2020 ANNUAL REPORT Hilton La Romana, an All-Inclusive Resort VALUED SHAREHOLDERS: The COVID-19 pandemic brought about unparalleled challenges for the global travel industry in 2020. Following a strong start to the year, which included a return to positive RevPAR growth in the Yucatan Peninsula segment of +3.1% year-over-year for the first two months of the year, we, like many of our hospitality peers, quickly turned our focus towards the health and safety of our guests and employees, as well as preserving liquidity to mitigate the impact of the pandemic. With our resorts closed during the second quarter of 2020, we began working with our brand partners and outside experts on designing safety protocols to create a safe environment and protect our guests and associates at our resorts, resulting in our Playa Safe Stay protocols. Our dedication to providing a safe guest experience, along with actions taken to enhance our liquidity position and increase our direct bookings growth have positioned us for growth as tourism recovers from the pandemic. 2020 Financial performance highlights Despite significant disruption due to the COVID-19 pandemic, Playa generated $50.3 million of adjusted EBITDA during the first quarter, driven by the resurgence in demand in the Yucatan Peninsula. We estimate the pandemic negatively impacted Q1 Adjusted EBITDA by $21.3 million. Taken together, Playa was off to a great start on the path to achieving our 2020 EBITDA guidance of $160-175 million. After temporarily suspending operations at all of our resorts for the entire second quarter, we began to reopen our resorts in July, with a phased approach. We believe this was a prudent strategy as it allowed us to get a better understanding of consumer demand, aggregate our business for certain regions into fewer resorts (where possible) to achieve better capacity utilization, and to continue to enhance our safety protocols. With no COVID-19 testing travel restrictions in place, Mexico experienced the most rapid recovery in airlift out of any of our jurisdictions in which we have resorts, which led to higher occupancy rates than our other markets and positive Owned Resort EBITDA in the Yucatan Peninsula segment during the second half of 2020. The Dominican Republic and Jamaica experienced a slower recovery in demand than Mexico, but both segments reported a sequential improvement in Owned Resort EBITDA in the fourth quarter. Actions taken to enhance liquidity With operations temporarily suspended at our resorts during the second quarter and an uncertain recovery outlook, we took action to preserve cash, adjust the portfolio to better align with our strategy going forward, and position the Company to be able to endure a prolonged period of low demand. The austere measures were broad based in nature but also highly targeted to not negatively impact the guest experience or weaken our competitive position once demand increased and travel resumed. On the cost front, all associates had their compensation reduced for some portion of the year, we ceased all non-essential corporate travel, we reduced our marketing spending during the period of reduced demand, we deferred all non-critical capital expenditures planned for 2020 and we also reduced the size of our Board of Directors to decrease expenses. We sold two resorts in Jamaica during the second quarter for a total of $60 million to help enhance our liquidity and make further progress on increasing our percentage of branded hotels. During the fourth quarter, we announced the sale of a resort in Mexico that was not managed by Playa for $34.5 million. On the capital markets front, we drew down the remaining availability on our revolving credit facility in March, raised $224 million of debt and equity capital during the second quarter and amended our Credit Agreement to help navigate the financial environment. Continued progress on strategic imperatives Although the pandemic presented unprecedented challenges, Playa did not lose sight of our strategic goals and continued to make progress on them during 2020. Our belief from the beginning was that partnering with globally recognized lodging brands could drive higher direct bookings, better guest engagement and loyalty, and result in higher Average Daily Rates. During the second HYATT ZILARA & HYATT ZIVA CAP CANA half of 2020, over half of our bookings for Playa-managed rooms came through direct channels, as our other third-party channels were slower to recover from the pandemic. The significant investments we have made in our direct booking capabilities are paying off and are a material competitive advantage compared to other resort operators that are more reliant on third parties. Our mix of Hyatt and Hilton branded rooms also increased during 2020 as a result of our asset sales. Finally, our newly converted Hilton All-Inclusive resorts and the Hyatt Ziva and Zilara Cap Cana resorts are resonating with guests and we continue to expect these resorts to be meaningful drivers of EBITDA growth going forward. I am particularly proud of the tremendous reception the Hyatt Cap Cana has received, as the resort was able to capture the top slot in the TripAdvisor rankings during its first full year of operation, an indicator that the resort should be able to meet our return expectations. The past year brought about many unexpected challenges but our associates’ ability to adapt, improve and deliver an excellent guest experience is one of the most remarkable things I have ever seen in my career. I have never been prouder of the Playa team! Our guest feedback on the Playa Safe Stay protocols and hotel operations since reopening the resorts has been incredible, which has really helped set Playa apart from the competition. As we look ahead to 2021, we began the year with momentum from a successful holiday period carrying over on the bookings front into the new year. The announcement of new travel guidelines by the CDC in January disrupted our progress, but the impact was much shorter lived than feared, which is a testament to the growing base of pent up demand amongst our guests. The demand will likely grow as vaccination penetration increases and airlift continues to be added back. This is evidenced by our fourth quarter 2021 revenues on the books far exceeding our revenue on the books for the fourth quarter of both 2019 and 2020 at the same point in time during those respective years. Another area we look forward to sharing more information with you is our focus on corporate responsibility, led by our ESG Committee. The sustainability of our beautiful beach locales, the welfare of our local communities and the personal and professional growth of our associates is of the utmost importance to me and the entire Playa management team. Thank you for your confidence and support as we continue to reshape the all-inclusive industry. Sincerely, Bruce D. Wardinski Chairman and CEO OUR RESORTS MEXICO HYATT ZILARA CANCUN HYATT ZIVA CANCUN HYATT ZIVA LOS CABOS 310 Rooms | Adults-Only Cancun, Mexico 547 Rooms | All-Ages Cancun, Mexico 591 Rooms | All-Ages Los Cabos, Mexico HYATT ZIVA PUERTO VALLARTA 335 Rooms | All-Ages Puerto Vallarta, Mexico PANAMA JACK RESORTS CANCUN PANAMA JACK RESORTS PLAYA DEL CARMEN 458 Rooms | All-Ages Cancun, Mexico 287 Rooms | All-Ages Playa Del Carmen, Mexico JAMAICA HILTON PLAYA DEL CARMEN HYATT ZILARA ROSE HALL HYATT ZIVA ROSE HALL 524 Rooms | Adults-Only Playa Del Carmen, Mexico 344 Rooms | Adults-Only Montego Bay, Jamaica 276 Rooms | All-Ages Montego Bay, Jamaica JEWEL GRANDE MONTEGO BAY RESORT & SPA HILTON ROSE HALL RESORT & SPA 217 Rooms | All-Ages Montego Bay, Jamaica 495 Rooms | All-Ages Montego Bay, Jamaica JEWEL PARADISE COVE BEACH RESORT & SPA 225 Rooms | Adults-Only Runaway Bay, Jamaica JEWEL GRANDE RESORT & SPA PANAMA JACK RESORTS PLAYA DEL CARMEN HILTON LA ROMANA FAMILY RESORT DOMINICAN REPUBLIC HYATT ZILARA CAP CANA HYATT ZIVA CAP CANA SANCTUARY CAP CANA 375 Rooms | Adults-Only Cap Cana, Dominican Republic 375 Rooms | All-Ages Cap Cana, Dominican Republic 324 Rooms | Adults-Only Cap Cana, Dominican Republic OWNED BY PLAYA HOTELS & RESORTS, MANAGED BY A THIRD PARTY Dreams Palm Beach Dreams Punta Cana HILTON LA ROMANA HILTON LA ROMANA 356 Rooms | Adults-Only La Romana, Dominican Republic 418 Rooms | All-Ages La Romana, Dominican Republic We Are Playa Hotels & Resorts OUR BRANDS OPENINGS AND MILESTONES Hyatt Ziva Los Cabos & Hyatt Zilara Cancun Hyatt Ziva Puerto Vallarta Hyatt Ziva Cancun Management of Sanctuary Cap Cana DEC 2013 DEC 2014 JAN 2015 JUL 2015 NOV 2015 MAR 2017 OCT 2017 Hyatt Zilara & Hyatt Ziva Rose Hall Reposition The Grans & The Royal Playa Goes Public Sagicor Transaction Complete Began conversion of Hilton Playa del Carmen & Hilton La Romana Began to successfully reopen resorts post-COVID JAN 2018 JUN 2018 SEP 2018 NOV 2018 NOV 2019 JUL 2020 Panama Jack Resorts Grand Opening Hilton Alliance Announced Hyatt Zilara & Hyatt Ziva Cap Cana Grand Opening v4.5 ☒ ☐ UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ___________________________________________________ FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 _______________________________________________ For the fiscal year ended December 31, 2020 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. COMMISSION FILE NO. 001-38012 Playa Hotels & Resorts N.V. (Exact name of registrant as specified in its charter) (State or other jurisdiction of incorporation or organization) (IRS Employer Identification Number) The Netherlands 98-1346104 Nieuwezijds Voorburgwal 104 1012 SG Amsterdam, the Netherlands (Address of Principal Executive Offices) Not Applicable (Zip Code) + 31 20 571 12 02 (Registrant's Telephone Number, Including Area Code) Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Ordinary Shares, €0.10 par value Trading Symbol(s) PLYA Name of Each Exchange on Which Registered The Nasdaq Stock Market LLC Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☐ No ☒ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past ninety (90) days. Yes ☒ No ☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer Non-accelerated filer ☐ ☐ Accelerated filer Smaller reporting company Emerging growth company ☒ ☐ ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☒ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒ As of June 30, 2020, the aggregate market value of the registrant's ordinary shares, €0.10 par value, held by non-affiliates of the registrant was approximately $211.4 million (based upon the closing sale price of the registrant's ordinary shares on June 30, 2020 on the NASDAQ). As of February 26, 2021, there were 164,029,575 shares of the registrant’s ordinary shares, €0.10 par value, outstanding. DOCUMENTS INCORPORATED BY REFERENCE Part III of this Annual Report on Form 10-K incorporates by reference portions of the registrant's Proxy Statement for its 2021 annual general meeting of shareholders to be held on May 13, 2021. Playa Hotels & Resorts N.V. TABLE OF CONTENTS FISCAL YEAR ENDED DECEMBER 31, 2020 Item 1. Business Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Properties Item 3. Legal Proceedings Item 4. Mine Safety Disclosures PART I PART II Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Item 6. Selected Financial Data Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Financial Statements and Supplementary Data Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation PART III Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Principal Accountant Fees and Services PART IV Item 15. Exhibits and Financial Statement Schedule Item 16. Form 10-K Summary Signatures Page 7 14 34 35 35 36 36 37 38 60 61 113 113 114 115 115 115 115 115 116 119 120 2 FORWARD-LOOKING STATEMENTS This annual report contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements relate to expectations, beliefs, projections, future plans and strategies, anticipated events or trends and similar expressions concerning matters that are not historical facts. Forward-looking statements reflect our current views with respect to, among other things, our capital resources, portfolio performance, results of operations, liquidity and financial condition. Likewise, our consolidated financial statements and all of our statements regarding anticipated growth in our operations, anticipated market conditions, demographics and results of operations are forward-looking statements. In some cases, you can identify these forward-looking statements by the use of terminology such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “approximately,” “predicts,” “intends,” “plans,” “estimates,” “anticipates” or the negative version of these words or other comparable words or phrases. The forward-looking statements contained in this annual report reflect our current views about future events and are subject to numerous known and unknown risks, uncertainties, assumptions and changes in circumstances that may cause our actual results to differ significantly from those expressed in any forward-looking statement. Currently, some of the most significant factors that could cause actual outcomes to differ materially from our forward-looking statements are the adverse effects of the current coronavirus (COVID-19) pandemic on our financial condition, liquidity, results of operations and prospects, reductions in service by the airlines that service the locations where we own resorts, the short and longer-term demand for travel, the global economy and the local economies where we own resorts, and the financial markets. As a result of the COVID-19 pandemic, we temporarily suspended operations at all of our resorts from March 2020 until July 2020, and reopened all but one of them throughout the rest of 2020. The extent to which the COVID-19 pandemic will continue to impact us and consumer behavior will depend on future developments, which are highly uncertain and cannot be predicted with confidence, including the scope, severity and duration of the pandemic, continuing resurgences of the pandemic, the government actions taken to contain the pandemic or mitigate its impact, the speed, effectiveness and distribution of vaccines and treatment therapies, and the direct and indirect economic effects of the pandemic and containment measures, including the magnitude of its impact on unemployment rates and consumer discretionary spending, among others. The following factors, among others, could cause actual results and future events to differ materially from those set forth or contemplated in the forward-looking statements: • • • • • • • • • • • • • general economic uncertainty and the effect of general economic conditions on the lodging industry in particular; the popularity of the all-inclusive resort model, particularly in the luxury segment of the resort market; changes in economic, social or political conditions in the regions we operate, including changes in perception of public- safety and changes in the supply of rooms from competing resorts; the success and continuation of our relationships with Hyatt Hotels Corporation (“Hyatt”) and Hilton Worldwide Holdings, Inc. (“Hilton”); the volatility of currency exchange rates; the success of our branding or rebranding initiatives with our current portfolio and resorts that may be acquired in the future; our failure to successfully complete acquisition, expansion, repair and renovation projects in the timeframes and at the costs and returns anticipated; changes we may make in timing and scope of our development and renovation projects; significant increases in construction and development costs; significant increases in utilities costs; our ability to obtain and maintain financing arrangements on attractive terms or at all; our ability to obtain and maintain ample liquidity to fund operations and service debt; the impact of and changes in governmental regulations or the enforcement thereof, tax laws and rates, accounting guidance and similar matters in regions in which we operate; 3 • • • • • • • • the ability of our guests to reach our resorts given government mandated travel restrictions, as well as the demand for our resorts resulting from government mandated safety protocols and health concerns; the effectiveness of our internal controls and our corporate policies and procedures and the success and timing of the remediation efforts for the material weakness that we identified in our internal control over financial reporting; changes in personnel and availability of qualified personnel; environmental uncertainties and risks related to adverse weather conditions and natural disasters; outbreak of widespread contagious diseases other than COVID-19; dependence on third parties to provide Internet, telecommunications and network connectivity to our data centers; the volatility of the market price and liquidity of our ordinary shares and other of our securities; and the increasingly competitive environment in which we operate. While forward-looking statements reflect our good faith beliefs, they are not guarantees of future performance. The Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions or factors, new information, data or methods, future events or other changes after the date of this annual report, except as required by applicable law. You should not place undue reliance on any forward-looking statements, which are based only on information currently available to us (or to third parties making the forward-looking statements). Unless the context requires otherwise, in this annual report, we use the terms “the Company,” “Playa,” “our company,” “we,” “us,” “our” and similar references to refer to Playa Hotels & Resorts N.V., a Dutch public limited liability company (naamloze vennootschap), and, where appropriate, its subsidiaries. Risk Factor Summary We are providing the following summary of the risk factors contained in this Annual Report on Form 10-K to enhance the readability and accessibility of our risk factor disclosures. We encourage our shareholders to carefully review the full risk factors contained in this Annual Report on Form 10-K in their entirety for additional information regarding the risks and uncertainties that could cause our actual results to vary materially from recent results or from our anticipated future results. • • The effects of the ongoing COVID-19 pandemic are having a significant material adverse effect on our business, results of operations, cash flows and financial condition and if the pandemic is long-lasting these effects could be severe. General economic uncertainty and weak demand in the lodging industry could have a material adverse effect on us. • We are exposed to significant risks related to the geographic concentration of our resorts, including weather-related emergencies such as hurricanes, which could have a material adverse effect on us. • • • • • Terrorist acts, armed conflict, civil unrest, criminal activity and threats thereof, and other international events impacting the security of travel or the perception of security of travel could adversely affect the demand for travel generally and demand for vacation packages at our resorts, which could have a material adverse effect on us. Our relationship with Hyatt may deteriorate and disputes between Hyatt and us may arise. The Hyatt relationship is important to our business and, if it deteriorates, the value of our portfolio could decline significantly, and it could have a material adverse effect on us. Our right of first offer in the Hyatt Strategic Alliance Agreement will expire on December 31, 2021 and certain provisions of our Hyatt franchise agreements impose certain restrictions on us, and such agreements are terminable under certain circumstances, any of which could have a material adverse effect on us. Our relationship with Hilton may deteriorate and disputes between Hilton and us may arise. The Hilton relationship is important to our business and, if it deteriorates, the value of our portfolio could decline significantly, and it could have a material adverse effect on us. Our right of first offer in the Hilton Strategic Alliance Agreement will expire on August 7, 2023, and could be terminated earlier by Hilton if we fail to meet certain development milestones, and certain provisions of our Hilton Strategic Alliance Agreement impose certain restrictions on us, any of which could have a material adverse effect on us. 4 • The success of four of our current resorts, as well as the eight Hilton all-inclusive resorts that we have committed to open under the Strategic Alliance Agreement, will depend substantially on the success of the Hilton all-inclusive resort brand. • We are exposed to fluctuations in currency exchange rates. • We rely on a third party, AMResorts, to manage two of our resorts and we can provide no assurance that AMResorts will manage these resorts successfully or that AMResorts will not be subject to conflicts harmful to our interests. • • • • • Our resort development, acquisition, expansion, repositioning and rebranding projects will be subject to timing, budgeting and other risks, which could have a material adverse effect on us. Climate change may adversely affect our business, which could materially and adversely affect us. Our insurance may not be adequate to cover our potential losses, liabilities and damages and we may not be able to secure insurance to cover all of our risks, which could have a material adverse effect on us. Labor shortages could restrict our ability to operate our properties or grow our business or result in increased labor costs that could adversely affect our results of operations and cash flows. A significant number of our employees are unionized, and if labor negotiations or work stoppages were to disrupt our operations, it could have a material adverse effect on us. • Many of our guests rely on a combination of scheduled commercial airline services and tour operator services for passenger connections, and price increases or service changes by airlines or tour operators could have a material adverse effect on us. • The ongoing need for capital expenditures at our resorts could have a material adverse effect on us, including our financial condition, liquidity and results of operations. • We have substantial debt outstanding currently and may incur additional debt in the future. The principal, premium, if any, and interest payment obligations of such debt may restrict our future operations and impair our ability to invest in our business. • • The agreements which govern our various debt obligations impose restrictions on our business and limit our ability to undertake certain actions. Our variable rate indebtedness is priced using a spread over the London Interbank Offered Rate (“LIBOR”) and subjects us to interest rate risk, which could cause our debt service obligations to increase significantly. • We may become subject to disputes or legal, regulatory or other proceedings that could involve significant expenditures by us, which could have a material adverse effect on us. • We have identified a material weakness in our internal control over financial reporting relating to taxes as of December 31, 2020 and 2019. As a result, we have an increased risk of a material misstatement in our consolidated financial statements, and our internal control over financial reporting was not effective as of such dates. • • • • • Some of the resorts in our portfolio located in Mexico were constructed and renovated without certain approvals. The authority granted to the Mexican government is plenary and we can give no assurance it will not exercise its authority to impose fines, remediation measures or close part or all of the related resort(s). The seasonality and cyclical nature of the lodging industry could have a material adverse effect on us. The increasing use of Internet travel intermediaries by consumers could have a material adverse effect on us. Cyber risk and the failure to maintain the integrity of internal or guest data could harm our reputation and result in a loss of business and/or subject us to costs, fines, investigations, enforcement actions or lawsuits. Information technology systems, software or website failures or interruptions could have a material adverse effect on our business or results of operations. • We could be exposed to liabilities under the FCPA and other anti-corruption laws and regulations, including non-U.S. laws, any of which could have a material adverse impact on us. • • Our existing resorts and resorts that we may acquire may contain or develop harmful mold that could lead to liability for adverse health effects and costs of remediating the problem, either of which could have a material adverse effect on us. Illiquidity of real estate investments could significantly impede our ability to sell resorts or otherwise respond to adverse changes in the performance of our resorts, which could have a material adverse effect on us. 5 • We could incur significant costs related to government regulation and litigation with respect to environmental matters, which could have a material adverse effect on us. • • • • The rights of our shareholders and the duties of our directors are governed by Dutch law, our Articles of Association and internal rules and policies adopted by our board of directors (the “Board”), and differ in some important respects from the rights of shareholders and the duties of members of a board of directors of a U.S. corporation. Each of Farallon Capital Management, L.L.C., Sagicor and Hyatt own a significant portion of our ordinary shares and have representation on our Board. Any of these investors may have interests that differ from those of other shareholders. Provisions of our Articles of Association or Dutch corporate law might deter or discourage acquisition bids for us that shareholders might consider to be favorable and prevent or frustrate any attempt to replace or remove our Board at the time of such acquisition bid. If, based on Mexican law, the accounting value of our ordinary shares is derived more than 50% from property in Mexico, it could result in the imposition of tax on a selling shareholder who is not eligible to claim benefits under the income tax treaty between Mexico and the United States or under any other favorable income tax treaty with Mexico. Explanatory Note On June 1, 2018, we completed a business combination with certain companies affiliated with Sagicor Group Jamaica Limited (collectively “Sagicor”) whereby Sagicor contributed to us a portfolio of all-inclusive resorts, developable land sites and certain intangible assets (collectively the “Sagicor Assets”). Previously, the resorts we acquired from Sagicor were managed by an external third-party but we assumed management of these resorts upon the closing of the transaction. Consideration for the Sagicor Assets consisted of 20,000,000 of our ordinary shares and $93.1 million in cash. Our financial statements and other financial information include the consolidation of the Sagicor Assets from June 2, 2018 to December 31, 2020. 6 Item 1. Business. Overview PART I Playa is a leading owner, operator and developer of all-inclusive resorts in prime beachfront locations in popular vacation destinations in Mexico and the Caribbean. As of December 31, 2020, we owned and/or managed a total portfolio consisting of 21 resorts (8,172 rooms) located in Mexico, Jamaica and the Dominican Republic. Playa’s strategy is to leverage its globally recognized brand partnerships in order to capitalize on the gap between the 14% U.S. brand-affiliated room supply in the regions in which we operate and the nearly 40% of visitors that come to these regions from the U.S. We believe that this strategy should position us to generate attractive returns for our shareholders and enhance the lives of our associates and the communities in which we operate. We believe that the resorts we own and manage are among the finest all-inclusive resorts in the markets they serve. We believe that our resorts have a competitive advantage due to their location, brand affiliations, extensive amenities, scale and design. Our portfolio is comprised of all-inclusive resorts that share some combination of the following characteristics: • • • • • • Prime beachfront locations; Globally recognized U.S. brand partners; Convenient air access from a number of North American and other international gateway markets; Strategic locations in popular vacation destinations in countries with strong government commitments to tourism; High quality physical condition; and Capacity for further revenues and earnings growth through incremental renovation or repositioning opportunities. Our all-inclusive resorts provide guests an attractive vacation experience that offers both compelling value and price certainty, while at the same time providing Playa more predictable revenue, expense and occupancy rates than traditional full-service hotel business models. Generally, all-inclusive guests book and pay further in advance, resulting in lower cancellation rates and incremental sales of upgrades, premium services and amenities not included in the all-inclusive package pricing. We have strategic relationships with both Hyatt Hotels Corporation (“Hyatt”) and Hilton Worldwide Holdings, Inc. (“Hilton”) , two of the preeminent globally recognized hotel brands. We believe that Hyatt’s and Hilton’s selection of Playa as its strategic partner in the development and management of all-inclusive resorts throughout the Caribbean, Mexico and Latin America provides us with unique advantages, including the following: • • • • • • • • • • • • • Access to worldwide reservation systems, global marketing scale, and over 135 million combined hotel loyalty members to drive revenue growth; Higher propensity for guests to book direct, which results in significantly improved returns over bookings from online tour operators; Lower customer acquisition costs, and higher net Average Daily Rates (ADRs); Higher net asset value for branded resorts affiliated with global franchisors; Brand partners are a second set of eyes, focused on maximizing returns; Immediate customer recognition for a new or converted resort; Exposure to new consumers, who may not be familiar with the all-inclusive model; Access to guests from different regions, creating a better segmentation mix, reducing the risk from an owner’s perspective; Stronger marketing and public relations presence; Branded resorts tend to reduce price sensitivity and encourage purchase decisions, resulting in higher revenues; Branded resorts, on average, have higher occupancy than non-branded resorts; Branded resorts have higher rates of group business; and Branded resorts have lower failure rates. 7 We have an exclusive agreement with Panama Jack International, Inc. (“Panama Jack”), a consumer products company that focuses on resort clothes and furnishings and sun care products, that provides us with the right to develop and own and/or manage all-inclusive resorts under the Panama Jack brand in certain regions. We currently own two resorts operated under the Panama Jack Brand. Other resorts in our portfolio operate under the Dreams, Jewel and Sanctuary brands. In the fourth quarter of 2019, we completed and opened our first ever ground-up development project, the 750-room Hyatt Ziva and Hyatt Zilara Cap Cana. We also completed significant renovation work at the 524-room Hilton Playa del Carmen All-Inclusive Resort, 356-room Hilton La Romana All-Inclusive Adult Resort and the 418-room Hilton La Romana All-Inclusive Family Resort during the fourth quarter of 2019 as part of the rebranding and conversion of those respective resorts. We consider each of our resorts to be an operating segment, none of which meets the threshold for a reportable segment. For further discussion about our operating segments and financial information about the geographic regions in which we operate, please see Segment Results in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations and Note 19 to the accompanying Consolidated Financial Statements. Impact of COVID-19 The COVID-19 pandemic and the public health measures that have been undertaken in response have had and continue to have a significant adverse impact on the global economy, the travel and hospitality industries and our business starting in the first quarter of 2020. Refer to Part II, Item 7. Management's Discussions and Analysis of Financial Condition and Results of Operations - Impact of COVID-19 Pandemic for a discussion of the impact COVID-19 is having on our business, results of operations and financial condition. Our Competitive Strengths We believe the following competitive strengths distinguish us from other owners, operators, developers and acquirers of all- inclusive resorts: • • • • • Premier Collection of All-Inclusive Resorts in Highly Desirable Locations. We believe that our portfolio represents a premier collection of all-inclusive resorts. Our award-winning resorts are located in prime beachfront locations in popular vacation destinations, including Cancún, Playa del Carmen, Puerto Vallarta and Los Cabos in Mexico, Punta Cana and La Romana in the Dominican Republic and Montego Bay in Jamaica. Guests may conveniently access our resorts from a number of North American and other international gateway markets. Diversified Portfolio of All-Inclusive Resorts. We currently offer our guests resorts located in four main geographic markets and across a range of price points, which we believe helps foster loyalty among our guests and drive repeat business. We operate resorts under seven distinct brands. Having multiple brands to offer owners and developers is essential to our ability to secure management agreements and attractive acquisitions since having a portfolio of brands mitigates the risks of brand-on-brand supply growth and subsequent cannibalization and expands our addressable market. Exclusive Focus on the All-Inclusive Model. We believe the all-inclusive resort model is increasing in popularity as more people come to appreciate the benefits of a high-quality vacation experience that offers value, ease of planning and a high degree of cost certainty. Because our guests have pre-purchased their vacation packages, we also have the opportunity to earn incremental revenue if our guests purchase upgrades, premium services and amenities that are not included in the all- inclusive package. Integrated and Scalable Operating Platform. We believe we have developed a scalable resort management platform designed to improve operating efficiency at the 18 resorts we currently manage. Our platform enables us to integrate additional resorts we may acquire, manage resorts owned by third-parties and potentially internalize the management of the two resorts we own but do not manage. Our platform also enables managers of each of our key functions, including sales, marketing and resort management, to observe, analyze, share and respond to trends throughout our portfolio. As a result, we are able to implement management initiatives on a real-time, portfolio-wide basis. Strategic Relationship with Hyatt to Develop All-Inclusive Resorts. Our strategic relationship with Hyatt under our Hyatt Strategic Alliance Agreement, as amended, provides us with a range of benefits, including the right to operate certain of our existing resorts under the Hyatt Ziva and Hyatt Zilara brands (the “Hyatt All-Inclusive Resort Brands”) in certain countries and, through December 31, 2021, certain rights with respect to the development and management of future Hyatt All-Inclusive Resort Brands resorts in Mexico, Costa Rica, the Dominican Republic, Jamaica and Panama (the “Market Area”). 8 The Hyatt Ziva brand is marketed as an all-inclusive resort brand for all-ages and the Hyatt Zilara brand is marketed as an all-inclusive resort brand for adults-only. We believe these brands are currently Hyatt’s primary vehicle for all-inclusive resort growth and demonstrate Hyatt’s commitment to the all-inclusive model. The Hyatt All-Inclusive Resort Brands have access to Hyatt’s low cost and high margin distribution channels, such as Hyatt guests using the World of Hyatt® guest loyalty program (which we understand had approximately 25 million members as of December 31, 2020), Hyatt’s reservation system, Hyatt's mobile application and website and Hyatt’s extensive group sales business. We believe that our strategic relationship with Hyatt and the increasing awareness of our all-inclusive resort brands among potential guests will enable us to increase the number of bookings made through lower cost sales channels, such as direct bookings through Hyatt and our company and resort websites. • • • • Strategic Relationship with Hilton to Develop All-Inclusive Resorts. Our strategic alliance with Hilton affords us with the opportunity to leverage our management expertise and obtain access to Hilton’s global portfolio of brands and over 112 million Hilton Honors members as of December 31, 2020. During 2018, we successfully converted two of our resorts into three Hilton all-inclusive resorts, with the potential to convert, develop or manage up to an additional eight resorts in certain locations in the Caribbean, Mexico, and South and Central America by 2025. Our strategic alliance with Hilton further diversifies our portfolio, and we believe enables us to reach more potential guests and reduce our customer acquisition costs. Advantageous Exposure to Leisure Travel. Our beachfront resort portfolio skews our customer mix to be composed of approximately 90% leisure travelers. We believe that this concentration positions us to recover faster from the effects of market recessions than many of our lodging peers, as historically the leisure segment of the travel market has tended to rebound faster than the business-oriented segment. Focus on Safety Measures. As we adjust to a new operating environment during the COVID-19 pandemic, we have the luxury of having expansive footprints, numerous dining outlets, and predominantly outdoor and open designs at the majority of our resorts, which provides us flexibility to redesign the layout of our resorts with social distancing and safety precautions in mind. Furthermore, we have implemented an enhanced mobile app that incorporates contactless QR codes to augment and facilitate the guest experience at all of our managed properties. We have also incorporated safety practices from our brand partners, government agencies and various health experts to develop our Playa Safe StayTM operating protocols. We believe that our protocols and the association with globally recognized, responsible brands will be a competitive advantage. Experienced Leadership with a Proven Track Record. Our senior management team has significant experience in the lodging industry, including operating all-inclusive resorts. • • • • • Bruce Wardinski, our Chief Executive Officer has over 30 years of experience in the hospitality industry, founded our Predecessor and previously was the Chief Executive Officer of two lodging companies: Barceló Crestline Corporation, an independent hotel owner, lessee and manager; and Crestline Capital Corporation, a New York Stock Exchange (“NYSE”) listed hotel owner, lessee and manager. Mr. Wardinski was also the non-executive chairman of the board of directors of Highland Hospitality Corporation, an NYSE-listed owner of upscale full- service, premium limited-service and extended-stay properties. Mr. Wardinski held other leadership roles within the industry including Senior Vice President and Treasurer of Host Marriott Corporation (now Host Hotels and Resorts (NYSE: HST)) and various roles with Marriott International, Inc. As of December 31, 2020, 2.1% of our outstanding ordinary shares were beneficially owned by Mr. Wardinski. Greg Maliassas, our Chief Operating Officer, has over 20 years of experience in the hospitality and lodging industry. Mr. Maliassas previously served as Senior Vice President Operations for the luxury brands of Accor Hotels in Central & Eastern Europe, Benelux and Switzerland, overseeing a portfolio of over 45 hotels. Kevin Froemming, our Chief Commercial Officer, has over 24 years of experience in the hospitality industry and spent 10 years as the sales and marketing leader of Sandals Resorts International, leading the growth of its two well-known all-inclusive brands, Sandals and Beaches. Ryan Hymel, our Chief Financial Officer, has over 18 years of experience working within the hospitality sector. He previously served as Senior Vice President and Treasurer of Playa and has worked at Barceló Crestline Corporation and Crestline Capital Corporation, two hotel and resort owners and operators. Tracy Colden, our Executive Vice President and General Counsel, has over 30 years of experience in the hospitality and lodging industry. She previously served as a principal in the Law Offices of Tracy M. J. Colden, as Executive Vice President and General Counsel for Highland Hospitality Corporation, and as Executive Vice President and General Counsel of Crestline Capital Corporation. Ms. Colden was also an Assistant General Counsel at Host Marriott Corporation. 