Pathward Financial
Annual Report 2020

Plain-text annual report

A MESSAGE FROM PRESIDENT & CHIEF EXECUTIVE OFFICER BRAD HANSON TO OUR S HAR EHOLDER S, Meta Financial Group produced exemplary financial performance in fiscal year 2020, despite the challenges created by COVID-19, as we advanced our mission of Financial Inclusion for All.® We continued to make progress on our three strategic initiatives, while further developing our businesses. I am extremely proud of our employees and want to express my appreciation to them for their committed service to our customers and shareholders while working remotely. CONTINUED FINAN CIAL AN D OPER ATI NG PR OGRE SS IN 2 020 The Company reported net income of $104.7 million for fiscal year 2020 (an increase of 8% compared to fiscal 2019), and earnings per share of $2.94 (an increase of 18% compared to fiscal 2019), including the one-time gain on the sale of the Community Bank division. We achieved these results despite the headwinds from the substantial rate cuts initiated by the Federal Reserve Bank and the effects of the pandemic, as well as the sizable additions we made to our loan loss reserves. 0 2 0 2 R A E Y L A C S I F NET INCOME RETURN ON AVERAGE ASSETS $104.7 M An increase of 8% from fiscal 2019 1.45% Return on average assets was depressed during the year by Economic Impact Payment deposits DILUTED EARNINGS PER SHARE EFFICIENCY RATIO $2.94 An increase of 18% from fiscal 2019 64% An improvement from 69% in fiscal year 2019 Our strong operating performance afforded us the opportunity to return capital to shareholders by repurchasing approximately 3.7 million shares at what we believe are favorable prices, as well as to continue our dividend, equal to $0.20 per share annually. We will consider further share repurchase activity within the context of our overall capital deployment strategies, including funding growth initiatives and returning excess capital to shareholders. We made substantial progress during the year to advance our three strategic initiatives: Increase the percentage of funding from core deposits COMMERCIAL FINANCE LOANS $2.31B An increase of 20% from fiscal 2019 • Served as an agent for distributing prepaid debit cards as part of the Economic Impact Payments (EIP) program under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). • Increased fiscal year average payments deposits 32%, year-over-year, excluding EIP-related balances. • Extended and entered into agreements with strategic partners and continued the build-out of our Faster Payments Platform. Optimize our interest-earning asset mix • Completed the sale of our Community Bank division in February 2020, just before implementing our Pandemic Plan in response to COVID-19. • Reduced legacy community bank portfolio by 60% to $485.6 million as of September 30, 2020. Portfolio will continue to pay down over time or be sold. Increase our operating efficiency • Improved our efficiency ratio from 69% for fiscal year 2019 to 64% for fiscal year 2020. #1 Best Revenue Strategy Bank Director’s 2021 RankingBanking® Study We also added several new customer relationships and extended existing relationships that strengthened our product offering: • Expanded our Faster Payments Platform by adding processors Finix and TabaPay. MetaBank, N.A.® is committed to leading the enablement of payments technology by providing access to faster payments processing through Mastercard Send and Visa Direct. • Renewed our relationship with H&R Block, Inc. with a three-year strategic banking relationship to serve as a facilitator for H&R Block’s suite of financial services products, including Emerald Prepaid Mastercard,® Refund Transfers, Refund Advances, Emerald Advance® lines of credit, and other products through H&R Block’s distribution channels. • Teamed with MoneyLion to power RoarMoney,sm a mobile demand deposit account designed to meet the evolving needs of consumers who are focused on making their finances work for their individual needs. MetaBank was named Partner Bank of the Year by Tearsheet for MoneyLion’s RoarMoney banking product. Finally, we received two important regulatory approvals: one from the Office of the Comptroller of the Currency to convert MetaBank to a national bank charter, and one from the Federal Reserve Bank of Minneapolis to convert the Company to a bank holding company, which we have elected to treat as a financial holding company. These conversions more closely align the Company and MetaBank’s regulatory charter to our strategy. Our national bank charter, coordination with regulators, and deep understanding of risk mitigation and compliance allows us to guide our partners and deliver the financial products and services that meet the needs of those who need them most. OUR COMMITMENT TO FINANCIAL ENABLEMENT GIVES US A DIFFERENTIATED BUSINESS MODEL As the world’s economy redefines itself, one constant remains: the growing divide between those with access to the full benefits of the financial system and those who are outside. Many people who reside at the lower end of the economic spectrum — those performing the hard work at the heart of the real economy — are seeking financial stability, pathways toward upward mobility, and a chance to participate in the economic engine they are helping create. MetaBank is a financial enablement company who works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high-quality financial products that contribute to the social benefit of communities at the core of the real economy. Focusing on fundamental financial needs, MetaBank seeks to enable individuals and organizations to improve their economic status and set themselves on secure paths for growth and financial stability. We use our national bank charter to enable third-party providers (Banking as a Service, or BaaS) by helping them access financial networks, guiding them as they navigate risk and compliance, and overseeing their activities to ensure quality, security, and fairness. MetaBank has many years of experience serving niche markets and operates in five primary business lines: Payments, Tax Services, Commercial Finance, Consumer Lending, and Meta Ventures. • Our Payments division enables fintechs, finservs, and various organizations so that they can enable consumers by distributing prepaid cards, deposit accounts, and payment-related transactions. MetaBank is a fiduciary who issues accounts, holds the funds, and manages the money, moving billions of dollars each day. • Our Tax Services division enables tax preparation firms to provide underbanked consumers with access to electronic tax filing services and refund advances, helping consumers overcome complicated tax preparation and gain faster, more convenient access to their tax refunds. • Our Commercial Finance division enables America’s small and medium-sized businesses, as well as large enterprises, with flexible capital solutions they cannot get elsewhere. We offer factoring, asset-based lending, leasing, and government guaranteed lending using years of experience and proprietary techniques to actively monitor collateral and mitigate risk. By focusing on collateral and emphasizing long-term relationships, we provide guardrails against uncertainty and minimize the risk of failure for companies operating at the core of the real economy. • Our Consumer Finance division enables consumers to better control their financial futures with empowered spending and reliable access to funds. Responsible credit options create pathways toward upward mobility by establishing credit histories and building credit scores. • Meta Ventures provides capital, enabling emerging and strategic companies that align with our mission and contribute to our goal of Financial Inclusion for All.® H E L P I N G O U T T H R O U G H T H E P A N D E M I C Our Company’s priority is the health and safety of our employees and ensuring customers have access to financial services when they need them. In early March 2020, we implemented our Pandemic Plan under our Business Continuity Program. We acted swiftly with minimal disruption to our business and put preventive health measures in place to protect our employees and customers. We provided solutions nationwide for both small businesses and individuals during this unprecedented time. Across the bank, we are proud to have assisted businesses in staying afloat during loan deferrals and modifications and to have participated in two key provisions of the CARES Act: The Paycheck Protection Program (PPP) and the Economic Impact Payments (EIP) program. • MetaBank served as the sole Financial Agent for distributing prepaid debit cards used in the EIP program. Our Payments division, in collaboration with Fiserv and Visa, is proud to have provided a safe and secure mechanism for individuals, including the underbanked, to receive their stimulus payments. Under the first round of EIP, approximately $6.42 billion in stimulus payments on 3.6 million prepaid cards were mailed to individuals across the United States. • Crestmark, our Commercial Finance flagship, is proud to have helped over 689 small businesses, funding more than $219 million for small businesses and saving over 20,000 jobs nationwide through the PPP. Staying true to our trademarked We help ® philosophy, from the moment funding was available, Crestmark accepted applications from all small businesses, regardless of whether they were new, previous, or existing clients. D E D I C AT I O N T O E N V I R O N M E N T A L , S O C I A L , A N D G O V E R N A N C E ( E S G ) MetaBank takes its social responsibility to heart by providing products and services that directly address the foundational financial needs of the people and organizations at the core of the real economy. Our ESG and corporate social responsibility (CSR) policies are embedded in our strategy so that priorities stay aligned with helping our communities move toward prosperity and success. Our people are dedicated to a spirit of stewardship and service to the communities we serve. Promoting a diversity of perspectives across our organization is vital to achieving these shared economic mobility goals. By ensuring our employee base reflects our customer base, we can better understand the challenges and align our solutions accordingly. We further our commitment through our partnership with Operation HOPE, a non-profit for-purpose organization working to disrupt poverty and empower inclusion for low and moderate-income youth and adults, extend financial literacy and money management resources to our communities, and execute other strategies to help financial enablement. We are dedicated to building on our foundation of community engagement and strong governance practices as we expand our ESG endeavors. Immediate areas of focus include identifying the ESG issues that are most material to us, and enhancing our diversity, equity, and inclusion efforts. Our resolve is evidenced by our Board’s newly formed ESG committee. In addition, we’ve added a Vice President of ESG and Community Impact to drive our ESG strategy and lead our ESG working group. L O O K I N G T O F I S C A L Y E A R 2 0 2 1 We look to fiscal year 2021 with optimism, as we continue to make progress with our three strategic initiatives. T he fundamentals driving our businesses are strong, and the promise of economic recovery as COVID-19 vaccines become widespread are encouraging. Subsequent to the start of the new fiscal year, we were again tasked to distribute prepaid debit cards to individuals as part of the second round of the EIP program, signifying the recognition of our capabilities in executing large programs and our commitment to the financial well-being of all Americans. MetaBank is committed to expanding who — and how — the financial industry helps, and we strongly believe that financial enablement and upward economic mobility are fundamental to our cause. We seek to help those at the heart of the real economy by providing opportunities for financial stability, pathways toward prosperity, and Financial Inclusion For All.® Sincerely, UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended September 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from            to      . Commission File Number:  0-22140 META FINANCIAL GROUP INC.® (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 42-1406262 (I.R.S. Employer Identification No.) 5501 South Broadband Lane, Sioux Falls, South Dakota 57108 (Address of principal executive offices and Zip Code) (605) 782-1767 (Registrant’s telephone number, including area code) Securities Registered Pursuant to Section 12(b) of the Act: Title of each class Trading Symbol(s) Common Stock, $.01 par value CASH Name of each exchange on which registered The NASDAQ Stock Market LLC Securities Registered Pursuant to Section 12(g) of the Act:  None. Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes ☒ No ☐ Indicate by check mark if the Registrant is not required to file reports pursuant Section 13 and Section 15(d) of the Act.  Yes ☐ No ☒1. Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes ☒ No ☐ Indicate by check mark whether the Registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files).  Yes ☒ No ☐. Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non- accelerated filer, a smaller reporting company or an emerging growth company See the definitions of "large accelerated filer." "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act: Large Accelerated Filer ☒ Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of Sarbanes- Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☒ Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☒ No As of March 31, 2020, the aggregate market value of the voting stock held by non-affiliates of the Registrant, computed by reference to the average of the closing bid and asked prices of such stock on the NASDAQ Global Select Market as of such date, was $693.1 million. As of November 23, 2020, there were 33,446,654 shares of the Registrant’s Common Stock outstanding. DOCUMENTS INCORPORATED BY REFERENCE PART III of Form 10-K -- Portions of the Proxy Statement for the Annual Meeting of Stockholders to be held February 23, 2021 are incorporated by reference into Part III of this report.       META FINANCIAL GROUP, INC. FORM 10-K Table of Contents Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Item 3. Item 4. Properties Legal Proceedings Mine Safety Disclosures PART I PART II Item 5. Item 6. Item 7. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Item 9. Financial Statements and Supplementary Data Changes in and Disagreements With Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information PART III Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Item 13. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Item 14. Principal Accountant Fees and Services Item 15. Exhibits and Financial Statement Schedules Item 16. Form 10-K Summary PART IV Page No. 3 45 59 60 60 60 61 63 65 80 83 159 159 161 165 165 165 166 166 166 168 i                                                           Forward-Looking Statements Meta Financial Group, Inc.® ("Meta" or "the Company" or "us") and its wholly-owned subsidiary, MetaBank®, National Association ("MetaBank" or "the Bank") may from time to time make written or oral “forward-looking statements,” including statements contained in this Annual Report on Form 10-K, the Company’s other filings with the Securities and Exchange Commission (the "SEC"), the Company’s reports to stockholders, and other communications by the Company and MetaBank, which are made in good faith by the Company pursuant to the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. You can identify forward-looking statements by words such as “may,” “hope,” “will,” “should,” “expect,” “plan,” “anticipate,” “intend,” “believe,” “estimate,” “predict,” “potential,” “continue,” “could,” “future,” or the negative of those terms, or other words of similar meaning or similar expressions. You should carefully read statements that contain these words because they discuss our future expectations or state other “forward-looking” information. These forward-looking statements are based on information currently available to us and assumptions about future events, and include statements with respect to the Company’s beliefs, expectations, estimates, and intentions, which are subject to significant risks and uncertainties, and are subject to change based on various factors, some of which are beyond the Company’s control. Such risks, uncertainties and other factors may cause our actual growth, results of operations, financial condition, cash flows, performance and business prospects and opportunities to differ materially from those expressed in, or implied by, these forward-looking statements. Such statements address, among others, the following subjects: future operating results; expectations in connection with the impact of the ongoing COVID-19 pandemic and related governmental actions on the Company and MetaBank; customer retention; loan and other product demand; expectations concerning acquisitions and divestitures; new products and services, including those offered by the Meta Payment Systems, Refund Advantage, EPS Financial and Specialty Consumer Services divisions; credit quality; the level of net charge-offs on loans and leases and the adequacy of the allowance for loan and lease losses; technology; and the Company's employees. The following factors, among others, could cause the Company's financial performance and results of operations to differ materially from the expectations, estimates, and intentions expressed in such forward-looking statements: maintaining our executive management team; expected growth opportunities may not be realized or may take longer to realize than expected; the potential adverse effects of the ongoing COVID-19 pandemic and any governmental or societal responses thereto, or other unusual and infrequently occurring events; actual changes in interest rates and the Fed Funds rate; additional changes in tax laws; the strength of the United States' economy, in general, and the strength of the local economies in which the Company operates; changes in, trade, monetary, and fiscal policies and laws, including interest rate policies of the Board of Governors of the Federal Reserve System (the “Federal Reserve”); inflation, market, and monetary fluctuations; the timely and efficient development of, and acceptance of, new products and services offered by the Company or its strategic partners, as well as risks (including reputational and litigation) attendant thereto, and the perceived overall value of these products and services by users; the Bank's ability to maintain its Durbin Amendment exemption; the risks of dealing with or utilizing third parties, including, in connection with the Company’s refund advance business, the risk of reduced volume of refund advance loans as a result of reduced customer demand for or usage of Meta’s strategic partners’ refund advance products; our relationship with, and any actions which may be initiated by our regulators; the impact of changes in financial services laws and regulations, including, but not limited to, laws and regulations relating to the tax refund industry and the insurance premium finance industry and recent and potential changes in response to the ongoing COVID-19 pandemic such as the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") and the rules and regulations that may be promulgated thereunder; technological changes, including, but not limited to, the protection of our electronic systems and information; the impact of acquisitions and divestitures; litigation risk; the growth of the Company’s business, as well as expenses related thereto; continued maintenance by MetaBank of its status as a well-capitalized institution, particularly in light of our growing deposit base, a portion of which has been characterized as “brokered”; changes in consumer spending and saving habits; losses from fraudulent or illegal activity; technological risks and developments, and cyber threats, attacks or events; and the success of the Company at maintaining its high quality asset level and managing and collecting assets of borrowers in default should problem assets increase. The foregoing list of factors is not exclusive. We caution you not to place undue reliance on these forward-looking statements. The forward-looking statements included in this Annual Report on Form 10-K speak only as of the date hereof, and the Company does not undertake any obligation to update, revise, or clarify these forward-looking statements whether as a result of new information, future events or otherwise. All subsequent written and oral forward-looking statements attributable to us or any person acting on our behalf are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Additional discussions of factors affecting the Company’s business and prospects are contained herein, including under the caption “Risk Factors,” and in the Company’s periodic filings with the SEC. The Company expressly disclaims any intent or obligation to update any forward-looking statements, whether written or oral, that may be made from time to time by or on behalf of the Company or its subsidiaries, whether as a result of new information, changed circumstances, or future events or for any other reason. 2 PART I Item 1. Business GENERAL Meta, a registered bank holding company, was incorporated in Delaware on June 14, 1993. Meta's principal assets are all the issued and outstanding shares of the Bank, a national bank, the accounts of which are insured up to applicable limits by the Federal Deposit Insurance Corporation ("FDIC") as administrator of the Deposit Insurance Fund (“DIF”). Unless the context otherwise requires, references herein to the Company include Meta and the Bank, and all subsidiaries of Meta, direct or indirect, on a consolidated basis. The Bank, a wholly-owned full-service banking subsidiary of Meta, operates through three reportable segments (Consumer, Commercial, and Corporate Services/Other). The diagram below reflects the Company's divisions and how they fall within the Company's segment structure. The Company works with high-value niche industries, strategic- growth companies and technology adopters to grow their businesses and build more profitable customer relationships. The Company tailors solutions for bank and non-bank businesses, and provides a focused collaborative approach. The business of the Bank primarily consists of attracting deposits and investing those funds in its loan and lease portfolios, along with providing prepaid cards and other financial products and solutions to business and consumer customers. In addition to originating loans and leases, the Bank also occasionally contracts to sell loans, such as tax refund advance loans, consumer credit product loans, and government guaranteed loans, to third party buyers. The Bank also sells and purchases loan participations from time to time to and from other financial institutions, as well as mortgage-backed securities ("MBS") and other investments permissible under applicable regulations. On February 29, 2020 (the "Closing Date"), the Company sold the Bank's Community Bank division, a component of the Company's Corporate Services/Other segment, to Central Bank, a state-chartered bank headquartered in Storm Lake, Iowa. The sale included all of the Community Bank's deposits, branch locations, fixed assets and employees and a portion of the Community Bank’s loan portfolio. The Company entered a servicing agreement with Central Bank for the retained Community Bank loan portfolio that became effective on the Closing Date. The retained Community Bank loan portfolio is included in the Corporate Services/Other segment. In addition to its lending and deposit gathering activities, the Bank issues prepaid cards, offers innovative consumer credit products, sponsors automated teller machines (“ATMs”) in various debit networks, and offers tax refund- transfer services and other payment industry products and services.  Through its activities, the Meta Payment Systems (“MPS”) division generates both fee income and low-cost deposits for the Bank. 3 SUBSIDIARIES In April 2017, the Company formed a new entity, Meta Capital, LLC ("Meta Capital"), that is a wholly-owned service corporation subsidiary of MetaBank. Meta Capital was formed for the purpose of making minority equity investments. Meta Capital focuses on investing in companies in the financial services industry. First Midwest Financial Capital Trust I, also a wholly-owned subsidiary of Meta, was established in July 2001 and Crestmark Capital Trust I, acquired by the Company in August 2018, was established in June 2005 for the purpose of issuing trust preferred securities. MARKET AREAS The Consumer segment, which provides payments products and services and lending solutions nationwide, primarily operates out of Sioux Falls, South Dakota, with additional offices in Louisville, Kentucky and Easton, Pennsylvania. Within the Company's Commercial segment, the AFS/IBEX division operates out of its headquarters in Dallas, Texas with other offices throughout the country. The Crestmark division, which was created when the Company completed its acquisition of Crestmark Bancorp, Inc. and its Michigan state-chartered bank subsidiary, Crestmark Bank (the "Crestmark Acquisition"), operates out of its headquarters in Troy, Michigan, with other offices throughout the country. The principal executive office of the Company is located at 5501 South Broadband Lane, Sioux Falls, South Dakota 57108. Its telephone number at that address is (605) 782-1767. The Company is subject to comprehensive regulation and supervision. See “Regulation and Supervision” herein. 4   LENDING ACTIVITIES General The diagram below shows the composition of the Company's lending portfolio by loan type. The Company emphasizes credit quality and seeks to avoid undue concentrations of loans and leases to a single industry or based on a single class of collateral. The Company has established lending policies that include a number of underwriting factors that it considers in making a loan, including loan-to-value ratio, cash flow, interest rate and credit history of the borrower. The Company focuses its lending activities on the origination of commercial finance loans, consumer finance loans and taxpayer advance loans. Effective on the Closing Date of the Community Bank division sale to Central Bank, the Company substantially ceased originating loans within its Community Banking loan portfolio. At September  30, 2020, the Company’s loans and leases receivable, net of allowance for loan and lease losses, totaled $3.27 billion, or 54% of the Company’s total assets, as compared to $3.63 billion, or 59%, at September 30, 2019. Loan and lease applications are initially considered and approved at various levels of authority, depending on the type and amount of the loan or lease as directed by the Bank's lending policies. The Company has a loan committee structure in place for oversight of its lending activities.  Loans and leases in excess of certain amounts require approval by either an Executive Credit Committee or a Board Credit Committee. The Company may discontinue, adjust, or create new lending programs to respond to competitive factors. 5 At September  30, 2020, the Company’s largest lending relationship to a single borrower or group of related borrowers totaled $80.0 million. The Company had 24 other lending relationships in excess of $14.0 million as of September 30, 2020. Loan and Lease Portfolio Composition The following table provides information about the composition of the Company’s loan and lease portfolio in dollar amounts and in percentages as of the dates indicated. In general, for the fiscal year ended September 30, 2020, the aggregate principal amounts in all categories of loans and leases discussed below, except agricultural loans, increased over levels from the prior fiscal year. Loan and lease tables have been conformed to be consistent with the Company's updated categorization of its lending portfolio between National Lending and Community Banking. 6 2020 2019 2018 2017 2016 Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent At September 30, (Dollars in Thousands) Real estate loans: National Lending Commercial finance $ 52,207 1.6 % $ 42,266 1.2 % $ 14,971 0.5 % $ Total National Lending 52,207 1.6 % 42,266 1.2 % 14,971 0.5 % — — — % $ — % — — — % — % Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating 440,369 13.3 % 849,171 23.3 % 748,579 25.4 % 585,510 44.1 % 422,932 45.7 % 15,170 9,122 0.5 % 0.3 % 235,365 37,029 6.4 % 1.0 % 223,482 36,780 Total Community Banking 464,661 14.1 % 1,121,565 30.7 % 1,008,841 Total real estate loans 516,868 15.7 % 1,163,831 31.9 % 1,023,812 7.7 % 1.2 % 34.3 % 34.8 % 196,706 14.8 % 162,298 17.5 % 61,800 844,016 844,016 4.7 % 63.6 % 63.6 % 63,612 648,842 648,842 6.9 % 70.1 % 70.1 % Other loans and leases: National Lending Commercial finance Consumer finance Tax services Warehouse finance 2,255,777 68.1 % 1,873,964 51.3 % 1,494,878 50.8 % 255,308 224,151 3,066 293,375 6.8 % 0.1 % 8.8 % 268,198 2,240 262,924 7.3 % 0.1 % 7.2 % 270,361 9.2 % 140,229 1,073 65,000 — % 2.2 % 192 — 19.2 % 10.6 % — % — % 174,034 18.8 % 14,300 1.5 % 190 — — % — % Total National Lending 2,776,369 83.8 % 2,407,326 65.9 % 1,831,312 62.2 % 395,729 29.8 % 188,524 20.4 % Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking 17,002 0.4 % 34,761 0.9 % 42,311 1.4 % 30,718 2.3 % 28,651 3.1 % 1,316 2,585 20,903 — % 0.1 % 0.5 % 24,060 21,435 80,256 0.7 % 0.6 % 2.2 % 23,836 23,718 89,865 0.8 % 0.8 % 3.0 % 22,775 33,594 87,087 1.7 % 2.5 % 6.6 % 22,794 37,083 88,528 2.5 % 4.0 % 9.6 % Total other loans and leases 2,797,272 84.3 % 2,487,582 68.1 % 1,921,177 65.2 % 482,816 36.4 % 277,052 29.9 % Total loans and leases $ 3,314,140 100.0 % $ 3,651,413 100.0 % $ 2,944,989 100.0 % $ 1,326,832 100.0 % $ 925,894 100.0 % 7 The following table shows the composition of the Company’s loan and lease portfolio by fixed- and adjustable-rate at the dates indicated. (Dollars in Thousands) Fixed-rate loans and leases: National Lending Commercial finance Consumer finance Tax services (1) Warehouse finance 2020 2019 2018 2017 2016 Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent At September 30, $ 1,687,130 50.9 % $ 1,113,071 30.5 % $ 956,920 32.5 % $ 250,459 18.9 % $ 171,604 108,706 3,066 124,012 3.3 % 0.1 % 3.7 % 22,965 2,240 — 0.6 % 0.1 % — % 21,093 1,073 — 0.7 % 16,489 1.2 % 14,300 — % — % — — — % — % — — 18.5 % 1.5 % — % — % Total National Lending 1,922,914 58.0 % 1,138,276 31.2 % 979,086 33.2 % 266,948 20.1 % 185,904 20.0 % Community Banking Commercial real estate and operating 408,585 12.3 % 828,603 22.7 % 749,258 25.5 % 580,092 43.8 % 417,281 45.1 % Consumer one-to-four family real estate and other Agricultural real estate and operating 15,312 9,561 0.5 % 0.3 % 226,375 41,772 6.2 % 1.1 % 220,163 46,940 7.5 % 1.6 % 80,419 193,765 14.6 % 160,956 Total Community Banking 433,458 13.1 % 1,096,750 30.0 % 1,016,361 34.6 % 854,274 Total fixed-rate loans and leases 2,356,372 71.1 % 2,235,026 61.2 % 1,995,447 67.8 % 1,121,222 6.1 % 64.5 % 84.5 % 86,651 664,888 850,792 17.4 % 9.4 % 71.9 % 91.9 % Adjustable-rate loans and leases: National Lending Commercial finance Consumer finance Tax services (1) Warehouse finance Total National Lending Community Banking 620,854 115,445 — 169,363 905,662 18.7 % 803,159 22.0 % 552,929 18.8 % 4,849 3.5 % — % 5.1 % 245,233 — 262,924 6.7 % — % 7.2 % 249,268 — 65,000 8.4 % — % 2.2 % 123,742 192 — 27.3 % 1,311,316 35.9 % 867,197 29.4 % 128,783 0.4 % 9.3 % — % — % 9.7 % 2,430 0.3 % — 190 — — % — % — % 2,620 0.3 % Commercial real estate and operating 48,786 1.5 % 55,329 1.5 % 41,632 1.4 % 36,136 2.8 % 34,302 Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking 1,174 2,146 52,106 — % 0.1 % 1.6 % 33,050 16,692 105,071 0.9 % 0.5 % 2.9 % 27,155 13,558 82,345 0.9 % 0.5 % 2.8 % 25,716 14,975 76,827 1.9 % 1.1 % 5.8 % Total adjustable-rate loans and leases 957,768 28.9 % 1,416,387 38.8 % 949,542 32.2 % 205,610 15.5 % 24,136 14,044 72,482 75,102 3.7 % 2.6 % 1.5 % 7.8 % 8.1 % Total loans and leases 3,314,140 100.0 % 3,651,413 100.0 % 2,944,989 100.0 % 1,326,832 100.0 % 925,894 100.0 % Deferred fees and discounts Allowance for loan and lease losses 8,625 (56,188) Total loans and leases receivable, net (1) Certain tax services loans do not bear interest. $ 3,266,577 7,434 (29,149) (250) (13,040) (1,461) (7,534) (789) (5,635) $ 3,629,698 $ 2,931,699 $ 1,317,837 $ 919,470 8 The following table illustrates the maturity analysis of the Company’s loan and lease portfolio at September 30, 2020. The table reflects management’s estimate of the effects of loan and lease prepayments or curtailments based on data from the Company’s historical experiences and other third-party sources. (Dollars in Thousands) National Lending Commercial finance Consumer finance Tax services Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases Due in one year or less Due after one year through five years Due after five years Total Amount Weighted Average Rate Amount Weighted Average Rate Amount Weighted Average Rate Amount $ 1,568,919 7.88 % $ 653,712 7.02 % $ 85,353 5.72 % $ 2,307,984 96,829 3,066 56,621 1,725,435 50,017 4,936 2,151 57,104 7.46 % — % 6.01 % 7.79 % 4.60 % 3.74 % 4.58 % 4.52 % 109,558 — 236,754 1,000,024 197,376 9,568 5,892 212,836 6.39 % — % 5.92 % 6.69 % 4.58 % 3.78 % 4.33 % 4.53 % 17,764 5.99 % 224,151 — — — % — % 3,066 293,375 103,117 5.76 % 2,828,576 209,978 1,982 3,664 215,624 4.49 % 3.87 % 3.32 % 4.46 % 457,371 16,486 11,707 485,564 $ 1,782,539 7.68 % $ 1,212,860 6.31 % $ 318,741 4.88 % $ 3,314,140 9 National Lending Commercial Finance The Company's commercial finance product lines include term lending, asset based lending, factoring, leasing, insurance premium finance, government guaranteed lending and other commercial finance products offered on a nationwide basis. Term Lending. Through its Crestmark division, the Bank originates a variety of collateralized conventional term loans and notes receivable. While terms range from three years to 25 years, the weighted average life of these loans is approximately 53 months. These term loans may be secured by equipment, recurring revenue streams, or real estate. Credit risk is managed through setting loan amounts appropriate for the collateral based on information including equipment cost, appraisals, valuations, and lending history. The Bank follows standardized loan policies and established and authorized credit limits and applies attentive portfolio management, which includes monitoring past dues, financial performance, financial covenants, and industry trends. As of September 30, 2020, 26% of the term lending portfolio exposure is concentrated in solar/alternative energy, most of which are construction projects that will convert to longer term government guaranteed facilities upon completion of the construction phase. Equipment Finance Agreements and Installment Purchase Agreements make up $349.9 million, or 43%, of the term lending total as of September 30, 2020. The remaining 31% are a variety of investment advisory loans and other more traditional term equipment and general purpose commercial loans. Asset Based Lending. Through its Crestmark division, the Bank provides asset based loans secured by short-term assets such as inventory, accounts receivable, and work-in-process. Asset based loans may also be secured by real estate and equipment. The primary sources of repayment are the operating income of the borrower, the collection of the receivables securing the loan, and/or the sale of the inventory securing the loan. Loans are typically revolving lines of credit with terms of one year to three years, whereby the Bank withholds a contingency reserve representing the difference between the amount advanced and the fair value of the invoice amount or other collateral value. Credit risk is managed through advance rates appropriate for the collateral (generally, advance rates on accounts receivable is 85% and inventory advance rates range from 40% to 50%), standardized loan policies, established and authorized credit limits, attentive portfolio management and the use of lock box agreements and similar arrangements which result in the Company receiving and controlling the debtors' cash receipts. As of September 30, 2020, approximately 70% of these loans were backed by accounts receivable. Factoring. Through its Crestmark division, the Bank provides factoring lending where clients provide detailed inventory, accounts receivable, and work-in-process reports for lending arrangements. The factoring clients are diversified as to industry and geography. With these loans, the Crestmark division withholds a contingency reserve, which is the difference between the fair value of the invoice amount or other collateral value and the amount advanced (generally, advance rates are 85% on accounts receivable). This reserve is withheld for nonpayment of factored receivables, service fees and other adjustments. Credit risk is managed through standardized advance policies, established and authorized credit limits, verification of receivables, attentive portfolio management and the use of lock box agreements and similar arrangements which result in the Company receiving and controlling the client's cash receipts. In addition, clients generally guarantee the payment of purchased accounts receivable. As of September 30, 2020, approximately 95% of these loans were backed by accounts receivable. Lease Financing. Through its Crestmark division, the Bank provides creative, flexible lease solutions for technology, capital equipment and select transportation assets like tractors and trailers. Direct financing leases and sales-type leases substantially transfer the benefits and risks of equipment ownership to the lessee.  The lease may contain provisions that transfer ownership to the lessee at the end of the initial term, contain a bargain purchase option or allow for purchase of the equipment at fair market value.  Residual values are estimated at the inception of the lease.  Lease maturities are generally no greater than 84 months. The focus in this lease financing category is to support middle market companies by providing a variety of financing products to help them meet their business objectives. 10 Insurance Premium Finance. Through its AFS/IBEX division the Bank provides, on a national basis, short-term, primarily collateralized financing to facilitate the commercial customers’ purchase of insurance for various forms of risk, otherwise known as insurance premium financing. This includes, but is not limited to, policies for commercial property, casualty and liability risk.  Premiums are advanced either directly to the insurance carrier or through an intermediary/broker and repaid by the policyholder with interest during the policy term. The policyholder generally makes a 20% to 25% down payment to the insurance broker and finances the remainder over nine months to 10 months on average. The down payment is set such that if the policy is canceled, the unearned premium is typically sufficient to cover the loan balance and accrued interest and is returned by the insurer to the Bank on a pro rata basis. Over 90% of the portfolio finances policies provided by investment grade-rated insurance company partners. Small Business Administration ("SBA") and United States Department of Agriculture ("USDA"). The Bank originates loans through programs partially guaranteed by the SBA or USDA. These loans are made to small businesses and professionals with what the Bank believes are lower risk characteristics. Certain guaranteed portions of these loans are generally sold to the secondary market. See "Originations, Sales and Servicing of Loans and Leases" below for further details. As part of the CARES Act, the SBA will pay six months of principal, interest, and any associated fees that borrowers owe for all current 7(a), 504, and Microloans in regular servicing status as well as new 7(a), 504, and Microloans disbursed prior to September 27, 2020. As of September 30, 2020, there were 51 loans with a retained outstanding balance of $29.7 million receiving six months principal and interest from the SBA. The Company is also participating in the PPP, which is being administered by the SBA. The Company expects that some portion of these loans will ultimately be forgiven by the SBA in accordance with the terms of the program. Loans funded through the Paycheck Protection Program (the "PPP") are fully guaranteed by the U.S. government. As of September 30, 2020, the Company authorized 689 applications, totaling $219.0 million in PPP loan requests as part of the program. Other Commercial Finance. Included in this category of loans are the Company's healthcare receivables loan portfolio primarily comprised of loans to individuals for medical services received. The majority of these loans are guaranteed by the hospital providing the service to the debtor and this guarantee serves to reduce credit risk as the guarantors agree to repurchase severely delinquent loans. Credit risk is minimized on these loans based on the guarantor’s repurchase agreement. This loan category also includes commercial real estate loans to customers of the Crestmark division. Consumer Finance Consumer Credit Products. The Bank designs its credit program relationships with certain desired outcomes. Three high priority outcomes are liquidity, credit protection, and risk retention.  The Bank believes the benefits of these outcomes not only support its goals but the goals of the credit program partner as well. The Bank designs its program credit protections in a manner so that the Bank earns a reasonable risk adjusted return, but is protected by certain layers of credit support, similar to what you would find in structured finance. The Bank will hold a sizable portion of the originated asset on its own balance sheet, but retains the flexibility to sell a portion of the originated asset to other interested parties, thereby supporting program liquidity. As of September 30, 2020, the Bank has two consumer credit programs. The loan products offered under these programs are generally closed-end installment loans with terms between 12 months and 84 months and revolving lines of credit with durations between six months and 60 months. Other Consumer Finance. The Bank's purchased student loan portfolios are seasoned, floating rate, private portfolios that are serviced by a third-party servicer. The portfolio purchased during the fiscal 2018 first quarter is indexed to one-month of the London Interbank Offered Rate ("LIBOR"), while the portfolio purchased in the fiscal 2017 first quarter is indexed to three-month LIBOR plus various margins. The Company received written notification on June 18, 2018 from ReliaMax Surety Company ("ReliaMax"), the company that provided insurance coverage for the student loan portfolios, which informed policy holders that the South Dakota Division of Insurance filed a petition to have ReliaMax declared insolvent and to adopt a plan of liquidation. An Order of Liquidation was entered on June 27, 2018 by the Sixth Circuit Court in Hughes County, South Dakota, declaring ReliaMax insolvent and appointing the South Dakota Division of Insurance as liquidator to adopt a plan of liquidation. The Company expects to ultimately recover a portion of the unearned premiums, though the Company can provide no assurance as to the timing and amount of any such recovery. 11 Tax Services The Bank's tax services division provides short-term taxpayer advance loans. Taxpayers are underwritten to determine eligibility for these unsecured loans. Due to the nature of taxpayer advance loans, it typically takes no more than three e-file cycles (the period of time between scheduled IRS payments) from when the return is accepted by the IRS to collect from the borrower. In the event of default, the Bank has no recourse against the tax consumer. The Bank will charge off the balance of a taxpayer advance loan if there is a balance at the end of the calendar year, or when collection of principal becomes doubtful. Through its tax services division, the Bank provides short-term electronic return originator ("ERO") advance loans on a nationwide basis. These loans are typically utilized by tax preparers to purchase tax preparation software and to prepare tax office operations for the upcoming tax season. EROs go through an underwriting process to determine eligibility for the unsecured advances. ERO loans are not collateralized. Collection on ERO advances begins once the ERO begins to process refund transfers. Generally, the Bank will charge off the balance of an ERO advance loan if there is a balance at the end of June, or when collection of principal becomes doubtful. On August 5, 2020, the Bank entered into a three-year program management agreement with Emerald Financial Services, LLC, a wholly-owned indirect subsidiary of H&R Block, Inc. (“H&R Block”), to serve as a facilitator for H&R Block's suite of financial services products which include: Emerald Prepaid MasterCard®, Refund Transfers, Refund Advances, Emerald Advance® lines of credit, and other products through H&R Block’s distribution channels. Under the Refund Transfer program, the Bank opens a temporary bank account for each H&R Block customer who is receiving an income tax refund and elects to defer payment of his or her tax preparation fees. After the Internal Revenue Service and any state income tax authorities transfer the refund into the customer’s account, the net funds are transferred to the customer and the temporary deposit account is closed. We earn a fixed fee paid by H&R Block for each of the H&R Block customers electing a refund transfer. Warehouse Finance The Bank participates in several asset-backed warehouse lines of credit whereby the Bank is in a senior, secured position as the first out participant. These facilities are primarily collateralized by consumer receivables, with the Bank holding a senior collateral position enhanced by a subordinate party structure. Community Banking Effective on the Closing Date of the Community Bank division sale to Central Bank, the Company substantially ceased originating loans within its Community Banking loan portfolio. The Company entered into a servicing agreement with Central Bank for the retained Community Bank loan portfolio that became effective on the Closing Date. See Note 3. Divestitures for further information related to the Community Banking lending portfolio. Commercial Real Estate and Operating The Company's commercial and multi-family real estate loans are secured primarily by apartment buildings, office buildings, and hotels.  Commercial and multi-family real estate loans generally are underwritten with terms not exceeding 20 years, have loan-to-value ratios of up to 80% of the appraised value of the property securing the loan, and are typically secured by guarantees of the borrowers. As of September 30, 2020, multi-family real estate loan balances totaled $51.6  million, over 88% of which were located within the Community Bank division's footprint of South Dakota and Iowa. The average loan-to-value ratio on multi-family real estate loans at the time of the Company's most recently completed annual stress test analysis was approximately 69%. As of September 30, 2020, hospitality loan balances totaled $179.3  million, of which approximately 26% were located in the Community Bank division's footprint of South Dakota and Iowa, while the majority of the remaining balances were through developers headquartered in the Community Bank division footprint with properties located in Minnesota, North Dakota, Nebraska, Wisconsin, Kansas, Arizona, Colorado and California. Over 99% of the outstanding loan balances are flagged hotel relationships and a large majority of the loans have guarantees by individuals with a high combined net worth. Based on the latest appraisals the Company has on file, the average loan-to-value ratio on hospitality loans was approximately 60%. 12 Most of the Company's commercial operating loans were extended to finance local and regional businesses and include short-term loans to finance machinery and equipment purchases, inventory and accounts receivable. Commercial loans also may involve the extension of revolving credit for a combination of equipment acquisitions and working capital in expanding companies. The maximum term for loans extended on machinery and equipment is based on the projected useful life of such machinery and equipment. Generally, the maximum term on non-mortgage lines of credit is one year.  Consumer One-to-Four Family Real Estate and Other The Company's one-to-four family residential mortgage loans have terms up to a maximum of 30 years and with loan- to-value ratios up to 100% of the lesser of the appraised value of the property securing the loan or the contract price. However, the vast majority of these loans are originated with loan-to-value ratios below 80%. The Company also has five year and ten year ARM loans. As of September 30, 2020, over 99% of the one-to-four family real estate loans were located within the Community Bank division's footprint of South Dakota and Iowa. The Company also has a variety of secured consumer loans, including home equity and home improvement loans. Substantially all of the Company’s home equity loans and lines of credit are secured by second mortgages on principal residences. The Bank lent amounts which, together with all prior liens, may be up to 90% of the appraised value of the property securing the loan. Home equity loans and lines of credit generally have maximum terms of five years. As of September 30, 2020, the outstanding balance in these secured consumer loans was $1.3 million and all of those were located within the Community Bank division's footprint of South Dakota and Iowa. Agricultural Real Estate and Operating The Company's agricultural loans finance the purchase of farmland, livestock, farm machinery and equipment, seed, fertilizer, and other farm-related products. Agricultural operating loans are at either an adjustable- or fixed-rate of interest for up to a one-year term or, in the case of livestock, are due upon sale. Agricultural real estate loans are frequently originated with adjustable rates of interest. Generally, such loans provide for a fixed rate of interest for the first five years to 10 years, after which the loan will balloon or the interest rate will adjust annually.  These loans generally amortize over a period of 20 years to 25 years. Fixed-rate agricultural real estate loans typically have terms up to 10 years. Agricultural real estate loans are generally limited to 75% of the value of the property securing the loan. As of September 30, 2020, 78% of the agricultural loans were real estate loans while the remaining 22% were agricultural operating loans and approximately 82% of the total agricultural loans were located within the Community Bank division's footprint of South Dakota and Iowa. ORIGINATIONS, SALES AND SERVICING OF LOANS AND LEASES The Company, from time to time, sells loans and leases, and in some cases, loan participations, generally without recourse. At September 30, 2020, there were no outstanding loans sold by the Company with recourse. When loans or leases are sold, the Company may retain  the responsibility for collecting and remitting loan payments, making certain that real estate tax payments are made on behalf of borrowers, and otherwise servicing the loans.  The servicing fee is recognized as income over the life of the loans. As of September 30, 2020, the Company serviced loans that it originated and sold totaling $232.3 million, all of which were SBA/USDA guaranteed loan balances sold to the secondary market. The Company generally sells the guaranteed portion of its SBA 7(a) loans and USDA program loans in the secondary market. These sales have resulted in premium income for the Company at the time of sale and created a stream of future servicing income. When the Company sells the guaranteed portion of its loans, it incurs credit risk on the non- guaranteed portion of the loans, and, if a customer defaults on the loan, the Company shares any loss and recovery related to the loan pro-rata with the SBA or USDA, as applicable. If the SBA or USDA establishes that a loss on a guaranteed loan is attributable to significant technical deficiencies in the manner in which the loan was originated, funded or serviced by the Company, the SBA or USDA may seek recovery of the principal loss related to the deficiency from the Company, which could materially adversely affect our business, results of operations and financial condition. On August 4, 2020 and September 17, 2020, the Company sold an additional $58.6 million and $76.4 million, respectively, of the retained Community Bank portfolio to Central Bank. The sales did not result in any material gain to the Company. As of September 30, 2020, the Company had $130.1 million of community bank loans classified as held for sale and expects to sell those loans during the first quarter of fiscal year 2021. 13 In periods of economic uncertainty, the Company’s ability to originate large dollar volumes of loans and leases may be substantially reduced or restricted, with a resultant decrease in related loan origination fees, other fee income and operating earnings. In addition, the Company’s ability to sell loans may substantially decrease if potential buyers (principally government agencies) reduce their purchasing activities. The following table shows the loan and lease originations (including draws, loan and lease renewals, and undisbursed portions of loans and leases in process), purchases, and sales and repayment activities of the Company for the periods indicated. Originations: Commercial finance Consumer finance Tax services Total National Lending Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases originated Acquired: Commercial finance Total National Lending Total loans and leases acquired Purchases: Commercial finance Consumer finance Warehouse finance Total National Lending Commercial real estate and operating Consumer one-to-four family real estate and other Total Community Banking Total loans and leases purchased Sales and repayments: Sales: Commercial finance Consumer finance Total National Lending Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loan sales Repayments: Loan and lease principal repayments Total principal repayments Total reductions (Decrease) increase in other items, net Net increase (1) Certain tax services loans do not bear interest. 2020 Fiscal Years Ended September 30, 2019 (Dollars in Thousands) 2018 $ 7,715,696 $ 470,052 1,395,348 9,581,096 155,085 52,675 2,507 210,267 9,791,363 8,232,928 $ 688,714 1,513,509 10,435,151 409,280 85,809 40,567 535,656 10,970,807 2,034,719 429,194 1,286,293 3,750,206 472,035 96,863 66,906 635,804 4,386,010 — — — 2,400 — 130,130 132,530 18,905 — 18,905 151,435 63,119 120,389 183,508 265,154 125,104 27,029 417,287 600,795 — — — 1,063,504 1,063,504 1,063,504 25,069 — 226,292 251,361 26,444 260 26,704 278,065 68,623 57,503 126,126 13,069 — — 13,069 139,195 — 72,751 65,000 137,751 27,919 — 27,919 165,670 17,621 — 17,621 22,571 — 40 22,611 40,232 9,644,476 9,644,476 10,245,271 10,270,082 10,270,082 10,409,277 3,949,780 3,949,780 3,990,012 (25,849) (328,321) $ (8,425) 831,170 $ 4,295 1,629,468 $ 14   NON-PERFORMING ASSETS, OTHER LOANS AND LEASES OF CONCERN AND CLASSIFIED ASSETS The following table sets forth the Company’s loan and lease delinquencies by type, by amount and by percentage of type at September 30, 2020. Loans and Leases Delinquent For: 30-59 Days 60-89 Days 90 Days and Over Number Amount Category Number Amount Category Number Amount Percent of Percent of Percent of Category — $ — — % — $ — — % — $ — — % 348 $ 13,338 977 102 — — 14,315 450 87.7 % 6.4 % — % 94.1 % 294 $ 14,345 894 — 15,239 84 — 378 93.5 % 1,317 $ 16,663 872 469 1,743 — 19,278 99.3 % 1,786 5.8 % — % 76.7 % 4.0 % 8.0 % 88.7 % — 1 — 1 — — 905 5.9 % — 905 — % 5.9 % — 1 — 1 — — % 114 0.7 % — 114 — % 0.7 % 3 2 4 9 630 2.9 % 50 0.2 % 1,769 2,449 8.2 % 11.3 % 451 $ 15,220 100.0 % 379 $ 15,353 100.0 % 1,795 $ 21,727 100.0 % (Dollars in Thousands) Loans held for sale National Lending Commercial finance Consumer finance Tax services (1) Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases held for investment Total loans and leases 451 $ 15,220 100.0 % 379 $ 15,353 100.0 % 1,795 $ 21,727 100.0 % (1) The tax services loans past due represented the aggregate remaining balance of the tax services loan portfolio. Delinquencies 90 days and over constituted 0.62% of total loans and leases and 0.36% of total assets. Generally, when a loan or lease becomes delinquent 90 days or more or when the collection of principal or interest becomes doubtful, the Company will place the loan or lease on a non-accrual status and, as a result, previously accrued interest income on the loan or lease is reversed against current income. The loan or lease will generally remain on a non-accrual status until six months of good payment history has been established or management believes the financial status of the borrower has been significantly restored. Certain relationships in the table above are over 90 days past due and still accruing. The Company considers these relationships as being in the process of collection. Insurance premium finance loans, consumer finance and tax services loans are generally not placed on non-accrual status, but are instead written off when the collection of principal and interest become doubtful. 15       The table below sets forth the amounts and categories of the Company’s non-performing assets. (Dollars in Thousands) Non-performing loans and leases Non-accruing loans and leases: Commercial finance Total National Lending Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total Accruing loans and leases delinquent 90 days or more: Held for sale loans Commercial finance Consumer finance Tax services(1) Total National Lending Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total 2020 2019 At September 30, 2018 2017 2016 $ $ 21,553 21,553 580 50 1,769 2,399 23,952 $ 14,378 14,378 — 44 — 44 14,422 $ 2,864 2,864 — — — — 2,864 — — 685 — — 685 685 $ — — — 83 — 83 83 — 964 — — — 7,401 872 1,743 10,016 50 — — 50 10,066 7,578 1,317 2,240 11,135 — — — — 12,099 3,801 2,384 1,073 7,258 — 79 — 79 7,337 1,205 1,387 — 2,592 — 19 34,295 34,314 36,906 965 — — 965 — 53 — 53 1,018 Total non-performing loans and leases 34,018 26,521 10,201 37,591 1,101 Other assets Non-performing operating leases 4,045 457 — — Foreclosed and repossessed assets: Commercial finance Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total 9,957 — — — 9,957 1,372 — — 28,122 29,494 1,626 — 90 29,992 31,638 Total other assets 14,002 29,951 31,638 — 62 230 — 292 292 — — 76 — — 76 76 Total non-performing assets $ 48,020 $ 56,472 $ 41,839 $ 37,883 $ 1,177 Total as a percentage of total assets (1) Certain tax services loans do not bear interest. 0.79 % 0.91 % 0.72 % 0.72 % 0.03 % For the fiscal year ended September 30, 2020, gross interest income which would have been recorded had the non- accruing loans and leases been current in accordance with their original terms was insignificant, none of which was included in interest income. Non-accruing Loans and Leases At September 30, 2020, the Company had $24.0 million in non-accruing loans and leases, which constituted less than 0.7% of the Company's gross loan and lease portfolio and total assets. At September 30, 2019, the Company had $14.4 million in non-accruing loans which also constituted 0.4% of its gross loans portfolio and total assets. The fiscal 2020 increase in non-accruing loans and leases was primarily related to increases in the commercial finance and community bank portfolios. 16                                 Accruing Loans and Leases Delinquent 90 Days or More At September 30, 2020, the Company had $10.1 million in accruing loans and leases delinquent 90 days or more, compared to $12.1 million at September 30, 2019. This balance of accruing loans and leases 90 days or more past due was mainly comprised of commercial finance, tax services, and consumer finance loans and leases. Classified Assets Federal regulations provide for the classification of certain loans, leases, and other assets such as debt and equity securities considered by the Bank's primary regulator, the OCC, to be of lesser quality as “substandard,” “doubtful” or “loss,” with each such classification dependent on the facts and circumstances surrounding the assets in question. An asset is considered “substandard” if it is inadequately protected by the current net worth and paying capacity of the obligor or of the collateral pledged, if any. “Substandard” assets include those characterized by the “distinct possibility” that the Bank will sustain “some loss” if the deficiencies are not corrected. Assets classified as “doubtful” have all of the weaknesses inherent in those classified “substandard,” with the added characteristic that the weaknesses present make “collection or liquidation in full,” on the basis of currently existing facts, conditions and values, “highly questionable and improbable.” Assets classified as “loss” are those considered “uncollectible” and of such minimal value that their continuance as assets without the establishment of a specific loss reserve is not warranted. General allowances represent loss allowances which have been established to recognize the inherent risk associated with lending activities, but which, unlike specific allowances, have not been allocated to particular problem assets. When assets are classified as “loss,” the Bank is required either to establish a specific allowance for losses equal to 100% of that portion of the asset so classified or to charge off such amount.  The Bank’s determinations as to the classification of its assets and the amount of its valuation allowances are subject to review by its regulatory authorities, which may order the establishment of additional general or specific loss allowances. On the basis of management’s review of its classified assets, at September 30, 2020, the Company had classified loans and leases of $61.6 million as substandard, $6.3 million as doubtful and none as loss.  Further, at September 30, 2020, the Company owned real estate or other assets as a result of foreclosure of loans with a value of $10.0 million. Allowance for Loan and Lease Losses The allowance for loan and lease losses is established through a provision for loan and lease losses based on management’s evaluation of the risk inherent in its loan and lease portfolio and changes in the nature and volume of its loan and lease activity, including those loans and leases that are being specifically monitored by management. Such evaluation, which includes a review of loans and leases for which full collectability may not be reasonably assured, includes consideration of, among other matters, the estimated fair value of the underlying collateral, economic conditions, historical loan and lease loss experience and other factors that warrant recognition in providing for an appropriate loan and lease loss allowance. Each loan and lease segment is evaluated using both historical loss factors as well as other qualitative factors, in order to determine the amount of risk the Company believes exists within that segment. The Bank’s average loss rates over the past three years were low relative to industry averages for such years. The Bank does not believe it is likely that these low loss conditions will continue indefinitely. Management closely monitors economic developments both regionally and nationwide, and considers these factors when assessing the appropriateness of its allowance for loan and lease losses. The Company's allowance for loan and lease losses as a percentage of total loans and leases increased to 1.70% at September 30, 2020 from 0.80% at September 30, 2019. This increase was primarily due to the commercial finance coverage ratio increasing as a result of the Company's continued assessment of the risks associated with the ongoing COVID-19 pandemic. The increase in the total Company coverage ratio also increased due to an increase to the coverage ratio within the retained community bank portfolio due to identified risks impacting its movie theater relationships stemming from the ongoing COVID-19 pandemic. The Company expects to continue to diligently monitor the allowance for loan and lease losses and adjust as necessary in future periods to maintain an appropriate and supportable level. 17       Management believes that, based on a detailed review of the loan and lease portfolio, historic loan and lease losses, current economic conditions, the size of the loan and lease portfolio and other factors, the level of the allowance for loan and lease losses at September  30, 2020 reflected an appropriate allowance against probable incurred losses from the lending portfolio. Although the Company maintains its allowance for loan and lease losses at a level it considers to be appropriate, investors and others are cautioned that there can be no assurance that future losses will not exceed estimated amounts, or that additional provisions for loan and lease losses will not be required in future periods. In addition, the Company’s determination of the allowance for loan and lease losses is subject to review by the OCC, which can require the establishment of additional general or specific allowances. Real estate properties acquired through foreclosure are recorded at fair value. If fair value at the date of foreclosure is lower than the balance of the related loan, the difference will be charged to the allowance for loan and lease losses at the time of transfer.  Valuations are periodically updated by management and, if the value declines, a specific provision for losses on such property is established by a charge to operations. 18   The following table sets forth an analysis of the Company’s allowance for loan and lease losses. (Dollars in Thousands) Balance at beginning of period Charge-offs: Commercial finance Consumer finance Tax services Total National Lending charge-offs Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking charge-offs Total charge-offs Recoveries: Commercial finance Consumer finance Tax services Total National Lending recoveries Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking recoveries Total recoveries 2020 2019 2018 2017 2016 September 30, $ 29,149 $ 13,040 $ 7,534 $ 5,635 $ 6,255 (16,278) (11,373) (2,649) (6,346) (2,643) (1,443) (22,834) (25,095) (21,802) (41,761) (42,814) (25,888) — — — — — (40) — (40) — (76) — (76) (626) — (7,841) (8,467) (528) (2) — (530) (41,761) (42,854) (25,964) (8,997) 2,304 2,760 1,169 890 830 81 222 — 453 4,024 3,063 1,622 — — — — — — 250 250 — 3 411 414 61 — 229 290 5 — 12 17 (726) (728) (249) (1,703) (385) (32) (3,252) (3,669) (5,372) 107 11 — 118 27 — 2 29 4,024 3,313 2,037 307 147 Net (charge-offs) recoveries Provision charged to expense Balance at end of period (37,737) (39,541) (23,927) 64,776 55,650 29,433 (8,690) 10,589 (5,225) 4,605 $ 56,188 $ 29,149 $ 13,040 $ 7,534 $ 5,635 Ratio of net charge-offs during the period to average loans and leases outstanding during the period Ratio of net charge-offs during the period to average loans and leases outstanding during the period - Excluding tax services loans and tax service net charge-offs 1.00 % 1.12 % 1.31 % 0.73 % 0.64 % 0.43 % 0.43 % 0.15 % 0.09 % 0.62 % Ratio of net charge-offs during the period to non-performing assets at fiscal year end 78.59 % 70.02 % 57.19 % 22.94 % 443.84 % Allowance to total loans and leases 1.70 % 0.80 % 0.44 % 0.57 % 0.61 % For more information on the Provision for Loan and Lease Losses, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” which is included in Item 7 of this Annual Report on Form 10-K. 19           The distribution of the Company’s allowance for losses on loans and leases at the dates indicated is summarized as follows: 2020 2019 2018 2017 2016 At September 30, Percent of Loans and Leases in Each Category of Total Loans and Leases Percent of Loans and Leases in Each Category of Total Loans and Leases Amount Percent of Loans in Each Category of Total Loans Amount Percent of Loans in Each Category of Total Loans Amount Percent of Loans in Each Category of Total Loans Amount (Dollars in Thousands) Amount Commercial finance $ 29,918 69.6 % $ 14,596 52.5 % $ 1,302 51.3 % $ 800 19.2 % $ 588 18.8 % Consumer finance 3,666 6.8 % 6,162 7.3 % 3,605 11.2 % 2 294 0.1 % — 8.8 % 263 0.1 % 7.2 % — 65 — % 0.2 % — 5 — 10.6 % — % — % — 5 — 1.5 % — % — % Tax services Warehouse finance Total National Lending Commercial real estate and operating Consumer one-to-four family real estate Agricultural real estate and operating Total Community Lending Unallocated Total 33,880 85.3 % 21,021 67.1 % 4,972 62.7 % 805 29.8 % 593 20.4 % 21,867 13.8 % 6,208 24.2 % 6,220 26.8 % 2,820 46.4 % 2,310 48.8 % 298 0.5 % 1,053 7.1 % 632 8.5 % 809 16.5 % 705 20.0 % 143 0.4 % 867 1.6 % 1,216 2.0 % 2,574 7.2 % 1,474 10.9 % 22,308 14.7 % 8,128 32.9 % 8,068 37.3 % 6,203 70.2 % 4,489 79.6 % — % — — % — — % 527 — % 553 — % $ 56,188 100.0 % $ 29,149 100.0 % $ 13,040 100.0 % $ 7,534 100.0 % $ 5,635 100.0 % As of September 30, 2020, $170.0 million of the loans and leases that were granted deferral payments by the Company were still in their deferment period. In addition, the Company has made other COVID-19 related modifications, of which $23.3 million were still active as of September 30, 2020. The majority of the other modifications were related to adjusting the type or amount of the customer's payments. For additional information regarding the Company’s COVID-19 related deferments and modifications, see Note 2 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. Investment Activities General The investment policy of the Company generally is to invest funds among various categories of investments and maturities based upon the Company’s need for liquidity, to achieve the proper balance between its desire to minimize risk and maximize yield, to provide collateral for borrowings and to fulfill the Company’s asset/liability management policies.  The Company’s investment and MBS portfolios are managed in accordance with a written investment policy adopted by the Board of Directors, which is implemented by members of the Company’s Asset/ Liability Committee.  The Company closely monitors balances in these accounts and maintains a portfolio of highly liquid assets to fund potential deposit outflows or other liquidity needs. To date, the Company has not experienced any significant outflows related to the MPS division deposits, though no assurance can be given that this will continue to be the case. As of September  30, 2020, investment securities and MBS with fair values of approximately $673.8 million and $359.7 million were pledged as collateral for the Bank’s Federal Home Loan Bank of Des Moines (“FHLB”) advances and Federal Reserve Bank (“FRB”) advances, respectively.  