Centrais Electricas Brasileiras S.A.- Eletrobras Annual Report 2014

FY2014 Annual Report · Centrais Electricas Brasileiras S.A.- Eletrobras
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2014 
Relatório de  Sustentabilidade 
2014
Annual and Sustainability
Report

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Foreword

Energy for innovation and efficiency

Do more with less. Create competitiveness in processes and 
leverage growth with efficiency and innovation. As the largest 
company in the Latin American electric utilities sector, we believe 
that sustainability actions - not only in matters pertaining to the 
environment, but also in terms of generating value for all our 
stakeholders - leverage our businesses.

This is how the company has been operating throughout its 

history and, especially in 2014, year in which it enhanced its 
corporate practices, guided by ethics, transparency, and social and 
environmental responsibility.

Thus, more than simply presenting the results of the work 

developed by our companies over the year, this report aims to assist 
in establishing an action plan for future projects and actions that 
involve sustainability governance, assessing material aspects for the 
perpetuity of the business from the standpoint of both company and 
society. 

Enjoy your reading!

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Global scenario and Eletrobras’s innovative model  

The energy market headed toward a 

transformation caused by the pursuit 
of cleaner alternatives and by the 
diversification in generation methods. 
According to a study conducted by 
RobecoSAM, a Swiss consulting company, for 
its sustainability yearbook 2015, companies 
in this industry should integrate the use of 
renewable energies into their supply matrix 
and expand their business vision for energy 
management. Currently, the need is centered 
around the development of innovative 
business models that can generate new 
sources of growth, suited to the new political 
and economic environment.

The pursuit of new sustainable solutions 

based on technological advances has been 
transforming the electric utilities sector. The 
energy generation matrix should become 
increasingly diversified and the generation 

distributed should be expanded and 
strengthened. To this end, Eletrobras takes 
pride in its advantage of being a company 
that focuses on clean generation and in being 
in line with the Ten-Year Energy Expansion 
Plan (PDE), of the Ministry of Mines and 
Energy (MME), which presents key guidelines 
for the actions and decisions required for the 
expansion of power supply.

According to the 2023 PDE, solar power 
should have an installed capacity of 3,500 
MW in Brazil by 2023. The first auction 
for solar power generation took place in 
October 2014, when 31 projects were sold, 
totaling 889.66 MW, representing 202.3 MW 
of guaranteed power output. Therefore, it 
is only natural that, when we analyze 2030 
through the lenses of our Strategic Plan, solar 
power will have become a vital part of the 
portfolio of the Eletrobras companies. (GRI 1.2)

2014 Highlights

Belo Monte Transmission Line
Eletrobras Furnas and Eletrobras 
Eletronorte win the auction for the 
transmission line of the Belo Monte 
plant.

Increase in generation, 
transmission and 
distribution
Eletrobras contributes, directly or 
indirectly, to the addition of 2884 
MW to the installed capacity of the 
Brazilian electric matrix, 4903.5 km 
of line to the transmission systems 
and records an increase of 138,000 
customers in its distribution 
operations.

Renewal of 
Concessions

The Eletrobras companies seek 
additional compensation from 
ANEEL for generation and 
transmission assets whose 
concessions were renewed - R$ 
9,410 million in 2014, with R$ 995 
million already recognized by the 
regulatory agency. 

Regulatory Department
In line with the company's strategic 
guidelines, the new department was 
created to provide general and 
unified guidance to the Eletrobras 
companies on regulatory matters.  

Megawatt Solar 

At Eletrobras Eletrosul, the 
Megawatt Solar power plant started 
operating, with installed capacity of 
1.0 MW.

International Expansion
The first wind turbines of the 
Artilleros Wind Farm, in Uruguay, 
start operating, with installed 
capacity of 65 MW.

Acquisition of Celg-D
Eletrobras acquires 50.93% of the 
common shares of Celg Distribuição 
S.A. (Celg-D). 

Compliance Program
Implementation of the Com-
pliance Program in the
Eletrobras companies, pursuant 
to the Brazilian and North 
American anti-corruption laws.

Generation Auction
Eletrobras Furnas 
expands its generation 
capacity by acquiring the 
concession for the Três 

Irmãos hydropower plant, with 
installed capacity of 808 MW.

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Summary

Message from the President .................................................................... 11

Message from the Chairman of the Board of Directors ................. 15

About the Report ......................................................................................... 17

Materiality Process ..................................................................................... 21

Commitments and Goals .......................................................................... 27

Corporate Profile .......................................................................................... 31

Management and Governance............................................................... 45

Business Performance ............................................................................... 83

Economic and Financial Performance ...............................................121

Social performance ...................................................................................129

Environmental Performance .................................................................177

IBASE TABLE ................................................................................................199

Content Index GRI 3.1 ..............................................................................205

Assurance Report ......................................................................................221

Glossary, Contact us, Corporate Information  .................................225

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Message from the President

A new way to advance

Innovating, contrary to what it may sound like, does not always 

involve reinventing the wheel or blazing new trails. It requires, 
primarily, a change to the way we advance. It is seeing for the first 
time things we come across every day, but without noticing them. 
Although it seems simple, in truth, it is not, since we trivialize 
observation, as once wrote Otto Lara Resende, a writer from Minas 
Gerais. 

 Nothing is more detrimental to the innovative spirit than 

conforming to the norm. One should exercise their capacity to detach 
themselves to see how a given process that has been conducted on 
a daily basis for years can be different, more dynamic, modern, and 
cost-effective. It is looking at all instances of life and realizing that 
the world changes and that we change with it. Changes can be hard, 
when we do not follow the pace, or absolutely productive if we are in 
sync.

 Despite not having been able to fully revert the negative financial 

results posted in the previous periods, Eletrobras has been adapting 
to these new times, reducing costs, investing in improvements, and 
facing challenges with focus and determination. The year 2014 also 
posed a new challenge: an unprecedented water crisis which, in 
addition to affecting water supply to millions of Brazilians, adversely 

10 11  
 
 
 
 
 
 
 
 
 
impacted generation of power by our hydroelectric power plants. 

Over the past year, R$11.4 billion was invested, shared  between 
generation (R$ 6.3 billion), transmission (R$ 4.0 billion), distribution 
(R$ 728 million), and other areas (R$ 370 million), representing 
approximately 78% of the total budget of R$ 14.7 billion. Of the 
investments made up to December, R$ 6.3 billion was invested in 
corporate projects, for which Eletrobras is fully responsible, and 
R$ 5.1 billion referred to the proportionate ownership interest in 
Special Purpose Entities (SPE). Together with its partners, 2,884 MW 
in generation and 4,904 km of transmission lines were added to the 
interconnected system.

 The Eletrobras distribution companies obtained approximately 
138,000 new customers. Furthermore, over the year, the process of 
acquiring a controlling interest in Celg-D, a distribution company 
located in the state of Goiás, was conducted and its last step was 
completed in early 2015. The utility company is responsible for 
serving 237 municipalities – over 98.7% of the territory of the state 
of Goiás – that serves 2.61 million consumer units and covers a 
concession area of 336,871 km2.

 At the end of 2014, Eletrobras was developing approximately 
21,611 MW of installed capacity in generation and 10,907 km of 
transmission lines, including the participation of its partners. 
Among the generation projects under construction, this year, the 
new generating units of the Santo Antônio and Jirau hydroelectric 
power plants, the Batalha hydroelectric power plant, and the Rei dos 
Ventos 1, Rei dos Ventos 3, and Miassaba 3 wind farms entered into 
operation. In the transmission segment, we highlight the completion 
of the work developed in the transmission system of the hydroelectric 
power plants located on the Madeira River.

 Another achievement was the launch of the Compliance Program 
of the Eletrobras companies, pursuant to the Brazilian anti-corruption 
law (Law 12,846/2013) and to supplement the amendments to the 
U.S. Foreign Corrupt Practices Act (FCPA), reinforcing the internal and 
external controls of the company. In this sense, our stakeholders 
can rest assured about the transparency of Eletrobras’s processes. 
Everybody wins.

 The year 2014 was very fruitful for Eletrobras in terms of 

recognition. For the third consecutive time, the company has featured 
in the Dow Jones Sustainability Emerging Markets Index, an index 
composed of 86 companies, of which only 17 are Brazilian and three 
operate in the electric utilities sector, selected among those adopting 
best practices in sustainable development. Moreover, for the eighth 
consecutive year, Eletrobras has featured in the São Paulo Stock 
Exchange’s (BM&F BOVESPA) Corporate Sustainability Index (ISE).
 We believe that sustainable development is one of the key 
elements for the perpetuity of our business and that is why, in 
2014, we completed the 2015-2030 Strategic Plan of the Eletrobras 
companies and sustainability was included as one of our values. 
The sustainable operation of the Eletrobras companies, which is 
inextricably linked to our strategy, reinforces our commitment to the 
Global Compact, to which we have been signatories since 2006.

 One of the dimensions of our businesses in which innovation, or 
the “new way to advance,” can be best perceived is energy efficiency. 
Innovation, in summary, is a new way to execute ordinary processes 
in a more economical and efficient manner. It is in Eletrobras’s DNA. 
After all, we are so committed to generating, transmitting, and 
distributing power that we know how much human and financial 
effort is required so that each and every one of us can enjoy this 
important and scarce asset.

 The recognition gained, the obstacles faced, and the management 

tools we have been implementing lead us to believe that this new 
way of advancing we propose is the only course we can take to 
prepare Eletrobras for the challenge of becoming, by 2030, one of the 
largest clean energy companies in the world. A trail we will blaze 
with hard work and transparency, hand in hand with our employees, 
suppliers, clients, shareholders, and communities affected by our 
businesses.

JOSÉ DA COSTA CARVALHO NETO 
CEO of Eletrobras

(GRI 1.1, GRI 1.2, GRI 2.9, GRI 3.10)

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Message from the Chairman of the 
Board of Directors

The year of 2014 was characterized by challenges that have been 

overcome, once again, due to the vision of future that has always 
been part of our history. Therefore, Eletrobras has transformed 
challenges into new business opportunities, maximizing the return 
for both the company and for its shareholders.

According to the sustainable ideals, Eletrobras continues to invest 

heavily in new business generation projects, transmission and 
distribution of clean and renewable energy, guided by principles such 
as reliability, safety and quality, providing significant gains to Brazil.
One example is the expansion of the Company’s operating range, 

now participating in international operations and contributing to 
the electro-energy integration in Latin America. In the same direction 
is expected for next year the conclusion of its first international 
projects both in Uruguay: the Artilleros wind farm (65 MW) and the 
transmission line that will interconnect the Brazilian and Uruguayan 
electrical systems.

In addition, Eletrobras is responsible for most of the generation 
and transmission of electricity in the country, whether with projects 
in operation or under construction, contributing to supply the entire 
Brazilian population.

The achievements prove the seriousness of the development of 
strategies established for all the Company’s segments, enabling to 
perform new investments. That these achievements were based on 
the continuous pursuit of excellence, always fulfilling the role of 
providing the best for society.

Finally, I highlight that the 53-year history of Eletrobras are the 

conviction that the Company will be strengthened, increasingly, 
enhancing its management capacity and leadership in the electricity 
market, and always seeking to be reference in its sector.

MÁRCIO PEREIRA ZIMMERMANN
Chairman of the Board of Directors of Eletrobras

(GRI 1.1, GRI 1.2, GRI 2.9)

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About the Report

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Pursuant to its commitment to transparency, once again Eletrobras 

publishes its new Annual and Sustainability Report, in accordance 
with the Global Reporting Initiative (GRI) guidelines, version 3.1. 
Here you can find all highlights of 2014, the company’s economic, 
social, and environmental data, covering the principles of the Global 
Compact and the social accounting model of the Brazilian Institute 
of Social and Economic Analyses (Ibase). (GRI 3.2, GRI 3.6, GRI 4.12)

The information contained in this report, which is published 

annually, covers all 16 Eletrobras companies, except for Celg 
Distribuição (Celg-D), whose acquisition process was completed in 
January 2015. However, it is worth mentioning that Celg-D’s financial 
data pertaining to the last quarter of 2014 was consolidated in 
Eletrobras’s Financial Statements. For the data in this report to be 
comparable and compatible with the Financial Statements and with 
the Administration Report, these numbers were maintained. For all 
other indicators, Eletrobras chose not to include in this report the 
figures concerning Celg-D and has been working to consolidate them 
into the existing base in the coming cycle. (GRI 2.9, GRI 3.3, GRI 3.6, GRI 3.7, 
GRI 3.8, GRI 3.10, GRI 3.11)

With application level B+1 , all data and information in this report 

was assured by KPMG Brasil and relate to the operations of the 
Eletrobras companies in Brazil, from January 1st to December 31st, 
2014. (GRI 2.5, GRI 3.1, GRI 3.5, GRI 3.6, GRI 3.13)

In order to develop a report with information that is consistent 
and in line with the expectations of stakeholders, Eletrobras took 
into account the analysis of materials, consultations, and interviews 
with the company’s primary stakeholders. Eletrobras expects all its 
stakeholders (listed below) to use the Annual and Sustainability 
Report as a source of information about the companies. (GRI 3.5, GRI 4.15)
Communication with these audiences is critical for the preparation 

of the report and contributes to creating touch points, stimulating 
the exchange of experiences, providing business information, and 
disseminating the company’s values, conducts, and procedures 
regarding the various stakeholders involved and their expectations.

1  GRI’s application level B requires the reporting of all corporate profile indicators, of at least 20 performance indicators - including at least one from each category (environmental, 

human rights, society, product responsibility, labor practices, and economic indicators), and of the management approach of each of these categories. (GRI 3.5)

Eletrobras’s Stakeholders 

 y Employees/ Family members 
 y Investors/ Shareholders/ Market analysts
 y Communities 
 y Society 
 y Press/ Opinion leaders 
 y Partners/ Sponsored Parties/ Suppliers 
 y Government/ Legislators/ Regulatory Agencies 
 y Clients/ Consumers of Distribution Companies 
(GRI 3.5, GRI 4.14)

The stakeholder engagement process is in line with the business 

strategy of the company, which values and seeks to enhance 
practices to maintain a good relationship with internal and external 
audiences, duly governed by documents such as the Code of Ethics, 
the Compliance Handbook, and the policies of the Eletrobras 
companies. In order to identify the perception of stakeholder groups 
that are relevant for its operations, the company uses tools such as 
the data collected through its Climate Survey, Ombudsman channels, 
the Eletrobras Portal, and interactive channels, such as Twitter and 
Facebook. (GRI 4.14, GRI 4.15)

To learn more about Eletrobras’s policies, visit www.eletrobras.com > Sustainability 
> Corporate Governance > Management Tools and Policies

Integration and alignment

In 2014, the Integrated Communication Policy 

of the Eletrobras Companies was reviewed 
to become the Policy on Communication 
and Engagement with Stakeholders of the 
Eletrobras Companies. Representatives from the 

communications departments of all companies 
gathered in workshops to update the policy and 
add engagement guidelines in line with the best 
practices in the market.
(GRI 4.15, GRI 4.16)

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Materiality 
Process

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The determination of the material aspects represents a continuous 

evolution for the reporting process of the company. It contributes 
to identify the demands of stakeholders in a transparent and more 
efficient manner. Furthermore, this prioritization process helps 
determine the relevance of various topics that will influence the 
strategic decisions and initiatives of the organization.

For the 2014 reporting cycle, the study involved the analysis 
of various sources, such as the Ombudsman’s Office, the Investor 
Communications Channels, the Suppliers Meeting, the Climate 
Survey, the demands of the press, the meetings with APIMEC 
(Association of Capital Market Analysts and Investment 
Professionals), the RepRisk tool (used for the identification of social 
and environmental risks), and the assessment of the best practices in 
the market.

One of the key points in this process was the workshop held with 

sustainability experts from all companies. This meeting aimed to 
analyze the content established and resulted in the prioritization 
of the most relevant topics for the Eletrobras companies in this 
reporting cycle.(GRI 3.5, GRI 4.16)

Based on the analyses described, 17 topics were selected, seven 
of which were considered material and ten, potentially material. All 
topics were reviewed and approved by the Sustainability Committee 
and are listed in order of importance:

Material Aspects

Corruption and Ethics Management

Energy Supply

Employees and Employment

Risk and Crisis Management

Compliance

R&D+I (Research, Development, and Innovation) and Diversification

Water

Potentially Material Aspects
Stakeholder satisfaction
Climate Change
Health and Safety
Biodiversity
Communities
Waste
Human Rights
Institutional Relations
Financial Results
Suppliers
[GRI 3.5, GRI 4.16, GRI 4.17]

Eletrobras Materiality Matrix

high

low

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Corruption and 
Management of Ethics

Energy Supply

Stakeholder
satisfaction

Compliance

Waste

Financial
Results

Human
Rights

Health and
Safety

Biodiversity

Innovation,
Diversiﬁcation,
and R&D

Water

Risk and Crisis 
Management

Employees and 
Employment

Communities

Climate 
Change

Suppliers

Institutional 
Relations

Economic

Environmental

Social

(GRI 3.5)

Impact on Eletrobras’s business

high

Prioritization this year shifted the focus to topics pertaining 
to economic and social aspects. Based on this materiality study, 
Eletrobras identified the main aspects of 2014, which will be 
addressed in greater detail throughout this report.

22 23  
 
 
Material Aspects and Eletrobras’s Values

The material aspects identified in the materiality study relate to 
Eletrobras’s Values (learn more in Profile). The Integrated Strategic 
Plan of the Eletrobras companies establishes the Vision, Mission, 
Values, and strategic positioning of the company. The topics 
prioritized in 2014 relate to the values of the company and to the 
current political and economic scenario in the country. (GRI 3.5, GRI 4.16, 
GRI 4.17)

Corruption and
Ethics Management
Compliance

Ethics and transparency

Water

Results oriented

Risk and Crisis Management

Supply

Eletrobras’s
Value 

Entrepreteneurship
and innovation

Innovation,
Diversiﬁcation, and R&D

Sustainability

Relates to all topics of the materiallity chart.

Appreciation and
engagement
of people  

Employees and
Employment

(GRI 4.8, GRI 4.16)

Results oriented

Aiming to expand and improve the GTD&C²  businesses in a 

competitive and profitable manner, this value permeates the culture 
and practices of the organization, demanding a heightened capacity 
to develop, implement, and monitor indicators and effectiveness 
goals. In this sense, the topics pertaining to supply, water, and risk 
and crisis management relate to ‘Results Oriented’ because of their 
relevance for the perpetuity of the business. Moreover, these three 
topics gain prominence because of the current scenario in Brazil, 
in which energy and water are critical matters that are extensively 
debated in the political, social, and environmental spheres.

² Generation, Transmission, Distribution, and Trading

Entrepreneurship and innovation

Anticipate and seize opportunities, take risks, and implement 

transformations. The approach centered around change and 
continuous improvement provides Eletrobras with increased 
availability to generate new ideas and knowledge. Through research 
and development, the company can gain prominence, adding value 
and perpetuity to the business.

Ethics and transparency

Integrity and respect are values that permeate the businesses of 

the Eletrobras companies. Ethics and anti-corruption practices are 
increasingly more prominent in companies as large as Eletrobras, 
especially quasi-public corporations and publicly traded companies. 
Management of risk and compliance with legal requirements have 
always been a part of Eletrobras’s business strategy, and stakeholders 
indicated this topic as one of the key items for the report.

Appreciation and engagement of people

Commitment and appreciation are essential to create an 

environment that is conducive to personal and professional growth. 
These principles steer Eletrobras’s management with respect to 
people management practices and should be constantly monitored by 
the company.

Sustainability

This concept is directly associated with the company’s initiatives in 

the economic, social, and environmental dimensions and influences 
the profitability and maintenance of the business. By integrating 
this value into its strategy, Eletrobras demonstrates that it is ready 
to reaffirm its commitment to all stakeholders and to the various 
practices associated with sustainable development, such as energy 
efficiency.

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Commitments and Goals

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Commitments and Goals

(GRI 1.1, GRI 1.2) 

GOAL / COMMITMENT

PERFORMANCE

JUSTIFICATION

BUSINESS
For 2013, expenditures planned for investment 
and expansion programs were approximately 
R$13.7 billion. In 2014, this goal was partially 
attained, since Eletrobras did not change 
its investment plan, achieving 83.5% of the 
investments planned in the budget.
Beginning of the commercial operation of 
the transmission line to interconnect Brazil 
and Uruguay (390 km) and of the associated 
substation.

Partially attained

In 2014, R$ 11.4 billion was invested, shared 
between generation (R$ 6.3 billion), transmission 
(R$ 4.0 billion), distribution (R$ 728 million), and 
the other areas (R$ 370 million), representing 
approximately 78% of the total budget of R$ 14.7 
billion.

Partially attained

The work continued in 2014 and the transmission 
line entered into operation in April 2015.

Implementation of the Artilleros Wind Farm (65 
MW), in the state of Colonia, Uruguay.

Attained

Completion and presentation, to the Board 
of Directors, of the study that analyzed the 
business model for distribution and the 
proposed alternatives for the current scenario

Reduction of losses, through energy gains from 
the completion of the projects initiated in the 
second half of 2013, and the implementation 
of a set of actions to reduce energy losses, 
through the development of the Projeto Energia 
+ (Energy + Project)
GOVERNANCE
Structure the governance and management 
practices of the Eletrobras companies over its 
SPE, consolidated in the SPE Handbook.
SOCIAL

Continuity of the Voluntary Separation Incentive 
Plan (PID) scheduled for 2014 in the Eletrobras 
companies and implementation of this process 
in Eletrobras Eletronuclear, which should be 
completed in 2015. 

Preparation of the 2nd Corporate Action Plan, 
to improve the Organizational Climate, based 
on the results of the 3rd Unified Organizational 
Climate Survey, conducted in 2013.
Employee reviews, to assess competencies and 
team goals, and the preparation of the Individual 
Development Plan, as part of the 2nd Unified Cycle 
of the Performance Management System (SGD).
Use of part of the resources invested in 
scholarships for Programa Ciência Sem 
Fronteira (Science Without Borders Program) for 
the Eletrobras System.

The wind farm is under construction and the first 
eight wind turbines entered into operation in 
December 2014, with installed capacity of 16.8 MW.

The study conducted by the bank responsible 
was completed and submitted to the Board of 
Directors.

In 2014, Eletrobras’s distribution companies 
reduced their global losses, with a consolidated 
reduction of 0.87%, when compared with 
December 2013, from 30.68% to 29.81%.

Attained

Attained

Attained

The SPE´s Handbook was prepared in 2014.

Attained

Attained

Partially Attained

PID continued in 2014 and another 557 
employees were dismissed. The total number of 
employees dismissed in the Eletrobras companies 
since the implementation of the Plan has reached 
4,778 volunteers. In 2015, PID will continue in 
Eletrobras Eletronuclear.
The Corporate Action Plan was prepared to 
improve the Organizational Climate, with the 
participation of the employees of Eletrobras 
holding. 
Eletrobras Cepel, Eletrobras holding, CGTEE, 
Eletronorte, and Eletrosul completed the 
employee reviews, which is ongoing in the other 
companies. 

Attained

Part of the resources was used in the Eletrobras 
System. 

Future Goals and Commitments

(GRI 1.1, GRI 1.2) 

COMMITMENT/GOAL

BUSINESS
Implementation of 3,180 km of Transmission Lines and an addition of 9,140 MVA in power to the 
National Interconnected System. Of this total, 15% of the Lines and 54% of the power will be operated 
by the Eletrobras companies, and the rest, through partnerships in SPE.
Develop a portfolio of projects related to sale of energy efficiency services. 
Implement a portfolio of contracted Generation projects, equivalent to 22.6 GW.
Implement a portfolio of contracted Transmission projects, equivalent to 12,667 km of transmission 
lines. 
Prospect business opportunities concerning Generation – New Businesses: Gas, Biomass, Solar.
ECONOMIC
Invest R$ 26 billion in renewable energy generation projects.
Obtain the remaining amount for compensation in GT assets arising from renewal of concessions, 
pursuant to Law 12,783/13.
SOCIAL
Implement the inter- and intra-Eletrobras mobility plan. 
Implement the unified pay-for-performance model (Profit Sharing) of the Eletrobras companies.
ENVIRONMENTAL
Develop study to assess the impact of climate change on the businesses of the Eletrobras companies.
Progressively reduce the use of fossil fuels in on-road mobile sources.
Reduce mobile sources by 6.6% (Scope 1) and power consumption by 3.6% (Scope 2).

DEADLINE

By the end of 
2015.

By 2016
By 2019

By 2019

By 2019

By 2019

By 2019

December 2016
By 2016

By 2016
By 2019
By 2015

28 29 l

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Corporate Profile

30 31  
 
 
 
 
 
 
 
 
 
About us

Centrais Elétricas Brasileiras S.A. (Eletrobras) is a mixed capital 
traded corporation, established in 1962; currently, it is the largest 
publicly traded company in the Latin American electric utilities sector. 
Eletrobras operates in the generation, transmission, distribution, 
and trading segments, through 16 companies: Eletrobras holding, 
CGTEE, Chesf, Eletronorte, Eletronuclear, Eletrosul, Furnas, Amazonas 
Energia, Distribuição Acre, Distribuição Alagoas, Distribuição Piauí, 
Distribuição Rondônia, Distribuição Roraima, and half the capital of 
Itaipu Binacional. In addition, the holding controls the Electric Energy 
Research Center (Eletrobras Cepel) and Eletrobras Participações S.A. 
(Eletrobras Eletropar). In January 2015, the process for the acquisition 
of controlling interest in Celg-D was completed. (GRI 2.1, GRI 2.2, GRI 2.3, 
GRI 2.6, GRI 2.7, GRI 2.8, GRI 2.9)

Parent company of generation, transmission, and distribution 
companies and with one of the cleanest energy generation matrices 
in the world, Eletrobras is headquartered in Brasília and its main 
office is located in Rio de Janeiro. Its majority shareholder is the 
Federal Government (54.46% of common shares) and its shares are 
traded in the stock markets of São Paulo (BM&FBOVESPA), Madrid, 
and New York. (GRI 2.2, GRI 2.3, GRI 2.4, GRI 2.5, GRI 2.6, GRI 2.7)

With a total installed capacity for generation of 44,156 MW, 
Eletrobras is the largest power generation company in Brazil and 
has a share of 33% of the total installed capacity in the country. 
Approximately 91% of this installed capacity comes from sources 
with low GHG emissions, which makes Eletrobras one of the largest 
clean and renewable energy generation companies in the world and 
largely responsible for the Brazilian energy matrix being considered 
the second cleanest and most renewable in the world. (GRI 2.2, GRI 2.5, 
GRI 2.7, GRI EU1)

32 33 Eletrobras has a nationwide network of transmission lines that is 
approximately 60,502 km in length and equivalent to 48% of the total 
national basic network3 , in high and extra-high voltage. (GRI 2.2, GRI 2.7, 
GRI EU4)

In the distribution segment, considering the assets of Celg-D, 
Eletrobras covers an area that corresponds to 31% of the Brazilian 
territory, distributing power to over 6.6 million consumers, through a 
distribution network that extends to over 464,000 km.

Eletrobras constantly strives to find alternative energy sources 

and create new business models, such as its engagement in 
Special Purpose Entities (SPE) and in international operations (Law 
11,651/2008)4. (GRI 2.2, GRI 2.3, GRI 2.6, GRI 2.7, GRI 2.8, GRI EU4)

International strengthening

The year 2014 marked the strengthening of Eletrobras’s 

international operations. One of the highlights is the advance of its 
partnership with Uruguayan state-owned company Administración 
Nacional de Usinas y Trasmisiones Eléctricas (UTE), through Rouar 
S.A., an SPE. In January 2014, construction work began at the Artilleros 
(65.1 MW) wind farm, in Tarariras, state of Colonia, approximately 170 
km from Montevidéu. In December 2014, a total of 16.8 MW, of the 
65 MW planned for the Artilleros Wind Farm, entered into operation. 
By the first half of 2015, work should be completed and its 31 wind 
turbines should be fully operational. (GRI 1.2, GRI 2.7, GRI 2.5)

Additionally, the Board of Directors approved, at the end of 2014, 
the allocation of US$ 100 million, for two years, to begin construction 
of the Tumarín hydroelectric power plant (HPP), in Nicaragua. This 
project has an installed capacity of 253 MW and will generate an 
average of 1,184 GWh/year, which should account for 21% of the 
power demand in Nicaragua in 2019, when the work is expected to 
be completed. It will also replace part of the oil-based thermal power 
generation, which prevails in the country, contributing to a cleaner 
and renewable energy matrix. (GRI 1.2, GRI 2.7, GRI 2.5)

Eletrobras in numbers

44,156 MW
of installed capacity

175 GWh
of power generated
in 2014

47 hydroelectric 
power plants,
of which:

- 15 wholly-owned power plants

- 19 wholly-owned power plants, 

operated under O&M system

- 4 jointly-owned power plants 

- 8 power plants based on SPE

- 1 power plant under O&M 

system

2 nuclear
power plants

1 solar
power plant

126 thermal
power plants,
of which:

- 125 wholly-owned power 
plants 
- 1 power plant based on 
SPE

14 wind
farms, of which:

- 3 wholly-owned power plants
- 11 power plants based on SPE

60,502 km
of transmission lines
in the basic network 

464,685 km
of distribution lines

138,000 new clients

(GRI 2.8)

Learn more about the Eletrobras companies at www.eletrobras.com

The basic network comprises only voltages between 230 and 750 kV.

3 
4  According to the website: http://www2.camara.leg.br/documentos-e-pesquisa/publicacoes/estnottec/medidasprovisorias/2008-17576.pdf

 5  The basic network comprises only voltages between 230 and 750 kV.

34 35 Organizational Structure

(GRI 2.3, GRI 2.8)

Generation and Transmission

Generation

Binational Generation

Distribution Companies

(100,00%)

Shareholdings

(99,47%)

(99,58%)

(99,56%)

(99,88%)

G 
T 

G 
T 

G 
T 

SPEs 
7
11
18

SPEs 
44
08
52

SPEs 
56
21
77

G 
T 

SPEs 
10
08
18

(99,91%)

(50,00%)

(100,00%)

(83,71%)

(99,99%)

Eletrobras 

Business Segment 

Generation

SPEs*

110

Transmission
Total 
* The number of SPEs was adjusted, since there are 
Special Purpose Entities that participate in more than 
one Eletrobras company.

44
154

Mangue Seco 2 Wind Farm

(49,00%)

Belo Monte

(15,00%)

Minority Shareholdings*

G, T e D

26

Shareholdings Abroad

Centrales Hidroeléctricas de Nicaragua - CHN 

(50,00%)

Rouar S.A.

(50,00%)

Inambari Geração de Energia S.A. - IGESA

(29,40%)

(96,71%)

(100,00%)

(100,00%)

(100,00%)

(100,00%)

(50,93%)

36 37 Investor Relations

Participations and Representations

Pursuant to its ethics and transparency value, Eletrobras holds 
semi-annual meetings at the regional offices (Rio de Janeiro, São 
Paulo, Minas Gerais, Distrito Federal, Porto Alegre, Florianópolis, 
and Fortaleza) of the Association of Capital Market Analysts and 
Investment Professionals (APIMEC), totaling 14 meetings a year.

Furthermore, the Finance and the Investor Relations boards hold 
semi-annual roadshows, in Europe and the United States, to introduce 
the company to foreign investors. The Eletrobras Day is held annually 
in New York and, in Madrid, the Latibex Forum. The company 
also takes part in a number of events and seminars organized by 
international banks, in Brazil and abroad, with the presence of the 
most prominent analysts and investors, from the equity and debt 
areas. (GRI 4,16)

Our Financial Statements can be downloaded from the company’s website, at: 
www.eletrobras.com/elb/ri/demonstracoesfinanceiras

Shareholding structure

With practices that comply with the Dow Jones Sustainability 
Indexes (DJSI) and with the Corporate Sustainability Index of the 
São Paulo Stock Exchange (BM&FBOVESPA), Eletrobras’s shares are 
traded in three stock markets: the São Paulo Stock Exchange (ELET3 
and ELET6), in which it is listed as Corporate Governance Level 1; the 
Madrid Stock Exchange (XELTO and XELTB), through the LATIBEX 
Program; and the New York Stock Exchange (NYSE EBR and EBR-B), in 
which it trades American Depositary Receipts (ADRs). 

On December 31st, 2014, the company registered 31,477 

shareholders, 97% of whom reside in Brazil and 3%, in 31 countries, 
and its capital stock amounted to R$ 31,305 million. In this period, 
no changes were made to the structure of Eletrobras’s capital stock 
and, at the year-end closing, the company’s market cap was R$ 8,479 
million. (GRI 2.8, GRI 2.9)

Contact channels for investors
Telephone: 55 (21)2514-6333 - E-mail: invest@eletrobras.com
Fale com RI (Talk to IR): www.eletrobras.com.br/elb/ri

Eletrobras takes part in the most important voluntary initiatives, 

recognized in Brazil and abroad. (GRI 4.12)

 y Global Compact (2006).
 y Women’s Empowerment Principles (2010).
 y Statement of Corporate Commitment for the Protection of 

Children and Adolescents Against Sexual Exploitation (2010).
 y 5th Edition of the Pro-Gender and Race Equality Program (2013).
 y Statement of Commitment on Climate Change (2012)
 y Mão Certa Program - Instituto Childhood Brasil (2010)
 y Brazilian Greenhouse Gas Protocol Program - GHG Protocol 

(2008)

 y Public Administration’s Environmental Agenda (2012)
 y Emissions Trading System of the Empresas pelo Clima Platform 
(SCE EPC) - Center for Sustainability Studies of the Business 
Administration School of São Paulo, of the Getulio Vargas 
Foundation (GVces), in partnership with the Rio de Janeiro Green 
Exchange – BVRio (2014)

 y Tri-national Plan Against Violence - Regional Strategy Against 
Trafficking of Children and Adolescents – Mercosur (2010)
 y Responsible Corporate Education Principles (PRME) (2011)
 y Certificate of Compliance with Transparent Management6   

(2014)

 y Treaty on Environmental Education for Sustainable Societies and 

Global Responsibility (2003).

[GRI 4.12]

Eletrobras holding and Itaipu Binacional 
signed, along with Banco do Brasil and Caixa 
Econômica Federal, a term sheet pertaining 
to the guidelines for the corporate conduct of 
multinational enterprises, recommended by 
the Organization for Economic Cooperation and 
Development (OECD) in 2014. According to this 
term sheet, Eletrobras and the other signatory 
companies commit to:

a) Complying with the responsible corporate 

conduct principles recommended by the 
guidelines in all their activities;

b) Supporting the dissemination of these 

guidelines, whenever possible;

c) Collaborating and communicating with 
the National Point of Contact (PCN) in relation 
to eventual claims of non-compliance with the 
guidelines pertaining to their activities.

6 

Portuguese non-governmental organization that fights corruption and fosters transparency in organizations.

38 39 The relationship with the Federal Government and the discussion 
of and involvement in public policies are supported by the Bylaws of 
the company, which highlight the cooperation in the development of 
the Brazilian energy policy; the promotion of and support to relevant 
research in the electric utilities sector; the development of technical 
regulation and standardization programs in the electric utilities 
sector, of rural electrification, and of consumer advising activities; 
the commitment to training technical personnel required for the 
Brazilian electric utilities sector; the technical collaboration with 
companies and agencies associated with the Ministry of Mines and 
Energy; and the participation in programs to stimulate alternative 
energy generation sources.

Eletrobras works closely with the Brazilian Electricity Regulatory 

Agency (ANEEL) in the discussion of sector-specific regulation. In 
2014, in addition to the actions related to the compensations due 
for the renewal of concessions, pursuant to Law 12,783/2013, the 
company had an outstanding participation in a number of public 
hearings. One highlight was the Public Hearing 054/2014, in which 
the minimum and maximum limits for the Difference Settlement 
Price was discussed. (GRI SO5)

The companies also support important 
initiatives of the Federal Government and 
manage programs and industry funds that serve 
various areas of the electric utilities sector. These 
programs seek to provide universal access to 
electricity, to energy efficiency, to sustainable 
development, and to the consolidation and 

expansion of science and technology in 
the country, namely the National Energy 
Conservation Program (PROCEL), the National 
Program for Universal Access to and Use of 
Electricity (Luz para Todos), and the Alternative 
Energy Source Incentive Program (PROINFA), and 
the Science Without Borders Program. (GRI SO5)

The Eletrobras companies also take part in the discussion of 
important topics, since they are members of a number of entities, 
among which:

 y International Atomic Energy Agency (IAEA)
 y Associação Brasileira das Companhias Abertas (ABRASCA)
 y Associação Brasileira de Concessionárias de Energia Elétrica (ABCE)
 y Associação Brasileira de Carvão Mineral (ABCM)
 y Associação Brasileira de Distribuidores de Energia Elétrica 

(ABRADEE)

 y Associação Brasileira das Empresas Geradoras de Energia Elétrica 

(ABRAGE)

 y Associação Brasileira da Infraestrutura e Indústria de Base (ABDIB)
 y Associação Brasileira das Grandes Empresas de Transmissão de 

Energia Elétrica (ABRATE)

 y Associação Brasileira da Indústria Elétrica e Eletrônica (ABINEE)
 y Associação Brasileira das Instituições de Pesquisa Tecnológica (ABIPTI)
 y Associação Brasileira de Energia Nuclear (ABEN)
 y Associação Brasileira dos Geradores Térmicos (ABRAGET)
 y Câmara de Comercialização de Energia Elétrica (CCEE)
 y American Chamber of Commerce (Amcham)
 y Centro Internacional de Energias Renováveis-Biogás (CIBiogás-ER)
 y Centro para Inovação e Competitividade (CIC)
 y Comitê da Bacia Hidrográfica do São Francisco (CBHSF)
 y Comissão de Integração Elétrica Regional (BRACIER)
 y Comissão de Integração Energética Regional (CIER)
 y Comissão de Proteção ao Programa Nuclear Brasileiro (COPRON)
 y Comitê Brasileiro de Barragens (CBDB)
 y Comitê Brasileiro de Eletricidade (ABNT/COBE)
 y Comitê Brasileiro do Conselho Mundial de Energia (CME)
 y Brazilian Global Compact Committee (CBPG)
 y Comitê de Entidades no Combate à Fome e pela Vida (COEP)
 y Comitê Nacional Brasileiro de Produção e Transmissão de Energia 

Elétrica (CIGRE)

 y Comitê Permanente para Questões de Gênero do MME e Empresas 

Vinculadas 

 y Conseil International des Grands Réseaux Électriques (CIGRÉ)
 y Conselho Empresarial Brasileiro para o Desenvolvimento Sustentável 

(CEBDS)

 y Conselho Mundial da Água (CMA)
 y Fórum Nacional da Gestão de Ética das Empresas Estatais
 y Fórum de Meio Ambiente do Setor Elétrico Brasileiro (FMASE)
 y National Quality Foundation (FNQ)
 y Global Sustainable Electricity Partnership (GSEP)
 y Instituto Ethos de Empresas e Responsabilidade Social
 y Instituto Nacional de Investidores (INI)
 y Instituto Nacional de Pesquisa e Desenvolvimento de Empresas 

Inovadoras (ANPEI)

 y Instituto para o Desenvolvimento de Energias Alternativas da América 

Latina (IDEAL)

 y International Electric Research Exchange (IERE)
 y National Institute of Metrology, Quality and Technology (INMETRO)
 y International Energy Agency (IEA)
 y International Hydropower Association (IHA)
 y Electric System National Operator (ONS)
 y United Nations Industrial Development Organization (UNIDO)
 y Latin America and the Caribbean Network for Energy Efficiency (Red - 

LAC-EE)

 y Section of the Latin American Nuclear Society (LAS)
 y Sustainable Energy for All
 y World Association of Nuclear Operators (WANO)
 y World Energy Council (WEC)
 y World Nuclear Association (WNA)
 y World Water Council (WWC) - Brazilian Section

(GRI 4.13)

40 41 Eletrobras is also involved in discussions in the National Congress. In 2014, 
it took part in hearings about the construction of the Angra III Nuclear Power 
Plant and the assessment of the impacts of Provisional Measures 597/20127  
and MP 605/20138 , which amend the objectives of the Energy Development 
Account (CDE).

Awards and recognition

In 2014, Eletrobras reinforced its reputation as a sustainable company, 

prominent among the leading players in the electric utilities sector. The 
company’s positioning and initiatives, in line with its commitment to 
social interests, best management practices, governance, and sustainable 
development, resulted in its recognition by society and national and 
international institutions. The following can be highlighted:

  Dow Jones Sustainability Emerging Markets Index: listed for the 
third consecutive year. The company is a benchmark, achieving a 
perfect score of 100, in the following segments: Antitrust Policy, 
Codes of Conduct, Compliance, Corruption and Bribery, Risk and 
Crisis Management, and Results, Measurement Systems, and 
Water-Related Risks.

  Corporate Sustainability Index (ISE) of the São Paulo Stock 

Exchange (BM&FBOVESPA): Eletrobras has featured in this index 
for the eighth consecutive year.

  Most sustainable companies in the global electric utilities 
sector: listed among the most sustainable companies in the 
electric utilities sector by The Sustainability Yearbook, published 
by RobecoSAM. 

  PROCEL recognized: Eletrobras received a recognition award for 
the 30 years of PROCEL – National Energy Conservation Program, 
during the World Summit of Regions for Climate, held in October, 
in Paris. This event is organized by R20, one of Eletrobras’s 
partners in projects involving renewable energies and LED-based 
public lighting. 

  Valuable brand: Eletrobras is, for the second consecutive year, 

the only company in the electric utilities sector to feature among 
the “50 Most Valuable Brands in Brazil,” published by consulting 
company BrandAnalytics, in partnership with the “IstoÉ Dinheiro” 
magazine.

  Most Reputable Brands: a champion in the electric utilities sector, 
Eletrobras climbed 50 positions, ranking 64th among the “100 Most 
Reputable Brands in Brazil,” of the “Época Negócios” magazine. 
This magazine highlights brands that advanced the most in the 
2014 ranking, among which Eletrobras, which consolidated its 
position based on criterion such as the assessment of social and 
environmental commitments, in which it ranked 21st among 
these 100 companies. 

  ANEEL Customer Satisfaction Index (IASC) Award: this award 

(ANEEL). Eletrobras Amazonas Energia won the category “best 
Distribution Company in the Northern Region in 2014.” Eletrobras 
Distribuição Acre was also recognized through this award, in the 
category ANEEL Customer Satisfaction Index.

  2014 Green Seal: Eletrobras Distribuição Acre, Distribuição 
Rondônia, and CGTEE won the Responsible Social and 
Environmental Management Award, granted by the Instituto 
Chico Mendes. This is the most prestigious national award in the 
environmental segment.

  Citizen Company Certification: Eletrobras Distribuição Acre, 
Distribuição Alagoas, and Eletronuclear received the Citizen 
Company award; created by the Regional Accounting Council of 
the State of Rio de Janeiro (CRCRJ), in 2002, the project aims to 
increase the quality of the accounting, social, and environmental 
information published in the annual reports of organizations of 
all sizes, segments, and regions of Brazil.

  ABAP (Brazilian Association of Advertising Agencies) 

Sustainability Award: Eletrobras Eletronuclear received this 
award for the best Institutional Communication project, with the 
campaign “Rota da energia nuclear” (Nuclear energy route).
  Best of the Isto É Dinheiro magazine: the magazine published 
the ranking listing the 1,000 largest companies in Brazil and 
Eletrobras ranked 23rd. In addition, the ranking features Eletrobras 
Eletrosul in 5th place among the best companies in the Brazilian 
electric utilities sector and in 3rd place in terms of human 
resources and corporate governance. 

  2014 ABERJE Award: Eletrobras Furnas received the award from 
the Brazilian Association for Business Communication for its 
Furnas Educa program (best relationship with society - Southeast 
region).

  Ozires Silva Award: Itaipu Binacional was awarded in the 

Environmental Entrepreneurship in Education category (for 
medium- and large-sized companies) for its program “Água: 
conhecimento para gestão” (Water: knowledge for management), 
a partnership between the National Water Agency (ANA) and the 
Itaipu Technological Park Foundation (FPTI),

  Large Groups by the Valor journal: Eletrobras ranked 24th among 
the 200 largest business groups in the country, according to 
the index of the Valor Grandes Grupos Magazine, of the Valor 
Econômico journal.

  Largest company in the electric utilities sector: Eletrobras was 
the company with the highest revenue in 2013, totaling R$ 23.8 
billion, compared with R$ 14.6 billion recorded by the company 
that ranked second. This information is in the Valor 1000 
yearbook, which analyzes the largest Brazilian companies in each 
industry. 

recognizes the distribution companies with the best scores in the 
survey conducted by the Brazilian Electricity Regulatory Agency 

7 
8 

Provides for the taxation (or exemption) of the company’s Profit Sharing Program (PLR).
Eenables the use of resources from the Energy Development Account (CDE) to subsidize discounts to the electric bills of industries and residential consumers.

The full list of awards and recognitions received by the 
Eletrobras companies can be found at: www.eletrobras.com/
premiosereconhecimentos. (GRI 2.10)

42 43 l

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Management and 
Governance

44 45  
 
 
 
 
 
 
 
 
 
Prepared for New Challenges

The Eletrobras companies are more focused on continuous 

improvement, streamlining their quest to build an increasingly more 
efficient company, to fulfill the demand of contracts affected by 
Provisional Measure 579/2012, converted into Law 12,783/2013 and 
the option to extend concessions for another 30 years. 

