Quarterlytics / Financial Services / Banks - Regional / Enterprise Bancorp, Inc

Enterprise Bancorp, Inc

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Industry Banks - Regional
Employees 201-500
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FY2022 Annual Report · Enterprise Bancorp, Inc
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2 0 2 2   A N N U A L   R E P O R T

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We are pleased to share with you our 2022 Annual Report, which focuses on our 
commitment to our founding purpose statement: 

To make a positive difference in the lives 
of the individuals, businesses, and 
communities we so passionately serve. 

To play an active role in making every 
community in which we operate a better 
place to live and work.

Throughout this report, you will hear from our team members, customers, and  
community members, sharing in their own words how this purpose statement  
is at the heart of who we are and how we operate here at Enterprise Bank. 

 We live and breathe this purpose  
statement every day at Enterprise 
Bank and are able to fulfill our  
purpose by differentiating ourselves 
as a bank that is growth oriented, 
highly responsive, relationship  
driven, and highly commercially 
focused, founded on a strong  
people-first culture.

Dear friends,

Enterprise Bank was founded thirty-four years ago 
on the purpose of making a positive difference for 
the individuals, businesses, communities, and  
shareholders whom we passionately serve. We live 
and breathe our sense of purpose. We are able to 
fulfill our purpose by differentiating ourselves as  
a bank that is growth oriented, has progressive  
services and business lines, and is highly responsive 
and relationship driven.

Our Growth: Strong and Consistent
We have now recorded 133 consecutive profitable 
quarters and have increased our dividend for 31 
consecutive years.

Since the start of the COVID-19 pandemic three 
years ago, annual growth rates for assets, loans,  
and deposits for banks have significantly ebbed  
and flowed from year to year. These ebbs and flows 
are principally related to the impact of stimulus 
monies, PPP loans, and significantly fluctuating 
interest rates, equity returns, and bond returns.  
As a result of these economic and market forces, 
most banks in 2022 experienced low or negative  
deposit and asset growth, after strong growth 
years in 2020 and 2021. For this reason, we feel it 
is important and relevant to share with you both 
our growth results for 2022 and our average annual 
growth rates over the last three years from the end  
of 2019 (just before COVID) through 2022. 

Growth results for 2022 were as follows:

n  Net income was $42.7 million for 2022, an  

increase of 1%;

n  Total loans grew by 9% and amounted to  
$3.18 billion at year end. Core loan growth  
(non-GAAP), which excludes PPP loans, was  
12% for 2022;

n  Total customer deposits grew by 1% and ended 

2022 at $4.04 billion; 

n  Total assets ended 2022 at $4.44 billion, which 
is essentially flat compared to $4.45 billion at 
the end of 2021 (asset growth is most closely 
correlated to deposit growth).

Average annual compounded growth rates over  
the last three years ending December 31, 2022  
were as follows:

n  Net income – 8%
n Total loans – 7% 
n Total customer deposits – 13%
n Total assets – 11%

Over the past thirty-four years, we have continuously 
evolved and adapted to meet and exceed the needs 
of our customers, and we offer a depth and breadth 
of services not often found in banks our size. Our 
expertise in commercial lending, residential lending, 
cash management, digital banking, and wealth 
management differentiates us in the market. Our 
growth is accomplished from fostering relationships, 
exceptional customer service, continual enhancement 
and expansion of the sophistication of our banking 
services and technology, and expansion of our 
branch system.  

Londonderry grand opening, June 14, 2022

In May of 2022 we opened our 27th branch location— 
our eighth branch in New Hampshire—at 8 Michels 
Way in Londonderry. We also continually invest 
in our existing branch facilities, and in 2022 this 
included a significant renovation of our Westford 
branch and a relocation of our Lexington branch, 
moving from Bedford Street to 1666 Massachusetts 
Avenue in the heart of downtown. Our branches  
are such a vital part of our growth because we do  
far more than just open a building: we immerse  
ourselves into the fabric of a community, nurture 
and develop new relationships, and become a  
driving force in the community. And our relationship 
bankers, who are well-versed in all of Enterprise 
Bank’s services, operate as trusted advisors and 
skilled consultative bankers for our customers. 

