Quarterlytics / Financial Services / Banks - Regional / Northwest Bancshares, Inc.

Northwest Bancshares, Inc.

nwbi · NASDAQ Financial Services
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Ticker nwbi
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
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FY2021 Annual Report · Northwest Bancshares, Inc.
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Champions  of  Opportunity

A Message to Shareholders from 
Ronald J. Seiffert — Chairman, President and CEO

It is difficult to believe that it has been more 

objectives outlined in our five-year strategic 

than two years since the beginning of the 

plan, which was approved by our Board of 

COVID-19 pandemic. Reflecting on that, I think 

Directors in October 2018. 

about how much has changed, and how that 

change has impacted each of us physically, 

emotionally, financially or practically as we live 

our day-to-day lives.

I would like to begin this year’s message 

by thanking our valued employees for their 

dedication to being there, standing strong as 

Champions of Opportunity for our customers, 

our communities and for each other. More 

times than I can count, I have noted moments 

when our team has gone above and beyond to 

understand and empathize with customers and 

fellow employees, empowering them to triumph 

In 2021, we prioritized the following initiatives 

to help ensure a solid return on your investment 

and your continued belief in us: 

•  Embarked on an initiative reaffirming 

our culture and commonality of goal and 

purpose, recognizing that we truly are 

Champions of Opportunity;

•  Completed Phase I of our digital 

transformation strategy, which converted 

15 of our major systems/applications to our 

new digital platform;

over these challenging times and pursue their 

•  Announced our 2022 branch optimization 

own vision of wealth and happiness.

While providing support to others, our teams 

also answered the call in 2021 by embracing 

progress, change and innovation. Their 

willingness to adopt and learn new technology 

led to the successful implementation of the 

first phase of our digital transformation efforts, 

which provided customers with simple, fast and 

secure digital banking solutions designed to 

provide seamless account access and financial 

insights where and when they want it.

As with our employees and our customers, 

we share a fundamental commitment to 

strategy, which includes the closing of 20 

branches at an expected annual cost savings 

of $8 million;

•  Executed our retail workforce optimization 

strategy, which focused on creating cost 

savings in our branch network through 

increased efficiencies;

•  Recruited key executive-level talent 

to the company across departments, 

including Marketing, Human Resources and 

Information Systems;

•  Established our new holding company 

you, our shareholders. Our team’s dedication 

headquarters for Northwest Bancshares, Inc. 

to supporting others through daily practice 

in Columbus, Ohio, while maintaining our 

of trust, collaboration and accountability is 

Northwest Bank headquarters in Warren, 

what allowed us to continue to deliver on the 

Pennsylvania;

1

•  Sold our insurance business at a gain of  

Commercial Banking

$25 million;

•  Expanded the initiatives of our Diversity 

and Inclusion strategy through increased 

activities of our Inclusion Council as part of 

our Environmental, Social and Governance 

(ESG) commitment;

•  Recruited Pablo Vegas to the Northwest 

Bank Board of Directors, who represents 

the Columbus market and is experienced in 

strategy, technology and operations;

•  Continued the execution of our strong 

succession management and mentoring 

programs, including the completion of 

an engagement with Korn Ferry which 

assessed personal and professional 

development opportunities for our four 

Generate improved results from the 

significant investments we made in 2021 in 

our Delaware Valley LPO, the creation of our 

Healthcare Vertical, the expansion of our 

Corporate Finance Department and through 

the addition of quality Commercial Bankers in 

Indiana, Pittsburgh, Columbus and Cleveland;

Develop equipment finance capability through 

hiring external expertise or through an 

acquisition of an independent company;

Assess end-to-end Commercial sales and 

credit processes to remove friction and to 

improve our overall customer experience.

Business Banking

senior executive vice presidents; and, finally

Expand our capability through the 

•  Generated very strong credit quality 

metrics despite the negative impact of 

the pandemic resulting in charge-offs 

and delinquencies of 0.20% and 1.00%, 

respectively, at December 31, 2021.

development of new loan options, bundled 

treasury management products and 

innovative technology to improve our small 

business customer experience; 

Expand the production and sale of SBA loan 

products.

The execution of these key initiatives contributed 

significantly to our financial performance. For 

Digital Transformation

the fiscal year ending December 31, 2021, the 

company generated net income of $154.3 million 

and an ROA of 1.08%. The financial statements 

incorporated in this report will provide an  

in-depth analysis of these results.

2022 Focus

Execute Phase II of our digital platform 

strategy to include the conversion of six new 

systems/applications.

Branch Optimization 2.0

Close 20 branches, which represents 

approximately 12% of our retail network. 

In October 2021, our executive management 

team presented a refreshed strategic plan to our 

Workforce Optimization 2.0

Board of Directors for approval, which included 

Reduce costs in our retail branch network 

key initiatives to further enhance our financial 

through process improvements and through 

performance for 2022. The major initiatives that 

the migration of our customer base to our 

emerged from this process are as follows:

digital platform.

