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Centric Financial Corporation

cfcx · OTC Financial Services
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Ticker cfcx
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Sector Financial Services
Industry Banks - Regional
Employees 51-200
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FY2021 Annual Report · Centric Financial Corporation
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Financing A Bright(cid:28) Fut(cid:27)e

Annual Review 2021

4X

American Banker  
Best Banks  
to Work For

4X

American Banker 
Most Powerful 
Women in Banking 
Top Teams

3X

American Banker  
Top 200  
Community Banks

7X

American Banker  
25 Most Powerful 
Women in Banking—
CEO Patti Husic

$111 million

COMBINED GROWTH  
IN NON-INTEREST BEARING DEPOSIT  
AND MONEY MARKET ACCOUNTS

9%

DELIVERED 
ORGANIC 
LOAN GROWTH 
IN COMMERCIAL AND  
CRE LOAN PORTFOLIOS

15-YEAR Bank Anniversary 

in 2022

7 FINANCIAL CENTERS

$131,297 

DONATED TO  
CHARITABLE ORGANIZATIONS

$28 million in loans to affordable housing buildings

for banking. They have taken the time to get 

only one account with Centric, we have now 

moved most of our business needs and 

accomplish many things, especially during 

to know us and our business and helped us 

COVID and its challenges. Starting out with 

“Centric Bank has become our favorite place 
with Centric. ”

genuinely interested in knowing our needs 

professional and courteous, and they are 

accounts to them, and they are our go-to 

bank. The team members are always 

and helping us grow. We love doing business 

Kimberly Swartz, President 

Indian Echo Caverns 

Hummelstown, PA

A Me(cid:10)age 

TO OUR SHAREHOLDERS, CUSTOMERS, AND FRIENDS: 

Centric Bank is anchored in our belief that our brightest future is ahead. We carry a deep passion for 

American enterprise, ingenuity, and especially for the communities we serve.   
Because we believe in a brighter future, we invest in the unlimited potential 
and value of people—our team, our entrepreneurs, and our communities. 

With anticipation, we celebrate 2022  

and our 15-year anniversary, remembering 

the day we first declared our mission to  

be locally owned and loaned and relishing 

our years of subsequent growth and 

expansion. We have reached one billion 

dollars in assets; and our physical footprint 

spans five counties while funding loans and 

generating deposits in many more counties. 

All due to our incredible customers, team 

members, and faithful shareholders. We are 

grateful for the 136 “difference makers” on our team, as well as for every shareholder who has 

entrusted us with their investments and who believed in our vision from day one. Without all of you,  

our success and impact would not be possible.  

Focused on a prosperity of opportunity, our executive team earned its fourth American Banker 

recognition as one of five Most Powerful Women in Banking Top Teams. This honor highlights our  

60 percent female leadership, a greater percentage than at any peer bank. We also celebrated 

another recognition as one of American Banker’s Best Banks to Work For and were named #39 for 

banks under $3 billion in assets. In the greater Philadelphia region, despite pandemic disruptions,  

our team continues to add market share. These new relationship gains are due to our people, response 

time, and the ability to fast track and close our loans expediently. 

FINANCIAL PERFORMANCE 

Centric Financial Corporation reported annual net income of $10.3 million, an increase of $1.3 million,  

or 14% over the prior year end results. Earnings per share was $1.23 per basic share which represents 

an increase of $0.18 per share, or 17% over last year’s results. Return on average assets and return  

on average equity ended the year at 0.96% and 11.39%, respectively. Tangible book value per share 

increased 12% year over year and ended at $11.17. Paycheck Protection Program (PPP) income had a 

strong impact on our overall net interest margin reaching 4.11% for the year. This placed us at the top  

of our peer group of banks in central Pennsylvania and the Philadelphia region. 

