Quarterlytics / Financial Services / Asset Management / Canadian Western Bank / FY2010 Annual Report

Canadian Western Bank
Annual Report 2010

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FY2010 Annual Report · Canadian Western Bank
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T

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
OUR HISTORY OF FINANCIAL PERFORMANCE

$ 15,000

12,000

9,000

6,000

3,000

0

$ 500

400

300

200

100

0

1.00%

0.75

0.50

0.25

0.00

$ 12,000

10,000

8,000

6,000

4,000

2,000

0

$ 200

150

100

50

0

100%

75

50

25

0

FIVE YEAR FINANCIAL SUMMARY

($	thousands,	except	per	share	amounts)

Results of Operations
Net	interest	income	(teb)(1)
Less	teb	adjustment
Net	interest	income	per	financial	statements
Other	income
Total	revenues	(teb)
Total	revenues
Net	income
Return	on	common	shareholders’	equity(2)
Return	on	average	total	assets(3)
Per Common Share(4)
Average	common	shares	outstanding	(thousands)
Earnings	per	share

Basic
Diluted
Diluted	cash(5)

Dividends
Book	value
Market	price

High
Low
				Close

Balance Sheet and Off-Balance Sheet Summary
Assets
Cash	resources,	securities	and	resale	agreements
Loans
Deposits
Subordinated	debentures
Shareholders’	equity
Assets	under	administration
Assets	under	management

Capital Adequacy
Tangible	common	equity	to	risk-weighted	assets(6)
Tier	1	ratio(7)
Total	ratio(7)

Other Information
Efficiency	ratio	(teb)(8)
Efficiency	ratio
Net	interest	margin	(teb)(9)
Net	interest	margin
Provision	for	credit	losses

as	a	percentage	of	average	loans

Net	impaired	loans	as	a	percentage	of	total	loans
Number	of	full-time	equivalent	staff(10)
Number	of	bank	branches

	 $	

	 $	

2010 	

2009	

2008	

2007	

2006	

	 $	

	 $	

	328,664
11,186
317,478
105,595
434,259
423,073
163,621

	 $	

	236,354
7,847
228,507
91,612
327,966
320,119
106,285

	228,617
5,671
222,946
70,240
298,857
293,186
102,019

	 $	

210,659
5,410
205,249
62,821
273,480
268,070
96,282

168,684
4,078
164,606
53,086
221,770
217,682
72,007

17.1% 	 	
1.24

13.2% 	 	
0.86

15.9% 	 	
1.03

17.4% 	 	
1.18

14.8%
1.12

65,757

63,613

63,214

62,354

61,514

	 $	

	2.26
2.05
2.09
0.44
14.08

26.59
19.85
25.36

	 $	

	1.51
1.47
1.49
0.44
12.16

23.00
7.52
21.38

	 $	

	1.61
1.58
1.59
0.42
10.70

32.20
14.67
18.44

	 $	

1.54
1.50

1.50
0.34
9.48

30.86
20.78
30.77

1.17
1.13

1.14
0.25
8.39

22.78
16.64
21.15

	 $	 12,701,691
1,876,085
	 	 10,496,464
	 	 10,812,767
315,000
1,148,043
8,530,716
795,467

	 $	 11,635,872
2,188,512
9,236,193
9,617,238
375,000
986,499
5,467,447
878,095

	 $	 10,600,732
1,798,137
8,624,069
9,245,719
375,000
679,148
4,347,723

	 $	 9,525,040
1,961,241
7,405,580
8,256,918
390,000
595,493
4,283,900

	 $	 7,268,360
1,332,987
5,781,837
6,297,007
198,126
519,530
3,344,414

— 	 	

— 	 	

—

8.5% 	 	
11.3 	 	
14.3 	 	

44.1% 	 	
45.3 	 	
2.74 	 	
2.64 	 	

0.21 	 	
0.62 	 	
	1,716 	 	
39 	 	

8.0% 	 	
11.3 	 	
15.4 	 	

48.2% 	 	
49.4 	 	
2.10 	 	
2.03 	 	

0.15	
	0.68	
	1,339	
37	

7.7% 	 	
8.9 	 	
13.5 	 	

45.2% 	 	
46.1 	 	
2.30 	 	
2.25 	 	

0.15	
	0.19	
	1,284	
36	

7.7% 	 	
9.1 	 	
13.7 	 	

44.6% 	 	
45.5 	 	
2.58 	 	
2.51 	 	

0.16	
(0.57)
1,185	
35	

8.6%

10.1
13.7

46.0%
46.9
2.62
2.56

0.20	
	(0.75)
1,097	
33	

(1)	 Most	banks	analyze	revenue	on	a	taxable	equivalent	basis	(teb)	to	permit	uniform	measurement	and	comparison	of	net	interest	income.	Net	interest	income	(as	presented	in	the	consolidated	statements	of	income)	

includes	tax-exempt	income	on	certain	securities.	Since	this	income	is	not	taxable,	the	rate	of	interest	or	dividend	received	is	significantly	lower	than	would	apply	to	a	loan	or	security	of	the	same	amount.	The	adjustment	
to	taxable	equivalent	basis	increases	interest	income	and	the	provision	for	income	taxes	to	what	they	would	have	been	had	the	tax-exempt	securities	been	taxed	at	the	statutory	rate.	The	taxable	equivalent	basis	does	
not	have	a	standardized	meaning	prescribed	by	generally	accepted	accounting	principles	(GAAP)	and,	therefore,	may	not	be	comparable	to	similar	measures	presented	by	other	banks.

(2)	 Return	on	common	shareholders’	equity	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	common	shareholders’	equity.

(3)	 Return	on	assets	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	total	assets.

(4)	 A	stock	dividend	effecting	a	two-for-one	split	of	the	Bank’s	common	shares	was	paid	in	2007.	All	prior	period	common	share	and	per	common	share	information	has	been	restated	to	reflect	this	effective	split.

(5)	 Diluted	cash	earnings	per	share	is	diluted	earnings	per	common	share	excluding	the	after-tax	amortization	of	acquisition-related	intangible	assets.

(6)	 Tangible	common	equity	to	risk-weighted	assets	is	calculated	as	shareholders’	equity	less	subsidiary	goodwill	divided	by	risk-weighted	assets,	calculated	in	accordance	with	guidelines	issued	by	the	Office	of	the	Superin-
tendent	of	Financial	Institutions	Canada	(OSFI).		As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	reported	in	accordance	with	those	requirements.	
Capital	ratios	prior	to	fiscal	2008	have	been	calculated	using	the	previous	framework.

(7)	 Tier	1	and	total	capital	adequacy	ratios	are	calculated	in	accordance	with	guidelines	issued	by	OSFI.	As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	

reported	in	accordance	with	those	requirements.	Capital	ratios	prior	to	fiscal	2008	have	been	calculated	using	the	previous	framework.

(8)	 Efficiency	ratio	is	calculated	as	non-interest	expenses	divided	by	total	revenues.

(9)	 Net	interest	margin	is	calculated	as	net	interest	income	divided	by	average	total	assets.

(10)	The	significant	increase	in	the	number	of	full-time	equivalent	staff	in	2010	compared	to	the	prior	year	reflects	the	Bank’s	acquisition	of	National	Leasing	Group	Inc.,	effective	February	1,	2010.

	 	
	
	
	
	
	
	
	
	
	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
			
	 	
	 	
	 	
			
			
	 	
	 		
	 		
	 		
FIVE YEAR FINANCIAL SUMMARY

PERFORMANCE TARGETS & OUTLOOK

2010 Highlights

 » Record net income of $163.6 million,  

an increase of 54% over the 2009 record. 

 » Record diluted earnings per common share of $2.05,  

up 39% over 2009. 

 » Record total revenues (teb) of $434.3 million,  

up 32% compared to the record established in 2009.

 » Net interest margin (teb) of 2.74%, up 64 basis points.

 » Return on common shareholders’ equity of 17.1%,  

up 390 basis points.

 » Return on assets of 1.24%, up 38 basis points.

 »

Loan growth of 14% marked the achievement of  
double-digit loan growth in 20 of the past 21 years.

 » New benchmark efficiency ratio (teb) of 44.1%,  

a 410 basis point improvement.

 » Marked 90 consecutive quarters of profitability.

 » Completed the acquisition of National Leasing,  

effective February 1, 2010.

 » Achieved record net income in the insurance segment.

 » Opened new full-service commercial and retail 

banking centres in Sherwood Park, Alberta and Surrey, 
British Columbia.

 » Surpassed $6 billion of assets under administration in  

Canadian Western Trust. 

We  are  pleased  to  report  Canadian  Western  Bank  Group 
surpassed all but one of its 2010 minimum performance targets. 
Record  financial  performance  led  to  new  annual  benchmarks 
for earnings, revenues and efficiency despite challenges related 
to the post-recessionary operating environment. Results reflect 
a  robust  improvement  in  net  interest  margin  early  in  the  year 
and  generally  strong  performance  across  each  business  line. 
The second quarter acquisition of National Leasing was a key 
highlight  and  materially  benefited  all  performance  metrics 
except the provision for credit losses. The impact of National 
Leasing’s  historically  higher  loan  loss  experience  compared 
to the Bank’s core lending business is more than offset by the 
relatively high yield earned on the lease portfolio.

Our  outlook  for  2011  includes  expectations  for  continued 
strong performance despite certain hurdles related to economic 
and  competitive  factors.  We  have  set  challenging  targets  that 
confirm  ongoing  confidence  about  the  benefits  of  our  proven 
business  plan,  as  well  as  our  geographic  position  in  Western 
Canada.  We  will  continue  to  invest  in  our  people,  premises 
and technology to further diversify and expand our operations 
while  supporting  sustained  growth.  We  will  remain  focused 
on  high  quality  assets  and  expect  to  achieve  another  year 
of  double-digit  loan  growth.  We  plan  to  maintain  strong 
profitability  and  efficiency  and  have  also  targeted  double-
digit  growth  in  total  revenues,  on  a  taxable  equivalent  basis  
(teb – see definition following the financial highlights page). 

2010 
Minimum Targets 

2010 

2011 

Performance  Minimum Targets

Net income growth (1) 

Net income growth, before taxes (teb) (2) 

Total revenue (teb) growth 

Loan growth 

12%  

n/a 

12% 

10% 

Provision for credit losses as a percentage of average loans 

0.15 to 0.20% 

Efficiency ratio (teb) 

Return on common shareholders’ equity (3) 

Return on assets (4) 

48%  

13%  

0.90% 

54% 

42% 

32% 

14% 

0.21% 

44.1% 

17.1% 

1.24% 

6%

10%

12%

10%

0.20 to 0.25%

46%

15%

1.20%

(1)  Net income before preferred share dividends.
(2)  Net income before income taxes (teb), non-controlling interest in subsidiary and preferred share dividends.
(3)  Return on common equity calculated as annualized net income after preferred share dividends divided by average common shareholders’ equity.
(4)  Return on assets calculated as annualized net income after preferred share dividends divided by average total assets.

 
 
KNOWING WHAT WORKS

TAble Of CONTeNTS

This sounds simple enough, but our ability to successfully manage and grow 

through challenges confirms this as a core value that continues to set us apart. 

Our goal is not to reinvent how business is done but, rather, to continue to do 

what we’ve always done, only better.

We know what works for our customers: our teams of business professionals 

are committed to working hard for our clients and recognize that customer 

needs always come first. We know what works for our employees: our culture 

thrives  on  respect,  dedication  and  an  entrepreneurial  spirit  that  connects 

and  motivates  us.  We  know  what  works  for  communities:  we  embrace  our 

responsibility to strengthen and support the places where our customers and 

employees live, work and play. We know what works in our target markets: 

headquartered  in  Western  Canada  with  a  select  business  focus  across  the 

country, we offer a local perspective and understand what drives our economies 

and industries. We know what works for our shareholders: consistent growth, 

a clear vision for the future and proven financial performance demonstrated 

by 90 consecutive profitable quarters.

Our commitment to knowing what works has been a key reason for Canadian Western 
Bank Group’s (CWB Group) success for over 26 years. Now it is time to build on the 
fundamentals that brought us here so we can continue to grow in the future. While 
our roots are in Western Canada, we understand the financial services marketplace in 
all the places where we do business. We demonstrate this understanding through our 
products, services and overall approach to serving customers.

We  have  always  taken  the  conservative  road  in  the  way  we  manage  our  businesses. 
We make decisions based on common sense and focus our strategies on areas that we 
know and understand. We support our communities and drive economic growth by 
meeting  our  customers’  needs  and  investing  in  the  development  and  well-being  of 
our employees. While we are proud of our track record, we also know there are many 
areas we can improve, more places to grow and people to reach.

We invite you to know more about what works for CWB Group in the pages that follow.

1 

2 

4 

8 

10 

13 

14 

15 

16 

17 

18 

19 

20 

21 

26 

Knowing What Works

Canadian Western Bank Group

Q&A with the President and CEO

Q&A with the Chairman

Canadian Western Bank

Canadian Western Financial

Canadian Direct Financial

National Leasing

Canadian Western Trust

Optimum Mortgage

Valiant Trust

Canadian Direct Insurance

Adroit Investment Management

Corporate Social Responsibility

Corporate Governance

28  Management’s Discussion and Analysis

76 

Financial Statements

111  Board of Directors

111 

Senior Officers

112 

Shareholder Information

112  Award of Excellence Recipients

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 1

CANAdIAN 
WeSTeRN 
bANK GROup

www.cwbankgroup.com

CWB Group is made up of Canadian Western Bank (CWB or the Bank)  
and  eight  operating  companies/divisions  that  collectively  offer  services 
in  the  areas  of  banking,  trust,  insurance  and  wealth  management.  
We primarily serve customers through 39 banking branches, a centralized 
equipment leasing office, eight trust locations, two insurance call centres 
and one wealth management location.

CWB’s subsidiary companies include National Leasing Group Inc., Canadian Western 
Trust  Company,  Valiant  Trust  Company,  Canadian  Direct  Insurance  Inc.,  Adroit 
Investment  Management  Ltd.,  and  Canadian  Western  Financial  Ltd.  Canadian 
Direct Financial is a division of the Bank while Optimum Mortgage is a division of 
Canadian Western Trust. As Western Canada’s largest publicly traded Canadian bank,  
we have combined balance sheet assets of over $12 billion, including more than $10 
billion of total loans. Our assets under administration are over $8 billion, and assets 
under management are approaching $1 billion. Together, CWB Group now employs 
over 1,800 people in more than 50 communities across Canada.

CWb Group employees

BuILDING ON ThE FuNDAMENTALS

Each figure represents  
100 employees of CWB Group.

Our founders knew what would work when CWB was formed in 1984, and many of 
these same principles still drive our success today. We are proud to be headquartered 
in Western Canada and are uniquely positioned to understand and capitalize on the 
many opportunities in our markets. This is where we live and where we see the best 
opportunities  to  drive  the  evolution  and  future  growth  of  CWB  Group.  However, 
we will also continue to expand our reach within select business areas in other parts 
of Canada. Our proven strategies, conservative management, strong financial footing 
and  solid  capital  base  have  us  positioned  to  expand  our  services  and  support  new 
growth  while  remaining  ready  to  manage  any  challenges  that  may  arise.  Everyone 
knows the best things in life take time, and we are committed to doing what’s best for 
our customers, employees, communities and shareholders over the long term.

The  way  we  do  business  is  rooted  in  our  culture,  where  every  person  makes  a 
difference and is appreciated for their commitment and contribution. Our willingness 
to communicate, listen and work hard helps us build strong business relationships.

ALBERTA (AB) - 840

BRITISh COLuMBIA (BC) - 648

MANITOBA - 250

SASKATChEWAN - 58

“I am very proud of the organization we have become. Our fundamental strengths  
‘came shining through’ in 2010 and are reflected in our record financial results,  
a continued focus on developing our people and our award-winning corporate culture.”

ONTARIO (and other) - 32

 –Tracey Ball, Executive Vice President and Chief Financial Officer, Canadian Western Bank

2

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

Canadian Western Bank, along with its 
subsidiaries and operating divisions, 
comprise Canadian Western Bank Group 

Subsidiary Company

Operating Division

† Includes both full- and part-time employees

Canadian Direct 
Insurance

Employees†: 294
Number of Policies
Outstanding: 185,000+
Annual Gross Written 
Premiums: $124 million+

Valiant Trust

Employees†: 42
Appointments 
in 2010 (#): 496
Number of Clients: 275+

Canadian Western
Bank Group

Employees†: 1,800+
Clients: 600,000+
Total Assets: $12.7 billion+
President & CEO:  
Larry M. Pollock
Chairman: Allan W. Jackson

Canadian 
Western Bank

Employees†: 1,093
Consecutive Profitable 
Quarters: 90
Total Branches (#): 39

Canadian 
Western Trust

Optimum
Mortgage

Employees†: 70
Investment Accounts (#):
46,000+
Total Assets Under
Administration:
$6 billion+

Employees†: 45
Total Mortgages:
~$800 million
Client Mortgages (#): 
3,000+

Canadian
Direct Financial

Established: 2008
Deposits: $90 million+
Provinces in Canada 
Where Products Are
Offered (#): 9

Adroit Investment 
Management

Employees†: 11
Total Assets Under 
Management:
~$800 million
Number of Client 
Relationships: 300+

Canadian
Western Financial

Mutual Fund 
Representatives (#):
100+
Client Mutual Funds: 
$115 million+

National Leasing

Employees†: 267
Total Leases Under 
Management:
$680 million+
Leases Outstanding (#):
58,000+

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 3

AN INTeRVIeW WITH
lARRY M. pOllOCK,
pReSIdeNT & CeO

Q:  CWb Group had a great year in 2010 – what stands out for you the most in terms 

of performance?

A:  We  posted  record  financial  performance  and  closed  out  the  year  with  our 
90th  consecutive  profitable  quarter.  I  believe  we  are  probably  the  only  bank  in 
North America that can claim such a long history of consecutive profits, and that’s 
something  we’re  very  proud  of.  Our  overall  performance  turned  out  to  be  much 
better  than  we  anticipated  at  the  beginning  of  the  year.  The  largest  contributor 
to  our  exceptional  revenue  and  profit  growth  was  the  significant  recovery  of  our 
net interest margin in the wake of the global financial crisis experienced in 2008 
and  2009.  CWB  has  a  relatively  simple  business  model,  so  the  spread  we  earn 
on our loans has a big impact on our overall results. When we set our minimum 
performance  targets  for  2010,  we  expected  it  would  take  longer  for  our  margins 
to bounce back, so it was positive to see it happen in the first quarter. In step with 
our great performance in the Bank, Canadian Western Trust and Canadian Direct 
Insurance  had  record  results  as  well.  The  contribution  from  our  acquisition  of 
National Leasing this year also surpassed expectations. I guess you could say our 
operations were running on all cylinders in 2010.

Q:  CWb Group has a long track record of consistently delivering strong loan growth 
and stellar credit performance. How do you feel about the organization’s ability 
to continue this trend in the future?

A:  We  have  posted  double-digit  loan  growth  in  20  of  the  past  21  years,  with 
the only exception coming in 2009 when loans grew by 7%. Our ability to grow 
through  challenging  economic  and  market  conditions  when  many  other  banks 
were  shrinking  speaks  volumes  about  the  strength  of  our  franchise.  We  will 
continue to build customer awareness and increase market share by working hard 
for  our  clients  and  leveraging  the  benefits  of  our  service  advantage,  particularly 
when  it  comes  to  meeting  the  needs  of  western  Canadian  businesses.  We  are 
targeting  another  year  of  double-digit  loan  growth  in  2011  and  I  am  optimistic 
about our ability to achieve this. We still have ample room to expand in all of the 
areas where we lend.

The greatest impact on loan growth during the economic downturn was felt in our 
large-ticket  equipment  financing  and  real  estate  construction  portfolios.  There  just 
wasn’t  a  lot  of  new  business,  and  these  portfolios  tend  to  pay  down  very  quickly 
compared to our other types of loans. As economic circumstances have improved, 
we  are  seeing  more  optimism  related  to  new  growth  opportunities  and  credit 
performance  across  all  of  our  lending  areas.  The  benefits  of  our  focus  on  high 
quality loans and secured lending practices continue to pay off. One of the ways we 
add value for shareholders is by growing faster than the industry without sacrificing 
credit quality, and we have proven our ability to deliver on this, particularly in the 
challenging economic environment of the past few years.

4

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

Q:  What prompted the acquisition of National leasing, and what does it mean  

for CWb Group going forward?

A:  When  we  consider  acquiring  any  company,  we  make  sure  we  know  exactly 
what  we’re  getting  into  beforehand.  I  started  in  the  equipment  leasing  business 
over  35  years  ago,  and  it’s  really  just  an  extension  of  the  type  of  lending  we  do 
in the Bank. We also looked at National Leasing’s very strong culture, which was 
clearly a great fit with CWB Group. The company is based in Winnipeg, so it’s also 
consistent with our strategic focus in Western Canada. We are extremely excited to 
have successfully closed this deal.

National  Leasing  was  a  private  company  and  two  of  its  key  challenges  before 
joining CWB Group were securing competitive funding and accessing additional 
capital  to  grow  the  business. With  the  Bank’s  strong  balance  sheet  and  ability  to 
provide  lower  cost  funding,  their  doors  are  now  open  to  capitalize  on  growth 
opportunities that previously would have been very challenging. National Leasing 
is  a  dominant  player  in  offering  small  and  mid-sized  leases  in  Canada,  and  there 
is  still  plenty  of  room  to  grow  and  expand.  The  leadership  team  and  employees 
at National Leasing are thrilled about their future with CWB Group and, frankly, 
so are we.

Q:  Are there opportunities for CWb Group to expand further via acquisition? 
And, if so, in what areas are these opportunities most likely to arise?

A:  We’re  always  looking  at  acquisitions,  but  finding  an  opportunity  that 
complements  our  existing  business  and  culture  is  very  challenging.  I  sometimes 
say we should expect to kiss a lot of frogs before we find a prince, and that’s exactly 
what we continue to do. We see potential for a number of smaller acquisitions in 
small-ticket  leasing,  as  we  believe  there  is  room  for  consolidation  in  this  space, 
particularly with privately owned leasing companies. We’re also looking to acquire 
portfolios that may become available in other lending areas. We have an objective 
to  enhance  our  wealth  management  services,  and  certain  acquisitions,  on  top  of 
organic  growth,  may  be  the  most  effective  way  to  achieve  our  goals  in  this  area. 
Our strong balance sheet and solid capital base put us in an excellent position to 
move on any opportunities that fit our objectives to grow, diversify and add value 
for CWB shareholders.

“Our strong balance sheet and solid 
capital base put us in an excellent 
position to move on any opportunities 
that fit our objectives to grow, diversify 
and add value for CWb shareholders.”

Larry M. Pollock
President and CEO
Canadian Western Bank

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 5

Q:  Can you give some perspective on your economic outlook and current 
competitive factors that may be impacting CWb Group’s businesses?

A: 
I  think  Western  Canada  is  poised  for  modest  economic  growth  in  2011. 
Most  indicators  in  our  markets  have  improved  considerably  compared  to  a  year 
ago,  but  there  are  still  uncertainties  about  the  global  economic  recovery.  Real 
estate markets in Canada continue to show resilience despite a recent drop-off in 
residential sales activity. Employment levels are also moving in the right direction. 
While our current view is somewhat cautious, we are very confident about Western 
Canada’s growth prospects over the long term, particularly once we see increased 
global demand for commodities.

The competition in our market has increased, but we’ve continued to maintain our 
margins  and  grow  our  market  share.  We  learned  a  long  time  ago  that  we  won’t 
be successful by trying to be all things to all people so, instead, we offer superior 
service,  specific  business  and  industry  expertise,  and  competitive  prices.  We  pass 
on  deals  that  don’t  make  sense  and  focus  additional  resources  where  we  have  a 
distinct competitive advantage – areas like heavy equipment financing, real estate 
construction lending, small-ticket leasing and alternative mortgages. We also see good 
opportunities to grow oil and gas production loans as a percentage of our portfolio.

Q: 

International banking regulations are in the midst of some major changes with 
the introduction of basel III. How is CWb Group positioned to deal with these new 
international rules that require banks to hold more capital?

A:  CWB  Group  is  very  well  capitalized  and  we  are  in  an  excellent  position  to 
adapt  to  changing  regulations.  We  have  always  taken  a  conservative  approach  to 
managing  our  business,  which  includes  maintaining  a  strong  capital  base.  Our 
operations are relatively straightforward and the new rules won’t impact us as much 
as larger banks that have much more complex structures.

Q:  You have been president and CeO for over 20 years.  How does CWb Group 
approach succession planning and what are your own personal plans for 
the future?

A:  Effective  succession  planning  requires  having  a  deep  pool  of  candidates  to 
choose from. We put a great deal of time and effort into developing people who we 
know are a good fit with our unique culture, brand and vision. We take succession 
planning  very  seriously  and  our  senior  management  team,  along  with  the  Board 
of  Directors,  have  succession  plans  for  every  key  position  in  our  organization, 
including my own.

That being said, I plan to be around for awhile yet. I am still very engaged and one 
of the things that really energizes me is when people doubt our ability to deliver on 
our goals. If there is one thing that keeps me up at night, it’s that our current share 
price doesn’t reflect the true value we’ve built. As a team, we will continue to prove 
the doubters wrong.

09

Photo Credit: 
Roth and Ramberg

In December 2009, Larry M. Pollock 
was selected as Alberta's 2009 Business 
Person of the Year. This award was the 
cover story for the December 2009 
issue of Alberta Venture magazine.  

6

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

Q:  What were you most proud of during the year?

A:  Without  question,  it’s  the  ongoing  commitment  and  dedication  of  our 
employees. We  now  have  a  team  of  more  than  1,800  people,  and  it’s  amazing  to 
see them all working toward the same goal of providing sound financial solutions 
to meet the needs of our customers. I often wish that our clients and shareholders 
could  look  inside  our  walls  and  see  the  passion  our  people  have  for  this 
organization. I am also very proud of our active involvement in the communities 
where  we  operate,  as  well  as  the  contributions  we  make  in  supporting  economic 
growth in our markets. It's very gratifying to play a part in helping people achieve 
their goals.

Q: 

In general, what are your strategies and expectations  
for CWb Group in 2011 and beyond?

A:  Consistent with our “knowing what works” philosophy, we plan to build on the 
fundamentals that got us here. Essentially, do what we’ve always done, only better. 
Within the Bank, we still have plenty of room for organic growth and expect our 
concentration  in  Western  Canada  will  continue  to  pay  off  for  our  clients  and 
shareholders. We  opened  two  new  full-service  banking  centres  this  year  and  will 
continue  to  develop  infrastructure  and  expand  our  market  presence.  We  expect 
to grow across all of our lending areas. We will also further develop our deposit-
gathering  capabilities.  It  is  important  that  we  maintain  our  strong  operating 
efficiency while also investing in our future so we are positioned to deliver sustained 
growth over the long term. We also have growth and development potential within 
each of our subsidiaries. I am very excited about what the future holds.

We  have  set  challenging  performance  targets  for  fiscal  2011,  but  we  believe  they 
are attainable. At the beginning of fiscal 2009, we committed to surpassing $200 
million of net income within five years, essentially doubling our profits. Based on 
where we are today, I’m pleased to say that we may have to consider increasing this 
performance goal. Stay tuned.

“…one of the things that really energizes 
me is when people doubt our ability to 
deliver on our goals. If there is one thing 
that keeps me up at night, it’s that our 
current share price doesn’t reflect the 
true value we’ve built.”

Larry M. Pollock
President and CEO
Canadian Western Bank

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 7

AN INTeRVIeW WITH 
AllAN JACKSON, 
CHAIRMAN Of THe bOARd

Q:  You’ve been on CWb’s board of directors (the board) since the bank was established  
in 1984, but this was your first year as Chairman. What has been the board’s 
main focus since you took the helm and has it changed compared to prior years?

A:  The  Board  was  very  well  run  under  the  stewardship  of  the  former  Chair,  
Jack Donald. He is a fine leader and was always surrounded by a very strong Board. 
When I was asked to take over as Chair, I did not see the need to make a lot of changes.

However,  we  have  somewhat  refocused  our  activities  with  respect  to  corporate 
governance. We try to spend more time on the aspects of governance that are centred 
on  working  with  management  to  develop  a  clear  strategy  with  a  proper  balance  of 
risk and reward. Additionally, we ensure that our management team has the tools in 
place  to  successfully  execute  our  strategy  and  monitor  performance.  These  are  the 
functions of a good board that I believe are most important. Often, I think corporate 
governance  is  too  narrowly  interpreted  to  mean  that  adequate  control  frameworks 
are in place, regulations are being followed, compensation programs are effective and 
reasonable, and that the shareholders receive complete and accurate reporting. While 
these  are  very  important  responsibilities  of  all  boards,  I  think  too  much  emphasis 
creates the risk of not giving enough attention to strategy.

Q:  What changes has the board made recently in terms of corporate governance?

A:  Our Board continuously monitors governance best practices, and we introduced 
significant changes in each of the past two years.

At  our  2010  annual  meeting,  we  implemented  the  right  for  shareholders  to  vote 
for individual Directors, as opposed to a slate. There was a tremendous amount of 
dialogue at the Board level over a period of years that preceded the implementation 
of this change. The Board’s concern was that shareholders do not have the benefit 
of seeing our Directors in action. Although our disclosure provides information on 
such  measures  as  attendance  at  Board  meetings  and  the  number  of  other  boards 
they are on, the attributes that make Directors most effective, such as the ability to 
listen, ask critical questions and exercise independent judgement, are difficult to set 
out in disclosure documents. Moreover, great Directors contribute to a company’s 
well-being year-round, not just at Board meetings. Our shareholders can be assured 
that if a Board Director was not contributing value or was not performing up to 
expectations,  that  name  would  not  be  considered  for  re-election.  However,  we 
were,  and  will  continue  to  be,  influenced  by  the  wishes  of  our  shareholders  and 
concluded their requests were not contrary to the best interests of the Bank.

This  year,  we  plan  to  adopt  the  practice  of  most  other  financial  institutions  in 
Canada and give our shareholders the right to vote on our approach to executive 
compensation, often called “say on pay”. Say on pay is a non-binding, advisory vote 

Allan W. Jackson 
Chairman of the Board  

8

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

that  provides  us  with  additional  insight  about  the  collective 
view of CWB shareholders regarding our approach to executive 
compensation.  We  will  always  welcome  shareholders’  advice 
and opinions on any subject. We wondered, however, whether 
shareholders,  as  a  group,  can  ever  have  enough  information 
about  the  unique  needs  of  the  Bank  and  its  executives  to 
fully  appreciate  the  issues. We  spend  a  great  deal  of  time  and 
energy  to  ensure  CWB  Group  has  an  appropriate  executive 

compensation  plan.  This  includes  extensive  work  with  our 
executives  and  with  compensation  consultants  to  ensure 
the  needs  of  our  stakeholders  are  met  in  an  equitable  and 
productive manner. We have a top-tier management team, and 
we need to make sure we retain and motivate them by providing 
appropriate incentives that are aligned with the best interests of 
CWB shareholders.

Q:  CWb Group has a board with many long serving members. However, there have been a few changes over the past couple years. 

What type of things does the board look for when recruiting new talent?

A:  As a Board, the first thing we do is determine our needs, the 
skills we require and the type of personalities that will be a fit 
so we can continue to work together effectively. The expression 
of  personal  opinions  and  constructive  debates  are  a  necessary 
part  of  the  process  for  good  oversight  and  management,  but 
a  board’s  effectiveness  can  break  down  if  there  is  too  much 

controversy  because  of  conflicting  personalities.  Our  goal 
is  to  form  a  group  of  people  with  relevant  backgrounds  and 
good skill sets that balance each other. It’s important for us to 
recruit experienced individuals who are committed to working 
collectively for the betterment of CWB Group.

Q:  Was there any specific milestone achieved by CWb Group over the past year that really stands out for you?

A:  Actually, there were several, but the biggest was probably 
the  day  that  National  Leasing  joined  the  CWB  Group.  You 
often  hear  the  word  synergy  being  bandied  about  during  a 
merger or acquisition. While it sounds great, some people use 
it as another way of saying, “wait until we get a hold of these 
guys and show them how to run the business.” Just occasionally, 

it means the two companies are closely matched in culture and 
values,  and  that  only  great  things  can  come.  I  think  National 
Leasing and CWB are two such companies. Our businesses are 
similar  enough  that  we  understand  each  other,  yet  different 
enough that we complement each other.

Q: 

larry pollock has been the president and CeO for more than 20 years; is the board currently working on any succession plans 
for CWb Group’s next leader?

A:  Succession is one of the Board’s top priorities, and we have 
plans  in  place  for  every  key  position.  Earlier  this  year,  Larry 
signed  a  new  contract  through  2013.  While  the  transition  to 
a  new  leader  will  definitely  incorporate  change,  our  current 
executives  operate  as  a  cohesive  team  and  the  majority  of  our 
existing  leadership  will  still  be  here.  Replacing  great  leaders 

is  never  easy  and  we  have  an  eye  to  the  future.  We  know  we 
are  not  going  to  find  another  Larry  Pollock,  but  we  will  find 
another strong leader who shares the organization’s culture and 
values,  and  brings  his  or  her  own  strengths  to  the  role.  Even 
though  it’s  still  a  ways  out,  we  are  well  into  the  process  of 
identifying Larry’s successor.

Q:  What do you believe are the main reasons for the success of CWb Group?

A:  We  have  highly  dedicated  employees  who  are  working 
together  under  effective  leadership.  The  founders  of  CWB,  
Dr.  Charles  Allard  and  Mr.  Eugene  Pechet,  had  a  dream  to 
establish  a  western-based  bank  that  specialized  in  serving  the 
needs of western Canadians. They genuinely believed this was a 
great opportunity, and they were right. Larry and his team have 
cultivated  a  group  of  talented  and  motivated  individuals  who 
are guided by a philosophy that I call aggressive conservatism. 
The ability to consistently grow while carefully managing risks 
is  extremely  important,  especially  for  a  financial  institution. 

The Bank started 26 years ago with $31 million of capital from 
an initial public offering. Today, CWB Group serves more than 
600,000 customers, has over $12 billion of assets, and its market 
capitalization  has  surpassed  $1.7  billion.  I  think  Dr.  Allard 
and  Mr.  Pechet  would  be  pleased  to  see  how  their  dream  has 
progressed.  Even  more  exciting  is  that  we’re  still  a  long  way 
from reaching CWB Group’s full potential. As an organization, 
if we remember it’s our employees and our customers that make 
us successful, our future will remain very bright.

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 9

CANAdIAN 
WeSTeRN 
bANK

www.cwbank.com

loan portfolio by lending Sector
(as of October 31, 2010)

General
commercial

21%

Oil & gas
production

Corporate
loans

Equipment
financing

3%

6%

15%

23%

Commercial
mortgages

15%

Real estate
project loans

17%

Personal loans
& mortgages

“Our approach to business works. 
We build value for shareholders by 
lending to industries that we know 
and understand, and we focus on 
building lasting relationships with 
our customers.”

Chris Fowler
Executive Vice President
Canadian Western Bank

10

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

CWB is the seventh largest Schedule I bank in Canada measured by 
market  capitalization,  and  is  the  largest  Canadian  bank  regionally 
focused  on  Western  Canada.  With  assets  of  over  $12  billion,  the 
majority  of  the  Bank’s  revenues  are  earned  through  spread  lending, 
which  involves  generating  customer  deposits  and  offering  sensible 
loans to businesses and individuals.

CWB  builds  solid  relationships  with  our  customers  by  offering  great  service  and 
reliable  knowledge  while  focusing  on  the  key  points  that  set  us  apart  from  our 
competitors.  We  specialize  in  business  loans  and  are  uniquely  positioned  to  meet 
the  needs  of  small  to  medium-sized  businesses  in  Western  Canada.  In  addition  to 
general commercial financing, we have specific expertise in the areas of commercial 
real  estate  and  construction  financing,  energy  lending,  and  large-scale  equipment 
financing  and  leasing. We  offer  comprehensive  business  banking  services  as  well  as 
a complete range of personal banking products and services. Our goal is to meet the 
needs  of  business  owners  and  their  employees,  as  well  as  individuals  who  want  to 
experience a western-based banking alternative for their saving and borrowing needs.

One of our strategies to mitigate the effects of a slow economic recovery and increased 
competition is to strengthen our sales culture and increase customer recognition of 
the CWB brand. We implemented a new marketing plan in support of this strategy, 
positioning  CWB  as  The  Working  Bank™.  This  advertising  and  communications 
initiative reinforces our mission to be known and respected as Canada’s business bank, 
providing  Western  Canada  and  other  markets  with  a  preferred  source  of  financial 
services. It speaks to the fact we have money to lend and reflects our commitment to 
be efficient, down- to-earth and responsive in everything we do.

Growing  and  diversifying  the  Bank’s  revenues  is  key  in  our  objective  to  deliver 
sustained growth and value for CWB shareholders. We also take pride in our long-
standing  reputation  for  maintaining  strong  operating  efficiency.  For  CWB  Group, 
our ratio of expenses to revenues was 44.1% in 2010, compared to 48.2% last year. 
This means that we paid approximately 44 cents in operating costs for every dollar of 
revenue earned, the lowest among all of the six largest Canadian banks. While effective 
cost management is a part of our competitive advantage, we are equally committed to 
reinvesting in our businesses.

Ongoing  investments  in  technology  and  information  services  have  been  critical  to 
improving  efficiencies  and  building  on  our  competitive  position.  One  example  of 
how  we  are  using  technology  to  improve  our  business  is  our  new  loan  origination 
program called WAVE™. One of the many future benefits we expect from WAVE™ 
is  a  streamlined  application  process  for  our  lenders  that  will  allow  them  more  one-
on-one  time  with  customers.  WAVE™  will  increase  automation  and  enhance  our 
portfolio  data  and  statistics.  It  will  help  us  provide  faster  decisions  for  clients  and 
improve our ability to manage the Bank's capital.

CWB Branch Locations

Grande Prairie

St. Albert
Edmonton(5)

Prince
George

Vancouver(4)

Kamloops

Sherwood Park

Leduc

Red Deer

Calgary(5)

Coquitlam
Langley

Kelowna(2)

Lethbridge

Abbotsford

Cranbrook

Medicine
Hat

Courtenay

Nanaimo

Surrey(2)

Victoria

Existing branch

“CWB is a growing financial institution 
that has tremendous appreciation for 
its western roots. Our commitment to 
service is part of CWB’s culture, and 
we endeavour to be responsive and 
efficient in everything we do.”

Randy Garvey
Executive Vice President
Canadian Western Bank

Saskatoon(2)

Yorkton

Regina

Winnipeg

New full-service branches in Surrey, BC & Sherwood Park, AB (opened in Q4, 2010)

We  know  great  people  are  the  foundation  of  our  success.  We  provide  employees 
with a progressive work environment that enables and challenges them to give their 
best  every  day.  As  part  of  our  growth  strategy  and  commitment  to  superior  client 
service, we welcomed many new faces to our team this year during a time when other 
financial  institutions  were  cutting  back.  Subsequent  to  year  end,  CWB  was  proud 
to  be  recognized  as  having  one  of  Canada’s  10  Most  Admired  Corporate  Cultures™. 
We  were  also  recognized  as  one  of  the  50  Best  Employers  in  Canada  for  the  fifth 
consecutive year.

Total Loans by Location of Security
(as of October 31, 2010)

Loan Distribution

Efficiency Ratio (teb) – Industry Comparison

British Columbia

80.0%

70.0%

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%

67.2%

60.3%

62.8%

62.1%

60.9%

Alberta

48.6%

46.0%

44.6%

45.2%

48.2%

57.6%

44.1%

2005

2006

2007

2008

2009

2010

CWB (teb)

Average of the six largest Canadian banks (1)

(1)  Average of the six largest Canadian banks is calculated based on information contained in the  
publicly available company reports of the following (TSX Trading Symbols): BMO, BNS, CM,  
NA, RY, and TD.

Saskatchewan

Manitoba

Ontario (& other)

33%

48%

6%

3%

10%

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 11

Total branch-Raised deposits(1)

+ 8%

$
6
,
6
0
8
m

i
l
l
i

o
n

$
6
,
1
1
2
m

i
l
l
i

o
n

s
n
o

i
l
l
i

M
$

$ 7,000

6,500

6,000

5,500

5,000

2009

2010

(1)  Branch-raised deposits include deposits raised 
      through the Bank, CWT and Valiant Trust.

$ 4,000
5,000

2009

2010

Total demand and Notice deposits

$ 4,000

3,500

3,000

2,500

2,000

1,500

1,000

s
n
o

i
l
l
i

M
$

,

$
3
1
3
8
m

i
l
l
i

o
n

+ 12%

$
3

,

5
3
0
m

i
l
l
i

o
n

2009

2010

12

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

CWB is pleased to now offer business and personal banking services through 39 branch 
locations  across  Western  Canada,  including  two  new  full-service  commercial  and  
retail  banking  centres  opened  in  the  latter  part  of  2010.  We  plan  to  further  expand 
our branch network and are committed to investing in our physical infrastructure to 
support sustained growth.

Sticking  with  our  proven  business  plan  continued  to  pay  off  in  2010,  as  we  posted 
record  financial  results  despite  the  post-recessionary  economic  environment.  CWB 
had record earnings and revenues, solid loan growth and achieved our 90th consecutive 
profitable  quarter, a period spanning almost 23 years. We continued to  grow while 
maintaining  our  focus  on  profitable  lending  areas  where  we  have  proven  expertise. 
Our net interest income, which is the difference between what we earn on our loans 
and  investments  and  what  we  pay  on  deposits  and  other  debt,  represents  the  bulk 
of our revenues. This increased significantly compared to last year and included the 
positive  impacts  from  improved  market  conditions  and  a  more  stable  interest  rate 
environment.  Non-interest  income  also  increased  due  to  solid  business  growth 
complemented  by  an  expanded  offering  of  products  and  services.  The  benefits  of 
our strong credit discipline and secured lending practices also served us well through 
the recessionary economic environment. We effectively managed troubled accounts 
while limiting actual losses to levels well below other Canadian banks when measured 
against total loans.

KNOWING WhAT WORKS

CWB  was  founded  by  entrepreneurs,  and  our  client  base  today  remains  centred 
on  people  who  recognize  both  the  opportunities  and  challenges  of  doing  business 
in  Western  Canada.  Our  commitment  to  personalized  service  means  that  we  are 
accessible,  knowledgeable  and  hard  working.  Our  lending  process  is  not  a  cookie-
cutter approach. It’s about taking the time to listen to our customers and gain insight 
into  their  business  and  personal  banking  needs.  From  there,  we  can  make  business 
decisions that are good for our customers and smart for CWB.

provision for Credit losses  (as a % of average loans)

1.2%

1.0

0.8

0.6

0.4

0.2

0.0

CWB
Average of the six largest Canadian banks (1)

0.53%

0.21%

2006

2007

2008

2009

2010

(1)  Average of the six largest Canadian banks is calculated based on information contained in the  
publicly available company reports of the following (TSX Trading Symbols): BMO, BNS, CM,  
NA, RY, and TD.

 
 
 
 
 
 
 
 
 
 
Composition of 2010 Total Revenues 

75%
Net Interest
Income
25%
Other Income
Categories

expanding Market presence
(CWb Group)

 » Banking Branches 

across Western Canada

 » Equipment Leasing Centre 

headquartered in Winnipeg 
(satellite offices across Canada)

 » Trust Services Offices 

Vancouver, Calgary, Edmonton, 
Toronto

 » Insurance Call Centres 
Edmonton, Vancouver

 » Wealth Management Office 

Edmonton

Breakdown of Other Income Categories

8%
Credit related

5%
Insurance, net

4%
Trust and wealth 
management

2%
Retail services

3%
Gain on sale
of securities

3%
Other

CANAdIAN 
WeSTeRN 
fINANCIAl

Canadian  Western  Financial  (CWF),  established  in  1999,  offers  customers  a  wide 
selection of third-party mutual fund investments. Clients can currently choose investment 
products from over 30 different third-party fund companies that are accessed through 
licensed  representatives  located  in  CWB  branches  across  Western  Canada.  Our  
representatives do not work on commission and only recommend investments that are 
in the best financial interests of our clients. CWF provides an important investment  
service  for  our  banking  clients,  and  we  see  ample  opportunities  to  further  expand 
CWB Group’s personal investment products and wealth management services.

www.canadianwesternfinancial.com

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 13

CANAdIAN 
dIReCT 
fINANCIAl

www.canadiandirectfinancial.com

“In addition to offering competitive 
rates and a host of client-friendly 
products online, dealing with Canadian 
direct financial gives our customers 
confidence and security in knowing 
they are dealing with a highly 
respected Schedule I Canadian bank.”

Peter Morrison
Vice President 
Marketing & Product Development
Canadian Western Bank

Canadian Direct Financial (CDF) is the Internet-banking division of 
CWB launched in September 2008 to expand our personal banking 
services to Canadians not conveniently located near a CWB branch. 
Our service platform allows clients from all provinces and territories, 
except Quebec, to take advantage of our competitive products, attractive 
interest rates and commitment to strong customer support.

Some of the products currently offered by CDF include chequing accounts, savings 
accounts  and  Guaranteed  Investment  Certificates  (GICs)  that  are  designed  to  help 
our  customers  earn  more  from  their  money  through  better-than-average  rates.  
A Registered Retirement Savings Plan (RRSP) and Tax-Free Savings Account (TFSA) 
were  launched  this  year  under  the  name  KeyReach®.  We  also  introduced  a  unique 
community-based savings product named the KeyGiving GIC®, where CDF makes a 
donation based on every dollar invested to a designated children’s charity.

Our  online  banking  strategy  supports  our  objective  to  diversify  and  grow  deposits 
while  providing  customers  with  new  ways  to  do  business  with  us.  In  2010,  CDF 
achieved deposit growth of 116% from October 31, 2009 based on a 122% increase 
in  the  total  number  of  clients.  CDF’s  business  model  was  designed  to  support 
significant growth, and we are well positioned to further expand our online banking 
services to meet customer needs.

KNOWING WhAT WORKS

CDF  began  with  the  notion  that  our  customer  service  can  be  outstanding  whether 
offered  in  person,  over  the  phone  or  online.  Customers  access  CDF  through  our 
user-friendly  website  and  are  supported  by  a  dedicated  customer  service  team  who 
are ready to answer questions and provide personalized service when required.

Client & deposit Growth (Cdf)

)
s
n
o

i
l
l
i

m
$
(
s
t
i

s
o
p
e
d

$ 100

80

60

40

20

0

Deposit Growth Trend

Client Growth Trend

1,500

1,200

900

600

300

0

N
u
m
b
e
r
o
f
C

l
i

e
n
t
s

14

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

Oct-08

Oct-09

Oct-10

 
 
 
 
NATIONAl 
leASING

National  Leasing  was  acquired  in  February  2010  and  is  the  newest 
addition to CWB Group. Formed in 1977, the company is headquartered 
in  Winnipeg  and  has  a  presence  across  every  region  in  Canada.  
We are a leader in commercial equipment leasing for a broad range of 
industries. While specializing in small and mid-sized transactions, we 
offer  competitive  financing  for  individual  deal  sizes  that  range  from 
$5,000 to $1,000,000.

