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Canadian Western Bank
Annual Report 2020

CWB · TSX Financial Services
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Industry Asset Management
Employees 1001-5000
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FY2020 Annual Report · Canadian Western Bank
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Five Year Financial Summary (1)

($ thousands, except per share amounts)

Results from Operations

Net	interest	income

Non-interest	income	

Total	revenue

Pre-tax,	pre-provision	income

Common	shareholders’	net	income

Earnings	per	share

Basic

Diluted

Adjusted

Return	on	common	shareholders’	equity

Adjusted	return	on	common	shareholders’	equity

Return on assets

Efficiency	ratio

Net	interest	margin

Number	of	full-time	equivalent	staff

Per Common Share

2020(2)

2019	

2018	

2017

2016

 $        799,411 

 $        785,584	

	$									724,990	

	$										642,390	

	$									585,224	

97,984 

897,395 

469,318 

248,956 

76,020	

861,604	

461,130	

266,940	

78,368	

803,358	

436,188	

249,256	

84,245	

726,635		

388,729	

214,277	

72,672	

657,896	

350,603	

177,761	

2.86 

2.86 

2.93 

9.3 %  

9.5 

0.76 

47.7 

2.45 

2,505 

3.05	

3.04	

3.15	

10.9%

11.3	

0.88	

46.5	

2.60 

2,278	

2.81	

2.79	

3.01	

11.0%

11.9	

0.89	

45.7	

2.60 

2,178	

2.43	

2.42 

2.63	

10.1%	

11.0 

0.85	

46.5	

2.56	

2,058	

2.13	

2.13	

2.26  

9.3%	

9.9	

0.73	

46.7 

2.41 

1,966	

Average	common	shares	outstanding	(thousands)

87,159 

87,513	

88,806	

88,297	

83,411	

Cash	dividends	paid

Book	value

Market price

High

Low

Close

 $              1.15 

	$																1.08	

 $                1.00 

	$																0.93	

	$																0.92	

31.76 

36.61 

15.70 

24.50 

29.29	

26.09	

24.82	

23.58	

33.89	

24.33	

33.35	

40.83	

29.81	

30.62	

37.36	

23.68	

36.34	

29.30	

19.26	

25.45	

Balance Sheet and Off-Balance Sheet Summary

Assets

 $  33,937,865 

	$			31,424,235	

	$			29,021,463	

		$			26,447,453	

	$				25,222,549	

Cash	resources,	securities	and	repurchase	agreements

Loans

Deposits

Debt

Shareholders’	equity

Wealth	management	AUM/AUA(3)

Assets	under	administration	-	other(4)   

Capital Adequacy

Common	equity	Tier	1	ratio

Tier	1	ratio

Total	ratio

Credit Metrics

Provision	for	credit	losses	on	total	loans	 
			as	a	percentage	of	average	loans

Provision	for	credit	losses	on	impaired	loans	 
			as	a	percentage	of	average	loans

Net	impaired	loans	as	a	percentage	of	total	loans

3,083,021 

30,008,393 

27,310,354 

2,424,323 

3,331,538 

8,454,513 

11,081,581 

2,475,415	

2,237,973	

2,708,783	

2,791,968	

28,365,893	

26,204,599	

23,229,239	

21,961,348	

25,351,361	

23,699,957	

21,902,982	

21,194,553	

2,412,293	

2,945,810	

2,461,469	

8,936,845	

2,007,854	

2,585,752	

2,437,238	

8,032,280	

1,476,336	

2,461,045	

2,516,485	

1,268,198	

2,342,040	

2,363,256	

10,006,388	

10,250,323	

8.8 % 

10.9 

12.6 

0.32 

0.18 

0.74 

9.1%

10.7 

12.8	

0.21 

0.21 

0.43	

9.2%	

10.3	

11.9	

0.20 

0.19	

0.42 

9.5%	

10.8	

12.5	

0.23	

0.19	

0.65	

9.2%	

11.0 

13.1	

0.38	

0.32	

0.51	

(1) See page 20 for a discussion of non-IFRS measures.
(2)

	Results	for	periods	beginning	on	or	after	November	1,	2018	have	been	prepared	in	accordance	with	IFRS	9	Financial Instruments	(IFRS	9).	Prior	year	comparatives	have	been	prepared	
in accordance	with	IAS	39	Financial Instruments: Classi ication and Measurement (IAS	39)	and	have	not	been	restated.	

(3) Wealth	management	assets	under	management,	advisement	and	administration.
(4) Comprised	of	trust	assets	under	administration,	third-party	leases	under	administration	and	loans	under	service	agreements.

i				|				CWB	Financial	Group	2020	Annual	Report

 
Performance Dashboard

(1)

2020 
(% CHANGE FROM 2019)

TOTAL  
ASSETS

$ 33.9 B
8%

TOTAL  
LOANS

$ 30.0 B
6%

BRANCH RAISED 
DEPOSITS

$ 16.6 B
20%

WEALTH 
MANAGEMENT  
AUM/AUA

$ 8.5 B
243%

CET1 CAPITAL 
RATIO

8.8 %

DIVERSIFYING LOANS 
BY PROVINCE (%)

DIVERSIFYING LOANS  
BY LENDING SECTOR (%)

FUNDING 
DIVERSIFICATION (%)

13

23

32

32

10

9

48

33

1

11

17

19

20

32

2

15

16

24

17

26

7

13

24

56

3
4

35

58

2020

2010

2020

2010

2020

2010

British Columbia

General commercial loans

Branch-raised deposits

Alberta

Ontario

Remainder

Personal loans and mortgages

Broker term deposits

Commercial mortgages

Sub debt and capital markets

Equipment financing and leasing

Securitization

Real estate project loans

Oil and gas production loans

STRONG CREDIT QUALITY

1.5

1.0

0.5

0

Our five-year and 

ten-year average 

write-offs as a 

percentage of 

average loans are 23 

and 19 basis points, 

respectively

10 

11 

12 

13 

14 

15 

16 

17 

18 

19 

20

Gross impaired loans as a % of gross loans

Write-offs as a % of average loans

CWB	Financial	Group	2020	Annual	Report				|			ii

WHY INVEST IN CWB? 

We are the only 
full-service bank in 
Canada with a focus 
to meet the unique 
financial needs of 
business owners 

We are growing our 
brand and market 
share in Ontario

We are a secured  
lender and disciplined 
underwriter, proven 
by a history of low 
write-offs through 
economic cycles

Our capital levels 
are strong and 
stable, with upside 
expected with a 
successful AIRB 
transition

Our enhanced 
digital client 
experience will 
support growth

REVENUE  $ MILLIONS

ADJUSTED EPS  $/SHARE

DIVIDENDS  $/SHARE

1,000

800

600

400

200

0

3.50

3.00

2.50

2.00

1.50

1.00

0.50

0.00

1.20

1.00

0.80

0.60

0.40

0.20

0.00

16 

17 

18 

19 

20

16 

17 

18 

19 

20

16 

17 

18 

19 

20

BOOK VALUE GROWTH AND VALUATION  $

35

30

25

20

15

10

5

0

05

06

07
09
Book value per share  — Share price

08

10

11

12

13

14

15

16

17

18

19

20

1 Includes certain non-IFRS measures – refer to definitions and detail provided on  page 20.

iii    |    CWB Financial Group 2020 Annual Report

Enhanced Capabilities Provide  
Strong Platform for Growth

At CWB Financial Group we take a relationship-based approach to meet 

and  work  to  find  the  right  financial  solutions.  Our  core  strength  in  full-

the unique financial needs of small and medium-sized businesses and their 

service  business  and  personal  banking  is  complemented  by  targeted 

owners. We set ourselves apart through proactive client experiences: our 

capabilities in deeply knowledgeable and highly-responsive business lines 

people know our clients and their industries, we ask the right questions, 

offering specialized financing, wealth management and trust services.

t i v e   b a n k i n g through personalized
d   e x p a n d ing digital channels

n

a

P r o

c

a

FULL-SERVICE 
BUSINESS BANKING

We offer our business owner 

clients access to a full suite of 

financing and cash management 

solutions through in-person 

and digital channels. Business 

owners can streamline their 

financial management to focus 

on what matters most: growing 

their business. Our continuing 

investment in digital capabilities 

will enhance their experience 

even further.

BUSIN

BA
N
KIN
G

E
S
S

L-SER V I C

L
U
F

E   C LIENT E

X

P

E

R

I

E

N

C
E

OUR 
CLIENT

P

E

B

R

A

S

N

O

K

I

N

N

A

G

L

SPECIAL I Z E D
FINANC I N G

FULL-SERVICE 
PERSONAL BANKING

SPECIALIZED 
FINANCING 

We offer our personal clients, 

who are often our business owner 

clients and their families, access 

to a full complement of banking 

services through in-person and 

digital channels. We just launched 

digital client onboarding for our 

personal clients.

We offer our clients access 

to a differentiated, proactive 

client experience through highly 

personalized service, specialized 

expertise within specific 

industries, customized solutions 

and faster response times.

T

N

E

H

M

T

E

L

G

A

A

E

N

W

A

M

S
E

T
S
VIC
U
R
T
R
SE

WEALTH 
MANAGEMENT

We offer our clients access 

to comprehensive wealth 

management approaches for 

their personal and business 

wealth. Discretionary wealth 

management, comprehensive 

financial planning and 

investment solutions are 

available through our boutique 

approach delivered within  

CWB Wealth Management  

and CWB branches.

TRUST  
SERVICES

We offer a wide variety 

of comprehensive trustee 

and custodial solutions for 

individuals and businesses.

CWB Financial Group 2020 Annual Report    |    1

Our Vision

To be the best  
full-service bank for 
business owners  
in Canada

Our Values 

PEOPLE FIRST

Caring people are the key to our 
success. We work as a team and 
support one another. We always treat 
each other with respect and have the 
courage to be candid.

RELATIONSHIPS 
GET RESULTS

EMBRACE 
THE NEW

Clients choose CWB for the best 
experience. We build relationships 
proactively, with intention and 
consistency. Our results depend on it.

Change is everywhere. We seek out 
new ideas and are committed to 
continuous learning. We know that 
better is always possible.

THE HOW 
MATTERS

INCLUSION 
HAS POWER

How we do things is as important as 
what we do. We take ownership, and 
move with urgency and efficiency. We 
always act with integrity, and balance 
risk and reward.

Diverse teams unleash new ideas and 
perspectives. We are aware of our 
own biases. We are proud of who 
we are, and we are allies for those 
around us. 

About Us

CWB Financial Group (TSX: CWB) is the only full-service bank in Canada with  
a strategic focus to meet the unique financial needs of business owners.  
We provide full-service business and personal banking, nation-wide specialized 
financing in targeted industries, comprehensive wealth management offerings,  
and trust services. Our teams deliver a uniquely proactive client experience through 
highly personalized service, specialized expertise, customized solutions and faster 
response times. We are thoughtful about everything we do and believe our success 
depends on the responsible creation of value for those who choose CWB: our 
clients, our people, and our investors.

TABLE OF 
CONTENTS

i

ii

4

16

18

67

Five Year 
Financial 
Summary

Performance 
Dashboard

Message From 
President 
& CEO

Message From 
Chair of  
the Board

Management’s 
Discussion and  
Analysis

Consolidated 
Financial  
Statements

114

Shareholder 
Information

2    |    CWB Financial Group 2020 Annual Report

We are expanding to meet the needs of business owners with our first full-service banking centre in Ontario. Mark Stafford,  
Vice President and District Manager; Fatima Paulo, Manager Sales and Service; and Aneil D’Lima, AVP,  Commercial Accounts,  
along with the CWB team bring premium service, advice and partnership to Mississauga.

Our Strategy

Creating value for the people who choose CWB every day

OUR CLIENTS 
Unrivaled customer experience

OUR PEOPLE 
Destination for top talent

OUR INVESTORS 
Optimize our business

BUILD ON OUR 
STRENGTHS

Personalized service, specialized industry expertise, customized solutions, 
faster response times

TRANSFORMING 
OUR BUSINESS

Transformation Priorities

Growth Accelerators

•

•

•

•

 Targeted digital capabilities

 Client-focused operating model

Fast, smooth, scalable processes

 Transition to AIRB methodology for
capital and risk management

•

•

 Brand: bolder and more visible to cut
through the noise

 Culture: proactive, client-focused,
and change-ready to align with our
strategy

TO CREATE 
UNIQUE VALUE

A proactive client experience through in-person and digital channels

AND DELIVER  
BREAKOUT GROWTH

A disruptive force in Canadian financial services, and a clear full-service 
alternative for Canadian business owners

CWB Financial Group 2020 Annual Report    |    3

MESSAGE FROM  
PRESIDENT AND CEO

Chris  
Fowler

4    |    CWB Financial Group 2020 Annual Report

OPENED DOORS TO OPPORTUNIT Y 

It would be an understatement to characterize fiscal 2020 as challenging. 

This year tested our collective strength and resilience. I’m so proud of the 

way  our  teams  rose  to  face  the  challenges  from  the  pandemic  through 

our  #CWBhasyourback  program  where  we  quickly  adapted  to  support 

our  clients  and  each  other  at  every  step.  We  strengthened  existing  client 

relationships  through  the  turmoil,  and  found  opportunities  to  start  new 

relationships with clients who wanted to feel this same experience. Thanks 

to  the  tremendous  effort  of  our  teams  we  were  able  achieve  all  of  this, 

continue  to  advance  our  strategic  priorities,  and  deliver  solid  financial 

results against an unprecedented economic backdrop.

We know that the current economic volatility will pass, and with that will 

come many doors opened to new and exciting opportunities. Our strategic 

execution  over  the  past  several  years  has  positioned  CWB  to  be  stronger 

and  more  resilient  than  ever.  We  will  continue  to  aspire  to  be  the  best 

full-service  bank  for  business  owners  in  Canada  and  capitalize  on  the 

tremendous opportunity in front of us. 

DESTINATION FOR TOP TALENT

ease and assisted them to adapt their banking to complete more of their 

operations remotely. As new government programs were offered we made 

it quick and easy for our clients to access them, and as economies reopened, 

we worked to help our clients resume normal payments. I continue to be 

encouraged by the resilience and ingenuity of our entrepreneurial clients. 

We are here to support them, and together we will get through this.  

The  current  environment  has  accelerated  changes  in  how  clients  want  to 

interact  with  their  financial  institutions.  Our  clients  value  our  proactive, 

personalized service, and specialized expertise, and they increasingly want 

their  access  to  be  fully  digital.  We  have  begun  to  replace  our  online  and 

mobile platforms with a seamless end-to-end digital banking experience for 

business and personal clients, and already delivered several key milestones. 

Our progress will continue, and our investments will significantly enhance 

our digital capabilities and compliment our high-touch, personalized service. 

We  are  excited  by  the  opportunities  our  June  acquisition  of  T.E.  Wealth 

and  Leon  Frazer  provides  to  CWB  and  our  clients.  This  acquisition  is  a 

transformative step forward for CWB to become a leader in the Canadian 

private  wealth  industry,  with  focused  capabilities  in  complex  financial 

planning and investment management. We are integrating these capabilities 

into our full-service banking offering, to  create a unique and differentiated 

This year, CWB was recognized as one of the 50 Best Workplaces in Canada™ 

wealth management experience. 

and one of the Best Workplaces™ in Financial Services and Insurance. These 

achievements  are  rewarding  as  they  are  based  on  confidential  feedback 

directly from our people, who have worked so hard to proactively support 

each  other  and  thousands  of  clients  navigate  this  ongoing  period  of 

uncertainty. 

There is no question our people are a core competitive strength and it is 

critical that CWB remain a destination for top talent. We believe the best 

approach is to live our values – these are more than ‘words on the wall’ to 

us. With our People First core value firmly in mind, our top priority through 

the pandemic has been to protect the physical and psychological health and 

safety of our people and our clients. We took significant steps to ensure our 

people have the flexibility, resources and support they need. We increased 

our mental health and wellness support, through investments in our health 

benefits, time off provisions and  employee tools and resources. 

At  CWB,  we  believe  in  our  core  value  that  Inclusion  Has  Power.  This 

value  confirms  we  reach  our  true  potential  by  attracting  top  talent  of  all 

backgrounds through welcoming new ideas and perspectives. Events across 

North America this summer highlighted the challenges people continue to 

face in our communities due to systemic racism. In response to these events 

we  acknowledged  our  gaps  and  our  own  commitments.  We  reflected  on 

how we can positively contribute to change, and chose to tackle the work 

we  need  to  do  with  intention.  I  personally  signed  the  BlackNorth  CEO 

Pledge and we committed to have Black, Indigenous and racialized people 

comprise at least 5% of our Executive Committee by 2025, and we now aim 

to have women comprise at least 30% of the Executive Committee. These 

composition targets will make us even stronger and more prepared for the 

opportunities and challenges of tomorrow.  

UNRIVALED CLIENT EXPERIENCE

Our commitment to our clients did not waiver and our actions cemented 

strong  relationships  for  years  to  come.  At  the  outset  of  the  pandemic, 

we  launched  our  #CWBhasyourback  campaign,  to  deliver  proactive  and 

individualized advice and support to our clients. From the start, we efficiently 

processed  payment  deferral  requests  to  put  our  clients’  minds  more  at 

PREPARED WHEN OPPORTUNIT Y KNOCKS

We have been through economic cycles before and know that opportunity 

knocks  as  we  emerge  from  recession.  We  know  how  to  be  ready  to 

capitalize on those opportunities. Our foundation encompasses our teams, 

our clients, and advances to our strategic priorities. In 2021, we will further 

optimize our business to ensure we are positioned to deliver on our future 

opportunities to provide an unrivaled experience to our clients.  

We opened our first full-service banking centre in the Greater Toronto Area 

and we could not be happier with the positive response we have received 

from business owners in that market. Our new clients in Mississauga say it 

feels very different dealing with CWB and they value our specialized expertise 

and our proactive, personal service. Ontario business owners are ready for a 

clear alternative to the big banks, and we are ready to be that choice.  

Adding  even  more  fuel  to  our  growth  engine  is  our  expected  transition 

to  the  AIRB  methodology  for  regulatory  capital  and  risk  management. 

Approval of our transition to the AIRB approach will result in improved risk-

sensitive capital ratios that better reflect the strength of our balance sheet. 

While we are actively using the majority of our AIRB tools to manage credit 

risk,  including  comprehensive  stress  testing,  internal  capital  adequacy 

assessment,  and  expected  credit  loss,  we  will  take  the  next  step  towards 

approval  with  a  full  parallel  run  of  our  AIRB  models  and  tools  in  2021. 

Combined with the launch of our digital capabilities, AIRB will make us more 

competitive,  support  higher  growth  and  achieve  further  diversification 

with  an  enhanced  view  of  risk.  Achievement  of  this  next  step  will  be  a 

foundational capability for us and will enable us to realize our full potential 

across Canada.

I want to thank our people, clients and investors as we aspire to become the 

best  full-service  bank  for  business  owners  in  Canada.  Thank  you  for  your 

continued confidence in us, to proactively weather this storm and be ready 

to fully capitalize on the opportunities ahead. I have no doubt our strategic 

priorities and demonstrated execution position us to deliver profitable long-

term growth and enhance shareholder returns for years to come.

CWB Financial Group 2020 Annual Report    |    5

Expanding Full-Service Client 
Experiences with Digital

We have a long history of building outstanding client relationships and are 

In  2020,  we  successfully  delivered  digital  onboarding  for  Motive,  our 

making it faster and seamless for Canadians to experience CWB through all 

digital-only channel, followed by CWB personal accounts for branch based 

our channels. We are accelerating our digital transformation and enhancing 

customers.  In 2021, we will deliver digital client onboarding for our Small 

capabilities  to  meet  the  evolving  needs  of  our  clients.  The  steps  we  are 

Business and mid-market commercial clients. We believe the combination 

taking  position  us  to  grow  full-service  relationships  in  our  target  markets 

of a new digital front-end with advanced analytics and explainable artificial 

and  expand  our  market  share.  We  began  this  transformation  with  the 

intelligence (AI) will be a key enabler for CWB to be a leader for Business 

successful replacement of our core banking system, and it continues with 

Banking in Canada with a seamless and differentiated experience for our 

the expansion of our digital services through our strategic partnership with 

Small  Business,  mid-market  Commercial  and  personal  clients.  Access  to 

Temenos. Our partnership scales our ability to deliver leading edge digital 

more  channels  will  continue  to  diversify  our  business  by  attracting  new 

technology to our clients without the large in-house technology investments 

clients  across  Canada,  while  further  broadening  our  access  to  lower  

of our larger competitors. 

cost funding.

DIGITAL CLIENT ONBOARDING 

DIGITAL BANKING 

The Digital Client Onboarding (DCO) solution allows prospective clients to 

The  new  Digital  Banking  (DB)  platform  replaces  our  existing  solution, 

apply  for  and  fund  accounts  online.  Back-end  integration  automatically 

allowing clients to access banking products and services through online and 

creates the new account in our banking system.

mobile, with back-end integration and single sign-on. Team members can 

also access the platform to support clients in branch.

DCO

Personal
in branch

DCO

Small 
Business

DCO

Small Business 
Lending

2020

DCO

Motive

DCO

Personal

2021

DB

Personal

DB

Commercial
(Initiating)

DB

Small 
Business

CYBER SECURITY

Protecting our clients’ privacy and upholding their trust is critical for us to continue to grow long-term, full-service 

relationships.  We  were  ready  for  the  increased  COVID-19  related-threats  that  targeted  human  vulnerability  and 

throughout  the  year  members  of  our  information  security  office  identified,  detected  and  responded  to  emerging 

issues. The ongoing maturation of our cyber security controls ensured we could move quickly to enable up to 100% of 

our people to work from home in a safe environment during COVID-19. To keep pace with the evolving landscape, we 

benchmark and enhance the effectiveness of our industry-proven cyber security risk and control frameworks to stay 

ahead of new threats. The safety of our business and personal clients using all of our channels, including our growing 

digital services, is paramount. 

6    |    CWB Financial Group 2020 Annual Report

“The energy of #CWBhasyourback reinforced my efforts 

to help clients optimize their cash management 

processes at a crucial time. It inspired me to 

know that I am part of creating a positive 

impact for business owners in a  

new environment.”

AARON DREVER,  
Senior Manager,  
Cash Management, CWB

Stepping up for 
Clients Through 
COVID-19

We  know  that  some  of  our  strongest  relationships  were  forged  during 

his  business  in  areas  that  increased  exponentially  and  ramp  

our  clients’  most  challenging  times.  When  other  banks  turned  away 

up his ecommerce efforts. 

business  owners  or  were  difficult  to  deal  with,  we  were  there  to  help. 

That’s  the  history  of  how  our  bank  started  36  years  ago,  and  it’s  what 

#CWBhasyourback is all about. 

Our proactive approach and desire to support our 

clients when they needed us the most resulted 

in us granting loan deferral arrangements 

At the onset of COVID-19, we were among the first in to proactively reach out 

to over 25% of loans under our 

to our clients to offer support for their unique situation. More than providing 

#CWBhasyourback program.  

loan  payment  deferrals,  it  meant  extending  timely  operational  advice  to 

clients, who take guidance from experts like Aaron Drever, Senior Manager, 

Cash  Management.  With  partners  like  Aaron,  clients  could  quickly  adapt 

their accounting processes to remote work arrangements by moving from 

manual cheque processing to Customer Automatic Funds Transfer (CAFT). 

For those determined to adapt to the shifting market, like Luke Shaheen, 

Managing Partner for APEX Active Entertainment Group, it meant facilitating 

quick access to federal relief programs like the Canada Emergency Business 

Account  (CEBA).  “We  were  in  constant  contact  with  our  relationship 

manager at CWB as soon as we heard about the CEBA program,” says Luke. 

“After  we  submitted  our  application,  it  was  three  to  four  business  days 

before we started to see those funds come into our account, so we could 

cover our expenses.” With bolstered cash flow, Luke kept his focus to grow 

As the economy began to 

recover, we also worked 

collaboratively with our 

clients to resume normal 

payments. With proactive 

advice, timely service and a 

belief in the power of relationships, 

CWB really made a difference for people 

through the COVID-19 pandemic.

LUKE SHAHEEN, Managing Partner,  
APEX Active Entertainment Group

CWB Financial Group 2020 Annual Report    |    7

Opening 
the Door to 
Opportunities

There is no doubt that today, our work looks different as a result of the COVID-19 
global pandemic. Faced with big decisions about how best to protect our people 
and  our  clients,  in  the  middle  of  March  we  found  ourselves  moving  more  than 

85% of our workforce to home offices. Through it all, we put our people first. Over 

the coming weeks and months we supported our employees through significantly 

enhanced technology solutions, access to home office equipment, mental health 

programming, creative engagement opportunities, and flexible work arrangements, 

as they juggled the many challenges of doing their jobs virtually for the first time, in a 

Executive  
Committee

CHRIS FOWLER
President and  
Chief Executive Officer

CAROLYN GRAHAM
Executive Vice President and 
Chief Financial Officer

STEPHEN MURPHY
Executive Vice President,  
Banking

“ While the COVID-19 pandemic was extremely disruptive to our 

Carolyn has been instrumental to 

Under Stephen’s leadership, we 

economy, our clients, and our people, the strategic execution 

build out our teams and capabilities 

have significantly improved our 

over the last several years allowed us to face this challenging 

to support our current and future 

product offering and tools, which 

period from a position of strength. When I, and nearly all of 

our team, made the transition to work remotely in March, we 

had all of the tools at our disposal to ensure that not only could 

we continue to support our clients through the challenges 

they faced, but that we could continue to execute our 

transformation. As you’ll see, our success has been a collective 

effort, with significant contributions from each member of 

the executive team. I am so proud to lead this team and of the 

tremendous efforts of all our people this year.”

growth. Under her guidance, 

has driven full-service client growth 

we have diversified our funding 

and very strong branch raised 

channels and our balance sheet has 

deposit growth. He is instrumental 

remained strong through several 

in our initiative to deliver a seamless 

economic cycles. Through her 

digital banking experience to our 

leadership, we continue to enhance 

clients and in the enhancements of 

our corporate responsibility 

our differentiated private wealth 

reporting, and drive a strong and 

experience. Stephen also oversees 

inclusive culture.

our growing equipment finance and 

wealth management businesses.

8    |    CWB Financial Group 2020 Annual Report

different place, using new and different tools. Many team members 

took this on while also caring for children and other loved ones. What  

we witnessed was an incredible show of resilience, commitment, 

compassion  and  effort  on  the  part  of  our  people,  leaders  and 

teams,  who  worked  as  they  never  had  before  to  maintain  an 

excellent  client  experience.  Our  people  have  shown  us  how  to 

embrace the new, demonstrating new facets of our nimbleness and 

proactivity that will serve us well into the future.

We moved 
more than 
85% of our 
workforce 
to home 
offices.

KELLY BLACKETT
Executive Vice President,  
Human Resources and Corporate 
Communications

GLEN EASTWOOD
Executive Vice President,  
Business Transformation

BOGIE OZDEMIR
Executive Vice President and  
Chief Risk Officer

DARRELL JONES
Executive Vice President and  
Chief Information Officer

Kelly is responsible for human 

Glen is responsible for business 

As part of our AIRB transformation, 

Darrell leads transformational 

resources and internal 

transformation and organizational 

Bogie has built out an advanced risk 

enhancements to our technology, 

communications, with a focus 

change management – both 

management function that provides 

information services and corporate 

to drive a positive and inclusive 

critical components of our ongoing 

independent review and oversight of 

services. Our scalable technology 

culture, and an employee 

transformation. Under his oversight, 

enterprise-wide risk management, 

infrastructure enables us to efficiently 

experience that makes us a career 

we have made our operating 

including credit risk, market risk, 

develop seamless digital banking 

destination for top talent. Over 

model processes faster, smoother 

and operational risk. These tools 

experiences and artificial intelligence 

the past year, both Kelly and our 

and scalable which has enhanced 

and capabilities help us prudently 

tools for our clients. Under Darrell’s 

approach to workplace and culture 

our client experience. Glen also 

manage through this current period 

leadership, our cyber security risk 

were recognized with multiple 

oversees CWB Trust Services and 

of economic volatility.

notable awards.

CWB Optimum.

management program stays ahead 

of emerging threats, and enables our 

team members to work remotely 

through our secure platforms with 

uninterrupted access.

CWB Financial Group 2020 Annual Report    |    9

Corporate Responsibility Highlights

We  believe  our  success  depends  on  the  responsible  creation  of  long-

This year, we added formal oversight of environmental, social, and governance 

term  value  for  all  of  our  stakeholders.  Our  ability  to  do  this  is  rooted 

(ESG)  to  our  Board  of  Director’s  mandate  and  assigned  accountability 

in  our  complementary  commitments  to  deliver  an  exceptional  client 

for  leadership  of  our  ESG  strategy  and  initiatives  to  our  Chief  Financial 

experience,  cultivate  an  inclusive  and  engaged  workplace  culture,  and 

Officer’s  responsibilities.  Our  Executive  Committee  and  Board  participated 

contribute  to  a  healthy  society  for  future  generations.    Our  response 

in workshops to explore our environmental priorities and potential impacts 

to  the  COVID-19  social  and  economic  crises  was  guided  by  our  values. 

on our business, and we will continue to actively consider our approach to 

We chose to be proactive in support of our clients and our teams, and 

sustainability.  As  we  look  ahead,  we  will  continue  to  put  the  needs  of  our 

we also took a strong public stance and made a commitment to actively 

stakeholders at the centre of everything we do. We will continue to update 

support the fight against systemic racism. We are proud of these actions 

and enhance our ESG disclosures available on our website and invite you to 

and they reflect our belief that The How Matters (one of our core values) 

follow our progress at www.cwb.com/corporate-social-responsibility.

in the way we operate our business. 

OUR CLIENTS

Our commitment to our 
clients does not waiver 
and our actions in 
2020 cemented strong 
relationships for years 
to come. 

OBSESSED WITH YOUR SUCCESS™

COVID-19
BUSINESS ADVICE

#CWBhasyourback

•  Under our #CWBhasyourback program, we proactively delivered 

individualized advice and support, and provided payment deferrals on 
over 25% of our loan portfolio

•  We expanded our full service offering through our wealth management 
acquisition and the opening of our first full service banking centre in the 
Greater Toronto Area

•  We moved quickly to provide business client access to relief through 

•  Together, our 2020 initiatives will support client growth, the proportion 

government lending initiatives 

•  We accelerated our digital strategy to enhance our full-service client 

experience with delivery of digital onboarding for personal banking clients

of clients we serve on a full-service basis and has already helped 
improve our Net Promoter Score

10    |    CWB Financial Group 2020 Annual Report

OUR PEOPLE

We are recognized as one 
of 50 Best Workplaces™ in 
Canada and named to the 
list of Best Workplaces™ 
in Financial Services and 
Insurance.

2 0 2 0
2 0 2 0

A great place to work, even from home!

•  We took a people first approach to our COVID-19 response: 

 - Quickly transitioned 85% of our people to work from home and 

instituted strong safety protocols at all locations 

 - Put in place flexible work arrangements, provided home office 

equipment and supports, and granted 12 additional paid days off to 
support team members with child or elder care, self-isolation and 
quarantine requirements

 - Strong mental health and wellness support, with increased mental 

health benefits

 - CWB Financial Group closed all locations on July 17 for all-employee 

Day of Thanks

•  CWB named as one of Canada’s Most Admired Corporate Cultures™

•  In addition to CWB Women and CWB Pride, we launched five new 
Employee Represented Groups to support employees and allies, 
focused on: Black employees, Indigenous employees, new Canadians, 
people with disabilities and chronic illness, and to shine a light on 
mental health and wellness at CWB

•  We published our Equity Narrative Report to be transparent about our 

progress toward equity

•  We continued to drive initiatives to advance inclusion, including 

commitments to the UN Women’s Empowerment Principles, and the 
BlackNorth Initiative pledge and anti-racism actions

EMPLOYMENT CENTER
•  We invested more than 20,000 hours in employee training and 

development, with more than 3,300 hours focused on inclusion, 
diversity, and unconscious bias

OUR COMMUNITY

Over $1.5 million in 
charitable donations, 
benefitting over 150 
organizations.

SUPPORTED BY CANADIAN WESTERN BANK

FOOD BANK

 IN URGENT
NEED OF 
DONATIONS

We have 
your back

•  Our community investment program contributes to economic 

•  Our environmental stewardship is focused to reduce the footprint of 

prosperity with a focus on two areas of giving: Enabling Business and 
Promoting Inclusivity

our operations, particularly greenhouse gas emissions, waste reduction 
and improved building sustainability

•  We support organizations that our people are passionate about through 

•  We target a reduction in our total greenhouse gas emissions in the 

employee volunteerism, fundraising and our annual United Way 
Workplace Campaign

•  CWB donated more than $155,000 through employee grants and 

matching initiatives

Alberta capital region by 15% by 2025 and 25% by 2035

- Overall, CWB’s fiscal 2019 emissions of 5,879 tCO2e (Scope 1, 2 & 3) 
in the Alberta capital region are flat to our baseline year (fiscal 2017)

- We measure our natural gas heating, electricity purchased, paper 
consumption and staff commuting in the Alberta capital region to 
calculate our emissions

CWB Financial Group 2020 Annual Report    |    11

CWB Puts People First: My Story

January 16, 2019 is a day I won’t soon forget. I underwent elective surgery 

This wasn’t an easy path, however. It took years of contemplation, research 

to amputate my left leg, below the knee. It seems  incomprehensible to 

and persistence with my medical team. Eventually I convinced my surgeon 

most, but for me  it was quite  easy. At age  four I was hit by a car while 

that amputation was a reasonable option for me under the circumstances. 

crossing the street, leaving me with a crush injury and a physical scar that 

It was time for my life experience to take on the challenge of amputation. 

altered every facet of my life. 

This came not with guarantees, but with belief and hope. 

The  years  that  followed  were  filled  with  many  surgeries,  challenges  and 

Then came time to tell CWB. This decision had impact beyond me, affecting 

disappointments, coping the best I could and conditioning myself to adapt 

my employer and my “tealmates.” I was anxious about sharing the news. 

and persevere. I was always in pursuit of appearing normal and finding joy. 

My  leader  had  seen  me  for  years  without  observing  my  struggle,  as  did 

In  2012,  over  30  years  later,  I  gave  birth  to  my  son.  He  gave  me  all  the 

strength  and  clarity  I  needed  to  make  a  plan  for  the  future,  and  by  now 

my ankle was retiring into sedentary life. I had also grown tired of making 

the best of it and my ego was finally at ease with being different. So I made 

a  conscious  decision  for  amputation.  It  was  my  only  chance  at  leading  a 

fulfilling and active life and I was far too young, and otherwise healthy, to 

accept anything less.

everyone  else.  But  when  faced  with  this  news,  she  only  asked:  How  can 

we  help?  And  she  meant  it.  A  lesser  employer  would  focus  on  the  loss 

of  productivity  and  cost,  but  with  CWB,  I  was  never  made  to  feel  like 

a  burden.  I  left  for  surgery  confident  CWB’s  team  and  benefits  would  be 

there  for  me,  and  I  could  focus  my  energy  on  healing  and  rehabilitation.  

All they needed from me was a little paperwork. 

12    |    CWB Financial Group 2020 Annual Report

“We know that a 
diverse workforce 
needs the right 
supports to really feel 
inclusive. Nadine’s story is 
a powerful example of what 
living with a disability is like. Our 
employee represented group for 
team members with visible and invisible 
disabilities and chronic illness plays a 
central role in making sure our employees 
are seen, heard, and supported in their journeys 
inside and outside CWB. It also allows them a 
wonderful avenue to educate their peers and leaders 
about barriers that exist, and why inclusion matters.”

– KELLY BLACKETT,  Executive Vice President, 

Human Resources and Corporate Communications

Nadine 
with her 
husband Terry, 
after surgery.

NADINE COTTER, 
Senior Manager, 
Creative Services

And  so,  after  a  quiet  holiday  with  my  family,  and  preparing  ourselves  for 

an  outcome  we  couldn’t  predict,  the  day  came.  I  was  eager  for  the  next 

chapter to begin.

The  next  many  months  were  filled  with  physical  and  emotional  pain, 

innumerable prosthetic fittings, a lot of rehab, and a ton of help. Just like 

family,  CWB  was  with  me  every  step  of  the  way:  emotionally,  financially, 

and professionally. My team sent care packages, our benefits provider was 

exceptional, my leaders provided me parking and a flexible return to work. I 

couldn’t have asked for anything more.

Nearly  two  years  after  surgery,  I  have  surpassed  all  my  expectations.  I’m 

pain free and can walk until my heart’s content, doing things with my family 

that I was incapable of before. Some things are different, but I don’t for one 

second regret my decision. I have reached the richest phase of my life thus 

far. I feel incredibly grateful and fortunate to have arrived at this crossroad 

in my life with CWB having my back.

“  I was anxious about sharing the 
news. My leader had seen me for 
years without observing my 
struggle, as did everyone 
else. But when faced 
 with this news, 
she only 
asked: how  
can we help?”

KATE LISTER, Sr. AVP, Communications,  
Culture & Talent Acquisition

CWB Financial Group 2020 Annual Report    |    13

“Windmill makes a difference at the individual, 

family, community and country level and  

I am proud of CWB’s support for 

such an organization.” 

VLAD AHMAD,  
Senior VP, Operations and 
Business Transformation, CWB

Our Communities

Enabling business and 
promoting inclusivity

CWB continually works to make meaningful impacts in our communities. 

to  skilled  immigrants  and  refugees  to  continue  their  careers  in 

We firmly believe in driving economic prosperity so all Canadians have the 

Canada so they can contribute to the growth of our country. 

opportunity to contribute to the success of our country. 

We recognize the importance of empowering those facing 

We  do  this  by  focusing  on  two  areas  within  the  community:  Enabling 

Business  and  Promoting  Inclusivity.  Through  our  charitable  partnerships, 

we  annually  give  over  $1.5  million  dollars  back  through  donations, 

sponsorships,  employee  grants  and  our  community  banking  program. 

barriers and that valuing diverse ideas and perspectives 

leverages broader range of talent, supports better 

business  decisions  and success, and improves 

communities. 

Combined, our efforts this year benefited over 150 organizations, including:

Through the CWB loan fund for 

•  Partnered  with  DIVERSEcity  Community  Resources  Society  to  launch  a 

business incubator for women 

•  Supported  financial  literacy  through  organizations  such  as  Junior 

Achievement, Bissell Centre and Read Saskatoon

•  Supported anti-racism initiatives by partnering with several organizations 
across Canada offering skill development and education for Black youth

Over the past year, we’ve all struggled through unknowns and disruption 

brought on by the COVID-19 pandemic. We are incredibly proud to support 

community  organizations  serving  Canadians  in  need  at  various  phases  of 

medical professionals at Windmill, 

we’re proud to support skilled 

professionals like Frederick, a 

Registered Nurse from Ghana, 

who is working on his Canadian 

accreditation with the added challenge to 

support his wife and new child while working 

at night at a hospital janitorial job.

their  life.  Organizations  like  Windmill  Microlending,  offering  microloans 

FREDERICK TETTEH

14    |    CWB Financial Group 2020 Annual Report

 Note – This photo was taken before the pandemic and has been altered to reflect current board membership.

Board of Directors
Front row (left to right): Ian M. Reid, Corporate Director, Linda M.O. Hohol, Corporate Director, Margaret J. Mulligan, Corporate 
Director, Robert L. Phillips (Chair), President and CEO, R.l. Phillips Investments Inc., Sarah A. Morgan-Silvester, Corporate Director, 
Raymond J. Protti, Corporate Director, E. Gay Mitchell, Corporate Director

Back row (left to right): Mary Filippelli, Corporate Director, Andrew J. Bibby, Corporate Director, H. Sanford Riley, President and 
CEO, Richardson Financial Group Limited, Chris H. Fowler, President and CEO, Canadian Western Bank, Robert A. Manning, 
President, Cathton Investments Ltd.

Corporate Governance

CWB  Financial  Group  strives  to  earn  and  maintain  the  trust  of  our 

stakeholders  through  high  standards  of  corporate  governance.  Our 

corporate governance practices, including our code of conduct, our director 

•  Human  Resources  Committee:  Compensation  practices  and  programs, 
talent  management,  succession  planning,  employee  engagement,  and 
employment equity, inclusion and diversity.

independence  standards  and  our  board  and  committee  mandates,  are 

•  Risk Committee: Enterprise risk management and risk appetite frameworks, 

available on our website at cwb.com/corporate-governance. The Board of 

and technology risk including  data privacy.

Directors  has  oversight  of  CWB  Financial  Group’s  ESG  program,  including 

cyber security.  The Board carries out much of its work through the following 

four standing committees:

CWB’s Management Proxy Circular will be available on our website in February 

2021. It will include information on our director nominees, reports of each board 

committee,  and  detailed  descriptions  of  our  corporate  governance  practices.  

•  Audit Committee: Quality and integrity of financial reporting, including 

Please  review  our  circular  to  learn  how  shareholders  can  participate  in  our 

internal and external audit and internal controls.

annual meeting on April 1, 2021.

•  Governance and Conduct Review Committee: Governance policies and
practices,  oversight  of  regulatory  compliance  risk,  director  succession 
and compensation, and Board and individual director effectiveness.

We  are  committed  to  open  communication  with  stakeholders  –  please 

contact us at:

ChairoftheBoard@cwbank.com   |   CorporateSecretary@cwbank.com

CWB Financial Group 2020 Annual Report    |    15

MESSAGE FROM  
CHAIR OF THE BOARD

Bob  
Phillips

16    |    CWB Financial Group 2020 Annual Report

At  CWB  we  will  remember  2020  as  a  year  our  teams  came  together  to 

organization,  will  drive  our  long-term  success.  I’m  thrilled  that  CWB 

support our clients and each other in an unprecedented environment. Our 

was  recognized  as  one  of  Canada’s  Most  Admired  Corporate  Cultures™. 

people’s  response  to  this  situation  has  been  truly  outstanding  and  was 

This  achievement  grows  our  reputation  as  a  people-first  company  and 

recognized by Global Finance Magazine for distinguished crisis leadership. 

destination for top talent. In the summer, we appointed Ms. Mary Filipelli 

Thanks  to  their  diligent  efforts  we  supported  strong  client  relationships 

to your Board and she will stand for election at our next annual general 

and  delivered  solid  results  in  a  very  challenging  environment  as  we 

meeting. Her deep financial industry knowledge and extensive experience 

continued  to  make  significant  progress  to  become  the  best  full-service 

is an excellent addition. 

bank for business owners in Canada. 

We stand against systemic racism and, along with the Executive Committee, 

We  entered  this  period  from  a  position  of  stability  and  confidence  due 

we  too  have  chosen  to  tackle  the  work  we  need  to  do  with  intention.  In 

to  the  transformational  changes  we  undertook  over  many  years  that 

addition to the new Executive Committee targets Chris discussed, I am proud 

strengthened and diversified our business. Our strong capital and funding 

to  announce  that  we  have  set  new  Board  composition  targets  that  tie  to 

base enabled us to support our clients, when they’ve needed us the most, 

our core value; Inclusion Has Power. We aim to have Black, Indigenous and 

“ At CWB we will remember 2020 as a year our teams came together to support 
our clients and each other in an unprecedented environment. Our people’s 
response to this situation has been truly outstanding.”

and to continue to invest in our strategic priorities. Our robust enterprise 

racialized people comprise at least 5% of the Board by 2025 and have women 

risk  management  framework  continues  to  serve  us  well  and  your  Board 

comprise at least 40%. Currently 42% of our director nominees are women. 

continues to maintain a sharp focus on the oversight of key risks. 

Further, we collectively committed to provide oversight to all aspects of 

I am impressed with our continued progress to enhance our differentiated 

our  corporate  responsibility  and  have  formally  added  environmental, 

client  experience,  especially  our  response  to  the  accelerated  changes 

social,  and  governance  (ESG)  oversight  to  our  mandate.  We  remain 

in  how  clients  interact  with  their  financial  institutions  in  the  current 

committed to engage with our stakeholders, as we work to create long-

environment.  Our  focused  business  transformation 

initiatives  and 

term value for all those who choose CWB Financial Group.

achievement of key milestones in our digital roadmap are on strategy, and 

the acquisition of T.E. Wealth and Leon Frazer & Associates significantly 

adds  to  our  full-service  client  offering  across  Canada.  In  October,  we 

announced that our timeline for approval of our formal AIRB application 

has been extended to include a parallel run of our AIRB tools and models 

through 2021. We continue to expect AIRB to create long-term meaningful 

value for shareholders. 

In closing, I would like to thank every CWB team member for their focus, 

flexibility  and  dedication  to  create  value  for  our  stakeholders  in  an 

unprecedented environment. I would also like to thank our executive team 

and my fellow directors for their unwavering commitment to our success. 

Together we are stronger and our combined efforts have made our future 

brighter. To my fellow shareholders, I am thankful for your confidence and 

commitment during our transformational journey. I am confident we are 

Our  commitment  to  continuous  improvement  supported  by  our  core 

positioned  to  deliver  high  quality  growth  and  profitability,  and  we  will 

values  and  a  diverse  team  of  qualified  leaders,  at  every  level  of  the 

achieve our full potential across Canada. 

Thank you 
from CWB

Thank you to Mr. Alan Rowe who retired at our last annual shareholders’ meeting after  

24 years of exemplary service as a CWB director. Mr. Rowe made many valuable 

contributions over his years, including as Chair of the Human Resources Committee.  

His thoughtful contributions will be missed. 

CWB Financial Group 2020 Annual Report    |    17

Management’s Discussion 
and Analysis

TABLE OF CONTENTS

Forward-Looking Statements ..............................................19

Payment Deferrals .......................................................................... 38

Non-IFRS Measures ............................................................20

Deposits and Funding ..................................................................... 38

Who We Are ......................................................................21

Growth Strategy and Vision ........................................................... 21

Fiscal 2020 Strategic Highlights .................................................... 22

Strategic Transaction ..................................................................... 22  

Fiscal 2021 Strategic Priorities........................................................ 23

Impact of COVID-19 and Our Response .................................23

Supporting our People ................................................................... 23

Supporting our Clients ................................................................... 24

Other Assets and Other Liabilities ................................................. 40  

Liquidity Management ................................................................... 40

Capital Management ...................................................................... 42 

Financial Instruments and Other Instruments ................................ 45

Off-Balance Sheet .......................................................................... 46

Summary of Quarterly Results and Fourth Quarter .................46   

Quarterly Results ............................................................................ 46

Fourth Quarter of 2020 .................................................................. 47

Risk Management ........................................................................... 24

Accounting Policies and Estimates .......................................47   

CWB Financial Group Performance ......................................25  

Overview ........................................................................................ 25

Select Financial Highlights ............................................................. 25

Net Interest Income ....................................................................... 29

Critical Accounting Estimates ........................................................ 47

Changes In Accounting Policies and Financial  

Statement Presentation ............................................................. 48

Future Changes In Accounting Policies .......................................... 49

Non-Interest Income ...................................................................... 30

Risk Management ...............................................................49   

Non-Interest Expenses, Efficiency and Operating Leverage ......... 31 

Risk Management Overview .......................................................... 50 

Acquisition-Related Fair Value Changes ........................................ 32

Risk Universe - Report on Principal Risks  ....................................... 55

Income Taxes .................................................................................. 32

Other Risk Factors .......................................................................... 65

Comprehensive Income ................................................................. 32

Cash and Securities ........................................................................ 33

Loans .............................................................................................. 34 

Credit Quality ................................................................................. 36

Updated Share Information .................................................66  

Related Party Transactions ..................................................66  

Controls and Procedures .....................................................66  

18    |    CWB Financial Group 2020 Annual Report

This Management’s Discussion and Analysis (MD&A), dated December 3, 2020, should be read in conjunction with the audited consolidated financial statements of Canadian 
Western Bank (CWB) for the year ended October 31, 2020 and the audited consolidated financial statements and MD&A for the year ended October 31, 2019. Additional 
information relating to CWB, including the Annual Information Form, is available on SEDAR at www.sedar.com and on our website at www.cwb.com. 

The consolidated financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS) and are presented in Canadian dollars. 

FORWARD-LOOKING STATEMENTS 

From time to time, we make written and verbal forward-looking statements. Statements of this type are included in our Annual Report and reports to shareholders and may 
be included in filings with Canadian securities regulators or in other communications such as press releases and corporate presentations. Forward-looking statements 
include, but are not limited to, statements about our objectives and strategies, targeted and expected financial results and the outlook for CWB’s businesses or for the 
Canadian economy. Forward-looking statements are typically identified by the words “believe”, “expect”, “anticipate”, “intend”, “estimate”, “may increase”, “may impact”, 
“goal”, “focus”, “potential”, “proposed” and other similar expressions, or future or conditional verbs such as “will”, “should”, “would” and “could”. 

By their very nature, forward-looking statements involve numerous assumptions and are subject to inherent risks and uncertainties, which give rise to the possibility that 
our predictions, forecasts, projections, expectations and conclusions will not prove to be accurate, that our assumptions may not be correct and that our strategic goals will 
not be achieved. 

A variety of factors, many of which are beyond our control, may cause actual results to differ materially from the expectations expressed in the forward-looking statements. 
These factors include, but are not limited to, general business and economic conditions in Canada, including housing market conditions, the volatility and level of liquidity 
in financial markets, fluctuations in interest rates and currency values, the volatility and level of various commodity prices, changes in monetary policy, changes in economic 
and  political  conditions,  material  changes  to  trade  agreements,  transition  to  the  Advanced  Internal  Ratings  Based  (AIRB)  approach  for  calculating  regulatory  capital, 
legislative and regulatory developments, legal developments, the level of competition, the occurrence of natural catastrophes, outbreaks of disease or illness that affect 
local,  national  or  international  economies,  changes  in  accounting  standards  and  policies,  information  technology  and  cyber  risk,  the  accuracy  and  completeness  of 
information we receive about customers and counterparties, the ability to attract and retain key personnel, the ability to complete and integrate acquisitions, reliance on 
third parties to provide components of business infrastructure, changes in tax laws, technological developments, unexpected changes in consumer spending and saving 
habits, timely development and introduction of new products, and our ability to anticipate and manage the risks associated with these factors. It is important to note that 
the preceding list is not exhaustive of possible factors. 

Additional information about these factors can be found in the Risk Management section of our MD&A. These and other factors should be considered carefully, and readers 
are cautioned not to place undue reliance on these forward-looking statements as a number of important factors could cause our actual results to differ materially from the 
expectations expressed in such forward-looking statements. Any forward-looking statements contained in this document represent our views as of the date hereof. Unless 
required by securities law, we do not undertake to update any forward-looking statement, whether written or verbal, that may be made from time to time by us or on our 
behalf. The forward-looking statements contained in this document are presented for the purpose of assisting readers in understanding our financial position and results of 
operations as at and for the periods ended on the dates presented, as well as our strategic priorities and objectives, and may not be appropriate for other purposes.  

Assumptions about the performance of the Canadian economy over the forecast horizon and how it will affect our business are material factors considered when setting 
organizational objectives and targets. In determining expectations for economic growth, we consider our own forecasts, economic data and forecasts provided by the 
Canadian government and its agencies, as well as certain private sector forecasts. These forecasts are subject to inherent risks and uncertainties that may be general or 
specific. The full extent of the impact that the COVID-19 pandemic, including government and regulatory responses to the outbreak, will have on the Canadian economy 
and our business is highly uncertain and difficult to predict at this time. Where relevant, material economic assumptions underlying forward-looking statements are disclosed 
within the Fiscal 2021 Outlook and Allowance for Credit Losses sections of our MD&A.  

 CWB Financial Group 2020 Annual Report    |    19 

NON-IFRS MEASURES 

We use a number of financial measures to assess our performance against strategic initiatives and operational benchmarks. Non-IFRS measures provide readers with an 
enhanced  understanding  of  how  we  view  our  ongoing  performance.  These  measures  may  also  provide  the  ability  to  analyze  trends  related  to  profitability  and  the 
effectiveness of our operations and strategies, and determine compliance against regulatory standards. To arrive at certain non-IFRS measures, we make adjustments to 
the results prepared in accordance with IFRS. Adjustments relate to items which we believe are not indicative of underlying operating performance. Some of these financial 
measures do not have standardized meanings prescribed by IFRS, and therefore, may not be comparable to similar measures presented by other financial institutions. The 
non-IFRS measures used in this MD&A are calculated as follows: 

• Adjusted non-interest expenses – total non-interest expenses, excluding pre-tax amortization of acquisition-related intangible assets, and acquisition and integration 
costs (see Table 1). Acquisition and integration costs include one-time direct and incremental costs incurred as part of the execution and ongoing integration of the
acquisition of the businesses of T.E. Wealth and Leon Frazer & Associates. 

• Adjusted common shareholders’ net income – total common shareholders’ net income, excluding the amortization of acquisition-related intangible assets, acquisition

and integration costs, and acquisition-related fair value changes, net of tax (see Table 1). 

• Pre-tax, pre-provision income – total revenue less adjusted non-interest expenses (see Table 1). 

• Adjusted earnings per common share – diluted earnings per common share calculated with adjusted common shareholders’ net income. In 2019, this metric was named 

‘Adjusted cash earnings per common share’. 