1

Centric participated in the second round of PPP lending during the year to support  

our communities and customers, generating an additional $91 million in loans during  

2021 to 1,100 small businesses, helping to save over 10,000 jobs. Our team was the  

financial lifeline for the small businesses in our communities, and with both rounds  

combined, we provided $310 million of PPP loans to 3,000 businesses, helping to save over  

35,000 jobs. As one customer said, “Your team is the superhero to all of us small business owners.”  

Core loans outstanding grew by $66 million during the year; however, with the strong PPP forgiveness, 

subsequent release of wholesale funding, and a temporary strategic shift in our deposits, we ended 

the year with total assets at $983 million, a decrease of $135 million, or 12% from December 31, 2020.  

The core loan growth of 9% was comprised of primarily commercial real estate loans totaling  

$58 million with C&I loans of $18 million in our markets. We continue to focus on strategic and 

intentional loan growth and discipline in the pricing of our loans which yielded 4.86% for the year.  

Deposits ended 2021 at $815 million, a decrease of $111 million, or 12% from the prior year end. This 

decrease was the result of a $232 million reduction in wholesale deposits which supported PPP lending, 

while core deposit growth increased $121 million or 13%. Non-interest bearing deposits increased  

$33 million and totaled $230 million at year end and comprises 28% of total deposits at year end. The 

growth in non-interest bearing deposits is related to onboarding new business customers during the 

year and navigating the full relationships of approximately 55% of the PPP non-customers to Centric 

Bank. Our largest growth segment was money markets which grew 49%, or $76 million from the prior 

year end, demonstrating retention and expansion of our core deposits and overall customer base.  

Our Philadelphia region continues to have robust loan growth and comprises 47% of loans outstanding 

at year end 2021, totaling $412 million after PPP forgiveness. Total deposits for the region increased by 

$26 million, of which $15 million were non-interest bearing deposits, reflecting 29% in annual growth 

and ending the year at $115 million.  

As our loan portfolio continues to season and businesses are experiencing further pandemic- 

related financial impacts—including reduced revenue and elevated labor and supply costs—we  

are experiencing some increases to non-performing assets (NPAs). Non-performing assets totaled  

$12.9 million at the end of 2021 as compared to $12.4 million at prior year end, an increase of $500 

thousand. While the conventional loan portfolio remains solid, a larger portion of NPAs is related to the 

SBA loan portfolio performance. At December 31, 2021, our coverage ratio was 1.42%, and management 

believes that the allowance for the loan loss reserve adequately reflects the risk inherent in our loan 

portfolio. The increased provision expense totaled $4.5 million over the prior year, which was the result 

of charge-offs taken in the third quarter and the related replenishment of the allowance for loan losses. 

Centric Financial remains strong, secure, and well-capitalized. In 2022, reducing the non-performing 

assets will be a top priority for our team.  

Overall, non-interest income was consistent with the prior year; however, the respective components 

changed significantly in 2021. The largest drivers of non-interest income in the year were related to 

increase of service charges of $111 thousand related to increased cash management fees, gains on 

sales of SBA 7a loans of $427 thousand, an increase of $322 thousand over 2020, and gains on sales  

of residential mortgages in the secondary market in excess of $1 million.  

2

Residential mortgage experienced another strong year with more than 150 mortgages representing  

$41 million in closed loans. The related gain on sales of residential mortgages increased by  

$322 thousand over 2020.   

Non-interest expense totaled the year at $25 million, an increase of $2 million, or 10%, as compared  

to the prior year. The primary drivers to the increase were salary and benefits, regulatory assessment, 

and loan and collection expenses. Salary expense increased $852 thousand or 5%, as a result of  

higher levels of staffing due to PPP loans and forgiveness, and increased mortgage and SBA incentive 

compensation related to higher loan volumes. Employee benefits increased $309 thousand, or 13% due 

to elevated health care premiums during the year. Regulatory assessment fees totaled $926 thousand 

and grew by $338 thousand, or 58% in 2021, due to the increases in customer base and total deposits 

related to PPP activity in the year. As a result of the elevated non-performing assets, loan and 

collection expenses increased by $362 thousand, or 60%, from 2020 totals.  