9 Our Business and Growth Strategies Since the first quarter of 2020, our primary focus has been on responding to the operational, financial and safety challenges presented by the COVID-19 pandemic and that continues to be our primary focus, along with positioning ourselves to capitalize on what we believe to be significant pent-up demand for leisure travel to our markets when the travel restrictions and public health concerns imposed as a result of COVID-19 recede. As conditions improve, we expect to refocus on our traditional business and growth strategies described below. Our goal is to be the leading owner, operator and developer of all-inclusive beachfront resorts in the markets we serve and to generate attractive risk-adjusted returns above our cost of capital and create value for our shareholders by implementing the following business and growth strategies: • • • • Selectively Pursue Strategic Growth Opportunities. The all-inclusive segment of the lodging industry is highly fragmented. We believe that we are well positioned to grow our portfolio through acquisitions and partnerships in the all- inclusive segment of the lodging industry, such as the acquisition of the Sagicor Assets. We believe that our extensive experience in all-inclusive resort operations, brand relationships, acquisition, expansion, renovation, repositioning and rebranding, established and scalable management platform and ability to offer NASDAQ-listed ordinary shares to potential resort sellers will make us a preferred asset acquirer. Secure New Management Agreements. We intend to pursue opportunities to capitalize on our scalable and integrated resort management platform and our expertise and experience with managing all-inclusive resorts, by seeking to manage all-inclusive resorts owned by third parties for a fee and to potentially, over time, internalize the management of the resorts we own that are currently managed by a third-party. We will also look to make minority investments in high return projects to obtain management agreements. Utilization of New Technologies and Leverage of Big Data. We utilize numerous technologies aimed at improving guest satisfaction and shareholder returns. We launched a new website in 2018 using a new search engine and metasearch optimization tools aimed at driving direct bookings, our lowest cost customer acquisition channel. As a result, we benefited from more direct business at our Playa-managed resorts in 2019 and 2020. Our percentage of direct stays increased from 25.2% of room nights in 2019 to 37.6% in 2020 and our percentage of direct bookings, including future stays, increased from 30.8% of room nights in 2019 to 47.3% in 2020. We also launched a new end-to-end technology at select resorts which uses sophisticated algorithms to identify in real-time what upgrades, packages and pricing to offer guests. This enables us to provide guests with several options to enhance their experience, while increasing revenue post-booking. Other new technological innovations underway include our recently launched travel agent portal, which facilitates travel agent bookings without the additional commission layer of a tour and travel operator, as well as the continued launch of our new yield management system, which should maximize guest revenues by optimizing both package rates and channel mix. Additionally, by virtue of our partnerships with Hyatt and Hilton, we have greatly increased our access to member data and analytics with respect to millions of guests, further enabling us to drive lower customer acquisition costs, bookings and revenues. Disposition of non-core assets. We continuously monitor, review and optimize our portfolio to align with our strategic vision and maximize our return on invested capital. As part of this ongoing process, we may sell assets that no longer fit our criteria for capital investment. For example, in May 2020, we completed the sale of the Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark, and in February 2021, we completed the sale of the Dreams Puerto Aventuras. We will look to use proceeds from these and other asset sales to pay down debt, reinvest in projects within our existing portfolio or pursue new growth opportunities. AMResorts Management Agreements As of the filing date, two of our resorts (Dreams Punta Cana and Dreams Palm Beach) are operated by AMResorts pursuant to management agreements that contain customary terms and conditions, including those related to fees, termination conditions, capital expenditures, transfers of control of parties or transfers of ownership to competitors, sales of the resorts and non-competition and non- solicitation. The agreement for the Dreams Punta Cana is scheduled to expire in 2022 and the agreement for the Dreams Palm Beach is scheduled to expire in 2025. We pay AMResorts and its affiliates, as operators of these resorts, base management fees and incentive management fees. In addition, we reimburse the operators for some of the costs they incur in the provision of certain centralized services. We may also choose to opportunistically sell one or more of these resorts and redeploy the proceeds from any such sales, subject to certain restrictions under our Senior Secured Credit Facility (as defined below). 10 On October 31, 2020, we terminated the management agreement for the Capri Resort, formerly known as the Secrets Capri, with AMResorts, and the resort has been closed since then. In connection with the termination, we agreed to extend the term of the management agreement for Dreams Palm Beach to February 2025. On February 5, 2021, we completed the sale of the Dreams Puerto Aventuras, which was managed by AMResorts. Vacation Package Distribution Channels and Sales and Reservations Our experienced sales and marketing team uses a strategic sales and marketing program across a variety of distribution channels through which our all-inclusive vacation packages are sold. Key components of this sales and marketing program include: • Developing programs aimed at targeting consumers directly through: ◦ ◦ ◦ ◦ ◦ ◦ Our company and resort websites; The Hyatt website and toll free reservation telephone numbers; The World of Hyatt® guest loyalty program; The Hilton website and toll free reservation system; The Hilton Honors guest loyalty program; and Our toll free reservation system that provides a comprehensive view of inventory in real time, based on demand; • Targeting the primary tour operators and the wholesale market for transient business with a scalable program that supports shoulder and lower rate seasons while seeking to maximize revenue during high season, which also includes: ◦ ◦ ◦ Engaging in cooperative marketing programs with leading travel industry participants; Participating in travel agent tour operator promotional campaigns; and Utilizing online travel leaders, such as Expedia and Booking.com, to supplement sales during shoulder and lower rate seasons; • • • • Targeting group and incentive markets to seek and grow a strong base of corporate and event business; Highlighting destination wedding and honeymoon programs; Participating in key industry trade shows targeted to the travel agent and wholesale market; Engaging in online and social media, including: ◦ ◦ ◦ ◦ Search engine optimization; Targeted online and bounce-back advertising; Social media presence via sites such as Facebook, Twitter, Instagram and Pinterest; and Flash sales and special offers for high need periods; • Monitoring and managing TripAdvisor and other similar consumer sites; and • Activating a targeted public relations plan to generate media attention-both traditional and new media including travel bloggers who focus on vacation travel to Mexico and the Caribbean. We also seek luxury transient business to provide high rate business during peak seasons, such as winter and spring holidays, while “bargain hunters” can be targeted through social media for last minute high need periods. This multi-pronged strategy is 11 designed to increase Net Package RevPAR (as defined in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations) as well as generate strong Occupancy through all of the resort seasons. Competition We face intense competition for guests from other participants in the all-inclusive segment of the lodging industry and, to a lesser extent, from traditional hotels and resorts that are not all-inclusive. The all-inclusive segment remains a relatively small part of the broadly defined global vacation market that has historically been dominated by hotels and resorts that are not all-inclusive. Our principal competitors include other operators of all-inclusive resorts and resort companies, such as Barceló Hotels & Resorts, RIU Hotels & Resorts, IBEROSTAR Hotels & Resorts, Karisma Hotels & Resorts, AMResorts, Meliá Hotels International, Excellence Resorts, RCD Hotels (Hard Rock Hotels & Resorts), Blue Diamond Resorts and Palace Resorts, as well as some smaller, independent and local owners and operators. We compete for guests based primarily on brand name recognition and reputation, location, guest satisfaction, room rates, quality of service, amenities and quality of accommodations. We also compete for guests based on the ability of hotel loyalty program members to earn and redeem loyalty program points at our Hyatt and Hilton all-inclusive resorts. We believe that our strategic relationship with Hyatt and Hilton, two globally recognized hotel brand leaders, provides us with a significant competitive advantage. Additionally, we compete with other U.S. global brands that have recently entered the all-inclusive segment, such as Marriott International, Inc., for management contracts. Government Regulation We have operations and are subject to the laws of the United States and multiple foreign jurisdictions and the rules and regulations of various governing bodies, which may differ among jurisdictions. Compliance with these laws, rules and regulation has not had, and is not expected to have, a material effect on our capital expenditures, results of operations and competitive position as compared to prior periods. See Item 1A. Risk Factors for further information regarding the potential impact of government regulations, including the following risk factors: “We may become subject to disputes or legal, regulatory or other proceedings that could involve significant expenditures by us, which could have a material adverse effect on us.”; “We could be exposed to liabilities under the FCPA and other anti-corruption laws and regulations, including non-U.S. laws, any of which could have a material adverse impact on us.”; “We could incur significant costs related to government regulation and litigation with respect to environmental matters, which could have a material adverse effect on us.”; The tax laws, rules and regulations (or interpretations thereof) in the jurisdictions in which we operate may change, which could have a material adverse effect on us.”; and “Increases in property taxes would increase our operating costs, which could have a material adverse effect on us.” Seasonality The seasonality of the lodging industry and the location of our resorts in Mexico and the Caribbean generally result in the greatest demand for our resorts between mid-December and April of each year, yielding higher occupancy levels and package rates during this period. This seasonality in demand has resulted in predictable fluctuations in revenue, results of operations and liquidity, which are consistently higher during the first quarter of each year than in successive quarters. The COVID-19 pandemic altered this seasonal trend in 2020. See “Impact of COVID-19 Pandemic” in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations for more information regarding the effects of the COVID-19 pandemic on our results of operations. Cyclicality The lodging industry is highly cyclical in nature. Fluctuations in operating performance are caused largely by general economic and local market conditions, which subsequently affect levels of business and leisure travel. In addition to general economic conditions, new hotel and resort room supply is an important factor that can affect the lodging industry’s performance, and over- building has the potential to further exacerbate the negative impact of an economic recession. Room rates and Occupancy, and thus Net Package RevPAR (as defined in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations), tend to increase when demand growth exceeds supply growth. A decline in lodging demand, or increase in lodging supply, could result in returns that are substantially below expectations, or result in losses, which could have a material adverse effect on our business, financial condition, liquidity and results of operations. Further, many of the costs of running a resort are fixed rather than variable. As a result, in an environment of declining revenues the rate of decline in earnings is likely to be higher than the rate of decline in revenues. 12 The COVID-19 pandemic has significantly impacted the lodging industry in 2020. See “Impact of COVID-19 Pandemic” in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations for more information regarding the effects of the COVID-19 pandemic on our results of operations. Previously Disclosed Information For additional information about our business, including information about our relationships and agreements with Hyatt, Hilton, and Panama Jack, as well as our insurance and intellectual property, please refer to Part I, Item 1. Business in our Annual Report on Form 10-K for the year ended December 31, 2019. Corporate Information Playa Hotels & Resorts N.V. was organized as a public limited company (naamloze vennootschap) under the laws of the Netherlands in December 2016. Our registered office in the Netherlands is located at Nieuwezijds Voorburgwal 104, 1012 SG Amsterdam. Our telephone number at that address is +31 20 571 12 02. We maintain a website at www.playaresorts.com, which includes additional contact information. All reports that we have filed with the Securities and Exchange Commission (the “SEC”) including this Annual Report on Form 10-K and our current reports on Form 8-K, can be obtained free of charge from the SEC’s website at www.sec.gov or through our website. Human Capital Resources Each and every one of our employees plays an integral role in delivering Service From the Heart to our guests and separating us from our competition. “We take care and motivate our employees—and in turn—they take care of our guests with love” is the Company’s official philosophy. We stand behind this statement of taking care of our employees and continuously make their health and safety our top priority, especially amid the ongoing pandemic. As a result of the COVID-19 pandemic, we have advanced health and safety measures already in place and implemented new standards and procedures in order to keep employees at all levels of the Company as safe as possible. Furthermore, new standard operating procedures and daily health and safety screenings are in place which include temperature checks and COVID-19 tests. All resort staff is provided with proper personal protective equipment according to their tasks and hygiene conditions. Onsite medical consultants are conveniently available for resort employees at no extra cost. Additionally, health insurance is offered to all employees in each of our locations, for both permanent and contract positions. Employees that are not needed onsite, including corporate employees, are encouraged to work remotely with additional technical support and resources provided as needed. To financially assist employees affected by the COVID-19 pandemic, at the request of employees throughout the organization, we established the Ernesto Oliver Lopez Memorial Fund in honor of a Playa employee who fell victim to the virus in 2020. Funds donated by employees and community members go directly to Playa employees in need, whether that be providing food and necessities for their family or paying health-related expenses. All Playa employees undergo a comprehensive orientation and training. In addition to health and safety courses that include a specific course for respiratory disease prevention implemented in 2020, we offer continuous learning and development with courses on Playa’s culture, vision and philosophy, guest satisfaction, performance management for leadership, mentoring and coaching, stress management, emotional intelligence, effective interviewing and talent development, high impact teams, conflict resolution and quality management. For example, one growth and development opportunity for our high-potential employees is a talent program. Specific individuals are prepared for future leadership positions within the organization through hands-on training, mentorship and education. All of our resort leadership teams participate in our talent program in order to allow identified employees to be promoted at their resort, at another resort within the country, or be relocated within the Playa organization. This program allows Playa to acquire the best talent, retain and motivate its employees, and succession plan. The Company places a tremendous emphasis on health and wellness. Throughout the year, employees participate in educational health seminars, special events such as Breast Cancer Awareness Month and wellness programs both in-person and online, depending on the employee’s location. An emphasis is placed on preventative healthcare with special efforts including a mammogram truck for screenings and onsite flu shot distribution. Further, corporate employees are recognized for preventative health screenings, reading health-related articles and participating in educational wellness-related challenges that include eating a nutritionally balanced diet and increasing physical activity. In the first quarter of 2020, our Board of Directors created an ESG Committee which has representation from several areas of the organization to obtain a broader reach for idea generation and to effectively promote best practices and cross-collaboration. Our ESG Committee oversees Playa's commitment to incorporating environmental sustainability, social responsibility and governance into our 13 daily operations at all levels with an emphasis on reducing our environmental impact, mitigating risks, improving our communities and driving value for all our stakeholders. Our Board of Directors and our ESG Committee are focused on cultivating an energetic, engaged and passionate culture that helps each of our employees achieve their own personal goals. Playa supports employees through learning and development opportunities, offering a competitive benefits package and spending time discussing performance and goals of each employee and how the Company can support them in their future. Playa employees understand and take advantage of our Open-Door Policy to communicate suggestions and concerns to Playa’s leadership team. We believe that every individual has a voice that adds value to our organization. By listening to our employees, we learn how to constantly improve and make changes to continuously enhance our working environment. We strive to foster a culture of inclusive growth and provide a respectful and professional workplace to empower all our employees to express what is important to them and to their communities. Outside of the workplace, we strive to enrich our communities by partnering with local organizations, volunteering and creating opportunities like internship programs and youth career initiatives. One example of how we care for the communities in which our employees work and live includes the sponsorship of a local school in Jamaica to provide necessities, school supplies and computers, construct and improve facilities, and promote self-sustainability. We also contribute through wetlands restoration, constructing homes for employees, assisting local food banks, and supporting children in group homes and people with disabilities. Although our operations are international in scope, each community has its own unique needs, characteristics and people. We take pride in our positive impact and investments we make in our local communities, including in times of disaster and giving our employees the creative freedom to guide our resources and attention. As of December 31, 2020, we directly and indirectly employed approximately 8,000 employees worldwide, significantly all of which are located at our resorts and regional offices in Jamaica (1,100), Mexico (4,000), and the Dominican Republic (2,800). We employed approximately 100 employees at our corporate offices in the U.S. and Canada. Due to the negative effects of the COVID-19 pandemic on our operations, we temporarily adjusted our staffing levels at our resorts during 2020 but remain committed to delivering unparalleled Service From the Heart to our guests. Item 1A. Risk Factors. Risk Factors The following discussion summarizes material factors that could make an investment in us speculative or risky and should be considered carefully. These risks are interrelated and you should treat them as a whole. Additional risks and uncertainties not presently known to us may also materially and adversely affect our business operations, the value of our ordinary shares and our ability to pay dividends to our shareholders. In connection with the forward-looking statements that appear in this Annual Report on Form 10-K, in these risk factors and elsewhere, you should carefully review the section entitled “Forward-Looking Statements.” The effects of the ongoing COVID-19 pandemic are having a significant material adverse effect on our business, results of operations, cash flows and financial condition and if the pandemic is long-lasting these effects could be severe. The outbreak of the coronavirus (COVID-19) pandemic has led governments and other authorities around the world to impose measures intended to control its spread, including restrictions on freedom of movement and business operations such as travel bans, border closings, business closures, testing requirements, quarantines and shelter-in-place orders. As a result, the pandemic has significantly disrupted global travel, and has adversely impacted global commercial activity across the travel, lodging and hospitality industries. The COVID-19 pandemic has had, and is expected to continue to have, significant adverse impacts on economic and market conditions and has resulted in a global economic contraction. The effects of the COVID-19 pandemic on the lodging industry are unprecedented with global demand for lodging drastically reduced and occupancy levels reaching historic lows. Due to the rapid and broad spread of the virus and in response to related governmental restrictions and advisories, reductions in scheduled airline services and potential health risks to our employees and guests, we temporarily suspended operations at all of our resorts in late March 2020. Our resorts began reopening in July, in stages, based on incremental easing of government restrictions and advisories and increases in scheduled commercial airline service. As a result of the suspension of operations at all of our resorts, we had no revenues from resort operations in the second quarter of 2020 and revenues were below historical levels in the third and fourth quarters of 2020. As of December 31, 2020, all but one of our resorts have reopened. However, we have experienced severely reduced occupancy at the reopened resorts due to the effects of the pandemic, including government imposed restrictions on travel, such as recently imposed re-entry requirements imposed by the U.S. Center for Disease Control. We cannot predict when the effects of the pandemic will subside, how long there will be continuing resurgences of the virus or the effectiveness of vaccines and speed of vaccine distribution, and thus we cannot predict whether our resorts will be permitted to remain open or when our business will return to normalized or even to break-even levels. The longer and more severe the 14 pandemic, and actual or even the possibility of repeat or cyclical outbreaks of the COVID-19 virus, the greater the material adverse effect will be on our business, financial condition, liquidity, results of operations, prospects, access to equity and credit markets and ability to service our indebtedness There also can be no guarantee that when the effects of the pandemic subside the demand for lodging, and consumer confidence in travel generally, will recover as quickly and fully as other industries. Additionally, the effects of the pandemic have had, and we expect will continue to have, a material adverse effect on our ability to consummate acquisitions and dispositions of resorts and our ability to timely complete planned capital expenditures and other projects. Additional risks to our business relating to the COVID-19 pandemic include the following: • We have substantial debt outstanding currently, and our ongoing ability to service our significant financial obligations depends on our ability to generate significant free cash flow from operations. Our cash flow from operations has been materially reduced as a result of the temporary suspension of operations and reduced occupancy at our resorts and will continue to be materially reduced for as long as opened resorts are operating at well-below historical levels or if one or more of our resorts are closed again in the future. We cannot assure you that our business will generate cash flow from operations, that future borrowings will be available to us or permitted under our Revolving Credit Facility or otherwise, or that we will be able to complete any necessary financings or refinancings, in amounts sufficient to enable us to pay our debts and other obligations and fund our other liquidity needs; • • • • • The agreements which govern our various debt obligations impose restrictions on our business, including certain covenants which limit/prohibit us from incurring additional indebtedness and may materially impact our liquidity and financial condition and could require us to seek to meet capital needs through asset sales or dilutive equity sales; Commercial airline service has been reduced or suspended to many of the regions in which our resorts are located. If scheduled airline service does not increase or return to normal levels once our resorts are re-opened it could have a material adverse effect on our resort revenues; Adverse changes in our credit and any ratings could have an adverse impact on our interest expense; Safety protocols established by certain jurisdictions in which our resorts are located, for example, Jamaica, or re-entry requirements from countries where our guests originate, such as the United States, have made travel to our resorts more challenging and less attractive, adversely affecting demand at our resorts; The economic fallout from the effects of the pandemic on the regions in which our resorts are located could result in increases in crime, theft, vandalism and other safety and health concerns in these areas that could directly impact our resorts or could result in the perception of such risks among prospective guests, which could lead to decreased future demand for our resorts; • We have been and may continue to be required to recognize significant non-cash impairment charges as a result of material reductions in our cash flows from operations; • We have incurred and will continue to incur additional costs related to sanitation and hygiene requirements, social distancing and other mitigation measures; • Steps to reduce costs may negatively impact our reputation and guest loyalty, and future demand at our resorts may suffer as a result; • We may experience disruptions as a result of corporate employees working remotely, including risk of cybersecurity incidents and disruptions to internal control procedures; and • In order to raise additional capital to fund our operations and service our indebtedness, we have sold assets and issued equity securities and we may need to sell further assets or issue additional equity securities in the future at prices that are below the value of those assets or that may be dilutive to existing shareholders and that may be below what we believe to be the intrinsic value of our ordinary shares. In addition, our business could be materially and adversely affected by the effect of, or the public perception or a risk of, other pandemic diseases. For example, the outbreaks of severe acute respiratory syndrome (“SARS”) and avian flu in 2003 had a severe impact on the travel industry, and the outbreaks of H1N1 flu in 2009 also had an adverse effect. Cases of the Zika virus have been reported in regions in which our resorts are located. Additionally, the public perception of a risk of another pandemic or media 15 coverage of these diseases, or public perception of health risks linked to perceived regional food and beverage safety, particularly if focused on regions in which our resorts are located, may adversely affect us by reducing demand for our resorts or result in health or other government authorities imposing restrictions on travel. Any of these events could result in a significant drop in demand for our resorts and could have a material adverse effect on us. General economic uncertainty and weak demand in the lodging industry could have a material adverse effect on us. Our business strategy depends significantly on demand for vacations generally and, more specifically, on demand for all-inclusive vacation packages. Weak economic conditions and other factors beyond our control, including high levels of unemployment and underemployment, in North America, especially the United States and Mexico, Europe and Asia could reduce the level of discretionary income or consumer confidence in the countries from which we source our guests and have a negative impact on the lodging industry. We cannot provide any assurances that demand for all-inclusive vacation packages will remain consistent with or increase from current levels. Furthermore, our business is focused primarily on, and our acquisition strategy targets the acquisition of resorts in, the all-inclusive segment of the lodging industry (and properties that we believe can be converted into all-inclusive resorts in a manner consistent with our business strategy). This concentration exposes us to the risk of economic downturns in the lodging industry broadly and, more specifically, in the leisure dominated all-inclusive segment of the lodging industry. As a result of the foregoing, we could experience a prolonged period of decreased demand and price discounting in our markets, which would negatively affect our revenues and could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. We are exposed to significant risks related to the geographic concentration of our resorts, including weather-related emergencies such as hurricanes, which could have a material adverse effect on us. Our resorts are concentrated in Mexico (which accounted for 54.3% of our Total Net Revenue as defined in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations), Jamaica (26.3% of our Total Net Revenue) and the Dominican Republic (19.0% of our Total Net Revenue) for the year ended December 31, 2020. Damage to these resorts or a disruption of their operations or a reduction of travel to them due to a hurricane or other weather-related or other emergency could adversely impact their revenue, which could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. We cannot assure you that any property or business interruption insurance will adequately address all losses, liabilities and damages. In addition, all of our resorts are located on beach front properties and are particularly susceptible to weather-related emergencies, such as hurricanes, or other marine environmental hazards, such as flooding, pollution or algae blooms. Terrorist acts, armed conflict, civil unrest, criminal activity and threats thereof, and other international events impacting the security of travel or the perception of security of travel could adversely affect the demand for travel generally and demand for vacation packages at our resorts, which could have a material adverse effect on us. Past acts of terrorism have had an adverse effect on tourism, travel and the availability of air service and other forms of transportation. The threat or possibility of future terrorist acts, an outbreak, escalation and/or continuation of hostilities or armed conflict abroad, civil unrest or the possibility thereof, the issuance of travel advisories by sovereign governments, and other geo- political uncertainties have had and may have an adverse impact on the demand for vacation packages and consequently the pricing for vacation packages. Decreases in demand and reduced pricing in response to such decreased demand would adversely affect our business by reducing our profitability. As of the filing date, eight of the 20 resorts in our portfolio are located in Mexico, and Mexico has experienced criminal violence for years, primarily due to the activities of drug cartels and related organized crime. These activities and the possible escalation of violence or other safety concerns, including food and beverage safety concerns, associated with them in regions where our resorts are located, or an increase in the perception among our prospective guests of an escalation of such violence or safety concerns, could instill and perpetuate fear among prospective guests and may lead to a loss in business at our resorts in Mexico because these guests may choose to vacation elsewhere or not at all. In addition, increases in violence, crime or civil unrest or other safety concerns in the Dominican Republic, Jamaica, or any other location where we may own a resort in the future, may also lead to decreased demand for our resorts and negatively affect our business, financial condition, liquidity, results of operations and prospects. Our relationship with Hyatt may deteriorate and disputes between Hyatt and us may arise. The Hyatt relationship is important to our business and, if it deteriorates, the value of our portfolio could decline significantly, and it could have a material adverse effect on us. We are the only operator of resorts operating under the Hyatt All-Inclusive Resort Brands. However, except for the Hyatt franchise agreements, we have no contractual right to operate any resort in our current or future portfolio under the Hyatt All-Inclusive Resort Brands or any other Hyatt-sponsored brands. In addition, in the future, Hyatt, in its sole discretion and subject to its obligations under the Hyatt Strategic Alliance Agreement in the Market Area, may designate other third parties as authorized operators of resorts, 16 or Hyatt may decide to directly operate resorts, under the Hyatt All-Inclusive Resort Brands or any other Hyatt brand, whether owned by third parties or Hyatt itself. Also, and as described elsewhere in this annual report, subject to its obligations under the Hyatt Strategic Alliance Agreement, Hyatt is free to develop or license other all-inclusive resorts in the Market Area, even under the Hyatt All-Inclusive Resort Brands. Additionally, outside of the Market Area, Hyatt is free to develop or license other all-inclusive resorts under the Hyatt All-Inclusive Resort Brands and other Hyatt brands at any time. Under the terms of our franchise agreements with Hyatt (the “Hyatt Resort Agreements”), we are required to meet specified operating standards and other terms and conditions. We expect that Hyatt will periodically inspect our resorts that carry a Hyatt All- Inclusive Resort Brand to ensure that we follow Hyatt’s standards. If we fail to maintain brand standards at one or more of our Hyatt All-Inclusive Resort Brand resorts, or otherwise fail to comply with the terms and conditions of the Hyatt Resort Agreements, then Hyatt could terminate the agreements related to those resorts and potentially all of our Hyatt resorts. Under the terms of the Hyatt franchise agreements, if, among other triggers, (i) the Hyatt franchise agreements for a certain number of Hyatt All-Inclusive Resort Brand resorts are terminated or (ii) certain persons acquire our ordinary shares in excess of a specified percentage and certain mechanisms in our Articles of Association fail to operate to reduce such percentage within thirty (30) days, Hyatt has the right to terminate the Hyatt franchise agreements for all (but not less than all) of our resorts. In that situation, we would be subject to liquidated damage payments to Hyatt, even for those resorts that are in compliance with their Hyatt franchise agreements. If one or more Hyatt franchise agreements is terminated, the underlying value and performance of our related resort(s) could decline significantly from the loss of associated name recognition, participation in the World of Hyatt® guest loyalty program, Hyatt’s reservation system and website, and access to Hyatt group sales business, as well as from the costs of “rebranding” such resorts and the payment of liquidated damages to Hyatt. Hyatt may, in its discretion and subject to its obligations under the Hyatt Strategic Alliance Agreement, decline to enter into Hyatt franchise agreements for other all-inclusive resort opportunities that we bring to Hyatt, whether we own the properties or manage them for third-party owners. If any of the foregoing were to occur, it could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects and the market price of our ordinary shares, and could divert the attention of our senior management from other important activities. Our right of first offer in the Hyatt Strategic Alliance Agreement will expire on December 31, 2021 and certain provisions of our Hyatt franchise agreements impose certain restrictions on us, and such agreements are terminable under certain circumstances, any of which could have a material adverse effect on us. Pursuant to the Hyatt Strategic Alliance Agreement, which will expire on December 31, 2021, we and Hyatt will provide each other the right of first offer with respect to any Hyatt All-Inclusive Opportunity in the Market Area and the right to receive an introduction to any third party with respect to any management opportunity for us or franchising opportunity for Hyatt, in each case, in the Market Area. However, such right of first offer for Hyatt All-Inclusive Opportunities is conditioned on the originating party’s acquisition of the related property within sixty (60) days of its offer to the receiving party. Accordingly, if, for example, Hyatt determines to acquire such property subsequent to the expiration of the aforementioned sixty (60) day period, it would be free to do so without any obligations to Playa in respect of such property. Subject to its obligations under the Hyatt Strategic Alliance Agreement, Hyatt is free to develop or license other all-inclusive resorts in the Market Area, even under the Hyatt All-Inclusive Resort Brands. Additionally, outside of the Market Area, Hyatt is free to develop or license other all-inclusive resorts under the Hyatt All-Inclusive Resort Brands and other Hyatt brands at any time. Similarly, subject to our obligations under the Hyatt Strategic Alliance Agreement and the Hyatt Resorts Agreements, we will be allowed to operate any all-inclusive resort under any brand, such as Hilton and Panama Jack, provided that we implement strict informational and operational barriers, including marketing, management, development and strategic planning, between our operations with respect to our operations of such other resorts and our operations with respect to the Hyatt All-Inclusive Resort Brands. If we do not comply with our obligations to implement these strict informational and operations barriers under the Hyatt franchise agreements, Hyatt may terminate all (but not less than all) of its franchise agreements with us by providing the notice specified in the franchise agreement to us, and we will be subject to liquidated damage payments to Hyatt. As a result, such violations could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. 17 The success of eight of our resorts will depend substantially on the success of the Hyatt All-Inclusive Resort Brands, which exposes us to risks associated with concentrating a significant portion of our portfolio in a family of two brands. There is a risk that we and Hyatt may not succeed in marketing the Hyatt All-Inclusive Resort Brands and that we may not receive the anticipated return on the investment incurred in connection with rebranding the eight resorts under the Hyatt All-Inclusive Resort Brands, which could have a material adverse effect on us. Eight of the resorts in our portfolio bear the name of one or both of the Hyatt All-Inclusive Resort Brands. As a result of this concentration, our success will depend, in part, on the continued success of these brands. We believe that building brand value is critical to increase demand and build guest loyalty. Consequently, if market recognition or the positive perception of Hyatt and its brands is reduced or compromised, the goodwill associated with Hyatt All-Inclusive Resort Brand resorts in our portfolio would likely be adversely affected. Under the Hyatt Resort Agreements, Hyatt provides (or causes to be provided) various marketing services to the relevant resorts, and we may conduct local and regional marketing, advertising and promotional programs, subject to compliance with Hyatt’s requirements. We cannot assure you that we and Hyatt will be successful in our marketing efforts to grow either Hyatt All- Inclusive Resort Brand. Additionally, we are not permitted under the Hyatt franchise agreements to change the brands of our resorts operating under the Hyatt All-Inclusive Resort Brands for fifteen (15) years (plus any additional years pursuant to Hyatt’s renewal options) after the opening of the relevant resorts as Hyatt All-Inclusive Resort Brand resorts, even if the brands are not successful. As a result, we could be materially and adversely affected if these brands do not succeed. We have agreed to indemnify Hyatt for losses related to a broad range of matters and if we are required to make payments to Hyatt pursuant to these obligations, our business, financial condition, liquidity, results of operations and prospects may be materially and adversely affected. Pursuant to the subscription agreement entered into between Hyatt and us in connection with our Predecessor’s formation transactions, we have agreed to indemnify Hyatt for any breaches of our representations, warranties and agreements in the subscription agreement, generally subject to (i) a deductible of $10 million and (ii) a cap of $50 million (other than for breaches of certain representations, for which indemnification is capped at $325 million). In addition, we have agreed to indemnify Hyatt for certain potential losses relating to the lack of operating licenses, noncompliance with certain environmental regulations, tax deficiencies and other matters. The representations and warranties we made and our related indemnification obligations survive for varying periods of time from the closing date of our Predecessor’s formation transactions in 2013 (some of which have already elapsed) and some survive indefinitely. If we are required to make future payments to Hyatt pursuant to these obligations, however, our business, financial condition, liquidity, results of operations and prospects could be materially and adversely affected. Our relationship with Hilton may deteriorate and disputes between Hilton and us may arise. The Hilton relationship is important to our business and, if it deteriorates, the value of our portfolio could decline significantly, and it could have a material adverse effect on us. Under our Strategic Alliance Agreement with Hilton, we have a right of first offer to franchise or manage a new Hilton all- inclusive resort under the Hilton all-inclusive resort brand (the “Hilton Brand”) within certain countries located in the Caribbean and Mexico, and certain countries in Central and South America (the “Target Markets”) through August 7, 2023. However, except for the Hilton franchise agreements, we have no contractual right to operate any resort in our current or future portfolio under the Hilton Brand or any other Hilton-sponsored brands. In addition, in the future, Hilton, in its sole discretion and subject to its obligations under the Hilton Strategic Alliance Agreement in the Target Markets, may designate other third parties as authorized operators of resorts, or Hilton may decide to directly operate resorts, under the Hilton Brand or any other Hilton-sponsored brand, whether owned by third parties or Hilton itself. Also, subject to its obligations under the Hilton Strategic Alliance Agreement, including its obligation to give us a right of first offer to franchise or manage new resorts under the Hilton Brand in the Target Markets, Hilton is free to develop or license other all- inclusive resorts in the Target Markets, even under the Hilton Brand. Additionally, outside of the Target Markets, Hilton is free to develop or license other all-inclusive resorts under the Hilton Brand and other Hilton-sponsored brands at any time. Under the terms of our Hilton Strategic Alliance Agreement and the Hilton franchise agreements, we are required to meet specified operating standards and other terms and conditions. We expect that Hilton will periodically inspect our resorts that carry the Hilton Brand and ensure that we follow Hilton’s standards. If we fail to maintain brand standards at one of our resorts that carry the Hilton Brand, or otherwise fail to comply with the terms and conditions of the Hilton franchise agreement, then Hilton could terminate the franchise agreements related to that resort. If one or more Hilton franchise agreements are terminated, the underlying value and performance of our related resort(s) could decline significantly from the loss of associated name recognition, participation in the Hilton Honors guest loyalty program, Hilton’s reservation system and website, and access to Hilton group sales business, as well as from the costs of “rebranding” such resorts and the payment of liquidated damages to Hilton. 