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Paragon Banking Group

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FY2019 Annual Report · Paragon Banking Group
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Paragon Banking Group PLC

2019 Annual Report and Accounts

CAUTIONARY STATEMENT
Sections of this Annual Report, including but not limited to the Directors’ Report, the Strategic Report and the Directors’ Remuneration 
Report  may  contain  forward-looking  statements  with  respect  to  certain  of  the  plans  and  current  goals  and  expectations  relating  to 
the  future  financial  condition,  business  performance  and  results  of  the  Group.  These  have  been  made  by  the  directors  in  good  faith 
using information available up to the date on which they approved this report and the Group undertakes no obligation to update these 
forward-looking statements. By their nature, all forward-looking statements involve risk and uncertainty because they relate to future 
events and circumstances that are beyond the control of the Group and depend upon circumstances that may or may not occur in the 
future. There are a number of factors that could cause actual future financial conditions, business performance, results or developments 
to differ materially from the plans, goals and expectations expressed or implied by these forward-looking statements and forecasts. 
Nothing in this document should be construed as a profit forecast.

CONTENTS

Financial highlights
Results in brief

Financial highlights

A    Strategic Report

The business and its performance in the year

A1   Chair of the Board's introduction

A2   Business model and strategy

A3   Chief Executive’s review

A4  

Future prospects

A5   Corporate responsibility

A6   Approval of Strategic Report

B    Corporate Governance

  How the business is controlled and how risk is managed

B1   Chair’s statement on corporate governance

B2   Board of Directors

B3   Corporate governance

B4   Nomination Committee

B5   Audit Committee

B6   Remuneration report

B7   Risk management

B8   Directors’ report

B9   Statement of directors’ responsibilities

C   

Independent Auditor’s Report

	 On	the	financial	statements

Page 6

Page 10

Page  12

Page 23

Page 50

Page 53

Page 65

Page 68

Page 70

Page 75

Page 82

Page 84

Page 93

Page 125

Page 140

Page 144

C1  

Independent Auditor’s Report

Page 148

D    The Accounts

The	financial	statements	of	the	Group

D1		 Primary	financial	statements

D2   Notes to the accounts

Page 160

Page 167

E    Appendices to the Annual Report

	 Additional	financial	information

E1    Appendices to the Annual Report

Page 278

F 

  Useful information
  Additional information for shareholders and other users

F1    Glossary

F2   Shareholder information

F3   Other public reporting

F4   Contacts

Page 284

Page 286

Page 288

Page 290

 
 
 
	
	
	
	
 
FINANCIAL 
HIGHLIGHTS

Results in brief

Financial highlights

UNDERLYING PROFIT BEFORE TAX
£164.4 million
5.0% higher (2018: £156.5 million)

PROFIT BEFORE TAX
£159.0 million
12.4% lower (2018: £181.5 million)

134.7

143.8

145.2

156.5

164.4

200

150

n
o

i
l
l
i

m
£

100

50

0

134.2

143.2

144.8

181.5

159.0

200

150

n
o

i
l
l
i

m
£

100

50

0

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

UNDERLYING BASIC EARNINGS PER SHARE
51.1 pence
6.0% higher (2018: 48.2 pence)

BASIC EARNINGS PER SHARE
49.4 pence
11.6% lower (2018: 55.9 pence)

60

60

48.2

51.1

55.9

49.4

40

36.6

40.7

43.3

40

35.5

40.5

43.1

e
c
n
e
p

20

0

e
c
n
e
p

20

0

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

DIVIDEND PER SHARE
21.2  pence
9.3% higher (2018: 19.4 pence)

CAPITAL - CET 1 ratio
13.7%
Remains strong (2018: 13.8%)

19.4

21.2

15.7

13.5

11.0

e
c
n
e
p

25

20

15

10

5

0

t
n
e
c
r
e
p

25

20

15

10

5

0

19.1

15.9

15.9

13.8

13.7

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

PAGE 6  •  Financial highlights

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts

 
 
TOTAL LOANS TO CUSTOMERS
£12.2 billion
0.5% higher (2018: £12.1 billion)

RETAIL DEPOSITS
£6.4 billion
20.7% higher (2018: £5.3 billion)

10.1

10.7

11.1

12.1

12.2

n
o

i
l
l
i

b
£

15

10

5

0

6.4

5.3

3.6

n
o

i
l
l
i

b
£

7

6

5

4

3

2

1

0

1.9

0.7

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

UNDERLYING RETURN ON TANGIBLE EQUITY
14.6%
(2018: 14.0%)

RETURN ON TANGIBLE EQUITY
14.1%
(2018: 16.1%)

11.8

12.9

13.5

14.0

14.6

t
n
e
c
r
e
p

16

12

8

4

0

12.9

13.4

11.4

16.1

14.1

t
n
e
c
r
e
p

20

15

10

5

0

2015

2016

2017

2018

2019

2015

2016

2017

2018

2019

Five year performance summary

Underlying	profit	before	taxation

Profit	before	taxation

Profit	after	taxation

Total loans to customers

Shareholders’ funds

Return on tangible equity

Earnings per share

- basic

- diluted

Dividend per ordinary share

2015

£m

134.7

132.2

107.1

2016

£m

143.8

143.2

116.0

10,062.4

969.5

10,737.5

969.5

2015

11.4%

35.5p

34.8p

11.0p

2016

12.9%

40.5p

39.7p

13.5p

2017

£m

145.2

144.8

117.2

11,124.1

1,009.4

2017

13.4%

43.1p

41.9p

15.7p

2018

£m

156.5

181.5

145.8

12,127.8

1,095.9

2018

16.1%

55.9p

54.2p

19.4p

2019

£m

164.4

159.0

127.4

12,186.1

1,108.4

2019

14.1%

49.4p

48.2p

21.2p

The  exclusions  from  underlying  results  relate  principally  to  acquisitions  in  prior  periods  and  significant  asset  sales  in  the  period  and  the 
preceding period, which do not form part of the day-to-day activities of the Group and which have impacted on the reported results for the 
year. The calculation of return on tangible equity is shown in note 55. The derivation of underlying profit before taxation and other underlying 
measures is described in Appendix A.

PAGE 7  •  Financial highlights

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts

 
 
A.

STRATEGIC
REPORT

The Group’s business, risk profile, performance and prospects

A1 

Chair of the Board’s introduction
The year in summary

A2 

Business model and strategy
An	overview	of	what	the	Group	does	and	the	significant	risks	to	which	it	is	exposed

A3 

A4 

A5 

Chief Executive’s review
The	financial	and	operational	performance	of	the	Group	in	the	year

Future prospects
How	the	Group	is	placed	looking	forward

Corporate responsibility
 The	Group’s	impact	on	its	employees,	the	environment	and	the	community, 
including	non-financial	reporting

A6 

Approval of Strategic Report
 Approval of the Strategic Report by the Company Secretary

Page 10

Page 12

Page 23

Page 50

Page 53

Page 65

 
	
	
 
 
 
A1
Chair of the Board's introduction

The business

The business is managed through three lending divisions, Mortgages, 
including buy-to-let, Commercial Lending and Idem Capital, with each 
division offering a range of specialist lending propositions.

The mortgages division continues its focus on specialist landlords in 
the  private  rented  sector,  which  remains  a  fundamental  part  of  the 
nation’s housing provision.

The  commercial  lending  division  provides  asset  backed  and  other 
funding  to  SMEs  and  small  corporates,  while  the  development 
finance  business  provides  funding  particularly  to  small  and  medium 
scale  residential  developers  in  the  UK,  both  underserved  sectors  of 
their respective markets.

Our  Idem  Capital  division  specialises  in  the  acquisition  of  loan 
portfolios.  The  division’s  success  builds  on  its  extensive  analytical 
skills  and  a  servicing  approach  focussed  on  developing  sustainable 
arrangements and fair outcomes for the personal lending customers 
it acquires.

Significant  expenditure  has  been  made  in  the  development  of  the 
Group’s business lines throughout the year and further investment in 
people and systems is anticipated in the year to come.

The Group’s business is described more fully in Section A2

Results

The growth in the Group’s new lending, up 8.5% to £2,532.4 million, 
together  with  improved  margins,  contributed  to  an  increase  in 
underlying  profit  by  5.0%  to  £164.4  million  excluding  items  such 
as  the  £9.7  million  gain  on  sale  of  PM12,  which  do  not  arise  from 
the  underlying  operations  of  the  business.  Profit  before  tax  on 
the  statutory  basis  fell  by  12.4%  to  £159.0  million,  reflecting  the 
£28.0  million  gain  on  the  disposal  of  Idem  Capital  assets  reported 
in 2018. 

This led to underlying earnings per share (‘EPS’) increasing by 6.0% 
to  51.1  pence  (2018:  48.2  pence)  and  statutory  EPS  decreasing 
to  49.4  pence  (2018:  55.9  pence).  Underlying  return  on  tangible 
equity  reached  14.6%  (2018:  14.0%),  14.1%  on  the  statutory  basis 
(2018: 16.1%).

Funding was enhanced with the growth of the Group’s savings deposit 
base to £6.4 billion from £5.3 billion a year earlier, further utilisation 
of  Bank  of  England  facilities  and  a  £364.3  million  securitisation 
transaction.  This  increasing  diversification  led  to  retail  deposits 
making up almost half of all Group funding.

The  Group’s  capital  position  remains  strong,  with  a  regulatory  Core 
Equity Tier 1 (‘CET1’) ratio of 13.7% (2018 (IAS 39): 13.8%).

The  financial  results  and  operational  performance  are  reviewed  in 
Section A3

Fiona Clutterbuck, Chair of the Board

Despite the present economic and 
political uncertainties facing the UK, 
I am confident that the Group is well 
placed to respond to the challenges in 
its markets...

Dear Shareholder

I  have  the  pleasure  of  introducing  my  second  Annual  Report  and 
Accounts  as  Chair  of  the  Board  of  Paragon  Banking  Group  PLC, 
following a year which has seen continued progress in the Group’s 
strategic development, after the major acquisitions of recent years, 
against a backdrop of an uncertain UK economy. 

The  year  has  seen  two  significant  milestones  in  the  development 
of  the  business.  More  than  half  of  our  lending  portfolio  now 
comprises balances advanced since 2014, the year Paragon Bank 
was  authorised,  whilst  at  the  same  time  more  than  half  our  asset 
funding is derived from retail deposits, a significant change in the 
profile of the business over that period. 

The  development  of  the  Group’s  Commercial  Lending  division, 
particularly  the  growth  of  newer  and  acquired  businesses  has 
also  been  particularly  pleasing  in  the  year.  We  continue  to  target 
investment  and  capital  to  support  the  Group’s  medium-term 
objective of improving net interest margin and cost efficiency, with 
increasing business volumes. At the same time, we aim to provide 
an  additional,  specialist  choice  to  our  customers,  together  with  a 
continuing focus on customer service. 

In preparing the annual report for this year we have made changes 
in our reporting of governance arrangements, in preparation for the 
introduction  of  a  new  corporate  governance  code  in  the  coming 
year and to reflect the introduction of IFRS 9, bringing in substantial 
new  disclosures  around  customer  loans  and  derivatives.  I  hope 
you  find  this  report  useful  in  understanding  our  business  and  our 
progress in the year.

PAGE 10  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsStakeholders

The  Group  takes  its  responsibility  as  a  corporate  citizen  very 
seriously.  It  values  its  culture  and  views  the  current  regulatory 
agenda  of  promoting  the  interests  of  stakeholders  other  than 
shareholders as being well aligned with its own priorities.

During  the  year  steps  were  taken  to  embed  the  ‘employee  voice’ 
provisions  of  the  new  Code  in  the  Group,  and  I  was  gratified  that 
the Group retained its Gold Investors in People status and that the 
number  of  female  senior  managers  reached  35%  of  the  total,  our 
below-board Hampton-Alexander target.

The Group has always believed in the social benefits that can result 
from using its power as a buy-to-let lender to drive up standards in 
the private rented sector and from providing funds for housebuilding 
and has always acted to manage its environmental impact. I noted 
with interest the increased regulatory focus on sustainability during 
the year, particularly from the PRA, and am taking a close interest 
in  the  Group’s  progress  in  developing  enhanced  procedures  in 
this area. 

We recognise the importance of the contribution of the people who 
work within our businesses to the Group’s results in the year and I 
would  like  to  thank  all  of  them  for  their  hard  work  and  dedication 
throughout the period. 

The Group is committed to good corporate governance and we are 
confident that we are well placed to comply with the new code from 
the year ending 30 September 2020. 

 Corporate governance is discussed in Section B3

Risk

The  Group  continues  to  put  considerable  emphasis  on  the 
resource 
management  of 
risk,  with  additional  specialist 
recruited 
in  the  year  and  the  embedding  of  enhanced  risk 
management technology.

Particular  focus  has  been  given  in  the  past  year  to  cyber  security 
and  operational  resilience  capabilities,  with  additional  investment 
in both systems and people. Systems for regulatory stress testing 
have  also  been  enhanced.  These  areas  will  continue  to  be  key 
priorities in future years. Significant focus also continues to be given 
to the Group’s preparations for the regulatory approval process for 
its IRB approach for credit risk.

The Risk Management report is set out in Section B7

Social responsibility issues are discussed in Section A5

Shareholder returns

Governance

Over  the  year  my  colleagues  on  the  Board  and  I  have  spent 
considerable time and effort in enhancing the Group’s governance 
process. We have updated processes to accord with the new Code, 
together with other new regulations and considered the results of 
our  board  evaluation.  We  have  also  finalised  a  new  remuneration 
policy for shareholders’ consideration at the forthcoming AGM. 

As  part  of  these  developments  we  were  able  to  meet  with  many 
shareholders  and  other  stakeholder  groups,  and  I  thank  them  for 
their  valuable  time  with  us.  During  this  exercise,  I  met  18  of  the 
Group’s  major  shareholders,  representing  over  two-thirds  of  the 
total  share  capital,  and  the  insight  gained  into  their  views  of  the 
business was extremely useful.

During the year, my board colleague John Heron, Director – Mortgages, 
decided  to  step  down  after  being  with  the  Group  since  1986, 
establishing its buy-to-let business and becoming one of the leading 
figures in the buy-to-let sector in the UK. Peter Hartill, the Chair of the 
Group’s  Audit  Committee,  will  also  step  down  from  the  Board  after 
nine  years’  service.  I  would  like  to  thank  both  of  them  for  their  very 
meaningful contribution to the Group’s development and the support 
they have given me as Chair.

In addition to our usual workload, the entire Board has been much 
involved  with  the  further  development  of  the  Group’s  strategy, 
particularly the evaluation and monitoring of acquisitions and their 
integration into the Group. I thank my colleagues for their diligence 
in these matters.

PAGE 11  •  Strategic Report

The positive result for the year has enabled the Board to enhance 
the  dividends  paid  to  shareholders,  in  accordance  with  the  policy 
previously  announced.  We  have  declared  a  final  dividend  for  the 
year of 14.2 pence per share, bringing the dividend for the year to 
21.2 pence per share, up 9.3% from the 19.4 pence declared for 2018, 
subject to shareholder approval. £26.5 million (excluding costs) has 
also  been  spent  on  the  share  buy-back  programme  announced  in 
July. Each of these actions enhances returns for shareholders.

Conclusion

The  Group  has  continued  to  make  progress  towards  its  strategic 
goals. The market for a specialist, retail funded banking group, able 
to serve the needs of currently underserved SME, small corporate 
and personal borrowing and savings customers, clearly exists and 
the  Group’s  strengths,  experience  and  culture  mean  that  it  is  well 
placed to do this.

Despite  the  present  economic  and  political  uncertainties  facing 
the UK, I am confident that the Group is well placed to respond to 
the  challenges  in  its  markets.  The  Group’s  wealth  of  data  and  the 
well tested, through the cycle experience of its senior management 
team continues to provide the basis to deliver excellent service to 
its  customers,  strong  and  sustainable  returns  to  its  shareholders 
while enhancing its relationships with all of its stakeholders.

Fiona Clutterbuck
Chair of the Board

26 November 2019

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA2
Business model and strategy

A2.1    Paragon at a glance

Paragon is a specialist banking group. We offer a range of savings and specialist lending products to individuals and SMEs in the UK. Listed 
on the London Stock Exchange, we are a FTSE 250 company, headquartered in Solihull, employing 1,360 people.

Established in 1985, we originally focused primarily on buy-to-let mortgages but since gaining our banking licence in 2014, not only have we 
expanded our operations in buy-to-let, we have also extended into a wide range of commercial lending markets and service a range of consumer 
loan portfolios through our subsidiary, Idem Capital. New lending is funded principally through an online personal savings operation and our 
vision is to be the UK's leading specialist banking group, meeting the needs of UK consumers and businesses.

Operating model

Paragon’s operations are organised into three divisions, each with responsibility for achieving asset and profit growth, with new lending funded 
largely by retail deposits. These are supported by the Group through the provision of capital to underpin growth and, where appropriate, with 
central services including loan servicing, marketing, information technology and legal support. This operating model comprises local specialism 
with strong centralised resources enabling economies of scale to be achieved and centres of excellence to be developed.

Mortgages

Commercial Lending

Idem Capital

Buy-to-let mortgage finance for 
landlords operating in the UK’s 
private rented sector. We also 
offer a range of second charge 
mortgage products. 

A range of asset-backed loan 
products for consumers and 
SMEs operating across a number 
of markets.

Acquisition and servicing of 
UK loan portfolios.

•  £10.3 billion loan assets

• 

• 

 Over 62,000 buy-to-let 
loan accounts

 3.7% of all new buy-to-let 
mortgages in the UK

• 

• 

£1.5 billion loan assets

• 

 Over 79,000 customer accounts

£43.8 million profit segment

Read more about Mortgages 
on page 16

Read more about Commercial 
Lending on page 18

Read more about Idem Capital 
on page 20

Funding

New lending funded principally from retail savings balances, 
complimented by a core expertise in wholesale funding.

Read more about Funding on page 21

PAGE 12  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBuilding a specialist bank

In 2014 we launched a strategic transformation from a monoline lender to a diversified, specialist bank.

Paragon Bank established and first savings accounts opened

2014

Launch of three lending product lines

New lending in buy-to-let mortgages increased by 82%

Paragon re-enters motor finance market

2015

Paragon enters the SME finance market with the acquisition of Five Arrows Leasing Group

Savings deposit base grows to more than £700 million

Purchase of Premier Asset Finance, one of the UK’s leading asset finance brokers

2016

Launch of property development finance proposition

Paragon Bank launches ISAs

Paragon Bank PLC moves into profit

2017

2018

Transition into fully integrated banking group complete and Paragon Group of Companies PLC becomes 
Paragon Banking Group PLC

Reorganisation of the Group into three operating units

Began offering finance to the legal profession with the acquisition of Iceberg

Launch of Group’s first structured lending facilities

Acquisition of Titlestone accelerated progress of the Group’s development finance offering

Savings deposits exceed £6 billion

2019

Specialist landlords account for almost 90% of all new buy-to-let lending

Commercial Lending portfolio increased by 28.1%

PAGE 13  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsOur business model and strategy

We help individuals and small businesses across the UK prosper and grow by focusing on customers in markets typically underserved by 
larger high street banks. We see specialisation as what makes us different, as our competitive advantage, and we seek to know more than 
our competitors about our customers and the markets in which we operate, the products and services we offer, and the risks we incur.

Our strategy is to build a specialist bank for our customers, which delivers sustainable growth and shareholder returns through a low risk and 
robust model.

Our strategic priorities

Specialisation

Diversification

Growth

Focussing on 
building strong 
positions in our 
chosen markets

Developing our 
range of savings and 
lending products in 
existing and 
new markets

Seeking 
opportunities for 
growth, both 
organically and 
through acquisition

Capital 
management

Recycling capital 
to reinvest in the 
business and provide 
shareholder returns

Sustainability

Ensuring our operations 
have a positive effect 
on our stakeholders and 
communities with which 
we interact

Our key differentiators

1

2

3

4

Customer expertise
We have a deep understanding of our customers and 
their markets, designing products to meet their needs 
and continually striving to exceed their expectations.

500 million items of customer data 
analysed each month

Risk management
We lend conservatively, based on detailed credit 
assessments of the customer and underlying loan 
collateral, to minimise the risk of non-payment and 
portfolio losses. 

Cost of risk 0.07%

Cost control
Distributing loan products principally via third party 
brokers, collecting savings deposits online and 
operating mainly from a centralised location means we 
run a cost efficient business.

Underlying cost:income ratio 42.1%

Our people
We are committed to helping all our employees reach 
their potential and recognise the importance of 
diversity, thereby maintaining a skilled and engaged 
workforce. 

Gold Investors in People accreditation

PAGE 14  •  Strategic Report

5

6

7

8

Technology
We are utilising technology to improve productivity 
and access new markets,  and are well placed to take 
advantage of digital changes to enter new markets.  

Intermediary portal for online applications 
launched in 2019

Management expertise
An experienced management team with a 
through-the-cycle track record.

16 years average length of service for 
executive management team

Culture
Eight core values underpin the way we do business 
and how we interact with our customers and other 
stakeholders, with a focus on treating customers fairly.

91% of employees feel Paragon has clear 
values1

Strong financial foundations
Efficiently utilising capital and debt positions to 
maintain balance sheet strength.

Underlying RoTE 14.6%

1Investors in People report, 2019

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCreating value

This approach enables us to create value for all 
our stakeholders

A broad funding base…

The Group funds its assets using a variety of 
sources, including retail deposits, securitisation 
and bond issuance. It takes care to secure 
competitive funding over an appropriate term 
to underpin its assets, cover working capital 
requirements and maintain a strong financial 
position.

See page 21

…lending on diversified loan assets…

The Group focusses on building its asset base by 
originated new loans, developing new products, 
diversifying into new markets and acquiring loan 
portfolios.

See pages 16 to 20

…generating growing income…

The Group generates income from interest and 
fees earned on its mortgage, consumer and SME 
loan assets. It also earns fees from third parties 
for administering similar loans on their behalf.

…underpinned by a customer focused culture, 
based on eight core values, and an engaged, 
skilled and diverse workforce.

Our values

Fairness

Commitment

Professionalism

Creativity

Integrity

Teamwork

Humour

Respect

Shareholders

See page 38

Creating long-term shareholder value through growing 
profits and dividends

21.2p dividend per share

Customers

See pages 16 and 18

Providing tailored lending products, expertise and working 
with intermediaries to help our customers achieve their 
lifestyle ambitions

+65 Net promoter score for savings account opening1

Employees

See page 56

Helping all our people develop their career and reach 
their potential

Average training per employee in 2019: 6.9 days
(CIPD average 2.8 - 3.3 days)

Society

See page 62

Helping the UK economy grow and supporting the 
communities in which we operate

Charitable contributions of £24,200 in 2019

Environment

See page 58

Continually reducing our environmental impact and 
designing products that support positive environmental 
change

100% of electricity used by sites we are responsible 
for was from renewable energy sources in 2019

1Net Promoter Score of +65 for savings account opening process based on online survey of 3,900 savings customers between 1 October 2018 and 30 September 2019

PAGE 15  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
Mortgages

We offer residential mortgages, with buy-to-let finance for landlords operating in the UK’s Private Rented Sector (PRS) being our largest 
market.  We  were  one  of  the  first  lenders  to  pioneer  buy-to-let  lending  and,  since  1996,  we  have  originated  £22.9  billion  of  buy-to-let 
accounts. In the year to 30 September 2019, we provided 3.7% of all new buy-to-let mortgages in the UK.

Our  customer-focussed  approach,  combined  with  our  expertise  in  property  valuation  and  risk  assessment,  helps  us  support  a  wide  range 
of  customers,  especially  landlords  with  large-scale  property  portfolios,  those  investing  in  complex  properties  and  those  operating  in 
corporate structures.

The UK’s PRS provides a vital social function, delivering accommodation for people who want the flexibility that renting provides, as well as those 
who cannot afford to buy and need the security of a stable home. Paragon supports socially responsible investment in the PRS by promoting 
high  standards  in  accommodation,  ensuring  minimum  energy  efficiency  levels,  supporting  professionalism  in  the  landlord  community,  and 
working with industry and government to improve the sector.

Raising service standards

We survey mortgage intermediaries and customers on a systematic basis to 
identify areas for improvement. This year, acting on intermediary feedback, 
we refined our mortgage application process by making a number of simple 
but significant improvements. As a result, intermediaries are now four times 
more likely to recommend Paragon to a colleague or a friend.

+60

Net promoter score1
September 2019

The underwriter was very good. Everyone I spoke to was 
helpful. I felt common sense was applied and it was a very 
good experience...

Intermediary feedback, July 2019

1Net Promoter Score for buy-to-let mortgages at offer stage, based on telephone survey of 1,220 intermediaries between 1 October 2018 and 30 September 2019

PAGE 16  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsMarket drivers

The  UK’s  PRS  has  more  than  doubled  in  size  since  2000.  Today,  it 
comprises  4.5  million  households,  almost  20%  of  the  total1.  After 
owner-occupation,  renting  in  the  PRS  is  the  second  most  common 
housing  tenure  in  the  UK.  Economic,  social  and  demographic  changes, 
together with the flexibility that renting provides, have combined to make 
renting in the PRS an increasingly popular choice.

Housing tenure

The PRS makes up 20% of the English housing market

Owner-occupiers

Private renters

Social renters

17%

Factors driving demand for PRS accommodation include:

• 

Low investment in social housing

•  Mortgage affordability constraints

•  Population growth

•  Rising participation in higher education

•  A tendency to settle down later in life

•  Changing housing needs

Source: English Housing
Survey 2018

20%

63%

In the lettings market, 
the latest set of results… 
are indicative of demand 
from prospective tenants 
rising firmly for an eighth 
month in a row...

Source: RICS UK Residential Market Survey,  September 2019

Market trends

• 

• 

• 

 UK buy-to-let mortgage lending totalled £41 billion2 in 2018, 
providing funding for approximately 35% of PRS homes

lending  growth  following  the 
 After  strong  year-on-year 
financial crisis, tax changes for landlords announced in 2015 
have resulted in more moderate growth

 Buy-to-let  underwriting  changes  introduced  in  2017  which 
larger-scale, 
encourage  more  detailed  underwriting  for 
portfolio  landlords  have  also  re-shaped  the  market,  with 
specialist  lenders  like  Paragon  better  equipped  to  service 
this segment

Market outlook

• 

• 

• 

 Despite strong historic growth in the PRS, commentators forecast a further 1.2 million rental homes will be needed by 20233 to keep pace 
with tenant demand

 Landlords are continuing to invest in rental homes in the PRS but, given the tax changes, investment is more selective 

 Evidence suggests larger-scale landlords are three times more likely to buy property than their smaller-scale counterparts4 and Paragon is 
well-placed to grow its market share in this segment. At the year end, 91.4% of the buy-to-let pipeline was with specialist landlord customers

1MHCLG, English Housing Survey 2017-2018 2UK Finance 3Knight Frank, Multi-housing 2019 - PRS Research  4Paragon, PRS Trends Survey, Q2 2019

PAGE 17  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCommercial Lending

Our Commercial Lending division helps small UK businesses develop, in turn supporting the UK economy. We also help fund the UK’s much 
needed expansion in housing and encourage investment in cleaner technologies to reduce the country’s environmental footprint.

We provide finance to SMEs and small corporate customers operating in a wide range of commercial lending markets, as well as motor finance 
to UK based consumers. We focus on specialist assets and underserved markets in four main areas:

SME lending

A range of finance solutions for SMEs covering a wide array 
of sectors, including agriculture, aviation, construction, 
commercial vehicles and business equipment

Development finance

Competitive and flexible financing solutions targeted at 
experienced property developers

Structured finance

Finance for non-bank specialist lenders, either through 
wholesale funding or block discounting

Motor finance

Finance through approved intermediaries and dealers for 
cars, light commercial vehicles, motorhomes and caravans

Broker perceptions

During 2019 we undertook research with 
our brokers to understand how Paragon is 
perceived in the SME lending market and 
to identify potential further opportunities 
for improvement. 

The results highlighted strengths including 
clear pricing and structure, flexibility, strong 
relationships and consistency of decision 
making, but identified opportunities 
to improve speed of processes and 
communication, and address variability 
of experiences.

Documents are now available online 
which should speed things up.

They’ve been very easy to deal with… 
professional, responsive – especially 
over the last couple of months.

Clearer on pricing, documentation and 
underwriting appetite.

Broker feedback, May 2019

PAGE 18  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsMarket drivers

The commercial lending markets are broad and Paragon is focussed 
on specific asset classes. The general economic conditions within the 
UK influence activity in these markets and other key drivers include:

• 

• 

• 

• 

• 

 The  UK  property  market  and  rate  of  housebuilding  driving  the 
opportunities for development finance

 The  rate  of  new  work 
construction

in  commercial 

industries  such  as 

  Uncertainty  around  the  UK’s  economic  future  impacts  buyer 
confidence and therefore our direct B2B and B2C lines, such as 
aviation and vehicle finance

  Advances  in  technology  and  SME  growth  continue  to  open  up 
funding opportunities for our asset finance business

 Environmental  concerns  and  the  drive  towards  fuel  efficiency 
prompting increased demand for lower emissions, and hybrid and 
electric vehicles

Market trends

• 

• 

• 

• 

• 

• 

 The asset finance market grew by 7% in the year ended 
30 September 20191

  The latest annual asset finance new business total (twelve 
months  to  September  2019)  reached  a  record  level  of 
£33.2 billion1

 Housebuilding in England continues to fall well below the 
Government’s target of 300,000 new homes per year

  In  the  year  ended  30  September  2019,  new  business  in 
the  Commercial  Vehicle  finance  market  was  14%  higher 
than the same period in 20181

  Finance for new construction and agricultural equipment 
is relatively stable1  but recent reports show a sharp drop 
in new construction work3

  In the year ended 30 September 2019, motor finance new 
business grew by 3% in value1

Market outlook

• 

• 

• 

• 

 The British Chambers of Commerce forecast 1.2% growth in GDP in 2019, 0.8% for 2020, and 1.2% for 2021

  A marginal 0.7% rise in new car finance is forecast for 2019, with growth forecast to revive to 2.7% in 2020 as uncertainty around Brexit 
recedes2

 One million new electric vehicles ('EVs') are forecast to be sold in the UK by 2025 and 11 million by 2040 with consumers increasingly likely 
to purchase EVs over conventional vehicles

 The outlook for construction work remains among the weakest since 2012 as clients respond to economic and political uncertainty3

1FLA, November 2019  2Oxford Economics, October 2019  3IHS Markit/CIPS UK Construction Total Activity Index

PAGE 19  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts£ billion201520142013201220112010200920162017201820195101520403530250UK asset finance originationsSource: FLAEquipmentCarsOtherPlant & MachineryCommercial VehiclesNumber of dwellings2003-042004-052005-062006-072007-082008-092010-112009-102011-122012-132013-142014-152015-162016-172017-182018-1950,000100,000150,000350,000300,000250,000200,0000New homes completedSource: MHCLG - House building: permanent dwellings completedEnglandGovernment targetIdem Capital

Idem  Capital  is  a  leading  UK  loan  purchaser,  acquiring  and  servicing 
portfolios  which  include  products  such  as  leases,  motor  finance 
agreements,  mortgages  and  unsecured  loans.  In  addition,  we  offer 
servicing  of  loan  portfolios  for  clients  including  banks,  private  equity 
houses and specialist lenders.

We  acquire  loan  portfolios  from  financial  institutions  that  are  either 
restructuring or refocussing their activities and focus on the acquisition 
and servicing of paying (either fully or semi-performing) accounts. Idem 
Capital does not actively compete to acquire non-paying portfolios.

Shift towards performing loans

Performing loans

Discounted purchases

n
o

i
l
l
i

m
£

700

600

500

400

300

200

100

0

2015

2016

2017

2018

2019

79,000

customers

We  target  those  portfolios  where  the  most  benefit  can  be 
derived  from  our  core  credit  profiling  and  administration 
skills,  focussing  on  disciplined  analysis  and  evaluation  of 
portfolio  cash  flows  on  potential  acquisitions.  We  seek  to 
make purchases which will augment the Group’s organic loan 
originations.

Idem  Capital  has  managed  more  than  one  million  customer 
accounts  and  we  are  proud  of  the  reputation  we  have 
established for customer service. We assist our customers in 
managing their accounts and strive to create fair, affordable 
and sustainable repayment solutions.

PAGE 20  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsLoans secured on propertyIdem Capital loan portfolio by valueMotor financeUnsecured loans56%34%10% 
Funding

The Group’s principal source of funding for new lending is its range of savings products offered to UK households where the Group seeks to 
offer simple understandable products at competitive rates. Other funding for lending is derived from the efficient use of Bank of England 
funding schemes, while securitisation continues to fund much of the back book and is used tactically, including a major transaction in the 
year. Central funding is provided through corporate and retail bonds.

Savings

Retail deposit balances form the mainstay of the Group’s funding, 
with the capacity to support significant balance sheet growth.

The  UK  household  savings  market  is  £1.2  trillion,  so  provides  a 
deep  and  liquid  source  for  the  Group’s  funding.  Costs  for  this 
funding remain low.

Paragon Bank offers a range of safe, simple and transparent Easy 
Access, ISA, Notice and Fixed Term savings accounts. Our regular 
survey  of  new  savings  customers  demonstrates  a  high  level  of 
satisfaction with our products and our online application process.

The  online  distribution  process  has  been  augmented  during  the 
year  by  the  addition  of  digital  banking  and  wealth  management 
platform relationships.

Central bank funding

The Group uses facilities provided by the Bank of England under 
the TFS, ILTR and FLS schemes to support lending growth. These 
schemes  provide  cost  effective  funding  so  long  as  appropriate 
targets are met.

Wholesale funding

The Group has a core expertise in securitisation and other debt. 
Securitisation and other wholesale debt markets are accessed on 
a tactical basis, when appropriate.

launched 

The  Group 
its  first  SONIA  referenced  mortgage 
securitisation in the period consolidating its position as one of the 
main issuers in the market.

£29,000

average deposit

180,000

customers

+65

Net promoter score for 
savings account opening1

£364.3

million raised 
in the year

1Net Promoter Score of +65 for savings account opening process based on online survey of 3,900 savings customers between 1 October 2018 and 30 September 2019.

PAGE 21  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA2.2    Principal risks

There are a number of potential risks and uncertainties to which the Group is exposed and which could impact significantly on its ability to 
conduct its business successfully. These are summarised below.

Category

Business

Risk

Economic

Concentration

Transition

Credit

Customer

Description

The Group could be materially affected by a severe downturn in the UK economy, 
as its income is wholly derived from activities within the country. The likelihood of 
this occurring has become more difficult to forecast given the continuing material 
uncertainties regarding the UK’s withdrawal from the European Union (‘EU’), and the 
unstable UK political climate.

A material downturn in economic performance could reduce demand for the 
Group’s loan products, increase the number of customers that default on their 
loans and cause security asset values to fall.

The Group’s business plans could be particularly affected by any material change 
in the operation of the UK private rented sector and / or further regulatory 
intervention to control buy-to-let lending.

Failure to manage major internal reorganisations or integrate acquired businesses 
safely and effectively could adversely affect the Group’s business plans and 
damage its reputation.

Failure to target and underwrite credit decisions effectively could result in 
customers becoming less able to service debt, exposing the Group to unexpected 
material losses.

Counterparty

Failure of an institution holding the Group’s cash deposits or providing hedging 
facilities for risk mitigation could expose the Group to loss or liquidity issues.

Conduct

Fair outcomes

Operational

People

Systems

Regulation

Liquidity and Capital

Funding

Failure to deliver fair outcomes for its customers could impact on the Group’s 
reputation, its ability to meet its regulatory obligations and its financial 
performance.

Failure to attract or retain appropriately skilled key employees at all levels 
could impact upon the Group’s ability to deliver its business plans and strategic 
objectives.

The inability of the Group’s systems to support its business operations effectively 
and / or guard against cyber security risks could result in reputational damage and 
financial loss.

Given the highly regulated sectors in which the Group operates, compliance 
failures or failures to respond effectively to new and emerging regulatory and legal 
developments could result in reputational damage and financial loss.

If access to funding became restricted, either through market movements or 
regulatory intervention, this could result in the scaling back or cessation of some 
business lines.

Capital

Proposals by the PRA, EBA, and EU to implement changes in the Basel Capital 
Regime, including changes affecting lending secured on residential property could 
have adverse financial implications for the Group.

Market

Interest rates

Reduction in margins between market lending and borrowing rates or mismatches 
in the Group balance sheet could impact profits.

Pension Obligation

Pensions

The obligation to support the Group’s defined benefit pension plan might deplete 
resources.

The Group has considered and responded to all of these risks, mitigating the exposure as far as is practicable to ensure that its risk profile 
remains within the Board’s stated risk appetite. These risks are discussed in more detail in Section B7.5.

PAGE 22  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA3
Chief Executive’s review

Nigel Terrington, Chief Executive

Strong lending growth was 
achieved across the Group’s 
businesses, with total new lending 
of £2,532.4 million, an increase of 
8.5% on the previous year...

A3.1    Strategy review 

During the year ended 30 September 2019 the Group has maintained 
its specialist lending strategy, growing its loan books and improving 
margins whilst integrating new operations acquired or developed in 
the previous year.

The Group supports the needs of its consumer and SME customers 
and  seeks  to  develop  its  presence  in  these  markets  through 
a  combination  of  specialist  product  design,  distribution  and 
underwriting  supported  by  an  efficient  operating  platform  and 
resilient technology. The Group has an outstanding through-the-cycle 
record  in  challenging  markets  with  excellent  risk  metrics,  reflective 
of  the  cautious  and  prudent  approach  it  takes  to  its  risk  appetite 
alongside its highly effective operating model.

Our  focus  on  risk  and  disciplined  underwriting  will  not  change 
going  forward,  while  our  position  in  the  markets  we  serve  will  allow 
us  to  continue  to  deliver  strong  growth.  A  focus  on  the  delivery 
of  our  organic  strategy  being  augmented  by  the  expansion  of  our 
proposition, where such developments provide an attractive risk and 
return profile.

Lending

Strong lending growth was achieved across the Group’s businesses, 
with  total  new  lending  of  £2,532.4  million,  an  increase  of  8.5% 
on  the  previous  year  (2018:  £2,333.2  million).  Combined  with  the 
disposal  of  the  Group’s  residual  interest  in  the  PM12  securitisation, 
these 
loan  book  0.5%  higher  at  £12,186.1  million  at 
30 September 2019 (2018: £12,127.8 million). More than half of this 
balance is now represented by loans originated since Paragon Bank 
was formed in 2014.

left  the 

Volumes  within  the  Mortgages  segment  remained  broadly  stable, 
with  £1,564.4  million  of  advances  and  a  portfolio  acquisition  of 
£4.2 million (2018: £1,623.2 million), with the majority of the decrease 
attributable  to  first  charge  owner-occupied  business  as  the  Group 
refocussed  its  efforts  in  that  area  in  the  light  of  adverse  market 
conditions. Overall the mortgage segment loan book reduced by 1.2% 
year-on-year to £10,344.0 million (2018: £10,473.5 million), including 
the  £24.0  million  impact  of  IFRS  9  transition  and  the  disposal  of 
£695.8  million  of  PM12  assets.  The  post-2010  buy-to-let  portfolio 
grew by 21.1% to £5,427.7 million (2018: £4,481.8 million).

Within  the  buy-to-let  business  the  strategic  focus  remains  on 
specialist  landlords  who  are  becoming  the  core  investors  in  the 
UK  private  rented  sector.  The  proportion  of  completions  where 
the  customers  were  specialist 
(operating  through 
corporate  structures  and  /  or  running  large  portfolios)  increased 
from  79.3%  to  88.8%  of  the  total  with  a  corresponding  fall  in 
simple  completions.  This  effect  is  also  seen  in  the  pipeline  at 
30 September 2019, with 91.4% of the £911.7 million total relating to 
specialist cases (2018: £778.9 million with 87.8% specialist).

landlords 

PAGE 23  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCommercial Lending advances increased by 36.3%, to £968.0 million, compared to the previous year (2018: £710.0 million). Within this:

• 

 The  Group’s  development  finance  operation,  incorporating  the  Titlestone  business  acquired  in  July  2018,  advanced  £362.9  million 
(2018: £136.8 million, £320.8 million on a proforma basis)

•  Structured lending, launched in the second half of 2018 saw £49.7 million of new loans (2018: £40.6 million)

• 

 SME lending, including the Iceberg professions finance operation acquired in December 2017, advanced £406.5 million, 14.6% up on the 
£354.7 million for 2018, at improved margins

•  Motor finance lending reduced from £177.9 million to £148.9 million following a strategic focus on margin improvement 

Overall, the Commercial Lending portfolio increased by 28.1% year-on-year to £1,452.1 million (2018: £1,133.2 million).

During  2018  the  Group  sold  a  material  Idem  Capital  portfolio,  recycling  the  capital  generated  to  support  the  Titlestone  acquisition  which 
generates  attractive,  sustainable  growth  and  returns.  This  process  has  continued  during  2019,  where  strong  cash  flow  has  continued  to 
amortise the Idem Capital balances. In the absence of new Idem Capital deals that generate an acceptable risk / reward combination, capital 
has again been refocused to support growth in the Commercial Lending division.

Funding

The  Group  continues  to  pursue  its  flexible  integrated  funding  strategy  with  the  increase  in  lending  balances  funded  principally  through  an 
increase in the Group’s retail deposit balances to £6,391.9 million, 20.7% higher than the £5,296.6 million balance at the end of 2018. This 
included  increased  diversification  in  the  savings  operation’s  route  to  market,  with  presences  developed  on  external  wealth  management 
and digital banking platforms. Average pricing in the portfolio at 30 September 2019 was 1.81%, slightly higher than the 1.76% reported at 
30  September  2018  but  in  line  with  the  level  at  31  March  2019.  Retail  deposits  therefore  represent  a  highly  cost-effective  and  stable 
funding source.

In wholesale funding, the Group: 

• 

• 

launched its first SONIA referenced securitisation, raising £364.3 million through the Paragon Mortgages (No. 26) transaction

 disposed of its residual interest in the Paragon Mortgages (No. 12) PLC (‘PM12’)  securitisation, releasing £49.8 million of cash resources and 
generating a profit of £9.7 million

• 

closed out several other legacy transactions, releasing cash to the Group

Retail deposits represent the Group’s primary source of funding for new lending, whilst securitisation or other wholesale channels are used as 
and when conditions in those markets are attractive, and terms are appropriate. 

Results 

Underlying profits (before the effect of fair value movements on hedging items and the gain on PM12) increased by 5.0% to £164.4 million, from 
£156.5 million in 2018. Net interest income was 8.5% higher on an underlying basis at £278.4 million, 9.3% higher on a statutory basis, driven 
upwards by both a higher net interest margin (‘NIM’) and year-on-year increases in loan balances.

The Group’s new mortgage lending delivers higher margins than its legacy, pre-2010 portfolio. Therefore, the run-off of the legacy assets and 
their replacement with new loans enhances margins overall. Together with wider margins earned through the businesses within the Commercial 
Lending segment, the Group’s new lending activities create a structurally improving margin. NIM in the period was 2.29%, compared to 2.21% 
in 2018. 

The  Group  has  continued  to  hold  strong  levels  of  liquidity,  both  actual  and  contingent,  during  the  period  in  response  to  the  economic  and 
political uncertainties inherent in the UK’s Brexit process. Brexit has had a negative impact on sentiment across the Group’s markets during the 
period and appears set to continue as the economic and political situation develops.

The  Group’s  cost:income  ratio  in  the  year  on  a  statutory  basis  was  40.7%,  compared  to  37.8%  in  2018.  On  an  underlying  basis  (excluding 
fair  value  movements  and  gains)  the  cost:income  ratio  was  42.1%,  increased  from  40.6%  in  the  previous  year.  The  cost  base  increased  by 
£13.3 million year-on-year, including a full year of costs from 2018 acquisitions, the increased outsourced costs of the larger savings book and 
significant project-related costs (including expenses associated with the Group’s IRB application). The Group continued to make significant 
investments in technology, developing systems to provide improved service offerings to its customers and enhance operational resilience, the 
costs of which contributed to the increase in operational expenses in the period.

Careful cost management remains a key objective of the Group. Investments in new businesses, technologies and our IRB framework mitigate 
against a near term reduction in the cost:income ratio, as does the amortisation of the Idem Capital portfolio. The Board still expects to achieve 
significant operational leverage within the business, but now over the longer term.

The Group’s loan impairment costs are now reported under IFRS 9. The overall effect of the transition to the new standard was to increase the 
opening provisions on the Group’s loan assets by £27.2 million and reduce equity by £22.2 million, net of tax, although these changes did not 
impact the Group’s results for the period. 

PAGE 24  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsIFRS 9, through its focus on expected loss levels rather than the incurred loss approach of IAS 39, accelerates provision for losses, increasing 
profit and loss charges on growing books, such as many of the Group’s portfolios. The forward-looking calculation basis requires estimates to 
be made of likely future economic conditions. During the year the Group adopted a more pessimistic weighting of the economic scenarios it 
considers in its calculations, in response to the increased levels of economic uncertainty, which, under IFRS 9, will increase provision charges. 
Despite these factors, the bad debt charge increased to £8.0 million in the period, compared to £7.4 million, on an IAS 39 basis, in 2018. The bad 
debt charge was lower in the Mortgage division, but rose in Commercial Lending, reflecting its relative growth rate, and the consequent level of 
provision on performing new loans required by IFRS 9.

Buy-to-let  credit  performance  remained  strong  with  arrears  at  30  September  2019  at  0.18%,  significantly  less  than  the  market  average 
(2018: 0.11%). Commercial Lending bad debt rates also increased slightly, although still represent a very small number of cases. Overall, our 
behavioural scoring models, which act as a lead indicator of financial stress in the loan books, were stronger in all significant portfolios across 
the period.

Throughout the year the UK interest rate outlook and capital markets were affected by Brexit-led macro-economic uncertainties, impacting on 
fair value exercises carried out for accounting purposes at the year end. This created a charge of £15.1 million in respect of the revaluation of 
derivatives held for hedging (2018: gain of £1.2 million) in the income statement and an increase in the pension scheme liability in the balance 
sheet of £15.0 million since 30 September 2018, with, as a consequence, a  reduction of capital.

This fair value adjustment, combined with the inclusion of a £28.0 million gain on the disposal of an Idem Capital portfolio in the 2018 result, 
led to statutory profit before tax decreasing to £159.0 million from £181.5 million in 2018, with profit after tax reducing from £145.8 million to 
£127.4 million, after provision for tax at a rate of 19.9% (2018: 19.7%).

This  result  translates  to  basic  earnings  per  share  (‘EPS’)  on  an  underlying  basis  of  51.1  pence  per  share,  a  year-on-year  increase  of  6.0% 
(2018: 48.2 pence per share) (Appendix A). On the statutory basis basic EPS reduced by 11.6% to 49.4 pence per share as a result of the fair 
value losses in the current period and one-off gains in the prior year (2018: 55.9 pence per share). Underlying return on tangible equity (‘RoTE’)  
at 14.6% (2018: 14.0%) continued to make progress towards the Group’s long-term target of over 15% (Appendix A).

Capital and distributions

The  Group  maintains  a  strong  capital  position,  even  after  the  reductions  in  equity  from  IFRS  9  and  the  revaluation  of  the  pension 
liability.  On  an  IFRS  9  transitional  basis,  the  Group’s  CET1  capital  ratio  was  13.7%  and  its  total  capital  ratio  15.9%  (2018:  13.8%  and  16.2%) 
with  the  pension  deficit  reducing  the  ratio  at  30  September  2019  by  20  basis  points.  The  fully  loaded  CET1  and  total  capital  ratios  at 
30 September 2019, excluding the IFRS 9 transitional capital relief were 13.4% and 15.7% respectively. The UK leverage ratio remained strong 
at 6.7% on the transitional basis, 6.6% fully loaded (2018: 6.4%).

The Company’s dividend policy is underpinned by the principle of enhancing shareholder returns on a sustainable basis. The Board proposes a 
dividend for the year of 21.2 pence for 2019, an increase of 9.3% from the 19.4 pence in 2018. This results in a dividend cover ratio of 2.33 times, 
which is below the normal target of around 2.5 times but which reflects the scale of non-cash, fair value items in the 2019 results.

Following the PM12 residual sale the Company announced a share buy-back programme in July 2019, with £26.5 million (exclusive of costs) 
having been invested by the year end. The Company will seek the normal shareholder approval at its February 2020 Annual General Meeting 
(‘AGM’) to allow such programmes to take place in future if surplus capital becomes available.

The business has successfully pursued the strategy set out to investors, focussing on its specialist markets and maintaining a strong capital 
and funding base. It is well placed to deliver further progress and provide sustainable returns to shareholders. Its operating model and wide 
experience mean that the Group is positioned to respond quickly to the challenges, and to take advantage of the opportunities that will arise, 
given changes in the broader operating environment.

A more detailed discussion of the Group’s performance is given below covering: 

Lending review
A3.2

Funding review
A3.3

Capital review
A3.4

Financial review
A3.5

Operational review
A3.6

Lending, performance 
and markets

Retail deposits and 
wholesale funding 

Capital management, 
liquidity and 
distributions

Results for the period, 
assets and liabilities

Governance, people, risk 
and regulation

PAGE 25  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts  
A3.2    Lending review

The Group’s operations are organised into three divisions, based on product type, origination and servicing capabilities. This organisational and 
management structure has been in place throughout the year.

New business advances and investments in the year, together with the year end loan balances, by division, are summarised below:

Mortgages

Commercial Lending

Idem Capital

Advances and investments
in the year

Net loan balances 
at the year end

2019

£m

1,568.6

968.0

-

2,536.6

2018

£m

1,623.2

710.0

83.4

2,416.6

2019

£m

10,344.1

1,452.1

389.9

12,186.1

2018

£m

10,473.5

1,133.2

521.1

12,127.8

The Group’s loan book increased by 0.5% in the year, with new lending 8.5% higher than in the previous financial year and total advances and 
investments 5.0% higher.

A3.2.1    Mortgages

The Group’s Mortgages division offers buy-to-let first charge and owner-occupied first and second charge mortgages on residential property 
in the UK. In all its offerings, it targets niche markets where its focus on detailed case-by-case underwriting, proven rating methodology, and 
robust and informed approach to property risk differentiate it from mass market and other specialist lenders.

Housing and mortgage market

The performance of the UK mortgage and housing markets has remained subdued in the face of economic concerns arising from Brexit and 
the wider economy. New mortgage approvals, reported by the Bank of England, in the year ended 30 September 2019, at £262.9 billion had 
increased by only 2.6% from the previous year (2018: £256.3 billion), with remortgaging decreasing by 0.6% and house purchase mortgages 
increasing  by  4.9%.  This  level  of  transactions  remains  some  30.0%  below  the  peak  in  the  market  when  £375.8  billion  of  mortgages  were 
advanced in the year ended 30 September 2007. At the same time margins on mainstream mortgage lending have been squeezed as large 
lenders seek to preserve volumes.

The Nationwide House Price Index reported negligible annual growth of only 0.2%, sharply reduced from the 2.0% seen in 2018, with London and 
the South Eastern regions of England seeing a decline in prices, although house prices there remain close to their 2017 peak. Across England, 
Nationwide report house prices only 17%, on average, higher than their level in 2007 with prices outside the South East, having appreciated less. 
Growth has been at current levels for the past two years, with expectations of future increases remaining modest.

The latest survey data, as at 30 September 2019, from the Royal Institution of Chartered Surveyors (‘RICS’) UK Residential Market Survey, 
confirms this subdued position with market confidence drifting downwards, and negative short-term expectations on demand and prices, with 
some of this attributed to Brexit-related concerns amongst potential buyers. However, RICS expect some improvement in the longer term.

Buy-to-let and the private rented sector

The Group’s deep understanding and long-term experience of the buy-to-let mortgage market mean that it is well placed to serve the particular 
needs of specialist landlord customers. The impact of regulatory and tax changes on landlords in recent years has led to lenders’ strategies 
for buy-to-let polarising, with many large lenders not offering professional buy-to-let loans. This has left the Group amongst a small number of 
specialist lenders addressing the professional buy-to-let mortgage market. UK Finance (‘UKF’) has observed that landlords with portfolios of 
four or more properties comprise over a quarter of the buy-to-let lending market.

The private rented sector (‘PRS’) lettings market remains robust with RICS reporting both demand and rental levels increasing due to restricted 
supply,  partially  as  a  result  of  amateur  landlords  seeking  to  exit  the  market  in  response  to  fiscal  and  regulatory  changes  over  recent  years. 
However,  the  English  Housing  Survey  for  2018,  published  in  January  2019,  continues  to  show  the  PRS  representing  around  19-20%  of 
households, as it has for the past five years. 

These  factors  have  led  to  an  expectation  of  increasing  rents,  with  RICS  members  predicting  a  2%  increase  over  the  next  twelve  months, 
accelerating to 3% per annum up to 2024. This follows average rent increases of 1.3% in the year ended September 2019, reported by the 
Office of National Statistics (2018: 0.9%), with September data from ARLA Propertymark (‘ARLA’), the landlord’s trade body, showing 58% of 
tenants witnessing rent increases in the year (2018: 27%). ARLA data also shows more tenants renting for longer periods. These factors should 
benefit the Group’s customers and the affordability of their loans. However, reduced supply and increased rents may present difficulties for 
tenants and those seeking rented accommodation.

PAGE 26  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBuy-to-let lending in the year remained stable with UKF reporting new advances of £39.9 billion, the same value as in the previous year. Much 
of this activity represents refinancing by landlords, with 71.4% of new advances by value representing remortgages (2018: 70.4%). The trend 
in favour of longer-term fixed interest rates has also continued, both across the industry and in the Group’s own lending, with over half of new 
lending at rates fixed for five years. This trend is expected to reduce remortgage activity in the short-term as product maturity terms increase.

The numbers of new buy-to-let mortgages reported by UKF over the past four years are set out below.

Number of new buy-to-let mortgages

UKF

These  overall  movements  do,  however,  conceal  a  more  mixed  picture,  with  smaller  landlords  less  active  while  activity  amongst  specialist 
landlords remains more positive.

The Group considers that its support for the PRS, through the buy-to-let mortgage market, contributes to housing provision for a significant 
number  of  families  and  it  seeks  to  use  its  position  as  a  lender  to  drive  up  standards  of  housing  provision  through  its  interaction  with  its 
landlord customers.

Lending activity

The Group’s new lending activity in the segment during the year is set out below.

Originated assets

First charge buy-to-let

First charge owner-occupied

Second charge

Acquired assets

2019

£m

2018

£m

1,480.5

1,495.5

11.9

72.0

1,564.4

4.2

1,568.6

56.5

71.2

1,623.2

-

1,623.2

Total  mortgage  originations  in  the  Group  reduced  by  3.6%  in  the  year.  The  majority  of  this  decrease  arose  from  owner-occupied  lending, 
where the offering was scaled back in the year. This reflects the Group’s focussed approach to balancing acceptable levels of risk and return in 
lending decisions. 

In  addition  to  the  loans  originated  a  further  portfolio  of  seasoned,  largely  performing,  buy-to-let  loans  was  purchased  from  a  third  party  in 
June 2019 for £4.2 million. This purchase was facilitated by the Idem Capital team but is reported within the Mortgages division as the assets 
are similar to the segment’s other assets and administered by the mortgage servicing team.

PAGE 27  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsnumberQ4 2015Q1 2016Q2 2016Q3 2016Q4 2016Q1 2017Q2 2017Q3 2017Q4 2017Q1 2018Q2 2018Q3 2018Q4 2018Q1 2019Q2 2019Q3 2019PurchaseRemortgage50,00040,00030,00020,00010,0000Buy-to-let

The  Group’s  buy-to-let 
levels 
(2018: £1,495.5 million). The pipeline of buy-to-let loans in process at the year end was £911.7 million, an increase of 17.0% on the position a 
year earlier (2018: £778.9 million). 

largely  stable  year-on-year,  reducing  by  1.0%  from  2018 

lending,  at  £1,480.5  million,  remained 

In the professional buy-to-let market the Group’s strategy of focussing on specialist customers (those operating through corporate structures 
and  those  with  larger  portfolios)  has  delivered  positive  results.  These  are  the  customers  best  suited  to  the  Group’s  service  model  and  this 
targeting, coupled with a disciplined approach to underwriting and valuation, has enabled margins and retention rates to be increased while 
providing  the  customers  with  a  high  standard  of  support  for  their  business  needs.  The  analysis  of  the  Group’s  new  buy-to-let  business  by 
customer type is set out below.

Buy-to-let advances

Corporate customers

Other specialist customers

Total specialist

Non-specialist

30 September

30 September

30 September

30 September

2019

£m

812.4

502.7

1,315.1

165.4

1,480.5

2019

%

54.9%

33.9%

88.8%

11.2%

100.0%

2018

£m

656.7

528.8

1,185.5

310.0

1,495.5

2018

%

43.9%

35.4%

79.3%

20.7%

100.0%

These  advances  show  the  impact  of  the  concentration  of  buy-to-let  activity  among  more  professional  investors,  many  operating  through 
corporate  structures.  This  trend  is  set  to  continue  into  the  next  financial  year,  with  91.4%  of  pipeline  cases  relating  to  specialist  landlord 
customers (2018: 87.8%). Within this, the trend for portfolio landlords to incorporate their businesses, partly as a response to recent changes 
in the tax regime for buy-to-let, also continued.

This trend can be seen in the analysis of the Group’s buy-to-let pipeline numbers over the last three years.

Percentage of specialist pipeline cases

Number outstanding at date

The Group seeks to mitigate exposure to climate change related issues which might impact on security values, through its lending criteria. This 
includes ensuring that any property proposed as security generally has an Energy Performance Certificate (‘EPC’) rating of E or better (on a 
scale of A to G), and considering any property’s exposure to flooding risk before it is accepted as security. A detailed review of the buy-to-let 
loan book in the year indicated that less than 2.5% of security properties for which data was available were situated in postcodes with medium 
or high flood risk.

The Group sources the majority of its new buy-to-let lending through specialist intermediaries and significant investment has been made to 
ensure they receive excellent service. It was therefore gratifying that in feedback from intermediaries in the period, 84% were satisfied with 
the process of arranging a loan offer, delivering a net promoter score at offer stage of +60. Continued improvement is expected in the coming 
financial year as intermediaries and customers benefit from the Group’s investment in its service proposition and the enhanced technology to 
support it.

PAGE 28  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accountspercent31 March 201730 September 201731 March 201830 September 201831 March 201930 September 2019CorporateOther specialist1009080706050403020100Other mortgage lending

The division’s other first and second charge mortgage lending has been carefully managed to ensure that only lending with appropriate risks 
and returns is undertaken.

The  Group’s  second  charge  mortgage  lending  has  increased  marginally  by  1.1%  during  the  year,  but  remains  at  modest  levels.  The  second 
charge  market  is  currently  not  large,  with  total  lending  in  the  financial  year  reported  by  the  Finance  and  Leasing  Association  (‘FLA’)  of 
£1,207  million  (2018:  £1,031  million).  However,  much  of  the  increase  has  come  from  sub-prime  activity,  which  falls  outside  the  Group’s  risk 
appetite.  The  Group  seeks  to  target  only  that  population  of  customers  with  the  strongest  credit  quality  in  this  area,  avoiding  any  form  of 
sub-prime business, which necessarily limits the addressable market for second charge lending.

In  residential  mortgage  lending,  margins  have  been  generally  compressed  and  the  Group  has  maintained  credit  discipline  at  acceptable 
yields, meaning that the amount of new business has fallen. The opportunities for the Group in this area principally relate to highly specialised 
propositions, where the Group’s operational approach can be beneficial, including lending to the existing specialist landlord customer base. In 
the short-term only small volumes of lending are expected in this area.

Performance

The outstanding loan balances in the segment are set out below, analysed by business line.

Post-2010 assets

First charge buy-to-let

First charge owner-occupied

Second charge

Legacy assets

First charge buy-to-let

First charge owner-occupied

30 September

30 September

2019

£m

5,427.7

68.3

171.6

5,667.6

4,674.2

2.3

10,344.1

2018

£m

4,481.8

59.4

141.3

4,682.5

5,779.8

11.2

10,473.5

At 30 September 2019, the balance on the Group’s mortgage portfolio was 1.2% less than a year earlier, with £695.8 million of the reduction 
being due to the PM12 disposal. Excluding movements in the PM12 portfolio in the year, the mortgage book grew by 6.2%. Within those amounts 
the post-2010 buy-to-let book grew by 21.1%. 

The  annualised  redemption  rate  on  post-2010  buy-to-let  mortgage  assets  at  10.7%  (2018:  16.7%),  has  reduced  from  the  high  level  seen  in 
2018. This higher level of customer retention is a result of the extending profile of product maturities and the changing focus towards specialist 
landlord customers. The annualised redemption rate on pre-crisis lending, at 6.7%, is similar to that seen in the year ended 30 September 2018 
(2018: 6.0%), reflecting the pricing of those loans relative to current market offerings.

Arrears  on  the  buy-to-let  book  as  a  whole  have  marginally  increased  in  the  year  to  0.18%  (2018:  0.11%),  with  arrears  on  post-2010  lending 
standing at 0.03% (2018: 0.01%). These arrears remain very low compared to the national buy-to-let market, with UKF reporting arrears of 
0.42% across the buy-to-let sector at 30 September 2019 (2018: 0.42%). This strong performance reflects the Group’s focus in underwriting 
on the credit quality and financial capability of its customers, underpinned by a detailed and thorough assessment of the value and suitability 
of the property as security.

Second charge arrears increased to 0.38% from 0.21% in the year, as the book continues to season, with performance remaining strong, while 
the new residential lending has yet to see any arrears, although the loans are still comparatively unseasoned. 

The Group’s receiver of rent process for buy-to-let assets helps to reduce the level of losses by giving direct access to the rental flows from 
the underlying properties, while allowing tenants to stay in their homes. At the year end, 683 properties were managed by a receiver on the 
customer’s behalf, a reduction of 11.3% since 2018 (2018: 770 properties) as cases on the old book resolve and post-2010 cases perform well.

Outlook

The Group has established a significant market position in specialist buy-to-let which offers good prospects for future earnings and profitability, 
though significant expansion of volumes is not anticipated in the year ending 30 September 2020.

Although the general UK economic outlook remains uncertain, the underlying metrics within the PRS are more positive for the Group’s landlord 
customers, with market commentators largely positive. The Group is also confident that its robust approach to valuation and the loan to value 
coverage in its buy-to-let book, at 67.3% (2018: 65.7%) provide significant security in the event of a downturn. 

PAGE 29  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsLooking forward, the Group intends to broaden its offerings to its core professional landlord customers and the intermediaries supporting them 
to provide both an enhanced service and additional products tailored to their needs. Despite the political uncertainties, professional landlords 
continue to develop their businesses and expand their portfolios. With the PRS representing a fifth of households, professional landlords are 
vital  to  the  UK’s  housing  provision  and  the  Group  sees  significant  business  opportunities  in  providing  them  with  the  financial  support  that 
they require.

A3.2.2   Commercial Lending

The  Group’s  Commercial  Lending  division’s  focus  is  to  support  UK  SMEs  and  small  corporates  through  the  provision  of  various  financing 
solutions. The division has seen significant levels of investment since 2015 through both acquisition and organic business growth. 

The proposition is delivered through four key business lines: SME lending, providing finance leasing for business assets and unsecured cash 
flow lending to professional services firms amongst other products; development finance, including the operation acquired in 2018; structured 
lending; and motor finance.

The  asset  leasing  market  in  the  UK  is  substantial,  covering  some  £79.3  billion  of  outstanding  balances  at  30  September  2019 
(2018: £75.8 billion) and £33.2 billion of advances in the year then ended (2018: £30.1 billion) according to FLA data. However, a large proportion 
of this business is commodity lending in the hands of a small number of very large finance houses. It is the Group’s strategy to target niches within 
this market where its particular skill sets can be best applied, and its capital effectively deployed to optimise the relationship between growth, risk 
and return.

The  Group’s  commercial  lending  offerings  target  markets  where  there  has  historically  been  a  shortage  of  credit,  such  as  its  development 
finance  business  which  primarily  supports  smaller  housebuilders,  whose  difficulties  in  funding  new-builds  have  been  widely  reported,  and 
the structured lending business which funds small non-bank lending operations. In each of these markets the Group’s competitors are other 
smaller banks and similar sized lenders. They are markets in which the largest lenders have little presence, creating a credit availability issue for 
customers and significant opportunities for the Group.

The division’s businesses comprise specialist teams, developed internally or sourced externally to provide bespoke focus to their respective 
markets. This was highlighted in the year when the Group’s SME lending business was named as ‘Best Commercial Lender’ at the 2019 Lending 
Awards and ‘Best Specialist Finance Solutions Provider’ in the SME News Magazine’s 2019 UK Legal Awards, while being shortlisted in several 
other categories. Also at the Lending Awards, the structured lending business was named ‘Best Specialist Commercial Lender’ for 2019.

The common themes of these business lines are a deep understanding of their markets and their customer needs together with expertise in 
security valuation, collections and asset recovery. In common with the rest of the Group, the division’s focus is on the maintenance of strong 
credit standards and it does not pursue business volumes at the expense of margins.

Lending activity

A  deceleration  in  global  economic  growth  and  continued  political  uncertainty  in  the  UK  during  the  year  have  had  an  adverse  impact  on  UK 
business investment, however this has not led to a reduction in the Group’s volumes. 

The Group’s focus across all the Commercial Lending business lines in the year has been on growing the scope of its operations to address a 
wider range of funding propositions for SME customers, while enhancing service, maintaining credit discipline and improving yields.

The SME leasing operation has strengthened its position in core hard-assets and expanded into soft-asset financing. The Group’s development 
finance and structured lending businesses have also increased their scope. 

The  UK  government  retains  its  target  of  delivering  300,000  new  homes  by  the  mid-2020s,  which  will  require  a  significant  uplift  in  current 
construction  levels  (in  2017/18  222,000  new  homes  were  built),  providing  opportunities  for  the  Group’s  customers  in  the  construction  and 
property development fields.

The  Group’s  Commercial  Lending  exposure  has  increased  overall  by  28.1%  in  the  year  to  £1,452.1  million  (2018:  £1,133.2  million).  The  new 
lending activity in the segment during the year is set out below.

2019

£m

362.9

406.5

49.7

148.9

968.0

2018

£m

136.8

354.7

40.6

177.9

710.0

Development	finance

SME lending 

Structured lending

Motor	finance

PAGE 30  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsDevelopment finance

The Group’s development finance business was significantly expanded by the acquisition of Titlestone in July 2018. The period since then has 
been positive with the Group’s organically developed activities being integrated with the acquisition to deliver operational efficiencies, and the 
focus of the combined business refined.

The Group’s target customer in this market is a small to medium sized developer of UK residential property. The projects funded have an average 
size of approximately £5 million and are generally focussed on the more liquid parts of the residential market, avoiding developments with high 
unit values. While the business has been concentrated in the South-East of England to date, with 51.7% of balances at 30 September 2019 
located in London and the South-East, the Group’s strategic objective is to lend more widely across the UK. Central London property hot-spots 
have been largely avoided.

Activity  in  the  Group’s  target  market  has  held  up  well  in  the  year,  with  enquiry  levels  consistent  with  previous  periods.  However,  economic 
uncertainty  has  led  to  some  developers  taking  longer  to  commence  projects  and  there  has  been  additional  caution  amongst  larger  scale 
developers, evidenced in lengthening periods between facility agreement and the first drawdown. 

The successful combination of the Group’s original Paragon Development Finance business with Titlestone has seen lending volumes increase 
from  £136.8  million  in  2018  to  £362.9  million  in  2019.  However,  the  2018  figure  only  includes  post-acquisition  advances.  On  a  proforma, 
like-for-like basis, the 2018 volumes were £320.8 million. The underlying £42.1 million (13.1%) increase represents the distribution benefits from 
the combination and the maintenance of the Group’s strong credit standards in this market. 

Prospects  for  the  new  financial  year  remain  encouraging,  with  undrawn  amounts  on  live  facilities  at  30  September  2019  of  £294.8  million 
(2018: £215.2m) and a post-offer pipeline of £160.9 million (2018: £151.5m), a large proportion of which would be expected to flow in to future 
completions.  Market  fundamentals  remain  strong,  albeit  tempered  by  short-term  economic  anxieties,  and  the  Group’s  extensive  property 
experience can be used to leverage future growth.

SME lending

The  SME  lending  operation  has  strengthened  its  position  in  its  core  hard-asset  leasing  market  during  the  period  and  sought  to  expand  its 
soft-asset offering. It has maintained its focus on margins and sought to support its business levels through strong customer relationships and 
service standards.

Business  generation  has  benefitted  from  an  enhanced  proposition  and  operational  efficiencies  arising  from  increasing  centralisation 
of  operations  at  the  Group’s  SME  lending  hub  in  Southampton.  New  loan  volumes  in  the  leasing  business  have  grown  by  11.4%  compared 
to  2018,  reaching  £288.7  million  (2018:  £259.2  million).  A  further  £11.6  million  of  operating  lease  assets  were  also  acquired  in  the  year 
(2018: £19.3 million). 

The  short-term  professions  finance  business,  which  includes  the  Iceberg  operation  acquired  in  December  2017,  grew  broadly  in  line  with 
expectations during the period.

As part of the centralisation process significant investments have been made in technology, while the sales teams have also been strengthened 
across the various specialist areas of the business. These developments form the first phase of a programme of business enhancements which 
will sustain growth into the future.

Structured lending

The  Group’s  structured  lending  business,  which  made  its  first  loans  in  the  second  half  of  2018  has  made  further  progress  in  the  year.  The 
structured lending unit provides senior debt to the UK non-bank lending market and deploys loans to help support ‘best-in-class’ businesses 
working across consumer and commercial lending. Transactions are structured using established and robust methodologies and secured on 
underlying  assets,  with  a  substantial  amount  of  over-collateralisation.  The  business  addresses  certain  segments  where  the  Group  may  be 
under-weight or has no exposure at all and where working with a recognised industry expert is preferable to organic expansion.

The  team,  which  has  built  a  solid  reputation  in  the  market,  expanded  in  the  year,  allowing  more  prospects  to  be  addressed.  The  structured 
lending business generally has a longer pipeline than other operations, with detailed negotiations required before a new loan can be agreed. 
There are now eight transactions in place, compared to three at the previous year end, with more prospects at various stages of development. 
The deals currently in progress are expected to provide further lending into the new financial year, while the business as a whole has good 
prospects for further expansion.

Motor finance

The Group continues to target its motor finance offerings on those specialist propositions which are not addressed by the mass-market lenders 
who control the majority of the market. This limits the potential to grow market share and the level of advances in 2019 has been below that 
achieved in 2018, in part due to a continued level of new business pricing discipline. The Group has reviewed its business model for motor 
finance following the publication of the FCA’s review of the sector. It has identified the changes required by the FCA’s proposed new rules and 
considers that is well placed to comply, compared to other market participants.

Across all business lines growth has been carefully controlled with credit quality and margins prioritised over expanding lending volumes and 
care has been taken to focus effort on those sectors or subsectors of the market most suited to the Group’s business model and most likely to 
provide it with a good return on capital.

PAGE 31  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPerformance

The outstanding loan balances in the segment are set out below, analysed by business line.

Asset leasing

Professions	finance

Invoice	finance

Unsecured business lending

Total SME lending

Development	finance

Structured lending

Motor	finance

30 September

30 September

2019

£m

492.2

46.2

18.5

19.3

576.2

506.5

88.1

281.3

2018

£m

403.4

42.6

21.8

17.3

485.1

352.8

38.7

256.6

1,452.1

1,133.2

Margins in the segment have remained strong and have reflected both the changing business mix and strategic initiatives to improve yields 
across the main product lines.

Credit quality in the development finance book has been good, and the overall performance of the projects has been in line with expectations. 
These accounts are monitored on a case-by-case basis by the Credit Risk function. At 30 September 2019 very few cases had been classified 
by the monitoring process as being likely to result in a loss, beyond a small number of Titlestone accounts identified on acquisition and allowed 
for  in  the  purchase  price  and  where  refinements  in  fair  values  at  the  acquisition  date  have  been  reflected  in  the  goodwill  valuation  during 
the year. 

The average loan to gross development value for the portfolio at the year end, a measure of security cover, was 64.8% (2018: 63.2%).

Credit  performance  on  the  division’s  finance  leasing  portfolios  remains  stable,  with  arrears  in  asset  leasing  at  0.43%  and  motor  finance  at 
1.27% (2018: 0.78% and 0.93% respectively). These compare favourably to those in the wider sector, with the FLA reporting average arrears 
for business leasing at 1.10% and car finance at 2.70% at 30 September 2019 (2018: 0.70% and 2.50%). 

Performance in the structured lending operation has been in line with expectations, with satisfactory pricing and no serious concerns with the 
operation of any of the deals. 

Outlook

The Commercial Lending segment has seen the greatest level of investment by the Group in the recent past, most notably through its acquisition 
activity in the SME lending and development finance markets. The Group has demonstrated its ability to support the needs of underserved 
customers in these important parts of the UK economy. 

Whilst  further  bolt-on  acquisitions  to  enhance  existing  operations  remain  a  possibility,  the  Group’s  focus,  having  integrated  and  embedded 
the  acquired  elements  into  its  core  risk,  operational  and  systems  processes,  is  now  to  invest  in  technological,  distribution  and  servicing 
enhancements for its commercial lending activities, optimising its proposition to customers.

The  division  seeks to  be  responsive  and  flexible in  addressing the SME  market, but  its UK  focus means that  it is  exposed to  a downturn  in 
business investment nationally. Overall, the Group has a good platform for continuing growth and increasing scale and diversity will enable a 
better return to be generated from its resources, control framework and investments in systems.

A3.2.3  

Idem Capital

The Group’s Idem Capital division includes its acquired loan portfolios, together with its pre-2010 legacy consumer accounts. Its strategic focus 
is on the acquisition of more specialist loan portfolios where it can enhance value through leveraging the Group’s origination and collections 
expertise and access to funding, and which will augment the organic origination activities of the Group. It uses its analytical skills base, which it 
sees as a core differentiator, to identify and evaluate portfolios brought to market.

The division’s profitability relies on providing a high quality service to customers when collecting on acquired assets. Many of these borrowers 
may have historically experienced financial difficulties, and its focus in collections activity is to generate fair outcomes for these customers, 
while being mindful of potential vulnerabilities. 

As part of the banking group it is able to deploy expertise in a wide variety of asset classes and access the systems development resource and 
support functions of the wider business, enabling more complex portfolios to be addressed. It also has significant experience in working in 
partnership, either as an investor or administrator, giving it access to transactions which may be unattractive on a standalone basis.

PAGE 32  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsAs part of a wider Group, Idem Capital evaluates investments on the potential return which can be achieved on Group capital compared to 
alternative opportunities in other divisions, imposing a bidding discipline on potential purchases, but is also not constrained to pursue volumes 
in order to retain critical mass, as a monoline asset purchaser might be.

Overall, Idem Capital’s success rests on understanding assets, strong analytics, advanced servicing capabilities and the efficient use of funding. 

New Business

The UK loan portfolio purchase market has remained active throughout the year despite the current levels of economic uncertainty, and the 
Group has accessed all the significant tender processes in the period. However, conditions in the market are difficult, with levels of demand and 
pricing remaining high, and several very large investors being prepared to accept returns on capital below those required by the Group.

In the face of these conditions the Group has maintained its disciplined approach to pricing and quality. It continues to target only those deals 
where its wider capabilities in administration and funding can provide a real benefit to the project and where the projected return is attractive in 
comparison to the other opportunities for the deployment of its capital.

During the period no new deals were completed which were subsequently included on the division’s balance sheet (2018: one deal) although the 
Idem Capital team was active in facilitating the £4.2 million asset purchase undertaken by the Mortgages division in the year, as noted above. In 
addition, the division undertook a limited number of reviews of opportunities that were ultimately not progressed. 

Aside  from  these,  the  main  focus  of  the  business  was  on  monitoring  the  performance  of  the  extant  portfolio  and  the  integration  of  the 
£83.4 million motor finance portfolio purchased towards the end of the previous financial year.

The Group believes that its ability to accurately evaluate a potential acquisition is a core strength and it is not willing to compromise on credit 
quality or target return levels in pursuit of volumes. Idem Capital remains on the panels of all principal UK vendors.

Performance

The value of the loan balances in the segment are set out below, analysed by business line.

Second charge mortgage loans

Unsecured consumer loans

Motor	finance

30 September

30 September

2019

£m

217.7

134.7

37.6

389.9

2018

£m

274.6

173.7

72.8

521.1

The reduction in balances is a result of the scale of collections from the brought forward loan portfolios, particularly the unsecured and motor 
finance balances, together with some minor asset disposals. 120 month Estimated Remaining Collections (‘ERC’) on acquired consumer assets 
reduced from £489.6 million at 30 September 2018 to £366.4 million at the year end, for the same reasons. 

Overall  collections  from  customers  have  held  up  well  in  the  year,  despite  the  generally  negative  economic  forecasts  for  the  UK.  Whilst 
the  division’s  second  charge  assets  are  over  10  years  seasoned,  offering  resilience  to  any  potential  downturn,  the  unsecured  assets  are 
less seasoned, and their performance will continue to be carefully monitored over the coming year.

Arrears on the segment’s secured lending business have risen slightly to 17.2% (2018: 15.8%), the increase arising from redemptions amongst 
the better performing accounts in the year. These arrears levels remain higher than the average for the sector, but this reflects the seasoning 
of the balances, and the inclusion of accounts which are currently making full monthly payments but had missed payments at some point in the 
past. Average arrears for secured lending of 8.7% at 30 September 2019 were reported by the FLA (2018: 9.4%). 

None of the division’s remaining portfolios at the year end were regarded as materially underperforming, with strong overall cash generation. 
The Group monitors actual cash receipts from acquired portfolios against those forecast in the evaluation which informed the purchase price. 
Up to 30 September 2019 such collections were 109.8% of those forecast to that point (2018: 109.7%).

The motor finance book acquired at the end of the previous financial year has been bedded in successfully, with collections currently ahead of 
plan, resulting in a reduction of 48.4% in the carrying balance, year-on-year, and only 12.1% of remaining cases in arrears at the year end. The 
success of this acquisition reflects the Group’s strategy of targeting more specialist portfolios.

Operational  improvements  have  continued  to  be  made  in  systems,  processes  and  employment  patterns  which  are  expected  to  generate 
operational efficiencies and improve both customer service and customer experience in future periods.

Outlook

The loan purchase market continues to offer opportunities for Idem Capital to invest in portfolios, either by itself or with partners, where its 
ability to leverage the skill base of the wider group can generate good returns. These deals are likely to be larger, more idiosyncratic and less 
frequently available than the average, which leads to an irregular flow of new accounts to the division.

PAGE 33  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe Group regards such investments as essentially opportunistic, and its firm belief is that the maintenance of strict discipline in this area is the 
best route to delivering an appropriate return on its investments. The division is well placed to continue the effective management of its asset 
base and to address appropriate business opportunities as they arise, however, in the absence of an acceptable return on investment, the Group 
expects to focus its capital allocation on its other operating divisions in the near term.

A3.3    Funding review

The Group’s strategic funding objective is to maintain a diversified and sustainable funding base. It accesses differing mixes of funding options 
from time to time to ensure that pricing and availability issues in any particular funding market can be mitigated, while maintaining the flexibility 
to fund new business opportunities when required.

During the year the Group has continued to emphasise the central role of retail deposits within its funding mix. This has resulted in savings 
deposits accounting for almost half the Group’s funding by the year end. 

In the wholesale markets the Group issued its first SONIA referenced securitisation transaction, Paragon Mortgages (No. 26) PLC during the 
year. It also disposed of its residual interests in the Paragon Mortgages (No. 12) PLC securitisation and repaid several other securitisation deals, 
financing them on balance sheet.

In  the  uncertain  economic  climate,  which  has  continued  throughout  the  year,  the  Group  maintained  its  policy  of  holding  strong  levels  of 
contingent liquidity and of holding larger cash balances than might otherwise be the case, with £872.1 million of cash available for liquidity and 
other purposes at 30 September 2019 (2018: £962.9 million). Further contingent liquidity was provided by undrawn warehouse facilities of 
£200.0 million (2018: nil) and assets pre-positioned to access Bank of England facilities. The contingent liquidity policy will be kept under review 
in the light of the emerging economic and political environment.

The Group has also explored new routes to the savings market in the period in order to broaden its distribution, increase the market addressed 
and create the capacity for more flexibility in its funding.

The Group’s funding at 30 September 2019 is summarised as follows:

Retail deposit balances

Securitised and warehouse funding

Central bank facilities

Tier 2 and retail bonds

Total on balance sheet funding

Off balance sheet central bank facilities

2019

£m

6,391.9

5,206.9

994.4

446.1

13,039.3

109.0

13,148.3

2018

£m

5,296.6

6,490.3

1,024.4

445.4

13,256.7

108.7

13,365.4

2017

£m

3,615.4

7,781.8

700.0

444.8

12,542.0

109.0

12,651.0

The Group’s funding has become increasingly diversified in the years following the authorisation of Paragon Bank in 2014. This is illustrated by 
the chart below which shows, for each of the year ends since 2013, the outstanding funding balance by type.

Funding by type (£m)

30 September 2013 – 2019

PAGE 34  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts£ million2013201420152016201720182019SecuritisationTier 2 bondRetail bondCentral BankRetail deposits15,00010,0005,0000The Group continues to hold both assets and liabilities where the interest rate is set by reference to LIBOR, which will be withdrawn in 2021. A 
working group is in place to oversee a transition plan managing impacts on both sides of the balance sheet. 

It is likely that a market consensus solution for LIBOR-linked instruments will emerge, which will then need to be implemented on a case-by-
case basis. The position with regard to LIBOR linked assets, where the Group has a substantial position relating to legacy mortgage lending 
is  likely  to  be  more  complex,  with  regulatory  expectations  playing  a  significant  role.  No  new  LIBOR-linked  lending  is  undertaken  without 
specific contractual terms addressing replacement benchmarks. The Group continues to carefully monitor emerging regulatory and market 
developments so that it minimises, as far as possible, any disruption on LIBOR withdrawal.

A3.3.1    Retail funding

Paragon Bank’s savings business provides customers with a range of deposit options, offering value for money and competitive rates, combined 
with the protection provided by the Financial Services Compensation Scheme (‘FSCS’). While the business currently sources the majority of 
deposits through its own website, it also has an increasing presence on wealth management platforms and is expanding to offer postal accounts. 

Retail  deposits  continue  to  represent  a  reliable,  cost-effective  and  scalable  source  of  finance  for  the  Group.  The  volume  of  retail  deposits 
has  continued  to  grow  significantly  during  the  period,  in  line  with  the  Group’s  funding  strategy,  with  balances  at  30  September  2019,  at 
£6,391.9 million, having increased by 20.7% over the year (2018: £5,296.6 million).

The Group’s share of the overall UK savings market remains small, with opportunities identified to expand the franchise. Household savings 
balances reported by the Bank of England increased by 3.7% in the year ended 30 September 2019 to £1,220.9 billion (2018: £1,177.3 billion), 
although these deposits remain overwhelmingly with clearing banks and building societies. While this market position enhances the Group’s 
funding flexibility, it does mean that rates may be influenced by the funding needs of other, larger, participants in the market, which are beyond 
the Group’s control. 

New entrants in the banking market have sought to access similar segments of the savings market as the Group, and therefore competition 
for internet-sourced deposits has increased. However, the Group’s competitive position on pricing, products and service, has meant that it has 
been able to achieve its required funding levels at attractive prices.

Savings balances at the year end are analysed below.

Fixed rate deposits

Variable rate deposits

All balances

Average interest rate

Average initial balance

Proportion of deposits

2019

%

2.02%

1.43%

1.81%

2018

%

1.94%

1.36%

1.76%

2019

£000

16

16

16

2018

£000

19

16

18

2019

%

65.0%

35.0%

2018

%

68.8%

31.2%

100.0%

100.0%

The average initial term of fixed rate deposits was 28 months (2018: 27 months). 

Market rates for new easy access accounts and one year deposits reported by the Bank of England have increased year-on-year, with rates on 
longer dated products falling, which is consistent with the picture shown above.

At 30 September 2019 the proportion of easy access deposits, which are repayable on demand, at 27.8% was a little higher than its level at the 
beginning of the year (30 September 2018: 25.5%), and represented £1,778.0 million of the balance (2018: £1,349.2 million). This percentage 
can be expected to rise going forward as the Group generates richer behavioural data to support its liquidity requirement assumptions for easy 
access business. 

PAGE 35  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe growth of the retail funding balance since the authorisation of Paragon Bank as a deposit taker in 2014 is shown below.

Retail deposits (£m)

At 30 September 2015-2019

The core route to market for the deposit proposition is through its online presence, with traffic driven by strong repeat business flows, organic 
searches, a presence on price comparison websites and recommendations from industry savings experts. This has been enhanced in the period 
by the launch of alternative deposit sources, such as investment platforms outside the main business flow. 

The  first  of  these  alternative  sources,  the  Hargreaves  Lansdown  Active  Savings  platform  came  on  stream  in  November  2018,  with  further 
relationships with Flagstone, a wealth management solution and Monzo, the digital bank, launched later in the year. These arrangements allow 
the Group to access an additional customer base, as the platforms target different demographics to its online direct savings channel. The Group 
will seek to develop such relationships further in future periods. 

The  Group’s  products,  process  and  approach  have  been  recognised  in  the  industry  and  by  customers  winning  the  ‘Best  Monthly  Interest 
Provider’  award  in  the  2019  Moneynet  awards,  its  second  consecutive  victory  in  this  category.  It  was  also  named  as  ‘Best  Online  Cash  ISA 
Provider’ in the 2019 YourMoney.com Awards and ‘Best Savings Provider for Existing Customers’ in the 2019 Savings Champion awards. 

In customer feedback 89% of those opening a savings account with the Group in the year who provided data, stated that they would ‘probably’ 
or ‘definitely’ take a second product (2018: 90%). The net promoter score in the same survey was +65, up from +61 for the 2018 financial year.

When customers with maturing savings balances in the year were surveyed 91% stated that they would ‘probably’ or ‘definitely’ consider taking 
out a replacement product with the Group (2018: 90%) with a net promoter score at maturity of +53, up from +50 for the 2018 financial year. 
This performance is particularly valuable to the Group, given the benefits of customer and deposit retention.

The Group’s outsourced administration platform continues to meet its needs and provides a cost-effective, stable and scalable solution in the 
medium to long-term. The Group has a close relationship with the service provider through which it seeks to enhance both its offerings and its 
customer service levels. 

The size and diversity of the Group’s deposit base is expected to continue to expand, forming the principal funding source for new lending 
activities.  This  will  be  driven  through  expanding  distribution  and  developing  the  product  range  to  serve  additional  customer  groups.  The 
guarantee provided by the FSCS scheme is likely to reduce the potential for an economic downturn to impact liquidity and the profile of the 
Group’s target customers suggests that they are likely to be more resilient than average in such circumstances. 

Overall, the savings proposition provides the Group with a stable funding platform, with a focus on term funding to manage interest rate risk and 
the ability to limit product availability to short periods of time, giving the funding channel flexibility and manageability. The additional routes to 
market enhance this flexibility.

A3.3.2   Wholesale funding

The Group’s wholesale funding comprises securitisation funding, warehouse debt and retail and corporate bonds. It has been one of the principal 
issuers of residential mortgage backed securities (‘RMBS’) in the UK over many years. Its Long-Term Issuer Default Rating was affirmed at BBB 
by Fitch in the period, albeit with a negative outlook which was applied to all the major UK banks as a result of the uncertainty surrounding the 
Brexit process. Fitch have stated that, all other things being equal, this would be removed in the event of a resolution.

The capital markets were largely quiet in the first six months of the period with rates less appealing than in previous periods. This was attributable 
to two factors, the general economic environment in the UK and the impending withdrawal of the LIBOR reference rate, which has formed the 
basis for interest charging on the majority of asset backed securities since the inception of that market. LIBOR is due to be withdrawn in 2021, 
within the lifetime of a newly issued four-year security, and UK regulators have mandated the Bank of England Sterling Overnight Index Average 
(‘SONIA’) to replace it. 

No significant SONIA-linked bonds were issued before April 2019, with much of the market waiting for a standard approach to emerge. However, 
the first issuers came to market after that point and the levels of pricing and liquidity returned to a more normal level for the rest of the year, 
despite the general economic pressures. 

PAGE 36  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts£ million201520162017201820197,0006,0005,0004,0003,0002,0001,0000The  Group  issued  its  first  SONIA  linked  transaction,  Paragon  Mortgages  (No.  26)  PLC  (‘PM26’)  in  June  2019.  PM26,  backed  by  seasoned 
buy-to-let mortgage assets, raised £364.3 million of external funding in sterling Mortgage Backed Floating Rate Notes. The senior notes, the 
only notes issued externally, were rated AAA by Fitch and Aaa by Moodys and bear interest at compounded SONIA plus a margin of 1.05%. It 
should be noted that margins above SONIA are typically larger than those above LIBOR, reflecting the risk-free nature of the SONIA rate. The 
deal also generated internally held rated notes which may either be sold later or used as collateral for Bank of England or other repo facilities, 
giving the Group enhanced funding and liquidity options.

On 27 June 2019 the Group sold its remaining investments and residual interest in the Paragon Mortgages (No. 12) PLC securitisation. While the 
transaction remains in place and the Group continues to manage the assets, it has no further interest in their performance and both the assets 
and the associated funding have been derecognised from the Group’s balance sheet, realising a net profit of £9.7 million as well as crystallising 
its loan participation in cash. This removed £695.8 million of low yielding securitised assets from the Group’s balance sheet and, consequently, 
reduced its encumbrance ratio, while improving yields.

During the year the Group paid down five further securitisation transactions. These included two funding legacy mortgages and the Group’s 
remaining consumer finance transaction. These transactions between them had £95.8 million of notes outstanding at 30 September 2018 and 
had some of the highest funding costs among the legacy arrangements. Additionally, two transactions funding post-2010 mortgages were paid 
down, having reached their optional call dates. After the year end, notice was given on a further post-2010 mortgage transaction. Further such 
refinancing transactions should be expected over the coming years. 

A further funding option is provided by wholesale warehouse funding, which provides standby capability, particularly in the event of market 
disruption  elsewhere,  where  funds  need  to  be  deployed  rapidly  or  as  an  alternative  to  retail  deposit  funding  for  liquidity  purposes  or  in  the 
process of building a portfolio of loan assets for securitisation. During the period a new £200.0 million facility was agreed with Bank of America 
Merrill Lynch, carrying an interest rate of LIBOR plus 0.95%.

A3.3.3   Central bank facilities

The  Group  has  continued  to  make  use  of  facilities  offered  by  the  Bank  of  England  to  support  its  lending  to  households  and  businesses.  Its 
drawings  under  the  Term  Funding  Scheme  (‘TFS’)  remain  in  place  and  provide  £944.4  million  of  the  Group’s  funding  (2018:  £944.4  million), 
with  all  drawings  remaining  in  place  until  at  least  2021.  The  Group  also  utilised  the  Indexed  Long-Term  Repo  scheme  (‘ILTR’)  for  six-month 
borrowings, with £50.0 million outstanding at the period end (2018: £80.0 million).

The Group’s liquidity drawdown under the Funding for Lending Scheme (‘FLS’), which provides liquidity of £109.0 million (2018: £108.7 million) 
remained in place throughout the period. The terms of this facility are such that neither the drawing nor the liquidity provided appear on the 
Group’s balance sheet.

The Group has also pre-positioned further mortgage loans and certain other assets with the Bank of England to act as collateral for further 
drawings on central bank funding lines, if and when required, providing access to liquidity of up to £1,095.0 million. It can also use the retained 
notes in recent securitisation transactions, which are externally rated, for this purpose. 

The Group will continue to utilise central bank facilities in future, subject to availability, as part of its integrated funding framework.

A3.3.4   Summary

The  Group’s  diversified  funding  position,  with  strong  wholesale  and  retail  franchises  gives  it  a  strong  position  in  the  face  of  economic 
uncertainties. This reduces its exposure to issues affecting any particular funding source and allows it the flexibility to raise funds in accordance 
with its own market assessments, rather than being forced into sub-optimal transactions for short term reasons. This base delivers a robust and 
adaptable position going forward, supporting the Group’s overall business strategy and aspirations.

Further information on all the above borrowings is given in notes 32 to 36.

PAGE 37  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA3.4    Capital review

The  Group’s  capital  policy  aims  to  provide  appropriate  returns  to  shareholders,  whilst  maintaining  prudent  levels  of  capital  to  support  its 
strategic objectives going forward. The maintenance of strong regulatory capital and liquidity positions to safeguard its depositors is also a 
principal strategic objective. 

For regulatory purposes the Group’s capital comprises shareholders’ equity and tier 2 bonds. It has no outstanding AT1 issuance, but has the 
capacity to issue such securities, if considered appropriate, under an authority granted by shareholders at the 2019 AGM, which will be proposed 
for renewal at the forthcoming meeting.

A3.4.1    Dividends and distribution policy

The Company’s previously announced dividend policy of paying out approximately 40% of consolidated earnings to shareholders remains in 
place, achieving a dividend cover ratio of around 2.5 times, in ordinary circumstances. During July 2019 an interim dividend of 7.0 pence per 
share was paid, determined, in accordance with the Group’s stated policy, as 50% of the previous year’s final dividend.

Following the completion of the PM12 residual sale on 27 June 2019 the Board considered the profit generated and the capital released by that 
transaction and determined that it was appropriate to return a portion of this capital to shareholders by way of a share buy-back programme. 
During the year the Group bought back 6.0 million of its ordinary shares at a cost of £26.7 million, including stamp duty and transaction expenses 
(note 44); £26.5 million excluding costs, these shares being held in treasury. Treasury shares may subsequently be cancelled. 

