Iron Mountain
Annual Report 2019

Plain-text annual report

4AUG201721502439 2019 Annual Financial Report  UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 ____________________________________________________________________________ FORM 10-K ____________________________________________________________________________ (Mark One) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2019 or For the transition period from to Commission File Number 1-13045 ____________________________________________________________________________ IRON MOUNTAIN INCORPORATED (Exact name of Registrant as Specified in Its Charter) Delaware (State or other jurisdiction of incorporation) One Federal Street, Boston, Massachusetts (Address of principal executive offices) 23-2588479 (I.R.S. Employer Identification No.) 02110 (Zip Code) 617-535-4766 (Registrant's telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Common Stock, $.01 par value per share Trading Symbols(s) IRM Name of Exchange on Which Registered New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes No Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes No Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes No Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer", "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer Non-accelerated filer Emerging growth company Accelerated filer Smaller reporting company Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes No As of June 30, 2019, the aggregate market value of the Common Stock of the registrant held by non-affiliates of the registrant was approximately $8.9 billion based on the closing price on the New York Stock Exchange on such date. Number of shares of the registrant's Common Stock at February 7, 2020: 287,343,251 DOCUMENTS INCORPORATED BY REFERENCE Certain information required in Items 10, 11, 12, 13 and 14 of Part III of this Annual Report on Form 10-K (the "Annual Report") is incorporated by reference from our definitive Proxy Statement for our 2020 Annual Meeting of Stockholders (our "Proxy Statement") to be filed with the Securities and Exchange Commission (the "SEC") within 120 days after the close of the fiscal year ended December 31, 2019. IRON MOUNTAIN INCORPORATED 2019 FORM 10-K ANNUAL REPORT Table of Contents PART I Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Item 3. Item 4. Item 5. Item 6. Item 7. Properties Legal Proceedings Mine Safety Disclosures PART II Market For Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management's Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Item 9. Financial Statements and Supplementary Data Changes in and Disagreements With Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Item 10. Directors, Executive Officers and Corporate Governance PART III Item 11. Item 12. Item 13. Item 14. Item 15. Item 16. Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accountant Fees and Services PART IV Exhibits and Financial Statement Schedules Form 10-K Summary ii Page 1 7 21 22 25 25 26 27 30 67 69 69 70 72 73 73 73 73 73 73 171 References in this Annual Report to "the Company," "Iron Mountain," "we," "us" or "our" include Iron Mountain Incorporated, a Delaware corporation, and its predecessor, as applicable, and its consolidated subsidiaries, unless the context indicates otherwise. CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS We have made statements in this Annual Report that constitute "forward-looking statements" as that term is defined in the Private Securities Litigation Reform Act of 1995 and other securities laws. These forward-looking statements concern our operations, economic performance, financial condition, goals, beliefs, future growth strategies, investment objectives, plans and current expectations, such as our (1) commitment to future dividend payments, (2) expected change in volume of records stored with us, (3) expected organic revenue growth, including 2020 consolidated organic storage rental revenue growth rate and consolidated organic total revenue growth rate, (4) expectations that profits will increase in our growth portfolio, including our higher-growth markets, and that our growth portfolio will become a larger part of our business over time, (5) expectations related to our revenue management programs and continuous improvement initiatives, (6) expectations related to our leverage ratio and capital requirements, (7) expected ability to identify and complete acquisitions and drive returns on invested capital, (8) anticipated capital expenditures, and (9) expected benefits, costs and actions related to Project Summit (as defined and discussed below). These forward-looking statements are subject to various known and unknown risks, uncertainties and other factors. When we use words such as "believes," "expects," "anticipates," "estimates" or similar expressions, we are making forward-looking statements. Although we believe that our forward-looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations. In addition, important factors that could cause actual results to differ from expectations include, among others: • • • • • • • • • • • • • • • • • • our ability to remain qualified for taxation as a real estate investment trust for United States federal income tax purposes ("REIT"); the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; changes in customer preferences and demand for our storage and information management services; our ability or inability to execute our strategic growth plan, expand internationally, complete acquisitions on satisfactory terms, and to integrate acquired companies efficiently; changes in the amount of our growth and maintenance capital expenditures and our ability to raise capital and invest according to plan; our ability to execute on Project Summit and the potential impacts of Project Summit on our ability to retain and recruit employees and execute on our strategy; the cost and our ability to comply with laws, regulations and customer demands relating to data security and privacy issues, as well as fire and safety standards; the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers' information or our internal records or information technology ("IT") systems and the impact of such incidents on our reputation and ability to compete; changes in the price for our storage and information management services relative to the cost of providing such storage and information management services; changes in the political and economic environments in the countries in which our international subsidiaries operate and changes in the global political climate; the impact of executing on our growth strategy through joint ventures; our ability to comply with our existing debt obligations and restrictions in our debt instruments or to obtain additional financing to meet our working capital needs; the impact of service interruptions or equipment damage and the cost of power on our data center operations; changes in the cost of our debt; the impact of alternative, more attractive investments on dividends; the cost or potential liabilities associated with real estate necessary for our business; the performance of business partners upon whom we depend for technical assistance or management expertise; and other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated. Other risks may adversely impact us, as described more fully under "Item 1A. Risk Factors" of this Annual Report. iii You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. You should read these cautionary statements as being applicable to all forward- looking statements wherever they appear. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events or otherwise. Readers are also urged to carefully review and consider the various disclosures we have made in this document, as well as our other periodic reports filed with the SEC. iv Item 1. Business. Business Overview PART I We help organizations around the world protect their information, reduce storage costs, comply with regulations, facilitate corporate disaster recovery, and better use their information and IT infrastructure for business advantages, regardless of its format, location or life cycle stage. We do this by storing physical records and data backup media, offering information management solutions, and providing data center space for enterprise-class colocation and hyperscale deployments. We offer comprehensive records and information management services and data management services, along with the expertise and experience to address complex storage and information management challenges such as rising storage rental costs, legal and regulatory compliance, and disaster recovery requirements. We provide secure and reliable data center facilities to protect digital information and ensure the continued operation of our customers’ IT infrastructure, with reliable and flexible deployment options. Founded in an underground facility near Hudson, New York in 1951, Iron Mountain Incorporated, a Delaware corporation, has more than 225,000 customers in a variety of industries in approximately 50 countries around the world, as of December 31, 2019. We currently serve customers across an array of market verticals - commercial, legal, financial, healthcare, insurance, life sciences, energy, business services, entertainment and government organizations, including approximately 96% of the Fortune 1000. As of December 31, 2019, we employed more than 25,000 people. We are listed on the New York Stock Exchange (the "NYSE") and are a constituent of the Standard & Poor's 500 Index and the MSCI REIT index. As of December 31, 2019, we were number 605 on the Fortune 1000. We have been organized and have operated as a REIT beginning with our taxable year ended December 31, 2014. Business Strategy Overview Our company has been a market leader in the physical ecosystem supporting information storage and retrieval, as most businesses have relied on paper documents or computer tapes to store their valuable information. Over time, customers are increasing their digital information, with the new information storage ecosystem being a hybrid of physical and digital mediums. We offer a suite of "mission-critical" storage and related services to help customers with this transformation, and utilize the strategy outlined below to grow our business. • Pursuing Volume Opportunities in Records and Information Management Globally with a Focus on Faster- Growing Geographies and Verticals - We are establishing and enhancing leadership positions in higher-growth markets such as central and eastern Europe, Latin America, Asia and Africa, through both organic expansion and acquisitions where GDP growth is faster and outsourcing information management is at an earlier stage. We are also focused on increasing revenues in more established markets such as the United States, Canada, Western Europe, Australia and New Zealand, primarily through targeted sales and marketing efforts to attract new customers or to gain incremental volumes from existing customers. We believe much of the opportunity for new customers is from existing verticals that do not already outsource some or all of their storage and information management needs to us or another third party vendor. We expect to continue to invest in attractive acquisitions of customer relationships and storage and information management services businesses, designed to optimize the utilization of our existing assets and to expand our presence and better serve our customers. • Driving Revenue Growth and Margin Expansion Through Revenue Management and Continuous Improvement - We expect to continue to drive revenue growth and margin expansion through further deployment of our revenue management program. Further, we expect continuous improvement initiatives will generate additional margin expansion opportunities, primarily in our established markets. In our higher-growth markets, we expect profits will grow with increased scale, and we will look to reinvest a portion of the cash flows generated to support expansion in these markets. • Continued Expansion of Data Center Business - We have made significant progress through acquisitions and organic growth in scaling our data center business, with 14 operating data centers across 13 global markets. As of December 31, 2019, approximately 86% of our capacity is leased, with total potential capacity of 357 megawatts in land and buildings currently owned or operated by Iron Mountain making us among the largest global data center operators. 1 • Investing in Faster-Growing Businesses - We continue to identify, acquire, incubate and scale complementary businesses and products to support our long-term growth objectives and drive solid returns on invested capital. These opportunities include our Entertainment Services, Fine Arts and Consumer Storage (each as defined below) businesses and digital services. Our strategy is underpinned by our persistent focus on customer experience, as we continue to seek innovative solutions to help our customers navigate the journey from physical storage to a digital ecosystem. Project Summit In October 2019, we announced our global program designed to better position us for future growth and achievement of our strategic objectives ("Project Summit"). Project Summit focuses on simplifying our global structure by combining our core records and information management operations under one global leader and rebalancing our resources, streamlining managerial structures and leveraging our global and regional customer facing resources. We are also implementing systems and process changes designed to make our organization more agile and dynamic, streamline our organization and reallocate our resources to better align with our strategic goals as part of Project Summit. As a result of the program, we expect to reduce the number of positions at vice president and above by approximately 45%. The total program is expected to have reduced our total managerial and administrative workforce by approximately 700 positions by the end of 2021. The activities associated with Project Summit began in the fourth quarter of 2019 and are expected to be substantially complete by the end of 2021. We estimate that Project Summit will improve annual Adjusted EBITDA (as defined in Note 9 to Notes to Consolidated Financial Statements included in this Annual Report) by approximately $200 million as program benefits are realized, with the total program benefits associated with Project Summit expected to be fully realized by the end of 2022. We estimate that the implementation of Project Summit will result in total costs of approximately $240 million. As we simplify our global structure and combine our core records and information management operations under one global leader, we have reassessed the composition of our business segments. Our previous North American Records and Information Management Business, North American Data Management Business, Western European Business and Other International Business segments have been combined into one Global Records and Information Management ("Global RIM") Business segment with certain product lines now captured in our Corporate and Other Business segment. Business Segments The amount of revenues derived from our business segments and other relevant data, including financial information about geographic areas and product and service lines, for the years ended December 31, 2019, 2018 and 2017, are set forth in Note 9 to Notes to Consolidated Financial Statements included in this Annual Report. • Global RIM Business: Our Global RIM Business segment includes five distinct offerings. Records Management, stores physical records, including media such as microfilm and microfiche, film, X-rays and blueprints, and provides healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents (collectively, "Records Management") for customers in approximately 50 countries around the globe. As of December 31, 2019, Iron Mountain stored approximately 700 million cubic feet of hardcopy records. Data Management, provides storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; and related services offerings, (collectively, "Data Management"). Information Governance and Digital Solutions ("IGDS"), develops, implements and supports comprehensive storage and information management solutions for the complete lifecycle of our customers' information, including the management of physical records, conversion of documents to digital formats and digital storage, primarily in the United States and Canada. 2 Secure Shredding, which includes the scheduled pick-up of office records that customers accumulate in specially designed secure containers we provide. Secure shredding, which involves the shredding of sensitive documents for customers that, in many cases, store their records with us, is a natural extension of our hard copy records management operations and completes the lifecycle of a record. Complementary to our shredding operations is the sale of the resultant waste paper to third-party recyclers. Through a combination of shredding facilities and mobile shredding units consisting of custom built trucks, we are able to offer secure shredding services to our customers throughout the United States, Canada and South Africa. Consumer Storage provides on-demand, valet storage for consumers (“Consumer Storage”) across 24 markets in North America through a strategic partnership (the "MakeSpace JV") with MakeSpace Labs, Inc. (“MakeSpace”) formed in March 2019. The MakeSpace JV is intended to utilize data analytics and machine learning to provide effective customer acquisition and a convenient and seamless consumer experience. • Global Data Center Business: Our Global Data Center Business segment provides enterprise-class data center facilities to protect mission-critical assets and ensure the continued operation of our customers’ IT infrastructure, with secure, reliable and flexible data center options. The world’s most heavily regulated organizations have trusted us with their data centers for over 15 years, and as of December 31, 2019, five of the top 10 global cloud providers were Iron Mountain Data Center customers. As of December 31, 2019, our Global Data Center Business footprint spanned nine markets in the United States: Denver, Colorado; Kansas City, Missouri; Boston, Massachusetts; Boyers, Pennsylvania; Manassas, Virginia; Edison, New Jersey; Columbus, Ohio; and Phoenix and Scottsdale, Arizona and four international markets: Amsterdam, London, and Singapore, with land held for development in Frankfurt. • Corporate and Other Business: Our Corporate and Other Business segment consists primarily of Adjacent Businesses and other corporate items. Adjacent Businesses is comprised of (i) entertainment and media which helps industry clients store, safeguard and deliver physical media of all types, and provides digital content repository systems that house, distribute, and archive key media assets, throughout the United States, Canada, France, China - Hong Kong S.A.R., the Netherlands and the United Kingdom ("Entertainment Services") and (ii) technical expertise in the handling, installation and storing of art in the United States, Canada and Europe ("Fine Arts"). Our Corporate and Other Business segment also includes costs related to executive and staff functions, including finance, human resources and IT, which benefit the enterprise as a whole, and stock-based employee compensation expense associated with all stock options, restricted stock units, performance units and shares of stock issued under our employee stock purchase plan. Additionally, our Corporate and Other Business segment includes our technology escrow services business in the United States. Business Attributes Our business has the following attributes: • Large, Diversified, Global Business - The world's most heavily regulated organizations trust us with the storage of their records. Our mission-critical storage offerings and related services generated approximately $4.3 billion in annual revenue in 2019. Our business has a highly diverse customer base of approximately 225,000 customers - with no single customer accounting for more than 1% of revenue during the year ended December 31, 2019 - and operates in approximately 50 countries globally. This presents a significant cross-sell opportunity for our data center and digital services businesses. • Recurring, Durable Revenue Stream - We generate a majority of our revenues from contracted storage rental fees, via agreements that generally range from one to five years in length. Historically, in our Records Management business, we have seen strong customer retention (of approximately 98%) and solid physical records retention; more than 50% of physical records that entered our facilities 15 years ago, are still with us today. We have also seen strong customer retention in our Global Data Center Business, with low annual customer churn of approximately 4%. 3 • Comprehensive Information Management Solution - As an S&P 500 REIT with approximately 1,450 locations globally and with offerings spanning physical storage, digitization services and digital storage, we are positioned to provide a holistic offering to our customers. We are able to cater to our customers' physical and digital needs and to help guide their digital transformation journey. • • • Significant Owner and Operator of Real Estate - We operate approximately 91 million square feet of real estate worldwide. Our owned real estate footprint spans nearly 30 million square feet and is concentrated in major metropolitan statistical areas in North America, Western Europe and Latin America. Limited Revenue Cyclicality - Historically, economic downturns have not significantly affected our storage rental business. Due to the stability in our total global physical records volumes, the success of our revenue management, and the growth of our Global Data Center Business, we believe we can continue to grow storage rental revenue over time. Shifting Revenue Mix - Our growth portfolio, which consists of our business in our higher-growth markets, our Global Data Center Business, and our Adjacent Businesses, comprised 24% of our total revenue in 2019, and grew 4% year over year, on an organic basis. We expect our growth portfolio to comprise an increasingly larger percentage of our overall business in the coming years. In addition, our data center business has the following attributes: • Large Data Center Platform with Significant Expansion Opportunity - With over 3.5 million gross square feet, as of December 31, 2019, we have 120 MW of leasable capacity with an additional 237 MW under construction or held for development. • Differentiated Compliance and Security - We offer comprehensive compliance support and physical and cyber security. Our multi-layered approach to security includes a combination of technical and human security measures, and experienced senior military and public sector cyber security leaders lead our security. As of December 31, 2019, Iron Mountain data centers meet FISMA high and PCI-DSS compliance standards and are FedRAMP compliant. • Efficient Access and Flexibility - We have the ability to provide customers with a range of deployment options from one cabinet to an entire building, leveraging our global portfolio of hyperscale-ready, and underground data centers. We also provide access to numerous carriers, cloud providers and peering exchanges with migration support and IT. • 100% Green Powered Data Centers - As of December 31, 2019, Iron Mountain data centers are powered by 100% renewable energy, with carbon credit assistance and low power usage effectiveness ("PUE"). Iron Mountain is one of the top 25 buyers of renewable energy among the Fortune 1000 and now offers the Green Power Pass, which allows customers to include the power they consume at any Iron Mountain data center as green power in their CDP, RE100, GRI, or other sustainability reporting. Significant Acquisitions We have completed many records management acquisitions over the years to achieve scale, expand geographically and broaden our offerings, but most of our records management acquisitions in recent years have been smaller in size given the fragmented nature of the records management industry. With the rapid acceleration of growth in digital data and use of cloud storage, highly regulated companies and public sector organizations are selecting third-party providers such as us to host their data center infrastructure. We have been providing customers with data center space and solutions for more than 15 years, and have significantly expanded our Global Data Center Business in the last few years through acquisitions, the most significant one being that of IO Data Centers, LLC (“IODC”). On January 10, 2018, we completed the acquisition of the United States operations of IODC, a leading data center colocation space and solutions provider based in Phoenix, Arizona, for approximately $1.34 billion (the "IODC Transaction"). See Note 6 to Notes to Consolidated Financial Statements included in this Annual Report. 4 Competition We compete with thousands of storage and information management services providers around the world as well as storage and information management services managed and operated internally by organizations. We believe that competition for records and information customers is based on price, reputation and reliability, quality and security of storage, quality of service and scope and scale of technology. While the majority of our competitors operate in only one market or region, we believe we provide a differentiated global offering that competes effectively in these areas. We also compete with numerous data center developers, owners and operators, many of whom own properties similar to ours in some of the same metropolitan areas where our facilities are located. We believe that competition for data center customers is based on availability of power, security considerations, location, connectivity and rental rates, and we generally believe we compete effectively in each of these areas. Additionally, we believe our strong brand, global footprint and excellent commercial relationships enable us to compete successfully. Employees As of December 31, 2019, we employed more than 9,000 employees in the United States and more than 16,000 employees outside of the United States. As of December 31, 2019, approximately 550 employees in California, Georgia and New Jersey and three provinces in Canada were represented by unions in North America and approximately 1,200 employees were represented by unions in Latin America (in Argentina, Brazil, Chile and Mexico). All union employees are currently under renewed labor agreements or operating under an extension agreement. Where applicable, employees are generally eligible to participate in our benefit programs, which may include health and welfare arrangements as well as pension programs. Certain unionized employees in California receive these types of benefits through their unions and are not eligible to participate in our benefit programs. In addition to base compensation and other usual benefits, a significant portion of full-time employees participate in some form of incentive-based compensation program that provides payments based on revenues, profits or attainment of specified objectives for the unit in which they work. Insurance For strategic risk transfer purposes, we maintain a comprehensive insurance program with insurers that we believe to be reputable and that have adequate capitalization in amounts that we believe to be appropriate. Property insurance is purchased on a comprehensive basis, including flood and earthquake (including excess coverage), subject to certain policy conditions, sublimits and deductibles. Property is insured based upon the replacement cost of real and personal property, including leasehold improvements, business income loss and extra expense. Other types of insurance that we carry, which are also subject to certain policy conditions, sublimits and deductibles, include medical, workers' compensation, general liability, umbrella, automobile, professional, warehouse legal liability and directors' and officers' liability policies. Environmental Matters Some of our current and formerly owned or leased properties were previously used by entities other than us for industrial or other purposes, or were affected by waste generated from nearby properties, that involved the use, storage, generation and/or disposal of hazardous substances and wastes, including petroleum products. In some instances, this prior use involved the operation of underground storage tanks or the presence of asbestos-containing materials. Where we are aware of environmental conditions that require remediation, we undertake appropriate activity, in accordance with all legal requirements. Although we have from time to time conducted limited environmental investigations and remedial activities at some of our former and current facilities, we have not undertaken an environmental review of all of our properties, including those we have acquired. We therefore may be potentially liable for environmental cost and may be unable to sell, rent, mortgage or use contaminated real estate owned or leased by us. Under various federal, state and local environmental laws, we may be liable for environmental compliance and remediation costs to address contamination, if any, located at owned and leased properties as well as damages arising from such contamination, whether or not we know of, or were responsible for, the contamination, or the contamination occurred while we owned or leased the property. Environmental conditions for which we might be liable may also exist at properties that we may acquire in the future. In addition, future regulatory action and environmental laws may impose costs for environmental compliance that do not exist today. We transfer a portion of our risk of financial loss due to currently undetected environmental matters by purchasing an environmental impairment liability insurance policy, which covers all owned and leased locations. Coverage is provided for both liability and remediation costs. 5 Corporate Social Responsibility We are committed to transparent reporting on sustainability and corporate responsibility efforts in accordance with the guidelines of the Global Reporting Initiative. Our corporate responsibility report highlights our progress against key measures of success for our efforts in the community, our environment, and for our people. We are a member of the FTSE4 Good Index, MSCI World ESG Index, MSCI ACWI ESG Index and MSCI USA IMI ESG Index, each of which include companies that meet globally recognized corporate responsibility standards. A copy of our corporate responsibility report is available on the "About Us" section of our website, www.ironmountain.com, under the heading "Corporate Social Responsibility." Internet Website Our Internet address is www.ironmountain.com. Under the "Investors" section on our website, we make available, free of charge, our Annual Reports on Form 10-K, our Quarterly Reports on Form 10-Q, our Current Reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (the "Exchange Act") as soon as reasonably practicable after such forms are filed with or furnished to the SEC. We are not including the information contained on or available through our website as a part of, or incorporating such information by reference into, this Annual Report. Copies of our corporate governance guidelines, code of ethics and the charters of our audit, compensation, finance, nominating and governance, and risk and safety committees are available on the "Investors" section of our website, www.ironmountain.com, under the heading "Corporate Governance." 6 Item 1A. Risk Factors. We face many risks. If any of the events or circumstances described below actually occur, we and our businesses, financial condition or results of operations could suffer, and the trading price of our debt or equity securities could decline. Our current and potential investors should consider the following risks and the information contained under the heading "Cautionary Note Regarding Forward-Looking Statements" before deciding to invest in our securities. Business Risks Our customers may shift from paper and tape storage to alternative technologies that require less physical space. We derive most of our revenues from rental fees for the storage of physical records and computer backup tapes and from storage related services. Alternative storage technologies exist, many of which require significantly less space than traditional physical records and tape storage, and as alternative technologies are adopted, storage volume and/or requirements for storage related services may decline. For example, volumes in our Global RIM Business segment were relatively steady in 2019 and we expect them to remain relatively consistent in the near term. We can provide no assurance that our customers will continue to store most or a portion of their records as paper documents or as tapes, or that the paper documents or tapes they do store with us will require our storage related services at the same levels as they have in the past. A significant shift by our customers to storage of data through non-paper or non-tape-based technologies, whether now existing or developed in the future, could adversely affect our businesses. In addition, the digitization of records may shift our revenue mix from the more predictable storage revenue to service revenue, which is inherently more volatile. Failure to execute our strategic growth plan may adversely impact our financial condition and results of operations. As part of our strategic growth plan, we expect to continue to invest in our existing businesses, including records and information management storage and services businesses in our higher-growth markets, data centers and adjacent businesses, and in new businesses, business strategies, products, services, technologies and geographies, and we may selectively divest certain businesses. These initiatives may involve significant risks and uncertainties, including: • • • • • • • • • • our inability to identify suitable companies to acquire or invest in; our inability to complete acquisitions or investments on satisfactory terms; our inability to structure investments or acquisitions in a manner that complies with our debt covenants and is consistent with our leverage ratio goals; increased demands on our management, operating systems, internal controls and financial and physical resources and, if necessary, our inability to successfully expand our infrastructure; our inability to execute on our plans to help our customers digitize their records or incorporate new technologies into our offerings; failure to achieve satisfactory returns on acquired companies or other investments, particularly in markets where we do not currently operate; incurring additional debt necessary to acquire suitable companies or make other growth investments if we are unable to pay the purchase price or make the investment out of working capital, common stock or other equity securities; our inability to manage the budgeting, forecasting and other process control issues presented by future growth, particularly with respect to operations in countries outside of the United States or in new lines of business; insufficient revenues to offset expenses and liabilities associated with new investments; and our inability to attract, develop and retain skilled employees to lead and support our strategic growth plan. Our data center expansion in particular requires significant capital commitments. Our data center expansion and other new ventures are inherently risky and we can provide no assurance that such strategies and offerings will be successful in achieving the desired returns within a reasonable timeframe, if at all, and that they will not adversely affect our business, reputation, financial condition, and operating results. We also face competition from other companies in our efforts to grow our data center, international and complementary businesses, some of which possess substantial financial and other resources. As a result, we may be unable to acquire, invest in, or may pay a premium purchase price for, data centers, technology and higher-growth markets and adjacent businesses that support our strategic growth plan, or we may fail to manage the growth of any businesses we acquire or invest in, which could have an adverse effect on our results of operations and financial condition. 7 As stored records and tapes become less active our service revenue growth and profitability from related services may decline. Our Records Management and Data Management service revenue growth is being negatively impacted by declining activity rates as stored records and tapes are becoming less active and more archival. The amount of information available to customers digitally or in their own information systems has been steadily increasing in recent years, and we believe this trend continues to accelerate. As a result, our customers are less likely than they have been in the past to retrieve records and rotate tapes, thereby reducing their activity levels. At the same time, many of our costs related to records and tape related services remain fixed. In addition, our reputation for providing secure information storage is critical to our success, and actions to manage cost structure, such as outsourcing certain transportation, security or other functions, could negatively impact our reputation and adversely affect our business. Ultimately, if we are unable to appropriately align our cost structure with decreased levels of service activity, our operating results could be adversely affected. Our program to simplify our global structure may not be successful. In October 2019, we announced Project Summit, a global program designed to better position us for future growth and achievement of our strategic objectives. Project Summit focuses on simplifying our global records and information management structure, streamlining our managerial structure and leveraging our global and regional customer facing resources. As a result of the program, we expect to reduce the number of positions at vice president and above by approximately 45%. The total program is expected to have reduced our total managerial and administrative workforce by approximately 700 positions by the end of 2021. We also plan to implement systems and process changes designed to make our organization more agile and dynamic, streamline our organization and reallocate our resources to better align with our strategic goals. We expect the total program benefits associated with Project Summit to be fully realized by the end of 2022. We have included in this Annual Report on Form 10-K estimates of expected improvements to our Adjusted EBITDA and the costs (including operating and capital expenditures) we expect to incur. However, we may not be able to realize the full amount of our expected improvements to Adjusted EBITDA in a timely manner, or at all, and the costs associated Project Summit may exceed our expectations. In addition, this program may yield unintended consequences, such as attrition beyond our intended reduction in force, distraction of our employees and our anticipated systems and process changes may not work as expected and may create additional risks to our business. As a result, Project Summit could have a material adverse effect on our results of operations or financial condition. Our future growth depends in part upon our ability to continue to effectively manage and execute on revenue management. Over the past several years, our organic revenue growth has been positively impacted by our ability to effectively introduce, expand and monitor revenue management initially in our more established markets, and subsequently in our higher- growth markets. If we are not able to continue and effectively manage pricing, our results of operations could be adversely affected and we may not be able to execute on our strategic growth plan. Changes in customer behavior with respect to document destruction could adversely affect our business, financial condition and results of operations. Over the past year, our destruction rates as a percentage of records stored have fluctuated. When destruction rates increase, it has a positive impact on our service revenues in the year of destruction, but negatively impacts our longer term storage revenues, adversely affecting our financial condition and results of operations. We and our customers are subject to laws and governmental regulations relating to data privacy and cybersecurity and our customers' demands in this area are increasing. This may cause us to incur significant expenses and non-compliance with such regulations and demands could harm our business. We are subject to numerous U.S. federal, state, local and foreign laws and regulations relating to data privacy and cybersecurity. These regulations are complex, change frequently and have tended to become more stringent over time. There are also a number of legislative proposals pending before the U.S. Congress, various state legislative bodies and foreign governments concerning data protection that could affect us. In addition, a growing number of U.S. and foreign legislative and regulatory bodies have adopted consumer notification and other requirements if consumer information is accessed by unauthorized persons and additional regulations regarding the use, access, accuracy and security of such information are possible. In the U.S., we are subject to various state laws which provide for disparate notification regimes. In addition, as a result of the continued emphasis on information security and instances in which personal information has been compromised, our customers are requesting that we take additional measures to enhance security, store electronic data locally, and assume higher liability under our contracts. 8 We devote substantial resources, and may in the future have to devote significant additional resources, to facilitate compliance with laws and regulations, our customers’ demands and to investigate, defend or remedy actual or alleged violations or breaches. Any failure by us to comply with, or remedy any violations or breaches of, laws and regulations or customer requirements could result in the curtailment of certain of our operations, the imposition of fines and penalties, liability resulting from litigation, restrictions on our ability to carry on or expand our operations, significant costs and expenses and reputational harm. For example, we have experienced incidents in which customers' information has been lost, and we have been informed by customers that some of the incidents involved the loss of personal information, resulting in monetary costs to those customers for which we have provided reimbursement. It is difficult to predict the impact on our business if we were subject to allegations of having violated existing laws or regulations. Attacks on our internal IT systems could damage our reputation, harm our business and adversely impact our results of operations. Our reputation for providing secure information storage to customers is critical to the success of our business. Although we seek to prevent and detect attempts by unauthorized users to gain access to our IT systems, our IT and network infrastructure may be vulnerable to attacks by hackers or breaches due to employee error or other disruptions. Moreover, until we have migrated businesses we acquire on to our IT systems, we may face additional risks because of the continued use of predecessor IT systems. We have outsourced, and expect to continue to outsource, certain support services to third parties, which may subject our IT and other sensitive information to additional risk. A successful breach of the security of our IT systems could lead to theft or misuse of our customers' proprietary or confidential information and result in third party claims against us and reputational harm. If our reputation is damaged, we may become less competitive, which could negatively impact our businesses, financial condition or results of operations. Changing fire and safety standards may result in significant expense. As of December 31, 2019, we operated approximately 1,450 facilities worldwide, including over 650 in the United States. Many of these facilities were built and outfitted by third parties and added to our real estate portfolio as part of acquisitions. Some of these facilities contain fire suppression and safety features that are different from our current specifications and current standards for new facilities, although we believe all of our facilities were constructed, in all material respects, in compliance with applicable laws and regulations in effect at the time of their construction or outfitting. In some instances, local authorities may take the position that our fire suppression and safety features in a particular facility are insufficient and require additional measures that may involve considerable expense to us. In addition, where we determine that the fire suppression and safety features of a facility require improvement, we will develop and implement a plan to remediate the issue, although implementation may require an extended period to complete. A significant aspect of the integration of businesses we have acquired or may acquire is the process of making investments in the acquired facilities to conform such facilities to our standards of operations. This process is complex and time-consuming. If additional fire safety and suppression measures beyond our current operating plan were required at a large number of our facilities, the expense required for compliance could negatively impact our business, financial condition or results of operations. Changes to environmental laws and standards may increase the cost to operate some of our businesses. Furthermore, if we fail to meet our commitment to transition to more renewable and sustainable sources of energy, it may negatively impact our ability to attract and retain customers and investors who focus on this commitment. This could impact our results of operations and the trading of our stock. Changes in environmental laws in any of the jurisdictions in which we operate could increase compliance costs or impose limitations on our operations. For example, our emergency generators at our data centers are subject to regulations and permit requirements governing air pollutants, and the heating, ventilation and air conditioning and fire suppression systems at some of our data centers and data management locations may include ozone-depleting substances that are subject to regulation. While environmental regulations do not normally impose material costs upon operations at our facilities, unexpected events, equipment malfunctions, human error and changes in law or regulations, among other factors, could result in unexpected costs, which could be material. Furthermore, we have made a commitment to transition to more renewable and sustainable sources of energy. If we are not successful in this transition, it may negatively impact our ability to attract and retain customers and investors who focus on this commitment. This could negatively impact our results of operations and the trading of our stock. 9 Failure to successfully integrate acquired businesses could negatively impact our balance sheet and results of operations. Strategic acquisitions are an important element of our growth strategy and the success of any acquisition we make depends in part on our ability to integrate the acquired business and realize anticipated synergies. The process of integrating acquired businesses, particularly in new markets, may involve unforeseen difficulties and may require a disproportionate amount of our management's attention and our financial and other resources. For example, the success of our significant acquisitions depends, in large part, on our ability to realize the anticipated benefits, including cost savings from combining the acquired businesses with ours. To realize these anticipated benefits, we must be able to successfully integrate our business and the acquired businesses, and this integration is complex and time- consuming. We may encounter challenges in the integration process including the following: • • • • • • challenges and difficulties associated with managing our larger, more complex, company; conforming standards, controls, procedures and policies, business cultures and compensation and benefits structures between the two businesses; consolidating corporate and administrative infrastructures; coordinating geographically dispersed organizations; potential unknown liabilities and unforeseen expenses or delays associated with an acquisition; and our ability to deliver on our strategy going forward. Further, our acquisitions subject us to liabilities (including tax liabilities) that may exist at an acquired company, some of which may be unknown. Although we and our advisors conduct due diligence on the operations of businesses we acquire, there can be no guarantee that we are aware of all liabilities of an acquired company. These liabilities, and any additional risks and uncertainties related to an acquired company not known to us or that we may deem immaterial or unlikely to occur at the time of the acquisition, could negatively impact our future business, financial condition and results of operations. We can give no assurance that we will ultimately be able to effectively integrate and manage the operations of any acquired business or realize anticipated synergies. The failure to successfully integrate the cultures, operating systems, procedures and information technologies of an acquired business could have a material adverse effect on our financial condition and results of operations. Our customer contracts may not always limit our liability and may sometimes contain terms that could lead to disputes in contract interpretation. Our customer contracts typically contain provisions limiting our liability regarding the loss or destruction of, or damage to, records, information, or other items stored with us. Our liability for physical storage is often limited to a nominal fixed amount per item or unit of storage (such as per cubic foot) and our liability for IGDS, data center, destruction and other services unrelated to records, information and other items stored with us is often limited to a percentage of annual revenue under the contract; however, some of our contracts with large customers and some of the contracts assumed in our acquisitions contain no such limits or contain higher limits. We can provide no assurance that our limitation of liability provisions will be enforceable in all instances or, if enforceable, that they would otherwise protect us from liability. In addition to provisions limiting our liability, our customer contracts generally include a schedule setting forth the majority of the customer-specific terms, including storage rental and related service pricing and service delivery terms. Our customers may dispute the interpretation of various provisions in their contracts. In the past, we have had relatively few disputes with our customers regarding the terms of their customer contracts, and most disputes to date have not been material, but we can provide no assurance that we will not have material disputes in the future. Moreover, as we expand our operations in storage of fine arts and other valuable items and respond to customer demands for higher limitation of liability as a result of regulatory changes, our exposure to contracts with higher or no limitations of liability and disputes with customers over the interpretation of their contracts may increase. Although we maintain a comprehensive insurance program, we can provide no assurance that we will be able to maintain insurance policies on acceptable terms or with high enough coverage amounts to cover losses to us in connection with customer contract disputes. 10 International operations may pose unique risks. As of December 31, 2019, we operated in approximately 50 countries outside the United States. Our international operations account for a significant portion of our overall operations, and as part of our growth strategy, we expect its share to increase as we continue to acquire or invest in businesses in select foreign markets, including countries where we do not currently operate. International operations are subject to numerous risks, including: • • • • • • • • • • the impact of foreign government regulations and United States regulations that apply to us in foreign countries where we operate; in particular, we are subject to United States and foreign anticorruption laws, such as the Foreign Corrupt Practices Act and the United Kingdom Bribery Act, and, although we have implemented internal controls, policies and procedures and training to deter prohibited practices, our employees, partners, contractors or agents may violate or circumvent such policies and the law; the volatility of certain foreign economies in which we operate; political uncertainties and changes in the global political climate or other global events, such as the recent trade wars involving the U.S. or global pandemics, which may impose restrictions on, or create additional risk in relation to, global operations; unforeseen liabilities, particularly within acquired businesses; costs and difficulties associated with managing international operations of varying sizes and scale; our operations in the United Kingdom and the European Union may be adversely affected by the exit from the European Union (“Brexit”) by the United Kingdom, and the uncertainty associated therewith; the risk that business partners upon whom we depend for technical assistance or management and acquisition expertise in some markets outside of the United States will not perform as expected; difficulties attracting and retaining local management and key employees to operate our business in certain countries; cultural differences and differences in business practices and operating standards; and foreign currency fluctuations. We have operations in numerous foreign countries and, as a result, are subject to foreign exchange translation risk, which could have an adverse effect on our financial results. We conduct business operations in numerous foreign countries through our foreign subsidiaries or affiliates, which primarily transact in their respective local currencies. Those local currencies are translated into United States dollars at the applicable exchange rates for inclusion in our consolidated financial statements. The results of operations of, and certain of our debt balances (including intercompany debt balances) associated with, our international businesses are exposed to foreign exchange rate fluctuations. Upon translation, operating results may differ materially from expectations, and significant shifts in foreign currencies can impact our short-term results, as well as our long-term forecasts and targets. In addition, because we intend to distribute 100% of our REIT taxable income to our stockholders, and any exchange rate fluctuations may negatively impact our REIT taxable income, our distribution amounts may fluctuate because of exchange rate fluctuations. 11 Significant costs or disruptions at our data centers could adversely affect our business, financial condition and results of operations. Since 2017, we have substantially expanded our Global Data Center Business through acquisitions and organically and we expect to continue to grow our Global Data Center Business in both ways going forward. For example, we paid an aggregate cash purchase price of over $1.7 billion for data center businesses we acquired in 2017 and 2018 and incurred other costs associated with the development of real estate to support this business. Our Global Data Center Business depends on providing customers with highly reliable facilities, power infrastructure and operations solutions, and we will need to retain and hire qualified personnel to manage our data centers. Service interruptions or significant equipment damage could result in difficulty maintaining service level commitment obligations that we owe to certain of our customers. Service interruptions or equipment damage may occur at one or more of our data centers because of numerous factors, including: human error; equipment failure; physical, electronic and cyber security breaches; fire, hurricane, flood, earthquake and other natural disasters; • • • • • water damage; fiber cuts; • extreme temperatures; • • power loss or telecommunications failure; • war, terrorism and any related conflicts or similar events worldwide; and • sabotage and vandalism. In addition, climate change may increase the likelihood that our data centers are affected by some of these factors. While these risks could impact our overall business, they could have a more significant impact on our Global Data Center Business, where we have service level commitment obligations to certain of our customers. As a result, service interruptions or significant equipment damage at our data centers could result in difficulty maintaining service level commitments to these customers and potential claims related to such failures. Because our data centers are critical to many of our customers’ businesses, service interruptions or significant equipment damage at our data centers could also result in lost profits or other indirect or consequential damages to our customers. Our Global Data Center Business is susceptible to regional costs of power, power shortages, planned or unplanned power outages and limitations on the availability of adequate power resources. We rely on third parties to provide power to our data centers. We are therefore subject to an inherent risk that such third parties may fail to deliver such power in adequate quantities or on a consistent basis. If the power delivered to our data centers is insufficient or interrupted, we would be required to provide power through the operation of our on-site generators, generally at a significantly higher operating cost. Additionally, global fluctuations in the price of power can increase the cost of energy, and we may be limited in our ability to, or may not always choose to, pass these increased costs on to our customers. We also rely on third party telecommunications carriers to provide internet connectivity to our customers. These carriers may elect not to offer or to restrict their services within our data centers or may elect to discontinue such services. Furthermore, carriers may face business difficulties, which could affect their ability to provide telecommunications services or the quality of such services. If connectivity is interrupted or terminated, our financial condition and results of operations may be adversely affected. Events such as these may also impact our reputation as a data center provider which could adversely affect our results of operations. Our data center expansion requires a significant amount of capital and, if we are not able to raise that capital on advantageous terms, our ability to fund our data center expansion may be limited. Our data center expansion requires significant capital commitments. In addition, we may be required to commit significant operational and financial resources in connection with the organic growth of our Global Data Center Business, generally 12 to 18 months in advance of securing customer contracts, and we may not have enough customer demand to support these data centers when they are built. There can be no assurance we will have sufficient customer demand to support these data centers or data centers we have acquired or that we will not be adversely affected by the risks noted above, which could make it difficult for us to realize expected returns on our investments, if any. 12 We may expand our use of joint ventures which could expose us to risks and liabilities, some of which differ from the risks and liabilities related to the operation of our wholly owned subsidiaries, and our joint venture partners on whom we may rely may have economic and business interests that are inconsistent with our business interests. As part of our growth strategy we may expand our use of joint ventures, particularly in connection with our data center expansion. These joint ventures could result in our acquisition of non-controlling interests in, or shared responsibility for, managing the affairs of a property or portfolio of properties, business, partnership, joint venture or other entity. As a result, in connection with pursuing or entering into any new joint ventures, we may be subject to additional risks, including: • we may not have the right to exercise sole decision-making authority regarding the properties, business, partnership, • • • • • • joint venture or other entity; if our partners become bankrupt or fail to fund their share of required capital contributions, we may choose or be required to contribute such capital; our partners may have economic, tax or other interests or goals that are inconsistent with our interests or goals, and that could affect our ability to negotiate satisfactory joint venture terms, to operate the property or business or maintain our qualification for taxation as a REIT; our partners may be subject to different laws or regulations than us, or may be structured differently than us for tax purposes, which could create conflicts of interest and/or affect our ability to maintain our qualification for taxation as a REIT; our partners may take actions that are not within our control, which could require us to dispose of the joint venture asset, transfer it to a taxable REIT subsidiary ("TRS") in order for us to maintain our qualification for taxation as a REIT, or purchase such partner's interests or assets at an above-market price; in connection with our joint ventures, we may agree to restrictions on our ability to expand our business in certain geographies independently or with other partners; disputes between us and our partners may result in litigation or arbitration that would increase our expenses and prevent our management from focusing their time and effort on our day-to-day business; and • we may in certain circumstances be liable for the actions of our third-party partners or guarantee all or a portion of the joint venture's liabilities, which may require the company to pay an amount greater than its investment in the joint venture. Each of these factors may result in returns on these investments being less than we expect or in losses, and our financial and operating results may be adversely affected. Failure to comply with certain regulatory and contractual requirements under our United States Government contracts could adversely affect our revenues, operating results and financial position and reputation. Having the United States Government as a customer subjects us to certain regulatory and contractual requirements. Failure to comply with these requirements could subject us to investigations, price reductions, up to treble damages, and civil penalties. Noncompliance with certain regulatory and contractual requirements could also result in us being suspended or barred from future United States Government contracting. We may also face private derivative securities claims because of adverse government actions. Any of these outcomes could have a material adverse effect on our revenues, operating results, financial position and reputation. We may be unable to continue our international expansion. An important part of our growth strategy involves expanding operations in international markets, including in markets where we currently do not operate, and we expect to continue this expansion. Europe, Latin America, Asia and Australia have historically been our primary areas of focus for international expansion of our records and information management services business, with expansion of our records and information management services business into Africa and the Middle East and expansion of our data center and adjacent business operations becoming more of a focus recently. We have entered into joint ventures or have acquired all or a majority of the equity in storage and information management services and data center businesses operating in these areas and may enter into joint ventures and/or acquire other storage and information management services, data center or adjacent businesses in the future, including in new countries or markets where we currently do not operate. A changing global political climate may impose restrictions on our ability to expand internationally. This growth strategy involves risks. We may be unable to pursue this strategy in the future at the desired pace or at all. 13 We may be subject to certain costs and potential liabilities associated with the real estate required for our business. Because our business is heavily dependent on real estate, we face special risks attributable to the real estate we own or lease. Such risks include: • • • • acquisition and occupancy costs that make it difficult to meet anticipated margins and difficulty locating suitable facilities due to a relatively small number of available buildings having the desired characteristics in some real estate markets; uninsured losses or damage to our storage facilities due to an inability to obtain full coverage on a cost-effective basis for some casualties, such as fires, hurricanes and earthquakes, or any coverage for certain losses, such as losses from riots or terrorist activities; inability to use our real estate holdings effectively and costs associated with vacating or consolidating facilities if the demand for physical storage were to diminish; and liability under environmental laws for the costs of investigation and cleanup of contaminated real estate owned or leased by us, whether or not (i) we know of, or were responsible for, the contamination, or (ii) the contamination occurred while we owned or leased the property. Some of our current and formerly owned or leased properties were previously used by entities other than us for industrial or other purposes, or were affected by waste generated from nearby properties, that involved the use, storage, generation and/or disposal of hazardous substances and wastes, including petroleum products. In some instances this prior use involved the operation of underground storage tanks or the presence of asbestos-containing materials. Where we are aware of environmental conditions that require remediation, we undertake appropriate activity, in accordance with all legal requirements. Although we have from time to time conducted limited environmental investigations and remedial activities at some of our former and current facilities, we have not undertaken an environmental review of all of our properties, including those we have acquired. We therefore may be potentially liable for environmental costs like those discussed above and may be unable to sell, rent, mortgage or use contaminated real estate owned or leased by us. Environmental conditions for which we might be liable may also exist at properties that we may acquire in the future. In addition, future regulatory action and environmental laws may impose costs for environmental compliance that do not exist today. Unexpected events could disrupt our operations and adversely affect our reputation and results of operations. Unexpected events, including fires or explosions at our facilities, natural disasters such as hurricanes and earthquakes, war or terrorist activities, unplanned power outages, supply disruptions and failure of equipment or systems, could adversely affect our reputation and results of operations. Our customers rely on us to securely store and timely retrieve their critical information, and these events could result in customer service disruption, physical damage to one or more key operating facilities and the information stored in those facilities, the temporary closure of one or more key operating facilities or the temporary disruption of information systems, each of which could negatively impact our reputation and results of operations. During the past several years we have seen an increase in severe weather events and we expect this trend to continue due to climate change. Some of our key facilities worldwide are vulnerable to severe weather events. Damage to our reputation could adversely affect our business, financial condition and results of operations. Our reputation for providing highly secure information storage to customers is critical to the success of our business. Our reputation or brand, and specifically, the trust our customers place in us, could be negatively impacted in the event of perceived or actual failures by us to store information securely. For example, events such as fires, natural disasters, attacks on our IT systems or security breaches involving us could negatively impact our reputation, particularly if such incidents result in adverse publicity, governmental investigations or litigation. Damage to our reputation could make us less competitive, which could negatively impact our business, financial condition and results of operations. Fluctuations in commodity prices may affect our operating revenues and results of operations. Our operating revenues and results of operations are impacted by significant changes in commodity prices. In particular, our secure shredding operations generate revenue from the sale of shredded paper for recycling. Further, significant declines in the cost of paper may continue to negatively impact our revenues and results of operations, and increases in other commodity prices, including steel, may negatively impact our results of operations. 14 The performance of our businesses relies on our ability to attract, develop, and retain talented personnel, while controlling our labor costs. We are highly dependent on skilled and qualified personnel to operate our businesses. The failure to attract and retain qualified employees or to effectively control our labor costs could negatively affect our competitive position and operating results. Our ability to control labor costs and attract qualified personnel is subject to numerous external factors, including prevailing wages, labor shortages, the impact of legislation or regulations governing wages and hours, labor relations, immigration, healthcare and other benefits, other employment-related costs and the hiring practices of our competitors. We face competition for customers. We compete with multiple businesses in all geographic areas where we operate; our current or potential customers may choose to use those competitors instead of us. In addition, if we are successful in winning customers from competitors, the process of moving their stored records into our facilities is often costly and time consuming. We also compete, in some of our business lines, with our current and potential customers' internal storage and information management services capabilities and their cloud-based alternatives. These organizations may not begin or continue to use us for their future storage and information management service needs. We have guaranteed certain obligations of Recall to Brambles relating to Brambles' prior demerger transaction. On December 18, 2013, Brambles Limited, an Australian corporation ("Brambles"), implemented a demerger transaction by way of a distribution of shares of Recall Holdings Limited ("Recall") to Brambles’ shareholders (the “Demerger”). Prior to and in connection with the Demerger, Brambles spun off certain of its United States and Canadian subsidiaries, directly or indirectly, to Recall. Such spin-offs were intended to be tax-free or tax-deferred under United States and Canadian tax laws, respectively, and Brambles obtained rulings from the United States Internal Revenue Service (the "IRS") (with respect to the United States spin-off) and the Canada Revenue Agency (with respect to the Canadian spin-off), as well as opinions of its tax advisors, to such effect. However, the tax-free status of the spin-off of such United States subsidiaries could be adversely affected under certain circumstances if a 50% or greater interest in such United States subsidiaries were acquired as part of a plan or series of related transactions that included such spin-off. Similarly, the tax-deferred status of the spin-off of the Canadian subsidiaries could be adversely affected under certain circumstances if control of such subsidiaries were acquired as part of a series of transactions or events that included such spin-off. In connection with the Demerger, Recall agreed to indemnify Brambles and certain of its affiliates for taxes to the extent that actions by Recall (e.g., an acquisition of Recall shares) resulted in the United States spin-off or the Canadian spin-off described above failing to qualify as tax-free or tax-deferred for United States or Canadian tax purposes, respectively. In addition, Recall agreed, among other things, that it would not, within two years of the 2013 spin-offs, enter into a proposed acquisition transaction, merger or consolidation (with respect to the United States spin-off) or take any action that could reasonably be expected to jeopardize, directly or indirectly, any of the conclusions reached in the Canadian tax ruling or opinion, without obtaining either a supplemental tax ruling from the relevant taxing authority, the consent of Brambles or an opinion of a tax advisor, acceptable to Brambles in its reasonable discretion, that such transaction should not result in the spin- offs failing to be tax-free under United States federal income tax law or Canadian tax law, respectively. Recall has obtained such tax opinions, based on, among other things, representations and warranties made by Recall and us. Such opinions do not affect Recall’s obligation to indemnify Brambles for an adverse impact on the tax-free status of such prior spin-offs. We have guaranteed the foregoing indemnification obligations of Recall. Consistent with the foregoing tax opinions, we believe that our acquisition of Recall is not part of a plan or series of related transactions, or part of a series of transactions or events, that included the United States spin-off or the Canadian spin-off, respectively. However, if the IRS or the Canadian Revenue Agency were to prevail in asserting a contrary view, we would be liable for the resulting taxes, which could be material. 