18 Hilton may, in its discretion and subject to its obligations under the Hilton Strategic Alliance Agreement, decline to enter into Hilton franchise agreements for other all-inclusive resort opportunities that we bring to Hilton, even resorts under the Hilton Brand, whether we own the properties or manage them for third-party owners. If any of the foregoing were to occur, it could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects and the market price of our ordinary shares, and could divert the attention of our senior management from other important activities. Our right of first offer in the Hilton Strategic Alliance Agreement will expire on August 7, 2023, and could be terminated earlier by Hilton if we fail to meet certain development milestones, and certain provisions of our Hilton Strategic Alliance Agreement impose certain restrictions on us, any of which could have a material adverse effect on us. Pursuant to the Hilton Strategic Alliance Agreement, which will expire on August 7, 2023, we have the right of first offer to franchise or manage hotels under the Hilton Brand in the Target Markets, subject to certain conditions set forth in the Hilton Strategic Alliance Agreement. If we do not submit an application to franchise such new hotel within the one hundred fifty (150)-day time period specified in the Hilton Strategic Alliance Agreement, our right of first offer with respect to that particular property will expire. Our application to franchise such hotel remains subject to Hilton’s normal franchise criteria, so there is no guarantee that Hilton will accept our franchise application. In addition, during the one hundred fifty (150)-day period for which our right of first offer remains open for any particular property until the time when Hilton approves or denies our franchise application or our written confirmation to Hilton that we do not intend to submit a franchise application, we may not propose to, negotiate, hold discussions or enter into any agreement with any third party to operate, or authorize the operating of, any independent or non-Brand resorts in the country under consideration. It could take us some time to evaluate a particular opportunity before submitting a franchise application and Hilton would also need time to review and process our franchise application; therefore, this restriction may delay or hinder our ability to pursue other opportunities with non-Hilton brands during this period of time. Our right of first offer with respect to resorts under the Hilton Brand is also subject to our obligation to open a minimum number of hotels under the Hilton Brand in each Target Market and our achievement of certain development milestones on a year-by-year basis in each Target Market. Pursuant to the terms of the Hilton Strategic Alliance Agreement, if we do not open a total of eight additional Brand resorts by December 31, 2024 (provided that the last hotel in each Target Market may open in 2025), consisting of at least four resorts in the Caribbean and at least four resorts within Mexico, Central and South America, in each case under the Hilton Brand and having at least three hundred fifty (350) guest rooms, Hilton will have the right to terminate the Strategic Alliance Agreement and our right of first offer in the Target Market in which we do not achieve such development obligation may also be terminated by Hilton. In addition, we have agreed to certain development milestones with Hilton, and if we do not open one Brand hotel in each of the specified Target Markets during each calendar year beginning 2021 and ending 2025, then Hilton will have the right to terminate the Strategic Alliance Agreement and our right of first offer in the Target Market in which we do not achieve such development milestones may also be terminated by Hilton. Our inability to meet the applicable development milestones and Hilton’s potential termination of the Strategic Alliance Agreement could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. We are required to obtain Hilton’s consent to issue equity securities under certain circumstances or undergo change of control transactions, which could impede our ability to seek certain strategic opportunities and could have a material adverse effect on us. Under the terms of the Hilton Strategic Alliance Agreement, Hilton has the right to terminate the Strategic Alliance Agreement if we permit the transfer of any equity interests in Playa (other than equity securities listed on a securities exchange or quoted in a publication or electronic reporting service maintained by the National Association of Securities Dealers, Inc. or comparable organization) without the prior written consent of Hilton. This restriction on our ability to issue securities could hinder our ability to, among other things, acquire properties through the issuance of securities in an offering exempt from registration, as we did in the Sagicor acquisition, without jeopardizing our strategic relationship with Hilton, which could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. Under the terms of the Hilton franchise agreements, we are obligated to undergo certain consent and/or review procedures, including providing Hilton with at least sixty (60) days’ advance written notice and providing Hilton with certain applicable information, before we are permitted to (i) effect the transfer of more than 50% of our equity securities, (ii) undergo a change of control, or (iii) issue securities in a public or private offering that refers to Hilton or the Hilton franchise agreements in the offering materials. If we do not comply with these informational and consent requirements, Hilton has the right to terminate the franchise agreements immediately, without any opportunity for us to cure such breach, and we would be liable to Hilton for liquidated damages. The termination by Hilton of the franchise agreements and our payment of liquidated damages to Hilton could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. 19 The success of four of our current resorts, as well as the eight Hilton Brand resorts that we have committed to open under the Strategic Alliance Agreement, will depend substantially on the success of the Hilton Brand. There is a risk that we and Hilton may not succeed in marketing the Hilton Brand and that we may not receive the anticipated return on the investment incurred in connection with development or rebranding of our resorts under the Hilton Brand, which could have a material adverse effect on us. Four of the resorts in our current portfolio bear the name of the Hilton Brand, and we have committed under the Hilton Strategic Alliance Agreement to add an additional eight Hilton Brand resorts before 2025. As a result of this concentration, our success will depend, in part, on the continued success of this brand. We believe that building brand value is critical to increase demand and build guest loyalty. Consequently, if market recognition or the positive perception of Hilton and its current or potential brands is reduced or compromised, the goodwill associated with the resorts in our portfolio under the Hilton Brand would likely be adversely affected. Under the Hilton franchise agreements, Hilton provides various marketing services to the relevant resorts, and we are obligated to conduct local and regional marketing, advertising and promotional programs, subject to compliance with Hilton’s requirements. We cannot assure you that we and Hilton will be successful in our marketing efforts to grow the Hilton Brand. Additionally, we are not permitted under the Hilton franchise agreements to change the brands of our resorts operating under the Hilton Brand for fifteen (15) years after the opening of the relevant resorts, even if the Hilton Brand is not successful. As a result, we could be materially and adversely affected if the Hilton Brand does not succeed. We are exposed to fluctuations in currency exchange rates, including fluctuations in (a) the value of the local currencies, in which we incur our costs at each resort, relative to the U.S. dollar, in which the revenue from each of our resorts is generally denominated, (b) the currency of our prospective guests, who may have a reduced ability to pay for travel to our resorts, relative to their ability to pay to travel to destinations with more attractive exchange rates, and (c) the value of local currencies relative to the U.S. dollar, which could impact our ability to meet our U.S. dollar-denominated obligations, including our debt service payments, any of which could have a material adverse effect on us. The majority of our operating expenses are incurred locally at our resorts and are denominated in Mexican Pesos, Dominican Pesos or Jamaican dollars. The net proceeds from our outstanding debt borrowings were received and are payable by our subsidiaries in U.S. dollars and our functional reporting currency is U.S. dollars. An increase in the relative value of the local currencies, in which we incur our costs at each resort, relative to the U.S. dollar, in which our revenue from each resort is denominated, would adversely affect our results of operations for those resorts. Our current policy is not to hedge against changes in foreign exchange rates and we therefore may be adversely affected by appreciation in the value of other currencies against the U.S. dollar, or to prolonged periods of exchange rate volatility. These fluctuations may negatively impact our financial condition, liquidity and results of operations to the extent we are unable to adjust our pricing accordingly. Additionally, in the event that the U.S. dollar increases in value relative to the currency of the prospective guests living outside the United States, our prospective guests may have a reduced ability to pay for travel to our resorts and this may lead to lower Occupancy rates and revenue, which could have a material adverse effect on us, including our financial results. An increase in the value of the Mexican Peso, the Dominican Peso or the Jamaican dollar compared to the currencies of other potential destinations may disadvantage the tourism industry in Mexico, the Dominican Republic or Jamaica, respectively, and result in a corresponding decrease in the Occupancy rates and revenue of our resorts as consumers may choose destinations in countries with more attractive exchange rates. In the event that this appreciation occurs, it could lead to an increase in the rates we charge for rooms in our resorts, which could result in a decrease in Occupancy rates and revenue and, therefore, negatively impact our business, financial condition, liquidity, results of operations and prospects. Furthermore, appreciation of local currencies relative to the U.S. dollar could make fulfillment of our and our subsidiaries’ U.S. dollar denominated obligations, including our subsidiaries' debt service payments, more challenging and could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. We rely on a third party, AMResorts, to manage two of our resorts and we can provide no assurance that AMResorts will manage these resorts successfully or that AMResorts will not be subject to conflicts harmful to our interests. Pursuant to management agreements with AMResorts, two of our resorts are managed by AMResorts as of the filing date. Absent payment by us of significant termination fees, until the expiration of the management agreements in 2022 for the Dreams Punta Cana and 2025 for the Dreams Palm Beach, we are not able to self-manage these resorts. We can provide no assurance that AMResorts will manage these resorts successfully. Failure by AMResorts to fully perform the duties agreed to in the management agreements or the failure of AMResorts to adequately manage the risks associated with resort operations could materially and adversely affect us. We may have differences with AMResorts and other third-party service providers over their performance and compliance with the terms of the management agreements and other service agreements. In these cases, if we are unable to reach satisfactory results through discussions and 20 negotiations, we may choose to litigate the dispute or submit the matter to third-party dispute resolution. In addition, AMResorts currently owns and/or manages and may in the future own and/or manage other resorts, including all-inclusive resorts in our markets that may compete with our resorts. AMResorts and its affiliates may have interests that conflict with our interests, such as incentives to favor these other resorts over our resorts as a result of more favorable compensation arrangements or by ownership interests in these resorts. Our resort development, acquisition, expansion, repositioning and rebranding projects will be subject to timing, budgeting and other risks, which could have a material adverse effect on us. We may develop, acquire, expand, reposition or rebrand resorts (such as the two resorts we have rebranded under the Hilton Brand) from time to time as suitable opportunities arise, taking into consideration general economic conditions. To the extent that we determine to develop, acquire, expand, reposition or rebrand resorts, we could be subject to risks associated with, among others: • • • • • • • • • construction delays or cost overruns that may increase project costs; receipt of zoning, occupancy and other required governmental permits and authorizations; strikes or other labor issues; development costs incurred for projects that are not pursued to completion; investment of substantial capital without, in the case of developed or repositioned resorts, immediate corresponding income; results that may not achieve our desired revenue or profit goals; acts of nature such as earthquakes, hurricanes, floods or fires that could adversely impact a resort; ability to raise capital, including construction or acquisition financing; and governmental restrictions on the nature or size of a project. As a result of the foregoing, we cannot assure you that any development, acquisition, expansion, repositioning and rebranding project will be completed on time or within budget or if the ultimate rates of investment return are below the returns forecasted at the time the project was commenced. If we are unable to complete a project on time or within budget, the resort’s projected operating results may be adversely affected, which could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. Climate change may adversely affect our business, which could materially and adversely affect us. We have been and may continue to be adversely impacted by the consequences of climate change, such as increases in the frequency, duration and severity of extreme weather events and changes in precipitation and temperature, which have resulted and may continue to result in physical damage or a decrease in demand for our properties, all of which are located in coastal beachfront locations that are vulnerable to significant property damage from severe weather events, including hurricanes. Future weather-related events, such as hurricanes, could materially and adversely affect us, including our financial condition, liquidity and results of operations. In addition, changes in applicable legislation and regulation on climate change could result in increased capital expenditures to improve the energy efficiency of the properties in order to comply with such regulations. Actual or anticipated losses resulting from the consequences of climate change could also impact the cost or availability of insurance. Additionally, many of our resorts are beach-front properties that have been exposed to elevated levels of Sargassum seaweed. In recent years, the amount of Sargassum that has washed up onshore in various geographies in Mexico has increased. If not removed promptly, the seaweed can overrun the beach, making it difficult to swim in the water and generating a foul odor if it is allowed to rot. The heightened level of Sargassum in recent years has led to negative media coverage and increased awareness of the potential problem and has required additional operating expenses to remove. Although we do our best to remove the seaweed and prevent the build-up, the exact cause of overgrowth is unknown. Our insurance may not be adequate to cover our potential losses, liabilities and damages and we may not be able to secure insurance to cover all of our risks, which could have a material adverse effect on us. The business of owning and managing resorts is subject to a number of risks, hazards, adverse environmental conditions, labor disputes, changes in the regulatory environment and natural phenomena such as floods, hurricanes, earthquakes and earth movements. Such occurrences could result in damage or impairment to, or destruction of, our resorts, personal injury or death, environmental damage, business interruption, monetary losses and legal liability. 21 While insurance is not commonly available for all these risks, we maintain customary insurance against risks that we believe are typical and reasonably insurable in the lodging industry and in amounts that we believe to be reasonable but that contain limits, deductibles, exclusions and endorsements. However, we may decide not to insure against certain risks because of high premiums compared to the benefit offered by such insurance or for other reasons. In the event that costs or losses exceed our available insurance or additional liability is imposed on us for which we are not insured or are otherwise unable to seek reimbursement, we could be materially and adversely affected, including our financial results. We may not be able to continue to procure adequate insurance coverage at commercially reasonable rates in the future or at all, and some claims may not be paid. There can be no assurance that the coverage and amounts of our insurance will be sufficient for our needs. Labor shortages could restrict our ability to operate our properties or grow our business or result in increased labor costs that could adversely affect our results of operations and cash flows. Our success depends in large part on our ability to attract, retain, train, manage and engage skilled employees. As of December 31, 2020, we directly and indirectly employed approximately 8,000 employees worldwide at both our corporate offices and on-site at our resorts. If we are unable to attract, retain, train, manage, and engage skilled employees, our ability to manage and staff our resorts could be impaired, which could reduce guest satisfaction. Staffing shortages in places where our resorts are located also could hinder our ability to grow and expand our businesses. Because payroll costs are a major component of the operating expenses at our resorts, a shortage of skilled labor could also require higher wages that would increase labor costs, which could adversely affect our results of operations and cash flows. A significant number of our employees are unionized, and if labor negotiations or work stoppages were to disrupt our operations, it could have a material adverse effect on us. Approximately 41% of our full-time equivalent work force is unionized. As a result, we are required to negotiate the wages, salaries, benefits, staffing levels and other terms with many of our employees collectively and we are exposed to the risk of disruptions to our operations. Our results could be adversely affected if future labor negotiations were to disrupt our operations. If we were to experience labor unrest, strikes or other business interruptions in connection with labor negotiations or otherwise, or if we were unable to negotiate labor contracts on reasonable terms, we could be materially and adversely affected, including our results of operations. In addition, our ability to make adjustments to control compensation and benefits costs, rebalance our portfolio or otherwise adapt to changing business needs may be limited by the terms and duration of our collective bargaining agreements. Many of our guests rely on a combination of scheduled commercial airline services and tour operator services for passenger connections, and price increases or service changes by airlines or tour operators could have a material adverse effect on us, including reducing our occupancy rates and revenue and, therefore, our liquidity and results of operations. Many of our guests depend on a combination of scheduled commercial airline services and tour operator services to transport them to airports near our resorts. Increases in the price of airfare, due to increases in fuel prices or other factors, would increase the overall vacation cost to our guests and may adversely affect demand for our vacation packages. Changes in commercial airline services or tour operator services as a result of strikes, weather or other events, or the lack of availability due to schedule changes or a high level of airline bookings, could have a material adverse effect on us, including our occupancy rates and revenue and, therefore, our liquidity and results of operations. The ongoing need for capital expenditures at our resorts could have a material adverse effect on us, including our financial condition, liquidity and results of operations. Our resorts have an ongoing need for renovations and other capital improvements, including replacements, from time to time, of furniture, fixtures and equipment. In addition, Hyatt and Hilton will require periodic capital improvements by us as a condition of maintaining the use of their brands. In addition to liquidity risks, these capital improvements may result in declines in revenues while rooms or restaurants are out of service due to capital improvement projects or other risks. The costs of these capital improvements or any of the above noted factors could have a material adverse effect on us, including our financial condition, liquidity and results of operations. We have substantial debt outstanding currently and may incur additional debt in the future. The principal, premium, if any, and interest payment obligations of such debt may restrict our future operations and impair our ability to invest in our business. As of December 31, 2020, our total debt obligations were $1,267.3 million which represents the principal amounts outstanding under our term loan (the “Term Loan”) and revolving credit facility (the “Revolving Credit Facility,” and, collectively with the Term Loan, the “Senior Secured Credit Facility”), our additional senior secured credit facility (the “Additional Credit Facility”), our property loan agreement (the “Property Loan”) and finance lease obligations, excluding $5.6 million of issuance discounts and $10.4 22 million of unamortized debt issuance costs. In addition, the terms of the Senior Secured Credit Facility will permit us to incur additional indebtedness, subject to our ability to meet certain borrowing conditions. Our substantial debt may have important consequences to you. For instance, it could: • make it more difficult for us to satisfy our financial obligations; • • • • • • • require us to dedicate a substantial portion of any cash flow from operations to the payment of interest and principal due under our debt, which would reduce funds available for other business purposes, including capital expenditures and acquisitions; place us at a competitive disadvantage compared to some of our competitors that may have less debt and better access to capital resources; limit our ability to respond to changing business, industry and economic conditions and to withstand competitive pressures, which may adversely affect our operations; cause us to incur higher interest expense in the event of increases in interest rates on our borrowings that have variable interest rates or in the event of refinancing existing debt at higher interest rates; limit our ability to make investments or acquisitions, dispose of assets, pay cash dividends or redeem or repurchase shares; and/or limit our ability to refinance existing debt or to obtain additional financing required to fund working capital and other business needs, including capital requirements and acquisitions. Our ability to service our significant financial obligations depends on our ability to generate significant cash flow from operations, which is partially subject to general economic, financial, competitive, legislative, regulatory and other factors beyond our control, and we cannot assure you that our business will generate cash flow from operations, or that we will be able to complete any necessary financings or refinancings, in amounts sufficient to enable us to fund our operations, engage in acquisitions, capital improvements or other development activities, pay our debts and other obligations and fund our other liquidity needs. If we are not able to generate sufficient cash flow from operations, we may need to refinance or restructure our debt, sell assets, reduce or delay capital investments, or seek to raise additional capital. Additional debt or equity financing may not be available in sufficient amounts, at times or on terms acceptable to us, or at all, and any additional debt financing we do obtain may significantly increase our leverage on unfavorable terms. If we are unable to implement one or more of these alternatives, we may not be able to service our debt or other obligations, which could result in us being in default thereon, in which circumstances our lenders could cease making loans to us, lenders or other holders of our debt could accelerate and declare due all outstanding obligations due under the respective agreements and secured lenders could foreclose on their collateral, any of which could have a material adverse effect on us. The agreements which govern our various debt obligations impose restrictions on our business and limit our ability to undertake certain actions. The agreements which govern our various debt obligations, including the Senior Secured Credit Facility, include covenants imposing significant restrictions on our business. These restrictions may affect our ability to operate our business and may limit our ability to take advantage of potential business opportunities as they arise. These covenants place restrictions on our ability to, among other things: • • incur additional debt; pay dividends or repurchase shares or make other distributions to shareholders; • make investments or acquisitions; • • create liens or use assets as security in other transactions; issue guarantees; • merge or consolidate, or sell, transfer, lease or dispose of substantially all of our assets; • • • amend our Articles of Association or bylaws; engage in transactions with affiliates; and purchase, sell or transfer certain assets. The Senior Secured Credit Facility, Additional Credit Facility and Property Loan require us to comply with certain financial and other covenants. Our ability to comply with these agreements may be affected by events beyond our control, including prevailing economic, financial and industry conditions. These covenants could have a material adverse effect on our business by limiting our 23 ability to take advantage of financing, mergers, acquisitions or other corporate opportunities. The breach of any of these covenants could result in a default under the Senior Secured Credit Facility, Additional Credit Facility or Property Loan. An event of default under any of our debt agreements could permit such lenders to declare all amounts borrowed from them, together with accrued and unpaid interest, to be immediately due and payable, which could, in turn, trigger defaults under other debt obligations and could result in the termination of commitments of the lenders to make further extensions of credit under the Revolving Credit Facility. If we are unable to repay debt to our lenders, or are otherwise in default under any provision governing any secured debt obligations, our secured lenders could proceed against us and against any collateral securing that debt. Our variable rate indebtedness is priced using a spread over the London Interbank Offered Rate (“LIBOR”) and subjects us to interest rate risk, which could cause our debt service obligations to increase significantly. A portion of our borrowings, specifically $289.0 million under our Senior Secured Credit Facility and Additional Credit Facility, bears interest at floating interest rates pegged to LIBOR. On November 30, 2020, the U.S. Federal Reserve Board expressed support for a plan to cease publication of the one week and two month LIBOR rates after December 31, 2021, with the remaining LIBOR rates after June 30, 2023, and encouraged banks to transition away from LIBOR prior to its discontinuance. Accordingly, it is highly likely that the LIBOR indices for the primary LIBOR rates under our Senior Secured Credit Facility and Additional Credit Facility will be discontinued after June 30, 2023, and, until our Senior Secured Credit Facility and Additional Credit Facility are modified to provide for a specific benchmark replacement, it is unclear what rate will thereafter apply to such credit facilities. At this time, it is not possible to predict the effect of any changes to LIBOR, any phase out of LIBOR or any establishment of alternative benchmark rates. The New York Federal Reserve has been publishing an alternative reference rate, the Secured Overnight Financing Rate (“SOFR”), since April 2018 and such rate has been proposed as a replacement of LIBOR by a group of major market participants convened by the U.S. Federal Reserve with participation by SEC Staff and other regulators. While the loan market may eventually adopt SOFR as the replacement for LIBOR, there can be no assurance as to the timing of such adoption. The transition to a new index could cause interest rates under our current or future debt agreements to perform differently than in the past or cause other unanticipated consequences. If LIBOR ceases to exist, we may need to amend the terms of our credit facilities that are indexed to LIBOR to replace with SOFR or such other standard that is established, which could have a material adverse effect on us, including on our cost of funds, access to capital markets and financial results. Any mortgage debt we incur will expose us to increased risk of property losses due to foreclosure, which could have a material adverse effect on us. Incurring mortgage debt increases our risk of property losses because any defaults on indebtedness secured by our resorts may result in foreclosure actions initiated by lenders and ultimately our loss of the property securing the loan for which we are in default. For tax purposes, a foreclosure of any nonrecourse mortgage on any of our resorts may be treated as a sale of the property for a purchase price equal to the outstanding balance of the debt secured by the mortgage. In certain of the jurisdictions in which we operate, if any such foreclosure is treated as a sale of the property and the outstanding balance of the debt secured by the mortgage exceeds our tax basis in the property, we could recognize taxable income upon foreclosure but may not receive any cash proceeds. In addition, any default under our mortgage debt may increase the risk of default on our other indebtedness, including other mortgage debt. If this occurs, we may not be able to satisfy our obligations under our indebtedness, which could have a material adverse effect on us, including our financial condition, liquidity (including our future access to borrowing) and results of operations. We may become subject to disputes or legal, regulatory or other proceedings that could involve significant expenditures by us, which could have a material adverse effect on us. The nature of our business exposes us to the potential for disputes or legal, regulatory or other proceedings from time to time relating to tax matters, environmental matters, government regulations, including licensing and permitting requirements, food and beverages safety regulations, personal injury, labor and employment matters, contract disputes and other issues. In addition, amenities at our resorts, including restaurants, bars and swimming pools, are subject to significant regulations, and government authorities may disagree with our interpretations of these regulations, or may enforce regulations that historically have not been enforced. Such disputes, individually or collectively, could adversely affect our business by distracting our management from the operation of our business or impacting our market reputation with our guests. If these disputes develop into proceedings or judgments, these proceedings or judgments, individually or collectively, could distract our senior management, disrupt our business or involve significant expenditures and our reserves relating to ongoing proceedings, if any, may ultimately prove to be inadequate, any of which could have a material adverse effect on us, including our financial results. 24 Some of the resorts in our portfolio located in Mexico were constructed and renovated without certain approvals. The authority granted to the Mexican government is plenary and we can give no assurance it will not exercise its authority to impose fines, remediation measures or close part or all of the related resort(s), which could have a material adverse effect on us. Some of the resorts in our portfolio were constructed and renovated without certain approvals at the time the construction and renovation work was carried out, as the prior owners of such resorts determined that such approvals were not required under the Mexican law. We can give no assurance that the Mexican authorities will have the same interpretation of Mexican law as the prior owners. The authority granted to the Mexican government in this regard is plenary and we can give no assurance the Mexican government will not exercise its authority to impose fines, to require us to perform remediation/restoration activities and/or to contribute to environmental trusts, and/or to close part or all of the related resort(s), which could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. As of 1988, Mexican environmental laws were amended in order to establish that, among other things, any new hotel construction and certain renovations require the preparation of an environmental impact statement (“MIA”) in order to obtain an Environmental Impact Authorization (Resolutivo de Impacto Ambiental). Furthermore, since 2003 depending on each specific project, a supporting technical report (“ETJ”) is required to obtain an Authorization to Change the Use of Soil of Forestal Land (Autorización de Cambio de Uso de Suelo en Terrenos Forestales). With respect to the applicable resorts: • • Two of the acquired resorts, Panama Jack Resorts Cancún and Hyatt Zilara Cancún, were built prior to implementation of the MIA in 1988 and, therefore, required no such authorization. However, certain renovations to these resorts were carried out after 1988 without an MIA because the prior owner determined that no authorization was needed pursuant to an exception in the Mexican law. We can give no assurance that the Mexican authorities will have the same interpretation of the applicability of the exception as the prior owner. The remaining two resorts, Hilton Playa del Carmen All-Inclusive Resort and Panama Jack Resorts Playa del Carmen, were constructed after 1988 without the required MIA and ETJ authorizations. Notwithstanding the foregoing, those resorts were operated by the prior owner, and since our Predecessor’s acquisition at the time of our Predecessor’s formation transaction have been operated by our Predecessor and us, with no interference in the normal course of business. The consequences of failing to obtain the MIA and/or ETJ, as applicable, could result in fines of up to approximately $300,000, obligations to perform remediation/restoration activities and/or contribute to environmental trusts, and, in the case of a severe violation, a partial or total closing or a demolition of the relevant resort(s). Although we are not aware of closings or demolitions due to the failure to obtain the MIA and/or ETJ, no assurance can be given that such action will not be taken in the future. Our wholly-owned subsidiary Playa Resorts Holding B.V. may be required to obtain a banking license and/or may be in violation of the prohibition to attract repayable funds as a result of having issued senior notes and borrowing under our Senior Secured Credit Facility, which could have a material adverse effect on us. Under the Regulation (EU) No 575/2013 of the European Parliament and of the Council of June 26, 2013, which took effect on January 1, 2014, as amended by Regulation (EU) 2019/876 (the “CRR”), there is uncertainty regarding how certain key terms in the CRR are to be interpreted. If such terms are not interpreted in a manner that is consistent with current Dutch national guidance on which Playa Resorts Holding B.V. (our wholly-owned subsidiary) relies, Playa Resorts Holding B.V. could be categorized as a “credit institution” as a consequence of borrowing under our Senior Secured Credit Facility if it is deemed to be “an undertaking the business of which is to receive deposits or other repayable funds from the public and to grant credits for its own account.” This would require it to obtain a banking license and it could be deemed to be in violation of the prohibition on conducting the business of a bank without such a license. With respect to the borrowing under our Senior Secured Credit Facility, Playa Resorts Holding B.V. could also be deemed to be in violation of the prohibition on attracting repayable funds from the public. In each such case, it could, as a result, be subject to certain enforcement measures such as a warning and/or instructions by the regulator, incremental penalty payments (last onder dwangsom) and administrative fines (bestuurlijke boete), which all may be disclosed publicly by the regulator. There is limited official guidance at the EU level as to the key elements of the definition of “credit institution,” such as the terms “repayable funds” and “the public.” The Netherlands legislature has indicated that, as long as there is no clear guidance at the EU level, it is to be expected that the current Dutch national interpretation of these terms will continue to be taken into account for the use and interpretation thereof. Playa Resorts Holding B.V. relies on this national interpretation to reach the conclusion that a requirement to obtain a banking license is not triggered, and that the prohibitions on conducting the business of a bank without such a license and on attracting repayable funds from the public have not been violated, on the basis that (i) each lender under our Senior Secured Credit Facility has extended loans to Playa Resorts Holding B.V. for an initial amount of at least the U.S. dollar equivalent of €100,000 or 25 has assumed rights and/or obligations vis-à-vis Playa Resorts Holding B.V. the value of which is at least the U.S. dollar equivalent of €100,000 and (ii) all senior notes which were issued by Playa Resorts Holding B.V. were in denominations which equal or are greater than the U.S. dollar equivalent of €100,000. If European guidance is published on what constitutes “the public” as referred to in the CRR, and such guidance does not provide that the holder of a note of $150,000 or more, such as was the case with our senior notes, or the lenders under our Senior Secured Credit Facility, each providing a loan the initial amount of which exceeds the U.S. dollar equivalent of €100,000, are excluded from being considered part of “the public” and the current Dutch national interpretation of these terms is not considered to be “grandfathered,” then Playa Resorts Holding B.V. may be required to obtain a banking license, and/or may be deemed to be in violation of the prohibition on conducting the business of a bank without such a license and, with respect to our Senior Secured Credit Facility, the prohibition on attracting repayable funds from the public and, as a result may, in each case, be subject to certain enforcement measures as described above. If Playa Resorts Holding B.V. is required to obtain a banking license or becomes subject to such enforcement measures, we could be materially adversely affected. We have identified a material weakness in our internal control over financial reporting related to income taxes as of December 31, 2020 and 2019. As a result, we have an increased risk of a material misstatement in our consolidated financial statements, and our internal control over financial reporting was not effective as of such dates. A “material weakness” is a deficiency, or a combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement in our annual or interim financial statements will not be prevented or detected on a timely basis. We have identified an existing material weakness in our internal control over financial reporting as of December 31, 2020 and 2019, as follows: • The control activities related to our income tax provision did not operate with a level of precision that would identify a material misstatement (the “Tax Weakness”). This material