To this end, the Business and Management Master Plan (PDNG) 
was launched in 2012 for the 2013-2017 period, published in 2013, 
reflecting Eletrobras’s prompt positioning in light of the new business 
environment in effect in the electric utilities sector, by focusing on 
the increased reduction of its costs in relation to its revenues, on the 
restructuring of its corporate processes, and on the optimization of 
efforts among its companies.

Similarly to its predecessor, the 2014-2018 PDNG, published in 

2014, put a strategic realignment into practice, based on pillars 
centered around operational efficiency, sustainable expansion, and 
a new governance and management model, which should enable 
the company to resume the pace of the planning and management 
process of the Eletrobras companies and the development of the 
Business and Management Plans (PNGs) of each of them for the same 
five-year period.

The 2014-2018 PDNG estimates investments of approximately R$ 
60.8 billion, a growth of 16.03% in relation to the 2013-2017 period. 
Of this total, approximately R$ 44.8 billion (73.68%) is planned for 
the expansion of the power plant and transmission line network, 
and R$ 5.0 billion (8.22%), for the expansion of energy distribution. In 
order to modernize and maintain the generation, transmission, and 
distribution assets, R$ 9.3 billion will be invested, 80.64% of which 
refers to generation and transmission.(GRI 1.2)

The preparation of the 2015-2030 Strategic Plan (PE) of the 
Eletrobras companies was also completed in 2014, based on the 
review of the previous version, which referred to the 2010-2020 
period. During the preparation of this plan, a number of scenarios, 
the attractiveness of the businesses in the energy market, the 
potentials found in the Eletrobras companies, and the aspirations 
of our shareholders were assessed. Furthermore, projections were 
prepared to support the decisions regarding the business portfolio, 
the revision of the business identity (mission, vision, values) and 
the establishment of guidelines, objectives, and strategies for the 
2015-2030 period. Moreover, this plan signals parameters for the 
preparation of a PDNG for the 2015-2019 period, in which the goals 
and projects required for reaching the objectives described in this 
strategic plan will be established. The main components of this plan 
are represented in the figure:  (GRI 1.2, GRI 4.8)

Mission
Vision 
and Values

Purpose and Scope
of operations

Superior Economic and
Financial Performance 

Corporate
Identity

Business
portfolio

Sustainable
Expansion

Operational
Eﬃciency

Operational
Guidelines

Excellence in People and Culture of Excellence

Redesign of  the Governance and Management business model 

46 47 Mission, Vision, and Values (GRI 4.8)

Mission

To operate in energy markets in an integrated, profitable, and 

sustainable manner. 

Vision

To be among the three largest global clean energy companies and 

among the 10 largest global energy companies, with profitability 
comparable with that of the best companies in the sector, and 
recognized by all its stakeholders. 

Values

 y Results oriented
 y Ethics and transparency
 y Entrepreneurship and innovation
 y Appreciation and engagement of people
 y Sustainability

Attributes of the Vision:

Clean energy

Shareholders

• Maintain a focus on 
clean energy sources
• Maintain low levels of

GHG emission

Market

• Position itself among the
10 largest companies in
asset value and
installed capacity

• Reach levels of proﬁtability 

(TSR) comparable to 
the best companies in 
the electricity sector

?

Stakeholders

• Act to meet the expectations
of key stakeholders and 
build superior image and 
reputation 

1) Greenhouse Gases; 
2) Total Shareholder Return:

(ﬁnal share price + dividends)/initial share price

The main drivers established for the company’s business portfolio 

are described below:

Generation and Transmission

These are the main businesses, in which the company will 
operate, primarily through SPE, building new assets; maintaining 
its commitments to social and environmental responsibility in the 
projects in which it is involved, and operating and maintaining 
its assets. In addition to construction, the expansion in G and T 
considers the acquisition of assets. Focus on generation of clean 
energy is maintained (through water, nuclear, wind, and solar 
sources) and on gas-fired thermal power generation. Regarding the 
solar photovoltaic source, the company is attentive to the current 
governmental incentives to lower the cost of this type of generation, 
both in the centralized and distributed modes, and will also consider 
participating in the upcoming auctions for the contracting of energy 
from this type of source. Concerning new generation technologies, 
such as the harnessing of ocean currents and tides, these technologies 
will undergo research and development and be included in the 
company’s portfolio of experiments.

Internationalization of Generation and Transmission

The company will operate more incisively in the generation and 

transmission businesses outside the country, always with higher 
return rates than those obtained in Brazil, focusing on South and 
Central America, and even on some regions of the African continent.

Distribution

Currently, the company has been studying its repositioning in this 

segment.

Services

Work to structure the services business, emphasizing the operation 

and maintenance of hydroelectric power plants and transmission 
assets. This segment also includes the provision of energy efficiency 
and telecommunications services.

Guidelines for Operation: Description

In order to fulfill its Mission and implement its Vision for the 
Future, from 2015 to 2030, Eletrobras’s operation will be steered by 5 
Strategic Guidelines: (GRI 1.2)

 y Superior Economic and Financial Performance  

Enhancement of the technical, economic, and financial 
management of projects and adjustment of the financial 
structure to the new business management model of the 
Eletrobras companies. 
 y Sustainable Expansion 

Maintain the leadership position of the Eletrobras companies 

48 49   
in the Brazilian electric utilities sector and achieve a more 
significant presence abroad; in addition, develop a portfolio of 
experiments to support its competitiveness. 

 y Operational Efficiency 

Development of plans to revitalize and increase the efficiency 
of assets, to meet the regulatory parameters and adopt best 
practices.

 y Excellence in People and Culture of Excellence 

Enhancement of the People Management model of the 
Eletrobras companies.

 y Realignment of the Business Model, Governance, and Management 
Changes against the new regulatory framework of the Brazilian 
electric utilities sector. They include topics such as revision 
of corporate logic, reinforcement of bylaws, adaptation of 
the organizational structure of the Eletrobras companies, 
realignment of processes and systems, and sustainable 
management of financial resources.

The cascading of this Plan will occur with the annual publication 
of the Business and Management Master Plan (PDNG) by Eletrobras 
holding, covering a five-year period - starting with the 2015-2019 
cycle; it will also establish basic guidelines for the Business and 
Management Plan (PNG) of all Eletrobras companies, which will 
ground the basic parameters of the Goals and Corporate Performance 
Agreement (CMDE) to be executed between Eletrobras holding and 
each of the Eletrobras companies. Over the next years, the company 
will continue to advance toward competitiveness, integration, 
efficiency, and sustainability.

Corporate Performance

Eletrobras maintains contracts that set corporate performance 
goals for its subsidiaries. The CMDE, in effect since 2010, covering 
five-year cycles and reviewed annually is in line with the Strategic 
Plan and with the PDNG and establishes goals for the economic, 
financial, operational, social, and environmental dimensions of each 
of the Eletrobras companies and of Eletrobras holding, through an 
Indicator Dashboard.

Indicator Dashboard of the CMDE

The goals and corresponding indicators are defined at Eletrobras 
holding by the Board of Executive Officers and assessed by the Board 
of Directors, pursuant to the relevance of the results and strategic 
objectives to be met in the five-year period and the assumptions 
established for each company.

The results are measured monthly against the goals established 

for each company and are published in monthly reports that are 
assessed by the Boards and Committees of each company. For each 
indicator, the level of deviation of the results obtained compared with 
the goal established is shown in the Indicator Dashboard. At the end 
of each year, the weighted index of each goal is determined for each 
company, demonstrating the level of global compliance with the goal 
established for the period in question.

In addition to monitoring the results obtained, Eletrobras holding 

monitors the initiatives and projects set out in the Business Plan 
of the Eletrobras companies, tracking the progress of the activities 
defined in the schedule and the dependencies that signal risks to the 
success of the project. 

This context covers all projects, corporate or in partnerships 
through SPE, ongoing in the Eletrobras companies relating to the 
expansion of generation, transmission, and distribution. Because of 
their nature and relevance, the Average Delay and the Internal Rate 
of Return (IRR) of these projects are monitored and presented to the 
Board of Executive Officers and to the Board of Directors in monthly 
reports.

Economic–Financial
 Dimension

Operational Dimension

Holding*, Generation, Transmission and Distribution

Generation & Transmission

Distribution

Net Income
Net Assets

EBITDA

Net operating income (NOI)

Net Debt
EBITDA

Investment Realized 
Investment Approved

PMSO
NOI

ISE Bovespa Score
(Economic Dimension)

Relative Generation
Availability  
(DISP-GR)

Variable Portion
Discounted on
Transmission (PV)

Availability of
Transmission Lines 
(DISP-LT)

Duration of failures
(DEC)

Frequency of failures
(FEC)

Total losses

Service
Satisfaction
(IASC Aneel)

Average
service time
(TMAE) 

Delinquency
(INAD)

Social and Environmental Dimension

Generation, Transmission and Distribution

Holding

Employee
Satisfaction

ISE Bovespa Score 
(Social Dimension)

ISE Bovespa Score 
(Environmental Dimension)

ISE Bovespa Score 
(Climate Change)

Employee
Satisfaction

Dow Jones 
Index Score

ISE Bovespa Score 
(Overall and
Corporate Governance)

ISE Bovespa Score
(Nature of the Product)

•  Eletrobras holding, in addition to its own indicators relies on the following consolidated indicators of the Eletrobras companies:
PMSO / NOI, Net Debt/ EBITDA and EBITD  /NOI

50 51  
Corporate Governance

Eletrobras’s corporate governance model includes the Annual 
General Meeting, the Board of Directors, the Fiscal Council, and the 
Board of Executive Officers, which are committed to transparency and 
the perpetuity of the company, in a sustainable manner.

All requirements and positions are set out in the company’s Bylaws 

and respective Internal Regulations; they comply with the laws in 
effect and there is no discrimination on the basis of gender or other 
diversity aspects. (GRI 4.1, GRI 4.7)

General
Assembly 

Board of
Directors

Presidency

Audit
Committee

Sustainability Committee

Remuneration and People
Management Committee

Audit and Risk Committee

Internal
Audit

Generation
Department

Transmission
Department

Distribution 
Department

Regulation
Department

Department of
Finance and
Investor Relations 

Administration
Department

(GRI 4.1)

Eletrobras provides the management tools and policies that 
support governance in its companies; they can be found at: http://
www.eletrobras.com > Sustainability > Corporate Governance > 
Management Tools and Policies

The Sustainability, Audit and Risk, and Compensation and People 
Management Committees are associated with the Board of Directors. 
Established to provide thorough support to the Board of Directors 
in specific matters, each committee has three board members. The 
CEO of Eletrobras should not be a member of the Audit and Risk, 
or the Compensation and People Management Committees, to 
avoid potential conflicts of interest; however, the CEO is part of the 
Sustainability Committee. (GRI 4.1)

Internal Audit: associated with the Board of Directors of 

Eletrobras, the committee assesses the appropriateness, efficiency, 
and effectiveness of the internal control systems, compliance with 
laws and internal and external normative acts, and the fulfillment of 
plans, goals, objectives, and policies established by the company.
Sustainability Committee: formed by three members, this 

committee develops and coordinates integrated actions that 
involve all Eletrobras companies to provide consistent advances in 
management and implementation of corporate sustainability, having 
as its main attributions the monitoring of sustainability initiatives 
of the Eletrobras companies; monitoring and evaluating the results 
of the implementation of internationally renowned sustainable 
management tools in the Eletrobras companies; monitoring of the 
preparation of the Annual and Sustainability Report; analyzing the 
involvement of the Eletrobras companies in the process to complete 
the questionnaires for ISE BOVESPA and the Dow Jones Sustainability 
Indexes (DJSI) and any others in which the company decides to 
participate; and analyzing the actions implemented to make the 
internal audience of the Eletrobras companies aware of the relevance 
of corporate sustainability.(GRI 4.9)

Audit and Risk Committee formed by three members, its chair 

is an independent member and a representative of the minority 
shareholders and one of its members is elected by employees (no 
executive members are involved in this committee). This committee 
thoroughly analyzes accounting practices, risks, internal controls, and 
independent audits, among other related matters.

Compensation and People Management Committee: advises the 

Board in decisions pertaining to policies on remuneration, people 
management, and development of the competencies of the Eletrobras 
professionals. This committee has one independent member. Board 
members who have an employment relationship or executive officers 
cannot participate in the Compensation and People Management 
Committee, as there is no participation of an executive member.
Annual Shareholder’s Meeting: the Annual General Meeting 
(AGO) is held within the first four months following the end of the 
fiscal period, and approved in 2014:

 y The financial statements for 2013
 y The allocation of the profit recorded in the period and the 

remuneration of shareholders.

52 53  y The election of the members of the Board of Directors and Fiscal 

Council.

 y The remuneration of the members of the Board of Directors, 

Fiscal Council, and Board of Executive Officers.

Extraordinarily, the General Meeting is convened as provided by 
law and whenever deemed appropriate by the Board of Directors. In 
2014, one Extraordinary General Meeting was convened to approve the 
acquisition of the controlling interest of Celg Distribuição S.A. (GRI 2.9)

Board of Directors:  formed by up to ten members, seven of 
whom are appointed by the majority shareholder; one, by minority 
shareholders holding common shares; one, by minority shareholders 
holding preferred shares; and one representing employees. In 2014, 
of the eight positions filled, one is considered independent, pursuant 
to the criteria established by BM&FBOVESPA and by the Brazilian 
Institute of Corporate Governance (IBGC), and one is an executive. 
They serve one-year terms and are eligible for re-election. The 
Board of Directors holds ordinary meetings monthly and convenes 
extraordinary meetings whenever necessary. In 2014, a total of 28 
meetings were held. The positions of chair of the Board of Directors 
and of CEO of the company are not held by the same person. (GRI 4.1, 
GRI 4.2, GRI 4.3, GRI 4.4)

Composition of the Board of Directors in 2014
 y Márcio Pereira Zimmermann (chairman)
 y Jailson José Medeiros Alves (employee representative)
 y João Antônio Lian (representative of minority shareholders)
 y José Antônio Corrêa Coimbra 
 y José da Costa Carvalho Neto 
 y Lindemberg de Lima Bezerra 
 y Maurício Muniz Barretto de Carvalho 
 y Wagner Bittencourt de Oliveira

Fiscal Council: formed by up to five members and their respective 
alternates, three of whom are appointed by the majority shareholder; 
one, by minority shareholders holding common shares; and one, by 
minority shareholders holding preferred shares. These members 
include one financial specialist, pursuant to the requirements of 
the Securities and Exchange Commission (SEC). They serve one-
year terms and are eligible for re-election. The Fiscal Council holds 
ordinary meetings monthly and convenes extraordinary meetings 
whenever necessary. In 2014, a total of 13 meetings were held.

Composition of the Fiscal Council in 2014 (full members)
 y Jarbas Raimundo de Aldano Matos (president) 
 y Bruno Nunes Sad (financial specialist) 

 y Manuel Jeremias Leite Caldas
 y Ricardo de Paula Monteiro
 y Robert Juenemann

Board of Executive Officers: formed by seven members, including 

the president, who is elected by the Board of Directors. They serve 
terms of up to three years and are eligible for re-election. The Board of 
Executive Officers meets weekly and, 59 meetings were held in 2014.

Composition of the Board of Executive Officers in 2014
 y CEO: José da Costa Carvalho Neto
 y Chief Generation Officer: Valter Luiz Cardeal de Souza
 y Chief Transmission Officer: José Antônio Muniz Lopes
 y Chief Distribution Officer: Marcos Aurélio Madureira da Silva 
 y Chief Regulatory Officer: Josias Matos de Araujo
 y Chief Financial and Investor Relations Officer: Armando Casado 

de Araújo

 y Chief Administrative Officer: Alexandre Aniz

With joint participation of trade 

unions, since 2012 Eletrobras has 
annually organized and conducted 
direct elections to choose the employee 
representative before the Board of 
Directors.

The election is governed by Laws 
6,404/76 and 12,353/10, by Ordinance 
026/2011, of the Ministry of Planning, 
Budget, and Management (MPOG), by 
the clause of the National Collective 
Bargaining Agreement in effect, and 
by the Bylaws of Centrais Elétricas 
Brasileiras S.A and all documents 
thereto.

All active employees of the company 

are eligible, with the exception of 
those under final and unappealable 
conviction for cases of embezzlement, 
crimes against welfare, counterfeiting 
and misrepresentation, and moreover, 
do not have against themselves, albeit 
temporarily, any impediment to hold 
public office or public jobs, as well as 

persons requested and contracted in 
the company to hold positions of free 
appointment and dismissal. 

The electronic voting system used 
is an IT tool that provides traceability 
and reliability, assured by a number 
of proprietary mechanisms that are 
closely monitored throughout the 
election process. 

The company ensures the right to 
vote, which is secret, to all its active 
employees and the system is run 
through its intranet and the Internet, 
via cloud.

The board member representing 
employees is elected for a one-year 
term, starting on the date they take 
office, pursuant to the Bylaws of the 
company and they have the same 
duties as all other board members; 
however, they cannot take part in 
any labor-related discussions and/or 
decisions, since it would constitute a 
conflict of interest. (GRI 4.4)

54 55 The board member representing employees 
in the Board of Directors proactively maintains 
constant contact with employees through e-mails, 
meetings, and presentations. In October 2014, 
they were responsible for organizing the seminar 
“Eletrobras e Setor Elétrico: Conjuntura Atual e 
Propostas para o Futuro” (Eletrobras and Electric 
Sector: Current Outlook and Proposals for the 
Future.” (GRI 4.4)

Assessment

Eletrobras’s board members and officers 

undergo an annual performance review 
process, to ensure they perform their roles in 
compliance with the strategy of the company, 
contributing to the diversity of experiences and 
knowledge. Eletrobras holding standardized this 
methodology and disseminated these guidelines, 
for their enforcement across all Eletrobras 
companies. Officers and board members conduct 

their self-evaluation and assess their respective 
boards. Board members also review the Board of 
Executive Officers as a body. (GRI 4.10)

Evolution

Eletrobras continuously develops tools to 

strengthen governance, reinforcing its credibility 
before the market and its sustainability. The 
following can be highlighted for 2014: update of 
the Guidebook for Board Members Representing 
Eletrobras Companies, establishment of 
policies, such as the policies on Regulation and 
Transactions with Stakeholders, training course 
on Governance for Board Members of Special 
Purpose Entities (SPE), and the approval of the 
structure of the SPE Handbook, which resulted 
from the project created to define governance 
and management practices for Eletrobras’s SPE, 
guided by the Business and Management Master 
Plan, which is based on the Strategic Planning.

Profile, by age group, of the members of the governance bodies* of the 
Eletrobras companies (GRI 4.1, GRI LA13)

Members under 30 
Members between 30-50 
Members over 50 
Total

* Board of Directors, Fiscal Council, and Board of Executive Officers.

%
2014
0%
0
34%
54
106
66%
160 100%

%
2012
%
2013
0%
0
1%
1
31%
32%
47
49
105
69%
68% 104
155 100% 151 100%

(GRI 4.1)

Eletrobras companies: Gender distribution of the members of 
the governance bodies (GRI LA13)

12%

Female

Male

88%

Board members and Fiscal Council members have a fixed 
remuneration, with no variable component, and corresponds to 
10% of the average monthly pay received by officers, except for the 
amounts pertaining to direct and indirect benefits offered to officers, 
pursuant to Law 9,292/1996.

Members of the Board of Executive Officers receive fixed 
remuneration and an additional pay-for-performance amount, 
associated with profit sharing.

Board members do not receive any additional pay for their 
participation in Committees that advise the Board of Directors.
Remuneration of the Boards and of the Board of Executive 
Officers is disclosed, in a consolidated manner, in the annual 
Management Report and in the Reference Form, submitted to the 
Securities and Exchange Commission of Brazil (CVM). In addition 
to the Administration Report, the remuneration of the Board of 
Directors and of the Fiscal Council is broken down in the Corporate 
Management Report, which provides accountability to the Office of 
the Comptroller General (CGU), which submits it to the Federal Court 
of Accounts (TCU).

Total remuneration of the governance bodies (R$) (GRI 4.5)

Body

Board of Executive Officers
Board of Directors
Fiscal Council

* Amounts based on the Proposal of the Administration.

2014

2013*
6,478,832.31 6,240,558.65 5,657,570.87
498,655.87
519,968.38
294,453.81
338,990.88

514,241.12
366,314.12

2012

Eletrobras values the qualifications of its governance agents and annually 

analyzes the possibility of scheduling training courses for members of the 
Board of Directors of its companies. In 2014, Eletrobras offered a training 
course on Corporate Governance, focusing on SPE, to board members and 
other professionals, totaling 156 participants. (GRI 4.7)

56 57 56 New Regulatory Department

After publication of Law 12,783/2013, the 

Eletrobras companies, among others.

Brazilian electric utilities sector has been 
undergoing an important stabilization process and 
its companies are adapting to this new regulation. 
In this scenario, units that handle regulatory 
matters acquired a strategic role for the companies, 
which had been set out in the 2013/2017 PDNG 
which provided for the creation of a corporate unit 
to address regulatory the matters that affected all 
businesses of the company. 

Alert to this new situation and abiding by 
the recommendation of the Board of Directors 
(CAE) and of its Board of Executive Officers 
(DE), Eletrobras created, in 2014, the Regulatory 
Department (DR). One of the DR’s primary 
missions is to provide general and unified 
guidelines for the Eletrobras companies, 
observing the specific characteristics of each 
business and geographic region, enabling pro-
active work with the developers of sector-specific 
public policies, with the Grantor, with ANEEL, and 
with industry-specific regulatory and inspection 
agencies. 

The actions arising from these corporate 
guidelines aim to minimize penalties and 
fines that affect the company’s cash flow; to 
leverage additional income from the revision of 
compensations of renewed concessions; to enable 
income from enhancements and reinforcements 
implemented in the company’s transmission 
and generation departments; to mitigate the 
regulatory and institutional risk faced by the 

In addition to upholding the interests of 
the Eletrobras companies before the Brazilian 
Electricity Regulatory Agency (ANEEL), the DR is 
responsible for strengthening and expanding the 
relationship with trade associations and sector-
specific governmental and private institutions, 
seeking to improve the engagement with these 
essential stakeholders.

In 2014, among other actions, the company 
directed its efforts toward obtaining additional 
amounts for the compensations for power 
generation and transmission assets whose 
concession was extended, pursuant to Law 
12,783/2013, and toward the preparation of the 
Regulatory Policy of the Eletrobras companies. 

The constant interaction between the Eletrobras 

companies and the regulatory agency and other 
players in the electric utilities sector, such as the 
aforementioned trade associations, facilitated 
the consideration of various additional claims 
concerning the ordinary compensations, some 
of which have been accepted by the regulatory 
agency, as shown in the chart below, for 
assets associated with power generation and 
transmission.

For Eletrobras Eletrosul, ANEEL has already 

approved a revenue of R$ 995 million for 
transmission when, initially, the amount recorded 
was R$ 514 million. That is, this positive and 
well-planned interaction enabled an additional 
revenue of R$ 481 million. 

Eletrobras  
Companies

Eletronorte
Chesf
Furnas
Eletrosul
Total

Recorded  Amount 
(in R$ million)
Generation (4) Transmission
1,733
-
1,476
488
4,530
996
514
-
8,253
1,484

Total Generation
(1)
1,733
4,802
1,964
(1)
5,526
-
514
4,802
9,737

Requested  Amount 
(in R$ million)
Transmission

Approved (5) Amount 
(in R$ million)

Total Generation
(3)
3,547
3,547
(3)
5,627 10,429
(3)
-
-
1,061
-
10,235 15,037

(1)
1,061

Transmission Total
-
-
-
995 995
-
995

(2)
(2)
(2)

(1) Expert opinions being prepared.
(2) Deadline of 150 days starting from the date on which the appraisal report is delivered - Normative Resolution (ReN.)  589/2013, issued by ANEEL.
(3) Normative Resolution (ReN.) 596/2013, issued by ANEEL, did not establish a deadline for the approval of the expert appraisals received from the companies.
(4) Thermal power generation assets were not covered by Normative Resolution 596/2013, issued by ANEEL; thus, they are not included in the table above. In total, they represent R$ 680 
million in Furnas; R$ 186 million in Eletrobras Eletronorte, and R$ 357 million in Eletrobras CGTEE. 
(5) The amounts approved will be posted in the Company’s Income Statement after the final definition of values and terms

Communication mechanisms

Eletrobras seeks to provide an increasing number of mechanisms 

that contribute to strengthening its relationship with external and 
internal audiences. The Ombudsman’s Office is one of the most 
important and relies on various channels to receive and forward 
suggestions, claims, reports, compliments, and requests for the 
improvement of internal processes, and provide transparency in 
Eletrobras’s initiatives.

In order to facilitate and encourage participation of shareholders 

in the meetings convened by the company and to present 
contributions to understand the matters proposed, the company also 
makes available, on its website, the Eletrobras Shareholders’ Meeting 
Participation Handbook. Shareholders can find detailed information 
about the matters discussed in these meetings through a link 
provided in this guidebook.

Eletrobras’s website offers “Fale com o RI” (Talk to IR), which is 
another communication channel through which shareholders can 
reach the Investor Relations department, in addition to e-mail or over-
the-phone contact, in case of questions, recommendations, or other 
relevant requests. (GRI 4.4)

Ombudsman’s Office: This office can be reached through the 
numbers (21) 2514-4526/5895, through regular mail sent to Av. 
Presidente Vargas, 409/17° andar - Centro - Rio de Janeiro/RJ - CEP: 
20071-003, through personal contact, at the same address, or through 
the e-mail ouvidoria@eletrobras.com. Eletrobras website also 
provides a form to contact the Ombudsman’s Office, found at www.
eletrobras.com/ouvidoria. In 2014, the Ombudsman’s Offices of the 
Eletrobras companies received 18,526 contacts, 18,033 (97%) of which 
were resolved and 465 (3%) were being processed on December 31st, 
2014.

58 59 Gender Channel: Created in consonance with the Federal 
Government’s Pro-Gender Equity Program, the gender channel is 
dedicated exclusively to the internal audience and is available on 
the intranet. This tool receives contacts (suggestions, comments, or 
grievances) related to gender, discrimination, and harassment issues.

Reporting Channel: Created to address requirements of the 
Sarbanes-Oxley Act (SOX), exclusively to receive reports about 
potential accounting and/or financial irregularities or frauds in the 
Eletrobras companies and about potential cases of corruption in Brazil 
and abroad, with strong emphasis on anonymous reports (websites of 
all Eletrobras companies or at www.eletrobras.com/canaldenuncia).
Talk to the CEO: This tool places employees and the CEO of the 
company in direct contact; the e-mail address falecomopresidente@
eletrobras.com is an additional channel, exclusively dedicated to the 
internal audience and replies to e-mails are monitored by Eletrobras’s 
Ombudsman’s Office.

Suggestions Boxes: Aimed to serve contractors providing services 

at the facilities of Eletrobras holding (Rio de Janeiro and Brasília). 
Physical boxes are placed in strategic locations of great circulation of 
these professionals to receive all types of contacts; they are collected 
and handled by the Ombudsman’s Office, according to their subjects, 
and they aim to protect, encourage, and engage these employees 
in the identification of problems in the relationship and internal 
processes.

Citizen Information Service: Monitored by the Ombudsman’s 
Office to address requests and inquiries that fall under the Access to 
Public Information Act. In relation to management of the demands 
concerning Law 12,527 (Access to Public Information), Eletrobras’s 
Citizen Information System – SIC received 126 requests for 
information, all fully addressed.

In-line communications
Since it is a publicly traded organization controlled by the Brazilian 
government, the communication actions of the company abide by the 
guidelines set out in the Code of Ethics of the Eletrobras companies 
and by the Stakeholder Communications and Engagement, 
Sponsorship, Sustainability, Environmental, and Social Responsibility 
policies of the Eletrobras companies. The company complies with the 
standards set forth in the applicable laws; therefore, its advertising 
activities are assessed and approved by the Brazilian Department 
of Social Communication (Secom) and follow the guidelines of the 
Advertising Agencies Association of Brazil and of the Brazilian 
Advertising Self-Regulation Council (Conar).(GRI PR6)

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Exchange of knowledge and experiences

Since 2009, Eletrobras is part of the Global 
Sustainable Electricity Partnership (GSEP), in 
which major companies in the electric utilities 
sector also take part in order to exchange 
experiences and develop projects related to 
sustainable supply of energy. Eletrobras is the 
only Latin American company in the group and 
has been ahead of the rotating presidency since 
June 2014. Over its one-year term, the topic 
that will guide the exchange of experiences 
and information between the companies will 
be stakeholder engagement. To this end, all 
companies filled out a form, with the objective 
of building an overview of the relationship with 
priority audiences such as suppliers, clients, 
employees, shareholders, regulatory bodies, and 
communities. (GRI 4.16)

Internal anti-corruption procedures

All fraud and corruption reports are submitted 

to the ombudsman’s offices of the Eletrobras 
companies. Eletrobras has created an exclusive 
channel - the Reporting Channel - available on 
the websites of all companies of the system and 
accessible only by Eletrobras holding, to receive 
reports. The Ombudsman’s Office is responsible 
for escalating and monitoring reports and the 

content of the report and the identity of the 
whistleblower area kept confidential, pursuant 
to internal norms. Quarterly, the Ombudsman’s 
Office provides Eletrobras’s Fiscal Council with 
a report on the claims received in the period, 
information on their follow-up, and subsequent 
outcomes. The replies are also sent to the 
whistleblowers within 30 days.

GSEP group in Itaipu

OPEN COMMUNICATION

In 2014, Eletrobras and its partner Emprendimientos Energéticos Binacionales 
S.A. (EBISA), mapped the stakeholders of the Binational Garabi and Panambi 
Projects, two hydroelectric power plants under study on the Uruguay River, on 
the border between Argentina and the state of Rio Grande do Sul. This mapping 
was conducted on both sides of the border by Consórcio Energético do Rio 
Uruguai, a group of six companies from both countries, hired to execute the 
engineering and environmental studies and the social communication plan. 

60 61  
 
The Social Communication Plan for Garabi and Panambi has four offices, two on 
each side, and itinerant customer service centers that support the work in the 
region. In 2014, the highlights were the work related to the socio and economic 
registry of the population affected and to the real estate registry. 

In 2014, a total of 162 meetings were held on the Brazilian side, involving 
approximately 4,100 participants. There were 1,150 inquiries at the permanent 
and itinerant offices on the Brazilian side and the toll-free number received 160 
inquiries about the projects. 

For social and economic registry, 24 institutional meetings were held, with 
approximately 530 participants - including representatives of the governments 
of the municipalities affected by the Hydroelectric Developments (AHEs), 
working groups, social institutions, and trade unions - to inform about and 
answer questions concerning the activities involved in the registration of the 
population affected. In the rural area of the municipalities affected by Garabi, 
51 informational meetings were held, with the participation of approximately 
1,000 people. As required by Inter-ministerial Ordinance 340/12, information 
about the meetings and the launch of the activities were published in 
newspapers and folders and broadcast in radio and TV stations. As a new 
channel to inform the society, the website www.garabipanambi.com was 
launched in 2014.  (GRI 4.16, GRI SO1)

Ethics Management

The Eletrobras companies have various institutional and 

regulatory tools to guide, identify, remedy, handle, and, in case of 
transgressions, act upon topic associated with Ethics, establishing 
guidelines and standards that steer and formalize the actions and 
commitments related to the institutional conduct of the companies 
and of its employees and the interactions with their suppliers, 
business partners, clients, and all other stakeholders.

The Code of Ethics formalizes the principles of professional 
conduct in the workplace and in business relationships, covering 
corporate governance, transparency, lawfulness, corruption, traffic of 
influence, competition, among others; it is based on market practices 
and complies with the Federal Constitution and the laws in effect. 

It sets forth, among others, the conduct commitments that ground 

the corporate decisions on ethics; that invest in an operation in 
line with public policies and demonstrate the independence of the 
company and reinforce the need to protect its institutional assets and 
image; that reject all forms and attempts of corruption and traffic 
of influence; that address conflicts of interest appropriately and 
establish rules forbidding the offering or receiving of gifts, privileges, 
or benefits; that enforces respect for freedom of competition, rejecting 
anti-competitive, trust, and/or harmful practices.

Learn more about the Code of Ethics of the Eletrobras companies at 
www.eletrobras.com> Sustainability > Corporate Governance > Management Tools 
and Policies

All employees, contractors, interns, and young apprentices receive 
the “Code of Ethics of the Eletrobras companies” on their first contact 
with the company. The company also provides accessible versions 
of the Code to everyone: in Braille format, for the visually impaired, 
in audiobook format, and in storybook format, using easy and 
educational language.

Anti-corruption Practices

In mid-2014, Eletrobras’s Board of Directors approved the 

Implementation Plan of the Compliance Program of the Eletrobras 
companies, as required by the Brazilian Anti-corruption Act, Law 
12,846/2013, in effect since January 29, 2014, and by the United States 
laws and regulations applicable to the companies listed on the NYSE, 
such as the Foreign Corrupt Practices Act (FCPA)9.

As provided in the policies of the Eletrobras companies, all 

employees, company representatives, and partners should fully abide 
by all applicable anti-corruption laws and regulations, whether in 
Brazil or abroad, such as Law 12,846/2013, known as the “Brazilian 
Anti-corruption Act.” In order to materialize the commitment to its 
dissemination across the Eletrobras companies, Eletrobras’s Board of 
Executive Officers approved, in December 2014, the “Anti-corruption 
Policy Compliance Handbook,” as required by the “Brazilian Anti-
corruption Act” and the “Foreign Corrupt Practices Act.”

As another step of the program, the Compliance Managers and 
Assistants were appointed in all companies and, jointly, form the 
Compliance Management Committee, a group of individuals who 
work toward the dissemination of and compliance with Anti-
corruption Laws in the Eletrobras companies. In each company, as the 
demand for investigation of reports arises, an Executive Investigation 
Committee will be created, which will be responsible for investigating 
cases of claims or violation of this program. The implementation of 
the Compliance Program mitigates reputational and financial risks 
for Eletrobras. (GRI SO2, GRI SO3)

9  American federal law that aims at preventing payment, offer, or promise to pay money or anything of value to candidates for political offices, foreign political parties, government 

officials, and authorities to secure undue advantage, to obtain or retain businesses, or any other type of special treatment in commercial transactions. This law also requires companies 
to keep their books and records to reflect, accurately and fairly, all their transactions and to maintain a system of internal accounting controls to prevent the concealment of bribery.

62 63 In 2014, ten cases of corruption were recorded and analyzed by the 
internal anti-corruption controls in place in the Eletrobras companies. 
Of this total, six were considered founded. Three cases were reported 
in Eletrobras Amazonas Energia (in two of them, the two employees 
involved were suspended, and in the third case there was no penalty, 
since the individual who perpetrated the action was not identified). 
Two other cases were reported in Eletrobras Chesf, and in one of 
them the employee was terminated for cause and in the other, the 
individual was suspended for 15 days. 

The latter case, registered in Eletrobras Eletronorte, refers to a 
service provider. The report was sent to the company contracted 
to evaluate the necessary corrective actions. The other four cases 
recorded and considered unfounded followed the same procedures 
as for potential cases of corruption, in all companies, including 
establishing internal committees to investigate the facts. (GRI SO4)
In all cases deemed founded and unfounded, no lawsuit was 
filed against Eletrobras or its employees with regard to corruption 
practices.

Cases of corruption recorded (GRI SO4)

2014*
6
4
10

2013

3
9
12

2012**
5
6
20

Founded
Unfounded
Total

* In 2014, data does not cover the following companies: Eletrobras Distribuição Alagoas, Distribuição Rondônia and Distribuição Roraima.
** There is no information about the nine remaining cases and that were in progress in 2012

Employee Guidebook

In order to promote the Anti-corruption 

Program of the Eletrobras companies, an 
integrated communications plan was created 
for the 16 companies, with the preparation 
of the Employee Guidebook, which is an 
excerpt of the Compliance Handbook, 
developed in plain language to present 
the application, roles and responsibilities, 
penalties, and the communications and 
reporting channel. In order to engage leaders 

in the implementation of the program, this 
Guidebook was first sent by the compliance 
manager to the managers of the Eletrobras 
companies. This e-mail requested the support 
of leaders, to motivate their teams to become 
familiar with the principles of the Guide. 
Approximately 90% of the business units 
with greater exposure to risks associated 
with corruption are expected to be trained in 
2015. (GRI SO2)

Percentage of employees trained on the organization's anti-corruption 
policies and procedures* (GRI SO3)

Managers

Non-managers

Trained

Total

%

101

217

1,191 8.5%

11,616 1.9%

* The total includes employees of the companies to which the indicator applies.
Data does not include the following companies: Amazonas Energia, Distribuição Roraima, Cepel, Chesf, and Furnas.

64 65  
 
 
Conflict of Interest

Risk Management

Eletrobras’s Bylaws provide for situations involving conflict of 

interest, in which board members must abstain from debating 
and voting when such conflict is identified. These abstentions are 
registered in the minutes of the respective meetings and board 
members have guaranteed access to the minutes and documents 
referring to the deliberations for up to 30 days.

In order to avoid potential conflicts and the use of confidential 
and strategic information, the CEO and the officers cannot hold any 
executive or consulting positions in privately held companies, utilities 
companies, or private law firms associated with the electric utilities 
sector, except in subsidiaries, affiliates, Special Purpose Entities (SPE), 
and utility companies controlled by the states in which Eletrobras 
holds ownership interest, where they may hold positions in their 
boards of directors and fiscal councils, pursuant to the provisions of 
Law 9,292/1996, which provides on remuneration. (GRI 4.6)

Board members are responsible for monitoring and managing 
potential conflicts of interest involving officers, board members, and 
shareholders in order to avoid misuse of the assets of the organization 
and, above all, any abuse in transactions with stakeholders.

The board member elected by employees does not take part in 
debates and deliberations about subjects involving union relations, 
remuneration, benefits, and advantages, including matters pertaining 
to complementary pension funds and assistance; these cases 
constitute conflicts of interest, provided for in paragraph 3, of Law 
12,353/2010.

Officers must present a Confidential Information Statement (DCI) 

to the Public Ethics Committee, listing the assets owned by the 
officers and the CEO; disclosing situations or ownership interests that 
may constitute a conflict of interest; and describing the measures 
taken by the officers and the president to mitigate these situations.
In addition, Law 12,813/2013 sets out a list of information that 
public officials are required to send to the Public Ethics Committee; 
this provision is also applicable to officers on leave of absence or away 
from their duties. 

In order to receive formal inquiries from employees with respect 
to situations that may involve potential conflicts of interest, pursuant 
to Law 12,813/2013, the Office of the Comptroller General (CGU) has 
structured an electronic inquiry system, called Electronic System to 
Prevent Conflicts of Interest (SeCI), to be used by the entire public 
administration; it has been implemented in Eletrobras and can be 
accessed by employees via intranet or at: http://www.cgu.gov.br/
assuntos/etica-e-integridade/conflito-de-interesses/seci-sistema-
eletronico-de-prevencao-de-conflito-de-interesses/seci-sistema-
eletronico-de-prevencao-de-conflito-de-interesses. (GRI 4.6)

The main goal of the Integrated Risk Management in the 

Eletrobras companies is the reduction of the materialization of events 
that could have a negative impact on its strategic objectives, seeking 
to safeguard and create value and provide transparent information to 
the market and shareholders.

At the Eletrobras companies, the risk management process is 
governed by a single policy and coordinated by Eletrobras holding, 
ensuring a systemic view of the results and its standardization 
across all companies of the group. This process is conducted by the 
risk and internal control management departments and by the risk 
committees of each of the Eletrobras companies and the general 
guidelines are set out by the Risk Committee of the Eletrobras 
holding. The main duties of this commission are:

1. Monitoring and validation of the results of risk analyses.
2. Prioritization of risks representing greater impact and 

vulnerability.

3. Guidance and integration of the operation of the other Eletrobras 

companies.

Based on the COSO ERM and ISO 31000, the integrated risk 

management model used by the Eletrobras companies identifies and 
consolidates, in a matrix, the strategic, operational, financial, and 
compliance risks to which the companies are exposed, for subsequent 
analysis, treatment, and monitoring through specific proprietary 
processes. The environmental risks identified form a specific category, 
which is a component of the operational pillar of the aforementioned 
matrix.

The financial results comply with Brazilian and international 
accounting principles, pursuant to the Sarbanes-Oxley Act (SOx). 
Pursuant to this law, Form 20-F is disclosed annually and sent to 
SEC, with the information deemed most relevant about business 
management, the results of our operations, and financial position.

Our internal controls are certified by the officers (CEO and CFO) and 

by independent auditors, with a transparent approach to eventual 
shortcomings and their remediation plans. (GRI 4.9)

Monitoring of prioritized risks, through qualitative or quantitative 
modeling, is continuous, as well as the actions to disseminate the risk 
vision among the employees involved in the process.(GRI 4.11)

66 67 Step-by-step Guide to Risk Management  

The risk management methodology at Eletrobras is divided into 

five phases. The following are phases in the risk assessment and 
management process:

 y Characterization and identification of risks: the risks to which 
the company is exposed are identified and described, including 
their factors, causes, and impacts, and those with responsibility 
over the risk.

 y Risk analysis and assessment: qualitative and quantitative 

analyses are conducted to define the impact and vulnerability 
attributes to be used in the prioritization of the risks to be 
addressed. It also includes the listing and evaluation of the 
existing controls in order to establish residual risks and prepare 
recommendations for the treatment of the risks assessed.

 y Treatment: it involves the choice to avoid, mitigate (through the 
preparation and implementation of action plans and internal 
controls), share (through insurance), or accept the risk. The 
Senior Management of the company is responsible for this 
decision. 

 y Monitoring and critical analysis: monitoring, through 

indicators, of the performance and efficiency of the actions 
defined to mitigate the risk.

 y Communication and queries: permeates the process in order to 
facilitate the collection of data and the reporting of results of the 
entire process.

Macro-steps of Risk Management in the Eletrobras companies

Communication
and consultation

Deﬁnition of the context

Risk assessment process

Identiﬁcation of risk

Risk analysis

Risk assessment

Treatment of risks

Monitoring and 
critical analysis

In 2014, the work to define a methodology for the quantitative 

analysis of the risks inherent to the processes of the Eletrobras 
companies proceeded, with the ongoing development of a pilot 
project that aims at the quantitative assessment of the risks 
pertaining to the cash flow of Eletrobras holding. This initiative 
allows for the creation of a new approach that regularly considers the 
various financial risks to which the company may be exposed during 
the forecasting of its cash flow. 

It is also possible to confirm the commitment of the company’s 

senior management to the risk and internal control activities 
through the support provided by the Audit and Risk Committee to 
these activities. The main duties of this committee, which is one of 
the three committees advising Eletrobras’s Board of Directors, is to 
analyze and monitor issues associated with internal control, audits, 
and risk management.

In addition, the following activities were conducted: revision and 
approval of the Risk Management Policy of the Eletrobras companies 
and its Risk Matrix; definition and approval of the corporate risks 
(although some risks are not prioritized in the other companies, 
they should be reported to Eletrobras holding because of their 
relevance and of the corporate interest they represent); formalization 
of the internal process for risk management to report to senior 
management; and approval of the risk management work plan for 
2015.  

New structure  

With the implementation of the new 

organizational structure of Eletrobras’s 
Distribution companies, in 2014, the Corporate 
Risks, Insurance, and SOX departments were 
created; they are integrated to the presidency 
and to the Local Corporate Risks, Insurance, 
and Internal Control Committee. In order to 
create a base of internal regulations for each 
of these companies, they have subscribed to 
the Risk Management Policy of the Eletrobras 
companies, which is in effect in the generation, 

transmission, and Eletrobras holding. The core 
objectives, processes, and responsibilities of 
the group in relation to the risks to which the 
group is exposed are defined in this report. 
Based on mapping of risks, which was prepared 
with the support of external consultants, the 
Distribution companies prioritized three risks 
in the matrix: outsourcing, delinquency, and 
asset management. These three risks were 
analyzed and addressed as a way to train 
employees on how to conduct these activities.

68 69 Precautionary Principle

The risk matrix of the Eletrobras companies has one category 
that is dedicated exclusively to social and environmental risks. In 
2014, the descriptions, factors, and impacts of the events pertaining 
to this topic were reviewed to properly represent the social and 
environmental risks to which they are exposed. Based on this 
analysis, some of these risks were prioritized for treatment and 
their current status is reported in quarterly and annual reports. This 
analysis and review process originated recommendations and action 
plans that will be sent to and should be executed by the relevant 
departments. Some of the social and environmental risks included 
in the risk matrix of the Eletrobras companies are climate change, 
natural disasters, social mobilizations, environmental accidents, 
biodiversity and physical environment, environmental licensing, and 
greenhouse gas emissions.

Environmental controls  

At Eletrobras Amazonas Energia, the 
action plans for environmental control 
risks involve the implementation of an 
environmental management system in 
all units of the company. In order to cope 
with this risk, the environmental controls 
were mapped and data on atmospheric 
emissions and waste and wastewater 
management was collected in order to 
register the entire chain of this waste and 

maintain records about volume and disposal. 
The company also prepared a checklist of 
assessment criteria and procedures that 
should precede the bidding processes and 
hiring and monitoring of suppliers, aiming 
to check compliance with the sustainability 
requirements set out in the policies and 
norms of the company, a process that 
confirms the company’s concern with its 
supply chain.