In determining the level of dividend for the year, the Board has considered the dividend policy, and has also taken into account the impact of 
the buy-back programme, together with the Group’s strategy, capital requirements, principal risks, the level of available retained earnings in the 
Company, its cash resources and the objective of enhancing shareholder value. The dividend policy is underpinned by the principle of enhancing 
shareholder returns on a sustainable basis and the Board is proposing, subject to approval at the Annual General Meeting on 13 February 2020, 
a dividend for the year of 21.2 pence for 2019, an increase of 9.3% from the 19.4 pence in 2018. This results in a dividend cover ratio of 2.33 
times, which is below the normal target of around 2.5 times but which reflects the scale of non-cash, fair value items in the 2019 results.

The progress of the dividend for the year is shown in the chart below.

Dividend for the year (pence)

In respect of the years 2013 - 2019

The directors have considered the distributable reserves of the Company and concluded that such a dividend is appropriate.

A3.4.2   Regulatory capital

The Group is subject to supervision by the PRA on a consolidated basis, as a group containing an authorised bank. As part of this supervision, 
the regulator will issue an individual capital requirement setting an amount of regulatory capital, defined under the international Basel III rules, 
implemented through the Capital Requirements Regulation and Directive (‘CRD IV’), which the Group is required to hold relative to its total risk 
exposure in order to safeguard depositors in the event of severe losses being incurred by the Group. 

The Group maintains strong capital and leverage ratios, with a total capital ratio of 15.9% at 30 September 2019 (2018: 16.2%) and a UK leverage 
ratio  at  6.7%  (2018:  6.4%)  (note  55(c)).  The  CET1  ratio,  13.7%  at  30  September  2019,  marginally  reduced  during  the  period  (2018:  13.8%), 
reflecting primarily the growth in the balance sheet, offset by the impact of distributions to shareholders through buy-backs and dividends. 

PAGE 38  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accountspence20132014201520162017201820192520151050The Group’s principal capital measures are set out below. It has been granted transitional relief on the adoption of IFRS 9, with the impact on 
capital being phased in over a five-year period, with only 5% of the effect being recognised in the first year. However, firms are also required to 
disclose capital measures as if the relief had not been given (referred to as the ‘fully loaded’ basis).

CET1 capital

Basic

Fully loaded

Total Regulatory Capital (‘TRC’)

Basic

Fully loaded

2019

IFRS 9

£m

922.0

900.8

1,072.0

1,050.8

2018

IFRS 9

£m

888.7

867.5

1,038.7

1,017.5

2018

IAS 39

£m

889.9

889.9

1,044.8

1,044.8

The Group’s CET1 capital comprises its equity shareholders’ funds, adjusted as required by the CRD IV rules. TRC, in addition, includes tier 2 
capital representing the Tier 2 Bonds. Additional tier 2 capital arising from credit loss allowances is no longer included in regulatory capital 
following the introduction of IFRS 9.

The Group’s capital requirements include the Pillar 1 + 2a amount which is specific to the Group and is set by the regulator. This may include 
both variable and fixed components. At 30 September 2019 this requirement was £742.9 million on the transitional basis and £741.8 million on 
the fully loaded basis (2018 (IAS 39): £727.7 million), with the increased requirement principally driven by the growth in the Group’s asset base. 

The Group’s capital must also cover the CRD IV buffers, the Counter-Cyclical (‘CCyB’) and Capital Conservation (‘CCoB’) buffers. These apply to 
all firms and are based on a percentage of total risk exposure. These buffers were both increased in the period, with the CCoB increasing from 
1.875% to 2.500%, its long-term rate, from January 2019 and the CCyB increasing from 0.5% to 1.0%, from November 2018. These increases 
in  standard  CRD  IV  buffers  have  added  over  £75.0  million  to  the  Group’s  capital  requirement.  Further  buffers  may  be  set  by  the  PRA  on  a 
firm-by-firm basis but may not be disclosed. 

The Group continues to maintain a healthy capital surplus, although this has been eroded by the 1.125 percentage point increase in the CRD IV 
buffers in the period, the introduction of IFRS 9 and the increase in the deficit on the Group’s defined benefit pension plan.

The Group’s capital ratios are set out below.

CET1 capital

Total capital ratio

UK leverage ratio

Basic

Fully loaded

Basic

Fully loaded

Basic

Fully loaded

2019

IFRS 9

£m

13.7%

13.4%

15.9%

15.7%

6.7%

6.6%

2018

IFRS 9

£m

13.8%

13.5%

16.2%

15.8%

6.4%

6.3%

2018

IAS 39

£m

13.8%

13.8%

16.2%

16.2%

6.4%

6.4%

Capital ratios remain largely in line with previous performance, with IFRS 9 transition not having a major impact.

During the year the Group has undertaken a thorough review of the risk weightings applied to its assets for capital purposes, partly in response 
to market concerns across the sector. This exercise confirmed the weightings being applied under the Standardised Approach for credit risk 
(‘SA’) and the appropriateness of the Group’s risk weighted asset values and hence its capital measures.

The regulatory authorities in the UK and EU have also continued their work to put in place the December 2017 amendments to the Basel III 
capital adequacy regime, published in the BCBS document ‘Basel III: Finalising post-crisis reforms’. This addresses both the SA for credit risk, 
presently used by the Group, and the Internal Ratings Based (‘IRB’) approach, which is based on firms’ own internal calculations and subject to 
supervisory approval. 

These proposals are expected to increase capital requirements under the SA for a number of asset classes, including buy-to-let lending, and 
introduce stricter parameters within which IRB approaches must operate. The Group has monitored developments during the year and revised 
its capital strategy where necessary.

The Group’s project to develop an IRB approach to credit risk for capital adequacy purposes has continued throughout the year. A considerable 
amount of work has been completed, using both internal and external resources, generating system enhancements as well as progressing the 
application process. However, in September 2019, the PRA published a consultation paper (CP 21/19) which would enact significant new EBA 
regulations governing IRB techniques in the UK. At the same time the CP highlighted a need for firms applying for IRB accreditation to comply 
with certain future regulatory requirements where the authorisation process is expected to extend beyond 2020. 

The  Group’s  models  already  reflect  the  most  material  requirements  arising  from  the  CP,  however,  whilst  only  a  consultation  at  this  stage, 
the Board has decided to ensure its IRB models are fully compliant with the requirements of the CP before delivering the first part of its the 
application to the PRA.

PAGE 39  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA3.4.3   Liquidity

The Group’s operational capital and funding requirements are also influenced by the Group’s policy to hold sufficient liquidity in the business 
to meet its cash requirements in the short and long-term, as well as to provide a buffer under stress. There is also a regulatory requirement to 
hold liquidity in Paragon Bank. The Board regularly reviews liquidity risk appetite and closely monitors a number of key internal and external 
measures. The most significant of these, which are calculated for the Paragon Bank regulatory group on a basis which is standardised across 
the banking industry are set out below.

LCR – Liquidity coverage ratio

NSFR – Net stable funding requirement

*Not yet a binding requirement

2019

138%

115%

2018

144%

113%

Regulatory 
minimum

100%

100%*

This shows the available liquidity at the year end to be well in excess of regulatory minimums.

A3.4.4   Capital outlook

The Board keeps the appropriate level and form of capital required by the Group under review to ensure that, in the light of the Group’s strategic 
objectives and the economic environment in which it operates, and more specifically where there are changes in the business or in regulatory 
expectations, the capital position remains prudent and sustainable, for the benefit of all stakeholders.

A3.5    Financial review

The underlying economic uncertainty in the UK over the past year has been reflected in significant shifts in the interest rate yield curve which 
have affected the Group’s results, generating fair value volatility in the profit and loss account and increasing the deficit in the Group’s pension 
plan. However, the underlying position remained positive as the Group’s long term strategy continued to bear fruit.

The  Group’s  underlying  profit  in  the  financial  year  ended  30  September  2019  (appendix  A)  increased  by  5.0%  to  £164.4  million 
(30 September 2018: £156.5 million) while on the statutory basis, including the effect of fair value losses, profit before tax decreased by 12.4% 
to £159.0 million (30 September 2018: £181.5 million). The underlying result also excludes a gain of £9.7 million resulting from the disposal of 
the Group’s residual interest in the PM12 securitisation in June 2019 (the ‘PM12 disposal’) (2018: £28.0 million gains on asset disposals). 

Earnings per share on the statutory basis reduced to 49.4 pence (30 September 2018: 55.9 pence) while increasing by 6.0% to 51.1 pence on 
an underlying basis (30 September 2018: 48.2 pence).

PAGE 40  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA3.5.1    Results for the year

CONSOLIDATED RESULTS

For the year ended 30 September 2019

Interest receivable

Interest payable and similar charges

Net interest income

Net leasing income

Gain	on	derecognition	of	financial	assets

Other income

Total operating income

Operating expenses

Provisions for losses

Fair value net (losses) / gains

Operating profit being profit on ordinary activities before taxation

Tax	charge	on	profit	on	ordinary	activities

Profit on ordinary activities after taxation

Dividend – rate per share for the year

Basic earnings per share

Diluted earnings per share

Income

2019

IFRS 9

£m

505.7

(227.3)

278.4

3.8

9.7

15.4

307.3

(125.2)

(8.0)

174.1

(15.1)

159.0

(31.6)

127.4

2019

21.2p

49.4p

48.2p

2018

IAS 39

£m

451.9

(197.3)

254.6

3.8

28.0

15.5

301.9

(114.2)

(7.4)

180.3

1.2

181.5

(35.7)

145.8

2018

19.4p

55.9p

54.2p

Underlying  net  interest  income  increased  by  8.5%  to  £278.4  million  from  the  £256.5  million  for  the  year  ended  30  September  2018 
(2018 statutory basis: £254.6 million). The growth reflects improved yields in the loan book, together with the size of the average loan book, 
which rose by 4.5% to £12,143.4 million over the year (2018: £11,626.0 million) (appendix B). 

Underlying net interest margin (‘NIM’) in the year ended 30 September 2019 increased to 2.29% compared to the 2.21% in the previous year 
(appendix B). This increase reflects the changes in product mix in the Group’s balance sheet, with new buy-to-let margins exceeding those 
achieved on the legacy book and the growing Commercial Lending division operating on still wider margins (appendix B). 

During the year the Group disposed of its residual interest in the legacy PM12 securitisation (note 7), generating a cash inflow of £49.8 million. 
As a result, the assets and liabilities of PM12 were derecognised from the Group’s balance sheet, resulting in a net gain of £9.7 million.

Excluding the gain on disposal, other operating income was little changed at £19.2 million for the year, compared with £19.3 million in 2018.

Total underlying operating income increased by 7.9% to £297.6 million (2018: £275.8 million). Total operating income on the statutory basis, at 
£307.3 million (2018: £301.9 million) also included the gain on the PM12 disposal, whereas the 2018 result included a £28.0 million one-off gain 
on Idem Capital asset disposals arising during that year. 

Costs

Underlying operating expenses increased by 11.9% to £125.2 million from £111.9 million reported in the previous year. These costs include a full 
year’s costs relating to both the Titlestone business, acquired in the second half of the last financial year and the Iceberg business, acquired in 
December 2017. During the year the Group’s average number of employees increased 1.2% to 1,365 (2018: 1,349) and with the Group’s strategic 
initiatives seeing a significant level of higher-paid individuals joining the payroll in the year, employment costs increased by 8.2% year-on-year 
(note 10). The increase in the Group’s savings balance in the period (20.7% year-on-year) also impacts operating costs, with the outsourced 
servicing fee set by reference to the balance outstanding, rather than simply rising in line with inflation.

The delivery of the Group’s strategy depends heavily on its IT infrastructure, and during the year it made substantial investments in developments 
both  to  improve  efficiency  and  to  provide  an  enhanced  experience  to  its  customers,  particularly  in  the  SME  market.  These  initiatives  were 
ongoing at the year end and will be rolled out in the future. Further systems effort was deployed to enhance cyber-security and operational 
resilience. The period’s costs also include expenditure of around £2.4 million on the development of the Group’s IRB approach, both in internal 
resources and external advice, which should generate future benefits to the Group’s capital position. Overall the Group estimates that these 
project costs comprise over £3.5 million of the cost base for the period.

PAGE 41  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThis investment for the future increased the Group’s underlying cost:income ratio in the period to 42.1% (appendix C) from the 40.6% recorded 
in 2018, although without the additional project costs and the impact of the acquisitions, this would have reduced. The control of operating 
costs remains a principal strategic priority of the Group and it applies a rigorous budgeting and monitoring process. 

Strategic disposals, such as the PM12 disposal and the Idem Capital sale in 2018, will have improved earnings per share and RoTE, however 
their impact has increased the cost:income ratio as a consequence. Over the medium term, the Group targets improvements in the cost:income 
ratio, from scale and efficiency gains, but increases in regulatory requirements, IT investments and the impact of new operations means that 
progress to a lower ratio is unlikely to be linear. 

Total  operating  expenses,  which  in  2018  included  the  costs  of  the  Iceberg  and  Titlestone  acquisition  transactions,  increased  by  9.6%  to 
£125.2 million (2018: £114.2 million), giving a cost:income ratio on a statutory basis of 40.7% (2018: 37.8%) (appendix C), with the 2018 figure 
deflated due to the size of the gains on derecognition in that period.

Impairment provisions

The Group has applied IFRS 9 in calculating its provisions for impairment for the first time in the year. As prior year charges are not required to 
be restated, the 2019 charge is not strictly comparable to that for 2018. However, the charge of £8.0 million for loan impairment has remained 
broadly similar to that for the previous year under IAS 39 (2018: £7.4 million). The cost of risk (the impairment charge as a percentage of average 
loans to customers) (appendix B) remains stable at 0.07% compared to 0.06% in 2018. 

Under IFRS 9, interest is only recognised on the net value of a credit impaired (Stage 3) loan, reducing both interest receivable and impairment 
charges. The value of this adjustment in the year was approximately £1.0 million, reducing NIM and cost of risk by approximately 1 basis point.

Careful  management  of  all  the  Group’s  loan  books  continues  to  be  a  strategic  priority,  for  both  retention  and  credit  purposes.  The  credit 
performance of the books continues to be pleasing, with that of the buy-to-let book particularly strong, compared to market averages, with 
improvements in performance on acquired consumer portfolios year-on-year and credit metrics on the Group’s newer portfolios also strong 
and in line with expectations.

Fair value movements

Yield curve movements during the period resulted in hedging instrument fair value net losses of £15.1 million (2018: £1.2 million net gains), which 
do not affect cash flow. The size of the movement in the period is mostly a result of market turbulence throughout the year, with the yield curve 
showing large fluctuations, primarily downwards, especially at month ends. Commentators have ascribed some of this to heightened political 
uncertainties in the UK over Brexit during the period, with these uncertainties carrying on into the new financial year.

This impacted particularly on the carrying values of swaps held for the purpose of hedging pipeline loan commitments, which cannot be included 
in a hedge for accounting purposes.

The fair value movements of hedged assets or liabilities are expected to be profit neutral over time, as these instruments will be held to maturity. 
As such, this item represents a timing difference. The Group remains economically and appropriately hedged.

Tax

Corporation tax has been charged at the rate of 19.9%, increased from 19.6% for the previous year. Materially all of the Group’s operations fall 
within the scope of UK taxation and the standard rate of corporation tax applying to the Group in both years was 19.0%. The Group pays tax at 
a higher rate on profits arising within its banking subsidiary.

Profits after taxation of £127.4 million (2018: £145.8 million) have been transferred to consolidated equity, which totalled £1,108.4 million at the 
year end (2018: £1,095.9 million), representing a tangible net asset value of £3.71 per share (2018: £3.59 per share) and an unadjusted net asset 
value of £4.39 per share (2018: £4.25 per share) (appendix D).

A3.5.2   Segmental results

The Group analyses its results between three segments, which are the principal divisions for which performance is monitored:

•  Mortgages, including the Group’s buy-to-let, and owner-occupied first and second charge lending and related activities

• 

 Commercial  Lending,  including  the  Group’s  asset  leasing  and  motor  finance  activities,  together  with  development  finance,  structured 
lending and other offerings targeted towards SME customers

• 

Idem Capital, including loan assets acquired from third parties and legacy assets which share certain credit characteristics with them

The Group’s central administration and funding costs, principally the costs of service areas, establishment costs, and bond interest have not 
been  allocated.  Items  excluded  from  underlying  profit  have  also  been  included  in  unallocated  costs,  as  these  are  not  included  in  divisional 
results internally.

PAGE 42  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe underlying operating profits of these business segments are detailed fully in note 2 to the accounts and are summarised below.

Segmental profit

Mortgages

Commercial Lending

Idem Capital

Gains on disposals

Unallocated central costs and other one-off items

2019

£m

167.9

43.8

48.0

259.7

9.7

(95.3)

174.1

2018

£m

144.8

19.9

78.2

242.9

28.0

(90.6)

180.3

Mortgages

The  Mortgages  division  continues  to  maintain  a  strong  market  position  in  its  core  specialist  buy-to-let  loan  market.  Strategically  targeted 
operational  initiatives  have  improved  retention  and  enhanced  NIM,  while  provisions  remain  low.  As  a  result,  the  segmental  profit  increased 
16.0% to £167.9 million (2018: £144.8 million). Net interest income increased by 12.8% to £177.8 million (2018: £157.6 million), although growth 
in the average loan book was only 1.8%, a result of the PM12 disposal in the year. The Group’s legacy mortgage assets are lower yielding than 
newer  business  therefore  asset  turnover  will  be  beneficial  to  margins.  These  effects  combined  to  deliver  a  17  basis  point  improvement  in 
segmental NIM in the period.

The PM12 disposal also provided an additional one-off gain of £9.7 million, included in unallocated items above.

The costs of the division increased as a result of higher activity levels while other income reduced marginally during the period. The overall 
result was also affected by a reduction of the impairment charge to £1.0 million (2018 (IAS 39): £5.5 million), following the transition to IFRS 9, 
where an additional write down of £24.0 million was posted against reserves.

Commercial Lending

In the Commercial Lending segment, the level of new advances generated a substantial increase in loan assets, with the segment’s loans to 
customers at 30 September 2019, at £1,452.1 million, increasing 28.4% from the position twelve months earlier (2018 (IFRS 9): £1,131.3 million). 
Growth was seen across all the major product lines with the development finance portfolio increasing 43.2% year-on-year, asset leasing 21.3% 
and structured lending 127.6%.

NIM  in  the  division  rose  by  124  basis  points  compared  with  the  year  ended  30  September  2018,  driven  by  the  additional  high-yielding 
development finance assets and a focus on enhancing yields elsewhere.

Segmental profit in Commercial Lending increased 120.1% in the year to £43.8 million (2018: £19.9 million). This is attributable to the contribution 
of operations acquired in the previous year and maturing new business lines, together with growth and enhanced focus in the ongoing sectors.

Idem Capital

The  Idem  Capital  division’s  portfolios  continued  to  generate  strong  operational  cash  flows  in  the  year  ended  30  September  2019.  No  new 
deals  were  completed  and  hence  the  average  outstanding  loan  balance  reduced  through  run-off  in  the  period,  falling  by  25.0%  in  the  last 
twelve months to £389.9 million (2018 (IFRS 9): £519.8 million). NIM reduced in the segment, a result of the recent strategic focus on acquiring 
performing books, which may have lower yields; the impact of the portfolio sale of higher yielding assets in September 2018; and strong natural 
portfolio amortisation. This impacted on segmental profit, which fell by 38.6% to £48.0 million (2018: £78.2 million).

PAGE 43  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA3.5.3   Assets and liabilities

The Group’s assets and liabilities at the year end are summarised in the balance sheet below.

SUMMARY BALANCE SHEET

30 September 2019

Intangible assets

Investment in customer loans

Derivative	financial	assets

Free cash

Other cash

Other assets

Total assets

Equity

Retail deposits

Borrowings

Pension	deficit

Other liabilities

2019

IFRS 9

£m

171.1

2018

IFRS 9

£m

169.3

12,186.1

12,100.6

592.4

225.7

999.7

220.5

855.7

238.0

1,072.6

51.7

14,395.5

14,487.9

1,108.4

6,391.9

6,648.4

34.5

212.3

1,073.5

5,296.6

7,961.2

19.5

137.1

2018

IAS 39

£m

169.3

12,127.8

855.7

238.0

1,072.6

51.7

14,515.1

1,095.9

5,296.6

7,961.2

19.5

141.9

Total equity and liabilities

14,395.5

14,487.9

14,515.1

The size of the Group’s balance sheet has remained broadly similar through the year although the underlying balances evidence the continuing 
reshaping of its operations, with increased diversity of assets and growth in the retail deposit franchise.

The Group’s loan assets include:

•  Buy-to-let and owner-occupied first mortgage assets in the Mortgages segment

•  Second charge mortgages, with new originations in Mortgages and purchased and similar legacy assets in Idem Capital

•  Other unsecured consumer lending in Idem Capital

•  Asset leasing and motor finance loans in the Commercial Lending segment, with similar purchased accounts in the Idem Capital segment

•  Professions finance, invoice finance and other finance for SME businesses in the Commercial Lending segment

•  Development finance loans in the Commercial Lending segment

•  Structured lending loans in the Commercial Lending segment

The allocation of these loan assets between segments is set out below.

Mortgages

Commercial Lending

Idem Capital

2019

IFRS 9

£m

10,344.1

1,452.1

389.9

12,186.1

2018

IFRS 9

£m

10,449.5

1,131.3

519.8

12,100.6

2018

IAS 39

£m

10,473.5

1,133.2

521.1

12,127.8

During the year the mix of the Group’s assets has been altered by the PM12 disposal, increased volumes in development finance and structured 
lending and the continuing run-off of Idem Capital assets. Movements in the Group’s loan asset balances are discussed in the lending review 
section (Section A3.2) while an analysis of the Group’s financial assets by type is shown in note 20.

PAGE 44  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsDerivatives

Movements in derivative financial assets arise principally as a result of the effect of changes in exchange rates on instruments forming cash 
flow hedges for the Group’s floating rate notes. These movements do not impact on the Group’s results, while the exchange movements have a 
broadly equal and opposite impact on borrowings.

The interest rate movements mentioned above have also driven significant changes in the valuation of derivatives held for hedging fixed rate 
loan assets or deposit liabilities, with the net carrying value switching from a £21.3 million asset at 30 September 2018 to a £70.8 million liability 
at the period end. For those derivatives forming part of a hedge for accounting purposes this movement is offset by the movement in the fair 
value adjustments against loans to customer and retail deposits.

Funding

Movements in the Group’s funding, including retail deposit balances and wholesale borrowings, are discussed in the funding review section 
(Section A3.3), with retail deposits now forming almost half of the Group’s total funding. The Group has pursued a conservative liquidity policy in 
the period, resulting in a focus on contingent liquidity arrangements and strong levels of liquid assets being held throughout the period.

Pension obligations

The accounting value of the deficit in the Group’s defined benefit pension plan (the ‘Plan’) has increased over the year ended 30 September 
2019. Gilt yields fell sharply over the year, resulting in a discount rate of 1.85%, 110 basis points less than at 30 September 2018. This effect was 
mitigated, to some extent, by the adoption of more recent market mortality assumptions and a strong performance by the Plan’s investments. 
Together these resulted in the deficit under International Accounting Standard (‘IAS’) 19 increasing to £34.5 million (2018: £19.5 million). These 
movements also generated an actuarial loss of £16.5 million before tax which was recognised in other comprehensive income (2018: gain of 
£8.9 million). 

While the valuation under IAS 19 is that which is required to be disclosed in the accounts, pension trustees generally use the technical provisions 
basis as provided in the Pensions Act 2004 to measure scheme liabilities. On this basis, the deficit at the triennial valuation date (31 March 2016) 
was  £18.0  million  and  this  had  increased  to  £29.2  million  at  30  September  2019  (30  September  2018:  £15.2  million),  representing  an  80% 
funding level (30 September 2018: 87%).

Other assets and liabilities

Sundry assets have increased as a result of the Group’s deferred tax balance becoming an asset (a result of IFRS 9 transition adjustments and 
the movement in the pension plan liability), together with the inclusion of £72.2 million of collateral which was required to be placed with banks 
as security for the Group’s swap liabilities (30 September 2018: £3.8 million). 

Within  sundry  liabilities  the  largest  movement  has  been  the  increase  in  derivative  liabilities  to  £80.5  million  from  £4.7  million  at 
30 September 2018, principally as a result of interest rate movements. 

A3.5.4   Accounting changes

On 1 October 2018 the Group adopted IFRS 9 in place of IAS 39. The new standard changes the basis of provision from incurred loss to expected 
loss, which means that although a broadly similar bad debt charge will be posted over the life of a credit impaired account, it will be recognised 
earlier. The consequence of this is that a growing portfolio, such as most of the Group’s loan books, will attract a higher provision charge than 
it would have done under the previous methodology. This has required the development of models and methodologies over a period of years, 
utilising the Group’s historic data and its experience in modelling and analytics. 

The Group published a report on its transition to IFRS 9 on 20 March 2019 which is available from the investor section of the Group’s website 
at www.paragonbankinggroup.co.uk.

The change impacted on loan asset values on the Group’s balance sheet on transition but has not had a significant impact on the profit and loss 
charge in the year. This was anticipated, as the accounting change is principally an acceleration of the impairment charge and is therefore a 
timing difference, rather than an additional loss. Within the charge, however, amounts which would have been provided in the year under IAS 39 
were included in provision brought forward under the new standard, while additional provisions, particularly for new originations, were required 
where no provision under IAS 39 would have been booked.

The  other  new  requirements  of  IFRS  9  have  not  had  a  significant  impact  on  the  Group’s  accounting  but  have  required  the  presentation 
of  significant  additional  or  expanded  disclosures.  At  the  same  time  the  Group  adopted  IFRS  15  –  ‘Revenue’,  but  this  did  not  have  a 
significant impact. 

The total effect of these changes was an increase in the Group’s impairment provisions at 1 October 2018 of £27.2 million and a reduction in 
equity of £22.4 million after tax (note 62). 

For regulatory capital purposes the CRR allows the impact of the transition to be phased in over a five year period, so that the initial impact on 
capital ratios was negligible. On a fully loaded basis the transition to IFRS 9 resulted in the Group’s CET1 ratio at 1 October 2018 reducing from 
13.8% to 13.5%. 

The  Group  will  continue  to  develop,  test  and  validate  its  IFRS  9  approach  as  more  data  becomes  available  and  market  practice  continues 
to develop.

PAGE 45  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe Group has adopted IFRS 16 – ‘Leases’ with effect from 1 October 2019. However, this change will have minimal impact on the Group’s 
results and balance sheet, increasing both assets and liabilities by around £9.0 million and not impacting on reserves or capital (note 61).

A3.6    Operational review

A3.6.1    Management and people

The Group’s people are its most significant cost, whilst also  key to its future growth and development and the medium through which its culture 
is manifested. Over 1,300 people worked for the Group throughout the period, at its Solihull headquarters and other locations across the UK. 
Training and development, together with a rigorous recruitment and selection process are a key part of the Group’s organic growth strategy, 
underpinning the strong progress made to date, and the Group’s Investors in People Champion status. 

Governance and management

During  the  period  the  Company  continued  to  comply  with  the  principles  of  the  UK  Corporate  Governance  Code  (the  ‘Code’).  On 
31 December 2018, Alan Fletcher and Patrick Newberry stepped down from the Board. Alan served as a director from 2009, including a lengthy 
term as Chair of the Remuneration Committee. Pat served first as an independent director of Paragon Bank PLC from its earliest months of 
operation in 2014, serving as chair of its audit committee, and joined the Board of Paragon Banking Group in 2017. Both left with the thanks of 
the Group and the Board for their support and dedication. 

Peter Hartill, a non-executive director since 2011, and Chair of the Audit Committee and Senior Independent Director, will be retiring at the 
2020 Annual General Meeting having served on the Board for nine years. The Group has progressed its search for a new Audit Committee Chair 
and, at the date of signing this report, hopes to be in a position to announce a new appointment, after the AGM in February 2020, subject to 
regulatory and Board approval. 

John Heron, Director of Mortgages, has also signalled his intention to retire and will be leaving in early 2020. John joined the Group in 1986 and, 
as well as being the Group’s longest-serving employee, he has been instrumental in establishing and building our buy-to-let mortgage offering. 
A robust and extensive recruitment process has completed, and the Group looks forward to welcoming Richard Rowntree to run the Mortgages 
division during the first quarter of 2020, subject to regulatory approval. 

During the period the Group has continued its review of the requirements of the new edition of the Code, which came into force for the Company 
from 1 October 2019. At the same time the Group has considered the forthcoming changes in UK rules for the disclosure of Chief Executive 
remuneration and the director’s consideration of wider stakeholder interests (‘section 172’) and new requirements for corporate governance 
and other new disclosures in subsidiary entities. No significant implementation issues were identified and appropriate measures to comply with 
the new rules have been put in place. 

The Board has also considered the governance and committee structures in preparation for the Group’s IRB application, as well as providing 
oversight to that development more generally. 

The Group’s third annual statement under the Modern Slavery Act 2015 was published on its website in March 2019. Relevant policies have 
been reviewed and updated as appropriate. All employees have completed an annual e-learning module on this subject to raise awareness and 
understanding.

People, diversity and development 

The Group continues to focus on maintaining an efficient and effective workforce, increasing employee numbers by 1.3% over the year. The 
Group maintains its accreditation from the UK Living Wage Foundation and minimum pay continues to meet the levels set by the Foundation. 

The Group prides itself on its high levels of employee retention and long service. Its annual employee attrition rate of 11.5% is below the national 
average and 27.3% of its people have over ten years’ service, with 11.5% having achieved over 20 years with the Group. We believe this is due to 
providing quality development opportunities and creating a place where people want to work, which has meant that knowledge and experience 
have been retained in each of our specialist areas. We believe our people are well positioned to support the Group’s future growth strategy.

PAGE 46  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsEmployee numbers

At 30 September and average for the year

The Group has been a signatory of the Women in Finance Charter, sponsored by HM Treasury, since 2016. The Charter’s objectives reflect the 
Group’s own aspirations for gender diversity and the Group published its first set of internal targets under the Charter in January 2017.

The  Group  submitted  its  latest  progress  report  at  30  September  2019  confirming  that  the  Group  is  making  excellent  progress  towards  its 
targets. In particular:  

•  42.7% of employees receiving management career development/leadership training are female (target 50%)

•  35.8% of the workforce are on flexible working contracts (target 10%)

•  65.9% of the flexible working available is on a part-time basis (target 50%)

Activities  under  the  Women  in  Finance  initiative  in  the  year  have  included  participating  in  cross-company  mentoring  programmes  to 
nurture  female  talent  and  diversity  training  for  all  employees.  Initiatives  are  also  in  hand  to  reduce  the  scope  for  unconscious  bias  in 
recruitment processes. 

The Hampton-Alexander (‘HA’) Review published its latest report on gender diversity in the leadership of FTSE 350 entities in November 2019. 
The Group believes that its Women in Finance primary objective is consistent with the review’s recommendation and notes that its proportion 
of female senior managers at the year end, as defined by HA, was 35.9% (2018: 29.1%). The Group is delighted to achieve its target of 35% well 
ahead of the original target date of 31 January 2022.

The Group has calculated its gender pay gap at April 2019. This calculation shows that median female pay in the Group was 31.0% less than the 
median male pay (2018: 30.7%). This is broadly in line with the results reported by other financial services companies and narrower than the 
39.1% gap for the sector reported by the Office of National Statistics in their Annual Survey of Hours and Earnings published in October 2019. 
Analysis of the gender pay gap data indicates that the Group’s gap arose principally as a result of the distribution of roles between the genders, 
highlighting the importance of the Women in Finance initiative in addressing these issues.

The Nomination Committee, as the board committee with responsibility for diversity under the new Code, has identified action on the diversity 
agenda as an important objective and during the year has taken a detailed interest in progress in these areas.

The Group’s succession planning strategy has also been an important area of focus during the year, with all Board and executive management 
roles, together with their direct reports, assessed from a leadership and specialist perspective. Immediate successors are in place for these 
roles for the short term to provide business continuity and longer-term succession plans are being developed for those with career aspirations 
and strong potential. 

In addition, the Group has introduced a specific senior leadership development programme focussed on those identified with high potential for 
future roles, to strengthen the succession plan and increase the overall talent pool required to deliver the Group’s medium to long term strategy. 
This area will remain a priority for the Board, with the assistance of the Nomination Committee, during the forthcoming year.

The Group was proud to be reaccredited with the Investors in People Gold Standard in February 2019 for a further three years. It was particularly 
pleasing to note the improvement noted by the external assessors in the areas of building capability, empowering and involving people and 
recognising and rewarding performance, as well as maintaining overall strengths in living the organisation’s values and behaviours, delivering 
continuous  improvement  and  creating  sustainable  success.  It  retains  its  status  as  an  Investors  in  People  Champion,  providing  advice  and 
support to other organisations.

During  the  year,  the  Group’s  long-standing  People  Forum  has  had  its  membership  and  terms  of  reference  refreshed  to  reflect  the  current 
organisational  structure.  This  will  also  provide  a  renewed  focus  on  the  Forum’s  objectives  of  giving  all  employees  a  voice,  nurturing  good 
employment relations, driving employee engagement and improving overall employee communications. In addition, the Forum’s role is being 
enhanced in the light of the new Code requirements on workforce engagement and will have direct access to the Board. Regular meetings with 
non-executive directors will commence from November 2019, with specific outcomes from the engagement activities being reported from 
next year.

PAGE 47  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts1,6001,4001,2001,0008006004002000Year endAverage20132012201420152016201720182019numberA3.6.2   Risk

The effective management of risk is crucial to the achievement of the Group’s strategic objectives. It operates a risk governance framework 
designed  around  a  formal  three  lines  of  defence  model  (business  areas,  risk  and  compliance  function  and  internal  audit)  supervised  at 
Board level.

During the year, the Group has continued to enhance its ability to manage all categories of risk. In particular it has focussed on:

•  The development of advanced models to enhance credit risk management and support the Group’s IRB application process

•  Enhancement of stress testing procedures to ensure the robustness of capital and liquidity positions

•  The continuing evolution and embedding of its risk appetite framework 

• 

 The  enhancement  of  its  operational  risk  capabilities,  including  the  assessment  of  critical  business  services  and  tolerances  and  the 
embedding of its operational risk management system in business areas for use on a day-to-day basis

•  The maintenance and further development of effective cyber-security controls

•  The integration of the businesses acquired in the previous year to ensure they are fully captured by the risk management framework

•  Continuing the embedding of robust data protection processes and controls to ensure compliance with the Data Protection Act 2018

During the year the Group has continued to review its exposure to emerging developments in the Brexit process, and the political uncertainties 
surrounding it, both in terms of impacts on its own activities and on the potential effect on its businesses from wider economic consequences. 
While the Group does not have operations outside the UK, this analysis addressed, in detail, the capital, liquidity and operational implications 
of the stresses which might be caused by the process. The Board assessed the output of this analysis throughout the year as the position and 
potential outcomes developed. The Group considers itself well placed to address the challenges arising, but the position remains uncertain and 
will continue to be subject to detailed monitoring going forward.

The principal challenges in the risk environment faced by the Group during the year and moving forward into 2020 include:

•  The level of change in products, funding and operations which will be required in preparation for the withdrawal of LIBOR in 2021 

• 

 Heightened  cyber-security  risks  as  a  result  of  the  increasing  sophistication  and  frequency  of  cyber-attacks  affecting  the  financial 
services sector

•  Major regulatory developments including increased focus on the impact of climate change on managing financial risks

Further details regarding the governance model, together with the principal risks and uncertainties faced by the Group, the ways in which they 
are managed and mitigated and the extent to which these have changed in the year are detailed within Section B7 of this annual report.

A3.6.3   Regulation

The Bank is authorised by the PRA and regulated by the PRA and the FCA. The Group is subject to consolidated supervision by the PRA and a 
number of its subsidiaries are authorised and regulated by the FCA. As a result, current and projected regulatory changes continue to pose a 
significant risk for the Group. 

Whilst  the  Group  is  impacted  by  a  broad  range  of  prudential  and  conduct  regulations,  given  the  nature  of  its  operations,  the  following 
developments currently in progress are of particular note:

• 

• 

• 

• 

• 

 The Senior Managers and Certification Regime (‘SMCR’) will be extended to cover a wider section of persons employed in the financial 
services sector in December 2019, with the establishment from March 2020 of a Directory of Certified Regime (CR) staff. This will increase 
the number of the Group’s employees within the SMCR and the oversight activities required to ensure compliance with the extended rules. 
These systems have been developed in the period and training modules for all impacted people have been delivered across the Group 

 SONIA (the Sterling Overnight Index Average) administered by the Bank of England is to be established as the primary sterling interest rate 
benchmark by the end of 2021, in place of LIBOR. The Bank of England and the FCA are leading efforts to develop proposals to establish 
and transition to the new regime. Appropriate steps are being considered and will be taken to manage the transition from LIBOR where it 
impacts the Group’s business, particularly regarding LIBOR linked lending products and borrowings

 The Bank of England, PRA and FCA published a discussion paper in July 2018 emphasising the importance of a firm understanding and 
ensuring its operational resilience across critical business services and processes. The Group has implemented a formal programme to 
both address the specificities of the paper and to align existing workstreams and activities to support wider resilience activities already 
being  undertaken.  The  appointment  of  a  dedicated  Operational  Resilience  manager  has  enabled  a  coordinated  approach  to  improving 
resilience capability

 Vulnerable customers continue to be a strong focus for the FCA, and the Group takes its responsibilities in this regard seriously. The Group 
welcomes the recently issued improved FCA guidance and is reviewing its current arrangements against that guidance

 In  March  2019  the  FCA  published  the  results  of  its  review  of  the  motor  finance  industry,  identifying  concerns  about  some  commission 
models used and lenders’ assessments of affordability. This was followed in October 2019 by the publishing of new regulations addressing 
these issues. The Group has reviewed the FCA’s findings and identified the required changes in its motor finance lending models. The Group 
believes it is well placed to accommodate these changes

PAGE 48  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts• 

• 

• 

 The  FCA  has  proposed  changes  to  its  responsible  lending  and  affordability  rules  to  enable  ‘mortgage  prisoners’  to  more  easily  switch 
mortgages, and to require inactive lenders, and administrators acting for unregulated entities, to write to certain customers highlighting the 
rule change, directing them to relevant sources of information. The Group has a number of accounts likely to fall into these categories and, 
when the FCA final rules are available, will take the appropriate action

 The  PRA  published  policy  and  supervisory  statements  in  April  2019,  addressing  climate  change  and  its  associated  impact  on  the 
management of financial risks within firms. These will require firms to proactively identify such risks and establish appropriate systems to 
ensure these exposures are managed and governed. The Group is currently in the process of establishing its strategy in respect of climate 
change, using the PRA’s suggested approach, to ensure it is well-positioned to address the challenges as they become better understood

 In December 2017 the BCBS published its ‘Basel III: Finalising post-crisis reforms’ document. This has clarified the proposed increase to 
the capital risk weights for buy-to-let lending under the revised standardised approach and the introduction of a capital output floor for IRB 
based on the revised standardised approach. During the period the EU, PRA and EBA have continued the process to embed the Basel III 
revisions into the UK regulatory framework and determine how their respective discretions should be applied. The proposed changes had 
been anticipated within the Group’s IRB project

Certain regulations applying in the financial services sector only affect entities over a certain size, which the Group might meet within its current 
planning horizon. The Group considers whether and when these regulations might apply to it in the light of the growth implicit in its business 
plans and puts appropriate arrangements in place to ensure it would be able to comply at that point. 

The  Group,  along  with  the  rest  of  the  UK  corporate  sector,  continues  to  lack  clear  visibility  on  potential  regulatory  changes  that  may  be 
introduced following the UK’s exit from the EU, if and when that occurs. However, given the nature and scope of its operations, it does not have 
any EU passporting issues that need to be considered.

The governance and risk management framework within the Group continues to be developed to ensure that the impacts of all new regulatory 
requirements are clearly understood and mitigated as far as possible. Regular reports on key regulatory developments are received at both 
executive and board risk committees.

Overall, the Group considers that it is well placed to address all the regulatory changes to which it is presently exposed.

A3.7    Conclusion

We are delighted to report another excellent financial and operational performance, underpinned by our effective diversification strategy and 
focus on specialist lending. Volumes, profits and dividends are up strongly, and we are moving closer to our medium-term target of over 15% 
return on tangible equity. 

The  Group’s  transformation  to  a  broadly  based  specialist  banking  group  has  continued  over  the  last  year.  Our  customers  have  increasingly 
complex needs which are supported by ongoing technology investments and the deep experience of our employees. This approach, alongside 
a disciplined and prudent risk appetite,  has enabled us to achieve strong lending growth at improving margins, whilst maintaining an exemplary 
credit performance.

Whilst there is uncertainty in the environment we have prepared well and look forward with optimism to the opportunities ahead.

Nigel Terrington
Chief Executive

26 November 2019

PAGE 49  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA4
Future prospects

The Code requires the directors to consider and report on the future prospects of the Group. In particular it requires that they: 

• 

• 

 Explain how they have assessed the prospects of the Group and whether, on this basis, they have a reasonable expectation that the Group 
will be able to continue in operation (the ‘viability statement’)

 State whether they consider it is appropriate for the Group to adopt the going concern basis of accounting in the preparation of the financial 
statements presented in Section D (the ‘going concern statement’)

In addition, Listing Rule LR9.8.6 R(3) requires the directors to make these statements and to prepare the viability statement in accordance 
with the ‘Guidance on Risk Management, Internal Control and Related Financial and Business Reporting’ published by the Financial Reporting 
Council (‘FRC’) in September 2014.

The business activities of the Group, its current operations and those factors likely to affect its future results and development, together with a 
description of its financial position and funding position, are described in the Chairman’s Statement in Section A1 and Chief Executive’s review in 
Section A3. The principal risks and uncertainties affecting the Group, and the steps taken to mitigate these risks are described in Section B7.5.

Section B7 of this annual report describes the Group’s risk management system and the three lines of defence model which it is based upon.

Note 55 to the accounts includes an analysis of the Group’s working and regulatory capital position and policies, while notes 56 to 59 include 
a detailed description of its funding structures, its use of financial instruments, its financial risk management objectives and policies and its 
exposure  to  credit,  interest  rate  and  liquidity  risk.  Critical  accounting  estimates  affecting  the  results  and  financial  position  disclosed  in  this 
annual report are discussed in note 65.

Financial forecasts

The  Group  has  a  formalised  process  of  budgeting,  reporting  and  review.  The  Group’s  planning  procedures  forecast  its  profitability,  capital 
position, funding requirement and cash flows. Detailed annual plans are produced for two-year periods with longer term forecasts covering a 
five-year period, which include detailed income forecasts. These plans provide information to the directors which is used to ensure the adequacy 
of resources available for the Group to meet its business objectives, both on a short-term and strategic basis.

The plans for the period commencing on 1 October 2019 have been approved by the Board and have been compiled taking into consideration 
the  Group’s  cash  flow,  dividend  cover,  encumbrance,  liquidity  and  capital  requirements  as  well  as  other  key  financial  ratios  throughout 
the period. 

Current  economic  and  market  conditions  are  reflected  at  the  start  of  the  plan  with  consideration  given  to  how  these  will  evolve  over  the 
plan period and affect the business model. The plan is compiled by consolidating separate income forecasts for each business segment and 
securitisation vehicle to form the top-level projection for the Group. This allows full visibility of the basis of compilation and enables detailed 
variance analysis to identify anomalies or unrealistic movements. Cost forecasts and new business volumes are agreed with the heads of the 
various business areas to ensure that targets are realistic and operationally viable. 

During this process, sensitivity analysis is also carried out on a number of key assumptions that underpin the forecast to evaluate the impacts of 
the Group’s principal risks on profit, capital, liquidity, cash flow and other key metrics. This is further stress tested as part of the Group’s Internal 
Capital Adequacy Assessment Process (‘ICAAP’), using a number of severe downside scenarios.

Risk assessment

During  the  year,  the  directors,  as  members  or  attendees  of  the  Risk  and  Compliance  Committee  undertook  reviews  on  a  quarterly  basis 
which included:

•  Reviews of the principal risks facing the Group

•  Consideration of new or emerging risks and regulatory developments

•  Consideration and challenge of management’s rating of the various risk categories to which the Group is exposed

•  Consideration of the Group’s compliance with the risk appetites set by the Board and the continuing appropriateness of these risk appetites

• 

 Consideration  of  the  root  causes  and  impact  of  material  risk  events  and  the  adequacy  of  actions  undertaken  by  management  to 
address them

PAGE 50  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsDuring the year, directors held focussed in-depth sessions to review risk and risk management as part of the annual strategy day. The results of 
this exercise were fed back into the Group’s risk management process.

Throughout the year, the directors received and discussed analyses of the potential impacts of the Brexit process on the Group. This included 
consideration of regulatory impacts, impacts on the Group’s markets and customers, and impacts on the Group from general economic effects. 
The results of these considerations fed into the Group’s forecasting and risk assessment.

In addition, the directors specifically considered the impact on risk and viability through review and approval of key risk assessments for the 
Group, including the ICAAP, Internal Liquidity Adequacy Assessment Process (‘ILAAP’) and its Recovery Plan (‘RP’).

At the year end the directors reviewed their on-going risk management activities and the most recent risk information available to confirm the 
position of the Group at the balance sheet date.

The directors concluded that those activities, taken together, constituted a robust assessment of all of the principal risks facing the Group, 
including those that would threaten its business model, future performance, solvency or liquidity. These principal risks are set out in Section 
B7.5 of the Risk Management Report.

 Availability of funding and liquidity

The Group’s retail deposits of £6,391.9 million (note 31), accepted through Paragon Bank, are repayable within five years, with 67.8% of this 
balance (£4,333.0 million) payable within twelve months of the balance sheet date. The liquidity exposure represented by these deposits is 
closely monitored; a process supervised by the Asset and Liability Committee. The Group is required to hold liquid assets in Paragon Bank to 
mitigate this liquidity risk. At 30 September 2019 Paragon Bank held £646.4 million of balance sheet assets for liquidity purposes, in the form 
of central bank deposits (note 19). A further £109.0 million of liquidity was provided by the Bank of England FLS, bringing the total to £755.4 
million. 

Paragon Bank manages its liquidity in line with the Board’s risk appetite and the requirements of the PRA, which are formally documented in 
the Board’s approved ILAAP. The Bank maintains a liquidity framework that includes a short to medium term cash flow requirement analysis, a 
longer-term funding plan and access to the Bank of England’s liquidity insurance facilities, where pre-positioned assets would support drawings 
of £1,095.0 million. Holdings of the Group’s own mortgage backed loan notes can also be used to access the Bank of England’s liquidity facilities.

The  Group’s  securitisation  funding  structures,  described  in  note  58,  ensure  that  a  substantial  proportion  of  its  originated  loan  portfolio  is 
match-funded.  This  proportion  was  reduced  by  the  PM12  disposal  in  June  2019,  and  increased  by  the  issue  of  the  PM26  securitisation  in 
July 2019. Repayment of the securitisation borrowings is restricted to funds generated by the underlying assets and there is limited recourse 
to  the  Group’s  general  funds.  Recent  and  current  loan  originations  are  financed  through  retail  deposits  and  may  be  refinanced  through 
securitisation where this is appropriate and cost-effective. 

The earliest maturity of any of the Group’s working capital debt is in December 2020, when the first of the Group’s retail bond issues matures.

The Group’s cash analysis continues to show a strong cash position, even after allowing scope for significant discretionary payments, and its 
securitisation investments produce substantial cash flows. 

In addition to its expertise in the securitisation market, evidenced by the PM26 and new warehouse transactions in the year, the Group has 
demonstrated  its  ability  to  raise  retail  and  corporate  bond  debt  when  required  through  its  Euro  Medium  Term  Note  Programme  and  other 
programmes. The Group’s access to debt is also enhanced by its corporate BBB rating, affirmed by Fitch Ratings in March 2019, and its status 
as an issuer is evidenced by the BBB- rating of its £150.0 million Tier 2 bond. 

As described in note 55 the Group’s capital base is subject to consolidated supervision by the PRA. Its capital at 30 September 2019 was in 
excess of regulatory requirements and its forecasts indicate this will continue to be the case.

Viability statement

In considering making the viability statement the directors considered the three-year period commencing on 1 October 2019. This aligns with 
the horizons used in the Group’s analysis of risk and includes the two years covered by the detailed group forecast, together with one year of 
the less detailed forecasting period. 

The directors considered:

•  The Group’s financial and business position at the year end, described in section A3

•  The Group’s forecasts, and the assumptions on which they were based

•  The Group’s prospective access to future funding, both wholesale and retail

•  Stress testing carried out as part of the Group’s ICAAP process

•  The activities of the Group’s risk management process throughout the period

•  Risk monitoring activities carried out by the Risk and Compliance Committee

• 

Internal Audit reports in the year

Having considered all the factors described above the directors believe that the Group is well placed to manage its business risks, including 
solvency and liquidity risks, successfully.

On this basis, the directors have a reasonable expectation that the Group will be able to continue in operation and meet its liabilities as they fall 
due over the three-year period commencing on 1 October 2019.

PAGE 51  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsWhile this statement is given in respect of the three-year period specified above, the directors have no reason to believe that the Group will 
not be viable over the longer term. However, given the inherent uncertainties involved in forecasting over longer periods, the shorter period has 
been adopted.

Going concern statement

Accounting standards require the directors to assess the Group’s ability to continue to adopt the going concern basis of accounting. In performing 
this assessment, the directors consider all available information about the future, the possible outcomes of events and changes in conditions 
and the realistically possible responses to such events and conditions that would be available to them, having regard to the ‘Guidance on Risk 
Management, Internal Control and Related Financial and Business Reporting’ published by the FRC in September 2014.

In  order  to  assess  the  appropriateness  of  the  going  concern  basis  the  directors  considered  the  Group’s  financial  position,  the  cash  flow 
requirements laid out in its forecasts, its access to funding, the assumptions underlying the forecasts and the potential risks affecting them.

After performing this assessment, the directors concluded that it was appropriate for them to continue to adopt the going concern basis in 
preparing the Annual Report and Accounts.

PAGE 52  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA5
Corporate responsibility

The Group believes that the long-term interests of shareholders, employees, customers and other stakeholders are best served by acting in a 
socially responsible manner and aims to ensure that a high standard of corporate governance and corporate responsibility is maintained in all 
areas of its business and operations.

A5.1    Non-Financial Information Statement

The Group includes information on certain environmental, social and governance matters in its strategic report in accordance with sections 
414CA and 414CB of the Companies Act 2006. 

In addition to the description of the Group’s business model, discussed in section A2, the Group’s remaining disclosures are included in this 
section A5. This includes a discussion of the Group’s risk, policies, outcomes and key performance indicators with respect to each of the areas 
set out in the Act, as follows:

Area

(a)

Environmental matters

(b)

Employees

(c)

(d)

(e)

Social matters

Respect for human rights

Anti-corruption and anti-bribery matters

A5.2    People

Reference

Section A5.3

Section A5.2

Section A5.4

Section A5.5

Section A5.6

The welfare, development and engagement of the Group’s employees are central to developing a strong culture, with employee capability and 
motivation acknowledged as being central to the delivery of the Group’s strategy. 

Engagement levels are monitored through external assessments, such as Investors in People (‘IIP’) and other external employee surveys. The 
most recent survey was via the IIP assessment in February 2019 which noted that across the 27 themes assessed, 100 out of 108 indicators 
were met with notable strengths including; a strong values-based culture, a clear people strategy that is built upon high levels of empowerment 
and devolved accountability, and a universal and strong sense of pride for delivering quality and high standards of customer service. The Group 
was  reaccredited  with  the  IIP  Gold  Standard  which  was  first  achieved  in  2013  and  it  maintains  its  IIP  Champion  Status;  a  recognised  best 
practice status awarded to less than 1% of financial services companies in the UK. The next employee engagement survey is planned to take 
place in June 2020.

PAGE 53  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsEmployment conditions

All of the Group’s employees are based in the UK and there is commitment to upholding all aspects of employment law. The Group believes 
that  its  strategic  objectives  are  best  served  by  building  a  stable  permanent  skill  base  and  therefore  minimises  its  use  of  short-term  and 
temporary staff. 

At 30 September 2019, employees on temporary or short-term contracts accounted for 2.1% of the workforce (2018: 0.9%) and no use was 
made of zero-hours contracts. The Group’s annual employee turnover for the year was 11.5% (2018: 16.1%), returning to the Group’s longer-term 
normal level.

Flexible working is actively encouraged across all areas, to promote a work-life balance for individuals and to ensure that the Group retains 
the skills and experience of its people. The Group monitors working practices to ensure that it complies with the Working Time Regulations to 
ensure no one is forced to work more than a 48 hour week over an average 17 week period. This includes the monitoring of any second jobs. 

The Group generally only employs persons over the age of 18, except in connection with apprenticeship or other training arrangements. 

Remuneration  packages  across  the  business  are  compliant  with  the  UK’s  national  minimum  wage  rates.  In  addition,  the  Group  has  been 
accredited  as  a  Living  Wage  employer  since  June  2016,  by  the  Living  Wage  Foundation.  The  independent  Living  Wage  Foundation  sets  an 
hourly rate calculated according to the cost of living in the UK which is updated annually. This is a higher rate than the government’s National 
Living Wage. Accredited employers such as the Group must not only pay this rate to their own employees, but ensure that any contractors used 
also undertake to do so.

When responding to changes in its business, the Group always seeks to minimise the requirement for compulsory redundancy, retraining and 
redeploying employees wherever possible.

The Human Resources department actively works alongside the Group’s management to recruit, develop and retain capable people.

Equality and diversity

The Group is committed to providing a working environment in which employees feel valued and respected and are able to contribute to the 
success  of  the  business,  and  to  employing  a  workforce  that  recognises  the  diversity  of  its  customers.  The  Group  has  invested  not  only  in 
management training to ensure managers are equipped to support fair working practices, but also in educating all employees to ensure the 
policy is fully embedded. 

The Group’s aim is that its employees should be able to work in an environment free from discrimination, harassment and bullying, and that 
employees, job applicants, customers, retailers, business introducers and suppliers should be treated fairly regardless of:

•  Race, colour, nationality (including citizenship), ethnic or national origins 

•  Gender, sexual orientation, marital or family status

•  Religious or political beliefs or affiliations

•  Disability, impairment or age

•  Real or suspected infection with HIV/AIDS

•  Membership of a trade union

and that they should not be disadvantaged by unjust or unfair conditions or requirements.

The Group aims to ensure that applications for employment from people with disabilities and other under-represented groups are given full 
and fair consideration and that all employees have access to the same training, development and job opportunities. Every effort is also made to 
retrain and support employees who suffer from disabilities during their employment, including the provision of flexible working to assist their 
return to work.

During this year, an automated recruitment system was introduced which automatically anonymises applicants at the first stage of selection. 
This intervention was an intended action to minimise any unconscious bias and support the Group’s equality, diversity and inclusion strategy.

The Nomination Committee, as the board committee responsible for diversity issues across the Group, oversees policies and performance on 
diversity. While the Group is confident that there is no systematic gender bias in its recruitment or remuneration practices, it is conscious of the 
underrepresentation of women at senior levels in the financial services sector and it anticipates that one of the effects of its Women in Finance 
initiative will be to erode the gender pay gap over time by increasing female representation at senior levels.

Women in Finance

The Group understands the significance and value of building strong and diverse teams, with leaders from all backgrounds. Gender diversity is 
an important element of the Group’s people strategy and the Women in Finance Charter was signed in 2016.

The Women in Finance Charter, which is sponsored by HM Treasury, is an initiative amongst financial services companies in the UK, aimed at 
promoting equality of opportunity in the workplace. The CFO is the project sponsor and progress against the Charter requirements is monitored 
by the executive management.

In January 2017 the Group’s first set of internal targets under the charter was published on its website. They include a target of 35% female 
representation in senior management roles by January 2022, increasing from 26% at the time the targets were set. All of the Group’s diversity 
targets are published on the ‘Corporate Responsibility’ section of the Group’s website, together with annual progress updates.

PAGE 54  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe  definition  of  senior  management  used  in  the  Group’s  ‘Women  in  Finance’  targets  is  the  same  as  that  used  by  the  Hampton-Alexander 
Review.  The  Group  is  pleased  to  confirm  the  proportion  of  female  senior  managers  on  this  basis  at  30  September  2019  was  35.9% 
(2018: 29.1%), reaching its objective significantly ahead of the target date.

Gender Pay

As required by legislation, the Group has calculated its gender pay gap as at April 2019. The results will be published on the government website 
and on the Group’s own website and are summarised below.

Median gender pay gap

Mean gender pay gap

Median bonus pay gap

Mean bonus pay gap

April 2019

April 2018

33.9%

41.3%

1.2%

76.9%

30.8%

36.8%

1.2%

84.6%

The median and mean pay gaps are broadly in line with the 39.1% median pay gap and 35.5% mean pay gap in the financial services sector 
reported by the Office of National Statistics in their Annual Survey of Hours and Earnings published in October 2019. They are also broadly in 
line with those for other businesses in the sector. While the gender pay gap has increased year-on-year, the Group’s initial analysis of the most 
recent  figures  indicates  that  this  is  principally  driven  by  the  Titlestone  acquisition  undertaken  between  the  two  snapshot  dates,  and  other 
changes in the staffing mix. The Group is committed to increasing the representation of women in its senior roles, which will reduce the gender 
pay gap in the longer term.

88.0% of male employees and 90.1% of female employees received a bonus (2018: 83.4% and 87.9%), as defined by legislation, which includes 
payments under the Group’s profit related pay scheme. The difference between the mean and median bonuses reflects the impact of a very 
small number of bonus payments to executive directors and other very senior staff.

The  Group  analyses  gender  pay  gap  data  on  an  ongoing  basis  as  part  of  the  Women  in  Finance  initiative,  to  identify  potential  issues  and 
determine what action might be required. However, work during the year reviewing groups of directly comparable positions did not suggest 
evidence of systematic gender bias or unequal pay practices.

The Group welcomes the interest in this issue generated by the public reporting of gender pay but would favour a review of the detail of the 
legislation in the light of experience to date to ensure all disclosures required are comparable and understandable.

Composition of the workforce

During the year the workforce has grown by 1.3% to 1,362 people (2018: 1,345). Information on the composition of the workforce at the year 
end is summarised below:

Employees

Number

Percentage

Management grade employees

Number

Percentage

Senior managers

Number

Percentage

Directors

Number

Percentage

2019

Females

711

52.2%

115

35.4%

7

18.9%

2

22.2%

2019

Males

651

47.8%

210

64.6%

30

81.1%

7

77.8%

2018

Females

711

52.9%

98

34.4%

5

18.5%

2

18.2%

2018

Males

634

47.1%

187

65.6%

22

81.5%

9

81.8%

Of these employees, ethnic minority employees comprised 13.4% of the workforce (2018: 11.6%) and 1.8% of management grade employees 
(2018:  1.2%).  The  definition  of  ‘senior  manager’  used  in  the  table  above  is  that  required  by  the  Companies  Act  2006  (Strategic  Report  and 
Directors Report) Regulations 2013 which differs from that used by the Hampton-Alexander Review.

PAGE 55  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsComposition of the workforce is reviewed on an annual basis and employee satisfaction with equality of opportunity is monitored as part of the 
regular employee surveys. Human Resources policies are reviewed regularly to ensure that they are non-discriminatory and promote equality 
of opportunity. In particular, recruitment, selection, promotion, training and development policies and practices are monitored to ensure that all 
employees have the opportunity to learn and develop according to their abilities.

In  June  2019  the  Group  conducted  its  third  annual  diversity  survey  to  obtain  anonymous  feedback  from  employees  on  their  age,  gender, 
ethnicity, sexual orientation, religious beliefs and disability. A positive response rate of 67% was received (2018: 72%) and, as expected, the 
survey illustrated our workforce is diverse. The results were reviewed at executive level and the action plan, agreed in line with the Group’s 
commitment to the Women in Finance Charter, was amended where appropriate. This plan includes requiring improved diversity from external 
recruitment partners, providing more flexible working opportunities and the provision of mentoring support for individuals.

Health and wellbeing

The health and wellbeing of the Group’s employees is an important element of its people strategy. It offers a cycle-to-work scheme, provides 
fruit in offices and other health benefits through employee schemes.

An internal team of emotional wellbeing volunteers, identified and trained with the support of the charity, Mind, during 2018, is now embedded 
and provides support to individuals experiencing issues within their personal life or at work, which may impact on their emotional, psychological 
or social wellbeing. Mental health awareness training was also provided to managers across the Group during the year, and a mobile app focused 
on developing and maintaining positive mental health strategies is provided to all Group employees.

Training and development

The Group has been accredited under the ‘Investors in People’ scheme since 1997 and its Gold status was confirmed again in February 2019. 
This demonstrates the Group’s commitment to the training and development of all its employees.

In addition, the Group has held Investors in People Champion status for the last six years. This is given to organisations who are seen as pioneers 
in people management practices and role models in strategic leadership and is currently held by only 1% of financial services companies in 
the UK. It involves the Group in active networking with other organisations and offering mentoring support to smaller organisations that are 
working towards gaining Investors in People status.

All employees receive an appraisal at least annually. These reviews are designed to assist employees in developing their careers and to identify 
and provide appropriate training opportunities. Appraisals also provide a method to track individual’s progress and identify opportunities to 
develop them into further roles, thereby supporting the Group’s overall succession planning objectives. 

During the year the Group joined the Women Ahead 30% Club cross-company mentoring scheme, providing 10 trained mentors to support 
female mentees from other companies, whilst nominating 10 female mentees to receive external mentoring support at the same time. Feedback 
from the first cohort was very positive and the Group will be continuing with an additional 10-person cohort for the forthcoming year.

The Group has continued to draw down on Apprenticeship Levy funds to support its development objectives and the internal Management 
Academy  was  certified  with  the  Chartered  Management  Institute  (‘CMI’)  to  facilitate  this.  There  are  typically  over  100  people  completing 
professional qualifications at any one time across the Group. The Group currently has 41 apprentices (3% of employees) registered under the 
levy scheme, utilising 47% of its levy pot in the past 12 months. These apprenticeships cover a range of specialist and operational roles including 
IT, finance, underwriting, and first line management. Whilst a higher take up would be desirable, the requirement for apprentices to spend 20% 
of their time out of the business makes identifying suitable roles challenging.

The  Group  provides  financial  support  for  professional  development  and  approximately  7.7%  of  employees  are  undertaking  professional 
qualifications at any one time. 40% of the employees achieving professional qualifications in the year were female.

During the period work has continued to embed the internal mentoring programme, accredited by the CMI, which helps to support succession 
planning  strategy  and  develop  future  leaders.  Management  development  has  been  a  core  focus  to  support  the  Group’s  wider  succession 
planning strategy, as well as developing more female employees to increase the pool of available internal candidates. The Group held a senior 
leadership conference in January 2019 and two senior leadership development centres have been held during the period.

The corporate training and development strategy focusses on providing opportunities to develop all employees and is central to the achievement 
of the Group’s business objectives. On average, employees received 6.9 days training in the year (2018: 7.5 days), which is significantly higher 
than the average figure quoted by the Chartered Institute of Personnel and Development (‘CIPD’) of between 2.8 and 3.3 days for the private 
sector. This included online training undertaken by all employees on various matters including regulatory requirements.

Recruitment

The Group remains committed to employing individuals from the communities in which it is based. We engage with local schools and colleges 
in the Solihull area, where the Group has its headquarters, through careers fairs to offer ‘employability workshops’ and to promote ourselves as 
a local employer. In addition, we have offered 11 work experience placements to local students this year. 

We also run a successful ‘refer a friend’ scheme whereby employees receive a referral fee if an individual they refer for a role passes probation. 
This year 29 individuals were successfully recruited through this scheme (2018: 55). 

PAGE 56  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsEmployees’ involvement

The  directors  recognise  the  benefit  of  keeping  employees  informed  of  the  progress  of  the  business.  The  Group  operates  a  People  Forum, 
attended by employee representatives from each area of the business, which exists primarily to facilitate communication and dissemination 
of  information  throughout  the  Group  and  provides  a  means  by  which  employees  can  be  consulted  and  provide  feedback  on  matters 
affecting them. 

The  purpose  of  the  Forum  is  to  encourage  and  develop  an  employee  voice  to  support  effective  decision  making  and  continual  business 
improvement, to protect the Group’s strong culture and to deliver good customer outcomes. During the year, the Forum has been restructured 
to  reflect  the  current  organisational  structure.  In  addition,  the  People  Forum  has  been  designated  as  the  channel  through  which  employee 
views will be communicated to the Group’s Board as required by the 2018 Code. The Forum will have direct contact with the Board, with regular 
meetings  with  the  non-executive  directors  commencing  from  November  2019.  Specific  outcomes  from  the  engagement  activities  will  be 
reported in the Annual Report from 2020.

Employees at all locations are provided with regular information on the performance and plans of the Group, and the financial and economic 
factors affecting it, through electronic information and presentations.

The Company operates a Sharesave share option scheme and a profit sharing scheme, both of which enable eligible employees to benefit from 
the performance of the business.

The directors encourage employee involvement at all levels through the appraisal process and communication between directors, managers, 
teams and individual employees.

Involvement in industry initiatives on employment standards

This year the business has provided support to external working groups focussing on employment standards organised by industry bodies such 
as UKF and the FLA.

The Group’s membership of the Investors in People Gold Club involves sharing best practice with other Gold Standard employers and it hosts 
one networking event each year.

Health and Safety

The Group is committed to providing a healthy and safe working environment for all employees, contractors and visitors to its premises, and 
those impacted by its operations in public areas. 

The Group’s principal source of health and safety related risk is in the vehicle maintenance operation of Specialist Fleet Services Limited (‘SFS’) 
undertaken at either directly controlled premises or any contracted sites. The Group aims to be compliant with all applicable health and safety 
legal requirements, and to ensure that best practice management standards are implemented and maintained across all operations.

Employees  and  contractors,  are  provided  with  appropriate  levels  of  information,  instruction,  training  and  supervision,  to  empower  them  to 
take ownership of their responsibility for a healthy and safe environment and are encouraged to report any concerns in line with health and 
safety objectives.

The Group’s occupational health and safety management system (‘OHSMS’) includes a health and safety policy, risk assessments, performance 
evaluation and regular health and safety management meetings monitoring performance, objectives and targets.

The Group has a dedicated health and safety manager who reports, ultimately, to the Chief Operating Officer, the executive committee member 
responsible. Health and safety incidents are classified as operational risk incidents for the purposes of the Group’s risk management system 
and monitored through the operational risk management system and the Operational Risk Committee (‘ORC’).

In April 2019, the Group (excluding SFS) migrated to the new standard for OHSMS and is now certified to ISO45001:2018. Compliance is audited 
bi-annually by a UKAS accredited auditor.

SFS has its own health and safety manager and OHSMS. Incidents are investigated locally with access to Group resources as required. The 
operation is currently certificated to BS:18001 and intends to migrate to ISO45001:2018 during its next compliance audit cycle.

The number of fire marshals, first aiders and other qualified personnel is monitored, and continues to be sufficient with training and adequate 
cover provided in all offices. Defibrillator machines are available at all sites.

Health and safety performance continues to be good with the number of accidents and incidents remaining at a low level. During the financial 
year ended 30 September 2019, there were no prosecutions or any enforcement action from visits by the authorities for non-compliance in 
respect of health and safety matters.

During  the  year,  only  19  incidents  were  reported  (2018:  14),  all  of  a  minor  nature  with  1  lost  time  incident  reported  under  the  Reporting  of 
Incidents, Disease and Dangerous Occurences Regulations 2013 (‘RIDDOR’) (2018: 1). 

PAGE 57  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA5.3    Environmental issues

The Group’s environmental impacts can be considered under two headings, its operational impacts and the impact of its lending products. Until 
recent periods the focus of the Group’s environmental policies has been on its own activities, which are described further below, but it is clearly 
true that the use to which customers put the funds which are advanced to them will also have an impact. This gives rise to two related issues:  

• 

• 

 Climate change and other environmental factors may increase financial risks. As an example, increased flooding risk might have an adverse 
impact on security asset valuations

 Regulatory  and  governmental  pressure  might  be  brought  to  bear  on  lenders,  amongst  other  businesses,  to  reduce  the  environmental 
impacts of their product chains

The Group already considers these types of issue in its underwriting and credit risk processes to some extent. Examples of how the Mortgage 
business  manages  its  exposure  to  climate  effects  and  seeks  to  promote  environmentally  positive  behaviour  by  customers  are  given  in 
section A3.2.1.

During April 2019 the PRA published a Policy Statement noting that climate change, and society’s response to it, present financial risks which 
are relevant to its objectives. In its view, while the financial risks from climate change may crystallise in full over longer time horizons, they are 
also becoming apparent now. The Statement sets out the regulator’s expectations of the type of strategic approach it expects firms to adopt 
in managing such financial risks.

In response to the PRA’s intervention and more widespread societal concerns, the Group is developing an enhanced approach to identifying the 
potential impacts of climate change on its business and developing a system to managing the financial risks involved.

This process is still in its early stages and the Group will report on progress in future annual reports.

Operational Impact

The Group is mainly engaged in mortgage, consumer and commercial finance and therefore the overall environmental impact of its operations 
is considered to be low.

SFS leases refuse collection vehicles to local authorities throughout the UK. SFS undertake additional aftersales activities that include servicing, 
maintenance and breakdown support, hence has the most significant potential environmental impacts. 

The  main  environmental  impacts  of  the  Group’s  other  operations  are  limited  to  universal  environmental  issues,  such  as  resource  use, 
procurement in offices and business travel.

Policy

The Group complies with all applicable laws and regulations relating to the environment. Its environmental commitments are expressed in its 
Green Charter which is approved by the CEO and kept under regular review.

The Green Charter aims to:

•  Ensure all buildings occupied by the Group are managed efficiently 

•  Encourage employees to conserve energy

•  Promote recycling by negotiating contracts and providing facilities to enable employees to recycle office waste and other used products

• 

 Control  business  travel  by  promoting  video  conferencing  between  sites  when  appropriate  and  provide  opportunities  for  employees  to 
travel to work in various ways; such as providing cycle racks

•  Ensure liaison with the local community through our Responsible Business initiatives

•  Ensure that redundant equipment is disposed of in accordance with the Waste Electrical and Electronic Equipment Regulations (‘WEEE’)

•  Ensure that all fluorescent light tubes are disposed of in a safe manner, compliant with appropriate regulation

•  Arrange for paper waste products to be recycled, securely, by third parties

Groupwide recycling and awareness campaigns are also run to reduce various forms of waste such as food, consumables or energy.

Risk management

The Group’s environmental commitment is included within the Health, Safety and Environmental policy that is approved by the CEO and the 
People Director and which is publicly displayed in its buildings. Energy data is collated by Group Property, the division responsible for managing 
the  Group’s  premises.  Consumption  figures  for  all  locations  occupied,  whether  directly  owned  or  tenanted,  are  actively  monitored.  This  is 
reported upwards to Board level.

SFS  operates  from  several  workshops  around  the  UK  and  has  exposure  to  several  waste  streams  (oils,  vehicle  parts  etc)  that  come  from 
its workshop activities. These are effectively managed under an environmental management system that is certificated to an International 
Standard – ISO14001:2015. A dedicated health and safety manager has direct responsibility for environmental issues at all SFS sites.

PAGE 58  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe  environmental  risk  inherent  in  the  Group’s  operations  is  managed  by  the  Group  Property  function,  and  is  within  the  remit  of  the  Chief 
Operating Officer. It is monitored within the Group’s operational risk management framework and is monitored by the second line Operational 
Risk function and the ORC.

The Group complies with the Energy Savings and Opportunities Scheme (‘ESOS’). This is a UK Government initiative, under an EU Directive, 
and requires the Group to identify and reduce its energy consumption. The Group is actively engaged in the data collection phase for the next 
Environment Agency compliance submission under ESOS due in December 2019.

Supply chain and procurement

The principal suppliers of the Group comprise its outsourced savings administrator, legal and professional services providers, building lessors 
and IT service providers. They therefore are exposed to similar operational environmental risks to those of the Group.

The  Group  remains  committed  to  identifying,  targeting  and  addressing  inefficiencies  within  its  supply  chain.  The  procurement  function  is 
currently working with key suppliers to identify solutions to continue to reduce the environmental impacts of our business activities whether 
direct or indirectly.

All pre-printed stationery items used by the Group are from renewable sources certified by FSC. 80.3% of the purchased electricity in the year 
was obtained from sources certified as renewable by the Office of Gas and Electricity Markets (‘OFGEM’).

Environmental initiatives

The Group’s environmental initiatives in the period include:

•  Sourcing electricity for the Group’s largest sites from 100% renewable energy sources

• 

• 

 Increasing the proportion of sustainably sourced paper in printers and photocopiers. This now covers approximately 93% of the Group’s 
operations

 Notifying shareholders than half-year financial reports will only be available via our website from 2020, to reduce the environmental impact 
from shareholder communications

The  financial  year  ending  30  September  2020  will  see  objectives  being  established  against  current  energy  performance  to  further  reduce 
consumption through energy initiatives, new plant and technology.

Performance indicators

The  environmental  key  performance  indicators  for  the  Group,  determined  having  regard  to  the  Reporting  Guidelines  published  by  the 
Department  of  Business,  Energy  and  Industrial  Strategy  (‘BEIS’)  and  the  Department  for  Environment,  Food  and  Rural  Affairs  (‘DEFRA’)  in 
March 2019, are set out below. 

The Group does not consider it has significant environmental impacts under the headings ‘Resource Efficiency and Materials’, ‘Emissions to 
Land, Air and Water’ or ‘Biodiversity and Ecosystem Services’ set out in the Guidelines, due to the nature of its business activities.

This information is presented for the twelve months ended 30 September in each year and includes all entities included in the Group’s financial 
statements.  Information  for  acquired  entities  is  included  from  the  acquisition  date.  Normalised  data  is  based  on  adjusted  total  operating 
income of £297.6 million (excluding the £9.7 million gain on derecognition) (2018: £273.9 million, excluding the £28.0 million gain on financial 
asset sales).

PAGE 59  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsGreenhouse gas (‘GHG’) emissions

Scope 1 (Direct emissions)

Combustion of fuel:

Operation of gas heating boilers

Petrol and diesel used by company cars

Operation of facilities:

Air conditioning systems

Scope 2 (Energy indirect emissions)

Directly purchased electricity

Total scope 1 and 2

Normalised tonnes - scope 1 and 2 CO2 per £m income

Scope 3 (Other indirect emissions)

Fuel and energy related activities not included in scope 1 or 2

Water consumption

Waste generated in operations

Total scope 3

Total scopes 1, 2 and 3

Normalised tonnes scope 1, 2 and 3 CO2 per £m income

2019

2018

Tonnes CO2

Tonnes CO2

519

679

24

1,222

995

2,217

7.5

542

14

21

577

2,794

9.4

653

641

20

1,314

1,163

2,477

9.0

637

11

20

668

3,145

11.5

CO2 values above are calculated based on the DEFRA / BEIS guidelines published in August 2019. CO2 values for the year ended 30 September 2018 
have been restated for the revised conversion factors published by DEFRA / BEIS.

The amounts shown above for total scope 1 and scope 2 emissions are those required to be reported under the Companies Act (Strategic Report 
and Directors Reports) Regulations 2013. Other scope 3 emissions not reported above are not considered to be significant.

The Group continues to manage its consumption levels carefully and, in the period, continued to optimise its use of its resources. It also benefits 
from the reduction in GHG conversion factors applying to UK purchased electricity as the profile of generation activities in the country changes 
towards renewables. These factors combined to reduce the normalised emissions figure.

The Group has not been involved in any prosecutions, accidents or similar non-compliances in respect of environmental matters, nor incurred any 
fines in respect of such matters.

Power usage

The Group uses mains electricity and natural gas from the UK grid to provide heat, light and power to its office buildings. It also uses fuel in 
company vehicles and through business travel of employees. The amount of power used in the year ended 30 September 2019 is shown below.

Renewable electricity

Other electricity

Electricity

Natural gas

Motor fuel

Total

Normalised MWh per £m income

2019

MWh

3,123.5

768.1

3,891.6

2,817.1

3,099.9

9,808.6

33.0

2018

MWh

4,107.5

3,547.6

2,913.9

2017

MWh

4,040.1

3,192.4

3,675.9

10,569.0

10,908.4

38.6

43.2

Consumption levels have remained broadly stable over the year. However, the normalised usage has continued to improve with more efficient 
utilisation of the Group’s facilities.

PAGE 60  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
Gas  and  electricity  usage  are  based  on  consumption  recorded  on  purchase  invoices.  Vehicle  fuel  usage  is  based  upon  expense  claims  and 
recorded mileage. 

For the first time, in the year ended 30 September 2019, the Group has been able to report that a proportion of the electricity is sourced from 
renewable energy sources, as accredited by OFGEM.

The 2019 DEFRA / BEIS guidelines also require that the Group report on power usage including the impact of fuel used by company vehicles. 
This figure was not reported prior to this year, and additional comparative figures have been provided above.

Water usage

The Group’s water usage is limited to the consumption of piped water in the UK and no water is extracted directly. Water usage in the year ended 
30 September 2019 was 13,010m3 (2018: 10,155 m3), based upon consumption recorded on purchase invoices, a normalised amount of 43.7m3 
per £m income (2018: 37.1m3 per £m income). A water saving initiative is in place which is intended to reduce year on year water usage across 
the sites where the Group has full responsibility for the premises occupied.

Waste

SFS are the Group’s primary waste producers. Their vehicle servicing activities generate a variety of different waste steams – including various 
grades of oil, and a range of metals and plastics. These wastes are managed responsibly in accordance with an ISO14001:2015 certificated 
management system. Waste streams generated by SFS are disposed of in accordance with the waste hierarchy before being consigned to 
approved waste transfer stations under contract and Waste Transfer Notes obtained.

The  Group’s  waste  output  outside  SFS  consists  of  a  mixture  of  general  office  waste  types  which  includes  principally  paper  and  cardboard 
with some wood, plastic and metals. The Group provides facilities in its offices for recycling paper, cardboard, newspapers, glass, plastics and 
aluminium and steel cans. Batteries and printer and photocopier cartridges are collected and sent for recycling. 

All the Group’s waste is either recycled or sent to landfill.

Amounts of waste generated in the year ended 30 September 2019 together with the methods of disposal are shown below.

Recycled

Landfill

Total

Normalised tonnes per £m income

Waste generation data is based upon volumes reported on disposal invoices.

2019

Tonnes

122

187

309

1.04

2018

Tonnes

202

154

356

1.30

2017

Tonnes

282

169

451

1.78

A5.4    Social and community matters

The  Group’s  activities  are  based  wholly  within  the  United  Kingdom.  It  operates  within  the  legal  and  regulatory  framework  of  the  UK, 
acknowledging  the  importance  of  corporate  responsibility  and  citizenship  in  its  relationships  with  its  customers,  the  wider  community  and 
other stakeholders.

Where possible, it uses its lending relationships to promote good practice. In particular, its buy-to-let mortgage division demands minimum 
standards from landlords in the properties it funds. This form of intervention should drive up standards in the private rented sector.

Commitment to our customers

The Group’s strategic objective is to be a prudent, risk focussed, specialist bank with a closely controlled, cost efficient operating model which 
places the delivery of fair customer outcomes at its core.

PAGE 61  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPutting customers’ interests at the heart of the business is therefore integral to the achievement of that objective, and the Group’s culture. We 
want our customers to be confident that we will always consider their needs and act fairly and responsibly in our dealings with them. We strive 
to ensure that all our customers can be confident that:

•  Products and services are designed to meet their needs

•  Our employees are appropriately skilled and experienced to provide the services they require

•  The information given to them will be clear and jargon free

•  Products will perform as they are led to expect

•  They will not face unreasonable post-sale barriers to change a product, switch provider, submit a claim or make a complaint

•  All complaints will be listened to and claims assessed carefully, fairly and promptly

•  Where applicable, they will be made aware of how they can refer their complaint to the FOS

• 

 If they are vulnerable and/or in financial difficulties, we will provide a high level of support and make sure they are signposted to sources of 
independent advice

•  They will be made aware of the FSCS and the protection this provides for them

The desire to achieve positive outcomes for our customers is an important commercial differentiator which has helped the Group build strong 
relationships over many years. This is supported by a focus in employee training programmes on areas which impact on customer outcomes, 
such as the correct approach to working with vulnerable customers. This pro-active approach accords with the FCA’s Principles for Business, 
particularly with regard to treating customers fairly and ensuring that all communications are clear, fair and not misleading. We ensure that we 
know how well we are performing in respect of these requirements, regularly adjusting what we do to deliver better customer solutions.

The Board and executive management are committed to maintaining and developing this culture across all the Group’s businesses.

Complaint handling

We do not always get things right and take customer complaints very seriously. Each complaint is acknowledged promptly, and the Group works 
with customers to understand their feedback, investigating these fully and responding swiftly in a fair and open manner. 

The  Group  aims  to  resolve  complaints  at  the  first  point  of  contact  but  acknowledges  that  some  complaints  will  require  further  specialist 
investigation and time to resolve. Where this is the case, regular contact is maintained with the customer to keep them informed of the progress 
of their complaint. The Group has also established contacts within previous service providers to ensure any relevant complaint is resolved at the 
earliest possible opportunity where appropriate. 

Where applicable, ‘Alternative Dispute Resolution’ information is provided to customers to allow them to appeal to independent parties if they 
are not satisfied with our response. These include the FOS, the FLA and the Credit Services Association. Where customers feel the need to 
appeal, we co-operate fully and promptly with any settlements and awards made by these parties.

Every complaint is viewed as an opportunity to improve our business, an opportunity to identify where complaint handling is going wrong, and 
most importantly, an opportunity to put things right for our customers. Root cause analysis is completed on complaints to ensure appropriate 
corrective actions are taken to address the issue and minimise the risk of re-occurrence for other customers. 

Information  on  the  number  and  nature  of  complaints  and  on  their  resolution  is  reported  regularly  through  the  Conduct  and  Compliance 
Committee to the board level Risk and Compliance Committee for monitoring and, if appropriate, for action to be taken.

Supporting the community

The Group contributes to registered charities relating to financial services or serving the local communities in which it operates. Contributions 
of £1,522,000 (2018: £1,950,000) were made by the Group during the year to the work of the Foundation for Credit Counselling which operates 
the StepChange Debt Charity. The Group also contributed to charities throughout the year by way of single donations. 

Other charitable contributions made in the year totalled £24,200 (2018: £25,300). The Group’s main objective is to support children’s and local 
charities, although no charity request is overlooked. During the last year the Group has helped many and varied charities and causes including: 
Kids Cancer Charity, 3H Fund - Helping Hands for Holidays, Lupus UK, Multiple Sclerosis Society, Chicks, Soroptimist International Solihull and 
District, Kids in Action and Super Hero Sport Foundation, amongst others.

Employees have also been making a difference to the local community in many ways. A volunteering programme was launched in January 2019 
and to date employees have delivered 47 volunteering days (3.4% engagement), targeting issues linked to poverty. Activities have included:

•  Volunteering at SIFA Fireside, a specialist centre in the centre of Birmingham dedicated to supporting the homeless people of Birmingham 

•  Supporting a local primary school to renovate their playground 

• 

 Volunteering  at  a  “Ready  for  Work”  initiative  run  by  Business  in  the  Community  that  supports  getting  homeless  people  back  into  the 
workplace 

Employees also took part in education initiatives, supporting ‘Life Ready’ days, which provide an opportunity to talk to school students about 
managing finances, budgeting and implications of debt, and attending Careers Conventions at local schools.

PAGE 62  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsIn addition, the Group’s External Relations team arranged ‘the Great Mortgage Sleep Out’ in November 2018 to raise awareness of homelessness, 
which raised £15,000 for youth homelessness charities, with 34 individuals participating.

At Christmas 2018, food parcels were collected for Christians Against Poverty, with 134 food parcels delivered to 80 families.

The Group also supports Paragon’s Charity Committee, consisting of volunteer employees, which organises a variety of fundraising activities 
throughout the year. In the calendar year 2018, £15,772 was raised for Solihull Mind and Birmingham Children’s Hospital, while in the first nine 
months of 2019, £15,532 has been raised for Dementia UK. All employees are given the opportunity to nominate a charity each year and a vote 
is carried out amongst the employees to select the charity or charities to benefit from the following year’s fundraising activities.

Taxation policy and payments

Materially all of the Group’s taxable income arises in the UK and therefore it has no presence in jurisdictions considered to enable tax base 
erosion and profit shifting.

The Group’s tax strategy is to comply with all relevant tax obligations whilst cooperating fully with the tax authorities. The Group recognises 
that in generating profits which can be distributed to shareholders it benefits from resources provided by government and the payment of tax 
is a contribution towards the cost of those resources. The Group will only undertake tax planning that supports commercial activities and, in the 
UK context, is not contrary to the intention of Parliament.

As  a  group  containing  a  bank,  the  Group  is  subject  to  The  Code  of  Practice  on  Taxation  for  Banks  (the  ‘Bank  Tax  Code’)  published  by  Her 
Majesty’s Revenue and Customs (‘HMRC’) in March 2013. The Group has previously confirmed to HMRC that it was unconditionally committed 
to complying with the Bank Tax Code, and formally re-approved the Group’s tax governance policies and the tax strategy outlined above. 

During each financial year the Group publishes a tax strategy document for that year on its website, in accordance with the Finance Act 2016. 
This document addresses the following matters: 

•  The approach of the Group to risk management and governance arrangements in relation to UK taxation

•  The attitude of the Group towards tax planning (so far as affecting UK taxation)

•  The level of risk in relation to UK taxation that the Group is prepared to accept

•  The approach of the Group towards its dealings with HMRC

The third such statement was published during the year and can be found in the investor relations section of the Group’s website.

The published strategy is owned by the Board collectively in accordance with HMRC’s published expectations. The Chief Financial Officer has 
been designated as the Senior Accounting Officer for tax purposes and, as such, reviews compliance with the Group’s policies each year.

The Group has an open and positive relationship with HMRC, meeting with their representatives on a regular basis, and is committed to full 
disclosure and transparency in all matters.

The Group is resident and operates in the UK and its tax payments to the UK authorities include not only corporation tax but also substantial 
payroll taxes. The amounts of the Group’s cash payments to UK national and local tax authorities in the year, including Pay As You Earn (‘PAYE’) 
and National Insurance (‘NI’) contributions deducted from employee wages and salaries were as follows:

Corporation tax

PAYE and NI

VAT

Stamp duty

Total national taxation

Business rates

2019

£m

39.4

27.3

2.1

0.1

68.9

1.4

70.3

2018

£m

32.0

28.0

1.6

0.2

61.8

1.1

62.9

A5.5    Human rights

The  Group  respects  all  human  rights  and  in  conducting  its  business  regards  those  rights  relating  to  non-discrimination,  fair  treatment  and 
respect for privacy to be the most relevant and to have the greatest potential impact on its key stakeholder groups of customers, employees 
and suppliers. 

The Group’s commitment to supporting its people’s employment rights is described in section A5.2.

PAGE 63  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe Group operates exclusively in the UK and, as such, is subject to the European Convention on Human Rights and the UK Human Rights 
Act 1998.

The Board and the CEO have overall responsibility for ensuring that all areas within the Group uphold and promote respect for human rights. 
The Group seeks to anticipate, prevent and mitigate any potential negative human rights impacts as well as enhance positive impacts through 
its policies and procedures and, in particular, through its policies regarding employment, equality and diversity, treating customers fairly and 
information security. 

The Group’s policies seek to ensure that employees comply with the relevant legislation and regulations in place in the UK and to promote good 
practice. The Group’s policies are formulated and kept up to date by the relevant business areas, authorised in accordance with the Group’s 
governance procedures and are communicated to all employees and included in the Human Resources Policies Manual. 

The Group’s compliance with human rights regulation falls within its overall compliance regime, and any breaches or potential breaches would 
be investigated and addressed through the Group’s risk management framework.

The Group supports the objective of the Modern Slavery Act 2015, in raising awareness of modern slavery and human trafficking. The Group’s 
annual Modern Slavery Statement is published on its website and also reflected in relevant policies.

The Group is committed to ensuring that there is no modern slavery or human trafficking in its supply chains or in any part of the business and to 
acting ethically and with integrity in all business relationships. It actively engages with suppliers to ensure that compliance with Modern Slavery 
legislation is achieved.

The statement describing the Group’s policies for achieving this can be found on the Group’s website: www.paragonbankinggroup.co.uk.

The Group undertakes extensive monitoring of the implementation of all of its policies and has not been made aware of any incident in which the 
organisation’s activities have resulted in an abuse of human rights or a breach of Modern Slavery legislation. No fines or prosecutions in respect 
of non-compliance have been incurred.

A5.6    Business practices

The  Group  carries  out  its  business  fairly,  honestly  and  openly.  It  has  a  comprehensive  anti-bribery  and  corruption  policy,  endorsed  by  the 
directors, covering all employees and operated throughout the Group. It will not make bribes, nor will it condone the offering of bribes on its 
behalf. It is the Group’s policy that it will not accept bribes, nor will it agree to them being accepted on its behalf and will avoid doing business 
with those who do not accept its values and who may harm its reputation.

The Group carries out an annual risk assessment as required by the Bribery Act 2010 and concluded that it is not a company with a high risk of 
bribery. The Group conducts all of its business within the UK and its only significant outsourcing arrangement relates to the administration of its 
savings operations by the outsourcing arm of a major UK building society. The UK is not considered a jurisdiction with a high incidence of corrupt 
practices, ranking joint 11th in the Corruption Perceptions Index for 2018, out of 180 countries. However, the Group takes its responsibilities 
seriously and will not tolerate bribery in any form on any scale and, as such, its policies and procedures are kept under regular review. The Group 
will self-report any serious incidence of bribery or corruption that is identified.

The Group’s policies cover the conduct of its business, the Group’s interaction with suppliers and contractors and the giving or receiving of gifts 
and corporate hospitality. It prohibits facilitation payments. Before new suppliers are approved, the Group’s procedure requires that they must 
be assessed against the requirements of the anti-bribery and corruption policy. The policy is updated and a risk assessment conducted on an 
annual basis. 

All  employees  are  required  to  read  the  Group’s  anti-bribery  and  corruption  policy  and  undertake  annual  on-line  training  to  assess  their 
understanding.    The  anti-bribery  culture  forms  part  of  the  induction  course  for  all  new  employees  and  is  reinforced  at  subsequent  training 
sessions. Any employee found to be in breach of these policies will be subject to disciplinary action. No such disciplinary action has taken place 
in the year ended 30 September 2019.

The CRO, in conjunction with the Head of Financial Crime, who are both part of the ‘second line’ Risk and Compliance function, are responsible 
for ensuring the Bribery Act risk assessment and resulting policies and procedures are in place and reviewed on a regular basis. They are also 
responsible for ensuring any changes in the law are noted and applied to the Group’s policies and procedures, where appropriate. 

As a financial services entity, the Group also has procedures in place to ensure it cannot be used to facilitate money laundering, sanctions abuse 
or other forms of financial crime. Employees receive regular annual training in these areas, with their understanding being tested and levels of 
completion reported to regulators. The Group’s money laundering reporting officer is the Deputy CRO, who is part of the second line Risk and 
Compliance function.

All  business  heads  are  responsible  for  having  the  appropriate  controls  in  place  to  ensure  that  employees  adhere  to  the  anti-bribery  and 
corruption policies and procedures and other policies relating to business practices at all times. This is monitored as part of the Group’s risk 
management process and reviewed, as appropriate by the Internal Audit function.

A whistleblowing hotline, run by an independent third party, is available to staff who have concerns over any aspects of the Group’s business 
practices. This is described further in section B5.7.

The Group has not been involved in any incidents resulting in prosecutions, fines, or penalties or in similar incidents of non-compliance in respect 
of bribery, corruption or other illegal business practices (2018: none).

PAGE 64  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA6
Approval of Strategic Report

Section A of this Annual Report comprises a Strategic Report for the Group which has been drawn up and presented in accordance with, and 
in reliance upon, applicable English company law, in particular Chapter 4A of the Companies Act 2006, and the liabilities of the directors in 
connection with this report shall be subject to the limitations and restrictions provided by such law.

It should be noted that the Strategic Report has been prepared for the Group as a whole, and therefore gives greater emphasis to those matters 
which are significant to the Company and its subsidiaries when viewed as a whole.

Approved by the Board of Directors and signed on behalf of the Board.

Pandora Sharp
Company Secretary

26 November 2019

PAGE 65  •  Strategic Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB.

CORPORATE 
GOVERNANCE

How the Group is run and how risk is managed

B1 

B2 

B3 

B4 

B5 

B6 

B7 

B8 

B9 

Chair of the Board’s statement
An overview of governance in the year

Board of directors
The	directors	and	their	experience

Corporate governance
 The	system	of	governance,	how	the	Board	operates	and	how	the	Group	complies	with	
the Code

Nomination Committee
 Policies	and	procedures	on	governance,	board	appointments	and	diversity

Audit Committee
 How	the	Group	controls	its	external	and	internal	audit	processes	and	its	financial	
reporting systems

Remuneration
Policies and procedures determining how directors are remunerated

Risk management
How	the	Group	identifies	and	manages	risk	in	its	businesses

Directors’ report
Other	information	about	the	structure	of	the	Group	required	by	legislation

Directors’ responsibilities
 Statement of the responsibilities of the directors in relation to the preparation of the 
financial	statements

Page 68

Page 70

Page 75

Page 82

Page 84

Page 93

Page 125

Page 140

Page 144

 
 
 
 
 
 
 
 
 
B1
Chair's statement on
corporate governance

Dear Shareholder

It is with pleasure that I introduce the corporate governance report this 
year in what has been another significant year with most companies 
adopting the UK Corporate Governance Code 2018 (‘the 2018 Code’) 
during  the  calendar  year.  The  2018  Code  emphasises  strongly  the 
contribution  of  good  corporate  governance  in  the  achievement  of 
long-term  sustainable  success  and  focusses  on  a  number  of  areas 
that have developed in priority, rightly so, since the first introduction 
of the UK Corporate Governance Code in 1992, as well as being a step 
change  from  the  2016  version  of  the  Code.  In  particular,  I  welcome 
the  emphasis  on  workforce  engagement  and  diversity  at  all  levels 
and look forward to working with the Board and management team in 
developing further our initiatives in these areas. 