• Return on common shareholders’ equity – common shareholders’ net income divided by average common shareholders’ equity. 

• Adjusted return on common shareholders’ equity – adjusted common shareholders’ net income divided by average common shareholders’ equity.

• Return on assets – common shareholders’ net income divided by average total assets. 

• Efficiency ratio – adjusted non-interest expenses divided by total revenue.

• Net interest margin – net interest income divided by average total assets. 

• Provision for credit losses on total loans as a percentage of average loans – provision for credit losses on loans, committed but undrawn credit exposures and letters of 
credit divided by average total loans. Provisions for credit losses related to debt securities measured at fair value through other comprehensive income (FVOCI) and other 
financial assets are excluded. 

• Provision for credit losses on impaired loans as a percentage of average loans – provision for credit losses on impaired loans divided by average total loans. 

• Provision for credit losses on performing loans as a percentage of average loans – provision for credit losses on performing loans (Stage 1 and 2) divided by average total 

loans. 

• Operating leverage – growth rate of total revenue less growth rate of adjusted non-interest expenses. 

• Basel III common equity Tier 1, Tier 1, Total capital, and leverage ratios – calculated in accordance with guidelines issued by Office of the Superintendent of Financial

Institutions Canada (OSFI). 

• Risk-weighted assets – on and off-balance sheet assets assigned a risk weighting calculated in accordance with the Standardized approach guideline issued by OSFI.

• Average balances – average daily balances.

Table 1 - Non-IFRS Measures 
 ($ thousands)  

Non-interest expenses 

Adjustments (pre-tax): 

Amortization of acquisition-related intangible assets 

Acquisition and integration costs(1) 

Adjusted non-interest expenses 

Common shareholders' net income 

Adjustments (after-tax): 

Amortization of acquisition-related intangible assets 

Acquisition and integration costs(1) 

Acquisition-related fair value changes 

Adjusted common shareholders' net income 

Total revenue 

Less: 

Adjusted non-interest expenses 

Pre-tax, pre-provision income 

For the three months ended 

For the year ended 

October 31 
2020 

October 31 
2019 

October 31 
2020 

October 31 
2019 

 $  

123,206  

 $ 

107,667  

 $ 

436,646  

 $  

405,481  

(1,991)  

(907)

 (1,204) 

- 

(6,127)  

(2,442)  

 (5,007) 

- 

120,308  

 $ 

106,463  

 $ 

428,077  

 $  

400,474  

63,380  

 $ 

67,512  

 $ 

248,956  

 $  

266,940  

1,443  

669  

- 

904  

- 

- 

4,515  

1,804

-  

3,397  

- 

5,773 

65,492  

 $ 

68,416  

 $ 

255,275  

 $  

276,110  

236,575  

 $ 

220,853  

 $ 

897,395 

 $  

861,604  

 $  

 $  

 $  

 $  

120,308  

 106,463  

428,077  

 400,474  

 $  

116,267  

 $ 

114,390  

 $ 

469,318  

 $  

461,130  

(1) 

Includes one-time direct and incremental costs incurred as part of the execution and ongoing integration of the acquisition of the businesses of T.E. Wealth and Leon Frazer & Associates.

20    |    CWB Financial Group 2020 Annual Report 

WHO WE ARE 

CWB Financial Group (CWB) is a growth-oriented, full-service financial institution, and the only Schedule 1 chartered bank in Canada with a focus to meet the unique financial 
needs of business owners. Our teams deliver a uniquely proactive client experience with highly personalized service, specialized expertise, customized solutions and faster 
response times for our clients across Canada through our branch network, dedicated wealth and trust offices, and growing digital capabilities. We provide  full-service 
business  and  personal  banking,  nation-wide  specialized  financing  in  targeted  industries,  comprehensive  wealth  management  offerings,  and  trust  and  custody  services 
specifically tailored for business owners, their employees and their families.  

GROWTH STRATEGY AND VISION 

Our highly engaged teams operate within a client-centric, collaborative and change-ready culture, with a core focus to achieve our vision to become the best full-service 
bank for business owners in Canada. The investments we have made over the past 10 years in pursuit of our strategic priorities have created great momentum. Despite the 
current challenging economic environment, we continue to transform our capabilities to offer a superior full-service client experience through a complete range of in-person 
and digital channels, and a clear alternative to the large Canadian banks.  

We  create  long-term  value  for  shareholders  through  strong,  profitable  growth  of  full-service  client  relationships  across  a  growing  geographic  footprint.  We  maintain 
conservative capital ratios and our expected transition to the Advanced Internal Ratings Based (AIRB) approach for regulatory capital and risk management will further boost 
our capital ratios. A transition to AIRB will also increase our addressable market and position us to deliver a higher growth, higher profitability bank with an enhanced view 
of risk. 

Our differentiated market position and transformation-focused strategy has set the stage for CWB to be a disruptive force in Canadian financial services, deliver profitable 
long-term growth and enhance shareholder returns for years to come. 

 CWB Financial Group 2020 Annual Report    |    21 

FISCAL 2020 STRATEGIC HIGHLIGHTS 

Table 2 - Execution against Strategic Priorities 

To create value for the people  
who choose CWB 

 Strategic execution during fiscal 2020 

• Provided individualized advice, support and payment deferral options to our clients under our #CWBhasyourback

program. 

• Embarked on a transformational initiative to deliver a seamless digital banking experience for small- and medium-
sized business owners, complemented by artificial intelligence-powered conversational banking tools, in partnership 
with a global leader in banking software. 

Transform and optimize our capabilities 
to create an unrivaled experience for 
our clients 

• Launched end-to-end digital onboarding for Motive Financial clients to allow accounts to be opened virtually with
immediate ability to transact. We extended these capabilities to all current and prospective CWB personal banking
clients in November 2020. 

• Initiated  the  full  integration  of  our  wealth  management  operations  to  provide  a  differentiated  private  wealth

experience to our clients. 

• Consolidated our equipment financing and leasing businesses under common leadership to leverage the strengths 

of our teams and create synergies that optimize client-facing interactions and enhance client relationships. 

• Streamlined lending administration and cash management processes to provide our teams with efficient, dynamic 
and intuitive tools and simplify interactions across all teams to support higher levels of client service and growth. 

• Recognized  by  Great Place  to  Work Canada® as  one  of  the  50  Best  WorkplacesTM  in Canada  and  one  of  the  Best 

WorkplacesTM in Financial Services and Insurance in Canada for 2020. 

• Recognized by Waterstone Human Capital as one of Canada’s Most Admired Corporate CulturesTM for 2020. 

• Enacted  and  expanded  measures  to  communicate  our  stand  against  systemic  racism,  with  concrete  actions 

supported by our existing foundation of inclusion and diversity. 

• Enhanced the agility of our teams by fully supporting remote work arrangements while keeping our teams connected

using virtual communication channels. 

• Expanded our mental health supports for team members, including the introduction of a new employee-represented 

group to support wellness – CWB Health 360. 

• Submitted our final application to OSFI for transition to AIRB and continued progression towards approval, which 
now includes a parallel run of our tools and processes during 2021 to evaluate their operation through a period of 
economic stress. 

• Opened our Mississauga branch, our first full-service branch in Ontario. 

• Acquired the businesses of T.E. Wealth and Leon Frazer & Associates, positioning CWB to become a leader in the 

Canadian private wealth industry. 

• Grew relationship-based, branch-raised funding by 20%, driven by very strong 34% growth in lower-cost demand and 

notice deposits. 

• Achieved further geographic diversification, with Ontario contributing approximately 45% of annual loan growth. 

Drive a positive and inclusive culture and 
employee experience to create value for 
our people and remain a career 
destination for top talent 

Transform and diversify our business to 
create value for investors through break-
out growth and enhanced profitability 

STRATEGIC TRANSACTION 

On June 1, 2020, we completed the acquisition of 100% of the common shares of iA Investment Counsel Inc., an investment counsellor operating under the brands T.E. 
Wealth and Leon Frazer & Associates (the wealth acquisition). The purchase price of $87 million was paid in cash upon closing and represented an investment of 30 basis 
points of regulatory capital.  

The wealth acquisition is a transformative step forward for CWB to become a leader in the Canadian private wealth industry, with focused capabilities in complex financial 
planning and investment management and an extended geographic footprint, to support our continued growth of strong client relationships across the country. T.E. Wealth 
and Leon Frazer & Associates provide financial planning and wealth management services targeting high-net-worth Canadian families. T.E. Wealth is also one of the largest 
and  most  reputable  providers  of  investment  management  and  financial  education  services  to  Indigenous  communities,  with  offerings  provided  under  the  T.E. Wealth 
Indigenous Services brand. With a significant portion of the client base in Ontario, the wealth acquisition will help to accelerate full-service client growth and achieve greater 
geographic diversification. The wealth acquisition’s fiscal 2020 financial results as well as client and team retention have been consistent with our expectations. In fiscal 
2021, we will focus on the continued integration of our wealth management operations to provide a differentiated private wealth experience to our clients. 

The wealth acquisition contributed $5.9 billion to assets under management, advisement and administration at October 31, 2020. The operations of the wealth acquisition, 
which are included in our financial results for five months in this fiscal year, contributed $15 million to wealth management non-interest income and $18 million to non-
interest expenses, which included $2 million of acquisition and integration costs as well as $1 million of amortization of acquisition-related intangible assets. The wealth 
acquisition is expected to support adjusted earnings per common share modestly at first, with further accretion beginning in fiscal 2022, and increase our contribution of 
non-interest income to total revenue to approximately 12% in fiscal 2021.  

22    |    CWB Financial Group 2020 Annual Report 

FISCAL 2021 STRATEGIC PRIORITIES 

Table 3 - Accelerated Transformation to Create Value for our Clients, our People and our Investors 

To create value for the people  
who choose CWB 

 Fiscal 2021 transformation priorities 

Transform and optimize our capabilities 
to create an unrivaled experience for 
our clients 

• Continue to further enhance our differentiated full-service client experience, with a focus on the launch of our digital
banking platform to allow clients to access banking products and services through single sign-on access to digital
channels, and digital onboarding for small business clients. 

• Enhance our boutique full-service client experience with a focus to optimize client-facing interactions, leverage the 
synergies  created  within  our  consolidated  equipment  financing  and  leasing  strategy,  and  enhance  our  wealth 
management offering through further integration of our wealth operations. 

• Leverage our expanding capabilities to offer a superior client experience through a complete range of in-person and

digital channels and grow our full-service client base. 

Drive a positive and inclusive culture and 
employee experience to create value for 
our people and remain a career 
destination for top talent 

• Continue to earn recognition as an employer of choice, and a Great Place to Work CanadaTM.

• Continue to support our employee-represented groups focused on inclusion, diversity and mental health, including 
CWB Women, CWB Pride, New Canadians and Allies, Indigenous Peoples and Allies, Black Employees and Allies, CWB
Health 360, and Employees with Disabilities and Chronic Illness. 

• Enhance our talent development and coaching programs to support our position as a destination for top talent. 

Transform and diversify our business to 
create value for investors through break-
out growth and enhanced profitability 

• Continue progression towards AIRB approval, undertaking a parallel run of our tools and processes to evaluate their

operation through a period of economic stress. 

• Capture increased market share within targeted industries across our growing geographic footprint.

• Continue to grow our brand and market share in Ontario, with an expanded presence complemented by our full-

service branch in Mississauga and growing wealth management business. 

• Continue to execute on our funding diversification strategy, with strong growth of branch-raised deposits.

IMPACT OF COVID-19 AND OUR RESPONSE 

The  impact  of  the  market  disruption  related  to  the  COVID-19  global  pandemic  on  the  Canadian  economy  continues  to  be  unprecedented  and  widespread,  creating  a 
challenging operating environment for our teams and clients across all industries and provinces. Canadian federal, provincial, and municipal governments began restricting 
mobility and social interaction in March in an effort to limit the spread of infection, which significantly curtailed economic activity and energy demand. Initial efforts to 
control the pandemic had positive results and the subsequent phased re-opening of economies across the country occurred at varying speeds. Following a strong initial 
recovery in economic activity from the trough in April, supported by various programs put in place by policymakers to provide system-wide liquidity and financial support, 
there are encouraging signs that economic activity will continue to rebound, but at a slower pace. However, this pandemic is not static and all levels of government across 
Canada continue to adapt restrictions as COVID-19 infection rates fluctuate. The pandemic and evolution of containment measures remain unclear and we continue to 
closely monitor developments.  

SUPPORTING OUR PEOPLE 

Our first priority remains the well-being of our teams and clients. We continue to take measures to ensure their health and safety. Most restrictions on travel and in-person 
gatherings and events remain in place. A significant proportion of our team members continue to work remotely and we have taken steps to ensure they are appropriately 
equipped to do so. We recognize that our current remote working arrangements, which are in place to protect our teams, clients and communities, have an impact on our 
team members and we have expanded our focus on mental health supports. All business locations, including those that were temporarily closed, remain open with reduced 
operating hours and additional safety measures in place. Where employees are working on our premises, we follow physical distancing conventions and have implemented 
enhanced cleaning and sanitization practices as well as a mandatory mask protocol. We will prudently migrate our teams back to the workplace and open our locations to 
full occupancy based on a strategy that is focused on the continued well-being of our teams and clients and considers evolving government and health authority physical 
distancing restrictions. 

We have had no layoffs or furloughs related to the economic impact of the COVID-19 pandemic. Our teams continue to proactively support our clients and maintain our 
normal high service levels.  

 CWB Financial Group 2020 Annual Report    |    23 

SUPPORTING OUR CLIENTS 

Our teams continue to provide a full range of services to our clients – through both digital channels and in-person. Under our #CWBhasyourback program, we mobilized our 
teams to proactively reach out to our clients to deliver individualized advice and support, and assist in adapting their banking to allow more operations to be completed 
remotely. We worked closely with our clients experiencing temporary financial difficulty to manage payment deferral options and support access to government programs 
on a case-by-case basis. We provided payment deferrals to over 25% of our loan portfolio to help our clients manage through the economic turbulence. As payment deferral 
periods conclude, we have been successful in working with clients to resume normal payments. The percentage of outstanding loans deferring payments has declined to 
approximately 1%, with three quarters of those clients paying the interest portion of their contractual payment.  

Our teams continue to actively support our clients through government lending initiatives to provide businesses with relief through this period of market disruption. At 
October 31, 2020, we administered the advance of nearly $90 million of Canada Emergency Business Account loans, which are funded by the federal government and not 
carried on our balance sheet. At October 31, 2020, we also funded approximately $130 million of loans, carried on our balance sheet, with partial federal government 
guarantees through Export Development Canada’s Business Credit Availability Program.  

RISK MANAGEMENT 

The emergence of COVID-19 and the potential for prolonged adverse general business and economic conditions combined with a very low interest rate environment has 
elevated certain risk factors that may impact our financial results. We remain well-positioned to manage these risks. We maintain an integrated and disciplined approach 
to risk management, which guides us in prudent risk-taking aligned with our strategic objectives for growth and our risk appetite. We continue to manage the evolving risks 
associated with the COVID-19 pandemic within our existing enterprise risk management framework. Our capital and liquidity positions remain strong and we are confident 
that our talented teams, supported by our strong, well-diversified balance sheet, will enable us to successfully navigate through this market disruption and maintain our 
focus on execution of targeted strategic initiatives. Comprehensive details on the risks that may impact our operations can be found in the Risk Management section of this 
MD&A. Significant risk impacts arising from the ongoing market disruption related to the COVID-19 pandemic are described below.  

CREDIT RISK  

To limit the spread of COVID-19, beginning in March, businesses across many industries ceased or substantially reduced operations in response to government mandates to 
close  non-essential  businesses,  resulting  in  employee  layoffs  or  furloughs,  with  small-  and  medium-sized  businesses  particularly  hard  hit.  Programs  put  in  place  by 
government agencies have provided temporary relief to our clients and the relaxation of mandated containment measures has begun to positively impact the economy. 
The conclusion of payment deferrals and government relief programs, as well as further extended periods of curtailed economic activity combined with continued elevated 
levels of unemployment and existing levels of household debt, may adversely impact our credit risk and could result in higher credit loss experience in future periods. 
Prolonged adverse economic conditions also have the potential to negatively impact the market value of underlying collateral securing our loans.  

As initial payment deferral arrangements concluded, predominantly under three-month terms, we have been successful in working with clients to resume normal payments. 
Requests for new, additional or extended payment deferrals largely subsided in July and August.  

We have expanded our Special Asset Management Unit to support our teams as we work through the market disruption and economic recovery. Our exposure within 
industries  particularly  affected  by  the  economic  shutdown  is  well-diversified  and  supported  by  high-quality,  resilient  borrowers.  Our  strong  credit  risk  management 
framework, including well-established underwriting standards, the secured nature of our lending portfolio with conservative loan-to-value ratios, and our proactive approach 
to working with clients through difficult periods, is further enhanced by the capabilities developed to support our final AIRB application. Our credit risk management practices 
have proven to be very effective, and we have a history of low write-offs as a percentage of total loans, including through periods of economic uncertainty.   

LIQUIDITY RISK  

Market volatility and prolonged periods of economic stress impact how our clients manage their deposits and loans, which may result in deposit withdrawals and draws on 
lines of credit as well as loan payment deferrals. Market disruption may also impact our ability to access other funding sources on a cost-effective basis. Despite initial 
turmoil in funding markets at the onset of the pandemic, the Bank of Canada, alongside other federal bodies, was quick to react with various programs to provide system-
wide liquidity and funding costs have normalized. We offer competitive deposit rates across all channels and have generated robust branch-raised deposit growth without 
sacrificing net interest margin. Business client line of credit utilization has generally trended down through the year. Our liquidity position remains strong and we continue 
to prudently manage liquidity as the economy recovers.   

OPERATIONAL RISK 

With  a significant number  of  our  team  members  working  from  home,  our  dependence  on  remote  access  to  information  technology  and supporting  infrastructure  has 
increased. We regularly monitor, assess and revise our business continuity approach and response to ensure our ability to maintain critical operations through periods of 
business disruption. Our dedicated team and low absenteeism have supported stability within our operations and we have maintained our normal high service levels. Our 
Information Services team has worked diligently to ensure that all of our teams have uninterrupted remote access to required technology and infrastructure through our 
secure platforms. We remain vigilant regarding the effectiveness of our risk controls related to increased cyber security and fraud risks, which are typically elevated during 
volatile periods.   

24    |    CWB Financial Group 2020 Annual Report 

CWB FINANCIAL GROUP PERFORMANCE 

OVERVIEW 

Financial Highlights of 2020 (compared to 2019) 

• Solid loan growth of 6% with continued execution against our balanced growth strategic objectives for geographic and industry diversification, including very

strong 13% growth in general commercial loans and 12% growth in Ontario. 

• Very strong branch-raised deposit growth of 20%, including 34% growth of demand and notice deposits. 

• Common shareholders’ net income of $249 million, down 7%.

• Diluted and adjusted earnings per common share of $2.86 and $2.93, down 6% and 7%, respectively.

• Pre-tax, pre-provision income of $469 million, up 2%, and total revenue of $897 million, up 4%.

• Net interest margin of 2.45% was down only 15 basis points, despite a cumulative 150 basis point reduction in the Bank of Canada’s policy interest rate in March,
as a result of a favorable shift in our funding mix due to sustained strong branch-raised deposit growth and proactive deposit pricing changes executed in response
to market conditions. 

• Provision for credit losses on total loans representing 32 basis points of average loans, compared to 21 basis points last year, primarily due to the economic impact

of the COVID-19 pandemic on the estimated performing loan allowance. 

• Gross impaired loans represented 0.85% of gross loans, up from 0.52% last year. As a percentage of average loans, the provision for credit losses on impaired 

loans of 18 basis points was lower compared to 21 basis points last year and our five-year average of 22 basis points. 

• Efficiency ratio of 47.7%, or 46.9% excluding the impact of the wealth acquisition, compared to 46.5% last year as continued investment in strategic execution

outpaced revenue growth in the very low interest rate environment. 

• Strong Basel III regulatory capital ratios under the Standardized approach for calculating risk-weighted assets of 8.8% common equity Tier 1 (CET1), 10.9% Tier 1

and 12.6% Total capital. 

SELECT FINANCIAL HIGHLIGHTS 

Table 4 - Select Annual Financial Information(1) 
($ thousands, except per share amounts) 

Key Performance Indicators 

Total revenue 

Pre-tax, pre-provision income 

Common shareholders' net income 

Earnings per share 

Basic 

Diluted 

Adjusted  

Return on common shareholders' equity 

Adjusted return on common shareholders' equity 

Return on assets 

Net interest margin 

Efficiency ratio(3) 

Operating leverage(4) 

Provision for credit losses on total loans as a 

percentage of average loans(5) 

Provision for credit losses on impaired loans as a 

percentage of average loans(5) 

Other Financial Information  

Total assets 

Dividends per common share 

2020 

2019(2) 

2018(2)  

$ 

% 

Change from 2019 

$ 

897,395 

$ 

861,604  

$  

803,358  

$ 

469,318 

248,956 

2.86 

2.86 

2.93 

 461,130  

 266,940  

 436,188  

 249,256  

3.05  

 3.04  

 3.15  

2.81  

 2.79  

 3.01  

35,791  

8,188  

(17,984)  

(0.19)  

(0.18)  

(0.22)  

4  % 

2 

(7) 

(6) 

(6) 

(7) 

9.3  % 

 10.9   % 

 11.0  % 

(160)  bp(6) 

9.5 

0.76 

2.45 

47.7 

(2.7) 

0.32 

0.18 

 11.3  

 0.88  

 2.60  

 46.5  

 (1.8) 

0.21  

0.21  

 11.9  

 0.89  

 2.60  

 45.7  

 1.9  

0.20  

0.19  

(180) 

(12) 

(15) 

120 

(90) 

11 

(3) 

$ 

33,937,865 

$ 

31,424,235  

$  

29,021,463  

$  

2,513,630  

8  % 

1.15 

 1.08  

 1.00  

0.07  

6 

(2)

(1)

See page 20 for a discussion of non-IFRS measures.
In fiscal 2019, we adopted IFRS 9 Financial Instruments (IFRS 9) and in fiscal 2020, we adopted IFRS 16 Leases (IFRS 16) (refer to Note 1 of the consolidated financial statements). Comparative figures have been 
prepared in accordance with prior accounting standards, specifically IAS 39 Financial Instruments: Classification and Measurement (IAS 39) and IAS 17 Leases (IAS 17), and have not been restated. 
(3) A decrease in the ratio reflects improved efficiency, while an increase reflects deterioration. Excluding the impact of the wealth acquisition, our efficiency ratio would have been 46.9% in fiscal 2020.
(4)
(5)
(6) bp – basis point 

Excluding the impact of the wealth acquisition, our operating leverage would have been negative 1.0% in fiscal 2020.
Includes provisions for credit losses on loans, committed but undrawn credit exposures and letters of credit.

 CWB Financial Group 2020 Annual Report    |    25 

Summary of Operations 

The emergence of COVID-19 resulted in a significant adverse shock to the Canadian economy, widespread curtailment of economic activity, elevated unemployment rates, 
decreased business investment and increased dependence on financial assistance, temporary loan payment deferrals and subsidy programs. Although these conditions put 
significant downward pressure on our operating results compared to the prior year, our investments in technology and product offering enhancements in recent years 
combined with our ongoing strategic execution to diversify our business and bolster funding sources allowed us to enter this period of volatility from a position of strength. 
We remain confident in our ability to continue to support our clients and people through these challenging times, while maintaining a prudent approach to lending, and 
managing our liquidity and capital levels. 

Strong branch-raised deposit growth combined with successful execution of our diversified funding strategy provided a robust position leading into and through ongoing 
market disruption. Our number of full-service clients, who have a core banking relationship with us, increased during the year and contributed to branch-raised deposit 
growth.  We  delivered  very  strong  20%  growth  of  branch-raised  deposits,  with  the  increase  primarily  driven  by  lower-cost  demand  and  notice  deposits.  This  strong 
performance resulted in a 13% reduction in our outstanding balance of broker deposits.  

During the year, we generated solid loan growth of 6% as we continued to deliver against our balanced growth objectives. Loan growth was led by a 13% increase in the 
strategically  targeted  general  commercial  portfolio,  which  reflected  ongoing  efforts  to  increase  full-service  relationships  across  our  national  footprint.  Ontario  loans 
increased 12%, representing approximately 45% of overall loan growth.  

Total revenue increased 4% during the year. Net interest income was up 2% compared to last year, reflecting the positive impact of 6% loan growth partially offset by a 15 
basis point reduction in net interest margin. The decline in net interest margin was due to a cumulative reduction in the Bank of Canada policy interest rate of 150 basis 
points in March, partially offset by a favorable shift in our funding mix due to sustained strong branch-raised deposit growth and proactive deposit pricing changes. Non-
interest income was up 29% from last year, primarily due to the five-month contribution of our wealth acquisition combined with higher net gains on securities related to 
re-balancing of our cash and securities portfolio in light of market volatility.  

The performing loan allowance for credit losses is our most significant accounting estimate, using an expected credit loss (ECL) model that considers past performance and 
forward-looking economic variables. The 46% or $41 million increase in the estimated performing loan allowance compared to last year was driven by a significant adverse 
shift in current and forecast macroeconomic conditions primarily due to the COVID-19 pandemic. Our provision for credit losses on performing loans represented 14 basis 
points as a percentage of average loans, compared to nil last year.  

Gross impaired loans of $257 million increased 73% from last year. The level of gross impaired loans fluctuates as loans become impaired and are subsequently resolved, 
and does not directly reflect the dollar value of expected write-offs given tangible security held in support of lending exposures. We remain confident in our strong credit 
risk management framework, including well-established underwriting standards, the secured nature of our lending portfolio with conservative loan-to-value ratios, and 
proactive approach to working with clients through difficult periods. As a percentage of average loans, the provision for credit losses on impaired loans of 18 basis points 
was lower than 21 basis points last year and our five-year average of 22 basis points. 

Although  the challenging  operating  environment  dampened  our  revenue  growth,  we  continued  to  execute  on  our strategic  priorities  to build  the  culture,  capabilities, 
technology, and brand for CWB to be a disruptive force in Canadian financial services, deliver profitable long-term growth and enhance shareholder returns for years to 
come. We also expanded our brand and market share in Ontario, supported by the wealth acquisition and the opening of our Mississauga branch, our first CWB full-service 
branch in the province. 

We continued to advance our business transformation and digital capabilities to ensure we are well-positioned to accommodate an expected shift in consumer preference 
towards digital banking. We launched digital onboarding for Motive Financial clients, our digital-only channel, and extended the capabilities to all current and prospective 
personal clients in November 2020. As we continue to replace our existing online platform with a seamless end-to-end digital banking experience for business and personal 
clients, our investments will significantly enhance our digital capabilities and complement our high-touch, personalized service. This will allow us to continue to diversify our 
business across Canada by attracting new clients both within and outside of our branch footprint, while further broadening our access to lower cost funding. 

Initiatives to optimize client facing operations within our banking branches continued this year and included improved cash management processes to provide our teams 
with efficient and intuitive tools that simplify interactions across all teams, an expanded branch and client support centre to assist our frontline teams and streamlined 
lending administration activities to more efficiently support higher levels of client service and growth. We also relocated two branches to new locations featuring a client-
inspired design with open, adaptable and collaborative spaces. Together, these initiatives will boost our capabilities to deliver on our reputation for proactive, personalized 
service through both in-person and digital channels in a highly scalable manner.  

Non-interest expenses were up 8% due to the combined impact of the wealth acquisition, continued investment in our teams and technology to support overall business 
growth, and non-recurring costs related to organizational redesign initiatives that will result in future cost savings and support accelerated delivery against our strategic 
priorities, partially offset by reduced spending on certain expenses in light of the current operating environment. Excluding the wealth acquisition and non-recurring costs 
related to organizational redesign initiatives, non-interest expense growth was 2%. Growth of non-interest expenses outpaced total revenue growth, resulting in an efficiency 
ratio of 47.7%, or 46.9% excluding the wealth acquisition, compared to 46.5% last year. Excluding the wealth acquisition, operating leverage of negative 1.0% improved 
compared to negative 1.8% last year. 

The very low interest rate environment and elevated levels of estimated credit losses on performing loans put downward pressure on our earnings this year. Diluted earnings 
per common share of $2.86 and adjusted earnings per common share of $2.93 were down 6% and 7%, respectively. Our adjusted return on common shareholders’ equity 
(ROE) of 9.5% decreased 180 basis points due to the impact of an 8% decline in adjusted common shareholders’ net income and higher average common shareholders’ 
equity.  

The maintenance of strong and conservative capital levels is fundamental to our objectives to effectively manage risks and support strong growth. Our Basel III CET1 capital 
ratio at October 31, 2020 remained strong at 8.8%, compared to 9.1% last year. The change from last year primarily reflected the impact of the wealth acquisition. Including 
Tier 1 and Total capital ratios of 10.9%, and 12.6%, respectively, all of our capital ratios remain above both internal and regulatory minimums. Based on results of ongoing 
stress testing and scenario analysis, we remain confident in our ability to deliver positive earnings for shareholders while we maintain financial stability, our current dividend, 
and a strong capital position. 

26    |    CWB Financial Group 2020 Annual Report 

Fiscal 2021 Outlook 

We began fiscal 2021 coming off a year of unprecedented economic volatility, in its scale and impact on our clients, people, and investors. We expect our overall 
financial performance in fiscal 2021 to reflect a balance between continued investment in our ability to deliver an unrivaled experience for our clients and recognition 
that revenue growth will be negatively impacted by curtailed economic activity and a very low interest rate environment in the near term. We will prudently manage 
expenses and continue to execute on priorities aligned with our strategic direction. We know that the current economic volatility will pass, and continued strategic 
execution will ensure we are well-positioned to deliver profitable long-term growth and enhance shareholder returns for years to come.  

Based on our expectations related to a gradual Canadian economic recovery and key performance drivers discussed below, we expect to deliver in fiscal 2021:  

• adjusted earnings per common share and adjusted ROE relatively consistent with fiscal 2020;

• an elevated efficiency ratio compared to our historical experience as we continue to execute on our strategic priorities and as a result of the wealth acquisition;

• a strong CET1 capital ratio; and, 

• a quarterly common share dividend that remains at its current level in light of regulatory restrictions on dividend increases.

Expectation of a gradual Canadian economic recovery 

After an initial rebound in the latter half of calendar 2020, the Canadian economy is expected to follow a more gradual recovery in 2021. A gross domestic product 
(GDP) recovery and reduction in unemployment rates fueled by the re-opening of the economy in mid-2020 and the impact of various government and central bank 
stimulus programs is expected to continue throughout 2021, albeit at a slower pace. We expect economic performance in 2021 within our largest provincial markets 
to vary based on factors unique to each region. Despite positive results of the re-opening measures, considerable uncertainty remains regarding the strength, speed 
and sustainability of the economic recovery and the ultimate impact it will have on businesses and consumers. Critical factors to the recovery of the Canadian economy 
include the evolution of COVID-19 infection rates, measures enacted by all levels of government to slow the spread of the virus and the speed of vaccine development 
and delivery. In our outlook for financial performance for fiscal 2021, we have assumed that the measures undertaken by health authorities do not trigger a second 
significant GDP recession and spike in unemployment levels like we experienced in the Spring of 2020.    

Given the uncertainty of the economic outlook, we continue to perform additional stress testing, using our AIRB and IFRS 9 models to simulate the impacts of a more 
severe and prolonged period of challenging economic conditions throughout our geographic footprint. Considering the results of these stress tests and the uncertain 
economic outlook, we remain confident in our ability to deliver positive earnings for shareholders while we maintain financial stability, our current dividend, and a 
strong capital position.  

Profitable loan growth with continued strategic diversification  

Continued strategic execution has positioned us to capture increased market share within a larger addressable market, despite the potential for varying degrees of 
volatility in the current operating environment. We strive to be more proactive than our competitors and have embodied this aspiration during this period of market 
disruption, giving business owner clients a clear alternative to the large Canadian banks. We will continue to support high-quality borrowers with a focus on business 
owners operating within targeted industry segments across Canada. In fiscal 2021, we expect to deliver mid-single digit percentage loan growth, whenever prudent. 
This includes a continued focus on secured loans that offer an appropriate return and acceptable risk profile.  

We continue to target further geographic and industry diversification through growth of client relationships in targeted industries across our national footprint. We 
expect growth in Ontario to continue to reflect ongoing contributions from our established businesses, as well as our first CWB branch in the province. We expect 
continued higher relative growth in our strategically targeted general commercial portfolio, which reflected ongoing efforts to increase full-service relationships 
across our national footprint. 

We expect growth in our remaining portfolios to remain relatively consistent with our overall growth rate of loans, with the exception of real estate project loans. 
We continue to assess construction-related lending opportunities within targeted markets. Our expectations for restrained growth of real estate project loans reflect 
the  combined  impact  of  this  portfolio’s  relatively  short  duration  and  our  strategic  focus  to  grow  other  portfolios  more  quickly.  Within  the  parameters  of  our 
established risk appetite, we will continue to finance well-capitalized developers on the basis of sound loan structures and acceptable pre-sale/lease levels and have 
a strong pipeline of new lending opportunities, particularly as the economy recovers and delayed construction re-commences.  

Credit quality 

We expect impaired loans as a percentage of total loans to increase in fiscal 2021, particularly as government support and payment deferral programs conclude and 
the slow economic recovery continues. As a result, impaired loan allowances and write-offs may increase from current levels. However, we are confident in the 
strength, diversity and underwriting structure of the overall loan portfolio and our proactive approach to account management to help mitigate actual loan losses.  

While IFRS 9 affects the timing of the recognition of credit losses, the accounting standard does not affect actual credit losses realized over the life of a particular 
loan, represented by write-offs net of recoveries. Consistent with the expectation of a gradual recovery of the economy in fiscal 2021, we expect the provision for 
credit losses on performing loans to decline from the level recognized in fiscal 2020, which was impacted by a severe adverse shift in the macroeconomic outlook 
following the emergence of COVID-19. While economic conditions are expected to gradually improve over fiscal 2021, key economic variables incorporated in our 
ECL models, such as unemployment rates, GDP growth, the Canadian dollar/U.S. dollar exchange rate, interest rates, oil prices and housing market conditions are 
inherently prone to volatility on a forward-looking basis.  

There is considerable uncertainty in how quickly the economy will return to pre-pandemic levels. Potential risks that could have a material adverse impact on loan 
growth and credit quality include enhanced physical distancing or containment measures put in place to slow the spread of COVID-19, limited availability  of an 
effective vaccine,  deterioration in Canadian residential real estate prices, material changes to trade agreements, including the imposition of tariffs, which could affect 
the outlook for Canadian exports, further weakening of energy and other commodity prices, a material contraction of economic growth in the U.S., or a significant 
disruption in major global economies.  

 CWB Financial Group 2020 Annual Report    |    27 

Continued growth and diversification of funding 

Our strategic focus to grow and diversify funding sources will continue. This includes an ongoing goal to increase branch-raised deposits, with particular emphasis on 
demand and notice deposits. We expect high-single digit percentage branch-raised deposit growth, which is lower than the growth achieved in fiscal 2020, which saw 
very robust growth as economic activity was curtailed and depositors showed a preference for liquidity. We anticipate slower deposit growth in fiscal 2021 as business 
and consumer spending increases in line with the expected economic recovery. 

We expect future growth in branch-raised funding to reflect success in our ability to acquire more clients and develop broader, full-service client relationships across 
the country. We are pleased with our growth of full-service clients to-date and will continue to focus on growing our relationships with existing clients as well as 
further market penetration in fiscal 2021. In fiscal 2020, we successfully delivered digital onboarding for Motive Financial clients, followed by personal accounts for 
branch-based customers. During fiscal 2021, we will extend these capabilities to our small business clients to provide a seamless and differentiated client experience. 
We expect these efforts to broaden our access to lower cost funding by attracting new clients both within and outside of our branch footprint and enhance our 
capacity to deliver on our reputation for excellence in personalized service in a highly scalable manner through a full range of channels. We also expect continued 
diversification of funding sources to include growth of both debt capital markets and securitization funding channels.  

Revenue growth  

We expect to deliver mid-single digit percentage growth of net interest income in fiscal 2021 from the benefits of loan growth and a relatively stable net interest 
margin. Reflecting the full year impact of Bank of Canada policy interest rate reductions in fiscal 2020, we expect our annual net interest margin to remain relatively 
consistent with the fourth quarter of fiscal 2020 of 2.45%, with the potential for quarterly volatility. Our strategic priorities to support net interest income include 
continued strong branch-raised deposit growth with further enhancement of our client experience through focused business transformation and ongoing investment 
in digital capabilities. We will continue to assess deposit product pricing based on market conditions, while maintaining prudent levels of liquidity. On a full year basis, 
we expect average levels of liquidity to remain relatively consistent with fiscal 2020; however, actual balances will fluctuate throughout the year based on our deposit 
maturity profile. We do not anticipate any further Bank of Canada policy interest rate adjustments in fiscal 2021. 

We  expect  growth  of  non-interest  income  across  most  categories,  with  the  exception  of  net  gains  on  securities,  reflecting  our  strategy  to  extend  and  deepen 
relationships with both new and existing clients across all business lines. Based on the current composition of the debt securities portfolio, net gains on securities are 
not expected to contribute materially to non-interest income; however, the magnitude and timing of gains and losses are dependent on market factors that are 
difficult to predict. Non-interest income is expected to represent approximately 12% of total revenue in fiscal 2021 as a result of a significant increase in wealth 
management fees driven by the full year contribution of the wealth acquisition combined with higher assets under management, advisement and administration due 
to new client growth and market appreciation. In fiscal 2021, we will focus on the integration of our wealth management operations to provide a differentiated 
private wealth experience to our clients. 

Strategic investment will continue 

Our continued focus on business transformation and process improvement, alongside ongoing investment in digital capabilities, is intended to support improved 
efficiency through increasingly scalable client acquisition and business growth over the medium term.  

While we will maintain disciplined control of less strategic non-interest expenses during fiscal 2021, our continued execution against our strategic priorities, including 
our digital transformation and AIRB parallel run, will result in non-interest expense growth in the mid-double digits, or high-single digits excluding the impact of 
operating and integrating the wealth acquisition. During fiscal 2021, the costs associated with operating as an AIRB bank, along with amortization of accumulated 
capital costs will be recognized in non-interest expenses. Based on the current very low interest rate environment, our continued strategic execution and reflecting 
the impact of our wealth acquisition, we expect our efficiency ratio to trend higher than our typical range of 45% to 47%. Our strategic execution over the past several 
years has positioned us to be stronger and more resilient than ever and the investments made in fiscal 2021 will further optimize our business as we position ourselves 
to continue to deliver an unrivaled experience to our clients, and accelerate our growth through the rebound of our economy.  

Income taxes 

As part of Alberta’s COVID-19 economic recovery plan, the provincial government accelerated the previously announced corporate income tax rate reduction, from 
10% to 8%, effective July 1, 2020. The reduction is expected to decrease our effective tax rate by approximately 110 basis points in fiscal 2021, compared to full year 
fiscal 2020. 

Prudent capital management  

With a strong CET1 capital ratio under the more conservative Standardized approach for calculating risk-weighted assets, we are well-positioned to support our clients 
through this period of economic volatility, pursue targeted growth opportunities and continue strategic execution.  

Our final application to OSFI for transition to the AIRB methodology for regulatory capital and risk management will now include a parallel run of our AIRB tools and 
processes during 2021 to evaluate their operation through this period of economic volatility, followed by finalization of OSFI’s review. The extended timeline for 
approval, compared to our expectation of approval within fiscal 2020, does not change our near-term financial outlook as OSFI’s current industry restrictions limit 
the deployment of capital through increased dividends or use of a normal course issuer bid.    

We are actively using the majority of our AIRB tools to manage credit risk, including comprehensive stress testing, risk quantification processes, our Internal Capital 
Adequacy Assessment Process (ICAAP) and ECL. These improved risk management capabilities better equip us to manage through economic downturns and allocate 
resources to target business segments that generate the most attractive risk-adjusted returns. This will prepare us for a transition to the AIRB approach for regulatory 
capital purposes. The AIRB approach will put us on more equal footing with our large Canadian bank competitors, increase our addressable market, boost our capital 
ratios, add risk sensitivity to our framework for capital management and improve risk-based pricing capabilities. 

During fiscal 2020, OSFI mandated that federally-regulated financial institutions suspend dividend increases to support the economy and maintain strong capital 
positions. As a result, we expect to maintain our quarterly dividend at its current level in fiscal 2021. 

28    |    CWB Financial Group 2020 Annual Report 

NET INTEREST INCOME 

Net interest income is the difference between interest and dividends earned on assets, and interest paid on deposits and other liabilities, including debt. Net interest margin 
is net interest income as a percentage of average total assets. 

Highlights of 2020 

• Net interest income of $799 million was up 2% primarily reflecting 6% loan growth partially offset by a 15 basis point decline in net interest margin.

• Net interest margin of 2.45% was down only 15 basis points, despite a cumulative 150 basis point reduction in the Bank of Canada’s policy interest rate, as a result
of  a  favorable  shift  in  our  funding  mix  due  to  strong  branch-raised  deposit  growth  and  proactive  deposit  pricing  changes  executed  in  response  to  market
conditions. In response to the policy interest rate reductions, average prime rate declined 94 basis points from the prior year, to 3.01%. 

Table 5 - Net Interest Income(1) 
($ thousands) 

Assets 
Cash, securities and deposits with regulated 

2020 

2019 

Average 
Balance 

Mix 

Interest 

Interest 
Rate 

Average 
Balance 

Mix 

Interest 

Interest 
Rate 

financial institutions 

$ 

2,799,760 

9  %  $ 

32,639 

1.17  % 

$ 

2,405,937 

 8  %  $ 

 37,470 

1.56   % 

Securities purchased under resale 

agreements 

Loans 

  Personal 

  Business 

Total interest bearing assets 

Other assets 

Total Assets 

Liabilities 
Deposits 

  Personal 

32,436 

5,814,502 

23,171,792 

28,986,294 

31,818,490 

748,411 

- 

18 

71 

89 

98 

2 

273 

0.84 

80,956  

- 

1,500

1.85  

220,707 

1,115,295 

1,336,002 

1,368,914 

- 

3.80 

4.81 

4.61 

4.30 

0.00 

5,405,011  

 21,782,700  

 27,187,711  

 29,674,604  

 556,757  

18  

 72  

 90  

 98  

 2  

215,253  

 1,164,477  

 1,379,730  

 1,418,700  

 - 

3.98  

5.35  

5.07  

4.78  

0.00

$  32,566,901 

100  %  $ 

1,368,914 

4.20  % 

$ 

 30,231,361 

 100   %  $ 

 1,418,700  

4.69   % 

$  15,562,654 

48  %  $ 

342,623 

2.20  % 

$ 

 15,347,419  

 51   %  $ 

 377,345  

2.46   % 

Business and government 

Securities sold under repurchase agreements 

Other liabilities(2) 

Debt 

Shareholders' equity 

Non-controlling interests 

10,564,415 

26,127,069 

13,922 

821,385 

2,532,544 

3,070,800 

1,181 

32 

80 

- 

3 

8 

9   

-   

156,472 

499,095 

45 

2,904 

67,459 

- 

-

1.48 

1.91 

0.32 

0.35 

2.66 

0.00 

0.00 

9,288,447  

 24,635,866  

 31  

 82  

 12,094  

 629,682  

 2,139,110  

 2,812,579  

 2,030  

 - 

 2    

 7    

 9    

 - 

 195,881  

 573,226  

 253 

 - 

 59,637 

 - 

-

2.11  

2.33  

2.09  

0.00 

2.77

0.00

0.00

Total Liabilities and Equity 

$  32,566,901 

100  %  $ 

569,503 

1.75  % 

$  30,231,361  

 100   %  $ 

 633,116  

2.09   % 

Total Assets/Net Interest Income 

$  32,566,901 

$ 

799,411 

2.45  % 

$ 

 30,231,361  

$ 

 785,584  

2.60   % 

(1)
(2)

See page 20 for a discussion of non-IFRS measures.
Fiscal 2020 results include the impact of the prospective adoption of IFRS 16, which requires the recognition of interest expense on lease liabilities (refer to Note 1 of the consolidated financial statements). Prior to the adoption of 
IFRS 16, all lease-related expenses were included in premises and equipment expenses. The adoption of IFRS 16 did not have a significant impact on net interest margin. 

Net interest income of $799 million was up 2% ($14 million). Growth was primarily driven by the 7% increase in average interest-earning assets partially offset by a lower 
net interest margin of 2.45% compared to 2.60% in the prior year.  

The yield on average cash, securities and deposits with regulated financial institutions of 1.17% decreased 39 basis points primarily due to market interest rate reductions. 
Average balances of cash and securities were slightly higher than last year due to additional liquidity carried through market volatility and our deposit maturity profile.  

The average loan yield declined 46 basis points to 4.61% primarily due to a 94 basis point reduction in average prime rate, to 3.01%, following policy interest rate reductions 
in March.  

Average deposit costs were down 42 basis points to 1.91% and the overall cost of average interest bearing liabilities and equity decreased 34 basis points to 1.75%, primarily 
due to market interest rate reductions and a favourable shift in our funding mix driven by strong branch-raised deposit growth and a resulting decline in broker deposits. 
We also proactively lowered interest rates on certain deposit products based on market conditions, while maintaining prudent levels of liquidity, which benefited overall 
deposits costs.  

Beginning in March, market disruption impacted the cost-effectiveness of the securitization and broker funding channels and the availability of debt capital markets. Funding 
costs and access have since normalized in response to government programs implemented to support financial system liquidity. Several of the government programs are 
available to us and we, along with other Canadian banks, accessed the Bank of Canada’s Standing Term Liquidity Facility (STLF), which drove the majority of the 13 basis 
point decline in debt-related funding costs. We fully repaid our advances under the STLF in the fourth quarter.  

 CWB Financial Group 2020 Annual Report    |    29 

 
 
 
 
NON-INTEREST INCOME 

Highlights of 2020 

• Non-interest income of $98 million was up 29% primarily due to higher wealth management fees due to the contribution of the wealth acquisition and net gains 

on securities. 

• Non-interest income represented 11% of total revenues, up from 9% in the prior year. 

Table 6 - Non-interest Income 
($ thousands) 

Credit related 

Wealth management services 

Retail services 

Trust services 

Gains on securities, net 

Other(1) 

Total Non-interest Income 

2020 

2019  

$ 

34,921 

$  

34,082   $  

33,565 

9,679 

8,377 

9,428 

2,014 

 19,640  

 10,627  

 7,651  

301  

 3,719  

$ 

97,984 

$  

76,020   $  

Change from 2019 

$ 

839 

13,925 

(948) 

726 

9,127 

(1,705) 

21,964 

% 

2  % 

71 

(9)

9 

nm 

(46) 

29  % 

(1)  Primarily consists of foreign exchange gains/losses and other miscellaneous non-interest revenues.

nm – not meaningful 

Non-interest income of $98 million was up 29% ($22 million) as higher wealth management fees contributed by the wealth acquisition, net gains on securities, credit related 
fees and trust services fees more than offset lower retail fees and foreign exchange revenue recorded in ‘other’ non-interest income. Elevated net gains on securities during 
the year reflected the re-balancing of our cash and securities portfolio in light of market volatility. The decline in retail fees compared to last year was related to reduced 
transaction volumes and the waiver of certain fees as part of our COVID-19 relief efforts. 

30    |    CWB Financial Group 2020 Annual Report 

NON-INTEREST EXPENSES, EFFICIENCY AND OPERATING LEVERAGE 

Highlights of 2020 

• Non-interest expenses increased 8%, or 2% excluding the wealth acquisition and non-recurring costs related to organizational redesign initiatives.

• The efficiency ratio of 47.7%, or 46.9% excluding the impact of the wealth acquisition, increased from 46.5% last year as non-interest expense growth outpaced

revenue growth in the very low interest rate environment. 

• Operating leverage was negative 2.7%. Excluding the impact of the wealth acquisition, operating leverage of negative 1.0% improved from negative 1.8% last year

as non-interest expense growth outpaced revenue growth by a larger proportion in the prior year. 

Table 7 - Non-interest Expenses, Efficiency Ratio and Operating Leverage 
($ thousands)  

2020 

2019 

$ 

% 

Change from 2019 

Salaries and Employee Benefits 

Salaries 

Employee benefits 

Premises(1) 

Depreciation 

Rent 

Other 

Equipment and Software 

Depreciation 

Other 

General 

Regulatory costs 

Professional fees and services 

Marketing and business development 

Amortization of acquisition-related intangible assets 

Banking charges 

Employee recruitment and training 

Loan-related credit reports 

Acquisition and integration costs 

Capital and business taxes 

Communications 

Travel 

Staff relations 

Other 

Total Non-interest Expenses 

Efficiency Ratio(2)(3) 

Operating Leverage(2)(4) 

$ 

234,759 

$  

46,649 

281,408 

18,765 

9,804 

4,089 

32,658 

25,556 

22,148 

47,704 

12,789 

12,125 

9,169 

6,127 

5,743 

3,412 

3,241 

2,442 

2,385 

2,111 

2,010 

1,539 

11,783 

74,876 

$ 

213,452  

  44,514  

  257,966  

  5,310  

  22,460  

  3,842  

  31,612  

  22,127  

  16,776  

  38,903  

  12,022  

  13,824  

  12,546  

  5,007  

  5,048  

  4,690  

2,996 

- 

  1,888  

  1,995  

  4,028  

  2,248  

10,708  

  77,000  

$ 

436,646 

$  

 405,481  

$ 

47.7  % 

(2.7) 

 46.5   % 

 (1.8) 

21,307 

2,135 

23,442 

13,455 

(12,656) 

247 

1,046 

3,429 

5,372 

8,801 

767 

(1,699) 

(3,377) 

1,120 

695 

(1,278) 

245 

2,442 

497 

116 

(2,018) 

(709) 

1,075 

(2,124) 

31,165 

10  % 

5 

9 

253 

(56) 

6 

3 

15 

32 

23 

6 

(12) 

(27) 

22 

14 

(27) 

8 

100 

26 

6 

(50) 

(32) 

10 

(3) 

8  % 

120  bp(5) 

(90) 

(1)

Fiscal 2020 results include the impact of the prospective adoption of IFRS 16, which requires the recognition of right-of-use assets and lease liabilities for premises leases on the consolidated balance sheet (refer to Note 1 of 
the consolidated financial statements). Depreciation of right-of-use assets is included in premises depreciation above and interest expense on lease liabilities is included in interest expense. Prior to the adoption of IFRS 16, all 
lease-related expenses were included in premises rent. 
See page 20 for a discussion of non-IFRS measures.

(2)
(3) A decrease in this ratio reflects improved efficiency, while an increase reflects deterioration. Excluding the impact of the wealth acquisition, our efficiency ratio would have been 46.9% in fiscal 2020.
(4)
(5) bp – basis point

Excluding the impact of the wealth acquisition, our operating leverage would have been negative 1.0% in fiscal 2020.

Total non-interest expenses of $437 million were up 8% ($31 million). The increase reflected approximately $18 million due to the wealth acquisition, which included $2 
million of acquisition and integration costs as well as $1 million of amortization of acquisition-related intangible assets, and $4 million of non-recurring costs related to 
organizational redesign initiatives that will reduce ongoing costs and support accelerated delivery against our growth, digital transformation and geographic diversification 
strategic priorities as well as simplify the way we do business and improve our efficiency. Excluding the wealth acquisition and non-recurring costs related to organizational 
redesign initiatives, non-interest expense growth was 2%. 

 CWB Financial Group 2020 Annual Report    |    31 

Overall salaries and employee benefits increased 9% ($23 million) mainly due to 
hiring  activity  to  support  overall  business  growth  and  execution  of  strategic 
priorities, the wealth acquisition, annual salary increments and costs related to 
organizational  redesign  initiatives.  The  wealth  acquisition  increased  our  full-
time equivalent employees by approximately 120 during the year. Excluding the 
impact of the wealth acquisition, the increase in full-time equivalent employees 
was 5%. 

Equipment and software costs were up 23% ($9 million) primarily due to ongoing 
investment  in  technology  infrastructure,  to  position  us  for  future growth  and 
improve our client and employee experience, combined with costs related to 
organizational redesign initiatives.  

General  non-interest  expenses  were  down  3%  ($2  million)  mainly  due  to 
reduced spending in the current operating environment and lower marketing 
costs  partially  offset  by  the  wealth  acquisition.  Marketing  expenses  were 
elevated last year due to the launch of the renewed CWB brand. 

The  efficiency  ratio  of  47.7%,  or  46.9%  excluding  the  impact  of  the  wealth 
acquisition,  increased  from  46.5%  last  year  as  non-interest  expense  growth 
outpaced revenue growth in the very low interest rate environment.    

Operating leverage, which is calculated as the growth rate of total revenue less 
the growth rate of adjusted non-interest expenses, was negative 2.7%. Excluding 
the  impact  of  the  wealth  acquisition,  operating  leverage  of  negative  1.0% 
improved  from  negative  1.8%  last  year  as  non-interest  expense  growth 
outpaced revenue growth by a larger proportion in the prior year. 

