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InnerWorkings Inc

inwk · NASDAQ Communication Services
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FY2018 Annual Report · InnerWorkings Inc
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934  
For the fiscal year ended December 31, 2018
Commission file number: 000-52170

INNERWORKINGS, INC.
(Exact name of registrant as specified in its charter)

(State or other jurisdiction of incorporation or organization)

(I.R.S. Employer Identification No.)

Delaware

20-5997364

600 West Chicago Avenue, Suite 850, Chicago, IL 60654

(312) 642-3700

(Address of principal executive offices) (Zip Code)

(Registrants’ telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Common Stock, $0.0001 par value

Name of each exchange on which registered

Nasdaq Global Market

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.

Securities registered pursuant to Section 12(g) of the Act: None

Yes   ☐    No   ☒

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.

Yes   ☐    No   ☒ 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Act during the preceding 12 months
(or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days.    Yes  
☒    No   ☐

Indicate  by  check  mark  whether  the  registrant  has  submitted  electronically  every  Interactive  Data  File  required  to  be  submitted  pursuant  to  Rule  405  of
Regulation  S-T  (§  232.405  of  this  chapter)  during  the  preceding  12  months  (or  for  such  shorter  period  that  the  registrant  was  required  to  submit  such
files).        Yes   ☒     No   ☐

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein and will not be contained, to the best
of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K.   ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the
definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer  ☐

Accelerated filer  ☒

Non-accelerated filer  ☐

Smaller reporting company  ☐
 Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or
revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes: ☐ No:  ☒ 

The aggregate market value of the common equity held by non-affiliates of the registrant as of June 30th, 2018 the last business day of the registrant’s most
recent completed second quarter, was $319,588,359 (based on the closing sale price of the registrant’s common stock on that date as reported on the Nasdaq
Global Market).

As of March 11, 2019, the registrant had 52,271,946 shares of common stock, par value $0.0001 per share, outstanding.

The registrant intends to file with the Securities and Exchange Commission a proxy statement pursuant to Regulation 14A within 120 days of the end of its
fiscal year ended December 31, 2018. Portions of such proxy statement are incorporated by reference into Part III of this Annual Report on Form 10-K. 

DOCUMENTS INCORPORATED BY REFERENCE

 
 
 
TABLE OF CONTENTS

Business

Risk Factors

Unresolved Staff Comments

Properties

Legal Proceedings

Mine Safety Disclosures

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Selected Financial Data

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Quantitative and Qualitative Disclosures about Market Risk

Financial Statements and Supplementary Data

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

Controls and Procedures

Other Information

Directors, Executive Officers and Corporate Governance

Executive Compensation

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Certain Relationships and Related Transactions and Director Independence

Principal Accountant Fees and Services

PART I

Item 1.

Item 1A.

Item 1B.

Item 2.

Item 3.

Item 4.

PART II

Item 5.

Item 6.

Item 7.

Item 7A.

Item 8.

Item 9.

Item 9A.

Item 9B.

PART III

Item 10.

Item 11.

Item 12.

Item 13.

Item 14.

PART IV

Item 15.

Exhibits, Financial Statement Schedule

Signatures

3

4

9

18

18

18

18

18

18

21

22

37

38

76

76

80

81

81

81

81

81

81

83

83

86

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PART I

Unless  otherwise  indicated  or  the  context  otherwise  requires,  references  in  this  Annual  Report  on  Form  10-K  to  “InnerWorkings,  Inc.,”

“InnerWorkings,” the "Company” “we,” “us” or “our” are to InnerWorkings, Inc., a Delaware corporation and its subsidiaries.

Forward-Looking Statements 

Certain statements in this Annual Report on Form 10-K are “forward-looking statements” within the meaning of Section 27A of the Securities Act of
1933,  as  amended  (the  “Securities  Act”),  and  Section  21E  of  the  Securities  Exchange  Act  of  1934,  as  amended  (the  “Exchange  Act”).  These  statements
involve a number of risks, uncertainties and other factors that could cause our actual results, performance or achievements to be materially different from any
future results, performance or achievements expressed or implied by these forward-looking statements. Factors which could materially affect such forward-
looking statements can be found in Part I, Item 1A entitled “Risk Factors” and Part II, Item 7 entitled “Management’s Discussion and Analysis of Financial
Condition and Results of Operations” in this Annual Report on Form 10-K. Investors are urged to consider these factors carefully in evaluating the forward-
looking statements and are cautioned not to place undue reliance on such forward-looking statements. The forward-looking statements made herein are only
made  as  of  the  date  hereof.  Except  as  expressly  required  by  federal  securities  laws,  we  undertake  no  obligation  to  publicly  update  such  forward-looking
statements to reflect subsequent events or changed circumstances.

Item 1.

Business

Our Company 

We are a leading global marketing execution firm for some of the world's most marketing intensive companies, including those listed in the Fortune
1000.  As  a  comprehensive  outsourced  global  solution,  we  leverage  proprietary  technology,  an  extensive  supplier  network  and  deep  domain  expertise  to
streamline the creation, production and distribution of marketing and promotional materials, signage and displays, retail experiences, events and promotions
and product packaging across every major market worldwide. The items we source generally are procured through the marketing supply chain and we refer to
these items collectively as marketing materials. Through our network of more than 10,000 global suppliers, we offer a full range of fulfillment and logistics
services that allow us to procure marketing materials of virtually any kind. The breadth of our product offerings and services and the depth of our supplier
network enable us to fulfill the marketing materials procurement needs of our clients.

Our proprietary software applications and databases create a fully-integrated solution that stores, analyzes and tracks the production capabilities of
our supplier network, as well as detailed pricing data. As a result, we believe we have one of the largest independent repositories of supplier capabilities and
pricing data for suppliers of marketing materials around the world. We leverage our supplier capabilities and pricing data to match our orders with suppliers
that  are  optimally  suited  to  meet  the  client’s  needs  at  a  highly  competitive  price.  Our  technology  and  databases  of  product  and  supplier  information  are
designed to capitalize on excess manufacturing capacity and other inefficiencies in the traditional marketing materials supply chain to obtain favorable pricing
while delivering high-quality products and services for our clients.

By  leveraging  our  technology  and  data,  our  clients  are  able  to  reduce  overhead  costs,  redeploy  internal  resources  and  obtain  favorable  pricing  and
service terms. In addition, our ability to track individual transactions and provide customized reports detailing procurement activity on an enterprise-wide
basis provides our clients with greater visibility and control of their marketing materials expenditures.

We  generate  revenue  by  procuring  and  purchasing  marketing  materials  from  our  suppliers  and  selling  those  products  to  our  clients.  We  procure
products  for  clients  across  a  wide  range  of  industries,  such  as  retail,  financial  services,  hospitality,  consumer  packaged  goods,  non-profits,  healthcare,
pharmaceuticals, food and beverage, broadcasting and cable, and transportation.

We  were  formed  in  2001,  commenced  operations  in  2002,  and  converted  from  a  limited  liability  company  to  a  Delaware  corporation  in  2006.  Our
corporate headquarters are located in Chicago, Illinois. For the year ended December 31, 2018, our annual revenue was $1.1 billion, and we operated in 67
global office locations.

We  organize  our  operations  into  three  segments  based  on  geographic  regions:  North  America,  EMEA,  and  LATAM.  The  North  America  segment
includes operations in the United States and Canada; the EMEA segment includes operations in the United Kingdom, continental Europe, the Middle East,
Africa, and Asia; and the LATAM segment includes operations in Mexico, Central America, and South America. We believe the opportunity exists to expand
our business into new geographic markets. Our objective is to

4

 
 
 
 
 
 
 
continue to increase our sales in the major markets in the United States and internationally. We intend to hire or acquire more account executives within close
proximity to these large markets.

Industry Overview

Our  business  of  providing  marketing  execution  solutions  primarily  includes  the  procurement  of  marketing  materials,  branded  merchandise,  product
packaging and retail displays. Based on external sources, we estimate the global market for marketing materials, product packaging, and retail displays, in
aggregate, to be approximately $600 billion annually.

Procurement of marketing materials is often dispersed across several areas of a business, including sales, marketing, communications and finance. The
traditional  process  of  procuring,  designing  and  producing  an  order  often  requires  extensive  collaboration  by  manufacturers,  designers,  agencies,  brokers,
fulfillment and other middlemen, which is highly inefficient for the customer, who typically pays a mark-up at each intermediate stage of the supply chain.
Consolidating marketing activities across the organization represents an opportunity to reduce total expenditure and decrease the number of vendors in the
marketing supply chain.

To  become  more  competitive,  many  large  corporations  seek  to  focus  on  their  core  competencies  and  outsource  non-core  business  functions,  which
typically  include  marketing  execution.  According  to  a  recent  industry  report,  the  global  business  process  outsourcing  market  for  managed  procurement  is
more than $250 billion.

We seek to capitalize on the trends impacting the marketing supply chain and the movement towards outsourcing of non-core business functions by

leveraging our propriety technology, deep domain expertise, extensive supplier network and purchasing power.

Our Solution 

Utilizing our proprietary technology and data, we provide our clients a global solution to procure and deliver marketing materials at favorable prices.

Our network of more than 10,000 global suppliers offers a wide variety of products and a full range of print, fulfillment and logistics services.

Our procurement software and database seeks to capitalize on excess manufacturing capacity and other inefficiencies in the traditional supply chain for
marketing materials. We believe that the most competitive prices we obtain from our suppliers are offered by the suppliers with the most unused capacity. We
utilize our technology to:

•
•
•

greatly increase the number of suppliers that our clients can access efficiently;
obtain favorable pricing and deliver high quality products and services for our clients; and
aggregate our purchasing power.

Our proprietary technology and data streamline the procurement process for our clients by eliminating inefficiencies within the traditional marketing
supply chain and expediting production. However, our technology cannot manage all of the variables associated with procuring marketing materials, which
often involves extensive collaboration among numerous parties. Effective management of the procurement process requires that dedicated and experienced
personnel work closely with both clients and suppliers. Our account executives and production managers perform that critical function.

Account executives act as the primary sales staff to our clients. Production managers manage the entire procurement process for our clients to ensure
timely and accurate delivery of the finished product. For each order we receive, a production manager uses our technology to gather specifications, solicit
bids from the optimal suppliers, establish pricing with the client, manage production and coordinate the purchase and delivery of the finished product.

Each client is assigned an account executive and one or more production managers, who develop relationships with client personnel responsible for
authorizing and making purchases. Our largest clients often are assigned multiple production managers. In certain cases, our production managers function
on-site at the client's offices. Whether on-site or off-site, a production manager functions as a virtual employee of the client. As of December 31, 2018, we
had approximately 650 production managers and account executives, including over 275 working on-site at our clients' offices.

Our Proprietary Technology

Our proprietary technology is a fully-integrated solution that stores equipment profiles for our supplier network and price data for orders we quote and

execute. Our technology allows us to match orders with the suppliers in our network that are optimally suited

5

 
 
 
 
 
 
 
 
 
 
 
to  produce  an  order  at  a  highly  competitive  price.  Our  technology  also  allows  us  to  efficiently  manage  the  critical  aspects  of  the  procurement  process,
including  gathering  order  specifications,  identifying  suppliers,  establishing  pricing,  managing  production  and  coordinating  purchase  and  delivery  of  the
finished product. 

Our database stores the production capabilities of our supplier network, as well as price and quote data for bids we receive and transactions we execute.
As a result, we maintain one of the largest independent repositories of equipment profiles and price data for suppliers of marketing materials. Our production
managers use this data to discover excess manufacturing capacity, select optimal suppliers, negotiate favorable pricing and efficiently procure high-quality
products  and  services  for  our  clients.  We  rate  our  suppliers  based  on  product  quality,  customer  service  and  overall  satisfaction.  This  data  is  stored  in  our
database and used by our production managers during the supplier selection process.

We believe our proprietary technology allows us to procure marketing materials more efficiently than traditional manual or semi-automated systems

used by many manufacturers in the marketplace. Our technology includes the following features:

•

•

•

•

•

Customized  order  management.  Our  solution  automatically  generates  customized  data  entry  screens  based  on  product  type  and  guides  the
production manager to enter the required job specifications. For example, if a production manager selects “envelope” in the product field, the
screen will automatically prompt the production manager to specify the size, paper type, window size and placement and display style.
Cost management. Our solution reconciles supplier invoices to executed orders to ensure the supplier adhered to the pricing and other terms
contained in the order. In addition, it includes checks and balances that allow us to monitor important financial indicators relating to an order,
such as projected gross margin and significant job alterations.
Standardized  reporting.  Our  solution  generates  transaction  reports  that  contain  quote,  supplier  capability,  price  and  customer  service
information regarding the orders the client has completed with us. These reports can be customized, sorted and searched based on a specified
time period or the type of product, price or supplier. In addition, the reports give our clients insight into their spend for each individual job and
on an enterprise-wide basis, which allows the client to track the amounts it spends on job components such as paper, production and logistics.
Task-tracking.  Our solution creates a work order checklist that sends e-mail reminders to our production managers regarding the time elapsed
between  certain  milestones  and  the  completion  of  specified  deliverables.  These  automated  notifications  enable  our  production  managers  to
focus on more critical aspects of the process and eliminate delays.
Historical  price  baseline.    Some  of  our  larger  clients  provide  us  with  pricing  data  for  orders  they  completed  before  they  began  to  use  our
solution. For these clients, our solution automatically compares our current price for a job to the price obtained by the client for a comparable
historical job, which enables us to demonstrate on an ongoing basis the cost savings we provide.

We have created customized e-commerce stores on our client and third party platforms to order pre-selected products, such as personalized stationery,
marketing brochures and promotional products. Automated order processes can send requests to our vendors for fulfillment or printing of variable print on
demand products.

Our Clients

We  procure  marketing  materials  for  corporate  clients  across  a  wide  range  of  industries,  such  as  retail,  financial  services,  hospitality,  consumer
packaged goods, non-profits, healthcare, food and beverage, broadcasting and cable and transportation. Our clients also include manufacturers that outsource
jobs to us because they do not have the requisite capabilities or capacity to complete an order. For the years ended December 31, 2018, 2017, and 2016, our
largest customer accounted for 5%, 5%, and 5% of our revenue, respectively. Revenue from our top ten clients accounted for 27%, 28%, and 28%  of  our
revenue in 2018, 2017, and 2016, respectively.

We generate revenue by procuring and purchasing marketing materials from our suppliers and selling those products to our clients. Our services are

provided under long-term contracts, purchase orders, or other contractual arrangements, and the scope and terms of these contracts vary by client.

Our Products and Services

We offer a full range of solutions to support the marketing execution needs of our clients. Our outsourced print management solution encompasses the
design, sourcing and delivery of printed marketing materials such as direct mail, in-store signage and marketing collateral. We provide a similar outsourced
solution for the design, sourcing and delivery of other categories in the marketing supply chain, such as branded merchandise and product packaging. We also
assist clients with the management of events and promotions spending and related procurement needs. Our retail environments solution involves the design,
sourcing and installation

6

 
 
 
 
 
 
 
of point of sale displays, permanent retail fixtures and overall store design. We also offer on-site outsourced creative studio services and digital marketing
services, including retail digital display solutions.

We offer comprehensive fulfillment and logistics services, such as kitting and assembly, inventory management and pre-sorting postage. These services
are often essential to the completion of the finished product. For example, we assemble multi-level direct mailings, insurance benefits packages and coupons
and promotional incentives that are included with credit card and bank statements. We also provide creative services, including copywriting, graphics and
website  design,  identity  work  and  marketing  collateral  development  and  pre-media  services,  such  as  image  and  print-ready  page  processing  and  proofing
capabilities. Our e-commerce and online collaboration technology empowers our clients with branded self-service ecommerce websites that prompt quick and
easy online ordering, fulfillment, tracking and reporting.

We agree to provide our clients with products that conform to the industry standard of a “commercially reasonable quality” and our suppliers in turn
agree to provide us with products of the same quality. The contracts we execute with our clients typically include customary provisions that limit the amount
of our liability for product defects. To date, we have not experienced significant claims or liabilities relating to defective products.

Our Supplier Network

Our global network of more than 10,000 suppliers includes graphic designers, paper mills and merchants, digital imaging companies, specialty binders,

finishing and engraving firms, fulfillment and distribution centers and manufacturers of displays and promotional items.

These  suppliers  have  been  selected  from  among  thousands  of  potential  suppliers  worldwide  on  the  basis  of  price,  quality,  delivery  and  customer
service. We direct requests for quotations to potential suppliers based on historical pricing data, quality control rankings, and geographic proximity to a client
or other criteria specified by our clients. In 2018, our top ten suppliers accounted for approximately 21% of our cost of goods sold and no supplier accounted
for more than 3% of our cost of goods sold.

We have established a quality control program that is designed to ensure that we deliver high-quality products and services to our clients through the

suppliers in our network.

Sales and Marketing

Our account executives sell our marketing execution solutions to corporate clients. As of December 31, 2018,  we  had  approximately  325  sales  and
account executives. Our agreements with our account executives require them to market and sell our solutions on an exclusive basis and contain non-compete
and non-solicitation provisions that apply during and for a specified period after the term of their service.

We expect to continue our growth by recruiting and retaining highly qualified account executives and providing them with the tools to be successful in
the marketplace. There are a large number of experienced sales representatives globally and we believe that we will be able to identify additional qualified
account  executives  from  this  pool  of  individuals.  We  also  expect  to  augment  our  sales  force  through  selective  acquisitions  of  other  businesses  that  offer
marketing execution services, including brokers that employ experienced sales personnel with established client relationships.

We believe that we offer account executives an attractive opportunity because they can utilize our vast supplier network, proprietary pricing data and
customized order management solution to sell virtually any type of marketing materials at a highly competitive price. In addition, the diverse production and
service capabilities of the suppliers in our network provide our account executives the opportunity to deliver a more complete product and service offering to
our clients. We believe we can better attract and retain experienced account executives than our competitors because of the breadth of products offered by our
supplier network.

To date, we have been successful in attracting and retaining qualified account executives. The on-boarding process consists of training with our sales

management, as well as access to a variety of sales and educational resources that are available on our intranet.

Competition

Our  marketing  execution  solutions  compete  with  in-house  procurement  departments  in  large  marketing  intensive  companies,  creative  agencies  that
purchase marketing materials on behalf of their clients in connection with the agencies’ marketing campaign and brand strategy services and companies in
several manufacturing industries, including design, graphics art, digital imaging and

7

 
 
 
 
 
 
 
 
  
 
 
 
fulfillment and logistics. As a result, we compete on some level with virtually every company that is involved in printing, from graphic designers to pre-press
firms and fulfillment companies.

Our competitors include manufacturers that employ traditional methods of marketing and selling their printed materials. The manufacturers with which
we compete generally own and operate their own manufacturing equipment and typically serve clients only within the specific product categories that their
equipment produces.

We  also  compete  with  manufacturing  management  firms  and  brokers.  These  competitors  generally  do  not  own  or  operate  printing  equipment  and
typically work with a limited number of suppliers and have minimal financial investment in the quality of the products produced for their clients. Our industry
experience indicates that several of these competitors offer print procurement services or enterprise software applications for the print industry.

The  principal  elements  of  competition  in  marketing  materials  procurement  are  price,  product  quality,  customer  service,  technology  and  reliability.
Although we believe our business delivers products and services on competitive terms, our business and the marketing execution industry are relatively new
and are evolving rapidly.

Intellectual Property

We rely primarily on a combination of copyright, patent, trademark and trade secret laws to protect our intellectual property rights. We also protect our

proprietary technology through confidentiality and non-disclosure agreements with our employees and independent contractors.

Our IT infrastructure provides a high level of security for our proprietary database. The storage system for our proprietary data is designed to ensure
that power and hardware failures do not result in the loss of critical data. The proprietary data is protected from unauthorized access through a combination of
physical and logical security measures, including firewalls, antivirus software, intrusion detection software, password encryption and physical security, with
access limited to authorized personnel. In addition to our security infrastructure, our system data is backed up and stored in a redundant facility on a daily
basis to prevent the loss of our proprietary data due to catastrophic failures or natural disasters. We test our overall IT recovery ability and co-location facility
semi-annually and test our back-up processes quarterly to verify that we can recover our business critical systems in a timely fashion.

Employees

As of December 31, 2018, we had approximately 2,100 employees and independent contractors in more than 27 countries. We consider our employee

relations to be strong.

Our Website

Our website is http://www.inwk.com. We make available, free of charge through our website, our Annual Reports on Form 10-K, Quarterly Reports on
Form 10-Q and Current Reports on Form 8-K, including exhibits and any amendments to those reports, filed with or furnished to the Securities Exchange
Commission ("SEC"). We make these reports available through our website as soon as reasonably practicable after our electronic filing of such materials with
or the furnishing of them to, the SEC. The information contained on our website is not a part of this Annual Report on Form 10-K and shall not be deemed
incorporated by reference into this Annual Report on Form 10-K or any other public filing made by us to the SEC. The SEC maintains an internet site that
contains reports, proxy and information statements and other information regarding issuers that file electronically with the SEC at www.sec.gov.

8

 
 
 
  
 
 
 
 
 
 
Item 1A.

Risk Factors

Set  forth  below  are  certain  risk  factors  that  could  harm  our  business,  results  of  operations  and  financial  condition.  You  should  carefully  read  the
following  risk  factors,  together  with  the  financial  statements,  related  notes  and  other  information  contained  in  this  Annual  Report  on  Form  10-K.  Our
business, financial condition and operating results may suffer if any of the following risks are realized. If any of these risks or uncertainties occur, the trading
price  of  our  common  stock  could  decline  and  you  might  lose  all  or  part  of  your  investment.  This  Annual  Report  on  Form  10-K  contains  forward-looking
statements  that  contain  risks  and  uncertainties.  Please  refer  to  the  discussion  of  “forward-looking  statements”  on  page  four  of  this  Annual  Report  on
Form 10-K in connection with your consideration of the risk factors and other important factors that may affect future results described below.

Risks Related to Our Business

Competition could substantially impair our business and our operating results. 

We compete with companies in the manufacturing of marketing related products, including printed materials, in-store displays, packaging materials,
graphics  art  and  digital  imaging  and  fulfillment  and  logistics.  Competition  in  these  industries  is  intense.  Our  primary  competitors  are  manufacturers  that
employ traditional methods of marketing and selling their marketing materials. Some of these manufacturers have larger client bases and significantly more
resources than we do. Buyers may prefer to utilize the traditional services offered by the manufacturers with whom we compete. Alternatively, some of these
manufacturers  may  elect  to  offer  outsourced  print  procurement  services  or  enterprise  software  applications  and  their  well-established  client  relationships,
industry knowledge, brand recognition, financial and marketing capabilities, technical resources and pricing flexibility may provide them with a competitive
advantage over us.

We also compete with a number of management firms and brokers. Several of these competitors offer outsourced procurement services or enterprise
software applications for the marketing industry. These competitors or new competitors that enter the market may also offer procurement services similar to
and  competitive  with  or  superior  to,  our  current  or  proposed  offerings  and  may  achieve  greater  market  acceptance.  In  addition,  a  software  solution  and
database  similar  to  our  proprietary  technology  could  be  created  over  time  by  a  competitor  with  sufficient  financial  resources  and  comparable  industry
experience. If our competitors are able to offer comparable services, we could lose clients and our market share could decline.

Our  competitors  may  also  establish  cooperative  relationships  to  increase  their  ability  to  address  client  needs.  Increased  competition  may  lead  to

revenue reductions, reduced gross margins or a loss of market share, any one of which could harm our business and our operating results.

If our services do not achieve widespread commercial acceptance, our business will suffer.

Most companies currently coordinate the procurement and management of their marketing materials with their own employees using a combination of
telephone, e-mail, their own technology platforms and the Internet. Growth in the demand for our services depends on the adoption of our outsourcing model
for  marketing  related  procurement  services.  We  may  not  be  able  to  persuade  prospective  clients  to  change  their  traditional  procurement  processes.  Our
business could suffer if our services are not accepted or are not perceived by the marketplace to be effective or valuable.

If our suppliers do not meet our needs or expectations or those of our clients, our business would suffer.

The success of our business depends to a large extent on our relationships with our clients and our reputation for high quality marketing materials and
marketing execution services. We do not own manufacturing equipment. Instead, we rely on third-party suppliers to deliver the products and services that we
provide to our clients. As a result, we do not directly control the products manufactured or the services provided by our suppliers. If our suppliers do not meet
our needs or expectations or those of our clients, our professional reputation may be damaged, our business would be harmed and we could be subject to legal
liability.

A significant portion of our revenue is derived from a relatively limited number of large clients and any loss or decrease in sales to these clients could
harm our results of operations.

A significant portion of our revenue is derived from a relatively limited number of large clients. Revenue from our top ten clients accounted for 27%,
28%, and 28% of our revenue during the years ended December 31, 2018, 2017, and 2016, respectively. Our largest client accounted for 5%, 5%, and 5% of
our revenue in 2018, 2017, and 2016, respectively. We are likely to continue to

9

 
 
 
 
 
 
 
experience ongoing client concentration, particularly if we are successful in attracting large clients. Moreover, there may be a loss or reduction in business
from one or more of our large clients. It is also possible that revenue from these clients, either individually or as a group, may not reach or exceed historical
levels in any future period. The loss or significant reduction of business from our major clients would adversely affect our results of operations.

A  significant  or  prolonged  economic  downturn  or  a  dramatic  decline  in  the  demand  for  marketing  materials,  could  adversely  affect  our  revenue  and
results of operations.

Our results of operations are affected directly by the level of business activity of our clients, which in turn is affected by the level of economic activity
and cyclicality in the industries and markets that they serve. Certain of our products are sold to industries, including the advertising, retail, consumer products,
housing, financial and pharmaceutical industries, that experience significant fluctuations in demand based on general economic conditions, cyclicality and
other factors beyond our control. Continued economic uncertainty or an economic downturn could result in a reduction of the marketing budgets of our clients
or a decrease in the number of marketing materials that our clients order from us. Reduced demand from one of these industries or markets could negatively
affect our revenues, operating income and profitability.

A significant decrease in the number of our suppliers could adversely affect our business.

Our  suppliers  are  not  contractually  required  to  continue  to  accept  orders  from  us.  If  production  capacity  at  a  significant  number  of  our  suppliers
becomes  unavailable,  we  will  be  required  to  use  fewer  suppliers,  which  could  significantly  limit  our  ability  to  serve  our  clients  on  competitive  terms.  In
addition, we rely on price bids provided by our suppliers to populate our database. If the number of our suppliers decreases significantly, we may not be able
to obtain sufficient pricing information for our database, which could adversely affect our ability to obtain favorable pricing for our clients and negatively
impact our operating income and profitability.

We may face difficulties as we expand our operations into countries in which we have limited operating experience.

Aggregate revenue from outside of the United States represented 32%, 31%, and 33% of total revenue for the years ended December 31, 2018, 2017,
and 2016, respectively. We intend to expand our global footprint, which may involve expanding into countries other than those in which we currently operate
or increasing our operations in countries where we currently have limited operations and resources. Our business outside of the United States is subject to
various risks, including:

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changes in economic and political conditions;
changes  in  and  compliance  with  international  and  domestic  laws  and  regulations,  including  anti-corruption  laws  such  as  the  U.S.  Foreign
Corrupt Practices Act and the U.K. Anti-Bribery Act and data privacy laws such as the General Data Protection Regulation;
wars, civil unrest, acts of terrorism and other conflicts;
natural disasters;
compliance with and changes in tariffs, trade restrictions, trade agreements and taxation;
difficulties in managing or overseeing foreign operations;
limitations on the repatriation of funds because of foreign exchange controls;
political and economic corruption;
less developed and less predictable legal systems than those in the United States; and
intellectual property laws of countries which do not protect our intellectual property rights to the same extent as the laws of the United States.

The occurrence or consequences of any of these factors may lead to significant legal or compliance expenses and may restrict our ability to operate in
the  affected  region  or  result  in  the  loss  of  clients  in  the  affected  region  or  other  regions,  which  could  adversely  affect  our  revenue,  operating  income  and
profitability.

As we expand our business in foreign countries, we will become exposed to increased risk of loss from foreign currency fluctuations and exchange
controls, particularly the strengthening of the U.S. dollar against major currencies, as well as longer accounts receivable payment cycles. We have limited
control  over  these  risks  and  if  we  do  not  correctly  anticipate  changes  in  international  economic  and  political  conditions,  we  may  not  alter  our  business
practices in time to avoid adverse effects.

The European economy continues to experience overall weakness as a result of lingering high unemployment, sovereign debt issues and tightening of
government budgets. Continued weak economic conditions in Europe could adversely affect our results of operations in the European countries in which we
conduct business. Additionally, concerns persist regarding the debt burden of certain of the countries that have adopted the Euro currency (the “Euro zone”)
and their ability to meet future financial obligations,

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as well as concerns regarding the overall stability of the Euro to function as a single currency among the diverse economic, social and political circumstances
within the Euro zone. We conduct a portion of our business in Euro. Although it remains uncertain whether significant changes in the utilization of the Euro
will  occur  or  what  the  potential  impact  of  such  changes  in  the  Euro  zone  or  globally  might  be,  a  material  shift  in  circulation  of  the  Euro  could  result  in
disruptions to our business and negatively impact our results of operations.

Changes in the United Kingdom's economic and other relationships with the European Union could adversely affect us.

In June 2016, a majority of voters in a national referendum in the United Kingdom voted to withdraw from the European Union ("Brexit"). In March
2017, the United Kingdom formally notified the European Union of its intention to withdraw, and withdrawal negotiations began in June 2017. European
Union rules provide for a two-year negotiation period, ending on March 29, 2019, unless an extension is agreed to by the parties. There remains significant
uncertainty about the future relationship between the United Kingdom and the European Union, including the possibility of the United Kingdom leaving the
European Union without a negotiated and bilaterally approved withdrawal plan. We conduct a portion of our business in both the United Kingdom and the
European Union. In 2018, we generated 7.2% of our revenues in the United Kingdom and 8.4% in other countries within the European Union. Our supply
chain depends on the free flow of goods in those regions. The ongoing uncertainty and potential re-imposition of border controls and customs duties on trade
between  the  United  Kingdom  and  European  Union  nations  could  negatively  impact  our  competitive  position,  supplier  and  customer  relationships  and
financial performance. The ultimate effects of Brexit on us will depend on the specific terms of any agreement the United Kingdom and the European Union
reach  to  provide  access  to  each  other’s  respective  markets.  If  the  United  Kingdom  leaves  the  European  Union  without  a  bilaterally  approved  agreement
governing  the  United  Kingdom’s  relationship  with  the  European  Union,  our  supply  chains  for  the  United  Kingdom  and  the  European  Union  are  likely  to
experience significant disruption and increased costs, which would adversely affect our business and results of operations.

Changes  in  U.S.  administrative  policy,  including  changes  to  existing  trade  agreements  and  any  resulting  changes  in  international  relations,  could
adversely affect our financial performance and supply chain economics.

As a result of changes to U.S. administrative policy, among other possible changes, there may be (i) changes to existing trade agreements; (ii) greater
restrictions on free trade generally; and (iii) significant increases in tariffs on goods imported into the United States, particularly those manufactured in China,
Mexico and Canada. China is currently a leading global source of promotional marketing products, such as branded merchandise and barware, sold in the
United States, and Canada supplies a substantial percentage of the pulp and paper used by the U.S. printing industry. In September 2018, the Office of the
U.S. Trade Representative announced that the current U.S. administration would impose a 10% tariff on approximately $200 billion worth of imports from
China  into  the  United  States,  effective  September  24,  2018,  which  is  subject  to  increase  if  the  United  States  and  China  are  unable  to  reach  a  trade  deal.
Additionally,  in  November  2018,  the  United  States,  Mexico  and  Canada  signed  the  United  States-Mexico-Canada  Agreement  ("USMCA"),  the  successor
agreement to the North American Free Trade Agreement ("NAFTA"). The USMCA has been ratified by the Mexican Congress. The U.S. Congress is not
expected to vote on the agreement until the third quarter of 2019, and approval by the Canadian Parliament is expected to follow United States approval.

It remains unclear what the U.S. administration or foreign governments, including China, will or will not do with respect to tariffs, NAFTA, USMCA
or other international trade agreements and policies. A trade war, other governmental action related to tariffs or international trade agreements, changes in
U.S. social, political, regulatory and economic conditions or in laws and policies governing foreign trade, manufacturing, development and investment in the
territories  and  countries  where  we  currently  do  business  or  any  resulting  negative  sentiments  towards  the  United  States  could  adversely  affect  our  supply
chain economics, consolidated revenue, earnings and cash flow.

We are subject to taxation related risks in multiple jurisdictions.

We  are  a  U.S.-based  multinational  company  subject  to  tax  in  multiple  U.S.  and  foreign  tax  jurisdictions.  Significant  judgment  is  required  in
determining our global provision for income taxes, deferred tax assets or liabilities and in evaluating our tax positions on a worldwide basis. While we believe
our tax positions are consistent with the tax laws in the jurisdictions in which we conduct our business, it is possible that these positions may be overturned by
jurisdictional tax authorities, which may have a significant impact on our global provision for income taxes. Tax laws are dynamic and subject to change as
new laws are passed and new interpretations of the law are issued or applied. We are also subject to ongoing tax audits. These audits can involve complex
issues,  which  may  require  an  extended  period  of  time  to  resolve  and  can  be  highly  subjective.  Tax  authorities  may  disagree  with  certain  tax  reporting
positions taken by us and, as a result, assess additional taxes against us. We regularly assess the likely outcomes of these audits in order to determine the
appropriateness of our tax provision.