As  a  Board  we  have  chosen  to  utilise  a  formal  workforce  advisory 
panel, the People Forum, as the mechanism to engage with the Group’s 
workforce.  This  forum  has  been  based  on  an  existing  feedback 
mechanism.  In  addition  to  feedback  from  such  meetings  being 
advised to the Board on a regular basis there will also be attendance 
at  the  People  Forum  by  myself  and/or  a  non-executive  director  at 
least twice a year, with the first meeting, on executive remuneration, 
having  taken  place  in  November  2019.  The  Board  and  the  Forum 
will consider other areas to discuss over the coming year, to ensure 
two-way communication and facilitated dialogue exists between the 
Board  and  the  workforce,  with  information  feeding  into  the  Board’s 
decision-making process and communications back to the workforce 
on how the Board has considered and acted on it. 

Dialogue  with  shareholders  and  regulators,  two  of  our  key 
stakeholders,  takes  place  frequently  during  the  year  and,  as  part  of 
the annual regulatory and governance cycles, I, as well as a number 
of my Board colleagues, meet with these stakeholders. It is important 
to maintain and manage positively such relationships and I consider 
these  discussions  are  key  to  ensuring  the  ongoing  sustainability  of 
the Group. The Group also considers its other stakeholders including 
its  workforce,  the  wider  community  and  environment;  customers; 
brokers  and  other 
its 
operating cycle. 

intermediaries,  as  appropriate,  during 

As I noted in last year’s report, the Board has adopted the Hampton-
Alexander Review target of at least a third female representation on 
the  Board  by  the  end  of  2020  and  we  have  been  working  towards 
this  target  during  the  year.  I  am  passionate  about  ensuring  that  the 
Board  and  the  Group  are  diverse,  reflective  of  the  communities 
in  which  we  operate,  and  it  is  one  of  my  personal  goals  as  Chair  to 
improve  the  Group’s  position.  Work  undertaken  during  the  year  in 
respect  of  below-board  Hampton-Alexander  targets,  as  part  of  the 
Women in Finance Charter, has resulted in ‘female senior managers 
as  a  percentage  of  total  senior  management’  reaching  its  target  of 
35%  as  at  30  September  2019  and  I  congratulate  management  on 
reaching this milestone more than a year ahead of our target date.

With the upcoming retirement of Peter Hartill in February 2020 the 
Board  is  currently  recruiting  for  a  new  Audit  Committee  Chair.  To 
help  ensure  that  we  meet  the  Hampton-Alexander  target,  diversity 
of  gender  and  background  has  been  emphasised  when  considering 
candidates.  It  has  proved  a  challenging  recruitment,  with  strong 
candidates  being  in  high  demand.  However,  I  am  hopeful  of  an 
appointment  being  announced  shortly  after  the  AGM  in  February 
(subject  to  regulatory  and  Board  approval).  In  addition,  options  for 
the appointment of a new Senior Independent Director are currently 
being  considered.  Further  detail  on  this  and  the  other  work  of  the 
Nomination Committee during the year can be found in section B4.

Fiona Clutterbuck, Chair of the Board

I welcome the emphasis on workforce 
engagement and diversity at all levels 
and look forward to working with 
the Board and management team in 
developing further our initiatives in 
these areas...

PAGE 68  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBoth  Peter  Hartill  and  John  Heron  are  due  to  retire  before  the 
2020 AGM and I would like to thank them personally, and on behalf of 
the Board, for their longstanding commitment to the Group. Peter has 
been the Senior Independent Director throughout my period as Chair, 
and as such his support and challenge have been hugely appreciated. 
He has considerable knowledge of the Group and its people and this 
experience  has  been  invaluable  to  me.  John  is  the  Group’s  longest 
serving  employee  and  his  in-depth  knowledge  of  the  buy-to-let 
mortgage  market  will  be  greatly  missed  as  well  as  his  broader,  very 
valuable  contribution  to  Board  and  management  discussions.  Mine 
and the Board’s best wishes for the future go to both of them.

During the year the Board undertook its triennial externally facilitated 
board  evaluation  with  the  assistance  of 
Independent  Board 
Evaluation’s  Ffion  Hague.  It  was  a  thorough,  and  forward-focused 
evaluation and further detail can be found later in the report.  We will 
be working on the outputs from the evaluation during the upcoming 
financial year and an action plan is currently being produced.

Another area that we are particularly proud of at Paragon is our strong 
culture, which is also highlighted in the 2018 Code. In the upcoming 
year,  for  the  second  time,  a  review  of  culture  will  be  undertaken  in 
addition  to  a  review  of  the  Group’s  risk  culture.  In  addition,  during 
the Investors in People assessment which took place in the financial 
year  under  review,  various  indictors  were  considered  and  notable 
strengths  identified  included  a  strong  values-based  culture,  a  clear 
people  strategy  that  is  built  on  high  levels  of  empowerment  and 
devolved  accountability.  As  the  Group  grows  in  size  the  Board  is 
committed  to  ensuring  that  these  values  remain  a  key  element  of 
the business.   

My  meetings  with  shareholders,  and  shareholder  advisory  bodies, 
as  part  of  the  remuneration  review  (see  B6  for  further  detail)  have 
frequently  also  touched  on  other  governance  matters,  such  as 
succession planning, diversity and workforce engagement and such 
discussions  help  to  assist  in  the  development  of  the  governance 
process both at board level and within the wider organisation. I would 
like  to  thank  shareholders  for  their  continued  interest  in  the  Group 
and the questions and challenges they raise when we meet.

The  Company  will  be  holding  its  AGM  on  13  February  2020  and 
I 
look  forward  to  welcoming  shareholders  and  discussing  the 
Group’s progress.

Fiona Clutterbuck
Chair of the Board

26 November 2019

PAGE 69  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB2
Board of directors

Fiona J Clutterbuck (Age 61) 

Chair of the Board

Nigel S Terrington (Age 59) 

Chief Executive

Appointed to the Board as an independent non-executive 
director in 2012 and became Chair of the Board in May 2018 

Appointed to the Board as Treasury Director in 1990, Finance 
Director in 1992 and became Chief Executive in 1995

Experience

Experience and expertise*

Fiona Clutterbuck has many years of corporate finance 
experience at leading UK and international investment banks, 
specialising in financial institutions. 

During her career she has held the positions of Head of 
Strategy, Corporate Development and Communications at 
Phoenix Group, Managing Director and Head of Financial 
Institutions Advisory at ABN AMRO Investment Bank, 
Managing Director and Global Co-Head of Financial Institutions 
Group at HSBC Investment Bank and was a director at Hill 
Samuel Bank Limited.

Specific areas of expertise* 

• 

 Long term understanding of the Group, its markets and 
its people

•  Strong and broad listed plc experience

•  Strategic analysis skills

•  Detailed knowledge of the executive remuneration market

Nigel Terrington’s early career began in investment banking, 
which included working for UBS where he ran its Financial 
Institutions Group. He joined the Group in 1987, becoming 
Treasurer shortly thereafter, before being appointed as 
Finance Director and then Chief Executive. 

He has been Chair of the Council of Mortgage Lenders (‘CML’), 
Chair of the Intermediary Mortgage Lenders Association 
(‘IMLA’), Chair of the FLA Consumer Finance Division, a 
member of the Mortgage Board of UK Finance (previously 
CML) and a Board member of the FLA. 

Nigel is an associate of the Chartered Institute of Bankers. In 
2017, he received an Honorary Doctorate from Birmingham 
City University for services to the finance industry.

Overall, Nigel has expertise gained from long term, through-
the-cycle, strategic and detailed understanding of the Group, 
its markets, its operations and its people. He saw the Group 
through both the 1992 and 2007 financial crises and has led 
the diversification of the Group from a monoline buy-to-let 
lender to its current broadly-based specialist banking group.

Committee membership

Chair: Nomination Committee 

Current external appointments: 

Member of HM Treasury’s Home Finance Forum

Member: Risk and Compliance and Remuneration Committees 

Member of Bank of England’s Residential Property Forum

Current external appointments 

Non-executive director of Hargreaves Lansdown PLC, chair of 
its remuneration committee and member of its audit, risk and 
nomination committees

Non-executive director of Sampo PLC (Finnish listed financial 
services company) and a member of its audit committee

PAGE 70  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsRichard J Woodman (Age 54) 
Chief Financial Officer

Appointed to the Board as Director of Corporate 
Development in 2012 and became Chief Financial Officer in 
June 2014

John A Heron (Age 60) 

Managing Director, Mortgages

Appointed to the Board in 2003

Not seeking re-election at 2020 AGM

Experience and expertise*

Experience and expertise*

Richard Woodman joined the Group in 1989 and has held 
various senior strategic and financial roles, including Director 
of Business Analysis and Planning and Managing Director of 
Idem Capital. 

He has taken a lead role in the Group’s strategic development 
and, in particular, in the loan portfolio acquisition programme 
through Idem Capital and the Group’s M&A programme. 

He is a member of the Chartered Institute of Management 
Accountants.

Broadly, Richard has expertise gained from long term, 
through-the-cycle, knowledge and understanding of the 
Group, its markets and its operations, in particular its financial 
management controls, liquidity and stress testing.

Current external appointments: 

None

John Heron joined the Group in January 1986 following a 
number of years in the building society industry and is the 
Group’s longest serving employee. 

John has been instrumental in the development of Paragon’s 
buy-to-let mortgage lending programme. 

As Managing Director, Mortgages, John is responsible for all 
aspects of the Group’s mortgage business which includes the 
origination and management of buy-to-let and residential first 
and second charge mortgages. 

He has been Chair of the Buy-to-Let Panel of the CML and a 
member of the IMLA Board. 

He is a fellow of the Chartered Institute of Bankers. 

John has long term, through-the-cycle, understanding of 
the Group, the buy-to-let lending market, its operations, its 
management and its people. He has been a significant leader 
in the buy-to-let lending market since its establishment in the 
late 1990s.

Current external appointments: 

Member of UKF Mortgages Product Board

*	

	All	directors	have	broad	knowledge	of	all	areas	of	the	Group’s	business	but	the	‘areas	of	expertise’	highlight	specific	areas	in	relation	to	an	individual’s	contribution	
to the Group’s long-term sustainable success

PAGE 71  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB2
Board of directors

Hugo R Tudor (Age 56) 

Non-executive director

Appointed in 2014 – five years served 

Skills and experience

Hugo Tudor spent 26 years in the fund management industry, 
originally with Schroders and most recently with BlackRock, 
covering a wide range of UK equities. He is a Chartered 
Financial Analyst and a Chartered Accountant.

Specific areas of expertise* 

•  Detailed knowledge of the investor perspective 

• 

 A strong understanding of the executive remuneration 
market

Committee membership

Chair: Remuneration Committee

Member: Audit and Risk and Compliance Committees 

Current external appointments 

Director: Damus Capital Limited

Director: Vitec Global Limited, Vitec Air Systems Limited and 
Vitec Aspida Limited

Peter J N Hartill (Age 70) 
Non-executive director

Non-executive director since 2011 and became Senior 
Independent Director in June 2018

Appointed in 2011 – eight years served

Not seeking re-election at 2020 AGM

Experience

Peter Hartill spent forty years with Deloitte, becoming a senior 
audit partner and a business advisor with experience across 
a wide range of industries and business issues. Specifically, 
he has considerable experience in acquisitions and disposals, 
capital raising, risk control and corporate governance in the 
financial services sector. 

He is a Chartered Accountant and has been Chair of the Audit 
Committee since 2011.

Specific areas of expertise* 

• 

• 

 Detailed knowledge and experience of the financial services 
sector, accounting and auditing practice as well as of the 
audit market and accounting regulations

 Detailed knowledge of the Group’s financial accounting 
practices

Committee membership

Chair: Audit Committee

Member: Risk and Compliance, Remuneration and Nomination 
Committees 

Current external appointments 

Chair: Deeley Group Limited

PAGE 72  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBarbara A Ridpath (Age 63) 
Non-executive director

Appointed in 2017 – two years served

Finlay F Williamson (Age 60) 

Non-executive director 

Appointed in 2017 – two years served 

Skills and experience

Barbara Ridpath has worked in finance for most of her career, 
in New York, London and Paris at the Federal Reserve Bank of 
New York, Standard & Poor’s and JPMorgan. 

She was instrumental in the development of UK mortgage 
securitisation in the late 1980s and went on to lead the 
Standard & Poor’s Ratings Group in Europe, the Middle East 
and Africa. 

Specific areas of expertise* 

• 

 Strong knowledge of the operation of and implementation of 
operational risk management systems

•  Detailed knowledge of the securitisation market

Committee membership

Member: Audit, Nomination (since 24 January 2019) and Risk 
and Compliance Committees

Current external appointments 

Non-executive director of ORX, a trade association for 
operational risk professionals

Member of the Ethical Investment Advisory Group of the 
Church of England

Member of the International Advisory Council of the Institute 
of Business Ethics (‘IBE’) from November 2019

Commissioner of the Marshall Aid Commemoration 
Commission until July 2019 and member of the council and 
executive committee at Chatham House (the Royal Institute of 
International Affairs) until July 2019

Skills and experience

Finlay Williamson was Finance Director of Virgin Money 
between 2009 and 2014, where he was responsible for 
supporting the design and delivery of the company’s growth 
strategy, including the assessment of potential markets, the 
development of key propositions and the pursuit of non-
organic opportunities. 

Prior to joining Virgin Money, Finlay had a long career at 
Royal Bank of Scotland (‘RBS’), where he held a number of 
senior finance roles, latterly as Finance Director for RBS’s 
Manufacturing and Retail Direct divisions. 

He was appointed to the Board of Paragon Bank PLC in 
February 2015 and was Chair of its Risk and Compliance 
Committee from that date. 

Finlay is a Chartered Accountant and a fellow of the Chartered 
Institute of Bankers in Scotland.

Specific areas of expertise* 

• 

• 

 In depth knowledge and experience of financial services 
sector, accounting and risk operations  

 Detailed experience of overseeing the development of risk 
management in the Group

Committee membership

Chair: Risk and Compliance Committee 

Member: Audit Committee 

Current external appointments 

None

*	

	All	directors	have	broad	knowledge	of	all	areas	of	the	Group’s	business	but	the	‘areas	of	expertise’	highlight	specific	areas	in	relation	to	an	individual’s	contribution	
to the Group’s long-term sustainable success

PAGE 73  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB2
Board of directors

Graeme H Yorston (Age 62) 
Non-executive director

Appointed in 2017 – two years served

Skills and experience

Graeme Yorston was Group Chief Executive of Principality 
Building Society, the 6th largest mutual in the UK. He has over 
43 years’ experience in financial services having carried out a 
number of senior roles in Abbey National (now Santander). 

Graeme has served on the CBI Council for Wales, the 
Board of Business in the Community in Wales and was HRH 
Ambassador for BITC in Wales for two years. He was awarded 
Director of the Year in Wales by the Institute of Directors 
in 2016. 

Graeme is a Fellow of The Chartered Institute of Banking, holds 
an MBA from Warwick Business School and was awarded an 
Honorary Doctorate in Business Administration by Cardiff 
Metropolitan University in 2017.

Specific areas of expertise* 

•  Strong retail banking sector knowledge and experience

•  Detailed experience of overseeing IT systems

Committee membership

Member: Nomination, Remuneration (both since 24 January 
2019) and Risk and Compliance Committees

Current external appointments 

None

*	

	All	directors	have	broad	knowledge	of	all	areas	of	the	Group’s	business	but	the	‘areas	of	expertise’	highlight	specific	areas	in	relation	to	an	individual’s	contribution	
to the Group’s long-term sustainable success

PAGE 74  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB3
Corporate governance

B3.1     Board and Committee structures

Corporate governance snapshots

Executive
Committee*

Board of
Directors

Audit
Committee

Disclosure
Committee

Nomination
Committee

Remuneration
Committee

Risk and
Compliance
Committee (’RCC’)

Transaction
Committee

Asset and
Liability
Committee (’ALCO’)

Conduct and
Compliance
Committee (’CCC’)

Credit
Committee

Model Risk
Committee (’MRC’)

Operational Risk
Committee (’ORC’)

* Not a board committee

Summarised information on each of the board committees is set out below. 

Committee

Chair

Audit

Remuneration

Risk and Compliance

Nomination

P J N Hartill

H R Tudor

F F Williamson

F J Clutterbuck

Minimum number of meetings

4

3

4

2

Further information

Section B5

Section B6

Section B7

Section B4

Members

Independent
non-executive

F J Clutterbuck Until 10 May 2018

P J N Hartill

H R Tudor

B A Ridpath

F F Williamson

G H Yorston

P Newberry

Audit

Remuneration

Risk and Compliance

Nomination

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Until 24 January 2019

From 24 January 2019

No

Until 24 January 2019

From 24 January 2019

Yes 

From 24 January 2019

Yes

Yes

Yes

Yes

Yes

Yes Until 31 December 2018 Until 31 December 2018 Until 31 December 2018

Until 31 December 2018

Executive Committee is not a committee of the Board but provides support to the Chief Executive Officer (‘CEO’) in the day-to-day running 
and management of the Group and, where necessary and appropriate, items discussed at Executive Committee are escalated to the Board for 
further discussion.

PAGE 75  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsFurther documentation available on the Group’s website

•  Matters Reserved for the Board

•  Division of responsibilities – Chair, CEO and Senior Independent Director

•  Terms of Reference – Audit, Nomination, Remuneration and Risk and Compliance Committees

• 

Internal Audit Charter

B3.2    Operation of the Governance Framework

Board leadership and company purpose

The Board of Directors is responsible for promoting the long-term, sustainable success of the Group, generating value for shareholders and 
contributing to wider society. It establishes the Group’s overall purpose, values and strategy and ensures the delivery of these within a robust 
corporate governance and corporate responsibility framework. Purpose, values and strategy are described in section A2 and the corporate 
governance framework is described in the following pages.

Code compliance

The  Board  is  committed  to  the  principles  of  corporate  governance  contained  in  the  UK  Corporate  Governance  Code  issued  by  the  FRC  in 
April 2016 (‘the 2016 Code’) and which is publicly available at www.frc.org.uk. Throughout the year ended 30 September 2019 the Company 
complied with the principles and provisions of the 2016 Code (with one exception, as noted below). The Board has considered the impact of the 
provisions of the 2018 Code, which is applicable to the Company from 1 October 2019, and has made a number of amendments to its practices 
and procedures which it will continue to monitor during the year to ensure compliance.

During the year under review, there was a short period when the Company was not fully in compliance with the provisions of the 2016 Code due 
to the period between the retirement of a director and a refresh of committee membership. The provision which the Company did not comply 
with, and the period of non-compliance was:

• 

 From 1 January 2019 until 24 January 2019 there were only two independent non-executive directors on the Remuneration Committee 
(2016 Code provision D.2.1)

During this period no meetings of the Remuneration Committee were scheduled or held.

Committee structures

The Board operates through a number of committees covering certain specific matters, illustrated in the chart shown in section B3.1 and the 
membership of those committees is also shown in that section.  

In  addition  to  the  regular  committee  structures  the  Board  has  also  established  a  Disclosure  Committee  which  assists  in  the  design, 
implementation and evaluation of disclosure controls and procedures; monitors compliance with the Company’s disclosure controls; considers 
the  requirements  for  announcement;  and  overall  determines  the  disclosure  treatment  of  material  market  information.  The  Committee’s 
members are the Chair, CEO and CFO, of which any two can form a quorum.

Further,  the  Transaction  Committee,  which  reports  directly  to  the  Board,  consists  of  the  CEO  and  the  CFO,  the  Director  of  Treasury  and 
Structured Finance and the CRO, any two of which can form a quorum, but that quorum should include either the CEO or CFO. The Committee 
meets to consider potential acquisitions or disposals of loan assets by the Idem Capital business, where these are not large enough to require 
consideration  at  the  Board,  and  also  to  approve,  within  delegated  limits,  wholesale  term  and/or  revolving  credit  facilities  proposed  by  the 
Group’s Structured Lending operation.

Five main executive committees, the Asset and Liability Committee (‘ALCO’), the Credit Committee, the Model Risk Committee (‘MRC’), the 
Operational  Risk  Committee  (‘ORC’)  and  the  Conduct  and  Compliance  Committee  (‘CCC’),  with  the  membership  consisting  of  executive 
directors and appropriate senior employees, report to the Risk and Compliance Committee. All of these committees are described further in the 
Risk Management Section B7. During the year Hugo Tudor became a permanent attendee at the Model Risk Committee as part of the Group’s 
governance changes aligned with its application for IRB status.

In addition, the Group’s Executive Committee provides support to the CEO in the day-to-day running and management of the Group. 

All committees operate within defined terms of reference and sufficient resources are made available to them to undertake their duties. The 
terms  of  reference  of  the  Board’s  main  committees,  being  Audit,  Nomination,  Risk  and  Compliance  and  Remuneration  are  available  on  the 
Group’s website.

PAGE 76  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBoard and committee attendance

The  attendance  of  individual  directors  at  the  regular  meetings  of  the  Board  and  its  main  committees  in  the  year  is  set  out  below,  with  the 
number of meetings each was eligible to attend shown in brackets. Directors who are unable to attend meetings receive the papers and any 
comments from them are reported to the relevant meeting. Directors have attended a number of ad hoc meetings during the year in addition to 
the regular Board meetings and have contributed to discussions outside of the regular meeting calendar.

Director

Fiona J Clutterbuck

Nigel S Terrington

Richard J Woodman

John A Heron

Peter J N Hartill

Hugo R Tudor

Barbara A Ridpath

Finlay F Williamson

Graeme H Yorston

Alan K Fletcher

Patrick J Newberry

Board

10 (10)

10 (10)

10 (10)

9 (10)

10 (10)

10 (10)

10 (10)

10 (10)

10 (10)

2 (2)

2 (2)

Audit
Committee

Risk and Compliance 
Committee

Remuneration 
Committee

Nomination 
Committee

-

-

-

-

6 (6)

6 (6)

6 (6)

6 (6)

1 (1)

-

1 (1)

5 (5)

4 (4)

5 (5)

-

-

-

5 (5)

5 (5)

5 (5)

5 (5)

5 (5)

-

1 (1)

-

-

-

4 (4)

4 (4)

-

-

3 (3)

-

1 (1)

-

-

-

5 (5)

1 (1)

4 (4)

-

-

-

0 (0)

Directors also attended an annual two-day strategy event, held off site, to enable further, more detailed, discussion of the Group’s position and 
future development. This strategy event has been a regular fixture in the Group’s governance calendar for a number of years and recently has 
also been attended by the Group’s executive management group. 

The Remuneration Committee held a workshop and a number of ad hoc meetings of its working group in respect of the proposed new policy 
during the year.

Conflicts of interest

The Board has agreed a policy for managing conflicts and a process to identify and authorise any conflicts that might arise, which was recently 
updated. At each meeting of the Board and its committees, actual or potential conflicts of interest in respect of any director are reviewed.

The  Board  recognises  the  benefits  that  can  flow  from  non-executive  directors  holding  other  appointments  but  requires  them  to  seek  the 
agreement of the Chair before entering into any commitments that might affect the time they can devote to the Company.

Whistleblowing

The Group maintains a whistleblowing process to enable employees or other stakeholders to raise concerns anonymously. This is described 
further in section B5.7.

Culture

The Group is proud of its supportive culture which has been noted as part of its Investors in People accreditation (see Section A5.2), renewed at 
Gold level in the year. In the financial year ending 30 September 2020 it is intended that a review of the Group’s culture will be undertaken which 
will be considered by the Risk and Compliance Committee and any necessary actions arising from that report will be considered by the Board. It 
is the intention that a culture review will form an annual part of the Compliance monitoring plan in future. In addition, a review of the risk culture 
will be undertaken by Internal Audit and reported to the Audit Committee. 

The welfare, development and engagement of employees is central to Paragon’s culture. There is a robust Well-Being Strategy in place with 
an  Emotional Well-Being  Team  who  are  fully  supported  and  invested  in  by  keeping  their  knowledge  current.  The  Group  is  a  member  of  the 
Lord Mayor’s Appeal “This is Me” which is a campaign to provide employers with the tools to change cultures relating to mental health. During 
the year a number of workshops have been held on increasing education in areas such as the menopause, health and well-being, nutrition and 
weight management. See also Section A5.2 for information relating to how the Group invests in its people.

To encourage employee participation within our communities, a scheme was introduced in the year whereby employees have a paid annual 
volunteer day to use at a charity of their choice. Further detail on other charitable activities can be found at A5.4. 

PAGE 77  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBoard and stakeholders

The Board, in its deliberations and decision-making processes takes into account the views of the Group’s stakeholders and, where applicable, 
considers  the  impact  of  those  decisions  on  the  communities  and  environment  within  which  the  Group  operates.  While  good  corporate 
governance is important to the Board, so too is maintaining a reputation for high standards of business conduct in all of the Group’s operations, 
and management of conduct risk is a key part of the risk management framework. Section A5 sets out information on corporate responsibility 
including the Group’s people policies and engagement with employees, its involvement in industry initiatives, its support for the community and 
its environmental, social and conduct impacts.  

The  People  Director  and  the  executive  directors  report  to  the  Board  regularly  on  the  views  of  the  Group’s  employees  and  the  impact  of 
new  projects  on  the  workforce  is  taken  into  account.  With  the  2018  Code  applying  to  the  Company  from  1  October  2019  the  channels  for 
interactions between employees and the Board have been reviewed and strengthened, with the People Forum becoming the formal workforce 
advisory panel as provided for by the 2018 Code. For further information on the operation of the People Forum, see section A5.2 and the Chair’s 
introduction. For information on investing in and rewarding the workforce see section A5.2.

Regard is had to the impact of principal strategic decisions on employees, for example, due diligence on potential acquisitions will consider 
remuneration packages in the target in comparison to Group employees. Performance on the integration of employees of acquired entities, 
post-acquisition, will be reported at board level.

A number of its brokers, contractors and other suppliers are of significant importance to the Group’s operations and a close relationship is 
maintained, and reported to the Board, to help ensure that the Group runs effectively. 

The  Group  also  endeavours  to  maintain  an  open  and  transparent  relationship  with  its  various  regulators,  including  the  PRA  and  FCA.  Its 
relationship with HMRC and the principles it applies to its tax affairs are described in section A5.4. Interactions with the PRA during the year 
have included meetings with the Chair and other non-executive directors as well as those involving executive directors.

Shareholders

The Board encourages communication with the Company’s institutional and private investors. All shareholders have at least twenty working 
days’ notice of the AGM at which the directors and committee chairs are available for questions. The AGM is held in London during business 
hours  and  provides  an  opportunity  for  directors  to  report  to  investors  on  the  Group’s  activities,  to  answer  their  questions  and  receive  their 
views. At all general meetings shareholders have an opportunity to vote separately on each resolution and all proxy votes lodged are counted 
and the balances for, against and directed to be withheld in respect of each resolution are announced. 

The Chair, CEO and CFO have a full programme of meetings with institutional investors during the course of the year and investors’ comments 
are communicated to all members of the Board, enabling them to develop an understanding of major shareholders’ views of the Group, and take 
those views into account when determining strategy. During the year ended 30 September 2019 meetings were held with investors from the 
UK, Europe and North America. From time to time other presentations are made to institutional investors and analysts to enable them to gain a 
greater understanding of important aspects of the Group’s business, including, this year on the introduction of IFRS 9. 

The Chair of the Board, the Chair of the Remuneration Committee and the Company Secretary consulted with a number of the Company’s larger 
shareholders during Summer 2019 to discuss remuneration policies and other corporate governance matters. The Company made approaches 
to  all  its  significant  shareholders  and  meetings  were  held  with  18  shareholders  representing  approximately  69%  of  total  voting  rights.  The 
comments received were considered by the Remuneration Committee in determining the Group’s approach to executive compensation and 
amendments made to the initial proposals. In addition, the results of all of these meetings were reported to the Board so that all directors were 
made aware of shareholder views.

The Senior Independent Director is also made aware of views expressed by shareholders to other members of the Board, via the Company’s 
brokers or through the Investor Relations team and is available to meet with shareholders should they wish. Such meetings can be arranged via 
the Company Secretary.

Division of responsibilities

Currently the Board consists of the Chair, three executive directors and five independent non-executive directors. At the start of the year the 
Board included six independent non-executive directors, and a non-independent non-executive director Alan Fletcher. Patrick Newberry and 
Alan Fletcher resigned on 31 December 2018. All the directors bring a broad and valuable range of experience to the Company and further 
details,  together  with  other  biographical  details,  are  set  out  in  Section  B2.  The  Chair’s  other  business  commitments  are  also  set  out  in  the 
biographical details section. 

Throughout the year the independent non-executive directors have formed the majority of the Board and consequently the balance between 
independent  and  non-independent  directors  has  been  appropriate.  There  is  a  strong  non-executive  representation  on  the  Board,  including 
the  Senior  Independent  Director,  providing  effective  balance  and  challenge.  The  non-executive  directors  meet  with  the  Chair,  from  time  to 
time,  without  the  presence  of  the  executive  directors.  All  non-executive  directors  are  appointed  for  fixed  terms.  The  Chair  was  considered 
independent on appointment.  

All  directors  have  access  to  the  advice  and  services  of  the  Company  Secretary,  who  is  responsible  to  the  Board  for  ensuring  that  board 
procedures are complied with. Both the appointment and removal of the Company Secretary are matters for the Board as a whole.

The division of responsibilities between the Chair, CEO and Senior Independent Director is clearly established, set out in writing, agreed by the 
Board and is available on the Group’s website.

PAGE 78  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsMatters reserved for the Board 

The schedule of matters reserved for the Board, which was reviewed during the year and is available on the Group’s website, details the key 
matters for which the Board is responsible, including:

• 

 Promoting  the  long-term  sustainable  success  of  the  Company  and  Group,  generating  value  for  shareholders  and  contributing  to 
wider society

•  Setting and confirming the Group’s purpose, values and strategy in a manner that aligns with and promotes the Group’s culture 

•  Approving major capital projects and material acquisitions and disposals

• 

 Approving  the  annual  corporate  plan  including  the  business  plan,  operating  and  capital  expenditure  budgets  and  any  material  changes 
to  them  ensuring  that  the  necessary  resources  are  in  place  for  the  Group  to  meet  its  objectives  and  measure  performance  against 
those objectives

•  Approving the Company’s dividend and corporate governance arrangements

• 

• 

 Establishing procedures to manage risk, oversee the internal control framework and determine the nature and extent of the principal risks 
the Group is willing to take in order to achieve its long-term strategic objectives 

 Ensuring that the workforce can raise any matters of concern in confidence and, if they wish, anonymously and that there are no negative 
repercussions from doing so

Matters considered by the Board

The Board has reviewed a number of discrete projects/items during the year as follows: 

•  Monitored and reviewed the Group’s ongoing project for the submission of its application to the PRA in respect of IRB

•  Discussed future IT strategy in particular for SME lending but also on a groupwide basis 

•  Discussed the integration of the Titlestone acquisition as well as the re-positioning of Paragon Development Finance

• 

 With  the  Nomination  Committee,  considered  the  appointment  of  a  new  Audit  Committee  Chair/Senior  Independent  Director  and  other 
changes to the structure of its committees

•  Addressed various governance regulation changes including the 2018 Code

•  Considered and managed the potential impact of Brexit and other macro-economic uncertainties on the Group

In addition, it regularly receives, reviews and considers reports on the following matters:

•  Strategic matters

•  Potential acquisition opportunities

•  Business performance

•  Results, management accounts and financial commentary

•  Operational reports from business areas

•  Treasury and funding matters

• 

Legal and governance matters

•  The work of the Board’s committees

•  Matters arising from subsidiary company board and management meetings 

• 

Investor relations and shareholder feedback

All directors receive sufficient relevant information on financial, business and corporate issues prior to meetings. 

Subsidiary governance

A  number  of  the  corporate  entities  within  the  Group  are  regulated  either  by  the  PRA  and  the  FCA  or  solely  by  the  FCA.  The  Company  has 
oversight of these entities as part of its overall responsibility for the management of the Group and also to ensure that the Group’s values and 
standards in regulated spheres are met.  

Since the completion of the strategic reorganisation of the Group in September 2017 the directors of the Company have also comprised the 
Board of Paragon Bank PLC. The boards of both companies meet jointly in most circumstances and the meetings described earlier in the report 
(with the exception of the meetings of the Nomination Committee) were joint meetings. Oversight of Paragon Bank PLC, consequently, forms 
an  intrinsic  part  of  the  board  and  committee  meetings  of  the  Company.  Consequently,  although  Paragon  Bank  PLC  may  not  be  obliged  to 
report its corporate governance arrangements against the 2016 Code, it has, since September 2017, had arrangements similar to those of the 
Company, excepting that it has no external shareholders. 

PAGE 79  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsComposition, succession

Composition and succession for the Board and senior management are considered within the Nomination Committee’s report.

Board evaluation

The Board, individual directors and the Board’s main committees are reviewed annually, with this year’s review being an externally facilitated 
triennial review as required by the 2016 Code. 

A number of providers were considered to undertake this important review, with Independent Board Evaluation ultimately being appointed. The 
lead review work was undertaken by Ffion Hague. Neither Independent Board Evaluation nor Ffion Hague have undertaken any other work for 
the Group and have no other connection with the Group. 

The evaluation considered the performance of the Board and its Committees and all individual directors (except John Heron, who is due to retire 
and it is not intended to replace the executive director element of his role), including the Chair. The evaluation process consisted of detailed 
interviews in June 2019 with every board member. All participants were interviewed for 1.5 hours by Ffion Hague according to a set agenda, 
tailored  for  the  Board.  In  addition,  the  Group’s  People  Director,  Chief  Risk  Officer,  Director  of  Internal  Audit  and  Company  Secretary  were 
also interviewed. 

Draft  conclusions  were  discussed  with  the  Chair  and  subsequently  discussed  with  the  Board  at  its  meeting  in  July  2019  with  Ffion  Hague 
present. Ffion Hague gave individual feedback to committee chairs on the performance of each committee and discussed the report on the 
Chair’s performance with the Senior Independent Director. This report was subsequently discussed with the Chair. In addition, the Chair received 
a report with feedback on individual directors (excluding John Heron). Discussion and review of the performance of the executive directors took 
place at the Remuneration Committee meeting in September 2019 that considered remuneration packages for 2019/20. 

A  schedule  of  follow  up  matters  was  considered  by  the  Board  in  October  2019  and  actions  will  be  refined  and  monitored  over  the  next 
financial year. 

The broad message across all contributors to the review was that the Board was covering the appropriate ground, took its responsibilities very 
seriously and was capable of very effective challenge, for example where acquisition decisions were being considered. 

More detailed findings from the evaluation included the following against which progress will be reported next year. 

Issue

Board

Recommendation / Action

Board composition and induction

Certain skills gaps to be filled through future appointments with an emphasis on public company 
experience. Skills matrix to be updated and regularly reviewed by Nomination Committee, with 
enhanced training on bespoke topics for non-executive directors. 

Succession planning

Succession plans to be enhanced with an emphasis on recruiting for public company experience and 
training internal candidates. 

Agendas, papers and 
presentations 

A long-serving executive team requires enhanced succession planning with the depth and range of 
executive team experience to be enhanced. The Board will identify opportunities to meet high-
potential individuals throughout the business as part of its greater focus on succession planning.

Maximising efficiency through condensing presentations, challenging the need for extraneous detail 
and ensuring all papers are distributed well in advance of meetings. Revised templates to be used to 
ensure a standard approach to presentations with an appropriate limit on length. Enhanced metrics 
for non-financial issues to be produced, particularly in relation to customers and employees.  Work 
has commenced on revising presentation methods and styles and will continue during the year.

Board and committee interaction

Enhanced committee reporting to be implemented. Greater challenge in all meetings to be 
encouraged, with sufficient time allocated for each topic as appropriate.

This will be incorporated, in detail, into the Committee’s annual timetable.

Work has commenced to revise presentation methods and styles as noted above, and this will be 
particularly emphasised for the Risk and Compliance Committee.

Nomination Committee

Succession planning for the 
Executive Directors to be a key 
focus for the year ahead.

Risk and Compliance Committee

Tighter procedure around 
committee papers and discipline 
around the separation between the 
Committee and main board should 
be adopted.

PAGE 80  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts  
Training 

The non-executive directors have received presentations during the year on various aspects of the Group’s activities. The Board has dedicated 
one and a half days to training annually and will undertake additional training as required by the Group’s strategy and operational needs.  By 
way of example, the Board has received training/updates on such matters as IRB and IFRS9 as well as operational resilience and cyber security 
during the year. In addition, training has been provided by external advisers on topics such as the economy, and the markets and regulatory 
environments in which the Group operates or is considering operating in. 

The non-executive directors also completed a variety of the regular training modules that are mandatory for all employees. Subjects covered in 
the year included modern slavery, equality and diversity, health and safety, data protection, money laundering, financial crime, whistleblowing, 
business continuity, information security and conduct risk. 

The Chair concluded her induction programme during the year and this covered such areas as Asset Finance, Savings and operational resilience. 

Ongoing development opportunities for all directors will be provided, as required, during the forthcoming financial year. A training schedule is 
maintained by the Group’s Human Resources department. 

At  the  Annual  General  Meeting  the  Chair  will  confirm  to  shareholders,  when  proposing  the  re-election  of  any  non-executive  director,  that, 
following formal performance evaluation, the individual’s performance continues to be effective and demonstrates commitment to the role. 
The letters of  appointment of the non-executive directors will be available for inspection at the Annual General Meeting.

Audit, risk and internal control

Information on how the Group has applied the provisions of the 2016 Code relating to audit, risk and internal control is set out in section B5.

The directors’ responsibility for the financial statements is described in Section B8. 

Remuneration

Information on how the Group has applied the provisions of the 2016 Code relating to remuneration is set out in the Directors’ Remuneration 
Report in Section B6.

PAGE 81  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB4
Nomination Committee

Operation of the Committee

The Committee currently comprises three independent non-executive directors and the Chair of the Board who also chairs the Committee. 
Additionally,  during  the  year,  Patrick  Newberry  was  a  member  of  the  Committee  until  31  December  2018  and  on  24  January  2019  Graeme 
Yorston was appointed in his place, while Barbara Ridpath replaced Hugo Tudor. Therefore, throughout the year, all of the Committee’s members 
were independent non-executive directors. The Chair was considered independent on appointment as Chair of the Board. 

The Committee’s role includes:

• 

• 

 Ensuring  that  there  is  a  formal,  rigorous  and  transparent  procedure  for  the  appointment  of  new  directors  to  the  Board  of  Directors  of 
the  Company;  to  lead  the  process  for  Board  appointments  and  make  recommendations  to  the  Board.  Ultimate  responsibility  for  any 
appointment remains with the Board

 Keeping  under  review  the  structure,  size  and  composition  of  the  Board  (including  its  skills,  experience,  independence,  knowledge  and 
diversity) and making any recommendations it deems necessary to ensure that it is effective and able to operate in the best interests of 
shareholders and other stakeholders 

•  Considering re-appointment of directors, re-election of directors and the independence of non-executive directors

• 

• 

 Ensuring that plans are in place for orderly succession to positions on the Board and senior management and overseeing the development 
of a diverse pipeline for succession to the Board and senior management roles 

 Overseeing the Group’s initiatives on management diversity, with a particular focus on its participation in external programmes, such as the 
Women in Finance Charter and reporting such as gender pay reporting 

During the coming financial year, the Committee will take on the additional responsibility of monitoring workforce engagement on behalf of 
the Board.

Issues considered by the Committee during the year 

Succession planning - Board

During the year the Committee initiated a search for a new Audit Committee Chair due to the impending retirement of Peter Hartill. This search 
was undertaken in conjunction with an external management consulting company (Korn Ferry) which has no other connection with the Group 
or any individual director. A candidate list which emphasised diversity of gender and background was requested and received from Korn Ferry. 
The search involved candidate interviews with various members of the Board and senior management to ensure cultural fit and the capacity 
for the candidate to devote sufficient time to the appointment as well as the competence in accounting and auditing necessary for the Audit 
Committee Chair role. 

The Committee considered the balance of skills, experience, independence and knowledge on the Board and in the light of this a description of 
the role and capabilities required for these appointments was prepared.

In January 2019 the Committee also reviewed the structure of the Board committees following changes to the Board and it proposed that 
Graeme Yorston cease to be a member of the Audit Committee and became a member of the Remuneration Committee, Hugo Tudor cease 
to  be  a  member  of  the  Nomination  Committee  and  that  Barbara  Ridpath  be  appointed  to  the  Nomination  Committee.  This  was  part  of  the 
Committee’s role to keep under review the structure, size and composition of the Board’s Committee and to ensure that each non-executive 
director has sufficient time to undertake their committee responsibilities as well as broadening the skills base for recently appointed directors 
to ensure future successful operation of the committees. These changes were agreed by the Board on 24 January 2019.  

Succession  plans  for  the  Board  and  senior  management  were  reviewed  during  the  financial  year.  The  tenure  of  non-executive  directors  is 
monitored by the Committee. Emergency cover is in place for the executive directors and their direct reports.

Succession planning – senior management

The Human Resources department has a wider succession development plan for senior management roles across the Group, prioritising those 
positions likely to require recruitment within the next five years. The Committee has received reports during the year on the Group’s senior 
leadership development programme and will continue to monitor this on a regular basis. Further information can be found in Section A5.2.

PAGE 82  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsRisk mitigation for the loss of senior employees will continue to include the ongoing development of employees, as well as work to further 
validate potential candidates for senior positions. Development work on potential candidates occurs with those employees remaining in their 
current roles, as this training is undertaken so as to minimise business impact while ensuring that candidates are enabled to undertake a more 
senior role in due course. The Group’s preference, where possible, is that internal candidates are developed and supported to undertake senior 
roles as this assists in the ongoing maintenance of its strong culture and values. In addition, the senior leadership development programme is 
also focusing on increasing the diversity of the Group’s talent pool in support of the overall approach to equality and diversity.

Board skills matrix 

The Committee considered a revised skills matrix at its September 2019 meeting following the outputs from the Strategy Event in June 2019. 
The revised matrix will reflect the strategy of the Group becoming a technology-enabled specialist bank by 2025 and as such includes skills 
consideration on such matters as demonstrating sound knowledge of the UK financial services sector; understanding capital requirements and 
liquidity models; insight into the application of technology in a financial services environment; and understanding the specialist lending sector. 

Diversity

The  Group  recognises  the  importance  of  diversity,  including  gender  diversity,  at  all  levels  of  the  organisation.  The  Group  strongly  values 
diversity on the Board, not only of gender, but also of experience and background, recognising the contribution such diversity can make towards 
achieving the appropriate balance of skills and knowledge which an effective board of directors requires. The Board is committed to ensuring, 
in line with the Hampton-Alexander Review recommendations, that female directors will comprise 33% of the Board by the end of 2020 and, 
as noted above, the Committee is endeavouring to make progress towards this target, despite a challenging market, with the candidate list that 
was considered for the role of Audit Committee Chair.

The  Board  has  always  believed,  and  continues  to  believe,  in  appointing  the  best  person  to  any  role  regardless  of  gender  or  other  points  of 
diversity and this belief is reflected and operates across all appointments made by the Group. However, the Board recognises that measurement 
and publication of targets can assist in driving forward change and developing a talent pipeline in a sector where gender diversity has been 
difficult to achieve. For this reason, the Group signed up to HM Treasury’s Women in Finance Charter initiative during 2016 and agreed targets 
in respect of gender and ethnic diversity amongst the Group’s senior management. 

By the end of September 2019 slightly in excess of 35% of senior roles, using the Hampton-Alexander measure, were female, meaning that the 
Group had achieved its Women in Finance Charter commitment for 35% of senior management roles to be held by women by 2022, in advance 
of that date. The Board will review the targets for Women in Finance during the upcoming year. 

During the year the Committee reviewed the Group’s gender pay report and supporting analysis. It closely monitored changes since the previous 
report and considered the underlying challenges with the reporting and in the management structure that make balancing gender pay difficult 
for the Group, as is the case for other financial services firms. This will continue to be a focus for the Committee. 

As  is  clear  from  the  existence  of  the  Women  in  Finance  initiative,  obtaining  full  diversification  of  gender  in  the  financial  services  sector  is 
particularly challenging given the size of the female talent pool across the industry. Similar issues apply to advancing diversity of ethnicity in 
the  sector.  The  targets  adopted  reflect  the  Board’s  commitment  to  ensuring  that  diversity  considerations  throughout  the  Group  are  wider 
than gender. The Committee regularly reviews the Group’s Equality, Diversity and Inclusion Policy to ensure good practice is achieved and that 
policies are compliant with the 2016 Code requirements.

The Group’s diversity policies are described in Section A5.2. The Equality, Diversity and Inclusion policy was updated during the year to reflect 
the 2018 Code. Information on the composition of the workforce, including the gender balance of those in senior management and their direct 
reports, is given in Section A5.2 and the Group’s gender pay statistics are also discussed in that section.

Workforce engagement

The Committee will, in the future, receive an annual report on workforce engagement, as noted in the Chair’s statement, and this will form part 
of its monitoring and reviewing responsibilities under the 2018 Code. In addition to the enhanced role for the People Forum, an overarching 
framework  of  workforce  engagement  will  coordinate  current  employee  feedback  methods.  These  include  formal  structured  engagement 
surveys (which occur in depth on an 18-month cycle as well as more regularly on ad-hoc topics), yearly employee presentations, appraisals, 
one-to-ones  and  team  meetings,  as  well  as  less  formal  structures  such  as  senior  leaders  ‘walking  the  floor’.  The  results  from  these  will  be 
gathered by the People Director and reported to the Executive Committee and the Conduct and Compliance Committee, with the effectiveness 
of these channels assessed and reported on an annual basis to the Nomination Committee. All employee feedback, either using the existing 
methods or through the People Forum consultations with the relevant Board member(s), will be collected and analysed to distil a wide range of 
views for the Board to consider as part of its decision-making process.

PAGE 83  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB5
Audit Committee

B5.1   

 Statement by the Chair of the Audit Committee

Dear Shareholder

The  year  ended  30  September  2019  has  been  one  which  has 
seen  significant  developments  in  the  auditing,  accounting  and 
reporting landscape affecting the Group combining to provide the 
Committee with a full agenda.

The introduction of IFRS 9 in the period has impacted on the most 
significant judgemental areas of the Group’s accounting with the 
Committee having to consider the appropriateness of transition 
adjustments  as  well  as  the  embedding  of  the  new  rules  on  a 
business as usual basis.

At  the  same  time,  the  Committee  had  to  consider  changes  to 
its  remit  required  by  the  introduction  of  the  new  Code  from  1 
October  2019,  as  well  as  potential  regulatory  changes  affecting 
accounting,  reporting  and  auditing  in  the  UK,  including  those 
which  might  arise  from  the  various  potential  outcomes  of  the 
Brexit process.

Internally,  as  described  in  Section  B4,  the  membership  of  the 
Committee was reviewed following Board changes to enable the 
remaining non-executive members to provide greater focus on the 
Committee’s remit. The Committee was also subject to review as 
part of the external board effectiveness assessment (see section 
B3.2)  and  welcomed  Sarah  Mayne  as  the  Group’s  new  Internal 
Audit Director.

This  activity  has  taken  place  against  a  background  of  growth 
and  change  in  the  Group’s  business,  increasing  regulations  and 
guidance  and  increased  focus  on  audit  and  reporting  issues 
across the corporate sector as a whole.

As  a  Committee,  our  responsibility  is  to  ensure  that  financial 
information published by the Group properly presents its activities 
to  all  stakeholders  and  other  interested  parties  in  a  way  that  is 
transparent, useful and understandable, as well as overseeing the 
effective delivery of both external and internal audit services.

During  the  year,  the  Committee  met  five  times  and  its  principal 
activities were as follows:

• 

• 

• 

 The review of the annual and half-yearly financial statements 
to  ensure  these  properly  present  the  Group’s  activities  in 
accordance  with  accounting  standards,  law,  regulations  and 
market practice

 The consideration of the appropriateness and application of 
the Group’s accounting policies for the recognition of interest 
impairment  amongst  other  significant 
loan 
income  and 
accounting issues

 In particular, considering the impact on accounting for credit 
losses of the transition to IFRS 9 from 1 October 2018. This 
included assessment of the approach adopted, assumptions 
made  and  disclosures  provided  in  the  Group’s  external  and 
internal reporting

Peter Hartill, Chair of the Audit Committee

The introduction of IFRS 9 in the 
period has impacted on the most 
significant judgemental areas of 
the Group’s accounting...

PAGE 84  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts• 

• 

• 

• 

• 

• 

 The review of other financial information published by the Group, 
such as Pillar III disclosures required by banking regulations

 The  supervision  of  the  process  leading  to  the  appointment  of  a 
new Internal Audit Director and her induction into the business

 The supervision of the internal audit function and consideration of 
its findings

 Overseeing  the  integration  of  the  Titlestone  operation  acquired 
in the year ended 30 September 2018 into the Group’s financial 
reporting and control framework

 Approval of new terms of reference for the Committee to ensure 
compliance with the 2018 Code from 1 October 2019

 Considering the Group’s readiness to address other forthcoming 
accounting changes which will affect it, such as IFRS 16

In  the  financial  year  ending  30  September  2020  the  Committee’s 
main priorities will include: 

• 

• 

• 

 Continued  monitoring  of  the  Group’s 
impairment 
processes in the light of best practice developments and actual 
outturns 

IFRS  9 

 Considering  ongoing  developments 
regulatory 
environments surrounding accounting, reporting and auditing and 
ensuring the Group is well positioned to respond appropriately

the 

in 

 Ensuring  that  the  Group’s  control  processes  evolve  alongside 
developments in the business

This will be my last report as Audit Committee Chair, having announced 
my intention to stand down from the Board at the next AGM. I would 
like  to  thank  my  colleagues  on  the  Committee,  the  Group’s  Internal 
Audit and Finance teams and the external auditors, both KPMG and 
the  previous  incumbents,  Deloitte,  for  their  contributions  to  the 
Committee’s deliberations over the nine years I have served as Chair. 
These  nine  years  have  seen  momentous  changes  in  the  Group’s 
business,  its  regulatory  landscape  and  the  accounting  standards 
affecting it, and I do not expect any reduction in the pace of change - I 
wish my successor well in dealing with it.

I  commend  this  report  to  shareholders  and  ask  you  to  support  the 
resolutions concerning the reappointment of KPMG LLP (‘KPMG’) as 
auditors and their remuneration at the AGM in 2020.

Peter Hartill
Chair of the Audit Committee

26 November 2019

PAGE 85  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB5.2    Operation of the Committee

The Audit Committee currently comprises four independent non-executive directors of the Company whose relevant experience is set out in 
Section B2. Additionally, Patrick Newberry served as a member of the Committee until his resignation from the Board on 31 December 2018 
and Graeme Yorston was a member of the Committee until 24 January 2019. The terms of reference of the Committee include all matters 
indicated by Disclosure and Transparency Rule DTR 7.1 and the Code. New terms of reference, aligned with the 2018 Code, were approved in 
September 2019. The Committee’s key responsibilities include:

•  Monitoring the integrity of the Group’s financial reporting

•  Reviewing the Group’s risk management and internal control systems

•  Monitoring and reviewing the effectiveness of the Group’s Internal Audit function

•  Monitoring the relationship between the Group and the external auditor

It  also  provides  a  forum  through  which  the  Group’s  external  and  internal  audit  functions  report  to  the  non  executive  directors,  and  the 
effectiveness of these functions is assessed.

The Internal Audit Director reports to the Chair of the Committee. She attends all meetings of the Committee and also reports regularly to the 
Risk and Compliance Committee. 

The Committee considers that, as a whole, it possesses the competence relevant to the sector in which the Group operates that the Code 
requires. Peter Hartill has competence in accounting and auditing while other committee members have experience in various aspects of the 
financial services industry.  

The Committee meets at least four times a year and has an agenda linked to events in the Group’s financial calendar. Meetings generally take 
place  before  the  half  year  and  year  end  reporting  dates  in  March  and  September  and  before  the  approval  of  results  in  May  and  November. 
The Committee normally invites the Chair of the Board, the executive directors, Chief Risk Officer, Group Financial Controller, Internal Audit 
Director and a partner and other representatives from the external auditor to attend meetings of the Committee, although it reserves the right 
to request any of these individuals to withdraw. 

For part of each meeting the Committee meets separately with representatives of the external auditor and with the Internal Audit Director 
without any other persons present.

The Committee approves and monitors progress against the Group’s Internal Audit Plan. It assesses the adequacy of resources available to the 
Internal Audit function and it receives reports of internal audit reviews conducted across the Group.

From  time  to  time,  when  there  are  major  changes  in  the  Group’s  accounting  policies  or  audit  arrangements  in  progress,  the  Chair  of  the 
Committee has held meetings with shareholders and is prepared to meet investors in the future to discuss such matters.

Details  of  the  Committee  members’  attendance  at  meetings  and  the  Board’s  evaluation  of  the  Committee’s  effectiveness  are  given  in 
Section B3.2.

B5.3    

 Significant issues addressed by the Committee in relation to 
the Financial Statements

The  Committee  considers  whether  the  accounting  policies  adopted  by  the  Group  are  suitable  and  whether  significant  estimates  and 
judgements made by the management are appropriate. In evaluating the Group’s financial statements for the year ended 30 September 2019 
the Committee considered particularly:

• 

• 

 The calculation of interest income under the Effective Interest Rate (‘EIR’) method for both internally originated and purchased loan assets 
and the Group’s borrowings

 The  levels  of  impairment  provision  against  loan  assets  and,  in  particular,  the  transition  to  the  impairment  requirements  of  IFRS  9  in 
the period

•  The requirement for any impairment provision against the purchased goodwill carried in the Group’s balance sheet

•  The derecognition of the assets and liabilities of the Paragon Mortgages (No. 12) PLC (‘PM12’) securitisation

•  The valuation of the deficit in the Group’s defined benefit pension scheme

•  The viability statement which the Group is required to make under the Code

•  The Group’s capital and funding position and the Group forecasts for future periods

The Committee also considered whether this Annual Report, taken as a whole, is fair, balanced and understandable and provides the information 
necessary for shareholders to assess the Group’s performance, business model and strategy.

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PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsIn each of these areas the Committee was provided with papers discussing the position shown in the accounts, the underlying market conditions 
and assumptions and the methodology adopted for any calculations. The papers also detailed any changes in approach from previous periods. 
These  were  reviewed  in  detail  and  discussed  with  the  relevant  Group  employees  and  the  results  of  this  work  were  considered,  together 
with  the  results  of  testing  by  the  external  auditor.  There  were  no  material  or  significant  disagreements  between  the  management  and  the 
external auditor.

Particular matters which the Committee focused on in each of these areas were:

Matter

Particular areas of focus

Interest income and 
expense recognition

As required by IFRS 9, the Group recognises income from loan balances on an EIR basis, which is intended to 
produce a constant yield throughout the behavioural life of the loan, taking account of such matters as costs 
of procuration, and initially fixed or discounted interest rates. The calculation therefore rests on assumptions 
about the future behaviour of the Group’s customers. A similar approach is taken to assessing interest on 
borrowings, where redemption profiles and anticipated refinancing dates influence expense recognition.

The Committee assessed the appropriateness of the assumptions made, considering performance of the 
portfolios against expectations and the impact of changes in product specifications. 

Redemption profiles used in the modelling of mortgage books and the availability of alternative offerings in the 
market were areas of particular focus.

Further information on these estimates can be found in note 65b to the accounts, and the interest income and 
expense recognised on this basis is shown in notes 4 and 5.

Loan impairment

IFRS 9 requires that companies provide for expected future credit losses on any financial asset held on the 
balance sheet on the amortised cost basis.

As a forward-looking measure, the determination of such provisions is heavily dependent on the use of 
judgement and estimation techniques to evaluate the likelihood of loss on accounts and the potential amount of 
any loss, should one occur.

In order to satisfy itself that the process applied by the Group resulted in an appropriate level of provisioning in 
accordance with IFRS 9, the Committee considered particularly:

•  The methods used to estimate probabilities of loss and potential losses

•  The assumptions used as inputs in these calculations

•  The economic projections used in deriving future loss expectation

• 

 The definitions of significant increase in credit risk, credit impairment and default for expected credit loss 
(‘ECL’) purposes

To substantiate these decisions, the Committee considered actual results in the year compared to those 
predicted by the impairment methodology and the continuing relevance of historical information used in the 
process based on present economic conditions, lending and account administration practices.

Particular consideration was given to the Group’s receiver of rent portfolios and the level to which their ultimate 
loss levels accorded with expectations. The Committee also reviewed the appropriateness and adequacy of 
additional provisions made for particular cases and factors not allowed for in the impairment process.

Further information on these estimates can be found in note 65a to the accounts, the impairment charge for the 
year and the movements in provision for impairment are shown in note 23.

The Group’s exposure to credit risk is discussed in note 57.

Goodwill impairment

The Group is required to assess, at the end of the year, whether the carrying value of the acquired goodwill 
balance in its accounts, which is not subject to amortisation under IFRS, remains appropriate or whether 
any impairment has occurred. This includes both newly acquired goodwill and goodwill arising from previous 
acquisitions.

In considering whether any impairment of goodwill had occurred the Committee considered particularly the 
Group’s forecasts for the cash flows to be generated by the acquired businesses and their reasonableness in 
the light of current trading performance and the Group’s strategy for these operations.

The potential impairment of goodwill is discussed in notes 65c and 29.

PAGE 87  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsMatter

Particular areas of focus

Derecognition of 
assets and liabilities

During the year, the Group disposed of its residual interest in the PM12 securitisation transaction. IFRS 9 
requires the directors to consider whether the terms of this transaction meet the criteria set out in the Standard 
for derecognition of the assets and liabilities of the securitisation.

The Committee considered the contractual terms of the transaction, the changes brought about in the Group’s 
risk exposures and the detailed rules set out in the standard. They also took account of views expressed by 
external technical experts.

The nature of this judgement is discussed in note 64 and the financial effect of the transaction is discussed in 
note 7.

Pension deficit

The deficit on the Group’s defined benefit pension plan is valued in accordance with IAS 19, which requires an 
actuarial valuation of the plan liabilities. Such a valuation is based on assumptions including market interest 
rates, inflation and mortality rates in the Plan.

In order to satisfy itself as to the appropriateness of these assumptions, the Committee considered their 
derivation and the market data underlying them. These were compared to market benchmarks and advice from 
the Group’s actuarial advisers. The Committee also considered benchmarking data provided by the external 
auditor.

Further information on the Plan deficit, the basis of valuation and the assumptions underlying it can be found in 
note 41 to the accounts, along with an analysis of sensitivities to the more significant assumptions.

Viability statement

The Board is required by the Code and the Listing Rules to make a viability statement in the Annual Report. The 
Committee has been asked to express an opinion to the Board as to whether this statement could properly be 
made.

The Committee considered aspects of the work of the Board and its various committees which addressed the 
Group’s business model, risk profile, access to funds and future strategy. They also considered guidance issued 
by the FRC and stress testing which had been carried out in the year.

A fuller discussion of the directors’ consideration of the viability statement is set out in Section A4.

Capital and funding

The Board is required by the Code and the Listing Rules to make a going concern statement in the Annual 
Report. The Committee has been asked to express an opinion to the Board as to whether this statement could 
properly be made.

The Committee considered the Group’s detailed forecasts and the implicit cash and capital requirements. 
The Committee discussed availability of funding, potential stress events and the impact of the economic 
environment.

A fuller discussion of the directors’ consideration of the going concern statement is set out in Section A4.

Internal Control and 
Risk Management

The Board is required to make statements in the Annual Report and Accounts relating to the Group’s systems of 
internal controls and risk management.

The Committee considered an evaluation prepared by the Risk function, together with the findings of internal 
audit reports in the year and its own engagement with the management information of the Group and the 
executive directors. On the basis of these activities the Committee concluded that it could advise the Board 
that the statements were appropriate.

The Board statements on internal control and risk management are set out in Section B3.

Fair, balanced and 
understandable

The Board is required by the Code to state whether, in its view, the Annual Report is fair, balanced and 
understandable. The Committee has been asked to express an opinion to the Board as to whether this 
statement could properly be made.

The Committee considered the draft Annual Report for the financial year, as a whole, satisfying itself that the 
process for the preparation and review of its various sections, was appropriate. The Committee especially 
focussed on areas where disclosure requirements had changed or where new activities were to be reported 
on. Based on this exercise, and the Committee’s own understanding of the business in the year, it determined 
whether the Annual Report, overall, portrayed the Group’s activities, position and results properly.

The discussion of future accounting changes required by IAS 8 (note 62) is an output of the ongoing IFRS 16 implementation project which the 
Committee has considered during the period and the Committee reflected upon whether the disclosure made in the accounts was appropriate.

The Committee was able to reach satisfactory conclusions on all of these areas and therefore resolved to commend the Annual Report to the 
Board for approval, and to advise the Board that it can conclude that the Annual Report is fair, balanced and understandable. 

Earlier in the year the Committee had considered each of these areas, where applicable, in the same manner in concluding that it could commend 
the Group’s half-yearly financial report for the six months ended 31 March 2019 to the Board for approval.

The Committees consideration of the financial statements for the year ended 30 September 2018, which took place in the year under review, 
is discussed in the Audit Committee report for that year.

PAGE 88  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB5.4    

 Other financial reporting matters considered by the Committee

IFRS 9 Transition

On 20 March 2019, the Group published a report outlining the financial and capital impacts of its transition to IFRS 9 as at 1 October 2018. The 
Committee considered this report and the basis on which it was prepared, in the same way as detailed for the year end under ‘Loan Impairment’. 
It also considered its communications with the external auditors on the subject of IFRS 9 to the date of approval. Following this consideration, 
the Committee was able to commend the transition report for Board approval as a fair representation of the impact of transition.

Pillar III report

The  CRR  requires  that  a  firm’s  Pillar  III  report  is  subject  to  the  same  review  processes  as  its  annual  report  and  accounts.  The  Committee 
therefore reviewed the Group’s Pillar III report, considering whether it included all material matters required by the CRR and its supporting 
requirements, and whether it formed a fair representation of these matters.

Correspondence with FRC

During the year, the Group’s financial statements were reviewed by the Conduct Committee of the FRC. Such reviews are based on the annual 
report and accounts alone, and do not benefit from detailed knowledge of the Group’s business or individual transactions reported upon, but 
are carried out by FRC staff who have an understanding of the relevant legal and accounting frameworks. FRC reviews provide no assurance 
as to the correctness of accounts, they consider only compliance with reporting requirements and the FRC accepts no liability to the Group or 
third parties in respect of them.

The Group prepared a response to the FRC which was presented to the Committee together with appropriate supporting information. These 
were considered by the Committee who also consulted with the external auditor before the response was provided to the FRC.

Following receipt of the response, the FRC closed its enquiry. The FRC’s observations have been considered in drafting the financial statements 
for the year ended 30 September 2019, particularly in the compilation of the new and extended disclosures under IFRS 7, required for the first 
time this year.

B5.5    External auditor

The Committee is responsible for assessing the effectiveness of the external audit process, for monitoring the independence and objectivity 
of the external auditor and for making recommendations to the Board in relation to the appointment and remuneration of external auditors. 
The Committee is also responsible for developing and implementing the Group’s policy on the provision of non-audit services by the external 
auditor, which was reviewed in the year.

Audit tendering

On 24 September 2014, the Competition and Markets Authority finalised its investigation into the audit market and published The Statutory Audit 
Services for Large Companies Market Investigation (Mandatory Use of Competitive Tender Processes and Audit Committee Responsibilities) 
Order  2014  (the  ‘Order’).  The  provisions  of  the  Order  are  consistent  with  requirements  introduced  by  European  legislation.  The  Order  first 
applied to the Group from the beginning of the year ended 30 September 2016 and requires that only the Committee can agree the fees and 
terms of service of the external auditors, initiate and supervise a tendering process or recommend the appointment of an external auditor to the 
Board following a tender process. The Group has complied with the requirements of the Order during the year.

KPMG were appointed as auditors, following a competitive tender process, with effect from the year ended 30 September 2016 at the Annual 
General Meeting in February 2016. The financial year ended 30 September 2019 is the fourth reported on by KPMG. Simon Clark has served 
as engagement partner since the year ended 30 September 2018. He has been involved in the audit assignment since KPMG’s appointment.

The  Group  is  therefore  not  subject  to  a  legal  requirement  to  undertake  an  audit  tender  until  ten  years  have  elapsed,  and  will  report  to 
shareholders no later than after the completion of the fifth year (the year ending 30 September 2020), and in each subsequent year thereafter, 
its conclusions on whether a further tender is in the Group’s interest at that time.

Other  than  the  legal  requirements  of  the  Order  and  the  general  constraints  imposed  by  the  current  structure  of  the  UK  audit  market,  the 
Committee has not identified any factors which might restrict its choice of external auditor. 

PAGE 89  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsAudit effectiveness

The Committee has considered the effectiveness of the external audit for the year ended 30 September 2019 and the Group’s relationship 
with  the  external  auditor,  KPMG,  on  an  on-going  basis,  and  has  conducted  a  formal  review  of  the  effectiveness  of  the  annual  audit  before 
commending this Annual Report to the Board. This review consisted of the following steps:

• 

 A list of relevant questions was considered by senior management who submitted their responses in writing to the Committee in advance 
of the meeting convened to consider the Annual Report

•  The Committee members considered their experience of the audit process in advance of that meeting

• 

 At the meeting the Committee discussed the results of the exercise with the senior financial management of the Group, without the external 
auditor present

•  The Committee then addressed the evaluation, as appropriate, with the external auditors

The Committee was able to conclude, on the basis of this exercise and its experience over the year, that the external audit process remained 
effective and that the auditor was independent and objective, up to the signing date of this report. A further review will be carried out following 
the completion of audit procedures on all Group companies and reported on in next year’s Annual Report.

The  effectiveness  review  addressing  the  conduct  of  the  2018  audit,  undertaken  at  the  time  of  approval  of  the  2018  Group  accounts  was 
updated once the external audit process for all Group companies had been completed and affirmed the original conclusion, that the external 
audit was independent and objective and that the audit process was effective for that financial year.

In conjunction with the effectiveness review, before recommending the re-appointment of the External Auditor, the Committee must consider 
whether they are able to provide the required service to the appropriate standard and are independent of the Group. To this end, the Committee 
considered whether KPMG’s understanding of the Group’s business, their access to appropriate financial services and regulatory specialists 
within  their  firm,  both  locally  and  nationally,  and  their  understanding  of  the  sectors  in  which  the  Group  operates  were  appropriate  to  the 
Group’s needs. 

As part of this exercise the Committee also considered the transparency report presented by the external auditor and the FRC’s most recent 
audit inspection review on KPMG, published in July 2019. In this report the FRC noted that while results at KPMG had improved year-on-year, the 
firm remained subject to increased regulatory scrutiny. The Committee received a presentation from the external auditor which described the 
steps being taken by the firm to enhance audit quality and discussed this and the FRC findings with the audit partner and other representatives.

As a result of these exercises the Committee concluded that it would recommend to the Board that a resolution to reappoint KPMG as external 
auditor for the year ending 30 September 2020 should be proposed at the forthcoming AGM.

Independence policy

Both  the  Committee  and  the  external  auditor  have  safeguards  in  place  to  avoid  any  compromise  of  the  independence  and  objectivity  of 
the external auditor. The Committee considers the independence of the external auditor annually and the Group has a formal policy for the 
engagement of its external auditor to supply non-audit services, reviewed, most recently, in September 2019. The policy is designed to ensure 
that neither the nature of the service to be provided nor the level of reliance placed on the services could impact the objectivity of the external 
auditor’s opinion on the Group’s financial statements.

The policy precludes the appointment of the external auditor to provide any service where there is involvement in management functions or 
decision making, or any service on which management might place primary reliance in determining the adequacy of internal controls, financial 
systems or financial reporting. It also precludes the external auditor from providing tax or remuneration advice. Internal audit services may not 
be provided by the external auditor. The Committee must approve any engagement of the external auditor for non-audit work, except where 
the fee involved is clearly trivial. The policy sets out rules for the employment of former employees of the external auditor and procedures for 
monitoring such persons within the organisation.

The Committee reviews, on a regular basis, the levels of fees paid to all major accounting firms to identify any matters which might impact on 
those firms’ ability to tender for the group audit at any future date.

Fees paid to the external auditor

Fees paid to the external auditor are shown in note 13 to the accounts. No services other than services required to be provided by external 
auditors by legislation or regulation, such as the review of half-yearly financial information and profit verification for regulatory purposes, were 
provided by KPMG. 

Audit fees of Group entities for the year have increased by 16.4% to £1,352,000 (2018: £1,161,000). This was a result of an increase in scope as 
a result of acquisitions and additional work related to the introduction of IFRS 9.

No fees were paid to KPMG, the Group’s external auditor, for non-audit services during the year (2018: £68,000, excluding VAT).

The  EU  Audit  Regulation  (which  is  directly  applicable  in  the  UK  for  the  time  being)  contains  a  70%  cap  on  non-audit  fees  for  services 
provided to EEA Public Interest Entities (‘PIEs’) including audit-related services other than those services required by EU or national law. The 
calculation  applies  for  the  first  year  commencing  after  June  2019  which  means  that  this  restriction  applies  from  the  Group’s  year  ending 
30 September 2020. Non-audit fees paid to the auditor for the year ending 30 September 2020 should be no more than 70% of the average of 
the audit fees for 2017, 2018 and 2019, expected to be approximately £750,000.

PAGE 90  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe Group actively considers other providers for the type of non-audit services typically provided by accounting firms. It maintains on-going 
relationships  relating  to  tax,  remuneration  and  regulatory  advice  with  firms  other  than  the  external  auditor’s  firm  and  considers  discrete 
projects on a case-by-case basis. The Group has engaged with a number of firms, including some outside the ‘big four’ largest audit firms for 
assignments during the year, assessing each firm’s appropriateness for the particular assignment before an appointment was made. Fees paid 
to audit firms (excluding VAT), excluding the Group audit and related fees, can be analysed as shown below:

Auditors – KPMG

Other	big	four	firms

Other	firms

2019

£000

-

2,393

6

2,399

2018

£000

68

926

3

997

The Group maintains relationships with all of the major accounting firms and considers a variety of providers for this type of assignment.

B5.6   

Internal Audit

The  Committee  is  responsible  for  considering  and  approving  the  remit  of  the  internal  audit  function,  approving  the  internal  audit  plan,  and 
ensuring it has adequate resources and appropriate access to information to enable it to perform its function effectively and in accordance 
with the relevant professional standards. The Committee also ensures that the internal audit function has adequate standing and is free from 
management or other restrictions which may impair its independence.

Operations

During the year, the Committee considered and approved the annual internal audit plan, which is based on an assessment of the key risks faced 
by the Group. Progress in respect of the plan is monitored throughout the year and the Committee assesses, on an ongoing basis, whether the 
internal audit function has sufficient and appropriate skilled resources to complete the plan. With the approval of the Committee, the audit plan 
and the related resource requirement may be revised during the year, based on the ongoing assessment of the key risks or in response to the 
requirements of the Group. 

The Internal Audit Director met regularly throughout the year with the Chair of the Committee to discuss progress against plan, outstanding 
agreed actions, and departmental resourcing. Ahead of finalisation of the audit plan for the year ending 30 September 2020, the Chair of the 
Committee met with the Internal Audit Director to discuss audit planning priorities, key business risks and assess current resourcing. 

During  the  year,  the  appointment  process  for  the  Group’s  new  Internal  Audit  Director  was  finalised  and  she  took  up  her  appointment  in 
November 2018. Following her appointment, she underwent a thorough programme of familiarisation with the Internal Audit function and the 
Group’s activities and, following this, considered potential enhancements to the Internal Audit approach.

At the request of the PRA, as part of a market-wide review, during the year ended 30 September 2019, internal audit has undertaken specific 
review work to assess the adequacy of management information provided to the Board to measure and monitor operational resilience against 
risk appetite. This review was co-sourced under an agreement with a third-party accounting firm on a subject matter expertise basis. Certain 
other technical or specialist reviews of the first and second line have also been undertaken including an element of co-sourced input where it 
was deemed by the Internal Audit Director that such skills would complement and develop those of the internal team. 

All internal audit reports are circulated to the Board. Significant findings of internal audit reports are discussed at meetings of the Committee 
throughout  the  year.  Overdue  actions  graded  medium  or  above  are  reviewed  and  challenged  at  both  the  Committee  and  the  Risk  and 
Compliance Committee.

Effectiveness

The Committee assesses the effectiveness of the Internal Audit function by reference to standards published by the Chartered Institute of 
Internal Auditors. In 2019, the Committee considered the output of an internal quality assessment prepared on this basis and concluded that 
the function was satisfactory.

An external quality assessment (‘EQA’) was last commissioned in 2018 to benchmark internal audit activities against best practice and peers. 
Progress on the EQA actions arising from this review has been reported to and monitored by the Committee in the year to ensure they are being 
properly addressed.

As a matter of policy, the Committee intends to commission an EQA at least every five years.

PAGE 91  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB5.7    Whistleblowing

The Group has an established procedure whereby employees can make disclosures regarding malpractice within the Group on a confidential 
basis, in accordance with the Public Interest Disclosure Act 1998 (‘PIDA’). The policy also makes provision to ensure that no employee making 
such a disclosure suffers any detriment by doing so. A whistleblowing service is operated for the Group, at arm’s length, by a third-party charity, 
Protect. This process was supervised by the Committee during the year and any amendments to the policy required the approval of the Chair 
of the Committee. 

During September 2019, responsibility for receiving and acting on whistleblowing reports was transferred from the Committee to the Board, 
in accordance with the requirements of the 2018 Code. The Committee will retain responsibility for reviewing the operation of the process.

There is a right of appeal, currently to the Chair of the Committee, where the employee is dissatisfied with the outcome and his decision is final 
in all cases.

To ensure that the policy is embedded in the operations of the Group all employees received training  on the requirements of PIDA and the 
Group’s  policy  during  the  year  and  were  tested  to  ensure  their  understanding.  There  were  also  internal  publicity  campaigns  promoting  the 
whistleblowing procedures.

During the year ended 30 September 2019, a small number of whistleblowing incidents were investigated. Each matter was fully reviewed 
by the Whistleblowing Committee and subsequently considered by the Committee. The investigation found that none of the incidents were 
material in nature. Whilst actions did arise following the investigations, these were minor.

PAGE 92  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
B6
Remuneration report

This report covers the activities of the Remuneration Committee for the year ended 30 September 2019 and sets out the remuneration details 
for the executive and non-executive directors of the Company. It has been prepared in accordance with Schedule 8 of The Large and Medium-
sized Companies and Groups (Accounts and Reports) Regulations 2008, as amended, and the principles of the Code. 

This report consists of the Statement by the Chair of the Committee (B6.1), the Annual Report on Remuneration (B6.2) and the full Remuneration 
Policy (B6.3) proposed to apply from the close of the Annual General Meeting to be held on 13 February 2020.

B6.1   

 Statement by the Chair of the Remuneration Committee

Dear Shareholder

The  philosophy  underpinning  the  Group’s  remuneration  policy 
remains  unchanged  and  continues  to  be  adopted  throughout 
the  organisation;  seeking  to  recognise  fairly  and  equitably  the 
contributions  of  all  employees  within  the  Group.  For  executive 
directors,  the  aim  is  to  ensure  that  their  rewards  are  aligned  with 
the  interests  of  shareholders  through  the  achievement  of  both  the 
Group’s  shorter  term  and  strategic  objectives,  whilst  meeting  the 
core  objective  of  being  motivating  and  retentive.  The  Committee 
listened to the feedback at the 2019 AGM and recognised the need 
to  alter  the  approach  to  determining  short  term  incentive  awards, 
in  particular  to  remove  the  scalar  in  the  year  ended  30  September 
2019 for the executive directors. The results of this are set out in the 
Annual Report on Remuneration.

Business performance

Hugo Tudor, Chair of the Remuneration Committee

The philosophy underpinning 
the Group’s remuneration policy 
remains unchanged... seeking to 
recognise fairly and equitably the 
contributions of all employees 
within the Group...

The  year  saw  growth  in  the  Group’s  loan  books,  with  new  lending 
up  8.5%  to  £2,532.4  million  which  contributed  to  an  increase 
in  underlying  profit  by  5.0%  to  £164.4  million.  Profit  before  tax 
on  the  statutory  basis  fell  by  12.4%  to  £159.0  million  following  a 
£28.0  million  gain  on  Idem  Capital  assets  in  2018.  This  led  to 
underlying EPS increasing by 6.0% to 51.1 pence (2018: 48.2 pence) 
and statutory EPS decreasing to 49.4 pence (2018: 55.9 pence).

Funding  was  enhanced  with  the  continued  growth  of  the  Group’s 
savings  deposit  base  to  £6.4  billion  from  £5.3  billion  a  year  earlier, 
whilst  continuing  to  access  the  capital  markets  through  the  latest 
securitisation.  The  Group’s  capital  position  remains  strong,  with  a 
regulatory  CET1  ratio  of  13.7%  (2018:  13.8%),  representing  a  more 
efficient  capital  position  enhanced  by  the  sale  of  a  legacy  residual 
securitisation investment and accompanying share buy-back.

Variable pay earned in the year

Reflecting on shareholder feedback, during the year the Committee 
made  some  changes  to  the  operation  of  the  annual  bonus.  These 
changes  reflect  current  best  practice  and  support  the  introduction 
of  the  new  policy  set  out  below.  The  personal  scalar  element  has 
been  removed  from  the  bonus  framework  and  the  assessment  of 
performance has transitioned to a scorecard of performance metrics: 
30% financial performance, 30% strategic and future value, 20% risk 
management, 20% personal performance.

PAGE 93  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe Committee has reflected the strong performance in the year when applying the existing remuneration policy and changes made to the 
operation of the bonus following shareholder feedback at the 2019 AGM. Performance bonuses of 89.4% of maximum for Mr N S Terrington, 
Mr R J Woodman and Mr J A Heron have been awarded. In reaching its decision the Committee has reviewed performance against a number of 
financial and risk-based targets, as well as taking individual performance into account. 

This  year’s  bonus  awards  reflect  the  executive  directors’  excellent  performance  in  achieving  an  increase  in  underlying  profit,  RoTE,  NIM 
progression  and  new  lending  (details  of  which  are  noted  further  in  the  report)  within  a  turbulent  and  uncertain  external  environment  and 
replacing income lost through the amortisation of the Idem Capital portfolio. The objectives are detailed in section B6.2.2, including disclosure 
of the target range for the year ended 30 September 2019, as well as retrospective disclosure for the year ended 30 September 2018. This 
year’s target range is being disclosed immediately following the financial year for the first time in response to shareholder feedback. 

Long term incentive awards under the Paragon Performance Share Plan (‘PSP’) which were granted in December 2016 are due to mature in 
December 2019. These awards are subject to performance conditions related to a Total Shareholder Return (‘TSR’) performance condition, 
measured against a bespoke comparator group of listed financial services entities (50% of the award), EPS growth (25% of the award) and for 
the first time a risk condition based on factors including regulatory, customer, conduct, operational, credit, capital and liquidity risks (25% of 
the award). 

The performance of the business over the three-year performance period was very strong, leading to the TSR element vesting in full, and the 
EPS (22.94% out of a possible 25.00%) and risk (22.50% out of a possible 25.00%) elements vesting at near maximum. The outcome of the 
risk condition has been independently assessed by the Committee, supported by the Chair of the Risk and Compliance Committee and the 
Group’s Chief Risk Officer. The Committee has considered the financial underpin for these awards, which for the 2016 award was different for 
Bank employees at the time prior to vesting, and agreed that based on this evaluation, 95.44% of these awards will vest on 1 December 2019.

Shareholder engagement and key changes to the remuneration structure for 2020

The current remuneration policy was approved by shareholders at the 2017 AGM to apply for a period of three years. Therefore, the Group’s 
remuneration  policy  must  be  put  to  the  shareholders  again  at  the  2020  AGM  and,  consequently,  the  Committee  undertook  a  full  and 
comprehensive review of the policy during the year. Since the 2019 AGM, an active dialogue with the majority of the Group’s major shareholders 
has been maintained and a series of productive and helpful consultations have taken place with me, the Chair of the Board and the Company 
Secretary.  A  total  of  18  shareholders  took  part  in  these  consultations,  equating  to  approximately  69%  of  total  voting  rights  (based  on  the 
Company’s total voting rights as at 30 September 2019) and I am extremely grateful for their constructive feedback. These meetings were 
positive in tone whilst appropriately challenging and, importantly, have helped to shape the Committee’s thinking in the design of the new policy. 

Continued strong and sustainable growth for the Group will mean it is likely to be subject to increased financial services specific remuneration 
requirements during the lifetime of the new policy.  As a result, the Committee is proposing a significant restructuring of the balance between 
fixed and variable pay for the executive directors, as well as potentially longer time horizons on pay in due course,  and the key changes are set 
out below.

The policy is intended to apply for the three years following the 2020 AGM, in line with the legal requirement. In developing the new policy, the 
Committee had four key objectives:

•  Responding to shareholder feedback

 Defining a balanced set of metrics which reward fairly, drive the Group’s strategy, align to the Group’s values, promote a strong culture and 
are supported by shareholders

• 

 Addressing regulatory requirements over the lifetime of the new policy

 The  Committee  anticipates  the  Group,  during  the  policy  lifetime,  becoming  subject  to  increased  levels  of  remuneration  regulation  as  a 
larger firm (known as a Level 2 CRD IV firm). Consequently it needs to rebalance pay to ensure compliance with the 2:1 variable pay cap in 
readiness for this change now, so that shareholders have full visibility of the remuneration changes ahead

•  Delivering alignment with the 2018 Code

 Develop policies which will be compliant going forward including improving alignment on pension provision

•  Meeting the Committee’s remuneration philosophy

 Apply the same reward principles throughout the Group to motivate and retain senior management and key roles critical to the delivery of 
the Group’s strategy, rewarding fairly for strong performance and delivering a balanced package of fixed and variable pay, short and long 
term incentives with a focus on using equity

PAGE 94  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
To reflect the objectives and to meet the requirements of CRD IV the Committee is proposing to:

• 

• 

• 

• 

• 

• 

• 

• 

• 

• 

• 

 Introduce a cap on variable remuneration of twice fixed remuneration

 Increase the base salary of the CEO and CFO by 19% to support in rebalancing remuneration

 Introduce a fixed role-based allowance, paid in shares and released in five equal annual tranches

 Reduce pension contributions from 45% of salary to 20% of salary for incumbent executive directors to align with average contributions 
made to the wider workforce. For new external hires, pension contributions to be 10% of salary

 Reduce the maximum annual bonus opportunity from 200% of salary to 150% of salary

 Reduce the maximum annual PSP opportunity from 200% of salary to 180% of salary

 Reduce  weighting  on  relative  TSR  under  the  PSP  with  awards  granted  under  the  new  policy  assessed  against  a  broader  scorecard  of 
metrics: 25% relative TSR, 25% EPS, 25% risk, 25% customer and people metrics

Introduce a two year holding period post vesting for the PSP

 Introduce a formal post-employment shareholding requirement to align executive directors’ interests further with those of shareholders

 Extend malus and clawback provisions to ensure the Committee has the appropriate authority to reduce remuneration in the appropriate 
scenarios

 Introduce significantly extended deferral and retention variable pay requirements once the Group becomes a PRA Level 2 remuneration 
firm to align with regulatory rules and expectations for Senior Managers 

The impact of all of these changes is for the cash paid to executive directors to be slightly lower but with the addition of the role-based allowance 
the non-variable element of the package increases by approximately 18%. At maximum the total package increases by about 3.5% reflecting 
an  inflationary  increase  for  the  year.    We  considered  carefully  the  argument  to  reduce  this,  reflecting  the  greater  certainty  from  a  higher 
non-variable package, but, in light of the significant deferrals that arise from CRD IV, we believe that this would be unreasonable.

Overall, variable pay will continue to be a key component of reward but is rebalanced to address the fact the Group is on the cusp of Level 2 
status. Pension is significantly reduced to bring closer alignment with provision for the average of the workforce and variable pay will be more 
heavily geared to long term and equity incentives. The role-based allowance will deliver further value in equity and extending this allowance over 
five years will drive shareholder alignment.

The most important challenge for the Committee will be to continue to ensure that the remuneration policy remains appropriately structured 
to retain and motivate the executive directors, whilst providing alignment with shareholders and, critically, directly linking to the achievement 
of the Group’s strategy.

I commend this report to shareholders and ask you to support the resolutions to approve the Company’s Directors’ Remuneration Report and 
the new remuneration policy set out in Section B6.3.

Hugo Tudor
Chair of the Remuneration Committee

26 November 2019

PAGE 95  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB6.2    Annual report on remuneration

Remuneration summary 

The information provided in this section is not subject to audit

Aligning our pay principles to our strategy during the year ended 30 September 2019:

The success factors 
on which the Group’s 
strategic priorities 
are based

Translation into reward principles and structure

Credit quality

Risk measures and future value of new business

Risk assessment

Bonus

Performance share plan

Loan pricing

Future value of new business and financial 
performance

EPS growth and TSR

Funding

Risk measure and financial performance

EPS growth, TSR and risk assessment

Strong financial foundations

Financial performance

Relative TSR, EPS and risk assessment 

Efficient utilisation of the 
Group’s capital base

Risk measures

Relative TSR and risk assessment

Cost control

Profit measures and personal objectives

EPS growth

A customer focused culture

Personal objectives

Risk assessment includes customer engagement 
measures

These success factors deliver enhancement of shareholder value and align with the Group’s reward structure

At a glance summary of remuneration during the year ended 30 September 2019:

N S Terrington

R J Woodman

J A Heron

Salary increase

3%

3%

3%

Salary

£000

503

317

268

Bonus earned
as % of maximum

PSP vesting

89.4%

89.4%

89.4%

95.44%

95.44%

95.44%

The annual report on remuneration includes:

•  The Remuneration Committee, its key responsibilities and advisers (B6.2.1)

•  The remuneration of the directors for the year ended 30 September 2019 (B6.2.2)

•  How the remuneration policy will be applied to the directors in the year ending 30 September 2020 (B6.2.3)

•  Other disclosures required by the Regulations (B6.2.4)

•  Policy for executive and non-executive directors for approval at the AGM in 2020 (B6.3)

PAGE 96  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB6.2.1     The Remuneration Committee, key responsibilities and advisers 

The information provided in this section is not subject to audit

Committee membership during the year ended 30 September 2019

The members of the Committee during the year were: 

Hugo Tudor

Chair

Fiona Clutterbuck

Member all year

Peter Hartill

Member all year

Graeme Yorston

From 24 January 2019

Patrick Newberry

Until 31 December 2018

None of the non-executive directors who sit on the Committee has any personal financial interest (other than as a shareholder) or conflict of 
interest arising from cross-directorships or day-to-day involvement in running the business.

Key responsibilities

The  Committee  determines  the  Company’s  policy  on  executive  remuneration,  including  pension  rights  and  compensation  payments 
of  the  executive  directors.  It  sets  the  remuneration  for  each  of  the  executive  directors,  the  Chair  of  the  Board,  the  Company  Secretary,  all 
Senior Management and Certification Regime personnel under the rules of the PRA/FCA which includes the Director of Internal Audit and the 
Chief Risk Officer.   

The Committee will also review workplace remuneration and related policies and the alignment of incentives and rewards with culture; and 
when setting the policy for executive director remuneration, take into account those matters.

It  will  also  consider  the  Group  remuneration  policy  for  all  employees  (excluding  executive  directors)  and  review  and  approve  the  Group’s 
schedule of Material Risk Takers, under financial services regulatory remuneration rules.

No director contributes to any decision about his or her own remuneration. 

The terms of reference for the Committee are available on the Group’s website.  

Attendees

The CEO, People Director, Chief Risk Officer, Company Secretary, other non-executive directors (including the Chair of the Risk and Compliance 
Committee) and external remuneration advisors attend by invitation.

Advisors

During the year, the Committee considered advice from:

• 

 Deloitte LLP (‘Deloitte’) who were appointed as the Committee’s independent advisor in February 2016 following a review process. Deloitte 
is a founder member of the Remuneration Consultants Group and as such voluntarily operates under its Code of Conduct in relation to 
executive remuneration in the UK. This supports the Committee’s view that all advice received during the year was objective and independent

 The total fees paid to Deloitte for advice to the Committee during the year amounted to £160,000 (including VAT). Deloitte provided other 
professional  services  to  the  Group  during  the  year  including  share  scheme  advice,  regulatory  support,  customer  contact  support  and 
co-sourced internal audit services

• 

 The CEO, the Chair of the Risk and Compliance Committee, the People Director and Chief Risk Officer in determining remuneration for the 
year for executive directors and senior management

Statement of voting at Annual General Meeting

The table below sets out actual voting in respect of the resolutions to approve the Annual Report on Remuneration at the Company’s AGM on 
14 February 2019 and the Remuneration Policy at the AGM on 9 February 2017.

Resolution

Votes for

Annual Report on Remuneration

170,875,932

Remuneration Policy

195,090,537

% for

86.36

95.06

Votes against

% against

Total votes cast

Votes withheld

26,986,282

10,145,210

13.64

4.94

197,862,214

6,557,937

205,235,747

4,242

PAGE 97  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
B6.2.2    Directors’ remuneration for the year ended 30 September 2019

The information provided in this section has been audited

Single total figure of remuneration for executive directors

Year ended 30 September 2019

N S Terrington

R J Woodman

J A Heron

£000

£000

£000

Fixed remuneration

Salaries and fees

Allowances	and	benefits1

Benefits	in	kind	from	the	performance	of	duties2

Pension allowance

Variable remuneration

Cash bonus

Deferred bonus

Dividend on vested deferred bonus3

Share awards

Total

503

14

11

226

687

212

-

1,222

2,875

317

12

-

143

437

129

-

769

268

12

15

121

372

107

25

651

1,807

1,571

Year ended 30 September 2018

N S Terrington

R J Woodman

J A Heron

£000

£000

£000

Fixed remuneration

Salaries and fees

Allowances	and	benefits1

Benefits	in	kind	from	the	performance	of	duties2

Pension allowance

Variable remuneration

Cash bonus

Deferred bonus

Dividend on vested deferred bonus3

Share awards4

489

14

7

220

672

207

-

817

308

12

-

138

428

126

16

515

Total

2,426

1,543

260

12

20

117

364

105

-

436

1,314

Total

£000

1,088

38

26

490

1,496

448

25

2,642

6,253

Total

£000

1,057

38

27

475

1,464

438

16

1,768

5,283

1.	

2	

	“Allowances	and	benefits”	includes	private	health	cover,	fuel	benefit	and	company	car	provision	or	company	car	allowance	(£10,000	to	£12,000).	

	“Benefits	in	kind	from	the	performance	of	duties”	–	the	Company	reimburses	executive	directors	in	respect	of	certain	travel	costs	incurred	in	connection	with	the	performance	of	their	
duties.	The	Group	has	been	advised	that	the	reimbursement	of	some	of	these	costs	constitutes	a	taxable	benefit	in	kind.	The	Group	has	agreed	to	provide	an	allowance	to	these	directors	
to cover the tax liability. The amounts shown represent the payments HMRC treats as taxable together with an allowance to cover the tax. 

3. 

 Dividend on vested bonus is the accrued dividends to the date of exercise paid on deferred bonuses which were exercised during the year. Under the policy which was adopted at the 2017 
AGM, dividends will accrue to the point of vesting on deferred share awards made in respect of the year ended 30 September 2017 and thereafter.

4.	

The	share	awards	value	for	the	year	ended	30	September	2018	has	been	restated	to	reflect	the	market	value	of	the	shares	under	the	PSP	that	vested	on	22	December	2018	as	at	that	date.

PAGE 98  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
	
	
 
 
 
 
 
 
	
	
 
 
 
 
 
Pension allowance and pension accruals

Nigel Terrington, Richard Woodman and John Heron were members of the Paragon Pension Plan (‘the Plan’), the Group’s defined benefit pension 
plan, until 30 September 2016. Following which time, they took a cash equivalent transfer of benefits in the Plan, receiving a lump sum value on 
a no gain, no loss basis and have no further entitlement. 

The executive directors had previously ceased pension accrual under the Plan in return for a cash supplement calculated, as a percentage of 
salary, to equate to the cost of the Group’s contributions towards future service benefits had each individual stayed within the Plan for their 
future service accrual. This supplement was assessed every three years and was last assessed by the Group’s actuaries during 2017. Following 
this assessment, recognising the substantial cost to the Group of meeting these obligations, the Committee asked the executive directors to 
agree to fix this cash supplement at 45% of base salary so that the Group would have known costs associated with pension provision. For all 
three directors, the fixed percentage was a lower amount than their actual contractual entitlement based on the most recent figures presented 
by the Group’s actuaries. 

These contributions in respect of further pension provision for each of the directors are shown as ‘pension allowance’ in the single total figure 
of remuneration table. The change to 45% was made with effect from 1 April 2017, and no compensation was paid or payable to the executive 
directors in respect of this change.

