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Innodata

inod · NASDAQ Technology
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Industry Information Technology Services
Employees 5001-10,000
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FY2019 Annual Report · Innodata
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Fellow	Stockholders,	

Entering	2020,	we	had	positioned	Innodata	as	a	high-value	AI-based	solutions	provider	serving	
larger	markets	than	before	and	poised	to	deliver	sustainable,	improving	financial	performance.	
Although	the	COVID-19	health	crisis	has	created	significant	market	disruption,	I	still	believe	we	
can	deliver	meaningful	progress	along	these	lines	in	2020.	I’m	going	to	share	with	you	why	I	
think	that	and	how	we’re	managing	the	Company	to	maintain	our	resiliency	and	safeguard	the	
momentum	we	were	achieving.	

When	we	set	out	to	position	the	Company	around	AI-based	solutions	three	years	ago,	our	initial	
aim	was	to	develop	world-class	AI	engineering	capabilities	and	to	use	AI	to	improve	our	gross	
margins.	Consequently,	we	hired	a	strong	team	of	AI	technologists,	and	the	technology	they	
developed,	in	combination	with	other	initiatives,	pushed	our	gross	margins	(excluding	
depreciation	&	amortization	expense)	from	31%	in	2017	to	38%	in	2019.	We	think	of	this	our	
AI	“Act	I”.	

Our	AI	“Act	II”	needed	to	be	about	revenue	growth,	since	even	as	our	gross	margins	improved	
year-over-year,	our	revenues	declined	due	to	the	secular	headwinds	faced	by	our	publishing	
customers.	We	asked	ourselves,	“How	can	we	use	our	cutting-edge	AI	capabilities	to	break	into	
new	larger,	growing	markets?”	

To	help	figure	that	out,	in	early	2019,	we	augmented	our	executive	team	with	a	new	chief	
product	officer	who	helped	define	and	develop	solutions	that	utilized	our	core	capabilities	(i.e.,	
human	experts	+	advanced	AI)	to	serve	new	markets	(i.e.,	enterprises	in	financial	services,	
media,	healthcare	and	other	sectors	facing	challenges	using	data	for	AI	and	digital	
transformation).	We	also	formed	a	product	engineering	team	that	built	additional	platforms	to	
round	out	our	offerings,	and	a	marketing	team	that	launched	a	new	website	featuring	our	
revamped	product/services	architecture	and	executed	a	series	of	targeted	marketing	
campaigns.	

The	reward	came	as	we	watched	our	pipeline	start	to	grow	with	new	customers	in	new	
markets	-		banks,	hedge	funds,	financial	news	providers,	pharma	companies,	start-ups,	media	
companies	and	others.	They	were	looking	to	harness	AI	to	lower	costs,	increase	productivity	
and	organize	data	in	ways	that	could	be	used	for	better	decision	making	and/or	give	them	a	
competitive	edge,	but	they	had	struggled	to	find	solutions	that	we	were	equipped	to	offer.	Our	
business	was,	we	believed,	positioned	for	solid,	double-digit	growth.	

Confronted	with	the	COVID-19	crisis,	we	defined	our	priorities	to	be	(1)	keeping	our	employees	
safe;	(2)	taking	care	of	our	valued	customers;	and	(3)	preserving,	to	the	greatest	extent	
possible,	the	business	momentum	we	had	coming	into	2020.	

Toward	those	ends,	we	triggered	our	business	continuity	plan	(BCP)	on	March	11,	successfully	
deploying	91%	of	our	almost	4,000	employees	to	working	from	home	with	the	proper	
technological	tools	and	access.	By	doing	so,	we	helped	our	employees	stay	safe	and	continued	
to	support	our	customers	without	interruption.	I	want	to	take	this	opportunity	to	express	my	
deep	gratitude	and	appreciation	for	our	operations	teams	who	were	behind	our	successful	BCP	

 
 
	
	
	
	
	
	
	
implementation.	While	we	have	always	taken	BCP	planning	and	testing	seriously,	even	the	best	
laid	plans	are	only	as	good	as	those	who	execute	them.	The	work	that	our	operations	team	did	
to	implement	these	plans	was,	simply	stated,	extraordinary.	We	continue	to	receive	kudos	from	
many	of	our	customers	for	the	way	we	proactively	and	expertly	activated	our	BCP.	(As	an	aside,	
many	of	our	customers	are	contributing	to	the	COVID-19	fight	in	meaningful	ways,	and	it	is	an	
honor	that	the	work	that	we’re	doing	is	part	of	this).	

We	have	retained	all	the	key	capabilities	we	will	need	to	continue	our	new	business	
momentum	as	the	business	environment	normalizes.	And	even	now,	we	are	actively	pursuing	
and	signing	new	deals.	With	our	strict	cost	controls,	we	expect	to	preserve	our	strong	balance	
sheet.	When	we	return	to	our	robust	growth	trendline	from	the	start	of	this	year	will	depend	on	
how	quickly	our	customers	adjust	to	these	uncertain	times.	However,	we	remain	cautiously	
optimistic	near-term	and	very	excited	about	the	longer-term	opportunities	for	the	Company.	

As	you	will	see	in	our	proxy	statement,	in	order	to	best	guide	the	Company’s	transformation	
into	a	market-leader	in	the	fast-growing	AI	solutions	market,	we	are	making	some	changes	to	
our	Board	of	Directors.		Effective	as	of	our	Annual	Stockholders	Meeting,	we	have	reduced	our	
board	size	and	will	bifurcate	the	roles	of	Chief	Executive	Officer	and	Chairman	of	the	Board	of	
Directors.	I’m	pleased	that	Nick	Toor,	an	independent	director	and	a	significant	stockholder,	
and	someone	I	have	known	and	respected	for	over	a	decade	and	now	consider	a	partner	in	our	
effort,	has	agreed	to	take	on	the	role	of	board	chairman	upon	election	at	the	Annual	
Stockholders	Meeting.	

We	commit	to	do	everything	in	our	power	to	ensure	that	our	stockholders,	customers	and	
employees	realize	the	benefits	of	our	efforts.		

Sincerely,	

Jack	S.	Abuhoff	
Chairman,	President	&	CEO	
April	16,	2020	

	
	
	
	
	
	
 
 
 
 
 
UNITED STATES 
SECURITIES AND EXCHANGE COMMISSION 
WASHINGTON, D.C. 20549 

(Mark One) 
    ANNUAL REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934  

For the fiscal year ended December 31, 2019 

   TRANSITION REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934  

FORM 10-K 

Commission file number 001-35774 

INNODATA INC. 
(Exact name of registrant as specified in its charter) 

Delaware 
 (State or other jurisdiction of  
incorporation or organization) 

55 Challenger Road 
Ridgefield Park, New Jersey 
 (Address of principal executive offices)  

(201) 371-8000 
 (Registrant's telephone number)  

13-3475943 
(I.R.S. Employer Identification No.) 

07660 
(Zip Code) 

Securities registered under Section 12(b) of the Exchange Act: 

Title of Each Class 
Common Stock $.01 par value 

                      Preferred Stock Purchase Right 

  Name of Each Exchange on Which Registered 

The Nasdaq Stock Market LLC 
   The Nasdaq Stock Market LLC 

Securities registered under Section 12(g) of the Exchange Act:  

   None 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  
Yes    No  

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange 
Act. Yes    No  

Indicate  by  check  mark  whether  the  Registrant  (1)  has  filed  all  reports  required  to  be  filed  by  Section  13  or  15(d)  of  the 
Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required 
to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes    No  

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted 
pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period 
that the registrant was required to submit such files).    Yes      No   

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller 
reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller 
reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. 
Large accelerated filer  
Emerging growth company  

Non-accelerated  filer                        Smaller  reporting  company       

Accelerated filer  

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period 
for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. 
 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). 
Yes    No  

The aggregate market value of the registrant’s common stock held by non-affiliates of the registrant (based on the closing price 
reported on The Nasdaq Stock Market on June 28, 2019) was $22,277,574. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The number of outstanding shares of the registrant’s Common Stock, $.01 par value, as of March 16, 2020 was 24,459,359. 

DOCUMENTS INCORPORATED BY REFERENCE 

Portions of the Registrant’s definitive proxy statement for the 2020 Annual Meeting of Stockholders are incorporated by 
reference in Items 10,11,12,13 and 14 of Part III of this Form 10-K.

  
 
 
 
 
 
INNODATA INC. 
Form 10-K 
For the Year Ended December 31, 2019 

TABLE OF CONTENTS   

Part I 

Business 
Risk Factors 
Unresolved Staff Comments 
Properties 
Legal Proceedings 
Mine Safety Disclosures 

Part II 
Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer 
Purchases of Equity Securities 
Selected Financial Data 
Management’s Discussion and Analysis of Financial Condition and Results of 
Operations 
Quantitative and Qualitative Disclosures about Market Risk 
Financial Statements and Supplementary Data 
Changes in and Disagreements with Accountants on Accounting and Financial 
Disclosure  
Controls and Procedures 
Management’s Annual Report on Internal Control over Financial Reporting  
Other Information 

Part III 

Directors, Executive Officers and Corporate Governance 
Executive Compensation 
Security Ownership of Certain Beneficial Owners and Management and Related 
Stockholder Matters 
Certain Relationships and Related Transactions, and Director Independence 
Principal Accountant’s Fees and Services 

Item 1. 
Item 1A. 
Item 1B. 
Item 2. 
Item 3. 
Item 4. 

Item 5. 

Item 6. 
Item 7. 

Item 7A. 
Item 8. 
Item 9. 

Item 9A. 

Item 9B. 

Item 10. 
Item 11. 
Item 12. 

Item 13. 
Item 14. 

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Item 15. 
Item 16. 

Exhibits, Financial Statement Schedules 
Form 10-K Summary                                                                                                                                          

          42 
          42 

Part IV 

Signatures 

43 

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PART I 

Disclosures  in  this  Form  10-K  contain  certain  forward-looking  statements,  including  without 
limitation,  statements  concerning  our  operations,  economic  performance,  and  financial  condition.    These 
forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation 
Reform Act of 1995. Words such as “project,” “head start,” “believe,” “expect,” “can,” “continue,” “could,” 
“intend,”  “may,”  “should,”  “will,”    “anticipate,”  “indicate,”  “point  to,”  “forecast,”  “predict,”  “likely,” 
“goals,” “optimistic,” “foster,” “estimate,” “plan,” “potential,” or the negatives thereof, and other similar 
expressions generally identify forward-looking statements. 

These forward-looking statements are based on management’s current expectations, assumptions and 
estimates and are subject to a number of risks and uncertainties, including, without limitation, that contracts 
may be terminated by clients; projected or committed volumes of work may not materialize; the primarily at-
will nature of contracts with our Digital Data Solutions clients and the ability of these clients to reduce, delay 
or  cancel  projects;  the  likelihood  of  continued  development  of  the  markets,  particularly  new  and  emerging 
markets,  that  our  services  support;  continuing  Digital  Data  Solutions  segment  revenue  concentration  in  a 
limited number of clients; continuing Digital Data Solutions segment reliance on project-based work; inability 
to replace projects that are completed, canceled or reduced; our dependency on content providers in our Agility 
segment;  difficulty  in  integrating  and  deriving  synergies  from  acquisitions,  joint  venture  and  strategic 
investments;  potential  undiscovered  liabilities  of  companies  and  businesses  that  we  may  acquire;  potential 
impairment of the carrying value of goodwill and other acquired intangible assets of companies and businesses 
that we acquire; changes in our business or growth strategy; depressed market conditions; changes in external 
market factors; the ability and willingness of our clients and prospective clients to execute business plans which 
give rise to requirements for our services; changes in our business or growth strategy; the emergence of new 
or  growing  competitors;  various  other  competitive  and  technological  factors;  the  Company’s  use  of  and 
reliance  on  information  technology  systems,  including  potential  security  breaches,  cyber-attacks,  privacy 
breaches or data breaches that result in the unauthorized disclosure of consumer, client, employee or Company 
information, or service interruptions; and other risks and uncertainties indicated from time to time in our filings 
with the Securities and Exchange Commission. 

Our actual results could differ materially from the results referred to in forward-looking statements. In 
light of these risks and uncertainties, there can be no assurance that the results referred to in forward-looking 
statements contained in this Form 10-K will occur, and you should not place undue reliance on these forward-
looking statements.  These forward-looking statements speak only as of the date hereof. 

We undertake no obligation to update or review any guidance or other forward-looking statements, 
whether as a result of new information, future developments or otherwise, except as may be required by the 
federal securities laws. 

Item 1. Business.    

Business Overview 

Innodata Inc. (NASDAQ: INOD) (including its subsidiaries, the “Company”, “Innodata”, “we”, “us” 
or “our”) is a global data engineering company. We solve complex data challenges that companies face when 
they build and maintain artificial intelligence (AI) systems and analytics platforms. 

To deliver our services and solutions, we use a combination of human expertise and technology. Our 
3,000+ employees  span 10 countries and are experts in data pertaining to many professional fields. Our core 
technology harnesses machine learning and deep learning (branches of AI) to augment human expertise. Our 
hybrid approach of using AI in conjunction with human experts enables us to deliver superior data quality with 
even the most complex and sensitive data. 

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We  also  provide  AI-augmented  software-as-a-service  (SaaS)  platforms  for  customers  who  wish  to 

perform their own data engineering tasks and for niche, industry-specific data-intensive use cases. 

We developed our capabilities and honed our customer- and quality-centric culture progressively over 
the  last  20  years  providing  data  services  for  many  of  the  world’s  most  demanding  information  companies. 
Approximately three years ago, we formed Innodata Labs, a research and development center, that developed 
and applied machine learning and emerging AI to our large-scale, human-intensive data operations. Last year, 
we began packaging the capabilities that emerged from this effort in order to address the large and growing 
market  of  enterprises  that  seek  data  engineering  services  to  harness  data  and  AI  to  drive  analytics  and 
performance. 

Market Opportunity 

Companies across industry verticals are increasingly seeking to develop AI-based applications for an 
ever-increasing  variety  of  use  cases  such  as  self-driving  cars,  surveillance  systems,  automated  medical 
diagnostics,  digital  assistants  and  chatbots  and  contract  review.  These  applications  depend  upon  high-
performing AI algorithms in areas such as speech recognition, image recognition, and text recognition. For AI-
based algorithms to perform accurately, they need to be trained on large amounts of high-quality data.  

The problem is that many projects fail, stall or perform inadequately because data sciences teams are 
unable to perform the complex and resource-intensive data preparation tasks necessary to properly train, tune, 
and operationalize AI models. Innodata seeks to become the world’s leading data engineering company, helping 
data scientists with their most complex and mission-critical data preparation tasks. 

Preparing high-quality data takes up 80% of the time for most AI and machine learning projects. Data 
preparation includes data annotation (which is estimated to take up 25% of the time) and data transformation 
(which includes data identification, aggregation, cleansing and augmentation and is estimated to take 55% of 
the time).1 Moreover, many data sciences teams lack the technology and resources to perform data annotation 
and data transformation tasks. In a recent survey, 19% of companies responding stated that lack of data or data 
quality issues was a main bottleneck holding back further AI adoption.2 An IBM senior vice president of cloud 
and cognitive software recently conceded that data-related challenges are a top reason IBM clients have halted 
or canceled AI projects.3 

Increasingly, data sciences teams seek partners that can perform data preparation functions for them at 
large-scale and at high quality, while using automated tools to minimize cost. Moreover, as AI projects become 
more  specialized  and  mission-critical,  data  preparation  is  becoming  increasingly  complex,  requiring  deep 
domain knowledge and an infrastructure in which data security is assured. We believe that Innodata is ideally 
situated to be such a partner. 

The market for AI and machine learning-relevant data preparation solutions is estimated to grow from 

$1.5 billion in 2019 to $3.5 billion by the end of 2024.4 

1 Cognilytica Research, Data Engineering, Preparation, and Labeling for AI in 2019 (January 31, 2019) 
2 O’Reilly Media Inc., AI Adoption in the Enterprise: How Companies Are Planning and Prioritizing AI Projects in 
Practice (2019) 
3 Jared Council, Data Challenges Are Halting AI Projects, IBM Executive Says, Wall Street Journal, May 28, 2019, 
https://www.wsj.com/articles/data-challenges-are-halting-ai-projects-ibm-executive-says-11559035800 (last visited 
March 16, 2020). 

4 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Competitive Strengths 

Our Data Quality 

We believe we achieve industry-leading data quality by leveraging our technology, our large staff of 
human experts, and the culture we have cultivated over many years of providing high-quality data to the most 
demanding customers. 

For  the  past  three  years,  we  have  been  designing  and  refining  our  approach  for  combining  human 
experts and AI to produce large-scale, highly accurate data. In our approach, AI networks automatically perform 
much of the required processing and human experts perform processing that the AI cannot perform at a high 
level of confidence. The human output is fed back into the AI network, which, as a result, “learns” and becomes 
“smarter” over time, achieving progressively greater levels of automation while maintaining the highest levels 
of quality. (See “Our Technology and Infrastructure”, below.) 

Our 3,000+ experts have deep domain knowledge in a wide diversity of data domains. They are selected 
on  the basis  of  data acumen,  analytical  ability,  and  deep  domain  proficiency.  (See  “Our  Domain  Experts”, 
below.)   

Our culture of quality is critical to achieving and sustaining high data quality. Our culture has been 
cultivated over our decades of experience performing data-related tasks for leading global companies, including 
the  four  largest  global  information  companies  with  which  we  have  10-plus  year  relationships  building  and 
maintaining many of their leading data products. 

We  maintain  independent  quality  assurance  centers  that  comply  with  and  are  certified  to  the  ISO 

9001:2008 quality management system standards. 

Our Domain Experts 

We  have  over  3,000  employees  with  deep  data  domain  expertise  in  various  fields,  including  law, 
sciences, health, finance, and technology. Many of them hold advanced degrees. They process data in over 25 
languages. Most work from our global operations centers in India, Israel, Sri Lanka and the Philippines. For 
annotating complex or sensitive data, our expert staff provides an attractive alternative to the crowdsourced 
labor pools utilized by many of our competitors typically for mundane tasks. They are especially well-suited 
for high-context data, such as legal contract classification, medical images, medical records, and scientific and 
legal literature. 

Our Technology 

Over  the  past  three  years,  we  have  built  a  technology  infrastructure  that  automates  complex  data 
annotation  and  data  transformation  tasks.  Our  technology  infrastructure  combines  advanced  dataflow,  deep 
learning  (a  branch  of  AI),  and  purpose-built  applications  used  by  human  experts,  which  we  refer  to  as 
“workbenches”.  This  infrastructure  enables  us  to  perform  data  annotation  and  data  transformation  at 
progressively higher levels of efficiency without compromising quality as it continuously learns from human 
experts. 

Our  dataflow  technology  enables  us  to  configure  workflows  for  specific  data  annotation  and 
transformation requirements. This is where we oversee and manage our AI, setting and refining our accuracy 
thresholds and quality assurance parameters that route data for human expert review when required. 

We have built and deployed our AI as a suite of domain-specific and task-specific microservices each 
of which performs a discrete data-related task automatically. The AI microservices have a range of capabilities 
for data annotation and data transformation including deep sequence labelling, categorization, segmentation and 

5 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
sequence-to-sequence mapping. For each cognitive task an AI microservice performs, it provides a confidence 
score.  A  confidence  score  at  or  above  an  established  accuracy  threshold  means  no  human  expert  review  is 
required. A confidence score below an established accuracy threshold means human expert review is required.  

When expert review is required, the dataflow automatically routes data to an appropriate human expert. 
Our  human  experts  use  workbenches  that  enable  them  to  quickly  and  efficiently  review  the  data  and  make 
judgements.  The  workbenches  then  retroactively  feed  back  the  expert-reviewed  work  into  the  deep  neural 
network, enabling it to learn and become smarter. This feature is commonly known as “human-in-the-loop”. It 
results in continuous, predictable improvement and progressively greater levels of automation. 

Our Infrastructure 

Our infrastructure supports a range of strategies to suit our clients’ needs for data security, compliance, 
scalability and reliability. We host data and applications in our own data centers at our operations centers, in 
our clients’ data centers, and on third-party cloud services that provide the benefit of “infinite scalability” of 
hardware  resources.  Our  data  operations  are  linked  by  multi-redundant  data  connections.  Our  Wide  Area 
Network – along with our Local Area Networks, Storage Area Networks and data centers – is configured with 
industry standard redundancy, often with more than one backup to establish 24x7 availability.  In 2019, our 
Wide  Area  Network  had  99.96%  uptime  excluding  scheduled  maintenance.  We  encrypt  all  sensitive 
information, both at rest and in motion, to the Advanced Encryption Standard 256 or similar standard, and we 
employ  a  range  of  security  features,  including  managed  firewalls  and  intrusion  services.  (See  “Information 
Security”, below.) 

Our Breath of Capabilities 

We  are  able  to  address  clients  at  their  highest  point  of  need.  For  example,  we  may  provide  data 
annotation for a data sciences team building an application to manage complex text documents. For another 
client with the same requirement but without a sophisticated data sciences team, we might provide our data 
transformation solution that extracts key data points from the contracts using our trained AI algorithms and 
outputs normalized digital data into its existing application via an API. For still another client that also lacks 
such an application, we would provide our data analytics platform. 

In  addition,  we  are  able  to  provide  a  wide  range  of  data  transformation  services  to  meet  clients’ 
requirements.  For  example,  for  clients  needing  to  aggregate  data  from  thousands  of  web  pages  prior  to 
annotating the data, we deploy AI-enabled web extraction technology together with transformations that convert 
web pages and PDF documents into digital text. 

Growth Strategy 

Our strategy for growth is to become the world’s leading data engineering company. Toward this end, 
in 2019 we re-designed our solutions and product portfolio in order to address the needs of enterprises across 
verticals for data annotation and data transformation. These solutions and products leverage the data services 
we have provided historically for large information companies and the significant investments we have made 
in AI technology over the past three years. 

By expanding our product offerings in this way, we also aim to dramatically expand our addressable 
market, creating greater opportunities for the Company’s growth. While our historical core market for providing 
data services to information companies is relatively small (estimated by us to be approximately $250 million 
and to  not  show  growth over the  next  several years),  the market  for  AI  and machine  learning-relevant data 
preparation solutions is estimated to grow from $1.5 billion in 2019 to $3.5 billion by the end of 20245, propelled 

5 Cognilytica Research, Data Engineering, Preparation, and Labeling for AI 2020 (January 31, 2020) 

6 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
by overall enterprise AI spend that is projected to reach $53.06 billion by 2026, registering a CAGR of 35.4% 
from 2019 to 2026.6 

In  addition  to  expanding  our  core  addressable  market,  we  intend  to  shift  our  revenue  mix  from 
“services” to “solutions” and “SaaS products”. We differentiate “solutions” from “services” by the extent to 
which they are repeatable, address generalized requirements, and are technology-enabled. Solutions and SaaS 
products tend to result in revenue that produces relatively higher margins and is often recurring in nature. 

We believe that as we grow revenue, our business model will enable us to achieve operating income 

growth that is a multiple of revenue growth. 

In  order  to  execute  our  strategy,  we  have  recruited  senior  product  management  and  technology 
executives,  expanded  our  direct  sales  team,  refreshed  our  messaging  and  visual  identity,  and  expanded  our 
digital marketing and product engineering functions. In 2020, we also intend to drive additional operational 
savings wherever possible and to simplify our business by continuing to review our product portfolio and test 
purposefulness of individual assets against our mission and strategic objectives.  

Products and Services 

Our Solutions and Platforms 

We provide a range of solutions and platforms for solving complex data challenges that companies face 

when they seek to obtain the benefits of AI systems and analytics platforms. 

(i)  Data Annotation 

We help our clients train AI models by annotating data at scale and at industry-leading levels of quality 
such as 99.995% accuracy with an error rate that does not exceed 50 per million. The quality of training data is 
critical for ensuring that a client’s AI models perform well. We annotate text, images, audio and video data for 
the most complex AI models, including computer vision, sentiment analysis, entity linking, text categorization, 
and syntactic parsing/tagging. 

Our image and video annotation services and platforms may be used to annotate, or label, objects or 
people  in  images/video  for  facial  recognition  systems  and  automated  object  identification  systems  and  in 
aerial/satellite imagery for autonomous driving/flying applications. 

Our text annotation services and platforms may be used to convert raw text data into richly tagged, AI 
training data. We accommodate a wide range of input formats and taxonomies, and we perform a wide variety 
of complex tasks including entity annotation, relationship annotation, co-reference annotation, event annotation, 
multi-label annotation, and document labelling. 

We provide image/video data annotation and text annotation as full solutions, in which we provide all 
required  technology,  infrastructure  and  expert  resources.  Beginning  in  early  2020,  we  will  also  provide 
image/video data annotation platforms and text annotation platforms for our clients to license for internal use. 

We provide data annotation for a variety of complex requirements in healthcare, compliance, scientific, 

financial and legal markets. 

6 Allied Market Research, Enterprise Artificial Intelligence (AI) Market Outlook-2026 (2020) 

7 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(ii) 

Data Transformation 

We provide AI-based data transformation solutions for high-accuracy data identification, aggregation, 
cleansing, augmentation and extraction. Our solutions utilize highly-trained AI models and experts who custom-
train the models for our clients’ most complex and unique requirements.   

Our data transformation platform enables data to be extracted from websites, as well as internal data 
stores; converted from disparate formats including PDF; enriched with the necessary semantics, metadata and 
linking; and classified in accordance with an ontology or knowledge graph. 

Our  data  transformation  solutions  may  be  consumed  via  API,  so  that  they  can  be  utilized  as 
infrastructure by clients with ongoing needs for such services. We also provide a platform for clients to license 
for performing analytics on extracted data points. 

(iii) 

Data Curation 

For clients that need to maintain mission-critical databases of structured data, or fuse separately-created 
databases into a single, unified, high-quality source of data that can be relied upon for a variety of corporate 
functions  and  products  (often  referred  to  as  a  “golden  source”  of  data),  we  provide  AI-based  data  curation 
solutions that include data collection across external and internal data sources, data hygiene, data consolidation, 
and data compliance. 

(iv) 

Intelligent Automation 

Enterprises are increasingly looking to re-invent business processes to take advantage of advancements 
in AI and machine learning, computing, and storage. Many seek easier ways these advanced capabilities can be 
trained, deployed, and leveraged. For clients with critical business processes that involve documents, images, 
text, emails and other unstructured data, we deploy a range of technologies, including AI and robotic process 
automation (RPA), to eliminate repetitive tasks, automate where possible, speed up operations, and shift internal 
talent to creative and analytical work. 

We provide intelligent automation for an increasing diversity of complex functions. At present, these 
include  IP  rights  management,  contract  management,  client  relationship  management,  regulatory  change 
management, underwriting, and content operations management. 

(v) 

Intelligent Data Platforms 

We build and manage intelligent data platforms that address specific, niche market requirements with 
our data engineering technologies. We deploy these platforms as software-as-a-service (SaaS) and as managed 
data  solutions.    To  date,  we  have  built  an  intelligent  data  platform  for  medical  records  data  transformation 
(which we brand as “Synodex”) and for marketing communications/public relations workflow (which we brand 
as “Agility”). 

Our Synodex intelligent data platform transforms medical records into useable digital data organized in 
accordance  with  our  proprietary  data  models  or  client  data  models.  At  the  end  of  2019,  we  had  20  clients 
utilizing  our  Synodex  platform,  including  John  Hancock  Insurance,  the  insurance  operating  unit  of  John 
Hancock Financial (a division of Manulife) and one of the largest life insurers in the United States. 

Our  Agility  intelligent  data  platform  provides  marketing  communications  and  public  relations 
professionals with the ability to target and distribute content to journalists and social media influencers world-
wide and to monitor and analyze global news channels (print, web, radio and TV) and social media channels.   

8 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Agility  has  recently  been  rated  as  superior  to  both  of  its  largest  competitors  in  the  PR  analytics 
marketplace in all of the separately rated categories (including “meets requirements”, “ease of use”, “ease of 
doing business with”, “quality of support”, “ease of administration”, “ease of set-up” and “contact/campaign 
management”) based on customer reviews.7   

The Company’s operations are presently classified and reported in three reporting segments: Digital 

Data Solutions (DDS), Synodex and Agility. 