Delivering smart, profitable growth to our shareholders is our greatest responsibility. We Revolve 

Around You remains our brand promise and is evidenced in every service channel. As we finance  

a brighter future, we’re excited to develop even more personalized services, support an ambitious, 

skilled workforce, and meet the evolving business needs of our customers. Thank you for your trust  

and investment in Centric Financial Corporation. 

Gratefully, 

Donald E. Enders, Jr.                                                     Patricia A. Husic 

Chairman of the Board                                                     President & CEO 

3

 
People TO BE PROUD OF 

Financing a brighter future begins with our 

award-winning team. “Centric Bank is our 

people. We take everything about our customer 

experience personally. We are team-focused, 

challenge-accepted people. We inspire, cheer, 

show up, stand in, help out, and innovate.  

We proudly finance brighter futures!” says  

Patti Husic, president and CEO. 

Every company needs a differentiator. 
For us, that’s our 136-person team. 
Our people distinguish us from our 
competitors, and their personal touch 
is felt across every level of service.  

The banking system is inorganic and not 

designed to withstand the stress, strain, and 

pressure that the global pandemic inflicted— 

the kind of pressure that shut down small 

businesses and entire swaths of the economy. 

“

Prity Patel, President 

PA Distribution 

New Columbia, PA

I have been with Centric Bank since 

May 2020 when my business was in  

its startup phase. With the support  

of the trusted and knowledgeable 

account managers, I have been able  

to grow my wholesale/cash-and-carry 

business by 58 percent. I appreciate  

all the support we have received from 

Centric Bank. Thank you!

disruptions in work-life balance, Centric Bank 

stayed consistent at 11% turnover, well below 

the banking pre-pandemic level of 23.6%. 

”

Despite this crippling pressure, at Centric  

“We redoubled on our purpose during this 

Bank, no door was closed. People—our human 

season and served our customers in ways we 

capital—were the answer to COVID’s economic 

and they never could have imagined,” says  

shock. Solutions came from our team, not 

Husic. “In a time when people are thinking twice 

algorithms or data. 

When other banks were closing accounts  

and working only with existing customers, 

Centric said “Yes,” even to non-customers.  

Company cultures are created by design, but 

they succeed by choice. We can’t simply decree 

the 26 principles of The Centric Way. Everyone  

in the bank must believe in them and choose  

to live by them for us to serve at our highest 

potential. And we do! When the Great 

Resignation began to impact organizations,  

our culture proved to be a talent driver. In 2020, 

we had 11% turnover. In 2021, despite the 

backlash of a global pandemic and the 

about their place of employment—an average  

of 3.9 million workers quit their jobs each month 

in 2021—we remained responsive to employee 

needs, workplace changes, and in return did  

not experience significant turnover. Purposeful 

work leads to happy, loyal employees.” 

Responding to the new needs of moms, dads, 

and families as they adjusted to changing 

school guidance, caregiving, and lingering 

COVID concerns was a priority. And we laid 

groundwork for our 2022 initiative to turn our 

workforce into the best in banking. The HR  

team is focused on giving our teams tools for 

success, career guidance, a succession plan,  

and retention support—all to ensure we remain 

an employer of choice. 

4

Answering to changes in customer banking 

behaviors and a shift toward digital banking, 

Centric Bank enhanced technical capacity and 

established Digital Banking Subject Matter 

Experts to assist customers with digital banking 

logins, mobile banking, mobile deposit set up, 

troubleshooting, and demonstrations.  

“

We had a dream to open PepperPot 

Jamaican Restaurant to share 

Caribbean food and our culture  

with our central PA neighbors, and  

the pandemic inspired us to make  

a change. Centric went above and 

Employee engagement is a key performance 

beyond with our SBA loan and gave  

indicator and when the full team returned to the 

us a life-changing opportunity.  