ACQUISITION-RELATED FAIR VALUE CHANGES 

Figure 1 - Number of Full-time Equivalent Employees 

(1) 

Approximately half of the fiscal 2020 increase related to the wealth acquisition.

There were no acquisition-related fair value changes this year. Prior to the completion of the earn-out period for the contingent consideration related to the successful and 
accretive acquisition of CWB Maxium, acquisition-related fair value changes of $8 million were recorded in fiscal 2019.  

INCOME TAXES 

The current year effective income tax rate of 26.3% was consistent with last year. In 2019, the Alberta government enacted reductions to the corporate income tax rate 
from 12% to 8% over four years, beginning with a 1% decrease on July 1, 2019 and further reductions of 1% expected on each of January 1, 2020, 2021 and 2022. As part of 
Alberta’s COVID-19 economic recovery plan, the provincial government accelerated the reduction of the corporate income tax rate from 10% to 8% effective July 1, 2020, 
rather than the schedule noted above. The corporate income tax rate reduction did not have a significant impact on our effective tax rate in fiscal 2020 as the current income 
tax benefit was offset by the negative impact of the re-measurement of our deferred tax assets and liabilities at the lower tax rate. 

Deferred tax assets and liabilities represent the cumulative amount of tax applicable to temporary differences between the carrying amount of assets and liabilities, and 
their values for tax purposes. Our deferred income tax assets and liabilities relate primarily to the performing loan allowance for credit losses and intangible assets. Deferred 
tax  assets  and  liabilities  are  measured using  enacted  or  substantively  enacted  tax  rates  anticipated  to  apply  to  taxable  income  in  the  years  in  which  those  temporary 
differences are expected to be recovered or settled. Changes in deferred income taxes related to a change in tax rates are recognized as income in the period of the tax rate 
change. 

COMPREHENSIVE INCOME 

Comprehensive income is comprised of net income and other comprehensive income (OCI), all net of taxes. Our OCI includes changes in unrealized gains and losses on debt 
securities measured at FVOCI and equity securities designated at FVOCI, and fair value changes for derivative instruments designated as cash flow hedges. Comprehensive 
income of $353 million was down 7% ($25 million) due to a $16 million decline in net income combined with a $9 million reduction in OCI. Lower OCI, net of tax, was 
primarily driven by a lower change in fair value of debt securities measured at FVOCI ($26 million) partially offset by higher changes in fair value of equities measured at 
FVOCI ($15 million), due to the conclusion of the planned divestiture of our preferred share investment portfolio, and derivatives designated as cash flow hedges ($2 million). 
Our debt securities portfolio, which is classified at FVOCI, is comprised primarily of debt securities issued or guaranteed by Canada, a province or municipality. Fluctuations 
in value are generally attributed to changes in interest rates, movements in market credit spreads and shifts in the interest rate curve. 

32    |    CWB Financial Group 2020 Annual Report 

Table 8 - Comprehensive Income 
($ thousands) 

Net Income 

Other Comprehensive Income, net of tax 
Items that will be subsequently reclassified to net income 

Debt securities measured at fair value through other comprehensive income 

Gains from change in fair value 
Reclassification to net income 

Derivatives designated as cash flow hedges 

Gains from change in fair value 
Reclassification to net income 

Items that will not be subsequently reclassified to net income 

  Gains (losses) on equity securities designated at fair value through other comprehensive income 

Comprehensive Income 

CASH AND SECURITIES 

2020 

2019 

Change from  
2019 

$  

271,550 

$ 

287,846  

$ 

(16,296) 

14,046 
(5,900) 

8,146 

105,003 
(31,855) 

73,148 

528 

81,822 

 34,301  
 (354) 

 33,947  

 71,361  
 (383) 

 70,978  

(14,175) 

 90,750  

$  

353,372 

$ 

378,596  

$ 

(20,255) 
(5,546) 

(25,801) 

33,642 
(31,472) 

2,170 

14,703 

(8,928) 

(25,224) 

Cash, securities and securities purchased under resale agreements amounted to $3.1 billion at October 31, 2020, compared to $2.5 billion last year. The cash and securities 
portfolio is mainly comprised of high-quality debt instruments that are not held for trading purposes and, where applicable, are typically held to maturity. The balance and 
mix of cash and securities are managed as part of our overall liquidity management process. Refer to the Liquidity Management section of this MD&A for more information. 

Table 9 - Unrealized Gains (Losses) on Debt Securities and Cash Resources Measured at FVOCI and Equity(1)
($ thousands) 

Measured at FVOCI 
Interest bearing deposits with regulated financial institutions(2) 
Debt securities issued or guaranteed by    

Canada 
A province or municipality 

Other debt securities(3) 
Designated at FVOCI 
Preferred shares 

Total 

Measured at FVOCI 
Interest bearing deposits with regulated financial institutions(2) 
Debt securities issued or guaranteed by    

Canada 
A province or municipality 

Other debt securities(3) 
Designated at FVOCI 
Preferred shares 

Total 

As at October 31, 2020 

Gross 
Unrealized 
Gains 

Gross 
Unrealized 
Losses 

Amortized 
Cost 

Fair 
 Value 

 $  

254,442 

$ 

11 

$ 

2 

$ 

254,451 

1,313,002 
964,084 
376,377 

1,953 

5,232 
3,394 
1,126 

39 

267 
63 
259 

- 

1,317,967 
967,415 
377,244 

1,992 

 $  

2,909,858 

$ 

9,802 

$ 

591 

$ 

2,919,069 

As at October 31, 2019 

Gross 
Unrealized 
Gains 

Gross 
Unrealized 
Losses 

Amortized 
Cost 

Fair 
 Value 

 $  

293,865   $ 

- 

$

9   $ 

293,856  

 1,344,455  
489,361  
 170,431  

 477  
 290  
 76  

 3,606  
390  
 51  

 1,341,326  
 489,261  
 170,456  

 26,648  

 - 

 8,484

 18,164  

 $  

2,324,760   $ 

 843  

$ 

12,540   $ 

2,313,063  

(1)  Excludes financial instruments measured at amortized cost, including cash, non-interest bearing deposits with financial institutions and cheques and other items in transit of $114 million (2019 – $122 million) and securities

purchased under resale agreements of $50 million (2019 – $40 million). 
Included in cash resources on the consolidated balance sheets.

Includes securities issued or guaranteed by the United States Treasury of $93 million (2019 – $76 million).

(2) 

(3) 

Fluctuations in the value of securities are generally attributed to changes in interest rates, movements in market credit spreads and shifts in the interest rate curve. Net 
unrealized gains, before tax, recorded on the consolidated balance sheet at October 31, 2020 totaled $9 million, compared to net unrealized losses of $12 million last year. 
We recognized in earnings $9 million of net gains on securities related to re-balancing our cash and securities portfolio through market disruption, compared to a negligible 
amount last year. For preferred shares designated as FVOCI, $6 million of realized losses on sales were recognized directly in retained earnings in accordance with IFRS 9.  

We regularly review the level of unrealized losses on securities. Impairment charges on debt securities are reflected in net gains (losses) on securities only in the case of an 
issuer credit event. We have no direct investment in any sovereign debt or other securities issued outside of Canada or the U.S. See  Table 28 – Valuation of Financial 
Instruments of this MD&A for additional information on significant financial assets and liabilities reported at fair value. 

 CWB Financial Group 2020 Annual Report    |    33 

LOANS 

Highlights of 2020 

• Overall loan growth of 6%, with strong 13% growth in our strategically targeted general commercial portfolio.

• Achieved further geographic diversification, with strong 12% growth in Ontario, which represented approximately 45% of overall loan growth. Ontario-based 

loans represented 23% of total loans at October 31, 2020, compared to 22% last year. 

• Very strong 12% growth in commercial mortgages and solid 7% growth in personal loans and mortgages, mainly comprised of “A” mortgage growth to support

participation in the National Housing Act Mortgage Backed Securities (NHA MBS) program. 

Table 10 - Outstanding Loans by Portfolio 
($ millions)  

General commercial loans 

Personal loans and mortgages 

Commercial mortgages 

Equipment financing and leasing 

Real estate project loans 

Oil and gas production loans 

Total Outstanding Loans(1) 

2020  

2019  

 $ 

% 

$  

9,697 

$ 

8,600  

  $  

1,097 

13  % 

Change from 2019 

6,074 

5,696 

5,254 

3,252 

195 

5,690  

5,088  

5,192  

3,752  

155  

384 

608 

62 

(500)

40 

7 

12 

1 

(13)

26 

$  

30,168 

$ 

28,477  

  $  

1,691 

6  % 

(1)  Total loans outstanding by lending sector exclude the allowance for credit losses. 

Total loans, excluding the allowance for credit losses, surpassed $30 billion to reach $30.2 billion, up 6% from last year. 

Growth by lending sector was consistent with our ongoing efforts to increase full-service relationships across our national footprint. Growth was led by the strategically 
targeted general commercial portfolio, which increased 13% ($1.1 billion) this year, including growth of 20% in Ontario. General commercial lending reflects activity across 
a broad range of industries, such as manufacturing, construction, transportation, retail trade, hospitality, healthcare, professional services and wholesale trade.  

Personal loans and mortgages increased 7% ($384 million) primarily due to “A” mortgage portfolio growth, which largely consists of residential mortgages eligible for bulk 
portfolio insurance to support our participation in the NHA MBS program. Alternative mortgages originated within our broker-sourced residential mortgage business, CWB 
Optimum, represent approximately 47% of total personal loans and mortgages compared to 49% last year, or approximately 10% of total loans, consistent with last year. 

Commercial mortgages increased 12% ($608 million), with growth driven by strong new lending volumes with well-capitalized, high-quality borrowers.  

The equipment financing and leasing portfolio remained relatively consistent with last year as a result of curtailed economic activity and capital projects. 

Real estate project loans contracted 13% ($500 million) with new growth more than offset by the impact of successful project completions and payouts. Projects underway 
prior  to  the  economic  impact  of  the  COVID-19  pandemic  continue  to  progress,  although  at  a  slower  pace  given  physical  distancing  protocols.  Reduced  demand  for 
condominiums and high land prices negatively impacted project starts, which have been further impacted by curtailed economic activity related to the COVID-19 pandemic.  

We continue to lend into oil and gas production on a syndicated basis and maintain a proactive approach to manage our small portfolio in this space. The $40 million increase 
from last year reflected participation in syndications within our risk appetite. Our exposure to oil and gas production and service businesses each represent 1% of total loans. 

The mix of our portfolio (see Figure 2) shifted in a manner consistent with our strategic priorities. Very strong growth in general commercial loans increased the proportion 
of loans in this category as a percentage of the total portfolio to 32% at October 31, 2020, compared to 30% last year. The proportion of loans in equipment financing and 
leasing decreased to 17% from 18% last year. Real estate project loans comprised 11% of the portfolio at year end, compared to 13% in 2019. 

Figure 2 - Outstanding Loans by Portfolio 
(October 31, 2019 in brackets) 

34    |    CWB Financial Group 2020 Annual Report 

The change in the mix of our portfolio based on the location of security (see Figure 3) was also consistent with our strategic priorities. BC and Alberta each represented 32% 
of total loans at October 31, 2020, compared to 33% and 32% in 2019, respectively. Ontario represented 23% of total loans at year end, up from 22% last year.  

Figure 3 - Geographical Distribution of Outstanding Loans based on Location of Security 
(October 31, 2019 in brackets) 

The loan portfolio is focused on areas of demonstrated lending expertise, while concentrations measured by geographic area and industry sector are managed within 
specified tolerance levels. The portfolio is well-diversified, including a mix of business and personal loans, with significantly increased geographic and industry diversification 
delivered over the past several years. 

Table 11 - Outstanding Loans by Industry Sector(1) 
(% at October 31) 

Consumer loans and residential mortgages 

Real estate operations 

Construction 

Transportation and storage 

Finance and insurance 

Hotel/motel 

Retail trade 

Health and social services 

Manufacturing 

Professional, scientific and technical services 

Agriculture 

Oil and gas service 

Accommodation and food services 

Logging/forestry 

Wholesale trade 

Utilities 

Oil and gas production 

All other 

Total 

(1)  Based on North American Industry Classification System (NAICS) codes. 

2020 

20  % 

19 

19 

2019 

20  % 

18 

20 

8 

7 

5 

4 

3 

2 

2 

2 

1 

1 

1 

1 

1 

1 

3 

8 

7 

4 

5 

3 

2 

2 

2 

2 

1 

1 

1 

1 

1 

2 

100  % 

100  % 

 CWB Financial Group 2020 Annual Report    |    35 

CREDIT QUALITY 

Highlights of 2020 

• The provision for credit losses on total loans represented 32 basis points of average loans, compared to 21 basis points last year. 

• As a percentage of average loans, the provision for credit losses on performing loans was 14 basis points, compared to nil last year, primarily due to the economic

impact of the COVID-19 pandemic. 

• As a percentage of average loans, the provision for credit losses on impaired loans of 18 basis points was lower compared to 21 basis points last year and our five-

year average of 22 basis points. As a percentage of average loans, write-offs of 17 basis points compared to our five-year average of 23 basis points. 

• Gross impaired loans represented 0.85% of gross loans, compared to 0.52% last year. 

IMPAIRED LOANS 

The loan portfolio is delineated by the assignment of internal risk ratings to each borrower, which are based on assessments of key evaluation factors for the nature of the 
exposure, applied on a consistent basis across the portfolio. Risk ratings are updated at least annually for all loans, with the exception of personal loans and mortgages.  

Table 12 - Change in Gross Impaired Loans 
($ thousands) 

Gross impaired loans, beginning of year 

New formations 

Reductions, impaired accounts paid down or returned to performing status 

Write-offs 

Total, end of year(1) 

Balance of the 10 largest impaired accounts 

Total number of accounts classified as impaired(2) 

Total number of accounts classified as impaired under $1 million(2) 

Gross impaired loans as a percentage of gross loans(3) 

(1)  Gross impaired loans include foreclosed assets held for sale with a carrying value of $4,357 (2019 – $4,217).
(2)  Total number of accounts excludes CWB National Leasing.
(3)  Total loans do not include an allocation for credit losses or deferred revenue and premiums. 
(4)  bp – basis point 

$ 

$ 

$ 

2020 

148,250 

310,704 

(153,282)  

(48,531)  

257,141 

72,311 

420 

365 

0.85  % 

2019  

$ 

137,872  

 $  

$ 

$ 

191,662  

(119,018)  

(62,266)  

148,250  

52,795  

330  

308  

0.52  % 

 $  

 $  

Change from 2019 

$ 

10,378 

119,042 

(34,264) 

% 

8  % 

62 

29 

13,735 

(22) 

108,891 

73  % 

19,516 

90 

57 

37 

27 

19 

33  bp(4) 

The dollar level of gross impaired loans at October 31, 2020 totaled $257 million, up from $148 million last year. This amount represented 0.85% of total loans compared to 
0.52% last year. The level of gross impaired loans fluctuates as loans become impaired and are subsequently resolved, and does not directly reflect the dollar value of 
expected write-offs given tangible security held in support of lending exposures. 

Gross impaired loans increased across most provinces during the year. Gross impaired loans within Alberta of $105 million accounted for 41% of total impairments at year 
end, compared to 53% last year. Gross impairments outside of Alberta represented 0.73% of non-Alberta loans at year end, up from 0.36% last year. New formations of 
impaired loans totaled $311 million, compared to $192 million last year. Strong resolutions of $153 million this year, compared to $119 million last year, reflected our 
ongoing proactive management of the loan portfolio.  

We regularly review the overall loan portfolio and undertake credit decisions on a case-by-case basis to provide early identification of possible adverse trends. As we continue 
to actively work with our clients experiencing financial difficulty, we simultaneously triage our loan portfolio to assess evolving risk profiles, with a focus on portfolios 
particularly affected by the challenging economic environment, including the hospitality industry, equipment financing, oil and gas production and service businesses and 
real estate project loans. Our exposure within these industries is well-diversified and supported by high-quality, resilient borrowers. We continue to carefully monitor the 
entire loan portfolio for additional signs of weakness and work closely with borrowers experiencing financial hardship. We have expanded our Special Asset Management 
Unit  to  support  our  teams  as  we  work  through  market  disruption  and  economic  recovery.  Our  strong  credit  risk  management  framework,  including  well-established 
underwriting standards, the secured nature of our lending portfolio with conservative loan-to-value ratios, and our proactive approach to working with clients through 
difficult periods, is further enhanced by the capabilities developed to support our final AIRB application. Our credit risk  management practices have proven to be very 
effective, and we have a history of low write-offs as a percentage of total loans, including through periods of financial uncertainty. See the Risk Management section of this 
MD&A for further information. 

36    |    CWB Financial Group 2020 Annual Report 

ALLOWANCE FOR CREDIT LOSSES 

Allowances for credit losses are maintained to absorb both identified and expected credit losses in the loan portfolio. The performing loan allowance (Stage 1 and 2), which 
is our most significant accounting estimate, consists of ECL for losses in the portfolio that are not presently identifiable on an account-by-account basis. The allowance for 
impaired loans consists of the amounts required to reduce the carrying value of individually identified impaired loans to their estimated realizable value. We establish 
estimates through detailed analysis of both the overall quality and ultimate marketability of the security held against each impaired account.  

At October 31, 2020, the total allowance for credit losses of $164 million consisted of $130 million for performing loans and $34 million related to impaired loans (Stage 3). 
One year ago, the total allowance for credit losses of $115 million consisted of $89 million for performing loans and $26 million related to impaired loans. The change in the 
allowance for credit losses compared to last year, with the allowance for impaired loans split by loan portfolio, is provided in the following table. 

Table 13 - Allowance for Credit Losses 
($ thousands) 

Impaired (Stage 3) Allowance 

General commercial loans 

Equipment financing and leasing 

Commercial mortgages 

Personal loans and mortgages 

Real estate project loans 

Oil and gas production loans 

Performing (Stage 1 and 2) Allowance 

Total 

Represented by: 

Loans 

Committed but undrawn credit exposures and letters of credit(2) 

Total 

2020  
Opening 
 Balance 

Provision  
for Credit  
Losses 

Write-Offs, 
  net of  
Recoveries(1) 

$ 

7,030 

$

15,134 

2,764 

1,036 

- 

- 

25,964 

89,061 

25,764 

12,428 

10,871 

1,526 

(709) 

675 

50,555 

41,217 

$ 

(11,533) 

$ 

(17,236) 

(11,916) 

(1,733) 

709 

(675) 

(42,384) 

- 

$ 

115,025 

$

91,772 

$ 

(42,384) 

$ 

$ 

$ 

2020 
Ending  
Balance 

21,261 

10,326 

1,719 

829 

- 

- 

34,135 

130,278 

164,413 

159,326 

5,087 

164,413 

(1)  Recoveries in fiscal 2020 totaled $6,147 (2019 – $3,866).
(2)  The performing allowance for credit losses related to committed but undrawn credit exposures and letters of credit is included in other liabilities on the consolidated balance sheets.

The performing loan allowance increased from the prior year primarily due to the significant deterioration in the macroeconomic outlook reflecting the estimated economic 
impact of the COVID-19 pandemic, which increased the conditional probability of default across our portfolios and resulted in a larger proportion of loans in Stage 2. The 
adverse shift in the economic forecast increased the conditional probability of default of all portfolios, but in particular our small- and medium-sized entities, hotel/motel, 
and oil and gas production portfolios. The forecast used in our estimation of the performing loan allowance, which was based on an average of the large Canadian banks’ 
macroeconomic forecasts, assumes a gradual economic recovery reflecting a phased re-opening of the economy and the estimated impact of various government and 
central bank stimulus programs. Housing price growth typically lags behind other economic factors, with a slight dip forecasted in 2021, followed by a resumption of growth. 
The oil price forecast begins at the current price with a gradual recovery following increased energy demand as the economy re-opens. Further information on the economic 
factors used within the estimation of the performing loan allowance can be found in Note 7 of the consolidated financial statements.  

The proportion of performing loans in Stage 2 at October 31, 2020 was 34%, compared to 6% last year. The performing loan allowance is estimated based on 12-month 
credit losses for loans in Stage 1, while loans in Stage 2 require the recognition of lifetime credit losses. At October 31, 2020, approximately 90% (2019 – 50%) of the loans 
in Stage 2 migrated from Stage 1 based on an increase in conditional probability of default, as estimated by our ECL models with consideration for current and forward-
looking macroeconomic conditions, rather than a deterioration of borrower-specific credit quality. The average credit quality of a borrower that migrates to Stage 2 based 
on model-driven factors is significantly higher than a borrower who migrates to Stage 2 based on borrower-specific criteria, such as days past due or watchlist status.  

The relatively short duration of our loan portfolios, particularly our personal loans and mortgages, contributed to a higher proportion of performing loans in Stage 2 due to 
the significant near-term volatility in macroeconomic forecasts used to estimate ECL. The short duration of our portfolios also limits the impact on our allowance for credit 
losses when loans migrate from Stage 1 to Stage 2. Tangible security held and conservative loan-to-value ratios also softens the impact of increased probabilities of default 
on the estimated performing loan allowance and decreases the overall sensitivity of our allowance for credit losses to changes in forecasted economic conditions. We did 
not adjust our ECL models to prevent the migration of loans on payment deferral arrangements into Stage 2, or use expert credit judgment to reduce the amount of loans 
categorized in Stage 2 by our ECL models.  

The rapidly changing nature of the COVID-19 pandemic and its impacts on the economy, along with the government and relief stimulus, has led to evolving macroeconomic 
assumptions. Hindsight cannot be used, so while these evolving assumptions may result in future forecasts that differ from those used in the ECL estimation at October 31, 
2020, those changes will be reflected in future periods. In estimating the performing loan allowance, we continue to supplement our modeled ECL to reflect expert credit 
judgments. These expert credit judgments account for the variability in the results provided by the models and consider the impact of both tail-risk events and the lagging 
impacts of typical credit cycles. These expert credit judgments also allow us to incorporate the estimated impact of the unprecedented levels of government stimulus and 
support, which cannot be modelled historically as they have not occurred in the past.   

 CWB Financial Group 2020 Annual Report    |    37 

PROVISION FOR CREDIT LOSSES 

We  have  a  long  history  of  strong  credit  quality  and  low  loan  losses,  both  of  which  compare  favourably  to  the  Canadian  banking  industry.  We  continually  analyze 
macroeconomic and other external factors that may affect core geographic regions and/or industries in which our clients operate. As a percentage of average loans, write-
offs of 17 basis points compared to our five-year average of 23 basis points. 

The provision for credit losses as a percentage of average loans of 32 basis points consisted of 18 basis points related to impaired loans and 14 basis points related to 
performing loans. This compared to 21 basis points last year, related entirely to impaired loans. In dollar terms, the provision for credit losses of $92 million compared to 
$58 million last year. The provision for credit losses on impaired loans of $51 million declined from $57 million last year while the provision for credit losses on performing 
loans of $41 million increased from a negligible amount last year. For further details on the estimation of the performing loan allowance, see the Allowance for Credit Losses 
section of this MD&A. 

Table 14 - Provision for Credit Losses 
(as a percentage of average loans) 

Provision for credit losses on total loans 

Provision for credit losses on impaired loans(2) 

Write-offs 

IFRS 9 

2020 

0.32 % 

0.18 

0.17 

2019 

0.21 % 

0.21 

0.23 

2018 

 0.20 % 

 0.19  

 0.18  

IAS 39(1) 

2017 

 0.23  % 

 0.19  

 0.21  

2016(3) 

 0.38  % 

 0.32  

 0.34  

(1)  Fiscal 2020 and 2019 results have been prepared in accordance with IFRS 9. Previous years have been prepared in accordance with IAS 39 and have not been restated.
(2)  Represents the portion of the provision for credit losses related to impaired loans. 
(3)  Provision for credit losses and write-offs in 2016 reflected the credit performance of oil and gas production loans, including the impact of regulatory factors on the liquidity of assets securing those loans.

PAYMENT DEFERRALS 

Throughout  the  market  disruption  during  the  year,  we  mobilized  our  teams  under  our  #CWBhasyourback  program  to  proactively  reach  out  to  our  clients  to  provide 
individualized advice and support, and have provided payment deferrals to over 25% of our loan portfolio. We have been successful in working with clients to resume normal 
payments and the percentage of outstanding loans deferring payments decreased to 2% at October 31, 2020, and has since further declined to approximately 1%. Of the 
loans remaining on payment deferral, approximately three quarters are paying the interest portion of their contractual payment.  

On its own, the implementation of a payment deferral does not represent a significant increase in credit risk for an individual borrower that requires migration from Stage 
1 to Stage 2 under IFRS 9, nor are facilities with payment deferrals considered past due or impaired. Loans under payment deferral arrangements that have migrated to 
Stage 2 have experienced a significant increase in credit risk, as defined by IFRS 9, primarily due to the adverse shift in economic conditions and forecasts. In assessing 
changes in credit risk, we continue to closely monitor the credit quality of impacted borrowers and follow sound credit risk management practices. Further details regarding 
the number and balance of loans provided payment relief and included within Stages 1 and 2, can be found in Note 7 of the consolidated financial statements. 

DEPOSITS AND FUNDING 

Highlights of 2020 

• Continued execution of our diversified funding strategy, which provided a robust position leading into and throughout the market disruption in fiscal 2020.

• Very strong branch-raised deposit growth of 20%, including 34% growth of demand and notice deposits. 

• Branch-raised deposits comprised 61% of total deposits at year end, compared to 55% last year.

• Reduced broker deposits by 13% and decreased their proportion as a percentage of total funding to 26% of total deposits at year end, down from 32% last year.

• Growth of debt capital market funding, with three senior deposit note issuances. 

• Growth of securitization funding to support originations of both equipment loans and leases, and residential mortgages. 

38    |    CWB Financial Group 2020 Annual Report 

Table 15 - Deposits 
($ thousands) 

Personal 

Business and government 

Capital markets 

Total Deposits 

% of Total 

Personal 

Business and government 

Capital markets 

Total Deposits 

% of Total 

Demand 

Notice 

Term 

2020  
Total 

% of  
Total 

$  

35,520 

  $ 

6,128,753 

$ 

9,497,047 

$ 

15,661,320 

57  % 

949,514 

4,399,327 

- 

- 

2,750,691 

3,549,502 

8,099,532 

3,549,502 

30 

13 

$  

985,034 

  $ 

10,528,080 

$ 

15,797,240 

$ 

27,310,354 

100  % 

4  % 

38  % 

58  % 

100  % 

Demand 

Notice 

Term 

2019 
Total 

% of 
Total 

$  

34,296 

  $ 

4,452,592 

$ 

10,813,617 

$ 

15,300,505 

60  % 

715,875 

3,420,754 

- 

- 

2,595,531 

3,318,696 

6,732,160 

3,318,696 

27 

13 

$  

750,171 

  $ 

7,873,346 

$ 

16,727,844 

$ 

25,351,361 

100  % 

3  % 

31  % 

66  % 

100  % 

We delivered strong execution against our funding diversification strategy during the year. Total deposits of $27.3 billion were up 8% ($2.0 billion).  

Personal deposits increased 2% ($361 million) during the year as strong performance from CWB Trust Services and Motive Financial were largely offset by lower broker 
deposit balances. Business and government deposits increased 20% ($1.4 billion) driven by our full-service banking branches. The proportion of deposits raised through 
debt capital markets was stable with last year at 13% of total deposits, with two senior deposit note issuances denominated in Canadian dollars, totaling $800 million, and 
one issuance of $125 million denominated in U.S. dollars. Lower-cost demand and notice deposits comprised 42% of total deposits at October 31, 2020, compared to 34% 
last year. 

Table 16 - Deposits by Source 
(as a percentage of total deposits at October 31) 

Branches 

Deposit brokers 

Capital markets 

Total 

2020 

2019 

61  % 

 55  % 

26 

13 

 32  

 13  

100  % 

 100  % 

References to branch-raised deposits within this MD&A include all deposits generated through our full-service banking branches, including insured deposits raised through 
Valiant Trust’s deposit-taking franchise, as well as deposits raised via CWB Trust Services and Motive Financial. Increasing the level of branch-raised business and personal 
deposits is an ongoing strategic focus for us as success in this area provides the most reliable and stable sources of funding.  

We  have  delivered  seven  consecutive  quarters  with  strong  sequential  increases  in  branch-raised  deposits.  Relationship-based,  branch-raised  funding  of  $16.6  billon 
increased 20% ($2.8 billion) from last year, with very strong 34% growth of demand and notice deposits, as we leveraged our enhanced cash management tools and products 
to broaden our access to lower cost funding by attracting new clients both within and outside of our branch footprint. Branch-raised deposits represented 61% of total 
deposits at October 31, 2020, compared to 55% last year. Our banking branches contributed approximately half of the increase in branch-raised deposits from last year, 
CWB Trust Services contributed approximately one third and Motive Financial generated the remainder.  

CWB Trust Services raises deposits through notice accounts, including cash balances held in self-directed registered accounts as well as corporate trust deposits, and fixed 
term deposits through our branch network and broker channel. Motive Financial offers various deposit products to customers in all provinces and territories except Quebec. 
Deposits in Motive Financial increased 41% and surpassed $1 billion during the year, totalling $1.1 billion at October 31, 2020. During the year, we launched end-to-end 
digital onboarding for Motive Financial clients to allow accounts to be opened virtually with immediate ability to transact. These capabilities, which were extended to all 
current and prospective CWB personal banking clients in November 2020, are expected to support our funding diversification strategy. 

Consistent with our commercial focus, we generate a considerable portion of our branch-raised deposits from business clients that tend to hold larger balances compared 
to personal clients, which can increase the volatility of demand and notice deposits (see the Liquidity Management section of this MD&A). 

Other types of deposits are primarily sourced through a deposit broker network and debt capital markets. Deposits raised through deposit brokers are primarily insured, 
and the broker deposit market remains an efficient and liquid source of funding. Although these funds are subject to commissions, this cost is countered by a reduced 
dependence on a more extensive branch network and the benefit of generating insured fixed term retail deposits over a wide geographic base. Access to the broker market 
was not affected by market disruption due to the COVID-19 pandemic; however, the cost of this funding channel was negatively impacted, beginning in March. Pricing in 
the broker deposit market has since normalized in response to policy interest rate cuts and the implementation of several facilities put in place by the Bank of Canada to 
support financial system liquidity. We only raise fixed term deposits through this funding channel, with terms to maturity between one and five years, and do not offer a 
High Interest Savings Account (HISA) product. Strong branch-raised deposit growth this year resulted in lower outstanding balances of broker-sourced deposits compared 
to last year. Broker deposits of $7.1 billion comprised 26% of total deposits at year end, down from $8.2 billion, or 32%, last year. 

We continue to invest in our securitization capabilities and utilize securitization funding through participation in lease securitization vehicles, the NHA MBS program and the 
Canada Mortgage Bond (CMB) program. The gross amount of securitized leases and loans was $1.7 billion, compared to $1.6 billion one year ago. The gross amount of 
mortgages securitized under the NHA MBS program was $1.1 billion, up from $0.8 billion one year ago. Funding from the securitization of leases, loans and mortgages 
totaled $1.3 billion (2019 – $0.9 billion) during the year, including $1.1 billion (2019 – $0.7 billion) of equipment leases and loans, and $0.2 billion (2019 – $0.2 billion) from 
participation in the CMB program. 

 CWB Financial Group 2020 Annual Report    |    39 

OTHER ASSETS AND OTHER LIABILITIES 

Other assets at October 31, 2020 totaled $846 million (2019 – $583 million). The change from last year was driven by the impact of the transition to IFRS 16, which resulted 
in an $85 million increase in other assets, as well as a $100 million increase in goodwill and intangible assets primarily due to the wealth acquisition. Further details related 
to the transition to IFRS 16 can be found in Note 1 of the consolidated financial statements. 

Other liabilities totaled $871 million at October 31, 2020 (2019 – $713 million), with the increase from last year primarily due to the transition to IFRS 16 and an increase in 
securities sold under repurchase agreements.  

LIQUIDITY MANAGEMENT 

Highlights of 2020 

• Maintained a prudent liquidity position and conservative investment profile, including through significant market disruption related to the COVID-19 pandemic. 

• To broaden funding sources in light of market disruption, we, along with other Canadian banks, accessed the Bank of Canada’s Standing Term Liquidity Facility

(STLF). Continued strong branch-raised deposit growth and stable liquidity enabled us to fully repay our advances under the STLF in the fourth quarter. 

A schedule outlining the consolidated securities portfolio at October 31, 2020 is provided in Note 5 of the consolidated financial statements. A conservative liquid asset 
profile is maintained by ensuring: 

• all investments are high-quality and include government debt securities (both Canadian and U.S. government debt securities), short-term money market instruments,

and other marketable securities; 

• specific investment criteria and procedures are in place; and, 

• Asset Liability Committee (ALCo) reviews and approves operational guidelines and programs for liquidity management and control, funding sources and structural interest

rate risk. The Board Risk Committee annually reviews and approves these risk policies and risk appetite statements. 

Our comprehensive liquidity management process includes, but is not limited to, the following priorities: 

• maintain a pool of high-quality liquid assets; 

• complete comprehensive liquidity scenario stress testing; 

• monitor the quality of the cash and securities portfolio;

• monitor liability diversification and maturity profile;

• monitor deposit behaviour;

• maintain access to deposit and capital market funding sources; and,

• monitor microeconomic and macroeconomic factors and early warning indicators. 

Table 17 - Liquid Assets 
($ thousands) 

2020 

2019 

Change from 
2019 

Cash and non-interest bearing deposits with financial institutions 

$  

113,868 

$  

116,963  

$  

Interest bearing deposits with regulated financial institutions 

Cheques and other items in transit 

Government of Canada, provincial and municipal debt, term to maturity one year or less 

Government of Canada, provincial and municipal debt, term to maturity more than one year 

NHA mortgage-backed securities(1) 

Other debt securities 

Securities purchased (sold) under resale agreements 

Total Liquid Assets 

Total Assets 

Liquid Assets as a Percentage of Total Assets 

Total Cash and Securities 

Cash and Securities as a Percentage of Total Assets 

Total Deposit Liabilities 

254,451 

- 

368,319 

1,077,517 

1,207,865 

577,449 

377,244 

(15,114) 

293,856  

5,023

415,842  

1,071,125  

759,462  

394,342  

170,456  

10,401  

3,224,961 

2,405,786  

$  

3,593,280 

$  

2,821,628  

$   33,937,865 

$   31,424,235  

$  

$  

(3,095)

(39,405)

(5,023)

(47,523)

6,392 

448,403 

183,107 

206,788 

(25,515)

819,175 

771,652 

2,513,630 

11  % 

9   % 

200  bp(2) 

$  

3,083,021 

$  

2,475,415  

$  

607,606 

9  % 

8   % 

100  bp 

$   27,310,354 

$   25,351,361  

$  

1,958,993 

Liquid Assets as a Percentage of Total Deposit Liabilities 

13  % 

11   % 

200  bp 

Includes securitized mortgages that were not transferred to third parties. These are reported in loans at amortized cost on the consolidated balance sheets.

(1) 
(2)  bp – basis point

40    |    CWB Financial Group 2020 Annual Report 

The  composition  of  total  liquid  assets  supports  ongoing  compliance  with  the  OSFI  Liquidity  Adequacy  Requirements (LAR)  guideline.  Liquid  assets,  as  defined  by  OSFI, 
comprised of cash, deposits, securities purchased (sold) under resale agreements and marketable debt securities totaled $3.6 billion at October 31, 2020 (2019 – $2.8 
billion). Liquid assets represented 11% (2019 – 9%) of total assets and 13% (2019 – 11%) of total deposit liabilities at year end.  

Our liquidity management is based on an internal stressed cash flow model, with the level of cash and securities driven primarily by the term structure of both assets and 
liabilities, and the liquidity structure of liabilities. We adopted the final version of Guideline B-6: Liquidity Principles (Guideline B-6), which complements the LAR guideline 
and sets out OSFI's expectations for how deposit-taking institutions should manage liquidity risk, on January 1, 2020 with no significant impact on our liquidity management. 
Consistent with our conservative risk appetite, we maintained higher levels of cash and securities in fiscal 2020 to support our strong liquidity position and manage market 
volatility. Higher balances of cash and securities at October 31, 2020 also reflect a regulatory capital issuance just before year end. 

Other key changes in the composition of liquid assets at October 31, 2020 compared to the prior year include: 

• maturities within one year comprise 50% (2019 – 59%); 

• Government of Canada, provincial and municipal debt securities and unencumbered NHA MBS comprise 80% (2019 – 78%); 

• cash and deposits with regulated financial institutions comprise 10% (2019 – 15%); and, 

• other marketable securities and securities purchased (sold) under resale agreements comprise 10% (2019 – 7%). 

In the second quarter of fiscal 2020, the Bank of Canada put numerous facilities in place to support liquidity in the financial system, several of which are available to us, 
including the STLF, the Insured Mortgage Purchase Program and the Contingent Term Repo Facility. To broaden funding access in light of ongoing market disruption, we, 
along with numerous other Canadian banks, chose to access the STLF. Under the STLF, eligible financial institutions can raise liquidity by pledging a broad set of collateral, 
including mortgages. With strong branch-raised deposit growth and stability in our liquidity position, we fully repaid our $350 million advance under the STLF in the fourth 
quarter of fiscal 2020.  

A summary of all outstanding deposits by contractual maturity date is presented in the two following tables. 

Table 18 - Deposit Maturities Within One Year 
($ millions) 

985 

10,528 

8,068 

19,581 

 15,317 

Total 

985 

10,528 

15,797 

27,310 

25,351 

$ 

$ 

$

$

$

October 31, 2020 

Demand deposits 

Notice deposits 

Deposits payable on a fixed date 

Total 

October 31, 2019 Total 

Table 19 - Total Deposit Maturities 
($ millions) 

$  

$  

$ 

Within 

1 Month 

1 to 3 

Months 

3 Months 

Cumulative 

to 1 Year 

Within 1 Year 

985 

$  

- 

$

- 

$

8,840 

717 

10,542 

8,398 

$  

$ 

336 

1,220 

1,556 

1,454 

$  

$ 

1,352 

6,131 

7,483 

5,465 

October 31, 2020 

Demand deposits 

Notice deposits 

Deposits payable on a fixed date 

Total 

October 31, 2019 Total 

 $  

$ 

Within  
1 Year 

 $  

985 

$ 

10,528 

8,068 

19,581 

15,317 

$ 

$ 

1 to 2  
Years 

- 

- 

3,366 

3,366 

5,013 

$

$ 

$ 

2 to 3 
 Years 

-  $

- 

2,584 

2,584  $ 

2,242  $ 

3 to 4  
Years 

- 

- 

1,071 

1,071 

1,793 

$

$ 

$ 

4 to 5  
Years 

More than 
 5 Years 

- 

- 

708 

708 

986 

$

$ 

$ 

- 

- 

- 

- 

- 

A breakdown of deposits by source is provided in Table 16. Target limits by source have been established as part of the overall liquidity policy and are monitored regularly 
to ensure an acceptable level of funding diversification is maintained. We continue to develop and implement strategies to compete for branch-raised deposits, and to 
strengthen this channel as the core source of funding. Additional sources of liquidity include deposits raised through broker channels, issuances of senior deposit notes, 
subordinated debentures and preferred shares, as well as securitization activity.   

A summary of the subordinated debentures outstanding is presented in the following table. 

Table 20 - Subordinated Debentures Outstanding 
($ thousands)  

Series F NVCC subordinated debentures 

Series G NVCC subordinated debentures 

Interest  

Rate(1) 

3.668% 

4.840% 

Maturity  
Date 

Reset 
Spread(1) 

Earliest Date 
Redeemable  by 
CWB at Par 

Par Value(2) 

June 11, 2029 

199 bp(3) 

June 11, 2024  $ 

 250,000  

June 29, 2030 

410.2 bp 

June 29, 2025 

125,000  

(1)  The interest rate will paid until the earliest date redeemable, after which the interest rate will reset quarterly at the reset spread basis points over the then three-month Bankers’ Acceptance rate.
(2)  The balance reported on the consolidated balance sheet as at October 31, 2020 includes unamortized financing costs related to the issuance of subordinated debentures of $2,357 (2019 - $1,506).
(3)  bp – basis point 

In addition to deposit liabilities and subordinated debentures, we have notional debt securities related to the securitization of loans, leases and mortgages to third parties. 
Further details can be found in Note 8 and 15 of the consolidated financial statements. 

 CWB Financial Group 2020 Annual Report    |    41 

CAPITAL MANAGEMENT 

Highlights of 2020 

• Strong Basel III CET1 regulatory capital ratio of 8.8% under the Standardized approach for calculating risk-weighted assets. 

•  Paid a cash dividend of $1.15 per share to common shareholders, up 6%.

• Very strong Basel III leverage ratio of 8.5%, compared to the regulatory minimum of 3.0%, where a higher ratio indicates lower leverage.

• Completed the issuance of $125 million Non-Viability Contingent Capital (NVCC) subordinated debentures. 

• Completed the issuance of $175 million NVCC Limited Recourse Capital Notes (LRCN), making us the first bank outside of the large Canadian banks to do so. 

• Redeemed all $250 million of outstanding non-NVCC subordinated debentures. 

• Prior to the OSFI-mandated suspension of share buyback programs on March 13, 2020, we repurchased and cancelled 179,176 common shares under the normal

course issuer bid (NCIB), which terminated on September 30, 2020. 

• Submitted our final application to OSFI in April 2020 for transition to AIRB and continued progression towards approval, which now includes a parallel run of our

tools and processes during 2021 to evaluate their operation through a period of economic stress. 

Subsequent Highlights 

• On December 3, 2020, the Board of Directors declared a cash dividend of $0.29 per common share, unchanged from the prior quarter and up 4% from the dividend 
declared in the same period last year. The Board also declared preferred share cash dividends of $0.2688125 per Series 5, $0.390625 per Series 7, and $0.375 per 
Series 9. 

We maintain a capital structure that both optimizes our cost of capital and supports ongoing profitable growth and strategic execution. We manage capital in accordance 
with policies and plans that are regularly reviewed and approved by the Board Risk Committee. Capital management takes into account forecasted capital needs with 
consideration of anticipated profitability, asset growth, market and economic conditions, regulatory changes, and common and preferred share dividends. The overriding 
goal is to remain well-capitalized in order to protect depositors, and provide capacity for internally generated growth and strategic opportunities that do not otherwise 
require accessing the capital markets, all while providing a satisfactory return for common shareholders. We have established target capital levels, which are informed by 
our ICAAP and stress tests, that are deemed prudent to effectively manage risks, including potential capital shocks from unexpected macroeconomic and/or CWB-specific 
events. 

Given the uncertainty of the economic outlook, we performed additional stress testing in fiscal 2020, using our AIRB and IFRS 9 models to simulate the impacts of a more 
severe  and  prolonged  period  of  challenging  economic  conditions  throughout  our  geographic  footprint. Considering  the  results  of  these  stress  tests  and  the  uncertain 
economic outlook, we remain confident in our ability to deliver positive earnings for shareholders while we maintain financial stability, our current dividend, and a strong 
capital position.  

During the year, we issued $125 million of NVCC subordinated debentures and redeemed $250 million of non-NVCC subordinated debentures. We also completed our 
inaugural $175 million NVCC LRCN issuance, making us the first bank outside of the large Canadian banks to do so. The LRCN have a preferential tax treatment for the issuer 
compared to other sources of Tier 1 capital, which lowers our overall cost of capital. Notes 15 and 16 of the consolidated financial statements provide details related to the 
conversion features of our NVCC capital instruments. 

Prior to the OSFI-mandated suspension of share buyback programs, we repurchased and cancelled 179,176 common shares on the open market at a weighted average price 
of $28.70 per common share under the NCIB, which terminated on September 30, 2020. During the year we invested 30 basis points of regulatory capital in the strategic 
acquisition of the businesses of T.E. Wealth and Leon Frazer & Associates to enhance our ability to provide a full suite of wealth management services with an extended 
geographic footprint and support our continued growth of strong client relationships across the country. 

We provide a share incentive plan to officers and employees who are in a position to materially impact the longer-term financial success of the organization, as measured 
by overall profitability, earnings growth, share price appreciation and dividends. Note 17 of the consolidated financial statements provides details related to the number of 
options outstanding, the weighted average exercise price and the amounts exercisable at year end.  

Holders of CWB common shares and all series of preferred shares are deemed eligible by the Board and offered the choice to direct cash dividends paid toward the purchase 
of common shares through a dividend reinvestment plan (DRIP). Further details regarding CWB’s DRIP are available at www.cwb.com/investor-relations.  

We complied with all internal and external capital requirements in 2020.  

AIRB TRANSITION PLAN 

Our AIRB transition project is comprised of several discrete phases, including: establishment of formalized project governance; creation of models including data collection, 
development and testing, deployment, operationalization and use test; model validation; and, submission of the final application to OSFI. We submitted our final application 
to OSFI in April 2020. Our application will now include a parallel run of our AIRB tools and processes to evaluate their operation through this period of economic volatility. 
The timeline for approval is extended, compared to our original expectation of the end of fiscal 2020. We expect to complete our parallel run in 2021, followed by finalization 
of OSFI’s review. 

We are actively using the majority of our AIRB tools to manage credit risk, including comprehensive stress testing, risk  quantification processes, ICAAP and ECL. These 
improved risk management capabilities better equip us to manage through economic downturns and allocate resources to target business segments that generate the most 
attractive risk-adjusted returns. Transition to the AIRB approach for regulatory capital purposes will put us on more equal footing with our competition and increase our 
addressable market. Approval of our application is expected to boost our capital ratios, as risk-weighted assets will be calculated using more risk-sensitive models, add risk 
sensitivity to our framework for capital management and improve risk-based pricing capabilities and economic capital estimations.  

42    |    CWB Financial Group 2020 Annual Report 

BASEL III CAPITAL ADEQUACY ACCORD 

OSFI requires Canadian financial institutions to manage and report regulatory capital in accordance with the Basel III capital management framework. We currently report 
regulatory capital ratios using the Standardized approach for calculating risk-weighted assets, which requires us to carry significantly more capital for certain credit exposures 
compared to requirements under the AIRB methodology. For this reason, regulatory capital ratios of banks that utilize the Standardized approach are not directly comparable 
with the large Canadian banks and other financial institutions that utilize the AIRB methodology. Our required minimum regulatory capital ratios, including a 250 basis point 
capital conservation buffer, are 7.0% common equity Tier 1 (CET1), 8.5% Tier 1 and 10.5% Total capital. 

REGULATORY RESPONSE TO COVID-19 

Beginning in March, OSFI introduced temporary measures to support the economy and maintain financial system resiliency in the face of the COVID-19 pandemic. Those 
most applicable to CWB include: 

• OSFI introduced transitional arrangements related to the capital treatment of performing loan allowances, resulting in a portion of the allowance that would otherwise 
be included in Tier 2 capital to be included in CET1 capital. Subject to a scaling factor, the after-tax increase in performing loan allowances between the current quarter 
end and January 31, 2020 will be included in CET1 capital. The scaling factor is 70% for fiscal 2020, 50% for fiscal 2021 and 25% for fiscal 2022. At October 31, 2020, this 
transitional arrangement resulted in a $21 million increase to CET1 and Tier 1 capital and an approximate 10 basis point increase in the CET1 and Tier 1 ratios. 

• For the leverage ratio, central bank reserves and sovereign-issued securities that qualify as High Quality Liquid Assets (HQLA) under the LAR guideline can be temporarily

excluded from the exposure measure until December 31, 2021. This change improved our leverage ratio by approximately 10 basis points at October 31, 2020. 

• OSFI encourages banks to use their leverage ratio buffers that are held above the authorized leverage ratio of the bank and will permit HQLA to fall below the 100% level

in the LAR guideline. These buffers are held in normal times to help ensure that an institution has additional flexibility in times of stress. 

• OSFI advised that it is acceptable for deposit-taking institutions, including those using the Standardized approach to credit risk, to utilize Pillar II capital buffers. In assessing
the appropriateness of capital management actions in the current environment, deposit-taking institutions must consider appropriate capital conservation actions, capital 
restoration plans, and stress testing information, while ensuring that prudent actions to protect depositors and other creditors are undertaken. 

• The Basel Committee on Banking Supervision (BCBS) finalized Basel III reforms in fiscal 2017, mainly intended to reduce the variability in capital levels and to address a 
number of weaknesses in the existing capital framework. During the year, the BCSB delayed the implementation of Basel III reforms to January 2023, from the original 
effective  date  of  January  2022.  In  line  with  this  extension,  OSFI’s  domestic  implementation  date  for  the  Basel  III  reforms  is  now  also  scheduled  for  January  2023. 
Consultation on the domestic implementation of Basel III reforms, and Pillar III disclosures, will re-commence in fiscal 2021. 

• During fiscal 2019, OSFI released a discussion paper titled Advancing Proportionality: Tailoring Capital and Liquidity Requirements for Small and Medium-Sized Deposit 
Taking Institutions and completed an initial public consultation process on the discussion paper. OSFI released a second document in January 2020 to provide stakeholders 
with an overview of initial feedback received along with updated proposals. The second consultation process was delayed and the implementation deferred to January 
2023. The consultation process will re-commence in fiscal 2021. 

• OSFI mandated that federally-regulated financial institutions halt dividend increases and suspend the use of share buyback programs until further notice to support the 

economy and maintenance of strong capital positions. 

• Following a temporary delay in fiscal 2020, OSFI has also restarted the exploration of the implications of the Expected Credit Loss Accounting Framework and its interaction

with regulatory capital. 

• The implementation of the new benchmark rate announced by the Department of Finance Canada to determine whether borrowers qualify for insured mortgages and

OSFI’s related consultation process to consider using the same methodology for uninsured mortgages have been suspended until further notice. 

REGULATORY CAPITAL AND CAPITAL ADEQUACY RATIOS 

With strong capital ratios of 8.8% CET1, 10.9% Tier 1 and 12.6% Total capital, we are well-positioned to create value for shareholders and support our clients. Our Basel III 
leverage ratio of 8.5% was very strong compared to the regulatory minimum of 3.0%, where a higher ratio indicates lower leverage.  

Table 21 - Capital Structure and Regulatory Ratios at Year End 
($ thousands) 

Regulatory Capital, Net of Deductions 

Common equity Tier 1 

Tier 1 

Total 

Capital Ratios 

  Common equity Tier 1 

Tier 1 

Total 

Leverage Ratio 

(1)  bp – basis point

2020 

2019 

$  

2,371,753 

 $  

2,302,551  

 $  

2,936,845 

3,418,997 

 2,692,714  

 3,232,807  

Change from 
2019 

69,202 

244,131 

186,190 

8.8  % 

 9.1   % 

(30) bp(1) 

10.9 

12.6 

8.5 

 10.7  

 12.8  

 8.3  

20 

(20) 

20 

 CWB Financial Group 2020 Annual Report    |    43 

Our CET1 capital ratio remains strong at 8.8%. The 30 basis point reduction from last year primarily reflected earnings net of dividends more than offset by the combined 
impact of strong risk-weighted asset growth, the wealth acquisition and the IFRS 16 transitional adjustment to opening retained earnings. 

The Tier 1 capital ratio increased 20 basis points, primarily due to the benefit of the $175 million LRCN issuance, which qualifies as a Tier 1 capital, partially offset by the 
items noted above. 

The Total capital ratio decreased 20 basis points primarily due to items noted above and the redemption of $250 million Non-NVCC subordinated debentures, which largely 
offset the positive impacts of two regulatory capital issuances this year.  

Table 22 - Regulatory Capital 
($ thousands) 

Common Equity Tier 1 Capital Instruments and Reserves 

Directly issued qualifying common share capital plus related share-based payment reserve 
Retained earnings 
Accumulated other comprehensive income and other reserves(1) 

Common equity Tier 1 capital before regulatory adjustments 
Regulatory adjustments to Common equity Tier 1(2) 

Common equity Tier 1 capital 

Additional Tier 1 Capital Instruments 

Directly issued capital instruments qualifying as Additional Tier 1 instruments 
Additional Tier 1 instruments issued by subsidiaries and held by third parties 

Additional Tier 1 capital 

Tier 1 capital 

Tier 2 Capital Instruments and Allowances 

Directly issued capital instruments 
Directly issued capital instruments subject to phase out from Tier 2(3) 
General allowance for credit losses(4) 
Tier 2 instruments issued by subsidiaries and held by third parties 

Tier 2 capital before regulatory adjustments 

Total capital 

$ 

2020 

2019 

 $  

756,595 
1,907,739 
6,198 

2,670,532 
(298,779) 

2,371,753 

565,000 
92 

565,092 

756,279  
1,785,273 
  (8,600) 

 2,532,952  
 (230,401) 

 2,302,551  

 390,000  
 163  

 390,163  

2,936,845 

 2,692,714  

372,643 
- 
109,487 
22 

482,152 

248,494 
202,500 
 89,061 
 38  

 540,093  

$ 

3,418,997 

 $  

3,232,807  

(1)  Excludes accumulated other comprehensive income related to derivatives designated as cash flow hedges.
(2)  CET1 deductions include goodwill and intangible assets, non-significant investments in financial institutions above a specific percentage of CET1 capital and transitional arrangements related to the capital treatment of the performing 

loan allowance, net of related tax. 

