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Northwest Bancshares, Inc.

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Ticker nwbi
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Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
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FY2019 Annual Report · Northwest Bancshares, Inc.
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SUMMARY
ANNUAL 
REPORT

Building for the Future

A Message to Shareholders 
from Ronald J. Seiffert,  
Chairman, President & CEO

In last year’s Message to Shareholders, I shared with 
you that in 2018 we launched a comprehensive 
strategic planning process which included the 
engagement of 26 separate departments within 
our company. Each of the departments were 
tasked to develop a new five-year plan for their 
area of responsibility and to identify key initiatives 
that, when effectively executed, would contribute 
materially to achieving the company’s overall 
corporate objectives.

Our corporate objectives include enhancing 
shareholder value through revenue and 
production growth, improving efficiency and 
profitability, mergers and acquisitions, effective risk 
management and talent acquisition, development 
and retention. 

I am very pleased to report to you that 
in 2019 all key initiatives that were 
identified through this process were 
either completed or substantially 
completed during the year as follows:

•  We successfully closed and converted our merger 

with Union Community Bank in Lancaster 
County, Pennsylvania on March 8, 2019 with 
minimal customer and employee disruption;

•  On October 29, 2019, we announced our merger 
with MutualFirst, a $2.2 billion bank located in 
Muncie, Indiana, with an expected close date of 
April 24, 2020;

•  During the fourth quarter of 2019, we 

announced the acquisition of Sundahl & Co. 
Insurance, a property and casualty insurance 
agency located in Bradford, Pennsylvania, which 
closed December 2019;

•  We successfully launched new sales incentive 
plans for our commercial, consumer, small 
business and residential mortgage calling officers;

•  We significantly expanded our residential 

mortgage capability through the development 

of a new, state-of-the-art residential mortgage 
loan origination platform and the development 
of a broader array of mortgage products 
(including FHA, VA and USDA). In addition, we 
introduced new mortgage loan officers (MLOs) 
into our Cleveland, Ohio and Buffalo, New 
York metropolitan markets. In order to support 
the growth generated by these initiatives, we 
opened a new 8,500 square foot residential 
mortgage fulfillment center in Columbus, Ohio 
in April of 2019;

•  We developed and implemented a new, state-

of-the-art commercial loan origination system, 
making it easier and more efficient to originate 
commercial loans and track them from origination 
throughout the life of the loan;

•  We centralized the monitoring of commercial 

construction loans and commercial loans secured 
by accounts receivable and inventory to enhance 
risk management and to create more efficiencies;

•  We significantly expanded the distribution of our 
power sports lending capability to dealerships 
from Pennsylvania into our other nine-state auto 
dealer loan markets. In addition, we developed 
a new, streamlined loan funding process, which 
reduced the funding times for auto loans from 3-5 
days to 24 hours or less;

•  We engaged an outside firm to assist us in 
developing analytics tools and a market-
driven database to develop more effective 
and measurable product, price and marketing 
strategies for our consumer deposit customers. 
One of the initial deliverables of this initiative was 
the introduction of our new Affinity checking 
products suite in November of 2019;

•  We developed a comprehensive playbook 
outlining the bank’s treasury management 
product offerings and business development 
strategies for our commercial customers. 
In addition, we introduced new treasury 
management products and developed real-time 

1

tracking of the production of commercial deposits 
and treasury management fees by our commercial 
banking officers and treasury management advisors;

•  We fully deployed financial advisors throughout 
our footprint from our Northwest Investment 
Services business;

•  We developed an initial pathway forward for 

our digital bank strategy and identified specific 
investments and deliverables for 2020. The strategy 
will continue to focus on how we first service and 
support our existing 450,000 customer households 
in an easy, simple and fast manner, while providing 
an exceptional customer experience;

•  We developed comprehensive and sophisticated 
systems and processes to fully adhere to the new 
Current Expected Credit Loss (CECL) requirements;

•  We continue to enhance the risk oversight 

capabilities of our model risk management and 
third-party risk management processes; 

•  We developed a number of employee-related 
initiatives focused on enhancing our ability to 
attract, develop and retain employees, including 
better and more frequent communication, 
competitive overall compensation, providing for a 
more flexible work/life balance and providing more 
effective performance management tools; and, 

•  We developed a comprehensive succession 

management program which included a senior 
management mentoring program for high-
potential employees; 

The successful execution of the above initiatives 
contributed significantly to our 2019 financial 
performance.

For the fiscal year ending December 31, 2019, the 
company generated record net income of $110.4 
million, which represented a 4.7% increase over the 
previous year despite the significant headwinds 
caused by declining interest rates and a flat yield 
curve over the course of the year. As a result of this 
performance, for the 101st consecutive quarter, our 
Board of Directors declared a quarterly dividend at 
year-end, representing a 5.6% increase over the prior 
year and an annualized dividend yield of 4.57%.

