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Corporate Travel Management

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FY2013 Annual Report · Corporate Travel Management
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THINKING

FORWARD

Annual Report 2013

Annual Report 2013

1

CTM Annual Report 2013KNOWLEDGE

INNOVATION

INSIGHT

CONTENTS

Chairman’s Report 

Managing Director’s Report

The CTM Customer Journey

Arup Customer Case Study

Service Like No Other

Wesfarmers Customer Case Study

CTM Smart Technology

CITIC Pacific Customer Case Study

Leadership Team/Directors

Financials

2

4

8

12

14

16

18

20

22

24

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CTM Annual Report 2013CTM Annual Report 2013C H A I R M A N ’ S
R E P O R T

p r o d u c t s .

I   a m   p l e a s e d   t o   p r e s e n t   t h e   2 0 1 3  A n n u a l   R e p o r t   o f  
C o r p o r a t e  Tr a v e l   M a n a g e m e n t   L i m i t e d   ( “ C T M ” ) .
T h e   C o m p a n y   h a s   h a d   a n o t h e r   s t r o n g   y e a r,   d e l i v e r i n g  
e x c e l l e n t   g r o w t h   i n   p r o fi t a b i l i t y   a n d   r e t u r n   o n   e q u i t y   t o  
s h a r e h o l d e r s ,   d e s p i t e   t h e   c h a l l e n g i n g   e c o n o m i c   c o n d i t i o n s .  
T h i s   r e s u l t   h a s   b e e n   u n d e r p i n n e d   b y   e n h a n c e d   s e r v i c e s   t o  
o u r   c l i e n t s ,   i n c l u d i n g   t h e   d e v e l o p m e n t   o f   f u r t h e r   i n n o v a t i v e  
D u r i n g   t h e   y e a r,   t h e   C o m p a n y   s t a r t e d   a n   e x c i t i n g   n e w  
e r a   w i t h   i t s   e n t r y   i n t o   t h e   N o r t h  A m e r i c a n   m a r k e t .  Tw o  
a c q u i s i t i o n s   w e r e   m a d e   d u r i n g   t h e   y e a r,   b e i n g   R & A Tr a v e l  
o n   2   J u l y   2 0 1 2   a n d  Tr a v e l c o r p   L L C   o n   1   M a y   2 0 1 3 .  T h e s e  
a c q u i s i t i o n s   p r o v i d e   t h e   C o m p a n y   w i t h   a n   i m p o r t a n t  
p l a t f o r m   t o   a d v a n c e   f u r t h e r   g r o w t h ,   c r e a t i n g   t h e   a b i l i t y   t o  
c r o s s   s e l l   t o   C T M ’s  A u s t r a l i a n   c l i e n t   b a s e .
T h e   p a s t   y e a r   a l s o   s a w   t h e   C o m p a n y   a c h i e v e   c o n t i n u e d  
s t r o n g   o r g a n i c   g r o w t h   i n   a   c h a l l e n g i n g   g l o b a l   e c o n o m i c  
c l i m a t e ,   w h i c h ,   t o g e t h e r   w i t h   t h e   N o r t h  A m e r i c a n  
a c q u i s i t i o n s ,   e n a b l e d   C T M   t o   a c h i e v e   a   r e c o r d   t u r n o v e r.
I m p o r t a n t l y   t h e   C o m p a n y   a l s o   f o c u s e d   o n   p r o d u c t i v i t y  
i n i t i a t i v e s   a n d   d e l i v e r i n g   i n n o v a t i v e   p r o d u c t s   t o   t h e   m a r k e t ,  
i n c l u d i n g   C T M ’ s   m o b i l e   a p p l i c a t i o n s   a n d   a c c e s s   t o   t h e  
Wo t i f   i n v e n t o r y.  T h i s   c o n t i n u e d   i n v e s t m e n t   i n   p r o d u c t i v i t y  
a n d   i n n o v a t i o n   s e c u r e s   a n   o p e r a t i n g   p l a t f o r m   t h a t   C T M   i s  
c o n fi d e n t   w i l l   s u p p o r t   f u t u r e   g r o w t h   i n   t h e   b u s i n e s s .

Aw a r d s .

I n   J u l y   2 0 1 3 ,   t h e   C o m p a n y   w a s   a w a r d e d   t h e   B e s t   N a t i o n a l  
Tr a v e l   M a n a g e m e n t   C o m p a n y   f o r   t h e   e i g h t h   t i m e   i n   t e n  
y e a r s   a t   t h e  A u s t r a l i a   F e d e r a t i o n   o f  Tr a v e l  A g e n t s   a w a r d s .  
I n   a d d i t i o n ,   f o r   t h e   s e c o n d   y e a r   r u n n i n g   C T M ’ s   M e e t i n g ,  
I n c e n t i v e s   a n d   E v e n t s   b u s i n e s s   u n i t ,   E T M ,   w o n   t h e   B e s t  
E v e n t s   C o m p a n y   a t   t h e   s a m e   N a t i o n a l  Tr a v e l   I n d u s t r y  
I   w o u l d   l i k e   t o   t a k e   t h i s   o p p o r t u n i t y   t o   t h a n k   t h e  
m a n a g e m e n t   t e a m   a n d   s t a f f   f o r   t h e i r   e f f o r t s   a n d  
c o n g r a t u l a t e   t h e m   o n   t h e   c o n t i n u e d   s u c c e s s   o f   C T M   a s  
a   l e a d i n g - e d g e   a n d   p r o fi t a b l e   c o r p o r a t e   t r a v e l   s o l u t i o n s  
I   w o u l d   l i k e   t o   t h a n k   C T M ’s   s h a r e h o l d e r s ,   t h e i r   B o a r d ,   a n d  
m o s t   i m p o r t a n t l y,   C T M ’s   c l i e n t s   f o r   t h e i r   c o n t i n u i n g   s u p p o r t .
T h e   B o a r d   h a s   d e c l a r e d   a   d i v i d e n d   o f   6 . 5   c e n t s   p e r   s h a r e ,  
w h i c h   w i l l   b e   p a i d   o n   11   O c t o b e r   2 0 1 3   t o   a l l   s h a r e h o l d e r s  
r e g i s t e r e d   o n   11   S e p t e m b e r   2 0 1 3 .

c o m p a n y.

To n y   B e l l a s
C o r p o r a t e   Tr a v e l   M a n a g e m e n t   L i m i t e d
C h a i r m a n
2 8   A u g u s t   2 0 1 3

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CTM Annual Report 2013CTM Annual Report 2013M A N A G I N G   D I R E C T O R ’ S
R E P O R T

Dea r  Sha reho lde rs ,
In t roduc t ion
CTM  has  aga in  de l ive red  an  exce l len t   resu l t    
in   tough  econom ic  cond i t ions ,  bo th   in  Aus t ra l ia    
and   the  b roade r  g loba l  economy,  and   is  a lso    
we l l  p laced   to  benefi t   f rom   fu tu re  up tu rns   in    
the  gene ra l  econom ic  env i ronmen t .
Ou ts tand ing  pe r fo rmance
In   the  yea r   to  30  June  2013 ,  CTM ’s  TTV   ( to ta l  
t ransac t ion  va lue )  o f  $883 .8m   (unaud i ted )  was    
29 .7  pe rcen t  h ighe r   than   the  p rev ious  yea r  and    
t rave l   income  o f  $78 .4m  was  21 .2  pe rcen t  h ighe r    
than   the  p rev ious  yea r.
CTM ’s  s ta tu to ry  ne t  p rofi t  a f te r   tax   ( “NPAT ” )  o f    
$12 .4m   fo r   the  yea r   to  30  June  2013  compa res    
w i th  $11 .8m   in   the  p rev ious  yea r,   rep resen t ing    
a  5 .1  pe rcen t   inc rease .  

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5

CTM Annual Report 2013CTM Annual Report 2013Positioning for the future

CTM’s continued investment in innovative client facing technology,  
as well as the two strategic acquisitions, has the Company well 
positioned to continue to grow. Future growth is also underpinned  
by continued leading performance and client retention during the year.

The entry into the North American market is an exciting new phase for 
the Group. CTM is well placed to drive improved returns from the North 
American businesses through the implementation of its key business 
processes and supporting platform. 

CTM’s focus remains upon listening to its clients and staff, to ensure its 
service offering is both innovative and cost effective, and enabling staff 
to offer the personalised service and expertise demanded by clients.

I look forward to working with staff, clients, key suppliers and 

the Board in pursuing the challenges and opportunities that 
lie ahead and to continue to deliver outstanding results  

for CTM’s clients and shareholders.

Jamie Pherous

Managing Director

Corporate Travel 

Management Limited

Financial position

CTM is in a sound financial position, with total assets of 
$121.1m at 30 June 2013, an increase of $37.5m or 44.8 
percent from 30 June 2012.

The continued generation of strong cash flows contributed 
to the Company’s sound financial position, with net cash 
flows from operating activities of $16.0m over the year to  
30 June 2013.

In March 2013, the Company raised a further $9.8m 
through the equity market, to assist with the funding  
the acquisition of the North American based agency, 
Travelcorp LLC.

Both acquisitions support CTM’s proven competency in 
integrating people into CTM’s culture, and empowering 
people to operate more effectively for their clients through 
a scalable and efficient business model and operating 
platform.

The business has also continued to invest in its service 
offering. During the year, new products were introduced, 
including CTM Mobile, Wotif inventory and Business 
Intelligence, as well as enhanced functionalities in CTM’s 
core operating systems, which are integral to the continued 
success of the business. 

Total equity of $73.0m at 30 June 2013 compares with 
$53.0m at 30 June 2012, an increase of $20.0m or 37.7 
percent over the year.

Employees

A skilled and motivated workforce is integral  
to CTM’s success.

CTM’s culture is founded upon the notion of listening to 
CTM’s staff in order to provide a workplace that empowers 
people, through good processes and excellent training, to 
grow, evolve and deliver the superior service that CTM’s 
clients demand. CTM continues to invest in its people, 
through its in-house training programs, selective recruitment 
and a commitment to provide the resourcing to support its 
people in delivering service excellence to clients.

Over the past year, the total number of full time employees 
increased by 30% to 616, reflecting the North American 
acquisitions and CTM’s positioning to underwrite growth 
with the most skilled talent. 

Staff ownership of CTM equity is an important pillar in 
aligning the objectives of CTM with the personal aspirations 
of our people. At 30 June 2013, over 38% of all staff eligible 
to participate in the CTM Employee Share Scheme were 
CTM shareholders.

The Board and the senior management team appreciate the 
contribution that CTM’s staff have made to the Company’s 
strong performance in 2012/13. Their professionalism and 
commitment have been fundamental to the development  
of CTM’s reputation as a highly valued business partner  
for its clients.

Business drivers

The success of CTM’s business continues to be based  
on the key drivers:

■  Strong client wins across the Group. Our continued 

investment in technology and business tools strengthens 
CTM’s competitive advantage.

■  Continued high levels of client retention, underpinned  
by 98% client satisfaction and high staff engagement.

■  Improving internal productivity and developing CTM’s 
people, so that they are most effective in supporting 
CTM’s clients.

In addition, CTM has complemented its existing business 
platform with two strategic international acquisitions during 
the past year:

■  In July 2012, CTM acquired North American based 
agency, R&A Travel Inc, based in Denver Colorado, 
opening an important new market to CTM and providing a 
unique opportunity to cross-sell between the two markets.

■  In May 2013, CTM made its second acquisition in  

North America, acquiring Travelcorp LLC, with operations 
in Texas and Louisiana, giving CTM greater scale in  
the North American market, enhancing buying power,  
and leveraging CTM’s support services and client  
facing solutions.

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CTM Annual Report 2013CTM Annual Report 2013THE CTM 
CUSTOMER 
JOURNEY

At CTM each customer journey  
is unique. Our platforms, programs 
and services underpin our five core 
elements which make up the flexible 
customer journey. 

The journey will always extract  
the maximum value and give a  
great return on investment.

a 

and 

and 

and 

C T M’s 

S upplier 

ongoing 

dedicated 

R elations 
analysis 

an 
offer 
through 
tools 
capabilities 
negotiations 
supplier 

C T M  B usiness 
interactive analysis of your travel progra m’s 
highly visual representation of travel data 
Intelligence: 
w hich identifies future savings opportunities, 
reporting 
online 
and 
influences booking behaviour.
perform ance 
C T M’s 
m aximises 
departm ent proactively conducts negotiat- 
ions  with the industry’s  m ost respected 
travel suppliers, provides industry bench- 
N eg otiatio ns: 
S u p plier  
renegotiation to ensure that our clients are 
benefiting fro m continuous im prove m ents in 
value to their travel progra m.
Strategic A cco unt  
C T M’s expert account  m anage m ent tea m 
dyna mically 
opportunities, 
C T M’s R OI principle is unique and po w erful 
m anage m ent 
- for every dollar a client allocates to their 
progra m s, deliver bespoke travel technology 
solutions and provide unparalleled levels of 
to 
a percentage of this spend back in cost 
Plannin g: 
R eturn o n 
clients 
Invest m ent: 
saving 
travel 
our 
cost 
with 
in 
service and personalisation.
on 
gaps 
m anage m ent 
partners 
capitalise 
identify 
savings.
in-house 
develop m ent 
clients’ 
C T M  S m art 
technology needs  by  delivering uniquely 
tailored travel tools w hich drive profitability, 
Techn olo gy: 
our 
efficiencies and client satisfaction.

an 
is 
Technology 
and 
responds 
research 
w hich 

S m art 
technology 
C T M 
offering 

m arking 

returns 

spend, 

travel 

C T M 

to 

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CTM Annual Report 2013CTM Annual Report 2013“

Cardno moved to CTM after 
11 years with our previous 
TMC. The result was significant 
improvements in reporting, 
savings and technology  
usage with respect to travel.

Cardno

”

8 TIMES  
AFTA WINNER!

Our flexible customer journey allows us to 
cater for each individual client giving us 
award winning results.

This year we won our 8th AFTA award and 
are the first and only travel management 
company to be inducted into the 
AFTA Hall of Fame in 2010 for 
continued excellence. 

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CTM Annual Report 2013CTM Annual Report 2013R E D U C I N G   C O S T S
CTM was challenged with the task to deliver 
measurable travel cost savings to Arup through 
strategic preferred supplier agreements,  
the introduction of an online real-time booking 
system, improved booking processes and  
detailed expense reporting.

Challenges:

One of the key challenges was a heavy reliance on offline consultant- 
based travel booking processes spread across 80 travel arrangers nationally.
Also in place was a preferred airline agreement which did not maximise 

available discounts.

Solutions:

that resulted in:

In partnership with Arup, CTM conducted an analysis of Arup’s existing  
travel practices, including processes, travel trends and supplier relationships 
The introduction of a user-friendly online booking tool to drive bookings 
online, thus increasing booking efficiencies, policy compliance and  
reporting capabilities.
And the renegotiation of existing airline supplier agreements for  
improved discounts and benefits.
Results:
As a result of these changes Arup saved $180k in the first year of 
implementation through moving to an online booking tool.
Savings of around $40k per year were also made through the 
renegotiation of a preferred airline supplier agreement.

Shelley St by Arup

 $ 1 8 0 k   s a v e d   i n   t h e   fi r s t   y e a r   o f  
im p l em e n t a t i o n   t h ro u g h  m o v i n g  
t o   a n   o n l i n e   b o o k i n g   t o o l

“
C T M ,   a n d   i n   p a r t i c u l a r   o u r   d e d i c a t e d   a c c o u n t    
m a n a g e r   S u s a n ,   h a s   d e l i v e r e d   r e a l   v a l u e   t o  A r u p ;  
e n s u r i n g   t h a t   w e   g e t   t h e   b e s t   n e g o t i a t e d   p r i c e s    
t h r o u g h   o u r   p r e f e r r e d   s u p p l i e r s ;   c o n t i n u a l l y  
r e a s s e s s i n g   o u r   s u p p l i e r   r e l a t i o n s h i p s   w h e n   n e w   o r  
a d d i t i o n a l   p a r t n e r s h i p   b e n e fi t s   a r i s e ;   a s s i s t i n g   u s   i n  
s t r e a m l i n i n g   o u r   t r a v e l   b o o k i n g   p r o c e s s e s   –   a l l   o f  
w h i c h   h a v e   r e s u l t e d   i n   r e a l   s a v i n g s   f o r   o u r   b u s i n e s s .
”
A n d r e a   C r a n s t o u n ,   E x e c u t i v e  A s s i s t a n t   t o   t h e   C O O ,  A r u p

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CTM Annual Report 2013CTM Annual Report 2013SERVICE LIKE 
NO OTHER

At CTM, more than 616 staff members strive 
to deliver their clients a service like no other.

From  personalised  customer  service  to  the 
support of the worldwide GlobalStar network; 
CTM’s  continuous  efforts  for  clients  have 
been well rewarded with 2012’s client survey 
returning a 98% client satisfaction rating.

And it’s not just its clients who have given CTM the tick of approval. In 2013, CTM 
received three awards in the Australian Federation of Travel Agents’ National Travel 
Industry Awards (AFTA NTIA), taking out the Best National Travel Management 
Company Award while its events division was crowned the Best Business 
Events Travel Agency and Brisbane operations manager Shelley Leven 
was awarded as the Best Travel Agency Manager (Corporate). 

CTM  has  now  not  only  triumphantly  claimed  the  prestigious 
Best  National  Travel  Management  Company  Award  for 
eight of the past ten years, but remains the only travel 
management company to be inducted into the AFTA 
Hall of Fame (2010) for continued excellence. 

CTM believes its continued success in the eyes of both clients  
and industry peers lies across a number of key pillars:

Excellence in customer service
Thanks to a dedicated account management approach which 
rejects the ‘call-centre’ model and allows staff to provide 
unparalleled levels of service and personalisation to clients. 

Expertly trained and award-winning staff
Who have been carefully selected to ensure CTM’s operational 
model adds value at every level. No less than five CTM 
consultants were nominated for AFTA awards during 2013.

Local in-house After Hours Support
Providing round-the-clock assistance when clients need it the 
most. Please note our “Local in house After Hours Support” is 
only out of Aust/NZ.

A commitment to ROI
To ensure a percentage of each travel management dollar spent 
is returned to the client in the form of cost savings, CTM has 
engineered a ROI method which is both unique and powerful.

Superior technology
From marketing-leading online booking tools to the 
implementation of CTM SMART Technology, CTM is committed 
to staying on the cutting edge of travel management technology. 
CTM’s Business Intelligence offering was a finalist for the 2013 
AFTA Best Travel Agent Technology Innovation Award.

Enhanced supplier negotiations
A dedicated Supplier Relations department proactively conducts 
ongoing negotiations with the industry’s most respected travel 
suppliers, ensuring clients benefit from continuous improvements 
in value to their travel program, contrary to other TMCs who rely 
solely on globally-negotiated consortia rates.

Industry expertise and specialists
With more than 19 years in the field, CTM knows the corporate 
travel industry and its niche travel markets inside out and has 
developed specialist service offerings for the MICE, mining and 
leisure sectors in response to client needs. 

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CTM Annual Report 2013CTM Annual Report 2013S E A M L E S S   T R A N S I T I O N
Wesfarmers challenged CTM to establish a dedicated service model for each 
division and deliver a smooth and efficient transition from the incumbent travel 
management company (TMC) to CTM within three months. 

Challenges:
The size and diversity of the Wesfarmers group of 
businesses posed a number of logistical and operational 
challenges which would need to be overcome in order to 
achieve a smooth and effective transition to CTM. 

These included: 
■  The terms of transition (including timeframe) being 
stipulated by contractual arrangements with the 
incumbent TMC 
■  The scale and diversity of the business being split 
across 11 divisions, each operating on different systems 
and with different travel policies 
■  The client’s geographical spread across five states, 
requiring regionalised training programs

Solution:
CTM appointed a dedicated project team with expertise 
in large-scale implementation projects to manage the 
process from start to finish. These expert resources 
enabled a smooth and efficient transition by: 
1)  Establishing an implementation timeframe and setting 
periodic milestones throughout the three month 
transition period to maintain momentum and recognise 
attainable goals 
2)  Holding implementation meetings with each division to 
establish their unique business needs, operational goals 
and objectives, and establishing a Communication Plan 
for all stakeholders 
3)  Conducting a four week national training ‘road show’, 
including face-to-face training with all 300 travel bookers 
to ensure maximum knowledge and confidence in CTM 
systems and processes while providing an opportunity 
for staff engagement and team building

Results
1. Full implementation completed within 3 months 
2.  Travel policies tailored to business needs - CTM 
successfully established and implemented a range of 
tailored travel policies across the group’s multi-faceted 
business, utilising CTM systems and best practice 
procedures 
3.  300 travel bookers fully trained - All travel bookers 
trained within three months and confidently utilising CTM 
systems and procedures 

“
Moving TMCs posed a significant shift in data 
and travel processes. We are very happy with our 
decision to move to Corporate Travel Management 
(CTM). CTM has been proactive and engaging 
throughout the entire implementation. Their attention 
to detail and ability to go above and beyond has 
made the transition process seamless. We look 
”
forward to a long and prosperous relationship.
Steve Turner, Group Procurement, Perth - Wesfarmers

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CTM Annual Report 2013CTM Annual Report 2013Specialising in the development of a new breed 
of customer-facing technologies designed 
and built by CTM around customer research 
initiatives, CTM SMART Technology has already 
begun to take pioneering strides ahead for the 
benefit of all CTM clients.

Born out of the belief that travel management 
companies need to provide more customised 
technology solutions which are focused not only on 
core functionality but also on a client-friendly interface, 
the work of CTM SMART Technology will focus on 
not only the creation of new tools but also client-side 
web development to offer customised and intuitive 
experiences for clients.

From improvements around global risk 

communications, duty of care requirements 
and global travel mapping to enhanced 
pre-trip approval systems and next 
generation client portals, CTM 

SMART Technology is set to deliver a wide array 
of new intellectual property to enrich client travel 
programs both locally and globally across the next  
12 months.

Already - by placing a priority on timely and cost-
effective processes and technologies which drive 
profitability, efficiencies and overall client satisfaction - 
this new approach to technology has allowed CTM  
to create a technology environment for clients which  
is scalable while remaining localised and nimble.

In today’s fast paced and cost-critical development 
environment, a careful mixture of elements is needed 
to build and develop quality travel technology. Not 
many travel management companies nor organisations 
in general get this right – CTM believes that with the 
introduction of CTM SMART Technology it has found 
the correct formula and looks forward to releasing new 
developments to clients across the coming 12 months.

CTM SMART 
TECHNOLOGY

In  June  of  2013,  CTM  took  its  commitment  to 
innovation a step further with the establishment of a 
dedicated in-house technology solutions architecture 
named ‘CTM SMART Technology.’

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CTM Annual Report 2013CTM Annual Report 2013 
 
 
 
E M E R G E N C Y   E VA C U AT I O N
At the announcement of an escalating Yellow Alert cyclone warning off 
the coast of Western Australia, CTM were administered to safely evacuate 
550+ mining personnel.

Evacuation needed to be completed within 
a limited timeframe along with negotiating 
sufficient evacuation transportation, including 
scheduled and charter flights, and emergency 
accommodation for displaced personnel.