For additional information regarding the Company’s collateralization of borrowings, see Note 13 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. 20     Investment Securities It is the Company’s general policy to purchase investment securities which are U.S. Government-related securities, U.S. Government-related agency and instrumentality securities, U.S. Government-related agency or instrumentality collateralized securities, state and local government obligations and overnight federal funds. As of September 30, 2020, the Company had total investment securities, excluding MBS, with an amortized cost of $891.7 million compared to $1.01 billion as of September 30, 2019. At September 30, 2020, $767.2 million, or 85%, of the Company’s investment securities were pledged to secure various obligations of the Company. Many of the Company’s municipal holdings are able to be pledged at both the FRB and the FHLB. The following table sets forth the carrying value of the Company’s investment securities portfolio, excluding MBS, at the dates indicated. (Dollars in Thousands) Investment Securities Available for Sale ("AFS") Asset backed securities Small business administration securities Obligations of states and political subdivisions At September 30, 2020 2019 2018 $ 324,925 $ 302,534 $ 313,028 164,955 185,982 841 874 44,337 16,910 Non-bank qualified obligations of states and political subdivisions 323,774 400,557 1,109,885 Subtotal investment debt securities AFS Common equities and mutual funds(1) 814,495 889,947 1,484,160 2,969 2,606 3,800 Investment Securities Held to Maturity ("HTM") Non-bank qualified obligations of states and political subdivisions(2) Subtotal investment debt securities HTM 87,183 87,183 127,582 164,304 127,582 164,304 FHLB and FRB Stock 27,138 30,916 23,400 Total Investment Securities and FHLB and FRB Stock $ 928,816 $ 1,051,051 $ 1,675,664 Other Interest-Earning Assets: Interest bearing deposits in other financial institutions and federal funds sold(3) $ 362,011 $ 11,261 $ 4,248 (1) Equity securities at fair value are included within other assets on the consolidated statement of financial condition at September 30, 2020 and 2019. (2) Includes no taxable obligations of states and political subdivisions. (3) From time to time, the Company maintains balances in excess of insured limits at various financial institutions, including the FHLB, the FRB, and other private institutions. At September 30, 2020, the Company had $9.5 million and $381.7 million in interest bearing deposits held at the FHLB and FRB, respectively. At September 30, 2019, the Company had $30.9 million and $11.2 million in interest bearing deposits held at the FHLB and FRB, respectively. The composition and maturities of the Company’s available for sale ("AFS") and held to maturity ("HTM") investment debt securities portfolios at September  30, 2020, excluding equity securities and mutual funds, FHLB stock and MBS, are indicated in the following table. The actual maturity of certain municipal housing related securities is typically less than its stated contractual maturity due to scheduled principal payments and prepayments of the underlying mortgages. 21       September 30, 2020 1 Year or Less Carrying Value After 1 Year Through 5 Years After 5 Years Through 10 Years Carrying Value Carrying Value After 10 Years Carrying Value Total Investment Securities Amortized Cost Fair Value (Dollars in Thousands) Available for Sale Asset backed securities $ — $ — $ — $ 324,925 $ 329,139 $ 324,925 Small business administration securities Obligations of states and political subdivisions Non-bank qualified obligations of states and political subdivisions — 17,081 32,397 115,477 159,722 164,955 249 251 341 — 825 841 1,148 4,437 1,288 316,901 314,819 323,774 Total Investment Securities AFS $ 1,397 $ 21,769 $ 34,026 $ 757,303 $ 804,505 $ 814,495 Weighted Average Yield (1) 0.74 % 1.05 % 1.36 % 1.87 % 2.02 % 1.83 % September 30, 2020 1 Year or Less Carrying Value After 1 Year Through 5 Years After 5 Years Through 10 Years Carrying Value Carrying Value After 10 Years Carrying Value Total Investment Securities Amortized Cost Fair Value — — $ — — $ — — 87,183 87,183 88,194 $ 87,183 $ 87,183 $ 88,194 (Dollars in Thousands) Held to Maturity Non-bank qualified obligations of states and political subdivisions Total Investment Securities HTM $ Weighted Average Yield (1)  (1) Yields on tax-exempt obligations have not been computed on a tax-equivalent basis. — % — % — % 2.88 % 2.88 % 2.78 % Mortgage-Backed Securities The Company’s mortgage-backed and related securities portfolio as of September  30, 2020 consisted entirely of securities issued by U.S. Government agencies or instrumentalities, including those of Ginnie Mae, Fannie Mae, Freddie Mac and Farmer Mac. The Ginnie Mae, Fannie Mae, Freddie Mac and Farmer Mac certificates are modified pass‑through MBS representing undivided interests in underlying pools of fixed‑rate, or certain types of adjustable- rate, predominantly single-family mortgages issued by these U.S. Government agencies or instrumentalities. At September 30, 2020, the Company had a diverse portfolio of MBS with an amortized cost of $445.3 million. The fair market value of the MBS at September 30, 2020 was $459.2 million. MBS generally increase the quality of the Company’s assets by virtue of the insurance or guarantees that back them, are more liquid than individual mortgage loans, and may be used to collateralize borrowings or other obligations of the Company.  At September  30, 2020, $231.6 million, or 50.4%, of the Company’s MBS were pledged to secure various obligations of the Company. While MBS carry a reduced credit risk as compared to whole loans, such securities remain subject to the risk that a fluctuating interest rate environment, along with other factors such as the geographic distribution and other underwriting risks inherent in the underlying mortgage loans, may alter the prepayment rate of such mortgage loans and so affect both the prepayment speed, and value, of such securities. The prepayment risk associated with MBS is continually monitored, and prepayment rate assumptions are adjusted as appropriate to update the Company’s MBS accounting and asset/liability reports. 22     The following table sets forth the carrying value of the Company’s MBS at the dates indicated. (Dollars in Thousands) Available for Sale Farmer Mac Freddie Mac Freddie Mac CML Fannie Mae Ginnie Mae Total AFS (Dollars in Thousands) Held to Maturity Ginnie Mae Total HTM At September 30, 2020 2019 2018 $ 79,935 $ 63,515 $ 52,849 61,232 15,142 200,979 96,319 53,185 15,712 221,535 28,599 69,575 — 241,641 — $ 453,607 $ 382,546 $ 364,065 At September 30, 2020 2019 2018 5,427 7,182 $ 5,427 $ 7,182 $ 7,850 7,850 The following table sets forth the contractual maturities of the Company’s MBS at September 30, 2020. Excluded from the table below is the effect of prepayments, periodic principal repayments and the adjustable-rate nature of these instruments, all of which typically lower the average life of these securities. 1 Year or Less After 1 Year Through 5 Years After 5 Years Through 10 Years After 10 Years Total Investment Securities September 30, 2020 (Dollars in Thousands) Carrying Value Carrying Value Carrying Value Carrying Value Amortized Cost Fair Value Available for Sale Farmer Mac Freddie Mac Freddie Mac CML Fannie Mae Ginnie Mae Total Investment Securities Weighted Average Yield $ $ — — — — — — — — — — $ 45,174 $ 34,761 $ 79,231 $ 79,935 — — — — 61,232 15,142 200,979 96,319 59,563 14,447 190,450 96,188 61,232 15,142 200,979 96,319 $ — $ — $ 45,174 $ 408,433 $ 439,879 $ 453,607 — % — % 0.69 % 1.25 % 2.07 % 1.19 % 1 Year or Less After 1 Year Through 5 Years After 5 Years Through 10 Years After 10 Years Total Investment Securities September 30, 2020 (Dollars in Thousands) Carrying Value Carrying Value Carrying Value Carrying Value Amortized Cost Fair Value Held to Maturity Ginnie Mae $ — $ — $ — $ 5,427 $ 5,427 $ 5,551 Total Investment Securities Weighted Average Yield — — — 5,427 5,427 5,551 — % — % — % 2.04 % 2.04 % 1.35 % 23             At September  30, 2020, the contractual maturity of approximately 90.2% of the Company’s mortgage backed- securities were in excess of ten years.  The actual maturity of an MBS is typically less than its stated contractual maturity due to scheduled principal payments and prepayments of the underlying mortgages. Prepayments that are different than anticipated will affect the yield to maturity.  The yield is based upon the interest income and the amortization of any premium or discount related to the MBS. In accordance with U.S. Generally Accepted Accounting Principles (“GAAP”), premiums and discounts are amortized over the estimated lives of the loans, which decrease and increase interest income, respectively. The prepayment assumptions used to determine the amortization period for premiums and discounts can significantly affect the yield of MBS, and these assumptions are reviewed periodically to reflect actual prepayments. Although prepayments of underlying mortgages depend on many factors, including the type of mortgages, the coupon rate, borrower credit scores, loan to premises value, the age of mortgages, the geographical location of the underlying real estate collateralizing the mortgages and general levels of market interest rates, the difference between the interest rates on the underlying mortgages and the prevailing mortgage interest rates generally is the most significant determinant of the rate of prepayments. During periods of falling mortgage interest rates, if the coupon rate of the underlying mortgages exceeds the prevailing market interest rates offered for mortgage loans, refinancing generally increases and accelerates the prepayment of the underlying mortgages and the related security.  Under such circumstances, the Company may be subject to reinvestment risk because, to the extent that the Company’s MBS amortize or prepay faster than anticipated, the Company may not be able to reinvest the proceeds of such repayments and prepayments at a comparable rate. During periods of rising interest rates, these prepayments tend to decelerate as the prevailing market interest rates for mortgage rates increase and prepayment incentives dissipate. Management has implemented a process to identify securities with potential credit impairment that are other-than- temporary. This process involves evaluation of the length of time and extent to which the fair value has been less than the amortized cost basis, review of available information regarding the financial position of the issuer, monitoring the rating, watch, and outlook of the security, monitoring changes in value, cash flow projections, and the Company’s intent to sell a security or whether it is more likely than not we will be required to sell the security before the recovery of its amortized cost which, in some cases, may extend to maturity. To the extent we determine that a security is deemed to be other-than-temporarily impaired, an impairment loss is recognized. For all securities considered temporarily impaired, the Company does not intend to sell these securities and it is not more likely than not that the Company will be required to sell the security before recovery of its amortized cost, which may occur at maturity.  The Company believes it will collect all principal and interest due on all investments with amortized cost in excess of fair value and considered only temporarily impaired. In fiscal 2020, 2019 and 2018, there were no other-than-temporary impairments recorded. Fannie Mae and Freddie Mac, which are both in conservatorship, generally provide the certificate holder a guarantee of timely payments of interest, whether or not collected. Ginnie Mae’s guarantee to the holder is timely payments of principal and interest, backed by the full faith and credit of the U.S. Government. The Company holds marketable equity securities, which have readily determinable fair values, and include common equity and mutual funds. These securities are recorded at fair value with unrealized gains and losses, due to changes in fair value, reflected in earnings. Interest and dividend income from these securities is recognized in interest income. See Note 4. Securities for additional information on marketable equity securities. Funding Activities General The Company’s sources of funds are deposits, borrowings, amortization and repayment of loan and lease principal, interest earned on or maturation of investment securities and funds provided from operations. Borrowings, including FHLB advances, overnight federal funds purchased, repurchase agreements, other short-term borrowings, and funds available through the FRB Discount Window, may be used at times to compensate for seasonal reductions in deposits or deposit inflows at less than projected levels, may be used on a longer-term basis to support expanded lending activities, and may also be used to match the funding of a corresponding asset. 24     Deposits The Company offers a variety of deposit accounts having a wide range of interest rates and terms. The Company’s deposits primarily consists of demand deposit accounts, savings accounts, money market savings accounts, and certificate accounts currently ranging in terms from three months to five years, many of which are related to prepaid cards. In addition, the Company may periodically utilize brokered deposits to target strategic maturities related to its seasonal tax refund advance lending. The tax refund advance lending season typically lasts six weeks or less and it is generally more efficient to fund these short-term loans by using brokered deposits rather than by selling investment securities. Other sources of brokered deposits may also be utilized periodically to take advantage of balance sheet funding opportunities. Effective on the Closing Date of the Community Bank division sale to Central Bank, the Company sold $290.5 million of deposits. See Note 3. Divestitures for further information. The flow of deposits is influenced significantly by general economic conditions, changes in prevailing interest rates, and competition. The variety of deposit accounts offered by the Company has allowed it to be competitive in obtaining funds and to respond with flexibility to changes in consumer demand.  The Company endeavors to manage the pricing of its deposits in keeping with its asset/liability management and profitability objectives.  Based on its experience, the Company believes that deposits related to prepaid cards are relatively stable sources of deposits.  However, the ability of the Company to attract and maintain certificates of deposit and the rates paid on these deposits has been and will continue to be significantly affected by market conditions. On April 29, 2020, the Bank entered into an amendment of its existing agreement with the U.S. Department of the Treasury’s Bureau of the Fiscal Service (“Fiscal Service”) to provide debit card services to support the distribution of a segment of the Economic Impact Payments ("EIPs") payable by the Internal Revenue Service under the CARES Act. Under the EIP program, 3.6 million cards were delivered with a total load balance of $6.42 billion. As a result of the program, the Company saw a quick influx of deposits to its balance sheet in mid-May 2020 with limited visibility into the duration of those deposits. The total balances remaining on the EIP cards were $942.2 million as of September 30, 2020. At September  30, 2020, $4.56 billion of the Company’s $4.98 billion deposit portfolio was attributable to the Consumer segment. The majority of these deposits represent funds available to spend on prepaid debit cards and other stored value products, of which $4.35 billion are included with noninterest-bearing checking accounts and $205.2 million are included with interest-bearing checking and savings deposits on the Company’s Consolidated Statements of Financial Condition. Generally, these deposits do not pay interest. The Consumer segment originates debit card programs through outside sales agents and other financial institutions. As such, these deposits carry a somewhat higher degree of concentration risk than traditional consumer products. If a major client or card program were to leave the Bank, deposit outflows could be more significant than if the Bank were to lose a more traditional customer, although it is considered unlikely that all deposits related to a program would leave the Bank without significant advance notification.  As such, and as historical results indicate, the Company believes that its deposit portfolio attributable to the Consumer segment is stable. The increase in deposits arising from the payments division has allowed the Bank to reduce its reliance on wholesale deposits, certificates of deposit and public funds, which typically have relatively higher costs.  25   The Company may hold negative balances associated with cardholder programs in the payments division that are included within noninterest-bearing deposits on the Company's consolidated statement of financial condition. Negative balances can relate to any of the following payments functions: – Prefundings: The Company deploys funds to cards prior to receiving cash (typically 2-3 days) where the prefunding balance is netted at a pooled partner level utilizing ASC 210-20. – Discount fundings: The Company funds cards in an amount that is estimated to be less than final breakage values on card programs. Consumers may spend more than is estimated. These discounts are netted at a pooled partner level using ASC 210-20. The majority of these discount fundings relate to one partner. – Demand Deposit Account ("DDA") overdrafts: Certain programs offered allow cardholders traditional DDA overdraft protection services whereby cardholders can spend a limited amount in excess of their available card balance. When overdrawn, these accounts are re-classed as loans on the balance sheet within the Consumer Finance category. The Company meets the Right of Set off criteria in ASC 210-20, Balance Sheet - Offsetting, for all payments negative deposit balances with the exception of DDA overdrafts. The following table summarizes the Company's negative deposit balances within the payments division: (Dollars in Thousands) Noninterest-bearing deposits Prefunding Discount funding DDA overdrafts Noninterest-bearing checking, net September 30, 2020 September 30, 2019 $ $ 4,960,276 $ (528,131) (62,443) (13,072) 2,827,808 (379,035) (79,694) (11,069) 4,356,630 $ 2,358,010 The following table sets forth the deposit flows at the Company during the periods indicated. (Dollars in Thousands) Opening balance Acquired Deposits Withdrawals Sold Interest credited Ending Balance September 30, 2020 2019 2018 $ 4,337,005 $ 4,430,987 $ 3,223,424 — — 1,120,666 598,897,734 494,050,148 418,034,951 (597,965,028) (494,173,233) (417,955,022) (290,511) — — 29,103 — 6,968 $ 4,979,200 $ 4,337,005 $ 4,430,987 Net increase (decrease) $ 642,195 $ (93,982) $ 1,207,563 Percent increase (decrease) 14.81 % (2.12) % 37.46 % 26   The following table sets forth the dollar amount of deposits in the various types of deposit programs offered by the Company for the periods indicated. (Dollars in Thousands) Transactions and Savings Deposits: Non-interest bearing checking Interest bearing checking(1) Savings deposits Money market deposits Wholesale deposits 2020 September 30, 2019 2018 Amount Percent of Total Amount Percent of Total Amount Percent of  Total $ 4,356,630 87.5 % $ 2,358,010 54.4 % $ 2,405,274 54.3 % 157,571 3.2 % 185,768 4.3 % 111,587 47,866 48,494 94,467 1.0 % 49,773 1.1 % 54,765 1.0 % 76,911 1.8 % 51,995 1.8 % 250,053 5.7 % 94,384 2.5 % 1.2 % 1.2 % 2.1 % Total transactions and savings deposits 4,705,028 94.5 % 2,920,515 67.3 % 2,718,005 61.3 % Time Certificates of Deposit: Variable 0.00 - 0.99% 1.00 - 1.99% 2.00 - 2.99% 3.00 - 3.99% Total time certificates of deposit(2) — 96,760 — % 2.0 % 81 — % 109 7,655 0.2 % 85,895 165,894 3.3 % 181,077 4.2 % 718,447 11,518 0.2 % 1,223,084 28.2 % 907,989 — — % 4,593 0.1 % 542 — % 2.0 % 16.2 % 20.5 % — % 274,172 5.5 % 1,416,490 32.7 % 1,712,982 38.7 % Total deposits 100.0 % (1) Of the total balance as of September 30, 2020, $157.6 million are interest-bearing deposits where interest expense is paid by a third party and not by the Company. (2) As of September 30, 2020, total time certificates of deposit included $253.9 million of wholesale certificates of deposit. 100.0 % $ 4,337,005 100.0 % $ 4,430,987 $ 4,979,200 The following table shows rate and maturity information for the Company’s certificates of deposit as of September 30, 2020.  (Dollars in Thousands) Certificate accounts maturing in quarter ending: 0.00- 0.99% 1.00 - 1.99% 2.00 - 2.99% Total Percent of Total December 31, 2020 $ 37,012 $ 69,506 $ 5,756 $ 112,274 March 31, 2021 June 30, 2021 September 30, 2021 December 31, 2021 March 31, 2022 June 30, 2022 September 30, 2022 December 31, 2022 September 30, 2023 Total 37,864 2,441 102 — 19,246 — — — 95 87,107 3,488 2,490 — 887 1,377 695 344 — 510 250 1,445 — 1,617 891 950 99 — 125,481 6,179 4,037 — 21,750 2,268 1,645 443 95 41.0 % 45.8 % 2.2 % 1.5 % — % 7.9 % 0.8 % 0.6 % 0.2 % — % $ 96,760 $ 165,894 $ 11,518 $ 274,172 100.0 % Percent of total 35.3 % 60.5 % 4.2 % 100.0 % 27                   The following table indicates the amount of the Company’s certificates of deposit and other deposits by time remaining until maturity as of September 30, 2020. 3 Months or Less After 3 to 6 Months Maturity After 6 to 12 Months After 12 Months Total (Dollars in Thousands) Certificates of deposit less than $250,000 $ 27,892 $ 1,495 $ 7,323 $ 6,413 $ 43,123 Certificates of deposit of $250,000 or more 84,382 123,986 2,893 19,788 231,049 Total certificates of deposit $ 112,274 $ 125,481 $ 10,216 $ 26,201 $ 274,172 At September 30, 2020, there were $0.2 million in deposits from governmental and other public entities included in certificates of deposit. Borrowings Although deposits are the Company’s primary source of funds, the Company’s practice has been to utilize borrowings when they are a less costly source of funds, can be invested at a positive interest rate spread, or when the Company desires additional capacity to fund loan demand. Borrowings from various sources mature based on stated payment schedules. The Company’s borrowings have historically consisted primarily of advances from the FHLB upon the security of a blanket collateral agreement of a percentage of unencumbered loans and the pledge of specific investment securities.  Such advances can be made pursuant to several different credit programs, each of which has its own interest rate and range of maturities. At September  30, 2020, the Bank had no overnight borrowings or term advances, but did have the ability to borrow up to an approximate additional $1.01 billion from the FHLB. The Company completed the public offering of $75.0 million of 5.75% fixed-to-floating rate subordinated debentures during fiscal year 2016. These notes are due August 15, 2026. The subordinated debentures were sold at par, resulting in net proceeds of approximately $73.9 million. At September  30, 2020, $73.8 million in aggregate principal amount in subordinated debentures, net of issuance costs of $1.2 million, were outstanding. On July 16, 2001, the Company issued all of the 10,310 authorized shares of Company Obligated Mandatorily Redeemable Preferred Securities of First Midwest Financial Capital Trust I (preferred securities of subsidiary trust) holding solely trust preferred securities.  Distributions are paid semi‑annually. Cumulative cash distributions are calculated at a variable rate LIBOR plus 3.75%, not to exceed 12.5%. The Company may, at one or more times, defer interest payments on the capital securities for up to 10 consecutive semi-annual periods, but not beyond July 25, 2031.  At the end of any deferral period, all accumulated and unpaid distributions must be paid.  The capital securities are required to be redeemed on July 25, 2031; however, the Company has a semi‑annual option to shorten the maturity date. The option has not been exercised as of the date of this filing. The redemption price is $1,000 per capital security plus any accrued and unpaid distributions to the date of redemption.  Holders of the capital securities have no voting rights, are unsecured, and rank junior in priority of payment to all of the Company’s indebtedness and senior to the Company’s common stock. The trust preferred securities have been includable in the Company’s capital since they were issued.  The preferential capital treatment of the Company’s trust preferred securities was grandfathered under the Dodd-Frank Act and is consistent with federal community bank capital rules. The outstanding balance of the trust preferred securities at September 30, 2020 was $13.6 million. Through the Crestmark Acquisition, the Company acquired $3.4 million in floating rate capital securities due to Crestmark Capital Trust I, a 100%-owned nonconsolidated subsidiary of the Company. The subordinated debentures bear interest at LIBOR plus 3.00%, have a stated maturity of 30 years from the date of issuance and are redeemable by the Company at par, with regulatory approval. The interest rate is reset quarterly at distribution dates in February, May, August, and November. The subsidiary has the option to defer interest payments on the subordinated debentures from time to time for a period not to exceed five consecutive years. The Bank has a line of credit with another financial institution for $25.0 million as of September 30, 2020. This line of credit has no fee, and, as of September 30, 2020, the Company has not drawn on it. 28       The Company previously offered retail repurchase agreements to its customers. These agreements typically ranged from 14 days to five years in term, and typically were offered in minimum amounts of $100,000. The proceeds of these transactions were used to meet cash flow needs of the Company. At September 30, 2020, the Company had no retail repurchase agreements outstanding. The following table sets forth the maximum month-end balance and average balance of FHLB advances, retail and reverse repurchase agreements, trust preferred securities, subordinated debentures, and overnight fed funds purchased for the periods indicated. (Dollars in Thousands) Maximum Balance: FHLB advances Repurchase agreements Trust preferred securities Subordinated debentures Overnight fed funds purchased Other borrowings Average Balance: FHLB advances Repurchase agreements Trust preferred securities Subordinated debentures Overnight fed funds purchased Other Borrowings Fiscal Year Ended September 30, 2020 2019 2018 $ 110,000 $ 110,000 $ 620,000 2,550 13,661 73,807 4,306 13,661 73,644 3,740 13,919 73,491 717,000 1,085,000 1,178,000 17,181 24,400 1,932 $ 106,093 $ 42,712 $ 68,356 328 13,661 73,718 183,438 14,422 3,542 13,661 73,562 305,490 21,606 2,557 10,906 73,412 339,430 1,907 The following table sets forth certain information as to the Company’s FHLB advances, retail and reverse repurchase agreements, trust preferred securities, subordinated debentures, and overnight fed funds purchased at the dates indicated. (Dollars in Thousands) FHLB advances Repurchase agreements Trust preferred securities Subordinated debentures Overnight fed funds purchased Other borrowings Total borrowings September 30, 2020 2019 2018 $ — — 13,661 73,807 — 10,756 $ 110,000 $ — 4,019 13,661 73,644 642,000 18,533 3,694 13,661 73,491 422,000 1,876 $ 98,224 $ 861,857 $ 514,722 Weighted average interest rate of FHLB advances Weighted average interest rate of repurchase agreements Weighted average interest rate of trust preferred securities Weighted average interest rate of subordinated debentures Weighted average interest rate of overnight fed funds purchased — % — % 2.53 % 5.75 % — % 2.41 % 2.83 % 5.63 % 5.75 % 2.05 % — % 2.05 % 6.35 % 5.75 % 2.39 % 29             Payments Activities The Company, through its MPS division, is focused on innovation in the finserv and fintech industries by providing solid banking infrastructure, proven tech resource partners, and high-energy collaboration that enables its partners to deliver banking programs that meet their customers' demands. MPS offers a complement of payments related products and services that are marketed to consumers nationwide through financial institutions and other commercial entities.  Other solutions, such as merchant acquiring and transactional payments facilitate the movement of funds between an entity and the audience they serve, typically a consumer. Overall, the products and services offered by MPS are generally designed to facilitate the processing and settlement of authorized electronic transactions involving the movement of funds. While the Company has adopted policies and procedures to manage and monitor the risks attendant to this line of business, and the executives who manage the Company’s program have years of experience in this area of the Company's business, no guarantee can be made that the Company will not experience losses in the MPS division.  MPS has signed agreements with terms extending through the next few years with several of its largest sales agents/program managers, which the Company expects will help mitigate this risk.  Each line of MPS' business is discussed generally below with examples to illustrate use cases. The Company cross- utilizes personnel and resources across these lines of business (for example, MPS may develop products for both prepaid and consumer banking solutions needs pursuant to a client's request). Prepaid Solutions Prepaid cards are similar to traditional debit cards in that they are embedded with a magnetic stripe, which encodes relevant card data (which may or may not include information about the user and/or purchaser of such card), or an EMV chip, which is equipped with a microprocessor chip and the technology used to authenticate chip card transactions. When the holder of such a card attempts a permitted transaction, necessary information, including the authorization for such transaction, is shared between the “point of use” or “point of sale” and authorization systems maintaining the account of record. Most recently, “virtual” prepaid cards have become popular in the industry. Virtual prepaid cards are used in both the consumer space, for example as a gift card, and in the commercial arena to facilitate accounts payable and vendor payments. The funds associated with such cards are typically held in pooled accounts at the Bank representing the aggregate value of all cards issued in connection with particular products or programs. Although the funds are held in pooled accounts, the account of record indicates the funds held by each individual card.  The cards may work in a closed loop (e.g., the card will only work at one particular merchant and will not work anywhere else), a "Restricted Access Network" (e.g., the card will only work at a specific set of merchants such as a shopping mall), or in an open loop by way of a Visa or MasterCard branded debit card that will work wherever such cards are accepted for payment. Most of MPS' prepaid cards are open loop. Meta is among the top 3 prepaid card issuers in the United States. The MPS prepaid card business can generally be divided into two program categories: Consumer Use and Business or Commercial Use products. These programs are typically offered through a third-party relationship. Consumer Use  Examples of consumer use prepaid card programs include payroll, general purpose reloadable ("GPR"), reward, gift and benefit/HSA cards. Payroll cards are a product whereby an employee’s payroll is loaded to the card by their employer via direct deposit. GPR cards are usually distributed by retailers and can be reloaded an indefinite number of times at participating retail load networks. Other examples of reloadable cards are travel cards, which are used in place of traveler’s checks and can be reloaded a predetermined number of times, as well as tax-related cards where a taxpayer’s refund is placed on the card. Reloadable cards are generally open- loop cards that consumers can use to obtain cash at ATMs or purchase goods and services wherever such cards are accepted for payment. Business or Commercial Use Prepaid cards are also frequently used by businesses for travel and entertainment, accounts payable and B2B settlement products. For example, virtual prepaid cards are used to facilitate one-time payments between a company and its vendors for monthly settlement. Travel and entertainment cards, alternatively, are reloadable by the company for use by its employees to travel for business. 30 Consumer Banking Solutions Partners looking to offer financial services in a mobile-first ecosystem typically employ a demand deposit account (DDA), Savings Account or debit card, or combination thereof. Meta facilitates their ability to establish a direct deposit relationship with consumers, complete with online acceptance and digital funds transfer, as well as options such as overdraft protection in times of income shortfalls and the overall benefit of improved money management. Faster Payments In today’s market, consumers want to move their money fast, with more visibility and control of their own financial transactions. Meta provides the financing back-end for Mastercard Send™ and Visa Direct which enable the faster, almost instantaneous movement of funds from sender to receiver. Transactional Payments Technology has accelerated the growth and speed of transactional payments for corporate and financial organizations. Prompt movement of money creates efficiency, speed and a robust marketplace for consumers, B2B and B2C companies. Managing cash flow, risk, security, and compliance are essential Services offered by Meta include ACH, wire, receiving and originating. Meta is a Nacha Top 50 bank for receiving and originating payments. As of November 2020, Meta typically processes $1 billion per day in ACH and wire services, which supports that Meta has earned the confidence of its partners by providing safe and efficient movement of money, unprecedented service, and operational success. ATM Sponsorship MPS sponsors ATM independent sales organizations (“ISOs”) into various networks and provides associated sponsorships of encryption support organizations and third-party processors in support of the financial institutions and the ATM ISO sponsorships.  Sponsorship consists of the review and oversight of entities participating in debit and credit networks.  In certain instances, MPS also has certain leasehold interests in certain ATMs which require bank ownership and registration for compliance with applicable state law. Meta currently provides financial processing services for 70% of freestanding ATMs nationwide providing consumers with access to funds at ATMs frequently founds in malls, retail chains, convenience stores, events, fairs and other small business locations across the U.S. Regulation and Supervision General Both the Company and the Bank are subject to extensive regulation in connection with their respective activities and operations, including those of their subsidiaries. On April 1, 2020, the Bank converted from a federal thrift charter to a national bank charter and the Company converted from a savings and loan holding company to a bank holding company (“BHC”) that has elected to be a financial holding company (a “FHC”). As a national bank, the Bank is supervised and examined by the OCC, as its primary federal regulator, and the Federal Deposit Insurance Corporation (“FDIC”), the federal agency that administers the Deposit Insurance Fund (“DIF”). As a BHC, the Company is supervised and examined by the FRB. Federal banking policy is designed to protect customers of and depositors in insured depository institutions, the DIF, and the U.S. banking system. The framework by which both the Bank and the Company are supervised and examined is complex. This framework includes acts of Congress, regulations, policy statements and guidance, and other interpretive materials that define the obligations and requirements for entities participating in the U.S. banking system. Moreover, regulation of banks and their holding companies is subject to continual revision, both through statutory changes and corresponding regulatory revisions as well as through evolving supervisory objectives of banking agency examiners and supervisory staff. It is not possible to predict the content or timing of changes to the laws and regulations that may impact the business of the Bank and the Company. Any changes to the regulatory framework applicable to the Company or the Bank, however, could have a material adverse impact on the condition or operations of each entity. 31 In addition to regulation and supervision by the FRB, the Company is a reporting company under the Securities Exchange Act of 1934, as amended (the "Exchange Act"), and is required to file reports with the SEC and otherwise comply with federal securities laws. As described broadly below, the banking industry is subject to significant regulation. The following discussion is not intended to be a complete list of all the activities regulated by the U.S. banking laws or of the impact of such laws and regulations on the Company or the Bank. Rather, it is intended to briefly summarize the legal and regulatory framework in which the Bank and the Company operate and describe legal requirements that impact their businesses and operations. The information set forth below is subject to change and is qualified in its entirety by the actual laws and regulations referenced. Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (the "Dodd-Frank Act”) Enacted in 2010, the Dodd-Frank Act significantly changed the financial regulatory regime in the United States. Since the enactment of the Dodd-Frank Act, U.S. banks and financial services firms, such as the Company and the Bank, have been subject to enhanced regulation and oversight. As of the date of the filing of this Annual Report on Form 10-K, several provisions of the Dodd-Frank Act remain subject to further rulemaking and interpretation by the federal banking agencies; moreover, certain provisions of the act that were implemented by federal agencies have been revised or rescinded pursuant to legislative changes adopted by the U.S. Congress. Certain provisions of the Dodd-Frank Act that directly impact the operation of the Company or the Bank are highlighted below: Consumer Financial Protection Bureau. Pursuant to the Dodd-Frank Act, the Bank is subject to regulations promulgated by the Consumer Financial Protection Bureau (the “Bureau”). The Bureau has consolidated authority related to federal laws and regulations impacting the provision of consumer financial products and services. The Bureau also has substantial power to define the rights of consumers and responsibilities of lending institutions, such as the Bank. The Bureau does not, however, examine or supervise the Bank for compliance with such laws and regulations; rather, based on the Bank’s size (less than $10 billion in assets), enforcement authority remains with the OCC, although the Bank may be required to submit reports or other materials to the Bureau upon request. The Dodd-Frank Act also provides state attorneys general with the right to enforce federal consumer protection laws. The Bureau is also authorized to prescribe rules applicable to any covered person or service provider identifying and prohibiting acts or practices that are unfair, deceptive or abusive in connection with any transaction with a consumer for a consumer financial product or service, or the offering of a consumer financial product or service ("UDAAP authority"). To date, the Bureau has engaged in rulemaking and taken enforcement actions that directly impact the business operations of financial institutions offering consumer financial products or services including the Bank and its divisions. Interchange Fees. The Dodd-Frank Act includes provisions that restrict interchange fees to those which are “reasonable and proportionate” for certain debit card issuers and limits the ability of networks and issuers to restrict debit card transaction routing (known as the “Durbin Amendment”). The Federal Reserve issued final rules implementing the Durbin Amendment on June 29, 2011. Although, as of the date of the filing of this Annual Report on Form 10-K, the interchange fee restrictions in the Durbin Amendment do not apply to the Bank because debit card issuers with total worldwide assets of less than $10 billion are exempt, such restrictions may negatively impact the pricing all debit card processors in the market, including the Bank, may charge. Incentive Compensation. The Dodd-Frank Act requires that the federal banking agencies, including the Federal Reserve and the OCC, issue a rule related to incentive-based compensation. No final rule implementing this provision of the Dodd-Frank Act has, as of the date of the filing of this Annual Report on Form 10-K, been adopted, but a proposed rule was published in 2016 that expanded upon a prior proposed rule published in 2011. The proposed rule is intended to (i) prohibit incentive-based payment arrangements that the banking agencies determine could encourage certain financial institutions to take inappropriate risks by providing excessive compensation or that could lead to material financial loss, (ii) require the board of directors of those financial institutions to take certain oversight actions related to incentive-based compensation, and (iii) require those financial institutions to disclose information concerning incentive-based compensation arrangements to the appropriate federal regulator. Although a final rule has not been issued, the Company and the Bank have undertaken efforts to ensure that their incentive compensation plans do not encourage inappropriate risks, consistent with the principles identified above. 32   The Economic Growth, Regulatory Relief, and Consumer Protection Act of 2018 (“Regulatory Relief Act”) Enacted in 2018, the Regulatory Relief Act includes several provisions that positively affect smaller banking institutions (e.g., those with less than $10 billion in assets) like the Bank. Specific provisions of the Regulatory Relief Act that benefit smaller banks include modifications to the “qualified mortgage” criteria under the “ability to repay” rules for certain mortgages that are held and maintained on the Bank’s retained portfolio as well as relief from certain capital requirements required by an international banking capital framework with the creation of a “community bank leverage ratio.” See “Recent Developments Related to Capital Rules,” “Consumer Mortgage Lending,” and “Brokered Deposits.” The Coronavirus Aid, Relief, and Economic Security Act In response to the COVID-19 pandemic, the CARES Act was signed into law on March 27, 2020 to provide national emergency economic relief measures. Many of the CARES Act’s programs are dependent upon the direct involvement of U.S. financial institutions, such as the Company and the Bank, and have been implemented through rules and guidance adopted by federal departments and agencies, including the U.S. Department of Treasury, the Federal Reserve and other federal banking agencies, including those with direct supervisory jurisdiction over the Company and the Bank. Furthermore, as the on-going COVID-19 pandemic evolves, federal regulatory authorities continue to issue additional guidance with respect to the implementation, lifecycle, and eligibility requirements for the various CARES Act programs as well as industry-specific recovery procedures for COVID-19. In addition, it is possible that Congress will enact supplementary COVID-19 response legislation, including amendments to the CARES Act or new bills comparable in scope to the CARES Act. The Company continues to assess the impact of the CARES Act and other statues, regulations and supervisory guidance related to the COVID-19 pandemic. Paycheck Protection Program. The CARES Act amended the SBA’s loan program, in which the Bank participates, to create a guaranteed, unsecured loan program, the PPP, to fund operational costs of eligible businesses, organizations and self-employed persons during COVID-19. In June 2020, the Paycheck Protection Program Flexibility Act was enacted, which among other things, gave borrowers additional time and flexibility to use PPP loan proceeds. Shortly thereafter, and due to the evolving impact of the COVID-19 pandemic, additional legislation was enacted authorizing the SBA to resume accepting PPP applications on July 6, 2020 and extending the PPP application deadline to August 8, 2020. It is anticipated that additional revisions to the SBA’s interim final rules on forgiveness and loan review procedures will be forthcoming to address these and related changes. As a participating lender in the PPP, the Bank continues to monitor legislative, regulatory, and supervisory developments related thereto. Troubled Debt Restructuring and Loan Modifications for Affected Borrowers. The CARES Act permits banks to suspend requirements under GAAP for loan modifications to borrowers affected by COVID-19 that would otherwise be characterized as TDRs and suspend any determination related thereto if (i) the loan modification is made between March 1, 2020 and the earlier of December 31, 2020 or 60 days after the end of the COVID-19 emergency declaration and (ii) the applicable loan was not more than 30 days past due as of December 31, 2019. The federal banking agencies also issued guidance to encourage banks to make loan modifications for borrowers affected by COVID-19 and to assure banks that they will not be criticized by examiners for doing so. The Company is applying this guidance to qualifying loan modifications. See Note 5 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K for further information about the COVID-19-related loan modifications completed by the company. Temporary Community Bank Leverage Ratio Relief. Pursuant to the CARES Act, the federal banking agencies authorities adopted an interim rule, effective until the earlier of the termination of the coronavirus emergency declaration and December 31, 2020, to (i) reduce the minimum Community Bank Leverage Ratio from 9% to 8% percent and (ii) give community banks two-quarter grace period to satisfy such ratio if such ratio falls out of compliance by no more than 1%. 33 Federal Reserve Programs and Other Recent Initiatives Related to COVID-19 Main Street Lending Program. The CARES Act encouraged the Federal Reserve, in coordination with the Secretary of the Treasury, to establish or implement various programs to help midsize businesses, nonprofits, and municipalities. On April 9, 2020, the Federal Reserve proposed the creation of the Main Street Lending Program (“MSLP”) to implement certain of these recommendations. On June 15, 2020, the Federal Reserve Bank of Boston opened the MSLP for lender registration. The MSLP supports lending to small and medium-sized businesses that were in sound financial condition before the onset of the COVID-19 pandemic. The MSLP operates through five facilities: the Main Street New Loan Facility, the Main Street Priority Loan Facility, the Main Street Expanded Loan Facility, the Nonprofit Organization New Loan Facility, and the Nonprofit Organization Expanded Loan Facility. The Federal Reserve Bank of Boston maintains the necessary legal forms and agreements for eligible borrowers and eligible lenders to participate in the MSLP, and is working to refine the MSLP’s operational infrastructure and facilities. The Bank continues to monitor developments related thereto. Temporary Regulatory Capital Relief related to Impact of CECL. Concurrent with enactment of the CARES Act, federal banking agencies issued an interim final rule that delays the estimated impact on regulatory capital resulting from the adoption of CECL. The interim final rule provides banking organizations that implement CECL before the end of 2020 the option to delay for two years the estimated impact of CECL on regulatory capital relative to regulatory capital determined under the prior incurred loss methodology, followed by a three-year transition period to phase out the aggregate amount of capital benefit provided during the initial two-year delay. The federal banking agencies have since issued a final rule that makes certain technical changes to the interim final rule. The changes in the final rule apply only to those banking organizations that elect the CECL transition relief provided under the rule. The Company will elect this option. Bank Regulation and Supervision The Bank is a national bank that is subject to broad federal regulation and oversight extending to all of its operations by its primary federal regulator, the OCC, and by its deposit insurer, the FDIC. Such regulation covers all aspects of the banking business, including lending practices, safeguarding deposits, capital structure, transactions with affiliates, and conduct and qualifications of personnel. The Bank pays assessment fees both to the OCC and the FDIC, and the level of such assessments reflects the condition of the Bank. If the condition of the Bank were to deteriorate, the level of such assessments could increase significantly, having a material adverse effect on the Company’s financial condition and results of operations. Regulatory authorities have been granted extensive discretion in connection with their supervisory and enforcement activities which are intended to strengthen the financial condition of the banking industry, including, but not limited to, the imposition of restrictions on the operation of an institution, the classification of assets by the institution, and the adequacy of an institution’s allowance for loan and lease losses. Typically, these actions are undertaken due to violations of laws or regulations or conduct of operations in an unsafe or unsound manner. The Bank derives its lending and investment powers from the National Bank Act (“NBA”) and the OCC’s implementing regulations promulgated thereunder. Under these laws and regulations, the Bank may invest in mortgage loans secured by residential and commercial real estate, commercial and consumer loans, certain types of debt securities and certain other assets. The Bank may also invest in operating subsidiaries, bank service companies (but not service corporations generally), financial subsidiaries, and may make non-controlling investments in other entities, in each case subject to the statutory provisions of the NBA and the OCC’s regulatory requirements and limitations. In general, the Bank’s legal lending limit totals 15 percent of its capital and surplus plus an additional 10 percent of capital and surplus if the amount that exceeds the 15 percent general limit is fully secured by readily marketable collateral (together, referred to as the “combined general limit”). At September 30, 2020, the Bank was in compliance with the combined general limit. 34 The OCC announced on October 1, 2020 that its supervisory strategies for 2021 will focus on the following: (a) credit risk management, commercial and residential real estate concentration risk management, allowances for loan and lease losses, and allowances for credit losses; (b) cybersecurity and operational resiliency; (c) Bank Secrecy Act/ anti-money laundering (BSA/AML) compliance management; (d) compliance risk management associated with 2020 pandemic-related bank activities; (e) Community Reinvestment Act performance; (f) fair lending examinations and risk assessments; (g) the impact of a low-rate environment and preparation for the phase-out of the London Interbank Offering Rate (“LIBOR”); (h) proper oversight of significant third-party relationships; (i) change management over significant operational changes; and (j) payment systems products and services. Insurance of Deposit Accounts and Regulation by the FDIC The Bank is a member of the DIF, which is administered by the FDIC. Pursuant to the Dodd-Frank Act, a permanent increase in deposit insurance to $250,000 was authorized.  The coverage limit is per depositor, per insured depository institution for each account ownership category. FDIC insurance is backed by the full faith and credit of the United States government. While not the Bank's primary federal regulator, the FDIC, as insurer of the Bank's deposits, imposes deposit insurance premiums and is authorized to conduct examinations of and to require reporting by FDIC-insured institutions. It also may prohibit any FDIC-insured institution from engaging in any activity the FDIC determines by regulation or order poses a serious risk to the DIF. The FDIC also has authority to initiate enforcement actions against any FDIC-insured institution after giving its primary federal regulator the opportunity to take such action, and may seek to terminate the deposit insurance if it determines that the institution has engaged in unsafe or unsound practices or is in an unsafe or unsound condition. Finally, the FDIC may terminate deposit insurance upon a finding that the institution has engaged in unsafe or unsound practices, is in an unsafe or unsound condition to continue operations, or has violated any applicable law, regulation, rule, order, or condition imposed by the FDIC or the OCC. The FDIC imposes an assessment against all depository institutions for deposit insurance quarterly. FDIC assessment rates range from 3 to 30 basis points annually and take into account an institution’s composite CAMELS rating and other factors. Notably, the FDIC has the authority to increase an institution’s deposit insurance premium if it determines that an insured depository institution significantly relies upon brokered deposits. As of September 30, 2020, 2019 and 2018, the Bank’s deposit insurance assessment rate was 14 basis points, 14 basis points, and 9 basis points, respectively. The Bank’s deposit insurance premium expense totaled $8.4 million for 2020, $6.8 million for 2019, and $3.8 million for 2018. A significant increase in DIF insurance premiums would have an adverse effect on the operating expenses and results of operations of the Bank. The designated reserve ratio (“DRR”) of the DIF reached 1.36% as of September 30, 2018, exceeding the statutorily required 1.35% two years ahead of the deadline imposed by the Dodd-Frank Act. On June 30, 2019, the DRR reached 1.40% and the FDIC applied small bank credits to banks with less than $10 billion in assets, such as the Bank, beginning September 30, 2019. The FDIC will continue to apply small bank credits so long as the DRR is at least 1.35%. After applying small bank credits for four quarters, the FDIC will remit to banks the value of any remaining small bank credits in the next assessment period in which the DRR is at least 1.35%. Brokered Deposits The FDIC limits the ability to accept brokered deposits to those insured depository institutions that are well capitalized. Institutions that are less than well capitalized cannot accept, renew or roll over any brokered deposit unless they have applied for and been granted a waiver by the FDIC. The FDIC has defined the “national rate” for all interest-bearing deposits held by less-than-well-capitalized institutions as “a simple average of rates paid by all insured depository institutions and branches for which data are available” and has stated that its presumption is that this national rate is the prevailing rate in any market. As such, institutions that are less than well capitalized that are permitted to accept, renew or rollover brokered deposits via FDIC waiver generally may not pay an interest rate in excess of the national rate plus 75 basis points on such brokered deposits. As of September 30, 2020, the Bank categorized $2.13 billion, or 43% of its deposit liabilities, as brokered deposits. 35 The FDIC has previously published industry guidance in the form of Frequently Asked Questions with respect to the categorization of deposit liabilities as brokered deposits. The FDIC published a proposed rule to modify the “national rate” definition that would apply to insured depository institutions that are less than well-capitalized in August 2019. In addition, in December 2019 and in connection with the Regulatory Relief Act, the FDIC published proposed revisions to its regulations relating to the brokered deposits restrictions. Specifically, the FDIC proposed to (i) revise the definition of the "facilitation" prong of the "deposit broker" definition; (ii) provide that a wholly-owned operating subsidiary be eligible for the insured depository institution exception to the deposit broker definition under certain circumstances; and (iii) amend the "primary purpose" exception. As of the date of the filing of this Annual Report on Form 10-K, no final rules on either the August 2019 proposal nor the December 2019 proposals have been issued. ]Consequently, it is not possible to determine whether a final rule regarding a revised regulatory treatment of brokered deposits will be adopted or, if adopted, whether such final related regulation will have a material adverse effect on the Bank. Branching by National Banks Subject to certain limitations, federal statutes and OCC regulations permit national banks to establish branches in any state of the United States. With OCC approval, a national bank may open an interstate de novo branch in any state that permits the establishment of a branch by a bank chartered by such state, subject to applicable state law limitations. On February 29, 2020, the Company sold the Bank's Community Bank division to Central Bank, a state- chartered bank headquartered in Storm Lake, Iowa. The sale included, among other things, all of the Community Bank division's branch locations. Consequently, the Bank's only banking office open to the public is its home office in Sioux Falls, South Dakota, where it accepts deposits. No Qualified Thrift Lender Test As a national bank, the Bank is no longer required to be a qualified thrift lender (a “QTL”) or satisfy any element of the QTL test applicable to federal savings associations.  Consumer Mortgage Lending The Bureau’s ability to repay (“ATR”) rule applies to residential mortgage loan applications securing one-to-four unit dwellings and includes purchases, refinances and home equity loans for principal and second homes. Under the ATR rules, a lender may not make a residential mortgage loan unless the lender makes a reasonable and good faith determination that is based on verified, documented information at or before consummation that the borrower has a reasonable ability to repay. To determine a consumer’s reasonable ability to pay, a lender must review eight underwriting factors prescribed in the rule. Liability for violations of the ATR rule include actual damages, statutory damages, court costs, and attorneys’ fees. Additionally, the Bureau regulates “qualified mortgages” (“QMs”), which are mortgages for which there is a presumption that the lender has satisfied the ATR rules. Pursuant to the Dodd-Frank Act, QMs must have certain product-feature prerequisites and affordability underwriting requirements. Generally, to meet the QM test, the lender must calculate the monthly payments under the loan based on the highest payment that will apply in the first five years and the consumer must have a total debt-to-income ratio that is less than or equal to 43%. The QM rule provides a safe harbor for lenders that make loans that satisfy the definition of a QM and are not higher priced. With respect to higher-priced mortgage loans, there is a rebuttable presumption of compliance available to the lender with respect to compliance with the ATR rule. With respect to QMs, the Regulatory Relief Act allows insured depository institutions with less than $10 billion in assets, like the Bank, to designate certain consumer mortgage loans it originates and holds in portfolio as QMs even though such mortgage loans do not meet the ATR requirements described above. Prepaid Accounts under the Electronic Fund Transfer Act ("Regulation E") and the Truth In Lending Act ("Regulation Z") The Bureau’s “Prepaid Accounts Rule,” adopted in October 2016, enhanced the regulations applicable to prepaid products and brought them fully within Regulation E, which implements the federal Electronic Funds Transfer Act. In addition, prepaid products that have a credit component, like some of those offered in connection with an existing program manager agreement, are now regulated by Regulation Z, which implements the federal Truth in Lending Act. The rule also extended Regulation Z’s credit card rules and disclosure requirements to prepaid accounts that provide overdraft services and other credit features. These rules became effective on April 1, 2019. 36 Short-Term, Small-Dollar Installment Lending In October 2017, the OCC rescinded its guidance on deposit advance products in light of the Bureau’s pending small dollar loan rule related to payday, vehicle title and certain high cost installment loans that was issued in November 2017 (“Small Dollar Rule”). The Small Dollar Rule, however, has been the subject of further regulatory review and a court order staying compliance in connection with a legal challenge. The Bureau issued its final Small Dollar Rule on July 22, 2020, which became fully effective on October 20, 2020. Specifically, the Bureau revoked provisions that: (i) provide that it is an unfair and abusive practice for a lender to make a covered short-term or longer-term balloon-payment loan, including payday and vehicle title loans, without reasonably determining that consumers have the ability to repay those loans according to their terms; (ii) prescribe mandatory underwriting requirements for making the ability-to-repay determination; (iii) exempt certain loans from the mandatory underwriting requirements; and (iv) establish related definitions, reporting, and recordkeeping requirements. However, no lenders are required to comply until either November 19, 2020 or until the court in litigation challenging the Small Dollar Rule lifts its stay of the compliance date. Separately, in May 2018, the OCC published guidance that encourages national banks and federal savings associations to offer responsible short-term, small-dollar installment loans with terms between two and twelve months and equal amortizing payments. Pursuant to the OCC’s guidance on this issue, banks are encouraged to offer these products in a manner that is consistent with sound risk management principles and clear, documented underwriting guidelines. Further, the federal banking agencies issued interagency guidance on May 20, 2020 to encourage banks, savings associations, and credit unions to offer responsible small-dollar loans to customers for consumer and small business purposes. As of the date of the filing of this Annual Report on Form 10-K, the Bank has not determined to offer such products, although this position may change as the Bank further refines its business plan in the future. Interest Rate Risk Management The OCC requires national banks, like the Bank, to have an effective and sound interest rate risk management program, including appropriate measurement and reporting, robust and meaningful stress testing, assumption development reflecting the institution’s experience, and comprehensive model valuations. According to OCC guidance, interest rate risk exposure is supposed to be managed using processes and systems commensurate with their earnings and capital levels; complexity; business model; risk profile; and scope of operations.  Standards for Safety and Soundness The federal banking agencies have adopted the Interagency Guidelines Establishing Standards for Safety and Soundness. The guidelines establish certain safety and soundness standards for all depository institutions. The operational and managerial standards in the guidelines generally relate to the following: (1) internal controls and information systems; (2) internal audit systems; (3) loan documentation; (4) credit underwriting; (5) interest rate exposure; (6) asset growth; (7) compensation, fees and benefits; (8) asset quality; and (9) earnings. Failure to meet the standards in the guidelines could result in a request by the OCC to the Bank to provide a written compliance plan to demonstrate its efforts to come into compliance with such guidelines. Anti-Money Laundering (“AML”) Laws and Regulations AML and financial transparency laws and regulations, including the Bank Secrecy Act and the U.S. Patriot Act of 2001, impose strict standards for gathering and verifying customer information in order to ensure funds or other assets are not being placed in U.S. financial institutions to facilitate terrorist financing and laundering of funds. Applicable laws require financial institutions to have AML programs in place and require the federal banking agencies to consider a holding company’s effectiveness in combating money laundering when ruling on certain merger or acquisition applications. In addition, failure to comply with these requirements could lead to significant fines and penalties or the imposition of corrective orders. Customer Identification Programs for Holders of Prepaid Cards The federal banking agencies, including the OCC and the FRB, issued guidance in 2016 that extends the requirements of the Customer Identification Program required by Section 326 of the USA Patriot Act to prepaid accounts where the cardholder has either the (i) ability to reload funds, or (ii) access to credit or overdraft features. If either of these features is present, the issuer must verify the identity of the named account holder. 37 Privacy The Bank is required by federal statutes and regulations to disclose its privacy policies to its customers. The Bank is also required to appropriately safeguard its customers’ personal information. In addition, certain state laws could potentially impact the Bank’s operations, including those related to applicable notification requirements when unauthorized access to customers’ nonpublic personal information has occurred. Examination Guidance for Third-Party Lending On July 29, 2016, the FDIC issued revised examination guidance related to third-party lending relationships (e.g., lending arrangements that rely on a third party to perform a significant aspect of the lending process). Similar to guidance published by the OCC in 2013, this guidance generally requires that financial institutions, including the Bank, ensure that risks related to such third-party lending relationships are evaluated, including the type of lending activity, the complexity of the lending program, the projected and realized volume created by the relationship, and the number of third-party lending relationships the institution has in place. Unclaimed Property Laws Unclaimed property (escheatment) laws vary by state but generally require holders of customer property (including money) to turn over such property to the applicable state after holding the property for the statutorily prescribed period of time. These laws are not uniform and impose varying requirements on entities, like the Bank, which may hold funds that are required to be escheated to the applicable states. Assessments The Dodd-Frank Act provides that, in establishing the amount of an assessment, the Comptroller of the Currency may consider the nature and scope of the activities of the entity, the amount and type of assets it holds, the financial and managerial condition of the entity and any other factor that is appropriate. The assessments are paid to the OCC on a semi-annual basis. During the fiscal year ended September 30, 2020, the Bank paid assessments (standard assessments) of $868,852 to the OCC. Regulatory Capital Requirements The regulatory capital rules applicable to the Company and the Bank (the “Capital Rules”) identify three components of regulatory capital: (i) common equity tier 1 capital (“CET1 Capital”), (ii) additional tier 1 capital, and (iii) tier 2 capital. Tier 1 capital is the sum of CET1 Capital and additional tier 1 capital instruments meeting certain requirements. Total capital is the sum of tier 1 capital and tier 2 capital. CET1 Capital, tier 1 capital, and total capital serve as the numerators for three prescribed regulatory capital ratios. Risk-weighted assets, calculated using the standardized approach in the Capital Rules for the Company and the Bank, provide the denominator for such ratios. There is also a leverage ratio that compares tier 1 capital to average total assets. Failure by the Company or the Bank to meet minimum capital requirements set by the Capital Rules could result in certain mandatory and/or discretionary disciplinary actions by their regulators that could have a material adverse effect on their business and their consolidated financial position. Under the capital requirements and the regulatory framework for prompt corrective action (discussed below), the Company and the Bank must meet specific capital guidelines that involve quantitative measures of the Company's and the Bank’s assets, liabilities and certain off- balance-sheet items as calculated under regulatory accounting practices. The Company’s and the Bank’s capital amounts and classifications are also subject to qualitative judgments by regulators about components, risk weightings and other factors. The Company and the Bank are required to maintain a capital conservation buffer of 2.5% above the minimum risk- based capital requirements in order to avoid certain limitations on capital distributions, stock repurchases and discretionary bonus payments to executive officers. The capital conservation buffer is exclusively composed of CET1 Capital and applies to each of the three risk-based capital ratios (but not the leverage ratio). The Capital Rules provide for a number of deductions from and adjustments to CET1 Capital. These include, for example, the requirement that deferred tax assets arising from temporary differences that could not be realized through net operating loss carrybacks and significant investments in non-consolidated financial entities be deducted from CET1 Capital to the extent that any one such category exceeds 10% of CET1 Capital or all such items, in the aggregate, exceed 15% of CET1 Capital. The Capital Rules prescribe a standardized approach for risk weightings for a large and risk-sensitive number of categories, depending on the nature of the assets, generally ranging from 0% for U.S. government and agency securities to 600% for certain equity exposures, and resulting in high-risk weights for a variety of asset classes. 