(vi) 

Other Services for Information Industry Clients 

In addition, we provide a variety of services for clients in the information industry that relate to content 

operations and product development. 

Our Customers 

Our  customers  include  leading  businesses  across  multiple  verticals  including  banking,  insurance, 

financial services, technology, digital retailing and information/media. 

Two customers each generated 10% or more of our total revenues in the 2019 and 2018 fiscal years. In 
2019,  revenues  from  these  two  customers  were  approximately  $8.9  million  or  16%  of  total  revenues,  and 
approximately $5.7 million or 10% of total revenues, respectively. No other client generated more than 10% of 
our  total  revenues  in  2019.  These  two  clients  together  generated  approximately  26%  and  30%  of  our  total 
revenues in the fiscal years ended December 31, 2019 and 2018, respectively. 

We have long-standing relationships with many of our clients, and we have provided services to the 
two clients referenced in the preceding paragraph for over ten years. Our track record of delivering high-quality 
services helps us to solidify client relationships. Many of our clients are recurring clients, meaning that they 
have continued to provide additional projects to us after our initial engagement with them. 

Our agreements with our clients are in many cases terminable on 30 to 90 days’ notice. A substantial 

portion of the services we provide to our clients is subject to their requirements. 

Sales and Marketing 

We  market  and  sell  our  solutions  and  platforms  directly  through  our  professional  staff,  senior 
management  and  direct  sales  personnel  operating  primarily  from  various  locations  in  the  U.S.,  Canada,  the 
United Kingdom and Europe. In addition, we are increasingly developing and expanding our use of strategic 
partnerships and channel relationships for the establishment and development of new and existing clients. 

In  addition  to  our  executive-level  business  development  and  marketing  professionals  and  sales  and 
marketing personnel, we also deploy solutions architects, technical support experts and consultants who support 
the  development  of  new  clients  and  new  client  engagements.  These  resources  work  within  teams  (both 
permanent and ad hoc) that provide support to clients. 

Our  marketing  department  and  sales  professionals  work  together  to  generate  leads.  Our  sales 
professionals identify and qualify prospects, securing direct personal access to decision makers at existing and 
prospective clients. They facilitate interactions between client personnel and our service teams to define ways 
in which we can assist clients with their goals. For each prospective client engagement, we assemble a team of 

7 G2 Crowd Inc. https://www.g2.com/compare/agility-pr-solutions-vs-cision-communications-cloud;  
https://www.g2.com/compare/agility-pr-solutions-vs-meltwater 

9 

  
 
 
 
 
 
 
 
 
  
  
 
 
 
 
our senior employees drawn from various disciplines within our Company. The team members assume assigned 
roles in a formalized process, using their combined knowledge and experience to understand the client’s goals 
and collaborate with the client on a solution. 

Our marketing organization is responsible for developing and increasing the visibility and awareness 
of our brand and our service offerings, defining and communicating our value proposition, generating qualified, 
early-stage leads and furnishing effective sales support tools. 

As part of our marketing strategy we partner with media organizations to build awareness, establish a 
reputation  as  an  industry  thought  leader,  and  generate  leads.  Media  partners  include  trade  associations  and 
publications, trade show producers and consulting organizations. These partnerships are particularly valuable 
in enterprise industries as we build our presence among digital content leaders and decision makers. 

Primary marketing outreach activities include content marketing, event marketing (including exhibiting 
at trade shows, conferences and seminars), direct and database marketing, public and media relations (including 
speaking  engagements),  and  web  marketing  (including  integrated  marketing  campaigns,  search  engine 
optimization, search engine marketing and the maintenance and continued development of external websites). 

Sales  activities  include  lead  generation,  nurturing  leads,  engaging  in  discussions  with  prospective 
clients to understand their needs, demonstrating our products, designing solutions, responding to requests for 
proposals, and managing account and client relationships and activities. 

Personnel from our solutions analysis group, our client services group and our engineering services 
group  closely  support  our  direct  sales  effort.  These  individuals  assist  the  sales  force  in  understanding  the 
technical needs of clients and providing responses to these needs, including demonstrations, prototypes, pricing 
quotations and time estimates. In addition, account managers from our client service group support our direct 
sales effort by providing ongoing project-level support to our clients. 

Competition 

Major competitors for data engineering services across industry verticals include Amazon Sagemaker 
Ground Truth, Appen, CloudFactory, Deepen.ai, Lionbridge, Mighty AI, Scale AI, Talend, and Tamr, several 
of which are large firms with established client bases, as well as technology service providers such as Cognizant 
Technology Solutions, ExlService Holdings, Inc., Genpact Limited, Infosys, and Tata Consultancy Services.  
Companies that compete with us to provide production services in the information industry market include Apex 
CoVantage,  Aptara,  Cenveo,  Macmillan  India,  SPI  Technologies,  JSI  S.A.S.  Groupe  Jouve  and  Thomson 
Digital. 

We compete in the data engineering market by offering high-quality services and competitive pricing 
that  leverage  our  technical  skills,  IT  infrastructure,  offshore  domain  experts  and  economies  of  scale.    Our 
competitive advantages are especially attractive to clients for undertakings that are complex, mission-critical, 
sizable in scope or scale, or that require high levels of information security.   

Each of our Intelligent Data Platforms has its discrete set of competitors. Major competitors for our 
Synodex intelligent data platform are Risk Righter, EMSI, Parameds and a few BPO companies, several of 
which are large firms with established client bases. We also compete with in-house personnel at existing or 
prospective clients who may attempt to duplicate our services in-house or use alternative approaches to fulfill 
their needs.  

Our  Agility  intelligent  data  platform  competes  with  Meltwater,  Cision,  Kantar,  Infomart  and  West 
Corporation, several of which are large firms with established client bases, as well as PR firms that provide 
media monitoring and analysis services and journalist and influencer databases. Our competitors also include 

10 

  
 
 
 
 
 
 
 
 
 
 
 
social media listening companies and start-ups offering platforms to amplify messages by targeting social media 
influencers.   

Intellectual Property 

Innodata depends, in part, upon its proprietary technologies and methodologies, including its AI-based 
data annotation and data transformations platforms, various applications of its platforms, its trained machine 
learning algorithms that support discrete data annotation and transformation tasks, its proprietary data models 
and other intellectual property rights. Innodata has a patent and several patent applications pending and believes 
that the duration of these patents is adequate relative to the expected lives of their applications. Innodata relies 
on a combination of trade secret, license, nondisclosure and other contractual agreements and copyright and 
trademark  laws  to  protect  its  intellectual  property  rights.  Existing  trade  secret  and  copyright  laws  afford 
Innodata only limited protection. 

Innodata enters into confidentiality agreements with its employees, contractors and clients, and limits 
access to and distribution of Innodata’s and Innodata’s clients’ proprietary information. Innodata cannot assure 
that these arrangements will be adequate to deter misappropriation of its proprietary information or that it will 
be able to detect unauthorized use and take appropriate steps to enforce its intellectual property rights. 

Technology Systems 

Our  technology  infrastructure  supports  complex  data  annotation  and  data  transformation  tasks  by 
combining  advanced  dataflow,  deep  learning (a  branch  of  AI),  and  expert  workbenches.  This  infrastructure 
enables us to perform data annotation and data transformation at progressively improved levels of efficiency 
without compromising quality as it continuously learns from human experts. 

Our  dataflow  technology  enables  us  to  configure  workflows  for  specific  data  annotation  and 
transformation requirements. This is where we oversee and manage AI, set our accuracy thresholds and quality 
assurance parameters that route data for human expert review when required. 

We have built and deployed our AI as a suite of domain-specific and task-specific microservices each 
of which performs a discrete data-related task automatically. Our microservices are built on frameworks such 
as TensorFlow that layer algorithms to create artificial neural networks. Each AI microservice may be invoked 
by the dataflow via a RESTful API. The AI microservices have a range of capabilities for data annotation and 
data transformation including deep sequence labelling, categorization, segmentation and sequence-to-sequence 
mapping. Many complex data problems can be solved with a combination of these microservices. For each 
cognitive task an AI microservice performs, it provides a confidence score. A confidence score at or above an 
established  accuracy  threshold  means  no  human  expert  review  is  required.  A  confidence  score  below  an 
established accuracy threshold means human expert review is required.  

When expert review is required, the dataflow automatically routes data to one of our human experts. 
Our  human  experts  use  workbenches  that  enable  them  to  quickly  and  efficiently  review  the  data  and  make 
judgements.  The  workbenches  then  retroactively  feed  back  the  expert-reviewed  work  into  the  deep  neural 
network, enabling it to learn and become smarter. This feature is commonly known as “human-in-the-loop”. It 
results in continuous, predictable improvement and progressively greater levels of automation. 

To  support  our  Agility  intelligent  automation  platform,  we  have  built  a  fully  scalable,  cloud-based 
infrastructure that powers a SaaS experience for global clients on a 24/7 basis. It includes (i) an AI/ML-powered 
big data platform that indexes two billion media items per year, powering media monitoring, media enrichment, 
and  media  database  APIs;  (ii)  a  full  targeting  workflow  platform  that  integrates  media  targeting,  content 
curation, content distribution, integrated newswires, and a newsroom; (iii) a comprehensive database of more 
than 800 thousand global media influencers and journalists; (iv) a media monitoring and analytics engine; and 
(v) a workflow platform for media database research combining AI and machine learning to streamline research 

11 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
workflows for discovery and maintenance of our database. 

To support our Synodex intelligent automation platform, we have built technologies for transforming 
analogue medical records and output of electronic health records (EHR) systems into digital data conforming 
to  proprietary  insurance  medical  data  dictionaries  that  span  diseases  and  impairments,  diagnostic  tests, 
pharmacology and support industry standard codes such as ICD-10 as well as rules engines for processing and 
displaying the digital data. 

Reliability and Availability 

Our  data  storage  and  application  hosting  platform  has  been  built  utilizing  an  innovative  enterprise 
infrastructure platform enabling robust performance scaling, strong security, high availability, and advanced 
business continuity. We support a range of strategies to suit our clients’ needs for data security, compliance, 
scalability and reliability. We host data and applications in our own data centers at our production facilities, in 
our clients’ data centers, and on third-party cloud services which provide the benefit of “infinite scalability” of 
hardware resources.  

Information Security 

Our operations centers in Asia are ISO 27001 certified. When we are processing sensitive information, 
we utilize U.S.-based, co-located data centers in combination with advanced data encryption (both at rest and 
in  motion  to  the  Advanced  Encryption  Standard  256  or  similar  standard)  and  desktop  virtualization 
technologies, safeguarding against that data leaving secured environments in the U.S. We employ a range of 
security features including monitored firewalls and intrusion detection devices. We can deploy on-premises, as 
well, and utilize appropriately certified cloud resources. Our AI microservices can be consumed via API. 

Government Regulation 

We are subject to a number of U.S. federal and state and foreign laws and regulations that relate to our 
business, including those governing privacy and data protection. We comply with the requirements of the United 
States  Health  Insurance  Portability  and  Accountability  Act  of  1996  as  amended  (including  by  the  Health 
Information Technology for Economic and Clinical Health Data (HITECH)) (HIPAA), the United Kingdom’s 
Data Protection Act 2018, the EU General Data Protection Regulation, and local laws regulating data privacy, 
as applicable.  We are certified to the EU-U.S. Privacy Shield framework. 

Research and Development 

Our Innodata Labs develops AI-based technologies that we utilize in our operations and with our clients. 
The Innodata Labs team is comprised of data scientists, including data scientists who have published leading 
papers on discrete topics in data science and have earned PhD degrees in fields such as data entity extraction. 

Employees 

As  of  December  31,  2019,  we  employed  134  persons  in  the  United  States,  Canada  and  the  United 
Kingdom, and 3,506 persons in ten global delivery centers in the Philippines, India, Sri Lanka, Canada, Germany, 
the United Kingdom and Israel, and 3,599 of our employees are full-time. Many of our employees hold advanced 
degrees in law, business, technology, medicine and social sciences. No employees are currently represented by a 
labor union, and we believe that our relations with our employees are satisfactory. 

12 

  
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 
 
Corporate Offices 

Our principal executive offices are located at 55 Challenger Road, Ridgefield Park, New Jersey 07660, 
just outside New York City, and our telephone number is (201) 371-8000. We have additional office locations in 
Ottawa, Canada, and London, the United Kingdom. We have eight operations centers in the Philippines, India, 
Sri Lanka, Germany, and Israel. We were founded in 1988. 

Our website is www.innodata.com;  information contained on our website is not included as a part of, or 
incorporated by reference into, this Annual Report on Form 10-K.  There we make available, free of charge, our 
Annual  Report  on  Form  10-K,  Quarterly  Reports  on  Form  10-Q,  Current  Reports  on  Form  8-K,  and  any 
amendments to those reports, as soon as reasonably practicable after we electronically file that material with, or 
furnish  it  to,  the  Securities  and  Exchange  Commission  (SEC).  Our  SEC  reports  can  be  obtained  through  the 
Investor Relations section of our website or from the Securities and Exchange Commission at www.sec.gov. 

Item 1A.  Risk Factors. 

The risks and uncertainties set forth below, as well as other factors described elsewhere in this Form 10-K or in other 
filings by the Company with the SEC, could adversely affect the Company’s business, financial condition and results of 
operations.  Additional  risks  and  uncertainties  that  are  not  currently  known  to  the  Company  or  that  are  not  currently 
believed  by  the  Company  to  be  material  may  also  harm  the  Company’s  business,  financial  condition  and  results  of 
operations. 

We have historically relied on a very limited number of clients that have accounted for a significant portion 
of our revenues, and our results of operations could be adversely affected if we were to lose one or more of 
these significant clients. 

We  have  historically  relied  on  a  very  limited  number  of  clients  that  have  accounted  for  a  significant 
portion of our revenues. Two clients in our DDS segment generated approximately 26% and 30% of our total 
revenues in the fiscal years ended December 31, 2019 and 2018, respectively.  No other client accounted for 10% 
or more of total revenues during these periods. Further, in the years ended December 31, 2019 and 2018, revenues 
from non-U.S. clients accounted for 55% and 56%, respectively, of our revenues. We may lose any of these clients, 
or our other major clients, as a result of our failure to meet or satisfy our client’s requirements, the completion or 
termination of a project or engagement, or the client’s selection of another service provider.   

In  addition,  the  volume  of  work  performed  for  our  major  clients  may  vary  from  year  to  year,  and 
services they require from us may change from year to year. They may also request that we modify certain key 
terms of our agreements with them as a condition of continuing to do business with us. If the volume of work 
performed for  our  major  clients  varies,  if  the  services  they  require from  us change,  or  if  they  require  price 
concessions, our revenues and results of operations could be adversely affected, and we may incur a loss from 
operations. If certain key terms of our agreements with our major clients are modified, our revenues and results 
of operations may be adversely affected. Our services are typically subject to client requirements, and in many 
cases are terminable upon 30 to 90 days’ notice.  The loss of these clients or a significant variation in the volume 
of work performed for these clients may have a material adverse effect upon our business, financial condition 
and results of operations.   

We have no bank facilities or line of credit.  

We  believe  that  our  existing  cash  and  cash  equivalents  and  internally  generated  funds  will  provide 
sufficient sources of liquidity to satisfy our financial needs for the next 12 months.  However, we have no bank 
facilities  or  lines  of  credit,  and  reductions  in  our  cash  and  cash  equivalents  from  operating  losses,  capital 
expenditures,  adverse  legal  decisions,  acquisitions  or  other  events  affecting  our  access  to  capital  could 
materially  and  adversely  affect  the  Company.  See  “Management  Discussion  and  Analysis  –  Liquidity  and 
Capital Resources” for additional information.  

13 

  
 
 
 
 
 
 
 
 
 
 
 
 
Our common stock may become subject to delisting from The Nasdaq Stock Market (the “Nasdaq”).  

Our common stock is currently listed on the Nasdaq Global Market. Nasdaq may, under Nasdaq Listing 
Rule 5810, delist the Company’s common stock if the closing bid price for its common stock is less than $1.00 
per share for 30 consecutive business days and the Company does not thereafter cure all listing deficiencies 
during Nasdaq-designated compliance periods.  If we fail to meet the requirements for continued listing on the 
Nasdaq, our common stock could be delisted from trading, which would decrease the liquidity of our common 
stock and our ability to raise additional capital. 

A portion of our services is provided on a non-recurring basis for specific projects, and our inability to 
replace large projects when they are completed or otherwise terminated has adversely affected, and could 
in the future adversely affect, our revenues and results of operations. 

We  provide  a  portion  of  our  services  for  specific  projects  that  generate  revenues  that  terminate  on 
completion of a defined task.  While we seek, whenever possible, on completion or termination of large projects, 
to counterbalance periodic declines in revenues with new arrangements to provide services to the same client or 
others, our inability to obtain sufficient new projects to counterbalance any decreases in such work may adversely 
affect our future revenues and results of operations. 

A portion of our revenue is generated from projects that we characterize as recurring in nature. Projects 
that we characterize as recurring are nevertheless subject to termination.  

Our operating performance is materially dependent on the continuation of these projects. However, we 
are exposed to risks where these projects could be terminated by our clients and we may not be able to replace 
these  terminated  projects  with  new  recurring  projects  with  similar  profitability  or  clients  may  ask  for  a  price 
reduction, which could adversely affect our revenue and results of operations.         

Our solutions for the Agility segment are sold pursuant to subscription agreements, and if subscription 
clients elect either not to renew these agreements, or to renew these agreements for less expensive services, 
our revenues and results of operations will be adversely affected.  

Our Agility segment derives its revenues primarily from subscription arrangements. Our clients may 
choose not to renew subscription agreements when they expire or may renew them at lower prices or for a 
significantly  narrower  scope  of  work.  If  large  numbers  of  existing  subscription  clients  do  not  renew  these 
agreements or renew these agreements on terms less favorable to us, and if we cannot replace or supplement 
those non-renewals with new subscription agreements generating the same or greater levels of revenue, our 
revenues and results of operations will be adversely affected.  

New  acquisitions,  joint  ventures  or  strategic  investments  or  partnerships  could  harm  our  operating 
results.  

We may pursue acquisitions, joint ventures or engage in strategic investments or partnerships to grow 
and enhance our capabilities. We cannot assure that we will successfully consummate any acquisitions or joint 
ventures, or profit by strategic investments, or achieve desired financial and operating results. Further, such 
activities involve a number of risks and challenges, including proper evaluation, diversion of management’s 
attention and proper integration with our current business. Accordingly, we might fail to realize the expected 
benefits or strategic objectives of any such venture we undertake. If we are unable to complete the kind of 
acquisitions for which we plan, we may not be able to achieve our planned rates of growth, profitability or 
competitive position in specific markets or services.  

A large portion of our accounts receivable is payable by a limited number of clients; the inability of any of 
these clients to pay its accounts receivable could adversely affect our results of operations. 

14 

  
 
 
 
 
 
 
 
 
 
 
 
 
Several significant clients account for a large percentage of our accounts receivable. If any of these clients 
were unable, or refused, for any reason, to pay our accounts receivable, our financial condition and results of 
operations could be materially adversely affected. As of December 31, 2019, 44% or $4.3 million, of our accounts 
receivable  was  due  from  three  clients.  See  “Management  Discussion  and  Analysis  –  Liquidity  and  Capital 
Resources”.  

In addition, we evaluate the financial condition of our clients  prior to extending credit to them. We 
maintain specific allowances against doubtful receivables. Actual losses on client balances could differ from 
those that we currently anticipate and, as a result, we might need to adjust our allowances. There is no guarantee 
that we will accurately assess the creditworthiness of our clients. Macroeconomic conditions could also result 
in financial difficulties, including limited access to the credit markets, insolvency or bankruptcy, for our clients, 
and, as a result, could cause clients to delay payments to us, request modifications to their payment arrangements 
that could increase our receivables balance, or default on their payment obligations to us. If we are unable to 
collect timely from our clients, our cash flows could be adversely affected.  

Quarterly fluctuations in our revenues and results of operations could make financial forecasting difficult 
and could negatively affect our stock price. 

We  have  experienced,  and  expect  to  continue  to  experience,  significant  fluctuations  in  our  quarterly 
revenues  and  results  of  operations.  During  the  past  eight  quarters,  our  net  income  ranged  from  income  of 
approximately $0.5 million in the third quarter of 2018 to a loss of approximately $0.7 million in the second quarter 
of 2019.   

We experience fluctuations in our revenue and earnings as we replace and begin new projects, which 
may have some normal start-up delays, or we may be unable to replace a project entirely or on terms that are as 
attractive to us as the project that is being replaced. These and other factors may contribute to fluctuations in our 
results of operations from quarter to quarter.  

A  high  percentage  of  our  operating  expenses,  particularly  personnel  and  rent,  are  relatively  fixed  in 
advance of any particular quarter.  As a result, unanticipated variations in the number and timing of our projects, 
or in employee wage levels and utilization rates, may cause us to significantly underutilize our production capacity 
and  employees,  resulting  in  significant  variations  in  our  operating  results  in  any  particular  quarter,  and  have 
resulted in losses. 

The economic environment and pricing pressures could negatively impact our revenues and operating 
results.  

Due  to  the  intense  competition  involved  in  outsourcing  and  information  technology  services,  we 
generally face pricing pressures from our clients due to competition from other companies in our markets. Our 
ability to maintain or increase pricing is restricted as clients generally expect to receive volume discounts or 
special pricing incentives as we do more business with them; moreover, our large clients may exercise pressure 
for discounts outside of agreed terms.  

Our profitability could suffer if we are not able to maintain pricing on our existing projects and win new 
projects  at  appropriate  margins.    If  our  pricing  structures  do  not  accurately  anticipate  the  cost  and 
complexity of performing our work, then our contracts could be unprofitable. 

Our profit margin, and therefore our profitability, is dependent on the rates we are able to charge for 
our services measured against the costs of providing the services. If we are not able to maintain pricing on our 
existing services and win new projects at profitable margins, or if we underestimate the costs or complexities 
of new projects and incur losses, our profitability could suffer. The  amounts we are able to recover for our 
services  are  affected  by  a  number  of  factors,  including  competition,  volume  fluctuations,  productivity  of 
employees and processes, the value our client derives from our services and general economic and political 
conditions.   

15 

  
 
 
 
 
 
 
 
 
  Furthermore, we provide services either on a time-and-materials basis or on a fixed-price basis. Our 
pricing is highly dependent on our internal forecasts and predictions about our projects, which might be based 
on limited data and could turn out to be inaccurate. If we do not accurately estimate the costs and timing for 
completing projects, our contracts could prove unprofitable for us or yield lower profit margins than anticipated.  

We may not be able to obtain price increases that are necessary to offset the effect of wage inflation and 
other government mandated cost increases.   

We  have  experienced  wage  inflation  and  other  government  mandated  cost  increases  in  the  Asian 
countries where we have the majority of our operations. In addition, we may experience adverse fluctuations in 
foreign currency exchange rates. These global events have put pressure on our profitability and our margins. 
Although we have tried to partially offset wage increases, foreign currency fluctuations and other such increases 
through price increases and improving our efficiency, we cannot ensure that we will be able to continue to do 
so in the future, which could negatively impact our results of operations.  

If  our  clients  are  not  satisfied  with  our  services,  they  may  terminate  our  contracts  with  them  or  our 
services and we may suffer reputational damage, which could have an adverse impact on our business.  

Our business model depends in large part on our ability  to attract additional work from our base of 
existing clients. Our business model also depends on relationships our account teams develop with our clients 
so that we can understand our clients’ needs and deliver solutions and services that are tailored to those needs. 
If a client is not satisfied with the quality of work performed by us, or with the type of services or solutions 
delivered, then we could incur additional costs to address the situation, the profitability of that work might be 
impaired, and the client’s dissatisfaction with our services could damage our ability to obtain additional work 
from that client. In particular, clients that are not satisfied might seek to terminate existing contracts, which 
could mean that we could incur costs for the services performed with no associated revenue upon termination 
of a contract. This could also direct future business to our competitors. In addition, negative publicity related to 
our client services or relationships, regardless of its accuracy, may further damage our business by affecting our 
reputation and our ability to compete for new contracts with current and prospective clients.  

Our new clients may sunset their products because of lack of sufficient revenues or declining revenues, 
and this may result in termination of our work for these clients.   

As  we  obtain  new  opportunities  and  win  new  business,  our  clients  may  not  generate  the  level  of 
revenues that we initially anticipated at the time of signing a contract with them, or our clients may experience 
declining revenues with their existing products. This could be due to various reasons beyond our control, and it 
could lead to termination of projects or contracts. As we normally invest in people and technology and incur 
other costs in anticipation of revenues, any such deviation from our expected plan  could impact our margins 
and earnings.  

Our business will suffer if we fail to develop new services and enhance our existing services in order to 
keep pace with the rapidly evolving technological environment or to provide new service offerings, which 
may not succeed.  

The information technology and consulting services industries are characterized by rapid technological 
change, evolving industry standards, changing client preferences, new product and service introductions and 
the emergence of new vendors with lean cost and flexible cost models. Our future success will depend on our 
ability to develop solutions that keep pace with changes in the markets in which we provide services. We cannot 
guarantee that we will be successful in developing new services, addressing evolving technologies on a timely 
or cost-effective basis or, if these services are developed, that we will be successful in the marketplace. We also 
cannot guarantee that we will be able to compete effectively with new vendors offering lean cost and flexible 
cost models, or that products, services or technologies developed by others will not render our services non-
competitive or obsolete. Our failure to address these developments could have a material adverse effect on our 
business, results of operations and financial condition.  

16 

  
 
 
 
We invest in developing and pursuing new service offerings from time to time. Our profitability could be 
reduced if these services do not yield the profit margins we expect, or if the new service offerings do not 
generate the planned revenues.  

We have made and continue to make significant investments towards building-out new capabilities to 
pursue growth. These investments increase our costs, and if these services do not yield the revenues or profit 
margins we expect, and we are unable to grow our business and revenue proportionately, our profitability may 
be reduced, or we may incur losses.  

We depend on third-party technology in the provision of our services. 

We rely upon certain software that we license from third parties, including software integrated with our 
internally developed software used in the provision of our services. These third-party software licenses may not 
continue to be available to us on commercially reasonable or competitive terms, if at all.  The loss of, or inability 
to maintain or obtain any of these software licenses, could result in delays in the provision of our services until 
we develop, identify, license and integrate equivalent software. Any delay in the provision of our services could 
damage our business and adversely affect our results of operations. In addition, our Company utilizes third party 
data centers to serve our clients and generate revenue. Any disruption in the provision of services from these 
data centers could result in loss of revenue, client dissatisfaction and loss of clients.  

Our Agility segment relies on third parties to provide certain content and data for our solutions. The 
cessation by third parties to provide their content has adversely affected, and could in the future adversely 
affect, our revenue and results of operations.  

Our Agility segment relies on third parties to provide or make available certain data for our information 
databases and our news and social media monitoring service. These third parties, in the past, have restricted 
access to certain content and may not renew agreements to provide content to us or may increase the price they 
charge for their content. Additionally, the quality of the content provided to us may not be acceptable to us and 
we may need to enter into agreements with additional third parties. In the event we are unable to use or have 
access to such third-party content or are unable to enter into agreements with new third parties, current clients 
may discontinue their relationship with us, and it may be difficult to acquire new clients.  

Our businesses are reliant on key employees, and we may face high attrition in our talent. We may not 
be able to replace displaced talent with new talent on a timely basis or with equivalent skill sets.  

We are, to a considerable degree, reliant on the continuing leadership of our Chief Executive Officer 
and would be materially and adversely affected should he unexpectedly cease to be employed by us. In addition, 
our businesses are subject to fierce competition for talent, which could result in high attrition of our employees, 
or we may not be able to find the requisite talent to operate our businesses. A significant increase in the attrition 
rate among employees with specialized skills could decrease our operating efficiency and productivity. Our failure 
to attract, train and retain personnel with the qualifications necessary to fulfill the needs of our existing and 
future clients or to assimilate new employees successfully could have a material adverse effect on our business, 
results of operations, financial condition and cash flows. In addition, fluctuations in our business may require 
that we lay off employees with possible negative effects on employee morale. We try to minimize these risks 
by actively promoting employee relationships and offering competitive salaries, but if we cannot mitigate these 
risks, our business and our operating performance could be adversely affected.  