Road Blocks:
As with any natural disaster, cyclone activity occurs with 
minimal warning and can escalate or change course at  
a moment’s notice. The remote location of many Australian 
mining sites also presents limitations to land and air 
transport services, further contributing to the challenges  
of an emergency evacuation.
In managing the relocation of 550+ CITIC Pacific Mining 
personnel, CTM was faced the following challenges:
1.  The constantly evolving nature of the situation 
(uncontrollable weather patterns)
2. Airline capacity limitations on regional routes
3.  Limited availability of regional transportation services 
from site to airport (100km away)
4.  The event took place over a public holiday weekend.  
This required CTM to engage emergency resources  
to facilitate the required travel arrangements

Solutions:
The core elements of CTM’s solution included:
1.  Continuous weather system tracking via the Bureau  
of Meteorology to ensure that all required action  
was pre-empted
2.  Activation of CTM’s Local Emergency Committee and 
assembly of a dedicated consulting team, consisting of 
two managers and two consultants, to work throughout 
the public holiday
3.  Utilisation of CTM’s superior supplier relationships in 
diverting a scheduled Qantas flight from Paraburdoo 
to Karratha, enabling the evacuation of 87 additional 
personnel when all other airline capacity had been 
exhausted
4.  Post-event meeting and de-brief between  

CTM and CITIC Pacific Mining 

Results:
1.  Successful evacuation of 550+ remote location 
personnel
Through CTM’s successful negotiations with transportation 
providers, including the rerouting of a scheduled Qantas 
flight via Paraburdoo, CTM achieved the successful 
evacuation of all required personnel plus emergency 
accommodation within 24 hours.

“
Our company recently had the huge task of reducing the  
number of personnel at our mine sites twice in four weeks  
due to Cyclones Bianca and Carlos. On both occasions we 
contacted CTM for assistance with minimal notice, requiring  
a large number of personnel to be evacuated to Perth and 
eastern States ports. CTM provided a dedicated consulting  
team to manage the process, ensuring we met our tight 
deadlines. CTM always goes above and beyond to meet our 
travel needs and they have proven that they will go one step 
further when we need emergency assistance. Our team can 
always rely on them, and they always provide fantastic service.
”
Deirdre Wilcox, Travel Supervisor, CITIC Pacific.

20

21

CTM Annual Report 2013CTM Annual Report 2013 
S E N I O R   L E A D E R S H I P
T E A M

Jamie Pherous 
Managing Director

Jamie Pherous, Managing Director, founded Corporate Travel Management in 
1994. He has built the company from its headquarters in Brisbane to become 
the largest privately-owned travel management company in Australia and, in late 
2010, became successfully listed on the Australian Securities Exchange (ASX). 
Prior to establishing CTM, Jamie was employed by Arthur Andersen (now Ernst 
& Young) as a chartered accountant specialising in business services and the 
financial consulting division in Australia, Papua New Guinea, and the United Arab 
Emirates.

D I R E C T O R S

Laura Ruffles
CEO Australia and  
New Zealand

Steve Fleming
Chief Financial Officer

Tony Bellas
Chairman

Greg Moynihan
Independent  
Non-Executive Director

Stephen Lonie
Independent  
Non-Executive Director

Claire Gray
Executive Director 
Global Development

Laura Ruffles, Corporate Travel 
Management’s Chief Executive 
Officer, has significant local, regional 
and global business experience. 
In a career of more than 18 years, 
she has led teams across strategy, 
operations, product development, 
relationship management, sales, 
business planning and technology. 
Laura plays a key role in business 
planning, innovation, client growth, 
profit contribution and coaching her 
management team.

Steve Fleming is responsible for 
Corporate Travel Management’s 
finance function, treasury 
management, key stakeholder 
liaison, and strategic planning in 
conjunction with the Managing 
Director and Board. Steve has 
more than 20 years’ experience in 
commercial finance roles gained 
with high growth companies across 
a number of industries and countries 
including Abbey National, TrizecHahn, 
Deutsche Morgan Grenfell and Arthur 
Andersen.

Tony Bellas has more than 27 
years experience in both the 
government and private sectors. 
Tony is currently pursuing his 
own business interests and has 
previously held positions of CEO 
of Ergon Energy, CS Energy and 
Seymour Group. Prior to this he 
was Queensland’s Deputy Under 
Treasurer, with oversight of a 
number of Treasury operations 
including Fiscal Strategy, Office of 
Government Owned Corporations 
and Office of State Revenue.

Greg Moynihan is a former CEO 
of Metway Bank Limited and has 
also held senior management and 
executive positions with Citibank 
Australia and Suncorp Metway. 
Since leaving Suncorp Metway in 
2003, Greg Moynihan has pursued 
a number of business interests, 
primarily in the investment 
management and private equity 
sectors.

Stephen Lonie is a Chartered 
Accountant, with more than 40 
years industry experience, and is  
a former Managing Partner  
of the international accounting 
and consulting firm, KPMG. He 
now practices as an independent 
management consultant and 
business adviser. Stephen is 
currently Chairman of Jellinbah 
Resources Pty Ltd (since 2002) 
and of UQ Sport Ltd (since 2012), 
and a non-executive Director  
of MyState Limited (since 2011).

Claire Gray brings 25 years 
experience to Corporate Travel 
Management. Her career within 
the travel industry began in 1984 
at Harvey World Travel. In 1989, 
Claire joined with Craig Smith 
to form the independent travel 
management company, Travelogic 
- which merged with Corporate 
Travel Management in 2008 to 
create one of the largest business 
travel agencies in Australasia.

22

23

CTM Annual Report 2013CTM Annual Report 2013Directors’ Report 
Corporate Governance Statement 

Corporate Travel Management Limited Financial Report 

Consolidated Statement of Comprehensive Income 
Consolidated Statement of Financial Position 
Consolidated Statement of Changes in Equity 
Consolidated Statement of Cash Flows 

Notes to the Financial Statements 
1.  Corporate information 
2.  Summary of significant accounting policies 
3.  Segment reporting 
4.  Revenue 
5.  Other Income 
6.  Expenses 
Income tax 
7. 
8.  Earnings per share 
9.  Dividends paid and proposed 
10. Cash and cash equivalents 
11.  Trade and other receivables 
12. Financial assets at fair value 
13. Other current assets 
14. Plant and equipment 
15. Intangible assets 
16. Impairment testing of goodwill 
17. Trade and other payables 
18. Borrowings 
19. Provisions 
20. Contributed equity, reserves and retained earnings 
21. Financial risk management objectives and policies 
22. Business combinations 
23. Commitments and contingencies 
24. Related party disclosures 
25. Parent entity financial information 
26. Auditors’ remuneration 
27. Events occurring after the reporting period 
28. Director and Executive disclosures 

Directors’ Declaration 
Independent Auditor’s Report to the members  
of Corporate Travel Management Limited 
Shareholder Information 
Corporate Directory 

26 
 41 

51 
52 
53 
54 

55 
55 
65 
69 
69 
69 
70 
73 
74 
75 
76 
77 
77 
78 
79 
80 
82 
82 
83 
84 
85 
88 
91 
92 
94 
95 
95 
95 

98 

  99 
101 
105

ANNUAL FINANCIAL REPORT

For the year ended  
30 June 2013

Corporate Travel  
Management Limited

ABN 17 131 207 611

Registered office:

27A/52 Charlotte Street

Brisbane Queensland 4000

24

25

CTM Annual Report 2013CTM Annual Report 2013 
 
 
Directors’ Report

The Directors present their report, together with the 
financial report of Corporate Travel Management 
Limited and its controlled subsidiaries (the “Group”), 
for the financial period ended 30 June 2013. 

DIRECTORS

The Directors of the Group at any time during  
or since the end of the financial year are:

 ■ Mr Tony Bellas.   
 ■ Mr Stephen Lonie. 
 ■ Mr Greg Moynihan. 
 ■ Mr Jamie Pherous. 
 ■ Ms Claire Gray.

All Directors have been in office since the start  
of the financial period to the date of this report.

INFORMATION ON DIRECTORS

TONY BELLAS
MBA, BEcon, DipEd, FAIM, MAICD, ASA
Independent Non-Executive Director – Chairman

Tony Bellas has more than 28 years experience in 
both the government and private sectors. Tony is the 
Principal of Queensland Infrastructure Partners, as 
well as, Chairman of ERM Power Limited, since 2009, 
and Shine Corporate Limited, since 2013. 

Tony Bellas has previously held positions of Chief 
Executive Officer of Ergon Energy Ltd, CS Energy 
Ltd, Seymour Group Pty Ltd, and was previously 
Queensland’s Deputy Under Treasurer, where he 
had oversight of a number of Queensland Treasury 
operations, including Fiscal Strategy, Office of 
Government Owned Corporations and Office  
of State Revenue.

Tony Bellas was also Chair of the Independent 
Review Panel appointed by the Queensland 
Government to review the Queensland Government 
electricity network businesses, which submitted  
its report to the Queensland Government in  
December 2012.

Former directorships in last 3 years:
 ■ Non-Executive Director of Guildford Coal Limited 

(2010 to 2012).

 ■  Non-Executive Director of Australian Water (Qld) 

Pty Ltd (2010 to 2013).

Special responsibilities:
 ■  Chair of the Board.
 ■ Chair of Nominations Committee.
 ■ Audit and Risk Management Committee member.
 ■ Remuneration Committee member.

JAMIE PHEROUS
BCom ACA 
Managing Director

Jamie Pherous founded Corporate Travel 
Management Ltd (CTM) in Brisbane in 1994. He has 
built the Company from its headquarters in Brisbane 
to become the one of the largest travel management 
companies in Australia, New Zealand and North 
America, now employing more than 600 staff. 

Prior to establishing CTM, Jamie Pherous was 
employed by Arthur Andersen, now Ernst & Young, 
as a Chartered Accountant, specialising in business 
services and financial consulting in Australia, Papua 
New Guinea and the United Arab Emirates.

Jamie Pherous was also a major shareholder  
and co-founder of an online hotel booking engine, 
Quickbeds.com.au, which was sold to Flight Centre 
Group in 2003.

Jamie Pherous is currently a Director of the  
Australian Federation of Travel Agents.

Former directorships in last 3 years:
 ■ None.

Special responsibilities:
 ■ Managing Director.

GREG MOYNIHAN
BCom, Grad Dip SIA, CPA, FFin, MAICD
Independent Non-Executive Director 

Greg Moynihan is a former Chief Executive 
Officer of Metway Bank Limited. He has also held 
senior management and executive positions with 
Citibank Australia and Suncorp Metway over a 
range of disciplines including financial and capital 
management, investment management, corporate 
strategy and marketing, as well as having primary 
accountability for business operations covering 
general insurance, business banking, retail banking 
and wealth management.

Since leaving Suncorp Metway in 2003, Greg 
Moynihan has pursued a number of business 
interests, primarily in the investment management  
and private equity sectors.

Greg Moynihan is currently a Chairman of Sunwater 
Limited, since 2007, a non-executive Director of 
Shine Corporate Limited, since 2013 and a Director 
of several private investment companies. He has 
previously held Directorships with Cashcard Australia 
Ltd, LJ Hooker Ltd, RACQ Insurance Ltd, HFA Limited 
and Ausenco Limited.

Former directorships in last 3 years:
 ■ Ausenco Limited (2008 to 2013).

Special responsibilities:
 ■ Chair of Remuneration Committee.
 ■ Nominations Committee member.
 ■ Audit and Risk Management Committee member.

STEPHEN LONIE
BCom, MBA, FCA, FFin, FAICD, FIMCA, MACS
Independent Non-Executive Director

Stephen Lonie is a Chartered Accountant with more 
than 40 years industry experience, and is a former 
Managing Partner Queensland of the international 
accounting and consulting firm, KPMG. He now 
practices as an independent management consultant 
and business adviser.

Stephen Lonie is currently Chairman of Jellinbah 
Resources Pty Ltd, since 2002, and a non-executive 
Director of MyState Limited, since 2011, and Retail 
Food Group Limited, since 2013. 

Former directorships in last 3 years:
 ■ Non-Executive Director Oaks Hotels & Resorts 

Limited (2011).

 ■ Chairman The Rock Building Society Limited 

(2010 to 2011).

Special responsibilities:
 ■ Chair of Audit and Risk Management Committee.
 ■ Remuneration Committee member.
 ■ Nominations Committee member.

CLAIRE GRAY
DIP TTM
Executive Director 

Claire Gray brings 30 years experience to CTM.  
In 1989, Claire Gray joined with Craig Smith to 
form the independent travel management company, 
Travelogic, servicing Macquarie Bank Ltd. Travelogic 
merged with CTM in 2008, to create one of the largest 
business travel agencies in Australasia.

Claire Gray is the Vice Chairperson of the Asia Pacific 
region in GlobalStar Alliance, which represents a 
worldwide network of travel management companies 
owned and managed by local entrepreneurs in 
approximately 66 countries.

Claire Gray is currently undertaking an MBA  
in global business management.

Former directorships in last 3 years:
 ■ None.

Special responsibilities:
 ■ Global development.

26

27

CTM Annual Report 2013CTM Annual Report 2013 
 
COMPANY SECRETARIES
 ■ Mrs Lyndall McCabe.
 ■ Mr Steve Fleming. 

LYNDALL MCCABE 
Lyndall McCabe has held managerial positions with 
CTM since joining the Company in 2000, including 
Finance Manager and National Operations and 
Human Resources Manager.

Lyndall McCabe facilitated the acquisition of Rhodes 
Corporate Travel and the establishment of a start-up 
operation in Sydney.

She has more than 18 years experience in the  
travel industry sector, having previously been 
employed by a travel consolidator. In 2005, Lyndall 
McCabe became a shareholder and was appointed 
as a Director of CTM, from which she subsequently 
resigned 23 June 2010 as part of CTM’s transition  
to a listed public corporation. Lyndall McCabe’s 
current role is CTM’s Risk Manager.

Lyndall McCabe is a member of the Chartered 
Secretaries of Australia. In 2013, Lyndall McCabe 
commenced the Graduate Diploma in Applied 
Corporate Governance through the Institute of 
Chartered Secretaries Australia.

STEVE FLEMING 
BBus (Accounting) ACA 

Steve Fleming is CTM’s Chief Financial Officer  
and is responsible for the finance function, treasury 
management, key stakeholder liaison and strategic 
planning, in conjunction with the Board and the 
Managing Director.

Steve Fleming has more than 20 years experience 
in commercial finance roles gained with high growth 
companies across a number of industries and 
countries, including Abbey National, TrizecHahn, 
Deutsche Morgan Grenfell and Arthur Andersen.  
Prior to joining CTM in 2009, Steve Fleming was 
Group Finance Manager of Super Retail Group Ltd.

Steve Fleming is a member of the Institute of 
Chartered Accountants in Australia.

INTERESTS IN SHARES AND OPTIONS

As at the date of this report, the relevant interests  
of the Directors in the shares of the Company are set 
out in the following table. No Director held any options 
to acquire shares in the Company.

Director

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

Mr Jamie Pherous

Ms Claire Gray

Ordinary shares held  
at 30 June 2013

200,000

 200,000

200,000

24,000,000

5,424,999

MEETINGS OF DIRECTORS

The number of meetings of the Company’s Board 
of Directors and each Board Committee held during 
the year ended 30 June 2013, and the number of 
meetings attended by each Director were:

Committee meetings

Full meetings  
of directors

Audit & Risk  
Management

Remuneration

Nominations

 Director

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

Mr Jamie Pherous

Ms Claire Gray

A

13

13

13

13

12

B

13

13

13

13

13

A

4

5

5

*

*

B

5

5

5

*

*

A

3

3

3

*

*

B

3

3

3

*

*

A

2

2

2

*

*

B 

2

2

2

*

*

A = Number of meetings attended.
B =  Number of meetings held during the time  
the Director held office or was a member  
of the Committee during the year.

* Not a member of the relevant committee.

The Committee Charters provide that the following 
number of meetings are expected to be held in a year, 
and the number of meetings shown have held for the 
year ended 30 June 2013. A full schedule of meetings 
is already in place for the year ended 30 June 2014.

Number of  
meetings 
required 
per Charter

Number of  
meetings 
held in 
year to 30 
June 2013

Full meetings of Directors

Audit & Risk Management

Remuneration

Nominations

10

 4

3

2

13

5

3

2

DIVIDENDS

Final franked dividend  
approved by the Board on  
28 August 2013 in relation  
to the 2013 financial year:

Per share

$’000

• On ordinary shares

6.5 cents

5,075*

*This dividend does not include shares issued post balance 
date as part of the R&A Travel contingent consideration  
payment, refer Note 22.

DIVIDENDS PAID AND PROPOSED IN THE YEAR

PRINCIPAL ACTIVITIES

The principal activities of the Group during the year 
consisted of managing the purchase and delivery of 
travel services for its clients. There were no significant 
changes in the nature of the activities of the Group 
during the year.

OPERATING AND FINANCIAL REVIEW

Review of operations

The Group continued to engage in its principal 
activity, being the provision of travel services, 
the results of which are disclosed in the following 
statements.

During the year, the Company started on an exciting 
new era with its entry into the North America market. 
Two acquisitions were made during the year, being 
R&A Travel on 2 July 2012 and TravelCorp LLC  
on 1 May 2013.

During the year, the Company has also focused 
on productivity initiatives and delivering innovative 
products to the market, including CTM’s mobile 
applications and access to the Wotif inventory.  
This continued investment secures an operating 
platform that CTM is confident will support future 
growth in the business.

Operating results for the year

The net profit after tax of the Group for the financial 
period, after providing for income tax, amounted to 
$12,394,000 (2012: $11,798,000).

The result was underpinned by a 29.7% increase 
in Total Transaction Value (TTV) to $883.8m 
(unaudited). The new operations in North America 
contributed $165.3m (unaudited) of TTV, whilst the 
Australian operation grew to $718.5m (unaudited),  
a 5.4% increase. The Australian operation’s TTV  
was impacted by declining average ticket prices  
and tough economic conditions.

Interim for the year
• On ordinary shares

Dividend provided but not 
paid at 30 June 2012 
• On ordinary shares

Per share

$’000

4 cents

2,999

6 cents

4,498

Earnings Before Interest Tax Depreciation and 
Amortisation (EBITDA) (adjusted for acquisition  
costs “adjusted EBITDA”) grew by 19.9% to $21.0m. 
In isolation, the Australian operation increased 
adjusted EBITDA by 10.3% to $19.3m. The EBITDA 
margin in the business improved largely as a result  
of productivity initiatives.

28

29

CTM Annual Report 2013CTM Annual Report 2013Total Transaction Value (“TTV”) (unaudited)

TTV represents the amount at which travel products 
and services have been transacted across the 
Group’s operations whilst acting as agents for  
airlines and other service providers, along with  
other revenue streams. TTV does not represent 
revenue in accordance with Australian Accounting 
Standards and is not subject to audit. TTV is stated 
net of GST. TTV is utilised by management as  
a key travel industry metric.

2013 
$’000

2012 
$’000

Total Transaction Value net  
of GST (TTV) (unaudited) 

883,803

681,300

Client retention has been successful during the  
year and the Group has had a record year of new 
business sales, including some significant new  
clients in North America. 

A vast proportion of CTM’s cost base is employee 
costs, which highlights the importance of productivity 
initiatives. During the year, there has been an increase 
in productivity by driving revenue per FTE, but not 
at the demise of service. In fact, service levels have 
risen as automation has replaced manual processes, 
providing CTM’s consultants with the time to operate 
more effectively and for the benefit of clients.

The two acquisitions in North America allow  
the Group to move towards a new phase, creating  
the opportunity to cross sell into the Australian client 
base and become a viable player in the global  
travel market.

Financial Position

CTM continues to maintain a strong financial position, 
with net current assets of $10.6m and total equity 
of $73.0m. At balance date, the Group has interest 
bearing debt of $3.3m and has continued to generate 
strong operating cashflows. 

The Group intends to continue its growth globally, with 
aspirations to be in every major region (Asia, Europe, 
North America and Australia/New Zealand). The 
organic growth will also be underpinned by continued 
investment in new client facing technology.

The operating cashflow has largely funded the 
continued growth of the business, with $3.3m debt at 
balance date despite acquisition payments of $15.9m 
and capital expenditure of $3.5m during the year. The 
funding was also complemented with an equity capital 
raising of $9.8m in March 2013.

The Company continues to pay dividends at its stated 
divided policy level, with a final dividend declared at 
6.5 cents per share (full year 10.5 cents). 

Business strategies and prospects

In the next twelve months, the integration of the two 
acquired businesses in North America will be a focus, 
to ensure maximum output from the acquisitions.

In the Australian operation CTM expects to grow 
through enhanced client service and experience, 
enhanced by CTM’s technology development 
programme.

Material business risks

The Group is subject to both specific risks to its 
business activities and risks of a general nature.

The Group continues to focus on its key drivers, 
being:

These risks include:

 ■ Retaining current clients.
 ■ Winning new clients.
 ■ Improving productivity.

In the 2013 year, the Group has executed well on 
these key business drivers, notwithstanding the  
tough economic conditions in the Australian market. 

 ■ Economic conditions: Economic downturn may 

have an adverse impact on the Group’s operating 
performance.

 ■ Information technology: The Group relies heavily 
on outsourced technology platforms. Whilst all 
systems are licensed, any disruption to supply or 
performance of systems may have a long term 
impact on client and supplier satisfaction.

 ■ Competition: The Group operates in a  

competitive market, and current competitors or 
new competitors may become more effective.
 ■ Key personnel: The Group is reliant on talent and 
experience to run its business. The Group’s ability 
to retain and attract key people is important to its 
continued success.

 ■ Employee costs: Employee costs represent a 
significant component of the Group’s total cost 
base. Legislative changes in relation to employee 
costs may have an adverse impact on the 
Group’s cash flow and profitability.

LIKELY DEVELOPMENTS AND EXPECTED 
RESULTS

There were no likely developments in the operations 
of the Group, from time to time, that have not been 
finalised at the date of this report.

ENVIRONMENTAL REGULATION AND 
PERFORMANCE

The Group has determined that no particular  
or significant environmental regulations apply  
to its operations.

SIGNIFICANT CHANGES IN THE STATE OF 
AFFAIRS

REMUNERATION REPORT

In the opinion of the Directors, there were no 
significant changes in the state of affairs of the Group 
during the financial year not otherwise disclosed in 
this report or the consolidated financial statements. 

This remuneration report sets out remuneration 
information for Corporate Travel Management 
Limited’s non-executive Directors, executive  
Directors and other key management personnel  
of the Group and the Company.

SIGNIFICANT EVENTS AFTER BALANCE DATE

There have been no matters or circumstances, 
not otherwise dealt with in this report, that will 
significantly affect the operation of the Company, the 
results of those operations or the state of affairs of 
the Company or the Group for subsequent financial 
years.

Directors and executives disclosed in this report

(i) Directors

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

Mr Jamie Pherous

Ms Claire Gray

(ii) Other key management personnel

Mr Steve Fleming

Ms Laura Ruffles

Changes since the end of the reporting period
There have been no changes to this list since  
the end of the reporting period.

Non-Executive Director.

Non-Executive Director.

Non-Executive Director.

Managing Director & Chief Executive Officer.

Executive Director.

Chief Financial Officer. 

Chief Executive Officer - Australia & New Zealand.

30

31

CTM Annual Report 2013CTM Annual Report 2013Role of the Remuneration Committee

The Remuneration Committee is a Committee of  
the Board. The role of the Remuneration Committee 
is to advise on remuneration and issues relevant to 
remuneration policies and practices, including for 
senior executives and non-executive Directors.

CTM’s Corporate Governance Statement provides 
further information on the role of this Committee.

Principles used to determine the nature and 
amount of remuneration

Non-executive Directors

Fees and payments to non-executive Directors 
reflect the demands which are made on, and the 
responsibilities of, the Directors. Non-executive 
Directors’ fees and payments are reviewed annually 
by the Board. The Chair’s fees are determined 
independently to the fees of non-executive Directors. 
The Chair is not present at any discussions relating  
to determination of his own remuneration.

Non-executive Directors do not receive  
performance-based remuneration. 

Directors’ fees

The current base fees were last reviewed  
with effect from 1 July 2012. 

Non-executive Directors’ fees are determined  
within an aggregate Directors’ fee pool limit,  
which is periodically recommended for approval 
by shareholders. The maximum approved amount 
currently stands at $400,000 (2012: $350,000).