Their customer service was fantastic, 

professional, and respectful. We would 

recommend Centric Bank to the world! 

Linton and Shemeila Green, Owners 

PepperPot Jamaican Restaurant 

Harrisburg, PA

”

office in October 2021, the Hoopla Committee—

our internal spirit team—presented a series of 

employee events to sustain camaraderie and 

connectedness. These included No Shave 

November to benefit cancer charities, Be a 

Santa to a Senior, Toys for Tots collection,  

Hot Chocolate and Cookie Day for employees, 

an employee Secret Santa exchange, an Ugly 

Sweater Party and Contest, and a Gingerbread 

House Competition. Laughing together builds 

bonds in the workplace. 

The Yes YOU DESERVE 

Centric Bank is committed to achieving the YES 

you deserve in all your banking needs. “If we can’t 

move your loan request forward, we will help you 

reach your business goals. Many times, our first 

loan consultation reveals gaps in readiness. Once 

these are filled, the client returns with a stronger 

financial foothold to launch,” says Husic. 

In a concerted effort to diversify our lending portfolio and lower risk, the Doylestown Financial Center 

originated almost 80 new small and medium-sized loans totaling over $54 million in 2021. We have 

seen tremendous regional growth that included a student housing project over $4 million, a medical 

office plaza over $4 million, a $3 million acquisition of a second location for an existing customer, and 

assisting with the purchase of a trucking company and trucks worth $3.6 million. “We are financing 

brighter futures every day,” says Husic.

CFCX

5

Co(cid:14)unity TO CARE ABOUT 

Hope comes naturally when you live and work in the neighborhoods where you serve.  

It’s impossible not to get excited about a brighter future when you see people working and  

serving together for a greater good. 
Community is more than a concept for Centric Bank. Our hands and feet  
are moving. We live here, and we give here. 

Outside the four walls of our offices (and written on our walls in the office!), we are dedicated to  

#26 of The Centric Bank Way: Contribute to the Community. In 2021, Centric donated $131,297 to  

local charities in addition to volunteering with organizations that are dedicated to improving the 

neighborhoods we call home. We rolled up our sleeves and brought solutions to shifting needs and 

changing demographics. Leslie Meck, EVP, Chief Retail and Customer Experience Officer, presented 

financial literacy education in the Salvation Army Harrisburg Capital City Region’s youth program.  

Between 2020 and 2021, Centric Bank donated $70,000 to the Central Pennsylvania Food Bank’s 

Neighborhood Assistance Program (NAP) to strengthen food security. “The foundation of a healthy 

community is a healthy economy and helping to meet nutrition needs and increase access to fresh, 

local foods for communities has been even more important to me during the pandemic,” says Husic. 

“Food insecurity remains one of our Commonwealth’s highest concerns. I’m proud to carry the mission 

of the Central Pennsylvania Food Bank forward.” 

“Our Community Reinvestment Act focus is on helping people with basic needs such as housing,  

food, and jobs,” says Kimberly Turner, EVP, Chief Risk Officer. “Centric pursued a relationship with  

HDC MidAtlantic because we support their goal of providing affordable rental housing in Pennsylvania, 

Delaware, and Maryland. In addition, Centric originated $28 million in loans to affordable housing 

buildings in central and eastern Pennsylvania.”

“

Centric Bank has been a critical partner to HDC MidAtlantic in 

assisting our residents on their path to homeownership. We believe 

that having a safe, affordable place to call home is the cornerstone 

of possibility in people’s lives. We appreciate having an ally in 

Centric Bank who shares our values and is committed to helping 

build generational wealth through homeownership.

Sharlene Woodruff, CFO & Senior Vice President 

HDC MidAtlantic 

Lancaster, PA

”

6

Left to right: Dana Hanchin, President and CEO, HDC MidAtlantic; Kielsy Rivera, Homeowner; and Sharlene Woodruff.