2

Customer Experience

Continue to institutionalize our Customer 

Experience strategy, shifting our focus 

and aspiration away from just customer 

“satisfaction” to customer “experience”.

Through the effective execution of these 

initiatives in 2022, we are confident that we 

will build upon the historically-consistent 

financial performance of the company and, in 

turn, enhance shareholder value.

Marketing and Communication

Conclusion

Strengthen marketing and communication 

by leveraging data to develop and implement 

Despite the many challenges created by 

growth strategies for each of the bank’s lines 

the prolonged pandemic and the continued 

of business.

Risk Management

Continue our historically-strong emphasis 

on maintaining effective risk management 

practices and oversight across the bank in 

response to an increasingly complex banking 

environment. 

Diversity and Inclusion

Through our Inclusion Council established 

in 2020, continue to develop focused ESG 

initiatives to build upon the bank’s inclusive 

environment to include data collection and 

analysis, education, training and development 

and community engagement.

Mergers and Acquisitions

headwinds created by the interest rate 

environment in 2021, I was very pleased with 

the performance of our bank. We were able 

to complete a number of strategic initiatives 

during 2021, which will enhance our ability to 

perform at higher levels during 2022. 

We are in the fourth year of executing our 

compelling five-year strategic plan approved 

in 2018 by our Board of Directors which, we 

believe, will continue to enhance shareholder 

returns in 2022 and beyond. However, we 

continue to have a strong bias that our 

greatest strength is our people. We have 

exceptional employees who are extremely 

dedicated to our company, to our customers 

and to the communities which we serve.

On behalf of our Board of Directors and our 

employees, I wish to thank our customers 

Continue to explore merger opportunities 

for their continued loyalty and trust and 

within our defined target market of 

our shareholders for your confidence in our 

Pennsylvania, New York, Ohio and Indiana.

company and for your support!

Talent Acquisition,  
Development and Retention

Sincerely,

Continue to aggressively pursue and develop 

top talent across all our job families to 

support our growth and to respond to the 

Ronald J. Seiffert 

increasing complexities of our business.

Chairman, President and CEO

3

Corporate Profile

Northwest Bancshares, Inc.

Northwest Bancshares, Inc. is a federally-

banking locations, eight free-standing drive 

chartered bank holding company that 

through locations and 226 ATMs across 

owns and operates Northwest Bank, a 

Pennsylvania, New York, Ohio and Indiana. 

Pennsylvania-chartered savings bank 

For more than 125 years, we have served our 

headquartered in Warren, Pennsylvania.

communities by meeting the diverse financial 

needs of individuals, families, organizations 

As of December 31, 2021, we held assets of 

and businesses seeking to bank, borrow, 

$14.50 billion, 162 full-service community 

invest and plan their futures.

Our primary business involves gathering funds from deposits and  

borrowings and investing them in loans and investment securities.

Source
of Funds

Investment  
of Funds

Checking Accounts  ........................... 48%

Money Market Accounts ..................21%

Savings Accounts .................................18%

Certificates of Deposit ..................... 10%

Borrowed Funds ..................................... 1%

Subordinated Debt ................................ 1%

Junior Subordinated Debentures .... 1%

Cash and Investments .......................26%

Commercial Real Estate .................. 22%

Mortgage Loans .................................. 22%

Consumer Loans ..................................14%

Home Equity Loans ............................ 10%

Commercial Loans................................. 6%

4

6%10%14%22%22%26%10%18%21%48%Northwest's sources of funds and mix of loans and investments  

have changed considerably over the years as we have strived  

to transform from a thrift to a commercial bank.