Noninterest income experienced exceptional 
growth for the year, growing by $7.7 million or 8.4% 
across almost all categories. Our mortgage banking 
operation is beginning to contribute to earnings in 
a meaningful way, brokerage investment revenue 
increased by over 7% and recent changes in our 
philosophy around fee structures for our deposit 
products in the fourth quarter will significantly 
benefit us in 2020. 

From a balance sheet perspective, loans grew $757.2 
million, or 9.4%, with approximately half of this 
growth contributed by the Union Community Bank 
acquisition and the other half from internal, organic 
growth. We were also able to fund half of our loan 
growth entirely with internal deposit growth. 

Our credit quality remained sound, our liquidity 
position remained good and our capital ratios 
remained strong in 2019, as reflected by our tier 1 
capital ratio of 15.00%.

2020 Focus
Although we were very pleased with the overall 
performance of the company in 2019, we recognize 
there remains plenty of room for improvement. 

In October of 2019, management of the company 
presented to our Board of Directors our refreshed 
strategic plan which included a number of new 
key initiatives which will drive enhanced financial 
performance in 2020. These key initiatives for 2020 
include the following:

•  Successfully close and convert MutualBank on 

April 24, 2020;

•  Continue to explore merger opportunities within 

our defined target market with a goal to announce 
one new bank acquisition during 2020;

•  Fully implement EVOLVE, Northwest’s customer 
experience initiative, to move the company away 
from a product-driven strategy to a relationship 
strategy focused on the financial wellness of our 
customers and placing them at the center of 
everything we do;

•  Develop a comprehensive retail branch 

optimization strategy focused on reaching and 
servicing our customers in a more effective and 
efficient manner;

•  Enhance our deposit product solutions for our 
business customers to include providing advice 
through self-service tools, resources and readily-
accessible human resources; 

•  Expand the deployment of mortgage loan officers 
(MLOs) to include our Pennsylvania metropolitan 
markets of Pittsburgh, Lancaster, Erie and our new 
Indiana region;

•  Continue to evaluate the geographic expansion of 
our dealer services auto and power sports business;

•  Explore new commercial loan products to include 

potentially new verticals (e.g., healthcare) and new 
bolt-on acquisitions (e.g., equipment finance) with 
a focus on expanding our capabilities in our C&I 
loan business;

2

•  Continue to implement our digital bank strategy 

with a primary focus of serving our existing 450,000 
customer relationships in an easier, faster and more 
efficient manner- while providing an exceptional 
customer experience;

•  Continue to establish capabilities to collect, 

aggregate and interpret data to enhance business 
processes and decisioning;

•  Continue to enhance risk management oversight 
to include commercial lending (as credits become 
larger and more complex), model risk management 
and third party risk management;

•  Fully implement key initiatives identified by 
our focused efforts on talent acquisition, 
development and retention to address the war 
on talent that exists in our industry. These include 
enhanced communication; work/life balance; 
total compensation and training, mentoring 
and professional development to enhance our 
performance management culture;

•  Identify and execute initiatives to continue to 

support diversity and inclusion in our workforce 
and in our customer base (e.g., women-owned and 
minority-owned businesses);

Through the effective execution of the above 
initiatives in 2020, we are highly confident that 
we will build upon our historically-strong financial 
performance and, in turn, enhance shareholder value.

Phillip M. Tredway Retirement
On April 22, 2020, following 13 years of distinguished 
service, Phillip M. Tredway will retire as our lead 
director and as a board member of both Northwest 
Bank and Northwest Bancshares, Inc.

Phil is President and Chief Executive Officer of Erie 
Molded Plastics, Inc., located in Erie, Pennsylvania. 
He also serves on the Pittsburgh Region Advisory 
Board of the Federal Reserve Bank of Cleveland 
and is a past chairman and board member of the 
Manufacturers and Business Association of Erie as 
well as a past board member and treasurer of Erie 
Community Foundation.

Phil was appointed to the board of Northwest Bank 
in October of 2006 and to the board of Northwest 
Bancshares, Inc. in April of 2007. In May of 2014, Phil 
was appointed lead director of both boards.

Under Phil’s strong leadership, in 2015 and 2016 
Northwest completed two of its largest mergers 
(Lorain National Bank in Ohio and the acquisition 
of 18 offices in greater Buffalo from First Niagara 
Bank). In 2019, Phil witnessed the merger with Union 
Community Bank located in Lancaster County, 

Pennsylvania, and the announcement of the merger 
with MutualFirst of Muncie, Indiana—the largest 
acquisition to date in our history.

Under Phil’s steady management and leadership 
approach, the bank has consistently grown its 
earnings, safely grown its balance sheet, significantly 
expanded its menu of products and services and 
increased its level of sophistication and capability 
as we transitioned from a former thrift institution 
to a full-service commercial bank. However, Phil’s 
greatest contribution to the bank has been the 
character, integrity and wisdom that he exhibited day 
in and day out as he approached his leadership duties 
as our lead director.