15 Risks Related to Our Indebtedness Our substantial indebtedness could adversely affect our financial health and prevent us from fulfilling our obligations under our various debt instruments. We have a significant amount of indebtedness. As of December 31, 2019, our total long-term debt was approximately $8.8 billion, stockholders equity was approximately $1.5 billion and we had cash and cash equivalents (including restricted cash) of approximately $193.6 million. Our substantial indebtedness could have important consequences to our current and potential investors. These risks include: • • • • • • • • inability to satisfy our obligations with respect to our various debt instruments; inability to make borrowings to fund future working capital, capital expenditures and strategic opportunities, including acquisitions, further organic development of our Global Data Center Business and expansions into adjacent businesses, and other general corporate requirements, including possible required repurchases, redemptions or prepayments of our various indebtedness; limits on our distributions to stockholders; in this regard if these limits prevented us from satisfying our REIT distribution requirements, we could fail to remain qualified for taxation as a REIT or, if these limits do not jeopardize our qualification for taxation as a REIT but do nevertheless prevent us from distributing 100% of our REIT taxable income, we will be subject to federal corporate income tax, and potentially a nondeductible excise tax, on the retained amounts; limits on future borrowings under our existing or future credit arrangements, which could affect our ability to pay our indebtedness or to fund our other liquidity needs; inability to generate sufficient funds to cover required interest payments; restrictions on our ability to refinance our indebtedness on commercially reasonable terms; limits on our flexibility in planning for, or reacting to, changes in our business and the information management services industry; and inability to adjust to adverse economic conditions that could place us at a disadvantage to our competitors with less debt and who, therefore, may be able to take advantage of opportunities that our indebtedness prevents us from pursuing. We are subject to risks associated with debt financing, including the risk that our cash flow could be insufficient to meet required payments on our debt. Our Credit Agreement (as defined in Note 4 to Notes to Consolidated Financial Statements included in this Annual Report) and our indentures contain customary restrictive covenants and financial restrictions on us, including a maximum allowable net total lease adjusted leverage ratio of 6.5 (subject to certain exceptions) under the Credit Agreement and a maximum allowable leverage ratio of 6.5 (subject to certain exceptions) under certain of our indentures. As of December 31, 2019, our leverage ratio under our indentures was 5.9. In addition, potential changes to, or the elimination of, the London Interbank Offered Rate may adversely affect interest expense related to borrowings under the Credit Agreement and interest rate swaps, which could potentially negatively impact our financial condition. Despite our current indebtedness levels, we may still be able to incur substantially more debt. The terms of our indentures generally do not cap the maximum amount of additional funds that may be borrowed under our Credit Agreement and possible future credit arrangements. Restrictive debt covenants may limit our ability to pursue our growth strategy. Our indentures and our Credit Agreement contain covenants restricting or limiting our ability to, among other things: incur additional indebtedness; pay dividends or make other restricted payments; • • • make asset dispositions; create or permit liens; • sell, transfer or exchange assets; • • guarantee certain indebtedness; • make acquisitions and other investments; and enter into partnerships and joint ventures. • These restrictions and our long-term commitment to reduce our leverage ratio may adversely affect our ability to pursue our acquisition and other growth strategies. 16 We may not have the ability to raise the funds necessary to finance the repurchase of outstanding senior or senior subordinated notes upon a change of control event as required by our indentures. Upon the occurrence of a "change of control," as defined in our indentures, we will be required to offer to repurchase all of our outstanding senior and senior subordinated notes. However, it is possible that we will not have sufficient funds at the time of a change of control to make the required repurchase of any outstanding notes or that restrictions in our Credit Agreement will not allow such repurchases. Certain important corporate events, however, such as leveraged recapitalizations that would increase the level of our indebtedness, would not constitute a "change of control" under our indentures. Iron Mountain Incorporated ("IMI") is a holding company, and, therefore, its ability to make payments on its various debt obligations depends in large part on the operations of its subsidiaries. IMI is a holding company; substantially all of its assets consist of the equity in its subsidiaries, and substantially all of its operations are conducted by its direct and indirect consolidated subsidiaries. As a result, its ability to make payments on its debt obligations will be dependent upon the receipt of sufficient funds from its subsidiaries, whose ability to distribute funds may be limited by local capital requirements, joint venture structures and other applicable restrictions. However, our various debt obligations are guaranteed, on a joint and several and full and unconditional basis, by IMI’s U.S. subsidiaries that represent the substantial majority of its U.S. operations. Risks Related to Our Taxation as a REIT If we fail to remain qualified for taxation as a REIT, we will be subject to tax at corporate income tax rates and will not be able to deduct distributions to stockholders when computing our taxable income. We have elected to be taxed as a REIT since our 2014 taxable year; however, we can provide no assurance that we will remain qualified for taxation as a REIT. If we fail to remain qualified for taxation as a REIT, we will be taxed at corporate income tax rates unless certain relief provisions apply. Qualification for taxation as a REIT involves the application of highly technical and complex provisions of the Internal Revenue Code of 1986, as amended (the "Code"), to our operations as well as various factual determinations concerning matters and circumstances not entirely within our control. There are limited judicial or administrative interpretations of applicable REIT provisions. If, in any taxable year, we fail to remain qualified for taxation as a REIT and are not entitled to relief under the Code: • we will not be allowed a deduction for distributions to stockholders in computing our taxable income; • we will be subject to federal and state income tax on our taxable income at regular corporate income tax rates; and • we would not be eligible to elect REIT status again until the fifth taxable year that begins after the first year for which we failed to qualify as a REIT. Any such corporate tax liability could be substantial and would reduce the amount of cash available for other purposes. If we fail to remain qualified for taxation as a REIT, we may need to borrow additional funds or liquidate some investments to pay any additional tax liability. Accordingly, funds available for investment and distributions to stockholders could be reduced. As a REIT, failure to make required distributions would subject us to federal corporate income tax. We expect to continue paying regular quarterly distributions; however, the amount, timing and form of our regular quarterly distributions will be determined, and will be subject to adjustment, by our board of directors. To remain qualified for taxation as a REIT, we are generally required to distribute at least 90% of our REIT taxable income (determined without regard to the dividends paid deduction and excluding net capital gain) each year, or in limited circumstances, the following year, to our stockholders. Generally, we expect to distribute all or substantially all of our REIT taxable income. If our cash available for distribution falls short of our estimates, we may be unable to maintain distributions that approximate our REIT taxable income and may fail to remain qualified for taxation as a REIT. In addition, our cash flows from operations may be insufficient to fund required distributions as a result of differences in timing between the actual receipt of income and the payment of expenses and the recognition of income and expenses for federal income tax purposes, or the effect of nondeductible expenditures, such as capital expenditures, payments of compensation for which Section 162(m) of the Code denies a deduction, the creation of reserves or required debt service or amortization payments. 17 To the extent that we satisfy the 90% distribution requirement but distribute less than 100% of our REIT taxable income, we will be subject to federal corporate income tax on our undistributed taxable income. In addition, we will be subject to a 4% nondeductible excise tax on our undistributed taxable income if the actual amount that we distribute to our stockholders for a calendar year is less than the minimum amount specified under the Code. We may be required to borrow funds, sell assets or raise equity to satisfy REIT distribution requirements, to comply with asset ownership tests or to fund capital expenditures, future growth and expansion initiatives. In order to meet the REIT distribution requirements and maintain our qualification and taxation as a REIT, or to fund capital expenditures, future growth and expansion initiatives, we may need to borrow funds, sell assets or raise equity, even if our financial condition or the then-prevailing market conditions are not favorable for these borrowings, sales or offerings. Furthermore, the REIT distribution requirements and our commitment to investors on dividend growth may result in increasing our financing needs to fund capital expenditures, future growth and expansion initiatives, which would increase our indebtedness. An increase in our outstanding debt could lead to a downgrade of our credit ratings, which could negatively impact our ability to access credit markets. Further, certain of our current debt instruments limit the amount of indebtedness we and our subsidiaries may incur. Additional financing, therefore, may be unavailable, more expensive or restricted by the terms of our outstanding indebtedness. For a discussion of risks related to our substantial level of indebtedness, see "Risks Related to Our Indebtedness." See also “Risks Related to our Common Stock” for certain risks related to our issuances of equity securities or debt convertible into equity securities. Complying with REIT requirements may limit our flexibility, cause us to forgo otherwise attractive opportunities that we would otherwise pursue to execute our growth strategy, or otherwise reduce our income and amounts available for distribution to our stockholders. To remain qualified for taxation as a REIT, we must satisfy tests concerning, among other things, the sources of our income, the nature and diversification of our assets and the amounts we distribute to our stockholders. Thus, compliance with these tests may require us to refrain from certain activities and may hinder our ability to make certain attractive investments, including the purchase of non-REIT qualifying operations or assets, the expansion of non-real estate activities, and investments in the businesses to be conducted by our TRSs, and to that extent limit our opportunities and our flexibility to change our business strategy. This may restrict our ability to enter into joint ventures or acquire minority interests of companies. Furthermore, acquisition opportunities in domestic and international markets may be adversely affected if we need or require the target company to comply with some REIT requirements prior to closing. We conduct a significant portion of our business activities, including our information management services businesses and several of our international operations, through domestic and foreign TRSs. Under the Code, no more than 25% of the value of the assets of a REIT may be represented by securities of one or more TRSs and other nonqualifying assets. In addition, no more than 20% of the value of the assets of a REIT may be represented by securities of one or more TRSs within the overall 25% nonqualifying assets limitation. These limitations may affect our ability to make additional investments in non-REIT qualifying operations or assets or in international operations through TRSs. If we fail to comply with specified asset ownership tests applicable to REITs as measured at the end of any calendar quarter, we generally must correct such failure within 30 days after the end of the applicable calendar quarter or qualify for statutory relief provisions to avoid losing our qualification for taxation as a REIT. As a result, we may be required to liquidate assets or to forgo our pursuit of otherwise attractive investments. These actions may reduce our income and amounts available for distribution to our stockholders. 18 As a REIT, we are limited in our ability to fund distribution payments using cash generated through our TRSs. Our ability to receive distributions from our TRSs is limited by the rules with which we must comply to maintain our qualification for taxation as a REIT. In particular, at least 75% of our gross income for each taxable year as a REIT must be derived from real estate, which principally includes gross income from providing customers with secure storage space or colocation or wholesale data center space. Consequently, no more than 25% of our gross income may consist of dividend income from our TRSs and other nonqualifying types of income. Thus, our ability to receive distributions from our TRSs may be limited, which may impact our ability to fund distributions to our stockholders using cash flows from our TRSs. Specifically, if our TRSs become highly profitable, we might become limited in our ability to receive net income from our TRSs in an amount required to fund distributions to our stockholders commensurate with that profitability. In addition, a significant amount of our income and cash flows from our TRSs is generated from our international operations. In many cases, there are local withholding taxes and currency controls that may impact our ability or willingness to repatriate funds to the United States to help satisfy REIT distribution requirements. Our extensive use of TRSs, including for certain of our international operations, may cause us to fail to remain qualified for taxation as a REIT. Our operations include an extensive use of TRSs. The net income of our TRSs is not required to be distributed to us, and income that is not distributed to us generally is not subject to the REIT income distribution requirement. However, there may be limitations on our ability to accumulate earnings in our TRSs and the accumulation or reinvestment of significant earnings in our TRSs could result in adverse tax treatment. In particular, if the accumulation of cash in our TRSs causes (1) the fair market value of our securities in our TRSs to exceed 20% of the fair market value of our assets or (2) the fair market value of our securities in our TRSs and other nonqualifying assets to exceed 25% of the fair market value of our assets, then we will fail to remain qualified for taxation as a REIT. Further, a substantial portion of our operations are conducted overseas, and a material change in foreign currency rates could also affect the value of our foreign holdings in our TRSs, negatively impacting our ability to remain qualified for taxation as a REIT. Even if we remain qualified for taxation as a REIT, some of our business activities are subject to corporate level income tax and foreign taxes, which will continue to reduce our cash flows, and we will have potential deferred and contingent tax liabilities. Even if we remain qualified for taxation as a REIT, we may be subject to some federal, state, local and foreign taxes, including taxes on any undistributed income, and state, local or foreign income, franchise, property and transfer taxes. In addition, we could in certain circumstances be required to pay an excise or penalty tax, which could be significant in amount, in order to utilize one or more relief provisions under the Code to maintain our qualification for taxation as a REIT. Our information management services businesses, several of our international operations and certain of our other businesses are conducted through wholly owned TRSs because these activities could generate nonqualifying REIT income as currently structured and operated. The income of our domestic TRSs will continue to be subject to federal and state corporate income taxes. In addition, we and our subsidiaries continue to be subject to foreign income taxes in jurisdictions in which we have business operations or a taxable presence, regardless of whether assets are held or operations are conducted through subsidiaries disregarded for federal income tax purposes or TRSs. Any of these taxes would decrease our earnings and our available cash. We will also be subject to a federal corporate level income tax at the highest regular corporate income tax rate (currently 21%) on gains we recognize within a specified period from a sale of a REIT asset where our basis in the asset is determined by reference to the basis of the asset in the hands of a C corporation (such as an asset that we hold in one of our qualified REIT subsidiaries ("QRSs") following the liquidation or other conversion of a former TRS). This 21% tax is generally applicable to any disposition of such an asset during the five-year period after the date we first owned the asset as a REIT asset to the extent of the built-in-gain based on the fair market value of such asset on the date we first held the asset as a REIT asset. In addition, any depreciation recapture income that we recognize because of accounting method changes that we make in connection with our acquisition activities will be fully subject to this 21% tax. 19 Complying with REIT requirements may limit our ability to hedge effectively and increase the cost of our hedging and may cause us to incur tax liabilities. The REIT provisions of the Code limit our ability to hedge assets, liabilities, revenues and expenses. Generally, income from hedging transactions that we enter into to manage risk of interest rate changes with respect to borrowings made or to be made by us to acquire or carry real estate assets and income from certain currency hedging transactions related to our non- United States operations, as well as income from qualifying counteracting hedges, do not constitute "gross income" for purposes of the REIT gross income tests. To the extent that we enter into other types of hedging transactions, the income from those transactions is likely to be treated as nonqualifying income for purposes of the REIT gross income tests. As a result of these rules, we may need to limit our use of advantageous hedging techniques or implement those hedges through our TRSs. This could increase the cost of our hedging activities because our TRSs would be subject to tax on income or gains resulting from hedges entered into by them and may expose us to greater risks associated with changes in interest rates or exchange rates than we would otherwise want to bear. In addition, hedging losses in any of our TRSs generally will not provide any tax benefit, except for being carried forward for possible use against future income or gain in the TRSs. Distributions payable by REITs generally do not qualify for preferential tax rates. Dividends payable by United States corporations to noncorporate stockholders, such as individuals, trusts and estates, are generally eligible for reduced United States federal income tax rates applicable to “qualified dividends.” Distributions paid by REITs generally are not treated as “qualified dividends” under the Code, and the reduced rates applicable to such dividends do not generally apply. However, for tax years beginning before 2026, REIT dividends paid to noncorporate stockholders are generally taxed at an effective tax rate lower than applicable ordinary income tax rates due to the availability of a deduction under the Code for specified forms of income from passthrough entities. More favorable rates will nevertheless continue to apply to regular corporate “qualified” dividends, which may cause some investors to perceive that an investment in a REIT is less attractive than an investment in a non-REIT entity that pays dividends, thereby reducing the demand and market price of our common stock. The ownership and transfer restrictions contained in our certificate of incorporation may not protect our qualification for taxation as a REIT, could have unintended antitakeover effects and may prevent our stockholders from receiving a takeover premium. In order for us to remain qualified for taxation as a REIT, no more than 50% of the value of outstanding shares of our capital stock may be owned, beneficially or constructively, by five or fewer individuals at any time during the last half of each taxable year. In addition, pursuant to attribution rules under the Code, we are treated as the owner of each affiliate of any person who owns 10% or more of our outstanding shares; if such an affiliate is a customer and we are treated under these attribution rules as owning 10% or more of the vote or value of such customer, rents from that "affiliated tenant" will not qualify as qualifying REIT income. Subject to certain exceptions, our certificate of incorporation prohibits any stockholder from owning, beneficially or constructively, more than (i) 9.8% in value of the outstanding shares of all classes or series of our capital stock or (ii) 9.8% in value or number, whichever is more restrictive, of the outstanding shares of any class or series of our capital stock. We refer to these restrictions collectively as the "ownership limits" and we included them in our certificate of incorporation to facilitate our compliance with REIT tax rules. The constructive ownership rules under the Code are complex and may cause the outstanding stock owned by a group of related individuals or entities to be deemed to be constructively owned by one individual or entity. As a result, the acquisition of less than 9.8% of our outstanding common stock (or the outstanding shares of any class or series of our capital stock) by an individual or entity could cause that individual or entity or another individual or entity to own constructively in excess of the relevant ownership limits. Any attempt to own or transfer shares of our common stock or of any of our other capital stock in violation of these restrictions may result in the shares being automatically transferred to a charitable trust or may be void. Even though our certificate of incorporation contains the ownership limits, there can be no assurance that these provisions will be effective to prevent our qualification for taxation as a REIT from being jeopardized, including under the affiliated tenant rule. Furthermore, there can be no assurance that we will be able to monitor and enforce the ownership limits. If the restrictions in our certificate of incorporation are not effective and as a result we fail to satisfy the REIT tax rules described above, then absent an applicable relief provision, we will fail to remain qualified for taxation as a REIT. In addition, the ownership and transfer restrictions could delay, defer or prevent a transaction or a change in control that might involve a premium price for our stock or otherwise be in the best interest of our stockholders. As a result, the overall effect of the ownership and transfer restrictions may be to render more difficult or discourage any attempt to acquire us, even if such acquisition may be favorable to the interests of our stockholders. 20 Legislative or other actions affecting REITs could have a negative effect on us or our stockholders. At any time, the federal or state income tax laws governing REITs, or the administrative interpretations of those laws, may be amended. Federal and state tax laws are constantly under review by persons involved in the legislative process, the IRS, the United States Department of the Treasury (the "Treasury") and state taxing authorities. Changes to the tax laws, regulations and administrative interpretations, which may have retroactive application, could adversely affect us. In addition, some of these changes could have a more significant impact on us as compared to other REITs due to the nature of our business and our substantial use of TRSs, particularly non-United States TRSs. We cannot predict with certainty whether, when, in what forms, or with what effective dates, the tax laws, regulations and administrative interpretations applicable to us may be changed. Risks Related to our Common Stock Sales or issuances of shares of our common stock may adversely affect the market price of our common stock. Future sales or issuances of common stock or other equity related securities may adversely affect the market price of our common stock, including any shares of our common stock issued to finance capital expenditures, finance acquisitions or repay debt. In October 2017, we entered into a distribution agreement (the “Distribution Agreement”) with a syndicate of 10 banks (the “Agents”) pursuant to which we may sell, from time to time, up to an aggregate sales price of $500.0 million of our common stock through the Agents (the “At The Market (ATM) Equity Program”). As of December 31, 2019, we have sold 1,754,539 shares of our common stock for gross proceeds of approximately $68.8 million under the At The Market (ATM) Equity Program. See Note 12 to Notes to Consolidated Financial Statements included in this Annual Report. Sales or issuances of equity securities or debt convertible into equity securities could negatively impact our existing stockholders. Future sales or issuances of equity securities or debt convertible into equity securities, the percentage of stock ownership by our existing stockholders may be reduced. In addition, new equity securities or convertible debt securities could have rights, preferences and privileges senior to those of our current stockholders, which could substantially decrease the value of our securities owned by them. Depending upon the market price of our common stock at the time of any potential issuances of equity securities, we may have to sell a significant number of shares in order to raise the capital we deem necessary to execute our long-term strategy, and our stockholders may experience dilution in the value of their shares as a result. Our cash distributions are not guaranteed and may fluctuate. As a REIT, we are generally required to distribute at least 90% of our REIT taxable income to our stockholders. Furthermore, we are committed to growing our dividends, and have stated this publicly. Our board of directors, in its sole discretion, will determine, on a quarterly basis, the amount of cash to be distributed to our stockholders based on a number of factors including, but not limited to, our results of operations, cash flow and capital requirements, economic conditions, tax considerations, borrowing capacity and other factors, including debt covenant restrictions that may impose limitations on cash payments, future acquisitions and divestitures, any stock repurchase program and general market demand for our space and related services. Consequently, our distribution levels may fluctuate and we may not be able to meet our public commitments with respect to dividend growth. Item 1B. Unresolved Staff Comments. None. 21 Item 2. Properties. As of December 31, 2019, we conducted operations through 1,150 leased facilities and 298 owned facilities. Our facilities are divided among our reportable operating segments as follows: Global RIM Business (1,378), Global Data Center Business (14) and Corporate and Other Business (56). These facilities contain a total of approximately 91.4 million square feet of space. A breakdown of owned and leased facilities by country (and by state within the United States) is listed below: Country/State North America United States (Including Puerto Rico) Alabama Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts (including Corporate Headquarters) Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Canada Leased Owned Total Number Square Feet Number Square Feet Number Square Feet 1 6 — 15 6 6 1 — 5 5 — 7 — 1 — 4 — 1 3 8 6 — — 5 — 3 1 1 11 — 13 3 5 3 1 8 1 1 2 4 27 1 — 7 6 — 1 179 16 195 12,621 1,207,281 — 2,038,278 517,700 665,013 120,921 — 263,930 265,049 — 1,309,975 — 14,200 — 418,760 — 95,000 327,258 1,173,503 345,736 — — 373,120 — 316,970 107,041 146,467 2,906,688 — 1,186,266 150,624 290,291 140,000 55,621 2,485,495 54,352 12,748 214,238 63,909 2,229,977 90,553 — 605,566 472,896 — 10,655 20,688,702 1,783,258 22,471,960 4 17 2 82 14 10 5 3 40 16 2 22 7 3 3 7 8 1 21 18 20 12 3 15 3 4 8 1 43 3 35 22 20 7 12 29 5 2 6 9 69 3 2 20 11 2 9 660 68 728 325,094 1,769,529 63,604 6,644,122 984,036 864,127 429,988 62,436 2,643,002 1,179,255 105,021 2,533,320 470,536 159,338 253,919 534,760 428,475 95,000 2,115,959 1,787,747 1,160,099 878,474 201,300 1,598,768 35,990 351,530 383,561 146,467 5,468,865 151,473 2,265,201 1,127,128 1,449,783 310,428 439,917 4,414,474 292,321 82,907 461,613 320,652 4,445,528 168,701 55,200 1,269,017 771,451 105,502 419,188 52,224,806 4,949,983 57,174,789 312,473 562,248 63,604 4,605,844 466,336 199,114 309,067 62,436 2,379,072 914,206 105,021 1,223,345 470,536 145,138 253,919 116,000 428,475 — 1,788,701 614,244 814,363 878,474 201,300 1,225,648 35,990 34,560 276,520 — 2,562,177 151,473 1,078,935 976,504 1,159,492 170,428 384,296 1,928,979 237,969 70,159 247,375 256,743 2,215,551 78,148 55,200 663,451 298,555 105,502 408,533 31,536,104 3,166,725 34,702,829 3 11 2 67 8 4 4 3 35 11 2 15 7 2 3 3 8 — 18 10 14 12 3 10 3 1 7 — 32 3 22 19 15 4 11 21 4 1 4 5 42 2 2 13 5 2 8 481 52 533 22 Country/State International Argentina Australia Austria Belgium Brazil Bulgaria Chile China Mainland (including China-Taiwan and China-Macau S.A.R.) China - Hong Kong S.A.R. Colombia Croatia Cyprus Czech Republic Denmark England Estonia Finland France Germany Greece Hungary India Indonesia Ireland Latvia Lithuania Malaysia Mexico The Netherlands New Zealand Northern Ireland Norway Peru Philippines Poland Romania Scotland Serbia Singapore Slovakia South Africa South Korea Spain Sweden Switzerland Thailand Turkey United Arab Emirates Total Leased Owned Total Number Square Feet Number Square Feet Number Square Feet 4 48 1 4 41 3 12 37 9 21 1 2 7 3 58 1 3 32 16 4 7 89 2 6 2 2 9 10 9 6 3 5 5 11 20 7 3 2 6 4 16 10 39 6 12 4 9 6 225,334 3,188,941 3,300 202,106 2,813,952 182,911 423,507 1,077,038 841,253 709,398 36,737 51,128 157,732 161,361 2,943,169 38,861 107,952 2,109,248 724,595 291,273 350,898 3,017,245 80,988 157,153 58,710 60,543 586,687 475,341 670,006 413,959 129,083 194,321 82,256 238,250 760,901 412,214 139,722 75,217 298,848 143,922 408,288 290,726 983,659 759,793 292,792 212,285 706,321 74,605 5 2 1 1 7 — 7 1 — — 1 2 — — 24 — — 12 2 — — — 1 3 — — — 8 3 — — — 10 — — — 3 — 3 — — — 5 — — 2 — — 469,748 33,845 30,000 104,391 324,655 — 258,147 20,518 — — 36,447 43,648 — — 1,414,823 — — 936,486 93,226 — — — 37,674 158,558 — — — 585,885 102,199 — — — 433,770 — — — 136,378 — 345,056 — — — 170,707 — — 105,487 — — 9 50 2 5 48 3 19 38 9 21 2 4 7 3 82 1 3 44 18 4 7 89 3 9 2 2 9 18 12 6 3 5 15 11 20 7 6 2 9 4 16 10 44 6 12 6 9 6 617 1,150 28,364,529 63,067,358 103 298 5,841,648 28,313,608 720 1,448 23 695,082 3,222,786 33,300 306,497 3,138,607 182,911 681,654 1,097,556 841,253 709,398 73,184 94,776 157,732 161,361 4,357,992 38,861 107,952 3,045,734 817,821 291,273 350,898 3,017,245 118,662 315,711 58,710 60,543 586,687 1,061,226 772,205 413,959 129,083 194,321 516,026 238,250 760,901 412,214 276,100 75,217 643,904 143,922 408,288 290,726 1,154,366 759,793 292,792 317,772 706,321 74,605 34,206,177 91,380,966 The leased facilities typically have initial lease terms of five to 10 years with one or more renewal options. In addition, some of the leases contain either a purchase option or a right of first refusal upon the sale of the property. We believe that the space available in our facilities is adequate to meet our current needs, although future growth may require that we lease or purchase additional real property. Our total building utilization and total racking utilization by region as of December 31, 2019 in Records Management and Data Management are as follows: Region North America Europe(3) Latin America Asia Total Records Management(1) Data Management(2) Building Utilization Racking Utilization Building Utilization Racking Utilization 84% 83% 87% 82% 84% 89% 91% 92% 91% 90% 80% 49% 69% 76% 73% 89% 74% 82% 82% 86% ______________________________________________________________ (1) Total building utilization and total racking utilization for Records Management includes the utilization for IGDS and Consumer Storage. (2) Total building utilization and total racking utilization for Data Management excludes certain data management operations of Recall, as Recall's unit of measurement for computer media was not consistent with ours. (3) Includes the Records Management and Data Management businesses in South Africa and United Arab Emirates. See Note 2.m. to Notes to Consolidated Financial Statements included in this Annual Report for information regarding our minimum annual lease commitments as a lessee. See Schedule III—Schedule of Real Estate and Accumulated Depreciation in this Annual Report for information regarding the cost, accumulated depreciation and encumbrances associated with our owned real estate. _______________________________________________________________________________ The following table sets forth a summary of the lease expirations for leases in place related to our Global Data Center Business, for which we are the lessor, as of December 31, 2019. The information set forth in the table assumes that tenants exercise no renewal options and all early termination rights. Year 2020 2021 2022 2023 2024 2025 2026 Thereafter Total Number of Leases Expiring 610 346 232 79 30 20 2 17 1,336 Percentage of Total Contract Value Annualized Rent 28.1% 23.9% 12.0% 8.7% 6.2% 6.6% 0.1% 14.4% 100.0% Total Megawatts Expiring Percentage of Total Megawatts Expiring Annualized Total Contract Rent Expiring (In thousands) 25.3% $ 18.5% 11.5% 8.7% 6.1% 7.0% —% 22.9% 72,784 62,083 31,007 22,652 16,121 17,061 157 37,375 100.0% $ 259,240 27.6 20.2 12.6 9.5 6.7 7.6 0.1 24.9 109.2 24 Item 3. Legal Proceedings. We are involved in litigation from time to time in the ordinary course of business. A portion of the defense and/or settlement costs associated with such litigation is covered by various commercial liability insurance policies purchased by us and, in limited cases, indemnification from third parties. In the opinion of management, no material legal proceedings are pending to which we, or any of our properties, are subject. Item 4. Mine Safety Disclosures. None. 25 PART II Item 5. Market For Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. Our common stock is traded on the NYSE under the symbol "IRM". The closing price of our common stock on the NYSE on February 7, 2020 was $31.83. As of February 7, 2020, there were 8,358 holders of record of our common stock. See Note 12 to Notes to Consolidated Financial Statements included in this Annual Report for additional information on dividends declared on our common stock. At The Market (ATM) Equity Program In October 2017, we established the At The Market (ATM) Equity Program. Sales of our common stock made pursuant to the Distribution Agreement may be made in negotiated transactions or transactions that are deemed to be “at the market” offerings as defined in Rule 415 under the Securities Act of 1933, as amended (the "Securities Act"), including sales made directly on the NYSE, or sales made to or through a market maker other than on an exchange, or as otherwise agreed between the applicable Agent and us. We intend to use the net proceeds from sales of our common stock pursuant to the At The Market (ATM) Equity Program for general corporate purposes, which may include acquisitions and investments, including acquisitions and investments in our Global Data Center Business, and repaying amounts outstanding from time to time under the Revolving Credit Facility (as defined in Note 4 to Notes to Consolidated Financial Statements included in this Annual Report). During the quarter and year ended December 31, 2019, there were no shares of common stock sold under the At The Market (ATM) Equity Program. As of December 31, 2019, the remaining aggregate sale price of shares of our common stock available for distribution under the At The Market (ATM) Equity Program was approximately $431.2 million. Unregistered Sales of Equity Securities and Use of Proceeds We did not sell any unregistered equity securities during the three months ended December 31, 2019, nor did we repurchase any shares of our common stock during the three months ended December 31, 2019. 26 Item 6. Selected Financial Data. The following selected consolidated statements of operations, balance sheets and other data have been derived from our audited consolidated financial statements. The selected consolidated financial and operating information set forth below should be read in conjunction with "Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations" and our Consolidated Financial Statements and the Notes thereto included elsewhere in this Annual Report. Consolidated Statements of Operations Data: Revenues: Storage rental Service Total Revenues Operating Expenses: Cost of sales (excluding depreciation and amortization) Selling, general and administrative Depreciation and amortization Significant Acquisition Costs Restructuring Charges Intangible impairments (Gain) Loss on disposal/write-down of property, plant and equipment, net Total Operating Expenses Operating Income Interest Expense, Net Other Expense (Income), Net Income from Continuing Operations Before Provision (Benefit) for Income Taxes Provision (Benefit) for Income Taxes Income from Continuing Operations Income (Loss) from Discontinued Operations, Net of Tax Net Income Less: Net Income Attributable to Noncontrolling Interests Net Income Attributable to Iron Mountain Incorporated (footnotes follow) 2019(1) 2018(2)(3)(4)(5)(6) 2017(4)(5)(6) 2016(5)(6)(7) 2015(5)(6) Year Ended December 31, (In thousands) $ 2,681,087 $ 2,622,455 $ 2,377,557 $ 2,142,905 $ 1,837,897 1,581,497 4,262,584 1,833,315 991,664 658,201 13,293 48,597 — (63,824) 3,481,246 781,338 419,298 33,898 328,142 59,931 268,211 104 268,315 938 1,603,306 4,225,761 1,468,021 3,845,578 1,368,548 3,511,453 1,170,079 3,007,976 1,793,954 1,006,983 639,514 50,665 — — 1,664,825 1,555,814 1,290,025 937,180 522,376 84,901 — 3,011 868,351 452,326 131,944 — — 797,946 345,464 47,014 — — (73,622) (766) (898) 1,941 3,417,494 3,211,527 3,007,537 2,482,390 808,267 409,648 (11,692) 410,311 42,753 367,558 (12,427) 355,131 634,051 353,645 79,429 200,977 22,962 178,015 (6,291) 171,724 503,916 310,662 44,300 148,954 45,074 103,880 3,353 107,233 525,586 263,871 98,590 163,125 37,922 125,203 — 125,203 1,198 1,611 2,409 1,962 $ 267,377 $ 353,933 $ 170,113 $ 104,824 $ 123,241 27 Earnings (Losses) per Share—Basic: Income from Continuing Operations Total (Loss) Income from Discontinued Operations $ $ 0.93 $ — $ Net Income Attributable to Iron Mountain Incorporated $ 0.93 Earnings (Losses) per Share—Diluted: Income from Continuing Operations Total (Loss) Income from Discontinued Operations $ $ Net Income Attributable to Iron Mountain Incorporated $ Weighted Average Common Shares Outstanding— Basic Weighted Average Common Shares Outstanding— Diluted (footnotes follow) Year Ended December 31, 2019(1) 2018(2)(3)(4) 2017(4) 2016(7) 2015 (In thousands, except per share data) 1.28 $ (0.04) $ $ 1.24 1.28 $ (0.04) $ $ 1.23 0.66 $ (0.02) $ $ 0.64 0.66 $ (0.02) $ $ 0.64 0.41 0.01 0.43 0.41 0.01 0.42 $ $ $ $ $ $ 0.59 — 0.58 0.59 — 0.58 $ $ 0.93 — $ 0.93 $ 286,971 285,913 265,898 246,178 210,764 287,687 286,653 266,845 247,267 212,118 Other Data: Adjusted EBITDA(8) Adjusted EBITDA Margin(8) (footnotes follow) Consolidated Balance Sheets Data: Cash and Cash Equivalents(9) Total Assets 2019(1) 2018(2)(3)(4) 2017(4) 2016(7) 2015 Year Ended December 31, (In thousands) $ 1,437,605 $ 1,424,824 $ 1,243,573 $ 1,087,288 $ 920,005 33.7% 33.7% 32.3% 31.0% 30.6% 2019(1) 2018(2)(3)(4) 2017(4) 2016(7) 2015 As of December 31, (In thousands) $ 193,555 $ 165,485 $ 925,699 $ 236,484 $ 128,381 13,816,816 11,857,218 10,975,387 9,486,800 6,350,587 Total Long-term Debt (including current portion of Long-term Debt) 8,664,579 8,142,823 7,043,271 6,251,181 4,845,678 Redeemable Noncontrolling Interests 67,682 70,532 91,418 54,697 — Total Equity (footnotes follow) 1,464,227 1,862,463 2,285,134 1,936,671 528,607 _______________________________________________________________________________ (1) On January 1, 2019, we adopted Accounting Standards Update ("ASU") No. 2016-02, Leases (Topic 842), as amended ("ASU 2016-02"). The selected financial data above for 2019 reflects the adoption of ASU 2016-02. At January 1, 2019, we recognized the cumulative effect of initially applying ASU 2016-02 as an adjustment to the opening balance of (Distributions in excess of earnings) Earnings in excess of distributions, resulting in an increase of approximately $5.8 million to stockholders' equity. (2) On January 1, 2018, we adopted ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). The selected financial data above for 2018 reflects the adoption of ASU 2014-09. At January 1, 2018, we recognized the cumulative effect of initially applying ASU 2014-09 as an adjustment to the opening balance of (Distributions in excess of earnings) Earnings in excess of distributions, resulting in a decrease of approximately $30.2 million to stockholders' equity. (3) The selected financial data above for 2018 includes the results of IODC from January 10, 2018. 28 (4) In June 2019, we received a notification of assessment from tax and customs authorities in the Netherlands related to a value-added tax (“VAT”) liability of approximately 16.8 million Euros primarily related to the years ending December 31, 2018 and 2017, as described more fully in Note 2.y. to Notes to Consolidated Financial Statements included in this Annual Report. Based on our estimate of the amount of loss related to this matter that is both probable and estimable, we have restated the following: (i) selling, general and administrative expenses and interest expense were increased by approximately $11.0 million and $0.4 million, respectively, and the provision for income taxes was decreased by approximately $2.0 million for the year ended December 31, 2018 and (ii) selling, general and administrative expenses and interest expense were increased by approximately $16.6 million and $0.1 million, respectively, and the provision for income taxes was decreased by approximately $3.0 million for the year ended December 31, 2017. (5) Beginning in the fourth quarter of 2019, we present Significant Acquisition Costs (as defined in Note 2.x. to Notes to Consolidated Financial Statements included in this Annual Report) as a separate line on our Consolidated Statements of Operations. Previously, these costs were included within Cost of sales (excluding depreciation and amortization) and Selling, general and administrative expense. All prior periods are now presented to conform to this presentation. This change in presentation resulted in a decrease in Cost of sales (excluding depreciation and amortization) of approximately $7.6 million, $20.5 million, $12.0 million and $0.0 million for the years ended December 31, 2018, 2017, 2016 and 2015, respectively, and a decrease to Selling, general and administrative expense of approximately $43.0 million, $64.4 million, $120.0 million and $47.0 million for the years ended December 31, 2018, 2017, 2016 and 2015, respectively. See Note 2.x. to Notes to Consolidated Financial Statements included in this Annual Report for additional information on this change in presentation. (6) Beginning in 2019, we present gains on sale of real estate as a component of operating income in the line item (Gain) loss on disposal/write-down of property, plant and equipment, net in our Consolidated Statements of Operations. Such amounts are presented gross of tax with any tax impact presented within Provision (benefit) for income taxes. All prior periods are now presented to conform to this presentation. Previously, we classified gains on sale of real estate, net of tax, as a separate line on our Consolidated Statements of Operations and excluded such amounts from our reported operating income. We presented such amounts net of tax as these gains were presented below the Provision (benefit) for income taxes in our Consolidated Statements of Operations. This change in presentation resulted in an increase in (Gain) loss on disposal/write-down of property, plant and equipment, net of approximately $63.8 million, $1.6 million, $2.3 million and $1.1 million for the years ended December 31, 2018, 2017, 2016 and 2015, respectively, and an increase in Provision (benefit) for income taxes of approximately $8.5 million, $0.0 million, $0.1 million and $0.2 million for the years ended December 31, 2018, 2017, 2016 and 2015, respectively. See Note 2.x. to Notes to Consolidated Financial Statements included in this Annual Report for additional information on this change in presentation. (7) The selected financial data above for 2016 includes the results of Recall from May 2, 2016. (8) For definitions of Adjusted EBITDA and Adjusted EBITDA Margin, a reconciliation of Adjusted EBITDA to Income (loss) from continuing operations and a discussion of why we believe these non-GAAP measures provide relevant and useful information to our current and potential investors, see "Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations—Non-GAAP Measures" included in this Annual Report. (9) Includes restricted cash of $4.9 million, $15.1 million and $22.2 million as of December 31, 2019, 2018 and 2017, respectively. 29 Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations. The following discussion should be read in conjunction with "Item 6. Selected Financial Data" and the Consolidated Financial Statements and Notes thereto and the other financial and operating information included elsewhere in this Annual Report. This discussion contains "forward-looking statements" as that term is defined in the Private Securities Litigation Reform Act of 1995 and in other securities laws. See "Cautionary Note Regarding Forward-Looking Statements" on page iii of this Annual Report and "Item 1A. Risk Factors" beginning on page 7 of this Annual Report. Overview Project Summit In October 2019, we announced Project Summit. Project Summit focuses on simplifying our global structure by combining our core records and information management operations under one global leader and rebalancing our resources, streamlining managerial structures and leveraging our global and regional customer facing resources. We are also implementing systems and process changes designed to make our organization more agile and dynamic, streamline our organization and reallocate our resources to better align with our strategic goals as part of Project Summit. As a result of the program, we expect to reduce the number of positions at vice president and above by approximately 45%. The total program is expected to have reduced our total managerial and administrative workforce by approximately 700 positions by the end of 2021. The activities associated with Project Summit began in the fourth quarter of 2019 and are expected to be substantially complete by the end of 2021. We expect the total program benefits associated with Project Summit to be fully realized by the end of 2022. We estimate that Project Summit will improve Adjusted EBITDA (as defined below) by approximately $200.0 million by the end of 2022. We expect Project Summit to improve Adjusted EBITDA by approximately $80.0 million in 2020, of which we expect to realize approximately $50.0 million of Adjusted EBITDA improvement as a result of the actions initiated during the fourth quarter of 2019. We will continue to evaluate our overall operating model, as well as various opportunities and initiatives, including those associated with real estate consolidation, system implementation and process changes, which could result in the identification and implementation of additional actions associated with Project Summit and incremental costs and benefits. We estimate that the implementation of Project Summit will result in total costs (including operating expenditures ("Restructuring Charges") and capital expenditures) of approximately $240.0 million. During the fourth quarter of 2019, we incurred approximately $48.6 million of costs related to Project Summit, which were comprised entirely of Restructuring Charges primarily related to employee severance costs and professional fees. During the fourth quarter of 2019, as a result of the realignment of our global managerial structure and changes to our internal financial reporting associated with Project Summit, we reassessed the composition of our reportable operating segments and reporting units. As a result of the managerial structure changes associated with Project Summit, we now have the following reportable operating segments: (i) Global RIM Business (which consists of the former North American Records and Information Management Business (excluding our technology escrow services business, which is now included as a component of our Corporate and Other Business segment), North American Data Management Business, Western European Business and Other International Business); (ii) Global Data Center Business; and (iii) Corporate and Other Business (which includes our Adjacent Businesses and our technology escrow services business). As a result of these changes, previously reported segment information has been restated to conform to the current presentation. 30 IODC Acquisition On January 10, 2018, we completed the IODC Transaction and at the closing of the IODC Transaction, we paid approximately $1,347.0 million. In February 2019, we paid approximately $31.0 million in additional purchase price associated with the execution of customer contracts from the closing through the one-year anniversary of the IODC Transaction. See Note 6 to Notes to Consolidated Financial Statements included in this Annual Report for unaudited pro forma results of operations for us and IODC for the years ended December 31, 2018 and 2017, as if the IODC Transaction was completed on January 1, 2017. Divestments a. Consumer Storage Transaction On March 19, 2019, we contributed our customer contracts and certain intellectual property and other assets used by us to operate our consumer storage business in the United States and Canada (the "IM Consumer Storage Assets") and approximately $20.0 million in cash (gross of certain transaction expenses) (the "Cash Contribution") to the MakeSpace JV (the "Consumer Storage Transaction"). Upon the closing of the Consumer Storage Transaction on March 19, 2019, the MakeSpace JV owned (i) the IM Consumer Storage Assets, (ii) the Cash Contribution and (iii) the customer contracts, intellectual property and certain other assets used by MakeSpace to operate its consumer storage business in the United States. As part of the Consumer Storage Transaction, we received an equity interest of approximately 34% in the MakeSpace JV (the "MakeSpace Investment"). As described in Note 13 to Notes to Consolidated Financial Statements included in this Annual Report, the divestment of the IM Consumer Storage Assets in the Consumer Storage Transaction does not meet the criteria to be reported as discontinued operations in our consolidated financial statements. In connection with the Consumer Storage Transaction and the MakeSpace Investment, we also entered into a storage and service agreement with the MakeSpace JV to provide certain storage and related services to the MakeSpace JV (the "MakeSpace Agreement"). Revenues and expenses associated with the MakeSpace Agreement are presented as a component of our Global RIM Business segment. We recognized approximately $22.5 million of revenue for the year ended December 31, 2019 associated with the MakeSpace Agreement. As a result of the Consumer Storage Transaction, we recorded a gain on sale of approximately $4.2 million to Other expense (income), net, in the first quarter of 2019, representing the excess of the fair value of the consideration received over the sum of (i) carrying value of our consumer storage operations and (ii) the Cash Contribution. b. IMFS Divestment On September 28, 2018, Iron Mountain Fulfillment Services, Inc. ("IMFS"), a consolidated subsidiary of IMI that operated our fulfillment services business in the United States, sold substantially all of its assets for total consideration of approximately $3.0 million (the "IMFS Divestment"). We have concluded that the IMFS Divestment does not meet the criteria to be reported as discontinued operations in our consolidated financial statements, as our decision to divest this business does not represent a strategic shift that will have a major effect on our operations and financial results. Accordingly, the revenues and expenses associated with this business are presented as a component of Income (loss) from continuing operations in our Consolidated Statements of Operations for the years ended December 31, 2018 and 2017 and the cash flows associated with this business are presented as a component of cash flows from continuing operations in our Consolidated Statements of Cash Flows for the years ended December 31, 2018 and 2017 through the sale date. The fair value of the consideration received as a result of the IMFS Divestment approximated the carrying value of IMFS and, therefore, during the third quarter of 2018, we recorded an insignificant loss in connection with the IMFS Divestment to Other (income) expense, net. Our IMFS business represented approximately $20.2 million and $22.3 million of total revenues for the years ended December 2018 and 2017, respectively. Our IMFS business represented approximately $1.6 million and $2.1 million of total Income (loss) from continuing operations for the years ended December 31, 2018 and 2017, respectively. Revenues for the year ended December 31, 2018 reflect the impact of the adoption of ASU 2014-09 whereas revenues for the year ended December 31, 2017 do not. 31 c. Russia and Ukraine Divestment See Note 13 to Notes to Consolidated Financial Statements included in this Annual Report for details regarding the divestment of our records and information management operations in Russia and Ukraine to OSG Records Management (Europe) Limited (“OSG”). In connection with the divestment, we became a holder of 25% of the equity interest in OSG. On January 9, 2020, we acquired the remaining 75% equity interest in OSG. See Note 15 to Notes to Consolidated Financial Statements included in this Annual Report for additional information on the acquisition of OSG. Significant Acquisition Costs Our significant acquisition costs represent operating expenditures associated with (1) our acquisition of Recall that we completed on May 2, 2016 (the "Recall Transaction"), including: (i) advisory and professional fees to complete the Recall Transaction; (ii) costs associated with the Divestments (as defined in Note 13 to Notes to Consolidated Financial Statements included in this Annual Report) required in connection with receipt of regulatory approvals (including transitional services); and (iii) costs to integrate Recall with our existing operations, including moving, severance, facility upgrade, REIT integration and system upgrade costs, as well as certain costs associated with our shared service center initiative for our finance, human resources and information technology functions; and (2) the advisory and professional fees to complete the IODC Transaction (collectively, "Significant Acquisition Costs"). Total acquisition and integration expenditures associated with the Recall Transaction and the IODC Transaction were approximately $403.8 million, the substantial majority of which was incurred prior to the end of 2018. From January 1, 2015 through December 31, 2019, we incurred cumulative operating and capital expenditures associated with the Recall Transaction and the IODC Transaction of $327.8 million of Significant Acquisition Costs and $76.0 million of capital expenditures. Immaterial Restatement In June 2019, we received a notification of assessment from tax and customs authorities in the Netherlands related to a VAT liability of approximately 16.8 million Euros primarily related to the years ending December 31, 2018 and 2017. We have established a reserve for this matter based upon our estimate of the amount of loss that is both probable and estimable, including interest and penalties, and have reflected this reserve through an immaterial restatement of our consolidated financial statements. As a result, certain line items in our Consolidated Statements of Operations for the years ended December 31, 2018 and 2017 have been restated to reflect the immaterial restatement. See Note 2.y. to Notes to Consolidated Financial Statements included in this Annual Report for additional information regarding the effect of the immaterial restatement on certain line items in our Consolidated Statements of Operations for the years ended December 31, 2018 and 2017. Adoption of ASU 2014-09, Revenue from Contracts with Customers In May 2014, the Financial Accounting Standards Board ("FASB") issued ASU 2014-09. We adopted ASU 2014-09 as of January 1, 2018 using the modified retrospective method for all of our customer contracts, whereby the cumulative effect of applying ASU 2014-09 is recognized at the date of initial application. See Note 2.l. to Notes to Consolidated Financial Statements included in this Annual Report for information on the impact to opening balance of (Distributions in excess of earnings) Earnings in excess of distributions on our Consolidated Balance Sheets. As a result of the adoption of ASU 2014-09, Adjusted EBITDA for the year ended December 31, 2018 increased by approximately $25.3 million, compared to the prior year period. The adoption of ASU 2014-09 did not have a material impact on Adjusted EPS, FFO (Nareit) or FFO (Normalized) for the year ended December 31, 2018 compared to the prior year period. The revenues for the year ended December 31, 2018 reflect a net $14.2 million, reclassification of certain components of storage rental revenues to service revenues associated with the adoption of ASU 2014-09. 32 Changes Impacting Comparability with Prior Year In 2019, we made the following changes which impacted the results of fiscal years 2018 and 2017 and the accompanying management discussion and analysis that was presented in previous filings: (i) as a result of the changes associated with Project Summit, in the fourth quarter of 2019, we created a newly formed Global RIM Business reportable operating segment, which is comprised of the majority of our former North American Records and Information Management Business, North American Data Management Business, Western European Business and Other International Business reportable operating segments; (ii) in the first quarter of 2019, we began to present gains on sale of real estate as a component of operating income in the line item (Gain) loss on disposal/write-down of property, plant and equipment, gross of tax (with any tax impact presented within Provision (benefit) for income taxes); and (iii) in the fourth quarter of 2019, we began to present Significant Acquisition Costs as its own line item within Operating Expenses in our Consolidated Statements of Operations, rather than as components of Selling, general and administrative expenses and Cost of sales. As a result of these changes, we have included management discussion and analysis of 2018 compared to 2017 for these three items under the "Segment Analysis", "Gain on Disposal/ Write-Down of Property, Plant and Equipment, Net" and "Significant Acquisition Costs" sections in this Item 7. All other management discussion and analysis related to 2018 and 2017 has been excluded, as there have been no material changes to what was included in previous filings. See "Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations" in our Annual Report on Form 10-K for the year ended December 31, 2018 for a comparison of 2018 to 2017. General Our revenues consist of storage rental revenues as well as service revenues and are reflected net of sales and value-added taxes. Storage rental revenues, which are considered a key driver of financial performance for the storage and information management services industry, consist primarily of recurring periodic rental charges related to the storage of materials or data (generally on a per unit basis) that are typically retained by customers for many years, technology escrow services that protect and manage source code and revenues associated with our data center operations. Service revenues include charges for related service activities, the most significant of which include: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refiling of removed records and courier operations, consisting primarily of the pickup and delivery of records upon customer request; (2) destruction services, consisting primarily of secure shredding of sensitive documents and the subsequent sale of shredded paper for recycling, the price of which can fluctuate from period to period, and customer termination and permanent removal fees; (3) other services, including the scanning, imaging and document conversion services of active and inactive records and project revenues; and (4) consulting services. Our service revenue growth has been negatively impacted by declining activity rates as stored records are becoming less active. While customers continue to store their records and tapes with us, they are less likely than they have been in the past to retrieve records for research and other purposes, thereby reducing service activity levels. Cost of sales (excluding depreciation and amortization) consists primarily of wages and benefits for field personnel, facility occupancy costs (including rent and utilities), transportation expenses (including vehicle leases and fuel), other product cost of sales and other equipment costs and supplies. Of these, wages and benefits and facility occupancy costs are the most significant. Selling, general and administrative expenses consist primarily of wages and benefits for management, administrative, IT, sales, account management and marketing personnel, as well as expenses related to communications and data processing, travel, professional fees, bad debts, training, office equipment and supplies. Trends in facility occupancy costs are impacted by the total number of facilities we occupy, the mix of properties we own versus properties we occupy under leases, fluctuations in per square foot occupancy costs, and the levels of utilization of these properties. Trends in total wages and benefits in dollars and as a percentage of total consolidated revenue are influenced by changes in headcount and compensation levels, achievement of incentive compensation targets, workforce productivity and variability in costs associated with medical insurance and workers' compensation. The expansion of our international businesses has impacted the major cost of sales components and selling, general and administrative expenses. Our international operations are more labor intensive relative to revenue than our operations in North America and, therefore, labor costs are a higher percentage of international operational revenue. In addition, the overhead structure of our expanding international operations has generally not achieved the same level of overhead leverage as our North American operations, which may result in an increase in selling, general and administrative expenses as a percentage of consolidated revenue as our international operations become a larger percentage of our consolidated results. Our depreciation and amortization charges result primarily from depreciation related to storage systems, which include racking structures, buildings, building and leasehold improvements and computer systems hardware and software. Amortization relates primarily to customer relationship intangible assets, contract fulfillment costs and data center lease-based intangible assets. Both depreciation and amortization are impacted by the timing of acquisitions. 33 Our consolidated revenues and expenses are subject to the net effect of foreign currency translation related to our operations outside the United States. It is difficult to predict the future fluctuations of foreign currency exchange rates and how those fluctuations will impact our Consolidated Statements of Operations. As a result of the relative size of our international operations, these fluctuations may be material on individual balances. Our revenues and expenses from our international operations are generally denominated in the local currency of the country in which they are derived or incurred. Therefore, the impact of currency fluctuations on our operating income and operating margin is partially mitigated. In order to provide a framework for assessing how our underlying businesses performed excluding the effect of foreign currency fluctuations, we compare the percentage change in the results from one period to another period in this report using constant currency presentation. The constant currency growth rates are calculated by translating the 2018 results at the 2019 average exchange rates and the 2017 results at the 2018 average exchange rates. Constant currency growth rates are a non-GAAP measure. The following table is a comparison of underlying average exchange rates of the foreign currencies that had the most significant impact on our United States dollar-reported revenues and expenses: Percentage of United States Dollar-Reported Revenue for the Year Ended December 31, Average Exchange Rates for the Year Ended December 31, 2019 2018 2019 2018 Percentage Strengthening / (Weakening) of Foreign Currency 3.4% 2.6% 6.4% 5.7% 7.4% 3.7% $ 2.9% $ 6.6% $ 5.9% $ 7.3% $ 0.695 0.254 1.277 0.754 1.120 $ $ $ $ $ 0.748 0.276 1.335 0.772 1.181 (7.1)% (8.0)% (4.3)% (2.3)% (5.2)% Percentage of United States Dollar-Reported Revenue for the Year Ended December 31, Average Exchange Rates for the Year Ended December 31, 2018 2017 2018 2017 Percentage Strengthening / (Weakening) of Foreign Currency 3.7% 2.9% 6.6% 5.9% 7.3% 4.1% $ 3.6% $ 6.4% $ 6.3% $ 6.7% $ 0.748 0.276 1.335 0.772 1.181 $ $ $ $ $ 0.767 0.313 1.288 0.771 1.130 (2.5)% (11.8)% 3.6 % 0.1 % 4.5 % Australian dollar Brazilian real British pound sterling Canadian dollar Euro Australian dollar Brazilian real British pound sterling Canadian dollar Euro The percentage of United States dollar-reported revenues for all other foreign currencies was 12.7%, 12.6% and 12.8% for the years ended December 31, 2019, 2018 and 2017, respectively. 34 Non-GAAP Measures Adjusted EBITDA Adjusted EBITDA is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization, and also excludes certain items that we believe are not indicative of our core operating results, specifically: (1) (gain) loss on disposal/write-down of property, plant and equipment, net (including real estate); (2) intangible impairments; (3) other expense (income), net (which includes foreign currency transaction (gains) losses, net); (4) Significant Acquisition Costs; and (5) Restructuring Charges. Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA by total revenues. We use multiples of current or projected Adjusted EBITDA in conjunction with our discounted cash flow models to determine our estimated overall enterprise valuation and to evaluate acquisition targets. We believe Adjusted EBITDA and Adjusted EBITDA Margin provide our current and potential investors with relevant and useful information regarding our ability to generate cash flows to support business investment. These measures are an integral part of the internal reporting system we use to assess and evaluate the operating performance of our business. Adjusted EBITDA excludes both interest expense, net and the provision (benefit) for income taxes. These expenses are associated with our capitalization and tax structures, which we do not consider when evaluating the operating profitability of our core operations. Finally, Adjusted EBITDA does not include depreciation and amortization expenses, in order to eliminate the impact of capital investments, which we evaluate by comparing capital expenditures to incremental revenue generated and as a percentage of total revenues. Adjusted EBITDA and Adjusted EBITDA Margin should be considered in addition to, but not as a substitute for, other measures of financial performance reported in accordance with accounting principles generally accepted in the United States of America ("GAAP"), such as operating income, income (loss) from continuing operations, net income (loss) or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). Reconciliation of Income (Loss) from Continuing Operations to Adjusted EBITDA (in thousands): Income (Loss) from Continuing Operations Add/(Deduct): Provision (Benefit) for Income Taxes Other Expense (Income), Net Interest Expense, Net (Gain) Loss on disposal/write-down of property, plant and equipment, net Depreciation and amortization Significant Acquisition Costs Restructuring Charges Intangible impairments Adjusted EBITDA Year Ended December 31, 2019 268,211 $ 2018 367,558 $ 2017 178,015 $ 2016 103,880 $ 2015 125,203 $ 59,931 33,898 419,298 (63,824) 658,201 13,293 48,597 — 42,753 (11,692) 409,648 (73,622) 639,514 50,665 — — 22,962 79,429 45,074 44,300 37,922 98,590 353,645 310,662 263,871 (766) 522,376 84,901 — 3,011 (898) 452,326 131,944 — — 1,941 345,464 47,014 — — $ 1,437,605 $ 1,424,824 $ 1,243,573 $ 1,087,288 $ 920,005 35 Adjusted EPS Adjusted EPS is defined as reported earnings per share fully diluted from continuing operations excluding: (1) (gain) loss on disposal/write-down of property, plant and equipment, net (including real estate); (2) intangible impairments; (3) other expense (income), net (which includes foreign currency transaction (gains) losses, net); (4) Significant Acquisition Costs; (5) Restructuring Charges; and (6) the tax impact of reconciling items and discrete tax items. Adjusted EPS includes income (loss) attributable to noncontrolling interests. We do not believe these excluded items to be indicative of our ongoing operating results, and they are not considered when we are forecasting our future results. We believe Adjusted EPS is of value to our current and potential investors when comparing our results from past, present and future periods. Reconciliation of Reported EPS—Fully Diluted from Continuing Operations to Adjusted EPS—Fully Diluted from Continuing Operations: Year Ended December 31, 2019 2018 2017 2016 2015 Reported EPS—Fully Diluted from Continuing Operations $ 0.93 $ 1.28 $ 0.66 $ 0.41 $ 0.59 Add/(Deduct): Income (Loss) Attributable to Noncontrolling Interests Other Expense (Income), Net (Gain) Loss on disposal/write-down of property, plant and equipment, net Significant Acquisition Costs Restructuring Charges Intangible impairments Tax Impact of Reconciling Items and Discrete Tax Items(1) Adjusted EPS—Fully Diluted from Continuing Operations(2) $ — 0.12 (0.22) 0.05 0.17 — (0.02) 1.02 $ — (0.04) (0.25) 0.18 — — (0.09) 1.07 $ 0.01 0.30 (0.01) 0.32 — 0.01 (0.19) 1.10 0.01 0.18 — 0.53 — — 0.46 0.01 0.22 — — (0.06) 1.07 $ — (0.07) 1.21 $ _______________________________________________________________________________ (1) The difference between our effective tax rate and our structural tax rate (or adjusted effective tax rate) for the years ended December 31, 2019, 2018, 2017, 2016 and 2015 is primarily due to (i) the reconciling items above, which impact our reported income (loss) from continuing operations before provision (benefit) for income taxes but have an insignificant impact on our reported provision (benefit) for income taxes and (ii) other discrete tax items. Our structural tax rate for purposes of the calculation of Adjusted EPS for the years ended December 31, 2019, 2018, 2017, 2016 and 2015 was 18.2%, 18.2%, 19.7%, 18.5% and 16.8%, respectively. (2) Columns may not foot due to rounding. 