In addition, governmental tax authorities are increasingly scrutinizing the tax positions of companies. Many countries in the European Union, as well

as a number of other countries and organizations such as the Organization for Economic Cooperation and

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Development, are actively considering changes to existing tax laws that, if enacted, could increase our tax obligations in countries where we do business. The
impact of tax reform in the U.S. or other foreign tax law changes could result in an overall tax rate increase to our business.

If we are unable to retain and expand the number of our account executives or if a significant number of our account executives leave InnerWorkings,
our ability to increase our revenues could be negatively impacted.

Our ability to expand our business will depend largely on our ability to attract and retain account executives with established client relationships. We
rely on our core team of approximately 12 lead sales executives to win business from new, large clients. Competition for qualified account executives can be
challenging and we may be unable to hire such individuals. Any difficulties we experience in expanding or retaining the number of our account executives
could have a negative impact on our ability to expand our client base, increase our revenue and continue our growth.

In  addition,  we  must  properly  incentivize  our  account  executives  to  obtain  new  clients  and  maintain  existing  client  relationships.  If  a  significant
number of our account executives leave InnerWorkings and take their clients with them, our revenue could be negatively impacted. Although we have entered
into non-competition agreements with our account executives, we may need to litigate to enforce our rights under these agreements, which could be time-
consuming,  expensive  and  ineffective.  A  significant  increase  in  the  turnover  rate  among  our  current  account  executives  could  also  increase  our  recruiting
costs and decrease our operating efficiency and productivity, which could lead to a decline in the demand for our services. In addition, if members of our core
team of sales executives leave InnerWorkings, our ability to develop new clients and grow our business may be adversely affected.

If we are unable to expand our client base, our revenue growth rate may be negatively impacted.

As part of our growth strategy, we seek to attract new clients and expand relationships with existing clients. If we are unable to attract new clients or

expand our relationships with our existing clients, our ability to grow our business will be hindered.

Most of our clients may terminate their relationships with us on short notice with no or limited penalties.

Many of our clients use our services on an order-by-order basis rather than under long-term contracts. These clients have no obligation to continue
using our services and may stop purchasing from us at any time. We have entered into long-term contracts and contract renewals with many of our clients,
which are generally for three to five year initial terms. Most of these contracts, however, permit the clients to terminate our engagements upon prior notice,
typically ranging from 90 days to 12 months with limited or no penalties.

The volume and type of services we provide our clients may vary from year to year and could be reduced if a client were to change its outsourcing or
procurement  strategy.  If  a  significant  number  of  our  clients  elect  to  terminate  or  not  to  renew  their  engagements  with  us  or  if  the  volume  of  their  orders
decreases, our business, operating results and financial condition could suffer.

We may not be able to develop or implement new systems, procedures and controls that are required to support the continued growth in our operations.

Our business continues to grow in size and complexity, and continued growth could place a significant strain on our ability to: 
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recruit, motivate and retain qualified account executives, production managers and management personnel;
preserve our culture, values and entrepreneurial environment;
develop and improve our internal administrative infrastructure and execution standards; and

To manage our growth, we must implement and maintain proper operational and financial controls and systems. Further, we will need to manage our
relationships with various clients and suppliers. We cannot give any assurance that we will be able to develop and implement, on a timely basis, the systems,
procedures and controls required to support the growth in our operations or effectively manage our relationships with various clients and suppliers. If we are
unable to manage our growth, our business, operating results and financial condition could be adversely affected.  

Our business and stock price may be adversely affected if our internal controls over financial reporting are not effective.

Section  404  of  the  Sarbanes-Oxley  Act  of  2002  requires  companies  to  conduct  a  comprehensive  evaluation  of  their  internal  control  over  financial

reporting. To comply with this statute, each year we are required to document and test our internal control over

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financial  reporting;  our  management  is  required  to  assess  and  issue  a  report  concerning  our  internal  control  over  financial  reporting;  and  our  independent
registered public accounting firm is required to report on the effectiveness of our internal control over financial reporting. 

In this Annual Report on Form 10-K, we reported that management identified material weaknesses in our internal controls over financial reporting as

of December 31, 2018. See “Item 9A. Controls and Procedures.” 

We cannot assure that we will not discover other material weaknesses in the future. The existence of one or more material weaknesses could result in
errors  to  our  financial  statements  and  substantial  costs  and  resources  may  be  required  to  correct  and  remediate  internal  control  deficiencies  and  to  defend
litigation.  If  we  cannot  produce  reliable  financial  reports,  investors  could  lose  confidence  in  our  reported  financial  information,  the  market  price  of  our
common stock could decline significantly, we may be unable to obtain additional financing to operate and expand our business and our business and financial
results could deteriorate.

The global integration of our technology platform may result in business interruptions.

We  are  currently  implementing  a  common  technology  platform  across  our  global  operations.  The  implementation  of  and  such  changes  to  our
technology platform and related software carry risks such as cost overruns, project delays and business interruptions and delays. If we experience a material
business interruption as a result of this process, it could have a material adverse effect on our business, financial position and results of operations.

Security and privacy breaches may damage client relations and inhibit our growth.

The secure and uninterrupted operation of our information technology systems is critical to our business. Despite the security measures that we have
implemented, including those measures related to cybersecurity, our systems, as well as those of our customers, suppliers and other service providers could be
breached or damaged by computer viruses, malware, phishing attacks, denial-of-service attacks, natural or man-made incidents or disasters, or unauthorized
physical  or  electronic  access.  These  types  of  incidents  have  become  more  prevalent  and  pervasive  across  industries,  including  in  our  industry,  and  are
expected to continue in the future. A breach could result in business disruption, theft of our intellectual property, trade secrets or customer information and
unauthorized  access  to  personnel  information.  Although  cybersecurity  and  the  continued  development  and  enhancement  of  our  controls,  processes  and
practices designed to protect our information technology systems from attack, damage or unauthorized access are a high priority for us, our activities and
investment may not be deployed quickly enough or successfully protect our systems against all vulnerabilities, including technologies developed to bypass
our security measures. In addition, outside parties may attempt to fraudulently induce employees or customers to disclose access credentials or other sensitive
information in order to gain access to our secure systems and networks. There are no assurances that our actions and investments to improve the maturity of
our systems, processes and risk management framework or remediate vulnerabilities will be sufficient or completed quickly enough to prevent or limit the
impact of any cyber intrusion. Moreover, because the techniques used to gain access to or sabotage systems often are not recognized until launched against a
target, we may be unable to anticipate the methods necessary to defend against these types of attacks and we cannot predict the extent, frequency or impact
these problems may have on us. To the extent that our business is interrupted or data is lost, destroyed or inappropriately used or disclosed, such disruptions
could adversely affect our competitive position, relationships with our customers, financial condition, operating results and cash flows. In addition, we may
be required to incur significant costs to protect against the damage caused by these disruptions or security breaches in the future.

We are also dependent on security measures that some of our third-party customers, suppliers and other service providers take to protect their own
systems and infrastructures. Some of these third parties store or have access to certain of our sensitive data, as well as confidential information about their
own operations, and as such are subject to their own cybersecurity threats.

Any security breach of any of these third-parties’ systems could result in unauthorized access to our information technology systems, cause us to be
non-compliant with applicable laws or regulations, subject us to legal claims or proceedings, disrupt our operations, damage our reputation, and cause a loss
of confidence in our products and services, any of which could adversely affect our financial performance.

A decrease in levels of excess capacity in the commercial print industry could have an adverse impact on our business.

We believe that for the past several years the U.S. commercial print industry has experienced significant levels of excess capacity. Our business seeks
to capitalize on imbalances between supply and demand in the print industry by obtaining favorable pricing terms from suppliers in our network with excess
capacity.  Reduced  excess  capacity  in  the  print  industry  generally  and  in  our  supplier  network  specifically,  could  have  an  adverse  impact  on  our  ability  to
execute our business strategy and on our business results and growth prospects.

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Our inability to protect our intellectual property rights may impair our competitive position.

If  we  fail  to  protect  our  intellectual  property  rights  adequately,  our  competitors  could  replicate  our  proprietary  technology  and  processes  and  offer
similar services, which would harm our competitive position. We rely primarily on a combination of copyright, patent, trademark and trade secret laws and
confidentiality  and  nondisclosure  agreements  to  protect  our  proprietary  technology.  We  cannot  be  certain  that  the  steps  we  have  taken  to  protect  our
intellectual  property  rights  will  be  adequate  or  that  third  parties  will  not  infringe  or  misappropriate  our  rights  or  imitate  or  duplicate  our  services  and
methodologies.  We  may  need  to  litigate  to  enforce  our  intellectual  property  rights  or  determine  the  validity  and  scope  of  the  rights  of  others.  Any  such
litigation could be time-consuming and costly.

If we are unable to maintain our proprietary technology, demand for our services and therefore our revenue could decrease.

We  rely  heavily  on  our  proprietary  technology  to  procure  marketing  materials  for  our  clients.  To  keep  pace  with  changing  technologies  and  client
demands,  we  must  correctly  interpret  and  address  market  trends  and  enhance  the  features  and  functionality  of  our  technology  in  response  to  these  trends,
which may lead to significant research and development costs. We may be unable to accurately determine the needs of buyers or the trends in the marketing
industry or to design and implement the appropriate features and functionality of our technology in a timely and cost-effective manner, which could result in
decreased demand for our services and a corresponding decrease in our revenue.

In addition, we must protect our systems against physical damage from fire, earthquakes, power loss, telecommunications failures, computer viruses,
hacker attacks, physical break-ins and similar events. Any software or hardware damage or failure that causes interruption or an increase in response time of
our proprietary technology could reduce client satisfaction and decrease usage of our services.

If  the  key  members  of  our  management  team  do  not  remain  with  us  in  the  future,  our  business,  operating  results  and  financial  condition  could  be
adversely affected.

Our  future  success  will  depend  to  a  significant  extent  on  the  continued  services  of  our  current  executive  team,  including  Rich  Stoddart  our  Chief
Executive Officer, Don Pearson, our Chief Financial Officer, Oren Azar, our General Counsel, Renae Chorzempa, our Chief Human Resources Officer, and
Ron Provenzano, our Head of Operations Excellence. The loss of the services of these individuals could adversely affect our business, operating results and
financial condition and could divert other senior management time in searching for their replacements.

We  may  not  be  able  to  identify  suitable  acquisition  candidates,  effectively  integrate  newly  acquired  businesses  or  achieve  expected  profitability  from
acquisitions.

Part of our growth strategy is to increase our revenue and the markets that we serve through the acquisition of additional businesses. We are actively
considering  certain  acquisitions  and  will  likely  consider  others  in  the  future.  There  can  be  no  assurance  that  suitable  candidates  for  acquisitions  can  be
identified or, if suitable candidates are identified, that acquisitions can be completed on acceptable terms, if at all. Even if suitable candidates are identified,
any  future  acquisitions  may  entail  a  number  of  risks  that  could  adversely  affect  our  business  and  the  market  price  of  our  common  stock,  including  the
integration of the acquired operations, diversion of management’s attention, risks of entering markets in which we have limited experience, adverse short-term
effects on our reported operating results, the potential loss of key employees of acquired businesses and risks associated with unanticipated liabilities.

We  have  used  and  expect  to  continue  to  use,  shares  of  our  common  stock  to  pay  for  all  or  a  portion  of  our  acquisitions.  If  the  owners  of  potential
acquisition  candidates  are  not  willing  to  receive  our  common  stock  in  exchange  for  their  businesses,  our  acquisition  prospects  could  be  limited.  Future
acquisitions could also result in accounting charges, potentially dilutive issuances of equity securities and increased debt and contingent liabilities, including
liabilities related to unknown or undisclosed circumstances, any of which could have a material adverse effect on our business and the market price of our
common stock.

Our business is subject to seasonal sales fluctuations, which could result in volatility or have an adverse effect on the market price of our common stock.

Our business is subject to some degree of sales seasonality. Historically, the percentage of our annual revenue earned during the third and fourth fiscal
quarters has been higher due, in part, to a greater number of orders for marketing materials in anticipation of the year-end holiday season. If our business
continues to experience seasonality, we may incur significant additional expenses

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during our third and fourth quarters, including additional staffing expenses. Consequently, if we were to experience lower than expected revenue during any
future third or fourth quarter, whether from a general decline in economic conditions or other factors beyond our control, our expenses may not be offset,
which would have a disproportionate impact on our operating results and financial condition for that year. Such fluctuations in our operating results could
result in volatility or have an adverse effect on the market price of our common stock.

Price fluctuations in raw materials costs could adversely affect the margins on our orders.

Our business relies on a constant supply of various raw materials, including paper and ink. Prices within the print industry are directly affected by the
cost of paper, which is purchased in a price sensitive market that has historically exhibited price and demand cyclicality. Prices are also affected by the cost of
ink. Our profit margin and profitability are largely a function of the rates that our suppliers charge us compared to the rates that we charge our clients. If our
suppliers increase the price of our orders and we are not able to find suitable or alternative suppliers, our profit margin may decline.

If any of our products cause damages or injuries, we may experience product liability claims.

Clients and third parties who claim to suffer damages or an injury caused by our products may bring lawsuits against us. Defending lawsuits arising out
of any of the products we provide to our clients could be costly and absorb substantial amounts of management attention, which could adversely affect our
financial performance. A significant product liability judgment against us could harm our reputation and business.

If any of our key clients fails to pay for our services, our profitability would be negatively impacted.

In general, we take full title and risk of loss for the products we procure from our suppliers. Our obligation to pay our suppliers is not contingent upon
receipt of payment from our clients. In 2018, 2017, and 2016, our revenue was $1,121.6 million, $1,138.4 million, and $1,094.4 million, respectively, and our
top ten clients accounted for 27%, 28%, and 28%, respectively, of such revenue. If any of our key clients fails to pay for our services, our profitability would
be negatively impacted.

Our ability to obtain financing or raise capital in the future may be limited and our failure to raise capital when needed could prevent us from growing.

We may in the future be required to raise capital through public or private financing or other arrangements. We also expect to refinance our Credit
Agreement (as hereinafter defined). Such financing may not be available on acceptable terms, or at all, and our failure to raise capital when needed could
harm  our  business.  Furthermore,  additional  equity  financing  may  dilute  the  interests  of  our  common  stockholders,  and  debt  financing,  if  available,  may
involve  restrictive  covenants  that  could  further  restrict  our  business  activities  or  our  ability  to  execute  our  strategic  objectives  and  could  reduce  our
profitability. If we are unable to complete the refinancing of our Credit Agreement with a less restrictive leverage ratio, or to obtain additional amendments or
waivers, we would likely exceed the maximum leverage ratio covenant within the next twelve months, in which case the lenders would have the ability to
demand repayment of the outstanding debt at such time, which could adversely affect our financial condition, operating results and cash flows. Additionally,
if we cannot raise or borrow funds on acceptable terms, we may not be able to grow our business or respond to competitive pressures.

Our independent registered public accounting firm has expressed substantial doubt regarding our ability to continue as a going concern.

Our  independent  registered  accounting  firm’s  report  on  our  December  31,  2018  consolidated  financial  statements  contains  an  emphasis  of  a  matter
regarding  substantial  doubt  about  our  ability  to  continue  as  a  going  concern.  The  consolidated  financial  statements  have  been  prepared  assuming  we  will
continue as a going concern and do not include any adjustments to reflect the possible future effects on the recoverability and classification of assets, or the
amounts and classification of liabilities that may result if we do not continue as a going concern. Based on our current operating plan, without the successful
refinancing of our debt, we would not be able to meet our covenants beginning in the second quarter of 2019. Although we and our existing lenders have
reached agreement to amend our existing revolving credit facility to modify the covenants applicable through the first quarter of 2019, there is no assurance
that they would be willing to do so with respect to additional future periods.  If we are unable to successfully refinance our debt, and cannot further amend our
existing revolving credit facility to modify the covenants for future periods, then our existing lenders would have a right to require repayment of our revolving
credit facility, which could have a material adverse effect on our operations and financial condition.

If LIBOR ceases to exist after 2021, it may result in higher interest rates, which could result in higher interest expense.

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The  interest  rates  under  our  Credit  Agreement  are  calculated  using  the  London  Inter-bank  Offered  Rate  (“LIBOR”).  We  would  expect  that  any
refinanced  indebtedness  would  bear  interest  on  similar  terms.  On  July  27,  2017,  the  Financial  Conduct  Authority  (the  authority  that  regulates  LIBOR)
announced  that  it  intends  to  stop  compelling  banks  to  submit  rates  for  the  calculation  of  LIBOR  after  2021,  and  it  is  unclear  whether  new  methods  of
calculating  LIBOR  will  be  established.  If  LIBOR  ceases  to  exist  after  2021,  it  may  result  in  higher  interest  rates.  To  the  extent  that  these  interest  rates
increase, our interest expense will increase, which could adversely affect our financial condition, operating results and cash flows.

We may not be able to successfully implement initiatives, including our restructuring activities, that reduce our cost structure while driving returns for
clients and stockholders.

Achieving our long-term profitability goals depends significantly on our ability to control or reduce our operating costs. If we are not able to identify
and implement initiatives that control or reduce costs and increase operating efficiency, or if the cost savings initiatives we have implemented to date do not
generate expected cost savings, our financial results could be adversely impacted. Our efforts to control or reduce costs may include restructuring activities
involving workforce reductions, lease and contract terminations and other cost reduction initiatives. Some of the operational improvements we may make to
reduce our cost structure are expected to involve significant change management and will require careful management to avoid disrupting client and employee
relationships. If we do not successfully manage our current restructuring activities, or any other restructuring activities that we may undertake in the future,
expected efficiencies and benefits may be delayed or not realized, and our operations and business could be disrupted.

Risks Related to Ownership of Our Common Stock

The trading price of our common stock has been and may continue to be volatile.

The trading prices of many small and mid-cap companies are highly volatile. Since our initial public offering in August 2006 through December 31,
2018, the closing sale price of our common stock as reported by the Nasdaq Global Market has ranged from a low of $1.92 on March 2, 2009 to a high of
$18.69 on October 9, 2007.

Certain factors may continue to cause the market price of our common stock to fluctuate, including:

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fluctuations in our quarterly financial results or the quarterly financial results of companies perceived to be similar to us;
changes in market valuations of similar companies;
changes in economic and political conditions in the United States or abroad;
success of competitive products or services;
changes in our capital structure, such as future issuances of debt or equity securities;
announcements  by  us,  our  competitors,  our  clients  or  our  suppliers  of  significant  products  or  services,  contracts,  acquisitions  or  strategic
alliances;
regulatory developments in the United States or foreign countries;
litigation involving our company, our general industry or both;
additions or departures of key personnel;
investors’ general perception of us; and
changes in general industry and market conditions.

In  addition,  if  the  stock  market  experiences  a  loss  of  investor  confidence,  then  the  trading  price  of  our  common  stock  could  decline  for  reasons
unrelated to our business, financial condition or results of operations. If any of the foregoing occurs, it could cause our stock price to fall and may expose us
to class action lawsuits that could be costly to defend and a distraction to management. As a result, you could lose all or part of your investment.

Our quarterly results are difficult to predict and may vary from quarter to quarter, which may result in our failure to meet the expectations of investors
and increased volatility of our stock price.

The continued use of our services by our clients depends, in part, on the business activity of our clients and our ability to meet their cost saving needs,
as well as their own changing business conditions. The time between our payment to the supplier and our receipt of payment from our clients varies with each
job and client. In addition, a significant percentage of our revenue is subject to the discretion of our clients, who may stop using our services at any time,
subject, in the case of most of our clients, to advance notice

16

 
 
 
 
 
requirements. Therefore, the number, size and profitability of jobs may vary significantly from quarter to quarter. As a result, our quarterly operating results
are difficult to predict and may fall below the expectations of current or potential investors in some future quarters, which could lead to significant variations
in the market price of our stock. The factors that are likely to cause these variations include:

•
•
•
•
•
•
•
•

the demand for our marketing execution solutions;
the use of outsourced enterprise solutions;
clients’ business decisions regarding the quantities of marketing materials they purchase;
the number, timing and profitability of our jobs, unanticipated contract terminations and job postponements;
new product introductions and enhancements by our competitors;
changes in our pricing policies;
our ability to manage costs, including personnel costs; and
costs related to possible acquisitions of other businesses.

We do not currently intend to pay dividends, which may limit the return on your investment.

We have not declared or paid any cash dividends on our common stock. We currently intend to retain all available funds and any future earnings for use

in the operation and expansion of our business and do not anticipate paying any cash dividends in the foreseeable future.

If our board of directors authorizes the issuance of preferred stock, holders of our common stock could be diluted and harmed.

Our board of directors has the authority to issue up to 5,000,000 shares of preferred stock in one or more series and to establish the preferred stock’s
voting powers, preferences and other rights and qualifications without any further vote or action by the stockholders. The issuance of preferred stock could
adversely affect the voting power and dividend liquidation rights of the holders of common stock. In addition, the issuance of preferred stock could have the
effect  of  making  it  more  difficult  for  a  third  party  to  acquire  or  discouraging  a  third  party  from  acquiring,  a  majority  of  our  outstanding  voting  stock  or
otherwise adversely affect the market price of our common stock. It is possible that we may need to raise capital through the sale of preferred stock in the
future.

17

 
 
 
Item 1B. Unresolved Staff Comments

None.  

Item 2. Properties

Properties

Our principal executive offices are located in Chicago, Illinois. We have 21 other office locations in the United States and 45 office locations in 26
other  countries  around  the  world.  These  other  offices  are  located  in  Canada,  Chile,  Brazil,  Peru,  Mexico,  Argentina,  the  United  Kingdom,  Spain,  France,
Czech  Republic,  Germany,  Ireland,  Russia,  Dubai,  China,  Hong  Kong,  Japan,  Australia  and  various  other  countries  and  are  principally  used  for  sales,
operations,  finance,  administration  and  warehousing.  We  believe  that  our  facilities  are  generally  suitable  to  meet  our  needs  for  the  foreseeable  future;
however, we will continue to seek additional space as needed to satisfy our growth. All of the properties where we conduct our business are leased. The terms
of the leases vary and have expiration dates ranging from December 31, 2018 to October 31, 2028.

Item 3. Legal Proceedings

We are party to various legal proceedings incidental to our business. Certain claims, suits and complaints arising in the ordinary course of business
have been filed or are pending against us. Based  on  facts  now  known,  we  believe  all  such  matters  are  adequately  provided  for,  covered  by  insurance,  are
without merit, and/or involve such amounts that would not materially adversely affect our consolidated results of operations, cash flows or financial position.

For information on our non-ordinary course legal proceedings, see Note 10 to the Consolidated Financial Statements included in this Annual Report on

Form 10-K.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Market Information

Our common stock is listed and traded on the Nasdaq Global Select Market under the symbol "INWK."

PART II

Holders

As  of  March  11,  2019, there were 23  holders  of  record  of  our  common  stock,  which  does  not  include  stockholders  who  held  their  shares  through

brokers or other nominees in "street name." The holders of our common stock are entitled to one vote per share.

Dividends

We currently do not and do not intend to pay any dividends on our common stock. We intend to retain all available funds and any future earnings for
use  in  the  operation  and  expansion  of  our  business.  Any  determination  in  the  future  to  pay  dividends  will  depend  upon  our  financial  condition,  capital
requirements, operating results and other factors deemed relevant by our board of directors, including any contractual or statutory restrictions on our ability to
pay dividends.

Recent Sales of Unregistered Securities

None.

18

 
 
 
 
 
 
   
 
 
Issuer Purchases of Equity Securities

On February 12, 2015, we announced that our Board of Directors approved a share repurchase program providing us authorization to repurchase up to
an aggregate of $20.0 million of our common stock through open market and privately negotiated transactions over a two-year period. On November 2, 2016,
the Board of Directors approved a two-year extension to the share repurchase program through February 28, 2019.

Additionally, on May 4, 2017, the Board of Directors authorized the repurchase of up to an additional $30.0 million of our common stock through open
market  and  privately  negotiated  transactions  over  a  two-year  period  ending  May  31,  2019.  The  timing  and  amount  of  any  share  repurchases  will  be
determined based on market conditions, share price and other factors, and the program may be discontinued or suspended at any time. Repurchases will be
made in compliance with SEC rules and other legal requirements.

During the twelve months ended December 31, 2018, the Company repurchased 2,667,732 shares of the Company's common stock for $25.6 million in
the aggregate at an average cost of $9.60 per share under its repurchase program. An additional 36,178 shares of its common stock were withheld to satisfy
the mandatory tax withholding requirements upon vesting of restricted stock for $0.2 million at an average cost of $6.38 per share.

The following table provides information relating to our purchase of shares of our common stock in the fourth quarter of 2018 (in thousands, except

per share amounts): 

Period

Number of Shares
Purchased

Average Price
Paid Per Share

Total Number of Shares
Purchased as Part of Publicly
Announced Plans or
Programs

Maximum Number of Shares
that May Yet Be Purchased
Under the Plans or Programs(1)

10/1/18-10/31/18

11/1/18-11/30/18

12/1/18-12/31/18

Total

27   $

2  

7  

36   $

7.19  

4.25  

3.74  

6.38  

—  

—  

—  

—    

1,481

2,523

2,846

(1) The share repurchase plan authorized by our Board of Directors allows repurchases of up to $50 million of our common stock.  The maximum number of shares that may

yet be repurchased under the plan is estimated using the closing share price on the last day of each period presented.

Stock Performance Graph 

The information contained in the following chart is not considered to be “soliciting material,” or “filed,” or incorporated by reference in any past or
future  filing  by  the  Company  under  the  Securities  Act  or  Exchange  Act  unless  and  only  to  the  extent  that,  the  Company  specifically  incorporates  it  by
reference.

The following graph assumes $100 was invested on December 31, 2013 in the common stock of the Company and each of the following indices and

assumes reinvestment of any dividends. The stock price performance on the graph below is not necessarily indicative of future stock price performance.

19

 
 
 
 
 
INWK

NASDAQ Market Index

Dow Jones Business Support Services Index

Dec 31,
2013

Dec 31,
2014

Dec 31,
2015

Dec 31,
2016

Dec 31,
2017

Dec 31,
2018

  $

  $

  $

100   $

100   $

100   $

100   $

113   $

103   $

96   $

120   $

113   $

126   $

129   $

128   $

129   $

165   $

160   $

48

159

150

20

 
 
 
 
 
 
 
Item 6. Selected Financial Data

The  following  table  presents  selected  consolidated  financial  and  other  data  as  of  and  for  the  periods  indicated.  You  should  read  the  following
information  together  with  the  more  detailed  information  contained  in  “Management’s  Discussion  and  Analysis  of  Financial  Condition  and  Results  of
Operations” and our consolidated financial statements and the accompanying notes.

Consolidated statements of operations data:

Revenue

Cost of goods sold

Gross profit

Selling, general and administrative expenses

Depreciation and amortization

Change in fair value of contingent consideration

Goodwill impairment

Intangible and other asset impairments

Restructuring charges

(Loss) income from operations

Interest income

Interest expense

Other, net

Total other expense

(Loss) income before taxes

(Benefit) provision for income tax

Net (loss) income

Net (loss) income per share of common stock:

Basic

Diluted

Shares used in per share calculations:

Basic

Diluted

Consolidated balance sheet data:

Cash and cash equivalents

Working capital(1)

Total assets

Revolving credit facility(2)

Year ended December 31,

2018

2017

2016

2015

2014

(in thousands, except per share amounts)

$

1,121,551   $

1,138,361   $

1,094,402   $

1,028,892   $

866,453  

255,098  

239,124  

12,988  

—  

46,319  

18,121  

6,031  

(67,485)  

218  

(7,749)  

(1,616)  

(9,147)  

(76,632)  

(461)  

862,903  

275,458  

227,253  

13,390  

677  

—  

—  

—  

34,138  

97  

(4,729)  

(1,788)  

(6,420)  

27,718  

11,288  

831,838  

262,564  

209,524  

17,916  

10,417  

—  

70  

5,615  

19,022  

86  

(4,171)  

(154)  

(4,239)  

14,783  

10,834  

788,862  

240,030  

197,247  

17,472  

(270)  

37,539  

202  

1,053  

(13,213)  

69  

(4,612)  

(3,135)  

(7,678)  

(20,891)  

11,498  

$

$

$

(76,171)   $

16,430   $

3,949   $

(32,389)   $

(1.46)   $

(1.46)   $

0.31   $

0.30   $

0.07   $

0.07   $

(0.61)   $

(0.61)   $

52,230  

52,230  

53,851  

54,944  

53,607  

54,460  

52,791  

52,791  

26,770  

109,048  

622,676  

142,736  

30,562  

135,273  

649,638  

128,398  

30,924  

101,739  

593,987  

107,468  

30,755  

77,357  

601,251  

99,258  

991,250

761,465

229,785

196,826

17,723

(37,873)

—

2,710

—

50,399

57

(4,428)

(747)

(5,118)

45,281

3,020

42,261

0.81

0.80

52,096

53,104

22,578

87,905

625,067

104,539

Total stockholders’ equity
(1) Working capital represents accounts receivable, unbilled revenue, inventories, prepaid expenses and other current assets, offset by accounts payable, accrued expenses,

290,260

183,091  

284,545  

262,161  

252,432  

deferred revenue and other current liabilities.

(2) The Company entered into a Credit Agreement, dated as of August 2, 2010, subsequently amended most recently as of March 15, 2019, to fund acquisitions and for

general working capital purposes.

21

 
 
 
 
 
 
 
 
 
   
   
   
   
 
 
 
   
   
 
 
 
 
 
   
 
 
 
 
 
 
   
   
   
   
 
   
   
   
   
Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion should be read in conjunction with the consolidated financial statements and accompanying notes, which appear elsewhere in
this Annual Report on Form 10-K. It contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from
those anticipated in these forward-looking statements as a result of various factors, including those discussed below and elsewhere in this Annual Report on
Form 10-K, particularly in Part I, Item 1A, “Risk Factors.”

Overview

We are a leading global marketing execution firm for some of the world's most marketing intensive companies, including those in the Fortune 1000. As
a comprehensive outsourced global solution, we leverage proprietary technology, an extensive supplier network and deep domain expertise to streamline the
creation, production and distribution of marketing and promotional materials, signage and displays, retail experiences, events and promotions and product
packaging across every major market worldwide. The items we source generally are procured through the marketing supply chain and we refer to these items
collectively as marketing materials. Through our network of more than 10,000 global suppliers, we offer a full range of fulfillment and logistics services that
allow us to procure marketing materials of virtually any kind. The breadth of our product offerings and services and the depth of our supplier network enable
us to fulfill the marketing materials procurement needs of our clients.

Our proprietary software applications and databases create a fully-integrated solution that stores, analyzes and tracks the production capabilities of our
supplier network, as well as detailed pricing data. As a result, we believe we have one of the largest independent repositories of supplier capabilities and
pricing  data  for  suppliers  of  marketing  materials  around  the  world.  Our  technology  and  databases  of  product  and  supplier  information  are  designed  to
capitalize  on  excess  manufacturing  capacity  and  other  inefficiencies  in  the  traditional  marketing  materials  supply  chain  to  obtain  favorable  pricing  while
delivering high-quality products and services for our clients.

We  use  our  supplier  capability  and  pricing  data  to  match  orders  with  suppliers  that  are  optimally  suited  to  meet  the  client's  needs  at  a  highly
competitive  price.  By  leveraging  our  technology  and  data,  our  clients  are  able  to  reduce  overhead  costs,  redeploy  internal  resources  and  obtain  favorable
pricing  and  service  terms.  In  addition,  our  ability  to  track  individual  transactions  and  provide  customized  reports  detailing  procurement  activity  on  an
enterprise-wide basis provides our clients with greater visibility and control of their marketing materials expenditures.

We  generate  revenue  by  procuring  and  purchasing  marketing  materials  from  our  suppliers  and  selling  those  products  to  our  clients.  We  procure
products  for  clients  across  a  wide  range  of  industries,  such  as  retail,  financial  services,  hospitality,  consumer  packaged  goods,  non-profits,  healthcare,
pharmaceuticals, food and beverage, broadcasting and cable and transportation.

As of December 31, 2018, we had approximately 2,100 employees and independent contractors in more than 27 countries. We organize our operations
into  three  operating  segments  based  on  geographic  regions:  North  America,  EMEA  and  LATAM.  The  North  America  segment  includes  operations  in  the
United States and Canada; the EMEA segment includes operations in the United Kingdom, continental Europe, the Middle East, Africa, and Asia, and the
LATAM segment includes operations in Mexico, Central America and South America. In 2018, we generated global revenue from third parties of $777.4
million in the North America segment, $261.0 million in the EMEA segment, and $83.2 million in the LATAM segment. During the third quarter of 2018, the
Company changed its reportable segments to align with organizational changes made by our Chief Operating Decision Maker. Prior period results have been
updated to conform.

We believe the opportunity exists to expand our business into new geographic markets. Our objective is to continue to increase our sales in the United
States and internationally by adding new clients and increasing our sales to existing clients through additional marketing execution services or geographic
markets. We intend to hire or acquire more account executives within close proximity to these large markets.

Revenue

We generate revenue through the procurement of marketing materials for our clients. Our annual revenue was $1,121.6 million $1,138.4 million, and

$1,094.4 million in 2018, 2017, and 2016, respectively, reflecting growth rates of (1.5)% and 4.0% in 2018 and 2017, respectively.