Our  team  of  professionals  are  committed  to  building  strong,  long-term  customer 
relationships through responsive service. This commitment is just one of the reasons 
why  National  Leasing  is  such  a  great  fit  with  CWB  Group.  National  Leasing’s 
business success is also tied to the development and use of technology and software. 
Our  proprietary  technology  processes  deals  electronically,  allowing  us  more  time 
to  focus  on  customer  needs.  It  also  helps  us  control  costs  by  minimizing  bricks 
and  mortar  infrastructure.  This  flexibility  allows  us  to  compete  in  a  broad  variety 
of  markets.  Our  combination  of  great  service  and  fast  response  times  for  credit 
applications give us a competitive edge.

In addition to financing general commercial equipment, we have particular expertise 
in medical and dental, golf and turf, and agricultural equipment financing. As part of 
our  commitment  to  social  responsibility,  we  also  offer  alternative  energy  financing. 
We are currently the only leasing company in Canada to be ISO 9001:2000 certified, 
which  sets  a  standard  for  how  we  conduct  business  and  ensures  that  we  deliver  a 
superior level of quality and efficiency in our service.

National Leasing has realized many benefits since becoming a part of CWB Group. 
Our  ability  to  access  the  Bank’s  more  competitive  cost  of  funds  has  enabled  us  to 
expand our market reach as well as enhance margins on our existing business. Based 
on our first nine months of performance since the acquisition date, our net income 
was up 10% compared to the same period in the prior year. Our application volume 
near the end of the year was also tracking at record levels despite continued economic 
challenges. We are very optimistic about the future and plan to build on our existing 
business while maintaining a diversified lease portfolio that  strengthens  our market 
position and reduces overall risk.

KNOWING WhAT WORKS

We  primarily  partner  with  equipment  vendors  to  help  them  secure  financing  for 
their  clients.  Our  dedicated  team  helps  business  people  balance  their  equipment 
and finance needs with flexible leasing options and competitive rates. Above all, our 
business goal is to ensure that every client is given prompt, professional service.

www.nationalleasing.com

“Our representatives build relationships 
with their customers and understand 
the businesses we’re lending to. We use 
this knowledge along with technology to 
make credit decisions quickly, often in  
a matter of minutes.”

Nick Logan
President
National Leasing

provincial breakdown of leases
(October 31, 2010)

Quebec

12%

Alberta

20%

Manitoba

8%

30%

Ontario

14%

Saskatchewan

BC

10%

6%

Atlantic &
Other

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 15

CANAdIAN 
WeSTeRN 
TRuST

www.cwt.ca

“Our experienced and knowledgeable staff, coupled with flexible, 
competitive pricing, make CWT the custodian of choice for 
individuals, as well as small and medium-sized companies.”

 –Adrian Baker, Chief Operating Officer, Trust Services

(CWT),  acquired 

Canadian  Western  Trust 
in 
1996,  has  offered  retirement,  trustee  and  custodial 
solutions  to  financial  advisors,  corporations  and 
individuals  for  over  23  years.  We  currently  operate 
two  distinct  business  units:  Individual  Retirement 
and  Investment  Services  (IRIS)  and  Corporate  and 
Group Services (CGS).

Through  IRIS  we  provide  a  full  range  of  trustee,  custody  and 
record-keeping  services  for  independent  financial  advisors, 
mortgage  brokers,  individuals  and  group  RRSP  plans.  IRIS 
has  approximately  46,000  accounts  and  over  $3.2  billion  of 
assets  under  administration.  Revenues  in  this  business  unit  are 
primarily based on fee income earned from the various account 
and administrative services we provide.

CGS  provides  the  same  services  to  pension  plans,  custody 
operations and investment managers. We also offer high-end tax 
deferred products for small business owners and senior executives 
of  large  corporations.  We  have  about  650  direct  clients  through 
CGS, representing over 150,000 employees/individuals and more 
than $2.8 billion in assets under administration. Our revenues in 
this business unit include both fee income and deposit interest.

With  trust  offices  located  in  Vancouver,  Calgary,  Edmonton 
and  Toronto,  we  pride  ourselves  on  being  an  industry  leader 
in  today's  ever-changing  financial  services  environment.  Our 
Service  You  Can  Trust®  philosophy  is  centred  on  providing 
customers  a  rapid  response,  strong  attention  to  detail  and  a 
flexible,  solution-orientated  approach.  As  demonstrated  by  our 

16

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

CWT Total Revenues(teb),(1) including Optimum Mortgage
($ millions)

s
n
o

i
l
l
i

M
$

$ 40

35

30

25

20

15

2006

2007

2008

2009

2010

(1)  Total revenues(teb) for CWT represent net interest income plus other 
      income excluding changes in fair value of intercompany swaps.

account  growth  and  new  corporate  appointments,  more  clients 
are recognizing the value of CWT's service. With our continued 
growth,  we  are  also  better  able  to  capitalize  on  the  benefits 
that come with being a large provider of trust services. In 2010, 
this  helped  us  control  expenses  and  enhance  our  services  while 
achieving strong revenue growth.

We operate in a  very well-developed area of  the financial services 
industry and are positioned to deliver continued strong performance. 
We  earn  additional  business  by  taking  market  share  from  our 
competitors, and we will continue to grow by remaining focused 
on our service advantage and ability to quickly adapt to changing 
client needs.

KNOWING WhAT WORKS

We recognize our clients as business partners and are committed 
to providing them with unparalleled service and exceptional value. 
Our  growing  market  presence  reflects  our  success  in  offering 
relevant  products  and  services  that  are  designed  to  meet  the 
business objectives of our customers.

 
OpTIMuM 
MORTGAGe

Optimum  Mortgage  (Optimum),  established  by  CWB  in  2004,  is  a 
division  of  CWT  that  works  directly  with  a  network  of  over  8,500 
mortgage  brokers  to  provide  residential  mortgages  throughout 
Western Canada and within targeted regions of southern Ontario. We 
offer  mortgage  brokers  access  to  a  variety  of  financing  solutions  for 
their  clients,  such  as  alternative  mortgages,  conventional  mortgages 
and  higher-ratio  insured  mortgages.  Today,  our  team  includes  more 
than  40  people  who  manage  over  3,000  mortgages  with  a  collective 
book value of approximately $800 million.

Alternative,  or  Alt-A  mortgages,  are  primarily  offered  to  borrowers  who  have 
difficulties  confirming  their  income  (i.e.  self-employed  individuals),  and/or  those 
who are otherwise challenged to meet the lending guidelines of traditional mortgage 
providers.  At  Optimum,  we  make  credit  decisions  using  our  Sensible  Lending® 
philosophy, where every potential deal is carefully reviewed by one of our experts and 
credit decisions are made based on the individual aspects of each application. There is 
much more to consider when making a good lending decision than just an individual’s 
debt ratios and credit scores. We help people secure competitive mortgage financing 
by looking at a wide-range of factors, such as the value of the property, the amount of 
down payment, and the borrower’s job or other sources of income.

Optimum had another strong year in 2010 led by 42% growth in total loans. Despite 
economic challenges, the number of mortgage applications received established a new 
record and was up 31% compared to last year. Looking forward, we expect to achieve 
continued  strong  earnings  and  revenue  growth  as  we  approach  $1  billion  of  total 
loans. While we plan to maintain our primary focus on funding alternative mortgages, 
we are also well positioned to add more insured mortgages to our portfolio.

KNOWING WhAT WORKS

Our  personalized  service  and  common-sense  approach  to  underwriting  has  helped 
Optimum build a strong reputation with our broker clients. When mortgage brokers 
call, they know we will do everything possible to answer their questions quickly, and 
they  appreciate  the  fact  that  we  do  not  operate  with  automated  voice  mail  systems. 
We  take  pride  in  our  commitment  to  provide  a  timely  response  to  all  mortgage 
applications, typically within 24 hours of receipt.

www.optimummortgage.ca

“We make lending decisions based on 
our extensive experience and common- 
sense approach. Mortgage brokers 
appreciate our responsiveness and our 
ability to offer solutions that close the 
deal for their customers in a quick and 
efficient manner.”

Lester Shore
Senior Assistant Vice President
Optimum Mortgage

Total Optimum Mortgage loans
($ millions)

$ 900
800
 700
600
500
400
300
200
100
0

$
7
9
6
m

i
l
l
i

o
n

2006 2007 2008 2009 2010

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 17

 
VAlIANT 
TRuST

www.valianttrust.com

five-Year Client Summary

+22
+8
+13

+19

+47

2010

2009
2008

2007

2006

167 clients 
(prior to 2006)

300

270

240

210

180

150

120

s
t
n
e

i
l

C
f
o
r
e
b
m
u
N

  The number of client appointments is a 

primary driver of revenues and confirms 
Valiant’s increased market presence.

Valiant  Trust  Company  (Valiant)  is  a  specialty  trust  company 
providing  stock  transfer,  corporate  trust,  escrow  and  employee  plan 
services  to  public  and  private  corporations.  Valiant  was  acquired  by 
CWB Group in 2004 and has since grown to become a national trust 
service  provider  and  federal  deposit-taking  institution  with  offices 
in  Vancouver,  Calgary,  Edmonton  and  Toronto.  We  set  ourselves 
apart by offering highly personalized, responsive and flexible service. 
We  are  committed  to  building  long-term  business  relationships 
and  our  common-sense,  down-to-business  approach  has  given  us 
A Reputation for Getting Things Done®.

Our service offerings include acting as transfer agents and providing registrar services 
for issuing and transferring securities, administering initial public offerings (IPO) and 
new  issues,  security  holder  meeting  services,  facilitating  mergers  and  acquisitions, 
and  disbursing  dividends  on  behalf  of  our  clients.  Valiant  also  acts  as  corporate 
trustee  for  investment  funds,  debt  offerings,  warrant  issues  and  other  structures.  A 
growing number of our clients rely on Valiant to hold cash, securities or other assets 
under escrow agreements, administer shareholder rights plans and effectively manage 
security holder and regulatory reporting, including SEDAR filing services.

Valiant’s  long-term  success  and  growth  is  largely  dependent  on  our  ability  to  help 
clients  communicate  effectively  and  efficiently  with  their  security  holders  and 
regulatory  bodies.  While  constrained  capital  markets  activity  and  a  low  interest 
rate  environment  have  adversely  impacted  revenues,  we  continue  to  be  successful 
in  earning  the  business  of  public  and  private  companies  from  our  competitors.  We 
increased our market presence to serve almost 300 companies through approximately 500 
different client appointments in 2010.

Today, we maintain accounts for over 150,000 active registered holders. Our clients 
have over 17 billion shares issued and outstanding, and we process more than 5,600 
security registration transfers monthly. In the past five years, we have disbursed more 
than $20 billion of cash entitlements to security holders on behalf of our clients.

Year
2010

2009

2008

2007

2006

KNOWING WhAT WORKS

# of Client Appointments
496

Backed by demonstrated expertise and strong Canadian ownership, Valiant is a true 
alternative to our major foreign-owned competitors. We are approachable, innovative 
and take pride in our ability to get things done.

468

440

433

390

“Our corporate clients know we are here for them and appreciate 
our commitment to service and attention to detail.”

 –Matt Colpitts, General Manager, Valiant Trust

18

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

 
 
CANAdIAN 
dIReCT 
INSuRANCe

Canadian  Direct  Insurance  (CDI)  was  acquired  by  CWB  Group 
in  2004  and  provides  personal  auto,  home  and  travel  insurance  at 
competitive, direct prices. CDI was initially started in 1996 to offer  a 
price and customer service alternative to government auto insurance in 
BC. Today, we offer auto and home insurance policies and third-party 
travel insurance to residents across BC and Alberta.

Our  insurance  products  are  offered  over  the  telephone  by  highly  trained  insurance 
professionals located in both Vancouver and Edmonton. We also offer auto insurance 
over  the  Internet  and  through  select  auto  insurance  brokers  in  BC.  In  2010,  we 
further enhanced our insurance options to include secondary auto products such as 
motorhomes, travel trailers, snowmobiles and ATVs.

We differentiate ourselves by providing great customer service. Our scores measuring 
customer satisfaction consistently exceed 90%, and ratings for a positive experience 
during  a  claims  process  are  at  98%.  We  are  one  of  the  fastest  growing  insurance 
companies in Western Canada in terms of sales volume, and our customers frequently 
refer us to their family and friends based on their positive experiences and the money 
they save.

CDI was pleased to report record financial performance in 2010, and we are optimistic 
about  our  potential  as  we  continue  to  increase  brand  awareness  and  build  on  our  
reputation. Looking forward, we believe our continued growth will be led by performance 
in the Alberta auto business and ongoing success in our broker distribution channel in 
BC. Our goal is to achieve a balanced book that is equally represented by each of our 
business lines in Alberta auto, BC auto and home insurance.

KNOWING WhAT WORKS

We deal directly with customers to keep our prices competitive while providing excellent 
customer  service.  Our  insurance  professionals  have  in-depth  knowledge  of  our 
products so they can offer reliable insurance advice. Another one of our goals is to 
make things easy for our customers by ensuring our claims process is as efficient and 
hassle-free as possible.

CdI Highlights
Policies 
outstanding

Gross written 
premiums (000’s)

2006

2007

2008

2009

2010

159,965

164,263

168,071

175,662

185,107

$100,227

$104,829

$107,054

$116,828

$124,451

Net income (000’s)

$6,940

$7,773

$8,372

$9,111

$12,388

www.canadiandirect.com

“Canadian direct has a solid 
reputation for taking care of its 
customers. Our excellent customer 
service combined with competitive 
rates and our hassle-free claims 
process has positioned us as a 
leader in auto and home insurance.”

Brian Young
President and CEO
Canadian Direct Insurance

2010 Gross Written premiums
by product line

+ A B )                         37%  A

l

b

C

me Insurance ( B

o
 H
%
9
2

e

r
t

a

A

u
t

o

u to  

3

4

%  British Columb i a  A

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 19

 
 
 
 
 
                                 
 
AdROIT 
INVeSTMeNT 
MANAGeMeNT

www.adroitinvestments.ca

“Clients choose us because they value our personalized service 
and conservative investment approach. We evaluate each 
client’s situation and build an investment portfolio that reflects 
their specific needs, including consideration for both potential 
return and risk.” 

–David Schuster, President and CEO, Adroit Investment Management

Adroit Investment Management (Adroit), established in 
1993, was acquired by CWB Group in December 2008. 
Adroit is an Edmonton-based investment counselling firm 
with assets under management approaching $1 billion.

Our team of experienced investment professionals specialize in 
wealth and portfolio management for high net worth individuals, 
corporations  and  institutional  clients,  including  non-profit 
organizations, colleges, foundations and endowment funds. Our 
business  success  is  built  on  high  ethical  standards,  conservative 
growth principles and strong investment performance. We focus 
on building and maintaining wealth for our clients by performing 
an in-depth analysis of every investment we make on their behalf. 
Our investment managers meet one-on-one with clients to tailor an

Cumulative Value of $100 Invested on October 31, 2000

Adroit Canadian Equity Portfolio
S&P/TSX Composite Index

$ 300

250

200

150

100

50

investment portfolio that fits their unique needs and circumstances. 
Our  commitment  to  maintaining  good  communication  was 
particularly  important  in  2008  and  2009  when  market  prices 
were most volatile. As financial markets continue to recover, we 
believe new and existing clients will recognize even more value 
from the type of conservative wealth management solutions we 
offer.  Our  door  is  always  open,  and  we  welcome  clients  who 
are looking for a proven alternative to help them manage their 
investments and plan for the future.

Although wealth  management still represents  a  relatively small 
part of CWB Group, we believe there are great opportunities for 
us to further expand our reach in this area. We recognize there 
are many CWB clients who could benefit from Adroit’s expertise, 
and we will continue to build awareness in this regard. We have 
also  enhanced  our  business  development  practices  and  expect 
this  will  continue  to  show  positive  results  in  the  future.  While 
Adroit  currently  has  good  brand  recognition  in  the  Edmonton 
area,  our  goal  over  time  is  to  have  better  representation  in  all 
major  markets,  including  Vancouver,  Edmonton,  Calgary  and 
Winnipeg. While our immediate growth plans are based on growing 
in-house,  we  are  also  evaluating  opportunities  to  expand  our 
presence through acquisition.

KNOWING WhAT WORKS

Our strong investment discipline includes choosing the right asset 
mix for each individual client and maintaining a diverse range of 
high quality investments. Our strategies allow us to closely manage 
risk while maximizing the potential returns for our clients.

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

20

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

 
CORpORATe SOCIAl 
ReSpONSIbIlITY

Our reputation goes beyond our products, services, financial performance  
and positive contributions to economic growth. At CWB Group, we are 
known for our commitment to our customers, employees, communities and 
the environment.

It’s about our people

We have employees who just started their careers 
with CWB Group, an employee who has been 
with us since our very first day of operations more 
than 26 years ago, and all tenures in between. 
CWB Group is proud to be an employer of choice 
to more than 1,800 people.

This  Corporate  Social  Responsibility  (CSR)  section  highlights  how  CWB 
Group  has  integrated  good  corporate  citizenship  into  our  daily  operations. 
For  the  first  time,  CWB  Group  will  also  report  on  its  economic,  social 
and  environmental  performance  through  an  expanded  CSR  Report  to  be 
published  in  the  spring  of  2011.  The  report  will  be  prepared  in  accordance 
with  Global  Reporting  Initiative  (GRI)  Sustainability  Guidelines  and  federal 
Public Accountability Statement (PAS) Guidelines, and is consistent with our 
commitment to transparency and continuous improvement.

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 21

50+

tHe nUmBer of Different 
commUnitieS WHere cWB 
groUp emploYeeS live,  
WorK anD plaY

$475,000+

tHe Dollar amoUnt DonateD 
to YoUtH anD cHilDren’S 
cHaritieS over tHe paSt tWo 
YearS tHroUgH THE GREATER 
INTEREST GIC® anD  
tHe KEY GIVING GIC® 

39

tHe nUmBer of cWB  
BUSineSS anD perSonal 
BanKing BrancHeS acroSS 
WeStern canaDa

Strong economic impact

CWB  Group  supports  responsible  economic  growth,  as  it  drives  our  performance 
and  enhances  the  well  being  of  our  customers,  employees  and  communities. 
We serve hundreds of thousands of business and personal clients every year, and the 
loans,  deposits  and  other  services  we  provide  help  them  grow  their  businesses  and 
meet their personal financial and insurance needs. We now employ over 1,800 people 
who live in more than 50 different communities across Canada, and the salaries and 
benefits  paid  by  CWB  Group  help  them  reinvest  into  their  local  communities.  In 
2010, CWB Group paid more than $123 million in salaries and benefits to employees.

The  branches  and  offices  we  build  and  operate  drive  economic  activity  through 
the  taxes  we  pay  and  the  local  businesses  we  support  with  the  purchase  of  goods 
and  services.  Last  year,  CWB  Group  paid  over  $50  million  in  government  taxes, 
including  more  than  $30  million  in  federal  income  taxes  and  nearly  $20  million  in 
provincial income and capital taxes. Office leasing and maintenance costs totaled over 
$19 million, while office supply purchases and travel costs amounted to $1.2 million 
and $1.6 million, respectively.

Total Federal and Provincial Income and Capital Taxes Paid ($ thousands)

$ 46,180

$ 46,130

$ 50,502

$ 44,033

$ 42,453

$229.3 million paid in the last 5 years

2006

2007

2008

2009

2010

$0

tHe montHlY Service fee for 
YoUtH anD poSt-SeconDarY 
StUDentS, aS Well aS Senior 
citiZenS WitH GOLD LEAF  
PLUS® accoUntS

improving acceSS to financial ServiceS

To  provide  greater  access  to  basic  banking  services,  CWB  provides  a  flexible,  
low-cost  chequing  account  for  as  little  as  $4  per  month.  Moreover,  we  waive  the 
monthly  account  fee  for  youth,  as  well  as  students  pursuing  a  post-secondary 
education.  Senior  citizens  do  not  pay  service  fees  for  our  Gold  Leaf  Plus®  account.  
We  also  offer  them  the  option  of  receiving  monthly  interest  payments  on  their 
GICs  and  reduced  fees  for  safe  deposit  box  rentals.  To  ensure  accessibility,  all  of 
our branches are wheelchair friendly and include sit-down banking alternatives. We 
give customers more choices by offering many services online or over the telephone. 
Through our highly diverse group of employees, CWB Group can serve customers in 
nearly 50 different languages.

22

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

GIVING BACK TO OuR COMMuNITIES

CWB  Group  gives  back  to  communities  where  our  employees  and  customers  live, 
work  and  play.  Last  year  we  invested  more  than  $1  million  in  charitable  donations 
and  sponsorships  in  three  targeted  areas  of  giving:  education;  community  and  civic 
services; and health and wellness.

CWB has created a unique community-based personal investment product that gives 
customers a competitive return on their guaranteed investments while helping youth 
and  children’s  charities.  For  every  dollar  our  clients  invest  in  The  Greater  Interest 
GIC®,  CWB  makes  a  donation  of 1/8 %  back  to  the  community  where  the  deposits 
were raised. CDF introduced a similar community-based investment product in 2010 
named the Key Giving GIC®. Over the past two years, these initiatives have resulted in 
a combined donation of more than $475,000 being distributed to numerous chapters 
of Big Brothers Big Sisters, and to the Youth Emergency Shelter Society in Edmonton.

Beyond  sponsorships  and  donations,  volunteerism  is  a  core  part  of  our  culture  and 
CWB  Group  employees  support  numerous  causes  that  are  close  to  their  hearts. 
Our  Western  Spirit  program  allows  employees  who  volunteer  their  time  in  the 
community to apply for an annual $250 grant, where CWB will make a donation on 
their behalf to a charity of their choice. In our Funds for Fundraiser program, CWB 
matches  the  dollars  our  employees  raise  for  fundraising  campaigns.  CWB  Group 
and  our  employees  also  actively  support  the  United Way  with  numerous  initiatives 
throughout the year.

CWb Group has a commitment to 
delivering products and services that 
not only meet our customers’ needs, 
but also strengthen our commitment 
to society and community.

CWb Group supports hundreds of 
charities in the communities where we 
live, work and play, including the Youth 
emergency Shelter of edmonton.

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 23

“We help finance change by 
embracing principles of sustainable 
development: change that will allow 
our partners and clients to meet 
the needs of the present without 
impacting the ability of future 
generations to meet their own needs.”

Grant Arbuckle
Senior Consultant
National Leasing

eco Audit

This Annual Report uses FSC certified 
 paper that comes from well-managed 
forests. The paper used for the report cover 
contains Mixed Sources Recycled, and the 
paper used for the report contains 100% 
Post Consumer Recycled fibre instead of 
virgin paper and is produced using wind 
power. As a result, the following savings to 
our natural resources were realized:(1)

TREES SAVED  
223

WOOD SAVED  
32 Tons

ENERGY NOT CONSUMED  
71 (Million BTu’s)

NET GREENHOUSE  
GASES PREVENTED  
21,201 (lbs. Co2 Equiv.)

WASTE WATER  
102,111 (Water Saved gals.)

SOLID WASTE  
6,199 (Landfill Reduced lbs.)

(1) Eco audit information is based on use of the following 
products: 169,000 sheets of 23 x 35 Envirographic100,  
60lb Text, 102M. Data research provided by  
www.environmentaldefence.org 

24

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

PROTECTING ThE ENVIRONMENT

CWB Group is sensitive to our role as environmental stewards and we consider this 
in  the  development  of  our  products  and  services,  our  lending  polices  and  our  daily 
business practices.

CWB Group has many initiatives in place to reduce the environmental impact of our 
daily operations and services. We try to minimize our carbon footprint and reduce the 
need for air travel by using teleconferencing and web-conferencing wherever possible. 
We  have  employee-driven  teams  across  our  various  businesses  that  share  new  ideas 
about  responsible  environmental  practices  such  as  office  recycling  programs  and 
cleanup initiatives in our cities. Most of our business lines offer customers the choice 
of  paperless  statements,  online  services  and  paperless  record-keeping.  CDI  and 
National Leasing both use technology to manage a paperless office environment, and 
CWT is currently in the process of implementing similar technology.

CWB  recently  initiated  a  partnership  with  the  Northern  Alberta  Institute  of 
Technology  (NAIT)  Architectural  Technology  program  to  increase  sustainability  in 
our  building  designs  and  construction.  This  includes  identifying  new  technologies, 
evaluating  their  feasibility  and  using  this  information  to  design  a  new  multi-storey 
building  for  CWB’s  largest  branch,  to  be  located  in  Edmonton.  We  are  also  using 
other  technologies  to  become  more  efficient  and  minimize  our  environmental 
impact.  One  example  is  the  construction  of  our  new  data  centre  at  CWB’s  
corporate office, which incorporates green principles to improve cooling and reduce 
electricity consumption.

CDI  was  the  first  insurance  company  in  Canada  to  offer  a  premium  discount  for 
hybrid/fuel-efficient automobiles. National Leasing also has a number of products and 
tools that support environmental sustainability. Their Green Earth Solutions™ program 
allows clients to reduce their carbon footprint while preserving capital. They promote 
energy  efficiency  to  businesses  by  leasing  equipment  related  to  renewable  energy 
initiatives  and  energy-efficient  building  projects.  In  fact,  National  Leasing  was 
recognized as one of the Top 30 Green Companies in Canada for its success in reducing 
the company’s impact on the environment.

CWB also considers potential environmental impacts when making lending decisions. 
Lenders evaluate possible environmental risks as part of the credit-granting process, 
and  we  work  closely  with  our  clients  to  identify  if  there  are  any  issues  in  this  area. 
If environmental risks are identified that cannot be mitigated to the Bank’s satisfaction, 
the lending application is declined.

ENGAGING OuR EMPLOYEES

CWB  Group  has  always  put  its  people  first,  recognizing  that  great  employees  are 
the  key  to  our  success.  While  many  organizations  like  to  say  that  their  people  are 
their  greatest  asset,  at  CWB  Group,  we  truly  mean  it.  Our  approach  has  attracted 
dynamic,  caring  individuals  who  are  responsive  to  our  customers.  Each  individual 
plays an important role in CWB Group’s collective success, and we recognize them 
for their invaluable contributions. We hire for attitude and our people come to work 
eager to make a difference for our customers. In turn, we provide a rewarding career, 
competitive salaries and excellent benefits.

CWb Group employees (number of full-time equivalent staff)

l

s
e
e
y
o
p
m
E
f
o
r
e
b
m
u
N

2,000

1,700

1,400

1,100

800

500

2000

2002

2004

2006

2008

2010

The  total  number  of  full-  and  part-time  employees  at  CWB  Group  increased  by 
384  people  in  2010  to  reach  1,828.  While  the  majority  of  new  employees  this  year 
came to CWB Group through the acquisition of National Leasing, we continued to 
welcome many new team members across the organization. We announce with pride 
that CWB Group has never laid off an employee, even through the most challenging 
economic times.

There  are  several  unique  benefits  we  offer  to  attract  and  retain  employees.  Our 
CWbalance® program promotes a healthy work/life balance and, among other benefits, 
provides  an  extra  paid  day  off  for  each  employee  every  year.  Our  Employee  Share 
Purchase  Plan  (ESPP)  is  one  of  the  best  in  the  industry  and  encourages  employee 
ownership of CWB shares. Currently, more than 94% of CWB Group employees are 
shareholders  through  participation  in  the  ESPP.  Referrals  are  the  best  compliment 
and our employee referral program is one of our most successful forms of employee 
recruitment. To date, we have received almost 99 referrals from employees and made 
66 hires because of those referrals.

In  September  2009,  we  launched  the  CWB  Learning  Centre  internal  website  to 
provide  management  and  leadership  training,  as  well  as  educational  opportunities 
through webinars and online learning. CWB Group invested more than $1 million in 
career development and training in 2010.

While we are proud of our people and how we support them, we are humbled by the 
external recognition we have received for our approach. CWB was recognized as one 
of Canada’s 50 Best Employers for the fifth consecutive year. The Bank also received 
recognition  as  one  of  Canada’s  10  Most  Admired  Corporate  Cultures™.  National 
Leasing was named one of Canada’s 50 Best Managed Companies for the 16th year in a 
row and one of the 50 Best Small and Medium Employers in Canada for the fourth time 
in as many years.

Since 2007, CWB has been selected  
as one of the 50 Best Employers  
in Canada five times, ranking 27th  
for the 2011 survey.

National Leasing has been recognized 
as one of Canada’s 50 Best Managed 
Companies for 16 straight years.

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 25

 
 
CORpORATe 
GOVeRNANCe

Corporate Governance Highlights

 » The Board is led by a 

non-executive chairman.

 » 10 out of the 11 current directors 

are independent.

 » The independent directors set 

aside time for discussion with no 
management present at each meeting 
of the Board and its Committees.

 » Shareholders vote for individual 

directors, not a slate.

 » The Board has adopted “say on pay” 
to give shareholders an advisory 
vote on CWB Group’s approach to 
executive compensation.

 » The Bank has adopted a minimum 
share ownership requirement for 
directors and executive management 
that is designed to align their 
interests with those of shareholders.

 » The Board evaluates, in alternating 
years, the effectiveness of each 
director and the Board as a whole 
through a written assessment and 
feedback process.

 » There are written mandates for the 
Board and each Board Committee, 
together with mandates for the 
Chairman of the Board and the 
Chairs of the Board Committees, 
each of which is reviewed annually.

 » The Bank maintains whistleblower 

procedures through which 
complaints or concerns regarding 
questionable audit or accounting 
matters may be made.

26

KNOWING WHAT WORKS 
CWB Group 2010 Annual Report

CWB Group is committed to sound and effective corporate governance. 
Our  experienced  Board  of  Directors  (the  Board)  works  closely  with 
management to ensure operations are both effective and efficient within 
a continuously evolving regulatory environment. Policies are reviewed 
regularly  and  are  designed  to  effectively  supervise  management  while 
creating long-term value for shareholders.

The Board continues to monitor governance best practices. In fiscal 2009, a director 
election policy was adopted to allow shareholders to vote for individual directors, as 
opposed to a slate. In fiscal 2010, the Board approved the adoption of a non-binding 
advisory  vote  on  CWB  Group’s  approach  to  executive  compensation,  commonly 
referred to as a “say on pay” resolution.

The Board approves all major strategy and policy recommendations for CWB Group 
and must be satisfied that management is maintaining a culture of integrity throughout 
the  organization.  CWB  Group  has  codes  of  conduct  for  all  directors,  officers  and 
employees.  The  Board  monitors  compliance  with  these  codes  by  requiring  each 
individual  to  annually  sign  a  certificate  confirming  his/her  understanding  of,  and 
compliance with, what is formally expected of them.

The  Board  is  responsible  for  stewarding  CWB  Group’s  growth,  which  includes 
identifying the organization’s key risks and ensuring appropriate systems are in place 
to  manage  these  risks.  Part  of  this  responsibility  involves  a  review  and  approval  at 
least  once  a  year  of  a  strategic  plan  that  takes  into  account  both  the  current  and 
expected opportunities and challenges of all CWB Group’s businesses.

Overview of Corporate Governance Structure

A
P
P
O

››››››

I

N
T

Shareholders’ Auditor

›
›
›
›
›
›

REPORT

››››››

A
P
P
O

I

N
T

››››››

Audit Committee

Loans Committee

Human Resources
Committee

Governance 
Committee

››››››

T
N

I

O
P
P
A

››››››

Shareholders

›
›
›
›
›
›

ELECT

Board of Directors

APPOINT

›
›
›
›
›
›

Management

for More Information 
Additional information about CWB Group’s corporate governance may be obtained through:

Proxy Circular

The annual proxy circular contains information on each director and a detailed discussion of the responsibilities of the Board  
and each Board Committee as well as a description of CWB’s corporate governance practices.

CWB Group Website

The Corporate Governance section of the CWB Group website contains information on our corporate governance practices, 
including the mandate of the Board, the mandates of each of the Board Committees, the Personal and Business Conduct Policy for 
CWB Group’s officers and employees, and the Personal and Business Conduct Policy for directors.

Annual Meeting

Shareholders are invited to attend the annual meeting of shareholders on March 3, 2011 in Edmonton, Alberta.

bOARd COMMITTeeS

Committee

Members

Responsibilities

Audit Committee

Governance 
Committee

Loans Committee

human Resources 
Committee

Robert A. Manning (Chair)
Wendy A. Leaney
Gerald A.B. McGavin
Robert L. Phillips
Alan M. Rowe

 » Oversees the integrity of the CWB Group's financial reporting, 

internal controls, disclosure controls and internal audit 
function.

 » Recommends the appointment of the external auditors  

and oversees the whistleblower procedures.

Albrecht W.A. Bellstedt (Chair)
Allan W. Jackson
Wendy A. Leaney
Robert A. Manning
Raymond J. Protti

 » Reviews and monitors corporate governance trends 

and best practices on an ongoing basis.

 » Monitors procedures regarding related party transactions, 
conflicts of interest, standards of business conduct, the 
handling of customer complaints, and recommends director 
compensation and director succession.

Gerald A.B. McGavin (Chair)
Allan W. Jackson
Albrecht W.A. Bellstedt
Wendy A. Leaney
howard E. Pechet
Robert L. Phillips
Larry M. Pollock
Raymond J. Protti
Alan M. Rowe
Arnold J. Shell

Alan M. Rowe (Chair)
Allan W. Jackson
Robert A. Manning
Arnold J. Shell
howard E. Pechet
Robert L. Phillips
Arnold J. Shell

 » Oversees the documentation, measurement and 

management of credit risk.

 » Approves, declines or recommends approval to the Board  

of all credit applications in excess of a specified limit.

 » Approves executive compensation and incentive 

compensation plans.

 » Oversees CEO performance assessment and senior 

management succession.

KNOWING WHAT WORKS 

CWB Group 2010 Annual Report 27

table of contents
28  Business Profile And strAtegy 

31  grouP finAnciAl PerformAnce 

31  Overview 
34  Net Interest Income 
35  Other Income  
37  Non-Interest Expenses  

and Efficiency

38  Income and Capital Taxes 
39  Comprehensive Income  
40  Cash and Securities 
40  Loans 
42  Credit Quality 
46  Deposits
48  Other Assets  

and Other Liabilities 
48  Liquidity Management   
52  Contractual Obligations 
52  Capital Management 

56  Financial Instruments  

and Other Instruments   

57  Acquisitions 
58  Off-Balance Sheet Arrangements 

58  oPerAting segment review 

58  Banking and Trust 
61  Insurance 

62  summAry of QuArterly results 

73  Operational Risk 
74   General Business  

and Economic Conditions 

74  Level of Competition 
74  Regulatory and Legal Risk 
74  Accuracy and Completeness  

of Information on Customers  
and Counterparties 

74  Ability to Execute Growth  

63  Accounting Policies And estimAtes

Initiatives 

63   Critical Accounting Estimates 
65  Changes in Accounting Policies 
65   Future Changes in Accounting  

Policies

68  risk mAnAgement 

68   Overview 
69  Credit Risk 
70   Liquidity Risk  
70  Market Risk 
72  Insurance Risk 

74  Information Systems  
and Technology
75  Reputation Risk 
75  Other Factors  

75  uPdAted shAre informAtion 

75  controls And Procedures 

ManageMent’s Discussion anD analysis 

BUSINESS PROFILE AND STRATEGY
Canadian Western Bank (CWB or the Bank) offers a diversified range of financial services and is the largest publicly traded 
Canadian bank headquartered in Western Canada. The Bank, along with its subsidiaries, National Leasing Group Inc. (National 
Leasing or NL), Canadian Western Trust Company (CWT), Valiant Trust Company (Valiant), Canadian Direct Insurance 
Incorporated (Canadian Direct or CDI), Adroit Investment Management Ltd. (Adroit) and Canadian Western Financial Ltd. 
(CWF), currently operate in the financial services areas of banking, trust, insurance and wealth management. The Bank remains 
primarily focused on its core business lending and retail banking services in Western Canada. NL specializes in commercial 
equipment leasing for small and mid-sized transactions and is represented across Canada. CWT provides trust services, including 
self-directed RRSPs and RRIFs, as well as corporate and group trust services to independent financial advisors, corporations and 
individuals. CWT also underwrites residential mortgages through its operating division, Optimum Mortgage. Valiant’s operations 
include stock transfer and trustee services to public companies. CDI provides personal auto and home insurance to customers in 
British Columbia (BC) and Alberta. Adroit specializes in wealth management for individuals, corporations and institutional clients. 
Third party mutual funds are offered through CWF, the Bank’s mutual fund dealer subsidiary. 

CWB’s mission is to be known and respected as Canada’s business bank, providing Western Canada and other select markets with 
a preferred source of financial services. The fundamental objectives are to provide shareholders with a sound and profitable return, 
clients with value, service and stability, and employees with a positive and rewarding work environment, while contributing to the 
communities in which CWB operates. CWB plans to achieve its mission through the following strategic priorities:

 · maintain a conservative risk profile while ensuring growth is focused, strategic and accretive for shareholders;

 · reinforce leadership in cost efficiency and low credit losses by enhancing service delivery capabilities and maintaining strong 

discipline in managing the Bank’s lending portfolio;

 ·

 ·

leverage core profitability and further diversify funding sources with ongoing generation of internal deposits raised through the 
branch network, CWT, Valiant and over the Internet;

improve CWB’s revenue diversification by further developing non-interest revenue sources in banking, trust, insurance and 
wealth management operations through internal growth as well as strategic acquisitions;

 · support return on common shareholders’ equity (ROE) by maintaining strong operating performance, an efficient capital 
structure, and continued diversification into businesses with lower capital requirements, including residential mortgages,  
small-ticket leases, insurance, trust services and wealth management. Organic growth and resulting benefits to ROE may  
be accelerated by acquisitions that are both accretive and a good strategic fit with current operations;

28

knowing whAt works 
CWB Group 2010 Annual Report

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 · recruit, develop and retain high quality employees who embrace the Bank’s culture by offering a rewarding work environment 
that includes comprehensive employee benefits, career growth opportunities, a focus on work/life balance and competitive 
compensation packages. CWB believes that such employees are critical to build and maintain competitive advantages related  
to offering superior customer service and relationship-based banking; and,

 ·

further build and reinforce CWB’s reputation and public confidence through continued stakeholder communication, diligence 
in corporate governance practices and high standards in corporate reporting and accountability.

CWB’s consolidated financial statements have been prepared in accordance with Canadian generally accepted accounting 
principles (GAAP) and are presented in Canadian dollars.

The following pages contain management’s discussion of the financial performance of CWB, as well as a discussion of the 
performance of each operating segment and a summary of quarterly results. Additional information relating to the Bank, including 
the Annual Information Form, is available on SEDAR at www.sedar.com and on the Bank’s website at www.cwbankgroup.com.

Forward-Looking Statements

From time to time, Canadian Western Bank (the Bank) makes written and verbal forward-looking statements. Statements of 
this type are included in the Annual Report and reports to shareholders and may be included in filings with Canadian securities 
regulators or in other communications such as press releases and corporate presentations. Forward-looking statements include, 
but are not limited to, statements about the Bank’s objectives and strategies, targeted and expected financial results and the outlook 
for the Bank’s businesses or for the Canadian economy. Forward-looking statements are typically identified by the words 
“believe”, “expect”, “anticipate”, “intend”, “estimate”, “may increase”, “may impact”, “goal”, “focus”, “potential”, “proposed”  
and other similar expressions, or future or conditional verbs such as “will”, “should”, “would” and “could”.

By their very nature, forward-looking statements involve numerous assumptions and are subject to inherent risks and 
uncertainties, which give rise to the possibility that the Bank’s predictions, forecasts, projections, expectations and conclusions  
will not prove to be accurate, that its assumptions may not be correct and that its strategic goals will not be achieved. 

A variety of factors, many of which are beyond the Bank’s control, may cause actual results to differ materially from the 
expectations expressed in the forward-looking statements. These factors include, but are not limited to, general business and 
economic conditions in Canada, including the volatility and lack of liquidity in financial markets, fluctuations in interest rates 
and currency values, changes in monetary policy, changes in economic and political conditions, legislative and regulatory 
developments, legal developments, the level of competition in the Bank’s markets, the occurrence of weather-related and 
other natural catastrophes, changes in accounting standards and policies, the accuracy of and completeness of information the 
Bank receives about customers and counterparties, the ability to attract and retain key personnel, the ability to complete and 
integrate acquisitions, reliance on third parties to provide components of the Bank’s business infrastructure, changes in tax laws, 
technological developments, unexpected changes in consumer spending and saving habits, timely development and introduction 
of new products, and management’s ability to anticipate and manage the risks associated with these factors. It is important to note 
that the preceding list is not exhaustive of possible factors.

Additional information about these factors can be found in the Risk Management section of this Management’s Discussion  
and Analysis (MD&A). 

These and other factors should be considered carefully, and readers are cautioned not to place undue reliance on these forward-
looking statements as a number of important factors could cause the Bank’s actual results to differ materially from  
the expectations expressed in such forward-looking statements. Unless required by securities law, the Bank does not undertake  
to update any forward-looking statement, whether written or verbal, that may be made from time to time by it or on its behalf.

Assumptions about the performance of the Canadian economy in 2011 and how it will affect CWB’s businesses are material 
factors the Bank considers when setting its objectives. In setting minimum performance targets for fiscal 2011, management’s 
assumptions include:

 · moderate economic growth in Canada aided by positive relative performance in the four western provinces;

 · relatively stable energy and commodity prices;

 · sound credit quality with actual losses remaining within the Bank’s historical range of acceptable levels, including consideration 

for National Leasing;

 · modest inflationary pressures and gradual increases in the prime lending interest rate beginning in early to mid-calendar year 2011; and

 · a relatively stable net interest margin supported by a low deposit cost environment, favourable yields on both new lending facilities 

and renewed accounts, and relatively stable investment returns reflecting high quality assets held in the securities portfolio.

knowing whAt works 

CWB Group 2010 Annual Report 29

Taxable Equivalent Basis (teb)

Most banks analyze revenue on a taxable equivalent basis to permit uniform measurement and comparison of net interest 
income. Net interest income (as presented in the consolidated statements of income) includes tax-exempt income on certain 
securities. Since this income is not taxable, the rate of interest or dividends received is significantly lower than would apply to a 
loan or security of the same amount. The adjustment to taxable equivalent basis of $11.2 million (2009 – $7.8 million) increases 
interest income and the provision for income taxes to what they would have been had the tax-exempt securities been taxed at the 
statutory rate. The taxable equivalent basis does not have a standardized meaning prescribed by GAAP and, therefore, may not be 
comparable to similar measures presented by other banks. Total revenues, net interest income and income taxes are discussed on 
a taxable equivalent basis throughout this MD&A.

Non-GAAP Measures

Taxable equivalent basis, return on common shareholders’ equity, return on assets, diluted cash earnings per share, efficiency ratio, 
net interest margin, tangible common equity to risk-weighted assets, Tier 1 and total capital adequacy ratios, average balances, 
claims loss ratio, expense ratio and combined ratio do not have standardized meanings prescribed by GAAP and, therefore, may 
not be comparable to similar measures presented by other financial institutions. The non-GAAP measures used in this MD&A are 
calculated as follows:

 · taxable equivalent basis – described above;

 · return on common shareholders’ equity – net income after preferred share dividends divided by average common shareholders’ 

equity;

 · return on assets – net income after preferred share dividends divided by average total assets;

 · diluted cash earnings per share – diluted earnings per common share excluding the after-tax amortization of acquisition-related 

intangible assets;

 · efficiency ratio – non-interest expenses divided by total revenues (net interest income plus other income);

 · net interest margin – net interest income divided by average total assets;

 · tangible common equity to risk-weighted assets – shareholders’ equity less subsidiary goodwill divided by risk-weighted assets, 
calculated in accordance with guidelines issued by the Office of the Superintendent of Financial Institutions Canada (OSFI);

 · Tier 1 and total capital adequacy ratios – in accordance with guidelines issued by OSFI;

 · average balances – average daily balances;

 · claims loss ratio – net insurance claims and adjustment expenses as a percentage of net earned premiums;

 · expense ratio – policy acquisition costs and non-interest expenses net of commissions and processing fees as a percentage of net 

earned premiums; and,

 · combined ratio – sum of the claims loss and expense ratios.

30

knowing whAt works 
CWB Group 2010 Annual Report

GROUP FINANcIAL PERFORmANcE

overview

Highlights of 2010 (compared to 2009)

 · Record net income of $163.6 million, up 54%. 

 · Record diluted earnings per common share of $2.05, up 39%. 

 · Record total revenues (teb) of $434.3 million, up 32%.

 · Net interest margin (teb) of 2.74%, up 64 basis points.

 · Return on common shareholders’ equity of 17.1%, up 390 basis points.

 · Return on assets of 1.24%, up 38 basis points.

 · Loan growth of 14%, reflecting both organic growth and the acquisition of NL.

 · Sound credit quality with a provision for credit losses of 21 basis points measured as a percentage of average loans.

 · Efficiency ratio (teb) of 44.1%, a 410 basis point improvement.

 · Marked 90 consecutive quarters of profitability.

 · Tier 1 capital ratio of 11.3%, unchanged from 2009.

 · Tangible common equity to risk-weighted assets ratio of 8.5%, up from 8.0%.

 · Total capital ratio of 14.3%, down from 15.4%.

 · Completed the acquisition of National Leasing, effective February 1, 2010.

 · Achieved record net income in the insurance segment.

 · Opened new full-service commercial and retail banking centres in Sherwood Park, Alberta and Surrey, BC.

 · Surpassed $6 billion of assets under administration in CWT. 

 · Cash dividends of $0.44 per share paid to common shareholders.

knowing whAt works 

CWB Group 2010 Annual Report 31

Table 1 – SelecT annual Financial inFormaTion(1) 
($ thousands, except per share amounts)

Key Performance Indicators
Net income

Earnings per share

Basic

Diluted
Diluted cash(1)

Provision for credit losses as a percentage of average loans
Net interest margin (teb)(1)

Net interest margin
Efficiency ratio (teb)(1)(3)

Efficiency ratio

Return on common shareholders’ equity

Return on average total assets

Other Financial Information
Total revenues (teb)

Total revenues

Total assets

Subordinated debentures

Dividends

2010 

2009 

2008 

$

%

Change from 2009

$ 

163,621  $  106,285  $  102,019  $ 

57,336 

 54%

 2.26 

 2.05 

 2.09 

 0.21%

 2.74 

 2.64 

 44.1 

 45.3 

 17.1 

 1.24 

 1.51 

 1.47 

 1.49 

 0.15%

 2.10 

 2.03 

 48.2 

 49.4 

 13.2 

 0.86 

1.61

1.58

1.59

0.15%

2.30

2.25

45.2

46.1

15.9

1.03  

$ 

434,259  $  327,966  $  298,857  $  106,293 
 102,954 
 423,073 

 320,119 

 293,186 

12,701,691 

 315,000 

 0.44 

11,635,872 

10,600,732 

1,065,819 

 375,000 

 375,000 

 (60,000)

 0.44 

 0.42 

 – 

 0.75 

 0.58 

 0.60 

 50 

 39 

 40 

 6bp(2)

 64 

 61 

 (410)

 (410)

 390 

 38 

 32%

 32 

 9 

 (16)

 – 

(1)  See page 30 for a discussion of teb and non-GAAP measures.
(2)  bp – basis points.
(3)  A decrease in the ratio reflects improved efficiency, while an increase reflects deterioration.