Retirement allowances for non-executive Directors

Superannuation contributions required under the 
Australian superannuation guarantee legislation are 
made and are deducted from the Directors’ overall  
fee entitlements.

Executive Remuneration Framework

The objective of the Group’s executive reward 
framework is to ensure reward for performance is 
competitive and appropriate for the results delivered. 
The framework aligns executive reward with 

achievement of strategic objectives and the creation 
of value for shareholders, and conforms with market 
practice for delivery of reward. 

The Board ensures that executive reward satisfies 
the following key criteria for good reward governance 
practices:

 ■ Competitiveness and reasonableness;
 ■ Alignment to the interests of shareholders;
 ■ Performance linkage / alignment of executive 

compensation;
 ■ Transparency; and
 ■ Capital management.

The Group has structured an executive remuneration 
framework that is considered to be market competitive 
and complementary to the reward strategy of the 
organisation.

The two key elements of the framework are:

 ■ Alignment to shareholders’ interests, which:

 ▪ Has economic profit as a core component  

of plan design;

 ▪ Focuses on sustained growth in shareholder 
wealth, consisting of dividends and growth in 
share price, and delivering an appropriate return 
on assets, as well as focusing the executive on 
key non-financial drivers of value; and

 ▪ Attracts and retains high calibre executives.

 ■ Alignment to program participants’ 

interests,which:

 ▪ Rewards capability and expertise;
 ▪ Reflects competitive reward for contribution  

to growth in shareholder wealth;

 ▪ Provides a clear structure for earning  

rewards; and

 ▪ Provides recognition for individual  

and team contributions.

The framework provides for a mix of fixed and  
variable remuneration, and a blend of short and  
long-term incentives. As executives gain seniority  
with the Group, the balance of this mix shifts to  
a higher proportion of ‘at risk’ rewards.

The current executive remuneration framework 
currently has three components:

 ■ Base remuneration and benefits, including 

superannuation;

 ■ Short-term performance incentives; and
 ■ Long-term incentives through participation  
in the Share Appreciation Rights Plan

The combination of these components comprises an 
executive’s total remuneration. The Group intends 
to continue to review incentive plans during the year 
ending 30 June 2014, to ensure continued alignment 
with the Company’s financial and strategic objectives.

Fixed remuneration and benefits

Base remuneration and benefits are structured as 
a total employment cost package, which may be 
delivered as a combination of cash and prescribed 
non-financial benefits at the executives’ reasonable 
discretion.

Executives are offered a competitive base 
remuneration package that comprises the fixed 
component of remuneration and rewards. Base 
remuneration for executives is reviewed annually,  
to ensure the executive’s remuneration is competitive 
with the market. An executive’s remuneration is  
also reviewed on promotion.

There is no guaranteed base remuneration increase 
included in any executives’ contracts.

Short-term incentives

If the Group achieves a pre-determined profit  
target set by the Remuneration Committee, a short-
term incentive (“STI”) pool is available to executives 
and other eligible participants. Cash incentives/
bonuses are payable around 30 September each 
year. Using a profit target ensures variable reward 
is only available when value has been created for 
shareholders and when profit is consistent with  
CTM’s approved business plan. The incentive  
pool is leveraged for performance above the 
threshold, to provide an incentive for executive 
superior performance.

Executives have a target STI opportunity depending 
on the accountabilities of the role and impact on 
the organisation or business unit performance. The 
maximum target bonus opportunity in the 2013 year 
was approximately 20% (2012: 31%) of base fixed 
remuneration and benefits.

Each year, the Remuneration Committee considers 
the appropriate targets and key performance 
indicators (“KPI”s), to link the STI plan and the level 
of payout if targets are met, including setting any 
maximum payout under the STI plan, and minimum 
levels of performance to trigger payment of STI. 

Payments made under the STI plan over the last four 
years have typically risen and fallen in line with the 
Group’s financial results. For the year ended 30 June 
2013, the key performance indicators (KPIs) linked to 
STI plans were based on the Group objectives, with 
the key financial metrics being consolidated Earnings 
Before Interest, Tax, Depreciation and Amortisation.

The Remuneration Committee is responsible 
for assessing whether the KPIs are met. The 
Remuneration Committee also has absolute discretion 
to adjust short-term incentives downwards in light of 
unexpected or unintended circumstances.

Executives receive benefits, including motor vehicle 
benefits as part of the fixed remuneration package.

The STI target annual payment is reviewed annually.

Superannuation

Long-term incentives

Superannuation contributions are paid in accordance 
with relevant Government legislation, to employee 
nominated defined contribution superannuation funds.

During the year, the Company has begun the process 
of introducing long term incentives via a Share 
Appreciation Rights Plan.

32

33

CTM Annual Report 2013CTM Annual Report 2013The plan is designed to focus executives on delivering 
long-term shareholder returns. Under the plan, 
participants are granted shares only if performance 
conditions pertaining to the earnings per share growth 
are met and the employee is still employed at the end 
of the vesting period. Participation in the plan is at the 
Board’s discretion and no individual has a contractual 
right to participate in the plan.

Details of remuneration

Amounts of remuneration

Details of the remuneration of the Directors and the 
key management personnel of the Group are set out 
in the following tables. 

 Key management personnel of the group

Short-term employee benefits

Long-term benefits

Cash  
salary
and fees

Short- 
term
incentive*

Annual
leave**

Non- 
monetary
benefits

Super- 
annuation

Long
service
leave**

Share ap-
preciation 
rights

Total 

Name

2013

$

$

Non-executive Directors

Mr Tony Bellas

89,615

Mr Stephen Lonie

64,712

Mr Greg Moynihan

64,712

Sub-total  
non-executive 
Directors

219,039

Executive Directors

Mr Jamie Pherous

300,000

-

-

-

-

-

$

-

-

-

-

$

-

-

-

-

$

8,065

5,824

5,824

19,713

$

-

-

-

-

3,462

4,927

27,000

4,986

-

-

$

$

-

-

-

-

-

-

97,680

70,536

70,536

238,752

340,375

273,915

Ms Claire Gray

107,415

166,500

-

Other key management personnel of the group

Ms Laura Ruffles

275,000

90,000

(1,115)

Mr Steve Fleming

248,942

40,000

1,102

-

-

-

 Key management personnel of the group

Short-term employee benefits

Long-term benefits

Cash  
salary
and fees

Short- 
term
incentive*

Annual
leave**

Non- 
monetary
benefits

Super- 
annuation

Long
service
leave**

Share ap-
preciation 
rights

Total 

Name

2012

$

Non-executive Directors

Mr Tony Bellas

70,000

Mr Stephen Lonie

50,000

Mr Greg Moynihan

50,000

Sub-total  
non-executive 
Directors

170,000

Executive Directors

$

-

-

-

-

$

-

-

-

-

$

-

-

-

-

$

6,300

4,500

4,500

15,300

$

-

-

-

-

Mr Jamie Pherous

300,000

86,605

(13,846)

9,840

34,794

5,006

Ms Claire Gray

123,884

-

-

Other key management personnel of the group

Ms Laura Ruffles

269,231

86,605

(7,786)

Ms Nova Fleming

110,051

5,479

14,962

-

-

-

-

-

32,025

1,730

10,398

650

Mr Steve Fleming

223,461

40,479

(6,185)

6,509

23,755

2,878

Total key  
management
personnel  
compensation

1,196,627

219,168

(12,855)

16,349

116,272

10,264

$

$

-

-

-

-

-

-

-

-

-

-

76,300

54,500

54,500

185,300

422,399

123,884

381,805

141,540

290,897

1,545,825

33,075

701

9,317

406,978

26,105

1,417

-

317,566

 *  Balances include prior period incentives paid  
in excess of amounts previously provided.

**  Balances reflect the net impact of leave  

accrued and leave taken.

Directors and other key management personnel of the Group are included 
in this disclosure for the period they held the applicable roles. Disclosure is 
for the full year except Nova Fleming, who is included in key management 
personnel until commencing extended leave from 16 February 2012.

1,150,396

296,500

3,449

4,927

105,893

7,104

9,317

1,577,586

35

Total key  
management
personnel  
compensation

34

CTM Annual Report 2013CTM Annual Report 2013 
The relative proportions of remuneration that are fixed or linked to performance are as follows: 

Fixed remuneration

At risk – STI

At risk – LTI

Name

2013 %

2012 %

2013 %

2012 %

2013 %

2012 %

Directors of Corporate Travel Management Limited

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

Mr Jamie Pherous

100%

100%

100%

100%

100%

100%

100%

72%

-

-

-

-

Ms Claire Gray

24%

100%

76%

Other key management personnel of the group

Ms Laura Ruffles

70%

71%

Ms Nova Fleming

-

100%

Mr Steve Fleming

81%

76%

28%

-

19%

-

-

-

28%

-

29%

-

24%

-

-

-

-

-

2%

-

-

-

-

-

-

-

-

-

-

Directors and other key management personnel of the 
Group are included in this disclosure for the period they held 
the applicable roles. Disclosure is for the full year 

except Nova Fleming, who is included in key management 
personnel until commencing extended leave from 16  
February 2012.

Current year STI 
entitlement

Share appreciation rights

Name

Awarded 
%

Forfeited  
%

Year 
granted

No. 
granted

Value per 
share

Vested  
%

Vested 
number

Forfeited 
%

Max  
value yet 
to vest

Financial 
years in 
which 
shares 
may vest

Directors of Corporate Travel Management Limited

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

Mr Jamie Pherous

*

*

*

*

*

*

*

*

Ms Claire Gray

50

50

Other key management personnel of the group

*

*

*

*

*

*

*

*

*

*

*

*

*

*

*

Ms Laura Ruffles

Mr Steve Fleming

75

62

25

38

2013

75,000

$0.57

*

*

*

*  Not eligible for any share based or bonus 

compensation during the financial year.

*

*

*

*

*

-

*

*

*

*

*

*

-

*

*

*

*

*

*

-

*

*

*

*

*

*

*

*

*

*

*

30/6/2016

43,050

*

*

Service agreements

Share-based compensation and bonus

Share appreciation rights

Loans to Directors and Executives

There are no fixed-term service agreements with 
Directors or key management personnel. Standard 
contracts are in place for key executive employees 
and are reviewed annually. Employees can terminate 
employment with the Group in accordance with 
statutory notice periods.

For each cash bonus included in the tables on pages 
34 and 35, the percentage of the available bonus that 
was paid in the financial year, and the percentage that 
was forfeited because the person did not meet the 
service and performance criteria is disclosed. No part 
of the bonus is payable in future years. 

Pending required regulatory approval, LTI grants  
will be made in the form of Share Appreciation Rights 
(SARs). Participation in the SARs is limited to certain 
executive and key management personnel. The 
grants are made on an annual cycle and vest every 
three years subject to achievement of a minimum 
percentage EPS growth average across three years. 
The disclosure in this report reflects the position  
of the intended grants proceed.

Information on loans to Directors and Executives, 
including amounts, interest rates and repayment  
terms are set out in Note 24 to the financial 
statements.

Shares under option

There are currently no unissued ordinary shares  
of CTM under option.            

Pending any required regulatory approval,  
any grants made during 2013 will vest on a  
scaled basis as follows:

 ■ 50% vest at 80% target achievement;
 ■ 75% at 90% target achievement; and
 ■ 100% at 100% target achievement.

36

37

CTM Annual Report 2013CTM Annual Report 2013OFFICERS’ INDEMNITY & INSURANCE

NON-AUDIT SERVICES

An Officers’ Deed of Indemnity, Access and Insurance 
is in place for Directors, key management personnel, 
the Company Secretaries and some other key 
executives. The liabilities covered by the insurance 
include legal costs that may be incurred in defending 
civil or criminal proceedings that may be brought 
against the Officers in their capacity as Officers  
of the Company or its controlled entities. Disclosure 
of premiums paid is prohibited under the insurance 
contract.

PROCEEDINGS ON BEHALF OF THE COMPANY

No person has applied to the Court, under section 
237 of the Corporations Act 2001, for leave to bring 
proceedings on behalf of the Company, or to intervene 
in any proceedings to which the Company is a party, 
for the purpose of taking responsibility on behalf of  
the Company for all or part of those proceedings.

The Company may decide to employ the auditor on 
assignments in addition to its statutory audit duties, 
where the auditor’s expertise and experience with  
the Company and/or the Group are important.

The Board has considered the position and, in 
accordance with the advice received from the 
Audit Committee, is satisfied that the provision of 
non-audit services is compatible with the general 
standard of independence for auditors imposed by 
the Corporations Act 2001. The Directors are satisfied 
that the provision of non-audit services by the auditor 
did not compromise the auditor independence 
requirements of the Corporations Act 2001 as none  
of the services undermine the general principles 
relating to auditor independence as set out 
in APES110 Code of Ethics for Professional 
Accountants.

No proceedings have been brought or intervened 
in on behalf of the Company with leave of the Court 
under section 237 of the Corporations Act 2001.

During the year, the following fees were paid or 
payable for services provided by the auditor of  
the consolidated entity, its related practices and  
non-related audit firms:

Amounts received or due and receivable by:

PricewaterhouseCoopers Australia:

 ▪ Audits and review of the financial reports of the  

entity and any other entity in the consolidated group

 ▪ Other services in relation to the entity and  
any other entity in the consolidated group:
 ▪ Tax compliance
 ▪ Tax services – acquisitions
 ▪ Remuneration advice

Other PricewaterhouseCoopers network firms:

 ▪ Other services in relation to the entity and  
any other entity in the consolidated group:
 ▪ Tax compliance 
 ▪ Tax services – acquisitions

Consolidated

2013 
$

2012 
$

285,000

271,737 

140,146

23,600

9,552

64,522

36,000

-

458,298

372,259

26,736

27,163

8,843

31,916

53,899

40,759

512,197

413,018

AUDITORS’ INDEPENDENCE DECLARATION

A copy of the auditors’ independence declaration,  
as required under section 307C of the Corporations 
Act 2001, is appended to this Directors’ Report.

ROUNDING OF AMOUNTS

The Company is of a kind referred to in Class  
Order 98/100, issued by the Australian Securities  
and Investments Commission, relating to the 
‘’rounding off’’ of amounts in the Directors’ Report. 
Amounts in the Directors’ Report have been rounded 
off in accordance with that Class Order to the nearest 
thousand dollars or in certain cases, to the  
nearest dollar.

Signed in accordance with a resolution  
of the Directors.

Mr Tony Bellas 
Chairman 

Mr Jamie Pherous 
Managing Director

Brisbane, 28 August, 2013

38

39

CTM Annual Report 2013CTM Annual Report 2013Corporate Governance Statement

Corporate Travel Management Limited (the 
“Company”) and the Board are committed to achieving 
and demonstrating the highest standards of corporate 
governance. The Board continues to review the 
framework and practices, to ensure they meet the 
interests of shareholders. The Company and its 
controlled entities together are referred to as the 
Group in this statement.

b.  Monitor the implementation and execution  

of strategy; 

c.  Monitor performance against business  

and financial targets;

d.  Appoint and oversee the performance  

of executive management; and

A description of the Group’s main corporate 
governance practices is set out this Corporate 
Governance Statement. All these practices, unless 
otherwise stated, were in place for the entire year 
and they comply with the Australian Stock Exchange 
(ASX) Corporate Governance Principles and 
Recommendations, including the 2010 Amendments.

The Board has a commitment to ongoing improvement 
in the way it carries out its duties. Subsequent to 30 
June 2013, the Audit and Risk Committee was split 
to form two separate committees, being the Audit 
Committee and the Risk Management Committee. 
The Board is of the view that our governance structure 
is enhanced by a committee that focuses on risk. 
As part of our continuous improvement, the role 
and function of the Risk Management Committee 
will be evaluated not later than 12 months after its 
establishment.

PRINCIPLE 1: LAY SOLID FOUNDATIONS  
FOR MANAGEMENT AND OVERSIGHT

Responsibility of the Board

The Board is responsible for the corporate 
governance of the Company and has adopted a 
Corporate Governance Charter (“Charter”). A guiding 
principle of the Charter is that the Board act honestly, 
conscientiously and fairly, in accordance with the 
law and in the interests of Shareholders, with a view 
to building sustainable value for the shareholders, 
employees and other stakeholders. Responsibility for 
the operational conduct of the Company’s business 
has been delegated to the Managing Director, who 
reports to the Board regularly.

The Board’s broad function is to:

a.  Chart strategy and set business and financial 

targets for the Company;

e.  Generally, to fulfil an effective leadership role  
in relation to the Company and the Group.

Power and authority in certain areas is specifically 
reserved to the Board, consistent with its function.  
These areas include:

a.  Composition of the Board, including appointment 

and removal of Directors;

b.  Oversight of the Company’s operation, including  

its control and accountability systems; 

c.  Appointing and removing the Managing Director; 

d.  Ratifying the appointment and, where appropriate, 
the removal of senior management including the 
Chief Financial Officer, Chief Operating Officer  
and the Company Secretary;

e.  Reviewing and overseeing systems of risk 

management and internal compliance and control, 
codes of ethics and conduct, and legal and 
regulatory compliance;

f.  Monitoring senior management’s performance  

and implementation of strategy;

g.  Approving and monitoring financial  

and other reporting;

h.  The overall corporate governance of the Company 
including the strategic direction, establishing goals 
for management and monitoring the achievement  
of these goals; and

i.  The oversight of Board’s Committees  

(“Committees”).

A performance assessment for the Board  
was completed in the 2013 financial year.

40

41

CTM Annual Report 2013CTM Annual Report 2013PRINCIPLE 2: STRUCTURE THE BOARD  
TO ADD VALUE

The Board operates in accordance with the broad 
principles set out in its charter, which is available  
from the corporate governance information section  
of the Company’s website at www.travelctm.com.au. 
The Board Charter details the Board’s composition 
and responsibilities.

Board composition

The Board Charter states that the composition of the 
Board should be subject to the following principles:

a.  The Board should comprise at least four Directors 
with a broad range of experience, qualifications, 
diversity, expertise, skills and contacts relevant to 
the Group and its business;

b.  Has not, within the last three years:

  i.  Been employed in an executive capacity  

by the Company or another Group member; or

  ii.  Been a Director after ceasing employment in an 
executive capacity for the Company or another 

Group member;

c.   Has not, within the last three years, been a principal 

of a professional advisor to the Company or 
another Group member or an employee materially 

associated with the service provided, except where 
the advisor might be considered to be independent 
due to the fact that fees payable by the Company 

to the advisor’s firm represent an insignificant 
component of the advisor’s firm overall revenue;

d.   Is not:

b.  Half of the Board must be Non-Executive Directors, 

  i.  a material supplier or customer of the Company  

independent from management; and

or another Group member; or

c.  A majority of independent Directors, including  

  ii.  an officer of or associated, directly or indirectly, 

with a material supplier or customer;

e.   Has no material contractual relationship with the 
Company or another Group member other than  

as a Director;

f.   Is free from any interest and any business or other 

relationship, which could, or could reasonably be 
perceived to, materially interfere with the Director’s 
ability to act in the best interests of the Company; 
and

g.   Has not served on the Board for a period which 
could, or could reasonably be perceived to, 
materially interfere with the Director’s ability to  
act in the best interest of the Company.’

A former Chief Executive Office will not qualify as an 
Independent Director unless there has been at least 
three years between ceasing such employment and 
sitting on the Board.

The Board must regularly assess whether each 
Director remains an Independent Director in the light 
of the interests disclosed by them, and each Director 
must provide the Board with all relevant information 
for this purposes. 

the Chairman, unless, in the circumstances of the 
Company, it is reasonable for the Director not to  
be an Independent Director and fully disclosed 
under the ASX Principles.

Independence is determined by having regard to 
whether the Director is free from any interest and 
any business or other relationship which could, or 
could reasonably be perceived to, materially interfere 
with the Director’s ability to exercise independent 
judgement.

The Board members may be deemed to not 
be independent based upon the length of their 
membership on the Board and their associated 
interests as shareholders and associates of clients.

Directors’ independence

The Board has adopted the following definition  
of an Independent Director:

‘An Independent Director is a Director who is not  
a member of management i.e. a non-executive 

Director and who:

a.  Is not a substantial Shareholder of the Company,  
or an officer of a substantial Shareholder, and is  
not otherwise associated, directly or indirectly,  
with a substantial Shareholder of the Company;

42

Board members

Induction

Details of the members of the Board, their experience, 
expertise, qualifications, term of office, relationships 
affecting their independence and their independent 
status are set out in the Directors’ report under 
the heading ‘Information on Directors’. At the date 
of signing the Directors’ report, the Company has 
two executive Directors and three non-executive 
Directors. The three non-executive Directors have no 
relationships adversely affecting their independence 
and are deemed to be independent under the 
principles set out, noting that Tony Bellas is currently 
a Director of a client of the Group as detailed in Note 
24 to the financial statements. Arrangements for 
this client are on similar terms to other clients thus 
this relationship is not considered to be of a value 
or significance that adversely affects this Directors’ 
independence.

Term of office

Under the Company’s Constitution, at least one  
third of all Directors, being the longest serving 
Directors, must retire at each Annual General 
Meeting. Directors, excluding the Chief Executive 
Office, if a Director, must also retire if a third Annual 
General Meeting falls during the period in which they 
have held office. Retiring Directors are eligible to  
be re-elected.

Chairman and Chief Executive Officer (“CEO”)

The Chairman must be appointed from within the 
Board membership, having regard to the requirement 
for a clear division of responsibility at the head of 
the Company. The Board must agree a division of 
responsibilities between the Chairman and Chief 
Executive Officer, which should be set out in a 
statement of position or authority. 

The Chairman is responsible for leadership of the 
Board and for the efficient organisation and conduct 
of the Board. The Chairman should facilitate the 
effective contribution by all Directors and promote 
constructive and respectful relations amongst 
Directors, and between the Board and the Group’s 
Senior Executives.

The Chief Executive Officer is responsible for 
implementing Group strategies and policies.  
The Board’s Charter specifies that these roles  
are separate and are to be undertaken by separate 
people. The Chief Executive Officer must not become 
the Chairman within three years of ceasing to be 
Chief Executive Officer.

The induction provided to new Directors and senior 
managers enables them to actively participate 
in the Board’s decision-making processes as 
soon as possible. It ensures that they have a full 
understanding of the Company’s financial position, 
strategies, operations, culture, values and risk 
management policies. It also explains the respective 
rights, duties, responsibilities, interaction and roles of 
the Board and senior executives and the Company’s 
meeting arrangements.

Commitment

Board meetings are normally held monthly, and are 
expected to occur not less than ten times in any year.

The number of meetings of the Company’s Board  
of Directors and of each Board Committee held during 
the year ended 30 June 2013, and the number of 
meetings attended by each director is disclosed  
on page 28.

It is the Company’s practice to allow its executive 
Directors to accept appointments outside the 
Company with prior written approval of the Board.  
No appointments of this nature were accepted  
during the year ended 30 June 2013.

The commitments of non-executive Directors are 
considered by the Nominations Committee prior  
to the Directors’ appointment to the Board of the 
Company and are reviewed each year, as part  
of the annual performance assessment.

Prior to appointment or being submitted for re-
election, each non-executive Director is required 
to specifically acknowledge that they have and will 
continue to have the time available to discharge 
 their responsibilities to the Company.

Non-executive Directors

The non-executive Directors must meet at least 
twice each financial year for a private discussion of 
management issues. Relevant matters arising from 
these meetings are shared with the full Board. 

Conflict of interests

Where Directors are currently Directors of clients 
of the Group, as detailed in Note 24 to the financial 
statements, arrangements for these clients are on 

43

CTM Annual Report 2013CTM Annual Report 2013similar terms to other clients and no matters involving 
these specific clients were required to be discussed at 
a Board or Committee level during the current year.