(3)  At October 31, 2019, $48 million was excluded from Total regulatory capital related to the Basel III transitional adjustments on non-NVCC subordinated debentures. With the redemption of $250 million of non-NVCC subordinated 

debentures during fiscal 2020, all outstanding capital instruments now qualify for full inclusion in regulatory capital. 
In fiscal 2020, excludes the portion of the performing loan allowance that is included in CET1 capital under transitional arrangements. 

(4) 

Cash, 
Securities  
and Resale 
Agreements 

Loans 

Other 
Items 

 $  

213,519 
2,252,636 
463,739 
160,064 

 $   19,009,102 
3,469 
1,367 
6,176,216 

 $  

 $  

- 
- 
- 
- 

- 
- 
1,993 
- 
- 
- 
- 
- 

175,449 
3,148,316 
- 
469,969 
-
168,929 
-
227,411 

 $  

 $  

3,091,951 

 $   29,380,228 

2,457,173  

 $   27,650,041  

 $  

 $  

- 
- 
- 
- 
122,919 
- 
7,661 
758,058 

888,638 

673,811  

$ 

Total 

19,222,621 
2,256,105 
465,106 
6,336,280 

175,449 
3,148,316 
1,993 
469,969 
122,919 
168,929 
7,661 
985,469 

Risk- 
Weighted 
Assets 

19,005,971 
24,659 
84,097 
1,770,282 

119,209 
2,400,718 
1,993 
466,870 
1,536,482 
1,046,975 
2,718 
583,708 

 $  

 $  

33,360,817 

$ 

27,043,682 

30,781,025   $ 

25,202,293  

Table 23 - Risk-Weighted Assets 
($ thousands) 

Corporate 
Sovereign 
Bank 
Retail residential mortgages 
Other retail 

Excluding small business entities 
Small business entities 

Equity 
Undrawn commitments 
Operational risk 
Securitization risk 
Derivative exposures 
Other  

As at October 31, 2020 

As at October 31, 2019 

44    |    CWB Financial Group 2020 Annual Report 

Table 24 - Risk-Weighting Category  
($ thousands) 

Corporate 
Sovereign 
Bank 
Retail residential mortgages 
Other retail 

Excluding small  
  business entities 
Small business entities 

Equity 
Undrawn commitments 
Operational risk 
Securitization risk 
Derivative exposures 
Other  

0% 

20% 

35% 

$ 

107,590  $ 

2,149,440 
50,085 
1,418,186 

219,964  $ 
95,577 
413,654 
- 

-  $
- 
- 
4,817,528 

50% 

-  $

11,088 
-
- 

75% 

100% 

-  $  18,761,243  $
- 
- 
71,000 

-
1,367 
26,905 

150% and 
greater 

Balance 

Weighted 

133,824  $  19,222,621  $  19,005,971 
24,659 
84,097 
1,770,282 

2,256,105 
465,106 
6,336,280 

- 
- 
2,661 

16,357 
16,201 
- 
- 
- 
- 
- 
463,414 

303 
1,257 
- 
- 
- 
- 
7,558 
5 

- 
- 
- 
- 
- 
- 
- 
- 

- 
- 
- 
- 
- 
- 
- 
- 

158,714 
3,014,392 
- 
13,600 
- 
- 
7 
51,711 

- 
70,052 
1,993 
455,767 
- 
- 
- 
420,617 

75 
46,414 
- 
602 
122,919 
168,929 
96 
49,722 

175,449 
3,148,316 
1,993 
469,969 
122,919 
168,929 
7,661 
985,469 

119,209 
2,400,718 
1,993 
466,870 
1,536,482 
1,046,975 
2,718 
583,708 

As at October 31, 2020 

$  4,221,273  $ 

738,318  $  4,817,528  $ 

11,088  $  3,309,424  $  19,737,944  $ 

525,242  $  33,360,817  $  27,043,682 

As at October 31, 2019 

$  3,336,381  $ 

538,458  $  4,641,167  $ 

10,065  $  3,438,953  $  18,407,366  $ 

408,635  $  30,781,025  $  25,202,293 

FINANCIAL INSTRUMENTS AND OTHER INSTRUMENTS 

Financial assets include cash resources, securities, securities purchased under resale agreements, loans, derivative financial instruments and certain other assets. Financial 
liabilities include deposits, securities sold under repurchase agreements, derivative financial instruments, debt and certain other liabilities. 

The use of financial instruments exposes CWB to credit, liquidity and market risk. A discussion of how these are managed can be found in the Risk Management section of 
this MD&A.  

Further information on how the fair value of financial instruments is determined is included in the Financial Instruments Measured at Fair Value discussion in the Accounting 
Policies and Estimates section of this MD&A. 

Income and expenses are classified as to source, either securities or loans for income, and deposits or debt for expense. Gains (losses) on the sale of securities and fair value 
changes in certain derivatives are classified to non-interest income. Contingent consideration fair value changes are classified as acquisition-related fair value changes in the 
consolidated statements of income. 

DERIVATIVE FINANCIAL INSTRUMENTS 

More detailed information on the nature of derivative financial instruments is shown in Note 11 to the consolidated financial statements. The notional amounts of derivative 
financial instruments are not reflected on the consolidated balance sheets. 

Table 25 - Derivative Financial Instruments 
($ thousands) 

Notional Amounts 

Interest rate swaps designated as cash flow hedges(1) 
Interest rate swaps designated as fair value hedges(2) 
Foreign exchange contracts not designated as accounting hedges(3) 
Equity swaps designated as cash flow hedges(4) 
Equity swaps not designated as accounting hedges(5) 
Bond forwards designated as cash flow hedges 

Total 

2020 

2019 

 $  

 $  

4,458,000 
335,825 
120,840 
20,470 
6,184 
- 

6,828,000 
39,746 
270,913 
19,268 
5,319 
20,000 

 $  

4,941,319 

 $  

7,183,246 

(1)  CWB receives interest at a fixed contractual rate and pays interest on the one-month (30-day) Canadian Bankers’ Acceptance rate. Interest rate swaps designated as accounting cash flow hedges outstanding at October 31, 2020

mature between November 2020 and January 2025. 
Interest rate swaps designated as accounting fair value hedges outstanding at October 31, 2020 mature between June 2022 and December 2024.

(2) 
(3)  Foreign exchange contracts outstanding at October 31, 2020 mature between November 2020 and February 2021.
(4)  Equity swaps designated as accounting hedges outstanding at October 31, 2020 mature between June 2021 and June 2023.
(5)  Equity swaps not designated as accounting hedges outstanding at October 31, 2020 mature in June 2021.

The active use of interest rate contracts remains an integral component to manage the interest rate gap position. Derivative financial instruments are entered into only for 
CWB’s own account. We do not act as an intermediary in derivatives markets. Transactions are entered into on the basis of industry standard contracts with approved 
counterparties subject to periodic and at least annual review, including an assessment of the credit worthiness of the counterparty. As part of our structural Market Risk 
Policy the use of derivative financial instruments are approved, reviewed and monitored on a regular basis by ALCo, and are reviewed and approved by the Board Risk 
Committee no less than annually.  

 CWB Financial Group 2020 Annual Report    |    45 

OFF-BALANCE SHEET 

Off-balance sheet items include assets under management, advisement and administration.  

Table 26 - Off-balance sheet items 
($ thousands) 

Wealth management  

  Assets under management 

   Assets under advisement and administration 

Assets under administration - other(1) 

2020 

2019 

$ 

6,229,674  $ 

2,099,569 

2,224,839 

361,900 

11,081,581 

8,936,845 

(1) Comprised of trust assets under administration, third-party leases under administration and loans under service agreements. 

Wealth management assets under management, advisement and administration, including the wealth acquisition, were $8.5 billion at year end (2019 – $2.5 billion). The 
wealth acquisition contributed $5.8 billion to assets under management and administration at the June 1, 2020 acquisition date. 

Other assets under administration totaled $11.1 billion at October 31, 2020 (2019 – $8.9 billion). The increase from last year reflected CWB Trust Services growth. 

Other off-balance sheet items are comprised of standard industry credit instruments (guarantees, standby letters of credit and commitments to extend credit). We do not 
utilize, nor do we have exposure to, collateralized debt obligations or credit default swaps. For additional information regarding other off-balance sheet items refer to Note 
19 of the consolidated financial statements. 

SUMMARY OF QUARTERLY RESULTS AND FOURTH QUARTER 

QUARTERLY RESULTS 

The financial results for each of the last eight quarters are summarized in Table 27. In general, our performance reflects a consistent growth trend, although the second 
quarter contains three fewer revenue-earning days and two fewer days during leap years, such as 2020. Among other things, quarterly results can also fluctuate from the 
recognition of periodic income tax items. The financial results beginning in the second quarter of 2020 were adversely impacted primarily by the emergence of COVID-19 
and related market disruption. For further details, see the Impact of COVID-19 and our Response section of this MD&A.  

Detailed MD&A along with unaudited interim consolidated financial statements for each quarter, except for the fourth quarters, are available for review on SEDAR at 
www.sedar.com  and  on  our  website  at  www.cwb.com.  Copies  of  the  quarterly  reports  to  shareholders  can  also  be  obtained,  free  of  charge,  by  contacting 
InvestorRelations@cwbank.com.  

Table 27 - Quarterly Financial Highlights(1) 
($ thousands, except per share amounts) 

Results from Operations 

Net interest income 

Non-interest income 

Total revenue 

Pre-tax, pre-provision income 

Common shareholders' net income 

Earnings per share 

Basic 

Diluted 

Adjusted 

2020 

2019 

Q4 

Q3 

Q2 

Q1 

Q4 

Q3 

Q2 

Q1 

$  206,640 

$  200,773 

$  190,988 

$  201,010 

$  201,439 

$  199,746 

$  191,057 

$  193,342 

29,935 

236,575 

116,267 

63,380 

0.73 

0.73 

0.75 

25,711 

226,484 

119,949 

62,252 

0.71 

0.71 

0.74 

23,376 

214,364 

113,314 

51,381 

0.59 

0.59 

0.60 

18,962 

219,972 

119,788 

71,943 

0.82 

0.82 

0.83 

19,414 

220,853 

114,390 

67,512 

0.77 

0.77 

0.78 

18,738 

218,484 

116,975 

70,964 

0.81 

0.81 

0.82 

18,771 

209,828 

111,692 

61,965 

0.71 

0.71 

0.74 

19,097 

212,439 

118,073 

66,499 

0.75 

0.75 

0.80 

Return on common shareholders' equity 

9.2  % 

9.1  % 

7.9  % 

11.2  % 

10.6  % 

11.3  % 

10.5  % 

11.1  % 

Adjusted return on common  

  shareholders' equity 

Return on assets 

Net interest margin 

Efficiency ratio(2) 

Operating leverage(3) 

Provision for credit losses on total loans  
    as a percentage of average loans(4) 

Provision for credit losses on impaired loans 

as a percentage of average loans(4) 

9.5 

0.75 

2.45 

50.9 

(5.9) 

0.26 

0.10 

9.4 

0.75 

2.40 

47.0 

(1.3) 

0.33 

0.22 

8.0 

0.65 

2.40 

47.1 

(0.8) 

0.49 

0.22 

11.3 

0.91 

2.54 

45.5 

(2.6) 

0.18 

0.15 

10.7 

0.86 

2.55 

48.2 

(3.4) 

0.19 

0.18 

11.4 

0.92 

2.60 

46.5 

(1.1) 

0.19 

0.22 

11.0 

0.85 

2.63 

46.8 

(3.1) 

0.23 

0.22 

11.9 

0.90 

2.61 

44.4 

0.4 

0.24 

0.22 

(1)
(2)
(3)
(4)

See page 20 for a discussion of non-IFRS measures.
Excluding the impact of the wealth acquisition, our efficiency ratio would have been 49.2% and 45.7% and for the fourth and third quarter of fiscal 2020, respectively.
Excluding the impact of the wealth acquisition, our operating leverage ratio would have been negative 2.2% and positive 1.7% for the fourth and third quarter of fiscal 2020, respectively.
Includes provisions for credit losses on loans, committed but undrawn credit exposures and letters of credit.

46    |    CWB Financial Group 2020 Annual Report 

FOURTH QUARTER OF 2020 

Q4 2020 VS. Q4 2019 

Common shareholders’ net income of $63 million and diluted earnings per common share of $0.73 each declined 6% and 5%, respectively. Adjusted common shareholders’ 
net income of $65 million and adjusted earnings per common share of $0.75 each declined 4%. Pre-tax, pre-provision income of $116 million was up 2%. Total revenue of 
$237  million  grew  7%,  due  to  a  54%  increase  in  non-interest  income  combined  with  a  3%  increase  in  net  interest  income.  Higher  non-interest  income  reflected  the 
contribution of the wealth acquisition and net gains on securities as a result of re-balancing of our cash and securities portfolio in light of market volatility. Net interest 
income increased as the benefit of 6% loan growth was partially offset by a 10 basis point reduction in net interest margin. The 26 basis point provision for credit losses on 
total loans as a percentage of average loans was seven basis points higher due to an increase in the estimated performing loan allowance related to an adverse shift in 
forward-looking economic conditions partially offset by a decline in the provision for credit losses on impaired loans, which is determined on a case-by-case basis for each 
account. Non-interest expenses increased 14% as the impact of the wealth acquisition, costs incurred related to organizational redesign initiatives, and continued investment 
in our teams and technology to support overall business growth were partially offset by reduced spending on certain expenses in light of the current operating environment. 
Excluding the wealth acquisition and $4 million of non-recurring costs related to organizational redesign initiatives, non-interest expense growth was 2%.  

Q4 2020 VS. Q3 2020 

Common shareholders’ net income and diluted earnings per common share each increased 2% and 3%, respectively. Adjusted common shareholders’ net income and 
adjusted earnings per common share each increased 1%. Pre-tax, pre-provision income was down 3%. Total revenue increased 4%, due to 3% higher net interest income, 
combined with a 16% increase in non-interest income related to the full quarter contribution of the wealth acquisition and higher credit-related fees, partially offset by 
lower net gains on securities. Net interest income benefited from a five basis point improvement in net interest margin and 2% loan growth during the fourth quarter. Our 
provision for credit losses on total loans as a percentage of average loans of 26 basis points was seven basis points below last quarter as a lower provision on impaired loans 
was partially offset by an increase in the provision on performing loans primarily due to the continued evolution of the impact of the COVID-19 pandemic. Non-interest 
expenses increased 12%. Excluding the wealth acquisition and non-recurring costs related to organizational redesign initiatives, non-interest expenses were up 7% primarily 
due to the customary seasonal increase in certain costs combined with continued investment in technology to support overall business growth.    

ADJUSTED ROE AND ROA 

Compared to  last year,  the  fourth  quarter  ROE  of  9.2% was 140  basis  points  lower  and  adjusted  ROE  of  9.5%,  which  removes  the  impact  of  one-time  acquisition  and 
integration costs as well as amortization of acquisition-related intangible assets, fell 120 basis points due to higher average common shareholders’ equity combined with 
lower earnings. Fourth quarter ROE and adjusted ROE were consistent with last quarter.  

The fourth quarter ROA of 0.75% was 11 basis points below last year, due to higher average assets and lower earnings, and consistent with last quarter.  

EFFICIENCY RATIO 

The fourth quarter efficiency ratio of 50.9%, which measures adjusted non-interest expenses divided by total revenue, compared to 48.2% in the same period last year and 
47.0% in the previous quarter. Excluding the impact of the wealth acquisition, the fourth quarter efficiency ratio was 49.2% and 45.7% in the previous quarter. Compared 
to last year and last quarter, revenue growth was outpaced by growth of non-interest expenses, mainly reflecting continued investment in strategic execution.  

ACCOUNTING POLICIES AND ESTIMATES 

CRITICAL ACCOUNTING ESTIMATES 

CWB’s significant accounting policies are outlined in Note 1 of the consolidated financial statements with related financial note disclosures by major caption. The policies 
discussed below are considered particularly important, as they require management to make significant estimates or judgments, some of which may relate to matters that 
are inherently uncertain. 

ALLOWANCE FOR CREDIT LOSSES 

An allowance for credit losses is maintained to absorb ECL for both performing assets and impaired assets based on management’s estimate at the balance sheet date and 
forward-looking information. Under IFRS 9, the allowance for credit losses related to performing and impaired assets is estimated using an ECL approach that represents 
the discounted probability-weighted estimate of cash shortfalls expected to result from defaults over the relevant time horizon. To do this, the ECL approach incorporates 
a number of underlying assumptions which involve a high degree of management judgment and can have a significant impact on financial results. Significant key drivers 
impacting the estimation of ECL, which are interrelated, include:  

• changes in internal risk ratings attributable to a borrower or instrument reflecting changes in credit quality; 

• thresholds used to determine when a borrower has experienced a significant increase in credit risk; and, 

• changes in forward-looking information, specifically related to variables to which the ECL models are calibrated. 

The inputs and models used to estimate ECL may not always capture all emerging market conditions and as such, qualitative adjustments based on expert credit judgments 
that consider reasonable and supportable information may be incorporated. These expert credit judgments account for the variability in the results provided by the models 
and consider the impact of both tail-risk events and the lagging impacts of typical credit cycles. These expert credit judgments also allow us to incorporate the estimated 
impact of current unprecedented levels of government stimulus and support, which cannot be modelled historically as they have not occurred in the past. Changes in 
circumstances may cause future assessments of credit risk to be significantly different than current assessments and may require an increase or decrease in the allowance 
for credit losses. Establishing a range for the allowance for credit losses is difficult due to the number of uncertainties involved. At October 31, 2020, our total allowance for 
credit  losses  was  $164  million  (2019  – $115  million),  which  includes  an  estimated  allowance  related  to  performing assets  of  $130  million  (2019  –  $89  million)  and  an 
allowance for credit losses related to impaired assets of $34 million (2019 – $26 million). Additional information on the process and methodology for determining the 
allowance for credit losses can be found in the discussions of Credit Quality section of this MD&A and in Note 7 of the consolidated financial statements. 

 CWB Financial Group 2020 Annual Report    |    47 

FINANCIAL INSTRUMENTS MEASURED AT FAIR VALUE 

Cash resources, securities, and derivative financial instruments are reported on the consolidated balance sheets at fair value. 

We categorize our fair value measurements of financial instruments according to a three-level hierarchy. Level 1 fair value measurements reflect unadjusted quoted prices 
in active markets for identical assets and liabilities that can be accessed at the measurement date. Level 2 fair value measurements were estimated using observable inputs, 
including quoted market prices for similar assets or liabilities in active markets, quoted prices for identical or similar assets or liabilities in inactive markets, and model inputs 
that are either observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3 fair value measurements were 
determined using one or more inputs that are unobservable and significant to the fair value of the asset or liability. Unobservable inputs are used to measure fair value to 
the extent that observable inputs are not available at the measurement date.  

The following table summarizes the significant financial assets and liabilities recorded on the consolidated balance sheets at fair value. Notes 2, 4, 5, 6, 7, 11, 13, 15, 24 and 
26 of the consolidated financial statements provide additional information regarding these financial instruments.  

Table 28 - Valuation of Financial Instruments 
($ thousands) 

As at October 31, 2020 

Financial Assets 

Cash resources 
Securities 
Securities purchased under resale agreements 
Loans 
Derivatives 

Total Financial Assets 

Financial Liabilities 

Deposits 
Securities sold under repurchase agreements 
Debt 
Derivatives 

Total Financial Liabilities 

As at October 31, 2019 

Financial Assets 

Cash resources 
Securities 
Securities purchased under resale agreements 
Loans 
Derivatives 

Total Financial Assets 

Financial Liabilities 

Deposits 
Securities sold under repurchase agreements 
Debt 
Derivatives 

Total Financial Liabilities 

Fair Value 

Level 1 

Level 2 

Level 3 

Valuation Technique 

 $  

$ 

368,319 
2,664,618 
50,084 
30,541,660 
96,615 

 $  

134,385 
561,868 
 - 
 - 
 - 

233,934 
2,102,750 
50,084 
-
96,615 

 $  

-  
 -  
 -  
30,541,660  
 -  

$  33,721,296 

 $  

696,253 

 $  

2,483,383 

 $   30,541,660 

$ 

$  27,738,072 
65,198 
2,483,015 
6,285 

$  30,292,570 

$ 

- 
- 
- 
- 

- 

$ 

$

27,738,072 
65,198 
2,483,015 
6,285 

$ 

30,292,570 

$

Valuation Technique 

- 
- 
- 
- 

- 

Fair Value 

Level 1 

Level 2 

Level 3 

 $  

$ 

415,842 
2,019,207 
40,366 
28,478,436 
47,815 

 $  

139,876 
141,070 
 - 
 - 
 - 

275,966 
1,878,137 
40,366 
-
47,815 

 $  

-  
 -  
 -  
28,478,436  
 -  

$  31,001,666 

 $  

280,946 

 $  

2,242,284 

 $   28,478,436 

$ 

$  25,544,270 
29,965 
2,444,034 
14,016 

$  28,032,285 

$ 

- 
- 
- 
- 

- 

$ 

$

25,544,270 
29,965 
2,444,034 
14,016 

$ 

28,032,285 

$

- 
- 
- 
- 

- 

CHANGES IN ACCOUNTING POLICIES AND FINANCIAL STATEMENT PRESENTATION 

IFRS 16 LEASES 

CWB adopted IFRS 16, which replaces IAS 17, for the fiscal year beginning November 1, 2019. As permitted by IFRS 16, we have not restated prior period comparative figures 
and have recognized an adjustment to opening retained earnings to reflect the application of the new requirements at the adoption date. The recognition of right-of-use 
assets within property and equipment and lease liabilities within other liabilities was the most significant change as a result of adopting IFRS 16. Under IFRS 16, interest 
expense on lease liabilities is recorded using the effective interest rate method and presented within interest expense in the consolidated statements of income over the 
remaining lease term. Prior to the adoption of IFRS 16, our leases were classified as operating leases and were not capitalized. Total costs, including free rent periods and 
step rent increases, were expensed on a straight-line basis over the lease term within premises and equipment in the consolidated statements of income. For further details, 
refer to Notes 1 and 9 of the consolidated financial statements. 

48    |    CWB Financial Group 2020 Annual Report 

FUTURE CHANGES IN ACCOUNTING POLICIES 

A number of standards and amendments have been issued by the International Accounting Standards Board (IASB), and the following changes may have an impact on our 
future financial statements.  

INTEREST RATE BENCHMARK REFORM 

In September 2019, the IASB issued Phase 1 amendments to hedge accounting requirements in IFRS 9, IAS 39 and IFRS 7 Financial Instruments: Disclosures which address 
the possible effects of uncertainties created by Inter-bank Offered Rate (IBOR) reform. The amendments are effective for CWB’s fiscal year beginning November 1, 2020 
with early adoption permitted. We have not early adopted the revised standards and determined there will be no significant impact upon adoption. 

In August 2020, the IASB finalized its Phase 2 response to the ongoing IBOR and other interest rate benchmark reform by issuing a package of amendments to IFRS standards 
which focus on accounting and disclosure matters that will arise once an existing benchmark is replaced with an alternative benchmark rate. The amendments provide 
practical expedients if contract modifications result directly from IBOR reform and occur on an economic equivalent basis. In these cases, changes may be accounted for by 
updating the effective interest rate. Further, existing hedging relationships are not required to be discontinued if changes in hedge documentation are required solely by 
IBOR reform. The amendments are effective for CWB’s fiscal year beginning November 1, 2021 with early adoption permitted. We are in the process of assessing the impact 
of these amendments.   

CONCEPTUAL FRAMEWORK FOR FINANCIAL REPORTING 

In March 2018, the IASB issued a revised version of the Conceptual Framework for Financial Reporting which assists the IASB in developing IFRS standards and serves as an 
accounting policy guide when no IFRS standard applies. The amendments provide revised definitions and recognition criteria for assets and liabilities, and guidance on 
different measurement bases. The IASB also issued amendments to IFRS standards to refer to the revised framework. The revisions are effective for CWB’s fiscal year 
beginning November 1, 2020. We have assessed the revised framework and determined there will be no significant impact upon adoption. 

RISK MANAGEMENT 

The shaded areas of this section represent a discussion of risk management policies and procedures relating to credit, market and liquidity risks as required under 
IFRS, which permits these specific disclosures to be included in the MD&A. The shaded areas presented on pages 49 to 61 form an integral part of the consolidated 
financial statements for the year ended October 31, 2020. 

The emergence of COVID-19 and the potential for prolonged adverse general business and economic conditions combined with a very low interest rate environment 
has elevated certain risk factors that may impact our financial results. Significant risk impacts arising from ongoing market disruption are further described in the 
Impact of COVID-19 and our Response section of this MD&A, which also forms an integral part of the consolidated financial statements for the year ended October 
31, 2020. 

OUR APPROACH TO RISK MANAGEMENT  

We  maintain  an  integrated  and  disciplined  approach  to  risk  management.  Effective  risk  management supports  the  creation  of  long-term  shareholder  value  by 
providing a framework to optimize capital management and risk-adjusted capital returns. Our risk management framework, which is developed and maintained by 
our Enterprise Risk Management (ERM) group, encompasses risk culture, risk governance, risk appetite, risk policies, and risk management processes. The framework 
also provides independent review and oversight across the enterprise on risk-related issues. 

Our risk management framework guides us in prudent and measured risk-taking aligned with our strategic objectives, which include an effective balance of risk and 
reward. To achieve our vision to be the best full-service bank for business owners in Canada requires continuous consideration, understanding and responsible 
management of all key risks at both the strategic and operational levels. This requires that each team member make common-sense business decisions by assessing 
risk and reward trade-offs considering our strategic objectives and risk appetite, along with regulatory and legal requirements. We consciously accept risks to create 
long-term value for stakeholders and support the responsible and efficient delivery of products and services to valued clients, provided those risks: 

• are aligned with our strategic objectives;

• are thoroughly understood, measured and managed within the confines of well-communicated risk tolerances, including the highest ethical standards; and,

• serve the interests of stakeholders, including our clients, investors, people, creditors, regulators and communities. 

 CWB Financial Group 2020 Annual Report    |    49 

Highlights of 2020 

During fiscal 2020, we prudently managed the evolving risks associated with market disruption following the emergence of COVID-19 within our existing framework 
and maintained strong capital and liquidity positions. We also implemented further enhancements to CWB’s Risk Management Framework as part of the ongoing 
maturation of our risk management processes. Key initiatives included: 

• Made significant progress on our multi-year project in support of our transition to the AIRB approach for capital and risk management and submitted our final 
application to OSFI in April 2020. We actively used the majority of our AIRB tools to manage credit risk, including risk quantification processes, completion of our 
Internal Capital Adequacy Assessment Process (ICAAP) and to assist in estimating ECL to help us prudently manage through the current period of economic
volatility; 

• Given  the  uncertainty  of  the  current  economic  outlook,  we  leveraged  our  AIRB  and  IFRS  9  models  to  perform  enhanced  stress  tests  covering  a  variety  of 

macroeconomic scenarios to support our assessment of the adequacy of our capital and resiliency of our earnings; 

• Continued to enhance risk analytics, economic forecasting, and portfolio and systematic risk management capabilities;

• Expanded our Special Asset Management Unit, a specialized team that proactively works with clients experiencing financial difficulty, in anticipation of an elevated 

level of impaired loans emerging as a result of the challenging economic conditions; 

• Further  matured  our  three  lines  of  defence,  including  progress  on  the  implementation  of  an  advanced  operational  risk  management  framework,  continued

development of our data governance framework and introduction of risk management frameworks related to third party risk, anti-bribery and corruption; 

• Continued to enhance our cyber security risk management program and controls and worked diligently to ensure that all of our team members have uninterrupted 

access to required technology and infrastructure through our secure platforms while working remotely; 

• Facilitated our inaugural, confidential, enterprise-wide Risk Culture survey; and, 

• Commenced a process with senior management and directors to explore the potential impact on our business of climate change risk.

Outlook for Risk Management 

We will continue to support enhanced risk management capabilities through further development of ERM and risk appetite frameworks, and related risk policies. 
Key risk management priorities for 2021 include:  

• Completion of a parallel run of our AIRB tools and processes to evaluate their operation through this period of economic volatility in support of OSFI’s final review

of our application; 

• Utilization of our AIRB tools, including economic capital analysis, to establish lending portfolio limits to achieve further portfolio diversification with an enhanced 

view of risk; and, 

• Continued progress on our multi-year project in support of the implementation of an enhanced cyber-security risk management program. 

RISK MANAGEMENT OVERVIEW 

We design risk management processes to complement CWB’s overall size, level of complexity, risk profile and philosophy regarding risk. Our risk management philosophy 
emphasizes risk measurement, sound controls, effective governance, transparency and accountability. Selective choice and management of acceptable risks remains integral 
to our ability to grow profitably in both favourable and adverse market conditions. A strong risk culture continues to be a cornerstone of our approach to risk management. 

As  with  all  financial  institutions,  we  are  in  the  business  of  managing  risk  and  are  therefore  exposed  to  various  risk  factors  that  could  adversely  affect  our  operating 
environment, financial condition and financial performance. We believe the following factors help to mitigate our overall risk profile: 

• Secured lending portfolio, with no significant exposure to economically sensitive, unsecured retail lending portfolios; 

• Low average duration of lending portfolios; 

• Disciplined underwriting with demonstrated strength through multiple credit cycles; 

• No trading book; 

• Relatively small number of clients, which facilitates more in-depth knowledge of our clients and their businesses; and, 

• Very low balance sheet leverage. 

We have demonstrated our ability to effectively manage risks, including through periods of financial uncertainty, with conservative management practices based on a strong 
risk culture and a disciplined risk management approach; however, not all risks are within our direct control. A description of key internal and external risk factors we 
consider is included in this risk management discussion. We actively evaluate existing and potential risks to develop, implement and continually enhance appropriate risk 
mitigation strategies. 

50    |    CWB Financial Group 2020 Annual Report 

RISK MANAGEMENT PRINCIPLES  

Our risk management principles are based on the premise that we are in the business of accepting risks for appropriate return. We do not seek to eliminate financial risk, 
but seek to manage risk appropriately and optimize risk-adjusted returns on capital. In conducting our business activities, we will take financial risks that are aligned with 
our strategic objectives in a manner expected to create sustainable, long-term value for shareholders and other stakeholders. Our risk management principles are therefore 
aligned with our strategic objectives, and embedded within our management practices.  

The following principles guide the management of risks across all of our operations: 

• Ongoing commitment to a three lines of defence risk governance framework with independent oversight and effective challenge from the second line, and an independent

and effective Internal Audit function comprising the third line; 

• A commitment to utilize AIRB capabilities for management of systematic risk, capital and risk return optimization, stress testing and balance sheet optimization;

• An effective balance of risk  and reward through alignment of business strategy with risk  appetite, diversifying risk, pricing appropriately for risk, and mitigating risk 

through sound preventative and detection controls; 

• An enterprise-wide view of risk and the acceptance of risks required to build the business with continuous consideration for how those risks may affect CWB’s reputation; 

• A risk culture in which every employee is accountable to understand and manage the risks inherent in their day-to-day activities, including identification of risk exposures, 

with communication and escalation of risk-based concerns; 

• Use of common sense, sound judgment and fulsome risk-based discussions; and,

• Recognition that “knowing your client” reduces risks by ensuring the services provided are suitable for, and understood by, our clients. 

The mandate of our ERM function is to provide independent oversight of risk-taking decisions, independent assessment of risk and effective challenge to the business. ERM 
establishes the enterprise-wide risk management framework to identify, measure, aggregate and report all material risks managed by the first line within our three lines of 
defence framework. This includes oversight of risk governance policies, establishment of risk appetites and key risk metrics, and development of risk infrastructure, including 
all risk management processes and practices. Independent of the business, ERM measures and reports risk exposures against risk appetite limits for all risk types.  

RISK MANAGEMENT FRAMEWORK 

The primary goal of risk management is to ensure that the outcomes of risk-taking are consistent with our overall risk appetite, our balanced growth strategic objectives, 
and  related  business  activities.  The  ERM  framework  provides  the  foundation  for  achieving  this  goal.  We  utilize  the  ISO  31000  Standard  for  Risk  Management  as  a 
comprehensive framework to help ensure risk is managed effectively and efficiently. 

Figure 4 - Risk Management Framework 

 CWB Financial Group 2020 Annual Report    |    51 

RISK CULTURE 

A strong risk culture emphasizes transparency and accountability. Organizations with a strong risk culture have a consistent and repeatable approach to risk management 
when  making  key  business  decisions,  including  regular  discussions  of  risk  and  reviews  of  risk  scenarios  that  can  help  management  and  the  Board  understand  the 
interrelationships and potential impacts of risks.  

Our risk culture is the core of the ERM framework, including risk management principles, values and accountabilities as defined within a three lines of defence framework. 
Key elements of our risk management framework include Risk Governance, the Risk Universe, Risk Management Policies, and Risk Appetite Framework.  

Our strong risk culture starts with an appropriate ‘tone at the top’ that demonstrates and sends consistent and clear messages throughout the organization. Our risk culture 
is demonstrated throughout CWB and is emphasized by the actions of senior management and the Board.  

Our risk culture includes: 

• An established Code of Conduct and governance processes, including a periodic, confidential enterprise-wide Risk Culture survey; 

• CWB’s core values, especially our value of The How Matters, which recognizes that how we do things is as important as what we do, and that we always act with integrity,

and balance risk and reward; 

• Effective integration of our compensation strategy with desired risk behaviours;

• Risk management principles, policies and processes, including implementation of a three lines of defence framework;

• An environment where the first, second and third lines can freely raise and escalate risk issues and concerns, issues are discussed diligently, and acted upon appropriately;

and, 

• Zero tolerance for inappropriate risk taking in violation of core values, risk appetite and reputational risk management principles. 

Our three lines of defence framework provides a consistent, transparent, and clearly documented allocation of accountability and segregation of functional responsibilities. 
This  segregation  of  responsibilities  helps  to  establish  a  robust  control  framework  that  demonstrates  our  risk  culture,  contributes  to  effective  risk  management,  and 
encourages continuous improvement of risk management practices. Our three lines of defence framework is described in Table 29. 

Table 29 - Three Lines of Defence Framework 

First Line 

Second Line 

Business and Support Areas 

ERM and Support Functions 

Third Line 

Internal Audit 

• Own and manage all risks within their lines of

• Establish an ERM framework to provide a 

• Provide independent assurance to the Audit 

business 

• Pursue suitable business opportunities within
their established risk appetite and limits 

• Act within their delegated risk-taking authority

consistent and integrated view of risk exposures
across CWB 

• Set key risk metrics on which risk appetite and

limits are based 

as set out in established policies 

• Establish policies, standards, processes and 

• Establish appropriate operating guidelines and
internal control structures in accordance with 
the risk policies 

practices that address all significant risks across
CWB 

• Independently assess, quantify, monitor, control 
and report all significant risk exposures against 
the risk appetite and limits 

• Provide independent oversight, effective 

challenge and independent assessment of risk 

Committee as to the effectiveness and 
appropriateness of (and adherence to) the risk
framework 

• Independently audit first and second lines and
report on their effectiveness in regard to 
respective functional responsibilities 

• Independently review adherence to controls, 
policies, standards, guidelines and regulations

• Identify operational weaknesses; recommend and

track remediation actions 

RISK APPETITE FRAMEWORK 

Our risk appetite framework includes policies and processes to establish and monitor adherence to our risk appetite, and outlines accountabilities for those overseeing its 
implementation.  The  purpose  of  the  risk  appetite  framework  is  to  define  the  type  and  amount  of  risk  we  are  willing  to  assume  through  our  business  activities,  while 
considering the priorities of all stakeholders. The risk appetite framework is forward-looking and aligns with our balanced growth strategic objectives, including consideration 
for our capital plan and budget processes. 

Key components of our risk appetite framework include:  

• Risk Capacity – the maximum level of risk we can assume before breaching regulatory or other stakeholders constraints;

• Risk Appetite – the aggregate level and type of risk we are willing to assume; and,

• Risk Limits – the allocation of risk to specific risk categories, business units and lines of business, at the portfolio or product level. ERM measures, monitors, and manages
our risk profile to ensure the overall level of risk remains within specified risk limits. Early warning indicators are reported to the Executive Risk Committee and the Board 
Risk Committee, along with proposed actions to reduce the level of risk to within the approved risk appetite. 

52    |    CWB Financial Group 2020 Annual Report 

Key attributes of our overall risk appetite include the following: 

• An appropriately conservative risk culture that is prevalent throughout CWB, from the Board to senior management to front-line employees;

• A philosophy to only take risks that are aligned with our balanced growth strategic objectives and are expected to create sustainable, long-term value for stakeholders;

• A philosophy to only take risks that are transparent and understood, and that can be measured, monitored and managed;

• Careful and diligent management of risks at all levels led by a knowledgeable and experienced leadership team committed to sound management practices and the

promotion of a highly ethical culture;  

• Targeted financial performance which supports maintenance of our credit ratings to allow for competitive access to funding;

• Maintenance of effective policies, standards, guidelines and controls, with training and oversight to guide the business practices and risk-taking activities of all employees 

in support of CWB’s reputation and adherence to all legal and regulatory obligations; and,  

• Risk Appetites for key risk types are established based on both quantitative and qualitative risk types by ERM and other corporate functions, as the second line, endorsed 

by senior management, and ultimately approved by the Board Risk Committee. 

We conduct stress testing of relevant metrics on a regular basis to enable the identification and monitoring of potential vulnerabilities. The results from stress testing also 
help inform the risk appetite, and periodic sensitivity testing of earnings and capital ratios ensures that we operate within Risk Limits. 

RISK MANAGEMENT GOVERNANCE STRUCTURE 

The foundation of our ERM framework is a governance approach, consistent with OSFI’s Corporate Governance Guideline, which includes a robust committee 
structure and a comprehensive set of corporate policies and limits approved by the Board of Directors, as well as supporting corporate standards and operating 
guidelines. The Risk Management Framework is governed through a hierarchy of committees and individual responsibilities as outlined in Figure 5. 

Figure 5 - CWB’s Enterprise-Wide Risk Management Framework 

Board of Directors – responsible for setting the  CWB Strategic Direction and overseeing management. The Board, either directly or through its committees, is 
responsible for oversight in the following areas: strategic planning, risk appetite, identification and management of risk, capital management, promotion of a culture 
of integrity, internal controls, evaluation of senior management and succession planning, public disclosure, corporate governance and environmental, social, and 
governance oversight. 

Board Risk Committee – assists the Board in fulfilling its oversight responsibilities in relation to CWB’s identification and management of risk (excluding regulatory 
compliance),  adherence  to  corporate  risk  management  policies  and  procedures,  and  compliance  with  risk-related  regulatory  requirements.  The  Board  Risk 
Committee also includes a Loan Adjudication Panel. 

Board Governance and Conduct Review Committee – assists the Board in fulfilling its oversight responsibilities in relation to legal, regulatory compliance and 
reputation risk, including conduct review and consumer matters as well as development of CWB's corporate governance policies and practices. 

Board Audit Committee – assists the Board in fulfilling its oversight responsibilities for the integrity of CWB’s financial reporting, effectiveness of internal controls 
over financial reporting, the performance of its internal audit function and external audit quality. 

Board Human Resources Committee – provides oversight of people-related risks, including employment practices and workplace health and safety, and ensures 
compensation programs appropriately align to, and support, CWB’s risk appetite framework. 

 CWB Financial Group 2020 Annual Report    |    53 

Chief Executive Officer (CEO) – directly accountable to the Board for all of CWB’s risk-taking activities. The CEO is supported by the Executive Risk Committee and 
its subcommittees, as well as the ERM and other corporate functions. 

Chief  Risk  Officer  (CRO)  –  as  head  of  ERM,  responsible  to  provide  independent  review  and  oversight  of  enterprise-wide  risks  and  leadership  on  risk  issues, 
developing and maintaining a Risk Management Framework which includes key risk metrics and risk policies, and fostering a strong risk culture across the enterprise. 
The CRO reports functionally to the Board Risk Committee. 

Executive Risk Committee – provides risk oversight and governance at the highest levels of management. The Executive Risk Committee reviews and discusses 
significant risk issues and action plans that arise in executing the enterprise-wide strategy. The Committee is chaired by the CRO and membership includes the full 
Executive Committee. 

Subcommittees of the Executive Risk Committee – the various sub committees provide oversight of the processes whereby the risks assumed across the enterprise 
are identified, measured, monitored, held within delegated limits and reported in accordance with policy guidelines. They include: 

  Group Credit Risk Committee – approves loans within delegated limits and is responsible for ensuring that appropriate credit standards and guidelines are 
in place. An escalation subcommittee of the Group Credit Risk Committee considers credit related pricing and reputational issues that may be relevant to 
specific loans; 

  Group  Asset  Liability  Committee  (ALCo)  –  reviews  and  approves  operational  guidelines  and  programs  for  liquidity  management,  funding  sources, 

investments, foreign exchange risk, structural interest rate risk and derivatives risk; 

  Group Capital Risk Committee – responsible for the oversight of capital adequacy, CWB’s regulatory capital plan, ICAAP and stress testing;  

  Group Operational Risk Committee – reviews the operational risk management framework, operational loss reporting and business continuity plans. Reviews 

action plans for mitigating and improving the management of operational risk; 

  Group  Disclosure  Committee  –  supports  CEO/CFO  certification  over  public  disclosures.  Responsible  for  reviewing  CWB’s  internal  control  over  financial 

reporting and disclosure controls and procedures to help ensure the accuracy, completeness and timeliness of public disclosures; 

  Group Forecasting Committee – develops an enterprise-wide view of the economic outlook; and, 

  Group  Model  Risk  and  Model  Deployment  Committees  –  develop  and  oversee  CWB’s  model  risk  management  framework  and  enterprise-wide  model 

deployment. 

The following oversight functions provide key support within the enterprise-wide risk management framework: 

• Credit Risk Management – responsible to assess, recommend, process and adjudicate credit applications and credit reviews within delegated loan approval authorities,

and to provide second line oversight of credit risk; 

• Integrated Risk Management – responsible for our interest rate and liquidity risk management framework, and to provide second line oversight for interest rate and 
liquidity risk management; implements the operational risk management framework; operationalizes second line oversight of risk-based pricing, with responsibility for 
profitability reporting and analysis; provides second line oversight for our information security, technology and fraud risk management frameworks; provides economic
forecasting and develops stress-testing models; 

• Risk Technology and Model Deployment – responsible to deploy AIRB and other risk models within our risk technology infrastructure and produce AIRB risk ratings for 

Basel Capital Adequacy Requirements, Economic Capital and ICAAP purposes; 

• Risk Data Aggregation, Analytics, and Reporting (RDAAR) – responsible to develop, implement, and monitor risk measurement processes and validation methodologies 
to provide a comprehensive view of overall credit risk exposures. Ensures that credit risk exposures are measurable, and that adequate reporting is produced to facilitate 
the management of the portfolio within established limits, appetite and standards; and that regulatory requirements are satisfied; 

• Model Vetting – responsible for development and maintenance of an enterprise-wide model risk management framework, and to monitor, effectively challenge and 

report on model risk in accordance with related policy and guidelines; 

• Risk Capital and IFRS 9 – produces risk-based ECL under IFRS 9, Economic Capital and oversees all periodic risk production, as well as the measurement of capital demand

in our ICAAP and ongoing stress testing; 

• Finance – provides independent oversight of processes to manage financial reporting, external credit ratings, certain regulatory reporting, tax, and capital risk, including

capital adequacy and capital supply management. This activity is overseen by our CFO, who reports functionally to the Audit Committee; 

• Legal, Compliance and Investigations – provides second line oversight of legal, regulatory compliance, financial crime (including fraud, corruption and bribery, and anti-
money laundering risks) and reputation risks with established and maintained relevant policies, frameworks and standards used by the first and second lines to identify, 
measure, mitigate and report on significant legal, regulatory compliance and reputation risks; and, 

• Human Resources – provides second line oversight of people risks across the organization by establishing and maintaining relevant policies, frameworks and standards 

related to workforce practices and safety. 

RISK MANAGEMENT POLICIES 

To  support  effective  communication,  implementation,  and  governance  of  our  risk  management  framework,  ERM  and  other  corporate  functions  codify  processes  and 
operational requirements in comprehensive management policies, standards, frameworks, protocols, directives and procedures. The first line in turn implements these 
second line protocols in guidelines and procedures. Such first and second line governance documentation promotes the application of a consistent approach to manage risk 
exposures across the enterprise. All risk policies are developed by the second line and approved by the Board Risk Committee, Governance and Conduct Review Committee, 
or the full Board of Directors, on an annual basis. 

54    |    CWB Financial Group 2020 Annual Report 

RISK UNIVERSE – REPORT ON PRINCIPAL RISKS 

We pursue opportunities and the associated risks that are aligned with achieving balanced growth within our strategic objectives and are expected to create sustainable 
long-term value for shareholders and other stakeholders. While our operations are exposed to numerous types of risk, certain risks, identified as principal risks, have the 
greatest potential to materially impact operations and financial performance. These risks materially comprise CWB’s risk universe as defined as part of our ERM framework. 

CREDIT RISK  

Credit risk is the risk that a financial loss will be incurred due to the failure of a counterparty to fulfil its contractual commitment or obligation to CWB. Credit risk is 
comprised of default risk and credit migration, or downgrade risk. Credit default risk is defined as the potential that a bank borrower or counterparty will fail to meet 
its  obligations  in  accordance  with  the  agreed  terms.  Credit  migration  or  downgrade  risk  refers  to  the  risk  of  deterioration  of  credit  quality  of  a  borrower  or 
counterparty. 

Risk Overview 

CWB’s credit risk  results from granting loans and leases to businesses and individuals. Our credit risk  management culture reflects the unique combination of policies, 
standard practices, experience and management attitudes that support growth within chosen industries and geographic markets. Underwriting standards are designed to 
ensure  an  appropriate  balance  of  risk  and  return,  and  are supported  by  established  loan  exposure  limits  in  areas  of  demonstrated  lending  expertise. Concentration  is 
measured against specified tolerance levels by geographic region, industry sector and product type. In order to minimize potential loss, most of our loans are secured by 
tangible collateral. Our approach to managing credit risk has proven to be very effective, and we have a history of low write-offs as a percentage of total loans, including 
through past periods of financial uncertainty. 

Refer to the Loans and Credit Quality sections of this MD&A for additional information. 

Risk Governance 

The credit approval process is centrally controlled, with all significant credit requests submitted to Credit Risk Management for adjudication. Credit Risk Management 
is independent of the originating business. Requests for credit approval beyond the lending limit of the CEO/CRO are referred to the Group Credit Risk Committee 
or the Board Risk Committee’s Loan Adjudication Panel. 

Risk Management 

We are committed to a number of important principles to manage credit exposures, which include: 

• Oversight provided by the Board Risk Committee;

• Delegated lending authorities that are clearly communicated to lenders and other personnel engaged in the credit granting process;

• Credit policies, standards, guidelines and directives which are communicated within all branches, business lines and to officers whose activities and responsibilities

include credit granting and risk assessment;  

• Appointment of personnel engaged in credit granting who are both qualified and experienced;

• A standard credit risk-rating classification established for all credits;

• A review at least annually of credit risk-rating classifications and individual credit facilities (except personal loans and single-unit residential mortgages); 

• Quarterly review of risk diversification by geographic area, industry sector and product measured against assigned portfolio limits;

• Ongoing development of RDAAR reporting to assess portfolio risks at a granular level;

• Pricing of credits commensurate with risk to ensure an appropriate financial return;

• Management of growth while maintaining the quality of loans; 

• Early recognition of problem accounts and immediate action to protect the safety of CWB’s capital;

• Delegation of the management of higher-risk loans to the Special Asset Management Unit, a specialized loan workout group that performs regular monitoring 

and close management of these loans; 

• Independent review by Internal Audit of the adequacy and effectiveness of governance, risk management and control over credit risk across CWB Financial Group,

which includes direct reporting of results to senior management, the CEO and the Audit Committee of the Board; and,  

• Detailed quarterly reviews of significant accounts rated less than satisfactory. Reviews include a recap of action plans for each less than satisfactory account, the 
completion of a watchlist report recording accounts with evidence of weakness and an impaired report covering loans that show impairment to the point where 
a loss is possible. Subject to independent oversight, effective challenge and independent assessment by the second line. A summary report of less than satisfactory 
accounts is reviewed on a quarterly basis by the Board Risk Committee. 

 CWB Financial Group 2020 Annual Report    |    55 

Credit Risk Concentration 

Risk diversification is addressed by establishing portfolio limits by geographic area, industry sector and product. The policy is to limit loans to connected corporate 
borrowers to not more than 10% of shareholders’ equity. Under the Credit Risk Concentration Policy, the single risk exposure lending limit is $75 million. Our Credit 
Risk Concentration policy for certain quality connections with investment grade credit ratings of A- or better, that confirm debt service capacity and loan security 
from  more  than  one  source  is  $200  million.  The  connection  limit  is  $150  million  for  borrowers  with credit  ratings  of  BBB+.  CWB  clients  with  larger  borrowing 
requirements can be accommodated through loan syndications with other financial institutions. 

Credit-related Environmental Risk 

While our day-to-day operations do not have a material impact on the environment, we face certain environmental risks including the risk of loss if a borrower is unable to 
repay loans due to environmental clean up costs, and the risk of damage to our reputation resulting from the same. In order to manage these risks, and to help mitigate our 
overall impact on the environment, we evaluate potential environmental risks as part of the credit granting process. If potential environmental risks are identified that 
cannot be resolved to our satisfaction, the loan application will be denied. Where financing is provided, Internal Audit provides third line oversight to ensure all required 
processes and documentation are in place. Reports on environmental inspections and findings are provided quarterly to the Board Risk Committee.  

Portfolio Quality 

Our strategy is to maintain a quality, secured and diversified loan portfolio by engaging experienced personnel who provide a hands-on approach in granting credit, account 
management  and  timely  action  when  problems  develop.  We  target  lending  to  small-  and  medium-sized  businesses,  and  to  individuals.  We  continue  to  target  further 
geographic and industry diversification through growth of client relationships in targeted industries across our national geographic footprint. Relationship banking and 
‘knowing your client’ are important tenets of effective account management. Earning an appropriate financial return for the level of risk is also fundamental.  

For additional information, see the Loans and Credit Quality sections of this MD&A.  

MARKET RISK 

Market risk is the impact on earnings and on economic value of equity resulting from changes in financial market variables such as interest rates and foreign exchange 

rates. Our market risk is primarily comprised of structural interest rate risk on the balance sheet, liquidity and funding risk, and foreign exchange risk. 

Risk Overview 

Our most material market risks are those related to changes in interest rates. We do not have a trading book; we do not undertake market activities such as market making, 
arbitrage or proprietary trading and, therefore, do not have direct risks related to those activities.  

We maintain a diversified cash and securities portfolio that is primarily comprised of high-quality debt instruments. These instruments are subject to price fluctuations based 
on movements in interest rates and volatility in financial markets. We have limited direct exposure to foreign exchange risk.  

Risk Governance 

Market  risk  is  managed  in  accordance with  the  approved  structural  interest  rate  risk,  and  liquidity  and  funding  risk  policies,  the  second  line  standard  and  the 
accompanying first line guideline. As the first line of defence, Treasury owns and manages our market risk on a daily basis. ALCo provides tactical and strategic 
direction and is responsible for ongoing oversight, review and endorsement of operational guidelines. Integrated Risk Management provides independent second 
line monitoring and reporting of market risk exposure against risk appetite to ALCo, the Executive Risk Committee and Board Risk Committee. 

Subcategories of Market Risk 

INTEREST RATE RISK 

Interest rate risk is the impact on earnings and economic value of equity resulting from changes in interest rates. 

Structural interest rate risk arises when changes in interest rates affect the cash flows, earnings and values of assets and liabilities. The objective of structural interest rate 
risk management is to maintain an appropriate balance between earnings volatility and economic value volatility while keeping both within their respective risk appetite 
limits. 

Structural interest rate risk arises due to the duration mismatch between assets and liabilities. Adverse interest rate movements may cause a reduction in earnings; and/or 
a reduction in the economic value of our assets; and/or an increase in the economic value of our liabilities. Structural interest rate risk is primarily comprised of duration 
mismatch risk and option risk embedded within the structure of products. Duration mismatch risk arises when there are differences in the scheduled maturity, repricing 
dates or reference rates of assets, liabilities and derivatives. The net duration mismatch is managed to a target profile through interest rate swaps and our cash and securities 
portfolio.  Product-embedded  option  risk  arises  when  product  features  allow  customers  to  alter  scheduled  maturity  or  repricing  dates.  Such  features  include  loan 
prepayment, deposit redemption privileges and interest rate commitments on un-advanced mortgages. 

56    |    CWB Financial Group 2020 Annual Report 

Variation in market interest rates can affect net interest income by altering cash flows and spreads. Variation in market interest rates can also affect the economic value of 
our assets, liabilities and off-balance sheet (OBS) positions. Thus, the sensitivity of our economic value to fluctuations in interest rates is an important consideration for 
management, regulators and shareholders. The economic value of an instrument represents an assessment of the present value of the expected net cash flows, discounted 
to reflect market rates. By extension, the economic value of our equity can be viewed as the present value of our expected net cash flows, defined as the expected cash 
flows on interest-sensitive assets minus the expected cash flows on interest-sensitive liabilities plus the expected net cash flows on OBS positions. In this sense, the economic 
value perspective reflects one view of the sensitivity of net worth to fluctuations in interest rates. 