DOCTOR CENTRIC BANK: Vitality OF HEALTH 

While the pandemic sent wave after wave of citizens into medical offices and hospitals seeking 

treatment, no sector has worked harder and sacrificed more boldly than our health care professionals. 

“You kept our minds and bodies healthy and gave us hope. Recognizing the intense demands on health 

care professionals, we founded Doctor Centric Bank in 2011 with the promise to keep our medical 

champions and support teams financially healthy. Whether you’re investing in new technologies and 

medical data services, equipment financing, or streamlining cash management flows, we remain a 

concierge service to keep health care healthy,” says Husic.  

“

Jason Marks, DMD 

Smiles on Trindle Dental Care 

Camp Hill, PA 

I reached out to Centric Bank when I 

started the process of buying into my 

dental practice. Having gone through 

the loan process before, I expected a 

long and drawn-out affair. However,  

I was pleasantly surprised with Centric. 

The process was smooth, prompt, and 

easy. My loan director was easy to 

contact within minutes and receptive  

to how I wanted to structure my loan. 

Centric facilitated my buy-in with  

“Community health remains a top concern as 

doctors deploy telehealth systems to continue  

to care for patients, as well as keep people safe 

and respond to backlogs of patients. The Doctor 

Centric team provided PPP assistance, merger 

and acquisition support, and a safe and secure 

financial lifeline,” says Jeffrey W. Myers, SEVP, 

Chief Lending Officer.

Financing

A BRIGHTER FUTURE …

It’s what every community hopes for, and it’s  

the heart of Centric Bank’s mission. To realize  

this passion, our team pushes to stay outfront 

with new technologies, lending expertise, and a 

relentless pursuit for customer trust. Every day, 

we are lifting up ideas, regarding the unlikely, 

and launching the “no way!” 

From restaurateurs to landscapers to medical 

practices, the Centric team stepped up to educate, 

advise, support, and finance the men and women 

my practice and nearly immediately 

rebuilding Main Street. Our Paycheck Protection 

afterward helped finance top-of-the-

line equipment to help us expand the 

practice. I would highly recommend 

Centric Bank to other business owners 

looking for financing options.

”

Program lending sustained 35,000+ jobs and 

many new customers were onboarded. 

As we continue to protect our customers, respond 

to new business opportunities, and prepare our 

teams to thrive, we believe our brightest future is 

on the horizon.

7

Bo(cid:15)dOF DIRECTORS

Donald E. Enders, Jr. 
Board Chair; Chairman & 
CEO, Colonial Park Realty 
Company t/a Enders 
Insurance & Cocoa 
Associates Ltd t/a KHB 
Insurance

John A. Maher, CPA  
Board Vice Chair; Advisor, 
Cambridge University, Judge 
Business School; former 
member, PA House of 
Representatives

Kerry A. Pae  
Board Secretary; Retired 
President & Owner, Kerry Pae 
Auctioneers, Inc.

Patricia A. Husic  
President & CEO, Centric 
Financial Corporation and 
Centric Bank

Frank A. Conte, CLU, ChFC 
Founding Partner, Conte 
Wealth Advisors, LLC

Steven P. Dayton  
Business Development,  
RVG Management & 
Development Company, P.C.

Thomas H. Flowers, CPA 
Managing Partner, Flowers  
& Flowers CPAs

Nicole S. Kaylor  
Member, Co-Chair of 
Corporate & Tax Practice 
Group, McNees, Wallace & 
Nurick

EXECUTIVE LEADERSHIP TEAM

Jeffrey W. Keiser, DDS 
Dental Consultant

Jessica E. Meyers  
Founder and CEO,  
JEM Group LLC 

Patricia A. Husic  
President & CEO

Jeffrey W. Myers  
SEVP, Chief Lending Officer

Sandra J. Schultz  
SEVP, Chief Financial Officer

Terrence Monteverde  
EVP, Chief Credit Officer

Leslie A. Meck 
EVP, Chief Retail and 
Customer Experience Officer

Common Stock Transactions:  
Centric Financial Corporation’s Common Stock 
Traded OTC Pink: CFCX 