Net income surpassed the $150 million milestone for the first time to reach a record $163.6 million, a 54% ($57.3 million) increase 
over 2009 despite continued challenges related to Canada’s post-recessionary environment. Diluted earnings per common share was 
$2.05 ($2.26 basic), up 39% from $1.47 ($1.51 basic) in the prior year. Record total revenues (teb) grew 32% to reach $434.3 million, 
driven by a 64 basis point recovery in net interest margin (teb) to 2.74%, 14% ($1,260 million) growth in total loans and a 15% ($14.0 
million) increase in other income. Margin expansion in the year was mainly due to lower deposit costs, more favourable yields on fixed 
rate loans, a shift in the deposit mix and lower liquidity levels. More favourable yields on fixed rate loans reflect the positive impact from 
NL’s comparatively higher yielding lease portfolio as well as wider spreads on certain product lines, particularly early in the year. Credit 
quality was satisfactory and the provision for credit losses as a percentage of average loans remained relatively low at 21 basis points. 
The second quarter acquisition of NL materially benefited all performance metrics except the provision for credit losses. Compared to 
the Bank’s core lending business, National Leasing’s portfolio earns a higher yield that more than compensates for its relatively higher 
loan loss experience due to the nature of its business. The efficiency ratio (teb), which measures non-interest expenses as a percentage 
of total revenues (teb), of 44.1% improved 410 basis points from last year and established a new benchmark. The improvement in the 
efficiency ratio (teb) reflects very strong growth in total revenues mainly due to margin expansion, loan growth and strong other income 
which more than offset a 21% ($33.3 million) increase in non-interest expenses. The acquisition of NL contributed $20.1 million of the 
year-over-year increase in non-interest expenses, with the remainder attributed to additional staff complement and ongoing investment 
in premises and technology infrastructure to support continued business growth. Return on common shareholders’ equity of 17.1% was 
up 390 basis points compared to 2009 while return on assets increased 38 basis points to 1.24%. The significant improvement in key 
profitability ratios was due to the factors already noted, partially offset by lower gains realized on the sale of securities. Realized gains on 
sale of securities were exceptionally high in the prior year and first two quarters of 2010 primarily resulting from transactions related to 
favourable pricing on certain high quality debt investments which arose from effects of the global financial crisis. Total cash dividends 
paid to common shareholders of $0.44 per share were unchanged from the prior year.

Total assets increased 9% to reach $12,702 million primarily driven by loan growth. While all primary lending sectors recorded positive 
growth in the year, lending activity was constrained in certain areas by challenges related to lingering recessionary impacts and the repayment of 
existing accounts. The impact of negative growth in real estate construction loans was more than offset by very strong results in commercial 
mortgages, while the acquisition of NL had a significant positive impact on the equipment financing portfolio. Loan growth was achieved 
across each of the Bank’s geographic regions, although activity in BC provided the strongest volume of new loans. Loans in the Bank’s 
residential mortgage business, Optimum Mortgage, increased 42% and comprised approximately 8% of total loans at fiscal year end. 

Total branch-raised deposits increased 8% ($496 million) compared to the previous year, while the demand and notice component 
within branch-raised deposits was up 12% ($392 million). The demand and notice component comprised 33% of total deposits at 

32

knowing whAt works 
CWB Group 2010 Annual Report

 
October 31, 2010, unchanged from a year earlier. Growth in demand and notice deposits reflects ongoing execution of strategies to 
further enhance and diversify the Bank’s core funding sources as well as CWT’s success in generating deposits through its fiduciary 
trust business. Total branch deposits measured as a percentage of total deposits were 61% at October 31, 2010, compared to 64% 
a year earlier with the decrease mainly reflecting fixed rate term deposits raised through the deposit broker network to meet the 
funding requirements of NL, partially offset by the above-noted growth in branch-raised deposits. 

The Bank’s objective is to maintain a strong and efficient capital base. The Tier 1 and total capital ratios at October 31, 2010 of 
11.3% and 14.3%, respectively, remained well above internal and regulatory minimums. This capital position provides flexibility 
to pursue strategic growth opportunities and manage through any unforeseen challenges. Management believes the forthcoming 
changes to regulatory capital standards known as “Basel III” should be relatively straightforward to manage given the lack of 
complexity in the Bank’s current composition of regulatory capital. In November 2010, subsequent to year end, the Bank issued 
$300 million and redeemed $70 million of subordinated debentures. Including the impact of these transactions, the pro forma total 
capital ratio at October 31, 2010 was 16.4%.

Table 2 – PerFormance TargeTS 
The performance target ranges established for the 2010 fiscal year, together with actual performance, and new minimum target 
ranges for fiscal 2011 are presented below:

Net income growth(1)
Net income growth, before taxes (teb)(2)

Total revenue (teb) growth

Loan growth

Provision for credit losses as a percentage of average loans

Efficiency ratio (teb)
Return on common shareholders’ equity(3)
Return on assets(4)

2010

Minimum

Targets

2010
 Performance

2011

Minimum

Targets

12%

n/a

12

10

0.15 – 0.20

48

13

0.90

54%

42

32

14

0.21

44.1

17.1

1.24

6%

10

12

10

0.20 – 0.25

46

15

1.20

(1)  Net income, before preferred share dividends.
(2)  Net income before income taxes (teb), non-controlling interest in subsidiary and preferred share dividends.
(3)  Return on common shareholders’ equity calculated as net income after preferred share dividends divided by average common shareholders’ equity.
(4)  Return on assets calculated as net income after preferred share dividends divided by average total assets.

Minimum Performance Targets and Outlook

CWB exceeded six out of seven of its fiscal 2010 minimum performance targets by considerable margins despite a post-recessionary 
economic environment. Total revenue (teb) growth, net income growth, the efficiency ratio (teb) and both profitability ratios were each 
well above the respective targets largely reflecting a significant recovery of net interest margin in the wake of the global financial crisis 
experienced in 2008 and 2009. Fiscal 2010 performance further benefited from unusually high gains on sale of securities in the first two 
quarters and a third quarter recovery of income taxes related to prior period transactions. Loan growth was also well above the target 
and included the positive impact from the acquisition of NL, effective February 1, 2010. Growth in total loans excluding NL of 9% 
was consistent with lingering recessionary impacts, repayments of existing loans, particularly in the interim construction and equipment 
financing portfolios, and continued uncertainty about the strength of economic recovery in North America and globally. The provision 
for credit losses was slightly above the upper range of the target reflecting the impact of NL’s comparatively higher provision due to the 
nature of its business. 

Canada’s economic fundamentals call for moderate growth in 2011. Consistent with a favourable long-term outlook for commodities, 
including the impact from developing global economies, management continues to believe Western Canada will perform well 
relative to the rest of Canada. The Bank will maintain its focus on high quality, secured loans that offer a fair and profitable return 
and management believes there will be good lending opportunities that fit these parameters. The 2011 target for loan growth is 10%, 
unchanged from last year. Overall credit quality is within expectations and based on management’s current view, future write-offs 
should remain within the Bank’s historical range of acceptable levels. The provision for credit losses is expected to represent 20 to 25 
basis points of average loans. Targets for profitability ratios and growth in total revenues and net income are moderated compared 
to actual results achieved in 2010 but reflect ongoing confidence in CWB’s business model and overall strategic direction. With its 
solid financial footing and strong capital position, CWB is well positioned to take advantage of opportunities and manage unforeseen 
challenges that may arise. Management will maintain its focus on creating value and growth for shareholders over the long term. The 
overall outlook for 2011 remains positive.

knowing whAt works 

CWB Group 2010 Annual Report 33

 
net interest incoMe
Net interest income is the difference between interest and dividends earned on assets and interest expensed on deposits and other 
liabilities, including debentures. Net interest margin is net interest income as a percentage of average total assets.

Highlights of 2010

 · Net interest margin (teb) of 2.74% was up significantly from 2.10% in 2009 and 2.30% in 2008 mainly reflecting improved 
market conditions and a more favourable interest rate environment following the global financial crisis. The acquisition of 
NL further improved net interest margin reflecting comparatively higher yields earned on its lease portfolio. 

 · Net interest income (teb) was a record $328.7 million, up 39%, reflecting the margin improvement and 7% growth in 

average total assets.

Table 3 – neT inTereST income (teb)(1)  
($ thousands)

2010

2009

Average

Balance

Mix

Interest

Interest

Rate

Average

Balance

Mix

Interest

Rate

Interest 

$  1,767,193 

15% $ 

56,627 

3.20% $  2,007,126 

18% $ 

64,335 

3.21%

 872 

0.53 

 47,315 

Assets
Cash, securities and deposits with  
  regulated financial institutions

Securities purchased under  
  resale agreements

Loans

Residential mortgages

Other loans

Total interest bearing assets

Other assets

Total Assets

Liabilities
Deposits

  Demand

  Notice

  Fixed term

  Deposit from CWB Capital Trust

Other liabilities

Subordinated debentures

Shareholders’ equity

 163,390 

 2,319,765 

 7,486,043 

 9,805,808 

 11,736,391 

 270,379 

 2 

 20 

 62 

 82 

 98 

 2 

 103,371 

 407,903 

 511,274 

 568,773 

 – 

$ 12,006,770 

100% $  568,773 

$  461,662 

4% $ 

– 

 2,970,970 

 6,642,576 

 105,000 

 10,180,208 

 430,468 

 318,729 

 1,077,365 

 25 

 55 

 1 

 85 

 3 

 3 

 9 

 21,274 

 194,258 

 6,745 

 222,277 

 79 

 17,753 

 – 

4.46 

5.45 

5.21 

4.85 

 2,211,716 

 6,794,806 

 9,006,522 

 11,060,963 

 191,783 
0.00 
4.74% $  11,252,746 

0.00% $ 
0.72 

2.92 

6.42 

2.18 

0.02 

5.57 

371,288 

 2,236,527 

 6,924,320 

 105,000 

 9,637,135 

 512,476 

 375,000 

 728,135 
0.00 
2.00% $  11,252,746 

 – 

20 

60 

80 

98 

2 

 524 

1.11 

 107,896 

 347,517 

 455,413 

 520,272 

 – 

4.88 

5.11 

5.06 

4.70 

0.00 

100% $  520,272 

4.62%

3% $ 

– 

0.00%

20 

62 

1 

86 

5 

3 

6 

 18,873 

 237,248 

 6,745 

 262,866 

 151 

 20,901 

 – 

100% $  283,918 

0.84 

3.43 

6.42 

2.73 

0.03 

5.57 

0.00 

2.52%

2.10%

Total Liabilities and Equity

$ 12,006,770 

100% $  240,109 

Total Assets/Net Interest Income

$ 12,006,770 

$  328,664 

2.74% $  11,252,746 

$  236,354 

(1)  See page 30 for a discussion of teb and other non-GAAP measures.

Net interest income (teb) of $328.7 million increased 39% ($92.3 million) in the year, driven by the significant improvement in net 
interest margin (teb) after the global financial crisis and 6% growth in average interest earning assets. The net interest margin recovery 
that began in March 2009 continued through the first two quarters of 2010 and then leveled off. The 64 basis point increase in annual 
net interest margin to 2.74% resulted primarily from lower costs on fixed rate term deposits which had increased significantly in 2008 
and 2009 relative to benchmark bond rates as a result of the global demand for increased liquidity. Margin also benefited from increased 
yields on fixed rate loans primarily related to the National Leasing portfolio, growth in average deposits coming entirely from lower 
cost notice and demand deposits, and overall lower liquidity levels, partially offset by lower yields on floating rate loans. 

34

knowing whAt works 
CWB Group 2010 Annual Report

 
 
 
 
 
 
Generally, increases in the prime interest rate positively impact net interest margin because prime-based loans reprice more quickly 
than deposits, which subsequently expand the interest spread earned on the Bank’s assets. The presence of interest rate floors 
negotiated on many lending accounts in 2009 muted the positive impact on net interest margin from recent increases in the prime 
lending interest rate as floating loan rates do not increase until the floor has been passed. Management believes future increases in 
the prime lending interest rate will have a comparatively more positive impact on net interest margin as many of the floors have 
now been passed and/or renegotiated. 

The prime rate averaged 2.46% compared to 2.70% last year. The prime rate as at October 31, 2010 was 3.00%, up from its 
historic low of 2.25% established in April 2009.

Outlook for Net Interest Income

Fiscal 2011 net interest income should increase with the targeted 10% loan growth and expectations for a slightly improved 
net interest margin that is consistent with the full year impact from National Leasing’s higher yielding portfolio, slightly 
lower deposit costs and gradual increases in the prime lending interest rate. The foregoing factors support management’s 
current expectations that net interest margin (teb) will be slightly above the level achieved in fiscal 2010. Growth in net 
interest income due to asset growth and slightly improved margins should more than offset the impact on total revenues (teb) 
resulting from an expected decline in the level of gains on sale of securities compared to 2010.

other incoMe

Highlights of 2010

 · Other income increased 15% ($14.0 million) reflecting the positive impact of National Leasing and growth in credit related 
and net insurance revenues of 35% and 27%, respectively, which more than offset a $12.8 million decrease in gains on sale  
of securities.

 · Other income represented 24% of total revenues (teb), compared to 28% in 2009, reflecting significant growth in net 

interest income due to an improved margin and strong loan growth, as well as a lower level of gains on sale of securities.

Table 4 – oTher income 
($ thousands)

Insurance

Net earned premiums

Commissions and processing fees

Net claims and adjustment expenses

Policy acquisition costs

Net insurance revenues

Credit related

Trust and wealth management services

Retail services

Gains on sale of securities, net

Securitization revenue

Foreign exchange
Other(2)

Total Other Income

2010 

2009 

$

Change from 2009

$ 

111,368 

$ 

104,062 

$ 

 2,347 

 (68,641)

 (23,358)

 21,716 

 31,550 

 17,316 

 9,017 

 12,447 

 4,285 

 2,422 

 6,842 

 2,852 

 (68,996)

 (20,802)

 17,116 

 23,369 

 15,478 

 7,403 

 25,225 

 – 

 2,745 

 276 

$ 

105,595 

$ 

91,612 

$ 

7,306 

 (505)

 355 

 (2,556)

 4,600 

 8,181 

 1,838 

 1,614 

 (12,778)

 4,285 

 (323)

 6,566 

13,983 

%

 7%

 (18)

 (1)

 12 

 27 

 35 

 12 

 22 

 (51)
nm(1)

 (12)

 2,379 

 15%

(1)  not meaningful.
(2)  Includes fair value changes related to derivative financial instruments not accounted for as hedges, lease administration services, gains/losses on land, buildings and equipment disposals, 

and other miscellaneous non-interest revenues.

knowing whAt works 

CWB Group 2010 Annual Report 35

 
Other income of $105.6 million was up 15% ($14.0 million) over 2009 and included $11.1 million related to NL’s securitization 
and lease administration revenue as well as the change in fair value of interest rate swaps. Strong loan growth, including the 
impact of NL, contributed to a 35% ($8.2 million) increase in credit related fees. Net insurance revenues were $4.6 million (27%) 
higher on lower claims expense. Although gains on sales of securities were $12.8 million lower compared to the prior year, the 
level continued to exceed normal historical amounts and reflected market conditions and investment strategies that allowed the 
Bank to capitalize on opportunities to realize gains while maintaining relatively comparable yields on reinvestment in other high 
quality investment grade securities. 

Fees related to trust and wealth management services increased $1.8 million (12%) reflecting strong performance in each of 
CWT, Valiant and Adroit. Transaction related retail service fees increased 22% ($1.6 million) reflecting increased branch activity. 

Other income as a percentage of total revenues (net interest income and other income) declined to 24%, compared to 28% in the 
prior year. This change was mainly attributed to the significant increase in net interest income due to an improved net interest 
margin and loan growth. 

Outlook for Other Income

Growth is expected across almost all categories of other income reflecting double-digit loan growth and the Bank’s continued 
focus on enhancing transactional services and other sources of fee income. While shifts in the interest rate curve and 
market spread fluctuations will likely provide some further opportunities to realize gains on sale of securities, such gains 
are not expected to reach the levels realized in fiscal 2009 and 2010 given the return of more typical credit spreads and 
the expectation for a more stable interest rate environment. Securitization revenue is expected to reduce as the securitized 
portfolios mature and are replaced with on-balance sheet funding sources. The “other” category of other income could also 
be lower as 2010 included several unusual items related to both NL’s operations and a tax recovery. 

CWB’s medium-term objective is to grow non-interest revenues to comprise 30% of total revenues through ongoing 
generation of new business, an enhanced market presence and expanded product offerings. While this objective is supported 
by plans for continued expansion of CWB’s branch network, the ongoing development of insurance, trust services, wealth 
management and other complementary fee-based businesses will be fundamental to the ultimate achievement of this goal. 

The trust companies, including Optimum Mortgage, expect solid growth in 2011 resulting from increased market share and 
ongoing business development in both core western markets and select areas in Ontario. Net insurance revenues should 
benefit from continued policy growth supported by Canadian Direct’s enhanced distribution capabilities, which include 
ongoing development of its Internet channel and an expanded broker network. Management also expects to evaluate 
opportunities to expand sources of other income via acquisition.

36

knowing whAt works 
CWB Group 2010 Annual Report

non-interest expenses anD efficiency

Highlights of 2010

 · The efficiency ratio (teb) of 44.1% represented a 410 basis point improvement compared to 2009 reflecting the recovery 
of net interest margin and strong loan growth which supported a 21% increase in non-interest expenses mainly resulting 
from the National Leasing acquisition and ongoing investments to support future growth.

Table 5 – non-inTereST exPenSeS and eFFiciency raTio 
($ thousands)

2010

2009

$

%

Change from 2009

Salaries and Employee Benefits

Salaries

Employee benefits

Premises
Rent

Depreciation

Other

Equipment and Furniture

Depreciation

Other

General

Marketing and business development

Professional fees and services

Amortization of intangibles

Banking charges

Postage and stationery

Capital and business taxes

Regulatory costs

Travel

General insurance

Community investment

Communications

Other

Total Non-Interest Expenses

Efficiency Ratio (teb)(1)(2)

 $ 

103,273 

 $ 

87,381 

 $ 

 20,699 

 123,972 

 13,564 

 3,697 

 2,208 

 19,469 

 6,335 

 5,644 

 11,979 

 5,220 

 5,122 

 4,068 

 2,907 

 2,458 

 1,979 

 1,916 

 1,636 

 1,280 

 1,158 

 998 

 7,318 

 16,724 

 104,105 

 12,431 

 2,869 

 1,997 

 17,297 

 4,634 

 4,099 

 8,733 

 4,336 

 4,007 

 1,256 

 2,224 

 2,486 

 2,230 

 1,466 

 1,360 

 1,066 

 690 

 1,155 

 5,771 

 36,060 

 28,047 

15,892 

 3,975 

 19,867 

 18% 

 24 

 19 

 1,133 

 828 

 211 

 2,172 

 1,701 

 1,545 

 3,246 

 884 

 1,115 

 2,812 

 683 

 (28)

 (251)

 450 

 276 

 214 

 468 

 (157)

 1,547 

 8,013 

 9 

 29 

 11 

 13 

 37 

 38 

 37 

 20 

 28 

 224 

 31 

 (1)

 (11)

 31 

 20 

 20 

 68 

 (14)

 27 

 29 

 $ 

191,480 

 $ 

158,182 

 $ 

33,298 

 21% 

44.1%

48.2%  

(410)bp(3)

(1)  Non-interest expenses as a percentage of total revenues (net interest income (teb) plus other income). See page 30 for a discussion of non-GAAP measures.
(2)  A decrease in this ratio reflects improved efficiency, while an increase reflects deterioration.
(3)  bp – basis points.

knowing whAt works 

CWB Group 2010 Annual Report 37

 
 
 
 
 
Total non-interest expenses of $191.5 million increased 21% ($33.3 million) with the February 1, 2010 acquisition of National 
Leasing contributing $20.1 million of the increase. Excluding National Leasing, non-interest expenses increased $13.2 million 
(8%). Salaries and benefits increased 19% (8% excluding National Leasing) largely reflecting increased staff complement, annual 
salary increments and lower stock-based compensation charges. Fiscal 2009 included $1.7 million of additional non-cash, stock-
based compensation expense reflecting required accounting treatment for stock options voluntarily forfeited by certain CWB 
management. The number of full-time equivalent employees (FTEs) grew 29% (391 FTEs) from October 31, 2009 with the 
increase reflecting the impact of National Leasing (257 FTEs), staffing requirements for additional bank branches and other 
business expansion. Premises and equipment expenses, including depreciation, increased 21% ($5.4 million) with one-third of the 
growth relating to National Leasing and the remainder due to premises and technology infrastructure investment such as a new 
integrated general ledger and budget system. General non-interest expenses increased 29% (16% excluding National Leasing) 
reflecting costs to manage the ongoing growth and development of CWB’s businesses. The increase in amortization of intangibles 
of $2.8 million relates to the acquisition of NL. 

Growth in total revenues (teb) mainly due to an improved net interest margin and loan growth, including the impact of National 
Leasing, surpassed growth in non-interest expenses, leading to an efficiency ratio (teb) of 44.1%, a 410 basis point improvement 
compared to the prior year. Non-interest expenses as a percentage of average assets of 1.6% compares to 1.4% in 2009.

Outlook for Non-Interest Expenses and Efficiency

Expected growth in total revenues (teb) in 2011 should largely offset the impact of increased non-interest expenses 
necessary for effective execution of CWB’s strategic plan focused on sustainable growth. Expenses related to additional staff 
complement, expanded premises, technology upgrades and process improvements are an integral part of management’s 
commitment to effectively support growth and maximize shareholder value over the long term. Further building on CWB’s 
position as an employer of choice is a priority. In the fourth quarter of 2010, new full-service branches were opened in 
Sherwood Park, Alberta and Surrey, BC. Management expects there will be further development of the branch network in 
2011. Investments in technology, such as those being made for the introduction of a new loan origination system, systems 
infrastructure and business applications will also contribute to the level of non-interest expenses in 2011, but are expected to 
provide significant operating efficiencies in future periods. Announced reductions in capital tax rates, as well as expectations 
for modest inflationary pressures in 2011 will moderate non-interest expenses. Overall, CWB expects to achieve an 
efficiency ratio (teb) of 46% or better in fiscal 2011.

incoMe anD capital taxes
The provision for income taxes (teb) was 26.3% down from 31.8% in the prior year. 2010 tax expense included a $7.5 million 
tax recovery related to the resolution of items pertaining to prior years which reduced the tax provision by 360 basis points. The 
provision before the teb adjustment was 22.4%, compared to 28.2% in the previous year. The federal corporate income tax rate 
was reduced from 19.5% to 19.0%, effective January 1, 2009 and to 18.0% effective January 1, 2010. Effective July 1, 2009, the 
corporate provincial income tax rate in Manitoba decreased 100 basis points to 12%, while the rate in British Columbia decreased 
50 basis points to 10.5% on January 1, 2010. On April 1, 2009, the capital tax rate in BC applicable to CWB decreased to 0.33%, 
down from 0.67%, and was eliminated completely on April 1, 2010.

Future tax assets and liabilities represent the cumulative amount of tax applicable to temporary differences between the carrying 
amount of the assets and liabilities and their values for tax purposes. The future income tax asset and liability relate primarily to the 
general allowance for credit losses and intangible assets, repectively. Future tax assets and liabilities are measured using enacted or 
substantively enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected 
to be recovered or settled. Changes in future income taxes related to a change in tax rates are recognized in income in the period  
of the tax rate change.

Capital losses of $11.1 million (2009 – $11.1 million) are available to apply against future capital gains and have no expiry date. 
The tax benefit of these capital losses has not been recognized.

38

knowing whAt works 
CWB Group 2010 Annual Report

Table 6 – caPiTal TaxeS  
($ thousands)

British Columbia

Alberta

Saskatchewan

Manitoba

Total Capital Taxes

Capital 

Tax Rate

Capital

Allocation

0.14%(1)

n/a

0.7%

3.0%

$ 

28%

65%

5%

1%

Change from 2009

2010

738 

 n/a 

 404 

 407 

$ 

2009

1,149 

 n/a 

 375 

 408 

$

$ 

(411)

– 

 29 

 (1)

$ 

1,549 

$ 

1,932 

$ 

(383)

%

 (36)%

–

 8 

 (0)

 (20)%

(1)  The BC capital tax rate decreased from 0.33% to nil effective April 1, 2010. The above table reflects the blended rate for 2010.

Capital taxes for 2010 totaled $1.5 million, representing a 20% decline from 2009. Lower capital taxes reflect the elimination of 
capital tax on financial institutions in BC, partially offset by increased capital associated with the retention of earnings.

Outlook

Based on current expectations, CWB’s budgeted income tax rate (teb) for fiscal 2011 is 28.5%, or 24.5% before the teb  
adjustment, reflecting announced reductions in the federal (150 basis points) and BC (50 basis points) corporate income tax 
rates effective January 1, 2011. Provincially levied capital taxes will decline with the elimination noted above, partially offset 
by the ongoing retention of earnings and the impact of new capital issues, if these are material.

coMprehensive incoMe
Comprehensive income is comprised of net income and other comprehensive income (OCI) all net of income taxes. CWB’s OCI includes 
unrealized gains and losses on available-for-sale cash and securities, and fair value changes for derivative instruments designated as cash flow hedges.

Comprehensive income totaled $167.4 million for the year, compared to $130.6 million last year. As previously noted, net income was 
up 54% ($57.3 million) compared to one year ago. Lower OCI in 2010 reflects a much smaller increase in the fair value of available-for-
sale cash and securities compared to 2009 and a lower volume of gains reclassified to other income on the sale of securities. 

Table 7 – comPrehenSive income 
($ thousands)

Net Income

Other Comprehensive Income
Available-for-sale securities

Gains from change in fair value, net of tax

Reclassification to other income, net of tax

Derivatives designated as cash flow hedges

Gains from change in fair value, net of tax

Reclassification to net interest income, net of tax

Reclassification to other liabilities for derivatives terminated prior to maturity, net of tax

Total Comprehensive Income

2010
163,621  $ 

$ 

2009

106,285 

 14,285 

 (8,868)

 5,417 

 17 

 (1,613)

 – 

 (1,596)

 3,821 
167,442  $ 

$ 

 47,214 

 (17,556)

 29,658 

 9,453 

 (9,379)

 (5,410)

 (5,336)

 24,322 

130,607 

knowing whAt works 

CWB Group 2010 Annual Report 39

 
 
 
 
 
 
 
cash anD securities
Cash, securities and securities purchased under resale agreements totaled $1,876 million at October 31, 2010, compared to $2,189 
million one year ago. The unrealized gain recorded on the balance sheet at October 31, 2010 was $32.1 million, compared to $24.8 
million last year. The change in unrealized gains is primarily attributed to a market value improvement in the preferred share portfolio; 
unrealized gains in this portfolio totaled $18.3 million, compared to $5.8 million a year earlier. The cash and securities portfolio is 
mainly comprised of high quality debt instruments and a much smaller component of preferred and common equities, primarily those 
of the major Canadian banks, which are not held for trading purposes and, where applicable, are typically held until maturity. While 
the combined value of investments in preferred and common equities is relatively small in relation to total liquid assets, it does increase 
the potential for comparatively larger fluctuations in OCI. Fluctuations in fair value of the securities portfolios are generally attributed 
to changes in interest rates, market credit spreads and shifts in the interest rate curve. During 2010, the Bank increased the amount 
invested in common shares of Canadian large market capitalization firms. This portfolio remains relatively small and is managed with  
a mandate to achieve reasonable long-term capital appreciation with a preference toward dividend income. 

The Bank was able to capitalize on opportunities to realize gains on sale of securities in the past two years resulting from a combination 
of investment strategies and market conditions. Realized gains on sale of securities in 2010 were $12.4 million, a $12.8 million decrease 
compared to the prior year but well above the five-year average of $8.6 million. The level of gains on sale of securities is expected to decrease 
in future periods. The Bank has no direct exposure to any troubled asset backed commercial paper, collateralized debt obligations, credit 
default swaps, U.S. subprime lending or monoline insurers. CWB also has no direct credit exposure to sovereign debt outside of Canada.

See Table 27 – Valuation of Financial Instruments on page 64 of this MD&A for additional information.

Cash and securities are managed in conjunction with CWB’s overall liquidity and additional information is included in the 
Liquidity Management discussion beginning on page 48 of this MD&A.

loans

Highlights of 2010

 · Returned to double-digit loan growth, an achievement realized in 20 of the past 21 years (the exception being 2009 when 

loan growth was 7%).

 · Total loan growth of 14%, led by 37% growth in equipment financing (including National Leasing), 20% growth in 

commercial mortgages and 24% growth in personal loans and mortgages (including Optimum Mortgage).

 · A 13% decline in real estate project loans reflecting both expected loan repayments due to this portfolio’s relatively short 
duration and a continued reduction in lending opportunities reflective of a moderated economic environment and reduced 
residential sales activity.

Table 8 – ouTSTanding loanS by PorTFolio 
($ millions)

Commercial mortgages

General commercial loans

Real estate project loans

Personal loans and mortgages

Equipment financing

Corporate loans

Oil and gas production loans

Total Outstanding Loans

Change from 2009

2010 
2,458  $ 
 2,197 

 1,576 

 1,794 

 1,624 

 660 

 266 
10,575  $ 

$ 

$ 

2009 

2,051  $ 

 1,992 

 1,803 

 1,451 

 1,186 

 672 

 157 

$

407 

 205 

 (227)

 343 

 438 

 (12)

 109 

9,312  $ 

1,263 

%

 20%

 10 

 (13)

 24 

 37 

 (2)

 69 

 14% 

40

knowing whAt works 
CWB Group 2010 Annual Report

 
Total loans, excluding the allowance for credit losses, increased 14% ($1,263 million) to reach $10,575 million at year end. 
Measured by loan type as shown in Table 8, National Leasing’s on-balance sheet portfolio at year end of $482 million represented 
the strongest source of loan growth in 2010, in both dollar and percentage terms, and is represented in equipment financing. The 
equipment financing portfolio excluding National Leasing was down $36 million from the prior year reflecting the combined 
impact of this portfolio’s relatively short duration and continued economic uncertainty. Commercial mortgages grew 20% ($407 
million) over 2009. Personal loans and mortgages, which include the Bank’s alternative residential mortgage business, Optimum 
Mortgage (Optimum), showed very strong results with 24% ($343 million) growth. General commercial loans grew 10% ($205 
million) over 2009 and include categories based on industry sector (see Table 12 on page 46) such as manufacturing, finance and 
insurance, wholesale and retail trade, and others. Corporate loans represent a diversified portfolio that is centrally sourced and 
administered through a designated lending group located in Edmonton. These loans include participation in select syndications 
structured and led primarily by the major Canadian banks, but exclude participation in various other syndicated facilities sourced 
through relationships developed at CWB branches. Syndicated facilities that are sourced in branches are primarily real estate 
project loans and oil and gas production loans and are included under the appropriate classifications in Table 8. The only 
significant year-over-year decline by loan type was in real estate project loans reflecting both significant loan repayments due to 
this portfolio’s relatively short duration and reduced new lending opportunities in this area. Oil and gas production loans, although 
still a small percentage of the portfolio, increased significantly. 

Loans in Optimum, the Bank’s alternative mortgage business, increased 42% over October 31, 2009 to reach $796 million. 
Residential sales activity was much stronger in the first half of calender 2010 prompted by changes to residential mortgage 
regulations and the implementation of Harmonized Sales Tax in Ontario and BC. During the year, Optimum continued to increase 
the proportion of the portfolio represented by higher ratio mortgages insured by either the Canada Mortgage and Housing 
Corporation (CMHC) or Genworth Financial Canada. Management expects insured mortgages will become a larger component 
of this portfolio going forward. Optimum continued to underwrite residential mortgages in certain targeted regions of Ontario 
in an effort to further grow and diversify the portfolio. The uninsured mortgages carry a weighted average loan-to-value ratio 
at origination of approximately 70%. The vast majority of all Optimum mortgages carry a fixed interest rate with the principal 
amortized over 25 years or less. Management remains committed to further developing the alternative mortgage business as it 
continues to produce strong returns while maintaining an acceptable risk profile. Optimum’s portfolio of insured mortgages is also 
expected to provide a source of future growth.

The mix of the portfolio shifted slightly during the year (see Figure 1 below) as growth in equipment financing related to NL’s 
portfolio offset the decrease in real estate project loans. Based on the location of security, Alberta and BC represented 48% and 
33% of total loans at year end, respectively. The geographic distribution of loans (see Figure 3 on page 45) shifted slightly from 
Alberta and BC to “other” provinces reflecting the broader geographic footprint of NL’s portfolio. 

Figure 1 – ouTSTanding loanS by PorTFolio 
(October 31, 2009 in brackets)

Personal Loans 
& Mortgages 
17%(16%)

General 
Commercial 
21%(21%)

Corporate 
Loans 
6% (7%)

Oil & Gas 
Production
3% (2%)

Equipment 
Financing 
15%(13%)

Commercial 
Mortgages 
23%(22%)

Real Estate 
Project Loans
15%(19%)

knowing whAt works 

CWB Group 2010 Annual Report 41

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Outlook for Loans

The Bank expects to maintain double-digit loan growth and has set its fiscal 2011 minimum loan growth target at 10%. This 
reflects the belief that CWB will continue to gain market share due to a combination of its expanded market presence, the 
implementation of enhanced loan origination and brand awareness strategies, and fewer active foreign-based competitors in 
some lending areas. Canada’s domestic economy continues to demonstrate moderate growth led by strength in commodities 
which should positively impact growth in the four western provinces. Management believes Western Canada will be 
poised for comparatively faster economic growth than the rest of Canada. In Alberta, the forecast for 2011 is supported by 
returning strength in oil and gas production. The ongoing development of the Canadian oilsands is particularly important 
as it continues to deliver higher production levels and results in significant capital investment in the province. For BC, near-
term growth expectations will be mainly driven by public infrastructure spending. The resource sector in BC is showing 
modest improvement and this positive momentum is expected to continue. Growth in Saskatchewan will be supported by the 
recovery in potash production, the potential for year-over-year improvement in agriculture output and the region’s growing 
energy sector. Manitoba’s economy is diverse with positive economic growth contributions mainly expected from agriculture 
production, mining, and oil and gas. Materially higher prices for natural gas are unlikely in the foreseeable future and will 
continue to adversely affect exploration and production companies that rely on this area, as well as related drilling activity 
and supporting service companies. Improving employment, real income growth, the current low interest rate environment 
and continued migration toward Western Canada will positively contribute to housing affordability and help maintain an 
adequate balance between supply and demand for residential real estate. Paybacks on existing real estate project loans will 
likely moderate the overall level of loan growth and this circumstance is expected to continue until there is increased certainty 
regarding the strength of economic recovery. While strong competition from domestic banks and other financial services firms 
is expected to persist, the current overall outlook for new loans is encouraging.

creDit Quality

Highlights of 2010

 · Credit quality and risk performance remained satisfactory and within expectations given post-recessionary impacts. 

 · The provision for credit losses was $20.4 million and represented 21 basis points of average loans, one basis point above the upper 

end of the fiscal 2010 target range reflecting the acquisition of NL.

 · The dollar level of gross impaired loans increased slightly, but decreased when measured as a percentage of the total portfolio; gross 
impaired loans represented 135 basis points of total loans at October 31, 2010, compared to 149 basis points at the end of fiscal 2009.

Impaired Loans

As shown in Table 9, gross impaired loans totaled $143.2 million and represented 1.35% of outstanding loans, compared to 
1.49% of total loans last year. While there are positive signs, the current credit cycle continues to run its course and management 
expects the dollar level of gross impaired loans will fluctuate until economic conditions stabilize further. Fluctuations in the level of 
impaired loans are expected as loans become impaired and are subsequently resolved. The dollar level of gross impaired loans does 
not directly reflect the dollar value of expected write-offs given the tangible security held against the Bank’s lending positions. The 
global economic downturn impacted virtually all industries represented in the Bank’s loan portfolio with the largest impact being 
on the construction and real estate industry sectors, as well as the heavy equipment financing sector. 

42

knowing whAt works 
CWB Group 2010 Annual Report

Table 9 – change in groSS imPaired loanS 
($ thousands)

Change from 2009

Gross impaired loans, beginning of period

New formations

Reductions – impaired accounts paid down

or returned to performing status

Write-offs

Total, end of period(3)

Balance of the ten largest impaired accounts

Total number of accounts classified as impaired(4)

Total number of accounts classified as impaired 

under $1 million

Gross impaired loans as a percentage of total loans(1)

2010 

$ 

137,944 

 165,833 

2009 

2008 

$ 

91,636 

$ 

21,104 

$ 

 158,129 

 99,078 

$ 

$ 

$ 

$ 

 (135,971)

 (24,599)

143,207 

79,721 

 189 

 163 

 1.35% 

 (97,979)

 (13,842)

 (25,968)

 (2,578)

137,944 

$ 

91,636 

$ 

76,101 

$ 

56,797 

$ 

 224 

 199 

1.49%

 161 

 142 

1.05%

$

46,308 

 7,704 

 (37,992)

 (10,757)

5,263 

3,620 

 (35)

 (36)

 – 

%

 51 

 5 

 39 

 78 

 4 

 5 

 (16)

 (18)

 (14)bp(2)

(1)  Total loans do not include an allocation for credit losses or deferred revenue and premiums.
(2)  bp – basis point.
(3)  Gross impaired loans includes foreclosed assets held for sale with a carrying value of $867 (2009 – nil).
(4)  Total number of accounts excludes National Leasing accounts.

Although the level of gross impaired loans increased compared to prior years, the ongoing resolution of impaired accounts with 
relatively low loss experience demonstrates the benefits of CWB’s secured lending practices, as well as the ongoing success of loan 
realization efforts and work out programs. The current estimates of expected write-offs for existing loans classified as impaired are 
reflected in the specific provisions for credit losses. The Bank establishes its current estimates of expected write-offs through detailed 
analyses of both the overall quality and ultimate marketability of the security held against impaired accounts. The ten largest accounts 
classified as impaired measured by dollars outstanding represented approximately 56% of the total gross impaired loans at year end, 
compared to 55% a year earlier. While new formations of impaired loans exceeded reductions in the year by $29.9 million, there was a 
net reduction of $14.6 million through the latter half of the 2010 fiscal year.

The 2010 provision for credit losses of $20.4 million increased $6.9 million over the previous year and represented 21 basis points of 
average loans, compared to 15 basis points in 2009. The increase in the provision measured against average loans was mainly attributed 
to the acquisition of NL. Compared to the Bank’s traditional lending portfolio, the nature of NL’s business leads to a higher provision 
for credit losses that is more than offset by a comparatively higher portfolio yield. At October 31, 2010, gross impaired loans exceeded 
the total allowance for credit losses by $64.6 million, representing 62 basis points (2009 – 68 basis points) of net loans outstanding (see 
Figure 2). In the five years prior to fiscal 2008, a relatively consistent dollar provision for credit losses together with an exceptionally 
low level of impaired loans had resulted in the total allowance for credit losses exceeding gross impaired loans, which is also reflected 
in Figure 2. The general allowance represented 57 basis points of risk-weighted assets at year end (2009 – 65 basis points). Continued 
fluctuations are expected as the economic cycle runs its course and specific weaknesses in the portfolio become evident. The allowance 
for credit losses as a percentage of gross impaired loans (coverage ratio) remained unchanged from 2009 at 55%. 

Figure 2 – neT imPaired loanS aS a PercenTage oF neT loanS ouTSTanding

(0.57%)

(0.75%)

(0.68%)

(0.36%)

(0.36%)

0.62%

0.68%

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

0.19%

0.13%

0.25%

knowing whAt works 

CWB Group 2010 Annual Report 43

 
The overall loan portfolio is reviewed regularly with credit decisions undertaken on a case-by-case basis to provide early identification 
of possible adverse trends. Loans that have become impaired are monitored closely with regular quarterly, or more frequent, 
reviews of each loan and its realization plan.

Outlook for Impaired Loans

Overall credit quality is expected to remain satisfactory and actual losses should be within CWB’s range of acceptable levels. 
The level of gross impaired loans will continue to fluctuate up and down from current levels until realization objectives 
are attained and the credit cycle runs its course. Gross impaired loans will return to more normal levels over time as the 
economic recovery is confirmed. Overall lending exposures will continue to be closely monitored and management remains 
confident in the strength, diversity and the underwriting structure of the loan portfolio.

Allowance for Credit Losses

Table 10 shows the year-over-year change in the allocation of the allowance for credit losses to specific provisions by category of 
impaired loans and to the general allowance for credit risk. 

Table 10 – allowance For crediT loSSeS 
($ thousands)

Specific Allowance

Commercial

Real estate

Equipment financing

Consumer and personal

General Allowance

Total

(1)  Recoveries in 2010 totaled $600 (2009 – $263).

2010

Opening

Balance

Provision

Write-Offs,

for Credit

Acquisition of 

net of

Losses

Subsidiary

Recoveries(1)

$ 

1,292  $ 

10,652  $ 

 5,611 

 6,196 

 1,207 

 14,306 

 61,153 

 3,232 

 10,309 

 1,942 

 26,135 

 (5,722)

–  $ 

 – 

 2,596 

 – 

 2,596 

 4,172 

$ 

(9,289)

 (3,963)

 (8,886)

 (1,861)

 (23,999)

 – 

$ 

75,459  $ 

20,413  $ 

6,768  $ 

(23,999)

$ 

2010

Ending

Balance

2,655 

 4,880 

 10,215 

 1,288 

 19,038 

 59,603 

78,641

The allowance for credit losses is maintained to absorb both identified and unidentified losses in the loan portfolio and, at 
October 31, 2010, consisted of $19.0 million in specific allowances and $59.6 million in the general allowance for credit losses. 
Specific allowances include the accumulated allowances for losses required on identified impaired accounts to reduce the carrying 
value of those loans to their estimated realizable amount. The general allowance for credit risk includes allowances for losses 
inherent in the portfolio that are not presently identifiable on an account-by-account basis. The general allowance represented 56 
basis points of gross outstanding loans (2009 – 66 basis points) and 57 basis points of risk-weighted assets (2009 – 65 basis points). 
An assessment of the adequacy of the general allowance is conducted quarterly and measured against the three-, five- and 10-year 
loan loss averages. In addition, a method of applying a progressive (increasing with higher risk) loss ratio range against groups of 
loans of a common risk rating is utilized to test the adequacy of the general allowance. Over the previous four years, the general 
allowance increased reflecting portfolio growth and a strong economy. In the current year, challenging economic conditions 
contributed to a decrease in the general allowance as impaired accounts were identified and a portion of the allowance was allocated 
to specific credits. 

Policies and methodology governing the management of the general allowance are in place. The loan portfolio is delineated 
through the assignment of internal risk ratings to each borrower. The rating is based on assessments of key evaluation factors for 
the nature of the exposure applied on a consistent basis across the portfolio. The rating system has 12 levels of risk and ratings are 
updated at least annually for all loans, with the exception of consumer loans and single-unit residential mortgages. Development 
of additional methodology to support the testing of the adequacy of the general allowance continues. At October 31, 2010, the 
general allowance for credit losses met all of management’s tests of adequacy.

44

knowing whAt works 
CWB Group 2010 Annual Report

 
Outlook for Allowance for Credit Losses

Specific allowances will continue to be determined on an account-by-account basis and reviewed at least quarterly. The general 
allowance is expected to fluctuate to account for portfolio growth, lower levels of specific allowances in strong economic times 
and higher levels of specific allowances in weaker economic times, such as the current period. Based on management’s current 
outlook for credit performance, actual historical loss experience and results from stress testing of the portfolio, the existing level 
of the general allowance is deemed sufficient to mitigate losses inherent in the portfolio that are not presently identifiable.

Provision for Credit Losses

The provision for credit losses represented 21 basis points of average loans in 2010 (see Table 11), an increase from the three-
year average of 17 basis points and unchanged from the five-year average of 21 basis points. The increase in the provision as a 
percentage of average loans in 2010 reflects the characteristics of NL’s portfolio. The net new specific provision represented 27 
basis points of average loans in 2010. These results compare to the three-, five-and ten-year trends when the net new specific 
provision for credit losses averaged 15, 9 and 13 basis points of average loans, respectively. During 2010, $5.7 million was drawn 
from the general allowance for credit losses and applied to net new specific provisions reflecting the Bank’s current position in the 
latter stages of the credit cycle. The Bank has a long history of strong credit quality and low loan losses, both of which compare 
very favourably to the Canadian banking industry. External factors that may impact Western Canada and the sectors in which the 
Bank’s customers operate are continually analyzed.

Table 11 – ProviSion For crediT loSSeS 
($ thousands)

Provision for credit losses(1)

Net new specific provisions (net of recoveries)(2)

General allowance

Coverage ratio(3)

2010

 0.21% 

 0.27 

2009

 0.15% 

 0.14 

2008

 0.15% 

 0.09 

2007

 0.16%

 0.04 

$ 

59,603 

$ 

61,153 

$ 

60,527 

$ 

55,608 

$ 

 55%

 55% 

 82%

 299%

2006

 0.20%

 (0.03)

48,037 

 514%

(1)  As a percentage of average loans.
(2)  Portion of the year’s provision for credit losses allocated to specific provisions as a percentage of average loans.
(3)  Allowance for credit losses as a percentage of gross impaired loans.

Outlook for the Provision for Credit Losses

The provision for credit losses in 2011 is expected to be 20 to 25 basis points of average loans, consistent with results in 
2010. The expected provision reflects the Bank’s current assessment based on reasonable assumptions about the economic 
outlook, expected 10% loan growth, the overall quality of the portfolio and its underlying security, as well as the adequacy of 
the general allowance for credit losses. This assessment is ongoing and the Bank’s updated expectations are communicated no 
less than quarterly.

Diversification of Portfolio

Total Advances Based on Location of Security

Figure 3 – geograPhical diSTribuTion oF loanS(1) 
(October 31, 2009 in brackets)

British
Columbia
33% (35%)

Alberta
48% (50%)

Other
10% (7%)

Manitoba
3% (3%)

Saskatchewan
6% (5%)

(1) Includes letters of credit.

knowing whAt works 

CWB Group 2010 Annual Report 45

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table illustrates the diversification in lending operations by standard industry sectors.

Table 12 – ToTal advanceS baSed on induSTry SecTor(1) 
(% at October 31)

Real estate operations

Construction

Consumer loans and residential mortgages(2)

Health and social services

Transportation and storage

Hotel/motel

Finance and insurance

Oil and gas (production)

Manufacturing

Retail trade

Oil and gas (service)

Wholesale trade

Other services

Logging/forestry

All other

Total

2010

 22%

 20 

 16 

2009

22%

22

14

 6 

 5 

 5 

 4 

 3 

 3 

 3 

 2 

 2 

 1 

 1 

 7 

4

6

4

4

3

3

3

3

1

3

2

6

 100%

100%

(1)  2010 percentages are based on the North American Industry Classification System (NAICS) and 2009 percentages are based on the Standard Industrial Classification (SIC) codes.
(2)  Residential mortgages in this table include only single-family properties.

The loan portfolio is focused on areas of demonstrated lending expertise, while concentrations measured by geographic area 
and industry sector are managed within specified tolerance levels. The portfolio is well diversified with a mix of commercial and 
personal business. Heavy equipment financing is primarily sourced within branches or through stand-alone equipment financing 
centres, while small- and mid-sized leases are offered across Canada through NL. Oil and gas production lending is conducted by 
specialists located in Calgary. Real estate specialists are established in the major centres of Edmonton, Calgary and Vancouver. 
The alternative residential mortgage business, Optimum, maintains centralized administration based in Edmonton.