38 As of September 30, 2020, the Bank exceeded all of its regulatory capital requirements and was designated as “well capitalized” under federal guidelines. Recent Developments Related to Capital Rules There have been several developments which are intended to reduce the regulatory capital burden on smaller, less complex banking organizations like the Company and the Bank. The effect that these developments will have on the Company and the Bank is currently uncertain. In July 2019, the federal banking agencies finalized a rule intended to simplify and clarify a number of the more complex aspects of existing regulatory capital rules. Specifically, the rule simplifies the capital treatment for mortgage servicing assets, certain deferred tax assets, investments in the capital instruments of unconsolidated financial institutions, and minority interest. The final rule also allows bank holding companies to redeem common stock without prior approval unless otherwise required. The final rule became effective April 1, 2020 for the amendments to simplify capital rules, and October 1, 2019 for revisions to the pre-approval requirements for the redemption of common stock and other technical amendments. The Bank did not elect to implement the relief provided under the simplification rule. On November 21, 2018, the FDIC, the OCC, and the FRB jointly issued a proposed rule required by the Regulatory Relief Act that would permit qualifying banks that have less than $10 billion in consolidated assets to elect to be subject to a 9% leverage ratio that would be applied using less complex leverage calculations (referred to as the “community bank leverage ratio” or “CBLR”). Under the proposed rule, banks that opt into the CBLR framework and maintain a CBLR of greater than 9% would not be subject to other risk-based and leverage capital requirements and would be deemed to have met the well capitalized ratio requirements. The rule was adopted in September 2019. The Bank continues to assess the potential impact of opting in to this election as part of its ongoing capital management and planning processes. Prompt Corrective Action ("PCA") Federal banking agencies are authorized and, under certain circumstances, required to take certain actions against banks that fail to meet their minimum capital requirements expressed in terms of a total risk-based capital ratio, a Tier 1 risk-based capital ratio, a CET1 ratio, and a leverage ratio (as identified in the tables above). Well capitalized banks may not make a capital distribution or pay management fees if the bank would be undercapitalized after making such distributions or paying such fees. Adequately capitalized banks, in general, cannot pay dividends or make any capital contributions that would leave them undercapitalized; they cannot pay a management fee to a controlling person if, after paying the fee, they would be undercapitalized; and they cannot accept, renew or roll over any brokered deposit unless they have applied for and been granted a waiver by the FDIC. The activities of an “undercapitalized,” “significantly undercapitalized” or “critically undercapitalized” bank are further restricted. Any such bank must submit a capital restoration plan that is guaranteed by each company that controls the Bank, and such company must provide appropriate assurances of performance. Until such plan is approved, the bank may not increase its assets, acquire another institution, establish a branch or engage in any new activities, and generally may not make capital distributions. The federal banking agencies are authorized to impose additional restrictions, discussed below, that are applicable to significantly undercapitalized institutions. The imposition of any action taken by the OCC against the Bank in connection with the agency’s PCA authority would likely have a substantial adverse effect on it and on the Company’s operations and profitability. This is especially true if the Bank were to no longer be deemed to be well capitalized and, therefore, subject to limitations on its ability to accept, renew or roll over brokered deposits absent a waiver from the FDIC. The Company's stockholders are not entitled to preemptive rights and, therefore, if the Company is directed by its regulators to issue additional shares of common stock, such issuance may result in dilution to the Company's existing stockholders. Institutions in Troubled Condition Certain events, including entering into a formal written agreement with a bank’s regulator that requires action to improve the bank’s financial condition, or being informed by the regulator that the bank is in troubled condition, will automatically result in limitations on so-called “golden parachute” agreements pursuant to Section 18(K) of the FDIA. In addition, organizations that are not in compliance with minimum capital requirements, or are otherwise in a troubled condition, must give 90 days’ written notice to the OCC before appointing a Director or Senior Executive Officer, pursuant to the OCC’s regulations. 39 Civil Money Penalties The OCC has the authority to assess civil money penalties (“CMPs”) against any national bank, federal savings bank or any of their institution-affiliated parties (“IAPs”). In addition, the OCC has the authority to assess CMPs against bank service companies and service providers. CMPs may encourage an affected party to correct violations, unsafe or unsound practices or breaches of fiduciary duty. CMPs are also intended to serve as a deterrent to future violations of law, regulations, orders and other conditions. Limitations on Dividends and Other Capital Distributions The NBA and related federal regulations govern the permissibility of dividends and capital distributions by a national bank. As a national bank, the Bank’s board of directors may not declare, and the Bank may not pay, any dividend in an amount greater than the sum of current period net income and retained earnings. A distribution in excess of that amount is a reduction in permanent capital, and the Bank would need to follow the applicable procedures set forth in OCC regulations and guidance. Further, the Bank’s board of directors may not declare a dividend if paying the dividend would result in the Bank being undercapitalized under the OCC’s PCA rule. The Bank also must obtain prior approval from the OCC to pay a cash dividend if the dividend would exceed the sum of current period net income and retained earnings from the past two years, after deducting the following transactions during that period: (i) any dividends previously declared, (ii) extraordinary transfers required by the OCC, and (iii) payments made for the retirement of preferred stock. This calculation is performed on a rolling basis as described in the OCC’s earnings limitation regulations. The Bank paid cash dividends in the amount of $118.0 million to the Company during fiscal 2020, to be used to fund share repurchases under the common stock share repurchase program that was authorized by the Company's Board of Directors during the fiscal 2020 first quarter. The program authorized the Company to repurchase up to 7,500,000 shares of the Company's outstanding common stock through December 31, 2022. Effective in March 2020, the Company suspended its share repurchase activity due to the COVID-19 pandemic and related economic uncertainty. The Company resumed its share repurchase activity in September 2020. As part of its capital planning, the Company will continue to regularly assess its needs for dividends from the Bank in order to fund future share repurchases and dividends to the Company's stockholders as needed. Transactions with Affiliates The Bank must comply with Sections 23A and 23B of the Federal Reserve Act relative to transactions with “affiliates,” generally defined to mean any company that controls or is under common control with the institution (as such, The Company is an affiliate of the Bank for these purposes). Transactions between an institution or its subsidiaries and its affiliates are required to be on terms as favorable to the Bank as terms prevailing at the time for transactions with non-affiliates. Certain transactions, such as loans to an affiliate, are restricted to a percentage of the institutions’ capital (e.g., the aggregate amount of covered transactions with any individual affiliate is limited to 10% of the capital and surplus of the institution; the aggregate amount of covered transactions with all affiliates is limited to 20% of the institution’s capital and surplus). Community Reinvestment Act (“CRA”) Under the CRA, the Bank is evaluated periodically by its primary federal banking regulator to determine if it is meeting its continuing and affirmative obligations consistent with its safe and sound operation, to help meet the credit needs of its assessment areas, including low- and moderate-income neighborhoods. CRA ratings can also impact an insured depository institution’s ability to engage in certain activities as CRA performance is considered in connection with certain applications by depository institutions and their holding companies, including merger applications, charter applications, and applications to acquire assets or assume liabilities. The Bank received an “Outstanding” rating during its most recent Performance Evaluation dated February 3, 2020. Federal Home Loan Bank System The Bank is a member of the Federal Home Loan Bank (“FHLB”) system through the FHLB of Des Moines, one of 11 regional FHLBs that administer the home financing credit function that is subject to regulation and supervision by the Federal Housing Finance Agency. All advances from the FHLB are required to be fully secured by sufficient collateral as determined by the FHLB. In addition, all long-term advances must be used for residential home financing. As a member of the FHLB system, the Bank is required to purchase and maintain activity-based capital stock in the FHLB in the amount specified by the applicable FHLB's capital plan. At September 30, 2020, the Bank had in the aggregate $7.5 million in FHLB stock, which was in compliance with the FHLB of Des Moines' requirement. For the fiscal year ended September 30, 2020, dividends paid by the FHLB to the Bank totaled $0.8 million. 40 Other Regulation The Bank is also subject to a variety of other regulations with respect to its business operations including, but not limited to, the Truth in Lending Act, the Truth in Savings Act, the Consumer Leasing Act, the Equal Credit Opportunity Act, the Electronic Funds Transfer Act, the Military Lending Act, the Servicemembers’ Civil Relief Act, the Fair Housing Act, the Home Mortgage Disclosure Act, the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, the Controlling the Assault of Non-Solicited Pornography and Marketing Act, and the Fair Credit Reporting Act. It is possible that additional rulemaking could require significant revisions to the regulations under which the Bank operates and is supervised. Any change in such laws and regulations or interpretations thereof negatively impacting the Bank's or the Company's current operations, whether by the OCC, the FDIC, the Bureau, the FRB or through legislation, could have a material adverse impact on the Bank and its operations and on the Company and its stockholders. Holding Company Regulation and Supervision The Company is subject to examination, supervision, and certain reporting requirements by the Federal Reserve, which has responsibility for the primary regulation and supervision of all BHCs, including the Company, under the Bank Holding Company Act (“BHCA”). The Federal Reserve also has supervisory authority over any nonbank subsidiary of a BHC that is not functionally regulated by another federal or state regulator, such as a leasing subsidiary. Through the supervisory process, the Federal Reserve ensures that BHCs, like the Company, comply with law and regulation and are operated in a manner that is consistent with safe and sound banking practices. The Federal Reserve supervises BHCs pursuant to Regulation Y (12 C.F.R. Part 225) and a supervisory program that seeks to ensure that BHCs comply with rules and regulations and that they operate in a safe and sound manner. As a BHC that has elected to become a FHC, the Company may engage in any activity, or acquire and retain the shares of a company engaged in any activity, that is either (i) financial in nature or incidental to such financial activity (as determined by the Federal Reserve in consultation with the Secretary of the Treasury) or (ii) complementary to a financial activity, and that does not pose a substantial risk to the safety and soundness of depository institutions or the financial system (as solely determined by the Federal Reserve). Activities that are financial in nature include securities underwriting and dealing, insurance underwriting, and making merchant banking investments. Acquisitions Federal law prohibits a BHC, including the Company, directly or indirectly, from: (a) acquiring control (as defined under Regulation Y) of another bank (or a holding company parent) without prior Federal Reserve approval; or (b) through merger, consolidation or purchase of assets, acquiring another bank or a holding company thereof, or acquiring all or substantially all of the assets of such institution (or a holding company), without prior Federal Reserve approval. In evaluating applications by BHCs to acquire other holding companies and banks, the Federal Reserve must consider the financial and managerial resources and future prospects of the company and institution involved, the effect of the acquisition on the risk to the DIF, the convenience and needs of the community and competitive factors. Change in Bank Control Federal law and regulation set forth the types of transactions that require prior notice under the Change in Bank Control Act (“CIBCA”). Pursuant to CIBCA and Regulation Y, any person (acting directly or indirectly) that seeks to acquire control of a bank or its holding company must provide prior notice to the Federal Reserve. A “person” includes an individual, bank, corporation, partnership, trust, association, joint venture, pool, syndicate, sole proprietorship, unincorporated organization, or any other form of entity. A person acquires "control" of a banking organization whenever the person acquires ownership, control, or the power to vote 25 percent or more of any class of voting securities of the institution. The applicable regulations also provide for certain other "rebuttable" presumptions of control. In April 2020, the Federal Reserve adopted a final rule to revise its regulations related to determinations of whether a company has the ability to exercise a controlling influence over another company for purposes of the BHCA. The final rule expands and codifies the presumptions for use in such determinations. By codifying the presumptions, the final rule provides greater transparency on the types of relationships that the Federal Reserve generally views as supporting a facts-and-circumstances determination that one company controls another company. The Federal Reserve’s final rule applies to questions of control under the BHCA, but does not extend to CIBCA. 41   Source of Strength and Capital Requirements The Dodd-Frank Act requires all companies, including BHCs, that directly or indirectly control an insured depository institution to serve as a source of financial and managerial strength to its subsidiary depository institutions and to maintain adequate resources to support such institutions; to date, however, specific regulations implementing this requirement have not been published. As an BHC, the Company is also subject to the same regulatory capital requirements as the Bank. Examination In 2019, the Federal Reserve published finalized guidance with respect to inspection frequency and scope for BHCs with less than $10 billion in assets. According to the Federal Reserve, with respect to institutions with less than $10 billion in assets (such as the Company), the determination of whether a holding company is "complex" versus "noncomplex" is made at least annually on a case-by-case basis taking into account and weighing a number of considerations, such as: the size and structure of the holding company; the extent of intercompany transactions between insured depository institution subsidiaries and the holding company or uninsured subsidiaries of the holding company; the nature and scale of any non-bank activities; and the degree of leverage of the holding company, including the extent of its debt outstanding to the public. In addition, on June 23, 2020, the federal banking agencies released guidance to promote consistency in the supervision and examination of financial institutions affected by the COVID-19 pandemic. The Federal Reserve and OCC will continue to assess institutions in accordance with existing policies and procedures. However, in conducting their supervisory assessment, federal banking examiners will consider whether institution management has managed risk appropriately, including taking appropriate actions in response to stress caused by COVID-19-related impacts. The interagency guidance instructs examiners to consider the unique, evolving, and potential long-term nature of the issues confronting institutions and to exercise appropriate flexibility in their supervisory response. Dividends In 2009, the Federal Reserve released a supervisory letter entitled Applying Supervisory Guidance and Regulations on the Payment of Dividends, Stock Redemptions and Stock Repurchases at Bank Holding Companies. This letter generally sets forth principles describing when a BHC must consult, provide notice, or seek approval from the FRB prior to a capital distribution including the payment of dividends, stock redemptions, or stock repurchases. According to FRB staff, the FRBs are likely to require holding companies to eliminate, defer or reduce dividends if these payments are not fully covered by the net income available to shareholders for the past four quarters, earnings retention is not consistent with capital needs or the holding company will not meet or is in danger of not meeting minimum regulatory capital adequacy ratios. In addition, on June 25, 2020, the Federal Reserve announced several capital assessment and related actions following its stress tests and sensitivity analyses to ensure large banks remain resilient despite the economic uncertainty related to the on-going COVID-19 pandemic. Starting in the third quarter of 2020, the Federal Reserve is requiring large banks to preserve capital by suspending share repurchases, capping dividend payments, and limiting dividends based on recent income. The Federal Reserve is also requiring banks to re-evaluate their longer-term capital plans. Although these measures do not apply to the Company, the Company is monitoring the Federal Reserve’s evolving supervisory and regulatory responses to the COVID-19 pandemic in the event that similar supervisory expectations are imposed on banks with less than $10 billion in assets. Management In August 2017, the Federal Reserve published proposed guidance related to supervisory expectations for boards of directors of BHCs. The proposal seeks to clarify supervisory expectations of boards and distinguish the roles held by senior management to allow boards to focus on fulfilling their core responsibilities. As of the date of the filing of this Annual Report on Form 10-K, no final guidance has yet been published. Additional Regulatory Matters The Company is subject to oversight by the SEC, NASDAQ and various state securities regulators. In the normal course of business, the Company has received requests for information from these regulators. Such requests have been considered routine and incidental to the Company’s operations. 42 Federal and State Taxation Meta and its subsidiaries file a consolidated federal income tax return and various consolidated state income tax returns. Additionally, Meta or its subsidiaries file separate company income tax returns in states where required. All returns are filed on a fiscal year basis using the accrual method of accounting. The Company monitors relevant tax authorities and changes its estimate of accrued income tax due to changes in income or franchise tax laws and their interpretation by the courts and regulatory authorities. Competition The Company operates in competitive markets for each of the different financial sectors in which it engages in business: payments, commercial finance, tax services and consumer lending. Competitors include a wide range of regional and national banks and financial services companies located both in the Company's market areas and across the nation. The Company’s payments division serves customers nationally and also faces strong competition from large commercial banks and specialty providers of electronic payments processing and servicing, including prepaid, debit and credit card issuers, Automated Clearing House (“ACH”) processors and ATM network sponsors. Many of these national players are aggressive competitors, leveraging relationships and economies of scale. As part of its national lending operations, the Company also faces strong competition from non-bank commercial finance companies, leasing companies, factoring companies, insurance premium finance companies, consumer finance and others on a nationwide basis. In addition, the Company’s tax return processing services division competes nationwide with financial institutions that offer similar processing technologies and capabilities. Human Capital Resources In order to continue to deliver on our mission of financial inclusion for all, it is crucial that we attract and retain talent who desire to enable financial equality through delivery of capable solutions, thoughtful innovation and equitable consumer options in the markets that we serve. To facilitate talent attraction and retention, we strive to make MetaBank an inclusive, safe and healthy workplace, with opportunities for our employees to grow and develop in their careers, supported by strong compensation, benefits, health and welfare programs. Employee Profile As of September 30, 2020, we had approximately 1,015 full time equivalent employees in locations across the United States. This represents a decrease of 171 employees or 14.42% from September 30, 2019 due primarily to the sale of the Community Bank division in February of 2020 in which employees aligned with our community bank operations and support transitioned to the acquirer of the Community Bank division, Central Bank. As of September 30, 2020, approximately 56.6% of our current workforce is female, 43.4% male, and our average tenure is 6.07 years, an increase of 5.93% from an average tenure of 5.73 years as of September 30, 2019. Total Rewards As part of our compensation philosophy, we believe that we must offer and maintain market competitive total rewards programs for our employees in order to attract and retain superior talent. In addition to healthy base wages, additional programs include annual bonus opportunities, a Company augmented Employee Stock Ownership Plan, Company matched 401(k) Plan, healthcare and insurance benefits, health savings and flexible spending accounts, paid time off, family leave, family care resources, flexible work schedules, adoption assistance, and employee assistance programs. 43 Health and Safety The success of our business is fundamentally connected to the well-being of our people. Accordingly, we are committed to the health, safety and wellness of our employees. We provide our employees and their families with access to a variety of flexible and convenient health and welfare programs, including benefits that support their physical and mental health by providing tools and resources to help them improve or maintain their health status; and that offer choice where possible so they can customize their benefits to meet their needs and the needs of their families. In response to the COVID-19 pandemic, we implemented significant operating environment changes that we determined were in the best interest of our employees, as well as the communities in which we operate, and which comply with government regulations. This includes having the vast majority of our employees work from home, while implementing additional safety measures for employees continuing critical on-site work. Talent A core tenet of our talent system is to both develop talent from within and supplement with external hires. This approach has yielded loyalty and commitment in our employee base which in turn grows our business, our products, and our customers, while adding new employees and external ideas supports a continuous improvement mindset and our goals of a diverse and inclusive workforce. We believe that our average tenure — 6.07 years as of the end of the fiscal year 2020 — reflects the engagement of our employees in this core talent system tenet. Our talent acquisition team uses internal and external resources to recruit highly skilled and talented workers across the US, and we encourage employee referrals for open positions. Our Performance Management framework includes monthly business and functional reviews and one on one, quarterly, forward looking, goal and employee development discussions, followed by annual opportunities for pay differentiation via overall performance distinction. We strive to promote inclusion through our stated Company values and behaviors. With the support of our Board of Directors, we continue to explore additional diversity, equity, inclusion and belonging efforts via our three pillars of inclusion: candidates, employees, and marketplace. Our ongoing diversity and inclusion initiatives support our goal that everyone throughout the Company is engaged in creating an inclusive workplace, and we are focused on sourcing and hiring with fairness and equitable approaches, creating an environment where all of our employees can develop and thrive, and engaging and influencing suppliers, partners and associations in our marketplace. Available Information The Company’s website address is www.metafinancialgroup.com. The Company makes available, through a link with the SEC’s EDGAR database, free of charge, its annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Exchange Act, and statements of ownership on Forms 3, 4, and 5. Investors are encouraged to access these reports and other information about our business on our website. The information found on the Company’s website is not incorporated by reference in this or any other report the Company files or furnishes to the SEC. The Company also will provide copies of its Annual Report on Form 10-K, free of charge, upon written request to Brittany Kelley Elsasser, Director of Investor Relations, at the Company’s address. Also posted on the Company's website, among other things, are the charters of committees of the Board of Directors, as well as the Company's and the Bank's Codes of Ethics. 44 Item 1A. Risk Factors We are subject to various risks, including those described below that, individually or in the aggregate, could cause our actual results to differ materially from expected or historical results.  Our business could be harmed, perhaps materially, by any of these risks, as well as other risks that we have not identified, whether due to such risks not presently being known to us, because we do not currently believe such risks to be material, or otherwise. The trading price of our common stock could decline due to any of these risks, and you may lose all or part of your investment. The risks discussed below also include forward-looking statements, and actual results and events may differ substantially from those discussed or highlighted in these forward-looking statements. In assessing these risks, you should also refer to the other information contained in this Annual Report on Form 10-K, including the Company’s financial statements and related notes. Before making an investment decision with respect to any of our securities, you should carefully consider the following risks and uncertainties described below and elsewhere in this Annual Report on Form 10-K. See “Forward-Looking Statements.” Risks Related to Our Industry and Business Our framework for managing risk, including our underwriting practices, may not prevent future losses. We have established processes and procedures intended to identify, measure, monitor, report, and analyze the types of risk to which we are subject, including liquidity risk, credit risk, market risk, interest rate risk, operational risk, legal and compliance risk, and reputational risk, among others. However, as with any risk management framework, there are inherent limitations to our risk management strategies, as there may exist, or develop in the future, risks that we have not appropriately anticipated or identified. For example, if our underwriting practices or criteria fail to adequately identify, price, and mitigate credit risks, such as risks related to continued economic disruption caused by the COVID-19 pandemic and the risk in our tax refund advance loan portfolio that the IRS or the relevant state revenue department does not pay our customer's tax refund in full or the risk that any of our EROs will facilitate or engage in malfeasance or offer the Bank's products and services in a manner that does not comply with applicable law or contractual representations, warranties and covenants, it is possible that losses in our loan portfolio will exceed the amounts the Bank has set aside for loss reserves and result in reduced interest income and increased provision for loan losses, which could have an adverse effect on our financial condition and results of operations. Any resulting deterioration in our loan portfolio could also cause a decrease in our capital, which would make it more difficult to maintain regulatory capital compliance. Further, risk mitigation techniques and the judgments that accompany their application cannot anticipate every economic and financial outcome or the specific circumstances and timing of such outcomes, which may result in the Bank or any of its divisions incurring unexpected losses. We are subject to credit risk in connection with our lending and leasing activities, and our financial condition and results of operations may be negatively impacted by factors that adversely affect our borrowers. We, through the Bank and its divisions, originate various types of loans and leases, and our financial condition and results of operations are affected by the ability of borrowers to repay their loans or leases in a timely manner. Borrowers may be unable to repay their loans due to various factors, some of which are outside of their control. For example, the ability of borrowers to repay their agricultural loans with the Bank depends upon the successful operation of the borrower's business, which is greatly dependent upon factors such as the weather, commodity prices, and interest rates, among others. Similarly, borrowers under our commercial loans and related financing products (typically, small- to medium-sized businesses) may be may be more susceptible to even mild or moderate economic declines than larger commercial borrowers, which may subject the Bank and, ultimately, us, to a higher risk of loan loss. Many borrowers have been negatively impacted by the COVID-19 pandemic and related economic consequences, and may continue to be similarly or more severely affected in the future. The risk of non-payment by borrowers is assessed through our underwriting processes and other risk management practices, which may not be able to fully identify, price and mitigate such risk. See "Our framework for managing risk, including our underwriting practices, may not prevent future losses." Despite those efforts, we do and will experience loan and lease losses, and our financial condition and results of operations will be adversely affected by those loan and lease losses. 45   If our actual loan and lease losses exceed our allowance for loan and lease losses, our net income will decrease. We make various assumptions and subjective judgments about the collectability of our loan and lease portfolio, including the creditworthiness of our borrowers and the value of the real estate and other assets serving as collateral for the repayment of our loans and leases, which are subject to change. Despite our underwriting and monitoring practices, our loan and lease customers may not repay their loans and leases according to their terms, and the collateral securing the payment of these loans and leases may be insufficient to pay any remaining loan and lease balance. We may experience significant loan and lease losses due to nonpayment by our borrowers, which could have a material adverse effect on our overall financial condition and results of operation, as well as the value of our common stock. Because we must use assumptions to establish our allowance for loan and lease losses, the current allowance for loan and lease losses may not be sufficient to cover actual loan and lease losses, and increases in the allowance, which may be significant, may be necessary. In addition, federal and state regulators periodically review our allowance for loan and lease losses and may require us to increase our provision for loan and lease losses or recognize loan charge-offs. Our allowance for loan and lease losses has been negatively impacted by the economic consequences of the COVID-19 pandemic and a worsening or prolonged continuation of such unfavorable economic conditions could further impact our allowance. Material additions to our allowance would materially decrease our net income. We cannot provide any assurance that our monitoring procedures and policies will reduce certain lending risks or that our allowance for loan and lease losses will be adequate to cover actual losses. Further, a new method of determining loan and lease loss allowances, which was effective for the Company on October 1, 2020, could impact future profitability. See Note 1 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K, for further details on this accounting pronouncement. Our investments in certain tax-advantaged projects may not generate returns as anticipated and may have an adverse impact on our results of operations. We invest in certain tax-advantaged investments that support renewable energy resources. Our investments in these projects are designed to generate a return in part through the realization of federal and state income tax credits, and other tax benefits, over specified time periods. We are subject to the risk that previously recorded tax credits, which remain subject to recapture by taxing authorities based on compliance features required to be met at the project level, may fail to meet certain government compliance requirements and may not be able to be realized. The risk of not being able to realize, or of subsequently incurring a recapture of, the tax credits and other tax benefits depends on various factors, some of which are outside of our control, including changes in the applicable tax code, as well as the continued economic viability of the project and project operator. Further, while we engage in due diligence review both prior to the initial investment and on an ongoing basis, our due diligence review may not identify relevant issues or risks that may adversely impact our ability to realize these tax credits or other tax benefits. The possible inability to realize these tax credits and other tax benefits may have a negative impact on our financial results. Through our Crestmark division, we engage in equipment leasing activities; the residual value of leased equipment at the time of its disposition may be less than forecasted at the time we entered into the lease. The market value of any given piece of leased equipment could be less than its depreciated value at the time it is sold due to various factors, including factors beyond our control. The market value of used leased equipment depends on several factors, including: • • • • • the market price for new equipment that is similar; the age and condition of the leased equipment at the time it is sold; the supply of and demand for similar used equipment on the market; technological advances relating to the leased equipment or similar equipment; and economic conditions in the specific business or industry in which the equipment is used, as well as broader regional or national economic conditions. We include in income from operations the difference between the sales price and the depreciated value of an item of leased equipment sold. Changes in our assumptions regarding depreciation could change our depreciation expense, as well as the gain or loss realized upon disposal of leased equipment. If we sell our used leased equipment at prices significantly below our projections or in lesser quantities than we anticipated at the time we entered into the lease, our results of operations and cash flows may be negatively impacted. 46 Changes in interest rates could adversely affect our results of operations and financial condition. Our earnings depend substantially on our interest rate spread, which is the difference between (i) the rates we earn on loans, securities, and other earning assets, and (ii) the interest rates we pay on deposits and other borrowings. These rates are highly sensitive to many factors beyond our control, including general economic conditions and the policies of various governmental and regulatory authorities. As market interest rates rise, we experience competitive pressures to increase the rates we pay on deposits, which may decrease our net interest income. Conversely, if interest rates fall, yields on loans and investments may fall. The Bank monitors its interest rate risk exposure; however, the Bank can provide no assurance that its efforts will appropriately protect the Bank in the future from interest rate risk exposure. For additional information, see Part II, Item 7A, "Quantitative and Qualitative Disclosures About Market Risk." We operate in an extremely competitive market, and our business will suffer if we are unable to compete effectively. We encounter significant competition in all of our market areas and national business lines from other commercial banks, savings and loan associations, credit unions, mortgage banking firms, consumer finance companies, securities brokerage firms, insurance companies, money market mutual funds and other financial intermediaries. Some of our and the Bank's competitors have substantially greater resources and lending limits, may be subject to less regulation than we are, and may offer services that we do not or cannot provide. Our profitability depends upon both our ability to compete successfully in our market areas and the Bank's and the divisions' ability to compete in their various business markets. For example, the Crestmark division competes for loans, leases, and other financial services with numerous national and regional banks, thrifts, credit unions, and other financial institutions, as well as other entities that provide financial services, including specialty lenders, securities firms, and mutual funds. Certain larger commercial financing companies do not currently focus their marketing efforts on smaller commercial companies; however, any shift in focus by such larger financing companies may further fragment existing market share in this commercial finance industry. Moreover, some of the financial institutions and financial service organizations with which the Crestmark division competes are not subject to the same degree of regulation as the Crestmark division and the Bank. Many of the Crestmark division's competitors have been in business for many years, have established customer bases, are larger and may offer other services that neither the Crestmark division nor the Bank do. Several banking institutions have adopted business strategies similar to ours, particularly with respect to the MPS division. This competition, and competition in any of the Bank's other divisions, may increase our costs, reduce our revenues or revenue growth, or make it difficult for us to compete effectively in obtaining additional customer relationships. Our business could suffer if there is a decline in the use of prepaid cards or there are adverse developments with respect to the prepaid financial services industry in general. As the prepaid financial services industry evolves, consumers may find prepaid financial services to be less attractive than other financial services. Consumers might not use prepaid financial services for any number of reasons. For example, negative publicity surrounding us or other prepaid financial service providers could impact MPS's business and prospects for growth to the extent it adversely impacts the perception of prepaid financial services. If consumers do not continue or increase their usage of prepaid cards, MPS's operating revenues may remain at current levels or decline. Growth of prepaid financial services as an electronic payment mechanism may not occur or may occur more slowly than estimated. If there is a shift in the mix of payment forms used by consumers (i.e., cash, credit cards, traditional debit cards and prepaid cards) away from products and services offered by MPS, such a shift could have a material adverse effect on our financial condition and results of operations. 47 We are dependent upon relationships with various third parties with respect to our operations, and our ability to maintain such relationships and the ability of such third parties to perform in accordance with the applicable agreements, could adversely affect our business. The Bank has entered into numerous arrangements with third parties with respect to the operations of its business, as described in Part I, Item 1 "Business." Upon the expiration of the then-current term, any such agreements may not be renewed by the third party or may be renewed on terms less favorable to the Bank. In some cases, such agreements may permit the third party to unilaterally prescribe certain business practices and procedures with respect to the Bank and its divisions (as is the case under agreements between MPS and Discover, MasterCard, Visa and other card networks) or terminate the agreement early under certain circumstances (as is the case under our program management agreement with EFS with respect to certain H&R Block financial services if the Bank should lose its exemption from the “Durbin Amendment”). To the extent any agreement with a service provider is terminated, we may not be able to secure alternate service providers, and, even if we do, the terms with alternate providers may not be as favorable as those currently in place. In addition, were we to lose any of our significant third- party providers, including in our tax refund-related business in which we have a limited number of partners, it could cause a material disruption in our ability to service our customers, which also could have an adverse material impact on the Bank, its divisions and, ultimately, us. Moreover, significant disruptions in our ability to provide services could negatively affect the perception of our business, which could result in a loss of confidence and other adverse effects on our business. In addition, if any of our counterparties is unable to or otherwise does not fulfill (or does not timely fulfill) its obligations to us for any reason (including, but not limited to, bankruptcy, computer or other technological interruptions or failures, personnel loss, negative regulatory actions, or acts of God) or engages in fraud or other misconduct during the course of such relationship, we may need to seek alternative third party service providers, or discontinue certain products or programs in their entirety. We have experienced, and expect to continue to experience, situations where we have been held directly or indirectly responsible, or were otherwise subject to liability, for the inability of our third party service providers to perform services for our customers on a timely basis or at all or for actions of third parties undertaken on behalf of the Bank or otherwise in connection with the Bank's arrangement with such third parties. Any such responsibility or liability in the future may have a material adverse effect on our business, including the operations of the Bank and its divisions, and financial results. In any event, our agreements with third-parties could come under scrutiny by our regulators, and our regulators could raise an issue with, or object to, any term or provision in such an agreement or any action taken by such third party vis-à-vis the Bank's operations or customers, resulting in a material adverse effect to us including, but not limited to, the imposition of fines and/or penalties and the material restructuring or termination of such agreement. Moreover, if our regulators examine our third-party service providers and find questionable or illegal acts or practices, our regulators could require us to restructure or terminate our agreements with such providers. Additionally, although our network of tax preparation partners is expansive, it is possible that our EROs may choose to offer tax-related products of other companies that provide products and services similar to the Bank's if such other companies offer superior pricing or for other competitive reasons. We derive a significant percentage of our deposits, total assets and income from deposit accounts that we generate through MPS' customer relationships, of which five program manager relationships are particularly significant to our operations. We derive a significant percentage of our deposits, total assets and income from deposit accounts we generate through program manager relationships between third parties and MPS. Deposits related to our top five program managers (each, a significant program manager) totaled $3.03 billion at September  30, 2020. If one of these significant program manager relationships were to be terminated or there is a significant decrease in revenues or deposits associated with any of these business relationships, it could materially reduce our deposits, assets and income. Similarly, if a significant program manager was not replaced, we may be required to seek higher-rate funding sources as compared to the existing program manager, and interest expense might increase. 48 We are exposed to fraud losses from customer accounts. Fraudulent activity involving our products may lead to customer disputed transactions, for which we may be liable under banking regulations and payment network rules. Our fraud detection and risk control mechanisms may not prevent all fraudulent or illegal activity. To the extent we incur losses from disputed transactions, our business, results of operations and financial condition could be materially and adversely affected. We are exposed to settlement and other losses from payments customers. Our cardholders can incur charges in excess of the funds available in their accounts, and we may become liable for these overdrafts. While we decline authorization attempts for amounts that exceed the available balance in a cardholder's account, the application of card association rules, the timing of the settlement of transactions and the assessment of the card's monthly maintenance fee, among other things, can result in overdrawn accounts. In addition, we face settlement risks from our distributors and banking partners, which may increase during an economic downturn, such as the one as a result of the COVID-19 pandemic. Depending on contract terms, we may prefund partner accounts. If a partner becomes insolvent, files for bankruptcy, commits fraud or otherwise fails to remit proceeds to our card issuing bank from the sales of our products and services, we are liable for any amounts owed to our customers. At September 30, 2020, we had assets subject to settlement risk of $603.6 million. For one of our programs, the Company pays servicing fees which are primarily offset by estimated card breakage. For cards issued prior to January of 2020, if consumers spend more than projected over the life of the card programs, the Company could experience a material adverse effect on our business, results of operations and financial condition. See “Funding Activities – Deposits” for further breakdown of balances as of September 30, 2020. We are not insured against these settlement or partner risks. Our business strategy includes plans for organic growth, and our financial condition and results of operation could be adversely affected if we fail to grow or fail to manage our growth effectively. As part of our general growth strategy, we expect to continue to pursue organic growth, while also continuing to evaluate potential acquisitions and expansion opportunities that we believe provide a strategic or geographic fit with our business. Although we have experienced significant growth in our assets and revenues, we may not be able to sustain our historical growth rate or be able to grow at all. We believe that our future organic growth will depend on competitive factors and on the ability of our senior management to continue to maintain a robust system of internal controls and procedures and manage a growing number of customer relationships. See "We operate in an extremely competitive market, and our business will suffer if we are unable to compete effectively." We may not be able to implement changes or improvements to these internal controls and procedures in an efficient or timely manner and may discover deficiencies in existing systems and controls. Consequently, continued organic growth, if achieved, may place a strain on our operational infrastructure, which could have a material adverse effect on our financial condition and results of operations. New lines of business or new products and services may subject us to additional risks. From time to time, we may implement new lines of business or offer new financial products or services within existing lines of business. Substantial risks and uncertainties are associated with developing and marketing new lines of business or new products or services, particularly in instances where markets are not fully developed, and we may be required to invest significant time and management and capital resources in connection with such new lines of business or new products or services. Initial timetables for the introduction and development of new lines of business or new products or services may not be achieved. In addition, price and profitability targets for new lines of business or new products or services may not prove feasible, as we, the Bank or any of the Bank's divisions may need to price products and services on less advantageous terms than anticipated to retain or attract clients. External factors, such as regulatory reception, compliance with regulations and guidance, competitive alternatives, and shifting market preferences, may also impact the successful implementation of a new line of business or a new product or service. Furthermore, any new line of business or new product or service may be expensive to implement and could also have a significant impact on the effectiveness of our system of internal controls. Failure to successfully manage these risks in the development and implementation of new lines of business or new products or services could reduce our revenues and potentially generate losses. 49 An impairment charge of goodwill or other intangibles could have a material adverse impact on our financial condition and results of operations. Because we have recently experienced significant growth, in part through acquisitions, goodwill and intangible assets are included within our consolidated assets. Under accounting principles generally accepted in the United States, or GAAP, we are required to test the carrying value of goodwill and intangible assets at least annually or sooner if events occur that indicate impairment could exist. These events or circumstances could include a significant change in the business climate, legal and regulatory factors, competition, a decrease in our stock price and market capitalization over a sustained period of time, a sustained decline in a reporting unit's fair value or other operating performance indicators. GAAP requires us to assign and then test goodwill at the reporting unit level. If the fair value of our reporting unit is less than its net book value, we may be required to record goodwill impairment charges in the future. In addition, if the revenue and cash flows generated from any of our other intangible assets is not sufficient to support its net book value, we may be required to record an impairment charge. The amount of any impairment charge could be significant and could have a material adverse impact on our financial condition and results of operations for the period in which the charge is taken. We may incur losses due to fraudulent and negligent acts, as well as errors, by third parties or our employees. We may incur losses due to fraudulent or negligent acts, misconduct or errors on the part of third parties with which we do business, our employees and individuals and entities unaffiliated with us, including unauthorized wire and automated clearinghouse transactions, the theft of customer data, customer fraud concerning the value of any relevant collateral, identity theft, errors in a customer's tax return, tax return fraud, the counterfeiting of cards and "skimming" (whereby a skimmer reads a debit card's encoded mag stripe and a camera records the PIN that is entered by a customer), malicious social engineering schemes (where people are asked to provide a prepaid card or reload product in order to obtain a loan or purchase goods or services) and collusion between participants in the card system to act illegally. Additionally, our employees could hide unauthorized activities from us, engage in improper or unauthorized activities on behalf of our customers, or improperly use confidential information. There can be no assurances that the Bank's program to monitor fraud and other activities will be able to detect all instances of such conduct or that, even if such conduct is detected, we, the Bank, our customers or the third parties with which we do business, including the ATM networks and card payment industry in which the Bank participates, will not be the victims of such activities. Even a single significant instance of fraud, misconduct or other error could result in reputational damage to us, which could reduce the use and acceptance of our cards and other products and services, cause retail distributors or their customers to cease doing business with us or them, or could lead to greater regulation that would increase our compliance costs. Such activities could also result in the imposition of regulatory sanctions, including significant monetary fines, and civil claims which could adversely affect our business, operating results and financial condition. Security breaches involving us, the Bank or any of the third parties with which we do business could expose us to liability and protracted and costly litigation, and could adversely affect our reputation and operating revenues. In connection with our business, we collect and retain significant volumes of sensitive business and personally identifiable information, including social security numbers of our customers and other personally identifiable information of our customers and employees, on our data systems. We and the third parties with which we conduct business may experience security breaches, due in part to the failure of our data encryption technologies or otherwise, involving the receipt, transmission, and storage of confidential customer and other personally identifiable information, including account takeovers, unavailability of service, computer viruses, or other malicious code, cyberattacks, or other events, any of which may arise from human error, fraud or malice on the part of employees or third parties or from accidental technological failure. If one or more of these events occurs, it could result in the disclosure of confidential customer information, impairment of our ability to provide products and services to our customers, damage to our reputation with our customers and the market, additional costs (such as costs for repairing systems or adding new personnel or protection technologies), regulatory penalties, and financial losses for us, our clients and other third parties. Such events could also cause interruptions or malfunctions in the operations of our clients, customers, or other third parties with which we engage in business. Risks and exposures related to cybersecurity attacks have increased as a result of the COVID-19 pandemic and the related increased reliance on remote working, and are expected to remain high for the foreseeable future due to the rapidly evolving nature and sophistication of these threats and the expanding use of technology-based products and services by us and our customers. We can provide no assurances that the safeguards we have in place or may implement in the future will prevent all unauthorized infiltrations or breaches and that we will not suffer losses related to a security breach in the future, which losses may be material. 50 In addition, if the Bank or its divisions fail to comply with data security regulations, the Bank could be subject to various regulatory sanctions, including financial penalties. For example, the largest credit card associations in the world created the Payment Card Industry Data Security Standards (the "PCI DSS"), a multifaceted standard that includes data security management, policies and procedures as well as other protective measures to protect the nonpublic personal information of cardholders. Compliance with the PCI DSS is costly and changes to the standards could have an equal, or greater, effect on the profitability of one or more of our business divisions. Our reputation and financial condition may be harmed by system failures, computer viruses and other technological interruptions to our operations. We rely heavily upon information systems and other operating technologies to efficiently operate and manage our business, including to process transactions through the Internet, including, in particular, in our MPS division. Were there to be a failure or a significant impairment in the operation of any of such systems, we may need to develop alternative processes, including to comply with customer safeguard protocols, during which time revenues and profitability may be lower, and there can be no assurance that we could develop or find such an alternative on terms acceptable to us or at all. Any such disruption in the information systems and other operating technologies utilized by the Bank or its divisions, including due to infiltration by hackers or other intruders, could also result in negative publicity and have a material adverse effect on our financial condition and results of operations. Agency, technological, or human error could lead to tax refund processing delays, which could adversely affect our reputation and operating revenues. We and our tax preparation partners rely on the IRS, technology, and employees when processing and preparing tax refunds and tax-related products and services. Any delays during the processing or preparation period could result in reputational damage to us or to our tax preparation partners, which could reduce the use and acceptance of our cards and tax-related products and services, either of which could have a significant adverse impact on our operating revenues and future growth prospects. The earnings of financial services companies, like us, are significantly affected by general business, political and economic conditions. Our operations and profitability, including the value of the portfolio of investment securities we hold and the value of collateral securing certain of our loans, are impacted by general business, political and economic conditions in the United States and abroad. These conditions include short-term and long-term interest rates, inflation, commodity pricing, money supply and monetary policy, political issues, legislative and regulatory changes, fluctuations in both debt and equity capital markets, broad trends in industry and finance, the strength of the United States economy, and uncertainty in financial markets globally, all of which are beyond our control. A deterioration in business, political or economic conditions, including those arising from pandemics such as COVID-19, government shutdowns or defaults, or increases in unemployment, could result in an increase in loan delinquencies and nonperforming assets, decreases in loan collateral values, and a decrease in demand for our products and services, among other things, any of which could have a material adverse impact on our financial condition and results of operations. See also “The ongoing COVID-19 pandemic and resulting adverse economic conditions have adversely impacted, and could continue to adversely impact, our business and results.” The process we use to estimate losses inherent in our credit exposure requires difficult, subjective and complex judgments, including forecasts of economic conditions, and determinations as to whether economic conditions might impair the ability of our borrowers to repay their loans and leases. The level of uncertainty concerning economic conditions may adversely affect the accuracy of our estimates which may, in turn, impact the reliability of our underwriting processes. See also "If our actual loan and lease losses exceed our allowance for loan and lease losses, our net income will decrease." The electronic payments industry, including the prepaid financial services segment within that industry in which the MPS division operates, depends heavily upon the overall level of consumer spending, which may decrease if economic or political conditions in the United States further deteriorate and result in a reduction of the number of our prepaid accounts that are purchased or reloaded, the number of transactions involving our cards and the use of our reloadable card products and related services. A sustained reduction in the use of our products and related services, either as a result of a general reduction in consumer spending or as a result of a disproportionate reduction in the use of card-based payment systems, would materially harm our business, results of operations and financial condition. 51 The ongoing COVID-19 pandemic and resulting adverse economic conditions have adversely impacted, and could continue to adversely impact, our business and results. Our business is dependent on the willingness and ability of our customers to conduct banking and other financial transactions. The ongoing COVID-19 global and national health emergency has caused significant disruption in the United States and international economies and financial markets. The spread of COVID-19 in the United States has caused illness, quarantines, cancellation of events and travel, business and school shutdowns, reduction in commercial activity and financial transactions, supply chain interruptions, increased unemployment, and overall economic and financial market instability. Although the Bank continued operating during the initial shutdowns, the COVID-19 pandemic has caused disruptions to our business and could cause material disruptions in the future. Impacts to our business have included costs due to additional health and safety precautions implemented at our offices and the transition of a portion of our workforce to home locations, increases in customers' inability to make scheduled loan payments, increases in requests for forbearance and loan modifications, and an adverse effect on accounting estimates that we use to determine our provision and allowance for credit losses. A worsening or prolonged continuation of the current unfavorable economic conditions could further impact our provision and allowance for credit losses, and could impact the value of certain assets that we carry on our balance sheet such as goodwill. While we have taken and are continuing to take precautions to protect the safety and well-being of our employees, customers and partners, including as local economies re-open, no assurance can be given that the steps being taken will be adequate or appropriate. The continued or renewed spread of COVID-19 could negatively impact the availability of key personnel necessary to conduct our business, the business and operations of our third-party service providers who perform critical services for our business, or the businesses of many of our customers and borrowers. Among the factors outside our control that are likely to affect the impact the COVID-19 pandemic will ultimately have on our business are: • • • • • • • • • the pandemic's course, duration and severity; the direct and indirect results of the pandemic, such as recessionary economic trends, including with respect to employment, wages and benefits, commercial activity, consumer spending and real estate market values; declines in collateral values; political, legal and regulatory actions and policies in response to the pandemic, including the effects on restrictions on commerce and banking, such as moratoria and other suspensions of collections, foreclosures, and related obligations; the timing, magnitude and effect of public spending, directly or through subsidies, its direct and indirect effects on commercial activity and incentives of employers and individuals to resume or increase employment, wages and benefits and commercial activity; the timing and availability of direct and indirect governmental support for various financial assets; potential longer-term effects of increased government spending on the interest rate environment and borrowing costs for non-governmental parties; and the ability of our employees and our third-party vendors to work effectively during the course of the pandemic; and any increase in cyber and payment fraud related to COVID-19, as cybercriminals attempt to profit from disruption, given increased online banking, e-commerce and other online activity. We are continuing to monitor the COVID-19 pandemic and related risks, although the rapid development and fluidity of the situation precludes any specific prediction as to its ultimate impact on us. However, if the pandemic continues to spread or otherwise result in a continuation or worsening of the current economic environment, our business, financial condition, results of operations could be materially adversely affected. 52 The Crestmark division generates government-backed loans funded by the Bank, any of which could be negatively impacted by a variety of factors. The Crestmark division originates loans backed by numerous state and federal government agencies. Risks inherent in the Bank's participation in such programs, through its Crestmark division, include: (i) some of these programs guarantee only a portion of the commercial loan made by the Bank; as such, if the borrower defaults and losses exceed those guaranteed by the government agency, the Bank could realize significant losses; (ii) certain programs, including some guaranteed by the United States Department of Agriculture, limit the geographic scope of such loans; as such, if the Crestmark division is not able to market these loans to potential borrowers, the Bank's share in this market may be negatively impacted; (iii) the intended beneficiaries of such loan programs may experience a contraction in their credit quality due to local, national, or global economic events or because of factors specific to their business, including, for example, businesses dependent upon the farming and agriculture industry; as such, any negative impact to certain commercial business lines designed to benefit from such government-sponsored loan programs could constrict the Bank's business in these areas; and (iv) nearly all of these guaranteed loan programs are subject to an appropriations process, either at the legislative or regulatory level; this means that funds that may be currently available to guarantee loans or portions of loans could be limited or eliminated in their entirety with little or no advance warning. Agreements that the Bank has entered into with third parties to market and service consumer loans originated by the Bank may subject the Bank to credit risk, fraud and other risks, as well as claims from regulatory agencies and third parties that, if successful, could negatively impact the Bank's current and future business. The Bank has entered into various agreements with unaffiliated third parties ("Marketers"), whereby the Marketers will market and service unsecured consumer loans underwritten and originated by the Bank. These agreements present potential increased credit, operational, and reputational risks. Because the loans originated under such programs are unsecured, in the event a borrower does not repay the loan in accordance with its terms or otherwise defaults on the loan, the Bank may not be able to recover from the borrower an amount sufficient to pay any remaining balance on the loan. See "If our actual loan and lease losses exceed our allowance for loan and lease losses, our net income will decrease." We may also become subject to claims by regulatory agencies, customers, or other third parties due to the conduct of the third parties with which the Bank operates such lending programs if such conduct is deemed to not comply with applicable laws in connection with the marketing and servicing of loans originated pursuant to these programs. Certain types of these arrangements have been challenged both in the courts and in regulatory actions. In these actions, plaintiffs have generally argued that the "true lender" is the marketer and that the intent of such lending program is to evade state usury and loan licensing laws. Other cases have also included other claims, including racketeering and other state law claims, in their challenge of such programs. The OCC recently issued final rules designed to clarify when a national bank such as the Bank will be considered the “true lender” in such a relationship. There can be no assurance that lawsuits or regulatory actions in connection with any such lending programs the Bank has entered, or will enter, into will not be brought in the future. If a regulatory agency, consumer advocate group, or other third party were to bring an action against the Bank or any of the third parties with which the Bank operates such lending programs, and such actions were successful, such an outcome could have a material adverse effect on our financial condition and results of operation. The OCC's new "fintech" charter could present a market risk to us generally and the MPS division specifically. The OCC announced on July 31, 2018 that it would begin to accept and evaluate charters for entities that wanted to conduct certain components of a banking business pursuant to a federal charter, known as a "special purpose national bank" ("SPNB") charter. Intended to promote economic opportunity and spur financial innovation, SPNBs may engage in any of the following activities: paying checks, lending money or taking deposits. In October, 2019, a U.S. District Court in New York set aside the OCC regulation that would have permitted entities that did not intend to accept deposits to receive an SPNB charter. The OCC has appealed the ruling, but as of the date of this filing, no final decision has been issued. Further, the Acting Comptroller recently discussed publicly plans for the OCC to introduce an SPNB charter specifically for payments companies, although the OCC has not taken any action with respect to such plans. As of the date of this filing, the OCC has not announced approval of any applications for an SPNB charter, if any SPNB applications are granted, recipients of an SPNB charter may enter the U.S. payments market in which the Bank operates, which could have a material adverse effect on the Bank and the payments division. 