Loan Growth and Mix in billions of dollars

$12.5

1-4 Family Residential Mortgages

Home Equity Loans 

Consumer Loans 

Commercial Real Estate 

Commercial and Industrial

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

$10

$7.5

$5

$2.5

$0

Deposit Growth and Mix in billions of dollars

$12.5

Savings Accounts 

$10

$7.5

$5

$2.5

$0

Checking Accounts 

Money Market Accounts

Certificates of Deposit

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

5

Financial Highlights

Northwest Bancshares, Inc. and subsidiaries

In thousands, except per share and other data

AT YEAR END DECEMBER 31,

2021

2020

2019

Total assets

Loans receivable, net

Deposits 

Shareholders’ equity

Book value per share

Tangible book value per share

Closing market price per share

FOR THE YEAR ENDED DECEMBER 31,

Net interest income

Net income

Diluted earnings per share

Dividends per share

KEY FINANCIAL RATIOS FOR THE YEAR ENDED DECEMBER 31,

Return on average shareholders’ equity

Return on average assets

Tangible common equity

Average interest rate spread

Nonperforming assets to total assets at end of period

Net charge-offs as a percentage of average loans outstanding

$ 14,501,508 

 $ 13,806,268 

$ 10,493,908

 9,914,151 

 10,446,422 

 8,750,733 

 12,301,165 

 11,599,233 

 8,592,007 

 1,583,571 

 1,538,703 

 1,353,285 

 12.51 

 9.40 

 14.16 

 12.11 

 8.95 

 12.74 

 12.66 

 9.21 

 16.63 

$ 391,262 

 $ 391,728 

$ 360,466 

 154,323 

 74,854 

 110,432 

 1.21 

 0.79 

9.91%

1.08%

8.43%

2.89%

1.10%

0.20%

 0.62 

 0.76 

4.72%

0.58%

8.48%

3.24%

0.77%

0.27%

 1.04 

 0.72 

8.36%

1.07%

9.72%

3.62%

0.67%

0.23%

Allowance for credit losses to nonperforming loans at end of period

64.38%

129.99%

84.09%

Allowance for credit losses as a percentage of loans receivable

1.02%

1.27%

0.66%

OTHER DATA AT DECEMBER 31,

Full-service community banking locations 

 162 

 162 

 172 

Average deposits per full-service location (1)

$ 75,933 

$ 71,600 

$ 49,954 

Full-time equivalent employees

Registered shareholders (2)

 2,332 

 2,421 

 2,209 

 10,182 

 12,442 

 12,532 

(1) In thousands.
(2) Excludes shareholders who own their stock in “street name.”

6

Growth and Performance

Assets in billions of dollars

Assets
Total assets increased $695.2 

million over prior year primarily 

due to increases in marketable 

securities and total cash and 

cash equivalents, as a result of 

increases in customer deposits.

Net income
Net income increased $79.5 

million over prior year resulting 

primarily  from a release in 

provision for credit losses that 

were built up in the prior year 

due to uncertainty around the 

impact of COVID-19 as well as a 

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Annual Net Income in millions of dollars

$110.4

$83.7

$74.9

$60.5

$49.7

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

$25.3 million gain from the sale 

Diluted earnings per share in dollars

of our insurance business. 

Earnings per share

$1.04

$0.83

$0.64

$0.49

$0.62

Common Stock Information

Stock Price Performance Since IPO
in total return % (Source: S&P Capital IQ)

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

2021  High 

Low 

Div

1Q  $ 15.48 $ 12.42 $ 0.19

2Q $ 14.76 $ 13.45 $ 0.20

3Q  $ 13.88 $ 12.37 $ 0.20

4Q $ 14.50 $ 13.11 $ 0.20

2020  High 

Low 

Div

1Q  $ 16.67 $ 9.92

2Q $ 12.24 $ 8.52

$ 0.19

$ 0.19

3Q  $ 10.72 $ 8.84

$ 0.19

4Q $ 12.84 $ 9.07

$ 0.19

2,100

1,550

1,000

450

-100

NWBI  

+1,796.48%

S&P 500  

+1,618.08%

S&P Banks  

+853.56%

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$154.3$74.9$110.4$105.5$94.5$49.7$60.5$62.0$66.6$63.4$154.3$131.4$113.4$83.7$82.3$67.0$154.3$131.4$113.4$83.7$82.3$67.0$154.3$131.4$113.4$83.7$82.3$67.0$154.3$131.4$113.4$83.7$82.3$67.0$154.3$131.4$113.4$83.7$82.3$67.0$14.50$13.81$10.49$9.61$9.36$9.62$8.95$7.78$7.88$7.94$1.21$0.62$1.04$1.02$0.92$0.49$0.64$0.67$0.73$0.68$1.21$1.09$1.07$1.02$0.83$0.82$0.71$1.21$1.09$1.07$1.02$0.83$0.82$0.71$1.21$1.09$1.07$1.02$0.83$0.82$0.71$1.21$1.09$1.07$1.02$0.83$0.82$0.71$1.21$1.09$1.07$1.02$0.83$0.82$0.71$1.21$1.09$1.07$1.02$0.83$0.82$0.71Here to make the difference

Corporate Responsibility   |   northwest.com/esg

For more than 125 years, doing what’s right for the people, communities and world around us has 

been at the heart of who we are. Here you’ll find how we meet Environmental, Social and Governance 

(ESG) standards and uphold responsible business principles to fulfill our shared purpose to create 

opportunities and empower one another — all to pave the way for a better tomorrow. 

Governance and Ethics 
Integrity, transparency and trust are three principles  
that drive the way we do business.

Empowering Customers 
It’s our mission to empower people with the knowledge  

and tools they need to improve their lives.

Investing in our Team 
We’re real people with a shared passion for  

helping others — most importantly, our employees.

Committed to Inclusion 
We face each day as one, embracing our unique  

perspectives to spark creative solutions.

Strengthening Communities 
We’re dedicated to making a difference in the places  

where we live and work.