Environmental Handbook on Solid Waste 

The Eletrobras’s Distribution companies have 

an Environmental Handbook on Solid Waste 
and an Environmental Handbook on Hazardous 
Waste with the purpose of establishing the 
technical environmental assumptions, which 

are critical in managing solid and hazardous 
waste in its units. This information is vital 
to managers in order to prevent eventual 
environmental impacts arising from the 
company’s core activity. (GRI EN26)

Clean Development Mechanism (CDM)

The Santo Antônio Hydroelectric 
Power Plant was designed to achieve 
optimal development with low social and 
environmental impact and is currently 
one of the large Brazilian power plants in 
commercial operation that generates carbon 
credits for the global market. Using the water 
resources of the Madeira River to generate 
power with low GHG emissions, with an 
annual reduction estimated at 4,015,196 
tCO2e10 , in 2014, an additional 15 turbines 
entered into operation, increasing the energy 
generation capacity to 2,300 megawatts 

(MW). (GRI EC2, GRI EN18)

The reduced (run-of-the-river) reservoir 

adopted at Santo Antônio plant ensured 
that the environmental impacts on the area 
were substantially minimized. The decision 
for this model reinforces and is part of the 
commitment made by the plant to preserve 
the Permanent Preservation Area (APP) of 
39,000 hectares that borders its reservoir. 

Once completed, in 2016, Santo Antônio 
will operate 50 turbines, generating 3,568 
megawatts of power, sufficient to supply over 
45 million people.

Increased safety in the storage of spent nuclear fuel

Aiming to prevent potential disruptions 

in the production of energy caused by 
the shortage of storage capacity for spent 
nuclear fuel, Eletrobras Eletronuclear is 
conducting a licensing process for the 
implementation of an Additional Spent 
Nuclear Fuel Storage Unit. To this end, a risk 
assessment was developed, focusing on the 
shortage of storage capacity, considering 
the current status of the project in relation 
to the risk factors and mitigation controls, 
which will ground the decisions that will 

be made to reduce any eventual project 
vulnerabilities. The company applies the 
Precautionary Principle, using the risk 
matrix developed in conjunction with 
the Eletrobras companies, in which the 
vulnerabilities were identified, considering 
the best practices in the market for 
management of corporate risks. In order 
to develop the risk matrix, the operational 
departments provided data for the 
identification of the operational risks of the 
power plants. (GRI 4.11, GRI EU6, GRI EU21)

10  CO2 (carbon dioxide) equivalent is a standard unit of measure used to compare the emissions of a number of greenhouse gases, based on their global warming potential, according to 

Decision 17/COP-8. CO2 results from the multiplication of the number of tons of GHG emitted by its global warming potential (namely, CO2 = 1, CH4 = 21, N2O = 310, HFC-125 = 2.800, 
HFC- 134a = 1.300, HFC-143a = 3.800, HFC-152a = 140, CF4 = 6.500, C2F6 = 9.200, SF6 = 23.900).

70 71 Hydrological risk  

For Eletrobras, it is mandatory to ensure the availability of energy 

supply in a hydrological risk scenario, since its energy matrix is 
mostly water-based. Therefore, the assessment of some aspects and 
conditions pertaining to the Brazilian electric system is essential. In 
this method of generation, nuclear power is a low carbon-emitting 
option and Eletrobras Eletronuclear has studies and action plans in 
place for extreme weather events such as sea level rise, torrential 
rain, tornadoes, and reduced water availability to feed and cool the 
reactors.  

Specifically concerning the National Interconnected System (SIN), 
it is important to point out that the Electric System National Operator 
(ONS) and the National Water Agency (ANA) collaborate to the use of 
the water of power plant reservoirs, as provided in Law 9,984/2000. 
The ONS is responsible for defining the operation to be adopted in the 
reservoirs. The hydroelectric power plants of the SIN are connected 
by a network of power transmission lines that spans most of the 
country. Due to this connection and to the hydrological and climate 
diversity between the drainage basins in the country, the generation 
of hydroelectric power in areas where water is abundant supplements 
the generation of locations with water shortage. 

One of the hydrological risks is the reduced streamflow available 

for power generation caused by long dry seasons, which can bring 
adverse impacts to the financial operations of the Eletrobras 
companies. The GSF, Generation Scaling Factor, is a factor used to 
adjust the guaranteed power output and represents the ratio between 
the total power produced by the hydroelectric plants of the SIN 
that integrate the Energy Reallocation Mechanism (MRE) and their 
guaranteed power outputs. This represents, on average, the amount of 
energy committed to energy generation contracts. With insufficient 
rain in the system, the GSF equals to less than 1 and the hydroelectric 
generators that contracted their guaranteed power outputs will 
have to incur additional costs to acquire energy in the spot market 
in order to fulfill their obligations. Against the current backdrop, 
the Brazilian electric system is experiencing the effects of the years 
in which generation fell below its guaranteed power output. The 
country is going through a period of severe rainfall deficiency, which 
has a direct effect on the hydroelectric power generation. However, 
pursuant to Law 12,783/2013, only power generation companies 
whose concessions have not been renewed under its terms and 
remain in effect are exposed to hydrological risk, considering that 
those whose concessions have been renewed are no longer exposed 
to this risk, since they are only responsible, as provided by the 
aforementioned law, for the operation and maintenance of the power 
plants under their concession. Concerning the cost of the power 

generated, it is interesting to note that the constraints arising from 
the environmental licensing process of the hydroelectric projects in 
the past decades have altered the energy matrix, requiring the use of 
more costly energy generation sources.

In relation to the causes of the current low water availability and 
the measures to be taken to mitigate the subsequent reduced power 
generation capacity, structural, methodological, environmental, and 
climate issues are being discussed, such as:

 y the need for expansion of the regulation volume of the National 

Interconnected System;

 y the adoption of structural measures to protect springs 

and sources, such as reforestation and riparian woodland 
preservation in basins, capable of stimulating the production of 
water;

 y the assessment of the operational restrictions practiced in the 
reservoirs (multiple and environmental use of water), which 
affect energy production parameters in relation to plan (such as: 
water levels, regulation volumes);

 y the need for reviewing the parameters of the projects to assess 

the current energy generation capacity, such as the useful 
storage capacity of the reservoirs;

 y the assessment of the critical period: the continued monitoring 
of the streamflows in the coming years, to assess whether the 
adverse precipitation indices will characterize a dry period 
that exceeds the critical period of the Brazilian electric system 
(represented by the period between June 1949 to December 
1956). The streamflows of this period are used to ground the size 
of the projects and to define the generation capacity of a power 
plant.

It is necessary to continue monitoring weather phenomena and 
the hydrometric study of basins to conduct conclusive assessments 
and studies about the aforementioned issues. Accordingly, it is 
interesting to note that the Brazilian electric utilities sector has 
established solid conceptual and methodological grounds throughout 
its history, represented by its unique technical expertise, projects, and 
the largest network of hydrometric monitoring data in the country. 
Furthermore, the current regulatory model in effect in the Brazilian 
electric utilities sector is supported by agencies, such as ANA and 
ANEEL, that have set out very strict requirements for the studies and 
information provided by companies. Eletrobras works to provide the 
information required by ANA and ANEEL, such as Joint Resolution 
No. 3, of 2010, which establishes revision of the parameters for the 
hydrometric and meteorological monitoring of reservoirs and more 
stringent procedures than those of the previous norm. This regulation 
also governs the operation of hydroelectric projects. It can be noted 

72 73 that many times restrictions associated with environmental issues 
and multiple uses are applied, which alter the energy parameters 
of a hydroelectric operation, which adopts, by definition of the ONS 
and ANA, streamflows or levels of water different than those defined 
in the project, thereby affecting its capacity to generate energy. 
Conversely, as a measure to mitigate the current scenario in which 
reservoir volumes have dropped because of the low streamflow levels 
in recent years, the ONS, ANA, generation agents, and users of specific 
drainage basins have been collaborating, as basin committees, to add 
flexibility to the outflow to be allocated downstream in regulation 
reservoirs in order to maintain their volumes. This type of action 
has occurred in basins such as the São Francisco basin, one of the 
basins with important reservoirs of the electric utilities sector and of 
Eletrobras, and which was affected by the consecutive years of low 
precipitation indices. 

The aforementioned topics underscore the water-related risks 
faced by power generation companies in terms of water availability, 
structural matters, and regulatory issues, which became even more 
relevant in 2014, since they are more evident in prolonged dry spells. 
Eletrobras and its companies are aware of the potential adverse 
impacts on their activities arising from risks related to water use; 
thus, they seek to minimize their risk exposure through studies, 
through the implementation of specific projects, and through 
coordination with regulatory and governmental agencies. Another 
option to reduce the exposure of the system to hydrological risk 
would be additional investments in alternative sources of energy, 
such as wind, solar, and nuclear, the latter being known as a low 
carbon-emitting option. (GRI 1.2, GRI EC2)

Social Risk

The Eletrobras companies continuously seek to map all risks to 
which they may be exposed concerning their activities. Some of these 
risks are social in nature and are identified, primarily, when energy 
generation, transmission, and distribution projects are implemented.

For both corporate projects and those conducted through 
partnerships, a business plan is defined including, among other 
information, a qualitative risk matrix that contains the social risks 
involving the said project. They are assessed according to their 
strategic aspect and to their potential operational, financial, and 
reputational risks.

The main risk events, causative factors, and impacts are identified 
for each project. Based on this information, action plans are defined 

for the mitigation of the said risk. When their impact affects the cash 
flow of the project, the amounts are provisioned to ensure that the 
social and environmental criterion is incorporated into the financial 
feasibility analysis of the business in question. 

Concerning international projects, in addition to the 

environmental laws in effect in the country where the company has 
decided to invest, Eletrobras applies its corporate environmental and 
social policies, which were prepared pursuant to strict Brazilian laws 
and which define guidelines and instructions for addressing these 
topics.

Example of mitigation actions implemented in Eletrobras’s 

projects: 

 y Communications and Social Interaction 

Plan in the area of the São Luiz do 
Tapajós and Jatobá AHEs (Diálogo 
Tapajós Project): based on the mapping 
of the main social agents working in 
the area of the project, a specialist team 
interacts with the stakeholders, to 
listen and provide information about 
the project and its progress, in meetings 
during which the population can obtain 
clarifications about the project. Any 
inquiries and concerns are submitted to 
the Tapajós Study Group and contribute 
to the proposition of measures to prevent, 
mitigate, or compensate negative 

impacts and leverage the positive ones. There are also public 
service professionals on duty in the local offices of Itaituba and 
Jacareacanga, who provide information and materials on the 
project. From the launch of the work, in July 2012, to February 
2015, there were 585 interactions with local, regional, and 
national social agents, involving 10,790 participations. The main 
concerns raised refer to the potential impacts generated by 
the power plants, to the environmental projects and programs 
associated with their implementation, to the engineering 
projects, to the Social and Economic Registry, and to the EIS/
EIA information. Furthermore, 945 on-site customer service 
interactions were registered. Requests for information and 
materials about the projects, access to documents, and financial 
support for various purposes are among the topics covered.

Diálogo Tapajós

74 75 Currently, the actions and associated costs regarding the creation 

and reinforcement of the local infrastructure, when not directly 
associated with the compensation and mitigation of environmental 
impacts arising from the implementation of a sector-specific project 
are being defined according to a regional sustainable development 
plan, whose purpose is to gather public policies and initiatives of civil 
society to leverage sustainable development and improve quality 
of life. In addition to public budgets, these plans are also funded by 
resources provided by the developer of the project.

The same action was adopted throughout the study and 

construction phases of the Belo Monte AHE. Eletrobras also supported 
the preparation of the regional development plan (PDRS – Xingu) 
and, after the auction, the company allocated resources for the 
implementation of the actions set out in the Plan. (GRI 1.2, GRI EC8)

Measures to prevent and reduce 
damages

Eletrobras initiated an awareness action to map near miss cases 
related to company. The guidelines and instructions were set forth 
by the Working Group (WG) - Workplace Safety in the Eletrobras 
companies and focused on the activity of the workplace safety 
teams and of the Internal Accident Prevention Committees (CIPAs). 
Each business unit has its own contingency plan, which specifically 
approaches their social concerns, environmental impacts, natural 
disasters, IT-related matters, strikes, image-related crisis, and fire 
hazards that could affect the internal and external audiences, 
considering the communities and the zones of influence. (GRI EU21)
The Emergency Action Plans of the Eletrobras companies are 
supported by management groups responsible for preparing and 
updating the action plans for specific contingencies, for coordinating 
test simulations, and training procedures for these plans.

For all employees and contractors to comply with the guidelines 
of these plans, the Eletrobras companies invest in capacity-building 
activities and training courses. These actions are conducted through 
annual drills involving the employees affected in a given emergency 
situation, lectures, and plans posted on the intranet, which are 
accessible to all employees. For contractors, integration lectures on 
safety are offered when the provision of services starts. (GRI EU21)

The plans are regularly tested through drills. These events 
test the theoretical and practical knowledge of the members of 
emergency brigades and of all employees of risk areas in general. 
In order to ensure safety of field workers, all maintenance work 
conducted in hazardous areas mandatorily requires the preparation 
of a Preliminary Risk Assessment (APR), a document that identifies 
potential occupational hazards and their prevention and mitigation 
actions. (GRI EU21)

In case of accidents in the operating units, emergency brigades 

work as first responders and contact the public authorities, if 
necessary (fire department, environmental agencies, etc). Weekly, 
during the training and NR10 refresher courses11, the accidents and 
near miss cases registered and the control measures to prevent new 
accidents are presented.

Pursuant to the universal rules for this type of activity, workers 

must wear PPE12 and CPE13. Environmental Risk Prevention Plans 
(PPRA) are also prepared; they work jointly with safety programs 
concerning electrical installations, transport, movement, storage 
and handling of materials, and use of machinery and equipment, 
explosives, and flammable liquids. All these activities comply with 
the requirements of the Ministry of Labor and Employment (MTE), 
of agencies such as the Fire Department and Civil Defense, and of 
environmental agencies.

It is important to point out the Emergency Response Plan in 
Transmission Lines, which ensures continuity of services in cases of 
accidents involving transmission towers. This plan is implemented 
after analysis of the location where the failure occurred: topography, 
access conditions, number of damaged towers, and other factors 
that can be used as input to quantify human resources and material 
required to respond in the least possible amount of time. Generally, 
emergencies involving these types of lines occur in inhospitable 
places, with heavy workloads and greater risks than those of regular 
maintenance activities. The contingency plans for transmission lines 
establish guidelines for the repair of the transmission lines affected 
and define the safety procedures of the team, including information 
on the nearest hospitals where they can be taken in case of accident. 
(GRI EU21)

The most common types of near miss cases in the operation of 
transmission lines relate to electric shocks, accidental falls of people 
or suspended materials, and failure in process equipment that could 
affect the health of employees, such as explosions and spills of 
toxic products. The most frequent causes are non-compliance with 

11  Regulatory Standard issued by the Ministry of Labor and Employment of Brazil, which aims to ensure safety and health of employees who interact with electrical installations and 

services.

12  Personal Protective Equipment.
13  Collective Protective Equipment.

76 77 safety procedures, failure, or defects in equipment and systems. 
Lessons learned include reinforcement of the need to follow safety 
and operational procedures and to improve the quality of safety 
inspections of equipment to prevent failures before they occur, 
among others. Various awareness campaigns are conducted to draw 
attention to the dangers involving live equipment, such as:

 y Alerts on the risk posed by sky lanterns to transmission lines, 

power plants, and substations;

 y Clarification on activities that should not be conducted within 

the right of ways of transmission lines;

 y Signage in the areas of the reservoir where fishing is prohibited. 

These activities are conducted with the consent of or in 
partnership with public authorities.

(GRI EU21, GRI EU25)
In case of blackouts, restoration of services follows an order of 
load priority (those who should receive energy first), of reenergizing 
the lines of transmission and distribution, by sector, and of 
synchronization of power plants. Generally, power plants do not shut 
down; instead, they are simply disconnected and operate without 
generating power (as if they were an idling car). As soon as the 
transmission lines are available (reenergized), the plants resume 
power generation. The rationale behind the restoration and the load 
priorities are governed by a complex set of operating rules established 
at various levels, from the operation of the interconnected system at 
macro-level to the local operation of each power plant, substation, 
and energy distribution company. (GRI EU21)

For the Distribution companies, in addition to the norm on 
accidents and near miss cases, the Project Valorização da Vida 
(Appreciation of Life) was created, with actions to prevent work 
accidents involving employees and contractors and accidents 
involving the population. This document is pending the approval 
of the Board of Executive Officers of Eletrobras holding. Among the 
actions set out by the Information Security and Communications 
Committee (COSIC), the creation of a fire and emergency brigade is 
under study, to serve the internal facilities of the company. (GRI EU25)
The generation companies prepare, specifically on water resource 
management, the Annual Flood Prevention Plan, which is approved 
by ANA and ANEEL and reviewed and updated annually. The 
companies that operate hydroelectric power plants have handbooks 
on the Control of Floods in the Drainage Basins where they operate 
their main reservoirs. These handbooks contain instructions about 
the operation during flood events and the steps required when they 
occur.

Specifically for nuclear power plants, the Almirante Álvaro Alberto 
Nuclear Center (CNAAA) has an integrated emergency plan that was 
prepared by a number of defense organizations, such as the Civil 

Defense, the Police Force, and the Fire Department. This plan is tested 
periodically, through drills overseen by the National Committee on 
Nuclear Energy (CNEN) and by international organizations, such as 
the International Atomic Energy Agency (IAEA), which ensure the 
suitability of the plan, whose goal is to safeguard the neighboring 
population and its employees. In order to maintain the External 
Emergency Plan (PEE) under appropriate deployment conditions, the 
Partial Emergency Drills are conducted on even-numbered years, 
when all actions reviewed in the Plan are put into practice, including 
the drill to evacuate the population in the vicinity of the Nuclear 
Plant.  (GRI EU21)

Integrated Emergency Plan

The Almirante Álvaro Alberto 
Nuclear Center (CNAAA) has two 
operating nuclear power plants (Angra 
I and Angra II) and a third that is under 
construction (Angra III). As in any other 
nuclear power plant, the potential 
risk, although extremely small, of a 
severe accident involving leakage of 
radioactive materials exists. Therefore, 
Eletrobras Eletronuclear has an 
Integrated Emergency Plan (PEI), which, 
among other measures, provides for the 
evacuation of the local population to a 
safe location. Moreover, the Eletrobras 

Eletronuclear Health Care Foundation 
(FEAM) offered, to the National Force 
of the Unified Health System (SUS), a 
training course on the actions to be 
taken by the health department to care 
for victims of radioactive accidents. 
The objective is to prepare the medical 
professionals of the social emergency 
response agencies for major events held 
in Brazil, including the Olympic Games. 
Approximately 40 professionals – among 
physicians, nurses, and biochemists from 
15 states across Brazil - attended the 
training course. (GRI EU21, GRI EU25)

PREPARED TO ENTER ThE PLAyING FIELD

With World Cup matches occurring in the city of Manaus (AM), Eletrobras 
Amazonas prepared a Contingency Plan to ensure the continuity, reliability, and 
safety of the energy supplied to all events and accredited establishments. In 
order to maintain the full operability of the distribution system, some measures 
were taken, such as the operational reinforcement and the reinforcement 
of the emergency maintenance teams, with a total of 72 groups distributed 
across strategic points of the city. On match days, this number increased to 102 
teams, formed of own and contractor electricians. The load transfer, previously 
performed manually, was automated, as requested by the Ministry of Mines and 
Energy, Eletrobras, and CEPEL. If any disruptions in the Distribution System were 
to affect the priority loads covered in the Plan, especially for the Amazônia Arena 
and the Ponta Negra Park, the Integrated Operation Center (COI) were instructed 
to immediately deploy the employees on standby. (GRI EU21)

78 79 GUARANTEED SUPPLy

In order to automate the control of the electrical installations of its substations, 
lines, and distribution networks and to improve the quality of the services 
provided to its customers, Eletrobras Distribuição Rondônia invested R$ 
600,000 in the implementation of the Integrated Operation Center (COI), which 
now has, in a single location, the professionals and services of the Distribution 
Operation Center of all regions of the state, of the Distribution Operation 
Departments, and of the Distribution and Maintenance Services. COI is fully 
computerized to enable system operators to control, remotely, the electrical 
installations of substations, lines, and distribution networks, maintaining the 
cost-effectiveness, safety, and efficiency required to ensure the continued 
supply of the energy distributed. (GRI EU21)

Health and safety of users

In 2014, the total number of individuals involved in accidents 

related to Eletrobras’s assets was 7914, 22 of which resulted in 
fatalities15. These events include traffic accidents and electric shock 
caused while diverting energy and making illegal connections. In 
turn, most fatalities are caused by the contact with the power grid.

The number of lawsuits associated with health and safety 

decreased substantially, from 26 in 2013, to 11 in 2014. Eight of which 
remain pending and three were resolved16. (GRI EU25)

14  This data does not consider the following companies: Eletrobras holding and Eletropar
15  For 2014, data does not consider the following companies: Eletrobras holding and Eletropar.
 16  For 2014, data does not consider the following companies: Eletrobras Distribuição Alagoas and Distribuição Rondônia.

80 81 l

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Business Performance

82 83  
 
 
 
 
 
Operation overview

The Brazilian electric system is formed by the National 
Interconnected System (SIN) and various stand-alone systems, 
distributed mostly across the North Region. SIN is composed of 
the South, Southeast/Midwest, North, and Northeast subsystems 
and supplies approximately 99% of the Brazilian energy market. In 
2014, an increase in this percentage was registered because of the 
interconnection of Manaus, which represented the largest share in 
the energy load. Of the 249 Stand-alone Systems (SI), 137 are served 
by the Eletrobras companies. (GRI 2.8)

The Brazilian electric utilities sector is well structured in terms 
of rules and attributions, both in operating the existing park and in 
planning the expansion of energy supply, in which each agent or 
agency has a well defined role, each representing the needs of all 
sectors of society.

The coordination and control of the operations of SIN’s power 

generation and transmission facilities are responsibility of the 
Electric System National Operator (ONS), which is inspected and 
regulated by the Brazilian Electricity Regulatory Agency (ANEEL). 
Thus, ONS, as the operator of the interconnected System, determines 
which power plants will start operating and the amount of 
generation to be dispatched.

The Federal Government is responsible, whether directly or via 
concession, for authorizing or issuing permits to third parties for the 
operation of energy services and facilities and for the hydropower 
developments. The Federal Government is also responsible for 
defining granting criteria and for registering, monitoring, and 
inspecting the concession of rights for research and development of 
water resources, in addition to legislating over water resources and 
electric power. 

The entry of new generation and transmission projects occurs 
through energy auctions and the subsequent granting of concessions. 
Before the bidding process, each project has to undergo various steps, 
which are very well defined by the rules of the industry.

The agents willing to undertake a new generation project 

should, initially, register with the regulatory agency (ANEEL) for the 
development of studies that must be prepared pursuant to rules and 
methodologies that include all social, environmental, anthropological, 
and cultural aspects.

Throughout the development of the studies, the agents interact 

with various agencies, whose attributions are defined according 

to their area of expertise, such as the regulatory agency (Brazilian 
Electricity Regulatory Agency - ANEEL), the environmental agencies 
(Brazilian Institute for the Environment and Renewable Natural 
Resources and state environmental agencies - IBAMA), the agency 
that manages the Conservation Units (Chico Mendes Institute for 
Biodiversity Conservation- ICMBIO), the agency responsible for the 
shared and integrated management of water resources and for the 
regulation of access to water (National Water Agency - ANA), the 
federal agency responsible for establishing and implementing the 
policy pertaining to indigenous peoples (National Indian Foundation 
- Funai), among others.

The developers of the studies for the new projects implement 

communication processes to inform local communities and 
representatives of civil society about issues concerning the projects 
and social and environmental actions and seek to identify the 
expectations and needs of stakeholder groups. The Environmental 
Impact Studies (EIS) are presented to local society through public 
hearings held by the environmental agencies, in the locations where 
the projects will be implemented.

The Energy Research Company (EPE), associated with the Ministry 
of Mines and Energy (MME), is responsible for preparing studies and 
surveys concerning the Brazilian energy planning, considering that 
they should be technically, economically, and socially feasible and 
environmentally sustainable. These studies are merely indicative 
and are conducted without the direct involvement of agents. The 
EPE analyzes the Inventory Studies, Feasibility Studies, and Basic 
Projects approved by ANEEL to identify potential candidates to enter 
the project portfolio to plan energy supply, which will support the 
development of a bidding program for power plants and transmission 
line for the coming years.

The companies that develop the projects can enter them in new 
energy auctions. However, regardless of having prepared the studies, 
these companies will compete against others in the auctions and 
may or may not be the winners. If they do not win the auctions, the 
companies that developed the studies will be reimbursed for their 
investments in the preparation of the studies. Companies interested 
in developing new projects can enter the auctions individually or as a 
consortium.

Eletrobras’s role, as auction winner, is to implement, operate, and 

maintain the facilities during the term of the concession.

84 85 Considering the current transformations of the Eletrobras System, 

in which a new brand is being created, with increased focus on the 
strategic plan and on the challenges and opportunities provided by 
the sustainable growth scenario chosen by Eletrobras, the Energy 
Study Group of the Eletrobras System conducts studies for the 
expansion of energy supply according to the vision of the Eletrobras 
System, aiming to seize new business opportunities and support 
marketing studies prepared by Eletrobras holding and the other 
companies of the Eletrobras System.

The Eletrobras System holds the concession/authorization to 
build generation projects, whether individually or in partnership, 
whose generating units will enter into operation in 2015, totaling 
approximately 22,570 MW of installed capacity. Of this total, 
approximately 12,200 MW refer to Eletrobras’s share in these 
projects; approximately 2,340 MW relate to direct concession projects; 
and 9,860 MW correspond to its interest in projects developed in 
partnership. Of this total, 95% corresponds to clean energy sources, 
69% of which refers to hydroelectric power plants, 12%, to nuclear 
sources, and 14%, to wind farms.

In addition to the power plants granted/authorized, the 

Eletrobras System develops studies for projects of wholly or jointly 
owned hydroelectric power plants that amount to 23,470 MW of 
installed capacity. Of this total, approximately 11,930 MW refer to 
recommended projects that are included in the supply expansion 
of the 2023 Ten-Year Energy Expansion Plan (PDE 2023), prepared 
by the EPE/MME, which totals 81% of the capacity of all indicative 
hydroelectric power plants included in the Plan.

Eletrobras aims to be among the three largest global clean energy 
companies by 2030. Among the hydropower projects, the highlights 
are Belo Monte, Santo Antônio, Jirau, and Teles Pires power plants and 
the projects under study for the hydroelectric power plants located 
in the Tapajós River basin: São Luiz do Tapajós and Jatobá, Jamanxim, 
Cachoeira dos Patos, and Cachoeira do Caí. (GRI EU19)

Industry Overview

The country experienced an unprecedented water crisis in 

2014, further exacerbating the low levels of the reservoirs that had 
persisted since 2013. The expected precipitation did not occur and 
the situation worsened, especially in the Northeast, Southeast, and 
Midwest of the country. Consequently, thermal power plants were 
used on a regular basis and led the Difference Settlement Price (PLD) 
to high levels 2014.

Power Generation by Source (GWh) Brazil

441,178.17

414,555.64

392,584.96

s
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a
s
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o
h
T

600

500

400

300

200

100

0

2012

2013

2014

Hydro

Termo

Nuclear

Wind

In this same period, the growth rate in the residential consumer 
category was 5.7%, less than the growth recorded in 2013 (6.1%). 
This growth can be attributed to greater access of population to 
household appliances - washing machines, refrigerators, and stoves 
- and the intensification in the use of air conditioners, which was 
demonstrated by the steep rise in energy consumption between 
January and February, especially in the South and Southeast. 
Regionally, the highlight was the strong growth in the South region 
(8.2%). In turn, the rate recorded in the North (+14%) can be explained 
by the measures taken to recover losses and improve the quality of 
services in Pará. The growth registered in the Midwest (+8.2%) and in 
the Northeast (+6%) can be attributed to factors such as income and 
employment.
The trade and service segment presented the most considerable 
improvement in the year (+7.3%), with expansion in all regions. The 
intense heat wave was responsible, especially in the first quarter, for 
the growth rates reported, between 8% and 16%, when compared 
with the same period in 2013. 
Industrial energy consumption in the network decreased by 3.6% 
in 2014, totaling 178,000 GWh. The downturn registered in the 
production of the metallurgical, automotive, and chemical industries 

86 87 affected energy consumption in this segment. Energy consumption 
in various other industrial sectors (food, textile, rubber and plastics, 
and pulp and paper) also reflected the macroeconomic situation and 
decline in production.

Consumption of energy in the network – Brasil (GWh)
Total/Class

2014
178,055
132,049
89,819
73,472
473,395

2013
184,685
124,896
83,704
69,838
463,123

Variation 2014 x 2013
- 3.6%
5.7%
7.3%
5.2%
2.2%

Industrial
Residential
Commercial
Others
Brazil

Planned capacity against projected demand for electricity in 
the long term

The current institutional model assigns the main roles in the 
expansion of the electric system to the agents, responsible for the 
timely investments required for the implementation of new projects.
The ten-year plan prepared by the EPE seeks to provide guidelines 

to and support the upcoming auctions for the purchase of energy 
from new generation projects, in addition to steering the technical, 
economic, social, and environmental feasibility studies of new 
generation plants.

Planning the expansion of the energy supply, pursuant to the 
availability of new power plant projects, will guide the new energy 
auctions, based on the projects necessary to meet the requirements of 
the market.

Companies interested in developing new projects can enter the 
auctions individually or as a consortium. However, although taking 
part in the studies conducted for new projects, in an auction, it is 
not possible to anticipate which companies will be the winners and 
will obtain the concessions for such projects. It is also important 
to consider that the auctions indicate that new developments that 
should enter into operation in five years and a long-term planning 
considers a period of at least 15 years.

The evolution of the installed capacity of the power plants of the 
Eletrobras companies and members of SIN, including those for which 
the grant/authorization was issued or is being processed, whether 
wholly or jointly owned, can be compared with the evolution of the 
planned installed capacity described in the 2023 Ten-Year Energy 
Expansion Plan (PDE 2023), prepared by the EPE/MME.

EVOLUTION OF ThE INSTALLED CAPACITy IN ThE NATIONAL INTERCONNECTED SySTEM 
Capacity of the Eletrobras System x Total Planned Capacity (2023 PDE) (GRI EU10)

 2014 

 2019 

2023 

SOURCE

Hydro

Natural Gas

Wind

Oil

Coal

Nuclear

Other

TOTAL

Brazil - 
SIN*

Eletrobras 
System

Share

Brazil - 
SIN

Eletrobras 
System

Share

Brazil - 
SIN

Eletrobras 
System

Share

(MW)

(%)

(MW)

(MW)

(%)

(MW)

(MW)

(%)

37,757

42

108,313

46,120

43 119,497

46,120

831

258

2,156

816

1,990

348

7

5

27

23

100

13,016

18,439

4,440

3,210

3,395

3

14,540

1,767

2,064

465

670

3,395

1

14

11

10

21

100

20,016

22,439

4,440

3,210

3,395

0

18,170

1,767

2,064

465

670

3,395

1

89,109

12,574

4,888

7,899

3,593

1,990

12,554

132,607

44,156

33

165,353

54,482

33 191,167

54,482

39

9

9

10

21

100

0

28

* For 2014, the category “Brazil – SIN” considers the numbers posted only for the National Interconnected System, that is, the Stand-alone Systems are not considered.
- Data from 2019 and 2023 does not consider self-production, which, for energy studies, is represented as energy load reduction.
- The evolution of the installed capacity in Brazil, of the National Interconnected System (SIN), was provided by the 2023 Ten-Year Energy Expansion Plan (PDE 2023), of the Energy Research 
Company (EPE). 
- Including the Brazilian half of Itaipu Binacional (7,000 MW).
- For jointly owned plants, the installed capacity considered was proportional to the ownership interest held by the parties.
- It was considered that, after the interconnection of the Stand-alone Systems with SIN, a portion of the generating network will be incorporated into SIN and another portion will be 
decommissioned, pursuant to the 2014 Monthly Operation Program (PMO) prepared by the Electric System National Operator (ONS). 
- Decommissioning was considered for CGTEE’s thermal power plants whose concession will not be renewed (Presidente Médici phase A, Nutepa, and São Jerônimo).
- Item “Other” comprises process gas, biomass, and solar power. Eletrobras’s share refers only to the solar power plant called MegaWatt Solar, with 0.93 MW (or approximately 1 MW) of 
installed capacity.
- It can be noted that all projects in which Eletrobras holds ownership interest will enter into operation by 2019; therefore, the number for 2019 and 2023 remain the same.

Considering the installed capacity of the generation plants of the 
Eletrobras companies that are part of SIN and those that are part of 
stand-alone systems, the total installed capacity of the Eletrobras 
companies reached 44,156 MW in 2014.

The planned reduction in the amount of oil between 2014 and 2019 

shown in the table is due to the decommissioning of a portion of the 
Eletrobras Amazonas Energia’s generation park and only considers the 
park that will remain operational after the interconnection between 
Manaus and SIN, pursuant to the Monthly Operation Program (PMO).

The planned reduction in the amount of coal will also be due to the 
decommissioning of the Presidente Médici phase A and São Jerônimo 
thermal power plants, of Eletrobras CGTEE. The increase in the installed 
capacity of gas is due to the expected deployment of the Mauá 3 Thermal 
Power Plant (TPP), wholly-owned by Eletrobras Amazonas Energia.
Concerning the hydroelectric park, the growth of the installed 
capacity planned for the coming years can be primarily explained by 
the beginning of operations of the last turbines of the Santo Antônio 
and Jirau Hydroelectric Power Plants, which are operational, and of the 
Generating Units of the Teles Pires, Belo Monte, São Manoel, and Sinop 
Hydroelectric Power Plants.

In turn, the installed capacity of Eletrobras’s wind farms grew, mainly 
because of its ownership interest in various parks, whether as a minority 
or majority shareholder in SPE, through its subsidiaries, or as full owner 
of the complex.

88 89  
 
Generation

In 2014, Eletrobras reached an installed capacity of 44,156 MW 
in generation projects in Brazil, which represents 33% of the total 
132,607 MW installed nationwide.

Eletrobras companies added a total of 1,169 MW to the Brazilian 
installed capacity. Considering the total installed capacity of the SPE, 
the amount added to the national capacity, with the participation of 
Eletrobras, totals 2,884 MW. In 2014, a reduction of 417 MW in the 
thermal source was noted, caused by the shutdown of the commercial 
operation of the oil-fired generating units, pursuant to ANEEL’s 
decision, and by the inclusion of steam generating units, to close the 
combined cycle of the Santa Cruz TPP, as shown in the table.

Eletrobras’s Installed Capacity (MW)  (GRI EU1)

Sources

2014

2013

Increase - Eletrobras’s share 
(MW)(1)

Clean Sources
Wind + Solar
Hydro

Batalha HPP
Três Irmãos HPP (2)
Jirau HPP
Santo Antônio HPP

Nuclear
Thermal
Santarém TPP
Santa Cruz TPP
Total

40,006
259
37,757
53
403
600
892
1,990
4,150
15
500
44,156

38,420
150
36,280
-
-
30
440
1,990
4,567
-
932
42,987

1,586
109
1,477
53
403
570
452
-
-417
15
-432
1,169

(1)  Considers a proportionate ownership that reflects the capital invested by the Eletrobras companies.
(2)  The concession for the operation and maintenance of the Três Irmãos HPP, pursuant to Law 12,783/2013, granted through Auction 

002/2014 – ANEEL, held on March 28, 2014, to SPE Tijoá Participações e Investimentos S.A, in which Eletrobras Furnas holds 49.9% of 
the controlling ownership, was not considered as additional installed capacity for the System.

Of the company’s total installed capacity, 75% corresponds to 
projects that are wholly owned by the Eletrobras companies, 7% 
refers to the proportionate ownership of the Eletrobras companies 
in projects developed through SPE, and 18% relates to jointly owned 

projects, including half of Itaipu Binacional’s capacity (7,000 MW), 
that is, 16% of the total, and ownership interest in consortiums.
It should be noted that the concessions of 19 power plants 

wholly owned by the Eletrobras companies, representing 33% of the 
44,156 MW, were renewed, pursuant to Law 12,783/2013; therefore, 
Eletrobras companies became responsible for the operation and 
maintenance of these assets for another 30 years. Eletrobras Furnas, 
through the Novo Oriente consortium (in which it holds 49,9% 
of shares), won the auction for the concession of the Três Irmãos 
hydroelectric power plant, in São Paulo. The project, located on the 
Tietê River, has been operating since 1993, with 807.5 MW of installed 
capacity, sufficient to supply three million people per year.

Approximately 91% of the company’s total installed capacity in Brazil comes 
from low sources with low GHG emissions, such as solar, nuclear, wind, and 
hydro. 

In 2014, of the total hydropower capacity installed nationwide, 

approximately 42% belongs to Eletrobras. In addition to the 
acquisition of the concession for the operation and maintenance of 
the Três Irmãos HPP, the following projects entered into operation: 
Batalha HPP, the wind farms Rei dos Ventos 1, Rei dos Ventos 3, 
Miassaba 3, Cerro Chato IV, Cerro Chato V, and Cerro Chato VI, the 
Megawatt Solar Plant, and Santarém TPP, and the beginning of 
operations of new generators in the Santo Antônio and Jirau HPPs 
and the last generating unit of the Cerro dos Trindade Wind Farm. 

Another fact that is noteworthy, given its environmental 

relevance, was the decrease of 600 MW capacity from thermal power 
plants resulting from the decommissioning of oil-fired units in 
the Santa Cruz TPP, whose operation was commercially suspended 
through ANEEL notice No. 3,263/2012.

In terms of natural gas, there was an increase of approximately 
150 MW, caused by the inclusion of steam units, to close the combined 
cycle17 of the Santa Cruz TPP.

17  Combined cycle is the process through which the burning of fuel in a thermal power plant supplies mechanical energy to the power generator and the resulting gases produce steam to 

turn another turbine connected to a generator.

90 91  
 
Eletrobras’s wholly owned, jointly owned, or SPE-based 
generation projects (GRI 2.7)

Senador 
Arnon Afonso 
Farias de Mello 
(Floresta)

Cidade Nova
São José
Flores

Balbina

Mauá
Aparecida
Electron (TG)
Distrito
Iranduba

Coaracy Nunes

Serra do Navio
Santana

Curuá-Uma

Madeira River
Jirau
Santo Antônio

Samuel

Rio Branco I

Rio Branco II

Rio Acre

Dardanelos

Vermelho River

Tucurui

Araras

Boa Esperança

Curemas

Mangue Seco 2
Rei dos Ventos 1
Rei dos Ventos 2
Rei dos Ventos 3
Miassaba 3

Sobradinho

Luiz Gonzaga (Itaparica)

Pedra Branca
Sete Gameleiras
São Pedro do Lago

Complexo 
Paulo Afonso

Xingó

Peixe Angical

Serra da Mesa

Camaçari

Pedra

Funil

Corumbá I

Batalha

Itumbiara

Porto Colômbia

Marimbondo

Serra do Facão

Retiro Baixo

Baguari 

Luiz Carlos Barreto de Carvalho (Estreito)

Mascarenha de Moraes (Peixoto)

Furnas

Simplício

Campos

Funil

Santa Cruz

Mauá

Angra I
Angra II

Manso

São Domingos

Itaipu

Foz do Chapecó

João Borges

Passo São João

Megawatt Solar

Barra do Rio Chapéu

Livramento
Wind Complex

São Jerônimo

Cerro Chato I
Cerro Chato II
Cerro Chato III

Nutepa

Candiota III
Presidente Médici

LEGENDA

Thermal Power Plant

SPE´s Thermal Plant

   Hydroelectric Power Plant

SPE’s Hydroelectric Power Plant

Shared Hydroelectric Power Plant

Wind Farm

SPE´s Wind Farm

Nuclear Power Plant

Solar Power Plant

CENTRO OESTE

NORDESTE

NORTE

SUDESTE

SUL

*The chart does not show the power plants in the stand-alone systems located upstate in the state of Amazonas, which total 103 plants.
•*Hydroelectric Power Plants under O&M system: Funil, Pedra, Araras, Complexo Paulo Afonso e Moxotó, Luiz Gonzaga, Boa Esperança, Xingó, Corumbá I, Furnas, Marimbondo, Porto 
Colômbia, Luis Carlos Barreto, Coaracy Nunes, and Três Irmãos (SPE).

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MEGAWATT SolAR PlANT

In 2014, the Eletrobras companies took a leap forward 
in the generation of solar energy with the inauguration 
of Eletrobras Eletrosul’s Megawatt Solar Plant. The 
project transformed the headquarters of the company, in 
Florianópolis (SC), into a photovoltaic generation complex – 
the largest in Latin America integrated into a building. The 
power plant has over 4,000 photovoltaic panels, totaling an 
area of 8,300 m².

With installed capacity of 1 megawatt-peak (MWp), the 
Megawatt Solar Plant can produce approximately 1.2 GWh 
annually, sufficient to supply 540 households. With a total 
investment of R$ 11 million, it had the support of the 
German development bank KfW, which funded the project, and of the German 
Cooperation for Sustainable Development, through Deutsche Gesellschaft für 
Internationale Zusammenarbeit (GIZ) GmbH. 

Federal University of the State of Santa Catarina (UFSC) and the Institute for the 
Development of Alternative Energies in Latin America (IDEAL) were involved in 
the inception and implementation of the plant. (GRI EU1)

This project has already generated approximately R$ 414,000 in income 
through trading of energy in the Spot Market (MCP) and through energy trade 
agreements in the Free Contracting Market (ACL).

Credit: Roberto Stuckert Filho (Presidency of the Republic)

ARTIllERoS WINd FARM

In 2014, another highlight was the result of the association between 
Eletrobras and Administración Nacional de Usinas y Trasmisiones 
Eléctricas (UTE) - the beginning of operation of the Artilleros Wind 
Farm (65 MW), property of SPE ROUAR S.A, located in the state of 
Colonia, Uruguay. This wind farm is under construction and its first 
eight wind turbines started operating in December 2014, with 16.8 
MW of installed capacity, becoming Eletrobras’s first international 
project in operation.

Wind farm inauguration 

Whether wholly owned or involving SPE, Eletrobras has contracted 

generation projects (under construction or yet to begin), that should 
add, by 2019, approximately 22.6 GW to the Brazilian matrix, most of 
which from clean and renewable energy sources.

Of the total 22.6 GW, the company is responsible for 12.2 GW, 
of which 2.3 GW correspond to wholly owned projects and 9.9 GW, 
to its prorated interest in SPE. These investments should take the 
company’s installed capacity from 44.2 GW, in December 2014, to 56.4 
GW, by 2019.  (GRI 2.8, GRI EU6)

92 93   
 
 
 
Installed capacity
In 2014, Eletrobras companies, either through direct engagement 
and SPE, added 1,169 MW of installed capacity to its energy matrix. 
(GRI 2.8, GRI EU1)

Installed capacity (in MW), broken down by primary energy source and 
by regulatory system (GRI EU1)18

Installed capacity (MW)

Increase in 
relation to 
2013

Fonte

2014*

%

2013

%

2012

%

MW

%

Source

Hydro

Nuclear

Oil

Natural Gas

Coal

Biofuel

Wind

Solar

37,757 85.5% 36,280 84.4% 35,668

84.3% 1,477

1,990

4.5% 1,990

4.6% 1,990

4.7%

0

4.1%

0.0%

2,156

4.9% 2,732

6.4% 2,732

6.5% -575 -21.1%

831

816

347

259

1.9%

1.8%

0.8%

0.6%

1

0.0%

673

816

347

150

0

1.6%

1.9%

0.8%

0.3%

0.0%

673

816

347

103

0

1.6%

1.9%

0.8%

0.2%

0.0%

158

23.5%

0

0

0.0%

0.0%

109

72.6%

44,156 100% 42,987

100% 42,328

100.0% 1,169

Net energy output (GWh), broken down by primary energy source, and 
by regulatory system* (GRI - EU2)19

Primary source

2014

% of the 
total

2013

% of the 
total

2012

% of the 
total

Hydro
Nuclear
Oil
Natural Gas
Coal
Wind
Solar*
Total net energy 
generated by source

148,072
15,433
6,039
2,910
2,463
788
0.5

84.0% 157,958 
8.8% 15,829 
5,524 
3.4%
3,468 
1.7%
2,836 
1.4%
477 
0.4%
 N/Av
0.0%

84.8% 180,773
8.5% 16,007
7,159
3.0%
473
1.9%
2,677
1.5%
333
0.3%
N/Av
N/Av

87.2%
8.8%
3.5%
0.2%
1.3%
0
N/Av

175,706

100% 186,093 

100% 207,422 

100%

* In 2014, solar energy began to be produced. Therefore, data is not available for 2012 and 2013.
For 2014: Considering the generation of power plants wholly and jointly owned by Eletrobras, prorated to the ownership interest of the 
Eletrobras companies; includes 50% of the generation of the Itaipu HPP, 48.45% of the generation of the Serra da Mesa HPP, and 70% of 
the generation of the Manso HPP.
Considering the generation of power plants in which the Eletrobras Companies participate as SPE, prorated to the ownership interest.
Oil-fired power generation includes the thermal output of 1,514,948 MWh, of the Mauá TPP, supplied by Amazonas Energia, not itemized 
by oil and gas.
N/Av: Not Available

1

N/A

0.8

Annual variation (%) of net energy output broken down by 
primary energy source (GRI EU2)

* In 2014: Including the Brazilian half of Itaipu Binacional (7,000 MW). Recorded as a Jointly Owned Project. Including the power plants 
under O&M system. The numbers presented consider an installed capacity prorated to the ownership interest.
N/Ap: Not Applicable.