Annual bonus

The annual bonus for the year ended 30 September 2019 was based on performance against business, financial and risk measures and personal 
strategic objectives. The personal element was altered part way through the year in response to shareholder feedback at the 2019 AGM with 
the scale factor removed and a broader range of financial measures considered by the Committee. Consequently, the bonus award allocation 
was as follows:

Balanced scorecard of objectives

Maximum award

Bonus outcome

Financial performance

30%

23.6%

Operating profit 
Return on tangible equity 
Net Interest Margin (“NIM”) progression 
Net loan increases

Future value and strategic development

30%

25.8%

Development activities 
Pipeline 
Embedded value 
Liability management

Risk management

Operation within levels for risk tolerance metrics agreed by the Board

Personal performance

Delivery against personal objectives

20%

20%

20.0%

20.0%

Total

100%

89.4%

PAGE 99  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBalanced scorecard assessment

Performance for the year and the resulting award levels in respect of the business element were as follows:

Measure

Weighting Threshold

Target

Stretch

Actual

Outcome

Overall

Financial 
performance

30%

Underlying 
profit

Underlying 
RoTE

Underlying NIM 
progression

Net loan 
increases

Future value & 
strategy

Development 
activities

45%

£160.0m

£164.0m

£170.0m

£164.4m

40%

14.0%

14.25%

14.50%

14.60%

10%

0.02%

0.05%

0.08%

0.08%

5%

3.0%

5.0%

7.5%

7.0%

30%

Qualitative assessment by the Committee of:

Development activities during the year

25%

PM12 disposal

Expanded savings addressable market

PM12 disposal at premium 
to book value with 
enhancement to capital ratios

Retail funding now exceeds 
£6.4bn

24.1

40.0

10.0

4.5

78.6

20.0

23.6%

Pipeline

25%

The pipeline and its support for the 
delivery of the following year’s strategy 
assessed by reference to mix, trends, yield 
and quality considerations

Embedded 
value

25%

New originations during the year assessed 
by reference to diversification strategy, 
credit standards and yield considerations

Liability 
management

25%

Qualitative assessment by the Committee 
of achievements during the year

Underlying NIM at 2.29% and 
underlying RoTE at 14.6%

23.0

Specialist buy-to-let lending 
88.8% of total at £1,315.2m, 
including a high proportion 
of five-year products at good 
margin. Total non-buy-to-let 
lending at £1,057.9m

First SONIA securitisation

Savings addressable market 
expanded from £130bn to 
£225bn through proposition 
development

20.0

23.0

Risk

20%

•  Strong capital ratio

•  Strong liquidity ratios with proactive management to counter potential Brexit threats

•  Best in class credit risk management

•  Total number of complaints and operational losses remained well within appetite

•  Conduct Risk framework further embedded with increased quality assurance focus

•  Progress in operational resilience risk management

Personal 
performance

20%

86.0

25.8%

20.0

20.0%

As detailed in the directors’ individual performance below

20.0

20.0%

PAGE 100  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsIndividual performance assessments

The following overarching objectives were applicable to all executive directors:

•  Provide strategic leadership to deliver the business plan aligned to the Group’s strategy

•  Deliver the planned financial performance within the parameters of the Group’s risk appetite

•  Safeguard fair outcomes for customers to ensure they are central to the Group’s operations

•  Ensure secure and stable platforms are in place to deliver longer term strategic goals

•  Embed the restructure across processes, systems and ways of working to maximise value

•  Ensure the Group meets all risk, compliance and regulatory requirements

•  Comply with the Senior Managers and Certification Regime and ensure it is embedded

•  Protect the Group’s strong culture with capable and motivated employees

The directors’ individual objectives, in addition to those above, and the assessments made are set out below:

Executive director

Individual targets

Actual performance

N S Terrington

In addition to strong leadership, delivery of the Group’s business plan and financial performance, upholding 
our corporate values, ensuring our customers are at the heart of everything the Group does and extending the 
Paragon brand and all within the Group’s risk management framework, the following annual personal objectives 
were agreed:

Broaden the Group’s presence as a leading UK 
specialist lender

Specialist buy-to-let lending 88.8% of total at 
£1,315.2m (2018: £1,185.5m)

Deliver strong organic new business generation

Total non-buy-to-let lending £1,051.9m 
(2018: £837.7m)

Actively assess M&A opportunities to broaden the 
Group’s diversification strategy

Drive the business towards the optimisation of RoTE 
on a sustainable basis over the medium term

Continued proactive assessment of a number of 
potential opportunities to diversify the Group’s 
strategy

Volume and margin management and financial risk 
management has positioned the Group for future 
growth with underlying NIM at 2.29% and underlying 
RoTE at 14.6%

Develop an increased awareness of conduct risk to 
appropriately control and monitor inherent and residual 
risks

Conduct risk increasingly embedded with enhanced 
QA and improved complaints monitoring

Build a succession plan pipeline for Executive 
Committee roles

Implementation of senior leadership development 
programme with a cohort of 21 internal high potential 
individuals

PAGE 101  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsExecutive director

Individual targets

Actual performance

R J Woodman

In addition to strong leadership, delivery of the Group’s business plan and financial performance, upholding our 
corporate values, ensuring our customers are at the heart of everything we do and extending the Paragon brand 
and all within the Group’s risk management framework, the following annual personal objectives were agreed:

Optimise the Group’s funding costs to support lending 
activities

Retail funding from customers’ deposits now exceeds 
£6.4bn

Continue to advance the Group’s application for IRB 
authorisation

Paragon Mortgages (No. 12) PLC executed providing 
enhancement to capital ratios

IFRS 9 first full year delivered without any issues 

Considerable increase in activity to the point the 
application is ready for submission, including the 
creation of a bespoke stress testing framework

Ensure actions progress to support the Group’s 
diversity targets

Women in Finance Charter target achieved 16 months 
ahead of original plan

Continue to provide oversight of the funding required 
and liquidity management

Strong performance during a particularly busy year for 
transactions, system changes and pricing

Continue to provide oversight and management of the 
investor relations programme including equity analysts

Strong engagement with analyst community

Further strong progress in reducing Group 
encumbrance levels towards sector norms

Executive director

Individual targets

Actual performance

J A Heron

In addition to strong leadership, delivery of the Group’s business plan and financial performance, upholding our 
corporate values, ensuring our customers are at the heart of everything we do, management of all buy-to-let 
activities, lending controls and customer engagement, all within the Group’s risk management framework, the 
following annual personal objectives were agreed:

Achieve £1,612.4m of buy-to-let and second charge 
mortgage originations

Lending in line with the levels indicated to the market 
with a strong pipeline and an outstanding credit 
performance

Enhance the customer and intermediary experience 
through redefined processes

NPS averaging +65 compared to +45 for the sector, 
strong and successful launch of an intermediary portal

Develop bespoke commercial underwriting offering 
with individual terms and pricing

Yields and NIM maintained notwithstanding industry 
wide pressures, leading to a more favourable business 
mix than originally planned

Annual bonus outcome

The resulting bonuses for the year ended 30 September 2019 were as follows:

Executive 
director

Financial 
performance

Future value 
and strategy

Risk

Personal 
performance

Total

Total

Cash

N S Terrington

R J Woodman

J A Heron

23.6%

23.6%

23.6%

25.8%

25.8%

25.8%

20.0%

20.0%

20.0%

20.0%

20.0%

20.0%

89.4%

89.4%

89.4%

899

566

479

687

437

372

£000

£000

Share
value

£000

212

129

107

25% of amounts awarded in excess of £50,000 are deferred into nil cost options under the Deferred Share Bonus Plan (‘DSBP’) which can be 
exercised after three years. No further performance conditions apply to the deferred shares.

PAGE 102  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsRetrospective disclosure of business element targets for the year ended 30 September 2018

The  threshold  and  maximum  performance  targets  in  relation  to  the  business  element  performance  conditions  for  the  financial  year  ended 
30 September 2018 are no longer considered commercially sensitive and are therefore disclosed below. Actual performance has also been 
provided for reference.

Measure

Threshold performance

Target

Maximum

Actual

Financial performance

Adjusted operating profit

£148.9m

£156.8m

£164.6m

£156.5m

Future value of new business

Lending

£2,221.8m

£2,338.7m

£2,455.6m

£2,333.2m

Debt purchase investments

£54.0m

£60.0m

£66.0m

£83.4m

The future value of new business was written in line with the Group’s required return and risk appetite.

Risk

The Group operated within the risk tolerance levels set by the Board for capital ratios, liquidity positions, 
new business and operational and regulatory risk. It also developed its plan to mitigate longer term 
strategic risk. 

Performance Share Plan 

Awards vesting in respect of the year ended 30 September 2019

Awards  granted  in  December  2016  under  the  Group’s  PSP  are  subject  to  performance  conditions  measured  over  the  three  financial  years 
ended 30 September 2019. 

Performance
condition

Relative TSR* 

EPS growth

Risk

Weighting

Threshold vesting for 25% of 
maximum award

Maximum
vesting

50%

25%

25%

Median performance

Upper quartile 
performance

RPI plus 3% p.a.

RPI plus 7% p.a. RPI plus 6.56% p.a.

n/a

n/a

90%

Actual 
performance

Above upper 
quartile

Total as a % of maximum award

Total as a % of salary at grant

Vesting
outcome

100.00%

91.74%

90.00%

95.44%

190.88%

* 

 The  comparator  group  for  TSR  purposes  agreed  at  the  time  of  grant  was:  Aldermore  Group  PLC,  Arrow  Global  Group  PLC,  Barclays  PLC,  Close  Brothers  Group  PLC,  CYBG  PLC, 
Lloyds  Banking  Group  PLC,  Metro  Bank  PLC,  OneSavings  Bank  PLC,  Provident  Financial  PLC,  Royal  Bank  of  Scotland  Group  PLC,  Shawbrook  Group  PLC,  Secure  Trust  Bank  PLC  and 
Virgin Money Holdings (UK) PLC.

There is straight-line vesting between the threshold and maximum for the TSR and EPS conditions and no reward below threshold performance. 
The  risk  metric  measures  the  Group’s  performance  against  six  equally  weighted  risk  categories  -  material  regulatory  breaches,  customer 
service, management of liquidity and capital risk, credit losses against risk appetite, management of conduct risk, material risk events over the 
performance period. The performance of the Group against these metrics was independently assessed by the Committee, supported by the 
Chair of the Risk and Compliance Committee and the Group’s Chief Risk Officer, and the outcome reflects the strong level of performance over 
this period.

Vesting  was  also  subject  to  the  Committee’s  determination,  in  respect  of  the  financial  underpin,  whether  the  level  of  vesting  reflected  the 
overall financial performance of the Group.

PAGE 103  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe vesting percentage has been reviewed by the Committee and details of the shares which will vest on 1 December 2019 are set out below. 

Total shares granted

Vesting outcome

Total shares awarded1

Share price2

PSP value

N S Terrington

R J Woodman

J A Heron

262,114

165,074

139,753

95.44%

95.44%

95.44%

250,161

157,546 

133,380 

£

4.3706

4.3706

4.3706

£000

1,222

769

651

1. 

2. 

 In accordance with the rules of the PSP, participants are entitled on exercise to additional value equal to the dividends that would have been paid on vested shares in respect of dividend 
record dates between the grant date and vesting date. Accordingly, the share award values also include £0.5130 per vested share in respect of such dividends.  

 The PSP value has been estimated using the average closing share price for the three months ended 30 September 2019. The actual value of the awards will not be known until the awards 
vest in December 2019, as it will be based on closing share price at that date.

Awards granted during the year ended 30 September 2019

On 14 December 2018 the following awards were granted under the PSP with a face value of 200% of salary. 

Executive director

N S Terrington

R J Woodman

J A Heron

Salary

£000

503

317

268

Percentage grant

Face value of grant

Share price1

Number of shares

200%

200%

200%

£000

1,006

634

537

£

4.4300

4.4300

4.4300

227,156

143,059

121,117

1.	

	Based	on	the	average	closing	mid-market	price	of	the	Company’s	shares	on	each	of	the	five	dealing	days	following	the	announcement	of	the	Company’s	results	for	the	financial	year	ended	
30 September 2018, being the price used to determine the number of shares in accordance with the Directors’ Remuneration Policy.

The PSP awards are subject to the following performance conditions, with a performance period of the three years ending 30 September 2021:

Performance measure

Relative TSR

EPS

Risk

Weighting

Threshold vesting for 25% of 
maximum award

Maximum
vesting

50%

25%

25%

Median performance

Upper quartile performance

Basic EPS of 60 pence

Basic EPS of 68 pence or more

Based on an assessment of a balanced scorecard of risk and compliance 
factors (see below)

There is straight-line vesting between the threshold and maximum for the TSR and EPS conditions and no reward below threshold performance.

In addition, prior to any awards vesting under any element, the Committee must be satisfied that the individual’s performance and the underlying 
financial performance of the Company are satisfactory given the level of vesting.

Reflecting the Group’s evolution and growth, the Committee determined that achievement of absolute EPS targets would be more appropriate 
than measuring EPS growth relative to RPI as was indicated in the Directors’ Remuneration Report last year (particularly given the external 
economic climate). The Committee is satisfied that these absolute EPS targets are no less stretching than the relative growth targets originally 
proposed but are more relevant and transparent for all stakeholders.

PAGE 104  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsRelative TSR measure

The comparator group for the purposes of the relative TSR condition is:

Amigo Holdings PLC

Arrow Global Group PLC

Barclays PLC

Charter Court Financial 
Services Group PLC

Close Brothers Group PLC

Funding Circle Holdings PLC

Lloyds Banking Group PLC

Metro Bank PLC

OneSavings Bank PLC

Provident Financial PLC

Royal Bank of Scotland 
Group PLC

Secure Trust Bank PLC

S&U PLC

Virgin Money UK PLC

Risk measure

The risk management performance condition is assessed by reference to risk management performance and the application of a strong risk 
culture across the Group taking into account:

Material regulatory breaches

Customer service

Management of liquidity and capital risk

Credit losses against risk appetite

Management of conduct risk

Material risk events over the performance period

Disclosure of assessment against performance of the risk element will be made in the Annual Report on Remuneration for the year of vesting.

Chairman and non-executive director fees

Chair of the Board

F J Clutterbuck

Non-executive directors

A K Fletcher1

P J N Hartill 

P J Newberry2

B A Ridpath

H R Tudor

F F Williamson

G H Yorston

Total

Year ended 30 September 2019

Year ended 30 September 2018

Fees

£000

Benefits

£000

Total

£000

Fees

£000

Benefits

£000

Total

£000

255

14

269

159

5

164

16

95

16

65

85

85

65

-

-

-

-

-

-

-

16

95

16

65

85

85

65

65

88

65

65

70

85

65

-

-

-

-

-

-

-

65

88

65

65

70

85

65

682

14

696

662

5

667

1. 

 Resigned from the Board on 31 December 2018. In addition to the fees earned as a non-executive director, Mr A K Fletcher served as a director of the Corporate Trustee of the Plan and 
received £4,000 (2018: £15,000) during the year in respect of that appointment from Paragon Finance PLC, the sponsoring company of the Plan and a subsidiary of the Group, while serving 
as a director of the Company.

2.   Resigned from the Board on 31 December 2018.

PAGE 105  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsDirectors’ share interests

The interests of the executive directors in the shares of the Company at 30 September 2019 (including those held by their connected persons) 
were:

Unvested awards subject to performance conditions

PSP1 2

432,348

272,286

230,518

Unvested awards not subject to performance conditions

N S Terrington

R J Woodman

Number

Number

J A Heron

Number

DSBP

Sharesave

Total unvested awards

Vested but unexercised awards

PSP2

DSBP

Total vested but unexercised awards

Shares beneficially held

Total interest in shares

Awards exercised in the year3 

PSP

DSBP

Sharesave

Total awards exercised in the year

138,897

12,026

583,271

542,090

168,232

710,322

781,269

84,059

12,026

368,371

437,218

63,482

500,700

226,051

2,074,862

1,095,122

-

-

-

-

-

-

-

-

63,503

-

294,021

133,380

-

133,380

274,723

702,124

100,440

41,150

7,216

148,806

1. 

2. 

3. 

 In addition to the unvested PSP awards in the table, each executive director holds a tax qualifying option under the Company Share Option Plan (‘CSOP’) over 6,279 shares at an exercise 
price of £4.7776 per share, as part of the awards granted on 8 December 2017. If a CSOP option is exercised at a gain, the number of shares the director will receive under the PSP will be 
reduced	by	the	same	value,	to	ensure	that	the	total	pre-tax	benefit	is	not	increased	by	the	grant	of	the	CSOP	options.	Therefore,	the	value	of	each	award,	in	aggregate,	is	equivalent	to	that	
of a PSP award and the CSOP options may be disregarded in determining the value.

 For the purposes of the table above the awards granted in December 2016 are assumed to be vested but unexercised in respect of the percentage which it is estimated will vest (95.44%) 
and to have lapsed in respect of the balance.

 The PSP and DSBP awards were exercised on 27 June 2019, when the share price was £4.3446. The Sharesave awards were exercised on 5 August 2019 when the share price was 
£3.9240.

The interests of the Chairman and the non-executive directors at 30 September 2019, which consist entirely of ordinary shares, beneficially 
held, were as follows:

F J Clutterbuck

P J N Hartill 

B A Ridpath

H R Tudor

F F Williamson

G H Yorston

2019

8,372

7,000

2,358

100,000

3,000

2,307

As  at  31  October  2019,  the  last  practicable  date  prior  to  approving  this  Report,  the  Company  has  not  been  advised  of  any  changes  to  the 
interests of the directors and their connected persons as set out in the tables above.

PAGE 106  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsShare ownership guidelines

All executive directors are encouraged to hold a minimum number of shares in the Company with a value of 200% of their salary, calculated at 
31 December each year. The valuation for shares held before 1 January 2017 is based on the average price of the Company’s shares over a rolling 
three-year period. For shares acquired after that date the valuation is based on the market value of the shares at the date of acquisition. The 
value, net of income tax and national insurance, of vested but unexercised shares granted under the DSBP and under the PSP count towards 
the aggregate shares held by each director in respect of the policy.

The chart below compares the executive directors’ holdings at 30 September 2019 to those required by the guidelines, expressed in value 
terms as a percentage of salary at 30 September 2019.

Directors’ shareholding guidelines

30 September 2019

At 30 September 2019, all of the executive directors’ holdings were in accordance with guideline levels.

B6.2.3    Application of remuneration policy for the year ending 30 September 2020 

The  information  provided  in  this  section  of  the  Directors’  Remuneration  Report  is  not  subject  to  audit.  The  details  set  out  are  subject  to 
shareholder approval of the new policy at the 2020 AGM.

Executive directors

Base salary

To  reflect  the  rebalancing  of  fixed  and  variable  pay  in  readiness  for  Level  2  banking  status  during  the  life  of  the  new  policy,  the  salaries  of 
Nigel Terrington and Richard Woodman will increase by 19%, backdated to 1 October 2019, subject to approval at the 2020 AGM. 

The salary for John Heron was increased by 3% from 1 October 2019, in line with the level of increases for the Group’s wider workforce. Mr Heron 
is retiring prior to the proposed policy for the year ending 30 September 2020 being put to shareholders for approval.

Salary with effect from

1 October 2019

1 October 2018

£

598,754

377,087

276,350

£

503,150

316,875

268,275

N S Terrington

R J Woodman

J A Heron

PAGE 107  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accountspercentage of salary8007006005004003002001000Required shareholdingN S TerringtonR J WoodmanJ A Heron200%774%530%412%Allowances and benefits and pension contributions

Pension contributions will reduce from 45% of salary to 20% of salary for incumbent executive directors to align with average contributions 
made to the wider workforce. For new external hires pension contributions will be 10% of salary.

A fixed role-based pay allowance will be introduced, paid in shares over five years and released in five equal annual tranches. The allowance is 
structured to meet all fixed pay tests within the EBA guidelines. The allowance will be £140,000 p.a. for Mr N S Terrington and £90,000 p.a. for 
Mr R J Woodman. No role-based allowance will be payable to Mr J A Heron as he intends to retire from the Group prior to the Annual General 
Meeting in February 2020.

Allowances and benefits remain unchanged other than pension contributions and the introduction of a fixed role-based pay allowance to meet 
the requirements of CRD IV.

Annual bonus

The annual bonus structure is based on a revised scorecard of measurements; 30% on financial performance, 30% on future value of new 
business and strategic management, 20% on risk management and 20% on personal performance. 

The Committee has chosen not to disclose, in advance, the performance targets for the forthcoming year as these are felt to be commercially 
sensitive. Retrospective disclosure of the targets and performance against them will be set out in next year’s Annual Report on Remuneration 
except to the extent that any measure/target remains commercially sensitive.

The maximum award will reduce to 150% of salary (previously 200%). Executive directors will continue to be required to defer 25% of amounts 
awarded in excess of £50,000 in shares. The Committee may require higher levels of deferment or the executive may elect to defer a greater 
proportion. However, it is anticipated that deferral arrangements will remain unchanged until such point as the Group becomes a larger banking 
group and therefore subject to PRA level 2 remuneration requirements.

PSP awards

Award  levels  for  executive  directors  is  reduced  to  180%  (previously  200%)  of  base  salary.  The  performance  conditions  and  targets  are 
summarised below:

Performance measure

Weighting

Relative TSR

Basic EPS

Risk

25%

25%

25%

Customer and people

25%

Threshold vesting for 25% 
of maximum award

Maximum
vesting

Median performance

Upper quartile performance

60.0p 

67.0p or more

50%	weighting	on	an	assessment	from	the	Chief	Risk	Officer	of	the	six	key	
elements of the Group’s risk appetite: regulatory breaches, customer service, 
conduct, operational, capital and liquidity and credit losses

50%	weighting	on	a	strategic	risk	assessment	to	reflect	the	management	of	risk	
with regard to the delivery of the Group’s medium term strategy

50% weighting on Customer elements which are not disclosed due to 
commercial sensitivity but will be on vesting. This element will be evaluated by 
the Chair of the Risk and Compliance Committee

50% weighting on People elements, which will consider employee engagement, 
voluntary attrition and diversity targets compared to industry averages

There is straight-line vesting between threshold and maximum and no reward for below threshold performance.

In addition, prior to any awards vesting, the Committee must be satisfied that the individual performance and underlying financial performance 
of the Group are satisfactory given the level of vesting.

PAGE 108  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsRelative TSR test

The comparator group for the purposes of the relative TSR test for the 2019/20 grant will be:

Amigo Holdings PLC

Arrow Global Group PLC

Barclays PLC

Close Brothers Group PLC

Funding Circle Holdings PLC

Lloyds Banking Group PLC

Metro Bank PLC

OneSavings Bank PLC

Provident Financial PLC

Royal Bank of Scotland 
Group PLC

Secure Trust Bank PLC

S&U PLC

Virgin Money UK PLC

Chair of the Board’s and non-executive directors’ fees

Chair of the Board’s fee

Base fee for non-executive directors

Additional fee for Senior Independent Director

Additional fee for chairs of committees1

Fee with effect from

1 October 2019

1 October 2018

£000

255

65

10

20

£000

255

65

10

20

1. 

 The additional fee for chair of committees is currently payable to the Chairs of the Remuneration, Audit, and Risk and Compliance Committees, but would be payable for the chairing of such 
additional committees as might be authorised by the Board.

B6.2.4    Other information 

The information provided in this section of the Directors’ Remuneration Report is not subject to audit

Performance graph and table

The following graph shows the Company’s TSR performance compared with the performance of the FTSE All Share General Financial sector 
index. This graph shows the value, by 30 September 2019, of £100 invested in Paragon Banking Group PLC on 30 September 2009, compared 
with £100 invested in the FTSE General Financial sector index. The General Financial sector has been selected for this comparison because it 
is the sub-sector index that contains the Company’s shares.

Ten-year return index for the FTSE All Share General Financial Sector

Ten years ended 30 September 2019

PAGE 109  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsParagon Banking Group PLCFTSE All Share General Financial SectorValue (£)500400300200100020092010201120122013201420152016201720182019The following table shows the total remuneration, as included in the single figure table, and the amount vesting under short-term and long-term 
incentives as a percentage of the maximum that could have been achieved, in respect of the CEO, Mr N S Terrington, over the past ten years.

Single figure of total 
remuneration

Annual bonus earned against 
maximum opportunity

Long-term incentive vesting outcome
against maximum opportunity

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

£000

2,875

2,426

2,305

1,956

2,546

3,113

2,655

2,565

2,382

1,209

%

89.4

90.0

90.0

75.0

100.0

100.0

85.0

87.5

87.5

75.0

%

95.44

72.47

63.51

50.00

100.00

100.00

100.00

100.00

58.60 and 85.10

58.60

Percentage change 

The following table shows the change in certain aspects of the remuneration of the CEO, Mr N S Terrington:

Component

Salary

Benefits1

Benefits	in	kind	in	performance	of	duties2

Bonus

1.	

‘Benefits’	includes	private	health	cover,	fuel	benefit	and	company	car	provision	or	company	car	allowance.	

2019

£000

503

14

11

899

2018

£000

489

14

7

879

Change

%

3

-

57

2

2.	

	‘Benefits	in	kind	from	the	performance	of	duties’	arise	where	the	Group	reimburses	executive	directors	in	respect	of	certain	travel	costs	incurred	in	connection	with	the	performance	
of	their	duties.	The	Group	has	been	advised	that	the	reimbursement	of	some	of	these	costs	constitutes	a	taxable	benefit	in	kind.	The	Group	has	agreed	to	provide	an	allowance	to	Mr	
Terrington to cover the tax liability. The amount shown represents the payments HMRC treats as taxable together with an allowance to cover the tax.

The Group’s pay review taking effect on 1 October 2018 awarded average percentage increases in wages and salaries to employees as a whole 
of 3.10% (1 October 2017: 3.21%). 

The Group awarded average bonus levels for the year ended 30 September 2019 of 3.71% (2018: 2.98%). 

The nature and level of benefits available to employees in the year ended 30 September 2019 was broadly similar to that in the previous year.

CEO pay ratio

The table below sets out the CEO pay ratio at the 25th, median and 75th percentile employees within the Group. The Group used Option A 
as  defined  in  The  Companies  (Miscellaneous  Reporting)  Regulations  2018,  as  this  calculation  methodology  was  considered  to  be  the  most 
accurate method. The 25th, median and 75th percentile pay ratios were calculated using the full time equivalent remuneration (prepared in the 
same manner as those for the single figure table) for all UK employees during the financial year. Certain employees participate in discretionary 
bonus schemes and long term incentive schemes.

25th percentile

50th percentile

75th percentile

Base salary

Total remuneration

CEO pay ratio

£21,000

£29,000

£53,000

£24,000

£32,000

£54,000

119:1

90:1

53:1

Base salaries shown above are the base salaries relating to the relevant identified employees.

The Group aims to provide a competitive remuneration package which is appropriate to promote the long-term success of the Group and to 
apply this policy fairly and consistently to attract and motivate staff.

PAGE 110  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
Relative importance of spend on pay

Set out below is a summary of the Group’s levels of expenditure on pay and other significant cash outflows.

Wages and salaries

Dividend paid

Loan advances and investment in portfolios

Corporation tax paid

Note

10

45

46

2019

£m

62.6

54.0

2,536.6

39.4

2018

£m

57.2

43.1

2,416.6

32.0

Change

£m

5.4

10.9

120.0

7.4

Loan advances and investment in portfolios is shown above as this is the principal application of cash used to generate income for the Group. 
Corporation tax is contributed out of profit to the UK Government.

Executive directors’ share interests

The individual interests of the executive directors under the PSP are as follows:

Award
date

Market
price

At 1 October
2018

Awarded

Lapsed

Exercised At 30 September 
2019

Exercisable 
from

Number

Number

Number

Number

N S Terrington

18/12/2014

409.60p

22/12/2015

362.70p

01/12/2016†

369.40p

08/12/2017*

483.20p 

Number

103,548

188,381

262,114

205,192

-

-

-

-

14/12/2018

401.00p

-

227,156

R J Woodman

10/12/2013

345.30p

18/12/2014

409.60p

22/12/2015

362.70p

01/12/2016†

369.40p

08/12/2017*

483.20p

69,525

91,508

118,639

165,074

129,227

-

-

-

-

-

14/12/2018

401.00p

-

143,059

J A Heron

22/12/2015

362.70p

01/12/2016†

369.40p

08/12/2017*

483.20p

100,440

139,753

109,401

-

-

-

14/12/2018

401.00p

-

121,117

-

-

11,953

-

-

-

-

-

7,528

-

-

-

6,373

-

-

-

-

-

-

-

-

-

-

-

-

-

103,548

18/12/2017

188,381

22/12/2018

250,161

01/12/2019

205,192

08/12/2020

227,156

14/12/2021

69,525

10/12/2016

91,508

18/12/2017

118,639

22/12/2018

157,546

01/12/2019

129,227

08/12/2020

143,059

14/12/2021

100,440

-

22/12/2018

-

-

-

133,380

01/12/2019

109,401

08/12/2020

121,117

14/12/2021

†  

For the purpose of the table above, these awards are assumed to be vested in respect of the percentage which it is assumed will vest (95.44%) and to have lapsed in respect of the balance.

* 

 On 8 December 2017 each executive director was granted CSOP options over 6,279 shares, at an exercise price of £4.7776 per share, as part of his PSP award. If a CSOP option is exercised 
at	a	gain,	the	number	of	shares	that	may	be	delivered	under	the	PSP	will	be	reduced	at	exercise	by	the	same	value	to	ensure	that	the	total	pre-tax	benefit	is	not	increased	by	the	grant	of	
the CSOP options.

PAGE 111  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe individual interests of the executive directors under the DSBP are as follows:

Award
date

Market
price

At 1 October
2018

Awarded

Exercised

At 30 September 
2019

Exercisable
from

Number

Number

Number

Number

N S Terrington

10/12/2013

345.30p

18/12/2014

409.60p

22/12/2015

362.70p

01/12/2016

369.40p

08/12/2017

483.20p

55,302

52,888

60,042

44,493

42,055

-

-

-

-

-

14/12/2018

401.00p

-

52,349

R J Woodman

18/12/2014

409.60p

22/12/2015

362.70p

01/12/2016

369.40p

08/12/2017

483.20p

26,965

36,517

26,742

25,517

-

-

-

-

14/12/2018

401.00p

-

31,800

J A Heron

18/12/2014

409.60p

22/12/2015

362.70p

01/12/2016

369.40p

08/12/2017

483.20p

19,249

21,901

17,849

19,217

-

-

-

-

14/12/2018

401.00p

-

26,437

-

-

-

-

-

-

-

-

-

-

-

19,249

21,901

-

-

-

55,302

52,888

60,042

44,493

42,055

52,349

26,965

36,517

26,742

25,517

31,800

-

-

17,849

19,217

26,437

10/12/2016

18/12/2017

22/12/2018

01/12/2019

08/12/2020

14/12/2021

18/12/2017

22/12/2018

01/12/2019

08/12/2020

14/12/2021

18/12/2017

22/12/2018

01/12/2019

08/12/2020

14/12/2021

The individual interests of the executive directors under the Sharesave Plan are as follows:

Award
date

Option
price

At 1 October
2018

Awarded

Exercised

At 30 September 
2019

Exercisable
from

N S Terrington

20/06/2016

249.44p

R J Woodman

20/06/2016

249.44p

J A Heron

20/06/2016

249.44p

12,026

12,026

 7,216

-

-

-

-

-

7,216

Number

Number

Number

Number

12,026

12,026

01/08/2021

01/08/2021

-

01/08/2019

PAGE 112  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB6.3    Policy report

The information provided in this part of the Directors’ Remuneration Report is not subject to audit 

Introduction

This part of the Directors’ Remuneration Report sets out the directors’ remuneration policy that is proposed to apply from the close of the 
Annual General Meeting to be held on 13 February 2020. The policy, once approved, will apply until the Annual General Meeting in 2023, unless 
revised by a vote of shareholders ahead of that time.

Summary of Proposed Changes

The Company’s current directors’ remuneration policy was approved at the 2017 AGM with over 95% votes in favour, and took effect from 
the date of that meeting.

As highlighted in the Remuneration Committee Chair’s statement, in light of recent corporate governance developments and the Group 
likely to become subject to more stringent banking remuneration rules on the transition from a smaller Level 3 bank to a Level 2 CRD IV 
bank during the life of this policy, it was necessary to undertake a detailed review of the remuneration policy to ensure full compliance and 
alignment with market practice. 

With this regulatory change in mind, the remuneration policy has been drafted with sufficient flexibility to ensure that we are able to remain 
compliant as the regulatory status of the bank changes. It is the Committee’s intention that the revised remuneration policy will apply in 
two stages.

As a result of the revised 2018 Code the following changes are being proposed:

• 

• 

• 

• 

 Pension – reduction in the maximum pension contribution to 20% of salary for all incumbent executive directors to align with 
the average contributions made in respect of the wider workforce. New executive directors would receive a maximum pension 
contribution of 10% of salary

 PSP – introduction of a post-vesting holding period of two years for awards granted in respect of financial year 2019/20 and any 
subsequent year when the Group is not a Level 2 bank

 Post-employment shareholding guidelines – executive directors will now be required to retain an interest in the Company’s shares for 
two years following cessation of employment

 Malus and clawback – extension of the provisions under which malus and clawback provisions can be applied to variable pay. We have 
also taken the opportunity to align with market practice and regulatory expectations

•  Discretion – introduction of a discretion enabling the Committee to apply judgement to all variable pay outcomes

Additionally, in anticipation of the Group’s transition from a Level 3 to a Level 2 bank, further changes are proposed to rebalance the 
remuneration package in light of the CRD IV bonus cap requirements and significantly extend the deferral and holding periods applicable 
to variable pay, as follows:

• 

• 

• 

 Role-based allowance – introduction of a role-based allowance for all executive directors to reflect market practice for dealing 
with compliance with the bonus cap requirement. Each quarter the executive directors will receive shares which will be subject to 
release over a period of five years from the relevant payment date, with a proportion of the shares released in equal tranches on each 
anniversary

 Bonus – reduction in opportunity from 200% to 150% of salary. On transition to a Level 2 bank, bonuses will no longer ordinarily be 
deferred as a result of the significantly extended deferral and holding periods attached to PSP awards, however 50% of annual bonus 
awards will be paid in shares that will be subject to a one year holding period

 PSP – reduction in opportunity from 200% to 180% of salary. On transition to a Level 2 bank, vesting will occur in equal tranches 
between the third and seventh anniversary of grant. A further 12-month post-vesting holding period will apply to each tranche

PAGE 113  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsElements of the remuneration policy for executive directors 

The executive directors receive a combination of fixed and performance-related elements of remuneration. Fixed remuneration consists of 
salary,  benefits,  pension  scheme  contributions  or  alternative  retirement  benefit  provision  and  a  role-based  allowance.  Performance-related 
remuneration consists of participation in the annual bonus plan (including deferral) and the award of shares under the PSP.  The performance-
related elements of remuneration are intended to represent an appropriate proportion of executive directors’ potential total remuneration. 

Purpose and link to strategy

Operation

Maximum opportunity

Performance conditions

Base salary

To provide a competitive, fixed 
cash component that reflects the 
scope of individual responsibilities 
and recognises sustained 
individual performance in the role.

Whilst no formal performance 
conditions apply, an individual’s 
performance in role is taken 
into account in determining 
any salary increase.

Remunerate fairly for individual 
performance, having regard to 
the importance of motivation.

Base salaries are typically 
reviewed annually, taking into 
account a number of factors 
including (but not limited to) 
the value of the individual, 
the scope of their role, their 
skills and experience and their 
performance.

The Committee also takes into 
account pay and conditions of 
employees in the Group as a 
whole, business performance 
and prevailing market 
conditions.

While there is no maximum 
salary, if the Committee is 
satisfied with the individual’s 
performance, increases will 
normally broadly follow those 
awarded for the rest of the 
organisation, in percentage of 
salary terms.

Increases above the level 
awarded for the rest of the 
organisation may be awarded 
in appropriate circumstances 
which may include, but are not 
limited to:

• 

• 

• 

• 

 Changes in the scope 
or responsibilities of a 
director’s role; 

 Development or 
performance in role; 

 A change in the size and/or 
complexity of the business;

 Change in market practice 
or a director’s salary 
substantially falling behind 
a market competitive rate; 
and/or 

• 

 External factors such as 
changes in regulatory 
requirements

PAGE 114  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPurpose and link to strategy

Operation

Maximum opportunity

Performance conditions

Benefits

To provide market levels of 
benefits on a cost-effective basis.

Retirement benefits

To provide competitive post-
retirement benefits.

Fixed role-based allowance

To maintain a competitive 
remuneration package with an 
appropriate balance of fixed 
and variable remuneration, with 
delivery in shares for shareholder 
alignment.

Private health cover for the 
executive and their family, life 
insurance cover of up to seven 
times’ salary and company car 
or cash alternative.

Other benefits may be 
offered from time to time 
taking into account individual 
circumstances.

Executive directors receive 
an annual contribution 
to the Company defined 
contribution pension scheme 
or a cash supplement in lieu of 
contribution (or a combination 
thereof).

Annual allowance paid 
quarterly or at any other 
frequency that the Committee 
deems appropriate, on the 
basis that the after tax value 
is delivered in shares which 
are released to the executive 
director on a pro-rata basis 
over a five year period (or 
such other period as may be 
determined by the Committee 
from time to time). 

The role-based allowance is 
non-pensionable and is not 
taken into account for annual 
bonus and PSP purposes.

The Committee retains the 
discretion to amend the 
retention period and/or pay 
the fixed role-based allowance 
in cash if required to do 
so to meet any regulatory 
requirements.

None.

Private health care benefits are 
provided through third party 
providers and therefore the 
cost to the company and the 
value to the director may vary 
from year to year.

Whilst no absolute maximum 
level of benefits has been set, 
the level of benefits provided is 
determined taking into account 
individual circumstances, 
overall cost to the business 
and market practice. 

Maximum 20% of salary for 
incumbent executive directors 
and 10% of salary for newly 
recruited executive directors.

None.

None.

The fixed role-based 
allowances are determined 
based on the role, skills and 
responsibility of each individual 
and taking into account market 
competitiveness of total 
remuneration.

The maximum role-based 
allowance is £140,000 p.a. for 
the CEO and £90,000 p.a. for 
the CFO. Any other executive 
director (including those 
appointed during the period 
for which this policy applies) 
may be eligible for a role-based 
allowance of up to 25% of 
salary.

The fixed role-based allowance 
will be payable with effect 
from 1 October 2019, subject 
to approval of this policy at the 
forthcoming AGM.

PAGE 115  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPurpose and link to strategy

Operation

Maximum opportunity

Performance conditions

Annual bonus

To incentivise executives to 
achieve specific, predetermined 
goals that drive delivery of the 
Company’s operational objectives.

To reward individual performance.

To encourage retention and 
alignment with shareholders’ 
interests through deferral of a 
proportion of bonus, awarded in 
shares.

Each executive director’s 
annual bonus is based on a mix 
of financial and non-financial 
performance measures, 
measured over one year.

The annual bonus is 
non-pensionable. Malus and 
clawback apply to the annual 
bonus as described in the 
notes to this table. 

A portion of the annual bonus 
may be deferred and/or may 
be paid in shares, dependent 
on the regulatory status of 
the bank and at the discretion 
of the Committee.  Awards 
under the DSBP can take the 
form of a nil-cost option with 
a ten-year life, a conditional 
award of shares or an award 
of forfeitable shares. The use 
of this deferral is described 
below.

Maximum annual bonus 
potential is 150% of salary in 
respect of any given financial 
year.

For target performance, a 
bonus of 75% of salary will 
be awarded, with additional 
amounts being awarded for 
exceptional performance.

The performance targets are 
set by the Committee at the 
start of the year with input, as 
appropriate, from the Chair of 
the Board and Chief Executive.

Performance measures 
and their weightings are 
reviewed annually to maintain 
appropriateness and relevance.

If a bonus is based on a 
strategic measure or personal 
objective, the Committee 
will determine the extent of 
vesting between 0% and 100% 
based on its assessment of the 
extent to which the measure or 
objective has been achieved.

For performance below 
threshold, no bonus is payable.

Performance is assessed 
against a range of measures, 
with at least 50% relating 
to financial metrics and any 
balance reflecting non-
financial measures (including 
risk) and/or achievement of 
key personal and strategic 
measures.

Implementation in 2019/20 and any other year in which the Group is not a Level 2 bank:

25% of amounts awarded in excess of £50,000 will be deferred under the DSBP, to be satisfied in shares, over a deferral period of three years. 
Higher levels of deferral may be required by the Committee or, with the approval of the Committee may be elected for by the director. The 
Committee retains discretion to pay the whole of the bonus in cash in circumstances where the amount to be deferred would, in the opinion of 
the Committee, be so small as to make operation of the DSBP unduly administratively burdensome.  

Awards  may  include  the  right  to  receive  a  number  of  shares  determined  by  reference  to  dividends  that  would  have  been  paid  on  shares  in 
respect of dividend record dates between grant and vesting, which  may assume the reinvestment of dividends. 

Implementation as a Level 2 bank:

After the Group becomes a Level 2 bank for regulatory purposes, the PSP will be the primary vehicle for meeting the deferral requirements 
under the PRA remuneration requirements, although the Committee retains the right to defer such portion of an annual bonus award and over 
such deferral period as it determines to ensure that regulatory requirements are met.

50% of the bonus earned will be paid in cash, and 50% will be paid in shares.  Any shares delivered will normally be immediately vested and may 
take the form of shares which must be retained for at least 12 months, or a right to acquire shares at the end of the holding period.  In the former 
scenario, the executive director may sell shares to cover the tax liability arising on the award.  In the latter scenario, the award may include the 
right to receive a dividend equivalent in respect of dividend record dates over the holding period. Where an award is subject to a deferral period 
and does not benefit from dividends or dividend equivalents to meet regulatory requirements, the number of shares to be awarded may be 
determined using a share price discounted for the expected dividend yield.

PAGE 116  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPurpose and link to strategy

Operation

Maximum opportunity

Performance conditions

Performance Share Plan (‘PSP’)

To incentivise executives to 
achieve enhanced returns for 
shareholders.

To encourage long-term retention 
of key executives.

To align the interests of executives 
and shareholders.

An annual award of shares 
subject to continued service 
and performance conditions 
assessed over a three-year 
performance period.

The performance conditions 
used are reviewed on an annual 
basis to ensure they remain 
appropriate.

Awards are structured as nil 
cost options with a ten-year 
life, a conditional award 
of shares or an award of 
forfeitable shares.

Implementation of the vesting 
rules is described below the 
table.

Malus and clawback apply to 
the PSP as described below 
this table.

Maximum award is 180% 
of salary in respect of any 
financial year.  

25% of the awards will vest 
for threshold performance, 
with full vesting taking place 
for equalling or exceeding the 
maximum performance target.

In determining the number of 
shares subject to an award, 
the market value of a share 
shall, unless the Committee 
determines otherwise, be 
assumed to be the average 
share price for the five days 
following the announcement of 
the Company’s results for the 
previous financial year.  

Where awards do not 
receive dividends or dividend 
equivalents to meet regulatory 
requirements, the number of 
shares to be awarded may be 
determined using a share price 
discounted for the expected 
dividend yield.

The Committee will take 
into consideration prior 
performance when assessing 
the value of the PSP grant.

Forward-looking performance 
is measured against a 
long-term scorecard of 
challenging performance 
measures that reflect the 
Company’s strategic priorities. 
Performance conditions may 
include financial measures 
(e.g. adjusted EPS and/or 
relative TSR), and non-financial 
measures which may include 
risk-based, people and/or 
customer measures. 

Performance measures 
and their weightings, where 
multiple measures are used, 
are reviewed annually to 
maintain appropriateness and 
relevance.

Implementation in 2019/20 and in respect of any other year in which the Group is not a Level 2 bank:

Awards will normally vest at the end of the three year performance period and be subject to an additional two year holding period before they 
are released to the participant.

The holding period may be operated on the basis that the executive director is required to retain the after tax value of shares for the holding 
period, or that the award will only be “released”, so that the executive director is entitled to acquire vested shares, at the end of that period.

Awards may include the right to receive a dividend equivalent in respect of dividend record dates between grant and release, which may assume 
the reinvestment of dividends. 

Implementation as a Level 2 Bank:

When the Group becomes a Level 2 bank for regulatory purposes, at the end of the performance period, the performance outcome will be 
used to assess the percentage of the awards that will vest. These shares will then normally vest in five equal tranches, with the first vesting 
on or around the third anniversary of the grant date and the last instalment vesting on or around the seventh anniversary of the grant date, in 
accordance with the PRA remuneration rules.   

Each vested tranche will be subject to an additional one year holding period, taking the form of shares which must be retained for at least the 
holding period, or a right to acquire shares at the end of the holding period.  In the former scenario, the executive director may sell shares to 
cover the tax liability arising on award.  In the latter scenario, the award may include the right to receive a dividend equivalent in respect of 
dividend record dates over the holding period.

PAGE 117  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPurpose and link to strategy

Operation

Maximum opportunity

Performance conditions

Sharesave Plan 

To provide all employees with 
the opportunity to become 
shareholders on similar terms.

Periodic invitations are made 
to participate in the Company’s 
Sharesave Plan.

HMRC monthly savings limits 
apply.

None.

A savings contract over three 
or five years with the funds 
used on maturity either to 
purchase shares by exercising 
options or returned to the 
participant.

The option is granted at a 
discount to the share price at 
the time of grant of up to 20%.

The Sharesave Plan provides 
tax benefits in the UK subject 
to satisfying certain HMRC 
requirements and is operated 
on an ‘all employee’ basis. 

Malus and clawback

Annual bonus and PSP awards are subject to malus and clawback provisions in exceptional circumstances including the following:

• 

If a higher payment than would otherwise have been the case is paid as a result of a material misstatement of a group company’s results

•  Any error or inaccurate or misleading information or assumptions relating to a financial year

• 

• 

If the participant is dismissed for misconduct

If an individual was party to behaviour that resulted in serious reputational damage to a group company or a relevant business unit

•  Occurrence of a material corporate failure in a group company or a relevant business unit

• 

• 

If there is reasonable evidence of employee misbehaviour or material error

 A group company or relevant business unit suffers a material failure of risk management, taking account of the individual’s proximity to 
and/or responsibility for the event

For up to three years following the payment of a cash bonus, the Committee may claw back any amount up to the gross amount of any cash 
bonus.  DSBP and PSP awards may be reduced or cancelled before vesting or clawed back for up to two years after vesting.  However, following 
the Company’s transition to a Level 2 firm for regulatory purposes, any incentive awards may be reduced or cancelled before vesting or clawed 
back  for  a  period  of  up  to  seven  years  from  the  grant  date.  This  may  be  extended  to  ten  years  in  the  event  of  ongoing  internal/regulatory 
investigation at the end of the seven-year period.

Shareholding guidelines

All executive directors are requested to hold a number of shares in the Company with a market value of 200% of their salary. The guideline must 
be met within a reasonable timeframe (typically expected to be within five years of appointment) and executive directors are normally required 
to retain 50% of the shares acquired on the vesting of fixed role-based allowance, annual bonus, PSP or DSBP awards (after sales to cover tax) 
until the guideline is met. 

The number of shares, net of income tax and national insurance, subject to share-based awards that are no longer subject to further performance 
requirements granted under the fixed role-based allowance, annual bonus, DSBP and PSP count towards the aggregate shares held by each 
director for these purposes.

Reflecting  best  practice,  the  Committee  has  adopted  a  post-cessation  shareholding  requirement,  effective  from  the  adoption  of  this  new 
policy. This requires that for two years following cessation, an executive director must retain such of his ‘relevant’ shares as have a value (as at 
cessation) equal to their shareholding guideline. If the executive director holds less than the required number of ‘relevant’ shares at any time, 
he must retain the ‘relevant’ shares he holds. Shares, which the executive director has purchased are not ‘relevant’ shares for these purposes.

PAGE 118  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsOperation of share plans

Awards under the Company’s share plans (and any applicable performance conditions) may be adjusted in the event of any variation of the 
Company’s share capital, demerger or special dividend.  

Awards  under  the  Company’s  share  plans  may  vest  early  in  the  event  of  demerger,  special  dividend  or  other  event  which  the  Committee 
considers  would  affect  the  Company’s  share  price,  or  in  the  event  of  a  change  of  control.  The  extent  to  which  PSP  awards  will  vest  will  be 
determined taking into account the extent to which performance conditions have been satisfied (as assessed by the Committee) and, unless 
the Committee determines otherwise, the proportion of the vesting period that has elapsed.  

Awards granted over shares may be settled in cash, in whole or in part. The Company does not intend to settle awards, or dividend equivalents 
on awards, granted to executive directors in cash and would do so only where the particular circumstances make that appropriate, for example 
where there is a regulatory restriction on the delivery of shares or to enable the payment of tax liabilities relating to the award.

Illustrations of the application of the remuneration policy

The chart below illustrates the remuneration opportunity provided to each executive director at different levels of performance for the coming 
year, compared to their actual remuneration in the last two years:

Notes:

The basis of calculation for the above graphs and key assumptions used are as follows:

Fixed elements of 
remuneration

Minimum

Target

Maximum

Maximum with 50% 
share price growth

•  Total fixed pay is based on the latest salary and role-based allowance

• 

 Estimated cash cost to the company of benefits and pension contributions received 
under the remuneration policy

Annual bonus 
(pay-out as % of maximum opportunity)

PSP 
(vesting as % of maximum opportunity)

0%

0%

50%

50%

100%

100%

100%

100% plus 50% share 
price growth

As Sharesave awards are provided on an all employee basis, they have not been included in the above analysis.

PAGE 119  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts£000sN S TerringtonMin£873Target£1,860Max£2,848Max with shareprice appeciation£3,3872018 (actual)£2,4262019 (actual)£2,875Min£555Target£1,177Max£1,799Max with shareprice appeciation£2,1382018 (actual)£1,5432019 (actual)£1,807R J Woodman4,0003,5003,0002,5002,0001,5001,0005000LTIPBonusTotal fixed100%47%31%32%38%26%30%36%34%26%47%24%29%31%31%38%26%26%48%30%37%33%26%31%43%100%31%43%27%48%24%29%Elements of the remuneration policy for the Chair and non-executive directors 

The Chair receives a fee, a company car or cash alternative and is eligible for private health cover on an individual or family basis in the same 
way as the executive directors. Non-executive directors are remunerated solely by fees. Neither the Chair nor the non-executive directors are 
eligible to participate in any of the Company’s fixed role-based allowance, incentive or pension schemes and they are not entitled to receive 
compensation for early termination of their terms of engagement.

Benefits may also be provided to non-executive directors related to the performance of their duties (for example, travel and subsistence).

Purpose and link to strategy

Operation

Maximum opportunity

Performance conditions

Salary and fees

To ensure that the Group can 
attract and retain the appropriate 
number and mix of non-executive 
directors with the correct 
experience to provide balance, 
oversight and challenge.

None.

Non-executive director fees 
are reviewed on a periodic 
basis and are subject to 
the Articles of Association. 
The Chair’s fee is set by the 
Committee, whilst the non-
executive directors’ fees are 
determined by the Board.

The Board will exercise 
judgement in determining the 
extent to which non-executive 
directors’ fees are altered in 
line with market practice, given 
the requirement to attract and 
retain the appropriate skills 
and given the expected time 
commitments.

Non-executive directors are 
paid an annual base fee with 
additional fees for additional 
roles (for example, Senior 
Independent Director or chair 
of a board committee). 

Non-executive directors may 
be eligible to receive benefits 
such as travel and other 
reasonable expenses.

The Board will review fees 
periodically to assess whether 
they remain competitive and 
appropriate in light of changes 
in roles, responsibilities and/or 
time commitment of the non-
executive directors.  Increases 
above those awarded for the 
rest of the organisation may 
be made to reflect the periodic 
nature of any review.

The Articles of Association 
of the Company contain a 
maximum level of fees that 
can be paid annually to non-
executive directors (currently 
£2,000,000). This is reviewed 
by the Board from time to time.

Where benefits are provided 
to non-executive directors, 
they will be provided at a level 
considered to be appropriate, 
taking into account individual 
circumstances.

Choice of performance measures and approach to target setting 

Annual bonus

The choice of the performance measures applicable to the annual bonus scheme reflects the Committee’s belief that incentives should be 
appropriately challenging and tied to the achievement of financial and non-financial measures (including risk and other strategic measures) and 
key personal objectives. 

The Committee reviews the measures each year and varies them as appropriate to reflect the priorities for the business in the year ahead.  A 
sliding scale of targets is set for each measure to encourage continuous improvement and encourage the delivery of above-target performance. 

PSP

The  Committee  will  take  into  consideration  prior  Group  and  individual  performance  when  assessing  the  value  of  the  PSP  grant  level  for 
executive directors.

Forward-looking performance is measured against a long-term scorecard of financial and non-financial performance measures that reflect the 
Company’s strategic priorities.

Financial  metrics  could  include  EPS,  which  would  measure  long-term  profitability,  and/or  TSR  that  considers  shareholder  value  creation  as 
a measure of market expectations of future performance.  Other non-financial metrics could include risk or customer and people measures 
that  would  provide  a  focus  on  key  measures  of  Company’s  long-term  sustainability.  Any  risk  metrics  would  be  assessed  across  a  range  of 
quantitative and qualitative measures which are business critical.

Discretion

The Committee retains the flexibility to make adjustments to the formulaic vesting level of incentive awards in instances where the outcome 
would otherwise be unreflective of the wider shareholder experience and/or materially inappropriate in the context of unexpected or unforeseen 
circumstances relating to the Company.

PAGE 120  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsChanges to performance conditions

If an event occurs which results in the annual bonus or PSP performance conditions and/or targets being deemed no longer appropriate (i.e. a 
material acquisition or divestment) then the Committee will have the ability to adjust the measures and/or targets and alter weightings so that 
the conditions achieve their original purpose. 

Recruitment and conditions of service

Policy on recruitment and promotion

Salaries for newly recruited directors will be set to reflect their skills and experience, the Company’s intended pay positioning and the market 
rate for the role. If it is considered appropriate to appoint a new director on a below market salary (for example, to allow the director to gain 
experience in the role) the individual’s salary may be increased to a market level by way of a series of above inflation increases over such period 
as  the  Committee  determines,  subject  to  their  performance  and  development  in  the  role.    A  new  appointment  may  also  be  offered  a  fixed 
role-based allowance that reflects the individual’s role, skills and responsibilities, up to the permitted maximum set out in the policy table.

A new appointment would be offered benefits comparable to existing directors, other than, as described above, in respect of pension provision, 
as well as other reasonable expenses such as legal, tax equalisation and relocation costs (if necessary, on a net of tax basis).

The prevailing maximum bonus opportunity for existing directors will not be exceeded for any newly recruited director and would be pro-rated 
to reflect the proportion of the year worked. It may be necessary to set different performance measures and targets initially and/or to vary the 
proportion of the annual bonus that will be deferred and the deferral period, dependent on the timing of the appointment and the nature of the 
role taken up.  Guaranteed bonuses will not be offered. 

Long-term incentive awards will be granted in line with the policy outlined for existing directors, with the same maximum opportunity for any 
newly recruited director. Awards may be granted shortly after an appointment (subject to the Company not being in a prohibited period). 

The maximum level of variable remuneration that may be awarded (excluding buyout awards as referred to below) is 330% of salary.

The Committee may make payments or grant awards to a newly recruited executive to buy out entitlements (for example, bonus and share 
awards) which will lapse on the executive’s departure from a previous position. In doing so, the Committee will take into account relevant factors, 
including performance conditions attached to the lapsing arrangements and the time over which they would have vested. The approach to 
buy-out awards is intended to be in line with the PRA remuneration rules, which state that the terms of any replacement awards should be no 
more generous than the award forfeited on departure from the former employer.  

In the event that an existing employee is promoted to the Board, any contractual commitments made to the employee prior to such promotion 
will continue to be honoured even if they would not otherwise be consistent with the policy prevailing when the commitment is fulfilled.

Notice periods and terms of engagement 

The Chair and executive directors hold one year rolling contracts in line with current market practice and the Committee reviews the terms of 
these contracts regularly. The current service contracts for the executive directors are dated as follows:

Contract Date

N S Terrington

1 September 1990 (as amended 7 January 1993, 16 February 1993, 30 October 2001 and 10 March 2010)

R J Woodman

8 February 1996 (amended 10 March 2010)

J A Heron

1 September 1990 (amended 14 January 1993, 8 February 1993 and 10 March 2010)

All new executive directors will have service contracts that are terminable by the Company on a maximum of twelve months’ notice. 

Chair and non-executive director appointments are for three years unless terminated earlier by, and at the discretion of, the director or the 
Company. The required notice period is one year for the Chair and three months for the non-executive directors.

PAGE 121  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCurrent terms of engagement for the Chair and non-executive directors apply for the following periods:

Director

Period of engagement

F J Clutterbuck

10 May 2018 to 9 May 2021

P J N Hartill

11 February 2017 to 10 February 2020

B A Ridpath

20 September 2017 to 19 September 2020

H R Tudor

24 November 2017 to 23 November 2020

F F Williamson

20 September 2017 to 19 September 2020

G H Yorston

20 September 2017 to 19 September 2020

Policy on termination payments

The Company has discretion to make a payment in lieu of notice in respect of all or part of the notice period. Any such payment would consist 
of salary, benefits and pension for the relevant part of the notice period. Specific change of control provisions or entitlements to enhanced 
redundancy payments are excluded.

Fixed Role-Based Allowance

Executive directors will be entitled to receive their fixed role-based allowance in respect of any notice period (or any notice period that would 
have applied but for the making of a payment in lieu of notice).  Ordinarily the fixed role-based allowance will be paid at the usual time.

Shares subject to a fixed role-based allowance for the notice period and for previous fixed role-based allowance payments will be released over 
the originally anticipated period, although the Committee has discretion to release shares early in specific circumstances, for example, in the 
event of the death of an executive director.  

Annual Bonus for the year of cessation

The  payment  of  annual  bonuses  will  be  at  the  discretion  of  the  Committee  on  an  individual  basis  and  the  decision  as  to  whether  or  not  to 
award an annual bonus in full or in part will be dependent on a number of factors, including the circumstances of the individual’s departure. For 
example, in certain good leaver situations (injury or disability, redundancy, employment transferred outside the Group, or any other reason the 
Committee decides) a bonus may be payable at the Committee’s discretion, based on an assessment of performance. Any annual bonus award 
amounts paid will be pro-rated for time in service during the annual bonus period and will, subject to performance, be paid at the usual time and 
in the usual form (although the Committee retains discretion to pay the annual bonus award earlier in appropriate circumstances).

Unvested DSBP Awards 

For awards granted under the DSBP, good leaver status would result in awards vesting at the usual time, unless the Committee determines they 
should vest earlier in appropriate circumstances. In other circumstances, DSBP awards will lapse.

Bonus awards subject to a holding period

If  an  individual  leaves  employment  during  a  holding  period,  the  default  position  will  be  for  the  holding  period  to  continue  for  its  originally 
anticipated length. The Committee may end the holding period early.

Unvested PSP Awards

The default treatment for outstanding unvested PSP awards will be that they lapse on cessation of employment. In good leaver circumstances 
(as described above), unvested awards will continue until the normal vesting date, vest subject to the satisfaction of the performance conditions, 
and be released at the end of the originally anticipated holding period. However, the Committee may permit the award to vest and be released 
at cessation subject to the satisfaction of the performance conditions (as assessed by the Committee) or vest and be released at the end of the 
performance period subject to the satisfaction of the performance conditions. In any such case, the extent of vesting will be reduced to reflect 
the proportion of the vesting period that has elapsed at the date of cessation, unless the Committee determines otherwise.

PAGE 122  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPSP Awards subject to a holding period

If  an  individual  leaves  employment  during  a  holding  period,  the  default  position  will  be  for  the  holding  period  to  continue  for  its  originally 
anticipated length. The Committee may permit the award to be released early, subject to any regulatory considerations. If the holding period is 
operated on the basis that the executive director is only entitled to acquire vested shares at the end of the holding period, the award will lapse 
if the executive director is dismissed for misconduct.

Other payments

The leaver provisions for any buyout award granted in connection with the recruitment of a director would be determined at the time of grant.  

Any  statutory  entitlements  or  sums  to  settle  or  compromise  claims  in  connection  with  the  termination  would  be  paid  as  necessary.  In  the 
appropriate circumstances, outplacement services, legal fees and relocation expenses may be provided at normal market rates for directors, 
along with payments in respect of accrued holiday. 

There are no obligations in the non-executive directors’ letter of appointment that could give rise to payments for loss of office.

Consideration of employment conditions elsewhere in the Group

There is no employee representative on the Committee. However, employees have the opportunity to make comments on any aspect of the 
Group’s  activities  through  employee  forums  and  surveys  and  the  views  of  employees  are  taken  into  account  by  Human  Resources.  One  of 
the duties of the People Director is to brief the Board on employee views and, as a regular invitee to Committee meetings, this ensures that 
decisions are made with appropriate insight to employees’ views. In addition, the People Forum will consider the relationship between executive 
remuneration and pay and reward across the Group on a regular basis.

Directors  and  senior  executives  participate  in  the  annual  bonus  scheme,  which  is  designed  to  incentivise  executives  to  achieve  specific, 
predetermined goals, reward individual performance and encourage retention through deferral of a proportion of the bonus. All employees 
whose performance has been exceptional are eligible for a discretionary bonus.

Directors and senior employees are eligible to participate in the PSP. The plan is in place to encourage the long-term retention of key executives 
who are considered to have the potential to influence shareholder value creation and awards are not offered to employees generally.

Employees below director and head of function level are eligible to participate in the Group’s profit related pay scheme, which pays out a flat 
sum to all eligible staff based on a percentage of the Group’s profits. 

In determining pay levels for the employees as a whole, the Group annually considers externally provided benchmark levels for comparable 
jobs  as  well  as  individual  development  and  performance.  The  general  level  of  increase  resulting  from  this  review  informs  the  Committee’s 
deliberations on appropriate pay levels for the executive directors, together with external data specific to their roles which is used to ensure 
that the levels of remuneration are appropriate.

Consideration of shareholders’ views

The  Committee  considers  shareholder  feedback  received  in  relation  to  the  AGM  each  year  at  a  meeting  shortly  following  the  AGM.  This 
feedback, plus any additional feedback received during any meetings from time to time, is then considered as part of the Company’s annual 
review of remuneration policy. 

In addition, the Chair of the Committee and the Chair of the Board regularly engage directly with major shareholders and their representative 
bodies and report their views back to the  Committee, who take them into account when formulating any material changes to the remuneration 
policy. During the year under review, for the purposes of discussing this proposed policy, shareholders representing 69% of the Company’s 
equity (based on the total voting rights as at 30 September 2019) were contacted and account was taken of their views in shaping the policy.

Details  of  votes  cast  for  and  against  the  resolution  to  approve  last  year’s  remuneration  report  and  the  resolution  to  approve  the  Directors’ 
Remuneration Policy at the 2017 AGM along with any matters relating to remuneration discussed with shareholders during the year are set out 
in the Annual Report on Remuneration.

Legacy arrangements

The Committee retains discretion to make any remuneration payment or payment for loss of office outside the policy (including the exercising 
of any discretion available in respect of any such payment) outside of this Remuneration Policy:

• 

• 

 Where the terms of the payment were agreed before this Remuneration Policy came into effect, provided in the case of any payment whose 
terms were agreed after 2 February 2014 and before this Remuneration Policy became effective, the remuneration payment or payment for 
loss of office was permitted under the Company’s relevant former Directors’ Remuneration Policy

 Where the terms of the payment were agreed at a time when the relevant individual was not a director of the Company and, in the opinion 
of the Committee, the payment was not in consideration of the individual becoming a director of the Company

For these purposes, ‘payment’ includes the satisfaction of awards of variable remuneration and, in relation to an award over shares, the terms 
of the payment are agreed at the time the award is granted.

PAGE 123  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB6.4    Approval of Directors’ Remuneration Report

The information provided in this part of the Directors’ Remuneration Report is not subject to audit 

This Directors’ Remuneration Report, section B6 of the Annual Report and Accounts, including the Statement by the Chair of the Committee, 
the Annual Report on Remuneration and the Policy Report, has been prepared in accordance with Schedule 8 to the Large and Medium-sized 
Companies and Groups (Accounts and Reports) Regulations 2008 as amended and has been approved by the Board of Directors.

Signed on behalf of the Board of Directors

Hugo Tudor
Chair of the Remuneration Committee

26 November 2019

PAGE 124  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB7
Risk management

B7.1     Risk and Compliance Committee Chair’s Report

Finlay Williamson, Chair of the Risk and Compliance Committee

Our primary responsibility 
continues to be the maintenance 
of oversight of the effectiveness 
of the Group’s risk management 
framework...

Dear Shareholder

I am pleased to write to you again as Chair of the Risk and Compliance 
Committee to explain how we, as a committee, have discharged our 
responsibilities in the last year.

Our  primary  responsibility  continues  to  be  the  maintenance  of 
oversight  of  the  effectiveness  of  the  Group’s  risk  management 
framework and of the Group’s systems and controls for compliance 
with  its  statutory  and  regulatory  obligations.  The  Committee  also 
oversees  the  risk  culture  within  the  Group  to  ensure  that  this  is 
adequately  embedded  and  is  supportive  of  the  overall  risk  appetite 
set by the Board. 

In discharging its responsibilities, the Committee relies on the support 
of  the  Group’s  Chief  Risk  Officer  (‘CRO’).  Malcolm  Hayes,  who  had 
held that position first with Paragon Bank then for the Group, since 
the Bank’s licensing in 2014, informed me this year of his intention to 
retire. The Committee and I would like to thank him for his role in the 
development  of  the  risk  management  system  over  that  period  and 
wish him well for the future.

During  the  year,  the  Committee  supervised  the  search  for  a  new 
CRO and an appointment is expected to be made shortly, subject to 
regulatory approval.

The Committee has maintained an agenda that has balanced standing 
review items with coverage of new or materially heightened risks and 
deeper dives into areas considered worthy of greater focus.

Standing items covered in each meeting have included:

•  Reviews of the principal risks facing the Group

• 

• 

• 

• 

 Consideration of new or emerging risks and regulatory 
developments

 Consideration of the potential impact of key regulatory 
developments 

 Consideration and challenge of management’s rating of the 
various risk categories to which the Group is exposed

 Consideration  of  the  root  causes  and  impact  of  material  risk 
events and the adequacy of actions undertaken by management 
to address them

In addition, during the last year, the Committee:

• 

• 

 Reviewed  the  Group’s  risk  appetite  to  ensure 
it  remained 
consistent  with  the  delivery  of  the  Group’s  strategic  objectives, 
proposing any required changes to the Board

 Monitored  and  reviewed  the  potential  impacts  on  the  Group  of 
the  Brexit  process,  given  the  continuing  uncertainty  around  the 
terms on which the UK might leave the EU

PAGE 125  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts• 

• 

• 

 Continued to monitor progress in respect of the Group’s strategic decision to seek regulatory approval to enhance credit risk management 
by implementing an IRB approach 

 Considered regular focussed reviews of key risk areas including credit risk, capital risk, liquidity and market risk, conduct risk and across the 
different categories of operational risk

 Considered reviews on specific areas of focus including cyber security and operational resilience. This included monitoring the progress of 
the Group in addressing the approach to operational resilience proposed in the regulatory discussion paper in 2018

•  Reviewed, challenged and approved the Management Responsibilities Map

•  Reviewed, challenged and approved the terms of reference of each of the executive risk committees

• 

 Reviewed, challenged and approved the Compliance Monitoring Plan (‘the Compliance Plan’) and subsequent updates to the Compliance 
Plan

•  Reviewed, challenged and approved the Money Laundering Reporting Officer’s annual report

•  Considered and challenged reports in relation to ICAAP, ILAAP and RP recommending approval to the Board

•  Challenged and approved various key risk policies 

During the coming year, the Committee’s priorities will include:

•  Completing the appointment of a new CRO and supervising their induction

• 

• 

• 

 Reviewing the Group’s risk appetite to ensure it remains consistent with delivery of the Group’s strategic objectives and proposing any 
required changes in risk appetites to the Board

 Continuing to review the potential impacts on the Group of the political and economic consequences of UK’s decision to withdraw from the 
EU as details of the terms of exit and the basis of the future relationship become clearer

 Reviewing and challenging the Group’s submissions to the PRA, in relation to its strategic decision to seek regulatory approval to implement 
an IRB approach for credit risk

•  Reviewing and challenging reports in relation to ICAAP, ILAAP and RP ahead of approval by the Board

• 

 Continuing its focus on ensuring that customers receive fair outcomes, including monitoring the treatment of vulnerable customers, and 
ensuring that the management of conduct risk remains a key priority for the Group 

•  Overseeing a review of the Group’s culture and any actions identified by it

• 

• 

• 

• 

 Monitoring the Group’s adherence to the FCA and PRA requirements in relation to the Senior Managers and Certification Regimes as they 
are expanded across the financial services sector

 Providing continued oversight and review of the operational resilience strategy and capability in light of further requirements which may 
result following the expected publication of a regulatory consultation paper by the end of 2019

 Ensuring the Group is well prepared to face the increasing challenges posed by climate change and the impact this may have on the Group’s 
risk profile

 Monitoring the impact on the Group of the scheduled withdrawal of LIBOR as the primary sterling interest rate benchmark and proposals to 
replace it using SONIA derived measures 

•  Undertaking deep dives in relation to specific risk categories and business areas on both a rolling and ad hoc basis

Overall, I am pleased to confirm that in the last year the Committee has again, in my view, met its key objectives and carried out its role effectively. 

As  I  look  to  the  year  ahead,  it  is  clear  that  the  economic,  political  and  regulatory  environment  within  which  the  Group  operates  will  remain 
challenging. In particular, the level of uncertainty surrounding the basis of the UK’s departure from the EU remains high, with the status of its 
future trading relationships remaining extremely unclear. Whilst I remain confident that the Group has the skills and experience to manage the 
risks it is likely to encounter in the year ahead, we remain vigilant to the need to reinforce these should circumstances change materially.

Finlay Williamson
Chair of the Risk and Compliance Committee

26 November 2019

PAGE 126  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB7.2    Risk governance

The Risk and Compliance Committee assists the Board in fulfilling its responsibilities for risk management and comprises the independent 
non-executive directors and the Chair of the Board. Its terms of reference, which were reviewed and approved by the Board in October 2019, 
include all matters indicated by the 2018 Code.

The Committee’s responsibilities include reviewing:

• 

• 

 The effectiveness of the Group’s risk management framework and the extent to which risks inherent in the Group’s business activities are 
controlled within the risk appetite established by the Board

 The effectiveness of the Group’s systems and controls for compliance with statutory and regulatory obligations, as well as its obligations 
under significant contracts

•  The appropriateness of the Group’s risk culture, to ensure it supports the Group’s stated risk appetite

• 

 The effectiveness of the Group in addressing issues requiring remedial attention to ensure actions are completed in a timely manner and 
minimise the potential for risk appetite thresholds to be exceeded

The Risk and Compliance Committee provides oversight and challenge to the Group’s enterprise-wide risk management arrangements. The 
Committee is supported by an executive level Asset and Liability Committee, Conduct and Compliance Committee, Credit Committee, Model 
Risk Committee and Operational Risk Committee.

The Committee meets at least four times a year and normally invites the executive directors, Chief Risk Officer (‘CRO’), Chief Operating Officer 
and Internal Audit Director to attend its meetings. However, it reserves the right to request any of these individuals to withdraw or to request 
the attendance of any other Group employee. The Committee meets with the CRO at least once a year, without the presence of executive 
management, to discuss their remit and any issues arising from it. 

The Committee also has the opportunity to meet with the Internal Audit Director and/or the external auditor without the presence of executive 
management to discuss any matters that any of these parties believe should be discussed privately.

Agenda items for regular meetings of the Committee include:

•  Reviewing the Group’s principal risks

•  Receiving and considering reports relating to the Group’s consolidated risk profile 

• 

 Receiving and considering reports relating to the Group’s performance against the Board’s risk appetite and the progress of any resulting 
management actions to restore performance within approved target ranges

•  Reviewing and approving the Compliance Plan and the proposed management actions to address any adverse reports

•  Reviewing any proposed material changes to the Group’s risk appetite prior to approval by the Board

•  Reviewing and approving the Group’s Recovery Plan (‘RP’) prior to approval by the Board

•  Receiving reports relating to key regulatory developments affecting the Group

•  Reviewing the Group’s conduct strategy and receiving reports from management on conduct risk 

•  Receiving reports from the Money Laundering Reporting Officer on compliance with anti-money laundering requirements

•  Reviewing material operational risk events to assess the effectiveness of the Group risk and control assessment framework 

•  Reviewing the timeliness, effectiveness and progress of any executive management actions required to remediate issues identified

•  Reviewing the Group’s capital and liquidity adequacy assessments and stress testing analysis

•  Considering the minutes of its executive sub-committees

PAGE 127  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe structure of the executive committees reporting to the Committee and their reporting lines is illustrated below:

Risk and
Compliance
Committee

Asset and
Liability
Committee (’ALCO’)

Conduct and
Compliance
Committee (’CCC’)

Credit
Committee

Model Risk
Committee (’MRC’)

Operational Risk
Committee (’ORC’)

Each of the executive committees operates within terms of reference formally approved by the Risk and Compliance Committee. The primary 
functions of each of these committees are described below.

Asset and Liability Committee (‘ALCO’)

ALCO comprises heads of relevant functions and is chaired by the CFO.

The principal purpose of ALCO is to monitor and review the financial risk management of the Group’s balance sheet. As such, it is responsible 
for overseeing all aspects of market risk, liquidity risk and capital management as well as the treasury control framework. ALCO operates within 
clearly delegated authorities, monitoring exposures and providing recommendations on actions required. It also monitors performance against 
appetite on an on-going basis and makes recommendations for revisions to risk appetites to the Risk and Compliance Committee.

Conduct and Compliance Committee (‘CCC’)

The CCC comprises heads of relevant functions and is chaired by the Deputy CRO.

The  CCC  is  responsible  for  overseeing  the  Group’s  conduct  risk  and  compliance  arrangements.  The  Committee  considers  conduct  risk 
information such as details of conduct breaches; systems and procedures for delivering fair outcomes to customers; the product governance 
framework; monitoring reports; and employee incentive schemes. It also considers product reviews from a customer perspective. With respect 
to compliance, the CCC is responsible for overseeing the maintenance of effective systems and controls to meet conduct-related regulatory 
obligations.  It  is  also  responsible  for  reviewing  the  quality,  adequacy,  resources,  scope  and  nature  of  the  work  of  the  Compliance  function, 
including the annual Compliance Plan.

Credit Committee

The Credit Committee comprises senior managers from the risk, finance and collections functions and is chaired by the CRO.

The Credit Committee approves credit risk policies in respect of customer exposures and defines risk grading and underwriting criteria for 
the Group. It also provides guidance and makes recommendations in order to implement the Group’s strategic plans for credit. The committee 
oversees  the  management  of  the  credit  portfolios,  the  post  origination  risk  management  processes  and  the  management  of  past  due  or 
impaired credit accounts. It also monitors performance against appetite on an on-going basis and makes recommendations for revisions to the 
credit risk appetites to the Risk and Compliance Committee. The Committee also operates the Group’s most senior lending mandate.

Model Risk Committee (‘MRC’)

The MRC comprises senior managers from risk, finance and the main business areas and is chaired by the CRO.

The  role  of  the  MRC  is  to  review  and  make  recommendations  on  all  material  aspects  of  the  rating  and  estimation  processes  in  relation  to 
key  credit  and  finance  models.  The  MRC  also  acts  as  the  ‘Designated  Committee’  for  IRB  purposes,  approving  all  material  aspects  of  IRB 
rating systems. 

Operational Risk Committee (‘ORC’)

The ORC comprises heads of relevant functions and is chaired by the CRO.

The ORC is responsible for overseeing the Group’s operational risk and business risk management arrangements, including those systems and 
controls intended to counter the risk that the Group might be used to further financial crime. The Committee remit includes risks arising from 
personnel, technology, and environmental matters within the business. The Committee considers key operational risk information such as key 
risk indicators, themes within risk registers, emerging risks, loss events, control failures, and operational resilience measures. 

It  also  monitors  performance  against  appetite  on  an  on-going  basis  and  makes  recommendations  for  revisions  to  the  Risk  and 
Compliance Committee. 

PAGE 128  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB7.3    Risk management culture

The  Board  is  committed  to  maintaining  an  effective  risk  management  framework  that  is  consistent  and  commensurate  with  the  nature, 
complexity  and  risk  profile  of  the  business  and  is  responsive  to  both  internal  and  external  events.  The  Group’s  inherently  conservative  risk 
appetite is expressed through the culture promoted by the Board and senior management. This has resulted in historically low levels of credit 
and operational losses and the absence of any material conduct issues affecting customers.

The following risk principles are designed to support and protect the Group’s strategic goals:

•  Risk management is used to protect the Group’s customers, shareholders, creditors and its reputation

• 

• 

• 

• 

• 

 The fair treatment of customers and the delivery of fair outcomes, particularly for those customers considered to be vulnerable, is central 
to the Group’s risk management approach

 The Group encourages a risk culture that has robust risk management at the heart of all decision-making within an open and transparent 
environment

 The Group only carries out business where the potential risk to itself and its customers has been considered together with the potential 
reward and where the residual risk exposure is within its defined risk appetite

 The  Group  utilises  appropriate  risk  management  processes  to  ensure  that  risks  are  identified,  assessed,  prioritised  and  managed  in  a 
consistent way

 Appropriate, timely and accurate risk management information is maintained and developed to support business decisions and to ensure 
the Group operates within its agreed risk appetite 

An independent Risk and Compliance function provides an effective second line oversight capability together with a source of specialist support 
and advice for business areas in relation to the management of risk.

B7.4    Risk management framework

Introduction

The Group’s risk management framework is designed to enable management to identify and focus attention on the risks most significant to its 
objectives and to provide an early warning of events that put those objectives at risk. The framework includes:

•  The Risk and Compliance Committee and its sub-committees as described in B7.2

•  A suite of risk policies, which include policies addressing:

o  Conduct risk (including dealing with vulnerable customers and handling complaints)

o  Credit risk

o  Treasury risk 

o  Operational risk

o  Data protection

o 

Information security

o  Health and safety

o  Business continuity

o  Outsourcing and supplier risk

o  Anti-money laundering

o  Anti-bribery and corruption

o  Market abuse

o  Whistleblowing

o  Conflicts of interest

PAGE 129  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
 
 
•  Dedicated teams within the Risk and Compliance function covering particular risk areas, led by experienced specialists, as described below

•  Risk Champions appointed within all business areas to support the embedding of an effective risk culture across the Group 

• 

 A well-established and experienced Internal Audit function, supported by ongoing co-source arrangements with external providers when 
specific specialist skills are required

Three lines of defence model

The committee structures outlined above form the cornerstone for the governance of risk in a management framework organised within a 
three lines of defence model as follows:

• 

• 

• 

 The first line of defence, comprising executive directors, together with managers and employees in operational and support areas, holds 
primary responsibility for designing, operating and monitoring risk management and control processes

 The second line of defence is provided by the Risk and Compliance function which is responsible for providing risk oversight and guidance 
to the first line, in addition to providing independent challenge and review. The function is overseen by the Risk and Compliance Committee 
and its supporting executive committees 

 The  third  line  of  defence  is  provided  by  the  Internal  Audit  function  which  is  responsible  for  reviewing  the  effectiveness  of  the  first  and 
second lines of defence. This function is overseen by the Audit Committee

In addition, there are further external levels of control that complement the three internal layers, provided by the external audit process and the 
monitoring activities of regulatory bodies.

The way in which the three lines of defence model aligns with the wider governance framework is illustrated below:

BOARD

Risk and
Compliance
Committee

Executive
Committee

Audit
Committee

Credit
Committee

Operational
Risk
Committee

Asset and
Liability
Committee

Conduct and
Compliance
Committee

Model Risk
Committee

1st Line

Business Risk Management

2nd Line

Risk Function Oversight

3rd Line

Internal Audit Independent Assurance

The risk management framework is intended to provide a structured and disciplined approach to the management of risk within agreed appetites 
thereby supporting the achievement of the Group’s strategic objectives. The key objectives of the risk management framework are to:

•  Promote an appropriate risk culture across the Group ensuring risk is considered as part of key strategic and business decision making

• 

 Establish standards for the consistent identification, measurement, monitoring, management and reporting of risk exposure and loss experience

•  Outline the approach that will be taken in respect of setting and defining risk appetite and risk tolerances

• 

• 

• 

 Promote risk management and the proactive reduction of the frequency and severity of risk events, driving control improvements where 
necessary

 Facilitate adherence to regulatory requirements, including threshold conditions, capital standards and to support the regulatory requirements 
associated with the ICAAP, ILAAP and RP

 Provide senior management and relevant committees with risk reporting that will be relevant and appropriate, enabling timely action to be 
taken in response to the information included within these reports

The Group publishes further information on its risk management system and risk profile in its Pillar III report, which can be found on the investor 
relations section of the Group’s website at www.paragonbankinggroup.co.uk.

PAGE 130  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
Risk management function 

The Group’s Risk and Compliance function is headed by the CRO, who reports directly to the CEO. The key responsibilities of the CRO are to:

•  Develop and maintain the risk management framework covering all areas of the Group

•  Develop and maintain risk policies within that framework, ensuring these are consistent with the Board’s risk appetite

•  Ensure that risks generated by the business are measured, monitored, controlled and reported on a timely basis

•  Ensure compliance with all new and existing regulatory requirements

•  Maintain open and constructive engagement with the regulatory authorities

The CRO is also responsible for the effective day-to-day running of the Risk and Compliance function and its relationship with the Board, its 
committees and senior management as well as for championing the Group’s risk culture, providing support and advice to employees in the 
discharge of their risk responsibilities.

During the year there has been further recruitment at all levels within the Risk and Compliance function to bolster the division’s strength and 
ensure that its size, structure and resources remain appropriate. This also allows the Group to benefit from the wider perspective provided 
by experienced external hires. The current function includes the following dedicated specialist second line areas which ultimately report to 
the CRO:

•  Credit Risk 

• 

Liquidity and Market Risk

•  Conduct and Compliance Risk 

•  Operational Risk

• 

IT and Cyber Security Risk

•  Data Protection

•  Property Risk

• 

• 

Financial Crime 

IRB Development

PAGE 131  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB7.5    Principal risks and mitigation

The  Group  is  exposed  to  a  number  of  principal  risks  and  uncertainties  that  arise  from  the  operation  of  its  business  model  and  strategy.  A 
summary of those risks and uncertainties which could prevent the achievement of the Group’s strategic objectives, how the Group seeks to 
mitigate those risks and the change in the perceived level of each risk in the last financial year are described below. These risks are discussed 
in more granular detail in the Group’s Pillar III report, published on the Group website.

This analysis represents the Group’s gross risk position as presented to, and discussed by, the Risk and Compliance Committee as part of its 
ongoing monitoring of the Group’s risk profile.

This summary should not be regarded as a complete statement of all potential risks and uncertainties faced by the Group but rather those which 
the Group believes have the potential to have a significant impact on its financial performance and future prospects.

To identify and control the risks to which it is exposed, the Group employs a risk management framework. As part of this framework, principal 
risks are identified and assessed within the key categories of Business Risk, Credit Risk, Conduct Risk, Operational Risk, Liquidity and Capital 
Risk, Market Risk, and Pension Obligation Risk.

The changes in the perceived level of each risk in the last financial year are indicated using the symbols shown below:

Risk Increasing

Risk Decreasing

Risk Stable

BUSINESS RISK

Economic risk

Description

The potential for a deterioration in the UK’s 
economic conditions is harder to forecast given 
the continuing material uncertainties as to the 
terms on which the UK will leave the EU.

Given that its income is wholly derived from 
activities within the UK, the Group could be 
materially affected by a severe downturn in the 
UK economy, which could reduce demand for the 
Group’s loan products, increase the number of 
customers that default on their loans and cause 
security asset values to fall.

Mitigation

The Group closely monitors political and economic developments in the UK and 
overseas, with support from leading independent macro-economic and other 
advisors. This information supports the senior management’s review of objectives 
each year and helps inform business plans for each of the Group’s principal trading 
operations.

As a lender and acquirer of credit portfolios, exposure to any material deterioration 
in economic conditions is inevitable. The Board’s defined strategy is to limit this risk 
by operating as a specialist lender in carefully chosen markets where its employees 
have significant levels of experience and expertise. 

The Group also uses stress testing to assess its expected performance under 
a range of operating conditions. This provides the Board with an informed 
understanding and appreciation of the Group’s capacity to withstand shocks of 
varying severities. In addition to considering the credit implications of such economic 
stress, the Board also considers the operational and liquidity implications of such 
scenarios, which would include the potential to increase liquidity coverage ratios, 
access contingent liquidity and further strengthen key risk and servicing functions as 
and when required.

Change

Whilst UK economic performance has again been broadly stable 
in the last financial year, the near-term outlook has continued 
to remain uncertain given a lack of clarity as to the basis of the 
UK’s withdrawal from and future relationship with the EU. This 
continuing uncertainty has led to the overall risk assessment being 
considered to have increased further in the last year.

PAGE 132  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
BUSINESS RISK

Concentration risk

Description

Lending to customers investing in the UK private 
rented sector forms a substantial part of the 
Group’s advances and assets. 

It is therefore exposed to any systemic 
deterioration in performance of the sector, which 
will be influenced by underlying factors such 
as house prices, supply of rental property, and 
demographic changes. 

The buy-to-let sector has been subject to a high 
level of fiscal and regulatory intervention in recent 
years. Where such changes make buy-to-let less 
attractive or viable to customers’ businesses, the 
Group is exposed to adverse consequences.

Concentration risks may also arise within other 
business lines, affecting their performance.

Mitigation

The Group has a very deep understanding of the private rented sector built up over 
many years of successful operations in the buy-to-let market. This includes a long 
history of performance data through several economic cycles together with regular 
independently conducted research commissioned over many years. 

The Group seeks to use this expertise constructively by playing an active role in 
shaping the development of policy for the private rented sector.

Given its specialist knowledge of the sector and its historically prudent approach to 
underwriting, the Group has been well placed to respond effectively to the various 
regulatory changes introduced in recent years in relation to buy-to-let lending. 

A suite of concentration risk metrics is monitored by the Bank’s Credit Risk function 
and reported monthly through the Credit Committee on to the Risk and Compliance 
Committee. Potential areas of concentration relating not just to loan products but 
also covering borrower, asset, or large exposure risk for example, are therefore 
managed within defined limits.

The Group also continues to exploit opportunities to diversify the range of its 
activities and income streams, consistent with its strategic objective of operating as 
a prudent, risk focussed specialist lender.

Change

The Group continues to have significant exposure to buy-to-let 
lending but, due to its specialist knowledge of the sector, it has 
been able to respond positively to regulatory changes in recent 
years. The Group’s diversification strategy has also positioned it to 
reduce its reliance on this product line.

In the longer term, changes to the UK taxation regime and greater 
regulatory intervention in the sector may reduce demand and 
availability of buy-to-let lending products. However, the Group 
continues to be confident in its ability to operate successfully in this 
evolving environment.

Transition risk

Description

Mitigation

The Group has made a number of acquisitions in 
previous periods. 

The Board’s M&A strategy is that the Group will only consider acquisitions in areas of 
business that it understands, and which are complementary to its existing activities.

While there have been no acquisitions in the 
current accounting period, any failure to manage 
effectively the transition and implementation 
risks resulting from previous material corporate 
acquisitions may impact adversely on the Group’s 
financial performance and its reputation.

Extensive pre-acquisition due diligence is always undertaken with support from 
respected, high quality advisors. Formal governance arrangements are applied to any 
proposed acquisition and to subsequent integration projects, with regular progress 
reporting to the executive team and the Board.

Where necessary, enhancements are made to the risk and control frameworks of 
acquired businesses to ensure these are aligned to those within the wider Group.

Change

Ongoing integration activity has been successful and with no new 
acquisitions undertaken, transition risk has reduced.

PAGE 133  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCREDIT RISK

Customer risk

Description

Mitigation

Failure to screen potential borrowers, underwrite 
new business, and manage repayments effectively 
could expose the Group to the risk of unexpected 
material losses.

Recoverable amounts on loans may also be 
affected by adverse movements in security values 
such as house and commercial asset prices.

The Group has comprehensive policies in place that set out detailed criteria which 
must be met before loans are approved. 

Credit policies incorporate limits for concentration risks arising from factors such as 
large exposures to counterparties, geographical areas or types of lending. 

The Group uses a range of sources to inform expectations of key external factors 
such as interest rate movements, house price inflation, property rental inflation and 
asset depreciation which are in turn used to guide policy and underwriting. 

Change

The Group’s arrears rate and cost of risk have remained very low, 
reflecting the maintenance of robust, proven credit disciplines, 
generally stable economic conditions and the credit quality of 
its borrowers. The potential for any credit deterioration due 
to changing economic conditions, particularly given current 
uncertainties regarding the UK’s future relationship with the EU, 
is being monitored closely across all Group portfolios.

The Group’s approach to the management of credit risk and 
the systems in place to mitigate that risk on both originated and 
purchased assets are further described in note 57 to the 
Group Accounts.

Counterparty risk

Description

Mitigation

The Group is exposed to the failure of 
counterparties with which it places deposits, or 
which provide hedging agreements to mitigate 
interest rate and foreign exchange risk.

The Group has a strictly controlled number of approved treasury counterparties. To 
be approved, counterparties must meet specific credit rating criteria. 

Exposure to approved counterparties is monitored intra-day by senior management 
within the Group’s Treasury function with all trading performed within approved 
limits.

The credit quality of all treasury counterparties and the Group’s exposure to them is 
reported monthly to ALCO.

Treasury counterparties are typically highly rated banks and, for all cash deposits 
and derivative positions held within the Group’s securitisation structures, they must 
comply with criteria set out in the financing arrangements, which are monitored 
externally.

Where a counterparty to the Group’s cross-currency basis swaps fails to meet the 
required credit criteria they are obliged under the terms of the instruments to set 
aside a cash collateral deposit.

Change

The credit quality of the treasury counterparties with whom the 
Group transacts has been maintained during the year and this risk is 
therefore considered to have remained stable.

PAGE 134  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCONDUCT RISK

Customer fair outcomes

Description

Mitigation

The Group provides a broad range of financial 
services products across a number of brands to 
consumers and small business customers. 

As a result, the Group is exposed to potential 
conduct risk should it fail to deliver fair outcomes 
for its customers. 

The Group has a formal Conduct Risk Management framework which includes 
a number of detailed policies and standards addressing the fair treatment of 
customers. At the centre of these is the Conduct Risk Policy, underpinned by 
additional policies and standards. This sets out the Group’s overarching approach 
to the management of conduct risk as part of a framework within which business 
areas are required to develop systems and processes to identify, measure, manage, 
monitor and report risks in accordance with stated risk appetites.

Systemic poor customer treatment may lead to 
regulatory censure, reputational damage and 
resulting reductions in profitability.

The management of conduct risk within the Group is tailored to the specific product 
and customer type concerned. Business areas dealing with consumers have 
dedicated quality and control teams which validate process adherence and the 
delivery of fair treatment for customers. This may also include a dedicated customer 
support team to manage customers deemed to be vulnerable. 

The Conduct and Compliance Committee (‘CCC’) has a remit which includes 
overseeing the fair treatment of customers. 

The CCC also receives items for review and / or approval, such as product 
governance submissions, conduct risk related policies and standards, business area 
incentive schemes, compliance monitoring outputs and regulatory communications.

The Compliance function has a formal monitoring plan which is focussed on conduct 
risk and the fair treatment of customers, particularly those that are defined as 
vulnerable, or in financial difficulty. The plan is reviewed and approved on at least an 
annual basis by the RCC. 

Management actions to address any adverse compliance monitoring or Internal 
Audit reports are overseen at the CCC, ORC and RCC.

The Group’s approach to employee remuneration means that very few staff are 
included in financial incentive schemes. All schemes are required to be approved by 
the CCC before implementation and then reviewed by the CCC at least annually.

Change

The Group operates in areas which are highly regulated and where 
continuing changes to the regulatory conduct landscape heighten 
the potential risk of financial losses or censure. In response to this, 
the Group has continued to develop and embed its conduct risk 
management framework during the year. 

PAGE 135  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsOPERATIONAL RISK

People risk

Description

The Group is exposed to the risk that it is unable 
to recruit and retain skilled senior management 
and key personnel at all levels. 

Failure to maintain the necessary skill base within 
its workforce could have a material impact on 
the Group’s ability to deliver its business plan and 
strategic objectives.

This is a particular risk in respect of key specialist 
and executive positions, where the institutional 
knowledge of the incumbents would be very 
difficult to replicate in the short term.

Mitigation

The Group manages and controls its key person dependency risk through effective 
succession planning, recruitment, development and retention strategies.

External remuneration and reward structures are monitored to ensure the Group 
remains competitive and is able to recruit and retain key personnel.

A range of employee benefits are offered in addition to base salaries including a 
defined contribution pension scheme, Sharesave Plan and an annual profit related 
pay scheme for most employees.

A Senior Leadership Development Programme and Manager and Team Leader 
Academies have been created to develop pools of strong, capable individuals with 
the potential to fill future managerial and specialist roles within the business.

The Group has been accredited under the ‘Investors in People’ scheme since 1997 
and has held Champion status in the scheme since May 2014. This accreditation 
is awarded to a very small proportion of organisations who are seen as pioneers in 
people management practices and role models in strategic leadership.

Change

A strong employment market and particularly buoyant demand 
for skilled financial services staff has again been a feature of the 
last financial year.  This has led to continued strong competition to 
recruit and retain employees. Despite the increasingly competitive 
external environment, the Group remains confident in its ability to 
manage this risk.

PAGE 136  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsOPERATIONAL RISK

Systems risk

Description

Mitigation

The Group is exposed to the risk that its IT 
infrastructure and systems are unable to support 
its operational needs.

This includes the risk that the Group’s processes 
fail to offer adequate protection against the threat 
of cyber-crime. 

Failure in Group IT systems, either in terms of 
capacity or security, however caused, could 
result in detriment to customers, regulatory 
censure and reputational damage, while failure to 
match market levels of functionality could have 
an adverse impact on business volumes. All of 
these factors could materially impact income and 
profitability.

This risk also includes the potential that the 
Group’s key outsourcing arrangements with 
third parties could expose it to material loss or 
reputational damage.