We compete in highly competitive markets. 

The  markets  for  our  services  are  highly  competitive.  Some  of  our  competitors  have  longer  operating 
histories, significantly greater financial, human, technical and other resources and greater name recognition than 
we do.  If we fail to be competitive with these companies in the future, we may lose market share, which could 
adversely affect our revenues and results of operations.  

17 

  
 
 
 
 
 
 
 
 
 
 
 
There are relatively few barriers preventing companies from entering the markets in which we operate. 
As a result, new market entrants also pose a threat to our business. We also compete with in-house personnel at 
current and prospective clients, who may attempt to duplicate our services using their own personnel. If we are 
not able to compete effectively, our revenues and results of operations could be adversely affected.  

We operate from multiple locations and our employees are very diverse, so we have significant coordination 
risks.  

We are headquartered in Ridgefield Park, New Jersey, just outside New York City, and our Agility 
business is headquartered in Ottawa, Canada and has an additional location in London, the United Kingdom. 
We have ten delivery centers in the Philippines, India, Sri Lanka, Canada, Germany, the United Kingdom and 
Israel.  Our employees are geographically dispersed, as well as culturally diverse. Our personnel need to work 
together to successfully execute our business plans and we invest in various measures to improve coordination 
and  teamwork.  Should  we  fail  in  these  efforts,  our  ability  to  execute  our  business  plans  may  be  adversely 
affected.   

Our  intellectual  property  rights  are  valuable,  and  if  we  are  unable  to  protect  them  or  are  subject  to 
intellectual property rights claims, our business may be harmed. 

Our intellectual property rights include certain trademarks, trade secrets, domain name registrations, a 
patent  and  patent  applications.  Although  we  take  precautions  to  protect  our  intellectual  property  rights,  these 
efforts may not be sufficient or effective. In addition, various events outside of our control pose a threat to our 
intellectual property rights, as well as to our business.  If we are unable to protect our intellectual property, we 
may experience difficulties in achieving and maintaining brand recognition. 

Disruptions  in  telecommunications,  system  failures,  data  corruption  or  virus  attacks  could  harm  our 
ability to execute our global resource model, which could result in client dissatisfaction and a reduction 
of our revenues. 

We use a distributed global resource model. Our North American workforce provides services from our 
U.S. and Canada offices, as well as from client sites; and our other international workforce provides services 
from our ten offshore delivery centers in the Philippines, India, Sri Lanka, Germany, the United Kingdom and 
Israel. Our global facilities are linked with a telecommunications network that uses multiple service providers. 
We may not be able to maintain active voice and data communications between our various facilities and our 
clients' sites at all times due to disruptions in these networks, system failures, data corruption or virus attacks. 
Any  significant  failure in our  ability to  communicate,  or  the  availability  of  our  platforms,  could  result  in a 
disruption in our business, which could hinder our performance, or our ability to complete client projects on 
time, or provide services to our clients. This, in turn, could lead to client dissatisfaction and an adverse effect 
on our business, results of operations and financial condition. 

A material breach in security relating to our information systems could adversely affect us. 

Even though we have implemented network security measures, our  information technology systems 
may  be  vulnerable  to  computer  viruses,  cyber-attacks,  break-ins  and  similar  disruptions  from  unauthorized 
tampering or intentional and unintentional disclosure of sensitive and /or confidential personal information by 
employees and non-employees. Additionally, the Company may not be able to effectively identify and resolve 
such issues on a timely basis. The occurrence of any of the events described above could result in interruptions, 
delays, the loss or corruption of data, cessations in the availability of systems or liability under privacy laws or 
contracts, each of which could have a material adverse effect on our financial position and results of operations. 

Governmental and client focus on data security could increase our costs of operations. In addition, any 
incident  in  which  we  fail  to  protect  our  client’s  information  against  security  breaches  may  result  in 

18 

  
 
 
 
 
 
 
 
 
  
monetary  damages  against  us,  and  termination  of  our  engagement  by  our  client,  and  may  adversely 
impact our results of operations. 

Certain  laws  and  regulations  regarding  data  privacy  and  security  affecting  our  clients  impose 
requirements  regarding  the  privacy  and  security  of  information  maintained  by  these  clients,  as  well  as 
notification to persons whose personal information is accessed by an unauthorized third party. As a result of 
any continuing legislative initiatives and client demands, we may have to modify our operations with the goal 
of further improving data security. The cost of compliance with these laws and regulations is high and is likely 
to increase in the future. Any such modifications may result in increased expenses and operating complexity, 
and we may be unable to increase the rates we charge for our services sufficiently to offset these increases.  In 
addition,  as  part  of  the  services  we  perform,  we  have  access  to  confidential  client  data,  including  sensitive 
personal data. As a result, we are subject to numerous laws and regulations designed to protect this information. 
We may also be bound by certain client agreements to use and disclose the confidential client information in a 
manner consistent with the privacy standards under regulations applicable to such client. Any failure on our 
part to comply with these laws and regulations can result in negative publicity and diversion of management’s 
time and effort and may subject us to significant liabilities and other penalties.  

If client confidential information is inappropriately disclosed due to a breach of our computer systems, 
system  failures  or  otherwise,  or  if  any  person,  including  any  of  our  employees,  negligently  disregards  or 
intentionally breaches controls or procedures with which we are responsible for complying with respect to such 
data or otherwise mismanages or misappropriates that data, we may have substantial liabilities to our clients. 
Any incidents with respect to the handling of such information could subject us to litigation or indemnification 
claims  with  our  clients  and  other  parties.  In  addition,  any  breach  or  alleged  breach  of  our  confidentiality 
agreements  with  our  clients  may  result  in  termination  of  their  engagements,  resulting  in  associated  loss  of 
revenue and increased costs.  

Our international operations subject us to risks inherent in doing business on an international level, any of 
which could increase our costs and hinder our growth. 

The  major  part  of  our  operations  is  carried  on  in  the Philippines,  India,  Sri  Lanka,  Israel,  the  United 
Kingdom, Canada and Germany, while our headquarters are in the U.S., and our clients are primarily located in 
North America and Europe.  While we do not depend on significant revenues from sources internal to the Asian 
countries in which we operate, we are nevertheless subject to certain adverse economic factors relating to overseas 
economies  generally,  including  inflation,  external  debt,  a  negative  balance  of  trade  and  underemployment.  In 
certain  of  the  countries  in  which  we  operate  tax  authorities  have  exercised,  and  may  continue  to  exercise, 
significant discretionary and arbitrary powers to make tax demands or decline to refund payments that may be due 
to us as per tax returns. Other risks associated with our international business activities include:  

•  difficulties  in  staffing  international  projects  and  managing  international  operations,  including  overcoming 

logistical and communications challenges;  

•  local competition, particularly in the Philippines, India and Sri Lanka;  

•  imposition of public sector controls;  

•  trade and tariff restrictions;  

•  price or exchange controls;  

•  currency control regulations;  

•  foreign tax consequences;  

19 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
•  data privacy laws and regulation; 

•  labor disputes and related litigation and liability;  

•  intellectual property laws and enforcement practices; 

•  limitations on repatriation of earnings; and 

•  changing laws and regulations, occasionally with retroactive effect. 

One or more of these factors could adversely affect our business, financial condition and results of operations.  

Our  international  business  is  subject  to  applicable  laws  and  regulations  relating  to  foreign  corrupt 
practices, the violation of which could adversely affect our operations. 

We must comply with all applicable anti-bribery laws and regulations of the U.S. and other jurisdictions 
where we operate. For example, we are subject to the U.S. Foreign Corrupt Practices Act and the U.K. Bribery 
Act  of  2010 relating to  corrupt  and  illegal  payments to  government  officials  and  others.  Although  we have 
policies  and  controls  in  place  that  are  designed  to  ensure  compliance  with  these  laws  and  regulations,  it  is 
possible  that  an  employee  or  an  agent  acting  on  our  behalf  could  fail  to  comply  with  applicable  laws  and 
regulations,  and  due  to  the  complex  nature  of  the  risks,  it  may  not  always  be  possible  for  us  to  ascertain 
compliance  with such  laws  and regulations.  In  such  event,  we  could  be  exposed  to civil  penalties,  criminal 
penalties  and  other  sanctions,  including  fines  or  other  unintended  punitive  actions,  and  we  could  incur 
substantial legal fees and related expenses. In addition, such violations could damage our business and/or our 
reputation. All of the foregoing could have a material adverse effect on our financial condition and operating 
results. 

Our international operations subject us to currency exchange fluctuations, which could adversely affect our 
results of operations. 

Although most of our revenues are denominated in U.S. dollars, a significant portion of our revenues are 
denominated in Canadian dollars, Pound Sterling and Euros. In addition, a significant portion of our expenses, 
primarily labor expenses in the Philippines, India, Sri Lanka, Germany, Canada, the United Kingdom and Israel, 
are incurred in the local currencies of the countries in which we operate. For financial reporting purposes, we 
translate  all  non-U.S.  denominated  transactions  into  U.S.  dollars  in  accordance  with  accounting  principles 
generally accepted in the United States (U.S. GAAP).  Fluctuations in the value of these currencies relative to the 
U.S. dollar could have a direct impact on our revenues and our results of operations.  

The Philippines and India have, at times, experienced high rates of inflation, as well as major fluctuations 
in the exchange rate between the Philippine peso and the U.S. dollar and the Indian rupee and the U.S. dollar. 
Although we selectively undertake hedging activities to mitigate certain of these risks, our hedging activities may 
not be effective and may result in losses. As of December 31, 2019, the aggregate notional amount of our hedges 
against the Indian rupee was approximately $4.3 million and we had no hedges against the Philippine peso.    

Fluctuations in exchange rates also affect the value of funds held by our foreign subsidiaries.  We do not 

currently intend to hedge these assets. 

In  the  event  that  the  governments  of  India  or  the  Philippines  or  the  government  of  another  country 
changes its tax policies, rules and regulations, our tax expense may increase and affect our effective tax 
rates.   

We are subject to income taxes in both the U.S. and numerous foreign jurisdictions. We are subject to 
the  continual  examination  by  tax  authorities  in  India  and  in  the  Philippines,  and  the  Company  assesses  the 
likelihood of outcomes resulting from these examinations to determine the adequacy of its provision for income 

20 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
taxes.  Although  we  believe  our  tax  estimates  are  reasonable,  the  final  determination  of  tax  audits  could  be 
materially different from what is reflected in historical income tax and indirect tax provisions and accruals, and 
could result in a material effect on the Company’s income tax provision, indirect tax expenses, net income or 
cash flows in the period or periods for which that determination is made. If additional taxes are assessed, it 
could have an adverse impact on our financial results.  

In addition, changes in the tax rates, tax laws or the interpretation of tax laws in the jurisdictions where 

we operate, could affect our future results of operations.  

In  September  2015, the  Company’s  Indian  subsidiary  was  subject  to  an inquiry  by  the  Service  Tax 
Department  in  India  regarding  the  classification  of  services  provided  by  this  subsidiary,  asserting  that  the 
services provided by this subsidiary fall under the category of online information and database access or retrieval 
services (OID Services), and not under the category of business support services (BS Services) that are exempt 
from service tax as historically indicated in the subsidiary’s service tax filings. Our management disagrees with 
the Service Tax Department’s position. In November 2019, the Commissioner of Central Tax, GST & Central 
Excise issued an order confirming the Service Tax Department’s position. The Company is contesting this order 
in  an  appeal  to  the  Customs,  Excise  and  Service  Tax  Appellate  Tribunal.    In  the  event  the  Service  Tax 
Department is ultimately successful in proving that the services fall under the category of OID Services, the 
revenues earned by the Company’s Indian subsidiary for the period July 2012 through November 2016 would 
be subject to a service tax of between 12.36% and 15%, and this subsidiary may also be liable to pay interest 
and penalties. The revenue of our Indian subsidiary during this period was approximately $66.0 million. In 
accordance with new rules promulgated by the Service Tax Department, as of December 1, 2016 service tax is 
no longer applicable to OID or BS Services. Based on the assessment of the Company’s counsel, the Company 
has not recorded any tax liability for this case. 

In a separate action relating to service tax refunds, in October 2016, the Company’s Indian subsidiary 
received notices from the Indian Service Tax Department in India seeking to reverse service tax refunds of 
approximately $160,000 previously granted to our Indian subsidiary for three quarters in 2014, asserting that 
the services provided by this subsidiary fall under the category of OID Services and not BS Services. The appeal 
was determined in favor of the Service Tax Department. Management disagrees with the basis of this decision 
and is contesting it. The Company expects delays in its Indian subsidiary receiving further service tax refunds 
until this matter is adjudicated with finality, and currently has service tax credits of approximately $1.0 million 
recorded as a receivable. Based on the assessment of the Company’s counsel, the Company has not recorded 
any tax liability for this case. 

Substantial recovery against us in the above referenced 2015 Service Tax Department case could have 
a material adverse impact on us, and unfavorable rulings or recoveries in other tax proceedings could have a 
material impact on the consolidated operating results of the period in which the rulings or recovery occurs.  

If tax authorities in any of the jurisdictions in which we operate contest the manner in which we allocate 
our profits, our net loss could be higher. 

A significant portion of the services we provide to our clients are provided by our Asian subsidiaries 
located in different jurisdictions. Tax authorities in some of these jurisdictions have from time to time challenged 
the manner in which we allocate our profits among our subsidiaries, and we may not prevail in any future challenge 
of this type. If such a challenge were successful, our worldwide effective tax rate could increase, thereby increasing 
our net loss.  

An expiration or termination of our preferential tax rate incentives could adversely affect our results of 
operations. 

Two of our foreign subsidiaries are subject to preferential tax rates. This tax incentive provides that we 
pay reduced income taxes with respect to those jurisdictions for a fixed period of time. An expiration or termination 

21 

  
 
 
 
 
 
 
 
 
 
of these incentives could increase our worldwide effective tax rate, or increase our tax expense, thereby decreasing 
our net income and adversely affecting our results of operations.    

Our earnings may be adversely affected if we change our intent not to repatriate our foreign earnings 
and profits or if such earnings and profits become subject to U.S. tax on a current basis.  

In December 2017, the President signed the U.S. Tax Cuts and Jobs Act (2017 Tax Act), which includes 
a broad range of provisions, many of which significantly differ from those contained in previous U.S. tax law. One 
such  provision  relates  to  a  one-time  tax  on  the  mandatory  deemed  repatriation  of  post-1986  untaxed  foreign 
earnings and profits (E&P), referred to as the toll charge. A significant portion of our operations are conducted 
outside  the  U.S.  Despite  our  access  to  the  overseas  earnings  and  the  resulting  toll  charge,  we  intend  to 
indefinitely  reinvest  the  foreign  earnings  in  our  foreign  subsidiaries  on  account  of  the  foreign  jurisdiction 
withholding  tax  that  the  Company  has  to  incur  on  the  actual  remittances.  Unremitted  earnings  of  foreign 
subsidiaries amounted to approximately $25.7 million at December 31, 2019. If such earnings are repatriated in 
the future, or are no longer deemed to be indefinitely reinvested, the Company would have to accrue as a liability 
the applicable amount of foreign jurisdiction withholding taxes associated with such remittances.  

Anti-outsourcing  legislation,  if  adopted,  could  adversely  affect  our  business,  financial  condition  and 
results of operations and impair our ability to service our clients.  

The issue of outsourcing of services abroad by U.S. companies is a topic of political discussion in the 
U.S. Measures aimed at limiting or restricting outsourcing by U.S. companies are under discussion in Congress 
and in numerous state legislatures. While no substantive anti-outsourcing legislation has been introduced to 
date, given the ongoing debate over this issue, the introduction of such legislation is possible. If introduced, our 
business, financial condition and results of operations could be adversely affected and our ability to service our 
clients could be impaired.  

Our growth could be hindered by visa restrictions. 

Occasionally, we have employees from our other facilities visit or transfer to the U.S. to meet our clients 
or work on projects at a client’s site. Any visa restrictions or new legislation putting a restriction on issuing 
visas could affect our business.  

Immigration and visa laws and regulations in the U.S. and other countries are subject to legislative and 
administrative  changes,  as  well  as  changes  in  the  application  of  standards.  Immigration  and  visa  laws  and 
regulations can be significantly affected by political forces and levels of economic activity. Our international 
expansion strategy and our business, results of operations and financial condition may be materially adversely 
affected if legislative or administrative changes to immigration or visa laws and regulations impair our ability 
to staff projects with our professionals who are not citizens of the country where the work is to be performed.  

Political  uncertainty,  political  unrest,  terrorism,  and  natural  calamities  in  the  Philippines,  India,  Sri 
Lanka and Israel could adversely affect business conditions in those regions, which in turn could disrupt 
our business and adversely impact our results of operations and financial condition. 

The majority of our delivery centers are located in the Philippines, India, Sri Lanka and Israel. These 
countries and regions remain vulnerable to disruptions from political uncertainty, political unrest, terrorist acts, 
and natural calamities. 

Any damage to our network and/or information systems would damage our ability to provide services, 
in whole or in part, and/or otherwise damage our operations and could have an adverse effect on our business, 
financial condition or results of operations. Further, political tensions and escalation of hostilities in any of these 
countries could adversely affect our operations in these countries and therefore adversely affect our revenues 
and results of operations.  

22 

  
 
 
 
 
 
 
 
 
Our global operations expose us to risks associated with public health crises. 

We use a distributed global resource model, which exposes us to risks associated with public health 
crises, such as pandemics and epidemics. A public health crisis in the geographic areas in which we operate 
could affect our ability to provide services to our clients and adversely affect our results of operations. We are 
actively monitoring  the  recent outbreak of the novel coronavirus COVID-19  and  its  potential impact  on  our 
operations. While we do not expect that the virus will have a material adverse effect on our business or financial 
results at this time, we are unable to accurately predict the impact that the coronavirus will have due to various 
uncertainties, including the ultimate geographic spread of the virus, the severity of the disease, the duration of 
the outbreak, and actions that may be taken by governmental authorities. 

Terrorist attacks or a war could adversely affect our results of operations. 

Terrorist attacks and other acts of violence or war could affect us or our clients by disrupting normal 
business practices for extended periods of time and reducing business confidence.  In addition, acts of violence or 
war may make travel more difficult and may effectively curtail our ability to serve our clients' needs, any of which 
could adversely affect our results of operations.   

We  may  face  various  risks  associated  with  shareholder  activists  or  shareholder  demands  for  better 
performance. 

There is no assurance that we will not be subject to shareholder activism or demands. Such activities 
could  interfere  with  our  ability  to  execute  our  strategic  plan,  be  costly  and  time-consuming,  disrupt  our 
operations, and divert the attention of management and our employees.   

We are the subject of continuing litigation, including litigation by certain of our former employees. 

In 2008, a judgment was rendered in the Philippines against a Philippine subsidiary of the Company 
that is no longer active and purportedly also against Innodata Inc., in favor of certain former employees of the 
Philippine  subsidiary.  The  potential  payment  amount  aggregates  to  approximately  $6.4  million,  plus  legal 
interest that accrued at 12% per annum from August 13, 2008 to June 30, 2013, and thereafter accrued and 
continues to accrue at 6% per annum. The potential payment amount as expressed in U.S. dollars varies with 
the Philippine peso to U.S. dollar exchange rate. In December 2017, a group of 97 of the former employees of 
the Philippine subsidiary indicated that they proposed to record the judgment as to themselves in New Jersey. 
In January 2018, in response to an action initiated by Innodata Inc., the United States District Court for the 
District  of  New  Jersey  (USDC)  entered  a  preliminary  injunction  that  enjoins  these  former  employees  from 
pursuing or seeking recognition or enforcement of the judgment against Innodata Inc. in the  U.S. during the 
pendency of the action and until further order of the USDC. In June 2018, the USDC entered a consent order 
administratively closing the action subject to return of the action to the active docket upon the written request 
of  Innodata  Inc.  or  the  former  employees,  with  the  USDC  retaining  jurisdiction  over  the  matter  and  the 
preliminary injunction remaining in full force and effect. The principal relevant cases in the Philippines are 
Court  of  Appeals  Case  Nos.  CA-G.R.  SP  No.  93295  Innodata  Employees  Association  (IDEA),  Eleanor 
Tolentino, et al. vs. Innodata Philippines, Inc., et al., and CA-G.R. SP No. 90538 Innodata Philippines, Inc. vs. 
Honorable Acting Secretary Manuel G. Imson, et al. (28 June 2007), the Department of Labor and Employment 
National Labor Relations Commission, Republic of the Philippines (NLRC-NCR-Case No.07-04713-2002, et 
al., Innodata Employees Association (IDEA) and Eleanor A. Tolentino, et al. vs. Innodata Philippines, Inc., et 
al), and the Department of Labor and Employment Office of the Secretary of Labor and Employment, Republic 
of the Philippines (Case No. OS-AJ-0015-2001, In Re: Labor Dispute at Innodata Philippines, Inc.). The U.S. 
District  Court  action  is  Civil  Action  No.:  2:17-cv-13268-SDW-LDW  Innodata  Inc.  v.  Myrna  C.  Augustin-
Simon; et al. 

We are also subject to various other legal proceedings and claims that have arisen in the ordinary course 
of business. While we believe that we have adequate reserves for those losses that we believe are probable and 

23 

  
 
 
 
 
 
 
 
 
 
 
 
can  be  reasonably  estimated,  the  ultimate  results  of  legal  proceedings  and  claims  cannot  be  predicted  with 
certainty. 

While we currently believe that the ultimate outcome of these proceedings will not have a material 
adverse effect on our consolidated financial position or overall trends in our consolidated results of operations, 
litigation is subject to inherent uncertainties. Substantial recovery against us in the above- referenced Philippines 
action could have a material adverse impact on us, and unfavorable rulings or recoveries in the other proceedings 
could have a material adverse impact on the consolidated operating results of the period in which the ruling or 
recovery occurs. In addition, our estimate of potential impact on our consolidated financial position or overall 
consolidated results of operations for the above referenced legal proceedings could change in the future. See 
“Legal Proceedings”.  

Our reputation could be damaged, or our profitability could suffer if we do not meet the controls and 
procedures in respect of the services and solutions we provide to our clients, or if we contribute to our 
clients’ internal control deficiencies. 

Our  clients  may  perform  audits  or  require  us  to  perform  audits,  provide  audit  reports  or  obtain 
certifications with respect to the controls and procedures that we use in the performance of services for such 
clients, especially when we process data or information belonging to them. Our ability to acquire new clients 
and  retain  existing  clients  may  be  adversely  affected  and  our  reputation  could  be  harmed  if  we  receive  a 
qualified opinion, or if we cannot obtain an appropriate certification or opinion with respect to our controls and 
procedures in connection with any such audit in a timely manner. Additionally, our profitability could suffer if 
our controls and procedures were to fail or to impair our client’s ability to comply with its own internal control 
requirements.  

New  and  changing  corporate  governance  and  public  disclosure  requirements  add  uncertainty  to  our 
compliance policies and increase our costs of compliance.  

Changing  laws,  regulations  and  standards  relating  to  accounting,  corporate  governance  and  public 
disclosure, including the Sarbanes-Oxley Act of 2002, other SEC regulations, and the Nasdaq Stock Market rules, 
create uncertainty for companies like ours. These laws, regulations and standards may lack specificity and are 
subject to varying interpretations. Their application in practice may evolve over time, as new guidance is provided 
by regulatory and governing bodies. This could result in continuing uncertainty regarding compliance matters and 
higher costs of compliance as a result of revisions to such corporate governance standards.  

Although we are committed to maintaining high standards of corporate governance and public disclosure, 
and complying with evolving laws, regulations and standards, if we fail to comply with new or changed laws, 
regulations or standards of corporate governance, our business and reputation may be harmed.  

We  had  a material  weakness in  internal  control  over  financial  reporting  as  of  December  31,  2019  and 
cannot assure you that additional material weaknesses will not be identified in the future. 

Our efforts to comply with Section 404 of the Sarbanes-Oxley Act of 2002 and the related regulations 
regarding our required assessment of our internal control over financial reporting requires the commitment of 
significant  financial  and  managerial  resources.  We  regularly  assess  the  adequacy  of  our  internal  control  over 
financial reporting, remediate any control deficiencies that may be identified, and validate through testing that our 
controls are functioning as documented. We identified a material weakness in our internal control over financial 
reporting  as  of  December  31,  2019  in  accounting  for  foreign  currency  remeasurement  and  liabilities.  We 
implemented further enhancements to our internal controls to prevent and detect such errors from occurring in the 
future.  Our  failure  to  successfully  remediate  a material  weakness could  result  in  adverse  consequences  to  us, 
including, but not limited to, a loss of investor confidence in the reliability of our financial statements, which could 
cause the market price of our stock to decline. 

24 

  
 
 
 
 
 
 
 
 
 
 
It is unlikely that we will pay dividends. 

We have not paid any cash dividends since our inception and do not anticipate paying any cash dividends 

in the foreseeable future. We expect that our earnings, if any, will be used to finance our growth.  

Item 1B.  Unresolved Staff Comments. 

None. 

Item 2.  Properties. 

Our services are primarily performed from our Ridgefield, New Jersey headquarters and ten overseas 
delivery centers in the Philippines, India, Sri Lanka, Canada, Germany, the United Kingdom and Israel, all of 
which  are  leased.  The  square  footage  of  all  our  leased  properties  totals  approximately  318,000.  Our  leased 
properties in the Philippines, Sri Lanka, Germany and Israel are primarily used by our DDS segment; our leased 
property in India is primarily used by our DDS and Synodex segments; and our leased properties in Canada and 
the United Kingdom are primarily used by our Agility segment. Our leased property in the United States is our 
corporate headquarters and is used by all segments. 

In addition, we may need to lease additional property in the future. We believe that we will be able to 

obtain suitable additional facilities on commercially reasonable terms on an “as needed” basis. 

Item 3.  Legal Proceedings. 

In 2008, a judgment was rendered in the Philippines against a Philippine subsidiary of the Company 
that is no longer active and purportedly also against Innodata Inc., in favor of certain former employees of the 
Philippine subsidiary. The potential payment amount aggregates approximately $6.4 million, plus legal interest 
that accrued at 12% per annum from August 13, 2008 to June 30, 2013, and thereafter accrued and continues to 
accrue at 6% per annum. The potential payment amount as expressed in U.S. dollars varies with the Philippine 
peso to U.S. dollar exchange rate.  In December 2017, a group of 97 of the former employees of the Philippine 
subsidiary indicated that they proposed to record the judgment as to themselves in New Jersey. In January 2018, 
in response to an action initiated by Innodata Inc., the United States District Court for the District of New Jersey 
(USDC)  entered  a  preliminary  injunction  that  enjoins  these  former  employees  from  pursuing  or  seeking 
recognition or enforcement of the judgment against Innodata Inc. in the U.S. during the pendency of the action 
and until further order of the USDC. In June 2018, the USDC entered a consent order administratively closing 
the action subject to return of the action to the active docket upon the written request of Innodata Inc. or the 
former  employees,  with  the  USDC  retaining  jurisdiction  over  the  matter  and  the  preliminary  injunction 
remaining in full force and effect. The principal relevant cases in the Philippines are Court of Appeals Case 
Nos. CA-G.R. SP No. 93295 Innodata Employees Association (IDEA), Eleanor Tolentino, et al. vs. Innodata 
Philippines, Inc., et al., and CA-G.R. SP No. 90538 Innodata Philippines, Inc. vs. Honorable Acting Secretary 
Manuel G. Imson, et al. (28 June 2007), the Department of Labor and Employment National Labor Relations 
Commission, Republic of the Philippines (NLRC-NCR-Case No.07-04713-2002, et al., Innodata Employees 
Association (IDEA) and Eleanor A. Tolentino, et al. vs. Innodata Philippines, Inc., et al), and the Department 
of Labor and Employment Office of the Secretary of Labor and Employment, Republic of the Philippines (Case 
No. OS-AJ-0015-2001, In Re: Labor Dispute at Innodata Philippines, Inc.). The U.S. District Court action is 
Civil Action No.: 2:17-cv-13268-SDW-LDW Innodata Inc. v. Myrna C. Augustin-Simon; et al. 