weakness increases the risk of a material misstatement in our financial statements, including in this Annual Report on Form 10-K and for the prior periods during which the material weakness existed. We have taken steps to remediate the identified Tax Weakness, however, it will take time for us to develop, implement and test additional controls over financial reporting. There can be no assurance that we will be successful in making these improvements and in remediating our current material weakness in a timely manner, or at all, and we may not prevent future material weaknesses from occurring. Accordingly, we may not be able to accurately report our financial results or prevent fraud, which may cause investors to lose confidence in our reported financial information and may lead to a decline in the market price of our ordinary shares. See Part II, Item 9A of this Annual Report on Form 10-K for more details about the Tax Weakness and our remediation efforts. The results of operations of our resorts may be adversely affected by various operating risks common to the lodging industry, including competition, over-supply and dependence on tourism, which could have a material adverse effect on us. Our resorts are subject to various operating risks common to the lodging industry, many of which are beyond our control, including, among others, the following: • • • • • • • • • • the availability of and demand for hotel and resort rooms; over-building of hotels and resorts in the markets in which we operate, which results in increased supply and may adversely affect Occupancy and revenues at our resorts; pricing strategies of our competitors; increases in operating costs due to inflation and other factors that may not be offset by increased room rates or other income; international, national, and regional economic and geopolitical conditions; the impact of war, crime, actual or threatened terrorist activity and heightened travel security measures instituted in response to war, terrorist activity or threats (including Travel Advisories issued by the U.S. Department of State) and civil unrest; the impact of any economic or political instability in Mexico due to unsettled political conditions, including civil unrest, widespread criminal activity, acts of terrorism, force majeure, war or other armed conflict, strikes and governmental actions; the desirability of particular locations and changes in travel patterns; the occurrence of natural or man-made disasters, such as earthquakes, tsunamis, hurricanes, and oil spills; 26 • • • • • • • • • • • • • • events that may be beyond our control that could adversely affect the reputation of one or more of our resorts or that may disproportionately and adversely impact the reputation of our brands or resorts; taxes and government regulations that influence or determine wages, prices, interest rates, construction procedures, and costs; adverse effects of a downturn in the lodging industry, especially leisure travel and tourism spending; changes in interest rates and in the availability, cost and terms of debt financing; necessity for periodic capital reinvestment to maintain, repair, expand, renovate and reposition our resorts; the costs and administrative burdens associated with compliance with applicable laws and regulations, including, among others, those associated with privacy, marketing and sales, licensing, labor, employment, the environment, and the U.S. Department of the Treasury’s Office of Foreign Asset Control and the U.S. Foreign Corrupt Practices Act (“FCPA”); the availability, cost and other terms of capital to allow us to fund investments in our portfolio and the acquisition of new resorts; regional, national and international development of competing resorts; increases in wages and other labor costs, energy, healthcare, insurance, transportation and fuel, and other expenses central to the conduct of our business or the cost of travel for our guests, including recent increases in energy costs and any resulting increase in travel costs or decrease in airline capacity; availability, cost and other terms of insurance; organized labor activities, which could cause the diversion of business from resorts involved in labor negotiations, loss of group business, and/or increased labor costs; currency exchange fluctuations; trademark or intellectual property infringement; and risks generally associated with the ownership of hotels, resorts and real estate, as we discuss in detail below. Any one or more of these factors could limit or reduce the demand for our resorts or the prices our resorts are able to obtain or could increase our costs and therefore reduce the operating results of our resorts. Even where such factors do not reduce demand, resort-level profit margins may suffer if we are unable to fully recover increased operating costs from our guests. These factors could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. The seasonality of the lodging industry could have a material adverse effect on us. The lodging industry is seasonal in nature, which can be expected to cause quarterly fluctuations in our revenues. The seasonality of the lodging industry and the location of our resorts in Mexico and the Caribbean will generally result in the greatest demand for our resorts between mid-December and April of each year, yielding higher occupancy levels and package rates during this period. This seasonality in demand has resulted in predictable fluctuations in revenue, results of operations and liquidity, which are consistently higher during the first quarter of each year than in successive quarters. We can provide no assurances that these seasonal fluctuations will, in the future, be consistent with our historical experience or whether any shortfalls that occur as a result of these fluctuations will not have a material adverse effect on us. The cyclical nature of the lodging industry may cause fluctuations in our operating performance, which could have a material adverse effect on us. The lodging industry is highly cyclical in nature. Fluctuations in operating performance are caused largely by general economic and local market conditions, which subsequently affect levels of business and leisure travel. In addition to general economic conditions, new hotel and resort room supply is an important factor that can affect the lodging industry’s performance, and over- building has the potential to further exacerbate the negative impact of an economic recession. Room rates and Occupancy, and thus Net Package RevPAR (as defined in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations), tend to increase when demand growth exceeds supply growth. A decline in lodging demand, or increase in lodging supply, could result in returns that are substantially below expectations, or result in losses, which could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. Further, the costs of running a resort tend to be more fixed than variable. As a result, in an environment of declining revenue, the rate of decline in earnings is likely to be higher than the rate of decline in revenue. 27 The increasing use of Internet travel intermediaries by consumers could have a material adverse effect on us. Some of our vacation packages are booked through Internet travel intermediaries, including, but not limited to, Travelocity.com, Expedia.com and Priceline.com. As these Internet bookings increase, these intermediaries may be able to obtain higher commissions, reduced room rates or other significant contract concessions from us. Moreover, some of these Internet travel intermediaries are attempting to offer lodging as a commodity, by increasing the importance of price and general indicators of quality, such as “three-star downtown hotel,” at the expense of brand identification or quality of product or service. If consumers develop loyalty to Internet reservations systems rather than to our booking system or the brands we own and operate, the value of our resorts could deteriorate and we could be materially and adversely affected, including our financial results. Cyber risk and the failure to maintain the integrity of internal or guest data could harm our reputation and result in a loss of business and/or subject us to costs, fines, investigations, enforcement actions or lawsuits. We, Hyatt, Hilton, our third-party resort manager and other third-party service providers collect, use and retain large volumes of guest data, including credit card numbers and other personally identifiable information, for business, marketing and other purposes in our, Hyatt’s, Hilton’s, our third-party resort manager's and other third-party service providers' various information technology systems, which enter, process, summarize and report such data. We also maintain personally identifiable information about our employees. We, Hyatt, Hilton, our third-party resort manager and other third-party service providers store and process such internal and guest data both at on-site facilities and at third-party owned facilities including, for example, in a third-party hosted cloud environment. The integrity and protection of our guest, employee and company data, as well as the continuous operation of our, Hyatt’s, Hilton’s, our third-party resort manager's and other third-party service providers' systems, is critical to our business. Our guests and employees expect that we will adequately protect their personal information. The regulations and contractual obligations applicable to security and privacy are increasingly demanding, both in the United States and in other jurisdictions where we operate, and cyber-criminals have been recently targeting the lodging industry. We continue to develop and enhance controls and security measures to protect against the risk of theft, loss or fraudulent or unlawful use of guest, employee or company data, and we maintain an ongoing process to re-evaluate the adequacy of our controls and measures. Notwithstanding our efforts to protect against unauthorized access of our systems and sensitive information, because of the scope and complexity of their information technology structure, our reliance on third parties to support and protect our structure and data, and the constantly evolving cyber-threat landscape, our systems and those of third parties on which we rely are vulnerable to disruptions, failures, unauthorized access, cyber-terrorism, employee error, negligence, fraud or other misuse, and given the sophistication of hackers to gain unauthorized access to our sensitive information, we may not be able to detect the breach for long periods of time or at all. These or similar occurrences, whether accidental or intentional, could result in theft, unauthorized access or disclosure, loss, fraudulent or unlawful use of guest, employee or company data which could harm our reputation, result in an interruption or disruption of our services or result in a loss of business, as well as remedial and other costs, fines, investigations, enforcement actions, or lawsuits. As a result, future incidents could have a material adverse impact on us, including our business, our financial condition, liquidity and results of operations and prospects. Information technology systems, software or website failures or interruptions could have a material adverse effect on our business or results of operations. We rely on the uninterrupted and efficient operation of our information technology systems and software. Information technology is critical to our day-to-day operations, including, but not exclusive to guest check-in and check-out, housekeeping and room service, and reporting our financial results and the financial results of our resorts. We rely on certain third-party hardware, network and software vendors to maintain and upgrade many of our critical systems on an ongoing basis to support our business operations and to keep pace with technology developments in the hospitality industry. The software programs supporting many of our systems are licensed to us by independent third-party software providers. An inability to continuously maintain and update our hardware and software programs or an inability for network providers to maintain their communications infrastructure would potentially disrupt or inhibit the efficiency of our operations if suitable alternatives could not be identified and implemented in a timely, efficient and cost- effective manner. We may be subject to unknown or contingent liabilities related to our existing resorts and resorts that we acquire, which could have a material adverse effect on us. Our existing resorts and resorts that we may in the future acquire may be subject to unknown or contingent liabilities for which we may have no recourse, or only limited recourse, against the sellers. In general, the representations and warranties provided under the transaction agreements related to our existing resorts and any future acquisitions of resorts by us may not survive the closing of the transactions. Furthermore, indemnification under such agreements may not exist or be limited and subject to various exceptions or materiality thresholds, a significant deductible or an aggregate cap on losses. As a result, there is no guarantee that we will recover any amounts with respect to losses due to breaches by the transferors or sellers of their representations and warranties or other prior actions 28 by the sellers. In addition, the total amount of costs and expenses that may be incurred with respect to liabilities associated with these resorts may exceed our expectations, and we may experience other unanticipated adverse effects, all of which may materially and adversely affect us, including our business, financial condition, liquidity, results of operations and prospects. We could be exposed to liabilities under the FCPA and other anti-corruption laws and regulations, including non-U.S. laws, any of which could have a material adverse impact on us. We have international operations, and as a result are subject to compliance with various laws and regulations, including the FCPA and other anti-corruption laws in the jurisdictions in which we do business, which generally prohibit companies and their intermediaries or agents from engaging in bribery or making improper payments to foreign officials or their agents or other entities. The FCPA also requires companies to make and keep books and records and accounts which, in reasonable detail, reflect their transactions, including the disposition of their assets. We have implemented, and will continue to evaluate and improve, safeguards and policies designed to prevent violations of various anti-corruption laws that prohibit improper payments or offers of payments to foreign officials or their agents or other entities for the purpose of conducting business, and we are in the process of expanding our training program. The countries in which we own resorts have experienced governmental corruption to some degree and, in certain circumstances, compliance with anti-corruption laws may conflict with local customs and practices. Despite existing safeguards and any future improvements to our policies and training, we will be exposed to risks from deliberate, reckless or negligent acts committed by our employees or agents for which we might be held responsible. Failure to comply with these laws or our internal policies could lead to criminal and civil penalties and other legal and regulatory liabilities and require us to undertake remedial measures, any of which could have a material adverse impact on us, including our business, financial condition, liquidity, results of operations and prospects. Our existing resorts and resorts that we may acquire may contain or develop harmful mold that could lead to liability for adverse health effects and costs of remediating the problem, either of which could have a material adverse effect on us. When excessive moisture accumulates in buildings or on building materials, mold growth may occur, particularly if the moisture problem remains undiscovered or is not addressed over a period of time. Some molds may produce airborne toxins or irritants. Concern about indoor exposure to mold has been increasing as exposure to mold may cause a variety of adverse health effects and symptoms, including allergic or other reactions. Some of the resorts in our portfolio or resorts that we may acquire may contain microbial matter, such as mold and mildew, which could require us to undertake a costly remediation program to contain or remove the mold from the affected resort. Furthermore, we can provide no assurances that we will be successful in identifying harmful mold and mildew at resorts that we seek to acquire, which could require us to take remedial action at acquired resorts. The presence of significant mold could expose us to liability from guests, employees and others if property damage or health concerns arise, which could have a material adverse effect on us, including our results of operations. Illiquidity of real estate investments could significantly impede our ability to sell resorts or otherwise respond to adverse changes in the performance of our resorts, which could have a material adverse effect on us. Because real estate investments are relatively illiquid, our ability to sell one or more resorts promptly for reasonable prices in response to changing economic, financial and investment conditions will be limited. The real estate market is affected by many factors beyond our control that could impact the timing of a disposition, including adverse changes in economic and market conditions, changes in interest and tax rates and in the availability and cost and other terms of debt financing, and changes in governmental laws and regulations. In addition, we may be required to expend funds to correct defects, terminate contracts or to make improvements before a resort can be sold. We can provide no assurances that we will have funds available, or access to such funds, to correct those defects or to make those improvements. In acquiring a resort, we may agree to lock-out provisions or tax protection agreements that materially restrict us from selling that property for a period of time or impose other restrictions, such as a limitation on the amount of debt that can be placed or repaid on that property. These factors and any others that would impede our ability to respond to adverse changes in the performance of our resorts or a need for liquidity could materially and adversely affect us, including our financial results. We could incur significant costs related to government regulation and litigation with respect to environmental matters, which could have a material adverse effect on us. Our resorts are subject to various international, national, regional and local environmental laws that impose liability for contamination. Under these laws, governmental entities have the authority to require us, as the current owner of property, to perform or pay for the clean-up of contamination (including hazardous substances, waste, or petroleum products) at, on, under or emanating from our property and to pay for natural resource damages arising from such contamination. Such laws often impose liability without regard to whether the owner or operator or other responsible party knew of, or caused, such contamination, and the liability may be joint and several. Because these laws also impose liability on persons who owned a property at the time it was or became 29 contaminated, it is possible we could incur cleanup costs or other environmental liabilities even after we sell resorts. Contamination at, on, under or emanating from our resorts also may expose us to liability to private parties for costs of remediation and/or personal injury or property damage. In addition, environmental laws may create liens on contaminated sites in favor of the government for damages and costs it incurs to address such contamination. If contamination is discovered on our resorts, environmental laws also may impose restrictions on the manner in which our property may be used or our business may be operated, and these restrictions may require substantial expenditures. Moreover, environmental contamination can affect the value of a property and, therefore, an owner’s ability to borrow funds using the property as collateral or to sell the property on favorable terms or at all. Furthermore, persons who sent waste to a waste disposal facility, such as a landfill or an incinerator, may be liable for costs associated with cleanup of that facility. In addition, our resorts are subject to various international, national, regional and local environmental, health and safety regulatory requirements that address a wide variety of issues. Some of our resorts routinely handle and use hazardous or regulated substances and wastes as part of their operations, which are subject to regulation (e.g., swimming pool chemicals). Our resorts incur costs to comply with these environmental, health and safety laws and regulations and could be subject to fines and penalties for non-compliance with applicable laws. Liabilities and costs associated with contamination at, on, under or emanating from our properties, defending against claims, or complying with environmental, health and safety laws could be significant and could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. We can provide no assurances that (i) changes in current laws or regulations or future laws or regulations will not impose additional or new material environmental liabilities or (ii) the current environmental condition of our resorts will not be affected by our operations, by the condition of the resorts in the vicinity of our resorts, or by third parties unrelated to us. The discovery of material environmental liabilities at our resorts could subject us to unanticipated significant costs, which could result in significant losses. Please see “Risk Factors — Risks Related to Our Business — We may become subject to disputes or legal, regulatory or other proceedings that could involve significant expenditures by us, which could have a material adverse effect on us” as to the possibility of disputes or legal, regulatory or other proceedings that could adversely affect us. The tax laws, rules and regulations (or interpretations thereof) in the jurisdictions in which we operate may change, which could have a material adverse effect on us. We generally seek to structure our business activities in the jurisdictions in which we operate in a manner that is tax-efficient, taking into account the relevant tax laws, rules and regulations. However, tax laws, rules and regulations in these jurisdictions are complex and are subject to change as well as subject to interpretation by local tax authorities and courts. There can be no assurance that these tax laws, rules and regulations (or interpretations thereof) will not change, possibly with retroactive effect, or that local tax authorities may not otherwise successfully assert positions contrary to those taken by us. In any such case, we may be required to operate in a less tax-efficient manner, incur costs and expenses to restructure our operations and/or owe past taxes (and potentially interest and penalties), which in each case could negatively impact our operations. For example, we will need to renegotiate our agreements which determine our taxes in the Dominican Republic, known as advanced pricing agreements, with The Ministry of Finance of the Dominican Republic at the end of 2020 when our current agreements expire. Increases in property taxes would increase our operating costs, which could have a material adverse effect on us. Each of our resorts is subject to real estate and personal property taxes, especially upon any development, redevelopment, rebranding, repositioning and renovation. These taxes may increase as tax rates change and as our resorts are assessed or reassessed by taxing authorities. If property taxes increase, we would incur a corresponding increase in our operating expenses, which could have a material adverse effect on us, including our business, financial condition, liquidity, results of operations and prospects. Risks Related to Ownership of Our Ordinary Shares The rights of our shareholders and the duties of our directors are governed by Dutch law, our Articles of Association and internal rules and policies adopted by our board of directors (the “Board”), and differ in some important respects from the rights of shareholders and the duties of members of a board of directors of a U.S. corporation. Our corporate affairs, as a Dutch public limited liability company (naamloze vennootschap), are governed by our Articles of Association, internal rules and policies adopted by our Board and by the laws governing companies incorporated in the Netherlands. The rights of our shareholders and the duties of our directors under Dutch law are different from the rights of shareholders and/or the duties of directors of a corporation organized under the laws of U.S. jurisdictions. In the performance of its duties, our Board is required by Dutch law to consider our interests and the interests of our shareholders, our employees and other stakeholders (e.g., our creditors, guests and suppliers) as a whole and not only those of our shareholders, which may negatively affect the value of your investment. 30 In addition, the rights of our shareholders, including for example the rights of shareholders as they relate to the exercise of shareholder rights, are governed by Dutch law and our Articles of Association and such rights differ from the rights of shareholders under U.S. law. For example, if we engaged in a merger, Dutch law would not grant appraisal rights to any of our shareholders who wished to challenge the consideration to be paid to them upon such merger (without prejudice, however, to certain cash exit rights offered under Dutch law in certain circumstances). We are organized and existing under the laws of the Netherlands, and, as such, the rights of our shareholders and the civil liability of our directors and executive officers are governed in certain respects by the laws of the Netherlands. We are organized and existing under the laws of the Netherlands, and, as such, the rights of our shareholders and the civil liability of our directors and executive officers are governed in certain respects by the laws of the Netherlands. The ability of our shareholders in certain countries other than the Netherlands to bring an action against us, our directors and executive officers may be limited under applicable law. In addition, substantially all of our assets are located outside the United States. As a result, it may not be possible for shareholders to effect service of process within the United States upon us or our directors and executive officers or to enforce judgments against us or them in U.S. courts, including judgments predicated upon the civil liability provisions of the federal securities laws of the United States. In addition, it is not clear whether a Dutch court would impose civil liability on us or any of our directors and executive officers in an original action based solely upon the federal securities laws of the United States brought in a court of competent jurisdiction in the Netherlands. As of the date of this annual report, there is no treaty in effect between the United States and the Netherlands providing for the reciprocal recognition and enforcement of judgments, other than arbitration awards, in civil and commercial matters. With respect to choice of court agreements in civil or commercial matters, it is noted that the Hague Convention on Choice of Court Agreements entered into force for the Netherlands, but has not entered into force for the United States. Accordingly, a judgment rendered by a court in the United States, whether or not predicated solely upon U.S. securities laws, would not automatically be recognized and enforced by the competent Dutch courts. However, if a person has obtained a judgment for the payment of money rendered by a court in the United States and files a claim with the competent Dutch court, the Dutch court will in principle give binding effect to a foreign judgment if (i) the jurisdiction of the foreign court was based on a ground of jurisdiction that is generally acceptable according to international standards, (ii) the judgment by the foreign court was rendered in legal proceedings that comply with the Dutch standards of proper administration of justice including sufficient safeguards (behoorlijke rechtspleging) and (iii) binding effect of such foreign judgment is not contrary to Dutch public order and (iv) the judgment by the foreign court is not incompatible with a decision rendered between the same parties by a Dutch court, or with a previous decision rendered between the same parties by a foreign court in a dispute that concerns the same subject and is based on the same cause, provided that the previous decision qualifies for acknowledgment in the Netherlands. Even if such a foreign judgment is giving binding effect, a claim based thereon may, however, still be rejected if the foreign judgment is not or no longer formally enforceable. Based on the lack of a treaty as described above, U.S. investors may not be able to enforce against us or our directors, representatives or certain experts named herein who are residents of the Netherlands or countries other than the United States any judgments obtained in U.S. courts in civil and commercial matters, including judgments under the U.S. federal securities laws. Under our Articles of Association, and certain other contractual arrangements between us and our directors, we indemnify and hold our directors harmless against all claims and suits brought against them, subject to limited exceptions. There is doubt, however, as to whether U.S. courts would enforce such indemnity provisions in an action brought against one of our directors in the United States under U.S. securities laws. Each of Farallon Capital Management, L.L.C., Sagicor and Hyatt own a significant portion of our ordinary shares and have representation on our Board. Any of these investors may have interests that differ from those of other shareholders. As of January 31, 2021, approximately 8.9% of our outstanding ordinary shares were beneficially owned by Cabana Investors B.V. and Playa Four Pack, L.L.C. (collectively, “Cabana”), each of which is an affiliate of Farallon Capital Management, L.L.C. (“Farallon”). In addition, one of our directors was designated by Cabana. As of January 31, 2021, approximately 5.9% of our outstanding ordinary shares were beneficially owned by Sagicor Financial Corporation Limited. One of our directors has been designated by Sagicor. As of January 31, 2021, approximately 7.2% of our outstanding ordinary shares were beneficially owned by HI Holdings Playa B.V. (“HI Holdings Playa”), an affiliate of Hyatt. In addition, one of our directors was designated by HI Holdings Playa and is currently an employee of Hyatt. As a result, these shareholders, individually or collectively, may be able to significantly influence the outcome of matters submitted for director action, subject to our directors’ obligation to act in the interest of all of our stakeholders, and for shareholder action, including the designation and appointment of our Board (and committees thereof) and approval of significant corporate transactions, including business combinations, consolidations and mergers. So long as these shareholders and/or their affiliates continue to directly or indirectly own a significant amount of our outstanding equity interests and have the right to designate members 31 of our Board and/or one or more committees thereof, these shareholders may be able to exert substantial influence on us and may be able to exercise its influence in a manner that is not in the interests of our other stakeholders. These shareholders' influence over our management could have the effect of delaying, deferring or preventing a change in control or otherwise discouraging a potential acquirer from attempting to obtain control of us, which could cause the market price of our ordinary shares to decline or prevent our shareholders from realizing a premium over the market price for our ordinary shares. Prospective investors in our ordinary shares should consider that the interests of these shareholders may differ from their interests in material respects. Provisions of our Articles of Association or Dutch corporate law might deter or discourage acquisition bids for us that shareholders might consider to be favorable and prevent or frustrate any attempt to replace or remove our Board at the time of such acquisition bid. Certain provisions of our Articles of Association may make it more difficult for a third party to acquire control of us or effect a change in our Board. These provisions include: • A provision that our directors are appointed by our General Meeting at the binding nomination of our Board. Such binding nomination may only be overruled by the General Meeting by a resolution adopted by at least a majority of the votes cast, if such votes represent more than 50% of our issued share capital. • A provision that our shareholders at a General Meeting may suspend or remove directors at any time. A resolution of our General Meeting to suspend or remove a director may be passed by a majority of the votes cast, provided that the resolution is based on a proposal by our Board. In the absence of a proposal by our Board, a resolution of our General Meeting to suspend or remove a director shall require a vote of at least a majority of the votes cast, if such votes represent more than 50% of our issued share capital. • A requirement that certain actions can only be taken by the General Meeting with at least two-thirds of the votes cast, unless such resolution is passed at the proposal by our Board, including an amendment of our Articles of Association, the issuance of shares or the granting of rights to subscribe for shares, the limitation or exclusion of preemptive rights, the reduction of our issued share capital, the application for bankruptcy, the making of a distribution from our profits or reserves on our ordinary shares, the making of a distribution in the form of shares in our capital or in the form of assets, instead of cash, the entering into of a merger or demerger, our dissolution and the designation or granting of authorizations such as the authorization to issue shares and to limit or exclude preemptive rights. Our General Meeting adopted a resolution to grant such authorizations to our Board. • A provision prohibiting (a) a “Brand Owner” (which generally means a franchisor, licensor or owner of a hotel concept or brand that has at least 12 all-inclusive resorts and that competes with any Hyatt All-Inclusive Resort Brand resort) from acquiring our ordinary shares such that the Brand Owner (together with its affiliates) acquires beneficial ownership in excess of 15% of our outstanding shares, or (b) a “Restricted Brand Company” from acquiring our ordinary shares such that the Restricted Brand Company (together with its affiliates) acquires beneficial ownership in excess of 5% of our outstanding ordinary shares. Upon becoming aware of either share cap being exceeded, we will send a notice to such shareholder informing such shareholder of a violation of this provision and granting the shareholder two weeks to dispose of such excess ordinary shares to an unaffiliated third party. Such notice will immediately trigger the transfer obligation and suspend the right to attend our General Meeting and voting rights (together, “Shareholder Rights”) of the shares exceeding the cap. If such excess shares are not disposed by such time, (i) the Shareholder Rights on all shares held by the shareholder exceeding the share cap will be suspended until the transfer obligations have been complied with, (ii) we will be irrevocably authorized under our Articles of Association to transfer the excess shares to a foundation until sold to an unaffiliated third party and (iii) such foundation shall issue depositary receipts for the ordinary shares concerned to the relevant Brand Owner or Restricted Brand Company for as long as those ordinary shares are held by the foundation. Such provisions could discourage a takeover attempt and impair the ability of shareholders to benefit from a change in control and realize any potential change of control premium. This may adversely affect the market price of the ordinary shares. Our General Meeting has authorized our Board to issue and grant rights to subscribe for our ordinary shares, up to the amount of the authorized share capital (from time to time) and limit or exclude preemptive rights on those shares, in each case for a period of five years from the date of the resolution. Accordingly, an issue of our ordinary shares may make it more difficult for a shareholder or potential acquirer to obtain control over our General Meeting or us. In addition, as of the date of this Annual Report on Form 10-K, a bill is currently pending in the Dutch Senate which, if enacted in its current form (which is expected to occur shortly following the publication of this Annual Report on Form 10-K), would permit the Board in some circumstances to call a special "cooling-off period" in the event of certain unsolicited takeover approaches and unsolicited shareholder activism. During the statutory cooling-off period of up to 250 days, the General Meeting would not be able to 32 dismiss, suspend or appoint members of the Board (or amend the provisions in the Articles of Association dealing with such matters) except at the proposal of the Board. During the cooling-off period, if invoked, the Board must gather all relevant information necessary for a careful decision-making process, including consulting with shareholders representing at least 3% of our issued share capital at the time the cooling-off period was invoked. Formal statements expressed by these stakeholders during such consultations must be published on our website to the extent these stakeholders have approved that publication. Ultimately one week following the last day of the cooling-off period, the Board must publish a report in respect of its policy and conduct of affairs during the cooling-off period on our website. This report must remain available for inspection by shareholders and others with meeting rights under Dutch law at our office and must be tabled for discussion at the next General Meeting. Provisions of our franchise agreements with Hyatt might deter acquisition bids for us that shareholders might consider to be favorable and/or give Hyatt the right to terminate such agreements if certain persons obtain and retain more than a specified percentage of our ordinary shares. Certain provisions of our franchise agreements with Hyatt may make it more difficult for certain third parties to acquire more than a specified percentage of issued ordinary shares. Our franchise agreements with Hyatt and our Articles of Association both contain a provision prohibiting (a) a Brand Owner from acquiring issued ordinary shares such that the Brand Owner (together with its affiliates) acquires beneficial ownership in excess of 15% of issued and outstanding ordinary shares, and (b) a Restricted Brand Company from acquiring issued ordinary shares such that the Restricted Brand Company (together with its affiliates) acquires beneficial ownership in excess of 5% of issued and outstanding ordinary shares. Upon becoming aware of either share cap being exceeded, we must send a notice to such shareholder informing such shareholder of a violation of this provision and granting the shareholder two weeks to dispose of such excess ordinary shares to an unaffiliated third party. Such notice will immediately trigger the transfer obligation and suspend the Shareholder Rights of ordinary shares exceeding the share cap. If such excess ordinary shares are not disposed by such time, (i) the Shareholder Rights on all ordinary shares held by the shareholder exceeding the share cap will be suspended until the transfer obligations have been complied with and (ii) we will be irrevocably authorized under our Articles of Association to transfer the excess ordinary shares to a foundation until sold to an unaffiliated third party. Our franchise agreements provide that, if the excess ordinary shares are not transferred to a foundation or an unaffiliated third party within 30 days following the earlier of the date on which a public filing is made with respect to either share cap being exceeded and the date we become aware of either share cap being exceeded, Hyatt will have the right to terminate all (but not less than all) of its franchise agreements with us by providing the notice specified in the franchise agreement to us and we will be subject to liquidated damage payments to Hyatt. In the event that any Brand Owner or Restricted Brand Company acquires any ownership interest in us, we will be required to establish and maintain controls to protect the confidentiality of certain Hyatt information and will provide Hyatt with a detailed description and evidence of such controls. Future issuances of debt securities and equity securities may adversely affect us, including the market price of our ordinary shares and may be dilutive to existing shareholders. In the future, we may incur debt or issue equity ranking senior to our ordinary shares. Those securities will generally have priority upon liquidation. Such securities also may be governed by an indenture or other instrument containing covenants restricting its operating flexibility. Additionally, any convertible or exchangeable securities that we issue in the future may have rights, preferences and privileges more favorable than those of our ordinary shares. We may also issue ordinary shares in a public or private offering at prices below the current market price of the ordinary shares. Because our decision to issue debt or equity in the future will depend on market conditions and other factors beyond our control, we cannot predict or estimate the amount, timing, nature or success of our future capital raising efforts. As a result, future capital raising efforts may reduce the market price of our ordinary shares and be dilutive to existing shareholders. Our shareholders may not have any preemptive rights in respect of future issuances of our ordinary shares. In the event of an increase in our share capital, our ordinary shareholders are generally entitled under Dutch law to full preemptive rights, unless these rights are limited or excluded either by a resolution of the General Meeting or by a resolution of our Board (if our Board has been authorized by the General Meeting for this purpose), or where shares are issued to