The Group has a formally agreed IT strategy which ensures that priority is given 
to those areas which are most critical to the delivery of the Group’s strategy and 
business plan. It maintains an ongoing programme of investment in IT infrastructure 
and systems. The Group also employs a robust vendor management process to 
select and monitor third party IT suppliers.

Over the last twelve months the Group has continued to invest in new technology 
and services to maintain and increase its defence in depth strategy to protect its 
operational capability. The implementation of a new Security Operations Centre 
service has added third party security expertise to support the Group’s existing 
specialist resource.

A formal Cyber Incident Response Plan is in place to ensure the Group is well placed 
to deal with any issues or events. This is regularly reviewed and approved by the RCC.

There is ongoing focus on the information security management system 
(ISO27001:2005) to which the Group is certified, to ensure that controls, testing and 
user awareness are maintained and improved. 

Change programmes are closely managed with robust control and testing processes 
to ensure that system developments meet operational requirements and are 
effectively implemented.

The Group has continued to invest significantly in order to further 
enhance its operational resilience. However, the Group recognises 
that while it continues to develop, and maintain a secure IT 
infrastructure, the increased sophistication of cyber-crime attacks 
continues to be a significant risk for the business in common with 
the rest of the financial services sector.

Change

Regulatory risk

Description

The Group is exposed to the risk that its 
financial performance and reputation could 
suffer significantly if it fails to identify, interpret 
and comply with relevant regulatory and legal 
obligations.

The customers and market sectors to which 
the Group supplies products, and the capital 
markets from which it obtains some of its funding, 
have been subject to increasing legislative and 
regulatory intervention over recent years.

Mitigation

The Group has Risk and Compliance and Legal teams who review key regulatory 
and legal developments to assess the impact on the Group’s operations. These 
teams then work with business areas to provide advice on the implementation of 
appropriate measures to meet identified requirements. Expert external advice is also 
sought where necessary. Major regulatory or legal change initiatives are subject to 
formal change governance with progress reporting to the RCC.

All employees are required to undertake regulatory training and testing to ensure 
appropriate levels of competence are maintained.  Those in relevant specialist roles 
are also required to adhere to formal regulatory training and competence regimes.

The Compliance and Financial Crime functions maintain formal second line 
monitoring plans. Progress against the plan and the issues identified within individual 
reviews are reported to the CCC and the RCC to ensure that regulatory requirements 
have been satisfactorily embedded, and any lessons learnt are applied across all 
relevant areas of the Group. 

Similarly, the Financial Crime function provides independent oversight of business 
areas’ adherence to anti-money laundering and financial crime requirements. 

During 2018-19 key regulatory initiatives have included the focus on operational 
resilience and the impact of climate change. Work has commenced in both these 
areas and will develop during 2019-20 as further clarity is received around regulatory 
expectations.

Change

Whilst the Group considers that it continues to have robust 
arrangements in place, the increasing scope and complexity of 
regulatory regimes heightens the potential risk arising from any 
failure to comply with current regulations or to respond effectively 
to new and emerging ones.

PAGE 137  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsLIQUIDITY AND CAPITAL RISK

Funding risk

Description

The Group relies on its access to various sources 
of funding to finance the origination of new 
business, portfolio acquisitions and working 
capital. If access to funding became restricted, 
either through market movements or regulatory 
intervention, this might result in the scaling back 
or cessation of some business lines.

Retail deposit taking is central to the Group’s 
funding plans and therefore changes in market 
conditions could impact the ability of the business 
to maintain the level of liquidity required to sustain 
normal business activity.

Mitigation

The Group maintains a diversified range of both retail and wholesale medium and 
long-term funding sources to cover future business requirements and liquidity to 
cover shorter term funding needs. 

Internally, comprehensive treasury policies are in place to ensure sufficient liquid 
assets are maintained and that all financial obligations can be met as they fall due.

The Group, through Paragon Bank, is authorised to accept retail deposits. As such, it 
is subject to regulation by the PRA. The Group  aims to ensure that sufficient liquid 
assets are held, at all times, to mitigate the liquidity risk inherent in deposit taking. 

The Group has an experienced structured finance function who maintain 
relationships with major participants in the capital markets and who have been 
instrumental in many securitisation and debt issues. This gives it access to capital 
markets when required.

The Company has a BBB investment grade credit rating from Fitch to support 
maintenance of its access to funding markets.

Change

The Group remains well funded with sufficient liquidity to meet all 
its financial obligations as they fall due.

It is well placed to access future funding from a wide range of 
sources to meet its future funding requirements. During the year, 
the Group demonstrated its ability to access the securitisation 
market for additional funding on an ongoing basis, and its Fitch 
rating was confirmed. Although there has been strong competition 
for retail deposits, the overall risk is considered to have remained 
stable.

Capital risk

Description

Mitigation

The changes made in the Basel III capital 
regime by the BCBS regarding minimum capital 
requirements from 2021 could impact on the 
Group.

In order to further enhance its existing robust credit management capabilities and 
to mitigate the risks of the proposed BCBS changes, the Group took a strategic 
decision in 2016 to seek the necessary regulatory approval to implement an IRB 
approach for credit risk.

The BCBS changes include increases in risk 
weights for residential real estate exposures 
where repayment is materially dependant on 
cash flows generated by the property, which 
may include certain categories of buy-to-let 
lending. The Group’s capital requirements would, 
therefore, be increased to some extent. 

In support of this, the Group appointed an experienced director of IRB to lead this 
initiative. A formal IRB project has since been initiated with support from respected 
external specialist advisors to enable the Group to commence its application process 
with the relevant regulatory authorities during the first half of the new financial year.  

The Group’s IRB plan is well progressed, however a consultation paper produced in 
September 2019 highlighted a need for aspirant firms to comply with certain future 
regulations and requirements where the authorisation process extends beyond 
2020. Whilst only a consultation at this stage, the Board has decided to ensure 
its IRB models are fully compliant with this requirement before making its first 
submissions to the PRA. The timing of the application will reflect the requirements of 
the Policy Statement that will result from the consultation process.

Change

During the year, the UK and European authorities developed their 
approach to the implementation of the Basel III changes. The 
impacts of their decisions were considered, and the proposed 
changes have been incorporated within the Group’s IRB project. 

These developments did not change the Group’s assessment of the 
likely impact of these changes.

Further information on the Group’s management of capital risk is 
given in note 55 to the Group Accounts.

PAGE 138  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsMARKET RISK

Interest rate risk

Description

Mitigation

The Group is exposed to the risk that changes in 
interest rates may adversely affect its net income 
and profitability. 

This risk is managed through Board approved risk appetite limits with comprehensive 
treasury polices in place to ensure that the risk posed by changes and mismatches in 
interest rates are effectively managed.

In particular, the Group’s profitability is determined 
by the difference between the interest rates at 
which it lends and those at which it borrows. 

The Board’s risk management framework for Interest Rate Risk in the Banking Book 
(‘IRRBB’) continues to evolve in line with updates in regulatory guidance on methods 
expected to be used by banks for controlling such risks.  

Changes in market interest rates could therefore 
materially impact the Group’s profits as a result 
of significant mismatches between its assets and 
liabilities.

Day-to-day management of interest rate risk within Board approved limits is the 
responsibility of Treasury with control and oversight provided by ALCO which reports 
to the RCC.

The Group seeks to match the structure of assets and liabilities by using appropriate 
financial instruments, such as interest rate swaps or cap agreements and fixed rate 
retail liabilities.

Change

The Group’s interest risk exposure profile, relative to its balance 
sheet has remained broadly similar and therefore associated risk 
levels remain generally stable compared to previous periods. The 
approach to managing the risks has, however, been enhanced to 
reflect the EBA’s guidelines. 

Further information regarding the Group’s management of interest 
rate risk is given in note 59 to the Group Accounts.

PENSION OBLIGATION RISK

Pension obligation risk

Description

Mitigation

The Group operates a defined benefit pension 
scheme and defined contribution pension 
schemes in the UK. 

There is a risk that the Group’s commitments 
under its defined benefit scheme expose it to 
the risk that the assets of the scheme may be 
insufficient to meet its liabilities, either due to 
adverse investment performance or inaccurate 
assumptions, including future inflation levels, 
members’ salaries or mortality rates.

The Group’s defined benefit scheme (‘the Plan’) was closed to new members with 
effect from February 2002. Since that time, new employees have been invited to join 
the Group’s defined contribution pension scheme which carries no investment or 
mortality risk for the Group.

To mitigate the risks inherent in its exposure to the Plan, the Group conducts regular 
asset-liability reviews in conjunction with the Trustee. These reviews are used to 
assist the Trustee and the Group to determine the optimal long-term asset allocation 
with regard to the structure of liabilities within the Plan. 

The results of the reviews also assist the Trustee in managing the volatility in the 
underlying investment performance and the risk of a significant increase in the 
scheme deficit by providing information used in investment strategy decisions. 

The Plan is subject to triennial formal valuation by the Plan actuary. The valuation 
process as at 31 March 2019 is currently in progress, and will include the agreement 
of a recovery plan between the Trustees and the Group which will aim to clear the 
deficit in the Plan. This is will be agreed during the year ending 30 September 2020.

Change

Despite short-term fluctuations caused by market instability 
in interest rates and asset prices, the Group considers the 
underlying long-term funding position for the Plan to be robust and 
sustainable. 

Further details of the Group’s exposure to the Plan are given in note 
41 to the Group Accounts.

PAGE 139  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB8
Directors’ report

The directors of Paragon Banking Group PLC (registered number 2336032) submit their Report prepared in accordance with Schedule 7 to 
the Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations 2008 (‘Schedule 7’), which also includes additional 
disclosures made in accordance with the requirements of the UK Listing Authority.

Directors and their interests

The directors of the Company during the year were: 

F J Clutterbuck  

N S Terrington   

R J Woodman    

J A Heron  

A K Fletcher* 

(resigned 31 December 2018) 

P J N Hartill*  

H R Tudor* 

P J Newberry*   (resigned 31 December 2018)

B A Ridpath*  

F F Williamson*  

G H Yorston* 

* Non-executive directors throughout the year.

The directors’ interests in the shares of the Company are disclosed in the Directors’ Remuneration Report in Section B6. There have been no 
changes in the directors’ interests in the share capital of the Company since 30 September 2019.

During the year, Mr H R Tudor sold all of his interest in the Company’s 6.00% sterling denominated notes due 2020 (2018: £300,000 held).

Other than as stated above, the directors had no interests in securities issued by the Company. The directors have no interests in the shares or 
debentures of the Company’s subsidiary companies.

The  appointment  and  replacement  of  the  Company’s  directors  is  governed  by  the  Articles  of  Association  of  the  Company  (the  ‘Articles’), 
the Code, the Companies Act 2006 and related legislation, and the individual service contracts and terms of appointment of the directors. 
The  powers  of  the  directors,  and  their  service  contracts  and  terms  of  appointment,  are  described  in  the  Corporate  Governance  section,  in 
Sections B3 and B6. The Articles may only be amended by the Company’s shareholders in general meeting.

Under Article 161 of the Articles, the Company has qualifying third party indemnity provisions for the benefit of its directors, which were in place 
throughout the year and which remain in force at the date of this report, in the form of directors’ and officers’ liability insurance. The directors’ 
and officers’ liability insurance covers directors of all of the Company’s subsidiary entities.

Under Article 85 of the Articles certain directors are required to submit themselves for reappointment. In accordance with the Code, however, 
the Board has decided that it is appropriate for all directors to submit themselves for reappointment on an annual basis. Accordingly, all current 
directors, other than Mr Hartill and Mr Heron, who have announced their intention to step down from the Board before the meeting, will retire 
and seek reappointment at the AGM.

None of the directors has a service contract with the Company requiring more than 12 months’ notice of termination to be given.  

A director has a statutory duty to avoid a situation in which he or she has, or can have, an interest that conflicts or possibly may conflict with the 
interests of the Company. A director will not be in breach of that duty if the relevant matter has been authorised in accordance with the Articles 
by the other directors. The Articles include the relevant authorisation for directors to approve such conflicts.

None of the directors had, either during or at the end of the year, any material interest in any contract of significance with the Company or 
its subsidiaries.

PAGE 140  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
Capital structure

Details of the issued share capital of the Company, together with details of movements in its issued share capital in the year, are given in note 42 
to the accounts. The Company has one class of ordinary shares which carries no right to fixed income. Each ordinary share carries the right to 
one vote at general meetings of the Company. The rights and obligations attaching to ordinary shares are set out in the Articles.

There are no specific restrictions on the size of a member’s holding or on the transfer of shares. Both of these matters are governed by the 
general provisions of the Articles and prevailing legislation. The Articles may be amended by special resolution of the shareholders. The directors 
are not aware of any agreements between holders of the Company’s shares in respect of voting rights or which might result in restrictions on 
the transfer of securities.

Details of employee share schemes are set out in note 12 to the accounts. Votes attaching to shares held by the Group’s employee benefit trust 
are not exercised at general meetings of the Company.

The  Company  presently  has  the  authority  to  issue  ordinary  shares  up  to  a  value  of  £86.8  million  and  to  make  market  purchases  of  up  to 
26.0 million £1 ordinary shares, granted at the AGM on 14 February 2019. These authorities expire at the conclusion of the forthcoming AGM on 
13 February 2020 and resolutions will be put to that meeting proposing that they be renewed.

Purchase of own shares

On  27  June  2019,  the  Group  announced  a  share  buy-back  programme  of  £30.0  million.  During  the  year,  6,048,852  £1  ordinary  shares 
(2018: 5,106,641) having an aggregate nominal value of £6,048,852 (2018: £5,106,641), were purchased under this programme. The reasons 
for this purchase were set out in an announcement published on the regulatory news service of the London Stock Exchange at that time. Total 
consideration paid in the year was £26.7 million, including costs (2018: £25.2 million).

All of the shares acquired under this programme were held initially as treasury shares.

On 31 July 2019, 21,630,434 of the treasury shares acquired under these programmes were cancelled. These shares had a nominal value of 
£21,630,434 and represented 8.32% of the issued share capital excluding treasury shares at that time.

The  number  of  treasury  shares  held  at  30  September  2019  was  5,218,702  (2018:  20,800,284),  representing  2.04%  of  the  issued  share 
capital excluding treasury shares (2018: 7.98%). The maximum holding of treasury shares during the year was 21,769,034 (2018: 20,800,284) 
representing 8.37% of the issued share capital excluding treasury shares at that time (2018: 7.98%). 

Dividends

The directors recommend a final dividend of 14.2p per share (2018: 13.9p per share) which, taken with the interim dividend of 7.0p per share 
(2018: 5.5p per share) paid on 26 July 2019, would give a total dividend for the year of 21.2p per share (2018: 19.4p per share).

Major shareholdings

Notifications  of  the  following  major  voting  interests  in  the  Company’s  ordinary  share  capital,  notifiable  in  accordance  with  Chapter 
5  of  the  FCA’s  Disclosure  and  Transparency  Rules  or  section  793  of  the  Companies  Act  2006,  had  been  received  by  the  Company  as  at 
30  September  2019  and  at  31  October  2019,  being  a  date  not  more  than  one  month  before  the  date  of  the  notice  convening  the 
forthcoming AGM.

31 October 2019

30 September 2018

Shareholder

Ordinary Shares

% Held

Ordinary Shares

Royal London Asset Management Limited

18,020,262

7.03%

18,020,262

Prudential PLC Group of Companies*

-

-

18,012,554

M&G PLC*

Franklin Templeton Fund Management Limited

Dimensional Fund Advisors LP

Norges Bank

16,933,305

13,061,935

13,033,648

11,007,893

6.60%

5.01%

5.08%

4.29%

-

13,061,935

13,033,648

11,007,893

% Held

7.03%

7.03%

-

5.10%

5.08%

4.29%

*Following the demerger of Prudential plc and M&G PLC, the holding previously held by the Prudential PLC Group of Companies is now held by M&G PLC.

Percentage holdings are calculated based on the total voting rights at the relevant date.

PAGE 141  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsSignificant agreements

The Company is not party to any significant agreements that would take effect, alter or terminate following a change of control of the company.

The Company does not have any agreements with any director or employee that would provide compensation for loss of office or employment 
resulting from a takeover of the Company, except that provisions of the Company’s share based remuneration arrangements may cause awards 
granted to employees under such plans to vest in such circumstances.

Research and development

During the year, the Group undertook certain projects to develop its IT capabilities which met the definition of research and development set 
out in the guidelines issued by the Department of Business Innovation and Skills in 2010. Claims in respect of these activities were made in the 
Group’s tax returns. The amounts involved were modest in the context of the Group accounts.

Political expenditure

Company  law  requires  the  disclosure  of  political  donations  and  political  expenditure  by  any  Group  company.  During  the  year  ended 
30 September 2019 no such payments were made (2018: £nil).

Auditors

The directors have taken all reasonable steps to make themselves and the Company’s auditors, KPMG LLP (‘KPMG’), aware of any information 
needed in preparing the audit of the Annual Report and Financial Statements for the year, and, as far as each of the directors is aware, there is 
no relevant audit information of which the auditors are unaware.

The directors, having considered the requirements for rotation of auditors, the length of service of KPMG and the conduct of the audit concluded 
there was no present need to retender the audit. Therefore, a resolution for the reappointment of KPMG, who have expressed their willingness 
to continue in office, as the auditors of the Company is to be proposed at the forthcoming AGM. The evaluation process is described more fully 
in the Audit Committee Section B5.

Annual General Meeting

The Annual General Meeting of the Company will take place on 13 February 2020 in London. A notice convening the AGM is being circulated to 
shareholders with this Annual Report and Accounts.

Listing Rule LR9.8.4

There are no matters which the Company is required to report under Listing Rule LR9.8.4, other than the fact that the trustees of its employee 
share ownership trust (note 44) have waived their right to receive dividends on any shares held from time to time. As these shares are held on 
the consolidated balance sheet, this has no effect on the amounts reported by the Group.

PAGE 142  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsInformation presented in other sections

Certain information required to be included in a directors’ report by Schedule 7 can be found in the other sections of the Annual Report, as 
described below. All of the information presented in these sections is incorporated by reference into this Directors’ Report and is deemed to 
form part of this report.

•  Commentary on the likely future developments in the business of the Group is included in the Strategic Report (Section A)

• 

• 

• 

 A description of the Group’s financial risk management objectives and policies, and its exposure to risks arising from its use of financial 
instruments are set out in note 56 to the accounts and related notes

 Information concerning directors’ contractual arrangements and entitlements under share based remuneration arrangements is given in 
Section B6, the Directors’ Remuneration Report

 Information  concerning  the  employment  of  disabled  persons  and  the  involvement  of  employees  in  the  business  is  given  in  Section 
A5.2 – ‘People’

•  Disclosures concerning greenhouse gas emissions are given in Section A5.3 – ‘Environmental Issues’

•  Disclosures concerning events taking place after the balance sheet date are set out in note 32 to the accounts.

Rule DTR7.2.1 of the Disclosure Guidance and Transparency Rules requires the Group’s disclosures on Corporate Governance to be included in 
the Directors’ Report. This information is presented in Sections B3, B4, B5, B6 and B7 and the information in these sections is incorporated by 
reference into this Directors’ Report and is deemed to form part of this report. 

Rule DTR4.1.5 of the Disclosure Guidance and Transparency Rules requires that the annual report of a listed company contains a management 
report  containing  certain  prescribed  information.  This  Directors’  Report,  including  the  other  sections  of  the  Annual  Report  incorporated  by 
reference, comprises a management report for the Group for the year ended 30 September 2019, for the purposes of the Disclosure Guidance 
and Transparency Rules.

Section B8 of this Annual Report, together with the other sections of the Annual Report incorporated by reference, comprise a directors’ report 
for the Company which has been drawn up and presented in accordance with, and in reliance upon, applicable English company law and the 
liabilities of the directors in connection with this report shall be subject to the limitations and restrictions provided by such law.

Approved by the Board of Directors and signed on behalf of the Board.

Pandora Sharp
Company Secretary

26 November 2019

PAGE 143  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsB9
Statement of directors’
responsibilities

in respect of financial statements

The directors are responsible for preparing this Annual Report, including the consolidated and company financial statements in accordance 
with applicable law and regulations. 

Company  law  requires  the  directors  to  prepare  consolidated  financial  statements  for  the  Group  and  separate  financial  statements  for  the 
Company in respect of each financial year. In respect of the financial statements for the year ended 30 September 2019, that law includes 
the Companies Act 2006 (‘the Act’) and Article 4 of the IAS Regulation. That law requires the directors to prepare the consolidated financial 
statements in accordance with IFRS as adopted by the EU and they have also elected to prepare the financial statements of the Company in 
accordance with IFRS as adopted by the EU. 

International  Accounting  Standard  1  –  ‘Presentation  of  Financial  Statements’  requires  that  financial  statements  present  fairly  for  each 
financial year the Company’s financial position, financial performance and cash flows. This requires the faithful representation of the effects of 
transactions, other events and conditions in accordance with the definitions and recognition criteria for assets, liabilities, income and expenses 
set out in the International Accounting Standards Board’s (‘IASB’) ‘Framework for the Preparation and Presentation of Financial Statements’. In 
virtually all circumstances, a fair presentation will be achieved by compliance with all applicable IFRS.

Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of 
the state of affairs of the Group and Company and the Group’s profit or loss for the year. In preparing each of the consolidated and Company 
financial statements the directors are also required to:

•  Select suitable accounting policies and apply them consistently

•  Make judgements and estimates that are reasonable, relevant and reliable

• 

 State whether the consolidated financial statements have been prepared in accordance with IFRS as adopted by the EU and whether the 
company financial statements have been prepared in accordance with the Act

•  Assess the ability of the Group and the Company to continue as a going concern, disclosing, as applicable, matters related to going concern

• 

 Use the going concern basis of accounting unless they intend to liquidate the Company and / or the Group or to cease operation or they have 
no realistic alternative to doing so

•  Present information, including accounting policies, in a manner that provides relevant, reliable, comparable and understandable information

• 

 Provide additional disclosures when compliance with the specific requirements in IFRS is insufficient to enable users to understand the 
impact of particular transactions, other events and conditions on the entity’s financial position and financial performance

The  directors  are  responsible  for  keeping  adequate  accounting  records  for  the  Company  which  are  sufficient  to  record  and  explain  its 
transactions, disclose with reasonable accuracy at any time its financial position and enable them to ensure that its financial statements comply 
with the requirements of the Act. 

They are responsible for the implementation of such internal control processes as they deem necessary to enable the preparation of financial 
statements which are free from material misstatements, whether due to fraud or error, and have general responsibility for taking such steps as 
are reasonably open to them to safeguard the assets of the Group and to prevent and detect fraud and other irregularities.  

Under applicable law and regulations the directors are also responsible for the preparation of a strategic report, directors’ report, directors’ 
remuneration report and corporate governance statement which comply with that law and those regulations.

The directors are responsible for the maintenance and integrity of the corporate and financial information included on the Company’s website 
(www.paragonbankinggroup.co.uk).  Legislation  in  the  UK  governing  the  preparation  and  dissemination  of  financial  statements  differs  from 
legislation in other jurisdictions.

PAGE 144  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsConfirmation by the Board of Directors

Each of the current directors confirms that, to the best of their knowledge:

• 

• 

• 

 The financial statements, prepared in accordance with IFRS as adopted by the EU, give a true and fair view of the assets, liabilities, financial 
position and profit or loss of the Company and of the Group taken as a whole

 The Directors’ Report, including those other sections of the Annual Report incorporated by reference, comprises a management report for 
the purposes of the Disclosure Guidance and Transparency Rules, and includes a fair review of the development and performance of the 
business and the consolidated position of the Group taken as a whole, together with a description of the principal risks and uncertainties 
that it faces

 The Annual Report (including the consolidated and company financial statements), taken as a whole, is fair, balanced and understandable 
and provides the information necessary for shareholders to assess the Group’s performance, business model and strategy

Approved by the Board of Directors and signed on behalf of the Board.

Pandora Sharp
Company Secretary

26 November 2019

PAGE 145  •  Corporate Governance

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsC.

INDEPENDENT 
AUDITOR’S REPORT

Report by the independent auditor of the Company, KPMG LLP, on the financial statements

C
Independent auditor’s report 

To the members of Paragon Banking Group PLC

1.    Our opinion is unmodified  

We  have  audited  the  financial  statements  of  Paragon  Banking  Group  PLC  (“the  Company”)  for  the  year  ended  30  September  2019  which 
comprise the:

-  Consolidated Income Statement

-  Consolidated Statement of Comprehensive Income

-  Consolidated and Company Balance Sheets

-  Consolidated and Company Cash Flow Statements

-  Consolidated and Company Statements of Movements in Equity

-  Related notes, including the accounting policies in note 63, other than the disclosures labelled as unaudited in note 55.

In our opinion:  

• 

• 

• 

• 

 the financial statements give a true and fair view of the state of the Group’s and of the Parent Company’s affairs as at 30 September 2019 
and of the Group’s profit for the year then ended;  

 the Group financial statements have been properly prepared in accordance with International Financial Reporting Standards as adopted by 
the European Union (IFRSs as adopted by the EU); 

 the Parent Company financial statements have been properly prepared in accordance with IFRSs as adopted by the EU and as applied in 
accordance with the provisions of the Companies Act 2006; and 

 the financial statements have been prepared in accordance with the requirements of the Companies Act 2006 and, as regards the Group 
financial statements, Article 4 of the IAS Regulation.  

Basis for opinion  

We conducted our audit in accordance with International Standards on Auditing (UK) (“ISAs (UK)”) and applicable law.  Our responsibilities are 
described below.  We believe that the audit evidence we have obtained is a sufficient and appropriate basis for our opinion.  Our audit opinion is 
consistent with our report to the audit committee.  

We  were  first  appointed  as  auditor  by  the  shareholders  on  9  February  2016.    The  period  of  total  uninterrupted  engagement  is  for  the  four 
financial  years  ended  30  September  2019.   We  have  fulfilled  our  ethical  responsibilities  under,  and  we  remain  independent  of  the  Group  in 
accordance with, UK ethical requirements including the FRC Ethical Standard as applied to listed public interest entities.  No non-audit services 
prohibited by that standard were provided.  

2.   Key audit matters: our assessment of risks of material misstatement

Key audit matters are those matters that, in our professional judgment, were of most significance in the audit of the financial statements and 
include the most significant assessed risks of material misstatement (whether or not due to fraud) identified by us, including those which had 
the greatest effect on: the overall audit strategy; the allocation of resources in the audit; and directing the efforts of the engagement team.  We 
summarise below the key audit matters, in arriving at our audit opinion above, together with our key audit procedures to address those matters 
and, as required for public interest entities, our results from those procedures. These matters were addressed, and our results are based on 
procedures undertaken, in the context of, and solely for the purpose of, our audit of the financial statements as a whole, and in forming our 
opinion thereon, and consequently are incidental to that opinion, and we do not provide a separate opinion on these matters.  

PAGE 148  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsKey audit matter

Our response

The impact of uncertainties due to the UK exiting the European 
Union on our audit

We developed a standardised firm-wide approach to the 
consideration of the uncertainties arising from Brexit in planning 
and performing our audits. Our procedures included: 

Risk vs 2018: 

Refer to the Chief Executive’s Review

Unprecedented levels of uncertainty

All audits assess and challenge the reasonableness of estimates, 
in particular as described in impairment allowances on loans to 
customers, interest receivable on loan accounts, recoverability 
of goodwill and valuation of the defined benefit pension scheme 
obligation, below, and related disclosures and the appropriateness 
of the going concern basis of preparation of the financial 
statements (see below). All of these depend on assessments of the 
future economic environment and the Group’s future prospects and 
performance.

In addition, we are required to consider the other information 
presented in the Annual Report including the principal risks 
disclosure and the viability statement and to consider the Directors’ 
statement that the Annual Report and financial statements taken 
as a whole is fair, balanced and understandable and provides the 
information necessary for shareholders to assess the Group and 
Parent position and performance, business model and strategy.

Brexit is one of the most significant economic events for the 
UK and at the date of this report its effects are subject to 
unprecedented levels of uncertainty of outcomes, with the full 
range of possible effects unknown.

• 

• 

• 

 Our Brexit knowledge – We considered the directors’ 
assessment of Brexit-related sources of risk for the Group’s 
business and financial resources compared with our own 
understanding of the risks.  We considered the directors’ plans 
to take action to mitigate the risks.

 Sensitivity analysis – When addressing impairment allowances 
on loans to customers, interest receivable on loan accounts, 
recoverability of goodwill and valuation of the defined benefit 
pension scheme obligation and other areas that depend 
on forecasts, we compared the directors’ analysis to our 
assessment of the full range of reasonably possible scenarios 
resulting from Brexit uncertainty and, where forecast cash 
flows are required to be discounted, considered adjustments to 
discount rates for the level of remaining uncertainty.

 Assessing transparency – As well as assessing individual 
disclosures as part of our procedures on impairment allowances 
on loans to customers, interest receivable on loan accounts, 
recoverability of goodwill and valuation of the defined benefit 
pension scheme obligation on our audit we considered all of 
the Brexit related disclosures together, including those in the 
strategic report, comparing the overall picture against our 
understanding of the risks.

Our results 

As reported under Impairment allowances on loans to customers, 
interest receivable on loan accounts, recoverability of goodwill 
and valuation of the defined benefit pension scheme obligation, 
we found the resulting estimates and related disclosures of 
Impairment allowances on loans to customers, interest receivable 
on loan accounts, recoverability of goodwill and valuation of the 
defined benefit pension scheme obligation and disclosures in 
relation to going concern to be acceptable.  However, no audit 
should be expected to predict the unknowable factors or all 
possible future implications for a company and this is particularly 
the case in relation to Brexit.

PAGE 149  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsKey audit matter

Our response

Impairment allowances on loans to customers

Our audit procedures included: 

Risk vs 2018: 

(£41.9 million; 2018: £54.2 million)

Refer to the Audit Committee Report, accounting policy note and 
note 23 (financial disclosures).

Subjective estimate

IFRS 9 was implemented by the Group on 1 October 2018. This new 
and complex standard requires the Group to recognise expected 
credit losses (‘ECL’) on financial instruments, which involves 
significant judgement and estimates and resulted in an increase 
in credit loss provisions. A significant proportion of the increase 
relates to the Group’s receiver of rent portfolio.  The quantum 
and timing of cashflows as well as the realisation rate are key 
assumptions in the provision calculation in that portfolio. 

The key areas where we identified greater levels of director 
judgement and therefore increased levels of audit focus in the 
Group’s implementation of IFRS 9 are:

Economic scenarios – IFRS 9 requires the Group to measure ECLs 
on a forward-looking basis reflecting a range of future economic 
conditions. Significant management judgement is applied to 
determining the economic scenarios used and the probability 
weightings applied to its lending portfolios.

Significant Increase in Credit Risk (‘SICR’) – For the portfolios 
the criteria selected to identify a significant increase in credit risk 
is a key area of judgement within the Group’s ECL calculation as 
these criteria determine whether a 12 month or lifetime provision is 
recorded.

Model estimations – Inherently judgemental modelling is used to 
estimate ECLs which involves determining Probabilities of Default 
(‘PD’), Loss Given Default (‘LGD’), and Exposures at Default (‘EAD’).

The LGD models used in the portfolios are the key drivers of 
the Group’s ECL results and are therefore the most significant 
judgemental aspect of the Group’s ECL modelling approach. 

The effect of these matters is that, as part of our risk assessment, 
we determined that the impairment of loans to customers has a 
high degree of estimation uncertainty, with a potential range of 
reasonable outcomes greater than our materiality for the financial 
statements as a whole, and possibly many times that amount. 
The financial statements disclose the sensitivities estimated by 
the Group.

• 

 Controls testing: We performed end to end process walk-
throughs to identify the key systems and controls used in 
the ECL processes. We tested the relevant general IT and 
applications controls over key systems used in the ECL process.

•  Test of details: Key aspects of our testing involved:

 - 

- 

- 

 Testing the key inputs and assumptions impacting 
the Group’s overall ECL calculation to assess their 
reasonableness. This included performing sensitivity 
analysis to understand the significance of certain 
assumptions; benchmarking procedures to compare 
the Group’s key assumptions to comparable peer group 
organisations; and assessing the key assumptions against 
the Group’s historical experience; 

 Performing credit file reviews over individual loans in the 
Group’s various loan portfolios on a risk assessed sample 
basis to assess the reasonableness of the ECL measured on 
certain loans; and 

 Performing recalculations of the ECL measured on certain 
portfolios on a samples basis. 

 Our financial risk modelling expertise: We involved our own 
financial risk modelling specialists in evaluating certain 
IFRS 9 models. We used our knowledge of the Group and 
our experience of the industry that the Group operates in to 
independently assess the appropriateness of the Group’s IFRS 
9 models and key components. 

 Our economic scenario expertise: We involved our 
own economic specialists to assist us in assessing the 
appropriateness of the Group’s methodology for determining 
the economic scenarios used and the probability weightings 
applied to them. We also assessed key economic variables 
used which included agreeing samples of economic variables 
to external sources as well as the overall reasonableness of 
the economic forecasts by comparing the Group’s forecasts to 
our own modelled forecasts. As part of this work we assessed 
the reasonableness of the Group’s considerations of the ECL 
impact of economic uncertainty, including Brexit.

 Assessing transparency: We evaluated whether the disclosures 
appropriately reflect and address the uncertainty which exists 
when determining the Group’s overall ECL. As a part of this, we 
assessed the sensitivity analysis that is disclosed. In addition, 
we challenged whether the disclosure of the key judgments and 
assumptions made was sufficiently clear.

• 

• 

• 

Disclosure quality

Our results

The disclosures regarding the Group’s application of IFRS 9 are key 
to understanding the change from IAS 39 as well as explaining the 
key judgements and material inputs to the IFRS 9 ECL results.

The results of our testing were satisfactory and we considered the 
credit impairment charge, provision recognised and the related 
disclosures to be acceptable.

PAGE 150  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
Key audit matter

Our response

Interest receivable on loan accounts  

Our procedures included:

Risk vs 2018: 

Originated assets:

(£449.3 million; 2018: £408.9 million)

Refer to the Audit Committee Report, accounting policy note and 
note 4 (financial disclosures).

Subjective estimate

The recognition of interest receivable on loan accounts under 
the effective interest rate (‘EIR’) method requires the directors to 
apply judgement, with the most critical estimate being the loans’ 
expected behavioural life for originated assets and estimated 
remaining collections (‘ERCs’) for acquired loan portfolios.

• 

• 

 Historical comparison: We critically assessed the Group’s 
analysis and key assumptions over the repayment profiles by 
comparing them to the Group’s historical trends and actual 
portfolio behaviour; this included assessing the appropriateness 
of the cohort segmentation and the treatment of product 
switches; and

 Sensitivity analysis: We performed sensitivity analysis over the 
repayment profiles by applying alternative profiles based upon 
the above procedures.

Acquired loan portfolios:

• 

 Historical comparison: We critically assessed the Group’s 
cash flow forecasts by comparing them to current and past 
performance of the Group’s portfolios, including recent cash 
collections.

Both portfolios:

• 

• 

 Assessing transparency: We critically assessed the adequacy 
of the Group’s disclosures about the sensitivity of the interest 
receivable on loan accounts to changes in key assumptions 
reflected in the inherent risk; and

 Controls: We tested management review controls over the 
approval of the Group's repayment profiles; 

Our results

We found the resulting estimate of interest receivable on loan 
accounts and the related disclosures to be acceptable 
(2018: acceptable).

Originated assets:

The expected life assumptions utilise repayment profiles which 
represent how customers are expected to pay. These profiles 
extend significantly into the future which creates a high level 
of estimation uncertainty and subjects the judgement to future 
market changes. The Group makes its expected life assumptions 
based on its forecasting process which incorporates both historical 
experience and judgemental overlays by management.

The cohorts of loans and advances which require the most 
judgement are buy-to-let products which were originated by the 
Group post-2010

Acquired loan portfolios:

For the Group’s acquired debt portfolio, the risk is that estimated 
future cash collections are not reflected by actual cash receipts. 
Given the nature of the Group’s debt portfolios, estimation of 
future cash collections requires significant judgement to make 
assumptions about the value, probability and timing of expected 
future cash flows for each type of asset class within a portfolio.

The effect of these matters is that, as part of our risk assessment, 
we determined that interest receivable on loan accounts has a 
high degree of estimation uncertainty, with a potential range of 
reasonable outcomes greater than our materiality for the financial 
statements as a whole, and possibly many times that amount. 
The financial statements disclose the sensitivities estimated by 
the Group.

PAGE 151  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsKey audit matter

Recoverability of goodwill  

Risk vs 2018: 

(£164.4 million; 2018: £162.2 million)

Refer to the Audit Committee Report, accounting policy note and 
note 29 (financial disclosures).

Forecast-based valuation:

Goodwill is significant and at risk of irrecoverability due to changes 
in market factors since acquisition. The estimated recoverable 
amount is subjective due to the inherent uncertainty involved in 
forecasting future cash flows and deriving an appropriate discount 
rate to reflect the time value of money.

In calculating the recoverable amount, the directors made 
assumptions over the following key inputs; profitability growth, the 
discount rate and the long-term growth rate.

The effect of these matters is that, as part of our risk assessment, 
we determined that the recoverable amount has a high degree 
of estimation uncertainty, with a potential range of reasonable 
outcomes greater than our materiality for the financial statements 
as a whole, and possibly many times that amount. The financial 
statements (note 29) disclose the sensitivity estimated by 
the Group.

Our response

Our procedures included:

• 

• 

• 

• 

 Historical comparisons: We compared the Group’s previous 
forecasting with actual results;

 Benchmarking assumptions: We compared the Group’s 
assumptions to externally derived data in relation to key 
inputs such as projected economic growth and discount 
rates, and challenged management on the forecast business 
performance;

 Sensitivity analysis: We performed breakeven analysis and 
applied alternative scenarios based on the assumptions noted 
above;

 Assessing transparency: We critically assessed whether the 
Group’s disclosures about the sensitivity of the outcome of 
the impairment assessment to changes in key assumptions 
reflected the risks inherent in the valuation of goodwill.

Our results

We found the resulting carrying amount of goodwill and the related 
disclosures to be acceptable (2018: acceptable).

Key audit matter

Our response

Valuation of the defined benefit pension scheme obligation

Our procedures included:

• 

• 

• 

 Evaluation of actuary: We evaluated the competence, 
independence and objectivity of the Group’s actuary in 
assessing the Directors’ reliance upon their expert valuation 
services.

 Benchmarking assumptions: We critically assessed, using our 
own actuarial specialists, the key assumptions applied, such as 
the discount rate, inflation rate and mortality/life expectancy 
against externally derived data and internal experience.

 Assessing transparency: We assessed the adequacy of the 
Group’s disclosures in respect of the sensitivity of the obligation 
to the actuarial assumptions.

Our results

We found the valuation of the defined benefit scheme obligation 
and the related disclosures to be acceptable (2018: acceptable).

Risk vs 2018: 

(£147.3 million, 2018: £121.0 million)

Refer to the Audit Committee Report, accounting policy note and 
note 41 (financial disclosures).

Subjective estimate

The audit risk associated with this key audit matter increased 
during the year as a result of market volatility in the key 
assumptions used in the calculations.  

The Group operates a defined benefit pension scheme which has 
been closed to new members for several years. At year-end, the 
Group holds a net defined benefit pension scheme liability on the 
statement of financial position, which includes gross 
pension obligations.

Small changes in the assumptions and estimates used to value the 
Group’s pension obligation (before deducting scheme assets) would 
have a significant effect on the Group’s net defined 
benefit obligation.

The effect of these matters is that, as part of our risk assessment, 
we determined that the valuation of the defined benefit pension 
scheme obligation has a high degree of estimation uncertainty, 
with a potential range of reasonable outcomes greater than our 
materiality for the financial statements as a whole. As a result we 
have included this as a key audit matter. The financial statements 
disclose the sensitivity estimated by the Group.

PAGE 152  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsKey audit matter

Our response

Recoverability of Parent company’s investment in subsidiaries  

Our procedures included:

Risk vs 2018: 

(£940.7 million; 2018: £984.4 million)

Refer to the accounting policy note and note 30 
(financial disclosures).

Low risk, high value

The carrying amount of the Parent company’s investments in 
subsidiaries represents 80.3% (2017: 70.9%) of the company’s 
total assets.

Their recoverability is not at a high risk of significant misstatement 
or subject to significant judgement. However, due to their 
materiality in the context of the Parent company financial 
statements, this is considered to be the area that had the greatest 
effect on our overall Parent company audit.

• 

 Tests of detail: Comparing the carrying amount of 100% of 
investments with the relevant subsidiaries’ draft balance sheets 
to identify whether their net assets, being an approximation 
of their minimum recoverable amount, were in excess of their 
carrying amount and assessing whether those subsidiaries have 
historically been profit-making.

Our results

We found the resulting carrying amount of the investments in 
subsidiaries to be acceptable (2018: acceptable). 

3.   Our application of materiality and an overview of the scope of our audit 

Materiality for the Group financial statements as a whole was set at £7.6 million (2018: £6.5 million), determined with reference to a benchmark 
of Group profit before tax (of which it represents 4.8% (2018: 4.1%)).

Materiality for the Parent Company financial statements as a whole was set at £3.5 million (2018: £3.9 million), determined with reference to a 
benchmark of net assets, of which it represents 0.6% (2018: 0.6%).

We agreed to report to the Audit Committee any corrected or uncorrected identified misstatements exceeding £0.38 million, in addition to 
other identified misstatements that warranted reporting on qualitative grounds.

The Group team performed the audit of the Group as if it was a single aggregated set of financial information. The audit was performed using 
the materiality levels set out above.

4.   We have nothing to report on going concern 

The Directors have prepared the financial statements on the going concern basis as they do not intend to liquidate the Company or the Group 
or to cease their operations, and as they have concluded that the Company’s and the Group’s financial position means that this is realistic. They 
have also concluded that there are no material uncertainties that could have cast significant doubt over their ability to continue as a going 
concern for at least a year from the date of approval of the financial statements (‘the going concern period’).  

Our responsibility is to conclude on the appropriateness of the Directors’ conclusions and, had there been a material uncertainty related to going 
concern, to make reference to that in this audit report. However, as we cannot predict all future events or conditions and as subsequent events 
may result in outcomes that are inconsistent with judgements that were reasonable at the time they were made, the absence of reference to a 
material uncertainty in this auditor's report is not a guarantee that the Group and the Company will continue in operation.  

In our evaluation of the Directors’ conclusions, we considered the inherent risks to the Group’s and Company’s business model and analysed 
how those risks might affect the Group’s and Company’s financial resources or ability to continue operations over the going concern period. The 
risks that we considered most likely to adversely affect the Group’s and Company’s available financial resources over this period were:

• 

• 

availability of funding and liquidity in the event of a market wide stress scenario including the impact of Brexit, and

impact on regulatory capital requirements in the event of an economic slowdown or recession.

As these were risks that could potentially cast significant doubt on the Group’s and the Company’s ability to continue as a going concern, we 
considered sensitivities over the level of available financial resources indicated by the Group’s financial forecasts taking account of reasonably 
possible (but not unrealistic) adverse effects that could arise from these risks individually and collectively and evaluated the achievability of the 
actions the Directors consider they would take to improve the position should the risks materialise.

Based on this work, we are required to report to you if:

• 

 we have anything material to add or draw attention to in relation to the directors’ statement in note 63(c) to the financial statements on the 
use of the going concern basis of accounting with no material uncertainties that may cast significant doubt over the Group and Company’s 
use of that basis for a period of at least twelve months from the date of approval of the financial statements; or

• 

the related statement under the Listing Rules is materially inconsistent with our audit knowledge.

We have nothing to report in these respects, and we did not identify going concern as a key audit matter.

PAGE 153  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts5.   We have nothing to report on the other information in the Annual Report 

The directors are responsible for the other information presented in the Annual Report together with the financial statements.  Our opinion on 
the financial statements does not cover the other information and, accordingly, we do not express an audit opinion or, except as explicitly stated 
below, any form of assurance conclusion thereon.  

Our  responsibility  is  to  read  the  other  information  and,  in  doing  so,  consider  whether,  based  on  our  financial  statements  audit  work,  the 
information therein is materially misstated or inconsistent with the financial statements or our audit knowledge.  Based solely on that work we 
have not identified material misstatements in the other information.

Strategic Report and Directors’ Report 

Based solely on our work on the other information: 

•  we have not identified material misstatements in the strategic report and the directors’ report; 

• 

• 

in our opinion the information given in those reports for the financial year is consistent with the financial statements; and  

in our opinion those reports have been prepared in accordance with the Companies Act 2006.

Directors’ Remuneration Report 

In our opinion the part of the Directors’ Remuneration Report to be audited has been properly prepared in accordance with the Companies Act 2006.  

Disclosures of principal risks and longer-term viability 

Based on the knowledge we acquired during our financial statements audit, we have nothing material to add or draw attention to in relation to:  

• 

• 

• 

 the directors’ confirmation within ‘Future prospects’ section, that they have carried out a robust assessment of the principal risks facing the 
Group, including those that would threaten its business model, future performance, solvency and liquidity;  

the Principal Risks disclosures describing these risks and explaining how they are being managed and mitigated; and  

 the directors’ explanation in the Viability Statement of how they have assessed the prospects of the Group, over what period they have done 
so and why they considered that period to be appropriate, and their statement as to whether they have a reasonable expectation that the 
Group will be able to continue in operation and meet its liabilities as they fall due over the period of their assessment, including any related 
disclosures drawing attention to any necessary qualifications or assumptions.  

Under the Listing Rules we are required to review the Viability Statement.  We have nothing to report in this respect.

Our work is limited to assessing these matters in the context of only the knowledge acquired during our financial statements audit.  As we 
cannot  predict  all  future  events  or  conditions  and  as  subsequent  events  may  result  in  outcomes  that  are  inconsistent  with  judgments  that 
were reasonable at the time they were made, the absence of anything to report on these statements is not a guarantee as to the Group’s and 
Company’s longer-term viability. 

Corporate governance disclosures 

We are required to report to you if:  

• 

• 

 we have identified material inconsistencies between the knowledge we acquired during our financial statements audit and the directors’ 
statement that they consider that the annual report and financial statements taken as a whole is fair, balanced and understandable and 
provides the information necessary for shareholders to assess the Group’s position and performance, business model and strategy; or  

 the section of the annual report describing the work of the Audit Committee does not appropriately address matters communicated by us 
to the Audit Committee 

We are required to report to you if the Corporate Governance Statement does not properly disclose a departure from the eleven provisions of 
the UK Corporate Governance Code specified by the Listing Rules for our review.  

We have nothing to report in these respects.

PAGE 154  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts6.  

 We have nothing to report on the other matters on which we are required to report 
by exception

Under the Companies Act 2006, we are required to report to you if, in our opinion:  

• 

• 

 adequate accounting records have not been kept by the Parent Company, or returns adequate for our audit have not been received from 
branches not visited by us; or  

 the Parent Company financial statements and the part of the Directors’ Remuneration Report to be audited are not in agreement with the 
accounting records and returns; or  

• 

certain disclosures of directors’ remuneration specified by law are not made; or  

•  we have not received all the information and explanations we require for our audit.  

We have nothing to report in these respects.

7.   Respective responsibilities 

Directors’ responsibilities

As explained more fully in their statement set out in section B9, the directors are responsible for: the preparation of the financial statements 
including being satisfied that they give a true and fair view; such internal control as they determine is necessary to enable the preparation of 
financial statements that are free from material misstatement, whether due to fraud or error; assessing the Group and Parent Company’s ability 
to continue as a going concern, disclosing, as applicable, matters related to going concern; and using the going concern basis of accounting 
unless they either intend to liquidate the Group or the Parent Company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities  

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, 
whether due to fraud or other irregularities (see below), or error, and to issue our opinion in an auditor’s report.  Reasonable assurance is a high 
level of assurance, but does not guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement 
when it exists.  Misstatements can arise from fraud, other irregularities or error and are considered material if, individually or in aggregate, they 
could reasonably be expected to influence the economic decisions of users taken on the basis of the financial statements. 

A fuller description of our responsibilities is provided on the FRC’s website at www.frc.org.uk/auditorsresponsibilities.

Irregularities – ability to detect

We identified areas of laws and regulations that could reasonably be expected to have a material effect on the financial statements from our 
general commercial and sector experience, through discussion with the Directors and other management (as required by auditing standards), 
and  from  inspection  of  the  Group’s  regulatory  correspondence  and  discussed  with  the  Directors  and  other  management  the  policies  and 
procedures  regarding  compliance  with  laws  and  regulations.    We  communicated  identified  laws  and  regulations  throughout  our  team  and 
remained alert to any indications of non-compliance throughout the audit.

The potential effect of these laws and regulations on the financial statements varies considerably.

Firstly, the Group is subject to laws and regulations that directly affect the financial statements including financial reporting legislation (including 
related companies legislation, distributable profits legislation and taxation legislation) and we assessed the extent of compliance with these 
laws and regulations as part of our procedures on the related financial statement items.  

Secondly, the Group is subject to many other laws and regulations where the consequences of non-compliance could have a material effect on 
amounts or disclosures in the financial statements, for instance through the imposition of fines or litigation or the loss of the Group’s license 
to operate.  We identified the following areas as those most likely to have such an effect: regulatory capital and liquidity and certain aspects 
of company legislation recognising the financial and regulated nature of the Group’s activities and its legal form.  Auditing standards limit the 
required audit procedures to identify non-compliance with these laws and regulations to enquiry of the directors and other management and 
inspection of regulatory and legal correspondence, if any. 

Through these procedures, we became aware of actual or suspected non-compliance and considered the effect as part of our procedures on 
the related financial statement items. The identified actual or suspected non-compliance was not sufficiently significant to our audit to result in 
our response being identified as a key audit matter.

Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have detected some material misstatements in the 
financial  statements,  even  though  we  have  properly  planned  and  performed  our  audit  in  accordance  with  auditing  standards.  For  example, 
the  further  removed  non-compliance  with  laws  and  regulations  (irregularities)  is  from  the  events  and  transactions  reflected  in  the  financial 
statements, the less likely the inherently limited procedures required by auditing standards would identify it.  In addition, as with any audit, there 
remained a higher risk of non-detection of irregularities, as these may involve collusion, forgery, intentional omissions, misrepresentations, or 
the override of internal controls. We are not responsible for preventing non-compliance and cannot be expected to detect non-compliance with 
all laws and regulations.

PAGE 155  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts8.   The purpose of our audit work and to whom we owe our responsibilities 

This report is made solely to the Company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006.  Our audit 
work has been undertaken so that we might state to the Company’s members those matters we are required to state to them in an auditor’s 
report and for no other purpose.  To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the 
Company and the Company’s members, as a body, for our audit work, for this report, or for the opinions we have formed.

Simon Clark (Senior Statutory Auditor)
for and on behalf of KPMG LLP, Statutory Auditor
Chartered Accountants  
One Snowhill
Snow Hill Queensway
Birmingham
B4 6GH

26 November 2019

PAGE 156  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPAGE 157  •  Independent Auditor’s Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsD.

THE
ACCOUNTS

Showing the financial position, results and cash flows of the Group and the 
Company prepared in accordance with IFRS and UK law

D1 

Primary Financial Statements

D1.1  Consolidated Income Statement

D1.2  Consolidated Statement of Comprehensive Income

D1.3	 Consolidated	Balance	Sheet

D1.4	 Company	Balance	Sheet

D1.5  Consolidated Cash Flow Statement

D1.6  Company Cash Flow Statement

D1.7	 Consolidated	Statement	of	Movements	in	Equity

D1.8	 Company	Statement	of	Movements	in	Equity

D2 

Notes to the Accounts

D2.1  Notes To The Accounts - Analysis

D2.2	 Notes	To	The	Accounts	-	Capital	and	financial	risk

D2.3	 Notes	To	The	Accounts	-	Basis	of	preparation

Page 160

Page 160

Page 161

Page 162

Page 163

Page 164

Page 164

Page 165

Page 166

Page 167

Page 167

Page 233

Page 255

 
 
	
	
 
 
	
	
 
	
	
D1
Primary Financial Statements

D1.1 

  Consolidated Income Statement

For the year ended 30 September 2019

Note

2019

2019

IFRS 9

IFRS 9

Interest receivable

Interest payable and similar charges

Net interest income

Other leasing income

Related costs

Net leasing income

Gain	on	derecognition	of	financial	assets

Other income

Other operating income

Total operating income

Operating expenses

Provisions for losses

Operating profit before fair value items

Fair value net gains / (losses)

Operating profit being profit on ordinary activities before taxation

Tax	charge	on	profit	on	ordinary	activities

Profit on ordinary activities after taxation for the financial year

Earnings per share

- basic

- diluted

4

5

6

6

7

8

9

23

14

15

Note

17

17

£m

18.3

(14.5)

  3.8

  9.7

15.4

£m

505.7

(227.3)

278.4

28.9

307.3

(125.2)

(8.0)

174.1

(15.1)

159.0

(31.6)

127.4

2019

49.4p

48.2p

The results for the current and preceding years relate entirely to continuing operations.

2018

IAS 39

£m

16.3

(12.5)

  3.8

28.0

15.5

2018

IAS 39

£m

451.9

(197.3)

254.6

47.3

301.9

(114.2)

(7.4)

180.3

1.2

181.5

(35.7)

145.8

2018

55.9p

54.2p

PAGE 160  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsD1.2    Consolidated Statement of Comprehensive Income

For the year ended 30 September 2019

Profit for the year

Other comprehensive income
Items	that	will	not	be	reclassified	subsequently	to	profit	or	loss

Actuarial (loss) / gain on pension scheme

Tax thereon

Items	that	may	be	reclassified	subsequently	to	profit	or	loss

Cash	flow	hedge	gains	taken	to	equity

Tax thereon

Reclassification	on	derecognition

Tax thereon

Other comprehensive income for the year net of tax

Total comprehensive income for the year

Note

2019

2019

IFRS 9

IFRS 9

£m

£m

127.4

2018

IAS 39

£m

2018

IAS 39

£m

145.8

41

24

7

(16.5)

2.4

0.5

(0.1)

(0.9)

0.2

8.9

(1.7)

(14.1)

7.2

1.0

(0.2)

-

-

(0.3)

(14.4)

113.0

0.8

8.0

153.8

PAGE 161  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsD1.3    Consolidated Balance Sheet

For the year ended 30 September 2019

Note

Assets

Cash – central banks

Cash – retail banks

Short term investments

Loans to customers

Derivative	financial	assets

Sundry assets

Deferred tax assets

Property, plant and equipment

Intangible assets

Total assets

Liabilities

Short term bank borrowings

Retail deposits

Derivative	financial	liabilities

Asset backed loan notes

Secured bank borrowings

Retail bond issuance

Corporate bond issuance

Central bank facilities

Sundry liabilities

Current tax liabilities

Deferred tax liabilities

Retirement	benefit	obligations

Total liabilities

Called up share capital

Reserves

Own shares

Total equity

18

18

19

20

24

25

26

27

28

31

24

32

33

34

35

36

37

40

26

41

42

43

44

2019

IFRS 9

£m

816.4

409.0

-

2018

IFRS 9

£m

895.9

414.7

-

2018

IAS 39

£m

895.9

414.7

-

12,250.3

12,076.5

12,103.7

592.4

92.8

6.2

57.3

171.1

855.7

19.0

-

56.8

169.3

855.7

19.0

-

56.8

169.3

2017

IAS 39

£m

615.0

881.9

-

11,115.4

906.6

12.7

-

46.2

104.4

14,395.5

14,487.9

14,515.1

13,682.2

1.0

6,395.8

80.5

4,419.4

787.5

296.5

149.6

994.4

112.7

15.2

-

34.5

1.1

5,292.4

4.7

5,554.7

935.6

296.1

149.3

1,024.4

114.4

21.4

0.8

19.5

1.1

5,292.4

4.7

5,554.7

935.6

296.1

149.3

1,024.4

114.4

21.4

5.6

19.5

0.6

3,611.9

7.1

6,475.8

1,306.0

295.7

149.1

700.0

74.6

17.4

4.8

29.8

13,287.1

13,414.4

13,419.2

12,672.8

261.6

887.3

(40.5)

281.6

895.9

(104.0)

1,108.4

1,073.5

281.6

918.3

    (104.0)

1,095.9

281.5

811.0

(83.1)

1,009.4

Total liabilities and equity

14,395.5

14,487.9

14,515.1

13,682.2

Approved by the Board of Directors on 26 November 2019. 
Signed of behalf of the Board of Directors

N S Terrington 
Chief Executive 

R J Woodman
Chief Financial Officer

PAGE 162  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
D1.4    Company Balance Sheet

For the year ended 30 September 2019

Assets

Cash – retail banks

Sundry assets

Current tax assets

Property, plant and equipment

Investment in subsidiary undertakings

Total assets

Liabilities

Retail bond issuance

Corporate bond issuance

Sundry liabilities

Deferred tax liabilities

Total liabilities

Called up share capital

Reserves

Own shares

Total equity

Approved by the Board of Directors on 26 November 2019. 
Signed of behalf of the Board of Directors

N S Terrington 
Chief Executive 

R J Woodman
Chief Financial Officer

Note

18

25

40

27

30

34

35

37

26

42

43

44

2019

IFRS 9

£m

14.1

107.3

2.8

-

940.7

1,064.9

296.5

149.6

27.4

1.6

475.1

261.6

351.2

(23.0)

589.8

2018

IAS 39

£m

24.9

217.0

-

-

984.4

1,226.3

296.1

149.3

128.5

1.8

575.7

281.6

460.8

(91.8)

650.6

2017

IAS 39

£m

277.6

40.1

-

18.6

819.1

1,155.4

295.7

149.1

39.4

1.8

486.0

281.5

454.5

(66.6)

669.4

1,064.9

1,226.3

1,155.4

PAGE 163  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
D1.5    Consolidated Cash Flow Statement

For the year ended 30 September 2019

Net cash generated by operating activities

Net cash generated / (utilised) by investing activities

Net	cash	(utilised)	by	financing	activities

Net (decrease) in cash and cash equivalents

Opening cash and cash equivalents

Closing cash and cash equivalents

Represented by balances within:

Cash

Short-term bank borrowings

D1.6    Company Cash Flow Statement

For the year ended 30 September 2019

Net cash generated / (utilised) by operating activities

Net cash (utilised) by investing activities

Net	cash	(utilised)	by	financing	activities

Net (decrease) in cash and cash equivalents

Opening cash and cash equivalents

Closing cash and cash equivalents

Represented by balances within:

Cash

Short-term bank borrowings

Note

46

47

48

18

Note

46

47

48

18

2019

£m

397.9

8.3

(491.3)

(85.1)

1,309.5

1,224.4

1,225.4

(1.0)

1,224.4

2019

£m

170.9

(105.1)

(76.6)

(10.8)

24.9

14.1

14.1

-

14.1

2018

£m

1,074.4

(282.8)

(978.4)

(186.8)

1,496.3

1,309.5

1,310.6

(1.1)

1,309.5

2018

£m

(30.5)

(154.3)

(67.9)

(252.7)

277.6

24.9

24.9

-

24.9

PAGE 164  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
D1.7    Consolidated Statement of Movements in Equity

For the year ended 30 September 2019 (IFRS 9)

Share 
capital

Share 
premium

Capital 
redemption 
reserve

Merger 
reserve

Cash flow 
hedging 
reserve

Profit 
and loss 
account

Own 
shares

Total 
equity

£m

£m

£m

£m

£m

£m

£m

£m

-

-

-

-

(21.6)

-

1.6

-

-

-

-

-

-

-

-

2.5

-

-

-

-

-

-

21.6

-

-

-

-

(20.0)

2.5

21.6

-

-

-

-

-

-

-

-

-

-

-

(0.3)

(0.3)

-

-

-

-

-

-

127.4

(14.1)

113.3

(54.0)

(95.5)

-

(2.5)

5.9

0.4

-

-

-

-

95.5

(34.3)

2.3

-

-

127.4

(14.4)

113.0

(54.0)

-

(34.3)

3.9

5.9

0.4

(0.3)

(32.4)

63.5

34.9

Transactions arising from

Profit	for	the	year

Other comprehensive income

Total comprehensive income

Transactions with owners

Dividends paid (note 45)

Shares cancelled

Own shares purchased

Exercise of share awards

Charge for share based 
remuneration (note 10)

Tax on share based 
remuneration

Net movement in equity in 
the year

Opening equity

As previously reported

281.6

65.8

28.7

(70.2)

3.3

890.7

(104.0)

1,095.9

Change of accounting
policy (note 62)

As restated

Closing equity

-

281.6

261.6

-

65.8

68.3

-

28.7

50.3

-

(70.2)

(70.2)

-

3.3

3.0

(22.4)

-

(22.4)

868.3

835.9

(104.0)

1,073.5

(40.5)

1,108.4

For the year ended 30 September 2018 (IAS 39)

Share 
capital

Share 
premium

Capital 
redemption 
reserve

Merger 
reserve

Cash flow 
hedging 
reserve

Profit 
and loss 
account

Own 
shares

Total 
equity

£m

£m

£m

£m

Transactions arising from

Profit	for	the	year

Other comprehensive income

Total comprehensive income

Transactions with owners

Dividends paid (note 45)

Shares cancelled

Own shares purchased

-

-

-

-

-

-

-

-

-

-

-

-

Exercise of share awards

0.1

0.3

Charge for share based 
remuneration (note 10)

Tax on share based 
remuneration

Net movement in equity in 
the year

Opening equity

Closing equity

-

-

0.1

281.5

281.6

-

-

0.3

65.5

65.8

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

28.7

28.7

(70.2)

(70.2)

£m

-

0.8

0.8

-

-

-

-

-

-

0.8

2.5

3.3

£m

£m

£m

145.8

7.2

153.0

(43.1)

-

-

(10.9)

6.1

1.1

-

-

-

-

-

(31.4)

10.5

-

-

145.8

8.0

153.8

(43.1)

-

(31.4)

-

6.1

1.1

106.2

(20.9)

86.5

784.5

890.7

(83.1)

1,009.4

(104.0)

1,095.9

PAGE 165  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsD1.8    Company Statement of Movements in Equity

For the year ended 30 September 2019 (IFRS 9)

Share 
capital

Share 
premium

Capital 
redemption 
reserve

Merger 
reserve

£m

£m

£m

£m

Transactions arising from

Profit	for	the	year

Other comprehensive income

Total comprehensive income

Transactions with owners

Dividends paid (note 45)

Shares cancelled

Own shares purchased

Exercise of share awards

Charge for share based 
remuneration (note 10)

Net movement in equity in 
the year

Opening equity

Closing equity

-

-

-

-

(21.6)

-

1.6

-

(20.0)

281.6

261.6

-

-

-

-

-

-

2.5

-

2.5

65.8

68.3

-

-

-

-

21.6

-

-

-

21.6

28.7

50.3

-

-

-

-

-

-

-

-

-

(23.7)

(23.7)

For the year ended 30 September 2018 (IAS 39)

Profit 
and loss 
account

Own 
shares

Total 
equity

£m

9.9

-

9.9

(54.0)

(95.5)

-

-

5.9

£m

-

-

-

-

95.5

(26.7)

-

-

£m

9.9

-

9.9

(54.0)

-

(26.7)

4.1

5.9

(133.7)

68.8

(60.8)

390.0

256.3

(91.8)

(23.0)

650.6

589.8

Share 
capital

Share 
premium

Capital 
redemption 
reserve

Merger 
reserve

Profit 
and loss 
account

Own 
shares

Total 
equity

£m

£m

£m

£m

£m

£m

£m

Transactions arising from

Profit	for	the	year

Other comprehensive income

Total comprehensive income

Transactions with owners

Dividends paid (note 45)

Shares cancelled

Own shares purchased

Exercise of share awards

Charge for share based 
remuneration (note 10)

Net movement in equity in 
the year

Opening equity

Closing equity

-

-

-

-

-

-

0.1

-

0.1

281.5

281.6

-

-

-

-

-

-

0.3

-

0.3

65.5

65.8

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

43.0

-

43.0

(43.1)

-

-

-

6.1

6.0

-

-

-

-

-

43.0

-

43.0

(43.1)

-

(25.2)

(25.2)

-

-

0.4

6.1

(25.2)

(18.8)

28.7

28.7

(23.7)

(23.7)

384.0

390.0

(66.6)

(91.8)

669.4

650.6

PAGE 166  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsD2
Notes to the accounts

For the year ended 30 September 2019

1. 

GENERAL INFORMATION

Paragon Banking Group PLC is a company domiciled in the United Kingdom and incorporated in England and Wales under the Companies Act 
2006 with company number 2336032. The address of the registered office is 51 Homer Road, Solihull, West Midlands, B91 3QJ. The nature of 
the Group’s operations and its principal activities are set out in the Strategic Report in Section A2.

These financial statements are presented in pounds sterling, which is the currency of the economic environment in which the Group operates.

The remaining notes to the accounts are organised in to three sections:

•  Analysis – providing further analysis and information on the amounts shown in the primary financial statements

• 

• 

 Capital and Financial Risk Management – providing information on the Group’s management of operational and regulatory capital and its 
principal financial risks

 Basis  of  preparation  –  providing  details  of  the  Group’s  accounting  policies  and  of  how  they  have  been  applied  in  the  preparation  of  the 
financial statements

D2.1     NOTES TO THE ACCOUNTS – ANALYSIS

For the year ended 30 September 2019

The notes set out below give more detailed analysis of the balances shown in the primary financial statements and further 
information on how they relate to the operations, results and financial position of the Group and the Company.

2. 

SEGMENTAL INFORMATION

The Group analyses its operations, both for internal management reporting and external financial reporting, on the basis of the markets from 
which its assets are generated. The segments used are described below:

•  Mortgages, including the Group’s buy-to-let, and owner-occupied first and second charge lending and related activities

• 

 Commercial  Lending,  including  the  Group’s  equipment  leasing  activities,  development  finance,  structured  lending  and  other  offerings 
targeted towards SME customers, together with its motor finance business

• 

Idem Capital, including loan assets acquired from third parties and legacy assets which share certain credit characteristics with them

Dedicated financing and administration costs of each of these businesses are allocated to the segment. Shared central costs are not allocated 
between segments, nor is income from central cash balances or the carrying costs of unallocated savings balances.

Gains  on  derecognition  of  financial  assets  have  not  been  allocated  to  segment  results,  nor  have  the  costs  arising  in  the  year  ended 
30 September 2018 from the Iceberg and Titlestone acquisitions of £2.2m as those are not directly related to customer facing activity.

Loans  to  customers  and  operating  lease  assets  are  allocated  to  segments  as  are  dedicated  securitisation  funding  arrangements  and  their 
related cross-currency basis swaps and cash balances.

Retail deposits and their related costs are allocated to the segments based on the utilisation of those deposits. Retail deposits raised in advance 
of lending are not allocated.

Other assets and liabilities are not allocated between segments.

All of the Group’s operations are conducted in the UK, all revenues arise from external customers and there are no inter-segment revenues. No 
customer contributes more than 10% of the revenue of the Group.

PAGE 167  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
Financial  information  about  these  business  segments,  prepared  on  the  same  basis  as  used  in  the  consolidated  accounts  of  the  Group,  is 
shown below. 

Year ended 30 September 2019 (IFRS 9)

Interest receivable

Interest payable

Net interest income

Other operating income

Total operating income

Direct costs

Provisions for losses

Mortgages

Commercial 
Lending

Idem
Capital

Unallocated 
items

Total
Segments

£m

342.1

(164.3)

177.8

6.8

184.6

(15.7)

(1.0)

167.9

£m

95.7

(30.7)

65.0

11.0

76.0

(25.0)

(7.2)

43.8

£m

61.3

(7.0)

54.3

1.4

55.7

(7.9)

0.2

48.0

£m

6.6

(25.3)

(18.7)

9.7

(9.0)

(76.6)

-

(85.6)

£m

505.7

(227.3)

278.4

28.9

307.3

(125.2)

(8.0)

174.1

Year ended 30 September 2018 (IAS 39)

Mortgages

Commercial 
Lending

Idem
Capital

Unallocated 
items

Total
Segments

£m

4.8

(27.8)

(23.0)

28.1

5.1

(67.7)

-

(62.6)

2019

£m

174.1

(15.1)

159.0

£m

451.9

(197.3)

254.6

47.3

301.9

(114.2)

(7.4)

180.3

2018

£m

180.3

1.2

181.5

Interest receivable

Interest payable

Net interest income

Other operating income

Total operating income

Direct costs

Provisions for losses

£m

299.1

(141.5)

157.6

7.6

165.2

(14.9)

(5.5)

144.8

£m

50.1

(17.9)

32.2

10.9

43.1

(21.2)

(2.0)

19.9

£m

97.9

(10.1)

87.8

0.7

88.5

(10.4)

0.1

78.2

The segmental profits disclosed above reconcile to the group results as shown below.

Results shown above

Fair value items

Operating profit

PAGE 168  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe assets and liabilities attributable to each of the segments at 30 September 2019, 1 October 2018 and 30 September 2018 on the basis 
described above were:

30 September 2019 (IFRS 9)

Segment assets

Loans to customers

Operating lease assets

Cross-currency basis swaps

Securitisation cash

Segment liabilities

Allocated deposits

Securitisation funding

1 October 2018 (IFRS 9)

Segment assets

Loans to customers

Operating lease assets

Cross-currency basis swaps

Securitisation cash

Segment liabilities

Allocated deposits

Securitisation funding

30 September 2018 (IAS 39)

Segment assets

Loans to customers

Operating lease assets

Cross-currency basis swaps

Securitisation cash

Segment liabilities

Allocated deposits

Securitisation funding

Note

Mortgages

Commercial 
Lending

£m

£m

Idem
Capital

£m

Total
Segments

£m

20

27

24

18

10,344.1

-

582.7

353.1

1,452.1

36.3

-

-

389.9

12,186.1

-

-

-

36.3

582.7

353.1

11,279.9

1,488.4

389.9

13,158.2

5,367.2

5,206.9

10,574.1

1,822.5

-

1,822.5

Note

Mortgages

Commercial 
Lending

£m

£m

20

27

24

18

10,449.5

-

829.7

319.0

1,131.3

35.4

-

-

11,598.2

1,166.7

4,702.4

6,457.2

11,159.6

1,443.5

-

1,443.5

303.1

-

303.1

Idem
Capital

£m

7,492.8

5,206.9

12,699.7

Total
Segments

£m

519.8

12,100.6

-

-

19.8

539.6

411.0

33.1

444.1

35.4

829.7

338.8

13,304.5

6,556.9

6,490.3

13,047.2

Note

Mortgages

Commercial 
Lending

£m

£m

Idem
Capital

£m

Total
Segments

£m

20

27

24

18

10,473.5

-

829.7

319.0

1,133.2

35.4

-

-

11,622.2

1,168.6

4,702.4

6,457.2

11,159.6

1,443.5

-

1,443.5

521.1

12,127.8

-

-

19.8

540.9

411.0

33.1

444.1

35.4

829.7

338.8

13,331.7

6,556.9

6,490.3

13,047.2

An analysis of the Group’s financial assets by type and segment is shown in note 20. All of the assets shown above were located in the UK.

The additions to non-current assets, excluding financial assets, in the year which are included in segmental assets above are investments of 
£11.6m (2018: £19.3m) in assets held for leasing under operating leases, included in the Commercial Lending segment. No other fixed asset 
additions were allocated to segments.

PAGE 169  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe segmental assets and liabilities may be reconciled to the consolidated balance sheet as shown below.

2019

IFRS 9

£m

2018

IFRS 9

£m

2018

IAS 39

£m

13,158.2

13,304.5

13,331.7

872.3

9.7

21.0

171.1

163.2

971.8

26.0

21.4

169.3

(5.1)

971.8

26.0

21.4

169.3

(5.1)

14,395.5

14,487.9

14,515.1

2019

IFRS 9

£m

2018

IFRS 9

£m

2018

IAS 39

£m

12,699.7

13,047.2

13,047.2

(1,100.9)

80.5

1,441.5

15.2

34.5

116.6

(1,260.3)

4.7

1,470.9

22.2

19.5

110.2

(1,260.3)

4.7

1,470.9

27.0

19.5

110.2

13,287.1

13,414.4

13,419.2

Note

4

6

7

8

2019

IFRS 9

£m

505.7

18.3

9.7

15.4

549.1

348.9

121.2

62.7

532.8

16.3

549.1

2018

IAS 39

£m

451.9

16.3

28.0

15.5

511.7

306.7

73.5

98.6

478.8

32.9

511.7

Total segment assets

Unallocated assets

Central cash and investments

Unallocated derivatives

Operational property, plant and equipment

Intangible assets

Other

Total assets

Total segment liabilities

Unallocated liabilities

Unallocated retail deposits

Derivative	financial	instruments

Central bank borrowings

Tax liabilities

Retirement	benefit	obligations

Other

Total liabilities

3. 

REVENUE

Interest receivable

Operating lease income

Gain	on	disposal	of	financial	assets

Other income

Total revenue

Arising from:

Mortgages

Commercial Lending

Idem Capital

Total revenue from segments

Unallocated revenue

Total revenue

PAGE 170  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
	
	
 
 
 
 
	
	
 
 
 
4. 

INTEREST RECEIVABLE

Interest receivable in respect of

Loan accounts

Finance leases 

Factoring income

Interest on loans to customers

Other interest receivable

Total interest on financial assets

The above interest arises from:

Financial assets held at amortised cost

Finance leases 

2019

IFRS 9

£m

449.3

44.5

3.1

496.9

8.8

505.7

2019

IFRS 9

£m

461.2

44.5

505.7

2018

IAS 39

£m

408.9

34.4

2.2

445.5

6.4

451.9

2018

IAS 39

£m

417.5

34.4

451.9

In 2018, under the requirements of IAS 39, interest receivable on loans to customers included £2.3m charged on accounts where an impairment 
provision had been made.

5. 

INTEREST PAYABLE AND SIMILAR CHARGES

On retail deposits

On asset backed loan notes

On bank loans and overdrafts

On corporate bonds

On retail bonds

On central bank facilities

Total	interest	on	financial	liabilities

On	pension	scheme	deficit

Discounting on contingent consideration

Other	finance	costs

Note

41

38

2019

£m

114.2

63.4

9.6

10.9

18.6

8.0

224.7

0.5

0.5

1.6

227.3

2018

£m

83.1

60.3

16.5

10.9

18.6

5.2

194.6

0.8

0.5

1.4

197.3

All interest payable on financial liabilities relates to financial liabilities held at amortised cost.

PAGE 171  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
6. 

NET OPERATING LEASE INCOME 

Income 

Operating lease rentals

Maintenance income

Total operating lease income

Costs

Depreciation of lease assets

Maintenance salaries

Other maintenance costs

Total operating lease costs

Net operating lease income

Note

27

10

2019

£m

14.0

4.3

18.3

(7.6)

(1.9)

(5.0)

(14.5)

3.8

2018

£m

11.4

4.9

16.3

(5.9)

(1.5)

(5.1)

(12.5)

3.8

7. 

GAIN ON DISPOSAL OF FINANCIAL ASSETS

During the year, on 26 June 2019, the Group disposed of its residual interest in the Paragon Mortgages (No. 12) PLC securitisation transaction 
for a cash payment, in order to optimise capital usage. This participation, which exposed the Group to materially all of the credit risk in the 
securitised assets and entitled it to any net yield from these assets, was determined to give the Group control of the entity, as defined by IFRS 
10. On disposal of the participation, this control ceased and hence the assets and the related external funding were derecognised.

The assets and liabilities derecognised in this transaction are set out below.

Cash

Loans to customers

Derivative	financial	assets

Other	financial	assets

Asset backed loan notes

Tax liabilities

Other	financial	liabilities

Net assets derecognised

Cash consideration received

Net assets derecognised

Transaction costs

Net gain on derecognition

£m

37.7

695.8

93.6

-

827.1

784.1

1.9

1.7

787.7

39.4

49.8

(39.4)

(0.7)

9.7

The cash flow hedge relationship, including the derivatives and asset backed loan notes ceased on their derecognition and consequently an 
amount of £0.9m, less related tax of £0.2m, was recycled to profit and loss, and is included in other comprehensive income.

During the year ended 30 September 2018, the Group realised a gain of £28.0m on the disposal of second charge mortgages and unsecured 
consumer loans held in its Idem Capital division. The loans were originally acquired from various third parties as part of a number of portfolio 
purchases over time. 

PAGE 172  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
8. 

OTHER INCOME

Loan account fee income

Broker commissions

Third party servicing

Other income

All loan account fee income arises from financial assets held at amortised cost.

9. 

OPERATING EXPENSES

Employment costs

Auditor remuneration

Amortisation of intangible assets

Depreciation of operational assets

Operating lease rentals payable

Other administrative costs

10.   

EMPLOYEES

2019

£m

7.2

2.2

5.0

1.0

15.4

2019

£m

79.3

1.8

2.4

1.5

2.9

37.3

125.2

2018

£m

9.0

2.1

3.4

1.0

15.5

2018

£m

73.3

1.6

2.1

1.9

2.2

33.1

114.2

Note

10

13

28

27

51

The average number of persons (including directors) employed by the Group during the year was 1,365 (2018: 1,349). The number of employees 
at the end of the year was 1,368 (2018: 1,367).

Costs incurred during the year in respect of these employees were:

Share based remuneration

Other wages and salaries

Total wages and salaries

National Insurance on share based remuneration

Other social security costs

Total social security costs

Defined	benefit	pension	cost

Other pension costs

Total pension costs 

Total employment costs

Of which

Included in operating expenses (note 9)

Included in maintenance costs (note 6)

2018

£m

6.1

57.2

1.2

6.6

1.8

1.9

2019

£m

5.9

62.6

1.0

7.7

1.9

2.1

2019

£m

68.5

8.7

4.0

81.2

79.3

1.9

81.2

2018

£m

63.3

7.8

3.7

74.8

73.3

1.5

74.8

Details  of  the  pension  schemes  operated  by  the  Group  are  given  in  note  41.  The  Company  has  no  employees.  Details  of  the  directors’ 
remuneration are given in note 11.

PAGE 173  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
11.   

KEY MANAGEMENT REMUNERATION

The remuneration of the directors, who are the key management personnel of the Group and the Company, is set out below in aggregate in 
accordance with IAS 24 – ‘Related Party Transactions’. Further information about the remuneration of individual directors is provided in the 
Annual Report on Remuneration in Section B6.2.2.

Salaries and fees

Cash amount of bonus

Social security costs

Short-term	employee	benefits

Post-employment	benefits

IFRS 2 cost in respect of directors

National Insurance thereon

Share based payment

2019

£m

1.8

1.5

0.5

2.1

0.4

2019

£m

3.8

0.5

2.5

6.8

2018

£m

1.9

1.5

0.5

2.2

0.5

2018

£m

3.9

0.5

2.7

7.1

Post-employment benefits shown above are shown as ‘pension allowance’ in Section B6.2.2. Costs in respect of share awards shown in the 
Annual Report on Remuneration are determined on a different basis to the IFRS 2 charge shown above.

Social  security  costs  paid  in  respect  of  directors  are  required  to  be  included  in  this  note  by  IAS  24,  but  do  not  fall  within  the  scope  of  the 
disclosures in the Directors’ Remuneration Report. 

12.   

SHARE BASED REMUNERATION

During  the  year,  the  Group  had  various  share  based  payment  arrangements  with  employees.  They  are  accounted  for  by  the  Group  and  the 
Company as shown below.

The effect of the share based payment arrangements on the Group’s profit is shown in note 10.

Further details of share based payment arrangements are given in the Annual Report on Remuneration in Section B6.2.2.

A summary of the number of share awards outstanding under each scheme at 30 September 2019 and at 30 September 2018 is set out below. 

Number

2019

2,558,569

4,762,886

730,816

774,046

134,827

Number

2018

3,265,788

4,297,809

549,061

496,762

82,787

8,961,144

8,692,207

(a)  Sharesave Plan 

(b)  Performance Share Plan

(c)  Company Share Option Plan

(d)  Deferred Bonus Plan

(e)  Restricted Stock Units

PAGE 174  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(a)   

Sharesave plan

The Group operates an All Employee Share Option (‘Sharesave’) plan. Grants under this scheme vest, in the normal course, after the completion 
of the appropriate service period and subject to a savings requirement.

A reconciliation of movements in the number and weighted average exercise price of Sharesave options over £1 ordinary shares during the year 
ended 30 September 2019 and the year ended 30 September 2018 is shown below.

Options outstanding

At 1 October 2018

Granted in the year

Exercised or surrendered in the year

Lapsed during the year

At 30 September 2019

2019

Number

2019

Weighted 
average 
exercise price

2018

Number

2018

Weighted 
average 
exercise price

p

281.60

360.16

253.65

361.53

338.06

p

275.56

408.80

335.74

307.04

281.60

3,113,587

464,112

(107,235)

(204,676)

3,265,788

3,265,788

1,147,016

(1,606,849)

(247,386)

2,558,569

Options exercisable

119,846

249.44

21,966

345.68

The  weighted  average  remaining  contractual  life  of  options  outstanding  at  30  September  2019  was  26.1  months  (2018:  19.7  months).  The 
weighted average market price at exercise for share options exercised in the year was 400.88p (2018: 492.50p).

Options are outstanding under the Sharesave plans to purchase ordinary shares as follows:

Grant date

23/12/2013

11/06/2015

11/06/2015

20/06/2016

20/06/2016

28/07/2017

28/07/2017

31/07/2018

31/07/2018

30/07/2019

30/07/2019

Period exercisable

Exercise price

01/02/2019 to 01/08/2019

01/08/2018 to 01/02/2019

01/08/2020 to 01/02/2021

01/08/2019 to 01/02/2020

01/08/2021 to 01/02/2022

01/09/2020 to 01/03/2021

01/09/2022 to 01/03/2023

01/09/2021 to 01/03/2022

01/09/2023 to 01/03/2024

01/09/2022 to 01/03/2023

01/09/2024 to 01/03/2025

276.32p

345.68p

345.68p

249.44p

249.44p

341.76p

341.76p

408.80p

408.80p

360.16p

360.16p

Number

2019

-

-

9,977

119,846

439,425

493,841

44,667

278,873

38,581

1,049,338

84,021

Number

2018

147,415

21,966

10,063

1,593,061

445,077

541,521

52,653

391,019

63,013

-

-

2,558,569

3,265,788

An option holder has the legal right to a payment holiday of up to twelve months without forfeiting their rights. In such cases the exercise period 
would be deferred for an equivalent period of time and therefore options might be exercised later than the date shown above. 

In the event of the death or redundancy of the employee options may be exercised early and the exercise period may also start or end later than 
stated above (options may be exercised up to twelve months after the decease of the holder).

PAGE 175  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe fair value of options granted is determined using a trinomial model. Details of the awards over £1 ordinary shares made in the year ended 
30 September 2019 and the year ended 30 September 2018, are shown below.

Grant date

Number of awards granted

Market price at date of grant

Contractual life (years)

Fair value per share at date of grant (£)

Inputs to valuation model

Expected volatility

Expected life at grant date (years)

Risk-free interest rate

Expected dividend yield

Expected annual departures

30/07/19

1,058,831

422.0p

3.5

0.51

30/07/19

88,185

422.0p

5.5

0.53

31/07/18

401,099

498.0p

3.5

1.00

31/07/18

63,013

498.0p

5.5

0.91

22.58%

26.44%

28.39%

26.47%

3.48

0.36%

4.95%

5.00%

5.47

0.40%

4.95%

5.00%

3.45

1.23%

3.31%

5.00%

5.44

1.39%

3.31%

5.00%

The expected volatility of the share price used in determining the fair value for the three-year schemes is based on the annualised standard 
deviation of daily changes in price over the three years preceding the grant date. The five-year schemes use share price data for the preceding 
five years.

(b)    Paragon Performance Share Plan (‘PSP’)

Awards  under  this  plan  comprise  a  right  to  acquire  ordinary  shares  in  the  Company  for  nil  or  nominal  payment  and  will  vest  on  the  third 
anniversary of their granting, to the extent that the applicable performance criteria have been satisfied, if the holder is still employed by the 
Group. The awards will lapse to the extent that the performance condition has not been satisfied on the third anniversary.

Awards are exercisable from the date on which the Remuneration Committee determines the extent to which the performance conditions have 
been satisfied to the day before the tenth anniversary of the grant date. Clawback provisions apply to awards granted under the PSP as detailed 
in the remuneration policy. 

The conditional entitlements outstanding under this scheme at 30 September 2019 and 30 September 2018 were:

Grant date

21/05/2009

04/01/2010

17/12/2010

21/12/2011

28/02/2013

10/12/2013

18/12/2014

22/12/2015

01/12/2016

08/12/2017

14/12/2018

Period exercisable

21/05/2012 to 20/05/2019 †

04/01/2013 to 03/01/2020 †

17/12/2013 to 16/12/2020 †

21/12/2014 to 20/12/2021 †

28/02/2016 to 27/02/2023 †

10/12/2016 to 09/12/2023 †

18/12/2017 to 17/12/2024 †

22/12/2018 to 21/12/2025 ‡

01/12/2019 to 30/11/2026 §

08/12/2020 to 07/12/2027 §

14/12/2018	to	13/12/2028	◊

Number

2019

-

18,702

12,424

15,335

6,981

76,614

233,550

411,800

1,339,409

1,161,803

1,486,268

Number

2018

15,000

33,664

12,424

15,335

8,824

77,717

243,297

1,384,246

1,342,051

1,165,251

-

4,762,866

4,297,809

†  

These awards, which were conditional on the achievement of performance based criteria, have now vested.

‡ 

§ 

 50% of these awards were subject to a TSR test and 50% were subject to an EPS test. The TSR test compared the rank of the Company’s TSR against a comparator group of companies 
comprising the constituents of the FTSE-250. 25% of the TSR-tested awards vest for median performance, increasing on a straight line basis to full vesting for upper quartile performance. 
The EPS test provided that 25% of EPS tested awards would vest where EPS growth was equal to the increase in the retail price index plus 3%, increasing on a straight line basis to full 
vesting	for	EPS	growth	equal	to	the	increase	in	the	retail	price	index	plus	13%	or	more.	For	both	tests	the	testing	period	was	the	three	financial	years	commencing	with	the	year	of	grant.

 50% of these awards are subject to a TSR test and 25% are subject to an EPS test as described at ‡ above, except that the comparator group for the TSR test is limited to a group of listed 
UK	financial	service	entities	rather	than	the	entire	FTSE-250.	This	group	is	determined	at	the	point	of	each	grant.	In	the	EPS	test,	full	vesting	of	the	awards	takes	place	if	EPS	growth	is	equal	
to the increase in the retail price index plus 7% or more.

 The remaining 25% of these awards are subject to a risk performance condition which takes in to account factors deemed appropriate by the Remuneration Committee, who will ultimately 
decide	the	extent	to	which	the	risk	condition	has	been	satisfied.

 Once the outcomes of these tests have been determined, the gross number of awards vesting will be reduced so that the gain to the recipient from the PSP and the CSOP described below 
is equal to the gain from the gross PSP vesting.

◊	

	50%	of	these	awards	are	subject	to	a	TSR	test,	25%	to	an	EPS	test	and	25%	to	a	risk	based	test,	similar	to	those	described	as	§	above,	except	that	EPS	at	the	end	of	the	test	period	is	
compared to an absolute target, rather than RPI.

PAGE 176  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
On exercise, holders of awards granted in February 2013 and thereafter receive a payment equivalent to the dividends accruing on the vested 
shares during the vesting period.

The  fair  value  of  awards  granted  under  the  PSP  is  determined  using  a  Monte  Carlo  simulation  model,  to  take  account  of  the  effect  of  the 
market  based  condition.  Details  of  the  awards  over  £1  ordinary  shares  made  in  the  year  ended  30  September  2019  and  the  year  ended 
30 September 2018 are shown below:

Grant date

Number of awards granted

Market price at date of grant

Fair value per share at date of grant

Inputs to valuation model

Expected volatility

Risk-free interest rate

14/12/18

1,493,230

401.00p

307.32p

08/12/17

1,177,290

483.20p

338.66p

28.86%

1.20%

28.25%

0.94%

For all of the above grants the contractual life and expected life at grant date is three years and no departures are expected. The expected 
volatility is based on the annualised standard deviation of daily changes in price over the three years preceding the grant date. 

The effect of the CSOPs is not allowed for in the IFRS 2 market values of the 2016, 2017 and 2018 grants.

(c)    Company Share Option Plan (‘CSOP’)

The  PSP  includes  a  tax  advantaged  element  under  which  CSOP  options  can  be  granted.  The  CSOPs  may  be  exercised  alongside  their 
accompanying PSPs based upon the exercise price that was set at the grant date. Each member of staff may be granted up to a maximum total 
value of £30,000 of tax benefitted options.

A reconciliation of movements in the number and weighted average exercise price of CSOP options over £1 ordinary shares during the year 
ended 30 September 2019 and the year ended 30 September 2018 is shown below.

Options outstanding

At 1 October 2018

Granted in the year

Exercised or surrendered in the year

Lapsed during the year

At 30 September 2019

2019

Number

2019

Weighted 
average 
exercise price

p

549,061

191,543

-

(9,788)

730,816

399.16

396.04

-

410.72

398.19

2018

Number

2018

Weighted 
average exercise 
price

p

361.88

477.76

-

378.59

399.16

390,746

179,722

-

(21,407)

549,061

Options exercisable

-

-

-

-

The conditional entitlements outstanding under this scheme at 30 September 2019 and 30 September 2018 were:

Grant date

01/12/2016

08/12/2017

14/12/2018

Period exercisable

Exercise price

01/12/2019	to	30/11/2026	◊

08/12/2020	to	07/12/2027	◊

14/12/2021	to	13/12/2028	◊

361.88p

477.76p

396.04p

Number

2019

370,445

174,049

186,322

730,816

Number

2018

372,426

176,635

-

549,061

◊	

	66.7%	of	these	awards	are	subject	to	a	TSR	test	and	33.3%	are	subject	to	an	EPS	test.	These	tests	operate	in	the	same	manner	and	with	the	same	conditions	as	those	for	the	PSP	grant	of	
the same date. 

To the extent that the CSOP awards vest, the vesting of the PSP award granted at the same time will be abated so that the overall gain to the 
grantee is the same as would be received on the related PSP award had the CSOP not been in place.

PAGE 177  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsNo separate fair value has been attributed to the CSOP options for IFRS 2 purposes as the IFRS 2 market values for the CSOP and PSP combined 
will equate to that calculated for the PSP without allowing for the CSOP. The benefit from the CSOP is in relation to the employees’ tax position, 
which does not affect the IFRS 2 charge.

(d)    Deferred Bonus awards

Awards under these plans comprise a right to acquire ordinary shares in the Company for nil or nominal payment. The conditional entitlements 
outstanding under these plans at 30 September 2019 and 30 September 2018 were:

Grant date

10/12/2013

18/12/2014

22/12/2015

01/12/2016

08/12/2017

14/12/2018

Period exercisable

10/12/2016 to 09/12/2023

18/12/2017 to 17/12/2024

22/12/2018 to 21/12/2025

01/12/2019 to 30/11/2026

08/12/2020 to 07/12/2027

14/12/2021 to 13/12/2028

Number

2019

55,302

79,853

96,559

105,318

102,516

334,498

774,046

Number

2018

55,302

99,102

134,524

105,318

102,516

-

496,762

The Deferred Bonus shares can be exercised from the third anniversary of the award date until the day before the tenth anniversary of the date 
of grant.

The  Deferred  Bonus  shares  granted  in  December  2016  and  thereafter  accrue  dividends  only  over  the  vesting  period,  unlike  earlier  grants 
which  accrued  dividends  until  the  point  of  exercise.  The  fair  value  of  Deferred  Bonus  awards  issued  in  the  year  was  determined  using  a 
Black-Scholes Merton model. Details of the awards over £1 ordinary shares made in the year ended 30 September 2019 and the year ended 
30 September 2018 are shown below.

Grant date

Number of awards granted

Market price at date of grant

Fair value per share at date of grant

14/12/18

334,498

401.00p

401.00p

08/12/17

102,516

483.20p

483.20p

(e)    Restricted Stock Units (‘RSUs’) 

Since 2016, the Company has permitted certain employees to elect to receive RSU awards instead of PSP awards. RSU awards have vesting 
conditions  based  upon  the  grantee’s  personal  performance  (including  a  risk  element)  rather  than  conditions  in  the  wider  business.  These 
conditions are determined to be met to the extent to which the Remuneration Committee deems that to be the case.

The conditional entitlements outstanding under this scheme at 30 September 2019 and 30 September 2018 were:

Grant date

01/12/2016

08/12/2017

14/12/2018

Period exercisable

01/12/2019 to 30/11/2026

08/12/2020 to 07/12/2027

14/12/2021 to 13/12/2028

Number

2019

60,115

22,672

52,040

134,827

Number

2018

60,115

22,672

-

82,787

The fair value of RSU awards issued in the year was determined using a Black-Scholes Merton model. Details of the awards over £1 ordinary 
shares made in the year ended 30 September 2019 and the year ended 30 September 2018 are shown below.

Grant date

Number of awards granted

Market price at date of grant

Fair value per share at date of grant

PAGE 178  •  The Accounts

14/12/18

52,040

401.00p

401.00p

08/12/17

22,672

483.20p

483.20p

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts13.   

AUDITOR REMUNERATION

The  analysis  of  fees  payable  to  the  Company’s  auditors  (KPMG  LLP)  and  their  associates,  excluding  irrecoverable  VAT,  required  by  the 
Companies (Disclosure of Auditor Remuneration and Liability Limitation Agreements) Regulations 2008 is set out below. This analysis includes 
amounts charged to the profit and loss account or included within the issue costs of debt in respect of fees paid to the Group auditors and 
their associates.

Audit fee of the company

Other services

Audit of subsidiary undertakings pursuant to legislation

Total audit fees

Audit related assurance services

Interim review

Other

Other assurance services

Total fees

Irrecoverable VAT

Total cost to the Group (note 9)

2019

£000

462

890

1,352

90

22

-

1,464

293

1,757

2018

£000

445

716

1,161

62

20

68

1,311

262

1,573

Fees paid to the auditors and their associates for non-audit services to the Company are not disclosed because the consolidated accounts of 
the Group are required to disclose such fees on a consolidated basis.