The bank has been extremely fortunate and blessed to 
have had Phil Tredway serve on our board, and he will 
truly be missed. 

Conclusion
We are pleased with the financial performance 
of Northwest Bank in 2019 and over the course 
of our 123-year history. We are very proud of our 
consistent historical operating earnings and our 
balance sheet is strong with sufficient capital to 
grow organically, continue to make acquisitions 
and mitigate potential risks associated with future 
downturns in the economy. We feel strongly that, 
as a large community bank, we are big enough to 
provide all the products and services necessary to 
compete effectively with any financial institution in 
our marketplace, but small enough to deliver those 
products and services in a more customer-oriented 
and community-oriented manner.

We believe that we have developed, and are in the 
process of executing, a very compelling five-year 
strategic plan that will drive exceptional performance 
and shareholder value in 2020 and beyond. However, 
we believe that our greatest strength is our people. 
We have exceptional employees who are extremely 
dedicated to the company, to our customers and to 
the communities we serve.

On behalf of our Board of Directors and our 2,200 
employees, I wish to thank our shareholders for 
your confidence in our company and for your 
continued support!

Sincerely,

Ronald J. Seiffert 
Chairman, President and CEO

3

 
 
Corporate Profile

Northwest Bancshares, Inc.

Northwest Bancshares, Inc. is a federally-
chartered savings and loan holding company 
that owns and operates Northwest Bank, 
a Pennsylvania-chartered savings bank 
headquartered in Warren, Pennsylvania.

For more than 123 years, we have served our 
communities by meeting the diverse financial 
needs of individuals, families, organizations 
and businesses seeking to bank, borrow, 
invest, insure and plan their futures.

As of December 31, 2019, we held assets of 
$10.49 billion, 172 full-service community 
banking locations, nine free-standing drive 
through locations and 218 ATMs across 
Pennsylvania, New York and Ohio. 

Our primary business involves gathering funds from deposits and  

borrowings and investing them in loans and investment securities.

Source
of Funds

Investment  
of Funds

Checking Accounts  

Money Market Accounts 

Savings Accounts 

Certificates of Deposit 

Borrowed Funds 

Subordinated Debt 

40%

21%

18%

17%

3%

1%

Mortgage Loans 

Commercial Real Estate 

Home Equity Loans 

Consumer Loans 

Cash and Investments 

Commercial Loans 

30%

28%

14%

12%

9%

7%

4

7%9%12%14%28%30%17%18%21%40%Northwest's sources of funds and mix of loans and investments  

have changed considerably over the years as we have strived  

to transform from a thrift to commercial bank.

Loan Growth and Mix in billions of dollars

$9

1-4 Family Residential Mortgages

Home Equity Loans 

Consumer Loans 

Commercial Real Estate 

Commercial and Industrial

$6

$3

$0

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Deposit Growth and Mix in billions of dollars

$9

Savings Accounts 

Checking Accounts 

Money Market Accounts

Certificates of Deposit

$6

$3

$0

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

5

Financial Highlights

Northwest Bancshares, Inc. and subsidiaries

In thousands, except per share and other data

AT YEAR END DECEMBER 31,

2019

2018

2017

Total assets

Loans receivable, net

Deposits 

Shareholders’ equity

Book value per share

Tangible book value per share

Closing market price per share

FOR THE YEAR ENDED DECEMBER 31,

Net interest income

Net income

Non-GAAP net income

Diluted earnings per share

Non-GAAP earnings per share

Dividends per share

$ 10,493,908

 $ 9,607,773 

$ 9,363,934

 8,750,733 

 7,996,225 

7,736,614

 8,592,007 

 7,894,179 

7,826,989

 1,353,285 

 1,257,638 

1,207,724

 12.66 

 9.21 

 16.63 

 12.17 

 9.00 

 16.94 

11.79

8.54

16.73

$ 360,466 

 $ 338,641 

$ 330,785

 110,432 

 105,491 

 110,432 

 105,491 

 1.04 

 1.04 

 0.72 

8.36%

1.07%

9.72%

3.62%

0.67%

0.23%

 1.02 

 1.02 

 0.68 

8.61%

1.11%

10.03%

3.73%

0.78%

0.28%

76.21%

0.69%

94,467

83,735

0.92

0.83

0.64

7.04%

0.88%

9.68%

3.72%

0.75%

0.31%

87.43%

0.73%

KEY FINANCIAL RATIOS FOR THE YEAR ENDED DECEMBER 31,

Return on average shareholders’ equity (1)

Return on average assets (1)