Outlook for Diversification of Portfolio

Portfolio diversification by geography is expected to remain relatively consistent with October 31, 2010. Interim construction 
accounts (i.e. real estate project loans) are expected to reduce as a proportion of total loans in 2011 reflecting a combination 
of loan repayments due to this portfolio’s relatively short duration and moderated lending opportunities compared to other 
lending areas. There is increased optimism about lending opportunities in heavy equipment financing moving forward, 
particularly as economic factors improve further. An enhanced emphasis on generating residential mortgages, mainly through 
Optimum Mortgage, should result in a further increase in the proportion of consumer loans and residential mortgages in 
fiscal 2011. NL maintains lending operations across Canada with the largest concentration by province in Ontario. A strong 
outlook for this business is expected to provide further diversification by both industry and geography. The Bank also expects 
its oil and gas production loans could increase as a percentage of the portfolio in 2011.

Deposits

Highlights of 2010

 · Personal deposits, which include the Bank’s lowest cost source of funding, increased 14%.

 · Business and government deposits increased 9%. 

 · Branch and trust generated demand and notice deposits increased 8%.

 · Branch and trust generated deposits were 61% of total deposits, down from 64% a year earlier reflecting growth in fixed 

rate term deposits raised through the deposit broker network primarily to meet funding requirements for NL.

46

knowing whAt works 
CWB Group 2010 Annual Report

 
Table 13 – dePoSiTS 
($ thousands)

Personal

Business and government

Deposit-taking institutions

Deposit from CWB Capital Trust(1)

Total Deposits

% of Total

Personal

Business and government

Deposit-taking institutions

Deposit from CWB Capital Trust(1)

Total Deposits

% of Total

Demand

Notice

Term

2010

Total

$ 

23,308 

$ 

1,840,026 

$ 

5,462,231 

$ 

7,325,565 

 507,300 

 1,159,573 

 1,713,329 

 3,380,202 

 – 

 – 

 – 

 – 

 2,000 

 105,000 

 2,000 

 105,000 

$ 

530,608 

$ 

2,999,599 

$ 

7,282,560 

$  10,812,767 

5%

28%

67%

100%  

Demand

Notice

Term

2009

Total

$ 

20,028 

$ 

1,660,715 

$ 

4,717,146 

$ 

6,397,889 

 339,148 

 1,117,886 

 1,655,315 

 3,112,349 

 – 

 – 

 – 

 – 

 2,000 

 105,000 

 2,000 

 105,000 

% of

Total

 68% 

 31 

 – 

 1 

 100%

% of

Total

 67 

 32 

 – 

 1 

$ 

359,176 

$ 

2,778,601 

$ 

6,479,461 

$ 

9,617,238 

 100%

4%

29%

67%

100%  

(1)  The senior deposit note of $105 million issued to Canadian Western Bank Capital Trust (CWB Capital Trust) is reflected as a deposit payable on a fixed date. This senior deposit note bears 
interest at an annual rate of 6.199% until December 31, 2016 and, thereafter, at the CDOR 180-day Bankers’ Acceptance Rate plus 2.55%. This note is redeemable at the Bank’s option, in 
whole or in part, on and after December 31, 2011, or earlier in certain specified circumstances, both subject to the approval of OSFI. Each one thousand dollars of WesTS note principal is 
convertible at any time into 40 non-cumulative redeemable CWB First Preferred Shares Series 1 of the Bank at the option of CWB Capital Trust. CWB Capital Trust will exercise this conversion 
right in circumstances in which holders of WesTS exercise their holder exchange rights. See  Note 15 to the consolidated financial statements for more information on WesTS and CWB 
Capital Trust.

Total deposits at year end of $10,813 million increased 12% ($1,196 million) over 2009 reflecting 14% ($928 million) growth  
in personal deposits and 9% ($268 million) growth in business and government deposits. Reflecting the Bank’s commercial focus, 
a considerable portion of branch deposits are generated from corporate clients that tend to hold larger balances compared to 
personal retail clients (See the Liquidity Management section on page 48 of this MD&A). 

Table 14 – dePoSiTS by Source 
(as a percentage of total deposits at October 31)

Branches

Deposit brokers

Corporate wholesale

Deposit from CWB Capital Trust

Total

2010

 61%

 38 

 – 

 1 

 100%

2009

 64%

 34 

 1 

 1 

 100%

2008

 63%

 34 

 2 

 1 

 100%

2007

 64%

 33 

 2 

 1 

 100%

2006

 66%

 30 

 2 

 2 

 100%

Deposits are primarily generated from the branch network (including CWT) and a deposit broker network. Increasing the level  
of retail deposits is an ongoing focus as success in this area provides the most reliable and stable source of funding. CWB’s high-
interest Summit Savings Account® continues to be well received, with the total dollar value of deposits from this source growing 
$79 million in the year to reach $650 million. An Internet-based division of the Bank named Canadian Direct Financial® offers 
deposit and registered savings products primarily to customers who do not have convenient access to CWB’s branch network. 
Canadian Direct Financial® has shown good results to date and management is optimistic about its potential to provide a more 
valued source of funding in the future. CWT raises deposits through notice accounts (comprised primarily of cash balances held 
 in self-directed registered accounts), corporate trust deposits and the Bank’s branch network, in addition to deposits generated 
through the deposit broker network. Insured deposits raised through deposit brokers also remain a valued funding source. 
Although these funds are subject to commissions, this cost is countered by a reduced dependence on a more extensive branch 
network and the benefit of generating insured fixed term retail deposits over a wide geographic base. Corporate wholesale 
deposits represent larger deposits raised through CWB’s corporate office rather than the branch network. Growth in total branch 
and trust-raised deposits was 8% this year. The demand and notice component within branch-raised deposits increased 12% to 
comprise 33% of total deposits at year end, unchanged from the previous year. At October 31, 2010, branch and trust generated 
deposits comprised 61% of total deposits, compared to 64% in the previous year with the decrease reflecting fixed rate term 
deposits raised through the deposit broker network largely due to the funding requirements of NL, partially offset by the above-

knowing whAt works 

CWB Group 2010 Annual Report 47

 
 
 
noted growth in branch-raised deposits. Growth in demand and notice deposits reflects ongoing execution of strategies to further 
enhance and diversify the Bank’s core funding sources as well as CWT’s success in generating deposits through its fiduciary  
trust business.

Outlook for Deposits

A strategic focus on increasing branch-raised deposits (including CWT) will continue in 2011, with emphasis on the demand and 
notice component, which is often lower cost and provides associated transactional fee income. CWB’s expanded market presence 
also supports objectives to generate branch-raised deposits. Further diversifying the deposit base via new and/or enhanced 
product offerings and through Canadian Direct Financial® are ongoing initiatives. Valiant Trust Company has been approved as 
a federal deposit-taking institution and management plans to further develop strategies to utilize this additional channel to raise 
insured deposits. The Bank’s deposit broker network remains a valued source for raising insured fixed term retail deposits and 
has proven to be an extremely effective and efficient way to access funding and liquidity over a wide geographic base. The deposit 
broker network is also a very effective channel to raise deposits to meet the fixed term funding requirements of NL.

other assets anD other liabilities
At October 31, 2010 other assets totaled $329 million (2009 – $211 million). The increase from 2009 primarily reflects goodwill 
and intangibles related to the acquisition of NL. The increase also included a $30 million amount receivable related to redemptions 
of securities that were not settled until the first business day in November. Insurance related other assets were $60 million 
(2009 – $56 million) and consisted primarily of instalment premiums receivable as well as the reinsurer’s share of unpaid claims. 
Other assets at October 31, 2010 included goodwill and intangible assets of $38 million and $43 million, respectively.

Other liabilities totaled $426 million at October 31, 2010 (2009 – $657 million) and included nil (2009 – $300 million) securities 
purchased under reverse resale agreements. Reverse resale agreements are periodically used for short-term cash management 
purposes. Insurance related other liabilities were $149 million (2009 – $146 million) and consisted primarily of provisions for 
unpaid claims and adjustment expenses and unearned premiums. Other liabilities at October 31, 2010 also include a $31 million 
provision for contingent consideration and $53 million of other liabilities related to the NL acquisition. 

liQuiDity ManageMent

Highlights of 2010

 · Maintained a strong liquidity position and conservative investment profile.

 · Enhanced liquidity monitoring capabilities and increased stability in Canadian capital markets allowed for a reduction in 

liquid assets to more normal levels.

 · In November 2010, subsequent to year end, received a credit rating from DBRS Limited on senior debt/deposits (A low) 

and subordinated debentures (BBB high); both ratings were issued indicating a stable trend.

A schedule outlining the consolidated securities portfolio at October 31, 2010 is provided in Note 4 to the consolidated financial 
statements. A conservative investment profile is maintained by ensuring:

 · all investments are high quality and include government debt securities, short-term money market instruments, preferred shares 

and other marketable securities;

 · specific investment criteria and procedures are in place to manage the securities portfolio;

 · regular review, monitoring and approval of investment policies by management’s Asset Liability Committee (ALCO); and,

 · quarterly reporting to the Board of Directors on the composition of the securities portfolio supported by an annual review and 

approval by the Board of Directors.

The Bank has no direct exposure to any troubled non-bank sponsored asset-backed commercial paper, collateralized debt 
obligations, credit default swaps, U.S. subprime mortgages or monoline insurers. CWB also has no direct credit exposure to 
sovereign debt outside of Canada. 

48

knowing whAt works 
CWB Group 2010 Annual Report

The Bank’s liquidity management is a comprehensive process that includes, but is not limited to:

 · monitoring of liquidity reserve levels;

 · operating micro and macro scenario stress testing;

 · maintenance of a short duration liquidity portfolio;

 · monitoring the credit profile of the liquidity portfolio;

 · monitoring deposit behaviour; and

 · ongoing market surveillance.

Table 15 – liquid aSSeTS  
($ thousands)

Cash

Deposits with regulated financial institutions

Cheques and other items in transit

Total Cash Resources

Securities purchased under resale agreements

Government of Canada treasury bills

Government of Canada, provincial and municipal bonds, term to maturity 1 year or less

Government of Canada, provincial and municipal bonds, term to maturity more than 1 year

Preferred shares

Other marketable securities

$ 

2010

4,244 

 173,719 

 9,981 

187,944 

 177,954 

 434,383 

 128,799 

 89,990 

 511,228 

 345,787 

Total Securities Purchased or Sold Under Resale Agreements and Marketable Securities

1,688,141

2009

$ 

4,069 

$ 

 280,358 

 12,677 

297,104 

 (300,242)

 156,677 

 130,510 

 820,413 

 434,361 

 349,448 

1,591,167

Change

from

2009

175 

 (106,639)

 (2,696)

(109,160)

 478,196 

 277,706 

 (1,711)

 (730,423)

 76,867 

 (3,661)

96,974

(12,186)

1,065,819 

Total Liquid Assets

Total Assets

Liquid Assets as a Percentage of Total Assets

Total Deposit Liabilities

Liquid Assets as a Percentage of Total Deposit Liabilities

$ 

1,876,085 

$ 

1,888,271 

$  12,701,691 

$  11,635,872 

$ 

$ 

 15%

 16%

 (1)%

$  10,812,767 

$ 

9,617,238 

$ 

1,195,529 

 17%

 20%

 (3)%

As shown in Table 15, liquid assets comprised of cash, interbank deposits, securities purchased under resale agreements and 
marketable securities totaled $1,876 million at October 31, 2010, a decrease of $13 million compared to a year earlier. The Bank 
continues to carry more liquidity than it would in a robust economic environment with more normal market conditions. Liquid 
assets represented 15% (2009 –16%) of total assets and 17% (2009 – 20%) of total deposit liabilities at year end.

knowing whAt works 

CWB Group 2010 Annual Report 49

 
 
 
 
 
 
 
Over the year, the Bank shifted a significant portion of government securities with maturities greater than one year into shorter 
dated treasury bills and short dated securities purchased under resale agreements (repo) to manage interest rate and market value 
risk. Highlights of the composition of liquid assets at October 31, 2010 are as follows:

 · maturities within one year increased to 49% (2009 – 9%) of liquid assets, or $921 million (2009 – $162 million);

 · Government of Canada, provincial and municipal debt securities decreased to 35% (2009 – 59%) of liquid assets;

 · deposits with regulated financial institutions, including Bankers’ Acceptances, decreased to 9% (2009 – 15%) of liquid assets;

 · preferred shares increased to 27% of liquid assets (2009 – 23%); and

 · other marketable securities remained constant at 18% of liquid assets.

Securities purchased under resale agreements totaled $178 million at October 31, 2010. This compares to October 31, 2009 
when securities sold under reverse resale agreements totaled $300 million. These agreements are primarily used for cash flow 
management purposes.

Securities purchased under resale agreements are included in liquid assets. These represent short-term loans to securities dealers 
that require subsequent repurchase of the securities given as collateral, typically within a few days. CWB may also enter into 
reverse resale agreements which are included in other liabilities. These are short-term advances from securities dealers, typically no 
more than a few days in duration and require the Bank to repurchase the securities, which are comprised of government securities 
or other high quality liquid securities. Short-term uncommitted and committed facilities have been arranged with a number of 
financial institutions. The government insured/guaranteed mortgage portfolios held by the Bank also represent a potential source 
of liquidity. 

A significant portion of branch-generated deposits comes from corporate clients that tend to hold larger balances that are subject 
to more volatility compared to deposits generated from personal retail clients.

The primary source of new funding is the issuance of deposit instruments. A summary of outstanding deposits by contractual 
maturity date is presented in Tables 16 and 17.

Table 16 – dePoSiT maTuriTieS wiThin one year 
($ millions)

Within

1 Month

1 to 3

3 Months

Cumulative

Months

to 1 Year Within 1 Year

$ 

531 

$ 

 2,999 

 1,044 

$ 

– 

 – 

$ 

– 

 – 

 892 

 1,951 

$ 
$ 

4,574 
$ 
4,082  $ 

892 
$ 
816  $ 

1,951 
$ 
1,514  $ 

531 

 2,999 

 3,887 

7,417 
6,412 

Within 

1 year

1 to 2 

Years

2 to 3

Years

3 to 4

Years

4 to 5

Years

More than

5 Years

$ 

531 

$ 

 2,999 

 3,887 

 – 

$ 

– 

 – 

$ 

– 

 – 

$ 

– 

 – 

$ 

– 

 – 

 1,555 

 – 

 796 

 – 

 557 

 – 

 383 

 – 

$ 

– 

 – 

 – 

 105 

$ 
105 
105  $ 

Total

531 

 2,999 

 7,178 

 105 

10,813 
9,617

Total
October 31, 2009 Total

$ 
$ 

$ 
7,417 
6,412  $ 

$ 
1,555 
1,693  $ 

$ 
796 
773  $ 

$ 
557 
394  $ 

$ 
383 
240  $ 

50

knowing whAt works 
CWB Group 2010 Annual Report

October 31, 2010
Demand deposits

Notice deposits

Deposits payable on a fixed date

Total
October 31, 2009 Total

Table 17 – ToTal dePoSiT maTuriTieS 
($ millions)

October 31, 2010
Demand deposits

Notice deposits

Deposits payable on a fixed date

Note to CWB Capital Trust

 
 
 
 
 
 
 
 
 
 
 
 
A breakdown of deposits by source is provided in Table 14 on page 47. Target limits by source have been established as part of 
the overall liquidity policy and are monitored to ensure an acceptable level of funding diversification is maintained. The Bank 
continues to aggressively pursue deposits through the branch network as its core funding source. At the same time, the total dollar 
value of broker-generated deposits is expected to increase as the Bank grows or when higher levels of liquidity are required. Insured 
deposits raised through deposit brokers remain a highly effective and valued funding source. As at October 31, 2010, CWT’s notice 
account balances totaled $993 million (2009 – $931 million) reflecting ongoing business and client growth.

In addition to deposit liabilities, CWB has subordinated debentures outstanding presented in the table below:

Table 18 – SubordinaTed debenTureS ouTSTanding 
($ thousands)

Interest

Rate

5.426%(1)

5.070%(2)

5.571%(3)

5.950%(4)

5.550%(5)

Total

Maturity

Date

Earliest Date

Redeemable

by CWB at Par

November 21, 2015

November 22, 2010

2010 
70,000  $ 

$ 

March 21, 2017

March 22, 2012

March 21, 2022

March 22, 2017

June 27, 2018

June 28, 2013

 120,000 

 75,000 

 50,000 

2009 

70,000 

 120,000 

 75,000 

 50,000 

November 19, 2014

November 20, 2009

 60,000 
$  315,000  $  375,000

 – 

(1)  These conventional debentures had a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate would have been reset quarterly at the Canadian dollar CDOR 

90-day Bankers’ Acceptance rate plus 180 basis points. On November 22, 2010, these conventional debentures were redeemed by the Bank.

(2)  These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 155 basis points. Of the $125,000 debentures issued, $5,000 were acquired by Canadian Direct Insurance Incorporated, a wholly owned subsidiary, and have 
been eliminated on consolidation.

(3)  These conventional debentures have a 15-year term with a fixed interest rate for the first 10 years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 

Bankers’ Acceptance rate plus 180 basis points.

(4)  These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be  been reset quarterly at the Canadian dollar CDOR 

90-day Bankers’ Acceptance rate plus 302 basis points.

(5)  These conventional debentures had a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 

Bankers’ Acceptance rate plus 160 basis points. On November 20, 2009, these conventional debentures were redeemed by the Bank.

Outlook for Liquidity Management

Subsequent to October 31, 2010, the Bank redeemed $70 million and issued $300 million of subordinated debentures which 
will temporarily increase liquidity. 

The Bank continues to refine its methodologies for measuring and monitoring liquidity risk. Use of dynamic scenario analysis 
has allowed for a reduction in the level of liquid asset coverage while continuing to maintain prudent liquidity standards. As the 
economic recovery continues to unfold, a slight reduction in liquidity levels is expected compared to October 31, 2010.

In addition to the Consultative Document described in the Capital Management section of this MD&A, the Bank for 
International Settlements (BIS) issued a companion Consultative Document entitled International Framework for Liquidity Risk 
Measurement, Standards and Reporting. Although the framework was primarily aimed at internationally active banks, CWB 
participated along with the other large Canadian banks by providing OSFI information to assist in assessing the impact of 
the proposals. The new proposals, which were updated in July 2010, could lead to higher liquidity and funding costs for 
internationally active banks. On December 1, 2010, the BIS indicated that the final rules text is expected to be published 
before the end of 2010. It also stated that the new liquidity coverage ratio and net stable funding ratio will be subject to an 
observation period and will include a review clause to address any unintended consequences. It is not yet known how the 
liquidity standards will apply to Canadian banks with predominantly domestic business.

knowing whAt works 

CWB Group 2010 Annual Report 51

 
 
contractual obligations
In addition to the obligations related to deposits and subordinated debentures discussed in the Deposits and Liquidity Management 
sections on pages 46 and 48 of this MD&A, as well as Notes 14, 18, 21, 29 and 37 of the consolidated financial statements, the 
following contractual obligations are outstanding at October 31, 2010.

Table 19 – conTracTual obligaTionS 
($ thousands)

Lease commitments

Purchase obligations for capital expenditures

October 31, 2010
October 31, 2009

capital ManageMent

Highlights of 2010

Within 1 

Year

1 to 3

Years

4 to 5

Years

More than

5 Years

Total

$ 

$ 
$ 

8,437 

$ 

16,144 

$ 

15,173 

$ 

19,636 

$ 

59,390 

 538 

 310 

–

 – 

8,975 
$ 
8,875  $ 

16,454 
$ 
16,481  $ 

15,173 
$ 
15,646  $ 

19,636 
$ 
27,124  $ 

 848 

60,238 
68,126

 · Maintained strong Tier 1 and total capital adequacy ratios of 11.3% and 14.3%, respectively.

 · Increased the ratio of tangible common equity to risk-weighted assets to 8.5%, up from 8.0% in 2009.

Subsequent Highlights

 · In November 2010, issued $300 million and redeemed $70 million of subordinated debentures.

 · In December 2010, the Board of Directors declared a quarterly cash dividend of $0.13 per common share, an increase of 

$0.02 per share (18%) from both the previous quarterly cash dividend and the quarterly cash dividend one year earlier. The 
Board of Directors also declared a cash dividend of $0.453125 per Series 3 Preferred Share.

Capital funds are managed in accordance with policies and plans that are regularly reviewed and approved by the Board of Directors 
and take into account forecasted capital needs and markets. Under normal market conditions, the goal is to maintain adequate 
regulatory capital to be considered well capitalized, protect customer deposits and provide capacity for internally generated growth 
and strategic opportunities that do not otherwise require accessing the public capital markets, all while providing a satisfactory return 
for common shareholders. Consistent with Basel II guidelines described below, CWB has implemented an Internal Capital Adequacy 
Assessment Process (ICAAP) to help ensure that capital levels remain adequate in relation to current and future risks.
In 2008 and 2009, the global financial crisis led to significant demand for increased capital levels, particularly from investors. The 
Canadian financial industry responded by issuing capital during the period of heightened market uncertainty, and by maintaining 
stable dividends and restricting share buybacks. In 2010, the overall market normalized and international banking regulators issued 
several press releases to clarify the next round of capital guidelines, commonly known as Basel III. These releases provided more 
certainty and eased requirements for increased capital conservatism previously requested by OSFI. Subsequent to year end, the 
Bank redeemed $70 million of its existing subordinated debentures and issued $300 million of new subordinated debentures in the 
capital markets. On December 6, 2010, the Bank’s Board of Directors declared a quarterly dividend of $0.13 per CWB common 
share payable in January 2011. This represents an increase of $0.02 (18%) per share compared to the previous quarterly dividend 
paid in October 2010. 

The Bank has a share incentive plan that is provided to officers and employees who are in a position to materially impact the longer 
term financial success of the Bank, as measured by share price appreciation and dividends. Note 20 to the consolidated financial 
statements details the number of options outstanding, the weighted average exercise price and the amounts exercisable at year end. 
Holders of CWB’s common shares and holders of any other class of shares deemed eligible by the Bank’s Board of Directors are 
offered the choice to direct cash dividends paid toward the purchase of common shares through a dividend reinvestment plan 
(DRIP). Further details regarding the Bank’s DRIP are available at www.cwbankgroup.com/investor_relations. 

52

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CWB Group 2010 Annual Report

 
 
Basel II Capital Adequacy Accord

OSFI currently requires banks to measure capital adequacy in accordance with published guidelines for determining risk-adjusted 
capital and risk-weighted assets, including off-balance sheet commitments, which are commonly referred to as Basel II. CWB uses 
the Standardized Approach to calculate risk-weighted assets for both credit and operational risk. The Standardized Approach for 
credit risk applies a weighting of 0% to 150% based on the deemed credit risk for each type of asset. As an example, a loan that is 
fully insured by CMHC is applied a risk weighting of 0% as the Bank’s risk of loss is nil, while typical uninsured commercial loans 
are assigned a risk weighting of 100% to reflect the higher level of risk associated with this type of asset. The ratio of regulatory 
capital to risk-weighted assets is calculated and compared to CWB’s ICAAP thresholds and OSFI’s standards for Canadian financial 
institutions. Off-balance sheet items, such as the notional amount of derivatives and some credit commitments, are included in the 
calculation of risk-weighted assets and both the credit risk equivalent and the risk-weighted calculations are prescribed by OSFI. 
National Leasing’s off-balance sheet securitized asset portfolio is reflected in a deduction from both Tier 1 and total capital. As 
Canadian Direct is subject to separate OSFI capital requirements specific to insurance companies, the Bank’s investment in CDI is 
deducted from total capital and CDI’s assets are excluded from the calculation of risk-weighted assets. 

Current regulatory guidelines require banks to maintain a minimum ratio of capital to risk-weighted assets and off-balance sheet 
items of 8%, of which 4% must be core capital (Tier 1) and the remainder supplementary capital (Tier 2). However, OSFI has 
established that Canadian banks need to maintain a minimum total capital adequacy ratio of 10% with a Tier 1 ratio of not less 
than 7%. CWB’s Tier 1 capital is primarily comprised of common shareholders’ equity, preferred shares and innovative capital 
(to the regulatory maximum of 15% of net Tier 1 capital), while Tier 2 capital primarily includes subordinated debentures (to 
the regulatory maximum amount of 50% of net Tier 1 capital) and the inclusion of the general allowance for credit losses (to a 
prescribed regulatory maximum). Refer to Table 20 for additional details on CWB’s capital structure and regulatory capital ratios. 

The Bank complied with all internal and external capital requirements in 2010.

Basel III Capital Adequacy Accord

On December 1, 2010, the Basel Committee on Banking Supervision of the BIS (the Committee) announced that it had agreed 
on the Basel III rules text which supports the global standards on capital adequacy and liquidity. The rules text is expected to be 
published by the end of 2010 and will include the transitional arrangements and grandfathering rules. The standards were endorsed 
by the G20 Leaders at their Seoul Summit in November after the Committee’s Consultative Document entitled Strengthening the 
Resilience of the Banking Sector issued in December 2009 was updated in July and September 2010. Transition to the new standards 
is expected to begin in 2013 with full compliance by 2019. 

Although the final international rules text has not yet been published and OSFI must determine how to implement the proposals, 
the following significant capital changes relevant to CWB are expected:

 · Increased focus on tangible common equity.

 · All forms of non-common equity, such as conventional subordinated debentures and preferred shares, must include a clause that 
would require conversion to common equity in the event that OSFI deems the institution to be insolvent or a government is 
ready to inject a “bail out” payment. Some grandfathering of existing capital instruments is expected. 

 · Innovative Tier 1 instruments, such as CWB’s WesTS, will no longer qualify.

 · An investment in insurance subsidiary is no longer deducted from capital except for any amount that exceeds 15% of tangible 

common equity.

 · Potential changes in the risk-weighting or capital treatment for investments in the regulatory capital of other 

financial institutions.

CWB currently has a very strong capital position and expects implementation of the final set of standards should be relatively 
straightforward to manage given the lack of complexity in the Bank’s current composition of regulatory capital. 

knowing whAt works 

CWB Group 2010 Annual Report 53

Table 20 – caPiTal STrucTure and regulaTory raTioS aT year end 
($ thousands)

Change from

2010 

2009 

2009 

Tier 1 Capital

Retained earnings

Common shares

Preferred shares

Contributed surplus

Innovative capital instrument(2)

Non-controlling interest in subsidiary

Less goodwill of subsidiaries

Less securitization

Total

Tier 2 Capital

General allowance for credit losses (Tier A)(3)

Accumulated unrealized gains on available-for-sale securities, net of tax(1)

Subordinated debentures (Tier 2B)(4)

Total

Less investment in insurance subsidiary

Less securitization

Total Regulatory Capital
Regulatory Capital to Risk-Weighted Assets

Tier 1 capital

Tier 2 capital

Less investment in insurance subsidiary and securitization

Total Regulatory Capital Adequacy Ratio
Assets to Regulatory Capital Multiple(5)

$  614,710  $  511,784  $  102,926 
 52,872 

 226,480 

 279,352 

 209,750 

 21,291 

 105,000 

 180 

 (37,723)

 (8,880)

 209,750 

 19,366 

 105,000 

 267 

 – 

 1,925 

 – 

 (87)

 (9,360)

 (28,363)

 – 

 (8,880)

 1,183,680 

 1,063,287 

 120,393 

 59,603 

 16,119 

 315,000 

 390,722 

 (68,993)

 61,153 

 2,118 

 380,000 

 443,271 

 (1,550)

 14,001 

 (65,000)

 (52,549)

 (56,768)

 (12,225)

 (8,880)

 (8,880)
$ 1,496,529  $ 1,449,790  $  46,739 

 – 

 11.3%

 3.7 

 (0.7)

 14.3%

 8.5 

 11.3%

 4.7 

 (0.6)

 15.4%

8.1

 –%

 (1.0)

 (0.1)

 (1.1)%

 0.4 

(1)  Accumulated other comprehensive income related to unrealized losses on certain available-for-sale equity securities, net of tax, reduces Tier 1 capital, while unrealized gains on certain 

available-for-sale securities, net of tax, increases Tier 2 capital.

(2)  The innovative capital instrument consists of CWB’s WesTS and may be included in Tier 1 capital to a maximum of 15% of net Tier 1 capital. Any excess innovative capital outstanding is 

included in Tier 2B capital.

(3)  Banks are allowed to include their general allowance for credit losses up to a prescribed percentage of risk-weighted assets in Tier 2A capital. At October 31, 2010, the Bank’s general 

allowance represented 0.57% (2009 – 0. 65%) of risk-weighted assets.

(4)  Tier 2B capital may be included in Tier 2 capital to a maximum of 50% of net Tier 1 capital. Any excess Tier 2B capital is included in capital as net Tier 1 capital increases. At October 31, 

2010 and October 31, 2009 all subordinated debentures are included in Tier 2B capital.

(5)  Total assets plus off-balance sheet credit instruments, such as letters of credit and guarantees, less goodwill divided by regulatory capital.

54

knowing whAt works 
CWB Group 2010 Annual Report

 
Table 21 – riSk-weighTed aSSeTS 
($ thousands)

Corporate

Sovereign

Bank

Retail residential mortgages

Other retail

Excluding small business entities

Small business entities

Equity

Undrawn commitments

Operational risk

Other 

As at October 31, 2010
As at October 31, 2009

Table 22 – riSk-weighTed caTegory 
($ thousands)

Cash,

Securities

and Resale

Agreements

Loans

Other

Items

2010

Total

Risk-

Weighted

Assets

$ 

54,513  $ 

7,939,691  $ 

–  $ 

7,994,204  $ 

7,731,941 

 635,830 

 507,514 

 – 

 – 

 – 

 550,602 

 – 

 – 

 – 

 10,739 

 53,644 

 1,664,601 

 161,496 

 753,166 

 – 

 139,018 

 – 

 56,406 

 – 

 – 

 – 

 – 

 – 

 – 

 – 

 47,749 

 303,956 

 646,569 

 561,158 

 1,664,601 

 161,496 

 753,166 

 550,602 

 139,018 

 47,749 

 360,362 

 19,443 

 309,201 

 467,492 

 117,945 

 572,527 

 298,079 

 137,523 

 596,864 

 238,603 

$ 
$ 

1,748,459  $ 
2,071,304  $ 

10,778,761  $ 
9,530,655  $ 

351,705  $ 
220,260  $ 

12,878,925  $ 
11,822,219  $ 

10,489,618 
9,395,679

150% and

2010

0%

20%

35%

50%

75%

100%

greater

Balance Weighted

$ 

31,742  $ 

18,365  $ 

–  $  512,356  $ 

–  $ 7,351,042  $ 

80,699  $  7,994,204  $  7,731,941 

 612,613 

 18,140 

 30 

 305,747 

 – 

 – 

 – 

 14,660 

 – 

 – 

 15,816 

 240,721 

 – 

 – 

 646,569 

 19,443 

 561,158 

 309,201 

 395,657 

 – 

 1,227,085 

 – 

 15,386 

 26,473 

 – 

 1,664,601 

 467,492 

 625 

 3,309 

 – 

 – 

 – 

 6,738 

 2,912 

 315,654 

 – 

 – 

 111,095 

 10,944 

 – 

 – 

 – 

 – 

 – 

 – 

 – 

 – 

 – 

 – 

 – 

 – 

 152,756 

 711,483 

 70 

 29,721 

 1,307 

 5,741 

 161,496 

 117,945 

 753,166 

 572,527 

 – 

 234,948 

 – 

 550,602 

 298,079 

 13,079 

 122,389 

 3,550 

 139,018 

 137,523 

 – 

 – 

 47,749 

 47,749 

 596,864 

 7,641 

 230,682 

 – 

 360,362 

 238,603 

Corporate

Sovereign

Bank

Retail residential

  mortgages

Other 

Excluding small

  business entities

  Small business entities

Equity

Undrawn commitments

Operational risk

Other 

As at October 31, 2010 $ 1,155,071  $  678,500  $ 1,227,085  $  527,016  $  900,345  $ 8,251,862  $  139,046  $ 12,878,925  $ 10,489,618 
As at October 31, 2009 $ 1,442,891  $  762,494  $  812,211  $  177,204  $ 1,101,917  $ 7,385,364  $  140,138  $ 11,822,219  $  9,395,679

knowing whAt works 

CWB Group 2010 Annual Report 55

 
 
At as October 31, 2010, the total capital adequacy ratio was 14.3% (2009 – 15.4%), of which 11.3% (2009 – 11.3%) was Tier 1 
capital. Total regulatory capital increased $47 million over 2009, primarily from the combination of:

 · earnings, net of dividends and the purchase of warrants for cancellation, of $103 million;

 · common shares issued on the acquisition of National Leasing ($43 million), exercise of options ($7 million) and dividend 

reinvestment plan ($3 million);

 · a net change related to accumulated after-tax unrealized gains on available-for-sale securities of $14 million;

 · an increase of $28 million in the deduction for goodwill of subsidiaries related to the National Leasing acquisition; 

 · a new $18 million deduction related to NL’s securitized assets; and 

 · an increase of $12 million in the deduction for investment in insurance subsidiary.

In November 2010, subsequent to year end the Bank issued $300 million and redeemed $70 million of subordinated debentures. 
The new debentures qualify as Tier 2 capital and, including the impact of these transactions, the pro forma total capital ratio as at 
October 31, 2010 was 16.4%.

Outlook for Capital Management

CWB expects to remain very well capitalized with the Basel II Tier 1 and total capital ratios staying well above the current 
regulatory minimums of 7% and 10%, respectively. The ongoing retention of earnings and the November 2010 subordinated 
debenture issue should support capital requirements associated with the anticipated achievement of the 2011 minimum 
performance targets. The Bank’s very strong capital ratios are also currently above the targeted ICAAP ranges, assuming a 
normal operating environment, and provide considerable flexibility to pursue strategic growth opportunities. Management 
continues to evaluate alternatives to deploy capital for the long-term benefit of CWB shareholders, which includes the 
potential for strategic acquisitions. 

Implementation of the final Basel III framework is expected to be relatively straightforward to manage given CWB’s very 
strong capital position and the lack of complexity in the Bank’s current composition of regulatory capital. Management will 
continue to carefully assess the impact on CWB’s capital strategies as the standards are finalized and leading up to the initial 
transition expected in 2013.

financial instruMents anD other instruMents
As a financial institution, most of CWB’s balance sheet is comprised of financial instruments and the majority of net income results 
from gains, losses, income and expenses related to the same.

Financial instrument assets include cash resources, securities, securities purchased under resale agreements, loans and derivative 
financial instruments. Financial instrument liabilities include deposits, securities sold under repurchase agreements, derivative 
financial instruments and subordinated debentures.

The use of financial instruments exposes the Bank to credit, liquidity and market risk. A discussion of how these and other risks are 
managed can be found in the Risk Management section on pages 68 to 72 of this MD&A.

Further information on how the fair value of financial instruments is determined is included in the Financial Instruments Measured 
at Fair Value discussion in the Critical Accounting Estimates section of this MD&A on page 63.

Income and expenses are classified as to source, either securities or loans for income, and deposits or borrower funds for expense. 
Gains on the sale of securities, net, are shown separately in other income.

56

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CWB Group 2010 Annual Report

Derivative Financial Instruments

More detailed information on the nature of derivative financial instruments is shown in Note 12 to CWB’s consolidated financial 
statements. The notional amounts of derivative financial instruments are not reflected on the consolidated balance sheets.

Table 23 – derivaTive Financial inSTrumenTS 
($ thousands)

Notional Amounts

Interest rate contracts(1)

Equity contracts(2)

Foreign exchange contracts(3)

Total

2010

2009

$ 

47,550  $  235,000 
 2,000 

 500 

 57,032 

 2,496 
$  105,082  $  239,496

(1)  Interest rate contracts are used as economic hedging devices to manage interest rate risk. The outstanding contracts mature between November 2010 and April 2014. The total gross positive 
replacement cost of interest rate contracts was nil (2009 – $2,265). The market value in the prior year represents an unrealized gain, or the approximate payment the Bank would receive if 
these contracts were unwound and settled.

(2)  Equity contracts are used to offset the return paid to depositors on certain deposit products where the return is linked to a stock index. The outstanding contract matures March 2011.  

The total gross positive replacement cost was $2 (2009 – nil).

(3)  U.S. dollar foreign exchange contracts are used from time to time to manage the difference between U.S. dollar assets and liabilities. At October 31, 2010, there were US$55,870 

(2009 – US$2,233) of forward foreign exchange contracts outstanding that mature between November 2010 and July 2011.

The active use of interest rate contracts remains an integral component in managing the Bank’s short-term gap position; however, the 
volume of outstanding contracts (measured by the notional amount) has decreased from 2009 despite the addition of $48 million of 
notional amount related to National Leasing. During 2010, CWB allowed outstanding interest rate swaps designated as cash flow 
hedges for interest rate risk to mature without replacement. This strategy positions CWB to benefit further in a period of increasing 
interest rates while maintaining interest rate risk within prudent policy guidelines. Derivative financial instruments are entered into 
only for the Bank’s own account and CWB does not act as an intermediary in this market. Transactions are entered into on the basis 
of industry standard contracts with approved counterparties subject to periodic and at least annual review, including an assessment of 
the credit worthiness of the counterparty. Policies regarding the use of derivative financial instruments are approved, reviewed and 
monitored on a regular basis by ALCO and reviewed and approved by the Board of Directors at least annually. 

acQuisitions
On February 1, 2010, the Bank acquired 100% of the outstanding common shares of National Leasing in exchange for $53 million 
in cash, 2,065,088 common shares of the Bank (equating to an equivalent dollar value of $43 million) and contingent consideration 
for a total cost of $127 million. Both the Bank and the vendors have the option to trigger payment of the contingent consideration 
no earlier than November 1, 2012. The final amount of the contingent consideration is not yet determinable and, under Canadian 
GAAP, any change will be recognized as an adjustment to goodwill in the period in which the contingency is resolved. 

National Leasing is a commercial equipment leasing company for small to mid-size transactions headquartered in Winnipeg, 
Manitoba. The average size of each lease transaction has historically been approximately $20,000. The company has representation 
across Canada with the largest concentration of leases sourced in Ontario. At the acquisition date, National Leasing had over 
58,000 lease agreements with a collective book value of approximately $657 million, including securitized assets, which comprised 
approximately one half of the portfolio.

Details of the fair values of assets and liabilities acquired are as follows:

ASSETS AND LIABILITIES ACqUIRED AT FAIR VALUE 
($ thousands)

Leases

Intangible assets

Goodwill

Retained interest in securitized assets

Long-term debt

Future income tax liabilities

Other items, net

Net assets acquired

 $  322,512 

 40,708 

 27,937 

 19,109 

 (270,630)

 (10,611)

 (2,407)

 $  126,618

knowing whAt works 

CWB Group 2010 Annual Report 57

 
 
 
Intangible assets include customer relationships, computer software, non-competition agreements, lease administration contracts 
and trademarks. The trademark, which has an estimated value of $1,610, is not subject to amortization. National Leasing’s financial 
results, the goodwill and other intangible assets related to the acquisition are included in the banking and trust segment. The total 
amount of goodwill and intangible assets are not deductible for income tax purposes. The long-term debt was repaid immediately 
after the acquisition.

The acquisition was accretive to the Bank’s consolidated earnings per diluted common share in fiscal 2010 and resulted in only  
a slight reduction in the Bank’s regulatory capital ratios.

off-balance sheet arrangeMents
In the normal course of business, CWB is involved in off-balance sheet arrangements, which are primarily guarantees.

Guarantees

Significant guarantees provided by CWB in the ordinary course of business include guarantees and standby letters of credit 
provided to third parties and commitments to extend credit to customers. CWB also issues business credit cards through an 
agreement with a third party card issuer and indemnifies the card issuer from loss if there is a default on the issuer’s collection of 
the business credit card balances. More detailed information on guarantees is available in Note 21 to CWB’s consolidated financial 
statements for 2010.

OPERATING SEGmENT REvIEw
CWB operates in two business segments: 1) banking and trust, and 2) insurance. Segmented information is also provided in Note 
33 of the audited consolidated financial statements.

banking anD trust

Highlights of 2010

 · Acquired National Leasing Group Inc., effective February 1, 2010.

 · Realized record net income of $151.2 million, an increase of 56% ($54.0 million). 

 · Achieved record total revenues (teb) of $405.0 million, an increase of 33% ($100.8 million), reflecting a 65 basis point 

improvement in net interest margin (teb) to 2.73% and 14% loan growth.

 · Maintained satisfactory credit quality and a provision for credit losses measured as a percentage of average loans  

of 21 basis points.

 · Increased branch and trust generated deposits 8%, with the demand and notice component up 12%.

 · Opened new full-service commercial and retail banking centres in Sherwood Park, Alberta and Surrey, BC.

 · Surpassed $6 billion of assets under administration in CWT.

The operations of the banking and trust segment include business and retail banking services, including equipment leases offered 
by NL, the offering of third party mutual funds through CWF, personal and corporate trust services provided through CWT and 
Valiant, and wealth management services offered through Adroit. Optimum Mortgage, a division of CWT, underwrites residential 
mortgages within Western Canada and select markets in Ontario. With a focus on mid-market commercial banking, real estate 
financing, equipment financing and energy lending, CWB’s proven strategy is based on building strong customer relationships and 
providing value-added services to businesses and individuals across Western Canada and other select markets. The Bank delivers a 
wide variety of retail financial products and services, including personal loans and mortgages, deposit accounts, investment products 
and other banking services.

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CWB Group 2010 Annual Report

Customer access is provided through a network of 39 client-focused branches in select locations across the four western provinces. 
Internet and telephone banking services are also offered. Canadian Direct Financial® is an Internet-based division of the Bank 
that offers a range of deposit and registered savings products directly to customers who are not served by the branch network. 
Optimum Mortgage sources residential mortgages through a network of over 8,500 mortgage brokers located in Western Canada 
and Ontario. National Leasing specializes in small and mid-sized commercial equipment leases and has representation across 
Canada. CWT provides a varied range of products and services, including self-directed RRSPs and RRIFs, and corporate and 
group trust services to independent financial advisors, corporations and individuals. Valiant offers stock transfer and corporate 
trustee services to public companies. Adroit is an Edmonton-based firm that specializes in wealth management for individuals, 
corporations and institutional clients, including non-profit organizations, colleges, foundations and endowment funds.

Table 24 – banking and TruST highlighTS(1) 
($ thousands)

Net interest income (teb)

Other income

Total revenues (teb)

Provision for credit losses

Non-interest expenses

Provision for income taxes (teb)

Non-controlling interest in subsidiary

Net income

Efficiency ratio (teb)

Efficiency ratio

Net interest margin (teb)

Net interest margin

Average loans ($ millions)(3)

Average assets ($ millions)(3)

Change from

2010 

2009 

$ 

321,640 

$ 

230,227 

2009 

 40%

 83,393 

 405,033 

 20,413 

 179,734 

 53,438 

 215 

 74,013 

 304,240 

 13,500 

 147,571 

 45,763 

 232 

$ 

151,233 

$ 

97,174 

 13 

 33 

 51 

 22 

 17 

 (7)

 56%

 44.4%

 45.5 

 2.73 

 2.64 

$ 

9,806 

$ 

 11,792 

 48.5%

 (410)bp(2)

 49.7 

 2.08 

 2.02 

9,007 

 11,055 

 (420)

 65 

 62 

 9%

 7 

(1)  See page 30 for a discussion of teb and non-GAAP measures.
(2)  bp – basis points.
(3)  Loans and assets are disclosed on an average daily balance basis as this measure is most relevant to a financial institution and is the measure reviewed by management.

Record banking and trust net income of $151.2 million was up 56% ($54.1 million) over 2009 on 33% ($100.8 million) growth 
in total revenues (teb). Growth in total revenues (teb) reflects net interest income (teb) that was 40% ($91.4 million) higher 
compared to the prior year due to the positive contributions from a 65 basis point improvement in net interest margin to 
2.73% and 14% loan growth. The significant increase in net interest margin was mainly the result of lower deposit costs, more 
favourable yields on fixed rate loans, a shift in the deposit mix and lower liquidity levels. More favourable yields on fixed rate loans 
reflect the positive impact from NL’s comparatively higher yielding lease portfolio as well as wider spreads on certain product 
lines, particularly early in the year. Other income increased 13% ($9.4 million) as strong results across CWB’s core operations, 
including contributions from the second quarter acquisition of NL, more than offset a $12.8 million decline in gains on sale of 
securities and slightly lower foreign exchange gains. Non-interest expenses increased 22% ($32.2 million) with the acquisition 
of NL contributing $20.1 million of the year-over-year difference. The remainder of the increase in non-interest expenses was 
mainly attributed to additional staff complement and ongoing investment in premises and technology infrastructure to support 
continued business growth. Very strong growth in total revenues (teb) more than offset the impact of higher non-interest 
expenses and led to a 410 basis point improvement in the efficiency ratio (teb) to a new benchmark of 44.4%.

Growth in total branch and trust deposits increased 8%, while the demand and notice component of branch and trust deposits was 
up 12%. Growth in branch and trust generated deposits reflect ongoing execution of strategies to further enhance and diversify 
the Bank’s core funding sources and CWT’s continued success in generating deposits through its fiduciary trust business.

Significant infrastructure initiatives completed in 2010 included additional full-service branches in Sherwood Park, Alberta and 
Surrey, BC, as well as further upgrades and expansions to systems and existing premises.

knowing whAt works 

CWB Group 2010 Annual Report 59

 
Total assets under administration, including both trust assets under administration and third-party lease service agreements, 
totaled $8,531 million at October 31, 2010, compared to $5,467 million one year ago. Growth in assets under administration 
reflects the acquisition of NL and businesses growth in CWT. A portion of assets under administration are held in investment 
accounts, including self-directed RRSP and RRIF accounts, which numbered 46,009 (2009 – 44,143), an increase of 4% from 
one year ago. Assets under management were $795 million at October 31, 2010, compared to $878 million one year ago as new 
account growth was more than offset by the loss of a larger institutional client that was a competitor of a subsidiary. Assets under 
administration and assets under management are not reflected in the consolidated balance sheets (see Note 27 to the consolidated 
financial statements).

Figure 4 – number oF cwT inveSTmenT accounTS

2010

2009

2008

2007

2006

46,009

44,143

42,402

37,473

31,716

Outlook for Banking and Trust

The outlook for 2011 includes expectations for continued strong performance across all business lines. Management expects 
to achieve its 10% minimum loan growth target driven by an expanding market presence, moderate economic growth 
in Canada and an ongoing commitment to relationship-based business banking that provides a competitive advantage 
to increase market share. The Bank will also maintain advertising and communication initiatives to improve market 
awareness within key geographic regions. Loan growth should further benefit from expected performance in both NL and 
Optimum. NL’s volume of new deals was tracking near record levels at the end of 2010 despite post-recessionary impacts 
and management is optimistic about opportunities to build this business by strengthening its market position and further 
diversifying the lease portfolio. While residential sales activity has moderated considerably compared to the first half of 
calendar 2010, Optimum expects continued growth in both Alt-A mortgages and the insured product. Canadian Direct 
Financial® will commence offering personal mortgages via its Internet banking platform in 2011which has potential to 
provide an additional source of loan growth and diversification in the future. Gains on the sale of securities are expected 
to be lower in fiscal 2011, but the associated reduction in revenues should be more than offset by the positive impact of 
a relatively stable net interest margin and expected loan growth, as well as a full year of contributions from NL. Credit 
and retail services fee income is expected to grow in line with increased lending activity and an expanded branch network. 
Ongoing growth in CWT’s fiduciary trust business will positively contribute to both fee income and deposit growth, as 
this company continues to gain market share and deliver solid overall performance. Valiant has been successful in growing 
its client base across each of its geographic regions, including Toronto, Calgary, Vancouver and Edmonton, and improved 
capital markets activity will have a further positive impact on its performance. Adroit is also expected to make positive 
contributions as the Bank continues to build its presence in wealth management services.