Focused on Sustainability 
Whether it’s the environment, our communities, economy or 

our people, we’re here to make a long-lasting impression.

In 2021, Northwest Bank earned a  
Home Possible RISE Award from  
Freddie Mac, which helps low-income 
homebuyers secure mortgages.

8

WE ARE COMMITTED TO COMMUNITY DEVELOPMENT

Community Donations

Community Lending

We donate to support job creation, 

We’re committed to nurturing dreams of 

affordable housing and other services 

prosperity — from home ownership to 

in low- and moderate-income 

entrepreneurship — for those who need it 

neighborhoods. 

most.

Annual Community Donations

Annual Community Lending
in thousands of dollars

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

(1) Does not include all donations made at the local level.

(2) Includes PPP loans.

In the spotlight: 
Belmont Financial  
Education Center

In 2021, we were proud to stand alongside our 

partners from Belmont Housing in Buffalo to  

cut the ribbon marking the grand opening of  

the Belmont Financial Education Center, powered by Northwest. Through 

this partnership, people who live on the East Side of Buffalo and beyond will 

be able to put their children through college, invest in homes, start businesses 

and retire in comfort and security. This is what true economic development 

looks like. Scan this code to learn more.

9

$755,689$899,513$510,734$366,401$329,249$1,026,065$1,217,900$1,217,499$993,000$1,314,500 
Market Coverage

Proudly serving people and 
businesses across four states.

  Northwest Bancshares, Inc. Headquarters 

     Columbus, Ohio

  Northwest Bank Headquarters 

      Warren, Pennsylvania

Bucks

Montgomery

C h e s t e r

Philadelphia

Delaware

2021 was an award-winning year for 
Northwest Bank as we were ranked 
Highest Customer Satisfaction  
with Retail Banking and Most Trusted  
Retail Bank in Pennsylvania by  
J.D. Power — we were also named  
one of America's Best Banks by Forbes.

10

Business Solutions

We're passionate about helping people. 

At Northwest, we believe there are opportunities around 

every corner. And we're here to surround you with the 

tailored solutions and personalized advice you need to 

find them.

Our network of local experts puts you and your business 

at the center of everything they do, understanding your 

unique needs, identifying customized tools and ultimately, 

empowering you to achieve your financial goals.

From treasury management and financing to investment 

management and employee benefits for businesses big 

and small, consider our team an extension of yours.

11

Business Solutions 

Loans and Deposits

Commercial relationships continue to be a growing segment of our business as commercial loans  

and deposits have grown over the past five years. Yields and costs have declined due to the changing 

interest rate environment. Our business deposit mix continues to improve as we meet the needs of all 

types of businesses.

Commercial Loans
in billions of dollars

Business Deposit Balances 
in billions of dollars

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

Commercial Loan Yields 

Cost of Business Deposits

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

Commercial Loan Losses 
as a % of commercial loans

Business Deposit Mix

54%

54% of business deposits  
were in non-interest 
bearing checking accounts

Money Market Accounts ......... 18%

Interest Checking Accounts ... 14%

Municipal Accounts ................... 14%

2017

2018

2019

2020

2021

12

14%14%18%54%0.44%0.45%0.35%0.35%0.25%$3.812$3.536$2.098$1.919$1.7014.18%4.27%5.00%4.72%4.41%0.04%0.05%0.34%0.34%0.19%$3.863$4.537$3.472$3.069$3.035Trust Services

Business trust revenue has remained strong over the past year as we continue to diversify our mix 

of both revenue and assets under management.

Business Trust Assets Under Management
in billions of dollars

Business Trust Asset Mix
as a % of total business assets under management

82%

82% of business trust 
assets were in  
retirement plans

Endowments/Foundations ... 12%

Investment Management .........4%

Trusts ..................................................2%

2017

2018

2019

2020

2021

Business Trust Revenue
in millions of dollars

Business Trust Revenue Mix
as a % of total business revenue

73%

73% of business trust 
revenue came from 
retirement plans

Endowments/Foundations ... 17%

Investment Management .........7%

Trusts ..................................................3%

2017

2018

2019

2020

2021

Business investments, employee retirement plans and 
succession plans play an important role in the health of a 
business. That's where our trust officers shine.

13

12%82%$6.1$4.9$4.3$4.3$4.27%17%73%3%$1.946$1.824$1.447$1.239$1.338 
It's time to bank easier

Simple, fast and secure access at your fingertips.

We're always looking for ways to make banking better. And when we 

get it right, it just clicks. Which is why in 2021, we launched our enhanced 

digital experience.  With digital banking, we’re here for you any time you 

need us, giving you the freedom to bank when, where and how you want. 

Powered by the latest technology and backed by our dedicated people, 

our digital evolution enables us to be more connected than ever.