14.   

FAIR VALUE NET (LOSSES) / GAINS

Ineffectiveness of fair value hedges (note 24)

Portfolio hedges of interest rate risk

Deposit hedge

Loan hedge

Ineffectiveness	of	cash	flow	hedges

Other hedging movements

Net (losses) / gains on other derivatives

2019

£m

(0.2)

(6.3)

(6.5)

-

(5.8)

(2.8)

(15.1)

2018

£m

0.2

1.1

1.3

-

(0.5)

0.4

1.2

The fair value net (loss) / gain represents the accounting volatility on derivative instruments which are matching risk exposure on an economic 
basis  generated  by  the  requirements  of  IAS  39.  Some  accounting  volatility  arises  on  these  items  due  to  accounting  ineffectiveness  on 
designated hedges, or because hedge accounting has not been adopted or is not achievable on certain items. The losses and gains are primarily 
due to timing differences in income recognition between the derivative instruments and the economically hedged assets and liabilities. Such 
differences will reverse over time and have no impact on the cash flows of the Group.

PAGE 179  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
15.   

TAX CHARGE ON PROFIT ON ORDINARY ACTIVITIES

(a)    Analysis of charge in the year

Current tax

UK	Corporation	Tax	on	profits	of	the	period

Adjustment in respect of prior periods

Total current tax

Deferred tax

Tax charge on profit on ordinary activities

2019

£m

36.3

(2.4)

33.9

(2.3)

31.6

2018

£m

38.0

(1.1)

36.9

(1.2)

35.7

The standard rate of corporation tax applicable to the Group for the year ended 30 September 2018 was 19.0%, the rate in the year ended 
30 September 2019 was 19.0%, the rate in the year ending 30 September 2020 is expected to be 18.0% and the rate in subsequent years is 
expected to be 17.0%, based on currently enacted legislation.

The Bank Corporation Tax Surcharge was introduced with effect from 1 January 2016. This subjects any taxable profits arising in the Group’s 
banking subsidiary, Paragon Bank PLC (and no other Group entity), to an additional 8.0% of tax to the extent these profits exceed £25.0m. The 
effect of the surcharge shown in note (c) below.

(b)    Deferred tax credit for the year

The deferred tax credit in the income statement comprises the following temporary differences:

Accelerated tax depreciation 

Retirement	benefit	obligations

Impairment and other provisions

Utilisation of tax losses

Other timing differences

Deferred tax (credit) for the year

Prior period adjustment

Deferred tax (credit) (note 26)

2019

2018

£m

0.2

0.3

(2.1)

(0.2)

(1.9)

(3.7)

1.4

(2.3)

£m

(0.9)

0.3

(0.8)

-

(0.7)

(2.1)

0.9

(1.2)

The expected impact on deferred tax balances of the changes in the rate of Corporation Tax  to  19.0% and 17.0% described above was initially 
accounted when the changes in rate were substantively enacted.

PAGE 180  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(c)   

Factors affecting tax charge for the year

Accounting standards require companies to explain the difference between the effective rate of tax in the accounts and the ‘applicable rate’, 
generally the domestic rate of tax levied on corporate income in the jurisdiction in which the entity operates.

The Group operates wholly in the UK and all but a nominal amount of the Group’s income arises in UK resident companies. Consequently, it is 
appropriate to use the prevailing UK corporation tax rate as the comparator to the effective tax rate. As noted in (b) above, the UK Corporation 
tax rate applicable to the Group for the year was 19.0% (2018: 19.0%).

The impact of the Banking Surcharge is shown as a difference between tax at this rate and the actual tax charge in the table below.

Profit	on	ordinary	activities	before	taxation

Profit	on	ordinary	activities	multiplied	by	the	UK	standard	rate	of	corporation	tax

Effects of:

Permanent differences

- Disallowable acquisition costs

- Income from structured entities

- Recurring disallowable expenditure and similar items

  Mismatch in timing differences

Change in rate of taxation on deferred tax assets and liabilities

Bank Corporation Tax Surcharge

Tax losses created with no corresponding deferred tax asset recognised

Prior year (credit)

Tax charge for the year

2019

£m

159.0

30.2

-

-

0.4

0.3

(0.6)

2.1

0.1

(0.9)

31.6

2018

£m

181.5

34.5

0.3

(0.6)

0.1

0.5

0.2

0.9

-

(0.2)

35.7

The  timing  difference  mismatch  arises  because  tax  relief  for  share  based  payments  is  given  on  a  different  basis  from  that  on  which  the 
accounting charge for the provision of these awards is recognised under IFRS 2.

(d)   

Factors affecting future tax charges

Whilst practically all of the Group’s profit is subject to UK corporation tax, its future effective tax rate is expected to be primarily driven by the 
proportion of its taxable profit subject to the Bank Surcharge.

The Group includes a leasing business in PAF. Whilst such businesses do not, in general, have significant permanent differences, the taxable 
profits in a given accounting period are usually significantly different from the accounting profits due to temporary differences. Consequently, 
the operation will have no material impact on the effective tax rate, but may have on the Group’s tax payments. 

At the balance sheet date there were no material tax uncertainties and no significant open matters with the UK tax authorities. The Group has 
no material exposure to any other tax jurisdiction.

As  a  wholly  UK  based  business  the  Group  does  not  expect  to  be  significantly  impacted  by  the  OECD  project  on  Base  Erosion  and  Profit 
Shifting (‘BEPS’).

16.   

PROFIT ATTRIBUTABLE TO MEMBERS OF PARAGON BANKING GROUP PLC

The Company’s profit after tax for the financial year amounted to £9.9m (2018: £43.0m). A separate income statement has not been prepared 
for the Company under the provisions of Section 408 of the Companies Act 2006.

The Company has no other items of comprehensive income for the years ended 30 September 2019 or 30 September 2018.

PAGE 181  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
17.   

EARNINGS PER SHARE

Earnings per ordinary share is calculated as follows:

Profit	for	the	year	(£m)

2019

127.4

2018

145.8

Basic weighted average number of ordinary shares ranking for dividend during the year (million)

257.6

260.8

Dilutive effect of the weighted average number of share options and incentive plans in issue during the year (million)

6.7

8.4

Diluted weighted average number of ordinary shares ranking for dividend during the year (million)

264.3

269.2

Earnings per ordinary share

- basic

- diluted

18.   

CASH AND CASH EQUIVALENTS

Deposits with the Bank of England

Balances with central banks

Deposits with other banks

Money Market Fund investments

Balances with other banks

Cash and cash equivalents

49.4p

48.2p

55.9p

54.2p

2019

£m

816.4

816.4

409.0

-

409.0

1,225.4

2018

£m

895.9

895.9

393.1

21.6

414.7

1,310.6

2017

£m

615.0

615.0

758.8

123.1

881.9

1,496.9

Only ‘Free Cash’ is unrestrictedly available for the Group’s general purposes. Cash received in respect of loan assets funded through warehouse 
facilities  and  securitisations  is  not  immediately  available,  due  to  the  terms  of  those  arrangements.  This  cash  is  shown  as  ‘securitisation 
cash’ below.

Balances  with  central  banks  form  part  of  the  liquidity  buffer  of  Paragon  Bank  PLC  and  are  therefore  not  available  for  the  Group’s  general 
purposes. Free cash may also be deposited at the Bank of England.

Cash held by the Trustee of the Group’s employee share ownership plan may only be used to invest in the shares of the Company, pursuant to 
the aims of that plan. This is shown as ‘ESOP cash’ below.

The total consolidated ‘Cash and Cash Equivalents’ balance may be analysed as shown below:

Free cash

Securitisation cash

Liquidity buffer

ESOP cash

2019

£m

225.7

353.1

646.4

0.2

2018

£m

238.0

338.8

724.9

8.9

2017

£m

305.5

574.0

615.0

2.4

1,225.4

1,310.6

1,496.9

The ‘Cash and Cash Equivalents’ amount of £14.1m (2018: £24.9m; 2017: £277.6m) shown in the Company balance sheet is included in ‘Free 
Cash’. This amount includes £nil of Money Market Fund investments (2018: £150.0m, 2017: £119.5m)

‘Cash  and  Cash  Equivalents’  includes  current  bank  balances,  money  market  placements  and  fixed  rate  sterling  term  deposits  with  London 
banks, and balances with the Bank of England.

Cash  and  cash  equivalents  are  allocated  to  Stage  1  assets.  The  probabilities  of  default  have  been  assessed  to  be  so  low  as  to  require  no 
significant impairment provision.

PAGE 182  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts19.   

SHORT TERM INVESTMENTS

This amount represents fixed rate securities issued by the UK Government for which a liquid market exists, and which are held from time to 
time, as part of the liquidity requirement of Paragon Bank PLC. 

No such securities were held at either 30 September 2019 or 30 September 2018, but the Group held this type of investment during the year.

20.  

LOANS TO CUSTOMERS

Loan accounts

Finance lease receivables 

Loans to customers

Fair value adjustments from portfolio hedging

Note

21

22

24

2019

IFRS 9

£m

11,394.3

791.8

12,186.1

64.2

12,250.3

2018

IFRS 9

£m

11,381.5

719.1

12,100.6

(24.1)

12,076.5

2018

IAS 39

£m

11,407.4

720.4

12,127.8

(24.1)

12,103.7

The Group’s loans to customers at 30 September 2019, analysed between the segments described in note 2 are as follows:

2017

IAS 39

£m

10,636.1

488.0

11,124.1

(8.7)

11,115.4

Total

£m

10,172.5

523.9

318.9

492.2

506.5

172.1

Mortgages

Commercial 
Lending

£m

10,172.5

171.6

-

-

-

-

£m

-

-

281.3

492.2

506.5

172.1

Idem
Capital

£m

-

352.3

37.6

-

-

-

10,344.1

1,452.1

389.9

12,186.1

10,308.3

141.2

-

-

-

-

10,449.5

10,332.2

141.3

-

-

-

-

10,473.5

-

-

256.4

402.3

352.9

119.7

1,131.3

-

-

256.6

403.4

352.8

120.4

1,133.2

-

447.0

72.8

-

-

-

10,308.3

588.2

329.2

402.3

352.9

119.7

519.8

12,100.6

-

448.3

72.8

-

-

-

10,332.2

589.6

329.4

403.4

352.8

120.4

521.1

12,127.8

At 30 September 2019 (IFRS 9)

First mortgages

Consumer loans

Motor	finance

Asset	finance

Development	finance

Other loans

Loans to customers

At 1 October 2018 (IFRS 9)

First mortgages

Consumer loans

Motor	finance

Asset	finance

Development	finance

Other commercial loans

Loans to customers

At 30 September 2018 (IAS 39)

First mortgages

Consumer loans

Motor	finance

Asset	finance

Development	finance

Other loans

Loans to customers

PAGE 183  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe Group’s purchased loan portfolios are analysed below. 

First mortgage loans

Consumer loans

Motor	finance	loans

2019

IFRS 9

£m

15.7

275.4

37.6

328.7

2018

IFRS 9

£m

11.7

352.0

72.8

436.5

2018

IAS 39

£m

11.7

352.5

72.8

437.0

Information on the ERCs for first mortgages and consumer loans is given in note 57. All other loans above are internally generated or arise from 
acquired operations.

21.   

LOAN ACCOUNTS 

Loan accounts at 30 September 2019, 1 October 2018, 30 September 2018 and 30 September 2017, which are all denominated and payable 
in sterling, were:

First mortgage loans

Second charge mortgage loans

Other unsecured consumer loans

Development	finance	loans

Other secured commercial lending

Other commercial loans

2019

IFRS 9

£m

2018

IFRS 9

£m

2018

IAS 39

£m

10,172.5

10,308.3

10,332.2

389.2

134.7

506.5

125.9

65.5

414.4

173.8

352.9

72.8

59.3

415.9

173.7

352.8

72.9

59.9

2017

IAS 39

£m

9,855.5

490.7

219.1

42.3

17.5

11.0

11,394.3

11,381.5

11,407.4

10,636.1

First mortgages are secured on residential property within the UK; second charge mortgage loans enjoy second charges on residential property. 

Other secured commercial lending includes structured lending, aviation mortgages and invoice factoring. 

Other commercial loans includes principally professions finance, discounted receivables and other short term commercial balances.

PAGE 184  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe amounts of the loan assets above pledged as collateral under the central bank facilities described in note 36 or under the external funding 
arrangements described in notes 32 and 33 are shown below. The table also shows assets prepositioned with the Bank of England for use in 
future drawings.

First 
Mortgages

£m

Consumer 
Finance

£m

Other

£m

4,338.3

948.1

1,734.4

7,020.8

1,873.7

1,278.0

10,172.5

5,037.8

1,023.8

1,670.1

7,731.7

1,171.0

1,405.6

10,308.3

5,052.2

1,030.2

1,670.1

7,752.5

1,171.1

1,408.6

10,332.2

2019

IFRS 9

£m

318.9

472.9

791.8

-

-

-

-

-

-

-

-

-

-

523.9

523.9

697.9

697.9

40.4

-

-

40.4

-

547.8

588.2

40.8

-

-

40.8

-

548.8

589.6

2018

IFRS 9

£m

329.2

389.9

719.1

-

-

-

-

-

485.0

485.0

-

-

-

-

-

485.6

485.6

2018

IAS 39

£m

329.4

391.0

720.4

Total

£m

4,338.3

948.1

1,734.4

7,020.8

1,873.7

2,499.8

11,394.3

5,078.2

1,023.8

1,670.1

7,772.1

1,171.0

2,438.4

11,381.5

5,093.0

1,030.2

1,670.1

7,793.3

1,171.1

2,443.0

11,407.4

2017

IAS 39

£m

163.0

325.0

488.0

30 September 2019 (IFRS 9)

In respect of:

Asset backed loan notes

  Warehouse facilities

Central bank facilities

Total pledged as collateral

Prepositioned with Bank of England

Other assets not pledged as collateral

1 October 2018 (IFRS 9)

In respect of:

Asset backed loan notes

  Warehouse facilities

Central bank facilities

Total pledged as collateral

Prepositioned with Bank of England

Other assets not pledged as collateral

30 September 2018 (IAS 39)

In respect of:

Asset backed loan notes

  Warehouse facilities

Central bank facilities

Total pledged as collateral

Prepositioned with Bank of England

Other assets not pledged as collateral

22.  

FINANCE LEASE RECEIVABLES

The Group’s finance leases can be analysed as shown below.

Motor	finance

Asset	finance

Carrying value

PAGE 185  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The minimum lease payments due under these loan agreements are:

Amounts receivable

Within one year

Within	two	to	five	years

After	five	years

Less:	future	finance	income

Present value

2019

IFRS 9

£m

292.9

566.7

40.2

897.8

(101.4)

798.4

2018

IFRS 9

£m

258.5

529.4

30.9

818.8

(95.2)

723.6

The present values of those payments, net of provisions for impairment, carried in the accounts are:

Amounts receivable

Within one year

Within	two	to	five	years

After	five	years

Present value

Allowance for uncollectible amounts 

Carrying value

2019

IFRS 9

£m

255.8

506.6

36.0

798.4

(6.6)

791.8

2018

IFRS 9

£m

225.5

470.8

27.3

723.6

(4.5)

719.1

2018

IAS 39

£m

259.5

530.2

30.9

820.6

(95.2)

725.4

2018

IAS 39

£m

226.4

471.7

27.3

725.4

(5.0)

720.4

2017

IAS 39

£m

174.9

357.6

17.8

550.3

(58.3)

492.0

2017

IAS 39

£m

151.9

323.8

16.3

492.0

(4.0)

488.0

None of the Group’s finance lease receivables were pledged as collateral for liabilities at 30 September 2019 or 30 September 2018.

23.  

IMPAIRMENT PROVISIONS ON LOANS TO CUSTOMERS

This note sets out information on the Group’s impairment provisioning under IFRS 9 for the loans to customers balances set out in note 20, 
including both finance leases, accounted for under IAS 17, and loans held at amortised cost, accounted for under IFRS 9, as both groups of 
assets are subject to the IFRS 9 impairment requirements. 

The disclosures are set out under the following headings:

•  Basis of provision

• 

Impairments by stage and division

•  Movements in impairment provision in the period

• 

Impairments charged to income

•  Economic inputs to provision calculations

•  Sensitivity analysis

Basis of provision

IFRS 9 requires that impairment is evaluated on an expected credit loss (‘ECL’) basis. ECLs are based on an assessment of the probability of 
default (‘PD’) and loss given default (‘LGD’), discounted to give a net present value. The estimation of ECL should be unbiased and probability 
weighted, considering all reasonable and supportable information, including forward looking economic assumptions and a range of possible 
outcomes. Provision may be based on either twelve month or lifetime ECL, dependant on whether an account has experienced a significant 
increase in credit risk (‘SICR’).

PAGE 186  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCalculation of expected credit loss (‘ECL’)

For  the  majority  of  the  Group’s  loan  assets,  the  ECL  is  generated  using  statistical  models  applied  to  account  data  to  generate  PD  and 
LGD components.

PD on both a twelve month and lifetime basis is estimated based on statistical models for the Group’s most significant asset classes. The PD 
calculation is a function of current asset performance, customer information and future economic assumptions. The structure of the models 
was  derived  through  analysis  of  correlation  in  historic  data,  which  identified  which  current  and  historical  customer  attributes  and  external 
economic variables were predictive of future loss. PD measures are calculated for the full contractual lives of loans with the models deriving  
probabilities that, at a given future date, a loan will be in default, performing or closed. The Group utilised all reasonably available information in 
its possession for this exercise.

LGD for each account is derived by calculating a value for exposure at the point of default (which will include consideration of future interest, 
account charges and receipts) and reducing this for security values, net of likely costs of recovery. These calculations allow for the Group’s 
potential case management activities. This evaluation includes the potential impact of economic conditions at the time of any future default or 
enforcement. The derivation of the significant assumptions used in these calculations is discussed below.

In  certain  asset  classes  a  fully  modelled  approach  is  not  possible.  This  is  generally  where  there  are  few  assets  in  the  class,  where  there  is 
insufficient historical data on which to base an analysis or where certain measures, such as days past due are not useful (e.g. where the loan 
agreement  does  not  require  regular  payments  of  pre-determined  amounts).  In  these  cases,  which  represent  a  small  proportion  of  the  total 
portfolio, alternative approaches are adopted. These rely on internal credit monitoring practices and professional credit judgement.

Notwithstanding  the  mechanical  procedures  discussed  above,  the  Group  will  always  consider  whether  the  process  generates  sufficient 
provision for particular loans, especially large exposures, and will provide additional amounts as appropriate.

Significant Increase in Credit Risk (‘SICR’)

Under IFRS 9, SICR is not defined solely by account performance, but on the basis of the customer’s overall credit position, and this evaluation 
should include consideration of external data. The Group’s aim is to define SICR to correspond, as closely as possible, to that population of 
accounts which are subject to enhanced administrative and monitoring procedures operationally. The Group assesses SICR in its modelled 
portfolios primarily on the basis of the relative difference in an account’s lifetime PD between origination and the reporting date. The levels of 
difference required to qualify as an SICR may differ between portfolios and will depend, to some extent, on the level of risk originally perceived 
and are monitored on an ongoing basis to ensure that this calibrates with actual experience.

It  should  be  noted  that  the  use  of  the  current  PD,  which  includes  external  factors  such  as  credit  bureau  data,  means  that  all  relevant 
information in the Group’s hands concerning the customers present credit position is included in the evaluation, as well as the impact of future 
economic expectations. 

For non-modelled portfolios, the SICR assessment is based on the credit monitoring position of the account in question and for all portfolios a 
number of qualitative indicators which provide evidence of SICR have been considered. 

In all cases accounts which are more than one month in arrears, where this is a meaningful measure, are considered to have an SICR. However, 
in certain loan portfolios, regular monthly payments of pre-set amounts are not required and hence this criterion cannot be used.

The Group uses arrears multiples as a proxy for days past due, as this measure is commonly used in its arrears reporting. A loan will generally be 
one month in arrears from the point it is one day past due until it is thirty days past due.

Definitions of default

As  the  IFRS  9  definition  of  ECL  is  based  on  PD,  default  must  be  defined  for  this  purpose.  The  Group’s  definitions  of  default  for  its  various 
portfolios are aligned to its internal operational procedures and the regulatory definitions of default used internally. In particular, the Group’s 
receiver of rent cases are defined as defaulted for modelling purposes as the behaviour of the case after that point is significantly influenced 
by internal management decisions. 

IFRS 9 provides a rebuttable presumption that an account is in default when it is ninety days overdue and this was used as the basis of the 
Group’s  definition.  A  combination  of  qualitative  and  quantitative  measures  were  used  in  developing  the  definitions.  These  include  account 
management activities and internal statuses. 

Credit Impaired loans

IFRS 9 defines a credit impaired account as one where an account has suffered one or more events which has had a detrimental effect on future 
cash flows. It is thus a backward-looking definition, rather than one based on future expectations.

Credit impaired assets are identified either through quantitative measures or by operational status. Designations of accounts for regulatory 
capital purposes are also taken into account. Assets may also be assigned to Stage 3 if they are identified as credit impaired as a result of 
management review processes.

All  loans  which  are  in  the  process  of  enforcement,  from  the  point  where  this  becomes  the  administration  strategy,  are  classified  as 
credit impaired.

During the year the Group revised certain of its default definitions for regulatory purposes. Where appropriate, IFRS 9 definitions have been 
amended to harmonise with the new definition and hence the staging at 1 October 2018 set out below differs from that presented in the Group’s 
transition report.

PAGE 187  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsAs a result of this harmonisation all default cases are considered to be credit impaired, including all receiver of rent cases and all cases with 
at  least  one  payment  more  than  ninety  days  overdue,  even  where  such  cases  are  being  managed  in  the  expectation  of  realising  all  of  the 
carrying balance. In order to provide better information for users, additional analysis of credit impaired accounts has been presented below 
distinguishing between receiver of rent account, accounts subject to realisation / enforcement procedures and long term managed accounts, 
all of which are treated as credit impaired.

IFRS 9 Staging

IFRS 9 calculations and related disclosures require loan assets to be divided into three stages, with accounts which were credit impaired on 
initial recognition representing a fourth class.

The three classes comprise: those where there has been no SICR since advance or acquisition (Stage 1); those where there has been a SICR 
(Stage 2); and loans which are impaired (Stage 3).

• 

• 

 On initial recognition, and for assets where there has not been an SICR, provisions will be made in respect of losses resulting from the level 
of credit default events expected in the twelve months following the balance sheet date

 Where a loan has experienced an SICR, whether or not the loan is considered to be credit impaired, provisions will be made based on the 
ECLs over the full life of the loan 

• 

For credit impaired assets, provisions will also be made on the basis of lifetime ECLs

For assets which were ‘Purchased or Originated as Credit Impaired’ (‘POCI’) accounts (i.e. considered as credit impaired at the point of first 
recognition), such as certain of the Group’s acquired assets in Idem Capital, the carrying valuation is based on expected cash flows discounted 
by the EIR determined at the point of acquisition.

Impairments by stage

An analysis of the Group’s loan portfolios between the stages defined above is set out below.

Stage 1

£m

Stage 2*

Stage 3*

£m

£m

9,847.7

1,376.7

158.2

11,382.6

(0.4)

(5.4)

(0.2)

(6.0)

9,847.3

1,371.3

158.0

11,376.6

378.2

64.6

15.7

458.5

(2.0)

(1.3)

(0.4)

(3.7)

376.2

63.3

15.3

454.8

129.3

8.2

30.4

167.9

(24.4)

(4.0)

(3.8)

(32.2)

104.9

4.2

26.6

135.7

-

0.39%

0.13%

0.05%

0.53%

2.01%

2.55%

0.81%

18.87%

48.78%

12.50%

19.18%

30 September 2019

Gross loan book

Mortgages

Commercial Lending

Idem Capital

Total

Impairment provision

Mortgages

Commercial Lending

Idem Capital

Total

Net loan book

Mortgages

Commercial Lending

Idem Capital

Total

Coverage ratio

Mortgages 

Commercial Lending

Idem Capital

Total

PAGE 188  •  The Accounts

POCI

£m

15.7

13.3

190.0

219.0

-

-

-

-

15.7

13.3

190.0

219.0

-

-

-

-

Total

£m

10,370.9

1,462.8

394.3

12,228.0

(26.8)

(10.7)

(4.4)

(41.9)

10,344.1

1,452.1

389.9

12,186.1

0.26%

0.73%

1.12%

0.34%

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts1 October 2018

Gross loan book

Mortgages

Commercial Lending

Idem Capital

Total

Impairment provision

Mortgages

Commercial Lending

Idem Capital

Total

Net loan book

Mortgages

Commercial Lending

Idem Capital

Total

Coverage ratio

Mortgages 

Commercial Lending

Idem Capital

Total

Stage 1

£m

Stage 2*

Stage 3*

£m

£m

9,961.6

1,106.4

206.1

11,274.1

(0.3)

(4.2)

(0.4)

(4.9)

9,961.3

1,102.2

205.7

11,269.2

-

0.38%

0.19%

0.04%

369.9

8.2

19.7

397.8

(1.7)

(0.4)

(0.5)

(2.6)

368.2

7.8

19.2

395.2

0.46%

4.88%

2.54%

0.65%

142.4

5.8

40.0

188.2

(34.1)

(2.0)

(10.6)

(46.7)

108.3

3.8

29.4

141.5

23.95%

34.48%

26.50%

24.81%

* 

Stage 2 and 3 balances are analysed in more detail below.

Finance leases included above, analysed by staging, were:

30 September 2019

Gross loan book

Impairment provision

Net loan book

1 October 2018

Gross loan book

Impairment provision

Net loan book

Stage 1

£m

734.2

(3.2)

731.0

637.5

(2.6)

634.9

Stage 2

£m

Stage 3

£m

21.0

(0.7)

20.3

8.2

(0.3)

7.9

5.7

(2.7)

3.0

5.1

(1.6)

3.5

POCI

£m

11.7

17.5

265.5

294.7

-

-

-

-

11.7

17.5

265.5

294.7

-

-

-

-

POCI

£m

37.5

-

37.5

72.8

-

72.8

Total

£m

10,485.6

1,137.9

531.3

12,154.8

(36.1)

(6.6)

(11.5)

(54.2)

10,449.5

1,131.3

519.8

12,100.6

0.34%

0.58%

2.16%

0.45%

Total

£m

798.4

(6.6)

791.8

723.6

(4.5)

719.1

In terms of the Group’s credit management processes, Stage 1 cases will fall within the appropriate customer servicing functions and Stage 2 
cases will be subject to account management arrangements. Stage 3 cases will include both those subject to recovery or similar processes and 
those which, though being managed on a long-term basis, are included with defaulted accounts for regulatory purposes. However, these broad 
categorisations may vary between different product types.

POCI balances included in the Commercial Lending segment arise principally from acquired businesses, where those assets were identified as 
credit impaired at the point of acquisition when the acquired portfolios as a whole were evaluated. 

Idem Capital loans include acquired consumer and motor finance loans together with legacy (originated pre-2010) second charge mortgage and 
unsecured consumer loans. Legacy assets and acquired loans which were performing on acquisition are included in the staging analysis above. 
Acquired portfolios which were largely non-performing at acquisition, and which were purchased at a deep discount to face value are shown 
as POCI assets above. Although no provision is shown above for such assets, the effect of the discount on purchase is included in the gross 
value ensuring that the carrying value is substantially less than the current balances due from customers and the level of cover is considerable.

PAGE 189  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsAnalysis of Stage 2 loans 

The table below analyses the accounts in Stage 2 between those not more than one month in arrears where an SICR has nonetheless been 
identified from other information and accounts more than one month in arrears, which are automatically deemed to have an SICR.

Coverage for Stage 2 cases remains broadly similar year-on-year in both the Mortgages and Idem Capital divisions. Within the Commercial Lending 
division, the ‘<1 month’ total in 2019 includes increased balances from the maturing structured lending and development finance portfolios, 
where security levels are high and hence provision requirements are generally lower than for other businesses within the division. The ‘>1 month 
<=3 months’ total in Commercial Lending includes very few cases and hence the coverage ratio may vary depending on the cases currently 
in progress.

< 1 month
arrears

> 1 <= 3 months 
arrears

£m

£m

336.3

57.2

7.7

401.2

(1.3)

(1.0)

(0.2)

(2.5)

335.0

56.2

7.5

398.7

0.39%

1.75%

2.60%

0.62%

41.9

7.4

8.0

57.3

(0.7)

(0.3)

(0.2)

(1.2)

41.2

7.1

7.8

56.1

1.67%

4.05%

2.50%

2.09%

Total

£m

378.2

64.6

15.7

458.5

(2.0)

(1.3)

(0.4)

(3.7)

376.2

63.3

15.3

454.8

0.53%

2.01%

2.55%

0.81%

30 September 2019

Gross loan book

Mortgages

Commercial Lending

Idem Capital

Total

Impairment provision

Mortgages

Commercial Lending

Idem Capital

Total

Net loan book

Mortgages

Commercial Lending

Idem Capital

Total

Coverage ratio

Mortgages

Commercial Lending

Idem Capital

Total

PAGE 190  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts< 1 month
arrears

> 1 <= 3 months 
arrears

£m

£m

306.3

4.0

8.8

319.1

(0.8)

(0.1)

(0.2)

(1.1)

305.5

3.9

8.6

318.0

0.26%

2.50%

2.27%

0.34%

63.6

4.2

10.9

78.7

(0.9)

(0.3)

(0.3)

(1.5)

62.7

3.9

10.6

77.2

1.42%

7.14%

2.75%

1.91%

Total

£m

369.9

8.2

19.7

397.8

(1.7)

(0.4)

(0.5)

(2.6)

368.2

7.8

19.2

395.2

0.46%

4.88%

2.54%

0.65%

1 October 2018

Gross loan book

Mortgages

Commercial Lending

Idem Capital

Total

Impairment provision

Mortgages

Commercial Lending

Idem Capital

Total

Net loan book

Mortgages

Commercial Lending

Idem Capital

Total

Coverage ratio

Mortgages

Commercial Lending

Idem Capital

Total

PAGE 191  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsAnalysis of Stage 3 loans 

The table below analyses the accounts in Stage 3 between accounts in the process of enforcement or where full recovery is considered unlikely 
(‘Realisations’ in the table), loans being managed on a long term basis where full recovery is possible but which are considered in default for 
regulatory purposes and buy-to-let mortgages where a receiver of rent (‘RoR’) has been appointed by the Group to manage the property on the 
customer’s behalf. RoR accounts in Stage 3 may be fully up-to-date with full recovery possible. These accounts are included in Stage 3 as they 
are classified as defaulted for regulatory purposes.

Coverage for Stage 3 Mortgages has reduced over the year as a number of heavily provided legacy receiver of rent cases have been resolved, 
as discussed further below. The coverage ratio for Commercial Lending is subject to large fluctuations, as the number and absolute value of 
Stage 3 cases are relatively low and hence the specific details of individual cases will influence the ratio. In Idem Capital, the principal impact on 
the values shown below was a major operational review of legacy balances during the year which resulted in a change in the collection strategy 
and a consequent writing off of a large proportion of the balances shown at 1 October 2018.

> 3 month 
arrears

£m

RoR managed

Realisations

£m

£m

Total

£m

129.3

8.2

30.4

167.9

(24.4)

(4.0)

(3.8)

(32.2)

104.9

4.2

26.6

135.7

14.7

6.5

4.4

25.6

(4.7)

(3.5)

(1.9)

(10.1)

10.0

3.0

2.5

15.5

31.97%

53.85%

43.18%

39.45%

18.87%

48.78%

12.50%

19.18%

8.3

1.7

26.0

36.0

(0.4)

(0.5)

(1.9)

(2.8)

7.9

1.2

24.1

33.2

4.82%

29.41%

7.31%

7.78%

106.3

-

-

106.3

(19.3)

-

-

(19.3)

87.0

-

-

87.0

18.16%

-

-

18.16%

30 September 2019

Gross loan book

Mortgages

Commercial Lending

Idem Capital

Total

Impairment provision

Mortgages

Commercial Lending

Idem Capital

Total

Net loan book

Mortgages

Commercial Lending

Idem Capital

Total

Coverage ratio

Mortgages

Commercial Lending

Idem Capital

Total

PAGE 192  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts1 October 2018

Gross loan book

Mortgages

Commercial Lending

Idem Capital

Total

Impairment provision

Mortgages

Commercial Lending

Idem Capital

Total

Net loan book

Mortgages

Commercial Lending

Idem Capital

Total

Coverage ratio

Mortgages

Commercial Lending

Idem Capital

Total

> 3 month 
arrears

£m

RoR managed

Realisations

£m

£m

5.0

1.1

29.0

35.1

-

(0.4)

(1.7)

(2.1)

5.0

0.7

27.3

33.0

116.3

-

-

116.3

(26.8)

-

-

(26.8)

89.5

-

-

89.5

21.1

4.7

11.0

36.8

(7.3)

(1.6)

(8.9)

(17.8)

13.8

3.1

2.1

19.0

Total

£m

142.4

5.8

40.0

188.2

(34.1)

(2.0)

(10.6)

(46.7)

108.3

3.8

29.4

141.5

-

36.36%

5.86%

5.98%

23.04%

-

-

23.04%

34.60%

34.04%

80.91%

48.37%

23.95%

34.48%

26.50%

24.81%

The security values available to reduce exposure at default in the calculation shown above for stage 3 accounts are set out below. The estimated 
value of the security represents, for each account, the lesser of the valuation estimate and the exposure at default in the Central scenario. 
Security values are based on the most recent valuation of the relevant asset held by the Group, indexed or depreciated as appropriate.

First mortgages

Second mortgages

Asset	finance

Motor	finance

2019

IFRS 9

£m

65.7

14.0

2.2

1.0

82.9

2018

IFRS 9

£m

69.6

17.4

1.0

0.9

88.9

The RoR managed accounts are being managed to ensure the optimal resolution for landlords, tenants and lenders and this long-term, stable 
situation underpinned their treatment as not impaired under IAS 39, but the existence of the RoR arrangement causes the accounts to be 
treated as defaulted for regulatory purposes. The Group’s RoR arrangements are described in more detail below.

Idem Capital balances with over three months arrears comprise principally second charge mortgage accounts originated over ten years ago 
which  have  been  over  three  months  in  arrears  for  some  time.  These  accounts  are  generally  making  regular  payments  and  have  significant 
levels of equity in the underlying property which reduces the required provision to the value shown above. It is expected that a high proportion 
of  these  accounts  will  eventually  redeem  naturally,  either  on  the  sale  of  the  property  or  by  the  satisfaction  of  the  amount  due  through 
instalment payments.

PAGE 193  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBuy-to-let receiver of rent cases (Stage 3)

Where a buy-to-let mortgage customer in England or Wales falls into arrears on their account the Group has the power to appoint a receiver of 
rent under the Law of Property Act. The receiver will then manage the property on behalf of the customer, collecting rents and remitting them 
to make payments on the account. While the receiver has the power to sell the property, in many cases they will operate it as a buy-to-let on at 
least a short to medium term basis, potentially longer, depending on the individual circumstances of the case. This causes less disruption to the 
tenants and may result in the mortgage account returning to performing status and the property being handed back to the customer.

The  following  table  analyses  the  number  and  gross  carrying  value  of  RoR  managed  accounts  shown  above  by  the  date  of  the  receivers’ 
appointment, illustrating this position.

30 September 2019

1 October 2018

No.

£m

No.

£m

Managed accounts

Appointment date

2010 and earlier

2011 to 2013

2014 to 2016

2016 and later

Total managed accounts

Accounts in the process of realisation

402

86

31

84

603

80

683

70.5

17.3

4.5

14.0

106.3

11.9

118.2

464

107

40

44

655

115

770

Receiver of rent accounts in the process of realisation at the period end are included under that heading.

Movements in impairment provision by stage

The movements in the impairment provision calculated under IFRS 9, analysed by business segments, are set out below.

At transition – 1 October 2018

Provided in period

Amounts written off

Assets derecognised

At 30 September 2019

Mortgages

Commercial
Lending

Idem
Capital

£m

36.1

1.2

(6.5)

(4.0)

26.8

£m

6.6

7.2

(3.1)

-

10.7

£m

11.5

0.3

(7.4)

-

4.4

83.0

21.8

5.9

5.6

116.3

16.9

133.2

Total

£m

54.2

8.7

(17.0)

(4.0)

41.9

Accounts  are  considered  to  be  written  off  for  accounting  purposes  if  a  balance  remains  once  standard  enforcement  processes  have  been 
completed, subject to any amount retained in respect of expected salvage receipts. This has no effect on the net carrying value, only on the 
amounts reported as gross loan balances and accumulated impairment provisions.

At 30 September 2019 enforceable contractual balances of £9.0m were outstanding on non-POCI assets written off in the period. This will 
exclude those accounts where a full and final settlement was agreed and those where the contractual terms do not permit any further action. 
Enforceable balances will be kept under review for operational purposes but no amounts will be recognised in respect of such accounts unless 
further cash is received or there is a strong expectation that it will be.

PAGE 194  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsA more detailed analysis of these movements by IFRS 9 stage on a consolidated basis for the year ended 30 September 2019 is set out below.

Loss allowance at 1 October 2018

New assets originated or purchased

Changes in loss allowance

Transfer to stage 1

Transfer to stage 2

Transfer to stage 3

Changes due to credit risk

  Write offs

Assets derecognised

Changes in models/parameters

Loss allowance at 30 September 2019

Stage 1

Stage 2

Stage 3

£m

4.9

4.4

0.5

(0.3)

(0.5)

(3.1)

-

(0.1)

0.2

6.0

£m

2.6

-

(0.5)

0.4

(0.4)

3.0

-

(1.7)

0.3

3.7

£m

46.7

-

-

(0.1)

0.9

5.2

(17.0)

(2.2)

(1.3)

32.2

POCI

£m

-

-

-

-

-

-

-

-

-

-

Total

£m

54.2

4.4

-

-

-

5.1

(17.0)

(4.0)

(0.8)

41.9

The principal factors generating the reduction in the loss allowance in the period are the derecognition of the PM12 assets, shown above as 
‘assets derecognised’, a major account review exercise relating to unsecured legacy assets, resulting in the cessation of collection on a large 
number of accounts and a write off of £5.8m, and realisations on RoR cases where provisions of £7.3m were utilised.

The movements in the Loans to Customers balances in respect of which these loss allowances have been made are set out below.

Stage 2

Stage 3

£m

397.8

-

(97.5)

243.4

(18.6)

(30.0)

-

(39.4)

-

2.8

458.5

(3.7)

454.8

£m

188.2

-

(3.3)

(3.4)

45.7

(29.6)

-

(14.1)

(17.0)

1.4

167.9

(32.2)

POCI

£m

294.7

4.1

-

-

-

(110.1)

(2.7)

(14.7)

-

47.7

219.0

-

Total

£m

12,154.8

2,447.3

-

-

-

(1,755.8)

(2.7)

(705.0)

(17.0)

106.4

12,228.0

(41.9)

135.7

219.0

12,186.1

Balances at 1 October 2018

New assets originated or purchased

Changes in staging

Transfer to stage 1

Transfer to stage 2

Transfer to stage 3

Redemptions and repayments

Goodwill adjustment (note 66)

Assets derecognised

Write offs

Other changes

Balance at 30 September 2019

Loss allowance

Carrying value

Stage 1

£m

11,274.1

2,443.2

100.8

(240.0)

(27.1)

(1,586.1)

-

(636.8)

-

54.5

11,382.6

(6.0)

11,376.6

Other changes includes interest and similar charges

PAGE 195  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Impairments charged to income

The amounts charged to the profit and loss account in the period are analysed as follows

Mortgages

Commercial 
Lending

Idem Capital

2019
 IFRS 9

2018 
IAS 39

£m

1.2

(0.2)

1.0

1.0

-

1.0

£m

7.2

-

7.2

2.8

4.4

7.2

£m

0.3

(0.5)

(0.2)

(0.2)

-

(0.2)

£m

8.7

(0.7)

8.0

3.6

4.4

8.0

£m

9.1

(1.7)

7.4

5.6

1.8

7.4

Provided in period

Recovery of written off amounts

Of which

Loan accounts

Finance leases

Economic impacts

Impairment provision under IFRS 9 is calculated on a forward-looking ECL basis, based on expected economic conditions in multiple internally 
coherent scenarios. The Group uses four distinct economic scenarios chosen to represent the range of possible outcomes and allow for the 
impact of economic asymmetry in the calculations. 

As the Group does not have an internal economics function, in developing its economic scenarios it considers analysis from reputable external 
sources to form a general market consensus which informs its central scenario. These sources include forecasts produced by the Office of 
Budget Responsibility (‘OBR’) and the PRA as well as private sector economic research bodies.

The outlook in the central scenario at 30 September 2019 is broadly similar to that a year earlier, although both the forecast level of bank rates 
and consumer lending growth are reduced, reflecting a more pessimistic economic outlook. However, the house price growth forecast over the 
five year period is a little stronger.

The central scenario is the economic forecast used within the Group for planning purposes and represents its expectation of the most likely 
outcome. The upside and downside scenarios are less likely variants developed from this base case. The final scenario represents a protracted 
slump and is derived from the Bank of England’s annual stress testing scenarios. Each scenario comprises a number of economic parameters 
and while models for different portfolios may not use all of the variables, the set, as a whole, is defined for the Group and must be consistent.

The Group defines its upside and downside scenarios by reference to the central scenario. It is therefore necessary for management to consider 
the relative weightings that should apply to each of these scenarios when ECLs are calculated. At 30 September 2019, the directors considered 
the movements already reflected in the scenarios and the levels of uncertainty in the UK political and economic climate more generally and 
concluded that, while the central scenario still provided an appropriate basis for planning purposes, the downside risks had increased over the 
twelve months. The directors therefore determined that the weighting attributed to the downside scenario should be increased, and that to the 
upside scenario reduced. 

The economic variables comprising each scenario, and their projected average rates of increase (or decrease) for the first five years of the 
forecast period are set out below.

30 September 2019

Weighting applied

Economic driver

Gross Domestic Product (‘GDP’) (increase)

House Price Index (‘HPI’) (increase)

Bank Base Rate (‘BBR’)

Consumer	Price	Inflation	(‘CPI’)

Unemployment (rate)

Secured lending (annual change)

Consumer credit (annual change)

PAGE 196  •  The Accounts

Central
scenario

40%

Upside
scenario

20%

Downside
scenario

Severe downside
scenario

35%

5%

1.7%

3.3%

0.8%

2.1%

3.9%

3.6%

6.1%

2.2%

5.5%

1.9%

1.8%

3.5%

4.2%

7.6%

1.0%

(0.1)%

0.5%

2.5%

5.6%

2.7%

3.8%

(0.1)%

(5.3)%

0.0%

3.1%

8.0%

1.4%

0.3%

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts1 October 2018

Weighting applied

Economic driver

Gross Domestic Product (‘GDP’) (increase)

House Price Index (‘HPI’) (increase)

Bank Base Rate (‘BBR’)

Consumer	Price	Inflation	(‘CPI’)

Unemployment (rate)

Secured lending (annual change)

Consumer credit (annual change)

Sensitivity

Central
scenario

40%

Upside
scenario

30%

Downside
scenario

Severe downside
scenario

25%

5%

1.6%

3.0%

1.2%

2.1%

3.9%

3.2%

8.6%

2.0%

5.1%

1.7%

1.8%

3.6%

3.6%

10.5%

0.9%

(0.3)%

0.7%

2.6%

5.7%

2.5%

5.3%

(0.1)%

(5.2)%

0.0%

3.3%

8.3%

1.5%

0.6%

The calculation of impairment provision under IFRS 9 is subject to a variety of uncertainties arising from assumptions, forecasts and expectations 
about future events and conditions. To illustrate the impact of these uncertainties, sensitivity calculations have been performed for some of 
the most significant.

Economic conditions

If the weightings of the economic scenarios were altered to weight the upside scenario at 10%, the central scenario at 40%, the downside 
scenario  at  45%  and  the  severe  downside  at  5%,  the  effect  would  be  to  increase  buy-to-let  provisions,  the  most  significant  part  of  the 
impairment provision, by £0.9m, from £26.5m to £27.4m.

Significant increase in credit risk

The most important driver of SICR is relative PD. If all PDs were increased by 10%, loans with a gross value of £25.8m would transfer from 
stage 1 to stage 2, and the total provision would increase by £0.6m from the effects of higher expected losses and the impact of providing for 
expected lifetime losses, rather than 12-month losses on the additional stage 2 cases.

Value of security

The principal assumptions impacting on loss given default are the estimated security values. If the rate of growth in house prices assumed by 
the model were halved, ignoring any PD effects, then the provision for the Group’s first and second mortgages assets under the central scenario 
would increase by £5.5m.

Receiver of rent

The majority of receiver of rent cases, which are included in stage 3, are managed long-term and therefore their assumed realisation date has 
an important impact on the provision calculation. If the assumed rate of realisations was increased by 20%, the impairment provision in the 
central scenario would increase by £0.7m.

Superseded disclosures

Further information relating to comparative disclosures under IAS 39 which are no longer relevant under IFRS 9 is included in note 54(c).

PAGE 197  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts24.  

DERIVATIVE FINANCIAL INSTRUMENTS AND HEDGE ACCOUNTING

Introduction

The Group uses derivative financial instruments such as interest rate swaps for risk management purposes only. Each such derivative contract 
is entered into for economic hedging purposes to manage a particular identified risk (as described in notes 56 to 60) and any gains or losses 
arising are incidental to this objective. No trading in derivative financial instruments is undertaken.

Hedge accounting is applied where appropriate, though some derivatives, while forming part of an economic hedge relationship, do not qualify 
for this accounting treatment under the IAS 39 rules, particularly where the hedged risk relates to an off balance sheet item. In other cases, 
hedge accounting has not been adopted either because natural accounting offsets are expected or because complying with the IAS 39 hedge 
accounting rules would be particularly onerous.

The Group’s hedging arrangements can be analysed between:

• 

 Fair  value  hedges  of  portfolio  interest  rate  risk,  which  are  used  to  manage  the  interest  rate  risk  inherent  in  fixed  rate  lending  and 
deposit taking

•  Cash flow hedges, which are used to manage the foreign exchange and interest rate risk inherent in its currency borrowings

An economic hedge of interest rate risk in fixed rate lending will also address pipeline exposures, where future lending at a given fixed rate is 
anticipated. However, such arrangements do not qualify as hedges for accounting purposes.

In addition, the Group utilises currency derivatives to hedge its exposure on the small amount of its lending denominated in foreign currencies.

The analysis below splits derivatives between those accounted for within portfolio fair value hedges, or as cash flow hedges and those which, 
despite representing an economic hedge, are not accounted for as hedges. There were no individual interest rate risk hedging arrangements in 
place either in the year ended 30 September 2019 or the preceding year.

Derivatives in accounting hedge relationships

Fair value hedges

Interest rate swaps

Fixed	to	floating

Floating	to	fixed

Cash	flow	hedges

Cross-currency basis swaps

Dollar-sterling

Euro-sterling

Total derivatives in hedge accounting relationships

Other derivatives

Interest rate swaps

Currency futures

Total recognised derivative assets/(liabilities)

2019

Assets

£m

2019

Liabilities

£m

2018

Assets

£m

2018

Liabilities

£m

0.2

7.6

7.8

274.6

308.1

582.7

590.5

1.9

-

592.4

(78.3)

(0.2)

(78.5)

-

-

-

(78.5)

(2.0)

-

(80.5)

22.0

1.9

23.9

424.6

405.1

829.7

853.6

2.1

-

855.7

(1.1)

(3.4)

(4.5)

-

-

-

(4.5)

(0.2)

-

(4.7)

The credit risk inherent in the derivative financial assets shown above is discussed in note 57.

PAGE 198  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts	
	
	
	
 
 
 
 
a) 

Fair value hedges

Background and hedging objectives

The Group’s fair value hedges of portfolios of interest rate risk (‘macro hedges’) arise from its management of the interest rate risk inherent in 
its fixed rate lending and deposit taking activities. These activities would expose the Group to movement in market interest rates if not hedged. 

This  position  arises  naturally  where  fixed  rate  loans  are  funded  with  floating  or  variable  rate  borrowings,  as  in  the  Group’s  securitisation 
transactions, but may also arise where retail deposit funding is used. Where possible the Group takes advantage of natural hedging between 
fixed rate assets and deposits, but it is unlikely that a precise match for value and tenor of the instruments could be achieved leaving unmatched 
items on both sides. This is referred to as repricing risk and controlled within limits under the Group’s interest rate risk management process, 
described in note 59. In order to manage these exposures, they are hedged with financial derivatives and form part of the Group’s portfolio 
hedging arrangements. Repricing risk is monitored regularly to ensure mismatches or gaps remain within limits set by policy.

Responsibility to direct and oversee structural risk management has been delegated by the Board to ALCO. A hedging strategy is developed for 
each fixed product considering behavioural characteristics, such as whether a customer is likely to prepay before contractual maturity. This is 
reviewed from time to time with any changes agreed with ALCO.

In order to manage potential exposure to increases in interest rates it may be necessary to undertake pre-hedging of fixed rate assets in the 
pipeline. Interest rate swaps used to hedge pipeline loan exposures, which are not yet recognised on the balance sheet, can cause unmatched 
fair  value  costs  or  credits  to  arise  until  both  sides  of  the  hedge  can  be  recognised  within  the  interest  rate  portfolio  hedging  arrangement, 
generally a few months after the inception of the derivative contract.

In managing interest rate exposure, Treasury may use interest rate swaps, forward rate agreements, swaptions or interest rate caps and floors. 
However, interest rate swaps are the most generally used instruments.

This policy creates two macro hedges:

• 

• 

 The ‘loan hedge’ matching fixed rate buy-to-let mortgage assets with interest rate swaps to convert the interest receivable to a floating rate

 The ‘deposit hedge’ matching fixed rate deposits with interest rate swaps which operates in the opposite direction, converting the fixed rate 
interest payable to floating rate amounts 

The Group is in the process of changing the principal sterling reference rate used in its interest rate risk management framework from LIBOR 
to SONIA.  

Where fixed rate assets or liabilities have been hedged with interest rate swaps, these currently mostly reference three-month LIBOR. During 
the year, the Group entered into SONIA swaps to hedge fixed rate assets funded in PM26, a SONIA-linked securitisation transaction. As the 
Group transitions away from LIBOR it is expected that all new hedging will eventually reference SONIA. For existing swaps referencing LIBOR 
that have a maturity beyond December 2021 (the date LIBOR is expected to become unavailable), the Group is closely following developments. 
The  International  Swaps  and  Derivative  Association  (‘ISDA’),  the  trade  organisation  for  derivatives,  are  consulting  in  developing  fall  backs 
and revisions to documentation that counterparties can sign to transition to SONIA. The proposals are expected to be finalised by calendar 
year-end, with implementation in 2020.

The designation of the two macro hedges is updated, on a month by month basis, using software which compares the overall tenor, value and 
rate positions to match the expected fair value movement of the swaps with the expected interest rate risk related movement in the fair value 
of the relevant assets or liabilities over the designation period as closely as possible. The software applies regression analysis techniques to the 
potential impact of changes in expected interest rates over the designation period to maximise expected hedge effectiveness on a prospective 
basis. The value of the portfolio of loans or deposits selected is then designated, as a monetary amount of interest rate risk, as the hedged item, 
while the portfolio of swaps selected are designated as the hedging instruments. 

Any swaps not selected in this process are disclosed as derivatives not in hedging relationships.

At the end of each designation period the Group will assess the effectiveness of each hedge retrospectively, based on fair value movements 
(relating to interest rate risk components only) which have actually occurred in the period. Movements are compared to pre-determined test 
thresholds, using regression techniques, to determine whether the hedge was effective in the period.

Ineffectiveness

The Group has identified the following possible sources of hedge ineffectiveness in its portfolio hedges of interest rate risk:

• 

• 

 The maturity profile of the hedging instruments may not exactly match that of the hedged items, particularly where hedged items settle 
early

 The use of derivatives as a hedge of interest rate risk additionally exposes the Group to the derivative counterparties’ credit risk, which is 
not matched in the hedged item. This risk is minimised by transacting only with high quality counterparties and through collateralisation 
arrangements (as described in note 57).

•  The use of different discounting curves in measuring fair value changes in the hedged items and hedging instruments

•  Difference in the timing of interest payments on the hedged items and settlements on the hedging instruments

These sources of ineffectiveness are minimised by the portfolio matching process, which seeks to match the terms of the items as closely 
as possible.

In addition to the hedging ineffectiveness described above, group profit will also be affected by the fair value movements of interest rate swap 
agreements which were entered into as part of the Group’s interest rate risk hedging strategy, but failed to find a match in the hedging portfolio.

PAGE 199  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
Hedging Instruments

The hedging portfolios at 30 September 2019 and 30 September 2018 consist of a large number of sterling denominated swaps. Settlement 
on all swaps is generally quarterly where:

•  One payment is calculated based on a fixed rate of interest and the nominal value of the swap

• 

 An opposite payment is calculated based on the same nominal value but using a floating interest rate set at a fixed margin over a reference 
rate, LIBOR or SONIA

The Group pays fixed rate and receives floating when hedging exposures from fixed rate assets (in the loan hedge). Conversely, the Group pays 
floating rate and receives fixed rate when hedging fixed rate deposits, in the deposit hedge.

The principal terms of the hedging instruments are set out below, analysed between the two directions of the swap.

Average	fixed	notional	interest	rate

Average notional margin over LIBOR

Average notional margin over SONIA

Notional principal value

LIBOR swaps

SONIA swaps

Maturing

  Within one year

Between one and two years

Between	two	and	five	years

  More than 5 years

2019

2018

Deposit Hedge

Loan Hedge

Deposit Hedge

Loan Hedge

0.83%

1.04%

0.75%

1.00%

-

-

£m

1,619.0

-

1,619.0

805.5

449.5

364.0

-

1,619.0

-

-

£m

4,304.5

486.8

4,791.3

465.4

595.2

3,554.7

176.0

4,791.3

-

-

£m

1,592.5

-

1,592.5

1,412.0

80.5

100.0

-

1,592.5

-

-

£m

3,161.4

-

3,161.4

814.6

218.8

2,128.0

-

3,161.4

Fair value

7.5

(78.2)

(1.5)

20.9

The increased levels of hedging shown above arise from the growth in both the loan and deposit books. The changes in fair value are a result of 
moves in market implied interest rates compared to the rates on the fixed legs of the swaps.

PAGE 200  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
	
	
 
Accounting impacts

Movements affecting the portfolio fair value hedges during the year are set out below.

Hedging instruments

Interest rate swaps

Included	in	derivative	financial	assets

Included	in	derivative	financial	liabilities

2019

2018

Deposit Hedge

Loan Hedge

Deposit Hedge

Loan Hedge

£m

£m

£m

£m

7.6

(0.1)

7.5

0.2

(78.4)

(78.2)

1.9

(3.4)

(1.5)

22.0

(1.1)

20.9

Notional principal value

1,619.0

4,791.3

1,592.5

3,161.4

Change in fair value used in calculating hedge ineffectiveness

7.9

(98.5)

(0.4)

15.1

Hedged  items

Fixed rate deposits

Monetary amount of risk relating to Retail Deposits

1,473.7

-

1,446.7

-

Fixed rate loans

Monetary amount of risk relating to Loans to Customers

-

4,834.8

-

3,141.3

Accumulated amount of fair value hedge adjustments included on 
balance sheet (notes 20 and 31)*

Of which: amounts related to discontinued hedging relationships 
being amortised

Change in fair value used in recognising hedge ineffectiveness

(3.9)

-

(8.1)

64.2

(8.8)

92.2

Hedge ineffectiveness recognised

Included in fair value (losses) / gains in the profit and loss account

(0.2)

(6.3)

4.2

-

0.6

0.2

(24.1)

(5.0)

(14.0)

1.1

* 

 Under the IAS 39 rules relating to fair value hedge accounting for portfolios of interest rate risk, the change in the fair value of the hedged items attributable to the hedged risk is shown as 
‘fair value adjustments from portfolio hedging’ next to the carrying value of the hedged assets or liabilities in the appropriate note.

b) 

  Cash flow hedging

Background and hedging objectives

The Group has entered into cross-currency basis swap agreements which form part of its securitisation arrangements, providing an economic 
hedge against financial risks inherent in the deal structures, as described below. Such relationships have been designated as cash flow hedges 
for accounting purposes.

In any securitisation where asset backed floating rate notes (‘FRNs’) are issued in currency (US dollars or euros), a currency and interest rate 
mismatch between assets and liabilities would exist, exposing the securitisation and the Group to both foreign exchange and interest basis risk. 

This would preclude such a deal from attaining a AAA rating for its senior debt. To address that issue, in each deal a bespoke cross-currency 
basis swap was written, with the swap being an asset or liability of the relevant SPV company.

The effect of these swaps is to translate the required currency payments, both principal and interest to sterling payments, based on a fixed rate 
of exchange. They also translate the reference rate of interest on the notes from a dollar LIBOR or EURIBOR basis to a sterling LIBOR basis. This 
effectively eliminates the foreign exchange and interest rate basis risks with respect to these instruments.

In order to achieve a AAA rating for the deal, the swaps must themselves be capable of this level of rating. Therefore, the deal conditions specify 
that only high quality counterparties may be used, and that where there is deterioration in credit quality of the counterparty, collateral must be 
posted. The collateral requirement is supervised by the independent third-party rating agencies.

PAGE 201  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsHedging instruments

Under these swap agreements

• 

• 

• 

• 

 The Group will make quarterly payments of principal and floating rate interest in sterling and receive equivalent amounts of principal and 
floating rate interest, in currency (either US Dollars or Euros), translated at an exchange rate fixed on inception

 Settlement of both the cross-currency basis swaps and the notes to which they relate takes place on the same date. The Group makes a 
single payment in sterling to the swap provider who will make the corresponding swap payment in currency to the external principal paying 
agent. The principal paying agent will use these funds immediately to make the payments required on the currency notes

 The  nominal  amount  of  the  swaps  is  adjusted  automatically,  quarter  by  quarter,  such  that  it  always  amortises  in  line  with  the  quarterly 
payments of principal made on the currency notes (a ‘balance guarantee’ feature)

 Floating rate interest on the sterling (pay) leg of the swaps is set with reference to three-month sterling LIBOR, with floating rate interest on 
the currency (receive) legs set by reference to equivalent currency rates

•  The payment and repricing dates are the same (to the day) for the swaps as for their underlying notes

•  The swaps must remain in place for as long as the notes are outstanding

The principal terms of the hedging instruments (the cross-currency basis swaps) are summarised below.

Average	fixed	exchange	rate

Average margin over LIBOR on interest payable

Average margin over US dollar LIBOR / EURIBOR on interest receivable

Notional Principal value (£m)

Fair value (£m)

Average remaining term (years)

2019

2018

Swap currency

Swap currency

USD

2.0

0.24%

0.19%

447.5

274.6

21

EUR

1.5

0.49%

0.52%

1,007.4

308.1

22

USD

1.9

0.25%

0.21%

897.3

424.6

20

EUR

1.5

0.52%

0.53%

1,320.6

405.1

21

Although  the  average  remaining  contractual  term  is  as  shown  above,  the  link  between  the  notional  principal  of  the  swaps  and  the  balance 
outstanding on the notes means that the life may, in practice, be much shorter. 

The absolute value of these swaps is relatively large as the majority of the instruments date from before the 2008 credit crisis, when a major 
dislocation in rates occurred, creating significant market value in the instruments. However, economically, this is offset by the corresponding 
increase in the carrying value of the currency denominated notes. Legacy assets, those with inception dates in 2008 or earlier, account for 
£582.1  million  of  the  cross-currency  basis  swap  balance  at  30  September  2019  (2018:  £819.5m),  with  post-2010  assets  representing  only 
£0.6 million (2018: £10.2m). 

The  decrease  in  notional  principal  related  to  the  PM12  disposal,  where  the  hedging  arrangement  ceased  on  the  derecognition  of  both  the 
hedged FRNs and the hedging instruments (note 7), and note repayments in the period.

Sources of potential ineffectiveness

All cross-currency basis swap agreements have been designated as cash flow hedges in line with their economic effect and the critical terms, 
such as interest and exchange rates, pricing dates and principal balances of the designated hedging instruments exactly match those of the 
hedged currency denominated FRNs. This results in a critical terms match for IAS 39 purposes and hence no ineffectiveness could arise from 
sources other than credit risk. 

In  respect  of  credit  risk  the  hedging  instruments  are  partially  collateralised,  with  additional  collateral  conditionally  available,  as  described 
in note 57. This generates a small potential credit valuation adjustment associated with the derivative asset representing the credit risk of 
the receivable future cash flows that make up the derivative fair value. However, IAS 39 requires that Other Comprehensive Income (‘OCI’) 
is adjusted by the lower of the cumulative gain or loss on the derivative or the hedged item (as proxied by a hypothetical derivative). As the 
derivative bears credit risk of the counterparty (for the uncollateralised portion) it has a lower fair value than the hypothetical derivative. The 
result is that the full fair value of the derivative is taken to OCI as it is the lower of the two amounts and no ineffectiveness arises.

PAGE 202  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsAccounting impacts

Movements affecting the cash flow hedge relationships in the year are set out below.

2019

2018

Swap currency

Swap currency

USD

EUR

USD

EUR

Hedging Instruments

Cross-currency basis swaps

Included	in	derivative	financial	assets

Included	in	derivative	financial	liabilities

Notional principal value

Change in fair value used in calculating hedge ineffectiveness

Hedged Items

Floating rate notes

274.6

-

274.6

447.5

71.3

308.1

-

308.1

1,007.4

(21.2)

Included in Asset Backed Loan Notes

Changes in fair value used in calculating hedge ineffectiveness

Cash	flow	hedging	reserve	(before	tax)

447.5

1,007.4

71.3

0.8

(21.2)

2.8

424.6

-

424.6

897.3

(55.7)

897.3

55.7

0.9

405.1

-

405.1

1,320.6

8.3

1,320.6

8.3

3.1

The  table  below  summarises  the  amounts  which  have  affected  total  comprehensive  income  as  a  result  of  the  cash  flow  hedges 
described above.

Change	of	value	in	hedging	instrument	recognised	in	cash	flow	hedge	reserve

US Dollars swaps

Euro swaps

Amount	reclassified	from	cash	flow	hedge	reserve	to	profit,	recognised	as	foreign	exchange	
differences and interest on asset backed loan notes both included within interest payable

US Dollars swaps

Euro swaps

Net amount recognised in Other Comprehensive Income before tax

2019

£m

71.3

(21.2)

50.1

71.1

(21.5)

49.6

0.5

2018

£m

55.7

8.3

64.0

55.5

7.5

63.0

1.0

All amounts reclassified to profit have been transferred because the hedged item has affected profit or loss, or in the case of the PM12 FRNs, 
has been derecognised (note 7).

PAGE 203  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
c) 

  Derivatives not in a hedge accounting relationship

The Group’s other derivatives comprise:

• 

• 

 Interest  rate  swaps  which  are  economically  part  of  the  Group’s  portfolio  hedging  arrangements  but  failed  to  find  a  match  in  the  hedge 
designation, including swaps hedging interest rate risk on the new lending pipeline

 Currency futures, economically hedging exposures on lending denominated in currency, where hedge accounting has not been adopted due 
to the size of the exposure

The principal terms of these derivatives are set out below.

Interest rate swaps

2019

2018

Pay fixed

Pay floating

Pay	fixed

Pay	floating

0.75%

0.77%

0.92%

0.80%

-

-

£m

315.4

-

315.4

68.4

43.5

92.5

111.0

315.4

1.9

-

-

£m

554.0

8.0

562.0

424.0

95.0

43.0

-

562.0

(2.0)

-

-

£m

441.7

-

441.7

215.0

32.2

189.0

5.5

441.7

1.4

-

-

£m

362.0

8.0

370.0

359.0

11.0

-

-

370.0

0.5

2019

2018

1.22

£m

5.7

5.7

-

-

5.7

-

1.32

£m

5.8

5.8

-

-

5.8

-

Average	fixed	notional	interest	rate

Average notional margin over LIBOR

Average notional margin over SONIA

Notional principal value

LIBOR swaps

SONIA swaps

Maturing

  Within one year

Between one and two years

Between	two	and	five	years

  More than 5 years

Fair value

Currency futures

US Dollar futures

Average future exchange rate

Notional principal value

Maturing

  Within one year

Between one and two years

Between	two	and	five	years

Fair value

PAGE 204  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
	
	
 
 
 
 
	
	
25.  

SUNDRY ASSETS

(a)   

The Group

Current assets

Accrued interest income

Trade receivables

CSA Assets

CRDs

Other receivables

Sundry	financial	assets

Prepayments

Other tax

Note

67

2019

£m

0.4

3.6

72.2

11.4

2.7

90.3

2.1

0.4

92.8

2018

£m

0.6

2.2

3.8

6.2

2.5

15.3

2.6

1.1

19.0

2017

£m

0.2

4.2

2.0

1.6

1.7

9.7

2.8

0.2

12.7

Cash  ratio  deposits  (‘CRDs’)  are  non-interest-bearing  deposits  lodged  with  the  Bank  of  England,  based  on  the  value  of  the  Bank’s  eligible 
liabilities. These are required to comply with regulatory rules.

Credit Support Annex (‘CSA’) assets are deposits placed with highly rated banks to act as security for the Group’s derivative financial liabilities.

Neither  of  these  balances  is  accessible  by  the  Group  at  the  balance  sheet  date.  Therefore,  they  are  included  in  sundry  assets  rather  than 
cash balances.

CRD,  CSA  and  accrued  interest  are  considered  to  be  stage  1  assets  for  IFRS  9  impairment  purposes.  The  probabilities  of  default  of  the 
obligor  institutions  (the  Bank  of  England  and  major  banks)  has  been  assessed  and  is  considered  to  be  so  low  as  to  require  no  significant 
impairment provision.

(b)   

The Company

Current assets

Amounts owed by Group companies

Accrued interest income

2019

£m

106.6

0.7

107.3

2018

£m

216.3

0.7

217.0

2017

£m

40.1

-

40.1

The  amounts  owed  to  the  Company  by  other  Group  entities  are  considered  to  be  stage  1  balances  for  IFRS  9  impairment  purposes.  The 
probability of default of the subsidiaries has been assessed in the context of the Group’s overall funding and asset position, and is considered to 
be so low as to require no significant impairment provision.

PAGE 205  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts26.  

DEFERRED TAX

(a)   

The Group

The movements in the net deferred tax asset / (liability) are as follows:

Net liability at 1 October 2018

As previously reported

Change of accounting policy 

Restated

Derecognition

Acquisitions

Income statement credit 

Credit to equity 

Net asset / (liability) at 30 September 2019

Note

62

7

66

15

The net deferred tax asset for which provision has been made is analysed as follows:

Accelerated tax depreciation

Retirement	benefit	obligations

Impairment and other provisions

Tax (losses)

Other timing differences

Net deferred tax asset / (liability)

2019

£m

(5.6)

5.0

(0.6)

1.8

0.5

2.3

2.2

6.2

2019

£m

2.3

5.9

(5.3)

0.4

2.9

6.2

2018

£m

(4.8)

-

(4.8)

-

(0.3)

1.2

(1.7)

(5.6)

2018

£m

4.1

3.7

(14.0)

0.2

0.4

(5.6)

2017

£m

(2.0)

-

(2.0)

-

-

2.8

(5.6)

(4.8)

2017

£m

4.0

5.7

(14.9)

0.2

0.2

(4.8)

As stated in note 15 legislation has been introduced to reduce the standard rate of UK corporation tax to 17.0% from 1 April 2020. The temporary 
differences have been provided at the rate prevailing when the Group anticipates the temporary difference to reverse. In the event that the 
temporary differences actually reverse in different periods, a credit or charge will arise in a future period to reflect the difference. The timing 
of reversal of temporary differences will be affected by both matters within the Group’s control (e.g. the timing and nature of the refinancing of 
certain portfolios) and matters outside the Group’s control (e.g. the level of redemptions of finance leases). 

If temporary differences reverse within Paragon Bank PLC in a period in which it is subject to the banking surcharge, then the impact of the 
reversal will be at an effective tax rate that includes the banking surcharge to some extent.

In addition, the Group has tax losses of £2.3m (2018: £1.7m) in entities whose current taxable profits are insufficient to support the recognition 
of a deferred tax asset.

(b)   

The Company

The movements in the net deferred tax liability are as follows:

Net liability at 1 October 2018

Income statement (credit)

Net liability at 30 September 2019

The net deferred tax liability for which provision has been made is analysed as follows:

Other timing differences

Net deferred tax liability

PAGE 206  •  The Accounts

2019

£m

1.8

(0.2)

1.6

2019

£m

1.6

1.6

2018

£m

1.8

-

1.8

2018

£m

1.8

1.8

2017

£m

1.9

(0.1)

1.8

2017

£m

1.8

1.8

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
27.  

PROPERTY, PLANT AND EQUIPMENT

(a)   

The Group

Cost

At 1 October 2017

Acquisitions

Additions

Disposals

At 30 September 2018

Acquisitions

Additions

Disposals

At 30 September 2019

Accumulated depreciation

At 1 October 2017

Charge for the year 

On disposals

At 30 September 2018

Charge for the year 

On disposals

At 30 September 2019

Net book value

At 30 September 2019

At 30 September 2018

At 30 September 2017

Leased
assets

£m

30.0

-

19.3

(2.9)

46.4

-

11.6

(5.3)

52.7

6.6

5.9

(1.5)

11.0

7.6

(2.2)

16.4

36.3

35.4

23.4

Land and 
buildings

Plant and 
machinery

£m

22.8

-

-

-

22.8

-

-

-

22.8

3.0

0.6

-

3.6

0.5

-

4.1

18.7

19.2

19.8

£m

10.9

-

0.8

(1.0)

10.7

-

1.1

(1.2)

10.6

7.9

1.3

(0.7)

8.5

1.0

(1.2)

8.3

2.3

2.2

3.0

Total

£m

63.7

-

20.1

(3.9)

79.9

-

12.7

(6.5)

86.1

17.5

7.8

(2.2)

23.1

9.1

(3.4)

28.8

57.3

56.8

46.2

Plant  and  machinery  shown  above  is  used  within  the  Group’s  business.  Leased  assets  includes  £25.6m  in  respect  of  assets  leased  under 
operating leases (2018: £25.7m) and £10.7m of assets available for hire (2018: £9.7m).

During the year ended 30 September 2018, the Group entered into a transaction with the Paragon Pension Plan, effectively granting a first 
charge over its freehold head office building as security for its agreed contributions under the recovery plan. The carrying value of the assets 
subject to this charge was £18.0m (2018: £18.3m).

PAGE 207  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(b)   

The Company

Cost

At 1 October 2017

Disposals

At 30 September 2018

Disposals

At 30 September 2019

Accumulated depreciation

At 1 October 2017

Charge for the year 

On disposals

At 30 September 2018

Charge for the year 

On disposals

At 30 September 2019

Net book value

At 30 September 2019

At 30 September 2018

At 30 September 2017

Land and 
buildings

£m

19.9

(19.9)

-

-

-

1.3

0.2

(1.5)

-

-

-

-

-

-

18.6

During the year ended 30 September 2018, the Group’s head office building was transferred to a subsidiary entity as part of the arrangements 
to establish the effective charge described above.

PAGE 208  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts28.  

INTANGIBLE ASSETS

Cost

At 1 October 2017

Acquisitions (note 66)

Additions

At 30 September 2018

Acquisitions (note 66)

Additions

At 30 September 2019

Accumulated amortisation and impairment

At 1 October 2017

Amortisation charge for the year

At 30 September 2018

Amortisation charge for the year

At 30 September 2019

Net book value

At 30 September 2019

At 30 September 2018

At 30 September 2017

Goodwill 
(note 29)

£m

104.1

64.1

-

168.2

2.2

-

170.4

6.0

-

6.0

-

6.0

164.4

162.2

98.1

Computer 
software

Other intangible 
assets

£m

7.9

-

1.5

9.4

-

2.0

11.4

5.9

1.4

7.3

1.7

9.0

2.4

2.1

2.0

£m

9.2

1.4

-

10.6

-

-

10.6

4.9

0.7

5.6

0.7

6.3

4.3

5.0

4.3

Total

£m

121.2

65.5

1.5

188.2

2.2

2.0

192.4

16.8

2.1

18.9

2.4

21.3

171.1

169.3

104.4

Other intangible assets comprise brands and the benefit of business networks recognised on the acquisition of businesses.

29.  

GOODWILL

The  goodwill  carried  in  the  accounts  is  attributable  to  three  cash  generating  units,  which  have  not  changed  in  the  year.  The  balance  is  as 
analysed below:

2019

£m

113.0

49.8

1.6

164.4

2018

£m

113.0

47.6

1.6

162.2

Asset	finance

Development	finance

TBMC

PAGE 209  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(a)    Asset finance

The goodwill carried in the accounts relating to the asset finance cash generating unit was recognised on the acquisitions of PAF and Premier 
in the year ended 30 September 2016 and Iceberg in the year ended 30 September 2018.

An impairment review undertaken at 30 September 2019 indicated that no write down was required.

The recoverable amount of the asset finance cash generating unit used in this impairment testing is determined on a value in use basis using 
pre-tax cash flow projections based on financial budgets approved by the Board covering a five-year period. 

The key assumptions underlying the value in use calculation for the asset finance cash generating unit are:

• 

 Level of business activity, based on management expectations. The forecast assumes a compound annual growth rate (‘CAGR’) for new 
business over the five-year period of 12.0%, compared with 12.5% in the year ended 30 September 2019. Cash flows beyond the five-year 
budget are extrapolated using a constant growth rate of 1.9% (2018: 2.2%) which does not exceed the long term average growth rates for 
the markets in which the business is active

 Management have concluded that the levels of activity assumed for the purpose of this forecast are reasonable, based on past experience 
and the current economic environment

• 

 Discount rate, which is based on third party estimates of the implied industry cost of capital. The pre-tax discount rate applied to the cash 
flow projection is 13.2% (2018: 13.4%)

As  an  illustration  of  the  sensitivity  of  this  impairment  test  to  movements  in  the  key  assumptions,  the  Group  has  calculated  that  a  24.0% 
reduction in profit levels coupled with a 370 basis point increase in the pre-tax discount rate would eliminate the headroom in the projection.

In the testing carried out at 30 September 2018, a 12.6% reduction in profit levels coupled with a 185 basis point increase in the pre-tax discount 
rate would have that effect.

(b)    Development finance

The goodwill carried in the accounts relating to the development finance cash generating unit was recognised on the acquisition of Titlestone 
for the year ended 30 September 2018 and amended in the current year as described in note 66.

An impairment review undertaken at 30 September 2019 indicated that no write down was required.

The recoverable amount of the development finance cash generating unit used in this impairment testing is determined on a value in use basis 
using pre-tax cash flow projections based on financial budgets approved by the Board covering a five-year period. 

The key assumptions underlying the value in use calculation for the development finance cash generating unit are:

• 

 Level of business activity, based on management expectations. The forecast assumes a CAGR for new commitments over the five-year 
period of 18.3%, compared with 47.8% in the year ended 30 September 2019. Cash flows beyond the five-year budget are extrapolated 
using a constant growth rate of 1.9% (2018: 2.2%) which does not exceed the long-term average growth rate for the UK economy

 Management have concluded that the levels of activity assumed for the purpose of this forecast are reasonable, based on past experience 
and the current economic environment

• 

 Discount rate, which is based on third party estimates of the implied industry cost of capital. The pre-tax discount rate applied to the cash 
flow projection is 13.2% (2018: 13.4%)

Management  believes  any  reasonably  possible  change  in  the  key  assumptions  above  would  not  cause  the  recoverable  amount  of  the 
development finance cash generating unit to fall below the balance sheet carrying value. This was also the case in the testing carried out at 
30 September 2018.

(c)   

TBMC

The goodwill carried in the accounts relating to the TBMC cash generating unit was recognised on the acquisition of The Business Mortgage 
Company Limited and its subsidiaries (‘TBMC’) in December 2008 and impaired by £6.0m in 2009.

An impairment review was undertaken at 30 September 2019 which indicated no further impairment. The recoverable amount of TBMC used 
in this impairment testing is determined on a value in use basis using pre-tax cash flow projections based on financial budgets approved by the 
Board covering a five year period. The pre-tax discount rate applied to the cash flow projection is 4.74% (2018: 5.66%) and cash flows beyond 
the five year budget are extrapolated using a 1.6% (2018: 2.0%) growth rate, being the average long term growth rate in the UK economy over 
a twenty year period.

The key assumptions underlying the value in use calculation for the TBMC business are:

• 

 Level of business activity, based on management expectations. Management have concluded that the levels of activity assumed for the 
purpose of this forecast are reasonable, based on past experience and the current economic environment

•  Discount rate, which is based on market rates of interest plus a margin appropriate to the risk profile of the TBMC business as an investment

The directors believe that no reasonably possible change in any of the key assumptions above would cause the carrying value of the unit to 
exceed its recoverable amount.

PAGE 210  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
30.  

INVESTMENT IN SUBSIDIARY UNDERTAKINGS

At 1 October 2017

Investments in subsidiaries

Loans advanced

Loans repaid

Provision movements

At 30 September 2018

Investments in subsidiaries

Capital distributions

Loans advanced

Loans repaid

Provision movements

At 30 September 2019

Shares in group 
companies

Loans to group 
companies

Loans to ESOP 
Trusts

£m

759.4

12.5

-

-

(1.2)

770.7

-

(130.0)

-

-

(0.2)

640.5

£m

46.3

-

200.0

(46.3)

-

200.0

-

-

100.0

-

-

300.0

£m

13.4

-

6.5

-

(6.2)

13.7

-

-

5.1

-

(18.6)

0.2

Total

£m

819.1

12.5

206.5

(46.3)

(7.4)

984.4

-

(130.0)

105.1

-

(18.8)

940.7

Investments in subsidiaries represent transactions between the Company and various of its subsidiaries.

During the year ended 30 September 2019, the Group carried out capital reductions in various non-trading subsidiaries. Dividends were paid, 
or capital was distributed to the parent and the investments above were written off as a result of the reduction in these entities’ net assets.

During the year ended 30 September 2019 the Company received £44.3m in dividend income from its subsidiaries (2018: £62.0m) and £15.1m 
of interest on loans to Group companies (2018: £12.6m). 

The Company’s subsidiaries, and the nature of its interest in them, are shown in note 68.

31.   

RETAIL DEPOSITS

The Group’s retail deposits, held by Paragon Bank PLC, were received from customers in the UK and are denominated in sterling. The deposits 
comprise principally term deposits and 120 day notice accounts. The method of interest calculation on these deposits is analysed as follows:

2017

£m

2,675.9

939.5

3,615.4

2017

%

1.89

1.21

1.71

Fixed rate

Variable rates

2019

£m

4,154.4

2,237.5

6,391.9

2018

£m

3,643.1

1,653.5

5,296.6

The weighted average interest rate on retail deposits at 30 September 2019, analysed by charging method, was:

2019

%

2.02

1.43

1.81

2018

%

1.94

1.36

1.76

Fixed rate

Variable rates

All deposits

PAGE 211  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe contractual maturity of these deposits is analysed below.

Amounts repayable

In less than three months

In more than three months, but not more than one year

In more than one year, but not more than two years

In	more	than	two	years,	but	not	more	than	five	years

Total term deposits

Repayable on demand

Fair value adjustments for portfolio hedging (note 24)

2019

£m

466.6

2,088.4

1,158.0

900.9

4,613.9

1,778.0

6,391.9

3.9

6,395.8

2018

£m

256.8

2,024.7

1,010.6

655.3

3,947.4

1,349.2

5,296.6

(4.2)

5,292.4

2017

£m

211.4

1,399.6

770.0

629.7

3,010.7

604.7

3,615.4

(3.5)

3,611.9

32.  

ASSET BACKED LOAN NOTES

The Group’s asset backed loan notes (‘Notes’) are secured on portfolios comprising variable and fixed rate mortgages or personal, retail and 
car loans. The maturity date of the Notes matches the maturity date of the underlying assets. The Notes can be prepaid in part from time to 
time, but such prepayments are limited to the net capital received from borrowers in respect of the underlying assets. There is no requirement 
for the Group to make good any shortfall on the Notes out of general funds. It is likely that a substantial proportion of the Notes will be repaid 
within five years.

For  its  public  issues,  the  Group  has  an  additional  option  to  repay  all  of  the  Notes  at  an  earlier  date  (the  ‘call  date’),  at  their  outstanding 
principal amount.

Interest is payable at a fixed margin above;

•  The London Interbank Offered Rate (‘LIBOR’) on notes denominated in sterling, other than notes issued by Paragon Mortgages (No. 26) PLC

•  The Sterling Overnight Interbank Average Rate (‘SONIA’) on notes denominated in sterling issued by Paragon Mortgages (No. 26) PLC

•  The Euro Interbank Offered Rate (‘EURIBOR’) on notes denominated in euros

•  The London Interbank Offered Rate (‘US Dollar LIBOR’) on notes denominated in US dollars

All payments in respect of the Notes are required to be made in the currency in which they are denominated.

All of the Notes are rated and publicly listed.

The notes outstanding at 30 September 2019 can be analysed as follows:   

Secured	on	first	mortgage	assets

Secured on other assets

2019

£m

4,419.4

-

4,419.4

2018

£m

5,521.6

33.1

5,554.7

The  Group  publishes  detailed  information  on  the  performance  of  all  of  its  listed  note  issues  on  the  Bond  Investor  Reporting  section  of  its 
website at www.paragonbankinggroup.co.uk. A more detailed description of the securitisation structure under which these Notes are issued is 
given in note 58.

On 3 July 2019, a Group company, Paragon Mortgages (No. 26) PLC, issued £364.3m of sterling mortgage backed floating rate notes to external 
investors at par. All of the notes were class A notes, rated AAA by Fitch and Aaa by Moody’s. The interest rate above SONIA on the notes was 
1.05%. The proceeds were used to refinance existing short-term liabilities. The Group retained £273.9m of notes of various classes meaning 
that its investment represented 43.0% of the issued notes.

PAGE 212  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsNotes in issue at 30 September 2019 and 30 September 2018, net of any held by the Group, were:

Issuer

Maturity date

Call date

Principal 
outstanding

Sterling notes

Interest based on LIBOR

Paragon Mortgages (No. 9) PLC

Paragon Mortgages (No. 10) PLC

Paragon Mortgages (No. 11) PLC

Paragon Mortgages (No. 12) PLC

Paragon Mortgages (No. 13) PLC

Paragon Mortgages (No. 14) PLC

Paragon Mortgages (No. 15) PLC

Paragon Mortgages (No. 21) PLC

Paragon Mortgages (No. 22) PLC

Paragon Mortgages (No. 23) PLC

Paragon Mortgages (No. 24) PLC

Paragon Mortgages (No. 25) PLC

First Flexible No. 5 PLC

First Flexible No. 6 PLC

First Flexible (No. 7) PLC

Paragon Secured Finance (No. 1) PLC

Interest based on SONIA

15/05/41

15/06/41

15/10/41

15/11/38

15/01/39

15/09/39

15/12/39

15/06/42

15/09/42

15/01/43

15/07/43

15/05/50

01/06/34

01/12/35

15/09/33

15/11/35

15/05/09

15/12/09

15/04/10

15/08/10

15/10/10

15/03/11

15/06/11

15/12/18

15/06/19

15/10/19

15/04/20

15/05/23

01/07/09

01/03/08

15/03/11

15/11/08

2019

£m

95.2

155.7

237.7

-

443.7

423.8

117.7

-

-

34.5

45.7

2018

£m

102.4

169.5

258.9

100.4

475.8

466.1

128.3

55.2

48.3

55.9

71.5

423.6

435.3

-

47.7

-

-

50.3

52.5

12.4

33.1

Average 
interest margin

2019

%

2018

%

0.38

0.52

0.15

-

0.27

0.23

0.30

-

-

1.84

2.85

0.72

-

1.27

-

-

0.38

0.50

0.15

0.41

0.27

0.23

0.30

1.13

1.15

1.56

2.36

0.71

0.99

1.27

0.30

0.98

Paragon Mortgages (No. 26) PLC

15/05/45

15/08/24

364.3

-

1.05

-

US dollar notes 

Paragon Mortgages (No. 9) PLC

Paragon Mortgages (No. 12) PLC

Paragon Mortgages (No. 13) PLC

Paragon Mortgages (No. 14) PLC

Paragon Mortgages (No. 15) PLC

First Flexible No. 6 PLC

Euro notes

Paragon Mortgages (No. 9) PLC

Paragon Mortgages (No. 10) PLC

Paragon Mortgages (No. 11) PLC

Paragon Mortgages (No. 12) PLC

Paragon Mortgages (No. 13) PLC

Paragon Mortgages (No. 14) PLC

Paragon Mortgages (No. 15) PLC

Paragon Mortgages (No. 22) PLC

Paragon Mortgages (No. 23) PLC

Paragon Mortgages (No. 24) PLC

First Flexible No. 6 PLC

15/05/41

15/11/38

15/01/39

15/09/39

15/12/39

01/12/35

15/05/41

15/06/41

15/10/41

15/11/38

15/01/39

15/09/39

15/12/39

15/09/42

15/01/43

15/07/43

01/12/35

15/05/09

15/08/10

15/10/10

15/03/11

15/06/11

01/03/08

15/05/09

15/12/09

15/04/10

15/08/10

15/10/10

15/03/11

15/06/11

15/06/19

15/10/19

15/04/20

01/03/08

$m

15.5

-

143.4

166.1

552.9

7.5

€m

147.7

247.0

196.1

-

285.9

326.4

248.9

-

2.2

0.6

26.8

$m

16.7

743.8

154.3

185.3

611.2

8.2

€m

158.9

254.1

213.6

326.0

303.8

338.2

254.5

26.3

14.1

16.1

29.6

%

0.36

-

0.18

0.20

0.19

0.56

%

0.56

0.39

0.54

-

0.42

0.48

0.72

-

0.70

1.10

1.05

%

0.36

0.24

0.18

0.20

0.19

0.56

%

0.56

0.39

0.54

0.54

0.42

0.47

0.71

0.50

0.70

1.10

1.05

The details of the assets backing these securities are given in note 21.

PAGE 213  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
During the year, the Group redeemed all of the outstanding notes of the following securitisations at par:

•  Paragon Secured Finance (No. 1) PLC on 15 November 2018

• 

First Flexible (No. 5) PLC on 3 December 2018

•  Paragon Mortgages (No. 21) PLC on 17 December 2018

•  Paragon Mortgages (No. 22) PLC on 17 June 2019

• 

First Flexible (No. 7) PLC on 17 June 2019

The underlying assets were subsequently funded by other Group companies.

On 25 September 2019, notice was given of the Group’s intention to redeem all of the outstanding notes of Paragon Mortgages (No. 23) PLC at 
par, and this took place on 15 October 2019, after the year end.

On 26 June 2019, the Group disposed of its beneficial interest in the Paragon Mortgages (No. 12) PLC securitisation as described in note 7. At 
that point, the FRN liabilities were derecognised by the Group, although the notes remain in issue.

33.  

BANK BORROWINGS

New  first  mortgage  loans  may  be  financed  by  a  secured  bank  loan,  referred  to  as  a  ‘warehouse  facility’.  These  facilities  are  drawn  on  the 
completion of a mortgage and repayment of the facilities is restricted to the principal cash received in respect of the funded mortgage. Loans 
originated in warehouse facilities are refinanced in the mortgage backed securitisation market when conditions are appropriate or through 
internal sales to access retail funding. More information on this process is given in note 58 and details of assets held within the warehouse 
facilities are given in note 21. Details of the Group’s bank borrowings are set out below.

i)  Paragon Second Funding

ii)  Paragon Seventh Funding

Principal 
value

£m

787.5

-

787.5

2019

Maximum 
available 
facility

£m

787.5

200.0

987.5

Carrying 
value

Principal 
value

£m

787.5

-

£m

935.6

-

2018

Maximum 
available 
facility

£m

935.6

-

Carrying 
value

£m

935.6

-

787.5

935.6

935.6

935.6

i) 

ii) 

 The Paragon Second Funding warehouse was available for further drawings until 29 February 2008 at which point it converted automatically 
to  a  term  loan  and  no  further  drawings  were  allowed.  This  loan  is  a  sterling  facility  provided  to  Paragon  Second  Funding  Limited  by  a 
consortium of banks and is secured on all the assets of Paragon Second Funding Limited, Paragon Car Finance (1) Limited and Paragon 
Personal Finance (1) Limited. Its final repayment date is 28 February 2050, but it is likely that substantial repayments will be made within the 
next five years. Interest on this loan is payable monthly in sterling at 0.675% above LIBOR (2018: 0.675% above LIBOR).

 On  26  September  2015,  a  Group  company,  Paragon  Seventh  Funding  Limited,  entered  into  an  additional  £200.0m  committed  sterling 
facility with Bank of America Merrill Lynch International Limited. This facility was secured on all the assets of Paragon Seventh Funding 
Limited and was available for drawings and redrawings until 8 October 2017. This facility bore interest at a rate of three month LIBOR plus 
1.30%. The facility was not renewed at the end of the commitment period and was repaid during the year ended 30 September 2018.

 On 14 November 2018, a new £200.0m warehouse funding facility was agreed between Paragon Seventh Funding Limited and Bank of 
America  Merrill  Lynch.  The  facility  is  secured  over  all  of  the  assets  of  Paragon  Seventh  Funding  Limited,  with  a  12  month  commitment 
period. Interest is payable at 0.95% over three month LIBOR.

The weighted average margin above LIBOR on bank borrowings at 30 September 2019 was 0.675% (2018: 0.675%). 

PAGE 214  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
34.  

RETAIL BONDS

On 11 February 2013 the Company inaugurated a £1,000.0m Euro Medium Term Note Programme under which it may issue retail bonds, or 
other notes, within a twelve-month period. The prospectus has been updated from time to time, most recently renewing the programme for a 
further twelve-month period on 15 July 2016, but may be further extended in the future.

The terms of issue for each tranche of notes are separately determined. These bonds are listed on the London Stock Exchange and have a fixed 
term, but are callable at the option of the Company. A summary of the retail bonds outstanding under this programme, shown with their principal 
values, is set out below.

Maturity date

Interest terms

Issue price

Currency

5 December 2020

30 January 2022

28 August 2024

6.000%	p.a.	fixed

6.125%	p.a.	fixed

6.000%	p.a.	fixed

par

par

par

GBP

GBP

GBP

2019

£m

60.0

125.0

112.5

297.5

2018

£m

60.0

125.0

112.5

297.5

The notes are unsubordinated unsecured liabilities of the Company and the amount included in the accounts of the Group and the Company in 
respect of these bonds is £296.5m (2018: £296.1m).

35.  

CORPORATE BONDS

On 9 September 2016 the Company issued £150.0m of 7.25% Fixed Rate Reset Callable Subordinated Tier 2 Notes due 2026 at par to provide 
long term capital for the Group. These bonds bear interest at a fixed rate of 7.25% per annum until 9 September 2021, after which interest 
will be payable at a fixed rate which is 6.731% over the sterling 5-year mid-market swap rate at that time. These bonds are unsecured and 
subordinated to any other creditors of the Company. At issue the Notes were rated BB+ by Fitch and this rating was upgraded to BBB- in the 
year ended 30 September 2018.

The carrying value of these bonds in the accounts of the Group and the Company at 30 September 2019 was £149.6m (2018: £149.3m).

36.    CENTRAL BANK FACILITIES

During the year, the Group has utilised facilities provided by the Bank of England including through its Sterling Monetary Framework. These 
facilities enable either funding or off-balance sheet liquidity to be provided to Paragon Bank on the security of designated pools of the Bank’s 
first mortgage assets, with the amount available based on the value of the security given, subject to a haircut.

Drawings under the FLS are used to provide off balance sheet liquidity and form part of the Bank’s HQLA. Fees are charged under the FLS at 
0.25% of the market value of the liquidity drawn and are repayable in June 2020.

Drawings under the Indexed Long-Term Repo Scheme (‘ILTR’) have a maturity of six months and a rate of interest set in an auction process. At 
30 September 2019 the average rate of interest on the Group’s ILTR drawings was 0.90% (2018: 0.90%).

Drawings under the Term Funding Scheme (‘TFS’) have a maturity of four years and bear interest at bank base rate. The average remaining 
maturity of the Group’s drawings is 22 months (2018: 34 months). As these drawings are provided at rates below those available commercially, 
by a government agency, they are accounted for under IAS 20. The TFS is no longer available for new drawings.

The amounts drawn under these facilities are set out below.

TFS

ILTR

On balance sheet funding

FLS

Total central bank facilities

2019

£m

944.4

50.0

994.4

109.0

1,103.4

2018

£m

944.4

80.0

1,024.4

108.7

1,133.1

Further  first  mortgage  assets  of  the  Bank  have  been  pre-positioned  with  the  Bank  of  England  for  future  use  in  such  schemes.  The  assets 
pledged in support of these drawings are set out in note 21.

PAGE 215  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe balances arising from the TFS carried in the Group accounts are shown below.

TFS at IAS 20 carrying value

Deferred government assistance

37.  

SUNDRY LIABILITIES

(a)   

The Group

Current liabilities

Accrued interest

Trade creditors

CSA liabilities (note 57)

Other accruals

Sundry	financial	liabilities	at	amortised	cost

Contingent consideration (note 38)

Sundry	financial	liabilities

Deferred income

Conduct (note 39)

Other taxation and social security

Non-current liabilities

Accrued interest

Other accruals 

Sundry	financial	liabilities	at	amortised	cost

Contingent consideration (note 38)

Sundry	financial	liabilities

Deferred income

Total	sundry	financial	liabilities	at	amortised	cost

Total	sundry	financial	liabilities	at	fair	value

Total other sundry liabilities

Total sundry liabilities

(b)   

The Company

Current liabilities

Amounts owed to Group companies

Accrued interest

All of the above balances represent financial liabilities carried at amortised cost.