36 FFO (Nareit) and FFO (Normalized) Funds from operations (“FFO”) is defined by the National Association of Real Estate Investment Trusts ("Nareit") and us as net income (loss) excluding depreciation on real estate assets, gains on sale of real estate, net of tax and amortization of data center leased-based intangibles ("FFO (Nareit)"). FFO (Nareit) does not give effect to real estate depreciation because these amounts are computed, under GAAP, to allocate the cost of a property over its useful life. Because values for well-maintained real estate assets have historically increased or decreased based upon prevailing market conditions, we believe that FFO (Nareit) provides investors with a clearer view of our operating performance. Our most directly comparable GAAP measure to FFO (Nareit) is net income (loss). Although Nareit has published a definition of FFO, modifications to FFO (Nareit) are common among REITs as companies seek to provide financial measures that most meaningfully reflect their particular business. Our definition of FFO (Normalized) excludes certain items included in FFO (Nareit) that we believe are not indicative of our core operating results, specifically: (1) (gain) loss on disposal/write-down of property, plant and equipment (excluding real estate), net; (2) intangible impairments; (3) other expense (income), net (which includes foreign currency transaction (gains) losses, net); (4) real estate financing lease depreciation; (5) Significant Acquisition Costs; (6) Restructuring Charges; (7) the tax impact of reconciling items and discrete tax items; (8) (income) loss from discontinued operations, net of tax; and (9) loss (gain) on sale of discontinued operations, net of tax. Reconciliation of Net Income (Loss) to FFO (Nareit) and FFO (Normalized) (in thousands): Net Income (Loss) Add/(Deduct): Real Estate Depreciation(1) Gain on Sale of Real Estate, Net of Tax(2) Data Center Lease-Based Intangible Assets Amortization(3) FFO (Nareit) Add/(Deduct): Loss (Gain) on disposal/write-down of property, plant and equipment (excluding real estate), net Other Expense (Income), Net(4) Real Estate Financing Lease Depreciation Significant Acquisition Costs Restructuring Charges Intangible impairments Tax Impact of Reconciling Items and Discrete Tax Items(5) (Income) Loss from Discontinued Operations, Net of Tax(6) FFO (Normalized) Year Ended December 31, 2019 $ 268,315 2018 $ 355,131 2017 $ 171,724 2016 $ 107,233 2015 $ 125,203 303,415 (99,194) 284,804 (55,328) 247,792 (1,565) 218,644 (2,180) 171,640 (850) 46,696 519,232 43,061 627,668 643 — — 418,594 323,697 295,993 40,763 33,898 13,364 13,293 48,597 — (9,818) (11,692) 13,650 50,665 — — 799 79,429 11,495 84,901 — 3,011 1,412 44,300 7,614 131,944 — — 3,000 98,590 7,160 47,014 — — (10,208) (34,131) (49,865) (15,019) (14,480) (104) $ 658,835 12,427 6,291 $ 648,769 $ 554,655 (3,353) $ 490,595 — $ 437,277 _______________________________________________________________________________ (1) Includes depreciation expense related to owned real estate assets (land improvements, buildings, building improvements, leasehold improvements and racking), excluding depreciation related to real estate financing leases. (2) Tax expense associated with the gain on sale of real estate for the years ended December 31, 2019, 2018, 2017, 2016 and 2015 was $5.4 million, $8.5 million, $0.0 million, $0.1 million and $0.2 million, respectively. (3) Includes amortization expense for Data Center In-Place Lease Intangible Assets and Data Center Tenant Relationship Intangible Assets as defined in Note 2.i. to Notes to Consolidated Financial Statements included in this Annual Report. (4) Includes foreign currency transaction losses (gains), net of $24.9 million, $(15.6) million, $43.2 million, $20.4 million, and $70.9 million for the years ended December 31, 2019, 2018, 2017, 2016 and 2015, respectively. See Note 2.u. to Notes to Consolidated Financial Statements included in this Annual Report for additional information regarding the components of Other expense (income), net. 37 (5) Represents the tax impact of (i) the reconciling items above, which impacts our reported income (loss) from continuing operations before provision (benefit) for income taxes but has an insignificant impact on our reported provision (benefit) for income taxes and (ii) other discrete tax items. Discrete tax items resulted in a (benefit) provision for income taxes of $(1.6) million, $(27.8) million, $(38.3) million, $(2.4) million, and $(14.6) million for the years ended December 31, 2019, 2018, 2017, 2016 and 2015, respectively. (6) Net of tax provision (benefit) of $0.0 million, $(0.1) million, $(1.8) million, $0.8 million, and $0.0 million for the years ended December 31, 2019, 2018, 2017, 2016 and 2015, respectively. Critical Accounting Policies Our discussion and analysis of our financial condition and results of operations are based upon our Consolidated Financial Statements, which have been prepared in accordance with GAAP. The preparation of these financial statements requires us to make estimates, judgments and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities at the date of the financial statements and for the period then ended. On an ongoing basis, we evaluate the estimates used. We base our estimates on historical experience, actuarial estimates, current conditions and various other assumptions that we believe to be reasonable under the circumstances. These estimates form the basis for making judgments about the carrying values of assets and liabilities and are not readily apparent from other sources. Actual results may differ from these estimates. Our critical accounting policies include the following, which are listed in no particular order: Revenue Recognition Storage rental and service revenues are recognized in the month the respective storage rental or service is provided, and customers are generally billed on a monthly basis on contractually agreed-upon terms. Amounts related to future storage rental or prepaid service contracts for customers where storage rental fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the period the applicable storage rental or service is provided or performed. Revenues from the sales of products, which are included as a component of service revenues, are recognized when products are shipped and title has passed to the customer. Revenues from the sales of products, which represented less than 2% of consolidated revenues for the year ended December 31, 2019, have historically not been significant. The performance obligation is a series of distinct services (as determined for purposes of ASU 2014-09, a “series”) that have the same pattern of transfer to the customer that is satisfied over time. For those contracts that qualify as a series, we have a right to consideration from the customer in an amount that corresponds directly with the value of the underlying performance obligation transferred to the customer to date. This concept is known as "right to invoice" and we are applying the "right to invoice" practical expedient to all revenues, with the exception of storage revenues in our Global Data Center Business. For all of our businesses, with the exception of the storage component of our Global Data Center Business, each purchasing decision is fully in the control of the customer and, therefore, consideration beyond the current reporting period is variable and allocated to the specific period, which is consistent with the practical expedient described above. Our Global Data Center Business features storage rental provided to the customer at contractually specified rates over a fixed contractual period. The storage rental revenue related to the storage component of our Global Data Center Business is recognized on a straight-line basis over the contract term. The revenue related to the service component of our Global Data Center Business is recognized in the period the data center access or related services are provided. The costs associated with the initial movement of customer records into physical storage and certain commissions are considered costs to obtain or fulfill customer contracts (“Contract Fulfillment Costs”). See Note 2.l. to Notes to Consolidated Financial Statements included in this Annual Report for information on each of the Contract Fulfillment Costs recognized under ASU 2014-09. Accounting for Acquisitions Part of our growth strategy has been to acquire businesses. The purchase price of each acquisition has been determined after due diligence of the target business, market research, strategic planning and the forecasting of expected future results and synergies. Estimated future results and expected synergies are subject to revisions as we integrate each acquisition and attempt to leverage resources. 38 During the third quarter of 2017, we adopted ASU No. 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business ("ASU 2017-01"). ASU 2017-01 provides guidance for evaluating whether transactions should be accounted for as acquisitions of assets or businesses. The guidance provides a screen to determine when an integrated set of assets and activities does not qualify to be a business. The screen requires that when substantially all of the fair value of the gross assets acquired is concentrated in an identifiable asset or a group of similar identifiable assets, the acquisition should not be accounted for as the acquisition of a business, but rather the acquisition of an asset. If an acquisition is determined to be a business, goodwill is recognized as part of purchase accounting, whereas with the acquisition of an asset there is no goodwill recognized. Each acquisition has been accounted for using the acquisition method of accounting as defined under the applicable accounting standards at the date of each acquisition. Accounting for acquisitions of a business has resulted in the capitalization of the cost in excess of the estimated fair value of the net assets acquired in each of these acquisitions as goodwill. We estimate the fair values of the assets acquired in each acquisition as of the date of acquisition and these estimates are subject to adjustment based on the final assessments of the fair value of intangible assets (primarily customer relationship and data center lease-based intangible assets), property, plant and equipment (primarily building, building improvements, leasehold improvements, data center infrastructure and racking structures), operating leases, contingencies and income taxes (primarily deferred income taxes). We complete these assessments within one year of the date of acquisition, as we acquire additional information impacting our estimates as of the acquisition date. See Note 6 to Notes to Consolidated Financial Statements included in this Annual Report for a description of recent acquisitions. Determining the fair values of the net assets acquired requires management's judgment and often involves the use of assumptions with respect to future cash inflows and outflows, discount rates and market data, among other items. As it relates to our data center acquisitions, the fair values of the net assets acquired requires management's judgment and often involves the use of assumptions with respect to (i) certain economic costs (as described more fully in Note 2.i. to Notes to Consolidated Financial Statements included in this Annual Report) avoided by acquiring a data center operation with active tenants that would have otherwise been incurred if the data center operation was purchased vacant, (ii) market rental rates and (iii) expectations of lease renewals and extensions. Due to the inherent uncertainty of future events, actual values of net assets acquired could be different from our estimated fair values and could have a material impact on our financial statements. Of the net assets acquired in our acquisitions, the fair value of owned buildings, including building improvements, customer relationship and data center lease-based intangible assets, racking structures and operating leases are generally the most common and most significant. For significant acquisitions or acquisitions involving new markets or new products, we generally use third parties to assist us in estimating the fair value of owned buildings, including building improvements, customer relationship and lease-based intangible assets and market rental rates for acquired operating leases. For acquisitions that are not significant or do not involve new markets or new products, we generally use third parties to assist us in estimating the fair value of acquired owned buildings, including building improvements, and market rental rates for acquired operating leases. When not using third party appraisals of the fair value of acquired net assets, the fair value of acquired customer relationship intangible assets, above and below market in-place operating leases, and racking structures is determined internally. The fair value of acquired racking structures is determined internally by taking current estimated replacement cost at the date of acquisition for the quantity of racking structures acquired, discounted to take into account the quality (e.g. age, material and type) of the racking structures. We use discounted cash flow models to determine the fair value of customer relationship assets, which requires a significant amount of judgment by management, including estimating expected lives of the relationships, expected future cash flows and discount rates. We determine the fair value of tangible data center assets using an estimated replacement cost at the date of acquisition, then discounting for age, economic and functional obsolescence. Our estimates of fair value are based upon assumptions believed to be reasonable at that time but which are inherently uncertain and unpredictable. Assumptions may be incomplete or inaccurate, and unanticipated events and circumstances may occur, which may affect the accuracy of such assumptions. Total property, plant and equipment acquired in our 2019 acquisitions was approximately $5.4 million. 39 Impairment of Tangible and Intangible Assets Assets subject to depreciation or amortization: We review long-lived assets and all finite-lived intangible assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable. Examples of events or circumstances that may be indicative of impairment include, but are not limited to: • A significant decrease in the market price of an asset; • A significant change in the extent or manner in which a long-lived asset is being used or in its physical condition; • A significant adverse change in legal factors or in the business climate that could affect the value of the asset; • An accumulation of costs significantly greater than the amount originally expected for the acquisition or construction of an asset; • A current-period operating or cash flow loss combined with a history of operating or cash flow losses or a projection or forecast that demonstrates continuing losses associated with the use of a long-lived asset; and • A current expectation that, more likely than not, an asset will be sold or otherwise disposed of significantly before the end of its previously estimated useful life. If events indicate the carrying value of such assets may not be recoverable, recoverability of these assets is determined by comparing the sum of the forecasted undiscounted net cash flows of the operation to which the assets relate to their carrying amount. The operations are generally distinguished by the business segment and geographic region in which they operate. If it is determined that we are unable to recover the carrying amount of the assets, the long-lived assets are written down, on a pro rata basis, to fair value. Fair value is determined based on discounted cash flows or appraised values, depending upon the nature of the assets. Goodwill and other indefinite-lived intangible assets not subject to amortization: Goodwill and intangible assets with indefinite lives are not amortized but are reviewed annually for impairment, or more frequently if impairment indicators arise. Other than goodwill, we currently have no intangible assets that have indefinite lives and which are not amortized. We have selected October 1 as our annual goodwill impairment review date. We have performed our annual goodwill impairment review as of October 1, 2019, 2018 and 2017. We concluded that as of October 1, 2019 and October 1, 2018, goodwill was not impaired. As of October 1, 2017, we determined that the fair value of the Consumer Storage reporting unit was less than its carrying value and, therefore, we recorded a $3.0 million impairment charge, which represented a full write-off of all goodwill associated with this reporting unit. We concluded that the goodwill associated with each of our other reporting units was not impaired as of October 1, 2017. Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2019 were as follows: (1) North American Records and Information Management; (2) North American Data Management; (3) Fine Arts; (4) Entertainment Services; (5) Western Europe; (6) Northern/Eastern Europe and Middle East and India ("NEE and MEI"); (7) Latin America; (8) Australia, New Zealand and South Africa ("ANZ SA"); (9) Asia; and (10) Global Data Center. See Note 2.h. to Notes to Consolidated Financial Statements included in this Annual Report for a description of our reporting units. 40 Based on our goodwill impairment analysis as of October 1, 2019, our reporting units that had estimated fair values that exceeded their carrying values by greater than 20% represent approximately $4,023.1 million, or 89.7%, of our consolidated goodwill balance at December 31, 2019. Our Global Data Center and Fine Arts reporting units had estimated fair values that exceeded their carrying values by less than 20%. These reporting units represent approximately $462.1 million, or 10.3%, of our consolidated goodwill balance at December 31, 2019. The following is a summary of the Global Data Center and Fine Arts reporting units, including goodwill balances (in thousands), percentage by which the fair value of these reporting units exceeded its carrying value, and certain key assumptions used by us in determining the fair value of the reporting unit as of October 1, 2019: Percentage by which the fair value of the reporting unit exceeded the reporting unit carrying value as of October 1, 2019 5.0% 9.5% Key assumptions in the fair value of reporting unit measurement as of October 1, 2019 Average annual contribution margin used in discounted cash flow 45.5% 15.3% Average annual capital expenditures as percentage of revenue(1) 25.4% 6.2% Discount rate 8.0% 12.0% Terminal growth rate(2) 3.0% 2.0% Goodwill balance at October 1, 2019 421,032 $ 37,479 Reporting Unit Global Data Center Fine Arts _______________________________________________________________________________ (1) For purposes of our goodwill impairment analysis, the term "capital expenditures" includes both growth investment and recurring capital expenditures. (2) Terminal growth rates are applied in year 10 of our discounted cash flow analysis. Reporting unit valuations have generally been determined using a combined approach based on the present value of future cash flows (the "Discounted Cash Flow Model") and market multiples (the "Market Approach"). There are inherent uncertainties and judgments involved when determining the fair value of the reporting units for purposes of our annual goodwill impairment testing. The following includes supplemental information to the table above for those reporting units where the estimated fair values exceeded their carrying values by less than 20% as of October 1, 2019. The success of each of these businesses and the achievement of certain key assumptions developed by management and used in the Discounted Cash Flow Model are contingent upon various factors including, but not limited to, (i) achieving growth from existing customers, (ii) sales to new customers, (iii) increased market penetration and (iv) accurately timing the capital investments related to expansions. Our Global Data Center Business footprint spanned nine markets in the United States: Denver, Colorado; Kansas City, Missouri; Boston, Massachusetts; Boyers, Pennsylvania; Manassas, Virginia; Edison, New Jersey; Columbus, Ohio; and Phoenix and Scottsdale, Arizona and four international markets: Amsterdam, London, and Singapore, with land held for development in Frankfurt. We provide mission-critical data centers that are designed and operated to protect and ensure the continued operation of IT infrastructure for our customers. Data centers are highly specialized and secure assets that serve as centralized repositories of server, storage and network equipment. They are capital intensive and designed to provide the space, power, cooling and network connectivity necessary to efficiently operate mission-critical IT equipment. The demand for data center infrastructure is being driven by many factors, but most importantly by significant growth in data as well as an increased demand for outsourcing. In order to attract and retain customers, as well as sustain growth in our existing and new markets, we must have the capability to tailor our facilities and invest capital to meet the customers’ needs. Our estimate of fair value reflects the expected growth in each of our data center markets along with the corresponding capital investments required to meet demand. The business is primarily comprised of acquisitions completed in 2018 and late 2017; therefore, we would expect that the fair value of this reporting unit will closely approximate its carrying value. Our Fine Arts business operates in a growing, but fragmented, industry marked by increasing international interest and changes in purchasing habits by collectors and museums. We believe the increase in contemporary art as a focus for collectors will result in increasing storage needs, while the increase in auction "turnover" (the rate at which catalogs, collections and individual pieces are made available for auction) has heightened the need for transportation, shipping, and related services. Taken together, we believe these factors will result in continued growth of the fine art storage industry. The fine arts storage market continues to change and expand, and the assumptions used when determining the fair value of the Fine Arts reporting unit reflect this growth potential and the capital needs required to respond to the expansion opportunities. The Fine Arts reporting unit is primarily composed of businesses we acquired in 2018 and 2015; therefore, we would expect the fair value of this reporting unit to closely approximate its carrying value. 41 Key factors that could reasonably be expected to have a negative impact on the estimated fair value of these reporting units and potentially result in impairment charges include, but are not limited to: (i) a deterioration in general economic conditions, (ii) significant adverse changes in regulatory factors or in the business climate, and (iii) adverse actions or assessment by regulators, all of which could result in adverse changes to the key assumptions used in valuing the reporting units. The inability to meet the assumptions used in the Discounted Cash Flow Model and Market Approach for each of the reporting units, or future adverse market conditions not currently known, could lead to a fair value that is less than the carrying value in any one of our reporting units. As described more above, during the fourth quarter of 2019, as a result of the realignment of our global managerial structure and changes to our internal financial reporting associated with Project Summit, we reassessed the composition of our reportable operating segments (see Note 9 to Notes to Consolidated Financial Statements included in this Annual Report for a description of our reportable operating segments) and reporting units. Subsequent to the implementation of the managerial structure changes and changes to our internal financial reporting associated with Project Summit, we now have the following reportable operating segments: (i) Global RIM Business (which consists of the former North American Records and Information Management Business (excluding our technology escrow services business, which is now included as a component of our Corporate and Other Business segment), North American Data Management Business, Western European Business and Other International Business); (ii) Global Data Center Business; and (iii) Corporate and Other Business (which includes our Adjacent Businesses and our technology escrow services business). See Note 9 for disclosure of our reportable operating segments. As a result of the realignment of our global managerial structure and changes to our internal financial reporting associated with Project Summit, we note the following changes to our reporting units: (1) our former North American Records and Information Management (excluding our technology escrow services business) and North American Data Management reporting units are now being managed as our “North America RIM” reporting unit; (2) our former Western Europe and NEE and MEI reporting units (excluding India) and our business in Africa (which was which was previously managed as a component of our former ANZ SA reporting unit) is now being managed together as our “Europe RIM” reporting unit; (3) our business in India (which was previously managed as a component of our former NEE and MEI reporting unit) is now being managed in conjunction with our businesses in Asia as our “Asia RIM” reporting unit; (4) our former ANZ SA reporting unit will no longer include South Africa and will be referred to as our “Australia and New Zealand RIM” (or “ANZ RIM”) reporting unit; and (5) our technology escrow services business is now being managed separately as our “Technology Escrow Services” reporting unit. There were no changes to our Global Data Center, Fine Arts, Entertainment Services and Latin America RIM reporting units as a result of the realignment of our global managerial structure and changes to our internal financial reporting associated with Project Summit. We concluded that the goodwill associated with our newly formed (1) North America RIM, (2) Europe RIM, (3) ANZ RIM, (4) Asia RIM and (5) Technology Escrow Services reporting units were not impaired following the changes in reporting units described above. At December 31, 2019, no factors were identified that would alter the conclusions of our October 1, 2019 goodwill impairment analysis. In making this assessment, we considered a number of factors including operating results, business plans, anticipated future cash flows, transactions and marketplace data. There are inherent uncertainties related to these factors and our judgment in applying them to the analysis of goodwill impairment. Reporting unit valuations have generally been determined using a combined approach based on the Discounted Cash Flow Model and Market Approach. The Discounted Cash Flow Model incorporates significant assumptions including future revenue growth rates, operating margins, discount rates and capital expenditures. The Market Approach requires us to make assumptions related to Adjusted EBITDA multiples. Changes in economic and operating conditions impacting these assumptions or changes in multiples could result in goodwill impairments in future periods. In conjunction with our annual goodwill impairment reviews, we reconcile the sum of the valuations of all of our reporting units to our market capitalization as of such dates. 42 Although we believe we have sufficient historical and projected information available to us to test for goodwill impairment, it is possible that actual results could differ from the estimates used in our impairment tests. Of the key assumptions that impact the goodwill impairment test, the expected future cash flows and discount rate are among the most sensitive and are considered to be critical assumptions, as changes to these estimates could have an effect on the estimated fair value of each of our reporting units. We have assessed the sensitivity of these assumptions on each of our reporting units as of October 1, 2019. With respect to the North American Records and Information Management, North American Data Management, Entertainment Services, Western Europe, NEE and MEI, Latin America, ANZ SA and Asia reporting units as of October 1, 2019, we noted that, based on the estimated fair value of these reporting units determined as of October 1, 2019, (i) a hypothetical decrease of 10% in the expected annual future cash flows of these reporting units, with all other assumptions unchanged, would have decreased the estimated fair value of these reporting units as of October 1, 2019 by approximately 9.7% to 10.5% but would not, however, have resulted in the carrying value of any of these reporting units with goodwill exceeding their estimated fair value; and (ii) a hypothetical increase of 100 basis points in the discount rate, with all other assumptions unchanged, would have decreased the estimated fair value of these reporting units as of October 1, 2019 by a range of approximately 4.4% to 8.7% but would not, however, have resulted in the carrying value of any of these reporting units with goodwill exceeding their estimated fair value. With respect to the Global Data Center and Fine Arts reporting units, we noted that, as of October 1, 2019, the estimated fair value of these reporting units exceeds their carrying value by less than 20%. Accordingly, any significant negative change in either the expected annual future cash flows of these reporting units or the discount rate may result in the carrying value of these reporting units exceeding their estimated fair value. Income Taxes As a REIT, we are generally permitted to deduct from our federal taxable income the dividends we pay to our stockholders. The income represented by such dividends is not subject to federal taxation at the entity level but is taxed, if at all, at the stockholder level. The income of our domestic TRSs, which hold our domestic operations that may not be REIT- compliant as currently operated and structured, is subject, as applicable, to federal and state corporate income tax. In addition, we and our subsidiaries continue to be subject to foreign income taxes in other jurisdictions in which we have business operations or a taxable presence, regardless of whether assets are held or operations are conducted through subsidiaries disregarded for federal income tax purposes or TRSs. We will also be subject to a separate corporate income tax on any gains recognized on the sale or disposition of any asset previously owned by a C corporation during a five-year period after the date we first owned the asset as a REIT asset that are attributable to "built-in gains" with respect to that asset on that date. We will also be subject to a built-in gains tax on our depreciation recapture recognized into income as a result of accounting method changes in connection with our acquisition activities. If we fail to remain qualified for taxation as a REIT, we will be subject to federal income tax at regular corporate income tax rates. Even if we remain qualified for taxation as a REIT, we may be subject to some federal, state, local and foreign taxes on our income and property in addition to taxes owed with respect to our TRS operations. In particular, while state income tax regimes often parallel the federal income tax regime for REITs, many states do not completely follow federal rules and some do not follow them at all. Accounting for income taxes requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of temporary differences between the tax and financial reporting bases of assets and liabilities and for loss and credit carryforwards. We measure deferred tax assets and liabilities using enacted tax rates expected to be applied to taxable income in the years in which those temporary differences and carryforwards are expected to be recovered or settled. The effect on deferred tax assets and liabilities as a result of a change in tax rates is recognized in income in the period that the change is enacted. Valuation allowances are provided when recovery of deferred tax assets does not meet the more likely than not standard as defined in GAAP. Valuation allowances would be reversed as a reduction to the provision for income taxes if related deferred tax assets are deemed realizable based on changes in facts and circumstances relevant to the recoverability of the asset. At December 31, 2019, we have federal net operating loss carryforwards of $152.7 million available to reduce future federal taxable income, the majority of which expire from 2024 through 2037. Of the $152.7 million, we expect to utilize $39.2 million and realize a federal tax benefit of $8.2 million. We can carry forward these net operating losses to the extent we do not utilize them in any given available year. We have state net operating loss carryforwards, which expire from 2020 through 2039, of which an insignificant state tax benefit is expected to be realized. We have assets for foreign net operating losses of $90.8 million, with various expiration dates (and in some cases no expiration date), subject to a valuation allowance of approximately 64%. If actual results differ unfavorably from certain of our estimates used, we may not be able to realize all or part of our net deferred income tax assets and additional valuation allowances may be required. Although we believe our estimates are reasonable, no assurance can be given that our estimates reflected in the tax provisions and accruals will equal our actual results. These differences could have a material impact on our income tax provision and operating results in the period in which such determination is made. 43 The evaluation of an uncertain tax position is a two-step process. The first step is a recognition process whereby we determine whether it is more likely than not that a tax position will be sustained upon examination, including resolution of any related appeals or litigation processes, based on the technical merits of the position. The second step is a measurement process whereby a tax position that meets the more likely than not recognition threshold is calculated to determine the amount of benefit to recognize in the financial statements. The tax position is measured as the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement. We are subject to income taxes in the United States and numerous foreign jurisdictions. We are subject to examination by various tax authorities in jurisdictions in which we have business operations or a taxable presence. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. As of December 31, 2019 and 2018, we had approximately $35.1 million and $35.3 million, respectively, of reserves related to uncertain tax positions. The reversal of these reserves will be recorded as a reduction of our income tax provision if sustained. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in changes in our estimates. Following our conversion to a REIT in 2014, we concluded that it was not our intent to reinvest our current and future undistributed earnings of our foreign subsidiaries indefinitely outside the United States. As of December 31, 2016, we concluded that it is our intent to indefinitely reinvest our current and future undistributed earnings of certain of our unconverted foreign TRSs outside the United States. We no longer provide incremental foreign withholding taxes on the retained book earnings of these unconverted foreign TRSs, which was approximately $279.7 million as of December 31, 2019. As a REIT, future repatriation of incremental undistributed earnings of our foreign subsidiaries will not be subject to federal or state income tax, with the exception of foreign withholding taxes in limited instances; however, such future repatriations will require distribution in accordance with REIT distribution rules, and any such distribution may then be taxable, as appropriate, at the stockholder level. We continue, however, to provide for incremental foreign withholding taxes on net book over outside basis differences related to the earnings of our foreign QRSs and certain other foreign TRSs (excluding unconverted foreign TRSs). Tax Reform On December 22, 2017, legislation commonly referred to as the Tax Cuts and Jobs Act (the “Tax Reform Legislation”) was enacted into law in the United States. The Tax Reform Legislation amended the Code to reduce tax rates and modify policies, credits and deductions for businesses and individuals. The following summarizes certain components of the Tax Reform Legislation and the impact such components of the Tax Reform Legislation. One of the primary components of the Tax Reform Legislation was a reduction in the United States corporate federal income tax rate from 35% to 21% for taxable years beginning after December 31, 2017. a. Deemed Repatriation Transition Tax The Tax Reform Legislation imposed a transition tax (the “Deemed Repatriation Transition Tax”) on a mandatory deemed repatriation of post-1986 undistributed foreign earnings and profits not previously subject to United States tax as of November 2, 2017 or December 31, 2017, whichever was greater (the “Undistributed E&P”), as of the last taxable year beginning before January 1, 2018. The Deemed Repatriation Transition Tax varied depending on whether the Undistributed E&P was held in liquid (as defined in the Tax Reform Legislation) or non-liquid assets. A participation deduction against the deemed repatriation resulted in a Deemed Repatriation Transition Tax on Undistributed E&P of 15.5% if held in cash and liquid assets and 8.0% if held in non-liquid assets. The Deemed Repatriation Transition Tax applied regardless of whether or not an entity had cash in its foreign subsidiaries and regardless of whether the entity actually repatriated the Undistributed E&P back to the United States. We have completed our analysis and determined that the amount of Undistributed E&P deemed repatriated under the Tax Reform Legislation in our taxable year ending December 31, 2017 was $160.0 million. We opted to include the full amount of Undistributed E&P in our 2017 taxable income, rather than spread it over eight years (as permitted by the Tax Reform Legislation). After applying the participation deduction, included in our REIT taxable income for 2017 was approximately $70.9 million related to the deemed repatriation of Undistributed E&P. 44 b. Global Intangible Low-Taxed Income For taxable years beginning after December 31, 2017, the Tax Reform Legislation introduced new provisions intended to prevent the erosion of the United States federal income tax base through the taxation of certain global intangible low-taxed income (“GILTI”). The GILTI provisions created a new requirement that certain income earned by controlled foreign corporations (“CFCs”) must be included currently in the gross income of the CFC’s United States tax resident shareholder. Generally, GILTI is the excess of the United States shareholder’s pro rata portion of the income of its foreign subsidiaries over the net deemed tangible income return of such subsidiaries. The GILTI provisions also provide for certain deductions against the inclusion of GILTI in taxable income; however, REITs are not eligible for such deductions. Therefore, 100% of our GILTI is included in our taxable income and will increase the required minimum distribution to our stockholders. There was no GILTI included in our taxable income for the year ended December 31, 2019 and the amount included in our REIT taxable income for the year ended December 31, 2018 was approximately $41.9 million. We have adopted an accounting policy such that we will recognize no deferred taxes related to basis differences resulting from GILTI. The Internal Revenue Service issued guidance clarifying that GILTI included in a REIT's taxable income is qualifying income for purposes of the 95% REIT gross income test that we are required to satisfy. We do not expect the GILTI provision will impact our provision for income taxes. However, the GILTI provision may impact the amount and characterization of dividends that we expect to pay in future taxable years. c. Interest Deduction Limitation The Tax Reform Legislation also limits, for certain entities, the deduction for net interest expense to the sum of business interest income plus 30% of adjusted taxable income (the “Interest Deduction Limitation”). Adjusted taxable income is defined in the Tax Reform Legislation similar to earnings before interest, taxes, depreciation and amortization for taxable years beginning after December 31, 2017 and before January 1, 2022, and is defined similar to earnings before interest and taxes for taxable years beginning after December 31, 2021. The Interest Deduction Limitation does not apply to taxpayers that qualify, and make an election, to be treated as an “electing real property trade or business”. As a REIT, IMI, including all of our QRSs, made an election to be treated as an “electing real property trade or business” beginning in our taxable year ended December 31, 2018. As such, the interest deduction limitation does not apply to IMI or our QRSs; however, IMI will be required to utilize the alternative depreciation system for its real property. This election does not have a material impact on our consolidated financial statements. We do not generally believe that our TRSs are eligible for treatment as “electing real property trades or businesses”. Recent Accounting Pronouncements See Note 2.w. to Notes to Consolidated Financial Statements included in this Annual Report for a description of recently issued accounting pronouncements, including those recently adopted. 45 Results of Operations Comparison of Year Ended December 31, 2019 to Year Ended December 31, 2018 and Comparison of Year Ended December 31, 2018 to Year Ended December 31, 2017 (in thousands): Year Ended December 31, Revenues Operating Expenses Operating Income Other Expenses, Net Income from Continuing Operations Income (Loss) from Discontinued Operations, Net of Tax Net Income Net Income Attributable to Noncontrolling Interests $ 2019 4,262,584 3,481,246 781,338 513,127 268,211 104 268,315 938 Net Income Attributable to Iron Mountain Incorporated $ 267,377 2018 4,225,761 3,417,494 808,267 440,709 367,558 (12,427) 355,131 1,198 353,933 1,424,824 $ $ $ Adjusted EBITDA(1) Adjusted EBITDA Margin(1) Revenues Operating Expenses Operating Income Other Expenses, Net Income from Continuing Operations (Loss) Income from Discontinued Operations, Net of Tax Net Income Net Income Attributable to Noncontrolling Interests $ 1,437,605 33.7% 33.7% Year Ended December 31, $ 2018 4,225,761 3,417,494 808,267 440,709 367,558 (12,427) 355,131 1,198 $ 1,424,824 2017 3,845,578 3,211,527 634,051 456,036 178,015 (6,291) 171,724 1,611 170,113 1,243,573 $ $ $ 33.7% 32.3% Dollar Change Percentage Change $ 36,823 63,752 (26,929) 72,418 (99,347) 12,531 (86,816) (260) (86,556) 12,781 $ $ 0.9 % 1.9 % (3.3)% 16.4 % (27.0)% (100.8)% (24.4)% (21.7)% (24.5)% 0.9 % Dollar Change Percentage Change $ 380,183 205,967 174,216 (15,327) 189,543 (6,136) 183,407 (413) 183,820 181,251 $ $ 9.9 % 6.4 % 27.5 % (3.4)% 106.5 % 97.5 % 106.8 % (25.6)% 108.1 % 14.6 % Net Income Attributable to Iron Mountain Incorporated $ 353,933 Adjusted EBITDA(1) Adjusted EBITDA Margin(1) _______________________________________________________________________________ (1) See "Non-GAAP Measures—Adjusted EBITDA" in this Annual Report for the definitions of Adjusted EBITDA and Adjusted EBITDA Margin, reconciliation of Adjusted EBITDA to Income (Loss) from Continuing Operations and a discussion of why we believe these non-GAAP measures provide relevant and useful information to our current and potential investors. 46 REVENUES Storage Rental Service Total Revenues Storage Rental Service Total Revenues Year Ended December 31, 2019 2,681,087 1,581,497 4,262,584 $ $ 2018 2,622,455 1,603,306 4,225,761 Year Ended December 31, 2018 2,622,455 1,603,306 4,225,761 $ $ 2017 2,377,557 1,468,021 3,845,578 $ $ $ $ $ $ $ $ Percentage Change Dollar Change Actual Constant Currency(1) Organic Growth(2) 58,632 (21,809) 36,823 2.2 % (1.4)% 0.9 % 4.3% 0.9% 3.0% 2.5 % (1.0)% 1.1 % Percentage Change Dollar Change 244,898 135,285 380,183 Actual Constant Currency(1) Organic Growth(2) 10.3% 9.2% 9.9% 10.6% 9.7% 10.2% 2.4% 5.4% 3.6% _______________________________________________________________________________ (1) Constant currency growth rates are calculated by translating the 2018 results at the 2019 average exchange rates and the 2017 results at the 2018 average exchange rates. (2) Our organic revenue growth rate, which is a non-GAAP measure, represents the year-over-year growth rate of our revenues excluding the impact of business acquisitions, divestitures, foreign currency exchange rate fluctuations and the impact of the adoption of ASU 2014-09, but including the impact of acquisitions of customer relationships. Storage Rental Revenues In the year ended December 31, 2019, the increase in reported consolidated storage rental revenue was driven by the favorable impact of acquisitions/divestitures and consolidated organic storage rental revenue growth, partially offset by unfavorable fluctuations in foreign currency exchange rates. The net impact of acquisitions/divestitures contributed 1.8% to the reported storage rental revenue growth rates for the year ended December 31, 2019 compared to the prior year period, primarily driven by acquisitions in our Global Data Center Business segment. Organic storage rental revenue growth of 2.5% in the year ended December 31, 2019 compared to the prior year period was driven by organic storage rental revenue growth of 2.2% in our Global RIM Business segment, mainly driven by revenue management. Excluding the impact of acquisitions/divestitures, our Global RIM Business segment net volumes as of December 31, 2019 were relatively steady compared to the ending volume as of December 31, 2018. Including the impact of acquisitions/divestitures, our Global RIM Business segment net volumes as of December 31, 2019 increased by 0.4% over the ending volume at December 31, 2018. Organic storage rental revenue growth in our Global Data Center Business segment was 5.3% compared to the prior year period, primarily related to a $5.4 million lease modification fee that benefited organic storage rental revenue growth for the segment by 2.5%. Foreign currency exchange rate fluctuations decreased our reported storage rental revenue growth rate for the year ended December 31, 2019 by 2.1%, compared to the prior year period. Service Revenues In the year ended December 31, 2019, the decrease in reported consolidated service revenues was driven by unfavorable fluctuations in foreign currency exchange rates and negative organic service revenue growth, partially offset by the favorable impact of acquisitions/divestitures. Foreign currency exchange rate fluctuations decreased our reported service revenue growth rate in the year ended December 31, 2019 by 2.3%, compared to the prior year period. In the year ended December 31, 2019, organic service revenue growth was negative 1.0% compared to the prior year period, primarily driven by continued declines in recycled paper prices, lower destructions and reduced retrieval/re-file and related transportation activity, partially offset by growth in our secure shredding revenue and increased project activity in our Global RIM Business segment. The net impact of acquisitions/divestitures contributed 1.9% to the reported service revenue growth rates in the year ended December 31, 2019, compared to the prior year period. 47 Total Revenues For the reasons stated above, our reported consolidated revenues increased $36.8 million, or 0.9%, to $4,262.6 million for the year ended December 31, 2019 from $4,225.8 million for the year ended December 31, 2018. The net impact of acquisitions/divestitures contributed 1.9% to the reported consolidated revenue growth rate for the year ended December 31, 2019 compared to the prior year period. Consolidated organic revenue growth was 1.1% in the year ended December 31, 2019 compared to the prior year period. Foreign currency exchange rate fluctuations decreased our reported consolidated revenues by 2.1% in the year ended December 31, 2019 compared to the prior year period. Organic Growth—Eight-Quarter Trend 2018 2019 First Quarter Second Quarter Third Quarter Fourth Quarter First Quarter Second Quarter Third Quarter Fourth Quarter Storage Rental Revenue Service Revenue Total Revenue 3.7% 1.4% 2.8% 1.9% 7.6% 4.1% 2.3% 7.1% 4.1% 1.9% 6.1% 3.5% 2.0% 1.8% 1.9% 2.4 % (2.0)% 0.7 % 3.0 % (3.0)% 0.7 % 2.5 % (0.7)% 1.3 % We expect our consolidated organic storage rental revenue growth rate for 2020 to be approximately 1.0% to 3.0% and our consolidated organic total revenue growth rate to be flat to approximately 2.0%. During the past eight quarters, our organic storage rental revenue growth rate has ranged between 1.9% and 3.7%. Consolidated organic storage rental revenue growth and consolidated total organic revenue growth were benefited by (i) 0.3% and 0.2%, respectively, for the second quarter of 2019 related to a $1.7 million customer lease modification fee in our Global Data Center Business segment, (ii) 0.3% and 0.2%, respectively, for the third quarter of 2019 related to a $1.7 million customer lease modification fee in our Global Data Center Business segment and (iii) 0.3% and 0.2%, respectively, for the fourth quarter of 2019 related to a $2.0 million customer lease modification fee in our Global Data Center Business segment. Our organic storage rental revenue growth rates have increased over the past two fiscal years, as organic storage rental revenue growth for full year 2018 and 2019 was 2.4% and 2.5%, respectively. At various points in the economic cycle, organic storage rental revenue growth may be influenced by changes in pricing and volume. In 2018 and 2019, we experienced relatively steady net volume in our Global RIM Business segment, with organic storage rental revenue growth coming primarily from revenue management. We expect organic storage rental revenue growth to benefit from revenue management and volume to remain relatively consistent in the near term. The organic growth rate for service revenue is inherently more volatile than the organic growth rate for storage rental revenues due to the more discretionary nature of certain services we offer, such as large special projects, and, as a commodity, the volatility of pricing for recycled paper. These revenues, which are often event-driven and impacted to a greater extent by economic downturns as customers defer or cancel the purchase of certain services as a way to reduce their short-term costs, may be difficult to replicate in future periods. The organic growth rate for total service revenues over the past eight quarters reflects reduced retrieval/re-file activity and a related decrease in transportation revenues within our Global RIM Business segment. The increases in organic service revenue growth rates of 7.6%, 7.1% and 6.1% in the second, third and fourth quarters of 2018 reflect a strong contribution from our secure shredding business, which benefited from higher recycled paper prices, higher destruction activity and acquisitions of customer relationships. Organic service revenue growth declined to 1.8%, negative 2.0%, negative 3.0% and negative 0.7% for the first, second, third and fourth quarters of 2019, respectively, reflecting declining recycled paper prices and moderation of destruction activity compared to previous quarters. We expect these trends to continue into 2020. 48 OPERATING EXPENSES Cost of Sales Consolidated cost of sales (excluding depreciation and amortization) consists of the following expenses (in thousands): Year Ended December 31, Percentage Change % of Consolidated Revenues Labor Facilities Transportation Product Cost of Sales and Other $ $ 2019 814,459 697,330 162,905 $ 2018 818,729 651,114 158,528 158,621 165,583 Total Cost of Sales $ 1,833,315 $ 1,793,954 $ Dollar Change Actual (4,270) 46,216 4,377 (6,962) 39,361 (0.5)% 7.1 % 2.8 % (4.2)% 2.2 % Constant Currency 2019 2.2 % 19.1% 19.4% 2018 9.5 % 16.4% 15.4% 5.1 % 3.8% 3.8% (1.4)% 3.7% 3.9% 4.8 % 43.0% 42.5% Year Ended December 31, $ $ 2018 818,729 651,114 158,528 2017 786,314 581,112 142,184 $ 32,415 70,002 16,344 Percentage Change % of Consolidated Revenues Dollar Change Actual Constant Currency 2018 2017 4.1% 12.0% 11.5% 6.7% 7.8% 4.7% 19.4% 20.4% 12.5% 15.4% 15.1% 12.2% 3.8% 3.7% 8.0% 3.9% 4.0% 8.4% 42.5% 43.3% Labor Facilities Transportation Product Cost of Sales and Other 165,583 155,215 10,368 Total Cost of Sales $ 1,793,954 $ 1,664,825 $ 129,129 Labor Percentage Change (Favorable)/ Unfavorable (0.3)% 1.0 % — % (0.2)% 0.5 % Percentage Change (Favorable)/ Unfavorable (1.0)% 0.3 % 0.1 % (0.1)% (0.8)% Labor expenses decreased to 19.1% of consolidated revenues in the year ended December 31, 2019 compared to 19.4% in the year ended December 31, 2018. The decrease in labor expenses as a percentage of consolidated revenues was primarily driven by improvements in our Global RIM Business segment, partially attributable to ongoing cost management actions. On a constant dollar basis, labor expenses for the year ended December 31, 2019 increased by $17.4 million, or 2.2%, compared to the prior year period, primarily driven by recent acquisitions in our Adjacent Businesses operating segment within our Corporate and Other Business segment, as well as increased labor costs related to the growth of our shredding operations within our Global RIM Business segment. Facilities Facilities expenses increased to 16.4% of consolidated revenues in the year ended December 31, 2019 compared to 15.4% in the year ended December 31, 2018. The 100 basis point increase in facilities expenses as a percentage of consolidated revenues was primarily driven by acquisitions in our Global Data Center Business segment and our Adjacent Businesses operating segment within our Corporate and Other Business segment. On a constant dollar basis, facilities expenses for the year ended December 31, 2019 increased by $60.3 million, or 9.5%, compared to the prior year period, driven by higher rent expense, insurance costs, utilities and building maintenance, in part driven by the acquisitions mentioned above. Transportation Transportation expenses remained constant at 3.8% of consolidated revenues for the year ended December 31, 2019 compared to 3.8% for the year ended December 31, 2018. This was primarily driven by increases in third party carrier expenses, in part due to recent acquisitions in our Adjacent Businesses operating segment within our Corporate and Other Business segment, offset by a decrease in transportation costs within our Global RIM Business segment. On a constant dollar basis, transportation expenses for the year ended December 31, 2019 increased by $7.9 million, or 5.1%, compared to the prior year period, primarily driven by increases in third party carrier expenses, in part due to recent acquisitions in our Adjacent Businesses operating segment within our Corporate and Other Business segment. 49 Product Cost of Sales and Other Product cost of sales and other, which includes cartons, media and other service, storage and supply costs and is highly correlated to service revenue streams, particularly project revenues, were 3.7% of consolidated revenues for the year ended December 31, 2019 compared to 3.9% in the year ended December 31, 2018. On a constant dollar basis, product cost of sales and other decreased by $2.2 million, or 1.4%, compared to the prior year period, primarily driven by lower special project costs. Selling, General and Administrative Expenses Selling, general and administrative expenses consists of the following expenses (in thousands): Year Ended December 31, Percentage Change % of Consolidated Revenues 2019 2018 Dollar Change Actual Constant Currency 2019 2018 Percentage Change (Favorable)/ Unfavorable $ 563,965 $ 577,451 $ (13,486) (2.3)% (0.5)% 13.2% 13.7% (0.5)% 245,704 162,606 19,389 257,306 153,601 18,625 (11,602) 9,005 764 (4.5)% (2.8)% 5.8% 6.1% 5.9 % 4.1 % 7.1 % 3.8% 3.6% 6.4 % 0.5% 0.4% (0.3)% 0.2 % 0.1 % $ 991,664 $ 1,006,983 $ (15,319) (1.5)% 0.2 % 23.3% 23.8% (0.5)% Year Ended December 31, Percentage Change % of Consolidated Revenues 2018 2017 Dollar Change Actual Constant Currency 2018 2017 Percentage Change (Favorable)/ Unfavorable $ 577,451 $ 537,127 $ 40,324 7.5% 7.9% 13.7% 14.0% (0.3)% 257,306 153,601 18,625 253,117 132,110 14,826 4,189 21,491 3,799 1.7% 16.3% 25.6% 1.6% 6.1% 6.6% 16.4% 3.6% 3.4% 29.4% 0.4% 0.4% (0.5)% 0.2 % — % $ 1,006,983 $ 937,180 $ 69,803 7.4% 7.7% 23.8% 24.4% (0.6)% General and Administrative Sales, Marketing and Account Management Information Technology Bad Debt Expense Total Selling, General and Administrative Expenses General and Administrative Sales, Marketing and Account Management Information Technology Bad Debt Expense Total Selling, General and Administrative Expenses General and Administrative General and administrative expenses decreased to 13.2% of consolidated revenues for the year ended December 31, 2019 compared to 13.7% for the year ended December 31, 2018. General and administrative expenses for the year ended December 31, 2018 includes $11.0 million of indirect expenses associated with a value-added tax matter in the Netherlands (the "Netherlands VAT Matter"), as described in Note 2.y. to Notes to Consolidated Financial Statements included in this Annual Report. On a constant dollar basis, excluding the impact of the Netherlands VAT Matter, general and administrative expenses for the year ended December 31, 2019 increased by $8.5 million, or 1.5%, compared to the prior year period. The increase in general and administrative expenses as a percentage of consolidated revenues was driven primarily by higher compensation expense and professional fees within our Corporate and Other Business segment, primarily associated with our global operations support team that is tasked with driving operational improvements and continued investment in innovation and product development, as well as acquisitions in our Adjacent Businesses operating segment within our Corporate and Other Business segment. The increase in compensation expense is primarily the result of merit-based increases as well as increased headcount, partially offset by a reduction in variable compensation expense. 50 Sales, Marketing & Account Management Sales, marketing and account management expenses decreased to 5.8% of consolidated revenues for the year ended December 31, 2019 compared to 6.1% for the year ended December 31, 2018. The decrease in sales, marketing and account management expenses as a percentage of consolidated revenues was driven by a decrease in compensation expense, primarily due to lower commissions expense, as well as a decrease in marketing costs. On a constant dollar basis, sales, marketing and account management expenses for the year ended December 31, 2019 decreased by $7.1 million, or 2.8%, compared to the prior year period, primarily driven by lower marketing costs. Information Technology IT expenses increased to 3.8% of consolidated revenues for the year ended December 31, 2019 compared to 3.6% for the year ended December 31, 2018. IT expenses as a percentage of consolidated revenues reflect an increase in professional fees and compensation expense, primarily related to information security costs and investments in innovation and product development. On a constant dollar basis, IT expenses for the year ended December 31, 2019 increased by $10.8 million, or 7.1%, compared to the prior year period, primarily driven by an increase in professional fees and compensation expense, primarily related to information security costs and investments in innovation and product development. Bad Debt Expense We maintain an allowance for doubtful accounts that is calculated based on our past loss experience, current and prior trends in our aged receivables, current economic conditions, and specific circumstances of individual receivable balances. We continue to monitor our customers' payment activity and make adjustments based on their financial condition and in light of historical and expected trends. Bad debt expense for the year ended December 31, 2019 increased by $1.2 million on a constant dollar basis compared to the year ended December 31, 2018, primarily driven by higher bad debt expense associated with our Global RIM Business segment. Depreciation and Amortization Our depreciation and amortization charges result primarily from depreciation related to storage systems, which include racking structures, buildings, building and leasehold improvements and computer systems hardware and software. Amortization relates primarily to customer relationship intangible assets, contract fulfillment costs and data center lease-based intangible assets. Both depreciation and amortization are impacted by the timing of acquisitions. Depreciation expense increased $3.6 million, or 0.8%, on a reported dollar basis for the year ended December 31, 2019 compared to the year ended December 31, 2018. See Note 2.f. to Notes to Consolidated Financial Statements included in this Annual Report for additional information regarding the useful lives over which our property, plant and equipment is depreciated. Amortization expense increased $15.1 million, or 8.1%, on a reported dollar basis for the year ended December 31, 2019 compared to the year ended December 31, 2018. Significant Acquisition Costs Significant Acquisition Costs for the years ended December 31, 2019, 2018 and 2017 were approximately $13.3 million, $50.7 million and $84.9 million, respectively, and primarily consisted of employee severance costs, facility integration costs and advisory and professional fees associated with the Recall Transaction. Restructuring Charges Restructuring Charges were approximately $48.6 million for the year ended December 31, 2019, and primarily consisted of employee severance costs and professional fees associated with Project Summit. 51 Gain on Disposal/Write-Down of Property, Plant and Equipment, Net Consolidated gain on disposal/write-down of property, plant and equipment, net, for the year ended December 31, 2019 was approximately $63.8 million. The gain consisted primarily of gains associated with (i) sale and sale-leaseback transactions involving the sales of facilities in the United States of approximately $67.8 million and (ii) the sale of certain land and buildings in the United Kingdom of approximately $36.0 million. These gains were partially offset by losses primarily associated with (i) the impairment charge on the assets associated with the select offerings within our Iron Cloud portfolio (as described below) and (ii) the write-down of certain property, plant and equipment in the United States of approximately $15.7 million. During the second quarter of 2019, we began exploring strategic options regarding how to maintain and support the infrastructure of select offerings within our Iron Mountain Iron Cloud (“Iron Cloud”) portfolio. As a result, during the second quarter of 2019, we performed a long-lived asset impairment analysis on the assets associated with these select offerings and concluded that the associated carrying value of the long-lived assets (which consisted entirely of property, plant and equipment) was not recoverable based upon the underlying cash flows associated with these select offerings. On September 30, 2019, we entered into an agreement (the “Iron Cloud Outsourcing Agreement”) with a wholesale provider of data infrastructure and data management services to outsource the operation, infrastructure management and maintenance and delivery of select offerings within our Iron Cloud portfolio. In conjunction with the entry into the Iron Cloud Outsourcing Agreement, we also sold certain IT infrastructure assets and the rights to certain hardware and software maintenance contracts used to deliver these Iron Cloud offerings. As a result of our long-lived asset impairment analysis and sale of certain IT infrastructure assets and rights to certain hardware and software maintenance contracts, we recognized an impairment charge and a loss on sale of the assets totaling approximately $25.0 million during the year ended December 31, 2019. Consolidated gain on disposal/write-down of property, plant and equipment, net for the year ended December 31, 2018 was $73.6 million. The gain consisted primarily of (i) the gain on sale of real estate for the sale of buildings in the United Kingdom of approximately $63.8 million and (ii) gains associated with the involuntary conversion of assets included in a facility that we own in Argentina which was partially destroyed in a fire in 2014, for which we received insurance proceeds in excess of the carrying amount of such assets during the fourth quarter of 2018. See Note 10 to Notes to Consolidated Financial Statements included in this Annual Report. OTHER EXPENSES, NET Interest Expense, Net Consolidated interest expense, net increased $9.7 million to $419.3 million for the year ended December 31, 2019 from $409.6 million for the year ended December 31, 2018. The increase in interest expense, net during the year ended December 31, 2019 compared to the year ended December 31, 2018 was the result of higher average debt outstanding during 2019. Our weighted average interest rate was 4.8% and 4.9% at December 31, 2019 and 2018, respectively. See Note 4 to Notes to Consolidated Financial Statements included in this Annual Report for additional information regarding our indebtedness. Other Expense (Income), Net Other expense (income), net consists of the following (in thousands): Foreign currency transaction losses (gains), net Other, net Other Expense (Income), Net Foreign Currency Transaction Losses (Gains) Year Ended December 31, 2019 24,852 9,046 33,898 $ $ 2018 (15,567) $ 3,875 (11,692) $ $ $ Dollar Change 40,419 5,171 45,590 We recorded net foreign currency transaction losses of $24.9 million in the year ended December 31, 2019, based on period-end exchange rates. These losses resulted primarily from the impact of changes in the exchange rate of the British pound sterling against the United States dollar compared to December 31, 2018 on our intercompany balances with and between certain of our subsidiaries. 52 We recorded net foreign currency transaction gains of $15.6 million in the year ended December 31, 2018, based on period-end exchange rates. These gains resulted primarily from the impact of changes in the exchange rate of each of the British pound sterling and Canadian dollar against the United States dollar compared to December 31, 2017 on our intercompany balances with and between certain of our subsidiaries and the Euro Notes (as defined below). These gains were partially offset by losses resulting primarily from the impact of changes in the exchange rate of each of the Australian dollar, Brazilian real and the Turkish lira against the United States dollar compared to December 31, 2017 on our intercompany balances with and between certain of our subsidiaries. Provision (Benefit) for Income Taxes Our effective tax rates for the years ended December 31, 2019 and 2018 were 18.3% and 10.4%, respectively. Our effective tax rate is subject to variability in the future due to, among other items: (1) changes in the mix of income between our QRSs and our TRSs, as well as among the jurisdictions in which we operate; (2) tax law changes; (3) volatility in foreign exchange gains and losses; (4) the timing of the establishment and reversal of tax reserves; and (5) our ability to utilize net operating losses that we generate. On December 22, 2017, the Tax Reform Legislation was enacted into law in the United States. The Tax Reform Legislation amended the Code to reduce tax rates and modify policies, credits and deductions for businesses and individuals. The components of the Tax Reform Legislation are described in detail in Note 7 to Notes to Consolidated Financial Statements included in our Annual Report. One of the primary components of the Tax Reform Legislation was a reduction in the United States corporate federal income tax rate from 35.0% to 21.0% for taxable years beginning after December 31, 2017. The primary reconciling items between the federal statutory tax rate of 21.0% and our overall effective tax rate for the year ended December 31, 2019 were the benefit derived from the dividends paid deduction of $40.6 million and the impact of differences in the tax rates at which our foreign earnings are subject to, resulting in a tax provision of $8.6 million. The primary reconciling items between the federal statutory tax rate of 21.0% and our overall effective tax rate for the year ended December 31, 2018 were the benefit derived from the dividends paid deduction of $35.2 million, the impact of differences in the tax rates at which our foreign earnings are subject to, resulting in a tax provision of approximately $1.0 million and a discrete tax benefit of approximately $14.0 million associated with the resolution of a tax matter. As a REIT, we are entitled to a deduction for dividends paid, resulting in a substantial reduction of federal income tax expense. As a REIT, substantially all of our income tax expense will be incurred based on the earnings generated by our foreign subsidiaries and our domestic TRSs. We are subject to income taxes in the United States and numerous foreign jurisdictions. We are subject to examination by various tax authorities in jurisdictions in which we have business operations or a taxable presence. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in changes in our estimates. 53 INCOME (LOSS) FROM CONTINUING OPERATIONS and ADJUSTED EBITDA The following table reflects the effect of the foregoing factors on our consolidated income from continuing operations and Adjusted EBITDA (in thousands): Income (Loss) from Continuing Operations $ Income (Loss) from Continuing Operations as a percentage of Consolidated Revenue Year Ended December 31, 2019 268,211 $ 2018 367,558 Dollar Change $ (99,347) Percentage Change (27.0)% 6.3% 8.7% Adjusted EBITDA Adjusted EBITDA Margin $ 1,437,605 $ 1,424,824 $ 12,781 0.9 % 33.7% 33.7% Income (Loss) from Continuing Operations $ Year Ended December 31, 2018 367,558 $ 2017 178,015 Dollar Change Percentage Change $ 189,543 106.5% Income (Loss) from Continuing Operations as a percentage of Consolidated Revenue Adjusted EBITDA 8.7% 4.6% $ 1,424,824 $ 1,243,573 $ 181,251 14.6% Adjusted EBITDA Margin 33.7% 32.3% Consolidated Adjusted EBITDA for the year ended December 31, 2019 increased by $12.8 million, or 0.9%, and consolidated Adjusted EBITDA Margin remained consistent with the year ended December 31, 2018. Consolidated Adjusted EBITDA for the year ended December 31, 2018 was negatively impacted by $11.0 million of indirect tax expenses associated with the Netherlands VAT Matter that did not repeat in 2019. Excluding the impact of the Netherlands VAT Matter, consolidated Adjusted EBITDA increased $1.7 million for the year ended December 31, 2019 compared to the year ended December 31, 2018, primarily due to lower variable compensation expense and the impact of cost management actions, partially offset by increased labor costs in our secure shredding business and higher technology costs associated with information security investments. Consolidated Adjusted EBITDA for the year ended December 31, 2018 increased by $181.3 million, or 14.6%, compared to the year ended December 31, 2017, primarily due to acquisitions within our Global Data Center Business segment, the adoption of ASU 2014-09 and synergies associated with our acquisition of Recall. Segment Analysis (in thousands) See Note 9 to Notes to Consolidated Financial Statements included in this Annual Report for a description of our reportable operating segments. 