Management of structural interest rate risk balances short-term income volatility against volatility in the long-term value of our equity. Treasury manages the economic 
value of the balance sheet within a range around a target duration. Duration limits are approved by ALCo. The duration limits consider an appropriate trade-off between:  

• Earnings volatility and volatility in the value of our equity; 

• Risk and return (e.g. increasing duration increases the exposure to rising interest rates, but also benefits net interest income when there is a positively sloping yield

curve); and, 

• Expected interest rate movements.

While management of the benchmark duration is the responsibility of the first line of defence (recommended by Treasury and approved by ALCo), the resulting risk exposure 
is maintained within our risk appetite.  

Risk Metrics 

Structural interest rate risk is measured using historical simulations to evaluate earnings sensitivity and economic value sensitivity analysis, stress testing and gap analysis, 
in addition to other traditional risk metrics.  

• Earnings at Risk – Earnings at risk (EaR) is defined as the potential reduction in net interest income due to adverse interest rate movements over a one-year horizon.

• Economic Value of Equity at Risk – Economic Value of Equity at Risk (EVaR) is defined as the potential reduction in economic value of CWB’s equity due to adverse interest 

rate movements. This is not an earnings measure, but rather a value measure. 

Both EaR and EVaR are measured against stress scenarios historically observed (historical simulation or historical Value at Risk (VaR)) and standard parallel interest shocks 
(interest rate sensitivity).  

Interest Rate Risk Exposures 

Interest rate risk is managed to ensure sustainable earnings over time, balancing the impact on current year earnings against changes in economic value at risk over 
the life of the asset and liability portfolios. 

Exposure to interest rate risk is controlled by managing the size of the static gap positions between interest sensitive assets and interest sensitive liabilities for future periods. 
This is supplemented by historical VaR for economic value of CWB’s equity, estimated by applying historical interest rate scenarios to interest sensitive assets and interest 
sensitive liabilities. These analyses are supplemented by stress testing of the asset liability portfolio structure, duration analysis and dollar estimates of net interest income 
sensitivity after Treasury hedging activity for periods of up to one year. The interest rate gap is measured at least monthly.  

Note 24 of the consolidated financial statements provides the gap position at October 31, 2020 for select time intervals and information on the estimated impact of a one- 
percentage point increase or decrease in interest rates on net interest income and other comprehensive income. The analysis in Note 24 is a static measurement of interest 
rate sensitivity gaps at a specific point in time, and there is potential for these gaps to change significantly over a short period. The impact on earnings from changes in 
market interest rates will depend on both the magnitude of and speed with which interest rates change, as well as the size and maturity structure of the cumulative interest 
rate gap position and the management of those positions over time.  

The estimates provided in Note 24 are based on a number of assumptions and factors, which include: 

• A constant structure in the interest sensitive asset liability portfolio;

• Floor levels for various deposit liabilities;

• Interest rate changes affecting interest sensitive assets and liabilities by proportionally the same amount and applied at the appropriate repricing dates; and, 

• No early redemptions. 

We maintain the asset liability structure and interest rate sensitivity within our established policies through pricing and product initiatives, as well as the use of interest rate 
swaps  and  other  appropriate  strategies.  Differences  in  the  respective  sensitivity  of  net  interest  income  and  other  comprehensive  income  to  changes  in  interest  rates 
compared to last year primarily reflects the current interest rate environment and balance sheet composition.  

 CWB Financial Group 2020 Annual Report    |    57 

FOREIGN EXCHANGE RISK 

Foreign exchange risk is the risk to changes in earnings or economic value arising from changes in foreign exchange rates. This risk arises when various assets and 

liabilities are denominated in different currencies.  

In providing financial services to our customers, we have assets and liabilities denominated in U.S. dollars. At October 31, 2020, assets denominated in U.S. dollars 
were 3% (2019 – 2%) of total assets and U.S. dollar liabilities were 4% (2019 – 2%) of total liabilities. We do not buy or sell currencies other than U.S. dollars other 
than to meet specific client needs. We have no material exposure to currencies other than U.S. dollars. 

We have established policies that include limits on the maximum allowable differences between U.S. dollar assets and liabilities. We measure the difference daily 
and manage it through use of U.S. dollar forward contracts or other means. The Board Risk Committee reviews and approves our liquidity and funding risk policy 
which includes monitoring of our U.S. dollar liquidity exposure, at least annually. Any deviations from compliance with policy are reported monthly to ALCo and 
quarterly to the Board Risk Committee. 

LIQUIDITY AND FUNDING RISK  

Liquidity risk is the risk that we cannot meet a demand for cash or fund our financial obligations in a cost-effective or timely manner as they become due. These 

financial obligations can arise from withdrawals of deposits, debt or deposit maturities or commitments to provide credit. 

Risk Overview 

We maintain a sound, prudent and conservative approach to managing exposure to liquidity risk, including holding a portfolio of high-quality liquid assets to allow continued 
operation as a going concern under stressed conditions that may be caused by CWB-specific or systemic events. This pool of high-quality liquid assets and related liquidity 
and funding management strategies comprise an integrated liquidity risk management program designed to ensure that we manage liquidity risk within an appropriate 
threshold. 

Our key risk mitigation strategies include: 

• An appropriate balance between the level of risk we undertake and the corresponding cost of risk mitigation that considers the potential impact of extreme but plausible

events; 

• Broad funding access, including preserving and growing a reliable base of core deposits and continual access to diversified sources of funding; 

• A comprehensive group-wide liquidity contingency plan supported by a pool of unencumbered high-quality liquid assets and marketable securities that would provide 

assured access to liquidity in a crisis; and, 

• Maintenance of a liquidity position to manage current and future liquidity requirements while also contributing to the flexibility, safety and soundness of CWB under

times of stress. 

Refer to the Liquidity Management sections of this MD&A for additional information. 

RISK GOVERNANCE 

Liquidity management is centralized to better facilitate the effective management of liquidity risk. The Board Risk Committee approves market risk management 
policies and delegates liquidity risk authorities to senior management. As the first line of defence, Treasury is responsible for managing liquidity and funding risk. 
ALCo oversees the Treasury function and provides tactical and strategic direction. Integrated Risk Management, as the second line, is responsible for independent 
oversight. 

58    |    CWB Financial Group 2020 Annual Report 

RISK MANAGEMENT 

We have comprehensive liquidity risk management policies. The key elements of managing liquidity risk for CWB include the following: 

• Policy – liquidity risk management policies establish a target for minimum liquidity, set the monitoring regime, and define authority levels and responsibilities.
Policies are reviewed at a minimum annually by ALCo, Executive Risk Committee and the Board Risk Committee. Limit setting establishes acceptable thresholds 
for liquidity risk;  

• Monitoring  –  trends  and  behaviours  regarding  how  clients  manage  their  deposits  and  loans  are  monitored  to  determine  appropriate  liquidity  levels.  Active

monitoring of the external environment is performed using a wide-range of sources and economic barometers;  

• Measurement and modeling – our liquidity model measures and forecasts cash inflows and outflows, including any cash flows related to applicable off-balance 

sheet activities over various risk scenarios; 

• Reporting – Treasury oversight of all significant liquidity risks that supports analysis, risk measurement, stress testing, monitoring and reporting to both ALCo and

the Board Risk Committee;  

• Stress testing – we perform liquidity stress testing on a regular basis to evaluate the potential effect of both systemic and CWB specific (idiosyncratic) disruptions
to our liquidity position. Liquidity stress tests consider the effect of changes in funding assumptions, depositor behaviour and the market behaviour of liquid 
assets;  

• We stress test liquidity as per the OSFI LAR guideline. Stress test results are reviewed by ALCo and considered in making liquidity management decisions. Liquidity

stress testing has many purposes, including, but not limited to:  

- helping the Board Risk Committee and senior management understand the potential behaviour of various positions on CWB’s balance sheet in circumstances 

of stress; and,  

-

facilitating the development of effective funding, risk mitigation and contingency plans.

• Contingency planning – a liquidity contingency plan is maintained that defines a liquidity event and specifies the desired approaches for analyzing and responding 
to actual and potential liquidity events. The plan outlines an appropriate governance structure for the management and monitoring of liquidity events, processes 
for effective internal and external communication, and identifies potential countermeasures to be considered at various stages of an event;  

• Funding diversification – we actively pursue diversification of our deposit liabilities by source, type of depositor, instrument and term. Supplementary funding

sources currently include securitization, capital market issuance and whole loan sales; and,  

• Core liquidity – we maintain a pool of highly liquid, unencumbered assets that can be readily sold, or pledged to secure borrowings, under stressed market 

conditions or due to CWB-specific events. 

Contractual Obligations 

We enter into contracts in the normal course of business that give rise to commitments of future minimum payments that may affect the liquidity position. In addition to 
the obligations related to deposits and subordinated debentures discussed in the Deposits and Liquidity Management sections of this MD&A, as well as Notes 13, 15, 19 and 
23 of the consolidated financial statements, the following contractual obligations are outstanding at October 31, 2020: 

A summary of purchase obligations for operating and capital expenditures is presented in the following table. 

Table 30 - Contractual Obligations 
($ thousands) 

October 31, 2020 
October 31, 2019(1) 

Within 1  
Year 

 $  

 $  

10,034 

1,659  

 $  

 $  

1 to 3 
Years 

7,785 

1,393  

More than 
4 Years 

 $  

 $  

957 

- 

 $  

 $

Total 

18,776 

3,052  

(1)  The prospective adoption of IFRS 16 on November 1, 2019 resulted in the recognition of lease liabilities of $98,863 in other liabilities on the consolidated balance sheet (refer to Note 1 of the consolidated financial statements), 

primarily related to premises leases previously classified as operating leases under IAS 17. The fiscal 2019 information has been restated to exclude lease commitments totaling $92,584, which are now carried on the consolidated 
balance sheet under IFRS 16. 

 CWB Financial Group 2020 Annual Report    |    59 

Credit Ratings 

Our ability to efficiently access capital markets funding on a cost-effective basis is partially dependent upon the maintenance of satisfactory credit ratings. Such credit ratings 
increase the breadth of clients and investors able to participate in various deposit and debt offerings, while also lowering our overall cost of capital.  

Credit ratings are largely determined by the quality of earnings, the adequacy of capital, the effectiveness of risk management programs and the opinions of rating agencies 
related to creditworthiness of the financial sector as a whole.  

There can be no assurance that our credit ratings and the corresponding outlook will not be changed, potentially resulting in adverse consequences for funding capacity or 
access to capital markets. Changes in credit ratings may also affect the ability and/or the cost of establishing normal course derivative or hedging transactions.  

Credit ratings do not consider market price or address the suitability of any financial instrument for a particular investor and are not recommendations to purchase, sell or 
hold securities. Ratings are subject to revision or withdrawal at any time by the rating organization. 

The following table summarizes our current credit ratings issued by DRBS Morningstar, as well as the corresponding rating agency outlook. 

Table 31 - DBRS Morningstar Credit Ratings 

Short-term 
instruments 

R1 (low) 

Stable 

Long-term senior 
debt and long-term deposits 

Subordinated debentures 
(NVCC) 

Preferred shares  
(NVCC) 

Limited recourse 
capital notes (NVCC) 

A (low) 

Negative 

BBB (low) 

Negative 

Pfd-3 

Negative 

BB (high) 

Negative 

Rating 

Outlook 

CAPITAL RISK 

Capital risk is the risk that we have insufficient capital resources, in either quantity or quality, to support economic risk taken, regulatory requirements, strategic 

initiatives and current or planned operations. 

Risk Overview 

We follow three main principles to facilitate the effective management of capital risk: 

• Capital management involves a dynamic and ongoing process to determine, allocate and maintain appropriate amounts of capital;

• The optimal amount and composition of capital must consider regulatory requirements, as well as the expectations of our shareholders and other stakeholders; and, 

• The objective of capital management is to ensure: 

- capital is, and will continue to be, adequate to maintain confidence in the safety and stability of CWB while also complying with required regulatory standards; 

- we have the capability to access appropriate sources of capital in a timely and cost-effective manner; and,

-

return on capital is sufficient to support projected business growth and satisfy the expectations of investors. 

Risk Governance 

The Board approves the annual regulatory capital plan, and the Board Risk Committee approves the periodic ICAAP and capital management policy. The Group 
Capital Risk Committee is responsible for capital risk management. ERM oversees the demand side of capital management, including risk capital and economic 
capital. The CFO is responsible for the supply side of capital adequacy, and the CRO is responsible for the demand side of risk capital and capital risk management.  

In addition, Integrated Risk Management, Risk Capital and IFRS 9, and Finance comprise the ICAAP core team and are closely involved in capital management. The 
core team is closely supported by other key departments, including Treasury, Credit Risk Management, and Strategy. 

Risk Management 

The following are key elements of capital risk management: 

• The annual regulatory capital plan, inclusive of the capital management policy and three-year capital projections;

• A quarterly regulatory capital risk update provided to the Board Risk Committee;

• Forecast models used to analyze the likely capital impact of projected operations, various balance sheet and income statement scenarios, approaches used to

calculate regulatory capital, and/or significant transactions;  

• AIRB tools used to support comprehensive stress testing, risk quantification processes and completion of our ICAAP to help us prudently manage our capital 

through periods of economic volatility; and, 

• Regulatory capital ratios reported to senior management and the Board on a recurring basis, at least quarterly. 

For additional information, please refer to the Capital Management section of this MD&A. 

60    |    CWB Financial Group 2020 Annual Report 

 OPERATIONAL RISK 

Operational risk is defined as the risk of loss due to unanticipated outcomes that result from inadequate or failed systems, processes, or human errors, as well as 

from external events. Exposure to operational risks arises from the people, processes, and systems that are established to serve CWB’s clients and maintain the 

required functions of the enterprise. 

Risk Overview 

Operational risk is inherent in all of our business activities, including our full-service business and personal banking, specialized financing, wealth management offerings, 
and trust services. We are exposed to operational risk from internal business activities, external threats and outsourced business activities. Its impact can be financial loss, 
loss of reputation, loss of competitive position, regulatory penalties, or failure in the management of other risks. While operational risk cannot be eliminated, proactive 
operational risk management is a key strategy to mitigate this risk. The primary financial measure of operational risk is actual losses incurred.  

The regulatory framework requires certain amounts of capital to be allocated to support operational risk. We use the Standardized approach to measure operational risk. 
We have a group-wide Operational Risk Management Policy to ensure that all employees understand their responsibilities with respect to operational risk management. 
The Operational Risk Management Policy encompasses a common language of risk coupled with programs and methodologies for identification, measurement, control, and 
management of operational risk. 

Risk Governance 

Business and support areas are the first line of defence, and are fully accountable to manage and mitigate the operational risks associated with their activities. The 
Operational  Risk  Committee  oversees  the  implementation  and  adoption  of  the  Operational  Risk  Management  Policy  across  the  enterprise  and  facilitates  the 
involvement of relevant stakeholders in the first and second line of defence across the enterprise. Integrated Risk Management, as the second line, is responsible 
for the continual enhancement of the Operational Risk Management Framework and supporting policies. The Board Risk Committee has ultimate oversight and 
approves the Operational Risk Management Policy. 

Risk Management 

Following is a summary of strategies and factors that assist with the effective management of operational risk: 

• Management remains close to operations, which helps to facilitate effective internal communication and operational control;

• Communication of, and training related to, the importance of effective operational risk management to all levels;

• Management is very engaged with promoting our operational risk tolerance and appetite; and, 

• Ongoing enhancement of enterprise-wide operational risk management processes. 

Key elements of the Operational Risk Management Framework include: 

• Common definitions of operational risk – we incorporate standard risk terms and certain key operational risk definitions as part of our operational risk management 

framework and supporting policies; 

• Risk Control Assessments (RCA) – utilized to develop a forward-looking view of operational risk exposure based on proactive identification of key sources of operational 
risk exposures. The results of RCAs are aggregated across the enterprise to evaluate the key sources of operational risks and compare relative exposures from different 
business activities; 

• Operational risk reporting – loss data monitoring is important to maintain awareness of identified operational risks and to assist management in taking constructive

action to reduce exposure to future losses; 

• Root cause analysis – for significant operational risk events we employ a standardized methodology to identify the underlying cause of the operational risk event and

document the corrective actions taken to avoid similar events in the future; and, 

• New  initiative  risk  assessments  –  integrated  with  our  change  management  process,  requires  project  owners  to  proactively  identify  all  relevant  stakeholders  across

significant functional areas and conduct detailed RCAs for new initiatives. 

 CWB Financial Group 2020 Annual Report    |    61 

In addition to the second line Operational Risk Management Framework, additional key components include:  

• Implementation of policies and procedural controls appropriate to address identified risks (including segregation of duties and other fundamental checks and balances);

• Continual enhancements to our comprehensive suite of cyber security program and controls; 

• Continual enhancements to fraud prevention processes, policies and communication;

• Established ‘whistleblower’ processes, a robust employee code of conduct and ethical concerns hotline; 

• Maintenance of an outsourcing management program; 

• Development of a third party risk management framework; 

• At least annual assessment and benchmarking of business insurance; 

• Human Resource guidelines and processes to ensure staff are adequately trained for the tasks for which they are responsible and to enable retention and recruitment;

• A Regulatory Compliance team focused on key regulatory compliance areas such as privacy, anti-money laundering, anti-terrorist financing and consumer protection 

regulations; 

• Use of technology that incorporates automated systems with built-in controls and active management of configuration and change management along with information 

security management programs; 

• Enhanced focus on data quality as an important and strategic asset; 

• Effective project management processes supported by a designated committee comprised of representatives of senior management; and, 

• Continual updating and testing of procedures and contingency plans for disaster recovery and business continuity (including pandemic planning). 

We have adopted an Operational Risk Taxonomy as part of our Operational Risk Management Framework. This taxonomy forms the basis for all operational risk management 
reporting, with loss events and identified risks categorized consistently.  

The taxonomy is based on 15 distinct risk types that are aligned within the seven Basel Operational Risk categories. 

62    |    CWB Financial Group 2020 Annual Report 

Table 32 - Operational Risk Taxonomy 

Operational Risk Type 

Description 

Financial crime risk 

Regulatory compliance risk 

Legal risk 

Reputation risk 

Category 

External Fraud and Internal  
Fraud 

The risk of loss or harm arising from crimes committed against CWB, our clients, or by 
our employees or third parties. Loss in this context refers to economic loss including 
time, recovery costs, and overhead.  

The risk of loss or harm created by failing to comply with or satisfy the laws, regulatory 
requirements or prescribed practices that apply to CWB. It does not include risk arising from 
non-conformance with ethical standards. 

Clients, Products, and  
Business Practices 

The risk of loss or harm arising from the ways in which laws, regulatory requirements, 
prescribed practices or contractual obligations apply to CWB. It does not include risk arising 
from non-conformance with ethical standards.  

Legal Risk 

The risk of loss or harm to our brand or reputation. It may arise even if other operational 
risks are effectively managed, and includes the risk arising from non-conformance with 
ethical standards.  

Reputation Risk 

Damage to physical assets  
(excludes investment assets) 

The risk of loss or harm to physical assets caused by natural disaster, mechanical failures, or 
intentional or unintentional human actions. 

Damage to Physical Assets 

People risk 

The risk that we cannot attract and retain sufficient qualified resources to implement our 
strategies and/or achieve our objectives.  

Employment Practices and  
Workplace Safety 

Business disruption risk 

The risk of loss or harm due to the failure to ensure the ongoing continuation of critical 
business operations caused by disruptions impacting the availability of staff, systems, 
and/or premises. 

Business Disruption and  
System Failure 

Technology risk 

Information security risk 

Accounting risk (excludes model 
errors related to financial 
statements) 

Model risk 

Reporting risk 

The risk of loss or harm related to the operational performance, confidentiality, integrity 
and availability of our information, systems and infrastructure. The risk of loss due to 
information systems and services (including application systems and supporting technology 
infrastructure) failing to satisfy business requirements, caused by inadequately designed, 
maintained, and/or supported systems, applications and technology. 

Business Disruption and  
System Failure 

The risk of loss or harm due to the compromising of our information assets (i.e., the 
unauthorized use, loss, damage, disclosure, or modification of company information and 
information systems) caused by a failure to protect our information assets (including cyber 
risk). 

External Fraud and Client,  
Products, and Business  
Practices 

The risk of loss or harm due to misstatements of assets, liabilities and/or income, caused by 
internal financial control failures or deficiencies.  

Execution, Delivery, and  
Process Management 

The risk of loss or harm due to inaccurate model outputs or incorrect interpretations of 
model outputs, caused by inadequate model design, use and/or assumptions.  

Execution, Delivery, and  
Process Management 

The risk of loss or harm due to inadequate risk-related information being provided to senior 
management, the Board, and/or regulatory bodies, caused by incomplete, inaccurate or 
untimely risk reporting processes, systems and/or un-actioned risk reporting. 

Execution, Delivery, and  
Process Management 

Outsourcing and third-party 
supplier risk 

The risk of loss or harm due to a third-party service provider failing to deliver functionality 
and performance required to effectively support underlying business objectives, caused 
by inadequate selection, retention, oversight and/or monitoring of the relationship, or by 
inadequate contractual terms and conditions. 

Execution, Delivery, and  
Process Management 

Change management risk  
(excludes technology change) 

The risk of loss or harm due to a failure to effectively manage change to achieve the desired 
business requirements and objectives, caused by inadequate management (i.e., planning, 
execution, monitoring, oversight, and reporting) of significant business change. 

Execution, Delivery, and  
Process Management 

Process and execution risk 

Product and customer/client 
selection risk (includes design, 
development, distribution, and 
sales) 

Fiduciary risk 

The risk of loss or harm due to a failure to achieve the desired outcome caused by 
inadequately designed or executed processes. 

Execution, Delivery, and  
Process Management 

The risk of loss or harm due to the inability to effectively design, develop, distribute, and sell 
products and services, or attract profitable clients caused by a breakdown of the product 
development and sales distribution process, or the failure to properly vet clients. 

Clients, Products, and  
Business Practices 

Risk of loss or harm due to CWB failing to meet professional obligations to our clients, 
caused by an inadequate understanding and/or execution of the obligation/suitability 
requirements. 

Clients, Products, and  
Business Practices 

 CWB Financial Group 2020 Annual Report    |    63 

A discussion of several of our key operational risks follows: 

People Risk 

Competition for qualified employees in our key markets has remained consistent and reflects evolving needs of other financial services participants within and outside our 
geographic footprint.  

We intend to continually attract and retain qualified employees to successfully execute against our vision to become the best full-service bank for business owners in Canada. 
We do this by proactively investing in our practices and programs to build a positive, rewarding and collaborative work environment, where teams are empowered to deliver 
exceptional client experiences. Our values include a people first approach to planning and execution, a focus to drive inclusion and diversity as key business advantages, and 
specific  strategies  to  increase  our  brand  awareness  in  the  markets where  we  operate.  We  complement  this  with  a specialized  and  knowledgeable  approach  to  talent 
acquisition, a competitive total rewards offering with differentiated benefits, flexible work arrangements, comprehensive learning and development opportunities and a 
proactive focus on succession planning.  

An inability to attract and retain an appropriate staff complement would adversely affect our ability to achieve our strategic objectives. 

Technology Risk 

More now than ever, we are highly dependent upon information technology and supporting infrastructure, such as voice, data and network access. In addition to internal 
resources, various third-parties provide key components of the infrastructure and applications. Disruptions in information technology and infrastructure, whether attributed 
to internal or external factors, and including potential disruptions in the services provided by various third parties, could adversely affect our ability to conduct regular 
business and/or deliver products and services to clients. Ongoing diligence is required to ensure systems are secure from threats. We currently have a number of projects 
underway focused to increase our digital capabilities which increase risk exposure related to information systems and technology. We continuously identify and assess key 
services to ensure potential failure points are highlighted and related risk is mitigated the best possible way (i.e. upgrades, enhancements, new products). Our Information 
Services  team continues  to work closely  with  ERM  to  apply  further rigour  to, and  enhanced governance  around,  identification  and  evaluation  of  potential  risks  in  the 
technology environment. 

Information and Cyber Security Risk 

We manage information security risk by ensuring appropriate technologies, processes and practices are effectively designed and implemented to help prevent, detect and 
respond to threats as they emerge and evolve. Our Information Security team continues to enhance our comprehensive suite of controls to protect CWB’s operations and 
our customers from attack and have partnered with leading third-party service providers to provide counsel and support should the need arise. We regularly test the 
completeness and effectiveness of our information and cyber security program. As we continue to enhance our digital capabilities, a focus to advance our cyber security 
enables our growth trajectory. By implementing and benchmarking the effectiveness of our industry-proven cyber security risk and control frameworks, we ensure our 
ability to safely deliver services to our clients through digital channels. 

Legal, Regulatory Compliance and Reputation Risk 

Legal and regulatory compliance risk is the potential for loss or harm created by legal, regulatory compliance, financial crimes and reputation risks. Failing to manage these 
risks  may result  in  civil  or  criminal  litigation,  administrative  penalties, supervisory  findings,  enforcement  actions,  financial  loss, reputation  damage,  restricted  business 
activities, increased regulatory supervision or intervention or the imprisonment or regulatory examination of officers and directors, an inability to execute our strategic 
direction, a decline in client and shareholder confidence, and damage to our reputation. Management of these risks is a key priority for us, and we do so in accordance with 
our three lines of defence framework.  

Legal Risk 

Legal risk is the potential for loss or harm resulting from a failure to comply with laws or satisfy contractual obligations. We are subject to litigation arising in the ordinary 
course of business, and the unfavourable resolution of any such litigation could have a material adverse effect on our financial results and damage our reputation. We are 
required to disclose material litigation to which we are party. In assessing the materiality of litigation, factors considered include a case-by-case assessment of specific facts 
and circumstances, our past experience and the opinions of legal experts.  

Regulatory Compliance Risk 

Our businesses are highly regulated through the laws, regulatory requirements and prescribed practices that have been put in place by various authorities, including federal 
and provincial governments and regulators. Changes to these applicable requirements, including changes in their interpretation or implementation, could adversely affect 
us, and we anticipate ongoing scrutiny from our regulatory authorities and strict enforcement of such requirements as reforms continue at the federal and provincial levels 
to strengthen the stability of the financial system and protect stakeholders. Over the past several years, the intensity of supervisory oversight of all federally regulated 
Canadian financial institutions has increased significantly in terms of both regulation and new standards. This includes amplified supervisory activities, an increase in the 
volume of regulation, more frequent data and information requests from regulators, and shorter implementation timeframes for new requirements. Certain requirements 
may also impact our ability to compete against both federally regulated and non-federally regulated entities. We actively monitor these developments and implement 
required changes to systems and processes. We have implemented a robust regulatory compliance risk management framework and developed supporting protocols to 
manage regulatory compliance risk across the enterprise.  

Financial Crime Risk 

Safeguarding our customers, employees, information and assets from exposure to criminal risk is an important priority for us. Criminal risk is the potential for loss or harm 
resulting from a failure to comply with criminal laws and includes acts by employees or third parties against us and acts by external parties using CWB to engage in unlawful 
conduct, such as fraud, theft, money laundering, violence, cyber crime, bribery and corruption. We govern, oversee and assess principles and procedures designed to help 
ensure compliance with legal and regulatory requirements and internal risk parameters related to anti-money laundering, anti-terrorist financing and sanctions measures, 
and our compliance with anti-corruption and anti-bribery laws and regulations.  

64    |    CWB Financial Group 2020 Annual Report 

Reputation Risk 

Damage to our reputation and negative public perception could be an outcome of operational risk events that result from breakdowns in internal processes, deficient 
systems, actual or alleged misconduct of employees or external partners representing non-conformance with our ethical standards, or external events. Significant reputation 
risk  events  typically  lead  to  questions  about  business  ethics  and  integrity,  competence,  corporate  governance  practices,  quality  and  accuracy  of  financial  reporting 
disclosures, or quality of products and service.  

Negative  public  opinion  could  adversely  affect  our  ability  to  attract  and  retain  clients  and/or  employees  and  could  expose  us  to  litigation  and/or  regulatory  action. 
Responsibility for managing the impact of operational (and other) risks on our reputation falls to all of our teams, including senior management and the Board. All directors, 
officers and employees have a responsibility to conduct their activities in accordance with our personal conduct policies, in a manner that minimizes operational risks and 
aligns to our three lines of defence framework. 

OTHER RISK FACTORS 

In addition to the risks described above, other risk factors, including those identified below and those discussed in the Impact of COVID-19 and Our Response and Forward-
looking Statements sections of this MD&A, may adversely affect our businesses and financial results.  

GENERAL BUSINESS AND ECONOMIC CONDITIONS 

Our overall financial performance is impacted by general business and economic conditions across the country. In addition to the emergence of COVID-19 or other similar 
pandemic events, and the potential for prolonged adverse general business and economic conditions, several factors that could impact the markets that we operate in 
include, but are not limited to, further changes in: short-term and long-term interest rates; energy and other commodity prices, including the impact of constrained energy 
transportation infrastructure; real estate prices; adverse global economic events and/or elevated economic uncertainties; inflation; exchange rates; levels of consumer, 
business and government spending; levels of consumer, business and government debt; and consumer confidence.  

ENVIRONMENTAL AND SOCIAL RISK 

Environmental and social risk is the potential for loss or harm resulting from environmental or social impacts or concerns related to our business or customers. This risk 
involves a broad spectrum of issues, including pollution, energy and other resource usage, climate change, human rights, labour standards, the strength of communities we 
operate in, and minority rights and inclusion. We recognize the importance of environmental and social risk management practices and processes. Governance is provided 
by the Board of Directors, who provide direct oversight to thoughtfully consider these risks as part of our enterprise-wide strategy.  

Social risks are managed through our business policies and procedures across the enterprise. Environmental risks within our lending portfolio are managed through our 
credit granting process (see the Credit Risk section above). To manage our environmental footprint, we have commenced development of various practices targeted to 
reduce  the  amount  of  energy  consumed,  increase  materials  recovered  and  recycled,  and  manage  ecological  maintenance  products.  Through  sound  environmental 
management, we follow acknowledged standards, adhere to applicable regulations, and operate our premises in a sustainable manner. 

We are deeply committed to our employees and the communities in which we operate. For further information on our corporate social responsibility activities, please visit 
the corporate social responsibility page of our website at www.cwb.com/corporate-social-responsibility, where we publish our Public Accountability Statement, Corporate 
Social Responsibility Report, and other materials outlining our activities related to community investment, inclusions, corporate governance, and the environment. 

LEVEL OF COMPETITION  

Our performance is impacted by competition in the markets in which we operate. Client retention may be influenced by many factors, including relative client experience, 
the relative price and attributes of products and services, changes in products and services, and actions taken by competitors.  

While transition from the Standardized to the AIRB approach for risk and capital management will not affect the attributes or behaviour of our competitors, we expect this 
transition to enhance our competitiveness by enabling more risk-sensitive pricing. 

ACCURACY AND COMPLETENESS OF INFORMATION ON CLIENTS AND COUNTERPARTIES 

We depend on the accuracy and completeness of information about clients and counterparties. In deciding whether to extend credit or enter into other transactions with 
clients and counterparties, we may rely on information furnished by them, including financial statements, appraisals, external credit ratings and other financial information.  

We may also rely on the representations of clients and counterparties as to the accuracy and completeness of that information and, with respect to financial statements, 
on the reports of auditors. Our financial condition and earnings could be negatively impacted to the extent it relies on financial statements that do not comply with standard 
accounting practices, that are materially misleading, or that do not fairly present, in all material respects, the financial condition and results of operations of the customer 
or counterparties. 

ABILITY TO EXECUTE GROWTH INITIATIVES AND STRATEGIC PROJECTS 

As part of our transformational strategy, we intend to continue growing our business through a combination of organic growth and strategic acquisitions. The ability to 
successfully grow organically will depend on successful execution of key business transformation efforts and projects. The ability to successfully grow through acquisition 
will be dependent on a number of factors, including identification of accretive new business or acquisition opportunities, negotiation of purchase agreements on satisfactory 
terms and prices, approval of acquisitions by regulatory authorities, securing satisfactory regulatory capital and financing arrangements, and effective integration of newly 
acquired operations into the existing business. All of these activities may be more difficult to implement or may take longer to execute than we anticipate.  

Further, the initiation of any new growth initiatives or infrastructure projects, and any significant expansion of the business may increase the operating complexity and 
divert management’s attention away from established or ongoing business activities. Any failure to successfully manage strategic execution or acquisition strategies could 
have a material adverse impact on our business, financial condition and results of operations. 

 CWB Financial Group 2020 Annual Report    |    65 

ADEQUACY OF CWB’S RISK MANAGEMENT FRAMEWORK 

The Risk Management Framework is comprised of various processes and strategies for managing risk exposure. Given the structure and scope of our operations, CWB is 
primarily subject to credit, market (mainly interest rate), liquidity, operational, reputation, regulatory and other risks. There can be no assurance that the framework to 
manage risks, including the framework’s underlying assumptions and models, will be effective under all conditions and circumstances. If the risk management framework 
proves ineffective, we could be materially affected by unexpected financial losses and/or other harm. 

CHANGES IN ACCOUNTING STANDARDS AND ACCOUNTING POLICIES AND ESTIMATES 

The IASB continues to change the financial accounting and reporting standards that govern the preparation of our financial statements. These types of changes can be 
significant and may materially impact how we record and report our financial condition and results of operations. Where we are required to retroactively apply a new or 
revised standard, we may be required to restate prior period financial statements. 

OTHER FACTORS 

We  caution  that  the  above  discussion  of  risk  factors  is  not  exhaustive.  Other  factors  beyond  our  control  that  may  affect  future  results  include  changes  in  tax  laws, 
technological changes, unexpected changes in consumer spending and saving habits, timely development and introduction of new products, and the anticipation of and 
success in managing the associated risks. 

UPDATED SHARE INFORMATION 

As at November 27, 2020, there were 87,100,635 common shares and 1,784,624 stock options outstanding. On December 3, 2020, the Board of Directors declared a cash 
dividend of $0.29 per common share, payable on January 7, 2021 to shareholders of record on December 17, 2020. This quarterly dividend is up one cent, or 4%, from the 
dividend declared one year ago and consistent with the dividend paid to common shareholders on September 24, 2020. Consistent with the dividends paid to preferred 
shareholders on October 31, 2020, the Board of Directors also declared cash dividends of $0.2688125 per Series 5, $0.390625 per Series 7, and $0.375 per Series 9 Preferred 
Shares, all payable on January 31, 2021 to shareholders of record on January 22, 2021. 

RELATED PARTY TRANSACTIONS 

Transactions with and between subsidiary entities are made at normal market prices and eliminated on consolidation. 

We provide banking services to our officers and employees, including key management personnel, and their immediate family at various preferred rates and terms. Key 
management personnel are those that have authority and responsibility for planning, directing and controlling our activities and include our independent directors.  

Further information on our related party transactions are included in Note 23 of the consolidated financial statements. 

CONTROLS AND PROCEDURES 

As of October 31, 2020, an evaluation was carried out on the effectiveness of CWB’s disclosure controls and procedures. Based on that evaluation, the CEO and CFO have 
certified that the design and operating effectiveness of CWB’s disclosure controls and procedures were effective. 

Also at October 31, 2020, an evaluation was carried out on the effectiveness of internal controls over financial reporting to provide reasonable assurance regarding the 
reliability of financial reporting and the preparation of financial statements in accordance with IFRS. Based on that evaluation, the CEO and CFO have certified that the 
design and operating effectiveness of internal controls over financial reporting were effective. 

These evaluations were conducted using the framework and criteria established in accordance with Internal Control – Integrated Framework (2013) issued by the Committee 
of Sponsoring Organizations of the Treadway Commission (COSO). A Disclosure Committee, comprised of members of senior management, assists the CEO and CFO in their 
responsibilities. Management’s evaluation of controls can only provide reasonable, not absolute, assurance that all control issues that may result in material misstatement, 
if any, have been detected. 

Prior to its release, this MD&A was reviewed by the Audit Committee and, on the Audit Committee’s recommendation, approved by the Board of Directors of CWB. 

66    |    CWB Financial Group 2020 Annual Report 

Consolidated 
Financial Statements

TABLE OF CONTENTS

Management’s Responsibility for Financial Reporting .............68 

Consolidated Statements of Comprehensive Income .................73

Independent Auditors’ Report ..............................................69

Consolidated Statements of Changes In Equity .........................74

Consolidated Financial Statements ......................................71

Consolidated Statements of Cash Flows ..................................75

Consolidated Balance Sheets .................................................71

Notes to Consolidated Financial Statements ..........................76

Consolidated Statements of Income .......................................72

CWB Financial Group 2020 Annual Report    |    67

MANAGEMENT’S RESPONSIBILITY FOR FINANCIAL REPORTING 

The  consolidated  financial  statements  of  Canadian  Western  Bank  (CWB)  and  related  financial  information  presented  in  this  annual  report  have  been  prepared  by 
management, who are responsible for the integrity and fair presentation of the information presented, which includes the consolidated financial statements, management’s 
discussion and analysis (MD&A) and other information. The consolidated financial statements were prepared in accordance with International Financial Reporting Standards, 
including the requirements of the Bank Act and related rules and regulations issued by the Office of the Superintendent of Financial Institutions Canada. The MD&A has 
been prepared in accordance with the requirements of securities regulators, including National Instrument 51-102 of the Canadian Securities Administrators (CSA). 

The consolidated financial statements, MD&A and related financial information reflect amounts which must, of necessity, be based on informed estimates and judgments 
of management with appropriate consideration to materiality. The financial information represented elsewhere in this annual report is fairly presented and consistent with 
the consolidated financial statements. 

Management has designed the accounting system and related internal controls, and supporting procedures are maintained to provide reasonable assurance that financial 
records are complete and accurate, assets are safeguarded and CWB is in compliance with all regulatory requirements. These supporting procedures include the careful 
selection and training of qualified staff, defined division of responsibilities and accountability for performance, and the written communication of policies and guidelines of 
business conduct and risk management throughout CWB. 

We, as CWB’s Chief Executive Officer and Chief Financial Officer, will certify CWB’s annual filings with the CSA as required by National Instrument 52-109  Certification of 
Disclosure in Issuers’ Annual and Interim Filings. 

The system of internal controls is also supported by our internal audit function, which carries out periodic internal audits of all aspects of CWB’s operations. The Chief 
Internal Auditor has full and free access to the Audit Committee and to the external auditors. 

The Audit Committee, appointed by the Board of Directors, is comprised entirely of independent directors who are not officers or employees of CWB. The Committee is 
responsible for reviewing the consolidated financial statements and annual report, including the MD&A, and recommending them to the Board of Directors for approval. 
Other key responsibilities of the Audit Committee include meeting with management, the Chief Internal Auditor and the external auditors to discuss the effectiveness of 
certain internal controls over the financial reporting process and the planning and results of the external audit. The Audit Committee also meets regularly with the Chief 
Financial Officer, Chief Internal Auditor and the external auditors without management present. 

The  Governance  and  Conduct  Review  Committee,  appointed  by  the  Board  of  Directors,  is  comprised  of  directors  who  are  not  officers  or  employees  of  CWB.  Their 
responsibilities include reviewing related party transactions and reporting to the Board of Directors, those related party transactions which may have a material impact on 
CWB. 

The Office of the Superintendent of Financial Institutions Canada, at least once a year, makes such examination and inquiry into the affairs of CWB and its federally regulated 
subsidiaries as is deemed necessary or expedient to satisfy themselves that the provisions of the relevant Acts, having reference to the safety of depositors, are being duly 
observed and that CWB is in a sound financial condition. 

KPMG LLP, the independent auditors appointed by the shareholders of CWB, have performed an audit of the consolidated financial statements and their report follows. The 
external auditors have full and free access to, and meet periodically with, the Audit Committee to discuss their audit and any resulting matters. 

Chris H. Fowler  
President and Chief Executive Officer 

December 3, 2020 

Carolyn J. Graham, FCPA, FCA 
Executive Vice President and Chief Financial Officer 

68    |   CWB Financial Group 2020 Annual Report 

INDEPENDENT AUDITORS’ REPORT 

To the Shareholders of Canadian Western Bank 

OPINION 

We have audited the consolidated financial statements of Canadian Western Bank (the Entity), which comprise: 

• the consolidated balance sheets as at October 31, 2020 and October 31, 2019 
• the consolidated statements of income for the years then ended 
• the consolidated statements of comprehensive income for the years then ended
• the consolidated statements of changes in equity for the years then ended 
• the consolidated statements of cash flows for the years then ended 
• and notes to the consolidated financial statements, including a summary of significant accounting policies

 (Hereinafter referred to as the “financial statements”). 

In our opinion, the accompanying financial statements present fairly, in all material respects, the consolidated financial position of the Entity as at October 31, 2020 and 
October 31, 2019, and its consolidated financial performance, and its consolidated cash flows for the years then ended in accordance with International Financial Reporting 
Standards (IFRS).   

BASIS FOR OPINION  

We  conducted  our  audit  in  accordance  with  Canadian  generally  accepted  auditing  standards.  Our  responsibilities  under  those  standards  are  further  described  in  the 
“Auditors’ Responsibilities for the Audit of the Financial Statements” section of our auditors’ report.   

We are independent of the Entity in accordance with the ethical requirements that are relevant to our audit of the financial statements in Canada and we have fulfilled our 
other ethical responsibilities in accordance with these requirements. 

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.  

OTHER INFORMATION 

Management is responsible for the other information. Other information comprises: 

• the information included in Management’s Discussion and Analysis filed with the relevant Canadian Securities Commissions.
• the information, other than the financial statements and the auditors’ report thereon, included in a document likely to be entitled “2020 Annual Report”. 

Our opinion on the financial statements does not cover the other information and we do not and will not express any form of assurance conclusion thereon.  

In connection with our audit of the financial statements, our responsibility is to read the other information identified above and, in doing so, consider whether the other 
information is materially inconsistent with the financial statements or our knowledge obtained in the audit and remain alert for indications that the other information 
appears to be materially misstated. 

We obtained the information included in Management’s Discussion and Analysis filed with the relevant Canadian Securities Commissions as at the date of this auditor’s 
report. If, based on the work we have performed on this other information, we conclude that there is a material misstatement of this other information, we are required to 
report that fact in the auditors’ report.   

We have nothing to report in this regard. 

The information, other than the financial statements and the auditors’ report thereon, included in a document likely to be entitled “2020 Annual Report” is expected to be 
made available to us after the date of this auditors’ report. If, based on the work we will perform on this other information, we conclude that there is a material misstatement 
of this other information, we are required to report that fact to those charged with governance 

RESPONSIBILITIES OF MANAGEMENT AND THOSE CHARGED WITH GOVERNANCE FOR THE FINANCIAL STATEMENTS 

Management is responsible for the preparation and fair presentation of the financial statements in accordance with IFRS, and for such internal control as management 
determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. 

In preparing the financial statements, management is responsible for assessing the Entity’s ability to continue as a going concern, disclosing as applicable, matters related 
to going concern and using the going concern basis of accounting unless management either intends to liquidate the Entity or to cease operations, or has no realistic 
alternative but to do so. 

Those charged with governance are responsible for overseeing the Entity‘s financial reporting process.  

CWB Financial Group 2020 Annual Report    |   69

AUDITORS’ RESPONSIBILITIES FOR THE AUDIT OF THE FINANCIAL STATEMENTS 

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, 
and to issue an auditors’ report that includes our opinion.  

Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with Canadian generally accepted auditing standards will 
always detect a material misstatement when it exists.  

Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic 
decisions of users taken on the basis of the financial statements. 

As part of an audit in accordance with Canadian generally accepted auditing standards, we exercise professional judgment and maintain professional skepticism throughout 
the audit.  

We also: 

• 

Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to 
those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. 

The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional 
omissions, misrepresentations, or the override of internal control. 

•  Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose 

of expressing an opinion on the effectiveness of the Entity's internal control. 

•  Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by management. 

•  Conclude  on  the  appropriateness  of  management's  use  of  the  going  concern  basis  of  accounting  and,  based  on  the  audit  evidence  obtained,  whether  a  material 
uncertainty exists related to events or conditions that may cast significant doubt on the Entity's ability to continue as a going concern. If we conclude that a material 
uncertainty exists, we are required to draw attention in our auditors’ report to the related disclosures in the financial statements or, if such disclosures are inadequate, 
to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditors’ report. However, future events or conditions may cause 
the Entity to cease to continue as a going concern. 

•  Evaluate  the  overall  presentation,  structure  and  content  of  the  financial  statements,  including  the  disclosures,  and  whether  the  financial  statements  represent  the 

underlying transactions and events in a manner that achieves fair presentation. 

•  Communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including

any significant deficiencies in internal control that we identify during our audit. 

•  Provide those charged with governance with a statement that we have complied with relevant ethical requirements regarding independence, and communicate with 

them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards. 

•  Obtain sufficient appropriate audit evidence regarding the financial information of the entities or business activities within the Group Entity to express an opinion on the 

financial statements. We are responsible for the direction, supervision and performance of the group audit. We remain solely responsible for our audit opinion. 

KPMG LLP 
Chartered Professional Accountants 

The engagement partner on the audit resulting in this auditors’ report is Arnold Singh 

Edmonton, Canada 
December 3, 2020 

70    |   CWB Financial Group 2020 Annual Report 

CONSOLIDATED BALANCE SHEETS 
($ thousands)  

Assets 
Cash Resources 

Cash and non-interest bearing deposits with financial institutions 
Interest bearing deposits with regulated financial institutions 
Cheques and other items in transit 

Securities 

Issued or guaranteed by Canada 
Issued or guaranteed by a province or municipality 
Other debt securities 
Preferred shares 

Securities Purchased Under Resale Agreements 

Loans 

Personal 
Business 

Allowance for credit losses 

Other 

Property and equipment 
Goodwill 
Intangible assets 
Derivatives 
Other assets 

Total Assets 

Liabilities and Equity 
Deposits 

Personal 
Business and government 

Other 

Cheques and other items in transit 
Securities sold under repurchase agreements 
Derivatives 
Other liabilities 

Debt 

Debt related to securitization activities 
Subordinated debentures 

Equity 

Preferred shares 
Limited recourse capital notes 
Common shares 
Retained earnings 
Share-based payment reserve 
Accumulated other comprehensive income 

Total Shareholders' Equity 
Non-controlling interests 

Total Equity 

Total Liabilities and Equity 

As at 
October 31 
2020 

  As at 
October 31 
  2019 

 $  

  113,868 
  254,451 
 - 

  368,319 

  116,963 
  293,856 
5,023 

  415,842 

 1,317,967 
  967,415 
  377,244 
  1,992 

 2,664,618 

  50,084 

 6,073,643 
 24,094,076 

 30,167,719 
  (159,326) 

  30,008,393 

  139,349 
 138,256  
 220,708  
 96,615  
 251,523  

  846,451 

  1,341,326 
  489,261 
 170,456 
  18,164 

  2,019,207 

  40,366 

  5,689,833 
22,786,894 

28,476,727 
  (110,834) 

28,365,893 

  63,166 
  85,392 
  173,748 
  47,815 
  212,806 

  582,927 

 $  

33,937,865 

 $  

 31,424,235 

 $  

 15,661,320  
 11,649,034  

 $  

  27,310,354 

15,300,505 
10,050,856 

25,351,361 

52,326 
 65,198  
 6,285  
 746,979  

 870,788  

  2,051,680 
 372,643  

 2,424,323  

  390,000 
 175,000  
730,846 
 1,907,739  
 25,749  
 102,204  

 3,331,538  
 862  

 3,332,400  

  22,532 
  29,965 
  14,016 
 646,386 

 712,899 

1,913,799 
 498,494 

  2,412,293 

 390,000 
 - 
731,970 
1,785,273 
  24,309 
  14,258 

2,945,810 
  1,872 

  2,947,682 

 $  

 33,937,865  

 $  

31,424,235 

 (Note 4)

 $  

 (Note 5)

 (Note 6)

 (Note 7)

  (Note 9) 

 (Note 10)

 (Note 10)

 (Notes 11 and 27)

 (Note 12)

 (Note 13)

 (Notes 6 and 8)  

 (Notes 11 and 27)

 (Note 14)

 (Notes 8 and 15)

 (Note 15)

 (Note 16)

 (Note 16)

  (Note 16)

 (Note 17)

 (Note 18)

The accompanying notes are an integral part of the consolidated financial statements. 

Robert L. Phillips 
Chair of the Board 

Chris H. Fowler 
President and Chief Executive Officer 

CWB Financial Group 2020 Annual Report    |   71

CONSOLIDATED STATEMENTS OF INCOME 
For the Years Ended October 31  
($ thousands, except per share amounts) 

Interest Income 

Loans 
Securities 
Deposits with regulated financial institutions 

Interest Expense 

Deposits 
Debt 

Net Interest Income 

Non-interest Income 
Credit related 
Wealth management services 
Retail services 
Trust services 
Gains on securities, net 
Other 

Total Revenue 
Provision for Credit Losses 

Acquisition-related Fair Value Changes 

Non-interest Expenses 

Salaries and employee benefits 
Premises and equipment 
Other expenses 

Net Income before Income Taxes 
Income Taxes 

Net Income 
Net income attributable to non-controlling interests 

Shareholders' Net Income 
Preferred share dividends 

Common Shareholders' Net Income 

Average number of common shares (in thousands) 
Average number of diluted common shares (in thousands) 

Earnings Per Common Share 

Basic 
Diluted 

The accompanying notes are an integral part of the consolidated financial statements. 

(Note 25)

 $  

2020 

  2019 

 $  

 1,336,002 
 29,046  
 3,866  

 1,368,914  

1,379,730 
  30,696 
  8,274 

1,418,700 

 499,140 
 70,363  

 569,503  

 799,411  

34,921 
 33,565  
 9,679  
 8,377  
 9,428  
 2,014  

 97,984  

 897,395  
 92,167  
- 

  281,408 
 80,362  
 74,876  

 436,646  

 368,582  
 97,032  

 271,550  
 968  

 270,582  
 21,626  

  573,479 
  59,637 

  633,116 

  785,584 

  34,082 
  19,640 
  10,627 
  7,651 
  301 
  3,719 

  76,020 

  861,604 
  57,758 

 7,854 

  257,966 
 70,515 
 77,000 

  405,481 

  390,511 
  102,665 

  287,846 
  1,052 

  286,794 
  19,854 

(Notes 5 and 7)

(Note 26)

(Note 21)

(Note 16)

 $  

 248,956  

 $  

  266,940 

  87,159 
  87,192 

 87,513 
 87,739 

(Note 22)

 $  

 $  

  2.86 
  2.86 

  3.05 
  3.04 

72    |   CWB Financial Group 2020 Annual Report 

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME 
For the Years Ended October 31 
($ thousands) 

Net Income 

Other Comprehensive Income (Loss), net of tax 
Items that will be subsequently reclassified to net income 
Debt securities measured at fair value through other comprehensive income  

Gains from change in fair value(1) 
Reclassification to net income(2) 

Derivatives designated as cash flow hedges 

Gains from change in fair value(3) 
Reclassification to net income(4) 

Items that will not be subsequently reclassified to net income 

Gains (losses) on equity securities designated at fair value through other comprehensive income(5) 

Comprehensive Income 

Comprehensive income for the year attributable to: 

Shareholders 
Non-controlling interests 

Comprehensive Income 

(1) Net of income tax of $4,623 (2019 – $12,132).
(2) Net of income tax of $2,003 (2019 – $116).
(3) Net of income tax of $34,277 (2019 – $26,007).
(4) Net of income tax of $10,843 (2019 – $140).

(5) Net of income tax of $171 (2019 – $4,982).

The accompanying notes are an integral part of the consolidated financial statements. 

2020 

  2019 

 $  

 271,550 

 $  

  287,846 

  14,046 
  (5,900)  

8,146  

105,003  
  (31,855)  

 73,148 

528 

 81,822 

  34,301 
  (354) 

  33,947 

  71,361 
  (383) 

  70,978 

(14,175) 

  90,750 

 $  

 353,372 

 $  

  378,596 

 $  

 352,404 
 968 

 $  

  377,544  
  1,052 

 $  

353,372  

 $  

  378,596 

CWB Financial Group 2020 Annual Report    |   73

CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY 
For the Years Ended October 31 
($ thousands) 

Preferred Shares 
Balance at beginning of year 

Issued 

Balance at end of year 
Limited Recourse Capital Notes 
Balance at beginning of year 

Issued 

Balance at end of year 
Common Shares 
Balance at beginning of year 
Purchased for cancellation 
Transferred from share-based payment reserve on the exercise or exchange of options 
Issued under dividend reinvestment plan 

Balance at end of year 
Retained Earnings 
Balance at beginning of year  

Impact of adopting IFRS 16 on November 1, 2019 
Impact of adopting IFRS 9 on November 1, 2018 
Shareholders' net income 
Dividends  - Preferred shares 
- Common shares

Net premium on common shares purchased for cancellation 
Realized losses reclassified from accumulated other comprehensive income 
Issuance costs on limited recourse capital notes 
Issuance costs on preferred shares 
Decrease in equity attributable to non-controlling interests ownership change 

Balance at end of year 
Share-based Payment Reserve 
Balance at beginning of year 

Amortization of fair value of options 
Transferred to common shares on the exercise or exchange of options 

Balance at end of year 
Accumulated Other Comprehensive Income 
Debt securities measured at fair value through other comprehensive income 
Balance at beginning of year 

Other comprehensive income 

Balance at end of year 
Derivatives designated as cash flow hedge 
Balance at beginning of year 

Other comprehensive income 

Balance at end of year 
Equity securities designated at fair value through other comprehensive income 
Balance at beginning of year  

Other comprehensive income (loss) 
Realized losses reclassified to retained earnings 

Balance at end of year 
Total accumulated other comprehensive income 
Total Shareholders' Equity 
Non-controlling Interests 
Balance at beginning of year 

Net income attributable to non-controlling interests 
Dividends to non-controlling interests 
Ownership change  

Balance at end of year 
Total Equity 

n/a – not applicable 

The accompanying notes are an integral part of the consolidated financial statements. 

