Harte Hanks
Annual Report 2021

Plain-text annual report

Table of Contents (Mark One) U.S. SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2021 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-07120 HARTE HANKS, INC. (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 74-1677284 (I.R.S. Employer Identification Number) 2 Executive Drive, Chelmsford, MA 01824 (Address of principal executive offices, including zip code) (512) 434-1100 (Registrant’s telephone number including area code) None (Former name, former address and former fiscal year, if changed since last report) Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Common Stock Trading Symbol(s) HHS Name of each exchange on which registered NASDAQ Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☐ No ☒ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer Non-accelerated filer ☐ ☒ Accelerated filer Smaller reporting company Emerging growth company ☐ ☒ ☐ Table of Contents If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark if the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒ The aggregate market value of the voting and non-voting common equity held by non-affiliates computed by reference to the closing price ($5.8) as of the last business day of the registrant’s most recently completed second fiscal quarter (June 30, 2021), was approximately $30,396,333. The number of shares outstanding of each of the registrant’s classes of common stock as of March 31, 2022 was 7,002,528 shares of common stock, all of one class. Documents incorporated by reference: Portions of the Proxy Statement to be filed for the company’s 2021 Annual Meeting of Stockholders are incorporated by reference into Part III of this Form 10-K. THIS ANNUAL REPORT ON FORM 10-K IS BEING DISTRIBUTED TO STOCKHOLDERS IN LIEU OF A SEPARATE ANNUAL REPORT PURSUANT TO RULE 14a-3(b) OF THE ACT. Table of Contents Part I Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Harte Hanks, Inc. and Subsidiaries Table of Contents Form 10-K Report December 31, 2021 Page Item 2. Item 3. Item 4. Part II Item 5. Item 6. Item 7. Properties Legal Proceedings Mine Safety Disclosures Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Item 9. Financial Statements and Supplementary Data Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Part III Item 10. Item 11. Item 12. Item 13. Item 14. Part IV Item 15. Signatures Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accountant Fees and Services Exhibits and Financial Statement Schedules 2 3 8 16 16 16 16 17 18 19 26 26 27 27 27 28 28 28 28 28 29 67 Table of Contents CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS This report, including the Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contains “forward-looking statements” within the meaning of the federal securities laws. All such statements are qualified by this cautionary note, which is provided pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and Section 21E of the Exchange Act. Forward-looking statements may also be included in our other public filings, press releases, our website, and oral and written presentations by management. Statements other than historical facts are forward-looking and may be identified by words such as “may,” “will,” “expects,” “believes,” “anticipates,” “plans,” “estimates,” “seeks,” “could,” “intends,” or words of similar meaning. Examples include statements regarding (1) our strategies and initiatives, including our ability to reduce costs and make other adjustments to our cost structure and other actions designed to respond to market conditions and improve our performance, (2) our financial outlook for revenues, earnings (loss) per share, operating income (loss), expense related to equity-based compensation, capital resources and other financial items, if any, (3) expectations for our businesses and for the industries in which we operate, including the impact of economic conditions of the markets we serve on the marketing expenditures and activities of our clients and prospects, (4) competitive factors, (5) acquisition and development plans, ( (6) expectations regarding legal proceedings and other contingent liabilities, and (7) other statements regarding future events, conditions, or outcomes. These forward-looking statements are based on current information, expectations, and estimates and involve risks, uncertainties, assumptions, and other factors that are difficult to predict and that could cause actual results to vary materially from what is expressed in or indicated by the forward-looking statements. In that event, our business, financial condition, results of operations, or liquidity could be materially adversely affected, and investors in our securities could lose part or all their investments. Some of these risks, uncertainties, assumptions, and other factors can be found in our filings with the SEC, including the factors discussed below in this Item 1A, “Risk Factors” of this Annual Report, and any updates thereto in our Forms 10-Q and 8-K. The forward-looking statements included in this report and those included in our other public filings, press releases, our website, and oral and written presentations by management are made only as of the respective dates thereof, and we undertake no obligation to update publicly any forward-looking statement in this report or in other documents, our website, or oral statements for any reason, even if new information becomes available or other events occur in the future, except as required by law. PART I ITEM 1. BUSINESS INTRODUCTION Harte Hanks, Inc., together with its subsidiaries (“Harte Hanks,” “Company,” “we,” “our,” or “us”) is a leading global customer experience company. With offices in North America, Asia-Pacific and Europe, Harte Hanks works with some of the world’s most respected brands We are the successor to a newspaper business started by Houston Harte and Bernard Hanks in Texas in the early 1920s. We were incorporated in Delaware on October 1, 1970. In 1972, Harte Hanks went public and was listed on the New York Stock Exchange (“NYSE”). We became a private company in a leveraged buyout in 1984, and in 1993 we again went public and listed our common stock on the NYSE. On July 13, 2020, we began trading on the OTCQX® Best Market (the “OTCQX”). On December 1, 2021, our stock was uplisted to be traded on the Nasdaq Global Market® (“Nasdaq”). All reports filed with the Securities and Exchange Commission (“SEC”) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) are publicly available. These documents may be accessed free of charge on our website at http://www.hartehanks.com. These documents are also provided as soon as practical after they are filed with the SEC and may also be found at the SEC’s website at www.sec.gov. Additionally, we have adopted and posted on our website a code of ethics that applies to our chief executive officer, chief operating officer, and chief financial officer. Our website also includes our corporate governance guidelines and the charters for each of our audit, compensation, and nominating and corporate governance committees. We will provide a printed copy of any of these documents to any requesting stockholder. These website addresses are intended to be for inactive textual references only. None of the information on, or accessible through, these websites are part of this Form 10-K or is incorporated by reference herein. OUR BUSINESS Harte Hanks, Inc. is a leading global customer experience company operating in three business segments: Marketing Services, Customer Care, and Fulfillment & Logistics Services. Our mission is to partner with clients to provide them with a robust customer-experience, or CX, strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Our services include strategic planning, data strategy, performance analytics, creative development and execution; technology enablement; marketing automation; B2B and B2C e-commerce; cross-channel customer care; and product, print, and mail fulfillment. Marketing Services Our goal is to help our clients activate their audiences through digital, traditional and emerging channels. We leverage data, insights, technology, and award-winning creative to meet and exceed, our clients’ business objectives and optimize our client’s return on investment. We provide full service multi-channel marketing from strategy to campaign execution. Our key offerings include: • • • Strategy – Provide strategic guidance to help clients efficiently and effectively plan and execute omni-channel marketing programs that deliver business results. We leverage data and insight tools to enhance the understanding of consumers, competitors and category dynamics, then apply those insights to develop marketing programs designed to drive activities like customer acquisition, engagement, purchase behavior, loyalty and advocacy. Data & Analytics – In-depth data and analytics offerings, including audience identification, profiling, segmentation and prioritization, predictive modeling and data strategy. We provide data hygiene and cleansing to ensure the best possible results. We access broad first-party and third-party data sources, search and social media, and research through syndicated, primary and secondary sources, and we leverage our proprietarily developed DataView tool, a comprehensive, aggregate data mart that provides a 360-degree customer view, with over 1,500 consumer attributes enabling accurate predictive marketing to our clients. Creative - Full-service creative development and execution spanning traditional and digital channels, including print, broadcast, direct mail, website, app, display, social, mobile, search engine marketing, and voice. • Marketing Technology – Website and app development, e-commerce development and enablement, database building and management, platform architecture creation, and marketing automation to most efficiently engage, capture, enhance, and target audiences. • Marketing As a Service - A flexible outsourcing marketing operations, solution, that works as a highly integrated extension of a client's marketing function. Blending the best of agency and business process outsourcing process and capabilities to operationalize, manage and deliver high-performing data operations, marketing technology, demand generation, and staff augmentation. 3 Table of Contents Customer Care Harte Hanks is a leading full lifecycle provider of global customer experience management services, multichannel demand generation and digital transformation. Using our integrated onshore/offshore global delivery model, we provide our services through multiple communication channels including phone, email, social media, text messaging, chat and digital self- service. By leveraging our strategy, talent and technology, we strive to offer solutions that help our clients enhance the experience for their customers and improve business. Those solutions are primarily focused on: • • • Customer Experience Management - Interact and resolve consumer concerns across hardware and software platforms, healthcare benefit plans, recalls or a myriad of other customer service issues. CRM & Digital Transformation – Configure different CRM solutions (e.g., Oracle, Salesforce, Zendesk) to create meaningful customer interactions by connecting content between agent or AI-driven interfaces and web-based self-help tools and community forums. Demand Generation – Provide intelligence-based B2B solutions that understand audiences and their behaviors, and then inspire and drive action to deliver results. We analyze a significant amount of aggregated data obtained from customer interactions on behalf of our clients. We leverage information gained from this analysis and end customer- driven feedback to drive efficiencies, provide insights on predictive behaviors that lead to lower customer churn and help our clients innovate their core product offerings and develop innovative product features. Fulfillment & Logistics Services Our goal as a business is to unlock critical sales enablement and eCommerce fulfillment channels for our customers, and our best-in-class logistics team supports the supply chain needs of our clients in everything from time-sensitive deliveries to full scale supply chain management. • • Product, Print-On-Demand, and Mail Fulfillment: Our varied product and mail fulfillment solutions include printing on demand, managing product recalls, and distributing literature and promotional products to support B2B trade, drive marketing campaigns, and improve customer experience. GoBox provides custom solutions to engage audiences, target customers, support conferences, and appreciate employees. Our fulfillment locations are temperature-controlled, FDA-registered, and geographically convenient and thereby allow us to optimize print and product fulfillment to maximize customer shipping efficiency while minimizing transportation costs. We leverage our proprietary nexTOUCH order management platform to facilitate customer orders, and we work with a variety of data sources and users to initiate the fulfillment order process. Our new 400,000 square-foot Kansas City (KS) location is FDA registered and fully licensed for nutritional supplements, medical foods, baby formula and junior food products, chocolates, coffee and tea, edible nuts and seeds, snack foods, pet foods, pet treats, and pet nutritional supplements. Logistics: We provide third-party logistics and freight optimization services across the United States. We ship millions of time-sensitive materials annually through our access to a certified fleet of over 15,000 trucks and a proprietary rate-shopping logistical system called Allink®360 designed to ensure customer products are delivered on-time and on- budget. Financial information about reporting segments can be found in Item 7 - Management's Discussion and Analysis of Financial Condition and Result of Operations and Item 8 - Financial Statements and Supplementary Data under Note O. We are known for helping clients build deep customer relationships, create connected customer experiences, and optimize each and every customer touch point in order to deliver desired business outcomes. Realizing our clients’ success is the only valid measure of our own success, we ensure all our efforts are aligned with our clients’ business objectives and measured against defined performance metrics. It is this commitment to our clients and their businesses that allows us to build deep and meaningful relationships with them. Our client engagements may consist of one or a few of our service offerings – with a goal toward continuously expanding our client relationships. Certain segments of our business rely on subcontractors and other third parties to provide a portion of our overall services in certain engagements. Over the years we have established strong relationships with subcontractors that translate into high level service and favorable prices for our customers. For the years ended December 31, 2021 and 2020, Harte Hanks had revenues of $194.6 million and $176.9 million, respectively. COVID-19 In the first quarter of 2020, we took a number of precautionary measures designed to help minimize the risk of the spread of COVID-19 among our employees, including suspending all non-essential employee travel worldwide, temporarily closing the majority of our domestic and foreign offices, extensively and frequently disinfecting our offices that remained open, enforcing social distancing to the extent possible and requiring the majority of our employees to work remotely. While portion of our workforce has started to return to the office, many of our employees will continue to work remotely on a more permanent basis. We continue to closely monitor the impact of the pandemic on all aspects of our business, including the impact on our customers, employees, suppliers, supply-chain, freight costs, vendors and business partners, as well as how it has impacted our liquidity and ability to comply with covenants in our credit agreement. The continuous emergence of variants of the virus increases uncertainties surrounding the impact of the virus and the global economy, in general, and our business, in particular. In connection with the pandemic, some of our customers have reduced the amount of work we provide to them while other customers have requested accommodations including extensions of payment or restructuring of agreements. However, due to pandemic-related changes, including an increased need for contact center services, our Customer Care solutions services secured new contracts as well as increased volume for existing customers. While the pandemic has not had a material effect on our business, liquidity or ability to comply with covenants to date, given the dynamic nature of the pandemic, we may experience material impacts in the future. We recommend that you review “Item 1A. Risk Factors” in this Annual Report on this Form 10-K for a further discussion on COVID-19. 4 Table of Contents Restructuring Activities Our management team continuously reviews and adjusts our cost structure and operating footprint, optimize our operations, and invest in improved technology. During 2020, in an effort to right-size our operating footprint, we terminated leases in Wilkes Barre (PA) and Grand Prairie (TX) and exited our last direct mail facility in Jacksonville (FL). We completed the migration of our fulfillment business from the Grand Prairie TX) operations into a new 400,000 square foot facility in Kansas City (KS) in December 2020. In 2020, we also successfully reduced the footprint of our Customer Care business by reducing our Austin (TX) office location by approximately 50,000 square feet in addition to exiting one of our two Manila (Philippines) offices since the business is operating effectively in a work-from-home environment. In the first quarter of 2021, we completed the migration of our Shawnee (KS) operations to Kansas City (KS). The Shawnee (KS) facility lease expired on April 30, 2021. The new Kansas City (KS) location is now our primary facility in the Midwest. For the years ended December 31, 2021 and 2020, we recorded restructuring charges of $6.4 million and $9.4 million respectively. Restructuring charges in 2021 included $2.5 million of severance charges, $0.9 million in lease impairment expense and $3.0 million of facility related and other expenses. Restructuring charges in 2020 included lease impairment charges related to the exit from our direct mail facilities, severance charges, capital losses from the asset disposal associated with the deal with Summit Direct Mail Inc. (“Summit”), facility related and other expenses. We do not expect to incur any additional restructuring expenses after December 31, 2021. Uplisting to the NASDAQ Global Market® During Q4 2021, the Company was approved for listing on the Nasdaq Global Market® (“Nasdaq”) after meeting the financial, liquidity and corporate governance listing requirements of the NASDAQ. On December 1, 2021, the Company commenced trading on the NASDAQ. Customers Our services are marketed to specific industries or markets. We tailor our services and software products depending on the industry or market we are targeting. We believe that we are generally able to provide services to new industries and markets by modifying our existing services and applications. We currently provide services primarily to the B2B, consumer brand, financial services, retail, and healthcare vertical markets, in addition to a range of other select markets. Our clients include large multinational enterprises, small and medium-sized businesses and government organizations. Our largest client (measured in revenue) generated 15.1% of total revenues in 2021. Our largest 25 clients in terms of revenue generated 72.6% of total revenue in 2021. We generally enter into long-term contracts with our clients ranging in duration from one to three years. Most of our contracts do not require our customers to purchase a minimum amount of services from us. In general, our contracts with our customers are terminable on short notice with little or no penalty payable on termination. Sales and Marketing We rely on our enterprise and solution sellers to primarily sell our products and services to new clients and task our employees supporting existing clients to expand our client relationship through additional solutions and products. Our marketing services sales force sells a variety of solutions and services to address client’s targeted marketing needs. We maintain solution- specific sales forces and sales groups to sell our individual products and solutions. We currently have approximately 9 employees in our sales and marketing function. Facilities Our services are provided at the following facilities, all of which are leased: Domestic Offices Austin, Texas Chelmsford, Massachusetts Deerfield Beach, Florida East Bridgewater, Massachusetts Kansas City, Kansas International Offices Hasselt, Belgium Iasi, Romania Competition Langhorne, Pennsylvania Lenexa, Kansas Maitland, Florida Trevose, Pennsylvania Texarkana, Texas Manila, Philippines Uxbridge, United Kingdom Our competition comes from local, national, and international marketing and advertising companies, and internal client resources, against whom we compete for individual projects, entire client relationships, and marketing expenditures. Competitive factors in our industry include the quality and scope of services, technical and strategic expertise, the perceived value of the services provided, reputation, pricing and brand recognition. We also compete against social, mobile, web-based, email, print, broadcast, and other forms of advertising for marketing and advertising dollars in general. During 2021, we continued to see an increase in the insourcing of capabilities among our clients. Seasonality Our revenues tend to be higher in the fourth quarter than in other quarters during a given year. This increased revenue is a result of overall increased marketing activity prior to and during the holiday season, and is primarily derived from our retail vertical. 5 Table of Contents GOVERNMENT REGULATION As a company conducting varied business activities for clients across diverse industries around the world, we are subject to a variety of domestic and international legal and regulatory requirements that impact our business, including, for example, regulations governing consumer protection, and unfair business practices, contracts, e-commerce, intellectual property, labor, and employment (especially wage and hour laws), securities, tax, and other laws that are generally applicable to commercial activities. We do not expect to need to make significant capital expenditures to maintain compliance with government regulations. We are also subject to, or affected by, numerous local, national, and international laws, regulations, and industry standards that regulate direct marketing activities, including those that address privacy, data security, and unsolicited marketing communications. Examples of some of these laws and regulations that may be applied to, or affect, our business or the businesses of our clients include the following: • • • • • • • • • • The Federal Trade Commission’s positions regarding the processing of personal information and consumer protection consumers as expressed through its Protecting Consumer Privacy in an Era of Rapid Change, Data Brokers, Big Data and Cross-Device Tracking reports (each of which seek to address consumer privacy, data protection, and technological advancements related to the collection or use of personal information for marketing purposes). Data protection laws in the United States (which are generally State specific) and in the European Union (“EU”), including the General Data Protection Regulation (EU Regulation 679/2016), each which imposes a number of obligations with respect to the processing of personal data, and with respect to EU Regulation 679/2016 also imposes prohibitions related to the transfer of personal information from the EU to other countries, including the U.S., that do not provide data subjects with an “adequate” level of privacy or security, and applies to all of our products in Europe. The Financial Services Modernization Act of 1999, or Gramm-Leach-Bliley Act (“GLB”), which, among other things, regulates the use for marketing purposes of non-public personal financial information of consumers that is held by financial institutions. Although Harte Hanks is not considered a financial institution, many of our clients are subject to the GLB. The GLB also includes rules relating to the physical, administrative, and technological protection of non-public personal financial information. The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), which regulates the use of protected health information for marketing purposes and requires reasonable safeguards designed to prevent intentional or unintentional use or disclosure of protected health information. The Fair Credit Reporting Act (“FCRA”), which governs, among other things, the sharing of consumer report information, access to credit scores, and requirements for users of consumer report information. The Fair and Accurate Credit Transactions Act of 2003 (“FACT Act”), which amended the FCRA and requires, among other things, consumer credit report notice requirements for creditors that use consumer credit report information in connection with risk-based credit pricing actions and also prohibits a business that receives consumer information from an affiliate from using that information for marketing purposes unless the consumer is first provided a notice and an opportunity to direct the business not to use the information for such marketing purposes, subject to certain exceptions. Federal and state laws governing the use of email for marketing purposes, including the U.S. Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM”), Canada’s Anti-Spam Legislation (“CASL”) and similar e-Privacy laws in Europe (in support of Directive 2002/58/EC). Federal and state laws governing the use of telephones for unsolicited marketing purposes, including the Federal Trade Commission’s Telemarketing Sales Rule (“TSR”), the Federal Communications Commission’s Telephone Consumer Protection Act (“TCPA”), various U.S. state do-not-call laws, Canada’s National Do Not Call laws and rules (“Telecommunications Act”) and similar e-Privacy laws in Europe (in support of Directive 2002/58/EC). Federal and state laws governing the collection and use of personal data online and via mobile devices, including but not limited to the Federal Trade Commission Act and the Children’s Online Privacy Protection Act, which seek to address consumer privacy and protection. Federal and state laws in the U.S., Canada, and Europe specific to data security and breach notification, which include required standards for data security and generally require timely notifications to affected persons in the event of data security breaches or other unauthorized access to certain types of protected personal data. There are additional consumer protection, privacy, and data security regulations in locations where we or our clients do business. These laws regulate the collection, use, disclosure, and retention of personal data and may require consent from consumers and grant consumers other rights, such as the ability to access their personal data and to correct information in the possession of data controllers. We and many of our clients also belong to trade associations that impose guidelines that regulate direct marketing activities, such as the Direct Marketing Association’s Commitment to Consumer Choice. 6 Table of Contents As a result of increasing public awareness and interest in individual privacy rights, data protection, information security, and environmental and other concerns regarding marketing communications, federal, state, and foreign governmental and industry organizations continue to consider new legislative and regulatory proposals that would impose additional restrictions on direct marketing services and products. Examples include data encryption standards, data breach notification requirements, consumer choice and consent restrictions, and increased penalties against offending parties, among others. In addition, our business, in general, and the way we do business in particular, may be affected by the impact of these restrictions on our clients and their marketing activities. These additional regulations could increase compliance requirements and restrict or prevent the collection, management, aggregation, transfer, use, or dissemination of information or data that is currently legally available. Additional regulations may also restrict or prevent current practices regarding unsolicited marketing communications. For example, many states have considered implementing “do-not-mail” legislation that could impact our business and the businesses of our clients and customers. In addition, continued public interest in individual privacy rights and data security may result in the adoption of further voluntary industry guidelines that could impact our direct marketing activities and business practices. We cannot predict the scope of any new legislation, regulations, or industry guidelines or how courts may interpret existing and new laws. Additionally, enforcement priorities by governmental authorities may change and impact our business either directly or through requiring our customers to alter their practices. Compliance with regulations is costly and time- consuming for us and our clients, and we may encounter difficulties, delays, or significant expenses in connection with our compliance. We may also be exposed to significant penalties, liabilities, reputational harm, and loss of business if we fail to comply with applicable regulations. There could be a material adverse impact on our business due to the enactment or enforcement of legislation or industry regulations, the issuance of judicial or governmental interpretations, enforcement priorities of governmental agencies, or a change in customs arising from public concern over consumer privacy and data security issues. INTELLECTUAL PROPERTY RIGHTS Our intellectual property assets include trademarks and service marks that identify our company and our services, know-how, software, and other technology that we develop for our internal use and for license to clients and data and intellectual property licensed from third parties, such as commercial software and data providers. We generally seek to protect our intellectual property through a combination of license agreements and trademark, service mark, copyright, patent and trade secret laws as well as through domain name registrations and enforcement procedures. We also enter into confidentiality agreements with many of our employees, vendors, and clients and seek to limit access to and distribution of intellectual property and other proprietary information. We pursue the protection of our trademarks and other intellectual property in the U.S. and internationally. Although we from time to time evaluate inventions for patentability, we do not own any patents, and patents are not core to our intellectual property strategy (other than as may be incidental to commercially available technology or software we license). We have developed proprietary software including NexTOUCH and Allink®360, each of which are integral to our business. NexTOUCH is key to the success of our mail and product fulfillment business while Allink®360 ensures customers' products are delivered on-time and on-budget. HUMAN CAPITAL RESOURCES As of December 31, 2021, Harte Hanks employed 1,937 full-time employees and 1,155 part-time employees, of which approximately 1,909 are based outside of the U.S., primarily in the Philippines. A portion of our workforce is provided to us through staffing companies. None of our workforce is represented by labor unions. We consider our relations with our employees to be good. Harte Hanks believes that its employees are the key to its success. Our human capital strategy focuses on: COVID-19 Health Measures: Since the onset of the COVID-19 pandemic, the health and safety of Harte Hanks’s employees has been our highest priority. Upon the onset of the pandemic, Harte Hanks immediately implemented several changes to enhance COVID-19 safety and mitigate related work environment health risks including enhancing remote working capabilities as well as other arrangements. We will continue to enhance our COVID-19 response as the pandemic unfolds by dynamically adjusting protocols currently in place to address the then current state of the pandemic. Diversity and Inclusion: Harte Hanks recognizes the value of diversity and inclusion within its organization and strives to ensure that its workplace reflects the diverse communities in which it operates in order to promote collaboration, innovation, creativity and belonging. Harte Hanks is proud of its diverse workforce and cross-cultural competency and, as of December 31, 2021, employed individuals from six different countries. As of December 31, 2021, 61% of Harte Hanks’ workforce was female. Harte Hanks is committed to continue to recruit and employ qualified candidates regardless of their gender or cultural background. Employee Benefits: Harte Hanks believes in the importance of offering its employees competitive salaries and wages, together with comprehensive insurance options. Harte Hanks recognizes the importance of comprehensive healthcare benefits, including medical, prescription drug, vision and dental, and employees and their family members are provided with tools and resources to assist in adopting and maintaining a healthy lifestyle. Harte Hanks pays the cost of basic life insurance, accidental death and dismemberment insurance, and short-term disability for its employees. Additionally, employees may purchase supplemental life, dependent life, and long-term disability insurance. 