Management believes Western Canada’s fundamentals will be positive relative to the rest of Canada, although market 
challenges continue to be apparent in certain areas. The Bank will maintain its focus on disciplined credit underwriting 
and direct appropriate resources towards continued realization efforts and the ongoing resolution of problem accounts. 
The dollar level of gross impaired loans is expected to fluctuate even though the economic cycle has moved closer toward 
sustained recovery. Largely owing to the Bank’s secured lending practices and a more favourable economic outlook, actual 
loan losses should remain within CWB’s historical range of acceptable levels. 

While strong fiscal responsibility will be maintained, effective execution of CWB’s strategic plan will require increased spending 
in areas that enhance the Bank’s growth platform. These areas include ongoing investment in people, premises and technology 
infrastructure, and also include plans for further expansion and development of the branch network. While anticipated revenue 
growth will help offset the impact of planned capital investment and higher non-interest expenses related to continued business 
growth, the efficiency ratio (teb) will likely increase compared to the record level achieved in fiscal 2010.

60

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CWB Group 2010 Annual Report

insurance

Highlights of 2010

 · Record net income of $12.4 million, up 36%.

 · Gross written premiums of nearly $125 million, up 7%.

 · Claims loss ratio of 62% and a combined ratio of 91%.

 · Positive contribution from the Alberta auto Risk Sharing Pools (the Pools).

 · Customer retention rate of 87%.

 · Customer satisfaction rating of 98%.

 · Launched secondary auto product offerings late in the year, including travel trailers and motorhomes.

Canadian Direct provides auto and home insurance products in BC and Alberta and has more than 185,000 policies outstanding. 
Policy distribution channels include two dedicated call centres, the Internet and, for customers in BC, the option to purchase auto 
insurance through select broker networks. Offering enhanced electronic fulfillment of CDI’s products and services is an important 
part of the overall business strategy, and continued development of this technology will remain a priority.

Canadian Direct’s mission is to provide customers with attractively priced products and a high level of customer service – “better 
insurance for less money”. The core strategy includes the use of sophisticated underwriting techniques to offer more competitively 
priced insurance to better risk customers. The Canadian Direct Insurance brand is marketed through several media channels, 
including television, radio, newspapers and over the Internet. It has established a very high level of awareness in the BC market 
and the level of awareness in Alberta continues to grow. All claims are administered by Canadian Direct’s head office in BC using 
imaging technology and effective workflow management to maintain a paperless office environment. CDI’s use of technology 
helps to maintain a favourable expense ratio without compromising customer satisfaction. CDI currently retains a high percentage 
of its customers, a measure that confirms its success in providing quality products and services at competitive prices. 

Table 25 – inSurance highlighTS(1) 
($ thousands)

Net interest income (teb)

Other income

Net earned premiums

Commissions and processing fees

Net claims and adjustment expenses

Policy acquisition costs

Insurance revenues (net)

Gains on sale of securities

Total revenues (teb)

Non-interest expenses

Provision for income taxes (teb)

Net income

Number of policies outstanding at October 31

Gross written premiums

Claims loss ratio

Expense ratio

Combined ratio

Alberta automobile insurance Risk Sharing Pools impact on net income before tax

Average total assets ($ millions)(4)

2010 

7,024 

$ 

$ 

2009 

6,127 

Change from

2009

 15%

 111,368 

 2,347 

 (68,641)

 (23,358)

 21,716 

 486 

 29,226 

 11,746 

 5,092 

$ 

12,388 

$ 

 104,062 

 2,852 

 (68,996)

 (20,802)

 17,116 

 483 

 23,726 

 10,611 

 4,004 

9,111 

 185,167 

 175,662 

$ 

124,451 

$ 

116,828 

 7 

 (18)

 (1)

 12 

 27 

 1 

 23 

 11 

 27 

 36%

 5%

 7 

 62%

 29 

 91 

$ 

$ 

3,255 

 215 

 67%

 27 

 94 

(292)

 198 

 (500)bp(2)

 200 

 (300)

 nm(3)

 9% 

(1) 
(2) 

See page 30 for a discussion of teb and non-GAAP measures. 
bp – basis points. 

(3)  nm – not meaningful. 
(4)  Average total assets are disclosed on an average daily balance basis as this measure is most relevant 

to a financial institution and is the measure reviewed by management. 

.

knowing whAt works 

CWB Group 2010 Annual Report 61

 
 
 
 
Canadian Direct reported record net income of $12.4 million, up 36% ($3.3 million) over 2009 reflecting continued policy 
growth and a 7% increase in net earned premiums. Net claims expense was relatively unchanged from last year, but included a 
$3.0 million increase from the core lines of business, offset by a $3.3 million decrease in claims from the Pools. Claims experience 
in the Alberta home line was negatively impacted by a severe hailstorm in July. The BC auto product line experienced higher 
severity in its liability coverage driven by negative developments on certain bodily injury claims late in the year. The lower claims 
costs from the Pools included a $1.5 million reduction to unpaid claims reserves specifically related to a December 2009 decision 
by the Supreme Court that denied leave to appeal the cap on minor injuries suffered in an automobile accident. Following the 
Supreme Court decision, the Pools’ unpaid claims reserves originally recorded in the fourth quarter of 2008 were reduced. 

Canadian Direct’s share of the Pools resulted in a positive before tax contribution of $3.3 million, compared to a $0.3 million 
before tax loss in 2009. The Pools’ results included the $1.5 million reduction in unpaid claims reserves noted previously. 
Canadian Direct’s claims ratio at 62% was 5% lower than last year, while the combined ratio at 91% was 3% lower. Policies 
outstanding grew by 5%, while the overall policy retention rate was unchanged from last year at 87%. 

Outlook for Insurance Operations

The outlook for 2011 reflects expectations for continued growth in both policies outstanding and premiums written, while 
cost increases will be kept in line with revenue growth. Canadian Direct will continue to meet the ongoing challenges 
brought about by the pricing strategies of the Insurance Corporation of British Columbia through expansion of the broker 
distribution network for BC auto to help drive growth in that line. In Alberta, the Auto Insurance Rate Board (AIRB) 
announced a mandatory 5% rate reduction for basic coverage on private passenger vehicles, which takes effect November 
1, 2010. The reduction will put downward pressure on premium revenue. This marks the second consecutive year that a 
5% rate reduction was mandated by the AIRB. Additional rate reductions could be mandated in the coming year that would 
also negatively impact the Alberta auto product line. In the home product lines, Canadian Direct will review the coverage it 
provides and likely increase rates to cover the costs of the increasing frequency of storms and water-related losses. 

The 2011 claims loss ratio is expected to be in the mid-range between 60% and 70%. The comparatively low claims ratio 
in 2010 included the Pools’ positive impact and expectations for the current year are relatively consistent with experience in 
2009 and prior years. The loss ratio can be negatively impacted by seasonal storm activity, particularly in the winter months. 
The target for the combined ratio is 94%. Canadian Direct will continue to enhance its Internet-based technology platform, 
which will facilitate new growth opportunities, including the ability to sell its home product online.

SUmmARY OF QUARTERLY RESULTS
The financial results for each of the last eight quarters are summarized in the following table. In general, CWB’s performance 
reflects a consistent growth trend, although the second quarter contains three fewer revenue-earning days.

The Bank’s quarterly financial results are subject to some fluctuation due to its exposure to property and casualty insurance. 
Insurance operations, which are primarily reflected in other income (refer to Operating Segment Review – Insurance on page 61),  
are subject to seasonal weather conditions, including higher claims experience during winter driving months, cyclical patterns 
of the industry and natural catastrophes. Mandatory participation in the Alberta auto Risk Sharing Pools can also result in 
unpredictable quarterly fluctuations. Quarterly results can also fluctuate due to the recognition of periodic income tax items, 
as was the case in the third quarter of 2010 when an income tax recovery and related interest receipt from certain prior period 
transactions increased net income by approximately $8.3 million.

The acquisition of National Leasing was effective February 1, 2010 and the results of its operations and financial position are 
consolidated as part of the Bank’s overall financial performance beginning with the second quarter of 2010 (refer to Results by 
Business Segment – Banking and Trust on page 58). The acquisition had a positive impact on all categories in the table below 
except the provision for credit losses. The impact of the higher loan loss experience inherent in NL’s portfolio compared to the 
Bank’s core lending business is more than offset by the relatively higher yield earned on its portfolio.

Throughout fiscal 2009 the Bank’s quarterly net interest income, reflected in total revenues (teb), was negatively impacted by compression 
of the net interest margin that mainly resulted from consecutive reductions in the prime lending interest rate, coupled with significantly 
higher deposit costs and other spinoff effects of the global financial crisis. In the first quarter of 2010, net interest margin recovered to 
more typical levels achieved before the onset of the global financial crisis. Gains on sale of securities, reflected in other income, were 
unusually high throughout 2009 and the first two quarters of 2010 also mainly due to factors associated with the financial crisis, including 
a steep interest rate curve and wide credit spreads that allowed the Bank to capitalize on specific investment strategies. 

62

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CWB Group 2010 Annual Report

Comprehensive management’s discussion and analysis along with unaudited interim consolidated financial statements for each 
quarter, including the fourth quarter of fiscal 2010, are available for review on SEDAR at www.sedar.com and on the Bank’s 
website at www.cwbankgroup.com. Copies of the quarterly reports to shareholders can also be obtained, free of charge, by 
contacting the Bank’s Investor Relations department via email at InvestorRelations@cwbank.com.

Table 26 – quarTerly Financial highlighTS(1) 
($ thousands, except per share amounts)

Net interest income (teb)

Less teb adjustment

Net interest income

per financial statements

Other income

Total revenues (teb)

Total revenues

Net income

Earnings per common share

Basic

Diluted

Diluted cash

Return on common

2010

Q4

Q3

Q2

$  89,206 

$  85,020 

$  80,132 

 3,179 

 2,782 

 2,662 

2009

Q1

q4

q1
$  74,306  $  68,012  $  60,934  $  52,812  $  54,596 
 1,586 

 2,189 

 2,397 

 1,675 

q3

q2

 2,563 

 86,027 

 22,364 

 82,238 

 26,025 

 77,470 

 30,840 

 71,743 

 26,366 

 111,570 

 111,045 

 110,972 

 100,672 

 108,391 

 108,263 

 108,310 

 39,107 

 46,595 

 37,884 

 98,109 

 40,035 

 0.53 

 0.48 

 0.49 

 0.64 

 0.59 

 0.60 

 0.52 

 0.47 

 0.48 

 0.57 

 0.52 

 0.52 

 65,615 

 22,087 

 90,099 

 87,702 

 30,357 

 0.42 

 0.39 

 0.39 

 58,745 

 24,604 

 85,538 

 83,349 

 28,729 

 0.39 

 0.38 

 0.38 

 51,137 

 22,570 

 75,382 

 73,707 

 21,580 

 0.30 

 0.30 

 0.30 

 53,010 

 22,351 

 76,947 

 75,361 

 25,619 

 0.40 

 0.40 

 0.41 

shareholders’ equity (ROE)

 15.1%

 19.1% 

 16.3%

 18.0%

 13.7%

 13.4%

 11.0% 

 14.7%

Return on average total assets (ROA)

Efficiency ratio (teb)

Efficiency ratio

Net interest margin (teb)

Net interest margin

Provision for credit losses as

 1.13 

 46.6 

 47.9 

 2.84 

 2.74 

 1.40 

 44.4 

 45.5 

 2.78 

 2.69 

 1.17 

 45.0 

 46.1 

 2.76 

 2.67 

 1.25 

 40.0 

 41.0 

 2.56 

 2.47 

 0.91 

 46.1 

 47.4 

 2.34 

 2.25 

0.87 

 47.0 

 48.2 

 2.13 

 2.05 

 0.70 

 53.1 

 54.3 

 1.93 

 1.87 

 0.93 

 47.3 

 48.3 

 1.99 

 1.93 

a percentage of average loans

 0.21 

 0.23 

 0.23 

 0.16 

 0.15 

 0.15 

 0.15 

 0.15 

(1)  See page 30 for a discussion of teb and non-GAAP measures.

AccOUNTING POLIcIES AND ESTImATES

critical accounting estiMates
CWB’s significant accounting policies are outlined in Note 1 and with related financial note disclosures by major caption in the 
consolidated financial statements. The policies discussed below are considered particularly important, as they require management 
to make significant estimates or judgements, some of which may relate to matters that are inherently uncertain.

Allowance for Credit Losses

An allowance for credit losses is maintained to absorb probable credit related losses in the loan portfolio. This allowance reflects 
management’s estimate of probable losses in the loan portfolio at the balance sheet date. In assessing existing credit losses, 
management must rely on estimates and exercise judgement regarding matters for which the ultimate outcome is unknown. These 
matters include economic factors, developments affecting particular industries and specific issues with respect to single borrowers. 
Changes in circumstances may cause future assessments of credit risk to be significantly different than current assessments and may 
require an increase or decrease in the allowance for credit losses. Establishing a range for the allowance for credit losses is difficult 
due to the number of uncertainties involved. The general allowance for credit losses is intended to address this uncertainty. At 
October 31, 2010, the Bank’s total allowance for credit losses was $78.6 million (2009 – $75.5 million) which included a specific 
allowance of $19.0 million (2009 – $14.3 million) and a general allowance of $59.6 million (2009 – $61.2 million). Allowances 
acquired in 2010 with the purchase of National Leasing were $2.6 million specific and $4.2 million general. Additional information 
on the process and methodology for determining the allowance for credit losses can be found in the discussion of credit quality  
on page 42 of this MD&A and Note 7 to the consolidated financial statements. This critical accounting estimate relates to CWB’s 
banking and trust segment.

knowing whAt works 

CWB Group 2010 Annual Report 63

 
 
 
 
 
 
 
 
 
Provision for Unpaid Claims and Adjustment Expenses

A provision for unpaid claims is maintained, with the provision representing the amounts needed to provide for the estimated 
ultimate expected cost of settling claims related to insured events (both reported and unreported) that have occurred on or before 
each balance sheet date. A provision for adjustment expenses is also maintained, which represents the estimated expected costs of 
investigating, resolving and processing these claims. Estimated recoveries of these costs from reinsurance ceded are included in 
assets. The computation of these provisions takes into account the time value of money using discount rates based on projected 
investment income from the assets supporting the provisions. The process of determining the provision for unpaid claims and 
adjustment expenses necessarily involves risks that the actual results will deviate from the best estimates made. These risks vary 
in proportion to the length of the estimation period and the volatility of each component comprising the liabilities. To recognize 
the uncertainty in establishing these best estimates and to allow for possible deterioration in experience, actuaries are required 
to include explicit margins for adverse deviation in assumptions for asset defaults, reinvestment risk, claims development and 
recoverability of reinsurance balances. All provisions are periodically reviewed and evaluated in light of emerging claims experience 
and changing circumstances. Changes in circumstances may cause future assessments of unpaid claims and adjustment expenses 
to be significantly different than current assessments and may require an increase or decrease in the provision. In estimating the 
provision for unpaid claims and adjustment expenses, a number of uncertainties are taken into account and assumptions made, 
which makes it difficult to estimate a range for the provision. Further, as noted above, the provision includes a margin for adverse 
deviations in assumptions. At October 31, 2010, the provision for unpaid claims and adjustment expenses totaled $80.1 million (2009 – 
$81.0 million). Additional information on the process and methodology for determining the provision for unpaid claims and adjustment 
expenses can be found in Note 22 to the consolidated financial statements. This critical estimate relates to CWB’s insurance segment.

Financial Instruments Measured at Fair Value

Cash resources, securities, securities purchased under resale agreements, securities sold under repurchase agreements, retained 
interest in securitized assets and derivative financial instruments are reported on the consolidated balance sheets at fair value.

The fair value of a financial instrument on initial recognition is the value of the consideration given or received. Subsequent  
to initial recognition, financial instruments measured at fair value that are quoted in active markets are based on bid prices for  
financial assets and offer prices for financial liabilities. For derivative financial instruments or other financial assets and liabilities  
where an active market does not exist, fair values are determined using valuation techniques that refer to observable market data, 
including discounted cash flow analysis, option pricing models and other valuation techniques commonly used by market participants.

The following table summarizes the significant financial assets and liabilities reported at fair value at October 31, 2010.

Table 27 – valuaTion oF Financial inSTrumenTS 
($ thousands)

Financial assets

Cash resources

Securities

Securities purchased under resale agreements

Retained interest in securitized assets

Derivative related

October 31, 2010

October 31, 2009

Financial liabilities

Derivative related

October 31, 2010

October 31, 2009

Valuation Technique

Quoted

Market

Model with

Observable

Prices

Market Data

Fair

Value

$ 

187,944  $ 

181,143  $ 

6,801 

 1,510,187 

 1,510,187 

 177,954 

 9,703 

 134 

 – 

 – 

 – 

 – 

 177,954 

 9,703 

 134 

1,885,922  $ 

1,691,330  $ 

194,592 

 2,190,847  $ 

2,182,022  $ 

8,825 

992  $ 

992  $ 

300,316  $ 

–  $ 

–  $ 

–  $ 

992 

992 

300,316

$ 

$ 

$ 

$ 

$ 

Notes 3, 4, 5, 12 and 30 to the consolidated financial statements provide additional information regarding these financial 
instruments. This critical accounting estimate relates to both operating segments.

CWB has no direct exposure to any troubled non-bank sponsored asset-backed commercial paper, collateralized debt obligation, credit 
default swaps, U.S. subprime mortgages or monoline insurers. CWB also has no direct credit exposure to sovereign debt outside of Canada.

64

knowing whAt works 
CWB Group 2010 Annual Report

 
changes in accounting policies 
There were no changes in accounting policies during 2010.

future changes in accounting policies

International Financial Reporting Standards

The Canadian Institute of Chartered Accountants (CICA) will transition Canadian GAAP for publicly accountable entities to 
International Financial Reporting Standards (IFRS) for interim and annual financial statements effective for fiscal years beginning 
on or after January 1, 2011, including comparatives for the prior year. As a result, the Bank’s consolidated financial statements 
will be prepared in accordance with IFRS for the 2012 fiscal year commencing November 1, 2011 and will include comparative 
information for the 2011 fiscal year. 

The information provided below will allow investors and others to obtain a better understanding of our IFRS transition plan and 
the resulting possible effects on such things as the Bank’s financial statements and operating performance measures. Readers are 
cautioned, however, that it may not be appropriate to use such information for any other purpose. The information provided 
reflects the Bank’s most recent assumptions and expectations, and there continues to be significant changes in the standards as 
proposed or issued by the International Accounting Standards Board (IASB). Of the IASB’s Work Plan, the Financial Instruments 
project may impact CWB significantly, and therefore, management continues to monitor the developments of this project closely.

The Bank commenced its IFRS conversion project during 2008 and established a formal project governance structure, including 
an IFRS Steering Committee, to monitor the progress and critical decisions in the transition to IFRS. The Steering Committee 
consists of senior levels of management from Finance, Credit Risk Management and Information Services. An external advisor has 
been engaged to work with the Bank’s project staff on certain IFRS topics. Regular reporting is provided by the project team to the 
Steering Committee and the Audit Committee.

IFRS Transition Plan
The Bank has embarked on a four phase project to identify and evaluate the impact of the transition to IFRS on the consolidated 
financial statements and develop a plan to complete the transition. The project plan includes the following phases:

1)  Diagnostic phase – This phase involved performing a high-level impact assessment to identify key areas that may be impacted by 
the transition to IFRS. As a result of these procedures, the potentially affected areas were ranked as high, medium or low priority.

2)  Design and planning phase – In this phase, each area identified from the diagnostic phase was addressed through a detailed impact 
assessment. This phase involved specification of changes required to existing accounting policies and/or disclosures, information 
systems and business processes. In addition, preliminary internal communication and training occurred during this phase.

3)  Solution development phase – This phase includes the execution of any required changes to information systems and business 
processes, completing formal authorization processes to approve recommended accounting policy changes, development of 
draft IFRS financial statements, and delivery of training programs for the Finance staff and other groups, as necessary.

4) 

Implementation phase – The final phase will involve the collection of financial information necessary to compile IFRS-compliant 
financial statements, embedding IFRS in business processes, and Audit Committee approval of IFRS financial statements.

Progress Towards Transition Plan
The Bank completed the diagnostic phase in October 2008, the design and planning phase in October 2009 and the solution 
development phase is now substantially complete. The Bank’s detailed impact assessment has identified a number of differences 
between IFRS and Canadian GAAP that impact CWB’s financial statements. Most of the differences identified are not expected to 
have a material impact on the reported results and financial position, and the Bank has determined that CWB’s accounting policies 
are largely aligned with IRFS requirements in many key areas. Of the differences identified, none will require significant changes 
to the Bank’s information systems. Based on the analysis completed to date, the most significant accounting policy differences on 
initial transition for the Bank due to adopting IFRS have been identified as the following:

Loan loss accounting – Although both existing Canadian GAAP and IFRS calculate loan losses using the incurred loss model, IFRS 
is more specific as to what qualifies as an “incurred event.” Under IFRS, incurred losses require objective evidence of impairment, 
must have a reliably measurable effect on the present value of estimated cash flows and be supported by currently observable data. 
This difference is not expected to impact the calculation of the specific allowance for credit losses but may impact the estimation 
of the general (or collective) allowance, which totaled $59.6 million at October 31, 2010. The Bank continues to develop its 
methodology, but it is not yet determinable whether any adjustments will be required. 

knowing whAt works 

CWB Group 2010 Annual Report 65

Derecognition – Under existing IFRS rules, NL’s securitized assets (totaling $199 million at October 31, 2010) would be reported 
on the balance sheet, which would increase both loans and debt. However, recent IASB proposals, if adopted, would permit all 
securitized pools existing prior to the transition date to remain off-balance sheet.

Consolidation – Under IFRS, a variable interest entity (VIE) is consolidated by an entity if the entity is deemed to control it,  
as determined under the criteria within International Accounting Standard (IAS) 27 – Consolidated and Separate Financial Statements. 
As a result, Canadian Western Bank Capital Trust will be consolidated under IFRS, which will decrease deposits and increase debt. 
For more information about this special purpose entity see Note 15 of the 2010 audited consolidated financial statements.

Business Combinations – Under IFRS, contingent consideration related to a business combination is accounted for as a financial 
liability and fair valued at the time of the acquisition. An adjustment of the liability to current fair value is recorded through net 
income every period thereafter until settlement. Under Canadian GAAP, when the amount of contingent consideration cannot 
be reasonably estimated or the outcome of the contingency cannot be determined without reasonable doubt, the liability is not 
recognized until the contingency is resolved and consideration is issued or becomes issuable, and at such time, the consideration 
is recorded as an adjustment of goodwill. The contingent consideration related to the 2010 NL acquisition will be fair valued 
on transition to IFRS, and an adjustment is expected to increase liabilities and reduce retained earnings. Development of an 
appropriate methodology to calculate the fair value of the contingent consideration is currently underway.

IFRS 1 – IFRS 1: First Time Adoption of IFRS provides a framework for the transition to IFRS. Generally, retroactive application 
is applied to the opening balance sheet for the comparative 2010 year financial statements as though the Bank had always applied 
IFRS. However, IFRS 1 permits both mandatory exceptions to retroactive application and optional exemptions from other IFRS 
standards. The Bank has evaluated all optional exemptions under IFRS 1, with the most significant potential exemption relating 
to business combinations. The Bank expects to elect not to apply IFRS 3 – Business Combinations retrospectively to business 
combinations that occurred before November 1, 2010.

66

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The following table is a summary of the Bank’s progress towards completion of selected key activities of our IFRS transition 
plan as of October 31, 2010. At this time, the Bank cannot quantify the impact that the future adoption of IFRS will have on the 
financial statements and operating performance measures. Additional information will be provided as CWB moves towards the 
changeover date on November 1, 2011.

Key Activity

Key Milestones

Status

Identify applicable differences in 
Canadian GAAP/IFRS accounting 
policies and practices and design 
and implement solutions.

Select IFRS 1 choices.

Develop financial statement and 
related note disclosure format.

Quantify effects of transition.

T
N
E
M
E
T
A
T
S
L
A
C
N
A
N
I
F

I

N
O
I
T
A
R
A
P
E
R
 P

Senior management and Steering 
Committee sign-off for all key 
IFRS accounting policy choices 
that occurred during the third 
quarter of 2010.

Development and review of 
draft financial statement format 
commenced during the fourth 
quarter of 2010 and is expected to 
be completed in the first quarter  
of 2011.

Define and introduce appropriate 
level of IFRS expertise for each of 
the following:

 · Finance group

 · CWB lenders

 · Audit Committee & Board  

of Directors

Timely training provided to align 
with work under transition –  
all training to be completed by 
mid-2011.

Communication of effects  
of transition in time for 2012  
financial reporting process,  
by mid-2011.

I

G
N
N
A
R
T

I

Completed the Diagnostic phase 
and Design & Planning phase, 
which involved a detailed impact 
assessment of the differences 
between Canadian GAAP 
and IFRS.

Completed the analysis of 
accounting policy choices.

The financial statement, related 
note disclosure format, and 
quantified effect of the transition 
is expected to be completed during 
the first quarter of 2011.

Participated in industry IFRS 
specialist groups.

Finance group, Audit Committee 
and Board of Directors training 
occurred during Q4 2007, Q3 
2009 and Q3 2010; Periodic status 
reports ongoing.

Engaged a third-party subject 
matter expert to assist in the 
training of CWB lenders in 2009.

N
O
I
T
A
M
R
O
F
N

I

S
M
E
T
S
Y
S

L
O
R
T
N
O
C

T
N
E
M
N
O
R
V
N
E

I

Identify and address IFRS 
differences that require changes to 
financial systems.

Confirmation that business 
processes and systems are IFRS 
compliant throughout the project.

Evaluate and select methods to 
address need for dual record-
keeping during 2011 (i.e. IFRS and 
Canadian GAAP) for comparatives.

Confirmation that systems can 
address 2011 dual record-keeping 
processing requirements by the 
first quarter of 2009.

Diagnostic analysis regarding 
current systems completed; no 
significant business processes or 
system changes required.

Dual record-keeping process 
confirmed during first quarter 
of 2009.

Assessment of all key control and 
design effectiveness implications 
throughout 2010.

Completion of changes by the first 
quarter of 2011.

Commenced analysis of control 
requirements and expect 
finalization prior to the recording 
of the 2011 comparative 
adjustments. 

Revise existing internal control 
processes and procedures  
to address significant changes to 
existing accounting policies and 
practices, including the need for 
dual record-keeping during 2011.

Design and implement internal 
controls with respect to one-time 
transition adjustments and 
related communications.

knowing whAt works 

CWB Group 2010 Annual Report 67

 
 
 
 
 
 
RISk mANAGEmENT

The shaded areas of this MD&A represent a discussion of risk management policies and procedures relating to credit, market 
and liquidity risks as required under the CICA Handbook section 3862, Financial Instruments – Disclosures which permits 
these specific disclosures to be included in the MD&A. Therefore, the shaded areas presented on pages 68 to 72 of this 
MD&A form an integral part of the audited consolidated financial statements for the year ended October 31, 2010.

overview
Effective risk management is central to the ability to remain financially sound and profitable and includes identifying, assessing, 
managing and monitoring all aspects of risk that have potential to affect CWB’s businesses. CWB, like other financial institutions, 
is exposed to several factors that could adversely affect its operating and regulatory environments, financial condition and financial 
performance, and which may also influence an investor to buy, sell or hold CWB shares, deposits, debentures and other securities. 
While CWB has demonstrated its ability to effectively manage these risks through conservative management practices, a strong 
risk culture and a disciplined risk management approach, many of the risk factors are beyond CWB’s direct control. CWB 
established a dedicated Group Risk Management function in 2010 to assist with the ongoing evolution of its overall risk 
management processes.

Senior management is responsible for establishing the framework for identifying risks and developing appropriate risk 
management policies and frameworks. The Board of Directors, either directly or through its committees, reviews and 
approves the key policies and implements specific reporting procedures to enable them to monitor ongoing compliance over 
significant risk areas. At least annually, a report on risks and risk management policies is presented to the Board and/or Board 
committees for review and assessment.

The Loans Committee of the Board, which maintains a close working relationship with the credit risk management group, is 
responsible for the:

 · review and approval of credit risk management policies;

 · review and approval of loans in excess of delegated limits;

 · review and monitoring of impaired and other less than satisfactory loans; and,

 · recommendation of the adequacy of the allowance for credit losses to the Audit Committee.

The Asset Liability Committee (ALCO) meets monthly and provides management oversight related to the risks of banking 
and trust operations, other than credit risk. ALCO is a senior management committee chaired by the executive with 
responsibility for Treasury, with the President and Chief Executive Officer (CEO) and other senior officers as members. 
ALCO is responsible for:

 · ensuring that risks other than credit risk are identified and assessed and that appropriate policies are in place and effective;

 · the establishment and maintenance of policies and programs for liquidity management and control, funding sources, 

investments, foreign exchange risk, interest rate and derivatives risk, and trust services risk; and,

 · overseeing compliance and strategy respecting diversification of product offerings and management of risks.

Asset liability management policies are approved and reviewed at least annually by the Board with quarterly status reporting 
also provided.

The Operations Committee meets regularly, is comprised of supervisory and management personnel from all areas of banking 
operations, and is chaired by a member of senior management. This committee is responsible for developing appropriate policies 
and procedures, including internal controls, respecting day-to-day, routine banking operations.

The internal audit department performs audits in all areas of the Bank, audits all subsidiaries, and reports the results directly to 
senior management, as well as the Bank’s CEO and Audit Committee. Internal audit of NL’s operations will commence in 2011.

68

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CWB Group 2010 Annual Report

creDit risk

Credit risk is the risk that a financial loss will be incurred due to the failure of a counterparty to discharge its contractual 
commitment or obligation to CWB. Credit risk is managed through lending policies and procedures, the establishment 
of lending limits and a defined approval process. Risk diversification is addressed by establishing portfolio limits by 
geographic area, industry sector and product. CWB’s policy is to limit connected corporate borrowers’ loan authorizations 
to not more than 10% of the Bank’s shareholders’ equity. The limit for any single exposure is presently set at $50 
million. CWB customers with larger borrowing requirements can be accommodated through loan syndications with other 
financial institutions.

The Bank employs and is committed to a number of important principles to manage credit exposures, which include:

 · a Loans Committee of the Board whose duties include approval of lending policies, establishment of lending limits  

for the Bank, the delegation of lending limits and the approval of larger credits, as well as quarterly reports prepared  
by management on watch list loans, impaired loans, the adequacy of the allowance for credit losses, environmental risk  
and diversification of the portfolio;

 · delegated lending authorities, which are clearly communicated to personnel engaged in the credit granting process, 

a defined approval process for loans in excess of those limits and the review of larger credits by a senior management 
group prior to recommendation to the Loans Committee of the Board;

 · credit policies, guidelines and directives, which are communicated to all branches and officers whose activities  

and responsibilities include credit granting and risk assessment;

 · appointment of personnel engaged in credit granting who are qualified, experienced bankers;

 · a standardized credit risk rating classification established for all credits and reviewed not less than annually;

 · annual reviews of individual credit facilities (except consumer loans and single-unit residential mortgages);

 · quarterly review of risk diversification by geographic area, industry sector and product measured against assigned 

portfolio limits;

 · pricing of credits commensurate with risk to ensure an appropriate financial return;

 · management of growth within quality objectives;

 · early recognition of problem accounts and immediate implementation of steps to protect the safety of Bank funds;

 ·

independent reviews of credit valuation, risk classification and credit management procedures by the internal audit group, 
which includes reporting the results to senior management, the CEO and the Audit Committee;

 · detailed quarterly reviews of accounts rated less than satisfactory, including establishment of an action plan  

for each account; and,

 · completion of a watch list report recording accounts with evidence of weakness and an impaired loan report covering 

loans that show impairment to the point where a loss is possible.

Environmental Risk

The operations of the Bank do not have a material effect on the environment. However, a risk of default may occur if a borrower is 
unable to repay loans due to environmental cleanup costs. The Bank, in certain situations, may become directly liable for cleanup 
costs when it is deemed to have taken control or ownership of a contaminated property. Risk assessment criteria and procedures are 
in place to manage environmental risks and these are communicated to lending personnel. Reports on environmental inspections 
and findings are reviewed by senior management and reported upon quarterly to the Board.

Portfolio Quality

The Bank’s strategy is to maintain a quality portfolio. Efforts are directed toward achieving a wide diversification, engaging 
experienced personnel who provide a hands-on approach in credit granting, account management and quick action when 
problems develop. The lending focus is primarily directed to small- and medium-sized businesses with operations conducted in 
the four western provinces and to individuals. Relationship banking and “know your customer” are important tenets of account 
management. An appropriate financial return on the level of risk is fundamental.

knowing whAt works 

CWB Group 2010 Annual Report 69

liQuiDity risk
Liquidity risk relates to financial liabilities that are settled by delivering cash or another financial asset. This risk arises from 
fluctuations in cash flows from lending, deposit taking, investing and other activities. Effective liquidity management ensures that 
adequate cash is available to honour all cash outflow obligations while limiting the opportunity cost of holding short-term assets. 
Maintenance of a prudent liquidity base also provides flexibility to fund loan growth and react to other market opportunities.

Liquidity policies include:

 · measurement and forecast of cash flows;

 · maintenance of a pool of high quality liquid assets;

 · a stable base of core deposits from retail and commercial customers;

 ·

limits on single deposits and sources of deposits;

 · scenario testing in the operating, micro, and macro environments;

 · diversification of funding sources; and

 · an approved contingency plan.

Key features of liquidity management are:

 · daily monitoring of expected cash inflows and outflows;

 · tracking and forecasting the liquidity position, including the flows from off-balance sheet items, on a forward four-month 

rolling basis;

 · consideration of the term structure of assets and liabilities, with emphasis on deposit maturities, as well as expected loan 

fundings and other commitments to provide funds when determining required levels of liquidity; and,

 · separate management of the liquidity position of each regulated entity to ensure compliance with regulatory guidelines.

Subsequent to October 31, 2010, DBRS Limited issued credit ratings on the Bank’s senior debt (deposits) and subordinated 
debentures of “A (low)” and “BBB (high)”, respectively, both with a stable outlook. Credit ratings do not comment on market 
price or suitability of any financial instrument for a particular investor and are not recommendations to purchase, sell or hold 
securities. Ratings are subject to revision or withdrawal at any time by the rating organization. Management believes the rating 
will help increase the breadth of clients and investors who can participate in CWB’s deposit and debt offerings while also lowering 
the Bank’s overall cost of capital. 

Market risk
Market risk is the impact on earnings resulting from changes in financial market variables such as interest rates and foreign 
exchange rates. Market risk arises when making loans, taking deposits and making investments. CWB itself does not undertake 
trading activities and, therefore, does not have risks related to such activities as market making, arbitrage or proprietary trading. 
CWB’s material market risks are confined to interest rates and foreign exchange as discussed below.

Interest Rate Risk

Interest rate risk, or sensitivity, is defined as the impact on net interest income, both current and future, resulting from a change 
in market interest rates. This risk and potential variability in earnings arises primarily when cash flows associated with interest 
sensitive assets and liabilities have different repricing dates. The differentials, or interest rate gaps, arise as a result of the financial 
intermediation process and reflect differences in term preferences on the part of borrowers and depositors.

A positive interest rate gap exists when interest sensitive assets exceed interest sensitive liabilities for a specific maturity or 
repricing period. Generally, a positive gap will result in an increase in net interest income when market interest rates rise since 
assets reprice earlier than liabilities. The opposite impact will generally occur when market interest rates fall. However, the 
directness of the correlation may be disrupted when interest rates approach zero.

CWB’s earnings are affected by the monetary policies of the Bank of Canada. Monetary policy decisions have an impact on the 
level of interest rates, which can have an impact on earnings.

To manage interest rate risk arising as a result of the financial intermediation process, ALCO establishes policy guidelines for 
interest rate gap positions and meets regularly to monitor the Bank’s position and decide future strategy. The objective is to 
manage the interest rate risk within prudent guidelines. Interest rate risk policies are approved and reviewed at least annually by 
the Board of Directors, with quarterly reporting provided to the Board as to the gap position.

70

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CWB Group 2010 Annual Report

Exposure to interest rate risk is controlled by managing the size of the static gap positions between interest sensitive assets and 
interest sensitive liabilities for future periods. Gap analysis is supplemented by computer simulation of the asset liability portfolio 
structure, duration analysis and dollar estimates of net interest income sensitivity for periods of up to one year. The interest rate 
gap is measured at least monthly. Note 29 to the consolidated financial statements shows the gap position at October 31, 2010 for 
select time intervals.

The gap analysis in Note 29 is a static measurement of interest rate sensitive gaps at a specific time. These gaps can change 
significantly in a short period of time. The impact of changes in market interest rates on earnings will depend upon the magnitude 
and rate of change in interest rates, as well as the size and maturity structure of the cumulative interest rate gap position and 
management of those positions over time.

During the year, the one-year and under cumulative gap decreased to 1.5% from 1.8% at October 31, 2009, while the one-month 
and under gap increased to 7.8% from 4.1% a year earlier. To the extent possible within the Bank’s acceptable parameters for 
risk, the asset/liability position will continue to be managed such that changing interest rates would generally be neutral to net 
interest income.

Interest sensitive assets matched against interest sensitive liabilities are managed on a relatively risk neutral duration basis. 
Non-interest rate sensitive assets, liabilities and shareholders’ equity are typically managed at a target duration of between 
two and three years.

Of the $3,887 million in fixed term deposit liabilities maturing within one year from October 31, 2010, approximately $2,919 
million (27% of total deposit liabilities) mature by April 30, 2011. The term in which maturing deposits are retained will have 
an impact on the future asset liability structure and, hence, interest rate sensitivity. Approximately $319 million of the fixed term 
deposit liabilities maturing within one month are deposits redeemable at any time.

The estimated sensitivity of net interest income to a change in interest rates is presented in Table 28. The amounts represent 
the estimated change in net interest income over the time period shown resulting from a one percentage point change in interest 
rates. The estimates are based on a number of assumptions and factors, which include:

 · a constant structure in the interest sensitive asset liability portfolio;

 ·

 ·

floor levels for various deposit liabilities;

interest rate changes affecting interest sensitive assets and liabilities by proportionally the same amount and applied at the 
appropriate repricing dates; and,

 · no early redemptions.

At October 31, 2010, a 1% increase in interest rates would increase net interest income by 2.3% over the following 12 months; 
this compares to October 31, 2009 when a 1% increase in interest rates would have decreased net interest income by 2.5% over 
the following 12 months. At October 31, 2010, a 1% decrease in interest rates would decrease net interest income by 1.5% over 
the following 12 months; this compares to October 31, 2009 when a 1% decrease in interest rates would have increased net 
interest income by 3.8% over the following 12 months.

Table 28 – eSTimaTed SenSiTiviTy oF neT inTereST income aS a reSulT oF one PercenTage PoinT change in inTereST raTeS 
($ thousands)

Impact of 1% increase in interest rates 

Period

90 days

1 year

1 year percentage change

Impact of 1% decrease in interest rates

Period

90 days

1 year

1 year percentage change

2010

2009

$ 

2,378 

$ 

(1,394)

 7,372 

 2.3% 

 (6,574)

 (2.5)%

2010

2009

$ 

(1,694)

$ 

2,394 

 (4,703)

 (1.5)%

 10,241 

 3.8%

knowing whAt works 

CWB Group 2010 Annual Report 71

Based on the current interest rate gap position, it is estimated that a 1% increase in all interest rates would decrease annual other 
comprehensive income by $9.8 million, net of tax (2009 – $21.4 million). A one-percentage point decrease in all interest rates 
would increase annual other comprehensive income by a similar amount.

It is management’s intention to continue to manage the asset liability structure and interest rate sensitivity through pricing and product 
policies to attract appropriate assets and liabilities, as well as through the use of interest rate swaps or other appropriate hedging 
techniques (see discussion under Derivative Financial Instruments on page 57). Assets and liabilities having a term to maturity in excess 
of five years are subject to specific review and control and, with the exception of subordinated debentures and the deposit from CWB 
Capital Trust, were not material. The subordinated debentures, which are typically redeemed (subject to OSFI approval) after five years, 
and the deposit from CWB Capital Trust are discussed in Notes 15 and 18 to the consolidated financial statements.

Foreign Exchange Risk

Foreign exchange risk arises when there is a difference between assets and liabilities denominated in a foreign currency. In 
providing financial services to its customers, the Bank has assets and liabilities denominated in U.S. dollars. At October 31, 
2010, assets denominated in U.S. dollars were 1.6% (2009 – 1.4%) of total assets and U.S. dollar liabilities were 1.6% (2009 
– 1.4%) of total liabilities. Currencies other than U.S. dollars are not bought or sold other than to meet specific customer 
needs and, therefore, the Bank has virtually no exposure to currencies other than U.S. dollars.

Policies have been established that include limits on the maximum allowable differences between U.S. dollar assets and 
liabilities. The difference is measured daily and managed by use of U.S. dollar forward contracts or other means. Policy 
respecting foreign exchange exposure is reviewed and approved at least annually by the Board of Directors, and deviations 
from policy are reported to the Board and ALCO.

insurance risk
The Bank is exposed to insurance risk through its wholly owned subsidiary, CDI, which offers home and auto insurance to customers 
in BC and Alberta. Accordingly, CDI’s operations are subject to the elements of risk associated with these lines of business, which 
can cause fluctuations and uncertainties in earnings. These elements include cyclical patterns in the industry and unpredictable 
developments, including weather-related and other natural catastrophes. CDI carries reinsurance coverage as part of its strategy to 
manage these risks. The industry is also impacted by political, regulatory, legal and economic influences. The insurance business 
involves various types of insurance related risk; in particular, underwriting risk, pricing risk, claims risk, reinsurance risk and 
regulatory risk. Policies and procedures have been established to manage insurance related risk, as well as other categories of risk 
to which CDI is exposed. CDI’s Board of Directors, is responsible for reviewing and approving key policies and implementing 
reporting requirements to monitor compliance over significant areas.

Underwriting risk is the risk of financial loss due to inappropriate selection of customers and is reduced through controls built 
into CDI’s rating and underwriting system. These controls include eligibility audits and a review by senior staff of exceptions. 
Pricing risk is the risk that products may be inappropriately priced due to actual experience not matching the assumptions 
made at the time pricing is determined. This is mitigated by regular underwriting reviews of product rate adequacy. Regulatory 
intervention may also impact rate adequacy.

Claims risk includes the risk of financial loss due to adverse deviation in the amount, frequency or timing of claims. Policies and 
procedures are in place to ensure that trained staff handle claims. However, the process for establishing the provision for unpaid 
claims may reflect significant judgment and uncertainty, especially with respect to liability claims. Factors such as inflation, claims 
settlement patterns, legislative activity and litigation trends may impact the actual claims amount as the claims are adjusted over time.

The risk that CDI might be exposed to large claims or to an accumulation of claims resulting from a natural catastrophe, such as 
a weather-related or seismic event, is mitigated by reinsurance treaties that protect CDI from such risks. Reinsurance risk includes 
the risk that reinsurance counterparties are not financially strong and that underwriting strategies are inappropriately matched 
with reinsurance programs. CDI’s reinsurance is only purchased from reinsurers meeting a certain minimum security rating 
and these ratings are monitored on a regular basis. CDI’s reinsurance treaties are matched to underwriting strategies through 
participation of senior underwriting staff in the process. CDI is dependent on the availability and pricing of its external reinsurance 
arrangements and this availability and global markets may impact pricing. If CDI is unable to renew such arrangements at favourable 
rates and to adequate limits, then CDI may need to modify its underwriting practices or commitments.

In addition, as the insurance business is heavily regulated, CDI is exposed to regulatory risk. This is evidenced by the provincial 
government mandated reforms to auto insurance in Alberta. This risk is managed mainly by monitoring current developments and 
by actively participating in relevant bodies and associations in order to contribute CDI’s perspective.

72

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CWB Group 2010 Annual Report

operational risk
Operational risk is inherent in all business activities, including banking, trust, wealth management and insurance operations and 
is embedded in the processes that support other risks, like credit, liquidity and market risk. It is the potential for loss as a result 
of external events, human error or inadequacy, or failure of processes, procedures or controls. Its impact can be financial loss, 
loss of reputation, loss of competitive position or regulatory penalties. CWB is exposed to operational risk from internal business 
activities, external threats and activities that are outsourced. While operational risk cannot be completely eliminated, proactive 
operational management is a key strategy to mitigate this risk. The financial measure of operational risk is actual losses incurred. 
No material losses occurred in 2010.

The Basel II framework includes capital requirements related to operational risk in the banking and trust operating segment. 
Under Basel II, CWB uses the Standardized Approach  for operational risk. The recently established Group Risk Management 
function is responsible for the continual enhancement of the group-wide Operational Risk Framework and the evolution of CWB’s 
approach to operational risk management. 

Strategies to minimize and manage operational risk include:

Management:

 · a knowledgeable and experienced management team that is committed to sound management and promotes a highly ethical culture;

 · very clear communication of “Tone at the Top”, which supports effective risk management reporting;

 · a flat organization structure with management close to their operations, which facilitates effective internal communication;

 · organizational surveys on employee engagement and corporate culture;

 · communication of the importance of effective risk management to all levels of staff through training and policy implementation; and

 · a management team that is well versed on the Bank’s operational risk tolerance and appetite.