74    |   CWB Financial Group 2020 Annual Report 

(Note 16) 

$ 

(Note 16) 

(Note 16) 

(Note 1) 

(Note 16) 
(Note 16) 
(Note 16) 
(Note 5) 

(Note 17) 

(Note 5) 

(Note 18) 

2020 

2019 

 390,000  
 - 

 390,000  

 -  
 175,000  

 175,000  

 731,970  
 (1,503) 
 379  
 - 

 730,846  

 1,785,273  
(13,035) 
n/a 
 270,582  
 (21,626) 
 (100,211) 
 (3,642) 
 (6,124) 
(2,157) 
- 
 (1,321) 

 1,907,739  

 24,309  
 1,819  
 (379) 

 25,749  

 (2,021) 
 8,146  

 6,125  

 22,858  
 73,148  

 96,006  

 (6,579) 
 528  
 6,124  

 73  
 102,204  
 3,331,538  

 1,872  
 968  
 (862) 
 (1,116) 

$ 

  265,000 
125,000 

390,000 

-  
 -  

 -  

744,701 
(15,326) 
1,245 
1,350 

731,970 

1,649,196 
n/a 
22,514 
286,794 
(19,854) 
(94,573) 
(34,266) 
(20,370) 
- 
(3,007) 
(1,161) 

1,785,273 

23,937 
1,617 
(1,245) 

24,309 

(35,968) 
33,947 

(2,021) 

(48,120) 
70,978 

22,858 

(12,774) 
(14,175) 
20,370 

(6,579) 
14,258 
2,945,810 

2,751 
1,052 
(1,071) 
(860) 

 862  
 3,332,400  

1,872 
  2,947,682 

$ 

$ 

CONSOLIDATED STATEMENTS OF CASH FLOWS 
For the Years Ended October 31 
($ thousands) 

Cash Flows from Operating Activities 

Net income 
Adjustments to determine net cash flows: 

Provision for credit losses 
Depreciation and amortization 
Amortization of fair value of employee stock options 
Current income taxes receivable and payable, net 
Accrued interest receivable and payable, net 
Deferred income taxes, net 
Gains on securities, net 
Fair value change in contingent consideration 

Change in operating assets and liabilities 

Deposits, net 
Debt related to securitization activities, net 
Derivative collateral payable 
Securities sold under repurchase agreements, net 
Accounts payable and accrued liabilities 
Loans, net 
Securities purchased under resale agreements, net 
Other items, net 

Cash Flows from Financing Activities 

Debentures redeemed 
Debentures issued, net of issuance costs 
Limited recourse capital notes issued, net of issuance costs 
Preferred shares issued, net of issuance costs 
Dividends 
Repayment of lease liabilities 
Common shares purchased for cancellation 
Non-controlling interests, ownership change, dividends and contributions 

Cash Flows from Investing Activities 

Interest bearing deposits with regulated financial institutions, net 
Securities, purchased 
Securities, sales proceeds 
Securities, matured 
Property, equipment and intangible assets 
Acquisition, net of cash acquired 
Acquisition-related contingent consideration instalment payments 

Change in Cash and Cash Equivalents 
Cash and Cash Equivalents at Beginning of Year 

Cash and Cash Equivalents at End of Year * 
* Represented by: 

Cash and non-interest bearing deposits with financial institutions
Cheques and other items in transit (included in Cash Resources)
Cheques and other items in transit (included in Other Liabilities)

Cash and Cash Equivalents at End of Year  

Supplemental Disclosure of Cash Flow Information 

Interest and dividends received 
Interest paid 
Income taxes paid 

The accompanying notes are an integral part of the consolidated financial statements. 

(Notes 5 and 7) 

(Note 17) 

(Note 26) 

(Note 15) 

(Note 15) 

(Note 16) 

(Note 16) 

(Note 1) 

(Note 16) 

  (Note 3) 

(Note 26) 

  2020 

  2019 

$ 

271,550 

$ 

287,846 

  92,167 
  50,448 
  1,819 
  (60,813)  
  (25,458)  
  (10,173) 
  (9,428) 
- 

1,958,993 
  137,881 
67,220 
  35,233 
19,275 
(1,733,375) 
  (9,718) 
  74,858  

  860,479  

(250,000) 
123,694 
  172,843 
- 
  (121,837) 
(15,027) 
  (5,145)  
  (3,721) 

57,758 
  32,444  
  1,617  
  56,162 
  41,672 
  (1,433) 
  (301)  
7,854

1,651,404 
  155,945 
9,282 
  (65,161)  
42,563 
  (2,202,000) 
  (40,366) 
  (15,298) 

  19,988 

- 
248,447 
- 
121,993 
 (113,077) 
- 

  (49,592)  
  (3,320)  

(99,193)  

  204,451 

39,405 
(12,117,629) 
  5,324,496  
  6,092,862  
  (54,819) 
(83,513) 

 -

  (799,198) 
  (37,912) 
99,454  

  61,542  

  113,868 
 - 
  (52,326) 

  (267,031)  
  (5,543,483) 
  2,454,694 
  3,219,365  
  (49,069) 
- 
 (37,368) 

  (222,892)  
  1,547 
  97,907 

  99,454  

  116,963  
 5,023 
(22,532) 

$ 

$ 

  61,542 

$ 

  99,454  

1,397,866  
  602,860  
  189,973  

$ 

 1,428,117 
  588,740  
  80,566  

$ 

$ 

$ 

$ 

CWB Financial Group 2020 Annual Report    |   75

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 
For the Years Ended October 31, 2020 and 2019 
($ thousands, except per share amounts) 

1. NATURE OF OPERATIONS AND BASIS OF PRESENTATION

A) REPORTING ENTITY 

Canadian  Western  Bank  (CWB)  is  a  publicly  traded,  federally  regulated  Canadian  bank  headquartered  in  Edmonton,  Alberta.  We  are  a  diversified  financial  services 
organization serving businesses and individuals across Canada.  

The consolidated financial statements were authorized for issue by the Board of Directors on December 3, 2020. 

B) BASIS OF CONSOLIDATION 

The  consolidated  financial  statements  include  the  assets,  liabilities  and  results  of  operations  of  CWB  and  all  of  its  subsidiaries,  after  the  elimination  of  intercompany 
transactions and balances. Subsidiaries are defined as entities whose operations are controlled by CWB and are corporations in which we are the beneficial owner. Non-
controlling interest in subsidiaries is presented on the consolidated balance sheets as a separate component of equity that is distinct from shareholders’ equity. The net 
income attributable to non-controlling interest in subsidiaries is presented separately in the consolidated income statements. See Note 30 for details of CWB’s subsidiaries. 

The consolidated financial statements have been prepared on a historic cost basis, except the revaluation of the following items: financial instruments classified as fair value 
through profit or loss, or as fair value through other comprehensive income and contingent consideration.  

C) STATEMENT OF COMPLIANCE 

These consolidated financial statements of CWB have been prepared in accordance with International Financial Reporting Standards (IFRS) as issued by the International 
Accounting Standards Board (IASB) and in accordance with subsection 308 (4) of the Bank Act and the accounting requirements of the Office of the Superintendent of 
Financial Institutions Canada (OSFI).  

The significant accounting policies used in the preparation of these financial statements, including the accounting requirements of OSFI, are summarized below and in the 
following notes. 

D) USE OF ESTIMATES AND ASSUMPTIONS 

The preparation of financial statements in conformity with IFRS requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities 
and the disclosure of contingent assets and liabilities as at the date of the consolidated financial statements as well as the reported amount of revenues and expenses during 
the period. Key areas of estimation where we have made subjective judgments, often as a result of matters that are inherently uncertain, include those relating to the 
allowance for credit losses, fair value of financial instruments, impairment of goodwill and intangible assets, valuation of deferred tax assets and liabilities, impairment of 
financial instruments classified as fair value through profit or loss, or as fair value through other comprehensive income and fair value of stock options. Therefore, actual 
results could differ from these estimates. 

COVID-19 Pandemic Considerations 

The Canadian economy experienced significant disruption and market volatility related to the global COVID-19 pandemic. The overall impact of the pandemic continues to 
be uncertain and is dependent on actions taken by Canadian governments, businesses and individuals to limit spread of the COVID-19 virus, as well as government economic 
response and support efforts. 

Information  on  critical  judgments  impacted  by  the  COVID-19  pandemic  that  have  the  most  significant  effect  on  the  amounts  recognized  in  the  consolidated  financial 
statements is described in Note 7 Loans, Impaired Loans and Allowance for Credit Losses. 

Additional information about the impact of COVID-19 on our risk management practices is provided in the Impact of COVID-19 and Our Response section of the Management’s 
Discussion and Analysis (MD&A).  

E) SIGNIFICANT JUDGMENTS

Information on critical judgments in applying accounting policies that have the most significant effect on the amounts recognized in the consolidated financial statements 
is described in Note 7 Loans, Impaired Loans and Allowance for Credit Losses. 

F) BUSINESS COMBINATIONS

Business combinations are accounted for using the acquisition method. The cost of an acquisition is measured at the fair value of the consideration, including contingent 
consideration, given at the acquisition date. Contingent consideration is a financial instrument and, as such, is remeasured each period thereafter with the adjustment 
recorded to acquisition-related fair value changes in the consolidated statements of income. Acquisition-related costs are recognized as an expense in the income statement 
in the period in which they are incurred. The acquired identifiable assets, liabilities and contingent liabilities are measured at their fair values at the date of acquisition. 
Goodwill is measured as the excess of the aggregate of the consideration transferred, including any amount of any non-controlling interest in the acquiree, over the net of 
the recognized amounts of the identifiable assets acquired and the liabilities assumed. 

We elect on a transaction-by-transaction basis whether to measure a non-controlling interest at its fair value or at its proportionate share of the recognized amount of the 
identifiable net assets, at the acquisition date. 

76    |   CWB Financial Group 2020 Annual Report 

G) FUNCTIONAL AND FOREIGN CURRENCIES

The  consolidated  financial  statements are  presented  in  Canadian  dollars,  which  is  our  functional  currency.  Assets and  liabilities  denominated  in  foreign  currencies  are 
translated into Canadian dollars at rates prevailing at the balance sheet date. Revenue and expenses in foreign currencies are translated at the average exchange rates 
prevailing during the period. Realized and unrealized gains and losses on foreign currency positions are included in non-interest income. 

H) PROVISIONS AND CONTINGENT LIABILITIES 

Management exercises judgment in determining whether a past event or transaction may result in the recognition of a provision or the disclosure of a contingent liability. 
Provisions are recognized in the consolidated financial statements when management determines that it is probable that an outflow of resources will be required to settle 
the obligation and the amount can be reliably estimated, considering all relevant risks and uncertainties. Management as well as internal and external experts may be 
involved in estimating any amounts required. The actual costs of resolving these obligations may be significantly higher or lower than the recognized provision. 

I) SPECIFIC ACCOUNTING POLICIES

The accounting policies set out below have been applied consistently to all periods presented in these consolidated financial statements, except as noted. To facilitate a 
better  understanding  of  our  consolidated  financial  statements,  the  significant  accounting  policies  are  disclosed  in  the  notes,  where  applicable,  with  related  financial 
disclosures by major caption: 

Note 

Topic 

Note 

Topic 

2 
3 
4 
5 
6 

7 
8 
9 
10 
11 
12 
13 
14 
15 
16 

Financial instruments 
Acquisition 
Cash resources 
Securities 
Securities sold under repurchase agreements  
and purchased under resale agreements   
Loans, impaired loans and allowance for credit losses 
Financial assets transferred but not derecognized 
Property and equipment 
Goodwill and intangible assets 
Derivative financial instruments  
Other assets 
Deposits 
Other liabilities 
Debt 
Capital stock 

J) CHANGES IN ACCOUNTING POLICIES

IFRS 16 Leases 

17 
18 
19 
20 
21 
22 
23 
24 
25 
26 
27 
28 
29 
30 
31 

Share-based payments 
Non-controlling interests 
Contingent liabilities and commitments 
Employee future benefits 
Income taxes 
Earnings per common share 
Related party transactions 
Interest rate sensitivity 
Interest income 
Fair value of financial instruments 
Financial instruments - offsetting 
Risk management 
Capital management 
Subsidiaries 
Comparative figures 

We adopted IFRS 16 effective November 1, 2019, which replaced IAS 17 Leases (IAS 17). This standard provides principles for the recognition, measurement, presentation 
and disclosure of leases. The standard sets out a single lessee accounting model for all leases and eliminates the distinction between operating and financing leases. Lessor 
accounting remains substantially unchanged. 

We elected to adopt IFRS 16 using the modified retrospective approach, in which we recognized the cumulative effect on initial application in retained  earnings as of 
November 1, 2019. Prior period comparatives were not restated. At November 1, 2019, lease liabilities were measured at the present value of the remaining lease payments 
discounted at our weighted average incremental borrowing rate on that date of 3.01%. Right-of-use assets have generally been measured at an amount equal to the lease 
liability and adjusted by any prepaid or accrued lease payments. As permitted under IFRS 16, for select leases, we measured right-of-use assets retrospectively as if the 
standard had been applied since the commencement date of the lease, discounted using our November 1, 2019 incremental borrowing rate. On adoption, we applied the 
following recognition exemptions and practical expedients. We: 

 did not apply the requirements of IFRS 16 to short-term and low value leases; 
 treated existing operating leases with a remaining term of less than 12 months at November 1, 2019 as short-term leases; 
 applied a single discount rate to a portfolio of leases with reasonably similar characteristics; 
 excluded initial direct costs related to existing leases from the measurement of the right-of-use assets; 
 relied on previous assessments of whether leases were onerous in accordance with IAS 37 Provisions, Contingent Liabilities and Contingent Assets immediately before

the date of application as an alternative to performing an impairment review; and, 

 used hindsight to determine the lease term where our lease contracts contain options to extend or terminate the lease.

The adoption of IFRS 16 resulted in the recognition of right-of-use assets of $79,874 within property and equipment and lease liabilities of $98,863 within other liabilities, 
primarily  related  to  premises  leases  previously  classified  as  operating  leases.  A  transition  adjustment  of  $13,035,  net  of  taxes,  reduced  retained  earnings  primarily 
representing the difference between the right-of-use assets and lease liabilities recognized.  

CWB Financial Group 2020 Annual Report    |   77

The following table reconciles our minimum future operating lease commitments as at October 31, 2019, to the lease obligations recognized on initial application of IFRS 16 
at November 1, 2019: 

Lease commitments at October 31, 2019 

Short-term leases – transition exemption 

Low-value leases – transition exemption 

Extension and termination options reasonably certain to be exercised 

Commitments for leases that have not yet commenced 

Undiscounted lease payments 

Discount effect at November 1, 2019 

Lease Liabilities Recognized as at November 1, 2019 

Accounting Policies for Leases under IFRS 16 

$ 

92,584 

(216) 

(13) 

28,470 

(7,045) 

113,780 

(14,917) 

$ 

98,863 

As a lessee, new arrangements are assessed to determine whether a contract is or contains a lease in accordance with IFRS 16. A contract is or contains a lease if, in return 
for consideration, the contract conveys the right to obtain substantially all of the economic benefits from and direct the use of an identified asset for a period of time. If the 
arrangement meets this definition, we initially record a right-of-use asset and corresponding lease liability at the date the leased asset is available for use, subject to certain 
adjustments. 

Lease liabilities are initially measured at the present value of contractual lease payments, discounted using the interest rate implicit in the lease, if that rate can be readily 
determined. In instances where we cannot determine the implicit lease rate, we use our incremental borrowing rate. In determining the lease term, we assess whether it is 
reasonably certain we will exercise the extension or termination options. This assessment considers all relevant facts and circumstances that create an economic incentive 
to exercise these options. Reassessment occurs if there is a significant change in circumstances. Where we are reasonably certain to exercise extension and termination 
options, they are included in the expected lease term. Interest expense on the lease liability is recorded using the effective interest rate method and presented within 
interest expense in the consolidated statements of income over the remaining lease term. Lease liabilities are remeasured when a modification to the lease contract occurs, 
which may include adjustments to future lease payments, or changes in assumptions related to the exercise of purchase, extension, or termination options.  

Right-of-use assets are initially measured based on the amount of the related lease liabilities, adjusted for initial direct costs incurred and an estimate of costs to dismantle, 
remove, or restore the asset, less any lease incentives received. Right-of-use assets are generally depreciated on a straight-line basis over the earlier of the lease term and 
the expected life. If ownership will transfer to us or we are reasonably certain to exercise a purchase option at the end of the lease term, the expected life of the right-of-
use asset is used. Right-of-use-asset depreciation is recognized in premises and equipment expense in the consolidated statements of income. Right-of-use assets are 
subsequently measured at cost less accumulated depreciation and any related accumulated impairments.  

We apply IAS 36 Impairment of Assets to determine whether a right-of-use asset is impaired and account for any impairment loss as described in the premises and equipment 
accounting policies in Note 9. 

We have elected not to recognize right-of-use assets and lease liabilities for lease contracts where the total term of the respective lease contract is less than or equal to 12 
months or for low value lease contracts. Payments for short-term leases and low-value asset leases are recognized as an expense on a straight-line basis within premises 
and equipment expense in the consolidated statements of income. 

Accounting Policies for Leases under IAS 17  

The following accounting policies were applied to comparative information for the year ended October 31, 2019, as prior periods were not restated upon adoption of IFRS 
16.  

As lessees, we previously classified leases as either a finance or operating lease depending on whether substantially all the risks and rewards of ownership of the asset were 
transferred. Leases that transferred substantially all of the benefits and risks of ownership of property were classified as finance leases. All other arrangements that were 
determined to contain a lease were classified as operating leases.  

Our leases, primarily branches and office premises, were previously classified as operating leases and were not capitalized. Total costs, including free rent periods and step-
rent increases, were expensed on a straight-line basis within premises and equipment in the consolidated statements of income over the lease term. 

K) FUTURE ACCOUNTING CHANGES

A number of standards and amendments have been issued by the IASB, and the following changes may have an impact on our future financial statements. 

Interest Rate Benchmark Reform 

In September 2019, the IASB issued Phase 1 amendments to hedge accounting requirements in IFRS 9 Financial Instruments, IAS 39 Financial Instruments: Recognition and 
Measurement  and  IFRS  7 Financial  Instruments: Disclosures  which  address  the  possible  effects  of  uncertainties created  by  Inter-bank  Offered  Rate  (IBOR) reform.  The 
amendments  are  effective  for  CWB’s  fiscal  year  beginning  November  1,  2020  with  early  adoption  permitted.  We  have  not  early  adopted  the  revised  standards  and 
determined there will be no significant impact upon adoption. 

In August 2020, the IASB finalized its Phase 2 response to the ongoing IBOR and other interest rate benchmark reform by issuing a package of amendments to IFRS standards 
which focus on accounting and disclosure matters that will arise once an existing benchmark is replaced with an alternative benchmark rate. The amendments provide 
practical expedients if contract modifications result directly from IBOR reform and occur on an economic equivalent basis. In these cases, changes may be accounted for by 
updating the effective interest rate. Further, existing hedging relationships are not required to be discontinued if changes in hedge documentation are required solely by 
IBOR reform. The amendments are effective for CWB’s fiscal year beginning November 1, 2021 with early adoption permitted. We are in the process of assessing the impact 
of these amendments.  

78    |   CWB Financial Group 2020 Annual Report 

Conceptual Framework for Financial Reporting 

In March 2018, the IASB issued a revised version of the Conceptual Framework for Financial Reporting which assists the IASB in developing IFRS standards and serves as an 
accounting policy guide when no IFRS standard applies. The amendments provide revised definitions and recognition criteria for assets and liabilities, and guidance on 
different measurement bases. The IASB also issued amendments to IFRS standards to refer to the revised framework. The revisions are effective for CWB’s fiscal year 
beginning November 1, 2020. We have assessed the revised framework and determined there will be no significant impact upon adoption. 

2. FINANCIAL INSTRUMENTS

As a financial institution, most of our balance sheets are comprised of financial instruments and the majority of net income results from gains, losses, income and expenses 
related to the same. 

Financial assets include cash resources, securities, securities purchased under resale agreements, loans, derivative financial instruments and certain other assets. Financial 
liabilities  include  deposits,  cheques  and  other  items  in  transit,  securities  sold  under  repurchase  agreements,  derivative  financial  instruments,  debt  and  certain  other 
liabilities. 

The use of financial instruments exposes CWB to credit, liquidity and market risk. A discussion of how these are managed can be found in the Risk Management section of 
the MD&A.  

CLASSIFICATION AND MEASURMENT OF FINANCIAL ASSETS 

Initial Recognition and Measurement  

Financial assets consist of both debt and equity instruments. Financial assets are initially recognized at fair value and subsequently measured at fair value through profit or 
loss (FVTPL), fair value through other comprehensive income (FVOCI) or amortized cost.  

Derivatives are measured at FVTPL, except to the extent that they are designated in a hedging relationship, in which case the IAS 39 hedge accounting requirements are 
applied as described in Note 11.  

Debt Instruments  

Debt instruments, including loans and debt securities, are initially measured at fair value and are subsequently classified and measured at FVTPL, FVOCI or amortized cost 
based on the contractual cash flow characteristics of the instrument and the business model under which the asset is held.  

The intent of the assessment of the contractual cash flow characteristics of an instrument is to determine if contractual payments to be received represent solely principal 
and interest (SPPI), consistent with a basic lending arrangement. Principal, for the purposes of the test, is defined as the fair value of the instrument at initial recognition 
and is subject to change over its life due to transactions such as repayments and amortization of related premiums or discounts. Interest represents consideration for the 
time value of money, credit risk, other basic lending risks and costs, such as liquidity risk and administrative costs, as well as a profit margin. Contractual terms that introduce 
risks or volatility that are unrelated to a basic lending arrangement do not represent cash flows that are SPPI and as a result, the related financial asset is classified and 
measured at FVTPL.  

For debt instruments that meet the requirements of the SPPI test, classification at initial recognition is determined based on the business model under which the assets are 
managed. Considerations include how performance of the debt instruments is evaluated, the risks that affect the performance of the business model, and how those risks 
are managed, and the manner in which management is compensated. Potential business models are as follows:  

 Held to collect: Objective is to collect contractual cash flows.
 Held to collect and sell: Objective is to both collect contractual cash flows and sell the financial assets.
 Held for sale or other business models: Encompasses all other business models. CWB does not currently hold assets within this category.

The use of judgment is required in assessing both the contractual cash flow characteristics and the business model of debt instruments.  

Measured at Amortized Cost  

Debt instruments measured at amortized cost are managed under a ‘held to collect’ business model and have contractual cash flows that satisfy the requirements of the 
SPPI test. These financial assets are initially measured at fair value, net of transaction costs, and are subsequently measured at amortized cost using the effective interest 
rate method, net of allowance for credit losses estimated based on the expected credit loss (ECL) approach. 

Measured at Fair Value through Other Comprehensive Income  

Debt instruments measured at FVOCI, which are managed under a ‘held to collect and sell’ business model and have contractual cash flows that represent SPPI, are initially 
recorded  at  fair  value,  net  of  transaction  costs.  Subsequent  to  initial  recognition,  unrealized  gains  and  losses  related  to  the  debt  instruments  are  recorded  in  other 
comprehensive income (OCI), net of tax. Impairment losses and recoveries, estimated using an ECL approach, are recognized in the consolidated statements of income and 
correspondingly reduce the accumulated changes in fair value recorded in OCI. Gains and losses realized on disposal of debt instruments classified at FVOCI are included in 
the consolidated statements of income 

Equity Instruments  

Equity  instruments  are  classified  and  measured  at  FVTPL  unless  an  irrevocable  election  is  made  to  designate  non-trading  instruments  at  FVOCI  at  the  time  of  initial 
recognition. If the election is applied, unrealized gains and losses are recorded in OCI, net of tax, and are not subsequently reclassified to the consolidated statements of 
income. When realized, gains and losses that arise upon derecognition are reclassified from accumulated other comprehensive income (AOCI) to retained earnings. Equity 
securities are not subject to an impairment assessment. 

CWB Financial Group 2020 Annual Report    |   79

IMPAIRMENT 

Expected Credit Loss Approach  

The ECL approach categorizes financial assets into three stages based on changes in credit risk since initial recognition of the asset. A financial asset can move between 
stages depending on improvement or deterioration of credit risk.  

Performing Assets  

• Stage  1:  From  initial  recognition  until  the  date  on  which  the  financial  asset  experiences  a significant  increase  in  credit  risk  (SICR),  the allowance  for credit  losses  is 

measured based on ECL from defaults occurring in the 12 months following the reporting date. 

• Stage 2: A financial asset migrates to Stage 2 when it experiences a SICR subsequent to initial recognition and the allowance for credit losses is measured based on ECL

from defaults occurring over the remaining life of the asset. 

Impaired Assets  

• Stage 3: When a financial asset is identified as credit-impaired, it migrates to Stage 3 and an allowance for credit losses equal to full lifetime ECL is recognized. Interest 

income is recognized on the carrying amount of the asset, net of the allowance for credit losses. 

ECL  represents  the  discounted  probability-weighted  estimate  of  cash shortfalls  expected  to  result  from  defaults  over  the  relevant  time  horizon.  ECL  estimations  are  a 
function of the probability of default (PD), loss given default (LGD) and exposure at default (EAD). PD, which represents the estimate of the likelihood of default, considers 
past events, current market conditions and forward-looking information over the relevant time horizon. LGD represents an estimate of loss arising from default based on 
the difference between the contractual cash flows due and those that CWB expects to receive, including consideration for the amount and quality of collateral held. EAD 
represents an estimate of the exposure at a future default date, taking into account estimated future repayments of principal and draws on committed facilities.  

For most financial assets, ECL is estimated on an individual basis. Financial assets for which an allowance for credit losses is estimated on a collective basis are grouped 
based on similar credit risk characteristics.  

Forward-looking Information  

The estimation of ECL and the assessment of SICR consider information about past events and current conditions as well as reasonable and supportable projections of future 
events and economic conditions. The estimation and application of forward-looking information requires significant judgment.  

With consideration of several external sources of information, we formulate a base case view of the future direction of relevant macroeconomic variables, which is updated 
quarterly.  A  representative  range  of  other  possible  forecast  scenarios  is  developed  to  incorporate  multiple  probability-weighted  outcomes.  The  base  case  scenario 
represents the best estimate of forecast macroeconomic variables. 

Additional information regarding the incorporation of forward-looking information and the related judgment and estimation involved in the process is described in Note 7.  

Assessment of Significant Increases in Credit Risk  

At each reporting date, we assess whether a financial asset has experienced a SICR since initial recognition by comparing the risk of a default occurring over the asset’s 
remaining expected life at the reporting date and the date of initial recognition.  

The assessment of changes in credit risk is performed at least quarterly, generally at the instrument level. Significant judgment is also required in the application of SICR 
thresholds.  The  thresholds  used  to  define  SICR  are  not  expected  to  change  frequently,  and  will  be  reassessed  as  needed  based  on  significant  changes  in  credit  risk 
management practices.  

Refer to Note 7 for additional information regarding the assessment of SICR. 

Expected Life  

When measuring ECL, we consider the maximum contractual period over which an exposure to credit risk exists. For most instruments, the expected life is limited to the 
remaining contractual life, including prepayment and extension options. For certain revolving credit facilities, the expected life is estimated based on the period over which 
we are exposed to credit risk and how credit losses are mitigated by management actions.  

Modified Financial Assets  

The original terms of a financial asset may be renegotiated or otherwise modified, resulting in an impact to contractual cash flows. In particular, in an effort to minimize our 
realized losses, modifications may be granted in situations where a borrower experiences financial difficulty. Modifications may include payment deferrals, extension of 
amortization periods, interest rate reductions, principal forgiveness, debt consolidation or forbearance. If it is determined that the modification results in expiry of cash 
flows, the original asset is derecognized and a new asset is recognized based on the new contractual terms.  

Where a modification does not result in derecognition, the gross carrying amount of the financial asset is recalculated as the present value of the renegotiated or modified 
contractual cash flows, discounted at the original effective interest rate, and a gain or loss is recognized immediately in the consolidated statements of income. The financial 
asset continues to be subject to the same assessment for SICR relative to initial recognition. Expected cash flows arising from the modified contractual terms are considered 
when estimating ECL for the modified asset. Financial assets that are modified while having an allowance for credit losses equal to lifetime ECL may revert to having to an 
allowance for credit losses equal to 12-month ECL after a period of performance and improvement in the borrower’s financial condition.  

80    |   CWB Financial Group 2020 Annual Report 

Definition of Default  

The definition of default used in the estimation of ECL is consistent with the definition of default used for internal credit risk management purposes. Loans are determined 
to be in default and classified as impaired when payments are contractually past due 90 days or more, when we have commenced realization proceedings, or when we are 
of the opinion that the loan should be regarded as impaired based on objective evidence. Objective evidence that a loan is impaired may include significant financial difficulty 
of a borrower, default or delinquency of a borrower, breach of loan covenants or conditions, or indications that a borrower will enter bankruptcy.  

Financial assets are reviewed on an ongoing basis to assess whether any should be classified as impaired. Loans that have become impaired are monitored closely by a 
specialized team with regular reviews of each loan and its realization plan. Impaired loans are returned to performing status when the timely collection of both principal 
and interest is reasonably assured and all delinquent principal and interest payments are brought current.  

Write-offs  

Financial assets are written off, either partially or in full, against the related allowance for credit losses when we conclude that there is no realistic prospect of future recovery 
in respect of those amounts. When financial assets are secured, this is generally after all collateral has been realized or transferred to us, or in certain circumstances, when 
the net realizable value of any collateral and other available information suggests that there is no reasonable expectation of further recovery. In subsequent periods, any 
recoveries of amounts previously written off are recorded as a reduction to the provision for credit losses in the consolidated statements of income. 

3. ACQUISITION

On June 1, 2020, we acquired 100% of the common shares of iA Investment Counsel Inc., comprising the businesses of T.E. Wealth and Leon Frazer & Associates (the wealth 
acquisition), in exchange for $87 million cash. The wealth acquisition is accounted for in accordance with IFRS 3 Business Combinations as described in Note 1. The results 
of operations from the wealth acquisition have been included in our consolidated financial statements since the acquisition date.  

T.E. Wealth and Leon Frazer & Associates provide financial planning and wealth management services that target high-net-worth clients as well as investment management 
and financial education services to Indigenous communities. The wealth acquisition has a significant client base in Ontario as well as across Canada, including Quebec, 
Alberta and British Columbia.  

Along with $6 billion of off-balance sheet assets under management, advisement and administration, the following table summarizes the fair value of the assets acquired 
and liabilities assumed on the acquisition date:  

Assets and Liabilities Acquired at Fair Value 

Goodwill 

Intangible assets 

Property and equipment 

Cash and non-interest bearing deposits with financial institutions 

Other assets(1) 

Other liabilities(2) 

Net Assets Acquired 

(1)
(2)

Includes accounts receivable of $9,870, with a carrying value which approximates fair value. 
Includes deferred tax liability of $7,767.

$ 

June 1 
2020 

52,506 

33,123 

5,703 

3,303 

10,384 

(18,203) 

$ 

86,816 

Intangible assets include customer relationships, brands, and software. Goodwill primarily reflects the value of future growth prospects and expected business synergies 
from combining the acquired businesses with our existing wealth management businesses. The goodwill and the majority of intangible assets are not deductible for income 
tax purposes. 

Since June 1, 2020, the wealth acquisition contributed $14,681 of wealth management non-interest income and a net loss of $661, including after-tax acquisition and 
integration costs of $2,442 and amortization of acquisition related intangible assets of $898. If the acquisition had occurred on November 1, 2019, the wealth acquisition 
would  have  contributed  approximately  $36  million  to  wealth  management  non-interest  income  and  a  net  loss  of  approximately  $2  million,  including  the  estimated 
amortization of acquisition related intangible assets of approximately $2 million to October 31, 2020. 

CWB Financial Group 2020 Annual Report    |   81

4. CASH RESOURCES

Cash resources include highly liquid investments that are readily convertible to cash and are subject to an insignificant risk of change in value. Cheques and other items in 
transit included in cash resources are recorded at amortized cost and represent the net position of uncleared cheques and other items in transit.  

Interest bearing deposits with regulated financial institutions included in cash resources are classified and measured at FVOCI as the requirements of the SPPI test are 
satisfied and the deposits are managed under a ‘hold to collect and sell’ business model. Changes in fair value are reported in other comprehensive income, net of income 
taxes. 

At October 31, 2020, the fair value of deposits with regulated financial institutions was $254,451 (October 31, 2019 – $293,856) with $21,515 (October 31, 2019 – $20,355) 
restricted from use in relation to the securitization of equipment financing leases and loans. 

5. SECURITIES

Classification and Measurement 

The securities portfolio consists of both debt securities and preferred shares. The applicable measurement categories are as follows: 

Debt Securities 

Debt securities, which are measured at FVOCI, have contractual cash flows that satisfy the requirements of the SPPI test and are purchased with the objective of collecting 
contractual cash flows and selling the assets in response to, or in anticipation of, changes in interest rate, credit or foreign currency risk, funding sources, terms or to meet 
liquidity requirements. 

Debt securities measured at FVOCI are initially recorded at fair value, net of transaction costs. They are subsequently measured at fair value, with unrealized gains and losses 
recorded in OCI, net of tax, until the security is sold. Gains and losses realized upon sale of the securities are recorded in gains (losses) on securities, net in the consolidated 
statements of income. Interest income earned is recorded using the effective interest method. 

Preferred Shares 

CWB has made the irrevocable election to measure preferred shares, which are equity instruments held for long-term investment purposes, at FVOCI. Dividends from 
preferred  shares  are  recognized  in  interest  income  in  the  consolidated  statements  of  income.  Unrealized  gains  and  losses  are  recorded  in  OCI,  net  of  tax,  and  are 
subsequently transferred directly to retained earnings if the instrument is sold. 

The analysis of securities at carrying value, by type and maturity or reprice date, follows: 

Maturity/Reprice 

Within 
 1 Year 

1 to 
3 Years 

3 to 
5 Years 

Greater  
than 5 
 years 

As at 
October 31 
2020 

As at 
October 31  
2019 

Measured at FVOCI 
Interest bearing deposits with regulated financial institutions(1) 

$ 

254,451   $  

-  $

-  $

-  $

254,451   $ 

293,856 

Debt securities issued or guaranteed by 

Canada 

A province or municipality 

Other debt securities(2) 

Designated at FVOCI 
Preferred shares 

Total 

515,089 

62,428  

213,279  

637,354  

370,255  

137,906  

1,992  

- 

127,164  

34,732 

- 

-  

38,360 

1,317,967  

1,341,326 

- 

26,059 

967,415 

377,244 

489,261 

170,456 

- 

1,992  

18,164 

$ 

1,547,239   $  1,145,515   S 

161,896   $ 

64,419  $ 

 2,919,069  $  2,313,063 

(1)

(2)

Included in cash resources on the consolidated balance sheets.

Includes securities issued or guaranteed by the United States Treasury of $93,078 (October 31, 2019 – $76,033).

82    |   CWB Financial Group 2020 Annual Report 

 
Unrealized Gains and Losses 

Unrealized gains and losses related to debt securities and cash resources measured at FVOCI and equity securities designated at FVOCI are as follows: 

Measured at FVOCI 
Interest bearing deposits with regulated financial institutions 
Debt securities issued or guaranteed by 

Canada 
A province or municipality 

Other debt securities 

Designated at FVOCI 
Preferred shares 

Total 

Measured at FVOCI 
Interest bearing deposits with regulated financial institutions 
Debt securities issued or guaranteed by 

Canada 
A province or municipality 

Other debt securities 

Designated at FVOCI 
Preferred shares 

Total 

As at October 31, 2020 

Amortized 

Cost(1) 

Unrealized 
Gains 

Unrealized 
Losses 

Fair 
Value 

  $       254,442  

  $  

  11  

  $  

  2  

  $ 

  254,451  

  1,313,002  
  964,084  
  376,377  

  5,232 
  3,394 
  1,126 

  267  
  63  
  259  

  1,317,967  
  967,415  
  377,244  

  1,953  

  39 

 -

1,992

  $    2,909,858  

  $  

  9,802  

  $  

  591  

  $  

 2,919,069 

As at October 31, 2019 

Amortized 

Cost(1) 

Unrealized 
Gains 

Unrealized 
Losses 

Fair 
Value 

  $      293,865  

  $  

 -

 $

  9  

  $ 

  293,856  

  1,344,455  
  489,361  
  170,431  

  477  
  290  
  76 

  3,606  
  390  
  51  

  1,341,326  
  489,261 
  170,456  

  26,648  

 -

 8,484

  18,164  

  $    2,324,760  

  $  

  843  

  $  

  12,540  

  $  

 2,313,063  

(1) The amortized cost of debt securities and cash resources measured at FVOCI is net of an allowance for credit losses of $349 (October 31, 2019 – $196).

During  the year  ended October  31,  2020,  we  disposed  of  preferred  shares  with  a  fair  value  of  $16,690  (October  31,  2019  –  $56,279).  Related  to  the  dispositions,  we 
reclassified cumulative after-tax realized losses of $6,124 from AOCI to retained earnings (October 31, 2019 – $20,370). Dividend income recognized in the consolidated 
statements of income on preferred shares that were held at October 31, 2020 totaled $41 (October 31, 2019 – $999). Dividend income recognized in the consolidated 
statements of income related to preferred shares disposed during the year totaled $117 (October 31, 2019 – $1,355). 

Impairment 

Impairment losses and recoveries on debt securities measured at FVOCI, estimated using an ECL approach, are recognized in the provision for credit losses in the consolidated 
statements of income and correspondingly reduce the accumulated changes in fair value recorded in OCI.  

During the year ended October 31, 2020, credit losses of $153 (October 31, 2019 – reversal of $103) were recorded in the consolidated statements of income related to a 
reduction in the estimated allowance for credit losses on performing debt securities measured at FVOCI, all of which were in Stage 1 as at October 31, 2020 (October 31, 
2019 – increase). 

6. SECURITIES SOLD UNDER REPURCHASE AGREEMENTS AND PURCHASED UNDER RESALE AGREEMENTS

Securities  sold  under  repurchase  agreements  represent  the  sale  of  Government  of  Canada  securities  or  United  States  Treasury  securities  by  CWB  effected  with  a 
simultaneous agreement to purchase them back at a specified price on a future date, which is generally short term. The difference between the proceeds of the sale and 
the predetermined cost to be paid on a resale agreement is recorded as deposit interest expense. 

Securities purchased under resale agreements represent the purchase of Government of Canada or United States Treasury securities by CWB effected with a simultaneous 
agreement to sell them back at a specified price on a future date, which is generally short term. The difference between the cost of the purchase and the predetermined 
proceeds to be received on a resale agreement is recorded as securities interest income. 

Securities sold under repurchase agreements and purchased under resale agreements are classified and measured at amortized cost in the consolidated balance sheets.  

CWB Financial Group 2020 Annual Report    |   83

7. LOANS, IMPAIRED LOANS AND ALLOWANCE FOR CREDIT LOSSES

Loans at Amortized Cost 

Loans, including leases, which are measured at amortized cost and stated net of unearned income, unamortized premiums or discounts and allowance for credit losses, are 
originated or purchased with the objective of collecting contractual cash flows and generate cash flows that satisfy the requirements of the SPPI test. Loan fees integral to 
the yield, net of transaction costs, are amortized to interest income using the effective interest method. 

The composition of our loan portfolio by geographic region and industry sector follows: 

BC 

AB 

ON 

SK  

QC 

MB 

Other 

Total 

Composition 
Percentage 

Oct. 31 
2020 

Oct. 31 
2019 

$ 

1,639  

$

1,680 

$ 

2,233  

$

274  

$

-  $

  129  

$

119   $

6,074  

20%  

  20% 

($ millions) 

Personal(1) 

Business 

General commercial loans 

Commercial mortgages 

Equipment financing and leasing(2) 

Real estate project loans 

Oil and gas production loans 

2,917  

2,802  

797  

 1,567  

 - 

2,930  

 2,291  

 1,339  

1,110  

 179

2,801  

  176  

1,424  

  382  

- 

  307  

  276  

  462  

  87  

 16

  286 

  15  

  624  

  13  

  -  

  302  

  136  

  264  

  93  

-  

  154  

  9,697  

 - 

  344  

 - 

 -  

 5,696

 5,254

 3,252

       195 

32  

  19  

17  

  11  

  1  

30  

18  

18  

13  

1  

 8,083  

7,849  

4,783  

  1,148  

  938  

  795  

  498  

  24,094  

  80  

  80  

Total(3) 

$ 

 9,722  

$    9,529   $ 

  7,016  

$     1,422  

$

  938   $ 

  924  

$

  617   $   30,168 

  100% 

100% 

Composition Percentage 
October 31, 2020 
October 31, 2019 

32% 
  33% 

32% 
  32% 

  23% 
  22% 

  5% 
  5% 

  3%
  3% 

  3%
  3% 

  2%
  2% 

100%
  100% 

Includes mortgages securitized through the National Housing Act Mortgage Backed Securities program reported on-balance sheet of $1,093 (October 31, 2019 – $837) (see Note 8).
Includes securitized leases and loans reported on-balance sheet of $1,678 (October 31, 2019 – $1,613) (see Note 8).

(1)
(2)
(3) This table does not include an allocation of the allowance for credit losses. 

Credit Quality 

Internal Risk Ratings 

Within our loan portfolios, borrowers are assigned a borrower risk rating (BRR) that reflects the credit quality of the obligor using industry and sector-specific risk models 
and expert credit judgment. BRRs are assessed and assigned at the time of loan origination and reviewed at least annually, with the exception of consumer loans and single 
unit residential mortgages. More frequent reviews are conducted for borrowers with weaker risk ratings, borrowers that trigger a review based on adverse changes in 
financial performance and borrowers requiring or requesting changes to credit facilities. Each BRR has a PD calibrated against it, which is estimated based on our historical 
loss experience for each risk segment or risk rating level, adjusted for forward-looking information. Our BRR scale broadly aligns to external ratings as follows:  

Description 

 Investment grade or low risk 
 Non-investment grade or medium risk 
 Watchlist or high risk 
 Impaired 

CWB Rating Category 

Standard & Poor’s 

Moody’s Investor Services 

1 to 6M 
6L to 8L 
9H to 10L 
11 to 12 

AAA to BBB- 
BB+ to CCC+ 
CCC and below 
Default 

Aaa to Baa3 
Ba1 to Caa1 
Caa2 and below 
Default 

84    |   CWB Financial Group 2020 Annual Report 

Carrying Value of Exposures by Risk Rating 

Gross carrying amounts of loans and the contractual amounts of committed but undrawn credit exposures and letters of credit, categorized based on internal risk ratings, 
are as follows: 

Loans – Personal  
Low risk 
Medium risk 
Watchlist or high risk 
Impaired 

Total 
Allowance for credit losses 

Total, net of allowance for credit losses 

Loans – Business 
Investment grade or low risk 
Non-investment grade or medium risk 
Watchlist or high risk 
Impaired 

Total 
Allowance for credit losses 

Total, net of allowance for credit losses 

Total loans 
Allowance for credit losses 

 As at October 31, 2020  

Performing 

Stage 1 

Stage 2 

Impaired 

Stage 3 

Total 

 $  

$       1,825,017  
  543,315  
- 
- 

  2,368,332  
  (1,338) 

  2,366,994  

$  

  1,549,911  
  1,900,608  
 228,311
-

  3,678,830  
  (5,360) 

  3,673,470  

 -
- 
- 
  26,481 

  26,481  
 (829) 

  25,652  

 $     3,374,928
 2,443,923
228,311
 26,481

  6,073,643  
 (7,527) 

  6,066,116  

  1,679,587  
  15,545,571  
- 
- 

  17,225,158  
  (55,829) 

17,169,329 

  19,593,490  
  (57,167) 

  157,541  
  5,837,525  
 643,192
-

  6,638,258  
  (62,664) 

  6,575,594  

  10,317,088  
  (68,024) 

 - 
- 
- 
  230,660  

  230,660  
  (33,306) 

 1,837,128
 21,383,096
643,192
230,660

  24,094,076  
  (151,799) 

  197,354  

  23,942,277  

  257,141  
  (34,135) 

  30,167,719  
  (159,326) 

Total Loans, Net of Allowance for Credit Losses 

$     19,536,323  

$     10,249,064  

 $  

  223,006   $   30,008,393  

Committed but Undrawn Credit Exposures and Letters of Credit 
Investment grade or low risk 
Non-investment grade or medium risk 
Watchlist or high risk 
Impaired 

Total 
Allowance for credit losses 

Total, Net of Allowance for Credit Losses 

 $  

 $       1,001,324  
  3,110,428  
- 
- 

  4,111,752  
  (1,682) 

 $  

  159,135  
  1,865,438  
 34,498
-

  2,059,071  
  (3,405) 

$       4,110,070  

 $  

  2,055,666  

 $  

 -
- 
- 
- 

- 
- 

- 

$     1,160,459
 4,975,866
 34,498
-

6,170,823

(5,087) 

 $     6,165,736 

CWB Financial Group 2020 Annual Report    |   85

Loans – Personal  
Low risk 
Medium risk 
Watchlist or high risk 
Impaired 

Total 
Allowance for credit losses 

Total, net of allowance for credit losses 

Loans – Business 
Investment grade or low risk 
Non-investment grade or medium risk 
Watchlist or high risk 
Impaired 

Total 
Allowance for credit losses 

Total, net of allowance for credit losses 

Total loans 
Allowance for credit losses 

 As at October 31, 2019  

Performing 

Impaired 

Stage 1 

Stage 2 

Stage 3 

Total 

$  

 $     2,955,248  
  2,034,651  
- 
- 

  4,989,899  
  (1,614) 

  4,988,285  

  1,667,859  
  20,059,887  
- 
- 

  21,727,746  
  (59,957) 

  21,667,789  

  26,717,645  
  (61,571) 

 $  

  48,534  
  507,047  
 114,085
-

  669,666  
  (1,469) 

  668,197  

  32,794  
  617,162  
 291,210
-

  941,166  
  (21,830) 

  919,336  

  1,610,832  
  (23,299) 

 - 
- 
- 
  30,268  

  30,268  
  (1,036) 

  29,232  

 $     3,003,782
 2,541,698
114,085 
 30,268

  5,689,833  
  (4,119) 

  5,685,714  

 - 
- 
- 
  117,982  

  117,982  
  (24,928) 

 1,700,653
 20,677,049
291,210
 117,982

  22,786,894  
  (106,715) 

  93,054  

  22,680,179  

  148,250  
  (25,964) 

  28,476,727  
  (110,834) 

Total Loans, Net of Allowance for Credit Losses 

 $   26,656,074  

 $     1,587,533  

 $  

  122,286  

$   28,365,893  

Committed but Undrawn Credit Exposures and Letters of Credit 
Investment grade or low risk 
Non-investment grade or medium risk 
Watchlist or high risk 
Impaired 

Total 
Allowance for credit losses 

Total, Net of Allowance for Credit Losses 

Payment Deferrals 

 $  

 $     1,029,967  
  4,518,220  
- 
- 

  5,548,187  
  (2,601) 

 $  

  2,655  
  108,812  
 19,484
-

  130,951  
  (1,590) 

 $     5,545,586  

 $  

  129,361  

 $  

 - 
- 
- 
- 

- 
- 

- 

$     1,032,622
 4,627,032
 19,484
-

5,679,138

 (4,191) 

$     5,674,947

In response to the COVID-19 pandemic, we considered payment deferral requests from eligible commercial and personal customers. The agreement to a payment deferral 
on its own does not represent a significant increase in credit risk for an individual borrower that required migration from Stage 1 to Stage 2 under IFRS 9, nor are facilities 
with payment deferrals considered past due. Loans that have migrated to Stage 2 have experienced a significant increase in credit risk due to the adverse shift in economic 
conditions and forecasts. In assessing credit risk, we monitor the credit quality of impacted borrowers using sound credit risk management practices. The loan modifications 
due to payment deferrals did not result in any modification gains or losses. Details regarding the number and balance of loans under payment deferral terms within Stages 
1 and 2 included in the Carrying Value of Exposures by Risk Rating table above, are as follows:   

($ millions, except number of loans) 

Personal loans and mortgages 

General commercial loans 

Commercial mortgages 

Equipment financing and leasing 

Real estate project loans 

Oil and gas production loans 

Total 

As at October 31, 2020 

Stage 1 

Stage 2 

Total 

Number of 
Loans 

Balance 

Number of 
Loans 

Balance 

Number of 
Loans 

Balance 

  146   $  

  44  

  45  

  252  

  -  

  -  

  52  

  127  

  126  

  55  

-  

-  

  352  

$  

  122  

  498     $  

24  

  10  

  124  

-  

-  

  76  

  28  

  46  

-  

-  

  68  

  55  

  376  

  -  

  -  

  174  

  203  

  154  

  101  

-  

-  

487  

 $  

  360  

  510  

 $  

  272  

  997    $  

  632  

86    |   CWB Financial Group 2020 Annual Report 

Impaired and Past Due Loans 

Outstanding gross loans and impaired loans, net of allowance for credit losses, by loan type, are as follows: 

As at October 31, 2020 

As at October 31, 2019 

Gross 
Amount 

Gross 
Impaired 
Amount(1) 

Stage 3 
Allowance 

Net 
Impaired 
Loans 

Gross 
Amount 

Gross 
Impaired 
Amount(1) 

Stage 3 
Allowance 

Net 
Impaired 
Loans 

$  6,073,643  $ 

26,481  $ 

829  $ 

25,652  $  5,689,833  $ 

30,268  $ 

1,036  $ 

29,232 

Personal 

Business 

General commercial loans 

Commercial mortgages(2) 

Equipment financing and leasing 

Real estate project loans 

Oil and gas production loans 

9,697,325 

5,695,614 

5,253,503 

3,252,519 

195,115 

90,628 

48,797 

63,642 

24,858 

2,735 

21,261 

1,719 

10,326 

- 

- 

69,367 

47,078 

53,316 

24,858 

2,735 

8,599,527 

5,088,193 

5,191,901 

3,752,480 

154,793 

26,030 

22,950 

43,767 

5,446 

19,789 

7,030 

2,764 

15,134 

- 

- 

19,000 

20,186 

28,633 

5,446 

19,789 

Total 

$  30,167,719  $ 

257,141  $ 

34,135  $ 

223,006  $  28,476,727  $ 

148,250  $ 

25,964  $ 

122,286 

(1) Gross impaired loans include foreclosed assets with a carrying value of $4,357 (October 31, 2019 – 4,217). CWB pursues timely realization on foreclosed assets and does not use the assets for its own operations.

(2) Multi-family residential mortgages are included in commercial mortgages. 

During the year, interest recognized as income on impaired loans totaled $7,801 (2019 – $3,328). 

Outstanding impaired loans, net of allowance for credit losses, by provincial location of security are as follows: 

Alberta 

British Columbia 

Ontario 

Saskatchewan 

Quebec 

Manitoba 

Other 

Total 

As at October 31, 2020 

As at October 31, 2019 

Gross 
Impaired 
Amount 

Stage 3 
Allowance 

Net 
Impaired 
Loans 

Gross 
Impaired 
Amount 

Stage 3 
Allowance 

$ 

105,487  $ 

14,292  $ 

91,195  $ 

77,891  $ 

10,692  $ 

40,304 

60,892 

23,692 

8,636 

4,007 

14,123 

4,659 

8,104 

2,103 

1,942 

2,356 

679 

35,645 

52,788 

21,589 

6,694 

1,651 

13,444 

17,488 

20,126 

10,529 

6,622 

11,831 

3,763 

1,349 

4,157 

2,181 

1,886 

4,795 

904 

Net 
Impaired 
Loans 

67,199 

16,139 

15,969 

8,348 

4,736 

7,036 

2,859 

$ 

257,141  $ 

34,135  $ 

223,006  $ 

148,250  $ 

25,964  $ 

122,286 

Loans are considered past due when a customer has not made a payment by the contractual due date. The following table presents the carrying value of loans that are 
contractually past due but not classified as impaired: 

As at October 31, 2020 

Personal 

Business 

Total 

As at October 31, 2019 

Allowance for Credit Losses 

1 - 30 
 days 

31 - 60 
days 

61 - 90 
days 

Total 

38,975  $ 

9,874  $ 

1,770  $ 

50,619 

100,685 

31,925 

16,559 

149,169 

139,660  $ 

41,799  $ 

18,329  $ 

199,788 

169,979  $ 

74,030  $ 

11,355  $ 

255,364 

$ 

$ 

$ 

Allowance for credit losses related to performing loans is estimated using an ECL approach that incorporates a number of underlying assumptions which involve a high 
degree  of  management  judgment  and  can  have  a  significant  impact  on  financial  results.  The  allowance  for  credit  losses  is  our  most  significant  accounting  estimate. 
Significant key drivers impacting the estimation of ECL, which are interrelated, include: 

• changes in internal risk ratings attributable to a borrower or instrument reflecting changes in credit quality; 
• thresholds used to determine when a borrower has experienced a SICR; and, 
• changes in forward-looking information, specifically related to variables to which the ECL models are calibrated. 