Experience Easier

Whether you're a personal or business customer, our reimagined digital 

experience means better banking is at your fingertips. Safe, simple and 

secure, our enhanced online and mobile banking is designed for easy 

access and fast functioning on any device.

For Personal Customers:

For Business Customers:

Send Money Fast

Stay Safe and Secure

Experience the quick and secure  

Powerful tools that help keep your 

convenience of sending money with Zelle®, 

business secure, including alerts and  

plus easy-to-use bill pay and money transfers 

card controls, positive pay to protect 

between internal or external accounts.

Monitor Easily

Enjoy powerful tools that help you manage 

your financial well-being, including instant 

checks and ACH transactions and 

biometric facial recognition and 

fingerprint access in mobile.

Customize Your Access

credit score checks, recommendations to help 

With entitlements, enable the right  

reduce debt, plus enhanced ways for you to 

access for the right people, so your  

budget today and plan for the future.

business runs the way you want.

Stay Secure

Move Money Easily

Powerful tools that help keep your account 

Enjoy banking that runs at the speed of  

safe, including alerts and card controls 

your business, including simple money 

managed within online banking, biometric 

transfers with built-in alerts, bill pay 

facial recognition and fingerprint access in 

designed for business, plus payments 

mobile, and passcode authentication.

through wire transfers and ACH.

1414

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Personal Solutions

Increasing the value of you.

At Northwest, we find joy in going the extra mile, helping you along the 

journey to achieve your financial goals.

Our team of trusted advisors treat your dreams as theirs, approaching 

every one of them with fresh thought and personal attention.

Whether you're just getting started or financially secure, the tools we 

provide today will make a lasting difference tomorrow.

15

Personal Solutions 

Deposits

We pride ourselves in the relationships we've built meeting our customers' needs. We continue to 

have great success attracting and retaining new checking account customers and look forward to 

serving them for years to come as we deepen those relationships.

Number of Households

Number of Checking Accounts

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

Services Per Household

Checking Account Balances 
in billions of dollars

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

Savings and Insured Money Fund 
Deposit Balances 
in billions of dollars

Checking Account Fees 
in millions of dollars

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

16

(1) In 2021, number of households declined due to the divestiture of our insurance business.

$48.3$51.9$49.6$46.2$44.2354,706357,837325,869313,864310,993$3.171$2.815$1.971$1.838$1.797$4.274$3.870$3.096$2.960$3.041470,205472,854421,896401,727393,0703.1243.0992.9752.8472.853Loans

Mortgage and home equity loans are a core offering and continue to provide a stable return. 

Consumer loans have grown substantially in recent years with an emphasis on higher credit quality.

Mortgage Portfolio Yield 

Consumer Loans
in millions of dollars

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

Home Equity Portfolio Yield 

Consumer Loan Portfolio Yield

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

Mortgage and Home Equity Loan Losses  
as a % of total mortgages and home equity loans

Consumer Loan Losses  
as a % of consumer loans

2017

2018

2019

2020

2021

2017

2018

2019

2020

2021

(1) Excludes consumer finance loans from Northwest Consumer Discount Company.

17

3.72%4.40%4.57%4.95%5.98%0.16%0.03%0.05%0.07%0.08%$1,838.7$1,508.0$1,125.1$859.7$671.43.56%3.89%4.91%4.80%4.45%3.46%3.71%4.04%4.06%4.11%0.55%0.84%1.05%1.86%1.83% 
Personal Solutions 

Trust Services

We continue to grow personal trust revenue through our focus on relationships,  

service and customized investment management solutions.

Personal Trust Assets Under Management  
in millions of dollars

Personal Trust Asset Mix
as a % of total personal assets under management

51% of trust assets  
were in investment 
management accounts

Trusts ............................................ 49%

51%

2017

2018

2019

2020

2021

Personal Trust Revenue 
in millions of dollars

Personal Trust Revenue Mix 
as a % of total personal revenue

50% of trust revenue 
came from investment 
management accounts

Trusts ............................................ 50%

50%

2017

2018

2019

2020

2021

Our experienced team of trust officers help  
ensure customer assets are protected— 
and their legacies are fulfilled.  

18

50%50%51%49%$7.0$5.0$3.9$3.8$3.6$899.8$804.0$404.0$364.9$403.0Northwest Investment Services

2021 was another record-breaking year, with personal assets under management and revenue 

hitting new highs. Financial Wellness conversations continue to uncover new opportunities with our 

retail clients.