PAGE 216  •  The Accounts

2019

£m

930.5

13.9

944.4

2018

£m

923.5

20.9

944.4

2019

£m

37.4

0.9

-

29.7

68.0

2.2

70.2

1.3

-

2.4

73.9

14.9

0.2

15.1

21.5

36.6

2.2

38.8

83.1

23.7

5.9

112.7

2019

£m

23.8

3.6

27.4

2018

£m

27.5

2.7

10.3

29.7

70.2

-

70.2

0.9

-

2.5

73.6

12.4

0.2

12.6

25.7

38.3

2.5

40.8

82.8

25.7

5.9

114.4

2018

£m

125.7

2.8

128.5

2017

£m

23.6

3.5

-

21.0

48.1

-

48.1

1.1

0.5

1.4

51.1

7.2

0.2

7.4

14.0

21.4

2.1

23.5

55.5

14.0

5.1

74.6

2017

£m

36.5

2.9

39.4

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts38.  

CONTINGENT CONSIDERATION

The contingent consideration represents consideration payable in respect of corporate acquisitions which is dependent on the performance of 
the acquired businesses. Movements in the balance are set out below. 

At 1 October 2018

Acquisitions (note 66)

Payments

Revaluation of liability

Unwind of discounting (note 5)

At 30 September 2019 (note 37)

39.  

CONDUCT

2019

£m

25.7

-

(2.5)

-

0.5

23.7

2018

£m

14.0

11.8

-

(0.6)

0.5

25.7

The Group, as a participant in the financial services industry is exposed to a high level of regulatory supervision, which could in the event of 
conduct failures expose it to financial liabilities. The Group maintains a strong compliance and conduct culture supervised by the second line 
compliance function, to mitigate the risk, although it is impossible to eliminate it entirely. 

Over recent years, in common with other financial services firms, the Group has followed guidance issued by the FCA in respect of redress to 
customers in respect of the miss-selling of payment protection insurance (‘PPI’), though the sums involved have not been material.

The regulatory environment continues to develop, both in respect of PPI and other matters, through regulatory policies, legislative rules and 
court  rulings,  and  while  the  Group’s  assessment  is  that  it  currently  has  no  further  potential  liability  for  conduct  issues,  this  is  based  on  our 
current interpretation of requirements and hence further liabilities may arise as these develop over time.

40.  

CURRENT TAX LIABILITIES

Current tax in the Group and the Company represents UK corporation tax owed or recoverable.

41.   

RETIREMENT BENEFIT OBLIGATIONS

(a)    Defined benefit plan - description

The Group operates a funded defined benefit pension scheme in the UK (the ‘Plan’). The Plan assets are held in a separate fund, administered by 
a corporate trustee, to meet long-term pension liabilities to past and present employees. The Trustee of the Plan is required by law to act in the 
best interests of the Plan’s beneficiaries and is responsible for the investment policy adopted in respect of the Plan’s assets. The appointment 
of directors to the Trustee is determined by the Plan’s trust documentation. The Group has a policy that one third of all directors of the Trustee 
should be nominated by active and pensioner members of the Plan.

Employees who are members of the Plan are entitled to receive a pension of 1/60 of their final basic annual salary for every year of eligible 
service (to a maximum of 2/3). Dependants of members of the Plan are eligible for a dependant’s pension and the payment of a lump sum in the 
event of death in service.

The principal actuarial risks to which the Plan is exposed are:

• 

• 

• 

 Investment risk – The present value of the defined benefit liabilities is calculated using a discount rate set by reference to high quality 
corporate bond yields. If plan assets underperform corporate bonds, this will increase the deficit. The strategic allocation of assets under 
the  Plan  is  currently  weighted  towards  equity  assets  and  diversified  growth  funds  as  its  liability  profile  is  relatively  immature,  and  it  is 
expected that these asset classes will, over the long term, outperform gilts and corporate bonds. In consultation with the Company, the 
Trustee keeps the allocation of the Plan’s investments under review to manage this risk on a long-term basis.

 Interest risk – A fall in corporate bond yields would reduce the discount rate used in valuing the Plan liabilities and increase the value of the 
Plan liabilities. The Plan assets would also be expected to increase, to the extent that bond assets are held, but this would not be expected 
to fully match the increase in liabilities, given the weighting towards equity assets and diversified growth funds noted above.

 Inflation risk – Pensions in payment are increased annually in line with the Retail Price Index (‘RPI’) or the Consumer Price Index (‘CPI’) for 
Guaranteed Minimum Pensions built up since 1988. Pensions built up since 5 April 2006 are capped at 2.5% and pensions built up before 
6 April 2006 are capped at 5%. For employees who have left the Company but have deferred pensions, these also revalue over the period to 
retirement predominantly in line with RPI. Therefore, an increase in inflation would also increase the value of the pension liabilities. The Plan 
assets would also be expected to increase, to the extent that they are linked to inflation, but this may not fully match the increase in liabilities.

PAGE 217  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts• 

• 

 Longevity risk – The value of the Plan deficit is calculated by reference to the best estimate of the mortality rate among Plan members both 
during and after employment. An increase in the life expectancy of the members would increase the deficit in the Plan.

 Salary risk – The valuation of the Plan assumes a level of future salary increases based on a premium over the expected rate of inflation.
Should the salaries of Plan members increase at a higher rate, then the deficit will be higher.

The risks relating to death in service payments are insured with an external insurance company.

As a result of the Plan having been closed to new entrants since February 2002, the service cost as a percentage of pensionable salaries is 
expected to increase as the average age of active members rises over time. However, the membership is expected to reduce so that the service 
cost in monetary terms will gradually reduce.

The most recent full actuarial valuation of the Plan’s liabilities, obtained by the Trustee, was carried out at 31 March 2016, by Aon Hewitt, the 
Plan’s independent actuary. This showed that the value of the Plan’s liabilities on a buy-out basis in accordance with Section 224 of the Pensions 
Act 2004 was £214.0m, with a shortfall against the assets of £118.4m. A full actuarial valuation, as at 31 March 2019, is currently in progress and 
will be reflected in the 2020 Group accounts.

Following the 2016 actuarial valuation, the Trustee put in place a revised recovery plan. The Trustee’s recovery plan aims to meet the statutory 
funding  objective  within  six  years  and  ten  months  from  the  date  of  valuation,  that  is  by  31  January  2023.  As  part  of  this  recovery  plan,  the 
Group entered into a Pension Funding Partnership (‘PFP’) transaction effectively granting the Plan a first charge over its head office building 
as security for payments under the plan (note 27). No amount is included in the Plan assets in respect of the building, which remains within the 
Group’s Property, Plant and Equipment balance (note 27) but it provides the Plan with additional security in a stress event.

(b)    Defined benefit plan – financial impact

For accounting purposes, the valuation at 31 March 2016 was updated to 30 September 2019 in accordance with the requirements of IAS 19 
(revised) by Mercer, the Group’s independent consulting actuary.

The major categories of assets in the Plan at 30 September 2019, 30 September 2018 and 30 September 2017 and their fair values were:

Cash

Equity instruments

Debt instruments

Real estate

Total fair value of Plan assets

Present value of Plan liabilities

(Deficit) in the Plan

2019

£m

7.1

60.7

34.2

10.8

112.8

(147.3)

(34.5)

2018

£m

0.6

61.8

28.4

10.7

101.5

(121.0)

(19.5)

2017

£m

0.9

58.7

28.9

9.8

98.3

(128.1)

(29.8)

At 30 September 2019 the Plan assets were invested in a diversified portfolio that consisted primarily of equity and debt investments. The 
majority of the equities held by the Plan are in developed markets. All investments of the Plan are in managed funds for which unit prices are 
quoted publicly by the fund managers, however they are not openly traded so are considered to be Level 2 financial instruments as defined 
by IFRS 13.

During  October  2018,  the  High  Court  made  a  ruling  in  the  Lloyds  Banking  Group  Pension  Scheme  GMP  (Guaranteed  Minimum  Pension) 
equalisation case, which effectively directs defined benefit pension schemes to change their rules to equalise the benefits of male and female 
members for the effects of GMPs for employees who were, at one time, contracted out of state schemes. The Court did not specify a single 
method which schemes should employ and hence the impact of this on the Plan will not be certain until the Trustee has determined which 
method should be adopted and detailed calculations have been performed to evaluate the impact, as the impact on members will vary from 
person to person.

The effect of this ruling has been accounted for in the accounts of the Group for the year ended 30 September 2019. The Group’s present 
expectation is that the ruling will result in an additional charge to profit of £0.3m before tax and this amount has been included as ‘past service 
cost’ below. However, this estimate is based on a preliminary interpretation of the ruling and a high-level calculation and therefore the actual 
amount posted may vary due to the Trustee’s response to the ruling, idiosyncratic impacts on individual members and the development of a 
wider legal and accounting consensus on the proper interpretation of the courts requirements as the ruling is studied in more detail.

PAGE 218  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe movement in the fair value of the Plan assets during the year was as follows:

At 1 October 2018

Interest on Plan assets

Cash	flows

Contributions by Group

Contributions by Plan members

Benefits	paid

Administration expenses paid

Remeasurement gain

Return on Plan assets (excluding amounts included in interest)

At 30 September 2019

The actual return on Plan assets in the year ended 30 September 2019 was £9.6m (2018: £3.7m).

The movement in the present value of the Plan liabilities during the year was as follows:

At 1 October 2018

Current service cost

Past service cost

Funding cost

Cash	flows

Contributions by Plan members

Benefits	paid

Remeasurement loss / (gain)

Arising from demographic assumptions

Arising	from	financial	assumptions

Arising from experience adjustments

At 30 September 2019

2019

£m

101.5

3.0

4.6

0.2

(2.4)

(0.7)

6.6

112.8

2019

£m

121.0

1.6

0.3

3.5

0.2

(2.4)

(1.4)

24.5

-

147.3

2018

£m

98.3

2.6

4.5

0.2

(4.7)

(0.5)

1.1

101.5

2018

£m

128.1

1.8

-

3.4

0.2

(4.7)

(1.8)

(6.0)

-

121.0

PAGE 219  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
	
	
 
 
 
 
 
 
	
	
 
 
	
	
 
 
The liabilities of the Plan are measured by discounting the best estimate of future cash flows to be paid out by the Plan using the Projected 
Unit method. This amount is reflected in the liability in the balance sheet. The Projected Unit method is an accrued benefits valuation method in 
which the Plan liabilities are calculated based on service up until the valuation date allowing for future salary growth until the date of retirement, 
withdrawal or death, as appropriate. The future service rate is then calculated as the contribution rate required to fund the service accruing over 
the next year again allowing for future salary growth. The major weighted average assumptions used by the actuary were (in nominal terms):

30 September 2019

30 September 2018

30 September 2017

In determining net pension cost for the year

Discount rate

Rate of compensation increase

Rate	of	price	inflation

Rate of increase of pensions 

In	determining	benefit	obligations

Discount rate

Rate of compensation increase

Rate	of	price	inflation

Rate of increase of pensions

Further life expectancy at age 60

  Male member aged 60

Female member aged 60

  Male member aged 40

Female member aged 40

2.95%

3.60%

3.10%

2.95%

1.85%

3.20%

2.70%

2.65%

28

29

30

31

2.70%

3.60%

3.10%

2.90%

2.95%

3.60%

3.10%

2.95%

28

29

30

31

2.40%

3.50%

3.00%

2.95%

2.70%

3.60%

3.10%

2.90%

29

30

30

32

The amounts charged in the consolidated income statement in respect of the Plan are:

Note

2019

2018

Current service cost

Past service cost

Total service cost

Administration expenses

Included within operating expenses

Funding cost of Plan liabilities

Interest on Plan assets

Net interest expense

10

5

Components of defined benefit costs recognised in profit or loss

The amounts recognised in the consolidated statement of comprehensive income in respect of the Plan are:

Return on Plan assets (excluding amounts included in interest)

Actuarial gains/(losses)

Arising from demographic assumptions

Arising	from	financial	assumptions

Arising from experience adjustments

Total actuarial (loss)/gain

Tax thereon

Net actuarial (loss)/gain

PAGE 220  •  The Accounts

£m

1.6

0.3

1.9

0.7

2.6

3.5

(3.0)

0.5

3.1

2019

£m

6.6

1.4

(24.5)

-

(16.5)

2.4

(14.1)

£m

1.8

-

1.8

0.5

2.3

3.4

(2.6)

0.8

3.1

2018

£m

1.1

1.8

6.0

-

8.9

(1.7)

7.2

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
	
	
 
 
 
 
 
 
	
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
	
 
 
Of the remeasurement movements reflected above:

•  The return on plan assets represents better than expected investment performance

• 

 The change in demographic assumptions reflects the adoption of new mortality assumptions, using the most recent version of the tables 
adopted by the Trustee in the triennial valuation, which predict lower life expectancy among members than the previous versions

•  The change in financial assumptions reflects principally the impact of increased inflation expectations on discount rates

• 

 The discount rate assumptions reflect the announcement made by National Statistics in September 2019 regarding its future intention to 
rebase its definition of RPI

(c)    Defined benefit plan – future cash flows

The sensitivity of the valuation of the defined benefit obligation to the principal assumptions disclosed above at 30 September 2019, calculating 
the obligation on the same basis as used in determining the IAS 19 value, is as follows:

Assumption

Discount rate

Rate	of	inflation*

Rate of salary growth

Rates of mortality

*  maintaining a 0.5% assumption for real salary growth

Increase in assumption

Impact on scheme liabilities

0.1% p.a.

0.1% p.a.

0.1% p.a.

1 year of life expectancy

(2.3)%

0.4%

2.3%

2.9%

The sensitivity analysis presented above may not be representative of an actual future change in the defined benefit obligation as it is unlikely 
that changes in assumptions would occur in isolation as some of the assumptions will be correlated. There has been no change in the method 
of preparing the analysis from that adopted in previous years.

In conjunction with the Trustee, the Group has continued to conduct asset-liability reviews of the Plan. These studies are used to assist the 
Trustee and the Group to determine the optimal long-term asset allocation with regard to the structure of liabilities within the Plan. The results 
of  the  studies  are  used  to  assist  the  Trustee  in  managing  the  volatility  in  the  underlying  investment  performance  and  risk  of  a  significant 
increase in the scheme deficit by providing information used to determine the investment strategy of the Plan. There have been no changes in 
the processes by which the Plan manages its risks from previous periods.

The  target  asset  allocations  for  the  year  ending  30  September  2020  are  60%  growth  assets  (primarily  equities),  30%  bonds  and  10% 
real estate.

The rate of employee contributions to the Plan is 5.0% of pensionable salaries. Since 1 April 2017, following the finalisation of the March 2016 
valuation, the agreed rate of employer contributions has been 32.0% of gross salaries. Additional contributions of £2.5m per annum for deficit 
reduction, including amounts payable under the PFP, and £0.4m per annum in respect of costs, each payable monthly, were also agreed.

The present best estimate of the contributions to be made to the Plan by the Group in the year ending 30 September 2020 is £4.5m.

The average durations of the benefit obligations in the Plan at the year end are shown in the table below:

Category of member

Active members

Deferred pensioners

Current pensioners

All members

2019

Years

25

24

16

24

2018

Years

24

23

15

22

(d)    Defined contribution arrangements

The Group sponsors a defined contribution (Worksave) pension scheme, open to all employees  who are not members of the Plan. The Group 
successfully completed the auto-enrolment process mandated by the UK Government in November 2013, using this scheme.

The  PAF  business  also  sponsors  a  number  of  defined  contribution  pension  plans  and  makes  contributions  to  these  schemes  in  respect 
of employees.

The assets of these schemes are not Group assets and are held separately from those of the Group, under the control of independent trustees. 
Contributions made by the Group to these schemes in the year ended 30 September 2019, which represent the total cost charged against 
income, were £2.1m (2018: £1.9m) (note 10). 

PAGE 221  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts42.  

CALLED-UP SHARE CAPITAL

The share capital of the Company consists of a single class of £1 ordinary shares.

Movements in the issued share capital in the year were:

Ordinary shares

At 1 October 2018

Shares issued

Shares cancelled

At 30 September 2019

2019

Number

2018

Number

281,596,936

281,489,701

1,606,849

107,235

(21,630,434)

-

261,573,351

281,596,936

During the year the Company issued 1,606,849 shares (2018: 107,235) to satisfy options granted under Sharesave schemes for a consideration 
of £4,075,843 (2018: £360,031). 

On 31 July 2019, 21,630,434 shares held in treasury were cancelled by the Company.

43.  

RESERVES

(a)   

The Group

Share premium account

Capital redemption reserve

Merger reserve

Cash	flow	hedging	reserve	(note	24)

Profit	and	loss	account

(b)   

The Company

Share premium account

Capital redemption reserve

Merger reserve

Profit	and	loss	account

2019

IFRS 9

£m

68.3

50.3

(70.2)

3.0

835.9

887.3

2019

IFRS 9

£m

68.3

50.3

(23.7)

256.3

351.2

2018

IFRS 9

£m

65.8

28.7

(70.2)

3.3

868.3

895.9

2018

IFRS 9

£m

65.8

28.7

(23.7)

390.0

460.8

2018

IAS 39

£m

65.8

28.7

(70.2)

3.3

890.7

918.3

2018

IAS 39

£m

65.8

28.7

(23.7)

390.0

460.8

2017

IAS 39

£m

65.5

28.7

(70.2)

2.5

784.5

811.0

2017

IAS 39

£m

65.5

28.7

(23.7)

384.0

454.5

The merger reserve arose, due to the provisions of UK company law at the time, on a group restructuring on 12 May 1989 when the Company 
became the parent entity of the Group.

PAGE 222  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts44.  

OWN SHARES

Treasury shares

At 1 October 2018

Shares purchased

Shares cancelled

At 30 September 2019

ESOP shares

At 1 October 2018

Shares purchased

Options exercised

At 30 September 2019

Balance at 30 September 2019

Balance at 1 October 2018

The Group

The Company

2019

£m

91.8

26.7

(95.5)

23.0

12.2

7.6

(2.3)

17.5

40.5

104.0

2018

£m

66.6

25.2

-

91.8

16.5

6.2

(10.5)

12.2

104.0

83.1

2019

£m

91.8

26.7

(95.5)

23.0

-

-

-

-

23.0

91.8

2018

£m

66.6

25.2

-

91.8

-

-

-

-

91.8

66.6

At  30  September  2019  the  number  of  the  Company’s  own  shares  held  in  treasury  was  5,218,702  (2018:  20,800,284).  These  shares  had  a 
nominal value of £5,218,702 (2018: £20,800,284). These shares do not qualify for dividends.

The Employee Share Ownership Plan (‘ESOP’) shares are held in trust for the benefit of employees exercising their options under the Company’s 
share option schemes and awards under the Paragon Performance Share Plan and Deferred Share Bonus Plan. The trustees’ costs are included 
in the operating expenses of the Group. 

At 30 September 2019, the trust held 3,912,516 ordinary shares (2018: 2,874,825) with a nominal value of £3,912,516 (2018: £2,874,825) and 
a  market  value  of  £18,873,977  (2018:  £13,764,662).  Options,  or  other  share-based  awards,  were  outstanding  against  all  of  these  shares  at 
30 September 2019 (2018: all). The dividends on all of these shares have been waived (2018: all).

45.  

EQUITY DIVIDEND

Amounts recognised as distributions to equity shareholders in the Group and the Company in the period:

Equity dividends on ordinary shares

Final dividend for the year ended 30 September 2018

Interim dividend for the year ended 30 September 2019

Amounts paid and proposed in respect of the year:

Interim dividend for the year ended 30 September 2019

Proposed	final	dividend	for	the	year	ended	30	September	2019

2019

2018

Per share

Per share

13.9p

7.0p

20.9p

11.0p

5.5p

16.5p

2019

2018

Per share

Per share

7.0p

14.2p

21.2p

5.5p

13.9p

19.4p

2019

£m

35.9

18.1

54.0

2019

£m

18.1

35.8

53.9

2018

£m

28.9

14.2

43.1

2018

£m

14.2

35.8

50.0

The proposed final dividend for the year ended 30 September 2019 will be paid on 17 February 2020, subject to approval at the Annual General 
Meeting, with a record date of 10 January 2020. The dividend will be recognised in the accounts when it is paid.

PAGE 223  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts46.  

NET CASH FLOW FROM OPERATING ACTIVITIES

(a)   

The Group

Profit before tax

Non-cash	items	included	in	profit	and	other	adjustments:

Depreciation of operating property, plant and equipment

Profit	on	disposal	of	operating	property,	plant	and	equipment

Amortisation of intangible assets

Foreign exchange movement on borrowings

Other non-cash movements on borrowings

Impairment losses on loans to customers

Charge for share based remuneration

Gain on derecognition

Derecognition	of	cash	flow	hedge

Net (increase) / decrease in operating assets: 

Operating lease assets

Loans to customers

Derivative	financial	instruments

Fair value of portfolio hedges

Other receivables

Net increase / (decrease) in operating liabilities:

Retail deposits

Derivative	financial	instruments

Fair value of portfolio hedges

Other liabilities

Cash generated by operations

Income taxes (paid)

2019

£m

159.0

1.5

-

2.4

(124.8)

3.6

8.0

5.9

(9.7)

(0.9)

(0.9)

(792.0)

169.7

(88.3)

(73.8)

2018

£m

181.5

1.9

(0.2)

2.1

(67.6)

6.0

7.4

6.1

-

-

(12.0)

(781.7)

50.9

15.4

(6.1)

1,095.3

1,681.2

75.8

8.1

(1.6)

437.3

(39.4)

397.9

(2.4)

(0.7)

24.6

1,106.4

(32.0)

1,074.4

Cash flows relating to plant and equipment held for leasing under operating leases are classified as operating cash flows.

PAGE 224  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
	
	
 
 
 
 
 
 
 
 
 
 
 
 
	
	
 
 
 
 
	
	
 
 
 
 
 
 
	
	
 
 
 
 
(b)   

The Company

Profit before tax

Non-cash	items	included	in	profit	and	other	adjustments:

Depreciation of property, plant and equipment

Non-cash movements on borrowings

Impairment provision / (release) on investments in subsidiaries

Charge for share based remuneration

Net decrease / (increase) in operating assets:

Other receivables

Net (decrease) / increase in operating liabilities:

Other liabilities

Cash generated / (utilised) by operations

Income taxes received

2019

£m

6.5

-

0.7

148.8

5.9

2018

£m

39.6

0.2

0.6

7.4

6.1

109.7

(176.9)

(101.1)

89.1

170.5

0.4

170.9

(33.9)

3.4

(30.5)

47.  

NET CASH FLOW FROM INVESTING ACTIVITIES

The Group

The Company

2018

£m

0.5

(0.8)

(1.5)

-

-

(281.0)

-

2019

£m

-

-

-

2018

£m

18.4

-

-

(105.1)

(160.2)

-

-

-

-

-

(12.5)

(154.3)

(282.8)

(105.1)

Proceeds from sales of operating property, plant and equipment

Purchases of operating property, plant and equipment 

Purchases of intangible assets

Movement in loans to subsidiary undertakings

Residual disposal (note 7)

Acquisitions (note 66)

Investment in subsidiary undertakings

Net cash generated / (utilised) by investing activities

2019

£m

-

(1.1)

(2.0)

-

11.4

-

-

8.3

PAGE 225  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
48.  

NET CASH FLOW FROM FINANCING ACTIVITIES

The Group

The Company

Shares issued (note 42)

Dividends paid (note 45)

Issue	of	asset	backed	floating	rate	notes

Repayment	of	asset	backed	floating	rate	notes

Movement on central bank facilities

Movement on other bank facilities

Purchase of shares (note 44)

Net cash (utilised) by financing activities

49.  

RECONCILIATION OF NET DEBT

(a)     The Group

2019

£m

3.9

(54.0)

362.5

(591.1)

(30.0)

(148.3)

(34.3)

(491.3)

2018

£m

0.4

(43.1)

432.5

(1,289.7)

324.4

(371.1)

(31.8)

(978.4)

2019

£m

4.1

(54.0)

-

-

-

-

(26.7)

(76.6)

Cash flows

Non-cash movements

Other

Acquisition / 
Derecognition

Foreign 
exchange

Other

Opening
debt

£m

Debt
issued

£m

30 September 2019

Asset backed loan notes

5,554.7

362.5

Bank borrowings

Corporate bonds

Retail bonds

935.6

149.3

296.1

Central bank borrowings

1,024.4

Bank overdrafts

Gross debt

Cash

Net debt

30 September 2018

Asset backed loan notes

Bank borrowings

Corporate bonds

Retail bonds

Central bank borrowings

Bank overdrafts

Gross debt

Cash

Net debt

1.1

7,961.2

(1,310.6)

6,650.6

6,475.8

1,306.0

149.1

295.7

700.0

0.6

8,927.2

(1,496.9)

7,430.3

£m

£m

£m

(591.1)

(148.3)

-

-

(30.0)

(0.1)

(769.5)

447.7

(321.8)

(784.1)

(124.8)

-

-

-

-

-

-

-

-

-

-

(784.1)

(124.8)

-

-

(784.1)

(124.8)

-

-

-

-

-

362.5

(362.5)

-

432.5

(1,289.7)

-

-

-

324.4

-

756.9

(756.9)

-

(371.1)

-

-

-

0.5

(1,660.3)

1,224.1

(436.2)

-

-

-

-

-

-

-

(280.9)

(280.9)

(67.6)

-

-

-

-

-

(67.6)

-

(67.6)

£m

2.2

0.2

0.3

0.4

-

-

3.1

-

3.1

3.7

0.7

0.2

0.4

-

-

5.0

-

5.0

2018

£m

0.4

(43.1)

-

-

-

-

(25.2)

(67.9)

Closing
debt

£m

4,419.4

787.5

149.6

296.5

994.4

1.0

6,648.4

(1,225.4)

5,423.0

5,554.7

935.6

149.3

296.1

1,024.4

1.1

7,961.2

(1,310.6)

6,650.6

Non-cash movements arising from acquisition/derecognition in the year include the derecognition of PM12 asset backed loan notes on the 
derecognition of that securitisation (note 7).

Other non-cash changes shown above represent EIR adjustments relating to the spreading of initial costs of the facilities concerned. 

PAGE 226  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(b)   

The Company

30 September 2019

Corporate bonds

Retail bonds

Gross debt

Cash

Net debt

30 September 2018

Corporate bonds

Retail bonds

Gross debt

Cash

Net debt

Cash flows

Non-cash movements

Opening
debt

£m

Debt
issued

£m

Other

Foreign 
exchange

£m

£m

149.3

296.1

445.4

(24.9)

420.5

149.1

295.7

444.8

(277.6)

167.2

-

-

-

-

-

-

-

-

-

-

-

-

-

10.8

10.8

-

-

-

252.7

252.7

-

-

-

-

-

-

-

-

-

-

Other

£m

0.3

0.4

0.7

-

0.7

0.2

0.4

0.6

-

0.6

Closing
debt

£m

149.6

296.5

446.1

(14.1)

432.0

149.3

296.1

445.4

(24.9)

420.5

Other non-cash changes shown above represent EIR adjustments relating to the spreading of initial costs of the bonds.

50.  

UNCONSOLIDATED STRUCTURED ENTITIES

Following the Group’s disposal of its residual interest in the Paragon Mortgages (No. 12) PLC securitisation (note 7), it ceased to consolidate the 
assets and liabilities of the entity. The external securitisation borrowings remain in place with their terms unchanged and the Group continues 
to act as administrator, for which it charges a fee. It has no other exposure to the profitability of the deal, no exposure to credit risk, other than 
on the recoverability of its quarterly fee, and no obligation to make further contribution to the entity.

Fee income from servicing arrangements since derecognition of £0.5m is included in third party servicing fees (note 8) and £0.3m is included 
in other debtors in respect of unpaid fees at the year end. Outstanding collection monies due to the structured entity of £0.4m are included in 
other creditors at 30 September 2019.

51.   

OPERATING LEASE ARRANGEMENTS

(a)    As Lessor

The  Group,  through  its  asset  finance  business,  leases  assets  under  operating  leases.  In  respect  of  certain  of  these  assets,  the  Group  also 
provides maintenance services to the lessee.

Assets subject to these arrangements are shown in note 27 and the income from these activities is shown in note 6.

The future minimum lease payments under these arrangements may be analysed as follows:

The Group

The Company

2019

£m

7.1

12.7

0.5

20.3

2018

£m

2.0

7.2

0.6

9.8

2019

£m

2018

£m

-

-

-

-

-

-

-

-

Amounts falling due:

Within one year

Between	two	and	five	years

After	more	than	five	years

PAGE 227  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
(b)    As Lessee

Minimum lease payments under operating leases recognised in 
operating expenses for the year

Office	buildings

Motor vehicles

Office	equipment

The Group

The Company

2019

£m

1.9

0.9

0.1

2.9

2018

£m

1.8

0.3

0.1

2.2

2019

£m

2018

£m

-

-

-

-

-

-

-

-

At 30 September 2019 the Group had outstanding commitments for future minimum lease payments under non-cancellable operating leases, 
which fall due as follows:

Amounts falling due:

Within one year

Between	two	and	five	years

After	more	than	five	years

The Group

The Company

2019

£m

3.2

5.8

1.7

10.7

2018

£m

2.6

6.8

2.9

12.3

2019

£m

2018

£m

-

-

-

-

-

-

-

-

Operating lease payments represent rents payable by the Group in respect of certain of its office premises and lease payments on company 
vehicles  and  equipment.  The  average  term  of  the  current  building  leases  from  inception  or  acquisition  is  7  years  (2018:  8  years)  with  rents 
subject to review every five years, while the average term of the vehicle leases and office equipment is 3 years (2018: 3 years).

52.  

RELATED PARTY TRANSACTIONS

(a)   

The Group

During the year certain of the non-executive directors of the Group were beneficially interested in savings deposits made with Paragon Bank, 
on the same terms as were available to members of the public. No such deposits were outstanding at the year end (2018: £250,000), and the 
maximum amount outstanding during the year was £250,000 (2018: £250,000).

Mr A K Fletcher, a non-executive director of the Company until 31 December 2018, is a director of Paragon Pension Plan Trustees Limited, which 
acts as the corporate trustee of the Plan. In respect of this appointment, he was paid £4,000 in the year ended 30 September 2019 by Paragon 
Finance PLC, the sponsoring company of the Plan up to the date of his resignation as a director of the Company (2018: £15,000).

The Plan is a related party of the Group. Transactions with the Plan are described in note 41.

The Group had no other transactions with related parties other than the key management compensation disclosed in note 11.

(b)   

The Company

During  the  year  the  parent  company  entered  into  transactions  with  its  subsidiaries,  which  are  related  parties.  Management  services  were 
provided to the Company by one of its subsidiaries and the Company granted awards to employees of subsidiary undertakings under the share 
based payment arrangements described in note 12.

Details of the Company’s investments in subsidiaries and the income derived from them are shown in notes 30 and 68.

Outstanding current account balances with subsidiaries are shown in notes 25 and 37.

During the year the Company incurred interest costs of £1.6m in respect of borrowings from its subsidiaries (2018: £1.3m).

PAGE 228  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts53.  

COUNTRY-BY-COUNTRY REPORTING

The Capital Requirements (Country-by-Country Reporting) Regulations 2013 came into effect on 1 January 2014 and place certain reporting 
obligations on financial institutions that are within the scope of CRD IV. The objective of the country-by-country reporting requirements is to 
provide increased transparency regarding the source of the financial institution’s income and the locations of its operations. 

Paragon Banking Group PLC is a UK registered entity. Details of its subsidiaries are given in note 68 and the activities of the Group are described 
in Section A2.1. 

The activities of the Group, described as required by the Regulations for the year ended 30 September 2019 were:

Year ended 30 September 2019

Total operating income

Profit	before	tax

Corporation tax paid

Public subsidies received

Average number of full time equivalent employees

Year ended 30 September 2018

Total operating income

Profit	before	tax

Corporation tax paid

Public subsidies received

Average number of full time equivalent employees

The Group’s participation in Bank of England funding schemes is set out in note 36.

United Kingdom

£m

307.3

159.0

39.4

-

1,269

United Kingdom

£m

301.9

181.5

32.0

-

1,103

PAGE 229  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
54.  

DISCLOSURES UNDER IAS 39

Certain  disclosures  made  in  respect  of  IAS  39  based  amounts  are  not  directly  comparable  to  IFRS  9  disclosures,  but  still  form  part  of  the 
comparative financial information. To avoid confusion, these are presented below.

(a)    Ageing of IAS 39 exposures (Note 57) 

The  payment  status  of  the  carrying  balances  of  the  Group’s  live  loan  assets,  before  provision  for  impairment,  at  30  September  2018,  split 
between those accounts considered as performing and those included in the population for impairment testing, is shown below. This disclosure 
is not required under IFRS 9, however comparative amounts are still required to be presented. Balances for immaterial asset classes are not 
shown. ‘Asset finance loans’ below includes other related loan balances. Fully provided non-live accounts are excluded from the tables below.

Days  past  due  is  not  a  relevant  measure  for  the  development  finance,  structured  lending  or  invoice  discounting  businesses,  due  to  their 
particular contractual arrangements.

2018

£m

10,211.1

101.7

10,312.8

3.0

2.2

5.7

22.1

33.0

10,345.8

(12.7)

(0.9)

10,332.2

First mortgages

Not past due

Arrears less than 3 months

Performing accounts

Arrears 3 to 6 months

Arrears 6 to 12 months

Arrears over 12 months

Possessions and similar cases

Impairment population

Total gross balances

Impairment provision on live cases

Timing adjustments

Carrying balance

PAGE 230  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsConsumer and asset finance

30 September 2018

Not past due

Arrears less than 2 months

Performing accounts

Arrears 2 to 6 months

Arrears 6 to 9 months

Arrears 9 to 12 months

Arrears over 12 months

Specifically	impaired	asset	finance	cases

Impairment population

Total gross balances

Impairment provision on live cases

Timing adjustments

Carrying balance

Second charge 
mortgage loans

Motor finance 
loans

Asset finance
loans

£m

£m

£m

350.7

19.4

370.1

11.0

4.1

3.3

29.9

-

48.3

418.4

(1.5)

(1.0)

415.9

310.8

13.2

324.0

3.2

0.9

0.6

2.1

-

6.8

330.8

(1.7)

0.3

329.4

388.6

13.8

402.4

1.3

0.7

-

0.6

0.5

3.1

405.5

(1.7)

(0.4)

403.4

Total

£m

1,050.1

46.4

1,096.5

15.5

5.7

3.9

32.6

0.5

58.2

1,154.7

(4.9)

(1.1)

1,148.7

Arrears in the tables above are based on the contractual payment status of the customers concerned. Where assets have been purchased by 
the Group, customers may already have been in arrears at the time of acquisition and an appropriate adjustment made to the consideration paid.

(b)    Analysis of buy-to-let mortgages under IAS 39 (Note 57) 

The Group’s outstanding exposure to buy-to-let loans with an appointed receiver at 30 September 2018 calculated on the basis of IAS 39 is set 
out below. A different analysis, based on the IFRS 9 staging approach, has been presented in note 23, superseding this disclosure.

Performing loans

Let with less than 3 months arrears

Impaired loans 

Let with over 3 months arrears

Vacant or on sale

Impairment population

Total balances

(c)   

Security (Note 23)

2018

Gross

£m

106.6

5.9

20.7

26.6

133.2

2018

Provision

£m

(1.1)

(2.5)

(6.4)

(8.9)

(10.0)

2018

Net

£m

105.5

3.4

14.3

17.7

123.2

The estimated value of the security held against those loans and receivables at 30 September 2018 which were considered to be impaired or 
past due under IAS 39, representing, for each such account, the lesser of the outstanding balance on the loan and the estimated valuation of 
the property was:

First mortgage loans

Second charge mortgage loans

PAGE 231  •  The Accounts

2018

£m

23.1

46.2

69.3

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsWhilst on motor finance cases the Group has the benefit of the underlying vehicle as security on these loans, no account of this was taken in the 
allowance for uncollectible amounts in the Group’s IAS 39 provision methodology.

For  the  Group’s  asset  finance  loans,  estimated  valuations  of  security  assets  for  balances  in  arrears  are  undertaken  as  part  of  the  credit 
management process. These exercises suggested that the security value of assets under finance leases which were past due or impaired at 
30 September 2018 under IAS 39 was £16.4m.

(d)    Movement in impairment provision (Note 23) 

The following amounts in respect of impairment provisions under IAS 39, net of allowances for recoveries of written off assets, have been 
deducted from the appropriate assets in the balance sheet. This disclosure has been superseded under IFRS 9, but disclosures for comparator 
periods are still required.  

At 1 October 2017

Amounts provided in the period

Amounts written off

At 30 September 2018

First
mortgages

Other loans and 
receivables

Finance
leases

£m

89.1

5.6

(3.7)

91.0

£m

18.3

0.6

(7.6)

11.3

£m

3.2

2.9

(1.0)

5.1

Total

£m

110.6

9.1

(12.3)

107.4

Of the above balances, the following provisions were held in respect of realised losses not charged off, which remain on the balance sheet and 
are provided for in full.

At 30 September 2018

First
mortgages

Other loans and 
receivables

£m

78.2

£m

-

Finance
leases

£m

0.9

The amounts charged to the profit and loss account, net of recoveries of previously provided amounts are set out below.

Year ended 30 September 2018

Amounts provided in the year

Recovery of amounts previously provided

Net impairment for year 

This impairment charge was analysed as set out below

First
mortgages

Other loans and 
receivables

Finance
leases

£m

5.6

(0.1)

5.5

£m

0.6

(0.5)

0.1

£m

2.9

(1.1)

1.8

Impairment of financial assets

First mortgage loans

Second charge mortgage loans

Finance lease receivables

Development	finance	loans

Other loans

PAGE 232  •  The Accounts

Total

£m

79.1

Total

£m

9.1

(1.7)

7.4

2018

£m

5.5

(0.5)

1.8

-

0.6

7.4

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(e)    Critical accounting estimates (note 65)

The  following  analysis  was  prepared  at  30  September  2018  to  illustrate  the  variability  of  the  IAS  39  impairment  provision.  These  were 
re-calculated by changing one factor in the calculation and keeping all others at their current levels. This exercise indicated that:

• 

 Adopting a sale strategy for 5% of currently let buy-to-let properties with a receiver of rent in place would increase impairment provisions 
by £2.1m

•  5% of receiver of rent properties currently vacant or for sale becoming fully performing would reduce impairment provisions by £0.3m

• 

 A 10% reduction in house prices would increase impairment provisions across the first mortgage assets by £1.7m, while a 10% increase 
would reduce these impairment provisions by £1.5m

•  A reduction in cash flows from receiver of rent properties of 10% would increase impairment provisions by £0.1m

It should be noted that all of these changes would, in reality, be interrelated so examining them in isolation may not give reliable guidance as to 
future outcomes.

D2.2    NOTES TO THE ACCOUNTS – CAPITAL AND FINANCIAL RISK

For the year ended 30 September 2019

The notes below describe the processes and measurements which the Group and the Company use to manage their capital 
position and their exposure to financial risks including credit, liquidity, interest rate and foreign exchange risk. It should be 
noted that certain capital measures, which are presented to illustrate the Group’s position, are not subject to audit. Where this 
is the case, the relevant disclosures are marked as such.

55.  

CAPITAL MANAGEMENT

The Group’s objectives in managing capital are:

•  To ensure that the Group has sufficient capital to meet its operational requirements and strategic objectives

• 

 To safeguard the Group’s ability to continue as a going concern, so that it can continue to provide returns to shareholders and benefits for 
other stakeholders

•  To provide an adequate return to shareholders by pricing products and services commensurately with the level of risk

•  To ensure that sufficient regulatory capital is available to meet any externally imposed requirements

The Group sets its target amount of capital in proportion to risk, availability, regulatory requirements and cost. The Group manages the capital 
structure  and  makes  adjustments  to  it  in  the  light  of  changes  in  economic  conditions  and  the  risk  characteristics  of  the  underlying  assets, 
having particular regard to the relative costs and availability of debt and equity finance at any given time. In order to maintain or adjust the 
capital structure the Group may adjust the amount of dividends paid to shareholders, return capital to shareholders, issue new shares, issue or 
redeem other capital instruments, such as retail or corporate bonds, or sell assets to reduce debt. 

The Group is subject to regulatory capital rules imposed by the PRA on a consolidated basis as a group containing an authorised bank. This is 
discussed further below.

(a)    Dividend policy

The Company is committed to a long-term sustainable dividend policy. Ordinarily, dividends will increase in line with earnings, subject to the 
requirements of the business and the availability of cash resources. The Board reviews the policy at least twice a year in advance of announcing 
its results, taking into account the Group’s strategy, capital requirements, principal risks and the objective of enhancing shareholder value. In 
determining the level of dividend for any year, the Board expects to follow the dividend policy, but will also take into account the level of available 
retained earnings in the Company, its cash resources and the cash and capital requirements inherent in its business plans.

The distributable reserves of the Company comprise its profit and loss account balance (note 43) and, other than the requirement for the Bank 
to retain an appropriate level of capital, there are no restrictions preventing profits elsewhere in the Group from being distributed to the parent.

Since  the  year  ended  30  September  2018,  the  Company  has  adopted  a  policy  of  paying  out  approximately  40%  of  its  basic  earnings  per 
share as dividend (a dividend cover ratio of around 2.5 times), in the absence of any idiosyncratic factors which might make such a dividend 
inappropriate. This policy is reviewed by the Board at least annually. The Company considers it has access to sufficient cash resources to pay 
dividends at this level and that its distributable reserves are abundant for this purpose.

PAGE 233  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsTo  provide  greater  transparency,  the  Company  has  also  indicated  that  in  future  its  interim  dividend  per  share  will  normally  be  50%  of  the 
previous final dividend, in the absence of any indicators which might make such a level of payment inappropriate. The interim dividend for the 
year ended 30 September 2019 was declared in accordance with the policy.

The most recent policy review, in November 2019, confirmed this policy but concluded that the size and nature of the non-cash fair value losses 
in the year, together with the gain arising on the derecognition of PM12, would support a higher pay-out ratio. 

For the purposes of dividend policy, the Group defines dividend cover based on basic earnings per share, adjusted where considered appropriate, 
and dividend per share. This is the most common measure used by financial analysts. 

The derivation of the dividend for the year, which is subject to approval at the forthcoming AGM is set out below.

Earnings per share (p)

Adjustment (p)

Adjusted earnings per share (p)

Dividend cover target (times)

Proposed dividend per share in respect of the year (p)

Note

17

45

2019

49.4

-

49.4

2.33

21.2

2018

55.9

(7.3)

48.6

2.50

19.4

(b)    Return on tangible equity (‘RoTE’)

RoTE is a measure of an entity’s profitability used by investors. RoTE is defined by the Group by comparing the profit after tax for the year, 
adjusted for amortisation charged on intangible assets, to the average of the opening and closing equity positions, excluding intangible assets 
and goodwill.

It effectively reflects a return on equity as if all intangible assets are eliminated immediately against reserves. As this is similar to the approach 
used for the capital of financial institutions it is widely used in the sector.

The Group’s consolidated RoTE for the year ended 30 September 2019 is derived as follows:

Profit	for	the	year	after	tax

Amortisation of intangible assets

Adjusted	profit

Divided by

Opening equity

Opening intangible assets

Opening tangible equity

Closing equity

Closing intangible assets

Closing tangible equity

Average tangible equity

Return on Tangible Equity

This table is not subject to audit

(c)    Regulatory capital

Note

28

28

28

2019

IFRS 9

£m

127.4

2.4

129.8

1,073.5

(169.3)

904.2

1,108.4

(171.1)

937.3

2018

IAS 39

£m

145.8

2.1

147.9

1,009.4

(104.4)

905.0

1,095.9

(169.3)

926.6

920.7

14.1%

915.8

16.1%

The Group is subject to supervision by the PRA on a consolidated basis, as a group containing an authorised bank. As part of this supervision 
the regulator will issue an individual capital requirement setting an amount of regulatory capital, which the Group is required to hold relative to 
its total risk exposure in order to safeguard depositors from loss in the event of severe losses being incurred by the Group. This is defined by the 
international Basel III rules, set by the Basel Committee on Banking Supervision (‘BCBS’) and currently implemented in UK law by EU Regulation 
575/2013, referred to as the Capital Requirements Regulation (‘CRR’).

The  Group’s  regulatory  capital  is  monitored  by  the  Board,  its  Risk  and  Compliance  Committee  and  the  Asset  and  Liability  Committee,  who 
ensure that appropriate action is taken to ensure compliance with the regulator’s requirements. The future regulatory capital requirement is 
also considered as part of the Group’s forecasting and strategic planning process.

PAGE 234  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe introduction of IFRS 9 on 1 October 2018 impacted the Group’s regulatory capital position. The principal impacts were:

• 

• 

• 

 The  reduction  in  reserves  caused  by  increased  provisions,  net  of  associated  future  tax  relief,  reduces  shareholders  equity  and  hence 
regulatory capital

 The reduction in loans to customers generates a consequential reduction in risk weighted assets (‘RWA’), the amount of which will vary by 
asset type

 Collectively assessed emergence provisions under IAS 39 qualified as tier 2 capital, with £4.9m being included in capital at 30 September 
2018 in respect of such provisions. No such provisions are made under IFRS 9, therefore total capital is reduced

The Group has elected to take advantage of the transitional arrangements set out in Article 473a of the CRR, which allow the capital impact 
of expected credit losses to be phased in over a five-year period. The phase-in factors will allow for a 95% add back to CET1 capital and risk 
weighted assets in the financial year ended 30 September 2019, reducing to 85%, 70%, 50% and 25% for the financial years ending in 2020 to 
2023, with full recognition of the impact on CET1 capital in the 2024 financial year. Where such relief is taken, firms are also required to disclose 
their capital positions calculated as if the relief were not available (the ‘fully loaded’ basis).

The capital position at 1 October 2018, immediately after transition, is set out in the notes below, marked 2018 IFRS 9.

The tables below demonstrate that at 30 September 2019 the Group’s regulatory capital of £1,072.0m (2018: £1,044.8m) was comfortably in 
excess of the amounts required by the regulator, including £742.9m in respect of Pillar 1 and Pillar 2a capital (unaudited), which is comprised of 
fixed and variable elements. The CRR also requires firms to hold additional capital buffers, including a Capital Conservation Buffer of 2.5% of 
risk weighted assets (at 30 September 2019) (2018: 1.875%) and a Counter-Cyclical Buffer, currently 1.0% of risk weighted assets (2018: 0.5%). 
Firm specific buffers may also be required.

The Group’s regulatory capital differs from its equity as certain adjustments are required by the regulator. A reconciliation of the Group’s equity 
to its regulatory capital determined in accordance with CRD IV at 30 September 2019 is set out below.

Note

30 September 2019

1 October 2018

30 September 2018

Total equity

Deductions

Proposed	final	dividend

IFRS 9 transitional relief

Intangible assets

Prudent valuation adjustments

Common Equity Tier 1 (‘CET1’) capital

Other Tier 1 capital

Total Tier 1 capital

Corporate bond

Less: amortisation adjustment

Collectively assessed credit impairment allowances

Total Tier 2 capital 

45

*

28

◊

35

†

‡

IFRS 9

£m

1,108.4

(35.8)

21.2

(171.1)

(0.7)

922.0

-

922.0

150.0

-

150.0

-

150.0

IFRS 9

£m

1,073.5

(35.8)

21.2

(169.3)

(0.9)

888.7

-

888.7

150.0

-

150.0

-

150.0

IAS 39

£m

1,095.9

(35.8)

-

(169.3)

(0.9)

889.9

-

889.9

150.0

-

150.0

4.9

154.9

Total regulatory capital

1,072.0

1,038.7

1,044.8

*	

◊	

†	

Firms	are	permitted	to	phase	in	the	impact	of	IFRS	9	transition	over	a	five-year	period.

	For	capital	purposes,	assets	and	liabilities	held	at	fair	value,	such	as	the	Group’s	derivatives,	are	required	to	be	valued	on	a	more	conservative	basis	than	the	market	value	basis	set	out	in	
IFRS	13.	This	difference	is	represented	by	the	prudent	valuation	adjustment	above,	calculated	using	the	‘Simplified	Approach’	set	out	in	the	CRR.

This	was	first	included	in	the	Group’s	regulatory	capital	position	in	the	year	and	has	been	included	in	comparative	amounts	for	consistency.

	When	tier	2	capital	instruments	have	less	than	five	years	to	maturity	the	amount	eligible	as	regulatory	capital	reduces	by	20%	per	annum.	No	such	adjustment	is	required	in	respect	of	the	
Corporate Bond issued in the year ended 30 September 2016, which matures in 2026.

‡ 

Under IFRS 9 there are no collectively assessed credit impairment allowances which are eligible as tier 2 capital.

PAGE 235  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts	
The total exposure amount calculated under the CRD IV framework against which this capital is held, and the proportion of these assets it 
represents, are calculated as shown below.

30 September 2019

1 October 2018

30 September 2018

Credit risk

Balance sheet assets

Off balance sheet

IFRS 9 transitional relief

Total credit risk

Operational risk

Market risk

Other

Total exposure amount

Solvency ratios

CET1

Total regulatory capital

This table is not subject to Audit

IFRS 9

£m

5,997.2

85.5

10.5

6,093.2

516.6

-

114.0

6,723.8

%

13.7

15.9

IFRS 9

£m

5,756.3

87.8

10.5

5,854.6

485.1

-

105.1

6,444.8

%

13.8

16.2

IAS 39

£m

5,767.3

87.8

-

5,855.1

485.1

-

105.1

6,445.3

%

13.8

16.2

The CRD IV risk weightings for credit risk exposures are calculated using the Standardised Approach. The Basic Indicator Approach is used for 
operational risk.

On a fully loaded basis (excluding the effect of IFRS 9 transitional relief) the Group’s capital ratios would be:

30 September 2019

1 October 2018

30 September 2018

CET1 Capital

Add back: IFRS 9 relief

Fully loaded CET1 Capital

TRC

Add back: IFRS 9 relief

Fully loaded TRC

Total risk exposure

Add back: IFRS 9 relief

Fully loaded TRE

Fully loaded Solvency ratios 

CET1

Total regulatory capital

This table is not subject to audit

IFRS 9

£m

922.0

(21.2)

900.8

1,072.0

(21.2)

1,050.8

6,723.8

(10.5)

6,713.3

%

13.4

15.7

IFRS 9

£m

888.7

(21.2)

867.5

1,038.7

(21.2)

1,017.5

6,444.8

(10.5)

6,434.3

%

13.5

15.8

IAS 39

£m

889.9

-

889.9

1,044.8

-

1,044.8

6,445.3

-

6,445.3

%

13.8

16.2

The total regulatory capital at 30 September 2019 on the fully loaded basis of £1,050.8m was in excess of the Pillar 1 & 2a requirement of 
£741.8m on the same basis (amounts not subject to audit).

PAGE 236  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
The table below shows the calculation of the UK leverage ratio, based on the consolidated balance sheet assets adjusted as shown. The PRA 
has proposed a minimum UK leverage ratio of 3.25% for UK firms.

Total balance sheet assets

Add:  Credit fair value adjustments on loans to customers

Debit fair value adjustments on retail deposits

Adjusted balance sheet assets

Less:  Derivative assets

Central bank deposits

CRDs

Accrued interest on sovereign exposures

On-balance sheet items

Less: Intangible assets

Total on balance sheet exposures

Derivative assets

Potential future exposure on derivatives

Total derivative exposures

Post offer pipeline at gross notional amount

Adjustment to convert to credit equivalent amounts

Off balance sheet items

Note

20

31

24

18

25

28

24

2019

IFRS 9

£m

2018

IFRS 9

£m

2018

IAS 39

£m

14,395.5

14,487.9

14,515.1

-

-

24.1

4.2

24.1

4.2

14,395.5

14,516.2

14,543.4

(592.4)

(816.4)

(11.4)

(0.2)

12,975.1

(171.1)

(855.7)

(895.9)

(6.2)

(0.4)

12,758.0

(169.3)

12,804.0

12,588.7

592.4

120.0

712.4

903.4

(739.2)

164.2

855.7

172.1

1,027.8

817.7

(569.2)

248.5

(855.7)

(895.9)

(6.2)

(0.4)

12,785.2

(169.3)

12,615.9

855.7

172.1

1,027.8

817.7

(569.2)

248.5

Tier 1 capital

922.0

888.7

889.9

Total leverage exposure before IFRS 9 relief

IFRS 9 relief

Total leverage exposure

UK leverage ratio

This table is not subject to audit

The fully loaded leverage ratio is calculated as follows

13,680.6

13,865.0

13,892.2

25.8

25.8

-

13,706.4

13,890.8

13,892.2

6.7%

6.4%

6.4%

Fully loaded Tier 1 capital 

Total leverage exposure before IFRS 9 relief

30 September 2019

1 October 2018

30 September 2018

IFRS 9

£m

900.8

13,680.6

IFRS 9

£m

867.5

13,865.0

IAS 39

£m

889.9

13,892.2

Fully loaded UK leverage exposure

6.6%

6.3%

6.4%

This table is not subject to audit

The UK leverage ratio is prescribed by the PRA and differs from the leverage ratio defined by Basel and the CRR due to the exclusion of central 
bank balances from exposures.

The regulatory capital disclosures in these financial statements relate only to the consolidated position for the Group. Individual entities within 
the Group are also subject to supervision on a standalone basis. All such entities complied with the requirements to which they were subject 
during the year.

PAGE 237  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
56.  

FINANCIAL RISK MANAGEMENT

The principal risks arising from the Group’s exposure to financial instruments are credit risk, liquidity risk and market risk (particularly, interest 
rate  risk  and  currency  risk).  These  risks  are  discussed  in  notes  57  to  60  respectively.  The  Board  has  a  Risk  and  Compliance  Committee, 
consisting  of  the  Chairman  and  the  non-executive  directors  which  is  responsible  for  providing  oversight  and  challenge  to  the  Group’s  risk 
management arrangements. The Credit Committee and ALCO are executive sub-committees of the Risk and Compliance Committee which 
monitor performance against the risk appetites set by the Board and make recommendations for changes in risk appetite where appropriate. 
They  also  review  and,  where  authorised  to  do  so,  agree  or  amend  policies  for  managing  each  of  these  risks,  which  are  summarised  in  the 
relevant note. The Corporate Governance Statement in Section B3 (which is not subject to audit) provides further detail on the operations of 
these committees. 

The financial risk management policies have remained unchanged throughout the year and since the year end. The position discussed in notes 
57 to 60 is materially similar to that existing throughout the year. 

57.  

CREDIT RISK

The assets of the Group and the Company which are subject to credit risk are set out below:

Financial assets at amortised cost

Loans to customers

Trade receivables

Amounts owed by Group companies

Cash

CSA assets

CRDs

Accrued interest income

Financial assets at fair value

Derivative	financial	assets

Maximum exposure to credit risk

Note

The Group

The Company

2019

£m

2018

£m

12,186.1

12,127.8

3.6

-

2.2

-

1,225.4

1,310.6

72.2

11.4

0.4

3.8

6.2

0.6

13,499.1

13,451.2

20

25

25

18

25

25

25

2019

£m

-

-

106.6

14.1

-

-

0.7

121.4

2018

£m

-

-

216.3

24.9

-

-

0.7

241.9

24

592.4

855.7

-

-

14,091.5

14,306.9

121.4

241.9

While this maximum exposure represents the potential loss which might have to be accounted for by the Group, the terms on which a significant 
proportion of the Group’s loan assets are funded, described under Liquidity Risk in note 58, limit the amount of principal repayments on the 
Group’s  securitised  and  warehouse  borrowings  in  cases  of  capital  losses  on  assets,  considerably  reducing  the  effective  shareholder  value 
at risk.

All financial assets at amortised cost are subject to the requirements of IFRS 9 relating to impairment.

Further information on the Group’s exposure to credit risk by asset type, including the credit quality of assets and any potential concentrations 
of credit risk, is set out below for:

• 

Loans to customers

•  Cash balances (including CSA assets, CRDs and accrued interest)

•  Trade receivables

•  Derivative financial assets

Loans to customers

The Group’s credit risk is primarily attributable to its loans to customers and its business objectives rely on maintaining a high-quality customer 
base and place strong emphasis on good credit management, both at the time of acquiring or underwriting a new loan, where strict lending 
criteria are applied, and throughout the loan’s life.

Primary responsibility for the management of credit risk relating to lending activities across the Group lies with the Credit Committee. The Credit 
Committee is made up of senior employees, drawn from financial and risk functions independent of the underwriting process. It is chaired by the 
Chief Risk Officer. Its key responsibilities include setting and reviewing credit policy, controlling applicant quality, tracking account performance 
against targets, agreeing product criteria and lending guidelines and monitoring performance and trends.

PAGE 238  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe Group’s underwriting philosophy is based on a combination of sophisticated individual credit assessment and the automated efficiencies 
of a scored decision making process. Information on each applicant is combined with data taken from a credit reference bureau to provide a 
complete credit picture of the applicant and the borrowing requested. Key information is validated through a combination of documentation 
and statistical data which collectively provides evidence of the applicant’s ability and willingness to pay the amount contracted under the loan 
agreement. In assessing credit risk, even where the Group would have security on a proposed loan, an applicant’s ability and propensity to repay 
the loan remain the principal factors in the decision to lend.

In considering whether to acquire pools of loan assets, the Group will undertake a due diligence exercise on the underlying loan accounts. Such 
assets are generally not fully performing and are offered at a discount to their current balance. The Group’s procedures may include inspection 
of original loan documents, verification of security and the examination of the credit status of borrowers. Current and historic cash flow data 
will also be examined. The objective of the exercise is to establish, to a level of confidence similar to that provided by the underwriting process, 
that the assets will generate sufficient cash flows to recover the Group’s investment and generate an appropriate return without exposing the 
Group to material operational or conduct risks. 

This section sets out information relevant to assessing the credit risk inherent in the Group’s loans to customers balances. It is set out in the 
following subsections:

•  Types of lending and related security

•  Overall credit grading

•  Credit characteristics of particular portfolios

•  Arrears performance

•  Acquired assets

Types of lending

The Group’s balance sheet loan assets at 30 September 2019 are analysed as follows:

Buy-to-let mortgages

Owner-occupied mortgages

Total first charge residential mortgages

Second charge mortgage loans

Loans secured on residential property

Development	finance

Loans secured on property

Asset	finance	loans

Motor	finance	loans

Aircraft mortgages

Structured lending

Invoice	finance

Total secured loans

Professions	finance

Other unsecured commercial loans

Unsecured consumer loans

2019

IFRS 9

2018

IFRS 9

2018

IAS 39

£m

10,101.9

70.6

10,172.5

389.2

10,561.7

506.5

11,068.2

472.9

318.9

19.3

88.1

18.5

%

82.9%

0.6%

83.5%

3.2%

86.7%

4.1%

90.8%

3.9%

2.6%

0.2%

0.7%

0.1%

£m

10,227.4

80.9

10,308.3

414.4

10,722.7

352.9

11,075.6

389.9

329.2

12.4

38.7

21.7

%

84.5%

0.7%

85.2%

3.4%

88.6%

2.9%

91.5%

3.3%

2.7%

0.1%

0.3%

0.2%

£m

10,261.6

70.6

10,332.2

415.9

10,748.1

352.8

11,100.9

391.0

329.4

12.4

38.7

21.8

%

84.6%

0.6%

85.2%

3.5%

88.7%

2.9%

91.6%

3.2%

2.7%

0.1%

0.3%

0.2%

11,985.9

98.3%

11,867.5

98.1%

11,894.2

98.1%

46.2

19.3

134.7

0.4%

0.2%

1.1%

42.1

17.2

173.8

0.4%

0.1%

1.4%

42.6

17.3

173.7

0.4%

0.1%

1.4%

Total loans to customers

12,186.1

100.0%

12,100.6

100.0%

12,127.8

100.0%

First and second charge mortgages are secured by charges over residential properties in England and Wales, or similar Scottish or Northern 
Irish securities. 

Development finance loans are secured by a first charge (or similar Scottish security) over the development property and various charges over 
the build. 

Asset finance loans and motor finance loans are effectively secured by the financed asset, while aircraft mortgages are secured by a charge on 
the aircraft funded.

Structured lending and invoice finance balances are effectively secured over the assets of the customer, with security enhanced by maintaining 
balances at a level less than the total amount of the security (the advance percentage).

Professions finance are generally short term unsecured loans made to firms of lawyers and accountants for working capital purposes.

PAGE 239  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsOther unsecured consumer loans include unsecured loans either advanced by Group companies or acquired from their originators at a discount. 

There  are  no  significant  concentrations  of  credit  risk  to  individual  counterparties  due  to  the  large  number  of  customers  included  in  the 
portfolios. All lending is to customers within the UK. The total gross carrying value of the Group’s Loans to Customers due from customers with 
total portfolio exposures over £10.0m is analysed below by product type.

Buy-to-let mortgages

Development	finance

Structured lending

Asset	finance

2019

£m

149.7

212.7

78.8

-

441.2

2018

£m

211.9

166.1

29.3

10.7

418.0

The threshold of £10.0m is used internally for monitoring large exposures.

The fall in large buy-to-let exposures is principally a result of the derecognition of the PM12 assets (note 7) which included elements of several 
large portfolios.

Credit grading

An analysis of the Group’s loans to customers by absolute level of credit risk at 30 September 2019 is set out below. The analysed amount 
represents gross carrying amount.

30 September 2019

Very low risk

Low risk

Moderate risk

High risk

Very high risk

Not graded

Total gross carrying amount

Impairment

Total loans to customers

Stage 1

£m

8,693.9

1,267.2

781.9

353.2

86.0

200.4

11,382.6

(6.0)

11,376.6

Stage 2

£m

Stage 3

£m

92.8

77.5

75.0

153.0

47.0

13.2

458.5

(3.7)

454.8

26.5

6.7

9.3

67.9

44.0

13.5

167.9

(32.2)

135.7

POCI

£m

49.4

26.5

45.2

48.5

38.7

10.7

219.0

-

219.0

Total

£m

8,862.6

1,377.9

911.4

622.6

215.7

237.8

12,228.0

(41.9)

12,186.1

Gradings above are based on credit scorecards or internally assigned risk ratings as appropriate for the individual asset class. These measures 
are calibrated across product types and used internally to monitor the Group’s overall credit risk profile against its risk appetite.

These gradings represent current credit quality on an absolute basis and this may result in assets in higher IFRS 9 stages with low risk grades, 
especially where a case qualifies through breaching, for example, an arrears threshold but is making regular payments. This will apply especially 
to stage 3 cases reported in note 23, other than those shown as ‘realisations’.

Examples of these cases include fully up-to-date receiver of rent cases, customers who may be up to date on accounts with other lenders and 
accounts where the default on the Group’s loan has yet to impact on external credit score.

A small proportion of the loan book (1.9%) is classed as ‘not graded’ above. This rating relates to loans that have been fully underwritten at 
origination but where the customer falls outside the automated assessment techniques used post-completion. This disclosure is expected to 
be developed further in future.

IFRS  7  does  not  require  a  comparative  disclosure  and  it  has  been  determined  that  the  internal  management  information  was  insufficiently 
mature at 1 October 2018 to produce a reliable comparative.

PAGE 240  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCredit characteristics by portfolio

Loans secured on residential property

First mortgage loans have a contractual term of up to thirty years and second charge mortgage loans up to twenty five years. In all cases the 
borrower is entitled to settle the loan at any point and in most cases early settlement does take place. All borrowers on these accounts are 
required to make monthly payments.

An analysis of the indexed loan to value ratio (‘LTV’) for those loan accounts secured on residential property by value at 30 September 2019 is 
set out below. LTVs for second charge mortgages are calculated allowing for the interest of the first charge holder, based on the most recent 
first charge amount held by the Group, while for acquired accounts the effect of any discount on purchase is allowed for.

Loan to value ratio

Less than 70%

70% to 80%

80% to 90%

90% to 100%

Over 100%

Average loan to value ratio

of which

Buy-to-let

Owner-occupied

2019

2019

2018

2018

First 
mortgages

Second charge 
mortgages

First
mortgages

Second charge 
mortgages

%

54.3

36.2

7.2

0.6

1.7

%

66.5

18.5

8.9

2.7

3.4

100.0

100.0

65.7

67.3

67.4

53.2

%

%

66.1

17.4

9.3

3.5

3.7

100.0

65.9

60.6

29.7

7.1

0.8

1.8

100.0

66.0

66.1

51.3

The regionally indexed LTVs shown above are affected by changes in house prices, with the Nationwide house price index, for the UK as a whole, 
registering an annual increase of 0.2% in the year ended 30 September 2019 (2018: 2.0%).

The increase in the LTV ratio for the owner-occupied accounts relates to the greater number of new lending accounts, which have higher LTV 
levels than legacy cases.

The geographical distribution of the Group’s residential mortgage assets by gross carrying value is set out below.

First Charge

Second Charge

2019

%

3.2

5.3

18.9

3.3

10.1

31.9

8.9

5.1

8.6

95.3

0.1

1.4

3.2

2018

%

3.0

5.2

18.6

3.5

10.2

31.3

9.2

4.8

9.4

95.2

0.1

1.4

3.3

2019

2018

%

3.3

6.3

7.8

4.2

8.0

37.7

7.9

7.6

6.2

89.0

1.9

5.6

3.5

%

3.5

6.5

7.1

4.7

8.5

35.2

8.0

8.0

6.7

88.2

2.1

5.9

3.8

100.0

100.0

100.0

100.0

East Anglia

East Midlands

Greater London

North

North West

South East

South West

West Midlands

Yorkshire and Humberside

Total England

Northern Ireland

Scotland

Wales

PAGE 241  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsDevelopment finance

Development finance loans have an average term of 20 months (2018: 21 months). Settlement of principal and accrued interest takes place 
once the development is sold or refinanced following its completion and the customer is not normally required to make payments during the 
term of the loan. The loans are secured by a legal charge over the site and / or property together with other charges and warranties related to 
the build.

As customers are not required to make payments during the life of the loan, arrears and past due measures cannot be used to monitor credit 
risk. Instead, cases are monitored on an individual basis by management and Credit Risk. The average loan to gross development value (‘LTGDV’) 
ratio for the portfolio at year end, a measure of security cover, is analysed below.

LTGDV

50% or less

50% to 60%

60% to 65%

65% to 70%

70% to 75%

Over 75%

2019

2019

2018

2018

By value

By number

By value

By number

%

8.5

18.2

31.6

32.3

6.8

2.6

%

3.4

15.5

39.1

32.4

8.2

1.4

%

3.4

18.9

63.3

7.1

0.7

6.6

%

4.4

22.8

59.6

9.6

0.7

2.9

100.0

100.0

100.0

100.0

The average LTGDV cover at the year end was 64.8% (2018: 63.2%).

The increase in LTGDV percentages over the year reflects the changing mix in the portfolio between those accounts originated using the initial 
cautious underwriting approach of the Group’s in-house operation and those originated though the acquired operation. Following acquisition, 
risk appetites were adjusted to reflect the increased experience and maturity of the combined operation.

LTGDV is calculated by comparing the current expected end of term exposure with the latest estimate of the value of the completed development 
based on surveyors’ reports.

At  30  September  2019  the  development  finance  portfolio  comprised  207  accounts  (2018:  136)  with  a  total  carrying  value  of  £506.5m 
(2018: £352.8m). Of these accounts only six were included in stage 2 at 30 September 2019 (2018 IFRS 9: none). In addition, three accounts 
acquired  in  the  Titlestone  purchase  had  been  classified  as  POCI  (2018:  four).  An  allowance  for  these  losses  was  made  in  the  IFRS  3  fair 
value calculation.

The geographical distribution of the Group’s development finance loans by gross carrying value is set out below.

2019

%

20.2

3.0

20.9

1.0

0.1

30.8

13.9

7.2

1.5

98.6

-

1.4

-

2018

%

21.6

3.0

28.5

0.7

 -

23.0

11.1

8.3

1.2

97.4

-

2.6

-

100.0

100.0

East Anglia

East Midlands

Greater London

North

North West

South East

South West

West Midlands

Yorkshire and Humberside

Total England

Northern Ireland

Scotland

Wales

PAGE 242  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsAsset finance and Motor finance

Asset  and  motor  finance  lending  includes  finance  lease  and  hire  purchase  arrangements,  which  are  accounted  for  as  finance  leases  under 
IAS 17. The average contractual life of the asset finance loans was 56 months (2018: 52 months) while that of the motor finance loans was 
57 months (2018: 55 months), but it is likely that a significant proportion of customers will choose to settle their obligations early. 

Asset finance customers are generally small or medium sized businesses. The nature of the assets underlying the Group’s asset finance lending 
by gross carrying value is set out below.

Commercial vehicles

Construction plant

Technology

Manufacturing

Print and paper

Refuse disposal vehicles

Other vehicles

Agriculture

Other

2019

%

30.3

34.8

7.8

6.1

4.8

5.2

3.0

2.7

5.3

2018

%

22.6

38.9

6.6

5.2

7.1

6.7

4.2

1.2

7.5

100.0

100.0

Motor  finance  loans  are  secured  over  cars,  motorhomes  and  light  commercial  vehicles  and  represent  exposure  to  consumers  and 
small businesses.

Structured lending

The Group’s structured lending division provides revolving loan facilities to support non-bank lending businesses. Loans are made to a Special 
Purpose Vehicle (‘SPV’) company controlled by the customer and effectively secured on the loans made by the SPV. Exposure is limited to a 
percentage of the underlying assets, providing a buffer against credit loss.

Summary details of the structured lending portfolio are set out below.

Number of transactions

Total facilities (£m)

Carrying value (£m)

2019

8

135.0

88.1

2018

3

52.5

38.7

The maximum advance under these facilities was 80% of the underlying assets.

These accounts do not have a requirement to make regular payments, operating on revolving basis. The performance of each loan is monitored 
monthly on a case by case basis by the Group’s Credit Risk function, assessing compliance with covenants relating to both the customer and 
the  performance  and  composition  of  the  asset  pool.  These  assessments,  which  are  reported  to  Credit  Committee,  are  used  to  inform  the 
assessment of expected credit loss under IFRS 9.

At 30 September 2019 there were no significant concerns regarding the credit performance of these facilities.

Unsecured consumer loans

Almost  all  of  the  Group’s  unsecured  consumer  loan  assets  are  part  of  purchased  debt  portfolios  where  the  consideration  paid  will  have 
been based on the credit quality and performance of the loans at the point of the transaction. Collections on purchased accounts have been 
comfortably in excess of those implicit in the purchase prices.

PAGE 243  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsArrears performance

The  number  of  accounts  in  arrears  by  asset  class,  based  on  the  most  commonly  quoted  definition  of  arrears  for  the  type  of  asset,  at 
30  September  2019  and  30  September  2018,  compared  to  the  industry  averages  at  those  dates  published  by  UK  Finance  (‘UKF’)  and  the 
FLA, was: 

First mortgages

Accounts more than three months in arrears

Buy-to-let accounts including receiver of rent cases

Buy-to-let accounts excluding receiver of rent cases

Owner-occupied accounts

UKF data for mortgage accounts more than three months in arrears

Buy-to-let accounts including receiver of rent cases

Buy-to-let accounts excluding receiver of rent cases

Owner-occupied accounts

All mortgages

Second charge mortgage loans

Accounts more than 2 months in arrears

All accounts

Post-2010 originations

Legacy cases (Pre-2010 originations)

Purchased assets

FLA data for secured loans

Car loans

Accounts more than 2 months in arrears

FLA data for point of sale hire purchase 

Asset finance loans

Accounts more than 2 months in arrears

FLA data for business lease / hire purchase loans

2019

%

0.18

0.07

2.44

0.42

0.37

0.81

0.73

14.08

0.38

19.85

16.05

8.70

5.25

2.70

0.43

1.10

2018

%

0.11

0.03

3.15

0.42

0.38

0.88

0.79

13.64

0.21

17.91

14.81

9.40

3.91

2.50

0.78

0.70

No  published  industry  data  for  asset  classes  comparable  to  the  Group’s  other  books  has  been  identified.  Where  revised  data  at 
30 September 2018 has been published by the FLA or UKF, the comparative industry figures above have been amended. 

Arrears information is not given for development finance, structured lending or invoice finance activities as the structure of the products means 
that such a measure is not relevant.

The Group calculates its headline arrears measure for buy-to-let mortgages, shown above, based on the numbers of accounts three months 
or more in arrears, including purchased Idem Capital assets, but excluding those cases in possession and receiver of rent cases designated for 
sale. This is consistent with the methodology used by UKF in compiling its statistics for the buy-to-let mortgage market as a whole.

The number of accounts in arrears will naturally be higher for legacy books, such as the Group’s legacy second charge mortgages and residential 
first  mortgages,  than  for  comparable  active  ones,  as  performing  accounts  pay  off  their  balances,  leaving  arrears  accounts  representing  a 
greater proportion of the total.

The figures shown above for secured loans incorporate purchased portfolios which generally include a high proportion of cases in arrears at 
the time of purchase and where this level of performance is allowed for in the discount to current balance represented by the purchase price. 
However, this will lead to higher than average reported arrears.

Acquired assets

Almost all of the Group’s unsecured consumer loan assets are part of purchased debt portfolios where the consideration paid will have been 
based  on  the  credit  quality  and  performance  of  the  loans  at  the  point  of  the  transaction.  The  total  amount  of  undiscounted  ECL  at  initial 
recognition on POCI loans to customers initially recognised during the year ended 30 September 2019 was minimal due to the level of purchases.

Collections on purchased accounts have been comfortably in excess of those implicit in the purchase prices.

PAGE 244  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In  the  debt  purchase  industry,  Estimated  Remaining  Collections  (‘ERCs’)  is  commonly  used  as  a  measure  of  the  value  of  a  portfolio.  This  is 
defined as the sum of the undiscounted cash flows expected to be received over a specified future period. In the Group’s view, this measure 
may be suitable for heavily discounted, unsecured, distressed portfolios, but is less applicable for the types of portfolio in which the Group has 
invested, where cash flows are higher on acquisition, loans may be secured on property and customers may not be in default. In such cases, the 
IFRS 9 amortised cost balance, at which these assets are carried in the Group balance sheet, provides a better indication of value.

However, to aid comparability, the 84 and 120 month ERC values for the Group’s purchased consumer loan assets, are set out below. These are 
derived using the same models and assumptions used in the EIR calculations. ERCs are set out both for all purchased consumer portfolios and 
for those classified as POCI under IFRS 9.

All purchased consumer assets

Carrying value

84 month ERC

120 month ERC

POCI assets only

Carrying value

84 month ERC

120 month ERC

2019

£m

291.1

342.3

387.5

168.3

214.1

246.0

2018

£m

364.2

434.9

489.6

204.4

269.9

306.2

2017

£m

503.5

608.9

688.8

302.9

317.2

359.9

Amounts  shown  above  are  disclosed  as  loans  to  customers  (note  20).  They  include  first  mortgages,  second  charge  loans  and  unsecured 
consumer loans.

Further information relating to comparative information prepared under IAS 39 is included in note 54(a) and (b).

PAGE 245  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCash balances

The credit risk inherent in the cash positions of the Group and the Company is controlled by ALCO, which determines with which institutions 
deposits may be placed with.

For cash deposits within the Group’s securitisation structures, the scheme documents will set out criteria for allowable investments, including 
rating thresholds, which are monitored by the external trustees of each transaction.

The Group’s cash balances are held in sterling at the Bank of England and at highly rated banks in current and call accounts. Cash is also invested 
in UK government securities and as short fixed term money market deposits. The Group has a Wholesale Credit Risk Policy including limits on 
large exposures to mitigate any concentration risk in respect of its investments.

The carrying value of the Group’s and the Company’s cash balances analysed by their long-term credit rating as determined by Fitch is set 
out below.

The Group

Cash with central banks rated:

AA

Cash with retail banks rated:

AA

AA-

A+

A

A-

BBB+

Investments in money market funds rated:

AAA

Total exposure

The Company

Cash with retail banks rated:

AAA

A+

BBB+

2019

£m

2018

£m

816.4

895.9

-

230.5

173.5

-

5.0

-

409.0

-

1,225.4

-

9.1

5.0

14.1

81.3

171.5

97.7

21.7

-

20.9

393.1

21.6

1,310.6

15.0

9.9

-

24.9

CRDs share the central bank rating noted above while CSA assets, placed with retail banks, have similar ratings to those shown above.

Credit risk on all of these balances, and any interest accrued thereon, is considered to be minimal. These balances are considered as Stage 1 for 
IFRS 9 impairment purposes with a probability of default such that any provision required would be immaterial.

Trade debtors

The  Group’s  trade  debtors  balance  represents  principally  amounts  outstanding  on  unpaid  operating  lease  obligations  in  the  asset  finance 
business, where similar acceptance criteria to those used for finance lease cases apply.

Financial assets at fair value

The Group’s financial assets held at fair value comprise solely derivate financial instruments used for hedging purposed (note 24)

In order to control credit risk relating to counterparties to the Group’s derivative financial instruments, ALCO determines which counterparties 
the Group will deal with, establishes limits for each counterparty and monitors compliance with those limits. Such counterparties are typically 
highly rated banks and, for all derivative positions held within the Group’s securitisation structures, must comply with criteria set out in the 
financing arrangements, which are monitored externally. 

Where a derivative counterparty to the Group’s cross-currency basis swaps fails to meet the required criteria, they are obliged under the terms 
of the instruments to provide a cash collateral deposit. These cash collateral deposits are held in escrow and not recognised as assets of the 
Group so do not form part of the Group’s cash position.

PAGE 246  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The Group uses the International Swaps and Derivatives Association (‘ISDA’) Master Agreement for documenting certain derivative activity. 
For certain counterparties a Credit Support Annex (‘CSA’) has been executed in conjunction with the ISDA Master Agreement. Under a CSA, 
collateral is passed between counterparties to mitigate the market contingent counterparty risk inherent in the outstanding positions. Collateral 
pledged to such counterparties by the Group is shown in note 25, while collateral pledged to the Group is shown in note 37.

The Group’s exposure to credit risk in respect of the counterparties to its derivative financial assets, analysed by their long-term credit rating 
as determined by Fitch is set out below.

Carrying value of derivative financial assets

Counterparties rated

AA

AA-

A+

A

A-

BBB+

Gross exposure (note 24)

Collateral amounts posted

Cross-currency basis swap arrangements

CSA collateral amounts (note 37)

Total collateral

Net exposure

2019

£m

7.3

155.6

388.8

5.5

35.2

-

592.4

64.1

-

64.1

2018

£m

7.9

169.7

5.4

630.2

-

42.5

855.7

67.5

10.3

77.8

528.3

777.9

The increase in reported credit quality is due to upgrades in the year to the ratings of two of the Group’s principal counterparties, Barclays 
and RBS.

PAGE 247  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
 
 
 
58.  

LIQUIDITY RISK

Liquidity risk is the risk that the Group might be unable meet its liabilities as they fall due. 

The Group’s principal source of liquidity risk is from its retail deposit funding. Deposit balances raised are typically used to support lending 
activities where maturity is over a longer period than that of the deposits. This maturity transformation exposes the Group to liquidity risk.

Further liquidity risk arises: 

• 

• 

 In the medium term from the Group’s corporate and retail bonds which are used to support its general operations and from its participation 
in central bank funding schemes

 From  the  Group’s  derivatives  portfolio  which  gives  rise  to  liquidity  risk  due  to  the  collateral  requirements  to  cover  adverse  changes 
in valuation

• 

From the Group’s participation in the SPVs where sufficient funding must be available

Liquidity is also required to provide capital support for new loans and working capital for the Group.

Where assets are funded by non-recourse arrangements, through the securitisation process, liquidity risk is effectively eliminated.

Set out below is a summary of the contractual cash flows expected to arise from the Group’s financial liabilities, based on the earliest date at 
which repayment can be demanded.

30 September 2019

Retail deposits

Borrowings

Total non-derivative liabilities

Derivative liabilities

30 September 2018

Retail deposits

Borrowings

Total non-derivative liabilities

Derivative liabilities

Amounts payable

In one year 
or less, or on 
demand

In more than 
one year, but 
not more than 
two years

In more than 
two years but 
not more than 
five years

In more than 
five years

Total

£m

£m

£m

£m

£m

4,418.0

89.9

4,507.9

(0.1)

1,210.1

794.6

2,004.7

2.9

982.4

551.8

1,534.2

1.8

4,507.8

2,007.6

1,536.0

3,674.8

118.7

3,793.5

(1.9)

3,791.6

1,068.8

44.6

1,113.4

4.7

1,118.1

720.8

1,227.4

1,948.2

22.6

1,970.8

-

171.8

171.8

-

171.8

-

301.9

301.9

(0.4)

301.5

6,610.5

1,608.1

8,218.6

4.6

8,223.2

5,464.4

1,692.6

7,157.0

25.0

7,182.0

Non-recourse balances are payable only to the extent that funds are available, as described further below, and do not expose the Group to any 
material liquidity risk. They are therefore not included in the table above.

As the amounts set out above include all expected future cash flows, including principal and interest, they will not agree to amortised cost or fair 
value amounts reported in the balance sheet.

Further information on the liquidity exposure arising from the Group’s retail deposits, securitisation and other borrowings is set out below. 

The liquidity exposures of the Company arise only from its borrowings, and are set out below.

The responsibility for managing liquidity risk rests with ALCO which makes recommendations for the Group’s liquidity policy for Board approval 
and uses detailed cash flow projections to ensure that an adequate level of liquidity is available at all times. The Group’s liquidity position is 
managed on a day to day basis by the treasury function, under the supervision of ALCO.

PAGE 248  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsRetail deposits

The Group’s retail funding strategy is focussed on building a stable mix of deposit products. A high proportion of balances, 97.8% (2018: 97.9%), 
are protected by the Financial Services Compensation Scheme (‘FSCS’) which mitigates against the possibility of a retail run.

The  cash  outflows,  including  principal  and  estimated  interest  contractually required  by  the  Group’s  retail  deposit  balances,  analysed  by  the 
earliest date at which repayment can be demanded are set out below:

Payable on demand

Payable in less than three months

Payable in less than one year but more than three months

Payable in less than one year or on demand

Payable in one to two years

Payable	in	two	to	five	years

2019

£m

1,783.9

482.7

2,151.4

4,418.0

1,210.1

982.4

6,610.5

2018

£m

1,294.3

281.9

2,098.6

3,674.8

1,068.8

720.8

5,464.4

In order to reduce the liquidity risk inherent in the Group’s retail deposit balances, the PRA requires that the Bank, like other regulated banks, 
maintains a buffer of liquid assets to ensure it has sufficient available funds at all times to protect against unforeseen circumstances. The amount 
of  this  buffer  is  calculated  using  Individual  Liquidity  Guidance  (‘ILG’)  set  by  the  PRA  based  on  the  Internal  Liquidity  Adequacy  Assessment 
Process (‘ILAAP’) undertaken by the Bank. The ILAAP determines the liquid resources that must be maintained in the Bank to meet its Overall 
Liquidity Adequacy Requirement (‘OLAR’) and to ensure that it can meet its liabilities as they fall due. It is based on an analysis of its business as 
usual forecast cash requirements but also considers their predicted behaviour in stressed conditions. 

At 30 September 2019 the liquidity buffer comprised the following on and off balance sheet assets. All of these assets are held within the Bank 
and are readily realisable.

Balances with central banks

Short-term investments

Total on balance sheet liquidity

FLS drawings

Note

18

19

36

2019

£m

646.4

-

646.4

109.0

755.4

2018

£m

724.9

-

724.9

108.7

833.6

The Bank manages its Liquidity Coverage Ratio (‘LCR’), the level of its High Quality Liquid Assets (‘HQLA’) relative to its short term forecast net 
cash outflows. A minimum level of LCR, the Liquidity Coverage Requirement is set through regulation for all regulated financial institutions. 
As at 30 September 2019, the Bank’s LCR was comfortably above the required minimum regulatory standard. The Bank also monitors its Net 
Stable Funding Ratio (‘NSFR’) which measures the stability of the funding profile in relation to the composition of its assets and off-balance 
sheet activities.

Liquidity is not regulated at Group level.

PAGE 249  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsBorrowings

Set out below is the contractual maturity profile of the Group’s and the Company’s borrowings at 30 September 2019 and 30 September 2018 
based on their carrying values. These are analysed between non-recourse (securitisation) and other funding, with the liquidity position arising 
principally from the other funding.

Financial liabilities falling due: 

In one year 
or less, or on 
demand

In more than 
one year, but 
not more than 
two years

In more than 
two years but 
not more than 
five years

In more than 
five years

Total

£m

£m

£m

£m

£m

The Group

30 September 2019

Secured bank borrowings

Asset backed loan notes

Total non-recourse funding

Bank overdrafts

Retail bonds

Corporate bond

Central bank facilities

30 September 2018

Secured bank borrowings

Asset backed loan notes

Total non-recourse funding

Bank overdrafts

Retail bonds

Corporate bond

Central bank facilities

The Company

30 September 2019

Retail bonds

Corporate bond

30 September 2018

Retail bonds

Corporate bond

-

-

-

1.0

-

-

50.0

51.0

-

-

-

1.1

-

-

80.0

81.1

-

-

-

-

-

-

-

-

-

-

59.9

-

700.0

759.9

-

-

-

-

-

-

-

-

59.9

-

59.9

-

-

-

-

-

-

-

236.6

-

244.4

481.0

-

-

-

-

184.3

-

944.4

1,128.7

236.6

-

236.6

184.3

-

184.3

787.5

4,419.4

5,206.9

-

-

149.6

-

787.5

4,419.4

5,206.9

1.0

296.5

149.6

994.4

5,356.5

6,648.4

935.6

5,554.7

6,490.3

-

111.8

149.3

-

6,751.4

-

149.6

149.6

111.8

149.3

261.1

935.6

5,554.7

6,490.3

1.1

296.1

149.3

1,024.4

7,961.2

296.5

149.6

446.1

296.1

149.3

445.4

IFRS 7 requires the disclosure of future contractual cash flows (including interest) on these borrowings, and these are shown below.

PAGE 250  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsNon-recourse funding

The Group has historically used securitisation as a principal source of funding, but currently only accesses this market on a strategic basis. 
In a securitisation an SPV company within the Group will issue asset backed loan notes (‘Notes’) secured on a pool of mortgage or other loan 
assets beneficially owned by the SPV in a public offer. The Notes have a maturity date later than the final repayment date for any asset in the 
pool, typically over thirty years from the issue date. The noteholders are entitled to receive repayment of the Note principal from principal funds 
generated by the loan assets from time to time, but their right to the repayment of principal is limited to the cash available in the SPV. Similarly, 
payment of accrued interest to the noteholders is limited to cash generated within the SPV. There is no requirement for any Group company 
other than the issuing SPV to make principal or interest payments in respect of the Notes. This matching of the maturities of the assets and the 
related funding substantially reduces the Group’s exposure to liquidity risk. Details of Notes in issue are given in note 32 and the assets backing 
the Notes are shown in note 21.

In each case the Group provides funding to the SPV at inception, subordinated to the Notes, which means that the primary credit risk on the 
pool assets is retained within the Group. The Group receives the residual income generated by the assets. These factors mean that the risks and 
rewards of ownership of the assets remain with the Group, and hence the loans remain on the Group’s balance sheet.

Cash received from time to time in each SPV is held until the next interest payment date when, following payment of principal, interest and the 
associated costs of the SPV, the remaining balances become available to the Group. Cash balances are also held within each SPV to provide 
credit enhancement for the particular securitisation, allowing interest and principal payments to be made even if some of the loans default. To 
provide further credit enhancement in certain SPVs, specific economic trigger events exist which cause additional cash to be retained in the 
SPV rather than being transferred to the Group. While the Group can, if it chooses, contribute additional cash to cover these requirements, it is 
under no obligation to do so. No such events occurred in the year ended 30 September 2019 or the year ended 30 September 2018. Whether 
any such events in any of the Group’s other SPVs arise in the future will depend on the performance of the general economy and its impact 
on mortgage and loan arrears in each SPV. However, if all of the remaining trigger events occurred, a total of £55.8m of additional cash would 
be retained in the SPV companies (2018: £71.0m). The cash balances of the SPV companies are included within the restricted cash balances 
disclosed in note 18 as ‘securitisation cash’.

Newly originated mortgage loans may be initially funded by a revolving loan facility or ‘warehouse’ from the point of their origination until their 
inclusion in a securitisation transaction or other refinancing. A warehouse may also be used to hold acquired loans or to refinance Group loans 
on a short-term basis. A warehouse company functions in a similar way to an SPV, except that funds are drawn down as advances are made or 
loans are sold in, repaid when loans are securitised or refinanced by an internal asset sale and may subsequently be redrawn up to the end of 
a commitment period. The Group’s Paragon Second Funding facility was initiated as a warehouse, but is no longer available for new drawings.

Repayment  of  the  principal  amount  of  the  facilities  is  not  required  unless  amounts  are  realised  from  the  secured  assets  either  through 
repayment, securitisation or asset sales, even after the end of the period. There is no further recourse to other assets of the Group in respect of 
either interest or principal on the borrowings. The Group has reduced its available warehouse facilities in the period.

As with the SPVs, the Group provides subordinated funding to active warehouse companies and restricted cash balances are held within them. 
Contributions  to  the  subordinated  funding  are  made  each  time  a  drawing  on  the  facility  concerned  is  made.  These  amounts  provide  credit 
enhancement to the warehouse and cover certain fees. This funding is repaid when assets are securitised or refinanced by an internal asset 
sale. There were no active warehouse companies at 30 September 2019 or 30 September 2018.

Further details of the warehouse facilities are given in note 33 and details of the loan assets within the warehouses are given in note 21.

The final repayment date, for all of the securitisation borrowings and the Paragon Second Funding warehouse borrowing is more than five years 
from the balance sheet date, the earliest falling due in 2033 and the latest in 2050. 

The equivalent sterling principal amount outstanding at 30 September 2019 under the SPV and warehouse arrangements, allowing for the 
effect of the cross-currency basis swaps, described under currency risk (note 60), which are net settled with the loan payments, was £4,706.1m 
(2018: £5,669.1m). The total sterling amount payable under these arrangements, were these principal amounts to remain outstanding until the 
final repayment date, would be £6,267.6m (2018: £8,874.2m). As the principal will, as discussed above, reduce as customers repay or redeem 
their accounts, the cash flow will be far less than this amount in practice.

Corporate debt

In February 2013, the Company initiated a Euro Medium Term Note issuance programme, with a maximum issuance of £1,000.0m. The Company 
had the ability to issue further notes under the programme and has issued three fixed rate bonds for a total of £297.5m, with interest rates 
ranging from 6.000% to 6.125% and maturities ranging from December 2020 to August 2024, the most recent issue of £112.5m being made 
in August 2015. This programme offers the Group opportunities to raise further working capital if needed.

The  Group  also  issued  £150.0m  of  tier  2  debt  in  September  2016  with  an  optional  call  date  in  September  2021  and  a  final  maturity  of 
September 2026.

The Group’s ability to issue debt is supported by its credit rating issued by Fitch which was increased to BBB from BBB- in the year ended 
30 September 2018 and confirmed in March 2019. It was, however, placed on negative watch, due to Brexit related concerns, in common with 
other UK bank issuance. 

None of the Group’s corporate or retail bond issuance falls due for payment earlier than 2020.

Central bank facilities

The Group has accessed term facilities under the central bank schemes described in note 36. The Group has prepositioned further assets with 
the Bank of England which can be used to release more funds for liquidity or other purposes. At 30 September 2019 the amount of drawings 
available in respect of prepositioned assets was £1,095.0m (2018: £703.2m).

PAGE 251  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsContractual cash flows

The total undiscounted amounts, inclusive of estimated interest, which would be payable in respect of the non-securitisation borrowings of 
the Group and the Company, should those balances remain outstanding until the contracted repayment date, or the earliest date on which 
repayment can be required, are set out below.

Contingent
consideration

Corporate 
bonds

£m

£m

Retail
bonds

£m

Central bank 
facilities

£m

a)  The Group

30 September 2019

Payable in less than one year

Payable in one to two years

Payable	in	two	to	five	years

Payable	in	over	five	years

30 September 2018

Payable in less than one year

Payable in one to two years

Payable	in	two	to	five	years

Payable	in	over	five	years

b)  The Company

30 September 2019

Payable in less than one year

Payable in one to two years

Payable	in	two	to	five	years

Payable	in	over	five	years

30 September 2018

Payable in less than one year

Payable in one to two years

Payable	in	two	to	five	years

Payable	in	over	five	years

5.7

6.2

12.7

-

24.6

2.5

5.7

18.9

-

27.1

10.9

10.9

32.6

171.8

226.2

10.9

10.9

32.6

182.6

237.0

18.0

75.3

261.6

-

354.9

18.0

18.0

217.6

119.3

372.9

Corporate 
bonds

£m

10.9

10.9

32.6

171.8

226.2

10.9

10.9

32.6

182.6

237.0

Total

£m

89.9

794.6

551.8

171.8

55.3

702.2

244.9

-

1,002.4

1,608.1

87.3

10.0

958.3

-

1,055.6

Retail
bonds

£m

18.0

75.3

261.6

-

354.9

18.0

18.0

217.6

119.3

372.9

118.7

44.6

1,227.4

301.9

1,692.6

Total

£m

28.9

86.2

294.2

171.8

581.1

28.9

28.9

250.2

301.9

609.9

Amounts payable in respect of the ‘other accruals’ and ‘trade creditors’ shown in note 37 fall due within one year. The cash flows described 
above will include those for interest on borrowings accrued at 30 September 2019 disclosed in note 37.