54 Global RIM Business Storage Rental Service Segment Revenue Year Ended December 31, 2019 $ 2,320,076 2018 $ 2,301,344 1,492,357 1,541,256 $ 3,812,433 $ 3,842,600 Segment Adjusted EBITDA(1) $ 1,563,223 $ 1,569,353 Segment Adjusted EBITDA Margin(2) 41.0% 40.8% Storage Rental Service Segment Revenue Segment Adjusted EBITDA(1) Year Ended December 31, 2018 $ 2,301,344 2017 $ 2,261,831 1,541,256 1,444,279 $ 3,842,600 $ 1,569,353 $ 3,706,110 $ 1,470,579 Percentage Change Dollar Change Actual Constant Currency Organic Growth 18,732 (48,899) (30,167) (6,130) 0.8 % (3.2)% (0.8)% 3.0 % (1.0)% 1.4 % 2.2 % (1.3)% 0.8 % Percentage Change Dollar Change Actual Constant Currency Organic Growth 39,513 96,977 136,490 98,774 1.7% 6.7% 3.7% 2.0% 7.1% 4.0% 2.3% 5.1% 3.4% $ $ $ $ $ $ Segment Adjusted EBITDA Margin(2) 40.8% 39.7% _______________________________________________________________________________ (1) See "Non-GAAP Measures—Adjusted EBITDA" in this Annual Report for the definitions of Adjusted EBITDA and Adjusted EBITDA Margin, a reconciliation of Adjusted EBITDA to Income (Loss) from Continuing Operations and a discussion of why we believe these non-GAAP measures provide relevant and useful information to our current and potential investors. (2) Segment Adjusted EBITDA Margin is calculated by dividing Segment Adjusted EBITDA by total segment revenues. For the year ended December 31, 2019, reported revenue in our Global RIM Business segment decreased 0.8%, compared to the year ended December 31, 2018, due to unfavorable fluctuations in foreign currency exchange rates, partially offset by organic revenue growth and the favorable net impact of acquisitions/dispositions. Organic revenue growth of 0.8% was primarily the result of organic storage rental revenue growth of 2.2% driven by revenue management. In addition, negative organic service revenue growth of 1.3% was driven by continued declines in recycled paper prices, lower destructions and reduced retrieval/re-file and related transportation activity, partially offset by growth in our secure shredding revenue and increased project activity. Adjusted EBITDA Margin increased 20 basis points during the year ended December 31, 2019 compared to the year ended December 31, 2018, primarily driven by lower compensation expense and other employee related costs, partially offset by increased facility rent expense and the impact of lower recycled paper prices. The decrease in compensation expense is primarily due to a reduction in variable compensation expense, partially offset by increased labor costs related to growth in our secure shredding operations. For the year ended December 31, 2018, reported revenue in our Global RIM Business segment increased 3.7% compared to the year ended December 31, 2017, due to organic revenue growth, the favorable net impact of acquisitions/divestitures and the adoption of ASU 2014-09, partially offset by unfavorable fluctuations in foreign currency exchange rates. Organic revenue growth of 3.4% was primarily the result of organic storage rental revenue growth of 2.3%, driven by revenue management and organic service revenue growth of 5.1%, driven by growth in secure shredding revenue, in part due to higher recycled paper prices and acquisitions of customer relationships, as well as increased project and destruction activity. The net impact of acquisitions/divestitures and the adoption of ASU 2014-09 contributed 0.6% to the reported revenue growth rates in our Global RIM Business segment for the year ended December 31, 2018, compared to the year ended December 31, 2017. Adjusted EBITDA Margin increased 110 basis points during the year ended December 31, 2018 compared to the year ended December 31, 2017, primarily driven by a decrease in wages and benefits as a percentage of segment revenue, partially attributable to synergies associated with our acquisition of Recall, cost management initiatives, the capitalization of certain commissions as a result of our adoption of ASU 2014-09 and the benefit of revenue management. 55 Global Data Center Business Storage Rental Service Segment Revenue Segment Adjusted EBITDA(1) Segment Adjusted EBITDA Margin(2) Storage Rental Service Segment Revenue Segment Adjusted EBITDA(1) Year Ended December 31, 2019 246,925 10,226 257,151 121,517 2018 218,675 10,308 228,983 99,574 $ $ $ 47.3% 43.5% Year Ended December 31, 2018 218,675 10,308 228,983 99,574 2017 35,839 1,855 37,694 11,275 $ $ $ Dollar Change 28,250 (82) 28,168 21,943 Dollar Change 182,836 8,453 191,289 88,299 $ $ $ $ $ $ $ $ $ $ $ $ Percentage Change Actual 12.9 % (0.8)% 12.3 % Constant Currency Organic Growth 13.4 % (0.7)% 12.8 % 5.3 % (4.8)% 4.8 % Percentage Change Actual 510.2% 455.7% 507.5% Constant Currency Organic Growth 510.2% 455.7% 507.5% 8.2% 24.5% 9.0% Segment Adjusted EBITDA Margin(2) 43.5% 29.9% _______________________________________________________________________________ (1) See "Non-GAAP Measures—Adjusted EBITDA" in this Annual Report for the definitions of Adjusted EBITDA and Adjusted EBITDA Margin, a reconciliation of Adjusted EBITDA to Income (Loss) from Continuing Operations and a discussion of why we believe these non-GAAP measures provide relevant and useful information to our current and potential investors. (2) Segment Adjusted EBITDA Margin is calculated by dividing Segment Adjusted EBITDA by total segment revenues. For the year ended December 31, 2019, reported revenue in our Global Data Center Business segment increased 12.3% compared to the year ended December 31, 2018, primarily due to the impact of acquisitions (see Note 6 of Notes to Consolidated Financial Statements included in this Annual Report for additional acquisition details). The impact of acquisitions contributed 8.0% to the reported revenue growth rate in our Global Data Center Business segment for the year ended December 31, 2019 compared to the prior year period. Organic storage rental revenue growth in our Global Data Center Business segment was 5.3% for the year ended December 31, 2019 compared to the prior year period, primarily related to a $5.4 million lease modification fee that benefited organic storage rental revenue growth by 2.5%. Adjusted EBITDA Margin increased 380 basis points during the year ended December 31, 2019 compared to the year ended December 31, 2018 primarily due to the impact of cost management actions, the lease modification fee described above and a $4.0 million contractual settlement, partially offset by higher facilities costs, in part due to acquisitions, and increased overhead to support the growth of this business. 56 Corporate and Other Business Storage Rental Service Segment Revenue Year Ended December 31, 2019 $ 114,086 2018 $ 102,436 78,914 51,742 $ 193,000 $ 154,178 Segment Adjusted EBITDA(1) $ (247,135) $ (244,103) Segment Adjusted EBITDA(1) as a Percentage of Consolidated Revenue (5.8)% (5.8)% Storage Rental Service Segment Revenue Segment Adjusted EBITDA(1) Segment Adjusted EBITDA(1) as a Percentage of Consolidated Revenue Year Ended December 31, 2018 $ 102,436 51,742 $ 2017 79,887 21,887 $ 154,178 $ (244,103) $ 101,774 $ (238,281) (5.8)% (6.2)% Percentage Change Dollar Change Actual Constant Currency Organic Growth $ $ $ $ $ $ 11,650 27,172 38,822 (3,032) Dollar Change 22,549 29,855 52,404 (5,822) 11.4% 52.5% 25.2% 11.9% 55.0% 26.3% 3.2% 8.2% 4.9% Percentage Change Actual 28.2% 136.4% 51.5% Constant Currency Organic Growth 28.4% 143.9% 52.6% 3.7% 21.2% 7.5% _______________________________________________________________________________ (1) See "Non-GAAP Measures—Adjusted EBITDA" in this Annual Report for the definition of Adjusted EBITDA, a reconciliation of Adjusted EBITDA to Income (Loss) from Continuing Operations and a discussion of why we believe this non-GAAP measure provides relevant and useful information to our current and potential investors. For the year ended December 31, 2019, reported revenue in our Corporate and Other Business segment increased 25.2% compared to the year ended December 31, 2018, primarily due to the impact of acquisitions. The impact of acquisitions contributed 21.4% to the reported revenue growth rate in our Corporate and Other Business segment for the year ended December 31, 2019 compared to the prior year period. Adjusted EBITDA in our Corporate and Other Business segment decreased $3.0 million in the year ended December 31, 2019 compared to the year ended December 31, 2018. Adjusted EBITDA for the year ended December 31, 2018 was negatively impacted by $11.0 million of indirect tax expenses associated with the Netherlands VAT Matter that did not repeat in 2019. Excluding the impact of the Netherlands VAT Matter, Adjusted EBITDA in our Corporate and Other Business segment decreased $14.1 million in the year ended December 31, 2019 compared to the year ended December 31, 2018, primarily driven by higher compensation expense and professional fees associated with investments in our global operations support team that is tasked with driving operational improvements and continued investment in innovation and product development, partially offset by profitability associated with recent acquisitions in our Adjacent Businesses operating segment. The increase in compensation expense is primarily the result of merit-based increases as well as increased headcount, partially offset by a reduction in variable compensation expense. 57 Liquidity and Capital Resources Project Summit As disclosed above, in October 2019, we announced Project Summit. We estimate that the implementation of Project Summit will result in total costs of approximately $240.0 million. During the fourth quarter of 2019, we incurred approximately $48.6 million of costs related to Project Summit which were comprised entirely of Restructuring Charges, primarily related to employee severance costs and professional fees. Cash Flows The following is a summary of our cash balances and cash flows (in thousands) as of and for the years ended December 31, Cash flows from operating activities—continuing operations $ Cash flows from investing activities—continuing operations Cash flows from financing activities—continuing operations Cash and cash equivalents at the end of year $ 2019 966,655 (735,946) (198,973) 193,555 $ 2018 936,544 (2,230,128) 550,678 165,485 2017 724,259 (599,448) 540,425 925,699 a. Cash Flows from Operating Activities For the year ended December 31, 2019, net cash flows provided by operating activities increased by $30.1 million compared to the prior year period primarily due to a decrease in cash used in working capital of $47.6 million, primarily related to the timing of collections of accounts receivable and certain prepaid and accrued expenses, partially offset by a decrease in net income (including non-cash charges and realized foreign exchange losses) of $17.5 million. b. Cash Flows from Investing Activities Our business requires capital expenditures to maintain our ongoing operations, support our expected revenue growth and new products and services, and increase our profitability. These expenditures are included in the cash flows from investing activities. The nature of our capital expenditures has evolved over time along with the nature of our business. Our capital goes to support business-line growth and our ongoing operations, but we also expend capital to support the development and improvement of products and services and projects designed to increase our profitability. These expenditures are generally discretionary in nature. Our significant investing activities for the year ended December 31, 2019 are highlighted below: • We paid cash for acquisitions (net of cash acquired) of $58.2 million, primarily funded by borrowings under our Revolving Credit Facility. • We paid cash for capital expenditures of $693.0 million. Our business requires capital expenditures to maintain our ongoing operations, support our expected revenue growth and new products and services, and increase our profitability. All of these expenditures are included in the cash flows from investing activities. Additional details of our capital spending is included in the Capital Expenditures section below. • We acquired customer relationships, and incurred both customer inducements (which consists of permanent withdrawal fees following the adoption of ASU 2014-09) and Contract Fulfillment Costs (as defined in Note 2.l. to Notes to Consolidated Financial Statements included in this Annual Report) and third-party commissions for the year ended December 31, 2019 of $46.1 million, $9.4 million and $76.2 million, respectively. • We paid $19.2 million as part of our investment in the MakeSpace JV (as discussed above). • We received proceeds of $166.1 million primarily related to the sale of facilities in the United States and the United Kingdom. 58 c. Cash Flows from Financing Activities Our significant financing activities for the year ended December 31, 2019 included: • Net proceeds of $987.5 million associated with the issuance of the 47/8% Senior Notes due 2029 (as defined below). • Net payments of $475.3 million primarily associated with the repayments on our Revolving Credit Facility. • Payment of dividends in the amount of $704.5 million on our common stock. Capital Expenditures We present two categories of capital expenditures: (1) Growth Investment Capital Expenditures and (2) Recurring Capital Expenditures with the following sub-categories: (i) Real Estate, (ii) Non-Real Estate, (iii) Data Center and (iv) Innovation (for growth investment only). Growth Investment Capital Expenditures: • Real Estate: Expenditures primarily related to investments in land, buildings, building improvements, leasehold improvements and racking structures to grow our revenues or achieve operational efficiencies. • Non-Real Estate: Expenditures that support the growth of our business, and/or increase our profitability, such as customer-inventory technology systems, security upgrades or system enhancements. • Data Center: Expenditures primarily related to investments in new construction of data center facilities (including the acquisition of land and development of facilities) or capacity expansion in existing buildings. • Innovation: Discretionary capital expenditures in significant new products and services in new, existing or adjacent business opportunities. Recurring Capital Expenditures: • Real Estate: Expenditures primarily related to the replacement of components of real estate assets such as buildings, building improvements, leasehold improvements and racking structures. • Non-Real Estate: Expenditures primarily related to the replacement of customer-facing assets such as containers and shred bins, warehouse equipment, fixtures, computer hardware, or third-party or internally-developed software assets. • Data Center: Expenditures related to the upgrade or re-configuration of existing data center assets. 59 The following table presents our capital spend for 2019, 2018 and 2017 organized by the type of the spending as described above. Nature of Capital Spend (in thousands) Growth Investment Capital Expenditures: Real Estate Non-Real Estate Data Center Innovation Total Growth Investment Capital Expenditures Recurring Capital Expenditures: Real Estate Non-Real Estate Data Center Total Recurring Capital Expenditures Total Capital Spend (on accrual basis) Net increase (decrease) in prepaid capital expenditures Net decrease (increase) in accrued capital expenditures(1) 2019 2018 2017 $ 133,093 $ 138,307 $ 139,822 47,221 402,741 14,705 597,760 55,444 28,882 8,589 92,915 690,675 510 1,798 52,737 162,666 15,857 369,567 73,146 23,187 9,051 105,384 474,951 (1,844) (13,045) 460,062 $ 56,297 92,265 20,583 308,967 77,660 29,721 332 107,713 416,680 1,629 (75,178) 343,131 Total Capital Spend (on cash basis) $ 692,983 $ ___________________________________________________________________ (1) The amount at December 31, 2017 includes approximately $66,800 related to a financing lease associated with our data center in Manassas, Virginia. Excluding capital expenditures associated with potential future acquisitions, opportunistic real estate investments and capital expenditures associated with Project Summit, we expect our recurring capital expenditures on real estate and non-real estate, as well as non-real estate growth investment capital expenditures, to be approximately $140.0 million to $160.0 million, our capital expenditures on our Global Data Center Business to be approximately $200.0 million and our capital expenditures on real estate growth investment and innovation to be approximately $150.0 million to $175.0 million in the year ending December 31, 2020. Dividends See Note 12 to Notes to Consolidated Financial Statements included in this Annual Report for information on dividends. 60 Financial Instruments and Debt Financial instruments that potentially subject us to credit risk consist principally of cash and cash equivalents (including money market funds and time deposits) and accounts receivable. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund to a maximum of 1% of the fund total assets or in any one financial institution to a maximum of $75.0 million. As of December 31, 2019, our cash and cash equivalents balance, including restricted cash, was $193.6 million. Long-term debt as of December 31, 2019 is as follows (in thousands): December 31, 2019 Unamortized Deferred Financing Costs Carrying Amount Debt (inclusive of discount) Revolving Credit Facility Term Loan A Term Loan B Australian Dollar Term Loan (the "AUD Term Loan") UK Bilateral Revolving Credit Facility (the "UK Bilateral Facility") 43/8% Senior Notes due 2021 (the "43/8% Notes") 6% Senior Notes due 2023 53/8% CAD Senior Notes due 2023 (the "CAD Notes due 2023") 53/4% Senior Subordinated Notes due 2024 3% Euro Senior Notes due 2025 (the "Euro Notes") 37/8% GBP Senior Notes due 2025 (the "GBP Notes due 2025") 53/8% Senior Notes due 2026 (the "53/8% Notes") 47/8% Senior Notes due 2027 (the "47/8% Notes due 2027") 51/4% Senior Notes due 2028 (the "51/4% Notes") 47/8% Senior Notes due 2029 (the "47/8% Notes due 2029") Real Estate Mortgages, Financing Lease Liabilities and Other Accounts Receivable Securitization Program Mortgage Securitization Program Total Long-term Debt Less Current Portion Long-term Debt, Net of Current Portion $ 348,808 $ 228,125 686,395 226,924 184,601 500,000 600,000 192,058 1,000,000 336,468 527,432 250,000 1,000,000 825,000 1,000,000 523,671 272,062 50,000 8,751,544 (389,013) $ 8,362,531 $ 336,755 228,125 678,902 224,611 182,800 497,564 595,973 189,987 993,591 333,006 521,623 247,244 988,980 815,258 985,896 523,265 271,981 49,018 (12,053) $ — (7,493) (2,313) (1,801) (2,436) (4,027) (2,071) (6,409) (3,462) (5,809) (2,756) (11,020) (9,742) (14,104) (406) (81) (982) (86,965) — 8,664,579 (389,013) (86,965) $ 8,275,566 See Note 4 to Notes to Consolidated Financial Statements included in this Annual Report for additional information regarding our long-term debt. a. Credit Agreement On August 21, 2017, we entered into a new credit agreement (the "Credit Agreement") which amended and restated our then existing credit agreement which consisted of a revolving credit facility (the "Former Revolving Credit Facility") and a term loan and was scheduled to terminate on July 6, 2019. The Credit Agreement consists of a revolving credit facility (the "Revolving Credit Facility") and a term loan (the "Term Loan A"). The maximum amount permitted to be borrowed under the Revolving Credit Facility is $1,750.0 million. The original principal amount of the Term Loan A was $250.0 million. Under the Revolving Credit Facility, we had the option to request additional commitments of up to $500.0 million, in the form of term loans or through increased commitments under the Revolving Credit Facility, subject to the conditions specified in the Credit Agreement. The Credit Agreement was originally scheduled to mature on August 21, 2022, at which point all obligations were to become due. 61 On March 22, 2018, we entered into an amendment (the “March 2018 Amendment”) to the Credit Agreement which provided us with the option to request additional commitments of up to approximately $1,260.0 million under the Credit Agreement in the form of term loans or through increased commitments under the Revolving Credit Facility, subject to the conditions specified in the Credit Agreement. On June 4, 2018, we entered into another amendment (the "June 2018 Amendment") to the Credit Agreement which (i) reduced interest rate margins applicable to existing and future borrowings under the Revolving Credit Facility and Term Loan A by 0.25% and (ii) extended the maturity date of the Credit Agreement to June 4, 2023. The Term Loan A is to be paid in quarterly installments in an amount equal to $3.1 million per quarter, with the remaining balance due on June 4, 2023. On December 20, 2019, we entered into an amendment (the “December 2019 Amendment”) to the Credit Agreement. The December 2019 Amendment amended the definition of EBITDA and certain other definitions and restrictive covenants contained in the Credit Agreement. The Revolving Credit Facility enables IMI and certain of its United States and foreign subsidiaries to borrow in United States dollars and (subject to sublimits) a variety of other currencies (including Canadian dollars, British pounds sterling and Euros, among other currencies) in an aggregate outstanding amount not to exceed $1,750.0 million. The amount available for borrowing under the Revolving Credit Facility as of December 31, 2019, which is based on IMI's leverage ratio, the last 12 months' earnings before interest, taxes, depreciation and amortization and rent expense ("EBITDAR"), other adjustments as defined in the Credit Agreement and current external debt, was $1,396.3 million (which amount represents the maximum availability as of such date). Available borrowings under the Revolving Credit Facility are subject to compliance with our indenture covenants as described more fully below. In connection with the March 2018 Amendment, IMI's wholly owned subsidiary, Iron Mountain Information Management, LLC ("IMIM"), entered into an incremental term loan activation notice (the "Activation Notice"), with certain lenders pursuant to which the lenders party to the Activation Notice agreed to provide commitments to fund an incremental term loan B in the original principal amount of $700.0 million (the “Term Loan B”). On March 26, 2018, IMIM borrowed the full amount of the Term Loan B, which matures on January 2, 2026. The Term Loan B was issued at 99.75% of par. The aggregate net proceeds of approximately $689.9 million, after paying commissions to the joint lead arrangers and net of the original discount, were used to repay outstanding borrowings under the Revolving Credit Facility. The Term Loan B holders benefit from the same security and guarantees as other borrowings under the Credit Agreement. The Term Loan B holders also benefit from the same affirmative and negative covenants as other borrowings under the Credit Agreement; however, the Term Loan B holders are not generally entitled to the benefits of the financial covenants under the Credit Agreement. As of December 31, 2019, we had $686.4 million outstanding on the Term Loan B and the interest rate in effect under the Term Loan B was 3.6%. The amount of debt for the Term Loan B reflects an unamortized original issue discount of $1.4 million as of December 31, 2019. b. Issuance of 47/8% Notes due 2029 In September 2019, IMI completed a private offering of $1,000.0 million in aggregate principal amount of the 47/8% Notes due 2029. The 47/8% Notes due 2029 were issued at par. The net proceeds of approximately $987.5 million from the 47/8% Notes due 2029, after paying the initial purchasers' commissions, were used to repay outstanding borrowings under the Revolving Credit Facility. c. Australian Dollar Term Loan Amendment On March 27, 2018, Iron Mountain Australia Group Pty Ltd. ("IM Australia"), a wholly owned subsidiary of IMI, amended its AUD Term Loan (the "AUD Term Loan Amendment") to (i) increase the borrowings under the AUD Term Loan from 250.0 million Australian dollars to 350.0 million Australian dollars; (ii) increase the quarterly principal payments from 6.3 million Australian dollars per year to 8.8 million Australian dollars per year; and (iii) decrease the interest rate on the AUD Term Loan from BBSY (an Australian benchmark variable interest rate) plus 4.3% to BBSY plus 3.875%. The interest rate in effect under the AUD Term Loan was 4.8% as of December 31, 2019. The AUD Term Loan matures in September 2022. All indebtedness associated with the AUD Term Loan was issued at 99% of par. The net proceeds associated with the AUD Term Loan Amendment of approximately 99.0 million Australian dollars (or approximately $75.6 million, based upon the exchange rate between the Australian dollar and the United States dollar on March 29, 2018 (the closing date of the AUD Term Loan Amendment)), net of the original discount, were used to repay outstanding borrowings under the Revolving Credit Facility. See Note 4 to Notes to Consolidated Financial Statements included in this Annual Report for additional details on the AUD Term Loan. 62 d. UK Bilateral Revolving Credit Facility On September 24, 2018, Iron Mountain (UK) PLC ("IM UK") and Iron Mountain (UK) Data Centre Limited entered into a 140.0 million British pounds sterling Revolving Credit Facility (the "UK Bilateral Facility") with Barclays Bank PLC. The maximum amount permitted to be borrowed under the UK Bilateral Facility is 140.0 million British pounds sterling, and we have the option to request additional commitments of up to 125.0 million British pounds sterling, subject to the conditions specified in the UK Bilateral Facility. The UK Bilateral Facility was fully utilized on September 24, 2018 (the closing date of the UK Bilateral Facility). The initial net proceeds received under the UK Bilateral Facility of 138.3 million British pounds sterling (or approximately $180.3 million, based upon the exchange rate between the British pound sterling and the United States dollar on September 24, 2018 (the closing date of the UK Bilateral Facility)), net of upfront fees, were used to repay borrowings under the Revolving Credit Facility. The UK Bilateral Facility is secured by certain properties in the United Kingdom. IMI and its direct and indirect 100% owned United States subsidiaries that represent the substantial majority of its United States operations guarantee all the obligations under the UK Bilateral Facility. The UK Bilateral Facility is scheduled to mature on September 23, 2022, at which point all obligations become due. The UK Bilateral Facility contains an option to extend the maturity date for an additional year, subject to the conditions specified in the UK Bilateral Facility, including the lender's consent. The UK Bilateral Facility bears interest at LIBOR plus 2.25%. The interest rate in effect under the UK Bilateral Facility as of December 31, 2019 was 3.1%. e. Accounts Receivable Securitization Program In March 2015, we entered into a $250.0 million accounts receivable securitization program (the "Accounts Receivable Securitization Program") involving several of our wholly owned subsidiaries and certain financial institutions. Under the Accounts Receivable Securitization Program, certain of our subsidiaries sell substantially all of their United States accounts receivable balances to our wholly owned special purpose entities, Iron Mountain Receivables QRS, LLC and Iron Mountain Receivables TRS, LLC (the "Accounts Receivable Securitization Special Purpose Subsidiaries"). The Accounts Receivable Securitization Special Purpose Subsidiaries use the accounts receivable balances to collateralize loans obtained from certain financial institutions. The Accounts Receivable Securitization Special Purpose Subsidiaries are consolidated subsidiaries of IMI. IMIM retains the responsibility of servicing the accounts receivable balances pledged as collateral for the Accounts Receivable Securitization Program and IMI provides a performance guaranty. The maximum availability allowed is limited by eligible accounts receivable, as defined under the terms of the Accounts Receivable Securitization Program. On July 31, 2017, we amended the Accounts Receivable Securitization Program to (i) increase the maximum amount available from $250.0 million to $275.0 million and (ii) to extend the maturity date from March 6, 2018 to July 30, 2020, at which point all obligations become due. As the Accounts Receivable Securitization Program matures on July 30, 2020, the amount outstanding under the Accounts Receivable Securitization Program is classified within the current portion of long-term debt in our Consolidated Balance Sheet as of December 31, 2019. As of December 31, 2019, the maximum availability allowed and amount outstanding under the Accounts Receivable Securitization Program was $272.1 million. The interest rate in effect under the Accounts Receivable Securitization Program was 2.8% as of December 31, 2019. Commitment fees at a rate of 40 basis points are charged on amounts made available but not borrowed under the Accounts Receivable Securitization Program. f. Letters of Credit As of December 31, 2019, we had outstanding letters of credit totaling $35.3 million, of which $4.9 million reduce our borrowing capacity under the Revolving Credit Facility (as described above). The letters of credit expire at various dates between January 2020 and January 2033. g. Debt Covenants The Credit Agreement, our indentures and other agreements governing our indebtedness contain certain restrictive financial and operating covenants, including covenants that restrict our ability to complete acquisitions, pay cash dividends, incur indebtedness, make investments, sell assets and take certain other corporate actions. The covenants do not contain a rating trigger. Therefore, a change in our debt rating would not trigger a default under the Credit Agreement, our indentures or other agreements governing our indebtedness. The Credit Agreement uses EBITDAR-based calculations as the primary measures of financial performance, including leverage and fixed charge coverage ratios. 63 Our leverage and fixed charge coverage ratios under the Credit Agreement as of December 31, 2019 and 2018, as well as our leverage ratio under our indentures as of December 31, 2019 and 2018 are as follows: Net total lease adjusted leverage ratio Net secured debt lease adjusted leverage ratio Bond leverage ratio (not lease adjusted) Fixed charge coverage ratio December 31, 2019 5.7 2.3 5.9 2.2 ______________________________________________________________ December 31, 2018 Maximum/Minimum Allowable 5.6 Maximum allowable of 6.5 2.6 Maximum allowable of 4.0 5.8 Maximum allowable of 6.5-7.0(1) 2.2 Minimum allowable of 1.5 (1) The maximum allowable leverage ratio under our indentures for the GBP Notes due 2025, the 47/8% Notes due 2027, the 51/4% Notes and the 47/8% Notes due 2029 is 7.0, while the maximum allowable leverage ratio under the indentures pertaining to our remaining senior and senior subordinated notes is 6.5. In certain instances as provided in our indentures, we have the ability to incur additional indebtedness that would result in our bond leverage ratio exceeding the maximum allowable ratio under our indentures and still remain in compliance with the covenant. Noncompliance with these leverage and fixed charge coverage ratios would have a material adverse effect on our financial condition and liquidity. _______________________________________________________________________________ Our ability to pay interest on or to refinance our indebtedness depends on our future performance, working capital levels and capital structure, which are subject to general economic, financial, competitive, legislative, regulatory and other factors which may be beyond our control. There can be no assurance that we will generate sufficient cash flow from our operations or that future financings will be available on acceptable terms or in amounts sufficient to enable us to service or refinance our indebtedness or to make necessary capital expenditures. Derivative Instruments In July 2019, we entered into forward-starting interest rate swap agreements to limit our exposure to changes in interest rates on a portion of our floating rate indebtedness once our current interest rate swaps expire in March 2022. The forward- starting interest rate swap agreements have $350.0 million in notional value, commence in March 2022 and expire in March 2024. Under the swap agreements we will receive variable rate interest payments based upon one-month LIBOR, in exchange for the payment of fixed interest rate payments at the rates specified in the interest rate swap agreements. We have designated these interest rate swap agreements as cash flow hedges. In August 2019, we entered into cross-currency swap agreements to hedge the variability of exchange rate impacts between the United States dollar and the Euro. Under the terms of the cross-currency swap agreements we notionally exchanged approximately $110.0 million at an interest rate of 6.0% for approximately 99.1 million Euros at a weighted average interest rate of approximately 3.65%. The cross-currency swap agreements, which expire in August 2023, are designated as a hedge of net investment against certain of our Euro denominated subsidiaries and require an exchange of the notional amounts at maturity. We have designated these cross-currency swap agreements as net investment hedges. See Note 3 to Notes to Consolidated Financial Statements included in this Annual Report for additional information on our derivative instruments. Equity Financing In October 2017, we entered into the Distribution Agreement with the Agents pursuant to which we may sell, from time to time, up to an aggregate sales price of $500.0 million of our common stock through the At The Market (ATM) Equity Program. Sales of our common stock made pursuant to the Distribution Agreement may be made in negotiated transactions or transactions that are deemed to be “at the market” offerings as defined in Rule 415 under the Securities Act, including sales made directly on the NYSE, or sales made to or through a market maker other than on an exchange, or as otherwise agreed between the applicable Agent and us. We intend to use the net proceeds from sales of our common stock pursuant to the At The Market (ATM) Equity Program for general corporate purposes, which may include acquisitions and investments, including acquisitions and investments in our Global Data Center Business, and repaying amounts outstanding from time to time under the Revolving Credit Facility. 64 During the quarter and year ended December 31, 2019, there were no shares of common stock sold under the At The Market (ATM) Equity Program. As of December 31, 2019, the remaining aggregate sale price of shares of our common stock available for distribution under the At The Market (ATM) Equity Program was approximately $431.2 million. See Note 12 to Notes to Consolidated Financial Statements included in this Annual Report for additional information regarding our equity financing. Acquisitions a. Acquisitions See Note 6 to Notes to Consolidated Financial Statements included in this Annual Report for information regarding our 2019 acquisitions. On January 9, 2020, we acquired the remaining 75% equity interest in OSG for cash consideration of 6,026 million Russian rubles (or approximately $95.1 million, based upon the exchange rate between the Russian ruble and the United States dollar on the closing date of the OSG Acquisition) (the "OSG Acquisition"). The OSG Acquisition will enable us to extend our Global RIM Business in Russia, Ukraine, Kazakhstan, Belarus, and Armenia. Commencing on the date of the OSG Acquisition we will fully consolidate the results of OSG within our consolidated financial statements. b. Significant Acquisition Costs and Capital Expenditures Included in Significant Acquisition Costs are certain costs associated with the Recall Transaction and the IODC Transaction. Significant Acquisition Costs associated with the Recall Transaction and the IODC Transaction and capital expenditures to integrate Recall with our existing operations ("Recall Capital Expenditures"), were $403.8 million, the substantial majority of which were incurred prior to the end of 2018. The following table presents the cumulative amount of Significant Acquisition Costs and Recall Capital Expenditures incurred for the years ended December 31, 2019, 2018 and 2017 and the cumulative amount incurred through December 31, 2019 (in thousands): Year Ended December 31, 2019 2018 2017 Cumulative Total Through December 31, 2019 Significant Acquisition Costs Recall Capital Expenditures Total $ $ 13,293 2,447 15,740 $ $ 50,665 23,640 74,305 $ $ 84,901 31,441 116,342 $ $ 327,817 75,984 403,801 65 Contractual Obligations The following table summarizes our contractual obligations as of December 31, 2019 and the anticipated effect of these obligations on our liquidity in future years (in thousands): Financing Lease Obligations(1) Long-Term Debt Obligations (excluding Financing Lease Obligations) Interest Payments(2) Operating Lease Obligations(3) Purchase, Asset Retirement and Other Obligations(4) Payments Due by Period Total 511,019 $ Less than 1 Year 1–3 Years 3–5 Years More than 5 Years $ 62,271 $ 99,879 $ 70,979 $ 277,890 8,386,949 2,241,373 2,915,409 342,430 395,344 339,469 1,026,353 2,376,165 4,642,001 713,343 615,609 568,046 505,413 564,640 1,454,918 269,975 134,127 100,688 3,989 31,171 Total(5)(6) $14,324,725 $ 1,273,641 $ 2,555,872 $ 3,524,592 $ 6,970,620 _______________________________________________________________________________ (1) Excluded from our financing lease obligations is the potential obligation related to an agreement we entered into in the fourth quarter of 2019 to lease a facility in the United Kingdom that is currently under construction. The exact terms of the lease will be determined upon the completion of building construction, which is expected to occur in late 2020. We expect the rent due in the first year of the lease to be approximately $5.0 million, and we expect the term of the lease to be approximately 25 years. (2) Amounts include variable rate interest payments, which are calculated utilizing the applicable interest rates as of December 31, 2019; see Note 4 to Notes to Consolidated Financial Statements included in this Annual Report. (3) These amounts are net of sublease income of $34.1 million in total (including $7.7 million, $10.3 million, $8.4 million and $7.7 million, in less than 1 year, 1-3 years, 3-5 years and more than 5 years, respectively). (4) Purchase commitments include obligations for future construction costs associated with the expansion of our Global Data Center Business, which represent a significant amount of the purchase commitments due in less than one year. (5) The table above excludes $35.1 million in uncertain tax positions as we are unable to make reliable estimates of the period of cash settlement, if any, with the respective taxing authorities. (6) The table above excludes $67.7 million of redeemable noncontrolling interests, which represents the estimated redemption value of the redeemable noncontrolling interests. See Note 2.v. to Notes to Consolidated Financial Statements included in this Annual Report. This table also excludes purchase commitments associated with acquisitions closed or expected to close in 2020. We expect to meet our cash flow requirements for the next twelve months from cash generated from operations, cash on hand, borrowings under the Credit Agreement and other financings (including the issuance of equity under our At The Market (ATM) Equity Program). We expect to meet our long-term cash flow requirements using the same means described above. We are currently operating above our long-term targeted leverage ratio and expect our leverage ratio to reduce over time through effective capital allocation strategies and business growth. Off-Balance Sheet Arrangements We have no off-balance sheet arrangements as defined in Regulation S-K Item 303(a)(4)(ii). 66 Net Operating Losses At December 31, 2019, we have federal net operating loss carryforwards of $152.7 million available to reduce future federal taxable income, the majority of which expire from 2024 through 2037. Of the $152.7 million, we expect to utilize $39.2 million and realize a federal tax benefit of $8.2 million. We can carry forward these net operating losses to the extent we do not utilize them in any given available year. We have state net operating loss carryforwards, which expire from 2020 through 2039, of which an insignificant state tax benefit is expected to be realized. We have assets for foreign net operating losses of $90.8 million, with various expiration dates (and in some cases no expiration date), subject to a valuation allowance of approximately 64%. Inflation Certain of our expenses, such as wages and benefits, insurance, occupancy costs and equipment repair and replacement, are subject to normal inflationary pressures. Although to date we have been able to offset inflationary cost increases with increased operating efficiencies, the negotiation of favorable long-term real estate leases and an ability to increase prices in our customer contracts (many of which contain provisions for inflationary price escalators), we can give no assurance that we will be able to offset any future inflationary cost increases through similar efficiencies, leases or increased storage rental or service charges. Item 7A. Quantitative and Qualitative Disclosures About Market Risk. Credit Risk Financial instruments that potentially subject us to credit risk consist principally of cash and cash equivalents (including money market funds and time deposits) and accounts receivable. The only significant concentrations of liquid investments as of December 31, 2019 relate to cash and cash equivalents held in money market funds with seven "Triple A" rated money market funds. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund to a maximum of 1% of the fund total assets or in any one financial institution to a maximum of $50.0 million. As of December 31, 2019, our cash and cash equivalents balance, including restricted cash, was $193.6 million. Interest Rate Risk Given the recurring nature of our revenues and the long-term nature of our asset base, we have the ability and the preference to use long-term, fixed interest rate debt to finance our business at attractive rates, thereby helping to preserve our long-term returns on invested capital. We target approximately 75% of our debt portfolio to be fixed with respect to interest rates. Occasionally, we may use interest rate swaps as a tool to maintain our targeted level of fixed rate debt. In March 2018, we entered into interest rate swap agreements to limit our exposure to changes in interest rates on a portion of our floating rate indebtedness. As of December 31, 2019, we had $350.0 million in notional value of interest rate swap agreements outstanding, which expire in March 2022. Under the interest rate swap agreements, we receive variable rate interest payments associated with the notional amount of each interest rate swap, based upon one-month LIBOR, in exchange for the payment of fixed interest rate payments (at the fixed interest rate specified in the interest rate swap agreements). In July 2019, we entered into forward-starting interest rate swap agreements to limit our exposure to changes in interest rates on a portion of our floating rate indebtedness once our current interest rate swaps expire in March 2022. The forward- starting interest rate swap agreements have $350.0 million in notional value, commence in March 2022 and expire in March 2024. Under the swap agreements we will receive variable rate interest payments based upon one-month LIBOR, in exchange for the payment of fixed interest rate payments at the rates specified in the interest rate swap agreements. We have designated these interest rate swap agreements as cash flow hedges. As of December 31, 2019, we had $1,692.5 million of variable rate debt outstanding with a weighted average variable interest rate of approximately 3.8%, and $7,059.0 million of fixed rate debt outstanding. As of December 31, 2019, approximately 81% of our total debt outstanding was fixed. If the weighted average variable interest rate on our variable rate debt had increased by 1%, our net income for the year ended December 31, 2019 would have been reduced by approximately $18.6 million. 67 See Note 3 to Notes to Consolidated Financial Statements included in this Annual Report for a discussion on our interest rate swaps and Note 4 to Notes to Consolidated Financial Statements included in this Annual Report for a discussion of our long-term indebtedness, including the fair values of such indebtedness as of December 31, 2019. Currency Risk Our international investments may be subject to risks and uncertainties related to fluctuations in currency valuation. Our reporting currency is the United States dollar. However, our international revenues and expenses are generated in the currencies of the countries in which we operate, primarily the British pound sterling, Euro, Canadian dollar, Brazilian real and the Australian dollar. Declines in the value of the local currencies in which we are paid relative to the United States dollar will cause revenues in United States dollar terms to decrease and dollar-denominated liabilities to increase in local currency. The impact of currency fluctuations on our earnings is mitigated by the fact that most operating and other expenses are also incurred and paid in the local currency. We also have several intercompany obligations between our foreign subsidiaries and IMI and our United States-based subsidiaries. In addition, our foreign subsidiaries and IME also have intercompany obligations between them. These intercompany obligations are primarily denominated in the local currency of the foreign subsidiary. We have adopted and implemented a number of strategies to mitigate the risks associated with fluctuations in foreign currency exchange rates. One strategy is to finance certain of our international subsidiaries with debt that is denominated in local currencies, thereby providing a natural hedge. In determining the amount of any such financing, we take into account local tax considerations, among other factors. Another strategy we utilize is for IMI or IMIM, a wholly-owned subsidiary of IMI, to borrow in foreign currencies to hedge our intercompany financing activities. In addition, on occasion, we enter into currency swaps to temporarily or permanently hedge an overseas investment, such as a major acquisition, to lock in certain transaction economics. We have implemented these strategies for our foreign investments in the United Kingdom, Canada, Australia, Latin America and continental Europe. IM UK has financed a portion of its capital needs through the issuance in British pounds sterling of the GBP Notes due 2025. Our Australian business has financed a portion of its capital needs through direct borrowings in Australian dollars under the AUD Term Loan. Similarly, Iron Mountain Canada Operations ULC has financed a portion of its capital needs through direct borrowings in Canadian dollars under the Credit Agreement and through the issuance of the CAD Notes due 2023. This creates a tax efficient natural currency hedge. During the year ended December 31, 2019, we designated a portion of the Euro Notes as a hedge of net investment of certain of our Euro denominated subsidiaries. As a result, we recorded $6.0 million ($6.0 million net of tax) of foreign exchange gains related to the "marking-to-market" of such debt to currency translation adjustments which is a component of Accumulated other comprehensive items, net included in our Consolidated Balance Sheet for the year ended December 31, 2019. As of December 31, 2019, cumulative net gains of $20.3 million, net of tax are recorded in Accumulated other comprehensive items, net associated with this net investment hedge. In August 2019, we entered into cross-currency swap agreements to hedge the variability of exchange rate impacts between the United States dollar and the Euro. Under the terms of the cross-currency swap agreements we notionally exchanged approximately $110.0 million at an interest rate of 6.0% for approximately 99.1 million Euros at a weighted average interest rate of approximately 3.65%. The cross-currency swap agreements, which expire in August 2023, are designated as a hedge of net investment against certain of our Euro denominated subsidiaries and require an exchange of the notional amounts at maturity. The cross-currency swaps are marked to market at each reporting period and any changes in fair value are recognized as a component of Accumulated other comprehensive items, net. Unrealized gains are recognized as assets while unrecognized losses are recognized as liabilities. At December 31, 2019, we had a derivative liability of $1.0 million, which was recorded as a component of Other within Other assets, net in our Consolidated Balance Sheet, which represents the fair value of the cross-currency swap agreements. We have recorded unrealized losses of $1.0 million for the year ended December 31, 2019. 68 As of December 31, 2019, we had no outstanding forward contracts. At the maturity of any forward contract, we may enter into a new forward contract to hedge movements in the underlying currencies. At the time of settlement, we either pay or receive the net settlement amount from any forward contract and recognize this amount in Other expense (income), net in the accompanying statements of operations as a realized foreign exchange gain or loss. At the end of each month, we mark the outstanding forward contracts to market and record an unrealized foreign exchange gain or loss for the mark-to-market valuation. We have not designated any of the forward contracts we have entered as hedges. During the year ended December 31, 2019, cash payments included in cash from operating activities from continuing operations related to settlements associated with foreign currency forward contracts were $0.7 million. We recorded net losses in connection with forward contracts of $0.7 million related to the forward contracts in Other expense (income), net as of December 31, 2019 in the Consolidated Financial Statements included in this Annual Report. As of December 31, 2019, except as noted above, our currency exposures to intercompany balances are not hedged. The impact of devaluation or depreciating currency on an entity depends on the residual effect on the local economy and the ability of an entity to raise prices and/or reduce expenses. Due to our constantly changing currency exposure and the potential substantial volatility of currency exchange rates, we cannot predict the effect of exchange fluctuations on our business. The effect of a change in foreign currency exchange rates on our net investment in foreign subsidiaries is reflected in the "Accumulated Other Comprehensive Items, net" component of equity. A 10% depreciation in year-end 2019 functional currencies, relative to the United States dollar, would result in a reduction in our equity of approximately $257.8 million. Item 8. Financial Statements and Supplementary Data. The information required by this item is included in Item 15(a) of this Annual Report. Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure. None. 69 Item 9A. Controls and Procedures. Disclosure Controls and Procedures The term "disclosure controls and procedures" is defined in Rules 13a-15(e) and 15d-15(e) of the Exchange Act. These rules refer to the controls and other procedures of a company that are designed to ensure that information is recorded, processed, accumulated, summarized, communicated and reported to management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding what is required to be disclosed by a company in the reports that it files under the Exchange Act. As of December 31, 2019 (the "Evaluation Date"), we carried out an evaluation, under the supervision and with the participation of our management, including our chief executive officer and chief financial officer, of the effectiveness of our disclosure controls and procedures. Based upon that evaluation, our chief executive officer and chief financial officer concluded that, as of the Evaluation Date, our disclosure controls and procedures are effective. Management's Report on Internal Control over Financial Reporting Our management, with the participation of our principal executive officer and principal financial officer, is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) of the Exchange Act. Our internal control system is designed to provide reasonable assurance to our management and board of directors regarding the preparation and fair presentation of published financial statements. Due to their inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of any evaluation of effectiveness to future periods are subject to the risks that controls may become inadequate because of changes in conditions or that the degree of compliance with policies or procedures may deteriorate. Under the supervision and with the participation of our management, including our chief executive officer and chief financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control—Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this evaluation, our management concluded that our internal control over financial reporting was effective as of December 31, 2019. The effectiveness of our internal control over financial reporting has been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report which is included in this Annual Report. 70 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the shareholders and the Board of Directors of Iron Mountain Incorporated Opinion on Internal Control over Financial Reporting We have audited the internal control over financial reporting of Iron Mountain Incorporated and subsidiaries (the “Company”) as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by COSO. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2019, of the Company and our report dated February 13, 2020, expressed an unqualified opinion on those financial statements and included an explanatory paragraph regarding the Company’s adoption of Accounting Standards Update No. 2016-02, Leases (Topic 842), as amended. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control over Financial Reporting A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ DELOITTE & TOUCHE LLP Boston, Massachusetts February 13, 2020 71 Changes in Internal Control over Financial Reporting Our management, with the participation of our principal executive officer and principal financial officer, is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) of the Exchange Act. Our internal control system is designed to provide reasonable assurance to our management and board of directors regarding the preparation and fair presentation of published financial statements. In the ordinary course of business, we may routinely modify, upgrade or enhance our internal controls and procedures for financial reporting. During the last two months of the year ended December 31, 2019, we reorganized certain internal controls as a result of Project Summit. However, there were no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) under the Securities Act of 1934) during the quarter ended December 31, 2019 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Item 9B. Other Information. None. 72 Item 10. Directors, Executive Officers and Corporate Governance. PART III The information required by Item 10 is incorporated by reference to our Proxy Statement. Item 11. Executive Compensation. The information required by Item 11 is incorporated by reference to our Proxy Statement. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. The information required by Item 12 is incorporated by reference to our Proxy Statement. Item 13. Certain Relationships and Related Transactions, and Director Independence. The information required by Item 13 is incorporated by reference to our Proxy Statement. Item 14. Principal Accountant Fees and Services. The information required by Item 14 is incorporated by reference to our Proxy Statement. Item 15. Exhibits and Financial Statement Schedules. (a) Financial Statements filed as part of this report: PART IV Iron Mountain Incorporated Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets, December 31, 2019 and 2018 Consolidated Statements of Operations, Years Ended December 31, 2019, 2018 and 2017 Consolidated Statements of Comprehensive Income (Loss), Years Ended December 31, 2019, 2018 and 2017 Consolidated Statements of Equity, Years Ended December 31, 2019, 2018 and 2017 Consolidated Statements of Cash Flows, Years Ended December 31, 2019, 2018 and 2017 Notes to Consolidated Financial Statements Financial Statement Schedule III—Schedule of Real Estate and Accumulated Depreciation Page 74 76 77 78 79 80 81 160 (b) Exhibits filed as part of this report: As listed in the Exhibit Index following the Financial Statement Schedule III- Schedule of Real Estate and Accumulated Depreciation. 73 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the shareholders and the Board of Directors of Iron Mountain Incorporated Opinion on the Financial Statements We have audited the accompanying consolidated balance sheets of Iron Mountain Incorporated and subsidiaries (the "Company") as of December 31, 2019 and 2018, the related consolidated statements of operations, comprehensive income (loss), equity, and cash flows, for each of the three years in the period ended December 31, 2019, and the related notes and the schedule listed in the Index at Item 15 (collectively referred to as the "financial statements"). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2019, in conformity with accounting principles generally accepted in the United States of America. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February 13, 2020, expressed an unqualified opinion on the Company's internal control over financial reporting. Change in Accounting Principle As discussed in Note 2 to the consolidated financial statements, the Company changed its method of accounting for leases in 2019 due to the adoption of Accounting Standards Update No. 2016-02, Leases (Topic 842), as amended, using the modified retrospective approach. Basis for Opinion These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current-period audit of the financial statements that was communicated or required to be communicated to the audit committee and that (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. 74 Goodwill - Global Data Center Reporting Unit - Refer to Note 2.h. to the financial statements Critical Audit Matter Description The Company’s evaluation of goodwill for impairment involves the comparison of the fair value of each reporting unit to its carrying value. The Company determined the fair value of the Global Data Center reporting unit using a combined approach based on the present value of future cash flows (the "Discounted Cash Flow Model") and market multiples (the "Market Approach"). The determination of the fair value using the Discounted Cash Flow Model requires management to make significant assumptions related to future revenue growth rates, operating margins, discount rates and capital expenditures. The determination of the fair value using the Market Approach requires management to make significant assumptions related to adjusted earnings before interest, taxes, depreciation and amortization ("Adjusted EBITDA") multiples. Changes in economic and operating conditions impacting these assumptions or changes in multiples could result in goodwill impairments in future periods. The goodwill balance allocated to the Global Data Center reporting unit was $421 million as of October 1, 2019 (goodwill impairment testing date). The fair value of the Global Data Center reporting unit exceeded its carrying value as of the measurement date and, therefore, no impairment was recognized. The Global Data Center reporting unit's fair value exceeded its carrying value by less than 10%, accordingly, auditing the assumptions used in the goodwill impairment analysis for this reporting unit involved especially subjective judgment. How the Critical Audit Matter Was Addressed in the Audit Our audit procedures related to future revenue growth rates, operating margins and capital expenditures (collectively, the "Forecast"), Adjusted EBITDA multiples and the selection of discount rates for the Global Data Center reporting unit included the following, among others: • We tested the effectiveness of controls over goodwill, including those over the Forecast and the selection of the Adjusted EBITDA multiples and discount rates. • We evaluated management’s ability to accurately forecast by comparing actual results to management’s historical forecasts. • We evaluated the reasonableness of management’s Forecast by comparing it to (1) historical results, (2) internal communications to management and the Board of Directors, and (3) forecasted information included in Company press releases and industry reports of the Company and companies in its peer group. • With the assistance of our fair value specialists, we evaluated the Adjusted EBITDA multiples, including testing the underlying source information and mathematical accuracy of the calculations and comparing the multiples selected by management to its guideline companies. • With the assistance of our fair value specialists, we evaluated the discount rates, including testing the underlying source information and the mathematical accuracy of the calculations, and developing a range of independent estimates and comparing those to the discount rates selected by management. /s/ DELOITTE & TOUCHE LLP Boston, Massachusetts February 13, 2020 We have served as the Company's auditor since 2002. 75 IRON MOUNTAIN INCORPORATED CONSOLIDATED BALANCE SHEETS (In thousands, except share and per share data) ASSETS Current Assets: Cash and cash equivalents Accounts receivable (less allowances of $42,856 and $43,584 as of December 31, 2019 and 2018, respectively) Prepaid expenses and other Total Current Assets Property, Plant and Equipment: Property, plant and equipment Less—Accumulated depreciation Property, Plant and Equipment, net Other Assets, Net: Goodwill Customer relationships, customer inducements and data center lease-based intangibles Operating lease right-of-use assets (see Note 2.m.) Other Total Other Assets, Net Total Assets LIABILITIES AND EQUITY Current Liabilities: Current portion of long-term debt Accounts payable Accrued expenses and other current liabilities (includes current portion of operating lease liabilities, see Note 2.m.) Deferred revenue Total Current Liabilities Long-term Debt, net of current portion Long-term Operating Lease Liabilities, net of current portion (see Note 2.m.) Other Long-term Liabilities Deferred Rent (see Note 2.m.) Deferred Income Taxes Commitments and Contingencies (see Note 10) Redeemable Noncontrolling Interests (see Note 2.v.) Equity: Iron Mountain Incorporated Stockholders' Equity: Preferred stock (par value $0.01; authorized 10,000,000 shares; none issued and outstanding) Common stock (par value $0.01; authorized 400,000,000 shares; issued and outstanding 287,299,645 shares and 286,321,009 shares as of December 31, 2019 and 2018, respectively) Additional paid-in capital (Distributions in excess of earnings) Earnings in excess of distributions Accumulated other comprehensive items, net Total Iron Mountain Incorporated Stockholders' Equity Noncontrolling Interests Total Equity Total Liabilities and Equity December 31, 2019 2018 $ 193,555 $ 850,701 192,083 1,236,339 8,048,906 (3,425,869) 4,623,037 4,485,209 1,393,183 1,869,101 209,947 7,957,440 $ $ 13,816,816 $ 389,013 $ 324,708 961,752 274,036 1,949,509 8,275,566 1,728,686 143,018 — 188,128 165,485 846,889 195,740 1,208,114 7,600,949 (3,111,392) 4,489,557 4,441,030 1,506,522 — 211,995 6,159,547 11,857,218 126,406 318,765 780,781 264,823 1,490,775 8,016,417 — 111,331 121,864 183,836 67,682 70,532 — 2,873 4,298,566 (2,574,896) (262,581) 1,463,962 265 1,464,227 $ 13,816,816 $ — 2,863 4,263,348 (2,139,493) (265,664) 1,861,054 1,409 1,862,463 11,857,218 The accompanying notes are an integral part of these consolidated financial statements. 76 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) Revenues: Storage rental Service Total Revenues Operating Expenses: Cost of sales (excluding depreciation and amortization) Selling, general and administrative Depreciation and amortization Significant Acquisition Costs (see Note 2.x.) Restructuring Charges (see Note 14) Intangible impairments (Gain) Loss on disposal/write-down of property, plant and equipment, net Total Operating Expenses Operating Income (Loss) Interest Expense, Net (includes Interest Income of $6,559, $6,553 and $7,659 in 2019, 2018 and 2017, respectively) Other Expense (Income), Net Income (Loss) from Continuing Operations Before Provision (Benefit) for Income Taxes Provision (Benefit) for Income Taxes Income (Loss) from Continuing Operations Income (Loss) from Discontinued Operations, Net of Tax Net Income (Loss) Less: Net Income (Loss) Attributable to Noncontrolling Interests Net Income (Loss) Attributable to Iron Mountain Incorporated Earnings (Losses) per Share—Basic: Income (Loss) from Continuing Operations Total (Loss) Income from Discontinued Operations, Net of Tax Net Income (Loss) Attributable to Iron Mountain Incorporated Earnings (Losses) per Share—Diluted: Income (Loss) from Continuing Operations Total (Loss) Income from Discontinued Operations, Net of Tax Net Income (Loss) Attributable to Iron Mountain Incorporated Weighted Average Common Shares Outstanding—Basic Weighted Average Common Shares Outstanding—Diluted Year Ended December 31, 2019 2018 2017 $ 2,681,087 $ 2,622,455 $ 1,581,497 4,262,584 1,833,315 991,664 658,201 13,293 48,597 — (63,824) 3,481,246 781,338 419,298 33,898 328,142 59,931 268,211 104 268,315 938 267,377 0.93 $ $ — $ 0.93 0.93 $ $ — $ 0.93 $ 1,603,306 4,225,761 1,793,954 1,006,983 639,514 50,665 — — (73,622) 3,417,494 808,267 409,648 (11,692) 410,311 42,753 367,558 (12,427) 355,131 1,198 353,933 1.28 $ $ (0.04) $ 1.24 1.28 $ $ (0.04) $ 1.23 $ $ $ $ $ $ $ $ 2,377,557 1,468,021 3,845,578 1,664,825 937,180 522,376 84,901 — 3,011 (766) 3,211,527 634,051 353,645 79,429 200,977 22,962 178,015 (6,291) 171,724 1,611 170,113 0.66 (0.02) 0.64 0.66 (0.02) 0.64 286,971 287,687 285,913 286,653 265,898 266,845 The accompanying notes are an integral part of these consolidated financial statements. 77 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (In thousands) Net Income (Loss) Other Comprehensive Income (Loss): Foreign Currency Translation Adjustment Change in Fair Value of Derivative Instruments Total Other Comprehensive Income (Loss) Comprehensive Income (Loss) Comprehensive Income (Loss) Attributable to Noncontrolling Interests Year Ended December 31, 2019 2018 2017 $ 268,315 $ 355,131 $ 171,724 11,994 (8,783) 3,211 271,526 1,066 (164,107) 108,564 (973) (165,080) 190,051 (2,207) — 108,564 280,288 1,591 Comprehensive Income (Loss) Attributable to Iron Mountain Incorporated $ 270,460 $ 192,258 $ 278,697 The accompanying notes are an integral part of these consolidated financial statements. 78 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF EQUITY (In thousands, except share data) Iron Mountain Incorporated Stockholders' Equity Common Stock Total Shares Amounts Earnings in Excess of Distributions (Distributions in Excess of Earnings) Additional Paid-in Capital Accumulated Other Comprehensive Items, Net Noncontrolling Interests Redeemable Noncontrolling Interests Balance, December 31, 2016 $ 1,936,671 263,682,670 $ 2,636 $ 3,489,795 $ (1,343,311) $ (212,573) $ 124 $ 54,697 Issuance of shares under employee stock purchase plan and option plans and stock- based compensation Issuance of shares in connection with the Equity Offering, net of underwriting discounts and offering expenses (see Note 12) Issuance of shares through the At The Market (ATM) Equity Program, net of underwriting discounts and offering expenses (see Note 12) Issuance of shares in connection with the Fortrust Transaction (see Note 6) Change in value of redeemable noncontrolling interests (see Note 2.v.) Parent cash dividends declared Foreign currency translation adjustment Net income (loss) Noncontrolling interests equity contributions Noncontrolling interests dividends Purchase of noncontrolling interests Balance, December 31, 2017 Cumulative-effect adjustment for adoption of ASU 2014-09 (see Note 2.l.) Issuance of shares under employee stock purchase plan and option plans and stock- based compensation Issuance of shares in connection with the Over-Allotment Option, net of underwriting discounts and offering expenses (see Note 12) Issuance of shares through the At The Market (ATM) Equity Program, net of underwriting discounts and offering expenses (see Note 12) Changes in equity related redeemable noncontrolling interests (see Note 2.v.) Parent cash dividends declared Foreign currency translation adjustment Change in fair value of derivative instruments Net income (loss) Noncontrolling interests dividends Balance, December 31, 2018 43,110 1,252,823 13 43,097 515,952 14,500,000 145 515,807 58,566 1,481,053 83,014 2,193,637 (25,680) (606,476) 108,481 171,945 — (1,956) 1,507 — — — — — — — 15 22 — — — — — — — 58,551 82,992 (25,680) — — — — — — — — — — — (606,476) — 170,113 — — — — — — — — — 108,584 — — — — 2,285,134 283,110,183 2,831 4,164,562 (1,779,674) (103,989) (30,233) — 30,020 762,340 76,192 2,175,000 8,716 273,486 (16,110) (683,519) (160,548) (973) 353,784 — — — — — — — — 8 22 2 — — — — — — — (30,233) 30,012 76,170 8,714 (16,110) — — — — — — — — — (683,519) — — 353,933 — — — — — — — (160,702) (973) — — 1,862,463 286,321,009 2,863 4,263,348 (2,139,493) (265,664) Cumulative-effect adjustment for adoption of ASU 2016-02 (see Note 2.m.) 5,781 — Issuance of shares under employee stock purchase plan and option plans and stock- based compensation Changes in equity related redeemable noncontrolling interests (see Note 2.v.) Parent cash dividends declared Foreign currency translation adjustment Change in fair value of derivative instruments Net income (loss) Noncontrolling interests dividends Balance, December 31, 2019 36,682 978,636 (1,454) (708,561) 11,866 (8,783) 266,233 — — — — — — — — 10 — — — — — — — 5,781 36,672 (1,454) — — — — — — — (708,561) — — 267,377 — — — — — 11,866 (8,783) — — $ 1,464,227 287,299,645 $ 2,873 $ 4,298,566 $ (2,574,896) $ (262,581) $ The accompanying notes are an integral part of these consolidated financial statements. 79 — — — — — — (103) 1,832 — (1,956) 1,507 1,404 — — — — — — 154 — (149) — 1,409 — — — — — — (1,144) — 265 $ — — — — 25,680 — 83 (221) 13,230 (2,051) — 91,418 — — — — (16,151) — (3,559) — 1,347 (2,523) 70,532 — — (3,136) — 128 — 2,082 (1,924) 67,682  IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) Year Ended December 31, 2019 2018 2017 Cash Flows from Operating Activities: Net income (loss) (Income) loss from discontinued operations Adjustments to reconcile net income (loss) to cash flows from operating activities: Depreciation Amortization (includes amortization of deferred financing costs and discounts of $16,740, $15,675 and $14,962 in 2019, 2018 and 2017, respectively) Intangible impairments Revenue reduction associated with amortization of permanent withdrawal fees and above- and below-market leases (see Note 2.i.) Stock-based compensation expense (Benefit) provision for deferred income taxes Loss on early extinguishment of debt (Gain) loss on disposal/write-down of property, plant and equipment, net Gain on Russia and Ukraine Divestment (see Note 13) Foreign currency transactions and other, net Decrease (increase) in assets Increase (decrease) in liabilities Cash Flows from Operating Activities-Continuing Operations Cash Flows from Operating Activities-Discontinued Operations Cash Flows from Operating Activities Cash Flows from Investing Activities: Capital expenditures Cash paid for acquisitions, net of cash acquired (see Note 6) Acquisition of customer relationships Customer inducements (see Note 2.i.) Customer fulfillment costs and third party commissions (see Note 2.l.) Net proceeds from divestments (see Note 13) Investments in Joint Ventures (see Note 13) Proceeds from sales of property and equipment and other, net (including real estate) and proceeds from involuntary conversion of property and equipment Cash Flows from Investing Activities-Continuing Operations Cash Flows from Investing Activities-Discontinued Operations Cash Flows from Investing Activities Cash Flows from Financing Activities: Repayment of revolving credit facilities, term loan facilities and other debt Proceeds from revolving credit facilities, term loan facilities and other debt Early retirement of senior subordinated and senior notes Net proceeds from sales of senior notes Debt financing and equity contribution from noncontrolling interests Debt repayment and equity distribution to noncontrolling interests Parent cash dividends Net proceeds associated with the Equity Offering, including Over-Allotment Option Net proceeds associated with the At The Market (ATM) Program Net proceeds (payments) associated with employee stock-based awards Payment of debt financing and stock issuance costs and other Cash Flows from Financing Activities-Continuing Operations Cash Flows from Financing Activities-Discontinued Operations Cash Flows from Financing Activities Effect of Exchange Rates on Cash and Cash Equivalents Increase (decrease) in Cash and Cash Equivalents Cash and Cash Equivalents, including Restricted Cash, Beginning of Year Cash and Cash Equivalents, including Restricted Cash, End of Year Supplemental Information: Cash Paid for Interest Cash Paid for Income Taxes, Net Non-Cash Investing and Financing Activities: Financing Leases (see Note 2.m.) Accrued Capital Expenditures Accrued Purchase Price and Other Holdbacks (see Note 6) Dividends Payable Fair Value of Stock Issued for Fortrust Transaction (see Note 6) $ 268,315 $ (104) 456,323 218,618 — 13,703 35,654 (624) — (63,824) — 29,838 5,404 3,352 966,655 — 966,655 (692,983) (58,237) (46,105) (9,371) (76,171) — (19,222) 166,143 (735,946) 5,061 (730,885) 355,131 $ 12,427 452,740 202,449 — 16,281 31,167 (4,239) — (74,134) — (16,395) (36,054) (2,829) 936,544 (995) 935,549 (460,062) (1,758,557) (63,577) (8,902) (26,208) 1,019 — 86,159 (2,230,128) 8,250 (2,221,878) (14,535,115) 14,059,818 (14,192,139) 15,351,614 — 987,500 — (1,924) (704,526) — — 1,027 (5,753) (198,973) — (198,973) (8,727) 28,070 165,485 193,555 394,984 61,691 32,742 82,345 4,135 186,021 $ $ $ $ $ $ $ — — — (2,523) (673,635) 76,192 8,716 (1,142) (16,405) 550,678 — 550,678 (24,563) (760,214) 925,699 165,485 388,440 64,493 83,948 84,143 35,218 181,986 $ $ $ $ $ $ $ — $ — $ $ $ $ $ $ $ $ $ 171,724 6,291 406,283 131,055 3,011 11,253 30,019 (39,355) 78,368 (766) (38,869) 50,503 (93,805) 8,547 724,259 (3,291) 720,968 (343,131) (219,705) (55,126) (20,059) — 29,236 — 9,337 (599,448) — (599,448) (14,429,695) 13,917,055 (1,746,856) 2,656,948 13,230 (4,151) (439,999) 516,462 59,129 13,095 (14,793) 540,425 — 540,425 27,270 689,215 236,484 925,699 368,468 104,498 166,843 71,098 20,093 172,102 83,014 The accompanying notes are an integral part of these consolidated financial statements. 