22

 
 
 
 
 
 
Our revenue consists of the prices paid to us by our clients for marketing materials. These prices, in turn, reflect the amounts charged to us by our
suppliers plus our gross profit. Our gross profit margin may be fixed by contract or may depend on prices negotiated on a job-by-job basis. Once the client
accepts our pricing terms, the selling price is established and we procure the product for our own account in order to re-sell it to the client. We generally take
full title and risk of loss for the product upon shipment. The finished product is typically shipped directly from our supplier to a destination specified by our
client. Upon shipment, our supplier invoices us at our agreed purchase price, and we invoice our client.

Cost of Goods Sold and Gross Profit

Our cost of goods sold consists primarily of the price at which we purchase products from our suppliers. Our selling price, including our gross profit,
may  be  established  by  contract  based  on  a  fixed  gross  profit  as  a  percentage  of  revenue,  which  we  refer  to  as  gross  margin,  or  may  be  determined  at  the
discretion of the account executive or production manager within predetermined parameters. Our gross profit for years ended December 31, 2018, 2017, and
2016 was $255.1 million, $275.5 million, and $262.6 million or 22.7%, 24.2%, and 24.0% of revenue, respectively.

Operating Expenses and (Loss) Income from Operations

Our selling, general and administrative expenses consist of commissions paid to our account executives, compensation costs for our management team
and production managers as well as compensation costs for our finance and support employees, public company expenses and corporate systems, legal and
accounting, facilities and travel and entertainment expenses. Selling, general and administrative expenses as a percentage of revenue were 21.3%, 20.0%, and
19.1% in 2018, 2017, and 2016, respectively.

We accrue for commissions when we recognize the related revenue and gross profit. Some of our account executives receive a monthly draw to provide
them with a more consistent income stream. The cash paid to our account executives in advance of commissions earned is reflected as a prepaid expense on
our  balance  sheet.  As  our  account  executives  earn  commissions,  a  portion  of  their  commission  payment  is  withheld  and  offset  against  their  prepaid
commission  balance,  if  any.  Our  prepaid  commission  balance,  net  of  accrued  earned  commissions  not  yet  paid,  increased  from  a  net  accrued  commission
amount of $(3.3) million as of December 31, 2017 to a net accrued commission amount of $(5.6) million as of December 31, 2018.

We  agree  to  provide  our  clients  with  marketing  materials  that  conform  to  the  industry  standard  of  a  “commercially  reasonable  quality,”  and  our
suppliers in turn agree to provide us with products of the same quality. In addition, the quotes we execute with our clients include customary industry terms
and conditions that limit the amount of our liability for product defects. Product defects have not had a material adverse effect on our results of operations to
date.

We are required to make payment to our suppliers for completed jobs regardless of whether our clients make payment to us. Our bad debt expense was

approximately $3.6 million, $0.5 million, and $2.2 million in 2018, 2017, and 2016, respectively.

Our (loss) income from operations for 2018, 2017, and 2016 was $(67.5) million, $34.1 million, and $19.0 million, respectively.

23

 
 
 
 
 
 
 
Critical Accounting Policies

Revenue Recognition

Revenue  is  measured  based  on  consideration  specified  in  a  contract  with  a  customer  and  the  Company  recognizes  revenue  when  it  satisfies  a
performance  obligation  by  transferring  control  over  a  product  or  service  to  a  customer,  which  may  be  at  a  point  in  time  or  over  time.  Unbilled  revenue
represents shipments or deliveries that have been made to customers for which the related account receivable has not yet been invoiced.

Shipping and handling costs after control over a product has transferred to a customer are expensed as incurred and are included in cost of goods sold

in the condensed consolidated statements of operations.

In accordance with Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") Topic 606, Revenue from Contracts
with Customers, we generally report revenue on a gross basis because we typically control the goods or services before transferring to the customer. Under
these arrangements, we are primarily responsible for the fulfillment, including the acceptability, of the marketing materials and other products or services. In
addition, we have reasonable discretion in establishing the price, and in some transactions, we also have inventory risk and are involved in the determination
of the nature or characteristics of the marketing materials and products. In some arrangements, we are not primarily responsible for fulfilling the goods or
services. In arrangements of this nature, we do not control the goods or services before they are transferred to the customer and such revenue is reported on a
net basis.

A portion of our service revenue, including stand-alone creative and other services, may be earned over time; however, the difference from recognizing
that revenue over time compared to a point in time (i.e., when the service is completed and accepted by the customer) is not material. Service revenue has not
been material to our overall revenue to date.

The Company records taxes collected from customers and remitted to governmental authorities on a net basis.

Accounts Receivable and Allowance for Doubtful Accounts

The  carrying  amount  of  accounts  receivable  is  reduced  by  an  allowance  that  reflects  management’s  best  estimate  of  the  amounts  that  will  not  be
collected. Management reviews all accounts receivable balances and based on an assessment of current creditworthiness, estimates the portion, if any, of the
balance  that  will  not  be  collected.  These  estimates  of  balances  that  will  not  be  collected  are  based  on  historical  write  offs  and  recoveries  of  accounts
receivable.  The  estimates  of  recovery  can  change  based  on  actual  experience  and  therefore  can  affect  the  level  of  reserves  we  place  on  existing  accounts
receivable. Fully reserved receivables are reviewed on a monthly basis and uncollectible accounts are written off when all reasonable collection efforts have
been  exhausted.  We  believe  our  reserve  level  is  appropriate  considering  the  quality  of  the  portfolio  as  of  December  31,  2018.  While  credit  losses  have
historically been within expectations and the provisions established, we cannot guarantee that our credit loss experience will continue to be consistent with
historical experience.

Goodwill

Goodwill  represents  the  excess  of  purchase  price  and  related  costs  over  the  value  assigned  to  the  net  tangible  and  identifiable  intangible  assets  of
businesses acquired. In accordance with ASC 350, Intangibles—Goodwill and Other, goodwill is not amortized, but instead is tested for impairment annually
or more frequently if circumstances indicate a possible impairment may exist. Absent any interim indicators of impairment, the Company tests for goodwill
impairment as of the first day of its fourth fiscal quarter of each year.

Under ASC 350, an entity is permitted to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting
unit is less than its carrying amount as a basis for determining whether it is necessary to perform the quantitative goodwill impairment test. If the quantitative
test is required, the fair value for each reporting unit is compared to its book value including goodwill. In the case that the fair value of any reporting unit is
less than the respective book value of such reporting unit(s) including goodwill, the difference is recognized as an impairment.

During the third quarter of 2018, we performed an interim impairment assessment and concluded that the EMEA and LATAM reporting units were

impaired. As a result, impairment charges of $20.8 million and $7.1 million were recorded in the EMEA and LATAM reporting units, respectively.

24

 
    
 
 
 
We performed our annual goodwill impairment test as of October 1, 2018, our measurement date, and concluded there was no impairment in any of our

reporting units.

During the fourth quarter of 2018, we performed an interim impairment assessment and concluded that the North America reporting unit was impaired.

As a result, an impairment charge of $18.4 million was recorded. See Goodwill Impairment in the Results of Operations discussion below.

Other Intangible Assets

In accordance with ASC 350, the Company amortizes its intangible assets with finite lives over their respective estimated useful lives and reviews for
impairment whenever impairment indicators exist. Impairment indicators could include significant under-performance relative to the historical or projected
future  operating  results,  significant  changes  in  the  manner  of  use  of  assets,  significant  negative  industry  or  economic  trends  or  significant  changes  in  the
Company’s market capitalization relative to net book value. Any changes in key assumptions used by the Company, including those set forth above, could
result in an impairment charge and such a charge could have a material adverse effect on the Company’s consolidated results of operations. The Company’s
intangible assets consist of customer lists, non-competition agreements, trade names and patents. The Company’s customer lists, which have an estimated
weighted-average  useful  life  of  approximately  fourteen  years,  are  being  amortized  using  the  economic  life  method.  The  Company’s  non-competition
agreements, trade names and patents are being amortized on a straight-line basis over their estimated weighted-average useful lives of approximately four
years, thirteen years, and nine years, respectively.

In the third quarter of 2018, the Company recognized a $13.8 million non-cash, intangible asset impairment charge related to certain customer lists. Of
the  total  charge,  $0.6  million  related  to  the  LATAM  segment,  and  $13.2  million  related  to  the  EMEA  segment  and  are  included  in  the  accumulated
amortization balance.

In the fourth quarter of 2016, the Company recorded a non-cash, intangible asset impairment charge of $0.1 million related to a trade name acquired in

a prior year business combination in the EMEA segment.

Income Taxes

We operate in numerous states and countries through our various subsidiaries and must allocate our income, expenses and earnings under the various
laws and regulations of each of these taxing jurisdictions. Accordingly, our provision for income taxes represents our total estimate of the liability that we
have  incurred  in  doing  business  each  year  in  all  of  our  locations.  Deferred  income  tax  balances  reflect  the  effects  of  temporary  differences  between  the
carrying  amounts  of  assets  and  liabilities  and  their  tax  bases  and  are  stated  at  enacted  tax  rates  expected  to  be  in  effect  when  taxes  are  actually  paid  or
recovered. In determining whether we need to record a valuation allowance against our deferred tax assets, management must make a number of estimates,
assumptions and judgments. We establish a valuation allowance to reduce deferred tax assets to the amount we believe is more likely than not to be realized.
The determination to record or release valuation allowances requires significant judgment.

25

 
    
 
Results of Operations

The following table sets forth our consolidated statements of operations data for the periods presented as a percentage of our revenue:

Revenue

Cost of goods sold

Gross profit

Operating expenses:

Selling, general and administrative expenses

Depreciation and amortization

Change in fair value of contingent consideration

Goodwill impairment

Intangible and other asset impairments

Restructuring charges

(Loss) income from operations

Other income (expense):

Interest income

Interest expense

Other, net

Total other expense

(Loss) income before taxes

(Benefit) provision for income taxes

Net (loss) income

Year ended December 31,

2018

2017

2016

100.0 %  

77.3 %  

22.7 %  

100.0 %  

75.8 %  

24.2 %  

100.0 %

76.0 %

24.0 %

21.3 %  

1.2 %  

— %  

4.1 %  

1.6 %  

0.5 %  

(6.0)%  

— %  

(0.7)%  

(0.1)%  

(0.8)%  

(6.8)%  

— %  

(6.8)%  

20.0 %  

19.1 %

1.2 %  

0.1 %  

— %  

— %  

— %  

3.0 %  

— %  

(0.4)%  

(0.2)%  

(0.6)%  

2.4 %  

1.0 %  

1.4 %  

1.6 %

1.0 %

— %

— %

0.5 %

1.7 %

— %

(0.4)%

— %

(0.4)%

1.4 %

1.0 %

0.4 %

Comparison of years ended December 31, 2018, 2017, and 2016

Revenue

Our revenue by segment for each of the years presented was as follows (in thousands):

North America

EMEA

LATAM

Revenue from third parties

Year ended December 31,

2018

  % of Total

2017

  % of Total

2016

  % of Total

$

$

777,426  

260,950  

83,175  

69.3%   $

23.3

7.4

780,511  

265,669  

92,181  

68.6%   $

23.3

8.1

736,140  

267,168  

91,094  

1,121,551  

100.0%   $

1,138,361  

100.0%   $

1,094,402  

67.3%

24.4

8.3

100.0%

2018 compared to 2017. Our revenue decreased by $16.8 million, or 1.5%, from $1,138.4 million in 2017 to $1,121.6 million in 2018.

North America 
North America revenue decreased by $3.1 million, or 0.4%, from $780.5 million in 2017 to $777.4 million in 2018. This decrease primarily relates to

declines in revenue from certain of the Company's transactional and small customers, partially offset by growth from new and existing enterprise clients.

EMEA 
EMEA revenue decreased by $4.7 million, or 1.8%, from $265.7 million in 2017 to $261.0 million in 2018. This decrease was driven by a reduction in

revenue from one large client, partially offset by organic growth from new accounts added during the last 12 to 18 months.

26

 
 
 
 
 
 
   
   
 
   
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
LATAM
LATAM revenue decreased by $9.0 million, or 9.8%, from $92.2 million in 2017 to $83.2 million in 2018. This decrease was driven primarily by a

decline in marketing spend by a few existing customers as well as foreign currency impacts.

2017 compared to 2016. Our revenue increased by $44.0 million, or 4.0%, from $1,094.4 million in 2016 to $1,138.4 million in 2017.

North America
North  America  revenue  increased  by  $44.4  million,  or  6.0%,  from  $736.1  million  in  2016  to  $780.5  million  in  2017.  This  increase  was  driven

primarily by organic growth from new clients added during the last 12 to 24 months.

EMEA
EMEA revenue decreased by $1.5 million, or 0.6%, from $267.2 million in 2016 to $265.7 million in 2017.

LATAM
LATAM revenue increased by $1.1 million, or 1.2%, from $91.1 million in 2016 to $92.2 million in 2017.

Cost of goods sold

2018 compared to 2017. Our cost of goods sold increased by $3.6 million, or 0.4%, from $862.9 million in 2017 to $866.5 million in 2018. Our cost of

goods sold as a percentage of revenue was 77.3% in 2018 and 75.8% in 2017. 

2017 compared to 2016. Our  cost  of  goods  sold  increased  by  $31.1 million,  or  3.7%,  from  $831.8 million  in  2016  to  $862.9 million  in  2017.  The

increase is a result of higher revenue in 2017. Our cost of goods sold as a percentage of revenue was 75.8% in 2017 and 76.0% in 2016.

Gross Profit

2018 compared to 2017. Our gross profit as a percentage of revenue, which we refer to as gross margin, was 22.7% in 2018 and 24.2% in 2017. This
decrease was primarily driven by client mix of revenue in 2018 compared to 2017 as well as short-term operational challenges in certain accounts in North
America.

2017 compared to 2016. Our gross margin increased from 24.0% in 2016 to 24.2% in 2017. This increase was primarily driven by favorable product

category and geographical mix in 2017 compared to 2016.

Selling, general and administrative expenses

2018 compared to 2017.  Selling,  general  and  administrative  expenses  increased  by  $11.9 million,  or  5.2%,  from  $227.3  million  in  2017  to  $239.1
million in 2018. As a percentage of revenue, selling, general and administrative expenses increased from 20.0% in 2017 to 21.3% in 2018. The increase in
selling, general and administrative expenses was primarily due to increased headcount to support the business and increased bad debt expense.

2017 compared to 2016.  Selling,  general  and  administrative  expenses  increased  by  $17.7 million,  or  8.5%,  from  $209.5 million  in  2016  to  $227.3
million in 2017. As a percentage of revenue, selling, general and administrative expenses increased from 19.1% to 20.0% in 2016 and 2017, respectively. The
increase  in  selling,  general  and  administrative  expenses  is  primarily  due  to  incremental  sales  commission  and  cost  of  production  staff  to  manage  new
accounts.

Depreciation and amortization

2018 compared to 2017. Depreciation and amortization expense decreased by $0.4 million, or 3.0%, from $13.4 million in 2017 to $13.0 million  in
2018. As a percentage of revenue, depreciation and amortization expense was 1.2% in 2017 and 1.2% in 2018. The decrease in depreciation and amortization
was primarily driven by lower capital expenditures during 2018 and 2017.

2017 compared to 2016. Depreciation and amortization expense decreased by $4.5 million, or 25.3%, from $17.9 million in 2016 to $13.4 million in
2017. As a percentage of revenue, depreciation and amortization expense decreased from 1.6% in 2016 to 1.2% in 2017. The decrease in depreciation and
amortization was primarily driven by the full year impact of the increase in asset useful life made in 2016.

27

 
   
 
 
 
 
 
   
 
 
In accordance with the Company’s fixed asset policy, the Company reviews the estimated useful lives of all its fixed assets, including software assets,
at least once a year or when there are indicators that a useful life has changed. The review during the fourth quarter of 2016 indicated that the estimated useful
lives of certain proprietary software were longer than the previously estimated useful lives. As a result, effective October 1, 2016, the Company changed the
estimated useful lives of a portion of its software assets. The estimated useful lives of such assets were increased by an average of approximately 4.5 years.
These assets had a net book value of $20.8 million as of October 1, 2016. The effect of this change in estimate resulted in a reduction of depreciation expense
by $1.4 million, increase in net income by $0.8 million and increase in basic and diluted earnings per share by $0.02 for the year ended December 31, 2016.

Change in fair value of contingent consideration

2018 compared to 2017. Expense from the change in fair value of contingent consideration decreased by $0.7 million from $0.7 million in 2017 to $0.0
million in 2018. The change in the fair value of the contingent liability during 2018 is driven by the final adjustment of the DB Studios liability during the
first quarter of 2017 and the final adjustment of the EYELEVEL liability during the second and third quarters of 2017.

2017 compared to 2016. Expense from the change in fair value of contingent consideration decreased by $9.7 million from income of $10.4 million in
2016 to expense of $0.7 million in 2017.  The  change  in  the  fair  value  of  the  contingent  liability  during  2017  is  driven  by  the  final  adjustment  of  the  DB
Studios liability during the first quarter of 2017 and the final adjustment of the EYELEVEL liability during the second and third quarters of 2017.

Goodwill impairment charges

During the third quarter of 2018, the Company changed its segments (see Note 19 to our Consolidated Financial Statements included elsewhere in this

Annual Report on Form 10-K) and re-evaluated its reporting units. This change required an interim impairment assessment of goodwill.

The Company determined the enterprise value for its North America reporting unit based on a discounted cash flow model. The Company determined
the enterprise value for its EMEA and LATAM reporting units based on the adjusted book value method. The Company further compared the enterprise value
of each reporting unit to their respective carrying value. The enterprise value for North America exceeded its carrying value, which indicated that there was
no impairment, whereas enterprise values for the EMEA and LATAM reporting units were less than their respective carrying values and resulted in $20.8
million and $7.1 million goodwill impairment charges, respectively. In total, we recognized a $27.9 million non-cash, goodwill impairment charge during the
third quarter of 2018. No tax benefit was recognized on such charge, and this charge had no impact on our cash flows or compliance with debt covenants.

As of December 31, 2018, the Company performed an interim impairment assessment due to a triggering event caused by a sustained decrease in the
Company's stock price. The Company determined an enterprise value for its North America reporting unit that considered both the discounted cash flow and
guideline public company methods. The Company further compared the enterprise value of the reporting unit to its respective carrying value. The enterprise
value  for  the  North  America  reporting  unit  was  less  than  its  carrying  value  and  resulted  in  a  $18.4 million non-cash goodwill impairment charge. No tax
benefit was recognized on such charge, and this charge had no impact on the Company's cash flows or compliance with debt covenants.

No impairment charges were taken for the years ended December 31, 2017 and 2016.

Intangible and other asset impairment charges

In  the  third  quarter  of  2018,  we  changed  our  reporting  units  as  part  of  a  segment  change,  which  required  an  interim  impairment  assessment.  The
intangible  and  long-lived  assets  associated  with  the  reporting  units  assessed  were  also  reviewed  for  impairment.  It  was  determined  that  the  fair  value  of
intangible assets in EMEA and LATAM was less than the recorded book value of certain customer lists. Additionally, it was determined that the fair value of
capitalized costs related to a legacy ERP system in EMEA was less than the recorded book value of such assets.

As  a  result,  we  recognized  a  $13.8 million  non-cash,  intangible  asset  impairment  charge  related  to  certain  customer  lists.  Of  the  total  charge,  $0.6

million related to the LATAM segment, and $13.2 million related to the EMEA segment.

In addition, in the third quarter of 2018, we recognized a $3.0 million non-cash, long-lived asset impairment charge related to a legacy ERP system in

EMEA.

28

  
 
 
 
In the fourth quarter of 2018, we recognized a $1.3 million non-cash, contract asset impairment charge related to costs to fulfill a contract that were

deemed to be non recoverable in North America.

The Company did not record any intangible asset impairment charges in 2017.

In the fourth quarter of 2016, we recognized a $0.1 million non-cash, intangible asset impairment charge related to a trade name acquired in a prior

year business combination within our EMEA segment.

Restructuring charges

On August 10, 2018, the Company approved a plan to reduce the Company's cost structure while driving returns for its clients and shareholders. The
plan was adopted as a result of the Company's determination that its selling, general and administrative costs were disproportionately high in relation to its
revenue  and  gross  profit.  In  connection  with  these  actions,  the  Company  expects  to  incur  pre-tax  cash  restructuring  charges  of  $20.0  million  to  $25.0
million  and  pre-tax  non-cash  restructuring  charges  of  $0.4  million.  Cash  charges  are  expected  to  include  $12.0  million  to  $15.0  million  for  employee
severance and related benefits and $8.0 million  and $10.0 million for lease and contract terminations and other associated costs. Where required by law, the
Company will consult with each of the affected countries’ local Works Councils prior to implementing the plan. The plan was expected to be completed by
the end of 2019. On February 21, 2019, the Board of Directors approved a two-year extension to the restructuring plan through the end of 2021.

For the twelve months ended December 31, 2018, we recognized $6.0 million in restructuring charges.

The Company did not record any restructuring charges in December 31, 2017.

During  the  year  ended  December  31,  2016,  the  Company  recognized  $5.6  million  in  restructuring  charges  related  to  the  global  realignment  plan
described within the Restructuring Activities and Charges footnote (see Note 7 to our Consolidated Financial Statements included elsewhere in this Annual
Report on Form 10-K).

(Loss) income from operations

2018 compared to 2017. Income from operations decreased by $101.6 million from $34.1 million in 2017 to $(67.5) million in 2018. This decrease was
primarily attributable to goodwill, intangibles and other asset impairments, decreased gross profit, increased sales, general and administrative expenses and
restructuring charges discussed above.

2017 compared to 2016. Income from operations increased by $15.1 million, from $19.0 million in 2016 to $34.1 million in 2017. This increase was
primarily  attributable  to  an  increase  in  gross  profit  and  a  decrease  in  expense  from  the  change  in  fair  value  of  contingent  consideration  and  restructuring
charges, which are discussed above. These changes partially offset the $17.8 million increase in selling, general and administrative expenses.

 Other income and expense

2018 compared to 2017. Other expense increased  by  $2.7 million,  from  $6.4 million  in  2017  to  $9.1 million  in  2018.  This  increase  was  primarily

attributable to a $3.0 million increase in interest expense.

2017 compared to 2016. Other expense increased  by  $2.2 million,  from  $4.2 million  in  2016  to  $6.4 million  in  2017.  This  increase  was  primarily

attributable to foreign exchange losses.

(Benefit) provision for income taxes  

2018 compared to 2017. Provision for income taxes decreased by $11.7 million from tax expense of $11.3 million in 2017 to a tax benefit of $(0.5)
million in 2018. Our effective income tax rate was 0.6% and 40.7% in 2018 and 2017, respectively. Our effective income tax rate differs from the U.S. federal
statutory rate each year due to certain operations that are subject to tax incentives, state and local taxes, valuation allowances, discrete tax events and foreign
taxes that are different than the U.S. federal statutory rate. In addition, the effective tax rate can be impacted each period by discrete factors and events.

The effective tax rate for 2018 was affected by the goodwill and intangible and other asset impairment charges. For the year ended December 31, 2018,
$64.4  million  was  recognized  as  a  non-cash  expense  for  which  the  Company  was  not  allowed  an  income  tax  deduction,  resulting  in  a  reduction  to  the
effective tax rate benefit being recorded on the pretax loss for the period.

29

    
 
 
 
 
   
 
 
2017 compared to 2016. Provision  for  income  taxes  increased  by  $0.5 million  from  $10.8 million  in  2016  to  $11.3  million  in  2017.  Our  effective
income tax rate was 40.7% and 73.3% in 2017 and 2016, respectively. Our effective income tax rate differs from the U.S. federal statutory rate each year due
to certain operations that are subject to tax incentives, state and local taxes, valuation allowances, discrete tax events and foreign taxes that are different than
the U.S. federal statutory rate. In addition, the effective tax rate can be impacted each period by discrete factors and events.

The effective tax rate for 2016 was affected by the fair value changes to contingent consideration and the goodwill impairment charge. Portions of the
total  gain  recognized  from  fair  value  changes  to  contingent  consideration  relate  to  non-taxable  acquisitions  for  which  deferred  taxes  are  not  recognized,
consistent with the treatment of goodwill and intangible assets for those acquisitions under U.S. GAAP. For the year ended December 31, 2016, $10.4 million
was recognized as expense from changes to contingent consideration which did not result in recognition of a deferred tax liability, therefore increasing the
effective tax rate.

Additionally, during the fourth quarter of 2016, we recognized a $1.2 million non-cash charge to record valuation allowances on deferred tax assets of
certain  foreign  operations  affected  by  the  global  realignment  which  have  net  operating  loss  carryforwards  and  other  deferred  tax  assets  for  which  it  is
considered more likely than not that those assets will not be realized. 

On December 22, 2017, the U.S. government enacted comprehensive Federal tax legislation commonly referred to as the Tax Cuts and Jobs Act of
2017  (the  “Act”).  The  Act  makes  changes  to  the  corporate  tax  rate,  business-related  deductions  and  taxation  of  foreign  earnings,  among  others,  that  will
generally be effective for taxable years beginning after December 31, 2017.

Certain  impacts  of  the  new  legislation  would  have  generally  required  accounting  to  be  completed  and  incorporate  into  our  2017  year-end  financial
statements, however in response to the complexities of this new legislation, the SEC issued guidance to provide companies with relief. The SEC provided up
to a one-year window for companies to finalize the accounting for the impacts of this new legislation. We finalized our accounting for the new provisions
during the fourth quarter of 2018. The 2018 impact from finalizing the accounting for the new provisions was a net tax benefit of $0.9 million.

We  operate  under  a  grant  of  income  tax  exemption  in  Puerto  Rico  that  became  effective  for  certain  operations  occurring  during  the  period  ending
December 31, 2017 and should remain in effect for 20 years as long as specific requirements are satisfied. The impact of this income tax exemption grant
decreased foreign taxes by $0.4 million for 2017. The benefit of the tax exemption on diluted earnings per share was less than $0.01.

Net (loss) income

2018  compared  to  2017.  Net  income  decreased  by  $92.6  million  from  $16.4  million  in  2017  to  $(76.2)  million  in  2018.  Net  (loss)  income  as  a

percentage of revenue was (6.8)% and 1.4% in 2018 and 2017, respectively.

2017 compared to 2016. Net income (loss) increased by $12.5 million from $3.9 million in 2016 to $16.4 million in 2017. Net income as a percentage

of revenue was 1.4% and 0.4% in 2017 and 2016, respectively.

Diluted (loss) earnings per share

(in thousands, except per share data)

Net (loss) income

Denominator for dilutive earnings per share

Diluted (loss) earnings per share

Year ended December 31,

2018

2017

2016

$

$

(76,171)   $

52,230  

(1.46)   $

16,430   $

54,944  

0.30   $

3,949

54,460

0.07

2018 compared to 2017. Diluted (loss) earnings per share decreased by $(1.76) from diluted earnings per share of $0.30 in 2017  to  diluted  loss  per

share of $(1.46) in 2018. This decrease is primarily due to the decrease in net (loss) income discussed above.

2017 compared to 2016. Diluted earnings per share increased by $0.23 from a diluted earnings per share of $0.07 in 2016 to diluted earnings per share

of $0.30 in 2017. This increase is primarily due to the increase in net income discussed above.

30

 
 
 
 
 
 
 
 
   
   
 
Adjusted EBITDA

Adjusted EBITDA, which represents income from operations with the addition of depreciation and amortization, stock-based compensation expense,
change  in  the  fair  value  of  contingent  consideration  liabilities  and  other  amounts  itemized  in  the  reconciliation  table  below,  is  considered  a  non-GAAP
financial measure under SEC regulations. Net (loss) income is the most directly comparable financial measure calculated in accordance with U.S. GAAP. We
present  this  measure  as  supplemental  information  to  help  our  investors  better  understand  trends  in  our  business  over  time.  Our  management  team  uses
Adjusted EBITDA to evaluate the performance of our business. Adjusted EBITDA is not equivalent to any measure of performance required to be reported
under GAAP, nor should this data be considered an indicator of our overall financial performance and liquidity. Moreover, the Adjusted EBITDA definition
we  use  may  not  be  comparable  to  similarly  titled  measures  reported  by  other  companies.  We  also  present  segment  Adjusted  EBITDA  as  an  important
financial metric used by the Company to evaluate financial performance and allocate resources to segments in accordance with ASC 280, Segment Reporting
(see Note 19 to our Consolidated Financial Statements included elsewhere in this Annual Report on Form 10-K). Our Adjusted EBITDA by segment for each
of the years presented was as follows:

(dollars in thousands)

North America

EMEA

LATAM
Other(1)

2018

  % of Total

2017

  % of Total

2016

  % of Total

Year ended December 31,

$

61,780  

221.4 %   $

6,410  

3,082  

23.0

11.0

(43,372)  

(155.5)

74,230  

15,242  

4,278  

(35,867)  

128.2 %   $

26.3

7.4

(62.0)

68,434  

14,752  

6,818  

(31,392)  

116.8 %

25.2

11.6

(53.6)

Adjusted EBITDA

100.0 %   $
(1) “Other” consists of intersegment eliminations, shared service activities and corporate expenses which are not allocated to the operating segments as management does not

100.0 %   $

27,900  

58,612  

57,883  

100.0 %

$

consider them in evaluating segment performance.

2018 compared to 2017. Adjusted EBITDA decreased by $30.0 million, or 51.8%, from $57.9 million in 2017 to $27.9 million in 2018. North America
Adjusted EBITDA decreased by $12.5 million, or 16.8%  from  $74.2 million  in  2017  to  $61.8 million  in  2018  due  to  decreased  revenue  and  gross  profit,
mainly from transactional and small customers. EMEA Adjusted EBITDA decreased by $8.8 million, or 57.9% from $15.2 million in 2017 to $6.4 million in
2018 due to the decline in revenue and gross profit from one large client. LATAM Adjusted EBITDA decreased by $1.2 million, or 28.0% from $4.3 million
in 2017 to $3.1 million in 2018  due  to  a  decline  in  marketing  spend  by  a  few  existing  customers.  Other  Adjusted  EBITDA  decreased  by  $7.5 million,  or
20.9%, from $(35.9) million in 2017 to $(43.4) million in 2018 primarily due to increased headcount to support the business.

2017 compared to 2016. Adjusted EBITDA decreased by $0.7 million, or 1.2%, from $58.6 million in 2016 to $57.9 million in 2017. North America
Adjusted EBITDA increased by $5.8 million, or 8.5%, from $68.4 million in 2016 to $74.2 million in 2017 due to increased revenue and gross profit from
organic growth of new customers. EMEA Adjusted EBITDA increased by $0.5 million, or 3.3%, from $14.8 million in 2016 to $15.2 million in 2017 due to
client  mix.  LATAM  Adjusted  EBITDA  decreased  by  $2.5 million,  or  37.3%,  from  $6.8 million  in  2016  to  $4.3 million  in  2017  due  to  client  mix.  Other
Adjusted EBITDA decreased by $4.5 million, or 14.3%, from $(31.4) million in 2016 to $(35.9) million in 2017 due to increased headcount to support the
business.

31

 
 
 
 
 
 
   
   
   
   
   
 
 
 
 
 
 
 
The table below provides a reconciliation of Adjusted EBITDA to net (loss) income for each of the years presented (in thousands):

Net (loss) income

(Benefit) provision for income tax

Interest income

Interest expense

Other, net

Depreciation and amortization

Stock-based compensation expense

Goodwill impairment

Intangible and other asset impairments

Restructuring charges

Senior leadership transition and other employee-related costs

Business development realignment

Obsolete retail inventory

Change in fair value of contingent consideration

Professional fees related to ASC 606 implementation

Executive search costs

Restatement-related professional fees

Other professional fees

Czech currency impact on procurement margin

Adjusted EBITDA

Year ended December 31,

2018

2017

2016

$

(76,171)   $

16,430   $

(461)  

(218)  

7,749  

1,616  

12,988  

5,302  

46,319  

18,121  

6,031  

1,410  

—  

950  

—  

1,092  

235  

2,430  

507  

—  

11,288  

(97)  

4,729  

1,788  

13,390  

6,820  

—  

—  

—  

—  

715  

—  

677  

829  

454  

—  

—  

860  

3,949

10,834

(86)

4,171

154

17,916

5,572

—

70

5,615

—

—

—

10,417

—

—

—

—

—

$

27,900   $

57,883   $

58,612

Subsequent to the issuance of the Company's March 5, 2019 earnings release, the Company determined that its sales commission expense for the fourth
quarter  of  2018  should  be  approximately  $1.2  million  higher  than  the  amount  reflected  in  the  unaudited  results  provided  in  such  earnings  release.  This
resulted in an increase of $1.2 million in selling, general and administrative expenses for the fourth quarter and full year 2018, and a corresponding decrease
to Adjusted EBITDA. Due primarily to an offsetting decrease in goodwill impairment charges, the Company’s net loss for the fourth quarter and full year
2018 was unchanged from the net loss reported in the Company’s earnings release of $(29.3) million and $(76.2) million, respectively.

.