The Eletrobras companies generated approximately 175,000 GWh 

of energy in 2014. Among the most commonly used sources, with 
the highest increase rates between 2013 and 2014, are natural gas 
and wind. It is also important to point out the additional 311 GWh 
generated by wind sources and 0.5 GWh, by solar sources.

70%

60%

50%

40%

30%

20%

10%

0%

-10%

-20%

65%

9%

0,0%

-6%

-3%

-16%

-13%

Hydro

Nuclear

Oil

Natural Gas

Coal

Wind

Solar

18 

Installed Capacity: Maximum continuous output for which the facilities were designed. Indicated in the specifications provided by the manufacturer and on nameplates posted on the 
components of the system.

19   Generation of power based on the transformation of other types of energy from primary sources, renewable or otherwise, measured in the plant output of the generators of a plant, 

over a given period of time.

94 95  
 
The availability factor is the average time a power plant remains 

available for the generation of energy. The Eletrobras wind-based, 
oil-fired, hydroelectric, and nuclear power plants presented an 
availability factor of over 88%. (GRI EU30) 

Average plant availability factor, broken down by energy source and by 
regulatory system*  (GRI EU30)

Wind

Oil

Hydro

Uranium

Natural Gas

Coal

2014

2013

2012

92.9%

92.1%

89.8%

88.8%

72.0%

60.1%

99.0%

86.9%

92.0%

84.1%

81.2%

46.2%

N/Ap

99.8%

92.3%

94.4%

66.1%

43.7%

* Eletrobras Amazonas Energia did not report its availability factor.
Furnas did not report the availability of its SPE.
Eletrosul did not report the availability of the Cerro Chato I, II, and III wind farms.
Determination of the availability factor considered the installed capacity of the Camaçari TPP as gas-fired power generation.
N/Ap: Not Applicable.

The Eletrobras thermal generation companies operate using the 
following fuels: natural gas, uranium, oil, and coal. An efficient power 
plant burns less fuel and emits less carbon dioxide per unit of power 
generated. In 2014, the average efficiency of the Eletrobras thermal 
plants was 33.4%.

Average generation efficiency of thermal plants, broken down by 
energy source and by regulatory system (GRI EU11)

Gás natural
Urânio
Óleo
Carvão

2014*

2013

2012**

37.5%
35.4%
30.9%
29.6%

31.9%
35.5%
40.3%
33.4%

31.0%
35.0%
38.0%
26.0%

* In 2014, data considers the thermal efficiency of the power plants wholly owned by the Eletrobras companies and of the Serra do Navio 
TPP (SPE).
**In 2012, data considers the following companies: Eletrobras CGTEE, Eletrobras Chesf, Eletrobras Eletronorte, and Eletrobras Furnas. 

In recent years, an increase in the average efficiency of the power 

plants powered by natural gas can be observed. In 2013 and 2014, 
there was a growth of 5.6%. Among the thermal plants with the 
lowest average efficiency are the oil- and coal-fired power plants. The 
average global efficiency of the Eletrobras thermal plants in 2014 
was 35.4%. In 2013, this average was 35.3%, therefore, there was an 
increase of 0.13%. (GRI EU11)

Transmission

In 2014, a total of 4,903.5 km of transmission lines (TL), in which 
Eletrobras holds ownership interest, entered into operation. Of this 
total, 2,132.8 km refer to the proportionate ownership of the Eletrobras 
companies in SPE, and 1,054.4 km, to wholly owned companies. (GRI EU4)

Eletrobras 
Companies

Eletrobras 
Chesf
Eletrobras 
Furnas
Eletrobras 
Eletronorte
Eletrobras 
Eletrosul
Eletrobras 
Amazonas 
Energia
Eletrobras 
Eletronorte/
Eletrosul
Eletrobras 
Total

Extension of the 
transmission lines 
in 2014 (km) > = 
230 kV (d)

Growth - Transmission lines in 2014 (km) > = 230 kV 

Wholly owned (a)

Eletrobras 
participation in 
SPE – (b)

Total 
(a+b)

SPE – Full 
Extension (c)

leveraged by 
Eletrobras (a+c)

20,003.9

18,364.2

11,012.6

10,743.1

330.9

161.0

549.1

-

44.1

375.0

126.4

287.4

-

549.1

90

258

-

420.9

419.0

549.1

798.5

798.5

1,126

1,126.0

378.3

13.4

-

13.4

-

13.4

-

-

1,163.8 1,163.8

60,502.1

1,054.4

2,132.8 3,187.2

2,375

3,849

2,375.0

4,903.5

(b) Refers to the prorated interest in the capital invested by the Eletrobras companies.
(c) Refers to the total extension of the transmission lines of the project.

Regarding the substations of the Eletrobras companies, the 
transformation capacity posted a growth of 4,241 MVA, of which 
2,110 MVA are wholly owned by the company or have been renewed, 
pursuant to Law 12,783/2013, and 2,130 MVA prorated to capital 
invested in SPE.

Eletrobras 
Companies

SS No.

Wholly owned 
Transformation 
Capacity (MVA) (a)

Growth - Substations in 2014 (MVA) > = 230kV

Eletrobras Participation 
SPE –(b)

Total (MVA) 
(a+b)

SPE – Total 
(MVA) (c)

leveraged by 
Eletrobras (a+c)

Eletrobras 
Chesf
Eletrobras 
Eletrosul
Eletrobras 
Furnas
Eletrobras 
Eletronorte
Total

06

04

03

01
14

1,010

-

900

200
2,110

(b) Refers to the prorated interest in the capital invested by the Eletrobras companies in the project.
(c) Refers to the total extension of the transmission lines of the project.

882

661

588

-
2,131

1,892

661

1,488

200
4,241

1,800

1,213

1,200

-
4,213

2,810

1,213

2,100

200
6,323

96 97  
 
 
Location of the transmission projects wholly owned by the 
company or developed in partnership through SPE (GRI 2.7)

STA ELENA

BOA VISTA

EQUADOR

MACAPÁ

BALBINA

ORIXIMINÁ

JURUPARI

LECHUGA

SILVES
SILVES

JURUTI

JORGE TEIXEIRA

RURÓPOLIS

ALTAMIRA

MANAUS

PARINTINS

S.MARIA

BELÉM

V. CONDE

XINGU

ENCRUZO NOVO

TOMÉ AÇU

TUCURUÍ

AÇAILANDIA

MARABÁ

MIRANDA

PERITORÓ
P.DUTRA

SÃO LUÍS

ACARAÚ

CHAPADINHA
C.NETO

FORTALEZA

SOBRAL

PIRIPIRI

BANABUIÚ

MOSSORÓ

AÇU

JOÃO CÂMARA

IMPERATRIZ

ITACAIÚNAS

TERESINA

CARAJÁS

INTEGRADORA

XINGUARA

PARAUAPEBAS

P. FRANCO

ESTREITO

BALSAS

B.ESPERANÇA

E.MARTINS

TAUÁ

PICOS

MILAGRES

COREMAS

C.GRANDE

PARANAÍTA

MIRACEMA

JI-PARANÁ

P.BUENO

JUÍNA

CLÁUDIA

SINOP

VILHENA

SORRISO

BRASNORTE

N.MUTUM

JUBA

NOBRES

JAURU

MANSO

PARANATINGA

GURUPI

S.MESA

COLINAS

R.GONÇALVES

S .J.P IAUÍ

BOM JESUS

SOBRADINHO

5

GILBUÉS

BARREIRAS

IRECÊ

M. DO CHAPÉU

ARACAJU

SAPEAÇU

SALVADOR

R.GRANDE II

B.J.LAPA

R.DAS ÉGUAS

IBICOARA

IGAPORÃ

PINDAÍ

FUNIL

BRUMADO

NATAL

J.PESSOA

RECIFE

ANGELIM

MACEIÓ

XINGÓ

CRUZEIRO 
DO SUL

FEIJÓ

PORTO VELHO

SAMUEL

ARIQUEMES

DARDANELOS

RIO BRANCO

ABUNÃ

CUIABÁ

RONDONÓPOLIS

RIBEIRÃOZINHO

RIO VERDE 
 NORTE

BARRO ALTO

BRASÍLIA

GOIANIA

PARACATU 4

JATAÍ

RIO VERDE

CORUMBÁ

CHAPADÃO

INOCÊNCIA

4

3

C.GRANDE

DOURADOS

1

ARARAQUARA

ASSIS

2

BAURU

M.CLAROS

IRAPÉ

EUNÁPOLIS

ITAPEBI

PIRAPORA

T.FREITAS

T.MARIAS

MESQUITA

LINHARES
MASCARENHAS

VITÓRIA

BELO
HORIZONTE

J. FORA

CAMPOS

GUAÍRA

LONDRINA

UMUARAMA

CASCAVEL / CASCAVEL OESTE

C.PAULISTA

RIO DE JANEIRO

IVAIPORÃ

FIGUEIRA 

SÃO PAULO

ITAIPU

F.AREIA

S.OSÓRIO/S.CAXIAS

S.SANTIAGO

GARABI

STO. ÂNGELO

MAÇAMBARÁ / S.BORJA

ITÁ

C.NOVOS

CURITIBA

BLUMENAU

LAJES

FLORIANÓPOLIS

SIDERÓPOLIS

URUGUAIANA 
50 MW

ALEGRETE

S.CRUZ 

PORTO ALEGRE

LIVRAMENTO
70 MW

P.REAL

P.MÉDICI

MELO 
500 MW

CAMAQUÃ

PELOTAS

QUINTA

STA.VITÓRIA DO PALMAR

ELETROBRAS SYSTEM TRANSMISSION LINE (TL)

TL´S ELETROBRAS SYSTEM IN PARTNERSHIP

OTHER COMPANIES´S TL

LEGENDA

EXISTING

IN THE
FUTURE

1

2

3

4

5

PARANÁ RIVER COMPLEX

PARANAPANEMA RIVER COMPLEX

GRANDE RIVER COMPLEX

PARANAÍBA RIVER COMPLEX

PAULO AFONSO COMPLEX

n

NUMBER OF CIRCUIT 

Highlights for 2014 are the completion of the ± 600 kV TL Porto 
Velho Collector Substation - Araraquara II - C2, of the SPE - Norte Brasil 
Transmissora, extending for 2,375 km, and the completion of the 
projects of SPE - Transmissora Sul Brasileira de Energia, extending for 
798 km. 

In June 2014, the concession agreement for the transmission system 

of the Belo Monte Hydroelectric Complex (CHE) was entered into with 
SPE - Belo Monte Transmissora de Energia. Eletrobras participates in 
this SPE via its subsidiaries - Eletrobras Furnas (24.5%) and Eletrobras 
Eletronorte (24.5%), and in partnership with the Chinese company 
State Grid Brasil Holding (51%).

The power produced by the Belo Monte Hydroelectric Complex will 
be delivered to SIN through an extra high voltage transmission system 
(EHV) of ± 800 kV DC, which is the first of this kind in the country. The 
circuit is formed by two 500 kV AC stations converting to ± 800 kV DC. 
The first will have a conversion capacity of 4,000 MW and will be built 
in the Xingu substation (500 kV), located 17 km from the power plant, 
which connects to the Manaus-Tucuruí interconnection. The second 
will have a conversion capacity of 3,850 MW and will be built in the 
area adjacent to the Estreito substation, in Minas Gerais. The Xingu-
Estreito transmission line (± 800 kV) will connect the two stations and 
will extend for 2,092 km, crossing the states of Pará, Tocantins, Goiás, 
and Minas Gerais.

Eletrobras Eletrosul was also successful in an important auction, 
with projects that will leverage an expansion of 1,124.6 km (a total of 
53%) in 525 kV transmission lines, of 731 km (a total of 10%) in 230 
kV lines, and of 20% in the installed capacity of the substations of the 
transmission system of the state of Rio Grande do Sul. This will enable 
delivery of energy of future wind farms in Rio Grande do Sul, where 
Eletrosul is the main investor, with the implementation of the Cerro 
Chato and Campos Neutrais parks, and will ensure the quality and 
reliability of energy supply in the state.

Through the Paraíso consortium, a partnership between Elecnor and 

Copel, Eletrobras Eletrosul successfully acquired the work comprising 
one substation and two transmission lines, totaling 265 km and 300 
MVA of transformation capacity; located in Mato Grosso do Sul, they 
will contribute to improving supply of the local distribution company 
and enable delivery of the production of small hydroelectric plants 
(SHEPs) located in the Northeast of the state.

For 2015, a major highlight will be the completion of the work for 
the 500 kV Brazil-Uruguay interconnection. It is expected that, by the 
end of the first half of 2015, this project will be ready to supply energy 
to both countries.

Eletrobras holding and Eletrosul are responsible for the construction 

work on the Brazilian side, represented by the expansion of the 
Presidente Médici substation, the connection to SIN, and a new 

98 99 Candiota step-up substation (230 kV/525 kV). The 230 kV line, with 
3 km in extension, which will deliver energy from the Presidente 
Médici substations to Candiota, and the 500 kV line, extending for 
57 km, which connects Candiota to the city of Aceguá, on the border 
with Uruguay, have been completed. Once the construction work is 
completed, the asset will be operated by Eletrosul and will have a 
transmission capacity of 500 MW. The investment in this project totals 
R$ 128 million.

By 2019, approximately 12,600 km of transmission lines should be 
incorporated into the National Interconnected System (SIN), whether 
through wholly owned projects or through SPE.

Reliability and availability in transmission

According to the Brazilian regulatory framework, the 

characteristics of a project for a transmission system are defined 
during the expansion planning phase, in which the best technical 
alternative is selected, based on technical and economic feasibility 
studies that consider the lowest overall cost (investment costs and 
losses) for the electric system.

In 2014, the availability rate of the transmission lines of the 

Eletrobras System was 99.62%20.

Availability Rate of Transmission lines (%) 

Eletrobras Companies

2014

2013

Eletrobras Eletronorte
Eletrobras Chesf
Eletrobras Furnas
Eletrobras Eletrosul
Eletrobras Amazonas Energia
Total

N/Av: Not Available

99.93
99.88
99.10
99.59
N/Av
99.62

99.88
99.92
99.60
99.87
99.60
99.81

20  This indicator represents the percentage of hours per year in which lines remain available for the Brazilian Electric System.

Number of Disturbances and Power Cuts in Eletrobras 
companies

1295

1136

94

97

31

29

4

0

1

0

Total of disturbances

Any outages

Outages  > 100 MW Outages > 500 MW Outages > 1000 MW

2014

2013

As shown in the chart, although the total number of disturbances 

grew from 1,136 in 2013 to 1,294 in 2014, the total number of 
disturbances involving outages dropped from 97 in 2013 to 94 in 
2014. In turn, there was an increase in the total number of power cuts 
greater than 100 MW. 

Number of disturbances per 100 km of transmission network

3.10

2.58

2.10

2.57

2.41

2.23

2.62

2.48

2.30

2012

2013

2014

Eletrobras

Others

SIN

100 101 The soundness indicator aims to assess the basic network capacity 

to accommodate contingencies without interrupting supply of 
energy to consumers. The chart below shows the performance of 
the Eletrobras companies for the years in question, for disturbances 
caused by their transmission lines.

Soundness Indicator (%)

100.0

100.0

97.1

93.0

99.9

99.7

97.6

92.7

99.6

99.5

96.3

90.3

2012

2013

2014

Above 1000 MW

Above 500 MW

Above 100 MW

Any outages

Loss in energy transmission

Loss in transmission is considered in the planning phase of the 

expansion, when the costs are calculated and the alternative is 
selected. Generally, the alternative selected is the one with the lowest 
loss rates, since loss in transmission is optimized in this phase of the 

study.

The concession of a development project is obtained through 
a bidding process, and the transmission company owner of the 
development is responsible for its implementation, pursuant to the 
studies conducted; the project cannot be modified and there is no 
control over the loss rate of the transmission system. 

The amount loss is directly associated with the current flow that 
travels through the transmission equipment, with specifications of 
the equipment, and with the amount of equipment of the company. 
Energy loss depends on the type of system planned by the Ministry of 
Mines and Energy, supported by the Energy Research Company, and 
by the operation of the system by the ONS.

Technical transmission losses are calculated based on the 

difference between the sum of energy generated and imported and 
the sum of loads and energy exported. Since 2010, Eletrobras has 
been using a unified methodology to estimate energy losses in its 
companies’ transmission network, based on electrical calculations 
using cases of power-flow. Technical losses in transmission were 
1.8% in 2014 and have been decreasing since 2011. Between 2013 
and 2014, Eletrobras managed to reduce its losses by 11.9% and, 
considering the period between 2011 and 2014, by 26.0%.

Technical Losses on Transmission (%)  (GRI EU12)
3%

2%

1%

0%

2.19%

2.01%

1.77%

2012

2013

2014

102 103 Distribution

Location of Eletrobras’s distribution projects (GRI 2.7)

Eletrobras’s energy distribution companies, including Celg-D, 
acquired in 2015 and consolidated for accounting purposes since 
September 2014, operate in two states of the Northeast region, in four 
states of the North region, and in the state of Goiás, benefitting over 
6.6 million consumers, which is equivalent to approximately 8.5% of 
the total number of consumers in Brazil. Using a low-, medium-, and 
high-voltage distribution network, extending for 464,685 km and a 
total number of 590 substations, spanning across 700 municipalities.
(GRI 2.7, GRI 2.8, GRI EU4, GRI EU6)

Eletrobras’s distribution companies, located in the states of 

Amazonas, Acre, Alagoas, Piauí, and Rondônia and in the city of Boa 
Vista (RR), invested R$ 860 million in 2014, period in which four new 
substations were built, and over 9,500 km of networks were installed. 
The distribution companies obtained an additional 138,000 new 
customers, totaling 3,942.005 customers in total. (GRI 2.7, GRI 2.8, GRI EU4, 
GRI EU6)

The evolution of the PMSO/NOI (Personnel, Material, Service, 
and Others over the Net Operating Income) indicator dropped from 
41.6% in 2013 to 27.5%, which indicates a significant advance in the 
operational improvement and in management of the companies. 
The main highlights of the period was the work conducted 

to interconnect the Manaus System to SIN, which is nearing 
completion; the awards ANEEL Customer Satisfaction Index (IASC), 
received by Eletrobras Distribuição Acre and Eletrobras Amazonas 
Energia as recognition by consumers of the improvement in 
performance of the distribution companies; the completion of the 
sub-transmission systems for the North of Piauí; and the various 
national and international bidding processes, through the Project 
Energy +, which will allocate, in 2015, investments of over R$ 500 
million in equipment, services, construction work, and high-tech 
advanced metering solution, supported by loans obtained from the 
International Bank for Reconstruction and Development. (GRI 2.10)

CAPTION

Number of clients

Market (GWh)

100,000 to 500,000 

Under 2,000

500,001 to 900,000

2,001 to 3,000

900,001 to 1,300,000

1,300,001 to 1,700,000

Up to 1,700,000

3,001 to 4,000

4,001 to 5,000

5,001 to 6,000

Up to 6,000

104 105 Quality of the Distribution Service

The quality of service provided to customers is measured by the 

Equivalent Outage Duration per Consumer Unit (DEC) and by the 
Equivalent Outage Frequency per Consumer Unit (FEC). 

The DEC and FEC indices represent, respectively, the Equivalent 

Outage Duration per Consumer Unit and the Equivalent Outage 
Frequency per Consumer Unit. DEC represents the total number of 
hours during which a consumer unit experienced power outage. FEC 
represents the frequency of disruptions to power supply. 

In the 2014 period, the Eletrobras Distribution companies, together, 

had a reduction in the continuity index DEC of 0.2 hours when 
compared with the previous year, going from 39.6 to 39.4 hours. In 
relation to the FEC indicator, there was a consolidated decrease of 1.2 
interruptions in the same period, going from 27.7 in 2013 to 26.5 in 
201421. (GRI EU28, GRI EU29)

DEC (Hours/Year) e FEC (Number of Outages/Year)

s
r
u
o
H

45

43

41

39

37

35

31.40

38.68

39.59

27.75

39.37

26.56

2012

2013

2014

DEC

FEC

35

33

31

29

27

25

N

°
o
f
O
u
t
a
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In 2015, it is expected that the quality of the services provided 
will improve because of the beginning of the sub-projects of the 
Energia + Project and of the continuing pruning actions, clearance 
and preventive maintenance of the right of way, and the completion 
of the construction work plans for the distribution networks of the 
Eletrobras companies.

Loss in energy distribution  

Loss in energy distribution22 , expressed in MWh, is defined as 
the difference between the energy injected in the network of the 
distribution company and the total energy sold and delivered. Losses 
can be either technical, in other words, losses in distribution inherent 
to the transportation process, voltage transformation, and metering 
of energy in the utility company’s network, called regulatory losses, 

21  Due to an update to Eletrobras Amazonas Energia’s DEC and FEC indicators, authorized by ANEEL through Official Memorandum 0006/2015-SRD/ANEEL, of February 2, 2015, the 

consolidated number of the Eletrobras Distribution companies has been modified and has been adjusted for the 2014 Annual and Sustainability Report (GRI 3.9).

22  Technical and non-technical loss rates in energy distribution are the sum of losses divided by the amount of energy injected in the distribution  network, both measured in megawatt-

hour. The result is multiplied by 100 to be expressed as a percentage. (GRI 3.9).

or non-technical, that is, all other losses associated with distribution 
of electricity, such as energy thefts, metering errors, billing errors, and 
unmetered consumer units. (GRI EU12)

Technical losses in energy distribution totaled 9.7% and non-
technical losses, 20.1%, representing an overall loss of 29.8%. Overall 
losses in distribution of the Eletrobras companies have been steadily 
decreasing since 2009. Between 2013 and 2014, Eletrobras managed 
to reduce its losses by 2.8% and, in aggregate between 2009 and 2014, 
by 20.9%, which represents a substantial reduction in this rate. (GRI 
EU12)

Overall losses on Distribution (%) - Technical and Non-
Technical Losses (GRI EU12)

31.0%

30.7%

29.8%

32%

30%

28%

26%

2012

2013

2014

The reduction in the overall losses in energy distribution results 

from the inspection and regularization actions, replacement of 
obsolete meters, and regularization of illegal connections, obtained 
through the Energia + Project. The objective of this project is to adopt 
measures to fight theft, misuse, and fraud in electricity. A highlight 
is SubProject 3, which consists in the replacement of obsolete meters, 
and, in 2014, a total of 84,807 MWh between energy recovered and 
energy added was recovered by the companies, corresponding to a 
recovery in revenue of approximately R$ 28.8 million. 

Delinquency

The main indicator that measures delinquency in the Eletrobras 
Distribution companies, the Delinquency Index (INAD), is obtained 
by dividing the Active Delinquency by the Annualized Revenues, as 
shown in the chart. 

106 107  
 
 
The different consumer categories showed a sharp improvement 
in non-delinquency as a result of a more effective collection process, 
through operational actions, such as disconnection of consumer units 
for lack of payment, installment plan to settle outstanding debts, 
legal actions, and other penalties.

Consolidated Delinquency of the Eletrobras Distribution 
Companies - INAD

17.3%

14.6%

13.7%

2012

2013

2014

Consumer Units 

The Eletrobras companies have been constantly increasing the 

scope of their operation across Brazil. This is confirmed by the 
increase in the number of consumer units by more than 138,000 
between 2013 and 2014. The residential category is the most relevant 
in this increase, with over 123,000 additional consumer units. In 2014, 
there was a substantial increase in the total number of consumer 
units in the institutional category, with approximately 15,000 
additional units compared with 2013. (GRI EU3)

Number of residential, industrial, institutional, and commercial 
consumer units (GRI EU3)

Residential

Commercial

Institutional (government and public services)

Industrial

2014

2013

2012

3,361,759 3,238,238  3,103,062

282,146

274,052 

266,020

50,883

12,183

35,782 

48,184

12,444 

12,903

Other categories (rural, private consumption, etc.)
Total

235,034

223,440
243,449 
3,942,005 3,803,965 3,653,609

Number of residential, commercial, institutional, and 
industrial customer accounts (GRI EU3)

1% 6%

1%

7%

Residential

Commercial

Institutional (Government
and Public Services)

Industrial

Other Classes (rural,
own consumption, etc.)

85%

Demand side management

By identifying areas and populations23 not served within the rural 
and urban regions of its concession area, Eletrobras can measure how 
its distribution services cover the population of the country where it 
operates.

For 2014, the percentage of the population not served by the 
Eletrobras distribution companies dropped by approximately 5,500 
households, which shows that the company is increasingly concerned 
about taking its services to the population. There was a significant 
change in the number of households not served in urban areas, in 
which Eletrobras has been increasing its investments over the years.

Percentage of the population not served in areas regulated 
distribution and services* (GRI EU26)

Total population in the service area

2014

2013

4,016,093

3,959,893 

Urban population not served within the company’s concession 
area (in number of units)

69,297

72,012 

Rural population not served within the company’s concession 
area with regulated distribution (in number of units)
Percentage of the population not served, based on the ratio 
between the total population and the population not served

4,792

5,105 

1.84%

1.95%

*The estimate of indicator EU26 is based on data from the National Household Sample Survey (PNAD) on the number of households with 
electricity, considering that certain categories have 100% (industrial, public lighting, etc.) and based on internal data provided by the 
Eletrobras Distribution companies.
Regulated distribution areas contain networks, proprietary/operated by licensed operators, which carry electricity to customers and over 
which the operator has the concession or monopoly.

23  Population living in areas where energy infrastructure is not available.

108 109  
 
Research, development, and 
innovation

The pursuit of new ways of doing business and becoming 

increasingly more efficient in power generation, transmission, and 
distribution has always been the driving force of the Eletrobras 
companies. The commitment to explore ideas to tap into new markets 
and reinforce its presence in those where the companies already is 
part of the pursuit of sustainability in its operations and of improved 
results for the company.

All of the Eletrobras companies make annual investments 

in internal research and development and publish call for 
submissions of proposals and projects for their scientific research 
and technological development programs. Since 2009, they have 
complied with the guidelines of the corporate Research, Development, 
and Innovation Policy (P&D+I) and addressed this topic as a short-, 
medium-, and long-term corporate strategy. Thus, they strive to reach 
- and achieve - results that add competitive advantage and are critical 
elements to combine sustainable business growth with social and 
environmental responsibility. 

In 2014, the investments in R&D dropped by 61%, going from 
R$ 504.9 million in 2013 to R$196.1 million. Although data is less 
comprehensive, this decline is due to the end of some projects 
and to the Global Expenditure Plan. Regardless of the current 
scenario, Eletrobras continues to pursue innovative solutions for 
the continuous improvement of its processes and for the delivery of 
reduced costs and operational efficiency. (GRI EU8)

Investments in research and development (in R$ million) (GRI EU8)

Types of project

2014*

2013**

2012***

Transmission and distribution technologies

114.1

369.2

126.0

Advanced generation and technologies

Renewable energy technologies

Energy efficiency

Innovative services related to sustainability

Distributed energy

Total

34.5

23.3

14.8

8.0

1.4

43.0

45.5

21.6

23.9

1.8

35.1

11.1

19.3

20.7

2.0

196.1

504.9

214.2

* In 2014, data does not consider the following companies Eletrobras distribuição Rondônia and Eletronuclear.
**In 2013, data considers all Eletrobras Companies
***In 2012, data does not consider the following companies: Eletrobras distribuição Acre, distribuição Piauí, and Eletronuclear.

Eletrobras Eletronorte

At Eletrobras Eletronorte, the ideas selected for investment in 
Research and Development are determined through a technique 
called innovation funnel. Once captured internally and externally, 
ideas and projects go through this funnel, in an activity that assesses 
the project in terms of corporate strategy, technique by process 
engineering, originality, definition of the best source of funding 
according to the technical characteristics, customization of the 
proposal, technical and financial management of the execution, 
applicability of the products, and feasibility of implementation in the 
company.

Eletrobras Chesf

In January 2014, the company launched Call for Submissions 
01/2014 – “Da ideia ao mercado: desenvolvimento e implantação de 
método inovador que garanta um processo sistemático econtínuo 
de geração de valor no desenvolvimento de projetos de P&D+I 
para a Chesf” (From the idea to the market: development and 
implementation of an innovative method to ensure a systematic 
and continuous value creation process in the development of P&D+I 
projects for Chesf”). This project was created after it was found 
that, despite the Research, Development, and Innovation efforts 
made in the electric utilities sector, the impact of their results 
on the production chain remained low, whether for the specific 
characteristics of the innovation management process, for prices that 
affect their absorption by the market, or for the need to involve a 
number of players in the process.

 y Advanced generation and technologies
Eletrobras Furnas completed the 

the photovoltaic plant of the Petrolina (PE) solar 
platform.

implementation of an off-shore wave energy 
converter 

 y Energy efficiency
At Eletrobras Eletronorte, hydrokinetic 

turbines24 were installed to develop the 
remaining potential of hydroelectric power 
plants.

 y Renewable energy technologies
Eletrobras Chesf developed the project for 

 y Distribution technologies
Eletrobras Amazonas Energia developed 

a shielded set for connecting electrical 
conductors that allows for the connection of 
multiple customers through the same bar. In 
addition to enabling disconnection without 
requiring the disconnection of the busbar, it 
protects the connections, preventing energy 
frauds and bypasses.(GRI EU8)

24  These in-stream turbines are developed to generate energy without requiring dams or penstocks.

110 111 Distributed energy

Distributed Energy (GD) is a reality 
in many countries and can be leveraged 
through Smart Grids, considering its easy 
operation and control, enabled by the 
automation of the energy distribution 
network. Through “Parintins Project - 
Distributed energy with renewable energy 
sources and smart grids,” approved by ANEEL 
with research and development resources 
from the distribution companies, Eletrobras 

is developing a benchmark model, grounded 
on the use of integrated technology and 
methodology applications, based on the 
smart grid concept. The assistance is in 
distributed generation, one of the pillars of 
the project, which comprises 40 photovoltaic 
systems, each with 3 kWp, installed on roofs, 
totaling 120 kWp; their performance will be 
measured by a remote monitoring system, 
using the interface with the smart grid in 
Parintins (AM).

Eletrobras Cepel

In its more than 40 years of history, the Electric Energy Research 
Center (Cepel) has constantly sought innovative solutions in the areas 
of generation, transmission, trading, and end-use of energy.

The work conducted by the Center significantly contributes to 
reducing financial and environmental costs, optimizing natural 
resources, diversifying the energy matrix, increasing reliability in 
energy supply, tariff reasonableness, and national energy safety. The 
Center also develops lines of research in computational methods 
to support expansion planning activities and the operation of 
interconnected generation and transmission systems, considering the 
environment and the use of new renewable sources.

Currently, the Center is involved in a number of initiatives to 
meet the future needs of the Brazilian electric utilities sector and 
is implementing the Ultra-High Voltage Lab (Lab UAT), which will 
conduct experimental testing and research on new technologies and 
configurations of transmission lines, which will play a critical role 
in the pursuit of solutions for transmitting the energy generated in 
remote plants to the main consumer centers. Following the global 
trend to modernize power distribution, the Center is also installing a 
lab for experimental research and assessment of smart grid solutions.
(GRI EU8)

Hydroelectric power plant and greenhouse gas emissions

The country has now a new and strong 

argument to defend water resources: in 
addition to generating clean and renewable 
energy, power plant reservoirs can often 
help reduce greenhouse gases (GHG) in the 
atmosphere. 

This and other findings are presented in 
the book “Emissões de Gases de Efeito Estufa 
em Reservatórios de Centrais Elétricas” 
(Greenhouse Gases Emissions in Reservoirs of 
Electric PowerPlants) published in July 2014, 
which consolidates the results of the Carbon 
Balance in Reservoirs (BALCAR) studies, a 
Research and Development project presented 
by Eletrobras Eletronorte, in partnership with 
Chesf and Furnas - in response to Call for 
Submissions 009/2008, published by ANEEL 
in 2009, whose field activities were conducted 
between 2011 and the end of 2013.

In this project, eight hydroelectric power 

plants in operation and the areas of the 
future reservoirs of an additional three 
power plants were researched, in various 
Brazilian biomes. The results show that Funil 
(Minas Gerais) and Xingó (between Alagoas 
and Sergipe) registered negative gas emission 
rates, that is, their reservoirs absorb GHG 
from the atmosphere.

Eletrobras Cepel was the technical 
coordinator of this study, which was 
conducted by ten Brazilian research 
institutes: Coppe/UFRJ, the National 
Institute for Space Research, the Federal 
University of Juiz de Fora, University of 
São Paulo, the Federal University of Pará, 
the International Institute of Ecology and 
Environmental Management, the Federal 
University of Paraná, the Federal Rural 
University of Amazônia, the Fluminense 
Federal University, and the Federal University 
of Rio Grande do Norte, which involved 108 
researchers, 49 of whom held Doctorate 
degrees and 31, Master’s degrees. 

The BALCAR Project innovated by using 
the net gas emissions concept. Most research 
in the area is based only in gross emissions, 
that is, on measurement of the current 
emissions in reservoirs. Net emissions are 
measured in reservoirs by subtracting the 
emissions (or removals) that existed before 
the reservoirs were built, on the ground 
and rivers, from the emissions measured in 
various areas within the current reservoirs. 
The result is the volume of emissions (or 
removals) actively caused by hydroelectric 
power plants. (GRI 1.2, GRI EC2)

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112 113 112 113  
Energy Efficiency

Eletrobras energy efficiency department was structured around 

two major lines: energy efficiency as a public policy and energy 
efficiency as a corporate and business vision.

The line that deals with energy efficiency focused on public 

policies refers to PROCEL – National Program for the Conservation of 
Electricity, a program of the Federal Government that aims to foster 
efficient energy use in Brazil, in which Eletrobras acts as an Executive 
Department (PROCEL will be covered in the Government and Public 
Policies item, in the  Social Performance section).

In the corporate line, Eletrobras coordinates the Integrated 

Eletrobras Energy Efficiency Committee (CIEESE), whose purpose is 
to find technology solutions for the Eletrobras companies, technical 
cooperation, and excellence in corporate energy efficiency. Through 
CIEESE, Eletrobras holding monitored the goals for reduction in 
energy consumption in 15 companies. In 2014, there were five 
meetings of the Internal Energy Conservation Committee (CICE) of 
Eletrobras holding with highlights to the event held for the World 
Energy Efficiency Day and the World Water Day. In 2014, also through 
CIEESE, Eletrobras holding proceeded with the work  to implement 
ISO 50001 in the Eletrobras companies. (GRI EU7, GRI EU8)

In the new businesses area, the following activities were 

developed:

 y the 2014-2018 Business Plan for Energy Efficiency and the 
launch of the procedures for starting partnerships for the 
establishment of Special Purpose Entities (SPE). Two energy 
conservation companies (ESCO) were interested in the 
partnership. Visits to potential clients were conducted and 
Nondisclosure Agreements, documents required to begin the 
work, were drafted.  

 y Procedures were continued to create a partnership pursuant 

to the agreement with the Regions of Climate Change Actions 
(R20); creation of an SPE for projects concerning energy 
efficiency in public lighting.

 y Prospection of clients or partners for energy efficiency services.
 y Two ISO 50001 training courses and one technical consulting in 

an energy-intensive industry in Pará.

 y Development of a Call for Submissions for partnerships in 

energy efficiency projects.

Latin American and the Caribbean Network for Energy Efficiency (Red -LAC-EE)

Red-LAC-EE is a public-private 

environment that fosters and facilitates 
permanent integration between Latin 
American and Caribbean countries in 
issues concerning Energy Efficiency. In 
2014, the Executive Committee of the 
Network held nine virtual meetings and 
its website received 25,000 page views, an 
increase of 30% over the previous year. The 
network, which has a web-based discussion 
group with 552 members, promoted 
approximately 50 events (courses, 

seminars, conferences, etc.) of 12 countries. 
In 2014, two seminars on ISO 50001 
were held in Itaipu Binacional, in Foz do 
Iguaçu (PR) and in Asunción, in Paraguay, 
with the participation of the Paraguayan 
National Energy Efficiency Council, held 
by video-conference and shared with the 
27 countries in the Network. Eletrobras is a 
diamond sponsor of the Network and has 
been playing a key role in this initiative 
since it was launched, as a member of its 
Executive Committee. (GRI 4.13, GRI EU7)

Agente Eletrobras (Eletrobras´s Agent)

Among the energy efficiency projects 

with communities, a highlight is the 
Agente Eletrobras project of the distribution 
companies (called “Eletrobras in the 
Community” in Eletrobras Distribuição Acre 
and “Efficient Community” in Eletrobras 
Distribuição Rondônia). Basically, this 
project involves technical visits to low-
income communities to replace light bulbs 
and old refrigerators with new and more 
efficient ones (PROCEL Seal), regularization 
of consumer units, and initiative to raise 
awareness in the use of energy.

In 2014, the aforementioned projects 

totaled:

 y Replacement of light bulbs: 124,193 (up 

by 175.8% over 2013).

 y Replacement of refrigerators: 15,626 (up 

by 151.3% over 2013).

 y 12,452 visits/regularizations/lectures 

(up by 9.3% over 2013). 

In 2014, these actions resulted in a drop in 
energy consumption by over 28 GWh, which, 
proportionally, would supply approximately 
57,000 households for one year25. (GRI EN6)

Gilvan Monteiro - Eletrobras Distribuição Piauí

Energy saved in the community*(GRI EN6)

GJ
MWh

2014

2013

101,423.6
28,173.2

6,827.3
1,896.5

*This indicator applies only to Eletrobras Distribution Companies. In 2014, data does not 
consider Eletrobras Distribuição Alagoas.
In 2013 data does not consider the following companies: Eletrobras Distribuição Acre, 
Distribuição Piauí and Distribuição Rondônia

25  Based on the average energy consumption of 167 kWh/month, in 2014, for a household in Brazil. Thus, the average annual consumption was 2,004 kWh per household X 28,173.2 

MWh = 56,459 households could be supplied for a year. Source: Resenha Mensal do Mercado de Energia Elétrica, year VIII, No. 88, January, 2015, EPE. (GRI 3.9).

114 115 Solar Efficient House

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In operation since 1997 and located at 
Cepel’s facilities, Casa Solar Eficiente (Solar 
Efficient Home) is a space to showcase and 
multiply solar technologies (thermal and 
photovoltaic) and energy saving techniques. 
This project is part of the residential segment 
of the Center for the Application of Efficient 
Technologies (CATE) and of the Sérgio Brito 
Reference Center of Solar and Wind Energy 
(CRESESB). The house is self-sufficient, 
generating energy for heating and pumping 
of water, using photovoltaic panels. In 2013, 
a total of 1,447 kWh were generated and 
consumed. Courses on solar technology are 
offered on-site and there were 1,177 visits 
in 2014, mostly students, but also teachers, 
professionals, and the public at large. (GRI EU7)

Furnas Educate Project

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From January 2013 to December 2014, 
Eletrobras Furnas developed this project 
that has visited approximately 400 public 
schools and social institutions neighboring 
hydroelectric power plants and substations 
in São Paulo, Minas Gerais, Goiás, Paraná, 
and Distrito Federal. Approximately 200,000 
children and adolescents were served in 
the period. The Furnas Educate Project has 
the following three objectives: to establish 
and strengthen the relationship with the 
communities surrounding the projects 
of the company and raise awareness of 
the population of the dangers involving 
crop burning practices under towers and 
transmission lines; to explain the benefits of 
conscientious energy consumption and the 
importance of preserving the environment; 
and obtain recognition as a socially 
responsible company that is committed to 
the environment. (GRI EU7)

Conservation and efficiency

The Integrated Energy Efficiency Committee of the Eletrobras 

System (CIEESE) was responsible for preparing the new Energy 
Efficiency policy, published in December 2012, and its purpose is to 
find technological solutions and foster technical cooperation across 
the Eletrobras System. 

Throughout 2014, the Committee focused on the project portfolio 

of each company, on monitoring of efficiency indicators and 
energy consumption goals, on the actions of the Internal Energy 
Conservation Committee (CICE), and on the use of LED technology 
and the ISO 50001 standard. In 2014, Itaipu Binacional and Eletrobras 
Eletronorte advanced in the implementation of ISO 50001, through 
CIEESE.

The implementation of the Internal Energy Conservation 
Committees (CICEs) is also an important milestone in the energy 
management culture of the Eletrobras System. These committees are 
responsible for preparing and implementing energy efficiency action 
plans in each company.

Because of its various energy conservation actions, the Eletrobras 

companies saved, in 2014, 12.7 GWh, which would proportionally 
supply 25,000 households for one year26. (GRI EN5)

Energy saved* (GRI EN5)

Conversion and retrofitting of equipment

Changes in employee behavior 

 Total 

GJ
MWh
GJ
MWh
GJ
MWh

2014
31,759.9 
8,822.2
14,113.7 
3,920.5 
45,873.6
12,742.7

2013
81,914.1
22,753.9
24,591.6 
7,698.2
105,505.5
29,584.9

Note: No energy was saved due to process redesigning.
*In 2014, data does not consider the following companies: Distribuição Rondônia, Distribuição Roraima, Distribuição Piauí, Eletronuclear, 
Eletrosul, and Furnas.
In 2013, data does not consider the following companies: Eletrobras Distribuição Acre, Distribuição Alagoas, Distribuição Piauí, Distribuição 
Roraima, CGTEE, and Eletronuclear
:

In October 2014, Eletrobras Distribuição Acre relaunched the 

conscientious consumption campaign, considering the improvements 
in the company’s electrical installations. As part of the campaign, 
advertising materials were prepared and posted to all light switches, 
computers, and mousepads in the companies. The purpose of this 
initiative is to remind employees about changing their habits to 
reduce consumption. (GRI EN5)

26  Based on the average energy consumption of 167 kWh/month, in 2014, for a household in Brazil. Thus, the average annual consumption was 2,004 kWh per household X 12,742.7 

MWh = 25,536  households could be supplied for a year. Source: Resenha Mensal do Mercado de Energia Elétrica, year VIII, No. 88, January, 2015, EPE. (GRI 3.9).

116 117  
 
 
 
 
 
Eletrobras Distribuição Alagoas promotes the Conscientious Consumption 

project to raise awareness of the internal audience about the rational 
consumption of energy, non-potable water, disposable cups, and reams of 
paper. Despite not reducing the annual energy consumption compared with 
2013, the company intends to maintain the campaign and reinforce the 
importance of changing the habits of its internal audience.

Eletrobras Amazonas Energia’s Conscientious Consumption project 

publishes a monthly comparison containing the consumption of all 
units of the company, to clarify and raise awareness of employees about 
the importance of the efficient use of energy, seeking to minimize the 
environmental and financial impacts caused by irrational consumption. 
The company undertakes to reduce, between 2013 and 2015, its own annual 
energy consumption by 10% in relation to 2012. In 2014, there was a 
reduction of 10.4% in energy consumption compared with 2013. Regarding 
the use of fossil fuels on mobile souces (directly controlled by the company), 
the previous goal established a reduction between 1% and 3%, between 2013 
and 2015; however, between 2013 and 2014, it had reached 10.4%. (GRI EN5)

The teams of the Tucuruí HPP of Eletrobras Eletronorte were trained in 
the first phases for the implementation of ISO 50001. Through the corporate 
management of electric energy consumption and billing, a reduction of 3.5% 
in energy consumption was obtained at Eletrobras Eletronorte, compared 
with 2013, which amounts to 284,676.8 kWh, considering 50 consumer 
units of a total of 106. The optimization of energy use in the facilities of the 
Technology Center resulted in a reduction of 12.7% in consumption, which is 
equivalent to 167,718.0 kWh, for 2014. The most energy-intensive equipment 
and peak hours were determined. With this data in hand, a routine of 
procedures was created for the use and monitoring of the equipment.  (GRI 
EN5)

The teams at Itaipu Binacional were also trained in ISO 50001, when the 
first activities were launched, such as the definition of boundaries, scope, and 
energy planning. A total of 4,074.7 GJ (1,131.9 MWh) was saved as a result of the 
replacement of the lighting used in the access roads to the power plant (on the 
Brazilian and Paraguayan sides) with more efficient options and of the retrofitting 
and reform of the electrical installations of Itaipu Binacional buildings in Foz do 
Iguaçu and Curitiba. (GRI EN5)

In 2014, the actions of the Eletrobras Eletronuclear’s energy efficiency 
program were maintained in its headquarters, in Rio de Janeiro (RJ), and 
in Angra dos Reis (RJ). They include awareness campaigns for employees, 
consumption surveys in villages, purchase and installation of meters in 
the administration buildings of the Almirante Álvaro Alberto Nuclear 
Center (CNAAA), replacement of 40 W with 32W fluorescent tubes in the 

administration buildings of the residential villages, installation of LED light 
bulbs and calculation of the difference in consumption of the building, 
installation of motion sensors in some of the facilities, both at CNAAA and in 
the villages, and implementation of the Consumption Database (SMF). (GRI EN5)

Eletrobras Chesf continues to invest in Energy Efficiency Enhancement 

Projects (PMEEs) and annually reaps the energy rewards of its actions. 
By 2014, a total of 1,150 projects were registered, 100 of which were 
implemented with investments in excess of R$ 9 million, which is equivalent 
to an average cost under R$ 55.00/MWh.  (GRI EN5)

In 2014, Eletrobras CGTEE recorded a reduction of 1.93% over the baseline 
year of 2012 in the total internal energy consumption of its industrial units 
(thermal power plants). In 2014, the internal energy consumption of the 
industrial area was 350,703 MWh and the total gross energy generation 
was 2,462,938 MWh, resulting in 14.24% of total internal consumption. In 
December 2014, CGTEE entered into negotiations with CEPEL to obtain an 
energy diagnosis for the units in operation at the Candiota Thermal Power 
Complex. In 2014, savings from the decrease in the company’s energy 
consumption totaled 6,914.18 MWh (1.93%), which is equivalent to 24,871.25 
GJ. (GRI EN5)

Indirect energy saved 

One of the actions that lead to indirect energy savings is the 
reduction of air travel and the use of video conferencing to reduce 
travel at Eletrobras holding, Eletronorte, Eletronuclear, Eletrosul, 
Itaipu Binacional, CGTEE, Distribuição Alagoas, Distribuição Rondônia, 
and Cepel. In 2014, these measures generated savings of 19,388.7 GJ 
compared with 2013. (GRI EN7)

In 2014 alone, the use of video conferencing increased by 30% at 

Eletrobras Eletronorte, reducing the indirect energy that would be used in 
traveling. (GRI EN7, GRI EN18)

As an alternative to reduce consumption of fossil fuel, Itaipu Binacional, 
Eletrobras Eletronuclear, and Furnas use electric vehicles. Itaipu Binacional, 
Eletrobras Furnas, Cepel, and Eletrobras holding have been replacing gasoline- 
and diesel-powered vehicles with flex-fuel models. Eletrobras Distribuição 
Rondônia and Distribuição Roraima rationalize their fleet of vehicles, avoiding 
consecutive trips to the same location. (GRI EN7, GRI EN18)

118 119 118 119 .