The inputs and models used for estimating ECL may not always capture all emerging market conditions at the reporting date and as such, qualitative adjustments based on 
expert judgment that consider reasonable and supportable information may be incorporated. 

CWB Financial Group 2020 Annual Report    |   87

Assessment of Significant Increases in Credit Risk 

The determination of whether a loan has experienced a SICR has a significant impact on the estimation of allowance for credit losses as 12-month ECL is recorded for loans 
in Stage 1 and lifetime ECL are recorded for loans that have migrated to Stage 2. Movement between Stages 1 and 2 is impacted by changes in borrower-specific risk 
characteristics as well as changes in applicable forward-looking information. The main factors considered in assessing whether a loan has experienced a SICR are relative 
changes in internal risk ratings since initial recognition, incorporating forward-looking information, and certain other criteria such as 30 days past due and migration to 
watchlist status.  

Forecasting Forward-looking Information 

Forward-looking information is incorporated into both the assessment of whether a loan has experienced a SICR since its initial recognition and the estimation of ECL. The 
models used to estimate ECL consider macroeconomic factors that are most closely correlated with credit risk in the relevant portfolios and are calibrated to consider our 
geographic diversification. 

As indicated in Note 1, COVID-19 and the measures taken by Canadian federal, provincial and municipal governments to limit its spread have had a material adverse impact 
on the Canadian economy. To mitigate the economic impact, governments enacted policy measures to provide economic stimulus and financial support to individuals and 
businesses, and to settle financial market volatility. 

The forward-looking macroeconomic scenario described below reflects our best estimate as at October 31, 2020, calibrated to an average of the large Canadian banks’ 
macroeconomic forecasts. The rapidly evolving nature of this pandemic and its impacts on the economy, along with government relief and stimulus, has led to continuously 
changing macroeconomic assumptions. Hindsight cannot be used, so while these evolving assumptions may result in future forecasts that differ from those used in the ECL 
estimation as at October 31, 2020, those changes will be reflected in future quarters. 

The primary macroeconomic variables, for each quarter over the next 12 months and the remaining forecast period thereafter, used to estimate ECL are as follows: 

Macroeconomic Variable 

Forecast 

January 31 
2021 

 April 30 
2021 

July 31  
2021 

 October 31 
 2021 

Remaining  
Forecast  
Period 

GDP growth (decline), quarter over quarter, annualized 

(5) %

(1) %

13  % 

6  % 

3  % 

Unemployment rate 

Housing price growth (decline), year over year 

Three-month treasury bill rate 

U.S. dollar/Canadian dollar exchange rate 

$ 

WTI oil price (U.S. dollar per barrel) 

9 

1 

0.2 

1.36 

40 

8 

(2)

0.2 

$ 

1.35 

  $ 

45 

8 

3

0.2 

1.34 

46 

$ 

7 

1 

0.2 

1.34 

46 

$ 

6 

2 

2.4 

1.34 

49 

The primary macroeconomic variables impacting ECL for personal loan portfolios are unemployment rates and Multiple Listings Service (MLS) housing resale price growth. 
Business portfolios are impacted by all of the variables in the table above, to varying degrees. Increases in unemployment rates and interest rates will generally correlate 
with  higher  expected  credit  losses  while  increases  in  oil  price,  annual  gross  domestic  product  (GDP)  growth,  and  MLS  housing  resale  price  growth,  and  the  U.S. 
dollar/Canadian dollar exchange rate will generally result in lower ECL. 

The forecast scenario presented in the table above incorporates assumptions about the resulting economic impacts of the COVID-19 pandemic, based on information and 
facts available at October 31, 2020. The forecast assumes a gradual and continued recovery of the economy and the estimated impact of various government and central 
bank stimulus programs. Housing price growth typically lags behind other economic factors, with a slight dip forecast in 2021, followed by a resumption of growth. The oil 
price forecast begins at the current price with a gradual recovery following increased energy demand as the economy recovers. 

ECL  is  sensitive  to  changes  in  both  the  scenario  described  above  as  well  as  the  incorporation  of  multiple  macroeconomic  scenarios.  Our  models  include  a  simulation 
incorporating  a  large  volume  of  alternate  macroeconomic  scenarios  into  our  ECL  estimate.  This  approach  resulted  in  an  increase  of  approximately  $12  million  to  the 
performing loan allowance for credit losses at October 31, 2020, relative to using only the forecast scenario presented above. 

We continue to supplement our modeled ECL to reflect expert credit judgments to our estimation of ECL. These expert credit judgments account for the variability in the 
results provided by the models and consider the impact of both tail-risk events and the lagging impacts of typical credit cycles. These expert credit judgments also allow us 
to incorporate the estimated impact of the unprecedented levels of government stimulus and support, which cannot be modelled historically as they have not occurred in 
the past, or any risks of uncertainties that we believe have not been fully reflected in our underlying models. 

Stage 3 Allowance for Credit Losses 

For impaired loans in Stage 3, the allowance for credit losses is measured for each loan as the difference between the carrying value of the loan at the time it is classified as 
impaired and the present value of the cash flows we expects to receive, using the original effective interest rate of the loan. When the amounts and timing of future cash 
flows cannot be reliably estimated, either the fair value of the security underlying the loan, net of any expected realization costs, or the current market price for the loan 
may be used to measure the estimated realizable amount. Security can vary by type of loan and may include real property, working capital, guarantees, or other equipment.  

88    |   CWB Financial Group 2020 Annual Report 

Reconciliation 

A reconciliation of changes in the allowance for credit losses related to loans, committed but undrawn credit exposures and letters of credit follows: 

Personal  
Balance at beginning of year 
Transfers to (from) 

Stage 1(1) 
Stage 2(1) 
Stage 3(1) 

Net remeasurement(2) 
New originations 
Derecognitions and maturities 

Provision for (reversal of) credit losses(3) 
Write-offs 
Recoveries 

Balance at end of year 

Business 
Balance at beginning of year 
Transfers to (from) 

Stage 1(1) 
Stage 2(1) 
Stage 3(1) 

Net remeasurement(2) 
New originations 
Derecognitions and maturities 

Provision for (reversal of) credit losses(3) 
Write-offs 
Recoveries 

Balance at end of year 

Total Allowance for Credit Losses 

Represented by: 

Loans 
Committed but undrawn credit exposures and letters of credit(4) 

Total Allowance for Credit Losses(5) 

(1) Represents stage movements prior to remeasurement of the allowance for credit losses.

2020 

Performing 

Impaired 

Stage 1 

Stage 2 

Stage 3 

Total 

 $  

  1,620  

 $  

  1,480  

 $  

  1,036   $  

  4,136  

223 
 (1,871) 
 (2) 
 (1,139) 
2,860  
(345) 

 (274) 
- 
- 

  1,346  

 (223) 
1,871 
(1,168) 
3,874 
  -  
 (458) 

 3,896
-
-

  5,376  

 - 
-  
1,170 
  360 
-  
(4)

  1,526  
  (1,795) 
  62  

 829  

-  
-  
  -  
  3,095  
  2,860  
(807) 

  5,148  
  (1,795) 
  62  

 7,551  

$  

  62,552  

 $  

  23,409  

$  

  24,928   $  

  110,889  

  8,654  
  (16,686) 
(224) 
(34,733) 
  68,588  
  (30,648) 

  (5,049) 
  -  
  -  

  57,503  

  (8,654) 
  16,779  
(12,965) 
 68,716 
  -  
  (21,232) 

 42,644 
-  
-  

  66,053  

  -  
(93) 
13,189  
42,053  
-  
  (6,120) 

49,029 
  (46,736) 
  6,085  

  33,306  

-  
- 
- 
 76,036  
  68,588  
  (58,000) 

86,624 
  (46,736) 
  6,085  

  156,862  

 $  

  58,849  

$  

  71,429  

 $  

  34,135  

 $  

  164,413  

$  

  57,167  
  1,682  

 $  

  68,024  
  3,405  

 $  

  34,135   $  

- 

  159,326  
 5,087

 $  

  58,849  

 $  

  71,429  

 $  

  34,135  

 $  

  164,413  

(2) Represents credit risk changes as a result of significant increases in credit risk, changes in credit risk that did not result in a transfer between stages, changes in model inputs and assumptions, including changes in forward-looking

macroeconomic forecasts and qualitative adjustments, and changes due to partial repayment. 

(3)
(4)

Included in the provision for credit losses in the consolidated statements of income.
Included in other liabilities in the consolidated balance sheets.

(5) Allowance for credit losses related to debt securities measured at FVOCI, cash resources and other financial assets classified at amortized cost were excluded from the table above. See Note 5 for details related to the allowance

for credit losses on debt securities measured at FVOCI. Cash resources and other financial assets classified at amortized cost are presented in the consolidated balance sheets, net of allowance for credit losses. 

CWB Financial Group 2020 Annual Report    |   89

Personal  
Balance at beginning of year 
Transfers to (from) 

Stage 1(1) 
Stage 2(1) 
Stage 3(1) 

Net remeasurement(2) 
New originations 
Derecognitions and maturities 

Provision for (reversal of) credit losses(3) 
Write-offs 
Recoveries 

Balance at end of year 

Business 
Balance at beginning of year 
Transfers to (from) 

Stage 1(1) 
Stage 2(1) 
Stage 3(1) 

Net remeasurement(2) 
New originations 
Derecognitions and maturities 

Provision for (reversal of) credit losses(3) 
Write-offs 
Recoveries 

Balance at end of year 

Total Allowance for Credit Losses(4) 

Represented by: 

2019 

Performing 

Impaired 

Stage 1 

Stage 2 

Stage 3 

Total 

 $  

  1,461  

 $  

  1,181  

 $  

  647   $  

  3,289  

  211  
(369)
 (10)
  (1,236) 
  1,870  
(307)

  159  
  -  
  -  

  1,620  

 (211)
 389
 (96)
 594 
  -  
 (377)

  299  
-  
-  

  1,480  

 - 
(20)
  106  
  1,860  
-  
 (172)

  1,774  
  (1,422) 
  37  

  1,036  

-  
- 
  -  
  1,218  
  1,870  
(856)

  2,232  
  (1,422) 
  37  

  4,136  

$  

  59,325  

 $  

  26,570  

$  

  26,380   $  

  112,275  

  13,802  

  (13,802) 

  -  

-  

  (5,780) 
 (158)
  (34,446) 
  46,846  
  (17,037) 

  3,227  
  -  
  -  

  62,552  

  6,788  
 (3,231) 
 14,896 
  -  
  (7,812) 

  (3,161) 
-  
-  

  23,409  

  (1,008) 
  3,389  
  53,477  
-  
(295)

  55,563  
  (60,844) 
  3,829  

  24,928  

  -  
  -  
  33,927  
  46,846  
 (25,144) 

  55,629  
  (60,844) 
  3,829  

  110,889  

 $  

  64,172  

 $  

  24,889  

 $  

  25,964   $  

  115,025  

Loans 
Committed but undrawn credit exposures and letters of credit(4) 

Total Allowance for Credit Losses(5) 

$  

  61,571  
  2,601  

 $  

  23,299  
  1,590  

 $  

  25,964   $  

- 

  110,834  
 4,191

 $  

  64,172  

 $  

  24,889  

 $  

  25,964  

 $  

  115,025  

8. FINANCIAL ASSETS TRANSFERRED BUT NOT DERECOGNIZED

Securitization of equipment financing leases and loans 

We securitize equipment financing leases and loans to third parties. These securitizations do not qualify for derecognition as we continue to be exposed to certain risks 
associated with the leases and loans, therefore we have not transferred substantially all of the risk and rewards of ownership. As the leases and loans do not qualify for 
derecognition, the assets are not removed from the consolidated balance sheets and a securitization liability is recognized within debt related to securitization activities for 
the cash proceeds received (see Note 15). 

During 2020, we securitized equipment financing leases and loans of $1,253,266 (2019 – $784,125) which were sold to third parties for cash proceeds of $1,115,814 (2019 
– $704,392).

Securitization of residential mortgages 

We securitize fully insured residential mortgage loans through the creation of mortgage-backed securities under the National Housing Act Mortgage Backed Securities (NHA 
MBS) program sponsored by the Canada Mortgage and Housing Corporation (CMHC). The mortgage-backed securities are sold directly to third party investors, sold to the 
Canada Housing Trust (CHT) as part of the Canada Mortgage Bond (CMB) program or are held by us. The CHT issues CMBs, which are government guaranteed, to third party 
investors and uses resulting proceeds to purchase NHA MBS from us and other mortgage issuers in the Canadian market. 

The third party sale of the mortgage pools that comprise the NHA MBS does not qualify for derecognition as we retain the credit and interest rate risks associated with the 
mortgages, which represent substantially all of the risks and rewards associated with the transferred assets. As a result, the mortgages remain on the consolidated balance 
sheets as personal loans and are carried at amortized cost. Cash proceeds from the third party sale of the mortgage pools, including those sold as part of the CMB program, 
are recognized within debt related to securitization activities (see Note 15). 

During 2020, we securitized residential mortgages of $208,305 which were sold to the CHT for cash proceeds of $207,005 (2019 – $203,455 sold for cash proceeds of 
$202,871) and did not sell any securitized residential mortgages directly to third party investors (2019 – nil).     

90    |   CWB Financial Group 2020 Annual Report 

Securities sold under repurchase agreements 

We enter into repurchase agreements under which we sell previously recognized securities, with a simultaneous agreement to purchase them back at a specific price on a 
future date, but retain substantially all of the credit, price, interest rate, and foreign exchange risks and rewards associated with the assets (see Note 6). These securities 
are not derecognized and the cash proceeds from the sale are recognized within other liabilities on the consolidated balance sheets. 

Additionally, we have securitized residential mortgages through the NHA MBS program totaling $577,449 with a fair value of $584,743 (2019 – $394,342 with a fair value of 
$393,159) that were not transferred to third parties. 

Details about the nature of transferred financial assets that do not qualify for derecognition and the associated liabilities are as follows: 

Transferred Assets that do not Qualify for Derecognition 

Securitized leases and loans 
Securitized residential mortgages 
Securities sold under repurchase agreements 

Associated Liabilities(1) 

Net Position 

As at October 31, 2020 

As at October 31, 2019 

Carrying Value 

Fair Value 

Carrying Value 

Fair Value 

  $  

  $  

 $  

  1,677,515  
  515,540  
  65,198  

  2,258,253  
  2,116,878  

1,710,730 
  522,051  
  65,198  

  2,297,979  
  2,148,860  

  1,613,426     $  
  442,310  
  29,965  

1,616,653  
  440,983  
  29,965  

  2,085,701  
  1,943,764  

  2,087,601  
  1,965,313  

  $  

  141,375  

 $  

  149,119  

  $  

  141,937     $  

  122,288  

(1) Associated liabilities relating to securities sold under repurchase agreements are $65,198 (October 31, 2019 – $29,965), and associated liabilities relating to securitized leases and loans, and securitized residential mortgages are

described in Note 15. 

9. PROPERTY AND EQUIPMENT

Land is carried at cost. Buildings, equipment and furniture, and leasehold improvements are carried at cost less accumulated depreciation and impairment. Right-of-use 
assets, which reflect the adoption of IFRS 16 as described in Note 1, reflect leases of primarily branches and office premises.  

Depreciation is calculated primarily using the straight-line method over the estimated useful life of the asset, as follows:  

• Buildings: 20 years 
• Computer and office equipment and furniture: 3 to 10 years
• Leasehold improvements: over the shorter of the term of the lease and the remaining useful life 
• Right-of-use assets: over the earlier of the lease term and the expected life. If ownership will transfer to us or we are reasonably certain to exercise a purchase 

option at the end of the lease term, the expected life of the right-of-use asset is used. 

When components of an item of property and equipment have different useful lives, they are accounted for as separate items. Gains and losses on disposal are recorded in 
non-interest income in the period of disposal. Property and equipment is subject to an impairment review if there are events or changes in circumstances which indicate 
that the carrying amount may not be recoverable. 

CWB Financial Group 2020 Annual Report    |   91

Cost 
Balance at November 1, 2019 

Adoption of IFRS 16 on November 1, 2019  

Acquisition 

Additions 

Lease modifications 

Disposals 

(Note 1) 

(Note 3) 

Balance at October 31, 2020 

Accumulated Depreciation and Impairment 
Balance at November 1, 2019 

Depreciation  

Disposals 

Balance at October 31, 2020 

Net Carrying Amount at October 31, 2020 

Cost 
Balance at November 1, 2018 

$ 

$ 

Additions 

Disposals 

Balance at October 31, 2019 

Accumulated Depreciation and Impairment 

Balance at November 1, 2018 

Depreciation  

Disposals 

Balance at October 31, 2019 

Leasehold 
Improvements 

 Land and  
Buildings 

Computer 
Equipment 

Office 
Equipment 

Right of Use 
Asset 

Total 

$ 

80,782  $ 

18,653  $ 

42,197  $ 

49,152  $ 

-  $ 

190,784 

- 

884 

6,376 

- 

(2,037) 

86,005 

55,713 

5,485 

(2,013) 

59,185 

- 

- 

302 

- 

- 

- 

32 

5,812 

- 

(120) 

18,955 

47,921 

6,386 

566 

- 

6,952 

29,462 

3,883 

(90) 

33,255 

- 

114 

1,128 

- 

(1,291) 

49,103 

36,057 

2,907 

(1,291) 

37,673 

79,874 

4,673 

5,955 

(3,767) 

(347) 

86,388 

- 

12,305 

(347) 

11,958 

26,820  $ 

12,003  $ 

14,666  $ 

11,430  $ 

74,430  $ 

79,874 

5,703 

19,573 

(3,767) 

(3,795) 

288,372 

127,618 

25,146 

(3,741) 

149,023 

139,349 

76,505  $ 

18,905  $ 

36,701  $ 

44,321  $ 

-  $

176,432 

4,277 

- 

80,782 

51,324 

4,389 

- 

55,713 

165 

(417) 

18,653 

6,129 

564 

(307) 

6,386 

5,713 

(217) 

42,197 

26,140 

3,539 

(217) 

29,462 

5,326 

(495) 

49,152 

33,741 

2,810 

(494) 

36,057 

- 

- 

- 

- 

- 

- 

- 

15,481 

(1,129) 

190,784 

117,334 

11,302 

(1,018) 

127,618 

63,166 

Net Carrying Amount at October 31, 2019 

$ 

25,069  $ 

12,267  $ 

12,735  $ 

13,095  $ 

-  $

10. GOODWILL AND INTANGIBLE ASSETS

Goodwill 

Goodwill arises on the acquisition of subsidiaries and represents the excess of the fair value of the purchase consideration, including any amount of any non-controlling 
interest in the acquiree, over the net recognized amounts of the identifiable assets, including identifiable intangible assets, and liabilities assumed. For the purposes of 
calculating goodwill, fair values of acquired assets and liabilities are determined by reference to market values or by discounting expected future cash flows to present value.  

This discounting is performed using either market rates, or risk-free rates with risk-adjusted expected future cash flows.  

Goodwill is stated at cost less impairment losses. Goodwill is allocated to cash-generating units (CGU) for the purpose of impairment testing considering the business level 
at which goodwill is monitored for internal management purposes. A CGU is the smallest identifiable group of assets that generates cash inflows that are largely independent 
of the cash inflows from other assets or group of assets. On this basis, CWB’s CGUs with goodwill allocated are: 

• CWB Maxium Financial Inc. (MX); 
• CWB National Leasing Inc. (NL); and, 
• Wealth  Management  (WM)  which  includes  CWB  Wealth  Management  Ltd.,  CWB  McLean  &  Partners  Wealth  Management  Ltd.  (M&P),  and  the  wealth  acquisition 
described in Note 3. In 2020, we reassessed our cash generating units following the wealth acquisition to reflect subsequent changes to our business operations. In 2019, 
WM and M&P were separate cash generating units. 

(Note 3) 

$ 

$ 

$ 

$ 

MX 

NL 

WM 

38,869 

$ 

35,776 

$ 

10,747 

$ 

- 

- 

- 

- 

52,506 

358 

Total 

85,392 

52,506 

358 

38,869 

$ 

35,776 

$ 

63,611 

$ 

138,256 

MX 

NL 

WM 

38,869 

$ 

35,776 

$ 

10,523 

$ 

- 

- 

224 

Total 

85,168 

224 

38,869 

$ 

35,776 

$ 

10,747 

$ 

85,392 

Balance at November 1, 2019 

Acquisition  

Ownership change 

Balance at October 31, 2020 

Balance at November 1, 2018 

Ownership change 

Balance at October 31, 2019 

92    |   CWB Financial Group 2020 Annual Report 

Intangible Assets 

Intangible assets represent identifiable non-monetary assets without physical substance and are acquired either separately through a business combination, or generated 
internally.  Intangible  assets  with  a  finite  useful  life  are  recorded  at  cost  less  any  accumulated  amortization  and  impairment  losses.  Certain  intangible  assets,  such  as 
trademarks and trade names, have an indefinite useful life. These indefinite life intangibles are not amortized but are tested for impairment at least annually. The assets’ 
useful lives are assessed at least annually. 

Amortization of acquisition-related intangible assets with finite useful lives is reported in other expenses and amortization of internally generated software is included in 
premises and equipment expenses on the consolidated statements of income and provided on a straight-line basis from the date at which it is available for use as follows: 

• Software and related assets: 3 to 15 years
• Customer relationships: 10 to 15 years 
• Non-competition agreements: 4 to 5 years
• Other: 3 to 5 years 

Cost 
Balance at November 1, 2019 

Additions 

Acquisition   
Ownership change 

Disposals 

Balance at October 31, 2020 

Accumulated Amortization 
Balance at November 1, 2019 

Amortization 

Disposals 

Balance at October 31, 2020 

Net Carrying Amount at October 31, 2020 

Cost 

Balance at November 1, 2018 

Additions 
Ownership change 

Disposals 

Balance at October 31, 2019 

Accumulated Amortization 
Balance at November 1, 2018 
Amortization 

Disposals 

Balance at October 31, 2019 

$ 

217,595  $ 
39,066 

523 
- 

(76) 

257,108 

75,452 
19,175 

(76) 

94,551 

(Note 3)

$ 

$ 

Software 
and Related 
Assets 

Customer 
Relationships 

Trademarks 
and 
Tradenames 

Non- 
competition 
Agreements 

6,587  $ 
- 

2,100 
39 

- 

8,726 

11,084  $ 

- 

- 
- 

- 

Other 

Total 

5,150  $ 
- 

- 
- 

- 

299,631 
39,066 

33,123 
73 

(76) 

11,084 

5,150 

371,817 

- 
- 

- 

- 

11,059 
20 

- 

11,079 

4,970 
135 

- 

5,105 

125,883 
25,302 

(76) 

151,109 

59,215  $ 

- 

30,500 
34 

- 

89,749 

34,402 
5,972 

- 

40,374 

162,557  $ 

49,375  $ 

8,726  $ 

5  $ 

45  $ 

220,708 

184,271  $ 
34,073 

- 

(749) 

59,211  $ 

- 

4
- 

217,595 

59,215 

6,564  $ 
- 

23 

- 

6,587 

11,084  $ 

- 

- 
- 

5,150  $ 
- 

- 
- 

266,280 

34,073 

27 

(749) 

11,084 

5,150 

299,631 

60,066 
16,135 

(749) 

75,452 

29,745 
4,657 

- 

34,402 

- 
- 

- 

- 

11,039 
20 

- 

11,059 

4,640 
330 

- 

4,970 

105,490 
21,142 

(749) 

125,883 

Net Carrying Amount at October 31, 2019 

$ 

142,143  $ 

24,813  $ 

6,587  $ 

25  $ 

180  $ 

173,748 

Impairment 

The carrying amounts of our intangible assets with finite useful lives are reviewed at each reporting date to determine whether there is any indication of impairment. If an 
indication exists, we test for impairment. Goodwill and intangible assets with indefinite useful lives are tested for impairment annually or more frequently if events or 
changes in circumstances indicate impairment.  

Impairment testing is performed by comparing an asset’s carrying amount with its recoverable amount. Where it is not possible to estimate the recoverable amount of an 
individual asset, the recoverable amount of the CGU to which the asset belongs will be determined and compared to the carrying amount of the CGU’s net assets, including 
attributable goodwill. Goodwill is tested for impairment at the level of a CGU or a group of CGUs. If the recoverable amount is less than the carrying value, an impairment 
loss is charged to the consolidated statements of income. 

The recoverable amounts for our CGUs are calculated based on the higher of their value in use and fair value less costs of disposal. Fair value less costs of disposal is 
determined by using a market-based approach of the associated CGU, whereby the fair value is determined using comparable market transactions for similar businesses. 
Value in use is determined by discounting the future cash flows expected to be generated from the continuing use of the CGU.  

In the 2020 annual impairment tests, the recoverable amounts of our CGUs are based on their value in use with the exception of the WM CGU, which is based on fair value 
less costs of disposal. In 2019, the recoverable amounts of all CGUs were based on their value in use.  

CWB Financial Group 2020 Annual Report    |   93

MX and NL CGUs 

The recoverable amount of these CGUs was based on their value in use in the current and comparative period. We calculate value in use using a discounted cash flow 
method. Cash flows are projected based on forecasted results of the business for a five-year period including the capital required to support future cash flows. Key drivers 
of cash flows include net interest margins and average interest-earning assets. Beyond five years, cash flows are assumed to increase at a terminal growth rate of 3.9% 
(3.7% in 2019) based on management’s expectations of real GDP growth and inflation rates. Forecasted cash flows are discounted at rates ranging from 11.3% to 11.8% 
(9.3% in 2019). 

WM CGU 

The recoverable amount of the WM CGU was based on fair value less cost to sell. We calculated fair value using a multiples-based approach, using the average of both Price-
to-assets-under-management (P/AUM) and Price-to-revenue (P/Rev) multiples, to reflect the considerations of a prospective buyer. We applied a P/AUM multiple of 2.3% 
and a P/Rev multiple of 3.2x to revenue for the 12 months preceding the testing date normalized for the wealth acquisition described in Note 3. These multiples represent 
our best estimate from a range of reasonably possible inputs based on precedent transactions for comparable businesses.  

The key assumptions described above may change as economic and market conditions change. We estimate that reasonable possible changes in these assumptions are not 
expected to cause the recoverable amounts of the cash-generating units to decline below the carrying amounts. 

No impairment losses on goodwill or intangible assets were identified during 2020 or 2019. 

11. DERIVATIVE FINANCIAL INSTRUMENTS

Interest rate, foreign exchange, bond forward and equity swaps/contracts such as futures, options, swaps, floors and rate locks are entered into for risk management 
purposes in accordance with our asset liability management policies. It is our policy not to utilize derivative financial instruments for trading or speculative purposes. Interest 
rate swaps and floors are primarily used to reduce the impact of fluctuating interest rates. Equity swaps are used to reduce earnings volatility related to restricted share 
units and deferred share units linked to our common share price. Bond forward contracts are used to manage interest rate risk related to our participation in the NHA MBS 
program. Foreign exchange contracts are used for the purposes of meeting the needs of clients, day-to-day business and liquidity management. 

Use of Derivatives 

We  enter  into  derivative  financial  instruments  for  risk  management  purposes.  Derivative  financial  instruments  are  financial  contracts  whose  value  is  derived  from  an 
underlying interest rate, foreign exchange rate, equity or commodity instrument or index. 

Derivative financial instruments primarily used by us include: 

• interest rate swaps, which are agreements where two counterparties exchange a series of payments based on different interest rates applied to a notional amount; 
• bond forward contracts, which are a contractual obligation to purchase or sell a bond at a predetermined future date; 
• foreign exchange forwards and futures, which are contractual obligations to exchange one currency for another at a specified price for settlement at a

predetermined future date; and, 

• equity swaps, which are agreements where CWB makes periodic interest payments to a counterparty and receives the capital gain or loss plus dividends of a

notional CWB common share. 

Embedded Derivatives 

When derivatives are embedded in other financial instruments or host contracts, such combinations are known as hybrid instruments. If the host contract is a financial asset 
within the scope of IFRS 9, the classification and measurement criteria are applied to the entire hybrid instrument and there is no separation of the embedded derivative. If 
the host contract is a financial liability or an asset that is not within the scope of IFRS 9, embedded derivatives are treated as separate derivatives when their economic 
characteristics and risk are not closely related to those of the host contract, unless an election is made to measure the contract at fair value. Identified embedded derivatives 
that are separated from the host contract are recorded at fair value. 

Fair Value 

Derivative financial instruments are recorded on the balance sheet at fair value. Changes in fair value related to the effective portion of cash flow interest rate hedges 
recorded in other comprehensive income, net of income taxes, and changes in fair value interest rate hedges are recorded in net interest income. Changes in fair value 
related to the ineffective portion of a designated accounting hedge, a derivative not designated as an accounting hedge, and all other derivative financial instruments are 
reported in non-interest income on the consolidated statements of income. 

Designated Accounting Hedges 

Under IAS 39, when designated as accounting hedges by us, certain derivative financial instruments are designated as either a hedge of the fair value of recognized assets, 
liabilities or firm commitments (fair value hedges), or a hedge of highly probable future cash flows attributable to a recognized asset or liability or a forecast transaction 
(cash flow hedges). On an ongoing basis, the derivatives used in hedging transactions are assessed to determine whether they are effective in offsetting changes in fair 
values or cash flows of the hedged items. If a hedging transaction becomes ineffective or if the derivative is not designated as a cash flow hedge, any subsequent change in 
the fair value of the hedging instrument is recognized in net income.   

94    |   CWB Financial Group 2020 Annual Report 

Potential sources of ineffectiveness can be attributed to the differences between hedging instruments and the hedged items: 

• Mismatches in terms of hedged item and hedging instrument, such as the repricing dates and frequency of payments. 
• The effect of the counterparty and our own credit risk. 

Interest income received or interest expense paid on derivative financial instruments designated as cash flow hedges is accounted for on the accrual basis and recognized 
as interest expense over the term of the hedge contract. Premiums on purchased contracts are amortized to interest expense over the term of the contract. Accrued interest 
receivable and payable and deferred gains and losses for these contracts are recorded in other assets or liabilities as appropriate.  

When a hedging instrument expires or is sold, or when a hedge no longer meets the criteria for hedge accounting, any cumulative gain or loss existing in other comprehensive 
income at that time is held separately in accumulated other comprehensive income until the forecast transaction is eventually recognized in the consolidated statements 
of income. When a forecast transaction is no longer expected to occur, the cumulative gain or  loss that was reported in accumulated other comprehensive income is 
immediately reclassified to the consolidated statements of income. 

Interest Rate Risk 

Interest rate risk arises when changes in interest rates affect the cash flows, earnings and values of assets and liabilities. We have a policy of interest rate risk management 
to maintain an appropriate balance between earnings volatility and economic value volatility while keeping both within their respective risk appetite limits. Exposure to 
interest rate risk is controlled by managing the size of the static gap positions between interest sensitive assets and interest sensitive liabilities for future periods. This is 
achieved partly by using interest rate swaps and bond forward contracts as a hedge to interest rate changes. 

Only the changes in fair value and cash flows related to changes in benchmark interest rates are designated as hedges for accounting purposes. Other risk elements present 
in these relationships, such as credit risk, have a less significant impact on changes in fair value and cash flows, and are not designated as accounting hedges. 

The hedging ratio is established by matching the notional amount of the hedging instrument with the notional amount of the hedged item. The existence of an economic 
relationship between the hedging instrument and hedged item is based on the reference interest rates, tenors, repricing dates and maturities, and the notional or par 
amounts. 

Equity Risk 

Equity risk arises when changes in our common share price affects the payout of share-based payment plans (see Note 17) that have not yet vested. We have a policy to 
hedge a portion of the earnings volatility related to restricted share unit (RSU) and deferred share unit (DSU) grants through the use of equity swaps, where we make 
periodic interest payments to a counterparty and receive the capital gain or loss plus dividends of a CWB common share. 

The following table shows the derivative financial instruments split between those contracts that have a positive fair value (favourable contracts) and those that have a 
negative fair value (unfavourable contracts):  

As at October 31, 2020 

As at October 31, 2019 

Favourable Contracts 

Unfavourable Contracts 

Favourable Contracts 

Unfavourable Contracts 

Notional 
Amount 

Fair 
Value 

Notional 
Amount 

Fair 
Value 

Notional 
Amount 

Fair 
Value 

Notional 
Amount 

Fair 
Value 

Cash Flow Hedges 
Interest rate risk 

Interest rate swaps 
Bond forward contracts 

Equity risk 

  Equity swaps 
Fair Value Hedges 
Interest rate risk 

Interest rate swaps 

Not Designated as Accounting 
Hedges 

Foreign exchange contracts 
Equity swaps 

 $  

  4,458,000    $  

  95,035    $  

  -  

- 

-  

- 

 $

- 
- 

-
- 

 $

  4,952,000    $  

  42,855    $  

  - 

- 

  1,876,000   $  
  20,000  

  (13,104) 
  (91) 

  20,470  

(1,500) 

  13,084  

  3,049 

  6,184 

  (159) 

  70,109 

  68 

  265,716 

 (4,069) 

  19,746  

  20 

  20,000  

  (58) 

68,168 
- 

1,512 
- 

 52,672  
6,184 

 (619) 
 (97)

106,575
 5,319 

  1,005  
  886 

  164,338 
  - 

  (604) 
- 

Total 

 $  

  4,596,277   $ 

96,615    $  

  345,042 

 $  

  (6,285)     $  

  5,096,724    $  

  47,815    $  

  2,086,522  $  

  (14,016) 

The aggregate contractual or notional amount of the derivative financial instruments on hand, the extent to which instruments are favourable or unfavourable and, thus, 
the aggregate fair values of these financial assets and liabilities can fluctuate significantly from time to time.  

The average fair values of the derivative financial instruments on hand during the year are set out in the following table: 

Favourable derivative financial instruments (assets) 

Unfavourable derivative financial instruments (liabilities) 

2020  

 $  

 $  

 101,720  

 $  

  13,313  

 $  

2019  

  40,853  

  22,174  

CWB Financial Group 2020 Annual Report    |   95

The following table summarizes the maturities of derivative financial instruments and the weighted average interest rates paid and received on contracts:  

As at October 31, 2020 

Maturity 

As at October 31, 2019 

Maturity 

1 Year or Less 

More than 1 Year 

1 Year or Less 

More than 1 Year 

Notional 
Amount 

Contractual 
Interest 
Rate 

Notional 
Amount 

Contractual 
Interest 
Rate 

Notional 
Amount 

Contractual 
Interest 
Rate 

Notional 
Amount 

Contractual 
Interest 
Rate 

 $     1,968,000  
- 

1.74% 
-  

 $     2,490,000  
-  

  1.89% 

-  

 $     2,100,000  
  20,000  

1.92%  $     4,728,000  
-  

  -  

2.01% 
  -  

  10,020 

1.26% 

  10,450 

  1.62% 

  9,365 

2.58% 

  9,903 

  2.62% 

Cash Flow Hedges 
Interest rate risk 

Interest rate swaps(1) 
Bond forward contracts 

Equity risk  

Equity swaps(2) 
Fair Value Hedges 
Interest rate risk 

Interest rate swaps(3) 

  - 

- 

335,825 

  0.86% 

  - 

- 

  39,746 

  1.72% 

Not Designated as Accounting Hedges 

Foreign exchange contracts(4) 
Equity swaps(5) 

120,840 
  6,184  

  - 
1.53% 

- 
  -  

  -  
-  

270,913 
  5,319  

  - 
2.47% 

- 
  -  

  - 
-  

Total 

 $     2,105,044  

 $     2,836,275  

 $     2,405,597  

$     4,777,649  

(1) We receive interest at a fixed contractual rate and pay interest on the one-month (30-day) Canadian Bankers’ Acceptance rate. Interest rate swaps designated as accounting cash flow hedges outstanding at October 31, 2020 

mature between November 2020 and January 2025. 

(2) Equity swaps designated as accounting hedges outstanding at October 31, 2020 mature between June 2021 and June 2023.
(3)

Interest rate swaps designated as accounting fair value hedges outstanding at October 31, 2020 mature between June 2022 and December 2024.

(4) Foreign exchange contracts outstanding at October 31, 2020 mature between November 2020 and February 2021. The contractual interest rate is not meaningful for foreign exchange contracts.

(5) Equity swaps not designated as accounting hedges outstanding at October 31, 2020 mature in June 2021.

The following tables present the details of the hedged items categorized by their hedging relationships: 

As at October 31, 2020 

Statement of 
Consolidated Balance 
Sheets Line Item 

Changes in Fair Value  
Used for Calculating  Hedge 
Ineffectiveness 

AOCI -  
Cash Flow Hedges 

  Loans 
n/a 

$  

Other liabilities 

  65,284  
  - 

  (4,390)  

 $  

  98,790  
  (2,479) 

  (305)  

As at October 31, 2019 

Statement of  
Consolidated Balance 
Sheets Line Item 

Changes in Fair Value 
Used for Calculating 
Hedge Ineffectiveness 

  Loans 
n/a 

$  

Other liabilities 

  94,881  
  (146) 

  2,024 

AOCI -  
Cash Flow Hedges 

 $  

  21,991  
  (224) 

  1,091 

Cash Flow Hedges 
Interest rate risk 

Variable rate assets 
Forecasted NHA MBS issuances 

Equity risk 

Restricted share units 

Cash Flow Hedges 
Interest rate risk 

Variable rate assets 
Forecasted NHA MBS issuances 

Equity risk 

Restricted share units 

n/a - not applicable 

96    |   CWB Financial Group 2020 Annual Report 

As at October 31, 2020 

Carrying Amount of Hedged Item 

Accumulated Amount of Fair Value 
Adjustments on the Hedged Item 

Assets 

Liabilities 

Assets 

Liabilities 

Consolidated Balance 
Sheets Line Item 

Changes in Fair Value 
Used for Calculating 
Hedge Ineffectiveness 

Fair Value Hedges 

Interest rate risk 

Fixed rate assets

$  

  348,090  

$  

- 

$

  4,255 

$  

- 

Securities, Loans 

$  

  (3,963) 

As at October 31, 2019 

Carrying Amount of Hedged Item 

Accumulated Amount of Fair Value 
Adjustments on the Hedged Item 

Assets 

Liabilities 

Assets 

Liabilities 

Consolidated Balance 
Sheets Line Item 

Changes in Fair Value 
Used for Calculating 
Hedge Ineffectiveness 

Fair Value Hedges 

Interest rate risk 

Fixed rate assets

$  

  40,393  

 $  

- 

 $

 (13)

 $

  -  

Securities 

  $  

  (38) 

The following table contains information regarding the effectiveness of the hedging relationships, as well as the impacts on the consolidated statements of income and 
consolidated statements of comprehensive income: 

2020 

Change in Fair Value of 
Hedging Instrument 

Hedge Ineffectiveness 
Recognized in Income 

Change in the Fair  
Value of the Hedging  
Instrument Recognized  
in OCI 

Amount Reclassified 
from AOCI - Cash Flow  
Hedges to Income 

  $  

 $  

  65,284  
  - 

  (4,390)  

  (3,963) 

 $

  111,476  
  (2,638) 

$  

  (34,677) 
  383  

  (3,835) 

  2,439 

-  

  -  

 - 
-  

  -  

  -  

2019 

Change in Fair Value of 
Hedging Instrument 

Hedge Ineffectiveness 
Recognized in Income 

Change in the Fair  
Value of the Hedging  
Instrument Recognized  
in OCI 

Amount Reclassified 
from AOCI - Cash Flow  
Hedges to Income 

  $  

  $  

  94,881  
  (146) 

  2,024  

  (38) 

- 
- 

  -  

  -  

 $

  69,538  
  (99) 

  1,922  

  $  

  (3) 
  147  

  (527) 

-  

  -  

Cash Flow Hedges 

Interest rate risk 

Interest rate swaps(1)  
Bond forward contracts(1) 

Equity risk 

Equity swaps(2) 
Fair Value Hedges 

Interest rate risk 

Interest rate swaps 

Cash Flow Hedges 

Interest rate risk 

Interest rate swaps(1)  
Bond forward contracts(1) 

Equity risk 

Equity swaps(2) 
Fair Value Hedges 

Interest rate risk 

Interest rate swaps 

(1) Amounts reclassified from OCI into net interest income

(2) Amounts reclassified from OCI into non-interest expenses

CWB Financial Group 2020 Annual Report    |   97

The following table shows a reconciliation of the accumulated other comprehensive income from derivatives designated as cash flow hedges and an analysis of other 
comprehensive income relating to hedge accounting: 

Accumulated Other Comprehensive Income - Cash Flow Hedges 

Balance at beginning of year 

Amounts recognized in other comprehensive income: 

Interest rate risk - Interest rate swaps and bond forward contracts 

Effective portion of changes in fair value 

Amounts reclassified to net income 

Equity risk - Equity swaps 

Effective portion of changes in fair value 

Amounts reclassified to net income 

Balance at End of Year 

At October 31, 2020, hedged cash flows are expected to occur and affect profit or loss within the next five years. 

12. OTHER ASSETS

Accrued interest receivable 
Accounts receivable 
Deferred tax assets 
Prepaid expenses 
Income tax receivable 
Financing costs(1) 
Derivative collateral receivable 
Other 

Total 

(1) Amortization for the year amounted to $3,103 (2019 – $3,016).

13. DEPOSITS

2020 

2019 

$ 

22,858  $ 

(48,120) 

108,838 

(34,294) 

(3,835) 

2,439 

69,439 

144 

1,922 

(527) 

$ 

96,006  $ 

22,858 

As at  
October 31 
2020  

As at  
October 31 
2019  

71,810  $ 
67,876 
49,578 
12,359 
12,229 
8,455 
- 
29,216 

79,709 
63,150 
37,868 
10,396 
2,092 
6,986 
4,070 
8,535 

$ 

 (Note 21) 

 (Note 27)  

$ 

251,523  $ 

212,806 

Deposits are accounted for on an amortized cost basis. Costs relating to the issuance of fixed term deposits are amortized over the expected life of the deposit using the 
effective interest method. 

Payable on demand 

Payable after notice 

Payable on a fixed date 

Total 

Payable on demand 

Payable after notice 

Payable on a fixed date 

Total 

A summary of all outstanding deposits payable on a fixed date, by contractual maturity date, follows: 

Within 1 year 

1 to 2 years 

2 to 3 years 

3 to 4 years 

4 to 5 years 

Total 

98    |   CWB Financial Group 2020 Annual Report 

As at October 31, 2020 

Individuals 

Business and 
Government 

 Total 

$ 

35,520  $ 

949,514  $ 

985,034 

6,128,753 

9,497,047 

4,399,327 

6,300,193 

10,528,080 

15,797,240 

$ 

15,661,320  $ 

11,649,034  $ 

27,310,354 

As at October 31, 2019 

Individuals 

Business and 
Government 

  Total 

$ 

34,296  $ 

715,875  $ 

750,171 

4,452,592 

10,813,617 

3,420,754 

5,914,227 

7,873,346 

16,727,844 

$ 

15,300,505  $ 

10,050,856  $ 

25,351,361 

As at  
October 31  
2020  

As at  
October 31 
 2019  

$ 

8,068,489  $ 

6,694,117 

3,366,283 

2,583,480 

1,071,237 

707,751 

5,013,286 

2,242,094 

1,793,324 

985,023 

$ 

15,797,240  $ 

16,727,844 

14. OTHER LIABILITIES

As at  
October 31 
 2020  

As at  
October 31 
 2019  

Accounts payable and accrued liabilities 

$ 

352,398  $ 

Accrued interest payable 

Lease liabilities 

Derivative collateral payable 

Deferred tax liabilities 

Income taxes payable 

Allowance for committed but undrawn credit exposures and letters of credit 

Deferred revenue 

Other 

Total 

n/a - not applicable 

15. DEBT

A) DEBT SECURITIES

(Note 1) 

 (Note 27) 

 (Note 21) 

 (Note 7) 

175,191 

94,956 

86,590 

9,956 

9,825 

5,087 

3,683 

9,293 

$ 

746,979  $ 

333,123 

208,548 

n/a 

19,370 

4,716 

60,501 

4,191 

4,357 

11,580 

646,386 

A summary of outstanding debt related to the securitization of equipment financing leases and loans and residential mortgages by contractual maturity date follows: 

Securitized leases and loans 

Securitized residential mortgages 

Total 

 Within  
1 Year  

 1 to 3  
Years  

 3 to  
 5 Years  

As at  
October 31 
2020  

As at  
October 31 
 2019  

$ 

$ 

505,639  $ 

775,787  $ 

247,236  $ 

1,528,662  $ 

1,469,509 

54,421 

254,082 

214,515 

523,018 

444,290 

560,060  $ 

1,029,869  $ 

461,751  $ 

2,051,680  $ 

1,913,799 

B) NON-VIABILITY CONTINGENT CAPITAL (NVCC) SUBORDINATED DEBENTURES

Financing costs relating to the issuance of subordinated debentures are amortized over the expected life of the related subordinated debenture using the effective interest 
method. 

The following qualify as bank debentures under the Bank Act and are subordinate in right of payment to all deposit liabilities. All redemptions are subject to the approval of 
OSFI.  

Series F NVCC subordinated debentures 

Series G NVCC subordinated debentures 

Interest 
 Rate(1) 

3.668% 

 4.840% 

 Maturity  
 Date 

June 11, 2029 

June 29, 2030 

Reset  
Spread(1) 

199 bp 

410.2 bp 

 Earliest Date 
Redeemable by  
CWB at Par 

Par Value(2) 

June 11, 2024 

 $  

  250,000  

June 29, 2025 

  125,000  

(1) The interest rate will be paid until the earliest date redeemable, after which the interest rate will reset quarterly at the reset spread basis points over the then three-month Bankers’ Acceptance rate
(2) The balance reported on the consolidated balance sheet as at October 31, 2020 includes unamortized financing costs related to the issuance of subordinated debentures of $2,357 (2019 - $1,506).

bp – basis points 

On June 29, 2020, we issued $125,000 of NVCC subordinated debentures with a fixed annual interest rate of 4.840% until June 29, 2025. Thereafter, the rate will be set 
quarterly at the three-month Bankers’ Acceptance Rate plus 410.2 basis points until maturity on June 29, 2030. The debentures are redeemable by us on or after June 29, 
2025. 

Upon the occurrence of a trigger event (as defined by OSFI), each subordinated debenture will be automatically converted, without the consent of the holders, into CWB 
common shares. Conversion to common shares will be determined by dividing the debenture conversion value (the principal amount of the debenture plus accrued but 
unpaid interest times a multiplier of 1.5) by the common share value (the greater of (i) the floor price of $5.00 and (ii) the current market price calculated as the volume 
weighted average trading price for the ten consecutive trading days ending on the day immediately prior to the date of conversion). 

On November 18, 2019, we redeemed for cash all $250,000 outstanding 3.463% subordinated debentures without NVCC features. The debentures were redeemed for an 
aggregate amount of $253,900, representing the principal amount plus accrued interest and an early redemption premium, as the debentures were redeemed prior to the 
earliest date of redemption at par on December 17, 2019. 

CWB Financial Group 2020 Annual Report    |   99

16. CAPITAL STOCK

Authorized: 

• An unlimited number of common shares without nominal or par value; 
• 33,964,324 class A shares without nominal or par value; and, 
• An unlimited number of first preferred shares, without nominal or par value, issuable in series, provided that the maximum aggregate consideration for all outstanding

first preferred shares at any time does not exceed $1,000,000. 

Issued and Fully Paid: 

Preferred Shares - Series 5 
Outstanding at beginning and end of year 
Preferred Shares - Series 7 
Outstanding at beginning and end of year 
Preferred Shares - Series 9 
Outstanding at beginning of year 

Issued 

Outstanding at end of year – Series 9 
Outstanding at end of year 

Limited Recourse Capital Notes - Series 1(1) 
Outstanding at beginning of year 

Issued 

Outstanding at end of year 

Common Shares 
Outstanding at beginning of year 
Purchased for cancellation 
Issued on exercise or exchange of options(2) 
Issued under dividend reinvestment plan 

Outstanding at end of year 

Share Capital 

2020 

Number of 
Shares 

Amount 

2019 

Number of 
Shares 

  Amount 

  5,000,000  

 $  

  125,000  

  5,000,000  

 $  

  125,000  

  5,600,000 

  140,000  

  5,600,000  

  140,000  

  5,000,000  
  -  
 5,000,000  
15,600,000  

- 
175,000  

175,000 

87,249,711  
(179,176) 
  29,296  
  -  

  125,000  
-  
  125,000  
  390,000  

-  
175,000  

175,000 

  731,970  
  (1,503) 
  379  
-  

  -  
  5,000,000  
  5,000,000  
  15,600,000  

-  
  125,000  
  125,000 
  390,000  

  -  
- 

- 

  88,952,099  
  (1,829,944) 
  77,667  
  49,889  

-  
-  

- 

  744,701  
  (15,326) 
  1,245 
  1,350  

  731,970  

  87,099,831  

  730,846  

  87,249,711  

 $   1,295,846  

 $     1,121,970  

(1)

In connection with the issuance of LRCN Series 1, on October 30, 2020, we issued $175 million of First Preferred Shares Series 11 at a price of $1,000 per Series 11 Preferred Share. The Series 11 Preferred Shares were issued to a
Limited Recourse Trust to be held as trust assets in connection with the LRCN structure. The Series 11 Preferred Shares and corresponding Trust investment are eliminated on consolidation. 

(2) Represents shares issued and amounts transferred from the share-based payment reserve to share capital upon cashless settlement of options exercised.

We are prohibited by the Bank Act from declaring any dividends on common shares when we are or would be placed, as a result of the declaration, in contravention of the 
capital adequacy and liquidity regulations or any regulatory directives issued under the Bank Act. This limitation does not restrict the current level of dividends. 

A) COMMON SHARES

On September 26, 2019, we announced a normal course issuer bid (NCIB) to repurchase for cancellation up to 1,740,000 common shares, representing approximately 2% 
of the issued and outstanding common shares, for a 12-month period expiring September 30, 2020. The previous NCIB announced on September 27, 2018, originally for the 
purchase of up to 1,767,000 common shares and amended on April 10, 2019 to 3,534,000 common shares, was for a 12-month period that expired on September 30, 2019. 

During  the  year,  prior  to  the  OSFI-mandated  suspension  of  share  buyback  programs  announced  on  March  13,  2020,  we  repurchased  and  cancelled  179,176  (2019  – 
1,829,944) common shares under our NCIBs at an average price of $28.70 (2019 – $27.08). The total cost of these purchases, including related transaction costs, was $5,145 
(2019 – $49,592).   

100    |   CWB Financial Group 2020 Annual Report 

B) PREFERRED SHARES 

NVCC Preferred Share Rights and Privileges 

Preferred Shares - Series 5 

Preferred Shares - Series 7 

Preferred Shares - Series 9 

 $  

 $  

 $  

Redemption 
Amount 

  25.00  

  25.00  

  25.00  

Quarterly 
Non-cumulative  
Dividend(1) 

  $  

  0.2688125  

 $  

 $  

  0.390625  

  0.375 

Reset 
Spread(2) 

276 bp 

547 

504 

Annual 
Yield(3) 

4.30% 

6.25% 

6.00% 

Date 
Redeemable/ 
Convertible(4) 

Convertible to(2)(5) 

April 30, 2024 

Preferred Shares - Series 6 

July 31, 2021 

Preferred Shares - Series 8 

April 30, 2024 

Preferred Shares - Series 10 

(1) Non-cumulative fixed dividends are payable quarterly as and when declared by the Board of Directors of CWB.
(2) The dividend rate will reset on the date redeemable and every five years thereafter at a level of the reset spread basis points over the then five-year Government of Canada Bond Yield.
(3) Based on the stated issue price per share of $25.00.
(4) Redeemable by CWB, subject to the approval of OSFI, on the date noted and every five years thereafter. Convertible by the shareholders, subject to certain conditions, on the date noted and every five years thereafter if not 

(5)

redeemed by CWB to an equal number of First Preferred Shares Series 6, Series 8, and Series 10 which are non-cumulative, floating rate preferred shares. 
If converted, holders of the First Preferred Shares Series 6, Series 8, and Series 10 will be entitled to receive quarterly floating rate dividends as and when declared by the Board of Directors of CWB, which reset quarterly at a rate
equal to the 90-day Government of Canada Treasury Bill rate. 
bp – basis points 

Upon the occurrence of a non-viability trigger event (as defined by OSFI), each preferred share will be automatically converted, without the consent of the holders, into 
CWB common shares. Conversion to common shares will be determined by dividing the preferred share conversion value ($25.00 per preferred share plus any declared but 
unpaid dividends) by the common share value (the greater of (i) the floor price of $5.00 and (ii) the current market price calculated as the volume-weighted average trading 
price for the ten consecutive trading days ending on the day immediately prior to the date of the conversion). If a trigger event were to occur, based on a floor price of 
$5.00, the preferred shares would be converted into approximately 78 million CWB common shares, assuming no accrued interest and no declared and unpaid dividends. 