32

 
 
 
 
Adjusted Diluted (Loss) Earnings Per Share

Adjusted  diluted  (loss)  earnings  per  share,  which  represents  net  (loss)  income,  with  the  addition  of  the  change  in  the  fair  value  of  contingent
consideration liabilities, impairment charges and other amounts itemized in the reconciliation table below, divided by the weighted average shares outstanding
plus share equivalents that would arise from the exercise of stock options and restricted stock and other contingently issuable shares, is considered a non-
GAAP financial measure under SEC regulations. Diluted (loss) earnings per share is the most directly comparable financial measure calculated in accordance
with GAAP. We present this measure as supplemental information to help our investors better understand trends in our business over time. Our management
team uses adjusted diluted earnings per share to evaluate the performance of our business. Adjusted diluted (loss) earnings per share is not equivalent to any
measure  of  performance  required  to  be  reported  under  GAAP,  nor  should  this  data  be  considered  an  indicator  of  our  overall  financial  performance  and
liquidity.  Moreover,  the  adjusted  diluted  (loss)  earnings  per  share  definition  we  use  may  not  be  comparable  to  similarly  titled  measures  reported  by  other
companies. Our adjusted diluted (loss) earnings per share for each of the years presented was as follows (in thousands, except per share amounts):

Net (loss) income

Czech exit from exchange rate commitment, net of tax

Goodwill impairment

Intangible and other asset impairments, net of tax

Restructuring charges, net of tax

Senior leadership transition and other employee-related costs, net of tax

Realignment-related income tax charges

Business development realignment, net of tax

Change in fair value of contingent consideration

Obsolete retail inventory, net of tax

Professional fees related to ASC 606 implementation, net of tax

Executive search fees, net of tax

Restatement-related professional fees, net of tax

Other professional fees, net of tax

Czech currency impact on procurement margin, net of tax

Accelerated depreciation of internal use software, net of tax

Non-GAAP net (loss) income

Weighted-average shares outstanding, diluted

Non-GAAP diluted (loss) earnings per share

33

Year Ended December 31,

2018

2017

2016

$

(76,171)   $

16,430   $

3,949

—  

46,319  

15,014  

4,544  

1,037  

—  

—  

—  

769  

819  

176  

1,788  

378  

—  

—  

(5,327)  

52,230  

294  

—  

—  

—  

—  

—  

875  

677  

—  

528  

282  

—  

—  

697  

246  

20,029  

54,944  

$

(0.10)   $

0.36   $

—

—

56

4,873

—

1,179

—

10,417

—

—

—

—

—

—

—

20,474

54,460

0.38

 
 
 
 
 
Quarterly Results of Operations

The  following  table  presents  unaudited  statement  of  income  data  for  our  most  recent  eight  fiscal  quarters.  You  should  read  the  following  table  in
conjunction with our consolidated financial statements and related notes appearing elsewhere in this Annual Report on Form 10-K. The results of operations
of any quarter are not necessarily indicative of the results that may be expected for any future period.

Mar 31,
2017

June 30,
2017

Sept 30,
2017

  Dec 31, 2017  

Mar 31,
2018

June 30,
2018

Sept 30,
2018

  Dec 31, 2018

Three months ended

(in thousands, except per share
data)

Revenue

Gross profit

Net income (loss)

Net income (loss) per share:

Basic

Diluted

Impact of Inflation

$

264,405   $

280,066   $

288,523   $

305,367   $

274,539   $

281,967   $

270,850   $

294,195

64,704  

5,678  

70,046  

4,374  

71,921  

7,116  

68,787  

(738)  

66,067  

(1,684)  

64,871  

64,042  

60,118

(299)  

(44,937)  

(29,251)

$

$

0.11   $

0.10   $

0.08   $

0.08   $

0.13   $

0.13   $

(0.01)   $

(0.01)   $

(0.03)   $

(0.03)   $

(0.01)   $

(0.01)   $

(0.87)   $

(0.87)   $

(0.56)

(0.56)

In the second quarter of 2018, the Argentinian economy was classified as highly inflationary under GAAP due to multiple years of increasing inflation,
the  devaluation  of  the  Argentine  peso  ("ARS")  and  increasing  borrowing  rates.  Effective  July  1,  2018,  the  Company's  Argentinian  subsidiary  is  being
accounted for under highly inflationary accounting rules, which principally means all transactions are recorded in U.S. dollars. The Company uses the official
ARS  exchange  rate  to  translate  the  results  of  its  Argentinian  operations  into  U.S.  dollars.  As  of  December  31,  2018,  the  Company  had  a  balance  of  net
monetary assets denominated in ARS of approximately $50.7 million ARS, and the exchange rate was approximately $37.7 ARS per U.S. dollar.

For the year ended December 31, 2018, the Company recorded $0.1 million of favorable currency impacts recorded within Other income (expense),

and the Company had revenue and gross margin of $4.1 million and $0.4 million, respectively at its Argentinian operations.

Inflation did not have a material impact on our operations in 2018, 2017, or 2016.

Liquidity and Capital Resources

At December 31, 2018, we had $26.8 million of cash and cash equivalents.

Operating  Activities.  Cash  provided  by  operating  activities  primarily  consists  of  net  (loss)  income  adjusted  for  certain  non-cash  items,  including
depreciation and amortization, share based compensation, changes in the fair value of contingent consideration and the effect of changes in working capital
and other activities. Cash provided by operating activities in 2018 was $23.1 million and primarily consisted of $82.6 million of non-cash items and $16.7
million provided by working capital offset by $76.2 million of a net loss during the year. The working capital changes consisted of a decrease in accounts
receivable of $4.1 million, a decrease in prepaid expenses and other assets of $1.4 million, an increase in accounts payable of $22.0 million, and an increase
in accrued expenses and other liabilities of $5.5 million, partially offset by an increase in inventories of $16.3 million.

Cash provided by operating activities in 2017 was $11.7 million and primarily consisted of $25.6 million of non-cash items and $16.4 million of net
income during the year, offset by $30.4 million used to fund working capital. The working capital changes consisted of an increase in accounts receivable of
$41.9 million, an increase in prepaid expenses and other assets of $13.5 million, an increase in inventories of $4.2 million, partially offset by an increase in
accounts payable of $18.2 million, and an increase in accrued expenses and other liabilities of $11.2 million.

Cash provided by operating activities in 2016 was $9.7 million  and  primarily  consisted  of  $36.6 million  of  non-cash  items  and  $3.9 million  of  net
income during the year, offset by $30.8 million used to fund working capital. The working capital changes consisted of an increase in accounts receivable of
$2.7 million,  an  increase  in  prepaid  expenses  and  other  assets  of  $8.2 million,  and  a  decrease  in  accounts  payable  of  $38.4 million,  partially  offset  by  a
decrease in inventories of $6.4 million and an increase in accrued expenses and other liabilities of $12.1 million.

34

 
 
 
 
 
 
 
   
   
   
   
   
   
   
 
   
   
   
 
 
   
   
   
 
 
 
 
 
Investing Activities. In 2018, cash used in investing activities of $11.1 million was attributable to capital expenditures, primarily consisting of software

development.

In 2017, cash used in investing activities of $12.5 million was attributable to capital expenditures, primarily consisting of software development.

In 2016, cash used in investing activities of $13.3 million was attributable to capital expenditures, primarily consisting of software development.

Financing Activities. In 2018, cash used in financing activities of $13.7 million was primarily attributable to $25.7 million to acquire treasury stock

offset by $14.5 million of net borrowings under our revolving credit facility.

In 2017, cash used in financing activities of $0.5 million was primarily attributable to $11.0 million of payments of contingent consideration and $10.9

million to acquire treasury stock, partially offset by $20.7 million of net borrowings under our revolving credit facility.

In 2016,  cash  provided  by  financing  activities  of  $4.4 million  was  primarily  attributable  to  $8.7  million  of  borrowings  under  our  revolving  credit

facility and $4.0 million of excess tax benefits from the exercise of stock options, offset by $10.5 million of payments of contingent consideration.

Share Repurchase Program

On  February  12,  2015,  we  announced  that  our  Board  of  Directors  approved  a  share  repurchase  program  authorizing  the  repurchase  of  up  to  an
aggregate of $20 million of its common stock through open market and privately negotiated transactions over a two-year period. On November 2, 2016, the
Board  of  Directors  approved  a  two-year  extension  to  the  share  repurchase  program  through  February  28,  2019.  On  May  4,  2017,  the  Board  of  Directors
authorized the repurchase of up to an additional $30.0 million of our common stock through open market and privately negotiated transactions over a two-
year period ending May 31, 2019. The timing and amount of any share repurchases will be determined based on market conditions, share price and other
factors,  and  the  program  may  be  discontinued  or  suspended  at  any  time.  Repurchases  will  be  made  in  compliance  with  SEC  rules  and  other  legal
requirements.

During the twelve months ended December 31, 2018, we repurchased 2,667,732 shares of our common stock for $25.6 million in the aggregate at an
average cost of $9.60 per share under this program. During the twelve months ended December 31, 2017, we repurchased 1,121,928 shares of our common
stock for $11.0 million  in  the  aggregate  at  an  average  cost  of  $9.78  per  share  under  this  program.  Shares  repurchased  under  this  program  are  recorded  at
acquisition cost, including related expenses.

Revolving Credit Facilities

The Company entered into a Credit Agreement, dated as of August 2, 2010, subsequently amended most recently as of March 15, 2019, among the
Company,  the  lenders  party  thereto  and  Bank  of  America,  N.A.,  as  Administrative  Agent  (the  “Credit  Agreement”).  The  Credit  Agreement  includes  a
revolving commitment amount of $175 million and $160 million in the aggregate through September 25, 2019  and  September  25,  2020,  respectively.  The
Credit Agreement also provides the Company the right to increase the aggregate commitment amount by an additional $50 million. Outstanding borrowings
under  the  revolving  credit  facility  are  guaranteed  by  the  Company’s  material  domestic  subsidiaries,  as  defined  in  the  Credit  Agreement.  The  Company’s
obligations under the Credit Agreement and such domestic subsidiaries’ guaranty obligations are secured by substantially all of their respective assets. The
ranges of applicable rates charged for interest on outstanding loans and letters of credit are 50-225 basis point spread for loans based on the base rate and 150-
325 basis point spread for letter of credit fees and loans based on the Eurodollar rate.

The  most  recent  amendment  (i)  modifies  the  definition  of  the  term  "Consolidated  EBITDA"  as  used  in  the  covenant  calculations,  (ii)  increases  the
maximum  leverage  ratio  to  which  the  Company  is  subject  for  the  trailing  twelve  month  periods  ended  December  31,  2018  and  ending  March  31,  2019,
respectively, and (iii) decreases the minimum interest coverage ratio to which the Company is subject for the trailing twelve month periods ended December
31, 2018 and March 31, 2019, respectively. The Company is also currently in the process of refinancing its debt.

The  previous  amendment  to  the  Credit  Agreement,  dated  as  of  September  28,  2018,  extended  the  maturity  date  from  September  25,
2019 to September 25, 2020 and adjusted the applicable rate spreads charged for interest on outstanding loans and letters of credit. Additional modifications
were subsequently superseded by the most recent amendment, dated as of March 15, 2019.

35

    
 
    
interest  coverage  ratio.  The  most  recent  amendment 

The terms of the Credit Agreement include various covenants, including covenants that require the Company to maintain a maximum leverage ratio
and  a  minimum 
leverage  ratio
from 3.50 to 1.00 to 4.50 to 1.00 for the trailing twelve months ended December 31, 2018, and from 3.00 to 1.00 to 4.75 to 1.00 for the trailing twelve months
ending March 31, 2019. The maximum leverage ratio is 3.00 to 1.00 for the trailing twelve months ending June 30, 2019 and each period thereafter. The most
recent amendment to the Credit Agreement also modified the minimum interest coverage ratio from 5.00 to 1.00 to 4.00 to 1.00 for the trailing twelve months
ended December 31, 2018, and from 5.00 to 1.00 to 3.50 to 1.00 for the trailing twelve months ending March 31, 2019. The minimum interest coverage ratio
is 5.00 to 1.00 for the trailing twelve months ending June 30, 2019 and each period thereafter.

the  Credit  Agreement  modified 

the  maximum 

to 

At  December  31,  2018,  the  Company's  leverage  ratio  exceeded  its  3.50  to  1.00  ratio  and  the  Company's  interest  coverage  ratio  did  not  meet  its
minimum 5.00 to 1.00 ratio. As a result, the Company amended its Credit Facility on March 15, 2019  to  amend  its  financial  covenant  ratios.  The  revised
covenants  only  extend  to  the  December  31,  2018  and  March  31,  2019  periods,  and  therefore,  without  any  additional  changes,  the  Company  would  likely
exceed  the  maximum  leverage  ratio  covenant  and/or  not  meet  the  minimum  interest  coverage  ratio  beyond  the  waiver  periods,  in  which  case  the  lenders
would have the ability to demand repayment of the outstanding debt at such time. Accordingly, the outstanding balance of $142.7 million is presented as a
current liability as of December 31, 2018 based on the guidance in ASC 470, Debt.

Additionally, under ASC 205, Presentation of Financial Statements, the Company is required to consider and has evaluated whether there is substantial
doubt that it has the ability to meet its obligations within one year from the financial statement issuance date. This assessment also includes the Company’s
consideration  of  any  management  plans  to  alleviate  such  doubts.  As  described  above,  the  probable  inability  of  the  Company  to  meet  its  current  covenant
obligations beyond the covenant waiver periods casts substantial doubt on the Company’s ability to meet its obligations within one year from the financial
statement issuance date.

The Company is in the process of negotiating changes to its debt structure with its existing lenders, which, based on discussions with lenders to-date

and review of proposed negotiated conditions and financial covenants, the Company believes will be successfully completed in Q2 2019.

At December 31, 2018, the Company had $6.0 million of unused availability under the Credit Agreement and $0.7 million of letters of credit which
have not been drawn upon. The outstanding revolving credit facility - noncurrent was $0.0 million and $128.4 million as of December 31, 2018 and 2017,
respectively, and the revolving credit facility - current was $142.7 million and $0.0 million as of December 31, 2018 and 2017, respectively.

On February 22, 2016, the Company entered into a Revolving Credit Facility (the “Facility”) with Bank of America N.A. to support ongoing working
capital needs of the Company's operations in China. The Facility includes a revolving commitment amount of $5.0 million whereby maturity dates vary based
on each individual drawdown. Outstanding borrowings under the Facility are guaranteed by the Company’s assets. Borrowings and repayments are made in
renminbi,  the  official  Chinese  currency.  The  applicable  interest  rate  is  110%  of  the  People’s  Bank  of  China’s  base  rate.  The  terms  of  the  Facility  include
limitations on use of funds for working capital purposes as well as customary representations and warranties made by the Company. At December 31, 2018,
the Company had $4.5 million of unused availability under the Facility.

In addition, we will continue to utilize cash, in part, to invest in our innovative technology platform, fund acquisitions of or make strategic investments
in complementary businesses and expand our sales force. Although we can provide no assurances, we believe that our available cash and cash equivalents and
the $6.0 million currently available under our Credit Agreement will be sufficient to meet our working capital and operating expenditure requirements for the
next 12 months. We may find it necessary to obtain additional equity or debt financing in the future.

We earn a significant amount of our operating income outside the United States, which is deemed to be permanently reinvested in foreign jurisdictions.
We  do  not  currently  foresee  a  need  to  repatriate  funds;  however,  should  we  require  more  capital  in  the  United  States  than  is  generated  by  our  operations
locally  or  through  debt  or  equity  issuances,  we  could  elect  to  repatriate  funds  held  in  foreign  jurisdictions.  Included  in  our  cash  and  cash  equivalents  are
amounts  held  by  foreign  subsidiaries.  We  had  $23.7  million  and  $28.6  million  foreign  cash  and  cash  equivalents  as  of  December  31,  2018  and  2017,
respectively, which are generally denominated in the local currency where the funds are held.

36

 
Contractual Obligations

As of December 31, 2018, we had the following contractual obligations:

Payments due by period

Total

  Less than 1 year  

1-3 years

3-5 years

(in thousands)

More than 5
years

$

$

158,449   $

158,449   $

—   $

—   $

23,101  

142,736  

6,383  

142,736  

9,439  

—  

5,313  

—  

324,286   $

307,568   $

9,439   $

5,313   $

—

1,966

—

1,966

Accounts payable

Operating lease obligations

Revolving credit facility

Total

Off-Balance Sheet Arrangements

We do not have any off-balance sheet arrangements.

Item 7A. Quantitative and Qualitative Disclosures About Market Risk

Commodity Risk

We are dependent upon the availability of paper and paper prices represent a substantial portion of the cost of our products. The supply and price of
paper depend on a variety of factors over which we have no control, including environmental and conservation regulations, natural disasters and weather. We
believe a 10% increase in the price of paper would not have a significant effect on the Company’s consolidated statements of income or cash flows, as these
costs are generally passed through to our clients.

Interest Rate Risk

We have exposure to changes in interest rates on our revolving credit facility. Interest is payable at the adjusted LIBOR rate or the alternate base rate.
Assuming our $175.0 million  revolving  credit  facility  was  fully  drawn,  a  1.0% increase in the interest rate would increase our annual interest expense by
$1.75 million.

Our interest income is sensitive to changes in the general level of U.S. interest rates, in particular because all of our investments are considered cash
equivalents.  The average duration of all of our investments as of December 31, 2018, was less than one year. Due to the short-term nature of our investments,
we believe that there is no material risk exposure.

Foreign Currency Risk

We transact business in various foreign currencies other than the U.S. dollar, principally the euro, British pound sterling, Czech koruna, Peruvian nuevo
sol, Colombian peso, Brazilian real, Mexican peso and Chilean peso, which exposes us to foreign currency risk. For the year ended December 31, 2018, we
derived approximately 31.7% of our revenue from international customers and we expect the percentage of revenue derived from outside the United States to
increase in future periods as we continue to expand globally. Revenue and related expenses generated from our international operations are denominated in
the functional currencies of the corresponding country. The functional currency of our subsidiaries that either operate or support these markets is generally the
same as the corresponding local currency. The results of operations of and certain of our intercompany balances associated with, our international operations
are exposed to foreign exchange rate fluctuations. Changes in exchange rates could negatively affect our revenue and other operating results as expressed in
U.S. dollars. We may record significant gains or losses on the re-measurement of intercompany balances. Foreign exchange gains and losses recorded to date
have  been  immaterial  to  our  financial  results.  At  this  time  we  do  not,  but  in  the  future  we  may  enter  into  derivatives  or  other  financial  instruments  in  an
attempt to hedge our foreign currency exchange risk. It is difficult to predict the impact hedging activities would have on our results of operations.

37

 
 
 
 
 
 
 
 
 
 
 
 
 
Item 8. Financial Statements and Supplementary Data

INDEX TO FINANCIAL STATEMENTS AND
FINANCIAL STATEMENT SCHEDULE

INNERWORKINGS, INC.:

Report of Independent Registered Public Accounting Firm

Consolidated Statements of Operations

Consolidated Statements of Comprehensive Income (Loss)

Consolidated Balance Sheets

Consolidated Statements of Stockholders’ Equity

Consolidated Statements of Cash Flows

Notes to Consolidated Financial Statements

38

39

40

41

42

43

44

45

 
 
 
 
 
 
Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of InnerWorkings, Inc.

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of InnerWorkings Inc. and subsidiaries (the Company) as of December 31, 2018 and 2017,
and the related consolidated statements of operations, comprehensive income (loss), stockholders’ equity and cash flows for each of the three years in the
period  ended  December  31,  2018,  the  related  notes  and  the  financial  statement  schedule  listed  in  the  Index  at  Item  15(a)2  (collectively  referred  to  as  the
"consolidated financial statements"). In our opinion, the consolidated financial statements present fairly, in all material respects, the consolidated financial
position of the Company at December 31, 2018 and 2017, and the consolidated results of its operations and its cash flows for each of the three years in the
period ended December 31, 2018, in conformity with U.S. generally accepted accounting principles.

We  also  have  audited,  in  accordance  with  the  standards  of  the  Public  Company  Accounting  Oversight  Board  (United  States)  (PCAOB),  the  Company's
internal  control  over  financial  reporting  as  of  December  31,  2018,  based  on  criteria  established  in  Internal  Control-Integrated  Framework  issued  by  the
Committee of Sponsoring Organizations of the Treadway Commission (2013 framework), and our report dated March 19, 2019 expressed an adverse opinion
thereon.

The Company’s Ability to Continue as a Going Concern

The accompanying consolidated financial statements have been prepared assuming that the Company will continue as a going concern. As discussed in Note
9 to the financial statements, the Company’s debt covenant violation and likely inability to meet future covenants within one year from the financial statement
issuance date raises substantial doubt about the Company’s ability to continue as a going concern. Management's evaluation of the events and conditions and
management’s plans regarding these matters are also described in Note 9. The consolidated financial statements do not include any adjustments that might
result from the outcome of this uncertainty.

Basis for Opinion

These  financial  statements  are  the  responsibility  of  the  Company’s  management.  Our  responsibility  is  to  express  an  opinion  on  the  Company's  financial
statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company
in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable
assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures
to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks.
Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included
evaluating  the  accounting  principles  used  and  significant  estimates  made  by  management,  as  well  as  evaluating  the  overall  presentation  of  the  financial
statements. We believe that our audits provide a reasonable basis for our opinion.

/s/ Ernst & Young LLP

We have served as the Company's auditor since 2005.

Chicago, Illinois
March 19, 2019

39

 
Revenue

Cost of goods sold

Gross profit

Operating expenses:

Selling, general and administrative expenses

Depreciation and amortization

Change in fair value of contingent consideration

Goodwill impairment

Intangible and other asset impairments

Restructuring charges

(Loss) income from operations

Other income (expense):

Interest income

Interest expense

Other, net

Total other expense

(Loss) income before taxes

(Benefit) provision for income tax

Net (loss) income

Basic (loss) earnings per share

Diluted (loss) earnings per share

InnerWorkings, Inc. and subsidiaries 
Consolidated Statements of Operations 
(In thousands, except per share data)

Year Ended December 31,

2018

2017

2016

$

1,121,551   $

1,138,361   $

866,453  

255,098  

239,124  

12,988  

—  

46,319  

18,121  

6,031  

(67,485)  

218  

(7,749)  

(1,616)  

(9,147)  

(76,632)  

(461)  

(76,171)   $

(1.46)   $

(1.46)   $

862,903  

275,458  

227,253  

13,390  

677  

—  

—  

—  

34,138  

97  

(4,729)  

(1,788)  

(6,420)  

27,718  

11,288  

16,430   $

0.31   $

0.30   $

$

$

$

1,094,402

831,838

262,564

209,524

17,916

10,417

—

70

5,615

19,022

86

(4,171)

(154)

(4,239)

14,783

10,834

3,949

0.07

0.07

See accompanying notes to the consolidated financial statements.

40

 
 
 
 
 
   
   
 
   
   
 
 
   
   
 
InnerWorkings, Inc. and subsidiaries
Consolidated Statements of Comprehensive Income (Loss)
(In thousands) 

Net (loss) income

Other comprehensive (loss) income, before tax:

Foreign currency translation adjustments

Other comprehensive (loss) income, before tax

Provision (benefit) for income tax related to components of other comprehensive
(loss) income

Other comprehensive (loss) income, net of tax

Comprehensive (loss) income

Year Ended December 31,

2018

2017

2016

(76,171)   $

16,430   $

3,949

(5,234)  

(5,234)  

154  

(5,080)  

1,732  

1,732  

12  

1,720  

(81,251)   $

18,150   $

(7,168)

(7,168)

(21)

(7,147)

(3,198)

$

$

See accompanying notes to the consolidated financial statements.

41

 
 
 
 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries 
Consolidated Balance Sheets 
(In thousands, except per share data)

December 31,

2018

2017

Assets

Current assets:

Cash and cash equivalents

Accounts receivable, net of allowance for doubtful accounts of $4,880 and $3,534, respectively

Unbilled revenue

Inventories

Prepaid expenses

Other current assets

Total current assets

Property and equipment, net

Intangibles and other assets:

Goodwill

Intangible assets, net

Deferred income taxes

Other assets

Total intangibles and other assets

Total assets

Liabilities and stockholders' equity

Current liabilities:

Accounts payable

Revolving credit facility - current

Other current liabilities

Deferred revenue

Accrued expenses

Total current liabilities

Revolving credit facility - noncurrent

Deferred income taxes

Other long-term liabilities

Total liabilities

Commitments and contingencies (See Note 10)

Stockholders' equity:

Common stock, par value $0.0001 per share, 200,000 and 200,000 shares authorized, 64,495 and 64,075 shares
issued, 51,807 and 54,055 shares outstanding, respectively

Additional paid-in capital

Treasury stock at cost, 12,688 and 10,020 shares, respectively

Accumulated other comprehensive loss

Retained earnings

Total stockholders' equity

Total liabilities and stockholders' equity

See accompanying notes to the consolidated financial statements.

42

$

$

$

26,770   $

193,253  

46,474  

56,001  

16,982  

34,106  

373,586  

82,933  

152,158  

9,828  

1,195  

2,976  

166,157  

622,676   $

158,449   $

142,736  

26,231  

17,614  

35,474  

380,504  

—  

8,178  

50,903  

439,585  

6  

239,960  

(81,471)  

(24,309)  

48,905  

183,091  

$

622,676   $

30,562

205,386

50,016

40,694

18,565

37,865

383,088

36,714

199,946

27,563

691

1,636

229,836

649,638

141,164

—

24,078

17,620

34,391

217,253

128,398

12,043

7,399

365,093

6

235,199

(55,873)

(19,229)

124,442

284,545

649,638

 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
   
 
InnerWorkings, Inc. and subsidiaries 
Consolidated Statements of Stockholders' Equity
(In thousands)

Common Stock

Treasury Stock

Shares

  Amount

Shares

  Amount

  Additional
Paid-in-
Capital

Accumulated
Other
Comprehensive
Income (Loss)

Retained
Earnings

Total

Balance at December 31, 2015

62,645   $

6  

9,547   $ (52,207)   $ 213,566   $

(13,802)   $ 104,869   $ 252,432

Net income

Total other comprehensive loss, net of tax

Comprehensive loss

Issuance of common stock upon exercise of stock
awards

Issuance of treasury shares as consideration for
acquisition

Excess tax benefit derived from stock award
exercises

Stock based compensation expense

746  

—    

1,770    

3,949  

(7,147)    

3,949

(7,147)

(3,198)

1,770

(244)  

2,749    

(737)  

2,012

3,572    

5,572    

3,572

5,572

Balance at December 31, 2016

63,391  

6  

9,303  

(49,458)  

224,480  

(20,949)  

108,082  

262,161

Net income

Total other comprehensive income, net of tax

Comprehensive income

Issuance of common stock upon exercise of stock
awards

Issuance of treasury shares as consideration for
acquisition

Acquisition of treasury shares

Stock based compensation expense

Cumulative effect of change related to adoption of
ASU 2016-09

648  

—    

1,421    

16,430  

1,720    

16,430

1,720

18,150

1,421

36  

—  

(405)  

4,561  

385    

(269)  

4,678

1,122  

(10,976)    

6,820    

2,093    

(10,976)

6,820

198  

2,291

Balance at December 31, 2017

64,075  

6  

10,020  

(55,873)  

235,199  

(19,229)  

124,442  

284,545

Net loss

Total other comprehensive loss, net of tax

Comprehensive loss

Issuance of common stock upon exercise of stock
awards

Acquisition of treasury shares

Stock based compensation expense

Cumulative effect of change related to adoption of
ASC 606

Cumulative effect of change related to adoption of
ASU 2016-16

420  

—    

2,668  

(25,598)    

(541)    

5,302    

(5,080)    

(76,171)  

(76,171)

(5,080)

(81,251)

(541)

(25,598)

5,302

482

152

482  

152  

Balance at December 31, 2018

64,495   $

6  

12,688   $ (81,471)   $ 239,960   $

(24,309)   $

48,905   $ 183,091

See accompanying notes to the consolidated financial statements.

43

 
 
 
 
 
 
 
 
 
 
 
 
   
   
   
   
   
 
 
   
   
   
   
 
 
 
   
   
   
   
   
   
 
   
 
   
 
 
   
 
   
 
 
   
   
   
 
   
 
 
   
   
   
 
   
 
 
   
   
   
   
   
 
 
   
   
   
   
 
 
 
   
   
   
   
   
   
 
   
 
   
 
 
 
   
 
   
   
 
 
   
   
   
 
   
 
 
   
   
   
 
 
 
   
   
   
   
   
 
 
   
   
   
   
 
 
 
   
   
   
   
   
   
 
   
 
   
 
 
   
 
   
   
 
 
   
   
   
 
   
 
 
   
   
   
   
   
 
 
   
   
   
   
   
 
InnerWorkings, Inc. and subsidiaries 
Consolidated Statements of Cash Flows
(In thousands)

Cash flows from operating activities

Net (loss) income

Adjustments to reconcile net (loss) income to net cash provided by operating activities:

Year Ended December 31,

2018

2017

2016

$

(76,171)   $

16,430   $

3,949

Depreciation and amortization

Stock-based compensation expense

Deferred income taxes

Change in fair value of contingent consideration liability

Goodwill impairment

Intangible and other asset impairments

Bad debt provision

Implementation cost amortization

Excess tax benefit from exercise of stock awards

Other operating activities

Change in assets:

Accounts receivable and unbilled revenue

Inventories

Prepaid expenses and other assets

Change in liabilities:

Accounts payable

Accrued expenses and other liabilities

Net cash provided by operating activities

Cash flows from investing activities

Purchases of property and equipment

Proceeds from sale of property and equipment

Net cash used in investing activities

Cash flows from financing activities

Net borrowing (repayments) of revolving credit facility

Net short-term secured (repayments) borrowings

Repurchases of common stock

Payments of contingent consideration

Proceeds from exercise of stock options

Excess tax benefit from exercise of stock awards

Other financing activities

Net cash (used in) provided by financing activities

Effect of exchange rate changes on cash and cash equivalents

(Decrease) Increase in cash and cash equivalents

Cash and cash equivalents, beginning of period

Cash and cash equivalents, end of period

12,988  

5,302  

(4,441)  

—  

46,319  

18,121  

3,601  

433  

—  

255  

4,112  

(16,325)  

1,432  

21,959  

5,473  

23,058  

(11,263)  

122  

(11,141)  

14,539  

(1,525)  

(25,689)  

—  

545  

—  

(1,606)  

(13,736)  

(1,973)  

(3,792)  

30,562  

$

26,770   $

13,390  

6,820  

4,072  

677  

—  

—  

454  

—  

—  

210  

(41,877)  

(4,245)  

(13,547)  

18,152  

11,162  

11,698  

(12,483)  

—  

(12,483)  

(867)  

20,709  

(10,885)  

(10,989)  

2,663  

—  

(1,156)  

(525)  

948  

(362)  

30,924  

30,562   $

17,916

5,572

4,226

10,417

—

70

2,171

—

(4,030)

210

(2,651)

6,355

(8,206)

(38,408)

12,069

9,660

(13,319)

—

(13,319)

8,739

405

—

(10,509)

2,636

4,030

(866)

4,435

(607)

169

30,755

30,924

See accompanying notes to the consolidated financial statements.

44

 
 
 
 
 
 
 
 
 
 
   
 
 
 
   
   
 
   
   
 
 
 
 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

1. Description of the Business

InnerWorkings, Inc. (together with its subsidiaries, “the Company”) was incorporated in the state of Delaware on January 3, 2006. The Company is a
leading global marketing execution firm for the world's most marketing intensive companies, including those companies in the Fortune 1000, across a wide
range of industries. As a comprehensive outsourced enterprise solution, the Company leverages proprietary technology, an extensive supplier network, and
deep  domain  expertise  to  streamline  the  creation,  production,  and  distribution  of  marketing  and  promotional  materials,  signage  and  displays,  retail
experiences, events and promotions, and packaging across every major market worldwide. The items the Company sources are generally procured through the
marketing  supply  chain  and  are  referred  to  collectively  as  marketing  materials.  The  Company’s  technology  and  database  of  information  is  designed  to
capitalize  on  excess  manufacturing  capacity  and  other  inefficiencies  in  the  traditional  marketing  and  print  supply  chain  to  obtain  favorable  pricing  and  to
deliver high-quality products and services.

During the third quarter of 2018, the Company changed its reportable segments. The Company is now organized and managed by the chief operating
decision maker for purposes of allocating resources and assessing performance as three operating segments, North America, EMEA, and LATAM, which also
represent the Company's reportable segments. Prior period amounts have been restated to reflect this change. See Note 19 for further information about the
Company’s reportable segments.

2. Summary of Significant Accounting Policies

Basis of Presentation and Consolidation

The  consolidated  financial  statements  include  the  accounts  of  InnerWorkings,  Inc.  and  its  subsidiaries.  All  significant  intercompany  accounts  and

transactions have been eliminated in consolidation.

Preparation of Financial Statements and Use of Estimates

The preparation of the consolidated financial statements is in conformity with accounting principles generally accepted in the United States ("GAAP").
GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets
and liabilities as of the date of the financial statements and the reported amounts of revenue and expenses during the reporting periods. On an ongoing basis,
the  Company  evaluates  its  estimates,  including  those  related  to  product  returns,  allowance  for  doubtful  accounts,  inventories  and  inventory  valuation,
valuation and impairments of goodwill and long-lived assets, income taxes, accrued bonus, contingencies, stock-based compensation and litigation costs. The
Company bases its estimates on historical experience and on other assumptions that its management believes are reasonable under the circumstances. These
estimates form the basis for making judgments about the carrying value of assets and liabilities when those values are not readily apparent from other sources.
Actual results can differ from those estimates.