7 Table of Contents ITEM 1A. RISK FACTORS Risks Related to COVID-19 The ongoing COVID-19 pandemic may have a materially adverse effect on the Company’s business and operations. The COVID-19 pandemic continues to impact the global economy and cause significant macroeconomic uncertainly. As a result, our operating results may be subject to fluctuations based on the pandemic’s effect on general economic conditions and the extent to which COVID-19 ultimately impacts our business. While the pandemic and the resulting impact on the global economy have not material adversely affected our business to date, the deterioration of economic conditions could materially reduce our sales and profitability. For instance, certain of our clients that experienced financial distress due to the pandemic temporarily reduced the amount of services we provide to them. In addition, while we have not yet experienced material issues with respect to collectability of accounts receivable, if the economy were to be further negatively impacted by the pandemic, such issues may arise in the future. Furthermore, the Company faces risks due to the evolving effect of COVID-19 on our employees, customers, suppliers, and third-party providers, including the impact of actions taken by the U.S. and foreign governments to curtail the spread of the virus, including social distancing measures and restrictions on travel and building capacity limits. In addition, if there was an outbreak of COVID-19 at one of our facilities, we may be required to temporarily close such facility. As a result of the COVID-19 pandemic, the majority of our employees are working remotely, a trend which we expect to continue on a permanent basis for many employees and it is possible that this could have a negative impact on the execution of our business plans and operations. If a natural disaster, power outage, connectivity issue, or other event occurred that impacted our employees’ ability to work remotely, it may be difficult or, in certain cases, impossible, for us to continue our business for a substantial period of time. Further, the increase in remote working may also result in consumer privacy, IT security, and fraud concerns. Although we have developed and continue to develop plans to mitigate the negative impact of the COVID-19 pandemic on our business and safeguard all of our IT functions to ensure security and data protection, such efforts may not prevent our business from being materially adversely affected. Should the adverse impacts described above (or others that are currently unknown) occur, whether individually or collectively, we could experience declines in revenue and profitability. Such impacts could be material to our consolidated financial statements in the first quarter of 2022 and subsequent reporting periods. As the full extent of COVID-19’s impact on our operations, key metrics, and financial performance depends on future developments, including the duration and severity of the pandemic; the actions taken to contain the virus or treat its impact; other actions taken by governments; businesses, and individuals in response to the virus and resulting economic disruption; and how quickly and to what extent normal economic and operating conditions can resume, the impact from the COVID-19 pandemic on our business cannot be reasonably estimated at this time. Risks Related to our Business Most of our client engagements are cancelable on short notice. The marketing services we offer, in particular for contact center services, are generally terminable upon short notice by our clients, even if the term of the agreement (and the expected duration of services) is several or many years. Many of our customer agreements do not have minimum volume or revenue requirements or exclusivity arrangements, so clients may (and do) vary their actual orders from us over time based on their own business needs, their satisfaction with the quality and pricing of our services, and a variety of other competitive factors. In addition, the timing of particular jobs or types of jobs at particular times of year (such as mail programs supporting the holiday shopping season or contact center programs supporting a specific event) may cause significant fluctuations in the operating results of our operations in any given quarter. We depend to some extent on sales to certain industries, such as the consumer retail industries, technology, and financial services. To the extent these industries experience downturns whether as result of the COVID-19 pandemic, or the ongoing Russia-Ukraine war or otherwise, our clients may re-evaluate their marketing spend, which could adversely affect the results of our operations. A large portion of our revenue is generated from a limited number of clients. The loss of a client or significant work from one or more of our clients could adversely affect our business. Our largest client (measured in revenue) generated 15.1% of total revenues in 2021 and represented 14.6% of total accounts receivable as of December 31, 2021. Approximately 72.6% of our revenue for 2021 was generated by our 25 largest clients. While we typically have multiple projects with our largest customers which would not all terminate at the same time, the loss of one or more of our larger clients or even a single project or contract with one of our largest clients could adversely affect our business, results of operations, and financial condition if the lost revenues are not replaced with profitable revenues from that client or other clients. We face significant competition for individual projects, entire client relationships and advertising dollars in general. Our business faces significant competition within each of our vertical markets and for all of our offerings. We offer our marketing services within a dynamic business environment characterized by rapid technological change, high turnover of client personnel who make buying decisions, client consolidations, changing client needs and preferences, continual development of competing products and services, and an evolving competitive landscape. This competition comes from numerous local, national, and international direct marketing and advertising companies, and client internal resources, against whom we compete for individual projects, entire client relationships, and marketing expenditures by clients and prospective clients. We also compete against internet (social, mobile, web-based, and email), print, broadcast, and other forms of advertising for marketing and advertising dollars in general. During 2021, we continued to see an increase in the insourcing of capabilities among our clients. Our ability to attract new clients and to retain existing clients may, in some cases, be limited by clients’ policies on or perceptions of conflicts of interest which may prevent us from performing similar services for competitors. Some of our clients have also sought to reduce the number of marketing vendors or use third-party procurement organizations, all of which increases pricing pressure, and may disadvantage us relative to our competitors that have broader and/or deeper offerings than us. Our failure to improve our current processes or to develop expertise in various technologies could result in the loss of our clients to current or future competitors. Current and future competitors may have significantly greater financial and other resources than we do, and they may sell competing services at lower prices or at lower profit margins, resulting in pressures on our prices and margins. The size of our competitors varies widely across vertical markets and service lines. Some of our competitors have significantly greater financial, technical, marketing, and other resources than we do in one or all of our market segments. As a result, our competitors may be in a position to respond more quickly than we can to new or emerging technologies, methodologies, and changes in customer requirements, or may devote greater resources than we can to the development, promotion, sale, and support of innovative products and services. Moreover, new competitors or alliances among our competitors may emerge and potentially reduce our market share, revenue, or margins. Some of our competitors also may choose to sell products or services that compete with ours at lower prices by accepting lower margins and profitability or may be able to sell products or services that compete with ours at lower prices given proprietary ownership of data, technical superiority, a broader or deeper product or experience set, greater capital resources or economies of scale. Price reductions or pricing pressure by our competitors could negatively impact our margins and results of operations and could also harm our ability to retain clients or obtain new customers on favorable terms. Competitive pricing pressures tend to increase in difficult or uncertain economic environments, due to reduced marketing expenditures of many of our clients and prospects, and the resulting impact on the competitive business environment for marketing service providers such as our company. We must maintain technological competitiveness, continually improve our processes, and develop and introduce new services in a timely and cost-effective manner. We believe that our success depends on, among other things, maintaining technological competitiveness in our products, processing functionality, and software systems and services. Technology changes rapidly as makers of computer hardware, network systems, programming tools, computer and data architectures, operating systems, database technology, and mobile devices continually improve their offerings. Advances in information technology may result in changing client preferences for products and product delivery channels in our industry. The increasingly sophisticated requirements of our clients require us to continually improve our processes and provide new products and services in a timely and cost-effective manner (whether through development, license, or acquisition). We may be unable to successfully identify, develop, and bring new and enhanced services and products to market in a timely and cost-effective manner, such services and products may not be commercially successful, and services, products, and technologies developed by others may render our services and products noncompetitive or obsolete. 8 Table of Contents Our success depends on our ability to consistently and effectively deliver our services to our clients. Our success depends on our ability to effectively and consistently staff and execute client engagements within the agreed upon time frame and budget. Depending on the needs of our clients, our engagements may require customization, integration, and coordination of a number of complex product and service offerings and execution across many facilities. Moreover, in some of our engagements, we rely on subcontractors and other third parties to provide some of the services to our clients, and we cannot guarantee that these third parties will effectively deliver their services, that we will be able to easily suspend work with contractors that are not performing adequately, or that we will have adequate recourse against these third parties in the event they fail to effectively deliver their services. Other contingencies and events outside of our control may also impact our ability to provide our products and services, such as the COVID-19 pandemic. Our failure to effectively and timely staff, coordinate, and execute our client engagements may adversely impact existing client relationships, the amount or timing of payments from our clients and our reputation in the marketplace as well as our ability to secure additional business and our resulting financial performance. In addition, our contractual arrangements with our clients and other customers may not provide us with sufficient protections against claims for lost profits or other claims for damages. We have recently experienced, and may experience in the future, reduced demand for our products and services due to the financial condition and marketing budgets of our clients and other factors that may impact the industry verticals that we serve. Marketing budgets are largely discretionary in nature, and as a consequence are easier to reduce in the short-term than other expenses. Our customers have in the past, and may in the future, respond to their own financial constraints (whether caused by weak economic conditions, weak industry performance or client-specific issues) by reducing their marketing spend. For instance, upon the onset of the COVID-19 pandemic a number of our clients reduced the amount of services we provide to them, for among other reasons, to preserve liquidity. Customers may also be slow to restore their marketing budgets to prior levels during an economic recovery and may respond similarly to adverse economic conditions in the future further exacerbating the risk. Our revenues are dependent on national, regional, and international economies and business conditions. A long-lasting economic recession, regardless of the cause, or anemic recovery in the markets in which we operate could have material adverse effects on our business, financial position, or operating results. Similarly, industry or company-specific factors may negatively impact our clients and prospective clients, and in turn result in reduced demand for our products and services, client insolvencies, collection difficulties or bankruptcy preference actions related to payments received from our clients. We may also experience reduced demand as a result of consolidation of clients and prospective clients in the industry verticals that we serve. We must effectively manage our costs to be successful. If we do not achieve our cost management objectives, our financial results could be adversely affected. Our business plan and expectations for the future require that we effectively manage our cost structure, including our operating expenses and capital expenditures across our operations. Our management team, along with members of the Board, formed a project committee focused on cost-saving initiatives and other restructuring efforts. The committee reviewed each of our business segments and other operational areas to identify both one-time and recurring cost-saving opportunities. In 2021, our management team continued to review and adjust our cost structure and operating footprint, optimize our operations, and invest in improved technology. For the years ended December 31, 2021 and 2020, we recorded restructuring charges of $6.4 million and $9.4 million, respectively, which we believe will result in meaningful future savings, some of which have already been realized. However, we may not be able to recognize all identified potential savings and even if we are able to recognize the identified savings, such cost savings may be insufficient to achieve our cost management objectives. To the extent that we do not successfully manage our costs our financial results may be adversely affected. 9 Table of Contents Risks Related to our Indebtedness Our indebtedness may adversely impact our ability to react to changes in our business or changes in general economic conditions. As of December 31, 2021, we had $5.0 million of indebtedness outstanding, all of which was secured indebtedness. In addition, subject to compliance with the terms of the agreements governing our indebtedness and the Certificate of Designation for our Series A Convertible Preferred Stock, we may incur additional indebtedness from time to time. On December 21, 2021, the Company entered into a new three-year, $25.0 million asset-based revolving credit facility (the “New Credit Facility”) with the Texas Capital Bank. The New Credit Facility replaces the Company’s previous credit facility with Texas Capital Bank , which previous facility was guaranteed by members of the Shelton family (descendants of one of our founders) to provide credit support to the Company. The New Credit Facility did not require the Shelton family or any other third-party to guarantee the Company’s obligations. However, each of the Company’s material subsidiaries guaranteed the Company’s obligations under the New Credit Facility (such subsidiaries, the “Guarantors”). The New Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, between the Company, TCB and the other grantors party thereto (the “Security Agreement”). As of December 31, 2021, we had the ability to borrow an additional $18.9 million under the New Credit Facility subject to compliance with the facilities covenants. See Note F, Long-Term Debt, in the Notes to Consolidated Financial Statements for further discussion on our debt. The Company’s ability to meet its debt service obligations and refinance its current indebtedness, as well as any future debt that it may incur, will depend upon its ability to generate cash in the future from operations, financings or asset sales, which are subject to general economic conditions, the Company’s results of operations, the state of the capital markets at the time it seeks to refinance its debt and other factors, some of which may be beyond the Company’s control. If the Company cannot repay or refinance its debt as it becomes due, the Company may be forced to sell assets or take other disadvantageous actions, including undertaking alternative financing plans, which may have onerous terms or may be unavailable, dedicating an unsustainable level of the Company’s cash flow from operations to the payment of principal and interest on its indebtedness and/or reducing the amount of liquidity available for working capital, capital expenditures and general corporate purposes. The covenants in the New Credit Facility and the terms of our Series A preferred Stock may limit the Company’s operating and financial flexibility. The New Credit Facility and the terms under which we borrow money under any future credit facilities or other agreements could have significant consequences for our business. The New Credit Facility includes covenants restricting the Company's and its subsidiaries' ability to create, incur, assume or become liable for indebtedness; make certain investments; pay dividends or repurchase the Company's stock; create, incur or assume liens; consummate mergers or acquisitions; liquidate, dissolve, suspend or cease operations; or modify accounting or tax reporting methods (other than as required by the generally accepted accounting principles in the United States of America (“U.S. GAAP”). Our ability to incur indebtedness is also impacted by the terms of our Series A Convertible Preferred Stock, which limits our ability to incur indebtedness without the holders’ consent to the greater of $40 million and four times our trailing 12-month EBITDA (measured at the time such indebtedness is incurred). The holders of the Series A Convertible Preferred Stock also have consent rights to certain fundamental transactions involving the Company. Any failure or inability to obtain new financing arrangements when needed on favorable terms could have a material adverse impact on our liquidity position. Covenant and ratio requirements may limit the manner in which we can conduct our business, and we may be unable to engage in favorable business activities or finance future operations and capital needs. Specifically, the amount and terms of the Company’s indebtedness could: • • • limit our flexibility in planning for, or reacting to, changes in our business and the industries in which we operate, including limiting our ability to invest in our strategic initiatives, and consequently, place us at a competitive disadvantage; reduce the availability of our cash flows that would otherwise be available to fund working capital, capital expenditures, acquisitions, and other general corporate purposes; and result in higher interest expense in the event of increases in interest rates, as discussed below under the Risk Factor “Interest rate increases could affect our results of operations, cash flows, and financial position.” In addition, a failure to comply with these restrictions or to maintain the financial measures and ratios contained in the New Credit Facility or future debt instruments could lead to an event of default that could result in an acceleration of indebtedness. Risks related to our pension benefit plans may adversely impact our results of operations and cash flows. Pension benefits represent significant financial obligations. As of December 31, 2021, we had approximately $54.3 million of unfunded pension liabilities. Because of the uncertainties involved in estimating the timing and amount of future payments and asset returns, significant estimates are required to calculate pension expense and liabilities related to our plans. We utilize the services of independent actuaries, whose models are used to facilitate these calculations. Several key assumptions are used in the actuarial models to calculate pension expense and liability amounts recorded in the consolidated financial statements. In particular, significant changes in actual investment returns on pension assets, discount rates, or legislative or regulatory changes could impact future results of operations and required pension contributions. Differences between actual pension expenses and liability amounts from these estimated expense and liabilities may adversely impact our results of operations and cash flows. 10 Table of Contents Risks Related to Cybersecurity Privacy, information security and other regulatory requirements may prevent or impair our ability to offer our products and services. We are subject to and affected by numerous laws, regulations, and industry standards that regulate direct marketing activities, including those that address privacy, data protection, processing personal information, information security, and marketing communications. Please refer to the section above entitled “Item 1. Business - Government Regulation” for additional information regarding some of these regulations. As a result of increasing awareness and interest in privacy rights, data protection, the fair use of personal information, consumer protection, information security, and similar matters, national and local governments and industry organizations regularly consider and adopt new laws, rules, regulations, and guidelines that impact, restrict, and regulate our business products and services. Whether already in place or scheduled to become effective in the future, comprehensive data protection, privacy, and marketing laws apply across the jurisdictions in which we operate and where personal information originates, including Europe, the Philippines, and most states throughout the U.S. These mandates apply when processing personal data for business and marketing purposes and broadly impact all marketing activities, including legitimate activities associated with profiling consumer behaviors, drawing inferences from personal information, making automated decisions about individuals using personal information, transferring personal information between parties and jurisdictions, communicating with existing and prospective customers, and more. Additionally, we are subject to operational obligations when processing personal information, including the adoption of governance frameworks, regulatory registration or consultation tasks, infrastructure and data security standards and strategies, data breach detection and response solutions, conducting audits to identify risks and more to demonstrate accountability and compliance. Other relevant compliance considerations in support of these mandates include establishing solutions in support of broad privacy and data protection rights which are common across different jurisdictions, including those designed to offer notice to individuals, capture prior consent, grant access to personal information, offer choices, and related controls to honor choices expressed related to if and how personal information can be processed or licensed for marketing purposes. We anticipate new regulations will continue to be proposed and adopted in the future in the jurisdictions in which we operate and/or generate revenue. We also anticipate any new regulation will reflect the growing trends common to current privacy, data protection and marketing laws requiring companies bear the burden of proving compliance efforts through demonstratable records and may be subject to significant fines and penalties should they violate any substantive or technical requirement. We may implement additional safeguards, controls and measures in response to these changes and trends; and may be required to change or limit our service offerings. Our business may also be affected by the impact of these rules and regulations on our clients’ business and marketing activities. In addition, as we acquire new capabilities and deploy new technologies to execute our strategy, we may be exposed to additional regulation. Current and future restrictions and regulations could increase compliance requirements and costs, and restrict or prevent the collection, management, aggregation, transfer, use or dissemination of personal information or change the requirements so as to require other changes to our business or our clients' businesses, practices and tolerance for risk. Additional restrictions and regulations may limit or prohibit current practices regarding marketing communications and information quality solutions. For example, multiple states have implemented opt out legislation for telephone marketing, requiring the creation of statewide do-not call registries. Such legislation could impact our business and the businesses of our clients and of their customers. In addition, continued public interest in privacy rights, data protection and access, and information security may result in the adoption of further industry guidelines that could impact our direct marketing activities and business practices. We cannot predict the scope of any new laws, rules, regulations, or industry guidelines or how courts or agencies may interpret current ones. Additionally, enforcement priorities by governmental authorities will change over time, which may impact our business. Understanding the laws, rules, regulations, and guidelines applicable to specific client multichannel engagements and across many jurisdictions poses a significant challenge, as such laws, rules, regulations, and guidelines are often inconsistent or conflicting, and are sometimes at odds with client objectives. Our failure to properly comply with these regulatory requirements and client needs may materially and adversely affect our business. General compliance with privacy, data protection, and information security obligations is costly and time-consuming, and we may encounter difficulties, delays, or significant expenses in connection with our compliance, or because of our clients’ need to comply. We may be exposed to significant penalties, liabilities, reputational harm, and loss of business in the event that we fail to comply. We could suffer a material adverse impact on our business due to the enactment or enforcement of legislation or industry regulations affecting us and/or our clients, the issuance of judicial or governmental interpretations, changed enforcement priorities of governmental agencies, or a change in behavior arising from public concern over privacy, data protection, and information security issues. Consumer perceptions regarding the privacy and security of their data may prevent or impair our ability to offer our products and services. Various local, national, and international regulations, as well as industry standards, give consumers varying degrees of control as to how personal data is collected, used, and shared for marketing purposes. If, due to privacy, security, or other concerns, consumers exercise their ability to prevent or limit such data collection, use, or sharing, it may impair our ability to provide direct marketing services for those consumers and limit our clients’ demand for our services. Additionally, privacy and security concerns may limit consumers’ willingness to voluntarily provide data to our clients or marketing companies. Some of our services depend on voluntarily provided data. For instance, we believe that one of the most attractive offerings of our Marketing Services segment is the provision of data-analytics to our clients. However, the ability to provide such services is at least in part dependent on the ability to collect large- volumes of voluntarily provided data. If a significant shift the consumer behavior or governmental regulation were to inhibit our ability to collect large amounts of this data, our ability to provide data analytics would likely be impaired. 