53 The loss of key members of our senior management team or key employees in the Bank's divisions, or our inability to attract and retain qualified personnel, could adversely affect our business. We believe that our success depends largely on the efforts and abilities of our senior executive management team. Their experience and industry contacts significantly benefit us. Our future success also depends in large part on our ability to attract, retain and motivate key management and operating personnel. Management transition may create uncertainty and involve a diversion of resources and management attention, be disruptive to our daily operations or impact public or market perception, any of which could negatively impact our ability to operate effectively or execute our strategies and result in a material adverse impact on our business, financial condition, results of operations or cash flows. Additionally, as we continue to develop and expand our operations, we may require personnel with different skills and experiences, with a sound understanding of our business and the industries in which we operate. The competition for qualified personnel in the financial services industry is intense, and the loss of any of our key personnel or an inability to continue to attract, retain, and motivate key personnel could adversely affect our business. We and our divisions regularly assess our investments in technology, and changes in technology could be costly. The fintech industry is undergoing technological innovation at a fast pace. To keep up with our competition, we regularly evaluate technology to determine whether it may help us compete on a cost-effective basis. This is especially true with respect to our payments division, which requires significant expenditures to exploit technology and to develop new products and services to meet customers' needs. The cost of investing in, implementing and maintaining such technology is high, and there can be no assurance, given the fast pace of change and innovation, that our technology, either purchased or developed internally, will meet our needs, in a timely, cost-effective manner or at all. During the course of implementing new technology into our or the Bank's operations, we may experience system interruptions and failures. In addition, there can be no assurances that we will recognize, in a timely manner or at all, the benefits that we may expect as a result of our implementing new technology into our operations. In connection with our implementation of new lines of business, offering of new financial products or acquisitions, we may experience significant, one-time or recurring technology-related costs. Our ability to receive dividends from the Bank could affect our liquidity and ability to pay dividends on our common stock and interest on our trust preferred securities. We are a legal entity separate and distinct from the Bank. Our primary source of cash, other than securities offerings, is dividends from the Bank. These dividends are a principal source of funds to pay dividends on our common stock, interest on our trust preferred securities and interest and principal on our debt. Various laws and regulations limit the amount of dividends that the Bank may pay us, as further described in Part I, Item 1 "Business - Regulation and Supervision - Bank Regulation and Supervision - Limitations on Dividends and Other Capital Distributions" of this Annual Report on Form 10-K. Such limitations could have a material adverse effect on our liquidity and on our ability to pay dividends on common stock. Additionally, if the Bank's earnings are not sufficient to make dividend payments to us while maintaining adequate capital levels, we may not be able to make dividend payments to our common shareholders or make payments on our trust preferred securities. Unclaimed funds represented by unused value on the cards presents compliance and other risks. The concept of escheatment involves the reporting and delivery of property to states that is abandoned when its rightful owner cannot be readily located and/or identified. In the context of prepaid cards, the customer funds represented by such cards can sometimes be "abandoned" or unused for the relevant period of time set forth in each applicable state's abandoned property laws. MPS utilizes automated programs designed to comply with applicable escheatment laws and regulations. There appears, however, to be a movement among some state regulators to more broadly interpret definitions in escheatment statutes and regulations than in the past. State regulators may choose to initiate collection or other litigation action against prepaid card issuers, like MPS, for unreported abandoned property, and such actions may seek to assess fines and penalties. 54 Risks Related to Regulation of the Company and the Bank We operate in a highly regulated environment, and our failure to comply with laws and regulations, or changes in laws and regulations to which we are subject, may adversely affect our business, prospects, results of operations and financial condition. We and the Bank operate in a highly regulated environment, and we are subject to extensive regulation (including, among others, the Dodd-Frank Act, the Basel III Capital Rules, the Bank Secrecy Act and other AML rules), supervision, and examination, including by our primary banking regulators –the OCC and the Federal Reserve. In addition, the Bank is subject to regulation by the FDIC and, to a lesser degree, the Bureau. Prepaid card issuers like the Bank are also subject to heightened regulatory scrutiny based on AML and Bank Secrecy Act concerns, which scrutiny could result in higher compliance costs. See Part I, Item 1 "Business - Regulation and Supervision" herein. Banking regulatory authorities have broad discretion in connection with their supervisory and enforcement activities, including, but not limited, to the imposition of restrictions on the operation of an institution, the classification of assets by the institution, and the adequacy of an institution's allowance for loan and lease losses. If any of our banking regulators takes informal or formal supervisory action or pursues an enforcement action, any required corrective steps could result in us being subject to additional regulatory requirements, operational restrictions, a consent order, enhanced supervision and/or civil money penalties. Any new requirements or rules, changes in such requirements or rules, changes to or new interpretations of existing requirements or rules, failure to follow requirements or rules, or future lawsuits or rulings could increase our compliance and other costs of doing business, require significant systems redevelopment, render our products or services less profitable or obsolete or otherwise have a material adverse effect on our business, prospects, results of operations, and financial condition. For example, any changes in the U.S. tax laws as a result of pending tax legislation in the U.S. Congress or otherwise may adversely impact our tax refund processing and settlement business, which could reduce customer demand for our strategic partner's refund advance products, thereby reducing the volume of refund advance loans that we may offer. The Bureau has reshaped certain consumer financial laws through rulemaking and enforcement of prohibitions against unfair, deceptive or abusive practices, and such actions have directly impacted, and may continue to impact, the Bank's consumer financial products and service offerings. The Bureau has broad rulemaking authority to administer and carry out the purposes and objectives of "federal consumer financial laws, and to prevent evasions thereof" with respect to all financial institutions that offer financial products and services to consumers. We cannot predict the impact the Bureau's future actions, including any exercise of its UDAAP authority, will have on the banking industry broadly or us and the Bank specifically. Notwithstanding that insured depository institutions with assets of $10 billion or less (such as the Bank) will continue to be supervised and examined by their primary federal regulators, the full reach and impact of the Bureau's broad rulemaking powers and UDAAP authority on the operations of financial institutions offering consumer financial products or services are currently unknown. The Bureau has initiated enforcement actions against a variety of bank and non-bank market participants with respect to a number of consumer financial products and services that has resulted in those participants expending significant time, money and resources to adjust to the initiatives being pursued by the Bureau. Such enforcement actions may serve as precedent for how the CFPB interprets and enforces consumer protection laws, which may result in the imposition of higher standards of compliance with such laws and, as a result, limit or restrict the Bank with respect to its consumer product offerings. See "Business - Regulation and Supervision - Bank Regulation and Supervision" in Part I, Item 1 of this Annual Report on Form 10-K. 55 The Bank relies on brokered deposits to assist in funding its loan and other financing products; accordingly, any change in the Bank's ability to gather brokered deposits may adversely impact the Bank. A substantial portion of our deposit liabilities are classified as brokered deposits, and failure to maintain the Bank's status as a "well capitalized" institution could have an adverse effect on us, and our ability to fund our operations. Should the Bank ever fail to be well capitalized in the future as a result of not meeting the well capitalized requirements or the imposition of an individual minimum capital requirement or similar formal requirement, then, the Bank would be prohibited, absent waiver from the FDIC, from utilizing brokered deposits (i.e., no insured depository institution that is deemed to be less than "well capitalized" may accept, renew or rollover brokered deposits absent a waiver from the FDIC). In such event, such a result could produce material adverse consequences for the Bank with respect to liquidity and could also have material adverse effects on our financial condition and results of operations. Further, and in general, depending on the Bank's condition in the future and its reliance on these deposits as a source of funding, the FDIC could increase the surcharge on our brokered deposits. If we are ever required to pay higher surcharge assessments with respect to these deposits, such payments could be material and therefore could have a material adverse effect on our financial condition and results of operations. As a bank holding company, we are required to serve as a "source of strength" for the Bank. Federal banking law codifies a requirement that a bank holding company (like us) act as a financial "source of strength" for its FDIC-insured depository institution subsidiaries (like the Bank) and permits the OCC, as the Bank's primary federal regulator, to request reports from us to assess our ability to serve as a source of strength for the Bank and to enforce compliance with these statutory requirements. See Part I, Item 1 "Business - Regulation and Supervision - Holding Company Regulation and Supervision." Given the power provided to the federal banking agencies, we, as a source of strength for the Bank, may be required to contribute capital to the Bank when we might not otherwise voluntarily choose to do so. Specifically, the imposition of such financial requirements might require us to raise additional capital to support the Bank at a time when it is not otherwise prudent for us to do so, including on terms that are not typical or favorable to us. Further, any capital provided by us to the Bank would be subordinate to others with an interest in the Bank, including the Bank's depositors. In addition, in the event of our bankruptcy at a time when we had a commitment to one of the Bank's regulators to maintain the capital of the Bank, the regulators' claims against us may be entitled to priority status over other obligations. We are required to maintain capital to meet regulatory requirements, and, if we fail to maintain sufficient capital, whether due to growth opportunities, losses or an inability to raise additional capital or otherwise, our financial condition, liquidity and results of operations, as well as our compliance with regulatory requirements, would be adversely affected. Both we and the Bank are required to meet regulatory capital requirements and otherwise need to maintain sufficient liquidity to support recent and future growth. We have continued to experience considerable growth recently, having increased our assets from $2.53 billion at September 30, 2015 to $6.09 billion at September 30, 2020, primarily due to strategic transactions, such as the Crestmark Acquisition, and through organic growth. Asset growth, diversification of our lending business, expansion of our financial product offerings and other changes in our asset mix continue to require higher levels of capital, which management believes may not be met through earnings retention alone. Our ability to raise additional capital, when and if needed in the future, to meet such regulatory capital requirements and liquidity needs will depend on conditions in the capital markets, general economic conditions, the performance and prospects of our business and a number of other factors, many of which are outside of our control. We cannot assure you that we will be able to raise additional capital if needed or raise additional capital on terms acceptable to us. If we fail to meet these capital and other regulatory requirements, our financial condition, liquidity and results of operations could be materially and adversely affected. Although we comply with all current applicable capital requirements, we may be subject to more stringent regulatory capital requirements in the future, and we may need additional capital in order to meet those requirements. If we or the Bank fail to meet applicable minimum capital requirements or cease to be well capitalized, such failure would cause us and the Bank to be subject to regulatory restrictions and could adversely affect customer confidence, our ability to grow, our costs of funds and FDIC insurance costs, our ability to pay dividends on common stock and/or repurchase shares, our ability to make distributions on our trust preferred securities, our ability to make acquisitions, and our business, results of operations and financial condition, generally. 56 General Risk Factors The price of our common stock may be volatile, which may result in losses for investors. The market price for shares of our common stock has been volatile in the past, and several factors, including factors outside of our control and unrelated to our performance, could cause the price to fluctuate substantially in the future. These factors include: • • • • • • • • • announcements of developments related to our business; the initiation, pendency or outcome of litigation, regulatory reviews, inquiries and investigations, and any related adverse publicity; fluctuations in our results of operations; sales of substantial amounts of our securities into the marketplace; general conditions in the banking industry or the worldwide economy; a shortfall in revenues or earnings compared to securities analysts' expectations; lack of an active trading market for the common stock; changes in analysts' recommendations or projections; and announcement of new acquisitions, dispositions or other projects. General market price declines or market volatility in the future could adversely affect the price of our common stock, and the current market price may not be indicative of future market prices. Additionally, the ongoing COVID-19 pandemic has also resulted in severe volatility in the financial markets and meaningfully lower stock prices for many companies, including our common stock. Depending on the extent and duration of the COVID-19 pandemic, the price of our common stock may continue to experience volatility and declines. An investment in our common stock is not an insured deposit. Our common stock is not a bank deposit and, therefore, is not insured against loss by the FDIC, any other deposit insurance fund, or by any other public or private entity. Investment in our common stock is inherently subject to risks, including those described in this "Risk Factors" section, and is subject to forces that affect the financial markets in general. As a result, if you hold or acquire our common stock, it is possible that you may lose all or a portion of your investment. Future sales or additional issuances of our capital stock may depress prices of shares of our common stock or otherwise dilute the book value of shares then outstanding. Sales of a substantial amount of our capital stock in the public market or the issuance of a significant number of shares could adversely affect the market price for shares of our common stock. As of September 30, 2020, we were authorized to issue up to 90,000,000 shares of common stock, of which 34,360,890 shares were outstanding, and 118,274 shares were held as treasury stock. We were also authorized to issue up to 3,000,000 shares of preferred stock and 3,000,000 shares of non-voting common stock, none of which were outstanding or reserved for issuance. Future sales or additional issuances of stock may affect the market price for shares of our common stock. Changes in accounting policies or accounting standards, or changes in how accounting standards are interpreted or applied, could materially affect how we report our financial results and condition. Our accounting policies are fundamental to determining and understanding our financial results and condition. From time to time, the Financial Accounting Standards Board (the "FASB") and the SEC change the financial accounting and reporting standards that govern the preparation of our financial statements. In addition, those that set accounting standards and those that interpret the accounting standards (such as the FASB, the SEC, banking regulators, and our outside auditors) may change or even reverse their previous interpretations or positions on how these standards should be applied. Changes in financial accounting and reporting standards and changes in current interpretations may be beyond our control, can be difficult to predict, and could materially affect how we report our financial results and condition. We may be required to apply a new or revised standard retroactively or apply an existing standard differently and retroactively, which may result in us being required to restate prior period financial statements, which restatements may reflect material changes. 57 We incur significant costs and demands upon management and accounting and finance resources as a result of complying with the laws and regulations affecting public companies; if we fail to maintain proper and effective internal controls, our ability to produce accurate and timely financial statements could be impaired, which could harm our operating results, our ability to operate our business and our reputation. As an SEC reporting company, we are required to, among other things, maintain a system of effective internal control over financial reporting, which requires annual management and independent registered public accounting firm assessments of the effectiveness of our internal controls. Ensuring that we have adequate internal financial and accounting controls and procedures in place so that we can produce accurate financial statements on a timely basis is a costly and time-consuming effort that needs to be re-evaluated frequently. We have historically dedicated a significant amount of time and resources to implement our internal financial and accounting controls and procedures. Substantial work may continue to be required to further implement, document, assess, test, and, if necessary, remediate our system of internal controls. We may also need to retain additional finance and accounting personnel in the future. Control failures, including failures in our controls over financial reporting, could result from human error, fraud, breakdowns in information and computer systems, lapses in operating processes, or natural or man-made disasters. If a significant control failure or business interruption were to occur, it could materially damage our financial condition and results of operations. We may not be able to foresee, prevent, mitigate, reverse, or repair the negative effects of such failures or interruptions. As previously disclosed in the Company's Annual Report on Form 10-K for the fiscal year ended September 30, 2019, the Company identified a material weakness in the control environment of the Crestmark division. The material weakness resulted from the aggregation of control deficiencies at the Crestmark division relating to Information Technology ("IT") system access, program change controls and review procedures related to new loan accounts and client record maintenance changes. The aggregation of these deficiencies did not result in a material misstatement to the Company's Consolidated Financial Statements. The Company's remediation plan was fully implemented during the fiscal fourth quarter ended September 30, 2020 to address the material weakness described above with respect to the internal controls environment of the Crestmark division. The remediation plan included re-evaluating IT governance and controls, updating procedures related to access management, and training IT personnel. See also Part II, Item 9A "Controls and Procedures" of this Annual Report on Form 10-K. Federal regulations and our organizational documents may inhibit a takeover or prevent a transaction you may favor or limit our growth opportunities, which could cause the market price of our common stock to decline. Certain provisions of our charter documents and federal regulations could have the effect of making it more difficult for a third party to acquire, or of discouraging a third party from attempting to acquire, control of us. In addition, we may need to obtain approval from regulatory authorities before we can acquire control of any other company. Such approvals could involve significant expenses related to diligence, legal compliance, and the submission of required applications and could be conditioned on acts or practices that limit or otherwise constrain our operations. We may not be able to pay dividends in the future in accordance with past practice. We have historically paid a quarterly dividend to stockholders. The payment of dividends is subject to legal and regulatory restrictions. Any payment of dividends in the future will depend, in large part, on our earnings, capital requirements, financial condition, regulatory review, and other factors considered relevant by our Board of Directors. 58 Catastrophic events could occur and impact our operations or the operations third parties with which we do business. Catastrophic events (including natural disasters, severe weather conditions, pandemics, terrorism and other geopolitical events), which are beyond our control, could have an adverse impact on the Bank's ability and the ability of our vendors and other third parties with which we do business, to provide necessary services to support the operation of the Bank and provide products and services to the Bank's customers. Although insurance coverage may provide some protection in light of such events, there can be no assurance that any insurance proceeds would adequately compensate the Bank for the losses it incurred as a result of such events. See also "Existing insurance policies may not adequately protect us and our subsidiaries." Moreover, the damage caused by such events may not be directly compensable from insurance proceeds or otherwise, such as damage to our reputation as a result of such events. Legal challenges to and regulatory investigations of our, or the Bank's, operations could have a significant material adverse effect on us. From time to time, we, the Bank or our other subsidiaries are subject to regulatory supervision and investigation, legal proceedings and claims in the ordinary course of business. An adverse resolution in litigation or a regulatory action, including litigation or other actions brought by our shareholders, customers or another third party, such as a state attorney general or one of our regulators, could result in substantial damages or otherwise negatively impact our business, reputation and financial condition. See Part I, Item 1 "Business - Regulation and Supervision" and Item 3, "Legal Proceedings." Our reputation and business could be damaged by negative publicity. Reputational risk, including as a result of negative publicity, is inherent in our business. Negative publicity can result from actual or alleged conduct in a number of areas, including legal and regulatory compliance, lending practices, corporate governance, litigation, inadequate protection of customer data, illegal or unauthorized acts taken by third parties that supply products or services to us or the Bank, and ethical behavior of our employees. Damage to our reputation could adversely impact our ability to attract new, and maintain existing, loan and deposit customers, employees and business relationships, and, particularly with respect to our payments division, could result in the imposition of new regulatory requirements, operational restrictions, enhanced supervision and/or civil money penalties. Such damage could also adversely affect our ability to raise additional capital, and otherwise have a material adverse effect on our financial condition and results of operations. Existing insurance policies may not adequately protect us and our subsidiaries. Fidelity, business interruption, cybersecurity, and property insurance policies are in place with respect to our operations. Should any event triggering such policies occur, however, it is possible that our policies would not fully reimburse us for the losses we could sustain due to deductible limits, policy limits, coverage limits, or other factors. We generally renew our insurance policies on an annual basis. If the cost of coverage becomes too high, we may need to reduce our policy limits, increase the deductibles or agree to certain exclusions from our coverage in order to reduce the premiums to an acceptable amount. Item 1B. Unresolved Staff Comments Not applicable. 59 Item 2. Properties The Company's home office is located at 5501 South Broadband Lane in Sioux Falls, South Dakota. The Company has 14 non-branch offices from which its divisions of payments, commercial finance, tax services, and consumer lending operate. The payments division operates out of the Company's home office along with one additional office in Sioux Falls. The commercial finance division operates out of offices in Troy, Michigan; Dallas, Texas; Newport Beach, California; Boynton Beach, Florida; Baton Rouge, Louisiana; Franklin, Tennessee; and Toronto, Ontario, Canada. The tax services division has offices located in Louisville, Kentucky, and Easton, Pennsylvania. The Company has corporate and shared services offices located in Scottsdale, AZ and Washington, D.C. The Company also has an office located in Hurst, Texas. Of the Company's 14 properties, the Company leases 13 of them, all on market terms. See Note 7 to the “Notes to Consolidated Financial Statements” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. On February 29, 2020, the Company sold the Bank's Community Bank division, a component of the Company's Corporate Services/Other segment, to Central Bank. The sale included all of the Community Bank division's nine branch locations. Of the nine community bank branches sold, four were owned by the Company. See "Part I, Item 1. Business - General" and see Note 3 to the “Notes to Consolidated Financial Statements” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. Though the Company has experienced rapid growth in each of its segments, management believes current facilities are adequate to meet its present needs. Item 3. Legal Proceedings See Note 19 to the “Notes to Consolidated Financial Statements” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. Item 4. Mine Safety Disclosures Not applicable. 60     PART II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities The Company’s common stock trades on the NASDAQ Global Select Market® under the symbol “CASH.”  Quarterly dividends for all quarters of fiscal year 2020 and 2019 were $0.05 per share. Dividend payment decisions are made with consideration of a variety of factors including earnings, financial condition, market considerations and regulatory restrictions. As of November 23, 2020, the Company had (i) 33,446,654 shares of common stock outstanding, which were held by approximately 177 stockholders of record, (ii) no shares of nonvoting common stock outstanding, and (iii) 197,375 shares of common stock held in treasury. The transfer agent for the Company’s common stock is Computershare Investor Services, 462 South 4th Street, Suite 1600, Louisville, KY 40202. Meta's Board of Directors announced a 2,000,000 share repurchase program on March 26, 2019. The program became effective on May 1, 2019 and was scheduled to expire on September 30, 2021. However, during the quarter ended December 31, 2019, the Company exhausted the remaining shares available for repurchase under the March 26, 2019 repurchase program. In addition, Meta's Board of Directors authorized a 7,500,000 share repurchase program on November 20, 2019 that is scheduled to expire on December 31, 2022. The share repurchase program became effective on November 21, 2019. The Company suspended its share repurchase activity in March 2020 and resumed repurchase activity during September 2020. The table below sets forth information regarding repurchases of our common stock during the fourth fiscal quarter of 2020. Total Number of Shares Repurchased(1) Average Price Paid per Share(1)(2) Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs 607 $ 9,261 265,165 275,033 18.18 18.66 18.97 — — 260,816 260,816 Maximum Number of Shares that may yet be Purchased Under the Plans or Programs 4,410,447 4,410,447 4,149,631 Period July 1 to 31 August 1 to 31 September 1 to 30 Total (1) Of the shares reflected in these columns, 14,217 shares were acquired in satisfaction of the tax withholding obligations of holders of restricted stock unit awards, which vested during the quarter, and the remainder were purchased pursuant to a publicly announced share repurchase program. (2) The average price paid per share is calculated on a trade date basis for all open market transactions and excludes commissions and other transaction expenses. 61         Total Stock Return Performance Graph The following graph compares the cumulative total stockholder return on Meta common stock over the last five fiscal years with the cumulative total return of the NASDAQ Composite Index and the NASDAQ ABA Community Bank Index (assuming the investment of $100 in each index on October 1, 2015 and reinvestment of all dividends). The stock price performance reflected below is based on historical results and is not necessarily indicative of future stock price performance. The information contained in this section, including the following line graph, shall not be deemed to be "soliciting material" or "filed" or incorporated by reference in future filings of Meta with the SEC, or subject to the liabilities of Section 18 of the Exchange Act, except to the extent the Company specifically incorporates it by reference into a document filed under the Securities Act of 1933, as amended, or the Exchange Act. Index Meta Financial Group, Inc. NASDAQ Composite Index NASDAQ ABA Community Bank Index 2015 2016 2017 2018 2019 2020 $ 100.00 $ 146.65 $ 190.92 $ 202.36 $ 241.53 $ 143.57 100.00 100.00 116.42 110.45 144.00 143.60 180.24 148.41 181.19 136.63 255.39 94.35 Fiscal Year Ended September 30, 62 Item 6. Selected Financial Data Fiscal Year Ended September 30, 2020 2019 2018 2017 2016 SELECTED FINANCIAL CONDITION DATA (Dollars in Thousands) Total assets $ 6,092,074 $ 6,182,890 $ 5,835,067 $ 5,228,332 $ 4,006,419 Loans and leases receivable, net 3,266,577 3,629,698 2,931,699 1,317,837 919,470 Securities available for sale Securities held to maturity Goodwill and intangible assets Deposits Total borrowings Stockholders' equity 1,268,102 1,272,493 1,848,225 1,691,987 1,468,124 92,610 351,197 134,764 362,315 171,743 373,989 563,220 150,901 619,542 65,849 4,979,200 4,337,005 4,430,987 3,223,424 2,430,082 98,224 847,308 861,857 843,958 514,722 1,490,067 1,187,578 747,726 434,496 334,975 Fiscal Year Ended September 30, 2020 2019 2018 2017 2016 Provision for loan and lease losses 64,776 55,650 29,432 SELECTED OPERATIONS DATA (Dollars in Thousands, Except Per Share Data) Total interest income Total interest expense Net interest income Net interest income after provision for loan and lease losses Total noninterest income Total noninterest expense Income before income tax expense Income tax expense Net income before noncontrolling interest Net income attributable to noncontrolling interest $ 292,841 $ 325,729 $ 158,534 $ 108,103 $ 81,396 33,803 61,522 27,985 259,038 264,207 130,549 194,262 239,794 319,051 115,005 5,661 109,344 208,557 222,545 333,160 97,942 (3,374) 101,316 101,117 184,525 228,232 57,410 5,117 52,293 14,873 93,230 10,589 82,641 172,172 199,663 55,150 10,233 44,917 4,091 77,305 4,605 72,700 100,770 134,648 38,822 5,602 33,220 4,624 4,312 673 — — Net income attributable to parent $ 104,720 $ 97,004 $ 51,620 $ 44,917 $ 33,220 Earnings per common share: Basic Diluted $ $ 2.94 $ 2.94 $ 2.49 $ 2.49 $ 1.68 $ 1.67 $ 1.62 $ 1.61 $ 1.31 1.30 63                               Fiscal Year Ended September 30, 2020 2019 2018 2017 2016 SELECTED FINANCIAL RATIOS AND OTHER DATA PERFORMANCE RATIOS Return on average assets Return on average equity Net interest margin, tax equivalent QUALITY RATIOS Non-performing assets to total assets Allowance for loan and lease losses to total loans and leases Allowance for loan and lease losses to held for investment non-performing loans and leases CAPITAL RATIOS Stockholders' equity to total assets Average stockholders' equity to average assets OTHER DATA Book value per common share outstanding at end of year $ Tangible book value per common share outstanding at end of year Dividends declared per share at end of year Number of full-service branch offices at end of year 1.45 % 12.53 % 4.12 % 1.55 % 12.10 % 5.02 % 1.12 % 10.44 % 3.41 % 1.13 % 11.20 % 3.05 % 1.10 % 10.80 % 3.19 % 0.79 % 0.91 % 0.72 % 0.72 % 0.03 % 1.70 % 0.80 % 0.44 % 0.57 % 0.61 % 165 % 114 % 128 % 20 % 479 % 13.91 % 13.65 % 12.81 % 8.31 % 8.36 % 11.59 % 12.82 % 10.72 % 10.07 % 10.19 % 24.66 $ 22.32 $ 19.09 $ 15.05 $ 13.10 14.44 0.20 12.74 0.20 — 10 9.54 0.18 10 9.82 0.17 10 10.52 0.17 10 Common shares outstanding 34,360,890 37,807,064 39,167,280 28,867,785 25,570,923 64                               Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations This section should be read in conjunction with the following parts of this Form 10-K:  Part II, Item 8 “Financial Statements and Supplementary Data,” Part II, Item 7A, “Quantitative and Qualitative Disclosures About Market Risk,” and Part I, Item 1 “Business.” General The Company, a registered bank holding company, is a Delaware corporation, the principal assets of which are all the issued and outstanding shares of the Bank, a national bank. Unless the context otherwise requires, references herein to the Company include Meta and the Bank, and all direct or indirect subsidiaries of Meta on a consolidated basis. EXECUTIVE SUMMARY COVID-19 Business Update The Company continues to focus on the well-being of its employees, partners and customers. Preventative health measures remain in place to protect employees and customers including offering remote work options, implementing social distancing measures where possible, restricting non-essential business travel and enhancing preventative cleaning services at all office locations. The Company's COVID-19 Crisis Command Center consisting of leadership and business continuity planning resources throughout the organization continues to effectively monitor possible interruptions related to the pandemic and to ensure business continuity. The Company is participating in the PPP under the CARES Act, which is being administered by the SBA. As of September 30, 2020, the Company had 689 loans outstanding with a total of $219.0 million in loan balances that were originated as part of the program. From a credit perspective, the Company continues to monitor each of its lending portfolios. The Company has placed significant focus on its hospitality and movie theater loans and its small ticket equipment finance relationships. The credit management team has remained in regular contact with these borrowers. The Company's community bank hospitality loan balances increased to $179.3 million as of September 30, 2020 from $169.0 million as of June 30, 2020 and the average loan-to-value ratio on those loans was 60% at both September  30, 2020 and June 30, 2020. 67% of these hospitality relationships received PPP loans and, as of September 30, 2020, 44% of the hospitality loan balances received some form of payment deferral modification and were still in their active deferment period. Community Bank loans to borrowers operating in the movie theater industry totaled $17.9 million as of both September 30, 2020 and June 30, 2020. As of September 30, 2020, all movie theater loan balances were still in their active deferment period. As of September 30, 2020, the Company had $287.2 million in small ticket equipment finance balances, of which $255.1 million were categorized within term lending and $32.1 million were categorized within lease financing. Borrowers with respect to 8% of the balances on these small ticket equipment finance relationships that received some form of payment deferral modification were still in their active deferment period. As of September  30, 2020, $170.0 million of the loans and leases that were granted deferral payments by the Company were still in their deferment period. As of June 30, 2020, loans and leases totaling $292.2 million were within their deferment period. In addition, the Company has made other COVID-19 related modifications, of which $23.3 million were still active as of September 30, 2020 compared to $34.6 million at June 30, 2020. The majority of the other modifications were related to adjusting the type or amount of the customer's payments. When excluding its seasonal tax services lending portfolio, the Company increased its allowance for loan and lease losses by $1.9 million at September 30, 2020, as compared to June 30, 2020. This was primarily due to the effects of the on-going COVID-19 pandemic and the continued economic uncertainty that it has caused. The Company will continue to diligently monitor the allowance for loan and lease losses and adjust as necessary in future periods to maintain an appropriate and supportable level. 65       The Company's capital position remained strong as of September  30, 2020, even while absorbing the temporary impact from the EIP program, as described further below. As of September  30, 2020, the Bank's capital leverage ratio based on average assets was 7.56%. The Bank's capital leverage ratio based on September 30, 2020 period- end assets was 9.66%, which management believes better reflects the Company's anticipated balance sheet going forward. In addition, the Company has options available that can be used to effectively manage capital levels through these turbulent times, including a strong and flexible balance sheet. For additional related information, see "Regulation and Supervision" and "Risk Factors." EIP Program Update On April 29, 2020, the Bank entered into an amendment of its existing agreement with the Fiscal Service to provide debit card services to support the distribution of a segment of the Economic Impact Payments payable by the Internal Revenue Service under the CARES Act. Under the EIP program, 3.6 million cards were delivered with total loads of $6.42 billion. As a result of the program, the Company saw a quick influx of deposits to its balance sheet in mid-May 2020 with limited visibility into the duration of those deposits. While this program's impact to earnings was negligible, it did have a significant impact on cash and deposit balances, leading to a net drag on the net interest margin along with pressuring the Company's leverage capital ratios. The total balances remaining on the EIP cards were $942.2 million as of September 30, 2020 and $728.7 million as of November 20, 2020. The funds on these cards increased the Company's quarterly average noninterest deposit balances by $1.62 billion, leading to an overall improvement in cost of deposits. This short-term influx of deposits also led to excess cash balances held at the Federal Reserve during the current period, which yielded approximately 10 basis points in interest income, and increased the quarterly average of interest-earning assets compared to previous periods. This increase of lower yielding cash balances resulted in a drag to the overall yield on total interest- earning assets during the quarter ended September 30, 2020. The net impact to NIM was approximately 110 basis points. Conversions of the Bank and the Company Following receipt of the necessary regulatory approvals from the Office of the Comptroller of the Currency and the Federal Reserve Bank of Minneapolis (the "FRB"), on April 1, 2020, the Bank converted from a federal thrift charter to a national bank charter and the Company converted from a savings and loan holding company to a bank holding company that has elected treatment as a financial holding company. The Bank now operates under the name "MetaBank, National Association." The Company and the Bank effected these conversions in order to more closely align the Bank's regulatory charter to its current and planned focus on national business that provides innovative financial solutions to consumers and businesses in niche markets often overlooked by traditional banks. See "Regulation and Supervision" and "Risk Factors" for additional related information. Business Developments The Company resumed its share repurchase program (the "Program"), which it had suspended during March 2020 as a result of the uncertainty related to the COVID-19 pandemic. During the quarter ended September  30, 2020, the Company repurchased 260,816 shares, at an average price of $19.13, under its Program, which is authorized through December 31, 2022. Through November 20, 2020, the Company has repurchased a total of 1,364,416 of its shares, at a weighted average price of $24.66, since the Company resumed repurchasing shares under the Program in September 2020. On August 5, 2020, the Bank entered into a three-year program management agreement with Emerald Financial Services, LLC, a wholly owned indirect subsidiary of H&R Block., pursuant to which the Bank will serve as a facilitator for H&R Block’s suite of financial services products, which include: Emerald Prepaid MasterCard®, Refund Transfers, Refund Advances, Emerald Advance® lines of credit, and other products through H&R Block’s distribution channels. The Company continued its support of various COVID-19 relief efforts including the EIP program and the PPP. 66 Financial Highlights Total gross loans and leases at September 30, 2020 decreased $337.3 million, or 9%, to $3.31 billion, compared to September 30, 2019 and decreased $182.6 million, or 5% when compared to June 30, 2020. Average deposits from the payments divisions for the fiscal 2020 fourth quarter increased nearly 121% to $5.82 billion when compared to the same quarter in fiscal 2019. A significant portion of the year-over-year increase reflected the Company's participation in the EIP program. Excluding the balances on the EIP cards, average payments deposits for the fiscal 2020 fourth quarter were approximately $4.20 billion, representing an increase of 60% compared to the same quarter in fiscal 2019. Total revenue for the fiscal 2020 fourth quarter was $105.3 million, compared to $101.6 million for the same quarter in fiscal 2019. Total revenue for the fiscal year ended September 30, 2020 was $498.8 million, an increase of 2% from the fiscal year ended September 30, 2019. Net interest income for the fiscal 2020 fourth quarter was $64.5 million, compared to $65.6 million in the comparable quarter in fiscal 2019. Total fiscal year 2020 net interest income was $259.0 million versus $264.2 million in the prior fiscal year. NIM decreased to 3.77% for the fiscal 2020 fourth quarter from 4.95% over the same period of the prior fiscal year, while the tax-equivalent net interest margin ("NIM, TE") decreased to 3.79% from 5.00% for that same period in fiscal 2019. NIM for fiscal year 2020 was 4.09% compared to 4.91% during fiscal year 2019 while NIM, TE, decreased to 4.12% for fiscal year 2020 from 5.02% for fiscal year 2019. The decrease in NIM during the fiscal 2020 fourth quarter and fiscal year 2020 was primarily driven by excess cash associated with the Company's participation in the EIP program. Subsequent Events Management has evaluated and identified subsequent events that occurred after September 30, 2020. See Note. 26 Subsequent Events for details on these events. FINANCIAL CONDITION At September 30, 2020, the Company’s total assets decreased by $90.8 million, or 1%, to $6.09 billion, compared to $6.18 billion at September  30, 2019. The reduction in assets was primarily due to a decrease in loans and leases and decrease in the investment portfolio, partially offset by an increase in cash and cash equivalents. Total cash and cash equivalents were $427.4 million at September 30, 2020, an increase of $300.8 million from $126.5 million at September  30, 2019. The increase stemmed from the large influx of EIP deposits in the third quarter of fiscal 2020, as discussed further above under "EIP Program Update." The Company maintains its cash investments primarily in interest-bearing overnight deposits with the FHLB of Des Moines and the FRB. At September 30, 2020, the Company did not have any federal funds sold. The total investment portfolio decreased by $46.5 million, or 3%, to $1.36 billion at September 30, 2020, compared to September 30, 2019, as maturities, sales and principal pay downs exceeded purchases. The Company’s portfolio of securities customarily consists primarily of MBS, which have expected lives much shorter than the stated final maturity, non-bank qualified obligations of states and political subdivisions (“NBQ”) that mature in approximately 15 years or less, and other tax exempt municipal mortgage related pass through securities which have average lives much shorter than their stated final maturities. All MBS held by the Company at September 30, 2020 were issued by a U.S. Government agency or instrumentality. Of the total MBS, which had a fair value of $459.0 million at September 30, 2020, $453.6 million were classified as AFS, and $5.4 million were classified as HTM. Of the total investment securities, which had a fair value of $901.7 million at September  30, 2020, $814.5 million were classified as AFS and $87.2 million were classified as HTM.  During fiscal 2020, the Company purchased $229.3 million of investment securities available for sale and did not purchase any investment securities held to maturity or MBS securities. Loans held for sale at September  30, 2020 totaled $183.6 million, increasing from $148.8 million at September 30, 2019. This increase was primarily driven by the classification of community bank loans expected to sell during the first quarter of fiscal 2021. 67   The Company’s portfolio of loans and leases receivable decreased by $336.1 million, or 9%, to $3.32 billion at September 30, 2020, from $3.66 billion at September 30, 2019. The decrease was primarily driven by the sale of community banking loans, partially offset by an increase in national lending loans and leases. See Note 5 to the “Notes to Consolidated Financial Statements” of this Annual Report on Form 10-K. National lending loans and leases increased $379.0 million, or 15%, to $2.83 billion at September  30, 2020 compared to September  30, 2019. Within the national lending portfolio, commercial finance loans and leases increased $391.8 million and warehouse finance loans increased $30.5 million, while the consumer finance portfolio decreased by $44.0 million at September 30, 2020 compared to September 30, 2019. Community banking loans decreased $716.3 million, or 60%, at September 30, 2020 compared to September 30, 2019, due to reduction in commercial real estate and operating loans of $426.6 million and consumer one-to-four family real estate and other loans of $242.9 million. See Note 3 and Note 5 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. Through the Bank, the Company owns stock in the FHLB due to the Bank’s membership and participation in the banking system as well as stock in the Federal Reserve Bank. The FHLB requires a level of stock investment based on a pre-determined formula.  The Company’s investment in these stocks decreased by $3.8 million, or 12%, to $27.1 million at September 30, 2020, from $30.9 million at September 30, 2019. The decrease in stock was driven by a decrease in FHLB stock, which directly correlates with lower overnight borrowings balances from the FHLB at September 30, 2020 compared to the prior year. Total end-of-period deposits increased by $642.2 million, or 15%, to $4.98 billion at September  30, 2020, as compared to September 30, 2019, primarily reflecting the Company's participation in the EIP program. Lower levels of consumer spending and various stimulus payments loaded on partner cards also contributed to the overall increase in total deposits. The increase in end-of-period deposits was partially offset by a decrease in wholesale deposits of $1.2 billion and a decrease in time certificate of deposits of $89.1 million. The decrease in wholesale deposits was primarily due to a shift in the Company's deposit balances from wholesale deposits to noninterest bearing deposits stemming from the balances on the EIP cards. The decrease in certificate of deposits and money market deposits was related to the sale of $290.5 million of total deposits included in the sale of the Community Bank division. The Company’s total borrowings decreased $763.6 million, or 89%, from $861.9 million at September 30, 2019, to $98.2 million at September  30, 2020, primarily due to decreases in overnight borrowings and long term FHLB advances as the Company used the increase in total deposits to fund loans and lease and investment balances. The Company’s short-term borrowings fluctuate on a daily basis due to the nature of a portion of its noninterest-bearing deposit base, primarily related to payroll processing timing with a higher volume of short-term borrowings on Monday and Tuesday, which are typically paid down throughout the week. This predictable fluctuation may be augmented near a month-end by a prefunding of certain programs. The Bank also has an available no fee line of credit with JP Morgan of $25.0 million with no funds advanced at September 30, 2020. See Note 13 to the “Notes to Consolidated Financial Statements,” which are included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. At September  30, 2020, the Company’s stockholders’ equity totaled $847.3 million, an increase of $3.4 million from $844.0 million at September 30, 2019. Stockholders’ equity increased primarily as a result of an increase in additional paid in capital, accumulated other comprehensive income, and an increase in retained earnings.  At September  30, 2020, the Bank continued to meet regulatory requirements for classification as a well-capitalized institution.  See Note 18 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. 68   RESULTS OF OPERATIONS The Company’s results of operations are dependent on net interest income, provision for loan and lease losses, noninterest income, noninterest expense and income tax expense. Net interest income is the difference, or spread, between the average yield on interest-earning assets and the average rate paid on interest-bearing liabilities.  The interest rate spread is affected by regulatory, economic and competitive factors that influence interest rates, loan and lease demand and deposit flows. Notwithstanding that a significant amount of the Company’s deposits, primarily those attributable to the payments division, pay relatively low rates of interest or none at all, the Company, like other financial institutions, is subject to interest rate risk to the extent that its interest-earning assets mature or reprice at different times, or on a different basis, than its interest-bearing liabilities. The provision for loan and lease losses is the adjustment to the allowance for loan and lease losses balance for the applicable period. The allowance for loan and lease losses is management’s estimate of probable loan and lease losses in the lending portfolio based upon loan and lease losses that have been incurred as of the balance sheet date. The Company’s noninterest income is derived primarily from tax product fees, prepaid cards, credit products, deposit and ATM fees attributable to the payments division and fees charged on bank loans, leases and transaction accounts. Noninterest income is also derived from rental income, net gains on the sale of securities, net gains on the sale of loans and leases, as well as the Company’s holdings of bank-owned life insurance. This income is offset by noninterest expenses, such as compensation and occupancy expenses associated with additional personnel and office locations, as well as card processing expenses and tax product expenses attributable to the payments division. Noninterest expense is also impacted by acquisition-related expenses, operating lease equipment depreciation expense, occupancy and equipment expenses, regulatory expenses, and legal and consulting expenses. 69 Average Balances, Interest Rates and Yields The following table presents, for the periods indicated, the total dollar amount of interest income from average interest-earning assets and the resulting yields, as well as the interest expense on average interest-bearing liabilities, expressed both in dollars and rates. Tax-equivalent adjustments have been made in yields on interest- bearing assets and NIM. Non-accruing loans and leases have been included in the table as loans or leases carrying a zero yield. Fiscal Year Ended September 30, (Dollars in Thousands) Interest-earning assets: Average Outstanding Balance 2020 Interest Earned / Paid Yield / Rate (1) Average Outstanding Balance 2019 Interest Earned / Paid Yield / Rate (1) Average Outstanding Balance 2018 Interest Earned / Paid Yield / Rate (1) Cash & fed funds sold $ 1,236,027 $ 2,824 0.23 % $ 128,507 $ 3,494 2.72 % $ 87,536 $ 2,249 2.57 % Mortgage-backed securities Tax exempt investment securities 367,869 434,262 9,028 2.45 % 393,322 11,390 2.90 % 618,985 15,479 2.50 % 7,477 2.18 % 852,381 20,742 3.08 % 1,381,838 34,402 3.30 % Asset-backed securities 319,258 7,636 2.39 % 299,777 10,705 3.57 % 167,477 5,773 3.45 % Other investment securities 198,924 4,748 2.39 % 164,451 4,870 2.96 % 74,491 2,156 2.89 % Total investments 1,320,313 28,889 2.34 % 1,709,931 47,707 3.11 % 2,242,791 57,810 3.08 % Total commercial finance 2,100,464 169,189 8.05 % 1,717,869 169,941 9.89 % 474,766 36,726 7.74 % Total consumer finance 254,293 19,808 7.79 % 341,176 29,965 8.78 % 216,128 15,086 6.98 % Total tax services 148,650 6,390 4.30 % 110,503 8,193 7.41 % 112,583 Total warehouse finance 292,952 17,919 6.12 % 188,483 11,826 6.27 % 14,425 819 879 0.73 % 6.09 % National Lending loans and leases 2,796,359 213,306 7.63 % 2,358,031 219,925 9.33 % 817,902 53,510 6.54 % Community Banking loans 975,618 47,822 4.90 % 1,180,594 54,603 4.63 % 1,009,255 44,965 4.46 % Total loans and leases 3,771,977 261,128 6.92 % 3,538,625 274,528 7.76 % 1,827,157 98,475 5.39 % Total interest-earning assets 6,328,317 $ 292,841 4.66 % 5,377,063 $ 325,729 6.16 % 4,157,484 $ 158,534 4.08 % Non-interest-earning assets Total assets 881,314 $ 7,209,631 875,124 $ 6,252,187 454,688 $ 4,612,172 Interest-bearing liabilities: Interest-bearing checking $ 189,704 $ 259 0.14 % $ 136,069 $ 356 0.26 % $ 90,199 $ 211 0.23 % Savings Money markets Time deposits 50,888 57,573 61,837 18 0.03 % 53,434 38 0.07 % 56,834 37 0.07 % 422 0.73 % 60,719 419 0.69 % 48,320 123 0.25 % 1,226 1.98 % 149,220 2,830 1.90 % 130,944 1,803 1.38 % Wholesale deposits 1,081,935 20,691 1.91 % 1,772,092 43,005 2.43 % 738,796 12,989 1.76 % Total interest-bearing deposits 1,441,937 22,616 1.57 % 2,171,534 46,648 2.15 % 1,065,093 15,163 1.42 % Overnight fed funds purchased 183,438 2,804 1.53 % 300,203 7,484 2.49 % 326,786 6,294 1.93 % FHLB advances 106,093 2,638 2.49 % 42,712 1,037 2.43 % 68,356 947 1.39 % Subordinated debentures Other borrowings Total borrowings 73,718 28,696 4,618 6.26 % 73,561 4,647 6.32 % 73,413 4,488 6.11 % 1,127 3.93 % 44,097 1,706 3.87 % 28,014 1,093 3.90 % 391,945 11,187 2.85 % 460,573 14,874 3.23 % 496,569 12,822 2.58 % Total interest-bearing liabilities 1,833,882 33,803 1.84 % 2,632,107 61,522 2.34 % 1,561,662 27,985 1.79 % Non-interest bearing deposits 4,396,132 — — % 2,685,502 — 0.00 % 2,455,360 — — % Total deposits and interest-bearing liabilities 6,230,014 $ 33,803 0.54 % 5,317,609 $ 61,522 1.16 % 4,017,022 $ 27,985 0.70 % Other non-interest bearing liabilities 143,772 Total liabilities Shareholders' equity 6,373,786 835,845 Total liabilities and stockholders' equity $ 7,209,631 Net interest income and net interest rate spread including non-interest bearing deposits 132,901 5,450,510 801,677 $ 6,252,187 100,880 4,117,902 494,270 $ 4,612,172 $ 259,038 4.12 % $ 264,207 5.00 % $ 130,549 3.38 % Net interest margin Tax equivalent effect Net interest margin, tax equivalent (2) 4.09 % 0.03 % 4.12 % 4.91 % 0.11 % 5.02 % 3.14 % 0.27 % 3.41 % (1) The tax rates used to arrive at the TEY for the fiscal years ended September 30, 2020, 2019, and 2018 were 21%, 21%, and 24.53%, respectively. (2) Net interest margin expressed on a fully taxable equivalent basis ("net interest margin, tax equivalent") is a non-GAAP financial measure. The tax-equivalent adjustment to net interest income recognizes the estimated income tax savings when comparing taxable and tax-exempt assets and adjusting for federal and state exemption of interest income. Management of the Company believes that it is a standard practice in the banking industry to present net interest margin expressed on a fully taxable equivalent basis, and accordingly believe the presentation of this non-GAAP financial measure may be useful for peer comparison purposes. 70 Rate / Volume Analysis The following table presents, for the periods presented, the dollar amount of changes in interest income and interest expense for major components of interest-earning assets and interest-bearing liabilities.  The table distinguishes between the change related to higher outstanding balances and the change due to the levels and volatility of interest rates. For each category of interest-earning assets and interest-bearing liabilities, information is provided on changes attributable to (i) changes in volume (i.e., changes in volume multiplied by old rate) and (ii) changes in rate (i.e., changes in rate multiplied by old volume). For purposes of this table, changes attributable to both rate and volume that cannot be segregated have been allocated proportionately to the change due to volume and the change due to rate. Fiscal Year Ended September 30, 2020 vs. 2019 2019 vs. 2018 (Dollars in Thousands) Interest-earning assets Cash & fed funds sold Increase / (Decrease) Due to Volume Increase / (Decrease) Due to Rate Total Increase / (Decrease) Increase / (Decrease) Due to Volume Increase / (Decrease) Due to Rate Total Increase / (Decrease) $ 5,181 $ (5,851) $ (670) $ 1,107 $ 138 $ 1,245 Mortgage-backed securities (704) (1,658) (2,362) (6,265) 2,176 (4,089) Tax exempt investment securities (8,310) (4,955) (13,265) (11,647) (2,014) (13,661) Asset-backed securities Other investment securities Total investments Total commercial finance Total consumer finance Total tax services Total warehouse finance 659 919 (3,726) (1,041) (3,069) (122) 4,717 2,663 (8,999) (9,819) (18,818) (11,176) 34,015 (34,767) (752) 120,394 (7,033) (3,124) (10,157) 10,287 2,292 6,396 (4,095) (1,803) (15) (303) 6,093 10,923 National Lending loans and leases 37,120 (43,739) (6,619) 135,737 Community Banking Loans Total loans and leases (9,902) 3,121 (6,781) 7,871 17,364 (30,764) (13,400) 119,831 215 51 1,073 12,822 4,591 7,389 24 30,678 1,767 56,222 4,932 2,714 (10,103) 133,216 14,878 7,374 10,947 166,415 9,638 176,053 Total interest-earning assets $ 13,546 $ (46,434) $ 32,888 $ 109,762 $ 57,433 $ 167,195 Interest-bearing liabilities Interest-bearing checking $ 110 $ (207) $ Savings Money markets Time deposits (2) (22) (1,727) (18) 25 123 (97) $ (20) 3 (1,604) Wholesale deposits (14,450) (7,864) (22,314) Total Interest-bearing deposits (13,327) (10,705) (24,032) Overnight fed funds purchased (2,346) (2,334) (4,680) FHLB advances Subordinated debentures Other borrowings Total borrowings 1,575 10 (604) 26 (39) 25 1,601 (29) (579) 118 $ (2) 39 277 23,599 21,132 (545) (444) 9 622 28 $ 3 258 749 6,417 10,352 1,735 534 151 (9) 146 1 297 1,026 30,016 31,484 1,190 90 160 613 (2,072) (1,615) (3,687) (982) 3,034 2,052 Total interest-bearing liabilities $ (15,399) $ (12,320) $ (27,719) $ 20,150 $ 13,386 $ 33,536 Net effect on net interest income $ 28,945 $ (34,114) $ 5,169 $ 89,612 $ 44,047 $ 133,659 71 Comparison of Operating Results for the Fiscal Years Ended September 30, 2020 and September 30, 2019 General The Company recorded net income of $104.7 million, or $2.94 per diluted share, for the fiscal year ended September  30, 2020, compared to $97.0 million, or $2.49 per diluted share, for the fiscal year ended September 30, 2019, an increase of $7.7 million. Total revenue for fiscal 2020 was $498.8 million, compared to $486.8 million for fiscal 2019, an increase of 2%. The increase in net income and revenue was primarily due to an increase in noninterest income and a decrease in noninterest expense, partially offset by a slight decrease in net interest income. Net Interest Income Net interest income for fiscal 2020 decreased by $5.2 million, or 2%, to $259.0 million from $264.2 million for the same period of the prior year. The decrease in net interest income was primarily due to a decrease in interest income of 10% to $292.8 million for fiscal 2020, from $325.7 million for the same period of the prior year. The decrease in interest income was primarily driven by lower overall loan balances and yields realized on the loan and lease portfolios along with a decrease in investment security balances, partially offset by a reduction in total interest expense. The average balance of loans and leases as a percentage of interest-earning assets for the fiscal year ended September 30, 2020 decreased to 60%, from 66% for the fiscal year ended September 30, 2020, while the average balance of total investments as a percentage of interest-earnings assets decreased to 21%, from 32% over that same period. NIM was 4.09% for fiscal 2020, a decrease of 82 basis points from 4.91% in fiscal 2019. NIM,TE was 4.12% in fiscal 2019, an decrease of 90 basis points from 5.02% in fiscal 2019. The decreases in NIM and NIM, TE in fiscal 2020, compared to the same period of the prior year were primarily attributable to the increase in deposit balances related to the EIP program. This short term influx of deposits also led to excess cash balances held at the Federal Reserve during the current period, which yielded approximately 10 basis points in interest income, and increased the quarterly average of interest-earning assets compared to previous periods. This increase of lower-yielding cash balances resulted in a drag to the overall yield on total interest-earning assets during the current period. The overall reported tax equivalent yield ("TEY") on average interest-earning assets decreased by 150 basis points to 4.66% when comparing fiscal 2020 to fiscal 2019. The reduction was driven primarily by excess low-yielding cash held at the Federal Reserve, along with a lower interest rate environment. The yield on the national lending portfolio decreased by 170 basis points while the yield on the community banking loan portfolio increased by 27 basis points. The fiscal 2020 TEY on the securities portfolio decreased by 77 basis points to 2.34% as compared to the same period of the prior year. The Company's average interest earning assets for fiscal 2020 increased $951.3 million, or 18%, to $6.33 billion, from $5.38 billion during 2019. The increase was primarily attributable to increases in average cash balances of $1.11 billion, average loan and lease balances of $233.4 million, partially offset by a decrease in total average investment securities of $389.6 million. The increase in average cash balances was due to the effects of the EIP program. The increase in the Company's average loan and lease balances was driven by an increase in national lending loans of $438.3 million, partially offset by a reduction $205.0 million in community banking loans. The decrease average investments was driven by the Company continuing to utilize sales of securities and cash flow from its amortizing securities portfolio to fund loan growth. The Company’s average balance of total deposits and interest-bearing liabilities increased $912.4 million, or 17%, to $6.23 billion during fiscal 2020, from $5.32 billion during 2019. This increase was primarily due to increases in average noninterest-bearing deposits of $1.71 billion, partially offset by a decrease in average wholesale deposits of $690.2 million and a decrease in the average balance of total borrowings of $68.6 million. Overall, the Company’s cost of funds for all deposits and borrowings averaged 0.54% during fiscal 2020, compared to 1.16% during fiscal 2019. The cost of deposits was 0.39% during fiscal 2020, compared to 0.96% during fiscal 2019. This decrease was primarily due to a decrease in overnight borrowings rates as well as an increase in the average balance of the Company's noninterest-bearing deposits, mainly due to the EIP program noted above. The Company believes that its growing, lower-cost deposit base gives it a distinct and significant competitive advantage, and even more so if interest rates rise, because the Company anticipates that its cost of funds will likely remain relatively low, increasing less than at many other banks. 72 Provision for Loan and Lease Losses In fiscal 2020, the Company recorded $64.8 million in provision for loan and lease losses, compared to $55.7 million in fiscal 2019.  The increase in provision was primarily within the retained community bank, commercial finance, and tax services portfolios, partially offset by a decrease in the consumer finance portfolio. Provision increases in the community bank and commercial finance portfolios were primarily attributable to movie theater, hospitality, and small ticket equipment finance relationships that have experienced ongoing stress related to the COVID-19 pandemic. Based on the Company's ongoing assessment of the COVID-19 pandemic, the Company recognized an additional provision for loan and lease losses of $26.4  million during the fiscal year ended September  30, 2020. The Company will continue to assess the impact to their customers and businesses as a result of COVID-19 and refine their estimate as more information becomes available. Additional provisions were also applied to loans and leases that received short-term payment deferrals. Also see Note 5 to the Consolidated Financial Statements included in this Annual Report on Form 10-K. Noninterest Income Noninterest income increased by $17.2 million, or 8%, to $239.8 million for fiscal 2020 from $222.5 million for fiscal 2019. This increase was largely due to the gain on sale of divestiture of $19.3 million related to the sale of the Community Bank division, as well as increases in other income of $4.7 million and rental income of $3.8 million. The increase in noninterest income was partially offset by a decrease in total tax product fee income of $6.0 million, a reduction in gain on sale of other of $3.4 million, a reduction in gain on sale of investments of $0.7 million, and a decrease in card fee income of $0.6 million. Noninterest Expense Noninterest expense decreased by $14.1 million, or 4%, to $319.1 million for fiscal 2020 from $333.2 million for fiscal 2019. This decrease in noninterest expense was largely driven by a decrease in compensation expense of $19.6 million, a decrease in impairment expense of $7.7 million, a decrease in intangible amortization expense of $6.7 million, and a decrease in occupancy and equipment expense of $1.1 million. The decrease in noninterest expense was partially offset by increases of $8.7 million in other expense, $6.7 million in operating depreciation expense, $3.5 million in legal and consulting expense, and $2.3 million in card processing expense. Income Tax Expense The Company recorded an income tax expense of $5.7 million for fiscal 2020, resulting in an effective tax rate of 4.9%, compared to an income tax benefit of $3.4 million and an effective tax rate of (3.4)%, in fiscal 2019. The recorded income tax expense during the period was primarily due to a reduction in investment tax credits from originated solar leases in fiscal year 2020 as compared to the fiscal year 2019. The Company originated $77.8 million in solar leases for the 2020 fiscal year, compared to $104.4 million during the 2019 fiscal year. Investment tax credits related to solar leases are recognized ratably based on income throughout each fiscal year. The timing and impact of future solar tax credits are expected to vary from period to period, and Meta intends to undertake only those tax credit opportunities that meet the Company's underwriting and return criteria. Comparison of Operating Results for the Fiscal Years Ended September 30, 2019, and September 30, 2018 General The Company recorded net income of $97.0 million, or $2.49 per diluted share, for the fiscal year ended September 30, 2019, compared to $51.6 million, or $1.67 per diluted share, for the fiscal year ended September 30, 2018, an increase of $45.4 million. Total revenue for fiscal 2019 was $486.8 million, compared to $315.1 million for fiscal 2018, an increase of 54%. The increase in net income and revenue was primarily due to the improvement in net interest income, attributable to the loans and leases acquired through the Crestmark Acquisition in the fourth quarter of fiscal 2018, along with an enhanced interest-earning asset mix. Net Interest Income Net interest income for fiscal 2019 increased by $133.7 million, or 102%, to $264.2 million from $130.5 million for the prior year. NIM increased to 4.91% in fiscal 2019 as compared to 3.14% in fiscal 2018. The increase in net interest income was primarily due to an increase in interest income of 105% to $325.7 million from $158.5 million for the prior year. The increase in interest income was primarily due to an increase in the Company’s average earning assets of 29% to $5.38 billion during fiscal 2019 from $4.16 billion during 2018. 