Foreign Currency Translation

The  Company  determines  the  functional  currency  for  its  parent  company  and  each  of  its  subsidiaries  by  reviewing  the  currencies  in  which  their
respective operating activities occur. Assets and liabilities of these operations are translated into U.S. currency at the rates of exchange at the balance sheet
date. Income and expense items are translated at average monthly rates of exchange. The resulting translation adjustments are included in accumulated other
comprehensive income (loss), a separate component of stockholders’ equity. Transaction gains and losses arising from activities in other than the applicable
functional currency are calculated using average exchange rates for the applicable period and reported in net income as a non-operating item in each period.
Non-monetary balance sheet items denominated in a currency other than the applicable functional currency are translated using the historical rate.

The net realized (losses) gains on foreign currency transactions were $(1.1) million, $(1.4) million and $0.6 million for the years ended December 31,

2018, 2017 and 2016, respectively.

Highly Inflationary Accounting

In the second quarter of 2018, the Argentinian economy was classified as highly inflationary under GAAP due to multiple years of increasing inflation,
the  devaluation  of  the  Argentine  peso  ("ARS")  and  increasing  borrowing  rates.  Effective  July  1,  2018,  the  Company's  Argentinian  subsidiary  is  being
accounted for under highly inflationary accounting rules, which principally means all transactions are recorded in U.S. dollars. The Company uses the official
ARS exchange rate to translate the results of its Argentinian

45

 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

operations  into  U.S.  dollars.  As  of  December  31,  2018,  the  Company  had  a  balance  of  net  monetary  assets  denominated  in  ARS  of  approximately  $50.7
million ARS, and the exchange rate was approximately $37.7 ARS per U.S. dollar.

As of December 31, 2018, the Company recorded $0.1 million of favorable currency impacts recorded within Other income (expense). For the year

ended December 31, 2018, the Company had revenue and gross margin of $4.1 million and $0.4 million, respectively at its Argentinian operations.

Revenue Recognition

Revenue  is  measured  based  on  consideration  specified  in  a  contract  with  a  customer  and  the  Company  recognizes  revenue  when  it  satisfies  a
performance  obligation  by  transferring  control  over  a  product  or  service  to  a  customer  which  may  be  at  a  point  in  time  or  over  time.  Unbilled  revenue
represents shipments or deliveries that have been made to customers for which the related account receivable has not yet been invoiced.

Shipping and handling costs after control over a product has transferred to a customer are expensed as incurred and are included in cost of goods sold

in the condensed consolidated statements of operations.

In accordance with Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") Topic 606, Revenue from Contracts
with Customers, the Company generally reports revenue on a gross basis because the Company typically controls the goods or services before transferring to
the customer. Under these arrangements, the Company is primarily responsible for the fulfillment, including the acceptability, of the marketing materials and
other  products  or  services.  In  addition,  the  Company  has  reasonable  discretion  in  establishing  the  price,  and  in  some  transactions,  the  Company  also  has
inventory  risk  and  is  involved  in  the  determination  of  the  nature  or  characteristics  of  the  marketing  materials  and  products.  In  some  arrangements,  the
Company is not primarily responsible for fulfilling the goods or services. In arrangements of this nature, the Company does not control the goods or services
before they are transferred to the customer and such revenue is reported on a net basis.

A portion of service revenue, including stand-alone creative and other services, may be earned over time; however, the difference from recognizing that
revenue over time compared to a point in time (i.e., when the service is completed and accepted by the customer) is not material. Service revenue has not been
material to the Company's overall revenue to date.

The Company records taxes collected from customers and remitted to governmental authorities on a net basis.

Cash and Cash Equivalents

The Company considers all highly liquid investments purchased with a maturity of three months or less to be cash equivalents.

Accounts Receivable

Accounts  receivable  are  uncollateralized  customer  obligations  due  under  normal  trade  terms.  Payment  terms  with  customers  are  generally  30  to  90
days  from  the  invoice  date.  Accounts  receivable  are  stated  at  the  amount  billed  to  the  customer,  less  an  estimate  for  potential  bad  debts.  Interest  is  not
generally accrued on outstanding balances.

The  carrying  amount  of  accounts  receivable  is  reduced  by  an  allowance  that  reflects  management’s  best  estimate  of  the  amounts  that  will  not  be
collected. The Company estimates the collectability of its accounts receivable based on a combination of factors including, but not limited to, customer credit
ratings  and  historical  experience.  In  circumstances  where  the  Company  is  aware  of  a  specific  customer’s  inability  to  meet  its  financial  obligations  to  the
Company  (e.g.,  bankruptcy  filings  or  substantial  downgrading  of  credit  ratings),  the  Company  provides  allowances  for  bad  debts  against  amounts  due  to
reduce the net recognized receivable to the amount it reasonably believes will be collected. Aged receivables are reviewed on a regular basis and uncollectible
accounts are written off when all reasonable collection efforts have been exhausted.

Inventories

Inventories are stated at the lower of cost or net realizable value. Cost is determined by the first-in, first-out method. Net realizable value is based upon
an estimated average selling price reduced by estimated costs of disposal. Inventories primarily consist of purchased finished goods. Finished goods inventory
includes consigned inventory held on behalf of customers as well as inventory held at third-party fulfillment centers and subcontractors.

46

 
    
 
  
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

Property and Equipment

Property and equipment are stated at cost, less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated

useful lives of the respective assets. The estimated useful lives, by asset class, are as follows:

Computer equipment

Software, including internal-use software

Office equipment

Furniture and fixtures

3 years

1 to 5 years

5 years

7 years

Leasehold improvements are depreciated using the straight-line method over the shorter of their estimated useful lives or the terms of the related leases.

The  Company  reviews  long-lived  assets,  including  amortizable  intangible  assets,  for  realizability  on  an  ongoing  basis.  Changes  in  depreciation,
generally accelerated depreciation, are determined and recorded when estimates of the remaining useful lives or residual values of long-term assets change.
The Company also reviews for impairment when conditions exist that indicate the carrying amount of the asset group may not be fully recoverable. In those
circumstances, the Company performs undiscounted operating cash flow analyses to determine if an impairment exists. When testing for asset impairment,
the Company groups assets and liabilities at the lowest level for which cash flows are separately identifiable. Any impairment loss is calculated as the excess
of the asset’s carrying value over its estimated fair value. Fair value is estimated based on the discounted cash flows for the asset group over the remaining
useful life or based on the expected cash proceeds for the asset less costs of disposal.

In the third quarter of 2018, the Company recognized a $3.0 million non-cash, long-lived asset impairment charge related to a legacy ERP system in

the EMEA segment.

During the fourth quarter of 2017, the Company ceased use of one of its internal-use software platforms and recorded $0.4 million of expense within

depreciation and amortization.

Internal-Use Software

In accordance with ASC 350-40, Intangibles—Goodwill and Other, Internal-Use Software, certain costs incurred in the planning and evaluation stage
of internal-use computer software are expensed as incurred. Certain costs incurred during the application development stage are capitalized and included in
property and equipment. Capitalized internal-use software costs are depreciated over the expected economic useful life of three to six years using the straight-
line  method.  Capitalized  internal-use  software  asset  depreciation  expense  for  the  years  ended  December  31,  2018, 2017  and  2016  was  $6.1  million,  $5.4
million  and  $9.2 million,  respectively  and  is  included  in  total  depreciation  expense.  At  December  31,  2018  and  2017,  the  net  book  value  of  internal-use
software was $25.4 million and $29.7 million, respectively.

Effective October 1, 2016, the Company changed the estimated useful lives of some of its software assets. The estimated useful lives of such assets

were increased by an average of approximately 4.5 years. See Note 8.

Goodwill

Goodwill  represents  the  excess  of  purchase  price  and  related  costs  over  the  value  assigned  to  the  net  tangible  and  identifiable  intangible  assets  of
businesses  acquired.  In  accordance  with  ASC  350,  Intangibles—Goodwill  and  Other  ("ASC  350"),  goodwill  is  not  amortized,  but  instead  is  tested  for
impairment  annually  or  more  frequently  if  circumstances  indicate  a  possible  impairment  may  exist.  Absent  any  interim  indicators  of  impairment,  the
Company tests for goodwill impairment as of the first day of its fourth fiscal quarter of each year.

Under ASC 350, an entity is permitted to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting
unit is less than its carrying amount as a basis for determining whether it is necessary to perform the quantitative goodwill impairment test. If the quantitative
test is required, the fair value for each reporting unit is compared to its book value including goodwill. In the case that the fair value is less than the book
value of the goodwill, the difference is recognized as an impairment.

47

 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

During  the  third  quarter  of  2018,  the  Company  performed  an  interim  impairment  assessment  and  concluded  that  the  EMEA  and  LATAM  reporting
units were impaired. As a result, impairment charges of $20.8 million and $7.1 million were recorded in the EMEA and LATAM reporting units, respectively.
See Note 5 for further discussion of the impairment.

The Company performed its annual impairment test as of October 1, 2018, its measurement date, and concluded there was no impairment in any of its

reporting units.

As  of  December  31,  2018,  the  Company  performed  an  interim  impairment  assessment  and  concluded  that  the  North  America  reporting  unit  was

impaired. As a result, an impairment charge of $18.4 million was recorded. See Note 5 for further discussion of the impairment.

Other Intangible Assets

In  accordance  with  ASC  350,  Intangibles—Goodwill  and  Other,  the  Company  amortizes  its  intangible  assets  with  finite  lives  over  their  respective
estimated useful lives and reviews for impairment whenever impairment indicators exist. Impairment indicators could include significant under-performance
relative to the historical or projected future operating results, significant changes in the manner of use of assets, significant negative industry or economic
trends  or  significant  changes  in  the  Company’s  market  capitalization  relative  to  net  book  value.  Any  changes  in  key  assumptions  used  by  the  Company,
including those set forth above, could result in an impairment charge and such a charge could have a material adverse effect on the Company’s consolidated
results  of  operations.  The  Company’s  intangible  assets  consist  of  customer  lists,  non-competition  agreements,  trade  names  and  patents.  The  Company’s
customer lists, which have an estimated weighted-average useful life of approximately 14 years, are being amortized using the economic life method. The
Company’s non-competition agreements, trade names and patents are being amortized on the straight-line basis over their estimated weighted-average useful
lives of approximately 4 years, 13 years and 9 years, respectively.

In the third quarter of 2018, the Company recognized a $13.8 million non-cash, intangible asset impairment charge related to certain customer lists. Of

the total charge, $0.6 million related to the LATAM segment and $13.2 million related to the EMEA segment.

In the fourth quarter of 2016, the Company recorded a non-cash, intangible asset impairment charge of $0.1 million related to a trade name acquired in

a prior year business combination in the EMEA segment.

Shipping and Handling Costs

Shipping and handling costs are classified in cost of goods sold in the consolidated statements of operations.

Income Taxes

The Company accounts for income taxes in accordance with ASC 740, Income Taxes, under which deferred tax assets and liabilities are recognized
based  upon  anticipated  future  tax  consequences  attributable  to  differences  between  financial  statement  carrying  values  of  assets  and  liabilities  and  their
respective tax bases. A valuation allowance is established to reduce the carrying value of deferred tax assets if it is considered more likely than not that such
assets will not be realized. Any change in the valuation allowance would be charged to income in the period such determination was made.

The  Company  recognizes  the  tax  benefit  from  an  uncertain  tax  position  only  if  it  is  “more  likely  than  not”  the  tax  position  will  be  sustained  on
examination  by  the  taxing  authorities,  based  on  the  technical  merits  of  the  position.  The  tax  benefits  recognized  in  the  financial  statements  from  such
positions are then measured based on the largest benefit that has a greater than 50% likelihood of being realized upon settlement.

The Company’s policy is to recognize interest and penalties accrued on any unrecognized tax benefits as a component of income tax expense. There

was nominal interest and penalties related to unrecognized tax benefits for the years ended December 31, 2018, 2017 and 2016.

Based  on  the  Company’s  evaluation,  it  was  concluded  that  there  are  no  significant  uncertain  tax  positions  requiring  recognition  in  its  financial
statements. Examinations by tax authorities have been completed through 2014 in the Czech Republic, United Kingdom, and United States, and through 2015
in France.

On December 22, 2017, the U.S. government enacted comprehensive Federal tax legislation commonly referred to as the Tax Cuts and Jobs Act of
2017  (the  “Act”).  The  Act  makes  changes  to  the  corporate  tax  rate,  business-related  deductions  and  taxation  of  foreign  earnings,  among  others,  that  will
generally be effective for taxable years beginning after December 31, 2017.

48

 
 
    
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

The  Act  requires  a  U.S.  shareholder  of  a  foreign  corporation  to  include  global  intangible  low-taxed  (“GILTI”)  in  taxable  income.  The  accounting

policy of the Company is to record any tax on GILTI in the provision for income taxes in the year it is incurred.

Advertising

Costs  of  advertising,  which  are  expensed  as  incurred  by  the  Company,  were  $1.4  million,  $1.2  million  and  $1.4  million  for  the  years  ended
December 31, 2018, 2017 and 2016, respectively, and are included in selling, general and administrative expenses in the consolidated statement of operations.

Comprehensive Income (Loss)

The components of accumulated comprehensive loss included in the Consolidated Balance Sheets at December 31, 2018 and 2017 are as follows (in

thousands):

Balance at December 31, 2016

Other comprehensive income before reclassifications

Net current-period other comprehensive income

Balance at December 31, 2017

Other comprehensive loss before reclassifications

Net current-period other comprehensive loss

Balance at December 31, 2018

Stock-Based Compensation

Foreign Currency
Translation Adjustments

$

(20,949)

1,720

1,720

(19,229)

(5,080)

(5,080)

$

(24,309)

The  Company  accounts  for  stock-based  compensation  awards  in  accordance  with  ASC  718,  Compensation-Stock  Compensation.  Compensation
expense is measured by determining the fair value of each award using the Black-Scholes option valuation model for stock options or the closing share price
on the grant date for restricted shares and restricted share units. The fair value is then recognized over the requisite service period of the awards, which is
generally the vesting period, on a straight-line basis for the entire award. This option valuation model requires assumptions, which impact the assumed fair
value,  including  the  expected  life  of  the  stock  option,  the  risk-free  interest  rate,  expected  volatility  of  the  stock  over  the  expected  life  and  the  expected
dividend yield. The Company uses historical data to determine these assumptions and if these assumptions change significantly for future grants, share-based
compensation expense will fluctuate in future years. 

Expected term is estimated based on historical experience related to similar awards, giving consideration to the contractual terms of the stock-based
awards, vesting schedules and expectations of future employee behavior. The Company believes that historical experience provides the best estimate of future
expected life. The risk-free interest rate is based on actual U.S. Treasury zero-coupon rates for bonds commensurate with the expected term. The expected
volatility assumption is based on the historical volatility of the Company's common stock over a period commensurate with the expected term. Forfeitures are
recorded as they occur.

On June 1, 2017, the Compensation Committee approved, pursuant to the 2006 Stock Incentive Plan, awards of performance share units (“PSUs”) for
certain executive officers and employees. The PSUs are performance-based awards that will settle in shares of the Company's common stock, in an amount
between 0%  and  200%  of  the  target  award  level,  based  on  the  cumulative  adjusted  earnings  per  share  and  the  return  on  invested  capital  achieved  by  the
Company between April 1, 2017 and December 31, 2019.

49

 
 
 
 
 
 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

On  October  12,  2018,  the  Compensation  Committee  approved,  pursuant  to  the  2006  Stock  Incentive  Plan,  awards  of  PSUs  for  certain  executive
officers and employees. These PSUs are performance-based awards that will settle in shares of the Company's common stock in an amount between 0% and
200% of the target award level, based on the cumulative adjusted earnings per share and the return on invested capital achieved by the Company between July
1, 2018 and December 31, 2020.

Compensation  expense  for  PSUs  is  measured  by  determining  the  fair  value  of  the  award  using  the  closing  share  price  on  the  grant  date  and  is
recognized ratably from the grant date to the vesting date for the number of awards expected to vest. The amount of compensation expense recognized for
PSUs is dependent upon a quarterly assessment of the likelihood of achieving the performance conditions and is subject to adjustment based on management's
assessment of the Company's performance relative to the target number of shares performance criteria.

Stock-based compensation expense is included in selling, general and administrative expenses in the consolidated statement of operations.

Recent Accounting Pronouncements

Recently Adopted Accounting Standards

In  the  first  quarter  of  2018,  the  Company  adopted  FASB  Accounting  Standards  Update  ("ASU")  No.  2014-09,  Revenue  from  Contracts  with
Customers (Topic  606)  and  all  the  related  amendments  (the  “new  revenue  standard”),  which  outlines  a  single  comprehensive  model  for  entities  to  use  in
accounting  for  revenue  using  a  five-step  process  that  supersedes  virtually  all  existing  revenue  guidance.  The  Company  adopted  the  new  revenue  standard
using  the  modified  retrospective  transition  method.  The  Company  recognized  the  cumulative  effect  of  initially  applying  the  new  revenue  standard  as  an
adjustment to the opening balance of retained earnings and the effects of the adoption of the new revenue standard on the Company's statement of cash flows
are discussed in Note 3. The comparative information has not been restated and continues to be reported under the accounting standards in effect for those
periods.

In the first quarter of 2018, the Company adopted ASU No. 2016-15, Classification of Certain Cash Receipts and Cash Payments, which amends ASC
230, Statement of Cash Flows. This ASU provides guidance on the statement of cash flows presentation of certain transactions where diversity in practice
exists. The new guidance was applied retrospectively and the impact of this adoption resulted in a $4.4 million and an $0.8 million increase in cash flows
from financing activities and a corresponding decrease in cash flows from operating activities in the condensed consolidated statements of cash flows for the
twelve months ended December 31, 2017 and December 31, 2016, respectively, due to contingent liability payments made in excess of the original liability
recognized at the time of acquisition during that period.

In the first quarter of 2018, the Company adopted ASU No. 2016-16, Accounting for Income Taxes: Intra-Entity Asset Transfers of Assets Other than
Inventory, which amends the timing of recognition of tax consequences of intercompany asset transfers other than inventory when the transfer occurs and
removes the exception to postpone recognition until the asset has been sold to an outside party. The new guidance was applied on a modified retrospective
basis through a cumulative-effect adjustment to retained earnings. The impact of this adoption did not have a material effect on the consolidated financial
statements.

In  the  first  quarter  of  2018,  the  Company  early  adopted  ASU  No.  2017-04,  Simplifying  the  Test  for  Goodwill  Impairment,  which  simplifies  the
accounting for goodwill impairment by removing Step 2 of the goodwill impairment test. The new guidance was applied prospectively, and the impact of this
adoption did not have a material effect on the consolidated financial statements.

In the first quarter of 2018, the Company adopted ASU No. 2017-09, Scope of Modification Accounting,  which  amends  ASC  718,  Compensation -
Stock Compensation. This ASU amends the scope of modification accounting for share-based payment arrangements and provides guidance on the types of
changes to the terms or conditions of share-based payment awards to which an entity would be required to apply modification accounting. The new guidance
allows companies to make certain changes to awards without accounting for them as modifications. It did not change the accounting for modifications. The
new guidance was applied prospectively to awards modified on or after the adoption date. The impact of this adoption did not have a material effect on the
consolidated financial statements.

In  third  quarter  of  2018,  the  Company  early  adopted  ASU  No.  2018-15,  Customer's  Accounting  for  Implementation  Costs  Incurred  In  A  Cloud
Computing  Arrangement  That  Is  A  Service  Contract,  which  amends  the  guidance  in  ASC  350,  Intangibles  -  Goodwill  and  Other,  to  align  a  customer's
accounting for implementation costs incurred in a cloud computing arrangement that is a service contract with the guidance on capitalizing costs related to
internal-use software. Capitalized costs for internal-use software

50

InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

are included in property and equipment, net in the condensed consolidated financial statements. The new guidance was applied prospectively, and the impact
of this adoption did not have a material effect on the consolidated financial statements.

In the fourth quarter of 2018, the Company early-adopted ASU No. 2018-07, Improvements to Nonemployee Share-Based Payment Accounting, which
simplifies the accounting for share-based payments granted to nonemployees for goods and services. Under the ASU, most of the guidance on such payments
to nonemployees would be aligned with the requirements for share-based payments granted to employees. This ASU is effective for annual periods beginning
after December 15, 2018 and interim periods within those annual periods, and early adoption is permitted. The impact of this adoption did not have a material
effect on the consolidated financial statements.

Recently Issued Accounting Pronouncements Not Yet Adopted

In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842), which increases transparency and comparability among organizations by
recognizing  lease  assets  and  lease  liabilities  on  the  balance  sheet  and  requires  disclosure  of  key  information  about  leasing  arrangements.  ASU  2016-02
requires  lessees  to  recognize  a  right-of-use  asset  and  a  lease  liability  for  most  leases  in  the  balance  sheet  as  well  as  other  qualitative  and  quantitative
disclosures. ASU 2016-02 requires using a modified retrospective transition method and provides certain practical expedients. The Company has elected the
package  of  practical  expedients  to  not  reassess  prior  conclusions  related  to  contracts  containing  leases,  lease  classification  and  initial  direct  costs.  The
Company elected not to separate non-lease components from lease components and to account for both as a single lease component by class of the underlying
asset. In March 2018, the FASB approved a new, optional transition method that will give companies the option to use the effective date as the date of initial
application  on  transition.  The  Company  is  electing  the  transition  method,  and  as  a  result,  the  Company  will  not  adjust  its  comparative  period  financial
information or make the new required lease disclosures for periods before the effective date. The transition method the Company elected for adoption of the
standard requires us to make a cumulative effect adjustment as of January 1, 2019.

The  most  significant  impact  from  adopting  the  standard  is  the  initial  recognition  of  operating  lease  right-of-use  assets  and  lease  liabilities  on  the
Company's balance sheet, while the Company's accounting for finance leases (i.e., capital leases) remains substantially unchanged. The Company continues to
finalize its implementation efforts and currently estimate recording, during the first quarter of 2019, approximately $35.2 million to $47.9 million of right of
use assets and liabilities on its consolidated balance sheet. The impact of ASU 2016-02 is non-cash in nature, therefore, it will not affect the Company’s cash
flows.  The  Company  has  also  made  an  accounting  policy  election  to  keep  leases  with  an  initial  term  of  12  months  or  less  off  the  balance  sheet.  It  will
continue to recognize those lease payments in the Consolidated Statement of Operations on a straight-line basis over the lease term. In addition, the Company
expects to derecognize $48.4 million from Property and equipment and the $47.4 million corresponding liability (accounted for under the finance method)
recognized as of December 31, 2018 related to build-to-suit leases. Refer to Footnote 10 for further details. The transition method the Company elected for
adoption of the standard requires us to make a cumulative effect adjustment as of January 1, 2019 and the Company does not believe this amount will be
material to the Consolidated Statements of Operations or Cash Flows.

In June 2016, the FASB issued ASU No. 2016-13, Financial  Instruments  -  Credit  Losses  (Topic  326):  Measurement  of  Credit  Losses  on  Financial
Instruments, which requires entities to measure the impairment of certain financial instruments, including trade receivables, based on expected losses rather
than incurred losses. The effective date is for fiscal years beginning after December 15, 2019, with early adoption permitted for financial statement periods
beginning after December 15, 2018. The Company is evaluating the potential effects of the ASU on the consolidated financial statements.

In February 2018, the FASB issued ASU No. 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income, which
amends ASC 220, Income Statement - Reporting Comprehensive Income. This ASU allows a reclassification from accumulated OCI to retained earnings for
stranded tax effects resulting from tax reform. This update is effective for fiscal years beginning after December 15, 2018, including interim periods therein,
and early adoption is permitted. The Company does not expect to reclassify these stranded tax effects from U.S. tax reform when the Company adopts the
ASU.

In August 2018, the FASB issued ASU No. 2018-13, Disclosure Framework - Changes to the Disclosure Requirements for Fair Value Measurement,
which amends ASC 820, Fair Value Measurement. This ASU modifies the disclosure requirements for fair value measurements by removing, modifying, or
adding certain disclosures. The effective date is the first quarter of fiscal year 2021, with early adoption permitted for the removed disclosures and delayed
adoption until fiscal year 2021 permitted for the new disclosures. The removed and modified disclosures will be adopted on a retrospective basis and the new
disclosures will be adopted on a prospective basis. The Company is evaluating the potential effects of the ASU on the consolidated financial statements.

51

InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

3. Revenue Recognition

On January 1, 2018, the Company adopted ASC 606 using the modified retrospective method applied to those contracts that were not completed as of
January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and
continue to be reported in accordance with the Company's historic accounting under ASC Topic 605 Revenue Recognition.  The  following  summarizes  the
significant changes in accounting treatment due to the adoption of the new revenue standard:

•

•

•

The Company recorded a net increase to opening retained earnings of $0.5 million as of January 1, 2018 due to the cumulative impact of adopting
ASC 606, with the impact primarily related to the Company's capitalization of certain setup costs, inclusive of income tax effects. The details of the
significant changes and quantitative impact of the changes for the year ended December 31, 2018 are disclosed below.

The Company previously recognized setup costs related to new customers as selling, general and administrative expense when they were incurred.
Under ASC 606, the Company capitalizes certain setup costs as costs to fulfill a contract and amortizes them consistently with the pattern of transfer
of the good or service to which the asset relates.

The following tables summarize the impacts of ASC 606 adoption on the Company’s consolidated financial statements as of December 31, 2018 (in
thousands, except per share data).

As Reported December
31, 2018

Adjustments

As Adjusted Without
Adoption of ASC 606

Condensed consolidated balance sheet  

Assets:  

   Other non-current assets $

2,976  

(1,152)   $

Liabilities:  

   Deferred income taxes $

8,178  

(128)   $

1,824

8,050

Stockholders' equity:  

   Retained earnings $

48,905  

(1,024)   $

47,881

Condensed consolidated statement of operations

Operating expenses:

Selling, general and administrative expenses

Intangible and other asset impairments

(Loss) income from operations

(Loss) income before taxes

(Benefit) provision for income tax

Net (loss) income

Basic (loss) earnings per share

Diluted (loss) earnings per share

As Reported Year Ended
December 31, 2018

Adjustments

As Adjusted Without
Adoption of ASC 606

$

$

$

239,124   $

70   $

18,121  

(67,485)  

(76,632)  

(461)  

(76,171)  

(1.46)   $

(1.46)   $

(1,274)  

1,204  

1,204  

306  

898  

0.02   $

0.02   $

239,194

16,847

(66,281)

(75,428)

(155)

(75,273)

(1.44)

(1.44)

The  adoption  of  ASC  606  had  no  impact  on  the  Company’s  cash  flow  from  operations  and  only  resulted  in  offsetting  changes  in  classification  in

operating cash flows.

Nature of Goods and Services

The Company primarily generates revenues from the procurement of marketing materials for customers. Service revenue including creative, design,

installation, warehousing and other services has not been material to the Company’s overall revenue to date.

52

 
 
 
   
   
   
   
   
   
   
   
 
 
 
 
   
   
 
   
   
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

Products  and  services  may  be  sold  separately  or  in  bundled  packages.  For  bundled  packages,  the  Company  accounts  for  individual  products  and
services separately if they are distinct - that is, if a product or service is separately identifiable from other items in the bundled package and if a customer can
benefit from it on its own or with other resources that are readily available to the customer.

The  Company  includes  any  fixed  charges  per  its  contracts  as  part  of  the  total  transaction  price.  The  transaction  price  is  allocated  between  separate
products and services in a bundle based on their standalone selling prices. The standalone selling prices are generally determined based on the prices at which
the Company separately sells the products and services.

Contracts  may  include  variable  consideration  (for  example,  customer  incentives  like  rebates),  and  to  the  extent  that  variable  consideration  is  not
constrained, the Company include the expected amount within the total transaction price and update its assumptions over the duration of the contract. The
constraint will generally not result in a reduction in the estimated transaction price.

The  Company’s  performance  obligations  related  to  the  procurement  of  marketing  materials  are  typically  satisfied  upon  shipment  or  delivery  of  its
products to customers. Payment is typically due from the customer at this time or shortly thereafter. Unbilled revenue represents shipments or deliveries that
have been made to customers for which the related account receivable has not yet been invoiced. The Company does not have material future performance
obligations that extend beyond one year.

Some  service  revenue  may  be  recognized  over  time  but  the  difference  from  recognizing  that  revenue  over  time  versus  at  a  point  in  time  when  the

service is completed and accepted by the customer has not been material to the Company’s overall revenue to date.

Contract Balances

Contract liabilities were $17.6 million and $17.6 million as of December 31, 2018 and January 1, 2018, respectively, and are referred to as deferred
revenue in the condensed consolidated financial statements. The Company records deferred revenue when cash payments are received or due in advance of its
performance. The increase in the deferred revenue balance for the year ended December 31, 2018 is primarily driven by cash payments received or due in
advance of satisfying its performance obligations as well as the recognition of a contract liability for projects where the Company has a right to payment
(approximately $11.9 million), offset by $11.4 million of revenue recognized from the deferred revenue balance from January 1, 2018. There were no contract
assets during the period.

Transaction Price Allocated to Remaining Performance Obligations

ASC 606 requires that the Company disclose the aggregate amount of transaction price that is allocated to performance obligations that have not yet
been satisfied as of December 31, 2018. The Company does not have material future performance obligations that extend beyond one year. Accordingly, the
Company  has  applied  the  optional  exemption  for  contracts  that  have  an  original  expected  duration  of  one  year  or  less.  The  nature  of  the  remaining
performance obligations as well as the nature of the variability and how it will be resolved is described above.

Costs to Obtain a Customer Contract

The Company incurs certain incremental costs to obtain a contract that the Company expects to recover. The Company applies a practical expedient
and recognizes the incremental costs of obtaining contracts as an expense when incurred if the amortization period of the assets that the Company otherwise
would have recognized is one year or less. No incremental costs to obtain a contract incurred by the Company prior to adoption of ASC 606 or during the year
ended  December  31,  2018,  are  required  to  be  capitalized.  These  costs  primarily  relate  to  commissions  paid  to  its  account  executives  and  are  included  in
selling, general and administrative expenses.

Costs to Fulfill a Customer Contract

The Company capitalized certain setup costs related to new customers as fulfillment costs upon adoption of ASU 2014-09 and during the year ended
December 31, 2018. The closing balance at December 31, 2018 was $1.2 million. Capitalized contract setup costs are amortized over the expected period of
benefit using the straight-line method which is generally three years. In the year ended December 31, 2018, the amount of amortization was $0.4 million, and
there was a $1.3 million impairment loss in relation to setup costs capitalized in the North America reportable segment. The impairment was calculated as the
difference between the carrying amount of the asset and the recoverable amount.

53

InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

4. Acquisitions

Contingent Consideration

In  connection  with  certain  of  the  Company’s  acquisitions,  contingent  consideration  is  payable  in  cash  or  common  stock  upon  the  achievement  of
certain performance measures over future periods. The Company recorded the acquisition date fair value of the contingent consideration liability as additional
purchase price. The process for determining the fair value of the contingent consideration liability consists of reviewing financial forecasts and assessing the
likelihood of reaching the required performance measures based on factors specific to each acquisition as well as the Company’s historical experience with
similar arrangements. Subsequent to the acquisition date, the Company estimates the fair value of the contingent consideration liability each reporting period
and any adjustments made to the fair value are recorded in the Company’s results of operations. If an acquisition reaches the required performance measures
within the reporting period, the fair value of the contingent consideration liability is increased to 100%, the maximum potential payment and reclassified to
Due to seller.

On June 30, 2017, the EYELEVEL acquisition reached the required performance measures at the end of its earnout period and the balance of the fair
value of the contingent consideration liability was reclassified to due to seller. During the third quarter of 2017 the company paid $17.7 million to settle the
final balance owed to the sellers. As of December 31, 2018 and 2017, there are and were no outstanding contingent consideration liabilities.

During  the  twelve  months  ended  December  31,  2018  and  2017  and  2016,  the  Company  recorded  expense  of  $0.0 million,  $0.7  million  and  $10.4

million, respectively, due to changes in the fair value of the contingent consideration liability.

Shares Issued as Consideration for Acquisitions

Purchase agreements entered by the Company for business combinations often state that the purchase price, including contingent consideration, is to be
paid in shares of the Company’s common stock. The value of the shares for each issuance is determined either by the closing price of the Company’s common
stock on dates specified in each separate agreement or an average of the closing price of the Company's common stock during and average period prior to the
distribution. Generally, the date that determines the share value is the date of the purchase agreement, the last date in a contingent consideration measurement
period or the date of issuance to the sellers.

The following table presents the number of shares issued as consideration for acquisitions and contingent consideration and the corresponding value of

those shares during the years ended December 31, 2018, 2017 and 2016 (in thousands, except share value amounts):

Year ended December 31, 2018:

Payments of contingent consideration

Year ended December 31, 2017:

Payments of contingent consideration

Year ended December 31, 2016:

Payments of contingent consideration

5. Goodwill

Shares of Common
Stock Issued

Value of Shares

  Average Share Value

—  

—  

441   $

4,678   $

244   $

2,012   $

—

10.61

8.25

The following is a summary of the goodwill balance for each reportable segment as of December 31 (in thousands): 

54

  
 
 
 
 
   
   
 
   
   
 
   
   
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

Balance as of December 31, 2016

Foreign exchange impact

Balance as of December 31, 2017

Goodwill impairment

Foreign exchange impact

Balance as of December 31, 2018

North America  

EMEA

LATAM  

Total

$

170,757   $

23,264   $

8,680   $

(72)  

170,685  

(18,432)  

(95)  

(1,449)  

21,815  

(20,778)  

(1,037)  

(1,233)  

7,447  

(7,109)  

(338)  

$

152,158   $

—   $

—   $

202,700

(2,754)

199,946

(46,319)

(1,469)

152,158

    Goodwill represents the excess of purchase price and related costs over the value assigned to the net tangible and identifiable intangible assets of businesses
acquired. In accordance with ASC 350, Intangibles – Goodwill and Other, goodwill is not amortized, but instead is tested for impairment annually, or more
frequently  if  circumstances  indicate  a  possible  impairment  may  exist.  Absent  any  interim  indicators  of  impairment,  the  Company  tests  for  goodwill
impairment as of the first day of the fourth fiscal quarter of each year. 