11 Table of Contents If we do not prevent security breaches and other interruptions to our infrastructure, we may be exposed to lawsuits, lose customers, suffer harm to our reputation, and incur additional costs. The services we offer involve the transmission of large amounts of sensitive and proprietary information over public communications networks, as well as the processing and storage of confidential customer information. Unauthorized access, remnant data exposure, computer viruses, denial of service attacks, accidents, employee error or malfeasance, “social engineering” and “phishing” attacks, intentional misconduct by computer “hackers” and other disruptions can occur, and infrastructure gaps, hardware and software vulnerabilities, inadequate or missing security controls, and exposed or unprotected customer data can exist that (i) interfere with the delivery of services to our customers, (ii) impede our customers' ability to do business, or (iii) compromise the security of our or our customers' systems and data, which exposes information to unauthorized third parties. We are a target of cyber-attacks of varying degrees on a regular basis. Overtime, these attacks have become increasingly sophisticated and, in some cases, have been conducted or sponsored by “nation state” operators. For instance, in December 2020 SolarWinds Corp. announced that it was the target of a cyberattack that inserted a vulnerability into its Orion monitoring products that could allow an attacker to compromise any server on which the Orion products run, including those of SolarWind’s customers. While we do not have a relationship with SolarWind or utilize the Orion product, if a similar cyber-security incident were to involve third-party software that we do utilize it could lead to unauthorized access to our servers. Although we did not experience any material impacts from the SolarWinds event in 2020 or, more recently, from the Log4j security vulnerability that was widely publicized in December 2021, there can be no assurance that we will not experience future events that may be material. Our reputation and business results may be adversely impacted if we, or subcontractors upon whom we rely, do not effectively protect sensitive personal information of our clients and our clients’ customers. Current privacy and data security laws and industry standards impact the manner in which we capture, handle, analyze, and disseminate customer and prospect data as part of our client engagements. In many instances, our client contracts also mandate privacy and security practices. If we fail to effectively protect and control information, especially sensitive personal information (such as personal health information, social security numbers, or credit card numbers) of our clients and their customers or prospects in accordance with these requirements, we may incur significant expense, suffer reputational harm, loss of business, and, in certain cases, be subjected to regulatory or governmental sanctions or litigation. These risks may be increased due to our reliance on subcontractors and other third parties in providing a portion of our overall services in certain engagements. We cannot guarantee that these third parties will effectively protect and handle sensitive personal information or other confidential information, or that we will have adequate recourse against these third parties in the event such third parties fail to adequately protect and handle such sensitive or confidential information. If our facilities are damaged, or if we are unable to access and use our facilities, our business and results of operations will be adversely affected. Our operations rely on the ability of our employees to work at specially equipped facilities to perform services for our clients. Although we have some excess capacity and redundancy, we do not have sufficient excess capacity or redundancy (in equipment, facilities, or personnel) to maintain service and operational levels for extended periods if we are unable to use one of our major facilities. Outsourcing these processes to facilities not owned by us is not a viable option. Should we lose access to a facility for any reason, including as a result of a localized outbreak of COVID-19 or another communicable disease, terrorist incident or natural disaster, our service levels are likely to decline or be suspended, clients would go without service or secure replacement services from a competitor. As consequence of such an event, we would suffer a reduction in revenues and harm to (and loss of) client relationships. Significant system disruptions, loss of data center capacity or interruption of telecommunication links could adversely affect our business and results of operations. Our business is heavily dependent upon data centers and telecommunications infrastructures, which are essential to both our call center services and our database services (which require that we efficiently and effectively create, access, manipulate, and maintain large and complex databases). In addition to the third-party data centers we use, we also operate several of our own data centers to support both our own and our clients' needs. Our ability to protect our operations against damage or interruption from fire, flood, tornadoes, power loss, telecommunications or equipment failure, or other disasters and events beyond our control is critical to our continued success. Likewise, as we increase our use of third-party data centers, it is critical that the vendors providing that service adequately protect their data centers from the same risks as we are generally responsible to our client if these third-party vendors do not protect our customers’ data and we do not have the resources to build replacement centers on our own. Our services are very dependent on links to telecommunication providers. We believe we have taken reasonable precautions to protect our data centers and telecommunication links from events that could interrupt our operations. Any damage to the data centers we use or any failure of our telecommunications links could materially adversely affect our ability to continue services to our clients, which could result in loss of revenues, profitability and client confidence, and may adversely impact our ability to attract new clients and force us to expend significant company resources to repair the damage. If our new leaders are unsuccessful, or if we continue to lose key management and are unable to attract and retain the talent required for our business, our operating results could suffer. Over the past three years we have replaced many of our leaders (including our Chief Executive Officer, President, Chairman, Chief Operating Officer, and Chief Financial Officer), some a number of times. If our new leaders fail in their new and additional roles and responsibilities (and more generally if we are unable to attract additional leaders with the necessary skills to manage our business) our business and its operating results may suffer. Further, our prospects depend in large part upon our ability to attract, train, and retain experienced technical, client services, sales, consulting, marketing, and management personnel. While the demand for personnel is also dependent on employment levels, competitive factors, and general economic conditions, our recent business performance may diminish our attractiveness as an employer. The loss or prolonged absence of the services of these individuals could have a material adverse effect on our business, financial position, or operating results. 12 Table of Contents We could fail to adequately protect our intellectual property rights and may face claims for intellectual property infringement. Our ability to compete effectively depends in part on the protection of our technology, products, services, and brands through intellectual property right protections, including copyrights, database rights, trade secrets, trademarks, as well as through domain name registrations, and enforcement procedures. The extent to which such rights can be protected and enforced varies by jurisdiction, and capabilities we procure through acquisitions may have less protection than would be desirable for the use or scale we intend or need. Litigation involving patents and other intellectual property rights has become far more common and expensive in recent years, and we face the risk of additional litigation relating to our use or future use of intellectual property rights of third parties. Despite our efforts to protect our intellectual property, unauthorized parties may attempt to copy or otherwise obtain and use our proprietary information and technology. Monitoring unauthorized use of our intellectual property is difficult, and unauthorized use of our intellectual property may occur. We cannot be certain that trademark registrations will be issued, nor can we be certain that any issued trademark registrations will give us adequate protection from competing products. For example, others may develop competing technologies or databases on their own. Moreover, there is no assurance that our confidentiality agreements with our employees or third parties will be sufficient to protect our intellectual property and proprietary information. Third-party infringement claims and any related litigation against us could subject us to liability for damages, significantly increase our costs, restrict us from using and providing our technologies, products or services or operating our business generally, or require changes to be made to our technologies, products, and services. We may also be subject to such infringement claims against us by third parties and may incur substantial costs and devote significant management resources in responding to such claims, as we have in the recent past. We have been, and continue to be, obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third parties. These costs and distractions could cause our business to suffer. In addition, if any party asserts an infringement claim, we may need to obtain licenses to the disputed intellectual property. We cannot assure you, however, that we will be able to obtain these licenses on commercially reasonable terms or that we will be able to obtain any licenses at all. The failure to obtain necessary licenses or other rights may have an adverse effect on our ability to provide our products and services. Breaches of security, or the perception that e-commerce is not secure, could severely harm our business and reputation. Business-to-business and business-to-consumer electronic commerce requires the secure transmission of confidential information over public networks. Some of our products and services are accessed through or are otherwise dependent on the internet. Security breaches in connection with the delivery of our products and services, or well-publicized security breaches that may affect us or our industry (such as database intrusion) could be severely detrimental to our business, operating results, and financial condition. We cannot be certain that advances in criminal capabilities, cryptography, or other fields will not compromise or breach the technology protecting the information systems that deliver our products, services, and proprietary database information. Data suppliers could withdraw data that we rely on for our products and services. We purchase or license much of the data we use for ourselves and for our clients. Our ability to provide our customers with data is somewhat dependent on the ability to obtain this data. There could be a material adverse impact on our business if owners of the data we use were to curtail access to the data or materially restrict the authorized uses of their data. Data providers could withdraw their data if there is a competitive reason to do so, if there is pressure from the consumer community or if additional regulations are adopted restricting the use of the data. We also rely upon data from other external sources to maintain our proprietary and non-proprietary databases, including data received from customers and various government and public record sources. If a substantial number of data providers or other key data sources were to withdraw or restrict their data, if we were to lose access to data due to government regulation, or if the collection of data becomes uneconomical, our ability to provide products and services to our clients could be materially and adversely affected, which could result in decreased revenues, net income (loss), and earnings (loss) per share. 13 Table of Contents We are unlikely to declare cash dividends or repurchase our shares. Although our board of directors has in the past authorized the payment of quarterly cash dividends on our common stock, we announced in 2016 that we did not plan to declare any further dividends for the foreseeable future. In addition, although our board has authorized stock purchase programs, we are unlikely to make any repurchases in the near term. Decisions to pay dividends on our common stock or to repurchase our common stock will be based upon periodic determinations by our board that such dividends or repurchases are both in compliance with all applicable laws and agreements and in the best interest of our stockholders after considering our financial condition and results of operations, the price of our common stock, credit conditions, and such other factors as are deemed relevant by our board. The failure to pay a cash dividend or repurchase stock could adversely affect the market price of our common stock. Further, the Certificate of Designation for our Series A Convertible Preferred Stock prohibits us from conducting any repurchases of common stock unless we obtain the consent of the holder of such stock. Interest rate increases could affect our results of operations, cash flows and financial position. Interest rate fluctuations in Europe and the U.S. can affect the amount of interest we pay related to our debt and the amount we earn on cash equivalents. Our New Credit Facility bear interest based upon the Bloomberg Short-Term Bank Yield Index Rate. Our results of operations, cash flows, and financial position could be materially or adversely affected by significant increases in interest rates. We also have exposure to interest rate fluctuations in the U.S., specifically money market, commercial paper, and overnight time deposit rates, as these affect our earnings on excess cash. Even with the offsetting increase in earnings on excess cash in the event of an interest rate increase, we cannot be assured that future interest rate increases will not have a material adverse impact on our business, financial position, or operating results. In July 2017, the United Kingdom's Financial Conduct Authority, which regulates the London Interbank Offered Rate (“LIBOR”), announced that, after 2021, it will stop compelling banks to submit rates for the calculation of LIBOR. While the transition to an alternative rate is not in and of itself expected to have a material impact on the Company's earnings, the impact of the transition on the global financial markets and the economy could affect our business. 14 Table of Contents We are subject to risks associated with operations outside the U.S. Harte Hanks conducts business outside of the U.S. During 2021, approximately 17.6% of our revenues were derived from operations outside the U.S., primarily Europe and Asia. We may expand our international operations in the future as part of our growth strategy. Accordingly, our future operating results could be negatively affected by a variety of factors, some of which are beyond our control, including: • • • • • • changes in local, national, and international legal requirements or policies resulting in burdensome government controls, tariffs, restrictions, embargoes, or export license requirements; higher rates of inflation; the potential for nationalization of enterprises; less favorable labor laws that may increase employment costs and decrease workforce flexibility; potentially adverse tax treatment; less favorable foreign intellectual property laws that would make it more difficult to protect our intellectual property from misappropriation; • more onerous or differing data privacy and security requirements or other marketing regulations; • • • • longer payment cycles; social, economic, and political instability; regional conflicts, including Russia’s invasion of Ukraine, as well as any additional economic sanctions adopted in response to such actions; the differing costs and difficulties of managing international operations; • modifications to international trade policy or the imposition of increased or new tariffs, quotas or trade barriers on key commodities; and • geopolitical risk and adverse market conditions caused by changes in national or regional economic or political conditions (which may impact relative interest rates and the availability, cost, and terms of mortgage funds), including with regard to Brexit. In addition, exchange rate fluctuations may have an impact on our future costs or on future cash flows from foreign investments. We have not entered into any foreign currency forward exchange contracts or other derivative instruments to hedge the effects of adverse fluctuations in foreign currency exchange rates. The various risks that are inherent in doing business in the U.S. are also generally applicable to doing business anywhere else and may be exacerbated by the difficulty of doing business in numerous sovereign jurisdictions due to differences in culture, laws, and regulations. If we fail to establish and maintain proper and effective internal control over financial reporting, our operating results and our ability to operate our business could be harmed. Section 404 of the Sarbanes-Oxley Act of 2002 requires that we establish and maintain internal control over financial reporting and we are also required to establish disclosure controls and procedures under applicable SEC rules. An effective internal control environment is necessary to enable us to produce reliable financial reports and is an important component of our efforts to prevent and detect financial reporting errors and fraud. Management is required to provide an annual assessment on the effectiveness of our internal control over financial reporting. Our testing may reveal significant deficiencies in our internal control over financial reporting that are deemed to be material weaknesses and render our internal control over financial reporting ineffective. In the past these assessments and similar reviews have led to the discovery of material weaknesses, all of which have been remediated. However, no assurance can be given that we won't discover material weaknesses in the future. We have incurred and we expect to continue to incur substantial accounting and auditing expenses and expend significant management time in complying with the requirements of Section 404. While an effective internal control environment is necessary to enable us to produce reliable financial reports and is an important component of our efforts to prevent and detect financial reporting errors and fraud, disclosure controls and internal control over financial reporting are generally not capable of preventing or detecting all financial reporting errors and all fraud. A control system, no matter how well-designed and operated, is designed to reduce rather than eliminate the risk of material misstatements in our consolidated financial statements. There are inherent limitations on the effectiveness of internal controls, including collusion, management override and failure in human judgment. A control system can provide only reasonable, not absolute, assurance of achieving the desired control objectives and the design of a control system must reflect the fact that resource constraints exist. If we are not able to comply with the requirements of Section 404, or if we or our independent registered public accounting firm identify deficiencies in our internal control over financial reporting that are deemed to be material weaknesses (i) we could fail to meet our financial reporting obligations; (ii) our reputation may be adversely affected and our business and operating results could be harmed; (iii) the market price of our stock could decline; and (iv) we could be subject to litigation and/or investigations or sanctions by the SEC, or other regulatory authorities. There were no changes in our internal controls over financial reporting during our most recent fiscal year that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. We have not experienced any material impact to our internal controls over financial reporting despite the fact that most of our employees are working remotely due to the COVID-19 pandemic. We are continually monitoring and assessing the impact of COVID-19 on our internal controls to minimize the impact on their design and operating effectiveness. 15 Table of Contents Fluctuation in our revenue and operating results and other factors may impact the volatility of our stock price. The price at which our common stock has traded in recent years has fluctuated greatly and has declined significantly. Our common stock price may continue to be volatile due to a number of factors including the following (some of which are beyond our control): • • • • • • • • variations in our operating results from period to period and variations between our actual operating results and the expectations of securities analysts, investors, and the financial community; the development and sustainability of an active trading market for our common stock; the transition of our common stock from the NYSE to the OTCQX; from OTCQX to NASDAQ; unanticipated developments with client engagements or client demand, such as variations in the size, budget, or progress of engagements, variability in the market demand for our services, client consolidations, and the unanticipated termination of several major client engagements; announcements of developments affecting our businesses; competition and the operating results of our competitors; the overall strength of the economies of the markets we serve and general market volatility; and other factors discussed elsewhere in this Item 1A, “Risk Factors.” Because of these and other factors, investors in our common stock may not be able to resell their shares at or above their original purchase price. Our certificate of incorporation and bylaws contain anti-takeover protections that may discourage or prevent strategic transactions, including a takeover of our company, even if such a transaction would be beneficial to our stockholders. Provisions contained in our certificate of incorporation and bylaws, in conjunction with provisions of the Delaware General Corporation Law, could delay or prevent a third party from entering into a strategic transaction with us, even if such a transaction would benefit our stockholders. For example, our certificate of incorporation and bylaws do not allow written consents by stockholders, and have strict advance notice and disclosure requirements for nominees and stockholder proposals. In addition, the Certificate of Designation for our Series A Convertible Preferred Stock provides for an alternative conversion price in the event of a fundamental transaction which could also discourage strategic transactions. ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES Our business is conducted in facilities worldwide containing aggregate space of approximately 0.9 million squares. All facilities are held under leases, which expire at dates through 2030. See “Item 1 - Business - Facilities”. In the fourth quarter of 2020, we opened our new 300,000 square-foot fulfillment and distribution facility in Kansas City, Kansas. We have since expanded into an additional 100,000 square-foot space and now occupy the full 400,000 square-foot facility. We hold the facility under a lease with a nine-year remaining lease term and believe the rent is consistent with market rates. The facility is FDA registered and licensed for nutritional supplements, medical foods, baby formula and junior food products, chocolates, coffee and tea, edible nuts and seeds, snack foods, pet foods, pet treats, and pet nutritional supplements. We believe our facilities to be adequate for our business and operations as currently administered. ITEM 3. LEGAL PROCEEDINGS Information regarding legal proceedings is set forth in Note L, Litigation and Contingencies, of the “Notes to Consolidated Financial Statements” and is incorporated herein by reference. ITEM 4. MINE SAFETY DISCLOSURES Not applicable. 16 Table of Contents PART II ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Common Stock Our common stock was listed on the OTCQX under the symbol HRTH through November 30, 2021 and has since been listed on the NASDAQ under the symbol HHS. As of January 31, 2022, there were approximately 1,002 common stockholders of record. The last reported share price of our common stock on March 18, 2022 was $7.13. Over-the-counter market quotations reflect inter-dealer prices, without retail mark-up, mark-down or commission and may not necessarily represent actual transactions. Dividend Policy The Company currently does not intend on paying any dividends for the foreseeable future. Any payment of future dividends will be at the discretion of Harte Hanke’s Board of Directors and will depend upon, among other factors, the Company’s earnings, financial condition, current and anticipated capital requirements, plans for expansion, level of indebtedness and contractual restrictions, restrictions in our organizational documents including the Certificate of Designation for our Series A Convertible Preferred Stock, and the provisions of the Company’s then-existing indebtedness and other contractual arrangements. The payment of future cash dividends, if any, would be made only from assets legally available. Issuer Purchases of Equity Securities The following table contains information about our purchases of equity securities during the fourth quarter of 2021: Period October 1 - 31, 2021 November 1 - 30, 2021 December 1 - 31, 2021 Total Total Number of Shares Purchased (1) Average Price Paid per Share — — — — $ $ $ $ Total Number of Shares Purchased as Part of a Publicly Announced Plan (2) — — — — — — — — Maximum Dollar Amount that May Yet Be Spent Under the Plan $ $ $ 11,437,544 11,437,544 11,437,544 (1) Total number of shares purchased includes shares, if any, (i) purchased as part of our publicly announced stock repurchase program, and (ii) pursuant to our 2013 Omnibus Incentive Plan and applicable inducement award agreements with certain executives, withheld to pay withholding taxes upon the vesting of shares. (2) During the fourth quarter of 2021, we did not purchase any shares of our common stock through our stock repurchase program that was publicly announced in August 2014. and have not repurchased any shares under this program since 2015. Under this program, our Board has authorized us to spend up to $20.0 million to repurchase shares of our outstanding common stock. As of December 31, 2021, we have repurchased 150,667 shares and spent $8.6 million under this authorization. Any stock repurchase needs to be approved by our preferred shareholder. 17 Table of Contents ITEM 6. SELECTED FINANCIAL DATA Not applicable. 18 Table of Contents ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Cautionary Note About Forward-Looking Statements This report, including this Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contains “forward-looking statements” within the meaning of the federal securities laws. All such statements are qualified by the cautionary note included under “Forward-Looking Statements” above, which is provided pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may vary materially from what is expressed in or indicated by the forward-looking statements, for the reasons described in this MD&A, in the Risk Factors in Item 1A above or elsewhere in this Annual Report on Form 10-K. Overview The following MD&A section is intended to help the reader understand the results of operations and financial condition of Harte Hanks. This section is provided as a supplement to, and should be read in conjunction with, our Consolidated Financial Statements and the accompanying notes included herein. Harte Hanks, Inc. is a leading global customer experience company operating in three business segments: Marketing Services, Customer Care, and Fulfillment & Logistics Services. Our mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Our services include strategic planning, data strategy, performance analytics, creative development and execution; technology enablement; marketing automation; B2B and B2C e-commerce; cross-channel customer care; and product, print, and mail fulfillment. We are affected by the general, national, and international economic and business conditions in the markets where we and our customers operate. Marketing budgets are largely discretionary in nature, and as a consequence are easier for our clients to reduce in the short-term than all other expenses, which some of our customers did in response to the COVID-19 pandemic. Our revenues are also affected by the economic fundamentals of each industry that we serve, various market factors, including the demand for services by our clients, and the financial condition of and budgets available to our clients, among other factors. Due to the COVID-19 pandemic and other geopolitical uncertainties, including but not limited to the ongoing war between Russia and Ukraine, there is continued uncertainty and significant disruption in the global economy and financial markets. We remain committed to making the investments necessary to execute our multichannel strategy while also continuing to adjust our cost structure to reduce costs. We continue to face a challenging competitive environment. The sale of our direct mail assets and equipment to Summit in April 2020, together with the restructuring activities we undertook over the last two years, have and will continue to result in a decrease of recurring expenses. These are all part of our efforts to prioritize our investments and focus on our core business of partnering with our clients to seamlessly manage experiences with their customers. We believe these efforts are starting to pay-off as we experienced our first year-over-year revenue increase in over five years. Absent any significant shocks to regional and global economic environment, we anticipate continued momentum. Together our revenue increase and cost rationalization have enhanced our liquidity and financial flexibility, and we believe this trend will continue, although no assurance can be given that this will be the case. For additional information, see “Liquidity and Capital Resources” section. 19 Table of Contents Results of Operations Operating results from operations were as follows: In thousands, except per share amounts Revenues Operating expenses Operating income (loss) Operating margin (loss) Other (income) expense Income tax expense (benefit) Net income (loss) Diluted EPS from operations Year ended December 31, 2021 vs. Year ended December 31, 2020 Consolidated Results Revenues 2021 Year Ended December 31, % Change 2020 $ $ $ $ 194,596 186,957 7,639 3.9% (8,620) 1,288 14,971 1.76 10.0% $ -0.3% -172.2% $ -165.7% -211.5% -107.8% -983.8% $ -617.6% $ 176,900 187,476 (10,576) (6.0)% 7,733 (16,615) (1,694) (0.34) Revenues of $194.6 million for the year ended December 31, 2021 increased $17.7 million, or 10.0%, when compared to $176.9 million for the year ended December 31, 2020. Revenue in our Customer Care segment increased $16.0 million, or 27.3%, to $74.7 million driven by strong project-based revenue from new clients and increases in demand by existing clients. Revenue in our Fulfillment & Logistics Services increased $2.4 million, or 3.9%, to $63.5 million and revenue in our Marketing Services declined $0.7 million, or 1.2%, to $56.4 million. For a discussion of the causes and reasons for the year-over-year changes in revenue see “Segment Results” below. Among other factors, our revenue performance will depend on general economic conditions in the markets we serve and how successful we are at maintaining and growing business with existing clients and acquiring new clients. We believe that, in the long-term, an increasing portion of overall marketing and advertising expenditures will be shifted from other advertising media to the type of targeted media advertising we provide resulting in a benefit to our business. Targeted media advertising results can be more effectively tracked, enabling measurement of the return on marketing investment. Operating Expenses Operating expenses of $187.0 million for the year ended December 31, 2021 declined $0.5 million, or 0.3%, when compared to $187.5 million for the year ended December 31, 2020. Labor costs increased by $6.2 million, or 6.0%, when compared to the year ended December 31, 2020, primarily due to higher labor expense in our Customer Care segment driven by the increased headcount due to the increased volume of work. Production and distribution expenses increased $1.0 million, or 2.0%, when compared to the year ended December 31, 2020, primarily due to higher revenue partially offset by cost reduction initiatives. Advertising, Selling and General and Administrative expenses declined $3.7 million or 17.0%, primarily due to lower facility related costs resulting from the consolidation of our locations as well as lower legal expense. Depreciation expense declined $1.0 million, or 29.2%, when compared to the year ended December 31, 2020, primarily due to the disposal of production equipment in our Jacksonville facility which we exited in 2020. The largest components of our operating expenses are labor, transportation expenses and outsourced costs. Each of these costs is, at least in part, variable and tends to fluctuate in line with revenues and the demand for our services. Transportation rates have increased over the last few years due to demand and supply fluctuations within the transportation industry. Future changes in transportation expenses will continue to impact our total production costs and total operating expenses and may have an impact on future demand for our supply chain management services. Postage costs of mailings are borne by our clients and are not directly reflected in our revenues or expenses. For the years ended December 31, 2021 and 2020, we recorded restructuring charges of $6.4 million and $9.4 million, respectively. See Note N, Restructuring Activities, in the Notes to Consolidated Financial Statements for further discussion on restructuring activities. 20 Table of Contents Interest Expense Interest expense, net, for the year ended December 31, 2021, decreased $0.3 million when compared to the year ended December 31, 2020. due to the write off of interest expense related to our PPP Term Note which was forgiven in 2021, as well as the lower interest expense associated with lower debt balances outstanding under our revolving credit facility when compared to the year ended December 31, 2020. Other (Income) Expense, net Total other expense, net was $0.5 million for the year ended December 31, 2021, when compared to other expense of $6.6 million for the year ended December 31, 2020. This $6.1 million decrease in other expense was primarily attributable to a $3.7 million decrease in foreign currency revaluation expense and a $2.2 million reduction of pension expense as a result of the higher return on investment from better asset performance as well as the lower administrative fees due to the restructuring of our pension plans in 2019. Income Taxes Our 2021 income tax expense was $1.3 million for the year ended December 31, 2021, when compared to tax benefit of $16.6 million for the year ended December 31, 2020. The decrease in benefit of $17.9 million was due to the enactment of the CARES Act, which permitted the carryback of Net Operating Losses from the years 2018 through 2020 to tax years when the federal statutory rate was 35%, resulting in the additional tax benefit. Segment Results The following is a discussion and analysis of the results of our reporting segments for the years ended December 31, 2021 and 2020. There are three principal financial measures reported to our CEO (the chief operating decision maker) for use in assessing segment performance and allocating resources. Those measures are revenues, operating income (loss) and operating income (loss) plus depreciation and amortization (“EBITDA”). For additional information, see Note O, Segment Reporting, in the Notes to Consolidated Financial Statements for further discussion. Marketing Services: In thousands Revenues EBITDA Operating Income Operating Income % of Revenue 2021 Year Ended December 31, % Change 2020 $ $ 56,388 7,713 7,183 12.7% -1.2% $ 38.8% $ 45.0% 46.8% 57,093 5,558 4,955 8.7% Marketing Services segment revenue declined $0.7 million, or 1.2%, driven largely by the $3.0 million of mail and data services revenue that was transferred into Marketing Services segment from Fulfillment & Logistics Services segment starting from July 2020 following the sale of the bulk of our direct mail operations and a $3.7 million decline in other Marketing Services revenue for 2021 as a result of the reduction of client budgets due to the COVID-19 pandemic. The contribution margin improved by 8.7% as a result of our cost reduction efforts. 