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Economic and Financial 
Performance

120 121  
 
 
 
 
 
In 2014, Eletrobras posted a net loss of R$ 3,031 million, compared 

with losses of R$ 6,187 million in 2013. This result continues to 
reflect the new generation and transmission tariffs on the assets 
whose concessions were renewed pursuant to Law 12,783/2013 
and was decisively influenced by a number of positive and negative 
points: (GRI 2.8)

Positive

 y Increase of 50.9% in revenue from the generation segment.
 y Reduction of 16.8% in personnel costs (15.7% when Celg-D’s 
personnel costs are included, which are considered only for 
2014).

 y Reversal of provisions in interest-bearing contracts, totaling R$ 
1,800 million and pertaining, mainly, to the contracts for Jirau 
(R$ 712 million) and Itaparica (R$ 863 million).

 y Reversal of provision for the financial assets, amounting to 

R$ 792 million and referring to investments in projects whose 
concessions were renewed and reversal of expenses relating to 
these investments, totaling R$ 408 million.

 y Positive effect related to the Conta de Compensação de Variação 

de Valores de Itens da “Parcela A” – CVA (Variation Compensation 
Account of Items of “Portion A” – CVA), in the amount of R$ 740 
million.

 y Reversal of provision for losses in investment, amounting to R$ 
314 million (referring, primarily, to the ownership interest in 
Centrais Elétricas Matogrossenses (CEMAT).

Negative

 y Energy bought to be resold, totaling R$ 9,913 million, which 

represented an increase of 79.7% (if Celg-D were to be included, 
this figure would total R$ 10,425 million and the variation, 
89.0%).

 y Provision of contingencies, totaling R$ 3,656 million (caused 
essentially by the provision of R$ 2,235 million pertaining to 
compulsory loans).

 y Reduction in tax credit, amounting to a net total of R$ 1,701 

million.

 y Negative net result of the ownership interest, totaling R$ 1,217 

million, reflecting the negative results of the ownership interest 
in SPE, especially in SPE Madeira Energia S.A.

Operating Income

Revenues from generation grew by 23.3%, going from R$ 17,240 
million in 2013 to R$ 21,256 million in 2014. This rise was influenced 
essentially by the sale of energy in the spot market (CCEE), which 
went from R$ 2,396 million in 2013 to R$ 3,818 million in 2014. The 
transfer from Itaipu Binacional went from a net revenue of R$ 68 
million in 2013 to a net expense of R$98 million in 2014, mainly 
due to the monetary restatement calculated based on the American 
Commercial Price and Industrial Goods indexes. The revenue from 
construction fell by 67.4%, going from R$ 737 million in 2013 to R$ 
240 million in 2014, which was recorded at its equivalent value as 
construction cost. (GRI 2.8, GRI EC1)

In Transmission, the revenues grew by 4.4%, going from R$ 4,505 

million in 2013 to R$ 4,702 million in 2014, mainly influenced by 
the beginning of the operations of new projects and by the effect 
of the consolidation. In 2014, revenue from construction was R$ 
1,786 million, which represents a decline of 0.6% over 2013 and was 
recorded at its equivalent value as construction cost.

In the Distribution segment, the figures rose by 52.0%, going from 

R$ 5,433 million in 2013 to R$ 8,222 million in 2014, influenced by 
the growth in revenue from supply. Supply of energy increased by 
67.2%, going from R$ 4,419 million in 2013, to R$ 7,349 million in 
2014. The total energy sold went from 16.1 TWh in 2013 to 17.1 TWh 
in 2014 (not including the energy sold by Celg-D). The revenue from 
construction was recorded at its equivalent value as construction cost, 
presenting a fall of 13.8%, going from R$ 1,014 million in 2013 to R$ 
873 million in 2014. 

122 123 Results

Net operating income remained stable when compared with the 
previous year, presenting a slight drop of 0.9%. Considering the higher 
price paid for the energy purchased for resale, which went from R$ 
2,875 million in 2013, to R$ 3,007 million in 2014, the Gross Result 
dropped and totaled R$ 191 million. (GRI 2.8)

In relation to operating expenses, there was a significant decline of 

19.7% in the operating provisions, which went from R$ 4,912 million 
in 2013, to R$ 3,944 million in 2014. Among the main items, the 
following can be highlighted:

 y Provision for contingencies, amounting to R$ 3,390 million, 

pertaining to compulsory loans.

 y The unsecured liabilities in subsidiaries went from R$ 2,742 
million in 2013, to R$ 832 million in 2014, a variation of 71%.

 y Reversal in the amount of R$ 411 million, pertaining to the 
investments made by the company in CEMAT and EMAE. 
Consequently, Eletrobras’s Operating Result before the Financial 
Result went from a loss of R$ 6,204 million in 2013, to a loss of 
5,182 million in 2014, an improvement of approximately 16%.
In 2014, the Financial Result had a positive effect in the result of 
the holding company of approximately R$ 2,436 million, compared 
with R$ 2,118 in 2013. Basically, this variation was caused by 
the variation of the US Dollar and by the increase in the revenue 
with interest, commissions and fees, and income from financial 
investments.

The recognition of the results recorded by the companies in which 
investments were made had a negative impact on the result reported 
by the company, R$ 43 million in 2014, arising from the assessment of 
the shareholding investments. This amount represented a variation of 
94.5% in relation to the negative amount of R$ 788 million recorded 
in 2013, especially because of the result of the Equity Accounting of 
the subsidiaries:

VALUE ADDED STATEMENT (GRI 2.8, GRI EC1)

hOLDING

CONSOLIDATED

2014

2013 

2014

2013 

1 - REVENUE (EXPENSES)

Sale of goods, products, and services
2 - INPUTS ACQUIRED FROM ThIRD PARTIES
Materials, services, and others
Industry-specific taxes
Energy purchased for resale
Fuel for the generation of energy
Operating provisions/reversals
Subtotal
3 - GROSS ADDED VALUE

2,907,125 

2,970,726 

35,626,308 

28,186,399 

(458,623)

(488,074)

 (3,007,183)
-
 (3,943,609)
 (7,409,415)

(2,875,951)
-
(4,912,114)
(8,276,139)

(9,580,553)
(1,005,014)
(10,424,699)
(1,479,633)
 (1,861,707)
24.351.606)

(10,454,785)
(870,490)
(5,515,206)
(1,492,368)
 (3,258,205)
(21,591,054)

 (4,502,290)

 (5,305,413)

11,274,702 

6,595,345 

4 – WITHHoldINGS
Depreciation, amortization, and depletion
5 - NET AddEd VAlUE PRodUCEd BY THE ENTITY

 (6,271)

(6,547)

 (1,777,296)

 (1,512,330)

6 - AddEd VAlUE RECEIVEd IN TRANSFER

Ownership interest
Financial revenues
Subtotal
7 - ToTAl AddEd VAlUE FoR dISTRIBUTIoN 

 (4,508,561)

 (5,311,960)

9,497,406 

5,083,015 

 (49,267)
4,125,664 
4,076,397 

 (787,881)
3,799,447 
3,011,566 

 (1,216,840)
5,205,754 
3,988,914 

177,768 
3,712,311 
3,890,079 

 (432,164)

 (2,300,394)

13,486,320 

8,973,094 

DISTRIBUTION OF ADDED VALUE 

PERSONNEL
Personnel, charges, and fees
Retirement and pension plan
Subtotal
TAXES
Taxes, fees, and contributions
Subtotal
ThIRD PARTIES

Financial charges and rent
Donations and contributions
Subtotal
ShAREhOLDERS

Dividends and interest on net equity 
Participation of non-controlling shareholders
Retained earnings or losses for the period

Subtotal

TOTAL

349,395 
34,423 
383,818 

327,240 
327,240 

1,689,613 
198,220 
1,887,833 

444,239 
38,188 
482,427 

1,443,609 
1,443,609 

1,681,679 
278,839 
1,960,518 

5,353,573 
255,747 
5,609,320 

6,076,958 
6,076,958 

4,511,129 
251,415 
4,762,544 

-
-
 (3,031,055)

 (3,031,055)

433,962 
-
 (6,620,910)

 (6,186,948)

-
68,553 
 (3,031,055)

 (2,962,502)

6,404,531 
245,623 
6,650,154 

4,846,943 
4,846,943 

3,335,626 
332,031 
3,667,657 

433,962 
 (4,712)
 (6,620,910)

 (6,191,660)

 (432,164)

 (2,300,394)

13,486,320 

8,973,094 

124 125 Expansion and investments

Throughout 2014, Eletrobras invested R$ 11.4 billion, exceeding 
the milestone of R$ 11.2 billion in 2013, which corresponds to 78% of 
the investments budgeted for the year. Highlights are the generation 
segment, with total investments of R$ 6.3 billion, representing 
approximately 55% of the total invested in 2014. 

Pertaining to corporate investments, highlights are those 

concerning the implementation of the Angra III Nuclear Power Plant 
- R$ 1.8 billion. Referring to investments in partnerships, through SPE, 
the highlights are the investments in the implementation of the Jirau 
HPP (R$ 0.6 billion), the Belo Monte HPP (R$ 0.7 billion), the Santo 
Antônio HPP (R$ 1.1 billion), and the Teles Pires HPP (R$ 0.4 billion). 
(GRI 1.2)

Nature of Investments 

Invested (in R$ million)

Budgeted 
2014

Investment 
made in 
2014

2014

2013

2012

Generation 

Corporate Expansion

Expansion of SPE

Maintenance
Transmission

Corporate Expansion

Expansion of SPE

Maintenance
Distribution 

Corporate Expansion

Maintenance
Other (Research, Infrastructure, and 
Environmental Quality)

7,896

3,078

4,154

664
5,096

2,771

1,642

683
974

749

225

722

80% 6,278

6,435 5,263

71% 2,183

2,767 1,771

89% 3,701

3,241 2,980

394
59%
79% 4,026

427

512
3,446 2,985

76% 2,111

2,229 1,639

88% 1,437

745

945

70%
75%

77%

67%

51%

478
728

577

151

370

401
472
928 1056

723

205

837

219

402

546

Total

14,688

78% 11,402 11,211 9,850

The investment of approximately R$ 257 million, made by Celg-D 

in 2014, was not considered in the table.

For 2015, the investment budget approved totals R$ 14.2 billion, 
as approved by Decree 8,383, of December 29, 2014. The allocation 
of the resources to each business segment must be ratified through 
presidential decree.

Compliance

As a quasi-public corporation, Eletrobras seeks maximum 

compliance with corporate governance, pursuant to the strict legality 
and transparency of its acts. Eletrobras has and enforces its Code of 
Ethics and all departments of the company undergo internal audits, 
which examine the appropriateness and compliance of its internal 
procedures and of the agreements entered into with suppliers and 
clients.

In 2014, no legal actions for anti-competitive behavior, trust 
practices, and monopoly were filed against the company27. (GRI SO7)
In 2014, Eletrobras Eletronorte received one non-monetary 

sanction due to an injunction filed against ANEEL in order to overturn 
an administrative act that prohibited the company from taking part 
in a Transmission Auction. There are tax-related administrative 
proceedings28 that refer to the compensation of credit unduly paid; 
however, no sanction or fines have been issued29. (GRI SO8)

In the same period, Eletrobras received only one significant fine 

for non-compliance with laws and regulations concerning the 
provision and use of products and services. This fine was received 
and paid by Eletrobras Chesf and refers to a lawsuit for non-
compliance with supply of energy, occurred in 2011. The total was R$ 
36,780,437.8730.31(GRI PR9)

The Eletrobras companies have a comprehensive information 
security policy, which aims to safeguard the information under their 
custody or information which is generated, acquired, processed, 
transmitted, stored, and discarded by any asset, from various types of 
threats, ensuring the continuity, integrity, reliability, and availability 
of the information inherent to its activities. In 2014, no substantiated 
complaints regarding breaches of privacy and losses of customer data 
were registered. (GRI PR8)

In 2014, the Eletrobras companies were not involved in any legal 

cases concerning significant environmental fines. (GRI EN28)

27   Data does not consider Eletrobras Distribuição Alagoas. The indicator does not apply to Eletrobras Eletronuclear, Eletropar and Itaipu Binacional.
28  Eletrobras understands significant fines as those whose value is greater than 1% of the Net Operating Income (NOI) of each company. 
29  Data does not consider the following companies: Eletrobras Amazonas Energia, Distribuição Acre, Distribuição Alagoas, Cepel, Furnas, and Itaipu Binacional
30  Eletrobras understands significant fines as those whose value is greater than 1% of the Net Operating Income (NOI) of each company.
31  Data does not consider the following companies: EletrobrasAmazonas Energia, Cepel, Distribuição Alagoas, and Itaipu Binacional

126 127 .

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Social performance

128 129  
 
 
 
 
 
GlobalCompact

LABOUR

4 the elimination of all forms of 

forced and compulsory labour;

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5 the effective abolition of child 

labour; and

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the elimination of discrimination 
in respect of employment and 
occupation.

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Businesses should uphold the 
freedom of association and the
effective recognition of the right 
to collective bargaining;

Fostering dialogue and best practices

One of the greatest challenges the companies have been facing 
is the need to reinvent themselves and to find a sustainable way to 
grow and develop, for the business, society, and the environment. 
Consequently, today the term “sustainability” has become much 
broader and implies in longevity, changes in corporate culture with 
resilience and the ability to excel, and the capability to transform 
itself in order to survive and evolve together with all stakeholders.
All of Eletrobras’s plans and practices are developed based on 
three pillars: social, environmental, and economic. Therefore, the 
company seeks to develop business models built on the constant and 
close relationship with stakeholders, fostering dialogue with society, 
meeting all legal requirements.

Profile and number of professionals

The relationships that the Eletrobras companies maintain 
with people are at the core of all issues pertaining to sustainable 
development. Their main asset is its workforce, which is largely 
responsible for generating the results and the success that the 
company maintains with our customers, suppliers, partners, and 
other stakeholders. Expertise, quality of life, and productivity are 
greatly stimulated in our relationship with employees.

By the end of 2014, the total number of permanent employees 
of the Eletrobras companies was 23,592 people, a reduction of 2% 
over 2013, an influence of the Voluntary Separation Incentive Plan 
(PID). Since the beginning of this process, 4,778 employees have been 
terminated according to the Plan; one of the actions established by 
the company in its Business and Management Master Plan (2013-
2017 PDNG). The other terminations are expected to occur in 2015. At 
Eletrobras Eletronuclear, this process should be completed in 2015.

Permanent employees and contractor workforce (MOC), by company 
and gender* (GRI LA1)

2014

Permanent employees

MOC

2013

Permanent employees

MOC

Female

Male

Total

Female

Male

Total

Female

Male

Total

Female

Male

Total

4,457

19,135

23,592

785

2,926

3,711

4,559

19,410

23,969

862

3,714

7,654

18.9%

81.1%

100%

21.2%

78.8%

100%

19.0%

81.0%

100%

18.8%

81.2%

100%

* In 2013, the calculation of the percentage by gender for the “MOC” category does not consider the following companies: Eletrobras 
Distribuição Acre, Distribuição Alagoas and Distribuição Piauí. In 2014, data considers all Eletrobras companies

The companies in numbers

 y 81% of the permanent staff is male and 12% female
 y 20.3% of employees are located in the North, 29.9%, in the 

Northeast, 7.6%, in the Midwest, 27.7%, in the Southeast, and 
14.4%, in the South.

 y 87.2 % of the professionals work full-time; 12.6% work six-hour 

shifts, and 0.3%, four-hour shifts.

(GRI 2.8, GRI LA1)

Breakdown by employee category32

 y In managerial positions 1.7% are female and 7.0% are male
 y In positions requiring higher education 8.3% are female and 

22.5% are male

 y In positions not requiring higher education 9.4% are female and 

51.1% are male

Breakdown by age group

 y 6.0% of employees in the permanent staff are under 30 years of 

age: 1.3% are female and 4.7% are male

 y 54.0% are 30-50 years of age: 10.9% are female and 43.1% are male
 y 40% are over 50 years of age: 7.2% are female and 32.8% are male

Breakdown by minorities

 y 322 people with disabilities: 75 are female and 247 are male
 y 7,784 are over 50 years of age: 1,395 are female and 6,389 are male
 y 6,728 are black, pardo, Indigenous, or yellow: 1,090 are female 

and 5,638 are male

(GRI LA13)

32  Data of items “Breakdown by employee category,” “Breakdown by age group” and “Breakdown by minorities” does not consider the following companies: Eletrobras Amazonas Energia, 

Distribuição Alagoas, Distribuição Rondônia, and Distribuição Roraima.

130 131 Total workforce by region and gender  (GRI LA1)

4
3
7
5

,

1
2
2
5

,

2
2
0
4

,

7
5
7

8
2
3
1

,

3
7
3
1

,

3
2
3
1

,

8
2
4

5
8
7
2

,

1
2
6

North

Northeast Mid - West

Southeast

South

Female

Male

Permanent employees, by company, gender, and employment period (GRI LA1)

Full time

8 hours

Part time

6 hours

4 hours

Female

Male

Total

Female

Male

Female

Male

Total 
permanent 
employees

Total (6 
and 4 
hours)

Eletrobras 
Companies

4,162

16,404 20,566

263

2,702

31

30

3,026

23,592

* Data considers all Eletrobras companies.

Employee turnover rate33

In 2014, of a total of 16,305 employees, there were 653 

terminations and 453 new hires. Consequently, the rate of new 
hires was 2.8% (an increase over the previous year), whereas the 
turnover rate was 4.0%, with a decline in all age groups and regions, 
considering that the Voluntary Separation Incentive Plan (PID) peaked 
in 2013.

33  The turnover rate is calculated by dividing the number of employees who leave the organization by the number of people who remain in the company.

Total number and rates of new hires and employee turnover, by gender* (GRI LA2)

Total number of 
new hires

Rate of new hires

Total number of 
employees who left the 
company

Employee turnover 
rate

74

379

453

2.2%

2.9%

2.8%

146

507

653

4.4%

3.9%

4.0%

Female

Male

Total

* Data does not consider the following companies: Eletrobras Amazonas Energia, Distribuição Alagoas, Distribuição Rondônia, Distribuição Roraima, Cepel, and Furnas.

Total number and rates of new employee hires and employee turnover, by age group* (GRI LA2)

Employees who left the 
company
2013

2012

2014

New hires

Employee turnover rate

Rate of new hires

2014

2013

2012

2014

2013

2012

2014

2013

2012

18-25 
26-30 
31-40 
41-50 
51-60 
> 60 
Total

8
34
47
19
300
245
653

17
59
62
97
1,567
949
2,751

30
94
84
37
471
198
914

84
123
118
35
48
45
453

104
104
110
28
18
7
371

80
170
211
58
56
34
609

5.4%
3.7%
4.3%
3.1%
1.5%
1.0%
2.7%
0.6%
5.6% 33.5%
15.8% 89.4%
4.0% 18.0%

6.3% 38.7% 32.9% 16.8%
8.0%
4.4% 11.3%
3.4%
2.5%
1.4%
0.9%
1.0%
0.6%
0.6%
0.9%
4.9%
1.5%
2.9%
8.5%
2.3%
2.8%
3.4%

7.5%
2.6%
0.8%
0.4%
0.7%
2.4%

* In 2014, data does not consider the following companies: Eletrobras Amazonas Energia, Distribuição Alagoas, Distribuição Rondônia, Distribuição Roraima, Cepel, and Furnas.
In 2013, data does not consider the following companies: Eletrobras CGTEE, Eletropar, Eletronorte, Eletrosul, and Furnas.
In 2012, data does not consider the following companies: Eletrobras Distribuição Acre and Distribuição Alagoas.

Total number and rates of new hires and employee turnover, by region* (GRI LA2)

Number of employees

Employees who 
left the company

New hires

Employee turnover 
rate

Rate of new hires

2014

2013

2012 2014 2013 2012 2014 2013 2012 2014 2013 2012 2014 2013 2012

North

Northeast

Midwest

Southeast

South

Total

263

3,437

5,165

15

330

5,845

3,355

3,234

3,608

6,652

7,575

89 1,950

N/R

2,337

43 N/Av

3,773

8,034

1,438

3,741

381

125

397

74

16,305 15,300 26,852

653 2,751

76

80

76

511

171

914

7

8

189

5.7% 9.6% 1.5% 2.7% 0.2%

4%

225

223

4 N/Av

61

6

1.5% 29.3% 1.1% 3.8% 3.4% 0.8%

1.3%

N/R 3.0% 0,1% N/R

0.3%

83

134

453

47

93

371

118

420

235 11.8% 10.5% 6.0% 2.6% 1.2%

3.5% 5.1% 5.0% 3.7% 6.5%

3%

3%

4.0% 18.0% 3.0% 2.8% 2.4% 2.0%

* *In 2014, data does not consider the following companies: Eletrobras Amazonas Energia, Distribuição Alagoas, Distribuição Rondônia, Distribuição Roraima, Cepel, and Furnas
In 2013, data does not consider the following companies: Eletrobras CGTEE, Eletropar, Eletronorte, Eletrosul, Furnas and Itaipu Binacional. 
In 2012, data does not consider the following companies: Eletrobras Distribuição Acre and Distribuição Alagoas.
N/R: Not reported.

132 133  
 
 
 
Health and safety of employees and contractors

The working conditions and the well-being of employees are 
part of the Sustainability Policy of the Eletrobras companies and 
are enforced through the Corporate Occupational Health and Safety 
Policy. According to corporate guidelines, the companies manage 
data, identify opportunities for improvement, and implement formal 
procedures, in compliance with legal requirements, seeking to 
continuously improve management and reduce accidents.

 y The Eletrobras companies require training and proof of training 

from for security contractors. 

 y Distribution Companies and Cepel: CIPA training courses (NR5), 

working in confined spaces (NR33), electricity (NR10), working at 
heights (NR35).

 y Eletrobras holding provides standardized safety equipment at 
the company to all employees who are exposed, in any way, to 
occupational hazards.

 y Health and workplace safety training courses are set forth in 

the Annual Corporate Education Plan and are offered in order to 
comply with legal requirements.

 y The Acre, Alagoas, Piauí, and Rondônia Distribution companies 
offer training courses in Standard Operating Procedures (POPs).

(GRI EU16)

Emergency Situation Response Plan 
(PASE)

The purpose of PASE is to enhance 
current procedures and e establish a 
first-response standard for emergencies 
and an action plan for training and 
qualification of employees to provide 
first aid at Eletrobras Eletrosul. To 
this end, studies and work are being 
developed to establish rescue protocols 
and instructions for emergency 
situations. (GRI EU16, GRI EU21)

National Program for Occupational 
Accident Prevention 

In 2013, Eletrobras Eletrosul 
subscribed to the National Program 
for Occupational Accident Prevention, 
with the Regional Labor Court of Santa 
Catarina (TRT-SC). The Trabalho Seguro 

Program (Safe Workplace), coordinated 
nationwide by the Higher Council of 
Labor Justice, is centered around the 
development of permanent actions that 
focus on occupational health, accident 
prevention, and the strengthening of the 
National Occupational Safety and Health 
Plan (PNSST).  (GRI EU16)

Training of fire brigade members 
Eletrobras Furnas has specific 

facilities for training courses on various 
areas, including a Training Center for 
Emergency Prevention to train fire 
brigade members, in the São José da 
Barra Hydroelectric Power Plant (MG), 
which serves employees and direct 
contractors, external organizations, and 
fire department corporations, schools, etc. 
(GRI EU16, GRI EU21)

EMPLOyEE REPRESENTATION IN hEALTh AND SAFETy COMMITTEES 34

100% of the employees of the Eletrobras companies are represented by formal 
health and safety committees: in all, there are 143 Internal Accident Prevention 
Committees (CIPAs) and 43 formal health and safety committees (based on 
Regulatory Standard - NR-10). (GRI LA6)

Occupational health and safety topics are set forth in the Collective 

Bargaining Agreement executed between the Eletrobras companies 
and the Labor Union. Its items are negotiated and, if necessary, 
amended every year, ensuring the protection of worker rights in 
terms of health, quality of life, and workplace safety. Among the 
topics covered are compliance with NR-9 and NR-10, structuring of 
the Specialized Occupational Health and Safety Engineering Service 
(SESMT), distribution of Personal Protective Equipment (PPE) and 
Collective Protective Equipment (CPE), the Health Protection and 
Recovery Plan (PPRS), the Occupational Disease Investigation Policy, 
and the Program for the Medical Control of Occupational Health 
(PCMSO). (GRI LA9)

Prevention

Eletrobras continuously invests in education, training, counseling, 

prevention, and risk-control programs for its employees, family 
members, and communities, especially when the occupational 
activities involve high occurrence or high risk of specific occupational 
diseases. The following are among the main initiatives:

 y SIPAT (Internal Occupational Accident Prevention Week)
 y Health Promotion and Disease Prevention Courses
 y Chemical Addiction Prevention and Treatment (smoking, 

alcohol, and other drugs)
 y Financial Literacy Program
 y Emergency Situation Response Plan (PASE)
 y Environmental Risk Prevention Program (PPRA) and Technical 

Opinion on Environmental Working Conditions (LTCAT)

 y Terceira de Primeira Program (First-Class Contractors - 3D1), 

which develops actions that ensure the respect and protection 
to the right to health and safety of contractors and service 
providers

 y Alcohol and Other Addictions Prevention and Treatment 

Program (PRAD)

 y Program to Support People with Disabilities (PAPD)
 y Program to Monitor Employees on Leave
 y Traveler’s Program (managed by the Health and Quality of Life 

Division)

 y Vaccination campaigns
(GRI LA8)

34 

In 2014, data does not consider Eletrobras Distribuição Roraima.

134 135 Injuries and occupational diseases

In 2014, the Eletrobras companies reported 190 injuries (with and 

without lost days), a slight increase over 2013, when 160 incidents 
were registered. However, and since the scope of the report is more 
comprehensive, there was a decline in the injury rate: from 0.97 
in 2013 to 0.40 in 2014. In this period, eight cases of occupational 
diseases and no fatalities were registered. In turn, the total number of 
lost days dropped by approximately 19%35 over 2013.(GRI LA7)

Professional development

The Eletrobras companies have three specific processes to assess 

the knowledge required for its workforce: mapping of the critical 
knowledge required by the strategic objectives of the company, 
Performance Management System, which identifies the needs and 
future competency requirements (knowledge, skills, and attitude), 
and determination of training needs. This survey builds on this input 
to develop the Annual Corporate Education Plan (PAEC).

Some companies work in partnership with SENAI, which offers 

specific courses, such as NR-10 - Basic, NR-10 Supplementary, NR-
10 Integrated Refresher Course, Forklift Operator Training, Crane 
Operator Training, and Auto-Crane Operator Training. 

According to the increasing demands of the market and focusing 

on the creation of value for the company and its employees, the 
personnel development department invested, in 2014, R$ 8,143,915.40 
in education and training. (GRI EU14)

Corporate University of the Eletrobras System - UNISE

Given the wide geographic coverage of the Eletrobras companies 
and seeking to optimize resources, in 2014, UNISE launched a service 
center strategy, making its educational actions available in the 
centers in Florianópolis, Brasília, Rio de Janeiro, Recife, and Manaus. 
Based on the needs identified, a number of training programs were 
conducted, such as Auditor Training, Corporate Governance for 
Board Members and SPE, Private Social Investment Course, MBA in 
Management and Leadership, MBA in Business Management in the 
Electric Utilities Sector, APG Amana-Key Program, Energy Regulation 
Course, Metrology, Lab Management System, Training Program on 
International Financial Reporting Standards (IFRS).

It is important to note that Eletrobras’s Personnel Development 

and Training Plan, which serves as support and guideline for the 

35  Data considers all Eletrobras companies.

development and preparation of educational actions, includes a 
specific topic, the “Appreciation of Diversity and Promotion of Gender 
Equality.” Therefore, it has been defined that UNISE and the corporate 
education units should: 

 y Foster the appreciation of diversity and gender equality through 

educational programs.

 y Provide solutions to ensure accessibility of educational actions to 

people with disabilities.

 y Use inclusive and gender-neutral visual and written language in 

all educational programs and actions.

(GRI EU14)

SCIENCE WITHoUT BoRdERS

The Science Without Borders Program, initiated in 2012, establishes the use 
of up to 101,000 four-year scholarships to foster interchange and maintain 
contact with competitive educational systems, in terms of technology and 
innovation. This program results from the collaboration between the Ministry of 
Science, Technology, and Innovation (MCTI) and the Ministry of Education (MEC), 
through their respective development agencies – National Council for Scientific 
and Technological Development (CNPq) and Coordination for the Improvement 
of Higher Education Personnel (CAPES) - and MEC’s Higher Education and 
Technology Education Departments. 

Eletrobras supported the Program through a Private Agreement, entered into 
with CAPES and CNPq, with a total investment of R$ 150,721,545.52. (GRI EU14)

Remuneration and Benefits

Eletrobras’s salary policy considers the salary matrix of each 
position, defined in the Career and Remuneration Plan (PCR). If any 
change arises from collective bargaining, the, matrix is adjusted, 
pursuant to the rates defined and approved in the Collective 
Bargaining Agreement.

In the company, entry-level salaries, for men and women, comply 

with the admission salary table and gender pay gaps occur as 
employees advance their careers, whether through horizontal or 
vertical promotions. (GRI LA14)

In 2014, entry-level salary, for men and women, was R$ 1,196.70, 

an increase of 8% over the previous year. Eletrobras’s salary policy 
considers gender equity and no salary is based on the Brazilian 
minimum wage rules. (GRI EC5)

136 137 Ratios of entry level wage compared with minimum wage* (GRI EC5)
2014

2013

2012

Ratios of standard entry-level wage compared 
with local minimum wage (%)

Female

Male

Female

Male

Female

Male

165.3%

163.3%

165.9%

*Eletrobras considers the national minimum wage as being the local minimum wage. The values refer to December 31 of each year-cycle of its Annual and Sustainability Report.
In 2014, data does not consider Eletrobras Distribuição Roraima.

Average and ratio of basic salary, by gender and employee category* (GRI LA14)

Managerial positions

Positions requiring higher 
education

Positions not requiring higher 
education**

2014

2013

2012

2014

2013

2012

2014

2013

2012

Female (R$)

14,436

12,982

11,922

15,377

14,140

13,135

8,034

9,133

7,249

8,374

7,248

8,243

3,974

3,913

3,974

3,913

4,407

4,627

93.9%

92.0%

91.0% 88.0%

87.0%

88.0% 101.5%

101.5%

95.0%

Male (R$)

Ratio36

*In 2014, data does not consider Eletrobras Distribuição Alagoas and Distribuição Roraima.
**In 2013, data referring to positions that do not require higher education does not consider Eletrobras Eletropar.
In 2012, data does not consider Eletrobras Distribuição Rondônia.

The Eletrobras companies offer a number of benefits37 to all 

permanent employees38, regardless of their being under a part- or full-
time employment agreement39:

 y Health insurance
 y Dental insurance
 y Daycare assistance
 y Funeral assistance
 y Assistance for child with special needs
 y Coverage for disability/invalidity 
 y Agreements with gyms
 y Retirement funds
 y Maternity leave
 y Paternity leave
 y Pay for performance
 y Group life insurance
 y Food vouchers
 y Meal vouchers
 y Public transportation voucher 
 y Assistance for high, middle, and undergraduate school
 y Graduate education in various areas
 y Master’s degree, doctorate, and specialization programs, 
 y Foreign language courses

 y Participation in events to share best practices
 y Training programs. 
(GRI LA3)

Parental leave

Of the 480 employees, including men and women, who had the 
right to and took parental leaves in 2014, a total of 455 returned to 
work and 25 (24 women and 1 man) will return to work in 2015.

Employees returning to work after parental leave  (GRI LA15)

Female

Male

2014**

%

2013*

%

2012

%

129 84.30%

173

84%

326 99.70%

464 100%

150

430

81%

100%

* This calculation does not consider 38 female employees who took maternity leave in 2013 and would only return to work in 2014.
In 2014, data does not consider the following companies: Eletrobras Distribuição Rondônia, Distribuição Roraima, CGTEE, Eletronorte, and 
Eletronuclear.

Freedom of association and collective bargaining agreement

All employees have the right to freedom 

of association. Therefore, the 2013/2015 
Collective Bargaining Agreement of the 
Eletrobras companies establishes that the 
trade unions commit to holding meetings 
to monitor the agreements. These meetings 

are held quarterly, or whenever requested 
by either party, and act as a communication 
channel that is constantly open. All 
employees of the Eletrobras companies are 
covered by collective bargaining agreements40. 
(GRI LA4)

Training and development
In 2014, the Eletrobras companies recorded an average of 53.24 
hours of training, an increase of 27% over the previous year. (GRI LA10)

Interns receive benefits such as meal vouchers, public transportation vouchers, and personal accident insurance.

36  The ratio is calculated by dividing women’s salary by men’s salary.
37 
38  At the Eletrobras ', in order to engage in bidding processes, contractors must offer meal vouchers, public transportation vouchers, and health insurance to their employees.
39  Data includes all Eletrobras companies.

40  Data includes all Eletrobras companies.

138 139  
 
 
 
Average number of training hours by employee category and 
gender*(GRI LA10)

2014

2013

Gender

Average by 
gender and 
position

Average 
by 
position

Average by 
gender and 
position

Average 
by 
position

Managerial 
positions 

Positions requiring 
higher education
Positions not 
requiring higher 
education

Female

Male

Female

Male

Female

Male

* Data considers all Eletrobras companies.

68.6

59.3

52.7

52.9

45.4

52.7

61.4

52.9

51.5

77.1

73.4

48.9

49.5

31.7

35.6

74.2

49.3

35.0

Average number of training hours by gender * (GRI LA10)

Female

Male

* Data considers all Eletrobras companies.

2014

2013

52.0

53.6

42.1

41.9

Performance assessment

The Performance Management System (SGD) is an integrated 
and continuous model, based on the assessment of professional 
competencies and of goals aligned with the strategy of the company. 
To this effect and given its annual nature, the assessment process is 
an opportunity to contribute directly to leverage corporate results and 
enable employees to develop/advance their careers and, consequently, 
organizational growth. In 2014, the performance reviews and 
the Individual Development Plans referring to the 2nd Cycle of the 
Performance Management System (SGD) were completed in February 
and March, respectively, and, in May, the 3rd cycle was initiated. In 
the reporting period, the goal for employees to undergo performance 
assessments and career advancement ranged between 90% and 
95%. A total of 96.5% was reached; 96.6% among males and 96.4% 
among females41. For 2015, the goal to reach 90% and 95% will be 
maintained. (GRI LA12)

ORGANIzATIONAL CLIMATE MANAGEMENT

The 2nd Corporate Action Plan, referring to the 3rd Organizational Climate 
Survey, conducted in 2013, was prepared in 2014 with the engagement 
of employees and managers, involving various organizational units of the 
company. The plan was presented to the Board of Executive Officers at the end 
of 2014 and is pending approval for the beginning of 2015.

Clients

The Eletrobras companies seek to enhance and implement 
improvements in relationship management with clients of the 
Generation, Transmission, and Distribution companies, aiming 
to better cater to the needs and expectations of these audiences. 
Hence, in 2014, a unified customer satisfaction survey model 
was implemented, enabling the exchange of experiences in 
relationship management and strengthening the constant search 
for improvement of the services provided by each company. The 
Distribution companies focused on transparency, accessibility, 
and improvement in the use of electricity bills as a tool to foster 
citizenship.

Product responsibility

The Eletrobras companies are known for the transparency and 

accessibility to information about their services. Therefore, in a 
standardized electricity bill model, the distribution companies 
provide their clients with a detailed account of their consumption, 
including tariffs based on tiered rates, scheduled meter readings 
(current, previous, and next), taxes, charges, voltage level, type of 
connection, meter, indicators of the quality of supply - such as DEC 
(Equivalent Outage Duration per Consumer Unit) and FEC (Equivalent 
Outage Frequency per Consumer Unit), contact points, among others.

The Eletrobras companies continue to evolve in the enhancement 

of the electricity bill model, which, based on a new graphic layout, 
provides on the backside information and images that clarify 
how energy can be used safely by the population. Important 
supplementary information is added to 100% of the bills sent out to 
clients. The companies disseminate information on the risks related 

41  Data does not include the following companies: Eletrobras Amazonas Energia, Chesf, Distribuição Acre, Distribuição Alagoas, Distribuição Piauí, Distribuição Rondônia, Distribuição 

Roraima, Eletronuclear, Eletropar, Furnas, and Itaipu Binacional.

140 141  
 
 
 
to electricity, on energy theft and its legal consequences, low-income 
social tariff, regulatory information, customer rights about the 
calculation of indicators, concerning the duration and frequency of 
power outages, in addition to information about the possibility of 
paying electricity bills using direct debit, payment locations, and 
time-of-use pricing, in addition to details on overdue amounts and 
bill payment options.

Users can also use other channels to obtain information about 
energy, including the customer service centers of the distribution 
companies and company websites. The companies use their websites 
to provide clients with an electronic branch that offers a number of 
services, such as: printing and request duplicate copy, look up overdue 
amounts, information pertaining to the appropriate use of service, 
information on the rights and responsibilities of fighting frauds, 
incentive for timely payment, rational use of energy - fight against 
wastefulness and safety in using the service. (GRI EU24)

Eletrobras also seeks, through educational and citizenship 

awareness projects, to strengthen its relationship with low-income 
communities in order to disseminate information about the 
appropriate use of energy, the risks and hazards of the power grid, 
and the rights and responsibilities of consumers. (GRI PR3)

Project Eletrobras Amazonas Energia and Terra Nova District: we’re connected!

The project brings the company closer to the 

residents of the Terra Nova district, with the 
introduction of the topic “energy losses” and 
their impacts. In addition to showcasing the 
ongoing actions to fight losses, it seizes the 
opportunities that these actions offers, such 
as lectures on Social Tariff and informational 
videos on energy saving tips, theatrical 
performances, demonstration of the energy 

consumption simulator, distribution of 
folders on safety of power grids and energy 
efficiency. The main objective is to minimize 
losses and strengthen the relationship with 
the community. There are 2,500 beneficiaries 
(students from six public schools and residents 
of the Terra Nova district) and the investment 
totals R$ 16,000 (amount referring to the social 
actions).

Furthermore, the companies make available primers containing safety 
tips, written in plain language, about safety in power grids, commercial 
services, and tips on the efficient use of energy. In order to facilitate access, 
the distribution companies provide an accessibility portal with Chat 
Offline to people with hearing or speech disabilities, in compliance with 
the international accessibility standards set out by the Web Accessibility 
Initiative (WAI). (GRI EU24)

Luz do Saber (Light of Knowledge Project)

The Light of Knowledge Educational Project 
seeks to turn education professionals, principals, 
teachers, and counselors of public elementary, 
middle, and high schools into multipliers, in order 
to develop behaviors that help prevent waste and 
promote the safe use of electricity, in addition 
to clarifying the rights and responsibilities of 
students and their families.

The Light of Knowledge Project visits public 

schools across the cities of Barra de Santo Antônio, 
Barra de São Miguel, Coqueiro Seco, Delmiro 
Gouveia, Maceió, Marechal Deodoro, Paripueira, 

Rio Largo, São Miguel dos Campos, Satuba, and 
Santa Luzia do Norte (AL). By December 2014, the 
results were:

 y Approximately 27,000 students served
 y 784 educators trained in the PROCEL 

methodology in schools
 y Engagement of 122 schools
 y Investment of R$ 1,235,000
 y Duration of 24 months
 y Approximately 1,300 teachers and 206 

schools benefitted  
(GRI EU24)

142 143 Social inclusion in Eletrobras Distribuição Rondônia

Eletrobras Distribuição Rondônia 

also made available on its website 
(www.eletrobrasrondonia.com) videos 
on the conscientious use of energy 
in Brazilian Sign Language – LIBRAS, 
and has developed specific materials 
for the hearing impaired, enabling 
other audiences to learn a little more 
about this language. This action is part 

of the steps toward social inclusion, 
incorporated by the company, which 
seeks to adapt audio-visual materials 
to leverage changes in attitude in the 
lives of people. Using this material, the 
company was present in the I Bilingual 
Cultural Exhibition, organized by the 
Hearing Impaired Community of Porto 
Velho, in Rondônia. (GRI EU 24)

Residential disconnections

In order to improve the power disconnection rate, the Eletrobras 
distribution companies contacted customers to investigate the causes 
of their debts and attempt settlement.

The table shows a comparison between the number of consumer 

units and the time it takes for reconnection, in the period between 
disconnection and payment of overdue bills.

Total number of consumer units X length of time between 
disconnection and reconnection  (GRI EU27)

Under 48 hours
Between 48 hours and one week
Between one week and one month
Between one month and one year

More than one year

Total

2014
131,274
41,812
57,712
57,712
Not 
Applicable

2013
115,808
47,529
77,218
237,458
Not 
Applicable

2012
86,414
35,337
49,529
151,660
Not 
Applicable

2011
113,264
36,120
57,544
293,264
Not 
Applicable

288,510

478,013

322,940

500,192

The Eletrobras companies also consolidated the information 

concerning the length of time for reconnection after payment of the 
installment plan negotiated for the debt.

Total number of consumer units X length of time between payment of 
installment plan and reconnection (GRI EU27)
2012
18,008
2,905
913
2,257

Under 24 hours
Between 24 and 48 hours
Between 49 and 72 hours
More than 7 days

2013
19,324
5,281
1,496
4,029

36,557
2,179
1,967
9,114

8,063
5,045
1,880
1,707

2011

2014

Total

16,695

30,130

24,083

49,817

Since 2011, Eletrobras has been substantially decreasing the 

length of time for reconnection caused by default, demonstrating the 
importance of making its service available to consumers. (GRI EU27)

Customer satisfaction

In the first half of 2014, Eletrobras CGTEE, Chesf, Eletronorte, 

Eletronuclear, Eletrosul, and Furnas conducted Eletrobras’s 1st 
Integrated Satisfaction Survey. The study covered clients of the 
generation business (free and potentially free consumers, trading 
and distribution companies) and clients in the transmission business 
(users of the connected transmission services: distribution companies, 
free and potentially free consumers, generation and import 
companies). This survey will be conducted biennially. The survey 
methodology assessed the following dimensions: customer service, 
commercial, management of energy trading agreements, metering 
for billing, management of transmission and image agreements. (GRI 
PR5)

Customer Satisfaction Survey - Generation and Transmission  (GRI PR5)
Satisfaction (%)
84.00%
92.10%
82.23%

Trading/Generation Companies
Free and Potentially Free Consumers/Generation
Distribution/Generation Companies

Client/Business

Users of Transmission Service– Connected/Transmission
Overall Satisfaction

86.95%
86.32%

144 145  
 
 
Satisfaction survey of the Distribution companies

The six distribution companies of Eletrobras measure the 
satisfaction of their customers and consumers through a survey 
conducted by ANEEL, based on the ANEEL Customer Satisfaction 
Index (IASC), and through a survey conducted by the Brazilian 
Association of Electricity Distributors (ABRADEE), based on the 
Perceived Quality Satisfaction Index (ISQP). This survey, among 
its main objectives, included the need to understand the level 
of satisfaction of residential consumers with the quality of the 
product and with the services provided by distribution companies; 
the generation of comparative performance rates between the 
companies; and the offer of incentives and work tools to distribution 
companies. 

In 2014, the Eletrobras distribution companies improved their rates 

in the three main topics, which resulted from efforts that aimed to 
enhance the service provided to customers at large.

Results of satisfaction survey - distribution (%)  (GRI PR5)

The organization as a whole
Customer Service
Distribution Services

2014

2013

2012

69.2
70.8
41.4

59.9
68.4
35.4

63.0
67.8
34.6

Customer Satisfaction (%) - Distribution  (GRI PR5)

69.2%

67.8%

68.4%

70.8%

63.0%

59.9%

41.1%

34.6%

35.4%

80%

60%

40%

20%

0%

Eletrobras Amazonas Energia received 

the 2014 ANEEL Customer Satisfaction 
Index Award in the North Region category, 
with a score of 62.59%, whereas Eletrobras 

Distribuição Acre received the 2014 IASC 
Award for the utility company with the largest 
growth over the previous year. The company 
grew by 41.05%.