For several years now, we have been executing on 
our digital evolution with the focus and intent of 
enhancing how we do business with our customers 
and the way customers do business with us. Digital 
advancement is far more than implementing process 
efficiencies, as it primarily entails meeting our 
customers where and how they want to do business 
with us, and ensuring an exceptional customer 
experience. Utilization of technology enables 

1

	
 
 
 
	
 
 
 
us to strengthen the human connection and the 
relationships we have with our valued customers, 
and is synergistic with providing attentive, personal 
customer service. With our customers top of mind, 
we are executing on delivering newly enhanced  
customer journeys such as our online deposit account 
opening solution, and in our Customer Service Center 
we have implemented a new cloud-based service  
offering that is enabling customers to be routed faster 
to subject matter experts to service their questions 
and requests. We are continually adding to our 
digital and mobile capabilities including the ability to 
create travel rules on debit cards for travel outside 
the U.S. and the ability to access debit card spending 
reports and account statements. We will continue to 
expand and enhance our digital capabilities so that 
customer interactions — whether in person at one 
of our branches, over the phone, by video, online, 
or through a mobile app — are faster, easier, secure 
and meet our customers’ needs in how they wish to 
do business with us.

Setting Us Apart: Our People, 
Operating with Purpose, and Culture
We were founded upon a people-first culture which 
guides us today. At Enterprise Bank, we are truly a 
family, made up of people of integrity who embrace 
leading from a sense of purpose by genuinely caring 
about each other, our customers, our communities, 
and our bank as a whole. 

Leading with purpose means everything to us and is 
an important mindset in establishing a competitive 
advantage. When we speak of our sense of purpose 
and culture at Enterprise Bank, we express words such 
as excellence, community, integrity, professionalism, 
teamwork, caring, diversity, equity, inclusion,  
belonging, relationships, service, and people-first.  

2

Enterprise Profile
Financial Data (as of 12/31/22)

$4.44
   billion

ASSETS

$3.18
  billion

LOANS

$4.04
  billion

DEPOSITS

  $1.09

    billion

WEALTH ASSETS
UNDER MANANGEMENT 
AND ADMINISTRATION

Our culture is a reflection of the expertise, vision, 
and leadership provided by our outstanding Board  
of Directors, comprised of professionals of the  
highest integrity who share a strong fiduciary duty 
to corporate governance, and who exemplify the  
values upon which Enterprise Bank was founded  
and operates today. We are deeply grateful to  
each director.

The Board of Directors expresses its deep appreci-
ation to Luis M. Pedroso for his dedicated service 
as a director to Enterprise Bank. Mr. Pedroso retired 
from service as a director in October, 2022. Mr. 
Pedroso served Enterprise Bank with the utmost 
sense of fiduciary duty, leadership, community 
insight, and strategic direction. His entrepreneurial 
and philanthropic spirit and extensive community 
involvement have been a positive driving force in our 
Bank communities in many ways. His unwavering 
commitment to helping others — particularly those 
most in need — will always remain a hallmark of our 
sense of purpose and service to our communities. 

Celebrating our teams and our culture

Our team is truly our most valuable asset, and we 
continually invest in our team members’ futures and 
strive to reward and recognize them in meaningful 
ways. We are committed to creating an environment 
where our team members feel a strong sense of 
belonging and are valued for their individual diverse 
perspectives. We publish our DEI Annual Report, 
which highlights our efforts and accomplishments 
and can be found in the “Diversity Equity Inclusion” 
section of our website (enterprisebanking.com). 

Enterprise Bank was once again named among the top 
workplaces in the nation by Energage, the company 
that conducts The Boston Globe’s Top Places to Work 
annual survey. Our Enterprise ranked #9 among  
employers with 500-999 team members in the 
National Top Workplaces USA award. Enterprise 
Bank was additionally recognized by Energage in 
three National Top Workplaces Culture Excellence 
Awards: Professional Development, Employee  
Appreciation, and Employee Well Being. Additionally, 
Enterprise Bank was named by The Boston Globe as 
one of the Top Places to Work among large-sized 
companies—the 11th consecutive year that Enterprise 
has earned this distinction. Of the 45 companies 
recognized in this category, our Enterprise was 
ranked #7. 