In accordance with the Board’s Charter, should a 
potential conflict be noted, the Director concerned is 
required to declare the interests in those dealings to 
the Company and take no part in decisions relating 
to them or the preceding discussions. In addition, the 
Director would not receive any papers from the Group 
pertaining to those dealings.

Independent professional advice

With the prior approval of the Chairman, which may 
not be unreasonably withheld or delayed, each 
Director has the right to seek independent legal and 
other professional advice concerning any aspect of 
the Company’s operations or undertakings, in order to 
fulfil their duties and responsibilities as Directors. Any 
reasonable costs incurred are borne by the Company.

Performance assessment

The Board undertakes an annual self-assessment 
of its collective performance, the performance of the 
Chair and of its Committees. The assessment also 
considers the adequacy of induction and continuing 
education, access to information and the support 
provided by the Company Secretary. The results 
and any action plans are documented, together with 
specific performance goals which are agreed for the 
coming year. 

An external assessment of the Board’s policies and 
procedures, and its effectiveness generally must be 
conducted by independent professional consultants at 
intervals of three years or less. 

An external board evaluation was performed in both 
July 2012 and July 2013.

The Chair undertakes an annual assessment 
of the performance of individual Directors and 
meets privately with each Director to discuss this 
assessment. 

Board Committees

The Board has established a number of Committees 
to assist in the execution of its duties and to allow 
detailed consideration of complex issues. Current 
Committees of the Board are the Audit and Risk 
Management, Nomination and Remuneration 
Committees. 

44

Each Committee must consist of only non-executive 
Directors, the majority of whom are also Independent 
Directors. The Chairman of each Committee must 
be an Independent Director and not Chairman of the 
Board. Each Committee must consist of no fewer than 
three members.

Each Committee has its own written Charter, setting 
out its role and responsibilities, composition, structure, 
membership requirements and the manner in which 
the Committee is to operate. All of these Charters 
are reviewed on an annual basis and are available 
on the Company’s website. All matters determined 
by Committees are submitted to the full Board as 
recommendations for Board decisions.

Minutes of Committee meetings are tabled at the 
subsequent Board meeting. Additional requirements 
for specific reporting by the Committees to the 
Board are addressed in the Charter of the individual 
committees.

Nomination Committee

The purpose of this Committee is to provide advice 
and make recommendations to the Board about 
the appointment of new Directors, to ensure that 
it is comprised of individuals who are best able to 
discharge the responsibilities of Directors, having 
regard to the law and the highest standards of 
governance. The role of the Committee, to the extent 
delegated by the Board, also extends to making 
recommendations in relation to the appointment of 
senior management. Its members are Tony Bellas 
(Chairman), Stephen Lonie and Greg Moynihan.

Details of Director attendance at Nomination 
Committee meetings are set out in the Directors’ 
report on page 28. 

The Committee has responsibility to:

a.  Review and recommend to the Board the size and 

composition of the Board;

b.  Assess and develop a skills matrix, to identify the 

skills required by the Board, competencies of Board 
members and the extent to which the required 
skills, experience, qualification and diversity are 
represented on the Board;

c.  Assist the Board to identify suitable candidates for 

Board membership and re-election;

d.  Establishing processes for:

   i.   Ensuring the Board complies with the Diversity 
Policy and that any diversity profile identified by 
the Board is taken into account in the selection 
and appointment of candidates;

  ii.  The evaluation of performance and independence 

of the Board and individual Directors;

  iii.  Identifying, assessing and enhancing the skills set 

of Directors;

highest standards of behaviour and professionalism 
and the practices necessary to maintain confidence 
in the Group’s integrity and takes into account legal 
obligations and reasonable expectations of the 
Company’s stakeholders.

The code of ethics forms part of the Company’s 
Corporate Governance Charter, which has been 
formally adopted and can be inspected on the 
Company’s website.

  iv.  Reviewing and ensuring appropriate induction 

programs are in place; and

The Directors are satisfied that the Group has 
complied with its policies on ethical standards.

  v.  Reviewing corporate governance issues  

Share Trading Policy

as required; and

e.  Reporting to the Board on:

   i.  Succession planning for Directors,  

executives and other senior managers; and

  ii.  The diversity profile of employees.

A Share Trading and Continuous Disclosure Policy 
has been adopted by the Board, to provide guidance 
to the Directors, identified employees including senior 
management, and other employees (“staff”) where 
they are contemplating dealing in securities of the 
Company or the securities of entities with whom the 
Group may have dealings.

When a new Director is to be appointed, the 
Committee uses the skills matrix to prepare a 
short-list of candidates with appropriate skills and 
experience. A number of channels are used to source 
candidates, to ensure the Company benefits from a 
diverse range of individuals in the selection process. 
Where necessary, advice is sought from independent 
search consultants.

The Committee’s nomination of existing Directors for 
reappointment is not automatic and is contingent on 
their past performance, contribution to the Company 
and the current and future needs of the Board and 
Company. The Board and the Committee are also 
aware of the advantages of Board renewal and 
succession planning.

Notices of meetings for the election of Directors 
comply with the ASX Corporate Governance Council’s 
best practice recommendations.

PRINCIPLE 3: PROMOTE ETHICAL AND 
RESPONSIBLE DECISION MAKING

Code of ethics and values

The Company has developed and adopted a detailed 
code of ethics and values to guide Directors in the 
performance of their duties. The code reflects the 

The Code of Conduct for transactions in securities  
is as follows:

a.  The Share Trading and Continuous Disclosure 
Policy incorporates a Code of Conduct for 
Transactions in Securities (“Transactions Code”). 
The Transactions Code acknowledges that it is 
desirable that Directors and senior management 
hold securities in the Company and is designed 
to ensure any dealings by Directors and senior 
management and their associates in the Company’s 
securities or securities of other entities is fair and 
transparent.

b.  The Transactions Code’s purpose is to 

restrict share trading by Directors and staff to 
circumstances where it is unlikely that there would 
be any perception of insider trading in relation to 
dealings in the Company’s securities or securities of 
other entities.

c.  The Transactions Code prohibits share trading 
by Directors and staff in securities where they 
are in possession of price sensitive information. 
The prohibition extends to dealings through 
related parties, as defined in the Corporations 
Act, and to encouraging family or friends to so 
deal. Communication of price sensitive information 
by a Director or staff member to a person who 
is reasonably likely to trade in securities is also 

45

CTM Annual Report 2013CTM Annual Report 2013prohibited. A comprehensive definition of ‘price 
sensitive information’ adopted by the Board is 
included in the Transactions Code.

d.  The Transactions Code clearly sets out the 

permitted trading windows and excepted trading 
circumstances by Directors and Officers of the 
Company. At all other times, trading by Directors 
and officers of the Company is prohibited unless 
written authority to trade is received and the 
transaction would not be contrary to law, for 
speculative gain, use insider information nor  
be perceived as unfair.

Policy, a facet of the role of the Remuneration 
Committee includes reporting to the Board annually 
on the proportion of men and women in the Group’s 
workforce and their relative levels of remunerations.

The Board will assess and report annually to 
Shareholders on the Group’s progress towards 
achieving its diversity goals.

The Diversity Policy is available on the  
Company’s website.

The code requires written approval from the Chairman 
in advance of any transactions by staff for securities 
valued over $50,000.

In accordance with this policy and ASX Corporate 
Governance Principles, the Board has established 
objectives in relation to gender diversity. The position 
at 30 June 2013 is detailed as follows:

The Directors are satisfied that the Group has 
complied with its policies regarding trading in 
securities.

A copy of the Share Trading Policy is available  
on the Company’s website.

Diversity policy 

The Company is committed to complying with the 
diversity recommendations published by ASX and 
promoting diversity among employees, consultants 
and senior management, and has adopted a policy  
in relation to diversity (“Diversity Policy”).

The Company defines diversity to include, but not 
be limited to, gender, age, ethnicity and cultural 
background.

The Diversity Policy adopted by the Board outlines 
the Company’s commitment to fostering a corporate 
culture that embraces diversity and provides a 
process for the Board to determine measurable 
objectives and procedures to implement and report 
against to achieve its diversity goals.

The Nomination Committee is responsible for 
implementing the Diversity Policy, setting the 
Company’s measurable objectives and benchmarks 
for achieving diversity and reporting to the Board on 
compliance with the Diversity Policy.

As part of its role, the Remuneration Committee 
is responsible for formulating and implementing a 
Company remuneration policy. Under the Diversity 

46

Actual

Item

Men

Women

Number of total employees

134

522

Percentage of total employees

20%

80%

Number of employees in senior 
executive positions

13

9

Percentage of employees in 
senior executive positions

Number of employees on the 
Board

Percentage of employees  
on the Board

 59%

41%

4

1

80%

20%

The Group’s focus is predominately on maintaining 
gender diversity, and more importantly, ensuring 
we offer flexible working arrangements to allow all 
employees and especially female employees, options 
to continue to work or to return to work during periods 
where they traditionally leave the workforce, for 
example, following parental leave.

The following measurable objective relating to gender 
diversity was adopted by the Board for FY13: 

 ■ Candidates interviewed for any key management 
personnel positions will include each gender, 
subject to all eligible candidates meeting the 
appropriate requirements in terms of skills  
and experience.

The Board assessment is that this objective  
has been achieved. 

Director. Its current members are Stephen Lonie 
(Chairman), Greg Moynihan and Tony Bellas.

In FY13, there was an increase of seven senior 
executive positions, primarily due to corporate 
acquisitions in North America. For five of  
these positions, the incumbents were males.  
As a consequence the number of female employees 
in senior executive positions decreased from  
47% in FY12 to 41% in FY13. 

Other highlights are as follows:

 ■ A “High Potential” program was launched and 
employees identified as part of the company’s 
succession planning process.

 ■ Continue to provide and promote flexible working 
practices which are detailed in CTM’s “Working 
from Home” policy.

Continuous Improvement

In FY14, the Group will take the following  
steps to further enhance gender diversity:

 ■ The commencement of “Base Camp” –  

a Frontline Management Development program. 
 ■ A pay equity review and audit will be undertaken.

Monitoring and tracking performance against diversity 
plans will continue to be undertaken as part of the 
Group’s internal compliance requirements. Progress 
against each year’s measurable objectives will 
continue to be disclosed in the Annual Report along 
with the proportion of women in the workforce, in 
senior management and on the Board.

PRINCIPLE 4: SAFEGUARD INTEGRITY  
IN FINANCIAL REPORTING

Audit and Risk Management Committee

The purpose of this Committee is to report to  
the Board on the establishment, maintenance  
and operation of control systems, including in  
relation to financial monitoring, internal and external 
reporting, as well as the adoption and application  
of appropriate ethical standards for the management 
of the Company and the conduct of the Company’s 
business. The Committee consists of Senior 
Executives and is chaired by a Non-Executive 

The Committee is responsible for a number of matters 
including:

a.  Board and Committee structures, to facilitate  

a proper review function by the Board;

b.  Internal control framework, including management 

information systems;

c.  Compliance with internal controls;

d.  Internal audit function and management  
processes supporting external reporting;

e.  Review of financial statements and other  
financial information distributed externally;

f.  Review of the effectiveness of the audit function;

g.  Review of the performance and independence  

of the external auditors;

h.  Review of the external audit function, to ensure 

prompt remedial action by management, in relation 
to any deficiency in or breakdown of controls;

i.  Assessing the adequacy of external reporting  

for the needs of Shareholders; and

j.  Monitoring compliance with the Company’s  

Code of Conduct.

In fulfilling its responsibilities, the Audit and Risk 
Management Committee:

 ■ Receives regular reports from management  

and the external auditors;

 ■ Reviews the processes the Chief Executive 

Officer and Chief Financial Officer have in place 
to support their certifications to the Board;
 ■ Reviews any significant disagreements between 
the auditors and management, irrespective  
of whether they have been resolved;

 ■ Meets with the external auditors at least twice  

a year, or more frequently if necessary;
 ■ Meets separately with the external auditors 
at least twice a year without the presence of 
management; and

47

CTM Annual Report 2013CTM Annual Report 2013 
 ■ Provides the external auditors with a clear line 
of direct communication at any time to either 
the Chair of the Audit and Risk Management 
Committee or the Chair of the Board.

The Audit and Risk Management Committee has 
authority, within the scope of its responsibilities,  
to seek any information it requires from any employee 
or external party.

Meetings of the Committee are expected to be held 
at least four times each year. A broad agenda is laid 
down for each regular meeting according to an annual 
cycle. The Committee invites the external auditor  
to attend each of its meetings.

Details of Director attendance at Audit and Risk 
Management Committee meetings are set out  
in the Directors’ report on page 28. 

Corporate reporting

In complying with recommendation 7.3, the Chief 
Executive Officer and Chief Financial Officer have 
made the following certifications to the Board, that:

 ■ The Company’s financial reports are complete 
and present a true and fair view, in all material 
respects, of the financial condition and operational 
results of the Company and Group and are in 
accordance with relevant accounting standards; 
and

 ■ The statement is founded on a sound system  
of risk management and internal compliance  
and control which implements the policies  
adopted by the Board and that the Company’s  
risk management and internal compliance and 
control is operating efficiently and effectively in  
all material respects in relation to financial 
reporting risks.

External auditors

The Company’s policy is to appoint external auditors 
who clearly demonstrate quality and independence. 
The performance of the external auditor is 
reviewed annually and applications for tender of 
external audit services are requested as deemed 
appropriate, taking into consideration assessment 
of performance, existing value and tender costs. 
PricewaterhouseCoopers (“PwC”) was appointed  
as the external auditor in 2010. It is PwC’s policy to 

rotate audit engagement partners on listed companies 
at least every five years, and, in accordance with  
that policy, a new audit engagement partner will  
be introduced no later than for the year ended 30 
June 2015. 

An analysis of fees paid to the external auditors, 
including a break-down of fees for non-audit services, 
is provided in the Directors’ Report and in Note 26 to 
the financial statements. It is the policy of the external 
auditors to provide an annual declaration of their 
independence to the Audit and Risk Management 
Committee.

The external auditor will attend the Annual General 
Meeting and be available to answer shareholder 
questions about the conduct of the audit and the 
preparation and content of the audit report.

PRINCIPLES 5 AND 6: MAKE TIMELY AND 
BALANCED DISCLOSURES AND RESPECT  
THE RIGHTS OF SHAREHOLDERS

Continuous disclosure and shareholder  
communication

A Share Trading and Continuous Disclosure Policy 
has been adopted by the Board to provide guidance 
to the Directors, identified employees including senior 
management, and other employees (“staff”) where the 
disclosure of information, which may materially affect 
the price or value of the Company’s shares,  
is required.

The Board has adopted a Continuous Disclosure 
Policy (“Disclosure Policy”), within the Share Trading 
and Continuous Disclosure Policy, which sets out 
procedures to be adopted by the Board to ensure 
the Company complies with its continuous disclosure 
obligations, to keep the market fully informed of 
information which may have a material effect on  
the price or value of the Company’s securities  
and to correct any material mistake or information  
in the market.

The Board is responsible for determining whether 
information would have a material effect on the price 
or value of the Company’s securities. The Disclosure 
Policy provides a framework for the Board and officers 

of the Company to internally identify and report 
information which may need to be disclosed and 
sets out practical implementation processes in order 
to ensure any identified information is adequately 
communicated to ASX and Shareholders.

Company’s risk management by overseeing 
management’s actions in the evaluation, 
management, monitoring and reporting of material 
operational, financial, compliance and strategic  
risks. In providing this oversight, the Committee:

The Share Trading and Disclosure Policy also sets 
out the exceptions to the disclosure requirements and 
outlines when disclosure may be required in relation 
to the Company’s financing arrangements and the 
approval and disclosure process in relation to Director 
margin loans.

Any non-compliance with the Share Trading and 
Continuous Disclosure Policy will be regarded as  
an act of serious misconduct. The Share Trading  
and Continuous Disclosure Policy is available on  
the Company’s website.

The Company Secretary has been nominated 
as the person responsible for communications 
with the ASX. This role includes responsibility for 
ensuring compliance with the continuous disclosure 
requirements in the ASX Listing Rules and overseeing 
and coordinating information disclosure to the ASX, 
analysts, brokers, shareholders, the media and  
the public. 

All information disclosed to the ASX is posted on 
the Company’s website as soon as it is disclosed 
to the ASX. When analysts are briefed on aspects 
of the Group’s operations, the material used in the 
presentation is released to the ASX and posted  
on the Company’s website. 

PRINCIPLE 7: RECOGNISE AND MANAGE RISK

The Board is responsible for satisfying itself annually, 
or more frequently as required, that management 
has developed and implemented a sound system 
of risk management and internal control. Detailed 
work on this task is delegated to the Audit and Risk 
Management Committee and reviewed by the  
full Board. 

The Audit and Risk Management Committee is 
responsible for ensuring that there are adequate 
policies in relation to risk management, compliance 
and internal control systems. It monitors the 

 ■ Reviews the framework and methodology for  

risk identification, the degree of risk the Company 
is willing to accept, the management of risk and 
the processes for auditing and evaluating the 
Company’s risk management system;
 ■ Reviews Group-wide objectives in the  

context of these categories of corporate risk;

 ■ Reviews and, where necessary, approves 
guidelines and policies governing the 
identification, assessment and management  
of the Company’s exposure to risk;

 ■ Reviews and approves the delegations of financial 
authorities and addresses any need to update 
these authorities on an annual basis; and
 ■ Reviews compliance with agreed policies. 

The Committee recommends any actions it deems 
appropriate to the Board for its consideration.

Management is responsible for designing, 
implementing and reporting on the adequacy of the 
Company’s risk management and internal control 
system and has to report to the Audit and Risk 
Management Committee on the effectiveness of:

 ■ The risk management and internal control 

systems during the year; and

 ■ The Company’s management of its material 

business risks. 

PRINCIPLE 8: REMUNERATE  
FAIRLY AND RESPONSIBLY

Remuneration Committee

The purpose of this Committee is to report to  
the Board on remuneration and issues relevant to 
remuneration policies and practices including the 
remuneration of senior management and Non-
Executive Directors. The committee consists of 
Senior Executives and is chaired by a Non-Executive 
Director. Its current members are Greg Moynihan 
(Chairman), Stephen Lonie and Tony Bellas.

48

49

CTM Annual Report 2013CTM Annual Report 2013The functions performed by the Committee are  
as follows:

Meetings are expected to be held at least three times 
each year. A broad agenda is laid down for each 
regular meeting according to an annual cycle.

Consolidated Statement of Comprehensive Income

FOR THE YEAR ENDED 30 JUNE 2013

Details of Director attendance at Remuneration 
Committee meetings are set out in the Directors’ 
report on page 28. 

Further information on Directors’ and executives’ 
remuneration, including principles used to determine 
remuneration, is set out in the Directors’ Report under 
the heading ‘Remuneration Report’. 

a.  Reviewing and evaluating of market practices  

and trends in remuneration matters;

b.   Making recommendations to the Board in relation 

to the Company’s remuneration policies and 
procedures;

c.  Monitoring the performance of the Chief Executive 
Officer, Chief Operating Officer, Chief Financial 
Officer, other members of senior management  
and Non-Executive Directors;

d.  Making recommendations to the Board in relation 
to the remuneration of the Chief Executive Officer, 
Chief Operating Officer, Chief Financial Officer, 
other members of senior management and Non-
Executive Directors; and

e.  Preparing for the Board any report that may be 
required under applicable legal or regulatory 
requirements about remuneration matters. 

Note

4

5

6

6

7

Revenue

Other income

Total revenue and other income

Employee benefits expenses

Occupancy expenses

Depreciation and amortisation expenses

Information technology and telecommunications expenses

Travel and entertainment expenses

Administrative and general expenses

Total operating expenses

Finance costs

Profit before income tax

Income tax expense

Profit for the year 

Other comprehensive income

Items that may be reclassified to profit and loss

Exchange differences on translation of foreign operations

20

Other comprehensive income for the period, net of tax

Total comprehensive income for the year, attributable  
to the ordinary equity holders of Corporate Travel  
Management Limited

2013 
$’000

78,964

-

78,964

2012
$’000

65,551

683

66,234

(47,004)

(38,691)

(2,675)

(2,079)

(4,859)

(1,232)

(3,009)

(2,198)

(1,400)

(3,764)

(1,289)

(2,052)

(60,858)

(49,394)

(724)

17,382

(4,988)

12,394

1,567

1,567

(60)

16,780

(4,982)

11,798

(3)

(3)

13,961

11,795

Earnings per share for profit from continuing operations attributable to the ordinary equity holders of the company:

- Basic (cents per share)

- Diluted (cents per share)

8

8

16.3

16.3

16.3

16.3

The above Consolidated Statement of Comprehensive Income 

should be read in conjunction with the accompanying notes.

50

51

CTM Annual Report 2013CTM Annual Report 2013Consolidated Statement of Financial Position

AS AT 30 JUNE 2013

Consolidated Statement of Changes in Equity

FOR THE YEAR ENDED 30 JUNE 2013

ASSETS

Current Assets

Cash and cash equivalents

Trade and other receivables

Financial assets at fair value

Other current assets

TOTAL CURRENT ASSETS

Non-current Assets

Plant and equipment

Intangible assets

Total Non-current Assets

TOTAL ASSETS

Liabilities

Current Liabilities

Trade and other payables

Interest bearing borrowings

Income tax payable

Provisions

TOTAL CURRENT LIABILITIES

Non-current Liabilities

Trade and other payables

Interest bearing borrowings

Provisions

Deferred tax liabilities

Total Non-current Liabilities

TOTAL LIABILITIES

NET ASSETS

Equity

Contributed equity

Reserves

Retained earnings

TOTAL EQUITY

The above Consolidated Statement of Financial Position should 

be read in conjunction with the accompanying notes.

Note

10

11

12

13

14

15

17

18

19

17

18

19

7

20(a)

20(b)

20(c)

2013 
$’000

13,535

27,975

18

688

2012
$’000

12,210

25,676

16

396

42,216

38,298

3,166

75,714

78,880

121,096

26,048

3,192

552

1,869

31,661

12,294

157

795

3,204

16,450

48,111

72,985

47,856

1,564

23,565

72,985

2,572

42,744

45,316

83,614

22,927

839

2,096

1,850

27,712

266

-

766

1,861

2,893

30,605

53,009

34,344

(3)

18,668

53,009

Attributable to equity holders of the parent

Note

Contributed 
equity 
$’000

Retained 
earnings 
$’000

Reserves 

$’000

Balance at 30 June 2011

25,548

12,683

Profit for the period as reported in  
2012 financial statements 

Other comprehensive income

Total comprehensive income for the year

Transactions with owners in their capacity as owners:

-

-

-

11,798

-

11,798

Shares issued

20(a)

8,796

-

Dividends declared or paid

9

-

(5,813)

8,796

(5,813)

Balance at 30 June 2012

34,344

18,668

Profit for the period as reported in 2013  
financial statements

Other comprehensive income

Total comprehensive income for the year

Transactions with owners in their capacity as owners:

-

-

-

12,394

-

12,394

Shares issued

20(a)

13,512

-

Dividends declared or paid

9

-

(7,497)

13,512

(7,497)

-

-

(3)

(3)

-

-

-

(3)

-

1,567

1,567

-

-

-

Total 
equity 
$’000

38,231

11,798

(3)

11,795

8,796

(5,813)

2,983

53,009

12,394

1,567

13,961

13,512

(7,497)

6,015

Balance at 30 June 2013

47,856

23,565

1,564

72,985

The above Consolidated Statement of Changes in Equity  

should be read in conjunction with the accompanying notes.