Personal Assets Under Management  
in millions of dollars

Personal Asset Mix
as a % of total personal assets under management

36%

36% of personal 
investment assets were 
in advisory accounts

Annuity .........................................33% 

Brokerage ....................................31%

2017

2018

2019

2020

2021

Personal Investment Management Revenue 
in millions of dollars

Personal Investment Management Revenue Mix 
as a % of total personal revenue

57%

57% of personal  
investment revenue came 
from advisory accounts

Annuity ........................................ 30%

Brokerage ................................... 13%

2017

2018

2019

2020

2021

19

30%57%13%33%36%31%$16.3$11.7$10.8$9.7$9.1$2,554.4$2,230.6$1,727.3$1,440.6$1,487.1 
Financial Data

Condensed consolidated balance sheet 

In thousands, except share data

ASSETS

Cash and cash equivalents

Marketable securities available-for-sale

Marketable securities held-to-maturity

AS OF DECEMBER 31,

2021

2020

$ 1,279,259 

$ 736,277 

 1,548,592 

 1,398,941 

 768,154 

 178,887 

Loans receivable, net of allowance for credit losses of $102,241 and $134,427

 9,914,151 

 10,446,422 

FHLB stock, at cost

Accrued interest receivable

Real estate owned, net

Premises and equipment, net

Bank-owned life insurance

Goodwill and other intangible assets

Other assets

TOTAL ASSETS

LIABILITIES AND SHAREHOLDERS’ EQUITY

Deposits

Borrowed funds

Subordinated Debt

Junior subordinated debentures

Advances by borrowers for taxes and insurance

Accrued interest payable

Other liabilities

TOTAL LIABILITIES

 14,184 

 25,599 

 873 

 21,748 

 35,554 

 2,232 

 156,524 

 161,538 

 256,213 

 253,951 

 393,833 

 402,215 

 144,126 

 168,503 

$ 14,501,508  $ 13,806,268 

$ 12,301,165 

$ 11,599,233 

139,093

123,575

159,715

123,329

 129,054 

 128,794 

 44,582 

 1,804 

 45,230 

 2,054 

 178,664 

 209,210 

 12,917,937 

 12,267,565 

Preferred stock, $0.01 par value, 50,000,000 shares authorized; no shares issued

—

—

Common stock, $0.01 par value, 500,000,000 shares authorized;  

126,612,183 and 127,091,452 shares issued and outstanding, respectively

Additional paid-in capital

Retained earnings

Accumulated other comprehensive loss

TOTAL SHAREHOLDERS’ EQUITY

TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY

 1,266 

 1,270 

 1,010,405 

 1,015,502 

 609,529 

 555,480 

 (37,629)

 (33,549)

 1,583,571 

 1,538,703 

$ 14,501,508  $ 13,806,268 

20

Condensed consolidated statements of income

In thousands, except per share data

INTEREST INCOME

Loans

Investments and interest-earning deposits

TOTAL INTEREST INCOME

INTEREST EXPENSE

Deposits

Borrowed funds

TOTAL INTEREST EXPENSE

Net interest income

Provision for credit losses

YEARS ENDED DECEMBER 31,

2021

2020

2019

$ 390,343 

$ 410,907 

$ 394,809 

 28,165 

 23,161 

 22,571 

 418,508 

 434,068 

 417,380 

 19,122 

 35,896 

 49,216 

 8,124 

 6,444 

 7,698 

 27,246 

 42,340 

 56,914 

 391,262 

 391,728 

 360,466 

 (11,883)

 83,975 

 22,659 

NET INTEREST INCOME AFTER PROVISION FOR CREDIT LOSSES

 403,145 

 307,753 

 337,807 

NONINTEREST INCOME

Gain/(Loss) on sale of investments

Gain on sale of loans

Service charges and fees

Trust and other financial services income

Insurance commission income

Income from bank-owned life insurance

Mortgage banking income

Gain on sale of insurance business

Other

TOTAL NONINTEREST INCOME

NONINTEREST EXPENSE

Compensation and employee benefits

Premises and occupancy costs

Office operations

Collections expense

Processing expenses

Marketing expenses

Federal deposit insurance premiums

Professional services

Amortization of intangible assets

Merger, asset disposition and restructuring expense

Other

TOTAL NONINTEREST EXPENSE

Income before income taxes

Income tax expense

NET INCOME

Basic earnings per share

Diluted earnings per share

 (176)

—

 51,837 

 27,921 

 3,633 

 6,050 

 15,892 

 25,327 

 12,405 

 236 

 1,302 

 55,613 

 20,922 

 9,132 

 5,190 

 31,391 

—

 50 

 1,734 

 53,065 

 17,765 

 8,068 

 4,418 

 3,819 

—

 8,479 

 10,488 

 142,889 

 132,265 

 99,407 

 193,887 

 178,375 

 163,086 

 31,073 

 13,769 

 1,932 

 30,622 

 15,728 

 3,275 

 28,717 

 14,133 

 2,560 

 55,763 

 50,050 

 42,453 

 8,237 

 4,975 

 7,695 

 4,767 

 6,998 

 685 

 17,621 

 12,482 

 12,287 

 5,553 

 3,453 

 8,647 

 6,856 

 20,789 

 16,853 

 6,543 

 4,168 

 14,473 

 344,910 

 347,492 

 296,103 

 201,124 

 92,526 

 141,111 

 46,801 

 17,672 

 30,679 

$ 154,323 

$ 74,854  $ 110,432 

$ 1.22 

$ 1.21 

$ 0.62 

$ 0.62 

 $ 1.05 

 $ 1.04 

21

Directors and Officers

Board of Directors

Ronald J. Seiffert
Chairman, President and CEO 
Northwest Bancshares, Inc.