21 Customer Care: In thousands Revenues EBITDA Operating Income Operating Income % of Revenue 2021 Year Ended December 31, % Change 2020 $ $ 74,691 12,569 11,720 15.7% 27.3% $ 82.5% $ 102.4% 59.0% 58,668 6,887 5,790 9.9% Customer Care segment revenue increased $16.0 million primarily due to additional project work and an increase in volumes with existing clients. Operating Income for the year ended December 31, 2021 was $11.7 million, an increase of $5.9 million when compared to the prior year. This increase was driven by higher revenue from extension of COVID-19 related project work and increased volume from other clients. The contribution margin improved by 5.8% for the year end December 31, 2021 due to the increase in revenue as well as our restructuring efforts. Fulfillment & Logistics Services: In thousands Revenues EBITDA Operating Income (Loss) Operating Income (Loss) % of Revenue 2021 Year Ended December 31, % Change 2020 $ $ 63,517 6,698 5,980 9.4% 3.9% $ 582.6% $ 322.5% 314.1% 61,139 (1,388) (2,688) -4.4% Fulfillment & Logistics Services segment revenue increased $2.4 million when compared to the prior year. The elimination of the Company's direct mail operations in the sale to Summit resulted in a $4.7 million revenue decline as outsourced direct mail is now included in our Marketing Services segment. This decline was offset by a $7.1 million revenue increase driven by increased demand from existing customers. Operating income was $6.0 million for 2021 when compared to an operating loss of $2.7 million in the previous year primarily driven by the higher revenue and our cost reduction efforts. 22 Table of Contents Liquidity and Capital Resources Sources and Uses of Cash Our cash and cash equivalent balances were $11.9 million and $29.4 million as of December 31, 2021 and 2020, respectively. Our cash and cash equivalent and restricted cash balances were $15.1 million and $33.6 million as of December 31, 2021 and 2020, respectively. As of December 31, 2021, we had the ability to borrow an additional $18.9 million under our New Credit Facility. During 2020, we received an aggregate of $9.6 million in tax refunds related to our net operating loss (“NOL”) and capital loss carryback for the 2013-2018 tax years. We also expect to receive additional tax refunds of $7.8 million in 2022, as a result of the change to the tax NOL carryback provisions included in the CARES Act. Our principal sources of liquidity are cash on hand, cash provided by operating activities, and borrowings available under our New Credit Facility. Our cash is primarily used for general corporate purposes, working capital requirements, debt service and capital expenditures. At this time, we believe that we will be able to continue to meet our liquidity requirements and fund our fixed obligations (such as debt services, finance and operating leases and unfunded pension plan benefit payments) and other cash needs for our operations for at least the twelve months from the date of this Annual Report through a combination of cash on hand, cash flow from operations, and borrowings under the New Credit Facility. Although the Company believes that it will be able to meet its cash needs for the short and medium term, if unforeseen circumstances arise the company may need to seek alternative sources of liquidity. To date, the COVID-19 pandemic has not had a material impact on the Company’s liquidity or on the Company’s ability to meet its obligations under the New Credit Facility, including its ability to comply with all covenants. We will continue to closely monitor the impact the COVID-19 pandemic has on the Company’s liquidity and assess whether any additional cost saving measures, including capital expenditure deferral or human capital decisions, are needed. Operating Activities Net cash used in operating activities was $1.8 million for the year ended December 31, 2021, when compared to cash used by operating activities of $7.8 million for the year ended December 31, 2020. The $6.0 million year-over-year decrease in cash used by operating activities was primarily driven by the $16.7 million higher net income which was partially offset by $10 million non-cash gain from extinguishment of the PPP Term Note in the year ended December 31, 2021. Investing Activities Net cash used in investing activities was $2.9 million for the year ended December 31, 2021, when compared to cash used in investing activities of $0.8 million for the year ended December 31, 2020. The $2.1 million decrease was mainly due to the $1.9 million of proceeds from the sale of direct mail assets and equipment in the Jacksonville facility to Summit in 2020 and $0.3 million increase in capital expenditure in the year ended December 31, 2021, when compared to the year ended December 31, 2020. Capital expenditure for 2021 was mainly related to technology investment as well as pallet racking for our new Kansas City (KS) facility. Financing Activities Net cash used in financing activities was $13.4 million for the year ended December 31, 2021, when compared to $7.3 million net cash provided by financing activities for the year ended December 31, 2020. The $20.7 million decrease was primarily due to the $10 million of cash proceeds from the PPP Term Note we received in the second quarter of 2020, when compared to $5 million cash proceeds from New Credit Facility for the year ended December 31, 2021,and the $17.1 million paydown of the Texas Capital Credit Facility, when compared to a $1.6 million paydown of the Texas Capital Credit Facility for the year ended December 31, 2020. Foreign Holdings of Cash Consolidated foreign holdings of cash as of December 31, 2021 and 2020 were $2.6 million and $2.5 million, respectively. The Company does not believe it will need to re-patriate foreign cash holdings to meet domestic obligations. Long Term Debt On December 21, 2021, the Company entered into a new three-year, $25,000,000 asset-based revolving credit facility (the "New Credit Facility") with Texas Capital Bank. The Company’s obligations under the New Credit Facility are guaranteed on a joint and several basis by the Company’s material subsidiaries (the “Guarantors”). The New Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, between the Company, TCB and the other grantors party thereto (the "Security Agreement"). The New Credit Facility provides for loans up to the lesser of (a) $25,000,000, and (b) the amount available under a "borrowing base" calculated primarily by reference to the Company's cash and cash equivalents and accounts receivables. The New Credit Facility allows the Company to use up to $3,000,000 of its borrowing capacity to issue letters of credit. The loans under the New Credit Facility accrue interest at a varying rate equal to the Bloomberg Short-Term Bank Yield Index Rate plus a margin of 2.25% per annum. The outstanding amounts advanced under the New Credit Facility are due and payable in full on December 21, 2024. The Company may voluntarily prepay all or any portion of the loans advanced under the New Credit Facility at any time, without premium or penalty. The New Credit Facility is subject to mandatory prepayments (i) from the net proceeds of asset dispositions not otherwise permitted under the New Credit Facility; (ii) if the unpaid principal balance under the New Credit Facility plus the aggregate face amount of all outstanding letters of credit exceeds the borrowing base; (iii) in an amount equal to 50% of the net proceeds of issuances of capital stock (subject to customary exceptions); or (iv) in an amount equal to the net proceeds from any issuance of debt not otherwise permitted under the New Credit Facility. The New Credit Facility contains certain covenants restricting the Company's and its subsidiaries' ability to create, incur, assume or become liable for indebtedness; make certain investments; pay dividends or repurchase the Company's stock; create, incur or assume liens; consummate mergers or acquisitions; liquidate, dissolve, suspend or cease operations; or modify accounting or tax reporting methods (other than as required by U.S. GAAP). In connection with entering into the New Credit Facility, the Company and Texas Capital Bank terminated the old Texas Capital Credit Facility. Prior to termination of the old Texas Capital Credit Facility, the Company used cash on hand to pay down $8.1 million outstanding and the remaining $5 million of loans outstanding were deemed to be outstanding under the New Credit Facility. Texas Capital Bank did not require the New Credit Facility to be guaranteed by HHS Guaranty, LLC, an entity formed to provide credit support for the Company by certain members of the Shelton family (descendants of one of the Company's founders) or any other third-party credit support. As of December 31, 2021 and 2020, we had letters of credit in the amount of $1.1 million and $1.8 million outstanding, respectively. No amounts were drawn against these letters of credit as of December 31, 2021 and 2020. These letters of credit exist to support insurance programs relating to workers’ compensation, automobile, and general liability. We had no other off- balance sheet financing arrangements as of December 31, 2021 and 2020. As of December 31, 2021, we had $5.0 million of borrowings outstanding under the New Credit Facility. As of December31, 2020, we had $17.1 million of borrowings outstanding under the Texas Capital Facility. As of December 31, 2021, we had the ability to borrow an additional $18.9 million under the New Credit Facility. On April 20, 2020, the Company received loan proceeds in the amount of $10.0 million under the Small Business Administration ("SBA") PPP Term Note. On June 10, 2021, we received notice that the entire amount of our PPP Term Note was forgiven by the SBA because we used the proceeds from the loan as contemplated under the CARES Act. We recorded the $10.0 million of debt extinguishment as "Gain from extinguishment of debt (Paycheck Protection Program Term Note)" in the Consolidated Statements of Comprehensive Income (Loss). 23 Table of Contents Dividends We did not pay any dividends in either 2021 or 2020. We currently intend to retain any future earnings and do not expect to pay cash dividends on our common stock in the foreseeable future. Any future dividend declaration can be made only upon, and subject to, approval of our Board, based on its business judgment. Share Repurchase During 2021 and 2020, we did not repurchase any shares of our common stock under our current stock repurchase program that was publicly announced in August 2014. Under our current program we are authorized to spend up to $20.0 million to repurchase shares of our outstanding common stock. As of December 31, 2021, we had authorization of $11.4 million remaining under this program. From 1997 through December 31, 2015, we repurchased 6.8 million shares for an aggregate of $1.2 billion under this program and previously announced programs. We have not made any repurchases under the program since 2015. Any repurchases under the program would require the consent of the holders of our Series A Convertible Preferred Stock. Outlook We consider such factors as total cash and cash equivalents and restricted cash, current assets, current liabilities, total debt, revenues, operating income (loss), cash flows from operations, investing activities, and financing activities when assessing our liquidity. Our management of cash is designed to optimize returns on cash balances and to ensure that it is readily available to meet our operating, investing, and financing requirements as they arise. We believe that there are no conditions or events, considered in the aggregate, that raise substantial doubt about our ability to continue as a going concern for the twelve months following the issuance of the Consolidated Financial Statements. 24 Table of Contents Critical Accounting Policies and Estimates Our Consolidated Financial Statements are prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”), which requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, costs and expenses, and related disclosures. On an ongoing basis, we evaluate our estimates and assumptions based on historical experience and on various other assumptions that we believe are reasonable under the circumstances. Our actual results could differ from these estimates under different assumptions or conditions. The areas that we believe involve the most significant management estimates and assumptions are detailed below. On an ongoing basis, management reviews its estimates and assumptions based on currently available information. Critical accounting policies are defined as those that, in our judgment, are most important to the portrayal of our Company’s financial condition and results of operations and which require complex or subjective judgments or estimates. The areas that we believe involve the most significant management estimates and assumptions are detailed below. Our Significant Accounting policies are described in Note A, Overview and Significant Accounting Policies, in the Notes to Consolidated Financial Statement. Revenue Recognition Application of various accounting principles in accordance with U.S. GAAP related to measurement and recognition of revenue requires us to make significant judgments and estimates. Specifically, complex arrangements with non-standard terms and conditions may require significant contract interpretation to determine appropriate accounting. For revenue generated from arrangements that involve third parties, there is significant judgment in evaluating whether we are the principal, and report revenue on a gross basis, or the agent, and report revenue on a net basis. Income Taxes We are subject to income taxes in the United States and numerous other jurisdictions. Significant judgment is required in determining our provision for income taxes and income tax assets and liabilities, including evaluating uncertainties in the application of accounting principles and complex tax laws. We record a provision for income taxes for the anticipated tax consequences of the reported results of operations using the asset and liability method. Under this method, we recognize deferred tax assets and liabilities for the expected future tax consequences of temporary differences between the financial reporting and tax basis of assets and liabilities, as well as for operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using the tax rates that are expected to apply to taxable income for the years in which those tax assets and liabilities are expected to be realized or settled. We record a valuation allowance to reduce our deferred tax assets to the net amount that we believe is more likely than not to be realized. For additional information on the valuation allowance see Note I, Income Taxes, in the Notes to Consolidated Financial Statements. We recognize tax benefits from uncertain tax positions only if we believe that it is more likely than not that the tax position will be sustained on examination by the taxing authorities based on the technical merits of the position. Although we believe that we have adequately reserved for our uncertain tax positions, we can provide no assurance that the final tax outcome of these matters will not be materially different. We adjust these reserves when facts and circumstances change, such as the closing of a tax audit or the refinement of an estimate. To the extent that the final tax outcome of these matters is different than the amounts recorded, such differences will affect the provision for income taxes in the period in which such determination is made and could have a material impact on our financial condition and operating results. The provision for income taxes includes the effects of any reserves that we believe are appropriate, as well as the related net interest and penalties. Recent Accounting Pronouncements See Note B, Recent Accounting Pronouncements, in the Notes to Consolidated Financial Statements for a discussion of certain accounting standards that we have recently adopted and certain accounting standards that we have not yet been required to adopt and may be applicable to our future financial condition and results of operations. 25 Table of Contents ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK. Not applicable. ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA The Financial Statements required to be presented under Item 8 are presented in the Consolidated Financial Statements and the notes thereto beginning at page 32 of this Form 10-K (Financial Statements). 26 Table of Contents ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES Evaluation of Disclosure Controls and Procedures We maintain disclosure controls and procedures as defined in Rule 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) that are designed to ensure that information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to management, including our Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”) as appropriate to allow timely decisions regarding required disclosure. Our management, including our CEO and CFO, evaluated the effectiveness of our disclosure controls and procedures pursuant to Rules 13a-15(e) and 15d-15(e) under the Exchange Act as of December 31, 2021. Based upon such evaluation, our CEO and CFO concluded that the design and operation of these disclosure controls and procedures were effective, at the “reasonable assurance” level, to ensure information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC rules and forms. Management’s Report on Internal Control Over Financial Reporting Management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)). Our internal control over financial reporting is a process designed by, or under the supervision of our CEO and CFO to provide reasonable assurance regarding the reliability of financial reporting and the preparation of the Company’s financial statements for external purposes in accordance with U.S. GAAP. Management evaluated, under the supervision of our CEO and CFO, the design and effectiveness of the Company’s internal control over financial reporting based on the framework in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organization of the Treadway Commission (“COSO”). Based on this assessment, management concluded that internal control over financial reporting was effective. Changes in Internal Control over Financial Reporting There were no changes in our internal controls over financial reporting during our most recent fiscal year that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. We have not experienced any material impact to our internal controls over financial reporting despite the fact that most of our employees are working remotely due to the COVID-19 pandemic. We are continually monitoring and assessing the impact of COVID-19 on our internal controls to minimize the impact on their design and operating effectiveness. ITEM 9B. OTHER INFORMATION None. 27 Table of Contents ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE PART III Information required by this item will be included in an amendment hereto or a definitive proxy statement to be filed with the SEC within 120 days of the fiscal year ended December 31, 2021. ITEM 11. EXECUTIVE COMPENSATION Information required by this item will be included in an amendment hereto or a definitive proxy statement to be filed with the SEC within 120 days of the fiscal year ended December 31, 2021. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS Information required by this item will be included in an amendment hereto or a definitive proxy statement to be filed with the SEC within 120 days of the fiscal year ended December 31, 2021. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE Information required by this item will be included in an amendment hereto or a definitive proxy statement to be filed with the SEC within 120 days of the fiscal year ended December 31, 2021. ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES Information required by this item will be included in an amendment hereto or a definitive proxy statement to be filed with the SEC within 120 days of the fiscal year ended December 31, 2021. 28 Table of Contents ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES 15(a)(1) Financial Statements PART IV The financial statements filed as part of this report and referenced in Item 8 are presented in the Consolidated Financial Statements and the notes thereto beginning at page 30 of this Form 10-K (Financial Statements). 15(a)(2) Financial Statement Schedules All schedules for which provision is made in the applicable rules and regulations of the SEC have been omitted as the schedules are not required under the related instructions, are not applicable, or the information required thereby is set forth in the Consolidated Financial Statements or notes thereto. 15(a)(3) Exhibits The Exhibit Index following the Notes to Consolidated Financial Statements in this Form 10-K lists the exhibits that are filed or furnished, as applicable, as part of this Form 10-K. 29 Table of Contents Harte Hanks, Inc. and Subsidiaries Index to Consolidated Financial Statements Report of Independent Registered Public Accounting Firm on the Consolidated Financial Statements (PCAOB ID: 23) Consolidated Balance Sheets as of December 31, 2021 and 2020 Consolidated Statements of Comprehensive Income (Loss) for the years ended December 31, 2021 and 2020 Consolidated Statements of Changes in Stockholders' Deficit for the years ended December 31, 2021 and 2020 Consolidated Statements of Cash Flows for the years ended December 31, 2021 and 2020 Notes to Consolidated Financial Statements 31 32 33 34 35 36 All schedules for which provision is made in the applicable rules and regulations of the SEC have been omitted as the schedules are not required under the related instructions, are not applicable, or the information required thereby is set forth in the consolidated financial statements or notes thereto. 30 Table of Contents REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the shareholders and the board of directors of Harte Hanks, Inc. and Subsidiaries Opinion on the Financial Statements We have audited the accompanying consolidated balance sheets of Harte Hanks, Inc. and Subsidiaries (the "Company") as of December 31, 2021 and 2020, and the related consolidated statements of comprehensive income (loss), changes in stockholders’ deficit, and cash flows for each of the two years in the period ended December 31, 2021, and the related notes (collectively referred to as the "consolidated financial statements"). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2021 and 2020, and the results of its operations and its cash flows for each of the two years in the period ended December 31, 2021, in conformity with accounting principles generally accepted in the United States of America. Basis for Opinion These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s consolidated financial statements based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB") and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audits, we are required to obtain an understanding of internal control over financial reporting, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below are matters arising from the current period audit of the financial statements that was communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing separate opinions on the critical audit matter or on the accounts or disclosures to which it relates. Revenue from Contracts with Customers As described in Note C to the consolidated financial statements, the Company recorded $194.6 million in revenue for the year ended December 31, 2021, which consists of three major revenue streams. The nature of the services offered by each revenue stream is different, and the Company’s process for revenue recognition differs between each of the discrete revenue streams. Additionally, a portion of the Company’s revenue is recognized through large volumes of low-dollar transactions. The Company’s revenue recognition processes are reliant upon a combination of automated and manual controls which rely on several distinct information technology (IT) systems. We identified revenue from contracts with customers as a critical audit matter. Obtaining an understanding of the complex processes and systems used in the Company’s revenue recognition and evaluating the processes and related internal controls for multiple revenue streams required significant auditor effort, including specialized skills and knowledge related to several distinct IT systems. Additionally, determining the nature and extent of our audit procedures and evaluating the overall sufficiency of the audit evidence required subjective auditor judgment. Addressing the critical audit matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included, among others: ● Testing the design and operating effectiveness of key process-level controls related to revenue, including both manual and automated controls. ● Involving IT professionals with specialized skills and knowledge who assisted in the identification of key systems used for the processing and recording of revenue transactions and testing the general IT controls over each of these systems. ● For a selection of transactions, comparing the amount of revenue recorded for consistency with underlying supporting documentation. ● Evaluating the overall sufficiency of the audit evidence obtained over revenue /s/ Baker Tilly US, LLP We have served as the Company’s auditor since 2019. Tewksbury, Massachusetts March 21, 2022 31 Table of Contents Harte Hanks, Inc. and Subsidiaries Consolidated Balance Sheets In thousands, except per share and share amounts ASSETS Current assets Cash and cash equivalents Restricted cash Accounts receivable (less allowance of $266 at December 31, 2021 and $241 at December 31, 2020) Unbilled accounts receivable Contract assets Prepaid expenses Prepaid income tax and income tax receivable Other current assets Total current assets Property, plant and equipment Buildings and improvements Equipment and furniture Software Software development and equipment installations in progress Gross property, plant and equipment Less accumulated depreciation Net property, plant and equipment Right-of-use assets Other assets Total assets LIABILITIES AND STOCKHOLDERS’ DEFICIT Current liabilities Accounts payable and accrued expenses Accrued payroll and related expenses Short-term debt Deferred revenue and customer advances Customer postage and program deposits Other current liabilities Short-term lease liabilities Total current liabilities Long-term debt, net of current portion Pension liabilities - Qualified plans Pension liabilities - Nonqualified plan Long-term lease liabilities Other long-term liabilities Total liabilities Preferred stock, $1 par value, 1,000,000 shares authorized; 9,926 shares of Series A Convertible Preferred Stock, issued and outstanding Stockholders’ deficit Common stock, $1 par value, 25,000,000 shares authorized,12,121,484 shares issued, 6,976,144 and 6,599,309 shares outstanding at December 31, 2021 and December 31, 2020, respectively Additional paid-in capital Retained earnings Less treasury stock, 5,145,340 shares at cost at December 31, 2021 and 5,522,175 shares at cost at December 31, 2020 Accumulated other comprehensive loss Total stockholders’ deficit Total liabilities, preferred stock and stockholders’ deficit See Accompanying Notes to Consolidated Financial Statements. 32 December 31, 2021 2020 $ 11,911 3,222 41,051 8,134 622 1,948 7,456 1,031 75,375 6,430 21,189 29,949 2,691 60,259 (52,512) 7,747 22,142 2,597 107,861 $ $ 16,132 7,028 — 3,942 6,496 2,291 6,553 42,442 5,000 27,359 25,140 19,215 3,697 122,853 29,408 4,154 36,023 5,510 613 2,256 7,388 886 86,238 8,882 33,650 32,693 315 75,540 (69,662) 5,878 24,750 2,632 119,498 16,294 5,248 4,926 4,661 6,497 2,903 6,663 47,192 22,174 40,512 26,978 21,295 4,747 162,898 9,723 9,723 12,121 290,711 811,094 (1,085,313) (53,328) (24,715) 107,861 $ 12,121 383,043 796,123 (1,178,799) (65,611) (53,123) 119,498 $ $ $ $ Table of Contents Harte Hanks, Inc. and Subsidiaries Consolidated Statements of Comprehensive Income (Loss) In thousands, except per share amounts Operating revenue Operating expenses Labor Production and distribution Advertising, selling, general and administrative Restructuring expense Depreciation expense Total operating expenses Operating income (loss) Other (income) expense, net Interest expense, net Gain from extinguishment of debt (Paycheck Protection Program Term Note) Other, net Total other (income) expense, net Income (loss) before income taxes Income tax expense (benefit) Net income (loss) Less: Preferred stock dividends Less: Earnings attributable to participating securities Income (loss) attributable to common stockholders Earnings (loss) per common share Basic Diluted Weighted-average shares used to compute income (loss) per share attributable to common shares Basic Diluted Comprehensive income (loss), net of tax Net income (loss) Adjustment to pension liability Foreign currency translation adjustments Total other comprehensive income (loss), net of tax Year Ended December 31, 2021 2020 $ 194,596 $ 109,917 50,264 17,858 6,359 2,559 186,957 7,639 903 (10,000) 477 (8,620) 16,259 1,288 14,971 $ 496 1,858 12,617 $ 1.85 1.76 $ $ 6,802 7,209 $ $ $ $ $ 14,971 $ 14,150 (1,867) 12,283 Comprehensive income (loss) $ 27,254 $ See Accompanying Notes to Consolidated Financial Statements. 