Suppliers

Eletrobras seeks to nurture a close relationship with its suppliers, 

monitoring the development of their activities and maintaining 
constant dialogue and transparent relationships, based on ethical 
principles and regular updates on the procedures used in hiring and 
contract management. 

Suppliers and service providers of the Eletrobras companies enter 

into agreements that contain clauses governing the employment 
of minors under 18 at night shifts, unsafe, or unhealthy activities; 
minors under 16 in any activity whatsoever42; or of any individuals 
in degrading or compulsory labor in their production chain. When 
suppliers register or enter bidding processes, they should attach to 
the documents a formal commitment not to engage in such practices.
In 2014, a total of 132 cases of operations and significant suppliers 

identified as being at risk of occurrence of child labor were found, 
representing an increase of 450% in the number of cases, mainly due 
to the expansion of the scope of the report43. (GRI HR6)

All suppliers must also mandatorily present a statement 

concerning non-engagement in forced, compulsory, or degrading 
work, as a formal commitment undertaken with Eletrobras. Currently, 
100% of the agreements comply with the Code of Ethics of the 
Eletrobras companies.

In 2014, Eletrobras identified 134 significant suppliers as having 

risk for incidents of forced or compulsory labor44. Non-compliance 
with contract clauses entails the application of the appropriate 
sanctions established in the contract, including suspension of the 
right to engage in bidding processes with Eletrobras, the possibility of 
administrative proceedings, and the filing of a formal complaint with 
the Public Prosecutor’s Office. (GRI HR7)

Organization as a whole

Customer Service

Distribution Service

2012

2013

2014

42  Except for apprentices, for minors 14 and older.
43  The reporting scope of this indicator is more comprehensive this year, since, in 2013, Eletrobras Amazonas Energia, Cepel, CGTEE, and Distribuição Piauí did not report this indicator. 

In 2014, only Eletrobras Distribuição Alagoas is not included in the report. The number of cases grew because the training offered by the Ministry of Planning, Working Groups, and 
alignment meetings provided a better understanding of the concept.

44  Data includes all Eletrobras companies, except for Eletrobras Distribuição Alagoas.

146 147 147  
BEST PRACTICES

Eletrobras Eletronorte held, in October 2014, 
the Seminar on the Promotion of Decent Work 
and on the Eradication of Forced Labor, with the 
support of the International Labor Organization 
(ILO), in partnership with Caixa Econômica 
Federal, included in the project of the National 
Plan for the Eradication of Forced Labor, to 
which it is a signatory. At the end of the Seminar, 
representatives of the suppliers invited made a 
symbolic pledge to the National Pact.

l

e
t
r
o
n
o
r
t
e
E
s
a
r
b
o
r
t
e
E

l

Eletrobras Distribuição Acre held the 1st Supplier 
Summit, aiming to strengthen its relationship with 
the supply chain and disseminate best practices 
in sustainable management. The event offered presentations on sustainable 
development concepts, the legal grounds for sustainable purchases, best 
practices in sustainability developed by the Eletrobras companies, and the 
expansion of contractual clauses.

Seminar on the Promotion of Decent Work and on the Eradication 
of Forced Labor

Strategic Procurement Logistics Committee (CELSE)

All actions of the Eletrobras companies oriented to the supply 

chain comply with the guidelines established by the Strategic 
Procurement Logistics Committee (CELSE), which is responsible for 
managing the of the Eletrobras companies. Among its objectives, 
CELSE seeks to foster the increased efficiency and competitiveness 
of the Eletrobras companies and, among its duties, the company 
aims to engage suppliers in corporate citizenship and social and 
environmental responsibility actions. 

CELSE conducts its activities integrating all Eletrobras 

companies through working groups (WG), with the participation of 
representatives of their procurement departments.

The WG Sustainable Procurement, one of CELSE’s subgroups, is 

structuring a tool and methodology to monitor suppliers in the 
sustainable aspects that will be adopted by all Eletrobras companies 
to monitor their key suppliers.

Sustainable purchases

The Ministry of Planning, Budget, and Management offered an exclusive training course on 

sustainable public purchases to approximately 40 employees of the procurement departments of the 
Eletrobras companies. The main focus of the training course was to encourage participants to perform 
their activities committed with the implementation of sustainability criteria and requirements.

Forums - Sustainable purchases

In addition to internal engagement toward sustainability, Eletrobras has been participating in a 
number of forums that promote sustainable management in all means of production, among which 
the participation of Eletrobras in the working group of the Brazilian Association of Technical Standards 
(ABNT) stands out in terms of the preparation of an ISO to standardize sustainable purchases, aiming at 
structuring and establishing a methodology to apply best practices in corporate purchases and foster a 
significant change in supplier relationship management.

Purchase policies and processes45

Pursuant to Law 8,666/1993, which sets out standards for bidding 
processes and contracts, Eletrobras cannot adopt a policy, in bidding 
processes, to favor the hiring of local suppliers. However, Eletrobras 
takes into account locations and costs of hiring in its direct purchases, 
thereby favoring local suppliers46. 

In 2014, direct purchases47 amounted to R$ 31 million. Of this 
total, 68% (R$ 21 million) was spent with local suppliers. In turn, 
indirect purchases, those exceeding R$ 16,000, thus, requiring bidding 
processes, ended the year with a total of approximately R$ 3 billion, of 
which R$ 1 billion, or 34%, was with local suppliers.

direct purchases from local suppliers in 2014 (in R$ thousands)* 
(GRI EC6)

Total direct purchases
Total direct purchases from local suppliers
Percentage of direct purchases from local suppliers

* In 2014, data does not consider information on the following companies: Eletrobras Distribuição 
Alagoas, Distribuição Rondônia, Distribuição Roraima, Eletronuclear, Eletrosul, and Furn

31,256.5
21,247.3
68.0%

The relationship with suppliers is duly covered in the Anti-corruption Program 
of the Eletrobras companies, which aims at identifying, correcting, and 
preventing fraud and corruption, in addition to the inclusion of contractual 
clauses that prohibit such practices, subjecting them to the penalties provided 
for in the contracts when for cases of proven irregularities.

45  Data does not include information on the following companies: Eletrobras Distribuição Alagoas, Distribuição Rondônia, Distribuição Roraima, Eletronuclear, Eletrosul, and Furnas.
46  Local suppliers are those whose place of business is located in the same geographic region as the procurement unit of the Eletrobras companies.
47  Direct purchases are those valued at R$ 16,000 or less. For Itaipu Binacional, the amount of direct purchases is up to US$ 100,000.

148 149 149  
 
 
 
Freedom of association and collective bargaining

As a signatory to the Global Compact, Eletrobras supports the 
principles established therein, including freedom of association. This 
commitment is reflected in its Code of Ethics, valid for all suppliers 
and attached to contracts. In 2014, a total of 77 operations and 
significant suppliers were identified as being at risk of having their 
rights to exercise freedom of association and collective bargaining 
violated48. 

Pursuant to the laws in effect, Eletrobras is not allowed to 

intervene in negotiations between contractors and their employees, 
regardless of their presence at the company’s facilities; however, all 
applicable measures are taken to ensure compliance with agreements 
and covenants. (GRI HR5)

Engagement with communities

The operations of the Eletrobras Companies - hydroelectric and 
thermal power plants, and transmission and distribution systems - 
can produce a greater or lesser degree of social impact, depending on 
the characteristics of the region where they are implemented.

The concern for impacts – whether positive or negative – generated 

by its operation is constantly present in the projects developed by 
Eletrobras. In the feasibility assessments, the companies prepare 
Environmental Impact Studies (EIS), whose scopes are defined by 
the licensing environmental agencies. The analysis of the social 
and environmental impacts of the project is conducted through the 
identification, estimation of the magnitude, and interpretation of 
the importance of potential relevant impacts, breaking down effects 
as positive and negative, beneficial and adverse, direct and indirect, 
immediate, medium-, and long-term, temporary and permanent, their 
degree of reversibility, their cumulative and synergetic properties, 
and the allocation of social burdens and benefits. (GRI 1.2, GRI EC8, GRI EC9, 
GRI SO1)

The interaction and decisions concerning the surrounding 
communities, since they involve complex situations and multiple 
interests, are taken based on dialogues in various formats, especially 

48  Data on indicator HR5 includes all Eletrobras companies, except for Eletrobras Distribuição Rondônia.

through the involvement of the individuals affected, in public 
hearings, meetings, and other summits, in which agreements are 
drafted to define how the Eletrobras companies will develop the 
initiatives, whether voluntarily or compulsorily, depending on the 
terms of the licensing processes. (GRI SO1)

Preliminary identification of impacts and communities 
affected

The identification of the social groups affected occurs at the 
beginning of the planning phase of the operations. As planning 
stages proceed, specific studies are conducted to investigate the 
expectations of the population, its way of life, its economic base, 
and how it is organized. Issues such as the increase of the migrant 
population, impacts on infrastructure, and changes in land use, 
landscape, social structures, and local culture, among others, 
are included in the scope of the surveys to be conducted for the 
environmental studies; they aim to propose measures to minimize 
negative impacts and leverage positive ones. (GRI EC8)

One of the main impacts arising from the construction and 
implementation phases is the expectation for new jobs, which 
significantly increases inflow of migrants to the region. This 
substantial availability of workers overloads local infrastructure, 
especially in terms of health, education, and basic sanitation. 
Furthermore, the construction of projects increases road traffic, 
changes daily social interactions, and raises pollution and noise 
levels. In turn, the potential impacts arising from the operation 
of generation projects involve increased water consumption, risk 
of leakage, soil contamination, risks of accident, and potential 
greenhouse gas emissions. (GRI EC8, GRI EC9, GRI SO9)

The implementation of a project advances as the phases of the 
environmental licensing process are authorized. In order to obtain an 
Operating License for a project and its renovations, the activities of 
the social and environmental programs must be ongoing.

Positive and negative impacts and mitigation and 
compensation actions

The social and environmental programs of the projects are 

proposed to meet legal requirements and regulations, seeking their 
continuous enhancement and aiming at complying not only with 
legal recommendations, but also with social negotiations. For projects 
that pre-date the institutionalization of environmental licensing, 
specific procedures agreed upon with the licensing environmental 
agencies will be adopted (corrective licensing). Eletrobras is up-to-
date with environmental laws and regulatory frameworks through 
a working group of the Environment Subcommittee of the Eletrobras 
companies. (GRI SO10)

150 151 Through its experiences, Eletrobras ratifies the need for 

clarification meetings and for the development of communication 
channels with the various social groups affected, as early as the 
initial planning phases. Both in the EIS and in the preparation of 
environmental programs in the Base Project phase, communities are 
invited and encouraged to take part in discussion forums about the 
project and its impacts and to voice their expectations. Information 
on the studies under Eletrobras’s responsibility are made available on 
its websites and questions can be sent in through “Contact Us”.

The social impacts arising from projects of the electric utilities 

sector relate to changes in housing, employment, and local 
environmental conditions, especially for the surrounding population. 
Throughout the lifecycle of the project, programs are developed to 
mitigate the impacts it caused and, generally, to improve the living 
conditions of the population. (GRI 1.2) 

Development actions for agricultural producers and 
fishermen in the vicinity of the Sobradinho dam (BA)

The purpose of Eletrobras Chesf’s project is to train fishermen 
and their children, so that they can improve their quality of life and 
increase their income. Training courses are held on Processing of Fish, 
Care and Maintenance of Outboard Motors and Diesel Marine Engines 
and Initiation to Computer Science. The project is conducted in the 
Lower São Francisco River, downstream of the Xingó HPP, serving 
2,000 people, with an investment of R$ 800,000 in 2014. (GRI EC9)

Regional Insertion Plans

Eletrobras Eletronorte’s Regional Insertion Plans, called PIRTUC and 

PIRJUS49, stimulate the regional development of the municipalities 
located within the area of influence of the Tucuruí HPP through 
the execution of work in the various pillars of the Sustainable 
Development Plan of the region, such as education, health, basic 
sanitation, urbanization of municipal headquarters, infrastructure, 
public management, and institutional strengthening, generation 
of job opportunities and income, sports and leisure, and economic 
development. The volume of resources that had been invested in 
PIRTUC by 2014 was approximately R$ 184 million, of which R$ 
4,764,317.00 in 2014 alone. For PIRJUS, by 2014, R$ 40 million had 
been invested, of which R$ 5,721,769.00 were invested in 2014 alone. 
The IPIRÁ project is an example in the compensation of impacts to 
fishermen: it was born out of one of the requests of the fishermen 
directly affected by the construction work of the navigation locks of 
the Tucuruí HPP. Currently, two cooperatives (COOPAT and COOPAB) 
farm fish in tanks. In 2014, a total of 38,500 kg of fish was produced, 
which yielded approximately R$ 160,000 to the cooperative. (GRI EC8, 
GRI EC9)

49  PIRTUC: Regional Insertion Plan of the municipalities upstream of the Tucuruí HPP and PIRJUS: Regional Insertion Plan downstream of the Tucuruí HPP.

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Community Production Centers

Among the Income and Employment 
Generation projects conducted by Eletrobras 
holding, the Community Production Centers 
stand out; they are small agricultural 
industries that promote the productive use 
of energy in production processes, which add 
value to family-based production. In 2014, 
for example, an agreement was entered into 
with Cooperativa Leiteira Transamazônica 
(Coopetra) for the implementation of 
three centers to process milk production in 
Rurópolis (PA), in the Tapajós River basin. 
The project benefitted 210 people and 
approximately R$ 143,000 was invested. By 
the end of 2014, a total of 23 Community 
Production Centers had been implemented. 
(GRI EC9)

Community Production Center Santo Antônio do Rio Preto

Projeto Linha Verde (Green Line Project)

The purpose of the project is to foster training, awareness, 

employment, and income in the communities of the municipalities 
of Peritoró, Matões do Norte, and Miranda do Norte (MA), through 
sustainable management and production of vegetables, using 
mandala gardens. The project benefits 150 people and the investment 
made by Eletrobras Eletronorte totals R$ 117,560.00. (GRI EC9)

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Projeto Quintais (Backyards Project)

Focusing on food health and safety, the 
Backyards project has been developed since 
2004 through the partnership between 
Eletrobras CGTEE, the Brazilian Agricultural 
Research Corporation (EMBRAPA), and the 
Goiás Research Foundation (FAPEG). The 
project seeks to contribute to the social, 
economic, and environmental sustainability 
of socially vulnerable audiences, especially 
family farmers, settlers benefited by land 
reform, Indigenous communities, quilombo 
inhabitants, and students of rural and urban 
schools. The project addresses the following 
issues: cultural (recovery of the habit of 
having orchards in one’s backyard), ethnical 
(involving blacks, whites, and Indigenous 
people), environmental (conservation of 

Projeto Quintais

152 153  
 
 
native fruit species and wild animals), food (supply of fruit and their 
products to beneficiaries throughout the year), economic (surplus 
production is transformed into concentrated juice, jam, sweets, or 
sold fresh, generating income), and medicinal (fruit, their parts, 
and the parts of plants can be used to prevent or fight diseases). 
Each backyard has five plants, of at least 18 species of fruit, selected 
based on their nutritional characteristics, medicinal properties, and 
adaptability to local soil and to the temperate climate of the region. 
Between 2013 and 2014, a total of 274 backyards were implemented, 
totaling 24,660 seedlings, that is, 1,370 seedlings of each species. In 
2014, the total invested in this project was R$ 400,000. (GRI EC9)

Community Entrepreneurship Centers

Employment and income generation projects for women, through 

the development of patchwork products and conducted through 
a number of partnerships in the municipalities where Eletrobras 
Eletrosul operates. In 2014, the cities benefited were Santa Vitória do 
Palmar, Santana do Livramento, Candiota, and Nova Santa Rita (RS) 
and Lages, São José do Cerrito, and Campo Belo do Sul (SC). In 2014, a 
total of 74 entrepreneurs benefited and the total investment reached 
R$ 172,000.(GRI EC9)

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Environmental educommunication actions 
contribute to reduce company costs

The purpose of the actions promoted by Eletrobras 

Chesf is to raise awareness of the communities 
surrounding the project concerning the sustainable use 
of natural resources and the consequences of vandalism 
to transmission lines and field burning practices under 
right-of-way. In 2014, the Sugarcane Field Burning 
Control actions included three transmission lines: the 
230 kV Rio Largo II/Arapiraca III Transmission Line, 
the 230 kV Arapiraca III/Penedo Transmission Line, 
and the 230 kV Rio Largo/Braskem Transmission Line. 
Regarding the campaigns to protect insulators, actions 
were conducted in the following lines: the 230 kV 

Banabuiu/Fortaleza Transmission Line, the 230 kV Milagres/Banabuiu 
Transmission Line, the 230 kV Angelim/Tacaimbó Transmission 
Line, and the 230 kV Tacaimbó/Campina Grande Transmission Line. 
The campaigns to protect insulators reduced the total number of 
temporary and permanent failures in the transmission system, 
increasing its availability, and reducing variable installment amounts 
caused by unavailability, avoiding R$ 835,000 in monetary sanctions.   
(GRI 1.2, GRI EC9, GRI EU21)

Hortas Comunitárias Program (Community Vegetable 
Gardens)

Developed in the states of Paraná, Santa Catarina, Rio Grande do 
Sul, and Mato Grosso do Sul by Eletrobras Eletrosul, the program offers 
income alternatives to the communities located in the vicinity of the 
transmission lines and enables the appropriate use and protection of 
right-of-ways, preventing illegal occupations. The integration between 

community, public authorities, and the private sector has been the 
foundation for the success of its actions. Currently, there are 39 active 
community vegetable gardens in the states of Santa Catarina, Paraná, 
Rio Grande do Sul, and Mato Grosso do Sul, with a cultivation area of 
approximately 300,000 m². The beneficiaries, totaling 1,110 families, in 
addition to receiving guidance and support for the activity, are trained 
in various topics related to agriculture. The total invested in 2014 was 
R$ 59,906.87. (GRI EC9)

Cultivando Água Boa Program (Cultivating Good Water)

Since the 1980s, Itaipu Binacional had been 
conducting infrastructure work with actions that 
were limited to the 16 municipalities located 
on the margins of its reservoir. However, in 
2003, when a new and more comprehensive 
mission was defined, the company initiated 
the Cultivando Água Boa Program, expanding 
its actions to 29 municipalities of part 3 of 
the Paraná River basin, with increased focus 
on sustainable regional development. Its 
actions reach over 1 million people. Cultivando 
Água Boa (CAB), Itaipu Binacional’s social 
and environmental program, also has sub-
programs, whose actions are centered around 
various audiences, such as farmers, Indigenous 
communities, youths, fishermen, waste 
pickers, quilombo inhabitants, etc. Demand 
for infrastructure work and services begins in 
these sub-programs, through their management 
committees, and the needs of the communities 
involved are pre-assessed.

In 2014, to celebrate the 11th anniversary of 
the Cultivando Água Boa program and the 40th 
anniversary of the company, the Encontros e 
Caminhos (Reunions and Paths) project was 
launched, with micro-expeditions in the 29 
municipalities of the Paraná Basin 3 (BP3). The 
activity reinforced the community’s engagement 

in environmental protection, with a 53-day 
program and an audience of almost 80,000 
people. Over 400 activities were conducted, such 
as cultural presentations to raise awareness of 
the audience in relation to pressing need for 
environmental protection, camping outdoors, 
Water Pacts, collection of electronic waste, and 
talks with pioneers, in addition to technical 
visits to the actions the program develops in the 
municipalities of BP3.

 y On September 25, 2014, representatives 

of 13 Ibero-American nations gathered to 
learn more about the actions of CAB. This 
meeting was a step forward into turning 
CAB into a program of the Ibero-American 
General Secretariat (SEGIB), geared toward the 
exchange of best social and environmental 
practices. Currently, it is being replicated in 
five countries: Guatemala, the Dominican 
Republic, Uruguay, Argentina, and Paraguay. 

 y Through an agreement with BNDES, 

approximately R$ 400,000 were allocated to 
a community of family beekeepers in Paraná, 
enabling the improvement of the production 
process and increased income. Other agreements 
were entered into with three additional cities for 
the development of Sanitation Plans, covering the 
productive inclusion of waste pickers. (GRI EC8, GRI 
EC9, GRI EN14, GRI EN26)

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154 155  
 
 
 
Learn more about the Cultivando Água Boa Project at: 
http://www.cultivandoaguaboa.com.br/o-programa/sobre-o-programa

Tornar a Esperança Visível Project (Make Hope Visible)

The purpose of the project is to socially recover and integrate inpatients of Fazenda da Esperança, in 

Roraima, through the construction of a bakery, in which drug addicts and alcoholics will be trained, so that, 
once their treatment is complete, they can be integrated or re-integrated in the job market. This action is 
conducted in partnership with the State Department of Labor and Social Services. Currently, the project 
benefits 108 people and the investment made by Eletrobras Eletronorte totals R$161,960.26. (GRI EC9)

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Social Project Caminhos (Paths)

The purpose of the Eletrobras Furnas’s 

Caminhos Project is to promote sports 
as a tool to develop the education and 
inclusion of adolescents in the job 
market. Currently, the project benefits 
200 children, adolescents, and youths 
between 7 and 17 years of age, living in 
the Cidade Nova I and II districts. Through 
an integration with the company 
Cáritas and with the community of 
these districts, an awareness work is 
being developed, based on discipline 
and mutual respect, and the feelings of 
unity, responsibility, and environmental 
protection are being reinforced. Moreover, 
this project integrates youths into the 
job market through the Apprenticeship 
Program of the Ministry of Labor and 
Employment. The total invested in 2014 
was R$ 201,426.00. (GRI EC9)

about the projects and the development of compensation programs 
that go beyond the requirements of the licensing process. An example 
are the programs for the compensation of impacts arising from the 
hydroelectric power plants in operation with the Waimiri-Atroari and 
Parakanã groups. In activity for over two decades, they are nationally 
and internationally recognized for the cultural and nutritional 
recovery and stability. (GRI 4.16) 

Diálogo TAPAJóS (TAPAJóS DIALOGUE)

In order to build a transparent relationship with the 
communities that could be affected by future hydroelectric 
power plants, a project for social communication and 
interaction, called Tapajós Dialogue, was developed. 
Based on studies, the project fosters communication with 
populations – including Indigenous communities – and 
entities of the region, focusing on the continuous exchange 
of information between the responsible parties and society. 
Its main responsibilities are: 

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Contribute, so that people and institutions can make 
well-grounded decisions about their activities in 
the present and in the near future, considering the 
possibility that hydroelectric developments may be built 
in the region. 

Create conditions for information to reach those responsible for the 
studies. The actions are centered around the development of relationships 
and the establishment of an efficient communication channel between 
the companies and their external audience, especially the communities 
affected.

In 2014, the Tapajós Dialogue team, responsible for the social communication 
of the projects of the São Luiz do Tapajós and Jatobá hydroelectric power 
plants, held the first workshop to translate the videos about the project into the 
Munduruku language, conducted by leaders and teachers of this ethnic origin. 
The methodology used in the translation of the videos was developed with the 
participants, ensuring the quality of the contents translated. The translation 
process, in addition to enabling the transmission of basic information to 
Indigenous peoples, with the distribution of 100 DVDs containing the video 
spoken in Munduruku, originated an interaction that increased mutual 
understanding and the exchange of information. (GRI 4.16)

Engagement with Indigenous communities

Pursuant to its commitment to the dialogue with communities, 

in recent years, Eletrobras has been engaged in the development 
of feasibility studies for major hydroelectric projects, which have a 
direct effect on Indigenous communities, and the company has been 
reinforcing and building its relationship with the National Indian 
Foundation (FUNAI) and with the Indigenous communities. 

This implies, in practical terms, in a set of actions, such as meetings 

Since September 2012, a number of communication actions and 

interactions have been conducted in connection with the studies 
concerning the São Luiz do Tapajós hydroelectric development (PA). 
Starting in 2013, these actions also include the stakeholders related 
to the Jatobá hydroelectric development. In 2014, approximately 
250 interactions with the stakeholders were conducted, with the 
engagement of 4,311 people. In addition, 472 people were assisted in the 
offices of the project. In 2014, seven primers were prepared for the two 
projects and approximately 20,200 units were distributed. (GRI 4.16, GRI SO1)

156 157  
 
 
 
 
Work plan for the Study of Indigenous Issues of the São Luiz 
do Tapajós hydroelectric development.

Seeking to introduce the Work Plan for the Study of 
Indigenous Issues of the São Luiz do Tapajós hydroelectric 
development, Eletrobras held a meeting with the Munduruku 
Indigenous peoples, in the Praia do Mangue Indigenous 
Territory, in Itaituba (PA), in April 2014. In September of the 
same year, Eletrobras also participated in the meeting held by 
the Secretariat-General of the Presidency of the Republic to 
discuss the Plan of Hearings with Indians.

Kayapó

In 2014, the company proceeded with the management 

of the cooperation agreement entered into with Instituto 
Kabu, Norte Energia, and FUNAI, for the implementation of a 
project to support the independence of the Kayapó Indigenous 
communities who live on the west side of the Xingu River 
(PA), a region directly impacted by the Belo Monte HPP and 
strategic for the development of Eletrobras’s businesses. The 
project, established in 2013, is managed by Eletrobras, has 
a three-year term, and total budget of R$ 4.5 million. With a 
planned allocation of R$ 1.5 million for the years 2015 and 
2016, respectively, the project benefits 1,500 people, from nine 
Indigenous communities in the region. Through the project 
and the field visits to villages involved, in order to monitor the 
progress on site, and to directly interact with the population, 
Eletrobras enhanced its relationship with the Indigenous 
Kayapó people inhabiting the Middle Xingu River basin. 

For the Kayapó do Leste, the same process was adopted in the 
preparation of a project that would cover the tribes on this side 
of the river. Therefore, a Participatory Planning Workshop was 
organized in the city of Tucumã (PA), with the participation of 
90 leaders, of the local FUNAI, and of an Eletrobras team, during 
which project contents and form were discussed and validated, 
with an additional budget forecast of R$ 4.5 million in three 
years.

This project management approach qualifies the relationship 
with the communities affected by the direct or indirect impacts 
of Eletrobras’s activities, producing strategic results for the 
completion of its projects, whether through the “social license 
to operate,” mitigating, therefore, the risks of the project, 
whether to support the strengthening of communities that 
protect natural resources that are critical for the hydroelectric 
developments of the companies, such as the Kayapó, whose 
traditional way of living adds to the conservation of drainage 
basins that will feed the company’s hydroelectric developments 

in the region of the Xingu River. Thus, this management 
approach developed in the project with the Kayapó Indigenous 
communities makes Eletrobras even more qualified to 
undertake future projects that may be located near Indigenous 
territories. For 2015, the goal is to implement the project to 
support Indigenous peoples on the east side of the Xingu River.
(GRI 4.16)

Displacement of the population 

Since the beginning of the planning process, the Eletrobras 

companies have been examining their projects focusing on 
minimizing displacement, seeking alternative locations to prevent 
any interference in communities. Whenever this impact cannot be 
avoided, decisions pertaining to compensation and minimization 
are made based on dialogues with the local population and their 
representatives. Partnerships are established according to the reality 
of the community affected. Generally, city governments, community 
representatives, social movements, NGOs, and universities 
are involved. On the other hand, issues involving land-reform 
settlements, Indigenous populations, and quilombo inhabitants are 
negotiated through their legal representatives, that is: INCRA, FUNAI, 
and Fundação Palmares.

In the areas of the reservoirs of hydroelectric power plants, in 
which displacement of populations is more frequent, since 2010, 
Brazil has relied on specific regulations that govern the identification, 
qualification, and public registration of the population affected. The 
Social and Economic Registration, conducted during the studies that 
predate the auction for the concession of developments, reinforces 
the commitment to the rights of the individuals affected and assesses 
the possibility of allowing residents to remain or use a remaining 
area of the reservoir. 

In other situations, such as for thermal plants or wind farms, 
physical and economic displacement is minimal and companies 
identify the population affected, pursuant to the instructions of 
environmental agencies. For transmission and distribution lines, 
alternative project layouts are assessed, to avoid displacement of 
people. If this change is not feasible, the right-of-way is registered for 
restricted use, upon payment of respective compensation and, when 
necessary, eminent domain is made through the acquisition of the 
property.

If any involuntary moves and consensual physical and economic 

displacements are necessary, resettlements and compensations 

158 159 are conducted based on the laws in effect, on technical assessment 
standards issued by ABNT, and on the programs and environmental 
constraints approved by the respective environmental agencies. 
The assessment of the social and psychological impacts on the 
individuals and communities affected occurs through the survey and 
monitoring of the resettled population and the results are sent to the 
environmental agency responsible for the licensing process.(GRI 1.2, GRI 
EU20)

In 2014, a total of 451 individuals were economically resettled. 

Displacements occurred because of the implementation of four 
transmission lines and the construction of Eletrobras’s Batalha 
HPP. In the same period, in addition to the people displaced, others 
were compensated, although not displaced, namely: 147 individuals 
in connection with Eletrobras Eletrosul, due to the opening of 
access ways, the restriction of the use of the right-of-way, and the 
acquisition of a portion of the properties; and 51 people in connection 
with Eletrobras holding, in the Brazil-Uruguay Interconnection, 
totaling 676 people. The total amount of the compensations reached 
R$ 14 million. In turn, Eletrobras Amazonas Energia acquired 75 
properties, which cost R$ 2,969,027.3, to build five transmission lines 
and one substation. (GRI EU22)

Number of people displaced* (GRI EU22)

2014

2013

Physical 
displacement

Economic 
displacement

Physical 
displacement

Economic 
displacement

Expansion of Plants

New Transmission Lines

New Plants

Total number of people displaced

Total number of people displaced

Total number of people compensated
Monetary value paid in the compensation of the 
people displaced (in R$ thousands)

0

0

0

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0

451

27

478

478

676

0

16

12

28

0

325

0

325

353

1,238

13,993,960.5

13,814,994.5

*Data does not consider:
In 2014: Eletrobras CGTEE, Distribuição Acre, Distribuição Rondônia, Distribuição Roraima, Distribuição Piauí, Distribuição Alagoas, Chesf, Eletronuclear, and Eletronorte.
In 2013: Eletrobras CGTEE, Distribuição Acre, Distribuição Rondônia, Distribuição Roraima, Distribuição Piauí, Distribuição Alagoas, Chesf, and Eletronuclear.

Private social investments

The Eletrobras companies acknowledge that they are responsible 
for maintaining a quality relationship with communities, allowing 
for ethical and transparent dialogue that leverages the development 
of projects to improve the quality of life of the population. 

In this sense, a advance in community relationship management 

was the development of the Social Responsibility Policy of the 
Eletrobras companies. Resulting from a continuous development 
process in place in the Eletrobras companies, the new policy assists in 
the prioritization of the voluntary investments made by companies to 
assist social and cultural projects and any donations that contribute 
to the sustainable development of the community with which they 
interact. In addition, Eletrobras has been in line, since 2005, with the 
Millennium Development Goals (ODM), which are used as criteria for 
the selection of social projects that are supported by the company. In 
2014, these investments totaled R$244,283,228.6850.

National Association of People Affected by Dams (ANAB)

In 2014, the agreement executed between Eletrobras holding and 

ANAB in 2012 continued, aiming to contribute to the improvement 
of the quality of life of the populations affected by dams, through the 
use of social technology and access to public policies that favor the 
growth in the supply of healthy foods, alternative energy, and income. 
Approximately 300 people affected by dams were benefited.

Corporate volunteer work program 

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At Eletrobras Eletrosul, employees are 
encouraged and have the opportunity to 
donate a fraction of their time, effort, and 
talent to a community cause. Associated 
with social entities in the states where 
the company operates, they can register 
for Eletrosul’s Corporate Volunteer Work 
Program. The activities are conducted so 
as not to affect their professional activities 
and contribute to the transformation of 
the social reality of communities, such as 
the Leãozinho da Cidadania Project, which 
aims at informing, mobilizing, and raising 
awareness of employees about using their 
withheld income tax in social projects.

50  The values that refer to Itaipu Binacional were provided in dollars and converted into Brazilian real based on the exchange rate on December 31, 2014 (1 USD = R$ 2.62) (GRI 3.9)

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Jovens Atletas – Correndo para o Futuro 
(Young Athletes - Running Toward the 
Future)

Focusing on the 2016 Olympic Games, the 
adolescents of the Jovens Atletas – Correndo 
para o Futuro project, maintained by the city 
government of Foz do Iguaçu and by Itaipu 
Binacional’s Child and Adolescent Protection 
Program (PPCA), received additional support 
toward the Olympic achievement. Five 
athletes of the project were selected by the 
Paraná Olympic Talent Program (TOP 2016), 
which is an initiative that offers financial 
support to the best athletes in the state. Until 
the end of 2014, they received a monthly 

aid of R$ 500. This amount will facilitate their training and increase 
household income. The company offers training gear, uniforms, and 
food supplements, and defrays travel and transportation costs; daily, 
it trains 70 adolescents, in 27 track and field sports.

To learn more about Eletrobras’s policies, visit www.eletrobras.com > 
Sustainability > Corporate Governance > Management Tools and Policies

Government and Public Policies

The Eletrobras companies support important initiatives of the 
Federal Government, managing programs and social funds, some of 
which involving access to electricity and energy efficiency.

In this sense, Eletrobras operates in compliance with the public 
policies that stimulate the sustainable development of the country 
and of its population.

National Program for the Conservation of 
Electricity (PROCEL)

Initiative of the Brazilian government to foster efficient energy 
use and fight waste, Eletrobras is responsible, under the coordination 
of the Ministry of Mines and Energy, for conducting the activities of 
PROCEL, providing the technical and financial support required. Since 
its implementation, in 1985, the energy results obtained have enabled 
the postponement of investments in the electric utilities sector, 
a reduction in emissions of carbon dioxide equivalent (CO2e), and 
the incentive to the technological development of energy-efficient 
equipment.

In 2014, Eletrobras PROCEL contributed to savings of over 
10,500 GWh, which is equivalent to the annual consumption of 
approximately 5.25 million households. Additionally, the program 
avoided the emission of 1.4 million tCO2eq, which corresponds to the 
annual emissions of 489,000 vehicles. The costs saved in the electric 
utilities sector through the results produced by PROCEL in 2014 
amounted to R$ 1.17 billion. (GRI EU7, GRI EC9)

PROCEL is present across Brazil through sector-specific programs 
in connection with education, information dissemination, buildings, 
environmental sanitation, municipal energy management, public 
lighting, and industry. In 2014, the main achievements of these 
industry-specific programs are:

PROCEL Seal

The purpose of the PROCEL Energy Savings Seal is to be a simple 
and efficient tool that enables consumers to identify the most efficient 
equipment and appliances in the market and drive the technological 
development and enhancement of these items.

To this effect, the PROCEL Seal develops the capacity of labs and 
research centers, assists in the establishment of maximum energy 
consumption levels for equipment, pursuant to the Energy Efficiency 
Law (10,295/2001), and provides input to INMETRO in the preparation of 
technical standards for energy efficiency testing. The network of testing 

162 163  
 
 
labs that grant the PROCEL Seal is formed by over 20 labs located in 
research centers and universities, involving more than 280 professionals.
In 2014, microwave ovens and A-line and linear LED light bulbs began 

receiving the PROCEL Seal, expanding the sub-program’s portfolio to 39 
product categories. (GRI EU7, GRI EC9)

PROCEL Edifies

PROCEL Edifies stimulates the conservation and efficient use of 
natural resources (water, light, ventilation, etc.) in buildings, curbing 
waste and impacts on the environment and conducts its activities 
according to six pillars: human training, technology, dissemination, 
support to regulation, housing and energy efficiency, and the support, 
through agreements, protocols, and sponsorships with academic 
entities, to manufacturers and trade associations, and development 
agencies. In 2014, the following actions can be highlighted:

 y Launch of the Procel Seal for Energy Savings in Buildings, 
an alternative to address the minimum energy efficiency 
requirements set forth by the Leadership in Energy and 
Environmental Design (LEED). In 2014, nine buildings and seven 
projects were certified;

 y Technical support to the National Building Labeling Program 
(PBE Edifies), in partnership with INMETRO. In 2014, a total of 
121 National Energy Conservation Labels (ENCE) were awarded 
to commercial, service, and public buildings and another 2,120 
labels, to residential buildings.

 y  Preparation and launch of the activities of the project Applying 
UK Expertise to Develop a Smarter Grid in Brazil, funded by the 
British embassy, through the Prosperity Fund.  
(GRI EU7, GRI EC9)

PROCEL Reluz 

PROCEL Reluz works in the implementation of energy efficiency 

projects in public and traffic lighting systems, replacing obsolete 
equipment with more efficient ones. Furthermore, it builds the 
capacity of labs in Brazilian universities and research centers, focusing 
on the efficient use of public and traffic lighting systems. In 2014, 
approximately 33,000 public lighting points were implemented in 
three municipalities of the states of São Paulo, Piauí, and Goiás. In 2014, 
savings in electricity and reduced demand in peak hours amounted to 
150,557 MWh and 34,338 kW, respectively. (GRI EU7, GRI EC9)

PROCEL Industry

PROCEL Industry develops activities that stimulate energy 

efficiency through partnerships with state industry federations, the 
National Confederation of Industry (CNI), universities, SEBRAE, and 
trade associations. The work developed with the industry federations 
help identify points with the most potential for energy savings in 
motor systems, train multipliers and industrial players in energy 
efficiency, prepare and implement economically feasible proposals 
in the energy diagnoses, and disclose the results. In universities, the 
actions are developed focusing on the implementation of labs to 
optimize motor systems with educational purposes (LAMOTRIZES), 
in addition to offering scholarships for the development of 
undergraduate and graduate studies on the topic.

In 2014, PROCEL Indústria assessed potential energy savings 
that totaled 1,200 MWh/year, through the energy diagnosis of the 
Barbacena unit of Hydro Alunorte, in partnership with Rhodia-Solvay.
In addition, the Program has been taking part in national meetings 
for the preparation of sub-standards pertaining to technical standard 
NBR ISO 50001 - Energy Management Systems, published in 2011. (GRI 
EU7, GRI EC9)

PROCEL Education

PROCEL Education has been developing actions in all levels of 
formal education in Brazil. Thanks to the partnership with energy 
distribution companies, through the Energy Efficiency Program (PEE), 
regulated by the Brazilian Electricity Regulatory Agency (ANEEL), and 
with public and private primary education institutions, through the 
methodologies “Energy that transforms” and “Nature of the landscape 
- Energy: resource of life”, PROCEL Education has helped children and 
youths in primary education. According to ANEEL, the education 
projects launched in 2014, as part of PEE, benefited approximately 
1,270 schools, 4,678 teachers, and 477,305 students, thanks to PROCEL 
at Schools.

The Program has also been contributing to professional training, in 
partnership with technical schools and higher education institutions. 
In 2014, through distance learning, two classes graduated from the 
ENERGE course, which is offered in partnership with the Federal 
University of Itajubá (UNIFEI) to 272 students from 91 higher 
education institutions across the country. 

In 2014, the Energy Efficiency Innovation Center (InovEE) was 
launched in the São Paulo State University (UNESP) and operates in 
two strategic lines: education for energy efficiency and storage of 
energy. (GRI EU7, GRI EC9)

164 165 PROCEL Sanitize

PROCEL Sanitize operates, through strategic partnerships, in the 

following areas: promotion of energy-efficiency training actions 
aimed at professionals of the environmental sanitation industry; 
incentive to the development of projects that promote energy 
efficiency and prevent waste of water and energy in sanitation 
systems, and support to Applied Research, Development and 
Innovation – P&D+I actions, through the engagement of the LENHS 
Network – Laboratories of Energy and Hydraulic Efficiency in 
Sanitation – and of the revision and publication of technical literature 
on energy efficiency and the control of and decrease in water waste 
in sanitation and irrigation.

In 2014, seven technical publications were issued, through a 
Technical and Financial Cooperation Agreement executed between 
Eletrobras and the Federal University of Paraíba (UFPB), and 58 
sanitation professionals were trained in hydropower diagnosis. 
Based on these diagnoses, conducted for three supply and sanitation 
companies (Itapira/SP, CAGEPA – João Pessoa/PB, and COSANPA – 
Belém/PA), potential energy savings of 1,557 MW/year, a decrease in 
peak demand of 500 kW/year, and a reduction in actual water losses 
of 2,118,000 m3/year were identified. (GRI EU7, GRI EC9)

PROCEL GEM

PROCEL GEM operates through three main pillars: i) Training 

Course - Saving Energy in City Governments; ii) Training of Municipal 
Energy Savings Agents, through Municipal Energy Management 
Learning Communities; and iii) Preparation of PLAMGES (Municipal 
Energy Management Plans). PLAMGE is a tool that supports municipal 
public administration and enables the understanding, management, 
planning, and control of energy use through the optimization of 
consumption, identifying potential savings. 

In 2014, two PLAMGES were completed in two municipalities 
of Pará, which, together represented potential energy savings of 
approximately 790 MWh/year. In addition, in 2014, the program was 
responsible for savings of R$ 3,129.89 in energy, through actions in 
city governments. (GRI EU7, GRI EC9)

PROCEL EPP

PROCEL Energy Efficiency in Public Buildings seeks to promote 

energy saving actions in federal, state, and municipal buildings 
and disseminate techniques and methodologies for the replication 
of projects in the following areas: lighting systems, HVAC systems, 
and other systems that promote energy savings and technology 
innovation in buildings and lab facilities.

In 2014, PROCEL EPP supported the publication and enforcement 

of Regulatory Instruction 02, of June 4, 2014, of the Ministry of 
Planning, Budget, and Management (MPOG), that sets out rules 
for the acquisition or rental of energy consuming machinery and 
devices by Federal governmental agencies, autonomous agencies, and 
foundations and the use of the National Energy Conservation Label 
(ENCE) in projects and respective new or retrofitted public Federal 
buildings. (GRI EU7, GRI EC9)

PROCEL Info

The Brazilian Energy Efficiency Information Center was created in 
2006 to become a national reference in the dissemination of quality 
information on the efficient use of energy and of PROCEL products 
and actions. The contents made available on the Portal are presented 
in an organized and structured manner, with a dynamic database 
that is constantly updated.

The team of the Center also works in the production and analysis 

of research, studies, and tools of interest to the public. Users can 
submit their technical works to be posted on the Portal, and they are 
also encouraged to send suggestions and tips on content in order 
to enhance the Portal’s database. In 2014, the PROCEL Info Portal 
received 591,000 page views, which corresponds to an average of 
49,000 monthly hits, and 6,056 new users registered, totaling 33,955 
since its creation. (GRI EU7, GRI EC9)

Energy Efficiency in Buildings

The energy efficiency topic brought big news 

in 2014. The World Cup, held in Brazil, was 
supported by the National Program for the 
Conservation of Electricity (PROCEL). The Arena 
das Dunas stadium, in Natal (RN), home to four 
World Cup matches, was the first stadium to be 
awarded the National Energy Conservation Seal 
called PBE Edifica. This certification is part of the 
partnership between INMETRO and Eletrobras, 
through the Brazilian Labeling Program (PBE), 
conducted by INMETRO to assess energy 
efficiency of buildings.

Eletrobras was responsible for the initial 
investments that structured this process in 
Brazil. The Arena das Dunas stadium achieved 
Overall Classification A and its efficiency levels 
were analyzed by specialists of LabCon and of 
the Federal University of Rio Grande do Norte, 
which is part of the Network of Energy Efficiency 

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Arena das Dunas

in Buildings (R3E). The audit was conducted by 
inspectors of Fundação CERTI (SC), which issued 
the seal. (GRI EU7, GRI EC9)

166 167  
 
 
 
 
 
 
 
 
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PROCEL Building Seal

In the end of November 2014, Eletrobras launched the PROCEL Edificações 

Seal to indentify highly energy efficient buildings. Currently, buildings 
account for 48% of energy consumption nationwide. The seal was launched 
during the ceremony to celebrate the 20th anniversary of PROCEL Seal.
PROCEL was also recognized internationally. Eletrobras received the 
Recognition Award, for its 30 years conducting the program, at the World 
Summit of Regions for Climate, in Paris. The event was organized by the 
Regions of Climate Action (R20), an entity that works in partnership with 
Eletrobras in projects such as renewable energy and use of LED in public 
lighting. (GRI 2.10, GRI EU7, GRI EC9)

Luz para Todos Program

The purpose of the National Program for Universal Access to 
and Use of Electricity - Luz Para Todos (LPT - Light For All Program), 
established in 2003 is to take, by 2018, electricity to the Brazilian rural 
population who does not have access to this service. 

Considered one of the largest social programs in the world by the United 
Nations (UN), it promotes universal access to electricity and is an example to 
be followed by other nations. The main objective of the Program is to provide 
service to geographically isolated populations, in a sustainable manner, 
prioritizing the use of renewable energy sources.

In addition to taking energy to the rural population, the Program 

offers solutions for its use as a driver of social and economic 
development in low-income communities, contributing to reducing 
poverty and increasing household income. Access to electricity 
enables integration with health, education, water supply, and 
sanitation services and with the social programs of the Federal 
Government. The program also provides for the free installation of up 
to three light boxes (one per room), two power outlets, conduits, light 
bulbs, and other materials required.