We are also subject to various other legal proceedings and claims that have arisen in the ordinary course 
of business. While we believe that we have adequate reserves for those losses that we believe are probable and 
can  be  reasonably  estimated,  the  ultimate  results  of  legal  proceedings  and  claims  cannot  be  predicted  with 
certainty.  

25 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
While management currently believes that the ultimate outcome of these proceedings will not have a 
material adverse effect on our consolidated financial position or overall trends in our consolidated results of 
operations, litigation is subject to inherent uncertainties. Substantial recovery against us in the above referenced 
Philippines action could have a material adverse impact on us, and unfavorable rulings or recoveries in the other 
proceedings could have a material adverse impact on the consolidated operating results of the period in which 
the ruling or recovery occurs.  

Item 4.  Mine Safety Disclosures. 

Not applicable. 

26 

  
 
 
 
 
 
PART II 

Item 5.  Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of 
Equity Securities. 

Innodata Inc. (the “Company”) Common Stock is quoted on The Nasdaq Stock Market LLC under the 
symbol “INOD.” On February 19, 2020, there were 69 stockholders of record of the Company’s Common Stock 
based on information provided by the Company's transfer agent. Virtually all of the Company’s publicly held 
shares  are  held  in  “street  name”  and  the  Company  believes  the  actual  number  of  beneficial  holders  of  its 
Common Stock to be 2,689. We did not have any sales of unregistered equity securities during the year ended 
December 31, 2019. We do not anticipate paying any dividends in the foreseeable future. 

Securities Authorized for Issuance Under Equity Compensation Plans 

The following table sets forth the aggregate information for the Company's equity compensation plans 

in effect as of December 31, 2019: 

Number of  

Securities to be Issued   Weighted-Average 
Exercise Price of  

 Upon Exercise of  

Outstanding Options,  Outstanding Options, 
Warrants and Rights  Warrants and Rights  

 (a) 

(b) 

Number of Securities  
Remaining Available for  
 Future Issuance Under 
 Equity Compensation Plans 
        (c) 

  6,833,303 

   $   1.86 

    3,340,470 

                            - 

                          -                           

                                    -                           

Plan Category 

Equity compensation plans 
approved by security holders (1)  

Equity compensation plans  
not approved by security 
holders 

Total 

            6,833,303    

              $   1.86 

                    3,340,470    

(1)  2013  Stock  Plan,  approved  by  the  stockholders,  see  Note  9  to  Consolidated  Financial  Statements, 
contained elsewhere herein. 

Purchase of Equity Securities 

In July 2019, our Board of Directors authorized the repurchase of up to $2.0 million of its issued and 
outstanding  common  stock  in  open  market  or  privately  negotiated  transactions.  There  is  no  expiration  date 
associated with the program. 

We purchased 1,468,945 shares of our common stock, for a total cost of approximately $1,798,679, 

during the three months ended December 31, 2019, as shown in the table below: 

27 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
            
           
 
      
 
 
 
 
 
 
 
 
 
 
 
       
 
 
 
 
  
 
 
 
Item 6.  Selected Financial Data. 

Not applicable to smaller reporting companies. 

Item 7.  Management's Discussion and Analysis of Financial Condition and Results of Operations. 

The following discussion should be read in conjunction with our consolidated financial statements and 
the  related  notes included  elsewhere  in  this  report  which  are  hereby  incorporated by  reference.  In  addition  to 
historical information, this discussion includes forward-looking information that involves risks and assumptions 
based  upon  management’s  current  expectations.  Our  actual  results  could  differ  materially  from  the  results 
referred to in forward-looking statements. See “Forward-Looking Statements” included elsewhere in this report.  

Correction of Errors 

In the quarter ended December 31, 2019, we identified and corrected an error in our accounting for foreign 
currency remeasurement of refundable taxes in our Indian subsidiary under ASC 830 Foreign Currency Matters. 
We also identified and corrected an overstatement of two long-standing accruals that we deemed to be no longer 
necessary.  Due to these errors, our direct operating costs were understated, our refundable tax was overstated, and 
our liabilities were overstated as of December 31, 2018. We assessed the materiality of these errors in accordance 
with Staff Accounting Bulletin No. 99, Materiality, and determined that the errors were immaterial to each of the 
previously  reported  periods.    To  correct  this  error,  we  have  restated  our  Consolidated  Balance  Sheet  as  of 
December 31, 2018, and Consolidated Statement of Operations and Comprehensive Loss, Consolidated Statement 
of Stockholders’ Equity and Consolidated Statement of Cash Flows for the year ended December 31, 2018. See 
Note 1 to Consolidated Financial Statements included in Item 8 of this Annual Report for further information, as 
well as reconciliations of the effects of the restatement on our financial statements for the period indicated. 

Executive Overview 

We are a global data engineering company. We operate in three reporting segments: Digital Data Solutions 

(DDS), Synodex and Agility.  

The following table sets forth certain financial data for the two years ended December 31, 2019: 

28 

PeriodTotal Number of Shares (or Units) PurchasedAverage Price Paid per Share (or Unit)Total Number of Shares (or Units) Purchased as Part of Publicly Announced Plans or ProgramsMaximum Number (or Approximate Dollar Value) of Shares (or Units) that May Yet Be Purchased Under the Plans or ProgramsAvailable forRepurchase2,000,000      October 1-31, 2019          390,625 1.28$                390,6251,455,816$             500,000        November 1-30, 2019            35,329 1.28$                35,3291,410,424$             45,392          December 1-31, 2019       1,042,991 1.20$                1,042,991157,137$               1,253,287      1,468,945       1.22$                1,468,945  
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
Adjusted EBITDA 

In addition to measures of financial performance presented in our consolidated financial statements, we 
monitor  “Adjusted  EBITDA”  to  help  us  evaluate  our  ongoing  operating  performance  including  our  ability  to 
operate the business effectively. 

We define Adjusted EBITDA as net income (loss) attributable to Innodata Inc. and its subsidiaries in 
accordance with U.S. GAAP before income taxes, depreciation and amortization of intangible assets, impairment 
charges,  stock-based  compensation,  and  loss  attributable  to  non-controlling  interests  and  interest  income 
(expense).  

We believe Adjusted EBITDA is useful to our management and investors in evaluating our operating 
performance and for operational decision-making purposes. In particular, Adjusted EBITDA facilitates period-to-
period comparisons of our operating results on a consistent basis by excluding items that are not reflective of our 
core operations or are not within our control and helps us identify underlying trends in our business. In this regard, 
we believe it provides useful information about our operating results, enhances the overall understanding of our 
past performance and future prospects and allows for greater transparency with respect to key metrics used by the 
management  in  our  operational  decision-making.  We  also  use  this  measure  to  establish  operational  goals  for 
managing our business and evaluating our performance.  

Adjusted EBITDA has limitations as an analytical tool and should not be considered in isolation or as a 

substitute for results reported under U.S. GAAP. Some of these limitations are:  

•  Adjusted EBITDA does not reflect tax provisions, and such provisions may reflect a reduction in cash 

available to us;  

•  Adjusted EBITDA excludes the potential dilutive impact of stock-based compensation expense related 

to our workforce;  

•  Adjusted EBITDA does not reflect interest income (expense) and net loss attributable to non-controlling 

interests, and these items may represent a reduction or increase in cash available to us;  

•  Although  depreciation  and  amortization  are  non-cash  charges,  the  assets  being  depreciated  and 
amortized may have to be replaced in the future, and Adjusted EBITDA does not reflect cash capital 
expenditure requirements for such replacements or for new capital expenditure requirements; and 
•  Other  companies,  including  companies  in  our  own  industry,  may  calculate  Adjusted  EBITDA 

differently from our calculation, limiting its usefulness as a comparative measure.  

29 

Revenues55.9$         100.0%57.4$         100.0            %Direct operating costs37.3           66.7%39.3           68.5              %Selling and administrative expenses19.0           34.0%15.9           27.7              %Goodwill impairment-             0.0%0.7             1.2                %Income (loss) from operations(0.4)            (0.7)%1.5             2.6                %Other expense0.1             0.0             Income (loss) before provision for income taxes(0.5)            1.5             Provision for income taxes1.1             1.8             Net loss(1.6)            (0.3)            Income (loss) attributable to non-controlling interest-             -             Net loss attributable to Innodata Inc. and Subsidiaries(1.6)$          (0.3)$          Years Ended December 31,(Dollars in millions)% of revenue% of revenue20192018          Restated  
 
 
  
 
Adjusted EBITDA should be considered as a supplement to, and not as a substitute for or superior to, U.S. 

GAAP net income (loss). 

The following tables reconcile net income (loss) to Adjusted EBITDA (loss) for the periods presented (in 

thousands): 

30 

20192018                  RestatedAdjusted EBITDA:Net loss attributable to Innodata Inc. and Subsidiaries(1,602)$              (253)$                 Depreciation and amortization2,922                 3,374                 Goodwill impairment-                     675                    Stock-based compensation836                    796                    Provision for income taxes1,091                 1,808                 Interest expense, net51                      33                      Non-controlling interests(17)                     7                        Adjusted EBITDA - Consolidated3,281$               6,440$               Years Ended December 31,20192018                  RestatedAdjusted EBITDA:Net income (loss) attributable to DDS Segment(69)$                   1,614$               Depreciation and amortization1,332                 1,832                 Goodwill impairment-                     675                    Stock-based compensation767                    750                    Provision for income taxes1,135                 1,791                 Interest expense, net47                      22                      Non-controlling interests(7)                      (15)                     Adjusted EBITDA - DDS Segment3,205$               6,669$               DDS SegmentYears Ended December 31,  
 
 
 
 
 
 
 
Results of Operations 

Year Ended December 31, 2019 Compared to the Year Ended December 31, 2018 

Revenues 

Total revenues were $55.9 million for the year ended December 31, 2019, a 3% decrease from $57.4 

million for the year ended December 31, 2018.   

Revenues from the DDS segment were $41.3 million and $43.5 million for the years ended December 
31, 2019 and 2018, respectively, a decline of $2.2 million or approximately 5%.  The decline was due to lower 
revenue from the top two clients of DDS. 

Revenues from the Synodex segment were $3.9 million and $4.1 million for the years ended December 
31, 2019 and 2018, respectively, a decrease of $0.2 million or approximately 5%. The decrease was primarily 
due to reduction in volume from two existing clients partially offset by an increase in volume from one existing 
client and volume from a new client. 

Revenues from the Agility segment were $10.7 million and $9.8 million for the year ended December 
31, 2019 and 2018, respectively, an increase of $0.9 million or approximately 9%. The increase was attributable 
to higher revenues from subscriptions to our Agility media database. 

Two clients in the DDS segment generated approximately 26% and 30% of the Company’s total revenues 
in the fiscal years ended December 31, 2019 and 2018, respectively. No other client accounted for 10% or more 

31 

20192018                  RestatedAdjusted EBITDA:Net income attributable to Synodex Segment51$                    424$                  Stock-based compensation19                      6                        Non-controlling interests(10)                     22                      Adjusted EBITDA - Synodex Segment60$                    452$                  Synodex SegmentYears Ended December 31,20192018                  RestatedAdjusted EBITDA:Net loss attributable to Agility Segment(1,584)$              (2,291)$              Depreciation and amortization1,590                 1,542                 Stock-based compensation50                      40                      Provision for income taxes(44)                     17                      Interest expense, net4                        11                      Adjusted EBITDA (loss) - Agility Segment16$                    (681)$                 Years Ended December 31,Agility Segment  
 
 
 
 
 
 
  
 
 
 
 
 
 
 
of total revenues during these periods. Further, in the years ended December 31, 2019 and 2018, revenues from 
non-U.S. clients accounted for 55% and 56% of the Company's revenues, respectively. 

Direct Operating Costs 

Direct  operating  costs  consist  of  direct  payroll,  occupancy  costs,  data  center  hosting  fees,  content 
acquisition  costs,  depreciation  and  amortization,  travel,  telecommunications,  computer  services  and  supplies, 
realized gain (loss) on forward contracts, foreign currency remeasurement gain (loss), and other direct expenses 
that are incurred in providing services to our clients.   

Direct  operating  costs  were  approximately  $37.3  million  and  $39.3 million  for  the  years  ended 

December 31, 2019 and 2018, respectively, a decrease of $2.0 million or approximately 5%. 

Direct operating costs for the DDS segment were $27.5 million and $30.0 million for the years ended 
December 31, 2019 and 2018, respectively, a decrease of $2.5 million or approximately 8%. The decrease was 
due to a reduction in direct operating costs of $2.9 million as part of our continuing cost rationalization initiatives, 
offset  in  part  by  a  one-time  charge  of  $0.4  million  for  an  assessment  of  retroactive  foreign  social  security 
contributions  as  a  result  of  a  decision  by  the  Supreme  Court  of  India  that  affects  companies  generally.  The 
reduction of $2.9 million in direct operating costs was primarily a result of lower compensation related costs of 
$1.5 million, lower occupancy costs, travel, professional fees and others of $0.7 million and foreign exchange loss 
and  lower  depreciation  and  amortization  of  $0.7  million.    Direct  operating  costs  for  the  DDS  segment  as  a 
percentage of DDS segment revenues were 67% and 69% for the years ended December 31, 2019 and 2018, 
respectively.  

Direct operating costs for the Synodex segment were approximately $3.2 million and $3.0 million for 
the years ended December 31, 2019 and 2018, respectively, net of intersegment profit, an increase of $0.2 million 
or 7%. The increase was due to the cost of hardware and software upgrades expensed during the year. Direct 
operating costs for the Synodex segment as a percentage of Synodex segment revenues were 82% and 73% for 
the years ended December 31, 2019 and 2018, respectively.  The increase in direct operating costs as a percentage 
of revenues for the year ended December 31, 2019 was primarily due to lower revenue from two clients partially 
offset by an increase in volume from one existing client, volume from a new client and an increase in the cost of 
hardware and software upgrades expensed during the year. 

Direct operating costs for the Agility segment were approximately $6.6 million and $6.3 million, net of 
intersegment profit, for the years ended December 31, 2019 and 2018, respectively. The $0.3 million increase 
was primarily a result of expenditures in support of increased revenues. Direct operating costs for the  Agility 
segment as a percentage of Agility segment revenues were 62% and 64% for the years ended December 31, 
2019 and 2018, respectively. 

 Selling and Administrative Expenses 

Selling  and  administrative  expenses  consist  of  management  and  administrative  salaries,  sales  and 
marketing  costs  including  commissions,  new  services  research  and  related  software  development,  third-party 
software,  advertising  and  trade  conferences,  professional  fees  and  consultant  costs,  and  other  administrative 
overhead costs.   

Selling and administrative expenses were $19.1 million for the year ended December 31, 2019 compared 
to $15.9 million for the year ended December 31, 2018, an increase of $3.2 million or 20%. This increase was 
primarily  a  result  of  investments  in  strategic  initiatives  designed  to  expand  our  addressable  market  and 
compensation related expenses in the DDS segment.  Selling and administrative expenses as a percentage of total 
revenues were 34% and 28% for the years ended December 31, 2019 and 2018, respectively. 

32 

  
 
 
 
  
 
 
 
 
  
 
  
 
 
Selling and administrative expenses for the DDS segment were $12.7 million and $9.4 million for the 
years ended December 31, 2019 and 2018, respectively, an increase of $3.3 million or 35%. This increase is a 
result of investments in strategic initiatives designed to expand our addressable market. The savings realized from 
our  cost  rationalization  initiatives  were  channeled  into  our  strategic  initiatives.  The  increase  in  selling  and 
administrative expenses for the DDS segment were primarily due to higher compensation related costs of $2.3 
million, recruitment and professional fees of $0.8 million, and other selling and marketing costs of $0.2 million. 
As a percentage of DDS revenues, DDS selling and administrative expenses were 31% and 22% for each of the 
years ended December 31, 2019 and 2018, respectively. The increase in selling and administrative expenses as 
a percentage of revenues was due to lower revenues combined with increased selling and administrative expenses. 

Selling  and  administrative  expenses  for  the  Synodex  segment  was  $0.7  million  for  the  years  ended 
December 31, 2019 and 2018, respectively. Selling and administrative expenses for the Synodex segment as a 
percentage of Synodex segment revenues were 18% and 17% for the years ended December 31, 2019 and 2018, 
respectively.  

Selling and administrative expenses for the Agility segment were $5.7 million and $5.8 million for the 
years  ended  December  31, 2019  and  2018,  respectively,  a  decrease  of  $0.1 million  or  2%.  The  decrease  was 
primarily due to compensation related expenses. Selling and administrative expenses for the Agility segment as a 
percentage of Agility segment revenues were 53% and 59% for the years ended December 31, 2019 and 2018, 
respectively. 

Goodwill Impairment 

We performed our annual goodwill assessment for the Agility segment as of September 30, 2019.  In 
performing the assessment, we adhered to the provisions of ASU 2017-04, by using a single step approach that 
determines the carrying value of goodwill and comparing it against the excess of the reporting unit’s fair value.  
Based on our assessment, we reached the conclusion that there was no goodwill impairment because the fair value 
of the Agility segment’s goodwill exceeded its carrying value.  Therefore,  there was  no  goodwill  impairment 
recorded during the year ended December 31, 2019. 

We performed an assessment as of June 30, 2018 and determined that the fair value of the Agility segment 
exceeded its carrying value, but the fair value of the DDS segment was below its carrying value. As a result, we 
recorded a full goodwill impairment of $675,000 for the DDS segment reporting unit for the year ended December 
31, 2018.  

Taxes 

We recorded a provision for income taxes of approximately $1.1 million and $1.8 million for the years 
ended  December  31,  2019  and  2018,  respectively.  Tax-related  charges  primarily  consisted  of  a  provision  for 
foreign taxes recorded in accordance with the local tax regulations by our foreign subsidiaries. Effective income 
tax rates are disproportionate primarily due to the valuation allowance recorded on the deferred taxes on the U.S. 
and  Canadian  entities.  See  Notes  to  Consolidated  Financial  Statements,  Footnote  3.  “Taxes”  for  additional 
information.  

The reconciliation of the U.S. statutory rate with the Company’s effective tax rate for the years ended 

December 31, 2019 and 2018 are summarized in the table below:  

33 

  
 
 
 
 
 
 
 
 
 
  
 
 
       
Despite  access  to  overseas  earnings  and  the  resulting  toll  charge,  we  intend  to  indefinitely  reinvest 
earnings and profits in our foreign subsidiaries on account of the foreign jurisdiction withholding taxes that we 
would  have  to  incur  on  the  actual  remittances.  Unremitted  foreign  earnings  and  profits  amounted  to 
approximately $25.7 million at December 31, 2019. If such foreign earnings and profits are repatriated in the 
future, or are no longer deemed to be indefinitely reinvested, we would have to accrue the applicable amount 
of foreign jurisdiction withholding taxes associated with such remittances.  

We have a valuation allowance on all of our U.S. deferred tax assets on account of continuing losses 
incurred by our U.S. entity. In addition, we also have a valuation allowance on the deferred tax assets of our 
Canadian  subsidiaries.  Our  Canadian  subsidiaries  also  have  research  and  development  credits  available  to 
reduce taxable income in future years, which may be carried forward indefinitely. The potential benefits from 
these balances have not been recognized for financial statement purposes. 

Tax Assessments 

In September 2015, our Indian subsidiary was subject to an inquiry by the Service Tax Department in 
India regarding the classification of services provided by this subsidiary, asserting that the services provided by 
this  subsidiary fall  under  the  category  of  online  information  and  database  access  or  retrieval  services (OID 
Services), and not under the category of business support services (BS Services) that are exempt from service 
tax  as  historically  indicated  in  the  subsidiary’s  service  tax  filings.  We  disagree  with  the  Service  Tax 
Department’s position. In November 2019, the Commissioner of Central Tax, GST & Central Excise issued an 
order confirming the Service Tax Department’s position. We are vigorously contesting this order in an appeal 
to  the  Customs,  Excise  and  Service  Tax  Appellate  Tribunal.  In  the  event  the  Service  Tax  Department  is 
ultimately successful in proving that the services fall under the category of OID Services, the revenues earned 
by our Indian subsidiary for the period July 2012 through November 2016 would be subject to a service tax of 
between 12.36% and 15%, and this subsidiary may also be liable to pay interest and penalties. The revenue of 
our  Indian  subsidiary  during  this  period  was  approximately  $66.0  million.  In  accordance  with  new  rules 
promulgated by the Service Tax Department, as of December 1, 2016 service tax is no longer applicable to OID 
or BS Services. Based on our counsel’s assessment, we have not recorded any tax liability for this case. 

In a separate action relating to service tax refunds, in October 2016, our Indian subsidiary received 
notices from the Indian Service Tax Department in India seeking to reverse service tax refunds of approximately 
$160,000  previously  granted  to  our  Indian  subsidiary  for  three  quarters  in  2014,  asserting  that  the  services 

34 

20192018 RestatedFederal income tax expense at statutory  rate(21.0)        %21.0%Effect of:Foreign operations permanent difference - foreign exchange gains and losses(24.8)27.8Return to provision true-up(5.2)-            2017 Tax Act-           (112.6)Tax effects of foreign operations120.858.8Increase in unrecognized tax benefits (ASC 740)109.722.2Change in valuation allowance23.968.3Withholding tax12.27.8State income tax net of federal benefit2.62.4Foreign tax rate differential1.625.6Others(13.2)(5.5)206.6        %115.8         %  
 
 
 
 
 
 
 
 
provided  by  this  subsidiary  fall  under  the  category  of  OID  Services  and  not  BS  Services.  The  appeal  was 
determined  in  favor  of  the  Service  Tax  Department.  We  disagree  with  the  basis  of  this  decision  and  are 
contesting it vigorously. We expect delays in our Indian subsidiary receiving further service tax refunds until 
this matter is adjudicated with finality, and currently have service tax credits of approximately $1.0 million 
recorded as a receivable. Based on our counsel’s assessment, we have not recorded any tax liability for this 
case. 

Net Loss 

We had a net loss of $1.6 million during the year ended December 31, 2019, compared to a net loss of 
$0.3 million during the year ended December 31, 2018.  Net loss for the year ended December 31, 2019 included 
a one-time charge of $400,000 for an assessment of retroactive foreign social security contributions as a result of 
a decision by the Supreme Court of India that affects companies generally.   

The DDS segment was breakeven for the year ended December 31, 2019, compared to a net income of 
$1.6 million for the year ended December 31, 2018, net of intersegment profits. The decrease in net income of 
$1.6  million  was  attributable  to  lower  revenues  of  $2.2  million,  higher  operating  expenses  of  $0.8  million,  a 
decrease in tax provisions of $0.7 million, and a decrease in goodwill impairment of $0.7 million. 

Net income for the Synodex segment was breakeven for the year ended December 31, 2019, compared to 
net income of $0.4 million for the year ended December 31, 2018, net of intersegment profits. The decrease was 
primarily due to revenue timing from one client partially offset by an increase in volume from one existing client, 
volume from a new client and an increase in the cost of hardware and software upgrades expensed during the year.  

Net loss for the Agility segment was $1.6 million for the year ended December 31, 2019, compared to a 
net loss of $2.3 million for the year ended December 31, 2018.  The $0.7 million improvement was the result of 
higher revenues offset in part by increased expenditures to support revenue growth. 

Adjusted EBITDA 

Adjusted EBITDA for the year ended December 31, 2019 was $3.3 million compared to an Adjusted 

EBITDA of $6.4 million for the year ended December 31, 2018, a decrease of $3.1 million.  

Adjusted EBITDA for the DDS segment was $3.2 million and $6.7 million for the years ended December 
31, 2019 and 2018, respectively, a decrease of $3.5 million or approximately 52%. The decrease was primarily 
attributable to a higher net loss of $1.6 million, a lower tax provision of $0.7 million, lower depreciation and 
amortization of $0.5 million and $0.7 million of goodwill impairment for the year ended December 31, 2018.  

Adjusted  EBITDA  for  the  Synodex  segment  was  $0.1  million  and  $0.4  million  for  the  years  ended 
December 31, 2019 and 2018, respectively, a decrease of $0.3 million. The decrease was primarily due to revenue 
timing from one client partially offset by an increase in volume from one existing client and volume from a new 
client and an increase in the cost of hardware and software upgrades expensed during the year. 

Adjusted EBITDA in the Agility segment was breakeven for the year ended December 31, 2019 compared 
to an Adjusted EBITDA loss of $0.7 million for the year ended December 31, 2018, an improvement of $0.7 
million.  The improvement was due to higher revenues for the year ended December 31, 2019. 

35 

  
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Liquidity and Capital Resources 

Selected measures of liquidity and capital resources, expressed in thousands, are as follows:  

At December 31, 2019, we had cash and cash equivalents of $10.9 million, of which $4.8 million was 
held by our foreign subsidiaries, and $6.1 million was held in the United States. Despite the passage of the new 
tax law under which we may repatriate funds  from overseas after paying the toll charge, it is our intent as of 
December  31,  2019,  to  permanently  reinvest  the  overseas  funds  in  our foreign subsidiaries  on  account  of  the 
withholding tax that we would have to incur on the actual remittances.  

 We have used, and plan to use, our cash and cash equivalents for (i) investments in the Agility segment; 
(ii) the  expansion  of  our  other  operations; (iii)  technology  innovation;  (iv)  product  management and  strategic 
marketing; (v) general corporate purposes, including working capital; and (vi) possible business acquisitions. As 
of December 31, 2019, we had working capital of approximately $8.8 million, as compared to working capital of 
approximately $12.3 million as of December 31, 2018. 

We did not have any material commitments for capital expenditures as of December 31, 2019. During 
2019, we re-purchased 1,503,095 shares of our common stock at a volume-weighted average price of $1.23 per 
share, for a total cost of $1.8 million. 

We  believe  that  our  existing  cash  and  cash  equivalents  and  internally  generated  funds  will  provide 
sufficient sources of liquidity to satisfy our financial needs for the next 12 months from the date of issuance of 
these financial statements. However, we have no bank facilities or lines of credit, reductions in our cash and cash 
equivalents  from  operating losses,  capital  expenditures,  adverse  legal  decisions,  acquisitions  or  otherwise  that 
could materially and adversely affect the Company. 

Net Cash Provided by Operating Activities 

Cash provided by our operating activities for the year ended December 31, 2019 was $4.9 million and 
was the result of the net loss of $1.6 million, the effect of adjustments for non-cash items of $3.8 million and 
sources of working capital of $2.7 million. Adjustments for non-cash items primarily consisted of $2.9 million for 
depreciation and amortization, stock option expense of $0.8 million and $0.1 million for other non-cash items. 
Working capital activities primarily consisted of sources from a $1.2 million decrease in our accounts receivable, 
a $1.1 million decrease in prepaid and other current assets, and a $0.9 million increase in income and other taxes 
which was offset in part by a use of $0.5 million due to an increase in other working capital. The reduction in 
accounts  receivable  is  a  result  of  higher  collections  during  the  year  ended  December  31,  2019.    Refer  to  the 
Consolidated Statements of Cash Flows for further details. 

Cash  provided  by  our  operating  activities  for  the  year  ended  December  31,  2018  was  $3.6 million, 
resulting from a net loss of $0.3 million and adjustments for non-cash items of $5.5 million and uses of working 
capital of $1.6 million. Adjustments for non-cash items primarily consisted of $3.4 million for depreciation and 
amortization, stock option expense of $0.8 million, goodwill impairment of $0.7 million, pension cost of $0.4 
million and deferred tax provisions of $0.2 million. Working capital activities primarily consisted of a use of cash 
of $1.0 million due to a decrease in accrued salaries, wages and related benefits, $0.8 million due to a decrease in 

36 

20192018          RestatedCash and cash equivalents10,874$        10,869$        Working capital8,789           12,267         December 31,  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
accounts payable and accrued expenses offset by a source of $0.2 million due to an increase in other working 
capital accounts. 

Our days’ sales outstanding were 66 days at both December 31, 2019 and 2018. We calculate DSO by 
first dividing the total revenues for the period by average net accounts receivable, which is the sum of net accounts 
receivable at the beginning of the period and net accounts receivable at the end of the period, to yield an amount 
we refer to as the “accounts receivable turnover”. Then we divide the total number of days within the period 
reported by the accounts receivable turnover to yield DSO expressed in number of days.  