The  fair  value  estimates  used  in  the  goodwill  impairment  analysis  required  significant  judgment.  The  Company's  fair  value  estimates  for  the
purposes of determining the goodwill impairment charge are considered Level 3 fair value measurements. The fair value estimates were based on assumptions
management believes to be reasonable, but that are inherently uncertain, including estimates of future revenues and operating margins and assumptions about
the overall economic climate and the competitive environment for the business.

During  the  quarter  ended  September  30,  2018,  the  Company  changed  its  segments  (see  Note  19)  and  re-evaluated  its  reporting  units.  This  change

required an interim impairment assessment of goodwill.

The Company determined the enterprise value for its North America reporting unit based on a discounted cash flow model. The Company determined
the enterprise value for its EMEA and LATAM reporting units based on the adjusted book value method. The Company further compared the enterprise value
of each reporting unit to their respective carrying value. The enterprise value for North America exceeded its carrying value, which indicated that there was
no impairment, whereas enterprise values for the EMEA and LATAM reporting units were less than their respective carrying values and resulted in $20.8
million and $7.1 million goodwill impairment charges, respectively.

In total, the Company recognized a $27.9 million  in  non-cash,  goodwill  impairment  charges  during  the  third  quarter  of  2018,  which  is  included  in
operating expenses in the condensed consolidated statement of operations. No tax benefit was recognized on such charge, and this charge had no impact on
the Company’s cash flows or compliance with debt covenants.

The Company performed its annual impairment test as of October 1, 2018, its measurement date, and concluded there was no impairment in any of its

reporting units.

As of December 31, 2018, the Company performed an interim impairment assessment due to a triggering event caused by a sustained decrease in the
Company's stock price. The Company determined an enterprise value for its North America reporting unit that considered both the discounted cash flow and
guideline public company methods. The Company further compared the enterprise value of the reporting unit to its respective carrying value. The enterprise
value  for  the  North  America  reporting  unit  was  less  than  its  carrying  value  and  resulted  in  a  $18.4 million non-cash goodwill impairment charge. No tax
benefit was recognized on such charge, and this charge had no impact on the Company's cash flows or compliance with debt covenants.

The Company previously recorded gross and accumulated impairment losses of $75.4 million in the EMEA reportable segment resulting from prior

period goodwill impairment tests.

6. Other Intangible Assets 

The following is a summary of the Company’s other intangible assets as of December 31 (in thousands):

55

 
 
    
Customer lists

Non-competition agreements

Trade names

Patents

Less accumulated amortization and impairment

Intangible assets, net

Weighted
Average Life

14.4

4.1

13.3

9.0

2018

2017

$

73,792   $

74,615  

950  

2,510  

57  

77,309  

(67,481)  

$

9,828   $

964  

2,510  

57  

78,146  

(50,583)  

27,563  

In  accordance  with  ASC  350,  Intangibles – Goodwill and Other,  the  Company  amortizes  its  intangible  assets  with  finite  lives  over  their  respective
estimated useful lives and reviews for impairment whenever impairment indicators exist. Impairment indicators could include significant under-performance
relative to the historical or projected future operating results, significant changes in the manner of use of assets, significant negative industry or economic
trends  or  significant  changes  in  the  Company’s  market  capitalization  relative  to  net  book  value.  Any  changes  in  key  assumptions  used  by  the  Company,
including those set forth above, could result in an impairment charge and such a charge could have a material adverse effect on the Company’s consolidated
results  of  operations.  The  Company’s  intangible  assets  consist  of  customer  lists,  non-competition  agreements,  trade  names  and  patents.  The  Company’s
customer lists, which have an estimated weighted-average useful life of approximately fourteen years, are being amortized using the economic life method.
The  Company’s  non-competition  agreements,  trade  names,  and  patents  are  being  amortized  on  a  straight-line  basis  over  their  estimated  weighted-average
useful lives of approximately four years, thirteen years, and nine years, respectively.

Amortization expense related to these intangible assets was $3.6 million, $5.0 million, and $5.5 million for the years ended December 31, 2018, 2017,
and 2016, respectively. The Company's customer lists had accumulated amortization and impairment of $64.5 million and $47.8 million as of December 31,
2018 and 2017, respectively. The Company's trade names had accumulated amortization and impairment of $2.0 million and $1.8 million as of December 31,
2018 and 2017, respectively. The Company's patents and non-competition agreements were fully amortized as of December 31, 2018 and 2017.

The estimated amortization expense for the next five years and thereafter, is as follows (in thousands):

2019

2020

2021

2022

2023

Thereafter

$

$

2,122

2,021

1,783

1,407

961

1,534

9,828

2018 Intangible Assets Impairment

In the third quarter of 2018, the Company changed its reporting units as part of a segment change, which required an interim impairment assessment.
The Company's intangible and long-lived assets associated with the reporting units assessed were also reviewed for impairment. It was determined that the
fair value of intangible assets in EMEA and LATAM was less than the recorded book value of certain customer lists.

As a result, the Company recognized a $13.8 million non-cash, intangible asset impairment charge related to certain customer lists, which is included
in the accumulated amortization balance above. Of the total charge, $0.6 million related to the LATAM reportable segment, and $13.2 million related to the
EMEA reportable segment.

2016 Intangible Assets Impairment

During  the  fourth  quarter  of  2016,  the  Company  recorded  a  non-cash,  intangible  asset  impairment  charge  of  $0.1  million  related  to  a  trade  name
acquired in a prior year business combination in the EMEA reportable segment. The charge is included in the depreciation and amortization line item of the
income statement.

7. Restructuring Activities and Charges 

56

 
 
 
 
 
 
 
 
 
  
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

2018 Restructuring Plan

On August 10, 2018, the Company approved a plan to reduce the Company's cost structure while driving returns for its clients and shareholders. The
plan was adopted as a result of the Company's determination that its selling, general and administrative costs were disproportionately high in relation to its
revenue  and  gross  profit.  In  connection  with  these  actions,  the  Company  expects  to  incur  pre-tax  cash  restructuring  charges  of  $20.0  million  to  $25.0
million  and  pre-tax  non-cash  restructuring  charges  of  $0.4  million.  Cash  charges  are  expected  to  include  $12.0  million  to  $15.0  million  for  employee
severance and related benefits and $8.0 million  and $10.0 million for lease and contract terminations and other associated costs. Where required by law, the
Company will consult with each of the affected countries’ local Works Councils prior to implementing the plan. The plan was expected to be completed by
the end of 2019. On February 21, 2019, the Board of Directors approved a two-year extension to the restructuring plan through the end of 2021.

For the year ended December 31, 2018, the Company recognized $6.0 million in restructuring charges.

The following table summarizes the restructuring activities for the 2018 Restructuring Plan for the year ended December 31, 2018 (in thousands):

Employee Severance
and Related Benefits  

Lease and Contract
Termination Costs

Other

Total

Balance at December 31, 2017

Charges

Cash Payments

Non-cash settlements/adjustments

Balance at December 31, 2018

  $

  $

—   $

3,257  

(2,594)  

(305)  

358   $

—   $

512  

(226)  

—  

286   $

—   $

2,262  

(1,557)  

—  

705   $

—

6,031

(4,377)

(305)

1,349

During the year ended December 31, 2018, the Company recorded the following restructuring costs within loss from operations (in thousands):

For the Year Ended December 31, 2018

Restructuring charges

2015 Restructuring Plan

North
America

EMEA

LATAM  

Other

Total

$

882   $

2,496   $

368   $

2,285   $

6,031

On December 14, 2015, the Company approved a global realignment plan that allowed the Company to more efficiently meet client needs across its
international platform. Through improved integration of global resources, the plan created back office and other efficiencies and allowed for the elimination
of approximately 100 positions deemed unnecessary. In connection with these actions, the Company incurred total pre-tax cash restructuring charges of $6.7
million, the majority of which were recognized during 2016. These cash charges included approximately $5.6 million  for  employee  severance  and  related
benefits and $1.1 million for lease and contract termination and other associated costs. The charges were all incurred by the end of 2016 with the final payouts
of the charges expected to occur in 2019. As required by law, the Company consulted with each of the affected countries’ local Works Councils throughout
the plan.

The following table summarizes the accrued restructuring activities for this plan for the twelve months ended December 31, 2018 (in thousands), all

of which relate to EMEA:

57

 
 
 
 
 
 
 
 
 
 
 
 
   
   
   
   
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

Employee Severance
and Related Benefits

Lease and Contract
Termination Costs

Other

Total

Balance at December 31, 2017

Cash payments

Non-cash settlements / adjustments

Balance at December 31, 2018

  $

  $

484   $

(47)  

49  

486   $

—   $

—  

—  

—   $

—   $

—  

—  

—   $

484

(47)

49

486

8. Property and Equipment 

Property and equipment at December 31, 2018 and 2017, respectively, consisted of the following (in thousands):  

Computer equipment

Software, including internal-use software

Office equipment and furniture

Buildings

Leasehold improvements

Total Property and Equipment, Gross

Less accumulated depreciation

Property and Equipment, Net

2018

2017

$

12,258   $

82,426  

7,315  

49,169  

4,394  

155,562  

(72,629)  

$

82,933   $

10,985

78,410

6,111

—

3,576

99,082

(62,368)

36,714

Depreciation expense was $9.4 million, $8.4 million, and $12.4 million for the years ended December 31, 2018, 2017, and 2016, respectively.

In accordance with the Company’s fixed asset policy, the Company reviews the estimated useful lives of all its fixed assets, including software assets,
at least once a year or when there are indicators that a useful life has changed. The review during the fourth quarter of 2016 indicated that the estimated useful
lives of certain proprietary software were longer than the previously estimated useful lives. As a result, effective October 1, 2016, the Company changed the
estimated useful lives of a portion of its software assets. The estimated useful lives of such assets were increased by an average of approximately 4.5 years.
These assets had a net book value of $20.8 million as of October 1, 2016. The effect of this change in estimate resulted in a reduction of depreciation expense
by $1.4 million, increase in net income by $0.8 million and increase in basic and diluted earnings per share by $0.02 for the year ended December 31, 2016.

Long-Lived Asset Impairment

The Company evaluates its long-lived assets, including property and equipment, for impairment whenever events or changes in circumstances indicate
that the carrying value of these assets may not be recoverable. Recoverability of these assets is measured by comparison of the carrying amount of each asset
to  the  future  undiscounted  cash  flows  the  asset  is  expected  to  generate  over  its  remaining  life.  If  the  asset  is  considered  to  be  impaired,  the  amount  of
any impairment is measured as the difference between the carrying value and the fair value of the impaired asset.

In the third quarter of 2018, the Company changed its reporting units as part of a segment change, which required an interim impairment assessment.
The intangible and long-lived assets associated with the reporting units assessed were also reviewed for impairment. It was determined that the fair value of
capitalized costs related to a legacy ERP system in the EMEA reporting unit was less than the recorded book value of such assets.

During the third quarter of 2018, the Company recorded a $3.0 million non-cash, long-lived asset impairment charge related to a legacy ERP system in

the EMEA reportable segment.

58

 
 
 
 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

During the fourth quarter of 2017, the Company ceased use of one of its internal-use software platforms and recorded $0.4 million of expense within

depreciation and amortization.

Buildings

The Company was previously deemed the accounting owner of facilities in Blue Ash, Ohio, Portland, Oregon, and Prague, Czech Republic, during
construction. Upon completion of construction, the Company evaluated each property for sale‑leaseback accounting treatment under ASC 840, Leases. The
Company determined that the Portland, Oregon and Prague, Czech Republic locations did not qualify for sale-leaseback accounting treatment. The buildings
were reclassified to buildings within Property and equipment, net. Refer to Note 10 for further details.

9. Revolving Credit Facility and Going Concern

The Company entered into a Credit Agreement, dated as of August 2, 2010, subsequently amended most recently as of March 15, 2019, among the
Company,  the  lenders  party  thereto  and  Bank  of  America,  N.A.,  as  Administrative  Agent  (the  “Credit  Agreement”).  The  Credit  Agreement  includes  a
revolving commitment amount of $175 million and $160 million in the aggregate through September 25, 2019  and  September  25,  2020,  respectively.  The
Credit Agreement also provides the Company the right to increase the aggregate commitment amount by an additional $50 million. Outstanding borrowings
under  the  revolving  credit  facility  are  guaranteed  by  the  Company’s  material  domestic  subsidiaries,  as  defined  in  the  Credit  Agreement.  The  Company’s
obligations under the Credit Agreement and such domestic subsidiaries’ guaranty obligations are secured by substantially all of their respective assets. The
ranges of applicable rates charged for interest on outstanding loans and letters of credit are 50-225 basis point spread for loans based on the base rate and 150-
325 basis point spread for letter of credit fees and loans based on the Eurodollar rate.

The  most  recent  amendment  (i)  modifies  the  definition  of  the  term  "Consolidated  EBITDA"  as  used  in  the  covenant  calculations,  (ii)  increases  the
maximum  leverage  ratio  to  which  the  Company  is  subject  for  the  trailing  twelve  month  periods  ended  December  31,  2018  and  ending  March  31,  2019,
respectively, and (iii) decreases the minimum interest coverage ratio to which the Company is subject for the trailing twelve month periods ended December
31, 2018 and ending March 31, 2019, respectively. The Company is also currently in the process of refinancing its debt. Please see Note 20 for further on
events and circumstances occurring subsequent the balance sheet date.

The  previous  amendment  to  the  Credit  Agreement,  dated  as  of  September  28,  2018,  extended  the  maturity  date  from  September  25,
2019 to September 25, 2020 and adjusted the applicable rate spreads charged for interest on outstanding loans and letters of credit. Additional modifications
were subsequently superseded by the most recent amendment, dated as of March 15, 2019.

interest  coverage  ratio.  The  most  recent  amendment 

The terms of the Credit Agreement include various covenants, including covenants that require the Company to maintain a maximum leverage ratio
and  a  minimum 
leverage  ratio
from 3.50 to 1.00 to 4.50 to 1.00 for the trailing twelve months ended December 31, 2018, and from 3.00 to 1.00 to 4.75 to 1.00 for the trailing twelve months
ended March 31, 2019. The maximum leverage ratio is 3.00 to 1.00 for the trailing twelve months ending June 30, 2019 and each period thereafter. The most
recent amendment to the Credit Agreement also modified the minimum interest coverage ratio from 5.00 to 1.00 to 4.00 to 1.00 for the trailing twelve months
ended December 31, 2018, and from 5.00 to 1.00 to 3.50 to 1.00 for the trailing twelve months ending March 31, 2019. The minimum interest coverage ratio
is 5.00 to 1.00 for the trailing twelve months ending June 30, 2019 and each period thereafter.

the  Credit  Agreement  modified 

the  maximum 

to 

At  December  31,  2018,  the  Company's  leverage  ratio  exceeded  its  3.50  to  1.00  ratio  and  the  Company's  interest  coverage  ratio  did  not  meet  its
minimum 5.00 to 1.00 ratio. As a result, the Company amended its Credit Facility on March 15, 2019  to  amend  its  financial  covenant  ratios.  The  revised
covenants only extend to the Q4 2018 and Q1 2019 periods, and therefore, without any additional changes, the Company would likely exceed the maximum
leverage ratio covenant and/or not meet the minimum interest coverage ratio beyond the waiver periods, in which case the lenders would have the ability to
demand  repayment  of  the  outstanding  debt  at  such  time.  Accordingly,  the  outstanding  balance  of  $142.7 million  is  presented  as  a  current  liability  as  of
December 31, 2018 based on the guidance in ASC 470, Debt.

Additionally, under ASC 205, Presentation of Financial Statements, the Company is required to consider and has evaluated whether there is substantial
doubt that it has the ability to meet its obligations within one year from the financial statement issuance date. This assessment also includes the Company’s
consideration  of  any  management  plans  to  alleviate  such  doubts.  As  described  above,  the  probable  inability  of  the  Company  to  meet  its  current  covenant
obligations beyond the covenant waiver periods casts substantial doubt on the Company’s ability to meet its obligations within one year from the financial
statement issuance date.

59

The Company is in the process of negotiating changes to its debt structure with its existing lenders, which, based on discussions with lenders to-date

and review of proposed negotiated conditions and financial covenants, the Company believes will be successfully completed in Q2 2019.

At December 31, 2018, the Company had $6.0 million of unused availability under the Credit Agreement and $0.7 million of letters of credit which
have not been drawn upon. The outstanding revolving credit facility - noncurrent was $0.0 million and $128.4 million as of December 31, 2018 and 2017,
respectively, and the revolving credit facility - current was $142.7 million and $0.0 million as of December 31, 2018 and 2017, respectively. The Company
had unamortized deferred financing fees associated with the Credit Facility of $0.7 million and $0.4 million as of December 31, 2018 and 2017.

On February 22, 2016, the Company entered into a Revolving Credit Facility (the “Facility”) with Bank of America N.A. to support ongoing working
capital needs of the Company's operations in China. The Facility includes a revolving commitment amount of $5.0 million whereby maturity dates vary based
on each individual drawdown. Outstanding borrowings under the Facility are guaranteed by the Company’s assets. Borrowings and repayments are made in
renminbi,  the  official  Chinese  currency.  The  applicable  interest  rate  is  110%  of  the  People’s  Bank  of  China’s  base  rate.  The  terms  of  the  Facility  include
limitations on use of funds for working capital purposes as well as customary representations and warranties made by the Company. At December 31, 2018,
the Company had $4.5 million of unused availability under the Facility.

10. Commitments and Contingencies

Financing Obligation - Build to Suit Leases

During the third quarter of 2018, construction for the Portland, Oregon warehouse and office facilities for the Company's North America operations
was completed. During the fourth quarter of 2018, construction for the Prague, Czech Republic warehouse and office facilities for the Company's EMEA
operations was completed. The Company was previously deemed the accounting owner of these facilities during construction, and now that the construction
is complete, the Company evaluated each property for sale‑leaseback accounting treatment under ASC 840, Leases.

The Company determined that the Portland, Oregon location did not qualify for sale-leaseback accounting treatment. The building was reclassified to
buildings  within  Property  and  equipment,  net.  All  future  rent  payments  on  the  Portland  lease  will  be  treated  as  debt  service  payments  on  the  financing
obligation. As of December 31, 2018, $8.8 million was included in Property and equipment, net for the Portland facility. A corresponding liability (under the
finance method) of $8.9 million was included in Financing obligation - build-to-suit leases as of December 31, 2018. The Company recorded $0.5 million of
expense related to the Portland location during the year ended December 31, 2018, of which $0.1 million was included selling, general and administrative
expenses, $0.3 million was interest expense and $0.1 million was depreciation and amortization in the Consolidated Statement of Operations.

The  Company  determined  that  the  Prague,  Czech  Republic  location  did  not  qualify  for  sale-leaseback  accounting  treatment.  The  building  was
reclassified to buildings within Property and equipment, net. All future rent payments on the Prague lease will be treated as debt service payments on the
financing obligation. As of December 31, 2018, $39.6 million was included in Property and equipment, net for the Portland facility. A corresponding liability
(under the finance method) of $38.5 million was included in Financing obligation - build-to-suit leases as of December 31, 2018. The Company recorded $0.7
million  of  expense  related  to  the  Prague  location  during  year  ended  December  31,  2018,  of  which  $0.5  million  was  included  selling,  general  and
administrative expenses, $0.1 million was interest expense and $0.1 million was depreciation and amortization in the Consolidated Statement of Operations.

60

 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

Lease Commitments

The Company leases many of its office facilities for various terms under long-term, noncancelable operating lease agreements. The leases expire at

various dates from fiscal year 2019 through fiscal year 2028. Future minimum lease payments are presented below (in thousands): 

2019

2020

2021

2022

2023

Thereafter

Total minimum lease payments

Operating Leases

$

$

6,383

5,017

4,422

3,245

2,068

1,966

23,101

The Company recognizes rental expense on a straight-line basis over the term of the lease. The total rent expense for the years ended December 31,
2018, 2017 and 2016 was $10.5 million, $9.9 million and $10.6 million, respectively and is included in selling, general and administrative expenses in the
consolidated statement of operations.

As  described  above,  the  Company  determined  that  the  Portland,  Oregon  and  Prague,  Czech  Republic  locations  did  not  qualify  for  sale-leaseback
accounting  treatment.  All  future  rent  payments  are  will  be  treated  as  debt  service  payments  on  the  financing  obligation  under  the  finance  method.  Total
minimum lease payments for the five succeeding years and thereafter are $2.4 million $3.9 million $4.1 million $4.3 million, and $3.8 million.

Secured Borrowing Arrangements

Certain international subsidiaries are party to short-term secured borrowing arrangements which allow the Company to borrow against the value of a
pool of current accounts receivable. The Company retains possession of the accounts receivable which are pledged as collateral. The pledged amounts are
immaterial to the consolidated accounts receivable balance.

Legal Contingencies

In October 2013, the Company removed the former owner of Productions Graphics from his role as President of Productions Graphics, the Company’s
French subsidiary. He had been in that role since the Company’s 2011 acquisition of Productions Graphics, a European business then principally owned by
him.  In  December  2013,  the  former  owner  of  Productions  Graphics  initiated  a  wrongful  termination  claim  in  the  Commercial  Court  of  Paris  seeking
approximately €0.7 million (approximately $1.0 million) in fees and damages, and this claim is currently pending. In anticipation of this claim, in November
2013, he also obtained a judicial asset attachment order in the amount of €0.7 million (approximately $1.0 million) as payment security; the attachment order
was  confirmed  in  January  2014  and  the  Company  filed  an  appeal  of  the  order.  In  March  2015,  the  appellate  court  ruled  in  the  Company’s  favor  in  the
attachment  proceedings,  releasing  all  attachments.  The  Company  disputes  the  allegations  of  the  former  owner  of  Productions  Graphics  and  intends  to
vigorously defend these matters. In February 2014, based on a review the Company initiated into certain transactions associated with the former owner of
Productions Graphics, the Company concluded that he had engaged in fraud by inflating the results of the Productions Graphics business in order to induce
the  Company  to  pay  him  €7.1 million  in  contingent  consideration  pursuant  to  the  acquisition  agreement.  In  light  of  those  findings,  in  February  2014  the
Company filed a criminal complaint in France seeking to redress the harm caused by his conduct and this proceeding is currently pending. In addition, in
September 2015 the Company initiated a civil claim in the Paris Commercial Court against the former owner of Productions Graphics, seeking civil damages
to redress these same harms. All of the pending civil matters have been stayed in deference to the Company's related criminal complaint. In addition to these
pending  matters,  there  may  be  other  potential  disputes  between  the  Company  and  the  former  owner  of  Productions  Graphics  relating  to  the  acquisition
agreement.  The  Company  had  paid  €5.8  million  (approximately  $8.0  million)  in  fixed  consideration  and  €7.1  million  (approximately  $9.4  million)  in
contingent  consideration  to  the  former  owner  of  Productions  Graphics;  the  remaining  maximum  contingent  consideration  under  the  acquisition  agreement
was €34.5 million (approximately $37.6 million) and the Company has determined that none of this amount was earned and payable.

In  January  2014,  a  former  finance  employee  of  Productions  Graphics  initiated  wrongful  termination  and  overtime  claims  in  the  Labor  Court  of
Boulogne-Billancourt and he currently seeks damages of approximately €0.6 million (approximately $0.7 million). The Company disputes these allegations
and intends to vigorously defend these matters. In addition, the Company’s criminal complaint

61

 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

in  France,  described  above,  seeks  to  redress  harm  caused  by  this  former  employee  in  light  of  his  participation  in  the  fraudulent  transactions  described
above. The labor claim has been stayed in deference to the Company’s related criminal complaint.

In  May  2018,  shortly  following  the  Company’s  announcement  of  its  intention  to  restate  certain  historical  financial  statements,  a  putative  securities
class  action  complaint  was  filed  against  the  Company  and  certain  of  its  current  and  former  officers  and  directors.    The  action,  Errol  Brown,  et  al.,  v.
InnerWorkings, Inc., et al., is currently pending before the United States District Court for the Central District of California.  The complaint alleges claims
pursuant  to  Sections  10(b)  and  20(a)  of  the  Securities  Exchange  Act  of  1934.  Allegations  in  the  complaint  include  that  the  Company  and  its  current  and
former  officers  and  directors  made  untrue  statements  or  omissions  of  material  fact  by  issuing  inaccurate  financial  statements  for  the  fiscal  years  ending
December  31,  2015,  2016,  and  2017,  as  well  as  all  interim  periods.  The  putative  class  seeks  an  unspecified  amount  of  monetary  damages  as  well  as
reimbursement of fees and costs, including reasonable attorneys’ fees, and other costs. The Company and individual defendants dispute the claims. On July
27,  2018,  the  Court  appointed  a  lead  plaintiff  and  lead  counsel  for  the  case.  Plaintiff’s  counsel  filed  an  amended  complaint  on  September  25,  2018.  The
Company filed a motion to dismiss the complaint on November 26, 2018, and a decision on the motion is pending.

11. Income Taxes 

The Company accounts for income taxes in accordance with ASC 740, Income Taxes ("ASC 740"), under which deferred tax assets and liabilities are
recognized based upon anticipated future tax consequences attributable to differences between financial statement carrying values of assets and liabilities and
their respective tax bases.

The (benefit) provision for income taxes consisted of the following components for the years ended December 31, 2018, 2017 and 2016 (in thousands):

Current income tax expense (benefit):

Federal

State

Foreign

Total current income tax expense

Deferred income tax expense (benefit):

Federal

State

Foreign

Total deferred income tax expense

(Benefit) provision for income taxes

Year Ended December 31,

2018

2017

2016

(781)  

180  

4,581  

3,980  

(3,250)  

(62)  

(1,129)  

(4,441)  

3,076  

62  

4,078  

7,216  

1,959  

1,575  

538  

4,072  

$

(461)   $

11,288   $

477

159

5,972

6,608

4,165

414

(353)

4,226

10,834

The (benefit) provision for income taxes for the years ended December 31, 2018, 2017 and 2016 differs from the amount computed by applying the

U.S. federal income tax rate of 21% to pretax income (loss) because of the effect of the following items (in thousands):  

62

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

Tax (benefit) provision at U.S. federal income tax rate

State income taxes, net of federal income tax effect

Federal, state and international deferred tax rate change

Transition tax

Effect of non-US operations

Nontaxable contingent liability fair value changes and goodwill impairment

Research and development credit

Change in valuation allowances

Prior year provision to return adjustment

Write-off of deferred taxes and tax receivables

Nondeductible expense and other

Tax reform global intangible low-taxed income

(Benefit) provision for income taxes

Year Ended December 31,

2018

2017

2016

$

(16,093)   $

9,706   $

(307)  

1,135  

(924)  

(2,424)  

11,254  

(40)  

3,973  

942  

431  

468  

1,124  

883  

(5,119)  

5,323  

(2,228)  

237  

(38)  

2,103  

(581)  

70  

932  

—  

5,175

447

—

—

(781)

3,578

(140)

2,206

(137)

193

293

—

$

(461)   $

11,288   $

10,834

Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of the Company's tax assets and liabilities for
financial reporting purposes and the amounts used for income tax return reporting purposes. At December 31, 2018 and 2017, the Company’s deferred tax
assets and liabilities consisted of the following (in thousands):

Deferred tax assets:

Inventory reserve

Other reserves and allowances

Income tax basis in excess of financial statement basis in intangible assets

Deductible stock-based compensation

Net operating loss carryforward

Tax credit carryforwards

Valuation allowance

Total deferred tax assets

Deferred tax liabilities:

Prepaid & other expenses

Fixed assets

Intangible assets

Total deferred tax liabilities

Net deferred tax liability

December 31,

2018

2017

$

992   $

3,470  

1,085  

3,257  

18,836  

500  

28,140  

(13,946)  

14,194  

(284)  

(4,826)  

(16,067)  

(21,177)  

700

370

1,669

3,687

13,669

428

20,523

(10,711)

9,812

(265)

(4,946)

(15,953)

(21,164)

$

(6,983)   $

(11,352)

The  realizability  of  deferred  income  tax  assets  is  based  on  a  more  likely  than  not  threshold.  If  it  is  determined  that  it  is  more  likely  than  not  that
deferred income tax assets will not be realized, a valuation allowance must be established against the deferred income tax assets. Realization of deferred tax
assets is dependent primarily on the generation of future taxable income. In considering the need for a valuation allowance the Company considers historical
taxable income along with other positive and negative evidence in assessing the realizability of its deferred tax assets. The Company’s accounting policy is to
consider  deferred  tax  liabilities  related  to  indefinite-lived  intangible  assets  as  a  source  of  future  taxable  income  when  assessing  the  realizability  of  its
indefinite-lived deferred tax assets.

63

 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

For  the  years  ended  December  31,  2018  and  2017,  the  Company  recorded  additional  valuation  allowances  of  $3.2  million  and  $2.4  million,

respectively, related to operating losses for certain foreign locations.

As  of  December  31,  2018,  the  Company  has  gross  federal  and  state  net  operating  loss  (“NOLs”)  carryforwards  of  $16.3 million  and  $1.3  million,
respectively. Of the $16.3 million federal NOL carryforwards, $15.7 million was generated in 2018 with an indefinite carryover to offset eighty percent of
taxable income in a future period based on new legislation. The Internal Revenue Code imposes an annual limitation on the utilization of net operating loss
carryforwards  related  to  acquired  corporations  based  on  a  statutory  rate  of  return  (usually  the  “applicable  federal  funds  rate”  as  defined  in  the  Internal
Revenue Code) and the value of the corporation at the time of a “change in ownership” as defined by Section 382. The Company’s total federal NOL as of
December 31, 2018 includes $0.6 million of NOLs from acquired corporations. These acquired NOLs have an annual limitation under Section 382 of the
Internal Revenue Code of $0.2 million and begin to expire in 2023. Of the $1.3 million state NOL carryforwards, $1.0 million was generated in 2018. These
state NOL carryforwards begin to expire in 2022.

As  of  December  31,  2018,  the  Company  had  tax  effected  NOLs  in  Argentina,  Chile,  China,  Czech  Republic,  France,  Germany,  Italy,  Japan,  and
Mexico of $0.3 million, $1.0 million, $0.5 million, $1.0 million, $7.9 million, $0.9 million, $0.4 million, $0.4 million, and $0.3 million, respectively, which
have an indefinite carryover period.

A reserve for an uncertain tax position was recorded during prior years as a result of certain intercompany charges and expenses and as a result of a

sale of intellectual property between the Company's subsidiaries. The following table summarizes the Company's uncertain tax positions (in thousands):

Balance at December 31, 2017

Additions (subtractions) based on tax positions related to the current year

Additions (subtractions) based on tax positions related to the prior year

Interest and penalties

Balance at December 31, 2018

Uncertain tax positions

499

—

—

23

522

$

$

As  of  December  31,  2017  and  2016,  the  Company  had  recorded  uncertain  tax  positions  of  $0.5 million  and  $0.5 million,  respectively,  of  which  a
nominal  amount  related  to  interest  and  penalties.  The  Company  anticipates  $0.2  million  of  its  uncertain  tax  positions  to  reverse  within  the  next  twelve
months. The gross unrecognized tax benefits, if recognized, would impact the effective tax rate by less than 1% as of December 31, 2018.

The Company's intention is to indefinitely reinvest all undistributed earnings of its foreign subsidiaries in accordance with ASC 740. Deferred income

taxes were not calculated on undistributed earnings (deficit) of foreign subsidiaries.

The  Company's  (loss)  income  before  taxes  for  its  foreign  operations  was  $(31.6)  million,  $14.4  million  and  $13.1  million  for  the  years  ended

December 31, 2018, 2017 and 2016, respectively. 

On December 22, 2017, the U.S. government enacted comprehensive Federal tax legislation commonly referred to as the Tax Cuts and Jobs Act of
2017 (the “Act”). Certain impacts of the new legislation would have generally required accounting to be completed and incorporate into the Company's 2017
year-end financial statements, however in response to the complexities of this new legislation, the SEC issued guidance to provide companies with relief. The
SEC provided up to a one-year window for companies to finalize the accounting for the impacts of this new legislation. The Company finalized its accounting
for the new provisions during the fourth quarter of 2018. The 2018 impact from finalizing the accounting for the new provisions was a net tax benefit of $0.9
million.

The Company operates under a grant of income tax exemption in Puerto Rico, that became effective for certain operations occurring during the period
ending December 31, 2018 and should remain in effect for 20 years as long as specific requirements are satisfied. The impact of this income tax exemption
grant decreased foreign taxes by $2.0 million for 2018. The benefit of the tax exemption on diluted earnings per share was $0.04 per share.

12. Fair Value Measurement

ASC  820,  Fair  Value  Measurement  includes  a  fair  value  hierarchy  that  is  intended  to  increase  consistency  and  comparability  in  fair  value

measurements and related disclosures. The fair value hierarchy is based on observable or unobservable inputs to valuation

64

 
 
 
  
 
  
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

techniques that are used to measure fair value. Observable inputs reflect assumptions market participants would use in pricing an asset or liability based on
market data obtained from independent sources while unobservable inputs reflect a reporting entity’s pricing based upon its own market assumptions.