We would like to express our deepest appreciation 
and gratitude to each of you—our shareholders, team 
members, customers, and community members— 
for the trust and confidence you have placed in  
us. The growth of Enterprise Bank stems from the 
relationships we have built with each of you, and  
we are grateful for your continued support. 

Working together, we can accomplish anything.

With deep gratitude,

Richard W. Main
President

George L. Duncan
Chairman

Jack Clancy
Chief Executive Officer

Our Customers: Meaningful, 
Trusting, Consultative Relationships
Enterprise Bank is built on meaningful, trusting  
relationships with our customers. Our customers 
look to us as trusted advisors for guidance and 
expertise to help them achieve their goals and fulfill 
their dreams. 

In 2022, we launched several new initiatives to  
enhance the customer experience, including a new  
Call Center phone solution, online appointment- 
scheduling software, a new Wealth Management 
platform and client portal, new escrow and sub- 
accounting services, and a new CardHub digital 
dashboard. These are just a few of the technological 
and digital enhancements we have implemented to 
provide our customers the best possible banking 
experience. 

The security and privacy of our customer data is 
critical. As both the volume and sophistication of  
cyber-related attacks continue to escalate worldwide, 
Enterprise is increasingly investing in cybersecurity 
technology, working to identify and mitigate potential 
risks to our customers.  

Our Community: 
Unwavering Commitment
A true passion for and commitment to our commu-
nities is deeply entrenched in the Enterprise Bank 
culture and reflects our deep sense of purpose as a 
community bank. In 2022, Enterprise Bank extended 
support to more than 350 non-profit organizations 
through our charitable giving and community  
involvement. Our team members embrace the  
spirit of volunteerism, participating in countless 
charity events and fundraisers as well as serving  
on non-profit and charitable boards. In 2022, we 
hosted multiple virtual public forums to support our 

communities through our Non-Profit CollaborativeSM, 
Business Leadership Forum, and Series for Racial 
Equity and Inclusion.   

In recognition of our commitment to community, 
Enterprise Bank was once again recognized by  
the Boston Business Journal as a top philanthropic 
company in Massachusetts. At the “Corporate  
Citizenship Summit” held in September of 2022,  
we ranked #2 among Massachusetts companies for 
the highest average hours (36 per team member) 
in community service, up from #3 last year. This 
special recognition is a tribute to our team members 
who consistently embrace the Bank’s stated purpose 
to make a positive difference in our community.

We published our first Environmental, Social, and 
Governance (ESG) Report, which can be found in the 
“About” section on our website (enterprisebanking.
com). Our 2022 report will be posted on our website 
in April 2023. Our ESG Report highlights our efforts 
as a responsible corporate partner to the communities 
and customers we serve, and to all stakeholders who 
put their trust in us. 

Looking Ahead: Strong and 
Well Positioned
In our 35th year in business, we stand strong and 
well positioned. 

We will continue to build on our strong reputation  
as a leading locally owned and locally managed  
financial institution. Strategically, our focus remains 
on organic growth and expansion, while continuing  
to invest in technology, progressive product  
capabilities, and, most importantly, our people  
and people-first culture.

3

2022 Financial Highlights 

Operating Results
n    Net income of $42.7 million, or $3.52 per  

Capital
n    Paid a dividend of $0.82 per share

diluted share for 2022, versus $42.2 million  
or $3.50 per diluted share for 2021

n    ROA of 0.96%, and ROE of 14.47%  

n    Total capital to risk weighted assets of  
13.49% ratio at December 31, 2022

Deposits
n    Deposits of $4.04 billion at December 31, 2022, 
an increase of 1% versus December 31, 2021

Loans
n    Loans of $3.18 billion at December 31, 2022, 

an increase of 12% versus December 31, 2021 
(excluding PPP loans)

n    Loan to deposit ratio of 79%

n    Loan to asset ratio of 72%

Asset Quality
n    Nonperforming loans to total loans of 0.19% 

at December 31, 2022 

n    Net charge-offs of $239 thousand

n    Allowance for loan losses of $52.6 million or 
1.66% of total loans at December 31, 2022

Liquidity
n    $268 million in cash and equivalents at  

year end

n    Approximately $1.1 billion in available  

borrowing capacity at the FHLB/FRB at  
year end

Compound Annual Growth Rates through 12/31/22 

     ITEM 

     Net Income 

     Assets 

     Customer Deposits 

     Loans Outstanding 

LAST FIVE YEARS 

   LAST TEN YEARS 

LAST FIFTEEN YEARS 

LAST TWENTY YEARS

17% 

10% 

12% 

7% 

13% 

10% 

11% 

9% 

10% 

10% 

11% 

9% 

10%

10%

10%

11%

This growth has been entirely organic.