C) LIMITED RECOURSE CAPITAL NOTES (LRCN) 

LRCN - Series 1 

 $  

  1,000  

 6.00% 

April 30, 2081 

562.1 bp 

April 30, 2026 

Redemption 
Amount 

Interest Rate 

Maturity Date 

Reset 
Spread(1) 

Earliest Date 
Redeemable 

(1) The interest rate will reset on the date redeemable and every five years thereafter at a level of the reset spread basis points over the then five-year Government of Canada Bond Yield.

bp – basis points 

On October 30, 2020, we issued $175 million of Limited Recourse Capital Notes Series 1 (LRCN Series 1) which bear interest paid semi-annually. 

In the event of (i) non-payment of interest on any interest payment date, (ii) non-payment of the redemption price in case of a redemption of LRCN Series 1, (iii) non-
payment of principal at the maturity of LRCN Series 1, or (iv) an event of default on the notes, noteholders will have recourse limited to receipt of a proportionate amount 
of Series 11 preferred shares, and the delivery of the Series 11 preferred shares will represent the full and complete extinguishment of our obligations under LRCN Series 1. 
The Series 11 preferred shares are held by a third party trustee in a consolidated trust, CWB LRT (Limited Recourse Trust). 

LRCN Series 1 are redeemable on or prior to maturity on each five-year anniversary, subject to the approval of OSFI and the Series 11 Preferred Shares would be redeemed 
at the same time. The terms of Series 11 Preferred Shares and LRCN Series 1 include NVCC provisions necessary for them to qualify as Tier 1 regulatory capital under Basel 
III. Upon the occurrence of a trigger event (as defined by OSFI), LRCN Series 1 will be automatically redeemed by the delivery of common shares after an automatic conversion 
of Series 11 Preferred Shares. Conversion to common shares will be determined by dividing the share value of Series 11 preferred shares (including declared and unpaid 
dividends) by the common share value (the greater of: (i) a floor price of $5.00 and (ii) the current market price of our common shares based on the volume weighted 
average trading price for the ten consecutive trading days ending on the day immediately prior to the date of conversion). If a trigger event were to occur, based on a floor 
price of $5.00, the LRCN would be converted into approximately 35 million CWB common shares, assuming no accrued interest and no declared and unpaid dividends. 

LRCN Series 1 are compound instruments with both equity and liability features as payments of interest and principal in cash are made at our discretion. Semi-annual 
distributions on the LRCN Series 1 will be recorded when payable. Non-payment of interest and principal in cash does not constitute an event of default and will trigger a 
delivery of Series 11 preferred shares. The liability component of the notes has a nominal value and, as a result, the full proceeds received have been presented as equity. 

D) DIVIDENDS

The following dividends were declared by the Board of Directors and paid during the year:  

$1.15 per common share (2019 – $1.08) 
$1.08 per preferred share - Series 5 (2019 – $1.09) 
$1.56 per preferred share - Series 7 (2019 – $1.56) 
$1.50 per preferred share - Series 9 (2019 – $1.13) 

Total 

 $  

 $  

2020  

  100,211  
  5,376  
  8,750  
  7,500  

2019  

  94,573  
  5,438  
  8,750  
  5,666  

 $  

  121,837 

 $  

  114,427  

Subsequent to October 31, 2020, the Board of Directors of CWB declared a dividend of $0.29 per common share payable on January 7, 2021 to shareholders of record on 
December 17, 2020, and cash dividends for preferred shares of $0.2688125 per Series 5, $0.390625 per Series 7, and $0.375 per Series 9 preferred share payable on January 
31, 2021 to shareholders of record on January 22, 2021. With respect to these dividend declarations, no liability was recorded on the consolidated balance sheets at October 
31, 2020. 

CWB Financial Group 2020 Annual Report    |   101

E) DIVIDEND REINVESTMENT PLAN 

Under the dividend reinvestment plan (the plan), we provide holders of our common shares and holders of any other class of shares deemed eligible by our Board of 
Directors with the opportunity to direct cash dividends paid on any class of their eligible shares towards the purchase of additional common shares. Currently, the Board of 
Directors has deemed that the holders of all common and preferred shares are eligible to participate in the plan. The plan is open to shareholders residing in Canada. 

At our option, the common shares may be issued from our treasury at an average market price based on the closing prices of a board lot of common shares on the TSX for 
the five trading days immediately preceding the dividend payment date, with a discount of 0% to 5% or through the open market at market prices. During the year, no 
common shares were issued under the plan from our treasury (2019 – 49,889 with no discount), with requirements of the plan satisfied through purchases of common 
shares in the open market. 

17. SHARE-BASED PAYMENTS

A) STOCK OPTIONS 

Stock options are accounted for using the fair value method. The estimated value is recognized over the applicable vesting period as an increase to both salary expense and 
share-based payment reserve. When options are exercised, the proceeds received and the applicable amount in share-based payment reserve are credited to common 
shares. 

We have authorized 6,291,765 common shares (2019 – 6,321,061) for issuance under the share incentive plan. Of the amount authorized, options exercisable into 1,788,818 
shares (2019 – 1,676,604) are issued and outstanding. The outstanding options vest within three years and are exercisable at a fixed price equal to the average of the market 
price on the day of and the four days preceding the grant date. Outstanding options expire from March 2023 to March 2026, each with an expiry date that is within seven 
years of the grant date. 

The details of, and changes in, the issued and outstanding options are as follows: 

Options 

Balance at beginning of year 

Granted 
Exercised or exchanged 
Expired 
Forfeited 

Balance at End of Year 

Exercisable at End of Year 

Further details relating to stock options outstanding and exercisable are as follows: 

2020 

2019 

Number of 
Options 

  1,676,604  
  407,807  
  (125,207) 
  (94,774) 
  (75,612) 

  1,788,818  

  812,180  

Weighted 
Average 
Exercise Price 

 $  

 $  

 $  

  28.41  
  31.93  
  25.80  
  25.93  
  31.50  

  29.39  

  26.45  

Number of 
Options 

  2,833,461 
  380,728  
  (407,134) 
  (1,105,653) 
  (24,798) 

  1,676,604  

  718,481 

Weighted 
Average 
Exercise Price 

 $  

 $  

 $  

  31.90  
  29.43  
  25.66  
  38.58  
  31.50  

  28.41  

  24.36  

Range of Exercise Prices 

$23.70 
$29.43 to $29.99 
$30.85 to $35.15 

Total 

Options Outstanding  
Weighted 
Average 
Remaining 
Contractual 
Life (years) 

  2.4  
  4.4  
  5.5  

  4.2  

$ 

$ 

Weighted 
Average 
Exercise 
Price 

  23.70  
  30.10  
  33.15  

  29.39  

Number of 
Options 

  498,500  
  658,602  
  631,716  

  1,788,818  

  Options Exercisable 

Weighted 
Average 
Exercise 
Price 

  23.70  
  30.84  
-  

 $  

Number of 
Options 

  498,500  
  313,680  
  -  

  812,180  

 $  

  26.45  

All exercised options are settled via cashless settlement, which provides the option holder the number of shares equivalent to the excess of the market value of the shares 
under option, determined at the exercise date, over the exercise price. During fiscal 2020, option holders exchanged the rights to 125,207 (2019 – 407,134) options and 
received 29,296 (2019 – 77,667) shares in return by way of cashless settlement. 

Salary expense of $1,819 (2019 – $1,617) was recognized relating to the estimated fair value of options granted. The fair value of options granted during the year was 
estimated using a binomial option pricing model with the following variables and assumptions: (i) risk-free interest rate of 1.6% (2019 – 1.6%), (ii) expected option life of 5.0 
(2019 – 5.0) years, (iii) expected annual volatility of 28% (2019 – 29%), and (iv) expected annual dividends of 3.7% (2019 – 3.7%). Expected volatility is estimated by evaluating 
historical volatility of the share price over multi-year periods. The weighted average fair value of options granted was estimated at $5.01 (2019 – $4.93) per share. 

During the year, $379 (2019 – $1,245) was transferred from the share-based payment reserve to share capital, representing the estimated fair value recognized for options 
exercised during the year. 

102    |   CWB Financial Group 2020 Annual Report 

B) RESTRICTED SHARE UNITS

Under the RSU plan, certain employees are eligible to receive an award in the form of RSUs. Each RSU entitles the employee to receive the cash equivalent of the market 
value of our common shares at the vesting date. Throughout the vesting period, common share dividend equivalents accrue to the employee in the form of additional units. 
RSUs vest on each anniversary of the grant in equal one-third instalments over a period of three years. Salary expense is recognized over the vesting period except where 
the employee is eligible to retire prior to the vesting date, in which case the expense is recognized between the grant date and the date the employee is eligible to retire. 

During the year, salary expense of $9,782 (2019 – $9,683) was recognized related to RSUs. As at October 31, 2020, the liability for the RSUs held under this plan was $8,992 
(October 31, 2019 – $10,966). At the end of each period, the liability is adjusted to reflect changes in the fair value of the RSUs. 

Number of RSUs 

Balance at beginning of year 

Granted 
Vested and paid out 
Forfeited 

Balance at End of Year 

C) PERFORMANCE SHARE UNITS

2020  

  675,196  
  456,787 
  (323,063) 
  (43,884) 

  765,036  

2019  

  626,814  
  410,225  
  (337,425) 
  (24,418) 

  675,196  

Under the Performance Share Unit (PSU) plan, certain employees are eligible to receive an award in the form of PSUs on an annual basis. At the time of a grant, each PSU 
represents a unit with an underlying value equivalent to the value of a common share. Throughout the vesting period, common share dividend equivalents accrue to the 
employee in the form of additional units. Under the PSU plan, each PSU vests at the end of a three-year period and is settled in cash. 

At the end of each specified performance period, a multiplier based on performance targets set at grant date is applied to a portion of the PSUs originally granted and any 
accrued notional dividends such that the total value of the PSUs may vary from 0% to 200% of the value of an equal number of our common shares.  

During the year, salary expense of $945 (2019 – $1,643) was recognized related to PSUs. As at October 31, 2020, the liability for the PSUs held under this plan was $2,898 
(October 31, 2019 – $4,416). At the end of each period, the liability and salary expense are adjusted to reflect changes in the fair value of the PSUs. 

Number of PSUs 

Balance at beginning of year 

Granted 
Vested and paid out 
Forfeited 

Balance at End of Year 

D) DEFERRED SHARE UNITS 

2020 

  185,370  
  77,563  
  (57,734) 
  (4,518) 

  200,681  

2019 

  194,233  
  78,789  
  (87,652) 
  -  

  185,370  

Under the DSU plan, non-employee directors receive a portion of their retainer in DSUs. Each DSU represents a unit with an underlying value equivalent to the value of one 
common share. The DSUs are not redeemable until the individual is no longer a director and must be redeemed for cash. Common share dividend equivalents accrue to the 
directors in the form of additional units. The expense related to the DSUs is recorded in the period the award is earned by the director.   

During the year, other non-interest expenses included $1,330 (2019 – $1,180) related to the DSUs. As at October 31, 2020, the liability for DSUs held under this plan was 
$6,330 (October 31, 2019 – $6,575). At the end of each period, the liability and expense are adjusted to reflect changes in the market value of the DSUs. 

Number of DSUs 

Balance at beginning of year 

Granted 
Paid out 

Balance at End of Year 

18. NON-CONTROLLING INTERESTS

Non-controlling interests relate to the following: 

CWB McLean & Partners Wealth Management Ltd. 
CWB Wealth Management Ltd.(1) 

Total 

(1) During the year ended October 31, 2020, we acquired all shares of the non-controlling interests in CWB Wealth Management Ltd.

2020  

  197,211  
  61,175  
- 

  258,386  

2019 

  171,069  
  41,002  
 (14,860) 

  197,211  

As at  
 October 31 
2020 

  $       862 
-

As at  
October 31 
  2019  

 $  

  781 
1,091 

  $       862  

 $       1,872 

CWB Financial Group 2020 Annual Report    |   103

19. CONTINGENT LIABILITIES AND COMMITMENTS

A) CREDIT INSTRUMENTS 

In the normal course of business, we enter into various commitments and has contingent liabilities, which are not reflected in the consolidated balance sheets. These items 
are reported below and are expressed in terms of the contractual amount of the related commitment. 

Credit Instruments 

Commitments to extend credit 
Guarantees and standby letters of credit 

Total 

As at  
October 31  
2020  

As at  
October 31  
2019  

 $  

  5,721,782 
  449,041  

  $  

  5,173,866  
  505,272  

 $  

  6,170,823  

  $  

  5,679,138  

Commitments to extend credit to customers also arise in the normal course of business and include undrawn availability under lines of credit and business operating loans 
of $2,673,468 (October 31, 2019 – $2,568,449) and authorized but unfunded loan commitments of $3,048,313 (October 31, 2019 – $2,605,417). In the majority of instances, 
availability of undrawn business commitments is subject to the borrower meeting specified financial tests or other covenants regarding completion or satisfaction of certain 
conditions precedent. It is also usual practice to include the right to review and withhold funding in the event of a material adverse change in the financial condition of the 
borrower. The allowance for credit losses related to committed but undrawn credit exposures and letters of credit is included in other liabilities on the consolidated balance 
sheets. From a liquidity perspective, undrawn credit authorizations will be funded over time, with draws in many cases extending over a period of months. In some instances, 
authorizations are never advanced or may be reduced because of changing requirements. Revolving credit authorizations are subject to repayment which, on a pooled basis, 
also decreases liquidity risk. 

Guarantees and standby letters of credit represent our obligation to make payments to third parties when a customer is unable to make required payments or meet other 
contractual obligations. These instruments carry the same credit risk, recourse and collateral security requirements as loans extended to customers and generally have a 
term that does not exceed one year.  

B) PURCHASE OBLIGATIONS 

We have contractual obligations related to operating and capital expenditures which typically run one to five years. 

Purchase obligations for each of the succeeding years are as follows: 

2021 
2022 
2023 
2024 

Total 

C) GUARANTEES

 $  

  10,034  
5,714 
2,071 
  957 

 $  

  18,776  

A guarantee is defined as a contract that contingently requires the guarantor to make payments to a third party based on (i) changes in an underlying economic characteristic 
that is related to an asset, liability or equity security of the guaranteed party, (ii) failure of another party to perform under an obligating agreement, or (iii) failure of another 
third party to pay indebtedness when due. 

Significant guarantees provided to third parties include guarantees and standby letters of credit as discussed above. 

In the ordinary course of business, we enter into contractual arrangements under which we may agree to indemnify the other party. Under these agreements, we may be 
required to compensate counterparties for costs incurred as a result of various contingencies, such as changes in laws and regulations and litigation claims. A maximum 
potential liability cannot be identified as the terms of these arrangements vary and generally no predetermined amounts or limits are identified. The likelihood of occurrence 
of contingent events that would trigger payment under these arrangements is either remote or difficult to predict and, in the past, payments under these arrangements 
have been insignificant. 

No amounts are reflected in the consolidated financial statements related to these guarantees and indemnifications. 

D) LEGAL AND REGULATORY PROCEEDINGS

In the ordinary course of business, CWB and our subsidiaries are party to legal and regulatory proceedings. Based on current knowledge, we do not expect the outcome of 
any of these proceedings to have a material effect on the consolidated financial position or results of operations. 

20. EMPLOYEE FUTURE BENEFITS

All employee future benefits related to our group retirement savings and employee share purchase plans are recognized in the periods during which services are rendered 
by employees. Our contributions to the group retirement savings plan and employee share purchase plan totaled $18,138 (2019 – $16,654). 

104    |   CWB Financial Group 2020 Annual Report 

21. INCOME TAXES

We follow the deferred method of accounting for income taxes whereby current income taxes are recognized for the estimated income taxes payable for the current period. 
Deferred tax assets and liabilities represent the cumulative amount of tax applicable to temporary differences between the carrying amount of the assets and liabilities, and 
their values for tax purposes. Deferred tax assets and liabilities are measured using enacted or substantively enacted tax rates anticipated to apply to taxable income in the 
years in which those temporary differences are anticipated to be recovered or settled. Changes in deferred taxes related to a change in tax rates are recognized in income 
in the period of the tax rate change. All deferred tax assets and liabilities are expected to be realized in the normal course of operations. 

The provision for income taxes consists of the following: 

Consolidated statements of income 

Current 

Deferred 

Other comprehensive income 

Tax expense (recovery) related to: 

Items that will be subsequently reclassified to net income 

Items that will not be subsequently reclassified to net income 

Derivatives designated as cash flow hedges 

Total 

2020 

2019 

$ 

107,259  $ 

105,140 

(10,227) 

97,032 

(2,475) 

102,665 

2,620 

171 

23,434 

26,225 

12,016 

(4,982) 

25,867 

32,901 

$ 

123,257  $ 

135,566 

The combined statutory tax rate changed in 2019 as a result of a decrease in the Alberta provincial tax rate from 12% to 8% over four years, beginning with a 1% decrease 
on July 1, 2019 with further reductions of 1% scheduled on each of January 1, 2020, 2021 and 2022. In 2020, the Alberta government accelerated the rate reduction by 
reducing the provincial tax rate to 8%, effective July 1, 2020. 

A reconciliation of the statutory tax rates and income tax that would be payable at these rates to the effective income tax rates and provision for income taxes reported in 
the consolidated statements of income follows: 

Combined Canadian federal and provincial income taxes and statutory tax rate 

$ 

94,422 

25.6  %  $ 

104,433 

26.7  % 

2020 

  2019 

Increase (decrease) arising from: 

Change in tax rate 

Tax-exempt income 

Stock-based compensation 

Other 

1,364 

(34) 

452 

828 

0.4 

- 

0.1 

0.2 

(1,530) 

(634) 

428 

(32) 

(0.4)

(0.1)

0.1 

- 

Provision for Income Taxes and Effective Tax Rate 

$ 

97,032 

26.3  %  $ 

102,665 

26.3  % 

Deferred tax balances are comprised of the following: 

Deferred Tax Assets 

Leasing income 

Allowance for credit losses 

Deferred loan fees 

Deferred deposit broker commission 

Other temporary differences 

Deferred Tax Liabilities 

Intangible assets 

Other temporary differences 

2020 

2019  

$ 

25,546  $ 

20,246 

11,994 

(4,337) 

(3,871) 

21,869 

13,527 

10,573 

(6,367) 

(1,734) 

$ 

$ 

$ 

49,578  $ 

37,868 

9,689  $ 

267 

9,956  $ 

3,324 

1,392 

4,716 

CWB Financial Group 2020 Annual Report    |   105

22. EARNINGS PER COMMON SHARE

Basic earnings per common share is calculated based on the weighted average number of common shares outstanding during the period. Diluted earnings per share is 
calculated based on the treasury stock method, which assumes that any proceeds from in-the-money stock options are used to purchase our common shares at the average 
market price during the period. 

The calculation of earnings per common share follows: 

Numerator 

Common shareholders’ net income 

Denominator 

Weighted average number of common shares outstanding - basic 

Dilutive instruments: 
Stock options(1) 

Weighted Average Number of Common Shares Outstanding - Diluted 

Earnings Per Common Share 

Basic  

Diluted  

2020  

2019  

$ 

248,956  $ 

266,940 

87,158,714 

87,512,616 

33,469 

225,988 

87,192,183  $ 

87,738,604 

2.86  $ 

2.86 

3.05 

3.04 

$ 

$ 

(1) At October 31, 2020, the denominator excludes 1,290,318 (2019 – 958,123) employee stock options with an average exercise price of $32.78 (2019 – $33.22), adjusted for unrecognized stock-based compensation, that is greater

than the average market price. 

23. RELATED PARTY TRANSACTIONS

Transactions with and between subsidiary entities are made at normal market prices and eliminated on consolidation. 

Preferred Rates and Terms 

We make loans, primarily residential mortgages, to our officers and employees at various preferred rates and terms. The total amount outstanding for these types of loans 
is $197,559 (October 31, 2019 – $184,130). We offer deposits, primarily fixed term deposits, to our officers and employees and their immediate family at preferred rates.  

The total amount outstanding for these deposits is $327,323 (October 31, 2019 – $323,308). 

Key Management Personnel 

Key management personnel are those that have authority and responsibility for planning, directing and controlling our activities and include our independent directors.  

Compensation of key management personnel follows: 

Salaries, benefits and directors' compensation 

Share-based payments (stock options, RSUs, PSUs and DSUs)(1) 

Total 

(1) Share-based payments are based on the estimated fair value on grant date.

2020  

5,029  $ 

3,895 

8,924  $ 

2019  

5,168 

3,449 

8,617 

$ 

$ 

Loans outstanding with key management personnel totaled $121 as at October 31, 2020 (October 31, 2019 – $259). No loans were outstanding with our independent 
directors as at October 31, 2020 and 2019. 

106    |   CWB Financial Group 2020 Annual Report 

24. INTEREST RATE SENSITIVITY

We are exposed to interest rate risk as a result of a difference, or gap, between the maturity or repricing behaviour of interest sensitive assets and liabilities. The interest 
rate gap is managed by adjusting the repricing behaviour of interest sensitive assets or liabilities to ensure the gap falls within our risk appetite. The repricing profile of these 
assets and liabilities has been incorporated in the table following, which contains the gap position at October 31 for select time intervals. Figures in brackets represent an 
excess of liabilities over assets or a negative gap position. 

Asset Liability Gap Positions 
($millions)  

October 31, 2020 

Assets 

Cash resources and securities 
Loans(1) 
Other assets(2) 
Derivatives(3) 

Total 

Liabilities and Equity 
Deposits(1) 
Securities sold under 

repurchase agreements 

Other liabilities(2) 
Debt 
Equity 
Derivatives(3) 

Total 

Interest Rate Sensitive Gap 

Cumulative Gap 

Cumulative Gap as a 

 Floating Rate 
and Within 1 
Month 

  1 Month to 
3 Months 

 3 Months 
to 1 Year 

  Total 
Within 
1 Year 

  1 Year 
to 
5 Years  

 More than 
5 Years 

  Non-     

  interest 
Sensitive 

  Total 

$  

  745  

 $  

  312   $  

  771   $  

  1,828   $  

  1,190   $  

  57   $ 

  8   $ 

3,083 

  13,889  
  -  
  331  

  14,965  

  1,270 
-  
  510  

  2,092  

  4,255  
  -  
  1,479  

  6,505  

  19,414  
-  
  2,320  

  23,562  

  10,468  
  -  
  2,500  

  14,158  

  284  
-  
 - 

  341  

(158) 
  846  
121

  817  

 30,008
  846  
  4,941  

  38,878  

  11,129 

  1,682  

  5,598  

  18,409  

  8,919  

  1  

(19)

 27,310

  65  
  -  
  67  
  -  
  4,457  

15,718  

  -  
-  
  116  
-  
(83) 

-  
  -  
 440  
  140  
 - 

  65  
-  
  623  
  140  
  4,374  

  -  
  -  
  1,801  
  425  
  265  

  1,715 

6,178  

  23,611  

  11,410  

-  
- 
  -  
 - 
  181  

  182  

  -  
  806  
-  
 2,767
 121

  65  
  806  
  2,424  
  3,332  
  4,941  

  3,675  

  38,878  

  $  

  $  

(753)  $

  377   $  

  327   $  

(753)  $

 (376)

$

 (49)

$

 (49)

 (49)

 $

 $

  2,748  

$  

  159   $ 

(2,858)  $  

  2,699  

$  

  2,858   $  

- 

$

  -  

  -  

-  

  -  

-  

Percentage of Total Assets 

  (1.9)%

 (1.0)%

(0.1)%

  (0.1)% 

  6.9% 

  7.4% 

  -  

October 31, 2019 

Cumulative Gap 

Cumulative Gap as a 

Percentage of Total Assets 

  $  

  (1,183)  $  

 (756) $ 

  551   $  

  551 

  $  

  2,419   $  

  2,713   $  

- 

$

  (3.1)%

 (2.0)% 

1.4% 

  1.4%  

  6.3% 

  7.0% 

  -  

(1)  Potential prepayments of fixed rate loans and early redemption of redeemable fixed term deposits have not been estimated. Redemptions of fixed term deposits where depositors have this option are not expected to be material.

The majority of fixed rate loans, mortgages and leases are either closed or carry prepayment penalties. 

(2)  Accrued interest is excluded in calculating interest sensitive assets and liabilities. 

(3)  Derivative financial instruments are included in this table at the notional amount.

The effective, weighted average interest rates for each class of financial asset and liability are shown below: 

Weighted Average Effective Interest Rates 
(%) 

October 31, 2020 

Total assets 
Total liabilities 

Interest Rate Sensitive Gap 

October 31, 2019 

Total assets 
Total liabilities  

Interest Rate Sensitive Gap 

Floating Rate 
and Within 1 
Month 

 1 Month 
to 3 
Months 

3 Months 
to 1 Year 

  3.1% 
  0.8 

  2.3% 

  4.4% 
  1.9  

  2.5% 

  2.9% 
  1.9  

  1.0% 

  3.5% 
  2.3  

  1.2% 

  3.5% 
  2.2  

  1.3% 

  3.8% 
  2.4  

  1.4% 

  Total 
Within 
1 Year 

  3.2% 
  1.2 

  2.0% 

  4.1% 
  2.1 

  2.0% 

1 Year 
to 5 
Years 

  3.7% 
  2.3  

  1.4% 

  3.7% 
  2.7  

  1.0% 

More 
than 5 
Years 

  4.1% 
  1.0 

  3.1% 

  5.3% 
 - 

5.3% 

Total 

  3.4%  
  1.5  

  1.9% 

  3.9% 
2.1 

  1.8% 

Based on the current interest rate gap position, it is estimated that a one-percentage point increase or decrease in all interest rates would impact net interest income by 
less than 2%. A one-percentage point increase in interest rates would decrease other comprehensive income by $72,721 (October 31, 2019 – $107,812) net of tax and a 
one-percentage point decrease in interest rates would increase other comprehensive income by $74,999 (October 31, 2019 – $111,563), net of tax. 

CWB Financial Group 2020 Annual Report    |   107

25. INTEREST INCOME

The composition of our interest income follows: 

Loans measured at amortized cost(1) 

Securities 

Debt securities measured at FVOCI(1) 

Equity securities designated at FVOCI 

Securities purchased under resale agreements measured at amortized cost(1) 

Deposits with regulated financial institutions measured at FVOCI(1) 

Total 

(1)

Interest income is calculated using the effective interest method.

26. FAIR VALUE OF FINANCIAL INSTRUMENTS

A) FINANCIAL ASSETS AND LIABILITIES BY MEASUREMENT BASIS 

2020  

2019  

 $       1,336,002 

 $  

  1,379,730  

28,615  

  158  

273  

  3,866 

  26,841  

  2,354  

  1,501  

  8,274  

 $       1,368,914  

 $  

  1,418,700 

The fair value of a financial instrument on initial recognition is normally the transaction price (i.e. the value of the consideration given or received). Subsequent to initial 
recognition, financial instruments measured at fair value that are quoted in active markets are based on bid prices for financial assets and offer prices for financial liabilities. 
For  certain  securities  and  derivative  financial  instruments  where  an  active  market  does  not  exist,  fair  values  are  determined  using  valuation  techniques  that  refer  to 
observable market data, including discounted cash flow analysis, option pricing models and other valuation techniques commonly used by market participants, and non-
market observable inputs. 

Several of our significant financial instruments, such as loans and deposits, lack an available trading market as they are not typically exchanged. Therefore, these instruments 
have been valued assuming they will not be sold, using present value or other suitable techniques and are not necessarily representative of the amounts realizable in an 
immediate settlement of the instrument. 

Changes in interest rates are the main cause of changes in the fair value of our financial instruments. The carrying value of loans, deposits, subordinated debentures and 
debt related to securitization activities are not adjusted to reflect increases or decreases in fair value due to interest rate changes as our intention is to realize their value 
over time by holding them to maturity. 

The following table provides the carrying amount of financial instruments by category as defined in IFRS 9 and by balance sheet heading. The table sets out the fair values 
of financial instruments (including derivatives) using the valuation methods and assumptions referred to below the table. The table does not include assets and liabilities 
that are not considered financial instruments. The table also excludes assets and liabilities which are considered financial instruments, but are not recorded at fair value and 
for which the carrying amount approximates fair value. 

108    |   CWB Financial Group 2020 Annual Report 

Financial Assets  
Cash resources 
Securities(2) 
Securities purchased under resale 

  $  

(Note 4) 

(Note 5)

Deposits(3) 
Securities sold under repurchase 

  $  

agreements 

Loans(3) 
Derivatives 

Total Financial Assets 

Financial Liabilities 

agreements 

Debt 
Derivatives 

Total Financial Liabilities 

Financial Assets  
Cash resources 
Securities(2) 
Securities purchased under resale 

agreements 

Loans(3) 
Derivatives 

Total Financial Assets 

Financial Liabilities 

Deposits(3) 
Securities sold under repurchase 

agreements 

Debt 
Derivatives 

October 31, 2020 

Derivatives 

Amortized
Cost

FVOCI 

Total 
Carrying 
Amount 

Fair Value 

  Fair Value 
Over (Under) 
  Carrying  
  Amount 

- 
- 

 -
-

  96,615  

 $

  113,868 
- 

  $  

  254,451 
  2,664,618 

  $  

  368,319 
  2,664,618 

  $  

  368,319 
  2,664,618 

  $  

  -  
  -  

50,084
30,158,951
  - 

- 
- 
- 

 50,084
30,158,951
  96,615 

  50,084 
  30,541,660 
  96,615 

  -  
  382,709  
  -  

  $  

  96,615  

 $    30,322,903     $     2,919,069 

  $    33,338,587     $    33,721,296 

  $    382,709  

- 

 -
-

 $    27,328,985      $

- 

 $    27,328,985     $    27,738,072

  $    409,087  

 65,198
 2,424,323 
  - 

 $    29,818,506 

  $  

 -
- 
- 

- 

 65,198 
 2,424,323
  6,285 

  65,198 
  2,483,015 
  6,285 

  - 
  58,692  
  -  

 $    29,824,791     $    30,292,570

  $    467,779  

  6,285  

  6,285  

  $  

October 31, 2019 

Derivatives 

Amortized 
Cost 

FVOCI 

Total 
Carrying 
Amount 

Fair 
Value 

Fair Value 
Over(Under) 
Carrying 
 Amount 

  $  

(Note 4) 

(Note 5)

- 
 - 

 $

  121,986 
- 

  $     293,856 
  2,019,207 

  $  

  415,842    $  

  2,019,207 

  415,842 
  2,019,207 

  $  

  -  
  - 

 -
 - 
  47,815 

 40,366
 28,450,811
  - 

- 
- 
- 

 40,366 
 28,450,811
  47,815 

  40,366 
  28,478,436 
  47,815 

- 
  27,625  
- 

  $  

  47,815  

  $  28,613,163 

  $   2,313,063 

  $    30,974,041     $    31,001,666 

$      27,625  

  $  

 - 

 $  25,380,204

  $  

- 

 $    25,380,204     $    25,544,270

 $    164,066 

 -
 - 
  14,016 

 29,965
2,412,293 
  - 

 -
- 
- 

-

 29,965
 2,412,293 
 14,016

  29,965 
  2,444,034 
  14,016 

- 
  31,741 
  -  

 $    27,836,478     $    28,032,285

  $    195,807 

Total Financial Liabilities 

  $  

  14,016  

  $  27,822,462 

  $  

(1) For further information on interest rates associated with financial assets and liabilities, including derivative instruments, refer to Note 24.
(2) Securities are comprised of $2,662,626 (2019 - $2,001,043) measured at FVOCI and $1,992 (2019 - $18,164) designated at FVOCI. 
(3) Loans and deposits exclude deferred premiums, deferred revenue and allowance for credit losses, which are not financial instruments.

The methods and assumptions used to estimate the fair values of financial instruments are as follows: 

• Interest bearing deposits with regulated financial institutions and securities are reported on the consolidated balance sheets at the fair value disclosed in Notes 4 and 5. 
Remaining cash resources and securities purchased under resale agreements are reported at amortized cost, which is equal to fair value, on the consolidated balance 
sheets. These values are based on quoted market prices, if available. Where a quoted market price is not readily available, other valuation techniques are based on 
observable market rates used to estimate fair value. 

• Fair value of loans reflect changes in the general level of interest rates that have occurred since the loans were originated and exclude the allowance for credit losses. 

Fair value is estimated by discounting the expected future cash flows of these loans at current market rates for loans with similar terms and risks. 

• With the exception of derivative financial instruments and contingent consideration, financial instruments included within other assets and other liabilities reported on 

the consolidated balance sheets carrying values that closely approximate fair value. 

• For derivative financial instruments where an active market does not exist, fair values are determined using valuation techniques that refer to observable market data, 

including discounted cash flow analysis, option pricing models and other valuation techniques commonly used by market participants. 

• The estimated fair values of deposits are determined by discounting the contractual cash flows at current market rates for deposits of similar terms. 

The fair values of debt are determined by reference to current market prices for debt with similar terms and risks. 

Fair values are based on our best estimates based on market conditions and pricing policies at a certain point in time. The estimates are subjective and involve particular 
assumptions and matters of judgment and, as such, may not be reflective of future fair values. 

CWB Financial Group 2020 Annual Report    |   109

Fair Value Hierarchy 

We categorize our fair value measurements of financial instruments according to a three-level hierarchy. Level 1 fair value measurements reflect unadjusted quoted prices 
in active markets for identical assets and liabilities that we can access at the measurement date. Level 2 fair value measurements are estimated using observable inputs, 
including quoted market prices for similar assets or liabilities in active markets, quoted prices for identical or similar assets or liabilities in inactive markets, and model inputs 
that are either observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3 fair value measurements are 
determined using one or more inputs that are unobservable and significant to the fair value of the asset or liability. Unobservable inputs are used to measure fair value to 
the extent that observable inputs are not available at the measurement date. 

As at October 31, 2020 

Financial Assets 

Cash resources 
Securities 
Securities purchased under resale agreements 
Loans 
Derivatives 

Total Financial Assets 

Financial Liabilities 

Deposits 
Securities sold under repurchase agreements 
Debt 
Derivatives 

Total Financial Liabilities 

As at October 31, 2019 

Financial Assets 

Cash resources 
Securities 
Securities purchased under resale agreements 
Loans 
Derivatives 

Total Financial Assets 

Financial Liabilities 

Deposits 
Securities sold under repurchase agreements 
Debt 
Derivatives 

Total Financial Liabilities 

Valuation Technique 

Fair Value 

Level 1 

Level 2 

Level 3 

$ 

368,319  $ 

2,664,618 
50,084 
30,541,660 
96,615 

134,385  $ 
561,868 
- 
- 
- 

233,934  $ 

2,102,750 
50,084 
-
96,615 

- 
- 
- 
30,541,660 
- 

33,721,296  $ 

696,253  $ 

2,483,383  $ 

30,541,660 

27,738,072  $ 
65,198 
2,483,015 
6,285 

$ 

30,292,570  $ 

-  $
- 
- 
- 

-  $

27,738,072  $ 
65,198 
2,483,015 
6,285 

30,292,570  $ 

- 
- 
- 
- 

- 

Valuation Technique 

Fair Value 

Level 1 

Level 2 

Level 3 

$ 

415,842  $ 

2,019,207 
40,366 
28,478,436 
47,815 

139,876  $ 
141,070 
- 
- 
- 

275,966  $ 

1,878,137 
40,366 

-

47,815 

- 
- 
- 
28,478,436 
- 

31,001,666  $ 

280,946  $ 

2,242,284  $ 

28,478,436 

25,544,270  $ 
29,965 
2,444,034 
14,016 

$ 

28,032,285  $ 

-  $
- 
- 
- 

-  $

25,544,270  $ 
29,965 
2,444,034 
14,016 

28,032,285  $ 

- 
- 
- 
- 

- 

$ 

$ 

$ 

$ 

B) LEVEL 3 FINANCIAL INSTRUMENTS MEASURED AT FAIR VALUE

The Level 3 financial liabilities settled in the year ended October 31, 2019 related to the 2016 acquisition of CWB Maxium Financial Inc. and the 2018 divestiture by Canadian 
Western Trust, a wholly-owned subsidiary of CWB, of self-directed account services to clients holding certain securities. Fair value changes prior to the settlement of the 
liability were determined by estimating the expected value of the contingent consideration, taking into consideration the potential financial outcomes and their associated 
probabilities. The following table shows a reconciliation of the fair value measurements related to the Level 3 financial instruments: 

2020 

2019  

Acquisitions 

Balance at beginning of year 

Acquisition-related fair value changes 

Contingent consideration instalment payments 

Divestitures 

Balance at beginning of year 

Divestiture-related fair value changes 

$ 

-  $

- 

- 

- 

- 

- 

- 

Balance at End of Year 

$ 

-  $

29,514 

7,854 

(37,358) 

- 

300 

(300) 

- 

- 

110    |   CWB Financial Group 2020 Annual Report 

27. FINANCIAL INSTRUMENTS - OFFSETTING

The following table provides a summary of financial assets and liabilities which are subject to enforceable master netting agreements and similar arrangements, as well as 
financial collateral received and pledged to mitigate credit exposures related to these financial instruments. The agreements do not meet the netting criteria required by 
IAS 32 Financial Instruments: Presentation as the right to set-off is only enforceable in the event of default or occurrence of other predetermined events. 

As at October 31, 2020 

Financial Assets 

Derivatives 

Financial Liabilities 

Derivatives 

As at October 31, 2019 

Financial Assets 

Derivatives 

Financial Liabilities 

Derivatives 

Amounts not Offset on the Consolidated Balance Sheet 

Gross Amounts 
Reported on the 
Consolidated 
 Balance Sheet 

Impact of 
Master Netting 
Agreements 

Cash 

Collateral (1) 

Securities 
Received as 

Collateral (1)(2) 

Net Amount 

  $  

  96,615 

  $  

  6,285 

  $  

  55,539 

  $  

  34,791 

  $  

  -  

  $  

  6,285  

  $  

  6,285 

  $  

- 

 $

 - 

 $

  -  

Amounts not Offset on the Consolidated Balance Sheet 

Gross Amounts 
Reported on the 
Consolidated 
Balance Sheet 

Impact of 
Master Netting 
Agreements 

Cash 
Collateral (1) 

Securities 
 Received as 

Collateral (1)(2) 

Net Amount 

  $  

  47,815 

  $  

  13,788 

  $  

  19,370  

  $  

  5,939  

  $  

  8,718  

  $  

  14,016 

  $  

  13,788 

  $  

  228 

  $  

 - 

$

  -  

(1) Financial collateral is reflected at fair value. The amount of financial instruments and cash collateral disclosed is limited to the net balance sheet exposure, and any over-collateralization is excluded from the table.

(2) Collateral received in the form of securities is not recognized on the consolidated balance sheets.

28. RISK MANAGEMENT

As part of our risk management practices, the risks that are significant to the business are identified, monitored and controlled. The most significant risks include credit risk, 
market risk, capital risk and operational risk. The nature of these risks and how they are managed is provided in the Risk Management section of the MD&A. 

As permitted by the IASB, certain aspects of the risk management disclosure related to risks inherent with financial instruments is included in the MD&A. The relevant MD&A 
sections are identified by shading within boxes and the content forms an integral part of these audited consolidated financial statements. 

Information on specific measures of risk, including the allowance for credit losses, derivative financial instruments, interest rate sensitivity, fair value of financial instruments 
and liability for unpaid claims are included elsewhere in these notes to the consolidated financial statements. 

29. CAPITAL MANAGEMENT

Capital funds are managed in accordance with policies and plans that are regularly reviewed and approved by the Board of Directors and take into account forecasted capital 
needs and markets. The goal is to maintain adequate regulatory capital to be considered well-capitalized, protect customer deposits and provide capacity for internally 
generated growth and strategic opportunities that do not otherwise require accessing the public capital markets, all while providing a satisfactory return for shareholders. 

We have a share incentive plan that is provided to officers and employees who are in a position to impact our longer-term financial success as measured by share price 
appreciation and dividend yield. Note 17 to the consolidated financial statements details the number of shares under options outstanding, the weighted average exercise 
price and the amounts exercisable at year end. 

Regulatory capital and capital ratios are calculated in accordance with the requirements of OSFI. Capital is managed and reported in accordance with the requirements of 
the Basel III Capital Adequacy Accord (Basel III) using the  Standardized approach. OSFI requires banks to measure capital adequacy in accordance with instructions for 
determining risk-adjusted capital and risk-weighted assets, including off-balance sheet commitments. Based on the deemed credit risk of each type of asset, a standardized 
weighting of 0% to 150% is assigned. As an example, a loan that is fully insured by CMHC is applied a risk weighting of 0% as our risk of loss is nil, while uninsured business 
loans are assigned a risk weighting of 100% to reflect the higher level of risk associated with this type of asset. The ratio of regulatory capital to risk-weighted assets is 
calculated  and  compared to OSFI’s  standards  for Canadian  financial  institutions. Off-balance  sheet assets,  such  as  the  notional  amount of  derivatives  and some  credit 
commitments, are included in the calculation of risk-weighted assets and both the credit risk equivalent and the risk-weighted calculations are prescribed by OSFI.  

Our required minimum regulatory capital ratios, including a 250 basis point capital conservation buffer, are 7.0% common equity Tier 1 (CET1), 8.5% Tier 1 and 10.5% Total 
capital. In addition, OSFI requires banks to maintain a minimum leverage ratio of 3%. The leverage ratio provides the ratio of Tier 1 capital to on-balance sheet and off-
balance sheet exposures. 

CWB Financial Group 2020 Annual Report    |   111

 
Regulatory Response to COVID-19 

Beginning in March 2020, OSFI introduced new measures to support the economy and maintain financial system resiliency in the face of the COVID-19 pandemic. 

OSFI introduced transitional arrangements related to the capital treatment of performing loan allowances, resulting in a portion of allowances that would otherwise be 
included in Tier 2 capital to be included in CET1 capital. Subject to a scaling factor, the after-tax increase in performing loan allowances between the most recent period end 
and January 31, 2020 will be included in CET1 capital. The scaling factor is set at 70% for fiscal 2020, 50% for fiscal 2021 and 25% for fiscal 2022. The implementation of the 
performing loan allowance transitional arrangement, which has no impact on the total capital ratio, resulted in a $21 million increase to CET1 and Tier 1 capital and an 
approximate 10 basis point increase in the CET1 and Tier 1 ratios at October 31, 2020.  

OSFI provided additional guidance related to the leverage ratio, allowing sovereign-issued securities that qualify as High Quality Liquid assets (HQLA) under the Liquidity 
Adequacy Requirements guideline to be temporarily excluded from the leverage ratio exposure measure until December 31, 2021. This change increased our leverage ratio 
by approximately 10 basis points at October 31, 2020.  

Significant Changes 

We adopted IFRS 16 on November 1, 2019 and, on transition recorded a reduction to shareholders’ equity of $13,035 and an increase in risk-weighted assets of $79,874. 
This resulted in a decrease in all of our capital adequacy ratios of approximately 10 basis points. For further details refer to Note 1. 

On November 18, 2019, we redeemed all $250,000 of outstanding non-NVCC subordinated debentures for an aggregate amount of $253,900. This resulted in a decrease in 
the Total capital ratio of approximately 80 basis points.  

On June 1, 2020, the wealth acquisition described in Note 3 resulted in a reduction of all capital adequacy ratios by approximately 30 basis points. 

On June 29, 2020, we issued $125,000 of NVCC subordinated debentures due June 29, 2030. This issuance resulted in an increase in the Total capital ratio of approximately 
50 basis points. 

On October 30, 2020, we issued $175,000 of Limited Recourse Capital Notes Series 1 due April 30, 2081. This issuance resulted in an increase to the Tier 1 and Total capital 
ratios of approximately 70 basis points. For further details, refer to Note 16. 

During 2020, we submitted our final application to OSFI to receive regulatory approval for transition from the Standardized approach to the Advanced Internal Ratings Based 
(AIRB) approach for capital and risk management. Until OSFI approval for transition to AIRB is received, we will continue to apply the  Standardized approach for capital 
management and reporting. 

During the year, we complied with all internal and external capital requirements. 

Capital Structure and Regulatory Capital Ratios 

Regulatory Capital, Net of Deductions 

Common equity Tier 1 
Tier 1 
Total 

Capital Ratios 

Common equity Tier 1 
Tier 1 
Total 

Leverage Ratio 

2020 

 2019  

 $   2,371,753  
  2,936,845  
  3,418,997  

  $   2,302,551  
  2,692,714  
  3,232,807  

  8.8%  
  10.9  
  12.6  
  8.5  

  9.1%  
  10.7  
  12.8  
  8.3  

112    |   CWB Financial Group 2020 Annual Report 

30. SUBSIDIARIES

As at October 31, 2020, we, either directly or indirectly through our subsidiaries, control the following significant subsidiaries: 

Canadian Western Bank Subsidiaries(1)
(annexed in accordance with subsection 308 (3) of the Bank Act) 

CWB National Leasing Inc. 

CWB Private Investment Counsel Ltd.(2) 

CWB Wealth Management Ltd.(2)(3) 

CWB McLean & Partners Wealth Management Ltd.(4) 

Canadian Western Financial Ltd. 

CWB Maxium Financial Inc. 

Canadian Western Trust Company 

Valiant Trust Company 

Address of 
Head Office 

1525 Buffalo Place 
Winnipeg, Manitoba 

26 Wellington Street East, 8th Floor 
Toronto, Ontario 

Suite 3000, 10303 Jasper Avenue 
Edmonton, Alberta 

801 10th Ave SW 
Calgary, Alberta 

Suite 3000, 10303 Jasper Avenue 
Edmonton, Alberta 

30 Vogell Road, Suite 1 
Richmond Hill, Ontario 

Suite 3000, 10303 Jasper Avenue 
Edmonton, Alberta 

Suite 3000, 10303 Jasper Avenue 
Edmonton, Alberta 

Carrying Value of
Voting Shares Owned 
by CWB(5)

 $  

  134,458  

  86,816  

  31,844  

  30,812  

  19,136  

  8,080  

(1) Unless otherwise noted, we, either directly or through our subsidiaries, own 100% of the voting shares of each entity.

(2) CWB Private Investment Counsel Ltd, comprised of the wealth management business acquisition described in Note 3, was amalgamated with CWB Wealth Management Ltd. on November 1, 2020. The amalgamated subsidiary

continues under the name of CWB Wealth Management Ltd. 

(3) We own 100% of the voting shares of CWB Wealth Management Ltd. (October 31, 2019 – 93.91%).

(4) CWB Wealth Management Ltd. owns 74.67% of the voting shares of CWB Mclean & Partners Wealth Management Ltd. (October 31, 2019 – 73.70%).

(5) The carrying value of voting shares is stated at the cost of our equity in the subsidiaries in thousands of dollars.

31. COMPARATIVE FIGURES

Certain prior year figures have been reclassified to conform to the current year’s presentation. 

CWB Financial Group 2020 Annual Report    |   113

Shareholder Information

CWB Financial Group Corporate 
Headquarters
Suite 3000, 10303 Jasper Avenue NW  
Canadian Western Bank Place  
Edmonton, AB T5J 3X6  
Telephone: 780.423.8888 
Fax: 780.423.8897  
cwb.com  

2021 Annual Meeting
The annual and special meeting 
of the common shareholders of 
Canadian Western Bank will be held 
in Edmonton, AB, on April 1, 2021 at 
1:00 p.m. MT (3:00 p.m. ET).

Transfer Agent and Registrar 
Computershare Trust Company of 
Canada 
100 University Avenue, 8th Floor  
Toronto, ON M5J 2Y1  
Telephone: 416.263.9200  
Toll-free: 1.800.564.6253  
Fax: 888.453.0330  
computershare.com  

Stock Exchange Listings
The Toronto Stock Exchange (TSX)  
Common Shares: CWB  
Series 5 Preferred Shares: CWB.PR.B  
Series 7 Preferred Shares: CWB.PR.C  
Series 9 Preferred Shares: CWB.PR.D

Eligible Dividend Designation 
CWB designates all common and 
preferred share dividends paid 
to Canadian residents as “eligible 
dividends”, as defined in the Income 
Tax Act (Canada), unless otherwise 
noted.

Shareholdings and Dividends 
Contact 
Information regarding your 
shareholdings and dividends, including 
changes to share registrations or 
addresses, lost share certificates, tax 
forms or estate transfers, and may be 
obtained by contacting the transfer 
agent.

Direct Deposit Services 
Shareholders may choose to have cash 
dividends paid on CWB common and 
preferred shares deposited directly 
into accounts held at their financial 
institution. To arrange direct deposit 
service, please contact the Transfer 
Agent and Registrar. 

Dividend Reinvestment Plan 
CWB’s dividend reinvestment plan 
allows common and preferred 
shareholders to purchase additional 
common shares by reinvesting their 
cash dividend without incurring 
brokerage and commission fees.  

For information about participation in 
the plan, please contact the Transfer 
Agent and Registrar. 

Duplicated Communications
If you receive, but do not require, 
more than one mailing for the same 
ownership, please contact the Transfer 
Agent and Registrar to combine the 
accounts. 

Investor Relations Contact
For financial information inquiries, 
please contact: 

Investor Relations 
CWB Financial Group  
Suite 3000, 10303 Jasper Avenue NW  
Canadian Western Bank Place  
Edmonton, AB T5J 3X6  
Telephone: 800.836.1886  
investorrelations@cwbank.com 

This 2020 Annual Report, along with 
our Annual Information Form, Notice 
of Annual Meeting of Shareholders 
and Management Proxy Circular, is 
available on our website, or will be 
available in due course. For additional 
printed copies of these reports, please 
contact the Investor Relations Team.

Filings are also available on the 
Canadian Securities Administrators’ 
website at sedar.com.

Further information regarding the 
Bank’s listed securities is available on 
our website www.cwb.com/investor-
relations.

Resolving concerns
We are proud of our reputation and 
encourage you to tell us if you think 
we have been unsuccessful in dealing 
with you properly and fairly in any 
aspect of our business. Please see 
our website for steps to resolve your 
complaint. www.cwb.com/about-us/
resolving-your-concerns 

114    |    CWB Financial Group 2020 Annual Report

Azfar Karimuddin
Senior Vice President, Information 
Services

Kelly Martin
Senior Vice President and Chief 
Internal Auditor

Matt Rudd, CPA, CA
Senior Vice President, Finance and 
Investor Relations

David Thomson
Senior Vice President, Credit Risk 
Management

Commercial and Retail Banking

Jeff Bowling
Senior Vice President, Real Estate

Blaine Forer
Senior Vice President and Regional 
General Manager, British Columbia 

Mario Furlan
Senior Vice President, Real Estate,  
BC Region

John Steeves
Senior Vice President and Regional 
General Manager, Prairies Region 

Jeff Wright
Senior Vice President, Equipment, 
Digital & Client Solutions

CWB National Leasing 

Michael Dubowec
President and Chief Executive Officer

CWB Optimum Mortgage 

Rejean Roberge 
Vice President

CWB Trust Services

Bjorn Frohnsdorf 
Vice President and General Manager

CWB Wealth Management

Matt Evans
President and Chief Executive Officer

CWB McLean & Partners Wealth 
Management

Kevin Dehod
President and Chief Executive Officer

CWB Maxium Financial

Daryl MacLellan
President and Chief Executive Officer 

Complaints or Concerns regarding 
Accounting, Internal Accounting 
Controls or Auditing Matters 
Please contact either: 

Carolyn Graham
Executive Vice President and Chief 
Financial Officer  
CWB Financial Group  
Telephone: 780.423.8854  
Fax: 780.969.8326  
carolyn.graham@cwbank.com  

or

Robert Manning
Chair of the Audit Committee  
c/o 210 – 5324 Calgary Trail  
Edmonton, AB T6H 4J8  
Telephone: 780.438.2626  
Fax: 780.438.2632  
robert.manning@cwb.com 

SENIOR OFFICERS 

Executive Officers

Chris Fowler
President and Chief Executive Officer

Carolyn Graham, FCPA, FCA
Executive Vice President and  
Chief Financial Officer

Kelly Blackett 
Executive Vice President, Human  
Resources and Corporate 
Communications

Glen Eastwood
Executive Vice President, Business 
Transformation

Darrell Jones
Executive Vice President and  
Chief Information Officer

Stephen Murphy
Executive Vice President, Banking

Bogac (Bogie) Ozdemir
Executive Vice President and Chief 
Risk Officer

Senior Corporate Officers 

Vlad Ahmad
Senior Vice President, Operations and 
Business Transformation

Niall Boles
Senior Vice President and Treasurer 

Bindu Cudjoe
Senior Vice President, General 
Counsel and Corporate Secretary 
corporatesecretary@cwbank.com

Supriya James
Senior Vice President, Human 
Resources