33 176,900 103,675 49,290 21,522 9,374 3,615 187,476 (10,576) 1,164 — 6,569 7,733 (18,309) (16,615) (1,694) 496 — (2,190) (0.34) (0.34) 6,469 6,469 (1,694) (4,657) 2,180 (2,477) (4,171) Table of Contents Harte Hanks, Inc. and Subsidiaries Consolidated Statements of Changes in Stockholders’ Deficit Preferred Common Paid-in Retained Treasury Additional Accumulated Other Comprehensive In thousands Balance at December 31, 2019 Stock-based compensation Vesting of RSU's Net loss Other comprehensive loss Balance at December 31, 2020 Exercise of stock options Stock-based compensation Vesting of RSU's Net income Other comprehensive income Balance at December 31, 2021 See Accompanying Notes to Consolidated Financial Statements. Stock Stock Capital Earnings (loss) income $ $ $ 9,723 — — — — 9,723 — — — — — 9,723 $ $ $ $ $ 797,817 — — (1,694) — 796,123 — — — 14,971 — 811,094 $ $ 447,022 753 (64,732) — — 383,043 $ (6,708) 1,445 (87,069) — — 290,711 $ 12,121 — — — — 12,121 — — — — — 12,121 $ $ $ 34 Stock (1,243,509) $ — 64,710 — — (1,178,799) $ 6,802 — 86,684 — — (1,085,313) $ Total Stockholders’ Equity (Deficit) (63,134) $ — — — (2,477) (65,611) $ — — — — 12,283 (53,328) $ (49,683) 753 (22) (1,694) (2,477) (53,123) 94 1,445 (385) 14,971 12,283 (24,715) Table of Contents Harte Hanks, Inc. and Subsidiaries Consolidated Statements of Cash Flows In thousands Cash Flows from Operating Activities Net income (loss) Adjustments to reconcile net income (loss) to net cash used in operating activities Depreciation expense Restructuring Stock-based compensation Gain from extinguishment of debt (Paycheck Protection Program Term Note) Net pension (payment) cost Deferred income taxes Changes in assets and liabilities, net of dispositions: (Increase) decrease in accounts receivable, net and contract assets (Increase) decrease in prepaid expenses, income tax receivable and other current assets Decrease in accounts payable and accrued expense Decrease in other accrued expenses and liabilities Net cash used in operating activities Cash Flows from Investing Activities Purchases of property, plant and equipment Proceeds from the sale of property, plant and equipment Net cash used in investing activities Cash Flows from Financing Activities Borrowings Repayment of borrowings Debt financing costs Payment of finance leases Treasury stock activities Net cash (used in) provided by financing activities Effect of exchange rate changes on cash, cash equivalents and restricted cash Net decrease in cash and cash equivalents and restricted cash Cash and cash equivalents and restricted cash at beginning of year Cash and cash equivalents and restricted cash at end of year Supplemental disclosures Cash paid for interest Cash received for income taxes, net of payments Non-cash investing and financing activities Purchases of property, plant and equipment included in accounts payable and accrued expense See Accompanying Notes to Consolidated Financial Statements 35 Year Ended December 31, 2021 2020 $ 14,971 $ 2,559 913 1,469 (10,000) (717) — (9,175) 925 (395) (2,313) (1,763) (3,046) 146 (2,900) 5,000 (17,100) (795) (227) (291) (13,413) (353) (18,429) 33,562 15,133 $ 490 1,323 $ $ 2,715 $ $ $ $ $ (1,694) 3,615 3,195 764 — (7,134) (244) (931) (3,469) (997) (945) (7,840) (2,699) 1,924 (775) 10,000 (1,600) (653) (412) (22) 7,313 742 (560) 34,122 33,562 652 9,216 1,965 Table of Contents Harte Hanks, Inc. and Subsidiaries Notes to Consolidated Financial Statements Note A — Overview and Significant Accounting Policies Background Harte Hanks, Inc. together with its subsidiaries (“Harte Hanks,” “Company,” “we,” “our,” or “us”) is a leading global customer experience company. With offices in North America, Asia- Pacific and Europe, Harte Hanks works with some of the world’s most respected brands. The Company is closely monitoring the impact of the COVID-19 pandemic on all aspects of its business. In connection with the pandemic, some of our customers have reduced their demand for our services while other customers have requested accommodations including extensions of payment or restructuring of agreements. In addition, some of our customers have declared bankruptcy and it is possible that additional customers will file for bankruptcy in the coming months. Our Customer Care business has experienced increases in volumes and has added new business from existing clients as well as new clients due to the increased demand for these services driven by COVID-19. While the COVID-19 pandemic has not had a material adverse impact on the Company’s business operations, liquidity or ability to comply with covenants to date, the pandemic has caused significant volatility in the global markets and has caused many companies to slow production or find alternative means for employees to perform their work. It is possible that the COVID-19 pandemic, the measures taken by governments around the globe, including in connection with the emergence of variants of the virus and the resulting economic impact may materially and adversely affect the Company’s results of operations, cash flows and financial position as well as the financial stability of its customers. The COVID-19 pandemic may also exacerbate other risks discussed in Part I, “Item 1A. Risk Factors” in this Annual Report on Form-10K, which could materially affect our business, financial condition, or future results. Refer to "Item 1A. Risk Factors" in this Annual Report on Form 10-K for a further discussion on COVID-19 and the risks the Company currently faces. Segment Reporting The Company operates three business segments: Marketing Services; Customer Care; and Fulfillment & Logistics Services. Our Chief Executive Officer (“CEO”) is considered to be our chief operating decision maker. Our CEO reviews our operating results on an aggregate basis for purposes of allocating resources and evaluating financial performance by using the three financial measures: revenue, operating income (loss) and operating income (loss) plus depreciation and amortization (EBITDA). Geographic Concentrations Depending on the needs of our clients, our services are provided through an integrated approach through twelve facilities worldwide, of which four are located outside of the U.S. The following table provides information about the operations in different geographic area for the periods indicated: In thousands Revenue (1) United States Other countries Total revenue Year Ended December 31, 2021 2020 $ $ 175,437 $ 19,159 194,596 $ 156,688 20,212 176,900 36 Table of Contents In thousands Property, plant and equipment (2) United States Other countries Total property, plant and equipment (1) Geographic revenues are based on the location of the service being performed. (2) Property, plant and equipment are based on physical location. Revenue and Credit Concentration December 31, 2021 2020 $ $ 7,549 $ 198 7,747 $ 5,495 383 5,878 One customer represented 14.6% of total accounts receivable as of December 31, 2021. The same customer comprised 15.1% of total revenue for the year ended December 31, 2021. One customer represented 10% of total accounts receivable as of December 31, 2020. Another customer comprised 11.2% of total revenue for the year ended December 31, 2020. Our largest 25 customers in terms of revenue comprised 72.6% and 62.0% of total revenue for the years ended December 31, 2021 and 2020, respectively. Related Party Transactions From 2016 until October 2020, we conducted business with Wipro, whereby Wipro provided us with a variety of technology-related services. We have since terminated all service agreements with Wipro. Effective January 30, 2018, Wipro became a related party when it purchased 9,926 shares of our Series A Preferred Stock (which are convertible at Wipro’s option into 1,001,614 shares, or 14% of our Common Stock as of December 31, 2021), for aggregate consideration of $9.9 million. For information pertaining to the Company’s preferred stock, See Note E, Convertible Preferred Stock. Consolidation The accompanying audited consolidated financial statements include the accounts of Harte Hanks, Inc. and its subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may refer to Harte Hanks, Inc., one or more of its consolidated subsidiaries, or all of them taken as a whole, as the context may require. Use of Estimates Preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported and disclosed in the financial statements and the accompanying notes. Actual results could differ materially from those estimates due to uncertainties. Such estimates include, but are not limited to, estimates related to lease accounting; pension accounting; fair value for purposes of assessing long-lived assets for impairment; revenue recognition; income taxes; stock-based compensation and contingencies. On an ongoing basis, management reviews its estimates and assumptions based on currently available information. Changes in facts and circumstances could result in revised estimates and assumptions. Operating Expense Presentation in the Consolidated Statements of Comprehensive Income (Loss) The “Labor” line in the Consolidated Statements of Comprehensive Income (Loss) includes all employee payroll and benefits costs, including stock-based compensation and temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not include labor, depreciation, or amortization expense. Revenue Recognition We recognize revenue upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for those products or services based on the relevant contract. We apply the following five-step revenue recognition model: • • • • • Identification of the contract, or contracts, with a customer Identification of the performance obligations in the contract Determination of the transaction price Allocation of the transaction price to the performance obligations in the contract Recognition of revenue when (or as) we satisfy the performance obligation Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not directly reflected in our revenue. 37 Table of Contents Revenue from agency and digital services, direct mail, logistics, fulfillment and contact center is recognized as the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically a set fixed price or rate by transaction occurrence, service provided, time spent, or product delivered. For arrangements requiring the design and build out of a database, revenue is not recognized until client acceptance occurs. Up-front fees billed during the setup phase for these arrangements are deferred and direct build costs are capitalized. Pricing for these types of arrangements is typically based on a fixed price determined in the contract. Revenue from other database marketing solutions is recognized ratably over the contractual service period. Pricing for these services is typically based on a fixed price per month or per contract. Fair Value of Financial Instruments Financial Accounting Standards Board ("FASB") Accounting Standard Codification ("ASC") 820, Fair Value Measurements and Disclosures, ("ASC 820") defines fair value as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. ASC 820 also establishes a fair value hierarchy that prioritizes the inputs used in valuation methodologies into three levels: Level 1 Quoted prices in active markets for identical assets or liabilities. Level 2 Observable inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3 Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is disclosed in Note H, Employee Benefit Plans. Cash Equivalents All highly liquid investments with an original maturity of 90 days or less at the time of purchase are considered to be cash equivalents. Cash equivalents are carried at cost, which approximates fair value. Restricted Cash In our normal business operation, we receive cash from our customers for certain customer program service funding. As these programs impose legal restrictions on the commingling of funds, we present this cash as restricted cash. Allowance for Doubtful Accounts We maintain an allowance for doubtful accounts which is used to reduce accounts receivable to the amount of cash expected to be collected. The methodology used to determine the minimum allowance is based on our prior collection experience and is generally related to the accounts receivable balance in various aging categories. The balance is also influenced by specific clients’ financial strength and circumstance. Accounts that are determined to be uncollectible are written off in the period in which they are determined to be uncollectible. Periodic changes to the allowance of doubtful accounts balance are recorded as increases or decreases to bad debt expense, which is included in the “Advertising, selling, general, and administrative” line of our Consolidated Statements of Comprehensive Income (Loss). The changes in the allowance for doubtful accounts consisted of the following: In thousands Balance at beginning of year Net charges to expense Amounts recovered against the allowance Balance at end of year Year Ended December 31, 2021 2020 241 $ 95 (70) 266 $ 666 115 (540) 241 $ $ 38 Table of Contents Property, Plant and Equipment Property, plant and equipment are stated at cost, less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of the assets. The general ranges of estimated useful lives are: Buildings and improvements Software Equipment and furniture Years 3 to 40 2 to 10 3 to 20 Long-lived assets such as property, plant and equipment are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. The carrying amount of a long-lived asset group is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the use and eventual disposition of the asset group. We recorded a $0.2 million and $0.8 million impairment of long-lived assets in 2021 and 2020, respectively. Leases We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit interest rate, we use our incremental borrowing rate based on the information available at commencement date of each lease to determine the present value of lease payments. The operating lease ROU assets also include any lease payments made and exclude lease incentives. Our lease terms may include options to extend or terminate the lease, which are included in the lease ROU assets when it is reasonably certain that we will exercise that option. Lease expense for lease payments is recognized on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components, which are generally accounted for separately. For certain real estate leases, we account for the lease and non-lease components as a single lease component. Capitalization of Software Development Costs Capitalized software costs for research and development are amortized over a five-year period. On an ongoing basis, management reviews the valuation of these software costs to determine if there has been impairment to the carrying value of these assets, and adjusts this value accordingly. Income Taxes Income tax expense includes U.S. and international income taxes accounted for under the asset and liability method. Certain income and expenses are not reported in tax returns and financial statements in the same year. Such temporary differences are reported as deferred tax. Deferred tax assets are reported net of valuation allowances where we have assessed that it is more likely than not that a tax benefit will not be realized. Earnings Per Share Basic earnings per common share is based upon the weighted-average number of common shares outstanding during the period. Diluted earnings per common share is based upon the weighted-average number of common shares and dilutive common stock equivalents outstanding during the period. Dilutive common stock equivalents are calculated based on the assumed exercise of stock options and vesting of unvested shares using the treasury stock method. 39 Table of Contents Stock-Based Compensation All share-based awards are recognized as operating expense in the “Labor” line of the Consolidated Statements of Comprehensive Income (Loss). Calculated expense is based on the fair values of the awards on the date of grant and is recognized over the requisite service period or performance period of the awards. Reserve for Healthcare, Workers’ Compensation, Automobile and General Liability We are self-insured for the majority of our healthcare insurance. We pay actual medical claims up to a stop loss limit of $0.3 million. In the fourth quarter of 2016, we moved to a guaranteed cost program for our workers’ compensation programs. The reserve is estimated using current claims activity, historical experience, and claims incurred but not reported. We use loss development factors that consider both industry norms and company specific information. Our liability is recorded at the estimate of the ultimate cost of claims at the balance sheet date. At December 31, 2021 and 2020, our reserve for healthcare, workers’ compensation, net, automobile, and general liability was $1.2 million and $1.4 million, respectively. Periodic changes to the reserve for workers’ compensation, automobile and general liability are recorded as increases or decreases to insurance expense, which is included in the “Advertising, selling, general and administrative” line of our Consolidated Statements of Comprehensive Income (Loss). Periodic changes to the reserve for healthcare are recorded as increases or decreases to employee benefits expense, which is included in the “Labor” line of our Consolidated Statements of Comprehensive Income (Loss). Foreign Currencies In most instances the functional currencies of our foreign operations are the local currencies. Assets and liabilities recorded in foreign currencies are translated in U.S. dollars at the exchange rate on the balance sheet date. Revenue and expenses are translated at average rates of exchange prevailing during a given month. Adjustments resulting from this translation are charged or credited to other comprehensive income (loss). Note B - Recent Accounting Pronouncements Recent Accounting Guidance Not Yet Adopted In June 2016, the FASB issued ASU 2016-13, Financial Instruments—Credit Losses. This ASU added a new impairment model (known as the current expected credit loss (“CECL”) model) that is based on expected losses rather than incurred losses. Under the new guidance, an entity recognizes as an allowance its estimate of expected credit losses. The CECL model applies to most debt instruments, trade receivables, lease receivables, financial guarantee contracts, and other loan commitments. The CECL model does not have a minimum threshold for recognition of impairment losses and entities will need to measure expected credit losses on assets that have a low risk of loss. As a smaller reporting company pursuant to Rule 12b-2 of the Securities Exchange Act of 1934, as amended, these changes become effective for the Company on January 1, 2022. The Company is currently evaluating the potential impact and does not believe the impact will be material. 40 Table of Contents Note C - Revenue from Contracts with Customers In May 2014, the FASB issued Accounting Standards Update (ASU) 2014-09, Revenue from Contracts with Customers,(ASC 606). Under ASC 606, Revenue from Contracts with Customers, an entity recognizes revenue when its customer obtains control of promised goods or services, in an amount that reflects the consideration the entity expects to receive in exchange for those goods or services. To determine revenue recognition for arrangements that are within the scope of the new standard, the entity performs the following five steps: (i) identify the contract(s) with a customer; (ii) identify the performance obligations in the contract; (iii) determine the transaction price; (iv) allocate the transaction price to the performance obligations in the contract; and (v) recognize revenue when (or as) the entity satisfies a performance obligation. This standard requires disclosure of the nature, amount, timing, and uncertainty of revenue and cash flows arising from contracts with customers. This standard also includes criteria for the capitalization and amortization of certain contract acquisition and fulfillment costs. Under ASC 606, revenue is recognized when control of the promised goods or services is transferred to the customer, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services. Our contracts with customers state the terms of sale, including the description, quantity, and price of the product sold or service provided. Payment terms can vary by contract, but the period between invoicing and when payment is due is not significant. The Company's contracts with its customers generally do not include rights of return or a significant financing component. Consistent with legacy U.S. GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis. 41 Table of Contents Disaggregation of Revenue We disaggregate revenue by three key revenue streams which are aligned with our business segments. The nature of the services offered by each key revenue stream is different. The following tables summarize revenue from contracts with customers for the years ended December 31, 2021 and 2020 from our three business segments and the pattern of revenue recognition: In thousands Marketing Services Customer Care Fulfillment & Logistics Services Total Revenue In thousands Marketing Services Customer Care Fulfillment & Logistics Services Total Revenue Revenue for performance obligations recognized over time For the Year Ended December 31, 2021 Revenue for performance obligations recognized at a point in time $ $ 48,450 74,691 55,754 178,895 $ $ 7,938 — 7,763 15,701 $ $ Revenue for performance obligations recognized over time For the Year Ended December 31, 2020 Revenue for performance obligations recognized at a point in time $ $ 51,421 58,668 52,503 162,592 $ $ 5,672 — 8,636 14,308 $ $ Total 56,388 74,691 63,517 194,596 Total 57,093 58,668 61,139 176,900 Our contracts with customers may consist of multiple performance obligations. If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price (“SSP”) basis unless the transaction price is variable and meets the criteria to be allocated entirely to a performance obligation or to a distinct good or service that forms part of a single performance obligation. For most performance obligations, we determine SSP based on the price at which the performance obligation is sold separately. Although uncommon, if the SSP is not observable through past transactions, we estimate the SSP taking into account available information such as market conditions and internally approved pricing guidelines related to the performance obligations. Further discussion of other performance obligations in each of our major revenue streams follows: 42 Table of Contents Marketing Services Our Marketing Services segment delivers strategic planning, data strategy, performance analytics, creative development and execution, technology enablement, marketing automation, and database management. We create relevancy by leveraging data, insight, and our extensive experience in leading clients as they engage their customers through digital, traditional, and emerging channels. We are known for helping clients build deep customer relationships, create connected customer experiences, and optimize each and every customer touch point in order to deliver desired business outcomes. Most marketing services performance obligations are satisfied over time and often offered on a project basis. We have concluded that the best approach to measure the progress toward completion of the project-based performance obligations is the input method, which is based on either the costs or labor hours incurred to date depending upon whether costs or labor hours more accurately depict the transfer of value to the customer. The variable consideration in these contracts primarily relates to time and material-based services and reimbursable out-of-pocket travel costs, both of which are estimated using the expected value method. For time and material-based contracts, we use the “as invoiced” practical expedient. Our database solutions are built around centralized marketing databases with services rendered to build custom databases, database hosting services, customer or target marketing lists and data processing services. These performance obligations, including services rendered to build a custom database, database hosting services, customer or target marketing lists and data processing services, may be satisfied over time or at a point in time. We provide SaaS solutions to host data for customers and have concluded that they are stand-ready obligations to be recognized over time on a monthly basis. Our promise to provide certain data related services meets the over-time recognition criteria because our services do not create an asset with an alternative use, and we have an enforceable right to payment. For performance obligations recognized over time, we choose either the input (i.e., labor hour) or output method (i.e., number of customer records) to measure the progress toward completion depending on the nature of the services provided. Some of our other data-related services do not meet the over-time criteria and are therefore, recognized at a point-in-time, typically upon the delivery of a specific deliverable. Our contracts may include outsourced print production work for our clients. These contracts may include a promise to purchase postage on behalf of our clients. In such cases, we have determined we are an agent, rather than principal and therefore recognize net consideration as revenue. We charge our customers for certain data-related services at a fixed transaction-based rate, e.g., per thousand customer records processed. Because the quantity of transactions is unknown at the onset of a contract, our transaction price is variable, and we use the expected value method to estimate the transaction price. The uncertainty associated with the variable consideration generally resolves within a short period of time since the duration of these contracts is generally less than two months. Customer Care We operate tele-service workstations in the United States, Asia, and Europe to provide advanced contact center solutions such as: speech, voice and video chat, integrated voice response, analytics, social cloud monitoring, and web self-service. Performance obligations are stand-ready obligations and are satisfied over time. With regard to account management and software as a service (“SaaS”), we use a time-elapsed output method to recognize revenue. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not represent their SSPs. The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which are estimated using the expected value method. 43 Table of Contents Fulfillment & Logistics Services Our services, delivered internally and with our partners, include: printing, lettershop, advanced mail optimization (including commingling services), logistics and transportation optimization, monitoring and tracking, to support traditional and specialized mailings. Our print and fulfillment centers in Massachusetts and Kansas provide custom kitting services, print on demand, product recalls, trade marketing fulfillment, ecommerce product fulfillment, sampling programs, and freight optimization, thereby allowing our customers to distribute literature and other marketing materials. Most performance obligations offered within this revenue stream are satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not represent their standalone selling prices. Prior to the closure of our direct mail production facilities, our direct mail business contracts may have included a promise to purchase postage on behalf of our clients; in such cases, we have determined we are an agent, rather than principal and therefore recognize net consideration as revenue. The variable consideration in our contracts results primarily from the transaction-based fee structure of some performance obligations with their total transaction quantities to be provided unknown at the onset of a contract, which is estimated using the expected value method. Upfront Non-Refundable Fees We may receive non-refundable upfront fees from customers for implementation of our SaaS database solutions products or for providing training in connection with our contact center solutions. These activities are not deemed to transfer a separate promised service and therefore, represent advanced payments. As we do not deem these activities as transferring a separate promised service, the receipt of such fees represents advanced payments. Where customers have an option to renew a contract, the customer is not required to pay similar upfront fees upon renewal. As a result, we have determined that these renewal options provide for the purchase of future services at a reduced rate and therefore, provide a material right. These upfront non-refundable fees are recognized over the period of benefit which is generally consistent with estimated customer life (four to five years for database solutions contracts and six months to one year for contact center contracts). The balance of upfront non-refundable fees collected from customers was not material to the Company's consolidated financial statements as of December 31, 2021 and 2020. Transaction Price Allocated to Future Performance Obligations We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to exclude: performance obligations that have an original expected duration of one year or less, transactions using the “as invoiced” practical expedient, or when a performance obligation is a series and we have allocated the variable consideration directly to the services performed. As of December 31, 2021, we had no transaction prices allocated to unsatisfied or partially satisfied performance obligations. Contract Balances We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service (e.g. customer contract requires customer’s final acceptance of custom database solution or delivery of final marketing strategy delivery presentation before customer payment is required). If invoicing occurs prior to revenue recognition, the unearned revenue is presented on our Consolidated Balance Sheets as a contract liability, referred to as deferred revenue. The following table summarizes our contract balances as of December 31, 2021 and 2020: In thousands Contract assets Deferred revenue and customer advances Deferred revenue included in other long-term liabilities $ December 31, 2021 622 3,942 756 December 31, 2020 $ 613 4,661 817 Revenue recognized during the year ended December 31, 2021 from amounts included in deferred revenue as of December 31, 2020 was approximately $4.2 million. Revenue recognized during the year ended December 31, 2020 from amounts included in deferred revenue as of December 31, 2019 was approximately $4.5 million. 44 Table of Contents Costs to Obtain and Fulfill a Contract We recognize an asset for the direct costs incurred to obtain and fulfill our contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one year. These costs are amortized to expense over the expected period of the benefit in a manner that is consistent with the transfer of the related goods or services to which the asset relates. We impair the asset when recoverability is not anticipated. We capitalized a portion of commission expense, implementation and other costs that represents the cost to obtain a contract. The remaining unamortized contract costs were $1.5 million and $1.3 million as of December 31, 2021 and 2020, respectively. For the years presented, no impairment was recognized. Note D - Leases We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 months or less are generally not recorded on the balance sheet, unless the arrangement includes an option to purchase the underlying asset, or an option to renew the arrangement, that we are reasonably certain to exercise (short-term leases). Our leases have remaining lease terms of one year to nine years, some of which may include options to extend the leases for up to an additional five years. We sublease our Fullerton (CA), Jacksonville (FL) and Uxbridge (UK) facilities. The leases and subleases for these three facilities expire at various dates, the latest being fiscal year 2023. As of December 31, 2021, assets recorded under finance and operating leases were approximately $0.8 million and $21.4 million respectively, and accumulated amortization associated with finance leases was $0.7 million. As of December 31, 2020, assets recorded under finance and operating leases were approximately $1.0 million and $23.8 million respectively, and accumulated depreciation associated with finance leases was $0.5 million. Operating lease right of use assets and lease liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. The discount rate used to determine the commencement date present value of lease payment is the interest rate implicit in the lease, or when that is not readily determinable, we utilized our incremental borrowing rate, which is the rate incurred to borrow on a collateralized basis over a similar term at an amount equal to the lease payments in a similar economic environment. Certain adjustments to the right-of-use asset may be required for items such as initial direct costs paid or incentives received. During the year ended December 31, 2021, we impaired three leases for the facilities we no longer occupied. The resulting impairment and early termination charges are included in our restructuring expenses for the year ended December 31, 2021. During the year ended December 31, 2020, we modified the terms of some of our existing leases which resulted in the re- measurement of the related ROU assets and lease liabilities. We also exercised early termination options and impaired a lease for a facility we were vacating. The resulting impairment and early termination charges are included in our restructuring expenses in the year ended December 31, 2020. Please refer to Note N - Restructuring Activities for more details. The following tables present supplemental balance sheet information related to our financing and operating leases: In thousands Right-of-use Assets Liabilities Short-term lease liabilities Long-term lease liabilities Total Lease Liabilities In thousands Right-of-use Assets Liabilities Short-term lease liabilities Long-term lease liabilities Total Lease Liabilities As of December 31, 2021 Operating Leases 21,382 $ Finance Leases 760 $ 6,359 19,004 25,363 $ 194 211 405 $ As of December 31, 2020 Operating Leases 23,793 $ Finance Leases 957 $ 6,436 20,892 27,328 $ 227 403 630 $ $ $ $ $ Total 22,142 6,553 19,215 25,768 Total 24,750 6,663 21,295 27,958 For the year ended December 31, 2021 and 2020, the components of lease expense were as follows: In thousands Operating lease cost Finance lease cost Amortization of right-of-use assets Interest on lease liabilities Total Finance lease cost Variable lease cost Sublease income Total lease cost, net Year Ended December 31, 2021 Year Ended December 31, 2020 $ $ 7,745 $ 195 27 222 2,604 (1,153) 9,418 $ 8,646 240 45 285 3,085 (470) 11,546 45 Table of Contents Other information related to leases was as follows: In thousands Supplemental Cash Flows Information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases Operating cash flows from finance leases Financing cash flows from finance leases Weighted Average Remaining Lease term Operating leases Finance leases Weighted Average Discount Rate Operating leases Finance leases The maturities of the Company’s finance and operating lease liabilities as of December 31, 2021 are as follows: In thousands Year Ending December 31, 2022 2023 2024 2025 2026 2027 & Beyond Total future minimum lease payments Less: Imputed interest Total lease liabilities Year Ended December 31, 2021 Year Ended December 31, 2020 $15,287 25 227 6.16 2.16 3.45 5.41 $18,777 40 412 6.05 2.97 3.72 6.74 % % % % Operating Leases (1) Finance Leases $ $ 6,510 5,285 3,856 2,119 2,014 8,229 28,013 2,650 25,363 $ $ 209 167 48 6 — — 430 25 405 (1) Non-cancelable sublease proceeds for the fiscal year ending December 31, 2022, and 2023 of $0.7 million and $0.2 million, respectively, are not included in the table above. As of December 31, 2021, we have no new operating leases that have not yet commenced. 