Robert M. Campana
President
Campana Capital

Deborah J. Chadsey 
Attorney and Partner
Kavinoky Cook LLP

Wilbur R. Davis
Retired Co-Founder and CEO
Ontario Systems, LLC

Corporate Officers

Ronald J. Seiffert
President
Chief Executive Officer

Timothy B. Fannin  
Retired Partner
Catalano, Case, Catalano &  
Clark-Radzieta, LLP

Mark A. Paup
President and CEO
Zippo Manufacturing,
W.R. Case and Sons Cutlery Company

Timothy M. Hunter
President and CEO 
McInnes Rolled Rings

Sonia M. Probst
Retired CEO
Rouse Estate

William F. McKnight 
Controller
Interstate Chemical Company 

John P. Meegan
Retired Executive  
Vice President and COO
Hefren-Tillotson, Inc.

David M. Tullio
President and CEO
Custom Engineering Company, 
LAMJEN, Inc.

Ronald B. Andzelik
Executive Vice President 
Chief Risk Officer

Richard K. Laws
Executive Vice President
Chief Counsel/Corporate Secretary

John J. Golding
Senior Executive Vice President
Consumer Banking

Thomas K. Creal IV
Executive Vice President
Chief Credit Officer 

William W. Harvey, Jr.
Senior Executive Vice President  
Chief Financial Officer

Devin T. Cygnar
Executive Vice President
Chief Marketing Officer

Mark T. Reitzes
Senior Executive Vice President
Commercial Banking

David W. Heeter
Executive Vice President
Corporate Ambassador

Louis J. Torchio
Senior Executive Vice President 
Retail Lending and  
Business Banking

Kyle P. Kane
Executive Vice President
Chief Human Resources Officer

Jeffrey J. Maddigan
Executive Vice President
Finance and Accounting

Julia W. McTavish
Executive Vice President 
Human Resources

Shawn O. Walker
Executive Vice President 
Corporate Communications and 
Regional Marketing

Scott J. Watson
Executive Vice President 
Chief Information Officer

22

Corporate Officers

Carey A. Barnum
Senior Vice President
Deputy Chief Auditor

Stephen M. Bell
Senior Vice President 
Corporate Real Estate

Michael W. Cappetta
Senior Vice President
Chief Technology Officer

Kevin S. Carpenter
Senior Vice President
Secondary Market

Michele D. Cavalier
Senior Vice President
Senior Trust Officer

James M. Colestro
Senior Vice President
Retail Lending

Steven M. Crissey
Senior Vice President
Human Resources

Barbara L. DeMontier
Senior Vice President
Human Resources

Rocco N. Diina
Senior Vice President
Mortgage Lending

Jack R. Freeman
Senior Vice President
Credit

Jennifer L. Gibson
Senior Vice President
Indiana Region 

Kelli M. Griffin
Senior Vice President
Customer Experience 

John M. Guidone
Senior Vice President
Dealer Services

Andrew R. Hahn
Senior Vice President
Investment Services

Richard C. Hamister 
Senior Vice President
Great Lakes Region

Ian J. Hinsdale
Senior Vice President
Bank Secrecy Act (BSA)

Julie A. Marasco
Senior Vice President
Northwest PA Region

Kristyn L. McGlynn
Senior Vice President
Credit

Kristen E. Mekulsia
Senior Vice President
South Central PA Region

Kevin G. Mizak
Senior Vice President 
Chief Auditor

Kevin W. Nelson
Senior Vice President 
Commercial Banking

Melody P. Schott
Senior Vice President 
Support Services

Jacqueline N. Snell
Senior Vice President
Controller

Julie Fallon Hughes
Senior Vice President
Southwest PA/Ohio Region

Lance L. Spencer
Senior Vice President
Chief Information Security Officer

Bryan P. Jasin
Senior Vice President
Small Business Banking

Christina D. Dinger
Senior Vice President
Enterprise Project Management

Leslie D. Kurtz
Senior Vice President
Chief Compliance Officer

Seth A. Erickson
Senior Vice President
Credit

Sheila I. Evans
Senior Vice President
Commercial Banking

Kristen M. Federici
Senior Vice President
Accounting

Raymond R. Learn
Senior Vice President 
Deputy Chief Counsel

Dorothy E. Lobdell
Senior Vice President
Retail Lending Operations

John R. Malizia 
Senior Vice President
Commercial Banking

Tina M. Stinson
Senior Vice President 
Treasury Management 

C. Forrest Tefft
Senior Vice President 
Corporate Finance

Jeffrey R. White
Senior Vice President
Deputy Chief Risk Officer

Mark H. Worthy
Senior Vice President 
Commercial Banking

Brenda J. Yurick
Senior Vice President
Deputy Chief Counsel

23

 
Investor Information

Corporate Headquarters
3 Easton Oval
Suite 500
Columbus, OH 43219
Phone: (814) 726-2140
Fax: (814) 728-7716
www.northwest.com