Tangible common equity

Average interest rate spread

Nonperforming assets to total assets at end of period

Net charge-offs as a percentage of average loans outstanding

Allowance for loan losses to nonperforming loans at end of period

84.09%

Allowance for loan losses as a percentage of loans receivable

0.66%

OTHER DATA AT DECEMBER 31,

Full-service community banking locations 

 172 

 162 

 162 

Average deposits per full-service location (2)

$ 49,954 

 $ 48,730 

 $ 48,315 

Full-time equivalent employees

Registered shareholders (3)

 2,209 

 2,128 

 2,106 

 12,532 

13,068

 13,209 

(1) Excludes after-tax impact of restructuring and acquisition expenses of $2.7 million for 2017 as well as a gain on the sale of offices of $10.3 million 

and the benefit from the Tax Cuts and Jobs Act of 2017 of $3.1 million for 2017.

(2) In thousands.
(3) Excludes shareholders who own their stock in “street name.”

6

Growth and Performance

Assets
in billions of dollars

Assets
Over the years, we've developed 
platforms and processes to prepare 
us to cross $10 billion in assets.  
We look forward to continued 
balance sheet growth, organically 
and through acquisitions.

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Annual Net Income
in millions of dollars

$83.7

$60.5

$49.7

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Diluted earnings per share
in dollars

Net income
Profitability has steadily 
increased over the past 
three years as a result of our 
acquisition initiatives and 
focus on revenue growth  
and operating efficiency.

Earnings per share
Over the years, we've 
successfully completed 
acquisitions while still 
increasing earnings per share.

Common Stock Information

Stock Price Performance Since IPO
in total return % (Source: SNL Financial)

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

2019  High 

Low 

Div

1Q  $18.68 $16.51 $0.18

2Q $17.72 $16.77 $0.18

3Q  $17.70 $15.59 $0.18

4Q $17.53 $16.14 $0.18

2018  High 

Low 

Div

1Q  $17.35 $16.11 $0.17

2Q $18.12  $16.21 $0.17

3Q  $18.51  $17.32 $0.17

4Q $17.93 $15.52 $0.17

900

650

400

150

-100

NWBI  

S&P 500  

+737.27%

+593.82%

SNL U.S. Bank   +354.07%

SNL U.S. Thrift   +260.48%

1
9
9
4

1
9
9
5

1
9
9
6

1
9
9
7

1
9
9
8

1
9
9
9

2
0
0
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2
0
0
1

2
0
0
2

2
0
0
3

2
0
0
4

2
0
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5

2
0
0
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2
0
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2
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2
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7

$110.4$105.5$94.5$49.7$60.5$62.0$66.6$63.4$64.2$57.5$83.7$82.3$67.0$83.7$82.3$67.0$83.7$82.3$67.0$10.49$9.61$9.36$9.62$8.95$7.78$7.88$7.94$7.96$8.15$1.04$1.02$0.92$0.49$0.64$0.67$0.73$0.68$0.64$0.53Market Coverage

A network of offices  
across three states.

In 2020, we look forward to welcoming 36 full-service offices 
across the State of Indiana to our growing footprint through 
our merger with MutualBank.

8

Increasing the value of you.

Always having your back. That's our front and center.

Being a great banking partner isn't just having the products and services our customers want.  
Helping you gain financial confidence is a constant effort that everyone at Northwest takes 
seriously—and personally.

So, whether you need an answer to a quick question or important advice about a major decision, 
we're never more than a click, call or in-person visit away.  

It's that approach to relationships that drives everything we do—and helps increase the value of 
you.

9

Business Solutions

A greater degree of confidence. 

Your business is a labor of love, but it doesn't have to 
be hard work to find a great banking partner.  The 
Northwest 360 team is an extension of yours, seeing 
your business from all angles, mapping out a plan 
to accomplish your goals and getting you what you 
need—from treasury management and financing to 
insurance and benefits.  With our help, your business 
gets smarter—and your focus stays where it belongs.

10

Business Solutions 

Loans and Deposits

Commercial relationships continue to be a growing segment of our business as commercial loans  
and deposits have grown substantially over the past five years. Yields and costs have started to 
increase due to the changing interest rate environment, but our interest spread remains attractive.  
Our business deposit mix continues to improve as we meet the needs of all types of businesses.

Commercial Loans
in billions of dollars

Business Deposit Balances 
in billions of dollars

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

Commercial Loan Yields 

Cost of Business Deposits

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

Commercial Loan Losses 
as a % of commercial loans

Business Deposit Mix

2015

2016

2017

2018

2019

48%

48% of business deposits  
were in non-interest 
bearing checking accounts

Money Market Accounts 

Municipal Accounts 

25%

15%

Interest Checking Accounts  12%

11

15%25%48%12%0.32%0.32%0.24%0.26%0.49%$2.098$1.919$1.701$1.705$1.4055.00%4.72%4.41%4.37%4.44%0.34%0.34%0.19%0.08%0.11%$3.472$3.069$3.233$3.071$2.962Business Solutions 

Trust Services

Business trust revenue has remained strong over the past year as we continue to diversify our mix 
of both revenue and assets under management.