73     The increase in average earnings assets was primarily attributable to growth in the Company's average loan and lease portfolio of $1.71 billion, of which $1.54 billion was related to an increase in National Lending loans and leases and $171.3 million was related to Community Banking loans. This increase was partially offset by a decrease in total investment securities of $532.9 million, which decreased as the Company continued to utilize sales of securities and cash flow from its amortizing securities portfolio to fund loan growth. The Company’s average balance of total deposits and interest-bearing liabilities increased $1.3 billion, or 32%, to $5.32 billion during fiscal 2019 from $4.02 billion during 2018. This increase was primarily due to increases in average wholesale deposits of $1.03 billion and average noninterest-bearing deposits of $230.1 million, partially offset by a decrease in the average balance of total borrowings of $36.0 million. Overall, the Company’s cost of funds for all deposits and borrowings averaged 1.16% during fiscal 2019, compared to 0.70% during fiscal 2018. This increase was primarily due to the interest-bearing time deposits acquired by the Company in connection with the Crestmark Acquisition in the fourth quarter of fiscal 2018. The Company's overall cost of deposits was 0.96% during fiscal 2019, compared to 0.43% during fiscal 2018. Provision for Loan Losses In fiscal 2019, the Company recorded $55.7 million in provision for loan losses, compared to $29.4 million in fiscal 2018. The increase in provision expense was primarily driven by loan and lease growth and increased net charge-offs within the commercial finance portfolio. During fiscal year 2019, the Company had net charge-offs of $24.9 million within its tax services portfolio, all of which were fully reserved for. Non-Interest Income Noninterest income increased by $38.0 million, or 21%, to $222.5 million for fiscal 2019 from $184.5 million for fiscal 2018, primarily attributable to a full year of business conducted by the Crestmark division following the Crestmark Acquisition in August 2018. This increase was largely due to increases in rental income of $33.7 million, gain on sale of investments of $8.9 million, gain on sale of loans and leases of $4.9 million, deposits fees of $4.6 million, and other income of $4.5 million. The increase in noninterest income was partially offset by decreases in card fee income of $14.5 million and total tax product fee income of $3.7 million. The increase in rental income, gain on sale of loans, and other income was largely attributable to the Crestmark Acquisition. The increase in deposit fee income was primarily related to the growth and transition of certain product fee income from card fees to deposit fees, attributable to the Company's payments division. Non-Interest Expense Non-interest expense increased by $104.9 million, or 46%, to $333.2 million for fiscal 2019 from $228.2 million for fiscal 2018, primarily due to a full year of expenses attributable to the Crestmark division. This increase in noninterest expense was largely driven by an increase in compensation expense of $46.8 million and operating depreciation expense of $20.8 million when compared to the prior year. Also contributing to the increase when comparing fiscal 2019 to 2018, were increases in other expense of $14.4 million, impairment expense of $9.6 million, occupancy and equipment expense of $8.3 million and intangible amortization expense of $8.1 million. The increase in compensation and benefits was primarily due to the addition of Crestmark division employees and new hires in the second half of fiscal 2018 in support of Meta's National Lending and other business initiatives. The increase in operating depreciation expense was attributable to the Crestmark division. The impairment expense included $9.5 million related to the DC Solar relationship. Income Tax Expense The Company recorded an income tax benefit of $3.4 million for fiscal 2019, resulting in an effective tax rate of (3.4)%, compared to an income tax expense of $5.1 million and an effective tax rate of 9.0%, in fiscal 2018. Despite the increase in earnings, the Company recorded less income tax expense than the prior year due to multiple factors. Fiscal year 2018 included a $4.6 million income tax benefit recognized by the Company as a result of amending a historical tax return of Crestmark Bancorp, Inc. The Company also recognized an investment tax credit in fiscal 2019, which reduced the Company's income tax expense by $27.1 million compared to $4.0 million in fiscal 2018, reflecting the generation of investment tax credits under the Company's initiatives in the renewable energy sector. Another factor that contributed to the reduction in both the income tax expense and effective tax rate were the provisions of the Tax Cuts and Jobs Act (the "Tax Act"), which lowered Meta's statutory rate from 24.53% in fiscal 2018 to 21% in fiscal 2019. 74 Asset Quality At September  30, 2020, non-performing assets, consisting of non-accruing loans and leases, accruing loans and leases delinquent 90 days or more, foreclosed real estate, repossessed property, and non-performing operating leases, totaled $48.0 million, or 0.79% of total assets, compared to $56.5 million, or 0.91% of total assets, at September  30, 2019.  The decrease in NPAs was primarily attributable to a reduction of foreclosed real estate, partially offset by an increase in the commercial finance portfolio. As of September 30, 2020, the Company had non- accruing loans and leases totaling $24.0 million and foreclosed and repossessed assets of approximately $10.0 million, or 0.2% of total assets. During the fiscal 2020 first quarter, the Company disposed of assets related to a previously disclosed Community Bank agricultural relationship that were held in other real estate owned (“OREO”), which represented 46 basis points of nonperforming assets as of September 30, 2019. The Company maintains an allowance for loan and lease losses because it is probable that some loans and leases may not be repaid in full. At September  30, 2020, the Company had an allowance for loan and lease losses of $56.2 million as compared to $29.1 million at September  30, 2019. The increase was driven by a $15.3 million increase in the commercial finance portfolio and a $14.2 million increase in the retained community bank portfolio, partially offset by a $2.5 million decrease in the consumer finance portfolio. The following table presents the Company's allowance for loan and lease losses as a percentage of its total loans and leases. September 30, 2020 June 30, 2020 March 31, 2020 December 31, 2019 September 30, 2019 As of the Period Ended Commercial finance Consumer finance Tax services Warehouse finance National Lending Community Banking Total loans and leases 1.30 % 1.64 % 0.06 % 0.10 % 1.20 % 4.59 % 1.70 % 1.36 % 1.75 % 59.67 % 0.10 % 1.68 % 2.55 % 1.88 % 1.28 % 1.74 % 22.22 % 0.10 % 1.92 % 1.49 % 1.81 % 0.80 % 2.22 % 1.62 % 0.10 % 0.90 % 0.68 % 0.84 % 0.76 % 2.30 % — % 0.10 % 0.86 % 0.68 % 0.80 % Allowance for loan and lease losses as a percentage of the total loan and lease portfolio was 1.70% at September  30, 2020, compared to 0.80% at September  30, 2019. This increase was primarily due to the Company's continued assessment of the risks associated with the ongoing COVID-19 pandemic. The increase in the total Company coverage ratio was due to increases to the coverage ratio within the retained community bank portfolio and the commercial finance portfolio due to identified risks impacting its movie theater, hospitality, and small ticket equipment finance relationships stemming from the ongoing COVID-19 pandemic. The ultimate impact of the COVID-19 pandemic on the Company's loan and lease portfolio is difficult to predict due to the unprecedented uncertainty. Due to this uncertainty, management has performed an evaluation of the loan and lease portfolio in order to assess the impact on repayment sources and underlying collateral that could result in additional losses. The framework for the analysis was based on the Company's then-current allowance for loan and lease losses ("ALLL") methodology with additional considerations. From this impact assessment, additional reserve levels were estimated by increasing qualitative factors. The additional reserves were estimated for loans that were granted short-term payment deferrals related to financial stress stemming from the COVID-19 pandemic along with other loans within certain high risk industries. Loans within these high risk industries include the Community Bank's, movie theater and hospitality loans as well as the Company's small ticket equipment finance relationships within its commercial finance portfolio. Based on the Company's ongoing assessment of the COVID-19 pandemic, the Company recognized an additional provision for loan and lease losses of $26.4 million during the year ended September 30, 2020. The Company will continue to assess the impact to their customers and businesses as a result of COVID-19 and refine their estimate as more information becomes available. 75   When adding the $2.8 million balance of the credit mark to the allowance for loan and lease losses, the commercial finance coverage ratio increases to 1.41% and the total loans and leases coverage ratio increases to 1.77%, as of September 30, 2020. Within commercial finance, the coverage ratio on Crestmark division loans and leases was 1.42% at September 30, 2020, as compared to 0.88% at September 30, 2019, and the coverage ratio on the insurance premium finance portfolio over those same periods were 0.63% and 0.28%, respectively. During fiscal year 2020, the Company had net charge-offs of $37.7 million, of which $22.0 million were related to the tax services portfolio. The charge-offs within the tax services portfolio were fully reserved for. Management closely monitors economic developments both regionally and nationwide, and considers these factors when assessing the appropriateness of its allowance for loan and lease losses. The Company continued to assess each of its loan and lease portfolios during the fiscal fourth quarter and increased its allowance for loan and lease losses as a percentage of total loans and leases in the community bank and commercial finance portfolios primarily as a result of the ongoing COVID-19 pandemic, as noted above. Tax services coverage rates were driven only by typical seasonal activity and are not expected to be materially impacted by COVID-19 as the tax lending season is now complete. The Company expects to continue to diligently monitor the allowance for loan and lease losses and adjust as necessary in future periods to maintain an appropriate and supportable level. Management believes that, based on a detailed review of the loan and lease portfolio, historic loan and lease losses, current economic conditions, the size of the loan and lease portfolio and other factors, the level of the allowance for loan and lease losses at September 30, 2020 reflected an appropriate allowance against probable incurred losses from the lending portfolio. Although the Company maintains its allowance for loan and lease losses at a level it considers to be appropriate, investors and others are cautioned that there can be no assurance that future losses will not exceed estimated amounts, or that additional provisions for loan and lease losses will not be required in future periods. In addition, the Company’s determination of the allowance for loan and lease losses is subject to review by the OCC, which can require the establishment of additional general or specific allowances. Management’s periodic review of the allowance for loan and lease losses is based on various subjective and objective factors, including the Company’s past loss experience, known and inherent risks in the portfolio, adverse situations that may affect the borrower’s ability to repay, the estimated value of any underlying collateral and current economic conditions.  While management may allocate portions of the allowance for specifically identified problem loan and lease situations, the majority of the allowance is based on both subjective and objective factors related to the overall loan and lease portfolio and is available for any loan and lease charge-offs that may occur.  As stated previously, there can be no assurance future losses will not exceed estimated amounts, or that additional provisions for loan and lease losses will not be required in future periods. In addition, the Bank is subject to review by the OCC, which has the authority to require management to make changes to the allowance for loan and lease losses, and the Company is subject to similar review by the Federal Reserve. In determining the allowance for loan and lease losses, the Company specifically identifies loans and leases it considers as having potential collectability problems. Based on criteria established by ASC 310, Receivables, some of these loans and leases are considered to be “impaired” while others are not considered to be impaired, but possess weaknesses that the Company believes merit additional analysis in establishing the allowance for loan and lease losses. All other loans and leases are evaluated by applying estimated loss ratios to various pools of loans and leases. The Company then analyzes other applicable qualitative factors (such as economic conditions) in determining the aggregate amount of the allowance needed. At September 30, 2020, $5.1 million of the allowance for loan and lease losses was allocated to impaired loans and leases.  See Note 5 of the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K.  $3.8 million of the total allowance was allocated to other identified problem loans and loan relationships, representing 1.2% of the related loan and lease balances, and $47.3 million of the total allowance, representing 1.6% of the related loan and lease balances, was allocated to the remaining overall loan and lease portfolio based on historical loss experience and qualitative factors. At September 30, 2019, $1.9 million of the allowance for loan and lease losses was allocated to impaired loans and leases. $2.6 million of the total allowance was allocated to other identified problem loan and lease situations or 1.8% of related loan and lease balances, and $24.6 million of the total allowance, representing 0.7%, was allocated against losses from the overall loan and leases portfolio based on historical loss experience and qualitative factors. The Company maintains an internal loan and lease review and classification process which involves multiple officers of the Company and is designed to assess the general quality of credit underwriting and to promote early identification of potential problem loans and leases. All loan officers are charged with the responsibility of risk rating all loans and leases in their portfolios and updating the ratings, positively or negatively, on an ongoing basis as conditions warrant. 76 The level of potential problem loans and leases is another predominant factor in determining the relative level of risk in the loan and lease portfolio and in determining the appropriate level of the allowance for loan and lease losses. Potential problem loans and leases are generally defined by management to include loans and leases rated as substandard by management that are not considered impaired (i.e., non-accrual loans and leases and accruing troubled debt restructurings), but there are circumstances that create doubt as to the ability of the borrower to comply with repayment terms.  The decision of management to include performing loans and leases in potential problem loans and leases does not necessarily mean that the Company expects losses to occur, but that management recognizes a higher degree of risk associated with these loans and leases. The loans and leases that have been reported as potential problem loans and leases are predominantly commercial loans and leases covering a diverse range of businesses and real estate property types. At September 30, 2020, potential problem loans and leases totaled $67.9 million compared to $41.2 million at September 30, 2019.  Liquidity and Capital Resources The Company’s primary sources of funds are deposits, derived principally through its payments division, principal and interest payments on loans and leases and MBS, and maturing investment securities.  In addition, the Company utilizes wholesale deposit sources to provide temporary funding when necessary or when favorable terms are available. While scheduled loan repayments and maturing investments are relatively predictable, deposit flows and early loan repayments are influenced by the level of interest rates, general economic conditions and competition. The Company uses its capital resources principally to meet ongoing commitments to fund maturing certificates of deposit and loan commitments, to maintain liquidity, and to meet operating expenses. The low-cost checking deposits generated through the Company's payments division may carry a greater degree of concentration risk than traditional consumer checking deposits but, based on experience, the Company believes that Payments‑generated deposits are a stable source of funding.  To date, the Company has not experienced any material  net outflows related to Payments-generated deposits, though no assurance can be given that this will continue to be the case. The Bank is required by regulation to maintain sufficient liquidity to assure its safe and sound operation.  In the opinion of management, the Bank is in compliance with this requirement. Liquidity management is both a daily and long-term function of the Company’s management strategy. The Company adjusts its investments in liquid assets based upon management’s assessment of (i) expected loan demand, (ii) the projected availability of purchased loan products, (iii) expected deposit flows, (iv) yields available on interest-bearing deposits and (v) the objectives of its asset/liability management program.  Excess liquidity is generally invested in interest-earning overnight deposits and other short-term government agency or instrumentality obligations.  If the Company requires funds beyond its ability to generate them internally, it has additional borrowing capacity with the FHLB and other wholesale funding sources. The Company is not aware of any facts that would be reasonably likely to have a material adverse impact on the Company’s liquidity or its ability to borrow additional funds. The primary investing activities of the Company are the origination of loans and leases, the acquisitions of companies and the purchase of securities. During the fiscal years ended September 30, 2020, 2019 and 2018, the Company originated loans and leases totaling $9.79 billion, $10.97 billion and $4.39 billion, respectively. Purchases of loans and leases totaled $151.4 million, $278.1 million, and $165.7 million during the fiscal years ended September 30, 2020, 2019 and 2017. During the fiscal years ended September 30, 2020, 2019 and 2018, the Company purchased MBS and other securities in the amount of $297.8 million, $653.2 million and $849.5 million, respectively. Of these purchases, there were no securities designated as held to maturity in fiscal 2020 and fiscal 2019 and $0.9 million designated as held to maturity in fiscal 2018. At September 30, 2020, the Company had unfunded loan and lease commitments of $1.22 billion. See Note 19 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. Certificates of deposit scheduled to mature in one year or less at September  30, 2020 totaled $248.0 million, of which $230.6 million were wholesale time deposits and $17.4 million were non-wholesale time deposits. Management believes that loan repayment and other sources of funds will be adequate to meet the Company’s foreseeable short- and long-term liquidity needs. 77       The following table summarizes the Company’s significant contractual obligations at September 30, 2020. Contractual Obligations (Dollars in Thousands) Time deposits Long-term borrowings Operating leases Total Total Less than 1 year 1 to 3 years 3 to 5 years More than 5 years $ 20,223 $ 17,409 $ 2,814 $ — $ 98,224 31,348 5,441 3,742 23,387 4,589 6,278 — 726 5,563 — — 87,468 15,765 $ 403,744 $ 257,154 $ 37,068 $ 6,289 $ 103,233 Wholesale time deposits 253,949 230,562 During July 2001, the Company’s unconsolidated trust subsidiary, First Midwest Financial Capital Trust I, sold $10.3 million in floating-rate cumulative preferred securities. Proceeds from the sale were used to purchase trust preferred securities of the Company, which mature in 2031, and are redeemable at any time after five years. The capital securities are required to be redeemed on July 25, 2031; however, the Company has the option to redeem them earlier. In 2016, the Company completed a public offering of $75.0 million of its 5.75% fixed-to-floating rate subordinated debentures due August 15, 2026. The debentures can be redeemed in whole or in part at par by the Company on any interest payment date on or after August 15, 2021, with regulatory approval. Through the Crestmark Acquisition, consummated in the fourth quarter of fiscal 2018, the Company acquired $3.4 million in floating rate capital securities due to Crestmark Capital Trust I, a 100%-owned nonconsolidated subsidiary of the company. The subordinated debentures bear interest at LIBOR plus 3.00%, have a stated maturity of 30 years and are redeemable by the Company at par, with regulatory approval. See Note 10 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. The Company and the Bank met regulatory requirements for classification as well-capitalized institutions at September  30, 2020.  Based on current and expected continued profitability and subject to continued access to capital markets, management believes that the Company and the Bank will continue to meet the capital conservation buffer of 2.5% in addition to required minimum capital ratios. See Note 18 to the “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. The payment of dividends and repurchase of shares have the effect of reducing stockholders’ equity.  Prior to authorizing such transactions, the Board of Directors considers the effect the dividend or repurchase of shares would have on liquidity and regulatory capital ratios. The Board of Directors approved a minimum management target, reflected in its capital plan, for the Bank to stay at or above an 8% Tier 1 capital to adjusted total assets ratio during fiscal 2018. Management and the Board of Directors are also mindful of new capital rules that will increase bank and holding company capital requirements and liquidity requirements. No assurance can be given that our regulators will consider our liquidity level, or our capital level, though substantially in excess of current rules pursuant to which the Company and the Bank are considered “well-capitalized,” to be sufficiently high in the future. Off-Balance Sheet Financing Arrangements For discussion of the Company’s off-balance sheet financing arrangements, see Note 19 of “Notes to Consolidated Financial Statements,” which is included in Part II, Item 8 “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K. Depending on the extent to which the commitments or contingencies described in Note 19 occur, the effect on the Company’s capital and net income could be significant. 78             Impact of Inflation and Changing Prices The Consolidated Financial Statements and Notes thereto presented in this Annual Report on Form 10-K have been prepared in accordance with GAAP, which require the measurement of financial position and operating results in terms of historical dollars without considering the change in the relative purchasing power of money over time due to inflation. The primary impact of inflation is reflected in the increased cost of the Company’s operations. Unlike most industrial companies, virtually all the assets and liabilities of the Company are monetary in nature.  As a result, interest rates generally have a more significant impact on a financial institution’s performance than do the effects of general levels of inflation. Interest rates do not necessarily move in the same direction, or to the same extent, as the prices of goods and services. There have not been any material effects on Meta's business due to inflation during any of the last three fiscal years. Impact of New Accounting Standards See Note 1 to the Consolidated Financial Statements for information regarding recently issued accounting pronouncements.  Critical Accounting Policies The Company’s financial statements are prepared in accordance with GAAP. The financial information contained within these financial statements is, to a significant extent, based on approximate measures of the financial effects of transactions and events that have already occurred. Management has identified the policies described below as Critical Accounting Policies. These policies involve complex and subjective decisions and assessments. Some of these estimates may be uncertain at the time they are made, could change from period to period, and could have a material impact on the financial statements. Allowance for Loan and Lease Losses The Company’s allowance for loan and lease losses methodology incorporates a variety of risk considerations, both quantitative and qualitative, in establishing an allowance for loan and lease losses that management believes is appropriate at each reporting date.  Quantitative factors include the Company’s historical loss experience, delinquency and charge-off trends, collateral values, changes in non-performing loans and leases and other factors.  Quantitative factors also incorporate known information about individual loans and leases, including borrowers’ sensitivity to interest rate movements.  Qualitative factors include the general economic environment in the Company’s markets, including economic conditions throughout the Midwest and, in particular, the state of certain industries. Size and complexity of individual credits in relation to loan and lease structure, existing loan and lease policies and pace of portfolio growth are other qualitative factors that are considered in the methodology.  Although management believes the levels of the allowance as of both September  30, 2020 and September 30, 2019 were adequate to absorb probable incurred losses inherent in the loan and lease portfolio, a decline in local economic conditions or other factors could result in increasing losses. Goodwill and Identifiable Intangible Assets The Company accounts for business combinations under the acquisition method of accounting in accordance with ASC 805, Business Combinations.  Under the acquisition method, the Company records assets acquired, including identifiable intangible assets, liabilities assumed, and any non-controlling interest in the acquired business at their fair values as of the acquisition date.  Any acquisition-related transaction costs are expensed in the period incurred.  Results of operations of the acquired entity are included in the Consolidated Statements of Operations from the date of acquisition.  Any measurement-period adjustments are recorded in the period the adjustment is identified. The excess of consideration paid over the fair value of the net assets acquired is recorded as goodwill. Determining the fair value of assets acquired, including identifiable intangible assets, liabilities assumed, and any non-controlling interest often requires the use of significant estimates and assumptions. This may involve estimates based on third- party valuations, such as appraisals, or internal valuations based on discounted cash flow analyses or other valuation techniques such as estimates of attrition, inflation, asset growth rates, discount rates, multiples of earnings or other relevant factors. In addition, the determination of the useful lives over which an intangible asset will be amortized is subjective. See Note 10. Goodwill and Intangibles to the Consolidated Financial Statements for further information. 79       Item 7A. Quantitative and Qualitative Disclosures About Market Risk As stated above, the Company derives a portion of its income from the excess of interest collected over interest paid.  The rates of interest the Company earns on assets and pays on liabilities generally are established contractually for a period of time.  Market interest rates change over time. Accordingly, the Company’s results of operations, like those of most financial institutions, are impacted by changes in interest rates and the interest rate sensitivity of its assets and liabilities. The risk associated with changes in interest rates and the Company’s ability to adapt to these changes is known as interest rate risk and is the Company’s only significant “market” risk. The Company monitors and measures its exposure to changes in interest rates in order to comply with applicable government regulations and risk policies established by the Board of Directors, and in order to preserve stockholder value. In monitoring interest rate risk, the Company analyzes assets and liabilities based on characteristics including size, coupon rate, repricing frequency, maturity date and likelihood of prepayment. The Company’s primary objective for its investment portfolio is to provide a source of liquidity for the Company. In addition, the investment portfolio may be used in the management of the Company’s interest rate risk profile. The investment policy generally calls for funds to be invested among various categories of security types and maturities based upon the Company’s need for liquidity, desire to achieve a proper balance between minimizing risk while maximizing yield, the need to provide collateral for borrowings and to fulfill the Company’s asset/liability management goals. The Company’s cost of funds responds to changes in interest rates due to the relatively short-term nature of its wholesale deposit portfolio, and due to the relatively short-term nature of its borrowed funds. The Company believes that its growing portfolio of longer duration, low-cost deposits generated from its payments division provides a stable and profitable funding vehicle, but also subjects the Company to greater risk in a falling interest rate environment than it would otherwise have without this portfolio. This risk is due to the fact that, while asset yields may decrease in a falling interest rate environment, the Company cannot significantly reduce interest costs associated with these deposits, which thereby compresses the Company’s NIM. The Board of Directors and relevant government regulations establish limits on the level of acceptable interest rate risk at the Company, to which management adheres. There can be no assurance, however, that, in the event of an adverse change in interest rates, the Company’s efforts to limit interest rate risk will be successful. Interest Rate Risk (“IRR”) Overview The Company actively manages interest rate risk, as changes in market interest rates can have a significant impact on reported earnings. The Company's interest rate risk analysis is designed to compare income and economic valuation simulations in market scenarios designed to alter the direction, magnitude and speed of interest rate changes, as well as the slope of the yield curve.  The Company does not currently engage in trading activities to control interest rate risk although it may do so in the future, if deemed necessary, to help manage interest rate risk. Earnings at risk and economic value analysis As a continuing part of its financial strategy, the Bank considers methods of managing an asset/liability mismatch consistent with maintaining acceptable levels of net interest income. In order to monitor interest rate risk, the Board of Directors has created an Asset/Liability Committee whose principal responsibilities are to assess the Bank’s asset/liability mix and implement strategies that will enhance income while managing the Bank’s vulnerability to changes in interest rates. 80     The Company uses two approaches to model interest rate risk: Earnings at Risk (“EAR analysis”) and Economic Value of Equity (“EVE analysis”).  Under EAR analysis, net interest income is calculated for each interest rate scenario to the net interest income forecast in the base case. EAR analysis measures the sensitivity of interest- sensitive earnings over a one-year minimum time horizon. The results are affected by projected rates, prepayments, caps and floors. Management exercises its best judgment in making assumptions regarding events that management can influence, such as non-contractual deposit re-pricing, as well as events outside of management's control, such as customer behavior on loan and deposit activity and the effect that competition has on both lending and deposit pricing. These assumptions are subjective and, as a result, net interest income simulation results will differ from actual results due to the timing, magnitude and frequency of interest rate changes, changes in market conditions, customer behavior and management strategies, among other factors. The Company performs various sensitivity analyses on assumptions of deposit attrition and deposit re-pricing, as well as market-implied forward rates and various likely and extreme interest rate scenarios, including rapid and gradual interest rate ramps, rate shocks and yield curve twists. The EAR analysis used in the following table reflects the required analysis used no less than quarterly by management. It models -200, -100, +100, +200, +300 and +400 basis point parallel shifts in market interest rates over the next one-year period. Due to the current low level of interest rates, only a ‑100 basis point parallel shift is represented. The Company was within Board approved policy limits for all interest rate scenarios using the snapshot as of September 30, 2020. The tables below show the results of the scenarios as of September 30, 2020 and 2019: Net Sensitive Earnings at Risk Balances as of September 30, 2020 Change in Interest Income/Expense for a given change in interest rates Over / (Under) Base Case Parallel Shift (Dollars in Thousands) Total Interest-Sensitive Income Total Interest-Sensitive Expense Net Interest-Sensitive Income Percentage Change from Base Board Policy Limits Book Value -200(1) -100 Base 100 200 300 400 5,273,791 — 246,070 251,977 275,320 298,406 322,340 346,057 633,326 — 1,868 2,337 5,433 8,542 11,666 14,802 — 244,202 249,640 269,887 289,864 310,674 331,255 — % — % -2.2 % -8.0 % — % — % 8.1 % -8.0 % 16.1 % -10.0 % 24.4 % -15.0 % 32.7 % -20.0 % (1) A -200 basis point parallel shift was not analyzed by the Company at September 30, 2020. Net Sensitive Earnings at Risk Balances as of September 30, 2019 Change in Interest Income/Expense for a given change in interest rates Over / (Under) Base Case Parallel Shift (Dollars in Thousands) Total Interest-Sensitive Income Total Interest-Sensitive Expense Net Interest-Sensitive Income Percentage Change from Base Board Policy Limits Book Value -200 -100 Base 100 200 300 400 5,110,297 255,078 273,295 295,093 317,174 338,529 359,365 380,099 2,753,548 17,614 33,696 50,985 67,906 84,636 101,369 118,102 237,464 239,599 244,108 249,268 253,893 257,996 261,997 -2.7 % -12.0 % -1.8 % -8.0 % — % — % 2.1 % -8.0 % 4.0 % 5.7 % 7.3 % -10.0 % -15.0 % -20.0 % The EAR analysis reported at September 30, 2020 shows that Total Interest Sensitive Income will change more rapidly than Total Interest Sensitive Expense over the next year. 81 IRR is a snapshot in time. The Company’s business and deposits are predictably cyclical on a weekly, monthly and yearly basis. The Company’s static IRR results could vary depending on which day of the week and timing in relation to certain payrolls, as well as time of the month in regard to early funding of certain programs, when this snapshot is taken. The Company’s overnight federal funds purchased fluctuates on a predictable daily and monthly basis due to fluctuations in a portion of its noninterest-bearing deposit base, primarily related to payroll processing and timing of when certain programs are prefunded and when the funds are received. The Company believes that its growing portfolio of noninterest-bearing deposits provides a stable and profitable funding vehicle and a significant competitive advantage in a rising interest rate environment as the Company’s cost of funds will likely remain relatively low, with less of an increase in the cost of funds expected relative to many other banks. Under EVE analysis, the economic value of financial assets, liabilities and off-balance sheet instruments is derived under each rate scenario.  The economic value of equity is calculated as the difference between the estimated market value of assets and liabilities, net of the impact of off-balance sheet instruments. The EVE analysis used in the following table reflects the required analysis used no less than quarterly by management. It models immediate -200, -100, +100, +200, 300 and +400 basis point parallel shifts in market interest rates. Due to the current low level of interest rates, only a -100 basis point parallel shift is represented. The Company was within Board policy limits for all scenarios. The tables below show the results of the scenario as of September 30, 2020 and 2019: Economic Value Sensitivity Balances as of September 30, 2020 Standard (Parallel Shift) Economic Value of Equity at Risk% Percentage Change from Base Board Policy Limits — % — % -9.4 % -10.0 % 9.2 % -10.0 % 15.7 % -20.0 % 20.6 % -25.0 % 24.8 % -35.0 % -200(1) -100 100 200 300 400 (1) A -200 basis point parallel shift was not analyzed by the Company at September 30, 2020. Balances as of September 30, 2019 Percentage Change from Base Board Policy Limits Standard (Parallel Shift) Economic Value of Equity at Risk% -200 -100 100 200 300 400 -9.2 % -20.0 % -4.0 % -10.0 % 1.9 % -10.0 % 2.1 % -20.0 % 1.6 % -25.0 % 0.9 % -35.0 % The EVE at risk reported at September  30, 2020 shows that the economic value of equity position will be more sensitive to changes in interest rates than the prior period due to the large amount of non-interest bearing funding compared with the prior period. 82         Item 8. Financial Statements and Supplementary Data Reports of Independent Registered Public Accounting Firm Table of Contents Consolidated Financial Statements Statements of Financial Condition Statements of Operations Statements of Comprehensive Income Statements of Changes in Stockholders’ Equity Statements of Cash Flows Notes to Consolidated Financial Statements 83   Report of Independent Registered Public Accounting Firm Stockholders and the Board of Directors of Meta Financial Group, Inc. Sioux Falls, South Dakota Opinion on the Financial Statements We have audited the accompanying consolidated statement of financial condition of Meta Financial Group, Inc. and Subsidiaries (the "Company") as of September 30, 2020 and 2019, the related consolidated statements of operations, comprehensive income, changes in stockholders’ equity, and cash flows for the years ended September 30, 2020 and 2019, and the related notes (collectively referred to as the "financial statements"). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of September 30, 2020 and 2019, and the results of its operations and its cash flows for the years ended September 30, 2020 and 2019, in conformity with accounting principles generally accepted in the United States of America. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the Company’s internal control over financial reporting as of September 30, 2020, based on criteria established in Internal Control – Integrated Framework: (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) and our report dated November 30, 2020 expressed an unqualified opinion. Basis for Opinion These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's financial statements based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audit included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audit also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audit provides a reasonable basis for our opinion. Critical Audit Matters The critical audit matters communicated below are matters arising from the current period audit of the financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that was communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of a critical audit matter does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Allowance for Loan Losses - General Reserve Qualitative Adjustment As described in Notes 1 and 5 to the consolidated financial statements, the Company’s allowance for loan losses is a valuation account that reflects the Company’s estimate of incurred losses in its loan portfolio to the extent they 84 are both probable and reasonable to estimate. The allowance for loan losses was $56.2 million at September 30, 2020, which consists of two components: the valuation allowance for loans individually evaluated for impairment (“specific reserves”), representing $5.1 million, and the valuation allowance for loans collectively evaluated for impairment (“general reserves”), representing $51.1 million. The general reserve component is based on a quantitative and qualitative analysis. The calculation of the allowance for loan losses involves significant and subjective assumptions which require a high degree of judgment relating to: 1) the general economic environment in the Company’s markets, including economic conditions throughout the Midwest, 2) the size and complexity of individual credits in relation to loan and lease structure, 3) existing loan and lease policies and the pace of portfolio growth, and 4) the expected impact of the disruption of the COVID-19 pandemic on the Company’s loan customers and the related impact on credit risk. General reserves at September 30, 2020 include qualitative adjustments of $26.4 million attributed to the estimated impact of the disruption of the COVID-19 pandemic on the Company’s loan customers. Changes in these assumptions could have a material effect on the Company’s financial results. The qualitative adjustment for the general reserve includes consideration of: changes in lending and leasing policies and procedures, changes in national and local economic and business conditions and developments, including the disruptive impact of the COVID-19 pandemic, changes in the nature and volume of the loan and lease portfolio, changes in lending and leasing management and staff, trends in past due, classified, nonaccrual, and other loan and lease categories, changes in the Company’s loan and lease review system and oversight, changes in collateral and residual values, credit concentration risk, and the regulatory and legal requirements and environment. The qualitative adjustments contribute significantly to the general reserve component of the allowance for loan losses. Management’s identification and analysis of these considerations and related adjustments requires significant judgment. We identified the estimate of the qualitative adjustment of the general reserve for the commercial real estate segment in the community banking portfolio and the commercial finance segment in the national lending portfolio (“identified segments”) as a critical audit matter as they represent a significant portion of the total qualitative adjustment and because management’s estimate relies on a qualitative analysis to determine a quantitative adjustment which required especially subjective auditor judgment. The primary procedures we performed to address this critical audit matter included: • Testing the effectiveness of controls over the evaluation of the general reserve qualitative adjustments for the identified segments, including controls addressing: ◦ Management's review of the accuracy of data inputs used as the basis for the allowance allocations resulting from the qualitative adjustments. ◦ Management's review of the reasonableness of the judgments and assumptions used to develop the qualitative adjustments for the general reserve. ◦ Management's review of the mathematical accuracy of the allowance calculation. • Substantively testing management’s process, including evaluating their judgments and assumptions, for developing the general reserve qualitative adjustments for the identified segments which included: ◦ ◦ ◦ ◦ Evaluation of the completeness and accuracy of data inputs used as a basis for the adjustments relating to qualitative general reserve factors. Evaluation of the reasonableness of management’s judgements related to the qualitative and quantitative assessment of the data used in the determination of the general reserve qualitative adjustments and the resulting allocation to the allowance. Among other procedures, our evaluation considered, evidence from internal and external sources, loan portfolio performance and whether such assumptions were applied consistently period to period. Analytically evaluating the qualitative adjustment year over year for directional consistency and testing for reasonableness, including the qualitative adjustment attributed to the estimated impact of the disruption of the COVID-19 pandemic on the Company’s loan customers. Testing the mathematical accuracy of the allowance calculation, including the application of the qualitative adjustments. We have served as the Company’s auditor since 2018. Grand Rapids, Michigan November 30, 2020 /s/ Crowe LLP 85         KPMG LLP 2500 Ruan Center 666 Grand Avenue Des Moines, IA 50309 Report of Independent Registered Public Accounting Firm To the Stockholders and Board of Directors Meta Financial Group, Inc.: Opinion on the Consolidated Financial Statements We have audited the accompanying consolidated statements of operations, comprehensive income, changes in stockholders’ equity, and cash flows of Meta Financial Group, Inc. and subsidiaries (the Company) for the year ended September 30, 2018, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the results of operations of the Company and its cash flows for the year ended September 30, 2018, in conformity with U.S. generally accepted accounting principles. Basis for Opinion These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audit included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audit also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audit provides a reasonable basis for our opinion. /s/ KPMG LLP We served as the Company’s auditor from 2008 to 2018. Des Moines, Iowa November 29, 2018 86           META FINANCIAL GROUP, INC. AND SUBSIDIARIES Consolidated Statements of Financial Condition (Dollars in Thousands, Except Share and Per Share Data) ASSETS Cash and cash equivalents Investment securities available for sale, at fair value Mortgage-backed securities available for sale, at fair value Investment securities held to maturity, at cost Mortgage-backed securities held to maturity, at cost Loans held for sale Loans and leases Allowance for loan and lease losses Federal Reserve Bank and Federal Home Loan Bank stocks, at cost Accrued interest receivable Premises, furniture, and equipment, net Rental equipment, net Bank-owned life insurance Foreclosed real estate and repossessed assets, net Goodwill Intangible assets Prepaid assets Deferred taxes, net Other assets Total assets LIABILITIES AND STOCKHOLDERS’ EQUITY LIABILITIES Deposits: Noninterest-bearing checking Interest-bearing checking Savings deposits Money market deposits Time certificates of deposit Wholesale deposits Total deposits Short-term borrowings Long-term borrowings Accrued interest payable Accrued expenses and other liabilities Total liabilities STOCKHOLDERS’ EQUITY Preferred stock, 3,000,000 shares authorized, no shares issued, none outstanding at September 30, 2020 and 2019, respectively Common stock, $0.01 par value; 90,000,000 shares authorized, 34,479,164 and 37,821,508 shares issued, 34,360,890 and 37,807,064 shares outstanding at September 30, 2020 and 2019, respectively Common stock, Nonvoting, $0.01 par value; 3,000,000 shares authorized, no shares issued, none outstanding at September 30, 2020 and 2019, respectively Additional paid-in capital Retained earnings Accumulated other comprehensive income Treasury stock, at cost, 118,274 and 14,444 common shares at September 30, 2020 and 2019, respectively Total equity attributable to parent Noncontrolling interest Total stockholders' equity Total liabilities and stockholders’ equity See Notes to Consolidated Financial Statements. 87 September 30, 2020 September 30, 2019 $ 427,367 $ 814,495 453,607 87,183 5,427 183,577 3,322,765 (56,188) 27,138 16,628 41,608 205,964 92,315 9,957 309,505 41,692 8,328 17,723 82,983 126,545 889,947 382,546 127,582 7,182 148,777 3,658,847 (29,149) 30,916 20,400 45,932 208,537 89,827 29,494 309,505 52,810 9,476 18,884 54,832 $ 6,092,074 $ 6,182,890 $ 4,356,630 $ 157,571 47,866 48,494 20,223 348,416 4,979,200 — 98,224 1,923 165,419 5,244,766 — 344 — 594,569 234,927 17,542 (3,677) 843,705 3,603 847,308 2,358,010 185,768 49,773 76,911 109,275 1,557,268 4,337,005 646,019 215,838 9,414 130,656 5,338,932 — 378 — 580,826 252,813 6,339 (445) 839,911 4,047 843,958 $ 6,092,074 $ 6,182,890 META FINANCIAL GROUP, INC. AND SUBSIDIARIES Consolidated Statements of Operations (Dollars in Thousands, Except Share and Per Share Data) Interest and dividend income: Loans and leases, including fees Mortgage-backed securities Other investments Interest expense: Deposits FHLB advances and other borrowings Net interest income Provision for loan and lease losses For the Fiscal Years Ended September 30, 2020 2019 2018 $ 261,128 $ 274,528 $ 9,028 22,685 11,390 39,811 98,475 15,479 44,580 292,841 325,729 158,534 22,616 11,187 33,803 46,648 14,874 61,522 15,163 12,822 27,985 259,038 264,207 130,549 64,776 55,650 29,432 Net interest income after provision for loan and lease losses 194,262 208,557 101,117 Noninterest income: Refund transfer product fees Tax advance product fees Payment card and deposit fees Other bank and deposit fees Rental income Gain (loss) on sale of securities available for sale, net (Includes $51, $729, and $(8,177) reclassified from accumulated other comprehensive income (loss) for net gain (loss) on securities available for sale for the fiscal years ended September 30, 2020, 2019 and 2018, respectively) Gain on divestitures Gain on sale of other Other income Total noninterest income Noninterest expense: Compensation and benefits Refund transfer product expense Tax advance product expense Card processing Occupancy and equipment expense Operating lease equipment depreciation Legal and consulting Intangible amortization Impairment expense Other expense Total noninterest expense 36,061 31,826 87,379 1,310 44,826 51 19,275 4,425 14,641 39,198 34,687 87,130 1,942 41,053 729 — 7,831 9,975 41,879 35,703 97,920 977 7,333 (8,177) — 561 8,329 239,794 222,545 184,525 136,247 155,811 109,044 7,644 2,723 25,956 26,995 32,831 20,858 10,997 1,982 52,818 7,526 3,102 23,677 28,071 26,181 17,310 17,711 9,660 44,111 11,750 1,817 26,283 19,740 5,386 15,064 9,641 18 29,489 319,051 333,160 228,232 Income before income tax expense 115,005 97,942 57,410 Income tax expense (benefit) (Includes $13, $184, and $(2,330) reclassified from accumulated other comprehensive income (loss) for the fiscal years ended September 30, 2020, 2019 and 2018, respectively) Net income before noncontrolling interest Net income attributable to noncontrolling interest Net income attributable to parent Earnings per common share: Basic Diluted See Notes to Consolidated Financial Statements. 5,661 (3,374) 5,117 109,344 101,316 4,624 4,312 52,293 673 $ 104,720 $ 97,004 $ 51,620 $ $ 2.94 $ 2.94 $ 2.49 $ 2.49 $ 1.68 1.67 88                     META FINANCIAL GROUP, INC. AND SUBSIDIARIES Consolidated Statements of Comprehensive Income (Dollars in Thousands) For Fiscal Years Ended September 30, 2018 2019 2020 Net income before noncontrolling interest $ 109,344 $ 101,316 $ 52,293 Other comprehensive income (loss): Change in net unrealized gain (loss) on debt securities 15,164 53,739 (66,053) (Gain) loss realized in net income Unrealized gain (loss) on currency translation Deferred income tax effect Total other comprehensive income (loss) Total comprehensive income (51) (729) 8,177 15,113 53,010 (57,876) (101) (122) 3 3,809 11,203 12,963 39,925 120,547 141,241 (15,596) (42,277) 10,016 673 Total comprehensive income attributable to noncontrolling interest 4,624 4,312 Comprehensive income attributable to parent $ 115,923 $ 136,929 $ 9,343 See Notes to Consolidated Financial Statements. 89         META FINANCIAL GROUP, INC. AND SUBSIDIARIES Consolidated Statements of Changes in Stockholders' Equity For the Fiscal Years Ended September 30, 2018, 2019 and 2020 (Dollars in Thousands, Except Share and Per Share Data) Common Stock Meta Financial Group Stockholder's Equity Additional Paid-in Capital Retained Earnings Accumulated Other Comprehensive Income (Loss), Net of Tax Treasury Stock  Total Meta Stockholders’ Equity Non- controlling Interest Total Equity Balance, September 30, 2017 $ 288 $ 258,144 $ 167,164 $ 9,166 $ (266) $ 434,496 $ — $ 434,496 — (5,736) Cash dividends declared on common stock ($0.18 per share) Issuance of common shares due to exercise of stock options Issuance of common shares due to restricted stock Issuance of common shares due to ESOP — 1 4 1 147 — 1,605 Issuance of common shares due to acquisition 99 295,667 Shares repurchased Stock compensation Net change in unrealized losses on securities, net of income taxes Net income Noncontrolling interests due to acquisition Net investment by (distribution to) noncontrolling interests — — — — — — (875) 11,123 — — — — — — — — — — — 51,620 — — — — — — — — — (42,277) — — — — — — — — (1,723) — — — — — (5,736) 148 4 1,606 295,766 (2,598) 11,123 (42,277) 51,620 — — — — — — — — — (5,736) 148 4 1,606 295,766 (2,598) 11,123 — (42,277) 673 52,293 3,167 3,167 (266) (266) Balance, September 30, 2018 $ 393 $ 565,811 $ 213,048 $ (33,111) $ (1,989) $ 744,152 $ 3,574 $ 747,726 Balance, September 30, 2018 $ 393 $ 565,811 $ 213,048 $ (33,111) $ (1,989) $ 744,152 $ 3,574 $ 747,726 Adoption of Accounting Standards Update 2014-09, net of income taxes Adoption of Accounting Standards Update 2016-01, net of income taxes Cash dividends declared on common stock ($0.20 per share) Issuance of common shares due to exercise of stock options Issuance of common shares due to restricted stock Issuance of common shares due to ESOP Shares repurchased Retirement of treasury stock Stock compensation Total other comprehensive income Net income Net investment by (distribution to) noncontrolling interests — — — — 3 — — — — 44 — 2,011 1,502 475 (7,760) — — — (18) 18 (46,500) — — — — — — (4,956) 12,942 — — — — — 97,004 — — (475) — — — — — — — 39,925 — — — — — — — — 1,502 — (7,760) 44 3 2,011 (3,412) (49,912) — 12,942 39,925 97,004 4,956 — — — — Balance, September 30, 2019 $ 378 $ 580,826 $ 252,813 $ 6,339 $ (445) $ 839,911 $ 4,047 $ 843,958 Balance, September 30, 2019 $ 378 $ 580,826 $ 252,813 $ 6,339 $ (445) $ 839,911 $ 4,047 $ 843,958 — (3,839) (3,839) Cash dividends declared on common stock ($0.20 per share) Issuance of common shares due to exercise of stock options Issuance of common shares due to restricted stock Issuance of common shares due to ESOP Shares repurchased Stock compensation Total other comprehensive income Net income Net investment by (distribution to) noncontrolling interests — 1 2 1 — (7,100) 265 — 3,219 — — — (38) 38 (115,506) — — — — 10,221 — — — — — 104,720 — — — — — — — 11,203 — — — — — — (7,100) 266 2 3,220 (3,232) (118,738) 10,221 11,203 — — — — 104,720 4,624 109,344 — (5,068) (5,068) Balance, September 30, 2020 $ 344 $ 594,569 $ 234,927 $ 17,542 $ (3,677) $ 843,705 $ 3,603 $ 847,308 See Notes to Consolidated Financial Statements. 90 — — — — — — — — — — 1,502 — (7,760) 44 3 2,011 (49,912) — 12,942 39,925 4,312 101,316 — — — — — — — (7,100) 266 2 3,220 (118,738) 10,221 11,203                       (Dollars in Thousands) Cash flows from operating activities: META FINANCIAL GROUP, INC. AND SUBSIDIARIES Consolidated Statements of Cash Flows For the Fiscal Years Ended September 30, 2020 2019 2018 Net income before noncontrolling interest Adjustments to reconcile net income to net cash provided by (used in) operating activities: $ 109,344 $ 101,316 $ 52,293 Depreciation, amortization and accretion, net Stock compensation Provision (recovery): Loan and lease losses Deferred taxes Loans held for sale: Originations Purchases Proceeds from sales Net change Fair value adjustment of foreclosed real estate Net realized (gain) loss: Other assets Divestitures Foreclosed real estate and repossessed assets Securities available for sale, net Loans held for sale Lease receivable and equipment Net change: Other assets Deposits held for sale Accrued interest payable Accrued expenses and other liabilities Accrued interest receivable Change in bank-owned life insurance value Impairment on assets held for sale Impairment on rental equipment Impairment of intangibles Net cash provided by operating activities Cash flows from investing activities: Securities available for sale: Purchases Proceeds from sales Proceeds from maturities and principal repayments Securities held to maturity: Proceeds from maturities and principal repayments Loans and leases: Purchases Proceeds from sales Net change Proceeds from sales of foreclosed real estate and repossessed assets Federal Reserve Bank and Federal Home Loan Bank stock: Purchases Redemption Rental equipment: Purchases Proceeds from sales Net change Premises, furniture, and equipment: Purchases Proceeds from sales Proceeds from divestitures Cash paid for acquisitions Cash received upon acquisitions Net cash (used in) investing activities 91 60,745 10,221 55,149 12,942 64,776 55,650 (2,347) (14,301) 37,722 11,123 29,432 6,530 (98,798) (171,260) (1,691) — (15,443) 319,123 22,855 568 361 (19,275) 4,960 (51) (5,389) (4,335) 1,524 1,535 (7,491) 8,643 2,050 125,357 31,819 139 (89) — 278 (729) (5,089) (2,930) (5,427) — 1,620 16,623 1,616 (2,488) (2,534) 242 447 — — 6,194 111 — 17,621 952 29 127 — 19 8,177 (181) (526) 2,633 — 1,933 (28,610) 2,745 (2,591) — — 18 467,220 191,012 137,755 (229,326) (299,269) (626,575) 4,904 237,254 755,616 164,044 596,758 162,118 40,017 35,025 40,525 (151,435) (262,622) (165,670) 9,991 13,838 22,611 (100,508) (591,785) (493,381) 23,992 1,905 244 (472,000) (878,316) (961,124) 475,778 870,800 998,880 (53,637) (144,432) 14,692 2,623 8,301 1,567 (1,848) 2,362 (15,000) (12,266) (13,971) (8,542) 107 3,498 — — 101 — — — — — (6) 58,858 (206,316) (339,198) (389,790) Cash flows from financing activities: Net change: Checking, savings, and money market deposits Time certificates of deposit Wholesale deposits FHLB and other borrowings Federal funds Securities sold under agreements to repurchase Short-term borrowings Distribution to noncontrolling interests Proceeds from other liabilities Principal payments: Other liabilities Capital lease obligations Cash dividends paid Issuance of common stock due to ESOP Issuance of common stock due to restricted stock Proceeds from exercise of stock options and issuance of common stock Shares repurchased Redemption of long-term borrowings 2,229,075 48,897 7 (89,062) (167,044) (143,096) (1,208,885) 26,014 (275,000) 275,000 (477,000) 55,000 (4,019) — 325 — (5,068) (3,839) 1,633 7,916 (7,568) (1,737) (7,100) 3,220 2 266 (11,691) (88) (7,760) 2,011 3 44 (118,738) (49,912) — — 229,982 (415,000) (565,000) 1,222 (11,642) (266) — (4,888) (62) (5,736) 1,606 4 148 (2,598) (258) Net cash provided by (used in) financing activities 40,019 174,876 (915,577) Effect of exchange rate changes on cash (101) (122) 3 Net change in cash and cash equivalents 300,822 26,568 (1,167,609) Cash and cash equivalents at beginning of fiscal year Cash and cash equivalents at end of fiscal year 126,545 99,977 1,267,586 $ 427,367 $ 126,545 $ 99,977 92 META FINANCIAL GROUP, INC. AND SUBSIDIARIES Consolidated Statements of Cash Flows (Cont'd.) (Dollars in Thousands) Supplemental disclosure of cash flow information Cash paid (received) during the fiscal year for: Interest Income taxes Franchise taxes Other taxes Supplemental schedule of non-cash investing activities: Transfers Securities from held to maturity to available for sale Loans and leases to foreclosed real estate and repossessed assets Loans and leases to rental equipment Rental equipment to loans and leases Loans and leases to held for sale Other assets to held for sale Deposits to held for sale Recognition of operating lease ROU assets, net of remeasurements Stock issued for acquisitions Purchases/sales of securities accrued, not settled Purchases - available for sale Short- and long-term borrowings transferred from other liabilities See Notes to Consolidated Financial Statements. For the Fiscal Years Ended September 30, 2020 2019 2018 $ 41,294 $ 59,902 $ 6,223 281 535 (2,821) 223 557 — 9,983 2,134 8,924 542,101 7,858 288,975 28,666 — — — — — — 210 99,992 — — — — — 20,026 33,499 8,946 160 206 346,771 30,451 9 993 15,068 — — — 295,767 1,430 — 93 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 1.  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES PRINCIPLES OF CONSOLIDATION The Consolidated Financial Statements include the accounts of Meta Financial Group, Inc. (the “Company”), a registered bank holding company located in Sioux Falls, South Dakota, and its wholly-owned subsidiaries. The Company's subsidiaries include MetaBank (the “Bank”), a national bank whose primary federal regulator is the Office of the Comptroller of the Currency (the "OCC"), and Meta Capital, LLC, a wholly-owned service corporation subsidiary of MetaBank which invests in companies in the financial services industry. All significant intercompany balances and transactions have been eliminated. The Company also owns 100% of First Midwest Financial Capital Trust I (the “Trust”), which was formed in July 2001 for the purpose of issuing trust preferred securities, and Crestmark Capital Trust I, which was acquired from the Crestmark Acquisition in August 2018. The Trust and Crestmark Capital Trust I are not included in the Consolidated Financial Statements of the Company. In addition, the Company evaluates its relationships with other entities to identify whether they are variable interest entities ("VIEs") and to assess whether it is the primary beneficiary of such entities. If the determination is made that the Company is the primary beneficiary, then that entity is included in the Consolidated Financial Statements. Variable Interest Entities VIEs are defined by contractual ownership or other interests that change with fluctuations in the VIE's net asset value. The primary beneficiary is the entity which has both: (1) the power to direct the activities of the VIE that most significantly impacts the VIE’s economic performance, and (2) the obligation to absorb losses or receive benefits of the entity that could potentially be significant to the VIE. To determine whether or not a variable interest the Company holds could potentially be significant to the VIE, the Company considers both qualitative and quantitative factors regarding the nature, size and form of the Company's involvement with the VIE. Further, the Company assesses whether or not the Company is the primary beneficiary of a VIE on an ongoing basis. Crestmark Capital Trust I qualifies as a VIE for which the Company is not the primary beneficiary. Consequently, the accounts of that entity are not consolidated in the Company’s Financial Statements. As a result of the Crestmark Acquisition, the Company acquired existing membership interests of five joint venture limited liability companies (the "LLCs"). The Company holds 80% of the membership interests in each of the five LLC entities, which offer commercial lending and other financing arrangements. In connection with these LLCs, the Company exclusively provides funding for each entity's activities. The Company determined it is the primary beneficiary of all five LLCs as it has the managing power under the terms of each of the LLC operating agreements. Results of the five LLCs are reflected in the Company's September 30, 2020 Consolidated Financial Statements and are summarized below. The assets recognized as a result of consolidating the LLCs are the property of the LLCs and are not available for any other purpose. (Dollars in Thousands) Cash and cash equivalents Loans and leases Allowance for loan and lease losses Accrued interest receivable Rental equipment, net Foreclosed real estate and repossessed assets Other assets Total assets Accrued expenses and other liabilities Noncontrolling interest Net assets less noncontrolling interest September 30, 2020 1,480 124,869 (557) 724 — 952 4,006 131,474 2,132 3,603 125,739 $ $ 94   Amounts for noncontrolling interests reflect the proportionate share of membership interest (equity) and net income attributable to the holders of minority membership interest in the following entities: • Capital Equipment Solutions, LLC (“CES”) - CES engages in the business of providing equipment financing term loans. • CM Help, LLC - CM Help provides flexible patient loan programs to hospitals and patient clients of hospitals as a financing alternative for the self-pay and co-pay portions of patients’ hospital expenses. • CM Southgate II, LLC - CM Southgate II engages in the business of acquiring fleet leases and semi-trailer/ tractor loans and leases. • CM Sterling, LLC - CM Sterling engages in asset-based lending and factoring. • CM TFS, LLC - CM TFS engages in the business of acquiring equipment financing term loans and leases. NATURE OF BUSINESS AND INDUSTRY SEGMENT INFORMATION One of the Company's primary sources of revenue relates to payment processing services for prepaid debit cards, ATM sponsorship, tax refund transfer and other money transfer systems and services.  Additionally, a significant source of revenue for the Company is interest from the purchase or origination of commercial finance loans, consumer finance loans, warehouse finance loans and community banking loans.  The Company accepts deposits from customers in the normal course of business on a national basis through its MPS and tax services divisions, and through wholesale funding.  The Company operates in the banking industry, which accounts for the majority of its revenues and assets. The Company uses the “management approach” for reporting information about segments in annual and interim financial statements.  The management approach is based on the way the chief operating decision-maker organizes segments within a company for making operating decisions and assessing performance.  Reportable segments are based on products and services, geography, legal structure, management structure and any other manner in which management disaggregates a company.  Based on the management approach model, the Company has determined that its business is comprised of three reporting segments. See Note 22. Segment Reporting for additional information on the Company's segment reporting. USE OF ESTIMATES IN PREPARING FINANCIAL STATEMENTS The preparation of Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates. Certain significant estimates include the valuation of residual values within lease receivables, allowance for loan and lease losses, the valuation of foreclosed real estate and repossessed assets, the valuation of goodwill and intangible assets and the fair values of securities and other financial instruments.  These estimates are reviewed by management regularly; however, they are particularly susceptible to significant changes in the future. CASH AND CASH EQUIVALENTS AND FEDERAL FUNDS SOLD For purposes of reporting cash flows, cash and cash equivalents is defined to include the Company’s cash on hand and due from financial institutions and short-term interest-bearing deposits in other financial institutions.  The Company reports cash flows net for customer loan transactions, securities purchased under agreement to resell, federal funds purchased, deposit transactions, securities sold under agreements to repurchase, and Federal Home Loan Bank ("FHLB") advances with terms less than 90 days. The Bank is required to maintain reserve balances in cash or on deposit with the FRB, based on a percentage of deposits. The total of those reserve balances was zero at September  30, 2020, and $33.9 million at September  30, 2019.  The Company at times maintains balances in excess of insured limits at various financial institutions including the FHLB, the FRB and other private institutions. At September 30, 2020, the Company had $2.0 million interest-bearing deposits held at the FHLB and $362.0 million in interest-bearing deposits held at the FRB. At September 30, 2020, the Company had no federal funds sold. The Company does not believe these instruments carry a significant risk of loss, but cannot provide assurances that no losses could occur if these institutions were to become insolvent. 