Framework and supporting policies:

 · a mature group-wide Operational Risk Framework that encompasses a common language of risk coupled with enterprise-wide 

programs and methodologies for identification, measurement, control, reporting and management of operational risk;

 ·

implementation of policies and procedural controls appropriate to address identified risks and which include segregation of duties 
and built-in checks and balances;

 · an annual anonymous employee survey on the control environment;

 · the adoption of the COSO (Committee of Sponsoring Organizations of the Treadway Commission) for Smaller Business 

framework for internal control assessment;

 · recent enhancements to CWB’s fraud prevention processes and policies; 

 · certification of National Leasing under ISO 9001 standards for quality management and quality management systems;

 · regular meetings of ALCO, CDI’s Operational Risk Committee and the risk committees of CWT and Valiant;

 · regular meetings of the Operations Committee, a management committee made up of supervisory and management personnel 

from all banking operational areas and chaired by a member of senior management, which is responsible for the development and 
recommendation of policies and procedures regarding day-to-day, routine banking operations;

 · established “whistleblower” processes and employee codes of conduct;

 · operational risk assessments conducted by business managers closest to the identified risks, that are annually reviewed and 

reported to ALCO and the Board ;

 · regular internal audits for compliance and the effectiveness of procedural controls by a strong, independent internal audit team;

 · centralized reporting of operating losses to senior management and the Board;

 · maintenance of a group-wide outsourcing risk management program;

 · continual assessment and benchmarking of the amount and type of business insurance to ensure it is providing the coverage required;

 · use of technology via automated systems with built-in controls;

 · an effective change management process supported by a Project Steering Committee;

 · continual review and upgrade of systems and procedures; and,

 · continual updating and testing of procedures and contingency plans for disaster recovery and business continuity (including 

pandemic planning).

knowing whAt works 

CWB Group 2010 Annual Report 73

In addition, the external auditors provide management and the Audit Committee with any recommendations for 
improvements to internal controls or procedures identified during their annual examination of the consolidated financial 
statements. CWB also maintains appropriate insurance coverage through a financial institution bond policy.

general business anD econoMic conDitions
CWB primarily operates in Western Canada. As a result, its earnings are impacted by the general business and economic 
conditions of the four western provinces. The conditions include short-term and long-term interest rates, resource 
commodity prices, inflation, exchange rates, consumer, business and government spending, fluctuations in debt and capital 
markets, as well as the strength of the economies in which CWB and its customers operate.

level of coMpetition
CWB’s performance is impacted by the level of competition in the markets in which it operates. Each of CWB’s businesses 
operates in highly competitive markets. Customer retention may be influenced by many factors, including relative service 
levels, the prices and attributes of products and services, changes in products and services, and actions taken by competitors.

regulatory anD legal risk
The businesses operated by CWB and its subsidiaries are highly regulated through laws and regulations that have been 
put in place by various federal and provincial governments and regulators. Changes to laws and regulations, including 
changes in their interpretation or implementation, could adversely affect CWB. CWB’s failure to comply with applicable 
laws, regulations, industry codes or regulatory expectations could result in sanctions, financial penalties and costs associated 
with litigation that could adversely impact its earnings and damage its reputation. Although it is not possible to completely 
eliminate regulatory and legal risk, CWB takes what it believes to be reasonable and prudent measures designed to ensure 
compliance with governing laws and regulations including its legislative compliance framework.

accuracy anD coMpleteness of inforMation on custoMers anD counterparties
CWB depends on the accuracy and completeness of information about customers and counterparties. In deciding whether to 
extend credit or enter into other transactions with customers and counterparties, CWB may rely on information furnished by 
them, including financial statements, appraisals and other financial information. CWB may also rely on the representations 
of customers and counterparties as to the accuracy and completeness of that information and, with respect to financial 
statements, on the reports of auditors. CWB’s financial condition and earnings could be negatively impacted to the extent it 
relies on financial statements that do not comply with GAAP, that are materially misleading, or that do not fairly present, in 
all material respects, the financial condition and results of operations of the customer or counterparties.

ability to execute growth initiatives
As part of its long-term corporate strategy, CWB intends to continue growing its business through a combination of organic 
growth and strategic acquisitions. The ability to successfully grow its business will be dependent on a number of factors, 
including identification of accretive new business or acquisition opportunities, negotiation of purchase agreements on 
satisfactory terms and prices, approval of acquisitions by regulatory authorities, securing satisfactory regulatory capital and 
financing arrangements and integration of newly acquired operations into the existing business. All of these activities may be 
more difficult to implement or may take longer to execute than management anticipates. Further, any significant expansion 
of the business may increase the operating complexity and divert management’s attention away from established or ongoing 
business activities. Any failure to manage acquisition strategies successfully could have a material adverse impact on CWB’s 
business, financial condition and results of operations.

inforMation systeMs anD technology
CWB and its subsidiaries’ businesses are highly dependent upon information technology systems. Third parties provide 
key components of infrastructure, such as Internet connections and access to external networks. Disruptions in the Bank’s 
information technology systems, whether through internal or external factors, as well as disruptions in Internet, network 
access or other voice or data communication services provided by these third parties could adversely affect CWB’s ability to 
deliver products and services to customers and otherwise conduct business.

74

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CWB Group 2010 Annual Report

reputation risk
Reputation risk is the risk to earnings and capital from negative public opinion. Negative public opinion can result from 
actual or alleged conduct in any number of activities, but often involves questions about business ethics and integrity, 
competence, corporate governance practices, quality and accuracy of financial reporting disclosures, or quality of 
products and service. Negative public opinion could adversely affect the ability to keep and attract customers and could 
expose CWB to litigation or regulatory action.

other factors
CWB cautions that the above discussion of risk factors is not exhaustive. Other factors beyond CWB’s control that may 
affect future results include changes in tax laws, technological changes, unexpected changes in consumer spending and 
saving habits, timely development and introduction of new products, and the anticipation of and success in managing 
the associated risks.

UPDATED ShARE INFORmATION
As at December 2, 2010, there were 66,651,694 common shares outstanding. Also outstanding were employee stock 
options, which are or will be exercisable for up to 3,793,077 common shares for maximum proceeds of $75.5 million 
and 13,471,611 warrants that are each exercisable until March 3, 2014 to purchase one common share in the Bank at a 
price of $14.00. 

On December 6, 2010, the Board of Directors declared a quarterly cash dividend of $0.13 per common share payable 
on January 13, 2011 to shareholders of record on December 30, 2010. The Board of Directors also declared a cash 
dividend of $0.453125 per Series 3 Preferred Share payable on January 31, 2011 to shareholders of record on January 
21, 2011.

cONTROLS AND PROcEDURES
As of October 31, 2010, an evaluation was carried out of the effectiveness of the Bank’s disclosure controls and 
procedures. Based on that evaluation, the Chief Executive Officer and Chief Financial Officer will certify that the 
design and operating effectiveness of those disclosure controls and procedures were effective.

Also at October 31, 2010, an evaluation was carried out of the effectiveness of internal controls over financial reporting 
to provide reasonable assurance regarding the reliability of financial reporting and financial statement compliance with 
GAAP. Based on that evaluation, the Chief Executive Officer and Chief Financial Officer will certify that the design 
and operating effectiveness of internal controls over financial reporting were effective.

The Bank’s certifying officers have limited the scope of the design and operating effectiveness of disclosure controls 
and procedures and internal control over financial reporting to exclude the controls, policies and procedures of 
National Leasing, acquired in the second quarter of 2010. This limitation will be removed no later than January 31, 
2011.

These evaluations were conducted in accordance with the standards of COSO for Smaller Business, a recognized 
control model, and the requirements of Multilateral Instrument 52-109 of the Canadian Securities Administrators. A 
Disclosure Committee, comprised of members of senior management, assists the Chief Executive Officer and Chief 
Financial Officer in their responsibilities. Management’s evaluation of controls can only provide reasonable, not 
absolute assurance that all control issues that may result in material misstatement, if any, have been detected.

There were no changes in the Bank’s internal controls over financial reporting that occurred during the year ended 
October 31, 2010 that have materially affected, or are reasonably likely to materially affect, the Bank’s internal control 
over financial reporting.

This Management’s Discussion and Analysis is dated December 6, 2010.

knowing whAt works 

CWB Group 2010 Annual Report 75

financial stateMents

mANAGEmENT’S RESPONSIBILITY FOR FINANcIAL REPORTING
The consolidated financial statements of Canadian Western Bank and related financial information presented in this annual 
report have been prepared by management, who are responsible for the integrity and fair presentation of the information 
presented, which includes the consolidated financial statements, Management’s Discussion and Analysis (MD&A) and other 
information. The consolidated financial statements were prepared in accordance with Canadian generally accepted accounting 
principles, including the requirements of the Bank Act and related rules and regulations issued by the Office of the 
Superintendent of Financial Institutions Canada. The MD&A has been prepared in accordance with the requirements  
of securities regulators, including National Instrument 51-102 of the Canadian Securities Administrators (CSA).

The consolidated financial statements, MD&A and related financial information reflect amounts which must, of necessity,  
be based on informed estimates and judgments of management with appropriate consideration to materiality. The financial 
information represented elsewhere in this annual report is fairly presented and consistent with that in the consolidated  
financial statements.

Management has designed the accounting system and related internal controls, and supporting procedures are maintained to provide 
reasonable assurance that financial records are complete and accurate, assets are safeguarded and the Bank is in compliance with all 
regulatory requirements. These supporting procedures include the careful selection and training of qualified staff, defined division 
of responsibilities and accountability for performance, and the written communication of policies and guidelines of business 
conduct and risk management throughout the Bank.

We, as the Bank’s Chief Executive Officer and Chief Financial Officer, will certify Canadian Western Bank’s annual filings with 
the CSA as required by Multilateral Instrument 52-109 (Certification of Disclosure in Issuers’ Annual and Interim Filings).

The system of internal controls is also supported by our internal audit department, which carries out periodic inspections of all aspects 
of the Bank’s operations. The Chief Internal Auditor has full and free access to the Audit Committee and to the external auditors.

The Audit Committee, appointed by the Board of Directors, is comprised entirely of independent directors who are not officers 
or employees of the Bank. The Committee is responsible for reviewing the financial statements and annual report, including 
the MD&A and recommending them to the Board of Directors for approval. Other key responsibilities of the Audit Committee 
include meeting with management, the Chief Internal Auditor and the external auditors to discuss the effectiveness of certain 
internal controls over the financial reporting process and the planning and results of the external audit. The Committee also 
meets regularly with the Chief Internal Auditor and the external auditors without management present.

The Governance Committee, appointed by the Board of Directors, is composed of directors who are not officers or employees 
of the Bank. Their responsibilities include reviewing related party transactions and reporting to the Board of Directors those 
transactions which may have a material impact on the Bank.

The Office of the Superintendent of Financial Institutions Canada, at least once a year, makes such examination and inquiry  
into the affairs of the Bank and its federally regulated subsidiaries as is deemed necessary or expedient to satisfy themselves that  
the provisions of the relevant Acts, having reference to the safety of the depositors and policyholders, are being duly observed  
and that the Bank is in a sound financial condition.

KPMG LLP, the independent auditors appointed by the shareholders of the Bank, have performed an audit of the consolidated 
financial statements and their report follows. The external auditors have full and free access to, and meet periodically with, the 
Audit Committee to discuss their audit and matters arising therefrom.

Larry M. Pollock 
President and Chief Executive Officer 

November 26, 2010

Tracey C. Ball, FCA, ICD.D 
Executive Vice President and Chief Financial Officer

76

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CWB Group 2010 Annual Report

auDitors’ report

TO ThE ShAREhOLDERS OF cANADIAN wESTERN BANk
We have audited the consolidated balance sheets of Canadian Western Bank as at October 31, 2010 and 2009 and the 
consolidated statements of income, comprehensive income, changes in shareholders’ equity and cash flow for the years  
then ended. These consolidated financial statements are the responsibility of the Bank’s management. Our responsibility  
is to express an opinion on these consolidated financial statements based on our audits.

We conducted our audits in accordance with Canadian generally accepted auditing standards. Those standards require 
that we plan and perform an audit to obtain reasonable assurance whether the financial statements are free of material 
misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial 
statements. An audit also includes assessing the accounting principles used and significant estimates made by management,  
as well as evaluating the overall financial statement presentation.

In our opinion, these consolidated financial statements present fairly, in all material respects, the financial position  
of the Bank as at October 31, 2010 and 2009 and the results of its operations and its cash flow for the years then ended  
in accordance with Canadian generally accepted accounting principles.

KPMG LLP 
Chartered Accountants 
Edmonton, Alberta

November 26, 2010

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CWB Group 2010 Annual Report 77

cONSOLIDATED BALANcE ShEETS
as at october 31 
($ thousands)

Assets
Cash Resources 

Cash and non-interest bearing deposits with financial institutions 
Deposits with regulated financial institutions 
Cheques and other items in transit 

Securities 

Issued or guaranteed by Canada 
Issued or guaranteed by a province or municipality 
Other securities 

Securities Purchased Under Resale Agreements 
Loans 

Residential mortgages 
Other loans 

Allowance for credit losses 

Other 

Property and equipment 
Goodwill 
Intangible assets 
Insurance related 
Derivative related 
Other assets 

Total Assets 

Liabilities and Shareholders’ Equity 
Deposits 

Payable on demand 
Payable after notice 
Payable on a fixed date 
Deposit from Canadian Western Bank Capital Trust 

Other 

Cheques and other items in transit 
Insurance related 
Derivative related 
Securities sold under repurchase agreements 
Other liabilities 

Subordinated Debentures

Conventional  

Shareholders’ Equity 
Preferred shares 
Common shares 
Contributed surplus 
Retained earnings 
Accumulated other comprehensive income 

Total Liabilities and Shareholders’ Equity 
Contingent Liabilities and Commitments 

2010 

2009 

8,965 
 168,998 
 9,981 
 187,944 

 564,694 
 88,478 
 857,015 
 1,510,187 
177,954 

 2,479,957 
 8,095,148 
 10,575,105 
 (78,641)
 10,496,464 

 65,978 
 37,723 
 43,420 
 59,652 
 134 
 122,235 
 329,142 
12,701,691 

530,608 
 2,999,599 
 7,177,560 
 105,000 
 10,812,767 

 39,628 
 149,396 
 992 
 –
 235,865 
 425,881 

 315,000 

 209,750 
 279,352 
 21,291 
614,710 
22,940 
1,148,043
12,701,691 

$ 

$ 

$ 

$ 

17,447 
 266,980 
 12,677 
 297,104 

 854,457 
 253,143 
 783,809 
 1,891,409 
 – 

 2,282,475 
 7,029,177 
 9,311,652 
 (75,459)
 9,236,193 

 39,252 
 9,360 
 6,465 
 55,932 
 2,334 
 97,823 
 211,166 
11,635,872 

359,176 
 2,778,601 
 6,374,461 
 105,000 
 9,617,238 

 41,964 
 145,509 
 74 
 300,242 
 169,346 
 657,135 

 375,000 

 209,750 
 226,480 
19,366 
511,784 
19,119 
986,499
11,635,872 

(Note 3)

$ 

(Note 4)

(Note 5)

(Note 6)

(Note 7)

(Note 9)

(Note 10)

(Note 10)

(Note 11)
(Note 12)
(Note 13)

(Note 14)

(Note 15)

(Note 16)

(Note 12)

(Note 5)

(Note 17)

$ 

$ 

(Notes 18 and 37)

(Note 19)

(Note 19)

$ 

(Note 21) 

78

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CWB Group 2010 Annual Report

Allan W. Jackson 
Chairman 

Larry M. Pollock 
President and Chief Executive Officer

 
 
 
  
 
 
 
 
 
  
  
  
  
 
 
 
cONSOLIDATED STATEmENTS OF INcOmE
For the year ended october 31  
($ thousands, except per share amounts)

Interest Income

Loans 
Securities 
Deposits with regulated financial institutions 

Interest Expense

Deposits 
Subordinated debentures 

Net Interest Income
Provision for Credit Losses  
Net Interest Income after Provision for Credit Losses
Other Income

Credit related 
Insurance, net  
Trust and wealth management services 
Gains on sale of securities 
Retail services 
Securitization revenue 
Foreign exchange gains 
Other 

Net Interest and Other Income
Non-Interest Expenses

Salaries and employee benefits
Premises and equipment
Other expenses
Provincial capital taxes

(Note 7)

(Note 22)

Net Income before Income Taxes and Non-Controlling Interest in Subsidiary
Income Taxes  

(Note 25)

Non-Controlling Interest in Subsidiary
Net Income
Preferred Share Dividends
Net Income Available to Common Shareholders

Average number of common shares (in thousands) 
Average number of diluted common shares (in thousands) 

Earnings Per Common Share  

Basic 
Diluted 

(Note 26)

2010 

511,274 
40,785 
 5,528 
 557,587 

 222,356 
 17,753 
 240,109 
 317,478 
 20,413 
 297,065 

 31,550 
 21,716 
 17,316 
 12,447 
 9,017 
 4,285 
 2,422 
 6,842 
 105,595 
 402,660 

 123,972 
 31,448 
 34,511 
 1,549 
 191,480 
 211,180 
 47,344 
 163,836 
 215 
163,621 
 15,208 
148,413 
 65,757 
 72,329 

2.26 
 2.05 

 $ 

 $ 

 $ 

 $ 

2009 

455,413 
 44,209 
 12,803 
 512,425 

 263,017 
 20,901 
 283,918 
 228,507 
 13,500 
 215,007 

 23,369 
 17,116 
 15,478 
 25,225 
 7,403 
 – 
 2,745 
 276 
 91,612 
 306,619 

 104,105 
 26,030 
 26,115 
 1,932 
 158,182 
 148,437 
 41,920 
 106,517 
 232 
106,285 
 10,062 
96,223 
 63,613 
 65,335 

1.51 
 1.47

 $ 

 $ 

 $ 

 $ 

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CWB Group 2010 Annual Report 79

 
 
 
 
 
 
 
 
 
cONSOLIDATED STATEmENTS OF chANGES IN ShAREhOLDERS’ EQUITY
For the year ended october 31  
($ thousands)

Retained Earnings
Balance at beginning of year

Net income 
Dividends  - Preferred shares
- Common shares

Warrants purchased under normal course issuer bid 
Issuance costs on common shares
Issuance costs on preferred units

Balance at end of year

Accumulated Other Comprehensive Income (Loss)
Balance at beginning of year

Other comprehensive income

Balance at end of year
Total retained earnings and accumulated other comprehensive income
Preferred Shares  
Balance at beginning of year

Issued

Balance at end of year
Common Shares  
Balance at beginning of year

Issued on acquisition of subsidiary 
Issued on exercise of options
Transferred from contributed surplus on the exercise or exchange of options
Issued under dividend reinvestment plan
Issued on exercise of warrants

Balance at end of year

Contributed Surplus
Balance at beginning of year

 (Note 19)

(Note 19)

(Note 19)

 (Note 34)

Amortization of fair value of options  
Transferred to capital stock on the exercise or exchange of options

(Note 20)

Balance at end of year

Total Shareholders’ Equity

cONSOLIDATED STATEmENTS OF cOmPREhENSIvE INcOmE
For the year ended october 31  
($ thousands)

Net Income
Other Comprehensive Income, net of tax
Available-for-sale securities

Gains from change in fair value(1)
Reclassification to other income(2)

Derivatives designated as cash flow hedges

Gains from change in fair value(3)
Reclassification to net interest income(4)
Reclassification to other liabilities for derivatives terminated prior to maturity(5)

$ 

2010 

511,784 
 163,621 
 (15,208)
 (28,929)
 (16,453)
(105)
 – 
614,710 

19,119 
3,821 
22,940 
637,650 

 209,750 
 – 
 209,750 

 226,480 
 42,582 
 3,864 
 3,181 
 2,922 
 323 
 279,352 

 19,366 
 5,106 
 (3,181)
 21,291 
1,148,043 

$ 

2009 

448,203 
 106,285 
 (10,062)
 (27,991)
 – 
–
 (4,651)
 511,784 

 (5,203)
 24,322 
 19,119 
 530,903 

 – 
 209,750 
 209,750 

 221,914 
 – 
 2,200 
 1,613 
 744 
 9 
 226,480 

 14,234 
 6,745 
 (1,613)
 19,366 
986,499 

2010 
163,621 

$ 

2009 
106,285 

 14,285 
 (8,868)
 5,417 

 17 
 (1,613)
 – 
 (1,596)
 3,821 
167,442 

$ 

 47,214 
 (17,556)
 29,658 

 9,453 
 (9,379)
 (5,410)
 (5,336)
 24,322 
130,607

$ 

$ 

$ 

$ 

Comprehensive Income for the Year

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CWB Group 2010 Annual Report

(1) Net of income tax expense of $5,647 (2009 – $20,094).  
(2) Net of income tax benefit of $3,579 (2009 – $7,669). 
(3) Net of income tax expense of $7 (2009 – $4,066). 

(4) Net of income tax benefit of $672 (2009 – $4,035).
(5) Net of income tax benefit of nil (2009 – $2,264).

 
  
  
  
  
  
  
 
 
 
 
cONSOLIDATED STATEmENTS OF cASh FLOw
For the year ended october 31  
($ thousands)

Cash Flows from Operating Activities

Net income

Adjustments to determine net cash flows:

Provision for credit losses

Depreciation and amortization

Amortization of fair value of employee stock options

Future income taxes, net

Gain on sale of securities, net

Accrued interest receivable and payable, net

Current income taxes payable, net

Other items, net

Cash Flows from Financing Activities

Deposits, net

Common shares issued 

Securities sold under repurchase agreements, net

Long-term debt repaid  

Debentures redeemed  

Dividends

Warrants purchased under normal course issuer bid  

Issuance costs on share capital

Preferred units issued 

Cash Flows from Investing Activities

Interest bearing deposits with regulated financial institutions, net

Securities, purchased

Securities, sales proceeds

Securities, matured

Securities purchased under resale agreements, net

Loans, net

Property and equipment

Acquisition of subsidiaries

Change in Cash and Cash Equivalents

Cash and Cash Equivalents at Beginning of Year

Cash and Cash Equivalents at End of Year *

*Represented by:

Cash and non-interest bearing deposits with financial institutions

Cheques and other items in transit (included in Cash Resources)

Cheques and other items in transit (included in Other Liabilities)

Cash and Cash Equivalents at End of Year 

Supplemental Disclosure of Cash Flow Information

Amount of interest paid in the year

Amount of income taxes paid in the year

 (Note 19)

(Note 34)

(Note 18)

(Note 19)

 (Note 19)

2010 

2009 

$ 

163,621 

$ 

106,285 

 20,413 

 13,816 

 5,107 

 556 

 (12,447)

 (4,012)

 (2,164)

 41,148 

 226,038 

 1,195,528 

 7,109 

 (300,242)

 (270,630)

 (60,000)

 (44,137)

 (16,453)

 (105)

 – 

 511,070 

 95,168 

 (2,966,470)

 2,717,950 

 617,444 

 (177,954)

 (957,478)

 (21,079)

 (53,531)

 (745,950)

 (8,842)

 (11,840)

(20,682)

8,965 

 9,981 

 (39,628)

(20,682)

251,739 

 48,953 

$ 

$ 

$ 

$ 

 13,500 

 8,773 

 6,745 

 (13,633)

 (25,225)

 1,032 

 11,694 

 5,595 

 114,766 

 371,519 

 2,953 

 300,242 

 – 

 – 

 (38,053)

 – 

 (4,651)

 209,750 

 841,760 

 203,663 

 (3,253,024)

 2,302,967 

 348,998 

 77,000 

 (625,624)

 (14,809)

 (6,481)

 (967,310)

 (10,784)

 (1,056)

(11,840)

17,447 

 12,677 

 (41,964)

(11,840)

275,943 

 44,198

$ 

$ 

$ 

$ 

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CWB Group 2010 Annual Report 81

 
 
 
 
NOTES TO cONSOLIDATED FINANcIAL STATEmENTS
For the years ended october 31, 2010 and 2009  
($ thousands, except per share amounts)

1.  BAsis of PresentAtion

These consolidated financial statements of Canadian Western Bank (CWB or the Bank) have been prepared in accordance 
with subsection 308 (4) of the Bank Act, which states that, except as otherwise specified by the Office of the Superintendent 
of Financial Institutions Canada (OSFI), the financial statements are to be prepared in accordance with Canadian generally 
accepted accounting principles (GAAP). The significant accounting policies used in the preparation of these financial 
statements, including the accounting requirements of OSFI, are summarized below and in the following notes. These 
accounting policies conform, in all material respects, to Canadian GAAP.

The preparation of financial statements in conformity with Canadian GAAP requires management to make estimates and 
assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities as 
at the date of the financial statements as well as the reported amount of revenues and expenses during the year. Key areas 
of estimation where management has made subjective judgments, often as a result of matters that are inherently uncertain, 
include those relating to the allowance for credit losses, fair value of financial instruments, goodwill and intangible assets, 
provision for unpaid claims and adjustment expenses, future income tax asset and liability, other than temporary impairment of 
securities and fair value of employee stock options. Therefore, actual results could differ from these estimates.

a)  Basis of Consolidation

The consolidated financial statements include the assets, liabilities and results of operations of the Bank and all of its 
subsidiaries, after the elimination of intercompany transactions and balances. Subsidiaries are defined as entities whose 
operations are controlled by the Bank and are corporations in which the Bank is the beneficial owner. See Note 35 for details 
of the subsidiaries and affiliate.

b)  Business Combinations

Business acquisitions are accounted for using the purchase method.

c)  Translation of Foreign Currencies

Assets and liabilities denominated in foreign currencies are translated into Canadian dollars at rates prevailing at the balance 
sheet date. Revenues and expenses in foreign currencies are translated at the average exchange rates prevailing during the year. 
Realized and unrealized gains and losses on foreign currency positions are included in other income, except for unrealized 
foreign exchange gains and losses on available-for-sale securities that are included in other comprehensive income.

d)  Specific Accounting Policies

To facilitate a better understanding of the Bank’s consolidated financial statements, the significant accounting policies are 
disclosed in the notes, where applicable, with related financial disclosures by major caption:

  Note  Topic

2 
3 
4 
5 

6 
7 
8 
9 
10 
11 
12 
13 
14 
15 
16 
17 
18 

Financial instruments
Cash resources
Securities
Securities purchased under resale agreements  
and securities sold under repurchase agreements
Loans 
Allowance for credit losses
Securitization
Property and equipment
Goodwill and intangible assets
Insurance related other assets
Derivative financial instruments
Other assets
Deposits
Capital trust securities
Insurance related other liabilities
Other liabilities
Subordinated debentures

Note  Topic
19 
20 
21 
22 
23 
24 
25 
26 
27 
28 
29 
30 
31 
32 
33 
34 
35 
36 
37 

Capital stock
Stock based compensation
Contingent liabilities and commitments
Insurance operations
Disclosures on rate regulation
Employee future benefits
Income taxes
Earnings per common share
Assets under administration and management
Related party transactions
Interest rate sensitivity
Fair value of financial instruments
Risk management
Capital management
Segmented information
Acquisition of subsidiary
Subsidiaries and affiliate
Comparative figures
Subsequent events

82

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CWB Group 2010 Annual Report

 
 
e)  Future Accounting Changes

International Financial Reporting Standards

The Canadian Institute of Chartered Accountants (CICA) will transition Canadian GAAP for publicly accountable entities to 
International Financial Reporting Standards (IFRS). The Bank’s consolidated financial statements will be prepared in accordance 
with IFRS for the fiscal year commencing November 1, 2011 and will include IFRS comparative information for the prior year. 

The Bank has a four stage project underway to identify and evaluate the impact of the transition to IFRS on the consolidated 
financial statements and complete the transition. The project plan includes the following phases – diagnostic, design and 
planning, solution development, and implementation. The diagnostic, and design and planning phases are complete, and the 
solution development phase is substantially complete. 

The quantitative impact of the transition to IFRS on the Bank’s consolidated financial statements for current standards has not 
yet been determined. However, the policy differences identified include loan loss accounting, derecognition, the consolidation 
of variable interest entities, and contingent consideration as a result of a business combination. CWB continues to monitor the 
International Accounting Standards Board’s proposed changes to standards during Canada’s transition to IFRS. These proposed 
changes may have a significant impact on the Bank’s implementation plan and future financial statements.

2. 

finAnciAl instruments

As a financial institution, most of the Bank’s balance sheet is comprised of financial instruments and the majority of net income 
results from gains, losses, income and expenses related to the same.

Financial instrument assets include cash resources, securities, securities purchased under resale agreements, loans and derivative 
financial instruments. Financial instrument liabilities include deposits, securities sold under repurchase agreements, derivative 
financial instruments and subordinated debentures.

The use of financial instruments exposes the Bank to credit, liquidity and market risk. A discussion of how these are managed can 
be found in the Risk Management section of the 2010 Annual Report beginning on page 68.

Income and expenses are classified as to source, either securities or loans for income, and deposits or subordinated debentures for 
expense. Gains on the sale of securities, net, and fair value changes in certain derivatives are classified to other income.

3.  cAsh resources

Cash resources have been designated as available-for-sale and are reported on the consolidated balance sheets at fair value with 
changes in fair value recorded in other comprehensive income, net of income taxes.

Included in deposits with regulated financial institutions are available-for-sale financial instruments reported on the consolidated 
balance sheets at the fair value of $168,998 (2009 – $266,980), which is $2,104 (2009 – $7,390) higher than amortized cost.

4.  securities

Securities have been designated as available-for-sale, are accounted for at settlement date and recorded on the consolidated 
balance sheets at fair value with changes in fair value recorded in other comprehensive income, net of income taxes.

Securities are purchased with the original intention to hold the instrument to maturity or until market conditions render 
alternative investments more attractive. If an impairment in value is other than temporary, any write-down to net realizable  
value is reported in the consolidated statements of income. Gains and losses realized on disposal of securities and adjustments  
to record any other than temporary impairment in value are included in other income. Amortization of premiums and discounts 
are reported in interest income from securities in the consolidated statements of income.

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CWB Group 2010 Annual Report 83

The analysis of securities at carrying value, by type and maturity, is as follows:

Securities issued or guaranteed by

Canada
A province or municipality

Other debt securities
Equity securities

Preferred shares
Common shares

Total

 $ 

 $ 

Within
1 Year

Maturities
1 to 
3 Years

3 to
 5 Years

Over 5
Years

2010
Total
Carrying
Value

 $ 

493,727 
 69,454 
 98,351 

 $ 

70,967 
 15,073 
 127,556 

 $ 

– 
 2,326 
 19,013 

 $ 

– 
 1,625 
 11,624 

 $ 

564,694 
 88,478 
 256,544 

2009
Total
Carrying
Value

854,457 
 253,143 
 332,592 

 26,266 
 – 
687,798 

 $ 

 86,011 
 – 
299,607 

 $ 

 383,773 
 – 
405,112 

 $ 

 15,178 
 89,243 
117,670 

 $ 

 511,228 
 89,243 
1,510,187 

 $ 

 434,361 
 16,856 
1,891,409

The analysis of unrealized gains and losses on securities reflected on the balance sheet is as follows:

  Amortized 
Cost

  Unrealized 
Gains

  Unrealized 
Losses

Fair 
Value

Amortized 
Cost

  Unrealized 
Gains

  Unrealized 
Losses

Fair  
Value

2010

2009

Securities issued or
guaranteed by
Canada
A province or 
municipality

Other debt securities
Equity securities

Preferred shares
Common shares

Total

$ 

564,833  $ 

69  $ 

208  $ 

564,694  $ 

852,863  $ 

1,602  $ 

8  $ 

854,457 

 87,755 
 253,132 

 737 
 3,493 

 14 
 81 

 88,478 
 256,544 

 250,596 
 325,694 

 2,682 
 7,279 

 135 
 381 

 253,143 
 332,592 

 492,897 
 81,574 
$  1,480,191  $ 

 20,614 
 9,305 
34,218  $ 

 2,283 
 1,636 
4,222  $  1,510,187  $  1,874,002  $ 

 511,228 
 89,243 

 428,551 
 16,298 

 14,108 
 1,244 
26,915  $ 

 8,298 
 686 

 434,361 
 16,856 
9,508  $  1,891,409

The securities portfolio is primarily comprised of high quality debt instruments, preferred shares and common shares that are not 
held for trading purposes and, where applicable, are typically held until maturity. Fluctuations in value are generally attributed to 
changes in interest rates, market spreads and shifts in the interest rate curve. Unrealized losses at year end are considered to be 
temporary in nature.

5.  securities PurchAsed under resAle Agreements And securities sold under rePurchAse Agreements

Securities purchased under resale agreements represent a purchase of Government of Canada securities by the Bank effected with 
a simultaneous agreement to sell them back at a specified price on a future date, which is generally short term. The difference 
between the cost of the purchase and the predetermined proceeds to be received on a resale agreement is recorded as securities 
interest income. 

Securities sold under repurchase agreements represent a sale of Government of Canada securities by the Bank effected with a 
simultaneous agreement to buy them back at a specified price on a future date, which is generally short term. The difference 
between the proceeds of the sale and the predetermined cost to be paid on a resale agreement is recorded as deposit interest 
expense. 

Securities purchased under resale agreements have been designated as available-for-sale and are reported on the consolidated 
balance sheets at fair value with changes in fair value reported in other comprehensive income, net of income taxes.

Interest earned or paid is recorded in interest income or expense as earned.

6. 

loAns

Loans, including leases, are recorded at amortized cost and are stated net of unearned income, unamortized premiums 
and an allowance for credit losses (Note 7). 

Interest income is recorded using the effective interest method, except for loans classified as impaired. Loans are determined  
to be impaired when payments are contractually past due 90 days, or where the Bank has taken realization proceedings,  
or where the Bank is of the opinion that the loan should be regarded as impaired. An exception may be made where management 
determines that the loan is well secured and in the process of collection and the collection efforts are reasonably expected to result 

84

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in either repayment of the loan or restoring it to current status within 180 days from the date the payment went in arrears.  
All loans are classified as impaired when a payment is 180 days in arrears other than loans guaranteed or insured for both principal 
and interest by the Canadian government, the provinces or a Canadian government agency. These loans are classified as impaired 
when payment is 365 days in arrears.

Impairment is measured as the difference between the carrying value of the loan at the time it is classified as impaired and the 
present value of the expected cash flows (estimated realizable amount), using the interest rate inherent in the loan at the date the 
loan is classified as impaired. When the amounts and timing of future cash flows cannot be reliably estimated, either the fair value 
of the security underlying the loan, net of any expected realization costs, or the current market price for the loan may be used to 
measure the estimated realizable amount. At the time a loan is classified as impaired, interest income will cease to be recognized 
in accordance with the loan agreement, and any uncollected but accrued interest will be added to the carrying value of the loan, 
together with any unamortized premiums, discounts or loan fees. Subsequent payments received on an impaired loan are recorded 
as a reduction to the carrying value of the loan. Impaired loans are returned to performing status when the timely collection of 
both principal and interest is reasonably assured and all delinquent principal and interest payments are brought current and all 
charges for loan impairment have been reversed.

Loan fees, net of directly related costs, are amortized to interest income over the expected term of the loan. Premiums paid  
on the acquisition of loan portfolios are amortized to interest income over the expected term of the loans.

Outstanding gross loans and impaired loans, net of allowances for credit losses, by loan type, are as follows: 

2010

Gross 
Amount
 $  1,793,181   $ 
 4,124,235 
 1,943,716 
 2,713,973 
 $ 10,575,105   $ 

Gross 
Impaired 
Amount

Specific 
  Allowance

24,534   $ 
 82,799 
 27,918 
 7,956 
143,207   $ 

1,288   $ 
 4,880 
 10,215 
 2,655 
19,038    

Gross 
Amount

Net 
Impaired 
Loans
23,246   $  1,452,682   $ 
 77,919 
 17,703 
 5,301 

 3,909,991 
 1,412,344 
 2,536,635 

124,169   $  9,311,652   $ 
 (59,603)  

2009

Gross 
Impaired 
Amount

Specific 
  Allowance

14,805   $ 
 76,643 
 26,408 
 20,088 
137,944   $ 

1,207   $ 
 5,611 
 6,196 
 1,292 
14,306    

Net 
Impaired 
Loans
13,598 
 71,032 
 20,212 
 18,796 
123,638 
 (61,153)

 $ 

64,566   

 $ 

62,485

Consumer and personal
Real estate(1)
Equipment financing
Commercial
Total(2)
General allowance(3)
Net impaired loans after

general allowance

(1)  Multi-family residential mortgages are presented as real estate loans in this table.
(2)  Gross impaired loans include foreclosed assets with a carrying value of $867 (2009 – nil) which are held for sale.
(3)  The general allowance for credit risk is not allocated by loan type.

Outstanding impaired loans, net of allowance for credit losses, by provincial location of security, are as follows:

Alberta
British Columbia
Saskatchewan
Manitoba
Other

Total
General allowance(1)
Net impaired loans after 

 general allowance

Gross 
Impaired 
Amount

98,973 
 38,543 
 2,109 
 329 
 3,253 
143,207 

 $ 

 $ 

 $ 

 $ 

2010

Specific 
Allowance

 $ 

14,515 
 1,259 
 1,114 
 233 
 1,917 
19,038 

Net 
Impaired 
Loans

84,458 
 37,284 
 995 
 96 
 1,336 
 124,169 
 (59,603)

 $ 

 $ 

Gross 
Impaired 
Amount

74,847 
 37,655 
 1,632 
 337 
 23,473 
137,944 

 $ 

 $ 

2009

Specific 
Allowance

 $ 

7,651 
 5,000 
 609 
 23 
 1,023 
14,306 

Net 
Impaired 
Loans

67,196 
 32,655 
 1,023 
 314 
 22,450 
 123,638 
 (61,153)

 $ 

64,566 

 $ 

62,485

(1)  The general allowance for credit risk is not allocated by province.

During the year, interest recognized as income on impaired loans totaled $3,392 (2009 – $1,726).

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CWB Group 2010 Annual Report 85

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Gross impaired loans exclude certain past due loans where payment of interest or principal is contractually in arrears, which are 
not classified as impaired. Details of such past due loans that have not been included in the gross impaired amount are as follows:

As at October 31, 2010
Residential mortgages
Other loans(1)

As at October 31, 2009
Residential mortgages
Other loans

(1)   Amounts exclude National Leasing.

1 - 30 days
5,762 
 17,877 
23,639 

31 - 60 days
7,933 
 33,938 
41,871 

 $ 

 $ 

61 - 90 days
3,912 
 5,731 
9,643 

 $ 

 $ 

5,002 
 22,531 
27,533 

 $ 

 $ 

11,102 
 18,170 
29,272 

 $ 

 $ 

1,828 
 2,866 
4,694 

 $ 

 $ 

 $ 

 $ 

More than
90 days
– 
 4 
4 

– 
 – 
– 

 $ 

 $ 

 $ 

 $ 

Total
17,607 
 57,550 
75,157 

17,932 
 43,567 
61,499

 $ 

 $ 

 $ 

 $ 

The composition of the Bank’s loan portfolio by geographic region and industry sector is as follows:

October 31, 2010 
($ millions)

Loans to individuals

Residential mortgages(2)

Other loans

Loans to Businesses

Commercial
Construction and real estate(3)

Equipment financing 

Energy

British 
  Columbia

Alberta Saskatchewan

  Manitoba

Other

Total(1)

 Composition 
  Percentage

$ 

1,046 

$ 

1,040 

$ 

 66 

 1,112 

 753 

 1,272 

 329 

 – 

 2,354 

 104 

 1,144 

 1,447 

 1,517 

 710 

 265 

 3,939 

145 

 14 

 159 

 111 

 223 

 118 

 – 

 452 

611 

$ 

68 

 3 

 71 

 95 

 70 

 58 

 – 

 223 

294 

$ 

$ 

181 

$ 

2,480 

 1 

 182 

 291 

 184 

 464 

 – 

 939 

 188 

 2,668 

 2,697 

 3,266 

 1,679 

 265 

 7,907 

 23%

 2 

 25 

 26 

 31 

 16 

 2 

 75 

$ 

1,121 

$ 

10,575 

 100%

Total Loans

$ 

3,466 

$ 

5,083 

$ 

Composition Percentage

33%

48%

6%

3%

10%

100%  

October 31, 2009  
($ millions)

Loans to Individuals

Residential mortgages(2)

$ 

1,005 

$ 

1,006 

$ 

Other loans

Loans to Businesses

Commercial
Construction and real estate(3)

Equipment financing

Energy

Total Loans

Composition Percentage

 62 

 1,067 

 752 

 1,126 

 324 

 – 

 2,202 

 102 

 1,108 

 1,258 

 1,361 

 744 

 158 

 3,521 

$ 

3,269 

$ 

4,629 

$ 

120 

 15 

 135 

 120 

 154 

 50 

 – 

 324 

459 

$ 

2,282 

$ 

$ 

89 

 3 

 92 

 85 

 61 

 14 

 – 

 160 

62 

 1 

 63 

 321 

 194 

 125 

 – 

 640 

$ 

252 

$ 

703 

$ 

 183 

 2,465 

 2,536 

 2,896 

 1,257 

 158 

 6,847 

9,312 

 25%

 2 

 27 

 27 

 31 

 13 

 2 

 73 

 100%

 35%

 50% 

 5%

 3%

 7%

 100%  

(1)  This table does not include an allocation of the allowance for credit losses or deferred revenue and premiums.
(2)  Includes single- and multi-unit residential mortgages and project (interim) mortgages on residential property.
(3)  Includes commercial term mortgages and project (interim) mortgages for non-residential property.

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CWB Group 2010 Annual Report

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
7.  AllowAnce for credit losses

An allowance for credit losses is maintained, which, in the Bank’s opinion, is adequate to absorb credit related losses in its loan 
portfolio. The adequacy of the allowance for credit losses is reviewed at least quarterly. The allowance for credit losses is deducted 
from the outstanding loan balance.

The allowance for credit losses consists of specific provisions and the general allowance for credit risk. Specific provisions include 
all the accumulated provisions for losses on identified impaired loans required to reduce the carrying value of those loans to their 
estimated realizable amount. The general allowance for credit risk includes provisions for losses inherent in the portfolio that 
are not presently identifiable by management of the Bank on an account-by-account basis. The general allowance for credit risk 
is established by taking into consideration historical trends in the loss experience during economic cycles, the current portfolio 
profile, estimated losses for the current phase of the economic cycle and historical experience in the industry.

Actual write-offs, net of recoveries, are deducted from the allowance for credit losses. The provision for credit losses in the 
consolidated statements of income is charged with an amount sufficient to keep the balance in the allowance for credit losses 
adequate to absorb all credit related losses.

The following table shows the changes in the allowance for credit losses during the year:

Balance at beginning of year

Acquisition of subsidiary

Provision for credit losses

Write-offs

Recoveries

2010

General 
Allowance 
for Credit 
Losses

Specific 
Allowance

$ 

14,306 

$ 

61,153 

$ 

2,596 

26,135 

(24,599)

 600 

 4,172 

 (5,722)

 – 

 – 

2009

General 
Allowance 
for Credit 
Losses

Specific 
Allowance

Total

$ 

15,011 

$ 

60,527 

$ 

75,538 

 – 

 12,874 

 (13,842)

 263 

 – 

 626 

 – 

 – 

 – 

 13,500 

 (13,842)

 263 

Total

75,459 

 6,768 

 20,413 

 (24,599)

 600 

Balance at end of year

$ 

19,038 

$ 

59,603 

$ 

78,641 

$ 

14,306 

$ 

61,153 

$ 

75,459

8.  securitiZAtion

As a result of the acquisition of National Leasing Group Inc. (National Leasing) on February 1, 2010 (see Note 34), the Bank 
participates in securitization activities. Securitization consists of the transfer of equipment leases to an independent trust or other  
third party, which buys the leases and may issue securities to investors. Securitizations are accounted for as sales as the Bank  
surrenders control of the transferred assets and receives consideration other than beneficial interests in the transferred assets. 

When the Bank has an entitlement to participate in future cash flows, the retained interests, net of estimated servicing costs, are 
classified by the Bank as available-for-sale and included in other assets. When the Bank has received the full proceeds in cash,  
a reserve for estimated credit and prepayment losses and a reserve for future servicing costs are included in other liabilities. The 
retained interests represent the maximum exposure to losses on the securitized assets. On a quarterly basis, the fair value of the 
retained interests in securitized assets is reviewed for impairment. Fair value is subject to credit, prepayment and interest rate risks.

Gains on the sale of leases and servicing revenues are reported in other income – securitization revenue. In determining the 
gain, the carrying amount of the leases sold is allocated between the assets sold and the retained interests based on their relative 
fair value at the date of transfer. The Bank estimates fair value based on the present value of future expected cash flows using 
management’s best estimates of the key assumptions - credit losses, prepayment speeds and discount rates commensurate with  
the risks involved. There have been no securitizations since February 1, 2010.

The leases are sold on a fully serviced basis. Accordingly, upon each securitization a servicing liability is recorded to recognize the 
potential reduction in cash flows receivable as if an amount was paid by the securitizor to a replacement servicer. The estimated 
fees that would otherwise be payable to a replacement servicer form the basis of determination of the fair value of the servicing 
liability that is charged against the gain at the time of recognition of the sale of securitized assets.

knowing whAt works 

CWB Group 2010 Annual Report 87

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
Cash flows received from securitization activities were as follows:

Proceeds from new securitizations

Cash flow received from retained interests

Losses reimbursed to securitizor

Early termination option payments

Total

For the nine 
  months ended 
 October 31, 2010

$ 

$ 

– 

8,300 

 (2,520)

 (13,141)

(7,361)

The following table presents information about off-balance sheet gross impaired leases and net write-offs for securitized assets  
as at October 31, 2010 and are not included in Note 6 – Loans and Note 7 – Allowance for Credit Losses:

Type of Lease
Equipment financing securitization

(1)   For the nine months ended October 31, 2010.

Gross 
Leases

Gross 
Impaired 
Leases

  Write-offs, 
Net of 
Recoveries(1)

 $ 

199,097 

 $ 

1,143 

 $ 

2,306

As at October 31, 2010, key economic assumptions and the sensitivity of the current fair value (FV) of residual cash flows  
to immediate 10% and 20% adverse changes in those assumptions are as follows:

Fair value of retained interests

Cash flow received from retained interests

Annual prepayment rate

Expected credit losses

Residual cash flows discount rate

Key Economic

Impact on

FV of 10%

Impact on

FV of 20%

Assumptions Adverse Change Adverse Change

$ 

6,418 

 8,300 

$ 

7.5%

3.39%

3.78%

830 

 81 

 113 

 38 

$ 

1,660 

 162 

 226 

 76

These sensitivities are hypothetical and should be used with caution. Changes in fair value based on a 10 or 20% variation in 
assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may 
not be linear. Also, in the above table, the effect of a variation in a particular assumption on the fair value of the retained interests 
is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which 
might magnify or counteract the sensitivities.

9.  ProPerty And eQuiPment

Land is carried at cost. Buildings, equipment and furniture, and leasehold improvements are carried at cost less accumulated 
depreciation and amortization. Depreciation and amortization are calculated primarily using the straight-line method over the 
estimated useful life of the asset, as follows: buildings – 20 years, equipment and furniture – three to ten years, and leasehold 
improvements – term of the lease. Gains and losses on disposal are recorded in other income in the year of disposal. Land, 
building and equipment, if no longer in use or considered impaired, are written down to the fair value.

Operating leases primarily comprise branch and office premises and are not capitalized. Total costs, including free rent periods 
and step-rent increases, are expensed on a straight-line basis over the lease term.

Land

Buildings

Computer equipment

Office equipment and furniture

Leasehold improvements

Total

Accumulated

Depreciation and

Cost

Amortization

 $ 

4,265 

 $ 

- 

 $ 

 18,515 

 46,967 

 24,571 

 43,618 

 4,309 

 33,958 

 15,402 

 18,289 

 $ 

2010

Net Book

Value

4,265 

 14,206 

 13,009 

 9,169 

 25,329 

 $ 

137,936 

 $ 

71,958 

 $ 

65,978 

 $ 

2009

Net Book

Value

2,783 

 1,985 

 6,498 

 7,104 

 20,882 

39,252

Depreciation and amortization for the year amounted to $10,033 (2009 – $7,503).

88

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CWB Group 2010 Annual Report

 
 
 
 
 
 
 
 
 
 
 
 
 
10.  goodwill And intAngiBle Assets

Goodwill is the excess of the purchase price paid for the acquisition of a subsidiary over the fair value of the net assets acquired, 
including identifiable intangible assets. Goodwill and other intangibles with an indefinite life are not amortized, but are subject 
to a fair value impairment test at least annually. Other intangibles with a finite life are amortized to the consolidated statements 
of income over their expected lives not exceeding 15 years. These intangible assets are tested for impairment whenever 
circumstances indicate that the carrying amount may not be recoverable. Any impairment of goodwill or other intangible assets 
will be charged to the consolidated statements of income in the period of impairment.