Business Trust Assets Under Management
in millions of dollars

Business Trust Asset Mix
as a % of total business assets under management

81%

81% of business trust 
assets were in  
retirement plans

Endowments/Foundations  13%

Investment Management 

Trusts 

5%

1%

2015

2016

2017

2018

2019

Business Trust Revenue
in millions of dollars

Business Trust Revenue Mix
as a % of total business revenue

73%

73% of business trust 
revenue came from 
retirement plans

Endowments/Foundations  16%

Investment Management 

Trusts 

9%

2%

2015

2016

2017

2018

2019

Business investments, employee retirement plans and 
succession plans play an enormous role in the health of a 
business.  That's where our trust officers shine.

12

13%81%$4.3$4.3$4.2$4.0$3.99%16%73%2%$1,446.5$1,239.1$1,337.7$1,222.7$1,123.6Insurance Services

Through Northwest Insurance Services, we complete our full-service business  
offer with a personal approach to property and casualty insurance and  
employee benefits, which significantly boosts fee income.

Business Insurance Revenue
in millions of dollars

Business Insurance Revenue Mix
as a % of total business insurance revenue

77%

77% of business insurance 
revenue came from 
employee benefits 
accounts

Property and Casualty 

23%

2015

2016

2017

2018

2019

Northwest Insurance Services advisors work with businesses 
as an extension of their team—from plan evaluation and 
implementation to employee education and administration.

13

$7.7$8.1$8.2$8.2$7.377%23%Personal Solutions

Increasing the value of you.

At Northwest, we believe artificial intelligence works best when 
combined with actual intelligence. So behind every product, tool and 
app we offer are friendly, helpful banking experts who are genuinely 
happy to take care of you.  

The way we see it, a bank is the sum of its products and people, and a 
great bank uses the power of both to increase the value of you.

14

Deposits

We pride ourselves in the relationships we've built meeting our customers' needs. We continue to 
have great success attracting and keeping new checking account customers, and look forward to 
serving them for years to come as we deepen those relationships.

Number of Households

Number of Checking Accounts

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

Services Per Household

Checking Account Balances 
in billions of dollars

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

Savings and Insured Money Fund 
Deposit Balances 
in billions of dollars

Checking Account Fees 
in millions of dollars

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

(1) In 2017, services per household declined as we welcomed former Northwest Consumer Discount Company single-service loan customers to the bank.

15

$49.6$46.2$44.2$38.7$33.7325,869313,864310,993311,141253,717$1.971$1.838$1.797$1.749$1.326$3.096$2.960$3.041$3.168$2.325421,896401,727393,070372,502318,0912.9752.8472.8533.0272.970Personal Solutions 

Loans

Mortgage and home equity loans are a core offering and continue to provide a stable return. 
Consumer loans have grown substantially in recent years with an emphasis on higher credit quality.

Mortgage Portfolio Yield 

Consumer Loans
in millions of dollars

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

Home Equity Portfolio Yield 

Consumer Loan Portfolio Yield

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

Mortgage and Home Equity Loan Losses  
as a % of total mortgages and home equity loans

Consumer Loan Losses  
as a % of consumer loans

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

16

(1) Excludes consumer finance loans from Northwest Consumer Discount Company.

4.57%4.95%5.98%6.50%8.50%0.05%0.07%0.08%0.15%0.09%$1,125.0$859.7$657.3$631.3$510.64.91%4.80%4.45%4.32%4.33%4.04%4.06%4.11%4.18%4.42%1.08%1.91%1.87%1.73%1.62%Trust Services

We continue to grow personal trust revenue through our focus on relationships,  
service and customized investment management solutions.

Personal Trust Assets Under Management  
in millions of dollars

Personal Trust Asset Mix
as a % of total personal assets under management

74% of trust assets  
were in investment 
management accounts

Trusts 

26%

74%

2015

2016

2017

2018

2019

Personal Trust Revenue 
in millions of dollars

Personal Trust Revenue Mix 
as a % of total personal revenue

65% of trust revenue 
came from investment 
management accounts

Trusts 

35%

65%

2015

2016

2017

2018

2019

Our experienced team of trust officers help  
ensure customer assets are protected— 
and their legacies are fulfilled.  

17

65%35%74%26%$3.9$3.8$3.6$3.5$3.1$404.0$364.9$403.0$393.2$372.0 
Personal Solutions 

Northwest Investment Services

Personal assets under management and revenue continued to grow in 2019 as a result of strong 
sales, a growing economy and territory redesign accompanied by targeting hiring of talent.