52

53

CTM Annual Report 2013CTM Annual Report 2013Consolidated Statement of Cash Flows

FOR THE YEAR ENDED 30 JUNE 2013

Notes to the Financial Statements

FOR THE YEAR ENDED 30 JUNE 2013

Cash flows from operating activities

Receipts from customers (including GST)

Payments to suppliers and employees (including GST)

Interest received

Finance costs

Income tax (paid) / received

Net cash flows from operating activities

Cash flows from investing activities

Payment for plant and equipment

Payment for intangibles

Proceeds from sale of plant and equipment

Purchase of controlled entities, net of cash acquired

Net cash flows used in investing activities

Cash flows from financing activities

Proceeds from issue of new shares

Proceeds from borrowings

Repayments of borrowings

Repayment of related party loans

Receipt from related party receivable

Dividends paid

Net cash flows from financing activities

Net (decrease) / increase in cash and cash equivalents

Effects of exchange rate changes  
on cash and cash equivalents

Cash and cash equivalents at beginning of year

Cash and cash equivalents at end of year

The above Consolidated Statement of Cash Flows should  
be read in conjunction with the accompanying notes.

Note

2013 
$’000

2012
$’000

85,920

(64,409)

201

(553)

(5,189)

15,970

(2,229)

(1,282)

56

(15,918)

(19,373)

9,765

13,586

(11,154)

-

-

(7,497)

4,700

1,297

28

12,210

13,535

60,421

(50,180)

274

(54)

(2,973)

7,488

(2,135)

(701)

-

(9,482)

(12,318)

6,709

881

(544)

(217)

337

(5,813)

1,353

(3,477)

6

15,681

12,210

10

22

20

24

24

9

10

1. CORPORATE INFORMATION

The financial report of Corporate Travel  
Management Limited and its controlled entities  
(the “Group”) for the year ended 30 June 2013  
was authorised for issue in accordance with a 
resolution of Directors on 28 August 2013.  
The Directors have the power to amend and  
reissue the financial statements.

Corporate Travel Management Limited is a  
company limited by shares, incorporated and 
domiciled in Australia.

The nature of the operations and principal activities  
of the Group are described in the Directors’ Report.

2. SUMMARY OF SIGNIFICANT ACCOUNTING 
POLICIES

(a) Basis of preparation

These general purpose financial statements have 
been prepared in accordance with Australian 
Accounting Standards and Interpretations issued  
by the Australian Accounting Standards Board  
and the Corporations Act 2001. Corporate Travel 
Management Limited is a for-profit entity for the 
purpose of preparing the financial statements. 

Compliance with IFRS

The consolidated financial statements of the Group 
also comply with International Financial Reporting 
Standards (“IFRS”) as issued by the International 
Accounting Standards Board (“IASB”).

The financial report is presented in Australian dollars 
and all values are rounded to the nearest thousand 
dollars ($’000), unless otherwise stated.

These financial statements have been prepared  
under the historical cost convention, as modified by 
the revaluation of available-for-sale financial assets, 
and financial assets and liabilities, at fair value 
through profit or loss and certain classes of plant  
and equipment.

(b) Statement of compliance

In the current year, the Group has adopted all of 
the new and revised Standards and Interpretations 
issued by the Australian Accounting Standards Board 
(“AASB”) that are relevant to its operations and 
effective for the current annual reporting period.  
The adoption of these new and revised Standards 
and Interpretations did not have any material financial 
impact on the amounts recognised in the financial 
statements of the Group. 

Certain new accounting standards and interpretations 
have been published that are not mandatory for the 
reporting period ending 30 June 2013. The Group  
will continue to assess the impact of these standards, 
however, there are currently no new standards 
which management consider will have a significant 
impact on the amounts recognised in the financial 
statements.

(c) Basis of consolidation

The consolidated financial statements comprise the 
financial statements of Corporate Travel Management 
Limited and its controlled entities (the “Group”).

Subsidiaries are all those entities over which the 
Group has the power to govern the financial and 
operating policies, to obtain benefits from their 
activities. The existence and effect of potential voting 
rights that are currently exercisable or convertible are 
considered when assessing whether a Group controls 
another entity.

The financial statements of subsidiaries are prepared 
for the same reporting period as the parent Company, 
using consistent accounting policies. Adjustments 
are made to bring into line any dissimilar accounting 
policies that may exist.

In preparing the consolidated financial statements,  
all intercompany balances and transactions, income 
and expenses and profit and losses resulting from 
intra-Group transactions have been eliminated in full.

54

55

CTM Annual Report 2013CTM Annual Report 2013Contingent consideration is classified either as equity 
or a financial liability. Amounts classified as a financial 
liability are subsequently remeasured to fair value, 
with changes in fair value recognised in other income 
or other expenses in the Consolidated Statement of 
Comprehensive Income.

(e) Segment reporting

AASB 8 Operating Segments requires a ‘management 
approach’, under which segment information is 
presented on the same basis as that used for internal 
reporting purposes. 

Operating segments are reported in a manner that is 
consistent with the internal reporting provided to the 
chief operating decision makers. The chief operating 
decision-makers have been identified as a group of 
key senior managers, which is the steering committee 
that makes strategic decisions.

Goodwill is allocated by management to groups  
of cash-generating units on a segment level. 

(f) Critical accounting estimates and judgements

Estimates and judgements are continually evaluated 
and are based on historical experience and other 
factors, including expectations of future events that 
may have a financial impact on the entity and that are 
considered to be reasonable under the circumstances.

(i) Critical accounting judgements

In the process of applying the Group’s accounting 
policies, management has made no judgements,  
apart from those judgements involving estimations, 
which have a significant effect on the amounts 
recognised in the financial statements.

(ii)Critical accounting estimates and assumptions

The Group makes estimates and assumptions 
concerning the future. The resulting accounting 
estimates will, by definition, seldom equal the related 
actual results. The estimates and assumptions 
that have a significant risk of causing a material 
adjustment to the carrying amounts of assets and 
liabilities within the next financial year are discussed 
in this report, as follows:

Subsidiaries are fully consolidated from the date on 
which control is obtained by the Group and cease 
to be consolidated from the date on which control is 
transferred out of the Group.

(d) Business combinations

The purchase method of accounting is used to 
account for all business combinations regardless 
of whether equity instruments or other assets are 
acquired. The consideration transferred is measured 
as the fair value of the assets acquired, shares 
issued or liabilities incurred or assumed at the date of 
exchange, and, for acquisitions prior to 1 July 2009, 
included costs directly attributable to the combination. 
For acquisitions after 1 July 2009, acquisition-related 
costs are expensed in the period in which the costs 
are incurred, rather than being added to the cost of 
the business combination, as required by revised 
AASB 3 Business Combinations. Where equity 
instruments are issued in a business combination, 
the fair value of the instruments is their published 
market price as at the date of exchange. Transaction 
costs arising on the issue of equity instruments are 
recognised directly in equity. The consideration 
transferred also includes the fair value of any asset 
or liability resulting from a contingent consideration 
arrangement.

With limited exceptions, all identifiable assets 
acquired and liabilities and contingent liabilities 
assumed in a business combination are measured 
initially at their fair values at the acquisition date. 
The excess of the consideration transferred of the 
business combination over the net fair value of the 
Group’s share of the identifiable net assets acquired 
is recognised as goodwill. If the consideration 
transferred of the acquisition is less than the Group’s 
share of the net fair value of the identifiable net 
assets of the subsidiary, the difference is recognised 
as a gain in the profit and loss in the Consolidated 
Statement of Comprehensive Income, but only after a 
reassessment of the identification and measurement 
of the net assets acquired.

Where settlement of any part of the cash 
consideration is deferred, the amounts payable in  
the future are discounted to their present value, as  
at the date of exchange. The discount rate used is  
the entity’s incremental borrowing rate, being the rate 
at which a similar borrowing could be obtained from 
an independent financier under comparable terms  
and conditions.

56

 ■ Value of intangible assets relating to acquisitions 
The Group has allocated portions of the cost of 
acquisitions to client contracts and relationships 
intangibles, valued using the multi-period excess 
earnings method. These calculations require the 
use of assumptions including future customer 
retention rates and cash flows.

 ■ Impairment of goodwill 

The Group determines whether goodwill is 
impaired on an annual basis. This assessment 
requires an estimation of the recoverable amount 
of the cash-generating units to which the goodwill 
is allocated. Refer to Notes 2(o) and 16 for  
further details.

 ■ Impairment of intangible with finite life 

Intangible assets are tested for impairment 
where an indicator of impairment exists, either 
individually or at the cash-generating unit level. 
This assessment requires an estimation of the 
recoverable amount of the cash-generating units 
to which the intangibles are allocated. Refer to 
Note 2(o) for further details.

 ■ Lease make-good 

The Group estimates its liability to provide for 
the restoration of leased premises by reference 
to historical data and by specific estimates on a 
premise by premise basis.
 ■ Allowance for doubtful debts 

The Group determines whether client and trade 
receivables are collectable on an ongoing 
basis. This assessment requires estimations of 
the individual recoverability of each debt and 
if considered uncollectable, is subject to an 
impairment provision. Refer to Note 2(l).

 ■ Override Revenue 

In addition to commission payments, the Group is 
eligible for override payments from its suppliers. 
These overrides are negotiated with individual 
suppliers and will typically include a combination 
of guaranteed payments and volume incentives. 
The volume incentives are recognised at the 
amount receivable when annual targets are likely 
to be achieved. The override revenue accrual 
process is inherently judgemental and is impacted 
by factors which are not completely under Group’s 
control. These factors include:

 ▪ Year-end differences 

As supplier contract periods do not always 
correspond to the Group’s financial year, 
judgements and estimation techniques are 

required to determine anticipated future flown 
revenues over the remaining contract year and 
the associated override rates applicable to 
these forecast levels.

 ▪ Timing 

Where contracts have not been finalised before 
the start of the contract period, override and 
commission earnings may have to be estimated 
until agreement has been reached.

 ▪ Re-negotiations 

Periodic re-negotiation of terms and contractual 
arrangements with suppliers may result in 
additional volume incentives, rebates or other 
bonuses being received. These payments may 
not be specified in existing contracts.

(g) Foreign currency translation

(i) Functional and presentation currency

Items included in each of the Group entities’ financial 
statements are measured using the currency of the 
primary economic environment in which the entity 
operates (‘the functional currency’). The consolidated 
financial statements are presented in Australian 
dollars, which is the Company’s functional and 
presentation currency.

(ii) Transactions and balances

Foreign currency transactions are translated into 
the functional currency using the exchange rates 
prevailing at the transaction dates. Foreign exchange 
gains and losses resulting from the settlement of  
such transactions and from the translation at year- 
end exchange rates of monetary assets and liabilities 
denominated in foreign currencies are recognised 
in the profit and loss in the Consolidated Statement 
of Comprehensive Income, except when deferred in 
equity as qualifying cash flow hedges and qualifying 
net investment hedges.

Translation differences on non-monetary financial 
assets and liabilities, such as equities held at fair 
value through profit or loss, are recognised in profit  
or loss as part of the fair value gain or loss. 
Translation differences on non-monetary financial 
assets, such as equities classified as available-for-
sale financial assets, are included in the fair value 
reserve in other comprehensive income.

57

CTM Annual Report 2013CTM Annual Report 2013(iii) Foreign operations

The results and financial position of all the foreign 
operations that have different functional currencies 
different to the presentation currency are translated 
into the presentation currency as follows:

 ■ Assets and liabilities for each Consolidated 

Statement of Financial Position item presented 
are translated at the closing rate at the date  
of that statement;

 ■ Income and expenses for each profit and 
loss item in the Consolidated Statement of 
Comprehensive Income are translated at  
average exchange rates; and

 ■ All resulting exchange differences are recognised 

as a separate component of equity.

Exchange differences arising from the translation 
of any net investment in foreign operations and of 
borrowings and other financial instruments designated 
as hedges of such investments are recognised 
in other comprehensive income. When a foreign 
operation is sold or any borrowings forming part  
of the net investment are repaid, a proportionate 
share of such exchange differences is recognised  
in the profit and loss in the Consolidated Statement  
of Comprehensive Income as part of the gain or  
loss on sale.

Goodwill and fair value adjustments arising on  
the acquisition of foreign operations are treated  
as the foreign operations’ assets and liabilities  
and translated at the closing rate.

(h) Revenue recognition

Revenue is measured at the fair value of the 
consideration received or receivable. Amounts 
disclosed as revenue are net of returns, allowances, 
rebates and amounts collected on behalf of  
third parties.

The Group recognises revenue when the amount of 
revenue can be reliably measured, it is probable that 
future economic benefits will flow to the entity and 
specific criteria set out in the following paragraphs 
have been met for each of the Group’s activities. The 
amount of revenue is not considered to be reliably 
measurable until all contingencies relating to the sale 
have been resolved. The Group bases its estimates 
on historical results, taking into consideration the type 
of customer, the type of transaction and the specifics 
of each arrangement.

58

Revenue is recognised for the major business 
activities as follows:

 ■ Sales revenue 

Sales revenue represents net revenue earned on 
transactions made through the provision of travel 
services, and includes any commission payable 
by suppliers after completion of the transaction. 

 ■ Interest revenue 

Interest income is recognised using the effective 
interest method.

 ■ Dividends 

Revenue is recognised when the Group’s right to 
receive the payment is established.

 ■ Other revenue 

Other revenue is recognised when the right to 
receive the revenue is established.

(i) Finance costs

This expense is recognised as interest accrues, using 
the effective interest method. This method calculates 
the amortised cost of a financial liability and allocates 
the interest expense over the relevant period using 
the effective interest rate, which is the rate that 
exactly discounts estimated future cash payments 
through the expected life of the financial liability to  
the net carrying amount of the financial liability.

(j) Leases

The determination of whether an arrangement is or 
contains a lease is based on the substance of the 
arrangement and requires an assessment of whether 
the fulfilment of the arrangement is dependent on the 
use of a specific asset or assets and the arrangement 
conveys a rights to use the asset.

Finance leases, which transfer to the Group 
substantially all the risks and benefits incidental to 
ownership of the leased item, are capitalised at the 
inception of the lease at the fair value of the leased 
property or, if lower, at the present value of the 
minimum lease payments. The corresponding rental 
obligations, net of finance charges, are included in 
other short-term and long-term payables.

Lease payments are apportioned between the finance 
charges and reduction of the lease liability to achieve 
a constant rate of interest on the remaining balance 
of the liability. Finance charges are charged directly 
against income.

Capitalised leased assets are amortised over the 
shorter of the estimated useful life of the asset or  
the lease term.

Operating lease payments, which do not transfer 
to the Group substantially all the risks and benefits 
incidental to ownership of the leased item, are 
recognised as an expense in the profit and loss  
in the Consolidated Statement of Comprehensive 
Income on a straight-line basis over the lease term.

Incentives for entering into operating leases are 
recognised on a straight-line basis over the term  
of the lease.

Lease income from operating leases, where the 
Group is a lessor, is recognised in income on a 
straight-line basis over the lease term.

(k) Cash and cash equivalents

Cash and cash equivalents in the Consolidated 
Statement of Financial Position comprise cash  
at bank and on hand and short-term deposits, with 
an original maturity of three months or less, that are 
readily convertible to known amounts of cash and 
which are subject to an insignificant risk of changes 
in value.

Client cash represents amounts from clients held 
before release to service and product suppliers.

For the purpose of the consolidated cash flow 
statement, cash and cash equivalents consist  
of cash and cash equivalents as defined, net  
of outstanding bank overdrafts.

(l) Trade and other receivables

Trade and client receivables, which generally have 
7-30 day terms, are recognised initially at fair value 
and subsequently measured at amortised cost using 
the effective interest method, less an allowance  
for impairment.

Client receivables result from the provision of travel 
services to clients. Trade receivables result from other 
activities relating to the provision of travel services, 
such as commissions payable by suppliers.

Collectability of trade and client receivables is 
reviewed on an ongoing basis at an operating 
unit level. Individual debts that are known to be 

uncollectible are written off when identified. An 
impairment provision is recognised when there is 
objective evidence that the Group will not be able to 
collect the receivable. The amount of the impairment 
loss is the receivable carrying amount compared to 
the present value of estimated future cash flows, 
discounted at the original effective interest rate.

The amount of the impairment loss is recognised in 
the profit and loss in the Consolidated Statement 
of Comprehensive Income within administration 
expenses. When a trade receivable, for which an 
impairment allowance had been recognised, becomes 
uncollectible in a subsequent period, it is written 
off against the allowance account. Subsequent 
recoveries of amounts previously written off are 
credited against administration expenses in the 
profit and loss in the Consolidated Statement of 
Comprehensive Income.

(m) Income tax and other taxes

The income tax expense (or revenue) for the period 
is the tax payable on the current period’s taxable 
income based on the applicable income tax rate for 
each jurisdiction, adjusted by changes in deferred 
tax assets and liabilities attributable to temporary 
differences and to unused tax losses.

The current income tax charge is calculated on the 
basis of the tax laws enacted or substantively enacted 
at the end of the reporting period in the countries 
where the Company’s subsidiaries and associates 
operate and generate taxable income. Management 
periodically evaluates positions taken in tax returns 
with respect to situations in which applicable tax 
regulation is subject to interpretation. It establishes 
provisions, where appropriate, on the basis of 
amounts expected to be paid to the tax authorities.

Deferred income tax is provided in full, using the 
liability method, on temporary differences arising 
between the tax bases of assets and liabilities and 
their carrying amounts in the consolidated financial 
statements. However, the deferred income tax is not 
accounted for if it arises from initial recognition of an 
asset or liability in a transaction other than a business 
combination that, at the time of the transaction, affects 
neither accounting nor taxable profit or loss. Deferred 
income tax is determined using tax rates and laws 
that have been enacted or substantially enacted by 
the end of the reporting period and are expected to 
apply when the related deferred income tax asset is 
realised or the deferred income tax liability is settled.

59

CTM Annual Report 2013CTM Annual Report 2013Deferred tax assets are recognised for deductible 
temporary differences and unused tax losses only 
if it is probable that future taxable amounts will be 
available to utilise those temporary differences and 
losses.

Deferred tax liabilities and assets are not recognised 
for temporary differences between the carrying 
amount and tax bases of investments in controlled 
entities where the parent entity is able to control the 
timing of the reversal of the temporary differences  
and it is probable that the differences will not reverse 
in the foreseeable future.

Deferred tax assets and liabilities are offset when 
there is a legally enforceable right to offset current 
tax assets and liabilities and when the deferred tax 
balances relate to the same taxation authority. Current 
tax assets and tax liabilities are offset where the entity 
has a legally enforceable right to offset and intends 
either to settle on a net basis, or to realise the asset 
and settle the liability simultaneously.

Current and deferred tax is recognised in profit or 
loss, except to the extent that it relates to items 
recognised in other comprehensive income or directly 
in equity. In this case, the tax is also recognised in 
other comprehensive income or directly in equity, 
respectively.

Other taxes

Revenues, expenses and assets are recognised  
net of the amount of GST except:

 ■ When the GST incurred on a purchase of goods 
and services is not recoverable from the taxation 
authority, in which case, the GST is recognised  
as part of the cost of acquisition of the asset or  
as part of the expense item as applicable; and
 ■ Receivables and payables, which are stated  

with the amount of GST included. 

The net amount of GST recoverable from, or 
payable to, the taxation authority is included as 
part of receivables or payables in the Consolidated 
Statement of Financial Position.

Cash flows are included in the consolidated cash flow 
statement on a gross basis and the GST component 
of cash flows arising from investing and financing 

activities, which is recoverable from, or payable to,  
the taxation authority are classified as operating  
cash flows.

Commitments and contingencies are disclosed net  
of the amount of GST recoverable from, or payable to, 
the taxation authority.

(n) Plant and equipment

Plant and equipment is stated at historical  
cost less accumulated depreciation and any 
accumulated impairment losses. Historical cost 
includes expenditure that is directly attributable  
to the acquisition of the item. All other repairs  
and maintenance costs are charged to the profit  
and loss in the Consolidated Statement of 
Comprehensive Income during the reporting  
period in which they are incurred.

Depreciation is calculated at the following rates:

Item

Rate

Plant and equipment under lease:

Motor Vehicles

18.75% - diminishing value

Plant and equipment:

Leasehold improvements

Over life of lease

Computer hardware

40.00% - straight line

Other plant and equipment

37.50% - diminishing value

The assets’ residual values, useful lives and 
amortisation methods are reviewed, and adjusted,  
if appropriate, at each financial year end.

Impairment

The carrying values of plant and equipment are 
reviewed for impairment when events or changes  
in circumstances indicate that the carrying value  
may not be recoverable.

The recoverable amount of plant and equipment is  
the higher of fair value less costs to sell and value  
in use. In assessing value in use, the estimated future 
cash flows are discounted to their present value using 
a pre-tax discount rate that reflects current market 
assessments of the time value of money and the  
risks specific to the asset.

Derecognition

(p) Intangible assets

An item of plant and equipment is derecognised upon 
disposal or when no future economic benefits are 
expected to arise from the continued use of the asset.

Any gain or loss arising on derecognition of the asset, 
calculated as the difference between the net disposal 
proceeds and the carrying amount of the asset,  
is included in profit or loss in the year the asset  
is derecognised.

(o) Goodwill

Goodwill acquired on a business combination is 
initially measured at cost, being the excess of 
the consideration transferred for the business 
combination over the Group’s interest in the net fair 
value of the acquiree’s identifiable assets, liabilities 
and contingent liabilities.

Following initial recognition, goodwill is measured  
at cost less any accumulated impairment losses.

Goodwill is reviewed for impairment, annually,  
or more frequently, if events or changes in 
circumstances indicate that the carrying value  
may be impaired.

As at the acquisition date, any goodwill acquired is 
allocated to each of the cash-generating units that are 
expected to benefit from the combination’s synergies.

Acquired from a business combination

Intangible assets from a business combination are 
capitalised at fair value as at the date of acquisition. 
Following initial recognition, the cost model is applied 
to the class of intangible assets.

Software acquired not as part of a business 
combination

Costs incurred in developing products or systems 
and costs incurred in acquiring software and licenses 
that will contribute to future period financial benefits 
through revenue generation and/or cost reduction are 
capitalised to software and systems.

The useful lives of these intangible assets are 
assessed to be finite.

Where amortisation is charged on assets with finite 
lives, this expense is taken to the profit and loss in the 
Consolidated Statement of Comprehensive Income in 
the expense category ‘depreciation and amortisation’.

Intangible assets are tested for impairment where 
an indicator of impairment exists, and, in the case of 
indefinite life intangibles, annually, either individually 
or at the cash-generating unit level. Useful lives are 
also examined on an annual basis and adjustments, 
where applicable, are made on a prospective basis.

Impairment is determined by assessing the 
recoverable amount of the cash-generating unit  
to which the goodwill relates.

A summary of the policies applied to the Group’s 
intangible assets is as follows:

Item

Method

Client 
contracts 
and 
relationships

Based on projected cash 
flows over estimated useful 
lives, currently ranging over 
two - three years

Internally 
generated/
acquired

Acquired

Intellectual 
Property

5.00% - straight line

Acquired

Software

40.00% - straight line

Acquired

Where the recoverable amount of the cash-generating 
unit is less than the carrying amount, an impairment 
loss is recognised. This impairment loss is recorded  
in administration expenses.

Where goodwill forms part of a cash-generating unit 
and part of the operation within that unit is disposed, 
the goodwill associated with the disposed operation  
is included in the carrying amount of the operation 
when determining the gain or loss on disposal of  
the operation.

Disposed goodwill in this circumstance is measured 
on the basis of the relative values of the disposed 
operation and the portion of the cash-generating unit 
retained.

60

61

CTM Annual Report 2013CTM Annual Report 2013Gains or losses arising from the derecognition of 
an intangible asset are measured as the difference 
between the net disposal proceeds and the carrying 
amount of the asset and are recognised in the 
profit and loss in the Consolidated Statement 
of Comprehensive Income when the asset is 
derecognised.

For an asset that does not generate largely 
independent cash inflows, the recoverable amount  
is determined for the cash-generating unit to which 
the asset belongs.