4

Selected Financial Data and Ratios
  Year Ended December 31 

  BALANCE SHEET DATA  
  Total cash and cash equivalents 
  Total investment securities at fair value 
  Total loans (1) 
  Allowance for credit losses 
  Total assets 
  Total deposits 
  Subordinated debt 
  Total shareholders’ equity 
  Total liabilities and shareholders’ equity 

  WEALTH MANAGEMENT 
  Wealth assets under management (2) 
  Wealth assets under administration (2) 

  SHAREHOLDERS’ EQUITY RATIOS 
  Book value per common share 
  Dividends paid per common share 
  Dividend payout ratio 

  REGULATORY CAPITAL RATIOS 
  Total capital to risk weighted assets 
  Tier 1 capital to risk weighted assets (3) 
  Tier 1 capital to average assets 

  CREDIT QUALITY DATA 
  Non-performing loans 
  Non-performing loans to total loans 
  Non-performing assets to total assets 
  ACL for loans to total loans 

  INCOME STATEMENT DATA 
  Net interest income 
  Provision for credit losses 
  Total non-interest income 
  Total non-interest expense 
  Income before income taxes 
  Provision for income taxes 
  Net income 

  INCOME STATEMENT RATIOS 
  Diluted earnings per common share 
  Return on average total assets 
  Return on average shareholders’ equity 
  Net interest margin (tax-equivalent) (4) 

2022 

2021 

2020 

2019 

2018  

 (dollars in thousands, except per share data)

$ 

267,589 
820,371 
3,180,518 
52,640 
  4,438,333 
  4,035,806 
59,182 
282,267 
  4,438,333 

$ 
$ 

$ 
$ 

$ 

$ 

$ 

$ 

891,451 
198,586 

23.26 
0.82 
  23.23% 

13.49% 
10.56% 
8.10% 

6,122 
0.19% 
0.14% 
1.66% 

151,798 
5,800 
18,462 
108,314 
56,146 
13,430 
42,716 

3.52 
0.96% 
14.47% 
3.54% 

$ 

436,576 
958,215 
  2,920,684 
47,704 
  4,447,819 
  3,980,239 
58,979 
346,895 
  4,447,819 

$ 
$ 

$ 
$ 

$ 

$ 

$ 

$ 

1,041,409 
257,867 

28.82 
0.74 
21.08% 

13.73% 
10.62% 
7.56% 

26,522 
0.91% 
0.60% 
1.63% 

141,556 
1,770 
18,107 
102,135 
55,758 
13,587 
42,171 

3.50 
0.98% 
12.49% 
3.44% 

$ 

253,782 
583,049 
  3,073,860 
44,565 
  4,014,324 
  3,551,263 
73,744 
334,426 
  4,014,324 

$ 
$ 

$ 
$ 

$ 

$ 

$ 

$ 

976,502 
210,900 

28.01 
0.70 
26.52% 

14.62% 
10.77% 
7.52% 

38,050 
1.24% 
0.95% 
1.45% 

130,134 
12,499 
17,247 
93,254 
41,628 
10,172 
31,456 

2.64 
0.82% 
9.95% 
3.59% 

$ 

63,794 
505,255 
  2,565,459 
33,614 
  3,235,049 
  2,786,730 
14,872 
296,641 
  3,235,049 

$ 

63,120
432,921
  2,387,506
33,849
  2,964,358
  2,564,782
14,860
255,297
  2,964,358