Net Cash Used in Investing Activities 

Cash used in our investing activities was $1.8 million and $2.0 million for the years ended December 31, 
2019  and  2018,  respectively.  These  capital  expenditures  were  principally  for  the  purchase  of  technology 
equipment including servers, network infrastructure and workstations, and expenditures for internally developed 
software. Capital expenditures of $1.8 million consisted of $0.2 million for the DDS segment and $1.6 million for 
the Agility segment.  

For  the  year  2020,  we  anticipate  that  capital  expenditures  for  ongoing  technology,  equipment  and 

infrastructure upgrades will approximate $2.0 to $2.3 million, a portion of which we may finance. 

Net Cash Used in Financing Activities 

 Cash used in financing activities was $1.8 million for the repurchase of 1,503,095 shares of our common 
stock  at  a  volume-weighted  average  price  of  $1.23  per  share.  The  repurchases  were  made  under  the  2019 
authorization approved by the Board of Directors. Payments of long-term obligations approximated $1.0 million 
and $2.0 million for 2019 and 2018, respectively. 

Inflation, Seasonality and Prevailing Economic Conditions 

Although most of our revenues are denominated in U.S. dollars, a significant portion of our revenues is 
denominated in Canadian dollars, Pound Sterling and Euros. In addition, a significant portion of our expenses, 
primarily labor expenses in the Philippines, India, Sri Lanka, Germany, Canada and Israel, is incurred in the local 
currencies  of  the  countries  in  which  we  operate.  For  financial  reporting  purposes,  we  translate  all  non-U.S. 
denominated transactions into U.S. dollars in accordance with U.S. GAAP.  Thus, we are exposed to the risk that 
fluctuations in the value of these currencies relative to the U.S. dollar could have a direct impact on our revenues 
and our results of operations.  

The Philippines and India have at times experienced high rates of inflation as well as major fluctuations 
in the exchange rate between the Philippine peso and the U.S. dollar and the Indian rupee and the U.S. dollar. As 
of December 31, 2019, the aggregate notional amount of our hedges against the Indian rupee was approximately 
$4.3 million, and we had no hedges against the Philippine peso.  

Fluctuations in exchange rates also affect the value of funds held by our foreign subsidiaries.  We do not 

currently intend to hedge these assets. 

Our most significant costs are the salaries and related benefits of our employees in Asia. We are exposed 
to high inflation in wage rates in the countries in which we operate. We generally perform work for our clients 
under  project-specific  contracts,  requirements-based  contracts  or  long-term  contracts.  We  must  adequately 
anticipate wage increases, particularly on our fixed-price contracts. There can be no assurance that we will be able 
to recover cost increases through increases in the prices that we charge for our services to our clients.  

Our  quarterly  operating  results  are  subject  to  certain  fluctuations.  We  experience  fluctuations  in  our 
revenue and earnings as we replace and begin new projects, which may have some normal start-up delays, or 

37 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
we may be unable to replace a project entirely. These and other factors may contribute to fluctuations in our 
operating results from quarter to quarter. In addition, as some of our Asian facilities are closed during holidays in 
the fourth quarter, we typically incur higher wages, due to overtime, that reduce our margins.  

Our Synodex subsidiary experiences seasonal fluctuations in revenues. Typically, revenue is lowest in the 
third quarter of the calendar year and highest in the fourth quarter of the calendar year. The seasonality is directly 
linked to the number of life insurance applications received by the insurance companies. 

Item 7A.  Quantitative and Qualitative Disclosures About Market Risk. 

Not applicable to smaller reporting companies. 

Item 8.  Financial Statements and Supplementary Data. 

See  Financial  Statement  Index  and  Financial  Statements  commencing  on  page  F-1,  which  are 

incorporated by reference herein. 

Item 9.  Changes in and Disagreements with Accountants on Accounting and Financial Disclosure. 

None. 

Item 9A.  Controls and Procedures.  

Evaluation of Disclosure Controls and Procedures  

We maintain disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-
15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), that are designed to ensure 
that information required to be disclosed in the reports we file or submit under the Exchange Act is recorded, 
processed,  summarized  and  reported  within  the  time  periods  specified  in  the  Securities  and  Exchange 
Commission's rules and forms, and that such information is accumulated and communicated to our management, 
including our principal executive officer and principal financial officer, as appropriate, to allow timely decisions 
regarding required disclosure.  

Under the supervision, and with the participation of our management, including our principal executive 
officer and our principal financial officer, we conducted an evaluation of the effectiveness of our disclosure 
controls and procedures, as defined under Exchange Act Rule 13a-15(e), as of December 31, 2019. Based on 
this  evaluation,  our  principal  executive  officer  and  our  principal  financial  officer  concluded  that,  as  of  
December 31, 2019, our disclosure controls and procedures were not effective.  

38 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Management’s Annual Report on Internal Control over Financial Reporting  

Our  management  is  responsible  for  establishing  and  maintaining  adequate  internal  control  over  our 
financial  reporting.  Internal  control  over  financial  reporting  is  a  process  designed  to  provide  reasonable 
assurance  regarding  the  reliability  of  our  financial  reporting  and  the  preparation  of  financial  statements  for 
external purposes in accordance with U.S. GAAP. Internal control over financial reporting includes maintaining 
records that in reasonable detail accurately and fairly reflect our transactions and disposition of assets; providing 
reasonable assurance that transactions are recorded as necessary for preparation of our financial statements; 
providing reasonable assurance that receipts and expenditures of company assets are made in accordance with 
management and director authorization; and providing reasonable assurance that unauthorized acquisition, use 
or  disposition  of  company  assets  that  could  have  a  material  effect  on  our  financial  statements  would  be 
prevented  or  detected  on  a  timely  basis.  Because  of  its  inherent  limitations,  internal  control  over  financial 
reporting is not intended to provide absolute assurance that a misstatement of our financial statements would be 
prevented or detected.  

Under the supervision and with the participation of the Company’s Chief Executive Officer and Chief 
Financial Officer, management conducted an evaluation of the effectiveness of the Company’s internal control 
over  financial  reporting  as  of  December  31,  2019,  based  on  the  framework  set  forth  in  Internal  Control-
Integrated  Framework  issued  by  the  Committee  of  Sponsoring  Organizations  of  the  Treadway  Commission 
(COSO).  Based  on  its  evaluation  under  this  framework,  Management  identified  the  following  material 
weaknesses and concluded that the Company’s internal control over financial reporting was not effective as of 
December 31, 2019: 

1. Lack of review procedures related to changes in events concerning the designation of an asset from 
non-monetary  to  monetary,  resulting  in  the  improper  remeasurement  and  classification  of  foreign 
currency affecting  refundable income tax as defined in ASC 830, Foreign Currency Matters (“ASC 
830”). 

2. Lack of timely action in reversing accruals when the underlying obligation is no longer a liability of 
the Company. 

The Company determined that it did not maintain effective control to ensure that the preceding items 
were properly accounted for in accordance with U.S. GAAP, which constitutes a material weakness. A material 
weakness is a deficiency or a combination of deficiencies in internal control over financial reporting, such that 
there  is  reasonable  possibility  that  a  material  misstatement  of  the  Company’s  annual  or  interim  financial 
information will not be prevented or detected on a timely basis. 

As a result of the internal control deficiency, the Company’s refundable taxes, accrued expenses and 
income and other taxes were overstated during each of the fiscal years 2008 to 2018. We have adjusted the 
comparative presentation of amounts reported in the consolidated financial statements as of January 1, 2018 
and December 31, 2018 and for the year ended December 31, 2018 included in this Report as a correction of 
errors. 

To address these deficiencies, we have since remediated our control procedures to reduce the likelihood 
of  these  errors  recurring.  We  have  implemented  additional  quarterly  control  procedures  (i)  to  review  any 
changes in events affecting the designation of assets and liabilities to ensure that such assets and liabilities are 
properly remeasured; and (ii) to review outstanding accruals to confirm that the underlying obligation of the 
accrual is still valid. 

This Annual Report on Form 10-K does not include an attestation report of our independent registered 
public accounting firm regarding internal control over financial reporting. Management’s report was not subject 
to  attestation  by  our  independent  registered  public  accounting  firm  pursuant  to  rules of  the  Securities  and 

39 

  
 
 
 
 
 
 
 
Exchange Commission that permit us to provide only management’s report in this Annual Report on Form 10-
K. 

Changes in Internal Control over Financial Reporting 

The Company made the changes to its internal control over financial reporting (as such term is defined 
in Rules 13a-15(f) or 15d-15(f) under the Exchange Act) referred to above during the last fiscal quarter to which 
this report relates to address the material weakness, which changes have materially affected, or are reasonably 
likely to materially affect, our internal control over financial reporting. 

Item 9B.  Other information. 

None. 

40 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Item 10.  Directors, Executive Officers and Corporate Governance. 

PART III 

The information called for by Items 401, 405, if required, and 407(c)(3), (d)(4) and (d)(5) of Regulation 
S-K is incorporated by reference from the Company’s definitive proxy statement for the 2020 Annual Meeting 
of Stockholders to be filed pursuant to Regulation 14A under the Exchange Act no later than 120 days after 
the end of the Company’s 2019 fiscal year. 

The Company has a code of ethics that applies to all of its employees, officers, and directors, including 
its principal executive officer, principal financial officer, and corporate controller.  The text of the Company’s 
code  of  ethics  is  posted  on  its  website  at  www.innodata.com.  The  Company  intends  to  disclose  future 
amendments to, or waivers from, certain provisions of the code of ethics for executive officers and directors 
in accordance with applicable Nasdaq and SEC requirements. 

Item 11.  Executive Compensation. 

The information called for by Item 11 is incorporated by reference from the Company’s definitive proxy 
statement  for  the  2020  Annual  Meeting  of  Stockholders  to  be  filed  pursuant  to  Regulation  14A  under  the 
Exchange Act no later than 120 days after the end of the Company’s 2019 fiscal year. 

Item 12.  Security Ownership of Certain Beneficial Owners and Management and Related Stockholder 
Matters. 

The information required by this Item regarding the Company’s equity compensation plans is set forth 
in Part II, Item 5 of this Annual Report on Form 10-K under the caption “Securities Authorized for Issuance 
Under Equity Compensation Plans” and is incorporated by reference herein. The information called for under 
Item 403 of Regulation S-K by Item 12 is incorporated by reference from the Company’s definitive proxy 
statement  for  the  2020  Annual  Meeting  of  Stockholders  to  be  filed  pursuant  to  Regulation  14A  under  the 
Exchange Act no later than 120 days after the end of the Company’s 2019 fiscal year.  

Item 13.  Certain Relationships and Related Transactions, and Director Independence. 

The information called for by Item 13 is incorporated by reference from the Company’s definitive proxy 
statement  for  the  2020  Annual  Meeting  of  Stockholders  to  be  filed  pursuant  to  Regulation  14A  under  the 
Exchange Act no later than 120 days after the end of the Company’s 2019 fiscal year.  

Item 14.  Principal Accountant’s Fees and Services. 

The information called for by Item 14 is incorporated by reference from the Company’s definitive proxy 
statement  for  the  2020  Annual  Meeting  of  Stockholders  to  be  filed  pursuant  to  Regulation  14A  under  the 
Exchange Act no later than 120 days after the end of the Company’s 2019 fiscal year. 

41 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Item 15. Exhibits, Financial Statement Schedules. 

PART IV 

(a)(1)    Financial  Statements.  The  following  Report  of  Independent  Registered  Public  Accounting  firm, 
consolidated  financial  statements,  and  accompanying  notes  are  included  in  Item  8.  Index  to 
Financial Statements: 

Report of Independent Registered Public Accounting Firm. 

  Consolidated Balance Sheets as of December 31, 2019 and 2018 (Restated). 

Consolidated Statements of Operations and Comprehensive Loss for the years ended December 31, 
2019 and 2018 (Restated). 
Consolidated Statements of Stockholders’ Equity for the years ended December 31, 2019 and 2018 
(Restated). 

  Consolidated Statements of Cash Flows for the years ended December 31, 2019 and 2018 (Restated). 

(a)(3)  Exhibits – See Exhibit Index attached hereto, which is incorporated by reference herein. 

Item 16.  Form 10K Summary. 

None. 

42 

  
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Pursuant  to  the  requirements  of  Section  13  or  15(d)  of  the  Securities  Exchange  Act  of  1934,  the 

registrant caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. 

SIGNATURES 

INNODATA INC. 

By 

/s/ Jack Abuhoff 
Jack Abuhoff  
Chairman of the Board, 
Chief Executive Officer and President 
March 16, 2020 

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below 

by the following persons on behalf of the registrant and in the capacities and on the dates indicated. 

Signature 

 Title 

/s/ Jack S. Abuhoff 
Jack S. Abuhoff 

/s/ Robert O’Connor 
Robert O’Connor 

/s/ David B. Atkinson 
David B. Atkinson 

/s/ Louise C. Forlenza 
Louise C. Forlenza 

/s/ Brian E. Kardon  
Brian E. Kardon 

/s/ Douglas J. Manoni 
Douglas J. Manoni 

/s/ Stewart R. Massey 
Stewart R. Massey 

/s/ Michael J. Opat 
Michael J. Opat 

/s/ Nauman (Nick) Toor 
Nauman (Nick) Toor 

 Date 

 March 16, 2020 

Chairman of the Board, 
Chief Executive Officer and President 

Chief Financial Officer, Principal      
Financial Officer and Principal Accounting 
Officer     

March 16, 2020 

March 16, 2020 

March 16, 2020 

March 16, 2020 

March 16, 2020 

March 16, 2020 

March 16, 2020 

March 16, 2020 

 Director 

 Director 

 Director  

 Director 

 Director  

 Director  

Director  

43 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
INDEX TO CONSOLIDATED FINANCIAL STATEMENTS 

Report of Independent Registered Public Accounting Firm 

Consolidated Balance Sheets as of December 31, 2019 and 2018 (Restated) 

Consolidated Statements of Operations and Comprehensive Loss for the years 
ended December 31, 2019 and 2018 (Restated) 

Consolidated Statements of Stockholders’ Equity for the years ended 
   December 31, 2019 and 2018 (Restated) 

Consolidated Statements of Cash Flows for the years ended December 31, 2019 
   and 2018 (Restated) 

Notes to Consolidated Financial Statements 

PAGE 

F-2 

F-3 

F-4 

F-5 

F-6 

F-7 

F-1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 

The Board of Directors and Stockholders  
Innodata Inc. 

Opinion on the Financial Statements 

We  have  audited  the  accompanying  consolidated  balance  sheets  of  Innodata  Inc.  and  Subsidiaries  (the 
Company)  as  of  December  31,  2019  and  2018,  and  the  related  consolidated  statements  of  operations  and 
comprehensive  loss,  stockholders’  equity,  and  cash  flows  for  the  years  then  ended,  and  the  related  notes 
(collectively  referred to  as  the  consolidated  financial  statements).  In  our opinion,  the consolidated financial 
statements present fairly, in all material respects, the financial position of the Company as of December 31, 
2019 and 2018, and its results of operations and its cash flows for the years then ended, in conformity with 
accounting principles generally accepted in the United States of America. 

Basis for Opinion 

These  consolidated  financial  statements  are  the  responsibility  of  the  Company’s  management.  Our 
responsibility is to express an opinion on the Company’s consolidated financial statements based on our audits. 
We  are  a  public  accounting  firm  registered  with  the  Public  Company  Accounting  Oversight  Board  (United 
States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. 
federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and 
the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan 
and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are 
free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we 
engaged to perform, an audit of its internal control over financial reporting. As part of our audits, we are required 
to obtain an understanding of internal control over financial reporting, but not for the purpose of expressing an 
opinion  on  the  effectiveness  of  the  Company’s  internal  control  over  financial  reporting.  Accordingly,  we 
express no such opinion. 

Our  audits  included  performing  procedures  to  assess  the  risks  of  material  misstatement  of  the  consolidated 
financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such 
procedures  included  examining,  on  a  test  basis,  evidence  regarding  the  amounts  and  disclosures  in  the 
consolidated  financial  statements.  Our  audits  also  included  evaluating  the  accounting  principles  used  and 
significant estimates made by management, as well as evaluating the overall presentation of the consolidated 
financial statements. We believe that our audits provide a reasonable basis for our opinion. 

Adoption of New Accounting Standard 

As discussed in Note 6 to the consolidated financial statements, the Company adopted Accounting Standards 
Codification ASU 2016-02, beginning January 1, 2019 and applied the practical expedients consistently for all 
of its leases. 

Restatement 

As discussed in Note 1 to the consolidated financial statements, the Company restated the 2018 consolidated 
financial statements. The impact of errors relating to periods prior to the year ended December 31, 2018 are 
reflected as an adjustment in the consolidated financial statements as of January 1, 2018 and errors relating to 
2018 are reflected as an adjustment in the consolidated financial statements as of December 31, 2018 and for 
the year ended December 31, 2018. 

F-2 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
  /s/ CohnReznick LLP 
Roseland, New Jersey 
March 16, 2020 

We have served as the Company’s auditor since 2008. 

F-3 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
CONSOLIDATED BALANCE SHEETS 
DECEMBER 31, 2019 AND 2018 (Restated) 
(in thousands, except share and per share data) 

F-4 

20192018              (Restated)Current assets:Cash and cash equivalents $         10,874  $         10,869 Accounts receivable, net of allowance for doubtful accounts of $750 and $1,000, respectively9,72310,626Prepaid expenses and other current assets3,4184,667            Total current assets24,01526,162Property and equipment, net             7,125              6,813 Right-of-use-asset             7,005                   -   Other assets             2,110              2,436 Deferred income taxes             1,906              1,204 Intangibles, net             5,477              6,275 Goodwill             2,108              2,050                        Total assets $         49,746  $         44,940 Current liabilities:Accounts payable $          1,419  $          1,834 Accrued expenses3,3402,803Accrued salaries, wages and related benefits4,2654,494Income and other taxes4,1833,235Long-term obligations - current portion9121,529Operating lease liability - current portion1,107                  -               Total current liabilities15,22613,895Deferred income taxes363571Long-term obligations, net of current portion4,5344,062Operating lease liability, net of current portion6,731                  -   Non-controlling interests(3,417)(3,400)Commitments and contingenciesSTOCKHOLDERS’ EQUITY:Serial preferred stock; 4,998,000 shares authorized, none outstanding                   -                     -   Common stock, $.01 par value; 75,000,000 shares authorized; 27,643,000 shares issued and 24,459,000 outstanding at December 31, 2019; 27,558,000 shares issued and 25,877,000 outstanding at December 31, 2018275275Additional paid-in capital28,42627,579Retained earnings4,9936,595Accumulated other comprehensive loss(920)(15)32,77434,434Less: treasury stock, 3,184,000 shares at December 31, 2019 and 1,681,000 shares at December 31, 2018, at cost(6,465)(4,622)            Total stockholders’ equity           26,309            29,812                        Total liabilities and stockholders’ equity $         49,746  $         44,940 See notes to consolidated financial statements.ASSETSLIABILITIES AND STOCKHOLDERS’ EQUITY  
 
 
   
 
INNODATA INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS 
YEARS ENDED DECEMBER 31, 2019 AND 2018 (Restated) 
 (In thousands, except per share amounts) 

F-5 

20192018              (Restated)Revenues55,858$    57,418$    Operating costs and expenses:Direct operating costs37,325      39,302      Selling and administrative expenses19,010      15,846      Goodwill impairment-           675          Interest expense, net51            33            56,386      55,856      Income (loss) before provision for income taxes(528)         1,562       Provision for income taxes1,091       1,808       Consolidated net loss(1,619)      (246)         Income (loss) attributable to non-controlling interests(17)           7              (1,602)$    (253)$       Loss per share attributable to Innodata Inc. and Subsidiaries:Basic and diluted(0.06)$      (0.01)$      Weighted average shares outstanding:Basic and diluted25,774      25,878      Comprehensive loss:Consolidated net loss(1,619)$    (246)$       Pension liability adjustment, net of taxes(1,504)      260          Change in fair value of derivatives, net of taxes33            (342)         Foreign currency translation adjustment, net of taxes566          (779)            Other comprehensive loss(905)         (861)         Total comprehensive loss(2,524)      (1,107)      Comprehensive income (loss) attributed to non-controlling interest(17)           7              (2,507)$    (1,114)$    See notes to consolidated financial statements.Net loss attributable to Innodata Inc. and SubsidiariesComprehensive loss attributable to Innodata Inc. and Subsidiaries  
 
 
 
 
 
  
 
   
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY 
YEARS ENDED DECEMBER 31, 2019 AND 2018 (Restated) 
(In thousands) 

F-6 

SharesAmountSharesAmountJanuary 1, 2018 as previously reported     27,558  $       275  $  27,275  $    7,345  $               846        1,681  $  (4,622) $  31,119 Restatement adjustments            -               -               -           (497)                    -               -              -           (497)January 1, 2018 as restated     27,558           275      27,275        6,848                   846        1,681      (4,622)     30,622 Net loss as restated            -               -               -           (253)                    -               -              -           (253)Stock-based compensation            -               -             796             -                       -               -              -             796 Acquisition of non-controlling interest            -               -           (492)            -                       -               -              -           (492)Pension liability adjustments, net of taxes            -               -               -               -                     260             -              -             260 Foreign currency translation adjustment            -               -               -               -                    (779)            -              -           (779)Change in fair value of derivatives, net of taxes            -               -               -               -                    (342)            -              -           (342)December 31, 2018     27,558           275      27,579        6,595                   (15)       1,681      (4,622)     29,812 Net loss            -               -               -         (1,602)                    -               -              -         (1,602)Purchase of treasury stock            -               -               -               -                       -          1,503      (1,843)      (1,843)Stock-based compensation            75             -             836             -                       -               -              -             836 Exercise of stock options            10             -               11             -                       -               -              -               11 Pension liability adjustments, net of taxes            -               -               -               -                 (1,504)            -              -         (1,504)Foreign currency translation adjustment            -               -               -               -                     566             -              -             566 Change in fair value of derivatives, net of taxes            -               -               -               -                       33             -              -               33 December 31, 2019     27,643  $       275  $  28,426  $    4,993  $              (920)       3,184  $  (6,465) $  26,309 See notes to consolidated financial statements.Common StockAdditional Paid-in CapitalRetained EarningsAccumulated Other Comprehensive LossTotalTreasury Stock  
 
 
 
 
 
       
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF CASH FLOWS 
YEARS ENDED DECEMBER 31, 2019 AND 2018 (Restated) 
(In thousands) 

F-7 

20192018              (Restated)Cash flows from operating activities:Consolidated net loss(1,619)$      (246)$         Adjustments to reconcile consolidated net loss to net cash    provided by operating activities:    Depreciation and amortization2,922         3,374            Goodwill impairment-            675               Stock-based compensation 836            796               Deferred income taxes(313)          175               Pension cost335            440               Changes in operating assets and liabilities:       Accounts receivable1,216         (533)                 Prepaid expenses and other current assets1,056         (70)                   Other assets332            521                   Accounts payable and accrued expenses(589)          (779)                 Accrued salaries, wages and related benefits(249)          (1,020)               Income and other taxes926            234                          Net cash provided by operating activities4,853         3,567         Cash flows from investing activities:   Capital expenditures(1,769)        (2,033)                      Net cash used in investing activities (1,769)        (2,033)        Cash flows from financing activities:   Purchase of treasury stock(1,843)        -               Payment of long-term obligations (1,038)        (2,025)           Redemption of shares from non-controlling interest-            (2)                 Exercise of stock options11             -                          Net cash used in financing activities (2,870)        (2,027)        Effect of exchange rate changes on cash and cash equivalents           (209)            (45)Net increase (decrease) in cash and cash equivalents5               (538)          Cash and cash equivalents, beginning of year10,869       11,407       Cash and cash equivalents, end of year10,874$     10,869$     Supplemental disclosures of cash flow information:   Cash paid for income taxes962$          680$             Cash paid for operating leases2,186$       2,568$          Common stock issued11$            -$             Non cash redemption of non-controlling interest-$          (490)$         See notes to consolidated financial statements.  
 
 
  
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

1. Description of Business and Summary of Significant Accounting Policies 

Description of Business - Innodata Inc. (including its subsidiaries, the “Company”, “Innodata”, “we”, 
“us”  or  “our”)  is  a  global  data  engineering  company.  The  Company  solves  complex  data  challenges  that 
companies face when they build and maintain artificial intelligence (AI) systems and analytics platforms. 

To deliver the Company’s services and solutions, the Company uses a combination of human expertise 
and technology. The Company’s 3,000+ employees span 10 countries and are experts in data pertaining to many 
professional fields. The Company’s core technology harnesses machine learning and deep learning (branches 
of AI) to augment human expertise. The Company’s hybrid approach of using AI in conjunction with human 
experts enables the Company’s to deliver superior data quality with even the most complex and sensitive data. 

The Company also provides AI-augmented software-as-a-service (SaaS) platforms for customers who 

wish to perform their own data engineering tasks and for niche, industry-specific data-intensive use cases. 

The Company provides a range of solutions and platforms for solving complex data challenges that 

companies face when they seek to obtain the benefits of AI systems and analytics platforms.  

(i) 

Data Annotation 

The Company helps its clients train AI models by annotating data at scale and at industry-leading levels 
of  quality.  The  quality  of  training  data  is  critical  for  ensuring  that  a  client’s  AI  models  perform  well.  The 
Company annotates text, images, audio and video data for the most complex AI models, including computer 
vision, sentiment analysis, entity linking, text categorization, and syntactic parsing/tagging. 

The Company’s image and video annotation services and platforms may be used to annotate, or label, 
objects or people in images/video for facial recognition systems and automated object identification systems 
and in aerial/satellite imagery for autonomous driving/flying applications. 

The Company’s text annotation services and platforms may be used to convert raw text data into richly 
tagged, AI training data. The Company accommodates a wide range of input formats and taxonomies, and the 
Company performs a wide variety of complex tasks including entity annotation, relationship annotation, co-
reference annotation, event annotation, multi-label annotation, and document labelling. 

The Company provides image/video data annotation and text annotation as full solutions, in which the 
Company provides all required technology, infrastructure and expert resources. Beginning in early 2020, the 
Company will also provide image/video data annotation platforms and text annotation platforms for its clients 
to license for internal use. 

The  Company  provides  data  annotation  for  a  variety  of  complex  requirements  in  healthcare, 

compliance, scientific, financial and legal markets. 

(ii) 

Data Transformation 

The Company provides AI-based data transformation solutions for high-accuracy data identification, 
aggregation, cleansing, augmentation and extraction. The Company’s solutions utilize highly-trained AI models 
and experts who custom-train the models for the Company’s clients’ most complex and unique requirements.   

The Company’s data transformation platform enables data to be extracted from websites, as well as 
internal data stores; converted from disparate formats including PDF; enriched with the necessary semantics, 
metadata and linking; and classified in accordance with an ontology or knowledge graph. 

F-7 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

The Company’s data transformation solutions may be consumed via API, so that they can be utilized 
as infrastructure by clients with ongoing needs for such services. The Company also provides a platform for 
clients to license for performing analytics on extracted data points. 

(iii) 

Data Curation 

For clients that need to maintain mission-critical databases of structured data, or fuse separately-created 
databases into a single, unified, high-quality source of data that can be relied upon for a variety of corporate 
functions and products (often referred to as a “golden source” of data), the Company provides AI-based data 
curation  solutions  that  include  data  collection  across  external  and  internal  data  sources,  data  hygiene,  data 
consolidation, and data compliance. 

(iv) 

Intelligent Automation 

Enterprises are increasingly looking to re-invent business processes to take advantage of advancements 
in AI and machine learning, computing, and storage. Many seek easier ways these advanced capabilities can be 
trained, deployed, and leveraged. For clients with critical business processes that involve documents, images, 
text, emails and other unstructured data, The Company deploys a range of technologies, including AI and robotic 
process automation (RPA), to eliminate repetitive tasks, automate where possible, speed up operations, and shift 
internal talent to creative and analytical work. 

The  Company  provides  intelligent  automation  for  an  increasing  diversity  of  complex  functions.  At 
present, these include IP rights management, contract management, client relationship management, regulatory 
change management, underwriting, and content operations management. 