Goodwill

Identifiable intangible assets

Customer relationships

Non-competition agreements

Trademarks

Others

Total

Accumulated

Cost

Amortization

$ 

37,723 

$ 

– 

$ 

 37,668 

 5,731 

 2,206 

 5,578 

 51,183 

 5,162 

 1,594 

 – 

 1,007 

 7,763 

$ 

88,906 

$ 

7,763 

$ 

2010

Net Book

Value
37,723  $ 

2009

Net Book

Value

9,360 

 32,506 

 4,137 

 2,206 

 4,571 

 43,420 
81,143  $ 

 3,885 

 2,000 

 580 

 – 

 6,465 

15,825

Amortization of customer relationships and other intangible assets for the year amounted to $4,067 (2009 – $1,270). The 
trademarks have an indefinite life and are not subject to amortization. Goodwill includes $34,469 (2009 – $6,106) related to the 
banking and trust segment and $3,254 (2009 – $3,254) related to the insurance segment. There were no writedowns of goodwill 
or intangible assets due to impairment.

11. 

insurAnce relAted other Assets

Instalment premiums receivable

Reinsurers’ share of unpaid claims and adjustment expenses

Deferred policy acquisition costs

Recoverable on unpaid claims

Due from reinsurers

Total

12.  derivAtive finAnciAl instruments

$ 

$ 

2010 

29,391 

 10,949 

 10,510 

 6,326 

 2,476 

$ 

59,652 

$ 

2009 

27,620 

 10,441 

 9,808 

 7,303 

 760 

55,932

Interest rate, foreign exchange and equity contracts such as futures, options, swaps, floors and rate locks are entered into for risk 
management purposes in accordance with the Bank’s asset liability management policies. It is the Bank’s policy not to utilize 
derivative financial instruments for trading or speculative purposes. Interest rate swaps and floors are primarily used to reduce the 
impact of fluctuating interest rates. Equity contracts are used to economically offset the return paid to deposit products that are 
linked to a stock index. Foreign exchange contracts are only used for the purposes of meeting needs of clients or day-to-day business.

The Bank designates certain derivative financial instruments as either a hedge of the fair value of recognized assets or liabilities or 
firm commitments (fair value hedges), or a hedge of highly probable future cash flows attributable to a recognized asset or liability 
or a forecasted transaction (cash flow hedges). On an ongoing basis, the Bank assesses whether the derivatives that are used in 
hedging transactions are effective in offsetting changes in fair values or cash flows of the hedged items. If a hedging transaction 
becomes ineffective or if the derivative is not designated as a cash flow hedge, any subsequent change in the fair value of the 
hedging instrument is recognized in earnings. Prior to February 1, 2010, all interest rate swaps were designated as cash flow hedges. 
Subsequent to February 1, 2010, with the acquisition of National Leasing (see Note 34), the Bank has interest rate swaps outstanding 
that are not designated as hedges. As at October 31, 2010, all interest rate swaps designated as cash flow hedges have matured.

Certain derivatives embedded in other financial instruments, such as the return on fixed term deposits that are linked to a stock 
index, are treated as separate derivatives when their economic characteristics and risk are not closely related to those of the host 
contract and the combined contract is not carried at fair value. Embedded derivatives identified have been separated from the host 
contract and are recorded at fair value.

knowing whAt works 

CWB Group 2010 Annual Report 89

 
 
 
 
 
 
 
Interest income received or interest expense paid on derivative financial instruments is accounted for on the accrual basis and 
recognized as interest income or expense, as appropriate, over the term of the hedge contract. Premiums on purchased contracts 
are amortized to interest expense over the term of the contract. Accrued interest receivable and payable and deferred gains 
and losses for these contracts are recorded in other assets or liabilities as appropriate. Realized and unrealized gains or losses 
associated with derivative instruments, which have been terminated or cease to be effective prior to maturity, are deferred 
under other assets or other liabilities, as appropriate, and amortized into income over the original hedged period. In the event a 
designated hedged item is terminated or eliminated prior to the termination of the related derivative instrument, any realized or 
unrealized gain or loss on such derivative instrument is recognized in other income.

Derivative financial instruments are recorded on the balance sheet at fair value as either other assets or other liabilities with 
changes in fair value related to the effective portion of cash flow interest rate hedges recorded in other comprehensive income, 
net of income taxes. Changes in fair value related to the ineffective portion of cash flow hedges and all other derivative financial 
instruments are reported in other income on the consolidated statements of income.

The Bank enters into derivative financial instruments for risk management purposes. Derivative financial instruments are financial 
contracts whose value is derived from an underlying interest rate, foreign exchange rate, equity or commodity instrument or index.

Derivative financial instruments primarily used by the Bank include:

 ·

interest rate swaps, which are agreements where two counterparties exchange a series of payments based on different interest 
rates applied to a notional amount;

 · equity swap contracts, which are agreements where one counterparty agrees to pay or receive from the other cash flows based 

on changes in the value of an equity index as well as a designated interest rate applied to a notional amount; and

 ·

foreign exchange forwards and futures, which are contractual obligations to exchange one currency for another at a specified 
price for settlement at a predetermined future date.

Interest rate swaps and other instruments are used as hedging devices to control interest rate risk. The Bank enters into these 
interest rate derivative instruments only for its own account and does not act as an intermediary in this market. The credit risk 
is limited to the amount of any adverse change in interest rates applied on the notional contract should the counterparty default. 
Equity contracts are used to offset the return paid to depositors on certain deposit products where the return is linked to a 
stock index. The credit risk is limited to the average return on an equity index, applied on the notional contract amount should 
the counterparty default. The principal amounts are not exchanged and, hence, are not at risk. The Asset Liability Committee 
(ALCO) of the Bank establishes and monitors approved counterparties (including an assessment of credit worthiness) and 
maximum notional limits. Approved counterparties are limited to rated financial institutions or their associated parent/affiliate 
with a minimum rating of A high or equivalent.

Foreign exchange transactions are undertaken only for the purposes of meeting the needs of clients and of day-to-day business. 
Foreign exchange markets are not speculated in by taking a trading position in currencies. Maximum exposure limits are 
established and monitored by ALCO and are defined by allowable unhedged amounts. The position is managed within the 
allowable target range by spot and forward transactions or other hedging techniques. Exposure to foreign exchange risk is not 
material to the Bank’s overall financial position. 

The following table summarizes the derivative financial instrument portfolio and the related credit risk. Notional amounts 
represent the amount to which a rate or price is applied in order to calculate the exchange of cash flows. The notional amounts 
are not recorded on the consolidated balance sheets. They represent the volume of outstanding transactions and do not represent 
the potential gain or loss associated with the market risk or credit risk of such instruments. The replacement cost represents 
the cost of replacing, at current market rates, all contracts with a positive fair value. The future credit exposure represents the 
potential for future changes in value and is based on a formula prescribed by OSFI. The credit risk equivalent is the sum of 
the future credit exposure and the replacement cost. The risk-weighted balance represents the credit risk equivalent weighted 
according to the credit worthiness of the counterparty as prescribed by OSFI. Additional discussion of OSFI’s capital adequacy 
requirements is provided within the Capital Management section of Management’s Discussion and Analysis.

90

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CWB Group 2010 Annual Report

Interest rate swaps

Equity contracts

Foreign exchange

contracts

Total

453 

 26 

 22 

501

 – 

 (33)

 (41)

 – 

 – 
(74)

Replace-

ment

2010

Future

Credit

Credit

Risk-

Replace-

Risk Weighted

Notional

ment

2009

Future

Credit

Credit 

Risk-

Risk Weighted

Cost

Exposure Equivalent

$  47,550  $ 

–  $ 

234  $ 

234  $ 

 500 

 2 

 30 

 32 

Balance

Amount
49  $ 235,000  $ 
 6 

 2,000 

Cost

Exposure Equivalent

Balance

2,265  $ 

–  $ 

2,265  $ 

 – 

 130 

 130 

Notional

Amount

 57,032 

 132 

 570 

 702 

$  105,082  $ 

134  $ 

834  $ 

968  $ 

 2,496 

 181 
236  $ 239,496  $ 

 44 

 22 

 66 

2,309  $ 

152  $ 

2,461  $ 

The following table shows the derivative financial instruments split between those contracts that have a positive fair value 
(favourable contracts) and those that have a negative fair value (unfavourable contracts).

2010

2009

Favourable Contracts

  Unfavourable Contracts

Notional

Amount

Fair

Notional

Value

Amount

Fair

Value

Favourable Contracts
Notional

Fair

Amount

Value

Unfavourable Contracts

Notional

Amount

Fair

Value

$ 

– 

$ 

– 

$ 

47,550 

$ 

(930) $ 

–  $ 

–  $ 

–  $ 

– 

 – 

 500 

 – 

 2 

 – 

 – 

 51,739 

 132 

 5,293 

 n/a 

 – 
52,239 

$ 

$ 

 – 

 – 
134 

$ 

 n/a 

 – 
52,843 

 235,000 

 2,265 

 – 

–

 (59)

 (3)

 – 

 – 

 1,248 

 n/a 

 – 

 – 

 44 

 25 

 – 

 2,000 

 1,248 

 n/a 

$ 

(992) $  236,248  $ 

 – 
2,334  $ 

 – 
3,248  $ 

Interest rate swaps not

designated as hedges

Interest rate swaps designated

as cash flow hedges

Equity contracts

Foreign exchange contracts

Embedded derivatives in

equity linked deposits

Other forecasted transactions

Total

The aggregate contractual or notional amount of the derivative financial instruments on hand, the extent to which instruments 
are favourable or unfavourable and, thus, the aggregate fair values of these financial assets and liabilities can fluctuate significantly 
from time to time. The average fair values of the derivative financial instruments on hand during the year are set out in the 
following table:

Favourable derivative financial instruments (assets)

Unfavourable derivative financial instruments (liabilities)

2010 

625 

1,168 

$ 

$ 

$ 

$ 

2009 

7,547 

287

knowing whAt works 

CWB Group 2010 Annual Report 91

 
 
The following table summarizes maturities of derivative financial instruments and weighted average interest rates paid and 
received on contracts.

2010

Maturity

2009

Maturity

1 Year or Less

More than 1 Year

1 Year or Less

More than 1 Year

Contractual

Contractual

Contractual

Contractual

Notional

Amount

Interest

Notional

Interest 

Rate

Amount

Rate

Notional

Amount

Interest

Notional

Interest

Rate

Amount

Rate

 $ 

750 

4.19%  $  46,800 

2.73%  $ 

– 

 – 

 $ 

– 

 – 

 500 

 57,032 

 $  58,282 

 – 

 – 

 – 

 – 

 $  46,800 

 – 

 235,000 

3.33%

 1,500 

 2,496 

 $ 238,996 

 – 

 500 

 – 

 $ 

500 

 – 

 – 

Interest rate swaps not

designated as hedges(1)

Interest rate swaps designated

as cash flow hedges(2)

Equity contracts(3)
Foreign exchange contracts(4)

Total

(1)  The Bank pays interest at a fixed contractual rate and receives interest on the one-month (30-day) Canadian Bankers’ Acceptance rate. Interest rate swaps not designated as hedges mature 

between November 2010 and April 2014.

(2)  The Bank pays interest at a floating rate based on the one-month (30-day) Canadian Bankers’ Acceptance rate and receives interest at a fixed rate.
(3)  The Bank receives amounts based on the specified equity index and pays amounts based on the one-month (30-day) Canadian Bankers’ Acceptance rate. The remaining equity contract 

matures in March 2011.

(4)  The contractual interest rate is not meaningful for foreign exchange contracts. Foreign exchange contracts mature between November 2010 and July 2011.

During the year, a net unrealized after tax gain of $17 (2009 – $9,453) was recorded in other comprehensive income for changes 
in fair value of the effective portion of derivatives designated as cash flow hedges and nil (2009 – nil) was recorded in other 
income for changes in fair value of the ineffective portion of derivatives classified as cash flow hedges. Amounts accumulated in 
other comprehensive income are reclassified to net income in the same period that interest on certain floating rate loans (i.e. the 
hedged items) affects income. A net gain after tax of $1,613 (2009 – $9,379) was reclassified to net income. During the year, nil 
after tax (2009 – $5,410) was reclassified to other liabilities for derivatives terminated prior to maturity and the deferred balance 
will be amortized into net interest income over the original hedged period. A net gain of nil (2009 – $1,678) after tax recorded in 
accumulated other comprehensive income (loss) as at October 31, 2010 is expected to be reclassified to net income in the next  
12 months and will offset variable cash flows from floating rate loans.

There were no forecasted transactions that failed to occur.

 (Note 8)

 (Note 25)

2010

 $ 

46,477 

 $ 

 39,566 

 6,418 

 7,536 

 7,458 

 2,910 

 7,593 

 4,277 

 $ 

122,235 

 $ 

2009 

16,888 

 47,184 

 – 

 6,209 

 20,319 

 3,730 

 127 

 3,366 

97,823

13.  other Assets

Accounts receivable

Accrued interest receivable

Retained interests 

Prepaid expenses

Future income tax asset 
Financing costs(1)

Income taxes receivable

Other

Total

(1)  Amortization for the year amounted to $1,374 (2009 – $989).

92

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CWB Group 2010 Annual Report

 
 
 
 
 
 
 
 
 
 
14.  dePosits

Deposits are accounted for on an amortized cost basis. Costs relating to the issuance of fixed term deposits are amortized over the 
expected life of the deposit using the effective interest method.

Payable on demand

Payable after notice

Payable on a fixed date
Deposit from CWB Capital Trust(1)

Total

Payable on demand

Payable after notice

Payable on a fixed date
Deposit from CWB Capital Trust(1)

Total

Business and

Financial

Individuals

Government

Institutions

2010

Total

$ 

23,308 

$ 

507,300 

$ 

 1,840,026 

 5,462,231 

 – 

 1,159,573 

 1,713,329 

 105,000 

– 

 – 

 2,000 

 – 

$ 

530,608 

 2,999,599 

 7,177,560 

 105,000 

$ 

7,325,565 

$ 

3,485,202 

$ 

2,000 

$  10,812,767 

Business and

Financial

Individuals

Government

Institutions

2009

Total

$ 

20,028 

$ 

339,148 

$ 

 1,660,715 

 4,717,146 

 – 

 1,117,886 

 1,655,315 

 105,000 

– 

 – 

 2,000 

 – 

$ 

359,176 

 2,778,601 

 6,374,461 

 105,000 

$ 

6,397,889 

$ 

3,217,349 

$ 

2,000 

$ 

9,617,238

(1)  The senior deposit note of $105 million from CWB Capital Trust is reflected as a Business and Government deposit payable on a fixed date. This senior deposit note bears interest at an 

annual rate of 6.199% until December 31, 2016 and, thereafter, at the CDOR 180-day Bankers’ Acceptance rate plus 2.55%. This note is redeemable at the Bank’s option, in whole or in part, 
on and after December 31, 2011, or earlier in certain specified circumstances, both subject to the approval of OSFI. Each one thousand dollars of CWB Capital Trust Capital Securities Series 
1 (WesTS) principal is convertible at any time into 40 non-cumulative redeemable CWB First Preferred Shares Series 1 of the Bank at the option of CWB Capital Trust. CWB Capital Trust will 
exercise this conversion right in circumstances in which holders of WesTS exercise their holder exchange rights. See Note 15 for more information on WesTS and CWB Capital Trust.

15.  cAPitAl trust securities

In 2006, the Bank arranged for the issuance of innovative capital instruments, CWB Capital Trust Capital Securities Series 1 
(WesTS), through Canadian Western Bank Capital Trust (CWB Capital Trust), a special purpose entity. CWB Capital Trust, an 
open-end trust, issued non-voting WesTS and the proceeds were used to purchase a senior deposit note from CWB.

CICA Accounting Guideline (AcG-15) provides a framework for identifying Variable Interest Entities (VIEs) and requires the 
consolidation of a VIE if the Bank is the primary beneficiary of the VIE. The only special purpose entity in which the Bank 
participates is CWB Capital Trust. Although CWB owns the unit holder’s equity and voting control of CWB Capital Trust 
through Special Trust Securities, the Bank is not exposed to the majority of CWB Capital Trust losses and is, therefore, not the 
primary beneficiary under AcG-15. Accordingly, CWB does not consolidate CWB Capital Trust and the WesTS issued by CWB 
Capital Trust are not reported on the consolidated balance sheets, but the senior deposit note is reported in deposits (see Note 
14) and interest expense is recognized on the senior deposit note.

Holders of WesTS are eligible to receive semi-annual non-cumulative fixed cash distributions. No cash distributions will be 
payable by CWB Capital Trust on WesTS if CWB fails to declare regular dividends on its preferred shares or, if no preferred 
shares are outstanding, on its common shares. In this case, the net distributable funds of CWB Capital Trust will be distributed to 
the Bank as holder of the residual interest in CWB Capital Trust.

Should CWB Capital Trust fail to pay the semi-annual distributions in full, CWB has contractually agreed not to declare 
dividends of any kind on any of the preferred or common shares for a specified period of time.

The following information presents the outstanding WesTS:

Issuance date 
Distribution dates 
Annual yield 
Earliest date redeemable at the option of the issuer 
Earliest date exchangeable at the option of the holder  Anytime
Trust capital securities outstanding 
105,000
$105,000
Principal amount 

August 31, 2006
June 30, December 31
6.199%
December 31, 2011

knowing whAt works 

CWB Group 2010 Annual Report 93

 
 
 
 
 
 
 
 
 
The significant terms and conditions of the WesTS are:

1)  Subject to the approval of OSFI, CWB Capital Trust may, in whole (but not in part), on the redemption date specified above, 

and on any distribution date thereafter, redeem the WesTS without the consent of the holders.

2)  Subject to the approval of OSFI, upon occurrence of a special event as defined, prior to the redemption date specified above, 

CWB Capital Trust may redeem all, but not part, of the WesTS without the consent of the holders.

3)  The WesTS may be redeemed for cash equivalent to (i) the early redemption price if the redemption occurs prior to 

December 31, 2016 or (ii) the redemption price if the redemption occurs on or after December 31, 2016. Redemption price 
refers to an amount equal to one thousand dollars plus the unpaid distributions to the redemption date. Early redemption 
price refers to an amount equal to the greater of (i) the redemption price and (ii) the price calculated to provide an annual 
yield, equal to the yield on a Government of Canada bond issued on the redemption date with a maturity date of December 
31, 2016, plus 0.50%.

4)  Holders of WesTS may, at any time, exchange each one thousand dollars of principal for 40 First Preferred Shares Series 
1 of the Bank. CWB’s First Preferred Shares Series 1 pay semi-annual non-cumulative cash dividends with an annual yield 
of 4.00% and will be redeemable at the option of the Bank, with OSFI approval, on or after December 31, 2011, but not 
at the option of the holders. This exchange right will be effected through the conversion by CWB Capital Trust of the 
corresponding amount of the deposit note of the Bank. The WesTS exchanged for the Bank’s First Preferred Shares Series 1 
will be cancelled by CWB Capital Trust.

5)  Each WesTS will be exchanged automatically without the consent of the holders for 40 non-cumulative redeemable CWB 
First Preferred Shares Series 2 upon occurrence of any one of the following events: (i) proceedings are commenced for the 
winding up of the Bank, (ii) OSFI takes control of the Bank, (iii) the Bank has a Tier 1 capital ratio of less than 5% or Total 
capital ratio of less than 8%, or (iv) OSFI has directed the Bank to increase its capital or provide additional liquidity and 
the Bank elects such automatic exchange or the Bank fails to comply with such direction. Following the occurrence of an 
automatic exchange, the Bank would hold all of the Special Trust Securities and all of the WesTS, and the primary asset of 
CWB Capital Trust would continue to be the senior deposit note. The Bank’s First Preferred Shares Series 2 pay semi-annual 
non-cumulative cash dividends with an annual yield of 5.25% and will be redeemable at the option of the Bank, with OSFI 
approval, on or after December 31, 2011, but not at the option of the holders.

6)  For regulatory capital purposes, WesTS are included in Tier 1 capital to a maximum of 15% of net Tier 1 capital with the 
remainder included in Tier 2 capital. All of the outstanding WesTS amounts are currently included in Tier 1 capital.

7)  The non-cumulative cash distribution on the WesTS will be 6.199% paid semi-annually until December 31, 2016 and, 

thereafter, at CDOR 180-day Bankers’ Acceptance rate plus 2.55%.

16. 

insurAnce relAted other liABilities

Unpaid claims and adjustment expenses  

Unearned premiums

Due to insurance companies and policyholders

Unearned commissions

Total

17.  other liABilities

Accrued interest payable

Accounts payable

Acquisition contingent consideration

Future income tax liability 

Deferred revenue

Leasehold inducements

Income taxes payable

Total

94

knowing whAt works 
CWB Group 2010 Annual Report

(Note 22)

 (Note 25)

2010 
80,086  $ 
 66,444 

 2,305 

 561 
149,396  $ 

2010
97,929  $ 
 82,712 

 31,155 

 17,549 

 3,437 

 2,446 

 637 
235,865  $ 

2009 

81,025 

 62,307 

 1,425 

 752 

145,509

2009 

109,559 

 37,391 

 – 

 2,037 

 1,864 

 2,673 

 15,822 

169,346

$ 

$ 

$ 

$ 

 
 
18.  suBordinAted deBentures

Financing costs relating to the issuance of subordinated debentures are amortized over the expected life of the related 
subordinated debenture using the effective interest method.

Each of the following qualifies as a bank debenture under the Bank Act and is subordinate in right of payment to all deposit 
liabilities. All redemptions are subject to the approval of OSFI.

Interest

Rate

5.426%(1)
5.070%(2)
5.571%(3)
5.950%(4)
5.550%(5)

Total

Maturity

Date

Earliest Date

Redeemable

by CWB at Par

   November 21, 2015 

   November 22, 2010 

 $ 

March 21, 2017 

March 21, 2022 

June 27, 2018 

March 22, 2012 

March 22, 2017 

June 28, 2013 

   November 19, 2014 

   November 20, 2009 

2010 

70,000 

 $ 

120,000 

75,000 

 50,000 

–

 $ 

315,000 

 $ 

2009 

70,000 

120,000 

75,000 

50,000 

60,000 

375,000

(1)  These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 

Bankers’ Acceptance rate plus 180 basis points. On November 22, 2010, these conventional debentures were redeemed by the Bank (Note 37).

(2)  These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 155 basis points. Of the $125,000 debentures issued, $5,000 were acquired by Canadian Direct Insurance Incorporated, a wholly owned subsidiary, and have 
been eliminated on consolidation.

(3)  These conventional debentures have a 15-year term with a fixed interest rate for the first 10 years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 

Bankers’ Acceptance rate plus 180 basis points.

(4)  These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 

Bankers’ Acceptance rate plus 302 basis points.

(5)  These conventional debentures had a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate would have been reset quarterly at the Canadian dollar CDOR 

90-day Bankers’ Acceptance rate plus 160 basis points. On November 20, 2009, these conventional debentures were redeemed by the Bank.

19.  cAPitAl stock

Authorized:

An unlimited number of common shares without nominal or par value;

33,964,324 class A shares without nominal or par value; and

25,000,000 first preferred shares without nominal or par value, issuable in series of which, 4,200,000 first preferred shares Series 
1 and 4,200,000 first preferred shares Series 2 have been reserved (see Note 15). In addition, 8,390,000 first preferred shares 
Series 3 have been issued and are convertible to first preferred shares Series 4 as noted below.

Issued and fully paid:

Preferred Shares – Series 3
Outstanding at beginning of year

Issued during the year

Outstanding at end of year

Common Shares
Outstanding at beginning of year

Issued on acquisition of subsidiary  

(Note 34)

Issued on exercise or exchange of options

Issued under dividend reinvestment plan

Issued on exercise of warrants

Transferred from contributed surplus on exercise or exchange of options

Outstanding at end of year

Share Capital

2010

Number of

2009

Number of

Shares

Amount

Shares

Amount

 8,390,000  $ 

209,750 

 – 

 – 

 8,390,000 

 209,750 

 –  $ 

 8,390,000 

 8,390,000 

– 

 209,750 

 209,750 

 63,903,460 

 2,065,088 

 524,151 

 125,595 

 23,068 

 – 

 226,480 

 42,582 

 3,864 

 2,922 

 323 

 3,181 

 66,641,362 

 279,352 

489,102 

$ 

 63,457,142 

 221,914 

 – 

 406,934 

 38,760 

 624 

 – 

 63,903,460 

 – 

 2,200 

 744 

 9 

 1,613 

 226,480 

$ 

436,230

knowing whAt works 

CWB Group 2010 Annual Report 95

 
  
  
  
 
  
  
  
  
  
 
  
  
 
 
 
 
 
The Bank is prohibited by the Bank Act from declaring any dividends on common shares when the Bank is or would be placed, 
as a result of the declaration, in contravention of the capital adequacy and liquidity regulations or any regulatory directives issued 
under the Act. In addition, should CWB Capital Trust fail to pay the semi-annual distributions in full on the CWB Capital Trust 
Securities Series 1 (see Note 15), the Bank has contractually agreed to not declare dividends on any of its common and preferred 
shares for a specified period of time. These limitations do not restrict the current level of dividends.

a)  Preferred Shares

During 2009, the Bank issued 8.4 million preferred units at $25.00 per unit, for total proceeds of $209.8 million. The preferred 
units issued by way of the private placement and the public offering each consist of one Non-Cumulative 5-Year Rate Reset 
Preferred Share, Series 3 (Series 3 Preferred Shares) in the capital of the Bank with an issue price of $25.00 per share and 1.7857 
and 1.7800 common share purchase warrants, respectively. Each warrant is exercisable at a price of $14.00 to purchase one 
common share in the capital of the Bank until March 3, 2014.

Holders of the Series 3 Preferred Shares are entitled to receive non-cumulative quarterly fixed dividends for the initial five-year 
period ending April 30, 2014 of 7.25% per annum, payable quarterly, as and when declared by the Board of Directors. The 
dividend rate on Series 3 Preferred Shares will reset May 1, 2014 and every five years thereafter at a level of 500 basis points 
over the then current five-year Government of Canada bond yield. On April 30, 2014, and every five years thereafter, holders of 
Series 3 Preferred Shares will, subject to certain conditions, have the option to convert their shares to Non-Cumulative Floating 
Rate Preferred Shares, Series 4 (Series 4 Preferred Shares). Holders of the Series 4 Preferred Shares will be entitled to a floating 
quarterly dividend rate equal to the 90-day Canadian treasury bill rate plus 500 basis points, as and when declared by the Board of 
Directors.

The Series 3 Preferred Shares are not redeemable prior to April 30, 2014. Subject to the provisions of the Bank Act, the prior 
consent of OSFI and the provisions described in the prospectus for the public offering, on April 30, 2014 and on April 30 every 
five years thereafter, the Bank may redeem all or any part of the then outstanding Series 3 Preferred Shares at the Bank’s option 
without the consent of the holder, by the payment of an amount in cash for each such share so redeemed of $25.00 together with 
all declared and unpaid dividends to the date fixed for redemption.

Subject to the provisions of the Bank Act, the prior consent of OSFI and the provisions described in the prospectus for the public 
offering, on not more than 60 nor less than 30 days’ notice, the Bank may redeem all or any part of the then outstanding Series 
4 Preferred Shares at the Bank’s option without the consent of the holder by the payment of an amount in cash for each such 
share so redeemed of: (i) $25.00 together with all declared and unpaid dividends to the date fixed for redemption in the case of 
redemptions on April 30, 2019 and on April 30 every five years thereafter; or (ii) $25.50 together with all declared and unpaid 
dividends to the date fixed for redemption in the case of redemptions on any other date on or after April 30, 2014.

b)  Warrants to Purchase Common Shares

Each warrant is exercisable at a price of $14.00 to purchase one common share in the capital of the Bank until March 3, 2014.

Number of Warrants
Outstanding at beginning of year

Issued

Purchased and cancelled

Exercised

Outstanding at end of year

c)  Dividend Reinvestment Plan 

2010 

 14,964,356 

2009 

 – 

 – 

 14,964,980 

 (1,469,677)

 (23,068)

 13,471,611 

 – 

 (624)

 14,964,356

Under the dividend reinvestment plan (plan), the Bank provides holders of the Bank’s common shares and holders of any other 
class of shares deemed eligible by the Bank’s Board of Directors with the opportunity to direct cash dividends paid on any class 
of their eligible shares towards the purchase of additional common shares. Currently, the Board of Directors has deemed that 
the holders of the Bank’s Series 3 Preferred Shares are eligible to participate in the plan. The plan is only open to shareholders 
residing in Canada.

At the option of the Bank, the common shares may be issued from the Bank’s treasury at an average market price based on the 
closing prices of a board lot of common shares on the Toronto Stock Exchange for the five trading days immediately preceding 
the dividend payment date, with a discount of between 0% to 5% at the Bank’s discretion. The Bank also has the option to fund 
the plan through the open market at market prices. During the year, 125,595 (2009 – 38,760) common shares were issued under 
the plan from the Bank’s treasury at a 2% (2009 – 2%) discount.

96

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CWB Group 2010 Annual Report

d)  Normal Course Issuer Bid

On January 18, 2010 and subsequently amended on September 30, 2010, the Bank received approval from the Toronto Stock 
Exchange to institute a Normal Course Issuer Bid (NCIB) to purchase and cancel up to 1,469,677 of its warrants. The NCIB 
commenced January 20, 2010 and was completed in October 2010. During the year, the Bank purchased and cancelled 1,469,677 
warrants fulfilling all available purchases under the NCIB at an aggregate cost of $16,453, which was charged to retained earnings.

20.  stock BAsed comPensAtion

a)  Stock Options

Stock options are accounted for using the fair value based method. The estimated value is recognized over the applicable vesting 
period as an increase to both salary expense and contributed surplus. When options are exercised, the proceeds received and the 
applicable amount, if any, in contributed surplus are credited to capital stock.

The Bank has authorized 5,324,319 common shares (2009 – 5,848,470) for issuance under the share incentive plan. Of the amount 
authorized, options exercisable into 3,834,433 shares (2009 – 4,394,605) are issued and outstanding. The options generally vest 
within three years and are exercisable at a fixed price equal to the average of the market price on the day of and the four days 
preceding the grant date. All options expire within five years of date of grant. Outstanding options expire from December 2010 to 
June 2015.

The details of, and changes in, the issued and outstanding options follow:   

Options
Balance at beginning of year

Granted

Exercised or exchanged

Forfeited

Balance at end of year

Exercisable at end of year

2010

2009

Weighted

Average

Exercise

Price

18.66 

 22.67 

 16.24 

 21.04 

19.93 

Weighted

Average

Exercise

Price

20.83 

 13.33 

 10.56 

 26.88 

18.66 

Number

of Options

 5,204,882  $ 

 1,465,035 

 (933,900)

 (1,341,412)

 4,394,605  $ 

Number

of Options

 4,394,605  $ 

 632,386 

 (1,085,435)

 (107,123)

 3,834,433  $ 

 1,109,850  $ 

22.84 

 1,742,100  $ 

18.22

Further details relating to stock options outstanding and exercisable follow:

Range of Exercise Prices
$8.58 to $11.76

$16.89 to $17.48

$21.11 to $21.46

$22.09 to $26.38

$28.11 to $31.18

Total

Options Outstanding

Options Exercisable

Weighted

Average

Remaining

Number of 

Contractual

Options

 949,000 

 461,750 

 944,740 

 1,264,913 

 214,030 

 3,834,433 

Life (years)

 3.1 

 $ 

 3.4 

 1.2 

 3.0 

 2.1 

 2.6 

 $ 

Weighted

Average

Exercise

Price

11.70 

 16.92 

 21.46 

 24.18 

 31.13 

19.93 

Weighted

Average

Exercise

Price

Number

of Options

– 

 $ 

–   

 26,000 

 673,950 

 406,400 

 3,500 

 1,109,850 

 $ 

17.44

21.46

25.43

28.11

22.84

The terms of the share incentive plan allow the holders of vested options a cashless settlement alternative whereby the option holder 
can either (a) elect to receive shares by delivering cash to the Bank in the amount of the option exercise price or (b) elect to receive 
the number of shares equivalent to the excess of the market value of the shares under option, determined at the exercise date, over 
the exercise price. Of the 1,085,435 (2009 – 933,900) options exercised or exchanged, option holders exchanged the rights to 842,025 
(2009 – 722,400) options and received 280,741 (2009 – 195,434) shares in return under the cashless settlement alternative.

knowing whAt works 

CWB Group 2010 Annual Report 97

Salary expense of $5,106 (2009 – $6,745) was recognized relating to the estimated fair value of options granted, which included in 
2009 the stock option forfeiture discussed below. The fair value of options granted was estimated using a binomial option pricing 
model with the following variables and assumptions: (i) risk-free interest rate of 2.6% (2009 – 2.2%), (ii) expected option life 
of 4.0 (2009 – 4.0) years, (iii) expected volatility of 44% (2009 – 38%), and (iv) expected dividends of 2.1% (2009 – 3.6%). The 
weighted average fair value of options granted was estimated at $7.36 (2009 – $2.94) per share.

During 2009, certain employees voluntarily and irrevocably released, without consideration, all rights, title and interest in 
1,283,062 stock options. The unamortized fair value of these forfeited options ($1,696) was recognized at that time as additional 
non-tax deductible salary expense with an offsetting increase to contributed surplus.

During the year $3,181 (2009 – $1,613) was transferred from contributed surplus to share capital, representing the estimated fair 
value recognized for 1,085,435 (2009 – 933,900) options exercised during the year.

b)  Restricted Share Units 

Under the Restricted Share Unit (RSU) plan, certain employees are eligible to receive an award in the form of RSUs. Each RSU 
entitles the holder to receive the cash equivalent of the market value of the Bank’s common shares at the vesting date and an 
amount equivalent to the dividends paid on the common shares during the vesting period. RSUs vest on each anniversary of the 
grant in equal one-third instalments over a vesting period of three years. Salary expense is recognized evenly over the vesting 
period except where the employee is eligible to retire prior to the vesting date, in which case the expense is recognized between 
the grant date and the date the employee is eligible to retire.

During the year, salary expense of $4,628 (2009 – $3,985) was recognized related to RSUs. As at October 31, 2010, the liability 
for the RSUs held under this plan was $6,335 (2009 – $3,985). At the end of each period, the liability and salary expense are 
adjusted to reflect changes in the market value of the Bank’s common shares.

Number of RSUs
Balance at beginning of year

Granted

Vested and paid out

Forfeited

Balance at end of year

c)  Deferred Share Units

2010 

 285,197 

 287,591 

 (92,997)

 (9,850)

 469,941 

2009 

 – 

 286,929 

 – 

 (1,732)

 285,197

During the year, the Bank adopted a plan to grant Deferred Share Units (DSUs) to non-employee directors of the Bank by 
linking a portion of their annual compensation to the future value of the Bank’s common shares. Under this plan, non-employee 
directors will receive at least 50% of their annual retainer in DSUs. The DSUs are not redeemable until the individual is no 
longer a director and must be redeemed for cash. Common share dividend equivalents accrue to the directors in the form of 
additional units. As at October 31, 2010, 24,046 DSUs were outstanding (2009 – nil).

The expense related to the DSUs is recorded in the period the award is earned by the director. During the year, non-interest 
expenses “other expenses” included $358 related to the DSUs (2009 – nil). As at October 31, 2010, the liability for DSUs was 
$610 (2009 – nil). At the end of each period, the liability and expense are adjusted to reflect changes in the market value of the 
Bank’s common shares. 

21.  contingent liABilities And commitments

a)  Credit Instruments

In the normal course of business, the Bank enters into various commitments and has contingent liabilities, which are not reflected 
in the consolidated balance sheets. These items are reported below and are expressed in terms of the contractual amount of the 
related commitment.

Credit instruments

Guarantees and standby letters of credit

Commitments to extend credit

Total

98

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CWB Group 2010 Annual Report

 2010

2009

 $ 

261,438 

 $ 

 3,375,690 

196,380 

 2,346,324 

 $ 

3,637,128 

 $ 

2,542,704

 
Guarantees and standby letters of credit represent the Bank’s obligation to make payments to third parties when a customer is 
unable to make required payments or meet other contractual obligations. These instruments carry the same credit risk, recourse 
and collateral security requirements as loans extended to customers and generally have a term that does not exceed one year. 
Losses, if any, resulting from these transactions are not expected to be material.

Commitments to extend credit to customers also arise in the normal course of business and include undrawn availability under 
lines of credit and commercial operating loans of $1,468,325 (2009 – $1,180,690) and recently authorized but unfunded loan 
commitments of $1,907,365 (2009 – $1,165,634). In the majority of instances, availability of undrawn commercial commitments 
is subject to the borrower meeting specified financial tests or other covenants regarding completion or satisfaction of certain 
conditions precedent. It is also usual practice to include the right to review and withhold funding in the event of a material 
adverse change in the financial condition of the borrower. From a liquidity perspective, undrawn credit authorizations will be 
funded over time, with draws in many cases extending over a period of months. In some instances, authorizations are never 
advanced or may be reduced because of changing requirements. Revolving credit authorizations are subject to repayment which, 
on a pooled basis, also decreases liquidity risk.

b)  Lease Commitments

The Bank has obligations under long-term, non-cancellable operating leases for the rental of premises. Minimum future lease 
commitments for each of the five succeeding years and thereafter are as follows:

2011

2012

2013

2014

2015

2016 and thereafter

Total

c)  Guarantees

$ 

$ 

8,437 

 8,091 

 8,053 

 7,652 

 7,521 

 19,636 

59,390

A guarantee is defined as a contract that contingently requires the guarantor to make payments to a third party based on  
(i) changes in an underlying economic characteristic that is related to an asset, liability or equity security of the guaranteed party, 
(ii) failure of another party to perform under an obligating agreement, or (iii) failure of another third party to pay indebtedness when due.

Significant guarantees provided to third parties include guarantees and standby letters of credit as discussed above.

In the ordinary course of business, the Bank enters into contractual arrangements under which the Bank may agree to indemnify 
the other party. Under these agreements, the Bank may be required to compensate counterparties for costs incurred as a result 
of various contingencies, such as changes in laws and regulations and litigation claims. A maximum potential liability cannot 
be identified as the terms of these arrangements vary and generally no predetermined amounts or limits are identified. The 
likelihood of occurrence of contingent events that would trigger payment under these arrangements is either remote or difficult 
to predict and, in the past, payments under these arrangements have been insignificant.

The Bank issues personal and business credit cards through an agreement with a third party card issuer. The Bank has 
indemnified the card issuer from loss if there is a default on the issuer’s collection of the business credit card balances. The Bank 
has provided no indemnification relating to the personal or reward credit card balances. The issuance of business credit cards 
and establishment of business credit card limits are approved by the Bank and subject to the same credit assessment, approval 
and monitoring as the extension of direct loans. At year end, the total approved business credit card limit was $13,153 (2009 – 
$10,496), and the balance outstanding was $2,927 (2009 – $2,566).

No amounts are reflected in the consolidated financial statements related to these guarantees and indemnifications.

d)  Legal Proceedings

In the ordinary course of business, the Bank and its subsidiaries are party to legal proceedings. Based on current knowledge, the 
Bank does not expect the outcome of any of these proceedings to have a material effect on the consolidated financial position or 
results of operations.

knowing whAt works 

CWB Group 2010 Annual Report 99

22. 

insurAnce oPerAtions

Premiums Earned and Deferred Policy Acquisition Costs

Insurance premiums are included in other income on a daily pro rata basis over the terms of the underlying insurance policies. 
Unearned premiums represent the portion of premiums written that relate to the unexpired term of the policies in force and are 
included in other liabilities.

Policy acquisition costs are those expenses incurred in the acquisition of insurance business. Acquisition costs comprise advertising 
and marketing expenses, insurance advisor salaries and benefits, premium taxes and other expenses directly attributable to the 
production of business. Policy acquisition costs related to unearned premiums are only deferred, and included in other assets, 
to the extent that they are expected to be recovered from unearned premiums and are amortized to income over the periods in 
which the premiums are earned. If the unearned premiums are not sufficient to pay expected claims and expenses (including policy 
maintenance expenses and unamortized policy acquisition costs), a premium deficiency is said to exist. Anticipated investment 
income is considered in determining whether a premium deficiency exists. Premium deficiencies are recognized by writing down 
the deferred policy acquisition cost asset.

Unpaid Claims and Adjustment Expenses

The provision for unpaid claims represents the amounts needed to provide for the estimated ultimate expected cost of settling 
claims related to insured events (both reported and unreported) that have occurred on or before each balance sheet date.  
The provision for adjustment expenses represents the estimated ultimate expected costs of investigating, resolving and processing 
these claims. These provisions are included in other liabilities and their computation takes into account the time value of money 
using discount rates based on projected investment income from the assets supporting the provisions.

The provisions are periodically reviewed and evaluated in light of emerging claims experience and changing circumstances.  
The resulting changes in estimates of the ultimate liability are recorded as incurred claims in the current period.

Reinsurance Ceded

Earned premiums and claims expenses are recorded net of amounts ceded to, and recoverable from, reinsurers. Estimates  
of amounts recoverable from reinsurers on unpaid claims and adjustment expense are recorded in other assets and are estimated  
in a manner consistent with the liabilities associated with the reinsured policies.

a)  Insurance Revenues, Net

Insurance revenues, net, reported in other income on the consolidated statements of income are presented net of claims, 
adjustment expenses and policy acquisition costs.

Net earned premiums

Commissions and processing fees

Net claims and adjustment expenses

Policy acquisition costs

Insurance revenues, net

b)  Unpaid Claims and Adjustment Expenses

Nature of Unpaid Claims

2010
111,368  $ 
 2,347 

 (68,641)

 (23,358)
21,716  $ 

$ 

$ 

 2009

104,062 

 2,852 

 (68,996)

 (20,802)

17,116

The establishment of the provision for unpaid claims and adjustment expenses and the related reinsurers’ share is based on known 
facts and interpretation of circumstances and is, therefore, a complex and dynamic process influenced by a large variety of factors. 
These factors include experience with similar cases and historical trends involving claim payment patterns, loss payments, pending 
levels of unpaid claims, product mix or concentration, claims severity, and claims frequency patterns.

Other factors include the continually evolving and changing regulatory and legal environment, actuarial studies, professional 
experience and expertise of the claims department personnel and independent adjusters retained to handle individual claims, 
quality of the data used for projection purposes, existing claims management practices, including claims handling and settlement 

100

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CWB Group 2010 Annual Report

 
practices, effect of inflationary trends on future claims settlement costs, investment rates of return, court decisions, economic 
conditions and public attitudes. In addition, time can be a critical part of the provision determination since, the longer the span 
between the incidence of a loss and the payment or settlement of the claim, the more variable the ultimate settlement amount can 
be. Accordingly, short-tailed claims, such as property claims, tend to be more reasonably predictable than long-tailed claims, such 
as liability claims.

Consequently, the establishment of the provision for unpaid claims and adjustment expenses relies on the judgment and opinions 
of a large number of individuals, on historical precedent and trends, on prevailing legal, economic, social and regulatory trends 
and on expectations as to future developments. The process of determining the provisions necessarily involves risks that the actual 
results will deviate, perhaps substantially, from the best estimates made.

Provision for Unpaid Claims and Adjustment Expenses

An annual evaluation of the adequacy of unpaid claims is completed at the end of each financial year. This evaluation includes  
a re-estimation of the liability for unpaid claims relating to each preceding financial year compared to the liability that was originally 
established. The results of this comparison and the changes in the provision for unpaid claims and adjustment expenses follow:

Unpaid claims and adjustment expenses, net, beginning of year

Claims incurred

In the current year

In prior periods

Claims paid during the year

Unpaid claims and adjustment expenses, net, end of year

Reinsurers’ share of unpaid claims and adjustment expenses

Recoverable on unpaid claims

Unpaid claims and adjustment expenses, net, end of year

2010 

 $ 

63,281 

 $ 

 70,098 

 (1,457)

 (69,111)

 62,811 

 10,949 

 6,326 

 $ 

80,086 

 $ 

2009 

57,676 

 73,346 

 (4,350)

 (63,391)

 63,281 

 10,441 

 7,303 

81,025

The provision for unpaid claims and adjustment expenses and related reinsurance recoveries are discounted using rates based 
on the projected investment income from the assets supporting the provisions, and reflecting the estimated timing of payments 
and recoveries. The investment rate of return used for all cash flow periods and all lines of business was 2.96% (2009 – 2.75%). 
However, that rate was reduced by a 1% (2009 – 1%) provision for adverse deviation in discounting the provision for unpaid 
claims and adjustment expenses and related reinsurance recoveries. The impact of this provision for adverse deviation results  
in an increase of $901 (2009 – $887) in unpaid claims and adjustment expenses and related reinsurance recoveries.

Policy balances, included in insurance related other assets and other liabilities, analyzed by major lines of business are as follows:

Unpaid claims and adjustment expenses

Reinsurers’ share of unpaid claims and adjustment expenses

Unearned premiums

c)  Underwriting Policy and Reinsurance Ceded

2010

Automobile

 $ 

65,486 

 $ 

 9,967 

 46,622 

Home

14,600 

 $ 

 982 

 19,822 

2009

Automobile

65,736 

 $ 

 9,984 

 44,635 

Home

15,289 

 457 

 17,672

Reinsurance contracts with coverage up to maximum policy limits are entered into to protect against losses in excess of certain 
amounts that may arise from automobile, personal property and liability claims.

Reinsurance with a limit of $200,000 (2009 – $180,000) is obtained to protect against certain catastrophic losses. Retention  
on catastrophic events and property and liability risks is generally $1,000 (2009 – $1,000). For the British Columbia automobile 
insurance product, retentions are further reduced by the underlying mandatory coverage provided by the provincially governed 
Crown corporation. Reinsurance coverage is diversified across many reinsurers in order to spread risk and reduce reinsurer 
concentration risk in the event of a very large loss, such as an earthquake. The reinsurers selected to participate in the program 
have a minimum rating of A- from A.M. Best or Standard & Poor’s. In addition, reinsurance treaties have a special termination 
clause allowing the Bank to change a reinsurer during the term of the agreement if their rating falls below the specified level. 

At October 31, 2010, $10,949 (2009 – $10,441) of unpaid claims and adjustment expenses were recorded as recoverable from 
reinsurers. Failure of a reinsurer to honour its obligation could result in losses. The financial condition of reinsurers is regularly 
evaluated to minimize the exposure to significant losses from reinsurer insolvency.

knowing whAt works 

CWB Group 2010 Annual Report 101

 
 
The amounts shown in other income are net of the following amounts relating to reinsurance ceded to other insurance companies.

Premiums earned reduced by

Claims incurred reduced by 

23.  disclosures on rAte regulAtion

$ 

2010 
8,947  $ 
5,723 

2009 

7,257 

 595

Canadian Direct Insurance Incorporated (Canadian Direct), a wholly owned subsidiary, is licensed under insurance legislation in 
the provinces in which it conducts business. Automobile insurance is a compulsory product and is subject to different regulations 
across the provinces in Canada, including those with respect to rate setting. Rate setting mechanisms vary across the provinces, 
but they generally fall under three categories: “use and file”, “file and use” and “file and approve”. Under “use and file”, rates are 
filed following use. Under “file and use”, insurers file their rates with the relevant authorities and wait for a prescribed period 
of time and then implement the proposed rates. Under “file and approve”, insurers must wait for specific approval of filed rates 
before they may be used.