If any such indication exists and where the carrying 
values exceed the estimated recoverable amount,  
the assets or cash-generating units are then written 
down to their recoverable amount.

(q) Impairment of non-financial assets, other than 
goodwill and intangible assets

At each reporting date, the Group assesses whether 
there is an indication that an asset may be impaired. 
Where an indicator of impairment exists, the Group 
makes a formal estimate of recoverable amount. 
Where the carrying amount of an asset exceeds its 
recoverable amount, the asset is considered impaired 
and is written down to its recoverable amount.

Recoverable amount is the greater of fair value less 
costs to sell and value in use. It is determined for 
an individual asset, unless the asset’s value in use 
cannot be estimated to be close to its fair value less 
costs to sell and it does not generate cash inflows 
that are largely independent of those cash flows from 
other assets or groups of assets, in which case, the 
recoverable amount is determined for the cash-
generating unit to which the asset belongs.

In assessing value in use, the estimated cash flows 
are discounted to their present value using a pre-tax 
discount rate that reflects current market assessments 
of the time value of money and the risks specific to 
the asset.

goods and services. These amounts are unsecured 
and are paid within terms ranging from 7 to 30 days 
from recognition.

Client creditors result from provision of travel services 
and products to clients. Trade payables result from 
other activities required to provide those travel 
services, such as corporate services.

(s) Interest-bearing loans and borrowings

All loans and borrowings are initially recognised at 
the fair value of consideration received less directly 
attributable transaction costs.

After initial recognition, interest-bearing loans and 
borrowings are subsequently measured at amortised 
cost using the effective interest method. 

Borrowings are classified as current liabilities 
unless the Group has an unconditional right to defer 
settlement of the liability for at least 12 months after 
the reporting date. 

Borrowing costs

Borrowing costs are recognised as an expense  
using the effective interest method. The Group  
does not currently hold qualifying assets but,  
if it did, the borrowing costs directly associated  
with this asset would be capitalised, including  
any other associated costs directly attributable  
to the borrowing and temporary investment  
income earned on the borrowing.

Borrowings are removed from the Consolidated 
Statement of Financial Position when the obligation 
specified in the contract is discharged, cancelled or 
expired. The difference between the carrying amount 
of a financial liability that has been extinguished or 
transferred to another party and the consideration 
paid, including any non-cash assets transferred or 
liabilities assumed, is recognised in profit or loss as 
other income or finance costs.

(r) Trade and other payables

Trade and other payables and client creditors are 
carried at original invoice amount and represent 
liabilities for goods and services provided to the 
Group to the end of the financial year that are unpaid 
and arise when the Group becomes obliged to make 
future payments in respect of the purchase of these 

Where the terms of a financial liability are 
renegotiated and the entity issues equity instruments 
to a creditor to extinguish all or part of the liability 
(debt for equity swap), a gain or loss is recognised 
in profit or loss, which is measured as the difference 
between the carrying amount of the financial liability 
and the fair value of the equity instruments issued.

(t) Financial guarantee contracts

Financial guarantee contracts are recognised as a 
financial liability at the time the guarantee is issued. 
The liability is initially measured at fair value and, 
subsequently, at the higher of the amount determined 
in accordance with AASB 137 Provisions, Contingent 
Liabilities and Contingent Assets and the amount 
initially recognised less cumulative amortisation, 
where appropriate.

The fair value of financial guarantees is determined  
as the present value of the difference in net cash 
flows between the contractual payments under the 
debt instrument and the payments that would be 
required without the guarantee, or the estimated 
amount that would be payable to a third party for 
assuming the obligations.

Where guarantees in relation to loans or other 
payables of subsidiaries or associates are provided 
for no compensation, the fair values are accounted  
for as contributions and recognised as part of the  
cost of the investment.

(u) Provisions

Provisions are recognised when the Group has  
a present legal or constructive obligation as a 
result of a past event, it is probable that an outflow 
of resources embodying economic benefits will 
be required to settle the obligation and a reliable 
estimate can be made of the amount of the obligation. 
Provisions are measured at the present value of 
management’s best estimate of the expenditure 
required to settle the present obligation at the end 
of the reporting period. The discount rate used to 
determine the present value is a pre-tax rate that 
reflects current market assessments of the time  
value of money and the risks specific to the liability. 
The increase in the provision due to the passage  
of time is recognised as interest expense.

Where the Group expects some or all of a provision 
to be reimbursed, for example, under an insurance 
contract, the reimbursement is recognised as a 
separate asset, but only when the reimbursement is 
virtually certain. The expense relating to any provision 
is presented in the profit and loss in the Consolidated 
Statement of Comprehensive Income, net of any 
reimbursement.

If the effect of the time value of money is material, 
provisions are determined by discounting the 
expected future cash flows at a pre-tax rate that 
reflects current market assessments of the time value 
of money and, where appropriate, the risks specific  
to the liability. 

Where discounting is used, the increase in the 
provision due to the passage of time is recognised  
as a finance cost.

(v) Employee Benefits

(i) Short term obligations

Liabilities for wages and salaries including non-
monetary benefits, expected to be settled within  
12 months of the reporting period, are recognised in 
other payables and accruals in respect of employees’ 
services up to the reporting date. Liabilities for annual 
leave and accumulated sick leave, expected to be 
settled within 12 months of the reporting period, are 
recognised in the provision for employee benefits in 
respect of employees’ services up to the reporting 
date. They are measured at the amounts expected  
to be paid when the liabilities are settled. Liabilities  
for non-accumulated sick leave are recognised when 
the leave is taken and are measured at the rates  
paid or payable.

(ii) Other long term obligation

Liabilities for long service leave are recognised in 
the provision for employee benefits and measured 
at the present value of expected future payments 
to be made in respect of services provided by 
the employees up to the reporting date, using the 
projected unit credit method. Consideration is given 
to the expected future wage and salary levels, 
experience of employee departures, and periods of 
service. Expected future payments are discounted 
using market yields at the reporting date on national 
government bonds, with terms to maturity and 
currencies that match, as closely as possible,  
the estimated future cash outflows.

(iii) Retirement benefit obligations

Contributions to defined contribution funds are 
recognised as an expense as they become payable. 
Prepaid contributions are recognised as an asset to 
the extent that a cash refund or reduction in the future 
payments is available.

62

63

CTM Annual Report 2013CTM Annual Report 2013Management Limited under the tax consolidation 
legislation. The funding amounts are determined  
by reference to the amounts recognised in the  
wholly-owned entities’ financial statements. 

The amounts receivable/payable under the tax 
funding agreement are due upon receipt of the 
funding advice from the head entity, which is issued 
as soon as practicable after the end of each financial 
year. The head entity may also require payment of 
interim funding amounts, to assist with its obligations 
to pay tax instalments. 

3. SEGMENT REPORTING

(a) Description of segments

The operating segments are based on the reports 
reviewed by the group of key senior managers 
that comprise the steering committee which makes 
strategic decisions.

The group of key senior managers considered to 
be the ‘Chief Operating Decision Makers’ (“CODM”) 
include Jamie Pherous (MD), Laura Ruffles (CEO 
A&NZ) and Steve Fleming (CFO).

Assets or liabilities arising under tax funding 
agreements with the tax consolidated entities  
are recognised as current amounts receivable  
from or payable to other entities in the Group.  
Any difference between the amounts assumed  
and amounts receivable or payable under the  
tax funding agreement are recognised as a 
contribution to or distribution from wholly-owned  
tax consolidated entities. 

The CODM has identified two reportable segments, 
being Travel Services North America and Travel 
Services Australia & New Zealand. Performance for 
these two segments is monitored separately since 
the identification of the Travel Services North America 
segment, as a result of the business acquisitions 
during 2013 (refer Note 22). 

There are currently no non-reportable segments. 

(iii) Financial guarantees 

Where the parent entity has provided financial 
guarantees in relation to loans and payables of 
subsidiaries for no compensation, the fair values of 
these guarantees are accounted for as contributions 
and recognised as part of the cost of the investment.

(iv) Bonus plans

The Group recognises a provision for future  
bonus payments where it is contractually obliged  
or where there is a past practice that has created  
a constructive obligation.

(v) Termination benefits

Termination benefits are payable when employment  
is terminated before the normal retirement date,  
or when an employee accepts voluntary redundancy 
in exchange for these benefits. The Group recognises 
termination benefits when it is demonstrably 
committed to either terminating the employment  
of current employees according to a detailed formal 
plan without possibility of withdrawal, or providing 
termination benefits as a result of an offer made  
to encourage voluntary redundancy. Benefits falling 
due more than 12 months after reporting date are 
discounted to present value.

(w) Contributed Equity

Ordinary shares are classified as equity. Incremental 
costs directly attributable to the issue of new shares 
or options are shown in equity as a deduction, net of 
tax, from the proceeds.

(x) Dividends

Provision is made for the amount of any dividend 
declared, being appropriately authorised and no 
longer at the discretion of the entity, on or before  
the end of the financial year but not distributed  
at balance dates.

Provisions are measured at the present value  
of management’s best estimate of the expenditure 
required to settle the present obligation at the  
end of the reporting period.

(y) Earnings per share

Basic earnings per share are calculated as net profit 
attributable to members of the parent, adjusted to 
exclude any costs of servicing equity (other than 
dividends) divided by the weighted average number  
or ordinary shares, adjusted for any bonus element.

Diluted earnings per share are calculated as net profit 
attributable to members of the parent, divided by the 
weighted average number or ordinary shares and 
dilutive potential ordinary shares, adjusted for any 
bonus element, and adjusted for:

 ■ Costs of servicing equity (other than dividends);
 ■ The after tax effect of dividends and interest 

associated with dilutive potential ordinary shares 
that have been recognised as expenses; and
 ■ Other non-discretionary changes in revenues or 

expenses during the period that would result from 
the conversion into potential ordinary shares.

(z) Parent entity financial information

The financial information for the parent entity, 
Corporate Travel Management Limited, disclosed in 
Note 25, has been prepared on the same basis as the 
consolidated financial statements, except as follows:

(i) Investments in subsidiaries 

Investments in subsidiaries are accounted for at 
cost in the financial statements of Corporate Travel 
Management Limited. Dividends received from 
associates are recognised in the parent entity’s profit 
or loss, rather than being deducted from the carrying 
amount of these investments. 

(ii) Tax consolidation legislation 

Corporate Travel Management Limited and its 
wholly-owned Australian controlled entities have 
implemented the tax consolidation legislation.  
The head entity, Corporate Travel Management 
Limited and the controlled entities in the tax 
consolidated group account for their own current 
and deferred tax amounts. These tax amounts are 
measured as if each entity in the tax consolidated 
group continues to be a stand-alone taxpayer  
in its own right.

In addition to its own current and deferred tax 
amounts, Corporate Travel Management Limited  
also recognises the current tax liabilities or assets  
and the deferred tax assets arising from unused 
tax losses and unused tax credits assumed from 
controlled entities in the tax consolidated group. 

The entities have also entered into a tax funding 
agreement under which the wholly-owned entities 
fully compensate Corporate Travel Management 
Limited for any current tax payable assumed and 
are compensated by Corporate Travel Management 
Limited for any current tax receivable and deferred 
tax assets relating to unused tax losses or unused 
tax credits that are transferred to Corporate Travel 

64

65

CTM Annual Report 2013CTM Annual Report 2013(b) Segment information provided to the Chief 
Operating Decision Makers

The CODM assesses the performance of the 
operating segments based on a measure of adjusted 
EBITDA. This measurement basis excludes the 
effects of the costs of acquisitions and any acquisition 
related adjustments during the year. 

The segment information provided to the CODM for 
the reportable segments for the year ended 30 June 
2013 is as follows:

2013

Travel Services 
North America

Revenue from the sale of travel services

Revenue from other sources

Revenue from external parties

Adjusted EBITDA

Interest Revenue

Interest Expense

Depreciation and amortisation

Income tax expense

$’000

10,888

10

10,898

1,684

-

214

259

485

Travel Services 
Australia & 
 New Zealand
$’000

Unallocated/ 
Eliminated

$’000

67,492

574

68,066

19,314

201

510

1,820

4,503

- 

- 

-

-

-

-

-

-

 Total

$’000

78,380

584

78,964

20,998

201

724

2,079

4,988

Total segment assets

36,772

90,610

(6,286)

121,096

83

31,828

29,231

3,083

43,886

18,880

-

-

-

3,166

75,714

48,111

Total assets includes:

Non-current assets

- Plant and equipment

- Intangibles

Total segment liabilities

66

2012

Revenue from the sale of travel services

Revenue from other sources

Revenue from external parties

Adjusted EBITDA

Interest Revenue

Interest Expense

Depreciation and amortisation

Income tax expense

Total segment assets

Total assets includes:

Non-current assets

- Plant and equipment

- Intangibles

Total segment liabilities

During 2012, there was only one reportable segment  
being Travel Services Australia & New Zealand.

Travel Services 
Australia & 
 New Zealand
$’000

Unallocated/ 
Eliminated

$’000

64,661

890

65,551

17,514

274

60

1,400

4,982

83,614

2,572

42,744

30,605

-

-

-

-

-

-

-

-

-

-

-

-

 Total

$’000

64,661

890

65,551

17,514

274

60

1,400

4,982

83,614

2,572

42,744

30,605

67

CTM Annual Report 2013CTM Annual Report 2013 
(c) Other segment information

(ii) Adjusted EBITDA

4. REVENUE

(i) Segment Revenue

The revenue from external parties reported to the 
CODM is measured in a manner consistent with  
that in the Statement of Comprehensive Income. 

The entity is domiciled in Australia. The amount  
of its revenue from external customers in Australia 
and other countries is included in the table following. 
Segment revenues are allocated based on the 
location of the CTM offices rather than by client 
location or travel destination.

No clients are deemed to be major clients for 
the purpose of disclosing any reliance on major 
customers.

Australia

North America

New Zealand

Revenue from external customers

2013
$’000

66,863

10,898

1,203

78,964

A reconciliation of adjusted EBITDA to operating profit 
before income tax is provided as follows:

2013
$’000

2012
$’000

Adjusted EBITDA

20,998

17,514

Interest revenue

Finance costs

201

(724)

274

(60)

Depreciation

(1,136)

(1,056)

Amortisation

(943)

Acquisition costs

(1,014)

(344)

452

17,382

16,780

Profit before 
income tax from 
continuing 
operations

(iii) Segment assets

The amounts provided to the CODM with respect  
to total assets are measured in a manner consistent 
with that of the financial statements. These assets are 
allocated based on the operations of the segment and 
the physical location of the asset.

The total of non-current assets other than financial 
instruments and deferred tax assets located in 
Australia and other countries is included in the 
following table.

Australia

North America

New Zealand

Non-current assets

2013
$’000

46,215

31,910

755

78,880

68

Revenue from the sale of travel services

Revenue from other sources

Rental income

Interest

Other revenue

Total Revenue

5. OTHER INCOME

Re-measurement income of the fair value of  
contingent consideration - scrip earn-out - Note 22

6. EXPENSES

Profit before income tax includes the following specific expenses:

Depreciation and amortisation

Depreciation of non-current assets – plant and equipment - Note 14

Amortisation of non-current assets – intangibles - Note 15

Finance costs

Bank loans

Finance charges under hire purchase contracts

Net exchange differences

Other interest

Other expense disclosures

Defined contribution superannuation expense

Rental expense relating to operating leases

Minimum lease payments – operating leases

Net loss on the disposal of plant and equipment and intangible assets

2013
$’000

78,380

67

201

316

584

2012
$’000

64,661

274

274

342

890

78,964

65,551

2013
$’000

-

2013
$’000

1,136

943

2,079

332

2

-

390

724

2,808

2,157

32

2012
$’000

683

2012
$’000

1,056

344

1,400

36

7

(10)

27

60

2,671

1,637

-

69

CTM Annual Report 2013CTM Annual Report 20137. INCOME TAX

Income tax expense

The major components of income tax expense are:

Statement of Comprehensive Income

Current income tax

Current income tax charge

Adjustment in respect of current income tax of previous years

Deferred income tax

Relating to origination and reversal of temporary differences 

Income tax expense reported in the Consolidated  
Statement of Comprehensive Income

Decrease in deferred tax assets

Increase in deferred tax liabilities

Accounting profit before income tax

At the Group’s statutory income tax rate of 30% (2012: 30%)

Tax effect of amounts which are not deductible/(assessable)  
in calculating taxable income:

Non-deductible amounts

Other amounts

Recognition of temporary differences previously not brought to account

Difference in overseas tax rates

Adjustments for current tax of prior periods

Income tax expense

70

2013
$’000

2012
$’000

2013
$’000

2012
$’000

Deferred income tax

Deferred tax assets

Provisions and expenses not yet deductible

Tax losses carried forward

Other

Set-off against deferred tax liabilities

Net deferred tax assets

Deferred tax liabilities

Difference tax to accounting depreciation/amortisation

Accrued income assessable in year of receipt

Set-off against deferred tax assets

Net deferred tax liabilities

Deferred tax assets expected to be recovered within 12 months

Deferred tax assets expected to be recovered after more than 12 months

Deferred tax liabilities expected to be settled within 12 months

Deferred tax liabilities expected to be settled after more than 12 months

1,992

26

32

2,050

(2,050)

-

191

5,063

5,254

(2,050)

3,204

1,651

399

2,050

5,075

179

5,254

4,250

(523)

1,261

4,988

211

1,050

1,261

17,382

5,215

26

2

28

176

92

(523)

(255)

4,988

3,484

(35)

1,533

4,982

48

1,485

1,533

16,780

5,034

(85)

18

(67)

50

-

(35)

15

4,982

1,726

393

41

2,160

(2,160)

-

32

3,989

4,021

(2,160)

1,861

1,965

195

2,160

4,021

-

4,021

71

CTM Annual Report 2013CTM Annual Report 2013At 1 July

$’000

1,726

393

41

2,160

1,617

-

53

1,670

At 1 July

$’000

32

3,989

4,021

76

2,400

2,476

Deferred tax assets

2013

Provisions and expenses not 
yet deductible

Tax losses carried forward

Other

2012

Provisions and expenses not 
yet deductible

Tax losses carried forward

Other

Deferred tax liabilities

2013

Difference tax to accounting 
depreciation/amortisation

Accrued income assessable in 
year of receipt

2012

Difference tax to accounting 
depreciation/amortisation

Accrued income assessable in 
year of receipt

Transfer 
from
income tax
receivable
$’000

(Charged)/
credited 
in year via 
P&L
$’000

(Charged)/ 
credited 
in year via 
equity
$’000

Acquisition 
of
subsidiaries

At 30 June

$’000

$’000

-

-

-

-

-

-

-

-

165

(367)

(9)

(211)

(36)

-

(12)

(48)

101

-

-

101

88

-

-

88

-

-

-

-

57

393

-

450

1,992

26

32

2,050

1,726

393

41

2,160

Transfer 
from
income tax
receivable
$’000

(Charged)/
credited 
in year via 
P&L
$’000

(Charged)/ 
credited 
in year via 
equity
$’000

Acquisition 
of
subsidiaries

At 30 June

$’000

$’000

183

-

183

-

-

-

(24)

1,074

1,050

(104)

1,589

1,485

-

-

-

-

-

-

-

-

-

60

-

60

191

5,063

5,254

32

3,989

4,021

Tax consolidation

8. EARNINGS PER SHARE

The following information reflects the income  
and share data used in the basic and diluted  
earnings per share computations:

2013
$’000

2012
$’000

12,394

11,798

2013
Shares

2012
Shares

75,869,113

72,445,981

Net profit attributable  
to ordinary equity  
holders of the parent

Weighted average 
number of ordinary 
shares for basic and 
diluted earnings 
per share

Corporate Travel Management Limited and its 
100% owned Australian resident subsidiaries have 
formed a tax consolidated group with effect from 1 
July 2008. The accounting policy in relation to this 
tax consolidation is set out in Note 2(m). Corporate 
Travel Management Limited is the head entity of 
the tax consolidated group. Members of the Group 
have entered into a tax sharing agreement in order 
to enable Corporate Travel Management Limited to 
allocate income tax expense to the wholly owned 
subsidiaries on a pro-rata basis. In addition, the 
agreement provides for the allocation of income tax 
liabilities amongst the entities should the head entity 
default on its tax payment obligations.

Tax effect accounting by members of the  
tax consolidated group

Members of the tax consolidated group have  
entered into a tax funding agreement. The tax  
funding agreement provides for the allocation of 
current taxes to members of the tax consolidated 
group in accordance with their accounting profit  
for the period, while deferred taxes are allocated  
to members of the tax consolidated group in 
accordance with the principles of AASB 112  
Income Taxes. Allocations under the tax funding 
agreement are made at the end of each quarter.

The allocation of taxes under the tax funding 
agreement is recognised as an increase/decrease  
in the subsidiaries’ inter-company accounts with the 
tax consolidated group head company, Corporate 
Travel Management Limited.

72

73

CTM Annual Report 2013CTM Annual Report 20139. DIVIDENDS PAID AND PROPOSED

10. CASH AND CASH EQUIVALENTS

Ordinary shares

Final franked dividend declared or paid for the year ended  
30 June 2012 of 6 cents (2011: 5 cents) per fully paid share.

Interim franked dividend for the year ended 30 June  
2013 of 4 cents (2012: 3 cents) per fully paid share.

Approved by the Board of Directors on 28 August 2013  
(not recognised as a liability as at 30 June 2013)

Final franked dividend for the year ended 30 June  
2013 of 6.5 cents (2012: 6 cents) per fully paid share.

*   This dividend does not include shares issued post 
balance date as part of the R&A Travel contingent 
consideration payment, refer Note 22.

**  This dividend applies to all shares including the post  

balance date share issue, refer Note 20

Franking credit balance

The amount of franking credits available for the subsequent financial year are:
 ▪ Franking account balance as at the end of the financial year  

at 30% (2012: 30%)

 ▪ Plus franking credits that will arise from the income tax payable/ 

(the receipt of income tax receivable) as at the end of the financial year

Equals the amount of franking credits available for future reporting periods
 ▪ Less impact on the franking account of dividends proposed or declared 

before the financial report was authorised for issue but not recognised as 
a distribution to equity holders during the period

2013
$’000

2012
$’000

4,498

3,572

2,999

7,497

2,241

5,813

5,075*

4,498**

2013
$’000

6,289

663

6,952

2012
$’000

6,675

2,096

8,771

(2,175)

(1,928)

Balance of franking credits available for subsequent years

4,777

6,843

74

Current Assets

Cash at bank and on hand

Client accounts (Note 2(k))

2013
$’000

1,265

12,270

13,535

2012
$’000

5,685

6,525

12,210

Cash at bank earns interest at floating rates based on  
daily bank deposit rates: 2013: 0.00%-3.20% (2012:  
0.00%-3.50%).

The client accounts earn interest at floating rates  
based on daily bank deposit rates: 2013: 0.00%-1.65% 
(2012: 0.00%-5.20%).

The weighted average interest rate for the year was  
1.64% (2012: 1.74%).

A bank overdraft facility of $1,000,000 (2012: $125,000) was 
in place but unused at 30 June 2013. The overdraft incurs 
interest at floating rates based on daily bank overdraft rates: 
2013: 3.56% (2012: 11.21%).

Security for the bank overdrafts is detailed in Note 18.

Reconciliation of profit after income tax to net cash flows from operating activities

Profit for the year

Adjustments for:

Depreciation and amortisation

Appreciation in value of investments

Make-good provision accretion

Non-cash interest

Net exchange differences

Re-measurement of the fair value of contingent consideration

Net loss on disposal of non-current assets

Changes in operating assets and liabilities

(Increase) in trade and other receivables

(Increase) in prepayments

Decrease in deferred tax balances

Decrease in current tax liability/(receivable)

Increase in payables and provisions

Net cash flow from operating activities

Disclosure of financing facilities
Refer to Note 18 and Note 21.