PAGE 252  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe cash flows which are expected to arise from derivative contracts in place at the year end, estimating future floating rate payments and 
receipts on the basis of the yield curve at the balance sheet date are as follows:

On derivative liabilities

Payable in less than one year 

Payable in one to two years

Payable	in	two	to	five	years

Payable	in	over	five	years

On derivative assets 

Payable in less than one year 

Payable in one to two years

Payable	in	two	to	five	years

Payable	in	over	five	years

2019

2018

Total cash 
outflow / (inflow)

Total cash 
outflow	/	(inflow)

£m

(0.1)

2.9

1.8

-

4.6

(14.0)

(20.8)

(42.0)

(0.5)

(77.3)

(72.7)

£m

(1.9)

4.7

22.6

(0.4)

25.0

(4.3)

(1.2)

0.2

-

(5.3)

19.7

59.  

INTEREST RATE RISK

Interest rate risk is the current or prospective risk to capital or earnings arising from adverse movements in interest rates. The Group’s exposure 
to this risk is a natural consequence of its lending, deposit taking and other borrowing activities, as some of its financial assets and liabilities 
bear interest at rates which float with various market rates while others are fixed, either for a term or for their whole lives. Such risk is referred 
to as Interest Rate Risk in the Banking Book (‘IRRBB’). The Group does not seek to generate income from taking interest rate risk and aims to 
minimise exposures that occur as a natural consequence of carrying out its normal business activities.

The principal market-set interest rate used by the Group is the London Interbank Offered Rate (‘LIBOR’) which is used to set rates for certain 
loan assets and borrowings. During the year, the Group issued its first debt with interest set by reference to the Sterling Overnight Index Average 
(‘SONIA’), which is expected to be used more widely going forward.

The Group’s risk management framework for IRRBB continues to evolve in line with updates in regulatory guidance on methods expected to be 
used by banks measuring, managing, monitoring and controlling such risks. The Group will continue to develop these processes as interpretation 
of these standards becomes clearer as they become more widely implemented.

IRRBB is managed through Board approved risk appetite limits and policies. The Group seeks to match the structure of assets and liabilities 
naturally where possible or by using appropriate financial instruments, such as interest rate swaps. Day to day management of interest rate risk 
is the responsibility of the Group’s Treasury function, with control and oversight provided by ALCO.

IRRBB exposures

Risk exposure in the Group’s operations might occur through:

• 

• 

• 

 Gap  or  re-pricing  risk.  The  risk  created  when  interest  rates  on  assets,  liabilities  and  off-balance  sheet  items  reprice  at  different  times 
causing them to move by different amounts

 Basis risk. The risk arising where assets and liabilities re-price with reference to different reference interest rates, for example, rates set 
by  the  Group  and  market  rates,  such  as  Bank  of  England  base  rate,  SONIA  and  LIBOR.  Relative  changes  in  the  difference  between  the 
reference rates over time may impact earnings

 Option or prepayment risk. The risk that settlement of asset and liability balances at different times from those forecast due to economic 
conditions or customer behaviour may create a mismatch in future periods

Due to the maturity transformation inherent in the Group’s business model, it is also exposed to the risk that the relationship between the rates 
affecting the shorter term funding balance and the rates affecting the longer term lending balance will have altered when the funding has to 
be refinanced.

PAGE 253  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
The Group measures these risks through a combination of economic value and earnings-based measures considering prepayment risk:

• 

 Economic Value (‘EV’) – a range of parallel and non-parallel interest rate stresses are applied to assess the change in market value from 
assets, liabilities and off-balance sheet items re-pricing at different times

•  Net Interest Income (‘NII’) - impact on earnings from a range of interest rate stresses

Interest rate benchmarks such as LIBOR have been subject to increasing global regulatory scrutiny. In July 2017 the FCA announced that it was 
its intention that by the end of 2021 it would no longer compel banks to make submissions to the LIBOR setting process. As a result of this, 
LIBOR is expected to be discontinued and alternative reference rates are being developed. For LIBOR, the Bank of England’s Working Group 
on Sterling Risk-Free Interest Rates recommended SONIA as that alternative. However, there remains significant uncertainty as to how the 
transition from LIBOR and other Interbank Offered Rates to alternative benchmarks will be managed across the banking industry.

LIBOR is used in setting interest rates on significant amounts of the Group’s loan assets and borrowings and the Group has established an 
internal working group to identify the impact on the business and ensure an orderly transition from LIBOR to other reference rates. 

The Group’s use of financial derivatives for hedging interest rate risk is discussed further in note 24.

Interest rate sensitivity

To provide a broad indication of the Group’s exposure to interest rate movements, the notional impact of a 1.0% change in UK interest rates on 
the equity of the Group at 30 September 2019, and the notional annualised impact of such a change on the operating profit of the Group, based 
on the year-end balance sheet have been calculated. 

As a simplification this calculation assumes that all relevant UK interest rates move by the same amount in parallel and that all repricing takes 
place at the balance sheet date.

On this basis, a 1.0% increase in UK interest rates would reduce the Group’s equity at 30 September 2019 by £1.1m (2018: £1.7m) and increase 
profit before tax by £10.1m (2018: increase by £19.8m).

This calculation allows only for the direct effects of any change in UK interest rates. In practice such a change might have wider economic 
consequences which would themselves potentially affect the Group’s business and results.

Although certain of the Group’s borrowings have interest rates dependent on US Dollar and Euro LIBOR rates, the effect of the cross-currency 
basis swaps is such that the Group’s results have no material exposure to movements in these rates. The effects of independent 1.0% increases 
in US or Euro interest rates would be to increase the Group’s equity by £0.4m (2018: £0.6m) and £1.1m (2018: £1.4m) respectively, however, in 
reality these movements would be mitigated by movements in UK interest rates and exchange rates.

It should be noted that these sensitivities are illustrative only, and much simplified from those used to manage IRRBB in practice.

The Company

All  the  borrowings  of  the  Company  have  fixed  interest  rates.  Its  assets  and  liabilities  with  other  group  companies  bear  interest  at  floating 
rates  based  on  LIBOR  which  reset  within  three  months  of  the  balance  sheet  date;  all  other  balances  in  the  Company  balance  sheet  are 
non-interest bearing.

60.  

CURRENCY RISK

The Group has no appetite for material amounts of exposure to foreign currency movements and applies a hedging strategy for any material 
open positions through the use of spot or forward contracts or derivatives.

All of the Group’s significant assets and liabilities are denominated in sterling with the exception of the asset backed loan notes denominated 
in US dollars and euros, which are described in note 32. Although IFRS 9 requires that they be accounted for as currency liabilities and valued 
at their spot rates, a condition of the issue of these notes was that bespoke interest rate and currency swaps (‘cross-currency basis swaps’) 
were put in place for the duration of the borrowing, having the effect of converting the liability to a LIBOR linked floating rate sterling borrowing 
eliminating currency risk for these exposures. The amount of this effective borrowing, i.e. the amount of the currency borrowing translated at 
the exchange rate on inception, is referred to as the ‘equivalent sterling principal’.

The  equivalent  sterling  principal  amounts  of  notes  in  issue  under  the  arrangements  described  above,  and  their  carrying  values  at 
30 September 2019 and 30 September 2018 are set out below:

2019

2019

2018

Equivalent 
sterling principal

Carrying 
value

Equivalent 
sterling principal

£m

447.5

1,007.4

1,454.9

£m

721.6

1,314.1

2,035.7

£m

897.3

1,320.5

2,217.8

2018

Carrying 
value

£m

1,321.8

1,724.5

3,046.3

US dollar notes 

Euro notes

PAGE 254  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe  asset  finance  business  has  a  limited  amount  of  lending  denominated  in  US  dollars  and  may  contract  to  purchase  assets  for  leasing  in 
currency. These balances are hedged by the purchase of currency derivatives and/or appropriate currency balances. 

As a result of these arrangements the Group has no material exposure to foreign currency risk, and no sensitivity analysis is presented for 
currency risk. 

The Group’s use of financial derivatives to manage currency risk is described further in note 24.

None of the assets or liabilities of the Company are denominated in foreign currencies.

D2.3    NOTES TO THE ACCOUNTS – BASIS OF PREPARATION

For the year ended 30 September 2019

The  notes  set  out  below  describe  the  accounting  basis  on  which  the  Group  and  the  Company  prepare  their  accounts,  the 
particular accounting policies adopted by the Group and the principal judgements and estimates which were required in the 
preparation of the financial statements.

They also include other information describing how the accounts have been prepared required by legislation and accounting 
standards.

61.   

BASIS OF PREPARATION

The financial statements have been prepared in accordance with International Financial Reporting Standards (‘IFRS’) as adopted by the EU. 
In  the  financial  years  reported  upon  this  means  that,  in  the  Group’s  circumstances,  the  financial  statements  accord  also  with  International 
Financial Reporting Standards as approved by the International Accounting Standards Board.

The particular accounting policies adopted have been set out in note 63 and the critical accounting judgements and estimates which have been 
required in preparing these financial statements are described in note 64 and 65 respectively.

Adoption of new and revised reporting standards

In the preparation of these financial statements, the following accounting standards are being applied for the first time.

• 

• 

IFRS 9 – ‘Financial Instruments’ (together with consequential changes to IFRS 7 - ‘Financial Instruments: Disclosures’)

IFRS 15 – ‘Revenue from Contracts with Customers’

The effect on the Group’s and the Company’s accounting of the adoption of these standards is discussed in note 62.

Comparability of information

IFRS 9 does not require that the balance sheet information at 30 September 2017 and 30 September 2018 and the profit and loss information 
for the years ended on these dates is restated on the adoption of the Standard. The information presented for those periods in these financial 
statements is derived in accordance with IAS 39 – ‘Financial Instruments: Recognition and Measurement’ (‘IAS 39’), and therefore may not be 
directly comparable with the balance sheet at 30 September 2019 and the profit and loss account for the year then ended which are prepared 
under IFRS 9.

In order to aid users of the accounts additional comparative balance sheet amounts at 1 October 2018, immediately following transition, have 
been provided where relevant. These are marked as 2018 IFRS 9.

Standards not yet adopted

At the date of authorisation of these financial statements IFRS 16 – ‘Leases’, which has not been applied in these financial statements, was in 
issue but not yet effective.

Other standards and interpretations in issue but not effective do not address matters relevant to the Group’s accounting and reporting.

PAGE 255  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsIFRS 16

IFRS 16 will replace the standards currently governing the accounting for operating and finance leases and will come in to force with effect from 
the Group’s financial statements for the year ending 30 September 2020. The Group has not early adopted IFRS 16 and will adopt IFRS 16 for 
the year ending 30 September 2020 using the modified retrospective approach.

Lessor accounting

The standard will address accounting by lessees and lessors, but the provisions for lessor accounting are little changed from those in IAS 17 and 
so the accounting for the Group’s finance lease receivables will be largely unaffected.

Lessee accounting

Accounting by lessees will change significantly, with a right of use asset recognised on the balance sheet for all leases, representing the right to 
use the underlying asset. This includes leases presently treated as operating leases and not recognised on the balance sheet. A corresponding 
liability arises representing the present value of future lease commitments. 

The Group’s present commitments under such leases are described in note 51(b). Additionally, the Group has undertaken an exercise to identify 
potential lease agreements arising from service contracts it holds. 

The  Group  has  made  use  of  practical  expedients  within  IFRS  16  when  performing  its  initial  impact  assessment.  These  include  the  right  to 
exclude  contracts  that  have  not  previously  been  classified  as  leases  before  the  implementation  date,  and  the  ability  to  exclude  leases  of 
low value and those with a short term. A discount rate based on a 5-year corporate bond rate has been used when performing the present 
value calculations. 

This is expected to result in the recognition of a right of use (‘ROU’) asset of £9.0m and a corresponding liability of £9.0m. Comparative amounts 
will not be restated. 

There  is  expected  to  be  no  immediate  tax  impact  from  transition  and  the  Group’s  regulatory  capital  will  be  unaffected.  Under  IFRS  16,  the 
amount charged to profit and loss will represent depreciation on the ROU asset and a finance charge on the liability instead of rents. While this 
is a change of classification, the overall effect on profit is likely to be insignificant. There is no impact on reported cash flows.

62.  

CHANGES IN ACCOUNTING STANDARDS

The Group is required to adopt IFRS 9 (and the consequent changes to IFRS 7) and IFRS 15 for the first time in preparing its financial statements 
for the year ended 30 September 2019.

IFRS 9 – Overview

IFRS 9 ‘Financial Instruments’ replaces IAS 39 ‘Financial Instruments: Recognition and Measurement’ (‘IAS 39’) and addresses the recognition, 
classification and measurement of financial assets and liabilities.

IFRS 9 – Classification

IFRS 9 changes the classification requirements for financial assets and liabilities. In order for financial assets to be carried at amortised cost 
under the new standard, they must be carried in a business model whose objective is to collect the contractual cash flows from the assets and 
where those cash flows comprise solely payments of principal and interest (‘SPPI’). Further information on this judgement is given in note 64.

In accordance with the new rules:

• 

• 

• 

 Cash  balances  and  loans  to  customers  (other  than  finance  leases),  which  were  classified  as  ‘loans  and  receivables’  under  IAS  39  are 
classified as ‘financial assets measured at amortised cost’ under IFRS 9 and continue to be measured on the amortised cost basis

 Retail deposits and external borrowings, which were classified as ‘other financial liabilities’ under IAS 39 are classified as ‘financial liabilities 
measured at amortised cost’ and continue to be measured on the amortised cost basis

 Derivative financial assets and liabilities, which were carried at fair value under IAS 39 are classified as ‘financial assets or liabilities at fair 
value through profit and loss’ under IFRS 9 and continue to be measured on the same basis

The amortised cost and fair value measurement methodologies remain broadly the same in IFRS 9 as they were in IAS 39 and no measurement 
changes in the accounts of the Group or the Company have arisen as a result of these classification changes. 

PAGE 256  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe  Group’s  financial  asset  and  financial  liability  balances  measured  in  accordance  with  IFRS  9  and  the  preceding  standard,  IAS  39,  at  the 
transition date (1 October 2018) are set out below:

Financial Assets

Cash – central banks

Cash – retail banks

Loans to customers

Derivative	financial	assets

Sundry	financial	assets

Financial Liabilities

Short-term bank borrowings

Retail deposits 

Derivative	financial	liabilities

Asset backed loan notes

Secured bank borrowings

Retail bond issuance

Corporate bond issuance

Central bank facilities

Other	financial	liabilities

Post-transition

Pre-transition

£m

£m

895.9

414.7

12,100.6

855.7

15.3

895.9

414.7

12,127.8

855.7

15.3

14,282.2

14,309.4

1.1

5,296.6

4.7

5,554.7

935.6

296.1

149.3

1,024.4

82.8

13,345.3

1.1

5,296.6

4.7

5,554.7

935.6

296.1

149.3

1,024.4

82.8

13,345.3

The only changes arising from a change in measurement on transition to IFRS 9 relate to impairment provision on the Group’s loans to customers. 
These are discussed further below.

The Company’s financial asset and financial liability balances measured in accordance with IFRS 9 and the preceding standard, IAS 39, at the 
transition date (1 October 2018) are set out below:

Post-transition

Pre-transition

£m

24.9

216.3

200.0

0.7

441.9

296.1

149.3

125.7

2.8

573.9

£m

24.9

216.3

200.0

0.7

441.9

296.1

149.3

125.7

2.8

573.9

Financial Assets

Cash – retail banks

Balances owed by Group companies

Loans to Group companies

Sundry	financial	assets

Financial Liabilities

Retail bond issuance

Corporate bond issuance

Balances owed to Group companies

Sundry	financial	liabilities

No measurement changes on transition to IFRS 9 arise in the accounts of the Company.

PAGE 257  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsIFRS 9 – Impairment

IFRS 9 changes the basis of impairment provision for all financial assets from an incurred loss to an expected credit loss (‘ECL’) basis. Therefore, 
the provisioning is dependent on an assessment of the probability of future default and the loss which might be incurred at that time. This 
introduces significant additional areas of estimation to the accounting.

This introduces a number of new concepts and changes to the approach required by IAS 39. ECLs are based on an assessment of the probability 
of default (‘PD’) and loss given default (‘LGD’), discounted to give a net present value. The estimation of ECL should be unbiased and probability 
weighted, considering all reasonable and supportable information, including forward looking economic assumptions and a range of possible 
outcomes. This has the effect of recognising losses on loans earlier than at present, as IAS 39 requires provisions to be made only at the point 
where a loss has actually occurred and there is objective evidence of credit impairment.

The  Standard  also  requires  that  companies  calculate  impairment  under  a  variety  of  differing  economic  scenarios  and  combine  these  on  a 
weighted average basis to arrive at the final provision, rather than base calculations on a central forecast, as is generally the case under IAS 39.

IFRS 9 requires loan assets to be divided into three ‘stages’, with accounts which were credit impaired on initial recognition representing a 
fourth class.

The three classes comprise: those where there has been no Significant Increase in Credit Risk (‘SICR’) since advance or acquisition (Stage 1); 
those where there has been a SICR (Stage 2); and loans which are credit impaired (Stage 3). It is an important feature of the standard that SICR is 
not defined solely by the performance of the account, but also by other information available about the customer both internally and externally, 
such as credit bureau information.

• 

• 

• 

• 

 On initial recognition, and for assets where there has not been an SICR, provisions will be made in respect of losses resulting from the level 
of credit default events expected in the twelve months following the balance sheet date. These accounts would be largely unprovided for 
under IAS 39, although some cases with adverse qualitative indicators might have been addressed by a collective emergence provision. 
Such provisions under IAS 39 were designed to cover assets where a loss event had occurred before the reporting date, but this event had 
not yet affected performance

 Where a loan has experienced an SICR, whether or not the loan is considered to be credit impaired, provisions will be made based on the 
ECLs over the full life of the loan. This is likely to lead to an increase in provision in general, though the IAS 39 emergence provision would 
have also addressed some of this risk

 For  credit  impaired  assets,  provisions  will  be  made  on  the  basis  of  lifetime  expected  credit  losses,  taking  account  of  forward-looking 
economic  assumptions  and  a  range  of  possible  outcomes.  Under  IAS  39,  provisions  were  based  on  the  asset’s  carrying  value  and 
the  present  value  of  the  estimated  future  cash  flows.  Despite  IAS  39  not  explicitly  taking  account  of  alternative  economic  scenarios, 
where loans had attracted a provision under IAS 39, the IFRS 9 provision on transition was, in most cases, broadly similar to the closing 
IAS 39 position

 Credit  impaired  assets  are  identified  either  through  quantitative  measures  or  by  operational  status.  In  determining  indicators  of  credit 
impairment  regard  is  also  taken  of  definitions  used  for  regulatory  capital  purposes.  Assets  may  also  be  assigned  to  Stage  3  if  they  are 
identified as credit impaired as a result of management review processes

 For assets which were purchased or originated as credit impaired (‘POCI’) accounts (i.e. considered as credit impaired at the point of first 
recognition),  such  as  certain  of  the  Group’s  acquired  assets  in  Idem  Capital,  the  required  treatment  is  largely  similar  under  IAS  39  and 
IFRS 9. This classification also includes credit impaired assets recognised in corporate acquisitions under IFRS 3. Purchased performing 
accounts are not classified as POCI, but are first recognised in Stage 1

Under  IAS  39  the  Group  treated  all  loan  accounts  as  live  where  they  remained  open  on  its  administration  system.  IFRS  9  requires  a  firm 
to  consider  the  prospect  of  future  recovery  in  its  write  off  approach  and  the  Group  has  adopted  a  revised  accounting  policy  for  write  offs 
following transition. 

Accounts are now written off for accounting purposes when standard enforcement processes have been completed, subject to any amount 
retained in respect of expected salvage receipts. This change has no effect on the net carrying value, only on the amounts reported as gross 
loan balances and accumulated impairment provisions, but provides a more informative value for the coverage ratio.

All accounts which would have been written off for accounting purposes prior to the transition date under the new policy have been written off 
at transition. All of these cases were fully provided and therefore this has had no impact on reserves.

As disclosed in the transition report, the introduction of IFRS 9 resulted in an increase in the Group’s impairment provision of £27.2m at the 
transition date, 1 October 2018. The impacts by business segment are set out below:

IAS 39

£m

10,473.5

1,133.2

521.1

12,127.8

IFRS 9

£m

10,449.5

1,131.3

519.8

12,100.6

Change

£m

(24.0)

(1.9)

(1.3)

(27.2)

Change

%

(0.2) %

(0.2) %

(0.2) %

(0.2) %

Loans to customers

Mortgages

Commercial Lending

Idem Capital

Total

PAGE 258  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
The movement in impairment provisions in the Group’s accounts between the balance disclosed under IAS 39 and the opening balance under 
IFRS 9 is set out below.

Loans to customers

At 30 September 2018 under IAS 39

IFRS 9 transition adjustments

Change	in	write-off	definition

At 1 October 2018 under IFRS 9

£m

107.4

27.2

(80.4)

54.2

The reduction due to write off definitions is principally attributable to part redeemed loan balances which remained live on the administration 
systems of the Group and were therefore treated as live for accounting purposes. Under IFRS 9 these balances may be defined as written off, 
and the Group’s IFRS 9 write off policy considers them to be so, as this provides users with a more useful measure of provision cover.

The increase in impairment on transition will be allowed as a deduction for the purposes of UK Corporation Tax under the Change in Accounting 
Practices Regulations. This is spread over the ten years following transition for loan assets and is allowable in the 2019 tax computations for 
finance leases. A deferred tax asset of £5.0m has been recognised on transition.

Cash balances, ‘Trade receivables’, and the sundry financial asset balances shown in note 25 are classified as financial assets accounted for at 
amortised cost and are therefore subject to the impairment provisions of IFRS 9. However, these assets are principally UK sovereign exposures 
(including  exposures  to  the  Bank  of  England)  and  exposures  to  highly  rated  banks.  The  ECLs  on  these  counterparties  are  considered  to  be 
minimal. The value, tenor and potential for default of the other exposures is such that any potential IFRS 9 provision is insignificant.

Derivative financial assets are carried at fair value, which includes the consideration of credit risk, as they were under IAS 39.

The introduction of the IFRS 9 impairment regime had no impact on the financial assets of the Company.

IFRS 9 – Hedge accounting

The hedge accounting requirements of IFRS 9 do not specifically address portfolio fair value hedges of interest rate risk (‘macro hedges’) which 
IAS 39 deals with directly. A separate financial reporting standard is to be developed in this area. IFRS 9 allows the option to continue to apply 
the existing hedge accounting requirements of IAS 39 until this is implemented. 

As the Group’s hedging arrangements are either macro hedges, which are not specifically addressed by the new standard, or bespoke cash 
flow hedges, which would not be affected by the change of standard, the Group has decided to defer application of these rules until the full new 
hedge accounting regime is in place. 

It thus continues to apply the hedge accounting requirements of IAS 39 and all hedging arrangements in place at 30 September 2018 continue 
to be recognised on 1 October 2018 after IFRS 9 transition.

However, the consequential changes to IFRS 7 (see below) do apply to these financial statements and the Group’s disclosures in respect of 
hedge accounting and derivatives have been revised and expanded. 

There are no hedge accounting arrangements in the accounts of the Company.

IFRS 7 – Disclosure

At the point of adoption of IFRS 9, entities are also required to adopt amendments to IFRS 7 – ‘Financial Instruments: Disclosures’ made by 
IFRS 9 in July 2014. The principal amendments affecting the Group’s accounts are those concerning the reporting of impairment, taking account 
of the IFRS 9 measurement requirements for impairment, the reporting of credit risk and the reporting of hedging strategies and outcomes.

This has, therefore, required significant amendments to the disclosures presented as notes 57 (credit risk), 21 to 23 (loans and impairment) 
and 24 (derivatives and hedging) in these accounts compared to those presented for the year ended 30 September 2018. When new notes 
address impairment, no comparative amounts are required to be disclosed, but for other new requirements, comparative amounts under the 
new standard at 30 September 2018 are shown.

IFRS 15 – Impact

IFRS 15 governs the accounting for those of the Group’s income streams which are not within the scope of either IFRS 9 or IAS 17 - ‘Leases’. 
These comprise principally third-party servicing income, maintenance income on vehicle leasing, third party commission income and account 
fee income. The accounting for most of these flows is unchanged as the amounts are charged on an event-by-event basis.

There  is  a  small  balance  sheet  impact  in  the  Group  accounts  from  the  accounting  for  maintenance  agreements,  decreasing  reserves  at 
30 September 2018 by £0.2m. In view of the low level of impact comparative amounts have not been restated for this change.

The introduction of IFRS 15 had no impact on the accounts of the Company.

PAGE 259  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsSummary

The overall impacts of the changes above on consolidated equity at 30 September 2018 are set out below.

Equity at 30 September 2018

IFRS 9

Impairment

Deferred tax thereon

IFRS 15

Maintenance income

Total adjustments

Equity at 1 October 2018

Note

£m

£m

1,095.9

20

26

(27.2)

5.0

(22.2)

(0.2)

(22.4)

1,073.5

All these amendments impacted retained earnings. None of these changes have any impact on the Group’s cash flow reporting. 

There were no impacts on the equity of the Company.

63.  

ACCOUNTING POLICIES

The  particular  policies  applied  by  the  Group  in  preparing  these  financial  statements  in  accordance  with  the  EU  endorsed  IFRS  regime  are 
described below.

As comparative financial information relating to the year ended 30 September 2018 and earlier periods has not been restated for IFRS 9, as 
permitted by that standard, the accounting policies applied differ to those used in the accounts for the year ended 30 September 2019. Where 
this is significant both policies are shown.

(a)    Accounting convention 

The  financial  statements  have  been  prepared  under  the  historical  cost  convention,  except  as  required  in  the  valuation  of  certain  financial 
instruments which are carried at fair value.

(b)    Basis of consolidation 

The consolidated financial statements deal with the accounts of the Company and its subsidiaries made up to 30 September 2019. Subsidiaries 
comprise all those entities over which the Group has control, as defined by IFRS 10 – ‘Consolidated Financial Statements’.

In addition to legal subsidiaries, where the Company owns shares in the entity, directly or indirectly, in accordance with IFRS 10, companies 
owned  by  charitable  trusts  into  which  loans  originated  by  group  companies  were  sold  as  part  of  its  warehouse  and  securitisation  funding 
arrangements, where the Group enjoys the benefits of ownership and which, therefore, it is considered to control, are treated as subsidiaries.

Similarly, trusts set up to hold shares in conjunction with the Group’s employee share ownership arrangements are also treated as subsidiaries. 

A full list of the Group’s subsidiaries is set out in note 68, together with further information on the basis on which they are considered to be 
controlled by the Company. The results of businesses acquired are dealt with in the consolidated accounts from the date of acquisition.

(c)    Going concern

The consolidated financial statements have been prepared on the going concern basis. 

Accounting standards require the directors to assess the Group’s ability to continue to adopt the going concern basis of accounting. In performing 
this assessment, the directors consider all available information about the future, the possible outcomes of events and changes in conditions 
and the realistically possible responses to such events and conditions that would be available to them, having regard to the ‘Guidance on Risk 
Management, Internal Control and Related Financial and Business Reporting’ published by the Financial Reporting Council in September 2014.

In  order  to  assess  the  appropriateness  of  the  going  concern  basis  the  directors  considered  the  Group’s  financial  position,  the  cash  flow 
requirements laid out in its forecasts, its access to funding, the assumptions underlying the forecasts and the potential risks affecting them.

After performing this assessment, the directors concluded that it was appropriate for them to continue to adopt the going concern basis in 
preparing the Annual Report and Accounts.

PAGE 260  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(d)    Acquisitions and goodwill 

Goodwill arising from the purchase of subsidiary undertakings, representing the excess of the fair value of the purchase consideration over 
the fair values of acquired assets, including intangible assets, is held on the balance sheet and reviewed annually to determine whether any 
impairment has occurred.

As permitted by IFRS 1, the Group has elected not to apply IFRS 3 – ‘Business Combinations’ to combinations taking place before its transition 
date to IFRS (1 October 2004). Therefore any goodwill which was written off to reserves under UK GAAP will not be charged or credited to the 
profit and loss account on any future disposal of the business to which it relates.

Contingent consideration arising on acquisitions is first recognised in the accounts at its fair value at the acquisition date and subsequently 
revalued at each accounting date until it falls due for payment or the final amount is otherwise determined.

(e)    Cash and cash equivalents 

Balances shown as cash and cash equivalents in the balance sheet comprise demand deposits and short-term deposits with banks with initial 
maturities of not more than 90 days.

(f)   

Short term investments

Short term investments are held as part of the liquidity requirement of Paragon Bank PLC. As such they are measured at their fair value which 
corresponds to their market value at the balance sheet date.

(g)   

Leases 

Leases  are  accounted  for  as  operating  or  finance  leases  in  accordance  with  IAS  17  –  ‘Leases’.  A  finance  lease  is  deemed  to  be  one  which 
transfers substantially all of the risks and rewards of the ownership of the asset concerned. Any other lease is an operating lease.

Rental income and costs under operating leases are credited or charged to the profit and loss account on a straight line basis over the period 
of the leases. 

(h)   

Loans to customers 

Year ended 30 September 2019 under IFRS 9

Loans  to  customers  includes  assets  accounted  for  as  financial  assets  and  finance  leases.  The  Group  assesses  the  classification  and 
measurement of a financial asset based on the contractual cash flow characteristics of the asset and its business model for managing the 
asset. The Group has concluded that its business model for its customer loan assets is of the type defined as ‘Held to collect’ by IFRS 9 and the 
contractual terms of the asset should give rise to cash flows that are solely payments of principal and interest (‘SPPI’). Such loans are therefore 
accounted for on the amortised cost basis.

Loans advanced are valued at inception at the initial advance amount, which is the fair value at that time, inclusive of procuration fees paid 
to brokers or other business providers and less initial fees paid by the customer. Loans acquired from third parties are initially valued at the 
purchase consideration paid or payable. Thereafter, all loans to customers are valued at this initial amount less the cumulative amortisation 
calculated using the EIR method. The loan balances are then reduced where necessary by an impairment provision.

The EIR method spreads the expected net income arising from a loan over its expected life. The EIR is that rate of interest which, at inception, 
exactly discounts the future cash payments and receipts arising from the loan to the initial carrying amount. 

Where financial assets are credit-impaired at initial recognition the EIR is calculated on the basis of expected future cash receipts allowing for 
the effect of credit risk. In other cases, the expected contractual cash flows are used.

Year ended 30 September 2018 under IAS 39

Loans to customers are considered to be ‘loans and receivables’ as defined by IAS 39 – ‘Financial Instruments: Recognition and Measurement’. 
They are therefore accounted for on the amortised cost basis.

Loans advanced are valued at inception at the initial advance amount, which is the fair value at that time, inclusive of procuration fees paid 
to brokers or other business providers and less initial fees paid by the customer. Loans acquired from third parties are initially valued at the 
purchase consideration paid or payable. Thereafter, all loans to customers are valued at this initial amount less the cumulative amortisation 
calculated using the EIR method. The loan balances are then reduced where necessary by a provision for balances which are considered to 
be impaired.

The EIR method spreads the expected net income arising from a loan over its expected life. The EIR is that rate of interest which, at inception, 
exactly discounts the future cash payments and receipts arising from the loan to the initial carrying amount. 

PAGE 261  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(i) 

Finance lease receivables

Finance lease receivables are included within ‘Loans to Customers’ at the total amount receivable less interest not yet accrued, unamortised 
commissions and provision for impairment.

Income from finance lease contracts is governed by IAS 17 – ‘Leases’ and accounted for on the actuarial basis.

(j)   

Impairment of loans to customers

Year ended 30 September 2019 under IFRS 9

The carrying values of all loans to customers, whether accounted for under IFRS 9 or IAS 17, are reduced by an impairment provision based on 
their expected credit loss (‘ECL’), determined in accordance with IFRS 9. These estimates are reviewed throughout the year and at each balance 
sheet date. 

With the exception of POCI financial assets (which are discussed separately below), all assets are assessed to determine whether there has 
been  a  significant  increase  in  credit  risk  (‘SICR’)  since  the  point  of  first  recognition  (origination  or  acquisition).  Assets  are  also  reviewed  to 
identify any which are ‘Credit Impaired’. SICR and credit impairment are identified on the basis of pre-determined metrics including qualitative 
and quantitative factors relevant to each portfolio, with a management review to ensure appropriate allocation. 

Assets which have not experienced an SICR are referred to as ‘Stage 1’ accounts, assets which have experienced an SICR but are not credit 
impaired are referred to as ‘Stage 2’ accounts, while credit impaired assets are referred to as ‘Stage 3’ accounts.

An impairment allowance is provided on an account by account basis: 

• 

• 

 For Stage 1, at an amount equal to 12-month ECL, i.e. the total expected ECL that results from those default events that are possible within 
12 months of the reporting date, weighted by the probability of those events occurring 

 For Stage 2 and 3 accounts, at an amount equal to lifetime ECL, i.e. the total expected ECL that results from any future default events, 
weighted by the probability of those events occurring

In establishing an ECL allowance, the Group assesses its probability of default, loss given default and exposure at default for each reporting 
period, discounted to give a net present value. The estimates used in these assessments must be unbiased and take into account reasonable 
and supportable information including forward-looking economic inputs. 

Within its buy-to-let portfolio the Group utilises a receiver of rent process, whereby the receiver stands between the landlord and tenant and will 
determine an appropriate strategy for dealing with any delinquency. This strategy may involve the immediate sale of any underlying security or 
the short or long term letting of the property to cover arrears and principal shortfalls. Such cases are automatically considered to have an SICR, 
but where a letting strategy is adopted by the receiver and a tenant is in place, arrears may be reduced or cleared. Properties in receivership are 
eventually either returned to their landlord owners or sold.

For loan portfolios acquired at a discount, the discounts take account of future expected impairments and such assets are treated as POCI. 
For these assets, the Group recognises all changes in future cash flows arising from changes in credit quality since initial recognition as a loss 
allowance with any changes recognised in profit or loss. 

For financial accounting purposes, provisions for impairments of loans to customers are held in an impairment allowance account from the point 
at which they are first recognised. These balances are released to offset against the gross value of the loan when it is written off for accounting 
purposes. This occurs when standard enforcement processes have been completed, subject to any amount retained in respect of expected 
salvage receipts. Any further gains from post-write off salvage activity are reported as impairment gains.

Year ended 30 September 2018 under IAS 39

Loans and receivables are reviewed for indications of possible impairment throughout the year and at each balance sheet date in accordance 
with IAS 39. Where loans exhibit objective evidence of impairment (a ‘loss event’) the carrying value of the loans is reduced to the net present 
value of their expected future cash flows, including the value of the potential realisation of any security (net of sales costs) discounted at the 
original EIR. 

Within its buy-to-let portfolio the Group utilises a receiver of rent process, whereby the receiver stands between the landlord and tenant and 
will determine an appropriate strategy for dealing with any delinquency. This strategy may involve the immediate sale of any underlying security 
or the short or long term letting of the property to cover arrears and principal shortfalls. Where a letting strategy is adopted by the receiver, a 
tenant is in place and arrears are reduced or cleared, the account will not necessarily attract an impairment provision. Properties in receivership 
are eventually either returned to their landlord owners or sold.

Loss events reflect both loans that display delinquency in contractual payments of principal or interest or, for buy-to-let loans in receivership 
but up to date at the balance sheet date, properties where the receiver adopts a sale strategy, where a shortfall may or may not arise. 

In addition to loans where loss events are evident, loans are also assessed collectively, grouped by risk characteristics and account is taken of 
any impairment arising due to events which are believed to have taken place but have not been specifically identified at the balance sheet date.  
Collective impairment provisions are calculated for each key portfolio based on recent historical performance, with adjustments for expected 
changes  in  losses  based  on  management’s  judgement.  In  the  receiver  of  rent  portfolio,  collective  provisions  are  also  established  for  cases 
where the present strategy might not be sustainable.

For loan portfolios acquired at a discount, the discounts take account of future expected impairments. An impairment charge is only recognised 
in the income statement if the total receipts from an acquired portfolio are below the original purchase price. Changes to expected cash flows 
from acquired portfolios are reflected by discounting the future expected cash flows by the original effective interest rate, with any change 
from the prevailing carrying value being recognised in the income statement.

PAGE 262  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
For financial accounting purposes provisions for impairments of loans to customers when first recognised in the income statement are held in 
an allowance account. These balances are released to offset against the gross value of the loan when it is written off to profit and loss on the 
administration system. After this point a salvage balance may be held in respect of any further recoveries expected on the loan.

(k)    Amounts owed by or to group companies

In  the  accounts  of  the  Company,  balances  owed  by  or  to  other  group  companies  are  carried  at  the  current  amount  outstanding  less  any 
provision. Where balances owing between group companies fall within the definition of either financial assets or financial liabilities given in 
IAS 32 – ‘Financial Instruments: Presentation’ they are classified as assets or liabilities at amortised cost, as defined by IFRS 9.

(l) 

  Property, plant and equipment 

Property, plant and equipment is stated at cost less accumulated depreciation. 

Assets held for letting under operating leases are depreciated in equal annual instalments to their estimated residual value over the life of the 
related lease. This depreciation is deducted in arriving at net lease income and is shown in note 6.

The assets’ residual values and useful lives are reviewed by management and adjusted, if appropriate, at each balance sheet date.

Depreciation on operating assets is provided on cost in equal annual instalments over the lives of the assets. Land is not depreciated. The rates 
of depreciation are as follows:

Freehold premises

2% per annum

Short leasehold premises

over the term of the lease

Computer hardware

25% per annum

Furniture, fixtures and office equipment

15% per annum

Company motor vehicles

25% per annum

(m)  

Intangible assets 

Intangible assets comprise purchased computer software and other intangible assets acquired in business combinations.

Purchased computer software is capitalised where it has a sufficiently enduring nature and is stated at cost less accumulated amortisation. 
Amortisation is provided in equal instalments at a rate of 25% per annum.

Other intangible assets acquired in business combinations include brands and business networks and are capitalised in accordance with the 
requirements of IFRS 3 – ‘Business Combinations’. Such assets are stated at attributed cost less accumulated amortisation. Amortisation is 
provided in equal instalments at a rate determined at the point of acquisition.

(n)   

Investments in subsidiaries

The Company’s investments in subsidiary undertakings are valued at cost less provision for impairment.

(o)    Own shares 

Shares  in  Paragon  Banking  Group  PLC  held  in  treasury  or  by  the  trustee  of  the  Group’s  employee  share  ownership  plan  are  shown  on  the 
balance sheet as a deduction in arriving at total equity. Own shares are stated at cost.

(p)    Retail deposits

Retail  deposits  are  carried  in  the  balance  sheet  on  the  amortised  cost  basis.  The  initial  fair  value  recognised  represents  the  cash  amount 
received from the customer.

Interest payable to the customer is expensed to the income statement as interest payable over the deposit term on an EIR basis.

PAGE 263  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(q)    Borrowings 

Borrowings are carried in the balance sheet on the amortised cost basis. The initial value recognised includes the principal amount received less 
any discount on issue or costs of issuance.

Interest and all other costs of the funding are expensed to the income statement as interest payable over the term of the borrowing on an 
EIR basis.

(r)    Central bank facilities 

Where central bank facilities are provided at a below market rate of interest, and therefore fall within the definition of government assistance 
as defined by IAS 20 – ‘Accounting for Government Grants and Disclosure of Government Assistance’, the liability is initially recognised at the 
value of its expected cash flows discounted at a market rate of interest for a comparable commercial borrowing. Interest is recognised on this 
liability on an EIR basis, using the imputed market rate to determine the EIR.

The remaining amount of the advance is recognised as deferred government assistance and released to the profit and loss account through 
interest payable over the periods during which the arrangement affects profit.

(s)    Derivative financial instruments 

All derivative financial instruments are carried in the balance sheet at fair value, as assets where the value is positive or as liabilities where 
the value is negative. Fair value is based on market prices, where a market exists. If there is no active market, fair value is calculated using 
present value models which incorporate assumptions based on market conditions and are consistent with accepted economic methodologies 
for pricing financial instruments. Changes in the fair value of derivatives are recognised in the income statement, except where such amounts 
are permitted to be taken to equity as part of the accounting for a cash flow hedge. 

(t)    Hedging

IFRS 9 paragraph 7.2.21 permits an entity to elect, as a matter of accounting policy, to continue to apply the hedge accounting requirements of 
IAS 39 in place of those set out in Chapter 6 of IFRS 9. The Group has made this election and the accounting policy below has been determined 
in accordance with IAS 39.

For all hedges, the Group documents the relationship between the hedging instruments and the hedged items at inception, as well as its risk 
management strategy and objectives for undertaking the transaction. The Group also documents its assessment, both at hedge inception and 
on an ongoing basis, of whether the hedging arrangements put in place are considered to be ‘highly effective’ as defined by IAS 39. 

For a fair value hedge, as long as the hedging relationship is deemed ‘highly effective’ and meets the hedging requirements of IAS 39, any gain 
or loss on the hedging instrument recognised in income can be offset against the fair value loss or gain arising from the hedged item for the 
hedged risk. For macro hedges (hedges of interest rate risk for a portfolio of loan assets or retail deposit liabilities) this fair value adjustment is 
disclosed in the balance sheet alongside the hedged item, for other hedges the adjustment is made to the carrying value of the hedged asset 
or liability. Only the net ineffectiveness of the hedge is charged or credited to income. Where a fair value hedge relationship is terminated, or 
deemed ineffective, the fair value adjustment is amortised over the remaining term of the underlying item.

Where a derivative is used to hedge the variability of cash flows of an asset or liability, it may be designated as a cash flow hedge so long as 
this relationship meets the hedging requirements of IAS 39. For such an instrument, the effective portion of the change in the fair value of 
the derivative is taken initially to equity, with the ineffective part taken to profit or loss. The amount taken to equity is released to the income 
statement at the same time as the hedged item affects the income statement. Where a cash flow hedge relationship is terminated, or deemed 
ineffective, the amount taken to equity will remain there until the hedged transaction occurs, or is no longer expected to take place.

(u)   

Taxation

The  charge  for  taxation  represents  the  expected  UK  corporation  tax  (including  the  Bank  Corporation  Tax  Surcharge  where  applicable)  and 
other income taxes arising from the Group’s profit for the year. This consists of the current tax which will be shown in tax returns for the year 
and tax deferred because of temporary differences. This, in general, represents the tax impact of items recorded in the current year but which 
will impact tax returns for periods other than the one in which they are included in the financial statements. 

The Group will hold a provision for any uncertain tax positions at the balance sheet date based on a global assessment of the expected amount 
that will ultimately be payable.

Tax relating to items taken directly to equity is also taken directly to equity.

(v)    Deferred taxation 

Deferred taxation is provided in full on temporary differences that result in an obligation at the balance sheet date to pay more tax, or a right 
to pay less tax, at a future date, at rates expected to apply when they crystallise based on current tax rates and law. Deferred tax assets are 
recognised to the extent that it is regarded as probable that they will be recovered. As required by IAS 12 – ‘Income Taxes’, deferred tax assets 
and liabilities are not discounted to take account of the expected timing of realisation.

PAGE 264  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(w)   Retirement benefit obligations 

The expected cost of providing pensions within the funded defined benefit scheme, determined on the basis of annual valuations by professionally 
qualified actuaries using the projected unit method, is charged to the income statement. Actuarial gains and losses are recognised in full in the 
period in which they occur and do not form part of the result for the period, being recognised in the Statement of Comprehensive Income.

The retirement benefit obligation recognised in the balance sheet represents the present value of the defined benefit obligation, as reduced by 
the fair value of scheme assets at the balance sheet date. 

The expected financing cost of the deficit, as estimated at the beginning of the period, is recognised in the result for the period within interest 
payable. Any variances against the estimated amount in the year form part of the actuarial gain or loss.

The charge to the income statement for providing pensions under defined contribution pension schemes is equal to the contributions payable 
to such schemes for the year.

(x)    Revenue

The revenue of the Group comprises interest receivable and similar charges, operating lease income and other income. The accounting policy 
for the recognition of each element of revenue is described separately within these accounting policies. 

(y)    Other income

Other income, which is accounted for in accordance with IFRS 15, includes:

• 

• 

• 

• 

• 

 Event-based administration fees charged to borrowers (other than the initial fees included in amortised cost), which are credited when the 
related service is performed

Fees charged to third parties for account administration services, which are credited as those services are performed

 Commissions receivable on the sale of insurances, as agent of the third-party insurer, which are taken to profit at the point at which the 
Group becomes unconditionally entitled to the income

 Maintenance income charged as part of the Group’s contract hire arrangements, which is recognised as the services are provided. Costs of 
these services are deducted in other income

 Broker fees receivable on the arrangement of loans funded by third parties, on an agency basis, which are taken to profit at the point of 
completion of the related loan

(z)   

Share based payments

In accordance with IFRS 2 – ‘Share-based Payments’, the fair value at the date of grant of awards to be made in respect of options and shares 
granted under the terms of the Group’s various share-based employee incentive arrangements is charged to the profit and loss account over 
the period between the date of grant and the vesting date.

National Insurance on share based payments is accrued over the vesting period, based on the share price at the balance sheet date.

Where the allowable cost of share based awards for tax purposes is greater than the cost determined in accordance with IFRS 2, the tax effect 
of the excess is taken to reserves. 

(aa)  Dividends

In accordance with IAS 10 – ‘Events after the balance sheet date’, dividends payable on ordinary shares are recognised in equity once they are 
appropriately authorised and are no longer at the discretion of the Company. Dividends declared after the balance sheet date, but before the 
authorisation of the financial statements remain within shareholders’ funds. 

However, such dividends are deducted from regulatory capital from the point at which they are announced, and capital disclosures are prepared 
on this basis.

(bb)  Foreign currency

Foreign currency transactions, assets and liabilities are accounted for in accordance with IAS 21 – ‘The Effects of Changes in Foreign Exchange 
Rates’.  The  functional  currency  of  the  Company  and  all  of  the  other  entities  in  the  Group  is  the  pound  sterling.  Transactions  which  are  not 
denominated in sterling are translated into sterling at the spot rate of exchange on the date of transaction. Monetary assets and liabilities which 
are not denominated in sterling are translated at the closing rate on the balance sheet date.

Gains and losses on retranslation are included in interest payable or interest receivable depending on whether the underlying instrument is an 
asset or a liability, except where deferred in equity in accordance with the cash flow hedging provisions of IAS 39.

PAGE 265  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(cc)  Segmental reporting

The accounting policies of the segments are the same as those described above for the Group as a whole. Interest payable by each segment 
includes directly attributable funding and the allocated cost of retail deposit funds utilised. Costs attributed to each segment represent the 
direct costs incurred by the segment operations.

64.  

CRITICAL ACCOUNTING JUDGEMENTS

The most significant judgements which the directors have made in the application of the accounting policies set out in note 63 relate to:

(a)   

Significant Increase in Credit Risk (‘SICR’)

Under  IFRS  9,  the  directors  are  required  to  assess  where  a  credit  obligation  has  suffered  a  Significant  Increase  in  Credit  Risk  (‘SICR’).  The 
directors’ assessment is based primarily on changes in the calculated probability of default, but also includes consideration of other qualitative 
indicators and the adoption of the backstop assumption in the Standard that all cases which are more than 30 days overdue have an SICR, for 
account types where days overdue is an appropriate measure.

If additional accounts were determined to have an SICR, these balances would attract additional impairment provision and the overall provision 
charge would be higher.

More information on the definition of SICR adopted is given in note 23.

(b)    Definition of default

In applying the impairment provisions of IFRS 9, the directors have used models to derive the probabilities of default. In order to derive and apply 
such models, it is required to define ‘default’ for this purpose. The Group’s definition of default is aligned to its internal operational procedures. 
IFRS  9  provides  a  rebuttable  presumption  of  default  when  an  account  is  90  days  overdue  and  this  was  used  as  the  starting  point  for  this 
exercise. Other factors include account management activities such as appointment of a receiver or enforcement procedures.

A combination of qualitative and quantitative measures was considered in developing the definition of default. 

If a different definition of default had been adopted the expected loss amounts derived might differ from those shown in the accounts.

More information on the Group’s definition of default adopted is given in note 23.

(c)    Classification of financial assets

The classification of financial assets under IFRS 9 is based on two factors:

•  The company’s ‘business model’ – how the it intends to generate cash and profit from the assets; and

•  The nature of the contractual cash flows inherent in the assets

Financial  assets  are  classified  as  held  at  amortised  cost,  at  fair  value  through  other  comprehensive  income,  or  at  fair  value  through  profit 
and loss.

For an asset to be held at amortised cost, the cash flows received from it must comprise solely payments of principal and interest (‘SPPI’). In 
effect, this restricts this classification to ‘normal’ lending activities, excluding arrangements where the lender may have a contingent return or 
profit share from the activities funded. The Group has considered its products and concluded that, as standard lending products, they fall within 
the SPPI criteria.

This is because all of the Group’s lending arrangements involve the advancing of amounts to customers, either as loans or finance lease products 
and the receipt of repayments of principal and charges, where those charges are calculated based on the amount loaned. There are no ‘success 
fee’ or other compensation arrangements not linked to the loan principal.

The use of amortised cost accounting is also restricted to assets which a company holds within a business model whose object is to collect cash 
flows arising from them, rather than seek to profit by disposing of them (a ‘Held to Collect’ model). The Group’s strategy is to hold loan assets 
until they are repaid or written off. Loan disposals are rare, and the Group does not manage its assets in order to generate profits on sale. On this 
basis, it has categorised its business model as Held to Collect.

Therefore, the Group has classified its customer loan assets as carried at amortised cost.

(d)    Derecognition of financial assets and liabilities

On  26  June  2019,  the  Group  disposed  of  its  residual  interest  in  the  Paragon  Mortgages  (No.  12)  PLC  securitisation  transaction.  In  order  to 
determine whether the financial assets and liabilities of the SPV should be derecognised at that point, a management judgement is required. 
Following a review of the terms of the sale transaction, it was concluded that the Group was no longer significantly exposed to the risks and 
rewards in relation to the cash flows arising from the scheme, and hence the criteria for derecognition were met. More information on this 
transaction is given in note 7.

PAGE 266  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts65.  

CRITICAL ACCOUNTING ESTIMATES

Certain of the balances reported in the financial statements are based wholly or in part on estimates or assumptions made by the directors. 
There is, therefore, a potential risk that they may be subject to change in future periods. The most significant of these are:

(a)   

Impairment losses on loans to customers

Impairment losses on loans are calculated based on statistical models, applied to the present status, performance and management strategy 
for the loans concerned which are used to determine each loan’s PD and LGD.

Internal information used will include number of months arrears, qualitative information, such as possession by a first charge holder on a second 
charge mortgage or where a buy-to-let case is under the control of a receiver of rent, the receiver’s present and likely future strategy for the 
property (e.g. keeping current tenants in place, refurbish and relet, immediate sale etc). 

External information used includes customer specific data, such as credit bureau information, as well as more general economic data.

Key  internal  assumptions  in  the  models  relate  to  estimates  of  future  cash  flows  from  customers’  accounts,  their  timing  and,  for  secured 
accounts, the expected proceeds from the realisation of the property or other charged assets. These cash flows will include payments received 
from the customer, and, for buy-to-let cases where a receiver of rent is appointed, rental receipts from tenants, after allowing for void periods 
and running costs. These key assumptions are based on observed data from historical patterns and are updated regularly based on new data 
as it becomes available. 

In  addition,  the  directors  consider  how  appropriate  past  trends  and  patterns  might  be  in  the  current  economic  situation  and  make  any 
adjustments they believe are necessary to reflect current and expected conditions.

The accuracy of the impairment calculations would therefore be affected by unexpected changes to the economic situation, variances between 
the models used and the actual results, or assumptions which differ from the actual outcomes. In particular, if the impact of economic factors, 
such as employment levels on customers is worse than is implicit in the model then the number of accounts requiring provision might be greater 
than  suggested  by  the  model,  while  falls  in  house  prices,  over  and  above  any  assumed  by  the  model  might  increase  the  provision  required 
in respect of accounts currently provided. Similarly, if the account management approach assumed in the modelling cannot be adopted the 
provision required may be different.

In order to provide forward looking economic inputs to the modelling of the ECL, the Group must derive a set of scenarios which are internally 
coherent. The Group addresses these requirements using four distinct economic scenarios chosen to represent the range of possible outcomes.

The variables are used for two purposes in the IFRS 9 calculations:

• 

• 

 They are applied as inputs in the models which generate PD values, where those found by statistical analysis to have the most predictive 
value are used

 They  are  used  as  part  of  the  calculation  where  the  variable  has  a  direct  impact  on  the  expected  loss  calculation,  such  as  the  house 
price index

The economic variables will also inform assumptions about the Group’s approach to account management given a particular scenario.

These assumptions are set out in note 23 where the sensitivity of the Group’s modelling to them is also discussed.

(b)   

Effective interest rates

In  order  to  determine  the  EIR  applicable  to  loans  and  borrowings  an  estimate  must  be  made  of  the  expected  life  of  each  asset  or  liability 
and hence the cash flows relating thereto, including those relating to early redemption charges. For purchased loan accounts this will involve 
estimating the likely future credit performance of the accounts at the time of acquisition. These estimates are based on historical data and 
reviewed regularly. For purchased accounts historical data obtained from the vendor will be examined. The accuracy of the EIR applied would 
therefore be compromised by any differences between actual repayment profiles and those predicted, which in turn would depend directly or 
indirectly (in the case of borrowings) on customer behaviour.

To  illustrate  this,  the  amortised  cost  values  were  recalculated  by  changing  one  factor  in  the  EIR  calculation  and  keeping  all  others  at  their 
current levels. This exercise indicated that:

• 

• 

• 

 A reduction of the assumed average lives of loans secured on residential property by three months would reduce balance sheet assets by 
£7.2m (2018: £4.0m), while an increase of the assumed asset lives of such assets by three months would increase balance sheet assets by 
£6.0m (2018: £4.0m)

 An increase of 50% in the number of five year fixed rate buy-to-let loan assets assumed to redeem before the end of the fixed rate period, 
generating additional early redemption charges, would increase balance sheet assets by £4.2m

 A reduction (or increase) in estimated cash flows from purchased loan assets of 5% would reduce (or increase) balance sheet assets by 
£12.5m (2018: £10.3m)

As any of these changes would, in reality, be accompanied by movements in other factors, actual outcomes may differ from these estimates.

PAGE 267  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts(c)   

Impairment of goodwill

The carrying value of goodwill recognised on acquisitions is verified by use of an impairment test based on the projected cash flows for the cash 
generating unit, based on management forecasts and other assumptions described in note 29, including a discount factor. 

The accuracy of this impairment calculation would therefore be compromised by any differences between these forecasts and the levels of 
business activity that the cash generating unit is able to achieve in practice. This test will also be affected by the accuracy of the discount 
factor used.

The sensitivity of the impairment test to reasonably possible movements in these assumptions is discussed in note 29.

(d)    Retirement benefits

The present value of the retirement benefit obligation is derived from an actuarial calculation which rests on a number of assumptions relating 
to inflation, long-term return on investments and mortality. These are listed in note 41. Where actual conditions differ from those assumed the 
ultimate value of the obligation would be different.

Information on the sensitivity of the valuation to the various assumptions is given in note 41.

66.  

ACQUISITIONS

On 3 July 2018 the group acquired the entire share capital of Titlestone Property Finance Limited together with a portfolio of loans held by 
companies related to it (together ‘Titlestone’). IFRS disclosures in respect of this acquisition were presented on a provisional basis in note 15 to 
the group accounts for the year ended 30 September 2018.

During the year ended 30 September 2019, the circumstances, performance and security value of certain of the Titlestone loans were reviewed 
in more detail, providing further information on the value of those assets at the acquisition date. As a result of this exercise, the initial values 
of those loans were reduced by £2.7m with a corresponding change in the related deferred tax balances of £0.5m. Consequently, the goodwill 
balance was increased by £2.2m (note 29). 

67.  

FINANCIAL ASSETS AND FINANCIAL LIABILITIES

The Group’s financial assets and financial liabilities are valued on one of two bases, defined by IFRS 9:

• 

• 

Financial assets and liabilities carried at fair value through profit and loss (‘FVTPL’)

Financial assets and liabilities carried at amortised cost

IFRS 7 – ‘Financial Instruments: Disclosures’ requires that where assets are measured at fair value these measurements should be classified 
using the fair value hierarchy set out in IFRS 13 – ‘Fair Value Measurement’. This hierarchy reflects the inputs used, and defines three levels. 

• 

• 

• 

Level 1 measurements are unadjusted market prices 

Level 2 measurements are derived from directly or indirectly observable data, such as market prices or rates 

Level 3 measurements rely on significant inputs which are not derived from observable data 

As quoted prices are not available for level 2 and 3 measurements, the valuation is derived from cash flow models based, where possible, on 
independently sourced parameters. The accuracy of the calculation would therefore be affected by unexpected market movements or other 
variances in the operation of the models or the assumptions used. 

The Group had no financial assets or liabilities in the year ended 30 September 2019 or the year ended 30 September 2018 carried at fair value 
and valued using level 3 measurements, other than contingent consideration amounts (note 38). 

The Group has not reclassified any of its measurements during the year.

The methods by which fair value is established for each class of financial assets and liabilities are set out below.

PAGE 268  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accountsa)     Assets and liabilities carried at fair value

The following table summarises the Group’s financial assets and liabilities which are carried at fair value.

Financial assets

Derivative	financial	assets

Short term investments

Financial liabilities

Derivative	financial	assets

Contingent consideration

Note

24

19

24

38

2019

£m

592.4

-

592.4

80.5

23.7

104.2

2018

£m

855.7

-

855.7

4.7

25.7

30.4

All of these financial assets and financial liabilities are required to be carried at fair value by IFRS 9, and the introduction of the new standard has 
had no impact on their classification, valuation basis or valuations.

The Company has no financial assets or liabilities carried at fair value.

Derivative financial assets and liabilities

Derivative financial instruments are stated at their fair values in the accounts. The Group uses a number of techniques to determine the fair 
values of its derivative assets and liabilities, for which observable prices in active markets are not available. These are principally present value 
calculations based on estimated future cash flows arising from the instruments, discounted using a risk adjusted interest rate. 

The principal inputs to these valuation models are LIBOR and SONIA benchmark interest rates for the currencies in which the instruments are 
denominated, being sterling, euros and dollars. The cross-currency basis swaps have a notional principal related to the outstanding currency 
borrowings and therefore the estimated rate of repayment of these notes also affects the valuation of the swaps. However, variability in this 
input does not have a significant impact on the valuation, compared to other inputs.

In order to determine the fair values, the management applies valuation adjustments to observed data where that data would not fully reflect 
the  attributes  of  the  instrument  being  valued,  such  as  particular  contractual  features  or  the  identity  of  the  counterparty.  The  management 
reviews the models used on an ongoing basis to ensure that the valuations produced are reasonable and reflect all relevant factors. These 
valuations are based on market information and they are therefore classified as level 2 measurements. Details of these assets are given in 
note 24.

Short term investments

The short-term investments described in note 19 are freely traded securities for which a market price quotation is available and are classified 
as level 1 measurements.

Contingent consideration

The value of the contingent consideration balances shown in note 38 are required to be stated at fair value in the accounts. These amounts 
are valued based on the expected outcomes of the performance tests set out in the respective sale and purchase agreements, discounted 
as appropriate. The most significant inputs to these valuations are the Group’s forecasts on future activity relating to business generated by 
operational units acquired, business derived as a result of the vendor’s contacts or other goodwill and any other new business flows which are 
or might be attributable to the acquisition agreement, which are drawn from the overall Group forecasting model. As such, these are classified 
as unobservable inputs and the valuations classified as level 3 measurements.

PAGE 269  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accountsb)     Assets and liabilities carried at amortised cost

The fair values for financial assets and financial liabilities held at amortised cost, determined in accordance with the methodologies set out 
below are summarised below.

Note

2019

2019

Carrying
amount

£m

Fair
value

£m

2018

IFRS 9

Carrying
Amount

£m

2018

IAS 39

Carrying
amount

£m

The Group

Financial assets

Cash

Loans to customers

Sundry	financial	assets

Financial liabilities

Short term bank borrowings

Asset backed loan notes 

Secured bank borrowings

Retail deposits

Corporate and retail bonds

Other	financial	liabilities

The Company

Financial assets

Cash

Loans to group companies

Sundry	financial	assets

Financial liabilities

Corporate and retail bonds

Amounts owed to group companies

Other	financial	liabilities

18

20

25

31

37

18

25

25

37

37

1,225.4

1,225.4

12,186.1

12,370.1

90.3

90.3

1,310.6

12,100.6

15.3

13,501.8

13,685.8

13,426.5

1.0

4,419.4

787.5

6,391.9

446.1

83.1

1.0

4,419.4

787.5

6,408.9

474.9

83.1

1.1

5,554.7

935.6

5,296.6

445.4

82.8

12,129.0

12,174.8

12,316.2

14.1

106.6

0.7

121.4

446.1

23.8

3.6

473.5

14.1

106.6

0.7

121.4

474.9

23.8

3.6

502.3

24.9

216.3

0.7

241.9

445.4

125.7

2.8

573.9

1,310.6

12,127.8

15.3

13,453.7

1.1

5,554.7

935.6

5,296.6

445.4

82.8

12,316.2

24.9

216.3

0.7

241.9

445.4

125.7

2.8

573.9

2018

Fair 
value

£m

1,310.6

12,222.9

15.3

13,548.8

1.1

5,554.7

935.6

5,301.7

478.3

82.8

12,354.2

24.9

216.3

0.7

241.9

478.3

125.7

2.8

606.8

The fair values of retail deposits and Corporate and retail bonds shown above will include amounts for the related accrued interest.

PAGE 270  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCash, bank loans and securitisation borrowings

The fair values of cash and cash equivalents, bank loans and overdrafts and asset backed loan notes, which are carried at amortised cost are 
considered to be not materially different from their book values. In arriving at that conclusion market inputs have been considered but because 
all  the  assets  mature  within  three  months  of  the  year  end  and  the  interest  rates  charged  on  financial  liabilities  reset  to  market  rates  on  a 
quarterly basis, little difference arises. This also applies to the parent company’s loans to its subsidiaries. 

While the Group’s asset backed loan notes are listed, the quoted prices for an individual note may not be indicative of the fair value of the issue 
as a whole, due to the specialised nature of the market in such instruments and the limited number of investors participating in it. 

As these valuation exercises are not wholly market based, they are considered to be level 2 measurements.

Loans to customers

To assess the likely fair value of the Group’s loan assets in the absence of a liquid market, the directors have considered the estimated cash 
flows  expected  to  arise  from  the  Group’s  investments  in  its  loans  to  customers  based  on  a  mixture  of  market  based  inputs,  such  as  rates 
and  pricing  and  non-market  based  inputs  such  as  redemption  rates.  Given  the  mixture  of  observable  and  non-observable  inputs  these  are 
considered to be level 3 measurements.

Corporate debt

The  Group’s  retail  and  corporate  bonds  are  listed  on  the  London  Stock  Exchange  and  there  is  presently  a  reasonably  liquid  market  in  the 
instruments. It is therefore appropriate to consider that the market price of these borrowings constitutes a fair value. As this valuation is based 
on a market price, it is considered to be a level 1 measurement.

Retail deposits

To assess the likely fair value of the Group’s retail deposit liabilities, the directors have considered the estimated cash flows expected to arise 
based on a mixture of market based inputs, such as rates and pricing and non-market based inputs such as withdrawal rates. Given the mixture 
of observable and non-observable inputs, these are considered to be level 3 measurements.

Sundry assets and liabilities

Fair values of financial assets and liabilities disclosed as sundry assets and sundry liabilities are not considered to be materially different to their 
carrying values.

These assets and liabilities are of relatively low value and may be settled at their carrying value at the balance sheet date or shortly thereafter.

PAGE 271  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts68.  

DETAILS OF SUBSIDIARY UNDERTAKINGS

Subsidiary undertakings of the Group at 30 September 2019, where the share capital is held within the Group are shown below. The holdings 
shown are those held within the Group. The shareholdings of the Company in the direct subsidiaries listed below are the same as those held by 
the Group, except that:

• 

• 

For the shareholdings marked * the Company holds only 74% of the share capital 

For the shareholdings marked † the Company holds only 66.7% of the share capital

In these cases, the remainder is held by other group companies.

The issued share capital of all subsidiaries consists of ordinary share capital, except those companies marked §, which have additional preference 
share capital held within the Group. 

Company

Holding

Principal activity

Direct subsidiaries of Paragon Banking Group PLC

Paragon Car Finance Limited 

Idem Capital Holdings Limited

Moorgate Servicing Limited

Paragon Bank PLC

The Business Mortgage Company Limited

Paragon Fourth Funding Limited

Paragon Mortgages (No. 9) PLC

Paragon Mortgages (No. 10) PLC

Paragon Mortgages (No. 11) PLC

Paragon Mortgages (No. 12) PLC

Paragon Mortgages (No. 13) PLC

Paragon Mortgages (No. 14) PLC

Paragon Mortgages (No. 15) PLC

Paragon Secured Finance (No. 1) PLC

First Flexible (No. 7) PLC

Colonial Finance (UK) Limited

Earlswood Finance Limited

Herbert (1) PLC

Herbert (2) PLC

Herbert (4) PLC

Herbert (5) PLC

Herbert (6) PLC

Herbert (7) PLC

Herbert (8) PLC

Herbert (9) PLC

Herbert (10) PLC

Idem Luxembourg (No. 4) ‡

Idem Luxembourg (No. 9) ‡

Paragon Car Finance (1) Limited

Paragon Dealer Finance Limited

Paragon Loan Finance (No. 1) Limited

Paragon Loan Finance (No. 2) Limited

Paragon Mortgages (No. 5) PLC

Paragon Pension Investments GP Limited

Paragon Pension Plan Trustees Limited 

Paragon Personal Finance (1) Limited

Paragon Third Funding Limited

Paragon Vehicle Contracts Limited

Plymouth Funding Limited

PAGE 272  •  The Accounts

100%

100%

100%

100%

100%

100%

100% *

100% *

100% *

100% *

100% *

100% *

100% *

100%

100% *

100%

100% *

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100% §

100% §

100%

100%

100%

100%

100%

100%

100%

Vehicle	finance

Intermediate holding company

Intermediate holding company

Deposit taking, residential mortgages and loan and 
vehicle	finance

Mortgage broker

Residential mortgages

Residential mortgages

Residential mortgages

Residential mortgages

Residential mortgages

Residential mortgages

Residential mortgages

Residential mortgages

Loan	finance

Residential mortgages

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsCompany

Holding

Principal activity

Direct subsidiaries of Paragon Banking Group PLC

Paragon Loan Finance (No. 3) Limited

Townend Farm (Easington) Management Company Limited

Universal Credit Limited

Yorkshire Freeholds Limited

Yorkshire Leaseholds Limited

Direct and indirect subsidiaries of Paragon Bank PLC

Paragon Finance PLC

Mortgage Trust Limited

Paragon Mortgages Limited

Paragon Mortgages (2010) Limited

First Flexible No. 6 PLC

Mortgage Trust Services PLC

Paragon Second Funding Limited

Paragon Asset Finance Limited

City Business Finance Limited

Paragon Business Finance PLC

Paragon Commercial Finance Limited

100%

100%

100%

100%

100%

100%

100%

100%

100%

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Residential mortgages and asset administration

Residential mortgages

Residential mortgages

Residential mortgages

100% §

Residential mortgages

100%

100%

100%

100%

100%

80%

Residential mortgages and asset administration

Residential	mortgages	and	loan	and	vehicle	finance

Holding company and portfolio administration

Asset	finance

Asset	finance

Asset	finance

Paragon Development Finance Limited 

96.39%

Development Finance

Paragon Development Finance Services Limited

Paragon Technology Finance Limited

Premier Asset Finance Limited

PBAF Acquisitions Limited

PBAF (No. 1) Limited

Specialist Fleet Services Limited

Collett Transport Services Limited

Fineline Holdings Limited

Fineline Media Finance Limited

Homer Management Limited

Lease Portfolio Management Limited

Paragon Options PLC

State Securities Holdings Limited

State Security Limited

Direct and indirect subsidiaries of Idem Capital Holdings Limited

Moorgate Loan Servicing Limited

Idem (No. 3) Limited

Idem Capital Securities Limited

Paragon Personal Finance Limited

Other indirect subsidiary undertakings

Redbrick Survey and Valuation Limited 

Buy to Let Direct Limited

TBMC Group Limited

The Business Mortgage Company Services Limited

PAGE 273  •  The Accounts

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

Development Finance

Asset	finance

Asset	finance	broker

Residential	mortgages	and	loan	finance

Intermediate holding company

Asset	finance	and	contract	hire

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Asset administration

Asset investment

Asset investment

Consumer	loan	finance

Surveyors and property consulting

Non-trading

Non-trading

Non-trading

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
The financial year end of all of the Group’s subsidiary companies is 30 September. They are all registered in England and Wales and operate in 
the UK except:

•  Those entities marked ‡ which are registered in the Grand Duchy of Luxembourg

•  Paragon Pension Investments GP Limited, which is registered in Scotland and operates in the UK

20% of the equity of Paragon Commercial Finance Limited is subject to a call option agreed as part of the acquisition of the company by PAF. 
No material minority interest attaches to this holding. 3.61% of the nominal value of the share capital of Paragon Development Finance Limited 
relates to shares subjects to put and call options issued pursuant to long-term incentive plans. No material minority interest attaches to this 
holding.

As part of the Group’s financing arrangements certain mortgage and consumer loans originated by Paragon Mortgages (2010) Limited and 
Mortgage Trust Limited or acquired by Idem Capital Securities Limited have been sold to special purpose entity companies, which had raised 
non-recourse finance to fund these purchases. The shares of these companies are ultimately beneficially owned through independent trusts, 
but they are considered to be controlled by the Group, as defined by IFRS 10, due to the Group’s exposures to the variable returns from the assets 
of each entity and its ability to direct their activities, within the constraints imposed by the lending documents. Hence, they are considered to 
be subsidiaries of the Group. 

The principal companies party to these arrangements at 30 September 2019 comprise:

Company

First Flexible No. 5 PLC

Paragon Fifth Funding Limited

Paragon Sixth Funding Limited

Paragon Seventh Funding Limited

Paragon Mortgages (No. 18) Holdings Limited

Paragon Mortgages (No. 18) PLC

Paragon Mortgages (No. 19) Holdings Limited

Paragon Mortgages (No. 19) PLC

Paragon Mortgages (No. 20) Holdings Limited

Paragon Mortgages (No. 20) PLC

Paragon Mortgages (No. 21) Holdings Limited

Paragon Mortgages (No. 21) PLC

Paragon Mortgages (No. 22) Holdings Limited

Paragon Mortgages (No. 22) PLC

Paragon Mortgages (No. 23) Holdings Limited

Paragon Mortgages (No. 23) PLC

Paragon Mortgages (No. 24) Holdings Limited

Paragon Mortgages (No. 24) PLC

Paragon Mortgages (No. 25) Holdings Limited

Paragon Mortgages (No. 25) PLC

Paragon Mortgages (No. 26) Holdings Limited

Paragon Mortgages (No. 26) PLC

Arianty Holdings Limited

Arianty No. 1 Limited

Principal activity

Residential mortgages

Residential mortgages

Residential mortgages

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Residential mortgages

Holding company

Non-trading

All of these companies are registered and operate in the UK.

Earlswood Finance (No. 3) Limited, a company limited by guarantee, is registered in England and Wales and operates in the UK. It is included in 
the consolidation as it is ultimately controlled by the parent company.

The Group accounts include the results of two Jersey companies, which are ultimately beneficially owned by a charitable trust, but are considered 
to be controlled by the Group, using the definition contained in IFRS 10 ‘Consolidated Financial Statements’. These companies, Idem Jersey 
(No. 1) Limited and Idem Jersey (No. 2) Limited are registered in the Bailiwick of Jersey and operate in the UK.

The share capital of Idem Jersey (No. 1) Limited is divided into A shares and B shares. All of the 600 B shares are held by Group companies, 100 
by the parent company and 500 by other Group companies.

The Paragon Pension Partnership LP is a limited partnership established under Scots law, in which control is vested in members which are 
Group companies. It is therefore considered to be a subsidiary entity. The outside member is the Group’s Pension Plan and the Plan’s rights to 
income from the partnership are set out in the partnership agreement. Therefore, no minority interest arises. The partnership is registered in 
Scotland and operates in the UK.

PAGE 274  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsThe registered office of each of the entities listed in this note is the same as that of the Company (note 1), except that:

• 

• 

 The  registered  office  of  The  Business  Mortgage  Company  Limited,  Buy  to  Let  Direct  Limited,  TBMC  Group  Limited,  and  The  Business 
Mortgage Company Services Limited is Greenmeadow House, 2 Village Way, Greenmeadow Springs Business Park, Cardiff, CF15 7NE

 The registered office of State Security Limited is Burlington House, Botleigh Grange Office Campus, Grange Drive, Hedge End, Southampton, 
SO30 2AF

•  The registered office of the Scottish companies is Citypoint, 65 Haymarket Terrace, Edinburgh, EH12 5HD

•  The office of the Luxembourg entities is 8-10, Avenue de la Gare, L-1610 Luxembourg

•  The registered office of the Jersey companies is IFC 5, St Helier, Jersey, JE1 1ST

All of the entities listed above are included in the consolidated accounts of the Group.

The following legal subsidiaries of the Group are currently in liquidation. They do not form part of the consolidation as they are considered to be 
controlled by the liquidator.

Company

Holding

Principal activity

Direct subsidiaries of Paragon Banking Group PLC

SPV Securities Limited

Paragon Mortgages (No. 7) PLC

Paragon Mortgages (No. 8) PLC

Paragon Mortgages (No. 16) PLC

Paragon Mortgages (No. 17) PLC

Paragon Personal and Auto Finance (No. 3) PLC

Collateralised Mortgage Securities (No. 12) PLC

Finance for People (No. 3) Limited

Finance for People (No. 4) PLC

Homeloans (No. 4) PLC

Mortgage Funding Corporation PLC

NHL Second Funding Corporation Limited

NHL Third Funding Corporation Limited

Paragon Mortgages (No. 1) PLC

Paragon Mortgages (No. 2) PLC

Paragon Mortgages (No. 4) PLC

Redbrick Real Estate Services Limited

Indirect subsidiaries

Idem First Finance Limited

Idem Capital Limited

100%

100%

100%

100%

100%

100%

100%

100%

100% §

100% §

100%

100%

100%

100% §

100% §

100%

100%

100%

100%

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

Non-trading

The issued share capital of all subsidiaries consists of ordinary share capital, except those companies marked § which have additional preference 
share capital held within the Group. 

The  companies  previously  controlled  by  the  Group  which  had  been  party  to  the  types  of  financing  arrangements  described  above  at 
30 September 2019 and which were in liquidation at that date comprise:

Company

First Flexible No. 4 PLC 

Arianty Services Limited

First Flexible No. 1 Limited 

First Flexible No. 2 Limited

First Flexible No. 3 Limited

Principal activity

Non-trading

Non-trading

Non-trading 

Non-trading 

Non-trading 

Homeloans (No. 7) LLP and Homeloans (No. 8) LLP are limited liability partnerships, established under English law, in which all of the members 
are Group companies. They are currently in liquidation. Both are registered in England and Wales and operate in the UK.

PAGE 275  •  The Accounts

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
E.

APPENDICES TO THE 
ANNUAL REPORT

Additional financial information supporting amounts shown in the Strategic 
Report (Section A), but not forming part of the Statutory Accounts

E1
Appendices to the annual report

A. 

UNDERLYING RESULTS

The Group reports underlying profit excluding fair value accounting adjustments arising from its hedging arrangements and certain one-off 
items of income and costs relating to asset sales and acquisitions. 

The fair value adjustments arise principally as a result of market interest rate movements, outside the Groups control. They are profit neutral 
over time and are not included in operating profit for management reporting purposes. They are also disregarded by many external analysts.

Transactions relating to acquisition and disposals include the direct transaction costs of the 2018 acquisitions, the additional net funding costs 
of deposits built up over time to satisfy consideration on those acquisitions and the break costs of the Idem Capital facility, in addition to the 
gains recognised.

The transactions relating to the asset disposals and acquisitions do not form part of the day-to-day activities of the Group and, therefore, their 
removal provides greater clarity on the Group’s operational performance. 

This definition of ‘underlying’ has been chosen following consideration of the needs of investors and analysts following the Group’s shares, and 
because management feel it better represents the underlying economic performance of the Group’s business.

Profit	on	ordinary	activities	before	tax

Less:	Gain	on	disposal	of	financial	assets

Add back: Acquisition related funding costs included in net interest

Add back: Overhead costs related to acquisition related funding

Add back: Transaction costs

Add back: Acquisition related costs 

Add back: Facility break costs

Add back: Other one-off costs

Add back: Fair value adjustments

Underlying profit

2018

£m

0.7

0.2

1.3

2019

£m

159.0

(9.7)

-

-

-

15.1

164.4

2018

£m

181.5

(28.0)

2.2

1.2

0.8

(1.2)

156.5

Underlying basic earnings per share, calculated on the basis of underlying profit, charged at the overall effective tax rate, is derived as follows.

Underlying	profit

Tax at effective rate (note 15)

Underlying earnings

Basic weighted average number of shares (note 17)

Underlying earnings per share

2019

£m

164.4

(32.7)

131.7

257.6

51.1p

2018

£m

156.5

(30.8)

125.7

260.8

48.2p

PAGE 278  •  Appendices to the Annual Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
2019

£m

131.7

2.4

134.1

920.7

2018

£m

125.7

2.1

127.8

915.8

14.6%

14.0%

Idem
Capital

£m

519.8

389.9

454.8

54.3

Total

£m

12,100.6

12,186.1

12,143.4

278.4

Underlying return on tangible equity is derived using underlying earnings calculated on the same basis.

Underlying earnings

Amortisation of intangible assets (note 9)

Adjusted underlying earnings

Average tangible equity (note 55(b))

Underlying RoTE

B. 

INCOME STATEMENT RATIOS

The average net interest margin is calculated as follows:

Year ended 30 September 2019 (IFRS 9)

Note

Mortgages

Commercial 
Lending

Opening loans to customers

Closing loans to customers

Average loans to customers

Net interest

NIM

Impairment provision

Cost of risk

Year ended 30 September 2018 (IAS 39)

20

20

23

£m

10,449.5

10,344.1

10,396.8

177.8

£m

1,131.3

1,452.1

1,291.8

65.0

1.71%

5.03%

11.94%

2.29%

1.0

0.01%

7.2

0.56%

(0.2)

(0.04)%

8.0

0.07%

Note

Mortgages

Commercial 
Lending

£m

9,953.9

10,473.5

10,213.7

157.6

£m

558.8

1,133.2

846.0

32.2

Idem
Capital

£m

611.4

521.1

566.3

87.8

Total

£m

11,124.1

12,127.8

11,626.0

254.6

1.54%

3.81%

15.50%

2.19%

5.5

0.05%

2.0

0.24%

(0.1)

(0.02)%

7.4

0.06%

Opening loans to customers

Closing loans to customers

Average loans to customers

Net interest

NIM

Impairment provision

Cost of risk

20

23

PAGE 279  •  Appendices to the Annual Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
Net interest margin on an underlying basis is derived as shown below

Net interest (as above)

One off items related to interest

Acquisition funding costs

Facility break costs

Underlying net interest

Average loans to customers (as above)

Underlying net interest margin

C .   

COST:INCOME RATIO

Cost:income ratio is derived as follows:

Cost – operating expenses

Total operating income

Cost / Income

Underlying cost:income ratio is derived as follows:

Cost – as above

Acquisition costs expensed

Other one-off costs

Adjusted cost

Income – as above

Gain	on	disposal	of	financial	asset

Acquisition net funding costs

Facility break costs

Adjusted income

2019

£m

278.4

-

-

278.4

12,143.4

2018

£m

254.6

0.7

1.2

256.5

11,626.0

2.29%

2.21%

Note

9

2019

£m

125.2

307.3

2018

£m

114.2

301.9

40.7%

37.8%

2019

£m

125.2

-

-

125.2

307.3

(9.7)

-

-

297.6

2018

£m

114.2

(1.5)

(0.8)

111.9

301.9

(28.0)

0.7

1.2

275.8

Underlying cost:income ratio

42.1%

40.6%

PAGE 280  •  Appendices to the Annual Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
D. 

NET ASSET VALUE

Total equity (£m)

Outstanding issued shares (m)

Treasury shares (m)

Shares held by ESOP schemes (m)

Net asset value per £1 ordinary share

Tangible equity (£m)

Tangible net asset value per £1 ordinary share

Note

42

44

44

55

2019

1,108.4

2018

1,095.9

261.6

(5.2)

(3.9)

252.5

£4.39

937.3

£3.71

281.6

(20.8)

(2.9)

257.9

£4.25

926.6

£3.59

PAGE 281  •  Appendices to the Annual Report

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
F.

USEFUL
INFORMATION

Information which may be helpful to shareholders and other users of the 
Annual Report and Accounts

F1 

F2 

F3 

F4 

Glossary
A summary of abbreviations used in the Annual Report and Accounts

Shareholder Information
Information	about	dividends,	meetings	and	managing	shareholdings

Other Public Reporting
Current	and	future	public	reporting	information	for	the	Group

Contacts
Names	and	addresses	of	the	Group’s	advisers

Page 284

Page 286

Page 288

Page 290

 
 
 
 
F1
Glossary

AGM 

ALCO 

AT1 

ARLA 

B2B 

B2C 

BBR 

BCBS 

BEIS 

BEPS 

BS 18001   

CAGR 

CCC 

CCoB 

CCyB 

CEO 

CET1 

CFO 

CGU 

CIIA   

CIPD   

CMI 

CML 

CO2 

Annual General Meeting

Asset and Liability Committee

Additional Tier 1

ARLA Propertymark

Business-to-Business

Business-to-Consumer

Bank Base Rate 

Basel Committee on Banking Supervision

 Department for Business, Energy 
and Industrial Strategy

Base Erosion and Profit Shifting

 British Standard 18001:2007, 
‘Occupational Health and Safety 
Management Systems’

Compound Annual Growth Rate

Compliance and Conduct Committee

Capital Conservation Buffer

Counter-Cyclical Buffer

Chief Executive Officer

Core Equity Tier 1

Chief Financial Officer

Cash Generating Unit

Chartered Institute of Internal Audit

 Chartered Institute of 
Personnel and Development

Chartered Management Institute 

Council of Mortgage Lenders

Carbon Dioxide 

Compliance Plan 

 Compliance Monitoring Plan

CPI 

CRD IV 

CRDs   

CRO   

CRR 

CSA 

CSOP 

DEFRA 

Deloitte 

DSBP 

EBA 

ECL   

EIR  

EPS 

EQA   

ERC 

Consumer Price Index

 The Current EU Capital Requirements 
Regulation and Directive regime

Cash Ratio Deposits

Chief Risk Officer 

 Capital Requirements Regulation 
EU Regulation 575/2013

Credit Support Annex

Company Share Option Plan

 Department for Environment, 
Food and Rural Affairs 

Deloitte LLP

Deferred Share Bonus Plan

European Banking Authority

Expected Credit Loss

Effective Interest Rate

Earnings per Share

External Quality Assessment

Estimated Remaining Collections

PAGE 284  •  Useful Information

ESOP 

ESOS 

EU 

Employee Share Ownership Plan

Energy Savings and Opportunities Scheme

European Union

EURIBOR 

Euro Interbank Offered Rate

EV 

FCA 

FLA 

FLS 

FOS 

FRC 

FRN 

FSC   

FSCS   

FVTPL 

GDP 

GDPR   

GHG 

GMP 

HA   

HMRC 

HPI 

HQLA 

IAS 

IASB 

ICAAP 

IFRS 

IIP 

ILAAP 

ILG 

ILTR 

IMLA 

IRB 

IRRBB 

ISA 

ISDA 

Economic Value

Financial Conduct Authority

Finance and Leasing Association

Funding for Lending Scheme

Financial Ombudsman Service

Financial Reporting Council

Floating Rate Note

Forest Stewardship Council

Financial Services Compensation Scheme

Fair Value Through Profit and Loss

Gross Domestic Product

General Data Protection Regulation

Greenhouse Gases

Guaranteed Minimum Pension

Hampton-Alexander

Her Majesty’s Revenue and Customs

House Price Index

High Quality Liquid Assets

International Accounting Standard(s)

International Accounting Standards Board

 Internal Capital Adequacy 
Assessment Process

International Financial Reporting Standard(s)

Investors in People 

 Internal Liquidity Adequacy 
Assessment Process

Individual Liquidity Guidance

Indexed Long Term Repo Scheme

Intermediary Mortgage Lenders Association 

Internal Ratings Based

Interest Rate Risk in the Banking Book

Individual Savings Account

 International Swaps and 
Derivatives Association

ISO14001:2015 

ISO27001:2005 

ISO45001:2018 

 International Organization for 
Standardization 14001:2015, ‘Environmental 
Management Systems’

 International Organization for 
Standardization 27001:2005, ‘Information 
Security Management Systems’

 International Organization for 
Standardization 45001:2018, ‘Management 
Systems of Occupational Health and Safety’

KPMG 

KPMG LLP, the Group’s auditor

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsLCR 

LGD   

LIBOR 

Ltd 

LTGDV 

LTIP 

LTV 

M&A 

MHCLG 

MRC   

NI 

NII 

NIM 

Notes 

NPS 

NSFR 

OBR 

OCI 

OFGEM 

OHSMS   

OLAR 

ORC  

PAF 

PAYE 

PD 

PFP 

PIDA 

PIEs 

PLC 

PM12 

PM26 

POCI 

PPI 

PRA  

Liquidity Coverage Ratio

Loss Given Default

London Interbank Offered Rate 

Limited (company)

Loan to Gross Development Value

Long-term Incentive Plan

Loan to Value

Mergers and Acquisitions

 Ministry of Housing, Communities 
and Local Government

Model Risk Committee

National Insurance

Net Interest Income

Net Interest Margin

Asset backed loan notes

Net Promoter Score

Net Stable Funding Ratio

Office of Budget Responsibility

Other Comprehensive Income

Office of Gas and Electricity Markets

 Occupational Health and 
Safety Management System

Overall Liquidity Adequacy Requirement

Operational Risk Committee

 Paragon Asset Finance

Pay As You Earn

Probability of Default

Pension Funding Partnership

Public Interest Disclosure Act 1998

Public Interest Entities

Public Limited Company

Paragon Mortgages (No.12) PLC

Paragon Mortgages (No.26) PLC

 Purchased or Originated Credit Impaired 
(assets)

Payment Protection Insurance

 Prudential Regulation Authority 
(of the Bank of England)

Premier 

Premier Asset Finance Limited

PRS 

PSD2 

PSP 

PwC 

RBS 

RICS 

RIDDOR   

Private Rented Sector

Second Payment Services Directive

Performance Share Plan

PricewaterhouseCoopers

Royal Bank of Scotland

Royal Institution of Chartered Surveyors

 Reporting of Incidents, Disease and 
Dangerous Occurrences Regulation 2013

PAGE 285  •  Useful Information

RoR 

RoTE 

ROU 

RPI 

RP 

RSUs 

RWA 

SA   

Receiver of Rent

Return on Tangible Equity

Right of Use

Retail Price Index

Recovery Plan

Restricted Stock Units

Risk Weighted Assets

Standardised Approach

Schedule 7   

 Schedule 7 to the Large and Medium-sized 
Companies and Groups (Accounts and 
Reports) Regulations 2008

SFS 

SICR 

Specialist Fleet Service

Significant Increase in Credit Risk

Sharesave 

All Employee Share Option scheme

SME 

SMCR 

SONIA 

SPPI 

SPV 

The 2016 Code 

The 2018 Code 

TBMC 

TFS 

The Act 

Small and/or Medium-sized Enterprise(s)

Senior Managers and Certification Regime

Sterling Overnight Interbank Average Rate

Solely Payments of Principal and Interest

Special Purpose Vehicle company

 UK Corporate Governance Code (2016 
version)

 UK Corporate Governance Code (2018 
version)

The Business Mortgage Company

Term Funding Scheme

The Companies Act 2006

The Articles   

The Articles of Association of the Company

The Bank 

Paragon Bank PLC

The Company 

Paragon Banking Group PLC

The Group 

The Order  

 The Company and all of its 
subsidiary undertakings 

 The Statutory Audit Services for Large 
Companies Market Investigation 
(Mandatory Use of Competitive Tender 
Processes and Audit Committee 
Responsibilities) Order 2014

The Plan 

The Paragon Pension Plan

TRC 

TPF  

TSR  

UK 

UKF 

US 

Total Regulatory Capital

Titlestone Property Finance Limited

Total Shareholder Return

United Kingdom

UK Finance

United States of America

US Dollar LIBOR 

 The London Interbank Offered Rate on 
balances denominated in US dollars

VAT 

WEEE 

Value Added Tax

Waste Electrical and Electronic Equipment 

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsF2
Shareholder information

Want more information or help?

The Company’s share register is maintained by our Registrars, Computershare, who you should 
contact directly if you have questions about your shareholding or wish to update your address details.

Computershare Investor Services PLC 
The Pavilions 
Bridgwater Road 
Bristol BS99 6ZZ

Telephone: 0370 707 1244* 

and outside the UK +44 (0)370 707 1244 

Online: www.investorcentre.co.uk

*Calls are charged at the standard geographic rate and will vary by provider. Calls outside the UK will be charged at the applicable 
international rate. Lines are open 8:30am to 5:30pm, Monday to Friday, excluding UK public holidays.  

Electronic communications 

You can view and manage your shareholding online by registering with Computershare’s Investor Centre 
Service. To register:

•  Visit www.computershare.com

•  Go to ‘Manage my shareholdings’

•  Register using your Shareholder Reference Number and your postcode

We  actively  encourage  our  shareholders  to  receive  communications  via  email  and  view  documents 
electronically  on  our  website,  including  our  Annual  Report  and  Accounts,  as  this  has  significant 
environmental  and  cost  benefits.  Should  you  wish  to  receive  electronic  documents  please  contact 
Computershare by telephone or online.

Website

You can find further useful information on our website, www.paragonbankinggroup.co.uk, including:

•  Regular updates about our business

•  Comprehensive share price information

• 

Financial results and reports

•  Historic dividend dates and amounts

PAGE 286  •  Useful Information

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsShareholder fraud warning

Shareholders are advised to be very wary of any suspicious or unsolicited advice or offers, whether over 
the telephone, through the post or by email.  If you receive any such unsolicited communication please 
check the company or person contacting you is properly authorised by the Financial Conduct Authority 
(‘FCA’)  before  getting  involved.  You  can  check  at  www.fca.org.uk/consumers/protect-yourself  and  can 
report calls from unauthorised firms to the FCA by calling 0800 111 6768.

Duplicate documents and communications

If you receive more than one copy of shareholder documents, it is likely that you have multiple accounts 
on the share register, perhaps with a slightly different name or address. To combine your shareholdings, 
please contact Computershare and provide your Shareholder Reference Numbers.

Financial calendar

January 2020

Trading update

20 May 2020

Half year results

Dividend calendar

9 January 2020

July / August 2020

Trading update 

November 2020

Full year results

2 July 2020

Ex-dividend date for 2019 final dividend

Ex-dividend date for 2020 interim dividend

10 January 2020

3 July 2020

Record date for 2019 final dividend

Record date for 2020 interim dividend

17 February 2020

24 July 2020

Payment date for 2020 final dividend

Payment date for 2020 interim dividend

Annual General Meeting

13 February 2020

To be held at 9:00am at the offices of UBS AG London Branch, 5 Broadgate, London EC2M 2QS

PAGE 287  •  Useful Information

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsF3
Other public reporting

In  addition  to  its  annual  financial  reporting  the  Group  has  published,  or  will  publish,  the  following  documents  in  respect  of  the  year  ended 
30 September 2019, as required by legislation or regulation, relating to the Group or its constituent entities.

•  Pillar III disclosures required by Part 8 of the CRR

•  Tax Strategy Statement

•  Modern Slavery Statement

•  Gender pay gap information

These documents are made available on the Group’s website at www.paragonbankinggroup.co.uk.

All of these statements are required to be published annually. In addition, for the year ended 30 September 2019, the Group has had to publish 
bi-annual statements on supplier payments under the Reporting on Payment Practices and Performance Regulations 2017. It also made its 
third report against its Women in Finance charter commitments in September 2019.

All of this reporting will be continued in the financial year ending 30 September 2020.

PAGE 288  •  Useful Information

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsPAGE 289  •  Useful Information

PARAGON BANKING GROUP PLC  •  2019 Annual Report and AccountsF4
Contacts

Registered and head office 

London office 

 51 Homer Road 
Solihull 
West Midlands B91 3QJ 

Telephone: 0121 712 2323

 Tower 42 Level 12 
25 Old Broad Street 
London EC2N 1HQ 

Telephone: 020 7786 8474

Investor Relations 

investor.relations@paragonbank.co.uk

Company Secretariat 

company.secretary@paragonbank.co.uk

Internet 

Auditor 

Solicitors 

Registrars 

Brokers 

www.paragonbankinggroup.co.uk

 KPMG LLP 
One Snowhill 
Snow Hill Queensway 
Birmingham B4 6GH

 Slaughter and May 
One Bunhill Row 
London EC1Y 8YY

 Computershare Investor Services PLC 
The Pavilions 
Bridgwater Road 
Bristol BS99 6ZZ 

Telephone: 0370 707 1244

 Jefferies International Limited 
100 Bishopsgate 
London EC2N 4JL 

  Peel Hunt LLP 
  Moor House 
  120 London Wall 
  London EC2Y 5ET

UBS Limited 
5 Broadgate 
London EC2M 2QS 

Remuneration consultants 

Consulting actuaries 

 Deloitte LLP 
Four Brindleyplace 
Birmingham B1 2HZ

 Mercer Limited 
Four Brindleyplace 
Birmingham B1 2JQ

PAGE 290  •  Useful Information

PARAGON BANKING GROUP PLC  •  2019 Annual Report and Accounts 
 
 
 
 
 
 
 
 
1475-1 (12/2019)

PARAGON BANKING GROUP PLC
51 Homer Road, Solihull, West Midlands B91 3QJ

Telephone: 0345 849 4000

www.paragonbankinggroup.co.uk

Registered No. 2336032