The LPT program helps retain families in rural areas, improving 
their quality of life. With access to electricity, families purchase home 
appliances and rural electric equipment, enabling them to increase 
their income, improve basic sanitation, health, and education, 
strengthening the social capital of these communities.

The initiatives of this program are prioritized to serve the 

communities assisted by the Citizenship Territory Program or by the 
Brazil Without Extreme Poverty Plan, in addition to rural settlements; 
Indigenous and quilombola communities; communities located 
within extractive reserves or within the areas of influence of energy 
generation or transmission projects for which the respective utility 
company is not responsible; schools; health centers; and community 
water wells.(GRI EU23)

Luz para Todos is coordinated by the Ministry of Mines and Energy 

and implemented by Eletrobras, which manages contracts and 
monitors the execution of the work for rural electrification. 

Also in relation to the LPT program, in many cases, the provision 
of service is subject to the execution of projects that require specific 
conditions, since the locations to be served are far from existing 
energy distribution lines, are geographically isolated, and are 
generally in areas with low population. Preliminary estimates 
predict a large demand for procedures under these conditions. 
Thus, to complement the Work Programs that predominantly use 
traditional distribution networks, the so-called Special Projects 
were created in 2009, aiming to provide service to geographically 
isolated populations, in a sustainable manner, prioritizing the use of 
renewable energy sources.

Since the implementation of the luz para Todos Program, in 2004, the 
Eletrobras distribution companies executed over 377,000 connections. The new 
connections made in 2014 generated the companies additional revenue of R$ 
783,700.

168 169  
 
 
Luz Para Todos: in numbers

 y Investments planned for the implementation of the Luz Para 

Todos Program, by the end of 2014: R$ 22.23 billion, of which R$ 
16.09 billion (72%) refers to sector-specific resources managed 
by Eletrobras (Energy Development Account and Global 
Reversion Reserve).

 y In 2014 alone, R$ 0.63 billion was released from CDE resources.
 y Since 2004, a total of R$ 13.24 billion (funded by CDE and RGR) 

was released, from a total contracted amount of R$ 16.09 billion, 
that is, 82% of the total resources contracted.

 y In 2014, a total of 90,568 connections were made, adding to a 

total of 3,200,410 since 2004.

 y Over 15.4 million people have benefited in the Brazilian rural 

area since the launch of the program, in 2004.

 y 95% of the overall goal of 3,370,475 connections was reached, 
considering the commitment made by the enabling agents to 
Eletrobras and to state governments.

In 2014, a total of 16,621 projects were registered in the Project 
Management System of the Luz Para Todos Program (LPT), totaling 
506,989 projects since 2004 (considering only the commitments made 
between the enabling agents51 and Eletrobras). This total has resulted 
in 2,690,303 new connections, which corresponds to 91% of the total 
number of connections contracted between the enabling agents and 
Eletrobras, as well as:

 y Connection of consumer units in 5,431 municipalities in the 

Brazilian rural area.

 y Construction of 690,034 km of high- and low-voltage networks.
 y Implementation of 7.17 million poles.
 y Installation of 1,025,883 transformers.
 y Installation of 2,258 photovoltaic systems.

51  Utility companies, licensed distribution companies, and rural electrification cooperatives.

Number of connections as of December 31, 2014

Eletrobras Agreements

(Registry LPT System + Special Projects Inspected)

North

499,865 Connections

BRAZIL

2,690,631 Connections

Midwest

193,233 Connections

KEY:

State with up to 25,000 Connections

25,001 < Connections in the State < 50,000

50,001 < Connections in the State < 75,000

75,001 < Connections in the State < 100,000

100,001 < Connections in the State < 200,000

State with over 200,000 Connections

Northeast

1,392,943 Connections

Southeast

423,351 Connections

South

181,239 Connections

170 171 Indirect impacts of the LPT

The Ministry of Mines and Energy (MME) estimates that over 

480,000 direct and indirect jobs were generated through the 
implementation of the program, considering the prioritization of 
local labor and purchase of domestic materials and equipment, 
manufactured in the areas surrounding the locations served. 
The benefits generated in the economy are noteworthy, with the 
increased demand for home appliances and rural electric equipment. 
(GRI EC9, GRI EU23)

International technical cooperation agreement to assist 
remote regions

In order to support distribution companies in the provision of 
services to remote areas with systems based on renewable energy 
sources and to foster the social inclusion of the rural population of 
Brazil, Eletrobras maintains a technical cooperation project with the 
Inter-American Institute for Cooperation on Agriculture (IICA).
The technical cooperation project executed in 2009 between 
Eletrobras, IICA and the Ministry of Foreign Affairs seeks to develop 
actions and activities to manage alternative solutions for the access 
to and incentive of the efficient and productive use of electricity in 
the Brazilian rural area. In 2014, this collaboration, called Access 
to and Use of Energy as a Driver of Development in Brazilian Rural 
Communities, worked in the development of tools to manage rural 
electrification projects and conducted studies about the services 
agreement management model for energy supply and about the 
regulatory framework governing stand-alone systems and the 
provision of services to remote areas. The results were presented 
to ANEEL and MME with the purpose of developing solutions 
and integrating actions to plan, develop, and assess projects of 
decentralized generation systems for universal access to electricity.

Projects have been developed in the states of Pará and Amazonas, 

the latter developed in partnership with Eletrobras Amazonas 
Energia, to provide 12 communities (222 families) with decentralized 
and entirely photovoltaic generation systems. This support is 
provided from the conception of executive projects up to monitoring, 
assessment of operational data, and improvement of project 
management.

Looking for ways to foster the use of renewable energy sources 
in the provision of services to remote regions, as part of the Letter 
of Intent executed between Eletrobras and the Department of 
Agroforestry Extension and Family Production (SEAPROF) of the 
Government of the State of Acre, Eletrobras developed a project to 
implement a Community Production Center using a generation 
system with photovoltaic energy for poultry production, whose main 
objective is the pursuit of food safety for the Kaxinawa Indigenous 
community, in Tarauacá (AC). In 2014, this project was submitted 

by Eletrobras Distribuição Acre for the assessment of the Energy 
Research Company (EPE), pursuant to the applicable laws, and was 
approved for the bidding process.

Alternative Energy Source Incentive Program (PROINFA)

PROINFA was established to leverage the diversification of the 
Brazilian energy matrix by increasing the share of projects based on 
wind, Small Hydroelectric Power Plants (PCH), and biomass sources. 
The right to purchase and trade energy contracted from PROINFA 
plants was ensured to Eletrobras for 20 years starting from the launch 
of the commercial operations of the projects.

By December 2014, a total of 131 new projects, shared among 60 
PCHs (1,159.24 MW), 52 wind farms (1,282.52 MW), and 19 biomass-
fired thermal power plants (533.34 MW), was added to the Brazilian 
energy matrix by PROINFA, amounting to an installed capacity of 
2,975.10 MW.

From the launch of the first project, in 2006, to the end of 2014, 
PROINFA’s contribution to the system in terms of energy generated 
totaled approximately 67 million MWh.

Human Rights

GlobalCompact

HUMAN RIGHTS

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respect the protection of
internationally proclaimed human 
rights; and

2 make sure that they are not 

complicit in human rights abuses.

Eletrobras and its companies seek to ensure the respect for human 
rights in all aspects of their business. For the company, whether in the 
studies to implement new projects or in the measures taken with its 
suppliers, fulfillment of this commitment is part of its responsibility 
toward sustainable growth.

To disseminate this value among its employees, the Eletrobras 

companies offer training courses, lectures, and events52. 

Due to the change in the method to record the number of training 

hours on Human Rights policy the total number of hours dropped 
compared with 2013, amounting to 10,944 hours in 201453. However, 
the total number of employees trained in human rights policies 
increased, amounting to 16.7% (3,644) of the workforce. (GRI HR3)

Employees of contractors (security guards)54 receive mandatory 
training on Human Rights as part of their professional education, 
and refresher courses every two years. In its agreements, Eletrobras 
establishes the periodic training of this audience by contractors and 

52  Data does not consider the following companies: Eletrobras Distribuição Piauí, Eletropar, and Furnas, which did not conduct any training courses on Human Rights in 2014.
53  Data does not consider Eletrobras Distribuição Rondônia, Chesf, and Eletronorte. The total number of hours is equivalent to the sum of class time of the educational events.
54  Most of the security guards working for Eletrobras are employed by contractors.

172 173 requires, in management, evidence to support such training and 
the assessment and adjustment to the procedures of their position. 
Among the 227 security guards employed directly, 96 received this 
training course (42.3%). (GRI HR8)

Hiring of suppliers 

The agreements entered into between the Eletrobras companies 

and its suppliers and contractors include clauses on human rights 
that provide for sanctions such as the suspension of their right to take 
part in bidding processes with Eletrobras and the potential filing of 
formal complaints with the Public Prosecutor’s Office.

Suppliers are monitored monthly in relation to the fulfillment of 
labor and social obligations concerning their employees and service 
providers allocated to the Eletrobras companies through documents 
required in contract that define the minimum performance expected 
in terms of human rights of their employees (fair payment, nutrition, 
health, limited overtime, etc). Incidents of non-compliance shall 
be punishable as set out in the agreement, in the penalty clauses. 
Complaints can be submitted to the Ombudsman’s Office or escalated 
directly to the Ethics Committee.

In 2014, a total of 98.5%55 of investment contracts56 and 100% of 
contracts with significant suppliers include clauses on human rights 
or have been assessed on this topic. Eletrobras does not have a formal 
mechanism to monitor these clauses; however, in case of reports, the 
ethics committee can investigate and apply the pertinent sanctions.

 At Eletrobras holding, all significant suppliers of outsourced labor 

are monitored on a monthly basis to check for compliance of their 
labor and social obligations concerning their employees. (GRI HR1, GRI 
HR2)

Agreements with suppliers/contractors and business partners that 
include human rights clauses (GRI HR2)

Total number of agreements with significant suppliers, 
contractors, and other business partners that include 
human rights clauses
Total number of agreements with contractors and 
significant suppliers
Percentage of agreements with contractors and 
significant suppliers that include human rights clauses or 
assessment criteria

2014 *

2013 **

2012 ***

5,002

3,015

1,048

5,002

3,015

6,026

100%

100%

17.4%

* Data does not consider the following companies: Eletrobras Distribuição Acre, Distribuição Roraima, Eletrobras Cepel, Eletrobras CGTEE, 
Eletrobras Eletronorte, Eletrobras Eletronuclear, Eletrobras Eletrosul, Eletrobras Furnas, Eletrobras holding, and Itaipu Binacional.
** Data considers all companies, except Eletropar, since it is not applicable.
*** Data considers the following companies: Eletrobras Distribuição Acre, Distribuição Rondônia, Distribuição Roraima, Eletrobras Chesf, 
Eletrobras CGTEE, Eletrobras Eletronuclear, Eletrobras Eletrosul, and Eletrobras Furnas.

Compliance with human rights

In 2014, a total of 12 grievances were registered (Ten referring 
to 2014 and two, to 2013). Of this total, five were related to human 
rights and seven, to discrimination, three of which filed by external 
stakeholders and nine, by internal stakeholders. Among the 11 
grievances resolved, only one was deemed founded and classified as 
related to discrimination57. (GRI HR11)

In 2014, a reduction of 85% was registered in the total number of 

cases of discrimination compared with the previous period. Only 
two incidents deemed founded were registered: one at Eletrobras 
Eletronorte, escalated to the Executive Department of the Gender and 
Diversity Committee, and the other at Eletrobras Furnas. The second 
incident involved an internal misunderstanding concerning access 
and use of one of the ladies’ restrooms and has been resolved58. (GRI 
HR4)

55  Data does not consider Eletrobras Amazonas Energia, Chesf, Distribuição Alagoas, Distribuição Piauí, and Distribuição Rondônia. This indicator does not apply to Eletropar.
56  Significant investment contracts: spending associated with the business purpose of the companies and which, upon expiration, will have its asset fully incorporated into the equity.  

They must be approved by the Board of Executive Officers and/or by the Board of Directors, depending on the amount involved.

57  For indicator HR11, data does not consider the following companies: Eletrobras Amazonas Energia, CGTEE, and Distribuição Alagoas.
58  For indicator HR4, data does not consider the following companies: Eletrobras CGTEE and Distribuição Roraima.

174 175 )
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Environmental 
Performance

176 177  
 
 
 
 
 
 
 
 
 
 
 
 
 
GlobalCompact

ENVIRONMENT

8 undertake initiatives to promote 

greater environmental
responsibility; and

9 encourage the development and 

diffusion of environmentally friendly 
technologies.

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precautionary approach to
environmental challenges;

Environmental Management System

Eletrobras’s Environmental Management System monitors all 
environmental actions of the companies. It is based on three core 
elements: the Environmental Policy, the Environment Committee 
(SCMA), and the System of Indicators for Corporate Sustainability 
Management (IGS System).

Environmental Policy: steers the treatment of social and 
environmental issues associated with the energy projects of the 
Eletrobras companies through a document that reinforces the 
company’s commitment to the respect for the environment and the 
sustainable development of the country. In May 2013, a new version 
of this policy was approved, incorporating five guidelines that refer 
to biodiversity, environmental communication, social, environmental, 
and equity management of reservoirs, environmental education, 
and climate change. In 2014, Eletrobras’s Board of Executive Officers 
approved the decision that implements the Action Plan for the 
Disclosure and Incorporation of the Environmental Policy in the 
Eletrobras companies, reinforcing the previous actions developed by 
each company.

Environment Committee (SCMA): space for discussing 

practices and guidelines for the social and environmental issues 
of the companies. It is composed of managers of the environment 
department of the companies, who convene at least three times each 
year. Currently, SCMA has 11 working groups and three topic-specific 
committees.

System of Indicators for Corporate Sustainability Management 

(IGS System): the IG System has monitored the environmental 
indicators of all Eletrobras companies since 2010. As a strategic tool 
for the company, currently, the system has 181 indicators and 274 
variables that involve topics such as water, energy, waste, biodiversity, 
volunteer actions, and compliance. In 2014, the IGS System had 565 
users registered across the Eletrobras companies. Its expansion to 
the social, economic, financial, energy efficiency, and governance 
dimensions is being developed.

To view the complete text of the Environmental Policy of the Eletrobras 
companies, visit www.eletrobras.com> Sustainability > Environment

The rational use of water resources is essential to maintain the 
provision of services to the energy market and develop the activities 
conducted by the Eletrobras companies.

The year 2014 was marked by an unprecedented water crisis 

which, in addition to affecting water supply, hindered the generation 
of power by our hydroelectric power plants. Therefore, Eletrobras 
must guide and implement best practices in water resource 
management, aiming at the maintenance of the business, the 
prevention of the effects arising from critical hydrological events, 
the multiple uses of water, and the decrease in the impacts on the 
population and the environment. 

The water used by hydroelectric power plants to generate 

electricity is not considered consumption, since it is fully returned 
to the bodies of water from which it is abstracted, thus, it is not 
included in the total volume consumed. Likewise, the seawater used 
by Eletrobras Eletronuclear (approximately 3,199 million m³) to cool 
the secondary system of the Angra 1 and 2 nuclear power plants is 
fully returned to the sea at Saco Piraquara de Fora with a slight rise 
in temperature, which is constantly monitored to comply with the 
standards established by environmental laws and to prevent any 
impact on the aquatic wildlife.

In 2014, a total of 4,374,542.7 m3 of water were used for 

administrative purposes and 36,086,925.7 m3, for thermal power 
generation. (GRI EN8)

Total volume of water used for administrative purposes, 
by source, in m3 (GRI EN8)

Surface water*

Groundwater**

Supply network***

Total

2014

2013

2012

3,609,999.7

3,621,391.5 4,166,361.7

184,769.7

199,109.3

129,779.1

579,773.4

581,610.1

517,274.3

4,374,542.7

4,402,110.9 4,813,415.1

Data does not consider the following companies: 
*In 2014: Distribution companies, Eletrobras Chesf, Cepel, CGTEE, Amazonas Energia, Eletronuclear, Itaipu Binacional and Eletrobras 
holding. In 2013: Eletrobras Amazonas Energia, Eletronorte, Eletrosul, Furnas, and Itaipu Binacional. 
** In 2014: Distribution companies, Eletrobras Chesf, Cepel, CGTEE, Amazonas Energia, Eletronuclear, and the Eletrobras holding. In 2013: 
Eletrobras Amazonas Energia, Eletronorte, Eletrosul, Furnas, and Itaipu Binacional. 
*** In 2014: Eletrobras Distribuição Roraima. 

178 179  
Total volume of water used for thermal power generation, 
by source, in m3 (GRI EN8)

Surface water*

Groundwater**

Supply network***

Total

2014

2013

2012

35,879,025.7

9,495,785.2

9,048,822.0

207,900.0

4,176.0

N/Ap

0.0

0.0

2,293.0

36,086,925.7

9,499,961.2

9,051,115.0

Note: This category of indicator is not applicable to Eletrobras’s Distribution companies, Itaipu Binacional, Eletrobras Eletrosul, Cepel, and 
Eletrobras holding, since they do not generate power through thermal power plants.
In 2014, data does not consider the following companies: 
* Eletrobras Chesf.
** Eletrobras Chesf, CGTEE, Amazonas Energia, Eletronorte, Furnas, and Eletronuclear.
*** Eletrobras Chesf, CGTEE, Amazonas Energia, Eletronorte, Furnas, and Eletronuclear.
N/Ap: Not Applicable.

In 2014, the total volume of water used by the thermal power 
plants increased as a result of the inclusion of data on Eletrobras 
Amazonas Energia in the IGS System, thus confirming the company’s 
improved environmental management. The water is abstracted by 
the Mauá Thermal Complex and fully returned to the Negro River. 
Its quality is monitored and expert opinions are sent to the local 
environmental agency.

In 2014, Eletrobras Eletronuclear reduced its water consumption for 
thermal generation by approximately 60,000 m3 (7.8%) over 2013. This 
performance was achieved because of the participation in a technical 
training course on water losses in distribution pipelines, the acquisition 
of leak detection devices, repair of leakages found outside the Angra 1 
Power Plant, and the replacement of seals and cooling of the bearing 
housing of the water pumps for circulation of seawater. (GRI EN8)

Reuse

In 2014, approximately 2,052,031.6 m3 of water were reused, 

representing 4.9% of the total volume of water used by the Eletrobras 
companies, an increase of 287.2% over 2013. Of this total, 77% was 
reused in the production process and 23%, in administrative processes 
and gardening activities and to wash vehicles, to clean areas, 
sidewalks, parts, and machinery. Rainwater harvesting accounts for 
most of the water reused. (GRI EN10)

Volume and percentage of water recycled (GRI EN10)

Total volume of water recycled (m3)*
Percentage of water recycled**

2014

2,052,031.6
4.9%

2013

529,915.0
3.8%

*Data does not consider the following companies: 
In 2014: Eletrobras distribution companies, Eletrobras Amazonas Energia, Chesf, Eletrobras holding, and Cepel.
In 2013: Eletrobras distribution companies, Eletrobras Amazonas Energia, Chesf, Eletrobras holding, Cepel, and CGTEE.
**In relation to the total volume consumed (EN8 indicator).

In 2014, it is worth mentioning the entry of data on Eletrobras CGTEE, 

which presented the largest volume of water reused in administrative 
processes in absolute terms, adding to a total of 1,541,131.8 m3. In turn, 
Eletrobras Eletrosul experienced an improvement of 545%, going from 
114 m3 in 2013, to 735 m3 in 2014. Eletrobras Furnas’s Ibiúna substation 
reuses water directly and indirectly through the treatment of wastewater. 
Direct reuse is intended for uses that require less demanding standards of 
water quality, such as washing vehicles and gardening. In turn, indirect 
reuse enables wastewater to be returned to the abstraction point to be 
used in the production process59. The total reused volume in 2014 was 
36,192m3.

Rainwater Harvesting

Eletrobras Eletronorte harvests 
and stores rainwater at the Tucuruí 
HPP, used in cleaning, gardening, and 
maintenance of the Administration 
building, at the Vila de Tucuruí. 
Furthermore, part of the wastewater 
treated is reused to water gardens and 
fruit trees located in the vicinity of 
the Sewage Treatment Station. At the 
Samuel HPP, the rainwater harvested 
is used to clean the cafeteria and the 
yard, wash equipment parts, and water 

Stormwater management

Since 2012, Eletrobras Eletrosul has 

used stormwater in the units of the 
Regional West Division (DROE), and 
Regional Centre for Maintenance and 
Support of Campos Novos´s Operation 
(CRCNO). In 2014, DROE consumed 
675 m³ of stormwater for external use 
and the irrigation of the community 
vegetable garden. At CRCNO, this use 
amounted to 60.42 m³, for restrooms, 
washing of sidewalks and floors, and 
watering of the garden, representing 
savings of almost 60% of the total 
water required for the building. Since 

59  Wastewater can be reused in the production of energy and/or in the cooling of equipment.

gardens and seedling nurseries. 
In 2014, the total volume was 764 
m3. Itaipu Binacional recorded the 
highest volume of water reused in 
administrative processes, in absolute 
terms (462,696 m3). The rainwater 
harvested is used to wash cars and 
in gardening, and the water from the 
animal enclosures of the Biological 
Shelter is recirculated in a closed 
system and, once treated, is returned 
to the enclosures. (GRI EN10)

October 2012, the CRCNO unit has 
relied on a sustainable tower that 
groups, into a single element, the 
solar water heating system and the 
rainwater harvesting system, with 
the capacity to store 10,000 liters, for 
non-potable purposes. This tower also 
contains the water tank provided by 
the public utility company. The system 
of the tower is autonomous and, in 
case of rainwater shortage, the non-
potable water consumption points are 
supplied with water from the public 
supply system. (GRI EN10, GRI EN26)

180 181  
Energy

Eletrobras is committed to environmental preservation and 
sustainability of the business; therefore, the company develops 
conservation and efficiency improvement actions and projects, whether 
internally or in the communities where it operates.

Consumption of direct renewable energy (ethanol and biodiesel) and 

non-renewable energy (gasoline, natural gas, liquefied petroleum gas, 
diesel fuel etc.) occurs through the use of equipment and machinery, the 
operation of thermal power plants, the use of the fleet of vehicles, and 
other operations. This consumption is monitored by the IGS System, 
which allows for the identification of variations and the establishment 
of actions for their control. In 2014, the Eletrobras companies recorded 
an approximate consumption of 62.0 billion GJ of direct energy, 99.5% of 
which is used for thermal power generation. (GRI EN3) 

Fuel consumption, in GJ (GRI EN3)
Administrative activities

Type of fuel

Renewable

Non-renewable

Automotive Ethanol
Ethanol added to gasoline*
Biodiesel**
Natural gas
Coal
Gasoline*
Aviation gasoline
LPG
CNG
Two-stroke oil
Fuel oil
Diesel**
Aviation kerosene

2014***

28,534.47
16,388.22
14,524.24
374.07
N/A
70,876,306.2
N/Ap
580,915.3
N/Ap
75,695.6
N/Ap

2013
27,478.2
N/Av
N/Av
305.4
N/A
69,673.3
1,9
5,491.3
21.4
134.9
N/Ap
249,008,017.0 239,803.9
7,059.9

7,097,738.2

Thermal generation
2014

2013

N/Av
N/Av
2,848,552.67
38,346,209.32
53,704,713.7
N/Ap
N/Ap
98,262.9
N/Ap
N/Ap
12,507,857,739.1
49,019,001,834.6
N/Ap

N/Av
N/Av
N/Av
58,761,920.0
35,499,283.1
N/Ap
N/Ap
314.6
N/Ap
N/Ap
8,532,257.6
38,193,016.3
N/Ap

Total

327,698,493.4 377,315.0 61,621,857,312.25 249,734,084.7

* In Brazil, in 2014, the percentage of ethanol added to gasoline was 25%.
** In Hydroelectric Generation (4,454.8 GJ), Transmission (2,337.3 GJ), and Distribution (728.5 GJ), diesel is used in generators. In Brazil, in 2014, the percentage of biodiesel added to diesel 
fuel ranged between 5 and 7%.
***In 2014, data considers all Eletrobras companies.
N/Ap: Not Applicable.
N/Av: Not Available

Indirect energy refers to the energy consumed through 

intermediate sources, that is, the energy consumed in the form of 
electricity. In 2014, a total of approximately 3.9 million MWh of 
energy (13.9 million GJ) was consumed in the administrative and 
production processes of the Eletrobras companies.(GRI EN4)

Wastewater

The wastewater generated by the production process is treated 

pursuant to the quality standards required by law before their 
discharge into water bodies. In 2014, Eletrobras totaled 7,644,228.1 m3, 
of which 54.2% comes from the production process of the companies 
in thermal plants and the rest, from administrative processes. 
Eletrobras’s wastewater is not used by any other organization. (GRI 
EN21, GRI EN26)

Total water discharge planned in the production process (Thermal 
Power Plants)60(GRI EN21)

By quality and destination (m3)

Rivers 
Lakes
Sea
Total
*In 2014, data does not consider the following companies: Eletrobras Chesf and Amazonas Energia.

By treatment method (m3)

Wastewater not requiring treatment
Wastewater treated
Total
*In 2014, data does not consider the following companies: Eletrobras Chesf and Amazonas Energia

2014*
3,916,714.1
400.0
229,179.9
4,146,294.0

2014
153,720.0
3,992,574.0
4,146,294.0

2013
2,211,257.0
2,500.0
257,756.0
2,471,513.0

2013
202,428.0
2,269,085.0
2,471,513.0

Total water discharge planned in the administrative processes61 (GRI EN21)

TOTAL
* In 2014, data does not consider Eletrobras Distribuição Roraima.

2014

2013

3,497,934.2 3,521,688.7

60  This indicator is not applicable to the Eletrobras distribution companies, Eletrobras Cepel, Eletrobras Eletrosul, Eletrobras holding, and Itaipu Binacional, since they do not have thermal power 

generation activities.

61  Calculation based on the NBR 7229/23 standard, which considers that 80% of the water intended for human consumption is discarded (EN8) (GRI 3.9).

182 183 Power consumption* (GRI EN4)

Administrative activities

Hydroelectric generation

Thermal generation

Substations

2014

2013

2012

2014

2013

2012

2014

2013

2012

MWh 2,46,1,352.3

672,355.6 151,110.7

51,298.4 257,039.0

279,444.6

1,224,946.9 1,210,476.6 1,351,748.3

GJ 8,860,868.2 2,420,480.2 543,998.4 184,674.1 925,340.4 1,017,144.2

4,409,808.7 4,357,715.7 4,488,621.4

2014

2013

121,396.6

61,770.3

437,027.9

222,373.2

2012

N/Av

2014

Total

2013

2012

3,858,994.1

2,201,641.5

1,782,303.5

13,892,378.9

7,925,909.5

6,049,764.0

* For the “Hydroelectric generation” category, in 2013, data does not consider Eletrobras Eletrosul. In 2014, data does considers only Itaipu Binacional.
For the “Administrative activities” category, in 2014, data does not consider the following companies: Eletrobras Amazonas Energia, Distribuição Alagoas, Distribuição Rondônia, and 
Distribuição Roraima.
For the “Substations” category, in 2014, data does not consider the following companies: Eletrobras CGTEE and Eletrobras Eletronuclear.
For the “Thermal generation” category, in 2014, data considers all Eletrobras companies that generate power from thermal sources.
N/Av: Not Available.

Climate Change

Eletrobras has the goal of contributing to the transition to a 
new development model based on a low-carbon economy. With 
this in mind, in 2012, Eletrobras’s senior management signed a 
statement concerning climate change, in which the company makes 
commitments that steer the actions of Eletrobras and of its companies 
concerning issues on climate change. This includes, among these 
objectives, the implementation of actions to manage GHG emissions, 
prioritization of renewable energy projects, and encouragement of 
studies on climate change.

This commitment, which is ratified with the stakeholders of the 

company, has nine specific objectives: 

1. To pursue a unified strategy for its companies to adopt practices 
that either minimize or compensate their greenhouse gas emissions 
(GHG).  

2. To prioritize, in its portfolio of projects, the share of renewable 

energy sources.  

3. To identify the main risks and opportunities arising from 

climate change for Eletrobras’s business.  

4. To ensure the implementation of actions to manage GHG 

emissions, maintaining a systematic and continuous process and the 
pursuit of best practices.  

5. To ensure, to the external and internal audiences, access to 

information, especially through the annual publication of the 

“Greenhouse Gas Emissions Inventory of the Eletrobras Companies”.  
6. To foster studies on climate change in order to identify and 
understand its impacts on the Brazilian electric utilities sector and 
seek new technologies to minimize its effects.  

7. To work close to the production chain, aiming at reducing 

greenhouse gas emitted by suppliers and clients.  

8. To support and work in the regulation of matters concerning 

climate change at government and civil society level.  

9. Interconnection of the SIN System.
In order to reach standards of excellence in its field of operation, 
in 2013, goals were established for the Reduction of Greenhouse Gas 
Emissions, to be achieved by 2015 (using 2012 as baseline). Defined 
by the companies, these goals are monitored through two indicators 
suggested by the Eletrobras holding, namely: the percentage of 
reduction in the use of fossil fuels in company vehicles (scope 1) and 
the percentage of reduction in the company’s energy consumption 
(scope 2). The companies seek to reduce mobile source emissions by 
6.6% (Scope 1) and emissions pertaining to energy consumption by 
3.6% (Scope 2). 

The definition of these goals to reduce GHG emissions consolidates 
the path to maturity followed by the Eletrobras companies regarding 
the treatment of climate change, confirming their effort to identify, 
treat, and monitor the associated risks. (GRI EC2)

184 185  
SENSITIVITy ANALySIS

In 2014, Eletrobras holding conducted a new sensitivity analysis on the 
financial impacts that the potential taxation of CO2 emissions could have on the 
revenue of the Candiota III and Presidente Médici TPPs (of Eletrobras CGTEE) 
and of the Santa Cruz TPP (Eletrobras Furnas). This analysis yielded a technical 
note which showed that, if this regulation materializes, the costs and expenses 
of these plants should increase substantially. The company intends to include 
this type of study in the processes related to their strategic planning, seeking to 
incorporate regulatory risks into the decision-making process. (GRI EC2)

MITIGATION OF EMISSIONS AND INCOME GENERATION 

Eletrobras Eletrosul replaced the electricity consumed in its headquarters with 
the energy generated by its João Borges Small Hydroelectric. In the past, this 
energy was provided by the National Interconnected System and was more 
expensive, since it included non-renewal sources in its generation mix. In 
addition to contributing to the reduction of greenhouse gas emissions, this 
initiative generated savings of R$ 13,000. The company also innovated by 
developing a solar-powered generation project in its headquarters, the first 
public building in Brazil to have an integrated photovoltaic generation complex. 
The Megawatt Solar Plant produced approximately 600 MWh, generating income 
of around R$ 400,000 through the sale of this energy in the Free Contracting 
Market. (GRI 1.2, GRI EN7, GRI EN18, GRI EC2)

Emissions

Since 2009, Eletrobras has prepared its annual Greenhouse Gas 
Emissions (GHG) Inventory, in accordance with the methodology of 
the Intergovernmental Panel on Climate Change (IPCC) and the GHG 
Protocol. The inventory includes all Eletrobras companies.62

With a total of approximately 13.9 million tCO2e, in 2014, GHG 
emissions maintained practically the same level recorded in 2013, 
with an increase of 0.1%, considering Scopes 1, 2, and 3, and only 0.4% 
for Scopes 1 and 2. 

The reduction in emissions of scope 1 was mostly due to the 
reduced fuel consumption of the TPPs of Eletrobras Amazonas 
Energia, resulting from the shutdown of five Thermal Power 
Plants that were interconnected to other units located closer to 
the municipalities (Mocambo, Manacapuru, Itapeaçu, Cameta, and 
Atalaia do Norte, in the state of Amazonas), and from the replacement 
of four diesel-fired units with natural gas-fired units (Anamã, Anori, 
Caapiranga, and Codajás, also in the state of Amazonas), along with 
the shutdown of block 7 of the Mauá TPP, located in Manus, based on 
the energy demanded by SIN. 

62  Except for Eletrobras Eletropar, which is located within the facilities of Eletrobras holding.

 Greenhouse Gas Emissions (GHG), in tCo2e  (GRI EN16, GRI EN17)
2014

2013

2012

Scope 1
Scope 2
Scope 3
Total

9,358,352.2
2,632,734.0
1,897,528.3
13,888,614.5

10,270,406.6
1,771,779.4
1,828,086.1
13,870,272.1

8,169,468.0
1,654,495.0
1,948,184.0
11,772,147.0

The intensity of emissions of the Eletrobras companies in the 
baseline year of 2014 was 0.0533 tCO2e/MWh, considering Scope 1 
(direct emissions), and 0.0682 tCO2e/MWh, considering Scopes 1 and 2 
(indirect emissions). This intensity is low, when compared with those 
of other similar-sized organizations of the electric utilities sector 
worldwide. This is due to the large share of non-carbon intensive 
sources in the generation matrix of the Eletrobras companies, which 
accounts for 91% of their own total net generation. (GRI EN16, GRI 
EN17)

To reduce greenhouse gas emissions in Scope 1, the following 

points can be highlighted: gradual replacement of gasoline or 
diesel vehicles with flex-fuel vehicles, increase in the use of electric 
vehicles, and optimization of land travel to a same location. Eletrobras 
Eletronorte has been investing in equipment that prevents leakage of 
SF6 to the atmosphere.

In 2013, Eletrobras Amazonas Energia built four gas-fired 
thermal power plants that are operating in the municipalities of 
Anamã, Anori, Caapiranga, and Codaja, in the state of Amazonas. 
The implementation of a new natural gas-fired plant (Mauá III) is 
underway in Manaus. The mini-photovoltaic plants, implemented in 
remote communities in the outlying cities in the state of Amazonas, 
are an alternative for clean energy generation, in which solar power is 
used as an energy source, replacing diesel-fired generators. (GRI EN18, 
GRI EN26)

In order to reduce greenhouse gas emissions in Scope 2, the 
following initiatives can be highlighted: retrofitting of HVAC and 
lighting systems; installation of solar heaters; establishment of 
specific operating hours for lighting and air conditioners; and 
conscientious consumption programs to motivate employees to 
reduce the consumption of electricity. The following initiatives are 
worth noting in Scope 3: control of the number of trips and use 
of videoconferencing, resulting in a reduction of 11.7% in these 
emissions, or 1,386.3 tCO2e, over 2013. (GRI EN18)

Emissions of NOx (nitrogen oxides) and SOx (sulfur oxides) 

from the activities of the Eletrobras companies relate to the energy 
generation processes in thermal plants. In 2014, NOx emissions 

186 187 totaled 23,510.4 tons, representing a decline of 7.2% over 2013. In 
turn, SOx emissions amounted to 52,364.8 tons, an increase of 1.0% 
over 2013. (GRI EN20)

Eletrobras Eletronorte constantly monitors the atmospheric 
emissions of the flues of the Santana TPP. In turn, Eletrobras CGTEE 
has a system for desulfurization and abatement of particulate matter 
that cuts, by up to 80%, the concentration of sulfur dioxide (SO2) and 
of particulate matter in the atmosphere resulting from the burning 
of coal; the company also has an air quality monitoring network 
composed of five stations, distributed across the area of influence of 
its projects, which provides frequent reports about the concentration 
of pollutants to the local population through Environmental Bulletins.

(GRI EN20, GRI EN26)

sites, and 13 Indigenous territories – all located in the main Brazilian 
biomes (Cerrado, Atlantic Forest, Amazon, Caatinga, and Pampas). This 
represents a total of 74,938.1 km2 and a total investment of R$ 80.1 
million made by the Eletrobras companies.

Support to protected areas (GRI EN13)

Biodiversity

Protected Areas 
Indigenous 
Territories
Total Protected 
Areas 

Cerrado Atlantic Forest Amazon Caatinga Pampas
1

29

18

1

4

1

19

9

38

3

7

0

1

0

1

Total

53

13

66

Considering that environmental issues are directly associated 
with the nature of our businesses, management and minimization 
of environmental impacts represents a strategic guideline for the 
Eletrobras companies, and is incorporated into our projects from 
planning to operations. In this way, management of biodiversity in 
business of the companies is one of the concerns of Eletrobras, which 
has in its Environmental Policy, specific guidelines on the topic.

Focusing on continuous improvement of its management, the 
IGS System has specific biodiversity indicators, which are constantly 
expanded to support protected areas, activities to recover and 
restore habitats, seedling and seed planting, and wildlife monitoring 
programs, among others. Moreover, Eletrobras has a specific working 
group to address biodiversity issues relevant for the companies. 
Based on the “volunteer actions to protect biodiversity” (IGS System), 
the Eletrobras companies manage this topic, seeking to increase the 
number of initiatives to protect biodiversity. Eletrobras set 2019 as the 
year to verify the results of actions that have been developed by its 
companies.

Support to protected areas 

Support to conservation units has proven to be an efficient 
measure to protect biodiversity. Parks, biological reserves, and 
ecological stations, among others, are home to various species, 
creating a protection network in the various biomes of the country. 
In 2014, a total of 66 protected areas received the support of the 
Eletrobras companies – 53 conservation units and archaeological 

Total Area (km2)

15,607.6

10,448.2

48,255.8

622.9

3.5 74,938.1

Eletrobras’s operating units and the support to protected areas
The operating units of the Eletrobras companies are adjacent to 
and partially or completely inserted in environmentally protected 
areas. Some of these areas were created before the implementation of 
the projects, such as the Itaipu Binacional HPP and the Angra 1 plant, 
operated by Eletrobras Eletronuclear. The other units listed in the 
table below predate the protected areas, most of which were created 
and are maintained with the support of the Eletrobras companies. (GRI 
EN11)

The location of projects near protected areas often enables the 
support of the companies to these areas, as in the case of initiatives 
for the conservation of biodiversity, environmental education, 
research and tourism in the Iguaçu National Park promoted by 
Itaipu Binacional, and the initiative by Eletrobras Eletronuclear for 
demarcation and signage of the Serra da Bocaina National Park.(GRI 
EN13)

The initiatives to support protected areas are conducted by the 
Eletrobras companies, in partnership with various agencies, such 
as IBAMA, ICMBio, Ministry of the Environment, state governments 
and departments, city governments, Public Prosecutor’s Office, 
Federal Police, highway concession companies, FUNAI, Indigenous 
associations, rural landowners, NGOs, educational and research 
institutions, and companies, among others. (GRI EN13)

188 189 Units fully or partially inserted in or adjacent to protected areas (GRI EN11)

Unit

Position of the unit 
in relation to the 
protected area

Type of operation

Size of the 
operating unit 
(km2)

Protected Area

Iguaçu National Park

Ilha Grande National Park

Itaipu HPP*

ADJACENT

Hydroelectric Generation

1,350.00

Cabeça de Cachorro State Park

Angra 1*

Angra 2

Angra 3 (under 
construction)

ADJACENT

Nuclear Power Generation

1.40

Tucuruí HPP

FULLY INSERTED

Hydroelectric Generation

3,008.14

Private Reserve of the Santa Maria 
Natural Heritage 

Serra da Bocaina National Park

Tamoios Environmental 
Protection Area

Tamoios Ecologic Station

Tucuruí Environmental Protection 
Area

Samuel HPP

PARTIALLY INSERTED Hydroelectric Generation

585.00

Samuel Ecologic Station

Balbina HPP

FULLY INSERTED

Generation and stepping-
up of energy

2,560.00 

Uatamã Biological Reserve

Adrianópolis Unit

FULLY INSERTED

PARTIALLY INSERTED

Testing of electrical 
equipment 

0.30

Rio D’Ouro Environmental 
Protection Area

Tinguá Biological Reserve

* Itaipu HPP was built between 1975 and 1982 and is adjacent to the Iguaçu National Park, created in 1939. The 
construction of the Angra I unit was initiated in 1972, one year after the creation of the Serra da Bocaina National Park.

Impacts and preventive actions

One of the main impact management tools used by the Eletrobras 
companies are the Environmental Impact Studies, which are conducted 
to characterize the areas in which projects are being planned, 
identifying potential impacts from the implementation and operation 
of the projects, and proposing mitigation and compensation actions.

For each impact, the respective mitigation, control, or 

compensation measures are identified to enable the use of the best 
techniques in environmental control and monitoring, pursuant to the 
environmental laws in effect and to the principles and guidelines of 
the Eletrobras Environmental Policy. Once projects are implemented, 
the monitoring actions seek to ensure efficient impact management, 
suggesting the need for changes in the measures proposed.

The most relevant impacts upon biodiversity that could potentially 

occur during the implementation and operation of the projects 
are listed in the table below. Mitigation, control, or compensation 
measures are proposed for each impact, developed to ensure the best 
environmental management for the area affected.

Potential impacts, by activity, and mitigation measures  (GRI 1.2, GRI EN12, GRI EN14)

Potential 
Direct 
Impacts

Potential Indirect 
Impacts

Activity

Type of Project

Examples of programs

Examples of practices

Changes to 
water quality

Proliferation of 
Macrophytes

Generation

Hydroelectric 
Power Plants

Water Quality 
Monitoring Programs

limnological and water 
quality monitoring 
program (Furnas)

Program to Recover 
Riparian Woods in the 
Lower São Franscisco River 
(Chesf)

Reforestation Programs

Support to the creation 
or maintenance of 
Conservation Units 

Biodiversity Corridor 
(Itaipu Binacional)

Programs for 
Reforestation and 
Wildlife Rescue 
 and Monitoring 

Sea turtle monitoring 
project - PROMONTAR 
(Eletronuclear)

Hydroelectric 
Power Plants 
Wind Farms
Transmission and 
Distribution Lines

Hydroelectric 
power plants
 Thermoelectric 
power plants 
Transmission lines

Hydroelectric 
Power Plants 
Thermoelectric 
Power Plants 
Wind Farms
Transmission 
Lines

Loss of ground 
cover

Forest 
Fragmentation

Generation
Transmission

Changes to 
ecosystems/
habitats

Decreased 
diversity of flora 
and wildlife 

Generation 
Transmission

Changes to 
communities

Generation 
Transmission

Impact on 
wildlife and 
flora

Impact on 
migration 
routes of 
aquatic 
wildlife
Impact on 
migration 
routes and 
collision with 
birds

Isolation of 
populations

Generation

Hydroelectric 
Power Plants

Fishway mechanism

Piracema Canal (Itaipu 
Binacional)

Reduced 
populations of 
migratory birds 

Generation 
Transmission
Distribution

Transmission and 
Distribution Lines 
Wind Farms  

Installation of signaling 
equipment to prevent 
collision

Elevation of transmission 
towers

The species affected, the extent, duration, and reversibility of the 

impact are defined by several factors, which vary according to the 
area in which the project is implemented, type of project (generation, 
transmission, or distribution), biome, type of impact, among other 
aspects.  

190 191 Our Heritage

Itaipu Binacional develops the 

program Biodiversidade - Nosso 
Patrimônio (Biodiversity - Our 
Heritage), which involves seven 
projects for preservation, conservation, 
and recovery of regional flora and 
wildlife, valuing biodiversity. The 
results obtained by the various actions 
that comprise the Biodiversity - Our 

Heritage project amount to over 
100,000 hectares of reforestation, 44 
million trees planted, and 10 refuges 
and reserves created, among others. The 
Biological Shelters, Piracema Canal, and 
Biodiversity Corridor, and conservation 
and recovery of protected areas are 
examples of successful initiatives.(GRI 
EN14)

Identification of endangered species

Identification of the endangered species found in the area of 
influence of the projects is made under the Environmental Impact 
Studies of the projects, as recommended by the environmental 
agencies. 

In the studies, the endangered species are identified based on 
statewide and nationwide lists of endangered species, such as the 
Red Book of Endangered Species of the Brazilian Fauna and the 
National List of Endangered Species of the Brazilian Flora, issued 
by the Ministry of the Environment, the international list of the 
International Union for Conservation of Nature (IUCN), in addition to 
the Convention on International Trade in Endangered Species of Wild 
Fauna (CITES). (GRI EN15)

The endangered species identified are included in specific 
protection programs. The lists of endangered species and their 
conservation status are presented in the Environmental Impact 
Studies (EIS) prepared by the Eletrobras companies and can be found 
on the websites of the environmental agencies. The total number of 
affected species broken down by risk of extinction in the table blow 
refers to the Itaipu, Samuel, and Tucuruí HPPs (which represent 62.3% 
of the installed capacity of Eletrobras’s HPPs).