The authorities that regulate automobile insurance rates, in the provinces in which Canadian Direct is writing that business, are 
listed below. Automobile direct written premiums in these provinces totaled $39,500 in 2010 (2009 – $36,900) and represented 
49% (2009 – 47%) of direct automobile premiums written.

Province

Alberta

rate filing

File and approve or 
File and use

regulatory Authority

Alberta Automobile Insurance Rate Board

While regulatory authorities generally approve rates and rate adjustments prospectively, in some circumstances retroactive rate 
adjustments in respect of historical results may be required, which could result in a liability for the Bank. As at October 31, 2010, 
the Bank had no such liability although the reinstatement of the Alberta automobile Minor Injury Regulation and its impact on 
rates is being reviewed by the relevant regulatory authority.

24.  emPloyee future Benefits

All employee future benefits are accounted for on an accrual basis. The Bank’s contributions to the group retirement savings plan 
and employee share purchase plan totaled $8,864 (2009 – $7,077).

25. 

income tAXes

The Bank follows the asset and liability method of accounting for income taxes whereby current income taxes are recognized for 
the estimated income taxes payable for the current year. Future tax assets and liabilities represent the cumulative amount of tax 
applicable to temporary differences between the carrying amount of the assets and liabilities, and their values for tax purposes. 
Future tax assets and liabilities are measured using enacted or substantively enacted tax rates expected to apply to taxable income 
in the years in which those temporary differences are expected to be recovered or settled. Changes in future income taxes related 
to a change in tax rates are recognized in income in the period of the tax rate change. All future income tax assets and liabilities 
are expected to be realized in the normal course of operations.

The provision for income taxes consists of the following:

Consolidated statements of income

Current

Future

Shareholders’ equity

Future income tax expense related to:

Unrealized gains (losses) on available-for-sale securities

Gains (losses) on derivatives designated as cash flow hedges

Total

102

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CWB Group 2010 Annual Report

2010 

2009 

63,493  $ 
 (16,149)

 47,344 

55,553 

 (13,633)

 41,920 

 2,159 

 (636)

 1,523 
48,867  $ 

 12,425 

 (2,233)

 10,192 

52,112

$ 

$ 

 
 
 
 
A reconciliation of the statutory tax rates and income tax that would be payable at these rates to the effective income tax rates and 
provision for income taxes that is reported in the consolidated statements of income follows:

Combined Canadian federal and provincial income taxes 

and statutory tax rate

Increase (decrease) arising from:

Tax-exempt income

Resolution of outstanding issues

Stock-based compensation

Other

Provision for income taxes and effective tax rate

$ 

Future income tax balances are comprised of the following:

Net future income tax assets
Allowance for credit losses

Deferred loan fees

Deferred agent commission

Leasing income

Other temporary differences

Net future income tax liabilities

Intangible assets

Leasing income

Other temporary differences

2010

2009

$ 

60,327 

 28.6% $ 

43,743 

 29.5%

 (9,480)

 (7,488)

 1,451 

 2,534 

47,344 

 (4.5)

 (3.6)

 0.7 

 1.2 
 22.4% $ 

 (5,329)

 – 

 1,985 

 1,521 

41,920 

 (3.6)

 – 

 1.3 

 1.0 

28.2%

2010

2009

 $ 

14,240 

 $ 

4,365 

 (3,688)

 (2,800)

 (4,659)

7,458 

 $ 

11,459 

 $ 

 5,733 

 357 

17,549 

 $ 

 $ 

 $ 

 $ 

16,487 

 3,448 

 (3,198)

 – 

 3,582 

20,319 

2,217 

 – 

 (180)

2,037

The Bank has approximately $11,140 (2009 – $11,140) of capital losses that are available to apply against future capital gains and 
have no expiry date. The tax benefit of these losses has not been recognized in the consolidated financial statements. 

26.  eArnings Per common shAre

Basic earnings per common share is calculated based on the average number of common shares outstanding during the year. 
Diluted earnings per share is calculated based on the treasury stock method, which assumes that any proceeds from the exercise of 
in-the-money stock options would be used to purchase the Bank’s common shares at the average market price during the year.

The calculation of earnings per common share follows:

Numerator

Net income available to common shareholders

Denominator

Weighted average of common shares outstanding – basic

Dilutive instruments:

Warrants
Stock options(1)

Weighted average number of common shares outstanding – diluted

Earnings per Common Share

Basic

Diluted

2010

2009

$ 

148,413  $ 

96,223 

 65,756,653 

 63,613,398 

 5,796,819 

 775,360 

 72,328,832 

 1,439,723 

 281,442 

 65,334,563 

$ 

2.26  $ 
 2.05 

1.51 

 1.47

(1)  At October 31, 2010, the denominator excludes 832,830 (2009 – 1,122,170) employee stock options with an average adjusted exercise price of $27.23 (2009 – $28.58) where the exercise 

price, adjusted for unrecognized stock-based compensation, is greater than the average market price.

knowing whAt works 

CWB Group 2010 Annual Report 103

 
 
  
  
 
 
 
27.  Assets under AdministrAtion And mAnAgement

Assets under administration of $8,530,716 (2009 – $5,467,447) and assets under management of $795,467 (2009 – $878,095) 
represent the fair value of assets held for personal, corporate and institutional clients as well as third party leases subject to service 
agreements. The assets are kept separate from the Bank’s own assets. Assets under administration and management are not 
reflected in the consolidated balance sheets and relate to the banking and trust segment.

28.  relAted PArty trAnsActions

The Bank makes loans, primarily residential mortgages, to its officers and employees at various preferred rates and terms. The 
total amount outstanding for these types of loans is $75,035 (2009 – $62,861). The Bank offers deposits, primarily fixed term 
deposits to its officers, employees and their immediate family at preferred rates. The total amount outstanding for these types of 
deposits is $162,805 (2009 – $139,871).

29. 

interest rAte sensitivity

The Bank is exposed to interest rate risk as a result of a difference, or gap, between the maturity or repricing behaviour of interest 
sensitive assets and liabilities. The interest rate gap is managed by forecasting core balance trends. The repricing profile of these 
assets and liabilities has been incorporated in the table following showing the gap position at October 31 for select time intervals. 
Figures in brackets represent an excess of liabilities over assets or a negative gap position.

ASSET LIABILITY GAP POSITIONS  
($ millions)

October 31, 2010
Assets(2)
Cash resources and securities

Loans

Other assets
Derivative financial instruments(1)

Total

Liabilities(2) and Equity
Deposits

Other liabilities
Debentures(3)

Shareholders’ equity

Derivative financial instruments

Total

Interest Rate Sensitive Gap

Cumulative Gap

Cumulative Gap as a

Floating
Rate

 and Within  
  1 Month

1 to 3
  Months

  3 Months
  to 1 Year

Total
  Within
1 Year

  1 Year to
5 Years

 More than
5 Years

Non-
Interest
  Sensitive

Total

 $ 

467

 $ 

 4,926

 –

 105

 5,498

184

 535

 –

 –

 $ 

316

 $ 

967

 $ 

735

 $ 

 1,104

 6,565

 3,858

 –

 –

 –

 105

 –

 –

 719

 1,420

 7,637

 4,593

 4,318

 905

 3

 70

 –

 105

 4,496

1,002

1,002

 $ 

 $ 

 7

 –

 –

 –

 912

(193)

809

 $ 

 $ 

 7,232

 3,494

 2,009

 30

 –

 –

 –

 2,039

 40

 70

 –

 105

 7,447

 34

 170

 –

 –

 3,698

895

1,085

 $ 

 $ 

(619)

190

 $ 

 $ 

190

190

 $ 

 $ 

 187

45

1,130

 $ 

 $ 

 $ 

 $ 

105

 127

 –

 –

 232

 105

 7

 75

 –

 –

 $ 

69

 $ 

1,876

 (53)

 329

 –

 345

 (18)

 345

 –

 1,148

 –

 1,475

(1,130)

–

 –

 10,497

 329

 105

 12,807

 10,813

 426

 315

 1,148

 105

 12,807

–

–

 –

 $ 

 $ 

Percentage of Total Assets

 7.8%

 6.3%

 1.5%

 1.5%

 8.5%

 8.8%

October 31, 2009

Total assets

Total liabilities and equity

Interest Rate Sensitive Gap

Cumulative Gap

Cumulative Gap as a 

 $ 

4,884

 $ 

 4,398

 $ 

 $ 

486

486

 $ 

 $ 

621

 832

(211)

275

 $ 

1,520

 $ 

7,025

 $ 

4,463

 $ 

 1,587

 6,817

 $ 

 $ 

(67)

208

 $ 

 $ 

208

208

 $ 

 $ 

 3,619

844

1,052

 $ 

 $ 

209

 188

21

1,073

Percentage of Total Assets

4.1%

2.3%

1.8%

1.8%

8.9%

 9.0%

 $ 

178

 $  11,875

 $ 

 $ 

 1,251

(1,073)

–

 –

 $ 

 $ 

 11,875

–

–

 –

(1)  Derivative financial instruments are included in this table at the notional amount.
(2)  Accrued interest is excluded in calculating interest sensitive assets and liabilities.
(3)  Potential prepayments of fixed rate loans and early redemption of redeemable fixed term deposits have not been estimated. Redemptions of fixed term deposits  

where depositors have this option are not expected to be material. The majority of fixed rate loans, mortgages and leases are either closed or carry prepayment penalties.

104

knowing whAt works 
CWB Group 2010 Annual Report

 
 
 
 
 
 
 
 
The effective, weighted average interest rates for each class of financial asset and liability are shown below:

WEIGHTED AVERAGE EFFECTIVE INTEREST RATES  
(%)

October 31, 2010
Total assets

Total liabilities

Interest Rate Sensitive Gap

October 31, 2009

Total assets

Total liabilities 

Interest Rate Sensitive Gap

Floating Rate
and Within
1 Month

1 to 3
Months

3 Months
to 1 Year

 3.9%

 1.2 

 2.7%

 3.8%

 0.7 

 3.1%

 2.8%

 2.0 

 0.8%

 2.6%

 2.4 

 0.2%

 4.9%

 2.6 

 2.3%

 4.5%

 3.1 

 1.4%

Total
Within
1 Year

 4.0%

 1.7 

 2.3%

 3.8%

 1.4 

 2.4%

1 Year to
5 Years

More than
5 Years

 5.5%

 3.2 

 2.3%

 4.9%

 3.6 

 1.3%

 5.2%

 5.8 

 (0.6)%

 5.8%

 5.8 

0.0%

Total

 4.6%

 2.3 

 2.3%

 4.3%

 2.3 

 2.0%

Based on the current interest rate gap position, it is estimated that a one-percentage point increase in all interest rates 
would increase net interest income by approximately 2.3% or $7,372 (October 31, 2009 – 2.5% or $6,574 decrease to net 
interest income) and decrease other comprehensive income $9,796 (October 31, 2009 – $21,355) net of tax, respectively 
over the following twelve months. A one-percentage point decrease in all interest rates would decrease net interest income 
by approximately 1.5% or $4,703 (October 31, 2009 – 3.8% or $10,241 increase to net interest income) and increase other 
comprehensive income $9,796 (October 31, 2009 – $21,355) net of tax.

30.  fAir vAlue of finAnciAl instruments

The fair value of a financial instrument on initial recognition is the value of the consideration given or received. Subsequent 
to initial recognition, financial instruments measured at fair value that are quoted in active markets are based on bid prices for 
financial assets and offer prices for financial liabilities. For certain securities and derivative financial instruments where an active 
market does not exist, fair values are determined using valuation techniques that refer to observable market data, including 
discounted cash flow analysis, option pricing models and other valuation techniques commonly used by market participants. 

The fair value of financial assets recorded on the consolidated balance sheets at fair value (cash, securities, securities purchased 
under resale agreements, retained interest in securitized assets and derivatives) was determined using published market prices 
quoted in active markets (referred to as Level 1) and estimated using a valuation technique based on observable market data 
(referred to as Level 2). The fair value of liabilities recorded on the consolidated balance sheets at fair value (derivatives) was 
determined using a valuation technique based on observable market data. There were no financial instruments measured using 
unobservable market data (referred to as Level 3).

Financial Assets
Cash resources

Securities

Securities purchased under resale agreements

Retained interest in securitized assets

Derivative related

October 31, 2010
October 31, 2009

Financial Liabilities
Derivative related

October 31, 2010
October 31, 2009

Fair Value

Level 1

Level 2

Level 3

Valuation Technique

$ 

187,944

$ 

181,143

$ 

6,801

$ –

 1,510,187

 177,954

 9,703

 134

1,885,922
2,190,847

992

992
300,316

$ 
$ 

$ 

$ 
$ 

$ 
$ 

$ 

$ 
$ 

 1,510,187

 –

 –

 –

1,691,330
2,182,022

–

–
–

$ 
$ 

$ 

$ 
$ 

––

 177,954

 9,703

 134

194,592
8,825

$ –

$ –

992

992
300,316

$ –

$ –
$ 

 –

 –

 –

 –

–

Fair value represents the estimated consideration that would be agreed upon in a current transaction between knowledgeable, 
willing parties who are under no compulsion to act. The fair value of a financial instrument on initial recognition is normally the 
transaction price (i.e. the value of the consideration given or received). Subsequent to initial recognition, financial instruments 
measured at fair value on the consolidated balance sheets that are quoted in active markets are based on bid prices for financial 

knowing whAt works 

CWB Group 2010 Annual Report 105

 
 
 
 
 
 
 
 
assets and offer prices for financial liabilities. For certain securities and derivative financial instruments where an active market 
does not exist, fair values are determined using valuation techniques that refer to observable market data, including discounted 
cash flow analysis, option pricing models and other valuation techniques commonly used by market participants. 

Several of the Bank’s significant financial instruments, such as loans and deposits, lack an available trading market as they are not 
typically exchanged. Therefore, these instruments have been valued assuming they will not be sold, using present value or other 
suitable techniques and are not necessarily representative of the amounts realizable in an immediate settlement of the instrument.

Changes in interest rates are the main cause of changes in the fair value of the Bank’s financial instruments. The carrying value 
of loans, deposits and subordinated debentures are not adjusted to reflect increases or decreases in fair value due to interest rate 
changes as the Bank’s intention is to realize their value over time by holding them to maturity.

The table below sets out the fair values of financial instruments (including derivatives) using the valuation methods and assumptions 
referred to below the table. The table does not include assets and liabilities that are not considered financial instruments.

2010

2009

Fair Value

Over (Under)

Fair Value

Over (Under)

Book Value

Fair Value

Book Value

Book Value

Fair Value

Book Value

Assets

Cash resources  

Securities  

(Note 3)

(Note 4)

Securities purchased under

resale agreements

Loans(1)
Other assets(2)

Derivative related

Liabilities

Deposits(1)
Other liabilities(3)

Securities sold under

repurchase agreements

Subordinated debentures

Derivative related

$ 

187,944  $ 

187,944  $ 

 1,510,187 

 1,510,187 

–  $ 
 – 

297,104  $ 

297,104  $ 

 1,891,409 

 1,891,409 

 177,954 

 177,954 

 10,550,380 

 10,583,395 

 142,524 

 134 

 142,524 

 134 

 – 

 33,015 

 – 

 – 

 10,826,670 

 10,883,873 

 57,203 

 302,479 

 302,479 

 – 

 315,000 

 992 

 – 

 320,056 

 992 

 – 

 – 

 5,056 

 – 

 – 

 – 

 9,320,749 

 9,368,074 

 47,325 

 97,179 

 2,334 

 97,179 

 2,334 

 9,628,949 

 265,295 

 9,739,360 

 265,295 

 300,242 

 375,000 

 74 

 300,242 

 377,363 

 74 

 – 

 – 

 110,411 

 – 

 – 

 2,363 

 –

– 

 – 

 – 

(1)  Loans and deposits exclude deferred premiums and deferred revenue, which are not financial instruments.
(2)  Other assets exclude property and equipment, goodwill and other intangible assets, reinsurers’ share of unpaid claims and adjustment expenses, future income tax asset, prepaid and 

deferred expenses, financing costs and other items that are not financial instruments.

(3)  Other liabilities exclude future income tax liability, deferred revenue, unearned insurance premiums and other items that are not financial instruments.
(4)  For further information on interest rates associated with financial assets and liabilities, including derivative instruments, refer to Note 29.

The methods and assumptions used to estimate the fair values of financial instruments are as follows:

 · cash resources and securities are reported on the consolidated balance sheets at the fair value disclosed in Notes 3 and 4. These 
values are based on quoted market prices, if available. Where a quoted market price is not readily available, other valuation 
techniques are based on observable market rates used to estimate fair value;

 ·

loans reflect changes in the general level of interest rates that have occurred since the loans were originated and are net of the 
allowance for credit losses. For floating rate loans, fair value is assumed to be equal to book value as the interest rates on these 
loans automatically reprice to market. For all other loans, fair value is estimated by discounting the expected future cash flows 
of these loans at current market rates for loans with similar terms and risks;

 · other assets and other liabilities, with the exception of derivative financial instruments, are assumed to approximate their 

carrying value, due to their short-term nature;

 ·

for derivative financial instruments where an active market does not exist, fair values are determined using valuation techniques 
that refer to observable market data, including discounted cash flow analysis, option pricing models and other valuation 
techniques commonly used by market participants;

 · deposits with no stated maturity are assumed to be equal to their carrying values. The estimated fair values of fixed rate deposits 

are determined by discounting the contractual cash flows at current market rates for deposits of similar terms; and

 · the fair values of subordinated debentures are determined by reference to current market prices for debt with similar terms and risks.

106

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CWB Group 2010 Annual Report

 
Fair values are based on management’s best estimates based on market conditions and pricing policies at a certain point in time. 
The estimates are subjective and involve particular assumptions and matters of judgment and, as such, may not be reflective of 
future fair values.

31.  risk mAnAgement

As part of the Bank’s risk management practices, the risks that are significant to the business are identified, monitored and controlled.  
The most significant risks include credit risk, liquidity risk, market risk, insurance risk, operational risk and litigation risk. The nature of 
these risks and how they are managed is provided in the Risk Management section of the Management Discussion and Analysis (MD&A).

As permitted by the CICA, certain of the risk management disclosure related to risks inherent with financial instruments is in 
the MD&A. The relevant MD&A sections are identified by shading within boxes and the content forms an integral part of these 
audited consolidated financial statements.

Information on specific measures of risk, including the allowance for credit losses, derivative financial instruments, interest 
rate sensitivity, fair value of financial instruments and liability for unpaid claims are included elsewhere in these notes to the 
consolidated financial statements.

32.  cAPitAl mAnAgement

Capital funds are managed in accordance with policies and plans that are regularly reviewed and approved by the Board of 
Directors and take into account forecasted capital needs and markets. The goal is to maintain adequate regulatory capital to 
be considered well capitalized, protect customer deposits and provide capacity for internally generated growth and strategic 
opportunities that do not otherwise require accessing the public capital markets, all while providing a satisfactory return for 
shareholders.

The Bank has a share incentive plan that is provided to officers and employees who are in a position to materially impact the 
longer term financial success of the Bank as measured by share price appreciation and dividend yield. Note 20 to the consolidated 
financial statements details the number of shares under options outstanding, the weighted average exercise price and the amounts 
exercisable at year end.

The Bank has warrants outstanding and exercisable at a price of $14.00 to purchase one common share until March 3, 2014. Note 
19 to the consolidated financial statements details the number of warrants outstanding.

Basel II Capital Adequacy Accord

Regulatory capital and capital ratios are calculated in accordance with the requirements of the OSFI, and capital is managed and 
reported in accordance with the requirements of the Basel II Capital Adequacy Accord (Basel II). OSFI requires banks to measure 
capital adequacy in accordance with instructions for determining risk-adjusted capital and risk-weighted assets, including off-balance 
sheet commitments, which is commonly referred to as Basel II. Based on the deemed credit risk of each type of asset, a weighting 
of 0% to 150% is assigned. As an example, a loan that is fully insured by the Canada Mortgage and Housing Corporation (CMHC) 
is applied a risk weighting of 0% as the Bank’s risk of loss is nil, while uninsured commercial loans are assigned a risk weighting 
of 100% to reflect the higher level of risk associated with this type of asset. The ratio of regulatory capital to risk-weighted assets 
is calculated and compared to OSFI’s standards for Canadian financial institutions. Off-balance sheet assets, such as the notional 
amount of derivatives and some credit commitments, are included in the calculation of risk-weighted assets and both the credit risk 
equivalent and the risk-weighted calculations are prescribed by OSFI. As Canadian Direct (CDI) is subject to separate OSFI capital 
requirements specific to insurance companies, the Bank’s investment in CDI is deducted from total capital and CDI’s assets are 
excluded from the calculation of risk-weighted assets.

Current regulatory guidelines require banks to maintain a minimum ratio of capital to risk-weighted assets and off-balance sheet 
items of 8%, of which 4% must be core capital (Tier 1) and the remainder supplementary capital (Tier 2). However, OSFI has 
established that Canadian banks need to maintain a minimum total capital adequacy ratio of 10% with a Tier 1 ratio of not less 
than 7%. CWB’s Tier 1 capital is comprised of common shareholders’ equity and innovative capital (to a regulatory maximum of 
15% of net Tier 1 capital), while Tier 2 capital includes subordinated debentures (to the regulatory maximum amount of 50% of 
net Tier 1 capital), the inclusion of the general allowance for credit losses (to the regulatory maximum) and any innovative capital 
not included in Tier 1.

knowing whAt works 

CWB Group 2010 Annual Report 107

During the year, the Bank complied with all internal and external capital requirements.

CAPITAL STRUCTURE AND REGULATORY RATIOS AT YEAR END 
($ thousands)

Tier 1 Capital

Retained earnings

Preferred shares

Common shares

Contributed surplus
Innovative capital instrument(1)

Non-controlling interest in subsidiary

Less goodwill of subsidiaries
Less securitization

Total

Tier 2 Capital

General allowance for credit losses (Tier A)(2)
Accumulated unrealized gains on available-for-sale equity securities, net of tax(3)
Subordinated debentures (Tier B)(4)

Total

Less investment in insurance subsidiary

Less securitization

Total Regulatory Capital

Regulatory Capital to Risk-Weighted Assets

Tier 1 capital

Tier 2 capital

Less investment in insurance subsidiary and securitization

Total Regulatory Capital Adequacy Ratio
Assets to Regulatory Capital Multiple(5)

2010

2009

$ 

614,710 

$ 

 209,750 

 279,352 

 21,291 

 105,000 

 180 

 (37,723)

 (8,880)

511,784 

 209,750 

 226,480 

 19,366 

 105,000 

 267 

 (9,360)

 – 

 1,183,680 

 1,063,287 

 59,603 

 16,119 

 315,000 

 390,722 

 (68,993)

 (8,880)

 61,153 

 2,118 

 380,000 

 443,271 

 (56,768)

 – 

$ 

1,496,529 

$ 

1,449,790 

 11.3%

 3.7 

 (0.7)

 14.3%

 8.5 

 11.3%

 4.7 

 (0.6)

 15.4%

 8.1 

(1)  The innovative capital instrument consists of CWB’s WesTS and may be included in Tier 1 capital to a maximum of 15% of net Tier 1 capital. Any excess innovative capital outstanding is 

included in Tier 2B capital.

(2)  Banks are allowed to include their general allowance for credit losses up to a prescribed percentage of risk-weighted assets in Tier 2A capital. At October 31, 2010, the Bank’s general 

allowance represented 0.57% (2009 – 0.65%) of risk-weighted assets.

(3)  Accumulated other comprehensive income related to unrealized losses on certain available-for-sale equity securities, net of tax, reduces Tier 1 capital, while unrealized gains on certain 

available-for-sale equity securities, net of tax, increases Tier 2 capital.

(4)  Tier 2B capital may be included in Tier 2 capital to a maximum of 50% of net Tier 1 capital. Any excess Tier 2B capital is included in capital as net Tier 1 capital increases. At October 31, 2010 

and 2009, all subordinated debentures are included in Tier 2B capital. See also Note 37.

(5)  Total assets plus off-balance sheet credit instruments, such as letters of credit and guarantees, less goodwill divided by regulatory capital.

108

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CWB Group 2010 Annual Report

 
33.  segmented informAtion

The Bank operates principally in two industry segments – banking and trust, and insurance. These two segments differ in 
products and services but are both within the same geographic region.

The banking and trust segment provides banking, including equipment leases from National Leasing, as well as trust and wealth 
management services to personal clients, small to medium-sized commercial business clients and institutional clients primarily in 
Western Canada. The insurance segment provides home and auto insurance to individuals in British Columbia and Alberta.

Net interest income (teb)(1)

Less teb adjustment

Net interest income per financial statements
Other income(2)

Total revenues

Provision for credit losses
Non-interest expenses(3)

Provision for income taxes

Non-controlling interest in subsidiary

Net income(4)
Total average assets ($ millions)(5)

Banking and Trust

Insurance

Total

2010

2009

$ 

321,640  $  230,227  $ 
 10,285 

 7,203 

2010
7,024  $ 
 901 

2009
6,127  $ 
 644 

2010

2009
328,664  $  236,354 
 7,847 
 11,186 

 311,355 

 83,393 

 394,748 

 20,413 

 179,734 

 43,153 

 223,024 

 74,013 

 297,037 

 13,500 

 147,571 

 38,560 

 6,123 

 22,202 

 28,325 

– 

 11,746 

 4,191 

 5,483 

 17,599 

 23,082 

 – 

 10,611 

 3,360 

 317,478 

 105,595 

 423,073 

 20,413 

 191,480 

 47,344 

 228,507 

 91,612 

 320,119 

 13,500 

 158,182 

 41,920 

 215 
151,233  $ 
11,792  $ 

$ 

$ 

 232 
97,174  $ 
11,055  $ 

 – 
12,388  $ 
215  $ 

 – 
9,111  $ 
198  $ 

 215 

 232 
163,621  $  106,285 
11,253
12,007  $ 

(1)  Taxable Equivalent Basis (teb) – Most banks analyze revenue on a taxable equivalent basis to permit measurement and comparison of net interest income. Net interest income (as presented 
in the consolidated statements of income) includes tax-exempt income on certain securities. Since this income is not taxable, the rate of interest or dividends received is significantly lower 
than would apply to a loan or security of the same amount. The adjustment to taxable equivalent basis increases interest income and the provision for income taxes to what they would 
have been had the tax-exempt securities been taxed at the statutory rate. The taxable equivalent basis does not have a standardized meaning prescribed by GAAP and, therefore, may not 
be comparable to similar measures presented by other banks.

(2)  Other income for the insurance segment is presented net of claims, adjustment costs and policy acquisition costs (see Note 22) and also includes the gain on the sale of securities.
(3)  Amortization of intangible assets of $3,817 (2009 – $1,020) is included in the banking and trust segment and $250 (2009 – $250) in the insurance segment. Amortization of property and 
equipment total $8,450 (2009 – $6,000) for the banking and trust segment and $1,583 (2009 – $1,503) for the insurance segment while additions amounted to $19,274 (2009 – $13,422)  
for the banking and trust segment and $1,816 (2009 – $1,387) for the insurance segment. Goodwill of $34,469 (2009 – $6,106) is allocated to the banking and trust segment and $3,254 
(2009 – $3,254) to the insurance segment.

(4)  Transactions between the segments are reported at the exchange amount, which approximates fair market value.
(5)  Assets are disclosed on an average daily balance basis as this measure is most relevant to a financial institution and is the measure reviewed by management.

34.  AcQuisition of suBsidiAry

On February 1, 2010, the Bank acquired 100% of the outstanding common shares of National Leasing in exchange for 
$52,826 in cash, 2,065,088 common shares of the Bank ($42,582) and estimated contingent consideration for a total cost of 
$126,618. Both the Bank and the vendors have the option to trigger the payment of the contingent consideration no earlier 
than November 1, 2012. The final amount of the contingent consideration is not yet determinable and under Canadian 
GAAP, any change will be recognized as an adjustment to goodwill in the period in which the contingency is resolved. 

National Leasing is a commercial equipment leasing company for small to mid-size transactions. National Leasing is 
headquartered in Winnipeg, Manitoba, and at acquisition had over 58,000 lease agreements with a collective book value of 
approximately $657,000, including securitized assets which comprised approximately one half of the portfolio.

Details of the fair values of assets and liabilities acquired are as follows: 

Assets and Liabilities Acquired at Fair Value

Leases

Intangible assets

Goodwill

Retained interest in securitized assets

Long-term debt

Future income tax liabilities

Other items, net

Net assets acquired

$  322,512

 40,708 

 27,937 

 19,109 

 (270,630)

 (10,611)

 (2,407)

$  126,618

knowing whAt works 

CWB Group 2010 Annual Report 109

 
 
 
Intangible assets include customer relationships, computer software, non-competition agreements, lease administration contracts 
and trademarks. The trademark, which has an estimated value of $1,610, is not subject to amortization. National Leasing’s 
financial results, the goodwill and other intangible assets related to the acquisition are included in the banking and trust segment. 
The total amount of goodwill and intangible assets are not deductible for income tax purposes. The long-term debt was repaid 
immediately after the acquisition.

35.  suBsidiAries And AffiliAte

canadian weSTern bank SubSidiarieS(1) 
(annexed in accordance with subsection 308 (3) of the Bank Act) 

october 31, 2010

National Leasing Group Inc.

Address of

Head Office 

1525 Buffalo Place

Winnipeg, Manitoba

Carrying Value of

Voting Shares Owned
by the Bank(2)

 $ 

139,705 

Canadian Western Trust Company

Suite 3000, 10303 Jasper Avenue

Canadian Direct Insurance Incorporated

Valiant Trust Company

Edmonton, Alberta

Suite 600, 750 Cambie Street

Vancouver, British Columbia

Suite 310, 606 4th St. S.W.

Calgary, Alberta

Adroit Investment Management Ltd.

Suite 1250, 10303 Jasper Avenue

Edmonton, Alberta

Canadian Western Bank Leasing Inc.

Suite 3000, 10303 Jasper Avenue

Edmonton, Alberta

Canadian Western Financial Ltd.

Suite 3000, 10303 Jasper Avenue

Edmonton, Alberta

Canadian Western Bank Capital Trust(3)

Suite 3000, 10303 Jasper Avenue

Edmonton, Alberta

(1)  The Bank owns 100% of the voting shares of each entity, with the exception of Adroit Investment Management Ltd. (76.25% ownership).
(2)  The carrying value of voting shares is stated at the Bank’s equity in the subsidiaries.
(3)  In accordance with accounting standards, this entity is not consolidated as the Bank is not the primary beneficiary.

 77,748 

 71,819 

 13,929 

 6,943 

 2,794 

 1,200 

 1,000 

36.  comPArAtive figures

Certain comparative figures have been reclassified to conform to the current period’s presentation. 

37.  suBseQuent events

During November 2010, the Bank redeemed $70,000 subordinated debentures with a fixed interest rate of 5.550%. In addition, 
the Bank issued $300,000 subordinated debentures with a maturity date of November 30, 2020 and a fixed interest rate of 4.389% 
for the first 5 years and thereafter, a floating rate at 3-month CDOR plus 1.930%.  The Bank may redeem the debentures on or 
after November 30, 2015 with the approval of OSFI.

110

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CWB Group 2010 Annual Report

 
boarD of Directors  
anD senior officers

(L – R) Howard Pechet, Raymond Protti, Alan Rowe, Albrecht Bellstedt, 
Gerald McGavin, Wendy Leaney, Robert Phillips, Allan Jackson,  
Larry Pollock, Arnold Shell, Robert Manning. 

boarD of Directors
Albrecht W. A. Bellstedt, Q.C.
President 
A.W.A. Bellstedt 
Professional Corporation 
Canmore, Alberta

Allan W. Jackson (Chairman)
President and  
Chief Executive Officer 
ARCI Ltd. 
Calgary, Alberta

Wendy A. Leaney
President 
Wyoming Associates Ltd. 
Toronto, Ontario

Robert A. Manning
President 
Cathton Investments Ltd. 
Edmonton, Alberta

Gerald A.B. McGavin,  
C.M.,O.B.C., FCA
President 
McGavin Properties Ltd. 
Vancouver, British Columbia

Howard E. Pechet
President 
Mayfield Consulting Inc. 
Rancho Mirage, California, USA

Robert L. Phillips, Q.C.
President 
R.L. Phillips Investments Inc. 
Vancouver, British Columbia

Larry M. Pollock
President and 
Chief Executive Officer 
Canadian Western Bank  
Edmonton, Alberta

Raymond J. Protti
Consultant on national security 
and financial services 
Victoria, British Columbia

Alan M. Rowe
Partner  
Crown Realty Partners  
and Crown Capital Partners Inc. 
Toronto, Ontario

Arnold J. Shell
President 
Arnold J. Shell Consulting Inc. 
Calgary, Alberta

DIRECTORS EMERITUS

Jack C. Donald

John Goldberg

Jordan L. Golding

Arthur G. Hiller

Peter M.S. Longcroft

Alma M. McConnell

Dr. Maurice W. Nicholson

Dr. Maurice M. Pechet

senior officers

ExECUTIVE OFFICERS

Larry M. Pollock 
President and Chief Executive Officer

William J. Addington, FCMA 
Executive Vice President

Tracey C. Ball, FCA, ICD.D 
Executive Vice President 
and Chief Financial Officer

Chris H. Fowler 
Executive Vice President

Randy W. Garvey, FCMA 
Executive Vice President

Brian J. Young 
Executive Vice President

CORPORATE OFFICE 

Lars K. Christensen 
Vice President and Chief Internal Auditor

Dennis M. Crough 
Vice President 
Credit Risk Management

Richard R. Gilpin 
Senior Vice President 
Credit Risk Management

Ricki L. Golick 
Senior Vice President and Treasurer 

Carolyn J. Graham 
Senior Vice President  
and Chief Accountant 

Gail L. Harding, Q.C. 
Senior Vice President 
General Counsel and 
Corporate Secretary

Darrell R. Jones 
Senior Vice President and 
Chief Information Officer

Uve Knaak 
Senior Vice President 
Human Resources

Peter K. Morrison 
Vice President 
Marketing and Product Development

Stan B. Plaisier 
Director 
Porfolio Management

COMMERCIAL AND 
RETAIL BANKING

James O. Burke 
Vice President 
Equipment Financing Group

Mario V. Furlan 
Vice President 
Real Estate Lending

Michael N. Halliwell 
Senior Vice President and 
Regional General Manager 

Gregory J. Sprung 
Senior Vice President and 
Regional General Manager

Jack C. Wright 
Senior Vice President and 
Regional General Manager

CANADIAN WESTERN TRUST

Adrian M. Baker 
Vice President and 
Chief Operating Officer 
Trust Services

Scott K.F. Scobie 
General Manager

CANADIAN DIRECT 
INSURANCE 

Brian J. Young 
President and Chief Executive Officer

Susannah M. Bach 
Vice President 
Corporate and Strategic Operations

Colin G. Brown 
Chief Operating Officer

Michael Martino 
Chief Financial Officer

Vince M. Muto 
Vice President 
Claims

ADROIT INVESTMENT 
MANAGEMENT LTD.

David D. Schuster 
President and Chief Executive Officer

Maria K. Holowinsky 
Executive Vice President

VALIANT TRUST COMPANY

Adrian M. Baker 
President

Matt K. Colpitts 
General Manager

NATIONAL LEASING  
GROUP INC.

Nick R. Logan 
President and Chief Executive Officer

Tom E. Pundyk 
Executive Vice President and Chief 
Operating Officer

Michael W. Dubovec 
Senior Vice President 
Sales and Marketing

Alan W. Kowalec 
Senior Vice President and  
Chief Financial Officer

Jackie A. Lowe 
Senior Vice President 
Business Development 
General Counsel and Secretary

OMBUDSMAN

R. Graham Gilbert

knowing whAt works 

CWB Group 2010 Annual Report 111

shareholDer inforMation

CWB Group Corporate 
Headquarters
Canadian Western Bank & Trust
Suite 3000, Canadian Western Bank Place 
10303 Jasper Avenue 
Edmonton, Alberta  T5J 3x6 
Telephone: (780) 423-8888 
Fax: (780) 423-8897 
Website: www.cwbankgroup.com

Transfer Agent and Registrar
Valiant Trust Company
Suite 310, 606 - 4th Street S.W. 
Calgary, Alberta   T2P 1T1 
Telephone: (866) 313-1872 
Fax: (403) 233-2857 
Website:  www.valianttrust.com

Stock Exchange Listings
The Toronto Stock Exchange (TSx) 
Common Shares: CWB 
Series 3 Preferred Shares: CWB.PR.A 
Common Share Purchase Warrants: CWB.WT

Shareholder Administration 
Valiant Trust Company, with offices in Calgary, 
Edmonton, Vancouver and Toronto, serves as 
Transfer Agent and Registrar for the common 
shares, preferred shares and common share 
purchase warrants of CWB.  

For dividend information, change in share 
registration or address, lost share certificates, tax 
forms or estate transfers, please write or call the 
Transfer Agent and Registrar, or email  
inquiries@valianttrust.com

Duplicated Communications
If you receive, but do not require, more than one 
mailing for the same ownership, please contact the 
Transfer Agent to combine the accounts. 

Direct Deposit Services
Shareholders may choose to have CWB common 
and preferred cash dividends deposited directly 
into accounts held at their financial institutions.  
To arrange direct deposit service, please contact 
the Transfer Agent and Registrar.  

Eligible Dividend Designation 
CWB designates all dividends for both common 
and preferred shares paid to Canadian residents as 
“eligible dividends”, as defined in the Income Tax 
Act (Canada), unless otherwise noted.

Dividend Reinvestment Plan 
CWB’s dividend reinvestment plan allows common 
and preferred shareholders to purchase additional 
common shares by reinvesting their cash dividend 
without incurring brokerage and commission fees. 
For information about participation in the plan, 
please contact the Transfer Agent and Registrar.  

Investor Relations
Shareholders, institutional investors or research 
analysts who would like additional financial 
information are asked to contact: 

Investor Relations Department 
Canadian Western Bank  
Suite 3000, Canadian Western Bank Place 
10303 Jasper Avenue 
Edmonton, Alberta  T5J 3x6 
Telephone: (800) 836-1886 
Fax: (780) 969-8326 
Email: InvestorRelations@cwbank.com

More comprehensive investor information – including 
supplemental financial reports, quarterly financial 
releases, corporate presentations, corporate fact 
sheets and frequently asked questions – is available 
under the Investor Relations section on our website 
at www.cwbankgroup.com. This 2010 Annual 
Report, along with our Annual Information Form, 
Notice of Annual Meeting of Shareholders and 
Proxy Circular, is available on our website. 

awarD of excellence recipients for 2010

For additional printed copies of these reports, 
please contact the Investor Relations Department.

Filings are available on the Canadian Securities 
Administrator’s website: www.sedar.com

2011 Annual and Special Meeting
The annual and special meeting of the common 
shareholders of Canadian Western Bank will be held 
in Edmonton, Alberta, on March 3, 2011 at the Crowne 
Plaza Chateau Lacombe (Alberta Ballroom),  
at 3:00 p.m. MT (5:00 p.m. ET).

Corporate Secretary
Gail L. Harding, Q.C.
Senior Vice President  
General Counsel and Corporate Secretary 
Canadian Western Bank 
Suite 3000, 10303 Jasper Avenue 
Edmonton, Alberta   T5J 3x6 
Telephone: (780) 969-1525 
Fax: (780) 969-8326 
Email: gail.harding@cwbank.com

Complaints or Concerns regarding 
Accounting, Internal Accounting 
Controls or Auditing Matters
Please contact either: 
Tracey C. Ball, FCA, ICD.D
Executive Vice President and  
Chief Financial Officer 
Canadian Western Bank 
Telephone: (780) 423-8855 
Fax: (780) 969-8326 
Email: tracey.ball@cwbank.com
or
Robert A. Manning
Chairman of the Audit Committee 
c/o 210 – 5324 Calgary Trail 
Edmonton, Alberta   T6H 4J8 
Telephone: (780) 438-2626 
Fax: (780) 438-2632 
Email: rmanning@shawbiz.ca

Hard working. Enthusiastic. Responsive. Dedicated.
These are the characteristics exemplified by the recipients of the Award of Excellence, an annual recognition for employees who, 
every day, live and breathe the qualities for which CWB Group is known. 

Exceeding the expectations of both clients and colleagues, these individuals consistently take initiative, innovate and inspire.

Congratulations to the 2010 recipients of the Award of Excellence.

Alaina Strickland, CDI, Edmonton

Trisha Tyrrell, CDI, Cambie

Deborah Parsons, Calgary Main Branch

Connelly Sherwick, Medicine Hat Branch

Carm Corsetti, CWT, Cambie

Jeff Lunshof, Valiant Trust, Calgary

Hussein Bhanji, West Point Branch

Linda Huynh 
Finance Department, Corporate

Shirley Maglalang  
Finance Department, Corporate

112

knowing whAt works 
CWB Group 2010 Annual Report

Wayne MacInnes 
Credit Risk Management Department, Corporate

Terri Thirlwell, South Edmonton Common Branch

Demetra Papaspyros, Kitsilano Branch

Shelly Campbell, Real Estate Loans, Vancouver Regional

 
 
LOCATIONS

CANAdIAN 
wESTERN bANK
REGIONAL OFFICES

British Columbia
2200, 666 Burrard Street 
Vancouver 
(604) 669–0081 
Greg Sprung

Northern Alberta
3000, 10303 Jasper Avenue
Edmonton
(780) 423–8888
Jack Wright

Prairies
606 – 4 Street S.W. 
Calgary 
(403) 750-3577 
Michael Halliwell

Equipment Financing
300, 5222 – 130 Avenue S.E. 
Calgary 
(403) 726-8242 
Jim Burke

ALbERTA

Edmonton

Edmonton Main
11350 Jasper Avenue 
(780) 424–4846 
Mike McInnis

103 Street
10303 Jasper Avenue 
(780) 423–8801 
Gary Mitchell

Old Strathcona
7933 – 104 Street 
(780) 433–4286 
Donna Austin

South Edmonton Common
2142 – 99 Street 
(780) 988–8607 
Wayne Dosman

West Point
17603 – 100 Avenue 
(780) 484–7407 
David Hardy

Calgary

Calgary Main
606 – 4 Street S.W. 
(403) 262–8700 
Glen Eastwood

Chinook
6606 MacLeod Trail S.W. 
(403) 252–2299  
Lew Christie

Foothills
6127 Barlow Trail S.E. 
(403) 269–9882 
James Comstock

Calgary Northeast
2810 – 32 Avenue N.E. 
(403) 250–8838 
June Lavigueur

Abbotsford
100, 2548 Clearbrook Road 
(604) 855–4941 
Hugh Ellis

South Trail Crossing
300, 5222 – 130 Avenue S.E. 
(403) 257–8235 
Jay Neubauer

Broker Buying Centre
285, 2880 Glenmore Trail S.E. 
(403) 720–8960
David Miller

Grande Prairie
11226 – 100 Avenue 
(780) 831–1888 
Todd Kramer

Leduc
5407 Discovery Way 
(780) 986–9858 
George Bawden

Lethbridge
744 – 4 Avenue South 
(403) 328–9199 
Don Grummett

Medicine Hat
102, 1111 Kingsway Avenue S.E. 
(403) 527–7321 
Les Erickson

Red Deer
4822 – 51 Avenue 
(403) 341–4000 
Don Odell

Sherwood Park
251 Palisades Way 
(780) 449-6699 
Blair Zahara

St. Albert
300, 700 St. Albert Trail 
(780) 458–4001 
Jeff Suggitt

bRITISH COLUMbIA

Vancouver

Park Place
100, 666 Burrard Street 
(604) 688–8711 
Rob Berzins

Kitsilano
3190 West Broadway 
(604) 732–4262 
Demetra Papaspyros

Vancouver Real Estate 
2200, 666 Burrard Street 
(604) 443-5118 
Mario Furlan

West Broadway
110, 1333 West Broadway 
(604) 730–8818 
Jules Mihalyi

Coquitlam
Unit 310 
101 Schoolhouse Street 
(604) 540–8829 
Ron Baker

Courtenay
200, 470 Puntledge Road 
(250) 334–8888 
Jason Zaichkowsky

Cranbrook
2nd Floor, Suite A  
828 Baker Street 
(250) 426–1140 
Mike Eckersley

Kamloops
101, 1211 Summit Drive 
(250) 828–1070 
Peter Greenway

Kelowna
1674 Bertram Street 
(250) 862–8008 
Bob Brown

Kelowna Industrial
101, 1505 Harvey Avenue 
(250) 860–0088 
Jim Kruiper

Langley
100, 19915 – 64 Avenue 
(604) 539–5088 
Craig Martin

Nanaimo
101, 6475 Metral Drive 
(250) 390–0088 
Russ Burke

Prince George 
300 Victoria Street 
(250) 612–0123 
David Duck

Surrey 

Panorama Ridge
103, 15230 Highway 10 
(604) 575-3783 
Greg Noga

Strawberry Hill 
1, 7548 – 120 Street 
(604) 591–1898 
Bob Duffield

Victoria
1201 Douglas Street 
(250) 383–1206 
Bob Granger

SASKATCHEwAN

Regina
100, 1881 Scarth Street 
The Hill Center Tower II 
(306) 757–8888 
Kelly Dennis

Saskatoon

City Centre
244 – 2 Avenue 
(306) 477–8888 
Ron Kowalenko

North Landing
101, 2803 Faithfull Avenue 
(306) 244–8008 
Dwayne Demeester

Yorkton
45, 277 Broadway Street East 
(306) 782–1002 
Barb Apps

MANITObA

Winnipeg
230 Portage Avenue 
(204) 956–4669 
Robert Bean

CANAdIAN dIRECT 
FINANCIAL 
Edmonton
Suite 3000, 10303 Jasper Avenue 
(877) 441–2249 
www.canadiandirectfinancial.com

CANAdIAN wESTERN 
TRUST COMPANY
Vancouver
600, 750 Cambie Street 
(604) 685–2081

Toronto 
1800, 130 King Street West 
(416) 360-1078

Calgary
310, 606 – 4 Street S.W. 
(403) 717–3145

Edmonton
3000, 10303 Jasper Avenue 
(780) 969–8332

OPTIMUM MORTGAGE
Edmonton
3000, 10303 Jasper Avenue 
(780) 423–9748 
(Representation across Western 
Canada and Ontario)

CANAdIAN dIRECT 
INSURANCE INC.
Vancouver
600, 750 Cambie Street 
(604) 699–3678

Edmonton
500, 10115 – 100A Street 
(780) 413–5933

VALIANT TRUST 
COMPANY
Calgary
310, 606 – 4 Street S.W. 
(403) 233–2801

Edmonton
3000, 10303 Jasper Avenue 
(780) 441-2267

Toronto
1800, 130 King Street West  
P.O. Box 34 
(416) 360–1481

Vancouver
600, 750 Cambie Street  
(604) 699–4880

AdROIT INVESTMENT 
MANAGEMENT LTd.
Edmonton
1250, 10303 Jasper Avenue
(780) 429–3500

NATIONAL LEASING 
GROUP INC.
Winnipeg
1525 Buffalo Place 
(204) 954-9000 
(Representation across  
all provinces and territories  
in Canada)

CANAdIAN wESTERN  
FINANCIAL LTd.
Edmonton
3000, 10303 Jasper Avenue 
(780) 423–8888

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