our employees or a group company (i.e., certain affiliates, subsidiaries or related companies) or where shares are issued against a non-cash contribution, or in case of an exercise of a previously acquired right to subscribe for shares. The same preemptive rights apply when rights to subscribe for shares are granted. Preemptive rights may be excluded by our Board on the basis of the irrevocable authorization of the General Meeting to our Board for a period of five years from the date of this authorization with respect to the issue of our ordinary shares up to the amount of the authorized share capital (from time to time). The General Meeting has delegated the authority to issue our ordinary shares and 33 grant rights to purchase our ordinary shares up to the amount of our authorized share capital (from time to time) to our Board for that same period. Accordingly, holders of our ordinary shares may not have any preemptive rights in connection with, and may be diluted by an issue of our ordinary shares and it may be more difficult for a shareholder to obtain control over our General Meeting. Certain of our shareholders outside the Netherlands, in particular, U.S. shareholders, may not be allowed to exercise preemptive rights to which they are entitled, if any, unless a registration statement under the Securities Act of 1933, as amended (the “Securities Act”), is declared effective with respect to our ordinary shares issuable upon exercise of such rights or an exemption from the registration requirements is available. We are not obligated to and do not comply with all the best practice provisions of the Dutch Corporate Governance Code (the “DCGC”). This could adversely affect your rights as a shareholder. As we are incorporated under Dutch law and our ordinary shares have been listed on a government-recognized stock exchange (i.e., the NASDAQ), we are subject to the DCGC. The DCGC contains both principles and best practice provisions for our Board, shareholders and the General Meeting, financial reporting, auditors, disclosure compliance and enforcement standards. The DCGC is based on a “comply or explain” principle. Accordingly, we are required to disclose in our annual management report publicly filed in the Netherlands, whether or not we are complying with the various provisions of the DCGC. If we do not comply with one or more of those provisions (e.g., because of a conflicting NASDAQ requirement or U.S. market practice), we are required to explain the reasons for such non-compliance in our annual management report. We acknowledge the importance of good corporate governance. However, we do not comply with all the provisions of the DCGC, to a large extent because such provisions conflict with or are inconsistent with the corporate governance rules of the NASDAQ and U.S. securities laws that apply to us, or because we believe such provisions do not reflect customary practices of global companies listed on the NASDAQ. This could adversely affect your rights as a shareholder and you may not have the same level of protection as a shareholder in a Dutch company that fully complies with the DCGC. If, based on Mexican law, the accounting value of our ordinary shares is derived more than 50% from property in Mexico, it could result in the imposition of tax on a selling shareholder who is not eligible to claim benefits under the income tax treaty between Mexico and the United States or under any other favorable income tax treaty with Mexico. According to article 161 of the Income Tax Law of Mexico, the transfer by a nonresident of Mexico of shares in an entity where the accounting value of the transferred shares is derived, directly or indirectly, from more than 50% from immovable property located in Mexico could be subject to Mexican income tax. The applicable Mexican law does not provide for the method to be followed in making this calculation. The income tax rate in Mexico for the disposal of shares by nonresidents is currently either 25% of the gross sale proceeds or, if certain conditions are met, 35% of the net gain. Withholding of 25% of gross sale proceeds is required of the buyer only if the latter is a Mexican resident. A Mexican nonresident subject to tax under article 161 may be eligible to claim exemption from taxation or a reduced tax rate under an applicable income tax treaty with Mexico, such as the income tax treaty between Mexico and the United States. A determination of whether the accounting value of our ordinary shares is derived, directly or indirectly, more than 50% from immovable property located in Mexico is subject to interpretations of the applicable law and will be affected by various factors with regard to us that may change over time. If, at the time of a transfer of our ordinary shares, the accounting value of our ordinary shares is derived, directly or indirectly, from more than 50% from immovable property located in Mexico and article 161 were applied to such transfer, it could result in the imposition of the above-mentioned tax on a selling shareholder who is not eligible to claim benefits under the income tax treaty between Mexico and the United States or under any other favorable income tax treaty with Mexico. Item 1B. Unresolved Staff Comments. None. 34 Name of Resort Owned Resorts Yucatán Peninsula Hyatt Ziva Cancún Hyatt Zilara Cancún Panama Jack Resorts Cancún Hilton Playa del Carmen All-Inclusive Resort Capri Resort (1) Dreams Puerto Aventuras(2) Pacific Coast Hyatt Ziva Los Cabos Dominican Republic Hilton La Romana All-Inclusive Resort Hilton La Romana All-Inclusive Resort Dreams Palm Beach Dreams Punta Cana Hyatt Ziva Cap Cana Hyatt Zilara Cap Cana Jamaica Hyatt Ziva Rose Hall Hyatt Zilara Rose Hall Item 2. Properties. As of December 31, 2020, the following table presents an overview of our resorts and is organized by our four geographic business segments: the Yucatán Peninsula, the Pacific Coast, the Dominican Republic and Jamaica. Location Brand and Type Operator Year Built; Significant Renovations Rooms Cancún, Mexico Hyatt Ziva (all ages) Cancún, Mexico Cancún, Mexico Hyatt Zilara (adults-only) Panama Jack (all ages) Playa del Carmen, Mexico Hilton (adults-only) Playa Playa Playa Playa Playa Playa 1975; 1980; 1986; 2002; 2015 2006; 2009; 2013; 2017 1985; 2009; 2017 2002; 2009; 2019 1996; 2006; 2012; 2017 2003 Playa Playa 2007; 2009; 2015 1969; 1990; 2002; 2009; 2014; 2017 Panama Jack Resorts Playa del Carmen Playa del Carmen, Mexico Panama Jack (all ages) Riviera Maya, Mexico Playa (adults-only) Riviera Maya, Mexico Dreams (all ages) AMResorts 1991; 2009 Hyatt Ziva Puerto Vallarta Puerto Vallarta, Mexico Hyatt Ziva (all ages) Cabo San Lucas, Mexico Hyatt Ziva (all ages) La Romana, Dominican Republic La Romana, Dominican Republic Punta Cana, Dominican Republic Punta Cana, Dominican Republic Cap Cana, Dominican Republic Cap Cana, Dominican Republic Hilton (adults-only) Playa 1997; 2008; 2019 Hilton (all ages) Playa 1997; 2008; 2019 Dreams (all ages) AMResorts 1994; 2008 Dreams (all ages) AMResorts Hyatt Ziva (all ages) Playa Hyatt Zilara (adults-only) Playa 2004 2019 2019 Montego Bay, Jamaica Hyatt Ziva (all ages) Montego Bay, Jamaica Hyatt Zilara (adults-only) Hilton Rose Hall Resort & Spa Montego Bay, Jamaica Hilton (all ages) Jewel Paradise Cove Beach Resort & Spa Jewel Grande Montego Bay Resort & Spa(3) Runaway Bay, Jamaica Montego Bay, Jamaica Jewel (adults-only) Jewel (all ages) Playa Playa Playa Playa Playa 2000; 2014; 2017 2000; 2014; 2017 1974; 2008; 2017 2013 2016; 2017 Total Rooms Owned Managed Resorts Sanctuary Cap Cana(4) Jewel Grande Montego Bay Resort & Spa(3) Total Rooms Operated Total Rooms Owned and Operated Punta Cana, Dominican Republic Montego Bay, Jamaica Sanctuary (adults-only) Jewel (condo-hotel) Playa Playa 2008; 2015; 2018 2016; 2017 (1) Following termination of the management agreement with AMResorts in October 2020, this resort has been temporarily closed. (2) On November 3, 2020, we entered into an agreement to sell this property and closed on the sale on February 5, 2021. (3) We acquired an 88-unit tower and spa as part of the business combination with Sagicor. Additionally, we manage the majority of the units within the remaining two condo-hotel towers owned by Sagicor that comprise the Jewel Grande Montego Bay Resort & Spa. (4) Owned by a third party. Item 3. Legal Proceedings. The information contained under the heading “Litigation, claims and assessments” in Note 8 – Commitments and contingencies to our Consolidated Financial Statements in this report is incorporated by reference into this Item 3. 35 547 310 458 524 287 291 305 591 335 356 418 500 620 375 375 276 344 495 225 88 7,720 323 129 452 8,172 Item 4. Mine Safety Disclosures. Not Applicable. PART II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. Our ordinary shares have been traded on NASDAQ under the symbol “PLYA” since March 13, 2017. Shareholder Information As of February 26, 2021, we had 164,029,575 ordinary shares outstanding that were held by approximately 80 shareholders of record, which does not include Depository Trust Company participants, beneficial owners holding shares through nominee names or our employees holding restricted shares granted pursuant to our 2017 Omnibus Incentive Plan that have not vested. Dividend Policy We have never paid cash dividends on our ordinary shares and we do not anticipate paying cash dividends in the foreseeable future. In addition, payments of dividends are restricted by our Senior Secured Credit Facility. We currently intend to retain any earnings for future operations and expansion. Any future determination to pay dividends will be at the discretion of shareholders at a General Meeting, subject to a proposal from our Board, and will depend on our actual and projected financial condition, liquidity and results of operations, capital requirements, prohibitions and other restrictions contained in current or future financing instruments and applicable law, and such other factors as our Board deems relevant. Performance Graph The graph below compares the cumulative total return for our ordinary shares from March 13, 2017 through December 31, 2020 with the comparable cumulative return of three indices: the Dow Jones United States Travel and Leisure Index (“DOW JONES US TRAVEL & LEISURE”), the NASDAQ Composite Index (“NASDAQ”), and the Russell 2000 Index (“RUSSELL 2000”). The graph assumes $100 invested on March 13, 2017 in our ordinary shares and the three indices presented. n r u t e R l a t o T 250 200 150 100 50 0 0 3 / 1 3 / 1 7 0 3 / 3 1 / 1 7 0 6 / 3 0 / 1 7 0 9 / 2 9 / 1 7 1 2 / 3 1 / 1 7 0 3 / 3 0 / 1 8 0 6 / 2 9 / 1 8 0 9 / 2 8 / 1 8 1 2 / 3 1 / 1 8 0 3 / 2 9 / 1 9 0 6 / 2 8 / 1 9 0 9 / 3 0 / 1 9 1 2 / 3 1 / 1 9 0 3 / 3 1 / 2 0 0 6 / 3 0 / 2 0 0 9 / 3 0 / 2 0 1 2 / 3 1 / 2 0 PLYA DOW JONES US TRAVEL & LEISURE NASDAQ RUSSELL 2000 36 Unregistered Sales of Equity Securities and Use of Proceeds The Company entered into a securities purchase agreement, dated June 12, 2020, with certain funds affiliated with Davidson Kempner Capital Management LP (collectively, the “Buyers”), pursuant to which the Company sold to the Buyers 4,878,049 shares of the Company’s ordinary shares at a purchase price of $4.10 per share, for an aggregate purchase price of $20,000,000. The offer and sale were completed pursuant to the exemptions from registration under the Securities Act provided by Section 4(a)(2) of the Securities Act and Rule 506(b) of Regulation D as promulgated by the SEC thereunder. Issuer Purchases of Equity Securities None. Item 6. Selected Financial Data. The following table includes selected historical financial information which has been derived from the audited Consolidated Financial Statements. The following information should be read in conjunction with “Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations” and “Item 8. Financial Statements and Supplementary Data” and all of the financial statements and notes included elsewhere in this Annual Report on Form 10-K. Consolidated Statement of Operations Data ($ in thousands, except per share data): Total revenue Operating (loss) income Net (loss) income Net (loss) income available to ordinary shareholders (Losses) earnings per share - Basic (2) (Losses) earnings per share - Diluted (2) Year Ended December 31, 2020 2019 273,189 $ 636,477 (190,237) $ 25,710 $ $ (262,370) $ (4,357) $ (262,370) $ (4,357) $ (1.98) $ (1.98) $ (0.03) $ (0.03) $ $ $ $ $ $ $ 2018 (1) 617,013 90,597 18,977 18,977 0.16 0.16 $ $ $ $ $ $ 2017 2016 559,545 88,669 $ $ (241) $ 521,491 84,631 20,216 (9,042) $ (23,460) (0.09) $ (0.09) $ (0.46) (0.46) ________ (1) Includes the results of operations of the Sagicor Assets (as defined in Note 4 of the Consolidated Financial Statements included herein) acquired in the June 2018 business combination with certain companies affiliated with Sagicor Group Jamaica Limited. (2) As a result of the business combination with Pace Holdings Corp and New Pace Holdings Corp as described in our Form 10-K for the year ended December 31, 2019, the number of ordinary shares attributable to Playa Hotels & Resorts B.V. shareholders is reflected retroactively to the earliest period presented. Accordingly, the weighted-average number of shares outstanding was adjusted for the retrospective application of the recapitalization for all periods prior to 2017. Consolidated Balance Sheet Data ($ in thousands): Property and equipment, net Cash and cash equivalents Total assets Total debt Total liabilities Cumulative redeemable preferred shares Total equity (excluding preferred shares) Year Ended December 31, 2020 1,727,383 146,919 2,097,665 1,251,267 1,529,529 $ $ $ $ $ 2019 1,929,914 20,931 2,196,964 1,040,658 1,387,313 $ $ $ $ $ 2018 (1) 1,808,412 116,353 2,135,158 989,387 1,295,317 $ $ $ $ $ 2017 1,466,326 117,229 1,737,823 898,215 1,138,274 $ $ $ $ $ — $ — $ — $ — $ 568,136 $ 809,651 $ 839,841 $ 599,549 $ 2016 1,400,317 33,512 1,590,890 828,317 1,074,336 345,951 170,603 $ $ $ $ $ $ $ ________ (1) Includes the Sagicor Assets (as defined in Note 4 of the Consolidated Financial Statements included herein) acquired in the June 2018 business combination with certain companies affiliated with Sagicor Group Jamaica Limited. 37 Consolidated Statement of Cash Flow Data ($ in thousands): Net cash provided by (used in): Operating activities Investing activities Financing activities Capital expenditures Year Ended December 31, 2020 2019 2018 (1) 2017 2016 $ $ $ $ (99,938) $ 72,188 $ 114,430 $ 64,191 $ 76,181 29,412 222,455 $ $ (203,816) $ (204,586) $ (109,829) $ 36,206 $ 89,280 $ 119,704 $ (36,360) $ (208,970) $ (110,851) $ (106,230) $ (19,046) (55,815) (19,262) ________ (1) Includes the results of operations of the Sagicor Assets (as defined in Note 4 of the Consolidated Financial Statements included herein). Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations This section of this Annual Report on Form 10-K generally discusses 2019 and 2020 items and year-to-year comparisons between 2019 and 2020. Discussions of 2018 items and year-to-year comparisons between 2019 and 2018 that are not included in this Annual Report on Form 10-K can be found in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 of our Annual Report on Form 10-K for the fiscal year ended December 31, 2019. Overview Playa is a leading owner, operator and developer of all-inclusive resorts in prime beachfront locations in popular vacation destinations in Mexico and the Caribbean. As of December 31, 2020, Playa owned and/or managed a total portfolio consisting of 21 resorts (8,172 rooms) located in Mexico, Jamaica, and the Dominican Republic. In Mexico, Playa owns and manages Hyatt Zilara Cancún, Hyatt Ziva Cancún, Panama Jack Resorts Cancún, Panama Jack Resorts Playa del Carmen, Hilton Playa del Carmen All- Inclusive Resort, Hyatt Ziva Puerto Vallarta, Hyatt Ziva Los Cabos and Capri Resort. In Jamaica, Playa owns and manages Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Hilton Rose Hall Resort & Spa, Jewel Grande Montego Bay Resort & Spa and Jewel Paradise Cove Beach Resort & Spa. In the Dominican Republic, Playa owns and manages the Hilton La Romana All-Inclusive Family Resort, the Hilton La Romana All-Inclusive Adult Resort, Hyatt Zilara Cap Cana and Hyatt Ziva Cap Cana. Playa also owns three resorts in Mexico and the Dominican Republic that are managed by a third-party and Playa manages the Sanctuary Cap Cana in the Dominican Republic. We believe that the resorts we own and manage are among the finest all-inclusive resorts in the markets they serve. All of our resorts offer guests luxury accommodations, noteworthy architecture, extensive on-site activities and multiple food and beverage options. Our guests also have the opportunity to purchase upgrades from us such as premium rooms, dining experiences, wines and spirits and spa packages. For the year ended December 31, 2020, during which time operations at all of our resorts were temporarily suspended for several months in response to the COVID-19 pandemic and for which occupancy levels were at historic lows after reopening, we generated a net loss of $262.4 million, total revenue of $273.2 million, Net Package RevPAR of $76.61 and Adjusted EBITDA of $(21.2) million. For the year ended December 31, 2019, we generated a net loss of $4.4 million, total revenue of $636.5 million, Net Package RevPAR of $198.28 and Adjusted EBITDA of $150.7 million. For a discussion of Adjusted EBITDA and reconciliation to the most comparable U.S. GAAP financial measures, and a discussion of Net Package RevPAR, see “Key Indicators of Financial and Operating Performance” and “Non-U.S. GAAP Financial Measures,” below. Impact of COVID-19 Pandemic The COVID-19 pandemic and the public health measures that have been undertaken in response have had a significant adverse impact on the global economy, the travel and hospitality industries and our business starting in the first quarter of 2020. The effects of the COVID-19 pandemic, including related government restrictions, border closings, quarantines, “shelter-in-place” orders and “social distancing,” have significantly disrupted global leisure travel, and has adversely impacted global commercial activity, contributing to worldwide economic contraction and increased unemployment. We expect that the continuing economic fallout will create headwinds for leisure travel even after the current government restrictions are lifted. Due to the spread of the COVID-19 pandemic and the associated restrictions placed on international travel, we temporarily suspended operations at all of our resorts in late March 2020 and subsequently began reopening our resorts on July 1, 2020. As of December 31, 2020, all of our resorts had reopened with the exception of the Capri Resort. Our resorts account for all of our revenue. The suspension of operations at our resorts, and the severely reduced occupancy at the resorts that have reopened, has had a significant adverse effect on our liquidity. As of December 31, 2020, we had $146.9 million of 38 available cash, excluding $25.9 million of restricted cash. We took the following measures during the 2020 fiscal year to mitigate the impact of the effects of the COVID-19 pandemic on our liquidity position: • • • • • • raised $224.0 million of additional capital during the second quarter of 2020 from affiliates of Davidson Kempner Capital Management LP (“DK”) in June 2020 in the form of $204.0 million of additional debt financing and $20.0 million of equity financing at $4.10 per share; sold the Jewel Dunn's River Beach Resort & Spa and the Jewel Runaway Bay Beach Resort & Waterpark in May 2020 for a total cash consideration of $60.0 million; the temporary suspension of operations of all of our resorts during the second quarter of 2020 significantly reduced the variable cost components of our resort-level operating expenses, including resort franchise and franchise-related fees, management fees and expenses related to our resort employees; deferred all of our non-critical capital expenditures planned for 2020; adopted temporary voluntary senior executive salary reductions while the majority of our resorts were closed, and our Chief Executive Officer’s voluntary 100% salary reduction remained in place through December 31, 2020; and imposed temporary compensation cuts broadly throughout our corporate workforce and canceled all non-essential corporate travel and spending. We have taken the following actions to improve our liquidity position thus far in 2021: • • • raised $138.0 million, net of underwriting discounts, of additional capital in January 2021 through an underwritten public equity offering at $5.00 per share; paid down the outstanding balance under our Revolving Credit Facility in February 2021 and also amended and extended our existing facility, further extending the covenant waiver period were we to draw the credit line over 35%; and sold the Dreams Puerto Aventuras in February 2021 for a total cash consideration of $34.5 million. In addition, we reduced the size of our Board of Directors in 2020 to align with the Company’s size and needs, and such reduction has reduced, and will continue to reduce, our expenses. We cannot predict when the effects of the pandemic will subside, and thus we cannot predict whether our resorts will be permitted to remain open or when our business will return to normalized or even to break-even levels. There also can be no guarantee that when the effects of the pandemic subside that there will not be continuing resurgences of the virus or that the demand for lodging, and consumer confidence in travel generally, will recover as quickly as other industries. The longer and more severe the pandemic, and the actual occurrence or even the possibility of repeat or cyclical outbreaks of the virus beyond the one currently being experienced, the greater the material adverse effect the pandemic will have on our business, results of operations, cash flows, financial condition, access to credit markets and ability to service our indebtedness. See Part I, Item 1A. Risk Factors included elsewhere in this report for additional information. 39 Results of Operations Years Ended December 31, 2020 and 2019 The following table summarizes our results of operations on a consolidated basis for the years ended December 31, 2020 and 2019 ($ in thousands): Revenue Package Non-package Management fees Cost reimbursements Total revenue Direct and selling, general and administrative expenses Direct Selling, general and administrative Pre-opening Depreciation and amortization Reimbursed costs Impairment loss Loss on sale of assets Gain on insurance proceeds Direct and selling, general and administrative expenses Operating (loss) income Interest expense Other expense Net loss before tax Income tax benefit Net loss Year Ended December 31, Increase / Decrease 2020 2019 Change % Change $ 229,447 $ 538,088 $ (308,641) 40,746 807 2,189 273,189 209,832 104,188 — 92,570 2,189 55,619 2,021 (2,993) 463,426 (190,237) (81,942) (1,164) (273,343) 10,973 (57.4) % (54.8) % (55.7) % (65.9) % (57.1) % (43.1) % (17.2) % (100.0) % (9.2) % (65.9) % 801.7 % 100.0 % 100.0 % (24.1) % (839.9) % 85.9 % (63.6) % 90,157 1,820 6,412 (49,411) (1,013) (4,223) 636,477 (363,288) (159,218) (21,600) (1,452) (9,327) (4,223) 49,451 2,021 (2,993) (147,341) (215,947) (37,855) 2,036 369,050 125,788 1,452 101,897 6,412 6,168 — — 610,767 25,710 (44,087) (3,200) (21,577) 17,220 $ (262,370) $ (4,357) $ (258,013) 5,921.8 % (251,766) 1,166.8 % (6,247) (36.3) % The tables below set forth information with respect to our Occupancy, Net Package ADR, Net Package RevPAR, Net Package Revenue, Net Non-package Revenue, Management Fee Revenue, Total Net Revenue, Adjusted EBITDA and Adjusted EBITDA Margin. For a description of these operating metrics and non-U.S. GAAP measures, and reconciliations to the most comparable U.S. GAAP financial measures, see “Key Indicators of Financial and Operating Performance” and “Non-U.S. GAAP Financial Measures” below. Our comparable portfolio for the year ended December 31, 2020 excludes the following resorts: • • • Hilton La Romana All-Inclusive Resort and Hilton Playa del Carmen All-Inclusive Resort, which were under renovation in 2019; Jewel Runaway Bay Beach Resort & Waterpark and Jewel Dunn’s River Beach Resort & Spa, which were sold in May 2020; and Hyatt Ziva and Hyatt Zilara Cap Cana, a ground-up development opened November 2019. 40 Total Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Management Fee Revenue Total Net Revenue Adjusted EBITDA Adjusted EBITDA Margin Comparable Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Management Fee Revenue Total Net Revenue Adjusted EBITDA Adjusted EBITDA Margin Year Ended December 31, Increase / Decrease 2020 2019 Change % Change 26.9 % 284.84 76.61 $ $ 77.3 % (50.4)pts 256.53 198.28 $ 28.31 $ (121.67) ($ in thousands) 221,659 $ 517,592 $ (295,933) 40,473 807 262,939 (21,173) $ 87,779 1,820 607,191 150,694 (47,306) (1,013) (344,252) $ (171,867) (8.1)% 24.8 % (32.9)pts (65.2)% 11.0 % (61.4)% (57.2)% (53.9)% (55.7)% (56.7)% (114.1)% (132.7)% Year Ended December 31, Increase / Decrease 2020 2019 Change % Change 28.2 % 284.86 80.35 $ $ 79.6 % (51.4)pts 263.35 209.55 $ $ 21.51 (129.20) ($ in thousands) 166,801 $ 433,565 $ (266,764) 31,252 807 198,860 (20,369) $ (10.2)% 72,809 1,820 508,194 132,003 (41,557) (1,013) (309,334) $ (152,372) 26.0 % (36.2)pts (64.6)% 8.2 % (61.7)% (61.5)% (57.1)% (55.7)% (60.9)% (115.4)% (139.2)% $ $ $ $ $ $ $ $ Total Revenue and Total Net Revenue Our total revenue for the year ended December 31, 2020 decreased $363.3 million, or 57.1%, compared to the year ended December 31, 2019. Our Total Net Revenue for the year ended December 31, 2020 decreased $344.3 million, or 56.7%, compared to the year ended December 31, 2019. These decreases are due to the closures of and reduced occupancy at all our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. Total Net Revenue during the year ended December 31, 2020 includes a $2.6 million favorable VAT tax adjustment following OECD guidelines for Transfer Pricing for Multinational Enterprises which considers the economic impact of the COVID-19 pandemic. This adjustment results in a favorable impact to Net Package Revenue and Net Package ADR. Excluding this adjustment, Net Package Revenue would be $219.0 million and Net Package ADR would be $281.48, representing a decrease of 57.7% and an increase of 9.7%, respectively, for the year ended December 31, 2020. See “Impact of COVID-19 Pandemic” above for more information regarding the effects of the COVID-19 pandemic on our results of operations. 41 The following table shows a reconciliation of comparable Net Package Revenue, Net Non-package Revenue, Management Fee Revenue and Total Net Revenue to total revenue for the years ended December 31, 2020 and 2019 ($ in thousands): Net Package Revenue Comparable Net Package Revenue Non-comparable Net Package Revenue Net Package Revenue Net Non-package Revenue Comparable Net Non-package Revenue Non-comparable Net Non-package Revenue Net Non-package Revenue Management Fee Revenue Comparable Management Fee Revenue Non-comparable Management Fee Revenue Management Fee Revenue Total Net Revenue Comparable Total Net Revenue Non-comparable Total Net Revenue Total Net Revenue Compulsory tips Cost Reimbursements Total revenue Direct Expenses Year Ended December 31, Increase/Decrease 2020 2019 Change % Change $ 166,801 $ 433,565 $ (266,764) 54,858 221,659 84,027 517,592 (29,169) (295,933) 31,252 9,221 40,473 807 — 807 198,860 64,079 262,939 8,061 2,189 72,809 14,970 87,779 1,820 — 1,820 508,194 98,997 607,191 22,874 6,412 (41,557) (5,749) (47,306) (1,013) — (1,013) (309,334) (34,918) (344,252) (14,813) (4,223) $ 273,189 $ 636,477 $ (363,288) (61.5) % (34.7) % (57.2)% (57.1) % (38.4) % (53.9)% (55.7) % — % (55.7)% (60.9) % (35.3) % (56.7)% (64.8) % (65.9) % (57.1)% The following table shows a reconciliation of our direct expenses to Net Direct Expenses for the years ended December 31, 2020 and 2019 ($ in thousands): Direct expenses Less: compulsory tips Net Direct Expenses Year Ended December 31, Increase/Decrease 2020 2019 Change % Change $ $ 209,832 $ 369,050 $ (159,218) 8,061 22,874 (14,813) 201,771 $ 346,176 $ (144,405) (43.1) % (64.8) % (41.7)% Our direct expenses include resort expenses, such as food and beverage, salaries and wages, utilities and other ongoing operational expenses. Our Net Direct Expenses for the year ended December 31, 2020 were $201.8 million, or 76.7%, of Total Net Revenue. Our Net Direct Expenses for the year ended December 31, 2019 were $346.2 million, or 57.0%, of Total Net Revenue. Net Direct Expenses for the year ended December 31, 2020 decreased $144.4 million, or 41.7%, compared to the year ended December 31, 2019. Net Direct Expenses at our comparable properties decreased $127.2 million, or 45.3%, compared to the year ended December 31, 2019. The decreases in Net Direct Expenses are due to the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. Direct operating expenses fluctuate based on various factors, including changes in occupancy, labor costs, utilities, repair and maintenance costs and license and property taxes. Management fees and franchise fees, which are computed as a percentage of revenue, increase/decrease as a result of changes in revenues. 42 Net Direct Expenses consists of the following ($ in thousands): Total Portfolio Food and beverages Salary and wages Repairs and maintenance Utilities and sewerage Licenses and property taxes Incentive and management fees Franchise/license fees Transportation and travel expenses Laundry and cleaning expenses Property and equipment rental expense Entertainment expenses and decoration Office supplies Other operational expenses Total Net Direct Expenses Comparable Portfolio Food and beverages Resort salary and wages Repairs and maintenance Utility expenses Licenses and property taxes Incentive and management fees Franchise/license fees Transportation and travel expenses Laundry and cleaning expenses Property and equipment rental expense Entertainment expenses Office supplies Other operational expenses Total Net Direct Expenses Year Ended December 31, Increase/Decrease 2020 2019 Change % Change $ 36,155 $ 84,564 $ 87,119 11,699 25,094 3,224 1,162 12,874 2,844 3,022 1,090 3,948 623 12,917 130,882 17,136 37,791 3,010 6,366 21,881 4,825 4,753 3,305 7,684 1,511 22,468 (48,409) (43,763) (5,437) (12,697) 214 (5,204) (9,007) (1,981) (1,731) (2,215) (3,736) (888) (9,551) $ 201,771 $ 346,176 $ (144,405) (57.2) % (33.4) % (31.7) % (33.6) % 7.1 % (81.7) % (41.2) % (41.1) % (36.4) % (67.0) % (48.6) % (58.8) % (42.5) % (41.7)% Year Ended December 31, Increase/Decrease 2020 2019 Change % Change $ 26,183 $ 68,109 $ 68,208 9,324 18,485 2,273 1,162 9,640 1,716 2,270 844 3,149 497 105,414 13,407 29,936 2,037 6,463 19,380 3,536 3,467 2,641 6,742 1,259 10,103 18,660 (41,926) (37,206) (4,083) (11,451) 236 (5,301) (9,740) (1,820) (1,197) (1,797) (3,593) (762) (8,557) $ 153,854 $ 281,051 $ (127,197) (61.6) % (35.3) % (30.5) % (38.3) % 11.6 % (82.0) % (50.3) % (51.5) % (34.5) % (68.0) % (53.3) % (60.5) % (45.9) % (45.3)% Selling, General and Administrative Expenses Our selling, general and administrative expenses for the year ended December 31, 2020 decreased $21.6 million, or 17.2%, compared to the year ended December 31, 2019. These decreases were primarily driven by the closures of and reduced occupancy at all our resorts during the year ended December 31, 2020 and cost cutting measures taken in response to the COVID-19 pandemic. These resort closures and cost cutting measures drove a $21.6 million decrease in advertising and sales commissions and a $2.7 million decrease in credit card commissions. We also experienced a $3.7 million decrease in transaction expenses due to the completion of the SAP implementation at all of our properties and our corporate entities during 2019. These decreases were partially offset by an increase of $4.3 million in insurance expense, an additional $1.7 million in bad debt expense due to the negative effects of COVID-19, and a $1.5 million increase due to repair and maintenance expenses at our properties in the Yucatán Peninsula due to Hurricane Delta and Hurricane Zeta during the fourth quarter of 2020. 43 Depreciation and Amortization Expense Our depreciation and amortization expense for the year ended December 31, 2020 decreased $9.3 million, or 9.2%, compared to the year ended December 31, 2019. The decrease was due primarily to $16.1 million of accelerated depreciation incurred in 2019 related to renovation projects at the Hilton Playa del Carmen All-Inclusive Resort and Hilton La Romana All-Inclusive Resort and a $4.2 million decrease due to the sale of the Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark in May 2020. These decreases were partially offset by the opening of Hyatt Ziva and Hyatt Zilara Cap Cana in the fourth quarter of 2019, which accounted for a $9.9 million increase. Impairment Loss Our impairment loss for the year ended December 31, 2020 increased $49.5 million, or 801.7%, compared to the year ended December 31, 2019. The increase was driven by $25.3 million of property and equipment impairment recognized upon classification of the Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark as held for sale in May 2020 and $10.6 million of property and equipment impairment recognized upon classification of the Dreams Puerto Aventuras as held for sale in November 2020. For further details on our property and equipment impairment losses, see Note 5 to our Consolidated Financial Statements. The remaining increase was driven by $17.7 million of goodwill impairment resulting from the decrease in forecasted future cash flows during the first quarter of 2020 from the temporary suspension of operations from COVID-19, as we fully impaired the goodwill of our Jewel Runaway Bay Beach Resort & Waterpark, Jewel Dunn’s River Beach Resort & Spa and Jewel Paradise Cove Beach Resort & Spa reporting units and $2.0 million of goodwill impairment losses recognized at the Hilton Rose Hall Resort & Spa during the fourth quarter of 2020. We partially impaired the goodwill of this reporting unit. For further details on our goodwill impairment losses, see Note 18 to our Consolidated Financial Statements. These increases were partially offset by a decrease of $6.2 million as a result of the full impairment of goodwill at the Panama Jack Resorts Playa del Carmen recognized during the year ended December 31, 2019. Loss on Sale of Assets Our loss on sale of assets for the year ended December 31, 2020 increased $2.0 million, or 100.0%, as compared to the year ended December 31, 2019. The increase was due to the sale of the Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark in May 2020, which resulted in a $1.8 million loss for the year ended December 31, 2020. Gain on Insurance Proceeds Our gain on insurance proceeds for the year ended December 31, 2020 increased $3.0 million, or 100.0%, as compared to the year ended December 31, 2019 as a result of insurance proceeds received for the temporary suspension of operations at all of our resorts in late March 2020 due to the COVID-19 pandemic. We had no gain on insurance proceeds during the year ended December 31, 2019. Interest Expense Our interest expense for the year ended December 31, 2020 increased $37.9 million, or 85.9%, as compared to the year ended December 31, 2019. The increase in interest expense was driven primarily by $13.0 million capitalized interest recorded in the year ended December 31, 2019 related to our development projects at Hilton Playa del Carmen All-Inclusive Resort, Hilton La Romana All-Inclusive Resort and Hyatt Ziva and Hyatt Zilara Cap Cana. For the year ended December 31, 2020, we did not record any capitalized interest as none of our resorts were under development. The increase in interest expense was also driven by an $8.9 million increase due to the change in fair value of our interest rate swaps. In March 2019, we adopted hedge accounting and designated our interest rate swaps as cash flow hedges, which required changes in fair value to be recorded through other comprehensive (loss) income. Starting in March 2020, as our cash flow hedges were deemed ineffective due to the decline in interest rates, we recognized all changes in fair value of our interest rate swaps through interest expense. Furthermore, our interest expense increased due to the Additional Senior Secured Credit Facility and Property Loan Agreement executed on June 12, 2020 by $4.9 million and $5.4 million, respectively. For further details, see Note 14 to our Consolidated Financial Statements. Finally, our interest expense increased $1.9 million due to $40.0 million in draws on our Revolving Credit Facility during the first quarter of 2020. Cash interest paid, excluding the effects of capitalized interest, increased to $70.0 million for the year ended December 31, 2020 as compared to the year ended December 31, 2019, representing a $13.9 million, or 24.7%, increase over the period. Cash interest paid increased due to the Additional Senior Secured Credit Facility and Property Loan Agreement executed on June 12, 2020 by $4.5 million and $5.4 million, respectively, and $1.9 million due to draws on our Revolving Credit Facility. As of December 31, 2020, the total amount outstanding under our Revolving Credit Facility was $84.7 million. 