95 SECURITIES GAAP requires that, at acquisition, an enterprise classify debt securities into one of three categories: Available for Sale (“AFS”), Held to Maturity (“HTM”) or trading. AFS securities are carried at fair value on the Consolidated Statements of Financial Condition, and unrealized holding gains and losses are excluded from earnings and recognized as a separate component of equity in accumulated other comprehensive income (loss) (“AOCI”). See Note 25. Fair Values of Financial Instruments for additional information on fair value of AFS securities. HTM debt securities are measured at amortized cost. The Company classifies the majority of its securities as AFS, which are those the Company may decide to sell if needed for liquidity, asset/liability management, or other reasons. Both AFS and HTM are subject to review for other-than-temporary impairment. Meta did not hold trading securities at September 30, 2020 or 2019. Gains and losses on the sale of securities are determined using the specific identification method based on amortized cost and are reflected in results of operations at the time of sale. Interest and dividend income, adjusted by amortization of purchase premium or discount using the level yield method, is included in income as earned. For callable debt securities, any purchase premium is amortized to the first call date while any discount is accreted over the contractual life of the security. Securities Impairment Management continually monitors the investment securities portfolio for impairment on a security-by-security basis and has a process in place to identify securities that could potentially have a credit impairment that is other-than- temporary. This process involves the consideration of the length of time and extent to which the fair value has been less than the amortized cost basis, review of available information regarding the financial position of the issuer, monitoring the rating of the security, monitoring changes in value, cash flow projections, and the Company’s intent to sell a security or whether it is more likely than not the Company will be required to sell the security before the recovery of its amortized cost, which, in some cases, may extend to maturity. To the extent the Company determines that a security is deemed to be other-than-temporarily impaired, an impairment loss is recognized. If the Company intends to sell a security or it is more likely than not that the Company would be required to sell a security before the recovery of its amortized cost, the Company recognizes an other-than-temporary impairment for the difference between amortized cost and fair value. If the Company does not expect to recover the amortized cost basis, does not plan to sell the security and if it is not more likely than not that the Company would be required to sell the security before the recovery of its amortized cost, the recognition of the other-than-temporary impairment is bifurcated.  For those securities, the Company separates the total impairment into a credit loss component recognized in net income, and the amount of the loss related to other factors is recognized in other comprehensive income, net of taxes. The amount of the credit loss component of a debt security impairment is estimated as the difference between amortized cost and the present value of the expected cash flows of the security. The present value is determined using the best estimate of cash flows discounted at the effective interest rate implicit to the security at the date of purchase or the current yield to accrete an asset-backed or floating rate security. In fiscal 2020, 2019 and 2018, there was no other-than-temporary impairment recorded. Equity Investments The Company holds marketable equity securities, which have readily determinable fair value, and include common equity and mutual funds. These securities are recorded at fair value with unrealized gains and losses, due to changes in fair value, reflected in earnings. Interest and dividend income from these securities is recognized in interest income. See Note 4. Securities for additional information on marketable equity securities. The Company also holds non-marketable equity investments that are included in Other Assets in the Company’s Consolidated Financial Statements. The Company generally accounts for these investments under the equity method or the provisions of Accounting Standards Update ("ASU") 2016-01, Financial Instruments - Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Liabilities ("ASU 2016-01"), beginning October 1, 2018. Investments where the Company has significant influence, but not control, over the investee are accounted for under the equity method. Investments where the Company cannot exercise significant influence over the investee are accounted for under ASU 2016-01, which requires such investments to be measured at fair value, with changes in fair value recognized in earnings, unless those investments have no readily determinable fair value. Investments without readily determinable fair value are measured under the measurement alternative, which reflects cost less impairment, with adjustments in value resulting from observable price changes arising from orderly transactions of the same or a similar security from the same issuer ("measurement alternative investments"). 96     The Company reviews for impairment for equity method, fair value and measurement alternative investments and includes an analysis of the facts and circumstances for each investment, expectations of cash flows, capital needs, and viability of its business model. For equity method and fair value investments, the asset carrying value is reduced when the decline in fair value is considered to be other than temporary. For measurement alternative investments, the asset carrying value is reduced when the fair value is less than the carrying value, without the consideration of recovery. There was a $1.3 million impairment recognized on equity method, fair value or measurement alternative investments during the fiscal year ended September 30, 2020. The Company held the following non-marketable equity investments: • • Equity Method - The Company held equity method investments of $11.0 million within other assets as of September 30, 2020. The Company’s ownership of such investments typically ranges from 5% - 25% of the investee. The Company recognized net earnings from these investments in the amount of $2.6 million within noninterest income for the fiscal year ended September  30, 2020. The Company elected to classify distributions received from equity method investments using the cumulative earnings approach on the Consolidated Statements of Cash Flows. Fair Value Method - The Company held equity investments measured at net asset value (NAV) per share (or its equivalent) of $2.8 million as of September 30, 2020 where NAV is considered the fair value practical expedient. These investments are recorded within other assets on the Company’s Consolidated Financial Statements. Fluctuations in fair value are recognized in earnings within noninterest Income. • Measurement Alternative - The Company held equity investments measured using the measurement alternative under ASU 2016-01 of $12.0 million as of September  30, 2020 within other assets on the Company’s Consolidated Financial Statements. The Company recognized an impairment loss of $1.3 million on such investments during the fiscal year ended September 30, 2020. LOANS HELD FOR SALE ("LHFS") LHFS include loans retained in the community bank portfolio and commercial loans originated under the guidelines of the SBA or USDA. LHFS are held at the lower of cost or fair value. Generally, LHFS are valued on an aggregate portfolio basis. Any amount by which the cost exceeds fair value is initially recorded as a valuation allowance and subsequently reflected in the gain or loss on sale when sold. At September  30, 2020 and 2019, there was no valuation allowance recorded for LHFS. Gains and losses on LHFS are recorded in noninterest income on the Consolidated Statements of Operations. Loan costs and fees are deferred at origination and are recognized in income at the time of sale. Interest income is calculated based on the note rate of the loan and is recorded as interest income. For loans transferred to LHFS due to change in intent of holding the loans to maturity or for the foreseeable future, such loans are transferred at lower of cost or fair value. 97 LOANS AND LEASES LOANS RECEIVABLE Loans receivable that management has the intent and ability to hold for the foreseeable future or until maturity or pay-off are reported at their outstanding principal balances net of any unearned income, cumulative charge-offs, unamortized deferred fees and costs on originated loans, and unamortized premiums or discounts on purchased loans. Interest income on loans is accrued over the term of the loans based upon the amount of principal outstanding except when serious doubt exists as to the collectability of a loan, in which case the accrual of interest is discontinued.  Unearned income, deferred loan fees and costs, and discounts and premiums are amortized to interest income over the contractual life of the loan using the interest method. The Company generally places Community Banking loans on nonaccrual status when: the full and timely collection of interest or principal becomes uncertain; they are 90 days past due for interest or principal, unless they are both well-secured and in the process of collection; or part of the principal balance has been charged off. The majority of the Company's National Lending loans follow the same nonaccrual policy as Community Banking loans with certain commercial finance, consumer finance and tax service loans not generally being placed on non-accrual status, but instead are charged off when the collection of principal and interest become doubtful. When placed on nonaccrual status, the accrued unpaid interest receivable is reversed against interest income and any remaining amortizing of net deferred fees is suspended. Cash collected on these loans is applied to first reduce the carrying value of the loan with any remainder being recognized as interest income. Generally, a loan can return to accrual status when all delinquent interest and principal become current under the terms of the loan agreement and collectability of the remaining principal and interest is no longer doubtful. Loans are considered past due when contractually required principal or interest payments have not been made on the due dates. For commercial loans, the Company generally fully charges off or charges down to net realizable value (fair value of collateral, less estimated costs to sell) for loans secured by collateral when: management judges the loans to be uncollectible; repayment is deemed to be protracted beyond reasonable time frames; the loan has been classified as a loss by either the Company's internal loan review process or its banking regulatory agencies; the customer has filed bankruptcy and the loss becomes evident owing to lack of assets; or the loan meets a defined number of days past due unless the loan is both well-secured and in the process of collection. For consumer loans, the Company fully charges off or charges down to net realizable value when deemed uncollectible due to bankruptcy or other factors, or meets a defined number of days past due. The Company generally considers a loan to be impaired when, based on current information and events, it determines that it will not be able to collect all amounts due according to the loan contract, including scheduled interest payments. This evaluation is generally based on delinquency information, an assessment of the borrower’s financial condition and the adequacy of collateral, if any. The Company's impaired loans predominantly include loans on nonaccrual status in the Commercial segment and loans modified in a troubled-debt-restructuring, whether on accrual or nonaccrual status. The Company measures the amount of impairment, if any, based on the difference between the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premium or discount) and the present value of expected future cash flows, discounted at the loans effective interest rate. When collateral is the sole source of repayment for the impaired loan, the Company charges down to net realizable value. 98 As part of the Company’s ongoing risk management practices, management generally attempts to work with borrowers when necessary to extend or modify loan terms to better align with their current ability to repay.  Extensions and modifications to loans are made in accordance with internal policies and guidelines which conform to regulatory guidance. Modified loan terms may include interest rate reductions, principal forgiveness, term extensions, payment forbearance or other actions intended to minimize the Company’s economic loss and to avoid foreclosure or repossession of the collateral. Each occurrence is unique to the borrower and is evaluated separately. In a situation where an economic concession has been granted to a borrower that is experiencing financial difficulty, the Company identifies and reports that loan as a troubled debt restructuring (“TDR”).  Management considers regulatory guidelines when restructuring loans to ensure that prudent lending practices are followed.  As such, qualification criteria and payment terms consider the borrower’s current and prospective ability to comply with the modified terms of the loan. Additionally, the Company structures loan modifications with the intent of strengthening repayment prospects. Loans that are reported as TDRs apply the identical criteria in the determination of whether the loan should be accruing or not accruing. The event of classifying the loan as a TDR due to a modification of terms may be independent from the determination of accruing interest on a loan. LEASES RECEIVABLE The Company provides various types of commercial lease financing that are classified for accounting purposes as direct financing, sales-type or operating leases. Leases that transfer substantially all of the benefits and risks of ownership to the lessee are classified as direct financing or sales-type leases and are included in loans and leases receivable on the Consolidated Statements of Financial Condition. Direct financing and sales-type leases are carried at the combined present value of future minimum lease payments and lease residual values. The determination of lease classification requires various judgments and estimates by management, including the fair value of equipment at lease inception, useful life of the equipment under lease, lease residual value, and collectability of minimum lease payments. Sales-type leases generate dealer profit, which is recognized at lease inception by recording lease revenue net of lease cost. Lease revenue consists of the present value of the future minimum lease payments. Lease cost consists of the lease equipment’s book value, less the present value of its residual. Interest income on direct financing and sales-type leases is recognized using methods that approximate a level yield over the fixed, non-cancelable term of the lease. Recognition of interest income is generally discontinued at the time the lease becomes 90 days delinquent, unless the lease is well-secured and in process of collection. Delinquency and past due status is based on the contractual terms of the lease. The Company receives pro rata rent payments for the interim period until the lease contract commences and the fixed, non-cancelable lease term begins. Interim payments are recognized in the month they are earned and are recorded in interest income. Management has policies and procedures in place for the determination of lease classification and review of the related judgments and estimates for all lease financings. The Company generally fully charges off or charges down to net realizable value (fair value of collateral, less estimated costs to sell) for leases when management judges the lease to be uncollectible; repayment is deemed to be protracted beyond reasonable time frames; the lease has been classified as a loss by either the Company's internal review process or its banking regulatory agencies; the customer has filed bankruptcy and the loss becomes evident owing to lack of assets; or the lease meets a defined number of days past due unless the lease is both well- secured and in the process of collection. Some lease financings include a residual value component, which represents the estimated fair value of the leased equipment at the expiration of the initial term of the transaction. The estimation of the residual value involves judgments regarding product and technology changes, customer behavior, shifts in supply and demand, and other economic assumptions. The Company reviews residual assumptions at least annually and records impairment, if necessary, which is charged to non-interest expense in the period it becomes known. The Company may purchase and sell minimum lease payments, primarily as a credit risk reduction tool, to third-party financial institutions at fixed rates on a non-recourse basis with its underlying equipment as collateral. For those transactions that achieve sale treatment, the related lease cash flow stream and the non-recourse financing are derecognized. For those transactions that do not achieve sale treatment, the underlying lease remains on the Company’s Consolidated Statements of Financial Condition and non-recourse debt is recorded in the amount of the proceeds received. The Company retains servicing of these leases and bills, collects, and remits funds to the third-party financial institution. Upon default by the lessee, the third-party financial institutions may take control of the underlying collateral which the Company would otherwise retain as residual value. 99 Leases that do not transfer substantially all benefits and risks of ownership to the lessee are classified as operating leases. Such leased equipment are included in rental equipment on the Consolidated Statements of Financial Condition and are depreciated on a straight-line basis over the term of the lease to its estimated residual value. Depreciation expense is recorded as operating lease equipment depreciation expense within noninterest expense. Operating lease rental income is recognized when it becomes due and is reflected as a component of noninterest income. An allowance for lease losses is not provided on operating leases. LOAN SERVICING AND TRANSFERS OF FINANCIAL ASSETS The Company, from time to time, sells loan participations, generally without recourse.  The Company also sells commercial SBA and USDA loans to third parties, generally without recourse. Sold loans are not included in the Consolidated Financial Statements.  The Bank generally retains the right to service the sold loans for a fee and records a servicing asset, which is included within other assets on the Consolidated Statements of Financial Condition. At September  30, 2020 and 2019, the Bank was servicing loans for others with aggregate unpaid principal balances of $232.3 million and $175.5 million, respectively. The service fees and ancillary income related to these loans were immaterial. Transfers of financial assets are accounted for as sales when control over the assets has been surrendered. Control over transferred assets is deemed to be surrendered when (1) the assets have been legally isolated from the Company, (2) the transferee obtains the right (free of conditions that constrain it from taking advantage of that right) to pledge or exchange the transferred assets, and (3) the Company does not maintain effective control over the transferred assets through an agreement to repurchase them before their maturity. ALLOWANCE FOR LOAN AND LEASE LOSSES The allowance for loan and lease losses ("ALLL") represents management’s estimate of probable loan and lease losses that have been incurred as of the date of the Consolidated Financial Statements. The ALLL is increased by a provision for loan and lease losses charged to expense and decreased by charge-offs (net of recoveries). Estimating the risk of loss and the amount of loss on any loan or lease is necessarily subjective.  Management’s periodic evaluation of the appropriateness of the ALLL is based on the Company’s and peer group’s past loan and lease loss experience, known and inherent risks in the portfolio, adverse situations that may affect the borrower’s ability to repay, the estimated value of any underlying collateral, and current economic conditions.  While management may periodically allocate portions of the ALLL for specific problem loan or lease situations, the entire ALLL is available for any loan or lease charge-offs that occur. The ALLL consists of specific and general components. The specific component of the ALLL relates to impaired loans and leases. Loans are generally considered impaired if full principal or interest payments are not probable in accordance with the contractual loan terms.  Leases are generally considered impaired if collectability of the remaining minimum lease payments becomes uncertain. Often this is associated with a delay or shortfall in payments of 90 days or more for community banking loans and leases. Non-accrual loans and leases and all TDRs are considered impaired. Impaired loans and leases, or portions thereof, are charged off when deemed uncollectible.  Impaired loans are carried at the present value of expected future cash flows discounted at the loan’s effective interest rate or at the fair value of the collateral if the loan is collateral dependent.  For such loans, an allowance is established when the discounted cash flows (or collateral value or observable market price) of the impaired loan is lower than the carrying value of that loan. 100 The general reserve covers certain Community Bank and Commercial Finance loans and leases not considered impaired and is determined based upon both quantitative and qualitative analysis.  A separate general reserve analysis is performed for individual classified non-impaired loans and leases and for non-classified smaller-balance homogeneous loans. The three main assumptions for the quantitative components for 2020 and 2019 are historical loss rates, the look back period (“LBP”) and the loss emergence period (“LEP”). • • • The historical loss experience is determined by portfolio segment and is based on the actual loss history of the Company over a specified period of time. The period of time varies by portfolio and ranges from three to seven years.  For the individual classified loans, historic charge-off rates for the Company’s classified loan population are utilized. A three to seven-year LBP is appropriate as it captures the Company’s ability to workout troubled loans or relationships while continuing to factor in the loss experience resulting from varying economic cycles and other factors. The weighted average LEP is an estimate of the average amount of time from the point the Company identifies a credit event of the borrower to the point the loss is confirmed by the Company weighted by the dollar value of the write off. The LEP is only applied to the non-classified loan general reserve in the Company's Community Bank portfolio. Qualitative adjustment considerations for the general reserve include considerations of changes in lending and leasing policies and procedures, changes in national and local economic and business conditions and developments, changes in the nature and volume of the loan and lease portfolio, changes in lending and leasing management and staff, trending in past due, classified, nonaccrual, and other loan and lease categories, changes in the Company’s loan and lease review system and oversight, changes in collateral and residual values, credit concentration risk, and the regulatory and legal requirements and environment. Beginning in the fiscal 2020 second quarter, additional reserve levels were estimated by increasing qualitative factors due to the unprecedented uncertainty stemming from the COVID-19 pandemic. The additional reserves were primarily estimated for loans and leases that were granted short-term payment deferrals related to financial stress stemming from the COVID-19 pandemic along with other loans and leases within certain industries that were considered higher risk for credit loss. National Lending portfolios, outside of certain loans and leases in the Commercial Finance portfolio, primarily utilize a general reserve process that mostly uses historical factors related to the specific loan and lease portfolio, although other qualitative factors may be considered in the final loss rate used to calculate the reserve on these portfolios. Loans in these portfolios are generally not placed on non-accrual status or impaired. The balances are generally written off after a loan becomes past due greater than 210 days for insurance premium finance loans, 180 days for tax and other specialty lending loans, 120 days for consumer credit products and 90 days for other loans. See Note 5. Loans and Leases, Net for further information on the ALLL. The following are risk characteristics of the Company’s loan and lease portfolio: Commercial Finance The Company's commercial finance product lines include term lending, asset based lending, factoring, leasing, insurance premium finance, government guaranteed lending and other commercial finance products offered on a nationwide basis that are subject to adverse market conditions which may impact the borrower’s ability to make repayment on the loan or lease or could cause a decline in the value of the collateral that secures the loan or lease. The loans or leases are primarily made based on the operating cash flows of the borrower and on the underlying collateral provided by the borrower. The cash flows of borrowers may be volatile and the value of the collateral securing these loans and leases may be difficult to measure. Most commercial finance loans and leases are secured by the assets being financed or other business assets such as accounts receivable or inventory. Although the loans and leases are often collateralized by equipment, inventory, accounts receivable, insurance premiums or other business assets, the liquidation of collateral in the event of a borrower default may be an insufficient source of repayment, because accounts receivable may be uncollectible and inventories and equipment may be obsolete or of limited use. The Company attempts to mitigate these risks by adhering to its underwriting policies in evaluating the management of the business and the credit-worthiness of borrowers and guarantors. 101   Consumer Finance The Bank designs its credit program relationships with certain desired outcomes. Three high priority outcomes are liquidity, credit protection, and risk retention. The Bank believes the benefits of these outcomes not only support its goals but the goals of the credit program partner as well. The Bank designs its program credit protections in a manner so that the Bank earns a reasonable risk adjusted return, but is protected by certain layers of credit support, similar to what you would find in structured finance. The Bank will hold a sizable portion of the originated asset on its own balance sheet, but retains the flexibility to sell a portion of the originated asset to other interested parties, thereby supporting program liquidity.  Tax Services The Bank's tax services division provides short-term taxpayer advance loans. Taxpayers are underwritten to determine eligibility for these unsecured loans. Due to the nature of taxpayer advance loans, it typically takes no more than three e-file cycles (the period of time between scheduled IRS payments) from when the return is accepted by the IRS to collect from the borrower. In the event of default, the Bank has no recourse against the tax consumer. The Bank will charge off the balance of a taxpayer advance loan if there is a balance at the end of the calendar year, or when collection of principal becomes doubtful. Through its tax services division, the Bank provides short-term electronic return originator ("ERO") advance loans on a nationwide basis. These loans are typically utilized by tax preparers to purchase tax preparation software and to prepare tax office operations for the upcoming tax season. EROs go through an underwriting process to determine eligibility for the unsecured advances. ERO loans are not collateralized. Collection on ERO advances begins once the ERO begins to process refund transfers. Generally, the Bank will charge off the balance of an ERO advance loan if there is a balance at the end of June, or when collection of principal becomes doubtful. Warehouse Finance The Bank participates in several asset-backed warehouse lines of credit whereby the Bank is in a senior, secured position as the first out participant. These facilities are primarily collateralized by consumer receivables, with the Bank holding a senior collateral position enhanced by a subordinate party structure. Community Banking Effective on February 29, 2020 (the "Closing Date") of the Community Bank division sale to Central Bank, the Company substantially ceased originating loans within its Community Banking loan portfolio. The Company entered a servicing agreement with Central Bank for the retained Community Bank loan portfolio that became effective on the Closing Date. See Note 3. Divestitures for further information related to the Community Banking lending portfolio. EARNINGS PER COMMON SHARE (“EPS”) Basic earnings per share is computed by dividing income available to common stockholders after the allocation of dividends and undistributed earnings to the participating securities by the weighted average number of common shares outstanding for the period. Diluted earnings per share reflects the potential dilution that could occur if securities or other contracts to issue common stock were exercised, and is computed after giving consideration to the weighted average dilutive effect of the Company’s stock options and after the allocation of earnings to the participating securities. See Note 6. Earnings per Common Share for further information. PREMISES, FURNITURE AND EQUIPMENT Land is carried at cost. Buildings, furniture, fixtures, leasehold improvements and equipment are carried at cost, less accumulated depreciation and amortization.  Capital leases, where the Company is the lessee, are included in premises and equipment at the capitalized amount less accumulated amortization. The Company primarily uses the straight-line method of depreciation over the estimated useful lives of the assets, which is 39 years for buildings, and range from two years to 15 years for leasehold improvements, and for furniture, fixtures and equipment. Assets are reviewed for impairment when events indicate the carrying amount may not be recoverable. See Note 7. Premises, Furniture and Equipment, Net for further information. BANK-OWNED LIFE INSURANCE Bank-owned life insurance represents the cash surrender value of investments in life insurance contracts. Earnings on the contracts are based on the earnings on the cash surrender value, less mortality costs. 102 FORECLOSED REAL ESTATE AND REPOSSESSED ASSETS Real estate properties and repossessed assets acquired through, or in lieu of, loan foreclosure are initially recorded at fair value less selling costs at the date of foreclosure, establishing a new cost basis. The fair value of the real estate owned is based on independent appraisals, real estate brokers’ price opinions, or automated valuation methods, less costs to sell. The fair value of repossessed assets is based on available pricing guides, auction results or price opinions, less costs to sell. Any reduction to fair value from the carrying value of the related loan at the time of acquisition is accounted for as a loan loss and charged against the allowance for loan and lease losses. Subsequent valuations are periodically performed by management. If the subsequent fair value, less costs to sell, declines to less than the carrying amount of the asset, the shortfall is recognized in the period it becomes known as an impairment in noninterest expense and a valuation allowance is recorded for the asset. Operating expenses of properties are also recorded in noninterest expense. Rental income of properties is recorded in noninterest income. GOODWILL Goodwill represents the cost in excess of the fair value of net assets acquired (including identifiable intangibles) in transactions accounted for as business acquisitions. Goodwill is evaluated annually for impairment at a reporting unit level. The Company has determined that its reporting units are one level below the operating segments and distinguish these reporting units based on how the segments and reporting units are managed, taking into consideration the economic characteristics, nature of the products, and customers of the segments and reporting units. The Company performs its impairment evaluation as of September 30 of each fiscal year unless a triggering event occurs that would require an interim impairment evaluation. If the carrying amount of the reporting unit with goodwill exceeds its fair value, goodwill is considered impaired and is written down by the excess carrying value of the reporting unit. Subsequent increases in goodwill are not recognized in the Consolidated Financial Statements. No goodwill impairment was recognized during the fiscal years ended September 30, 2020, 2019 or 2018. See Note 10. Goodwill and Intangible Assets for further information. INTANGIBLE ASSETS Intangible assets other than goodwill are amortized over their respective estimated lives. All intangible assets are subject to an impairment test at least annually or more often if conditions indicate a possible impairment. See Note 10. Goodwill and Intangible Assets for further information. SECURITIES SOLD UNDER AGREEMENTS TO REPURCHASE The Company enters into sales of securities under agreements to repurchase with primary dealers only, which provide for the repurchase of the same security. Securities sold under agreements to repurchase identical securities are collateralized by assets which are held in safekeeping in the name of the Bank or by the dealers who arranged the transaction.  Securities sold under agreements to repurchase are treated as financings, and the obligations to repurchase such securities are reflected as a liability. The securities underlying the agreements remain in the asset accounts of the Company. See Note 13. Short-Term and Long-Term Borrowings for further information. EMPLOYEE STOCK OWNERSHIP PLAN (“ESOP”) The cost of shares issued to the ESOP, but not yet allocated to participants, are presented in the Consolidated Statements of Financial Condition as a reduction of stockholders’ equity. Compensation expense is recorded based on the market price of the shares as they are committed to be released for allocation to participant accounts. The difference between the market price and the cost of shares committed to be released is recorded as an adjustment to additional paid-in capital.  Dividends on allocated ESOP shares are recorded as a reduction of retained earnings.  Dividends on unallocated shares are used to reduce the accrued interest and principal amount of the ESOP’s loan payable to the Company. At September 30, 2020 and 2019, all shares in the ESOP were allocated. See Note 15. Employee Stock Ownership and Profit Sharing Plans for further information. STOCK COMPENSATION Compensation expense for share-based awards is recorded over the vesting period at the fair value of the award at the time of grant.  The exercise price of options or fair value of non-vested (restricted) shares granted under the Company’s incentive plans is equal to the fair market value of the underlying stock at the grant date. The Company has elected, with the adoption of ASU 2016-09, to record forfeitures as they occur. See Note 16. Stock Compensation for further information. 103 INCOME TAXES The Company records income tax expense based on the amount of taxes due on its tax return plus deferred taxes computed based on the expected future tax consequences of temporary differences between the carrying amounts and tax bases of assets and liabilities, using enacted tax rates.  Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, it is more likely than not that some portion or all of the deferred tax assets will not be realized. In accordance with ASC 740, Income Taxes, the Company recognizes a tax position as a benefit only if it is more likely than not that the tax position would be sustained in a tax examination, with a tax examination being presumed to occur. The amount recognized is the largest amount of tax benefit that is greater than 50% likely of being realized upon examination.  For tax positions not meeting the more likely than not test, no tax benefit is recorded.  The Company recognizes interest and/or penalties related to income tax matters in noninterest income or noninterest expense. The effect on deferred tax assets and liabilities from a change in tax rates is recorded in income tax expense in the Consolidated Statements of Operations in the period in which the enactment date occurs. If current period income tax rates change, the impact on the annual effective income tax rate is applied year to date in the period of enactment. See Note 17. Income Taxes for further information. FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK The Company, in the normal course of business, makes commitments to make loans which are not reflected in the Consolidated Financial Statements. The reserve for these unfunded commitments is included within Other Liabilities on the Consolidated Statements of Financial Condition. REVENUE RECOGNITION Interest revenue from loans, leases, and investments is recognized on the accrual basis of accounting as the interest is earned according to the terms of the particular loan, lease, or investment. Income from service and other customer charges is recognized as earned.  Revenue within the Consumer segment is recognized as services are performed and service charges are earned in accordance with the terms of the various programs. The Company adopted Accounting Standards Update 2014-09, Revenue from Contracts with Customers, and related amendments on October 1, 2018 under the cumulative-effect method. ASU 2014-09 modifies the guidance used to recognize revenue from contracts with customers for transfers of goods or services and transfers of non-financial assets, unless those contracts are within the scope of other guidance. Upon adoption, the Company recorded a cumulative effect adjustment of $1.5 million to retained earnings, net of tax, due to changes in timing of revenue recognition from breakage of unregistered, unused prepaid cards in the Company’s MPS division. Results for prior periods have not been adjusted and continue to be reported in accordance with the Company’s historical accounting policies. Refer to Note 21. Revenue from Contracts with Customers for additional information. COMPREHENSIVE INCOME (LOSS) Comprehensive income (loss) consists of net income and other comprehensive income or loss. Other comprehensive income or loss includes the change in net unrealized gains and losses on securities AFS, net of reclassification adjustments and tax effects.  Accumulated other comprehensive income (loss) is recognized as a separate component of stockholders’ equity. RELATED PARTY TRANSACTIONS The Company has disclosed information on its equity investments and relationships with variable interest entities in Note 1. Summary of Significant Accounting Policies. At September 30, 2020 and 2019, the Company had zero and $5.1 million, respectively, of loans outstanding with individuals deemed under Regulation O to be directors, executive officers and/or employees of the Company. RECLASSIFICATION AND REVISION OF PRIOR PERIOD BALANCES Certain prior year amounts have been reclassified to conform to the current year financial statement presentation. These changes and reclassifications did not impact previously reported net income or comprehensive income. 104 RECENTLY ADOPTED ACCOUNTING STANDARDS UPDATES ("ASU") The following ASUs were adopted by the Company during the fiscal year ended September 30, 2020: ASU 2016-02, Leases (Topic 842) and subsequent related updates (collectively ASU 2016-02) on October 1, 2019, which requires lessees to recognize most leases on their balance sheet. Lessor accounting is largely unchanged. The ASU requires both quantitative and qualitative disclosures regarding key information about lease arrangements from both lessees and lessors. The Company elected the effective date transition method utilizing the adoption date as the first date of application of the revised guidance. As a result, prior period amounts have not been restated. Upon adoption, the Company elected certain transitional practical expedients offered through the guidance, including the 'package of practical expedients' whereby it did not reassess (i) whether any expired or existing contracts contain leases, (ii) the lease classification of any expired or existing leases, and (iii) initial direct costs for any existing leases, which resulted in the Company not recognizing a cumulative effect adjustment to retained earnings. Management evaluated Meta’s leasing contracts and activities and developed methodologies and processes to estimate and account for the right-of-use ("ROU") assets and lease liabilities for building leases based on the present value of future lease payments. On October 1, 2019, the Company recorded ROU assets and lease liabilities totaling $27.4 million and $28.6 million, respectively. The impact to capital ratios as a result of increased risk- weighted assets was immaterial. The adoption of this guidance did not result in a material change to lessee expense recognition. The changes to lessor accounting, as well as change in customer behavior driven by the adoption of these ASUs, impact the results of Meta’s lease financing businesses, including earlier recognition of expense due to a narrower definition of initial direct costs. As a lessee, the Company enters into contracts to lease real estate, information technology equipment and other various types of equipment. Leases that transfer substantially all of the benefits and risks of ownership to the Company are classified as finance leases, while all others are classified as operating leases. At lease commencement for buildings, a lease liability and ROU asset are calculated and recognized on both types of leases. The lease liability is equal to the present value of the future minimum lease payments. The ROU asset is equal to the lease liability, plus any initial direct costs and prepaid lease payments, less any lessor incentives received. Operating lease ROU assets are included in other assets and finance lease ROU assets are included in premises and equipment, net. The Company uses the appropriate term Federal Home Loan Bank ("FHLB") rate to determine the discount rate for the present value calculation of future minimum lease payments when an implicit rate is not known for a given lease. The lease term used in the calculation includes any options to extend that the Company is reasonably certain to exercise. The Company has elected to not recognize assets or liabilities on its balance sheet related to short-term leases. Subsequent to lease commencement, lease liabilities recorded for finance leases are measured using the effective interest rate method and the related ROU assets are amortized on a straight-line basis over the lease term. Interest expense and amortization expense are recorded separately on the Consolidated Statements of Operations in interest expense on borrowings and occupancy and equipment noninterest expense, respectively. At September  30, 2020, the Company had no finance lease ROU assets or lease liabilities. For operating leases, total lease cost is comprised of lease expense, short-term lease cost, variable lease cost and sublease income. Lease expense includes future minimum lease payments, which are recognized on a straight-line basis over the lease term, as well as common area maintenance charges, real estate taxes, insurance and other expenses, where applicable, which are expensed as incurred. Total lease cost for operating leases is recorded in occupancy and equipment noninterest expense. See Note 11. Operating Lease Right-of-Use Assets and Liabilities for further information. The Company also adopted the following ASUs effective October 1, 2019, none of which had a material impact on the Company’s Consolidated Financial Statements: – – – – ASU 2018-02, Income Statement -- Reporting Comprehensive Income (Topic 220)): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. The Company elected to not reclassify tax effects stranded in accumulated other comprehensive income. ASU 2018-09, Codification Improvements. ASU 2020-01, Investments-Equity Securities (Topic 321), Investments-Equity Method and Joint Ventures (Topic 323), and Derivatives and Hedging (Topic 815): Clarifying Interactions between Topics 321, 323 and 815. ASU 2020-03, Codification Improvements to Financial Instruments. 105 ASUs TO BE ADOPTED ASU 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. This ASU, along with subsequent ASUs published as clarifications to Topic 326, requires entities to replace the incurred loss impairment methodology with a current expected loss (CECL) methodology to determine the allowance for credit losses for loans, net investments in leases, debt securities held at amortized cost, and certain off-balance sheet credit exposures. CECL requires loss estimates for the remaining estimated life of the asset to be measuring using historical loss data as well as adjustments for current conditions and reasonable and supportable forecasts of future economic conditions. The adoption of CECL will be reflected using a modified retrospective approach with a cumulative effect adjustment to Retained Earnings recorded as of October 1, 2020 in the Company’s Quarterly Report on Form 10-Q for the quarter-ending December 31, 2020. The Company has established a governance structure to implement CECL and has developed methodologies to be used upon adoption. At September 30, 2020, loan and lease portfolios totaled $3.32 billion with a corresponding allowance for loan and lease losses (ALLL) of $56.2 million under current GAAP. Based on parallel runs of the CECL process that were performed in conjunction with the current ALLL process, the Company estimates that the adoption of CECL will result in an allowance for credit losses (ACL) that is larger than the current ALLL amount by $12.0 million to $13.0 million in total for all portfolios. A portion of this increase is a result of new requirements to record ACL related to acquired loans and leases, regardless of any credit mark recorded. Under current GAAP, credit marks are included in the determination of the fair value adjustments reflected as a discount to the carrying value of the loans, and an ALLL is not recorded on acquired loans and leases until there is evidence of credit deterioration post acquisition. However, upon adoption of CECL, an ACL is recorded for all acquired loans and leases based on the lifetime loss concept. The remaining credit and interest mark from acquisition accounting as of September 30, 2020 will continue to accrete over the life of the loan or lease but will no longer be considered when estimating the ACL for remaining acquired loans and leases upon CECL adoption. The adoption of CECL will also result in an increase in the liability for off-balance sheet credit exposures between $0.8  million and $0.9  million. For other assets within the scope of the standard such as debt securities held-to- maturity and other receivables, management expects the impact from CECL to be inconsequential. The Company estimates a cumulative tax effected adjustment to record ACL and to increase the off-balance sheet credit exposure liability results in a reduction to retained earnings of $10.0 million to $11.0 million. Management is finalizing its review of certain asset-specific risk characteristics. Management is also evaluating financial statement and disclosure impacts as well as determining whether to elect to utilize the three-year phase-in period for regulatory impact of CECL. As the Corporation finalizes the implementation of the standard in the first quarter of fiscal year 2021, final decisions by management will result in the specific October 1, 2020 ACL impact being established. The initial increase to the Company’s ALLL and liability for off-balance sheet credit exposures will be recorded as an adjustment to beginning of the year retained earnings. Post adoption, as loans and leases are added to the portfolio, the Company expects higher levels of ACL determined by CECL assumptions, resulting in accelerated recognition of provision for credit losses, as compared to historical results. ASU 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework – Changes to the Disclosure Requirements for Fair Value Measurements. This ASU modifies the disclosure requirements on fair value measurements in Topic 820, including the removal, modification to, and addition of certain disclosure requirements. This ASU will be effective for fiscal years beginning after December 15, 2019 with early adoption permitted. The majority of the disclosure changes are to be applied on a prospective basis. The Company will adopt this ASU effective October 1, 2020. Although this ASU impacts the Company’s fair value disclosures, no additional impact to the Consolidated Financial Statements is expected. ASU 2018-17, Consolidation (Topic 810) – Targeted Improvements to Related Party Guidance for Variable Interest Entities. The relevant amendments in this ASU provide updated guidance when determining whether a decision- making fee is a variable interest and requires reporting entities to consider indirect interest held through related parties under common control on a proportional basis rather than as the equivalent of a direct interest in its entirety. The result of these amendments is likely more decision makers not having a variable interest through their decision- making arrangements. These amendments will also create alignment between determining whether a decision- making fee is a variable interest and determining whether a reporting entity within a related party group is the primary beneficiary of a VIE. This ASU is effective for fiscal years beginning after December 15, 2019. The Company does not expect a material impact on the Consolidated Financial Statements. 106 ASU 2019-12, Income Taxes (Topic 740) – Simplifying the Accounting for Income Taxes. The amendments in this ASU are intended to simplify the accounting for income taxes by removing certain exceptions to the general rules found in Topic 740-Income Taxes. The majority of the amendments are to be applied on a prospective basis. This ASU is effective for fiscal years beginning December 15, 2021. The Company is currently evaluating the impact of this guidance on the consolidated financial statements. ASU 2020-04, Reference Rate Reform (Topic 848) – Facilitation of the Effects of Reference Rate Reform on Financial Reporting. The amendments in this ASU provide optional expedients and exceptions to applying GAAP to contracts, hedging relationships and other transactions impacted by reference rate reform if certain criteria are met. The amendments include a one-time sale or transfer election of held-to-maturity debt securities impacted by reference rate reform. The amendments in this ASU are effective upon issuance through December 31, 2022. The Company is currently evaluating the impact of this guidance on the consolidated financial statements. NOTE 2.  SIGNIFICANT EVENTS COVID-19 Pandemic The COVID-19 pandemic began impacting the U.S. and global economies in the first calendar quarter of 2020. In March 2020, the U.S. declared a national emergency and imposed travel restrictions, limitations of business operations in certain industries, and other efforts in order to impede the spread of COVID-19. Since the onset of this pandemic, macroeconomic conditions and markets have significantly deteriorated. While the process of phased re- openings of the economies of many states began in May and June, COVID-19 continues to have a significant effect on individuals, businesses and the economy. In response to the impacts of COVID-19, the U.S. federal government enacted the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") on March 27, 2020. The goal of the CARES Act is to prevent a severe economic downturn through various measures, including direct financial aid to American families and economic stimulus to significantly impacted industry sectors. Accommodations to Borrowers The Company is participating in the Paycheck Protection Program ("PPP"), which is being administered by the Small Business Administration ("SBA"). It is the Company's understanding that loans funded through the PPP program are fully guaranteed by the U.S. government and that a portion of these loans will ultimately be forgiven by the SBA in accordance with the terms of the program. See Note 5. Loans and Leases, Net for further information related to this program. In response to the COVID-19 pandemic impact on customers, the Company is engaging in more frequent communication with borrowers to better understand their situation and challenges and has been offering credit- worthy borrowers experiencing temporary hardship certain loan and lease modifications ("COVID modifications"), such as payment deferrals, as a result of interagency guidance issued on March 22, 2020 encouraging companies to work with customers impacted by COVID-19. The Company elected to treat COVID modifications on leases as part of the enforceable rights and obligations of the parties under the existing lease contract, resulting in these payment deferrals being treated as variable lease payments under the existing lease versus lease modifications. Additionally, for COVID modifications on loans, the Company adjusted its effective interest rate to reflect the payment deferral modification and continued accruing interest during this period. Short-term modifications made on a good faith basis in response to COVID-19 borrowers whose payments were current prior to any relief, are not to be considered troubled debt restructurings, and will not be considered delinquent so long as they meet their revised obligations in the modification agreement. As of September  30, 2020, $170.0 million of the loans and leases that were granted deferral payments by the Company were still in their deferment period. In addition, the Company has made other COVID-19 related modifications, of which $23.3  million are still active as of September  30, 2020. The majority of the other modifications were related to adjusting the type or amount of the customer's payments. 107 The table below presents the outstanding balance of active COVID-19 related modifications by type and category. September 30, 2020 COVID-19 Related Payment Deferrals Other COVID-19 Related Modifications (Dollars in Thousands) National Lending Term lending Asset based lending Factoring Lease financing Insurance premium finance SBA/USDA Other commercial finance Commercial finance Consumer credit products Other consumer finance Consumer finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Total Community Banking Total loans and leases Rental equipment $ 26,559 $ 3,078 — 5,896 230 7,724 69 43,556 1,574 4,223 5,797 49,353 120,695 — 120,695 170,048 — — 4,846 18,434 — — — — 23,280 — — — 23,280 — — — 23,280 — 23,280 Total COVID-19 related modifications $ 170,048 $ Financial Impact The Company recorded $9.0 million in provision expense during the three months ended September  30, 2020, compared to $4.1 million for the comparable period in the prior year. The increase in provision was primarily within the retained community bank, tax services, and commercial finance portfolios, partially offset by a decrease in the consumer finance portfolio. Provision increases in the community bank and commercial finance portfolios were primarily attributable to movie theater, hospitality, and small ticket equipment finance relationships that have experienced ongoing stress related to the COVID-19 pandemic. Additional provisions were also applied to loans and leases that received short-term payment deferrals. The Company’s approach to estimating the COVID-19 impact on credit quality is presented in Note 5. Loans and Leases, Net. The Company's interest and fee income could be reduced as a result of COVID-19. While interest and fees will continue to accrue in accordance with GAAP, a decrease in loan demand could lead to slower loan growth or even a contraction in loan balances in the near term. In addition, should eventual credit losses emerge, interest income and fees accrued may need to be reversed in future periods. At this time, the Company is unable to project the materiality of such an impact. No additional significant financial impacts directly related to COVID-19 were identified for the fiscal year ended September 30, 2020. 108 NOTE 3. DIVESTITURES On the Closing Date, the Company sold the Bank's Community Bank division, a component of the Company's Corporate segment, to Central Bank, a state-chartered bank headquartered in Storm Lake, Iowa. The sale included all of the Community Bank division's deposits, branch locations, fixed assets and employees and a portion of the Community Bank division’s loan portfolio. The Company has summarized the results of the transaction below. (Dollars in Thousands) Cash and cash equivalents Loans Premises, furniture and equipment Other assets Total assets Deposits Other liabilities Total liabilities Net assets Purchase price Gain on sale Fair Value at February 29, 2020 2,504 268,584 4,945 1,250 277,283 290,493 1,720 292,213 (14,930) 4,345 19,275 $ $ $ $ $ $ The $19.3 million gain on sale (before tax) was recognized within noninterest income on the Company's Consolidated Statements of Operations for the fiscal year ended September  30, 2020. In addition to what's reflected above, the Company also recognized $0.6 million, $0.2 million, $0.8 million, and $0.3 million in legal, IT, consulting, and nonrecurring compensation expenses related to the sale of the Community Bank division, respectively. The Company entered a servicing agreement with Central Bank for the retained Community Bank loan portfolio that became effective on the Closing Date. The Company recognized $3.5 million in servicing fee expense during the fiscal year ended September 30, 2020. On August 4, 2020 and September 17, 2020, the Company sold an additional $58.6 million and $76.4 million, respectively, of the retained Community Bank portfolio to Central Bank. The sales did not result in any material gain to the Company. As of September 30, 2020, the Company had $130.1 million of community bank loans classified as held for sale and expects to sell those loans during the first quarter of fiscal year 2021. See Note 5. Loans and Leases, Net, and Note 26. Subsequent Events, for additional information. 109 The Company has summarized the Community Bank division results for the three months and fiscal year ended September 30, 2020 below. (Dollars in Thousands) Three Months Ended September 30, 2020 Net interest income (Reversal) Provision for loan and lease losses Noninterest income Noninterest expense Net income (loss) before income tax expense Fiscal Year Ended September 30, 2020 Net interest income (Reversal) Provision for loan and lease losses Noninterest income Noninterest expense Community Bank Sold(1) Community Bank Retained(2) Total Community Bank $ $ $ — $ 9,045 $ (2,470) — 327 4,370 5 2,646 2,143 $ 2,034 $ 2,512 $ 34,393 $ (4,711) 18,891 19,694 5,282 (3,468) 7,759 9,045 1,900 5 2,973 4,177 36,905 14,180 16,226 13,041 Net income (loss) before income tax expense (1) Reflects the activity of the assets and liabilities included in the disposal of the Community Bank division through September 30, 2020. (2) Reflects the activity of the retained Community Bank loan portfolio as of September 30, 2020. 21,635 $ 4,275 $ $ 25,910 NOTE 4.  SECURITIES The amortized cost, gross unrealized gains and losses and estimated fair values of available for sale ("AFS") and held to maturity ("HTM") debt securities are presented below. (Dollars in Thousands) At September 30, 2020 Debt securities AFS SBA securities Obligation of states and political subdivisions Non-bank qualified obligations of states and political subdivisions Asset-backed securities Mortgage-backed securities Total debt securities AFS (Dollars in Thousands) At September 30, 2019 Debt securities AFS SBA securities Obligation of states and political subdivisions Non-bank qualified obligations of states and political subdivisions Asset-backed securities Mortgage-backed securities Total debt securities AFS Amortized Cost Gross Unrealized Gains Gross Unrealized (Losses) Fair Value $ 159,722 $ 825 5,391 $ 16 (158) $ 164,955 841 — 314,819 329,139 439,879 $ 1,244,384 $ 8,978 2,015 14,567 30,967 $ (23) (6,229) (839) 323,774 324,925 453,607 (7,249) $ 1,268,102 Amortized Cost Gross Unrealized Gains Gross Unrealized (Losses) Fair Value $ 182,327 $ 3,655 $ 858 16 — $ 185,982 — 874 396,430 305,603 378,670 1,263,888 5,030 262 5,731 14,694 (903) 400,557 (3,331) 302,534 (1,855) 382,546 (6,089) 1,272,493 110   (Dollars in Thousands) At September 30, 2020 Debt securities HTM Amortized Cost Gross Unrealized Gains Gross Unrealized (Losses) Fair Value Non-bank qualified obligations of states and political subdivisions Mortgage-backed securities Total HTM securities $ 87,183 $ 1,040 $ (29) $ 88,194 5,427 124 — 5,551 $ 92,610 $ 1,164 $ (29) $ 93,745 (Dollars in Thousands) At September 30, 2019 Debt securities HTM Amortized Cost Gross Unrealized Gains Gross Unrealized (Losses) Fair Value Non-bank qualified obligations of states and political subdivisions Mortgage-backed securities Total HTM securities $ 127,582 $ 108 $ (1,403) $ 126,287 7,182 $ 134,764 $ 14 122 $ (13) 7,183 (1,416) $ 133,470 Management has implemented processes to identify securities that could potentially have a credit impairment that is other-than-temporary. This process can include, but is not limited to, evaluating the length of time and extent to which the fair value has been less than the amortized cost basis, reviewing available information regarding the financial position of the issuer, interest or dividend payment status, monitoring the rating of the security, monitoring changes in value, and projecting cash flows. Management also determines whether the Company intends to sell a security or whether it is more likely than not the Company will be required to sell the security before the recovery of its amortized cost basis which, in some cases, may extend to maturity. To the extent the Company determines that a security is deemed to be other-than-temporarily impaired, an impairment loss is recognized. For all securities considered temporarily impaired, the Company does not intend to sell these securities and it is not more likely than not that the Company will be required to sell the security before recovery of its amortized cost, which may occur at maturity. The Company believes collection will occur for all principal and interest due on all investments with amortized cost in excess of fair value and considered only temporarily impaired. GAAP requires that, at acquisition, an enterprise classify debt securities into one of three categories: AFS, HTM or trading. AFS securities are carried at fair value on the consolidated statements of financial condition, and unrealized holding gains and losses are excluded from earnings and recognized as a separate component of equity in accumulated other comprehensive income ("AOCI"). HTM debt securities are measured at amortized cost. Both AFS and HTM are subject to review for other-than-temporary impairment. The Company had no trading securities at September 30, 2020 or 2019. Gross unrealized losses and fair value, aggregated by investment category and length of time that individual securities have been in continuous unrealized loss position, were as follows: (Dollars in Thousands) At September 30, 2020 Debt securities AFS SBA securities Non-bank qualified obligations of states and political subdivisions LESS THAN 12 MONTHS Unrealized (Losses) Fair Value OVER 12 MONTHS Fair Value Unrealized (Losses) TOTAL Fair Value Unrealized (Losses) $ 32,257 $ (102) $ 9,875 $ (56) $ 42,132 $ (158) 6,265 (6) 3,103 (17) 9,368 (23) Asset-backed securities 106,474 (1,089) 178,686 (5,140) 285,160 (6,229) Mortgage-backed securities 138,338 (839) — — 138,338 (839) Total debt securities AFS $ 283,334 $ (2,036) $ 191,664 $ (5,213) $ 474,998 $ (7,249) 111 (Dollars in Thousands) At September 30, 2019 Debt securities AFS SBA securities Non-bank qualified obligations of states and political subdivisions LESS THAN 12 MONTHS Unrealized (Losses) Fair Value OVER 12 MONTHS Fair Value Unrealized (Losses) TOTAL Fair Value Unrealized (Losses) $ 10,262 $ — $ — $ — $ 10,262 $ — Asset-backed securities 158,176 (1,823) 93,259 (1,508) 251,435 Mortgage-backed securities 1,713 (1) 89,634 (1,854) 91,347 66,326 (177) 55,428 (726) 121,754 (903) (3,331) (1,855) Total debt securities AFS $ 236,477 $ (2,001) $ 238,321 $ (4,088) $ 474,798 $ (6,089) (Dollars in Thousands) At September 30, 2020 Debt securities HTM Non-bank qualified obligations of states and political subdivisions Total debt securities HTM (Dollars in Thousands) At September 30, 2019 Debt securities HTM Non-bank qualified obligations of states and political subdivisions LESS THAN 12 MONTHS Unrealized (Losses) Fair Value OVER 12 MONTHS Fair Value Unrealized (Losses) TOTAL Fair Value Unrealized (Losses) $ 7,397 $ $ 7,397 $ (9) $ 3,637 $ (9) $ 3,637 $ (20) $ 11,034 $ (20) $ 11,034 $ (29) (29) LESS THAN 12 MONTHS Unrealized (Losses) Fair Value OVER 12 MONTHS Fair Value Unrealized (Losses) TOTAL Fair Value Unrealized (Losses) $ 5,967 $ (6) $ 109,368 $ (1,397) $ 115,335 $ (1,403) Mortgage-backed securities 1,471 — 1,803 (13) 3,274 (13) Total debt securities HTM $ 7,438 $ (6) $ 111,171 $ (1,410) $ 118,609 $ (1,416) At September 30, 2020 and 2019, the Company's investment portfolio included securities with current unrealized losses that have existed for longer than one year.  All of these securities are considered to be acceptable credit risks. Because (i) the declines in fair value were due to changes in market interest rates, not in estimated cash flows, (ii) the Company does not intend or has not made a decision to sell these securities and (iii) it is not more likely than not that the Company will be required to sell the securities before recovery of their amortized cost basis, which may occur at maturity, no other-than-temporary impairment was recorded at September 30, 2020 or 2019. The amortized cost and fair value of debt securities by contractual maturity are shown below. Certain securities have call features which allow the issuer to call the security prior to maturity.  Expected maturities may differ from contractual maturities in MBS because borrowers may have the right to call or prepay obligations with or without call or prepayment penalties.  Therefore, MBS are not included in the maturity categories in the following maturity summary.  The expected maturities of certain SBA securities may differ from contractual maturities because the borrowers may have the right to prepay the obligation. However, certain prepayment penalties may apply. 112 Securities AFS at Fair Value (Dollars in Thousands) At September 30, 2020 Due in one year or less Due after one year through five years Due after five years through ten years Due after ten years Mortgage-backed securities Total securities AFS, at fair value (Dollars in Thousands) At September 30, 2019 Due in one year or less Due after one year through five years Due after five years through ten years Due after ten years Mortgage-backed securities Total securities AFS, at fair value Securities HTM at Fair Value (Dollars in Thousands) At September 30, 2020 Due after ten years Mortgage-backed securities Total securities HTM, at cost (Dollars in Thousands) At September 30, 2019 Due after ten years Mortgage-backed securities Total securities HTM, at cost Amortized Cost Fair Value $ 1,385 $ 20,805 32,441 749,874 804,505 439,879 1,398 21,769 34,025 757,303 814,495 453,607 $ 1,244,384 $ 1,268,102 Amortized Cost Fair Value $ — $ 16,749 50,263 818,206 885,218 378,670 — 17,143 51,840 820,964 889,947 382,546 $ 1,263,888 $ 1,272,493 Amortized Cost Fair Value $ $ 87,183 $ 87,183 5,427 92,610 $ 88,194 88,194 5,551 93,745 Amortized Cost Fair Value $ 127,582 $ 127,582 7,182 126,287 126,287 7,183 $ 134,764 $ 133,470 Activity related to the sale of securities available for sale is summarized below. Fiscal Year ended (Dollars in Thousands) Available For Sale Proceeds from sales Gross gains on sales Gross losses on sales 2020 2019 2018 $ 4,904 $ 755,616 $ 596,758 51 — 6,006 5,277 2,551 10,728 Net gain (loss) on securities AFS $ 51 $ 729 $ (8,177) 113         There was no activity related to the sale of securities held to maturity during the fiscal years ended September 30, 2020, 2019, and 2018. Securities with fair values of zero and approximately $21.9 million at September 30, 2020 and 2019, respectively, were pledged as collateral for public funds on deposit. Securities with fair values of zero and approximately $4.8 million at September 30, 2020, and 2019, respectively, were pledged as collateral for individual, trust and estate deposits. Other investments, at cost, include equity securities without a readily determinable fair value, which are included in other assets on the consolidated statement of financial condition, and shares of stock in the Federal Reserve Bank ("FRB") of Minneapolis and the FHLB of Des Moines. Equity Securities Equity securities without a readily determinable fair value totaled $11.0  million at September  30, 2020 and $6.5 million at September 30, 2019. FHLB Stock The Company’s borrowings from the FHLB are secured by a blanket collateral agreement with respect to a percentage of unencumbered loans and the pledge of specific investment securities. Such advances can be made pursuant to several different credit programs, each of which has its own interest rate and range of maturities. The investments in the FHLB stock are required investments related to the Company’s membership in and current borrowings from the FHLB of Des Moines. The investments in the FHLB of Des Moines could be adversely impacted by the financial operations of the FHLB and actions of their regulator, the Federal Housing Finance Agency. The FHLB stock is carried at cost since it is generally redeemable at par value. The carrying value of the stock held at the FHLB was $7.5 million and $30.9 million at September 30, 2020 and 2019, respectively. At fiscal year end 2020 and 2019, the Company pledged securities with fair values of approximately $673.8 million to be used against FHLB advances as needed and $812.2 million against specific FHLB advances, respectively.  