2013
$’000

2012
$’000

12,394

11,798

2,079

(2)

3

168

(106)

-

32

(678)

(261)

1,342

(1,544)

2,543

15,970

1,400

(1)

16

-

(10)

(683)

-

(12,401)

(93)

1,532

478

5,452

7,488

75

CTM Annual Report 2013CTM Annual Report 201311. TRADE AND OTHER RECEIVABLES 

Trade receivables (i)

Client receivables (i)

Allowance for doubtful debts

Other receivables

(i) Trade and client receivables are non-interest bearing  
and are generally on terms ranging from 1 to 30 days.

2013
$’000

19,975

10,486

(2,970)

27,491

484

27,975

2012
$’000

15,526

11,100

(1,707)

24,919

757

25,676

Allowance for doubtful debts

As at 30 June 2013, trade receivables of the 
Group with a nominal value of $2,970,000 (2012: 
$1,707,000) were impaired. The amount of the 
provision is $2,970,000 (2012: $1,707,000).  
An allowance for doubtful debts is made when there  

is objective evidence that a receivable is impaired. 
The amount of the allowance has been measured 
as the difference between the carrying amount of 
the receivables and the estimated future cash flows 
expected to be received from the relevant debtor.

The ageing of these trade and client receivables is as follows:

0-30 days

31-60 days

60+ days

Balance at 30 June

Movements in provision for doubtful debts were as follows:

At 1 July 

Charge/(release) for the year

Amounts written off

Movements through acquisitions of entities

Balance at 30 June

As of 30 June 2013, trade receivables of $6,481,000  
(2012: $6,914,000) were past due but not impaired. 
Operating units are following up on these receivables  
with the relevant debtors and are satisfied that payment  
will be received in full.

2013
$’000

297

130

2,543

2,970

1,707

3,296

(2,336)

303

2,970

2012
$’000

194

99

1,414

1,707

1,949

1,884

(2,352)

226

1,707

The ageing analysis of these trade and client receivables is as follows:

0-30 days

31-60 days

60+ days

Balance at 30 June

2013
$’000

2,489

659

3,333

6,481

2012
$’000

3,306

811

2,797

6,914

Other balances within trade, client and other 
receivables do not contain impaired assets and are 
not past due. It is expected that these other balances 
will be received when due.

the fair value of receivable. Collateral is not held  
as security, nor is it the Group’s policy to transfer  
(on-sell) receivables to special purposes entities.

Fair value and credit risk

Due to the short term nature of these receivables, 
their carrying value is assumed to approximate their 
fair value. The maximum exposure to credit risk is  

Market risk
There is not considered to be any additional  
risk due to the market.

Interest rate risk
Detail regarding interest rate risk exposure  
is disclosed in Note 21.

12. FINANCIAL ASSETS AT FAIR VALUE

Current Assets

Shares in unlisted companies

Shares in listed companies

13. OTHER CURRENT ASSETS

Prepayments

2013
$’000

6

12

18

2012
$’000

6

10

16

688

396

76

77

CTM Annual Report 2013CTM Annual Report 201314. PLANT AND EQUIPMENT

Plant and 
equipment 
under lease
$’000

Plant and 
equipment 
owned
$’000

Total plant 
and 
equipment
$’000

15. INTANGIBLE ASSETS

Client 
contracts and 
relationships
$’000

Intellectual 
property

Software

Goodwill

$’000

$’000

$’000

Total 
intangible 
assets
$’000

2013

Cost

Accumulated amortisation/depreciation

At 1 July, net of accumulated amortisation/depreciation

Additions

Additions through the acquisition of entities/businesses 
(Note 22)

Transfers/reallocations

Transfers to intangibles (Note 15)

Disposals

Amortisation/depreciation charge for the year

Change due to changes in foreign currency exchange 
rates
At 30 June, net of accumulated amortisation/
depreciation

2012

Cost

Accumulated amortisation/depreciation

At 1 July, net of accumulated amortisation/depreciation

Additions

Additions through the acquisition of entities/businesses 
(Note 22)

Disposals

Amortisation/depreciation charge for the year

At 30 June, net of accumulated amortisation/
depreciation

-

-

-

109

-

-

(61)

-

(44)

(4)

-

-

160

(51)

109

117

-

-

-

(8)

109

6,054

(2,888)

3,166

2,463

2,302

50

61

(526)

(59)

(1,132)

7

3,166

5,499

(3,036)

2,463

1,231

2,245

35

-

(1,048)

2,463

6,054

(2,888)

3,166

2,572

2,302

50

-

(526)

(103)

(1,136)

7

3,166

5,659

(3,087)

2,572

1,348

2,245

35

-

(1,056)

2,572

Leased assets and assets under hire purchase agreements 
are pledged as security for the related finance lease and 
hire purchase liabilities.

Additions of $66,000 (2012: $141,000) relate to a lease  
make-good asset recognised under AASB 137 Provisions 
Contingent Liabilities and Contingent Assets. 

No additions during the year (2012: $nil) were financed 
under finance lease agreements.

2013

Cost

Accumulated amortisation

At 1 July, net of accumulated 
amortisation

Additions

Additions through the acquisition 
of entities/businesses (Note 22)

Transfers to intangibles (Note 14)

Disposals

Amortisation charge for the year

Change due to changes in foreign 
currency exchange rates
At 30 June, net of accumulated 
amortisation

2012

Cost

Accumulated amortisation 

At 1 July, net of accumulated 
amortisation

Additions

Additions through the acquisition 
of entities/businesses (Note 22)

Disposals

Amortisation charge for the year

Change due to changes in foreign 
currency exchange rates
At 30 June, net of accumulated 
amortisation

1,762

(1,003)

759

145

-

897

-

-

(365)

82

759

761

(616)

145

223

-

200

-

(278)

-

145

189

(110)

79

88

-

-

-

-

(9)

-

79

189

(101)

88

98

-

-

-

(10)

-

88

2,691

(691)

2,000

759

1,282

-

526

-

(569)

2

73,092

(216)

72,876

41,752

-

28,104

-

-

3,020

77,734

(2,020)

75,714

42,744

1,282

29,001

526

-

(943)

3,104

2,000

72,876

75,714

1,248

(489)

759

100

701

14

-

(56)

-

759

41,942

(190)

41,752

44,140

(1,396)

42,744

28,513

28,934

-

701

13,229

13,443

-

-

10

-

(344)

10

41,752

42,744

78

79

CTM Annual Report 2013CTM Annual Report 2013 
 
16. IMPAIRMENT TESTING OF GOODWILL

For the purposes of impairment testing, the cash-
generating unit has been defined as the lowest level 
of travel services operations to which goodwill relates, 
where individual cash flows can be ascertained for  
the purposes of discounting future cash flows.

The carrying amount of Goodwill allocated to the cash-generating unit:

Travel Services – North America

Travel Services – Australia & New Zealand (A&NZ)

The recoverable amount of the cash generating unit has 
been determined based on financial budgets set for the 
next financial year and management cash flow projections 
for subsequent years.

2013
$’000

31,073

41,803

72,876

2012
$’000

-

41,752

41,752

Travel Services 

Travel Services

North America

A&NZ

2013

Pre-tax discount rate applied to the cash flow projection

12.75%

15.35%

Cash flows beyond the next financial year, up to year 5,  
are extrapolated using a growth rate of:

Revenue; and

Operating costs.

Terminal value

2012

Pre-tax discount rate applied to the cash flow projection

Cash flows beyond the next financial year, up to year 5,  
are extrapolated using a growth rate of:

Revenue; and

Operating costs.

Terminal value

80

3.5%

3.5%

3.0%-4.0%

3.0%-4.0%

6 times

6 times

Travel Services 

Travel Services

North America

A&NZ

-

-

-

-

14.83%

3.5%

3.0%-4.0%

6 times

Sensitivity to changes in assumptions

Management recognises that there are various 
reasons that the estimates used in these assumptions 
may vary. For cash-generating units, there are 
possible changes in key assumptions that could 
cause the carrying value of the unit to exceed its 
recoverable amount. The changes required to each  
of the key assumptions to cause the carrying value  
of a unit to exceed its recoverable amount are shown 
as follows in the table below:

Key assumptions used in value in use 
calculations for the years ended 30 June  
2013 and 30 June 2012 

The following key assumptions were applied to  
the cash flow projections when determining the  
value in use:

 ■ Budgeted revenue values – the basis used to 
determine the value assigned to the budgeted 
sales volume is the average value achieved 
in the year immediately before the budgeted 
year, adjusted for growth and other known 
circumstances.

 ■ Budgeted operating expenses – the basis used 
to determine the value assigned to the budgeted 
costs is the average value achieved in the year 
immediately before the budgeted year, adjusted 
for growth and other known circumstances.
 ■ Terminal value – calculated based on a multiple  
of estimated Year 5 Earnings before interest,  
tax, depreciation and amortisation.

Assumption

Possible change 
considered

Change required to indicate  

an impairment

Growth rates – Travel Services North America:

Revenue

Reduction in yield rates, client retention

Decrease to (1.25%)

Operating costs

Higher labour and/or other support costs

Increase of 8.7% to 11.67%

Growth rates – Travel Services A&NZ:

Revenue

Reduction in yield rates, client retention

Decrease to (2.1%)

Operating costs

Higher labour and/or other support costs

Increase to 9.2%-12.6%

81

CTM Annual Report 2013CTM Annual Report 2013 
 
17. TRADE AND OTHER PAYABLES

Current

Trade payables (i)

Client creditors (i)

Other payables and accruals

Contingent consideration payable – Note 22

Non-current

Other payables and accruals

Contingent consideration payable – Note 22

(i) Trade payables and client creditors are non-interest 
bearing and are normally settled on terms ranging from  
7 to 30 days.

Fair value

Due to the short term nature of these payables,  
their carrying value is assumed to approximate  
their fair value.

18. BORROWINGS

Current

Interest bearing borrowings

Obligations under hire purchase contracts 

Loans (i)

Non-current

Interest bearing borrowings

Loans (i)

(i) Loans
The loans, as part of the overall facilities including term 

loans, overdraft, merchant facilities, and bank guarantees, 
are fully secured by a fixed and floating charge over all 
existing and future assets and undertakings of Corporate 
Travel Management Group Pty Ltd.

The loan balance held at 30 June 2013 consists of  
an interest only facility of $2.9m. The remaining loans  
have a repayment schedule.

82

2013
$’000

1,462

16,671

4,967

2,948

26,048

449

11,845

12,294

Interest rate and liquidity risk

Information regarding interest rate and  
liquidity risk exposure is set out in Note 21.

Maturity

2014

2015

2013
$’000

-

3,192

3,192

157

157

2012
$’000

949

14,486

3,475

4,017

22,927

266

-

266

2012
$’000

52

787

839

-

-

The interest rates applicable to these facilities  
are 3.86%-5.16% (2012: 7.96%-9.51%).  

The weighted average interest rate for all borrowings, 
including the overdraft during the year, was 4.03%  
(2012: 8.06%).

Fair values 

Financial facilities

The carrying amount of the Group’s current and 
non-current borrowings approximate their fair value. 
The fair values have been calculated by discounting 
the expected future cash flows at prevailing market 
interest rates  varying from 3.86%-5.16% (2012: 
7.96%-9.51%) depending on the type of borrowing.

In August 2012, the Group transitioned to new 
facilities with the ANZ Bank, including term loans, 
overdraft, merchant facilities and bank guarantees, 
which were fully secured by a fixed and floating 
charge over all existing and future assets and 
undertakings of the Group.

Interest rate and liquidity risk

Details regarding interest rate and liquidity  
risk are disclosed in Note 21.

19. PROVISIONS

At 1 July 2012

Arising during the year

Acquisition of subsidiary

Utilised

Changes due to change in foreign currency

Unused amounts reversed

Current 2013

Non-current 2013

Current 2012

Non-current 2012

Employee 
entitlements
$’000

Make-good
provision
$’000

2,401

3,147

195

(3,293)

28

-

2,478

1,847

631

2,478

1,777

624

2,401

215

66

-

(60)

-

(35)

186

22

164

186

73

142

215

Total

$’000

2,616

3,213

195

(3,353)

28

(35)

2,664

1,869

795

2,664

1,850

766

2,616

Make-good provision

In accordance with the Group’s contractual obligations 
under tenancy lease agreements, the Group is 
required to restore the leased premises on the  
expiry of the lease term.  

The assumptions used to calculate the provision were  
based on current assessments of the possible timing  
of the restoration liability crystallising and on current 
restoration costs being accreted at rates of 2.2%  
to 2.7% (2012: 2.6% to 3.1%).

83

CTM Annual Report 2013CTM Annual Report 201320. CONTRIBUTED EQUITY, RESERVES AND 
RETAINED EARNINGS

(a) Contributed equity

Ordinary shares

Issued and fully paid

2013
$’000

2012
$’000

47,856

34,344

Effective 1 July 1998, the Corporations’ legislation 
abolished the concepts of authorised capital and 
par value shares. Accordingly, the Group does not 
have authorised capital nor par value in respect of its 
issued shares.

of all surplus assets in proportion to the number  
of and amounts paid up on shares held.

Ordinary shares entitle their holder to one vote, either 
in person or by proxy, at a meeting of the Company.

Ordinary shares have the right to receive dividends 
as declared and, in the event of winding up the 
Company, to participate in the proceeds from the sale 

Ordinary shares have no par value and the company 
does not have a limited amount of authorised capital.

Opening balance as at 1 July 2011

Share split (i)

Shares issued (ii)

Total shares issued

At 30 June 2012

Shares issued (iii)

Shares issued (iv)

Shares issued (v)

Total shares issued

At 30 June 2013

Number of shares

70,370,000

1,075,800

3,255,800

4,331,600

74,701,600

269,420

2,439,024

671,140

3,379,584

78,081,184

$’000

25,548

2,000

6,796

8,796

34,344

526

9,765

3,221

13,512

47,856

(i) A total of 1,075,800 shares were issued on 4 August 
2011, as part of the deferred consideration for the 
Travelcorp business combination.

(iv) A total of 2,439,024 shares were issued on 5 March 2013, 
as part of a share placement.

(ii) A total of 3,255,800 shares were issued on 27 February 
2012, as part of a share placement.

v) A total of 671,140 shares were issued on 2 May 2013, as 
part of the consideration for the TravelCorp LLC business 
combination - refer Note 22.

(iii) A total of 269,420 shares were issued on 2 July 2012, 
as part of the initial consideration for the R&A Travel Inc. 
business combination - refer Note 22.  

Capital management

(c) Retained earnings

The Group maintains a conservative funding structure 
that allows it to meet its operational and regulatory 
requirements, while providing sufficient flexibility to 
fund future strategic opportunities.

The Group’s capital structure includes a mix of debt 
(refer to Note 18), general cash (refer to Note 10) and 
equity attributable to the parent’s equity holders.

When determining dividend returns to shareholders 
the Board considers a number of factors, including 
the Group’s anticipated cash requirements to fund its 
growth and operational plans and current and future 
economic conditions. The Group is not bound by 
externally imposed capital requirements.

While payments may vary from time to time, according 
to these anticipated needs, the Board’s current policy 
is to return between 50% to 60% of net profit after tax 
to shareholders.

Total borrowings

Total equity

Gearing ratio

2013
$’000

3,349

72,985

4.59%

2012
$’000

839

53,009

1.58%

(b) Foreign currency translation reserve

2013
$’000

2012
$’000

2013
$’000

Movements in retained earnings were as follows:

Balance 1 July

Net profit for the year

Dividends

Balance 30 June 

18,668

12,394

(7,497)

23,565

2012
$’000

12,683

11,798

(5,813)

18,668

21. FINANCIAL RISK MANAGEMENT OBJECTIVES 
AND POLICIES

The Group’s principal financial instruments comprise 
deposits with banks, overdraft facilities and 
borrowings.

The main purpose of these financial instruments is to 
raise finance for the Group’s operations. The Group 
has various other financial assets and liabilities, 
such as trade receivables and trade payables, which 
arise directly from its operations. It is, and has been 
throughout the period under review, the Group’s 
policy that no trading in financial instruments shall be 
undertaken. The main risks arising from the Group’s 
financial instruments are cash flow interest rate risk, 
liquidity risk, credit risk and foreign exchange risk. 
The Board reviews and agrees policies for managing 
each of these risks which are summarised in this note.   
The Group is not exposed directly to commodity 
trading risks.

Movements in this reserve were as follows:

Balance 1 July

Net exchange 
differences on 
translation of foreign 
operations

Balance 30 June 

(3)

1,567

1,564

-

(3)

(3)

Details of the significant accounting policies and 
methods adopted, including the criteria for recognition, 
the basis of measurement and the basis on which 
income and expenses are recognised, in respect of 
each class of financial asset, financial liability and 
equity instrument are disclosed in Note 2 to the 
financial statements.

84

85

CTM Annual Report 2013CTM Annual Report 2013Interest rate risk

The Group’s exposure to the risk of changes in market 
interest rates relates primarily to the Group’s cash 
and debt obligations with a floating interest rate and 
the Group’s policy is to manage its interest exposure 
described in this report.  The level of debt is disclosed 
in Note 18.

At balance date, the Group had the following mix of 
financial assets and liabilities exposed to Australian 
variable interest rate risk:

These movements in profit are due to higher/lower 
interest costs from variable rate debt and cash 
balances.  

Credit risk 

The Group trades only with recognised, creditworthy 
third parties and the Group’s policy is that all clients 
which wish to trade on credit terms are subject to 
credit verification procedures and subsequent risk 
limits which are set for each individual client in 
accordance with the Group’s policies.

Financial Assets

Cash

Financial Liabilities

Overdraft

Borrowings

Net exposure

2013
$’000

2012
$’000

In addition, receivable balances are monitored on 
an ongoing basis, with the result that the Group’s 
exposure to bad debts is not considered to be 
significant. 

13,535

13,535

-

(3,349)

(3,349)

10,186

12,210

12,210

-

(839)

(839)

11,371

With respect to credit risk arising from the other 
financial assets of the Group, which comprise cash 
and cash equivalents, the Group’s exposure to credit 
risk arises from default of the counter party, with a 
maximum exposure equal to the carrying amount of 
these instruments.

The Group trades only with recognised, creditworthy 
third parties, and, as such, collateral is not requested 
nor is it the Group’s policy to securitise its trade and 
other receivables.

The Group constantly analyses its interest rate 
exposure.  Within this analysis, consideration is given 
to potential renewals of existing positions, alternative 
financing and the mix of fixed and variable interest 
rates.

The following sensitivity analysis is based on the 
interest rate risk exposures in existence at the 
Statement of Financial Position date. At 30 June 
2013, if interest rates had moved, as illustrated in the 
following table, with all other variables held constant, 
post tax profit would have been affected as follows:

The Group’s cash is held with the following financial 
institutions:

 ■ Australia and New Zealand: ANZ Bank – AA credit 

rating with Moody’s.

 ■ North America: Capital One Bank – A3 credit 

rating with Moody’s. 
Colorado Business Bank – un-rated.

Client and Trade receivables are held with  
un-rated entities. 

2013
$’000

Judgements of reasonably possible movements:

+2% (200 basis points)

- 2% (200 basis points)

143

(143)

2012
$’000

163

(163)

Liquidity risk

The Group’s objective is to maintain a balance 
between continuity of funding and flexibility through 
the use of bank overdrafts, bank loans and hire 
purchase contracts.

The Group manages liquidity risk by monitoring  
cash flows and estimating future operational draws  
on cash reserves.

The following table reflects all contractually fixed 
pay-offs, repayments and interest resulting from 

recognised financial assets and liabilities as at 
30 June 2013. No derivative financial instruments 
are held and for other obligations, the respective 
undiscounted cash flows for the respective upcoming 
fiscal years are presented. Cash flows for financial 
assets and liabilities without fixed amount or timing 
are based on the conditions existing at 30 June 2013.

The remaining contractual maturities of the Group’s 
financial liabilities are:

1 year or less

1-5 years

Over 5 years

Contractual Cashflows 

Carrying amount

2013
$’000

28,372

9,375

-

37,747

2012
$’000

23,797

266

-

24,063

2013
$’000

28,372

9,091

-

37,463

 2012
$’000

23,766

266

-

24,032

Foreign exchange risk

Foreign exchange risk arises from future commercial 
transactions and recognised assets and liabilities 
denominated in a currency that is not the Group’s 
functional currency. The risk is measured using 
sensitivity analysis and cash flow forecasting.

The Group’s exposure to foreign currency risk at the 
end of the reporting period, expressed in Australian 
dollar, was as follows:

2013

2012

USD
$’000

269

NZD
$’000

1,086

USD
$’000

-

 NZD
$’000

1,019

Trade and other receivables

Based on the balances in the previous table, 
movements in the Australian dollar by 10% against 
the US and NZ dollars, with all other variables held 
constant, would be considered immaterial.

86

87

CTM Annual Report 2013CTM Annual Report 2013 
22. BUSINESS COMBINATIONS

R&A Travel Inc

On 2 July 2012, the Group acquired 100% of the 
issued shares in R&A Travel Inc (R&A), a US based 
travel management company.  The initial cost of 
the acquisition was $5,448,000 (US$5,390,000), 
paid in cash and shares, with further contingent 
consideration, payable as at 31 August 2013  
and 31 August 2014, as set out in this note.

The potential undiscounted amounts of future 
payments that the Group could be required to make, 
in cash and shares, based on the financial criteria 
relating to the earn-out periods 1 July 2012 to 30 June 
2013 and 1 July 2013 to 30 June 2014, are as follows:

 ■ A multiple of EBITDA for the period, 1 July 2012 
to 30 June 2013, reduced by the initial payments 
made, ranging from $1(US$1), capped to a value 
of $3,814,000 (US$3,960,000).

 ■ A multiple of EBITDA for the period, 1 July 2013 
to 30 June 2014, reduced by the initial payments 
made and the value of the first year clause above, 
ranging from $1(US$1), capped to a  value, over 
the two years to 30 June 2014, of $3,814,000 
(US$3,960,000).

 ■ To the extent that EBITDA for the year, 1 July 
2013 to 30 June 2014, exceeds $1,637,000 
(US$1,700,000), 50% of the excess which is 
payable as Contingent Consideration.

At the acquisition date, the projected results for 
the earn-out periods, 1 July 2012 to 30 June 2013 
and 1 July 2013 to 30 June 2014, were assessed 
to determine the acquisition date fair value of this 
contingent consideration, as set out in the following 
table.  Any subsequent adjustment to the final 
contingent consideration, based on actual results  
as at 30 June 2013 and 30 June 2014, will be 
reflected in the Statement of Comprehensive Income.

 *  $244,000 (US$250,000) deposit paid prior to 30 June 
2012 and $4,677,000 (US$4,614,000) in cash and 
$526,000 (US$526,000) in shares, paid on 2 July 2012.

**  The contingent consideration has been accrued in 

the balance sheet within Trade and Other Payables 
classification.

The provisional fair values of the assets and liabilities 
of the R&A business, acquired as at the date of 
acquisition, are as follows:

Acquiree’s
carrying 
amount
$’000

29

717

30

50

-

(858)

(115)

(147)

Fair value

$’000

29

717

30

50

186

(858)

(115)

39

9,232

9,271

Item

Cash and cash equivalents

Accounts receivable

Other assets

Fixed assets

Client intangibles

Trade and other payables

Provisions

Net identifiable assets/
(liabilities) acquired

Goodwill on acquisition

Net assets acquired

The consideration payable for the combination 
effectively includes amounts in relation to the benefit 
of expected synergies, revenue growth and the 
assembled workforce of the acquiree, which has 
resulted in goodwill of $9,232,000 (US$9,441,000). 
The full value of the goodwill and client intangibles  
is expected to be deductible for US tax purposes.