44 Income Tax Benefit The income tax benefit for the year ended December 31, 2020 was $11.0 million, a decrease of $6.2 million compared to the year ended December 31, 2019, during which we reported an income tax benefit of $17.2 million. The decrease in tax benefit was driven primarily by a lower tax benefit of $19.4 million from the rate-favorable jurisdictions, an $11.2 million increase of tax expense associated with other book tax differences including nondeductible interest expense and goodwill impairment expense, a $3.0 million increase in tax expense associated with a newly established basis difference in fixed assets, and a $58.8 million increase of tax expense on valuation allowance. The decrease in tax benefit was partially offset by a $62.9 million increase of tax benefit due to decreased book income, a $14.1 million increase of tax benefit related to our Dominican Republic tax paying entities, a $1.8 million increase of tax benefit related to foreign exchange rates change, and a $6.6 million increase of tax benefit from Dutch tax law change. Key Indicators of Financial and Operating Performance We use a variety of financial and other information to monitor the financial and operating performance of our business. Some of this is financial information prepared in accordance with U.S. GAAP, while other information, though financial in nature, is not prepared in accordance with U.S. GAAP. For reconciliations of non-U.S. GAAP financial measures to the most comparable U.S. GAAP financial measure, see “Non-U.S. GAAP Financial Measures.” Our management also uses other information that is not financial in nature, including statistical information and comparative data that are commonly used within the lodging industry to evaluate the financial and operating performance of our portfolio. Our management uses this information to measure the performance of our segments and consolidated portfolio. We use this information for planning and monitoring our business, as well as in determining management and employee compensation. These key indicators include: • • • Net Package Revenue Net Non-package Revenue Owned Net Revenue • Management Fee Revenue • • • • • • • • • • • Total Net Revenue Occupancy Net Package ADR Net Package RevPAR Net Direct Expenses EBITDA Adjusted EBITDA Adjusted EBITDA Margin Owned Resort EBITDA Owned Resort EBITDA Margin Comparable Non-U.S. GAAP Measures Net Package Revenue, Net Non-package Revenue, Owned Net Revenue, Management Fee Revenue, Total Net Revenue and Net Direct Expenses “Net Package Revenue” is derived from the sale of all-inclusive packages, which include room accommodations, food and beverage services, kids club and entertainment activities, net of compulsory tips paid to employees. Government mandated compulsory tips in the Dominican Republic are not included in this adjustment, as they are already excluded from revenue. Revenue is recognized, net of discounts and rebates, when the rooms are occupied and/or the relevant services have been rendered. Advance deposits received from guests are deferred and included in trade and other payables until the rooms are occupied and/or the relevant services have been rendered, at which point the revenue is recognized. “Net Non-package Revenue” represents all other revenues earned from the operations of our resorts, other than Net Package Revenue, net of compulsory tips paid to employees. Government mandated compulsory tips in the Dominican Republic are not included in this adjustment, as they are already excluded from revenue. Net Non-package Revenue includes revenue associated with guests' purchases of upgrades, premium services and amenities, such as premium rooms, dining experiences, wines and spirits and spa 45 packages, which are not included in the all-inclusive package. Revenue not included in a guest’s all-inclusive package is recognized when the goods are consumed. “Owned Net Revenue” represents Net Package Revenue and Net Non-Package Revenue. Owned Net Revenue represents a key indicator to assess the overall performance of our business and analyze trends, such as consumer demand, brand preference and competition. In analyzing our Owned Net Revenues, our management differentiates between Net Package Revenue and Net Non- package Revenue. Guests at our resorts purchase packages at stated rates, which include room accommodations, food and beverage services and entertainment activities, in contrast to other lodging business models, which typically only include the room accommodations in the stated rate. The amenities at all-inclusive resorts typically include a variety of buffet and á la carte restaurants, bars, activities, and shows and entertainment throughout the day. “Management Fee Revenue” is derived from fees earned for managing resorts owned by third-parties. The fees earned are typically composed of a base fee, which is computed as a percentage of resort revenue, and an incentive fee, which is computed as a percentage of resort profitability. Management Fee Revenue was immaterial to our operations for the years ended December 31, 2020, 2019 and 2018, but we expect Management Fee Revenue to be a more relevant indicator to assess the overall performance of our business in the future as we enter into more management contracts. “Total Net Revenue” represents Net Package Revenue, Net Non-package Revenue and Management Fee Revenue. “Cost Reimbursements” is excluded from Total Net Revenue as it is not considered a key indicator of financial and operating performance. Cost reimbursements is derived from the reimbursement of certain costs incurred by Playa on behalf of resorts managed by Playa and owned by third parties. This revenue is fully offset by reimbursable costs and has no net impact on operating income or net income. “Net Direct Expenses” represents direct expenses, net of compulsory tips paid to employees. Occupancy “Occupancy” represents the total number of rooms sold for a period divided by the total number of rooms available during such period. The total number of rooms available excludes any rooms considered “Out of Order” due to renovation or a temporary problem rendering them inadequate for occupancy for an extended period of time. Occupancy is a useful measure of the utilization of a resort’s total available capacity and can be used to gauge demand at a specific resort or group of properties during a given period. Occupancy levels also enable us to optimize Net Package ADR (as defined below) by increasing or decreasing the stated rate for our all-inclusive packages as demand for a resort increases or decreases. Net Package ADR “Net Package ADR” represents total Net Package Revenue for a period divided by the total number of rooms sold during such period. Net Package ADR trends and patterns provide useful information concerning the pricing environment and the nature of the guest base of our portfolio or comparable portfolio, as applicable. Net Package ADR is a commonly used performance measure in the all-inclusive segment of the lodging industry, and is commonly used to assess the stated rates that guests are willing to pay through various distribution channels. Net Package RevPAR “Net Package RevPAR” is the product of Net Package ADR and the average daily occupancy percentage. Net Package RevPAR does not reflect the impact of non-package revenue. Although Net Package RevPAR does not include this additional revenue, it generally is considered the key performance statistic in the all-inclusive segment of the lodging industry to identify trend information with respect to net room revenue produced by our portfolio or comparable portfolio, as applicable, and to evaluate operating performance on a consolidated basis or a regional basis, as applicable. EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin, Owned Resort EBITDA, and Owned Resort EBITDA Margin We define EBITDA, a non-U.S. GAAP financial measure, as net (loss) income, determined in accordance with U.S. GAAP, for the period presented, before interest expense, income tax and depreciation and amortization expense. We define Adjusted EBITDA, a non-U.S. GAAP financial measure, as EBITDA further adjusted to exclude the following items: • • • Other income or expense Pre-opening expense Share-based compensation 46 • • • • • • Other tax expense Transaction expenses Severance expense Gain on property damage insurance proceeds Loss on extinguishment of debt Other items which may include, but are not limited to the following: management contract termination fees; gains or losses from legal settlements; repairs from hurricanes and tropical storms; impairment losses and Jamaica delayed opening accrual reversals. We include the non-service cost components of net periodic pension cost recorded within other (expense) income in the Consolidated Statements of Operations in calculating Adjusted EBITDA as they are considered part of our ongoing resort operations. “Adjusted EBITDA Margin” represents Adjusted EBITDA as a percentage of Total Net Revenue. “Owned Resort EBITDA” represents Adjusted EBITDA before corporate expenses and Management Fee Revenue. “Owned Resort EBITDA Margin” represents Owned Resort EBITDA as a percentage of Owned Net Revenue. Non-U.S. GAAP Measures Net Package Revenue, Net Non-package Revenue, Owned Net Revenue, Total Net Revenue, Net Package ADR, Net Package RevPAR and Net Direct Expenses are all useful to investors as they more accurately reflect our operating results by excluding compulsory tips. These tips have a margin of zero and do not represent our operating results. We also believe that Adjusted EBITDA is useful to investors for two principal reasons. First, we believe Adjusted EBITDA assists investors in comparing our performance over various reporting periods on a consistent basis by removing from our operating results the impact of items that do not reflect our core operating performance. For example, changes in foreign exchange rates (which are the principal driver of changes in other expense), and expenses related to capital raising, strategic initiatives and other corporate initiatives, such as expansion into new markets (which are the principal drivers of changes in transaction expenses), are not indicative of the operating performance of our resorts. The other adjustments included in our definition of Adjusted EBITDA relate to items that occur infrequently and therefore would obstruct the comparability of our operating results over reporting periods. For example, revenue from insurance policies, other than business interruption insurance policies, is infrequent in nature, and we believe excluding these expense and revenue items permits investors to better evaluate the core operating performance of our resorts over time. We believe Adjusted EBITDA Margin provides our investors a useful measurement of operating profitability for the same reasons we find Adjusted EBITDA useful. The second principal reason that we believe Adjusted EBITDA is useful to investors is that it is considered a key performance indicator by our board of directors (our “Board”) and management. In addition, the compensation committee of our Board determines the annual variable compensation for certain members of our management based, in part, on consolidated Adjusted EBITDA. We believe that Adjusted EBITDA is useful to investors because it provides investors with information utilized by our Board and management to assess our performance and may (subject to the limitations described below) enable investors to compare the performance of our portfolio to our competitors. Our non-U.S. GAAP financial measures are not substitutes for revenue, net income or any other measure determined in accordance with U.S. GAAP. There are limitations to the utility of non-U.S. GAAP financial measures, such as Adjusted EBITDA. For example, other companies in our industry may define Adjusted EBITDA differently than we do. As a result, it may be difficult to use Adjusted EBITDA or similarly named non-U.S. GAAP financial measures that other companies publish to compare the performance of those companies to our performance. Because of these limitations, our non-U.S. GAAP financial measures should not be considered as a measure of the income or loss generated by our business or discretionary cash available for investment in our business, and investors should carefully consider our U.S. GAAP results presented. For a reconciliation of EBITDA, Adjusted EBITDA and Owned Resort EBITDA to net (loss) income as computed under U.S. GAAP, see “Non-U.S. GAAP Financial Measures.” 47 Comparable Non-U.S. GAAP Measures We believe that presenting Adjusted EBITDA, Total Net Revenue, Net Package Revenue, Net Non-package Revenue and Net Direct Expenses on a comparable basis is useful to investors because these measures include only the results of resorts owned and in operation for the entirety of the periods presented and thereby eliminate disparities in results due to the acquisition or disposition of resorts or the impact of resort closures or re-openings in connection with redevelopment or renovation projects. As a result, we believe these measures provide more consistent metrics for comparing the performance of our operating resorts. We calculate Comparable Adjusted EBITDA, Comparable Total Net Revenue, Comparable Net Package Revenue and Comparable Net Non-package Revenue as the total amount of each respective measure less amounts attributable to non-comparable resorts, by which we mean resorts that were not owned or in operation during some or all of the relevant reporting period. Our comparable portfolio for the year ended December 31, 2020 excludes the following resorts: Hilton La Romana All-Inclusive Resort and Hilton Playa del Carmen All-Inclusive Resort, which were under renovation in 2019, Jewel Runaway Bay Beach Resort & Waterpark and Jewel Dunn’s River Beach Resort & Spa, which were sold in May 2020, Capri Resort, which was closed in November 2020 and Hyatt Ziva and Hyatt Zilara Cap Cana, a ground-up development opened November 2019. A reconciliation of net income as computed under U.S. GAAP to comparable Adjusted EBITDA is presented in “Non-U.S. GAAP Financial Measures,” below. For a reconciliation of Comparable Net Package Revenue, Comparable Net Non-package Revenue, Comparable Management Fee Revenue and Comparable Total Net Revenue to total revenue as computed under U.S. GAAP, see “Results of Operations.” Segment Results Years Ended December 31, 2020 and 2019 We evaluate our business segment operating performance using segment Owned Net Revenue and segment Owned Resort EBITDA. The following tables summarize segment Owned Net Revenue and segment Owned Resort EBITDA for the years ended December 31, 2020 and 2019 ($ in thousands): Year Ended December 31, Increase / Decrease 2020 2019 Change % Change Owned Net Revenue Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Segment Owned Net Revenue Other Management Fee Revenue Total Net Revenue Owned Resort EBITDA Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Segment Owned Resort EBITDA Other corporate Management Fee Revenue Total Adjusted EBITDA $ 109,629 $ 235,788 $ (126,159) 33,065 49,898 69,173 261,765 367 807 85,219 90,783 193,558 605,348 23 1,820 (52,154) (40,885) (124,385) (343,583) (1,013) 344 1,495.7 % (53.5) % (61.2) % (45.0) % (64.3) % (56.8)% (55.7) % (56.7)% $ 262,939 $ 607,191 $ (344,252) Year Ended December 31, Increase / Decrease 2020 2019 Change % Change $ 17,783 $ 82,534 $ 4,281 (6,694) (1,284) 14,086 (36,066) 807 31,618 16,596 55,175 185,923 (37,049) 1,820 (64,751) (27,337) (23,290) (56,459) (171,837) 983 (1,013) (78.5) % (86.5) % (140.3) % (102.3) % (92.4)% (2.7) % (55.7) % $ (21,173) $ 150,694 $ (171,867) (114.1)% 48 For a reconciliation of segment Owned Net Revenue and segment Owned Resort EBITDA to total revenue and net income or loss, respectively, each as computed under U.S. GAAP, see Note 19 to our Consolidated Financial Statements. Yucatán Peninsula The following tables set forth information with respect to our Occupancy, Net Package ADR, Net Package RevPAR, Net Package Revenue, Net Non-package Revenue, Owned Net Revenue, Owned Resort EBITDA and Owned Resort EBITDA Margin for our Yucatán Peninsula segment for the years ended December 31, 2020 and 2019 for the total segment portfolio and comparable segment portfolio: Total Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Owned Net Revenue Owned Resort EBITDA Owned Resort EBITDA Margin Comparable Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Owned Net Revenue Owned Resort EBITDA Owned Resort EBITDA Margin $ $ $ $ $ $ $ $ Year Ended December 31, Increase / Decrease 2020 2019 Change % Change 33.2% 84.9% (51.7)pts 283.15 93.94 $ $ 256.81 218.14 ($ in thousands) $ 205,813 29,975 235,788 93,585 16,044 109,629 $ $ $ 26.34 (124.20) (112,228) (13,931) (126,159) 17,783 $ 82,534 $ (64,751) 16.2% 35.0% (18.8)pts (60.9)% 10.3 % (56.9)% (54.5)% (46.5)% (53.5)% (78.5)% (53.7)% Year Ended December 31, Increase / Decrease 2020 2019 Change % Change 33.2% 85.5% (52.3)pts 283.79 94.09 $ $ 256.94 219.58 ($ in thousands) 75,697 12,545 88,242 14,234 $ $ 176,083 25,192 201,275 $ $ $ 26.85 (125.49) (100,386) (12,647) (113,033) 72,897 $ (58,663) 16.1% 36.2% (20.1)pts (61.2)% 10.4 % (57.2)% (57.0)% (50.2)% (56.2)% (80.5)% (55.5)% Segment Comparable Owned Net Revenue. Our Comparable Owned Net Revenue for the year ended December 31, 2020 decreased $113.0 million, or 56.2%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. Comparable Owned Net Revenue during the year ended December 31, 2020 includes a $1.1 million favorable VAT tax adjustment following OECD guidelines for Transfer Pricing for Multinational Enterprises which considers the economic impact of the COVID-19 pandemic. This adjustment resulted in a favorable impact to Comparable Net Package Revenue and Comparable Net Package ADR. Excluding this adjustment, Comparable Net Package Revenue would be $74.6 million, representing a decrease of 57.7% for the year ended December 31, 2020. Comparable Net Package ADR would be $279.53 and Comparable Net Package RevPar would be $92.68, representing an increase of 8.8% and a decrease of 57.8%, respectively, for the year ended December 31, 2020. Total segment Owned Net Revenue during the year ended December 31, 2020 includes a $1.8 million favorable VAT tax adjustment. Excluding this adjustment, Net Package Revenue would be $91.8 million, representing a decrease of 55.4% for the year ended December 31, 2020. Net Package ADR would be $277.77 and Net Package RevPAR would be $92.15, representing an increase of 8.2% and a decrease of 57.8%, respectively, for the year ended December 31, 2020. Segment Comparable Owned Resort EBITDA. Our Comparable Owned Resort EBITDA for the year ended December 31, 2020 decreased $58.7 million, or 80.5%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. 49 Pacific Coast The following tables set forth information with respect to our Occupancy, Net Package ADR, Net Package RevPAR, Net Package Revenue, Net Non-package Revenue, Owned Net Revenue, Owned Resort EBITDA and Owned Resort EBITDA Margin for our Pacific Coast segment for the years ended December 31, 2020 and 2019 for the total segment portfolio: Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Owned Net Revenue Owned Resort EBITDA Owned Resort EBITDA Margin Year Ended December 31, Increase / Decrease 2020 2019 Change % Change $ $ $ $ 25.8% 315.24 81.38 $ $ 76.4% (50.6)pts 284.99 217.84 $ 30.25 $ (136.46) ($ in thousands) 27,582 $ 5,483 33,065 4,281 $ 12.9% 73,627 11,592 85,219 31,618 $ (46,045) (6,109) (52,154) $ (27,337) 37.1% (24.2)pts (66.2)% 10.6 % (62.6)% (62.5)% (52.7)% (61.2)% (86.5)% (65.2)% Segment Owned Net Revenue. Our Owned Net Revenue for the year ended December 31, 2020 decreased $52.2 million, or 61.2%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. Owned Net Revenue during the year ended December 31, 2020 includes a $0.3 million favorable VAT tax adjustment following OECD guidelines for Transfer Pricing for Multinational Enterprises which considers the economic impact of the COVID-19 pandemic. This adjustment resulted in a favorable impact to Owned Net Revenue and Net Package ADR. Excluding this adjustment, Owned Net Revenue would be $27.2 million, representing a decrease of 63.0% for the year ended December 31, 2020. Net Package ADR would be $311.44 and Net Package RevPAR would be $80.40, representing an increase of 9.3% and a decrease of 63.1%, respectively, for the year ended December 31, 2020. Segment Owned Resort EBITDA. Our Owned Resort EBITDA for the year ended December 31, 2020 decreased $27.3 million, or 86.5%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic Dominican Republic The following tables set forth information with respect to our Occupancy, Net Package ADR, Net Package RevPAR, Net Package Revenue, Net Non-package Revenue, Owned Net Revenue, Owned Resort EBITDA and Owned Resort EBITDA Margin for our Dominican Republic segment for the years ended December 31, 2020 and 2019 for the total segment portfolio and comparable segment portfolio: Total Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Owned Net Revenue Owned Resort EBITDA Owned Resort EBITDA Margin $ $ $ $ 50 Year Ended December 31, Increase / Decrease 2020 2019 Change % Change ($ in thousands) 18.7 % 237.34 44.46 $ $ 42,542 $ 7,356 49,898 (6,694) $ (13.4)% 64.1% (45.4)pts 190.64 122.26 75,716 15,067 90,783 16,596 $ $ $ 46.70 (77.80) (33,174) (7,711) (40,885) $ (23,290) 18.3% (31.7)pts (70.8)% 24.5 % (63.6)% (43.8)% (51.2)% (45.0)% (140.3)% (173.2)% Comparable Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Owned Net Revenue Owned Resort EBITDA Owned Resort EBITDA Margin $ $ $ $ Year Ended December 31, Increase / Decrease 2020 2019 Change % Change ($ in thousands) 20.5 % 177.89 36.39 $ $ 14,918 $ 3,154 18,072 (891) $ (4.9)% 72.2% (51.7)pts 185.87 134.21 54,867 11,741 66,608 17,773 $ $ $ (7.98) (97.82) (39,949) (8,587) (48,536) $ (18,664) 26.7% (31.6)pts (71.6)% (4.3)% (72.9)% (72.8)% (73.1)% (72.9)% (105.0)% (118.4)% Segment Comparable Owned Net Revenue. Our Comparable Owned Net Revenue for the year ended December 31, 2020 decreased $48.5 million, or 72.9%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. Segment Comparable Owned Resort EBITDA. Our Comparable Owned Resort EBITDA for the year ended December 31, 2020 decreased $18.7 million, or 105.0%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. Jamaica The following tables set forth information with respect to our Occupancy, Net Package ADR, Net Package RevPAR, Net Package Revenue, Net Non-package Revenue, Owned Net Revenue, Owned Resort EBITDA and Owned Resort EBITDA Margin for our Jamaica segment for the years ended December 31, 2020 and 2019 for the total segment portfolio and comparable segment portfolio and comparable segment portfolio: Total Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Owned Net Revenue Owned Resort EBITDA Owned Resort EBITDA Margin Year Ended December 31, Increase / Decrease 2020 2019 Change % Change 30.1 % 320.30 96.36 $ $ 79.0% (48.9)pts 289.70 228.89 $ $ 30.60 (132.53) ($ in thousands) $ 162,436 $ (104,486) 31,122 193,558 (19,899) (124,385) 57,950 11,223 69,173 (1,284) $ 55,175 $ (56,459) (1.9)% 28.5% (30.4)pts (61.9)% 10.6 % (57.9)% (64.3)% (63.9)% (64.3)% (102.3)% (106.7)% $ $ $ $ 51 Comparable Portfolio Occupancy Net Package ADR Net Package RevPAR Net Package Revenue Net Non-package Revenue Owned Net Revenue Owned Resort EBITDA Owned Resort EBITDA Margin $ $ $ $ Year Ended December 31, Increase / Decrease 2020 2019 Change % Change 78.3% (50.1)pts 28.2 % 329.62 93.00 $ $ 316.57 247.89 ($ in thousands) 48,604 $ 9,703 58,307 128,988 24,261 153,249 $ $ $ 13.05 (154.89) (80,384) (14,558) (94,942) (2,734) $ 44,944 $ (47,678) (4.7)% 29.3% (34.0)pts (64.0)% 4.1 % (62.5)% (62.3)% (60.0)% (62.0)% (106.1)% (116.0)% Segment Comparable Owned Net Revenue. Our Comparable Owned Net Revenue for the year ended December 31, 2020 decreased $94.9 million, or 62.0%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. Comparable Owned Net Revenue during the year ended December 31, 2020 includes a $0.5 million favorable VAT tax adjustment following OECD guidelines for Transfer Pricing for Multinational Enterprises which considers the economic impact of the COVID-19 pandemic. This adjustment results in a favorable impact to Comparable Net Package Revenue and Comparable Net Package ADR. Excluding this adjustment, Comparable Net Package Revenue would be $48.1 million, representing a decrease of 62.7% for the year ended December 31, 2020. Comparable Net Package ADR would be $326.17 and Comparable Net Package RevPar would be $92.02, representing an increase of 3.0% and a decrease of 62.9%, respectively, for the year ended December 31, 2020. Segment Comparable Owned Resort EBITDA. Our Comparable Owned Resort EBITDA for the year ended December 31, 2020 decreased $47.7 million, or 106.1%, compared to the year ended December 31, 2019. This decrease is a result of the closures of and reduced occupancy at all of our resorts during the second, third and fourth quarters in response to the COVID-19 pandemic. 52 Non-U.S. GAAP Financial Measures Reconciliation of Net Income to Adjusted EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortization) The following is a reconciliation of our U.S. GAAP net (loss) income to EBITDA and Adjusted EBITDA for the years ended December 31, 2020, 2019 and 2018 ($ in thousands): Year Ended December 31, 2020 2019 2018 Net (loss) income Interest expense Income tax (benefit) provision Depreciation and amortization EBITDA Other expense (income) (a) Share-based compensation Pre-opening expense Transaction expense (b) Severance expense (c) Other tax expense (d) Jamaica delayed opening accrual reversal (e) Impairment loss (f) Loss on sale of assets Property damage insurance gain Repairs from hurricanes and tropical storms (g) Non-service cost components of net periodic pension benefit (cost) (h) $ (262,370) $ (4,357) $ 81,942 (10,973) 92,570 (98,831) 1,164 10,158 — 2,497 3,844 613 — 55,619 2,021 — 1,542 200 44,087 (17,220) 101,897 124,407 3,200 8,845 1,452 6,175 515 577 — 6,168 — — — (645) Adjusted EBITDA Other corporate Management Fee Revenue Owned Resort EBITDA Less: Non-comparable Owned Resort EBITDA (i) Comparable Owned Resort EBITDA $ $ $ (21,173) $ 150,694 $ 36,066 (807) 14,086 (804) 14,890 $ $ 37,049 (1,820) 185,923 18,691 167,232 $ $ 18,977 62,243 12,199 73,278 166,697 (2,822) 6,116 321 9,615 333 1,633 (342) — — (2,212) — (308) 179,031 34,786 (755) 213,062 43,914 169,148 ________ (a) Represents changes in foreign exchange and other miscellaneous expenses or income. (b) Represents expenses incurred in connection with corporate initiatives, such as: debt refinancing costs; other capital raising efforts; the redesign and build-out of our internal controls for the periods in 2019, and strategic initiatives, such as the launch of a new resort or possible expansion into new markets. (c) Represents expenses incurred for employee terminations. (d) Relates primarily to a Dominican Republic asset/revenue tax, which is an alternative tax to income tax in the Dominican Republic. We eliminate this expense from Adjusted EBITDA because it is similar to the income tax provision we eliminate from our calculation of EBITDA. (e) Represents a reversal on an expense accrual recorded in 2014 related to our future stay obligations provided to guests affected by the delayed opening of Hyatt Ziva and Hyatt Zilara Rose Hall. This reversal concluded in the first quarter of 2018. (f) Represents the property and equipment impairment loss related to the sale of Jewel Dunn’s River Beach Resort & Spa, Jewel Runaway Bay Beach Resort & Waterpark and Dreams Puerto Aventuras, and the goodwill impairment loss on our Jewel Paradise Cove Beach Resort & Spa, Jewel Dunn's River Beach Resort, Jewel Runaway Bay Beach Resort & Waterpark and Hilton Rose Hall Resort & Spa reporting units. (g) Represents repair and maintenance expenses at our properties in the Yucatán Peninsula due to Hurricane Delta and Hurricane Zeta during the fourth quarter of 2020. These are expenses incurred that are not covered by insurance claims nor offset by insurance proceeds. (h) Represents the non-service cost components of net periodic pension benefit (cost) recorded within other expense (income) in the Consolidated Statement of Operations. We include these benefits (costs) for the purposes of calculating Adjusted EBITDA as they are considered part of our ongoing resort operations. (i) Comparable resorts for the year ended December 31, 2020 exclude the following: Hilton La Romana All-Inclusive Resort and Hilton Playa del Carmen All- Inclusive Resort, which were under renovation in 2019, Hyatt Ziva and Hyatt Zilara Cap Cana, a ground-up development opened November 2019, Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark which were sold in May 2020. Seasonality The seasonality of the lodging industry and the location of our resorts in Mexico and the Caribbean have historically resulted in the greatest demand for our resorts between mid-December and April of each year, yielding higher occupancy levels and package rates during this period. This seasonality in demand has resulted in predictable fluctuations in revenue, results of operations and liquidity, which are consistently higher during the first quarter of each year than in successive quarters. 53 The COVID-19 pandemic altered this seasonal trend in 2020. See “Impact of COVID-19 Pandemic” for more information regarding the effects of the COVID-19 pandemic on our results of operations. Inflation Operators of lodging properties, in general, possess the ability to adjust room rates to reflect the effects of inflation. However, competitive pressures, in addition to the effects of the COVID-19 pandemic, may limit our ability to raise room rates to fully offset inflationary cost increases. See “Impact of COVID-19 Pandemic” above for more information regarding the effects of the COVID-19 pandemic on our results of operations. Liquidity and Capital Resources The suspension of operations of all of our resorts, which account for all of our revenue, as a result of the COVID-19 pandemic from late March until July 2020, and the phased re-opening thereafter with historically low occupancy rates, has had a significant adverse effect on our liquidity. Our net cash used in operating activities for the year ended December 31, 2020 was $99.9 million and we expect that our cash flows from operations will be adversely affected for the duration of the COVID-19 pandemic and for a transitional period thereafter. As of January 31, 2021, we had approximately $272.0 million of available cash, excluding $24.8 million of restricted cash. See “Impact of COVID-19 Pandemic” above for information regarding the measures we have taken to preserve our available cash and improve our liquidity position. As of December 31, 2020, we had $146.9 million of available cash, excluding restricted cash, down from $195.5 million as of September 30, 2020. The reduction in available cash was attributable to cash used in operations in October, November and December 2020 of $16.8 million, $14.3 million and $11.0 million, respectively, development capital expenditures of $4.5 million and maintenance capital expenditures of $2.0 million. Our primary short-term cash needs are paying operating expenses, maintaining our resorts, and servicing our outstanding indebtedness. As of December 31, 2020, we had $175.1 million of scheduled contractual obligations in 2021; however, we fully repaid the $84.7 million outstanding balance under our Revolving Credit Facility in February 2021. We have deferred substantially all development, expansion, renovation, repositioning and rebranding projects until at least 2021, with timing subject to the duration of the COVID-19 pandemic and the pace at which our business returns to more normalized levels. We expect to meet our short-term liquidity requirements generally through existing cash balances, the sale of non-core assets and, if necessary, equity issuances. We sold the Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark for gross consideration of $60.0 million in cash during the second quarter of 2020, and sold the Dreams Puerto Aventuras for gross consideration of $34.5 million in cash in February 2021. On June 12, 2020, we announced that we had raised $224.0 million of additional capital from affiliates of Davidson Kempner Capital Management LP in the form of $204.0 million of additional debt financing and $20.0 million of equity financing at a price of $4.10 per share. Additionally, on January 11, 2021, we issued 28,750,000 ordinary shares with a par value of €0.10 per share in connection with a public equity offering at a price of $5.00 per share. We received $138.0 million in cash consideration, net of underwriting discounts. Long-term liquidity needs may include property developments, expansions, renovations, repositioning and rebranding projects, potential acquisitions and the repayment of indebtedness. As of December 31, 2020, our total debt obligations were $1,267.3 million (which represents the principal amounts outstanding under our Revolving Credit Facility, Term Loans, Property Loan and financing lease obligations, excluding $5.6 million in issuance discounts and $10.4 million of unamortized debt issuance costs). We expect to meet our long-term liquidity requirements generally through the sources available for short-term needs, net cash provided by operations, as well as equity or debt issuances or proceeds from the potential disposal of assets. We are continuing to monitor our liquidity and we may pursue additional sources of liquidity as needed. The availability of additional liquidity options will depend on the economic and financial environment, our credit, our historical and projected financial and operating performance and continued compliance with financial covenants. If operating conditions do not improve, whether as a result of the current pandemic or a resurgence thereof or for other reasons, we may not be able to maintain our current liquidity position or access additional sources of liquidity at acceptable terms or at all. Financing Strategy We intend to use other financing sources that may be available to us from time to time, including financing from banks, institutional investors or other lenders, such as bridge loans, letters of credit, joint ventures and other arrangements. Future financings may be unsecured or may be secured by mortgages or other interests in our assets. In addition, we may issue publicly or privately placed debt or equity securities. When possible and desirable, we will seek to replace short-term financing with long-term financing. 54 We may use the proceeds from any financings to refinance existing indebtedness, to finance resort projects or acquisitions or for general working capital or other purposes. Our indebtedness may be recourse, non-recourse or cross-collateralized and may be fixed rate or variable rate. If the indebtedness is non-recourse, the obligation to repay such indebtedness will generally be limited to the particular resort or resorts pledged to secure such indebtedness. In addition, we may invest in resorts subject to existing loans secured by mortgages or similar liens on the resorts or may refinance resorts acquired on a leveraged basis. Cash Flows The following table summarizes our net cash provided by or used in operating activities, investing activities and financing activities for the periods indicated and should be read in conjunction with our Consolidated Statements of Cash Flows and accompanying notes thereto included in the Consolidated Financial Statements ($ in thousands): Net cash (used in) provided by operating activities Net cash provided by (used in) investing activities Net cash provided by financing activities Net Cash (Used in) Provided by Operating Activities Year Ended December 31, 2020 2019 $ $ $ (99,938) $ 29,412 222,455 $ $ 72,188 (203,816) 36,206 Our net cash from operating activities is generated primarily from operating income from our resorts. Our net cash used in operating activities for the year ended December 31, 2020 was $99.9 million, compared to $72.2 million provided by operating activities for the year ended December 31, 2019. • • Net loss of $262.4 million for the year ended December 31, 2020 included significant non-cash income and expenses, including $92.6 million of depreciation and amortization, $55.6 million of impairment losses, $10.2 million of share-based compensation and a $8.2 million loss on the fair value of our interest rate swaps, offset by changes in our assets and liabilities through the normal course of operations. Net loss of $4.4 million for the year ended December 31, 2019 included significant non-cash income and expenses, including $101.9 million of depreciation and amortization, $8.8 million of share-based compensation and a $0.7 million gain on the fair value of our interest rate swaps, offset by changes in our assets and liabilities through the normal course of operations. Net Cash Provided by (Used in) Investing Activities For the years ended December 31, 2020 and 2019, our net cash provided by investing activities was $29.4 million and used in investing activities was $203.8 million, respectively. Activity for the year ended December 31, 2020: • • • • Net proceeds from the sale of assets of $58.3 million; Purchases of property and equipment of $36.4 million ◦ Includes $18.7 million in payments for prior year non-cash purchases of property and equipment; Purchases of intangibles of $1.0 million; and Receipt of key money of $8.5 million. Activity for the year ended December 31, 2019: • • Purchases of property and equipment of $209.0 million which includes $112.1 million in cash used for the development of Hyatt Ziva and Hyatt Zilara Cap Cana and $78.9 million for other development and maintenance capital expenditures; Purchases of intangibles of $3.6 million; and 55 • Receipt of key money of $6.5 million. Capital Expenditures We maintain each of our properties in good repair and condition and in conformity with applicable laws and regulations, franchise and license agreements and management agreements. Capital expenditures made to extend the service life or increase the capacity of our assets, including expenditures for the replacement, improvement or expansion of existing capital assets (i.e., maintenance capital expenditures), differ from ongoing repair and maintenance expense items, which do not in our judgment extend the service life or increase the capacity of assets and are charged to expense as incurred. We have approval rights over capital expenditures made by our third-party manager as part of the annual budget process for each property they manage. From time to time, certain of our resorts may be undergoing renovations as a result of our decision to upgrade portions of the resorts, such as guestrooms, public space, meeting space, gyms, spas and/or restaurants, in order to better compete with other resorts in our markets. Due to the impacts of the COVID-19 pandemic on our liquidity, we deferred all non-critical capital expenditures in 2020 and anticipate further deferring them until we have further visibility into the longer-term impact of COVID-19 and economic conditions improve. Net Cash Provided by Financing Activities Our net cash provided by financing activities was $222.5 million for the year ended December 31, 2020, compared to $36.2 million provided by financing activities for the year ended December 31, 2019. Activity for the year ended December 31, 2020: • • • • • • • Net proceeds from debt issuance of $199.6 million; Proceeds from borrowings on our Revolving Credit Facility of $40.0 million; Net proceeds from equity issuance of $19.6 million; Principal payments on our Term Loan of $10.1 million; Issuance costs of debt of $8.7 million; Repayments on our Revolving Credit Facility of $15.3 million; and Repurchases of ordinary shares of $2.5 million. Activity for the year ended December 31, 2019: • • • Purchases of ordinary shares of $13.7 million; Principal payments on our Term Loan of $10.1 million; and Proceeds from draws on our Revolving Credit Facility of $60.0 million. Dividends We do not plan on paying cash dividends on our ordinary shares in the foreseeable future. No cash dividends were paid for the year ended December 31, 2020. Share Repurchases On December 14, 2018, our Board of Directors authorized the repurchase of up to $100.0 million of our outstanding ordinary shares as means of returning capital to our shareholders. Repurchases may be made from time to time in the open market, in privately negotiated transactions or by other means (including Rule 10b5-1 trading plans). Depending on market conditions and other factors, these repurchases may be commenced or suspended from time to time without prior notice. During the first quarter of 2020, we purchased 340,109 ordinary shares at an average price of $7.35 per share. We did not repurchase any shares after the first quarter in 2020. We have purchased a total of 2,178,837 shares and there was approximately $83.5 million remaining under our share repurchase authorization as of December 31, 2020. As part of our cash preservation efforts given our liquidity position as a result of the COVID-19 pandemic, we have suspended repurchases of our ordinary shares under our share repurchase program until we have more visibility into the longer-term impact of COVID-19 and economic conditions improve. 56 Senior Secured Credit Facility, Additional Credit Facility and Property Loan As of December 31, 2020, our total debt obligations were $1,267.3 million which represents the principal amounts outstanding under our term loan (the “Term Loan”) and revolving credit facility (the “Revolving Credit Facility,” and, collectively with the Term Loan, the “Senior Secured Credit Facility”), our additional senior secured credit facility (the “Additional Credit Facility”), our property loan agreement (the “Property Loan”) and finance lease obligations, excluding $5.6 million of issuance discounts and $10.4 million of unamortized debt issuance costs. For discussion of our debt obligations, including recent amendments affecting the maturity dates, interest rates and financial covenants, refer to Note 14 and Note 21 to the Consolidated Financial Statement included within Item 8. Financial Statements and Supplementary Data. Contractual Obligations The following table sets forth our obligations and commitments to make future payments under contracts and contingent commitments as of December 31, 2020 ($ in thousands): 1 Year Due in 1 to 3 years Due in 3 to 5 years Due in Over 5 years Revolving Credit Facility interest payments (1)(2) $ 1,403 $ 138 $ Revolving Credit Facility principal payments (3) Term Loan principal payments Term Loan interest payments (4) Property Loan principal payments Property Loan interest payments Prepayment of Senior Secured Credit Facility (5) Operating and financing lease obligations Pension obligation 84,667 10,100 67,638 — 9,440 — 1,261 561 — 20,200 115,837 — 20,633 29,662 2,314 1,052 — $ — 1,010,386 23,643 110,000 16,337 — 1,800 1,241 — $ — — — — — — 4,067 4,441 Total 1,541 84,667 1,040,686 207,118 110,000 46,410 29,662 9,442 7,295 Total contractual obligations $ 175,070 $ 189,836 $ 1,163,407 $ 8,508 $ 1,536,821 ________ (1) (2) (3) (4) (5) The commitment fee, which may range from 0.5% to 0.25% depending on certain leverage ratios, was 0.5% on the $0.3 million undrawn balance of our Revolving Credit Facility as of December 31, 2020. Draws under the Revolving Credit Facility bear interest at one-month LIBOR plus 3.0%. The weighted-average interest rate was 3.15% on the $84.7 million outstanding balance of our Revolving Credit Facility as of December 31, 2020. Under the Fifth Amendment to our Senior Secured Credit Facility entered into in February 2021, we are obligated to repay $17.0 million of our outstanding balance on our Revolving Credit Facility in April 2022 and the remaining outstanding balance in January 2024; however, we fully repaid the outstanding balance as of December 31, 2020 on February 5, 2021. See Note 21, “Subsequent Events,” to our Consolidated Financial Statements for more information. The interest commitment on our Term Loan is calculated based on LIBOR plus 275 basis points with a 1% LIBOR floor and the estimated net settlement of the related interest rate swaps. Projected interest rates range from 2.87% to 3.75%. Payments were calculated using the average forecasted one-month forward-looking LIBOR curve. In connection with the terms of the Existing Credit Agreement, we are required to use the net proceeds from the sale of assets to prepay the proportionate balance on our Senior Secured Credit Facility if our net leverage ratio is above 4.00x. We anticipate that we will prepay the net proceeds from the sale of the Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark, less incremental transaction costs and capital expenditures incurred across our portfolio leading up to the prepayment date, in May 2022. Off Balance Sheet Arrangements We had no off balance sheet arrangements for the years ended December 31, 2020 and 2019. Fair Value of Financial Instruments Our financial instruments consist of cash and cash equivalents, restricted cash, trade and other receivables, accounts receivable from related parties, certain prepayments and other assets, trade and other payables, payables to related parties, derivative financial instruments, other liabilities including our pension obligation and debt. See Note 16, “Fair value of financial instruments,” to our Consolidated Financial Statements for more information. 57 Related Party Transactions See Note 7, “Related party transactions,” to our Consolidated Financial Statements for information on these transactions. Critical Accounting Policies and Estimates Our Consolidated Financial Statements included herein have been prepared in accordance with U.S. GAAP. The preparation of these financial statements requires management to make estimates and assumptions that affect the reported amounts and related disclosures. A number of our significant accounting policies are critical due to the fact that they require us to exercise a higher degree of judgment and estimation based on assumptions that are inherently uncertain. While we believe our estimates, assumptions and judgments are reasonable, they are based upon information presently available. Actual results may differ significantly from these estimates under different assumptions, judgments or conditions, which could have a material effect on our financial position, results of operations and related disclosures. Business combinations Assets acquired and liabilities assumed in a business combination are recorded at fair value as of the acquisition date. We use judgment to determine the fair value of the property or business acquired and to determine the amount of value to allocate to each identifiable asset or liability. Changes to the significant assumptions or estimates used to determine the fair value of the acquired assets or liabilities could materially affect the measurement and allocation of fair value as well as the amount, if any, of goodwill recognized in the business combination. Property and equipment, net Useful lives of property and equipment, net Property and equipment are recorded at cost and depreciated using the straight-line method over an estimated useful life of five to 50 years for buildings, seven to 18 years for fixtures and machinery and four to 12 years for furniture and other fixed assets. We are required to apply judgment in determining the estimated useful lives of our property and equipment for purposes of calculating the amount of depreciation expense to record each year with respect to the assets. Changes to the significant assumptions or estimates of useful lives could materially affect our results of operations. Impairment of property and equipment, net We are required to apply judgment in determining whether indicators of impairment are present at one or more of our asset groups, or resorts. The determination as to whether a triggering event exists is based on our knowledge of the industry, historical experience, market and economic conditions, the business climate, our operations and other relevant facts and circumstances as of the assessment date. Judgment is also required in estimating the fair value of our resorts when quantitatively assessing an asset group for impairment. When determining fair value, we generally rely on discounted cash flow models. Under the discounted cash flow approach, we utilize various assumptions and estimates including projections of revenues and expenses based on estimated long-term growth rates and discount rates based on the weighted-average cost of capital. Our estimates of long-term growth and costs are based on historical data as well as various internal projections and external sources. The weighted-average cost of capital is estimated based on each resort's cost of debt and equity and a selected capital structure. Changes in the judgments, estimates or assumptions utilized in our qualitative or quantitative property and equipment impairment testing could result in future impairment losses, which could be material to our results of operations. Income taxes We recognize deferred tax assets and liabilities based on the differences between the financial statement bases and tax bases of our assets and liabilities using currently enacted tax rates for the period in which the deferred tax items are expected to reverse. Significant judgment is required in the calculation of our tax provision and the resulting tax liabilities as well as our ability to realize our deferred tax assets. Our estimates of future taxable income can significantly affect our tax provision in a given period. Significant judgment is required in determining our ability to realize our deferred tax assets related to federal, state and foreign tax attributes within their carryforward periods, as we estimate the amount and timing of the future reversal of deferred tax items in our projections of future taxable income. We establish a valuation allowance to reduce deferred tax assets to the amounts we expect to realize in the future. 