Annual Meeting
Due to the current social distancing challenges  
caused by COVID-19, our Annual Meeting will be held 
virtually this year at 11:00 a.m., Eastern Time on April 20, 
2022 at www.virtualshareholdermeeting.com/NWBI2022.

Stock Listing
Northwest Bancshares, Inc. common stock is traded on the 
NASDAQ Global Select Market under the symbol “NWBI.”

Stock Transfer, Registrar and 
Dividend Disbursing Agent
Shareholder communications regarding change of address, 
change in stock registration, reporting of lost certificates 
and dividend checks should be directed to:

American Stock Transfer and Trust Company, LLC
6201 15th Avenue
Brooklyn, NY 11219
Toll Free: 1-800-937-5449
Toll Free: 1-877-715-0499
Email: help@astfinancial.com
www.astfinancial.com

Online Shareholder Access
Registered shareholders can securely manage their 
account(s) online through American Stock Transfer & Trust 
Company, LLC at www.astfinancial.com by clicking “Login”,
“Individuals” and “Shareholder Central”. Here you can easily 
obtain important details about your holdings and general 
stock transfer information, as well as initiate a number of 
transactions and inquiries including the following:

•  Update your mailing address
•  Print a duplicate 1099 tax form
•  Combine/consolidate accounts
•  Request a replacement dividend check
•  Download stock transfer instructions and forms
•  Enroll in direct deposit of dividends

Independent Auditors
KPMG LLP, Pittsburgh, Pennsylvania

Securities Counsel
Luse Gorman, P.C., Washington, D.C.

Financial Information
The Annual Report on Form 10-K is filed with the Securities
and Exchange Commission (SEC). Copies of this document
and other filings, including exhibits thereto, may be 
obtained electronically at www.sec.gov or through the
company’s website, www.northwest.com. Copies may also
be obtained, without charge, by submitting a request to:

Shareholder Relations 
Northwest Bancshares, Inc. 
100 Liberty Street 
P.O. Box 128 
Warren, PA 16365 
Phone: (814) 728-7263 
Email: shareholderrelations@northwest.com

Dividend Reinvestment and 
Direct Stock Purchase and Sale Plan
Northwest Bancshares, Inc. is pleased to offer a Dividend 
Reinvestment and Direct Stock Purchase and Sale Plan 
through American Stock Transfer & Trust Company, LLC. 

The plan provides both existing registered shareholders 
and interested new investors with a convenient method  
to purchase shares of Northwest Bancshares, Inc.  
common stock. 

If you are already a registered shareholder or are interested 
in becoming one, you may access the plan materials and
enroll online at www.astfinancial.com by clicking on 
“Login”, “Individuals” and “Invest Online” or from our 
investor relations website at www.northwest.com.
Alternatively, you may request a plan prospectus and 
enrollment application by calling American Stock 
Transfer & Trust Company, toll-free, at 1-877-715-0499 or 
Northwest, toll-free, at 1-800-859-1000 or (814) 728-7263.

Direct Deposit of Dividends
Registered shareholders who do not reinvest their 
dividends may elect to have cash dividends directly 
deposited into their savings or checking account,  
thereby providing immediate access to funds and 
eliminating mail delays and lost or stolen checks.  
You may enroll online by accessing your shareholder 
account(s) at www.astfinancial.com or, to obtain an 
enrollment card, by calling American Stock Transfer &  
Trust Company, toll-free, at 1-877-715-0449 or Northwest, 
toll-free, at 1-800-859-1000 or (814) 728-7263.

Investor Relations
Ronald J. Seiffert 
Chairman, President and Chief Executive Officer

William W. Harvey, Jr.
Senior Executive Vice President and Chief Financial Officer 

Shareholder Relations
Jacqueline N. Snell
Senior Vice President, Controller

24

In addition to historical information, this report may contain certain forward-looking statements that are based on 
assumptions and information currently available to management, including assumptions as to changes in market interest 
rates. These forward-looking statements are subject to various risks and uncertainties including, but not limited to, 
economic, regulatory, competitive, legislative and other factors affecting the company and its operations. Readers are 
cautioned not to place undue reliance on these forward-looking statements, as actual results may differ materially from 
those expressed or implied. Management has no obligation to revise or update these forward-looking statements to reflect 
events or circumstances that arise after the release of this report. ©2022 Northwest Bancshares, Inc.