Total number of endangered species  (GRI EN15)

Critically 
endangered

Endangered Vulnerable

Near 
Threatened

Least 
Concern

Total number of 
species

4

20

26

7

0

The presence of endangered species within an area in which 
the projects will be implemented does not imply that they will be 
impacted by their operation. The species affected and the type of 
impact relate not only to the location, but also to the type of the 
project (generation, transmission, or distribution), among other 
factors. Whenever necessary, conservation measures are taken to 
prevent or mitigate impacts on these species. (GRI EN15)

Care for species

Itaipu Binacional conducts studies on the 
captive breeding of wild animals, focusing on 
the endangered and rare species found in the 
area of the project. Captive breeding of small 
felines is one of the initiatives that stands out. 
Researchers are being very successful in breeding 
critically endangered species, such as the oncilla 
(Leopardus tigrinus), the margay (Leopardus 
wiedii), and the ocelot (Leopardus pardalis), on 
the Brazilian side, and the bush dog (Speothos 
venaticus) and the marsh deer (Blastocerus 
dichotomus), on the Paraguayan side. (GRI EN15)
Eletrobras Amazonas Energia has the Aquatic 

Mammal Preservation and Research Center 
(CPPMA), which protects the Amazonian 
manatee. In this center, activities are conducted to 
monitor the growth, behavior, and rehabilitation 
of individuals of the species. Currently, 53 
manatees are in captivity for clinical, biometric, 
and nutritional monitoring, 14 of which are in an 
experimental tank being adapted to be released. 
In order to minimize the continuous arrival of 

 Alexandre Marchetti (Itaipu Binacional)

wild animals in the shelter, work was initiated 
to raise environmental awareness among the 
population in riverside communities of the 
Uatumã River, in Balbina, and in CPPMA’s Visitors 
Center.(GRI EN15)

192 193 Waste

At the Eletrobras companies, treatment of solid waste complies 

with the laws in effect. Hazardous waste is collected, sorted, and 
stored at its source, according to its main characteristic (oily waste 
and solvent-contaminated waste, etc.) and then shipped to companies 
that specialize in transportation, treatment, and disposal of this type 
of waste. In the storage and final disposal of biomedical waste, all 
Eletrobras companies comply with ANVISA standards. In 2014, the 
companies generated approximately 1,800,000 tons of waste. This 
volume is higher than in 2013, since a larger volume of ashes was 
generated by the coal-fired thermal power plants. Generally, part of 
these ashes is reused by the cement industry; however, in 2014, there 
was not sufficient demand for reuse.

At Eletrobras Eletronuclear, 71.46 m3 of low-level and 

intermediate-level radioactive waste was generated. The method 
of chose to dispose of these types of waste followed the ABNT NBR 
10004:2004 standard. In relation to transformers that use insulating 
oil with Polychlorinated Biphenyl – PCB (Askarel), at Eletronuclear 
eight pieces of equipment still use this oil at the Angra 1 plant. 
Initially, the company expects to replace all transformers by 2016. 

In 2014, Eletrobras Chesf discarded 130 tons of waste containing 
askarel. The equipment and waste contaminated with this oil were 
stored on site and then incinerated, pursuant to NBR 8371/2005. At 
Eletrobras Furnas, 17 tons of this waste were discarded in the same 
manner. Currently, the company uses mineral insulating oil, which 
does not contain persistent organic pollutants.

In 2014, the Eletrobras companies sent over 1,500 tons of recyclable 

materials to waste picker cooperatives and associations through 
their program (Coleta Seletiva Solidária), which fosters the creation of 
employment opportunities and income for these workers and reduces 
disposal of solid waste in landfills and dumps. (GRI EN22, GRI EN26)

Reciclanorte Program

Developed and coordinated by Eletrobras Eletronorte, the 
purpose of this program is to promote the social and productive 
inclusion of waste pickers living in the Legal Amazon, integrating 
actions that foster work and income, training, health, education, 
digital inclusion, food safety, credit, housing, and assistance 

programs. Reciclanorte enables social and productive inclusion 
of waste pickers; creates conditions that will benefit them, helps 
in the disposal of the industrial waste produced by the company 
and accumulated in the facilities of its regional companies; and 
raises awareness of the population. Eletrobras Eletronorte reaffirms 
its commitment, as a socially responsible company, by entering 
the Brazil Without Extreme Poverty Plan, which sets out the 
social inclusion of 280,000 waste pickers. Reciclanorte is a long-
term program, with no pre-established duration, considering the 
complexity of the situation of waste pickers. (GRI EC9, GRI EN26)

Coleta Seletiva Solidária (Supportive Waste Sorting)

Since 2008, Eletrobras Furnas has been developing the Coleta 

Seletiva Solidária Program, which is being implemented in all 
units of the company, including power plants, substations, 
and offices. This work is being conducted by the Coleta 
Seletiva Solidária Committee, which was restructured in 2012, 
expanding its activities and following the internal changes. 
Currently, 31 cooperatives are benefited, with a total of 2,850 
waste pickers. In 2014, these cooperatives received over 215 tons 
of recyclable material, including paper, plastic, metal, and glass.
(GRI EN26)

Waste reduction

As main examples of practices to reduce the volume of 
waste, Eletrobras Eletronuclear has modified the arrangement 
of the drainage lines, redirecting the condensation water, 
since it is a clean and uncontaminated drain; managed system 
drains and components in the controlled area of the Plant, 
during shutdowns for refueling, enabling the segregation and 
collection from clean drains and their recycling, resulting in a 
reduced production of liquid radioactive waste; and used the 
systems of Angra 2 to process and decontaminate the waste 
generated by Angra 1. In addition, the company replaced 
plastic materials with materials that can be washed and/or 
decontaminated; restricted the entry of materials to be used 
in the controlled area; conducted a work to raise awareness 
of employees about the generation of waste; and completed 
the program for management of the waste generated (Waste 
Management System).(GRI EN26)

194 195 Spills

The Eletrobras companies have local contingency plans and 
conduct drills that enable the companies to prevent accidents 
related to spills and other types of incidents that could require the 
evacuation of the workplace. Furthermore, the companies have built 
tanking dikes and use materials such as sawdust, absorbent mats, 
and containment berms. The companies also conduct environmental 
audits to inspect the effectiveness of the containment methods used 
in the prevention of this type of accident.

In case of accidents, processes are immediately reviewed and 
errors are assimilated as lessons learned to avoid recurrence. In 2014, 
nine spills were identified, with a total volume of 15.1m³. (GRI EN23)

Generating revenue through the sale of waste

What was before considered waste for the environment becomes raw 

materials for other industries. Through the Energia + Project, sale of outdated 
energy meters by Eletrobras Distribuição Alagoas should generate revenue of 
approximately R$ 70,000. The sale of the first lot generated R$ 6,000 in 2014. 
Eletrobras Furnas also generated approximately R$ 1.5 million with the sale 
of ferrous scrap and other types of waste.

Environmental investments and 
expenditures

In 2014, the Eletrobras companies invested approximately R$ 
296 million in environmental actions. Most of the investments – 
approximately R$ 180 million – relate to the conservation and/
or recovery of degraded environments and to the maintenance of 
operational processes to improve environmental conditions.

Environmental investments and expenditures* (GRI EN30)

2014

2013

83,530 196,891

Investments in and spending on the maintenance of operational 
processes to improve the environment
Investments in and spending on the preservation and/or recovery of 
degraded areas
Investments in and spending on environmental education 
for employees, contractors, self-employed professionals, and 
administrators of the entity
Investments in and spending on environmental education for the 
community
Investments in spending on other environmental projects
Environmental liabilities and contingencies
Total interaction with the environment
* In 2014, the classification of environmental investments and expenditures is based on data collected by the IBASE table. (GRI 3.9, GRI 
3.10, GRI 3.11) 

3,134
101,389 107,879
11,790
296,076 412,079

75,642

10,092

16,743

97,132

1,466

2,467

196 197 .

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IBASE TABLE

198 199  
 
 
 
 
 
 
 
 
 
hOLDING COMPANy

CONSOLIDATED

I. Human Resources
a. Remuneration
Gross payroll (FPB)

- Employees
- Administrators

Ratio of highest to lowest remuneration:

- Employees
- Administrators
b. Benefits Provided
Payroll Taxes
Food
Transportation
Private Pension Plan
Health 
Occupational safety and health
Daycare or daycare assistance
Culture
Training and professional development
Others
Profit sharing plan
Total
c. Workforce Breakdown
Number of employees at the end of the fiscal period
Number of hires
Number of terminations
Number of interns at the end of the fiscal period
Number of employees with disabilities at the end of the 
fiscal period
Number of contractors at the end of the fiscal period
Number of employees, by gender:

- Male
- Female

Number of employees, by age group:

- Under 18 years old
- 18-35 years old
- 36-60 years old
- Over 60 years old

Number of employees, by education level:

- Illiterate
- Elementary and middle school
- High school
- Technical school
- Undergraduate school
- Graduate school

Percentage of employees in managerial positions, by gender:

- Male
- Female

2014

2013

214,077
207,029
3,982

13.09 
1.15 

163,781
148,375
3,268

13.49 
1.05 

2014

2013

64,541
15,570 
685
34,423 
 18,944 
 4,310 
 2,385 
0
2,460
0
37,687
181,005

68,335
16,817 
 757
 38,188 
 23,058 
 5,482 
 2,349 
0
2,768
0
42,000
199,754

2014

2013

990
20
21
222

9
693

658
332

0
255
655
80

0
48
136
0
439
367

0.75
0.25

988
13
206
211

5
680

653
335

0
304
617
67

0
42
139
0
438
369

0.76
0.24

2014
4,230,476
4,198,301
29,108

2013
5,196,963
5,161,050
23,775

2014
1,206,869 
342,359 
 23,106 
 295,409 
438,377 
 28,769 
 87,782 
 2,540 
55,089
545,476
232,462
3,258,239
2014

24,089
455
870
2,442

407
14,432

19,592
4,497

111
5,312
16,835
1,831

0
1,950
5,114
6,340
7,859
2,826

2013
1,352,261 
314,417 
28,740 
 304,737 
 445,486 
 34,436 
 79,793 
963 
50,767
467,228
268,592
3,347,420
2013

22,498
342
4,287
1,688

321
10,127

18,222
4,276

0
5,482
15,469
1,547

1
2,221
4,662
5,629
7,319
2,666

d. Contingencies and labor liabilities
Number of labor lawsuits filed against the entity
Number of labor lawsuits upheld
Number of labor lawsuits dismissed
Total amount of indemnifications and fines paid, 
pursuant to court ruling
II. Interaction of the entity with the external environment     
2.1. Relationship with the Community
Total investments in:
Education
Culture
Health and infrastructure
Sports and leisure
Food
Creation of job and income opportunities
Resettlement of families
Others
Total investments
Taxes (excluding payroll taxes)
Financial compensation for the use of water resources
Total - Relationship with the community

2,258,980

2014

20
8,942
0
988
0
143
0
0
10,094
0
0
10,094

2014

2013

2014

2013

702
3
145

137
2
34

12,582
1,857
1,814

6,121
932
1,095

20,980

8,959,208

118,404

2013

2014

2013

1,204
15,514
0
8,509
0
0
0
0
25,227
30,988
0
56,215

8,691
24,521
111,332
4,064
891
3,934
0
82,361
235,793
7,556,422
386,824
8,179,039

41,404
32,901
75,882
18,474
2,506
34,384
0
109,545
315,096
2,853,593
405,809
3,574,498

2013

2014

2013

2014

2.2. Interaction with suppliers
Social responsibility criteria used to select suppliersIn all call for bids, bidders present the following statements:
They DECLARE, under the penalty of law that: 
1.1. As provided for in item V of article 27 of Law 8,666, of June 21, 1993, in addition to Law 9,854, of October 27, 1999, they 
do not employ minors under 18 in night shifts, unsafe, or unhealthy work, or minors under 16, except as apprentices, 14 or 
older; 
1.2. They do not have, in their production chain, any employee performing degrading or forced labor, pursuant to items III 
and IV of article 1, and of item III of article 5, of the Constitution of the Federative Republic of Brazil, of October 5 1988. 
1.3. They are not in any way restricted of any rights arising from any environmental administrative infraction, pursuant to 
article 72, paragraph 8, item V, of Law 9,605/98 – Environmental Crime Law. 
2. Furthermore, they STATE their knowledge and commitment to respect, abide by, and enforce, as applicable, the Code of 
Ethics of the Eletrobras companies. Not allowing, primarily, the practice or maintenance of any type of discrimination that 
may restrict access in employment relations, or negative, in relation to gender, origin, race, skin color, physical condition, 
religion, marital status, age, family status, or pregnancy; 
Upon submitting the proposal, bidders should also present proof of clearance with the Social Security (CND), with the 
Government Severance Indemnity Fund (CRF), and with the Labor Court (CNDT). 
If bidders fail to present any of the aforementioned documents, their proposal is disqualified.Suppliers are inspected for 
their compliance with labor and social security regulations and are responsible for providing proof of good standing with 
the payroll and labor taxes established by law by providing certificates of clearance with tax and labor matters pertaining 
to Social Security, the Labor Court, and the Government Severance Indemnity Fund for Employees (FGTS), at the time of 
approval and adjudication and throughout the term of the agreement in question.Some companies have added social and 
environmental clauses to their contracts, aiming to share the commitment to the sustainable development of the country.

200 201 Interaction with the environment

III. 
Investments in and spending on maintenance of 
operational processes to improve the environment
Investments in and spending on preservation and/or 
recovery of degraded areas
Investments in and spending on environmental 
education for employees, contractors, self-employed 
professionals, and administrators of the entity
Investments in and spending on environmental 
education for the community
Investments in spending on other environmental 
projects
Number of environmental, administrative, and legal 
proceedings filed against the entity
Value of fines and indemnifications related to 
environmental matters, determined by administrative 
and/or legal proceedings
Environmental liabilities and contingencies
Total Interaction with the Environment
IV.   other Information
Net operating income (NOI)
Operating Income (OI)

840

189

83,530

196,891

0

3

0

0

0

0

0

0

97,132

75,642

1,466

2,467

16,743

3,134

885

101,389

107,879

0

3

15

0
0
843

0
0
1,074

565
10,092
296,641

10.995
11,790
423,074

2,815,950
-2,794,990

2,840,238
-4,873,827

30,244,854
-1,261,984

23,835,644
-4,824,982

202 203 .

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Content Index GRI 3.1

204 205  
 
 
 
 
 
Content Index GRI 3.1

Indicator

description

Pages / Online PDF

Notes

1. Strategy and Analysis

1.1

Message from the president.

1.2

Description of key impacts, risks, and 
opportunities.

2. Organizational Profile

11 to 13
15
6, 7, 11 to 13, 15, 28, 
29,34,, 46, 47, 49, 74, 76, 
113, 126, 150, 152, 154, 
160, 186, 191

2.1

2.2

2.3

Name of the organization.

33

Primary brands, products, and/or services.

33 and 34

Operational structure of the organization, 
including main divisions, operating units, 
subsidiaries, and joint ventures.

33, 34 and 36

2.4

Location of organization’s headquarters.

33 and 230

2.5

Countries where the organization operates 
and names of countries with either major 
operations or that are specifically relevant 
to the sustainability issues covered in the 
report.

18, 33 and 34

2.6

Nature of ownership and legal form.

33, 34

2.7

Markets served (including geographic 
breakdown, sectors served, and types of 
customers/beneficiaries).

2.8

Scale of the reporting organization.

33, 34, 92, 98, 104, 105

33 to 36, 38, 84, 93, 94, 
104, 122 to 125, 131

2.9

2.10

Significant changes during the reporting 
period regarding size, structure, or 
ownership.
Awards received in the reporting period.

11to13, 15, 18, 33, 38, 54

42, 43, 104, 168

3. Report Parameters

3.1

3.2

Reporting period for information provided.

Date of most recent previous report.

18

18

3.3

3.4

3.5

3.6

3.7

3.8

3.9

3.10

3.11

3.12

3.13

Reporting cycle.

Contact point for questions regarding the 
report or its contents.

18

230

Process for defining report content.

18, 19, 22,23, 24

Boundary of the report.

State any specific limitations on the scope 
or boundary of the report.

Basis for the development of the report.

18

18

18

Data measurement techniques and bases 
of calculations.

106, 109, 115, 117, 161, 
182, 197

Explanation of the effect of any re-
statements of information provided in 
earlier reports, and the reasons for such 
re-statements.

Significant changes from previous 
reporting periods in the scope, 
boundaries, or measurement methods 
applied in the report.

Table identifying the location of the 
standard disclosures in the report.

Policy and current practice with regard to 
seeking external assurance for the report.

4. Governance, Commitments, and Engagement

4.1

4.2

4.3

4.4

4.5

Governance structure of the organization, 
including committees under the highest 
governance body.
Indicate whether the Chair of the highest 
governance body is also an executive 
officer.

For organizations that have a unitary 
board structure, state the number of 
members of the highest governance 
body that are independent and/or non-
executive members. 

Mechanisms for shareholders and 
employees to provide recommendations 
or direction to the highest governance 
body. Communication channels with the 
Board 

Linkage between compensation for 
members of the highest governance body, 
senior managers, and executives, and the 
organization’s performance.

See “GRI Content Index”

13, 18, 197

18, 197

205

18

52 to 54
56

54

54

54, 55, 56, 59

57

206 207 4.6

4.7

4.8

4.9

4.10

4.11

4.12

4.13

4.14

4.15

4.16

4.17

Processes in place for the highest 
governance body to ensure conflicts of 
interest are avoided. 

Process for determining the composition, 
qualifications, and expertise of the 
members of the highest governance body 
and of its committees, including in terms 
of gender and other diversity indicators.
Statements of mission or values, codes of 
conduct, and internal principles relevant 
to economic, environmental, and social 
performance and the status of their 
implementation. 
Procedures of the highest governance 
body for overseeing the organization’s 
identification and management of 
economic, environmental, and social 
performance, including relevant risks 
and opportunities, and adherence or 
compliance with internationally agreed 
standards, codes of conduct, and 
principles.
Processes for evaluating the highest 
governance body’s own performance, 
particularly with respect to economic, 
environmental, and social performance. 
Explanation of whether and how the 
precautionary principle is addressed by 
the organization.
Externally developed economic, 
environmental, and social charters, 
principles, or other initiatives to which the 
organization subscribes or endorses.
Memberships in associations (such as 
industry associations) and/or national/
international advocacy organizations.
List of stakeholder groups engaged by the 
organization.
Basis for identification and selection 
of stakeholders with whom to engage. 
Organization’s process for defining its 
stakeholder groups, and for determining 
the groups with which to engage and not 
to engage. 
Approaches to stakeholder engagement, 
including frequency of engagement by 
type and by stakeholder group.
Key topics and concerns that have been 
raised through stakeholder engagement, 
and how the organization has responded 
to them.

66

52, 57

24, 47, 48

53, 67

56

67, 71

18, 39

41, 115

19

19

19, 22 to 24, 61, 62, 157, 
159

23, 24

ECONOMIC PERFORMANCE

DMA

Economic Performance

121 to 127

Direct economic value generated and 
distributed, including revenues, operating 
costs, employee compensation, donations 
and other community investments, 
retained earnings, and payments to 
capital providers and governments. 

Financial implications and other risks 
and opportunities for the organization’s 
activities due to climate change. 

Coverage of the organization’s defined 
benefit plan obligations.

Significant financial assistance received 
from government.

EC1

EC2

EC3

EC4

123 to 125

71, 74, 113, 185, 186

-

-

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

DMA

Market presence

137, 138, 149

EC5

EC6

EC7

Range of ratios of standard entry-level 
wage, broken down by gender, compared 
to local minimum wage at significant 
locations of operation.

Policy, practices, and proportion of 
spending on locally based suppliers at 
significant locations of operation.

Procedures for local hiring and proportion 
of senior management hired from the 
local community at locations of significant 
operation.

DMA

Indirect economic impacts

137, 138

149

-

76 
150 to 156 
163 to 172

EC8

EC9

Development and impact of infrastructure 
investments and services provided 
primarily for public benefit through 
commercial, in-kind, or pro bono 
engagement.

76, 150 to 152, 155

Understanding and describing significant 
indirect economic impacts, including the 
extent of impacts.

150 to 156 
163 to168 
172, 195

Indicador considerado não 
material pelo estudo de 
materialidade desenvolvido 
pela Eletrobras.

208 209 These indicators were 
considered non-material 
in the materiality study 
conducted by Eletrobras.

ENVIRONMENTAL PERFORMANCE

DMA

Materials

EN1

Materials used by weight or volume

EN2

Percentage of materials used that are 
recycled input materials.

DMA

Energy

EN3

EN4

EN5

EN6

EN7

Direct energy consumption by primary 
energy source.

Indirect energy consumption by primary 
source.

Energy saved due to conservation and 
efficiency improvements.

Initiatives to provide energy-efficient 
or renewable energy based products 
and services, and reductions in energy 
requirements as a result of these 
initiatives.

Initiatives to reduce indirect energy 
consumption and reductions achieved. 

DMA

Water

-

114 to 119 
163 to168 
183

183

183/184

117 to 119

115

119, 186

179 to 182

EN8

Total water withdrawal by source.

179, 180, 182

Water sources significantly affected by 
withdrawal of water

-

This indicator was 
considered non-material 
by the materiality study 
developed by Eletrobras.

EN9

EN10

Percentage and total volume of water 
recycled and reused.

DMA

Biodiversity

EN11

EN12

Location and size of land owned, leased, 
managed in, or adjacent to, protected 
areas and areas of high biodiversity value 
outside protected areas.

Description of significant impacts of 
activities, products, and services on 
biodiversity in protected areas and 
areas of high biodiversity value outside 
protected areas. 

180, 181

188 to 193

189, 190

191

EN13

Habitats protected or restored.

189

EN14

EN15

Strategies, current actions, and 
future plans for managing impacts on 
biodiversity. 

Number of IUCN Red List species and 
national conservation list species with 
habitats in areas affected by operations, 
by level of extinctionrisk.

DMA

Emissions, effluents, and waste

EN16

EN17

EN18

EN19

EN20

EN21

EN22

EN23

EN24

Total direct greenhouse gas emissions by 
weight.

Relevant indirect greenhouse gas 
emissions by weight.

Initiatives to reduce greenhouse gas 
emissions and reductions achieved.

Emissions of ozone-depleting substances 
by weight

NOx, SOx, and other significant air 
emissions by type and weight.

Total water discharge by quality and 
destination.
Total weight of waste by type and disposal 
method.
Total number and volume of significant 
spills.

Weight of transported, imported, 
exported, or treated waste deemed 
hazardous under the terms of the Basel 
Convention Annex I, II, III, and VIII, and 
percentage of transported waste shipped 
internationally. 

155, 191, 192

192, 193

71, 119, 182 
186 to 188 
194 to 196

187

187

71, 119, 186, 187

-

188

182

194

196

-

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

Hazardous waste is 
transported by specialist 
companies, which must 
provide proof of compliance 
with all legal requirements 
involving this type of 
activity, such as Hazardous 
Waste Manifests and 
Certificates of Disposal. 
In 2014, the Eletrobras 
companies did not import 
hazardous waste. Eletrobras 
Furnas exported 17 tons of 
waste containing askarel for 
incineration. 

210 211 EN25

Identity, size, protected status, and 
biodiversity value of water bodies and 
related habitats significantly affected by 
the reporting organization’s discharges of 
water and runoff.

DMA

Products and Services

EN26

EN27

Initiatives to mitigate environmental 
impacts of products and services, and 
extent of impact mitigation.

Percentage of products sold and their
packaging materials that are reclaimed by 
category.

DMA

Compliance

EN28

Monetary value of significant fines and 
total number of non-monetary sanctions 
for noncompliance with environmental 
laws and regulations. 

DMA

Transport

EN29

Significant environmental impacts of 
transporting products and other goods 
and materials used for the organization’s 
operations, and transporting members of 
the workforce.

DMA

General

EN30

Total environmental protection 
expenditures and investments by type.

SOCIAL PERFORMANCE - LABOR PRACTICES

DMA

Employment

LA1

LA2

LA3

Total workforce by employment type, 
employment contract, and region, broken 
down by gender.

Total number and rate of new employee 
hires and employee turnover by age group, 
gender, and region.

Benefits provided to full-time employees 
that are not provided to temporary or 
part-time employees, by major operations 
in significant locations.

-

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

70, 155, 181, 182, 187, 188, 
194, 195

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

-

45 to 49 
62, 63 
67 to 76

127

-

197

197

131 to 133
138, 139

131, 132

133

138, 139

LA15

Return to work and retention rates after 
parental leave, by gender.

DMA

labor relations

LA4

LA5

Percentage of employees covered by 
collective bargaining agreements.

Minimum notice period(s) regarding 
significant operational changes, including 
whether it is specified in collective 
agreements

139

139

-

DMA

occupational health and safety

135, 136

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

Percentage of total workforce represented 
in formal joint management–worker 
health and safety committees that help 
monitor and advice on occupational 
health and safety programs. 

Rates of injury, occupational diseases, lost 
days, and absenteeism, and number of 
work-related fatalities by region and by 
gender.

Education, training, counseling, 
prevention, and risk-control programs 
in place to assist workforce members, 
their families, or community members 
regarding serious diseases.

Health and safety topics covered in formal 
agreements with trade unions.

LA6

LA7

LA8

LA9

DMA

Training and education

LA10

LA11

LA12

Average hours of training per year per 
employee by gender and employee 
category.

Programs for skills management and 
lifelong learning that support the 
continued employability of employees and 
assist them in managing career endings

Percentage of employees receiving regular 
performance and career development 
reviews, by gender. 

135

136

135

135

139, 140

139, 140

-

140

This indicator was not 
reported.

212 213 DMA

diversity and equal opportunity

56, 131, 137, 138

LA13

Composition of governance bodies and 
breakdown of employees per category 
according to gender, age group, minority 
group membership, and other indicators 
of diversity.

56, 131

DMA

Equal remuneration for women and men

137, 138

LA14

Ratio of basic salary and remuneration of 
women to men by employee category and 
by locations of significant operation.

137, 138

SOCIAL PERFORMANCE -  hUMAN RIGhTS

DMA

Investment and procurement practices

173, 174

HR1

HR2

HR3

Percentage and total number of significant 
investment agreements and contracts 
that include human rights clauses or that 
have undergone human rights screening.

Percentage of significant contractors, 
suppliers, and other business partners 
that have undergone screening on human 
rights and actions taken.

Total hours of employee training on 
policies and procedures concerning 
aspects of human rights that are relevant 
to operations, including the percentage of 
employees trained. 

DMA

Non-discrimination

HR4

DMA

HR5

Total number of incidents of 
discrimination and corrective actions 
taken. 

Freedom of association and collective 
bargaining

Operations and significant suppliers 
identified in which the right to exercise 
freedom of association and collective 
bargaining may be at significant risk, and 
actions taken to support these rights.

174

174

173

175

175

150

150

DMA

Child labor

HR6

Operations and suppliers identified as 
having significant risk for incidents of child 
labor, and measures taken to contribute to 
the effective elimination of child labor.

DMA

Forced or compulsory labor

HR7

Operations and suppliers identified as 
having significant risk for incidents of 
forced or compulsory labor, and measures 
to contribute to the elimination of all 
forms of forced or compulsory labor. 

DMA

Security practices

HR8

Percentage of security personnel trained 
in the organization’s policies or procedures 
concerning aspects of human rights that 
are relevant to operations. 

150

147

150

147

173

173

DMA

Indigenous rights

156 to 159

HR9

Total number of incidents of violations 
involving rights of indigenous people and 
actions taken.

DMA

Assessment

HR10

Percentage and total number of 
operations that have been subject to 
human rights reviews and/or impact 
assessments.

DMA

Reparação

HR11

Number of grievances related to human 
rights filed, addressed, and resolved 
through formal grievance mechanisms. 

SoCIAl PERFoRMANCE – SoCIETY

-

-

173 to 175

175

DMA

local communities

62, 150 to 157

SO1

SO9

SO10

Percentage of operations with 
implemented local community 
engagement, impact assessments, and 
development programs.
Operations with significant potential 
or actual negative impacts on local 
communities.
Prevention and mitigation measures 
implemented in operations with 
significant potential or actual negative 
impacts on local communities.

62, 150, 151 to 157

151

151

Eletrobras companies did 
not register any incidents 
involving violation of rights 
of Indigenous peoples in 
2014.

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

214 215 DMA

Corruption

SO2

Percentage and total number of business 
units analyzed for risks related to 
corruption.

46 to 50 
62, 63 
67 to 76

64, 65

SO3

Percentage of employees trained in 
organization’s anti-corruption policies and 
procedures.

64, 65

SO4

Actions taken in response to incidents of 
corruption.

DMA

Public policies

64, 65

39 to 41 
114 to119

SO5

Public policy positions and participation in 
public policy development and lobbying.

SO6

Total value of financial and in-kind 
contributions to political parties, 
politicians, and related institutions by 
country.

DMA

Anti-competitive behavior

SO7

Total number of legal actions for 
anticompetitive behavior, anti-trust, and 
monopoly practices and their outcomes. 

DMA

Compliance

SO8

Monetary value of significant fines and 
total number of non-monetary sanctions 
for noncompliance with laws and 
regulations.

40

-

127

127

46 to 50 
62, 63 
67 to 76

127

In 2014, no business units 
were analyzed for risks 
related to corruption.

The auditing firm collected 
the evidence for the 
information related to the 
indicator, but could not 
complete its the assurance. 
Eletrobras is adapting to 
enhancement requests in 
the form of consolidation of 
the evidence suggested by 
the audit firm.

Pursuant to the law, the 
Eletrobras companies 
do not support or make 
contributions to political 
parties or political 
campaigns of candidates 
for elective offices. This 
guideline is ratified in 
the Code of Ethics of the 
Eletrobras companies.

SOCIAL PERFORMANCE - PRODUCT RESPONSIBILITy

DMA

Customer Health and Safety

PR1

PR2

Life cycle stages in which health and 
safety impacts of products and services 
are assessed for improvement, and 
percentage of significant products and 
services categories subject to such 
procedures.

Total number of incidents of non-
compliance with regulations and voluntary 
codes concerning health and safety 
impacts of products and services, by type 
of outcomes.

DMA

Product and service labeling

PR3

PR4

PR5

Type of product and service information 
required by labeling procedures, and 
percentage of products and services 
subject to such requirements.

Total number of incidents of non-
compliance with regulations and voluntary 
codes concerning product and service 
information and labeling, by type of 
outcomes.

Practices related to customer satisfaction, 
including results of surveys measuring 
customer satisfaction.

DMA

Marketing communications

PR6

PR7

Programs for adherence to laws, 
standards, and voluntary codes related 
to marketing communications, including 
advertising, promotion, and sponsorship.

Total number of incidents of non-
compliance with regulations and 
voluntary codes concerning marketing 
communications, including advertising, 
promotion, and sponsorship by type of 
outcomes.  

DMA

Customer Privacy

PR8

Total number of substantiated complaints 
regarding breaches of privacy and losses 
of customer data.

These indicators were 
considered non-material 
in the materiality study 
conducted by Eletrobras.

This indicator was 
considered non-material 
by the materiality study 
developed by Eletrobras.

No incidents of non-
compliance with regulations 
and voluntary codes 
concerning marketing 
communications, including 
advertising, promotion, 
and sponsorship were 
registered.

-

143

-

145, 146

61

-

127

127

216 217 DMA

Compliance

PR9

Monetary value of (significant) fines for 
noncompliance with laws and regulations 
concerning the provision and use of 
products and services.

SECToR-SPECIFIC – ElECTRIC UTIlITIES

46 to 50 
62, 63 
67 to 76

127

Installed capacity, broken down by primary 
energy source and by regulatory regime.

33, 90, 93, 94

EU1

EU2

EU3

EU4

EU5

Net energy output broken down by 
primary energy source and by regulatory 
regime.

Number of residential, industrial, 
institutional and commercial customer 
accounts.

Length of above and underground 
transmission and distribution lines by 
regulatory regime.

Allocation of CO2e emissions allowances 
or equivalent, broken down by carbon 
trading framework.

DMA

Availability and Reliability

EU6

Management approach to ensure short 
and long-term electricity availability and 
reliability.

DMA

demand-side management

EU7

Demand-side management programs 
including residential, commercial, 
institutional, and industrial programs.

DMA

Research and development

EU8

Research and development activities and 
expenditures aimed at providing reliable 
electricity and promoting sustainable 
development.

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

95

108,109

34, 97, 104

-

71, 93, 104

114, 115 
163 to 168

110 to 114

DMA

Plant decommissioning

EU9

Provisions for decommissioning of nuclear 
power sites.

-

-

This indicator was 
considered non-material, 
since the Eletrobras’s 
nuclear power plants are 
fully operational.

EU10

EU11

EU12

EU13

Planned capacity against projected 
electricity demand over the long term, 
broken down by energy source and 
regulatory regime.

Average generation efficiency of thermal 
plants by energy source and by regulatory 
regime.

89

96

Transmission and distribution losses as a 
percentage of total energy.

103, 107

Biodiversity of offset habitats compared to 
the biodiversity of the affected areas.

-

DMA

Employment

EU14

EU15

EU16

EU17

EU18

Programs and processes to ensure the 
availability of a skilled workforce. 

Percentage of employees eligible to retire 
in the next 5 and 10 years broken down by 
job category and by region.

Policies and requirements regarding 
health and safety of employees 
and employees of contractors and 
subcontractors.
Days worked by contractor and 
subcontractor employees involved in 
construction, operation & maintenance 
activities.

Percentage of contractor and 
subcontractor employees that have 
undergone relevant health and safety 
training.

DMA

local Communities

EU19

EU20

DMA

EU21

Stakeholder participation in the decision 
making process related to energy planning 
and infrastructure development.

Approach to managing the impacts of 
displacement.
disaster / Emergency planning and 
response
Contingency planning measures, disaster/
emergency management plan and training 
programs, and recovery/restoration plans. 

136, 137

-

134

-

-

86, 160

86

160

71 
76 to 80

134, 154

This indicator was 
considered non-material 
in the materiality study 
conducted for this report.

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

This indicator was 
considered non-material 
in the materiality study 
conducted by Eletrobras.

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EU22

Number of people physically 
or economically displaced and 
compensation, broken down by type of 
project.

DMA

Access

EU23

Programs, including those in partnership 
with government, to improve or maintain 
access to electricity and customer support 
services.

DMA

Provision of information

EU24

Practices to address language, cultural, 
low literacy, and disability related barriers 
to accessing and safely using electricity 
and customer support services.

DMA

Customer health and safety

EU25

Number of injuries and fatalities to the 
public involving company assets, including 
legal judgments, settlements, and pending 
legal cases of diseases.

160

169, 172

143

78 to 80

DMA

Access

96, 106, 109, 144, 145

EU26

EU27

Percentage of population unserved in 
licensed distribution or service areas.

Number of residential disconnections for 
non-payment, broken down by duration of 
disconnection and by regulatory regime.

EU28

Power outage frequency. 

EU29

Average power outage duration.

EU30

Fator de disponibilidade média por fonte 
de energia e regime regulatório.

109

144, 145

106

106

96

Assurance Report

220 221  
 
 
 
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Educação Ambiental

Glossary, Contact us, 
Corporate Information 

224 225  
 
 
 
Glossary

A

C

D

ABRADEE - Associação Brasileira de Distribuidores de Energia 
Elétrica (Brazilian Association of Electricity Distributors): a non-
profit civil entity dedicated to the development of the energy 
distribution industry in Brazil. The ABRADEE gathers 42 state-owned 
and privately owned electric utilities that operate across the country 
and which, together, are responsible for serving 98% of Brazilian 
consumers.

ANEEL: created in 1996 through Law 9,427, the Agência Nacional 

de Energia Elétrica (Brazilian Electricity Regulatory Agency) is an 
administratively and financially independent regulatory body that 
reports to the Ministry of Mines and Energy and that has the purpose 
of regulating and inspecting the production, transmission, and 
trading of electricity, pursuant to the policies and guidelines of the 
federal government.

Assurance (assured): action or effect of assuring, providing 

guarantee and security. A process that demonstrates the authenticity 
of data and information presented in a corporate report.

CNEN - Comissão Nacional de Energia Nuclear (National Nuclear 

Energy Commission): A federal autonomous agency created on 
October 10, 1956, under the Ministry of Science and Technology. As 
the highest body in planning, guidance, supervision and monitoring, 
the agency establishes rules and regulations on radiation protection 
and issues licenses, supervises, and controls nuclear activities in 
Brazil. In addition, the agency develops research in the use of nuclear 
techniques for the benefit of society.

CONAR - Conselho Nacional de Autorregulamentação 

Publicitária (National Self-Regulatory Advertising Council): is a civil 
society organization that establishes and enforces the regulations of 
the Brazilian Advertising Self-Regulation Code, approved in 1978 by 
the III Brazilian Advertizing Conference.

COSO ERM: corporate risks management metodology.

DEC - Duração Equivalente de Interrupção por Unidade 

Consumidora (Equivalent Outage Duration per Customer Account).
Discrimination: Unfair treatment given to people in relation to 
their peers, imposing excessive burdens or denying benefits, instead 
of treating them fairly, according to his/her professional training 

and based on individual merit. Discrimination can also include 
humiliation, embarrassment, intimidation, coercion, verbal, physical 
or gestural violence, in addition to moral, political, religious, and 
sexual harassment, generically defined as a series of acts, comments 
or undesired actions or that are known to be undesired, by those who 
are targeted. In order to be characterized as moral harassment, the 
actions must repeatedly occur over a given period of time and must 
isolate the victim within his/her workspace.

Downstream: it is a reference point on a river from an observer’s 
point of view. It is the direction toward which the river runs. That is 
why it is said that the mouth of a river is its furthest downstream 
point of a river.

FEC - Frequência Equivalente de Interrupção por Unidade 

Consumidora: Equivalent Outage Frequency per Customer Account.
Forest Fragmentation: Natural vegetation areas disrupted by 
anthropogenic barriers (created through human action) or natural 
barriers, capable of significantly decreasing the flow of animals, 
pollen, or seeds.

GHG Protocol (Greenhouse Gases Protocol): metodology used to 

develop GHG inventories.

Global Compact: The Global Compact is an initiative developed by 
the former secretary-general of the UN, Kofi Annan, with the purpose 
of mobilizing the international corporate community to adopt, in 
their business practices, fundamental and internationally accepted 
values in terms of human rights, labor relations, the environment, 
and anti-corruption procedures, which are expressed in 10 principles

GRI (Global Reporting Initiative): international non-governmental 

organization whose mission is the global development and 
dissemination of guidelines for the preparation of sustainability 
reports voluntarily adopted by companies across the globe.

Holding: type of company created with the purpose of managing 
a group of companies (conglomerate). A holding company manages 
and is the majority shareholder or quota-holder of the companies in 
a given group. This type of company is often used by medium and 
large companies, and it normally either seeks to improve the capital 
structure or is used as part of a partnership with other companies or 
job markets.

F

G

H

226 227 I

L

M

IBAMA - Instituto Brasileiro do Meio Ambiente e dos Recursos 

Naturais Renováveis (Brazilian Institute for the Environment 
and Renewable Natural Resources): created through Law 7,735, of 
February 22, 1989, it is a federal administratively and financially 
independent regulatory body that reports to the Ministry of 
the Environment (MMA). It is the  executive body  responsible 
for enforcing the  National Policy for the Environment  (PNMA), 
established through  Law 6,938, of August 31, 1981 that develops 
a number of activities for the  preservation  and  conservation  of  
the natural heritage, controlling and inspecting  the use of  natural 
resources  (water,  plants, wildlife,  soil, etc). It is also responsible for 
granting environmental licenses to developments under its sphere of 
competence.

IBASE - Instituto Brasileiro de Análises Sociais e Econômicas 
(Brazilian Institute of Social and Economic Analyses): non-profit 
organization with no religious or political purposes created in 1981 by 
sociologist Herbert de Souza, also known as Betinho (1935 – 1997) to 
strengthen democracy and active citizenship, according to principles 
of equality, freedom, citizen participation, diversity, and solidarity. 
The social accounting model organized by this entity was the first in 
Brazil and is used for the voluntary disclosure of the report.

IGS System: System of Indicators for Corporate Sustainability 

Management. A proprietary system to Eletrobras’s.

Limnology (Limnological): it is the science that studies inland 
waters, regardless of their origin, verifying their dimensions and 
the concentration of  minerals in relation to the flow of matter and 
energy and their biotic  communities.

Luz Para Todos (Light For All): Program by the Brazilian Federal 
Government intended to bring free electricity to rural populations, 
regardless of their financial resources.

MOC - Mão de Obra Contratada (Contractor Workforce): this term 

is used by the Eletrobras companies to determine all professionals 
who were not hired through civil service exams.

P

R

S

W

PDE (2023 Ten-Year Energy Expansion Plan): An expansion plan 

developed by the Ministry of Mines and Energy that prioritizes 
renewable energy sources in order to address the country’s growing 
energy consumption, and which is intended to maintaining Brazil’s 
commitment to driving its economic growth supported by a clean 
energy matrix.

Retrofitting (Retrofit): term especially used in engineering to 
describe the process of upgrading equipment that is outdated or that 
does not comply with specific standards.

RobecoSAM: International company headquartered in Zurich, 

Switzerland. Its specific focus is the analysis of investments in 
sustainability and considers economic, environmental and social 
criteria in its strategies.

SPE (Special Purpose Entity): corporate society whose activity 

is restricted and in some cases has a predetermined life span, 
normally used to isolate the financial risk of the activity performed. 
Traditionally, SPE are used for major engineering projects, with or 
without the participation of the government, such as the construction 
of hydroelectric plants, transmission networks, or Public-Private 
Partnership projects (PPPs), which are still new to Brazil.

Significant suppliers: Those who provide inputs or services that 
are essential to the company’s activities (Generation, Transmission, 
Distribution, and Research, in the case of Cepel), which cause a 
direct impact on the final quality of our services, as well as to the 
environment, health and safety of employees and whose activities 
may cause significant social risks; this definition includes all 
providers through labor-intensive agreements. Those who have 
access to confidential information of the organization as part 
of the company’s essential and critical business processes are 
also considered critical suppliers. They are classified as Level 01, 
direct suppliers, and Level 02, indirect suppliers (subcontractors, 
manufacturers ,among others involved).

Wastewater: liquid or gas streams of products of industries or 
urban domestic sewage that are released into the environment. It 
may be treated or untreated.

228 229 Contact us

Eletrobras – Centrais Elétricas Brasileiras 
S.A. - offers many communication channels 
to its audiences.

Headquarters
Av. Presidente Vargas, 409 – 13º andar  –  Centro
Rio de Janeiro – RJ - CEP 20071-003 - Brazil
Phone: +55 (21) 2514-5151
(GRI 2.4)

Contact Us – Eletrobras website > Contact Us
Website – http://www.eletrobras.com
Facebook – http://www.facebook.com/Eletrobras
YouTube – www.youtube.com/user/
SistemaEletrobras
Twitter – @Eletrobras

Ombudsman’s Office63
Av. Presidente Vargas, 409 – 15° andar - Centro 
Rio de Janeiro – RJ - CEP 20071-003 Brazil
Phone: +55 (21) 2514-4526
Fax: +55 (21) 2514-6447
E-mail: ouvidoria@eletrobras.com

Reporting Hotline64
www.eletrobras.com/canaldenuncia/
denuncia@eletrobras.com

Branches
Eletrobras maintains multinational offices::

 y Central America and Caribbean (Panama 

City – Panama) 
Edificio Torres de las Américas, piso 5, torre 
B, oficina 506  –  Punta Pacífica

 y Southern Cone (Montevideo – Uruguay) 

Av. Luis Alberto de Herrera 1.248 
Torre 2, oficina 311, CP  –  11.300

 y Andina (Lima – Peru) 

Calle Basadre 310 Oficina 601 B  –  San Isidro

Investor Relations (IR)
Phone: +55 (21) 2514-6331 or +55 (21) 2514-6333
Fax: +55 (21) 2514-5964 
Website – www.eletrobras.com.br/elb/ri 
Fale com o RI (Talk to IR) – invest@eletrobras.com

Custodian and Administrator of 
Eletrobras’s Portfolio
Share and Custody Department
Phone: +55 (11) 3684-9441
Fax: +55 (11)3684-3811

Comments, suggestions, and 
information about this report
sustentabilidade@eletrobras.com

(GRI 3.4)

63  Customer service by letter, telephone, fax, e-mail or in person.
64  Channel to receive reports and information about possible irregularities or improprieties in the accounting records. Any person who identifies or suspects of the existence of 

irregularities at Eletrobras or at companies of the Eletrobras Group should communicate the fact directly to the company Ombudsman’s Office.

65  Service in all branches of the bank..

231 Corporate Information

Composition of the Board of Directors in 2014

 y Márcio Pereira Zimmermann (chairman)
 y Jailson José Medeiros Alves (employee representative)
 y João Antônio Lian (representative of minority shareholders)
 y José Antônio Corrêa Coimbra 
 y José da Costa Carvalho Neto 
 y Lindemberg de Lima Bezerra 
 y Maurício Muniz Barretto de Carvalho 
 y Wagner Bittencourt de Oliveira 

Composition of the Fiscal Council in 2014 (full members)

 y Jarbas Raimundo de Aldano Matos (president) 
 y Bruno Nunes Sad (financial specialist) 
 y Manuel Jeremias Leite Caldas
 y Ricardo de Paula Monteiro
 y Robert Juenemann

Composition of the Board of Executive Officers in 2014

 y CEO: José da Costa Carvalho Neto
 y Chief Generation Officer: Valter Luiz Cardeal de Souza
 y Chief Transmission Officer: José Antônio Muniz Lopes
 y Chief Distribution Officer: Marcos Aurélio Madureira da Silva 
 y Chief Regulatory Officer: Josias Matos de Araujo
 y Chief Financial and Investor Relations Officer: Armando Casado de 

Araújo

 y Chief Administrative Officer: Alexandre Aniz

233 Credits

This Annual and Sustainability Report is a result of the efforts 
of the Eletrobras team. We thank you all for your participation and 
commitment.

Editing and general coordination
Executive Sustainability Committee of the Eletrobras Companies

Executive coordination
Planning, Strategic Management, and Sustainability Superintendence
Press Office and Press Relations

Coordination and collection of GRI indicators and texts 
Keyassociados

Graphic project, layout, and infographics
AbóboraX Design

Illustrations
Eletrobras / Teofilo Rodrigues da Silva

Photo credit
Acervo Eletrobras

Platforms
This report can be downloaded at www.eletrobras.com

Translation
Gotcha Idiomas!

234