(v) 

Intelligent Data Platforms 

The  Company  builds  and  manages  intelligent  data  platforms  that  address  specific,  niche  market 
requirements  with  the  Company’s  data  engineering  technologies.  The  Company  deploys  these  platforms  as 
software-as-a-service (SaaS) and as managed data solutions.  To date, the Company has built an intelligent data 
platform  for  medical  records  data  transformation  (which  we  brand  as  “Synodex”)  and  for  marketing 
communications/public relations workflow (which we brand as “Agility”).  

The Company’s Synodex intelligent data platform transforms medical records into useable digital data 
organized in accordance with the Company’s proprietary data models or client data models. At the end of 2019, 
the Company had 20 clients utilizing its Synodex platform, including John Hancock Insurance, the insurance 
operating unit of John Hancock Financial (a division of Manulife) and one of the largest life insurers in the 
United States. 

The  Company’s  Agility  intelligent  data  platform  provides  marketing  communications  and  public 
relations professionals with the ability to target and distribute content to journalists and social media influencers 
world-wide  and  to  monitor  and  analyze  global  news  channels  (print,  web,  radio  and  TV)  and  social  media 
channels.   

The Company also provides a variety of services for clients in the information industry that relate to 

content operations and product development. 

Principles of Consolidation - The consolidated financial statements include the accounts of Innodata 
Inc.  and  its  wholly  owned  subsidiaries,  and  the  Synodex  and  docGenix  limited  liability  companies  that  are 
majority-owned by the Company. The non-controlling interests in the Synodex and docGenix limited liability 
companies are accounted for in accordance with Financial Accounting Standards Board (FASB) non-controlling 
interest guidance. All significant intercompany transactions and balances have been eliminated in consolidation. 

F-8 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Use of Estimates  - In preparing financial statements in conformity with U.S. GAAP, management is 
required to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and 
expenses, and the related disclosure of contingent assets and liabilities reported in the financial statements and 
accompanying notes. Actual results could differ from those estimates and changes in the estimates are recorded 
when  known.  Significant  estimates include those  related  to  the  allowances  for  doubtful  accounts  and  billing 
adjustments, long-lived assets, intangible assets, goodwill, valuation of deferred tax assets, valuation of stock-
based compensation, litigation accruals and estimated accruals for various tax exposures. 

Revenue Recognition – Revenue is recognized when the Company satisfies its performance obligations 
under the contract, either implicit or explicit, by transferring the promised goods or rendering a service to its 
customer either when control of the promised product is transferred to a client or the service is rendered, in an 
amount  that  reflects  the  consideration  that  the  Company  expects  to  receive  in  exchange  for  those  goods  or 
services  as  per  the  agreement  with  the  client.  For  agreements  with  multiple  performance  obligations,  the 
Company identifies each performance obligation and evaluates whether the performance obligations are distinct 
within the context of the agreement at the agreement’s inception. The Company allocates the transaction price 
to each distinct performance obligation proportionately based on the estimated standalone selling price for each 
performance obligation, if any, and then evaluates how the goods are transferred to or services are performed 
for the client to determine the timing of revenue recognition. Performance obligations that are not distinct at 
agreement inception are combined. 

For the DDS segment, revenue is recognized primarily based on the quantity delivered or resources 
utilized  in  the  period  in  which  services  are  performed  and  performance  conditions  are  satisfied  as  per  the 
agreement.  Revenues  for  agreements  billed  on  a  time-and-materials  basis  are  recognized  as  services  are 
performed.  Revenues  under  fixed-fee  agreements,  which  are  not  significant  to  the  overall  revenues,  are 
recognized  based  on  the  proportional  performance  method  of  accounting,  as  services  are  performed,  or 
milestones are achieved.  

For the Synodex segment, revenue is recognized primarily based on the quantity delivered in the period 
in which services are performed and performance conditions are satisfied as per the agreement. A portion of the 
Company’s Synodex segment revenue is derived from licensing our functional software and providing access to 
our hosted software platform. Revenue from such services is recognized monthly when all parties to the agreement 
have agreed to the agreement; each party’s rights are identifiable; the payment terms are identifiable; the agreement 
has commercial substance; access to the service is provided to the end user; and collection is probable. 

The  Agility segment  derives  its  revenue  primarily from  subscription arrangements and  provision  of 
enriched media analysis services. It also derives revenue as a reseller of corporate communication solutions. 
Revenue from subscriptions is recognized monthly when access to the service is provided to the end user; all 
parties to the agreement have agreed to the agreement; each party’s rights are identifiable; the payment terms 
are identifiable; the agreement has commercial substance; and collection is probable. Revenue from enriched 
media  analysis  services  is  recognized  when  the  services  are  performed,  and  performance  conditions  are 
satisfied. Revenues from the reseller agreements are recognized at gross with the Company functioning as a 
principal due to the Company meeting the following criteria. The Company acts as the primary obligor in the 
sales transaction; assumes the credit risk; sets the price; can select suppliers; and is involved in the execution of 
the services, including after sales service. 

Revenues  include  reimbursement  of  out-of-pocket  expenses,  with  the  corresponding  out-of-pocket 

expenses included in direct operating costs. 

The  Company  considers  U.S.  GAAP  criteria  for  determining  whether  to  report  revenue  gross  as  a 
principal versus net as an agent.  Factors considered include whether the Company is the primary obligor, has 
risks and rewards of ownership, and bears the risk that a client may not pay for the services performed.  If there 

F-9 

 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

are  circumstances  where  the  above  criteria  are  not  met  and  therefore,  the  Company  is  not  the  principal  in 
providing services, amounts received from clients are presented net of payments in the consolidated statements 
of operations and comprehensive loss. 

Contract acquisition cost, which is included in prepaid expenses and other current assets, for our Agility 
segment is amortized over the term of a subscription agreement that normally has a duration of 12 months or less.  
The Company reviews these costs on a periodic basis to determine the need to adjust the carrying values for pre-
terminated contracts. 

Foreign  Currency  Translation  -  The  functional  currency  of  our  delivery  centers  located  in  the 
Philippines, India, Sri Lanka and Israel is the U.S. dollar. Transactions denominated in the Philippine pesos, Indian 
and Sri Lankan rupees and Israeli shekels are translated to U.S. dollars at rates which approximate those in effect 
on the transaction dates. Monetary assets and liabilities denominated in foreign currencies at December 31, 2019 
and  2018  are  translated  at  the  exchange  rate  in  effect  as  of  those  dates.  Nonmonetary  assets,  liabilities,  and 
stockholders’ equity were translated at the appropriate historical rates. Included in direct operating costs  were 
exchange losses resulting from such transactions of approximately $158,000 and $56,000 for the years ended 
December 31, 2019 and 2018, respectively. 

The functional currency for the Company’s subsidiaries in Germany, the United Kingdom and Canada 
are  the  Euro,  the  Pound  Sterling  and  the  Canadian  dollar,  respectively.  The  financial  statements  of  these 
subsidiaries are reported in these respective currencies. Financial information is translated from the applicable 
functional currency  to the U.S.  dollar  (the reporting currency)  for  inclusion  in  the  Company’s  consolidated 
financial  statements.  Income,  expenses  and  cash  flows  are  translated  at  weighted  average  exchange  rates 
prevailing during the fiscal period, and assets and liabilities are translated at fiscal period-end exchange rates. 
Resulting  translation  adjustments  are included  as  a  component  of  accumulated other  comprehensive loss in 
stockholders' equity. Foreign exchange transaction gains or losses are included in direct operating costs in the 
accompanying consolidated statements of operations and comprehensive loss. The amount of foreign currency 
translation  adjustment  was  $566,000  and  ($779,000)  for  the  years  ended  December  31,  2019  and  2018, 
respectively.  

Derivative  Instruments  -  The  Company  has  designated  its  derivatives  (foreign  currency  forward 
contracts)  as  a  cash  flow  hedge.  Accordingly,  the  Company  initially  reports  the  effective  portion  of  the 
derivative’s gain or loss as a component of accumulated other comprehensive income or loss and subsequently 
reclassifies them to earnings when the hedge exposure affects earnings. The Company formally documents all 
relationships  between  hedging  instruments  and  hedged  items,  as  well  as  its  risk  management  objective  and 
strategy for undertaking various hedging activities. The total notional value of outstanding foreign currency 
forward contracts at December 31, 2019 was $4.3 million. 

Cash Equivalents - For financial statement purposes (including cash flows), the Company considers all 

highly liquid instruments purchased with an original maturity of three months or less to be cash equivalents.  

Property and Equipment - Property and equipment are stated at cost and are depreciated on the straight-
line method over the estimated useful lives of the related assets, which is generally two to five years.  Leasehold 
improvements are amortized on a straight-line basis over the shorter of their estimated useful lives or the lives of 
the leases. Certain assets under capital leases are amortized over the lives of the respective leases or the estimated 
useful lives of the assets, whichever is shorter.  

Long-lived  Assets  -  Management  assesses  the  recoverability  of  its  long-lived  assets,  which  consist 
primarily of fixed assets, whenever events or changes in circumstances indicate that the carrying value may not 
be 
impairment review: 
(i) significant underperformance  relative  to  expected  historical  or  projected  future  operating  results;  (ii) 
the  Company’s  stock 
significant  negative 

industry or economic trends;  (iii)  significant  decline 

recoverable.  The 

present,  may 

following 

factors, 

trigger 

an 

in 

if 

F-10 

 
 
 
 
 
 
 
  
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

price for a sustained period; and (iv) a change in  the  Company’s  market  capitalization  relative  to  net  book 
value.  If  the recoverability  of these  assets is unlikely  because of the existence of  one  or more  of  the  above-
mentioned  factors,  an impairment  analysis  is  performed,  initially  using  a  projected  undiscounted  cash 
flow method.   Management  makes  assumptions  regarding  estimated  future  cash  flows  and  other  factors  to 
determine the fair value of these respective assets. An impairment loss will be recognized only if the carrying 
value of a long-lived asset is not recoverable, exceeds its fair value, and is measured as the amount by which 
the carrying amount of a long-lived asset exceeds its fair value.  

Goodwill and Other Intangible Assets  – The Company performs a valuation of assets acquired and 
liabilities assumed on each acquisition accounted for as a business combination and allocates the purchase price 
of each acquired business to its respective net tangible and intangible assets and liabilities. Acquired intangible 
assets  principally  consist  of  technology,  client  relationships,  backlog  and  trademarks.  Liabilities  related  to 
intangibles principally consist of unfavorable vendor contracts. The Company determines the appropriate useful 
life by performing an analysis of expected cash flows based on projected financial information of the acquired 
businesses. Intangible assets are amortized over their estimated useful lives using the straight-line method, which 
approximates the pattern in which the majority of the economic benefits are expected to be consumed. Intangible 
assets are amortized into direct operating costs ratably over their expected related revenue streams over their useful 
lives. 

Goodwill represents the excess of the cost of an acquired entity over the fair value of the acquired net 
assets. The Company does not amortize goodwill but evaluates it for impairment at the reporting unit level annually 
during  the  third  quarter  of  each  fiscal  year  (as  of  September  30  of  that  year)  or  when  an  event  occurs,  or 
circumstances change, that indicates the carrying value may not be recoverable. In 2018, the Company adopted 
Accounting Standard Update (ASU) No. 2017-04, “Intangibles - Goodwill and Other (Topic 350): Simplifying 
the Accounting for Goodwill Impairment”. Under this guidance, the optional qualitative assessment, referred to 
as  “Step  0”,  and  the  first  step  of  the  quantitative  assessment  (“Step  1”)  remained  unchanged  versus  the  prior 
guidance.  However,  the  requirement  to  complete  the  second  step  (“Step  2”),  which  involved  determining  the 
implied fair value of goodwill and comparing it to the carrying value of that goodwill to measure the impairment 
loss,  was  eliminated.  As  a  result,  Step  1  is  used  to  determine  both  the  existence  and  amount  of  goodwill 
impairment.  An  impairment  loss  is  recognized  for  the  amount  by  which  the  reporting  unit’s  carrying  amount 
exceeds its fair value, not to exceed the carrying value of goodwill in that reporting unit. 

The Company periodically analyzes whether any indicators of impairment have occurred. As part of these 
periodic analyses, we compare the Company’s estimated fair value, as determined based on our stock price, to the 
Company’s net book value. During 2018, due to a continuing decline in the Company’s stock price and other 
indicators of impairment that arose during the second quarter of 2018,  the Company deemed it appropriate to 
assess goodwill impairment as of June 30, 2018, rather than the historical testing date of September 30. Based on 
the  Company’s  assessment,  the  Company  concluded  that  the  goodwill  of  the  DDS  segment,  amounting  to 
$675,000, was fully impaired. 

The Company performed its annual goodwill assessment for the Agility segment as of September 30, 
2019.  In performing the assessment, the Company adhered to the provisions of ASU 2017-04 by using a single 
step approach that determines the carrying value of goodwill and comparing it against the excess of the reporting 
unit’s fair value.  Based on the Company’s assessment, the Company reached the conclusion that there was no 
goodwill  impairment  because  the  fair  value  of  the  Agility  segment’s  goodwill  exceeded  its  carrying  value. 
Therefore, there was no goodwill impairment recorded during the year ended December 31, 2019. 

Income Taxes - Estimated deferred taxes are determined based on the difference between the financial 
statement and tax basis of assets and liabilities, using enacted tax rates, as well as any net operating loss or tax 
credit carryforwards expected to reduce taxes payable in future years. A valuation allowance is provided when it 
is more likely than not that all or some portion of the estimated deferred tax assets will not be realized. While the 
Company considers future taxable income in assessing the need for the valuation allowance, in the event that the 

F-11 

 
 
 
 
  
  
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Company anticipates that it will be able to realize the estimated deferred tax assets in the future in excess of its net 
recorded amount, an adjustment to the provision for deferred tax assets would increase income in the period such 
determination was made. Similarly, in the event that the Company anticipates that it will not be able to realize the 
estimated deferred tax assets in the future considering future taxable income, an adjustment to the provision for 
deferred tax assets would decrease income in the period such determination was made. Changes in the valuation 
allowance  from  period  to  period  are  included  in  the  Company’s  tax  provision  in  the  period  of  change.  The 
Company indefinitely reinvests the foreign earnings in its foreign subsidiaries. If such earnings are repatriated in 
the future, or are no longer deemed to be indefinitely reinvested, the Company would have to accrue as a liability 
the applicable amount of foreign jurisdiction withholding taxes associated with such remittances.  

In assessing the realization of deferred tax assets, management considered whether it is more likely than 
not that all or some portion of the U.S. and Canadian deferred tax assets will not be realizable. As the expectation 
of future taxable income resulting from the Synodex and Agility segments cannot be predicted with certainty, 
the Company maintains a valuation allowance against all the U.S. and Canadian deferred tax assets.    

The Company accounts for income taxes regarding uncertain tax positions, and recognizes interest and 
penalties related to uncertain tax positions in income tax expense in the consolidated statements of operations 
and comprehensive loss.  

Accounting for Leases - In February 2016, the FASB issued ASU No. 2016-02, “Leases (Topic 842),” 
as modified (ASU 2016-02), which replaced existing leasing rules with a comprehensive lease measurement 
and recognition standard and expanded disclosure requirements. ASU 2016-02 requires lessees to recognize 
most leases on their balance sheets as liabilities, with corresponding “right-of-use” assets and is effective for 
annual reporting periods beginning after December 15, 2018, subject to early adoption.  The Company adopted 
ASU 2016-02 effective January 1, 2019.  Upon adoption, the Company recognized a right-of-use asset and 
corresponding lease liability. See Note 6, Operating Leases. 

The determination of whether an arrangement is, or contains, a lease is based on the substance of the 
arrangement at the inception date and requires an assessment of whether the fulfillment of the arrangement is 
dependent  on  the  use  of  a  specific  asset  or  assets  or  the  arrangement  conveys  a  right  to  use  the  asset.    A 
reassessment is made after inception of the lease only if one of the following applies: 

a. 

there is a change in contractual terms, other than a renewal or extension of the arrangement;  

b.  a renewal option is exercised, or extension granted, unless the term of the renewal or extension was 

initially included in the lease term;  

c. 

there is a change in the determination of whether fulfillment is dependent on a specified asset; or  

d. 

there is a substantial change to the asset.  

Whenever a reassessment is made, lease accounting shall commence or cease from the date when the 
change in circumstances gave rise to the reassessment for scenarios (a), (c) or (d) and at the date of renewal or 
extension period for scenario (b). 

Leases where the lessor retains substantially all the risks and rewards of ownership are classified as 
operating leases. All of the Company’s leases are classified as operating leases. Operating lease payments are 
recognized as an operating expense on a straight-line basis over the lease term. 

Accounting  for  Stock-Based  Compensation  -  The  Company  measures  and  recognizes  stock-based 
compensation  expense  for  all  share-based  payment  awards  made  to  employees  and  directors  based  on  the 
estimated fair value at the grant date. The stock-based compensation expense is recognized over the requisite 

F-12 

 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

service period. The fair value is determined using the Black-Scholes option-pricing model.  

The stock-based compensation expense related to the Company’s stock plan was allocated as follows 

(in thousands): 

Fair Value of Financial Instruments - The carrying amounts of financial instruments approximated 
their fair value as of December 31, 2019 and 2018, because of the relative short maturity of these instruments.  
See Note 14, Financial Instruments. 

Fair value measurements and disclosures define fair value as the price that would be received for an 
asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or 
liability in an orderly transaction between market participants on the measurement date.  

The accounting standard establishes a fair value hierarchy that prioritizes the inputs used to measure 

fair value into three levels. The three levels are defined as follows: 

•  Level 1: Unadjusted quoted price in active market for identical assets and liabilities.  
•  Level 2: Inputs other than those included in Level 1 that are observable for the asset or liability, either 
directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that 
are not active; or other inputs that are observable or can be corroborated by observable market data for 
substantially the full term of the assets or liabilities. 

•  Level  3:  Unobservable  inputs  reflecting  management’s  own  assumptions  about  the  inputs  used  in 

pricing the asset or liability.  

Accounts Receivable - The Company establishes credit terms for new clients based upon management’s 
review  of  their  credit  information  and  project  terms,  and  performs  ongoing  credit  evaluations  of  its  clients, 
adjusting credit terms when management believes appropriate based upon payment history and an assessment of 
the  client’s  current  creditworthiness.  The  Company  records  an  allowance  for  doubtful  accounts  for  estimated 
losses resulting from the inability of its clients to make required payments. The Company determines its allowance 
by considering a number of factors, including the length of time trade accounts receivable are past due (accounts 
outstanding longer than the payment terms are considered past due), the Company’s previous loss history, the 
client’s current ability to pay its obligation to the Company, and the condition of the general economy and the 
industry  as  a  whole.  This  cannot  guarantee  that  credit  loss  rates  in  the  future  will  not  be  greater  than  those 
experienced in the past. In addition, there is credit exposure if the financial condition of one of the Company’s 
major clients were to deteriorate. In the event that the financial condition of one of the Company’s clients were to 
deteriorate resulting in an impairment of their ability to make payments, additional allowances may be necessary. 
The allowance for doubtful accounts as of December 31, 2019 and 2018 was approximately $0.8 million and $1.0 
million, respectively.  

Concentration  of  Credit  Risk  -  The  Company  maintains  its  cash  with  highly  rated  financial 
institutions, located in the United States and in foreign locations where the Company has its operations.  At 
December 31, 2019, the Company had cash and cash equivalents of $10.9 million, of which $4.8 million was held 
by its foreign subsidiaries with local banks located mainly in Asia and $6.1 million was held in the United States. 

F-13 

20192018Direct operating costs113$           264$           Selling and adminstrative expenses723             532             Total stock-based compensation836$           796$           Year Ended December 31, 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

To the extent that such cash exceeds the maximum insurance levels, the Company would be uninsured. The 
Company has not experienced any losses in such accounts. 

Income (Loss) per Share – Income (loss) per share is computed using the weighted-average number 
of common shares outstanding during the year. Diluted income (loss) per share is computed by considering the 
impact of the potential issuance of common shares, using the treasury stock method, on the weighted average 
number of shares outstanding. For those securities that are not convertible into a class of common stock, the 
“two class” method of computing income (loss) per share is used.  

Pension - The Company records annual pension costs based on calculations, which include various 
actuarial  assumptions  including  discount  rates,  compensation  increases  and  other  assumptions  involving 
demographic  factors.  The  Company  reviews  its  actuarial  assumptions  on  an  annual  basis  and  makes 
modifications to the assumptions based on current rates and trends. The Company believes that the assumptions 
used in recording its pension obligations are reasonable based on its experience, market conditions and inputs 
from its actuaries. 

Deferred  Revenue  -  Deferred  revenue  represents  payments  received  from  clients  in  advance  of 
providing services and amounts deferred if conditions for revenue recognition have not been met. Included in 
accrued  expenses  on  the  accompanying  consolidated  balance  sheets  is  deferred  revenue  amounting  to  $1.1 
million for each of the years ended December 31, 2019 and 2018. 

Recent Accounting Pronouncements – In January 2016, the Financial Accounting Standards Board 
(FASB)  issued  ASU  No.  2016-01,  “Financial  Instruments  –  Overall  (Subtopic  825-10):  Recognition  and 
Measurement of Financial Assets and Financial Liabilities” (ASU 2016-01), which updates certain aspects of 
recognition,  measurement,  presentation  and  disclosure  of  financial  instruments.  The  Company  adopted  this 
standard  in  the  first  quarter  of  2019,  and  it  did  not  have  a  material  impact  on  the  Company’s  consolidated 
financial statements. 

In  August  2018,  the  FASB  issued  ASU  No.  2018-14,  “Compensation-Retirement  Benefits-Defined 
Benefit  Plans-General:  Disclosure  Framework-Changes to the  Disclosure  Requirements for  Defined  Benefit 
Plans” (ASU 2018-14), that makes changes to the disclosure requirements for employers that sponsor defined 
benefit  pension  and/or  other  postretirement  benefit  plans.  The  guidance  eliminates  requirements  for  certain 
disclosures that are no longer considered cost beneficial and adds new disclosure requirements that the FASB 
considers pertinent. ASU 2018-14 is effective for fiscal years ending after December 15, 2020 for public entities; 
early adoption is permitted. The Company is currently evaluating the early adoption of ASU 2018-14 but does 
not expect it to have a material impact on the Company’s consolidated financial statements. 

Correction of Errors – During the quarter ended December 31, 2019, the Company determined that 
the refundable taxes recorded in one of its subsidiaries were not being properly revalued in accordance with 
ASC 830, “Foreign Currency Matters.” Under ASC 830, entities whose functional currency is the U.S. dollar 
are required to use the remeasurement method and classify accounts into monetary and non-monetary items. 
Under this method only monetary accounts are subject to foreign currency remeasurement. Monetary accounts 
are those items whose amounts are fixed in terms of unit of currency by contract or otherwise.  The refundable 
taxes  in  our  foreign  subsidiary  should  have  been  classified  as  monetary  assets  but  were  excluded  from 
remeasurement. This exclusion resulted in the understatement of the foreign exchange gains and losses for the 
years  2008  through  2018.  Additionally,  the  Company  identified  and  corrected  an  error  relating  to  an 
overstatement of two long-standing accruals that the Company deemed to no longer be necessary. The Company 
evaluated the materiality of these errors on both a quantitative and qualitative basis under the guidance of ASC 
250, “Accounting Changes and Errors Corrections,” and determined that it did not have a material impact on 
previously issued financial statements. 

F-14 

 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Although the errors were immaterial to prior periods, the 2018 financial statements are restated below 
in accordance with Staff Accounting Bulletin No. 108, “Considering the Effects of Prior Year Misstatements 
when Quantifying Misstatements in Current Year Financial Statements”, due to the significance of the out-of-
period correction to the 2019 period. The impact of the errors for the improper remeasurement of the refundable 
taxes and the long-standing accruals relating to periods prior to the year ended December 31, 2019 are reflected 
as  an  adjustment  to  the  2018  direct  operating  costs  in  the  Consolidated  Statement  of  Operations  and 
Comprehensive Loss while the remainder of the errors were adjusted in the 2018 beginning retained earnings. 
Quarterly periods not presented herein will be revised, as applicable, in future filings. 

A reconciliation of the effects of the restatement to amounts in the previously reported consolidated 

financial statements for the year ended December 31, 2018 is as follows (in thousands): 

(1)  This adjustment relates to cumulative foreign currency remeasurement for refundable taxes from years 2008 

to 2018 

(2)  This relates to the reversal of an expense accrual  

(3)  This relates to the reversal of previously accrued withholding taxes in a foreign jurisdiction 

(4)  This represents the corresponding share of the non-controlling interest in the reversal of the expense accrual 

(5)  This represents the net impact of all adjustments made to correct errors reflected in 2018 balances 

F-15 

As previously reported Adjustment As RestatedConsolidated Balance SheetPrepaid expenses and other current assets (1) $          5,778          (1,111) $         4,667 Total current assets           27,273          (1,111)          26,162 Total assets           46,051          (1,111)          44,940 Accrued expenses (2)2,903            (100)2,803Income and other taxes (3)3,532            (297)3,235Total current liabilities14,292(397)13,895Non-controlling interests (4)(3,440)40 (3,400)Retained earnings, December 31, 2018 (5)7,349            (754)6,595Total stockholders’ equity           30,566             (754)          29,812 Total liabilities and stockholders’ equity           46,051          (1,111)          44,940 As of December 31, 2018As previously reported Adjustment As RestatedConsolidated Statement of Stockholders' EquityRetained earnings, January 1, 20187,345$           (497)            6,848$          Retained earnings, December 31, 20187,349             (754)            6,595           Total stockholders’ equity30,566           (754)            29,812          As of December 31, 2018 
 
 
   
 
   
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

During  the  preparation  of  the  2018  consolidated  financial  statements,  the  Company  identified  a 
cumulative error in accounting for pension expense under ASC 715, resulting in an immaterial understatement 
of pension liabilities and overstatement of retained earnings. The cumulative error resulted from the cumulative 
effect of under-recorded pension expense from December 31, 2008 through December 31, 2013 with respect to 
the Company’s DDS segment. The cumulative error resulted in an understatement of pension liabilities and an 
overstatement of retained earnings, each by an aggregate amount of $269,000 and was included in the 2018 
reported amounts. 

2. 

Goodwill and Intangible Assets 

The changes in the carrying amount of goodwill as of December 31, 2019 and 2018 were as follows (in 

thousands): 

The Company recorded a full goodwill impairment of $675,000 for its DDS segment in the year ended 

December 31, 2018. 

F-16 

As previously reported Adjustment As RestatedConsolidated Statement of Operations and Comprehensive LossDirect operating costs39,045$         257             39,302$        Income before provision for income taxes1,819             (257)            1,562           Net income (loss)11                 (257)            (246)             Net income (loss) attributable to Innodata Inc. and Subsidiaries                    4 (257)            (253)             Total comprehensive loss               (850)(257)            (1,107)          For the year ended December 31, 2018As previously reported Adjustment As RestatedConsolidated Statement of Cash FlowsNet income (loss)11$                (257)            (246)$           Prepaid expenses and other current assets(327)              (257)            (70)               For the year ended December 31, 2018As previously reported Adjustment As RestatedWorking capital12,981$         (714)            12,267$        As of December 31, 2018Balance as of January 1, 20182,832$         Foreign currency translation adjustment(107)            Goodwill impairment(675)            Balance as of December 31, 20182,050          Foreign currency translation adjustment58               Balance as of December 31, 20192,108$          
 
 
 
 
 
 
   
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

The Company periodically analyzes whether any indicators of impairment have occurred. As part of these 
periodic analyses, the Company compares its estimated fair value, as determined based on its stock price, to its net 
book value. The continued decline in the Company’s stock price was viewed by the Company as a triggering event 
under ASU 2017-04, “Intangibles - Goodwill and Other (Topic 350): Simplifying the Accounting for Goodwill 
Impairment” (ASU 2017-04), which required an assessment for possible goodwill impairment as of June 30, 2018. 
Under  the  provisions  of  ASU  2017-04,  which  the  Company  opted  to  early  adopt,  goodwill  impairment  is 
recognized based on Step 1 of the current guidance, which calculates the carrying value in excess of the reporting 
unit’s fair value.  

The Company performed this assessment as of June 30, 2018 and determined that the fair value of the 
Agility segment exceeded its carrying value, but the fair value of the DDS segment was below its carrying value. 
As a result, the Company recorded a full goodwill impairment of $675,000 for the DDS segment reporting unit as 
of June 30, 2018.  