The fair value hierarchy consists of the following three levels:

•
•

•

Level 1: Inputs are quoted prices in active markets for identical assets or liabilities.
Level 2: Inputs are quoted prices for similar assets or liabilities in an active market, quoted prices for identical or similar assets or liabilities in
markets that are not active and inputs other than quoted prices that are observable and market-corroborated inputs, which are derived principally
from or corroborated by observable market data.
Level 3: Inputs that are derived from valuation techniques in which one or more significant inputs or value drivers are unobservable.

The book value of the debt under the Credit Agreement, dated as of August 2, 2010, subsequently amended most recently as of March 15, 2019 and
further discussed in Note 9, is considered to approximate its fair value as of December 31, 2018 as the interest rates are considered in line with current market
rates. This valuation method utilizes Level 1 inputs.

13. (Loss) Earnings Per Share

Basic (loss) earnings per common share is calculated by dividing net (loss) income by the weighted average number of common shares outstanding for
the  period.  Diluted  (loss)  earnings  per  share  is  calculated  by  dividing  net  (loss)  income  by  the  weighted  average  shares  outstanding  assuming  dilution.
Dilutive common shares outstanding is computed using the Treasury Stock Method and reflects the additional shares that would be outstanding if dilutive
stock  options  were  exercised  and  restricted  stock  and  restricted  stock  units  were  settled  for  common  shares  during  the  period.  In  addition,  dilutive  shares
would  include  any  shares  issuable  related  to  PSUs  for  which  the  performance  conditions  have  been  met  as  of  the  end  of  the  period.  For  the  years  ended
December 31, 2017 and 2016, respectively, 1.1 million and 3.8 million options and restricted common shares were excluded from the calculation as these
options and restricted common shares were anti-dilutive. There was no anti-dilutive impact for the year ended December 31, 2018.

The  computation  of  basic  and  diluted  (loss)  earnings  per  common  share  for  the  years  ended  December  31,  2018, 2017  and  2016,  is  as  follows  (in

thousands, except per share amounts):

Numerator:

Net (loss) income

Denominator:

Year Ended December 31,

2018

2017

2016

$

(76,171)   $

16,430   $

3,949

Denominator for basic (loss) earnings per share—weighted-average shares outstanding

52,230  

53,851  

53,607

Effect of dilutive securities:

Employee stock options and restricted common shares

Contingently issuable shares

Denominator for diluted (loss) earnings per share

Basic (loss) earnings per share

Diluted (loss) earnings per share

14. Share Repurchase Program

—  

—  

52,230  

1,093  

—  

54,944  

$

$

(1.46)   $

(1.46)   $

0.31   $

0.30   $

728

125

54,460

0.07

0.07

On February 12, 2015, the Company announced that its Board of Directors approved a share repurchase program authorizing the repurchase of up to an
aggregate of $20 million of the Company's common stock through open market and privately negotiated transactions over a two-year period. On November 2,
2016,  the  Board  of  Directors  approved  a  two-year  extension  to  the  share  repurchase  program  through  February  28,  2019.  On  May  4,  2017,  the  Board  of
Directors  authorized  the  repurchase  of  up  to  an  additional  $30.0 million  of  the  Company's  common  stock  through  open  market  and  privately  negotiated
transactions over a two-year

65

 
 
 
 
 
 
 
 
 
 
   
   
 
 
   
   
 
 
 
 
 
 
   
 
 
 
 
   
   
 
period ending May 31, 2019. The timing and amount of any share repurchases will be determined based on market conditions, share price, and other factors
and the program may be discontinued or suspended at any time. Repurchases will be made in compliance with SEC rules and other legal requirements. 

During  the  year  ended  December  31,  2018,  the  Company  repurchased  2,667,732  shares  of  its  common  stock  for  an  aggregate  amount  of  $25.6
million at an average cost of $9.60 per share. During the year ended December 31, 2017, the Company repurchased 1,121,928 shares of its common stock for
an aggregate amount of $11.0 million at an average cost of $9.78 per share. Shares repurchased under this program are recorded at acquisition cost, including
related expenses.

15. Stock-Based Compensation Plans

In 2006, the Company adopted the 2006 Stock Incentive Plan (the "Plan"). Upon adoption, all previously existing plans were merged into the Plan and
ceased to separately exist. The Plan was amended and restated effective June 2016 resulting in an increase in the maximum number of shares of common
stock that may be issued under the Plan by 2,900,000, from 7,850,000 to 10,750,000. The Plan was further amended and restated effective September 6, 2018
resulting in an increase in the maximum number of shares of common stock that may be issued under the Plan by 1,035,000, from 10,750,000 to 11,785,000.
The Company’s policy is to issue shares resulting from the exercise of stock options, issuance of performance stock units and conversion of restricted stock
units as new shares.

The  Company  recorded  share-based  stock  compensation  expense  of  $5.3 million, $6.8 million,  and  $5.6 million  for  the  years  ended  December  31,
2018, 2017 and 2016, respectively. The Company adopted ASU 2016-09 in 2017 and for the year ended December 31, 2017 began recognizing forfeitures as
they occurred. The 2016 stock-based compensation expense is recorded net of an estimated forfeiture rate and adjusted to reflect actual forfeiture activity. The
estimated forfeiture rates applied as of December 31, 2016 ranged from 7.0% to 8.0% for various types of employees. The Company recorded $0.9 million of
additional  stock-based  compensation  expense  for  the  year  ended  December  31,  2016,  for  awards  vested  which  exceeded  the  expense  recorded  using  the
estimated forfeiture rate.

Stock Options

Eligible employees receive non-qualified stock options as a portion of their total compensation. The options vest over various time periods depending
upon the grant, but generally vest ratably over a four  year  service  period.  Vested  options  may  be  exercised  and  converted  to  one  share  of  the  Company’s
common stock in exchange for the exercise price which is generally equal to the closing share price on the grant date. Compensation expense is measured by
determining the fair value of each award using the Black-Scholes option valuation model. The fair value is then recognized over the requisite service period
of  the  awards,  which  is  generally  the  vesting  period,  on  a  straight-line  basis  for  the  entire  award.  The  stock-based  compensation  expense  related  to  stock
options for the years ended December 31, 2018, 2017 and 2016 was $2.5 million, $2.9 million, and $2.3 million, respectively.

A summary of stock option activity for the years ended December 31, 2018, 2017 and 2016 is as follows (in thousands, except per share amounts):

66

 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

Outstanding
Options

Weighted-
Average 
Exercise Price

Aggregate
Intrinsic Value

Outstanding at December 31, 2015

Granted

Exercised

Forfeited

Outstanding at December 31, 2016

Granted

Exercised

Forfeited

Outstanding at December 31, 2017

Granted

Exercised

Forfeited

4,060   $

1,348  

(420)  

(227)  

4,761  

568  

(428)  

(467)  

4,434  

912  

(662)  

(573)  

8.37   $

8.15  

6.27  

10.20  

8.40  

10.73  

7.85  

10.39  

8.57  

8.20  

5.33  

11.21  

Outstanding at December 31, 2018

4,111   $

8.53   $

Options vested and exercisable at December 31, 2018

2,030   $

8.68   $

2,760

—

4,455

—

8,655

—

1,300

539

9,340

—

967

—

37

37

The Company’s stock options have a maximum term of 10 years from the date of grant. The weighted average remaining contractual life for options

outstanding and options vested and exercisable at December 31, 2018 is 6.48 and 4.61 years, respectively.

67

 
 
 
 
 
 
 
 
 
 
 
   
   
 
 
 
  
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

The weighted-average fair values and ranges of exercise prices for stock options granted during the years ended December 31, 2018, 2017 and 2016,

which vest ratably over four or five years, are as follows (in thousands, except per share amounts):

2016

2017

2018

Options Granted

Weighted-Average
Fair Value

1,348   $

568   $

912   $

3.38  

4.42  

3.37  

Exercise Prices

$6.99 - $9.20

$9.32 - $11.47

$7.56 - $9.49

The number of vested options totaled 2.0 million, 2.5 million and 2.5 million as of December 31, 2018, 2017 and 2016, respectively.

The aggregate intrinsic value of options outstanding and exercisable represents the total pre-tax intrinsic value (the difference between the Company’s
closing stock price on the last trading day of each fiscal year and the exercise price, multiplied by the number of in-the-money options) that would have been
received by the option holders had all option holders exercised their options in 2018, 2017 and 2016, respectively. These amounts change based on the fair
market value of the Company’s stock which was $3.74, $10.03 and $9.98 on the last business day of the years ended December 31, 2018, 2017 and 2016,
respectively.

The following assumptions were utilized in the Black-Scholes valuation model for options granted in 2018, 2017 and 2016:

Dividend yield

Risk-free interest rate

Expected life

Volatility

2018

2017

2016

—  

2.76%-3.15%  

6.4 years

35.0%-36.2%  

—  

1.98%-2.34%  

6.5 years  

36.0%-38.0%  

—

1.53%-2.03%

6.5 years

38.0%-50.0%

No dividend yield is used as the Company does not currently, nor historically, pay dividends. The risk-free interest rate is based on actual U.S. Treasury
zero-coupon  rates  for  bonds  commensurate  with  the  expected  term.  Expected  term  is  estimated  based  on  historical  experience  related  to  similar  awards,
giving  consideration  to  the  contractual  terms  of  the  stock-based  awards,  vesting  schedules  and  expectations  of  future  employee  behavior.  The  Company
believes that its historical experience provides the best estimate of future expected life. The expected volatility assumption is based on the historical volatility
of the Company’s common stock over a period commensurate with the expected term.

There was $4.9 million, $5.0 million and $7.4 million of unrecognized compensation costs related to the stock options granted under the Plan as of
December  31,  2018,  2017  and  2016,  respectively.  This  cost  is  expected  to  be  recognized  over  a  weighted  average  period  of  2.8,  2.4  and  3.6  years,
respectively.

The  following  table  summarizes  information  about  all  stock  options  outstanding  for  the  Company  as  of  December  31,  2018  (share  amounts  in

thousands): 

Exercise Price

$0.00 - $4.36

$4.37 - $7.95

$7.96 - $11.97

$11.98 - $15.05

Restricted Common Shares

Options Outstanding

Options Vested

Number
Outstanding

Weighted-
Average Life
Remaining
(Years)

Weighted-
Average
Exercise Price

Number
Exercisable

Weighted-
Average
Exercise Price

27  

2,145  

1,621  

318  

4,111  

0.15   $

6.83   $

6.68   $

3.63   $

6.48   $

2.36  

7.19  

9.47  

13.28  

8.53  

27   $

924   $

762   $

318   $

2,030   $

2.36

6.82

9.25

13.28

8.68

Eligible employees receive restricted common shares as a portion of their total compensation. The restricted common shares vest over various time
periods depending upon the grant, but generally vest from one to five years. The Company measures the compensation cost based on the closing market price
of the Company’s common stock at the grant date. The stock-based compensation

68

 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

expense  related  to  restricted  common  shares  for  the  years  ended  December  31,  2018,  2017  and  2016  was  $2.3  million,  $3.5  million  and  $3.3  million,
respectively.

A summary of restricted share activity is as follows (in thousands, except per share amounts):

Nonvested Restricted Common shares at December 31, 2015

Granted

Vested and transferred to unrestricted common stock

Forfeited

Nonvested Restricted Common shares at December 31, 2016

Granted

Vested and transferred to unrestricted common stock

Forfeited

Nonvested Restricted Common shares at December 31, 2017

Granted

Vested and transferred to unrestricted common stock

Forfeited

Nonvested Restricted Common shares at December 31, 2018

Outstanding 
Restricted
Common Shares

Weighted-
Average Grant-
Date Fair Value

957

559

(429)

(78)

1,009

332

(403)

(166)

772

84

(341)

(68)

447

$

$

$

$

$

$

$

$

$

$

$

$

$

7.66

8.24

7.71

8.04

7.92

11.00

8.28

8.51

8.98

9.37

8.83

9.29

9.13

There  were  $3.0  million,  $5.1  million  and  $7.6  million  of  total  unrecognized  compensation  costs  related  to  the  restricted  common  shares  as  of
December  31,  2018, 2017  and  2016,  respectively.  This  cost  is  expected  to  be  recognized  over  a  weighted  average  period  of  2.2, 2.5  and  2.6  years,  as  of
December 31, 2018, 2017 and 2016, respectively.

Restricted Share Units

Eligible employees receive restricted share units as a portion of their total compensation. The restricted share units vest over various time periods
depending  upon  the  grant,  but  generally  vest  from  one  to  four  years  and  convert  to  common  stock  at  the  conclusion  of  the  vesting  period.  The  Company
measures the compensation cost based on the closing market price of the Company’s common stock at the grant date. The stock-based compensation expense
related to restricted share units for the year ended December 31, 2018 was $0.7 million.

A summary of restricted share unit activity is as follows (in thousands, excepts per share amounts):

Nonvested Restricted Share Units at December 31, 2017

Granted

Vested and transferred to unrestricted share units

Forfeited

Nonvested Restricted Share Units at December 31, 2018

Outstanding Restricted
Share Units

Weighted- Average Grant-
Date Fair Value

—   $

577   $

(16)   $

(9)   $

552   $

—

7.74

7.75

7.75

7.74

There was $3.5 million of total unrecognized compensation costs related to restricted share units as of December 31, 2018. This cost is expected to

be recognized over a weighted average period of 3 years as of December 31, 2018.

Performance-Based Restricted Stock Units:

During fiscal 2017, the Company granted a performance share unit ("PSUs") award to the Company's executive officers and certain other employees.
The performance-based restricted stock unit awards are subject to vesting based on a performance-based condition and a service-based condition. At the end
of the three-year service period, based on the cumulative adjusted earnings per

69

 
 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

share  and  the  return  on  invested  capital  achieved  by  the  Company  between  April  1,  2017  and  December  31,  2019  as  approved  by  the  Compensation
Committee, these performance-based restricted stock units will vest in a percentage of the target number of shares between 0% and 200%, depending on the
extent the performance condition is achieved. Each of the units granted represent the right to receive one share of the Company’s common stock at a specified
future date.

On  October  12,  2018,  the  Compensation  Committee  approved,  pursuant  to  the  2006  Stock  Incentive  Plan,  awards  of  PSUs  for  certain  executive
officers and employees. The PSUs are performance-based awards that will settle in shares of the Company's common stock in an amount between 0% and
200% of the target award level, based on the cumulative adjusted earnings per share and the return on invested capital achieved by the Company between July
1, 2018 and December 31, 2020. As of December 31, 2018, the number of common shares issuable upon vesting of these PSUs could range from zero  to
586,574 shares.

Compensation  expense  for  PSUs  is  measured  by  determining  the  fair  value  of  the  award  using  the  closing  share  price  on  the  grant  date  and  is
recognized ratably from the grant date to the vesting date for the number of awards expected to vest. The amount of compensation expense recognized for
PSUs is dependent upon a quarterly assessment of the likelihood of achieving the performance conditions and is subject to adjustment based on management's
assessment of the Company's performance relative to the target number of shares performance criteria.

A summary of performance share unit activity is as follows (share amounts in thousands):

Nonvested Performance Share Units at December 31, 2016

Granted

Forfeited

Nonvested Performance Share Units at December 31, 2017

Granted

Forfeited

Nonvested Performance Share Units at December 31, 2018

Outstanding 
Performance Share Units

Weighted-
Average Grant-
Date Fair Value

—   $

152   $

(24)   $

128   $

187   $

(22)   $

293   $

—

11.10

11.10

11.10

7.36

11.10

8.72

Compensation  expense  for  PSUs  is  subject  to  adjustment  based  on  management's  assessment  of  the  Company's  performance  relative  to  the  target
number of shares performance criteria. The stock-based compensation expense (benefit) related to PSUs for the year ended December 31, 2018 and 2017 was
$(0.4) million and $0.4 million, respectively.

16. Benefit Plans 

The  Company  adopted  a  401(k)  savings  plan  effective  February  1,  2005,  covering  all  of  the  Company’s  employees  upon  completion  of  30 days  of
service. Employees may contribute a percentage of eligible compensation on both a before-tax basis and after-tax basis. The Company has the right to make
discretionary contributions to the plan. For the years ended December 31, 2018, 2017 and 2016, total costs incurred from the Company’s contributions to the
401(k) plan were $0.0 million, $1.0 million, and $1.0 million, respectively.

17. Related Party Transactions

Agreements and Services with Related Parties

The Company provides print procurement services to Arthur J. Gallagher & Company. J. Patrick Gallagher, Jr., a member of the Company’s Board of
Directors,  is  the  Chairman,  President  and  Chief  Executive  Officer  of  Arthur  J.  Gallagher  &  Company  and  has  a  direct  ownership  interest  in  Arthur  J.
Gallagher & Company. The total amount billed for such procurement services during the years ended December 31, 2018, 2017 and 2016 was $1.6 million,
$1.9 million and $1.9 million, respectively. Additionally, Arthur J. Gallagher & Company provides insurance brokerage and risk management services to the
Company. As consideration for these services, Arthur J. Gallagher & Company billed the Company $0.1 million, $0.1 million and $0.2 million for the years
ended December 31, 2018, 2017 and 2016, respectively. The amounts receivable from Arthur J. Gallagher & Company were $0.3 million and $0.2 million as
of December 31, 2018 and 2017, respectively.

70

 
  
 
 
In the fourth quarter of 2017 the Company began providing marketing execution services to Enova International, Inc. David Fisher, a member of the
Company’s  Board  of  Directors,  is  the  Chairman  and  Chief  Executive  Officer  of  Enova  International,  Inc.  and  has  a  direct  ownership  interest  in  Enova
International, Inc. The total amount billed for such procurement services during the years ended December 31, 2018 and 2017 was $10.1 million and $0.1
million, respectively. The amounts receivable from Enova, Inc. were $2.0 million and $0.1 million as of December 31, 2018 and 2017.

18. Supplemental Cash Flow Information

Supplemental cash flow information is as follows (in thousands):

Cash paid for:

Interest

Income taxes

Noncash investing and financing activities:

Buildings - Build to Suit Leases

Repurchases of common stock

Shares issued as payment of contingent consideration

19. Business Segments

Year Ended December 31,

2018

2017

2016

  $

  $

  $

  $

7,149   $

5,810  

12,959   $

48,428   $

—  

—  

48,428   $

4,072   $

9,838  

13,910   $

—   $

91  

4,678  

4,769   $

4,338

5,845

10,183

—

—

2,012

2,012

Segment information is prepared on the same basis that the Company's Chief Executive Officer, who is its chief operating decision maker (“CODM”),
manages the segments, evaluates financial results, and makes key operating decisions. During the third quarter of 2018, the Company changed its reportable
segments by disaggregating the Company's previously disclosed single International reportable segment into two separate reportable segments. The Company
is now organized and managed by the CODM as three operating segments, which also represent the Company's reportable segments: North America, EMEA,
and  LATAM.  The  North  America  segment  includes  operations  in  the  United  States  and  Canada;  the  EMEA  segment  includes  operations  in  the  United
Kingdom,  continental  Europe,  the  Middle  East,  Africa,  and  Asia;  and  the  LATAM  segment  includes  operations  in  Mexico,  Central  America,  and  South
America; Other consists of intersegment eliminations, shared service activities, and unallocated corporate expenses. All transactions between segments are
presented at their gross amounts and eliminated through Other. Prior period amounts have been restated to reflect this change.

Management evaluates the performance of its operating segments based on revenues and Adjusted EBITDA, which is a non-GAAP financial measure.
The accounting policies of each of the operating segments are the same as those described in the summary of significant accounting policies in Note 2 and the
product  offerings  within  each  reportable  segment  are  consistent  as  outlined  in  Note  1.  Adjusted  EBITDA  represents  income  from  operations  excluding
depreciation and amortization, stock-based compensation expense, income/expense related to changes in the fair value of contingent consideration liabilities
and other items as described below. Management does not evaluate the performance of its operating segments using asset measures. The identifiable assets by
segment disclosed in this note are those assets specifically identifiable within each segment and include cash, accounts receivable, inventory, goodwill and
intangible assets. Shared service assets are primarily comprised of short-term investments, capitalized internal-use software and net property and equipment
for the corporate headquarters. 

The table below presents financial information for the Company's reportable operating segments and Other for the fiscal years noted (in thousands): 

71

 
 
 
 
 
 
 
   
   
   
 
 
 
   
   
   
   
   
   
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

North America  

EMEA

LATAM  

Other (2)

Total

$

777,426   $

260,950   $

83,175   $

—   $

1,121,551

3,200  

780,626  

61,780  

780,511  

5,469  

785,980  

74,230  

736,140  

6,029  

742,169  

9,500  

270,450  

6,410  

265,669  

13,444  

279,113  

15,242  

267,168  

13,070  

280,238  

217  

83,392  

3,082  

92,181  

1,693  

93,874  

4,278  

91,094  

4,456  

95,550  

(12,917)  

(12,917)  

(43,372)  

—

1,121,551

27,900

—  

1,138,361

(20,606)  

(20,606)  

(35,867)  

—

1,138,361

57,883

—  

1,094,402

(23,555)  

(23,555)  

—

1,094,402

Fiscal 2018:

Revenue from third parties

Revenue from other segments

Total revenue

Adjusted EBITDA(1)
Fiscal 2017:

Revenue from third parties

Revenue from other segments

Total revenue

Adjusted EBITDA(1)
Fiscal 2016:

Revenue from third parties

Revenue from other segments

Total revenue

Adjusted EBITDA(1)
(1) Adjusted  EBITDA,  which  represents  income  from  operations  with  the  addition  of  depreciation  and  amortization,  stock-based  compensation  expense,  income/expense
related  to  changes  in  the  fair  value  of  contingent  consideration  liabilities,  goodwill  and  intangible  asset  impairment  charges,  restructuring  charges,  senior  leadership
transition and other employee-related costs, business development realignment, professional fees related to ASC 606 implementation, executive search costs, restatement-
related  professional  fees,  other  professional  fees,  obsolete  retail  inventory  charges,  and  Czech  currency  impact  on  procurement  margin  is  considered  a  non-GAAP
financial measure under SEC regulations. Income from operations is the most directly comparable financial measure calculated in accordance with GAAP. The Company
presents  this  measure  as  supplemental  information  to  help  investors  better  understand  trends  in  its  business  results  over  time.  The  Company's  management  team  uses
Adjusted EBITDA to evaluate the performance of the business. Adjusted EBITDA is not equivalent to any measure of performance required to be reported under GAAP,
nor should this data be considered an indicator of the Company's overall financial performance and liquidity. Moreover, the Adjusted EBITDA definition the Company
uses may not be comparable to similarly titled measures reported by other companies.

(31,392)  

14,752  

68,434  

6,818  

58,612

(2) Other consists of intersegment eliminations, shared service activities and unallocated corporate expenses.

72

 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
 
 
   
 
 
 
   
 
 
   
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

The  table  below  reconciles  Adjusted  EBITDA  and  Income  (loss)  before  income  taxes  in  the  Company's  consolidated  statement  of  operations  (in

thousands):

Year Ended December 31,

2018

2017

2016

Adjusted EBITDA

Depreciation and amortization

Stock-based compensation expense

Change in fair value of contingent consideration

Goodwill impairment

Intangible and other asset impairments

Restructuring charges

Senior leadership transition and other employee-related costs

Business development realignment

Professional fees related to ASC 606 implementation

Executive search costs

Restatement-related professional fees

Other professional fees

Obsolete retail inventory

Czech currency impact on procurement margin

Total other expense

(Loss) income before income taxes

$

27,900   $

57,883   $

(12,988)  

(5,302)  

—  

(46,319)  

(18,121)  

(6,031)  

(1,410)  

—  

(1,092)  

(235)  

(2,430)  

(507)  

(950)  

—  

(9,147)  

(76,632)   $

$

(13,390)  

(6,820)  

(677)  

—  

—  

—  

—  

(715)  

(829)  

(454)  

—  

—  

—  

(860)  

(6,420)  

27,718   $

The table below presents total assets for the Company's reportable segments and Other as of December 31, 2018 and December 31, 2017.

North America

EMEA

LATAM

Other

    Total Assets

December 31,

2018

2017

$

$

399,288   $

160,322  

43,028  

20,038  

622,676   $

58,612

(17,916)

(5,572)

(10,417)

—

(70)

(5,615)

—

—

—

—

—

—

—

—

(4,239)

14,783

401,415

171,086

57,235

19,902

649,638

The Company had long-lived assets, consisting of net property and equipment, in the United States of $31.1 million and $21.8 million at December 31,

2018 and 2017, respectively. Long-lived assets in foreign countries were $51.8 million and $14.9 million at December 31, 2018 and 2017, respectively. 

The  Company  does  not  record  revenue  for  financial  reporting  purposes  by  product  and  service  category  and  therefore,  it  is  impracticable  for  the

Company to report revenue in such manner.

73

 
 
 
 
 
 
 
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

20. Subsequent Events

In  February  2019,  upon  approval  of  the  Board  of  Directors,  the  Company  entered  into  non-binding  term  sheets  with  financial  institutions  to  refinance  its
outstanding debt. The Company intends to modify its debt structure to include a term loan instrument as well as an asset-backed facility with both containing
first or second liens on a significant portion of the Company's assets. The Company is currently in the process of finalizing terms to these arrangements and
expects them to be completed in the second quarter of 2019. Refer to Note 9 for more on the Company's debt.

21. Quarterly Financial Data (Unaudited)

The tables below are a condensed summary of the Company’s unaudited quarterly statements of income and quarterly earnings per share data for the years
ended December 31, 2018 and 2017 (in thousands).

Revenue

Gross profit

Income (loss) from operations

Net loss

Net loss per share:

Basic

Diluted

Revenue

Gross profit

Income from operations

Net income (loss)

Net income (loss) per share:

Basic

Diluted

Year Ended December 31, 2018

First
Quarter

Second
Quarter

Third
Quarter

Fourth
Quarter

$

274,539   $

281,967   $

270,850   $

66,067  

1,241  

(1,684)  

64,871  

2,355  

(299)  

64,042  

(43,212)  

(44,937)  

$

$

(0.03)   $

(0.03)   $

(0.01)   $

(0.01)   $

(0.87)   $

(0.87)   $

294,195

60,118

(27,869)

(29,251)

(0.56)

(0.56)

Year Ended December 31, 2017

First
Quarter

Second
Quarter

Third
Quarter

Fourth
Quarter

$

264,405   $

280,066   $

288,523   $

64,704  

9,225  

5,678  

70,046  

9,926  

4,374  

71,921  

11,585  

7,116  

0.11   $

0.10   $

0.08   $

0.08   $

0.13   $

0.13   $

$

$

74

305,367

68,787

3,402

(738)

(0.01)

(0.01)

 
 
 
 
 
 
   
   
   
 
 
 
 
 
 
   
   
   
InnerWorkings, Inc. and subsidiaries
 Notes to Consolidated Financial Statements

SCHEDULE II—VALUATION AND QUALIFYING ACCOUNTS

Valuation and Qualifying Accounts (in thousands)

Description

Fiscal year ended December 31, 2018 Allowance for doubtful
accounts

Fiscal year ended December 31, 2017 Allowance for doubtful
accounts

Fiscal year ended December 31, 2016 Allowance for doubtful
accounts

$

$

$

Balance at
Beginning of 
Period

Charged to
Expense

(Uncollectible
Accounts
Written Off, 
Net of 
Recoveries)

Balance at End
of Period

3,534   $

3,601   $

(2,255)   $

2,622   $

454   $

457   $

1,231   $

2,171   $

(780)   $

4,880

3,534

2,622

75

 
 
 
 
Item 9.

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

Item 9A.

Controls and Procedures

Evaluation of Disclosure Controls and Procedures.

In connection with the filing of our Form 10-K for the year ended December 31, 2018, under the supervision and with the participation of our senior
management, including our chief executive officer and chief financial officer, we conducted an evaluation of the effectiveness of the design and operation of
our disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act, as of the end of December 31, 2018.

Our  chief  executive  officer  and  chief  financial  officer  concluded  that  due  to  the  material  weaknesses  described  below,  our  disclosure  controls  and
procedures were not effective as of December 31, 2018 such that the information relating to the Company, including consolidated subsidiaries, required to be
disclosed  in  our  SEC  reports  is  not  (i)  recorded,  processed,  summarized  and  reported  within  the  time  periods  specified  in  SEC  rules  and  forms,  and  (ii)
accumulated  and  communicated  to  the  Company’s  management,  including  our  chief  executive  officer  and  chief  financial  officer,  as  appropriate  to  allow
timely decisions regarding required disclosure.

Notwithstanding the ineffectiveness of our disclosure controls and procedures as well as the material weaknesses in our internal control over financial
reporting as of December 31, 2018, management believes that (i) this Form 10-K does not contain any untrue statement of a material fact or omit to state a
material fact necessary to make the statements made, in light of the circumstances under which they were made, not misleading with respect to the periods
covered by this Annual Report and (ii) the consolidated financial statements, and other financial information, included in this Annual Report fairly present in
all material respects in accordance with GAAP, our financial condition, results of operations and cash flows as of, and for, the dates and periods presented.

Our external auditors have issued an unqualified opinion on our consolidated financial statements as of and for the year ended December 31, 2018.

Management’s Annual Report on Internal Control Over Financial Reporting

Management of InnerWorkings, Inc. is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control
over financial reporting is defined in Rules 13a-15(f) or 15d-15(f) promulgated under the Securities Exchange Act of 1934 as a process designed by, or under
the  supervision  of,  our  principal  executive  and  principal  financial  officers  and  effected  by  our  Board  of  Directors,  management  and  other  personnel,  to
provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance
with GAAP and includes those policies and procedures that:

•

•

•

pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the
Company;
provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with GAAP,
and that the receipts and expenditures of the Company are being made only in accordance with appropriate authorization of management and the
board of directors; and
provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that
could have a material effect on the financial statements.

All  systems  of  internal  control,  no  matter  how  well  designed,  have  inherent  limitations.  Therefore,  even  those  systems  deemed  to  be  effective  can
provide only reasonable assurance with respect to financial statement preparation and presentation. Because of inherent limitations, our internal control over
financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that
controls may become inadequate because of changes in conditions or that the degree of compliance with the policies or procedures may deteriorate.

Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2018. The framework used in carrying

out our evaluation was the 2013 Internal Control - Integrated Framework published by the Committee

76

 
 
of Sponsoring Organizations ("COSO") of the Treadway Commission. In evaluating our information technology controls, we also used components of the
framework contained in the Control Objectives for Information and related Technology ("COBIT"), which was developed by the Information Systems Audit
and Control Association’s IT Governance Institute, as a complement to the COSO internal control framework.  Based on this evaluation, our management
concluded  that  we  did  not  maintain  effective  internal  control  over  financial  reporting  as  of  December  31,  2018  due  to  the  material  weaknesses  related  to
revenue recognition and commissions expense, which were previously reported on Item 9A of our Form 10-K for the year ended December 31, 2017 and
have not yet been fully remediated.

A  material  weakness  is  a  deficiency,  or  combination  of  deficiencies,  in  internal  control  over  financial  reporting,  such  that  there  is  a  reasonable
possibility that a material misstatement of a company’s annual or interim consolidated financial statements will not be prevented or detected on a timely basis.

With  respect  to  revenue  recognition  material  weakness,  the  Company’s  controls  were  ineffective  to:  (1)  ensure  that  a  contract  was  appropriately
approved and identified prior to revenue being recognized; (2) retain and review customer order documentation, including support for assessing whether the
transaction price was determinable; (3) ensure that revenue was recognized subsequent to the transfer of control of the goods or services; and (4) estimate the
impact  of  future  credit  memos.  These  deficiencies  also  contributed  to  control  deficiencies  identified  in  related  accounts  receivable,  unbilled  accounts
receivable, accrued accounts payable, inventory and cost of sales. With respect to commissions expenses material weakness, the Company’s controls were not
designed  and  operating  effectively  to:  (1)  ensure  the  completeness  and  accuracy  of  underlying  data  used  for  computing  the  commission  expenses  and  (2)
sufficiently review and approve arrangements with respect to commission expenses.

As  a  result  of  the  foregoing  material  weaknesses,  management  has  concluded  that  we  did  not  maintain  effective  internal  control  over  financial

reporting as of December 31, 2018.

Remediation Efforts Related to Material Weaknesses

Our management has worked, and continues to work, to strengthen our internal control over financial reporting.  We are committed to ensuring that

such controls are operating effectively.

We have continued executing a plan to remediate the material weaknesses noted above.  Specifically, to remediate deficiencies in revenue recognition
controls,  the  Company  is  developing  and  implementing  controls  to:  (i)  compile  and  process  shipping  data  and  delivery  terms  in  customer  contracts  and
improve related operational processes; (ii) improve review processes and related documentation supporting customer orders and pricing; (iii) improve process
for estimating future credit memos; and (iv) implement an improved system, process, and related controls to categorize and track customer contracts based on
delivery terms. As of the filing date, we have made progress toward remediating the material weaknesses by:

•
•
•

•

implementing new policies over the operational processes supporting revenue recognition,
adding resources to train the process owners and to monitor compliance with the Company’s policies,
developing enhancements to the Company’s systems, including approval workflows, validation of shipping data, and preventative controls over
data inputs, and
implementing a new system for tracking customer contract terms and improved contract review process.