$ 
$ 

$ 
$ 

$ 

$ 

$ 

$ 

914,301 
187,501 

25.09 
0.64 
22.07% 

11.88% 
10.13% 
8.86% 

14,771 
0.58% 
0.46% 
1.31% 

115,857 
1,180 
16,319 
86,415 
44,581 
10,381 
34,200 

2.89 
1.10% 
12.31% 
3.95% 

$ 
$ 

$ 
$ 

$ 

$ 

$ 

$ 

797,895
121,440

21.80
0.58
23.48%

11.77%
9.93%
8.56%

11,784
0.49%
0.40%
1.42%

108,835
2,250
11,990
80,878
37,697
8,816
28,881

2.46
1.00%
12.15%
3.97%

(1)  Balance includes PPP loans of $2.2 million, $71.5 million and $443.1 million at December 31,2022, 2021 and 2020, respectively.
(2)  Wealth assets under management and wealth assets under administration are not carried as assets on the Company’s Consolidated Balance Sheet. Please refer to the Company’s Form 10-K for more information.
(3)  Ratio also represents common equity tier 1 capital to risk weighted assets as of the periods presented.
(4)  Tax-equivalent net interest margin is net interest income adjusted for the tax-equivalent effect associated with tax-exempt loan and investment income, expressed as a percentage of average interest-earning assets.

5

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Leading 
with 
purpose

ENTERPRISE BANK WAS FOUNDED 

ON THE PURPOSE TO MAKE A  

POSITIVE DIFFERENCE IN THE  

LIVES OF THOSE WE SO  

PASSIONATELY SERVE. ON THE  

FOLLOWING PAGES, SOME OF  

THOSE INDIVIDUALS, BUSINESSES, 

AND COMMUNITY MEMBERS  

SHARE IN THEIR OWN WORDS  

HOW THIS PURPOSE STATEMENT  

IS AT THE HEART OF WHO WE  

ARE AND HOW WE OPERATE  

HERE AT ENTERPRISE BANK.

6

Individuals: Service Above

because we know that employees who feel valued 
and appreciated make their customers feel the  
same way.

For those individuals we serve, we seek to make  
every experience—whether in person, on the phone, 
or through an electronic device—a positive and 
rewarding one. 

Our team members are the heart and soul of who 
we are and what we do at Enterprise Bank to make a 
positive difference in the lives of the individuals we so 
passionately serve. Our Enterprise Bankers go above 
and beyond to provide personal, attentive service for 
customers throughout their lives, from opening their 
first savings account, taking out a car or college loan, 
securing a mortgage, or preparing for retirement. 

Team members in our branches, loan and mortgage 
services, and Wealth Management are a reflection 
of our Bank culture, which measures our success not 
by numbers and transactions, but by long-lasting 
relationships, the lives we influence, and the dreams 
we help fulfill. That culture begins with creating a 
workplace where we respect and care for each other 
in a positive, rewarding, and inclusive environment—

‘‘

 In my personal life and my business,  

I THINK OF ENTERPRISE AS FRIENDS 

AND PARTNERS, not just my bank.  

I trust them and love the way they  

operate – they know you, listen to you, 

and bend over backwards to help you  

FRED CIAMPA

and make your life easier.

Fred Ciampa 
Owner, Frederick A. Ciampa, CPA, PC

’’

   
 
and Beyond

‘‘

 ENTERPRISE BANK HAS EARNED  
OUR TRUST – with our business finances 
and with our wealth management.  
With Enterprise, you have a bank large 
enough to know what they’re doing and 
get the job done, but small enough to 
know you and give you the personal 
attention and hand holding when  

you need it.

’’

Leo G. Bishop, DVM 
(retired)

‘‘

 I know that, whether it’s me or anyone 

else who walks through the door of  

Enterprise Bank, they can be confident 

that they will be greeted with friendly  

and knowledgeable staff who will  

immediately help with their needs.  

The bank’s excellent customer service 

along with their eagerness to help  

makes the entire process pleasant,  

seamless, and stress-free. I’M SO  

HAPPY TO BE BANKING WITH  

AJITA BHAT

ENTERPRISE BANK!

’’

Ajita Bhat 
President, Chinmaya Mission Boston and  
Co-Chair, The Akshaya Patra Foundation Boston

DR. LEO & SUSAN BISHOP

7

 
 
  
 
Businesses: A Trusted Partner

Over the past thirty-four years, Enterprise Bank 
has grown and expanded into a full-service bank, 
offering a full line of personal banking products and 
services. But at its heart, Enterprise Bank remains 
a commercial bank committed to making a positive 
difference in the businesses we serve.