46 Table of Contents Note E - Convertible Preferred Stock Our Amended and Restated Certificate of Incorporation authorizes us to issue 1.0 million shares of preferred stock. On January 30, 2018, we issued 9,926 shares of our Series A Preferred Stock to Wipro at an issue price of $1,000 per share, for gross proceeds of $9.9 million pursuant to a Certificate of Designation filed with the State of Delaware on January 29, 2018. We incurred $0.2 million of transaction fees in connection with the issuance of the Series A Preferred Stock which were netted against the gross proceeds of $9.9 million on our Consolidated Financial Statements. Series A Preferred Stock has the following rights and privileges: Liquidation Rights In the event of a liquidation, dissolution or winding down of the Company or a Fundamental Transaction (defined in the Certificate of Designation for the Series A Preferred Stock), whether voluntary or involuntary, the holders of the Series A Preferred Stock are entitled to receive, prior to and in preference to the holders of common stock, from the assets of the Company available for distribution, an amount equal to the greater of (i) the original issue price, plus any dividends accrued but unpaid thereon, and (ii) such amount per share as would have been payable had all shares of Series A Preferred Stock been converted into Common Stock immediately before such liquidation. Upon liquidation, after the payment of all preferential amounts required to be paid to the holders of Series A Preferred Stock, the remaining assets of the Company available for distribution to its stockholders shall be distributed among the holders of Common Stock. Dividends Upon liquidation, dissolution or winding down of the Company, or a Fundamental Transaction (collectively, a “Liquidation”), shares of Series A Preferred Stock which have not been otherwise converted to common stock, shall be entitled to receive dividends that accrue at a rate of (i) 5.0% each year, or (ii) the rate that cash dividends are paid in respect of shares of common stock (with Series A Preferred Stock being paid on an as-converted basis in such case) for such year if such rate is greater than 5.0%. Dividends on the Series A Preferred Stock are cumulative and accrue to the holders thereof whether or not declared by the Board of Directors (the “Board”). Dividends are payable solely upon a Liquidation, and only if prior to such Liquidation such shares of Series A Preferred Stock have not been converted to common stock. As of December 31, 2021, cumulative dividends payable to the holders of Series A Preferred Stock upon a Liquidation totaled $1.9 million or $196.03 per share of Series A Preferred Stock. Conversion At the option of the holders of Series A Preferred Stock, shares of Series A Preferred Stock may be converted into common stock at a rate of 100.91 shares of common stock for one share of Series A Preferred Stock, subject to certain future adjustments. Voting and Other Rights The Series A Preferred Stock does not have voting rights, except as otherwise required by law. Other rights afforded the holders of Series A Preferred Stock, under defined circumstances, include the election and removal of one member of the Board of Directors as a separate voting class, the ability to approve certain actions of the Company prior to execution, and preemptive rights to participate in any future issuance of new securities. In addition, under certain circumstances, the holder of the Series A Preferred Stock is entitled to appoint an observer to our Board of Directors. The holder of the Series A Preferred Stock has elected to exercise its observer appointment rights but not exercised its right to appoint the board member. We determined that the Series A Preferred Stock has contingent redemption provisions allowing redemption by the holder upon certain defined events. As the event that may trigger the redemption of the Series A Preferred Stock is not solely within our control, the Series A Preferred Stock is classified as mezzanine equity (temporary equity) in the Consolidated Balance Sheets as of December 31, 2021 and 2020. Note F — Long-Term Debt As of December 31, 2021 and 2020, long-term debt was as follows: In thousands Revolving credit facility Paycheck Protection Program Term Note Total debt Less: current portion of long-term debt Long-term debt Credit Facilities December 31, 2021 5,000 — 5,000 — 5,000 $ $ December 31, 2020 17,100 10,000 27,100 (4,926) 22,174 $ $ As of December 31, 2021, we had $5.0 million of borrowings outstanding under the New Credit Facility (as defined below). As of December31, 2020, we had $17.1 million of borrowings outstanding under the old Texas Capital Facility (as defined below). As of December 31, 2021, we had the ability to borrow an additional $18.9 million under the New Credit Facility. As of December 31, 2021 and 2020, we had letters of credit outstanding in the amount of $1.1 million and $1.8 million, respectively. No amounts were drawn against these letters of credit at December 31, 2021 . These letters of credit exist to support insurance programs relating to workers‘ compensation, automobile, and general liability. On April 17, 2017, we entered into a secured credit facility with Texas Capital Bank, N.A (“Texas Capital Bank”), that provided a $20.0 million revolving credit facility (the old “Texas Capital Credit Facility”) and for letters of credit issued by Texas Capital Bank up to $5.0 million. The old Texas Capital Credit Facility was secured by substantially all of the Company’s and its material domestic subsidiaries’ assets. The old Texas Capital Credit Facility was guaranteed by HHS Guaranty, LLC, an entity formed to provide credit support for Harte Hanks by certain members of the Shelton family (descendants of one of our founders). The old Texas Capital Credit Facility originally had an expiration date of April 17, 2019, at which point all outstanding amounts would have been due. On January 9, 2018, we entered into an amendment to the old Texas Capital Credit Facility that increased the borrowing capacity to $22.0 million and extended the maturity by one year to April 17, 2020. On May 7, 2019, we entered into a second amendment to the old Texas Capital Credit Facility which further extended the maturity of the facility by one year to April 17, 2021. On May 11, 2020, we entered into a third amendment to the old Texas Capital Credit Facility which further extended the maturity of the facility by one year to April 17, 2022 and decreased the borrowing capacity to $19.0 million. On May 5, 2021, we entered into a fourth amendment to the old Texas Capital Credit Facility which further extended the maturity of the facility by one year to April 17, 2023 and decreased the borrowing capacity to $15.0 million. The old Texas Capital Credit Facility was secured by substantially all our assets and continues to be guaranteed by HHS Guaranty, LLC ("HHS"). The old Texas Capital Credit Facility was subject to customary covenants requiring insurance, legal compliance, payment of taxes, prohibition of second liens, and secondary indebtedness, as well as the filing of quarterly and annual financial statements. The Company had been in compliance with all of the requirements. Under the old Texas Capital Credit Facility, we were permitted to elect to accrue interest on outstanding principal balances at either LIBOR plus 1.95% or prime plus 0.75%. Unused commitment balances accrued interest at 0.50%. We were required to pay a quarterly fee of 0.5% of the value of the collateral HHS actually pledged to secure the facility as consideration for the guarantee, which for the year ended December 31, 2021 amounted to $0.4 million. On December 21, 2021, the Company entered into a new three-year, $25,000,000 asset-based revolving credit facility (the "New Credit Facility") with Texas Capital Bank. The Company’s obligations under the New Credit Facility are guaranteed on a joint and several basis by the Company’s material subsidiaries (the “Guarantors”). The New Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, between the Company, Texas Capital Bank and the other grantors party thereto (the "Security Agreement"). The New Credit Facility is subject to certain covenants restricting the Company's and its subsidiaries' ability to create, incur, assume or become liable for indebtedness; make certain investments; pay dividends or repurchase the Company's stock; create, incur or assume liens; consummate mergers or acquisitions; liquidate, dissolve, suspend or cease operations; or modify accounting or tax reporting methods (other than as required by U.S. GAAP). The Company was in compliance with all of the requirements as of December 31, 2021. The loans under the New Credit Facility accrue interest at a varying rate equal to the Bloomberg Short-Term Bank Yield Index Rate plus a margin of 2.25% per annum. The interest rate was 2.32% as of December 31, 2021. The outstanding amounts advanced under the New Credit Facility are due and payable in full on December 21, 2024. In connection with entering into the New Credit Facility, the Company and Texas Capital Bank terminated the Company's old Texas Capital Credit Facility. Prior to termination of the old Texas Capital Credit Facility, the Company used cash on hand to pay down $12.1 million outstanding under the old Texas Capital Credit Facility and the remaining $5 million of loans outstanding under the old Texas Capital Credit Facility were deemed to be outstanding under the New Credit Facility. Unlike the old Texas Capital Credit Facility, Texas Capital Bank did not require the New Credit Facility to be guaranteed by HHS. Cash payments for interest were $0.5 million and $0.7 million for the years ended December 31, 2021 and 2020, respectively. Paycheck Protection Program Term Note On April 14, 2020, the Company entered into a promissory note with Texas Capital Bank, for an unsecured loan with a principal amount of $10.0 million made to the Company pursuant to the Paycheck Protection Program (“PPP Term Note”) under the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”). The proceeds were used to maintain payroll or make certain permitted interest payments, lease payments and utility payments. We applied for forgiveness of the entire $10.0 million PPP Term Note in the first quarter of 2021 because we used the proceeds from the loan as contemplated under the CARES Act. On June 10, 2021, we received notice that the entire amount of our PPP Loan was forgiven by the SBA. We recorded the $10.0 million of debt extinguishment as "Gain from extinguishment of debt" in the Consolidated Statements of Comprehensive Income (Loss) for the year ended December 31, 2021. Note G — Stock-Based Compensation We maintain stock incentive plans for the benefit of certain officers, directors, and employees. Our stock incentive plans provide for the ability to issue stock options, cash stock appreciation rights, performance stock units, phantom stock units and cash performance stock units. Our cash stock appreciation rights, phantom stock units and cash performance stock units settle solely in cash and are treated as the current liability, which are adjusted each reporting period based on changes in our stock price. Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Consolidated Statements of Comprehensive Income (Loss). We recognized $1.5 million and $0.8 million of stock-based compensation expense for the years ended December 31, 2021 and 2020, respectively. In May 2013, our stockholders approved the 2013 Omnibus Incentive Plan (“2013 Plan”), pursuant to which we may issue up to 500,000 shares of stock-based awards to directors, employees, and consultants, as adjusted for the reverse stock split. The 2013 Plan replaced the stockholder-approved 2005 Omnibus Incentive Plan (“2005 Plan”), pursuant to which we issued equity securities to directors, officers, and key employees. No additional stock-based awards will be granted under the 2005 Plan, but awards previously granted under the 2005 Plan will remain outstanding in accordance with their respective terms. In August 2018, we filed a Form S-8 to increase the total registered shares under 2013 Plan to 553,673 shares. As of December 31, 2021 and 2020, there were 188,285 and 20,707 shares available, respectively, for grant under the 2013 Plan. In 2020, we established our 2020 Equity Incentive Plan ("2020 Plan") which took the place of the 2015 Equity Incentive Plan (“2015 Plan”). Any shares of common stock that remain eligible for issuance under the 2015 Plan are now eligible for issuance under the 2020 Plan. In August 2020, we filed a Form S- 8 to register up to an aggregate of 2,521,244 shares that may be issued under the 2020 Plan. The 2020 Plan provides for the issuance of stock-based awards to directors, employees and consultants. No additional stock-based awards will be granted under the 2013 plan, but awards previously granted under the 2013 Plan will remain outstanding in accordance with their respective terms. As of December 31, 2021 and 2020, there were 1.6 million and 2.0 million shares available, respectively, for grant under the 2020 Plan. We granted equity awards to our Chief Executive Officer and Chief Operating Officer in 2020, as a material inducement for acceptance of such positions. These options, restricted stock, and performance unit awards were not issued under the 2020 Plan and were not submitted for stockholder approval. Stock Options Options granted under the 2020 Plan, 2013 Plan or as inducement awards have an exercise price equal to the market value of the common stock on the grant date. These options become exercisable in 25% increments on the first four anniversaries of their date of grant and expire on the tenth anniversary of their date of grant. There were no options outstanding under the 2020 plan as of December 31, 2021 and 2020. Options to purchase 8,565 shares granted under 2013 Plan awards were outstanding as of December 31, 2021, with exercise prices ranging from $76.80 to $115.20 per share. There were no inducement award options outstanding at December 31, 2021 and 2020. Options under the 2005 Plan were granted at exercise prices equal to the market value of the common stock on the grant date. All such awards have met their respective vesting dates. Options to purchase 29,050 shares were outstanding under the 2005 Plan as of December 31, 2021, with exercise prices ranging from $76.80 to $115.20 per share. Options to purchase 31,950 shares were outstanding under the 2005 Plan as of December 31, 2020, with exercise prices ranging from $76.80 to $184.65 per share. Options granted to officers after April 2015 vest in full upon a change in control if such options are not assumed or replaced by a publicly traded successor with an equivalent award (as defined in such officers’ change in control severance agreements). 47 Table of Contents The following summarizes all stock option activity during the years ended December 31, 2021 and 2020: In thousands Options outstanding at December 31, 2019 Adjustment and Correction Granted in 2020 Exercised in 2020 Unvested options forfeited in 2020 Vested options expired in 2020 Options outstanding at December 31, 2020 Granted in 2021 Exercised in 2021 Unvested options forfeited in 2021 Vested options expired in 2021 Options outstanding at December 31, 2021 Vested and expected to vest at December 31, 2021 Exercisable at December 31, 2021 Number of Shares 126,696 Weighted- Average Exercise Price 57.48 $ Weighted- Average Remaining Contractual Term (Years) Aggregate Intrinsic Value (Thousands) (7,500) — — — (31,449) 87,747 $ — (31,906) (7,411) (10,815) 37,615 $ 37,615 $ 37,615 $ 53.61 — — — 90.89 40.25 — 2.95 7.40 37.87 80.21 80.21 80.21 — — — — — 5.46 1.36 1.36 1.36 The aggregate intrinsic value at year end in the table above represents the total pre-tax intrinsic value that would have been received by the option holders if all of the in-the-money options were exercised on December 31, 2021. The pre-tax intrinsic value is the difference between the closing price of our common stock on December 31, 2021 and the exercise price for each in-the-money option. This value fluctuates with the changes in the price of our common stock. The following table summarizes information about stock options outstanding at December 31, 2021: Range of Exercise Prices $76.80 - 115.20 Number Weighted-Average Outstanding Exercise Price Weighted-Average Remaining Life (Years) Number Weighted-Average Exercisable Exercise Price 37,615 $ 80.21 1.36 37,615 $ 80.21 No options were granted during 2021 and 2020. As of December 31, 2021, there was no unrecognized compensation cost related to unvested stock options. 48 Table of Contents Cash Stock Appreciation Rights In 2016 and 2017, the Board of Directors approved grants of cash settling stock appreciation rights under the 2013 Plan. Cash stock appreciation rights vest in 25% increments on the first four anniversaries of the date of grant and expire after 10 years. Cash stock appreciation rights settle solely in cash and are treated as a liability. The following summarizes all cash stock appreciation rights during the year ended December 31, 2020: Cash stock appreciation rights outstanding at December 31, 2019 Granted in 2020 Exercised in 2020 Expired in 2020 Forfeited in 2020 Cash stock appreciation rights outstanding at December 31, 2020 Number of Units Weighted- Average Grant Price 12,676 $ — — (9,507) (3,169) — $ 9.70 — — 9.70 9.70 — Weighted-Average Remaining Contractual Term (Years) 7.48 — The fair value of each cash stock appreciation right is estimated on the date of grant using the Black-Scholes Option-Pricing Model and is revalued at the end of each period. Changes in fair value are recorded to the income statement as changes to expense. As of December 31, 2021, there was no unrecognized compensation cost related to unvested cash stock appreciation right grants. Restricted Stock Units Restricted stock units granted as inducement awards or under the 2020 Plan and 2013 Plan vest in three equal increments on the first three anniversaries of their date of grant. Restricted stock units settle in treasury stock and are treated as equity. Outstanding restricted stock units granted to officers as inducement awards or under the 2013 Plan vest in full (to the extent not previously vested) upon a change in control if such unvested shares are not assumed or replaced by a publicly traded successor with an equivalent award (as such terms are defined in such officers’ change-in-control severance agreements). 49 Table of Contents The following summarizes all restricted stock units’ activity during 2021 and 2020: Unvested shares outstanding at December 31, 2019 Adjustment and Correction Granted in 2020 Vested in 2020 Forfeited in 2020 Unvested shares outstanding at December 31, 2020 Granted in 2021 Vested in 2021 Forfeited in 2021 Unvested shares outstanding at December 31, 2021 Number of Shares Weighted- Average Grant Date Fair Value 428,291 $ 13,158 730,150 (303,020) (78,870) 789,709 $ 500,890 (396,407) (247,753) 646,439 $ 3.99 3.99 2.02 3.96 3.46 2.22 5.72 3.00 2.35 4.41 The fair value of each restricted stock unit is estimated on the date of grant as the closing market price of our common stock on the date of grant. As of December 31, 2021, there was $2.3 million of total unrecognized compensation cost related to restricted stock units. This cost is expected to be recognized over a weighted average period of approximately 2.20 years. Phantom Stock Units In 2016 and 2017, the Board of Directors approved grants of phantom stock units under the 2013 Plan. Phantom stock units vest in 25% increments on the first four anniversaries of the date of grant. Phantom stock units settle solely in cash and are treated as a liability. Grants of phantom stock units made to officers under the 2013 Plan vest in full (to the extent not previously vested) upon a change in control if they are not assumed or replaced by a publicly traded successor with an equivalent award (as such terms are defined in such officers’ change-in-control severance agreements). The following summarizes all phantom stock unit activity during 2021 and 2020: Phantom stock units outstanding at December 31, 2019 Adjustment and Correction Granted in 2020 Vested in 2020 Forfeited in 2020 Phantom stock units outstanding at December 31, 2020 Granted in 2021 Vested in 2021 Forfeited in 2021 Phantom stock units outstanding at December 31, 2021 Number of Units Weighted- Average Grant Date Fair Value 14,820 $ (786) — (8,032) (1,656) 4,346 $ — (4,146) (200) — 13.55 — 16.40 9.70 9.70 — 9.70 9.70 The fair value of each phantom stock unit is estimated on the date of grant as the closing market price of our common stock on the date of grant. Changes in our stock price will result in adjustments to compensation expense and the corresponding liability over the applicable service period. As of December 31, 2021, there was no unrecognized compensation cost related to phantom stock units. 50 Table of Contents Performance Stock Units Under the 2020 Plan and 2013 Plan and grants of inducement awards, performance stock units are a form of share-based award similar to unvested shares, except that the number of shares ultimately issued is based on our performance against specific performance goals over a roughly three-year period. At the end of the performance period, the number of shares of stock issued will be determined in accordance with the specified performance target(s) in a range between 0% and 100%. Performance stock units vest solely in common stock and are treated as equity. Upon a change in control, performance stock units granted to officers vest on a pro-rated basis (based on time elapsed from the grant) to the extent not previously settled if they are not assumed or replaced by a publicly traded successor with an equivalent award (as such terms are defined in such officers’ change-in-control severance agreements). The following summarizes all performance stock unit activity during 2021 and 2020: Performance stock units outstanding at December 31, 2019 Adjustment and Correction Granted in 2020 Settled in 2020 Forfeited in 2020 Performance stock units outstanding at December 31, 2020 Granted in 2021 Vested in 2021 Forfeited in 2021 Performance stock units outstanding at December 31, 2021 Number of Units 207,929 Weighted- Average Grant- Date Fair Value+E155 3.27 $ (52,632) — (4,225) (118,804) 32,268 $ 75,000 (13,158) — 94,110 $ — — 9.70 2.79 4.14 5.59 3.30 5.41 The fair value of each performance stock unit is estimated on the date of grant as the closing market price of our common stock on the date of grant, minus the present value of anticipated dividend payments. Periodic compensation expense is based on the current estimate of future performance against specific performance goals over a three-year period and is adjusted up or down based on those estimates. As of December 31, 2021, the total unrecognized compensation cost related to performance stock units was approximately $430,437. This cost is expected to be recognized over a weighted average period of approximately 9.35 years. Cash Performance Stock Units In 2016 and 2017, the Board of Directors approved grants of cash performance stock units under the 2013 Plan. Cash performance stock units are a form of share-based award similar to phantom stock units, except that the number of units ultimately issued is based on our performance against specific performance goals measured after a three-year period. At the end of the performance period, the number of units vesting will be determined in accordance with specified performance target(s) in a range between 0% and 100%. Cash performance stock units settle solely in cash and are treated as a liability. Upon a change in control, cash performance stock units granted to officers vest on a pro-rated basis (based on time elapsed from the grant) to the extent not previously settled if they are not assumed or replaced by a publicly traded successor with an equivalent award (as such terms are defined in such officers’ change-in- control severance agreements). 51 Table of Contents There is no cash performance stock unit activity during 2021 and 2020. The fair value of each cash performance stock unit is estimated on the date of grant as the closing market price of our common stock on the date of grant, minus the present value of anticipated dividend payments. Periodic compensation expense is based on the current estimate of future performance against specific performance goals over a three-year period and is adjusted up or down based on those estimates. As of December 31, 2021, there was no unrecognized compensation cost related to cash performance stock units. Note H — Employee Benefit Plans Prior to January 1, 1999, we provided a defined benefit pension plan for which most of our employees were eligible to participate (the “Qualified Pension Plan”). In conjunction with significant enhancements to our 401(k) plan, we elected to freeze benefits under the Qualified Pension Plan as of December 31, 1998. In 1994, we adopted a non-qualified, unfunded, supplemental pension plan (the “Restoration Pension Plan”) covering certain employees, which provides for incremental pension payments so that total pension payments equal those amounts that would have been payable from the principal pension plan were it not for limitations imposed by income tax regulation. The benefits under the Restoration Pension Plan were intended to provide benefits equivalent to our Qualified Pension Plan as if such plan had not been frozen. We elected to freeze benefits under the Restoration Pension Plan as of April 1, 2014. At the end of 2020, the Board of Directors of the Company approved the division of the Qualified Pension Plan into two distinct plans, “Qualified Pension Plan I” and “Qualified Pension Plan II.” The assets and liabilities of the Qualified Pension Plan that were attributable to certain participants in Qualified Pension Plan II were spun off and transferred into Qualified Pension Plan II effective as of the end of December 31, 2020, in accordance with Internal Revenue Code section 414 (I) and ERISA Section 4044. The overfunded or underfunded status of our defined benefit post-retirement plans is recorded as an asset or liability on our balance sheets. The funded status is measured as the difference between the fair value of plan assets and the projected benefit obligation. Periodic changes in the funded status are recognized through other comprehensive income (loss) in the Consolidated Statements of Comprehensive Income (Loss). We currently measure the funded status of our defined benefit plans as of December 31, the date of our year-end Consolidated Balance Sheets. 52 Table of Contents The status of the defined benefit pension plans at year-end was as follows: In thousands Change in benefit obligation Benefit obligation at beginning of year Interest cost Actuarial (gain) loss Benefits paid Benefit obligation at end of year Change in plan assets Fair value of plan assets at beginning of year Actual return on plan assets Contributions Benefits paid Fair value of plan assets at end of year Funded status at end of year The following amounts have been recognized in the Consolidated Balance Sheets as of December 31: In thousands Current pension liabilities Long term pension liabilities - Qualified plans Long term pension liabilities - Nonqualified plan Total pension liabilities The following amounts have been recognized in accumulated other comprehensive loss, net of tax, at December 31: In thousands Net loss $ $ $ $ $ $ $ $ Year Ended December 31, 2021 2020 $ 198,586 4,674 (6,610) (10,609) 186,041 $ $ $ 129,348 10,977 2,025 (10,609) 131,741 (54,300) $ 2021 2020 1,801 27,359 25,140 54,300 $ $ 189,807 5,894 13,380 (10,495) 198,586 118,092 11,014 10,737 (10,495) 129,348 \ (69,238) 1,748 40,512 26,978 69,238 2021 2020 54,394 $ 68,544 Based on current estimates, we will be required to make $1.3 million contributions to our Qualified Pension Plan II, in 2022. We are not required to make and do not intend to make any contributions to our Restoration Pension Plan in 2022 other than to the extent needed to cover benefit payments. We made benefit payments under this supplemental plan of $1.7 million in 2021. The following information is presented for pension plans with an accumulated benefit obligation in excess of plan assets: In thousands Projected benefit obligation Accumulated benefit obligation Fair value of plan assets 2021 2020 $ $ $ 186,041 186,041 131,741 $ $ $ 198,586 198,586 129,348 The Restoration Pension Plan had an accumulated benefit obligation of $26.9 million and $28.7 million as of December 31, 2021 and 2020, respectively. 53 Table of Contents The following table presents the components of net periodic benefit cost and other amounts recognized in other comprehensive income (loss) in the Consolidated Statements of Comprehensive Income (Loss) for both plans: In thousands Net Periodic Benefit Cost (Pre-Tax) Interest cost Expected return on plan assets Recognized actuarial loss Net periodic benefit cost Amounts Recognized in Other Comprehensive (Income) Loss (Pre-Tax) Net (income) loss Year Ended December 31, 2021 2020 $ $ 4,674 (6,754) 3,441 1,361 (14,150) Net cost recognized in net periodic benefit cost and other comprehensive (income) loss $ (12,789) $ 5,894 (5,538) 3,247 3,603 4,657 8,260 The components of net periodic benefit costs other than the service cost component are included in Other, net in our Consolidated Statement of Comprehensive Income (Loss). The estimated net loss for the defined benefit pension plans that will be amortized from accumulated other comprehensive income (loss) into net periodic benefit cost in 2022 is $6.6 million. The period over which the net loss from the Qualified Pension Plan is amortized into net periodic benefit cost was the average future lifetime of all participants (approximately 17.4 years for Qualified Pension Plan I and approximately 27.1 years for Qualified Pension Plan II ). The Qualified Pension Plan is frozen and almost all of the plan’s participants are not active employees. The weighted-average assumptions used for measurement of the defined pension plans were as follows: Weighted-average assumptions used to determine net periodic benefit cost Discount rate Qualified Plan I Qualified Plan II Restoration Plan Expected return on plan assets Qualified Plan I Qualified Plan II Restoration Plan Weighted-average assumptions used to determine benefit obligations Discount rate Qualified Plan I Qualified Plan II Restoration Plan Year Ended December 31, 2021 2020 2.37% 2.61% 2.34% 5.50% 4.75% n/a December 31, 2021 2020 2.75% 2.92% 2.73% 3.20% n/a 3.14% 4.75% n/a n/a 2.37% 2.61% 2.34% The discount rate assumptions are based on current yields of investment-grade corporate long-term bonds. The expected long-term return on plan assets is based on the expected future average annual return for each major asset class within the plan’s portfolio (which is principally comprised of equity investments) over a long-term horizon. In determining the expected long-term rate of return on plan assets, we evaluated input from our investment consultants, actuaries, and investment management firms, including their review of asset class return expectations, as well as long-term historical asset class returns. Projected returns by such consultants and economists are based on broad equity and bond indices. Additionally, we considered our historical 15-year compounded returns, which have been in excess of the forward-looking return expectations. The funded pension plan assets as of December 31, 2021 and 2020, by asset category, were as follows: In thousands Equity securities Debt securities Other Total plan assets 2021 % 2020 % $ $ 66,324 61,689 3,728 131,741 50% $ 46% 3% 100% $ 79,906 34,307 15,135 129,348 62% 26% 12% 100% The fair values presented have been prepared using values and information available as of December 31, 2021 and 2020. 