To remediate deficiencies in the controls over the commissions process, the Company has developed and is in the process of implementing controls to
ensure that systems used for commissions are updated with accurate data to reflect approved compensation arrangements. We have made progress toward
remediating the material weakness by:

•
•
•
•

purchasing and implementing a third-party system to manage the administration of commissions,
reviewing sales rep agreements and obtaining confirmation from sales reps of their key terms,
improving the review process over commissions expense and the related balance sheet accounts, and
evaluating the accuracy of the reports and underlying data that support the commissions process.

We  will  continue  to  actively  identify,  develop,  and  implement  additional  measures  to  materially  improve  and  strengthen  our  internal  control  over
financial reporting. The material weaknesses discussed above cannot be considered remediated until the controls have operated for a sufficient period of time
and management has concluded, through testing, that such controls are operating effectively. We expect to complete this remediation during 2019.

Changes in Internal Control Over Financial Reporting

77

Other than the changes described above, there have been no other changes in our internal control over financial reporting (as such term is defined in
Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the quarter ended December 31, 2018 that have materially affected, or are reasonably likely to
materially affect, our internal control over financial reporting.

Report of Independent Registered Public Accounting Firm

To the Shareholders and Board of Directors of InnerWorkings, Inc.

Opinion on Internal Control Over Financial Reporting

We have audited InnerWorkings Inc. and subsidiaries’ (the Company) internal control over financial reporting as of December 31, 2018, based on criteria
established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework)
(the COSO criteria). In our opinion, because of the effect of the material weaknesses described below on the achievement of the objectives of the control
criteria, the Company has not maintained effective internal control over financial reporting as of December 31, 2018, based on the COSO criteria.

A material weakness is a deficiency, or combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that
a material misstatement of the company’s annual or interim financial statements will not be prevented or detected on a timely basis. The following material
weaknesses have been identified and included in management’s assessment.

Management  has  identified  a  material  weakness  in  controls  related  to  the  company’s  revenue  accounting  process,  which  also  contributed  to  control
deficiencies identified in related accounts receivable, unbilled accounts receivable, accrued accounts payable, inventory and cost of sales. Management also
identified a material weakness related to the design and operating effectiveness of the review controls over commission expenses.

We  also  have  audited,  in  accordance  with  the  standards  of  the  Public  Company  Accounting  Oversight  Board  (United  States)  (PCAOB),  the  consolidated
balance sheets as of December 31, 2018 and 2017, the related consolidated statements of operations, comprehensive loss, stockholders’ equity and cash flows
for each of the three years in the period ended December 31, 2018 and the related notes and the financial statement schedule listed in the Index at Item 15(a)2
(collectively referred to as the “consolidated financial statements”). These material weaknesses were considered in determining the nature, timing and extent
of  audit  tests  applied  in  our  audit  of  the  2018  consolidated  financial  statements,  and  this  report  does  not  affect  our  report  dated  March  19,  2019  which
expressed an unqualified opinion thereon.

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of
internal  control  over  financial  reporting  included  in  the  accompanying  Management’s  Assessment  of  Internal  Control  Over  Financial  Reporting.  Our
responsibility  is  to  express  an  opinion  on  the  Company’s  internal  control  over  financial  reporting  based  on  our  audit.  We  are  a  public  accounting  firm
registered  with  the  PCAOB  and  are  required  to  be  independent  with  respect  to  the  Company  in  accordance  with  the  U.S.  federal  securities  laws  and  the
applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable
assurance about whether effective internal control over financial reporting was maintained in all material respects.

Our  audit  included  obtaining  an  understanding  of  internal  control  over  financial  reporting,  assessing  the  risk  that  a  material  weakness  exists,  testing  and
evaluating  the  design  and  operating  effectiveness  of  internal  control  based  on  the  assessed  risk,  and  performing  such  other  procedures  as  we  considered
necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and
the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over
financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect
the  transactions  and  dispositions  of  the  assets  of  the  company;  (2)  provide  reasonable  assurance  that  transactions  are  recorded  as  necessary  to  permit
preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being

78

made  only  in  accordance  with  authorizations  of  management  and  directors  of  the  company;  and  (3)  provide  reasonable  assurance  regarding  prevention  or
timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of
effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance
with the policies or procedures may deteriorate.

/s/ Ernst & Young LLP

Chicago, Illinois
March 19, 2019

79

Item 9B.

Other Information

 None.

80

Item 10.

Directors, Executive Officers and Corporate Governance

PART III

Certain information required by this Item 10 relating to our directors and executive officers is incorporated by reference herein to our Proxy Statement
to be filed with the SEC in connection with our 2019 Annual Meeting of Stockholders not later than 120 days after the end of our fiscal year ended December
31, 2018.

We have adopted a code of ethics, which is posted in the Investor Relations section of our website at http://www.inwk.com. We intend to include on our
website any amendments to or waivers from, a provision of the code of ethics that applies to our principal executive officer, principal financial officer or
controller that relates to any element of the code of ethics definition contained in Item 406(b) of SEC Regulation S-K. In addition, our board of directors has
adopted corporate governance guidelines, which are also posted in the Investor Relations section of our website at http://www.inwk.com.

Item 11.

Executive Compensation

Certain information required by this Item 11 relating to remuneration of directors and executive officers and other transactions involving management

is incorporated by reference herein to our Proxy Statement to be filed with the SEC in connection with our 2019 Annual Meeting of Stockholders.

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Securities Authorized For Issuance Under Equity Compensation Plans

The following table sets forth information regarding securities authorized for issuance under our equity compensation plans as of December 31, 2018

(in thousands, except per share amount). 

Number of Securities to be
Issued Upon Exercise of
Outstanding Options (a)

Weighted Average
Exercise Price of
Outstanding Options  

Number of Securities Remaining
Available for Future Issuance
Under Equity Compensation
Plans (Excluding Securities
Reflected in Column (a))

4,111   $

—  

8.53  

—  

8.53  

2,156 (2) 

—  

2,156  

Plan Category

Equity compensation plans approved by security
holders(1)
Equity compensation plans not approved by
security holders(3)

Total

(1)
(2)
(3)

4,111   $
Includes our 2004 Unit Option Plan, which was merged with our 2006 Stock Incentive Plan.
Includes shares remaining available for future issuance under our 2006 Stock Incentive Plan.
There are no equity compensation plans in place not approved by our stockholders.

Certain information required by this Item 12 relating to security ownership of certain beneficial owners and management is incorporated by reference

herein from our 2019 Proxy Statement to be filed with the SEC in connection with our 2019 Annual Meeting of Stockholders.

Item 13.

Certain Relationships and Related Transactions and Director Independence

Certain  information  required  by  this  Item  13  relating  to  certain  relationships  and  related  transactions  and  director  independence  is  incorporated  by

reference herein to our Proxy Statement to be filed with the SEC in connection with our 2019 Annual Meeting of Stockholders. 

Item 14.

Principal Accountant Fees and Services

81

 
 
 
 
 
 
 
 
 
 
Certain  information  required  by  this  Item  14  regarding  principal  accounting  fees  and  services  is  incorporated  by  reference  herein  from  the  section
entitled “Matters Concerning Our Independent Registered Public Accounting Firm” in our 2019 Proxy Statement to be filed with the SEC in connection with
our 2019 Annual Meeting of Stockholders.

82

 
Item 15.

Exhibits, Financial Statement Schedules

PART IV

(a)  (1)    Financial  Statements:  Reference  is  made  to  the  Index  to  Financial  Statements  and  Financial  Statement  Schedule  in  the  section  entitled

“Financial Statements and Supplementary Data” in Part II, Item 8 of this Annual Report on Form 10-K.

(2) Financial Statement Schedule: Reference is made to the Index to Financial Statements and Schedule II - Valuation and Qualifying Accounts in the
section  entitled  “Financial  Statements  and  Supplementary  Data”  in  Part  II,  Item  8  of  this  Annual  Report  on  Form  10-K.  Schedules  not  listed  above  are
omitted because they are not required or because the required information is given in the consolidated financial statements or notes thereto.

(3) Exhibits: Exhibits are as set forth in the section entitled “Exhibit Index” which follows the section entitled “Signatures” in this Annual Report on

Form 10-K. 

Exhibit No.   Description

3.1

3.2

4.1

10.1

10.2

10.3

10.4

  Second Amended and Restated Certificate of Incorporation.(1)

  Second Amended and Restated By-Laws.(17)

  Specimen Common Stock Certificate.(2)

  InnerWorkings, LLC 2004 Unit Option Plan.(2)†

  InnerWorkings, Inc. 2006 Stock Incentive Plan, as amended and restated effective September 6, 2018. (14)†

  Form of InnerWorkings Restricted Stock Award Agreement.(8)†

  Form of Stock Option Award Agreement.(8)†

10.5

  Form of Performance Share Unit Award Agreement.(8)†

10.6

  InnerWorkings, Inc. Annual Incentive Plan.(2)†

10.7

Amended and Restated Employment Agreement entered into as of December 19, 2013 by and between Eric D. Belcher and
InnerWorkings, Inc.(3)†

10.8

  Transition Agreement between InnerWorkings, Inc. and Eric D. Belcher, dated February 1, 2018.(10)†

10.9

10.10

10.11

10.12

10.13

  Employee Agreement entered into as of March 6, 2017 by and between InnerWorkings, Inc. and Robert L. Burkart.(7)†

  Amended and Restated Employment Agreement between InnerWorkings, Inc. and Charles Hodgkins, dated December 6, 2017. (9)†

  Employment Agreement between InnerWorkings, Inc. and Richard Stoddart, dated January 31, 2018. (10)†

  Amended and Restated Employment Agreement between InnerWorkings, Inc. and Ronald Provenzano, dated October 16, 2018. (16)†

  Employment Agreement between InnerWorkings, Inc. and Oren B. Azar, dated October 16, 2018. (16)†

10.14

  Employment Agreement between InnerWorkings, Inc. and Donald W. Pearson, dated December 31, 2018.(18)†

10.15

10.16

  Transition Agreement between InnerWorkings, Inc. and Charles Hodgkins, dated January 3, 2019. (18)†

  Form of Indemnification Agreement.(2)

83

 
 
 
 
 
10.17

10.18

10.19

10.20

10.21

10.22

10.23

10.24

10.25

10.26

Credit Agreement, dated as of August 2, 2010, by and among InnerWorkings, Inc., as borrower, Bank of America, N.A., as
administrative agent, JPMorgan Chase Bank, N.A., as syndication agent, PNC Bank, National Association, as documentation agent
and the other lenders party thereto.(4)

First Amendment to Credit Agreement, dated as of April 20, 2012, by and among InnerWorkings, Inc., as borrower, Bank of America,
N.A., as administrative agent, JPMorgan Chase Bank, N.A., as syndication agent, PNC Bank, National Association, as documentation
agent and the other lenders party hereto.(5)

Second Amendment to Credit Agreement, dated as of November 1, 2013, by and among InnerWorkings, Inc., as borrower, the lenders
party thereto and Bank of America, N.A., as Administrative Agent. (11)

Third Amendment to Credit Agreement, dated as of December 27, 2013, by and among InnerWorkings, Inc., as borrower, the lenders
party thereto and Bank of America, N.A., as Administrative Agent. (11)

Fourth Amendment to Credit Agreement, dated as of September 25, 2014, by and among InnerWorkings, Inc., the lenders party
thereto and Bank of America, N.A., as Administrative Agent.(6)

Fifth Amendment to Credit Agreement, dates as of February 3, 2017, by and among InnerWorkings, Inc., the lenders party thereto
and Bank of America, N.A., as Administrative Agent.(7)

Sixth Amendment to Credit Agreement, dated as of August 13, 2018, by and among InnerWorkings, Inc., the lenders party thereto
and Bank of America, N.A., as Administrative Agent. (13)

Seventh Amendment to Credit Agreement, dated as of September 28, 2018, by and among InnerWorkings, Inc., the lenders party
thereto and Bank of America, N.A., as Administrative Agent (15)

Settlement Agreement, dated July 29, 2018, by and among InnerWorkings, Inc., Engine Capital, L.P., Engine Capital Management,
LP, Engine Capital Management GP, LLC, Engine Jet Capital, L.P., Engine Investments, LLC and Arnaud Ajdler. (12)

Eighth Amendment to Credit Agreement, dated as of March 15, 2019, by and among InnerWorkings, Inc., the lenders party thereto
and Bank of America, N.A., as Administrative Agent.

21.1

  Subsidiaries of InnerWorkings, Inc.

23.1

  Consent of Ernst & Young LLP.

31.1

  Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2

  Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1

Certification of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to
Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS

  XBRL Instance Document

101.SCH   XBRL Taxonomy Extension Schema Document

101.CAL   XBRL Taxonomy Calculation Linkbase Document

101.LAB   XBRL Taxonomy Label Linkbase Document

101.PRE   XBRL Taxonomy Presentation Linkbase Document

101.DEF   XBRL Taxonomy Extension Definition Linkbase Document

84

 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
 
 
   
 
   
 
   
 
   
 
   
 
   
(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

(9)

(10)

(11)

(12)

(13)

(14)

(15)

(16)

(17)

(18)

  Incorporated by reference to Form S-1 Registration Statement (File No. 333-139811).

  Incorporated by reference to the 2016 Proxy Statement on Schedule 14A filed on April 18, 2016.

  Incorporated by reference to Current Report on Form 8-K filed on December 20, 2013.

  Incorporated by reference to Quarterly Report on Form 10-Q filed on August 6, 2010.

  Incorporated by reference to Current Report on Form 8-K filed on April 26, 2012.

  Incorporated by reference to Current Report on Form 8-K filed on October 1, 2014.

  Incorporated by reference to Annual Report on Form 10-K filed on March 9, 2017.

  Incorporated by reference to Current Report on Form 8-K filed on June 5, 2017.

  Incorporated by reference to Current Report on Form 8-K filed on December 7, 2017.

  Incorporated by reference to Current Report on Form 8-K filed on February 5, 2018.

  Incorporated by reference to Annual Report on Form 10-K filed on March 16, 2018.

  Incorporated by reference to Current Report on Form 8-K filed on July 30, 2018.

  Incorporated by reference to Quarterly Report on Form 10-Q filed on August 14, 2018.

  Incorporated by reference to Current Report on Form S-8 registration statement filed on September 12, 2018.

  Incorporated by reference to Current Report on Form 8-K filed on October 2, 2018.

  Incorporated by reference to Current Report on Form 8-K filed on October 17, 2018.

  Incorporated by reference to Current Report on Form 8-K filed on November 1, 2018.

  Incorporated by reference to Current Report on Form 8-K filed on January 4, 2019.

†

  Management contract or compensatory plan or arrangement of the Company.

85

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be

signed on its behalf by the undersigned, thereunto duly authorized.

SIGNATURES 

INNERWORKINGS, INC.

By:

Title:

/ S /    RICHARD S. STODDART

Richard S. Stoddart

Chief Executive Officer and

President

KNOWN BY ALL PERSONS BY THESE PRESENTS, that the individuals whose signatures appear below hereby constitute and appoint Richard S.
Stoddart and Donald W. Pearson and each of them severally, as his or her true and lawful attorneys-in-fact and agents with full power of substitution and
resubstitution for him or her and in his or her name, place and stead in any and all capacities to sign any and all amendments to this Annual Report on Form
10-K and to file the same, with all exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, granting unto
said attorneys-in-fact and agents, full power and authority to do or perform each and every act and thing requisite and necessary to be done in connection
therewith, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact and
agents or any of them or of his substitute or substitutes, may lawfully do to cause to be done by virtue hereof. 

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, this report has been signed below by the following persons on behalf

of the registrant and in the capacities and on the dates indicated. 

86

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Signature

Title

/ S /    RICHARD S. STODDART

  President, Chief Executive Officer and Director

Richard S. Stoddart

  (principal executive officer)

Date

March 19, 2019

/ S /    DONALD PEARSON

  Chief Financial Officer (principal financial officer)

March 19, 2019

Donald W. Pearson

/ S /    JOHN BOSSHART

  Chief Accounting Officer (principal accounting officer)

March 19, 2019

John Bosshart

*

  Chairman of the Board

Jack M. Greenberg

*

  Director

Charles K. Bobrinskoy

*

  Director

Lindsay Y. Corby

*

David Fisher

  Director

*

  Director

J. Patrick Gallagher, Jr.

*

  Director

Adam J. Gutstein

*

  Director

Julie M. Howard

*

Linda S. Wolf

  Director

*By: /s/ Donald W. Pearson

Donald W. Pearson, as attorney-in-fact

87

March 19, 2019

March 19, 2019

March 19, 2019

March 19, 2019

March 19, 2019

March 19, 2019

March 19, 2019

March 19, 2019

 
 
 
   
   
 
 
 
 
   
   
 
   
 
 
 
   
 
 
 
   
   
 
   
   
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
   
 
EIGHTH AMENDMENT TO CREDIT AGREEMENT

This EIGHTH AMENDMENT TO CREDIT AGREEMENT (this “Amendment”) is entered into as of March 15, 2019 among INNERWORKINGS,
INC., a Delaware corporation (the “Borrower”), the Guarantors party hereto, the Lenders party hereto and BANK OF AMERICA, N.A., as Administrative
Agent for the Lenders (the “Administrative Agent”), Swing Line Lender and L/C Issuer. Capitalized terms used herein and not otherwise defined shall have
the meanings set forth in the Credit Agreement (as defined below).

RECITALS

WHEREAS, the Borrower, the Guarantors, the Lenders and the Administrative Agent are parties to that certain Credit Agreement dated as of August

2, 2010 (as previously amended and modified from time to time, the “Credit Agreement”);

WHEREAS, the Borrower is requesting that the Administrative Agent and the Lenders modify certain provisions of the Credit Agreement; and

WHEREAS,  the  Administrative  Agent,  Swing  Line  Lender,  L/C  Issuer  and  the  Lenders  party  hereto  have  agreed  to  amend  certain  terms  of  the

Credit Agreement on the terms, and subject to the conditions, set forth below.

NOW THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as

follows:

1.    Amendments.

AGREEMENT

(a)    Clause (b)(xii) of the definition of “Consolidated EBITDA” in Section 1.01 of the Credit Agreement is hereby amended and restated to

read as follows:

“(xii) up to $4,500,000 of professional service costs related to the restructuring costs added back pursuant to clause (b)(xi) to the extent

incurred after December 31, 2017 and on or before March 31, 2019 minus”

(b)    Section 8.11(b) of the Credit Agreement is hereby amended and restated to read as follows:

(b)    Consolidated Leverage Ratio. Permit the Consolidated Leverage Ratio as of the end of any fiscal quarter of the Borrower set

forth below to be greater than the ratio corresponding to such fiscal quarter:

Calendar Year

2017

2018

2019

thereafter

March 31

3.00 to 1.0

3.00 to 1.0

4.75 to 1.0

3.00 to 1.0

June 30

3.00 to 1.0

4.00 to 1.0

3.00 to 1.0

3.00 to 1.0

September 30

December 31

3.00 to 1.0

4.25 to 1.0

3.00 to 1.0

3.00 to 1.0

3.00 to 1.0

4.50 to 1.0

3.00 to 1.0

3.00 to 1.0

(c)    Section 8.11(c) of the Credit Agreement is hereby amended and restated to read as follows:

(c)    Consolidated Interest Coverage Ratio. Permit the Consolidated Interest Coverage Ratio as of the end of any fiscal quarter of
the Borrower to be less than, (i) for the fiscal quarter ended December 31, 2018, 4.00 to 1.0, (ii) for the fiscal quarter ended March 31,
2019, 3.50 to 1.0 and (iii) for any fiscal quarter thereafter, 5.00 to 1.0.

2.    Effectiveness; Conditions Precedent. This Amendment shall be effective as of December 31, 2018 upon satisfaction of the following conditions

precedent:

(a)

Execution  of  Counterparts  of  Amendment.  The  Administrative  Agent  shall  have  received  counterparts  of  this  Amendment,

which collectively shall have been duly executed on behalf of each of the Loan Parties, and the Required Lenders.

(b)

Amendment Fee.  The  Borrower  shall  have  paid  to  the  Administrative  Agent  for  the  account  of  each  Lender  approving  this

Amendment an amendment fee equal to 0.10% of the Revolving Commitment of such Lender.

(c)

Attorney Costs. The Borrower shall have paid all reasonable fees, charges and disbursements of counsel to the Administrative
Agent (“Attorney Costs”) to the extent invoiced prior to or on the date hereof, plus such additional amounts of Attorney Costs as shall constitute its
reasonable  estimate  of  Attorney  Costs  incurred  or  to  be  incurred  by  it  through  the  closing  proceedings  (provided  that  such  estimate  shall  not
thereafter preclude a final settling of accounts between the Borrower and the Administrative Agent).

3.        Ratification  of  Credit  Agreement.  The  term  “Credit  Agreement”  as  used  in  each  of  the  Loan  Documents  shall  hereafter  mean  the  Credit
Agreement as amended and modified by this Amendment. Except as herein specifically agreed, the Credit Agreement, as amended by this Amendment, is
hereby ratified and confirmed and shall remain in full force and effect according to its terms. The Loan Parties acknowledge and consent to the modifications
set  forth  herein  and  agree  that  this  Amendment  does  not  impair,  reduce  or  limit  any  of  their  obligations  under  the  Loan  Documents  (including,  without
limitation, the indemnity obligations set forth therein) and that, after the date hereof, this Amendment shall constitute a Loan Document. Notwithstanding
anything  herein  to  the  contrary  and  without  limiting  the  foregoing,  each  of  the  Guarantors  reaffirm  their  guaranty  obligations  set  forth  in  the  Credit
Agreement.

4.    Authority/Enforceability. Each of the Loan Parties represents and warrants as follows:

(a)

It has taken all necessary action to authorize the execution, delivery and performance of this Amendment.

(b)

This Amendment has been duly executed and delivered by such Person and constitutes such Person’s legal, valid and binding
obligation,  enforceable  in  accordance  with  its  terms,  except  as  such  enforceability  may  be  subject  to  (i)  Debtor  Relief  Laws  and  (ii)  general
principles of equity (regardless of whether such enforceability is considered in a proceeding at law or in equity).

(c)

No consent, approval, authorization or order of, or filing, registration or qualification with, any court or Governmental Authority

or third party is required in connection with the execution, delivery or performance by such Person of this Amendment.

(d)

The execution and delivery of this Amendment does not (i) violate, contravene or conflict with any provision of its Organization

Documents or (ii) materially violate, contravene or conflict with any Laws applicable to it.

5.    Representations. The Loan Parties represent and warrant to the Lenders that the representations and warranties of the Loan Parties set forth in
Article VI of the Credit Agreement are true and correct in all material respects on and as of the date hereof, except to the extent that such representations and
warranties specifically refer to an earlier date, in which case they are true and correct in all material respects as of such earlier date.

6.    Counterparts/Telecopy. This Amendment may be executed in any number of counterparts, each of which when so executed and delivered shall
be  an  original,  but  all  of  which  shall  constitute  one  and  the  same  instrument.  Delivery  of  executed  counterparts  of  this  Amendment  by  telecopy  or  other
electronic imaging means (i.e., .pdf) shall be effective as an original.

7.    GOVERNING LAW. THIS AMENDMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAW

OF THE STATE OF NEW YORK.

 
IN  WITNESS  WHEREOF,  each  of  the  parties  hereto  has  caused  a  counterpart  of  this  Amendment  to  be  duly  executed  and  delivered  and  this

Amendment shall be effective as of the date first set forth above.

BORROWER:                INNERWORKINGS, INC.,

a Delaware corporation

By:    /s/ Donald W. Pearson                    
Name:    Donald W. Pearson    
Title:    CFO            

GUARANTORS:            EYELEVEL, INC.,

an Oregon corporation

By:    /s/ Will Atkins                
Name:    Will Atkins        
Title:    Director            

ADMINISTRATIVE AGENT:        BANK OF AMERICA, N.A.,

as Administrative Agent

By:    /s/ Felicia Brinson                    
Name:    Felicia Brinson        
Title:    Assistant Vice President    

LENDERS:                BANK OF AMERICA, N.A.,

as a Lender, an L/C Issuer and the Swing Line Lender

By:    /s/ Michael J. Haas                    
Name:    Michael J. Haas        
Title:    Senior Vice President    

JPMORGAN CHASE BANK, N.A.,
as a Lender

By:    /s/ Jeremy M. Tworek                        
Name:    Jeremy M. Tworek    
Title:    Executive Director    

PNC BANK, NATIONAL ASSOCIATION,
as a Lender

By:    /s/ Robert G. Stevens                    
Name:    Robert G. Stevens    
Title:    Vice President        

ASSOCIATED BANK, N.A.,
as a Lender

By:    /s/ Craig Thessin                    
Name:    Craig Thessin        
Title:    Senior Vice President    

THE NORTHERN TRUST COMPANY,
as a Lender

By:                                
Name:                
Title:                

                    
U.S. BANK NATIONAL ASSOCIATION,
as a Lender

By:    /s/ Phillip Salter                
Name:    Phillip Salter    
Title:    Vice President    

Subsidiaries of InnerWorkings, Inc. 

Exhibit 21.1

Place of Formation

Name of Subsidiary

United States Subsidiaries

DB Studios, Inc.

E-Corporate Printers, Inc.

EYELEVEL, Inc.

INWK EMEA, LLC

INWK Holdings LLC

InnerWorkings Luxembourg IP S.à r.l. LLC

Print Systems, Inc.

Screened Images, Inc.

Traderunner LLC

Foreign Subsidiaries

INWK Costa Rica S.A.

INWK de El Salvador, S. de R.L. De C.V.

INWK de Guatemala S.A.

Cirqit De Honduras S. de R.L. De C.V.

InnerWorkings Servicios, S.A.

Cirqit Servicios de Impresion S.A.

Innerworkings Servicios Ltda.

Eyelevel Distribution Services s.r.o.

EYELEVEL Limited

EYELEVEL, LLC

EYELEVEL Design Ltda

EYELEVEL Sociedad de Responsibilidad Limitada de Capital Variable

EYELEVEL Solutions Pty Ltd

EYELEVEL Solutions LTD.

EYELEVEL s.r.o.

EYELEVEL Xiamen Manufacturing

Taizhou Eyelevel Store Fixtures Co., Ltd.

Guangzhou InnerWorkings Trading Company Limited

Iconomedia Sarl

InnerWorkings Andina S.A.S.

InnerWorkings IWARG S.A.

InnerWorkings Asia Pacific Limited

InnerWorkings Belgium SPRL/BVBA

InnerWorkings Brasil Gerenciamento de Impressoes Ltda.

InnerWorkings Canada, Inc.

InnerWorkings Comercio de Produtos de Marketing Ltda.

InnerWorkings Deutschland GmbH

InnerWorkings Mena DMCC

InnerWorkings EMEA Holdings LP

InnerWorkings Europe Limited

California

Delaware

Oregon

Delaware

Delaware

Delaware

Michigan

New Jersey

Delaware

Costa Rica

El Salvador

Guatemala

Honduras

Ecuador

Chile

Chile

Czech Republic

Hong Kong

Russia

Brazil

Mexico

Australia

United Kingdom

Czech Republic

China

China

China

France

Colombia

Argentina

Hong Kong

Belgium

Brazil

Canada

Brazil

Germany

Dubai

United Kingdom

United Kingdom

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
InnerWorkings France SAS

InnerWorkings Hellas M.I.K.E

InnerWorkings India Private Limited

InnerWorkings Instanbul Grafik, Reklam, Iletisim ve Matbaa Hizmetleri Ticaret Limited Sirketi

InnerWorkings Iberica S.L.

InnerWorkings Italia S.R.L.

InnerWorkings Japan KK

InnerWorkings Korea Ltd.

Innerworkings LATAM SA

InnerWorkings Latin America, S.L.

InnerWorkings Luxembourg IP S.à r.l.

InnerWorkings Nederland BV

InnerWorkings (NI) Limited

InnerWorkings Peru S.A.C.

InnerWorkings Polska Spolka z Ograniczona Odpowiedzialnoscia

InnerWorkings Portugal, Unipessoal LDA

InnerWorkings Rus LLC

InnerWorkings Singapore Private Limited

InnerWorkings South Africa (Pty) Ltd.

InnerWorkings Trading & Commerce (Shanghai) Co. Ltd.

InnerWorkings Turkey Baski Malzemeleri Ticaret Limited Şirketi

InnerWorkings Europe Limited (Etrinsic Limited French Branch)

InnerWorkings Ukraine LLC

INWK Uruguay S.A.

INWK Mexico S de R.L. De C.V.

INWK Panama S.A.

INWK Puerto Rico Inc.

INWK Republica Dominicana S.R.L.

InnerWorkings Switzerland GmbH

Merchandise Mania Limited

PPA (International) Limited

Professional Packaging Services Limited

Traderunner Inc.

Xiamen Eyelevel Commercial Equipments Co., Ltd.

Xpando Media (Ireland) Ltd. d/b/a Innerworkings Ireland

France

Greece

India

Turkey

Spain

Italy

Japan

South Korea

Venezuela

Spain

Luxembourg

Netherlands

Northern Ireland

Peru

Poland

Portugal

Russia

Singapore

South Africa

China

Turkey

France

Ukraine

Uruguay

Mexico

Panama

Puerto Rico

Dominican Republic

Switzerland

United Kingdom

Hong Kong

United Kingdom

Puerto Rico

China

Ireland

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consent of Independent Registered Public Accounting Firm

Exhibit 23.1

We consent to the incorporation by reference in the Registration Statements (Form S-8 Nos. 333-211883, 333-196759, 333-137173, 333-165363, 333-175103,
333-183311  and  333-227294)  pertaining  to  the  InnerWorkings,  Inc.  2006  Stock  Incentive  Plan,  of  our  reports  dated  March  19,  2019,  with  respect  to  the
consolidated financial statements and schedule of InnerWorkings, Inc. and subsidiaries, and the effectiveness of internal control over financial reporting of
InnerWorkings, Inc. and subsidiaries included in this Annual Report (Form 10-K) for the year ended December 31, 2018.

/s/ Ernst & Young LLP

Chicago, Illinois
March 19, 2019

  
 
 
Exhibit 31.1

I, Richard S. Stoddart, certify that:

1. I have reviewed this Annual Report on Form 10-K of InnerWorkings, Inc.;

CERTIFICATION

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the

statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the

financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.  The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and  procedures  (as  defined  in
Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for
the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision,
to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated  subsidiaries,  is  made  known  to  us  by  others  within  those  entities,
particularly during the period in which this report is being prepared;

(b)  Designed  such  internal  control  over  financial  reporting,  or  caused  such  internal  control  over  financial  reporting  to  be  designed  under  our
supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in
accordance with generally accepted accounting principles;

(c)  Evaluated  the  effectiveness  of  the  registrant’s  disclosure  controls  and  procedures  and  presented  in  this  report  our  conclusions  about  the

effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)  Disclosed  in  this  report  any  change  in  the  registrant’s  internal  control  over  financial  reporting  that  occurred  during  the  registrant’s  most

recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the

registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)  All  significant  deficiencies  and  material  weaknesses  in  the  design  or  operation  of  internal  control  over  financial  reporting  which  are

reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any  fraud,  whether  or  not  material,  that  involves  management  or  other  employees  who  have  a  significant  role  in  the  registrant’s  internal

control over financial reporting.

By:  

/ S /    RICHARD S. STODDART

Richard S. Stoddart

Chief Executive Officer

Date: March 19, 2019

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
Exhibit 31.2

I, Donald W. Pearson, certify that:

1. I have reviewed this Annual Report on Form 10-K of InnerWorkings, Inc.;

CERTIFICATION

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the

statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the

financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.  The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and  procedures  (as  defined  in
Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for
the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision,
to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated  subsidiaries,  is  made  known  to  us  by  others  within  those  entities,
particularly during the period in which this report is being prepared;

(b)  Designed  such  internal  control  over  financial  reporting,  or  caused  such  internal  control  over  financial  reporting  to  be  designed  under  our
supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in
accordance with generally accepted accounting principles;

(c)  Evaluated  the  effectiveness  of  the  registrant’s  disclosure  controls  and  procedures  and  presented  in  this  report  our  conclusions  about  the

effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)  Disclosed  in  this  report  any  change  in  the  registrant’s  internal  control  over  financial  reporting  that  occurred  during  the  registrant’s  most

recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the

registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)  All  significant  deficiencies  and  material  weaknesses  in  the  design  or  operation  of  internal  control  over  financial  reporting  which  are

reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any  fraud,  whether  or  not  material,  that  involves  management  or  other  employees  who  have  a  significant  role  in  the  registrant’s  internal

control over financial reporting.

By:  

/ S /    DONALD W. PEARSON

Donald W. Pearson

Chief Financial Officer

Date: March 19, 2019

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 32.1

In connection with the Annual Report of InnerWorkings, Inc. (the “Company”) on Form 10-K for the period ending December 31, 2018, as filed with
the Securities and Exchange Commission on the date hereof (the “Report”), we, Richard S. Stoddart, Chief Executive Officer of the Company, and Donald W.
Pearson, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act
of 2002, to our knowledge, that:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)  The  information  contained  in  the  Report  fairly  presents,  in  all  material  respects,  the  financial  condition  and  results  of  operations  of  the

Company.

By:

By:

Date: March 19, 2019

/ S /    RICHARD S. STODDART

Richard S. Stoddart

Chief Executive Officer

/ S /    DONALD W. PEARSON

Donald W. Pearson

Chief Financial Officer