80 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2019 (In thousands, except share and per share data) 1. Nature of Business The accompanying financial statements represent the consolidated accounts of Iron Mountain Incorporated, a Delaware corporation (“IMI”), and its subsidiaries (“we” or “us”). We help organizations around the world protect their information, reduce storage rental costs, comply with regulations, facilitate corporate disaster recovery, and better use their information and information technology ("IT") infrastructure for business advantages, regardless of its format, location or life cycle stage. We do this by storing physical records and data backup media, offering information management solutions, and providing data center space for enterprise-class colocation and opportunistic hyperscale data center deployments. We offer comprehensive records and information management services and data management services, along with the expertise and experience to address complex storage and information management challenges such as rising storage rental costs, legal and regulatory compliance, and disaster recovery requirements. We provide secure and reliable data center facilities to protect digital information and ensure the continued operation of our customers’ IT infrastructure, with reliable and flexible deployment options. In October 2019, we announced a global program designed to better position us for future growth and achievement of our strategic objectives (“Project Summit”). Project Summit focuses on simplifying our global structure by combining our core records and information management operations under one global leader and rebalancing our resources, streamlining managerial structures and leveraging our global and regional customer facing resources. We are also implementing systems and process changes designed to make our organization more agile and dynamic, streamline our organization and reallocate our resources to better align with our strategic goals as part of Project Summit. The activities associated with Project Summit began in the fourth quarter of 2019 and are expected to be substantially complete by the end of 2021. See Note 2.h., Note 9 and Note 14. On January 1, 2019, we adopted Accounting Standards Update ("ASU") No. 2016-02, Leases (Topic 842), as amended ("ASU 2016-02"). See Note 2.m. On January 10, 2018, we completed the acquisition of IO Data Centers, LLC ("IODC"). See Note 6. On January 1, 2018, we adopted ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). See Note 2.l. We have been organized and have operated as a real estate investment trust for United States federal income tax purposes ("REIT") beginning with our taxable year ended December 31, 2014. 2. Summary of Significant Accounting Policies a. Principles of Consolidation The accompanying financial statements reflect our financial position, results of operations, comprehensive income (loss), equity and cash flows on a consolidated basis. All intercompany transactions and account balances have been eliminated. b. Use of Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America ("GAAP") requires us to make estimates, judgments and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities at the date of the financial statements and for the period then ended. On an ongoing basis, we evaluate the estimates used. We base our estimates on historical experience, actuarial estimates, current conditions and various other assumptions that we believe to be reasonable under the circumstances. These estimates form the basis for making judgments about the carrying values of assets and liabilities and are not readily apparent from other sources. Actual results may differ from these estimates. 81 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) c. Cash, Cash Equivalents and Restricted Cash Cash and cash equivalents include cash on hand and cash invested in highly liquid short-term securities, which have remaining maturities at the date of purchase of less than 90 days. Cash and cash equivalents are carried at cost, which approximates fair value. At December 31, 2019 and 2018, we had $4,865 and $15,141, respectively, of restricted cash held by certain financial institutions related to bank guarantees. d. Foreign Currency Local currencies are the functional currencies for our operations outside the United States, with the exception of certain foreign holding companies, whose functional currency is the United States dollar. In those instances where the local currency is the functional currency, assets and liabilities are translated at period-end exchange rates, and revenues and expenses are translated at average exchange rates for the applicable period. Resulting translation adjustments are reflected in the accumulated other comprehensive, net component of Iron Mountain Incorporated Stockholders' Equity. See Note 2.t. e. Derivative Instruments and Hedging Activities Every derivative instrument is required to be recorded in the balance sheet as either an asset or a liability measured at its fair value. Periodically, we acquire derivative instruments that are intended to hedge either cash flows or values that are subject to foreign exchange or other market price risk and not for trading purposes. We have formally documented our hedging relationships, including identification of the hedging instruments and the hedged items, as well as our risk management objectives and strategies for undertaking each hedge transaction. Given the recurring nature of our revenues and the long-term nature of our asset base, we have the ability and the preference to use long-term, fixed interest rate debt to finance our business, thereby preserving our long-term returns on invested capital. We target approximately 75% of our debt portfolio to be fixed with respect to interest rates. Occasionally, we may use interest rate swaps as a tool to maintain our targeted level of fixed rate debt. In addition, we may use borrowings in foreign currencies, either obtained in the United States or by our foreign subsidiaries, to hedge foreign currency risk associated with our international investments. Sometimes we enter into currency swaps to temporarily hedge an overseas investment, such as a major acquisition, while we arrange permanent financing or to hedge our exposure due to foreign currency exchange movements related to our intercompany accounts with and between our foreign subsidiaries. As of December 31, 2019 and 2018, none of our derivative instruments contained credit-risk related contingent features. See Note 3. f. Property, Plant and Equipment Property, plant and equipment are stated at cost and depreciated using the straight-line method with the following useful lives (in years): Buildings and building improvements 5 to 40 Range Leasehold improvements Racking Warehouse equipment/vehicles Furniture and fixtures Computer hardware and software 5 to 10 or life of the lease (whichever is shorter) 1 to 20 or life of the lease (whichever is shorter) 1 to 10 1 to 10 2 to 5 82 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Property, plant and equipment (including financing leases in the respective category), at cost, consist of the following: Land Buildings and building improvements Leasehold improvements Racking Warehouse equipment/vehicles Furniture and fixtures Computer hardware and software Construction in progress December 31, 2019 2018 $ 448,566 $ 400,980 3,029,309 852,022 2,040,832 483,218 54,275 689,261 451,423 2,991,307 770,666 2,001,831 481,515 56,207 680,283 218,160 $ 8,048,906 $ 7,600,949 Minor maintenance costs are expensed as incurred. Major improvements which extend the life, increase the capacity or improve the safety or the efficiency of property owned are capitalized and depreciated. Major improvements to leased buildings are capitalized as leasehold improvements and depreciated. We capitalize interest expense during the active construction period of major capital projects. Capitalized interest is added to the cost of the underlying assets and is amortized over the useful lives of the assets. During the years ended December 31, 2019 and 2018, we capitalized interest of $15,980 and $3,732, respectively. The amount of capitalized interest during the year ended December 31, 2017 was insignificant. We develop various software applications for internal use. Computer software costs associated with internal use software are expensed as incurred until certain capitalization criteria are met. Third party consulting costs, as well as payroll and related costs for employees directly associated with, and devoting time to, the development of internal use computer software projects (to the extent time is spent directly on the project) are capitalized. During the years ended December 31, 2019, 2018 and 2017, we capitalized $34,650, $29,407 and $25,166 of costs, respectively, associated with the development of internal use computer software projects. Capitalization begins when the design stage of the application has been completed and it is probable that the project will be completed and used to perform the function intended. Capitalization ends when the asset is ready for its intended use. Depreciation begins when the software is placed in service. Computer software costs that are capitalized are periodically evaluated for impairment. Entities are required to record the fair value of a liability for an asset retirement obligation in the period in which it is incurred. Asset retirement obligations represent the costs to replace or remove tangible long-lived assets required by law, regulatory rule or contractual agreement. Our asset retirement obligations are primarily the result of requirements under our facility lease agreements which generally have "return to original condition" clauses which would require us to remove or restore items such as shred pits, vaults, demising walls and office build-outs, among others. The significant assumptions used in estimating our aggregate asset retirement obligations are the timing of removals, the probability of a requirement to perform, estimated cost and associated expected inflation rates that are consistent with historical rates and credit-adjusted risk-free rates that approximate our incremental borrowing rate. Our asset retirement obligations at December 31, 2019 and 2018 were $30,831 and $28,256, respectively. 83 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) g. Long-Lived Assets We review long-lived assets, including all finite-lived intangible assets, for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable. Recoverability of these assets is determined by comparing the sum of the forecasted undiscounted net cash flows of the operation to which the assets relate to their carrying amount. The operations are generally distinguished by the business segment and geographic region in which they operate. If it is determined that we are unable to recover the carrying amount of the assets, the long-lived assets are written down, on a pro rata basis, to fair value. Fair value is determined based on discounted cash flows or appraised values, depending upon the nature of the assets. Long-lived assets, including finite-lived intangible assets, are amortized over their useful lives. Annually, or more frequently if events or circumstances warrant, we assess whether a change in the lives over which long-lived assets, including finite-lived intangible assets, are amortized is necessary. Consolidated gain on disposal/write-down of property, plant and equipment, net, for the year ended December 31, 2019 was $63,824. The gain consisted primarily of gains associated with (i) sale and sale-leaseback transactions involving the sales of facilities in the United States of approximately $67,800 and (ii) the sale of certain land and buildings in the United Kingdom of approximately $36,000. These gains were partially offset by losses primarily associated with (i) the impairment charge on the assets associated with the select offerings within our Iron Cloud portfolio (as defined and described below) and (ii) the write- down of certain property, plant and equipment in the United States of approximately $15,700. During the second quarter of 2019, we began exploring strategic options regarding how to maintain and support the infrastructure of select offerings within our Iron Mountain Iron Cloud (“Iron Cloud”) portfolio. As a result, during the second quarter of 2019, we performed a long-lived asset impairment analysis on the assets associated with these select offerings and concluded that the associated carrying value of the long-lived assets (which consisted entirely of property, plant and equipment) was not recoverable based upon the underlying cash flows associated with these select offerings. On September 30, 2019, we entered into an agreement (the “Iron Cloud Outsourcing Agreement”) with a wholesale provider of data infrastructure and data management services to outsource the operation, infrastructure management and maintenance and delivery of select offerings within our Iron Cloud portfolio. In conjunction with the entry into the Iron Cloud Outsourcing Agreement, we also sold certain IT infrastructure assets and the rights to certain hardware and software maintenance contracts used to deliver these Iron Cloud offerings. As a result of our long-lived asset impairment analysis and sale of certain IT infrastructure assets and rights to certain hardware and software maintenance contracts, we recognized an impairment charge and a loss on sale of the assets totaling approximately $25,000 during the year ended December 31, 2019. Consolidated gain on disposal/write-down of property, plant and equipment, net for the year ended December 31, 2018 was $73,622. The gain consisted primarily of (i) the gain on sale of real estate for the sale of buildings in the United Kingdom of approximately $63,800 and (ii) gains associated with the involuntary conversion of assets included in a facility that we own in Argentina which was partially destroyed in a fire in 2014, for which we received insurance proceeds in excess of the carrying amount of such assets during the fourth quarter of 2018. See Note 10. h. Goodwill and Other Indefinite-Lived Intangible Assets Goodwill and intangible assets with indefinite lives are not amortized but are reviewed annually for impairment or more frequently if impairment indicators arise. Other than goodwill, we currently have no intangible assets that have indefinite lives and which are not amortized. 84 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) We have selected October 1 as our annual goodwill impairment review date. We have performed our annual goodwill impairment review as of October 1, 2019, 2018 and 2017. We concluded that as of October 1, 2019 and October 1, 2018, goodwill was not impaired. As of October 1, 2017, we determined that the fair value of the Consumer Storage reporting unit was less than its carrying value and, therefore, we recorded a $3,011 impairment charge, which represented a full write-off of all goodwill associated with this reporting unit. We concluded that the goodwill associated with each of our other reporting units was not impaired as of October 1, 2017. Our reporting units at which level we performed our goodwill impairment analysis as of December 31, 2017 were as follows: (1) North American Records and Information Management; (2) North American Data Management; (3) Consumer Storage; (4) Fine Arts; (5) Western Europe; (6) Northern/Eastern Europe and Middle East, Africa and India ("NEE and MEAI"); (7) Latin America; (8) Australia and New Zealand; (9) Asia; and (10) Global Data Center. The following is a discussion regarding (i) the reporting units at which level we tested goodwill for impairment as of October 1, 2018, (ii) changes to the composition of our reporting units between October 1, 2018 and December 31, 2018, (iii) the reporting units at which level we tested goodwill for impairment as of October 1, 2019 and (iv) changes to the composition of our reporting units between October 1, 2019 and December 31, 2019 (including the amount of goodwill associated with each reporting unit). When changes occur in the composition of one or more reporting units, the goodwill is reassigned to the reporting units affected based upon their relative fair values. Goodwill Impairment Analysis - 2018 a. Reporting Units as of October 1, 2018 Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2018 were as follows: (1) North American Records and Information Management; (2) North American Data Management; (3) Consumer Storage; (4) Fine Arts; (5) Entertainment Services; (6) Western Europe; (7) Northern/Eastern Europe and Middle East and India ("NEE and MEI"); (8) Latin America; (9) Australia, New Zealand and South Africa ("ANZ SA"); (10) Asia; and (11) Global Data Center. We concluded that the goodwill associated with each of our reporting units was not impaired as of October 1, 2018. b. Changes to Composition of Reporting Units between October 1, 2018 and December 31, 2018 During the fourth quarter of 2018, as a result of changes in the management of our Information Governance and Digital Solutions business in Sweden, we reassessed the composition of our reporting units. As part of this reassessment, we determined that our Information Governance and Digital Solutions business in Sweden (which was previously managed along with our other businesses within the Western Europe reporting unit) was at the time being managed in conjunction with our businesses included in our NEE and MEI reporting unit, which already included the remainder of our business in Sweden. We concluded that the goodwill associated with our Western Europe and NEE and MEI reporting units was not impaired following this change in reporting units. 85 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Goodwill by Reporting Unit as of December 31, 2018 The carrying value of goodwill, net for each of our reporting units described above as of December 31, 2018 is as follows: North American Records and Information Management(1) North American Data Management(2) Consumer Storage(3) Fine Arts(3) Entertainment Services(3) Western Europe(4) NEE and MEI(5) Latin America(5) ANZ SA(5) Asia(5) Global Data Center(6) Total $ $ Carrying Value as of December 31, 2018 2,251,795 493,491 — 35,526 34,233 381,806 169,780 136,099 300,204 212,140 425,956 4,441,030 _______________________________________________________________________________ (1) This reporting unit comprised our former North American Records and Information Management Business segment. (2) This reporting unit comprised our former North American Data Management Business segment. (3) This reporting unit was included in our Corporate and Other Business segment. (4) This reporting unit comprised our former Western European Business segment. (5) This reporting unit was included in our former Other International Business segment. (6) This reporting unit comprised our Global Data Center Business segment. Goodwill Impairment Analysis - 2019 a. Reporting Units as of October 1, 2019 Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2019 were as follows: (1) North American Records and Information Management; (2) North American Data Management; (3) Fine Arts; (4) Entertainment Services; (5) Western Europe; (6) NEE and MEI; (7) Latin America; (8) ANZ SA; (9) Asia; and (10) Global Data Center. We concluded that the goodwill associated with each of our reporting units was not impaired as of such date. 86 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) b. Changes to Composition of Reporting Units between October 1, 2019 and December 31, 2019 During the fourth quarter of 2019, as a result of the realignment of our global managerial structure and changes to our internal financial reporting associated with Project Summit, we reassessed the composition of our reportable operating segments (see Note 9 for a description and definitions of our reporting operating segments) as well as our reporting units. As of December 31, 2019, we have nine reporting units. We note the following changes to our reporting units: (1) our former North American Records and Information Management (excluding our technology escrow services business) and North American Data Management reporting units are now being managed as our “North America RIM” reporting unit; (2) our former Western Europe and NEE and MEI reporting units (excluding India) and our business in Africa (which was previously managed as a component of our former ANZ SA reporting unit) is now being managed together as our “Europe RIM” reporting unit; (3) our business in India, which was previously managed as a component of our former NEE and MEI reporting unit is now being managed in conjunction with our businesses in Asia as our “Asia RIM” reporting unit; (4) our former Australia, New Zealand and South Africa reporting unit will no longer include South Africa and will be referred to as our “Australia and New Zealand RIM” (or “ANZ RIM”) reporting unit; and (5) our technology escrow services business is now being managed separately as our “Technology Escrow Services” reporting unit. There were no changes to our Global Data Center, Fine Arts, Entertainment Services and Latin America RIM reporting units. We concluded that the goodwill associated with our North America RIM, Europe RIM, ANZ RIM, Asia RIM and Technology Escrow Services reporting units were not impaired following this change in reporting units. Goodwill by Reporting Unit as of December 31, 2019 The carrying value of goodwill, net for each of our reporting units described above as of December 31, 2019 is as follows: North America RIM(1) Europe RIM(1) Latin America RIM(1) ANZ RIM(1) Asia RIM(1) Global Data Center(2) Fine Arts(3) Entertainment Services(3) Technology Escrow Services(3) Total Carrying Value as of December 31, 2019 2,715,550 572,482 140,897 274,913 239,059 424,568 37,533 34,102 46,105 4,485,209 $ $ ______________________________________________________________________ (1) This reporting unit is included in our Global RIM (as defined in Note 9) Business segment. (2) This reporting unit comprises our Global Data Center Business segment. (3) This reporting unit is included in our Corporate and Other Business segment. 87 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Reporting unit valuations have generally been determined using a combined approach based on the present value of future cash flows (the "Discounted Cash Flow Model") and market multiples (the "Market Approach"). The Discounted Cash Flow Model incorporates significant assumptions including future revenue growth rates, operating margins, discount rates and capital expenditures. The Market Approach requires us to make assumptions related to Adjusted EBITDA multiples. Changes in economic and operating conditions impacting these assumptions or changes in multiples could result in goodwill impairments in future periods. In conjunction with our annual goodwill impairment reviews, we reconcile the sum of the valuations of all of our reporting units to our market capitalization as of such dates. The changes in the carrying value of goodwill attributable to each reportable operating segment for the years ended December 31, 2019 and 2018 is as follows: Global RIM Business Global Data Center Business Corporate and Other Business Total Consolidated Goodwill balance, net of accumulated amortization, as of December 31, 2017 $ 3,964,114 $ Deductible goodwill acquired during the year Non-deductible goodwill acquired during the year Goodwill allocated to IMFS Divestment (see Note 13) Fair value and other adjustments(1) Currency effects Goodwill balance, net of accumulated amortization, as of December 31, 2018 Deductible goodwill acquired during the year Non-deductible goodwill acquired during the year Fair value and other adjustments(2) Currency effects 3,251 34,230 (1,202) 3,860 — $ — 429,853 — — 106,153 $ 4,070,267 6,644 3,620 — 609 9,895 467,703 (1,202) 4,469 (105,043) (3,897) (1,162) (110,102) 3,899,210 425,956 115,864 4,441,030 16,450 11,228 4,439 11,574 — — 258 (1,646) — 1,904 (417) 389 Goodwill balance, net of accumulated amortization, as of December 31, 2019 Accumulated Goodwill Impairment Balance as of December 31, 2018 Accumulated Goodwill Impairment Balance as of December 31, 2019 $ $ $ 3,942,901 132,409 132,409 $ $ $ 424,568 $ 117,740 — $ — $ 3,011 3,011 $ $ $ ___________________________________________________________________ 16,450 13,132 4,280 10,317 4,485,209 135,420 135,420 (1) Total fair value and other adjustments primarily include net adjustments of $(2,717) primarily related to property, plant and equipment, customer relationship intangible assets and other liabilities and $7,186 of cash paid related to certain acquisitions completed in 2017. (2) Total fair value and other adjustments primarily include net adjustments of $4,942 primarily related to property, plant and equipment, customer relationship and data center lease-based intangible assets and deferred income taxes and other liabilities offset by $662 of net cash received related to certain acquisitions completed in 2018. 88 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) i. Finite-lived Intangible Assets and Liabilities i. Customer Relationship Intangible Assets Customer relationship intangible assets, which are acquired through either business combinations or acquisitions of customer relationships, are amortized over periods ranging from 10 to 30 years (weighted average of 17 years at December 31, 2019) and are included in depreciation and amortization in the accompanying Consolidated Statements of Operations. The value of customer relationship intangible assets is calculated based upon estimates of their fair value. ii. Customer Inducements Upon the adoption of ASU 2014-09, free intake costs to transport boxes to one of our facilities, which include labor and transportation costs ("Free Move Costs"), are considered a Contract Fulfillment Cost (as defined in Note 2.l.) and, therefore, are now deferred and amortized and included in amortization expense over three years, consistent with the transfer of the performance obligation to the customer to which the asset relates. See Note 2.l. for information regarding the accounting for Free Move Costs, which are now a component of Intake Costs (as defined in Note 2.l.), following the adoption of ASU 2014-09. Payments that are made to a customer's current records management vendor in order to terminate the customer's existing contract with that vendor, or direct payments to a customer ("Permanent Withdrawal Fees"), are amortized over periods ranging from five to 15 years (weighted average of seven years as of December 31, 2019) and are included in storage and service revenue in the accompanying Consolidated Statements of Operations. Our accounting for Permanent Withdrawal Fees did not change as a result of the adoption of ASU 2014-09. Free Move Costs (prior to the adoption of ASU 2014-09) and Permanent Withdrawal Fees are collectively referred to as "Customer Inducements". If the customer terminates its relationship with us, the unamortized carrying value of the Customer Inducement intangible asset is charged to expense or revenue. However, in the event of such termination, we generally collect, and record as income, permanent removal fees that generally equal or exceed the amount of the unamortized Customer Inducement intangible asset. iii. Data Center Intangible Assets and Liabilities Finite-lived intangible assets associated with our Global Data Center Business consist of the following: Data Center In-Place Lease Intangible Assets and Data Center Tenant Relationship Intangible Assets Data Center In-Place Lease Intangible Assets (“Data Center In-Place Leases”) and Data Center Tenant Relationship Intangible Assets (“Data Center Tenant Relationships") are acquired through either business combinations or asset acquisitions in our Global Data Center Business. These intangible assets reflect the value associated with acquiring a data center operation with active tenants as of the date of acquisition. The value of Data Center In-Place Leases is determined based upon an estimate of the economic costs (such as lost revenues, tenant improvement costs, commissions, legal expenses and other costs to acquire new data center leases) avoided by acquiring a data center operation with active tenants that would have otherwise been incurred if the data center operation was purchased vacant. Data Center In-Place Leases are amortized over the weighted average remaining term of the acquired data center leases (weighted average of five years as of December 31, 2019) and are included in depreciation and amortization in the accompanying Consolidated Statements of Operations. The value of Data Center Tenant Relationships is determined based upon an estimate of the economic costs avoided upon lease renewal of the acquired tenants, based upon expectations of lease renewal. Data Center Tenant Relationships are amortized over the weighted average remaining anticipated life of the relationship with the acquired tenant (weighted average of eight years as of December 31, 2019) and are included in depreciation and amortization in the accompanying Consolidated Statements of Operations. Data Center In-Place Leases and Data Center Tenant Relationships are included in Customer relationships, customer inducements and data center lease-based intangibles in the accompanying Consolidated Balance Sheets. 89 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Data Center Above-Market and Below-Market In-Place Lease Intangible Assets Data Center Above-Market In-Place Lease Intangible Assets (“Data Center Above-Market Leases”) and Data Center Below-Market In-Place Lease Intangible Assets (“Data Center Below-Market Leases”) are acquired through either business combinations or asset acquisitions in our Global Data Center Business. We record Data Center Above-Market Leases and Data Center Below-Market Leases at the net present value of the difference between (i) the contractual amounts to be paid pursuant to each in-place lease and (ii) management’s estimate of the fair market lease rates for each corresponding in-place lease. Data Center Above-Market Leases (weighted average of four years as of December 31, 2019) and Data Center Below-Market Leases (weighted average of nine years as of December 31, 2019) are amortized over the remaining non-cancellable term of the acquired in-place lease to storage revenue in the accompanying Consolidated Statements of Operations. Data Center Above- Market Leases are included in Customer relationships, customer inducements and data center lease-based intangibles in the accompanying Consolidated Balance Sheets. Data Center Below-Market Leases are included in Other long-term liabilities in the accompanying Consolidated Balance Sheets. The gross carrying amount and accumulated amortization of our finite-lived intangible assets as of December 31, 2019 and 2018, respectively, are as follows: December 31, 2019 December 31, 2018 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount $1,751,848 52,718 $ (544,721) $1,207,127 23,321 (29,397) $1,718,919 56,478 $ (455,705) $1,263,214 22,297 (34,181) 265,945 31,708 $2,102,219 162,735 (103,210) (4,134) 27,574 $ (681,462) $1,420,757 271,818 30,071 $2,077,286 221,011 (50,807) (1,089) 28,982 $ (541,782) $1,535,504 Assets: Customer relationship intangible assets Customer inducements Data center lease-based intangible assets(1) Third-party commissions asset(2) Liabilities: Data center below-market leases $ 12,750 $ (3,937) $ 8,813 $ 12,318 $ (1,642) $ 10,676 _______________________________________________________________________________ (1) Includes Data Center In-Place Leases, Data Center Tenant Relationships and Data Center Above-Market Leases. (2) Third-party commissions asset is included in Other, a component of Other assets, net in the accompanying Consolidated Balance Sheets as of December 31, 2019 and 2018. See Note 6 for additional information on the third- party commissions asset. Other finite-lived intangible assets, including trade names, noncompetition agreements and trademarks, are capitalized and amortized over a weighted average of four years as of December 31, 2019, and are included in depreciation and amortization in the accompanying Consolidated Statements of Operations. December 31, 2019 December 31, 2018 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount Other finite-lived intangible assets (included in Other, a component of Other assets, net) $ 19,893 $ (18,405) $ 1,488 $ 20,310 $ (14,798) $ 5,512 90 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Amortization expense associated with finite-lived intangible assets, revenue reduction associated with the amortization of Permanent Withdrawal Fees and net revenue reduction associated with the amortization of Data Center Above-Market Leases and Data Center Below-Market Leases for the years ended December 31, 2019, 2018 and 2017 are as follows: Year Ended December 31, 2019 2018 2017 Amortization expense included in depreciation and amortization associated with: Customer relationship and customer inducement intangible assets $ 117,972 $ 113,782 $ 109,563 Data center in-place leases and tenant relationships Third-party commissions asset and other finite-lived intangible assets 46,696 7,957 43,061 5,713 — 6,530 Revenue reduction associated with amortization of: Permanent withdrawal fees $ 9,993 $ 11,408 $ 11,253 Data center above-market leases and data center below-market leases 3,710 4,873 — Estimated amortization expense for existing finite-lived intangible assets (excluding deferred financing costs, as disclosed in Note 2.j. and Contract Fulfillment Costs, as defined and disclosed in Note 2.l.) is as follows: Estimated Amortization Revenue Reduction Associated with the Amortization of Permanent Withdrawal Fees Revenue Reduction (Increase) Associated with Amortization of Data Center Above-market leases and Below-market leases Included in Depreciation and Amortization $ 2020 2021 2022 2023 2024 Thereafter $ 160,865 157,647 127,148 121,256 116,253 712,369 $ 7,760 5,207 3,200 2,112 1,125 1,303 872 234 273 (470) (610) (3,112) 91 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) j. Deferred Financing Costs Deferred financing costs are amortized over the life of the related debt. If debt is retired early, the related unamortized deferred financing costs are written-off in the period the debt is retired to Other expense (income), net. As of December 31, 2019 and 2018, the gross carrying amount of deferred financing costs was $144,981 and $128,469, respectively, and accumulated amortization of those costs was $58,016 and $41,862, respectively. Unamortized deferred financing costs are included as a component of Long-term debt in our Consolidated Balance Sheets. Estimated amortization expense for deferred financing costs, which are amortized as a component of interest expense, is as follows: Estimated Amortization of Deferred Financing Costs $ 2020 2021 2022 2023 2024 Thereafter 17,132 16,002 14,888 11,618 8,424 18,901 k. Prepaid Expenses and Accrued Expenses There are no prepaid expenses with items greater than 5% of total current assets as of December 31, 2019 and 2018. Accrued expenses, with items greater than 5% of total current liabilities are shown separately, and consist of the following: Interest Incentive compensation Sales tax and VAT payable Dividend Operating lease liabilities Other Accrued expenses December 31, 2019 2018 $ 97,987 $ 56,662 115,352 186,021 223,249 282,481 $ 961,752 $ 84,283 75,256 124,232 181,986 — 315,024 780,781 92 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) l. Revenues Our revenues consist of storage rental revenues as well as service revenues and are reflected net of sales and value-added taxes. Storage rental revenues, which are considered a key driver of financial performance for the storage and information management services industry, consist primarily of recurring periodic rental charges related to the storage of materials or data (generally on a per unit basis) that are typically retained by customers for many years, technology escrow services that protect and manage source code and revenues associated with our data center operations. Service revenues include charges for related service activities, the most significant of which include: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refiling of removed records and courier operations, consisting primarily of the pickup and delivery of records upon customer request; (2) destruction services, consisting primarily of secure shredding of sensitive documents and the subsequent sale of shredded paper for recycling, the price of which can fluctuate from period to period, and customer termination and permanent removal fees; (3) other services, including the scanning, imaging and document conversion services of active and inactive records and project revenues; and (4) consulting services. In May 2014, the Financial Accounting Standards Board ("FASB") issued ASU 2014-09. ASU 2014-09 provides guidance for management to reassess revenue recognition as it relates to: (1) transfer of control, (2) variable consideration, (3) allocation of transaction price based on relative standalone selling price, (4) licenses, (5) time value of money, and (6) contract costs. We adopted ASU 2014-09 as of January 1, 2018 using the modified retrospective method for all of our customer contracts, whereby the cumulative effect of applying ASU 2014-09 is recognized at the date of initial application. At January 1, 2018, we recognized the cumulative effect of initially applying ASU 2014-09 as an adjustment to the opening balance of (Distributions in excess of earnings) Earnings in excess of distributions, resulting in a decrease of approximately $30,200 to stockholders' equity. The reduction of (Distribution in excess of earnings) Earnings in excess of distributions represents the net effect of (i) the write- off of Free Move Costs, net (which were capitalized and amortized prior to the adoption of ASU 2014-09) based upon the net book value of the Free Move Costs as of December 31, 2017, (ii) the recognition of certain Contract Fulfillment Costs, specifically Intake Costs (each as defined below) and commission assets, (iii) the recognition of deferred revenue associated with Intake Costs billed to our customers, and (iv) the deferred income tax impact of the aforementioned items. As we adopted ASU 2014-09 on a modified retrospective basis, the prior period consolidated financial statements were not restated to reflect the adoption of ASU 2014-09 and reflect our revenue policies in place at that time. Storage rental and service revenues are recognized in the month the respective storage rental or service is provided, and customers are generally billed on a monthly basis on contractually agreed-upon terms. Amounts related to future storage rental or prepaid service contracts for customers where storage rental fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the period the applicable storage rental or service is provided or performed. Revenues from the sales of products, which are included as a component of service revenues, are recognized when products are shipped and title has passed to the customer. Revenues from the sales of products, which represented less than 2% of consolidated revenue for the year ended December 31, 2019, have historically not been significant. The performance obligation is a series of distinct services (as determined for purposes of ASU 2014-09, a “series”) that have the same pattern of transfer to the customer that is satisfied over time. For those contracts that qualify as a series, we have a right to consideration from the customer in an amount that corresponds directly with the value of the underlying performance obligation transferred to the customer to date. This concept is known as "right to invoice" and we are applying the "right to invoice" practical expedient to all revenues, with the exception of storage revenues in our Global Data Center Business. For all of our businesses, with the exception of the storage component of our Global Data Center Business, each purchasing decision is fully in the control of the customer and, therefore, consideration beyond the current reporting period is variable and allocated to the specific period, which is consistent with the practical expedient described above. Our Global Data Center Business features storage rental provided to the customer at contractually specified rates over a fixed contractual period. The storage rental revenue related to the storage component of our Global Data Center Business is recognized on a straight-line basis over the contract term. The revenue related to the service component of our Global Data Center Business is recognized in the period the related services are provided. 93 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The costs associated with the initial movement of customer records into physical storage and certain commissions are considered costs to obtain or fulfill customer contracts (“Contract Fulfillment Costs”). The following describes each of these Contract Fulfillment Costs recognized under ASU 2014-09: Intake Costs (and associated deferred revenue) Upon the adoption of ASU 2014-09, all the costs of the initial intake of customer records into physical storage ("Intake Costs"), regardless of whether or not the services associated with such initial moves are billed to the customer or are provided to the customer at no charge, are deferred and amortized as a component of depreciation and amortization in our Consolidated Statements of Operations over three years, consistent with the transfer of the performance obligation to the customer to which the asset relates. Similarly, in instances where such Intake Costs are billed to the customer, the associated revenue will be deferred and recognized over the same three-year period. Commissions Upon the adoption of ASU 2014-09, certain commission payments that are directly associated with the fulfillment of long- term storage contracts are capitalized and amortized as a component of depreciation and amortization in our Consolidated Statements of Operations over three years, consistent with the transfer of the performance obligation to the customer to which the asset relates. Certain direct commission payments associated with contracts with a duration of one year or less are expensed as incurred under the practical expedient which allows an entity to expense as incurred an incremental cost of obtaining a contract if the amortization period of the asset that the entity otherwise would have recognized is one year or less. The Contract Fulfillment Costs as of December 31, 2019 and 2018 are as follows: Description Intake Costs asset Commissions asset Location in Balance Sheet Other (within Other Assets, Net) Other (within Other Assets, Net) December 31, 2019 December 31, 2018 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount $ 41,224 $ (23,579) $ 17,645 $ 39,748 $ (24,504) $ 15,244 68,008 (27,178) 40,830 58,424 (34,637) 23,787 Amortization expense associated with the Intake Costs asset and capitalized commissions asset for the years ended December 31, 2019 and 2018 are as follows: Description Intake Costs asset Year Ended December 31, 2019 2018 $ 10,144 $ 10,380 13,838 Capitalized commissions asset 19,109 Estimated amortization expense for Contract Fulfillment Costs is as follows: Year 2020 2021 2022 Estimated Amortization 28,156 $ 20,448 9,871 94 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Deferred revenue liabilities are reflected as follows in our Consolidated Balance Sheets: Description Deferred revenue - Current Location in Balance Sheet Deferred revenue Deferred revenue - Long-term Other Long-term Liabilities 36,029 Data Center Lessor Considerations December 31, 2019 2018 $ 274,036 $ 264,823 26,401 Our Global Data Center Business features storage rental provided to customers at contractually specified rates over a fixed contractual period. Prior to January 1, 2019, our data center revenue contracts were accounted for in accordance with Accounting Standards Codification (“ASC”) No. 840, Leases ("ASC 840"). On January 1, 2019, we adopted ASU 2016-02, as described in more detail in Note 2.m. Beginning on January 1, 2019, our data center revenue contracts are accounted for in accordance with ASU 2016-02. ASU 2016-02 provides a practical expedient which allows lessors to account for nonlease components (such as power and connectivity, in the case of our Global Data Center Business) with the related lease component if both the timing and pattern of transfer are the same for nonlease components and the lease component, and the lease component would be classified as an operating lease. The single combined component is accounted for under ASU 2016-02 if the lease component is the predominant component and is accounted for under ASU 2014-09, if the nonlease components are the predominant components. We have elected to take this practical expedient. Storage rental revenue associated with our Global Data Center Business was approximately $246,900 and $218,700 for the years ended December 31, 2019 and 2018, respectively, which includes approximately $43,300 and $38,800 of revenue associated with power and connectivity for the years ended December 31, 2019 and 2018, respectively. The revenue related to the service component of our Global Data Center Business remains unchanged from the adoption of ASU 2016-02 and is recognized in the period the related services are provided. Our accounting treatment for data center revenue was not significantly impacted by the adoption of ASU 2016-02. The future minimum lease payments we expect to receive under non-cancellable data center operating leases, for which we are the lessor, excluding month to month leases, for the next five years are as follows: Year 2020 2021 2022 2023 2024 Future minimum lease payments 202,130 $ 135,911 98,797 80,079 68,376 m. Leases We lease facilities for certain warehouses, data centers and office space. We also have land leases, including those on which certain facilities are located. The majority of our leased facilities are classified as operating leases that, on average, have initial lease terms of five to 10 years, with one or more lease renewal options to extend the lease term. Our lease renewal option terms generally range from one to five years. The exercise of the lease renewal option is at our sole discretion and may contain fixed rent, fair market value based rent or Consumer Price Index rent escalation clauses. We include option periods in the lease term when our failure to renew the lease would result in an economic disincentive, thereby making it reasonably certain that we will renew the lease. We recognize straight line rental expense over the life of the lease and any fair market value or Consumer Price Index rent escalations are recognized as variable lease expense in the period in which the obligation is incurred. In addition, we lease certain vehicles and equipment. Vehicle and equipment leases typically have lease terms ranging from one to seven years. 95 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) In February 2016, FASB issued ASU 2016-02 which requires lessees to recognize assets and liabilities on the balance sheet for the rights and the obligations created by all leases, both operating and financing (formerly referred to as capital leases under ASC 840). ASU 2016-02 requires certain qualitative and quantitative disclosures designed to give financial statement users information on the amount, timing, and uncertainty of cash flows arising from leases. We adopted ASU 2016-02 on January 1, 2019 on a modified retrospective basis under which we recognized and measured leases existing at, or entered into after, the beginning of the period of adoption. Therefore, we applied ASC 840 to all earlier comparative periods (prior to the adoption of ASU 2016-02), including disclosures, and recognized the effects of applying ASU 2016-02 as a cumulative-effect adjustment to (Distributions in excess of earnings) Earnings in excess of distributions as of January 1, 2019, the effective date of the standard. As such, our Consolidated Balance Sheet as of December 31, 2018 has not been restated to reflect the adoption of ASU 2016-02. Accordingly, the majority of the amount presented as deferred rent liabilities on our Consolidated Balance Sheet as of December 31, 2018 is now included in the calculation of operating lease right-of-use assets and any remaining amounts are now classified within other liability line items on our Consolidated Balance Sheet as of December 31, 2019. The transition guidance associated with ASU 2016-02 also permitted certain practical expedients. We elected the "package of 3" practical expedients permitted under the transition guidance which, among other things, allowed us to carry forward our historical lease classifications. We also adopted an accounting policy which provides that leases with an initial term of 12 months or less will not be included within the lease right-of-use assets and lease liabilities recognized on our Consolidated Balance Sheets after the adoption of ASU 2016-02. We will continue to recognize the lease payments for those leases with an initial term of 12 months or less in our Consolidated Statements of Operations on a straight- line basis over the lease term. The lease right-of-use assets and related lease liabilities are classified as either operating or financing. Lease right-of-use assets are calculated as the net present value of future payments plus any capitalized initial direct costs less any tenant improvements or lease incentives. Lease liabilities are calculated as the net present value of future payments. In calculating the present value of the lease payments, we will utilize the rate stated in the lease (in the limited circumstances when such rate is explicitly stated) or, if no rate is explicitly stated, we have elected to utilize a rate that reflects our securitized incremental borrowing rate by geography for the lease term. In July 2018, the FASB issued ASU No. 2018-11, Leases - Targeted Improvements ("ASU 2018-11"). ASU 2018-11 provides a practical expedient which allows lessees to account for nonlease components (which include common area maintenance, taxes, and insurance) with the related lease component. Any variable nonlease components are not included within the lease right-of-use asset and lease liability on our Consolidated Balance Sheets, and instead, are reflected as an expense in the period incurred. We have elected to take this practical expedient upon adoption of ASU 2016-02. At January 1, 2019, we recognized the cumulative effect of initially applying ASU 2016-02 as an adjustment to the opening balance of (Distributions in excess of earnings) Earnings in excess of distributions, resulting in an increase of approximately $5,800 to stockholders' equity due to certain build to suit leases that were accounted for as financing leases under ASC 840, but are accounted for as operating leases under ASU 2016-02 at January 1, 2019. 96 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Operating and financing lease right-of-use assets and lease liabilities as of December 31, 2019 and January 1, 2019 (date of adoption of ASU 2016-02) are as follows: Description Assets: Location in Balance Sheet December 31, 2019 January 1, 2019 (Date of Adoption of ASU 2016-02) Operating lease right-of-use assets(1) Operating lease right-of-use assets Financing lease right-of-use assets, net of accumulated depreciation(2) Property, Plant and Equipment, Net Total Liabilities: Current Operating lease liabilities Accrued expenses and other current liabilities Financing lease liabilities Current portion of long-term debt Total current lease liabilities Long-term Operating lease liabilities Financing lease liabilities Total long-term lease liabilities Total Long-term Operating Lease Liabilities, net of current portion Long-term Debt, net of current portion $ $ $ 1,869,101 $ 1,825,721 327,215 361,078 2,196,316 $ 2,186,799 223,249 $ 46,582 269,831 209,911 50,437 260,348 1,728,686 1,685,771 320,600 2,049,286 350,263 2,036,034 $ 2,319,117 $ 2,296,382 ______________________________________________________________ (1) At December 31, 2019, these assets are comprised of approximately 99% real estate related assets (which include land, buildings and racking) and 1% non-real estate related assets (which include warehouse equipment, vehicles, furniture and fixtures and computer hardware and software). (2) At December 31, 2019, these assets are comprised of approximately 69% real estate related assets and 31% non-real estate related assets. 97 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The components of the lease expense for the year ended December 31, 2019 are as follows: Description Operating lease cost(1) Financing lease cost: Location in Statement of Operations Cost of sales and Selling, general and administrative Depreciation of financing lease right-of-use assets Depreciation and amortization Interest expense for financing lease liabilities Total financing lease cost Interest Expense, Net ______________________________________________________________ December 31, 2019 $ $ $ 459,619 59,258 21,031 80,289 (1) Of the $459,619 incurred for the year ended December 31, 2019, $447,194 is included within Cost of sales and $12,425 is included within Selling, general and administrative expenses. Operating lease cost includes variable lease costs of $105,922 for the year ended December 31, 2019. We recognized total rent expense, excluding variable lease costs such as common area maintenance charges, insurance and taxes under all of our operating leases of $365,762 and $350,403 for the years ended December 31, 2018 and 2017, respectively. We sublease certain real estate to third parties. We recognized sublease income of $6,637 for the year ended December 31, 2019. Weighted average remaining lease terms and discount rates as of December 31, 2019 are as follows: Operating leases Financing leases Operating leases Financing leases Remaining Lease Term Discount Rate 11.0 Years 11.6 Years 7.1% 5.7% 98 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The estimated minimum future lease payments as of December 31, 2019, are as follows: Year 2020 2021 2022 2023 2024 Thereafter Total minimum lease payments Less amounts representing interest or imputed interest Present value of lease obligations Operating Leases(1) Sublease Income Financing Leases(1) $ 339,469 $ 319,628 295,981 267,809 237,604 1,454,918 2,915,409 (963,474) 1,951,935 $ $ (7,695) $ (5,282) (4,996) (4,885) (3,543) (7,691) (34,092) $ 62,271 54,993 44,886 39,130 31,849 277,890 511,019 (143,837) 367,182 The estimated minimum future lease payments as of December 31, 2018 are as follows: Year 2019 2020 2021 2022 2023 Thereafter Total minimum lease payments Less amounts representing interest Present value of lease obligations Operating Leases(1) Sublease Income Financing Leases(1)(2) $ 323,454 $ 293,276 267,379 246,128 221,808 1,287,807 $ 2,639,852 $ (7,525) $ (7,200) (7,063) (6,694) (6,409) (6,279) (41,170) $ 80,513 71,335 61,269 52,832 44,722 377,750 688,421 (241,248) 447,173 _______________________________________________________________________________ (1) Estimated minimum future lease payments exclude variable common area maintenance charges, insurance and taxes. Differences in estimated lease payments between December 31, 2019 and December 31, 2018 are primarily related to adjustments to account for certain build to suit leases that were accounted for as financing obligations under ASC 840 but are accounted for as operating leases under ASU 2016-02 and foreign currency exchange rate impacts. (2) Includes financing lease and financing obligations associated with build to suit lease transactions at December 31, 2018. In the fourth quarter of 2019, we entered into an agreement to lease a facility in the United Kingdom that is currently under construction. The exact terms of the lease will be determined upon the completion of building construction, which is expected to occur in late 2020. We expect the rent due in the first year of the lease to be approximately $5,000, and we expect the term of the lease to be approximately 25 years. As of December 31, 2019, we do not have any operating or financing leases with related parties that are material to our consolidated financial statements. 99 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Other information: Supplemental cash flow information relating to our leases for the year ended December 31, 2019 is as follows: Cash paid for amounts included in measurement of lease liabilities: Operating cash flows used in operating leases Operating cash flows used in financing leases (interest) Financing cash flows used in financing leases Non-cash items: Operating lease modifications and reassessments New operating leases (including acquisitions) New financing leases, modifications and reassessments Year Ended December 31, 2019 $ $ 338,059 21,031 58,033 108,023 170,464 32,742 n. Stock-Based Compensation We record stock-based compensation expense, utilizing the straight-line method, for the cost of stock options, restricted stock units ("RSUs"), performance units ("PUs") and shares of stock issued under our employee stock purchase plan ("ESPP") (together, "Employee Stock-Based Awards"). For our Employee Stock-Based Awards made on or after February 20, 2019, we have included the following retirement provision: Upon an employee’s retirement on or after attaining age 58, if the sum of (i) the award recipient’s age at retirement and (ii) the award recipient’s years of service with the company totals at least 70, the award recipient is entitled to continued vesting of any outstanding Employee Stock-Based Awards which include the 2019 Retirement Criteria subsequent to their retirement, provided that, for awards granted in the year of retirement, their retirement occurs on or after July 1 (the “2019 Retirement Criteria”). Accordingly, (i) grants of Employee Stock-Based Awards to an employee who has met the 2019 Retirement Criteria on or before the date of grant, or will meet the Retirement Criteria before July 1 of the year of the grant, will be expensed between the date of grant and July 1 of the grant year and (ii) grants of Employee Stock-Based Awards to employees who will meet the 2019 Retirement Criteria during the award’s normal vesting period will be expensed between the date of grant and the date upon which the award recipient meets the 2019 Retirement Criteria. Stock options and RSUs granted to recipients who meet the 2019 Retirement Criteria will continue vesting on the original vesting schedule, and the stock options will remain exercisable up to three years after retirement, or the original expiration date of the stock options, if earlier. PUs granted to recipients who meet the 2019 Retirement Criteria will continue to vest and be delivered in accordance with the original vesting schedule of the applicable PU award and remain subject to the same performance conditions. Stock-based compensation expense for Employee Stock-Based Awards included in the accompanying Consolidated Statements of Operations for the years ended December 31, 2019, 2018 and 2017 was $35,654 ($33,103 after tax or $0.12 per basic and diluted share), $31,167 ($28,998 after tax or $0.10 per basic and diluted share) and $30,019 ($26,512 after tax or $0.10 per basic and diluted share), respectively. The substantial majority of the stock-based compensation expense for Employee Stock-Based Awards is included in Selling, general and administrative expenses in the accompanying Consolidated Statements of Operations. Stock Options Under our various stock option plans, options are generally granted with exercise prices equal to the market price of the stock on the date of grant; however, in certain instances, options are granted at prices greater than the market price of the stock on the date of grant. The options we issue become exercisable ratably over a period of either (i) three years from the date of grant and have a contractual life of 10 years from the date of grant, unless the holder's employment is terminated sooner, or (ii) five years from the date of grant and have a contractual life of 10 years from the date of grant, unless the holder's employment is terminated sooner. Our non-employee directors are considered employees for purposes of our stock option plans and stock option reporting. 100 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) A summary of our stock options outstanding as of December 31, 2019 by vesting terms is as follows: Three-year vesting period (10 year contractual life) Five-year vesting period (10 year contractual life) December 31, 2019 Stock Options Outstanding % of Stock Options Outstanding 4,691,321 144,400 4,835,721 97.0% 3.0% 100.0% Our equity compensation plans generally provide that, upon a vesting change in control (as defined in each plan), any unvested options and other awards granted thereunder shall vest immediately if an employee is terminated as a result of the change in control or terminates their own employment for good reason (as defined in each plan). On January 20, 2015, our stockholders approved the adoption of the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan, as amended (the "2014 Plan"). Under the 2014 Plan, the total amount of shares of common stock reserved and available for issuance pursuant to awards granted under the 2014 Plan is 12,750,000. The 2014 Plan permits us to continue to grant awards through May 24, 2027. A total of 48,253,839 shares of common stock have been reserved for grants of options and other rights under our various stock incentive plans, including the 2014 Plan. The number of shares available for grant under our various stock incentive plans, not including the ESPP, at December 31, 2019 was 4,095,067. The weighted average fair value of stock options granted in 2019, 2018 and 2017 was $3.58, $3.50 and $4.28 per share, respectively. These values were estimated on the date of grant using the Black-Scholes option pricing model. The weighted average assumptions used for grants in the year ended December 31: Weighted Average Assumptions Expected volatility Risk-free interest rate Expected dividend yield Expected life 2019 2018 2017 24.3% 2.47% 7% 25.4% 2.65% 7% 25.7% 1.96% 6% 5.0 years 5.0 years 5.0 years Expected volatility is calculated utilizing daily historical volatility over a period that equates to the expected life of the option. The risk-free interest rate was based on the United States Treasury interest rates whose term is consistent with the expected life (estimated period of time outstanding) of the stock options. Expected dividend yield is considered in the option pricing model and represents our current annualized expected per share dividends over the current trade price of our common stock. The expected life of the stock options granted is estimated using the historical exercise behavior of employees. 101 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) A summary of stock option activity for the year ended December 31, 2019 is as follows: Outstanding at December 31, 2018 Granted Exercised Forfeited Expired Outstanding at December 31, 2019 Options exercisable at December 31, 2019 Options expected to vest Options 4,271,834 920,706 (303,543) (23,984) (29,292) 4,835,721 3,068,945 1,648,127 Weighted Average Exercise Price Weighted Average Remaining Contractual Term (Years) Aggregate Intrinsic Value $ $ $ $ 34.78 35.71 23.86 35.21 34.78 35.64 35.80 35.34 6.72 5.81 8.47 $ $ $ 3,005 3,005 — The aggregate intrinsic value of stock options exercised for the years ended December 31, 2019, 2018 and 2017 is as follows: Aggregate intrinsic value of stock options exercised $ 3,148 $ 2,181 $ 8,485 Year Ended December 31, 2019 2018 2017 Restricted Stock Units Under our various equity compensation plans, we may also grant RSUs. Our RSUs generally have a vesting period of three years from the date of grant. However, RSUs granted to our non-employee directors vest immediately upon grant. All RSUs accrue dividend equivalents associated with the underlying stock as we declare dividends. Dividends will generally be paid to holders of RSUs in cash upon the vesting date of the associated RSU and will be forfeited if the RSU does not vest. The fair value of RSUs is the excess of the market price of our common stock at the date of grant over the purchase price (which is typically zero). Cash dividends accrued and paid on RSUs for the years ended December 31, 2019, 2018 and 2017, are as follows: Cash dividends accrued on RSUs Cash dividends paid on RSUs Year Ended December 31, 2019 2018 2017 $ 3,215 $ 2,899 $ 2,369 2,477 2,590 2,370 The fair value of RSUs vested during the years ended December 31, 2019, 2018 and 2017, are as follows: Fair value of RSUs vested Year Ended December 31, 2019 21,191 $ 2018 20,454 $ 2017 19,825 $ 102 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) A summary of RSU activity for the year ended December 31, 2019 is as follows: Non-vested at December 31, 2018 Granted Vested Forfeited Non-vested at December 31, 2019 Performance Units Weighted- Average Grant-Date Fair Value 34.33 34.72 34.06 34.75 34.71 RSUs 1,196,566 823,508 (678,138) (138,337) 1,203,599 $ $ Under our various equity compensation plans, we may also make awards of PUs. For the majority of outstanding PUs, the number of PUs earned is determined based on our performance against predefined targets of revenue and return on invested capital ("ROIC") and, with PUs granted in 2018, Adjusted EBITDA (as defined in Note 9). The number of PUs earned may range from 0% to 200% of the initial award. The number of PUs earned is determined based on our actual performance as compared to the targets at the end of a three-year performance period. Certain PUs that we grant will be earned based on a market condition associated with the total return on our common stock in relation to either (i) a subset of the Standard & Poor's 500 Index (for certain PUs granted prior to 2017), or (ii) the MSCI United States REIT Index (for certain PUs granted in 2017 and thereafter), rather than the revenue, ROIC and Adjusted EBITDA targets noted above. The number of PUs earned based on this market condition may range from 0% to 200% of the initial award. All of our PUs will be settled in shares of our common stock and are subject to cliff vesting three years from the date of the original PU grant. As detailed above, PUs granted on or after February 20, 2019 are subject to the 2019 Retirement Criteria. PUs granted to recipients who meet the 2019 Retirement Criteria will continue to vest and be delivered in accordance with the original vesting schedule of the applicable PU award and remain subject to the same performance conditions. PUs granted prior to February 20, 2019 to employees who terminate their employment during the three-year performance period and on or after attaining age 55 and completing 10 years of qualifying service are eligible for pro-rated vesting, subject to the actual achievement against the predefined targets or a market condition as discussed above, based on the number of full years of service completed following the grant date (but delivery of the shares remains deferred). As a result, PUs are generally expensed over the three-year performance period. All PUs accrue dividend equivalents associated with the underlying stock as we declare dividends. Dividends will generally be paid to holders of PUs in cash upon the settlement date of the associated PU and will be forfeited if the PU does not vest. Cash dividends accrued and paid on PUs for the years ended December 31, 2019, 2018 and 2017, are as follows: Cash dividends accrued on PUs Cash dividends paid on PUs Year Ended December 31, 2019 2018 2017 $ 2,260 $ 1,804 $ 1,162 644 1,290 205 103 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) During the years ended December 31, 2019, 2018 and 2017, we issued 380,856, 353,507 and 229,692 PUs, respectively. We forecast the likelihood of achieving the predefined revenue, ROIC and Adjusted EBITDA targets for our PUs in order to calculate the expected PUs to be earned. We record a compensation charge based on either the forecasted PUs to be earned (during the performance period) or the actual PUs earned (at the three-year anniversary of the grant date) over the vesting period for each of the awards. The fair value of PUs based on our performance against revenue, ROIC and Adjusted EBITDA targets is the excess of the market price of our common stock at the date of grant over the purchase price (which is typically zero). For PUs earned based on a market condition, we utilize a Monte Carlo simulation to fair value these awards at the date of grant, and such fair value is expensed over the three-year performance period. As of December 31, 2019, we expected 100%, 50% and 100% achievement of the predefined revenue, ROIC and Adjusted EBITDA targets associated with the awards of PUs made in 2019, 2018 and 2017, respectively. The fair value of earned PUs that vested during the years ended December 31, 2019, 2018 and 2017, is as follows: Fair value of earned PUs that vested $ 6,503 $ 3,117 $ 1,242 Year Ended December 31, 2019 2018 2017 A summary of PU activity for the year ended December 31, 2019 is as follows: Non-vested at December 31, 2018 Granted Vested Forfeited/Performance or Market Conditions Not Achieved Non-vested at December 31, 2019 Original PU Awards 967,049 380,856 (206,279) (27,935) 1,113,691 PU Adjustment(1) (299,948) — — (14,850) (314,798) Total PU Awards 667,101 380,856 (206,279) (42,785) 798,893 Weighted- Average Grant-Date Fair Value $ $ 36.54 36.07 37.97 26.50 36.56 _______________________________________________________________________________ (1) Represents an increase or decrease in the number of original PUs awarded based on either the final performance criteria or market condition achievement at the end of the performance period of such PUs or a change in estimated awards based on the forecasted performance against the predefined targets. Employee Stock Purchase Plan We offer an ESPP in which participation is available to substantially all United States and Canadian employees who meet certain service eligibility requirements. The ESPP provides a way for our eligible employees to become stockholders on favorable terms. The ESPP provides for the purchase of our common stock by eligible employees through successive offering periods. We have historically had two six-month offering periods per year, the first of which generally runs from June 1 through November 30 and the second of which generally runs from December 1 through May 31. During each offering period, participating employees accumulate after-tax payroll contributions, up to a maximum of 15% of their compensation, to pay the purchase price at the end of the offering. Participating employees may withdraw from an offering before the purchase date and obtain a refund of the amounts withheld as payroll deductions. At the end of the offering period, outstanding options under the ESPP are exercised, and each employee's accumulated contributions are used to purchase our common stock. The price for shares purchased under the ESPP is 95% of the fair market price at the end of the offering period, without a look-back feature. As a result, we do not recognize compensation expense for the ESPP shares purchased. For the years ended December 31, 2019, 2018 and 2017, there were 129,505, 119,123 and 102,826 shares, respectively, purchased under the ESPP. As of December 31, 2019, we have 376,140 shares available under the ESPP. _______________________________________________________________________________ 104 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) As of December 31, 2019, unrecognized compensation cost related to the unvested portion of our Employee Stock-Based Awards was $39,696 and is expected to be recognized over a weighted-average period of 1.8 years. We issue shares of our common stock for the exercises of stock options, and the vesting of RSUs, PUs and shares of our common stock under our ESPP from unissued reserved shares. o. Income Taxes Accounting for income taxes requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of temporary differences between the tax and financial reporting bases of assets and liabilities and for loss and credit carryforwards. Valuation allowances are provided when recovery of deferred tax assets does not meet the more likely than not standard as defined in GAAP. We have elected to recognize interest and penalties associated with uncertain tax positions as a component of the Provision (benefit) for income taxes in the accompanying Consolidated Statements of Operations. 