58 We recognize tax liabilities related to uncertain tax positions only when we estimate that it is “more likely than not” that the position will be sustainable based on its technical merits. Assumptions, judgment and the use of estimates are required in determining if the “more likely than not” standard has been met when developing our provision for income taxes. Changes to the assessment of the “more likely than not” standard could materially impact our Consolidated Financial Statements. Goodwill Goodwill is reviewed for impairment annually, or more frequently if events or changes in circumstances indicate a potential impairment. We are required to apply judgment in determining whether indicators of impairment are present at one or more of our reporting units. The determination as to whether a triggering event exists is based on our knowledge of the industry, historical experience, market and economic conditions, the business climate and other relevant facts and circumstances as of the assessment date. Judgment is also required in estimating the fair value of our reporting units. Under the discounted cash flow approach, we utilize various assumptions and estimates including projections of revenues and expenses based on estimated growth rates and discount rates based on the weighted-average cost of capital. Our estimates of growth and costs are based on historical data as well as various internal projections and external sources. The weighted-average cost of capital is estimated based on each reporting unit's cost of debt and equity and a selected capital structure. Under the market multiple or market transaction approach, we rely on assumptions and estimates including comparable asset sales and EBITDA multiples. Changes in the estimates and assumptions used in our qualitative or quantitative goodwill impairment testing could result in future impairment losses, which could be material to our results of operations. Derivative financial instruments We use derivative financial instruments, primarily interest rate swap contracts, to hedge our exposure to interest rate risk. Such derivative financial instruments are initially recorded at fair value on the date on which a derivative contract is entered into and are subsequently remeasured to fair value at period end. Changes in the fair value of a derivative contract that is qualified, designated and highly effective as a cash flow hedge are recorded in total other comprehensive loss and reclassified into interest expense in the same period or periods during which the hedged transaction affects earnings. If a derivative contract does not meet this criteria, then the change in fair value is recognized in earnings. The fair value of our interest rate swaps is the present value of estimated future cash flows, calculated as the difference between the fixed rate paid by us and the variable rate received from our counterparty, multiplied by the notional principal amount. The fair value of our interest rate swaps at period end is most significantly affected by our estimate of future one-month London Interbank Offered Rate (“LIBOR”) interest rates through the contractual period to maturity. It is also affected by changes in our own and our counterparty's specific credit risk, which are incorporated into the credit valuation adjustment, as well as the discount rate applied to our estimated future cash flows of the interest rate swaps. Changes to these significant inputs or estimates could materially affect our recorded interest expense and our results of operations. Share-based compensation We have an equity incentive plan that provides for the grant of share options, share appreciation rights, restricted shares, share units, unrestricted shares, dividend equivalent rights, performance shares and other performance-based awards, other equity-based awards, and cash bonus awards. Share-based compensation is measured at the fair value of the award on the date of grant and recognized as an expense on a straight-line basis over the vesting period. For awards with market conditions, the conditions are incorporated into the fair value measurement and the compensation expense is not adjusted if the conditions are not met. The determination of fair value of the market based awards on the date of grant is subjective and involves significant estimates and assumptions including expected volatility of our shares, expected dividend yield, expected term and assumptions of whether the awards will achieve performance thresholds. Changes to these estimates and assumptions could have a material effect on our results of operations in future periods. For awards with performance conditions, the related compensation expense is based on the probability of achievement. We recognize expense based on anticipated achievement percentages, which are based on internally-developed projections of future Adjusted EBITDA. Any changes to our projections will affect the amount of share-based compensation expense we recognize in future periods. 59 Recent Accounting Pronouncements See the recent accounting pronouncements in the “Accounting standards” section of Note 2 to our Consolidated Financial Statements. Item 7A. Quantitative and Qualitative Disclosures About Market Risk. In the normal course of operations, we are exposed to interest rate risk and foreign currency risk which may impact future income and cash flows. Interest Rate Risk The risk from market interest rate fluctuations mainly affects long-term debt bearing interest at a variable interest rate. We currently use an interest rate swap (see Note 15 to our Consolidated Financial Statements) to manage exposure to this risk. As of December 31, 2020, approximately 23% of our outstanding indebtedness bore interest at floating rates and approximately 77% bore interest at fixed rates. If market rates of interest on our floating rate debt were to increase by 1.0%, the increase in interest expense on our floating rate debt would decrease our future earnings and cash flows by approximately $1.2 million annually, assuming the balance outstanding under our Revolving Credit Facility remained at $84.7 million. If market rates of interest on our floating rate debt were to decrease by 1.0%, the decrease in interest expense on our floating rate debt would increase our future earnings and cash flows by approximately $0.1 million annually, assuming the balance outstanding under our Revolving Credit Facility remained at $84.7 million. Foreign Currency Risk We are exposed to exchange rate fluctuations because all of our resort investments are based in locations where the local currency is not the U.S. dollar, which is our reporting currency. For the year ended December 31, 2020 approximately 3.8% of our revenues were denominated in currencies other than the U.S. dollar. As a result, our revenues reported on our Consolidated Statements of Operations are affected by movements in exchange rates. Approximately 79.5% of our operating expenses for the year ended December 31, 2020 were denominated in the local currencies in the countries in which we operate. As a result, our operating expenses reported on our Consolidated Statements of Operations are affected by movements in exchange rates. The foreign currencies in which our expenses are primarily denominated are the Mexican Peso, Dominican Peso and the Jamaican Dollar. The effect of an immediate 5% adverse change in foreign exchange rates on Mexican Peso-denominated expenses at December 31, 2020 would have impacted our net income before tax by approximately $5.0 million on a year-to-date basis. The effect of an immediate 5.0% adverse change in foreign exchange rates on Dominican Peso-denominated expenses at December 31, 2020 would have impacted our net income before tax by approximately $2.3 million on a year-to-date basis. The effect of an immediate 5.0% adverse change in foreign exchange rates on Jamaican Dollar-denominated expenses at December 31, 2020 would have impacted our net income before tax by approximately $3.2 million. At this time, we do not have any outstanding derivatives or other financial instruments designed to hedge our foreign currency exchange risk. 60 Item 8. Financial Statements and Supplementary Data INDEX TO FINANCIAL STATEMENTS Consolidated Financial Statements Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets as of December 31, 2020 and 2019 Consolidated Statements of Operations for the Years Ended December 31, 2020, 2019 and 2018 Consolidated Statements of Comprehensive (Loss) Income for the Years Ended December 31, 2020, 2019 and 2018 Consolidated Statements of Shareholders’ Equity for the Years Ended December 31, 2020, 2019 and 2018 Consolidated Statements of Cash Flows for the Years Ended December 31, 2020, 2019 and 2018 Notes to the Consolidated Financial Statements Financial Statement Schedule Schedule I - Condensed Financial Information of Registrant Page 62 66 67 68 69 70 72 109 61 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Shareholders and the Board of Directors of Playa Hotels & Resorts N.V. Fairfax, VA Opinion on the Financial Statements We have audited the accompanying consolidated balance sheets of Playa Hotels & Resorts N.V. and subsidiaries (the “Company”) as of December 31, 2020 and 2019, the related consolidated statements of operations, comprehensive (loss) income, shareholders’ equity, and cash flows, for each of the three years in the period ended December 31, 2020, and the related notes and the financial statement schedule listed in the Index at Item 15 (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2020, in conformity with accounting principles generally accepted in the United States of America. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated March 4, 2021, expressed an adverse opinion on the Company’s internal control over financial reporting. Basis for Opinion These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current-period audit of the financial statements that was communicated or required to be communicated to the audit committee and that (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Goodwill — Impairment - Refer to Notes 2 and 18 Critical Audit Matter Description The Company reviews goodwill for impairment annually and whenever events or changes in circumstances indicate that an impairment may have occurred. The Company’s evaluation of goodwill for impairment involves either a quantitative comparison of the fair value of each reporting unit to its carrying value or a qualitative assessment. The fair value of the Panama Jack Resorts Cancún reporting unit did not exceed its carrying value by a substantial amount as of March 31, 2020 or as of its annual test date of July 1, 2020. The fair value of the Hilton Rose Hall Resort & Spa reporting unit did not exceed its carrying value by a substantial amount as of its annual test date of October 1, 2020, and its fair value did not exceed its carrying value as of December 31, 2020, which resulted in a partial impairment. The Company determined the fair value of its Panama Jack Resorts Cancún and Hilton Rose Hall Resort & Spa reporting units (collectively the “Reporting Units”) as of the dates described above primarily using the discounted cash flow method. The determination of fair value using the discounted cash flow approach requires management to make significant estimates and assumptions related to projections of revenues and expenses based on estimated growth rates and discount rates based on the 62 weighted-average cost of capital. The weighted-average cost of capital is estimated based on each reporting unit's cost of debt and equity and a selected capital structure. The goodwill balance was $61.7 million as of December 31, 2020. During the fourth quarter of 2020, the Company recorded a partial goodwill impairment of approximately $2.0 million related to its Hilton Rose Hall Resort & Spa reporting unit. We identified goodwill impairment for the Reporting Units as a critical audit matter because of the significant estimates and assumptions management makes to estimate the fair value of the Reporting Units. This required a high degree of auditor judgment and an increased extent of effort, including the need to involve our fair value specialists, when performing audit procedures to evaluate the reasonableness of management’s estimates and assumptions related to projections of future revenues and expenses and selection of the discount rates. How the Critical Audit Matter Was Addressed in the Audit Our audit procedures related to the forecasts of future revenues and expenses and the selection of the discount rates based on the weighted-average cost of capital used by management to estimate the fair value of the Reporting Units included the following, among others: • We tested the effectiveness of controls over management’s goodwill impairment evaluation, including those over the determination of the fair value of Reporting Units. • We evaluated management’s projected revenues and expenses by comparing these projections to (1) historical results and (2) macroeconomic and industry forecasts. • With the assistance of our fair value specialists, we evaluated the reasonableness of the valuation models, methodology, and significant assumptions used by the Company, specifically the discount rate based on the weighted-average cost of capital including: ◦ ◦ Testing the mathematical accuracy of the discount rate selected by the Company. Developing a range of independent estimates and comparing to the discount rate selected by management. Given the inherent uncertainty related to the timing of economic recovery and the resulting adverse impacts associated with the COVID-19 outbreak on the Reporting Units, we evaluated the reasonableness of management’s assumptions related to the severity of business disruption associated with the COVID-19 outbreak on the Reporting Units and timing of economic recovery by: ◦ ◦ Comparing management’s analysis of the expected business disruption from the COVID-19 outbreak on the Reporting Units to the business impacts observed since the outbreak during the Company’s fiscal year 2020. Comparing management’s analysis of the timing of economic recovery to external economic recovery and industry forecasts. Compared the carrying value for each of the Reporting Units to amounts recorded by the Company. Recalculated the excess or deficit of fair value over the carrying value for each of the Reporting Units. • • • /s/ Deloitte & Touche LLP McLean, VA March 4, 2021 We have served as the Company’s auditor since 2014. 63 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Shareholders and the Board of Directors of Playa Hotels & Resorts N.V. Fairfax, VA Opinion on Internal Control over Financial Reporting We have audited the internal control over financial reporting of Playa Hotels & Resorts N.V. and subsidiaries (the “Company”) as of December 31, 2020, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, because of the effect of the material weakness identified below on the achievement of the objectives of the control criteria, the Company has not maintained effective internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control — Integrated Framework (2013) issued by COSO. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2020, of the Company and our report dated March 4, 2021, expressed an unqualified opinion on those financial statements. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Material Weakness A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the company’s annual or interim financial statements will not be prevented or detected on a timely basis. The following material weakness has been identified and included in management's assessment: The Company’s control activities related to its income tax provision did not operate with a level of precision that would identify a material misstatement. This material weakness was considered in determining the nature, timing, and extent of audit tests applied in our audit 64 of the consolidated financial statements as of and for the year ended December 31, 2020 of the Company, and this report does not affect our report on such financial statements. /s/ Deloitte & Touche LLP McLean, VA March 4, 2021 65 (a) Consolidated Financial Statements Playa Hotels & Resorts N.V. Consolidated Balance Sheets ($ in thousands, except share data) ASSETS Cash and cash equivalents Restricted cash Trade and other receivables, net Accounts receivable from related parties Inventories Prepayments and other assets Property and equipment, net Assets held for sale Goodwill, net Other intangible assets Deferred tax assets Total assets LIABILITIES AND SHAREHOLDERS' EQUITY Trade and other payables Payables to related parties Income tax payable Debt Derivative financial instruments Other liabilities Deferred tax liabilities Total liabilities Commitments and contingencies (see Note 8) Shareholders' equity Ordinary shares (par value €0.10; 500,000,000 shares authorized, 136,770,086 shares issued and 134,571,290 shares outstanding as of December 31, 2020, and 130,967,671 shares issued and 129,121,576 shares outstanding as of December 31, 2019) Treasury shares (at cost, 2,198,796 shares as of December 31, 2020 and 1,846,095 shares as of December 31, 2019) Paid-in capital Accumulated other comprehensive loss Accumulated deficit Total shareholders' equity As of December 31, 2020 2019 $ 146,919 $ 25,941 25,433 3,726 13,813 47,638 20,931 — 71,250 5,401 16,649 44,691 $ $ 1,727,383 1,929,914 $ $ 34,472 61,654 8,556 2,130 2,097,665 123,410 8,073 348 1,251,267 46,340 29,768 70,323 — 78,339 8,408 21,381 2,196,964 181,603 7,620 3,252 1,040,658 31,932 24,307 97,941 1,529,529 1,387,313 14,871 14,215 (16,642) 1,030,148 (30,949) (429,292) 568,136 (14,088) 1,001,088 (24,642) (166,922) 809,651 Total liabilities and shareholders' equity $ 2,097,665 $ 2,196,964 The accompanying Notes form an integral part of the Consolidated Financial Statements. 66 Playa Hotels & Resorts N.V. Consolidated Statements of Operations ($ in thousands, except share data) Year Ended December 31, 2019 2018 2020 $ 229,447 $ 538,088 $ Revenue Package Non-package Management fees Cost reimbursements Total revenue Direct and selling, general and administrative expenses Direct Selling, general and administrative Pre-opening Depreciation and amortization Reimbursed costs Impairment loss Loss on sale of assets Gain on insurance proceeds Direct and selling, general and administrative expenses Operating (loss) income Interest expense Other (expense) income Net (loss) income before tax Income tax benefit (provision) Net (loss) income Earnings per share (Losses) earnings per share - Basic (Losses) earnings per share - Diluted 40,746 807 2,189 273,189 209,832 104,188 — 92,570 2,189 55,619 2,021 (2,993) 463,426 (190,237) (81,942) (1,164) (273,343) 10,973 90,157 1,820 6,412 636,477 369,050 125,788 1,452 101,897 6,412 6,168 — — 610,767 25,710 (44,087) (3,200) (21,577) 17,220 (262,370) $ (4,357) $ 532,090 83,190 755 978 617,013 340,080 115,975 321 73,278 978 — — (4,216) 526,416 90,597 (62,243) 2,822 31,176 (12,199) 18,977 (1.98) $ (1.98) $ (0.03) $ (0.03) $ 0.16 0.16 $ $ $ Weighted average number of shares outstanding during the period - Basic Weighted average number of shares outstanding during the period - Diluted 132,210,205 132,210,205 130,023,463 130,023,463 122,150,851 122,418,500 The accompanying Notes form an integral part of the Consolidated Financial Statements. 67 Playa Hotels & Resorts N.V. Consolidated Statements of Comprehensive (Loss) Income ($ in thousands) Net (loss) income Other comprehensive (loss) income Pension obligation (loss) gain Unrealized loss on interest rate swaps Total other comprehensive (loss) income Comprehensive (loss) income Year Ended December 31, 2020 2019 2018 $ (262,370) $ (4,357) $ 18,977 (102) (6,205) (6,307) (820) (20,164) (20,984) 168 — 168 $ (268,677) $ (25,341) $ 19,145 The accompanying Notes form an integral part of the Consolidated Financial Statements. 68 . . 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Consolidated Statements of Cash Flows ($ in thousands) CASH FLOWS FROM OPERATING ACTIVITIES Net (loss) income Adjustments to reconcile net (loss) income to net cash provided by operating activities: Year Ended December 31, 2020 2019 2018 $ (262,370) $ (4,357) $ 18,977 Depreciation and amortization Amortization of debt discount and issuance costs Share-based compensation Loss (gain) on derivative financial instruments Gain on property damage insurance proceeds Impairment loss Deferred income taxes Loss on sale of assets Amortization of key money Bad debt expense Other Changes in assets and liabilities: Trade and other receivables, net Accounts receivable from related parties Inventories Prepayments and other assets Trade and other payables Payables to related parties Income tax payable Other liabilities Net cash (used in) provided by operating activities INVESTING ACTIVITIES Capital expenditures Acquisition of Sagicor business, net of cash acquired Purchase of intangibles Receipt of key money Proceeds from the sale of assets, net Property damage insurance proceeds Net cash provided by (used in) investing activities FINANCING ACTIVITIES Proceeds from debt issuance, net of discount Issuance costs of debt Proceeds from ordinary shares, net of issuance costs Repayment of debt Proceeds from borrowings on revolving credit facility Repayments of borrowings on revolving credit facility Repurchase of ordinary shares Repurchase of ordinary shares for tax withholdings Principal payments on financing lease obligations Repurchase of Earnout Warrants Net cash provided by financing activities INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS CASH, CASH EQUIVALENTS AND RESTRICTED CASH, BEGINNING OF THE PERIOD $ CASH, CASH EQUIVALENTS AND RESTRICTED CASH, END OF THE PERIOD $ 70 92,570 2,825 10,158 8,204 — 55,619 (11,472) 2,021 (907) 3,115 (845) 42,702 1,675 1,132 (657) (39,866) 453 (2,904) (1,391) (99,938) (36,360) — (1,001) 8,500 58,273 — 29,412 199,600 (8,677) 19,558 (10,100) 40,000 (15,333) (2,500) (54) (39) — 222,455 151,929 101,897 1,371 8,845 (708) — 6,168 (22,947) — (263) 1,402 1,070 (9,890) 1,029 (1,218) (10,742) 1,618 3,300 1,353 (5,740) 72,188 (208,970) — (3,569) 6,500 214 2,009 (203,816) — — — (10,100) 60,000 — (13,694) — — — 36,206 (95,422) 73,278 1,523 6,116 12,476 (2,212) — 3,006 — — 338 762 (11,536) (4,935) (456) 3,396 13,725 1,354 809 (2,191) 114,430 (110,851) (93,128) (2,832) 2,000 22 203 (204,586) 99,499 — — (9,850) — — (314) — — (55) 89,280 (876) 20,931 172,860 $ $ 116,353 20,931 $ $ 117,229 116,353 Playa Hotels & Resorts N.V. Consolidated Statements of Cash Flows (Continued) ($ in thousands) Year Ended December 31, 2019 2018 2020 RECONCILIATION OF CASH, CASH EQUIVALENTS AND RESTRICTED CASH Cash and cash equivalents Restricted cash TOTAL CASH, CASH EQUIVALENTS AND RESTRICTED CASH SUPPLEMENTAL DISCLOSURES OF CASH FLOW INFORMATION Cash paid for interest, net of interest capitalized $ $ $ 146,919 25,941 172,860 70,017 Cash paid for income taxes, net 4,414 SUPPLEMENTAL DISCLOSURES OF NON-CASH INVESTING AND FINANCING ACTIVITIES $ Capital expenditures incurred but not yet paid Intangible assets capitalized but not yet paid Interest capitalized but not yet paid Par value of vested restricted share awards Right-of-use assets obtained in exchange for new operating lease liabilities Right-of-use assets obtained in exchange for new finance lease liabilities Termination of right-of-use asset and operating lease liability Non-cash issuance of shares in business combination (see Note 4) $ $ $ $ $ $ $ $ $ $ $ $ $ $ 1,441 114 — $ 103 $ — $ 2,333 646 $ $ — $ 20,931 — 20,931 43,089 8,159 20,958 251 41 54 1,393 $ $ $ $ $ $ $ $ $ — $ — $ — $ 116,353 — 116,353 53,420 10,890 484 516 16 22 — — — 215,400 The accompanying Notes form an integral part of the Consolidated Financial Statements. 71 Playa Hotels & Resorts N.V. Notes to the Consolidated Financial Statements Note 1. Organization, operations and basis of presentation Background Playa Hotels & Resorts N.V. (“Playa” or the “Company”) is a leading owner, operator and developer of all-inclusive resorts in prime beachfront locations in popular vacation destinations. As of the filing date, we own and/or manage a portfolio of 20 resorts located in Mexico, the Dominican Republic and Jamaica. Unless otherwise indicated or the context requires otherwise, references in our consolidated financial statements (our “Consolidated Financial Statements”) to “we,” “our,” “us” and similar expressions refer to Playa and its subsidiaries. COVID-19 impact Due to the spread of the coronavirus (“COVID-19”) global pandemic, and in response to related governmental restrictions and advisories, reductions in scheduled commercial airline service, and potential health risks to our employees and guests, we temporarily suspended operations at all of our resorts from late March through June 2020. Our resorts began reopening in July, in stages, based on incremental easing of government restrictions and advisories and increases in scheduled commercial airline service. As of December 31, 2020, all but one of our resorts have reopened. We also implemented additional safety measures at our resorts to mitigate the potential health risks of COVID-19. Although we began operations in July, we cannot predict when our business will return to normalized levels because we cannot predict when all effects of the pandemic will subside. The longer and more severe the pandemic, the greater the material adverse effect the pandemic will have on our business, results of operations, cash flows, financial condition, access to credit markets and ability to service our debt. Basis of preparation, presentation and measurement Our Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”). Note 2. Significant accounting policies Principles of consolidation Our Consolidated Financial Statements include the accounts of Playa and our subsidiaries, all of which we wholly own and control. All intercompany transactions and balances have been eliminated in the consolidation process. Use of estimates The preparation of our Consolidated Financial Statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ materially from those estimates. We evaluate our estimates and assumptions periodically. Estimates are based on historical experience and on other factors that are considered to be reasonable under the circumstances. Significant accounting policies that require us to exercise judgment or make significant estimates include the fair value of assets and liabilities acquired in business combinations, useful lives of property and equipment, income taxes (including the valuation allowance), commitments and contingencies, long-lived asset and goodwill impairment testing, fair value of restricted share awards with market and performance conditions and fair value of financial instruments. Financial instruments The Consolidated Balance Sheet contains various financial instruments, including, but not limited to, cash and cash equivalents, restricted cash, trade and other receivables, accounts receivable from related parties, certain prepayments and other assets, trade and other payables, payables to related parties, derivative financial instruments, other liabilities including our pension obligation and debt. 72 Foreign currency Our reporting currency is the U.S. dollar. We have determined that the U.S. dollar is the functional currency of all of our international operations. Foreign currency denominated monetary asset and liability amounts are remeasured into U.S. dollars at end- of-period exchange rates. Foreign currency denominated non-monetary assets, such as inventories, prepaid expenses, fixed assets and intangible assets, are recorded in U.S. dollars at historical exchange rates. Foreign currency denominated income and expense items are recorded in U.S. dollars at the applicable daily exchange rates in effect during the relevant period. For purposes of calculating our tax liability in certain foreign jurisdictions, we index our depreciable tax bases in certain assets for the effects of inflation based upon statutory inflation factors. The effects of these indexation adjustments are reflected in income tax benefit (provision) in the Consolidated Statements of Operations. The remeasurement gains and losses related to deferred tax assets and liabilities are reported in the income tax benefit (provision). Foreign exchange gains and losses are presented in the Consolidated Statements of Operations within other (expense) income. We recognized foreign currency losses of $2.0 million, $2.1 million and $0.7 million for the years ended December 31, 2020, 2019 and 2018, respectively. Business combinations For acquisitions meeting the definition of a business combination, the acquisition method of accounting is used. The acquisition date is the date on which we obtain operating control over the acquired business. The consideration transferred is determined on the acquisition date and is the sum of the fair values of the assets transferred by us, the liabilities assumed by us and equity interests issued by us. Acquisition-related costs, such as professional fees, are excluded from the consideration transferred and are expensed as incurred. Goodwill is measured as the excess of the consideration transferred over the fair value of the net identifiable assets acquired and liabilities assumed. If the consideration transferred is less than the fair value of the net assets acquired and liabilities assumed, the difference is recorded as a bargain purchase gain in profit or loss. Property and equipment, net Property and equipment are stated at historical cost less accumulated depreciation. The costs of improvements that extend the life of property and equipment, such as structural improvements, equipment and fixtures, are capitalized. In addition, we capitalize soft costs such as interest, insurance, construction administration and other costs that clearly relate to projects under development or construction. Start-up costs, ongoing repairs and maintenance are expensed as incurred. Buildings that are being developed or closed for substantial redevelopment are carried at cost and no depreciation is recorded on these assets until they are put into or back into service. The useful life of buildings under re-development is re-evaluated upon completion of the projects. Land is not depreciated. Depreciation on other assets is calculated using the straight-line method to allocate their cost to their residual values (if any) over their estimated useful lives, as follows: Buildings Fixtures and machinery Furniture and other fixed assets 5 to 50 years 7 to 18 years 4 to 12 years The assets’ estimated useful lives and residual values are reviewed at the end of each reporting period, with the effect of any changes in estimates accounted for on a prospective basis. Property and equipment are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. An impairment loss is recognized for the amount by which the asset’s carrying amount exceeds its recoverable amount. We recognized impairment losses on property and equipment, net of $35.9 million, $0 million and $0 million, respectively, for the years ended December 31, 2020, 2019 and 2018. Income taxes We account for income taxes using the asset and liability method, under which we recognize deferred income taxes for the tax consequences attributable to differences between the financial statement carrying amounts and the tax bases of existing assets and 73 liabilities, as well as for tax loss carryforwards. For purposes of these Consolidated Financial Statements, our income tax benefit (provision) was calculated on a return basis as though we had filed our tax returns in the applicable jurisdictions in which we operate. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in earnings in the period when the new rate is enacted. We provide a valuation allowance against deferred tax assets if it is more likely than not that a portion will not be realized. In assessing whether it is more likely than not that deferred tax assets will be realized, we consider all available evidence, both positive and negative, including our recent cumulative earnings experience and expectations of future available taxable income of the appropriate character by taxing jurisdiction, tax attribute carryback and carry forward periods available to us for tax reporting purposes, and prudent and feasible tax planning strategies. We have only recorded financial statement benefits and liabilities for tax positions which we believe are more likely than not to be sustained upon settlement with a taxing authority. We have established income tax accruals in accordance with this guidance where necessary, such that a benefit is recognized only for those positions which satisfy the more likely than not threshold. Judgment is required in assessing the future tax consequences of events that have been recognized in our Consolidated Financial Statements or tax returns, including the application of the more likely than not criteria. We recognize interest and penalties associated with our uncertain tax benefits as a component of the income tax benefit (provision). Commitments and contingencies We are subject to various legal proceedings, regulatory proceedings and claims, the outcomes of which are subject to uncertainty. We record an estimated loss from a loss contingency, with a corresponding charge to income, if it is probable that an asset has been impaired or a liability has been incurred and the amount of the loss can be reasonably estimated. We provide disclosure on contingencies when there is a reasonable possibility that a loss has been incurred (see Note 8). Ordinary shares and paid-in capital Ordinary shares are classified as equity when there is no obligation to transfer cash or other assets to the respective holder. Incremental costs directly attributable to the issuance of ordinary shares are recognized as a reduction of equity, net of any tax effects. Dividends We must comply with the provisions of Dutch law, our Articles of Association and the covenants in our Senior Secured Credit Facility (as defined in Note 14) if we want to pay cash dividends. We currently intend to retain any earnings for future operations and expansion. Any future determination to pay dividends will be at the discretion of our shareholders at our general meeting of shareholders (the “General Meeting”), subject to a proposal from our board of directors, and will depend on our actual and projected financial condition, liquidity and results of operations, capital requirements, prohibitions and other restrictions contained in current or future financing instruments and applicable law, and such other factors as our board of directors deems relevant. Debt Debt is carried at amortized cost. Any difference between the proceeds (net of debt issuance costs) and the redemption value is recognized as an adjustment to interest expense over the term of the debt using the effective interest rate method. Debt issuance costs are recorded in the Consolidated Balance Sheet as a direct deduction from the carrying amount and amortized over the term of the debt utilizing the effective interest rate method. Capitalized interest directly attributable to the acquisition, construction or production of qualifying assets, which are assets that take a substantial period of time to get ready for their intended use, is recognized as part of the cost of such assets until the time the assets are substantially ready for their intended use. Capitalized interest is subsequently recognized as depreciation expense in the Consolidated Statements of Operations once the assets are placed into service. Goodwill Goodwill arises in connection with business combinations and is generally allocated to our reporting units, which are also our operating segments, based on their relative fair values. Goodwill is reviewed for impairment annually or more frequently if events or changes in circumstances indicate a potential impairment. As a result of COVID-19 and the temporary suspension of operations at our resorts, the forecasted future cash flows of our reporting units materially decreased during the first quarter of 2020. We performed an interim quantitative impairment analysis as of March 31, 2020 and recognized $17.7 million of goodwill impairment losses at the Jewel Runaway Bay Beach Resort & Waterpark, Jewel Dunn’s River Beach Resort & Spa, and Jewel Paradise Cove Beach Resort & Spa (see Note 18). We completed our most recent annual impairment assessment for our goodwill associated with the reporting units 74 within our Yucatán Peninsula and Jamaica reportable segments as of July 1, 2020 and October 1, 2020, respectively, and concluded that goodwill was not impaired as of such testing dates. As a result of the COVID-19 testing requirements enacted by the Jamaican government and the re-entry requirements imposed by the U.S. Center for Disease Control, we performed an interim quantitative impairment analysis over the Hilton Rose Hall Resort & Spa as of December 31, 2020 and concluded that the goodwill was partially impaired. We recognized a $2.0 million impairment loss during the fourth quarter of 2020 for this reporting unit (see Note 18). When evaluating goodwill for potential impairment, we are permitted to first assess qualitative factors to determine whether it is more likely than not that the fair value of the reporting unit is less than its carrying amount. If we cannot determine qualitatively that the fair value is in excess of the carrying value, or if we decide to bypass the qualitative assessment for any reporting unit in any period, we perform a quantitative analysis. The quantitative test is used to identify both the existence of impairment and the amount of the impairment loss by comparing the estimated fair value of the reporting unit to its carrying value, including goodwill. We generally estimate the fair value of a reporting unit using a combination of the discounted cash flow approach and the market multiple or market transaction approach. If the carrying amount of a reporting unit exceeds its fair value, an impairment loss is recognized in an amount equal to the excess, limited to the total amount of goodwill allocated to the reporting unit. Other intangible assets The useful life for definite lived intangibles is determined to be equal to their economic life. An impairment loss is recognized for our indefinite or definite lived assets when the amount by which the asset’s carrying amount exceeds its recoverable amount. No impairment was recognized for the years ended December 31, 2020, 2019 and 2018. Revenue recognition Revenue is recognized on an accrual basis when the rooms are occupied and services have been rendered. We primarily derive our revenue from the following sources: • • Package revenue: Revenues derived from all-inclusive packages purchased by our guests, which include room accommodations, food and beverage services and entertainment activities, are included in the package revenue line item of the Consolidated Statements of Operations and are considered one performance obligation. Contract liabilities consist of advanced deposits received from customers which are deferred until the rooms are occupied and the services have been rendered. Advance deposits are included in trade and other payables in the Consolidated Balance Sheet. Revenue is measured at the fair value of the consideration received or receivable, stated net of estimated discounts, rebates and value added taxes and recognized when our performance obligation of all-inclusive services is considered transferred to the customer. Non-package revenue: Revenue associated with upgrades, premium services and amenities that are not included in the all- inclusive package. This includes, but is not limited to, premium rooms, dining experiences, wines and spirits and spa packages which are included in the non-package revenue line item of the Consolidated Statements of Operations. Revenue is recognized based on the agreed upon price after the completion of the sale when the product or service is transferred to the customer. Food and beverage revenue not included in a guest’s all-inclusive package is recognized when the goods are consumed. • Management fees: Management fees are derived from resorts that we manage, typically under long-term contracts with the property owner. Management fees are typically composed of a base fee, which is computed as a percentage of resort revenue, and an incentive fee, which is computed as a percentage of resort profitability. We recognize revenue over the term of the service period as the third-party owners benefit from our management services. Revenue from management contracts is included in the management fees line item of the Consolidated Statements of Operations. • Cost reimbursements: Cost reimbursements are derived from the reimbursement of certain costs incurred by Playa on behalf of resorts managed by Playa and owned by third parties. These revenues are fully offset by reimbursed costs and have no impact on net income. Cost reimbursements are recognized when agreed upon reimbursable costs are incurred from managing resorts owned by third-parties and included in the cost reimbursements line item of the Consolidated Statements of Operations. Revenue from operations in the Dominican Republic is net of statutory withholdings for government mandated compulsory tips of $2.0 million, $3.8 million and $5.0 million for the years ended December 31, 2020, 2019 and 2018, respectively. Cash and cash equivalents Cash and cash equivalents are comprised of cash balances and highly liquid cash deposits with maturities at the date of the acquisition of three months or less, which are readily convertible to known amounts of cash and are subject to an insignificant risk of changes in value. We classify these cash instruments as Level 1. Financial instruments that potentially subject us to a concentration of 75 credit risk consist of cash on deposit at financial institutions where the deposits are either uninsured or in excess of insured limits and money market fund balances. Substantially all of our cash is held by financial institutions that we believe are of high-credit quality. Restricted cash Restricted cash consists of cash balances restricted in use by contractual obligations with third-parties. Trade and other receivables, net Trade and other receivables include amounts due from guests and vendors for merchandise sold or services performed in the ordinary course of business as well as other miscellaneous receivables, such as insurance. Collection of these amounts is expected in one year or less. When necessary, the carrying amount of our receivables is reduced by an allowance for doubtful accounts that reflects our estimate of amounts that will not be collected. When a trade receivable is considered uncollectible, it is written off against the allowance for doubtful accounts. Subsequent recoveries of amounts previously written off are credited against the allowance accounts. Changes in the carrying amount of the allowance for doubtful accounts are recognized as bad debt expense within selling, general and administrative expenses in the Consolidated Statements of Operations. Inventories Inventories consist of food, beverages and other items related to consumption and are valued at the lower of cost or net realizable value. Cost is determined using the weighted-average cost method, not to exceed the market value. Advertising costs Advertising costs are expensed as incurred or the first time the advertising takes place. For the years ended December 31, 2020, 2019 and 2018, we recorded advertising costs of $11.3 million, $26.6 million and $27.3 million, respectively. Advertising costs are presented in the Consolidated Statements of Operations within selling, general and administrative expenses. Share-based compensation We have an equity incentive plan that provides for the grant of share options, share appreciation rights, restricted shares, share units, unrestricted shares, dividend equivalent rights, performance shares and other performance-based awards, other equity-based awards, and cash bonus awards. We recognized share-based compensation based on the following scenarios: • • • Awards vesting with the passage of time: Share-based compensation is measured at the fair value of the award on the date of grant and recognized as an expense on a straight-line basis over the vesting period. Awards vesting with market conditions: The conditions are incorporated into the fair value measurement and recognized as an expense on a straight-line basis over the vesting period. The compensation expense is not adjusted if the conditions are not met. The determination of fair value on the date of grant is subjective and involves significant estimates and assumptions including expected volatility of our shares, expected dividend yield, expected term and assumptions of whether these awards will achieve performance thresholds. Awards vesting with performance conditions: Compensation expense is recognized when it becomes probable that the performance criteria specified in the awards will be achieved and, accordingly, the compensation value is adjusted following the changes in the estimates of shares likely to vest based on the performance criteria. The effects of forfeitures are recognized in compensation expense when they occur. Derivative financial instruments Derivative financial instruments are initially recorded at fair value on the date on which a derivative contract is entered into and are subsequently remeasured to fair value at period end. Changes in the fair value of a derivative contract that is qualified, designated and highly effective as a cash flow hedge are recorded in total other comprehensive (loss) income in our Consolidated Statements of Comprehensive (Loss) Income and reclassified into interest expense in our Consolidated Statements of Operations in the same period or periods during which the hedged transaction affects earnings. If a derivative contract does not meet this criteria, then the change in fair value is recognized in interest expense. 