Registrar & Transfer Agent:  
AST Financial 
Attn: Centric Financial Corporation  
6201 15th Ave., Brooklyn, NY 11219 
(800) 937-5449   |  info@amstock.com 

Visit Investors.centricbank.com

R
O
T
S
E
V
N

I

I

S
N
O
T
A
L
E
R

Kimberly L. Turner 
EVP, Chief Risk Officer

Christine Pavlakovich  
EVP, Chief Human Resources Officer  

8

 
O(cid:6) Mi(cid:10)ion

Centric Bank is a locally owned, locally loaned community bank that provides a variety of  

core financial services to businesses, professionals, and individuals. We promise our customers 

immediate, direct access to our bank decision makers and deliver the finest personalized service in  

the industry. Centric has committed people and resources to enrich the communities where we live  

and work. Because trust is our most important commodity, we are focused on building and sustaining 

long-term generational relationships with our customers, our community, our employees, and our 

shareholders. In every transaction, We Revolve Around You. 

O(cid:6) Vision 

We aspire to become the locally owned, independent community bank of choice for small and  

medium-sized businesses, professionals, and individuals in Pennsylvania. We will combine steady 

growth, consistent earnings, and firm control of risk factors to provide safety for our depositors. Our 

people will be the difference in establishing consistency in earnings and enhanced shareholder value. 

C(cid:16)e Values 

We trust our principles are clear to every customer from the moment you enter our facilities or speak to 

a Centric Bank representative: 

l We value an uncompromising dedication  

l We seek to establish a relationship of  

to understanding and meeting our clients’ 

trust and respect with our clients and  

financial needs. 

value integrity as an organization and  

l We recognize and reward the contributions  

as individuals. 

of our team members and believe that 

l We are committed to providing the best 

qualified, loyal, and committed professionals 

possible service to our clients. We will  

are our most valuable asset. 

l We practice prudent business planning  

and cost management strategies to ensure 

financial viability and responsible growth. 

l We embrace change and continually  

seek ways to provide quality, cost-effective 

services that meet or exceed our clients’ 

expectations. 

go above and beyond what is required  

to attract and retain cherished business 

relationships. Our goal is to build 

relationships. We Revolve Around You.

Financial Cent(cid:5)s

AND COMMERCIAL LENDING OFFICES

Corporate Headquarters and  
Lower Paxton Financial Center   

Lancaster Commercial Lending Office 
and Concierge Financial Center  

4320 Linglestown Road 

Harrisburg, PA 17112   

717-657-7727 

717-657-7748 Fax 

ATM Open 24/7 

Corporate, Executive, Operations,  
and Mortgage Center   

1826 Good Hope Road 

Enola, PA 17025  

717-657-7727 

Camp Hill Financial Center  

1625 Market Street 

Camp Hill, PA 17011  

717-730-2816  

ATM Open 24/7 

Derry Township Financial Center  

1201 West Governor Road 

Hummelstown, PA 17036 

717-533-7626  

ATM Open 24/7 

Silver Spring Financial Center  

6480 Carlisle Pike 

Mechanicsburg, PA 17050 

717-591-1360  

ATM Open 24/7 

22 E. Roseville Road, Unit D 

Lancaster, PA 17601 

717-614-6855 

Doylestown Commercial Lending 
Office and Concierge Financial Center  

2003 S. Easton Road, Suite 205 

Doylestown, PA 18901 

267-880-4333  

Devon Financial Center  

105 Lancaster Avenue 

Devon, PA 19333 

610-710-4222 

ATM Open 24/7 

Devon Commercial Lending Office   

80 W. Lancaster Avenue, Suite 200 

Devon, PA 19333 
610-710-4800  

www.CentricBank.com  
www.DrCentricBank.com 
888-274-2033 
CFCX 

3/22