105 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) p. Income (Loss) Per Share—Basic and Diluted Basic income (loss) per common share is calculated by dividing income (loss) by the weighted average number of common shares outstanding. The calculation of diluted income (loss) per share is consistent with that of basic income (loss) per share but gives effect to all potential common shares (that is, securities such as stock options, RSUs, PUs, warrants or convertible securities) that were outstanding during the period, unless the effect is antidilutive. The calculation of basic and diluted income (loss) per share for the years ended December 31, 2019, 2018 and 2017 is as follows: Year Ended December 31, 2019 2018 2017 Income (loss) from continuing operations $ 268,211 $ 367,558 $ Less: Net income (loss) attributable to noncontrolling interests 938 1,198 Income (loss) from continuing operations (utilized in numerator of Earnings Per Share calculation) Income (loss) from discontinued operations, net of tax 267,273 104 Net income (loss) attributable to Iron Mountain Incorporated $ 267,377 $ 366,360 (12,427) 353,933 $ 178,015 1,611 176,404 (6,291) 170,113 Weighted-average shares—basic Effect of dilutive potential stock options Effect of dilutive potential RSUs and PUs Effect of Over-Allotment Option(1) Weighted-average shares—diluted 286,971,000 285,913,000 265,898,000 145,509 570,435 — 234,558 505,030 — 431,071 509,235 6,278 287,686,944 286,652,588 266,844,584 Earnings (losses) per share—basic: Income (loss) from continuing operations $ (Loss) income from discontinued operations, net of tax Net income (loss) attributable to Iron Mountain Incorporated(2) $ Earnings (losses) per share—diluted: Income (loss) from continuing operations $ (Loss) income from discontinued operations, net of tax Net income (loss) attributable to Iron Mountain Incorporated(2) $ 0.93 — 0.93 0.93 — 0.93 $ $ $ $ 1.28 (0.04) 1.24 1.28 (0.04) 1.23 $ $ $ $ 0.66 (0.02) 0.64 0.66 (0.02) 0.64 Antidilutive stock options, RSUs and PUs, excluded from the calculation 4,475,745 3,258,078 2,326,344 ___________________________________________________________________ (1) See Note 12. (2) Columns may not foot due to rounding. 106 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) q. Allowance for Doubtful Accounts and Credit Memo Reserves We maintain an allowance for doubtful accounts and credit memos for estimated losses resulting from the potential inability of our customers to make required payments and potential disputes regarding billing and service issues. When calculating the allowance, we consider our past loss experience, current and prior trends in our aged receivables and credit memo activity, current economic conditions and specific circumstances of individual receivable balances. If the financial condition of our customers were to significantly change, resulting in a significant improvement or impairment of their ability to make payments, an adjustment of the allowance may be required. We write-off uncollectible balances as circumstances warrant, generally, no later than one year past due. Rollforward of allowance for doubtful accounts and credit memo reserves is as follows: Year Ended December 31, 2019 2018 2017 Balance at Beginning of the Year Credit Memos Charged to Revenue Allowance for Bad Debts Charged to Expense Deductions and Other(1) Balance at End of the Year $ 43,584 $ 51,846 $ 19,389 $ 46,648 44,290 36,329 38,966 18,625 14,826 (71,963) $ (58,018) (51,434) 42,856 43,584 46,648 _______________________________________________________________________________ (1) Primarily consists of the issuance of credit memos, the write-off of accounts receivable and the impact associated with currency translation adjustments. r. Concentrations of Credit Risk Financial instruments that potentially subject us to credit risk consist principally of cash and cash equivalents (including money market funds and time deposits) and accounts receivable. The only significant concentrations of liquid investments as of December 31, 2019 and 2018, respectively, related to cash and cash equivalents. At December 31, 2019, we had money market funds with seven "Triple A" rated money market funds and no time deposits. At December 31, 2018, we had no money market funds and time deposits with seven global banks. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund to a maximum of 1% of the fund total assets or in any one financial institution to a maximum of $75,000. As of December 31, 2019 and 2018, our cash and cash equivalents balance, including restricted cash, was $193,555 and $165,485, respectively. At December 31, 2019, our cash and cash equivalents included money market funds of $13,653. 107 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) s. Fair Value Measurements Entities are permitted under GAAP to elect to measure certain financial instruments and certain other items at either fair value or cost. We have elected the cost measurement option. Our financial assets or liabilities that are carried at fair value are required to be measured using inputs from the three levels of the fair value hierarchy. A financial asset or liability's classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement. The three levels of the fair value hierarchy are as follows: Level 1—Inputs are unadjusted quoted prices in active markets for identical assets or liabilities that we have the ability to access at the measurement date. Level 2—Inputs include quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets or liabilities in markets that are not active, inputs other than quoted prices that are observable for the asset or liability (i.e., interest rates, yield curves, etc.), and inputs that are derived principally from or corroborated by observable market data by correlation or other means (market corroborated inputs). Level 3—Unobservable inputs that reflect our assumptions about the assumptions that market participants would use in pricing the asset or liability. The assets and liabilities carried at fair value and measured on a recurring basis as of December 31, 2019 and 2018, respectively, are as follows: Description Money Market Funds(1) Trading Securities Derivative Liabilities(4) Description Time Deposits(1) Trading Securities Derivative Assets(4) Derivative Liabilities(4) Fair Value Measurements at December 31, 2019 Using Total Carrying Value at December 31, 2019 Quoted prices in active markets (Level 1) Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) $ 13,653 $ — $ 13,653 $ 10,732 9,756 10,168 (2) — 564 (3) 9,756 — — — Fair Value Measurements at December 31, 2018 Using Total Carrying Value at December 31, 2018 Quoted prices in active markets (Level 1) $ 956 $ — $ 10,753 10,248 (2) 93 973 — — Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) 956 $ 505 (3) 93 973 — — — — _____________________________________________________________ (1) Money market funds and time deposits are measured based on quoted prices for similar assets and/or subsequent transactions. (2) Certain trading securities are measured at fair value using quoted market prices. 108 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) (3) Certain trading securities are measured based on inputs other than quoted market prices that are observable. (4) Derivative assets and liabilities include (i) interest rate swap agreements, including forward-starting interest rate swap agreements, to limit our exposure to changes in interest rates on a portion of our floating rate indebtedness, (ii) cross- currency swap agreements to hedge the variability of exchange rates impacts between the United States dollar and the Euro and certain of our Euro denominated subsidiaries and (iii) short-term (six months or less) foreign exchange currency forward contracts that we have entered into to hedge certain of our foreign exchange intercompany exposures. Our derivative financial instruments are measured using industry standard valuation models using market- based observable inputs, including interest rate curves, forward and spot prices for currencies and implied volatilities. Credit risk is also factored into the determination of the fair value of our derivative financial instruments. See Note 3 for additional information on our derivative financial instruments. Disclosures are required in the financial statements for items measured at fair value on a non-recurring basis. We did not have any material items that are measured at fair value on a non-recurring basis for the years ended December 31, 2019, 2018, and 2017, with the exception of: (i) the reporting units as presented in our goodwill impairment analysis (as disclosed in Note 2.h.); (ii) the assets and liabilities acquired through acquisitions (as disclosed in Note 6); (iii) the Access Contingent Consideration (as defined and disclosed in Note 13); (iv) the redemption value of certain redeemable noncontrolling interests (as disclosed in Note 2.v.); and (v) our initial investments in the MakeSpace JV and OSG (both as defined and disclosed in Note 13), all of which are based on Level 3 inputs. The fair value of our long-term debt, which was determined based on either Level 1 inputs or Level 3 inputs, is disclosed in Note 4. Long-term debt is measured at cost in our Consolidated Balance Sheets as of December 31, 2019 and 2018. 109 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) t. Accumulated Other Comprehensive Items, Net The changes in accumulated other comprehensive items, net for the years ended December 31, 2019, 2018 and 2017 are as follows: Balance as of December 31, 2016 Other comprehensive (loss) income: Foreign currency translation adjustment(1) Total other comprehensive (loss) income Balance as of December 31, 2017 Other comprehensive (loss) income: Foreign currency translation adjustment Change in fair value of derivative instruments Total other comprehensive (loss) income Balance as of December 31, 2018 Other comprehensive (loss) income: Foreign currency translation adjustment Change in fair value of derivative instruments Total other comprehensive (loss) income Balance as of December 31, 2019 $ ______________________________________________________________ Foreign Currency Translation Adjustment Change in Fair Value of Derivative Instruments Total $ (212,573) $ — $ (212,573) 108,584 108,584 (103,989) (160,702) — (160,702) (264,691) — — — — (973) (973) (973) 11,866 — 11,866 (252,825) $ — (8,783) (8,783) (9,756) $ 108,584 108,584 (103,989) (160,702) (973) (161,675) (265,664) 11,866 (8,783) 3,083 (262,581) (1) During the year ended December 31, 2017, approximately $29,100 of cumulative translation adjustment associated with our businesses in Russia and Ukraine was reclassified from accumulated other comprehensive items, net and was included in the gain on sale associated with the Russia and Ukraine Divestment (see Note 13). 110 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) u. Other Expense (Income), Net Other expense (income), net for the years ended December 31, 2019, 2018 and 2017 consists of the following: Foreign currency transaction losses (gains), net(1) $ Debt extinguishment expense, net Other, net(2) 2019 24,852 $ — 9,046 Other Expense (Income), Net $ 33,898 $ _______________________________________________________________________________ 2018 (15,567) $ — 3,875 (11,692) $ 2017 43,248 78,368 (42,187) 79,429 Year Ended December 31, (1) The gain or loss on foreign currency transactions, calculated as the difference between the historical exchange rate and the exchange rate at the applicable measurement date, includes gains or losses primarily related to (i) borrowings in certain foreign currencies under our Revolving Credit Facility and our Former Revolving Credit Facility (each as defined in Note 4), (ii) our Euro Notes (as defined in Note 4), (iii) certain foreign currency denominated intercompany obligations of our foreign subsidiaries to us and between our foreign subsidiaries, which are not considered permanently invested and (iv) amounts that are paid or received on the net settlement amount from forward contracts (as more fully discussed in Note 3). (2) Other, net for the year ended December 31, 2017 includes a gain of $38,869 associated with the Russia and Ukraine Divestment (as defined in Note 13). v. Redeemable Noncontrolling Interests Certain unaffiliated third parties own noncontrolling interests in our consolidated subsidiaries in Chile, India and South Africa. The underlying agreements between us and our noncontrolling interest shareholders for these subsidiaries contain provisions under which the noncontrolling interest shareholders can require us to purchase their respective interests in such subsidiaries at certain times and at a purchase price as stipulated in the underlying agreements (generally at fair value). These put options make these noncontrolling interests redeemable and, therefore, these noncontrolling interests are classified as temporary equity outside of stockholders' equity. Redeemable noncontrolling interests are reported at the higher of their redemption value or the noncontrolling interest holders' proportionate share of the underlying subsidiaries net carrying value. Increases or decreases in the redemption value of the noncontrolling interest are offset against Additional Paid-in Capital. In 2018, certain of our noncontrolling interest shareholders exercised their option to put their ownership interest back to us. Upon the exercise of the put option, this noncontrolling interest became mandatorily redeemable by us, and, therefore, is accounted for as a liability rather than a component of redeemable noncontrolling interests. We and these noncontrolling interest shareholders are currently in a dispute with respect to the fair value of the noncontrolling interest shares. We have recorded our estimate of the fair value of these noncontrolling interest shares as a component of Accrued expenses on our Consolidated Balance Sheets as of December 31, 2019 and 2018. It is possible that the value ultimately agreed upon with the noncontrolling interest shareholders could differ from our current estimate of the fair value. Subsequent to these noncontrolling interest shares becoming mandatorily redeemable, any increase or decrease in the fair value of such noncontrolling interest is included as a component of Other expense (income), net on our Consolidated Statements of Operations. 111 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) w. New Accounting Pronouncements Recently Adopted Accounting Pronouncements In August 2018, the FASB issued ASU No. 2018-15, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (a consensus of the FASB Emerging Issues Task Force) ("ASU 2018-15"). ASU 2018-15 aligns the accounting for costs incurred to implement a cloud computing arrangement that is a service arrangement with the guidance on capitalizing costs associated with developing or obtaining internal-use software. We adopted ASU 2018-15 on January 1, 2019. ASU 2018-15 did not have a material impact on our consolidated financial statements. In February 2016, the FASB issued ASU 2016-02. We adopted ASU 2016-02 on January 1, 2019 on a modified retrospective basis. See Note 2.m. for information regarding the impact of the adoption of ASU 2016-02 on our consolidated financial statements. Other As Yet Adopted Accounting Pronouncements In June 2016, the FASB issued ASU 2016-13, Financial Instruments-Credit Losses-Measurement of Credit Losses on Financial Instruments (“ASU 2016-13”). ASU 2016-13 changes how entities will measure credit losses on most financial assets. The standard will eliminate the probable initial recognition of estimated losses and will provide a forward-looking expected credit loss model for accounts receivables, loans and other financial instruments. Adoption of the standard will be applied using a modified retrospective approach through a cumulative adjustment to retained earnings as of the effective date to align our credit loss methodology with the new standard. ASU 2016-13 is effective for us on January 1, 2020, with early adoption permitted. Under ASU 2016-13 we will be required to use a forward-looking expected credit loss model for accounts receivable, loans and other financial instruments. We do not expect ASU 2016-13 will have a material impact on our consolidated financial statements. x. Changes in Presentation During 2019, we changed our presentation of Significant Acquisition Costs (as defined below) and corrected the presentation of gains on sale of real estate as presented in our Consolidated Statements of Operations. Significant Acquisition Costs We have historically classified our significant acquisition costs which represent operating expenditures associated with (1) the acquisition of Recall Holdings Limited ("Recall") that we completed on May 2, 2016 (the "Recall Transaction"), including: (i) advisory and professional fees to complete the Recall Transaction; (ii) costs associated with the Divestments (as defined in Note 13) required in connection with receipt of regulatory approvals (including transitional services); and (iii) costs to integrate Recall with our existing operations, including moving, severance, facility upgrade, REIT integration and system upgrade costs, as well as certain costs associated with our shared service center initiative for our finance, human resources and information technology functions; and (2) the advisory and professional fees to complete the IODC Transaction (as defined in Note 6) (collectively, "Significant Acquisition Costs"), as components of Selling, general and administrative expenses and Cost of sales. Beginning in 2019, we present Significant Acquisition Costs as its own line item within Operating Expenses in our Consolidated Statements of Operations. All prior periods have been conformed to this presentation. See Note 9 for Significant Acquisition Costs by segment. 112 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Gains on Sale of Real Estate Subsequent to our conversion to a REIT, we have historically classified gains on sale of real estate, net of tax, as a separate line on our Consolidated Statements of Operations and excluded such amounts from our reported operating income. We presented such amounts net of tax as these gains were presented below the Provision (benefit) for income taxes in our Consolidated Statements of Operations. Beginning in 2019, we present gains on sale of real estate as a component of operating income in the line item (Gain) loss on disposal/write-down of property, plant and equipment, net. Such amounts are presented gross of tax with any tax impact presented within Provision (benefit) for income taxes in our Consolidated Statements of Operations. All prior periods have been conformed to this presentation. See Note 2.g. for details of the (Gain) loss on disposal/ write-down of property, plant and equipment. The following table sets forth the effect of the (i) change in presentation of Significant Acquisition Costs and (ii) correction in presentation of gain on sale of real estate to certain line items of our Consolidated Statements of Operations for December 31, 2018 and 2017. The effect of these items did not impact Income (Loss) from Continuing Operations or Net Income (Loss). Year Ended December 31, 2018 2017 Significant Acquisition Costs Gain on Sale of Real Estate Total Significant Acquisition Costs Gain on Sale of Real Estate Total Cost of sales (excluding depreciation and amortization) Selling, general and administrative Significant Acquisition Costs (Gain) Loss on disposal/write- down of property, plant and equipment, net Total Operating Expenses Operating Income (Loss) Income (Loss) from Continuing Operations Before Provision (Benefit) for Income Taxes Provision (Benefit) for Income Taxes Gain on Sale of Real Estate, Net of tax y. Immaterial Restatement $ $ $ $ $ $ $ $ $ (7,628) $ — $ (7,628) $ (20,493) $ — $ (20,493) (43,037) $ 50,665 $ — $ — $ (43,037) $ $ 50,665 (64,408) $ $ 84,901 — $ — $ (64,408) 84,901 — $ (63,804) $ — $ (63,804) $ — $ 63,804 $ (63,804) $ (63,804) $ $ 63,804 — $ — $ — $ (1,565) $ (1,565) $ $ 1,565 (1,565) (1,565) 1,565 — $ 63,804 — $ 8,476 — $ 55,328 $ $ $ 63,804 8,476 55,328 $ $ $ — $ 1,565 $ 1,565 — $ — $ — — $ 1,565 $ 1,565 In June 2019, we received a notification of assessment from tax and customs authorities in the Netherlands related to a value-added tax (“VAT”) liability of approximately 16,800 Euros primarily related to the years ending December 31, 2018 and 2017. We have established a reserve for this matter based upon our estimate of the amount of loss that is both probable and estimable, including interest and penalties. See Note 10 for additional information on this matter. 113 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) This matter relates to periods prior to January 1, 2019, resulting in (i) an understatement of our prior years' reported selling, general and administrative expense and interest expense and (ii) an overstatement of our prior years’ reported provision for income taxes for the related tax impact. The following table sets forth the effect of the immaterial restatement to certain line items of our Consolidated Statements of Operations for the years ended December 31, 2018 and 2017: Selling, general and administrative Total Operating Expenses Operating Income (Loss) Interest Expense, Net Income (Loss) from Continuing Operations Before Provision (Benefit) for Income Taxes Provision (Benefit) for Income Taxes Income (Loss) from Continuing Operations Net Income (Loss) Net Income (Loss) Attributable to Iron Mountain Incorporated Earnings (Losses) per Share - Basic: Income (Loss) from Continuing Operations Net Income (Loss) Attributable to Iron Mountain Incorporated Earnings (Losses) per Share - Diluted: Income (Loss) from Continuing Operations Net Income (Loss) Attributable to Iron Mountain Incorporated Year Ended December 31, 2018 2017 11,045 $ 11,045 $ (11,045) $ $ 359 (11,404) $ (1,986) $ (9,418) $ (9,418) $ (9,418) $ (0.03) $ (0.03) $ (0.03) $ (0.03) $ 16,623 16,623 (16,623) 70 (16,693) (2,985) (13,708) (13,708) (13,708) (0.05) (0.05) (0.05) (0.05) $ $ $ $ $ $ $ $ $ $ $ $ $ We have determined that no prior period financial statement was materially misstated as a result of the previously unrecorded reserves related to this matter. As a result, we have restated ending (Distributions in excess of earnings) Earnings in excess of distributions in the amount of $(23,126) and $(13,708) as of December 31, 2018 and 2017, respectively, for the cumulative impact of the aforementioned items. 114 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Additionally, we have restated our Consolidated Balance Sheets as of December 31, 2018 and 2017, and each of our Consolidated Statements of Operations, our Consolidated Statements of Comprehensive Income (Loss), our Consolidated Statements of Equity and the related notes for the years ended December 31, 2018 and 2017 to reflect the impact of the reserve we have established for this matter in those periods. There was no change to the following lines of the Consolidated Statements of Cash Flows for the years ended December 31, 2018 and 2017: (1) cash flows from operating activities, (2) cash flows from investing activities and (3) cash flows from financing activities. The following table sets forth the effect of the immaterial restatement to certain line items of our Consolidated Balance Sheet as of December 31, 2018: Total Other Assets, Net Total Assets Accrued expenses and other current liabilities Total Current Liabilities (Distribution in excess of earnings) Earnings in excess of distributions Total Iron Mountain Incorporated Stockholders' Equity December 31, 2018 4,971 $ $ $ $ $ $ 4,971 28,097 28,097 (23,126) (23,126) 115 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 3. Derivative Instruments and Hedging Activities (Continued) Derivative instruments we are party to include: (i) interest rate swap agreements (which are designated as cash flow hedges), (ii) cross-currency swap agreements (which are designated as net investment hedges) and (iii) foreign exchange currency forward contracts (which are not designated as hedges). Interest Rate Swap Agreements Designated as Cash Flow Hedges In March 2018, we entered into interest rate swap agreements to limit our exposure to changes in interest rates on a portion of our floating rate indebtedness. As of December 31, 2019 and 2018, we had $350,000 in notional value of interest rate swap agreements outstanding, which expire in March 2022. Under the interest rate swap agreements, we receive variable rate interest payments associated with the notional amount of each interest rate swap, based upon one-month LIBOR, in exchange for the payment of fixed interest rate payments (at the fixed interest rate specified in the interest rate swap agreements). In July 2019, we entered into forward-starting interest rate swap agreements to limit our exposure to changes in interest rates on a portion of our floating rate indebtedness once our current interest rate swap agreements expire in March 2022. The forward-starting interest rate swap agreements have $350,000 in notional value, commence in March 2022 and expire in March 2024. Under the swap agreements we will receive variable rate interest payments based upon one-month LIBOR, in exchange for the payment of fixed interest rate payments at the rates specified in the interest rate swap agreements. We have designated these interest rate swap agreements, including the forward-starting interest rate swap agreements, as cash flow hedges. Unrealized gains are recognized as assets while unrealized losses are recognized as liabilities. At December 31, 2019 and 2018, we had a derivative liability of $8,774 and $973, respectively, which was recorded as a component of Other long-term liabilities in our Consolidated Balance Sheets. We have recorded the change in fair value of the interest rate swap agreements as a component of Accumulated other comprehensive items, net in our Consolidated Balance Sheets. We have recorded unrealized losses of $7,801 and $973 for the years ended December 31, 2019 and 2018, respectively. As of December 31, 2019, cumulative net losses of $8,774 are recorded within Accumulated other comprehensive items, net associated with these cash flow hedges. Net Investment Hedges a. Cross-Currency Swap Agreements Designated as a Hedge of Net Investment In August 2019, we entered into cross-currency swap agreements to hedge the variability of exchange rate impacts between the United States dollar and the Euro. Under the terms of the cross-currency swap agreements we notionally exchanged approximately $110,000 at an interest rate of 6.0% for approximately 99,055 Euros at a weighted average interest rate of approximately 3.65%. The cross-currency swap agreements, which expire in August 2023, are designated as a hedge of net investment against certain of our Euro denominated subsidiaries and require an exchange of the notional amounts at maturity. The cross-currency swaps are marked to market at each reporting period and any changes in fair value are recognized as a component of Accumulated other comprehensive items, net. Unrealized gains are recognized as assets while unrecognized losses are recognized as liabilities. At December 31, 2019 we had a derivative liability of $982, which was recorded as a component of Other long-term liabilities in our Consolidated Balance Sheets, which represents the fair value of the cross- currency swap agreements. We have recorded unrealized losses of $982 for the year ended December 31, 2019. 116 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 3. Derivative Instruments and Hedging Activities (Continued) b. Euro Notes Designated as a Hedge of Net Investment In addition, we have designated a portion of our Euro Notes (as defined in Note 4) as a hedge of net investment of certain of our Euro denominated subsidiaries. For the years ended December 31, 2019, 2018 and 2017 we designated, on average, 284,986, 224,424 and 103,682 Euros, respectively, of our Euro Notes as a hedge of net investment of certain of our Euro denominated subsidiaries. As a result, we recorded the following foreign exchange gains (losses) related to the change in fair value of such debt due to the currency translation adjustments, which is a component of Accumulated other comprehensive items, net: Foreign exchange gains (losses) $ 6,003 $ 11,070 $ Year Ended December 31, 2019 2018 2017 (15,015) As of December 31, 2019, cumulative net gains of $20,261, net of tax, are recorded in Accumulated other comprehensive items, net associated with this net investment hedge. Foreign Exchange Currency Forward Contracts Not Designated as Hedges We have entered into forward contracts to hedge our exposures associated with certain foreign currencies. We have not designated any of these forward contracts as hedges. Our policy is to record the fair value of each derivative instrument on a gross basis. As of December 31, 2019, we had no outstanding forward contracts. As of December 31, 2018, we had outstanding forward contracts to purchase 29,000 Euros and sell $33,374 United States dollars. At December 31, 2018, we had a derivative asset of $93 which is recorded as a component of Prepaid expenses and other in our Consolidated Balance Sheet. Net cash payments (receipts) included in cash from operating activities related to settlements associated with foreign currency forward contracts for the years ended December 31, 2019, 2018 and 2017, are as follows: Net payments (receipts) $ 737 $ 5,797 $ (9,073) Year Ended December 31, 2019 2018 2017 Losses (gains) for our derivative instruments for the years ended December 31, 2019, 2018 and 2017 are as follows: Derivatives Not Designated as Hedging Instruments Location of Loss (Gain) Recognized in Income on Derivative 2019 2018 Foreign exchange contracts Other expense (income), net $ 737 $ 4,954 $ 2017 (8,292) Amount of Loss (Gain) Recognized in Income on Derivatives December 31, 117 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt Long-term debt is as follows: December 31, 2019 December 31, 2018 Debt (inclusive of discount) Unamortized Deferred Financing Costs Carrying Amount Fair Value Debt (inclusive of discount) Unamortized Deferred Financing Costs Carrying Amount Fair Value Revolving Credit Facility(1) $ 348,808 $ (12,053) $ 336,755 $ 348,808 $ 793,832 $ (14,117) $ 779,715 $ 793,832 Term Loan A(1) Term Loan B(1)(2) Australian Dollar Term Loan (the "AUD Term Loan")(3)(4) UK Bilateral Revolving Credit Facility (the "UK Bilateral Facility")(4) 43/8% Senior Notes due 2021 (the "43/8% Notes")(5)(6)(7) 6% Senior Notes due 2023 (the "6% Notes due 2023")(5)(6) 53/8% CAD Senior Notes due 2023 (the "CAD Notes due 2023")(5)(7)(8) 53/4% Senior Subordinated Notes due 2024 (the "53/4% Notes")(5)(6) 3% Euro Senior Notes due 2025 (the "Euro Notes")(5)(6) (7) 37/8% GBP Senior Notes due 2025 (the "GBP Notes due 2025")(5)(7)(9) 53/8% Senior Notes due 2026 (the "53/8% Notes")(5)(7)(10) 47/8% Senior Notes due 2027 (the "47/8% Notes due 2027") (5)(6)(7) 51/4% Senior Notes due 2028 (the "51/4% Notes")(5)(6)(7) 47/8% Senior Notes due 2029 (the "47/8% Notes due 2029") (5)(6)(7) Real Estate Mortgages, Financing Lease Liabilities and Other(11) Accounts Receivable Securitization Program(12) Mortgage Securitization Program(13) 228,125 686,395 — 228,125 (7,493) 678,902 228,125 686,890 240,625 693,169 — 240,625 (8,742) 684,427 240,625 660,013 226,924 (2,313) 224,611 228,156 233,955 (3,084) 230,871 235,645 184,601 (1,801) 182,800 184,601 178,299 (2,357) 175,942 178,299 500,000 (2,436) 497,564 503,450 500,000 (4,155) 495,845 488,750 600,000 (4,027) 595,973 613,500 600,000 (5,126) 594,874 606,000 192,058 (2,071) 189,987 199,380 183,403 (2,506) 180,897 186,154 1,000,000 (6,409) 993,591 1,010,625 1,000,000 (7,782) 992,218 940,000 336,468 (3,462) 333,006 345,660 343,347 (4,098) 339,249 321,029 527,432 (5,809) 521,623 539,892 509,425 (6,573) 502,852 453,811 250,000 (2,756) 247,244 261,641 250,000 (3,185) 246,815 224,375 1,000,000 (11,020) 988,980 1,029,475 1,000,000 (12,442) 987,558 855,000 825,000 (9,742) 815,258 859,598 825,000 (10,923) 814,077 713,625 1,000,000 (14,104) 985,896 1,015,640 — — — — 523,671 (406) 523,265 523,671 606,702 (171) 606,531 606,702 272,062 (81) 271,981 272,062 221,673 (218) 221,455 221,673 50,000 (982) 49,018 50,000 50,000 (1,128) 48,872 50,000 Total Long-term Debt 8,751,544 (86,965) 8,664,579 8,229,430 (86,607) 8,142,823 Less Current Portion (389,013) — (389,013) (126,406) — (126,406) Long-term Debt, Net of Current Portion $ 8,362,531 $ (86,965) $ 8,275,566 $ 8,103,024 $ (86,607) $ 8,016,417 ______________________________________________________________ 118 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) (1) The capital stock or other equity interests of most of our United States subsidiaries, and up to 66% of the capital stock or other equity interests of most of our first-tier foreign subsidiaries, are pledged to secure these debt instruments, together with all intercompany obligations (including promissory notes) of subsidiaries owed to us or to one of our United States subsidiary guarantors. In addition, Iron Mountain Canada Operations ULC ("Canada Company") has pledged 66% of the capital stock of its subsidiaries, and all intercompany obligations (including promissory notes) owed to or held by it, to secure the Canadian dollar subfacility under the Revolving Credit Facility. The fair value (Level 3 of fair value hierarchy described at Note 2.s.) of these debt instruments approximates the carrying value (as borrowings under these debt instruments are based on current variable market interest rates (plus a margin that is subject to change based on our consolidated leverage ratio), as of December 31, 2019 and 2018. (2) The amount of debt for the Term Loan B (as defined below) reflects an unamortized original issue discount of $1,355 and $1,581 as of December 31, 2019 and 2018, respectively. (3) The amount of debt for the AUD Term Loan reflects an unamortized original issue discount of $1,232 and $1,690 as of December 31, 2019 and 2018, respectively. (4) The fair value (Level 3 of fair value hierarchy described at Note 2.s.) of this debt instrument approximates the carrying value as borrowings under this debt instrument are based on a current variable market interest rate. (5) The fair values (Level 1 of fair value hierarchy described at Note 2.s.) of these debt instruments are based on quoted market prices for these notes on December 31, 2019 and 2018, respectively. (6) Collectively, the "Parent Notes". IMI is the direct obligor on the Parent Notes, which are fully and unconditionally guaranteed, on a senior or senior subordinated basis, as the case may be, by IMI's direct and indirect 100% owned United States subsidiaries that represent the substantial majority of our United States operations (the "Guarantors"). These guarantees are joint and several obligations of the Guarantors. The remainder of our subsidiaries do not guarantee the Parent Notes. See Note 5. (7) The 43/8% Notes, the CAD Notes due 2023, the Euro Notes, the GBP Notes due 2025, the 53/8% Notes, the 47/8% Notes due 2027, the 51/4% Notes and the 47/8% Notes due 2029 (collectively, the "Unregistered Notes") have not been registered under the Securities Act of 1933, as amended (the “Securities Act”), or under the securities laws of any other jurisdiction. Unless they are registered, the Unregistered Notes may be offered only in transactions that are exempt from registration under the Securities Act or the securities laws of any other jurisdiction. (8) Canada Company is the direct obligor on the CAD Notes due 2023, which are fully and unconditionally guaranteed, on a senior basis, by IMI and the Guarantors. These guarantees are joint and several obligations of IMI and the Guarantors. See Note 5. (9) Iron Mountain (UK) PLC ("IM UK") is the direct obligor on the GBP Notes due 2025, which are fully and unconditionally guaranteed, on a senior basis, by IMI and the Guarantors. These guarantees are joint and several obligations of IMI and the Guarantors. See Note 5. (10) Iron Mountain US Holdings, Inc. ("IM US Holdings"), one of the Guarantors, is the direct obligor on the 53/8% Notes, which are fully and unconditionally guaranteed, on a senior basis, by IMI and the other Guarantors. These guarantees are joint and several obligations of IMI and such Guarantors. See Note 5. (11) Includes (i) real estate mortgages of $27,036 and $18,576 as of December 31, 2019 and 2018, respectively, which bear interest at approximately 3.9% as of December 31, 2019 and 4.1% as of December 31, 2018 and are payable in various installments through 2024, (ii) financing lease liabilities of $367,182 and $447,173 as of December 31, 2019 and 2018, respectively, which bear a weighted average interest rate of 5.7% at December 31, 2019 and 2018 and (iii) other notes and other obligations, which were assumed by us as a result of certain acquisitions, of $129,453 and $140,953 as of December 31, 2019 and 2018, respectively, and bear a weighted average interest rate of 10.8% at December 31, 2019 and 11.1% at December 31, 2018, respectively. We believe the fair value (Level 3 of fair value hierarchy described at Note 2.s.) of this debt approximates its carrying value. 119 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) (12) The Accounts Receivable Securitization Special Purpose Subsidiaries are the obligors under this program. We believe the fair value (Level 3 of fair value hierarchy described at Note 2.s.) of this debt approximates its carrying value. (13) The Mortgage Securitization Special Purpose Subsidiary is the obligor under this program. We believe the fair value (Level 3 of fair value hierarchy described at Note 2.s.) of this debt approximates its carrying value. a. Credit Agreement On August 21, 2017, we entered into a new credit agreement (the "Credit Agreement") which amended and restated our then existing credit agreement which consisted of a revolving credit facility (the "Former Revolving Credit Facility") and a term loan and was scheduled to terminate on July 6, 2019. The Credit Agreement consists of a revolving credit facility (the "Revolving Credit Facility") and a term loan (the "Term Loan A"). The maximum amount permitted to be borrowed under the Revolving Credit Facility is $1,750,000. The original principal amount of the Term Loan A was $250,000. Under the Revolving Credit Facility, we had the option to request additional commitments of up to $500,000, in the form of term loans or through increased commitments under the Revolving Credit Facility, subject to the conditions specified in the Credit Agreement. The Credit Agreement was originally scheduled to mature on August 21, 2022, at which point all obligations were to become due. On March 22, 2018, we entered into an amendment (the “March 2018 Amendment”) to the Credit Agreement which provided us with the option to request additional commitments of up to approximately $1,260,000 under the Credit Agreement in the form of term loans or through increased commitments under the Revolving Credit Facility, subject to the conditions specified in the Credit Agreement. On June 4, 2018, we entered into another amendment (the "June 2018 Amendment") to the Credit Agreement which (i) reduced interest rate margins applicable to existing and future borrowings under the Revolving Credit Facility and Term Loan A by 0.25% and (ii) extended the maturity date of the Credit Agreement to June 4, 2023. The Term Loan A is to be paid in quarterly installments in an amount equal to $3,125 per quarter, with the remaining balance due on June 4, 2023. On December 20, 2019, we entered into an amendment (the “December 2019 Amendment”) to the Credit Agreement. The December 2019 Amendment amended the definition of EBITDA and certain other definitions and restrictive covenants contained in the Credit Agreement. The Revolving Credit Facility enables IMI and certain of its United States and foreign subsidiaries to borrow in United States dollars and (subject to sublimits) a variety of other currencies (including Canadian dollars, British pounds sterling and Euros, among other currencies) in an aggregate outstanding amount not to exceed $1,750,000. IMI and the Guarantors guarantee all obligations under the Credit Agreement. The interest rate on borrowings under the Credit Agreement varies depending on our choice of interest rate and currency options, plus an applicable margin, which varies based on our consolidated leverage ratio. Additionally, the Credit Agreement requires the payment of a commitment fee on the unused portion of the Revolving Credit Facility, which fee ranges from between 0.25% to 0.4% based on our consolidated leverage ratio and fees associated with outstanding letters of credit. As of December 31, 2019, we had $348,808 and $228,125 of outstanding borrowings under the Revolving Credit Facility and the Term Loan A, respectively. Of the $348,808 of outstanding borrowings under the Revolving Credit Facility, $257,800 was denominated in United States dollars, 44,300 was denominated in Canadian dollars and 50,800 was denominated in Euros. In addition, we also had various outstanding letters of credit totaling $4,853 under the Revolving Credit Facility. The remaining amount available for borrowing under the Revolving Credit Facility as of December 31, 2019, which is based on IMI's leverage ratio, the last 12 months' earnings before interest, taxes, depreciation and amortization and rent expense ("EBITDAR"), other adjustments as defined in the Credit Agreement and current external debt, was $1,396,339 (which amount represents the maximum availability as of such date). Available borrowings under the Revolving Credit Facility are subject to compliance with our indenture covenants as described more fully in Note 4.i. The average interest rate in effect under the Credit Agreement was 3.3% as of December 31, 2019. The average interest rate in effect under the Revolving Credit Facility was 3.2% as of December 31, 2019 and the interest rate in effect under the Term Loan A as of December 31, 2019 was 3.5%. 120 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) In connection with the March 2018 Amendment, IMI's wholly owned subsidiary, Iron Mountain Information Management, LLC ("IMIM"), entered into an incremental term loan activation notice (the "Activation Notice") with certain lenders pursuant to which the lenders party to the Activation Notice agreed to provide commitments to fund an incremental term loan B in the original principal amount of $700,000 (the “Term Loan B”). On March 26, 2018, IMIM borrowed the full amount of the Term Loan B, which matures on January 2, 2026. The Term Loan B was issued at 99.75% of par. The aggregate net proceeds of approximately $689,850, after paying commissions to the joint lead arrangers and net of the original discount, were used to repay outstanding borrowings under the Revolving Credit Facility. The Term Loan B holders benefit from the same security and guarantees as other borrowings under the Credit Agreement. The Term Loan B holders also benefit from the same affirmative and negative covenants as other borrowings under the Credit Agreement; however, the Term Loan B holders are not generally entitled to the benefits of the financial covenants under the Credit Agreement. Principal payments on the Term Loan B are to be paid in quarterly installments of $1,750 per quarter during the period June 30, 2018 through December 31, 2025, with the balance due on January 2, 2026. The Term Loan B may be prepaid without penalty at any time. The Term Loan B bears interest at a rate of LIBOR plus 1.75%. The interest rate in effect under Term Loan B as of December 31, 2019 was 3.6%. b. Notes Issued under Indentures As of December 31, 2019, we had 10 series of senior subordinated or senior notes issued under various indentures, seven of which are direct obligations of the parent company, IMI; one of which (the 53/8% Notes) is a direct obligation of IM US Holdings; one of which (the CAD Notes due 2023) is a direct obligation of Canada Company; and one of which (the GBP Notes due 2025) is a direct obligation of IM UK. Each series of notes shown below (i) is effectively subordinated to all of our secured indebtedness, including under the Credit Agreement, to the extent of the value of the collateral securing such indebtedness, (ii) ranks pari passu in right of payment with each other and with debt outstanding under the Credit Agreement, except the 53/4% Notes which are subordinated in right of payment to the Credit Agreement, the senior notes shown below and other "Senior Debt" as defined in, and to the extent set forth in, our indenture for the 53/4% Notes, and (iii) is structurally subordinated to all liabilities of our subsidiaries that do not guarantee such series of notes: • • 43/8% Notes: $500,000 principal amount of senior notes maturing on June 1, 2021 and bearing interest at a rate of 43/8% per annum, payable semi-annually in arrears on December 1 and June 1; 6% Notes due 2023: $600,000 principal amount of senior notes maturing on August 15, 2023 and bearing interest at a rate of 6% per annum, payable semi-annually in arrears on February 15 and August 15; • CAD Notes due 2023: 250,000 CAD principal amount of senior notes maturing on September 15, 2023 and bearing interest at a rate of 53/8% per annum, payable semi-annually in arrears on March 15 and September 15; • 53/4% Notes: $1,000,000 principal amount of senior subordinated notes maturing on August 15, 2024 and bearing interest at a rate of 53/4% per annum, payable semi-annually in arrears on February 15 and August 15; • Euro Notes: 300,000 Euro principal amount of senior notes maturing on January 15, 2025 and bearing interest at a rate of 3% per annum, payable semi-annually in arrears on January 15 and July 15; • GBP Notes due 2025: 400,000 British pounds sterling principal amount of senior notes maturing on November 15, 2025 and bearing interest at a rate of 37/8% per annum, payable semi-annually in arrears on May 15 and November 15; • • • 53/8% Notes: $250,000 principal amount of senior notes maturing on June 1, 2026 and bearing interest at a rate of 53/8% per annum, payable semi-annually in arrears on December 1 and June 1; 47/8% Notes due 2027: $1,000,000 principal amount of senior notes maturing on September 15, 2027 and bearing interest at a rate of 47/8% per annum, payable semi-annually in arrears on March 15 and September 15; 51/4% Notes: $825,000 principal amount of senior notes maturing on March 15, 2028 and bearing interest at a rate of 51/4% per annum, payable semi-annually in arrears on March 15 and September 15; and 121 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) • 47/8% Notes due 2029: $1,000,000 principal amount of senior notes maturing on September 15, 2029 and bearing interest at a rate of 47/8% per annum, payable semi-annually in arrears on March 15 and September 15. In May 2017, IMI completed a private offering of 300,000 Euros in aggregate principal amount of the Euro Notes, which were issued at par. The net proceeds to IMI from the Euro Notes of 296,250 Euros (or $332,683, based upon the exchange rate between the Euro and the United States dollar on May 23, 2017 (the settlement date for the Euro Notes)), after paying the initial purchasers' commissions, were used to repay outstanding borrowings under the Former Revolving Credit Facility. In August 2017, we redeemed all of the 200,000 Canadian dollars in aggregate principal outstanding of the 61/8% CAD Senior Notes due 2021 (the "CAD Notes due 2021") (approximately $157,458, based upon the exchange rate between the Canadian dollar and the United States dollar on August 15, 2017 (the redemption date for the CAD Notes due 2021)) at 103.063% of par, plus accrued and unpaid interest to, but excluding the redemption date, utilizing borrowings under the Former Revolving Credit Facility. We recorded a charge of $6,354 to Other expense (income), net in the third quarter of 2017 related to the early extinguishment of this debt, representing the call premium associated with the early redemption, as well as a write-off of unamortized deferred financing costs. In September 2017, IMI completed a private offering of $1,000,000 in aggregate principal amount of the 47/8% Notes due 2027, which were issued at par. The net proceeds of approximately $987,500 from the 47/8% Notes due 2027 after deducting discounts to the initial purchasers, together with borrowings under the Revolving Credit Facility, were used to fund the redemption of all of the 6% Notes due 2020. In September 2017, we redeemed all of the $1,000,000 in aggregate principal outstanding of the 6% Notes due 2020 at 103.155% of par, plus accrued and unpaid interest to, but excluding, the redemption date. We recorded a charge of $41,738 to Other expense (income), net in the third quarter of 2017 related to the early extinguishment of this debt, representing the call premium associated with the early redemption, as well as a write-off of unamortized deferred financing costs. In November 2017, IM UK completed a private offering of 400,000 British pounds sterling in aggregate principal amount of the GBP Notes due 2025, which were issued at 100% of par. The net proceeds to IM UK of 395,000 British pounds sterling (or $522,077, based upon the exchange rate between the British pounds sterling and the United States dollar on November 13, 2017 (the settlement date for the GBP Notes due 2025)), after deducting discounts to the initial purchasers, were used, together with borrowings under the Revolving Credit Facility, to fund the redemption of all the GBP Notes due 2022. In November 2017, we redeemed all of the GBP Notes due 2022 at 104.594% of par, plus accrued and unpaid interest to, but excluding, the redemption date. We recorded a charge of $30,056 to Other expense (income), net in the fourth quarter of 2017 related to the early extinguishment of this debt, representing the call premium associated with the early redemption, as well as a write-off of unamortized deferred financing costs. In December 2017, IMI completed a private offering of $825,000 in aggregate principal amount of the 51/4% Notes. The 51/4% Notes were issued at par. The net proceeds of approximately $814,688 from the 51/4% Notes after deducting discounts to the initial purchasers, together with the net proceeds from the Equity Offering and the Over-Allotment Option (each as defined in Note 12), were used to finance the purchase price of the IODC Transaction, which closed on January 10, 2018, and to pay related fees and expenses. At December 31, 2017, the net proceeds from the 51/4% Notes, together with the net proceeds of the Equity Offering, were used to temporarily repay borrowings under our Revolving Credit Facility and invest in money market funds. In September 2019, IMI completed a private offering of $1,000,000 in aggregate principal amount of the 47/8% Notes due 2029. The 47/8% Notes due 2029 were issued at par. The net proceeds of approximately $987,500 from the 47/8% Notes due 2029, after paying the initial purchasers' commissions, were used to repay outstanding borrowings under the Revolving Credit Facility. Each of the indentures for the notes provides that we may redeem the outstanding notes, in whole or in part, upon satisfaction of certain terms and conditions. In any redemption, we are also required to pay all accrued but unpaid interest on the outstanding notes. 122 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 — — — — — — — — IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) The following table presents the various redemption dates and prices of the senior or senior subordinated notes. The redemption dates reflect the date at or after which the notes may be redeemed at our option at a premium redemption price. After these dates, the notes may be redeemed at 100% of face value: Redemption Date 43/8% Notes June 1, 6% Notes due 2023 August 15, CAD Notes due 2023 September 15, 53/4% Notes August 15, Euro Notes January 15, GBP Notes due 2025 November 15, 53/8% Notes June 1, 47/8% Notes due 2027 September 15, 51/4% Notes March 15, 47/8% Notes due 2029 September 15, 101.094% (1) 102.000% (1) 104.031% (1) 100.958% (1) — — 100.000% 101.000% 102.688% 100.000% 101.500% (1) 101.938% (1) — — 100.000% 100.000% 101.344% 100.000% 100.750% 100.969% 102.688% (1) — — — — — — 100.000% 100.000% 100.000% 100.000% 100.000% 101.792% 102.438% (1) 102.625% (1) 100.000% 100.000% 100.000% 100.000% 100.000% 100.896% 101.625% 101.750% — — — — — — — — — — — — — — — — — 100.000% 100.000% 100.000% 100.000% 100.813% 100.875% 102.438% (1) — — — — — 100.000% 100.000% 100.000% 100.000% 100.000% 101.609% — — — — — — — — 100.000% 100.000% 100.000% 100.814% — — — 100.000% 100.000% 100.000% — — 100.000% 100.000% — 100.000% _______________________________________________________________________________ (1) Prior to this date, the relevant notes are redeemable, at our option, in whole or in part, at a specified redemption price or make-whole price, as the case may be. Each of the indentures for the notes provides that we must repurchase, at the option of the holders, the notes at 101% of their principal amount, plus accrued and unpaid interest, upon the occurrence of a "Change of Control," which is defined in each respective indenture. Except for required repurchases upon the occurrence of a Change of Control or in the event of certain asset sales, each as described in the respective indenture, we are not required to make sinking fund or redemption payments with respect to any of the notes. c. Australian Dollar Term Loan On March 27, 2018, Iron Mountain Australia Group Pty, Ltd. ("IM Australia"), a wholly owned subsidiary of IMI, amended its AUD Term Loan (the "AUD Term Loan Amendment") to (i) increase the borrowings under the AUD Term Loan from 250,000 Australian dollars to 350,000 Australian dollars; (ii) increase the quarterly principal payments from 6,250 Australian dollars per year to 8,750 Australian dollars per year; and (iii) decrease the interest rate on the AUD Term Loan from BBSY (an Australian benchmark variable interest rate) plus 4.3% to BBSY plus 3.875%. The AUD Term Loan matures in September 2022. All indebtedness associated with the AUD Term Loan was issued at 99% of par. The net proceeds associated with the AUD Term Loan Amendment of approximately 99,000 Australian dollars (or approximately $75,600, based upon the exchange rate between the Australian dollar and the United States dollar on March 29, 2018 (the closing date of the AUD Term Loan Amendment)), net of the original discount, were used to repay outstanding borrowings under the Revolving Credit Facility. Principal payments on the AUD Term Loan are to be paid in quarterly installments in an amount equivalent to an aggregate of 8,750 Australian dollars per year, with the remaining balance due September 22, 2022. The AUD Term Loan is secured by substantially all assets of IM Australia. IMI and the Guarantors guarantee all obligations under the AUD Term Loan. 123 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) As of December 31, 2019, we had 325,313 Australian dollars ($228,156 based upon the exchange rate between the United States dollar and the Australian dollar as of December 31, 2019) outstanding on the AUD Term Loan. As of December 31, 2018, we had 334,063 Australian dollars ($235,645 based upon the exchange rate between the United States dollar and the Australian dollar as of December 31, 2018) outstanding on the AUD Term Loan. The interest rate in effect under the AUD Term Loan was 4.8% and 6.0% as of December 31, 2019 and 2018, respectively. d. UK Bilateral Revolving Credit Facility On September 24, 2018, IM UK and Iron Mountain (UK) Data Centre Limited entered into a 140,000 British pounds sterling Revolving Credit Facility (the "UK Bilateral Facility") with Barclays Bank PLC. The maximum amount permitted to be borrowed under the UK Bilateral Facility is 140,000 British pounds sterling, and we have the option to request additional commitments of up to 125,000 British pounds sterling, subject to the conditions specified in the UK Bilateral Facility. The UK Bilateral Facility was fully utilized on September 24, 2018 (the closing date of the UK Bilateral Facility). The initial net proceeds received under the UK Bilateral Facility of 138,250 British pounds sterling (or approximately $180,300, based upon the exchange rate between the British pound sterling and the United States dollar on September 24, 2018), net of upfront fees, were used to repay borrowings under the Revolving Credit Facility. The UK Bilateral Facility is secured by certain properties in the United Kingdom. IMI and the Guarantors guarantee all obligations under the UK Bilateral Facility. The UK Bilateral Facility is scheduled to mature on September 23, 2022, at which point all obligations become due. The UK Bilateral Facility contains an option to extend the maturity date for an additional year, subject to the conditions specified in the UK Bilateral Facility, including the lender's consent. The UK Bilateral Facility bears interest at a rate of LIBOR plus 2.25%. The interest rate in effect under the UK Bilateral Facility was 3.1% as of December 31, 2019 and 2018. e. Accounts Receivable Securitization Program In March 2015, we entered into a $250,000 accounts receivable securitization program (the "Accounts Receivable Securitization Program") involving several of our wholly owned subsidiaries and certain financial institutions. Under the Accounts Receivable Securitization Program, certain of our subsidiaries sell substantially all of their United States accounts receivable balances to our wholly owned special purpose entities, Iron Mountain Receivables QRS, LLC and Iron Mountain Receivables TRS, LLC (the "Accounts Receivable Securitization Special Purpose Subsidiaries"). The Accounts Receivable Securitization Special Purpose Subsidiaries use the accounts receivable balances to collateralize loans obtained from certain financial institutions. The Accounts Receivable Securitization Special Purpose Subsidiaries are consolidated subsidiaries of IMI. The Accounts Receivable Securitization Program is accounted for as a collateralized financing activity, rather than a sale of assets, and therefore: (i) accounts receivable balances pledged as collateral are presented as assets and borrowings are presented as liabilities on our Consolidated Balance Sheets, (ii) our Consolidated Statements of Operations reflect the associated charges for bad debt expense related to pledged accounts receivable (a component of selling, general and administrative expenses) and reductions to revenue due to billing and service related credit memos issued to customers and related reserves, as well as interest expense associated with the collateralized borrowings and (iii) receipts from customers related to the underlying accounts receivable are reflected as operating cash flows and borrowings and repayments under the collateralized loans are reflected as financing cash flows within our Consolidated Statements of Cash Flows. IMIM retains the responsibility of servicing the accounts receivable balances pledged as collateral for the Accounts Receivable Securitization Program and IMI provides a performance guaranty. The maximum availability allowed is limited by eligible accounts receivable, as defined under the terms of the Accounts Receivable Securitization Program. On July 31, 2017, we amended the Accounts Receivable Securitization Program to (i) increase the maximum amount available from $250,000 to $275,000 and (ii) to extend the maturity date from March 6, 2018 to July 30, 2020, at which point all obligations become due. As the Accounts Receivable Securitization Program matures on July 30, 2020, the amount outstanding under the Accounts Receivable Securitization Program is classified within the current portion of long-term debt in our Consolidated Balance Sheet as of December 31, 2019. As of December 31, 2019 and 2018, the maximum availability allowed and amount outstanding under the Accounts Receivable Securitization Program was $272,062 and $221,673, respectively. The interest rate in effect under the Accounts Receivable Securitization Program was 2.8% and 3.0% as of December 31, 2019 and 2018, respectively. Commitment fees at a rate of 40 basis points are charged on amounts made available but not borrowed under the Accounts Receivable Securitization Program. 124 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) f. Mortgage Securitization Program In October 2016, we entered into a $50,000 mortgage securitization program (the "Mortgage Securitization Program") involving certain of our wholly owned subsidiaries with Goldman Sachs Mortgage Company (“Goldman Sachs”). Under the Mortgage Securitization Program, IMIM contributed certain real estate assets to its wholly owned special purpose entity, Iron Mountain Mortgage Finance I, LLC (the "Mortgage Securitization Special Purpose Subsidiary"). The Mortgage Securitization Special Purpose Subsidiary then used the real estate to secure a collateralized loan obtained from Goldman Sachs. The Mortgage Securitization Special Purpose Subsidiary is a consolidated subsidiary of IMI. The Mortgage Securitization Program is accounted for as a collateralized financing activity, rather than a sale of assets, and therefore: (i) real estate assets pledged as collateral remain as assets and borrowings are presented as liabilities on our Consolidated Balance Sheets, (ii) our Consolidated Statements of Operations reflects the associated charges for depreciation expense related to the pledged real estate and interest expense associated with the collateralized borrowings and (iii) borrowings and repayments under the collateralized loans are reflected as financing cash flows within our Consolidated Statements of Cash Flows. The Mortgage Securitization Program is scheduled to terminate on November 6, 2026, at which point all obligations become due. The outstanding amount under the Mortgage Securitization Program was $50,000 at both December 31, 2019 and 2018. The interest rate in effect under the Mortgage Securitization Program was 3.5% as of December 31, 2019 and 2018. g. Cash Pooling Certain of our subsidiaries participate in cash pooling arrangements (the “Cash Pools”) with Bank Mendes Gans (“BMG”), an independently operated wholly owned subsidiary of ING Group, in order to help manage global liquidity requirements. Under the Cash Pools, cash deposited by participating subsidiaries with BMG is pledged as security against the debit balances of other participating subsidiaries, and legal rights of offset are provided and, therefore, amounts are presented in our Consolidated Balance Sheets on a net basis. Each subsidiary receives interest on the cash balances held on deposit or pays interest on its debit balances based on an applicable rate as defined in the Cash Pools. During the first quarter of 2017, we significantly expanded our utilization of the Cash Pools and reduced our utilization of our financing centers in Europe for purposes of meeting our global liquidity requirements. We currently utilize two separate cash pools with BMG, one of which we utilize to manage global liquidity requirements for our qualified REIT subsidiaries (the "QRS Cash Pool") and the other for our taxable REIT subsidiaries (the "TRS Cash Pool"). During the second quarter of 2017, we executed overdraft facility agreements for the QRS Cash Pool and TRS Cash Pool, each in an amount not to exceed $10,000. Each overdraft facility permits us to cover a temporary net debit position in the applicable pool. The approximate amount of the net cash position, gross position and outstanding debit balances for the QRS Cash Pool and TRS Cash Pool as of December 31, 2019 and 2018 were as follows: December 31, 2019 QRS Cash Pool TRS Cash Pool Gross Cash Position $ 372,100 319,800 Outstanding Debit Balances $ (369,000) $ (301,300) Net Cash Position Gross Cash Position $ 3,100 18,500 300,800 281,500 December 31, 2018 Outstanding Debit Balances $ (298,800) $ (279,300) Net Cash Position 2,000 2,200 The net cash position balances as of December 31, 2019 and 2018 are reflected as Cash and cash equivalents in our Consolidated Balance Sheets. h. Letters of Credit As of December 31, 2019, we had outstanding letters of credit totaling $35,251, of which $4,853 reduce our borrowing capacity under the Revolving Credit Facility (as described above). The letters of credit expire at various dates between January 2020 and January 2033. 125 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 4. Debt (Continued) i. Debt Covenants The Credit Agreement, our indentures and other agreements governing our indebtedness contain certain restrictive financial and operating covenants, including covenants that restrict our ability to complete acquisitions, pay cash dividends, incur indebtedness, make investments, sell assets and take certain other corporate actions. The covenants do not contain a rating trigger. Therefore, a change in our debt rating would not trigger a default under the Credit Agreement, our indentures or other agreements governing our indebtedness. The Credit Agreement uses EBITDAR-based calculations as the primary measures of financial performance, including leverage and fixed charge coverage ratios. Our leverage and fixed charge coverage ratios under the Credit Agreement as of December 31, 2019 and 2018, as well as our leverage ratio under our indentures as of December 31, 2019 and 2018 are as follows: Net total lease adjusted leverage ratio Net secured debt lease adjusted leverage ratio Bond leverage ratio (not lease adjusted) Fixed charge coverage ratio December 31, 2019 5.7 2.3 5.9 2.2 ______________________________________________________________ December 31, 2018 Maximum/Minimum Allowable 5.6 Maximum allowable of 6.5 2.6 Maximum allowable of 4.0 5.8 Maximum allowable of 6.5-7.0(1) 2.2 Minimum allowable of 1.5 (1) The maximum allowable leverage ratio under our indentures for the GBP Notes due 2025, the 47/8% Notes due 2027, the 51/4% Notes and the 47/8% Notes due 2029 is 7.0, while the maximum allowable leverage ratio under the indentures pertaining to our remaining senior and senior subordinated notes is 6.5. In certain instances as provided in our indentures, we have the ability to incur additional indebtedness that would result in our bond leverage ratio exceeding the maximum allowable ratio under our indentures and still remain in compliance with the covenant. j. Maturities of long-term debt (gross of discounts) are as follows: Year 2020 2021 2022 2023 2024 Thereafter Net Discounts Net Deferred Financing Costs Total Long-term Debt (including current portion) Amount 389,013 608,584 487,601 1,384,684 1,036,688 4,847,561 8,754,131 (2,587) (86,965) 8,664,579 $ $ 126 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors The following data summarizes the consolidating results of IMI on the equity method of accounting as of December 31, 2019 and 2018 and for the years ended December 31, 2019, 2018 and 2017 and are prepared on the same basis as the consolidated financial statements. The Parent Notes, the CAD Notes due 2023, the GBP Notes due 2025 and the 53/8% Notes are guaranteed by the subsidiaries referred to below as the Guarantors. These subsidiaries are 100% owned by IMI. The guarantees are full and unconditional, as well as joint and several. Additionally, IMI guarantees the CAD Notes due 2023, which were issued by Canada Company, the GBP Notes, which were issued by IM UK, and the 53/8% Notes, which were issued by IM US Holdings, which is one of the Guarantors. Canada Company and IM UK do not guarantee the Parent Notes. The subsidiaries that do not guarantee the Parent Notes, the CAD Notes due 2023, the GBP Notes and the 53/8% Notes are referred to below as the Non-Guarantors. In the normal course of business we periodically change the ownership structure of our subsidiaries to meet the requirements of our business. In the event of such changes, we recast the prior period financial information within this footnote to conform to the current period presentation in the period such changes occur. Generally, these changes do not alter the designation of the underlying subsidiaries as Guarantors or Non-Guarantors. However, they may change whether the underlying subsidiary is owned by the Parent, a Guarantor or a Non-Guarantor. If such a change occurs, the amount of investment in subsidiaries in the below Consolidated Balance Sheets and equity in the earnings (losses) of subsidiaries, net of tax in the below Consolidated Statements of Operations and Comprehensive Income (Loss) with respect to the relevant Parent, Guarantors, Non- Guarantors and Eliminations columns also would change. 127 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED BALANCE SHEETS Parent Guarantors December 31, 2019 Non- Guarantors Eliminations Consolidated $ 105 $ 206,297 $ 163,858 $ (176,705) $ ASSETS Current Assets: Cash and cash equivalents(1) Accounts receivable Intercompany receivable Prepaid expenses and other Total Current Assets Property, Plant and Equipment, Net Other Assets, Net: Long-term notes receivable from affiliates and intercompany receivable Investment in subsidiaries Goodwill Operating lease right-of-use assets Other Total Other Assets, Net Total Assets LIABILITIES AND EQUITY Intercompany Payable Debit Balances Under Cash Pool Current Portion of Long-term Debt Total Other Current Liabilities (includes current portion of operating lease liabilities) Long-term Debt, Net of Current Portion Long-Term Operating Lease Liabilities, Net of Current Portion Long-term Notes Payable to Affiliates and Intercompany Payable Other Long-term Liabilities Commitments and Contingencies (see Note 10) Redeemable Noncontrolling Interests (see Note 2.v.) — — — 105 597 5,347,774 1,966,978 — — — 7,314,752 7,315,454 338,794 — — 292,673 5,210,269 — — 9,756 — $ $ 45,608 658,580 104,164 1,014,649 3,051,426 — 1,063,178 2,855,424 986,362 911,803 805,093 — 87,948 1,056,899 1,571,014 — (658,580) (29) (835,314) — — — (5,347,774) (3,030,156) 1,629,785 882,739 691,327 — — — 5,816,767 3,203,851 (8,377,930) (9,213,244) $ 13,816,816 (658,580) $ (176,705) — — (29) 389,013 $ $ $ $ 9,882,842 $ 5,831,764 — $ — 51,868 704,109 1,482,571 319,786 176,705 337,174 563,714 1,582,726 915,840 812,846 5,347,774 62,525 258,865 — (5,347,774) — 67,682 — — — — — 193,555 850,701 — 192,083 1,236,339 4,623,037 — — 4,485,209 1,869,101 1,603,130 7,957,440 1,560,496 8,275,566 1,728,686 — 331,146 67,682 Total Iron Mountain Incorporated Stockholders' Equity 1,463,962 1,318,155 1,712,001 (3,030,156) 1,463,962 Noncontrolling Interests Total Equity Total Liabilities and Equity — — 265 — 265 1,463,962 1,318,155 1,712,266 (3,030,156) 1,464,227 $ 7,315,454 $ 9,882,842 $ 5,831,764 $ (9,213,244) $ 13,816,816 ______________________________________________________________ (1) Included within Cash and Cash Equivalents at December 31, 2019 is approximately $198,300 and $0 of cash on deposit associated with our Cash Pools for the Guarantors and Non-Guarantors, respectively. See Note 4 for more information on our Cash Pools. 128 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED BALANCE SHEETS (Continued) Parent Guarantors December 31, 2018 Non- Guarantors Eliminations Consolidated $ 132 $ 63,407 $ 169,318 $ (67,372) $ ASSETS Current Assets: Cash and cash equivalents(1) Accounts receivable Intercompany receivable Prepaid expenses and other Total Current Assets Property, Plant and Equipment, Net Other Assets, Net: Long-term notes receivable from affiliates and intercompany receivable Investment in subsidiaries Goodwill Other Total Other Assets, Net Total Assets LIABILITIES AND EQUITY Intercompany Payable Debit Balances Under Cash Pools Current Portion of Long-term Debt Total Other Current Liabilities Long-term Debt, Net of Current Portion Long-term Notes Payable to Affiliates and Intercompany Payable Other Long-term Liabilities Commitments and Contingencies (see Note 10) Redeemable Noncontrolling Interests (see Note 2.v.) — — 93 225 190 4,954,686 1,862,048 — — 6,816,734 6,817,149 462,927 — — 268,373 4,223,822 — 973 — $ $ 47,472 821,324 109,480 1,041,683 3,010,767 — 983,018 2,861,381 982,932 4,827,331 799,417 — 86,196 1,054,931 1,478,600 — (821,324) (29) (888,725) — — — (4,954,686) (2,845,066) 1,579,649 735,585 2,315,234 — — (7,799,752) $ $ 8,879,781 $ 4,848,765 — $ 358,397 $ $ (8,688,477) $ 11,857,218 10,612 63,859 618,513 1,878,079 4,954,686 116,895 56,760 62,576 477,483 1,914,516 299,163 — 70,532 (821,324) $ (67,372) (29) — — — — — (4,954,686) 165,485 846,889 — 195,740 1,208,114 4,489,557 — — 4,441,030 1,718,517 6,159,547 — — 126,406 1,364,369 8,016,417 — 417,031 70,532 Total Iron Mountain Incorporated Stockholders' Equity 1,861,054 1,237,137 1,607,929 (2,845,066) 1,861,054 Noncontrolling Interests Total Equity Total Liabilities and Equity — — 1,409 — 1,409 1,861,054 1,237,137 1,609,338 (2,845,066) 1,862,463 $ 6,817,149 $ 8,879,781 $ 4,848,765 $ (8,688,477) $ 11,857,218 ______________________________________________________________ (1) Included within Cash and Cash Equivalents at December 31, 2018 is approximately $58,900 and $12,700 of cash on deposit associated with our Cash Pools for the Guarantors and Non-Guarantors, respectively. See Note 4 for more information on our Cash Pools. 