Purchase consideration:

Initial cash and shares paid/payable*

Acquisition date fair value contingent 
consideration - earn-out **
Total acquisition date fair value 
consideration

Acquisition related costs of $22,016 (June 12: 
$89,616) are included in Administrative and 
General Expenses classification in the Statement 
of Comprehensive Income. The acquired business 
contributed revenues of $9,558,430 and net profit 
after tax of $873,574 to the Group for the period  
2 July 2012 to 30 June 2013.

$’000

5,448 

3,823 

9,271

TravelCorp

On 1 May 2013, the Group acquired 100% of  
the issued shares in TravelCorp LLC (TravelCorp), 
a North American based travel management 
company. The initial cost of the acquisition was 
$10,275,000 (US$10,652,000), paid in cash 
$7,054,000 (US$7,312,500) and shares $3,221,000 
(US$3,340,000), with further contingent consideration 
payable as at 31 August 2014 and 31 August 2015,  
as set out in this note.

The potential undiscounted amounts of future 
payments that the Group could be required to make, 
in cash and shares, based on the financial criteria 
relating to the earn-out periods, 1 July 2013 to 30 
June 2014 and 1 July 2014 to 30 June 2015,  
are as follows:

 ■ A multiple of EBITDA for the periods 1 July 2013 

to 30 June 2014 and 1 July 2014 to 30 June 2015, 
reduced by the payment made relating to the first 
earn-out period, with the maximum payment being 
a capped value of $3,581,000 (US$3,712,500).
 ■ A multiple of EBITDA for the periods, 1 July 2013 
to 30 June 2014 and 1 July 2014 to 30 June 2015, 
reduced by the payment made relating to the first 
earn-out period, with the maximum payment being 
a capped value of $5,570,560 (US$5,775,000).

At the acquisition date, the projected results for 
the earn-out periods, 1 July 2013 to 30 June 2014 
and 1 July 2014 to 30 June 2015, were assessed 
to determine the acquisition date fair value of this 
contingent consideration, as set out in the following 
table. Any subsequent adjustment to the final 
contingent consideration, based on actual results,  
as at 30 June 2014 and 30 June 2015, will be 
reflected in the Statement of Comprehensive Income.

Purchase consideration:

Initial cash and shares paid/payable*

Acquisition date fair value contingent 
consideration - earn-out **
Total acquisition date fair value 
consideration

$’000

10,275 

8,883 

19,158 

 *  $7,054,000 (US$7,312,500) in cash and $3,221,000 

(US$3,340,000) of shares paid on 1 May 2013.

**  The contingent consideration has been accrued  
in the balance sheet within the Trade and Other  
Payables classification.

The provisional fair values of the assets and liabilities 
of the TravelCorp business, acquired as at the date  
of acquisition, are as follows:

Acquiree’s
carrying 
amount
$’000

74

639

-

(621)

(80)

12

Fair value

$’000

74

639

663

(621)

(80)

675

18,483

19,158

Item

Cash and cash equivalents

Accounts receivable

Client intangibles

Trade and other payables

Provisions

Net identifiable assets/
(liabilities) acquired

Goodwill on acquisition

Net assets acquired

The consideration payable for the combination 
effectively includes amounts in relation to the benefit 
of expected synergies, revenue growth and the 
assembled workforce of the acquiree, which has 
resulted in goodwill of $18,483,000 (US$19,162,000).  
The full value of the goodwill and client intangibles is 
expected to be deductible for US tax purposes.

Acquisition related costs of $966,279 (June 12: Nil) 
are included in Administrative and General Expenses 
classification in the Statement of Comprehensive 
Income. The acquired business contributed revenues 
of $1,427,975 and net profit after tax of $197,837 to 
the Group for the period 1 May 2013 to 30 June 2013. 

88

89

CTM Annual Report 2013CTM Annual Report 2013Boulder

On 1 December 2012, the Group acquired part of the 
business of Tzell Boulder, LLC (Boulder), a US based 
travel management company. The initial cost of the 
acquisition was $5,000 (US$5,000) paid in cash, with 
further contingent consideration payable monthly over 
the first three years, as set out in this note. 

The consideration payable for the combination 
effectively includes amounts in relation to the benefit 
of expected synergies, revenue growth and the 
assembled workforce of the acquiree, which has 
resulted in goodwill of $389,000 (US$405,000).   
The full value of goodwill and client intangibles is 
expected to be deductible for US tax purposes.

Acquisition related costs of $25,671 (US$25,000)  
are included in administrative and general expenses 
in the Statement of Comprehensive Income. 

ETM (prior period)

On 3 October 2011, the Group acquired 100%  
of the issued shares in ETM Travel Pty Ltd (ETM), 
a Melbourne based travel management company, 
which enabled the Group to enhance its events 
offering and provide a complete integrated corporate 
travel solution to clients.  In addition, the acquisition 
strengthened the Group’s presence in the  
Victorian market.

The initial cost of the acquisition was $8,500,000,  
with further contingent consideration payable as  
at 31 August 2012, as set out in this note. 

The potential undiscounted amount of all the future 
payments that the Group could be required to make, 
to the extent that net profit before tax in the earn-out 
period from 3 October 2011 to 30 June 2012 exceeds 
$1,275,000 ranges from $1 and is capped  
at $4,100,000.

At the acquisition date, the projected result for the 
nine months ending 30 June 2012 was assessed, 
to determine the acquisition date fair value of this 
contingent consideration as at the acquisition date, 
as set out in the following table.  Any subsequent 
adjustment to the final contingent consideration, 
based on the actual result as at 30 June 2012, 
is reflected in the Consolidated Statement of 
Comprehensive Income.

The potential undiscounted amounts of future cash 
payments that the Group could be required to make 
are based on financial criteria relating to percentages 
of collected revenues over the three earn-out years 
and range from $1 with no capped maximum value.

At the acquisition date, the projected results for the 
three earn-out years were assessed to determine 
the acquisition date fair value of this contingent 
consideration, as set out in the following table.  
Any subsequent adjustment to the final contingent 
consideration, based on the actual results, will 
be reflected as an expense in the Statement of 
Comprehensive Income.

$’000

5

432

437

Purchase consideration:

Initial cash payable

Acquisition date fair value contingent 
consideration - cash earn-out *
Total acquisition date fair value 
purchase consideration

* The contingent consideration has been accrued  
in the balance sheet within the Trade and Other  
Payables classification.

The provisional fair values of the assets and liabilities 
of the Boulder business acquired as at the date  
of acquisition are as follows:

Acquiree’s
carrying 
amount
$’000

Fair value

$’000

-

-

48

48

389

437

Item

Client intangibles

Net identifiable assets/
(liabilities) acquired

Goodwill on acquisition

Net assets acquired

90

Purchase consideration:

Initial cash paid/payable*/**

Acquisition date fair value contingent 
consideration – cash earn-out **
Total acquisition date fair value 
contingent consideration

Re-measurement of the fair value of the 
contingent consideration – cash 
earn-out recognised as income in the 
Statement of Comprehensive Income – 
Note 5**

$’000

8,500

4,100

12,600

(683)

Final purchase consideration payable

11,917

*$7,900,000 paid  in the year to 30 June 2012 and  
the balance of $600,000 payable 31 August 2012.  

** The estimated future amounts payable totalling 

$4,017,000 have been included in current Trade and 
Other Payables in the Consolidated Statement of Financial 

Position at 30 June 2012 (2013: $4,017,000 paid). 

The provisional fair values of the assets and liabilities 
of the etm business acquired as at the date of 
acquisition are as follows:

Acquiree’s
carrying 
amount
$’000

2,633

2,156

337

544

35

14

-

Fair value

$’000

2,633

2,156

337

544

35

14

200

Item

Cash and cash equivalents

Accounts receivable

Receivable from related 
parties

Other assets

Plant and equipment

Software

Client contracts and 
relationships 

Trade and other payables

(6,239)

(6,239)

Provisions

Borrowings

Deferred tax balances

Net identifiable assets/
(liabilities) acquired

Goodwill on acquisition

Net assets acquired

(278)

(421)

450

(769)

(278)

(421)

390

(629)

13,229

12,600

The consideration payable for the combination 
effectively includes amounts in relation to the benefit 
of expected synergies, revenue growth and the 
assembled workforce of the acquiree, which has 
resulted in goodwill of $13,229,000. No portion of  
this goodwill balance is expected to be deductible  
for Australian tax purposes.

Acquisition related costs of $132,000 are included 
in administrative and general expenses in the 
Consolidated Statement of Comprehensive Income. 
The acquired business contributed revenues of 
$7,035,000 and net profit after tax of $1,257,000 to 
the Group for the period 3 October 2011 to 30 June 
2012. If the acquisition had occurred on 1 July 2011, 
Group consolidated revenue and consolidated profit 
for the year ended 30 June 2012 would have been 
$68,579,000 and $12,217,000 respectively.

23. COMMITMENTS AND CONTINGENCIES

Operating lease commitments – Group as lessee

The Group has entered into commercial leases for the 
rental of premises. These leases have an average life 
of between 1 and 3 years. There are no restrictions 
placed upon the lessee by entering into these leases.

Future minimum rentals payable under non-
cancellable operating leases as at 30 June  
are as follows:

Within one year

After one year but not 
more than five years

More than five years

2013
$’000

2,290

6,381

75

8,746

2012
$’000

1,341

1,985

-

3,326

Other Loan Commitments

The Group had hire purchases contracts for various 
items of plant and equipment in the prior year. 

Future minimum payments under the hire purchases 
contracts are as follows:

91

CTM Annual Report 2013CTM Annual Report 20132013
$’000

2012
$’000

-

-

-

-

-

53

-

53

(1)

52

Within one year

After one year but not 
more than five years

Total minimum lease 
payments

Less amounts 
representing finance 
charges

Present value of 
minimum lease 
payments

Capital Commitments

There were $167,000 of capital commitments as at 
reporting date (2012: $38,000).

Contingencies

Guarantees/Letter of credit facilities

The Group has provided bank guarantees and 
letters of credit in relation to various facilities with 

vendors and in accordance with local travel agency 
licensing and International Air Transport Regulations.   
Guarantees provided by the parent are held on behalf 
of other group entities. 

Guarantees provided for:

Various vendors

2013
$’000

2,738

2,738

2012
$’000

1,448

1,448

Guarantees, as part of the overall facilities including 
term loans, overdraft, merchant facilities and bank 
guarantees, are fully secured by a fixed and floating 
charge over all existing and future assets and 
undertakings of Corporate Travel Management Group 
Pty Ltd.

There were no other contingencies as at reporting 
date (2012 - $nil).

24. RELATED PARTY DISCLOSURES

(i) Controlled Entities

The consolidated financial statements include the 
financial statements of Corporate Travel Management 
Limited and the subsidiaries listed in the below table: 

Name

Corporate Travel Management Group Pty Ltd

Sainten Pty Ltd

Floron Nominees Pty Ltd

WA Travel Management Pty Ltd

Travelogic Pty Ltd

Australia

Australia

Australia

Australia

Australia

Corporate Travel Management (New Zealand) Limited

New Zealand

Travelcorp Holdings Pty Ltd

Travelcorp (Aust) Pty Ltd

ETM Travel Pty Ltd

Corporate Travel Management North America Limited

R&A Travel Inc

Travelcorp LLC

92

Australia

Australia

Australia

US

US

US

Percentage of Equity 
Interest Held 

Country of  

Incorporation

2013
%

 2012
%

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

100

-

-

Directors of the Group hold other directorships 
as detailed in the Directors’ Report. Where any of 
these related entities are clients of the Group, the 
arrangements are on similar terms to other clients.

(iv) Transactions with shareholders  
and shareholder related entities

2013
$

2012
$

Borrowings owed to  shareholders

Balance 1 July

Repayments of loan 
balances outstanding

Balance 30 June

-

-

-

217,058

(217,058)

-

(v) Transactions other related parties

Receivables from the former ETM Directors were held 
as at the etm acquisition date (refer Note 22).

2013
$

Receivables from other related parties

Balance 1 July

Receivables 
recognised from the 
acquisition of entities/
businesses

Repayments of loan 
balances outstanding

Balance 30 June

-

-

-

-

2012
$

-

337,437

(337,437)

-

(ii) Deed of Cross Guarantee

Entities subject to class order relief

Corporate Travel Management Limited, Corporate 
Travel Management Group Pty Ltd, Floron Nominees 
Pty Ltd, Sainten Pty Limited, Travelogic Pty Limited, 
WA Travel Management Pty Ltd, Travelcorp Holdings 
Pty Ltd, Travelcorp (Aust) Pty Ltd, ETM Travel Pty Ltd 
and Corporate Travel Management (New Zealand) 
Limited are parties to a Deed of Cross Guarantee, 
under which each company guarantees the debts of 
the other companies.

By entering into the Deed, the wholly owned 
Australian entities have been relieved from the 
requirement to prepare a Financial Report and 
Directors’ report under Class Order 98/1418 (as 
amended by Class Orders 98/2017, 00/0321, 
01/1087, 02/0248 and 02/1017) issued by the 
Australian Securities and Investments Commission. 
As at balance date, the Group is submitting an 
application to include the newly acquired North 
American entities into the Deed of Cross Guarantee.

Closed Group Class Order Disclosures

Corporate Travel Management Limited and all of its 
controlled entities (with the current exception of its 
North American controlled entities - refer above) are 
party to the above Deed of Cross Guarantee and 
represent a ‘Closed Group’ for the purposes of the 
Class Order. Further disclosure of the Closed Group 
has not been made, due to the impending application 
to include the North American entities as party to 
the Deed of Cross Guarantee, within the required 
reporting period after balance date.

(iii) Transactions with Directors and Director 
related entities

During the year, $333,677 (2012: $227,319) has  
been paid to a party related to Mr Jamie Pherous  
for rent and outgoings in relation to an office lease. 
The balance outstanding at 30 June 2013 is $nil 
(2012: $19,268).

93

CTM Annual Report 2013CTM Annual Report 201325. PARENT ENTITY FINANCIAL INFORMATION

(a) Summary financial information

The individual financial statements of the parent entity 
show the following aggregate amounts:

2013
$’000

Statement of Financial Position

2012
$’000

11,121

68,064

6,548

6,548

54,747

6,769

61,516

19,834

83,045

5,448

5,448

68,259

9,353

77,612

(10,081)

(12,615)

(10,081)

(12,615)

Current assets

Total assets

Current liabilities

Total liabilities

Shareholders’ equity

Issued capital

Retained earnings

Profit or loss for the 
year

Total comprehensive 
income

(b) Guarantees entered into by the parent entity

The parent entity is party to the overall financing 
arrangements and related security, as detailed in  
Note 18 and Note 24.

In addition, the parent is party to the Group’s cross 
guarantee arrangements, as detailed in Note 24(ii).

There are no other financial guarantees provided  
by the parent entity.

(c) Contingent liabilities of the parent entity

The parent entity did not have any contingent  
liabilities as at 30 June 2013 or 30 June 2012.

(d) Contractual commitments

The parent entity did not have any contractual 
commitments at 30 June 2013 or 30 June 2012.

26. AUDITORS’ REMUNERATION

The auditor of the Group is PricewaterhouseCoopers

Amounts received or due and receivable by:

PricewaterhouseCoopers Australia:
 ▪ Audits and review of the financial reports of the entity  

and any other entity in the consolidated group

 ▪ Other services in relation to the entity and  
any other entity in the consolidated group:

- Tax compliance

- Tax services – acquisitions

- Remuneration advice

Other PricewaterhouseCoopers network firms:
 ▪ Other services in relation to the entity and any other entity in the 

consolidated group:
- Tax compliance

- Tax services – acquisitions

2013
$

2012
$

285,000

271,737

140,146

23,600

9,552

458,298

26,736

27,163

53,899

512,197

64,522

36,000

-

372,259

8,843

31,916

40,759

413,018

27. EVENTS OCCURRING AFTER THE REPORTING PERIOD

There have been no matters or circumstances not otherwise dealt with in this report, that will significantly  
affect the operation of the Group, the results of those operations or the state of affairs of the Group or 
subsequent financial years.

28. DIRECTOR AND EXECUTIVE DISCLOSURES

a) Details of key management personnel

(i) Directors

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

Mr Jamie Pherous

Ms Claire Gray

(ii) Other executives

Mr Steve Fleming

Ms Laura Ruffles

There were no changes in key management personnel after reporting  
date and before the date the financial report was authorised for issue.

Non-Executive Director.

Non-Executive Director.

Non-Executive Director.

Managing Director & Chief Executive Officer.

Executive Director.

Chief Financial Officer.

Chief Executive Officer - Australia & New Zealand.

94

95

CTM Annual Report 2013CTM Annual Report 2013b) Compensation of key management personnel

Compensation by Category:  
key management personnel

c) Equity Instrument disclosures relating  
to key management personnel

(i) Share appreciation rights

2013
$

2012
$

During the financial year, share appreciation rights 
were issued to Ms Laura Ruffles as listed in the 
Directors’ Report.

Short-term

1,455,272

1,419,289

Post employment

105,893

Long-term benefits

Share-based payments

7,104

9,317

116,272

10,264

-

No share options were granted as equity 
compensation benefits during the financial  
year, (2012: nil).

1,577,586

1,545,825

ii) Shares held by key management personnel:

Balance at 30 
June 2012

Purchased

Disposed Other changes 
during year

Balance at 30 
June 2013

Directors

Ordinary shares

Mr Jamie Pherous

Ms Claire Gray

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

26,599,728

5,424,999

200,000

200,000

200,000

Other key management personnel of the group

Ordinary shares

Ms Laura Ruffles

Mr Steve Fleming

150,000

150,000

-

-

-

-

-

-

-

(2,599,728)

-

-

-

-

-

-

-

-

-

-

-

-

-

24,000,000

5,424,999

200,000

200,000

200,000

150,000

150,000

Balance at 30 
June 2011

Purchased

Disposed Other changes 
during year

Balance at 30 
June 2012

Directors

Ordinary shares

Mr Jamie Pherous

Ms Claire Gray

Mr Tony Bellas

Mr Stephen Lonie

Mr Greg Moynihan

26,599,728

5,424,999

200,000

200,000

200,000

Other key management personnel of the group

Ordinary shares

Ms Laura Ruffles

Mr Steve Fleming

Ms Nova Fleming

150,000

150,000

-

All equity transactions with key management 
personnel, other than those transactions arising from 
the exercise of remuneration options, have been 
entered into under terms and conditions no more 
favourable than those the Group would have adopted 
if dealing at arm’s length.

d) Loans to key management personnel

There were no loans provided to or received from  
key management personnel during the financial  
year (2012: $nil).

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

26,599,728

5,424,999

200,000

200,000

200,000

150,000

150,000

-

e) Other transactions and balances  
with key management personnel

Details of other transactions with key  
management personnel are set out in Note 24.

96

97

CTM Annual Report 2013CTM Annual Report 2013Directors’ Declaration

In the Directors’ opinion:

a.  The financial statements and notes set out 

on pages 55 to 97 are in accordance with the 
Corporations Act 2001, including:

     i.  Complying with Accounting Standards,  
the Corporations Regulations 2001 and  
other mandatory professional reporting 
requirements; and

    ii.  Giving a true and fair view of the consolidated 
entity’s financial position as at 30 June 2013  
and of its performance for the financial year 
ended on that date; and

b.  There are reasonable grounds to believe that the 

Company will be able to pay its debts as and when 
they become due and payable; and

c.  At the date of this declaration, there are  

reasonable grounds to believe that the members  
of the extended closed group identified in Note 24 
will be able to meet any obligations or liabilities to 
which they are, or may become, subject by virtue of 
the deed of cross guarantee described in Note 24.

Note 2(a) confirms that the financial statements 
also comply with International Financial Reporting 
Standards as issued by the International Accounting 
Standards Board.

The Directors have been given the declarations  
by the Chief Executive Officer and Chief Financial  
Officer required by section 295A of the Corporations 
Act 2001.

This declaration is made in accordance  
with a resolution of the Directors.

Mr Tony Bellas 
Chairman 

Mr Jamie Pherous 
Managing Director

Brisbane, 28 August, 2013

98

99

CTM Annual Report 2013CTM Annual Report 2013Shareholder Information

The shareholder information set out below was  
applicable at 23 August 2013. 

A. Distribution of equity securities

Analysis of numbers of equity security holders  
by size of holding:

1 – 1,000

1,001 – 5,000

5,001 – 10,000

10,001 – 100,000

100,001 and over

Number of  

Shareholders

1,011

1,876

489

354

40

3,770

100

101

CTM Annual Report 2013CTM Annual Report 2013C. Substantial holders

Substantial holders (including associate holdings)  
in the Company are set as follows:

Ordinary shares

Pherous Holdings Pty Limited

Claire Lesley Gray

HSBC Custody Nominees (Australia) Limited

Ordinary shares voting rights

On a show of hands, every member present at  
a meeting in person or by proxy shall have one vote.  
Upon a poll, each share shall have one vote. There  
are currently no options held.

Number held

Percentage of 
issued shares

24,000,000

5,424,999

4,110,589

31.21%

7.05%

5.34%

B. Equity security holders

Twenty largest quoted equity security holders

The names of the twenty largest holders  
of quoted equity securities are listed as follows: 

Pherous Holdings Pty Limited

Claire Lesley Gray

HSBC Custody Nominees (Australia) Limited

Steven Craig Smith

Matthew Michael Cantelo

Mr Matthew Dalling

National Nominees Limited

J P Morgan Nominees Australia Limited

RBC Investor Services Australia Nominees Pty Limited

Helen Logas

RBC Investor Services Australia Nominees Pty Limited

Aust Executor Trustees SA Limited

Matimo Pty Limited

Doobie Investments Pty Limited

Lyndall McCabe

AMJJAS Pty Ltd

Mr Michael Pherous and Mrs Diane Pherous

Citicorp Nominees Pty Limited

HSBC Custody Nominees (Australia) Limited

UBS Wealth Management Australia Nominees Pty Ltd

BNP Paribas Noms Pty Ltd

Murdoch Investments Pty Ltd

Ordinary shares

Number held

Percentage of 
issued shares

24,000,000

31.21%

5,424,999

3,710,667

3,479,649

2,960,032

2,920,282

2,746,938

2,543,498

1,404,880

1,075,800

932,648

872,512

784,157

784,157

667,911

641,109

430,000

421,068

399,922

354,500

346,148

313,000

7.05%

4.82%

4.52%

3.85%

3.80%

3.57%

3.31%

1.83%

1.40%

1.21%

1.13%

1.02%

1.02%

0.87%

0.83%

0.56%

0.55%

0.52%

0.46%

0.45%

0.41%

57,213,877

74.39%

102

103

CTM Annual Report 2013CTM Annual Report 2013Corporate Directory

Directors 

Joint Company Secretaries 

Principal registered office in Australia 

Share registry 

Auditor 

Mr Tony Bellas.

Mr Stephen Lonie.

Mr Greg Moynihan.

Mr Jamie Pherous.

Ms Claire Gray.

Mrs Lyndall McCabe.

Mr Steve Fleming.

27A Elizabeth Arcade
52 Charlotte Street
Brisbane QLD 4000.

Link Market Services Limited
Level 15, 324 Queen Street
Brisbane QLD 4000.

PricewaterhouseCoopers
Riverside Centre
Level 15, 123 Eagle Street
Brisbane QLD 4000.

Stock exchange listings 

Corporate Travel Management Limited shares
are listed on the Australian Securities Exchange.

Website address 

www.travelctm.com

104

105

CTM Annual Report 2013CTM Annual Report 2013 
 
 
 
 
 
 
 
 
 
 
 
 
Corporate Travel Management

ABN 17 131 207 611
Registered office:
27A/52 Charlotte Street
Brisbane Queensland 4000

106

CTM Annual Report 2013