In addition, a combination of qualifying residential and other real estate loans of approximately $333.8 million and $928.8 million were pledged as collateral at September 30, 2020 and 2019, respectively. Included in Interest and Dividend Income from other investments is $0.8 million, $1.0 million and $1.1 million related to dividend income on FHLB stock for the fiscal years ended September  30, 2020, 2019 and 2018, respectively. FRB Stock Upon conversion to a national bank on April 1, 2020, the Bank is required by federal law to subscribe to capital stock (divided into shares of $100 each) as a member of the FRB of Minneapolis with an amount equal to six per centum of the paid-up capital stock and surplus. One-half of the subscription is paid at time of application, and one- half is subject to call of the Board of Governors of the Federal Reserve System. FRB of Minneapolis stock held by the Bank at September 30, 2020 totaled $19.7 million. These equity securities are 'restricted' in that they can only be owned by member banks. At fiscal year end 2020, the Company pledged securities with fair values of approximately $359.7 million against FRB advances. Included in Interest and Dividend Income from other investments is $0.3 million related to dividend income on FRB stock for the fiscal year ended September 30, 2020. These equity securities are ‘restricted’ in that they can only be sold back to the respective institution from which they were acquired or another member institution at par. Therefore, FRB and FHLB stocks are less liquid than other marketable equity securities, and the fair value approximates cost. The Company evaluates impairment for investments held at cost on at least an annual basis based on the ultimate recoverability of the par value. No impairment was recognized for such investments for the fiscal years ended September 30, 2020, 2019 or 2018. 114 NOTE 5.  LOANS AND LEASES, NET Loans and Leases Loans and leases consist of the following: (Dollars in Thousands) National Lending Term lending(1) Asset based lending(1) Factoring Lease financing(1) Insurance premium finance SBA/USDA(2) Other commercial finance Commercial finance Consumer credit products Other consumer finance Consumer finance Tax services Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases Net deferred loan origination fees Total gross loans and leases September 30, 2020 September 30, 2019 $ 805,323 $ 182,419 281,173 281,084 337,940 318,387 101,658 641,742 250,465 296,507 177,915 361,105 88,831 99,665 2,307,984 1,916,230 89,809 134,342 224,151 3,066 293,375 106,794 161,404 268,198 2,240 262,924 2,828,576 2,449,592 457,371 16,486 11,707 485,564 3,314,140 8,625 3,322,765 883,932 259,425 58,464 1,201,821 3,651,413 7,434 3,658,847 Allowance for loan and lease losses (56,188) (29,149) $ 3,266,577 $ Total loans and leases, net(3) (1) The Company has updated the presentation of its loan and lease table beginning in the fiscal 2020 first quarter. The new presentation includes a new category called term lending. Certain balances previously included in the asset based lending and lease financing categories have been reclassified into the new term lending category during the fiscal 2020 first quarter. Prior period balances have been conformed to the new presentation. (2) The Company is participating in the Paycheck Protection Program which is being administered by the Small Business Administration ("SBA"). As of September 30, 2020, the Company had 689 loans outstanding with a total of $219.0 million in loan balances that were originated as part of the program. (3) As of September 30, 2020, the remaining balance of acquired loans and leases from the acquisition of Crestmark Bancorp, Inc. ("Crestmark") and its bank subsidiary, Crestmark Bank (the "Crestmark Acquisition") was $149.1 million and the remaining balances of the credit and interest rate mark discounts related to the acquired loans and leases held for investment were $2.8 million and $2.3 million, respectively. On August 1, 2018, the Company acquired loans and leases from the Crestmark Acquisition totaling $1.06 billion and recorded related credit and interest rate mark discounts of $12.3 million and $6.0 million, respectively. 3,629,698 During the fiscal year ended September 30, 2020, the Company transferred $542.1 million of Community Banking loans to held for sale. During the fiscal year ended September 30, 2019, the Company transferred $100.0 million of consumer credit product loans to held for sale During the fiscal years ended September  30, 2020 and 2019, the Company originated $98.8  million and $171.3 million, respectively, of SBA/USDA and consumer credit product loans as held for sale. 115 The Company sold held for sale loans resulting in proceeds of $590.8 million and gains on sale of $7.7 million during the fiscal year ended September  30, 2020. The Company sold held for sale loans resulting in proceeds of $125.4 million and gains on sale of $5.1 million during the fiscal year ended September 30, 2019. Loans purchased and sold by portfolio segment, including participation interests, for the fiscal years ended September 30, 2020 and 2019 were as follows: (Dollars in Thousands) Loans Purchased Loans held for sale: Total National Lending Loans held for investment: Total National Lending Total Community Banking Total purchases Loans Sold Loans held for sale: Total National Lending Total Community Banking Loans held for investment: Total Community Banking Total sales Leasing Portfolio Fiscal Year Ended September 30, 2020 September 30, 2019 $ — $ 132,530 18,905 151,435 183,508 407,296 $ 9,991 600,795 $ 15,443 235,918 26,704 278,065 121,071 — 13,069 134,140 Effective October 1, 2019, the Company adopted ASU 2016-02, Leases (Topic 842) and related ASUs on a modified retrospective basis, electing the practical expedients and optional transition method. As such, the following leasing disclosures include information at, or for the year ended September 30, 2020. The net investment in direct financing and sales-type leases was comprised of the following: September 30, 2020 September 30, 2019 (Dollars in Thousands) Carrying Amount Unguaranteed residual assets Unamortized initial direct costs Unearned income $ 299,487 $ 17,203 2,078 (35,606) 283,162 $ 191,733 13,353 1,790 (27,171) 179,705 Total investment in direct financing and sales-type leases $ The carrying amount of direct financing and sales-type leases subject to residual value guarantees was $8.7 million at September 30, 2020. 116 The components of total lease income were as follows: (Dollars in Thousands) Interest income - loans and leases Fiscal Year Ended September 30, 2020 Interest income on net investments in direct financing and sales-type leases $ 18,300 Leasing and equipment finance noninterest income Lease income from operating lease payments Profit (loss) recorded on commencement date on sales-type leases Other(1) Total leasing and equipment finance noninterest income 44,319 2,152 4,357 50,828 69,128 Total lease income (1) Other leasing and equipment finance noninterest income consists of gains (losses) on sales of leased equipment, fees and service charges on leases and gains (losses) on sales of leases. $ Undiscounted future minimum lease payments receivable for direct financing and sales-type leases and a reconciliation to the carrying amount recorded were as follows: (Dollars in Thousands) As of September 30, 2020 2021 2022 2023 2024 2025 Thereafter $ Equipment under leases not yet commenced Total undiscounted future minimum lease payments receivable for direct financing and sales-type leases Third-party residual value guarantees Total carrying amount of direct financing and sales-type leases $ 107,558 87,775 58,906 33,059 10,097 2,092 — 299,487 — 299,487 The Company did not record any contingent rental income from sales-type and direct financing leases in the fiscal year ended September 30, 2020. During the Company's fiscal 2020 second quarter, the COVID-19 pandemic began impacting global and US markets and macroeconomic conditions, and continues to have an impact. Although the ultimate impact of the pandemic on the Company's loan and lease portfolio is difficult to predict, management performed an evaluation of the loan and lease portfolio in order to assess the impact on repayment sources and underlying collateral that could result in additional losses. The framework for the analysis was based on the Company's then-current ALLL methodology with additional considerations. From this impact assessment, additional reserve levels were estimated by increasing qualitative factors. The additional reserves were estimated for loans that were granted short-term payment deferrals related to financial stress stemming from the COVID-19 pandemic along with other loans within certain industries that were considered higher risk for credit loss (e.g. transportation, hospitality, travel, entertainment and retail). Based on the Company's ongoing assessment of the COVID-19 pandemic, the Company recognized an additional provision for loan and lease losses of $26.4 million during the fiscal year ended September 30, 2020. The Company will continue to assess the impact to their customers and businesses as a result of COVID-19 and refine their estimate as more information becomes available. 117 Annual activity in the allowance for loan and lease losses was as follows: Fiscal Year Ended September 30, 2020 2019 2018 (Dollars in Thousands) Beginning balance Provision for loan and lease losses Recoveries Charge-offs Ending balance $ 29,149 $ 13,040 $ 7,534 64,776 4,024 55,650 3,313 29,433 2,037 (41,761) (42,854) (25,964) $ 56,188 $ 29,149 $ 13,040 Activity in the allowance for loan and lease losses and balances of loans and leases by portfolio segment for the fiscal years ended September 30, 2020 and 2019 were as follows: Allowance for loan and lease losses: Fiscal Year Ended September 30, 2020 National Lending Term lending Asset based lending Factoring Lease financing Insurance premium finance SBA/USDA Other commercial finance Commercial finance Consumer credit products Other consumer finance Consumer finance Tax services Warehouse finance Total National Lending Community Banking Beginning balance Provision (recovery) for loan and lease losses Charge-offs Recoveries Ending balance $ 5,533 $ 19,796 $ (10,458) $ 340 $ 15,211 (Dollars in Thousands) 2,437 3,261 1,275 1,024 383 683 (1,036) (245) 6,105 2,489 2,688 (42) (915) (728) (2,004) (2,131) (501) — 47 926 371 620 — — 1,406 3,027 7,023 2,129 940 182 14,596 29,296 (16,278) 2,304 29,918 1,044 5,118 6,162 — 263 (199) (538) (737) — (2,649) (2,649) 22,006 (22,834) 31 — — 890 890 830 — 845 2,821 3,666 2 294 21,021 50,596 (41,761) 4,024 33,880 Commercial real estate and operating 6,208 15,659 Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total 1,053 867 8,128 (755) (724) 14,180 — — — — — — — — 21,867 298 143 22,308 56,188 $ 29,149 $ 64,776 $ (41,761) $ 4,024 $ 118 Allowance for loan and lease losses: Fiscal Year Ended September 30, 2019 National Lending Term lending Asset based lending Factoring Lease financing Insurance premium finance SBA/USDA Other commercial finance Commercial finance Consumer credit products Other consumer finance Consumer finance Tax services Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total Beginning balance Provision (recovery) for loan and lease losses Charge-offs Recoveries Ending balance $ 89 $ 8,460 $ (4,581) $ 1,565 $ (Dollars in Thousands) 47 64 31 1,031 13 28 1,302 785 2,820 3,605 — 65 4,972 6,220 632 1,216 8,068 2,388 5,849 1,824 2,361 370 655 (37) (2,725) (1,342) (2,689) — — 39 73 762 321 — — 5,533 2,437 3,261 1,275 1,024 383 683 21,907 (11,373) 2,760 14,596 259 8,563 8,822 24,873 198 55,800 — (6,346) (6,346) (25,095) — — 81 81 222 — 1,044 5,118 6,162 — 263 (42,814) 3,063 21,021 (12) — 461 (599) (150) (40) — (40) — — 250 250 6,208 1,053 867 8,128 $ 13,040 $ 55,650 $ (42,854) $ 3,313 $ 29,149 119 The following tables provide details regarding the allowance for loan and lease losses and balances by type of allowance as of September 30, 2020 and 2019. Allowance Ending balance: individually evaluated for impairment Ending balance: collectively evaluated for impairment Total Ending balance: individually evaluated for impairment Loans and Leases Ending balance: collectively evaluated for impairment Total $ 3,155 $ 12,056 $ 15,211 $ 26,085 $ 779,238 $ 805,323 (Dollars in Thousands) 355 274 1,194 — — — 1,051 2,753 5,829 2,129 940 182 1,406 3,027 7,023 2,129 940 182 5,317 5,071 4,697 — 1,436 177,102 182,419 276,102 281,173 276,387 337,940 281,084 337,940 316,951 318,387 — 101,658 101,658 Recorded Investment Fiscal Year Ended September 30, 2020 National Lending Term lending Asset based lending Factoring Lease financing Insurance premium finance SBA/USDA(1) Other commercial finance Commercial finance 4,978 24,940 29,918 42,606 2,265,378 2,307,984 Consumer credit products Other consumer finance Consumer finance Tax services Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking — — — — — 845 2,821 3,666 2 294 845 2,821 3,666 2 294 — 89,809 89,809 1,987 1,987 — — 132,355 134,342 222,164 224,151 3,066 3,066 293,375 293,375 4,978 28,902 33,880 44,593 2,783,983 2,828,576 141 21,726 21,867 160 457,211 457,371 — — 141 298 143 298 143 22,167 22,308 104 6,421 6,685 16,382 5,286 16,486 11,707 478,879 485,564 Total (1) The ending balance collectively evaluated for impairment includes $219.0  million of loan balances that were originated as part of the Company's participation in the PPP. No reserve was applied to these loan balances as of September 30, 2020 as the PPP is administered by the SBA and are fully guaranteed. 51,278 $ 3,262,862 $ 3,314,140 51,069 $ 56,188 $ 5,119 $ $ 120 Allowance Loans and Leases Ending balance: individually evaluated for impairment Ending balance: collectively evaluated for impairment Total Ending balance: individually evaluated for impairment Ending balance: collectively evaluated for impairment Total $ (Dollars in Thousands) 450 $ — 1,262 112 — 51 — 1,875 — — — — — 1,875 5,083 $ 5,533 $ 2,437 1,999 1,163 1,024 332 683 12,721 1,044 5,118 6,162 — 263 19,146 2,437 3,261 1,275 1,024 383 683 14,596 1,044 5,118 6,162 — 263 21,021 19,568 $ 622,174 $ 641,742 250,465 250,087 296,507 292,683 177,915 176,702 361,105 361,105 88,831 84,990 99,665 99,665 1,916,230 1,887,406 106,794 106,794 161,404 159,932 268,198 266,726 2,240 2,240 262,924 262,924 2,449,592 2,419,296 378 3,824 1,213 — 3,841 — 28,824 — 1,472 1,472 — — 30,296 Recorded Investment Fiscal Year Ended September 30, 2019 National Lending Term lending Asset based lending Factoring Lease financing Insurance premium finance SBA/USDA Other commercial finance Commercial finance Consumer credit products Other consumer finance Consumer finance Tax services Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total $ — 6,208 6,208 258 883,674 883,932 — — — 1,875 $ 1,053 867 8,128 1,053 867 8,128 27,274 $ 29,149 $ 100 2,985 3,343 259,425 58,464 1,201,821 33,639 $ 3,617,774 $ 3,651,413 259,325 55,479 1,198,478 In response to the ongoing COVID-19 pandemic, the Company allowed modifications, such as payment deferrals and temporary forbearance, to credit-worthy borrowers who are experiencing temporary hardship due to the effects of COVID-19. Accordingly, if all payments were less than 30 days past due prior to the onset of the pandemic effects, the loan or lease will not be reported as past due during the deferral or forbearance period. As of September 30, 2020, $170.0  million of loan and lease that were granted deferral payments by the Company were still in their deferment period. These modifications consisted solely of payment deferrals ranging from 30 days to six months. These modifications are in line with applicable regulatory guidelines and, therefore, they are not reported as troubled- debt restructurings. In addition, the Company has made other COVID-19 related modifications, of which $23.3 million were still active as of September 30, 2020. The majority of the other modifications were related to adjusting the type or amount of the customer's payments. The Company elected to accrue and recognize interest income on these modifications during the payment deferral period. Federal regulations provide for the classification of loans and other assets such as debt and equity securities considered by the Bank's regulator, the OCC, to be of lesser quality as “substandard,” “doubtful” or “loss.” The loan classification and risk rating definitions are as follows: Pass- A pass asset is of sufficient quality in terms of repayment, collateral and management to preclude a special mention or an adverse rating. Watch- A watch asset is generally a credit performing well under current terms and conditions but with identifiable weakness meriting additional scrutiny and corrective measures. Watch is not a regulatory classification but can be used to designate assets that are exhibiting one or more weaknesses that deserve management’s attention. These assets are of better quality than special mention assets. 121       Special Mention- Special mention assets are a credit with potential weaknesses deserving management’s close attention and, if left uncorrected, may result in deterioration of the repayment prospects for the asset.  Special mention assets are not adversely classified and do not expose an institution to sufficient risk to warrant adverse classification. Special mention is a temporary status with aggressive credit management required to garner adequate progress and move to watch or higher. The adverse classifications are as follows: Substandard- A substandard asset is inadequately protected by the net worth and/or repayment ability or by a weak collateral position. Assets so classified will have well-defined weaknesses creating a distinct possibility the Bank will sustain some loss if the weaknesses are not corrected.  Loss potential does not have to exist for an asset to be classified as substandard. Doubtful- A doubtful asset has weaknesses similar to those classified substandard, with the degree of weakness causing the likely loss of some principal in any reasonable collection effort. Due to pending factors, the asset’s classification as loss is not yet appropriate. Loss- A loss asset is considered uncollectible and of such little value that the asset’s continuance on the Bank’s balance sheet is no longer warranted.  This classification does not necessarily mean an asset has no recovery or salvage value leaving room for future collection efforts. Loans and leases, or portions thereof, are charged off when collection of principal becomes doubtful. Generally, this is associated with a delay or shortfall in payments of 210 days or more for commercial insurance premium finance, 180 days or more for the purchased student loan portfolios, 120 days or more for consumer credit products and leases, and 90 days or more for community banking loans and commercial finance loans. Action is taken to charge off ERO loans if such loans have not been collected by the end of June and taxpayer advance loans if such loans have not been collected by the end of the calendar year. Non-accrual loans and troubled debt restructurings are generally considered impaired. The Company recognizes that concentrations of credit may naturally occur and may take the form of a large volume of related loans and leases to an individual, a specific industry, or a geographic location. Credit concentration is a direct, indirect, or contingent obligation that has a common bond where the aggregate exposure equals or exceeds a certain percentage of the Company’s Tier 1 Capital plus the Allowance for Loan and Lease Losses. Beginning in the fiscal 2020 first quarter the Company implemented changes to the risk rating approach on certain commercial finance portfolios as part of a streamlining process to provide a more consistent risk rating approach across all of its lending portfolios. Based upon a study of the Company's special mention commercial finance loans and leases, the Company determined that approximately $117.0 million of those loans and leases should be rated as watch under the new approach. Prior to the fiscal 2020 first quarter, none of the Company's commercial finance loans and leases were rated as watch. Based on Meta's allowance methodology, these changes in risk ratings did not have a direct impact on the allowance for loan and lease losses. The aggregate balance of watch and special mention loans and leases within the commercial finance portfolio increased to $209.6  million at September  30, 2020, compared to $145.0 million at September 30, 2019. The Company has various portfolios of consumer finance and tax services loans that present unique risks. Due to the unique risks associated with these portfolios, the Company monitors other credit quality indicators in their evaluation of the appropriateness of the allowance for loan losses on these portfolios, and as such, these loans are not included in the asset classification table below, beginning in the fiscal 2020 first quarter. The September 30, 2019 asset classification table has been conformed to the current presentation. The outstanding balances of consumer finance loans and tax services loans were $224.2  million and $3.1  million at September  30, 2020, respectively, and $268.2 million and $2.2 million at September 30, 2019, respectively. 122         The asset classification of loans and leases were as follows: Asset Classification Fiscal Year Ended September 30, 2020 National Lending Term lending Asset based lending Factoring Lease financing Insurance premium finance SBA/USDA Other commercial finance Commercial finance Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases Pass Watch Special Mention Substandard Doubtful Total (Dollars in Thousands) $ 725,101 $ 29,637 $ 24,501 $ 21,249 $ 4,835 $ 805,323 102,013 217,245 264,700 336,364 308,549 100,727 62,512 45,200 8,879 284 8,328 931 12,577 13,657 2,808 222 74 — 5,317 5,071 4,148 701 1,436 — — — 549 369 — — 182,419 281,173 281,084 337,940 318,387 101,658 2,054,699 155,771 53,839 37,922 5,753 2,307,984 293,375 — — — — 293,375 2,348,074 155,771 53,839 37,922 5,753 2,601,359 336,236 98,295 4,049 18,211 580 457,371 15,648 1,526 41 — 353,410 98,336 609 188 4,930 9,588 5,251 23,650 — — 16,486 11,707 580 485,564 $ 2,701,484 $ 254,107 $ 63,427 $ 61,572 $ 6,333 $ 3,086,923 Asset Classification Pass Watch Special Mention Substandard Doubtful Total Fiscal Year Ended September 30, 2019 National Lending Term lending Asset based lending Factoring Lease financing Insurance premium finance SBA/USDA Other commercial finance Commercial finance Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases $ 585,382 $ — $ 36,792 $ 19,024 $ 544 $ 641,742 (Dollars in Thousands) 192,427 256,048 171,785 361,105 76,609 99,057 1,742,413 262,924 2,005,337 — — — — — — — — — 57,660 36,635 4,917 — 8,381 608 378 3,824 1,213 — 3,841 — — — — — — — 250,465 296,507 177,915 361,105 88,831 99,665 144,993 28,280 544 1,916,230 — — — 262,924 144,993 28,280 544 2,179,154 875,933 1,494 2,884 3,621 257,575 946 708 196 39,409 1,172,917 4,631 7,071 5,876 9,468 8,548 12,365 — — — 883,932 259,425 58,464 — 1,201,821 $ 3,178,254 $ 7,071 $ 154,461 $ 40,645 $ 544 $ 3,380,975 123 Past due loans and leases were as follows: Accruing and Non-accruing Loans and Leases Fiscal Year Ended September 30, 2020 30-59 Days Past Due 60-89 Days Past Due > 89 Days Past Due Total Past Due Total Loans and Leases Receivable Current Non-performing Loans and Leases > 89 Days Past Due and Accruing Non- accrual balance Total (Dollars in Thousands) Loans held for sale National Lending Term lending Asset based lending Factoring Lease financing $ — $ — $ — $ — $ 183,577 $ 183,577 $ — $ — $ — $ 11,900 $ 3,851 $ 6,390 $ 22,141 $ 783,182 $ 805,323 $ 266 $ 16,274 $ 16,540 17 — — — — — 17 182,402 182,419 — 281,173 281,173 — — — — 1,096 1,096 194 9,746 6,882 16,822 264,262 281,084 4,344 3,583 7,927 Insurance premium finance 1,227 748 2,364 4,339 333,601 337,940 2,364 — 2,364 SBA/USDA Other commercial finance — — — — 1,027 1,027 317,360 318,387 — — 101,658 101,658 427 — 600 1,027 — — Commercial finance 13,338 14,345 16,663 44,346 2,263,638 2,307,984 7,401 21,553 28,954 Consumer credit products Other consumer finance Consumer finance Tax services Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases held for investment 377 600 977 — — 358 536 894 — — 499 1,233 88,576 89,809 373 1,509 132,833 134,342 872 2,743 221,408 224,151 499 373 872 1,743 1,743 1,323 3,066 1,743 — — 293,375 293,375 — — — — — — 499 373 872 1,743 — 14,315 15,239 19,278 48,832 2,779,744 2,828,576 10,016 21,553 31,569 — — 630 630 456,741 457,371 905 114 50 1,069 15,417 16,486 50 — 580 630 50 50 — 905 — 1,769 1,769 9,938 11,707 — 1,769 1,769 114 2,449 3,468 482,096 485,564 50 2,399 2,449 15,220 15,353 21,727 52,300 3,261,840 3,314,140 10,066 23,952 34,018 Total loans and leases $ 15,220 $ 15,353 $ 21,727 $ 52,300 $ 3,445,417 $ 3,497,717 $ 10,066 $ 23,952 $ 34,018 124 Accruing and Non-accruing Loans and Leases Fiscal Year Ended September 30, 2019 30-59 Days Past Due 60-89 Days Past Due > 89 Days Past Due Total Past Due Total Loans and Leases Receivable Current Non-performing Loans and Leases > 89 Days Past Due and Accruing Non- accrual balance Total (Dollars in Thousands) Loans held for sale National Lending Term lending $ 1,122 $ 755 $ 964 $ 2,841 $ 145,936 $ 148,777 $ 964 $ — $ 964 2,162 910 14,098 17,170 624,572 641,742 2,241 12,146 14,387 Asset based lending Factoring — — — — — — — — 250,465 296,507 250,465 296,507 — — — — 1,669 1,669 Lease financing 1,160 1,134 1,736 4,030 173,885 177,915 1,530 308 1,838 Insurance premium finance 1,999 2,881 3,807 8,687 352,418 361,105 3,807 — 3,807 SBA/USDA Other commercial finance 83 — — — 255 — 338 — 88,493 99,665 88,831 99,665 — — 255 — 255 — Commercial finance 5,404 4,925 19,896 30,225 1,886,005 1,916,230 7,578 14,378 21,956 Consumer credit products 627 557 239 1,423 105,371 106,794 239 Other consumer finance 932 1,005 1,078 3,015 158,389 161,404 1,078 Consumer finance 1,559 1,562 1,317 4,438 263,760 268,198 1,317 — — — — 2,240 2,240 — 2,240 2,240 — — 262,924 262,924 — 6,963 6,487 23,453 36,903 2,412,689 2,449,592 11,135 14,378 25,513 — — — — — 239 1,078 1,317 2,240 — Tax services Warehouse finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating 565 458 49 Total Community Banking 1,072 — — — — — 9 — 565 883,367 883,932 467 258,958 259,425 49 58,415 58,464 9 1,081 1,200,740 1,201,821 — — — — — 44 — 44 — 44 — 44 Total loans and leases held for investment $ 8,035 $ 6,487 $ 23,462 $ 37,984 $ 3,613,429 $ 3,651,413 $ 11,135 $ 14,422 $ 25,557 Total loans and leases $ 9,157 $ 7,242 $ 24,426 $ 40,825 $ 3,759,365 $ 3,800,190 $ 12,099 $ 14,422 $ 26,521 Non-accruing loans and leases were $24.0 million and $14.4 million at September  30, 2020 and 2019, respectively. There were $10.1 million and $12.1 million in accruing loans and leases delinquent 90 days or more at September 30, 2020 and 2019, respectively. For the fiscal year ended September 30, 2020, gross interest income, which would have been recorded had the non-accruing loans and leases been current in accordance with their original terms, was insignificant, none of which was included in interest income. Certain loans and leases 89 days or more past due as to interest or principal continue to accrue because they are (1) well-secured and in the process of collection or (2) one-to-four family real estate loans or consumer loans exempt under regulatory rules from being classified as non-accrual until later delinquency, usually 120 days past due. When analysis of borrower operating results and financial condition indicates that underlying cash flows of the borrower’s business are not adequate to meet its debt service requirements, the loan is evaluated for impairment. Often, this is associated with a delay or shortfall in scheduled payments, as described above. 125 Impaired loans and leases at September 30, 2020 and 2019 were as follows: September 30, 2020 Loans and leases without a specific valuation allowance National Lending Term lending Asset based lending Factoring Lease financing SBA/USDA Commercial finance Other consumer finance Consumer finance Total National Lending Community Banking Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total Loans and leases with a specific valuation allowance National Lending Term lending Asset based lending Factoring Lease financing Commercial finance Total National Lending Community Banking Commercial real estate and operating Total Community Banking Total Recorded Balance Unpaid Principal Balance Specific Allowance (Dollars in Thousands) $ 17,349 $ 18,823 $ 3,914 3,892 1,797 1,436 28,388 1,987 1,987 30,375 104 6,421 6,525 3,914 4,967 1,805 2,263 31,772 2,104 2,104 33,876 104 6,421 6,525 $ 36,900 $ 40,401 $ — — — — — — — — — — — — — $ 8,736 $ 8,736 $ 3,155 1,403 1,179 2,900 14,218 14,218 160 160 1,403 1,191 2,900 14,230 14,230 160 160 355 274 1,194 4,978 4,978 141 141 $ 14,378 $ 14,390 $ 5,119 126 September 30, 2019 Loans and leases without a specific valuation allowance Recorded Balance Unpaid Principal Balance Specific Allowance National Lending Term lending Asset based lending Factoring Lease financing SBA/USDA Commercial finance Other consumer finance Consumer finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total Loans and leases with a specific valuation allowance National Lending Term lending Factoring Lease financing SBA/USDA Commercial finance Total National Lending Total (Dollars in Thousands) $ 12,644 $ 13,944 $ 378 1,563 1,062 2,595 18,242 1,472 1,472 19,714 258 100 2,985 3,343 378 2,638 1,062 2,595 20,617 1,539 1,539 22,156 258 100 2,985 3,343 $ 23,057 $ 25,499 $ $ 6,924 $ 6,951 $ 2,261 151 1,246 10,582 10,582 3,601 151 1,246 11,949 11,949 $ 10,582 $ 11,949 $ — — — — — — — — — — — — — — 450 1,262 112 51 1,875 1,875 1,875 127 The following table provides the average recorded investment in impaired loans and leases for the fiscal years ended: (Dollars in Thousands) National Lending Term lending Asset based lending Factoring Lease financing SBA/USDA Commercial finance Other consumer finance Consumer finance Total National Lending Community Banking Commercial real estate and operating Consumer one-to-four family real estate and other Agricultural real estate and operating Total Community Banking Total loans and leases Fiscal Year Ended September 30, 2020 2019 Average Recorded Investment Recognized Interest Income Average Recorded Investment Recognized Interest Income $ 26,126 $ 386 $ 6,119 $ 344 1,339 4,075 3,370 3,164 38,074 1,860 1,860 39,934 466 114 2,949 3,529 — 13 16 — 415 143 143 558 27 10 (74) (37) 1,347 4,751 3,313 639 16,169 $ 1,207 1,207 17,376 269 172 1,483 1,924 $ 43,463 $ 521 $ 19,300 $ — 5 17 — 366 67 67 433 14 6 107 127 560 The Company’s troubled debt restructurings ("TDRs") typically involve forgiving a portion of interest or principal on existing loans, making loans at a rate materially less than current market rates, or extending the term of the loan. There were $9.5 million of National Lending loans and leases and $5.2 million of Community Banking loans that were modified in a TDR during the fiscal year ended September 30, 2020, all of which were modified to extend the term of the loan. There were $2.9 million of National Lending loans and leases and $2.5 million of Community Banking loans that were modified in a TDR during the fiscal year ended September 30, 2019. During the fiscal year ended September  30, 2020, the Company had $3.9 million of National Lending loans and $3.3 million of Community Banking loans that were modified in a TDR within the previous 12 months and for which there was a payment default. During the fiscal year ended September 30, 2019, the Company had $0.9 million of Community Banking loans and $0.2 million of National Lending loans or leases that were modified in a TDR within the previous 12 months and for which there was a payment default. TDR net charge-offs and the impact of TDRs on the Company's allowance for loan and lease losses were insignificant during the fiscal years ended September 30, 2020 and September 30, 2019. NOTE 6.  EARNINGS PER COMMON SHARE Earnings per common share is computed after deducting any preferred dividends, if applicable. The Company has granted restricted share awards with dividend rights that are considered to be participating securities. Accordingly, a portion of the Company’s earnings is allocated to those participating securities in the earnings per share calculation. Basic earnings per common share is computed by dividing income available to common stockholders after the allocation of dividends and undistributed earnings to the participating securities by the weighted average number of common shares outstanding for the period. Diluted earnings per common share reflects the potential dilution that could occur if securities or other contracts to issue common stock were exercised, and is computed after giving consideration to the weighted average dilutive effect of the Company’s stock options and after the allocation of earnings to the participating securities. Antidilutive options are disregarded in earnings per share calculations. 128     A reconciliation of net income and common stock share amounts used in the computation of basic and diluted earnings per share is presented below. (Dollars in Thousands, Except Share and Per Share Data) Basic income per common share: For the Fiscal Years Ended September 30, 2020 2019 2018 Net income attributable to Meta Financial Group, Inc. $ 104,720 $ 97,004 $ 51,620 Weighted average common shares outstanding Basic income per common share 35,651,709 38,880,919 30,737,499 $ 2.94 $ 2.49 $ 1.68 Diluted income per common share: Net income attributable to Meta Financial Group, Inc. $ 104,720 $ 97,004 $ 51,620 Weighted average common shares outstanding 35,651,709 38,880,919 30,737,499 Outstanding options - based upon the two-class method — 40,718 115,551 Weighted average diluted common shares outstanding 35,651,709 38,921,637 30,853,050 Diluted income per common share $ 2.94 $ 2.49 $ 1.67 NOTE 7.  PREMISES, FURNITURE AND EQUIPMENT, NET Fiscal year-end premises and equipment were as follows: (Dollars in Thousands) Land Buildings Furniture, fixtures, and equipment Less: accumulated depreciation and amortization Net book value September 30, 2020 September 30, 2019 $ $ 1,354 $ 20,170 67,302 88,826 (47,218) 41,608 $ 2,932 30,906 61,216 95,054 (49,122) 45,932 Depreciation expense of premises, furniture and equipment included in occupancy and equipment expense was approximately $9.2 million, $8.6 million and $5.7 million for the fiscal years ended September 30, 2020, 2019 and 2018, respectively. NOTE 8.  RENTAL EQUIPMENT, NET Rental equipment consists of the following: September 30, 2020 September 30, 2019 (Dollars in Thousands) Computers and IT networking equipment $ 15,926 $ Motor vehicles and other Other furniture and equipment Solar panels and equipment Total Accumulated depreciation Unamortized initial direct costs Net book value 52,913 74,197 118,808 261,844 (57,601) 1,721 205,964 $ $ 37,352 23,884 77,140 116,505 254,881 (46,344) — 208,537 During fiscal year 2019, an impairment was recorded related to solar panels and equipment. See Note 10. Goodwill and Intangible Assets for further information. 129     Undiscounted future minimum lease payments expected to be received for operating leases were as follows: September 30, 2020 (Dollars in Thousands) 2021 2022 2023 2024 2025 Thereafter $ Total undiscounted future minimum lease payments receivable for operating leases $ NOTE 9.  FORECLOSED REAL ESTATE AND REPOSSESSED ASSETS The following table provides an analysis of changes in foreclosed real estate and repossessed assets: (Dollars in Thousands) Balance, beginning of period Additions Reductions: Write-downs Net proceeds from sale Gain (loss) on sale Total reductions Balance, ending of period Fiscal Year Ended September 30, 2020 2019 $ $ 29,494 $ 9,983 568 23,992 (4,960) 29,520 9,957 $ 30,509 26,461 22,737 16,609 11,834 17,797 125,947 31,638 190 432 1,917 15 2,334 29,494 At September  30, 2020 and 2019, the Company had established a valuation allowance of $0.5 million and $0.1 million for repossessed assets, respectively. As of September 30, 2020 and 2019, the Company had no loans or leases in the process of foreclosure. During the fiscal year ended September  30, 2020, the Company sold $28.1 million of other real estate owned ("OREO"), which consisted of assets related to a Community Bank agriculture real estate customer. The sale occurred via public auction and consisted of 30-plus parcels of land. The sale of 30-plus parcels closed in the fiscal 2020 first quarter. The Company applied Subtopic ASC 610-20, Gains and Losses from the Derecognition of Nonfinancial Assets to record the sale. The following table is a summary of the sale transaction, as reflected in the Company's financial statements: September 30, 2020 (Dollars in Thousands) Purchase price Carrying value of OREO Loss on sale Deferred income recognized Net impact $ $ 23,083 28,122 (5,039) 1,096 (3,943) The Company recognized a $5.0  million loss from the sale of foreclosed property during the fiscal year ended September 30, 2020, which is included in the "Gain (loss) on sale of other" line on the Consolidated Statements of Operations. The Company also recognized $1.1 million in deferred rental income and $0.2 million in OREO expenses related to these foreclosed properties during the fiscal year ended September 30, 2020. 130 NOTE 10.  GOODWILL AND INTANGIBLE ASSETS The Company held a total of $309.5 million of goodwill at September 30, 2020. The recorded goodwill is a result of multiple business combinations that have been consummated since fiscal year 2015, with the most recent pursuant to the Crestmark Acquisition that closed on August 1, 2018. Goodwill is assessed for impairment at least annually or more often if conditions indicate a possible impairment. The assessment is done at a reporting unit level, which is one level below the operating segments. The Company has changed its basis of presentation for segments. See Note 22. Segment Reporting for additional information on the Company's segment reporting. The changes in the carrying amount of the Company’s goodwill and intangible assets for the fiscal years ended September 30, 2020 and 2019 were as follows: (Dollars in Thousands) Goodwill September 30, 2019 Acquisitions Impairment September 30, 2020 September 30, 2018 Acquisitions Measurement Period Adjustments(1) Impairment Payments Banking Corporate Services/Other Total $ $ $ 87,145 $ — — 222,360 $ — — — $ — — 309,505 — — 87,145 $ 222,360 $ — $ 309,505 87,145 $ 216,125 $ — $ 303,270 — — — — 6,235 — — — — — 6,235 — 309,505 87,145 $ September 30, 2019 (1) The Company recognized measurement period adjustments on provisional goodwill during fiscal year 2019 related to the Crestmark Acquisition. 222,360 $ — $ $ Due to the ongoing economic impacts from the COVID-19 pandemic, the Company conducted a quantitative interim goodwill impairment assessment as of June 30, 2020. The impairment assessment compared the fair value of each reporting unit with its carrying amount (including goodwill). If the carrying amount of the reporting unit exceeds its fair value, an impairment loss is recognized in an amount equal to the excess. The Company’s interim assessment estimated fair value for each reporting unit using an income approach that incorporated a discounted cash flow model that involves many management assumptions based upon future growth projections which include estimates of COVID-19 impacts on our various business lines. Assumptions included estimates of future after-tax cash flows, growth rates, and discount rates based upon industry and competitor analyses. Results of the interim assessment indicated no goodwill impairment for any of the reporting units as of June 30, 2020. The Company completed a qualitative goodwill impairment assessment as of September 30, 2020. Based on the results, it was identified that it was more likely than not the fair value of goodwill recorded exceeded the current carrying value and concluded no impairment existed as of September 30, 2020. 131   (Dollars in Thousands) Intangibles Balance as of September 30, 2019 Acquisitions during the period Amortization during the period Write-offs during the period Balance as of September 30, 2020 Gross carrying amount Accumulated amortization Accumulated impairment Trademark (1) Non- Compete (2) Customer Relationships (3) All Others (4) Total $ 11,959 $ 827 $ 33,207 $ 6,817 $ 52,810 — — — (1,058) (405) (8,874) — — — 35 (660) (156) 35 (10,997) (156) 10,901 $ 422 $ 24,333 $ 6,036 $ 41,692 14,624 $ 2,480 $ 82,088 $ 10,113 $ 109,305 (3,723) (2,058) (47,507) (3,887) (57,175) — — (10,248) (190) (10,438) $ $ $ Balance as of September 30, 2020 (1) Book amortization period of 5-15 years. Amortized using the straight line and accelerated methods. (2) Book amortization period of 3-5 years. Amortized using the straight line method. (3) Book amortization period of 10-30 years. Amortized using the accelerated method. (4) Book amortization period of 3-20 years. Amortized using the straight line method. 10,901 $ 422 $ 24,333 $ 6,036 $ 41,692 (Dollars in Thousands) Intangibles Balance as of September 30, 2018 Acquisitions during the period Amortization during the period Write-offs during the period Balance as of September 30, 2019 Gross carrying amount Accumulated amortization Accumulated impairment Trademark (1) Non- Compete (2) Customer Relationships (3) All Others (4) Total $ 12,987 $ 1,297 $ 48,455 $ 7,980 $ 70,719 — — — (1,028) (470) (15,248) — — — 115 (965) (313) 115 (17,711) (313) 11,959 $ 827 $ 33,207 $ 6,817 $ 52,810 14,624 $ 2,480 $ 82,088 $ 10,703 $ 109,895 (2,665) (1,653) (38,633) (3,227) (46,178) — — (10,248) (659) (10,907) $ $ $ Balance as of September 30, 2019 (1) Book amortization period of 5-15 years. Amortized using the straight line and accelerated methods. (2) Book amortization period of 3-5 years. Amortized using the straight line method. (3) Book amortization period of 10-30 years. Amortized using the accelerated method. (4) Book amortization period of 3-20 years. Amortized using the straight line method. 11,959 $ 827 $ 33,207 $ 6,817 $ 52,810 The Company tests intangible assets for impairment at least annually or more often if conditions indicate a possible impairment. There were no impairments to intangible assets for the fiscal year ended September 30, 2020. There was $0.1 million in impairments to intangible assets for the fiscal year ended September  30, 2019. Intangible impairment expense is recorded within the impairment expense line of the Consolidated Statements of Operations. 132 The estimated amortization expense of intangible assets assumes no activities, such as acquisitions, which would result in additional amortizable intangible assets. Estimated amortization expense of intangible assets in the subsequent fiscal years at September 30, 2020 was as follows: Fiscal Year Ended Anticipated Amortization (Dollars in Thousands) 2021 2022 2023 2024 2025 Thereafter Total anticipated intangible amortization $ $ 8,548 6,422 5,104 4,387 3,830 13,401 41,692 Measurement Period Adjustments and Impairment - DC Solar The Company previously purchased a portfolio of mobile solar generators ("MSGs") from DC Solar Solutions, Inc. and certain of its affiliates, a relationship in the Company's solar leasing business, and, in turn, leased the MSGs to DC Solar Distribution, Inc., an affiliate of DC Solar Solutions. During 2019, the Company became aware that the DC Solar entities and their affiliates filed for bankruptcy and the entities, including their principals, are subjects of ongoing federal investigations involving allegations of fraudulent misconduct. The Company had three separate operating leases with DC Solar - two of which were included in the acquired Crestmark balances on August 1, 2018. The third transaction was originated in August 2018, after the closing of the Crestmark Acquisition. The Company considered the bankruptcy filing and fraud allegations as new facts and circumstances and concluded the alleged fraud existed at the acquisition date for the acquired DC Solar transactions. As a result, the identified impairment for the acquired DC Solar transactions and other related adjustments were recorded as measurement period adjustments to the acquired assets and liability amounts recognized and were offset through provisional goodwill. The impairment and related adjustments for the DC Solar transaction originated post-acquisition have been reflected in fiscal year 2019 earnings. No additional impairment or net financial impact has been recognized since fiscal year 2019. As of September  30, 2020, the underlying assets are ready to be re-leased and are now part of normal business activities. Measurement Period Adjustments - Other The Company recorded additional measurement period adjustments in 2019 for provisional tax, compensation liabilities and other liabilities assumed through the Crestmark Acquisition. The Company obtained additional information about facts and circumstances existing at the Crestmark Acquisition date that resulted in a net increase to liabilities and goodwill recognized of $3.8 million. 133 NOTE 11. OPERATING LEASE RIGHT-OF-USE ASSETS AND LIABILITIES Operating lease ROU assets, included in other assets, were $25.8 million at September 30, 2020. Operating lease liabilities, included in accrued expenses and other liabilities, were $27.1 million at September 30, 2020. Undiscounted future minimum operating lease payments and a reconciliation to the amount recorded as operating lease liabilities were as follows: (Dollars in Thousands) 2021 2022 2023 2024 2025 Thereafter Total undiscounted future minimum lease payments Discount Total operating lease liabilities $ $ 3,742 3,479 2,799 2,808 2,755 15,765 31,348 (4,275) 27,073 The weighted-average discount rate and remaining lease term for operating leases were as follows: Weighted-average discount rate Weighted-average remaining lease term (years) September 30, 2020 2.35 % 11.39 The components of total lease costs for operating leases, included in occupancy and equipment noninterest expense, were as follows: (Dollars in Thousands) Lease expense Short-term and variable lease cost Sublease income Total lease cost for operating leases Fiscal Year Ended September 30, 2020 $ $ 3,454 496 (733) 3,217 NOTE 12.  TIME CERTIFICATES OF DEPOSIT Time certificates of deposit in denominations of $250,000 or more were approximately $231.0 million and $51.4 million at September 30, 2020, and 2019, respectively. At September 30, 2020, the scheduled maturities of time certificates of deposit were as follows for the fiscal years ending:  (Dollars in Thousands) 2021 2022 2023 2024 $ 247,971 25,663 538 — 2025 Total (1) $ 274,172 (1) As of September  30, 2020, the Company had $253.9 million of certificates of deposit which were recorded in wholesale deposits on the Consolidated Statements of Financial Condition. — Under the Dodd-Frank Act, IRA and non-IRA deposit accounts are permanently insured up to $250,000 by the DIF under management of the FDIC. NOTE 13.  SHORT-TERM AND LONG-TERM BORROWINGS Short-Term Borrowings September 30, (Dollars in Thousands) Overnight federal funds purchased Repurchase agreements Total 2020 2019 $ $ — $ 642,000 — 4,019 — $ 646,019 The Company had no overnight federal funds purchased from the FHLB or from other financial institutions at September  30, 2020, as compared to $477.0 million of overnight federal funds purchased from the FHLB and $165.0 million from other financial institutions at September  30, 2019. At September  30, 2020 and 2019, the Company had no short-term advances from the FHLB. The Bank has executed blanket pledge agreements whereby the Bank assigns, transfers, and pledges to the FHLB and grants to the FHLB a security interest in real estate and securities collateral.  The Bank has the right to use, commingle, and dispose of the collateral it has assigned to the FHLB. Under the agreement, the Bank must maintain “eligible collateral” that has a “lending value” at least equal to the “required collateral amount,” all as defined by the agreement. At fiscal year-end 2020 and 2019, the Bank pledged securities with fair values of approximately $673.8 million and $812.2 million, respectively, to be used against FHLB advances as needed. In addition, qualifying real estate loans of approximately $333.8 million, and $928.8 million were pledged as collateral at September 30, 2020, and 2019, respectively. The company had no securities sold under agreements to repurchase at September 30, 2020 and $4.0 million at September 30, 2019. 135       An analysis of securities sold under agreements to repurchase at September 30, 2020 and 2019 follows: September 30, (Dollars in Thousands) Highest month-end balance Average balance Weighted average interest rate for the fiscal year Weighted average interest rate at fiscal year end 2020 2019 $ 2,550 $ 328 2.00 % — % 4,306 3,542 2.67 % 2.41 % As of September 30, 2020, the Company did not have any securities pledged as collateral for securities sold under agreements to repurchase. There were $4.9 million of securities pledged as collateral for securities sold under agreements to repurchase at September 30, 2019. The Bank has a line of credit with another financial institution for $25.0 million as of September 30, 2020. This line of credit has no fee, and, as of September 30, 2020, the Bank had not drawn on it. Long-Term Borrowings September 30, (Dollars in Thousands) Long-term FHLB advances Trust preferred securities 2020 2019 $ — $ 110,000 13,661 73,807 10,756 13,661 73,644 18,533 98,224 $ 215,838 Subordinated debentures (net of issuance costs) Other long-term borrowings (1) Total (1) Includes $10.6 million of discounted leases and $0.1 million of capital lease obligations at September 30, 2020. $ Management extinguished its remaining long-term FHLB advances in the fiscal 2020 fourth quarter. Prior to doing so, the advances had an outstanding balance of $110.0  million at a weighted average cost of 2.41%. The early extinguishment resulted in a pre-tax charge of $1.7 million to other expense in the fiscal 2020 fourth quarter. At September  30, 2020, the scheduled maturities of the Company's long-term borrowings were as follows for the fiscal years ending: Long-term FHLB advances Trust preferred securities Subordinated debentures Other long- term borrowings Total September 30, (Dollars in Thousands) 2021 2022 2023 2024 2025 Thereafter $ — $ — $ — $ 5,442 $ — — — — — — — — — — — — — 13,661 73,807 2,735 1,853 726 — — 5,442 2,735 1,853 726 — 87,468 98,224 Total long-term borrowings $ — $ 13,661 $ 73,807 $ 10,756 $ Certain trust preferred securities are due to First Midwest Financial Capital Trust I, a 100%-owned nonconsolidated subsidiary of the Company. The securities were issued in 2001 in conjunction with the Trust’s issuance of 10,000 shares of Trust Preferred Securities.  The securities bear the same interest rate and terms as the trust preferred securities. The securities are included on the Consolidated Statements of Financial Condition as liabilities.  136 The Company issued all of the 10,310 authorized shares of trust preferred securities of First Midwest Financial Capital Trust I holding solely securities.  Distributions are paid semi-annually.  Cumulative cash distributions are calculated at a variable rate of LIBOR plus 3.75% (4.01% at September  30, 2020, and 5.81% at September  30, 2019), not to exceed 12.5%.  The Company may, at one or more times, defer interest payments on the capital securities for up to 10 consecutive semi-annual periods, but not beyond July 25, 2031. At the end of any deferral period, all accumulated and unpaid distributions are required to be paid. The capital securities are required to be redeemed on July 25, 2031; however, the Company has a semi-annual option to shorten the maturity date.  The redemption price is $1,000 per capital security plus any accrued and unpaid distributions to the date of redemption. Holders of the capital securities have no voting rights, are unsecured and rank junior in priority of payment to all of the Company’s indebtedness and senior to the Company’s common stock. Although the securities issued by the Trust are not included as a component of stockholders’ equity, the securities are treated as capital for regulatory purposes, subject to certain limitations. Through the Crestmark Acquisition, the Company acquired $3.4 million in floating rate capital securities due to Crestmark Capital Trust I, a 100%-owned nonconsolidated subsidiary of the Company. The subordinated debentures bear interest at LIBOR plus 3.00%, have a stated maturity of 30 years and are redeemable by the Company at par, with regulatory approval. The interest rate is reset quarterly at distribution dates in February, May, August, and November. The interest rate as of September 30, 2020 was 3.23%. The Company has the option to defer interest payments on the subordinated debentures from time to time for a period not to exceed five consecutive years. The Company completed the public offering of $75.0 million of 5.75% fixed-to-floating rate subordinated debentures during fiscal year 2016. These notes are due August 15, 2026. The subordinated debentures were sold at par, resulting in net proceeds of approximately $73.9 million. At September 30, 2020, the Company had $73.8 million in aggregate principal amount in subordinated debentures, net of issuance costs of $1.2 million. NOTE 14.  STOCKHOLDERS' EQUITY Repurchase of Common Stock During fiscal year 2020, the Company repurchased 3,669,597 shares of its common stock, at an average price of $33.04 per share, which exhausted the remaining shares available for repurchase by the Company under the March 26, 2019 share repurchase program. The Company's Board of Directors authorized the November 20, 2019 share repurchase program to repurchase up to an additional 7,500,000 shares of the Company's outstanding common stock. This authorization is effective from November 21, 2019 through December 31, 2022. The Company suspended its share repurchase activity in March 2020 and resumed repurchase activity during September 2020. Under the repurchase program, repurchased shares were retired and designated as authorized but unissued shares. The Company accounts for repurchased shares using the par value method under which the repurchase price is charged to paid-in capital up to the amount of the original proceeds of those shares. When the repurchase price is greater than the original issue proceeds, the excess is charged to retained earnings. As of September 30, 2020, the remaining number of shares available for repurchase under this program was 4,149,631 shares of common stock. For the fiscal years ended September 30, 2020, and 2019, the Company also repurchased 103,830 and 104,219 shares, or $3.2 million and $3.4 million, of common stock, respectively, in settlement of employee tax withholding obligations due upon the vesting of restricted stock. Repurchase of Treasury Stock On June 25, 2019, Meta retired $5.0 million, or 114,558 shares, of common stock held in treasury. The Company accounts for the retirement of repurchased shares, including treasury stock, using the par value method under which the repurchase price is charged to paid-in capital up to the amount of the original proceeds of those shares. When the repurchase price is greater than the original issue proceeds, the excess is charged to retained earnings. No shares of common stock held in treasury were retired during the fiscal year ended September 30, 2020. 137     NOTE 15.  EMPLOYEE STOCK OWNERSHIP AND PROFIT SHARING PLANS The Company maintains an Employee Stock Ownership Plan (“ESOP”) for eligible employees who have 1,000 hours of employment with the Bank, have worked at least one year at the Bank and who have attained age 21.  ESOP expense of $3.0 million, $2.9 million and $2.1 million was recorded for the fiscal years ended September 30, 2020, 2019 and 2018, respectively. Contributions to the ESOP and shares released from suspense are allocated among ESOP participants on the basis of compensation in the year of allocation.  Benefits generally become 100% vested after seven years of credited service.  Prior to the completion of seven years of credited service, a participant who terminates employment for reasons other than death or disability receives a reduced benefit based on the ESOP’s vesting schedule. Forfeitures are reallocated among remaining participating employees in the same proportion as contributions.  Benefits are payable in the form of stock upon termination of employment.  The Company’s contributions to the ESOP are not fixed, so benefits payable under the ESOP cannot be estimated. For the fiscal years ended September  30, 2020, 2019 and 2018, 157,909 shares, 98,753 shares and 72,996 shares, from the suspense account, with a fair value of $19.22, $32.61 and $27.55 per share, respectively, were released. For the fiscal years ended September 30, 2020, 2019 and 2018, allocated shares and total ESOP shares reflect 59,865 shares, 79,926 shares and 6,687 shares, respectively, withdrawn from the ESOP by participants who were no longer with the Company or by participants diversifying their holdings. At September 30, 2020, 2019 and 2018, there were 5,662, 5,336 and 3,987 shares purchased, respectively, for dividend reinvestment. Fiscal year-end ESOP shares are as follows: At September 30, (Dollars in Thousands) Allocated shares Unearned shares Total ESOP shares 2020 2019 2018 809,116 778,088 812,346 — — — 809,116 778,088 812,346 Fair value of unearned shares $ — $ — $ — The Company also has a profit sharing plan covering substantially all full-time employees.  Profit sharing expense included in compensation and benefits, for the fiscal years ended September 30, 2020, 2019 and 2018 was $3.1 million, $3.0 million and $2.2 million, respectively. As of October 1, 2020, the Company modified its profit sharing plan to incorporate a Qualified Automatic Contribution Arrangement (QACA) safe harbor provision, whereby employee contributions are matched at 100% of the first 4% of eligible compensation contributed. NOTE 16.  STOCK COMPENSATION The Company maintains the Meta Financial Group, Inc. 2002 Omnibus Incentive Plan, as amended and restated (the "2002 Omnibus Incentive Plan"), which, among other things, provides for the awarding of stock options and nonvested (restricted) shares to certain officers and directors of the Company. Awards are granted by the Compensation Committee of the Board of Directors based on the performance of the award recipients or other relevant factors. The following table shows the effect to income, net of tax benefits, of share-based expense recorded: Fiscal Year Ended September 30, 2020 2019 2018 (Dollars in Thousands) Total employee stock-based compensation expense recognized in income, net of tax effects of $2,567, $3,230, and $3,139, respectively $ 7,656 $ 9,716 $ 7,878 As of September 30, 2020, stock-based compensation expense not yet recognized in income totaled $7.5 million, which is expected to be recognized over a weighted-average remaining period of 2.52 years. 138           At grant date, the fair value of options awarded to recipients is estimated using a Black-Scholes valuation model. The exercise price of stock options equals the fair market value of the underlying stock at the date of grant. Options are issued for a period of 10 years with 100% vesting generally occurring either at grant date or over a period of four years.  No options were granted during the fiscal years ended September  30, 2020, 2019 or 2018.  The intrinsic value of options exercised during the fiscal years ended September 30, 2020, 2019 and 2018 were $1.0 million, $1.8 million and $1.9 million, respectively. Shares have previously been granted each year to executives and senior leadership members under the applicable Company incentive plan. These shares vest at various times ranging from immediately to four years based on circumstances at time of grant. The fair value is determined based on the fair market value of the Company’s stock on the grant date. Director shares are issued to the Company’s directors, and these shares vest immediately. The total fair value of director’s shares granted during the fiscal years ended September 30, 2020, 2019 and 2018 was $0.8 million, $1.0 million and $1.1 million, respectively. In addition to the Company’s 2002 Omnibus Incentive Plan, the Company also maintains the 1995 Stock Option and Incentive Plan. No new options were, or could have been, awarded under the 1995 plan during the fiscal years ended September 30, 2020, 2019 or 2018. In addition, during the first and second quarters of fiscal 2017, shares were granted to certain executive officers of the Company in connection with their signing of employment agreements with the Company. These stock awards vest in equal installments over eight years. The following tables show the activity of options and share awards (including shares of restricted stock subject to vesting and fully-vested restricted stock) granted, exercised or forfeited under all of the Company’s option and incentive plans during the fiscal years ended September 30, 2020 and 2019. (Dollars in Thousands, Except Share and Per Share Data) Options outstanding, September 30, 2019 Granted Exercised Forfeited or expired Options outstanding, September 30, 2020 Options exercisable end of fiscal year (Dollars in Thousands, Except Share and Per Share Data) Options outstanding, September 30, 2018 Granted Exercised Forfeited or expired Options outstanding, September 30, 2019 Number of Shares Weighted Average Exercise Price Weighted Average Remaining Contractual Term (Yrs) Aggregate Intrinsic Value 59,835 $ — (59,835) — — $ — $ 8.06 — 8.06 — — — 1.54 $ 1,469 — — 1.00 1,011 — 0 $ 0 $ — — — Number of Shares Weighted Average Exercise Price Weighted Average Remaining Contractual Term (Yrs) Aggregate Intrinsic Value 155,961 $ — (93,099) (3,027) 59,835 $ 8.48 — 8.68 10.60 8.06 1.78 $ 2,974 — — — — 1,842 33 1.54 $ 1,469 Options exercisable end of fiscal year 59,835 $ 8.06 1.54 $ 1,469 139     (Dollars in Thousands, Except Share and Per Share Data) Nonvested shares outstanding, September 30, 2019 Granted Vested Forfeited or expired Nonvested shares outstanding, September 30, 2020 (Dollars in Thousands, Except Share and Per Share Data) Nonvested shares outstanding, September 30, 2018 Granted Vested Forfeited or expired Nonvested shares outstanding, September 30, 2019 NOTE 17.  INCOME TAXES Number of Shares Weighted Average Fair Value At Grant 926,122 $ 191,372 (316,283) (11,128) 790,083 $ 29.54 32.32 29.92 31.35 30.03 Number of Shares Weighted Average Fair Value At Grant 1,005,813 $ 315,802 (391,061) (4,432) 926,122 $ 29.89 25.18 26.97 25.98 29.54 The Company and its subsidiaries file a consolidated federal income tax return on a fiscal year basis. The provision for income taxes for the years presented below consisted of the following:  (Dollars in Thousands) Federal: Current Deferred State: Current Deferred Income tax (benefit) expense Fiscal Years Ended September 30, 2019 2020 2018 $ 3,148 $ 5,278 $ (4,023) (4,505) (14,831) (1,357) (9,553) 4,860 2,158 5,649 530 7,018 5,661 $ 6,179 (3,374) $ $ 5,895 1,872 2,611 634 3,245 5,117 140           The tax effects of the Company's temporary differences that give rise to significant portions of its deferred tax assets and liabilities were: (Dollars in Thousands) Deferred tax assets: Bad debts Deferred compensation Stock based compensation Valuation adjustments General business credits(1) Accrued expenses Lease liability Other assets Deferred tax liabilities: Premises and equipment Intangibles Net unrealized gains on securities available for sale Deferred income Leased assets Right-of-use assets Other liabilities September 30, 2020 2019 $ 13,968 $ 1,288 4,073 5,343 37,888 2,155 6,798 3,215 74,728 (2,852) (2,114) (5,964) — 6,805 1,626 4,296 6,596 27,935 3,767 — 3,144 54,169 (3,084) (1,812) (2,146) (179) (35,279) (24,996) (6,550) (4,246) (57,005) 17,723 $ $ — (3,068) (35,285) 18,884 Net deferred tax assets (1) The general business credits are investment tax credits generated from qualified solar energy property placed in service during the fiscal years ended September 30, 2020 and 2019. These credits expire on September 30, 2040. As of September 30, 2020, the Company had a gross deferred tax asset of $2.4 million for separate company state cumulative net operating loss carryforwards, for which $2.4 million was reserved. At September  30, 2019, the Company had a gross deferred tax asset of $2.0 million for separate company state cumulative net operating loss carryforwards, for which $2.0 million was reserved. These state operating loss carryforwards will expire in various subsequent periods. In general, management believes that the realization of its deferred tax assets is more likely than not based on the expectations as to future taxable income; therefore, there was no deferred tax valuation allowance at September 30, 2020, or 2019 with the exception of the state cumulative net operating loss carryforwards discussed above. 141         The table below reconciles the statutory federal income tax expense and rate to the effective income tax expense and rate for the fiscal years presented. The Company's effective tax rate is calculated by dividing income tax expense by income before income tax expense. Fiscal Years Ended September 30, 2020 2019 2018 (Dollars in Thousands) Amount Rate Amount Rate Amount Rate Statutory federal income tax expense and rate $ 24,151 21.0 % $ 20,568 21.0 % $ 14,082 24.5 % Change in tax rate resulting from: State income taxes net of federal benefits 5,444 4.7 % 5,000 5.1 % 2,461 4.3 % 162(m) disallowance Tax exempt income Nondeductible acquisition costs General business credits 1,129 1.0 % 2,777 2.8 % — — % (1,212) (1.0) % (2,714) (2.8) % (6,968) (12.1) % — — % — — % 1,295 2.3 % (22,284) (19.4) % (27,126) (27.7) % (3,948) (6.9) % Tax reform Amended Crestmark Bancorp historical tax return — — — % — % — — — % 3,849 (4,644) — % Other, net Income tax expense (benefit) (1,567) $ 5,661 (1.4) % (1,879) 4.9 % $ (3,374) (1.8) % (1,010) (3.4) % $ 5,117 6.7 % (8.1) % (1.7) % 9.0 % The provisions of ASC 740, Income Taxes, address the determination of how tax benefits claimed or expected to be claimed on a tax return should be recorded in the Consolidated Financial Statements. Under ASC 740, the Company recognizes the tax benefits from an uncertain tax position only if it is more likely than not that the tax position will be sustained upon examination, with a tax examination being presumed to occur, including the resolution of any related appeals or litigation. The tax benefits recognized in the Consolidated Financial Statements from such a position are measured as the largest benefit that has a greater than 50% likelihood of being realized upon ultimate resolution. The Company uses the flow through method of accounting for investment tax credits under which the credits are recognized as a reduction to income tax expense in the period in which the credit arises. During the fiscal years ended September  30, 2020, 2019, and 2018, $20.5 million, $27.1 million, and $4.0 million in investment tax credits were recognized as a reduction to income tax expense, respectively. The Company’s tax reserves reflect management’s judgment as to the resolution of the issues involved if subject to judicial review. While the Company believes that its reserves are adequate to cover reasonably expected tax risks, there can be no assurance that, in all instances, an issue raised by a tax authority will be resolved at a financial cost that does not exceed its related reserve. With respect to these reserves, the Company’s income tax expense would include (i) any changes in tax reserves arising from material changes during the period in the facts and circumstances surrounding a tax issue, and (ii) any difference from the Company’s tax position as recorded in the Consolidated Financial Statements and the final resolution of a tax issue during the period. The tax years ended September  30, 2017 and later remain subject to examination by the Internal Revenue Service. For state purposes, the tax years ended September 30, 2017 and later remain open for examination, with few exceptions. A reconciliation of the beginning and ending balances for liabilities associated with unrecognized tax benefits follows: (Dollars in Thousands) Balance at beginning of fiscal year Additions (reductions) for tax positions related to prior years Balance at end of fiscal year September 30, 2020 2019 $ $ 368 $ 723 1,091 $ 434 (66) 368 142   The total amount of unrecognized tax benefits that, if recognized, would impact the effective rate was $981,000 as of September 30, 2020. The Company recognizes interest related to unrecognized tax benefits as a component of income tax expense.  The amount of accrued interest related to unrecognized tax benefits was $115,000 as of September 30, 2020. The Company does not anticipate any significant change in the total amount of unrecognized tax benefits within the next 12 months. The Company does not expect significant income tax impacts due to the CARES Act, which was signed in response to the COVID-19 pandemic. The Company adopted ASU 2018-02 as of October 1, 2020. The amendments in this ASU allow for a reclassification from AOCI to Retained Earnings for stranded tax effects from the Tax Cuts and Jobs Act (TCJA). For the Company, these amendments are limited to any unrealized gains and losses held in Other Comprehensive Income for available- for-sale debt securities held at the time of the TCJA enactment. The Company determined there were no stranded tax effects from the TCJA enactment and has not made any reclassification from AOCI to Retained Earnings upon adoption of this ASU. NOTE 18.  CAPITAL REQUIREMENTS AND RESTRICTIONS ON RETAINED EARNINGS As U.S. banking organizations, the Company and the Bank are required to comply with the regulatory capital rules adopted by the Federal Reserve and the OCC (the "Capital Rules") that became effective on January 1, 2015, subject to phase-in periods for certain requirements and other provisions of the Capital Rules. Under the Capital Rules and the regulatory framework for prompt corrective action, the Company and Bank must meet specific capital guidelines that involve quantitative measures of the Company’s and Bank’s assets, liabilities and certain off-balance- sheet items as calculated under regulatory accounting practices. The Company’s and Bank’s capital amounts and classifications are also subject to qualitative judgments by regulators about components, risk weightings and other factors. The Capital Rules require the Company and the Bank to maintain minimum ratios (set forth in the table below) of total risk-based capital and Tier 1 capital (as defined in the regulations) to risk-weighted assets (as defined), and a leverage ratio consisting of Tier 1 capital (as defined) to average assets (as defined). At September 30, 2020, both the Bank and the Company exceeded federal regulatory minimum capital requirements to be classified as well- capitalized under the prompt corrective action requirements. The Company and the Bank took the accumulated other comprehensive income (“AOCI”) opt-out election; under the rule, non-advanced approach banking organizations were given a one-time option to exclude certain AOCI components.  