The Company performed its annual goodwill assessment for the Agility segment as of September 30, 
2019.  In performing the assessment, the Company adhered to the provisions of ASU 2017-04 by using a single 
step approach that determines the carrying value of goodwill and comparing it against the excess of the reporting 
unit’s fair value.  Based on the Company’s assessment, the Company reached the conclusion that there was no 
goodwill  impairment  because  the  fair  value  of  the  Agility  segment’s  goodwill  exceeded  its  carrying  value. 
Therefore, there was no goodwill impairment recorded during the year ended December 31, 2019. 

The fair value measurement of goodwill for all segments was classified within Level 3 of the fair value 
hierarchy because the Company used the income approach, which utilizes significant inputs that are unobservable 
in the market. The Company believes it made reasonable estimates and assumptions to calculate the fair value of 
the reporting unit as of the impairment test measurement date (in thousands): 

Information regarding our acquisition-related intangible assets was as follows for the dates indicated (in 

thousands): 

F-17 

December 31, 2019Level 1Level 2Level 3AssetsGoodwill-$       -$       2,108$   December 31, 2018Level 1Level 2Level 3AssetsGoodwill-$       -$       2,050$    
 
 
  
 
 
 
 
 
 
 
 
 
 
      
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Amortization expense relating to acquisition-related intangible assets was approximately $1.0 million for 

both years ended December 31, 2019 and 2018. 

Estimated annual amortization expense for intangible assets subsequent to December 31, 2019 is as 

follows (in thousands): 

3. 

Taxes  

In December 2017, the President signed the U.S. Tax Cuts and Jobs Act (2017 Tax Act), which includes 
a broad range of provisions, many of which significantly differ from those contained in previous U.S. tax law. 
Changes  in  tax  law  are  accounted  for  in  the  period  of  enactment.  As  such,  the  2017  consolidated  financial 
statements  reflect  the  immediate  tax  effect  of  the  2017  Tax  Act,  which  was  enacted  on  December  22,  2017 
(Enactment Date). The 2017 Tax Act contains several key provisions including, among other things: 

• 

• 

A one-time tax on the mandatory deemed repatriation of post-1986 untaxed foreign earnings and profits 
(E&P), referred to as the toll charge; 

A reduction in the maximum corporate tax rate from 35% to 21% for tax years beginning after December 

F-18 

Developed technologyCustomer relationshipsTrademarks and trade namesPatentsMedia Contact DatabaseTotalGross carrying amounts:Balance as of January 1, 20183,204$        2,264$         884$            46$             3,647$         10,045$       Foreign currency translation(205)            (183)            (29)               (4)                (101)            (522)            Balance as of December 31, 20182,999          2,081           855              42               3,546           9,523           Foreign currency translation109             96               16                1                 60               282             Balance as of December 31, 20193,108$        2,177$         871$            43$             3,606$         9,805$         Developed technologyCustomer relationshipsTrademarks and trade namesPatentsMedia Contact DatabaseTotalAccumulated amortization:Balance as of January 1, 2018902$           645$            330$            15$             547$           2,439$         Amortization expense317             185             122              5                 367             996             Foreign currency translation(82)             (64)              (12)               (1)                (28)              (187)            Balance as of December 31, 20181,137          766             440              19               886             3,248           Amortization expense305             178             120              4                 357             964             Foreign currency translation51               39               7                  1                 18               116             Balance as of December 31, 20191,493$        983$            567$            24$             1,261$         4,328$         YearAmortization2020913$             2021913               2022913               2023913               2024812               Thereafter1,013            5,477$           
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

31, 2017; 

• 

• 

The introduction of a new U.S. tax on certain off-shore earnings referred to as Global Intangible Low-
Taxed Income (GILTI) at an effective tax rate of 10.5% for tax years beginning after December 31, 2017 
(increasing  to  13.125%  for  tax  years  beginning  after  December  31,  2025)  with  a  partial  offset  by 
applicable foreign tax credits; and  

The introduction of a quasi-territorial tax system for tax years beginning after December 31, 2017 by 
providing a dividend received deduction under the participation exemption system. 

Pursuant to the 2017 Tax Act, we recorded the following adjustments to income tax expense during the 

fourth quarter of 2017: 

• 

• 

A one-time deemed repatriation of E&P on the Company’s post-1986 untaxed foreign E&P amounting to 
$25.8 million. No toll tax charge was recorded due to the available net operating loss carryforwards; and 

A reduction of deferred tax assets and a corresponding reduction of the valuation allowance of $2.3 million, 
primarily for the remeasurement of our deferred tax assets at the enacted tax rate of 21%.  

Beginning January 1, 2018, the Company performed a calculation of the GILTI and concluded that it 

has no impact on account of the net losses of the Company’s foreign subsidiaries.  

The significant components of the provision for income taxes for the years ended December 31, 2019 and 

2018 were as follows (in thousands):     

The reconciliation of the U.S. statutory rate with the Company’s effective tax rate for the years ended 

December 31, 2019 and 2018 is summarized as follows (in thousands, except percentage information):  

F-19 

20192018Current income tax expense:Foreign $     1,333  $      1,467 Federal             71             121 State and local             -                 45         1,404          1,633 Deferred income tax expense (benefit):Foreign         (323)            312 Federal             10           (139)State and local             -                  2          (313)            175  $     1,091  $      1,808 Provision for income taxes 
 
 
 
 
  
 
 
  
  
 
 
 
 
 
 
 
      
     
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Deferred tax assets and liabilities are classified as non-current. Significant components of the Company’s 

deferred tax assets and liabilities as of December 31, 2019 and 2018 were as follows (in thousands): 

F-20 

20192018 RestatedFederal income tax expense at statutory  rate(21.0)        %21.0%Effect of:Foreign operations permanent difference - foreign exchange gains and losses(24.8)27.8Return to provision true-up(5.2)-            2017 Tax Act-           (112.6)Tax effects of foreign operations120.858.8Increase in unrecognized tax benefits (ASC 740)109.722.2Change in valuation allowance23.968.3Withholding tax12.27.8State income tax net of federal benefit2.62.4Foreign tax rate differential1.625.6Others(13.2)(5.5)206.6        %115.8         %20192018Deferred income tax assets:  Allowances not currently deductible223$        232$          Depreciation and amortization297          338            Equity compensation not currently deductible966          775            Net operating loss carryforwards5,317       5,089         Expenses not deductible until paid1,245       769            Other 379          99                       Total gross deferred income tax assets before valuation allowance8,427       7,302       Valuation allowance(6,521)      (6,098)               Deferred income tax assets, net1,906       1,204       Deferred income tax liabilities:Intangibles from acquisition of MediaMiser(316)         (356)         Other(47)          (215)                    Total deferred income tax liabilities(363)         (571)         Net deferred income tax assets 1,543$     633$        Net deferred income tax asset1,906$     1,204$     Net deferred income tax liability(363)         (571)         Net deferred income tax assets 1,543$     633$        December 31, 
 
 
 
     
 
   
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

In assessing the realization of deferred tax assets, management considers whether it is more likely than 
not that all or some portion of the deferred tax assets will not be realizable. The ultimate realization of the deferred 
tax  assets  is  dependent  upon  the  generation  of  future  taxable  income  during  the  periods  in  which  temporary 
differences are deductible and net operating losses are available. As of December 31, 2019, the Company continues 
to maintain a valuation allowance on all U.S. and Canadian deferred tax assets. 

The Company maintained a valuation allowance of approximately $6.5 million and $6.1 million as of 
December  31,  2019  and  2018,  respectively.  The  valuation  allowance  relates  to  U.S.  and  the  Company’s 
Canadian subsidiaries deferred tax assets. The net change in the total valuation allowance was an increase of 
$0.4 million for the year ended December 31, 2019 compared to an increase of $0.7 million for the year ended 
December 31, 2018.   

Despite  the  access  to  the  overseas  earnings  and  the  resulting  toll  charge,  we  intend  to  indefinitely 
reinvest the foreign earnings in our foreign subsidiaries on account of the foreign jurisdiction withholding tax 
that the Company has to incur on the actual remittances. Unremitted earnings of foreign subsidiaries amounted 
to approximately $25.7 million at December 31, 2019. If such earnings are repatriated in the future, or are no 
longer  deemed  to  be  indefinitely  reinvested,  the  Company  would  have  to  accrue  the  applicable  amount  of 
foreign jurisdiction withholding taxes associated with such remittances.  

The 2017 Tax Act imposes a mandatory transition tax on accumulated foreign earnings and eliminates 
U.S. taxes on foreign subsidiary distribution. Due to the one-time transition tax on the deemed repatriation of post-
1986 undistributed foreign subsidiary earnings and profits, all previously unremitted earnings for which no U.S. 
deferred tax liability had been accrued have now been subjected to U.S. federal income tax. As a result, earnings 
in foreign jurisdictions are available for distribution to the U.S. without incremental U.S. taxes. To the extent the 
Company repatriates these earnings to the United States, it estimates that it will not incur significant additional 
taxes related to such amounts, however, the estimates are provisional and subject to further analysis.  

United States and foreign components of income (loss) before provision for income taxes for each of 

the two years ended December 31, were as follows (in thousands):  

At  December  31,  2019,  the  Company  had  available  U.S.  federal  net  operating  loss  carryforwards  of 
approximately $15.3 million. These net operating loss carryforwards expire at various times through the year 2035.   

At  December  31,  2019,  the  Company’s  Canadian  subsidiaries  had  available  net  operating  loss 
carryforwards  of  approximately  $13.4  million  in  Canada  which  begin  to  expire  in  2028.  In  addition,  these 
subsidiaries  also  have  research  and  development  credits  of  approximately  $1.5  million  available  to  reduce 
taxable income in future years, which may be carried forward indefinitely. The potential benefits from these 
balances have not been recognized for financial statement purposes.  

The Company had unrecognized tax benefits of $3.0 million and $2.4 million as of December 31, 2019 
and 2018, respectively. The portion of unrecognized tax benefits relating to interest and penalties was $0.2 million 
and $0.1 million for the years ended December 31, 2019 and 2018, respectively. The unrecognized tax benefits as 

F-21 

2018RestatedUnited States(161)$       3,107$       Foreign(367)         (1,545)        Totals(528)$       1,562$       2019 
 
 
 
 
 
 
 
 
 
 
   
 
    
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

of December 31, 2019 and 2018, if recognized, would have an impact on the Company’s effective tax rate.  

The  Company  is subject to  Federal income  tax, as  well  as income  tax in  various  states  and  foreign 
jurisdictions. The Company has open tax years for U.S. Federal and state taxes from 2015 through 2019. Various 
foreign subsidiaries have open tax years from 2003 through 2019, some of which are under audit by local tax 
authorities. The Company believes that its ASC 740 accruals as of December 31, 2019 are adequate to cover 
the Company’s income tax exposures.  

The  following  table  represents  a  roll  forward  of  the  Company’s  unrecognized  tax  benefits  and 

associated interest for the years ended (amounts in thousands): 

Tax Assessments 

In  September  2015, the  Company’s  Indian  subsidiary  was  subject  to  an inquiry  by  the  Service  Tax 
Department  in  India  regarding  the  classification  of  services  provided  by  this  subsidiary,  asserting  that  the 
services provided by this subsidiary fall under the category of online information and database access or retrieval 
services (OID Services), and not under the category of business support services (BS Services) that are exempt 
from service tax as historically indicated in the subsidiary’s service tax filings. The Company disagrees with 
the Service Tax Department’s position. In November 2019, the Commissioner of Central Tax, GST & Central 
Excise issued an order confirming the Service Tax Department’s position. The Company is contesting this order 
in  an  appeal  to  the  Customs,  Excise  and  Service  Tax  Appellate  Tribunal.    In  the  event  the  Service  Tax 
Department is ultimately successful in proving that the services fall under the category of OID Services, the 
revenues earned by the Company’s Indian subsidiary for the period July 2012 through November 2016 would 
be subject to a service tax of between 12.36% and 15%, and this subsidiary may also be liable for interest and 
penalties.  The  revenue  of  our  Indian  subsidiary  during  this  period  was  approximately  $66.0  million.  In 
accordance with new rules promulgated by the Service Tax Department, as of December 1, 2016 service tax is 
no longer applicable to OID or BS Services. Based on the assessment of the Company’s counsel, the Company 
has not recorded any tax liability for this case. 

In a separate action relating to service tax refunds, in October 2016, the Company’s Indian subsidiary 
received notices from the Indian Service Tax Department in India seeking to reverse service tax refunds of 
approximately $160,000 previously granted to our Indian subsidiary for three quarters in 2014, asserting that 
the services provided by this subsidiary fall under the category of OID Services and not BS Services. The appeal 
was determined in favor of the Service Tax Department. The Company disagrees with the basis of this decision 
and is contesting it. The Company expects delays in its Indian subsidiary receiving further service tax refunds 
until this matter is adjudicated with finality, and currently has service tax credits of approximately $1.0 million 
recorded as a receivable. Based on the assessment of the Company’s counsel, the Company has not recorded 
any tax liability for this case. 

F-22 

20192018Balance at January 12,424$      2,177$       Increase for tax position 355          285           Interest accrual234          63             Foreign currency revaluation(56)           (101)          Balance at December 312,957$      2,424$       December 31, 
 
 
 
 
  
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Substantial recovery against the Company in the above referenced 2015 Service Tax Department case 
could  have  a  material  adverse  impact  on  the  Company,  and  unfavorable  rulings  or  recoveries  in  other  tax 
proceedings could have a material adverse impact on the consolidated operating results of the period in which 
the rulings or recovery occurs.  

4. 

Long-term obligations 

Total  long-term  obligations  as  of  December  31,  2019  and  2018  consisted  of  the  following  (in 
thousands): 

(1)  Represents payment to be made pursuant to a settlement agreement entered into in December 2018 
between a subsidiary of the Company and 19 former employees of such subsidiary. The balance is payable in 
monthly installments through March 2023.   

(2)    In  March  2017,  the  Company  renewed  a  vendor  agreement  to  acquire  certain  additional  software 
licenses and to receive support and subsequent software upgrades on these and other currently owned software 
licenses through February 2020. Pursuant to this agreement, the Company was obligated to pay approximately 
$0.4 million annually over the term of the agreement. 

5. 

Commitments and contingencies 

Litigation – In 2008, a judgment was rendered in the Philippines against a Philippine subsidiary of the 
Company  that  is  no  longer  active  and  purportedly  also  against  Innodata  Inc.,  in  favor  of  certain  former 
employees  of  the  Philippine  subsidiary.  The  potential  payment  amount  aggregates  to  approximately  $6.4 
million, plus legal interest that accrued at 12% per annum from August 13, 2008 to June 30, 2013, and thereafter 
accrued and continues to accrue at 6% per annum. The potential payment amount as expressed in U.S. dollars 
varies with the Philippine peso to U.S. dollar exchange rate.  In December 2017, a group of 97 of the former 
employees of the Philippine subsidiary indicated that they proposed to record the judgment as to themselves in 
New Jersey. In January 2018, in response to an action initiated by Innodata Inc., the United States District Court 
for the District of New Jersey (USDC) entered a preliminary injunction that enjoins these former employees 
from pursuing or seeking recognition or enforcement of the judgment against Innodata Inc. in the United States 
during  the  pendency  of the  action  and  until  further order  of  the  USDC.  In  June 2018,  the  USDC  entered  a 
consent order administratively closing the action subject to return of the action to the active docket upon the 
written request of Innodata Inc. or the former employees, with the USDC retaining jurisdiction over the matter 
and the preliminary injunction remaining in full force and effect.  

F-23 

20192018Pension obligations - accrued pension liability $          4,611  $          2,591 Settlement agreement (1)7081,010Capital lease obligations                127                 574 Deferred lease payments                  -                   489 Microsoft licenses (2)                  -                   355 Lease incentive liability                  -                   572 5,4465,591Less: Current portion of long-term obligations                912              1,529 Totals $          4,534  $          4,062 December 31, 
 
 
 
 
 
 
 
 
 
 
   
                    
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

The  Company  is  also  subject  to  various  other  legal  proceedings  and  claims  that  have  arisen  in  the 

ordinary course of business.  

While management currently believes that the ultimate outcome of these proceedings will not have a 
material  adverse  effect  on  the  Company’s  consolidated  financial  position  or  overall  trends  in  consolidated 
results of operations, litigation is subject to inherent uncertainties. Substantial recovery against the Company in 
the above-referenced Philippine action could have a material adverse impact on the Company, and unfavorable 
rulings or recoveries in the other proceedings could have a material adverse impact on the consolidated operating 
results of the period in which the ruling or recovery occurs. In addition, the Company’s estimate of the potential 
impact on the Company’s consolidated financial position or overall consolidated results of operations for the 
above referenced legal proceedings could change in the future.  

The Company’s legal reserves related to legal proceedings and claims are based on  the Company’s 
determination of whether or not a loss is probable. The Company reviews outstanding proceedings and claims 
with external counsel to assess probability and estimates of loss. The reserves are adjusted if necessary. While 
the  Company  intends  to  defend  these  matters  vigorously,  adverse  outcomes  that  it  estimates  could  reach 
approximately $300,000 in the aggregate beyond recorded amounts are reasonably possible. If circumstances 
change, the Company may be required to record adjustments that could be material to its reported consolidated 
financial condition and results of operations.     

Foreign Currency - To the extent that the currencies of the Company’s production facilities located in 
the  Philippines,  India,  Sri  Lanka  and  Israel  fluctuate,  the  Company  is  subject  to  risks  of  changing  costs  of 
production after pricing is established for certain client projects. In addition, the Company is exposed to the risk 
of foreign currency fluctuation on the non-U.S. dollar denominated revenues, and on the monetary assets and 
liabilities held by its foreign subsidiaries that are denominated in local currency.  

Indemnifications - The Company is obligated under certain circumstances to indemnify directors, certain 
officers and employees against costs and liabilities incurred in actions or threatened actions brought against such 
individuals because such individuals acted in the capacity of director, officer or fiduciary of the Company. In 
addition, the Company has contracts with certain clients pursuant to which the Company has agreed to indemnify 
the client for certain specified and limited claims. These indemnification obligations occur in the ordinary course 
of business and, in many cases, do not include a limit on potential maximum future payments. As of December 
31, 2019, the Company has not recorded a liability for any obligations arising as a result of these indemnification 
obligations. 

6. 

Operating Leases 

The Company has various lease agreements for its offices and service delivery centers.  The Company 
has  determined  that  the  risks  and  benefits  related  to  the  leased  properties  are  retained  by  the  lessors. 
Accordingly, these are accounted for as operating leases. 

These lease agreements are for terms ranging from two to eleven years and, in most cases, provide for 
rental escalations ranging from 1.75% to 10%.  Most of these agreements are renewable at the mutual consent 
of the parties to the contract. 

The Company adopted ASU 2016-02, beginning January 1, 2019 and applied the practical expedients 

consistently for all of its leases. Accordingly, the Company: 

1.  Did not reassess whether any expired or existing contracts are or contain leases.  
2.  Did not reassess the lease classification for any expired or existing leases.  
3.  Did not reassess initial direct costs for any existing leases.  

F-24 

 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

In addition, the Company elected to retrospectively determine the lease term and assess impairment of 

the right-of-use asset.  

At the date of transition, the Company recognized an operating lease liability and right-of-use asset. 
The amount of lease liability is equal to the present value of the remaining lease payments as of January 1, 2019, 
discounted using the incremental borrowing rate of each respective country.   

A right-of-use asset is measured as the amount of the lease liability adjusted for the amount of deferred 

straight-line rent, prepaid rent and lease incentive allowances previously recognized. 

The table below summarizes the amounts recognized in the financial statements related to operating 

leases for the years presented (in thousands): 

The following table presents the maturity profile of the Company’s operating lease liabilities based on 
the contractual undiscounted payments with a reconciliation of these amounts to the remaining net present value 
of  the  operating  lease  liability  reported  in  the  consolidated  balance  sheet  as  of  December  31,  2019  (in 
thousands): 

The weighted average remaining lease terms and discount rates for all of our operating leases as of 

December 31, 2019 were as follows: 

F-25 

December 31, 2019Deceember 31, 2018Rent expense for long-term operating leases1,813$                       2,246$                       Rent expense for short-term leases297                           322                            Total rent expense2,110$                       2,568$                       Year endedYearAmount20201,742$                       20211,338                         20221,255                         20231,050                         20241,067                         2025 and thereafter4,628                         Total lease payments11,080                       Less: Interest(3,242)                       Net present value of lease liabilities7,838$                       Current portion1,107$                       Long-term portion6,731                         Total7,838$                        
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

7. 

Pension Benefits 

U.S. Defined Contribution Pension Plan - The Company has a defined contribution plan qualified under 
Section 401(k) of the Internal Revenue Code, pursuant to which substantially all of its U.S. employees are eligible 
to  participate  after  completing  six  months  of  service.  Participants  may  elect  to  contribute  a  portion  of  their 
compensation to the plan. Under the plan, the Company has the discretion to match a portion of participants’ 
contributions.  For the years ended December 31, 2019 and 2018, the Company did not make any matching 
contributions. 

Non-U.S. Pension Benefits - The accounting standard for pensions requires an employer to recognize 
a net liability or asset and an offsetting adjustment to accumulated other comprehensive loss to report the funded 
status of defined benefit pension and other post-retirement benefit plans. 

Most  of  the  non-U.S.  subsidiaries  provide  for  government-mandated  defined  pension  benefits.  For 
certain of these subsidiaries, vested eligible employees are provided a lump sum payment upon retiring from 
the Company at a defined age.  The lump sum amount is based on the salary and tenure as of retirement date. 
Other  non-U.S.  subsidiaries  provide  for  a  lump  sum  payment  to  vested  employees  on  retirement,  death, 
incapacitation  or  termination  of  employment,  based  upon  the  salary  and  tenure  as  of  the  date  employment 
ceases. The liability for such defined benefit obligations is determined and provided on the basis of actuarial 
valuations.  As  of  December  31,  2019, these  plans  were  unfunded.  Pension  expense  for  foreign  subsidiaries 
totaled  approximately  $0.3  million  and  $0.7  million  for  the  years  ended  December  31,  2019  and  2018, 
respectively. Included in the $0.7 million pension expense for the year ended 2018 is $269,000 representing the 
correction of an understatement of pension liabilities from prior years. 

The following table summarizes the amounts recognized in accumulated other comprehensive loss, net 

of taxes (in thousands):      

F-26 

20192018Amortization of transition obligation$41     $41      Actuarial gain (loss)(1,910)       416             Totals$(1,869)       $457             Amounts in accumulated other comprehensive loss not yetreflected in net periodic pension cost, net of taxes:Actuarial gain (loss)$(163)          $1,747          Transition obligation(50)            (91)              Totals$(213)          $1,656          Amounts in accumulated other comprehensive loss expected tobe amortized in 2020 net periodic pension cost, net of taxes:Actuarial gain$1                Transition obligation38              Total$39              Years Ended December 31,Weighted-average lease term remaining68 monthsWeighted-average discount rate8.98% 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

The  following  table  sets  out  the  status  of  the  non-U.S.  pension  benefits  and  the  amounts  (in  thousands) 
recognized in the Company’s consolidated financial statements as of and for each of the two years in the period 
ended December 31, 2019:  

Benefit Obligations: 

Components of Net Periodic Pension Cost: 

The  accumulated  benefit  obligation,  which  represents  benefits  earned  to  date,  was  approximately 

$2.9 million and $1.7 million as of December 31, 2019 and 2018, respectively.  

Amounts recognized in the consolidated balance sheets for the years ended December 31, 2019 and 

2018 consisted of the following (in thousands): 

Current  accrued  benefit  cost  for  pension  benefits  was  included  in  the  current  portion  of  long-term 
obligations  in  the  consolidated  balance  sheets.  Non-current  accrued  benefit  cost  for  pension  benefits  was 
included in long-term obligations, net of current portion, in the consolidated balance sheets. 

Actuarial  assumptions  for  all  non-U.S.  plans  are  described  below.    The  discount  rates  are  used  to 
measure the year end benefit obligations and the earnings effects for the subsequent year. The assumptions for 
each of the two years in the period ended December 31, 2019 were as follows: 

F-27 

20192018Projected benefit obligation at beginning of the year2,591$         3,121$         Service cost289              344              Interest cost194              198              Actuarial loss (gain)1,720           (622)             Foreign currency exchange rates changes52                (237)             Benefits paid(235)             (213)             Projected benefit obligation at end of the year4,611$         2,591$         20192018Service cost 289$            344$            Interest cost 194              198              Past service cost-               34                Actuarial gain recognized(148)             133              Net periodic pension cost 335$            709$            20192018Current accrued benefit cost570$            320$            Non-current accrued benefit cost4,041           2,271           Net amount recognized4,611$         2,591$          
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Estimated Future Benefit Payments: 

As of December 31, 2019, the following benefit payments, which reflect expected future service, as 

appropriate, were expected to be paid (in thousands): 

Years Ending December 31, 

Amount 

2020 
2021 
2022 
2023 
2024 
2025 to 2029 

 $        578  
329 
        159  
        156  
          217  
      2,665  
 $      4,104  

8.  Capital Stock 

Common Stock - The Company is authorized to issue 75,000,000 shares of common stock. Each share 
of common stock has one vote. Subject to preferences that may be applicable to any outstanding shares of 
preferred stock, the holders of common stock are entitled to receive ratably such dividends, if any, as may be 
declared by the Board of Directors. No common stock dividends have been declared to date.  

Preferred Stock - The Company is authorized to issue 4,998,000 shares of preferred stock. The Board 
of Directors is authorized to fix the terms, rights, preferences and limitations of the preferred stock and to issue 
the preferred stock in series that differ as to their relative terms, rights, preferences and limitations.  

Stockholders Rights Agreement - On February 1, 2019, the Board of Directors declared a dividend of 
one preferred share purchase right (each, a “Right,” and collectively, the “Rights”) for each outstanding share 
of the Company’s common stock on February 15, 2019. The description and terms of the Rights are set forth in 
a Rights Agreement between the Company and American Stock Transfer & Trust Co., as rights agent, dated as 
of  February  1,  2019  (the  “Rights  Agreement”).  Each  Right  entitles  its  holder  to  purchase,  under  certain 
conditions, one one-thousandth of a share of Series C Participating Preferred Stock (“Preferred Stock”). Each 
one one-thousandth of a share of Preferred Stock has substantially the same rights as one share of the Company’s 
common stock. Subject to the terms and conditions of the Rights Agreement, Rights become exercisable ten 
days after the public announcement that a “Person” has become an “Acquiring Person” (as each such term is 
defined  in  the  Rights  Agreement)  by  obtaining  beneficial  ownership  of  20%  or  more  of  the  Company’s 
outstanding common stock, or, if earlier, ten business days (or a later date determined by the Board of Directors 
before any Person becomes an Acquiring Person) after a Person begins a tender or exchange offer which,  if 
completed, would result in that Person becoming an Acquiring Person. Any Rights held by an Acquiring Person 
are void and may not be exercised. 

F-28 

20192018Discount rate4.85%-10.42%7.25%-12.17%Rate of increase in compensation level5%-7%5%-7% 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

If  a  Person  becomes  an  Acquiring  Person,  all  holders  of  Rights,  except  the  Acquiring  Person,  may 
purchase at the Right’s then-current exercise price, the Company’s common stock having a market value equal 
to twice the exercise price. Moreover, at any time after a Person becomes an Acquiring Person (unless such 
Person  acquires  50  percent  or  more  of  the  common  stock  of  the  Company  then  outstanding,  as  more  fully 
described in the Rights Agreement), the Board of Directors may exchange one share of the Company’s common 
stock for each outstanding Right (other than rights owned by such Person, which would have become void). In 
addition,  if  the  Company  is  acquired  in  a  merger  or  other  business  combination  transaction  after  a  Person 
becomes an Acquiring Person, all holders of Rights, except the Acquiring Person, may purchase at the Right’s 
then-current exercise price, a number of the acquiring company’s common stock having a market value of twice 
the exercise price. If the Company receives a “qualifying offer” (which includes certain all-cash fully financed 
tender  offers  or  exchange  offers  for  all  of  the  Company’s  outstanding  common  stock),  under  certain 
circumstances, holders of 10 percent of the Company’s outstanding common stock (excluding stock held by the 
offeror  and  its  affiliates  and  associates)  may  direct  the  Board  of  Directors  to  call  a  special  meeting  of 
stockholders to consider a resolution exempting such “qualifying offer” from the Rights Agreement. The Rights 
themselves have no voting power. The Board of Directors may redeem the Rights at an initial redemption price 
of $0.001 per Right under certain circumstances set forth in the Rights Agreement. 