Personal Assets Under Management  
in millions of dollars

Personal Asset Mix
as a % of total personal assets under management

35%

35% of personal 
investment assets were 
in brokerage accounts

Advisory 

Annuity 

34% 

31%

2015

2016

2017

2018

2019

Personal Investment Management Revenue 
in millions of dollars

Personal Investment Management Revenue Mix 
as a % of total personal revenue

57%

57% of personal  
investment revenue came 
from advisory accounts

Annuity 

Brokerage 

26%

17%

2015

2016

2017

2018

2019

18

26%57%17%34%35%31%$10.8$9.7$9.1$5.2$4.2$1,727.3$1,440.6$1,487.1$1,274.9$587.1Insurance Services

We've acquired a number of insurance companies across our footprint over the past few years, 
which has allowed us to not only expand our service area, but also add experienced, talented 
insurance representatives to our team.

Personal Insurance Revenue 
in thousands of dollars

Personal Insurance Revenue Mix
as a % of total personal insurance revenue

70%

70% of personal insurance 
revenue came from property 
and casualty policies

Health, Life and
Disability Insurance 

30%

2015

2016

2017

2018

2019

19

$1,140.5$1,215.4$1,209.2$901.1$576.570%30% 
Financial Data

Condensed consolidated balance sheet 

In thousands, except share data

ASSETS

Cash and cash equivalents

Marketable securities available-for-sale

Marketable securities held-to-maturity

AS OF DECEMBER 31,

2019

2018

$ 60,846 

$ 68,789 

 819,901 

 801,450 

 18,036 

 22,765 

Loans receivable, net of allowance for loan losses of $57,941 and $55,214

 8,750,733 

 7,996,225 

Federal Home Loan Bank stock, at cost

Accrued interest receivable

Real estate owned, net

Premises and equipment

Bank-owned life insurance

Goodwill and other intangible assets

Other assets

TOTAL ASSETS

LIABILITIES AND SHAREHOLDERS’ EQUITY

Deposits

Borrowed funds

Junior subordiated debentures

Advances by borrowers for taxes and insurance

Accrued interest payable

Other liabilities

TOTAL LIABILITIES

 14,740 

 25,755 

 950 

 15,635 

24,490

 2,498

 147,409 

 143,390 

 189,091 

 171,079 

 369,179 

 97,268 

327,241

 34,211 

$ 10,493,908 

$ 9,607,773 

$ 8,592,007 

 $ 7,894,179 

 246,336 

 234,389 

 121,800 

 111,213 

 44,556 

 1,142 

 43,298 

 744 

 134,782 

 66,312 

 9,140,623 

 8,350,135 

Preferred stock, $0.01 par value, 50,000,000 shares authorized; no shares issued

—

—

Common stock, $0.01 par value, 500,000,000 shares authorized;  

106,859,088 and 103,354,030 shares issued and outstanding, respectively

Paid-in capital

Retained earnings

Accumulated other comprehensive loss

TOTAL SHAREHOLDERS’ EQUITY

TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY

 1,069 

1,034

 805,750 

 583,407 

 745,926 

 550,374 

 (36,941)

 (39,696)

 1,353,285 

 1,257,638 

$ 10,493,908 

$ 9,607,773 

20

Condensed consolidated statements of income

In thousands, except per share data

INTEREST INCOME:

Loans

Investments and interest-earning cash

TOTAL INTEREST INCOME

INTEREST EXPENSE:

Deposits

Borrowed funds

TOTAL INTEREST EXPENSE

Net interest income

Provision for loan losses

YEARS ENDED DECEMBER 31,

2019

2018

2017

$ 394,809 

 $ 356,571 

$ 339,992

 22,571 

 19,210 

18,864

 417,380 

 375,781 

358,856

 49,216 

 30,985 

23,057

 7,698 

 6,155 

5,014

 56,914 

 37,140 

28,071

 360,466 

 338,641 

330,785

 22,659 

 20,332 

19,751

NET INTEREST INCOME AFTER PROVISION FOR LOAN LOSSES

 337,807 

 318,309 

311,034

NONINTEREST INCOME:

Gain on sale of investments

Gain on sale of loans

Service charges and fees

Trust and other financial services income

Insurance commission income

Income from bank-owned life insurance

Other (1)

TOTAL NONINTEREST INCOME

NONINTEREST EXPENSE:

Compensation and employee benefits

Premises and occupany costs

Office operations

Collections expense

Processing expenses

Marketing expenses

Federal deposit insurance premiums

Amortization of intangible assets

Restructuring/acquisition expense

Other

TOTAL NONINTEREST EXPENSE

Income before income taxes

Income tax expense

NET INCOME

Basic earnings per share

Diluted earnings per share

 50 

 1,734 

 157 

—

 1,148 

—

 53,065 

 50,792 

 49,717 

 17,765 

 16,581 

 17,987 

 8,068 

 4,418 

 14,307 

 8,791 

 5,821 

 9,560 

 9,013 

 6,093 

 26,522 

 99,407 

 91,702 

 110,480 

 163,086 

 152,395 

 152,296 

 28,717 

 14,133 

 27,519 

 28,863 

 14,139 

 16,342 

 2,560 

 2,209 

 2,849 

 42,453 

 39,046 

 39,086 

 6,998 

 685 

 6,543 

 4,168 

 8,434 

 2,746 

 5,848 

 1,014 

 9,607 

 3,518 

 6,764 

 4,419 

 26,760 

 22,748 

 21,859 

 296,103 

 276,098 

 285,603 

 141,111 

 133,913 

 135,911 

 30,679 

 28,422 

 41,444 

$ 110,432  $ 105,491 

$ 94,467 

 $ 1.05 

 $ 1.04 

 $ 1.03 

 $ 1.02 

$ 0.94

$ 0.92

(1) Includes gain on the sale of Maryland offices of $17,186 in 2017.

21

Directors and Officers

Board of Directors

Ronald J. Seiffert
Chairman, President and CEO 
Northwest Bancshares, Inc.

Robert M. Campana
President
Campana Capital

Deborah J. Chadsey 
Attorney and Partner
Kavinoky Cook LLP

Timothy B. Fannin  
Retired Partner
Catalano, Case, Catalano &  
Clark-Radzieta, LLP

Corporate Officers

Timothy M. Hunter
President and CEO 
McInnes Rolled Rings,
Erie Bronze & Aluminum Company

Sonia M. Probst
Retired CEO
Rouse Estate

Philip M. Tredway
President and CEO
Erie Molded Plastics, Inc.

David M. Tullio*
President
Custom Engineering Company

William F. McKnight 
Controller
Interstate Chemical Company 

John P. Meegan
Executive Vice President and COO 
Hefren-Tillotson, Inc.

Mark A. Paup
President and CEO
Zippo Manufacturing,
W.R. Case and Sons Cutlery Company

Ronald J. Seiffert
President
Chief Executive Officer

Michael W. Bickerton
Executive Vice President 
Commercial Lending

Mark T. Reitzes
Executive Vice President
Commercial Banking

Steven G. Fisher
Senior Executive Vice President  
Chief Innovation Officer

John J. Golding
Executive Vice President
Consumer and Business Banking

Louis J. Torchio
Executive Vice President 
Retail Lending

William W. Harvey, Jr.
Senior Executive Vice President  
Chief Financial Officer

Richard K. Laws
Executive Vice President
Chief Counsel/Corporate Secretary

Shawn O. Walker
Executive Vice President 
Chief Marketing Officer

Ronald B. Andzelik
Executive Vice President 
Chief Risk Officer

Julia W. McTavish
Executive Vice President 
Chief Human Resources Officer

Scott J. Watson
Executive Vice President 
Chief Information and  
Operations Officer

22

*Northwest Bank Board Member only.