The table below includes certain non-GAAP financial measures that are used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies. Management reviews these measures along with other measures of capital as part of its financial analyses and has included this non-GAAP financial information, and the corresponding reconciliation to total equity. Company Bank Minimum to be Adequately Capitalized Under Prompt Corrective Action Provisions Minimum to be Well Capitalized Under Prompt Corrective Action Provisions September 30, 2020 Tier 1 leverage capital ratio Common equity Tier 1 capital ratio Tier 1 capital ratio Total capital ratio September 30, 2019 Tier 1 leverage capital ratio Common equity Tier 1 capital ratio Tier 1 capital ratio Total capital ratio 6.58 % 11.78 12.18 15.30 8.33 % 10.35 10.71 13.01 7.56 % 13.96 14.00 15.26 9.65 % 12.31 12.37 13.02 143 4.00 % 4.50 6.00 8.00 4.00 % 4.50 6.00 8.00 5.00 % 6.50 8.00 10.00 5.00 % 6.50 8.00 10.00   The following table provides a reconciliation of the amounts included in the table above for the Company. (Dollars in Thousands) Total stockholders' equity Adjustments: LESS: Goodwill, net of associated deferred tax liabilities LESS: Certain other intangible assets LESS: Net deferred tax assets from operating loss and tax credit carry-forwards LESS: Net unrealized gains (losses) on available-for-sale securities LESS: Noncontrolling interest Common Equity Tier 1 (1) Long-term borrowings and other instruments qualifying as Tier 1 Tier 1 minority interest not included in common equity tier 1 capital Total Tier 1 capital Allowance for loan and lease losses Subordinated debentures (net of issuance costs) Standardized Approach(1) September 30, 2020 $ 847,308 302,396 40,964 18,361 17,762 3,603 464,222 13,661 1,894 479,777 49,343 73,807 602,927 $ Total capital (1) Capital ratios were determined using the Capital Rules that became effective on January 1, 2015. The Capital Rules revised the definition of capital, increased minimum capital ratios, and introduced a minimum common equity tier 1 capital ratio; those changes are being fully phased in through the end of 2021. The following table provides a reconciliation of tangible common equity and tangible common equity excluding AOCI, each of which is used in calculating tangible book value data, to Total Stockholders' Equity. Each of tangible common equity and tangible common equity excluding AOCI is a non-GAAP financial measure that is commonly used within the banking industry. (Dollars in Thousands) Total stockholders' equity LESS: Goodwill LESS: Intangible assets Tangible common equity LESS: AOCI Tangible common equity excluding AOCI September 30, 2020 847,308 309,505 41,692 496,111 17,542 478,569 $ $ Since January 1, 2016, the Company and the Bank have been required to maintain a capital conservation buffer above the minimum risk-based capital requirements in order to avoid certain limitations on capital distributions, stock repurchases and discretionary bonus payments to executive officers. The capital conservation buffer is exclusively composed of Common Equity Tier 1 capital, and it applies to each of the three risk-based capital ratios but not the leverage ratio. The required Common Equity Tier 1 risk-based, Tier 1 risk-based and total risk-based capital ratios with the buffer are currently 7.0%, 8.5% and 10.5%, respectively. NOTE 19.  COMMITMENTS AND CONTINGENCIES In the normal course of business, the Bank makes various commitments to extend credit which are not reflected in the accompanying Consolidated Financial Statements as described below. At September  30, 2020 and 2019, unfunded loan commitments approximated $1.22 billion and $978.1 million, respectively, excluding undisbursed portions of loans in process. Commitments, which are disbursed subject to certain limitations, extend over various periods of time.  Generally, unused commitments are canceled upon expiration of the commitment term as outlined in each individual contract. 144       The Company had no commitments to purchase securities at September  30, 2020 or September  30, 2019. The Company had no commitments to sell securities at September 30, 2020 or September 30, 2019. The exposure to credit loss in the event of non-performance by other parties to financial instruments for commitments to extend credit is represented by the contractual amount of those instruments. The same credit policies and collateral requirements are used in making commitments and conditional obligations as are used for on- balance-sheet instruments. At September 30, 2020 and 2019, the Company had an allowance for credit losses on off-balance sheet credit exposures of $0.1 million. This amount is maintained as a separate liability account within other liabilities. Since certain commitments to make loans and to fund lines of credit expire without being used, the amount does not necessarily represent future cash commitments. In addition, commitments used to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. LEGAL PROCEEDINGS The Bank was served, on October 14, 2016, with a lawsuit captioned Card Limited, LLC v. MetaBank dba Meta Payment Systems, Civil No. 2:16-cv-00980 in the United States District Court for the District of Utah. This action was initiated by a former prepaid program manager of the Bank, which was terminated by the Bank in fiscal year 2016. Card Limited alleges that, after all of the programs were wound down, there were two accounts with positive balances to which Card Limited is entitled. The Bank’s position is that Card Limited is not entitled to the funds contained in said accounts. The total amount to which Card Limited claims it is entitled is $4.0 million. The Court ruled in favor of MetaBank on cross motions for summary judgment and vacated the trial. Card Limited has the right to appeal. The Bank intends to continue to vigorously defend this claim, if appealed. An estimate of a range of reasonably possible loss cannot be made at this stage of the litigation. On February 9, 2018, the Bank’s AFS/IBEX division filed a lawsuit in the United States District Court for the Eastern District of New York captioned AFS/IBEX, a division of MetaBank v. Aegis Managing Agency Limited ("AMA"), Aegis Syndicate 1225 (together with AMA, the "Aegis defendants"), CRC Insurance Services, Inc. ("CRC"), and Transportation Underwriters, Inc. The suit was filed against commercial insurance underwriters and brokers that facilitated the issuance of commercial insurance policies to Red Hook Construction Group-II, LLC (“Red Hook”). The Bank’s position is that both CRC and Transportation Underwriters represented to the Bank that, upon cancellation of the insurance policies prior to their stated terms, any unearned premiums would be refunded. The Bank then provided insurance premium financing to Red Hook, and Red Hook executed a written premium finance agreement pursuant to which Red Hook assigned its rights to any unearned premiums to the Bank. After the policies were cancelled, the Aegis defendants failed to return the unearned insurance premiums totaling just over $1.6 million owed to the Bank under the insurance policies and the premium finance agreement. The Bank is seeking recovery of all amounts to which it is entitled at law or equity and intends to vigorously pursue its claims against the defendants. From time to time, the Company or its subsidiaries are subject to certain legal proceedings and claims in the ordinary course of business. Accruals have been recorded when the outcome is probable and can be reasonably estimated. While management currently believes that the ultimate outcome of these proceedings will not have a material adverse effect on the Company’s financial position or its results of operations, legal proceedings are inherently uncertain and unfavorable resolution of some or all of these matters could, individually or in the aggregate, have a material adverse effect on the Company’s and its subsidiaries’ respective businesses, financial condition or results of operations. NOTE 20.  LEASE COMMITMENTS The Company has leased property under various non-cancelable operating lease agreements which expire at various times through 2036, and require annual rentals ranging from $2,000 to $867,000 plus the payment of property taxes, normal maintenance, and insurance on certain properties. The Company is also a party to capital lease agreements for building and equipment that expire at various times through fiscal year 2035. Interest expense for these capital lease obligations was $0.1 million for the fiscal year ended September 30, 2019, and is included in interest expense. Depreciation expense for the capital lease assets was $0.1 million for the fiscal year ended September  30, 2019 and is included in noninterest expense. The Company adopted ASC 842, Leasing, effective October 1, 2019. Refer to Note 1. Summary of Significant Accounting Policies for additional information on adoption impact and Note 11. Operating Lease Right-of-Use Assets and Liabilities for additional information on current period lease commitments. 145         The following table shows the total minimum rental commitment for the Company's operating and capital leases for each of the fiscal years presented below as of September 30 and thereafter. (Dollars in Thousands) 2020 2021 2022 2023 2024 Thereafter Total leases commitments Amounts representing interest Present value of net minimum lease payments NOTE 21. REVENUE FROM CONTRACTS WITH CUSTOMERS Fiscal Year Ended September 30, Operating Leases Capital Leases $ 3,709 $ 3,429 2,955 2,561 2,457 18,971 $ 34,082 $ $ 216 216 216 216 194 1,876 2,934 986 1,948 Topic 606 applies to all contracts with customers unless such revenue is specifically addressed under existing guidance. The table below presents the Company’s revenue by operating segment. For additional descriptions of the Company’s operating segments, including additional financial information and the underlying management accounting process, see Note 22. Segment Reporting to the Consolidated Financial Statements. (Dollars in Thousands) Year Ended September 30, Net interest income(1) Noninterest income: Refund transfer product fees Tax advance product fees(1) Payment card and deposit fees Other bank and deposit fees Rental income(1) Gain on sale of securities available- for-sale, net(1) Gain on divestitures(1) (Loss) gain on sale of other(1) Other income(1) Total noninterest income Consumer Commercial Corporate Services/Other Consolidated Company 2020 2019 2020 2019 2020 2019 2020 2019 $ 108,085 $ 79,010 $ 150,766 $ 152,565 $ 187 $ 32,632 $ 259,038 $ 264,207 36,061 39,198 31,826 34,687 87,379 87,130 — — — — — — — — — 984 1,163 43,493 40,533 326 1,314 — — — 779 508 36,061 39,198 31,826 34,687 87,379 87,130 1,310 1,942 44,826 41,053 — 19 — — (19) 3,045 — 12 — — 241 944 — — — — 9,587 6,087 7,511 5,017 51 729 51 729 19,275 (5,143) 5,509 — 79 4,014 19,275 — 4,425 14,641 7,831 9,975 158,311 162,212 60,151 54,224 21,332 6,109 239,794 222,545 Revenue $ 266,396 $ 241,222 $ 210,917 $ 206,789 $ 21,519 $ 38,741 $ 498,832 $ 486,752 (1) These revenues are not within the scope of Topic 606. Additional details are included in other footnotes to the accompanying financial statements. The scope of Topic 606 explicitly excludes net interest income as well as many other revenues for financial assets and liabilities, including loans, leases, and securities. 146 Following is a discussion of key revenues within the scope of Topic 606. The Company provides services to customers that have related performance obligations that must be completed to recognize revenue. Revenues are generally recognized immediately upon the completion of the service or over time as services are performed. Any services performed over time generally require that the Company renders services each period; therefore, the Company measures progress in completing these services based upon the passage of time. Revenue from contracts with customers did not generate significant contract assets and liabilities. Refund Transfer Product Fees Refund transfer fees are specific to the tax products offered by Refund Advantage and EPS. These fees are for products, services such as payment processing, and product referral commissions. Software partner fees paid and/ or incurred are recorded on a net basis. The Company’s obligation for product fees and commissions is satisfied at the time of the product delivery and obligation for payment processing is satisfied at the time of processing. The transaction price for such activity is based upon stand-alone fees within the terms and conditions. At September 30, 2020 and 2019, there were no receivables related to refund transfer fees, which reflect earned revenue with unconditional rights to payment for product fee income. All refund transfer fees are recorded within the Consumer reporting segment. Card Fees Card fees relate to MPS, Community Bank, Refund Advantage and EPS products. These fees are for products and services such as card activation, product support, processing, and servicing. The Company earns these fees based upon the underlying terms and conditions with each cardholder over the contract term. Agreements with the Company’s cardholders are considered daily service contracts as they are not fixed in duration. The Company’s obligation for card activation and product support fees is satisfied at the time of product delivery, while the obligation for processing and servicing is satisfied over the course of each month. The transaction price for such activity is based upon the stand-alone fees within the terms and conditions of the cardholder agreements. Card fee revenue also includes income from sponsorships, associations and networks, and interchange income. Sponsorship income relates to fees charged to the Company’s ATM sponsorship partners, where the obligation is satisfied over the course of each month. Association and network income reflect incentives, performance bonuses and rebates with MasterCard and Visa. The obligation for such income is satisfied at the time when certain thresholds of transaction volume have been met. Interchange income is generated by cardholder activity, and therefore the Company’s obligations are satisfied as activity occurs. The transaction price for such activity is based on underlying rates and activity thresholds within the terms and conditions of the applicable agreements. Card fee revenue also includes breakage revenue. Breakage represents the estimated amount that will not be redeemed by the holder of unregistered, unused prepaid cards for goods or services. Breakage revenue is recognized ratably over the expected customer usage period and is an estimate based on cardholder behavior and breakage rates. Breakage is also impacted by escheatment laws. Card fees are recorded within both the Consumer and Commercial reporting segments, the substantial majority of which is derived from the Company's payments division and reported in payments card and deposit fees. Card fees related to the Community Bank are reported within other bank and deposit fees. Bank and Deposit Fees Fees are earned on depository accounts for consumer and commercial customers and include fees for account services, overdraft services, safety deposit box rentals, and event-driven services (i.e. returned checks, ATM surcharge, card replacement, wire transfers, and stop pays). The Company’s obligation for event-driven services is satisfied at the time of the event when the service is delivered, while its obligation for account services is satisfied over the course of each month. The Company’s obligation for overdraft services is satisfied at the time of overdraft. The transaction price for such activity is based upon stand-alone fees within the terms and conditions of the deposit agreements. Bank and deposit fees are recorded within both the Consumer and Commercial reporting segments, the majority of which are derived from the Company's payments division. Bank and deposit fees related to the Community Bank are reported within other bank and deposit fees. 147 Principal vs Agent The Consumer reporting segment includes principal/agent relationships. Within this segment, MPS relationships are recorded on a gross basis within the Consolidated Statements of Operations, as Meta is the principal in the contract, with the exception of association/network contracts and partner/processor contracts for prepaid cards, which are recorded on a net basis within the Consolidated Statements of Operations as Meta is the agent in these contracts. Also within this segment, Tax Service relationships are recorded on a gross basis within the Consolidated Statements of Operations, as Meta is the principal in the contract, with the exception of contracts with software providers and merchants, which are recorded on a net basis within the Consolidated Statements of Operations as Meta is the agent in these contracts. NOTE 22.  SEGMENT REPORTING An operating segment is generally defined as a component of a business for which discrete financial information is available and whose results are reviewed by the chief operating decision-maker. Operating segments are aggregated into reportable segments if certain criteria are met. In the Annual Report on Form 10-K for the fiscal year ended September 30, 2019, the Company reported its results of operations through three business segments: Payments, Banking, and Corporate Services/Other. Beginning October 1, 2019, segments are now aligned with the new management operating structure implemented by the Company for fiscal year 2020. The Company accordingly has changed its basis of presentation for segments, and following such change, reports its results of operations through the following three business segments: Consumer, Commercial, and Corporate Services/Other. The Meta Payment Systems and Tax Services divisions, formerly reported in the Payments segment, are now included in the Consumer segment. The Warehouse Finance, Consumer Credit Products and ClearBalance business lines, previously reported in the Banking segment, are now included in the Consumer segment. The Crestmark and AFS divisions, formerly reported in the Banking segment, are now included in the Commercial segment. The Community Bank division and Student Loan lending portfolio, previously reported in the Banking segment, are now included in the Corporate Services/Other segment. The Corporate Services/Other segment also includes certain shared services as well as treasury related functions such as the investment portfolio, wholesale deposits and borrowings. Prior periods have been reclassified to conform to the current period presentation. The Company does not report indirect general and administrative expenses in the Consumer and Commercial segments. The following tables present segment data for the Company for the fiscal years ended September 30, 2020, 2019 and 2018, respectively. Consumer Commercial Corporate Services/ Other Total Fiscal Year Ended September 30, 2020 Net interest income $ 108,085 $ 150,766 $ 187 $ 259,038 Provision for loan and lease losses Noninterest income Noninterest expense Income (loss) before income tax expense (benefit) 21,838 158,311 76,651 167,907 29,296 60,151 13,642 21,332 107,802 134,598 64,776 239,794 319,051 73,819 (126,721) 115,005 Total assets Total goodwill Total deposits 588,216 2,836,149 2,667,709 6,092,074 87,145 222,360 — 309,505 4,555,999 6,226 416,975 4,979,200 148     Consumer Commercial Corporate Services/ Other Total Fiscal Year Ended September 30, 2019 Net interest income $ 79,010 $ 152,565 $ 32,632 $ 264,207 Provision for loan and lease losses Noninterest income Noninterest expense Income (loss) before income tax expense (benefit) 25,336 162,212 77,153 138,733 21,901 54,224 127,033 57,855 8,413 6,109 128,974 55,650 222,545 333,160 (98,646) 97,942 Total assets Total goodwill Total deposits Fiscal Year Ended September 30, 2018 Net interest income Provision for loan losses Noninterest income (expense) Noninterest expense Income (loss) before income tax expense (benefit) Total assets Total goodwill Total deposits 700,365 2,432,381 3,050,144 6,182,890 87,145 222,360 — 309,505 2,444,452 5,588 1,886,965 4,337,005 Consumer Commercial Corporate Services/ Other Total $ 26,111 $ 34,294 $ 70,144 $ 130,549 22,202 176,257 97,288 82,878 1,968 11,955 36,422 7,859 5,262 29,432 (3,687) 184,525 94,522 228,232 (33,327) 57,410 344,919 1,942,283 3,547,865 5,835,067 87,145 216,125 — 303,270 2,419,773 4,939 2,006,275 4,430,987 149   NOTE 23.  PARENT COMPANY FINANCIAL STATEMENTS Presented below are condensed financial statements for the parent company, Meta, at the dates and for the fiscal years presented below. 2020 2019 $ 4,783 $ 8,111 1,208 411 933,431 933,196 3,308 159 $ 942,730 $ 941,877 $ 87,468 $ 87,305 7,954 $ 95,422 $ 10,614 97,919 $ 344 $ 378 594,569 234,927 17,542 580,826 252,813 6,339 (3,677) (445) 839,911 4,047 843,958 $ 942,730 $ 941,877 843,705 3,603 847,308 CONDENSED STATEMENTS OF FINANCIAL CONDITION September 30, (Dollars in Thousands) ASSETS Cash and cash equivalents Investment securities held to maturity, at cost Investment in subsidiaries Other assets Total assets LIABILITIES AND STOCKHOLDERS' EQUITY LIABILITIES Long-term borrowings Other liabilities Total liabilities STOCKHOLDERS' EQUITY Common stock Additional paid-in capital Retained earnings Accumulated other comprehensive income (loss) Treasury stock, at cost Total equity attributable to parent Noncontrolling interest Total stockholders' equity Total liabilities and stockholders' equity 150             CONDENSED STATEMENTS OF OPERATIONS Fiscal Years Ended September 30, 2020 2019 2018 (Dollars in Thousands) Interest expense Other expense Total expense $ 5,168 $ 5,296 $ 1,256 6,424 1,044 6,340 5,061 663 5,724 Loss before income taxes and equity in undistributed net income of subsidiaries (6,424) (6,340) (5,724) Income tax (benefit) (3,638) (1,374) (1,504) Loss before equity in undistributed net income of subsidiaries (2,786) (4,966) (4,220) Equity in undistributed net income of subsidiaries Other income Total Income 107,476 30 107,506 101,970 — 101,970 55,840 — 55,840 Net income attributable to parent $ 104,720 $ 97,004 $ 51,620 151 CONDENSED STATEMENTS OF CASH FLOWS For the Fiscal Years Ended September 30, (Dollars in Thousands) CASH FLOWS FROM OPERATING ACTIVITIES 2020 2019 2018 Net income attributable to parent Adjustments to reconcile net income to net cash provided by operating activities: $ 104,720 $ 97,004 $ 51,620 Depreciation, amortization and accretion, net 163 153 143 Equity in undistributed net income of subsidiaries (107,476) (101,970) (55,840) Stock compensation Net change: Other assets Accrued expenses and other liabilities Cash dividend received Net cash provided by operating activities CASH FLOWS FROM INVESTING ACTIVITIES Held to maturity: Proceeds from maturities and principal repayments Capital contributions to subsidiaries Alternative Investments Net cash (used in) investing activities CASH FLOWS FROM FINANCING ACTIVITIES Cash dividends paid Payment: Short-term borrowings Long-term borrowings Purchase of shares by ESOP Proceeds/(payment): 10,221 12,942 11,123 (3,149) (2,660) 118,000 119,819 (35) (6,468) 33,980 35,606 232 (860) 45,315 51,733 — — (797) (797) — — — — 8 (20,322) — (20,314) (7,100) (7,760) (5,736) — — — — 3,220 2,011 (11,642) (258) 1,606 148 4 295,767 697 Exercise of stock options & issuance of common stock Issuance of restricted stock Issuance of commons shares due to acquisitions Cash acquired due to acquisitions Net increase in investment in subsidiaries 266 2 — — — 44 3 — — (90) (295,767) Shares repurchased for tax withholdings on stock compensation Net cash provided by (used in) financing activities (118,738) (122,350) (49,912) (55,704) (2,598) (17,779) Net change in cash and cash equivalents $ (3,328) $ (20,098) $ 13,640 CASH AND CASH EQUIVALENTS Beginning of fiscal year End of fiscal year 8,111 28,209 $ 4,783 $ 8,111 $ 14,569 28,209 The extent to which the Company may pay cash dividends to stockholders will depend on the cash currently available at the Company, as well as the ability of the Bank to pay dividends to the Company. For further discussion, see Note 18 herein. 152 NOTE 24.  SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED) (Dollars in Thousands, Except Per Share Data) Fiscal Year 2020 December 31 March 31 June 30 September 30 QUARTER ENDED Interest and dividend income $ 77,625 $ 79,403 $ 67,406 $ 68,407 Interest expense Net interest income Provision for loan and lease losses Noninterest income Net income attributable to parent Earnings per common share Basic Diluted Dividend declared per share Fiscal Year 2019 12,974 64,651 3,407 37,483 21,068 11,666 67,737 37,296 120,513 52,304 5,269 62,137 15,093 41,048 18,190 $ 0.56 $ 1.45 $ 0.53 $ 0.56 0.05 1.45 0.05 0.53 0.05 3,894 64,513 8,980 40,750 13,158 0.38 0.38 0.05 Interest and dividend income $ 74,976 $ 88,294 $ 81,632 $ 80,828 Interest expense Net interest income Provision for loan and lease losses Noninterest income Net income attributable to parent Earnings per common share Basic Diluted Dividend declared per share Fiscal Year 2018 14,704 60,272 9,099 37,751 15,398 16,944 71,350 33,318 105,025 32,120 14,664 66,968 9,112 43,790 29,291 $ 0.39 $ 0.81 $ 0.75 $ 0.39 0.05 0.81 0.05 0.75 0.05 15,211 65,617 4,121 35,980 20,195 0.53 0.53 0.05 Interest and dividend income $ 30,857 $ 33,371 $ 34,104 $ 60,202 Interest expense Net interest income Provision (recovery) for loan losses Noninterest income Net income attributable to parent Earnings per common share Basic Diluted Dividend declared per share 4,661 26,196 1,068 29,268 4,670 5,966 27,405 18,343 97,419 31,436 5,693 28,411 5,315 33,225 6,792 $ 0.15 $ 1.07 $ 0.22 $ 0.15 0.04 1.06 0.04 0.22 0.04 11,665 48,537 4,706 24,613 8,722 0.24 0.24 0.05 153                           NOTE 25.  FAIR VALUES OF FINANCIAL INSTRUMENTS ASC 820, Fair Value Measurements defines fair value, establishes a framework for measuring the fair value of assets and liabilities using a hierarchy system and requires disclosures about fair value measurement. It clarifies that fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants in the market in which the reporting entity transacts. The fair value hierarchy is as follows: Level 1 Inputs - Valuation is based upon quoted prices for identical instruments traded in active markets that the Company has the ability to access at measurement date. Level 2 Inputs - Valuation is based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active and model-based valuation techniques for which significant assumptions are observable in the market. Level 3 Inputs - Valuation is generated from model-based techniques that use significant assumptions not observable in the market and are used only to the extent that observable inputs are not available.  These unobservable assumptions reflect the Company’s own estimates of assumptions that market participants would use in pricing the asset or liability.  Valuation techniques include use of option pricing models, discounted cash flow models and similar techniques. There were no transfers between levels of the fair value hierarchy for the fiscal years ended September 30, 2020 or 2019. Debt Securities Available for Sale and Held to Maturity. Debt securities available for sale are recorded at fair value on a recurring basis and debt securities held to maturity are carried at amortized cost. The fair values of available for sale debt securities are determined by obtaining quoted prices on nationally recognized securities exchanges (Level 1 inputs), or valuation based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active and model‑based valuation techniques for which significant assumptions are observable in the market (Level 2 inputs). The Company considers these valuations supplied by a third-party provider which utilizes several sources for valuing fixed-income securities. These sources include Interactive Data Corporation, Reuters, Standard and Poor’s, Bloomberg Financial Markets, Street Software Technology and the third‑party provider’s own matrix and desk pricing.  The Company, no less than annually, reviews the third-party provider's methods and source’s methodology for reasonableness and to ensure an understanding of inputs utilized in determining fair value.  Sources utilized by the third-party provider include but are not limited to pricing models that vary based on asset class and include available trade, bid, and other market information.  This methodology includes but is not limited to broker quotes, proprietary models, descriptive terms and conditions databases, as well as extensive quality control programs. Monthly, the Company receives and compares prices provided by multiple securities dealers and pricing providers to validate the accuracy and reasonableness of prices received from the third-party provider; and our Investment Committee reviews mark-to- market changes in the securities portfolio for reasonableness. Equity Securities. Marketable equity securities and certain non-marketable equity securities are recorded at fair value on a recurring basis. The fair values of marketable equity securities are determined by obtaining quoted prices on nationally recognized securities exchanges (Level 1 inputs). 154       The following table summarizes the fair values of debt securities available for sale and equity securities as they are measured at fair value on a recurring basis. (Dollars in Thousands) Debt securities AFS SBA securities Obligations of states and political subdivisions Non-bank qualified obligations of states and political subdivisions Asset-backed securities Mortgage-backed securities Total debt securities AFS Common equities and mutual funds(1) Non-marketable equity securities(2) Fair Value At September 30, 2020 Total Level 1 Level 2 Level 3 $ 164,955 $ — $ 164,955 $ 841 323,774 324,925 453,607 — — — — 841 323,774 324,925 453,607 $ 1,268,102 $ — $ 1,268,102 $ $ $ 2,969 $ 2,969 $ 2,784 $ — $ — $ — $ — — — — — — — — (1) Equity securities at fair value are included within other assets on the consolidated statement of financial condition at September 30, 2020 and September 30, 2019. (2) Consists of certain non-marketable equity securities that are measured at fair value using net asset value ("NAV") per share (or its equivalent) as a practical expedient and are excluded from the fair value hierarchy. (Dollars in Thousands) Debt securities AFS SBA securities Obligations of states and political subdivisions Non-bank qualified obligations of states and political subdivisions Asset-backed securities Mortgage-backed securities Total debt securities AFS Common equities and mutual funds(1) Non-marketable equity securities(2) Fair Value At September 30, 2019 Total Level 1 Level 2 Level 3 $ 185,982 $ — $ 185,982 $ 874 400,557 302,534 382,546 — — — — 874 400,557 302,534 382,546 $ 1,272,493 $ — $ 1,272,493 $ $ $ 2,606 $ 2,606 $ 1,669 $ — $ — $ — $ — — — — — — — — (1) Equity securities at fair value are included within other assets on the consolidated statement of financial condition at September 30, 2020 and September 30, 2019. (2) Consists of certain non-marketable equity securities that are measured at fair value using net asset value ("NAV") per share (or its equivalent) as a practical expedient and are excluded from the fair value hierarchy. Foreclosed Real Estate and Repossessed Assets. Real estate properties and repossessed assets are initially recorded at the fair value less selling costs at the date of foreclosure, establishing a new cost basis.  The carrying amount represents the lower of the new cost basis or the fair value less selling costs of foreclosed assets that were measured at fair value subsequent to their initial classification as foreclosed assets. Loans and Leases. The Company does not record loans and leases at fair value on a recurring basis. However, if a loan or lease is considered impaired, an allowance for loan and lease losses is established. Once a loan or lease is identified as individually impaired, management measures impairment in accordance with ASC 310, Receivables. See Note 5. Loans and Leases, Net for further information. 155     The following table summarizes the assets of the Company that are measured at fair value in the Consolidated Statements of Financial Condition on a non-recurring basis: (Dollars in Thousands) Impaired loans and leases, net Commercial finance Total National Lending Commercial real estate and operating Total Community Banking Total impaired loans and leases, net Foreclosed assets, net Total (Dollars in Thousands) Impaired loans and leases, net Commercial finance Total National Lending Total impaired loans and leases, net Foreclosed assets, net Total Fair Value At September 30, 2020 Total Level 1 Level 2 Level 3 $ 9,240 $ — $ — $ 9,240 20 20 9,260 9,957 — — — — — — — — — — 9,240 9,240 20 20 9,260 9,957 $ 19,217 $ — $ — $ 19,217 Fair Value At September 30, 2019 Total Level 1 Level 2 Level 3 $ 8,707 $ — $ — $ 8,707 8,707 29,494 — — — — — — 8,707 8,707 8,707 29,494 $ 38,201 $ — $ — $ 38,201 Quantitative Information About Level 3 Fair Value Measurements (Dollars in Thousands) Fair Value at September 30, 2020 Fair Value at September 30, 2019 Valuation Technique Impaired loans and leases, net $ 9,260 8,707 Unobservable Input Range of Inputs Appraised values(1) 4% - 10% 29,494 Foreclosed assets, net (1) The Company generally relies on external appraisers to develop this information. Management reduced the appraised value by estimated selling costs and other inputs in a range of 4% to 30%. Appraised values(1) 4% - 30% 9,957 $ Market approach Market approach The following tables disclose the Company’s estimated fair value amounts of its financial instruments at the dates set forth below. It is management’s belief that the fair values presented below are reasonable based on the valuation techniques and data available to the Company as of September  30, 2020 and 2019, as more fully described below.  The operations of the Company are managed from a going concern basis and not a liquidation basis. As a result, the ultimate value realized for the financial instruments presented could be substantially different when actually recognized over time through the normal course of operations. Additionally, a substantial portion of the Company’s inherent value is the Bank’s capitalization and franchise value. Neither of these components have been given consideration in the presentation of fair values below. 156     The following presents the carrying amount and estimated fair value of the financial instruments held by the Company: (Dollars in Thousands) Financial assets September 30, 2020 Carrying Amount Estimated Fair Value Level 1 Level 2 Level 3 Cash and cash equivalents $ 427,367 $ 427,367 $ 427,367 $ — $ Debt securities available for sale 1,268,102 1,268,102 Debt securities held to maturity Common equities and mutual funds(1) Non-marketable equity securities(1)(2) Loans held for sale 92,610 2,969 14,784 93,745 2,969 14,784 183,577 183,577 Loans and leases receivable 3,314,140 3,307,037 — 1,268,102 — 93,745 2,969 — — — — — 16,628 12,000 183,577 27,138 — — 3,307,037 Federal Reserve Bank and Federal Home Loan Bank stocks Accrued interest receivable Financial liabilities Deposits Overnight federal funds purchased Federal Home Loan Bank advances 27,138 16,628 27,138 16,628 4,979,200 4,980,073 4,705,028 275,045 — — — — — — — — — 100,185 Other short- and long-term borrowings 98,224 100,185 Accrued interest payable 1,923 1,923 1,923 — (1) Equity securities at fair value are included within other assets on the consolidated statement of financial condition at September 30, 2020 and 2019. (2) Includes certain non-marketable equity securities that are measured at fair value using NAV per share (or its equivalent) as a practical expedient and are excluded from the fair value hierarchy. (Dollars in Thousands) Financial assets September 30, 2019 Carrying Amount Estimated Fair Value Level 1 Level 2 Level 3 Cash and cash equivalents $ 126,545 $ 126,545 $ 126,545 $ — $ Debt securities available for sale 1,272,493 1,272,493 Debt securities held to maturity Common equities and mutual funds(1) Non-marketable equity securities(1)(2) Loans held for sale Loans and leases receivable Federal Home Loan Bank stock Accrued interest receivable Financial liabilities Deposits 134,764 133,470 2,606 8,169 2,606 8,169 148,777 148,777 3,651,413 3,622,597 30,916 20,400 30,916 20,400 — — 1,272,493 133,470 2,606 — — — — 20,400 — 6,500 148,777 30,916 — — 3,622,597 4,337,005 4,338,510 2,920,516 1,417,994 Overnight federal funds purchased 642,000 642,000 642,000 — Federal Home Loan Bank advances Other short- and long-term borrowings 110,000 110,691 109,857 113,876 — — 110,691 113,876 Accrued interest payable 9,414 9,414 9,414 — (1) Equity securities at fair value are included within other assets on the consolidated statement of financial condition at September 30, 2020 and 2019. (2) Includes certain non-marketable equity securities that are measured at fair value using NAV per share (or its equivalent) as a practical expedient and are excluded from the fair value hierarchy. 157 — — — — — — — — — — — — — — — — — — — — — — — — — — The following sets forth the methods and assumptions used in determining the fair value estimates for the Company’s financial instruments at September 30, 2020 and 2019. CASH AND CASH EQUIVALENTS The carrying amount of cash and short-term investments is assumed to approximate the fair value. DEBT SECURITIES AVAILABLE FOR SALE AND EQUITY SECURITIES Debt securities available for sale and equity securities are recorded at fair value on a recurring basis. Fair values for these investment securities are based on obtaining quoted prices on nationally recognized securities exchanges, or matrix pricing, which is a mathematical technique widely used in the industry to value debt securities without relying exclusively on quoted prices for the specific securities, but rather by relying on the securities’ relationship to other benchmark quoted securities. Non-marketable equity securities are measured at fair value using NAV per share (or its equivalent) as a practical expedient. LOANS HELD FOR SALE The carrying amount of loans held for sale is assumed to approximate the fair value. LOANS AND LEASES, NET The fair values of loans and leases were estimated using an exit price methodology. The exit price estimation of fair value is based on the present value of expected cash flows, which are based on the contractual terms of the loans, adjusted for prepayments and a discount rate based on the relative risk of the cash flows. Other considerations include the loan type, remaining life of the loan and credit risk. FEDERAL RESERVE BANK AND FEDERAL HOME LOAN BANK STOCKS The fair value of FRB and FHLB stock is assumed to approximate book value since the Company is only able to redeem this stock at par value. ACCRUED INTEREST RECEIVABLE The carrying amount of accrued interest receivable is assumed to approximate the fair value. DEPOSITS The carrying values of noninterest-bearing checking deposits, interest-bearing checking deposits, savings, money markets, and wholesale non-maturing deposits are assumed to approximate fair value since deposits are immediately withdrawable without penalty. The fair value of time certificate deposits and wholesale certificate of deposits are estimated using a discounted cash flows calculation that applies the FHLB Des Moines curve to aggregated expected maturities of time deposits. In accordance with Subtopic 825-10, Financial Instruments, no value has been assigned to the Company’s long-term relationships with its deposit customers (core value of deposits intangible) as such intangibles are not financial instruments as defined under Subtopic 825-10. OVERNIGHT FEDERAL FUNDS PURCHASED The carrying amount of federal funds purchased is assumed to approximate the fair value. FEDERAL HOME LOAN BANK ADVANCES The fair value of such advances was estimated by discounting the expected future cash flows using current interest rates for advances with similar terms and remaining maturities. SECURITIES SOLD UNDER AGREEMENTS TO REPURCHASE, SUBORDINATED DEBENTURES AND OTHER BORROWINGS The fair value of these instruments was estimated by discounting the expected future cash flows using derived interest rates approximating market over the contractual maturity of such borrowings. ACCRUED INTEREST PAYABLE The carrying amount of accrued interest payable is assumed to approximate the fair value. 158   LIMITATIONS Fair value estimates are made at a specific point in time and are based on relevant market information about the financial instrument.  Additionally, fair value estimates are based on existing on- and off-balance sheet financial instruments without attempting to estimate the value of anticipated future business, customer relationships and the value of assets and liabilities that are not considered financial instruments.  These estimates do not reflect any premium or discount that could result from offering the Company’s entire holdings of a particular financial instrument for sale at one time.  Furthermore, since no market exists for certain of the Company’s financial instruments, fair value estimates may be based on judgments regarding future expected loss experience, current economic conditions, risk characteristics of various financial instruments and other factors. These estimates are subjective in nature and involve uncertainties and matters of significant judgment and therefore cannot be determined with a high level of precision.  Changes in assumptions as well as tax considerations could significantly affect the estimates.  Accordingly, based on the limitations described above, the aggregate fair value estimates are not intended to represent the underlying value of the Company, on either a going concern or a liquidation basis. NOTE 26.  SUBSEQUENT EVENTS Management has evaluated subsequent events that occurred after September 30, 2020. During this period, up to the filing date of this Annual Report on Form 10-K, management identified the following subsequent event: • On November 24, 2020, W. David Tull, a member of the Boards of Directors of the Company and the Bank, notified the Company and the Bank of his resignation from the Boards of Directors of the Company and the Bank effective November 24, 2020. • On November 18, 2020, the Company sold an additional $129.8  million of the retained Community Bank loan portfolio to Central Bank. The sale did not result in any material gain to the Company. The loans included in the sale were classified as held for sale at September 30, 2020. • On November 13, 2020, Michael K. Goik, Executive Vice President and Group Head of the Commercial Finance division of the Bank, notified the Bank of his decision to resign from the Bank effective on or before December 13, 2020. Mr. Goik’s resignation was not due to a dispute or disagreement with the Bank or the Company. Upon the effectiveness of his resignation, Mr. Goik’s duties will be assumed by Brett L. Pharr, Co- President and Chief Operating Officer of the Bank. Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure None. Item 9A. Controls and Procedures (a) Evaluation of Disclosure Controls and Procedures. Management, under the direction of its Chief Executive Officer and Chief Financial Officer, is responsible for maintaining disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “1934 Act”) that are designed to ensure that information required to be disclosed in reports filed or submitted under the 1934 Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and that such information is accumulated and communicated to management, including the Company’s Chief Executive Officer and Chief Financial Officer, to allow timely decisions regarding required disclosures. In connection with the preparation of this Annual Report on Form 10-K, management evaluated the Company’s disclosure controls and procedures. The evaluation was performed under the direction of the Company’s Chief Executive Officer and Chief Financial Officer to determine the effectiveness, as of September  30, 2020, of the design and operation of the Company’s disclosure controls and procedures. Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that, at September  30, 2020,  the Company’s disclosure controls and procedures were effective in timely alerting them to material information relating to the Company required to be included in the Company’s periodic SEC filings. 159   As previously disclosed in the Company's Annual Report on Form 10-K for the fiscal year ended September 30, 2019, the Company identified a material weakness in the control environment of the Crestmark division. The material weakness resulted from the aggregation of control deficiencies at the Crestmark division relating to Information Technology ("IT") system access, program change controls and review procedures related to new loan accounts and client record maintenance changes. The aggregation of these deficiencies did not result in a material misstatement to the Company's Consolidated Financial Statements. (b) Remediation for Reported Material Weakness. The Company worked through its remediation plan throughout fiscal year 2020 and was able to fully implement it during the fiscal fourth quarter ended September 30, 2020 to address the material weakness described above with respect to the internal controls environment of the Crestmark division. The remediation plan included re-evaluating IT governance and controls, updating procedures related to access management, and training IT personnel. (c) Management’s Annual Report on Internal Control over Financial Reporting. The Company’s management is responsible for establishing and maintaining effective internal control over financial reporting.  The Company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with GAAP. The Company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with GAAP, and that receipts and expenditures of the Company are being made only in accordance with authorizations of the Company’s management and directors; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company assets that could have a material effect on the financial statements.  Management assessed the effectiveness of the Company’s internal control over financial reporting as of September 30, 2020, based on the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in “Internal Control Integrated Framework (2013).” Based on this assessment, our management concluded that our internal control over financial reporting was effective as of September 30, 2020. The effectiveness of the Company’s internal control over financial reporting as of September  30, 2020, has been audited by Crowe LLP, the independent registered public accounting firm that also has audited the Company’s Consolidated Financial Statements included in this Annual Report on Form 10-K. Crowe LLP’s attestation report on the Company’s internal controls over financial reporting appears below. (d) Changes in Internal Control over Financial Reporting. Except as disclosed above, there were no changes in the Company's internal control over financial reporting that occurred during the fiscal fourth quarter ended September 30, 2020 that have materially affected, or are reasonably likely to materially affect, the Company's internal control over financial reporting. (e) Inherent Limitations on the Effectiveness of Controls. Any control system, no matter how well designed and operated, can provide only reasonable (not absolute) assurance that its objectives will be met. Furthermore, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in a cost-effective control system, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, within the Company have been detected. 160   Item 9B. Other Information On November 30, 2020, the Company and the Bank entered into employment agreements (collectively, the “Employment Agreements”) with Bradley C. Hanson, Chief Executive Officer and President of the Company and Chief Executive Officer and Co-President of and the Bank, and Glen W. Herrick, Executive Vice President and Chief Financial Officer of the Company and the Bank (each, an “Executive Officer” and collectively, the “Executive Officers”). The Employment Agreements are effective as of October 1, 2020. The Employment Agreements supersede and replace the prior employment agreements between the Executive Officers and the Bank each dated as of October 1, 2016 (collectively, the “Prior Employment Agreements”). The terms of the Employment Agreements commenced on October 1, 2020 and continue until the applicable Executive Officer’s employment is terminated as provided in the applicable Employment Agreement. Mr. Hanson’s Employment Agreement entitles him to the payment of an annual base salary of $841,500, and Mr. Herrick’s Employment Agreement entitles him to the payment of an annual base salary of $474,300, in each case subject to increase at any time and subject to decrease after September 30, 2021 if and in a manner proportionate to any decrease in base salary the Company in its discretion implements for other executive officers of the Company. As of November 2, 2020, Mr. Hanson’s annual base salary has been so increased to $866,745, and Mr. Herrick’s annual base salary has been so increased to $488,520. The Employment Agreements also provide for performance-based annual incentive compensation opportunities under the Company’s Annual Incentive Plan (“AIP”) having target payouts of 100% of base salary in the case of Mr. Hanson and 75% of base salary in the case of Mr. Herrick, in each case payable in cash unless otherwise determined by the Compensation Committee (the “Compensation Committee”) of the Company’s Board of Directors. The Employment Agreements also provide for long-term incentive award opportunities under the Company’s 2002 Omnibus Incentive Plan (“LTIP”) based on the achievement of performance goals and/or service vesting requirements specified in the applicable award agreements and having target opportunities of 200% of base salary in the case of Mr. Hanson and 125% of base salary in the case of Mr. Herrick, in each case with performance or vesting periods spanning three years. Such long-term incentive award opportunities will be payable in cash or shares of the Company’s common stock or a combination thereof as provided in the applicable award agreement. Under the Employment Agreements, the Executive Officers are eligible to participate in all Company-sponsored employee benefit plans and programs available to executive level employees at the Bank during the term of the Employment Agreements, subject to all eligibility requirements and rules applicable to such plans and programs. Each Executive Officer is also entitled to reimbursement of all reasonable, out-of-pocket business expenses incurred in the performance of such Executive Officer’s duties on behalf of the Company. In the event an Executive Officer’s employment is terminated due to his death or Disability (as defined in the Employment Agreements), such Executive Officer (or his beneficiaries, as the case may be) will be entitled to receive (i) his base salary through the termination date, (ii) any business expenses due and payable, (iii) any accrued but unpaid compensation under the AIP due to such Executive Officer for any completed fiscal year and (iv) any vested benefits in such Executive Officer’s account through the Bank’s 401(k) retirement plan (the “Accrued Amounts”). In addition, such Executive Officer will be entitled to continued vesting of his Performance-Based Restricted Stock Awards (as defined in the Prior Employment Agreements) and prorated compensation under the AIP and prorated awards under the LTIP as determined by the Compensation Committee based upon the number of months of employment during the applicable performance period completed by such Executive Officer prior to termination. In the event an Executive Officer’s employment is terminated by the Bank for Cause (as defined in the Employment Agreements) or by such Executive Officer without Good Reason (as defined in the Employment Agreements), such Executive Officer will be entitled to the Accrued Amounts but will not be entitled to any other payments or benefits following the termination date. 161 Subject to the execution of a release of claims the Executive Officer may have against the Company and continued compliance with the surviving provisions of the Employment Agreements, in the event an Executive Officer’s employment is terminated by the Bank without Cause or such Executive Officer resigns for Good Reason, such Executive Officer will be entitled to the Accrued Amounts and eligible for the following severance package (the “Severance Package”): (i) a severance payment equal to the sum of two times such Executive Officer’s base salary (as in effect as of the termination date), (ii) an amount equal to two times the compensation under the AIP such Executive Officer would have earned for the measurement period in which the termination date occurs based on achievement of the applicable performance goals for such measurement period (the “AIP Bonus Payment”), payable in cash, stock or a combination thereof, notwithstanding any service requirement, (iii) except with respect to the AIP Bonus Payment, vesting of all unvested stock options and stock appreciation rights granted by the Company to such Executive Officer, including such Executive Officer’s Performance-Based Restricted Stock Award, (iv) except with respect to the AIP Bonus Payment, (a) accelerated vesting of any outstanding pre-October 1, 2020 LTIP awards, and (b) pro-rata vesting of post-September 30, 2020 LTIP awards with performance periods that have at least 6 months of completion prior to the termination date, in each case other than stock options and stock appreciation rights that were granted by the Company to such Executive Officer, and (v) a lump sum cash payment of an amount equal to 24 times the monthly premium required to be paid by such Executive Officer to continue such Executive Officer’s group health care coverage under the Company’s group health plan following such Executive Officer’s termination date under the applicable provisions of the Consolidated Omnibus Budget Reconciliation Act (“COBRA”), based upon the Company’s monthly COBRA premium in effect as of the termination date, less applicable withholdings. Subject to the execution of a release of claims the Executive Officer may have against the Company and continued compliance with the surviving provisions of the Employment Agreements, in the event an Executive Officer’s employment is terminated by the Company without Cause or by such Executive Officer for Good Reason within 90 days prior to or within 24 months following the consummation of a Change of Control, such Executive Officer will be eligible to receive the Severance Package, and any and all then unvested AIP and LTIP awards granted to such Executive Officer by the Company will immediately vest and be paid at the greater of target level of performance or actual level of performance (if actual level of performance is then determinable) on the termination date. If an Executive Officer has a termination of employment under the Employment Agreement for any reason other than for Cause after satisfying the requirements for Retirement (as defined below), and such Executive Officer is not otherwise eligible for the Severance Package, if the termination date occurs on or after 6 months following commencement of the Company’s fiscal year, such Executive Officer is entitled to receive, except as otherwise provided in an applicable award agreement, the AIP and the LTIP awards, if any, that such Executive Officer would have earned for the measurement/performance periods in which the termination date occurs based on achievement of the applicable performance goals for such measurement/performance periods as determined at the end of the respective measurement/performance period, payable in cash, stock or a combination thereof, notwithstanding any service requirement. Such Executive Officer will also receive continued vesting of such Executive Officer’s Performance-Based Restricted Stock Award. For purposes of the Employment Agreements, “Retirement” means retirement from employment with the Company or an entity within the Company and its subsidiaries and affiliates as an employee, director, director emeritus or advisory director thereof, where either (i) such Executive Officer has reached the age of 65 or (ii) the sum of such Executive Officer’s age and length of service (as an employee, director, director emeritus or advisory director) is greater than or equal to 70. The Employment Agreements provide for suspension or termination of the Company’s obligations under the Employment Agreements in connection with certain regulatory actions and provide for clawback of compensation paid to the Executive Officers under certain circumstances. In addition, the Employment Agreements provide for a 24-month non-solicitation period (covering both employees and business relationships) and a 24-month non-compete requirement in addition to other restrictive covenants. 162 Report of Independent Registered Public Accounting Firm Stockholders and the Board of Directors of Meta Financial Group, Inc. Sioux Falls, South Dakota Opinion on Internal Control over Financial Reporting We have audited Meta Financial Group, Inc. and Subsidiaries’ (the “Company”) internal control over financial reporting as of September 30, 2020, based on criteria established in Internal Control – Integrated Framework: (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of September 30, 2020, based on criteria established in Internal Control – Integrated Framework: (2013) issued by COSO. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the consolidated statements of financial condition of the Company as of September 30, 2020 and 2019, the related consolidated statements of operations, comprehensive income, changes in stockholders’ equity, and cash flows for the years ended September 30, 2020 and 2019, and the related notes (collectively referred to as the "financial statements") and our report dated November 30, 2020 expressed an unqualified opinion. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying 2020 Management’s Assessment of Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. 163 Definition and Limitations of Internal Control Over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Grand Rapids, Michigan November 30, 2020 /s/ Crowe LLP 164       PART III Item 10. Directors, Executive Officers and Corporate Governance Directors Information concerning directors of the Company required by this item will be included under the captions “Election of Directors,” “Communicating with Our Directors,” "Meetings and Committees" and “Stockholder Proposals For The Fiscal Year 2021 Annual Meeting” in the Company’s definitive Proxy Statement for the Annual Meeting of Stockholders to be held on February 23, 2021 (the “2020 Proxy Statement”), a copy of which will be filed not later than 120 days after September 30, 2020, and is incorporated herein by reference. Executive Officers Information concerning the executive officers of the Company required by this item will be included under the captions “Executive Officers” and “Election of Directors” in the 2020 Proxy Statement and is incorporated herein by reference. Compliance with Section 16(a) Information, if applicable, required by this item regarding compliance with Section 16(a) of the Exchange Act will be included under the caption “Delinquent Section 16(a) Reports” in the Company’s 2020 Proxy Statement and is incorporated herein by reference. Audit Committee Financial Expert Information regarding the audit committee of the Company’s Board of Directors will be included under the captions “Meetings and Committees” and “Election of Directors” in the Company’s 2020 Proxy Statement and is incorporated herein by reference. Code of Ethics Information regarding the Company’s Code of Ethics will be included under the caption “Corporate Governance” in the Company’s 2020 Proxy Statement and is incorporated herein by reference. Item 11. Executive Compensation Information concerning executive and director compensation will be included under the captions “Compensation of Directors” and “Executive Compensation” in the Company’s 2020 Proxy Statement and is incorporated herein by reference. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters (a)           Security Ownership of Certain Beneficial Owners and Management The information required by this item will be included under the caption “Stock Ownership” in the Company’s 2020 Proxy Statement and is incorporated herein by reference. (b)           Changes in Control Management of the Company knows of no arrangements, including any pledge by any persons of securities of the Company, the operation of which may, at a subsequent date, result in a change in control of the Registrant. 165                 (c)           Equity Compensation Plan Information The Company maintains the 2002 Omnibus Incentive Plan for purposes of issuing stock-based compensation to employees and directors. The plan was amended and restated effective November 24, 2014 and currently authorizes 4,800,000 shares to be issued under the plan. The Company also has unexercised options outstanding under a previous stock option plan. The following table provides information about the Company’s common stock that may be issued under the Company’s omnibus incentive plans. Number of securities to be issued upon exercise of outstanding options, warrants and rights Weighted-average exercise price of outstanding options, warrants and rights Number of securities remaining available for future issuance under equity compensation plan excluding securities reflected in (a) — $ — — — 1,499,732 — Plan Category Equity compensation plans approved by stockholders Equity compensation plans not approved by stockholders Item 13. Certain Relationships and Related Transactions, and Director Independence The information required by this item will be included under the captions “Election of Directors,” “Meetings and Committees” and “Related Person Transactions” in the Company’s 2020 Proxy Statement and is incorporated herein by reference. Item 14. Principal Accountant Fees and Services The information required by this item will be included under the caption “Ratification of Appointment of Independent Registered Public Accounting Firm” in the Company’s 2020 Proxy Statement and is incorporated herein by reference. PART IV Item 15. Exhibits and Financial Statement Schedules The following is a list of documents filed as Part of this report: (a)           Financial Statements: The following financial statements are included under Part II, Item 8 of this Annual Report on Form 10-K: 1. 2. 3. 4. 5. 6. 7. Report of Independent Registered Public Accounting Firm. Consolidated Statements of Financial Condition as of September 30, 2020 and 2019. Consolidated Statements of Operations for the Fiscal Years Ended September 30, 2020, 2019 and 2018. Consolidated Statements of Comprehensive Income for the Fiscal Years ended September 30, 2020, 2019, and 2018. Consolidated Statements of Changes in Stockholders’ Equity for the Fiscal Years Ended September 30, 2020, 2019, and 2018. Consolidated Statements of Cash Flows for the Fiscal Years Ended September 30, 2020, 2019, and 2018. Notes to Consolidated Financial Statements. 166     (b)           Exhibits: Exhibit Number Description 3.1 3.2 4.1 4.2 4.3 4.4 4.5 *10.1 *10.2 *10.3 *10.4 *10.5 10.6 *10.7 *10.8 *10.9 *10.10 *10.11 Registrant’s Certificate of Incorporation, as amended, filed on August 8, 2018 as an exhibit to the Registrant’s Quarterly Report on Form 10-Q for the fiscal quarter ended June 30, 2018, is incorporated herein by reference. Registrant’s Second Amended and Restated By-laws, filed on June 24, 2020 as an exhibit to the Registrant’s Current Report on Form 8-K, is incorporated herein by reference. Description of the Securities of the Registrant filed on November 26, 2019 as an exhibit to the Registrant's Annual Report on Form 10-K for the fiscal year ended September 30, 2019, is incorporated herein by reference. Registrant’s Specimen Stock Certificate, filed on June 27, 2016 as an exhibit to the Registrant’s registration statement on Form S-3 (Commission File No. 333-212269), is incorporated herein by reference. Indenture, dated as of August 15, 2016, by and between the Registrant and U.S. Bank National Association, as trustee, filed on August 15, 2016 as an exhibit to the Registrant’s Current Report on Form 8-K, is incorporated herein by reference. First Supplemental Indenture, dated as of August 15, 2016, by and between the Registrant and U.S. Bank National Association, as trustee, filed on August 15, 2016 as an exhibit to the Registrant’s Current Report on Form 8-K, is incorporated herein by reference. Form of Global Note of the Registrant representing the 5.75% Fixed-to-Floating Rate Subordinated Notes due August 15, 2026, filed on August 15, 2016 as an exhibit to the Registrant’s Current Report on Form 8-K, is incorporated herein by reference. Registrant’s 1995 Stock Option and Incentive Plan, filed as an exhibit to the Registrant’s Annual Report on Form 10-KSB for the fiscal year ended September 30, 1996, is incorporated herein by reference. Performance-Based Restricted Stock Agreement between Meta and Bradley C. Hanson, dated as of November 16, 2016, filed on November 18, 2016 as an exhibit to the Registrant’s Current Report on Form 8-K, is incorporated herein by reference. Performance-Based Restricted Stock Agreement between Meta and Glen W. Herrick, dated as of December 2, 2016, filed on December 6, 2016 as an exhibit to the Registrant’s Current Report on Form 8-K, is incorporated herein by reference. Registrant’s Supplemental Employees’ Investment Plan, originally filed as an exhibit to the Registrant’s Annual Report on Form 10-KSB for the fiscal year ended September 30, 1994.  First amendment to such agreement, filed as an exhibit to the Registrant’s Annual Report on Form 10-K for the fiscal year ended September 30, 2008, is incorporated herein by reference. Registrant’s Amended and Restated 2002 Omnibus Incentive Plan, as amended, filed on January 24, 2018 as an exhibit to the Registrant’s Current Report on Form 8-K, is incorporated herein by reference. Investor Rights Agreement by and among Meta Financial Group, Inc., BEP IV LLC and BEP Investors, LLC, dated as of December 17, 2015, filed on December 17, 2015 as an exhibit to the Registrant’s Current Report on Form 8‑K, is incorporated herein by reference. Form of Meta Financial Group, Inc. 2002 Omnibus Incentive Plan Restricted Stock Agreement, filed on August 2, 2016 as an exhibit to the Registrant’s Quarterly Report on Form 10-Q, is incorporated herein by reference. Employment Agreement between MetaBank and Michael Goik, dated as of January 9, 2018, filed on April 20, 2018 as an exhibit to the Registrant's registration statement on Form S-4 (Commission File No. 333-223769), is incorporated herein by reference. Employment Agreement, effective as of October 1, 2020, among MetaBank, Meta Financial Group, Inc. and Bradley C. Hanson is filed herewith. Employment Agreement, effective as of October 1, 2020, among MetaBank, Meta Financial Group, Inc. and Glen W. Herrick is filed herewith. Form of Performance Share Unit Award Agreement is filed herewith. *10.12 Form of Performance-Based Restricted Stock Award Agreement is filed herewith. 21 23.1 23.2 Subsidiaries of the Registrant is filed herewith. Consent of Independent Registered Public Accounting Firm of Crowe LLP is filed herewith. Consent of Independent Registered Public Accounting Firm of KPMG LLP is filed herewith. 167   31.1 31.2 32.1 32.2 101 Certification of Principal Executive Officer pursuant to Section 302 of the Sarbanes‑Oxley Act of 2002 is filed herewith. Certification of Principal Financial Officer pursuant to Section 302 of the Sarbanes‑Oxley Act of 2002 is filed herewith. Certification of the CEO pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 is filed herewith. Certification of the CFO pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 is filed herewith. Interactive data files formatted in Inline eXtensible Business Reporting Language - pursuant to Rule 405 of Regulation S-T: (i) Consolidated Statements of Financial Condition as of September 30, 2020 and September 30, 2019, (ii) the Consolidated Statements of Operations for the fiscal years ended September 30, 2020, 2019, and 2018, (iii) the Consolidated Statements of Comprehensive Income for the fiscal years ended September 30, 2020, 2019, and 2018, (iv) the Consolidated Statements of Changes in Stockholders’ Equity for the fiscal years ended September 30, 2020, 2019, and 2018, (v) the Consolidated Statements of Cash Flows for the fiscal years ended September 30, 2020, 2019, and 2018 and (vi) the Notes to the Consolidated Financial Statements for the fiscal years ended September 30, 2020, 2019, and 2018. 104 Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101). * Management Contract or Compensatory Plan or Agreement (c)           Financial Statement Schedules: All financial statement schedules have been omitted as the information is not required under the related instructions or is inapplicable. Item 16. Form 10-K Summary None. 168 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES Date:  November 30, 2020 META FINANCIAL GROUP, INC. By: /s/ Bradley C. Hanson Bradley C. Hanson, President, Chief Executive Officer, and Director 169                   Pursuant to the requirements of the Securities Exchange Act of 1934, this Report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. By: /s/ Bradley C. Hanson Date:  November 30, 2020 Bradley C. Hanson, President, Chief Executive Officer, and Director (Principal Executive Officer) By: /s/ Douglas J. Hajek Douglas J. Hajek, Director By: /s/ Elizabeth G. Hoople Elizabeth G. Hoople, Director By: /s/ Michael R. Kramer Michael R. Kramer, Director By: /s/ Frederick V. Moore Frederick V. Moore, Director By: /s/ Becky S. Shulman Becky S. Shulman, Director By: /s/ Kendall E. Stork Kendall E. Stork, Director By: /s/ Glen W. Herrick Glen W. Herrick, Executive Vice President and Chief Financial Officer (Principal Financial Officer) By: /s/ Sonja A. Theisen Sonja A. Theisen, Senior Vice President and Chief Accounting Officer (Principal Accounting Officer) Date:  November 30, 2020 Date:  November 30, 2020 Date:  November 30, 2020 Date:  November 30, 2020 Date:  November 30, 2020 Date:  November 30, 2020 Date:  November 30, 2020 Date:  November 30, 2020 170                                                                                                                             

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