‘‘

 Enterprise Bank does so much more 
than provide financing. They are an 
incredible partner that is there to  
support us and guide us every step  
of the way. THEY GENUINELY CARE 
AND WANT US TO SUCCEED. What 
else could you ask for in a bank?

’’

RAJIA ABDELAZIZ

Rajia Abdelaziz 
CEO, InvisaWear

At Enterprise, we’ve created an innovative, forward- 
thinking commercial bank that helps our customers 
grow their money and their business. Enterprise 
Bank understands entrepreneurs because we are 
entrepreneurs; we understand what it means to have 
a passion and a dream, and we know how to help 
create a successful business. 

Businesses choose Enterprise because we offer the 
services and capabilities of the big banks, with all 
the personal service, flexibility, and local decision- 
making of a community bank. Our team members 
are responsive and attentive, and we genuinely care 
about our customers and their success, making 
customers feel important and valued. Our customers 
range from small local retailers and nonprofits to 
large manufacturers and professionals. Regardless  
of the size, our commitment to our business  
customers is the same, as we take the time to 
understand them, to do what is right for them, and 
to work alongside them to assist in their growth, 
expansion, and creation of new jobs. 

8

 
 
‘‘

MIKE JENOSKI

 With Enterprise Bank, IT’S ALL ABOUT 
THE PERSONAL RELATIONSHIP WITH 
A BANK THAT KNOWS ME and goes 
the extra mile every day to help me 
and my business succeed. It’s a great 
partnership to have.

’’

Mike Jenoski 
President, Goodway Group 

AMY LABELLE

‘‘

 Enterprise Bank understands the mind  
of an entrepreneur because they are 
entrepreneurs. THEY UNDERSTAND  
WHAT IT MEANS TO HAVE A  
PASSION AND A DREAM to create  
a successful business.

’’

Amy LaBelle 
Founder/Owner, LaBelle Winery

9

  
 
 
 
Communities: A Deep Commitment  

As a genuine community bank, we consider it both 
a privilege and responsibility to support and make 
a positive difference in the lives of the communities 
we are so honored to serve.  

n  Partnering with local organizations, the Series on 
Racial Equity and Inclusion hosted three thought- 
provoking presentations for the community: “Are  
We There Yet? How to Define and Develop an  
Inclusive Internal Organizational Culture that is  
Relevant, Responsive, and Respected in a World  
of Change,” “Leveling the Playing Field: Interrupting 
Patterns of Power and Privilege” and “I’m a Good 
Person! Isn’t That Enough?”

n  The Business Leadership Forum hosted two well- 

attended forums: “2022 Economic Outlook During  
a Time of Transitions: The Pandemic Recedes  
While Russia Advances,” and “Post-Election  
Economic Outlook.”

At Enterprise Bank, we show our deep commitment 
to these communities and non-profit organizations 
through our philanthropic dollars, bank-wide  
volunteerism, and ongoing initiatives. In 2022,  
Enterprise Bank was once again honored by the  
Boston Business Journal as a top philanthropic  
company in Massachusetts, ranked #2 among  
Massachusetts companies for the highest average  
employee hours in community service. 

Our 2022 initiatives included Enterprise Bank’s 
Non-Profit CollaborativeSM, which provides  
critically needed programs, resources, and guidance 
to non-profits in our region; our Series on Racial 
Equity and Inclusion, a community series with the 
goal to create a safe space to promote constructive 
engagement and broaden our perspectives; and  
our Business Leadership Forum, created in 2021  
as a resource for business community members  
to help grow, protect, and simplify their business’ 
banking. 

n  The Non-Profit Collaborative hosted a spring and 
fall seminar series, including “Discover the Art of 
Engagement: Fundraising Bootcamp for Boards, 
Staff, and Volunteers,” “How Can We Be Strategic 
When We Are So Busy Firefighting?” “Gender 
Identity & Expression at the Workplace,” and  
“Asking in the Age of Zoom: How to Ask for a 
Major Gift Online.”

‘‘

 We love everything about Enterprise 
Bank. They know us — our mission,  
our vision, and values — and they go  
above and beyond to support us, care  
about us, advocate for us, and look  
out for us. ENTERPRISE IS ALL ABOUT  
RELATIONSHIPS, WITH US AND  
WITH THE ENTIRE COMMUNITY.