54 Table of Contents The following tables present the fair value measurements of the assets in our funded pension plan: Significant In thousands Equity securities Debt securities Total investments, excluding investments valued at NAV Investments valued at NAV (1) Total plan assets Significant In thousands Equity securities Debt securities Total investments, excluding investments valued at NAV Investments valued at NAV (1) Total plan assets Quoted Prices in Active Markets for Identical Assets (Level 1) Other Significant Observable Inputs (Level 2) Unobservable Inputs (Level 3) December 31, 2021 $ $ 66,324 61,689 128,013 3,728 131,741 $ $ 66,324 46,818 113,142 — 113,142 $ $ — 14,871 14,871 — 14,871 $ $ — — — — — Quoted Prices in Active Markets for Identical Assets (Level 1) Other Significant Observable Inputs (Level 2) Unobservable Inputs (Level 3) December 31, 2020 $ $ $ $ 79,906 34,307 114,213 15,135 129,348 $ $ 79,906 26,733 106,639 — 106,639 $ $ — 7,574 7,574 — 7,574 $ $ — — — — — (1) Investment valued at net asset value ("NAV") are comprised of cash, cash equivalents, and short-term investments used to provide liquidity for the payment of benefits and other purposes. The commingled funds are valued at NAV based on the market value of the underlying investments, which are primarily government issued securities. The investment policy for the Qualified Pension Plans focuses on the preservation and enhancement of the corpus of the plan’s assets through prudent asset allocation, quarterly monitoring and evaluation of investment results, and periodic meetings with investment managers. The investment policy’s goals and objectives are to meet or exceed the representative indices over a full market cycle (3-5 years). The policy establishes the following investment mix, which is intended to subject the principal to an acceptable level of volatility while still meeting the desired return objectives: Qualified Pension Plan I Equities U.S. Large Cap U.S. Mid Cap U.S. Small Cap International Equity Developed Emerging Markets Fixed Income Investment Grade Cash Equivalent Qualified Pension Plan II Equities U.S. Large Cap U.S. Mid Cap U.S. Small Cap International Equity Developed Emerging Markets Fixed Income Investment Grade Cash Equivalent Target 39% 14% 9% 5% 8% 3% 59% 59% 2% Target 77% 28% 18% 9% 16% 6% 21% 21% 2% Acceptable Range 24% - 54% 9% - 19% 4% - 14% 0% - 10% 3% - 13% 0% - 6% 44% - 74% 44% - 74% 0%-40% Acceptable Range 62% - 87% 18% - 38% 13% - 23% 4% - 14% 11% - 21% 0% - 9% 11% - 31% 11% - 31% 0%-40% Benchmark Index Russell 1000 TR Russell Mid Cap Index TR Russell 2000 TR MSCI EAFE Net TR USD Index MSCI Emerging Net Total Return BBG BARC US Aggregate Bond Index ICE BofA US 3-Month Treasury Bill Index TR Benchmark Index Russell 1000 TR Russell Mid Cap Index TR Russell 2000 TR MSCI EAFE Net TR USD Index MSCI Emerging Net Total Return BBG BARC US Aggregate Bond Index ICE BofA US 3-Month Treasury Bill Index TR The funded pension plans provide for investment in various investment types. Investments, in general, are exposed to various risks, such as interest rate, credit, and overall market volatility risk. Due to the level of risk associated with investments, it is reasonably possible that changes in the value of investments will occur in the near term and may impact the funded status of these plans. To address the issue of risk, the investment policy places high priority on the preservation of the value of capital (in real terms) over a market cycle. Investments are made in companies with a minimum five-year operating history and sufficient trading volume to facilitate, under most market conditions, prompt sale without severe market effect. Investments are diversified across numerous market sectors and individual companies. Reasonable concentration in any one issue, issuer, industry, or geographic area is allowed if the potential reward is worth the risk. Investment managers are evaluated by the performance of the representative indices over a full market cycle for each class of assets. The Pension Plan Committee reviews, on a quarterly basis, the investment portfolio of each manager, which includes rates of return, performance comparisons with the most appropriate indices, and comparisons of each manager’s performance with a universe of other portfolio managers that employ the same investment style. 55 Table of Contents The expected future benefit payments for both pension plans over the next ten years as of December 31, 2021 are as follows: In thousands 2022 2023 2024 2025 2026 2027 - 2031 Total $ $ 10,973 11,181 11,296 11,364 11,486 57,435 113,735 The Company also has two pension plans in its foreign jurisdictions, the associated pension liabilities are not material. We also sponsored a 401(k) - retirement plan in which we matched a portion of employees’ voluntary before-tax contributions prior to 2018. Under this plan, both employee and matching contributions vest immediately. We stopped this 401(k) match program in 2018. Note I — Income Taxes Coronavirus Aid, Relief and Economic Security Act In response to the COVID-19 pandemic, the CARES Act was signed into law in March 2020. The CARES Act lifts certain deduction limitations originally imposed by the Tax Cuts and Jobs Act of 2017 (“2017 Tax Act”). Under the CARES Act, corporate taxpayers may carryback net operating losses (“ NOLs”) realized during 2018 through 2020 for up to five years, which was not previously allowed under the 2017 Tax Act. The CARES Act also eliminates the 80% of taxable income limitations by allowing corporate entities to fully utilize NOL carryforwards to offset taxable income in 2018, 2019 or 2020. Taxpayers may generally deduct interest up to the sum of 50% of adjusted taxable income plus business interest income (30% limit under the 2017 Tax Act) for tax years beginning January 1, 2019 and 2020. The CARES Act allows taxpayers with alternative minimum tax credits to claim a refund in 2020 for the entire amount of the credits instead of recovering the credits through refunds over a period of years, as originally enacted by the 2017 Tax Act. In addition, the CARES Act raises the corporate charitable deduction limit to 25% of taxable income and makes qualified improvement property generally eligible for 15-year cost-recovery and 100% bonus depreciation. As of December 31, 2020, the Company filed federal net operating loss carryback claims resulting in an income tax refund for $6.4 million and $3.2 million for tax years 2019 and 2018, respectively. As of December 31, 2021, the Company has received the tax refunds for the tax years 2019 and 2018 and expects to receive an income tax refund of $7.8 million as a result of the carryback of the loss generated in 2020. The components of income tax (benefit) expense are as follows: In thousands Current Federal State and local Foreign Total current Deferred Federal State and local Foreign Total deferred Total income tax expense (benefit) The U.S. and foreign components of income (loss) before income taxes were as follows: In thousands United States Foreign Total income (loss) before income taxes 56 Year Ended December 31, 2021 2020 (372) $ 856 804 1,288 $ — $ — — — $ (17,286) 696 219 (16,371) 1,398 (2,163) 521 (244) 1,288 $ (16,615) Year Ended December 31, 2021 2020 11,725 $ 4,534 16,259 $ (20,683) 2,374 (18,309) $ $ $ $ $ $ $ Table of Contents The differences between total income tax expense (benefit) and the amount computed by applying the statutory federal income tax rate of 21% to income (loss) before income taxes were as follows: In thousands Computed expected income tax expense (benefit) Permanent Differences Net effect of state income taxes Foreign subsidiary dividend inclusions Foreign tax rate differential Change in valuation allowance CARES Act NOL Carryback Stock-based compensation shortfalls Return to Provision Change in Rate Credits Adjustments to State Attributes Gain on PPP Loan Forgiveness Other Adjustments, net Income tax expense (benefit) for the period Total income tax expense (benefit) was allocated as follows: In thousands Income (loss) from operations Stockholders’ deficit Total Year Ended December 31, 2021 2020 3,413 $ 172 520 447 (224) (1,424) (343) (244) 247 (373) (403) 1,561 (2,122) 61 1,288 $ Year Ended December 31, 2021 2020 1,288 $ — 1,288 $ (3,845) — (223) 1,208 281 (7,538) (6,816) 296 — — — — — 22 (16,615) (16,615) — (16,615) $ $ $ $ We expect to receive a total of tax refunds of $17.4 million from NOL Carrybacks pursuant to the CARES Act. This amount is comprised of $9.6 million already received for carryback claims and we expect a $7.8 million refund from the carryback of the loss generated in 2020. 57 Table of Contents The tax effects of temporary differences that gave rise to significant portions of the deferred tax assets and deferred tax liabilities were as follows: In thousands Deferred tax assets Deferred compensation and retirement plan Accrued expenses not deductible until paid Lease liability Employee stock-based compensation Accrued payroll not deductible until paid Accounts receivable, net Investment in foreign subsidiaries, outside basis difference Goodwill Interest Expense limitations Other, net Foreign net operating loss carryforwards State net operating loss carryforwards Foreign tax credit carryforwards Federal net operating loss carryforwards Research & Development Tax Credit Carryforward Total gross deferred tax assets Less valuation allowances Net deferred tax assets Deferred tax liabilities Property, plant and equipment Right-of-use asset Prepaid Expenses Other, net Total gross deferred tax liabilities Net deferred tax assets (liabilities) A reconciliation of the beginning and ending balance of deferred tax valuation allowance is as follows: In thousands Balance at December 31, 2019 Deferred Income Tax Expense Return to Provision Impact Other Comprehensive Income Balance at December 31, 2020 Deferred Income Tax Expense Return to Provision Impact Other Comprehensive Income Balance at December 31, 2021 Year Ended December 31, 2021 2020 $ $ $ $ 13,135 $ 181 5,873 385 96 59 1,019 473 1,267 452 1,631 3,475 3,841 — 215 32,102 (25,894) 6,208 $ (897) $ (5,006) (305) — (6,208) — $ 16,541 237 6,346 440 108 53 1,124 581 1,530 440 1,771 4,763 3,653 — — 37,587 (30,841) 6,746 (625) (5,583) (318) (220) (6,746) — $ $ 38,379 (7,534) 12 (16) 30,841 (1,460) (297) (3,190) 25,894 In assessing the realizability of deferred tax assets, we consider whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The valuation allowance for deferred tax assets was $25.9 million and $30.8 million as of December 31, 2021 and 2020, respectively. The amount of the deferred tax asset considered realizable could be adjusted if estimates of future taxable income during the carryforward period are increased, or if objective negative evidence in the form of cumulative losses is no longer present, and additional weight may be given to subjective evidence such as changes in our growth projections. We or one of our subsidiaries file income tax returns in the U.S. federal, U.S. state, and foreign jurisdictions. For U.S. state returns, we are no longer subject to tax examinations for years prior to 2016. For U.S. federal and foreign returns, we are no longer subject to tax examinations for years prior to 2016. 58 Table of Contents There is no balance of unrecognized tax benefits as of December 31, 2021 and 2020. Any adjustments to this liability as a result of the finalization of audits or potential settlements would not be material. We have elected to classify any interest and penalties related to income taxes within income tax expense in our Consolidated Statements of Comprehensive Income (Loss). For U.S. tax return purposes, net operating losses and tax credits are normally available to be carried forward to future years, subject to limitations as discussed below. As of December 31, 2021, the Company had no federal net operating loss carryforward. The federal foreign tax carryforward credits of $3.8 million will expire on various dates from 2023 to 2031. Federal research and development credit carryforwards of $0.2 million will begin to expire on various dates from 2035 to 2036. The Company has state NOL carryforwards of $108.9 million, and foreign NOL carryforwards of $5.4 million. Deferred income taxes have not been provided on the undistributed earnings of our foreign subsidiaries as these earnings have been, and under current plans will continue to be, permanently reinvested in these subsidiaries. It is not practicable to estimate the amount of additional taxes which may be payable upon the distribution of these earnings. However, because of the provisions in the Tax Reform Act, the tax cost of repatriation is immaterial and limited to foreign withholding taxes, currency translation and state taxes. Note J — Earnings Per Share In periods in which the Company has net income, the Company is required to calculate earnings per share (“EPS”) using the two-class method. The two-class method is required because the Company’s Series A Preferred Stock is considered a participating security with objectively determinable and non-discretionary dividend participation rights. Series A Preferred stockholders have the right to participate in dividends above their five percent dividend rate should the Company declare dividends on its common stock at a dividend rate higher than the five percent (on an as-converted basis). Under the two-class method, undistributed and distributed earnings are allocated on a pro-rata basis to the common and the preferred stockholders. The weighted-average number of common and preferred stock outstanding during the period is then used to calculate EPS for each class of shares. In periods in which the Company has a net loss, basic loss per share is calculated using the treasury stock method. The treasury stock method is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period. The two-class method is not used, because the calculation would be anti-dilutive. 59 Table of Contents Reconciliations of basic and diluted EPS are as follows: In thousands, except per share amounts Numerator: Net income (loss) Less: Preferred stock dividend Less: Earnings attributable to participating securities Numerator for basic EPS: income (loss) attributable to common stockholders Effect of dilutive securities: Add back: Allocation of earnings to participating securities Less: Re-allocation of earnings to participating securities considering potentially dilutive securities Numerator for diluted EPS Denominator: Basic EPS denominator: weighted-average common shares outstanding Diluted EPS denominator Basic income (loss) per common share Diluted income (loss) per common share Year Ended December 31, 2021 2020 $ $ $ $ 14,971 $ 496 1,858 12,617 1,858 (1,766) 12,709 $ 6,802 7,209 1.85 $ 1.76 $ (1,694) 496 — (2,190) — — (2,190) 6,469 6,469 (0.34) (0.34) For the years ended December 31, 2021 and 2020, respectively, the following shares have been excluded from the calculation of shares used in the diluted EPS calculation: 46,380 and 31,906 shares of anti-dilutive market price options; 29,983 and 536,189 of anti-dilutive unvested shares; and 1,000,000 and 1,000,000 shares of anti-dilutive Series A Preferred Stock (as if converted). Note K — Comprehensive Income (Loss) Comprehensive income (loss) for a period encompasses net income (loss) and all other changes in equity other than from transactions with our stockholders. Changes in accumulated other comprehensive loss by component were as follows: In thousands Balance at December 31, 2019 Other comprehensive income, net of tax, before reclassifications Amounts reclassified from accumulated other comprehensive loss, net of tax Net current period other comprehensive (loss) income, net of tax Balance at December 31, 2020 Other comprehensive income, net of tax, before reclassifications Amounts reclassified from accumulated other comprehensive loss, net of tax Net current period other comprehensive income (loss), net of tax Balance at December 31, 2021 Defined Benefit Pension Items Foreign Currency Items Total $ $ $ (63,887) $ — (4,657) (4,657) (68,544) $ — 14,150 14,150 (54,394) $ $ $ 753 2,180 — 2,180 2,933 (1,867) — (1,867) 1,066 $ (63,134) 2,180 (4,657) (2,477) (65,611) (1,867) 14,150 12,283 (53,328) Reclassification amounts related to the defined pension plans are included in the computation of net period pension benefit cost (see Note H, Employee Benefit Plans). Note L — Litigation and Contingencies In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of claims that we infringe on the proprietary rights of third parties. The terms and duration of these commitments vary and, in some cases, may be indefinite, and certain of these commitments do not limit the maximum amount of future payments we could become obligated to make thereunder; accordingly, our actual aggregate maximum exposure related to these types of commitments is not reasonably estimable. Historically, we have not been obligated to make significant payments for obligations of this nature, and no liabilities have been recorded for these obligations in our consolidated financial statements. We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may become involved in additional claims and lawsuits incidental to our businesses. We routinely assess the likelihood of adverse judgments or outcomes to these matters, as well as ranges of probable losses; to the extent losses are reasonably estimable. Accruals are recorded for these matters to the extent that management concludes a loss is probable and the financial impact, should an adverse outcome occur, is reasonable estimable. In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our legal counsel; (ii) our previous experience; and (iii) the decision of our management as to how we intend to respond to the complaints. 60 Table of Contents Note M — Certain Relationships and Related Party Transactions As described in Note F, Long-Term Debt, the Company’s old Texas Capital Credit Facility was secured by HHS Guaranty, LLC, an entity formed to provide credit support for the Company by certain members of the Shelton family (descendants of one of our founders). In connection with the entry into the New Credit Facility the arrangement was terminated because Texas Capital Bank did not require third-party credit support for the borrowings under the New Credit Facility. From 2016 until October 2020, we conducted business with Wipro, whereby Wipro provided us with a variety of technology-related services. We have since terminated all service agreements with Wipro. 61 Table of Contents Note N — Restructuring Activities Our management team continuously reviews and adjusts our cost structure and operating footprint, optimize our operations, and invest in improved technology. During 2020, in an effort to right-size our operating footprint, we terminated leases in Wilkes Barre (PA) and Grand Prairie (TX) and exited our last direct mail facility in Jacksonville (FL). We completed the migration of our fulfillment business from the Grand Prairie (TX) operations into a new 400,000 square foot facility in Kansas City (KS) in December 2020. In the first quarter of 2021, we completed the migration of our Shawnee (KS) operations to Kansas City (KS). The Shawnee (KS) facility lease expired on April 30, 2021. The new Kansas City location is now our primary facility in the Midwest. In 2020, we successfully reduced the footprint of our Customer Care business by reducing our Austin (TX) office location by approximately 50,000 square feet in addition to exiting one of our two Manila offices since the business is operating effectively in a work-from-home environment. For the years ended December 31, 2021 and 2020, we recorded restructuring charges of $6.4 million and $9.4 million, respectively. The 2021 restructuring charges included $2.5 million of severance charges, $0.9 million in lease impairment expense and $3.0 million of facility related and other expenses. The 2020 restructuring charges included $3.0 million of lease impairment charges related to the exit from our direct mail facilities, $2.5 million of severance charges, $1.3 million in capital losses from the asset disposal associated with the Summit deal and $2.9 million of facility related and other expenses as well as $0.3 million credit to previously accrued contract termination fees. The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Consolidated Statement of Comprehensive Income (Loss). In thousands Adjustment to Contract termination fee Severance Facility, asset impairment and other expense Lease impairment and termination expense Fixed Asset disposal and impairment charges Facility and other expenses Total facility, asset impairment and other expense Total The following table summarizes the changes in liabilities related to restructuring activities: In thousands Beginning balance: Additions Payments Ending balance: $ $ Year Ended December 31, 2021 Year Ended December 31, 2020 — $ 2,482 868 33 2,976 3,877 6,359 $ $ Year Ended December 31, 2021 Facility, asset impairment and other Severance expense Total 549 2,478 (2,289) 738 $ $ 4 $ 2 (6) — $ (306) 2,495 2,974 1,327 2,884 7,185 9,374 553 2,480 (2,295) 738 In connection with our cost-saving and restructuring initiatives, we incurred total restructuring charges of $27.6 million through the end of 2021. For the years ended December 31, 2021, 2020 and 2019, we recognized $6.4 million, $9.4 million and $11.8 million of restructuring expense, respectively. We do not expect to incur additional restructuring charges after 2021. Note O — Segment Reporting Harte Hanks is a leading global customer experience company. We have organized our operations into three business segments based on the types of products and services we provide: Marketing Services, Customer Care, Fulfillment & Logistics Services. Our Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. We partner with clients to develop strategies and tactics to identify and prioritize customer audiences in B2C and B2B transactions. Our key service offerings include strategic business, brand, marketing and communications planning, data strategy, audience identification and prioritization, predictive modeling, creative development and execution across traditional and digital channels, website and app development, platform architecture, database build and management, marketing automation, and performance measurement, reporting and optimization. Our Customer Care segment offers intelligently responsive contact center solutions, which use real-time data to effectively interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat and digital self-service support. We provide these services utilizing our advanced technology infrastructure, human resource management skills and industry experience. Our Fulfillment & Logistics Services segment consists of mail and product fulfillment and logistics services. We offer a variety of product fulfillment solutions, including printing on demand, managing product recalls, and distributing literature and promotional products to support B2B trade, drive marketing campaigns, and improve customer experience. We are also a provider of third-party logistics and freight optimization in the United States. Prior to the sale of our direct mail equipment in 2020, this segment also included our direct mail operations. Outsourced direct mail is now included in our Marketing Services segment. There are three principal financial measures reported to our CEO (the chief operating decision maker) for use in assessing segment performance and allocating resources. Those measures are revenue, operating income (loss) and operating income (loss) plus depreciation and amortization (“EBITDA”). Operating income (loss) for segment reporting, disclosed below, is revenues less operating costs and allocated corporate expenses. Segment operating expenses include allocations of certain centrally incurred costs such as employee benefits, occupancy, information systems, accounting services, internal legal staff, and human resources administration. These costs are allocated based on actual usage or other appropriate methods. Unallocated corporate expenses are corporate overhead expenses not attributable to the operating groups. Interest income and expense are not allocated to the segments. The Company does not allocate assets to our reportable segments for internal reporting purposes, nor does our CEO evaluate operating segments using discrete asset information. The accounting policies of the segments are consistent with those described in the Note A, Overview and Significant Accounting Policies. 62 Table of Contents The following table presents financial information by segment: Year ended December 31, 2021 Marketing Services Customer Care Fulfillment & Logistics Services (In thousands) Restructuring Unallocated Corporate Total Revenues Segment operating expense Restructuring Contribution margin Overhead Allocation EBITDA Depreciation Operating income (loss) Year ended December 31, 2020 Revenues Segment operating expense Restructuring Contribution margin Overhead Allocation EBITDA Depreciation Operating income (loss) $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 56,388 44,251 — 12,137 4,424 7,713 530 7,183 $ $ $ $ $ $ $ $ 74,691 59,200 — 15,491 2,922 12,569 849 11,720 $ $ $ $ $ $ $ $ 63,517 53,666 — 9,851 3,153 6,698 718 5,980 $ $ $ $ $ $ $ $ $ — $ — 6,359 $ (6,359) $ — $ (6,359) $ — $ (6,359) $ $ — $ 20,922 — $ (20,922) $ (10,499) $ (10,423) $ 462 $ (10,885) $ 194,596 178,039 6,359 10,198 — 10,198 2,559 7,639 Marketing Services Customer Care Fulfillment & Logistics Services (In thousands) Restructuring Unallocated Corporate Total 57,093 46,492 — 10,601 5,043 5,558 603 4,955 $ $ $ $ $ $ $ $ 58,668 48,298 — 10,370 3,483 6,887 1,097 5,790 $ $ $ $ $ $ $ $ 63 $ 61,139 $ 58,679 $ — $ 2,460 3,848 $ (1,388) $ 1,300 $ (2,688) $ $ — $ — 9,374 $ (9,374) $ — $ (9,374) $ — $ (9,374) $ $ — $ 21,018 — $ (21,018) $ (12,374) $ (8,644) $ 615 $ (9,259) $ 176,900 174,487 9,374 (6,961) — (6,961) 3,615 (10,576) Table of Contents INDEX TO EXHIBITS We are incorporating certain exhibits listed below by reference to other Harte Hanks filings with the Securities and Exchange Commission, which we have identified in parentheses after each applicable exhibit. Exhibit No. Charter Documents Description of Exhibit 3(a) 3(b) 3(c) 3(d) Amended and Restated Certificate of Incorporation as amended through May 5, 1998 (filed as Exhibit 3(e) to the company’s Form 10-Q for the six months ended June 30, 1998). Certificate of Amendment of Incorporation dated January 31, 2018 (filed as Exhibit 3.2 to the company’s Form 8-A/A dated January 31, 2018). Certificate of Designation of Series A Preferred Stock of Harte Hanks, Inc. (filed as Exhibit 3.1 to the company's form 8-K dated January 29, 2018). Fifth Amended and Restated Bylaws (filed as Exhibit 3.1 to the company's Form 8-K dated December 23, 2015). Credit Agreements 10.1(a) Loan Agreement, dated December 21, 2021, among Harte Hanks, Inc. the subsidiary guarantors party thereto and Texas Capital Bank, National Association. 10.1(b) 10.1(c) Security Agreement, dated December 21, 2021, between Harte Hanks, Inc. and Texas Capital Bank, National Association. (filed as Exhibit 10.2 to the company's form 8- K dated December 21, 2021). Small Business Administration Paycheck Protection Program Loan Note, dated as of April 14, 2020 (filed as Exhibit 10.1(e) to the company's Form 10-Q for three months ended March 31, 2020). Management and Director Compensatory Plans and Forms of Award Agreements 10.2(a) Harte Hanks, Inc. Restoration Pension Plan (As Amended and Restated Effective January 1, 2008) (filed as Exhibit 10.1 to the company’s Form 8-K dated June 27, 2008). 10.2(b) 10.2(c) Harte Hanks, Inc. 2005 Omnibus Incentive Plan (As Amended and Restated Effective February 13, 2009) (filed as Exhibit 10.1 to the company’s Form 8-K dated February 13, 2009). Amendment to Harte Hanks, Inc. 2005 Omnibus Incentive Plan, dated as of May 12, 2009 (incorporated by reference to Exhibit 4.4 to Harte Hanks Registration Statement on Form S-8, filed on May 12, 2009). 10.2(d) Form of 2005 Omnibus Incentive Plan Non-Qualified Stock Option Agreement (filed as Exhibit 10.2(i) to the company’s Form 10-K dated March 7, 2012). 10.2(e) Form of 2005 Omnibus Incentive Plan Bonus Stock Agreement (filed as Exhibit 10.2(j) to the company’s Form 10-K dated March 7, 2012). 64 Table of Contents 10.2(f) Form of 2005 Omnibus Incentive Plan Restricted Stock Award Agreement (filed as Exhibit 10.2(k) to the company’s Form 10-K dated March 7, 2012). 10.2(g) Form of 2005 Omnibus Incentive Plan Performance Unit Award Agreement (filed as Exhibit 10.2(l) to the company’s Form 10-K dated March 7, 2012). 10.2(h) Summary of Non-Employee Directors’ Compensation (included within the company’s Schedule of 14A proxy statement filed April 11, 2016). 10.2(i) Harte Hanks, Inc. 2013 Omnibus Incentive Plan (filed as Annex A to the company’s Schedule 14A proxy statement filed April 15, 2013). 10.2(j) 10.2(k) 10.2(l) 10.2(m) Form of 2013 Omnibus Incentive Plan Non-Qualified Stock Option Agreement (filed as Exhibit 10.4 to the company’s Registration Statement on Form S-8 dated June 7, 2013). Form of 2013 Omnibus Incentive Plan Restricted Stock Award Agreement (General) (filed as Exhibit 10.1 to the company’s Registration Statement on Form S-8 dated June 7, 2013). Form of 2013 Omnibus Incentive Plan Restricted Stock Award Agreement (Director) (filed as Exhibit 10.2 to the company’s Registration Statement on Form S-8 dated June 7, 2013). Form of 2013 Omnibus Incentive Plan Performance Unit Award Agreement (filed as Exhibit 10.3 to the company’s Registration Statement on Form S-8 dated June 7, 2013). 10.2(n) Form of 2013 Omnibus Incentive Plan Performance Restricted Stock Unit Award Agreement 10.2(o) First Amendment to the Harte Hanks, Inc. Amended & Restated Restoration Pension Plan, dated October 11, 2016 (filed as Exhibit 10.1 to the company's Form 8-K dated October 14, 2016). 10.2(p) Form of Restricted Stock Agreement between Harte Hanks, Inc. and Jon C. Biro (filed as Exhibit 10.2 to the company's Form 8-K dated November 17, 2017). 10.2(q) Form of Non-Qualified Stock Option Agreement between Harte Hanks, Inc. and Jon C. Biro (filed as Exhibit 10.3 to the company's Form 8-K dated November 17, 2017). 10.2(r) Form of Performance Unit Award Agreement between Harte Hanks, Inc. and Jon C. Biro (filed as Exhibit 10.4 to the company's Form 8-K dated November 17, 2017). 10.2(s) Harte Hanks, Inc. 2020 Equity Incentive Plan, dated as of August 3, 2020 (incorporated by reference to Appendix A of the Company’s definitive proxy statement on Schedule 14A as filed with the Commission on May 22, 2020 (SEC File No. 001-07120)). 10.2(t) Form of Registration Rights Agreement (filed as Exhibit 10.2 to the company's Form 8-K dated January 29, 2018). 65 Table of Contents Executive Officer Employment-Related and Separation Agreements 10.3(a) Form of Severance Agreement between the company and its Executive Officers (filed as Exhibit 99.3 to the company’s Form 8-K, dated February 2, 2018). 10.3(b) Form of Employment Restrictions Agreement signed by the Corporate Officers of the company (filed as Exhibit 10.3 to the company’s Form 8-K dated March 15, 2011). 10.3 (c) Form of Indemnification Agreement for Directors and Officers (filed as Exhibit 10.1 to the company’s 8-K dated August 2, 2012). 10.3 (d) Form of Severance Agreement between the company and certain of its officers (filed as Exhibit 10.6 to the company’s 8-K dated June 11, 2013). 10.3 (e) Executive Severance Policy applicable to the company’s executive officers and certain others (filed as Exhibit 10.1 to the company’s Form 8-K, dated January 30, 2015). 10.3(f) Release Agreement between the Company and Andrew Bennett, dated as of June 22, 2021 (filed as Exhibit 10.1 to the company's Form 8-K, dated June 23, 2021). 