The Rights Agreement was approved by the Company’s stockholders at the 2019 annual meeting. The 

Rights will expire on January 31, 2022 unless earlier redeemed or exchanged.  

Common Stock Reserved - As of December 31, 2019, the Company had available for future issuance 

approximately 3,340,470 shares of common stock pursuant to the Company’s stock option plans.   

Treasury Stock - In July 2019, the Company’s Board of Directors authorized the repurchase of up to 
$2.0 million of its common stock in open market or private transactions. There is no expiration date associated 
with the program.  As of December 31, 2019, the Company repurchased 1,503,095 shares of its common stock 
under the July 2019 authorization.   

9.  Stock Options 

On June 7, 2016, stockholders of the Company approved amendments to the Innodata Inc. 2013 Stock 
Plan. The Innodata Inc. 2013 Stock Plan, as amended and restated effective June 7, 2016, is referred to herein 
as the “Plan.” The number of shares of common stock of Innodata Inc. that may be delivered, purchased or used 
for reference purposes (with respect to stock appreciation rights or stock units) for awards granted under the 
Plan after June 7, 2016 is 5,858,892 (the Share Reserve).  Shares subject to an option or stock appreciation right 
granted under the Plan after June 7, 2016 count against the Share Reserve as one share for every share granted, 
and shares subject to any other type of award granted under the Plan after June 7, 2016 count against the Share 
Reserve as two shares for every share granted. Any award, or portion of an award, under the Plan or under the 
Company’s 2009 Stock Plan (as amended and restated (the Prior Plan)) that expires or terminates unexercised, 
becomes unexercisable or is forfeited or otherwise terminated, surrendered or canceled as to any shares without 
delivery of shares or other consideration will be added back to the Share Reserve as  one share for each such 
share that was subject to an option or stock appreciation right granted under the Plan or the Prior Plan, and two 
shares for each such share that was subject to an award other than an option or stock appreciation right granted 
under the Plan or the Prior Plan. If any shares are withheld, tendered or exchanged by a participant in the Plan 
as full or partial payment to Innodata of the exercise price under an option under the Plan or the Prior Plan or 
in satisfaction of a participant’s tax withholding obligations with respect to any award under the Plan or the 
Prior Plan, there will be added back to the Share Reserve one share for each such share that was withheld, 
tendered or exchanged in respect of an option or stock appreciation right granted under the Plan or the Prior 
Plan, and two shares for each such share that was withheld, tendered or exchanged in respect of an award other 
than an option or stock appreciation right granted under the Plan or the Prior Plan. 

The fair value of stock options is estimated on the date of grant using the Black-Scholes option pricing 
model. The weighted-average fair value of the options granted and weighted-average assumptions were as follows: 

F-29 

 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

The Company estimates the risk-free interest rate using the U.S. Treasury yield curve for periods equal 
to the expected term of the options in effect at the time of grant. The expected term of options granted is based 
on a combination of vesting schedules, term of the options and historical experience. Expected volatility is based 
on historical volatility of the Company’s common stock. The Company uses an expected dividend yield of zero 
since it has never declared or paid any dividends on its capital stock. 

A summary of option activity under the Plans as of December 31, 2019, and changes during the year then 

ended, are presented below:  

The total compensation cost related to non-vested stock options not yet recognized as of December 31, 
2019  totaled  approximately  $1.3  million.  The  weighted-average  period  over  which  these  costs  will  be 
recognized is 26 months.  There were no option exercises during the year ended December 31, 2018. 

A  summary  of  restricted  shares  under  the  Company’s  Plan  as  of  December  31, 2019  are  presented 

below: 

F-30 

20192018Weighted average fair value of options granted0.56$                    0.54$                    Risk-free interest rate1.68% - 2.55%2.73%Expected life (years)5-65-6Expected volatility factor45.03%-46.38%44.16%-48.82%Expected dividendsNoneNoneFor the Years Ended December 31,Number of OptionsWeighted - Average Exercise PriceWeighted-Average Remaining Contractual Term (years)Aggregate Intrinsic ValueOutstanding at January 1, 20194,982,040         2.14$                    Granted2,112,500         1.25                      Exercised(10,000)            1.11                      Forfeited/Expired(251,237)           2.42                      Outstanding at December 31, 20196,833,303         1.86$                    6.86                      89,405$                Exercisable at December 31, 20194,365,333         2.24$                    5.55                      50,743$                Vested and Expected to Vest at December 31, 20196,833,303         1.86$                    6.86                      89,405$                 
 
 
 
 
 
 
 
 
  
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

10. 

Comprehensive loss  

Accumulated  other  comprehensive  loss,  as  reflected  in  the  consolidated  balance  sheets,  consists  of 
pension liability adjustments, net of taxes, foreign currency translation adjustment and changes in fair value of 
derivatives, net of taxes. The components of accumulated other comprehensive loss as of December 31, 2019 
and  2018,  and  reclassifications  out  of  accumulated  other  comprehensive  loss  for  the  years  then  ended,  are 
presented below (in thousands): 

All reclassifications out of accumulated other comprehensive loss had an impact on direct operating 

costs in the consolidated statements of operations and comprehensive loss.  

11. 

Segment reporting and concentrations 

The Company’s operations are classified in three reporting segments: Digital Data Solutions (DDS), 

Synodex and Agility. 

The DDS segment provides a range of solutions and platforms for solving complex data challenges 
that companies face when they seek to obtain the benefits of AI systems and analytics platforms. These include 

F-31 

Number of SharesWeighted-Average Grant Date Fair ValueGranted75,000                  1.38$                    Vested-                       -                       Forfeited/Expired-                       -                       Unvested at December 31, 201975,000                  1.38$                    Pension Liability AdjustmentFair Value of DerivativesForeign Currency Translation AdjustmentAccumulated Other Comprehensive LossBalance at January 1, 20191,451$               -$                  (1,466)$                   (15)$                          Other comprehensive income before reclassifications, net of taxes-                    46                     566                         612                           Total other comprehensive income (loss) before reclassifications, net of taxes1,451                 46                     (900)                        597                           Net amount reclassified to earnings(1,504)               (13)                    -                          (1,517)                       Balance at December 31, 2019(53)$                  33$                   (900)$                      (920)$                        Pension Liability AdjustmentFair Value of DerivativesForeign Currency Translation AdjustmentAccumulated Other Comprehensive LossBalance at January 1, 20181,191$               342$                 (687)$                      846$                         Other comprehensive loss before reclassifications, net of taxes-                    (695)                  (779)                        (1,474)                       Total other comprehensive income (loss) before reclassifications, net of taxes1,191                 (353)                  (1,466)                     (628)                          Net amount reclassified to earnings260                   353                   -                          613                           Balance at December 31, 20181,451$               -$                  (1,466)$                   (15)$                           
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

data annotation, data transformation, data curation and intelligent automation. The DDS segment also provides 
a  variety  of  services  for  clients  in  the  information  industry  that  relate  to  content  operations  and  product 
development. 

The Synodex segment provides an intelligent data platform that transforms medical records into useable 

digital data organized in accordance with our proprietary data models or client data models. 

The Agility segment provides an intelligent data platform that provides marketing communications and 
public relations professionals with the ability to target and distribute content to journalists and social media 
influencers world-wide and to monitor and analyze global news channels (print, web, radio and TV) and social 
media channels.  

A significant portion of the Company’s revenues is generated from its facilities in the Philippines, India, 

Sri Lanka, Canada, Germany, the United Kingdom and Israel.  

Revenues  from  external  clients  and  segment  operating  profit  (loss),  and  other  reportable  segment 

information were as follows (in thousands):    

F-32 

20192018                              RestatedRevenues:DDS41,172$                  43,546$                  Synodex3,942                      4,063                      Agility10,744                    9,809                      Total Consolidated55,858$                  57,418$                  Income (loss) before provision for income taxes(1):DDS1,320$                    3,625$                    Synodex(129)                       284                        Agility(1,719)                    (2,347)                    Total Consolidated(528)$                     1,562$                    Income (loss) before provision for income taxes(2):DDS1,059$                    3,391$                    Synodex40                          446                        Agility(1,627)                    (2,275)                    Total Consolidated(528)$                     1,562$                     
 
 
 
 
  
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

Long-lived assets as of December 31, 2019 and 2018 by geographic region were comprised of (in thousands): 

Two clients in the DDS segment generated approximately 26% and 30% of the Company’s total revenues 
in the fiscal years ended December 31, 2019 and 2018, respectively.  No other client accounted for 10% or more 
of total revenues during these periods. Further, in the years ended December 31, 2019 and 2018, revenues from 
non-US clients accounted for 55% and 56%, respectively, of the Company's revenues.  

Revenues  for  each  of  the  two  years  in  the  period  ended  December  31,  2019  by  geographic  region 

(determined based upon client’s domicile), were as follows (in thousands): 

F-33 

December 31, 2019December 31, 2018                                       RestatedTotal assets:DDS23,196$                  21,223$                  Synodex675                        787                        Agility25,875                    22,930                    Total Consolidated49,746$                  44,940$                  December 31, 2019December 31, 2018Goodwill:Agility2,108$                    2,050$                    Total2,108$                    2,050$                    (1) Before elimination of any inter-segment profits(2) After elimination of any inter-segment profits20192018United States $   4,591  $   4,383 Foreign countries:   Canada     8,876      7,023    United Kingdom     1,907      2,045    Philippines     5,135         900    India        508         475    Sri Lanka        678         280    Israel          19           30    Germany            1             2 Total foreign    17,124     10,755 Totals $ 21,715  $ 15,138  
 
 
   
 
 
 
 
         
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

As  of  December  31,  2019,  approximately  60%  of  the  Company's  accounts  receivable  was  due  from 
foreign (principally European) clients and 44% of accounts receivable was due from three clients. As of December 
31, 2018, approximately 57% of the Company's accounts receivable was due from foreign (principally European) 
clients and 48% of accounts receivable was due from three clients. No other client accounted for 10% or more of 
the accounts receivable as of December 31, 2019.  

12. 

Loss per Share 

Basic loss per share is computed using the weighted-average number of common shares outstanding 
during  the  year.  Diluted loss  per  share is  computed  by  considering the  impact  of  the  potential  issuance  of 
common shares, using the treasury stock method, on the weighted average number of shares outstanding. For 
those securities that are not convertible into a class of common stock, the two-class method of computing loss 
per share is used. 

Options to purchase 6.8 million and 5.0 million shares of common stock for the years ended December 
31, 2019 and 2018, respectively, were outstanding but not included in the computation of diluted loss per share 
because the effect would have been anti-dilutive.  

13. 

Derivatives 

The Company conducts a large portion of its operations in international markets that subject it to foreign 
currency fluctuations.  The most significant foreign currency exposures occur when revenue and associated 
accounts receivable are collected in one currency and expenses to generate that revenue are incurred in another 
currency. The Company’s primary exchange rate exposure relates to payroll, other payroll costs and operating 
expenses in the Philippines, India, Sri Lanka and Israel. 

In  addition,  although  most  of  the  Company’s  revenues  are  denominated  in  U.S.  dollars,  a  significant 

portion of the total revenues is denominated in Canadian dollars, Pound Sterling and Euros.  

F-34 

20192018United States $ 25,357  $ 25,403 United Kingdom 9,57710,874The Netherlands6,9827,488Canada6,1925,985Others - principally Europe7,7507,668Totals $ 55,858  $ 57,418 20192018   (Restated)Net loss attributable to Innodata Inc. and Subsidiaries  $    (1,602) $       (253)Weighted average common shares outstanding       25,774        25,878 Dilutive effect of outstanding options               -                 -   Adjusted for dilutive computation       25,774        25,878 For the Years Ended December 31, 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

The Company formally documents all relationships between hedging instruments and hedged items, as 
well as its risk management objective and strategy for undertaking hedge transactions.  The Company does not 
hold or issue derivatives for trading purposes.  All derivatives are recognized at their fair value and classified based 
on the instrument’s maturity date.  As of December 31, 2018, we had no outstanding forward contracts. The total 
notional amount for outstanding derivatives as of December 31, 2019 was $4.3 million.  

The following table presents the fair value of derivative instruments included within the consolidated 

balance sheets as of December 31, 2019 and 2018 (in thousands): 

The effect of foreign currency forward contracts designated as cash flow hedges on the consolidated 

statements of operations for the years ended December 31, 2019 and 2018 were as follows (in thousands): 

14. 

Financial Instruments 

The carrying amounts of financial instruments, including cash and cash equivalents, accounts receivable 
and accounts payable approximated their fair value as of December 31, 2019 and 2018, because of the relative 
short maturity of these instruments. 

“Fair Value Measurements and Disclosures” defines fair value as the price that would be received for 
an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset 
or liability in an orderly transaction between market participants on the measurement date. 

The accounting standard establishes a fair value hierarchy that prioritizes the inputs used to measure 

fair value into three levels.  The three levels are defined as follows: 

  Level 1: Unadjusted quoted price in active market for identical assets and liabilities. 

  Level 2: Inputs other than those included in Level 1 that are observable for the asset or liability, either 

directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are 
not active; or other inputs that are observable or can be corroborated by observable market data for 
substantially the full term of the assets or liabilities. 

F-35 

Balance Sheet Location20192018Derivatives designated as hedging instruments:Foreign currency forward contractsPrepaid expenses and other current assets33$             -$            Fair Value20192018Net gain (loss) recognized in OCI(1)46$             (695)$          Net gain (loss) reclassified from accumulated OCI into income(2)13$             (353)$          Net gain recognized in income(3)-$            -$            (1)Net change in fair value of the effective portion classified into other comprehensive income ("OCI")(2)Effective portion classified within direct operating costs(3)There were no ineffective portions for the period presented. 
 
 
 
 
  
  
          
 
 
 
 
 
 
 
 
 
 
 
INNODATA INC. AND SUBSIDIARIES 
NOTES TO FINANCIAL STATEMENTS 

  Level 3: Unobservable inputs reflecting management’s own assumptions about the inputs used in 

pricing the asset or liability. 

F-36 

December 31, 2019Level 1Level 2Level 3AssetsDerivatives-$               33$                -$                
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Exhibit Index 

Exhibits which are indicated as being included in previous filings are incorporated herein by reference.  

Exhibit  Description 

Filed as Exhibit 

3.1 (a) 

3.1 (b) 

3.1 (c) 

Restated Certificate of Incorporation dated  
April 27, 1993 

Filed as Exhibit 3.1(a) to our Form 10-K for the year ended  
December 31, 2003 

Certificate of Amendment of Certificate of  
Incorporation of Innodata Corporation dated 
February 28, 2001 

Filed as Exhibit 3.1(b) to our Form 10-K for the year ended 
December 31, 2003 

Certificate of Amendment of Certificate of  
Incorporation of Innodata Corporation 
dated November 14, 2003 

Filed as Exhibit 3.1(c) to our Form 10-K for the year ended 
December 31, 2003 

3.1 (d) 

Certificate of Amendment of Certificate of 
Incorporation of Innodata Isogen, Inc. dated June 5, 
2012 

Filed as Exhibit 3.1 to our Form 10-Q for the quarter ended  
June 30, 2012 

3.2 

3.3 

4.1 

4.2 

4.3 

10.1 

10.2 

10.3 

10.4 

10.5 

10.6 

10.7 

10.8 

Form of Amended and Restated By-Laws 

Exhibit 3.1 to Form 8-K dated December 16, 2002 

Form of Certificate of Designation of  
Series C Participating Preferred Stock 

Filed as Exhibit A to Exhibit 4.1 to Form 8-K dated  
December 16, 2002 

Specimen of Common Stock certificate 

Exhibit 4.1 to Form 10-Q dated August 7, 2015 

Form of Rights Agreement, as of February 1, 2019 
between Innodata Inc. and American Stock 
Transfer and Trust Co., as Rights Agent 

Exhibit 4.1 to Form 8-K dated February 4, 2019 

Description of the Registrant’s Securities 
Registered Pursuant to Section 12 of the Securities 
Exchange Act of 1934  

Filed herewith 

Form of Indemnification Agreement  
between us and our directors and one of our 
Officers 

Employment Agreement dated as of  
January 1, 2007 with Ashok Mishra* 

Amended and Restated Employment Agreement 
dated as of December 24, 2008 with Jack S. 
Abuhoff* 

Exhibit 10.3 to Form 10-K for the year ended December 31, 2002 

Exhibit 10.1 to Form 10-Q for the quarter ended June 30, 2007 

Exhibit 10.1 to Form 8-K dated December 30, 2008 

Amended and Restated 2009 Stock Plan 

Annex A to Definitive Proxy dated April 22, 2011 

Amendment to Employment Agreement with Jack 
S. Abuhoff dated as of July 11, 2011* 

Form of Director Stock Option Grant Letter dated 
March 8, 2013* 

Exhibit 10.1 to Form 8-K dated July 12, 2011 

Exhibit 10.42 to Form 10-K dated March 15, 2013 

Form of Stock Option Grant Letter dated March 8, 
2013 for Messrs. Abuhoff, Mishra and Nalavadi* 

Exhibit 10.43 to Form 10-K dated March 15, 2013 

Form of Stock Option Grant Letter dated March 8, 
2013 for Jack Abuhoff* 

Exhibit 10.44 to Form 10-K dated March 15, 2013 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
10.9 

10.10 

10.11 

10.12 

10.13 

10.14 

10.15 

10.16 

Form of Stock Option Grant Letter 
for December 31, 2015 Grant, for Directors* 

Exhibit 10.53 to Form 10-K dated March 14, 2016 

Form of Stock Option Grant Letter  
for December 31, 2015 Grant, for Messrs. Abuhoff, 
Mishra and Nalavadi* 

Exhibit 10.53 to Form 10-K dated March 14, 2016 

Innodata Inc. 2013 Stock Plan (as Amended and 
Restated effective June 7, 2016) 

Annex B to Definitive Proxy dated April 18, 2016 

Form of Stock Option Grant Letter for  
December 31, 2016 Grant, for Directors* 

Form of Stock Option Grant Letter 
For December 31, 2016 Grant, for Messrs. 
Abuhoff, Mishra and Nalavadi* 

Amendment Number 1 dated August 24, 2018 to 
Agreement dated January 1, 2007 between the 
Company and Mr. Mishra* 

Form of Stock Option Grant Letter for  
July 13, 2018 Grant, for Directors* 

Form of Stock Option Grant Letter 
for July 13, 2018 Grant, for Messrs. Abuhoff and 
Mishra*  

Exhibit 10.56 to Form 10-K dated March 15, 2017 

Exhibit 10.57 to Form 10-K dated March 15, 2017 

Exhibit 10.1 to Form 8-K dated August 28, 2018 

Exhibit 10.59 to Form 10-K dated March 26, 2019 

Exhibit 10.60 to Form 10-K dated March 26, 2019 

10.17 

Offer of Employment effective April 17, 2019 
between the Company and Mr. O’ Connor* 

Exhibit 10.1 to form 8-K dated April 18, 2019 

21 

23 

31.1 

31.2 

32.1 

32.2 

Significant subsidiaries of the registrant 

Filed herewith 

Consent of CohnReznick LLP 

Filed herewith 

Certification of Chief Executive Officer  
pursuant to Section 302 of the  
Sarbanes-Oxley Act of 2002 

Certification of Chief Financial Officer  
pursuant to Section 302 of the  
Sarbanes-Oxley Act of 2002. 

Filed herewith 

Filed herewith 

Certification Pursuant to 18 U.S.C. Section  
1350, as adopted pursuant to Section 906 of the  
Sarbanes-Oxley Act of 2002. 

Certification Pursuant to 18 U.S.C. Section  
1350, as adopted pursuant to Section 906 of the  
Sarbanes-Oxley Act of 2002. 

Furnished herewith 

Furnished herewith 

101            Interactive data files pursuant to Rule 405 of              Filed herewith 

  Regulation S-T:  (i) the Consolidated Balance 
Sheets, (ii) the Consolidated Statements of 
Operations and Comprehensive Loss, (iii) the 
Consolidated Statements of Stockholders’ 
Equity, (iv) the Consolidated Statements of 
Cash Flows and (v) the Notes to the 
Consolidated Financial Statements. 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 ____________ 

* Exhibit represents a management contract or compensatory plan, contract or arrangement required to be 
filed as Exhibits to this Annual Report on Form 10-K. 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
                   Exhibit 21 

Significant Subsidiaries 

Name of Subsidiary 

Innodata India Private Limited 
Innodata Knowledge Services, Inc.  
ESS Manufacturing Company, Inc. 
EBAR Abstracting Company, Inc.  
Innodata Book Distribution Services Ltd.  
Agility PR Solutions Canada Ltd.  

State or other 
jurisdiction of 
incorporation 
India 
Philippines 
Philippines 
Philippines 
Hong Kong 
Canada 

Name under 
which subsidiary 
conducts 
business 
Same 
Same 
Same 
Same 
Same 
Same 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
                                                                                                                  Exhibit 23 

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 

We consent to the incorporation by reference in the registration statements on Form S-8 (File Nos. 33-85530, 
333-63085,  333-82185,  333-118506,  333-172831,  333-176402,  333-193051,  333-201659,  and  333-215130) 
and the registration statements on Form S-3 (File Nos. 333-91649 and 333-51400) of our report, which includes 
explanatory paragraphs relating to a restatement of the 2018 consolidated financial statements and the 2019 
adoption of ASC Topic 842, Leases, dated March 16, 2020, relating to our audits of the consolidated financial 
statements of Innodata Inc. and Subsidiaries as of December 31, 2019 and 2018, and for the years then ended, 
included in this Annual Report on Form 10-K of Innodata Inc. for the year ended December 31, 2019. 

/s/ CohnReznick LLP 

Roseland, New Jersey 
March 16, 2020 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CERTIFICATIONS 

      Exhibit 31.1 

I, Jack Abuhoff, certify that: 

1.  I have reviewed this annual report on Form 10-K of Innodata Inc.; 

2.  Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit 
to state a material fact necessary to make the statements made, in light of the circumstances under which 
such statements were made, not misleading with respect to the period covered by this annual report; 

3.  Based on my knowledge, the financial statements, and other financial information included in this annual 
report, fairly present in all material respects the financial condition, results of operations and cash flows of 
the registrant as of, and for, the periods presented in this annual report; 

4.  The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure 
controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control 
over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and 
we have: 

a) 

b) 

c) 

d) 

designed such disclosure controls and procedures, or caused such disclosure controls and procedures 
to be designed under our supervision, to ensure that material information relating to the registrant, 
including  its  consolidated  subsidiaries,  is  made  known  to  us  by  others  within  those  entities, 
particularly during the period in which this annual report is being prepared; 

designed such internal control over financial reporting, or caused such internal control over   financial 
reporting  to  be  designed  under  our  supervision,  to  provide  reasonable  assurance  regarding  the 
reliability of financial reporting and the preparation of financial statements for external purposes in 
accordance with generally accepted accounting principles;  

evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this 
annual report our conclusions about the effectiveness of the disclosure controls and procedures, as of 
the end of the period covered by this report based on such evaluation; and  

disclosed in this report any change in the registrant’s internal control over financial reporting that 
occurred  during  the  registrant’s  fourth  fiscal  quarter  that  has  materially  affected,  or  is  reasonably 
likely to materially affect, the registrant’s internal control over financial reporting.  

5.  The  registrant’s  other  certifying  officers  and  I  have  disclosed,  based  on  our  most  recent  evaluation  of 
internal controls over financial reporting, to the registrant’s auditors and the audit committee of registrant’s 
board of directors (or persons performing the equivalent function): 

a) 

b) 

all significant deficiencies and material weaknesses in the design or operation of internal control over 
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, 
process, summarize and report financial information; and 

any  fraud,  whether  or  not  material,  that  involves  management  or  other  employees  who  have  a 
significant role in the registrant’s internal control over financial reporting. 

  
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
Dated:  March 16, 2020 

/s/ Jack Abuhoff 
Jack Abuhoff  
Chairman of the Board, 
Chief Executive Officer and President 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Exhibit 31.2 

I, Robert O’Connor, certify that: 

1.  I have reviewed this annual report on Form 10-K of Innodata Inc.; 

2.  Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit 
to state a material fact necessary to make the statements made, in light of the circumstances under which 
such statements were made, not misleading with respect to the period covered by this annual report; 

3.  Based on my knowledge, the financial statements, and other financial information included in this annual 
report, fairly present in all material respects the financial condition, results of operations and cash flows of 
the registrant as of, and for, the periods presented in this annual report; 

4.  The registrant’s other certifying officer and I are responsible for establishing and  maintaining disclosure 
controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control 
over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and 
we have: 

a) 

b) 

c) 

d) 

designed such disclosure controls and procedures, or caused such disclosure controls and procedures 
to be designed under our supervision, to ensure that material information relating to the registrant, 
including  its  consolidated  subsidiaries,  is  made  known  to  us  by  others  within  those  entities, 
particularly during the period in which this annual report is being prepared; 

designed such internal control over financial reporting, or caused such internal control over   financial 
reporting  to  be  designed  under  our  supervision,  to  provide  reasonable  assurance  regarding  the 
reliability of financial reporting and the preparation of financial statements for external purposes in 
accordance with generally accepted accounting principles;  

evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in 
this annual report our conclusions about the effectiveness of the disclosure controls and procedures, 
as of the end of the period covered by this report based on such evaluation; and  

disclosed in this report any change in the registrant’s internal control over financial reporting that 
occurred during the registrant’s fourth fiscal quarter that has materially affected, or is reasonably 
likely to materially affect, the registrant’s internal control over financial reporting.  

5.  The  registrant’s  other  certifying  officers  and  I  have  disclosed,  based  on  our  most  recent  evaluation  of 
internal controls over financial reporting, to the registrant’s auditors and the audit committee of registrant’s 
board of directors (or persons performing the equivalent function): 

a) 

b) 

all significant deficiencies and material weaknesses in the design or operation of internal control over 
financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, 
process, summarize and report financial information; and 

any  fraud,  whether  or  not  material,  that  involves  management  or  other  employees  who  have  a 
significant role in the registrant’s internal control over financial reporting. 

  
 
        
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Dated:  March 16, 2020 

/s/ Robert O’Connor 
Robert O’Connor 
Chief Financial Officer and 
Principal Accounting Officer 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  Exhibit 32.1 

CERTIFICATION PURSUANT TO 
18 U.S.C. SECTION 1350, 
AS ADOPTED PURSUANT TO 
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 

In connection with the Annual Report of Innodata Inc. (the “Company”) on Form 10-K for the year 
ended  December  31,  2019  as  filed  with  the  Securities  and  Exchange  Commission  on  the  date  hereof  (the 
“Report”), I, Jack Abuhoff, Chairman of the Board, Chief Executive Officer and President of the Company, 
certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to 
the best of my knowledge: 

1. 

2. 

the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities 
Exchange Act of 1934; and  

the information contained in the Report fairly presents, in all material respects, the 
financial condition and results of operations of the Company. 

/s/ Jack Abuhoff 
Jack Abuhoff  
Chairman of the Board, 
Chief Executive Officer and President 

March 16, 2020 

  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Exhibit 32.2 

CERTIFICATION PURSUANT TO 
18 U.S.C. SECTION 1350, 
AS ADOPTED PURSUANT TO 
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 

In connection with the Annual Report of Innodata Inc. (the “Company”) on Form 10-K for the year 
ended  December  31,  2019  as  filed  with  the  Securities  and  Exchange  Commission  on  the  date  hereof  (the 
“Report”),  I,  Robert  O’Connor,  Chief  Financial  Officer  and  Principal  Accounting  Officer  of  the  Company, 
certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to 
the best of my knowledge: 

1. 

2. 

the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities 
Exchange Act of 1934; and  

the information contained in the Report fairly presents, in all material respects, the 
financial condition and results of operations of the Company. 

/s/ Robert O’Connor 
Robert O’Connor 
Chief Financial Officer and 
Principal Accounting Officer 

March 16, 2020