’’

CAROL BALDWIN

10

Carol Baldwin 
Executive Director,  
Nashua Adult Learning Center

 
 
‘‘

 The beauty of banking with Enterprise 
is the quality and nature of personal 
relationships with people who know us 
and value what we do in the community, 
because they are part of the community, 
too. BANKING WITH ENTERPRISE  
GIVES YOU NOT ONLY A PARTNER  
IN YOUR ORGANIZATION, BUT  
ALSO A PARTNER IN SERVING THE  
COMMUNITY and contributing to this  
region’s success.

’’

Neil Gordon 
CEO, Discovery Museum 

NEIL GORDON

‘‘

 ENTERPRISE BANK IS TRULY A  
PARTNER. They’ve been there to 
support us through thick and thin in 
whatever we do, offering solutions and 
guidance, from daily operational issues 
to mitigating risk to investment  
opportunities to help us grow  
strategically and with a purpose.

Joan Hatem-Roy, LICSW 

CEO, AgeSpan

’’

JOAN HATEM-ROY

11

 
 
 
 
222 Merrimack Street, Lowell, MA 01852 • 978-459-9000

27 branch locations serving 22 communities:

19 locations in Massachusetts 
n  Acton, Andover, Billerica (2), Chelmsford (2), Dracut, Fitchburg,  

Lawrence, Leominster, Lexington, Lowell (2), Methuen,  
North Andover, Tewksbury (2), Tyngsboro, Westford

8 locations in New Hampshire 
n  Derry, Hudson, Londonderry, Nashua (2), Pelham,  

Salem, Windham

MANCHESTER
MANCHESTER
MANCHESTER

AUBURN
AUBURN
AUBURN

CHESTER
CHESTER
CHESTER

BEDFORD
BEDFORD
BEDFORD

SANDOWN
SANDOWN
SANDOWN

MERRIMACK
MERRIMACK
MERRIMACK

LONDONDERRY
LONDONKERRY
LONDONKERRY

LITCHFIELD
LITCHFIELD
LITCHFIELD

DERRY
DERRY
DERRY

HAMPSTEAD
HAMPSTEAD
HAMPSTEAD

ATKINSON
ATKINSON
ATKINSON

PLAISTOW
PLAISTOW
PLAISTOW

Communities with  
branch locations  
are shown in gold.