Corporate Officers

Neil A. Aquino, Jr.
Senior Vice President 
Commercial Banking

Barbara L. DeMontier
Senior Vice President
Human Resources

Kevin G. Mizak
Senior Vice President 
Chief Auditor

John K. Beard
Senior Vice President
Northwest Investment Services

Christina D. Dinger
Senior Vice President
Enterprise Project Management

Melody Schott
Senior Vice President 
Support Services

Stephen M. Bell
Senior Vice President 
Corporate Real Estate

Douglas H. Bert
Senior Vice President
Insurance Services

Kevin S. Carpenter
Senior Vice President
Retail Lending

Michele D. Cavalier
Senior Vice President
Senior Trust Officer

James M. Colestro
Senior Vice President
Retail Lending

Thomas K. Creal IV
Senior Vice President
Credit Administration 

Steven M. Crissey
Senior Vice President
Human Resources

Region Presidents

Richard C. Hamister 
New York

Julie Fallon Hughes 
Southwest Pennsylvania

Julie A. Marasco  
Northwest Pennsylvania

James E. Martin 
Erie, Pennsylvania

Kelli M. Griffin
Senior Vice President
Customer Experience 

John E. Hall
Senior Vice President 
Dealer Services

Heidi Schwab
Senior Vice President 
Shared Services 

Vicki L. Stec
Senior Vice President
Bank Secrecy Officer

Neil R. Hoffman
Senior Vice President 
Commercial/Industrial Lending

Eric D. Stoever
Senior Vice President
Chief Technology Officer

D. Kirk Jacobson
Senior Vice President
Small Business Lending

Raymond R. Learn
Senior Vice President 
Chief Compliance Officer

Dorothy E. Lobdell
Senior Vice President
Retail Lending Operations

Jeffrey J. Maddigan
Senior Vice President
Treasurer

James M. Swanson
Senior Vice President
Deposit Products/Treasury Management

William C. Tarpenning
Senior Vice President 
Retail Lending

C. Forrest Tefft
Senior Vice President 
Corporate Finance Lending

Jeffrey R. White
Senior Vice President
Controller

Nancy J. May 
Eastern Pennsylvania

Kevin W. Nelson 
Ohio 

Jonathan E. Rockey  
Central Pennsylvania

23

 
Investor Information

Corporate Headquarters

Financial Information

100 Liberty Street
PO Box 128
Warren, Pennsylvania 16365
Telephone: (814) 726-2140
Fax: (814) 728-7716
www.northwest.com

Annual Meeting

April 22, 2020, 11:00 a.m.
The Struthers Library Theatre
302 West Third Avenue
Warren, Pennsylvania 16365

Stock Listing

Northwest Bancshares, Inc. common stock is traded on the 
NASDAQ Global Select Market under the symbol “NWBI.”

Stock Transfer, Registrar and 
Dividend Disbursing Agent

Shareholder communications regarding change of address, 
change in stock registration, reporting of lost certificates 
and dividend checks should be directed to:

American Stock Transfer and Trust Company, LLC
6201 15th Avenue
Brooklyn, New York 11219
Toll Free: 1-800-937-5449
Toll Free: 1-877-715-0499
Email: help@astfinancial.com
www.astfinancial.com

Online Shareholder Access

Registered shareholders can securely manage their 
account(s) online through American Stock Transfer & Trust 
Company, LLC at www.astfinancial.com by clicking “Login”,
“Individuals” and “Shareholder Central”. Here you can easily 
obtain important details about your holdings and general 
stock transfer information, as well as initiate a number of 
transactions and inquiries including the following:

•  Update your mailing address
•  Print a duplicate 1099 tax form
•  Combine/consolidate accounts
•  Request a replacement dividend check
•  Download stock transfer instructions and forms
•  Enroll in direct deposit of dividends

Independent Auditors

KPMG LLP, Pittsburgh, Pennsylvania

Securities Counsel

Luse Gorman, P.C., Washington, D.C.

The Annual Report on Form 10-K is filed with the Securities
and Exchange Commission (SEC). Copies of this document
and other filings, including exhibits thereto, may be 
obtained electronically at www.sec.gov or through the
company’s website, www.northwest.com. Copies may also
be obtained, without charge, upon request by writing to 
the company’s corporate headquarters.

Dividend Reinvestment and 
Direct Stock Purchase and Sale Plan

Northwest Bancshares, Inc. is pleased to offer a Dividend 
Reinvestment and Direct Stock Purchase and Sale Plan 
through American Stock Transfer & Trust Company, LLC. 

The plan provides both existing registered shareholders 
and interested new investors with a convenient method  
to purchase shares of Northwest Bancshares, Inc.  
common stock. 

If you are already a registered shareholder or are interested 
in becoming one, you may access the plan materials and
enroll online at www.astfinancial.com by clicking 
on “Login”, “Individuals” and “Invest Online” or from 
our investor relations website at www.northwest.
com. Alternatively, you may request a plan prospectus 
and enrollment application by calling American Stock 
Transfer & Trust Company, toll-free, at 1-877-715-0499 or 
Northwest, toll-free, at 1-800-859-1000 or (814) 728-7263.

Direct Deposit of Dividends

Registered shareholders who do not reinvest their 
dividends may elect to have cash dividends directly 
deposited into their savings or checking account,  
thereby providing immediate access to funds and 
eliminating mail delays and lost or stolen checks.  
You may enroll online by accessing your shareholder 
account(s) at www.astfinancial.com or, to obtain an 
enrollment card, by calling American Stock Transfer &  
Trust Company, toll-free, at 1-877-715-0449 or Northwest, 
toll-free, at 1-800-859-1000 or (814) 728-7263.

Investor Relations

Ronald J. Seiffert 
Chairman, President and Chief Executive Officer

William W. Harvey, Jr.
Senior Executive Vice President and Chief Financial Officer 

Shareholder Relations

Jacqueline N. Snell
Assistant Vice President, Assistant Controller

24

In addition to historical information, this report may contain certain forward-looking statements that are based on 
assumptions and information currently available to management, including assumptions as to changes in market interest 
rates. These forward-looking statements are subject to various risks and uncertainties including, but not limited to, 
economic, regulatory, competitive, legislative and other factors affecting the company and its operations. Readers are 
cautioned not to place undue reliance on these forward-looking statements, as actual results may differ materially from 
those expressed or implied. Management has no obligation to revise or update these forward-looking statements to reflect 
events or circumstances that arise after the release of this report. ©2020 Northwest Bancshares, Inc.

100 Liberty Street
PO Box 128
Warren, Pennsylvania 16365
(814) 726-2140

northwest.com