129 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS) Year Ended December 31, 2019 Parent Guarantors Non- Guarantors Eliminations Consolidated $ — $ 1,654,359 $ 1,026,728 $ — $ 2,681,087 Revenues: Storage rental Service Intercompany revenues Total Revenues Operating Expenses: Cost of sales (excluding depreciation and amortization) Intercompany cost of sales Selling, general and administrative Depreciation and amortization Significant Acquisition Costs Restructuring Charges (Gain) Loss on disposal/write-down of property, plant and equipment, net Total Operating Expenses Operating (Loss) Income Interest Expense (Income), Net Other Expense (Income), Net (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes Provision (Benefit) for Income Taxes Equity in the (Earnings) Losses of Subsidiaries, Net of Tax Income (Loss) from Continuing Operations Income (Loss) from Discontinued Operations, Net of Tax Net Income (Loss) — — — — — 444 91 — — — 535 (535) 213,149 59 (213,743) — (481,120) 267,377 — 267,377 Less: Net Income (Loss) Attributable to Noncontrolling Interests Net Income (Loss) Attributable to Iron Mountain Incorporated $ Net Income (Loss) $ — — 267,377 267,377 $ $ 484,936 484,936 $ $ Other Comprehensive Income (Loss): Foreign Currency Translation Adjustment Change in Fair Value of Derivative Instruments Equity in Other Comprehensive (Loss) Income of Subsidiaries Total Other Comprehensive Income (Loss) Comprehensive Income (Loss) Comprehensive Income (Loss) Attributable to Noncontrolling Interests 6,003 (8,783) 5,863 3,083 — — 5,714 5,714 270,460 490,650 — — 978,227 4,668 603,270 20,233 2,637,254 1,650,231 — 1,581,497 (24,901) (24,901) — 4,262,584 1,048,514 20,233 679,964 410,524 7,055 32,218 784,801 4,668 311,256 247,586 6,238 16,379 (26,472) (37,352) — 1,833,315 (24,901) — — — — — — 991,664 658,201 13,293 48,597 (63,824) 2,172,036 465,218 18,923 19,271 427,024 6,698 (64,490) 484,816 120 484,936 1,333,576 (24,901) 3,481,246 316,655 187,226 14,568 114,861 53,233 — 61,628 (16) 61,612 938 60,674 61,612 5,991 — — 5,991 67,603 1,066 — — — — — 545,610 (545,610) — 781,338 419,298 33,898 328,142 59,931 — 268,211 104 (545,610) 268,315 — $ $ (545,610) $ (545,610) $ — — (11,577) (11,577) (557,187) 938 267,377 268,315 11,994 (8,783) — 3,211 271,526 — 1,066 Comprehensive Income (Loss) Attributable to Iron Mountain Incorporated $ 270,460 $ 490,650 $ 66,537 $ (557,187) $ 270,460 130 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS) (Continued) Revenues: Storage rental Service Intercompany revenues Total Revenues Operating Expenses: Cost of sales (excluding depreciation and amortization) Intercompany cost of sales Selling, general and administrative Depreciation and amortization Significant Acquisition Costs (Gain) Loss on disposal/write-down of property, plant and equipment, net Total Operating Expenses Operating Income (Loss) Interest Expense (Income), Net Other Expense (Income), Net (Loss) Income from Continuing Operations Before (Benefit) Provision for Income Taxes (Benefit) Provision for Income Taxes Equity in the (Earnings) Losses of Subsidiaries, Net of Tax Income (Loss) from Continuing Operations (Loss) Income from Discontinued Operations, Net of Tax Net Income (Loss) Less: Net Income (Loss) Attributable to Noncontrolling Interests Net Income (Loss) Attributable to Iron Mountain Incorporated $ $ Net Income (Loss) Other Comprehensive (Loss) Income: Foreign Currency Translation Adjustment Change in Fair Value of Derivative Instrument Equity in Other Comprehensive (Loss) Income of Subsidiaries Total Other Comprehensive (Loss) Income Comprehensive Income (Loss) Comprehensive (Loss) Income Attributable to Noncontrolling Interests Year Ended December 31, 2018 Parent Guarantors Non- Guarantors Eliminations Consolidated $ — $ 1,606,346 $ 1,016,109 $ — $ 2,622,455 — — — — — (288) 122 — — (166) 166 199,955 2,328 (202,117) — (556,050) 353,933 — 353,933 974,213 4,759 629,093 18,439 2,585,318 1,663,641 — 1,603,306 (23,198) (23,198) — 4,225,761 1,009,890 18,439 679,740 404,574 35,607 784,064 4,759 327,531 234,818 15,058 (2,841) (70,781) — 1,793,954 (23,198) — — — — — 1,006,983 639,514 50,665 (73,622) 1,295,449 (23,198) 3,417,494 2,145,409 439,909 6,392 17,158 416,359 (1,006) (147,575) 564,940 (12,283) 552,657 368,192 203,301 (31,178) 196,069 43,759 — 152,310 (144) — — — — — 703,625 (703,625) — 152,166 (703,625) — — 353,933 353,933 $ $ 552,657 552,657 $ $ 11,070 (973) (171,772) (161,675) 192,258 — — (139,971) (139,971) 412,686 1,198 150,968 152,166 (175,177) — — (175,177) (23,011) — $ $ (703,625) $ (703,625) $ — — 311,743 311,743 (391,882) 808,267 409,648 (11,692) 410,311 42,753 — 367,558 (12,427) 355,131 1,198 353,933 355,131 (164,107) (973) — (165,080) 190,051 — — (2,207) — (2,207) Comprehensive Income (Loss) Attributable to Iron Mountain Incorporated $ 192,258 $ 412,686 $ (20,804) $ (391,882) $ 192,258 131 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS) (Continued) Revenues: Storage rental Service Intercompany revenues Total Revenues Operating Expenses: Cost of sales (excluding depreciation and amortization) Intercompany cost of sales Selling, general and administrative Depreciation and amortization Significant Acquisition Costs Intangible impairments (Gain) Loss on disposal/write-down of property, plant and equipment, net Total Operating Expenses Operating (Loss) Income Interest Expense (Income), Net Other Expense (Income), Net (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes Provision (Benefit) for Income Taxes Equity in the (Earnings) Losses of Subsidiaries, Net of Tax Income (Loss) from Continuing Operations (Loss) Income from Discontinued Operations, Net of Tax Net Income (Loss) Less: Net Income (Loss) Attributable to Noncontrolling Interests Net Income (Loss) Attributable to Iron Mountain Incorporated $ Net Income (Loss) Other Comprehensive Income (Loss): $ — — — — — 161 167 — — — 328 (328) 163,541 47,176 (211,045) — (381,158) 170,113 — 170,113 Year Ended December 31, 2017 Parent Guarantors Non- Guarantors Eliminations Consolidated $ — $ 1,443,219 $ 934,338 $ — $ 2,377,557 866,318 4,577 601,703 24,613 2,314,114 1,560,654 — 1,468,021 (29,190) (29,190) — 3,845,578 922,008 24,613 613,350 310,962 52,621 3,011 (1,001) 1,925,564 388,550 7,606 9,178 371,766 3,988 (11,677) 379,455 (4,370) 375,085 742,817 4,577 323,669 211,247 32,280 — 235 — 1,664,825 (29,190) — — — — — — 937,180 522,376 84,901 3,011 (766) 1,314,825 (29,190) 3,211,527 245,829 182,498 23,075 40,256 18,974 — 21,282 (1,921) 19,361 1,611 17,750 19,361 — — — — — 392,835 (392,835) — (392,835) — $ $ (392,835) $ (392,835) $ 634,051 353,645 79,429 200,977 22,962 — 178,015 (6,291) 171,724 1,611 170,113 171,724 — — 170,113 170,113 $ $ 375,085 375,085 $ $ Foreign Currency Translation Adjustment (15,015) — 123,579 — 108,564 Equity in Other Comprehensive Income (Loss) of Subsidiaries Total Other Comprehensive Income (Loss) Comprehensive Income (Loss) Comprehensive Income (Loss) Attributable to Noncontrolling Interests 123,599 108,584 278,697 82,127 82,127 457,212 — 123,579 142,940 (205,726) (205,726) (598,561) — 108,564 280,288 — — 1,591 — 1,591 Comprehensive Income (Loss) Attributable to Iron Mountain Incorporated $ 278,697 $ 457,212 $ 141,349 $ (598,561) $ 278,697 132 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED STATEMENTS OF CASH FLOWS Cash Flows from Operating Activities: Cash Flows from Operating Activities-Continuing Operations $ (157,162) $ 850,840 $ 272,977 $ — $ 966,655 Year Ended December 31, 2019 Parent Guarantors Non- Guarantors Eliminations Consolidated Cash Flows from Operating Activities-Discontinued Operations — — (157,162) 850,840 — 272,977 (280,258) (48,729) — — — — — 120,260 (32,037) — — 50,368 (310,656) 2,497 — — — — 120,260 — — 966,655 (692,983) (58,237) — (131,647) (19,222) — 166,143 (735,946) 5,061 (730,885) (124,897) (418,089) (308,159) 120,260 — — (10,479,101) (4,056,014) 10,057,145 4,002,673 987,500 — — — — — (14,535,115) 14,059,818 987,500 (10,612) 119,945 (109,333) — (1,924) (23,507) — — (2,724) 38,449 — 38,449 (8,727) (5,460) — (120,260) — — — (1,924) — (704,526) 1,027 (5,753) (229,593) (198,973) — — (229,593) (198,973) — (109,333) (8,727) 28,070 165,485 193,555 63,407 169,318 (67,372) $ 206,297 $ 163,858 $ (176,705) $ (412,725) (9,508) 4,637 (99,610) (19,222) — 115,775 (420,653) 2,564 — 143,767 — — (1,060) (289,861) — — 142,890 Cash Flows from Investing Activities-Continuing Operations Cash Flows from Investing Activities-Discontinued Operations (124,897) — Cash Flows from Operating Activities Cash Flows from Investing Activities: Capital expenditures Cash paid for acquisitions, net of cash acquired Intercompany loans to subsidiaries Acquisitions of customer relationships, customer inducements and data center lease-based intangibles Investment in joint ventures Net proceeds from Divestments Proceeds from sales of property and equipment and other, net (including real estate) and proceeds from involuntary conversion of property and equipment Cash Flows from Investing Activities Cash Flows from Financing Activities: Repayment of revolving credit and term loan facilities and other debt Proceeds from revolving credit and term loan facilities and other debt Net proceeds from sales of senior notes Debit (payments) balances under cash pools Debt (repayment to) financing from and equity (distribution to) contribution from noncontrolling interests, net Intercompany loans from parent Parent cash dividends Net proceeds (payments) associated with employee stock-based awards Payment of debt financing and stock issuance costs and other Cash Flows from Financing Activities-Continuing Operations Cash Flows from Financing Activities-Discontinued Operations — — (124,897) — — — — — — — (704,526) 1,027 (1,969) 282,032 — Effect of exchange rates on cash and cash equivalents Increase (Decrease) in cash and cash equivalents Cash and cash equivalents, including Restricted Cash, beginning of year Cash and cash equivalents, including Restricted Cash, end of year $ — (27) 132 105 133 Cash Flows from Financing Activities 282,032 (289,861) IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued) Year Ended December 31, 2018 Parent Guarantors Non- Guarantors Eliminations Consolidated Cash Flows from Operating Activities: Cash Flows from Operating Activities-Continuing Operations $ (217,819) $ 880,615 $ 273,748 $ — $ 936,544 Cash Flows from Operating Activities-Discontinued Operations — (995) — Cash Flows from Operating Activities (217,819) 879,620 273,748 Cash Flows from Investing Activities: Capital expenditures Cash paid for acquisitions, net of cash acquired — — (313,510) (1,338,888) (146,552) (419,669) — — — — (995) 935,549 (460,062) (1,758,557) Intercompany loans to subsidiaries 805,799 90,569 — (896,368) — Acquisitions of customer relationships, customer inducements and data center lease-based intangibles Net proceeds from Divestments Proceeds from sales of property and equipment and other, net (including real estate) and proceeds from involuntary conversion of property and equipment — — — (76,388) 1,019 299 Cash Flows from Investing Activities-Continuing Operations 805,799 (1,636,899) Cash Flows from Investing Activities-Discontinued Operations — 8,250 (22,299) — 85,860 (502,660) — — — — (98,687) 1,019 86,159 (896,368) (2,230,128) — 8,250 805,799 (1,628,649) (502,660) (896,368) (2,221,878) Cash Flows from Investing Activities Cash Flows from Financing Activities: Repayment of revolving credit and term loan facilities and other debt Proceeds from revolving credit and term loan facilities and other debt Debit balances (payments) under cash pools Debt (repayment to) financing from and equity (distribution to) contribution from noncontrolling interests, net Intercompany loans from parent Parent cash dividends Net payments associated with employee stock-based awards Net proceeds associated with the Equity Offering, including Over- Allotment Option Net proceeds associated with the At The Market (ATM) Program Payment of debt financing and stock issuance costs and other Cash Flows from Financing Activities-Continuing Operations Cash Flows from Financing Activities-Discontinued Operations — — — — — (673,635) (1,142) 76,192 8,716 (412) (590,281) — (7,355,086) (6,837,053) 8,445,551 6,906,063 — — (45,621) 18,267 27,354 (14,192,139) 15,351,614 — — (862,425) (2,523) (33,943) — 896,368 — — — — (12,391) 170,028 — — — — — (3,602) 47,209 — 47,209 (24,563) — — — — — 923,722 — 923,722 — 27,354 (2,523) — (673,635) (1,142) 76,192 8,716 (16,405) 550,678 — 550,678 (24,563) (760,214) 925,699 165,485 Cash Flows from Financing Activities Effect of exchange rates on cash and cash equivalents (590,281) 170,028 — — (Decrease) Increase in cash and cash equivalents (2,301) (579,001) (206,266) Cash and cash equivalents, including Restricted Cash, beginning of year 2,433 642,408 375,584 (94,726) Cash and cash equivalents, including Restricted Cash, end of year $ 132 $ 63,407 $ 169,318 $ (67,372) $ 134 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors and Non-Guarantors (Continued) CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued) Year Ended December 31, 2017 Parent Guarantors Non- Guarantors Eliminations Consolidated Cash Flows from Operating Activities: Cash Flows from Operating Activities-Continuing Operations $ (203,403) $ 737,532 $ 190,130 $ — $ 724,259 Cash Flows from Operating Activities-Discontinued Operations Cash Flows from Operating Activities Cash Flows from Investing Activities: Capital expenditures Cash paid for acquisitions, net of cash acquired Intercompany loans to subsidiaries Investment in subsidiaries Acquisitions of customer relationships and customer inducements Net proceeds from Divestments Proceeds from sales of property and equipment and other, net (including real estate) and proceeds from involuntary conversion of property and equipment — (203,403) — — (990,635) (16,170) — — — Cash Flows from Investing Activities-Continuing Operations (1,006,805) Cash Flows from Investing Activities-Discontinued Operations — (1,345) 736,187 (237,004) (96,946) (344,919) — (63,759) — 12,963 (729,665) — (1,946) 188,184 (106,127) (122,759) — — (11,426) 29,236 (3,626) (214,702) — — — — — 1,335,554 16,170 — — — 1,351,724 — (3,291) 720,968 (343,131) (219,705) — — (75,185) 29,236 9,337 (599,448) — (1,006,805) (729,665) (214,702) 1,351,724 (599,448) Cash Flows from Investing Activities Cash Flows from Financing Activities: Repayment of revolving credit and term loan facilities and other debt Proceeds from revolving credit and term loan facilities and other debt Early retirement of senior subordinated and senior notes Net proceeds from sales of senior notes Debit balances (payments) under cash pools Debt (repayment to) financing from and equity (distribution to) contribution from noncontrolling interests, net Intercompany loans from parent Equity contribution from parent Parent cash dividends Net proceeds associated with employee stock-based awards Net proceeds associated with the Equity Offering, including Over-Allotment Option Net proceeds associated with the At The Market (ATM) Program Payment of debt financing and stock issuance costs (1,031,554) 2,134,870 — — — — (439,999) 13,095 516,462 59,129 (3,848) Cash Flows from Financing Activities-Continuing Operations 1,210,236 Cash Flows from Financing Activities-Discontinued Operations Cash Flows from Financing Activities Effect of exchange rates on cash and cash equivalents Increase (Decrease) in cash and cash equivalents — 1,210,236 — 28 (262,579) (8,077,553) (6,089,563) 224,660 7,650,436 — — — — (14,429,695) 13,917,055 (1,746,856) 2,656,948 — — 56,233 — 992,708 — — — — — (9,391) 612,433 — 612,433 — 618,955 6,041,959 (715,302) 522,078 38,493 9,079 342,846 16,170 — — — — (1,554) 164,206 — 164,206 27,270 164,958 (94,726) — (1,335,554) (16,170) — — — — — (1,446,450) — (1,446,450) — (94,726) — 9,079 — — (439,999) 13,095 516,462 59,129 (14,793) 540,425 — 540,425 27,270 689,215 236,484 925,699 Cash and cash equivalents, including Restricted Cash, beginning of year 2,405 23,453 210,626 — Cash and cash equivalents, including Restricted Cash, end of year $ 2,433 $ 642,408 $ 375,584 $ (94,726) $ 135 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 6. Acquisitions We account for acquisitions using the acquisition method of accounting, and, accordingly, the assets and liabilities acquired are recorded at their estimated fair values and the results of operations for each acquisition have been included in our consolidated results from their respective acquisition dates. a. Acquisitions Completed During the Year Ended December 31, 2019 During the year ended December 31, 2019, in order to enhance our existing operations in the United States, Colombia, Germany, Hong Kong, Latvia, Slovakia, Switzerland, Thailand and the United Kingdom and to expand our operations into Bulgaria, we completed the acquisition of 10 storage and records management companies and one art storage company for total cash consideration of approximately $51,000. The individual purchase prices of these acquisitions ranged from approximately $700 to $12,500. b. Acquisitions Completed During the Year Ended December 31, 2018 Acquisition of IO Data Centers On January 10, 2018, we completed the acquisition of the United States operations of IODC, a leading data center colocation space and solutions provider based in Phoenix, Arizona, including the land and buildings associated with four data centers in Phoenix and Scottsdale, Arizona; Edison, New Jersey; and Columbus, Ohio (the “IODC Transaction”). At the closing of the IODC Transaction, we paid approximately $1,347,000. In February 2019, we paid approximately $31,000 in additional purchase price associated with the execution of customer contracts from the closing through the one-year anniversary of the IODC Transaction, which was accrued at December 31, 2018. This amount, net of amortization, is reported as a third-party commissions asset as a component of Other within Other assets, net, in our Consolidated Balance Sheets at December 31, 2019 and 2018. The unaudited consolidated pro forma financial information (the "Pro Forma Financial Information") below summarizes the combined results of us and IODC on a pro forma basis as if the IODC Transaction had occurred on January 1, 2017. The Pro Forma Financial Information is presented for informational purposes and is not necessarily indicative of the results of operations that would have been achieved if the acquisition had taken place on January 1, 2017. The Pro Forma Financial Information for the period presented includes purchase accounting adjustments (including amortization expenses from acquired intangible assets and depreciation of acquired property, plant and equipment). We and IODC collectively incurred $28,064 of operating expenditures to complete the IODC Transaction (including advisory and professional fees). These operating expenditures have been reflected within the results of operations in the Pro Forma Financial Information as if they were incurred on January 1, 2017. Total Revenues Income from Continuing Operations Per Share Income from Continuing Operations - Basic Per Share Income from Continuing Operations - Diluted (Unaudited) Year Ended December 31, 2018 4,229,251 377,510 1.32 1.31 $ $ $ $ 2017 3,983,016 110,677 0.39 0.39 $ $ $ $ In addition to our IODC Transaction, we completed certain other acquisitions in 2019, 2018 and 2017. The Pro Forma Financial Information does not reflect these acquisitions due to the insignificant impact of these acquisitions on our consolidated results of operations. 136 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 6. Acquisitions (Continued) Other Noteworthy Acquisitions On May 25, 2018, in order to further expand our data center operations in Europe, we acquired EvoSwitch Netherlands B.V. and EvoSwitch Global Services B.V. (collectively, "EvoSwitch"), a data center colocation space and solutions provider with a data center in Amsterdam (the "EvoSwitch Transaction"), for (i) cash consideration of 189,000 Euros (or approximately $222,000, based upon the exchange rate between the Euro and the United States dollar on the closing date of the EvoSwitch Transaction) and (ii) $25,000 of additional consideration in the form of future services we will provide to the seller, which is included in purchase price holdbacks and other in the allocation of the purchase price paid table below. On March 8, 2018, in order to expand our data center operations into Europe and Asia, we acquired the operations of two data centers in London and Singapore from Credit Suisse International and Credit Suisse AG (together, "Credit Suisse") for a total of (i) 34,600 British pounds sterling and (ii) 81,000 Singapore dollars (or collectively, approximately $111,400, based upon the exchange rates between the United States dollar and the British pound sterling and Singapore dollar on the closing date of the Credit Suisse transaction) (the “Credit Suisse Transaction”). As part of the Credit Suisse Transaction, Credit Suisse entered into a long-term lease with us to maintain existing data center operations. In addition to the transactions noted above, during 2018, in order to enhance our existing operations in the United States, Brazil, China, India, Ireland, Philippines, South Korea and the United Kingdom and to expand our operations into Croatia, we completed the acquisition of 11 storage and records management companies and three art storage companies for total consideration of approximately $98,100. The individual purchase prices of these acquisitions ranged from approximately $1,000 to $34,100. c. Acquisitions Completed During the Year Ended December 31, 2017 In December 2017, we acquired the storage and information management assets and operations of Santa Fe in China (the “Santa Fe China Transaction”) for approximately $16,800. The purchase price for the Santa Fe China Transaction was not paid until January 2018 and, therefore, we accrued for the purchase price of the Santa Fe China Transaction in our Consolidated Balance Sheet as of December 31, 2017. In September 2017, in order to expand our existing entertainment storage and services operations in the United States and to expand our entertainment storage and services operations into Canada, the United Kingdom, France, the Netherlands and Hong Kong, we completed the acquisition of Bonded Services of America, Inc. and Bonded Services Acquisition, Ltd. (together, "Bonded") (the "Bonded Transaction"), providers of media asset storage and management services for global entertainment and media companies, for approximately 62,000 British pounds sterling (or approximately $83,000, based upon the exchange rate between the British pound sterling and the United States dollar on the closing date of the Bonded Transaction). In September 2017, in order to expand our data center operations in the United States, we acquired Mag Datacenters LLC, which operated Fortrust, a private data center business with operations in Denver, Colorado (the “Fortrust Transaction”). At the closing of the Fortrust Transaction, we paid approximately $54,500 in cash (the "Fortrust Cash Consideration") and issued 2,193,637 shares of our common stock (the "Fortrust Stock Consideration"). The shares of our common stock issued to the former owners of Fortrust in connection with the Fortrust Transaction contain certain restrictions that impact the marketability of such shares for a period of six months following the closing date of the Fortrust Transaction (the “Lack of Marketability Restriction”). The 2,193,637 shares issued as part of the Fortrust Stock Consideration were valued at approximately $37.84 per share, which reflects a discount related to the Lack of Marketability Restriction, resulting in a total purchase price (including the Fortrust Cash Consideration and the Fortrust Stock Consideration) of approximately $137,500. In addition to the transactions noted above, during 2017, in order to enhance our existing operations in the United States, India, Greece, Peru and South Africa and to expand our operations into Cyprus, Macau, South Korea and the United Arab Emirates, we completed the acquisition of 12 records and information management companies and one art storage company for total consideration of approximately $98,200. The individual purchase prices of these acquisitions ranged from approximately $100 to $28,500. 137 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 6. Acquisitions (Continued) d. Purchase Price Allocation A summary of the cumulative consideration paid and the allocation of the purchase price paid for all of our acquisitions in each respective year is as follows: Cash Paid (gross of cash acquired)(1) $ 53,230 2019 Total 2018 Other Fiscal Year 2018 Acquisitions 432,078 $ IODC Transaction $ 1,347,046 2017 Total $ 1,779,124 $ Total 234,314 Purchase Price Holdbacks and Other(2) Fair Value of Common Stock Issued Fair Value of Noncontrolling Interests 4,135 — — — — — 35,218 35,218 — — — — 20,093 83,014 1,507 Total Consideration 57,365 1,347,046 467,296 1,814,342 338,928 Fair Value of Identifiable Assets Acquired: Cash 2,260 34,307 10,227 44,534 14,746 Accounts Receivable, Prepaid Expenses and Other Assets Property, Plant and Equipment(3) Customer Relationship Intangible Assets(4) Operating Lease Right-of-Use Assets Data Center In-Place Leases(5) Data Center Tenant Relationships(6) Data Center Above-Market Leases(7) Other Intangible Assets Debt Assumed 3,102 5,396 22,071 16,956 — — — — — 7,070 863,027 — — 104,340 77,362 16,439 — — Accounts Payable, Accrued Expenses and Other Liabilities Operating Lease Liabilities Deferred Income Taxes Data Center Below-Market Leases(7) Total Fair Value of Identifiable Net Assets Acquired (3,233) (16,956) (1,813) — 27,783 (36,230) — — (11,421) 1,054,894 17,662 225,848 44,622 — 36,130 18,410 2,381 — (12,312) (17,206) — (43,218) (694) 281,850 24,732 1,088,875 44,622 — 140,470 95,772 18,820 — (12,312) (53,436) — (43,218) (12,115) 1,336,744 24,379 150,878 116,028 — 6,300 — — 14,487 (5,287) (24,869) — (18,122) — 278,540 Goodwill Initially Recorded(8) $ 29,582 $ 292,152 $ 185,446 $ 477,598 $ 60,388 _______________________________________________________________________________ (1) Included in cash paid for acquisitions in our Consolidated Statement of Cash Flows for the year ended December 31, 2019 is net cash acquired of $2,260 and contingent and other payments, net of $7,267 related to acquisitions made in years prior to 2019. Included in cash paid for acquisitions in our Consolidated Statement of Cash Flows for the year ended December 31, 2018 is net cash acquired of $44,534 and contingent and other payments, net of $23,967 related to acquisitions made in years prior to 2018. Included in cash paid for acquisitions in our Consolidated Statement of Cash Flows for the year ended December 31, 2017 is net cash acquired of $14,746 and contingent and other payments, net of $137 related to acquisitions made in years prior to 2017. (2) Purchase price holdbacks and other includes $18,824 purchase price accrued for the EvoSwitch Transaction in 2018 and $16,771 purchase price accrued for the Santa Fe China Transaction in 2017. (3) Consists primarily of buildings, building improvements, leasehold improvements, data center infrastructure, racking structures, warehouse equipment and computer hardware and software. 138 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 6. Acquisitions (Continued) (4) The weighted average lives of customer relationship intangible assets associated with acquisitions in 2019, 2018 and 2017 was 16 years, 10 years and 12 years, respectively. (5) The weighted average lives of data center in-place leases associated with acquisitions in 2018 was six years. (6) The weighted average lives of data center tenant relationships associated with acquisitions in 2018 was nine years. (7) The weighted average lives of data center above-market leases associated with acquisitions in 2018 was three years and the weighted average lives of data center below-market leases associated with acquisitions in 2018 was seven years. (8) The goodwill associated with acquisitions, including IODC, is primarily attributable to the assembled workforce, expanded market opportunities and costs and other operating synergies anticipated upon the integration of the operations of us and the acquired businesses. Allocations of the purchase price for acquisitions made in 2019, 2018 and 2017 were based on estimates of the fair value of the net assets acquired and are subject to adjustment upon the finalization of the purchase price allocations. The accounting for business combinations requires estimates and judgments regarding expectations for future cash flows of the acquired business, and the allocations of those cash flows to identifiable tangible and intangible assets, in determining the assets acquired and liabilities assumed. The fair values assigned to tangible and intangible assets acquired and liabilities assumed, including contingent consideration, are based on management's best estimates and assumptions, as well as other information compiled by management, including valuations that utilize customary valuation procedures and techniques. The estimates and assumptions underlying the initial valuations are subject to the collection of information necessary to complete the valuations within the measurement periods, which are up to one year from the respective acquisition dates. The preliminary purchase price allocations that are not finalized as of December 31, 2019 primarily relate to the final assessment of the fair values of intangible assets (primarily customer relationship intangible assets), property, plant and equipment (primarily racking structures) and income taxes (primarily deferred income taxes) associated with the acquisitions we closed in 2019. As the valuation of certain assets and liabilities for purposes of purchase price allocations are preliminary in nature, they are subject to adjustment as additional information is obtained about the facts and circumstances regarding these assets and liabilities that existed at the acquisition date. Any adjustments to our estimates of purchase price allocation will be made in the periods in which the adjustments are determined and the cumulative effect of such adjustments will be calculated as if the adjustments had been completed as of the acquisition dates. Adjustments recorded during the fourth quarter of 2019 were not material to our results from operations. 139 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 7. Income Taxes We have been organized and have operated as a REIT effective beginning with our taxable year that ended on December 31, 2014. As a REIT, we are generally permitted to deduct from our federal taxable income the dividends we pay to our stockholders. The income represented by such dividends is not subject to federal taxation at the entity level but is taxed, if at all, at the stockholder level. The income of our domestic taxable REIT subsidiaries ("TRSs"), which hold our domestic operations that may not be REIT-compliant as currently operated and structured, is subject, as applicable, to federal and state corporate income tax. In addition, we and our subsidiaries continue to be subject to foreign income taxes in other jurisdictions in which we have business operations or a taxable presence, regardless of whether assets are held or operations are conducted through subsidiaries disregarded for federal income tax purposes or TRSs. We will also be subject to a separate corporate income tax on any gains recognized on the sale or disposition of any asset previously owned by a C corporation during a five-year period after the date we first owned the asset as a REIT asset that are attributable to "built-in gains" with respect to that asset on that date. We will also be subject to a built-in gains tax on our depreciation recapture recognized into income as a result of accounting method changes in connection with our acquisition activities. If we fail to remain qualified for taxation as a REIT, we will be subject to federal income tax at regular corporate income tax rates. Even if we remain qualified for taxation as a REIT, we may be subject to some federal, state, local and foreign taxes on our income and property in addition to taxes owed with respect to our TRS operations. In particular, while state income tax regimes often parallel the federal income tax regime for REITs, many states do not completely follow federal rules and some do not follow them at all. On December 22, 2017, legislation commonly referred to as the Tax Cuts and Jobs Act (the “Tax Reform Legislation”) was enacted into law in the United States. The Tax Reform Legislation amended the Internal Revenue Code of 1986, as amended (the “Code”), to reduce tax rates and modify policies, credits and deductions for businesses and individuals. The following summarizes certain components of the Tax Reform Legislation and the impact such components of the Tax Reform Legislation. One of the primary components of the Tax Reform Legislation was a reduction in the United States corporate federal income tax rate from 35% to 21% for taxable years beginning after December 31, 2017. a. Deemed Repatriation Transition Tax The Tax Reform Legislation imposed a transition tax (the “Deemed Repatriation Transition Tax”) on a mandatory deemed repatriation of post-1986 undistributed foreign earnings and profits not previously subject to United States tax as of November 2, 2017 or December 31, 2017, whichever was greater (the “Undistributed E&P”) as of the last taxable year beginning before January 1, 2018. The Deemed Repatriation Transition Tax varied depending on whether the Undistributed E&P was held in liquid (as defined in the Tax Reform Legislation) or non-liquid assets. A participation deduction against the deemed repatriation resulted in a Deemed Repatriation Transition Tax on Undistributed E&P of 15.5% if held in cash and liquid assets and 8.0% if held in non-liquid assets. The Deemed Repatriation Transition Tax applied regardless of whether or not an entity had cash in its foreign subsidiaries and regardless of whether the entity actually repatriated the Undistributed E&P back to the United States. We have completed our analysis and determined that the amount of Undistributed E&P deemed repatriated under the Tax Reform Legislation in our taxable year ending December 31, 2017 was $160,000. We opted to include the full amount of Undistributed E&P in our 2017 taxable income, rather than spread it over eight years (as permitted by the Tax Reform Legislation). After applying the participation deduction, included in our REIT taxable income for 2017 was approximately $70,900 related to the deemed repatriation of Undistributed E&P. b. Global Intangible Low-Taxed Income For taxable years beginning after December 31, 2017, the Tax Reform Legislation introduced new provisions intended to prevent the erosion of the United States federal income tax base through the taxation of certain global intangible low-taxed income (“GILTI”). The GILTI provisions created a new requirement that certain income earned by controlled foreign corporations (“CFCs”) must be included currently in the gross income of the CFC’s United States tax resident shareholder. Generally, GILTI is the excess of the United States shareholder’s pro rata portion of the income of its foreign subsidiaries over the net deemed tangible income return of such subsidiaries. 140 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 7. Income Taxes (Continued) The GILTI provisions also provide for certain deductions against the inclusion of GILTI in taxable income; however, REITs are not eligible for such deductions. Therefore, 100% of our GILTI is included in our taxable income and will increase the required minimum distribution to our stockholders. There was no GILTI included in our taxable income for the year ended December 31, 2019 and the amount included in our REIT taxable income for the year ended December 31, 2018 was $41,944. We have adopted an accounting policy such that we will recognize no deferred taxes related to basis differences resulting from GILTI. c. Interest Deduction Limitation The Tax Reform Legislation also limits, for certain entities, the deduction for net interest expense to the sum of business interest income plus 30% of adjusted taxable income (the “Interest Deduction Limitation”). Adjusted taxable income is defined in the Tax Reform Legislation similar to earnings before interest, taxes, depreciation and amortization for taxable years beginning after December 31, 2017 and before January 1, 2022, and is defined similar to earnings before interest and taxes for taxable years beginning after December 31, 2021. The Interest Deduction Limitation does not apply to taxpayers that qualify, and make an election, to be treated as an “electing real property trade or business”. As a REIT, IMI, including all of our qualified REIT subsidiaries ("QRSs"), made an election to be treated as an "electing real property trade or business" beginning in our taxable year ended December 31, 2018. As such, the interest deduction limitation does not apply to IMI or our QRSs; however, IMI will be required to utilize the alternative depreciation system for its real property. This election does not have a material impact on our consolidated financial statements. We do not generally believe our TRSs are eligible for treatment as "electing real property trades or businesses". The significant components of our deferred tax assets and deferred tax liabilities are presented below: December 31, 2019 2018 Deferred Tax Assets: Accrued liabilities and other adjustments(1) $ 53,197 $ Net operating loss carryforwards Federal benefit of unrecognized tax benefits Valuation allowance Deferred Tax Liabilities: Other assets, principally due to differences in amortization Plant and equipment, principally due to differences in depreciation Other Net deferred tax liability 99,240 3,039 (60,003) 95,473 (177,645) (67,515) (21,903) (267,063) (171,590) $ $ 59,477 92,952 2,925 (55,666) 99,688 (166,469) (74,147) (26,260) (266,876) (167,188) ______________________________________________________________________________ (1) Amounts as of December 31, 2018 has been restated to reflect the impact of the Netherlands VAT liability (as discussed in Note 2.y.) which resulted in an increase in accrued liabilities and other adjustments of $4,971. 141 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 7. Income Taxes (Continued) The deferred tax assets and deferred tax liabilities are presented below: Noncurrent deferred tax assets (Included in Other, a component of Other assets, net) $ Deferred income taxes December 31, 2019 2018 16,538 (188,128) $ 16,648 (183,836) At December 31, 2019, we have federal net operating loss carryforwards of $152,743 available to reduce future federal taxable income, the majority of which expire from 2024 through 2037. Of the $152,743, we expect to utilize $39,156 and realize a federal tax benefit of $8,223. We can carry forward these net operating losses to the extent we do not utilize them in any given available year. We have state net operating loss carryforwards, which expire from 2020 through 2039, of which an insignificant state tax benefit is expected to be realized. We have assets for foreign net operating losses of $90,811, with various expiration dates (and in some cases no expiration date), subject to a valuation allowance of approximately 64%. Rollforward of the valuation allowance is as follows: Year Ended December 31, 2019 2018 2017 Balance at Beginning of the Year Charged (Credited) to Expense Other Increases/ (Decreases)(1) Balance at End of the Year $ $ 55,666 61,756 71,359 $ 6,211 3,568 (4,317) (1,874) $ (9,658) (5,286) 60,003 55,666 61,756 _______________________________________________________________________________ (1) Other increases and decreases in valuation allowances are primarily related to changes in foreign currency exchange rates and disposal of certain foreign subsidiaries. The components of income (loss) from continuing operations before provision (benefit) for income taxes are: United States Canada Other Foreign Year Ended December 31, 2019 2018 2017 $ $ 203,225 $ 203,078 $ 48,326 76,591 53,779 153,454 328,142 $ 410,311 $ 162,763 50,019 (11,805) 200,977 142 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 7. Income Taxes (Continued) The provision (benefit) for income taxes consists of the following components: Year Ended December 31, 2019 2018 Federal—current Federal—deferred State—current State—deferred Foreign—current Foreign—deferred $ 7,262 $ (3,356) 3,943 (1,126) 49,350 3,858 Provision (Benefit) for Income Taxes $ 59,931 $ 703 (4,162) 918 627 45,371 (704) 42,753 $ $ 2017 16,345 (12,655) 3,440 (1,276) 42,532 (25,424) 22,962 A reconciliation of total income tax expense and the amount computed by applying the current federal statutory tax rate of 21.0% to income from continuing operations before provision (benefit) for income taxes for the years ended December 31, 2019 and 2018 and the former federal statutory tax rate of 35.0% to income from continuing operations before provision (benefit) for income taxes for the year ended December 31, 2017 is as follows: Computed "expected" tax provision Changes in income taxes resulting from: Tax adjustment relating to REIT State taxes (net of federal tax benefit) Increase (decrease) in valuation allowance (net operating losses) Foreign repatriation U.S. Federal Rate Reduction Reserve (reversal) accrual and audit settlements (net of federal tax benefit) Foreign tax rate differential Disallowed foreign interest, Subpart F income, and other foreign taxes Other, net Provision (Benefit) for Income Taxes $ Year Ended December 31, 2019 68,910 $ 2018 86,165 $ 2017 70,342 $ (40,577) 2,115 6,211 — — 514 8,562 14,241 (45) 59,931 $ (35,165) 1,599 3,568 — — (13,985) 1,031 903 (1,363) 42,753 $ (78,873) 2,692 (4,317) 29,476 (4,685) (9,103) (9,639) 29,325 (2,256) 22,962 Our effective tax rates for the years ended December 31, 2019, 2018 and 2017 were 18.3%, 10.4% and 11.4%, respectively. Our effective tax rate is subject to variability in the future due to, among other items: (1) changes in the mix of income between our qualified REIT subsidiaries and our TRSs, as well as among the jurisdictions in which we operate; (2) tax law changes; (3) volatility in foreign exchange gains and losses; (4) the timing of the establishment and reversal of tax reserves; and (5) our ability to utilize net operating losses that we generate. The primary reconciling items between the federal statutory tax rate of 21.0% and our overall effective tax rate for the year ended December 31, 2019 were the benefit derived from the dividends paid deduction of $40,577 and the impact of differences in the tax rates at which our foreign earnings are subject to, resulting in a tax provision of $8,562. The primary reconciling items between the federal statutory tax rate of 21.0% and our overall effective tax rate for the year ended December 31, 2018 were the benefit derived from the dividends paid deduction of $35,165, the impact of differences in the tax rates at which our foreign earnings are subject to, resulting in a tax provision of $1,031 and a discrete tax benefit of approximately $14,000 associated with the resolution of a tax matter (which was included as a component of Accrued expenses in our Consolidated Balance Sheet as of December 31, 2017). 143 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 7. Income Taxes (Continued) The primary reconciling items between the former federal statutory tax rate of 35.0% and our overall effective tax rate for the year ended December 31, 2017 were the benefit derived from the dividends paid deduction of $78,873, the impact of differences in the tax rates at which our foreign earnings are subject to, resulting in a tax benefit of $9,639, and a release of valuation allowances on certain of our foreign net operating losses of $4,317 as a result of the merger of certain of our foreign subsidiaries, partially offset by the impact of the Tax Reform Legislation of $24,791 (reflecting the impact of the Deemed Repatriation Transition Tax, partially offset by the impact of the U.S. Federal Tax Rate Reduction). As a REIT, we are entitled to a deduction for dividends paid, resulting in a substantial reduction of federal income tax expense. As a REIT, substantially all of our income tax expense will be incurred based on the earnings generated by our foreign subsidiaries and our domestic TRSs. Following our conversion to a REIT in 2014, we concluded that it was not our intent to reinvest our current and future undistributed earnings of our foreign subsidiaries indefinitely outside the United States. As of December 31, 2016, we concluded that it is our intent to indefinitely reinvest our current and future undistributed earnings of certain of our unconverted foreign TRSs outside the United States. We no longer provide incremental foreign withholding taxes on the retained book earnings of these unconverted foreign TRSs, which was approximately $279,700 as of December 31, 2019. As a REIT, future repatriation of incremental undistributed earnings of our foreign subsidiaries will not be subject to federal or state income tax, with the exception of foreign withholding taxes in limited instances; however, such future repatriations will require distribution in accordance with REIT distribution rules, and any such distribution may then be taxable, as appropriate, at the stockholder level. We continue, however, to provide for incremental foreign withholding taxes on net book over outside basis differences related to the earnings of our foreign QRSs and certain other foreign TRSs (excluding unconverted foreign TRSs). The evaluation of an uncertain tax position is a two-step process. The first step is a recognition process whereby we determine whether it is more likely than not that a tax position will be sustained upon examination, including resolution of any related appeals or litigation processes, based on the technical merits of the position. The second step is a measurement process whereby a tax position that meets the more likely than not recognition threshold is calculated to determine the amount of benefit to recognize in the financial statements. The tax position is measured as the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement. We have elected to recognize interest and penalties associated with uncertain tax positions as a component of the provision (benefit) for income taxes in the accompanying Consolidated Statements of Operations. We recorded an increase of $1,780, $1,961 and $289 for gross interest and penalties for the years ended December 31, 2019, 2018 and 2017, respectively. We had $9,282 and $7,557 accrued for the payment of interest and penalties as of December 31, 2019 and 2018, respectively. A summary of tax years that remain subject to examination by major tax jurisdictions is as follows: Tax Years See Below 2015 to present 2012 to present Tax Jurisdiction United States—Federal and State United Kingdom Canada The normal statute of limitations for United States federal tax purposes is three years from the date the tax return is filed; however, the statute of limitations may remain open for periods longer than three years in instances where a federal tax examination is in progress. The 2018, 2017 and 2016 tax years remain subject to examination for United States federal tax purposes as well as net operating loss carryforwards utilized in these years. We utilized net operating losses from 2002 through 2003 and 2010 through 2015 in our federal income tax returns for these tax years. The normal statute of limitations for state purposes is between three to five years. However, certain of our state statute of limitations remain open for periods longer than this when audits are in progress. 144 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 7. Income Taxes (Continued) We are subject to income taxes in the United States and numerous foreign jurisdictions. We are subject to examination by various tax authorities in jurisdictions in which we have business operations or a taxable presence. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. As of December 31, 2019, we had $35,068 of reserves related to uncertain tax positions, of which $31,992 and $3,076 is included in other long-term liabilities and deferred income taxes, respectively, in the accompanying Consolidated Balance Sheet. As of December 31, 2018, we had $35,320 of reserves related to uncertain tax positions, of which $32,144 and $3,176 is included in other long-term liabilities and deferred income taxes, respectively, in the accompanying Consolidated Balance Sheet. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in changes in our estimates. A rollforward of unrecognized tax benefits is as follows: Gross tax contingencies—December 31, 2016 $ Gross additions based on tax positions related to the current year Gross additions for tax positions of prior years Gross reductions for tax positions of prior years(1) Lapses of statutes Settlements Gross tax contingencies—December 31, 2017 Gross additions based on tax positions related to the current year Gross additions for tax positions of prior years Gross reductions for tax positions of prior years Lapses of statutes Settlements Gross tax contingencies—December 31, 2018 Gross additions based on tax positions related to the current year Gross additions for tax positions of prior years Gross reductions for tax positions of prior years Lapses of statutes Settlements Gross tax contingencies—December 31, 2019 $ 59,466 4,067 3,368 (2,789) (2,629) (22,950) 38,533 3,147 981 (2,865) (4,462) (14) 35,320 2,914 1,271 (299) (4,034) (104) 35,068 _______________________________________________________________________________ (1) This amount includes gross additions related to the Recall Transaction. The reversal of these reserves of $35,068 ($32,311 net of federal tax benefit) as of December 31, 2019 will be recorded as a reduction of our income tax provision, if sustained. We believe that it is reasonably possible that an amount up to approximately $7,400 ($4,587 net of federal tax benefit) of our unrecognized tax positions may be recognized by the end of 2020 as a result of a lapse of statute of limitations or upon closing and settling significant audits in various worldwide jurisdictions. 145 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 8. Quarterly Results of Operations (Unaudited) Quarter Ended 2019 Total revenues Operating income (loss) Income (loss) from continuing operations Total (loss) income from discontinued operations Net income (loss) Net income (loss) attributable to Iron Mountain Incorporated Earnings (losses) per Share-Basic: Income (loss) per share from continuing operations Total (loss) income per share from discontinued operations Net income (loss) per share attributable to Iron Mountain Incorporated Earnings (losses) per Share-Diluted: Income (loss) per share from continuing operations Total (loss) income per share from discontinued operations Net income (loss) per share attributable to Iron Mountain Incorporated 2018 Total revenues Operating income (loss) Income (loss) from continuing operations(2) Total (loss) income from discontinued operations Net income (loss) Net income (loss) attributable to Iron Mountain Incorporated Earnings (losses) per Share-Basic: Income (loss) per share from continuing operations Total (loss) income per share from discontinued operations Net income (loss) per share attributable to Iron Mountain Incorporated Earnings (losses) per Share-Diluted: Income (loss) per share from continuing operations Total (loss) income per share from discontinued operations Net income (loss) per share attributable to Iron Mountain Incorporated March 31 June 30 September 30 December 31 $ 1,053,863 $ 1,066,907 $ 1,062,224 $ 1,079,590 158,675 30,476 (24) 30,452 193,115 92,347 128 92,475 223,474 108,284 — 108,284 206,074 37,104 — 37,104 29,561 92,441 107,675 37,700 (1) 0.10 — 0.10 0.10 — 0.10 0.32 — 0.32 0.32 — 0.32 0.37 — 0.37 0.37 — 0.37 0.13 — 0.13 0.13 — 0.13 $ 1,042,458 $ 1,060,823 $ 1,060,991 $ 1,061,489 157,119 201,460 195,635 39,389 (462) 38,927 92,263 (360) 91,903 77,349 (11,605) 65,744 254,053 158,557 — 158,557 38,459 91,761 65,869 157,844 (3) 0.14 — 0.13 0.14 — 0.13 0.32 — 0.32 0.32 — 0.32 0.27 (0.04) 0.23 0.27 (0.04) 0.23 0.55 — 0.55 0.55 — 0.55 _______________________________________________________________________________ 146 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 8. Quarterly Results of Operations (Unaudited) (Continued) (1) The change in net income (loss) attributable to Iron Mountain Incorporated in the fourth quarter of 2019 compared to the third quarter of 2019 is primarily attributable to (i) an increase of approximately $63,000 in losses on foreign currency transactions in the fourth quarter of 2019 compared to the third quarter of 2019, (ii) Restructuring Charges of $48,600, which began in the fourth quarter of 2019 (as described in Note 14), partially offset by (iii) an increase in net gains on disposal/write-down of property, plant and equipment of $37,500 recorded during the fourth quarter of 2019 compared to the third quarter of 2019 and (iv) a decrease of approximately $5,100 in the provision for income taxes recorded in the fourth quarter of 2019 compared to the third quarter of 2019. (2) Income (loss) from continuing operations reflects the immaterial restatement described in Note 2.y., which reduced Income (loss) from continuing operations for the three month periods ended March 31, 2018, June 30, 2018, September 30, 2018 and December 31, 2018 by $6,225, $1,640, $1,279 and $274, respectively. (3) The change in net income (loss) attributable to Iron Mountain Incorporated in the fourth quarter of 2018 compared to the third quarter of 2018 is primarily attributable to (i) gains of approximately $62,500 recorded during the fourth quarter of 2018 associated with the sale of land and buildings in the United Kingdom (see Note 2.g.), (ii) a gain on disposal/write-down of property, plant and equipment (excluding real estate) recorded during the fourth quarter of 2018 of approximately $8,800 related to the receipt of insurance proceeds related to the involuntary conversion of certain assets in a facility we own in Argentina (see Note 2.g.), (iii) a decrease in the provision for income taxes recorded in the fourth quarter of 2018 compared to the third quarter of 2018 of approximately $11,200, (iv) an increase in gains on foreign currency transactions in the fourth quarter of 2018 compared to the third quarter of 2018 of approximately $20,000 and (v) a charge of $11,100 recorded during the third quarter of 2018 relating to the resolution of the post-closing adjustments to the Access Contingent Consideration (as defined and discussed in Note 13) that did not recur during the fourth quarter of 2018. 147 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 9. Segment Information During the fourth quarter of 2019, as a result of the realignment of our global managerial structure and changes to our internal financial reporting associated with Project Summit, we reassessed the composition of our reportable operating segments and reporting units. As a result of the managerial structure changes associated with Project Summit, we now have the following reportable operating segments: (i) Global Records and Information Management ("Global RIM") Business (which consists of the former North American Records and Information Management Business (excluding our technology escrow services business, which is now included as a component of our Corporate and Other Business segment), North American Data Management Business, Western European Business and Other International Business); (ii) Global Data Center Business; and (iii) Corporate and Other Business (which includes our Adjacent Businesses and our technology escrow services business). As a result of these changes, previously reported segment information has been restated to conform to the current presentation. As of December 31, 2019, our three reportable operating segments are described as follows: • Global RIM Business—provides (i) storage of physical records, including media such as microfilm and microfiche, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for customers in approximately 50 countries ("Records Management"), (ii) storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; and related services offerings, (collectively, "Data Management"), (iii) Information Governance and Digital Solutions, which develops, implements and supports comprehensive storage and information management solutions for the complete lifecycle of our customers' information, including the management of physical records, document conversion and digital storage in the United States and Canada, (iv) the shredding of sensitive documents for customers that, in many cases, store their records with us ("Secure Shredding") and the subsequent sale of shredded paper for recycling, and (v) on-demand, valet storage for consumers across 24 markets in North America through the MakeSpace JV (as defined in Note 13). • Global Data Center Business—provides enterprise-class data center facilities to protect mission-critical assets and ensure the continued operation of our customers’ IT infrastructure, with secure and reliable data center options. As of December 31, 2019, our Global Data Center Business footprint spanned nine markets in the United States: Denver, Colorado; Kansas City, Missouri; Boston, Massachusetts; Boyers, Pennsylvania; Manassas, Virginia; Edison, New Jersey; Columbus, Ohio; and Phoenix and Scottsdale, Arizona and four international markets: Amsterdam, London, and Singapore, with land held for development in Frankfurt. • Corporate and Other Business—consists primarily of Adjacent Businesses and other corporate items. Our Adjacent Businesses is comprised of (i) helping entertainment and media industry clients store, safeguard and deliver physical media of all types, and provides digital content repository systems that house, distribute, and archive key media assets, throughout the United States, Canada, France, China - Hong Kong S.A.R., the Netherlands and the United Kingdom ("Entertainment Services") and (ii) technical expertise in the handling, installation and storing of art in the United States, Canada and Europe ("Fine Arts"). Additionally, our Corporate and Other Business segment includes costs related to executive and staff functions, including finance, human resources and IT, which benefit the enterprise as a whole, and stock-based employee compensation expense associated with all stock options, restricted stock units, performance units and shares of stock issued under our employee stock purchase plan. Additionally, our Corporate and Other Business segment includes our technology escrow services business in the United States. 148 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 9. Segment Information (Continued) An analysis of our business segment information and reconciliation to the accompanying Consolidated Financial Statements is as follows: As of and for the Year Ended December 31, 2019 Total Revenues Storage Rental Service Depreciation and Amortization Depreciation Amortization Adjusted EBITDA Total Assets(1) Expenditures for Segment Assets Capital Expenditures Cash Paid for Acquisitions, Net of Cash Acquired Acquisitions of Customer Relationships, Customer Inducements, Contract Fulfillment Costs and third-party commissions As of and for the Year Ended December 31, 2018 Total Revenues Storage Rental Service Depreciation and Amortization Depreciation Amortization Adjusted EBITDA Total Assets(1) Expenditures for Segment Assets Capital Expenditures Cash Paid for Acquisitions, Net of Cash Acquired Acquisitions of Customer Relationships, Customer Inducements and Contract Fulfillment Costs As of and for the Year Ended December 31, 2017 Total Revenues Storage Rental Service Depreciation and Amortization Depreciation Amortization Adjusted EBITDA Total Assets(1) Expenditures for Segment Assets Capital Expenditures Cash Paid for Acquisitions, Net of Cash Acquired(2) Acquisitions of Customer Relationships and Customer Inducements Global RIM Business Global Data Center Business Corporate and Other Business Total Consolidated $ 3,812,433 $ 257,151 $ 193,000 $ 2,320,076 1,492,357 454,652 330,534 124,118 1,563,223 10,753,218 398,690 248,232 54,717 246,925 10,226 133,927 78,939 54,988 121,517 2,535,848 427,935 392,029 — 114,086 78,914 69,622 46,850 22,772 (247,135) 527,750 56,242 52,722 3,520 4,262,584 2,681,087 1,581,497 658,201 456,323 201,878 1,437,605 13,816,816 882,867 692,983 58,237 95,741 35,906 — 131,647 $ 3,842,600 $ 228,983 $ 154,178 $ 2,301,344 1,541,256 472,155 341,384 130,771 1,569,353 9,135,198 443,634 254,308 93,217 218,675 10,308 105,680 58,707 46,973 99,574 2,217,505 1,794,386 152,739 1,639,427 102,436 51,742 61,679 52,649 9,030 (244,103) 504,515 79,286 53,015 25,913 4,225,761 2,622,455 1,603,306 639,514 452,740 186,774 1,424,824 11,857,218 2,317,306 460,062 1,758,557 96,109 2,220 358 98,687 $ 3,706,110 $ 37,694 $ 101,774 $ 2,261,831 1,444,279 458,634 351,915 106,719 1,470,579 9,151,755 424,628 262,474 86,969 75,185 35,839 1,855 10,224 8,617 1,607 11,275 382,198 86,543 32,015 54,528 — 79,887 21,887 53,518 45,751 7,767 (238,281) 1,441,434 126,850 48,642 78,208 — 3,845,578 2,377,557 1,468,021 522,376 406,283 116,093 1,243,573 10,975,387 638,021 343,131 219,705 75,185 _______________________________________________________________________________ (1) Excludes all intercompany receivables or payables and investment in subsidiary balances. Total Assets as of December 31, 2019 reflects the adoption of ASU 2016-02. Total Assets for the Corporate and Other Business segment have been restated to reflect the impact of the Netherlands VAT liability (as discussed in Note 2.y.) which resulted in an increase in total assets for this segment of $4,971 and $2,985, at December 31, 2018 and 2017, respectively. 149 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 9. Segment Information (Continued) The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted EBITDA for each segment is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization, and also excludes certain items that we believe are not indicative of our core operating results, specifically: (1) (gain) loss on disposal/write-down of property, plant and equipment (including real estate); (2) intangible impairments; (3) other expense (income), net (which includes foreign currency transaction (gains) losses, net); (4) Significant Acquisition Costs; and (5) Restructuring Charges. Internally, we use Adjusted EBITDA as the basis for evaluating the performance of, and allocated resources to, our operating segments. A reconciliation of Adjusted EBITDA to income (loss) from continuing operations on a consolidated basis is as follows: Adjusted EBITDA (Add)/Deduct: Year Ended December 31, 2019 $ 1,437,605 2018 $ 1,424,824 2017 $ 1,243,573 Provision (Benefit) for Income Taxes Other Expense (Income), Net Interest Expense, Net (Gain) Loss on disposal/write-down of property, plant and equipment, net Depreciation and amortization Significant Acquisition Costs Restructuring Charges Intangible impairments 59,931 33,898 419,298 (63,824) 658,201 13,293 48,597 — 42,753 (11,692) 409,648 (73,622) 639,514 50,665 — — 22,962 79,429 353,645 (766) 522,376 84,901 — 3,011 Income (Loss) from Continuing Operations $ 268,211 $ 367,558 $ 178,015 Information as to our operations in different geographical areas is as follows: Revenues: United States United Kingdom Canada Australia Remaining Countries Total Revenues Long-lived Assets: United States United Kingdom Canada Australia Remaining Countries Total Long-lived Assets Year Ended December 31, 2019 2018 2017 $ 2,632,586 274,931 $ 2,579,847 280,993 $ 2,310,296 246,373 243,033 143,511 249,505 155,367 243,625 157,333 968,523 $ 4,262,584 960,049 $ 4,225,761 887,951 $ 3,845,578 $ 7,862,262 $ 6,902,232 $ 5,476,551 755,859 556,591 530,755 547,768 453,398 442,755 529,233 500,396 470,432 2,875,010 2,302,951 2,048,460 $ 12,580,477 $ 10,649,104 $ 9,025,072 150 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 9. Segment Information (Continued) Information as to our revenues by product and service lines by segment are as follows: For the Year Ended December 31, 2019 Records Management(1) Data Management(1) Information Destruction(1)(2) Data Center Total Revenues For the Year Ended December 31, 2018 Records Management(1) Data Management(1) Information Destruction(1)(2) Data Center Total Revenues For the Year Ended December 31, 2017 Records Management(1) Data Management(1) Information Destruction(1)(2) Data Center Total Revenues Global RIM Business Global Data Center Business Corporate and Other Business Total Consolidated $ 2,866,192 $ — $ 128,954 $ 2,995,146 520,082 426,159 — — — 257,151 64,046 — — $ $ $ $ $ $ $ $ 3,812,433 2,871,253 539,035 432,312 — 3,842,600 2,778,024 542,148 385,938 — $ $ $ $ 257,151 $ 193,000 — $ — — 228,983 96,669 57,509 — — 228,983 $ 154,178 — $ — — 37,694 69,667 32,103 4 — 584,128 426,159 257,151 4,262,584 2,967,922 596,544 432,312 228,983 4,225,761 2,847,691 574,251 385,942 37,694 $ 3,706,110 $ 37,694 $ 101,774 $ 3,845,578 _______________________________________________________________________________ (1) Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the destruction services offering, which does not have a storage rental component. (2) Includes Secure Shredding services. Significant Acquisition Costs included in the accompanying Consolidated Statements of Operations by segment are as follows: Year Ended December 31, Global RIM Business Global Data Center Business Corporate and Other Business 2019 $ 8,223 $ 337 4,733 2018 20,590 11,423 18,652 Total Significant Acquisition Costs $ 13,293 $ 50,665 $ 151 2017 47,722 $ — 37,179 84,901 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 10. Commitments and Contingencies a. Purchase Commitments We have certain contractual obligations related to purchase commitments which require minimum payments as follows: Year 2020 2021 2022 2023 2024 Thereafter Purchase Commitments(1) 134,127 68,208 32,480 2,004 1,985 340 239,144 $ $ ______________________________________________________________________ (1) Purchase commitments (i) include obligations for future construction costs associated with the expansion of our Global Data Center Business, which represent a significant amount of the purchase commitments due in 2020 and (ii) exclude our operating and financing lease obligations (see Note 2.m.). b. Self-Insured Liabilities We are self-insured up to certain limits for costs associated with workers' compensation claims, vehicle accidents, property and general business liabilities, and benefits paid under employee healthcare and short-term disability programs. At December 31, 2019 and 2018 there were $43,127 and $41,328, respectively, of self-insurance accruals reflected in Accrued expenses on our Consolidated Balance Sheets. The measurement of these costs requires the consideration of historical cost experience and judgments about the present and expected levels of cost per claim. We account for these costs primarily through actuarial methods, which develop estimates of the undiscounted liability for claims incurred, including those claims incurred but not reported. These methods provide estimates of future claim costs based on claims incurred as of the balance sheet date. c. Litigation—General We are involved in litigation from time to time in the ordinary course of business. A portion of the defense and/or settlement costs associated with such litigation is covered by various commercial liability insurance policies purchased by us and, in limited cases, indemnification from third parties. Our policy is to establish reserves for loss contingencies when the losses are both probable and reasonably estimable. We record legal costs associated with loss contingencies as expenses in the period in which they are incurred. The matters described below represent our significant loss contingencies. We have evaluated each matter and, if both probable and estimable, accrued an amount that represents our estimate of any probable loss associated with such matter. In addition, we have estimated a reasonably possible range for all loss contingencies including those described below. We believe it is reasonably possible that we could incur aggregate losses in addition to amounts currently accrued for all matters up to an additional $6,000 over the next several years, of which certain amounts would be covered by insurance or indemnity arrangements. 152 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) d. Netherlands VAT Liability In June 2019, we received a notification of assessment from tax and customs authorities in the Netherlands related to VAT liability of approximately 16,800 Euros primarily related to the years ending December 31, 2018 and 2017. The notification of assessment is related to our customs clearing and logistics business in the Netherlands, which we acquired through the acquisition of Bonded in September 2017. As part of the import and declaration services we provide in the Netherlands, we file import declaration forms to the customs authorities for all goods imported in a particular month and calculate the amount of VAT that is due on the goods being imported. In certain instances, we remit import VAT to the Dutch tax authorities and subsequently are reimbursed by the entity on behalf of which the goods are being imported. In other instances, however, the payment of VAT may be deferred and paid upon the sale of the goods to the ultimate end customer in cases where the entity receiving the goods holds a valid license allowing for the deferment of VAT (referred to as an Article 23 license). In the notification of assessment, the Dutch tax authorities have asserted that (i) we inappropriately deferred VAT for goods imported under Article 23 for certain of our customers between March 2017 and August 2018 and (ii) we are liable for the amount of VAT related to those goods for which VAT was inappropriately deferred. We have responded to the notification of assessment and have requested additional information regarding the matter from the Dutch tax authorities. e. Italy Fire On November 4, 2011, we experienced a fire at a facility we leased in Aprilia, Italy. The facility primarily stored archival and inactive business records for local area businesses. Despite quick response by local fire authorities, damage to the building was extensive, and the building and its contents were a total loss. We have been sued by six customers. Four of those lawsuits have been settled and two remain pending, including a claim asserted by Azienda per i Transporti Autoferrotranviari del Comune di Roma, S.p.A, seeking 42,600 Euros for the loss of its current and historical archives. We have also received correspondence from other affected customers, including certain customers demanding payment under various theories of liability. Although our warehouse legal liability insurer has reserved its rights to contest coverage related to certain types of potential claims, we believe we carry adequate insurance. We deny any liability with respect to the fire and we have referred these claims to our warehouse legal liability insurer for an appropriate response. We do not expect that this event will have a material impact on our consolidated financial condition, results of operations or cash flows. We sold our Italian operations on April 27, 2012, and we indemnified the buyers related to certain obligations and contingencies associated with this fire. As a result of the sale of the Italian operations, any future statement of operations and cash flow impacts related to the fire will be reflected as discontinued operations. f. Argentina Fire On February 5, 2014, we experienced a fire at a facility we own in Buenos Aires, Argentina. As a result of the quick response by local fire authorities, the fire was contained before the entire facility was destroyed and all employees were safely evacuated; however, a number of first responders lost their lives, or in some cases, were severely injured. The cause of the fire is currently being investigated. We believe we carry adequate insurance and do not expect that this event will have a material impact to our consolidated financial condition, results of operations or cash flows. Revenues from our operations at this facility represent less than 0.5% of our consolidated revenues. In December 2018, we received insurance proceeds of approximately $13,700 related to the involuntary conversion of assets included in the facility and, as a result, we recorded a gain on disposal/ write-down of property, plant and equipment, net of $8,814 during the fourth quarter of 2018. 153 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) g. Brooklyn Fire (Recall) On January 31, 2015, a former Recall leased facility located in Brooklyn, New York was completely destroyed by a fire. Approximately 900,000 cartons of customer records were lost impacting approximately 1,200 customers. No one was injured as a result of the fire. We believe we carry adequate insurance to cover any losses resulting from the fire. There is one pending customer-related lawsuit stemming from the fire, which is being defended by our warehouse legal liability insurer. We have also received correspondence from other customers, under various theories of liability. We deny any liability with respect to the fire and we have referred these claims to our insurer for an appropriate response. We do not expect that this event will have a material impact on our consolidated financial condition, results of operations or cash flows. _______________________________________________________________________________ Our policy related to business interruption insurance recoveries is to record gains within Other expense (income), net in our Consolidated Statements of Operations and proceeds received within cash flows from operating activities in our Consolidated Statements of Cash Flows. Such amounts are recorded in the period the cash is received. Our policy with respect to involuntary conversion of property, plant and equipment is to record any gain or loss within (Gain) loss on disposal/write- down of property, plant and equipment, net within operating income in our Consolidated Statements of Operations and proceeds received within cash flows from investing activities within our Consolidated Statements of Cash Flows. Losses are recorded when incurred and gains are recorded in the period when the cash received exceeds the carrying value of the related property, plant and equipment. 