10.3(g) Employment Agreement between the Company and Brian Linscott, effective as of June 23, 2021 (filed as Exhibit 10.2 to the company's Form 8-K, dated June 23, 2021). Material Agreements Cooperation Agreement, dated July 18, 2017, by and among Harte Hanks, Inc., Sidus Investment Management, LLC, Sidus Investment Partners, L.P., Sidus Double Alpha Fund, L.P., Sidus Double Alpha Fund, Ltd., Sidus Advisors, LLC, Michael J. Barone and Alfred V. Tobia, Jr. (filed as Exhibit 10.1 to the company's Form 8-K dated July 19, 2017) Cooperation Agreement dated as of May 17, 2018, by and between Harte Hanks, Inc. Houston H. Harte, Sarah Harte, Carolyn Harte, Larry D. Franklin and the Franklin Family Foundation (filed as Exhibit 99.1 to the Company's Current Report on Form 8-K dated May 17, 2018). Cooperation Agreement, dated May 14, 2021, by and among Harte Hanks, Inc., BLR Partners LP, BLRPart, LP, BLRGP Inc., Fondren Management, LP, FMLP Inc., the Radoff Family Foundation, and Bradley L. Radoff. (filed as Exhibit 10.1 to the Company's Current Report on Form 8-K dated May 17, 2021) 10.4(a) 10.4 (b) 10.4(c) Other Exhibits *10.5 *21.1 *23.1 *31.1 *31.2 *32.1 *32.2 Securities Purchase Agreement, dated January 23, 2018, by and between Harte Hanks, Inc. and Wipro, LLC (filed as Exhibit 10.1 to the company’s Form 8-K dated January 29, 2018). Subsidiaries of Harte Hanks, Inc. Consent of Baker Tilly US LLP Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Furnished Certification of Chief Executive Officer pursuant to 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. Furnished Certification of Chief Financial Officer pursuant to 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. *101.INS Inline XBRL Instance Document - the instance document does not appear in the Interactive Data Files because its XBRL tags are embedded within the Inline XBRL Document. *101.SCH *101.CAL *101.LAB *101.PRE *101.DEF *104 Inline XBRL Taxonomy Extension Schema Document Inline XBRL Taxonomy Extension Calculation Linkbase Document Inline XBRL Taxonomy Extension Labels Linkbase Document Inline XBRL Taxonomy Extension Presentation Linkbase Document Inline XBRL Definition Linkbase Document Cover Page Interactive Data File (embedded within the Inline XBRL and contained in Exhibit 101) *Filed or furnished herewith, as applicable 66 Table of Contents SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, Harte Hanks, Inc. has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. HARTE HANKS, INC. By: /s/ Brian Linscott Brian Linscott Chief Executive Officer Date: March 21, 2022 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Brian Linscott Chief Executive Officer Date: March 21, 2022 John H. Griffin Jr., Director Date: March 21, 2022 David L. Copeland, Director Date: March 21, 2022 /s/ Brian Linscott /s/ Laurilee Kearnes Laurilee Kearnes Vice President and Chief Financial Officer Date: March 21, 2022 /s/ John H. Griffin, Jr. /s/ Genevieve C. Combes Genevieve C. Combes, Director Date: March 21, 2022 /s/ David L. Copeland /s/ Radoff, Bradley L Bradley L. Radoff, Director Date: March 21, 2022 67 HARTE HANKS SUBSIDIARY GOVERNANCE MANUAL Office of the General Counsel Last Updated: January 10, 2022 PREFACE This manual is intended to serve as a general reference guide for employees. It provides basic corporate data about Harte Hanks, Inc., each of its current subsidiaries, contact information for subsidiary governance support, an overview of the responsibilities of subsidiary officers and directors, and other subsidiary governance information. This manual does not provide a comprehensive discussion of subsidiary governance matters or local jurisdictional variations with respect to subsidiary governance, and it does not address all potential issues that may arise in any given situation. For assistance with questions or concerns about a particular matter, please consult with one of the individuals listed on Annex A hereto or any other member of the legal team. Overview Like many large publicly traded companies, we conduct our business through several separate legal entities, known as our subsidiaries. Each of these subsidiaries are owned, directly or indirectly, by our parent company, Harte Hanks, Inc. When our employee signs a contract, communicates with a third party or takes other actions in accordance with job responsibilities and internal authority, that employee is ultimately acting on behalf of Harte Hanks, Inc. or one of its direct or indirect subsidiaries, not on behalf of “Harte Hanks” generally, and not on behalf of all of its subsidiaries. Why We Have Subsidiaries Our global entity structure allows us to plan for national and local taxes, reduce the exposure of subsidiaries to legal risks associated with operations of other subsidiaries, and have greater flexibility in transferring assets. We also want our local subsidiary to have a vested interest in the local community in which they operate. Powers and Benefits of Subsidiaries As separate legal entities, each of Harte Hanks, Inc. and its subsidiaries generally has the legal right, subject to appropriate internal corporate authorizations and procedures, to take a variety of actions in its own name, including entering contracts, making expenditures, opening bank accounts, incurring debt, purchasing equipment and other assets and suing (and being sued). Each subsidiary generally has its own corporate officers governing bodies (most commonly a board of directors). Ownership of subsidiaries is evidenced by stock equity interests that are held by Harte Hanks, Inc. or another of its subsidiaries. Because each is a separate legal entity, the liabilities of a subsidiary are generally not attributed to its parent company, any other subsidiary or any other third party. Authority Appropriate corporate authorizations must be obtained prior to entering into a transaction or committing a subsidiary to an obligation. All actions taken by employees on behalf of a subsidiary, whether signing a contract, making a regulatory filing or taking any other action for which the subsidiary will be responsible, must be properly authorized. Many day-to-day activities may be generally authorized as part of an employee’s overall responsibilities for the subsidiary and other matters may be authorized under applicable internal delegations of authority. Some matters, however, may require additional corporate authorizations, such as approved Project Commitment Forms (PCFs), subsidiary board resolutions and/or Harte Hanks, Inc. board resolutions. Failure to have appropriate internal authorizations prior to entering a transaction or committing a subsidiary to an obligation may subject an employee to disciplinary action, including termination. Governance & Obligations After a subsidiary is formed, we must maintain its separate legal existence to achieve the business, tax, risk and liability allocation and other purposes for which it was formed. This continuous maintenance may involve, for example, keeping separate minute books, holding annual organizational meetings to elect directors and appoint officers, making required corporate and tax filings, avoiding commingling funds of one subsidiary with funds of another subsidiary, using appropriate letterhead when communicating with third parties, signing contracts that correctly identify the contracting subsidiary, conducting inter-company transactions between subsidiaries pursuant to arms-length agreements, maintaining adequate capitalization and complying with various other corporate formalities. Failure to follow subsidiary governance formalities may in some cases result in the separate legal existence of the subsidiary being disregarded by a court. In such a case, liability of the disregarded subsidiary could be imposed on owners of that subsidiary or others. Types and Locations At present, Harte Hanks has 30 subsidiaries, which are formed in jurisdictions around the world –Philippines, France, England, The Netherlands, as well as U.S. jurisdictions such as Delaware, California, New York and Florida. These subsidiaries take the form of corporations, limited liability companies and other U.S. and foreign types of entities. The type of legal entity is chosen depending on the primary purposes for forming the entity, which in turn affects the formation process, ownership structure, liability of owners, system of management, tax treatment and other aspects of governance. By Alpha Code AAC, (CDC) 6 * * * ABO 7 ACA 8 DBM 9 FLA 10 HBA, (AWB) 11 HDB 12 HDS 13 HFR 14 HGR 15 HHD 16 HHL 18 HHM 19 HHP 20 HJX 21 HKC 22 HNE 23 HSP 24 HTM 25 HTX 26 NMO, (FMO), (SMO), (PMO), (TMO), (MOC) 27 PMB, (NCP), (SDP) 28 ROM 29 SCA, (NCA), (SDA), (WEB) 30 SMI, (MZU), (STS), (TAC), (HHMUS) 31 SSN 32 TRQ……………………….………………………………………………………………………………………… 33 TSS 34 ZHC, (HRM), (MSG), (MAC) 35 ZHH 36 BY LEGAL NAME HARTE-HANKS DIRECT MARKETING/CINCINNATI, INC. 06 HARTE-HANKS RESPONSE MANAGEMENT/BOSTON, INC. 07 HARTE-HANKS DIRECT MARKETING/FULLERTON, INC. 08 HARTE-HANKS STRATEGIC MARKETING, INC. 09 HARTE-HANKS FLORIDA, INC. 10 HARTE HANKS DIRECT MARKETING/BALTIMORE, INC. 11 HARTE-HANKS DO BRAZIL CONSULTORIA E SERVICOS LTDA. 12 HARTE-HANKS DATA SERVICES LLC 13 HHMIX SAS 14 HARTE-HANKS GMBH 15 HARTE-HANKS DIRECT, INC. 16 HARTE HANKS LOGISTICS, LLC 18 HARTE-HANKS PHILIPPINES, INC. 19 HARTE-HANKS PRINT, INC. 20 HARTE-HANKS DIRECT MARKETING/JACKSONVILLE, LLC 21 HARTE-HANKS DIRECT MARKETING/KANSAS CITY, LLC 22 HARTE HANKS EUROPE B.V. 23 HARTE-HANKS MARKET INTELLIGENCE ESPANA LLC 24 HARTE HANKS UK LIMITED 25 HARTE-HANKS DIRECT MARKETING/DALLAS, INC. 26 NSO, INC. 27 SOUTHERN COMPRINT CO. 28 HARTE-HANKS SRL 29 HARTE-HANKS SHOPPERS, INC. 30 HARTE-HANKS RESPONSE MANAGEMENT/AUSTIN, INC. 31 SALES SUPPORT SERVICES, INC. 32 HARTE HANKS TRANQUILITY LIMITED 33 HARTE-HANKS BELGIUM N.V. 34 HARTE-HANKS STS, INC. 35 HARTE HANKS, INC. 36 STATE OF INCORPORATION: Ohio PRINCIPLE OFFICE ADDRESS: 2800 Wells Branch Parkway Austin, TX 78728 COUNTY IN WHICH LOCATED: Hamilton OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott 1,000 1,000 Page Last Updated – June 24, 2021 HARTE-HANKS DIRECT MARKETING/CINCINNATI, INC. AAC, (CDC) F.I.N.: 31-0969327 DATE INCORPORATED: 10/01/79 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: $1.00 FOREIGN QUALIFICATIONS: None OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer HARTE-HANKS RESPONSE MANAGEMENT/BOSTON, INC. ABO Page Last Updated – June 24, 2021 (12/29/00) (10/29/14) (12/04/17) STATE OF INCORPORATION: Massachusetts PRINCIPLE OFFICE ADDRESS: 600 North Bedford Street East Bridgewater, MA 02333 COUNTY IN WHICH LOCATED: Norfolk OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes Jeanne M. Shaunessy Page Last Updated – June 24, 2021 STATE OF INCORPORATION: California PRINCIPLE OFFICE ADDRESS: 2337 West Commonwealth Avenue Fullerton, CA 92833 COUNTY IN WHICH LOCATED: Orange OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 5,000 5,000 1,000 1,000 F.I.N.: 04-2210147 DATE INCORPORATED: 10/22/80 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: NPV FOREIGN QUALIFICATIONS: New Jersey California Louisiana Kansas Missouri Florida Texas North Carolina New Mexico Ohio OFFICERS: Brian Linscott, President Jeanne M. Shaunessy, Vice President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer HARTE-HANKS DIRECT MARKETING/FULLERTON, INC. ACA F.I.N.: 33-0209712 DATE INCORPORATED: 12/17/86 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: $1.00 FOREIGN QUALIFICATIONS: None OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer STATE OF INCORPORATION: Delaware PRINCIPLE OFFICE ADDRESS: 2 Executive Drive Suite 103 Chelmsford, MA 01824 COUNTY IN WHICH LOCATED: Middlesex OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes HARTE-HANKS STRATEGIC MARKETING, INC. DBM Page Last Updated – June 24, 2021 F.I.N.: 45-3987467 DATE INCORPORATED: 12/07/2011 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: 1,000 1,000 FOREIGN QUALIFICATIONS: $0.001 Massachusetts (01/09/12) OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer STATE OF INCORPORATION: Delaware PRINCIPLE OFFICE ADDRESS: 1101 North Lake Destiny Road Maitland, FL 32751 COUNTY IN WHICH LOCATED: Orange OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 1,000 1,000 Page Last Updated – June 24, 2021 HARTE-HANKS FLORIDA, INC. FLA F.I.N.: 20-2495117 DATE INCORPORATED: 03/15/05 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: $.0.01 FOREIGN QUALIFICATIONS: Florida OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer (04/11/05) STATE OF INCORPORATION: Maryland PRINCIPLE OFFICE ADDRESS: 2 Executive Drive, Suite 103 Chelmsford, MA 01824 COUNTY IN WHICH LOCATED: Baltimore OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: 1,000 1,000 Page Last Updated – June 24, 2021 HARTE HANKS DIRECT MARKETING/BALTIMORE, INC. HBA, (AWB) F.I.N.: 52-1129017 DATE INCORPORATED: 08/21/78 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: $1.00 REGISTERED ASSUMED NAMES: Harte Hanks Direct Marketing/ Wilkes Barre FOREIGN QUALIFICATIONS: Pennsylvania (01/06/00) BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer HARTE-HANKS DO BRAZIL CONSULTORIA E SERVICOS LTDA. HDB Page Last Updated – December 31, 2016 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: Avenida das Nacoes Unidas, 13797, 19th Floor San Paulo, Brazil 04795-100 LOCATION OF INCORPORATION: Brazil (São Paulo County) OWNED BY: ZHH (Harte Hanks, Inc.) QUOTA CAPITAL R$ 7.660.644,00 (currency Real-R$) REGISTERED ASSUMED NAMES: None OFFICERS AND DIRECTORS: Carlos Eduardo Prado, General Manager Maria Auxiliadora Lopes Martins (nominated powers) COMPANY REGISTRATION NUMBER: JUCESP- 53.653/07-5 DATE INCORPORATED: 09/20/95 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% FOREIGN QUALIFICATIONS: None STATE OF INCORPORATION: Maryland PRINCIPLE OFFICE ADDRESS: 2 Executive Drive, Suite 103 Chelmsford, MA 01824 COUNTY IN WHICH LOCATED: Anne Arundel OWNED BY: ZHH (Harte Hanks, Inc.) MEMBERSHIP UNITS: 100 REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: N/A HARTE-HANKS DATA SERVICES LLC HDS Page Last Updated – June 24, 2021 F.I.N.: 52-2206203 DATE ORGANIZED: 12/31/99 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE N/A FOREIGN QUALIFICATIONS: Pennsylvania Kentucky OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer (04/06/04) (06/16/16) STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: 35 rue des Chantiers Versailles, 78000, France LOCATION OF INCORPORATION: France OWNED BY: HNE (Harte Hanks Europe B.V.) REGISTERED CAPITAL: 10,000 shares of FRF 100 REGISTERED ASSUMED NAMES: None DIRECTORS: Brian Linscott Page Last Updated – June 24, 2021 HHMIX SAS HFR F.I.N.: 98-1084858 (USA) DATE INCORPORATED: 11/86 AGENT FOR SERVICE OF PROCESS: N/A PERCENT OWNED: 100% PAR VALUE: N/A FOREIGN QUALIFICATIONS: None OFFICERS: Brian Linscott, President Page Last Updated – June 24, 2021 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: De-Saint-Exupéry-Straße 8 60549 Frankfurt am Main Deutschland / Germany LOCATION OF INCORPORATION: Germany OWNED BY: HNE (Harte Hanks Europe B.V.) REGISTERED CAPITAL: DM 500,000, divided into one share of DM 331,600, three shares of DM 50,000, two shares of DM 6,700 and one share of DM 5,000 REGISTERED ASSUMED NAMES: None DIRECTOR: Brian Linscott HARTE-HANKS GMBH HGR F.I.N.: 98-0216643 (USA) DATE INCORPORATED: 10/08/90 PERCENT OWNED: 100% FOREIGN QUALIFICATIONS: None OFFICERS: N/A STATE OF INCORPORATION: New York PRINCIPLE OFFICE ADDRESS: 3800 Horizon Blvd. Suite 500 Trevose, PA 19053 COUNTY IN WHICH LOCATED: Ulster OWNED BY: HHP (Harte-Hanks Print, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: The Agency Inside Harte-Hanks BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes HARTE-HANKS DIRECT, INC. HHD Page Last Updated – June 24, 2021 NPV (12/19/05) (07/02/07) (01/15/08) (12/22/16) F.I.N.: 13-3520560 DATE INCORPORATED: 05/02/89 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: 200 200 FOREIGN QUALIFICATIONS: Arizona Florida Pennsylvania Texas California Colorado Connecticut Georgia Illinois Indiana Maryland Massachusetts Michigan Mississippi Missouri New Jersey New Hampshire New York North Carolina Ohio Ontario Tennessee Texas Virginia Washington Canadian Business Number: 731680724 Canadian Payroll Deductions Program Account: 731680724RP0001 Ontario Corporation Number: 1964654 OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer STATE OF ORGANIZATION: Florida PRINCIPLE OFFICE ADDRESS: 1400 East Newport Center Drive, Suite 200 Deerfield Beach, FL 33442 HARTE HANKS LOGISTICS, LLC HHL F.I.N.: 30-0758173 DATE ORGANIZED: 12/12/12 Page Last Updated – June 24, 2021 COUNTY IN WHICH LOCATED: Broward OWNED BY: FLA (Harte-Hanks Florida, Inc. Formally known as Harte Hanks Flyer, Inc.) MEMBERSHIP UNITS: 100 FOREIGN QUALIFICATIONS: California Georgia Massachusetts Minnesota North Carolina Pennsylvania (01/10/13) (01/09/13) (01/10/13) (01/14/13) (01/08/13) AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% REGISTERED ASSUMED NAMES: None SOLE AND MANAGING MEMBER: Harte-Hanks Florida, Inc. OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer Page Last Updated – June 24, 2021 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: Market Market Mall, 4th Floor Fort Bonifacio Global City Taguig (Manila), The Philippines LOCATION OF INCORPORATION: Philippines OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None HARTE-HANKS PHILIPPINES, INC. HHM F.I.N.: 98-1081909 (USA) DATE INCORPORATED: 11/03/05 P11,200,000.00 P11,200,000.00 PERCENT OWNED: 100% PAR VALUE: P100.00 FOREIGN QUALIFICATIONS: None OFFICERS AND DIRECTORS: Jonathan S. Bondoc, President, Director Marie Cherylle Z. Hular, Director Martin Ignacio D. Mijares, Director, Secretary Benjamin Chacko, Director Amelia Batuhan, Treasurer Sydney J. Hoffman, Assistant Treasurer Laurilee Kearnes, Vice President Page Last Updated – June 24, 2021 STATE OF INCORPORATION: New Jersey PRINCIPLE OFFICE ADDRESS: One Matrix Drive Monroe Township, NJ 08831 COUNTY IN WHICH LOCATED: Gloucester OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 20,000,000 1,000 HARTE-HANKS PRINT, INC. HHP F.I.N.: 23-2676694 DATE INCORPORATED: 01/23/92 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: NPV FOREIGN QUALIFICATIONS: None OFFICERS: Brian Linscott, President Laurilee Kearnes, Vice President and Treasurer HARTE-HANKS DIRECT MARKETING/JACKSONVILLE, LLC HJX Page Last Updated – June 24, 2021 STATE OF INCORPORATION: Delaware PRINCIPLE OFFICE ADDRESS: 2 Executive Drive, Suite 103 Chelmsford, MA 01824 COUNTY IN WHICH LOCATED: Duval OWNED BY: FLA (Harte-Hanks Florida, Inc.) MEMBERSHIP UNITS: 100 REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: N/A F.I.N.: 59-3759459 DATE ORGANIZED: 11/30/01 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: N/A FOREIGN QUALIFICATIONS: Florida Georgia Illinois Kentucky Maryland New Mexico North Carolina Ohio Pennsylvania Texas OFFICERS: Richard A. Kegley, President Brian Linscott, Vice President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer (01/01/02) STATE OF ORGANIZATION: Delaware PRINCIPLE OFFICE ADDRESS: 6700 Orville Avenue, Suite 100 Kansas City, KS 66102-3126 COUNTY IN WHICH LOCATED: Johnson OWNED BY: SSN (Sales Support Services, Inc.) MEMBERSHIP UNITS: 100 REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: N/A Page Last Updated – June 24, 2021 HARTE-HANKS DIRECT MARKETING/KANSAS CITY, LLC HKC F.I.N.: 48-1252793 DATE ORGANIZED: 11/30/01 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: N/A FOREIGN QUALIFICATIONS: Kansas Montana Maine OFFICERS: Brian Linscott, President Jeanne M. Shaunessy, Vice President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer (03/21/02) (11/12/09) (11/19/10) Page Last Updated – July 30, 2018 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: Pan-Invest Prinses Margrietplantsoen 88 2595 BR The Hague The Netherlands LOCATION OF INCORPORATION: Holland (Netherlands) OWNED BY: ZHH (Harte Hanks, Inc.) CAPITAL: Authorized: Outstanding: REGISTERED ASSUMED NAMES: None DIRECTORS: Wouter Beezemer/Pan-Invest Brian Linscott Laurilee Kearnes NLG 200,000 NLG 40,000 HARTE HANKS EUROPE B.V. HNE F.I.N.: 98-1084277 (USA) DATE INCORPORATED: 08/19/88 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: N/A FOREIGN QUALIFICATIONS: None OFFICERS: N/A HARTE-HANKS MARKET INTELLIGENCE ESPANA LLC HSP Page Last Updated – June 24, 2021 STATE OF INCORPORATION: Colorado PRINCIPLE OFFICE ADDRESS: Cl Corazon de Maria, No. 6, 3rd Floor, Suites 4 & 5 Madrid 28002 Spain COUNTY IN WHICH LOCATED: N/A OWNED BY: ZHH (Harte Hanks, Inc.) MEMBERSHIP UNITS: 100 REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: N/A F.I.N.: N/A DATE INCORPORATED: 08/09/91 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: N/A FOREIGN QUALIFICATIONS: Spain OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer Page Last Updated – January 9, 2019 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: Spaces, Charter Building Charter Place Uxbridge UB8 1JG United Kingdom COUNTY IN WHICH LOCATED: N/A HARTE HANKS UK LIMITED HTM (AND FORMER HIA, MZL, SDML) COMPANY REGISTRATION NUMBER: 02435931 98-1011966 (USA) DATE INCORPORATED: 10/25/89 AGENT FOR SERVICE OF PROCESS: CT Corporation OWNED BY: ZHH (Harte Hanks, Inc.) TRQ (Harte Hanks Tranquility Limited) *ZHH acquired 1 share in TRQ in exchange for 25 shares of HTM, effective 12/30/2018. PERCENT OWNED: 75%* 25% 100 100 SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None OFFICERS AND DIRECTORS: Sydney J. Hoffman, Director Peter J. Kitley, Director Brian Linscott, President PAR VALUE: £1 FOREIGN QUALIFICATIONS: None HARTE-HANKS DIRECT MARKETING/DALLAS, INC. HTX Page Last Updated – June 24, 2021 STATE OF INCORPORATION: Delaware PRINCIPLE OFFICE ADDRESS: 2750 114th Street, Suite 100 Grand Prairie, TX 75050 COUNTY IN WHICH LOCATED: Tarrant County, Texas OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 1,000 1,000 F.I.N.: 75-2626529 DATE INCORPORATED: 06/22/07 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: NPV FOREIGN QUALIFICATIONS: Texas OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer (07/02/07) NSO, INC. NMO, (FMO), (SMO), (PMO), (TMO), (MOC) Page Last Updated – June 24, 2021 STATE OF INCORPORATION: Ohio PRINCIPLE OFFICE ADDRESS: 2800 Wells Branch Parkway Austin, TX 78728 COUNTY IN WHICH LOCATED: Hamilton OWNED BY: ZHH (Harte Hanks, Inc.) SHARES Authorized: Outstanding: REGISTERED ASSUMED NAMES: Harte Hanks Direct Marketing (Ohio, California, New Jersey, Texas, Pennsylvania, Delaware, Illinois, New York, Maryland, Massachusetts, Florida, Kansas, Kentucky, Washington) BOARD OF DIRECTORS: Brian Linscott F.I.N.: 31-1190424 DATE INCORPORATED: 11/21/86 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: 1,000 1,000 FOREIGN QUALIFICATIONS: California $1.00 (12/18/86) Massachusetts (12/19/95) Texas Pennsylvania Illinois Maryland Florida (11/07/96) (12/18/86) (02/24/87) (02/17/93) Colorado (01/14/16) (12/07/95) OFFICERS: Brian Linscott, President, Secretary and Assistant Treasurer Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer Page Last Updated – June 24, 2021 STATE OF INCORPORATION: California PRINCIPLE OFFICE ADDRESS: 2830 Orbiter Street Brea, CA 92821 COUNTY IN WHICH LOCATED: Orange OWNED BY: ZHH (Harte Hanks, Inc.) SHARES: Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 1,500 1,070 SOUTHERN COMPRINT CO. PMB, (NCP), (SDP) F.I.N.: 77-0231595 DATE INCORPORATED: 10/10/89 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: NPV FOREIGN QUALIFICATIONS: None OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer Page Last Updated – June 24, 2021 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: IDEO – Sos Pacurari, nr 138, Iasi, 700521, Romania LOCATION OF INCORPORATION: Romania OWNED BY: HTM (Harte Hanks UK Limited) SHARES: Authorized: Outstanding: REGISTERED ASSUMED NAMES: None DIRECTORS: Peter J. Kitley Brian Linscott 60 at E6 60 at E6 HARTE-HANKS SRL ROM F.I.N.: 98-1082756 (USA) DATE INCORPORATED: 07/17/06 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: N/A FOREIGN QUALIFICATIONS: None AGENT: Florea Anca Page Last Updated – June 24, 2021 STATE OF INCORPORATION: California PRINCIPLE OFFICE ADDRESS: 2830 Orbiter Street Brea, CA 92821 COUNTY IN WHICH LOCATED: Orange OWNED BY: ZHH (Harte Hanks, Inc.) SHARES: Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 250,000 15,174 HARTE-HANKS SHOPPERS, INC. SCA, (NCA), (SDA), (WEB) F.I.N.: 95-2269791 DATE INCORPORATED: 04/25/63 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: NPV FOREIGN QUALIFICATIONS: None OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer HARTE-HANKS RESPONSE MANAGEMENT/AUSTIN, INC. SMI, (MZU), (STS), (TAC), (HHMUS) Page Last Updated – June 24, 2021 STATE OF INCORPORATION: Delaware PRINCIPLE OFFICE ADDRESS: 2800 Wells Branch Pkwy. Austin, TX 78728 COUNTY IN WHICH LOCATED: New Castle OWNED BY: ZHH (Harte Hanks, Inc.) SHARES: Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes STATE OF INCORPORATION: New Jersey PRINCIPLE OFFICE ADDRESS: 14950 F.A.A. Boulevard, STE. 100 Fort Worth, TX 76155 COUNTY IN WHICH LOCATED: Middlesex OWNED BY: ZHH (Harte Hanks, Inc.) SHARES: Authorized: Outstanding: REGISTERED ASSUMED NAMES: Harte-Hanks Sales Support BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 1,000 1,000 10,000 5,617 F.I.N.: 74-2898255 DATE INCORPORATED: 06/22/07 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% HHS PAR VALUE: NPV FOREIGN QUALIFICATIONS: Arkansas Illinois Kansas Texas Florida New Jersey New York OFFICERS: Brian Linscott, Vice President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer SALES SUPPORT SERVICES, INC. SSN F.I.N.: 22-1664923 DATE INCORPORATED: 05/17/60 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: NPV FOREIGN QUALIFICATIONS: Texas California OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer (07/02/07) (07/03/07) (09/02/16) Page Last Updated – June 24, 2021 (10/13/86) (12/22/88) HARTE HANKS TRANQUILITY LIMITED TRQ Page Last Updated – June 24, 2021 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: Wyvern House, Wyvern Way, Rockingham Road Uxbridge UB8 2XN LOCATION OF INCORPORATION: England & Wales OWNED BY: ZHH (Harte Hanks, Inc.) SHARES: Authorized: Outstanding: *Effective 12/30/18, TRQ issued 1 additional share of stock to ZHH (increasing the outstanding shares from 10 to 11) in exchange for 25 shares of HTM. 11* 11* REGISTERED ASSUMED NAMES: None OFFICERS AND DIRECTORS: Peter J. Kitley, Director Brian Linscott, Director, Secretary COMPANY REGISTRATION NUMBER: 10537757 DATE INCORPORATED: 12/22/16 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: £1 FOREIGN QUALIFICATIONS: None Page Last Updated – January 10, 2022 STATE OF INCORPORATION: N/A PRINCIPLE OFFICE ADDRESS: Ekkelgaarden 6B 3500 Hasselt, Belgium LOCATION OF INCORPORATION: Belgium OWNED BY: ZHH (Harte Hanks, Inc.) (624 shares) HHD (Harte-Hanks Direct, Inc.) (1 share) HARTE-HANKS BELGIUM N.V. TSS F.I.N.: 98-1065119 (USA) DATE INCORPORATED: 08/17/94 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% REGISTERED CAPITAL: BEF 6,250,000 represented by registered shares having no par value and numbered 1 through 625 PAR VALUE: NPV REGISTERED ASSUMED NAMES: None DIRECTORS: Brian Linscott Laurilee Kearnes FOREIGN QUALIFICATIONS: None STATE OF INCORPORATION: Delaware PRINCIPLE OFFICE ADDRESS: 2800 Wells Branch Parkway Austin, TX 78728 COUNTY IN WHICH LOCATED: New Castle OWNED BY: ZHH (Harte Hanks, Inc.) SHARES: Authorized: Outstanding: REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: Brian Linscott Laurilee Kearnes 1,000 1,000 STATE OF INCORPORATION: Delaware PRINCIPLE OFFICE ADDRESS 2 Executive Drive, Suite 103 Chelmsford, MA 01824 [Delaware Principle Address:] The Corporation Trust Company Corporation Trust Center 1209 Orange Street Wilmington, Delaware 19801 COUNTY IN WHICH LOCATED: Bexar County, Texas SHARES: Authorized: Common Stock: 250,000,000 Preferred Stock: 1,000,000 REGISTERED ASSUMED NAMES: None BOARD OF DIRECTORS: John H. Griffin, Jr., Chairman Brian Linscott David L. Copeland Brad Radoff Genni Combes. CHIEF EXECUTIVE OFFICER: Brian Linscott HARTE-HANKS STS, INC. ZHC, (HRM), (MSG) , (MAC) F.I.N.: 20-5779914 DATE INCORPORATED: 10/19/06 AGENT FOR SERVICE OF PROCESS: CT Corporation PERCENT OWNED: 100% PAR VALUE: $1.00 FOREIGN QUALIFICATIONS: California Pennsylvania Florida Massachusetts OFFICERS: Brian Linscott, President Carolyn J. DeLuca, Vice President Laurilee Kearnes, Vice President and Treasurer Page Last Updated – June 11, 2019 (01/15/08) (01/15/14) (01/29/14) (01/15/14) Page Last Updated – March 28, 2019 HARTE HANKS, INC. ZHH F.I.N.: 74-1677284 DATE INCORPORATED: 10/01/70 AGENT FOR SERVICE OF PROCESS: CT Corporation PAR VALUE: $1.00 FOREIGN QUALIFICATIONS: Texas PRESIDENT Brian Linscott CHIEF FINANCIAL OFFICER: Laurilee Kearnes VICE PRESIDENTS: LAURILEE KEARNES (02/18/71) CONTACT INFORMATION FOR SUBSIDIARY GOVERNANCE SUPPORT ANNEX A A number of corporate support groups and other internal personnel play an important role in subsidiary governance matters. These groups provide support through centralized services. The principal corporate support groups and other internal personnel include: ■ law department – responsible for a variety of subsidiary governance matters, primarily with regard to U.S., or domestic, subsidiaries, including maintaining minute books and corporate organizational records for domestic subsidiaries; assisting with formation and other organizational matters for new domestic subsidiaries; making periodic secretary of state filings for annual reports, qualifications to conduct business in jurisdictions other than the state of formation, and “doing business as,” or DBA, renewals for domestic subsidiaries; administering the annual elections and appointments of domestic subsidiary directors and officers; advising on responsibilities of directors and officers; assisting local domestic business units in preparing required subsidiary board resolutions; and assisting with the dissolution of inactive domestic subsidiaries; ■ tax department – actively involved in selecting the type of legal entity and jurisdiction of formation for new subsidiaries and in the dissolution and reorganization of existing subsidiaries; responsible for domestic subsidiary tax filings, subsidiary capitalization and subsidiary tax planning; and manages, together with the finance and accounting department, the flow of funds among subsidiaries through inter-company loans, dividends and capital contributions; ■ international business units – responsible for overseeing and managing subsidiary governance matters for non-U.S. formed subsidiaries, including maintaining minute books and corporate organizational records for non-U.S. subsidiaries; assisting with the formation and other organizational matters for new non-U.S. subsidiaries; making periodic filings for statutory accounts, annual reports, qualifications to conduct business in local jurisdictions other than the jurisdiction of formation, and other locally required filings and renewals for non-U.S. subsidiaries; administering the annual elections and appointments of non-U.S. subsidiary directors and officers; preparing required board resolutions for non-U.S. subsidiaries; and assisting with the dissolution of inactive non-U.S. subsidiaries; and ■ finance and accounting department – responsible for financial accounting and reporting for subsidiaries’ activities; actively involved, together with the tax department, in managing the flow of funds among subsidiaries through inter-company loans, dividends and capital contributions; and assists local business units in establishing and maintaining subsidiary bank accounts. The following is a list of helpful contact information to assist employees with questions about subsidiary governance matters. Law Department Robert T. Wyman, General Counsel Carolyn DeLuca, Head of Legal Services Tax Department Laurilee Kearnes, CFO International Subsidiaries 2 Executive Drive, Chelmsford, MA 01824 Robert.Wyman@hartehanks.com 2 Executive Drive, Chelmsford, MA 01824 Carolyn.Deluca@hartehanks.com 2 Executive Drive, Chelmsford, MA 01824 Lauri.Kearnes@hartehanks.com Syd Hoffman, Group SVP, Finance (European subsidiaries) Austin, Texas Sydney.Hoffman@hartehanks.com CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We hereby consent to the incorporation by reference in the Registration Statements on Form S-8 (Nos. 033-54303, 333-03045, 333-30995, 333-63105, 333-41370, 333-90022, 333- 127993, 333-159151, 333-189162, 333-189781, 333-227325, 333-227326 and 333-240325) of Harte Hanks, Inc. and Subsidiaries of our report dated March 21, 2022, relating to the consolidated financial statements of Harte Hanks, Inc. and Subsidiaries as of and for the years ended December 31, 2021 and 2020, which appears in this Annual Report on Form 10-K for the year ended December 31, 2021. Exhibit 23.1 /s/ Baker Tilly US, LLP Tewksbury, Massachusetts March 21, 2022 Exhibit 31.1 I, Brian Linscot, Chief Executive Officer of Harte Hanks, Inc. (the “Company”), hereby certify that: CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 1. 2. 3. 4. I have reviewed this annual report on Form 10-K of the Company; Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a- 15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a) b) c) d) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent function): a) b) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting. March 21, 2022 Date /s/ Brian Linscott Brian Linscott Chief Executive Officer Exhibit 31.2 I, Laurilee Kearnes, Vice President and Chief Financial Officer of Harte Hanks, Inc. (the “Company”), hereby certify that: CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 1. 2. 3. 4. I have reviewed this annual report on Form 10-K of the Company; Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a- 15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a) b) c) d) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent function): a) b) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting. March 21, 2022 Date /s/ Laurilee Kearnes Laurilee Kearnes Vice President and Chief Financial Officer CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 Exhibit 32.1 I, Brian Linscott, Chief Executive Officer of Harte Hanks, Inc. (the “Company”), hereby certify that the accompanying report on Form 10-K for the year ended December 31, 2021 and filed with the Securities and Exchange Commission on the date hereof pursuant to Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934 (the “Report”) by the Company fully complies with the requirements of those sections. I further certify that, based on my knowledge, the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. March 21, 2022 Date /s/ Brian Linscott Brian Linscott Chief Executive Officer Note: This certification accompanies the Report pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by the Sarbanes-Oxley Act of 2002, be deemed filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as amended. CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 Exhibit 32.2 I, Laurilee Kearnes, Vice President and Chief Financial Officer of Harte Hanks, Inc. (the “Company”), hereby certify that the accompanying report on Form 10-K for the year ended December 31, 2021 and filed with the Securities and Exchange Commission on the date hereof pursuant to Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934 (the “Report”) by the Company fully complies with the requirements of those sections. I further certify that, based on my knowledge, the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. March 21, 2022 Date /s/ Laurilee Kearnes Laurilee Kearnes Vice President and Chief Financial Officer Note: This certification accompanies the Report pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by the Sarbanes-Oxley Act of 2002, be deemed filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as amended. 

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