HOLLIS
HOLLIS
HOLLIS

NASHUA
NASHUA
NASHUA

ASHBY
ASHBY
ASHBY

TOWNSEND
TOWNSEND
TOWNSEND

PEPPERELL
PEPPERELL
PEPPERELL

DUNSTABLE
DUNSTABLE
DUNSTABLE

B
B
B

S
S
S

G
G
G

N
N
N

Y
Y
Y

T
T
T

WINDHAM
WINDHAM
WINDHAM

SALEM
SALEM
SALEM

HUDSON
HUDSON
HUDSON

HAVERHILL
HAVERHILL
HAVERHILL

GROVELAND
GROVELAND
GROVELAND

PELHAM
PELHAM
PELHAM

METHUEN
METHUEN
METHUEN

GEORGETOWN
GEORGETOWN
GEORGETOWN

H
H
H

G
G
G

U
U
U

O
O
O

R
R
R

O
O
O

DRACUT
DRACUT
DRACUT

LAWRENCE
LAWRENCE
LAWRENCE

BOXFORD
BOXFORD
BOXFORD

NORTH
NORTH
NORTH
ANDOVER
ANDOVER
ANDOVER

LOWELL
LOWELL
LOWELL

ANDOVER
ANDOVER
ANDOVER

FITCHBURG
FITCHBURG
FITCHBURG

LUNENBURG
LUNENBURG
LUNENBURG

GROTON
GROTON
GROTON

WESTFORD
WESTFORD
WESTFORD

CHELMSFORD
CHELMSFORD
CHELMSFORD

TEWKSBURY
TEWKSBURY
TEWKSBURY

MIDDLETON

SHIRLEY
SHIRLEY
SHIRLEY

AYERAYER
AYER

BILLERICA
BILLERICA
BILLERICA

NORTH
NORTH
NORTH
READING
READING
READING

N
N
N

O
O
O

T
T
T

G
G
G

W I L M I N
W I L M I N
W I L M I N

READING
READING
READING

ASHBURNHAM
ASHBURNHAM
ASHBURNHAM

WESTMINSTER
WESTMINSTER
WESTMINSTER

HARVARD
HARVARD
HARVARD

LITTLETON
LITTLETON
LITTLETON

CARLISLE
CARLISLE
CARLISLE

LEOMINSTER
LEOMINSTER
LEOMINSTER

LANCASTER
LANCASTER
LANCASTER

BOXBOROUGH
BOXBOROUGH
BOXBOROUGH

ACTON
ACTON
ACTON

BEDFORD
BEDFORD
BEDFORD

PRINCETON
PRINCETON
PRINCETON

STERLING
STERLING
STERLING

BOLTON
BOLTON
BOLTON

STOW
STOWSTOW

CONCORD
CONCORD
CONCORD

MAYNARD
MAYNARD
MAYNARD

LINCOLN
LINCOLN
LINCOLN

N
N
N

O
O
O

T
T
T

G
G
G

L I N
L I N
L I N

R
R
R

U
U
U

B
B
B

WOBURN

LEXINGTON
LEXINGTON
LEXINGTON

WALTHAM
WALTHAM
WALTHAM

Investor Relations
Enterprise Bancorp, Inc. 

222 Merrimack Street, Lowell, MA 01852 

978-459-9000 • shareholders@ebtc.com

Transfer Agent and Registrar
Shareholders who have questions regarding their ownership of  
Enterprise Bancorp, Inc. stock should contact our transfer agent: 
Computershare Investor Services 
PO Box 43006
Providence, RI 02940-3006
888-218-4390

info@ebtc.com  •  EnterpriseBanking.com

The common stock of Enterprise Bancorp, Inc. is traded on the NASDAQ Stock Market under the symbol “EBTC.”

1212

Enterprise Bancorp, Inc. and Enterprise Bank

Board of Directors

George L. Duncan
Founder and Chairman of the Board

James F. Conway III
Vice Chairman and Lead Director of the Board 
Former President, Chief Executive Officer  
and Chairman, Courier Corporation

John A. Koutsos
Secretary of the Board
President, Alec’s Shoe Store, Inc.

Kenneth S. Ansin
President, Ansin Consulting Group 

Gino J. Baroni
Owner and Managing Principal,
Trident Project Advantage Group

Jack Clancy
Chief Executive Officer, 
Enterprise Bank

Normand E. Deschene
Former Chief Executive Officer, 
Wellforce

John T. Grady, Jr.
Senior Advisor, G2 Capital Advisors

Mary Jane King
President, Conway Management Company

Joseph C. Lerner
Managing Partner, 819 Energy, LLC

Shelagh E. Mahoney
Owner and Chief Executive Officer, 
Eastern Salt Company, Inc.

Richard W. Main
President, Enterprise Bank

Dr. Jacqueline F. Moloney
Professor and Chancellor Emerita,  
University of Massachusetts Lowell

John R. Clementi
Chief Executive Officer, Longview Development, LLC  
Former President, Plastican, Inc.

Michael T. Putziger
Chairman, WinnCompanies  

Dr. Carole A. Cowan
Former President, Middlesex Community College

Carol L. Reid
Former Corporate Controller and  
Chief Accounting Officer, Avid Technology, Inc.

Nickolas Stavropoulos
Former President and Chief Operating Officer, 
Pacific Gas and Electric Company

Anita R. Worden
Former Co-Founder, Chief Executive Officer  
and Director, Yaskawa Solectria Solar

General Counsel
Gallagher & Cavanaugh LLP

SEC & Regulatory Counsel
Hunton Andrews Kurth LLP

Financial Consultant
Raymond L. Anstiss, Jr., CPA

Advisor to the 
Enterprise Wealth Management Committee
Marcia S. Wagner, Esquire

Honorary Board Members
Nancy L. Donahue 
Lucy A. Flynn 
Eric W. Hanson
John P. Harrington 
Arnold S. Lerner
Luis M. Pedroso

pur·pose (pur-puhs) noun:  
the reason for which something is done or created or for which something exists.

EnterpriseBanking.com

002CSND763