11. Related Party Transactions In March 2019, in connection with the Consumer Storage Transaction and the MakeSpace Investment (both as defined and described more fully in Note 13), we entered into a storage and service agreement with the MakeSpace JV (as defined in Note 13) to provide certain storage and related services to the MakeSpace JV (the "MakeSpace Agreement"). Revenues and expenses associated with the MakeSpace Agreement are presented as a component of our Global RIM Business segment. We recognized approximately $22,500 of revenue during the year ended December 31, 2019, associated with the MakeSpace Agreement. During the years ended December 31, 2019, 2018 and 2017, the Company had no other related party transactions. 154 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 12. Stockholders' Equity Matters Our board of directors has adopted a dividend policy under which we have paid, and in the future intend to pay, quarterly cash dividends on our common stock. The amount and timing of future dividends will continue to be subject to the approval of our board of directors, in its sole discretion, and to applicable legal requirements. In 2017, 2018 and 2019, our board of directors declared the following dividends: Declaration Date February 15, 2017 May 24, 2017 July 27, 2017 October 24, 2017 February 14, 2018 May 24, 2018 July 24, 2018 October 25, 2018 February 7, 2019 May 22, 2019 July 26, 2019 October 31, 2019 Dividend Per Share $ 0.5500 0.5500 0.5500 0.5875 0.5875 0.5875 0.5875 0.6110 0.6110 0.6110 0.6110 0.6185 Record Date Total Amount Payment Date March 15, 2017 $ 145,235 June 15, 2017 September 15, 2017 December 15, 2017 March 15, 2018 June 15, 2018 September 17, 2018 December 17, 2018 March 15, 2019 June 17, 2019 September 16, 2019 December 16, 2019 145,417 146,772 166,319 167,969 168,078 168,148 174,935 175,242 175,389 175,434 177,687 April 3, 2017 July 3, 2017 October 2, 2017 January 2, 2018 April 2, 2018 July 2, 2018 October 2, 2018 January 3, 2019 April 2, 2019 July 2, 2019 October 2, 2019 January 2, 2020 During the years ended December 31, 2019, 2018, and 2017, we declared distributions to our stockholders of $703,752, $679,130 and $603,743, respectively. These distributions represent approximately $2.45 per share, $2.38 per share and $2.27 per share for the years ended December 31, 2019, 2018, and 2017, respectively, based on the weighted average number of common shares outstanding during each respective year. For federal income tax purposes, distributions to our stockholders are generally treated as nonqualified ordinary dividends (potentially eligible for the lower effective tax rates available for "qualified REIT dividends"), qualified ordinary dividends or return of capital. The United States Internal Revenue Service requires historical C corporation earnings and profits to be distributed prior to any REIT distributions, which may affect the character of each distribution to our stockholders, including whether and to what extent each distribution is characterized as a qualified or nonqualified ordinary dividend. In addition, certain of our distributions qualify as capital gain distributions. For the years ended December 31, 2019, 2018, and 2017, the dividends we paid on our common shares were classified as follows: Nonqualified ordinary dividends Qualified ordinary dividends Capital gains Return of capital Year Ended December 31, 2019 2018 2017 54.8% 4.5% 14.7% 26.0% 83.0% 4.8% 5.8% 6.4% 82.1% 17.9% —% —% 100.0% 100.0% 100.0% 155 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 12. Stockholders' Equity Matters (Continued) Dividends paid during the years ended December 31, 2019, 2018, and 2017 which were classified as qualified ordinary dividends for federal income tax purposes primarily related to the distribution of historical C corporation earnings and profits related to certain acquisitions completed during the years ended December 31, 2019, 2018, and 2017. In 2019, the percentage of our dividend that was classified as a capital gain was 14.7% and primarily related to the sale of land and buildings in the United States and United Kingdom. In 2018, the percentage of our dividend that was classified as a capital gain was 5.8% and primarily relates to the sale of land and buildings in the United Kingdom. In 2017, none of our dividends were characterized as a return of capital primarily due to the impact of the Deemed Repatriation Transition Tax. See Note 7 for further disclosure regarding the impact of the Deemed Repatriation Transition Tax. At The Market (ATM) Equity Program In October 2017, we entered into a distribution agreement (the “Distribution Agreement”) with a syndicate of 10 banks (the “Agents”) pursuant to which we may sell, from time to time, up to an aggregate sales price of $500,000 of our common stock through the Agents (the “At The Market (ATM) Equity Program”). Sales of our common stock made pursuant to the Distribution Agreement may be made in negotiated transactions or transactions that are deemed to be “at the market” offerings as defined in Rule 415 under the Securities Act, including sales made directly on the NYSE, or sales made to or through a market maker other than on an exchange, or as otherwise agreed between the applicable Agent and us. We intend to use the net proceeds from sales of our common stock pursuant to the At The Market (ATM) Equity Program for general corporate purposes, which may include acquisitions and investments, including acquisitions and investments in our Global Data Center Business, and repaying amounts outstanding from time to time under the Revolving Credit Facility. During the quarter and year ended December 31, 2019, there were no shares of common stock sold under the At The Market (ATM) Equity Program. During the year ended December 31, 2018, under the At The Market (ATM) Equity Program, we sold an aggregate of 273,486 shares of common stock for gross proceeds of approximately $8,800, generating net proceeds of $8,716, after deducting commissions of $90. During the year ended December 31, 2017, under the At The Market (ATM) Equity Program, we sold an aggregate of 1,481,053 shares of common stock for gross proceeds of approximately $60,000, generating net proceeds of $59,100 after deducting commissions of $900. As of December 31, 2019, the remaining aggregate sale price of shares of our common stock available for distribution under the At The Market (ATM) Equity Program was approximately $431,200. Equity Offering On December 12, 2017, we entered into an underwriting agreement (the "Underwriting Agreement") with a syndicate of 16 banks (the “Underwriters”) related to the public offering by us of 14,500,000 shares (the “Firm Shares”) of our common stock (the “Equity Offering”). The offering price to the public for the Equity Offering was $37.00 per share, and we agreed to pay the Underwriters an underwriting commission of $1.38195 per share. The net proceeds to us from the Equity Offering, after deducting underwriters' commissions, was $516,462. Pursuant to the Underwriting Agreement, we granted the Underwriters a 30-day option to purchase from us up to an additional 2,175,000 shares of common stock (the “Option Shares”) at the public offering price, less the underwriting commission and less an amount per share equal to any dividends or distributions declared by us and payable on the Firm Shares but not payable on the Option Shares (the “Over-Allotment Option"). On January 10, 2018, the Underwriters exercised the Over-Allotment Option in its entirety. The net proceeds to us from the exercise of the Over-Allotment Option, after deducting underwriters' commissions and the per share value of the dividend we declared on our common stock on October 24, 2017 (for which the record date was December 15, 2017) which was paid on January 2, 2018, was approximately $76,200. The net proceeds of the Equity Offering and the Over-Allotment Option, together with the net proceeds from the issuance of the 51/4% Notes, were used to finance the purchase price of the IODC Transaction, and to pay related fees and expenses. At December 31, 2017, the net proceeds of the Equity Offering, together with the net proceeds from the 51/4% Notes, were used to temporarily repay borrowings under our Revolving Credit Facility and invest in money market funds. 156 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 13. Divestments a. Consumer Storage Transaction On March 19, 2019, we contributed our customer contracts and certain intellectual property and other assets used by us to operate our consumer storage business in the United States and Canada (the "IM Consumer Storage Assets") and approximately $20,000 in cash (gross of certain transaction expenses) (the "Cash Contribution") to a joint venture entity, MakeSpace LLC (the "MakeSpace JV"), established by us and MakeSpace Labs, Inc. ("MakeSpace"), a consumer storage services provider (the "Consumer Storage Transaction"). Upon the closing of the Consumer Storage Transaction on March 19, 2019, the MakeSpace JV owned (i) the IM Consumer Storage Assets, (ii) the Cash Contribution and (iii) the customer contracts, intellectual property and certain other assets used by MakeSpace to operate its consumer storage business in the United States. As part of the Consumer Storage Transaction, we received an equity interest of approximately 34% in the MakeSpace JV (the "MakeSpace Investment"). In connection with the Consumer Storage Transaction and the MakeSpace Investment, we also entered into a storage and service agreement with the MakeSpace JV to provide certain storage and related services to the MakeSpace JV (see Note 11). We have concluded that the divestment of the IM Consumer Storage Assets in the Consumer Storage Transaction does not meet the criteria to be reported as discontinued operations in our consolidated financial statements, as our decision to divest this business does not represent a strategic shift that will have a major effect on our operations and financial results. Accordingly, the revenues and expenses associated with this business are presented as a component of Income (loss) from continuing operations in our Consolidated Statements of Operations for the year ended December 31, 2019 through the closing date of the Consumer Storage Transaction and for the years ended December 31, 2018 and 2017 and the cash flows associated with this business are presented as a component of cash flows from continuing operations in our Consolidated Statements of Cash Flows for the year ended December 31, 2019 through the closing date of the Consumer Storage Transaction and for the years ended December 31, 2018 and 2017. As a result of the Consumer Storage Transaction, we recorded a gain on sale of approximately $4,200 to Other expense (income), net, in the first quarter of 2019, representing the excess of the fair value of the consideration received over the sum of (i) the carrying value of our consumer storage operations and (ii) the Cash Contribution. At the closing date of the Consumer Storage Transaction, the fair value of the MakeSpace Investment was approximately $27,500. We account for the MakeSpace Investment as an equity method investment. The carrying value of the MakeSpace Investment at December 31, 2019 is $18,570, and is presented as a component of Other within Other assets, net in our Consolidated Balance Sheet. b. IMFS Divestment On September 28, 2018, Iron Mountain Fulfillment Services, Inc. ("IMFS"), a consolidated subsidiary of IMI that operated our fulfillment services business in the United States, sold substantially all of its assets for total consideration of approximately $3,000 (the "IMFS Divestment"). We have concluded that the IMFS Divestment does not meet the criteria to be reported as discontinued operations in our consolidated financial statements, as our decision to divest this business does not represent a strategic shift that will have a major effect on our operations and financial results. Accordingly, the revenues and expenses associated with this business are presented as a component of Income (loss) from continuing operations in our Consolidated Statements of Operations for the years ended December 31, 2018 and 2017 and the cash flows associated with this business are presented as a component of cash flows from continuing operations in our Consolidated Statements of Cash Flows for the years ended December 31, 2018 and 2017 through the sale date. The fair value of the consideration received as a result of the IMFS Divestment approximated the carrying value of IMFS and, therefore, during the third quarter of 2018, we recorded an insignificant loss in connection with the IMFS Divestment to Other (income) expense, net. c. Russia and Ukraine Divestment On May 30, 2017, IM EES sold its records and information management operations in Russia and Ukraine to OSG Records Management (Europe) Limited ("OSG") in a stock transaction (the “Russia and Ukraine Divestment”). As consideration for the Russia and Ukraine Divestment, IM EES received a 25% equity interest in OSG (the “OSG Investment”). 157 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 13. Divestments (Continued) We have concluded that the Russia and Ukraine Divestment does not meet the criteria to be reported as discontinued operations in our consolidated financial statements, as our decision to divest these businesses does not represent a strategic shift that will have a major effect on our operations and financial results. Accordingly, the revenues and expenses associated with these businesses are presented as a component of Income (loss) from continuing operations in our Consolidated Statement of Operations for the year ended December 31, 2017 through the sale date and the cash flows associated with these businesses are presented as a component of cash flows from continuing operations in our Consolidated Statement of Cash Flows for the year ended December 31, 2017 through the sale date. As a result of the Russia and Ukraine Divestment, we recorded a gain on sale of $38,869 to Other expense (income), net, in the second quarter of 2017, representing the excess of the fair value of the consideration received over the carrying value of our businesses in Russia and Ukraine. As of the closing date of the Russia and Ukraine Divestment, the fair value of the OSG Investment was approximately $18,000. We account for the OSG Investment as an equity method investment. As of the closing date of the Russia and Ukraine Divestment, the carrying value of our businesses in Russia and Ukraine was a credit balance of $20,869, which consisted of (i) a credit balance of approximately $29,100 of cumulative translation adjustment associated with our businesses in Russia and Ukraine that was reclassified from accumulated other comprehensive items, net, (ii) the carrying value of the net assets of our businesses in Russia and Ukraine, excluding goodwill, of $4,716 and (iii) $3,515 of goodwill associated with our former Northern and Eastern Europe reporting unit (of which our businesses in Russia and Ukraine were a component of prior to the Russia and Ukraine Divestment), which was allocated, on a relative fair value basis, to our businesses in Russia and Ukraine. The carrying value of the OSG Investment at December 31, 2019 and 2018 is $17,012 and $17,514, respectively, and is presented as a component of Other within Other assets, net in our Consolidated Balance Sheets. On January 9, 2020 we acquired the remaining 75% equity interest in OSG. See Note 15. d. Recall Divestments In connection with the acquisition of Recall, we sought regulatory approval of the Recall Transaction from the United States Department of Justice (the "DOJ"), the Australian Competition and Consumer Commission (the "ACCC"), the Canada Competition Bureau (the "CCB") and the United Kingdom Competition and Markets Authority (the "CMA"), and as part of the regulatory approval process, we agreed to make certain divestments in the United States, Australia, Canada and the United Kingdom (the "Divestments"), which include the Recall Divestments (as defined below). We have concluded that the following divestments (collectively, the “Recall Divestments”) meet the criteria to be reported as discontinued operations in our Consolidated Statements of Operations and Consolidated Statements of Cash Flows for the years ended December 31, 2019, 2018 and 2017 as the Recall Divestments met the criteria to be reported as assets and liabilities held for sale at, or within a short period of time following, the closing of the Recall Transaction: • The assets and liabilities, including all associated tangible and intangible assets and employees, related to Recall's records and information management facilities in 13 United States cities were sold to Access CIG, LLC (“Access CIG”) on May 4, 2016 (the “Access Sale”); • The assets and liabilities, including associated tangible and intangible assets and employees, related to Recall’s record and information management facilities in two areas of Scotland were sold to Oasis Group on December 9, 2016; and • The assets and liabilities, including all associated tangible and intangible assets and employees, related to certain of Recall’s records and information management facilities in two cities in the United States, and in three cities in Canada, were sold to Arkive Information Management LLC and Arkive Information Management Ltd. on December 29, 2016. 158 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2019 (In thousands, except share and per share data) 13. Divestments (Continued) The table below summarizes certain results of operations of the Recall Divestments included in discontinued operations for the years ended December 31, 2019, 2018 and 2017: Description Total Revenues Year Ended December 31, 2019 2018(1) 2017 $ — $ — $ — Income (Loss) from Discontinued Operations Before Provision (Benefit) for Income Taxes (Benefit) Provision for Income Taxes 104 — Income (Loss) from Discontinued Operations, Net of Tax $ 104 $ (12,574) (147) (12,427) $ (8,118) (1,827) (6,291) ______________________________________________________________________________ (1) As indicated above, on May 4, 2016, we completed the Access Sale. As part of the total consideration for the Access Sale we were entitled to receive up to $25,000 of additional cash proceeds (the "Access Contingent Consideration"). During 2018, we settled the Access Contingent Consideration with Access CIG, as well as indemnification claims Access CIG previously raised in connection with the Access Sale. Changes to the realizable value of the Access Contingent Consideration were recorded to our Consolidated Statement of Operations as a component of discontinued operations. The loss from discontinued operations during the year ended December 31, 2018 primarily relates to losses incurred due to the resolution of the post-closing adjustments to the Access Contingent Consideration in connection with our agreement with Access CIG. 14. Restructuring Charges We estimate total costs associated with Project Summit to be approximately $240,000 which includes operating expenditures ("Restructuring Charges") and capital expenditures. During the fourth quarter of 2019, we incurred approximately $48,600 of Restructuring Charges primarily related to employee severance costs and professional fees. Our accrued liabilities for the Restructuring Charges in our Consolidated Balance Sheet at December 31, 2019 is not material. Restructuring Charges included in the accompanying Consolidated Statement of Operations by segment for the year ended December 31, 2019 is as follows: Global RIM Business Global Data Center Business Corporate and Other Business Year Ended December 31, 2019 21,900 $ 306 26,391 48,597 Restructuring Charges $ 15. Subsequent Events On January 9, 2020 we acquired the remaining 75% equity interest in OSG for cash consideration of 6,026,020 Russian rubles (or approximately $95,100, based upon the exchange rate between the Russian ruble and the United States dollar on the closing date of the OSG Acquisition) (the "OSG Acquisition"). The OSG Acquisition will enable us to extend our Global RIM Business in Russia, Ukraine, Kazakhstan, Belarus, and Armenia. Commencing on the date of the OSG Acquisition, we will fully consolidate the results of OSG within our consolidated financial statements. 159 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) Schedule III - Schedule of Real Estate and Accumulated Depreciation ("Schedule III") reflects the cost and associated accumulated depreciation for the real estate facilities that are owned. The gross cost included in Schedule III includes the cost for land, land improvements, buildings, building improvements and racking. Schedule III does not reflect the 1,150 leased facilities in our real estate portfolio. In addition, Schedule III does not include any value for financing leases for property that is classified as land, buildings and building improvements in our consolidated financial statements. The following table presents a reconciliation of the gross amount of real estate assets, as presented in Schedule III below, to the sum of the historical book value of land, buildings and building improvements, racking and construction in progress as disclosed in Note 2.f. to Notes to Consolidated Financial Statements as of December 31, 2019: Gross Amount of Real Estate Assets, As Reported on Schedule III $ 3,856,515 Add Reconciling Items: Book value of racking included in leased facilities(1) Book value of financing leases(2) Book value of construction in progress(3) Book value of other(4) Total Reconciling Items 1,321,159 439,166 280,108 73,182 2,113,615 Gross Amount of Real Estate Assets, As Disclosed in Note 2.f. $ 5,970,130 _______________________________________________________________________________ (1) Represents the gross book value of racking installed in our 1,150 leased facilities, which is included in historical book value of racking in Note 2.f., but excluded from Schedule III. (2) Represents the gross book value of buildings and building improvements that are subject to financing leases, which are included in the historical book value of building and building improvements in Note 2.f., but excluded from Schedule III. (3) Represents the gross book value of non-real estate assets that are included in the historical book value of construction in progress assets in Note 2.f., but excluded from Schedule III, as such assets are not considered real estate associated with owned buildings. The historical book value of real estate assets associated with owned buildings that were related to construction in progress as of December 31, 2019 is included in Schedule III. (4) Represents the gross book value of owned land that is either (i) associated with buildings that are subject to financing leases or (ii) under development, which are included in the historical book value of either land or construction in progress, respectively, in Note 2.f., but excluded from Schedule III. 160 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) The following table presents a reconciliation of the accumulated depreciation of real estate assets, as presented in Schedule III below, to the total accumulated depreciation for all property, plant and equipment presented on our Consolidated Balance Sheet as of December 31, 2019: Accumulated Depreciation of Real Estate Assets, As Reported on Schedule III $ 1,072,013 Add Reconciling Items: Accumulated Depreciation - non-real estate assets(1) Accumulated Depreciation - racking in leased facilities(2) Accumulated Depreciation - financing leases(3) Total Reconciling Items 1,412,193 817,069 124,594 2,353,856 Accumulated Depreciation, As Reported on Consolidated Balance Sheet $ 3,425,869 _______________________________________________________________________________ (1) Represents the accumulated depreciation of non-real estate assets that is included in the total accumulated depreciation of property, plant and equipment on our Consolidated Balance Sheet, but excluded from Schedule III as the assets to which this accumulated depreciation relates are not considered real estate assets associated with owned buildings. (2) Represents the accumulated depreciation of racking as of December 31, 2019 installed in our 1,150 leased facilities, which is included in total accumulated depreciation of property, plant and equipment on our Consolidated Balance Sheet, but excluded from Schedule III, as disclosed in Footnote 1 to Schedule III. (3) Represents the accumulated depreciation of buildings and building improvements as of December 31, 2019 that are subject to financing leases, which is included in the total accumulated depreciation of property, plant and equipment on our Consolidated Balance Sheet, but excluded from Schedule III, as disclosed in Footnote 1 to Schedule III. 161 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED (A) (B) (C) (D) (E) (F) DECEMBER 31, 2019 (Dollars in thousands) Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) Life on which depreciation in latest income statement is computed $ — $ 1,322 $ 953 $ 2,275 $ Region/Country/State/Campus Address North America United States (Including Puerto Rico) 140 Oxmoor Ct, Birmingham, Alabama 1420 North Fiesta Blvd, Gilbert, Arizona 4802 East Van Buren, Phoenix, Arizona 615 North 48th Street, Phoenix, Arizona 2955 S. 18th Place, Phoenix, Arizona 4449 South 36th St, Phoenix, Arizona 8521 E. Princess Drive, Scottsdale, Arizona 13379 Jurupa Ave, Fontana, California 600 Burning Tree Rd, Fullerton, California 21063 Forbes St., Hayward, California 5086 4th St, Irwindale, California 6933 Preston Ave, Livermore, California 1006 North Mansfield, Los Angeles, California 1025 North Highland Ave, Los Angeles, California 1350 West Grand Ave, Oakland, California 1760 North Saint Thomas Circle, Orange, California 8700 Mercury Lane, Pico Rivera, California 8661 Kerns St, San Diego, California 1915 South Grand Ave, Santa Ana, California 2680 Sequoia Dr, South Gate, California 336 Oyster Point Blvd, South San Francisco, California 25250 South Schulte Rd, Tracy, California 3576 N. Moline, Aurora, Colorado North Stone Ave, Colorado Springs, Colorado 4300 Brighton Boulevard, Denver, Colorado 11333 E 53rd Ave, Denver, Colorado 5151 E. 46th Ave, Denver, Colorado 20 Eastern Park Rd, East Hartford, Connecticut Bennett Rd, Suffield, Connecticut Kennedy Road, Windsor, Connecticut 293 Ella Grasso Rd, Windsor Locks, Connecticut 150-200 Todds Ln, Wilmington, Delaware 13280 Vantage Way, Jacksonville, Florida 12855 Starkey Rd, Largo, Florida 7801 Riviera Blvd, Miramar, Florida 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 2 2 1 1 1 1 1 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 1,107 1,937 257 28,395 5,227 5,002 8,139 9,930 2,969 2,666 3,589 10,535 109 13,914 14,882 1,842 9,584 7,352 1,954 4,177 2001 2001 2019 2018 2007 2012 2018 2002 2002 2019 2002 2002 2014 1988 1997 2002 2012 2002 2001 2002 Up to 40 years Up to 40 years Up to 40 years (5) Up to 40 years Up to 40 years Up to 40 years (5) Up to 40 years Up to 40 years Up to 40 years (7) Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years 2,168 2019 (7) Up to 40 years 2,080 1,810 1,771 9,503 9,330 1,528 6,125 1,373 2001 2001 2001 2017 2001 2014 2002 2000 2001 2002 2002 2001 2001 2017 Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years 1,637 15,599 423,107 12,178 7,305 87,865 10,472 4,762 13,407 6,800 14,585 749 10,168 15,172 4,576 27,957 10,512 3,420 6,329 15,100 3,049 1,583 761 116,336 7,403 6,312 7,417 1,768 2,737 141,274 15,322 11,461 1,045 1,302 8,714 1,897 351 2,523 13,927 — 26,191 6,224 495 213 6,821 1,261 2,251 18 1,774 4,390 2,718 19,117 10,215 709 1,891 933 4,374 156,873 438,429 23,639 8,350 89,167 19,186 6,659 13,758 9,323 28,512 749 36,359 21,396 5,071 28,170 17,333 4,681 8,580 15,118 4,823 5,973 3,479 135,453 17,618 7,021 9,308 2,701 10,447 31,140 41,587 20,432 4,021 7,226 1,853 3,293 8,250 2,019 1,044 567 2,966 221 6,040 8,270 2,420 6,259 8,471 2,846 5,036 938 3,187 808 162 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED (A) (B) (C) (D) (E) (F) DECEMBER 31, 2019 (Dollars in thousands) Region/Country/State/Campus Address United States (Including Puerto Rico) (continued) 10002 Satellite Blvd, Orlando, Florida 3501 Electronics Way, West Palm Beach, Florida 1890 MacArthur Blvd, Atlanta Georgia 3881 Old Gordon Rd, Atlanta, Georgia 5319 Tulane Drive SW, Atlanta, Georgia 6111 Live Oak Parkway, Norcross, Georgia 3150 Nifda Dr, Smyrna, Georgia 1301 S. Rockwell St, Chicago, Illinois 2211 W. Pershing Rd, Chicago, Illinois 2425 South Halsted St, Chicago, Illinois 2604 West 13th St, Chicago, Illinois 2255 Pratt Blvd, Elk Grove, Illinois 4175 Chandler Dr Opus No. Corp, Hanover Park, Illinois 2600 Beverly Drive, Lincoln, Illinois 6090 NE 14th Street, Des Moines, Iowa South 7th St, Louisville, Kentucky 26 Parkway Drive (fka 133 Pleasant), Scarborough, Maine 8928 McGaw Ct, Columbia, Maryland 10641 Iron Bridge Rd, Jessup, Maryland 8275 Patuxent Range Rd, Jessup, Maryland 96 High St, Billerica, Massachusetts 120 Hampden St, Boston, Massachusetts 32 George St, Boston, Massachusetts 3435 Sharps Lot Rd, Dighton, Massachusetts 77 Constitution Boulevard, Franklin, Massachusetts 216 Canal St, Lawrence, Massachusetts Bearfoot Road, Northboro, Massachusetts 38300 Plymouth Road, Livonia, Michigan 6601 Sterling Dr South, Sterling Heights, Michigan 1985 Bart Ave, Warren, Michigan Wahl Court, Warren, Michigan 31155 Wixom Rd, Wixom, Michigan 3140 Ryder Trail South, Earth City, Missouri Missouri Bottom Road, Hazelwood, Missouri Leavenworth St/18th St, Omaha, Nebraska 4105 North Lamb Blvd, Las Vegas, Nevada 17 Hydro Plant Rd, Milton, New Hampshire Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) Life on which depreciation in latest income statement is computed 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 1 1 1 1 1 1 1 1 1 1 2 1 1 1 2 1 1 4 3 1 1 $ — $ 1,927 $ 295 $ 2,222 $ — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 4,201 1,786 1,185 2,808 3,542 463 7,947 4,264 7,470 404 1,989 22,048 1,378 622 709 8,337 2,198 3,782 10,105 3,221 164 1,820 1,911 5,413 1,298 55,923 10,285 1,294 1,802 3,426 4,000 3,072 28,282 2,924 3,430 6,179 13,678 17,879 2,528 1,511 6,748 5,190 1,233 27,604 18,243 9,128 3,222 5,881 24,509 2,301 1,126 14,136 8,724 8,614 5,119 17,808 7,147 1,094 7,211 2,699 5,631 2,387 68,429 11,528 2,444 2,332 6,061 5,381 6,470 33,251 22,660 12,387 10,530 742 326 3,940 1,648 770 19,657 13,979 1,658 2,818 3,892 2,461 923 504 13,427 387 6,416 1,337 7,703 3,926 930 5,391 788 218 1,089 12,506 1,243 1,150 530 2,635 1,381 3,398 4,969 19,736 8,957 4,351 163 886 6,968 1,123 863 3,146 390 731 15,927 8,435 4,310 2,799 1,516 9,552 254 408 5,302 3,151 3,591 2,618 10,037 3,661 542 5,431 2,085 713 1,270 2001 2001 2002 2001 2002 2017 1990 1999 2001 2006 2001 2000 2014 2015 2003 Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Various Up to 40 years 2015 1999 2000 2001 1998 2002 1991 1999 2014 2001 (7) Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years 40,067 Various Up to 40 years 3,937 1,240 1,113 3,705 2,687 2,351 7,708 7,533 5,850 6,523 2015 2002 2000 Various 2001 2004 (7) Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Various (7) Up to 40 years Various Up to 40 years 2002 2001 Up to 40 years Up to 40 years SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) (A) (B) (C) (D) (E) (F) Region/Country/State/Campus Address United States (Including Puerto Rico) (continued) Kimberly Rd, East Brunsick, New Jersey 3003 Woodbridge Avenue, Edison, New Jersey 811 Route 33, Freehold, New Jersey 51-69 & 77-81 Court St, Newark, New Jersey 560 Irvine Turner Blvd, Newark, New Jersey 231 Johnson Ave, Newark, New Jersey 650 Howard Avenue, Somerset, New Jersey 100 Bailey Ave, Buffalo, New York 64 Leone Ln, Chester, New York 1368 County Rd 8, Farmington, New York County Rd 10, Linlithgo, New York 77 Seaview Blvd, N. Hempstead New York 37 Hurds Corner Road, Pawling, New York Ulster Ave/Route 9W, Port Ewen, New York Binnewater Rd, Rosendale, New York 220 Wavel St, Syracuse, New York 2235 Cessna Drive, Burlington, North Carolina 14500 Weston Pkwy, Cary, North Carolina 826 Church Street, Morrisville, North Carolina 1275 East 40th, Cleveland, Ohio 7208 Euclid Avenue, Cleveland, Ohio 4260 Tuller Ridge Rd, Dublin, Ohio 3366 South Tech Boulevard, Miamisburg, Ohio 302 South Byrne Rd, Toledo, Ohio Partnership Drive, Oklahoma City, Oklahoma 7530 N. Leadbetter Road, Portland, Oregon Branchton Rd, Boyers, Pennsylvania 800 Carpenters Crossings, Folcroft, Pennsylvania 36 Great Valley Pkwy, Malvern, Pennsylvania 2300 Newlins Mill Road, Palmer Township, Pennsylvania Henderson Dr/Elmwood Ave, Sharon Hill, Pennsylvania Las Flores Industrial Park, Rio Grande, Puerto Rico 24 Snake Hill Road, Chepachet, Rhode Island 1061 Carolina Pines Road, Columbia, South Carolina 2301 Prosperity Way, Florence, South Carolina Mitchell Street, Knoxville, Tennessee 6005 Dana Way, Nashville, Tennessee Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) Life on which depreciation in latest income statement is computed 3 1 3 1 1 1 1 1 1 1 2 1 1 3 2 1 1 1 1 1 1 1 1 1 3 1 3 1 1 1 2 1 1 1 1 2 2 $ — $ 22,105 $ 5,924 $ 28,029 $ 14,303 Various Up to 40 years — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 310,404 38,697 11,734 9,522 8,945 3,585 1,324 5,086 2,611 102 5,719 4,323 23,137 5,142 2,929 1,602 1,880 7,087 3,129 3,336 1,030 29,092 602 11,437 5,187 21,166 2,457 2,397 18,365 24,153 4,185 2,659 11,776 2,846 718 1,827 36,772 55,396 9,774 709 1,855 11,808 11,086 1,132 4,788 2,959 1,442 1,285 11,277 11,664 2,712 328 2,224 266 599 3,268 1,881 507 1,081 313 1,874 347,176 19,038 2018 (5) Up to 40 years 94,093 21,508 10,231 10,800 15,393 12,410 6,218 7,399 3,061 7,161 5,608 34,414 16,806 5,641 1,930 4,104 7,353 3,728 6,604 2,911 29,599 1,683 11,750 7,061 52,431 Various Up to 40 years 1,478 858 905 6,027 6,584 3,482 4,609 1,646 2,721 2,271 22,318 7,062 2,924 222 1,909 1,335 2,041 3,185 1,483 2,013 752 3,286 4,170 2015 2015 2015 2006 1998 2000 1998 2001 2006 2005 2001 Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Various Up to 40 years 1997 2015 1999 2017 1999 2001 1999 2018 2001 2015 2002 Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years (5) Up to 40 years Up to 40 years (7) Up to 40 years Up to 40 years 232,609 253,775 61,886 Various Up to 40 years 3,410 9,473 27,392 24,258 7,632 4,861 14,116 4,104 5,275 4,742 2,069 4,420 1,412 2000 1999 2017 Up to 40 years Up to 40 years Up to 40 years 12,362 Various Up to 40 years 4,416 2,928 3,223 1,217 2,022 1,921 2001 2001 2016 2016 Up to 40 years Up to 40 years (7) Up to 40 years (7) Up to 40 years Various Up to 40 years 2000 Up to 40 years 953 7,076 9,027 105 3,447 2,202 2,340 1,258 4,557 2,915 164 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) (A) (B) (C) (D) (E) (F) Region/Country/State/Campus Address United States (Including Puerto Rico) (continued) 11406 Metric Blvd, Austin, Texas 6600 Metropolis Drive, Austin, Texas Capital Parkway, Carrollton, Texas 1800 Columbian Club Dr, Carrolton, Texas 1905 John Connally Dr, Carrolton, Texas 13425 Branchview Ln, Dallas, Texas Cockrell Ave, Dallas, Texas 1819 S. Lamar St, Dallas, Texas 2000 Robotics Place Suite B, Fort Worth, Texas 1202 Ave R, Grand Prairie, Texas 15333 Hempstead Hwy, Houston, Texas 2600 Center Street, Houston, Texas 3502 Bissonnet St, Houston, Texas 5249 Glenmont Ave, Houston, Texas 5707 Chimney Rock, Houston, Texas 5757 Royalton Dr, Houston, Texas 6203 Bingle Rd, Houston, Texas 7800 Westpark, Houston, Texas 9601 West Tidwell, Houston, Texas 15300 FM 1825, Pflugerville, Texas 930 Avenue B, San Antonio, Texas 931 North Broadway, San Antonio, Texas 1665 S. 5350 West, Salt Lake City, Utah 11052 Lakeridge Pkwy, Ashland, Virginia 2301 International Parkway, Fredericksburg, Virginia 4555 Progress Road, Norfolk, Virginia 3725 Thirlane Rd. N.W., Roanoke, Virginia 7700-7730 Southern Dr, Springfield, Virginia 8001 Research Way, Springfield, Virginia 22445 Randolph Dr, Sterling, Virginia 307 South 140th St, Burien, Washington 8908 W. Hallett Rd, Cheney, Washington 6600 Hardeson Rd, Everett, Washington 19826 Russell Rd, South, Kent, Washington 1201 N. 96th St, Seattle, Washington 4330 South Grove Road, Spokane, Washington 12021 West Bluemound Road, Wauwatosa, Wisconsin Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) Life on which depreciation in latest income statement is computed 1 1 3 1 1 1 1 1 1 1 3 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 $ — $ 5,489 $ 2,211 $ 7,700 $ — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 4,519 8,299 19,673 2,174 3,518 1,277 3,215 5,328 8,354 6,327 2,840 7,687 3,467 1,032 1,795 3,188 6,323 1,680 3,811 393 3,526 6,239 1,709 20,980 6,527 2,577 14,167 5,230 7,598 2,078 510 5,399 14,793 4,496 3,906 1,307 454 246 1,179 791 3,680 1,596 1,083 2,065 2,173 37,648 2,172 692 2,401 1,189 994 11,476 1,276 2,305 7,952 245 1,144 4,270 1,924 30 1,088 172 2,651 2,790 3,724 2,367 4,259 3,404 9,752 2,112 850 2,124 4,973 8,545 20,852 2,965 7,198 2,873 4,298 7,393 10,527 43,975 5,012 8,379 5,868 2,221 2,789 14,664 7,599 3,985 11,763 638 4,670 10,509 3,633 21,010 7,615 2,749 16,818 8,020 11,322 4,445 4,769 8,803 24,545 6,608 4,756 3,431 4,090 1,358 2,661 9,438 1,387 4,193 1,979 2,578 2,951 5,947 13,034 2,575 5,840 2,753 1,089 1,300 8,672 1,832 1,302 5,042 259 2,857 5,236 1,842 5,777 3,297 1,119 9,475 3,384 6,018 2,323 2,066 3,543 10,705 3,556 472 1,445 2002 2011 2015 2013 2000 2001 2000 2000 2002 2003 2004 2000 2002 2000 2002 2000 2001 2015 2001 2001 1998 1999 2002 1999 2015 2011 2015 2002 2002 2005 1999 1999 2002 2002 2001 2015 1999 Up to 40 years Up to 40 years (7) Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years (7) Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years (7) Up to 40 years Up to 40 years (7) Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years 179 — 1,908,077 1,070,345 2,978,422 791,249 165 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) (A) (B) (C) (D) (E) (F) Region/Country/State/Campus Address Canada Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) Life on which depreciation in latest income statement is computed One Command Court, Bedford 195 Summerlea Road, Brampton 10 Tilbury Court, Brampton 8825 Northbrook Court, Burnaby 8088 Glenwood Drive, Burnaby 5811 26th Street S.E., Calgary 3905-101 Street, Edmonton 68 Grant Timmins Drive, Kingston 3005 Boul. Jean-Baptiste Deschamps, Lachine 1655 Fleetwood, Laval 4005 Richelieu, Montreal 1209 Algoma Rd, Ottawa 1650 Comstock Rd, Ottawa 235 Edson Street, Saskatoon 640 Coronation Drive, Scarborough 610 Sprucewood Ave, Windsor 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 16 195 $ — $ 3,847 $ 4,482 $ 8,329 $ — — — — — — — — — — — — — — — — — 5,403 5,007 8,091 4,326 14,658 2,020 3,639 2,751 8,196 1,800 1,059 7,478 829 1,853 1,243 6,479 17,257 2,062 7,114 8,509 640 660 138 18,161 2,531 6,899 (70) 1,676 1,208 667 11,882 22,264 10,153 11,440 23,167 2,660 4,299 2,889 26,357 4,331 7,958 7,408 2,505 3,061 1,910 72,200 78,413 150,613 1,980,277 1,148,758 3,129,035 2000 2000 2000 2001 2005 2000 2000 2016 2000 2000 2000 2000 2017 2008 2000 2007 4,126 5,357 7,916 4,648 4,658 11,114 1,578 330 1,382 12,687 1,699 4,019 2,647 855 1,279 676 64,971 856,220 Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years 166 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) (A) (B) (C) (D) (E) (F) Region/Country/State/Campus Address Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) Life on which depreciation in latest income statement is computed Europe Gewerbeparkstr. 3, Vienna, Austria Woluwelaan 147, Diegem, Belgium Croatia Kratitirion 9 Kokkinotrimithia Industrial District, Nicosia, Cyprus Karyatidon 1, Agios Sylas Industrial Area (3rd), Limassol, Cyprus 65 Egerton Road, Birmingham, England Corby 278, Long Croft Road, Corby, England Otterham Quay Lane, Gillingham, England Pennine Way, Hemel Hempstead, England Kemble Industrial Park, Kemble, England Gayton Road, Kings Lynn, England Cody Road, London, England 17 Broadgate, Oldham, England Harpway Lane, Sopley, England Unit 1A Broadmoor Road, Swindom, England Jeumont-Schneider, Champagne Sur Seine, France Bat I-VII Rue de Osiers, Coignieres, France 26 Rue de I Industrie, Fergersheim, France Bat A, B, C1, C2, C3 Rue Imperiale, Gue de Longroi, France Le Petit Courtin Site de Dois, Gueslin, Mingieres, France ZI des Sables, Morangis, France 45 Rue de Savoie, Manissieux, Saint Priest, France Gutenbergstrabe 55, Hamburg, Germany Brommer Weg 1, Wipshausen, Germany Warehouse and Offices 4 Springhill, Cork, Ireland 17 Crag Terrace, Dublin, Ireland Damastown Industrial Park, Dublin, Ireland Portsmuiden 46, Amsterdam, The Netherlands Schepenbergweg 1, Amsterdam, The Netherlands Vareseweg 130, Rotterdam, The Netherlands Howemoss Drive, Aberdeen, Scotland Traquair Road, Innerleithen, Scotland 1 1 1 1 1 1 1 9 1 2 3 3 1 1 1 3 4 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 $ — $ 6,542 $ 8,051 $ 14,593 $ 8,850 1,980 6,363 1,889 8,530 21,230 10,848 16,960 12,267 4,948 29,123 4,381 2,126 3,114 4,179 20,571 1,242 4,090 13,869 27,543 5,361 4,764 4,791 11,574 3,560 23,017 3,676 601 2,379 12,526 2,283 — — — — — — — — — — — — — — — — — — — 582 — — — — — — — — — — — 2,541 1,408 6,309 572 3,136 3,227 1,935 6,980 20,486 7,418 10,847 5,277 3,119 20,307 4,039 681 2,636 1,750 21,318 1,322 3,390 14,141 12,407 5,546 4,022 3,220 9,040 2,818 16,034 1,852 1,258 1,357 6,970 113 (46) 1,550 744 3,430 6,113 6,990 1,829 8,816 342 1,445 478 2,429 (747) (80) 700 (272) 15,136 (185) 742 1,571 2,534 742 6,983 1,824 (657) 1,022 5,556 2,170 167 3,514 4,218 2010 2003 Up to 40 years Up to 40 years 33 2018 Up to 40 years 434 2017 Up to 40 years 158 4,888 537 5,269 7,002 8,524 2,872 11,398 2,342 1,384 1,190 2,214 2017 2003 2018 2003 2004 2004 2003 Various 2008 2004 2006 2003 Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years 3,904 2016 (4) Up to 40 years 235 2016 (4) Up to 40 years 846 2016 (4) Up to 40 years 1,838 18,712 2016 2004 (4) Up to 40 years Up to 40 years 779 966 3,272 4,604 1,333 7,689 2,255 2016 (4) Up to 40 years 2016 (4) Up to 40 years 2006 2014 2001 2012 2015 Up to 40 years Up to 40 years Up to 40 years Up to 40 years (7) Up to 40 years 300 2015 (7) Up to 40 years 1,691 2015 (7) Up to 40 years 4,912 Various Up to 40 years 1,101 2004 Up to 40 years Region/Country/State/Campus Address Europe (Continued) Nettlehill Road, Houston Industrial Estate, Livingston, Scotland Av Madrid s/n Poligono Industrial Matillas, Alcala de Henares, Spain Calle Bronce, 37, Chiloeches, Spain Ctra M.118 , Km.3 Parcela 3, Madrid, Spain Abanto Ciervava, Spain Latin America Amancio Alcorta 2396, Buenos Aires, Argentina Azara 1245, Buenos Aires, Argentina Saraza 6135, Buenos Aires, Argentina Spegazzini, Ezeiza Buenos Aires, Argentina Av Ernest de Moraes 815, Bairro Fim do Campo, Jarinu Brazil Rua Peri 80, Jundiai, Brazil Francisco de Souza e Melo, Rio de Janerio, Brazil Hortolandia, Sao Paulo, Brazil El Taqueral 99, Santiago, Chile Panamericana Norte 18900, Santiago, Chile Avenida Prolongacion del Colli 1104, Guadalajara, Mexico Privada Las Flores No. 25 (G3), Guadalajara, Mexico Tula KM Parque de Las, Huehuetoca, Mexico Carretera Pesqueria Km2.5(M3), Monterrey, Mexico Lote 2, Manzana A, (T2& T3), Toluca, Mexico Prolongacion de la Calle 7 (T4), Toluca, Mexico Panamericana Sur, KM 57.5, Lima, Peru Av. Elmer Faucett 3462, Lima, Peru Calle Los Claveles-Seccion 3, Lima, Peru 1 1 1 1 2 57 2 1 1 1 1 2 3 1 2 5 1 1 2 2 1 1 7 2 1 37 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) (A) (B) (C) (D) (E) (F) Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) $ — $ 11,517 $ 25,433 $ 36,950 $ 17,916 — — — — 186 11,011 3,981 1,053 317 1,845 5,719 (75) 503 12,856 9,700 978 264 3,088 6,460 446 582 231,658 122,557 354,215 138,588 2001 2014 2010 2001 Various Life on which depreciation in latest income statement is computed Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years — — — — — — — — — — — — — — — — — 1,232 — 1,232 655 166 144 12,773 12,562 8,894 1,868 24,078 2,629 4,001 374 905 19,937 3,537 2,204 7,544 1,549 4,112 8,179 1,188 (162) 98 (9,554) (2,267) (1,760) 10,436 1,279 32,773 18,831 1,292 1,278 (771) 3,691 4,790 15,171 893 5,314 32,720 116,111 115,240 1,843 4 242 3,219 10,295 7,134 12,304 25,357 35,402 22,832 1,666 2,183 19,166 7,228 6,994 22,715 2,442 9,426 40,899 231,351 535 Various Up to 40 years 1998 1995 2012 2016 2016 Up to 40 years Up to 40 years Up to 40 years (4) Up to 40 years (4) Up to 40 years Various Up to 40 years 2014 2006 2004 2002 2004 2016 2004 2002 2007 Various Various 2010 Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years (4) Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years Up to 40 years — 52 582 1,524 1,141 3,341 3,569 11,212 7,261 1,016 998 2,864 2,636 5,167 7,341 1,203 4,656 9,227 64,325 168 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) (A) (B) (C) (D) (E) (F) Region/Country/State/Campus Address Facilities(1) Encumbrances Initial cost to Company(1) Cost capitalized subsequent to acquisition (1)(2) Gross amount carried at close of current period (1)(8) Accumulated depreciation at close of current period(1)(8) Date of construction or acquired(3) Asia Warehouse No 4, Shanghai, China Jalan Karanggan Muda Raya No 59, Bogor Indonesia 1 Serangoon North Avenue 6, Singapore 2 Yung Ho Road, Singapore 26 Chin Bee Drive, Singapore IC1 69 Moo 2, Soi Wat Namdaeng, Bangkok, Thailand Australia 8 Whitestone Drive, Austins Ferry, Australia 6 Norwich Street, South Launceston, Australia 1 1 1 1 1 2 7 1 1 2 $ — $ 1,530 $ 671 $ 2,201 $ — — — — — — — — — 7,897 58,637 10,395 15,699 13,226 107,384 681 1,090 1,771 (316) 21,633 871 1,315 6,136 30,310 2,532 (83) 2,449 7,581 80,270 11,266 17,014 19,362 373 2,195 5,058 836 1,262 2,659 137,694 12,383 3,213 1,007 4,220 404 93 497 2013 2017 2018 2016 2016 2016 2012 2015 Life on which depreciation in latest income statement is computed Up to 40 years Up to 40 years (7) Up to 40 years (4) Up to 40 years (4) Up to 40 years (4) Up to 40 years Up to 40 years Up to 40 years Total 298 $ 1,814 $ 2,437,201 $ 1,419,314 $ 3,856,515 $ 1,072,013 ____________________________________ (1) The above information only includes the real estate facilities that are owned. The gross cost includes the cost for land, land improvements, buildings, building improvements and racking. The listing does not reflect the 1,150 leased facilities in our real estate portfolio. In addition, the above information does not include any value for financing leases for property that is classified as land, buildings and building improvements in our consolidated financial statements. (2) Amount includes cumulative impact of foreign currency translation fluctuations. (3) Date of construction or acquired represents the date we constructed the facility, acquired the facility through purchase or acquisition. (4) Property was acquired in connection with the Recall Transaction. (5) Property was acquired in connection with the IODC Transaction. (6) Property was acquired in connection with the Credit Suisse Transaction. (7) This date represents the date the categorization of the property was changed from a leased facility to an owned facility. 169 SCHEDULE III—SCHEDULE OF REAL ESTATE AND ACCUMULATED DEPRECIATION (Continued) IRON MOUNTAIN INCORPORATED DECEMBER 31, 2019 (Dollars in thousands) (8) The following tables present the changes in gross carrying amount of real estate owned and accumulated depreciation for the years ended December 31, 2019 and 2018: Gross Carrying Amount of Real Estate Gross amount at beginning of period Additions during period: Discretionary capital projects Acquisitions(1) Other adjustments(2) Foreign currency translation fluctuations Deductions during period: Year Ended December 31, 2019 $ 3,700,307 2018 $ 2,707,925 278,508 — 25,077 5,978 309,563 155,901 918,091 — (58,798) 1,015,194 Cost of real estate sold, disposed or written-down Gross amount at end of period (153,355) $ 3,856,515 (22,812) $ 3,700,307 _______________________________________________________________________________ (1) Includes acquisition of sites through business combinations and purchase accounting adjustments. (2) Includes costs associated with real estate we acquired which primarily includes building improvements and racking, which were previously subject to leases. Accumulated Depreciation Gross amount of accumulated depreciation at beginning of period Additions during period: Depreciation Other adjustments(1) Foreign currency translation fluctuations Deductions during period: Year Ended December 31, 2019 $ 1,011,050 $ 2018 909,092 122,366 1,314 3,514 127,194 125,280 — (16,016) 109,264 Amount of accumulated depreciation for real estate assets sold, disposed or written-down Gross amount of end of period (66,231) $ 1,072,013 (7,306) $ 1,011,050 _______________________________________________________________________________ (1) Includes accumulated depreciation associated with building improvements and racking, which were previously subject to leases. The aggregate cost of our real estate assets for federal tax purposes at December 31, 2019 was approximately $3,812,000. 170 Item 16. Form 10-K Summary. Not applicable. 171 Certain exhibits indicated below are incorporated by reference to documents we have filed with the SEC. Each exhibit marked by a pound sign (#) is a management contract or compensatory plan. INDEX TO EXHIBITS Exhibit 3.1 Item Certificate of Incorporation of the Company, as filed with the Secretary of State of the State of Delaware on June 26, 2014, as corrected by the Certificate of Correction of the Company filed with the Secretary of State of the State of Delaware on June 30, 2014. (Incorporated by reference to Annex B-1 to the Iron Mountain Incorporated Proxy Statement for the Special Meeting of Stockholders, filed with the SEC on December 23, 2014.) 3.2 3.3 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 Certificate of Merger, filed by the Company, effective as of January 20, 2015. (Incorporated by reference to the Company’s Current Report on Form 8 K dated January 21, 2015.) Bylaws of the Company. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2014.) Senior Subordinated Indenture, dated as of September 23, 2011, among the Company, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee. (Incorporated by reference to the Company’s Current Report on Form 8 K dated September 29, 2011) Second Supplemental Indenture, dated as of August 10, 2012, among the Company, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee, relating to the 53/4% Senior Subordinated Notes due 2024. (Incorporated by reference to the Company’s Current Report on Form 8 K dated August 10, 2012.) Third Supplemental Indenture, dated as of January 20, 2015, among the Company, the Company’s predecessor immediately prior to its conversion to a REIT (the “Predecessor Registrant”), the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee. (Incorporated by reference to the Company’s Current Report on Form 8 K dated January 21, 2015.) Senior Indenture, dated as of August 13, 2013, among the Company, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee. (Incorporated by reference to the Company’s Current Report on Form 8 K dated August 13, 2013.) First Supplemental Indenture, dated as of August 13, 2013, among the Company, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee, relating to the 6% Senior Notes due 2023. (Incorporated by reference to the Company’s Current Report on Form 8 K dated August 13, 2013.) Second Supplemental Indenture, dated as of January 20, 2015, among the Company, the Predecessor Registrant, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee. (Incorporated by reference to the Company’s Current Report on Form 8 K dated January 21, 2015.) Senior Indenture, dated as of May 27, 2016, among the Company, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee, relating to the 4.375% Senior Notes due 2021. (Incorporated by reference to the Company’s Current Report on Form 8-K dated May 27, 2016.) Senior Indenture, dated as of May 27, 2016, among Iron Mountain US Holdings, Inc., the Company, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee, relating to the 5.375% Senior Notes due 2026. (Incorporated by reference to the Company’s Current Report on Form 8-K dated May 27, 2016.) Senior Indenture, dated as of September 15, 2016, among Iron Mountain Canada Operations ULC, the Company, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee, relating to the 5.375% CAD Senior Notes due 2023. (Incorporated by reference to the Company’s Current Report on Form 8-K dated September 15, 2016.) Senior Indenture, dated as of May 23, 2017, among the Company, the Guarantors named therein, Wells Fargo Bank, National Association, as trustee, and Société Générale Bank & Trust, as paying agent, registrar and transfer agent, relating to the 3.000% Euro Senior Notes due 2025. (Incorporated by reference to the Company’s Current Report on Form 8-K dated May 23, 2017.) Senior Indenture, dated as of September 18, 2017, among the Company, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee, relating to the 4.875% Senior Notes due 2027. (Incorporated by reference to the Company’s Current Report on Form 8-K dated September 18, 2017.) Senior Indenture, dated as of November 13, 2017, among the Company, the Guarantors named therein, Wells Fargo Bank, National Association, as trustee, and Société Générale Bank & Trust, as paying agent, registrar and transfer agent, relating to the 3.875% GBP Senior Notes due 2025. (Incorporated by reference to the Company’s Current Report on Form 8-K dated November 13, 2017.) Senior Indenture, dated as of December 27, 2017, among the Company, the Guarantors named therein and Wells Fargo Bank, National Association, as trustee, relating to the 5.25% Senior Notes due 2028. (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 27, 2017.) 172 Exhibit 4.14 4.15 4.16 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 10.18 10.19 Item Senior Indenture, dated as of September 9, 2019, among the Company, the Subsidiary Guarantors and Wells Fargo Bank, National Association, as trustee (Incorporated by reference to the Company's Current Report on Form 8-K dated September 9, 2019.) Form of Stock Certificate representing shares of Common Stock, $0.01 par value per share, of the Company. (Incorporated by reference to the Company’s Current Report on Form 8 K dated January 21, 2015.) Description of Securities (Filed herewith.) 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2007) First Amendment to 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2008.) Third Amendment to 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended June 30, 2012.) Fourth Amendment to 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2012.) Iron Mountain Incorporated 1995 Stock Incentive Plan, as amended. (#) (Incorporated by reference to Iron Mountain /DE’s Current Report on Form 8 K dated April 16, 1999.) Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2002.) Third Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 11, 2008.) Fourth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8 K dated December 10, 2008.) Fifth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8 K dated June 9, 2010.) Sixth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended June 30, 2011.) Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan. (#) (Incorporated by reference to Annex C to the Iron Mountain Incorporated Proxy Statement for the Special Meeting of Stockholders, filed with the SEC on December 23, 2014.) First Amendment to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated May 23, 2017.) Second Amendment to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2018.) Form of Iron Mountain Incorporated Amended and Restated Non Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated Incentive Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Non Qualified Stock Option Agreement (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Amended and Restated Iron Mountain Non Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Incentive Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Non Qualified Stock Option Agreement (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2004.) 173 Exhibit 10.20 10.21 10.22 10.23 10.24 10.25 10.26 10.27 10.28 10.29 10.30 10.31 10.32 10.33 10.34 10.35 10.36 10.37 10.38 10.39 Item Form of Iron Mountain Incorporated 2002 Stock Incentive Plan Stock Option Agreement (version 2B). (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2013.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan (version 3). (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended March 31, 2013.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan (version 20). (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended March 31, 2013.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan (version 21). (#) (Incorporated by reference to the Company’s Current Report on Form 8 K dated March 19, 2014.) Form of Restricted Stock Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan (version 3). (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended June 30, 2012.) Form of Restricted Stock Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan (version 12). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017.) Form of Restricted Stock Unit Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2014.) Form of Restricted Stock Unit Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017.) Form of Restricted Stock Unit Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 3). (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2019.) Form of Stock Option Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2014.) Form of Stock Option Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017.) Form of Stock Option Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 3). (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2019.) Form of Stock Option Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 4). (#) (Filed herewith.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2016.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2016.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 3). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2014 Stock and Cash Incentive Plan (version 4). (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2019). Change in Control Agreement, dated September 8, 2008, between the Company and Ernest W. Cloutier. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended March 31, 2014.) Employment Offer Letter, dated November 30, 2012, from the Company to William L. Meaney. (#) (Incorporated by reference to the Company’s Current Report on Form 8 K dated December 3, 2012.) Contract of Employment with Iron Mountain, between Patrick Keddy and Iron Mountain (UK) Ltd., effective as of April 2, 2015. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2015.) 174 Exhibit 10.40 10.41 10.42 10.43 10.44 10.45 10.46 10.47 10.48 10.49 10.50 10.51 10.52 10.53 21.1 23.1 31.1 31.2 32.1 32.2 Item Ernest Cloutier Secondment Letter, dated March 27, 2017. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended March 31, 2017.) Restated Compensation Plan for Non-Employee Directors. (#) (Incorporated by reference to the Company's Annual Report on Form 10-K for the year ended December 31, 2018.) Iron Mountain Incorporated Director Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2007.) The Iron Mountain Companies Severance Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8 K, dated March 13, 2012.) Amended and Restated Severance Plan Severance Program No. 1. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10 Q for the quarter ended March 31, 2012.) First Amendment to Amended and Restated Severance Plan Severance Program No. 1. (#) (Incorporated by reference to the Company’s Annual Report on Form 10 K for the year ended December 31, 2012.) Second Amendment to The Iron Mountain Companies Severance Plan Severance Program No. 1. (#) (Incorporated by reference to the Company’s Current Report on Form 8 K dated December 19, 2014.) Severance Program No. 2. (#) (Incorporated by reference to the Company’s Current Report on Form 8 K dated December 3, 2012.) Credit Agreement, dated as of June 27, 2011, as amended and restated as of August 21, 2017, among the Company, Iron Mountain Information Management, LLC, certain other subsidiaries of the Company party thereto, the lenders and other financial institutions party thereto, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Incorporated by reference to the Company’s Current Report on Form 8 K dated August 21, 2017.) First Amendment, dated as of December 12, 2017, to Credit Agreement, dated as of June 27, 2011, as amended and restated as of August 21, 2017, among the Company, Iron Mountain Information Management, LLC, certain other subsidiaries of the Company party thereto, the lenders and other financial institutions party thereto, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017.) Second Amendment, dated as of March 22, 2018, to Credit Agreement, dated as of June 27, 2011, as amended and restated as of August 21, 2017, among the Company, Iron Mountain Information Management, LLC, certain other subsidiaries of the Company party thereto, the lenders and other financial institutions party thereto, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 22, 2018.) Third Amendment and Refinancing Facility Agreement, dated as of June 4, 2018, to Credit Agreement, dated as of June 27, 2011, as amended and restated as of August 21, 2017, among the Company, Iron Mountain Information Management, LLC, certain other subsidiaries of the Company party thereto, the lenders and other financial institutions party thereto, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 4, 2018.) Fourth Amendment, dated as of December 20, 2019, to Credit Agreement, dated as of June 27, 2011, as amended and restated as of August 21, 2017, among the Company, Iron Mountain Information Management, LLC, certain other subsidiaries of the Company party thereto, the lenders and other financial institutions party thereto, JPMorgan Chase Bank, N.A., Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Filed herewith.) Incremental Term Loan Activation Notice, dated as of March 22, 2018, among Iron Mountain Information Management, LLC and the lenders party thereto. (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 22, 2018.) Subsidiaries of the Company. (Filed herewith.) Consent of Deloitte & Touche LLP (Iron Mountain Incorporated, Delaware). (Filed herewith.) Rule 13a 14(a) Certification of Chief Executive Officer. (Filed herewith.) Rule 13a 14(a) Certification of Chief Financial Officer. (Filed herewith.) Section 1350 Certification of Chief Executive Officer. (Furnished herewith.) Section 1350 Certification of Chief Financial Officer. (Furnished herewith.) 101.INS XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document. 101.SCH Inline XBRL Taxonomy Extension Schema Document. 101.CAL Inline XBRL Taxonomy Extension Calculation Linkbase Document. 175 Exhibit 101.DEF Inline XBRL Taxonomy Extension Definition Linkbase Document. Item 101.LAB Inline XBRL Taxonomy Label Linkbase Document. 101.PRE Inline XBRL Taxonomy Extension Presentation Linkbase Document. 104 Cover Page Interactive Data File. (Formatted as Inline XBRL and contained in Exhibit 101.) 176 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES IRON MOUNTAIN INCORPORATED By: /s/ DANIEL BORGES Daniel Borges Senior Vice President, Chief Accounting Officer (Principal Accounting Officer) Dated: February 13, 2020 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Name /s/ WILLIAM L. MEANEY William L. Meaney /s/ BARRY A. HYTINEN Barry A. Hytinen /s/ DANIEL BORGES Daniel Borges Title President and Chief Executive Officer and Director (Principal Executive Officer) Date February 13, 2020 Executive Vice President and Chief Financial Officer (Principal Financial Officer) February 13, 2020 Senior Vice President, Chief Accounting Officer (Principal Accounting Officer) February 13, 2020 /s/ JENNIFER M. ALLERTON Director February 13, 2020 Jennifer M. Allerton /s/ TED R. ANTENUCCI Director February 13, 2020 Ted R. Antenucci /s/ PAMELA M. ARWAY Director February 13, 2020 Pamela M. Arway /s/ CLARKE H. BAILEY Clarke H. Bailey Director February 13, 2020 /s/ KENT P. DAUTEN Director February 13, 2020 Kent P. Dauten /s/ PAUL F. DENINGER Director February 13, 2020 Paul F. Deninger 177 Name Title Date /s/ MONTE E. FORD Monte E. Ford Director February 13, 2020 /s/ PER-KRISTIAN HALVORSEN Director February 13, 2020 Per-Kristian Halvorsen /s/ ROBIN L. MATLOCK Robin L. Matlock Director February 13, 2020 /s/ WENDY J. MURDOCK Director February 13, 2020 Wendy J. Murdock /s/ WALTER C. RAKOWICH Director February 13, 2020 Walter. C. Rakowich /s/ DOYLE R. SIMONS Director February 13, 2020 Doyle R. Simons /s/ ALFRED J. VERRECCHIA Director February 13, 2020 Alfred J. Verrecchia 178  1, 3, 4 Walter C. Rakowich Retired Executive Former CEO of Prologis San Francisco, CA Doyle R. Simons 2, 4 Retired Executive Former CEO of Weyerhaeuser Seattle, WA CORPORATE DIRECTORS AND OFFICERS (As of 03/01/20) DIRECTORS Alfred J. Verrecchia 3, 6 Chairperson of the Board of Directors Iron Mountain Incorporated Boston, MA Jennifer Allerton 1, 5 Retired Executive Hoffmann La Roche Ltd Basel, Switzerland Ted R. Antenucci 1, 4 President and Chief Executive Officer Catellus Development Corporation Oakland, CA Pamela M. Arway 2, 3 Retired Executive American Express Company, Inc. New York, NY Clarke H. Bailey 3, 5 Chief Executive Officer and Chairperson of the Board of Directors EDCI Holdings, Inc. New York, NY Kent P. Dauten 1, 3, 4 Chairman Keystone Capital, Inc. Deerfield, IL SENIOR OFFICERS William L. Meaney President and Chief Executive Officer Ernest W. Cloutier Executive Vice President and General Manager, Global Records and Information Management Deirdre Evens Executive Vice President and General Manager, Records and Information Management, North America Barry A. Hytinen Executive Vice President and Chief Financial Officer Paul F. Deninger 2, 4 Retired Senior Managing Director Evercore Inc. Waltham, MA Monte E. Ford 2, 5 Principal Partner CIO Strategy Exchange Westlake, TX Per-Kristian Halvorsen 2, 5 Retired Executive Intuit Inc. Mountain View, CA 2, 4 Robin L. Matlock SVP and Chief Marketing Officer VMware, Inc. Palo Alto, CA William L. Meaney President and Chief Executive Officer Iron Mountain Incorporated Boston, MA Wendy Murdock 2, 4 Retired Executive MasterCard Worldwide New York, NY Mark Kidd Executive Vice President and General Manager, Data Centers Deborah Marson Executive Vice President, General Counsel and Secretary Fidelma Russo Executive Vice President and Chief Technology Officer John Tomovcsik Executive Vice President and Chief Operating Officer Member of Audit Committee (Mr. Rakowich is Chairperson) Member of the Compensation Committee (Ms. Arway is Chairperson) Member of the Nominating and Governance Committee (Mr. Verrecchia is Chairperson) Member of the Finance Committee (Mr. Dauten is Chairperson) 1 2 3 4 5 Member of the Risk and Safety Committee (Mr. Bailey is Chairperson) 6 Independent Chairperson of the Board CORPORATE DIRECTORS AND OFFICERS (As of 03/01/20) CORPORATE INFORMATION Walter C. Rakowich 1, 3 Retired Executive Former CEO of Prologis San Francisco, CA Doyle R. Simons 2, 4 Retired Executive Former CEO of Weyerhaeuser Seattle, WA STOCKHOLDER INFORMATION Transfer Agent and Registrar Computershare 877/897-6892 201/680-6578 (outside the United States, US territories & Canada) 800/231-5469 (hearing impaired—TDD phone) shrrelations@cpushareownerservices.com www.computershare.com/investor Address stockholder inquiries and send certificates for transfer and address changes to: Iron Mountain Incorporated c/o Computershare Investor Services P.O. Box 505000, Louisville, KY 40233-5000 Overnight delivery Computershare Investor Services 462 South 4th Street, Suite 1600 Louisville, KY 40202 Copies of the Annual Report on Form 10-K are available upon request by contacting the company at the address below, attention: Investor Relations Corporate Headquarters Iron Mountain Incorporated One Federal Street Boston, MA 02110 800/935-6966 www.ironmountain.com Common Stock Data Traded: NYSE Symbol: IRM Beneficial Stockholders: 267,484 as of March 16, 2020 Investor Relations Greer Aviv Senior Vice President, Investor Relations Iron Mountain Incorporated One Federal Street Boston, MA 02110 617/535-2887 Annual Meeting Date Iron Mountain Incorporated will conduct its annual meeting of stockholders on Wednesday May 13, 2020, 9:00am ET via live audio webcast, accessed by visiting https://www.virtualshareholdermeeting.com/IRM2020 Independent Registered Public Accounting Firm Deloitte & Touche LLP 200 Berkeley Street Boston, MA 02116 Chairperson of the Board of Directors EDCI Boston, MA DIRECTORS Alfred J. Verrecchia 3, 6 Chairperson of the Board of Directors Iron Mountain Incorporated Boston, MA Jennifer Allerton 1, 5 Retired Executive Hoffmann La Roche Ltd Basel, Switzerland Ted R. Antenucci 1, 4 President and Chief Executive Officer Catellus Development Corporation Oakland, CA Pamela M. Arway 2, 3 Retired Executive American Express Company, Inc. New York, NY Clarke H. Bailey 3, 5 Chief Executive Officer and Holdings, Inc. New York, NY Kent P. Dauten 1, 3, 4 Chairman Keystone Capital, Inc. Deerfield, IL SENIOR OFFICERS William L. Meaney President and Chief Executive Officer Ernest W. Cloutier Executive Vice President and General Manager, Global Records and Information Management Deirdre Evens Executive Vice President and General Manager, Records and Information Management, North America Barry A. Hytinen Executive Vice President and Chief Financial Officer Paul F. Deninger 2, 4 Retired Senior Managing Director Evercore Inc. Waltham, MA Monte E. Ford 2, 5 Principal Partner CIO Strategy Exchange Westlake, TX Per-Kristian Halvorsen 2, 5 Retired Executive Intuit Inc. Mountain View, CA Robin L. Matlock 2, 4 SVP and Chief Marketing Officer VMware, Inc. Palo Alto, CA William L. Meaney President and Chief Executive Officer Iron Mountain Incorporated Wendy Murdock 2, 4 Retired Executive MasterCard Worldwide New York, NY Mark Kidd Executive Vice President and General Manager, Data Centers Deborah Marson Executive Vice President, General Counsel and Secretary Fidelma Russo Executive Vice President and Chief Technology Officer John Tomovcsik Executive Vice President and Chief Operating Officer 1 2 3 4 Member of Audit Committee (Mr. Rakowich is Chairperson) Member of the Compensation Committee (Ms. Arway is Chairperson) Member of the Nominating and Governance Committee (Mr. Verrecchia is Chairperson) Member of the Finance Committee (Mr. Dauten is Chairperson) 5 Member of the Risk and Safety Committee (Mr. Bailey is Chairperson) 6 Independent Chairperson of the Board OPERATIONAL LOCATIONS (As of 12/31/19) Asia Pacific Australia China Hong Kong-SAR India Indonesia Malaysia New Zealand Philippines Singapore South Korea Thailand Europe Armenia Austria Belarus Belgium Bulgaria Croatia Cyprus Czech Republic Denmark England Estonia Finland France Germany Greece Hungary Kazakhstan Latvia Lithuania Netherlands Northern Ireland Norway Poland Republic of Ireland Romania Russia Scotland Serbia Slovakia Spain Sweden Switzerland Ukraine Latin America Argentina Brazil Chile Colombia Mexico Peru Middle East and Africa Turkey South Africa United Arab Emirates North America Canada United States IRM Stock Performance Comparison of 60 Month Cumulative Total Return Among Iron Mountain, the MSCI REIT Index, the S&P 500 and the Russell 1000 s r a l l o D 200 175 150 125 100 75 50 Iron Mountain, Inc. Russell 1000 S&P 500 MSCI REIT Index 12/31/2014 12/31/2015 12/31/2016 12/31/2017 12/31/2018 12/31/2019 Note: Fiscal year end December 31, 2019 Source: FactSet This graph compares the change in the cumulative total return on our common stock to the cumulative total returns of the S&P 500 Index, the Russell 1000 Index and the MSCI REIT Index for the period from December 31, 2014, through December 31, 2019. This comparison assumes an investment of $100 on December 31, 2014, and the reinvestments of any dividends. 4AUG201721502439 OPERATIONAL LOCATIONS (As of 12/31/19) Asia Pacific Australia China Hong Kong-SAR India Indonesia Malaysia New Zealand Philippines Singapore South Korea Thailand Europe Armenia Austria Belarus Belgium Bulgaria Croatia Cyprus Denmark England Estonia Czech Republic Finland France Germany Greece Hungary Kazakhstan Latvia Lithuania Netherlands Poland Romania Russia Scotland Serbia Slovakia Spain Sweden Northern Ireland Norway Switzerland Ukraine Republic of Ireland Argentina Latin America Brazil Chile Colombia Mexico Peru Middle East and Africa Turkey South Africa United Arab Emirates North America Canada United States IRM Stock Performance Comparison of 60 Month Cumulative Total Return Among Iron Mountain, the MSCI REIT Index, the S&P 500 and the Russell 1000 Iron Inc. Mountain, Russell 1000 S&P 500 MSCI REIT Index s r a l l o D 200 175 150 125 100 75 50 12/31/2014 12/31/2015 12/31/2016 12/31/2017 12/31/2018 12/31/2019 Note: Fiscal year end December 31, 2019 Source: FactSet This graph compares the change in the cumulative total return on our common stock to the cumulative total returns of the S&P 500 Index, the Russell 1000 Index and the MSCI REIT Index for the period from December 31, 2014, through December 31, 2019. This comparison assumes an investment of $100 on December 31, 2014, and the reinvestments of any dividends. 4AUG201721502439 

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