76 Leases We determine if an arrangement is a lease or contains a lease at the inception of the contract. Our leases generally contain fixed and variable components. The variable components of our leases are primarily based on operating performance of the leased property. Our lease agreements may also include non-lease components, such as common area maintenance, which we do not combine with the lease component. Lease liabilities, which represent our obligation to make lease payments arising from the lease, and corresponding right-of-use assets, which represent our right to use an underlying asset for the lease term, are recognized at the commencement date of the lease based on the present value of future payments over the lease term. We calculate the present value of future payments using the discount rate implicit in the lease, if available, or our incremental borrowing rate. For operating leases, lease expense relating to fixed payments is recognized on a straight-line basis over the lease term and lease expense relating to variable payments is expensed as incurred. For finance leases, the amortization of the asset is recognized over the shorter of the lease term or useful life of the underlying asset and recorded within depreciation and amortization in the Consolidated Statements of Operations. Assets and Liabilities Held for Sale We classify resorts as held for sale when the sale is probable, will be completed within one year and actions to complete the sale are unlikely to change or it is unlikely that the sale will not occur. This is consistent with our experience with real estate transactions under which the timing and final terms of a sale are frequently not known until purchase agreements are executed, the buyer has a significant deposit at risk and no financing contingencies exist that could prevent the transaction from being completed in a timely manner. We typically classify resorts as held for sale when all the following conditions are met: • • • our Board of Directors has approved the sale (to the extent that the dollar amount of the sale requires Board approval); a binding agreement to sell the resort has been signed under which the buyer has committed a significant amount of nonrefundable cash; and no significant financing contingencies exist that could prevent the transaction from being completed in a timely manner. If these criteria are met, we will cease recording depreciation expense, record an impairment loss to the extent the carrying amount of the resort exceeds the fair value and classify the assets and related liabilities as held for sale on the Consolidated Balance Sheet. Assets and related liabilities classified as held for sale are measured at the lower of their carrying value or fair value less costs to sell. Gains on sales are recognized at the time of sale. Accounting standards The following table provides a brief description of recent accounting pronouncements (Accounting Standards Update or “ASU”) issued by the Financial Accounting Standards Board (“FASB”) that could have a material effect on our financial statements: Standards adopted Standard Accounting Standard Update (“ASU”) No. 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (as amended by ASU No. 2018-19) Description This standard amends current guidance on the impairment of financial instruments by adding an impairment model (known as the current expected credit loss (CECL) model) that is based on expected losses rather than incurred losses. Under the new guidance, an entity recognizes, as an allowance, its estimate of expected credit losses. Date of Adoption January 2020 Effect on the Financial Statements or Other Significant Matters On January 1, 2020, we adopted ASU No. 2016-13. We determine our credit losses by applying an expected loss rate to the outstanding balance of accounts receivable for each of our reportable segments (refer to Note 19) and our corporate entities. The expected loss rates for our reportable segments and corporate entities were determined primarily using historical credit losses, which are not expected to differ from what is currently expected over the life of our trade receivables. The adoption of ASU No. 2016-13 was immaterial to our Consolidated Financial Statements for the year ended December 31, 2020. Refer to further discussion in Note 18. 77 Standards not yet adopted Standard ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes Description The standard simplifies the accounting for income taxes, eliminates certain exceptions within ASC 740, Income Taxes, and clarifies certain aspects of the current guidance to promote consistency among reporting entities. Date of Adoption January 2021 Effect on the Financial Statements or Other Significant Matters The adoption of ASU No. 2019-12 will result in changes to deferred tax liabilities and deferred income tax expense for our resorts located in the Dominican Republic, which are subject to hybrid tax regimes. We do not expect the adoption of ASU No. 2019-12 to have a material impact on our Consolidated Financial Statements. The amendments in this update provide optional expedients and exceptions for applying generally accepted accounting principles (GAAP) to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. January 2022 We are currently evaluating the impact of ASU No. 2020-04 on the Consolidated Financial Statements. We may elect to early adopt the standard prior to the discontinuation of LIBOR rates beginning on December 31, 2021. ASU No. 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting Note 3. Revenue The following tables present our revenues disaggregated by geographic segment (refer to discussion of our reportable segments in Note 19) ($ in thousands): Package revenue Non-package revenue Management fees Cost reimbursements Total revenue Package revenue Non-package revenue Management fees Cost reimbursements Total revenue Package revenue Non-package revenue Management fees Cost reimbursements Total revenue Performance obligations Year Ended December 31, 2020 Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Other Total $ 96,942 $ 28,535 $ 42,584 $ 61,386 $ — $ 229,447 16,263 5,532 7,356 — — — — — — 11,223 — 1,661 372 807 528 40,746 807 2,189 $ 113,205 $ 34,067 $ 49,940 $ 74,270 $ 1,707 $ 273,189 Year Ended December 31, 2019 Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Other Total $ 212,794 $ 76,056 $ 75,874 $ 173,364 $ — $ 538,088 31,282 12,620 15,067 — — — — — — 31,164 — 4,678 24 1,820 1,734 90,157 1,820 6,412 $ 244,076 $ 88,676 $ 90,941 $ 209,206 $ 3,578 $ 636,477 Year Ended December 31, 2018 Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Other Total $ 236,815 $ 75,506 $ 104,858 $ 114,569 $ 342 $ 532,090 30,141 13,866 20,279 18,941 — — — — — — — — (37) 755 978 83,190 755 978 $ 266,956 $ 89,372 $ 125,137 $ 133,510 $ 2,038 $ 617,013 We recognize revenues when the performance obligations are satisfied by transferring control of the product or service to our customers as described in Note 2. We do not disclose the value of unsatisfied performance obligations for contracts with consideration determined by our performance completed to date or with an expected length of one year or less. Due to the nature of our business, our revenue is not 78 significantly impacted by refunds. Cash payments received in advance of guests staying at our resorts are refunded to resort guests if the guest cancels within the specified time period, before any services are rendered. Refunds related to service are generally recognized as an adjustment to the transaction price at the time the resort stay occurs or services are rendered. Contract assets and liabilities We do not have any material contract assets as of December 31, 2020 and 2019 other than trade and other receivables on our Consolidated Balance Sheet. Our receivables are primarily the result of contracts with customers, which are reduced by an allowance for doubtful accounts that reflects our estimate of amounts that will not be collected. We record contract liabilities when cash payments are received or due in advance of guests staying at our resorts, which are presented as advance deposits (see Note 18) within trade and other payables on our Consolidated Balance Sheet. Our advanced deposits are generally recognized as revenue within one year. Contract costs We consider sales commissions earned to be incremental costs of obtaining a contract with our customers. As a practical expedient, we expense these costs as incurred when the period to be benefited is less than one year. Note 4. Business combinations Business combination with the Sagicor Parties On February 26, 2018, we entered into a Share Exchange Implementation Agreement with JCSD Trustee Services Limited, X Fund Properties Limited, Sagicor Pooled Investment Funds Limited, and Sagicor Real Estate X Fund Limited (collectively, the “Sagicor Parties”), as amended by that certain First Amendment to Share Exchange Implementation Agreement dated May 31, 2018 (as amended, the “Contribution Agreement”). Pursuant to the Contribution Agreement, the Sagicor Parties agreed to contribute a portfolio of the following assets (the “Sagicor Assets”) to a subsidiary of ours in exchange for consideration consisting of a combination of our ordinary shares and cash: • • • • • • • • The Hilton Rose Hall Resort & Spa; The Jewel Runaway Bay Beach Resort & Waterpark; The Jewel Dunn’s River Beach Resort & Spa; The Jewel Paradise Cove Beach Resort & Spa; The 88 units comprising one of the towers in the multi-tower condominium and spa at the Jewel Grande Montego Bay Resort & Spa; Developable land sites adjacent to the Jewel Grande Montego Bay Resort & Spa and the Hilton Rose Hall Resort & Spa; The management contract for the units owned by the Sagicor Parties at the Jewel Grande Montego Bay Resort & Spa; and All of the Sagicor Parties’ rights to “The Jewel” resort brand. On June 1, 2018 (the “Acquisition Date”), we consummated our acquisition of the Sagicor Assets for total consideration, after prorations and working capital adjustments, of $308.5 million. We accounted for the acquisition as a business combination in accordance with Accounting Standards Codification (“ASC”) 805, Business Combinations, and allocated the purchase price to the fair values of assets acquired and liabilities assumed. The business combination with the Sagicor Parties allows us to expand our portfolio of resorts in the all-inclusive segment of the lodging industry, capitalize on opportunities for growth and create significant operational synergies. The following table summarizes the fair value of each class of consideration transferred to the Sagicor Parties on the Acquisition Date ($ in thousands, except share data): Cash consideration, net of cash acquired of $0.1 million Ordinary shares (20,000,000 shares at the Acquisition Date closing price of $10.77 per share, €0.10 par value) Total purchase consideration $ $ 93,128 215,400 308,528 79 Fair values of assets acquired and liabilities assumed The following table presents our estimates of fair values of the assets that we acquired and the liabilities that we assumed on the Acquisition Date as previously disclosed in our Annual Report on Form 10-K for the year ended December 31, 2019 filed with the SEC on February 28, 2019 and as finalized during the three months ended June 30, 2019 ($ in thousands): June 1, 2018 (as previously reported) Adjustments(1) June 1, 2018 (as finalized) Total purchase consideration Net assets acquired Working capital Property and equipment Identifiable intangible assets and liabilities Deferred income taxes Goodwill Total net assets acquired $ $ 308,528 $ — $ 308,528 (1,665) 304,299 (449) (25,582) 31,925 — (5,950) — 1,996 3,954 308,528 $ — $ (1,665) 298,349 (449) (23,586) 35,879 308,528 ________ (1) In addition to the adjustments recorded during the measurement period, we recognized adjustments to deferred income taxes and goodwill representing immaterial corrections of errors for acquired property and equipment in the third quarter of 2019 and the second half of 2020. The adjustments were not significant to our previously reported Consolidated Financial Statements. Property and equipment Property and equipment primarily consists of the all-inclusive resorts and adjacent developable land sites. We estimated the value of the acquired property and equipment using a combination of the income and market approaches, which are primarily based on significant Level 2 and Level 3 assumptions (as described in Note 16), such as estimates of future income growth, capitalization rates, discount rates, and capital expenditure needs of the Sagicor Assets. Identified intangible assets and liabilities The following table presents our estimates of the fair values of the identified intangible asset and liability and their related estimated useful lives ($ in thousands): Management contract Balance Sheet Classification Other intangible assets Unfavorable ground lease liability Other liabilities Total identifiable intangibles acquired Estimated Fair Value Weighted-Average Amortization Period (in years) $ $ 1,900 (2,349) (449) 20 22 We estimated the value of the management contract using the multi-period excess earnings valuation method, which is a variation of the income valuation approach. This method estimates an intangible asset’s value based on the present value of its incremental after-tax cash flows. This valuation approach utilizes Level 3 inputs (as described in Note 16). Deferred income taxes Deferred income taxes primarily relate to the fair value of non-current assets and liabilities acquired from the Sagicor Parties, including property and equipment and intangible liabilities. We calculated deferred income taxes based on the statutory rate in the jurisdiction of the legal entities where the acquired non-current assets and liabilities are recorded. Deferred tax assets, net of a $0.8 million valuation allowance, were $0.2 million and deferred tax liabilities were $23.8 million related to the acquisition. Goodwill The excess of the purchase consideration over the aggregate fair values of assets acquired and liabilities assumed was recorded as goodwill. The goodwill recognized is attributable primarily to expected synergies and future growth opportunities of our combined operations and is not deductible for income tax purposes. Goodwill related to the business combination was recognized at the Jamaica reportable segment (refer to discussion of our reportable segments in Note 19). 80 Pro forma results of operations The following unaudited pro forma results of operations were prepared as though the business combination was completed on January 1, 2018. This unaudited pro forma financial information does not necessarily reflect the results of operations of Playa that actually would have resulted had the acquisition of the Sagicor Assets occurred at the date indicated, nor does it project the results of operations of Playa for any future date or period ($ in thousands): Pro forma revenue Pro forma net income Year Ended December 31, 2018 $ $ 666,778 31,511 The unaudited pro forma financial information for the year ended December 31, 2018 includes adjustments for: • • • • Depreciation and amortization expense resulting from the estimated fair values of acquired property and equipment and identifiable definite-lived intangible assets and liabilities, respectively; Elimination of the Sagicor Assets’ management fees and interest expense; Interest expense resulting from the issuance of a $100.0 million term loan add-on; and Related income tax effects. For the year ended December 31, 2018, we incurred $2.9 million in transaction costs related to the acquisition and $1.3 million in transaction costs related to the issuance of the $100.0 million term loan add-on. These costs are recorded within selling, general and administrative expenses in the Consolidated Statements of Operations. Sagicor Assets' results of operations The following table presents the results of the Sagicor Assets' operations, which are recorded within our Jamaica reportable segment, included in our Consolidated Statements of Operations for the period from the Acquisition Date through December 31, 2018 ($ in thousands): Revenue Net income Note 5. Property and equipment The balance of property and equipment, net is as follows ($ in thousands): Property and equipment, gross Land, buildings and improvements Fixtures and machinery(1) Furniture and other fixed assets Construction in progress Total property and equipment, gross Accumulated depreciation Total property and equipment, net June 2, 2018 - December 31, 2018 $ $ 55,598 898 As of December 31, 2020 2019 $ $ 1,863,406 $ 1,976,214 83,802 225,869 4,552 2,177,629 (450,246) 1,727,383 $ 81,437 228,533 42,083 2,328,267 (398,353) 1,929,914 ________ (1) Includes the gross balance of our finance lease right-of-use asset of $2.3 million (see Note 9). Amortization expense for our finance lease was $0.1 million and $0 million for the years ended December 31, 2020 and 2019, respectively. We did not have any capital leases, as defined under ASC 840, Leases, as of and for the year ended December 31, 2018. 81 Depreciation expense for property and equipment was $90.9 million, $100.8 million and $72.3 million for the years ended December 31, 2020, 2019 and 2018, respectively. For the years ended December 31, 2020, 2019 and 2018, $0 million, $13.1 million and $5.2 million of interest expense was capitalized on qualifying assets, respectively. Interest expense was capitalized using the weighted-average interest rate of the debt. Sale of assets On May 22, 2020, we completed the sale of the Jewel Dunn’s River Beach Resort & Spa and Jewel Runaway Bay Beach Resort & Waterpark, which were reported within our Jamaica reportable segment, for $60.0 million in cash consideration. Upon classification as held for sale, we recorded an impairment loss of $25.3 million based on the sale price of the properties, which is considered an observable input other than quoted prices (Level 2) in the U.S. GAAP fair value hierarchy (see Note 16). The impairment is recorded within impairment loss in the Consolidated Statements of Operations. Upon closing, we received total cash consideration of $58.7 million, after customary closing costs, and recognized a loss of $1.8 million within loss on sale of assets in the Consolidated Statements of Operations. Consistent with the terms of our Existing Credit Agreement (as defined in Note 11), we expect that a portion of the net proceeds, after deducting incremental expenses and capital expenditures incurred across our portfolio for up to 24 months following the sale, will be used to prepay our Term Loan in May 2022. Assets held for sale On November 3, 2020, we entered into an agreement to sell the Dreams Puerto Aventuras, which is reported within our Yucatán Peninsula reportable segment, for $34.5 million in cash consideration. Upon classification as held for sale, we recorded an impairment loss of $10.6 million based on the sale price, which is considered an observable input other than quoted prices (Level 2) in the U.S. GAAP fair value hierarchy (see Note 16). The impairment is recorded within impairment loss in the Consolidated Statements of Operations. The assets are recorded at their fair value less costs to sell within assets held for sale in the Consolidated Balance Sheet. Note 6. Income taxes Net (loss) income before tax is summarized below ($ in thousands): Domestic Foreign Net (loss) income before tax Year Ended December 31, 2019 2018 2020 $ $ $ 1,053 (274,396) (273,343) $ (7,030) $ (14,547) (21,577) $ (5,168) 36,344 31,176 The components of our income tax benefit (provision) for the years ended December 31, 2020, 2019 and 2018 were as follows ($ in thousands): Current Domestic Foreign Total current income tax provision Deferred Domestic Foreign Total deferred income tax benefit (provision) Income tax benefit (provision) Year Ended December 31, 2019(1) 2018(1) 2020 $ 431 $ (8) $ (892) (461) (5,592) (5,600) (7,684) 19,118 11,434 10,973 $ 7,684 15,136 22,820 17,220 $ $ (1) (9,183) (9,184) — (3,015) (3,015) (12,199) ________ (1) During 2020, we recognized $0.8 million in additional net income tax expense related to prior periods, which was not significant to our previously reported Consolidated Financial Statements. 82 Reconciliation of Netherlands statutory income tax rate to actual income tax rate A reconciliation of The Netherlands statutory income tax rate to our effective income tax rate from continuing operations is as follows ($ in thousands): Year Ended December 31, 2020 2019 2018 $ 68,336 25.0 % $ 5,394 25.0 % $ (7,794) 25.0 % Income tax benefit (provision) at statutory rate Differences between statutory rate and foreign rate Inflation adjustments Nondeductible interest and expenses Goodwill impairment Foreign exchange rate differences Dominican Republic tax classification Dutch and U.S. tax rate change Basis difference in fixed assets Other prior year and miscellaneous adjustments (598) 4,366 (19,893) (4,900) (4,194) 7,949 10,545 (3,026) 601 (0.2) % 1.6 % (7.3) % (1.8) % (1.5) % 2.9 % 3.9 % (1.1) % 0.1 % Change in valuation allowance Income tax benefit (provision) (48,213) 10,973 $ (17.6) % 4.0 % $ 18,836 4,276 (12,043) (1,542) (6,038) (6,109) 3,952 — (60) 10,554 17,220 87.3 % 19.8 % (55.8) % (7.1) % (28.0) % (28.3) % 18.3 % — % (0.3) % 21,629 4,848 (7,963) — (3,561) (5,145) (13,721) — (193) 48.9 % 79.8 % $ (299) (12,199) (69.4) % (15.6) % 25.5 % — % 11.4 % 16.5 % 44.0 % — % 0.7 % 1.0 % 39.1 % We are domiciled in The Netherlands and are taxed in The Netherlands with our other Dutch subsidiaries. Dutch companies are subject to Dutch corporate income tax at a general tax rate of 25%. For the year ended December 31, 2020, we recognized an income tax benefit of $11.0 million, resulting in an effective tax rate for the year of 4.0%. The 2020 income tax benefit was driven primarily by a $68.3 million benefit on the tax impact of book losses, a $4.4 million tax benefit associated with inflation adjustments, a $10.5 million tax benefit on measurement of the Dutch deferred tax assets and liabilities pursuant to the Dutch tax rate change, and a $7.9 million tax benefit associated with our Dominican Republic entities. The 2020 income tax benefit was partially offset by $24.8 million of tax expense on non-deductible interest, goodwill and other expenses, a $4.2 million tax expense due to changes in foreign exchange rates, a $3.0 million tax expense associated with a newly established basis difference in fixed assets and a $48.2 million increase in our valuation allowance. For the year ended December 31, 2019, we recognized an income tax benefit of $17.2 million, resulting in an effective tax rate for the year of 79.8%. The 2019 income tax benefit was driven primarily by a $5.4 million benefit on the tax impact of book losses, an $18.8 million tax benefit from our rate-favorable jurisdictions, a $4.3 million tax benefit associated with inflation adjustments, a $4.0 million tax benefit on measurement of the Dutch deferred tax assets and liabilities pursuant to the Dutch tax rate change and a $10.6 million decrease in our valuation allowance. The income tax benefit was partially offset by the $13.6 million tax expense on non-deductible interest, goodwill impairment expense and other expenses, a $6.1 million expense associated with our Dominican Republic entities and a $6.0 million tax expense associated with foreign exchange rate fluctuations. For the year ended December 31, 2018, we recognized an income tax provision of $12.2 million, resulting in an effective tax rate for the year of 39.1%. The 2018 income tax provision was driven primarily by $13.7 million of tax expense on measurement of the Dutch deferred tax assets and liabilities pursuant to the Dutch tax rate change, a $7.8 million tax expense on the tax impact of book income, an $8.0 million tax expense on non-deductible interest and other expenses, a $5.1 million expense associated with our Dominican Republic entities and a $3.6 million tax expense associated with foreign exchange rate fluctuations. The net income tax expense was partially offset by the tax benefit of $21.6 million from the rate-favorable jurisdictions and a $4.8 million tax benefit associated with inflation adjustments. We have a taxable presence in a variety of jurisdictions worldwide, most significantly in Mexico, the Netherlands, the Dominican Republic and Jamaica. We have been granted certain “tax holidays,” providing us with temporary income tax exemptions. Specifically, two of our entities in the Dominican Republic are under a tax holiday. Playa Romana Mar B.V. and Playa Dominican Resorts B.V. are tax exempted for 15 years starting in 2019. Effects of the Dutch Tax Rate Change On December 18, 2018, the Dutch Senate approved the 2019 tax package. Effective January 1, 2019, the corporate tax rate reduced from 25% to 22.55% for 2020, and 20.5% for 2021 and forward for amounts in excess of €0.2 million. These adjusted rates 83 impact the carrying value of our deferred tax assets that are offset by a full valuation allowance. Additionally, our Netherlands entities have deferred tax liabilities on fixed assets without a valuation allowance. Our Netherlands deferred tax assets decreased $13.7 million and valuation allowance decreased $13.7 million and resulted in no net financial statement impact. On December 17, 2019, the Dutch Senate approved the 2020 tax package, effective January 1, 2020. Compared to the 2019 tax package, the 2020 tax package increased the corporate tax rate to 25% for 2020 and increased the corporate tax rate to 21.7% for 2021 and forward for amounts in excess of €0.2 million. These adjusted rates increased the carrying value of our deferred tax assets by $4.2 million, which was offset by a full valuation allowance increase of $4.2 million and resulted in no net financial statement impact. Based on the rules presented on September 15, 2020, the Dutch government presented the 2021 tax plan package to the Lower House of Parliament. The new tax plan changed the corporate income tax rate for 2021 and forward back to 25% for amounts in excess of €0.2 million. This was enacted by December 31, 2020. The adjusted rate increased the carrying value of our deferred tax assets by $10.5 million, which was offset by a full valuation allowance increase of $10.5 million and resulted in no net financial statement impact. Dominican Republic Taxes in the Dominican Republic are determined based upon Advanced Pricing Agreements (“APA”) approved by the Ministry of Finance of the Dominican Republic. APAs were signed in December 2017 and remained in effect through 2020 for two of our Dominican Republic resort entities. Pursuant to the signed APAs, our Dominican Republic entities are subject to the greater of an income tax, asset tax or gross receipts tax. During 2020, our Dominican Republic entities were not subject to income tax. We project that they will be subject to income taxes in some of the foreseeable years. Under these circumstances, we applied ASC 740-10-55-144 to compute a hybrid tax rate for our deferred taxes. For the year ended December 31, 2020, we recorded a deferred tax benefit of $7.9 million. We will closely monitor the operations of our Dominican Republic entities and update the computation as necessary on a quarterly basis. During 2019, our Dominican Republic entities were not subject to income tax. We projected that they would be subject to income taxes in some of the foreseeable years. Under these circumstances, we applied ASC 740-10-55-144 to compute a hybrid tax rate for our deferred taxes. For the year ended December 31, 2019, we recorded deferred tax expense of $5.7 million. During 2018, some of our Dominican Republic entities were subject to income tax. We projected that they would be subject to income taxes in some of the foreseeable years. Under these circumstances, we applied ASC 740-10-55-144 to compute a hybrid tax rate for our deferred taxes. For the year ended December 31, 2018, we recorded current income tax expense of $0.3 million and deferred tax expense of $4.8 million. Deferred income taxes Deferred income tax balances reflect the effects of temporary differences between the carrying amounts of assets and liabilities and their tax bases, as well as net operating losses and tax credit carry-forwards. We measure those balances using the enacted tax rates we expect will be in effect when we pay or recover taxes. Deferred income tax assets represent amounts available to reduce income taxes we will pay on taxable income in future years. We evaluate our ability to realize these future tax deductions and credits by assessing whether we expect to have sufficient future taxable income from all sources, including reversal of taxable temporary differences, forecasted operating earnings and available tax planning strategies to utilize these future deductions and credits. We establish a valuation allowance when we no longer consider it more likely than not that a deferred tax asset will be realized. 84 The tax effect of each type of temporary difference and carry-forward that gives rise to a significant portion of our deferred tax assets and liabilities as of December 31, 2020 and 2019 were as follows ($ in thousands): Deferred tax assets Advance customer deposits Trade payables and other accruals Labor liability accrual Property and equipment Lease obligation Other assets Net operating losses Total deferred tax asset Valuation allowance Net deferred tax asset Deferred tax liabilities Accounts receivable and prepayments to vendors Property and equipment Other liabilities Total deferred tax liability Net deferred tax liability As of December 31, 2020 2019 $ 1,721 $ 9,921 1,000 2,441 857 — 145,576 161,516 (123,967) 37,549 60 102,781 2,901 105,742 $ (68,193) $ 5,074 8,381 1,020 788 1,123 2,564 110,135 129,085 (79,788) 49,297 613 124,121 1,123 125,857 (76,560) As of December 31, 2020 and 2019, we had $89.1 million and $35.1 million, respectively, of net operating loss carryforwards in our Mexican subsidiaries that expire in varying amounts from 2021 to 2030. As of December 31, 2020 and 2019, we had $353.2 million and $356.3 million, respectively, of net operating loss carryforwards in our Dutch subsidiaries that expire in varying amounts from 2021 to 2027. As of December 31, 2020 and 2019, we had $95.7 million and $56.5 million, respectively, of net operating loss carryforwards in our Jamaica subsidiaries. Jamaican NOLs do not expire, however, the utilization is limited to 50% of taxable income before the net operating loss deduction annually for our legacy Jamaican entity. This 50% cap does not apply to our Jamaican entities formed in 2018 because of the exception that it does not apply during the five years of assessment following the first year of operation of a new trade, profession, or business. As of December 31, 2020 and 2019, we had $25.9 million and $28.5 million, respectively, of net operating loss carryforwards in our U.S. subsidiaries. These carryforwards generated before 2018 expire in various amounts from 2034 to 2037, while net operating losses generated in 2018 and forward do not expire. As of December 31, 2020, we had $1.5 million of net operating loss carryforwards in one of our Dominican Republic subsidiaries which expires after 2025. As of December 31, 2019, we had no net operating loss carryforwards. The ability to utilize the tax net operating losses in any single year ultimately depends upon our ability to generate sufficient taxable income. We have made no provision for foreign or domestic income taxes on the cumulative unremitted earnings of our subsidiaries. We intend to permanently reinvest all foreign earnings and have no intention to repatriate foreign earnings to the U.S. for the forseeable future. 85 The change in the valuation allowance established against our deferred tax assets for the years ended December 31, 2020, 2019 and 2018 is summarized in the following table ($ in thousands): December 31, 2020 December 31, 2019 December 31, 2018 Balance at January 1 $ $ $ (79,788) $ (94,575) $ (98,755) $ Additions Deductions Balance at December 31 (45,833) $ (7,008) $ (23,789) $ 1,654 21,795 27,969 $ $ $ (123,967) (79,788) (94,575) The valuation allowance for each period is used to reduce the deferred tax asset to a more likely than not realizable value. As of December 31, 2020, our valuation allowance relates primarily to net operating loss carryforwards, which we do not expect to utilize, most notably in the U.S., Netherlands, and certain legal entities in Mexico and Jamaica. We are subject to income taxes in a variety of global jurisdictions and are not currently under income tax examination in any of our significant jurisdictions. For these significant jurisdictions, the earliest years that remain subject to examination are 2009 for Mexico, 2018 for the Netherlands, 2014 for Jamaica and 2017 for the Dominican Republic and the United States. We consider the potential outcome of current and future examinations in our assessment of our reserve for uncertain tax positions. We had no uncertain tax positions as of December 31, 2020, 2019 and 2018. Note 7. Related party transactions Relationship with Hyatt Hyatt Hotels Corporation (“Hyatt”) is considered a related party of the Company due to its ownership of our ordinary shares by its affiliated entities and representation on our Board of Directors. We pay Hyatt fees associated with the franchise agreements of our resorts operating under the all-ages Hyatt Ziva and adults-only Hyatt Zilara brands and receive reimbursements for guests that pay for their stay using the World of Hyatt® guest loyalty program. Relationship with Sagicor Sagicor Group Jamaica Limited (“Sagicor”) is considered a related party of the Company due to its ownership of our ordinary shares by its affiliated entities and representation on our Board of Directors. We pay Sagicor for insurance coverage for some of our Jamaica properties. Sagicor is also a part owner of the Jewel Grande Montego Bay Resort & Spa and compensates us as manager of the property. Lease with our Chief Executive Officer One of our offices is owned by our Chief Executive Officer and we sublease the space at that location from a third party. Transactions with related parties Transactions between us and related parties during the years ended December 31, 2020, 2019 and 2018 were as follows ($ in thousands): Related Party Hyatt Sagicor Sagicor Chief Executive Officer Transaction Franchise fees (1) Insurance premiums (1) Cost reimbursements Lease expense (2) Year Ended December 31, 2019 2018 2020 $ $ $ $ 9,937 927 1,870 770 $ $ $ $ 17,423 1,659 5,142 745 $ $ $ $ 16,688 1,765 — 989 ________ (1) Included in direct expense in the Consolidated Statements of Operations with the exception of certain immaterial fees associated with the Hyatt franchise agreements, which are included in selling, general, and administrative expense. (2) Included in selling, general, and administrative expense in the Consolidated Statements of Operations. 86 Note 8. Commitments and contingencies Litigation, claims and assessments We are involved in various claims and lawsuits arising in the normal course of business, including proceedings involving tort and other general liability claims, and workers' compensation and other employee claims. Most occurrences involving liability and claims of negligence are covered by insurance with solvent insurance carriers. We recognize a liability when we believe the loss is probable and reasonably estimable. We currently believe that the ultimate outcome of such lawsuits and proceedings will not, individually or in the aggregate, have a material effect on our Consolidated Financial Statements. The Dutch corporate income tax act provides the option of a fiscal unity, which is a consolidated tax regime wherein the profits and losses of group companies can be offset against each other. Our Dutch companies file as a fiscal unity, with the exception of Playa Romana B.V., Playa Romana Mar B.V. and Playa Hotels & Resorts N.V. Playa Resorts Holding B.V. is the head of our Dutch fiscal unity and is jointly and severally liable for the tax liabilities of the fiscal unity as a whole. During the third quarter of 2015, we identified and recorded a potential Dutch operating tax contingency resulting from allocations to be made of certain corporate expenses from 2014 and 2015. We provided all requested documentation to the Dutch tax authorities and, in the fourth quarter of 2018, they reached their final determination resulting in a gain of $1.2 million reported in other (expense) income for the year ended December 31, 2018. As of December 31, 2020 and 2019, there was no operating tax contingency outstanding. Note 9. Leases We enter into operating leases primarily for administrative offices. Our administrative offices, located in Virginia, Florida and Cancún, are leased under various lease agreements that extend for varying periods through 2025, with the option to extend our Cancún and Florida office leases through 2026 and 2030, respectively. The extension options are reasonably certain to be exercised and included in the amounts recorded. We also have a finance lease arrangement with a third-party for the construction, management and maintenance of a thermal energy plant in the Dominican Republic. The lease commenced on July 1, 2020 at the Hyatt Ziva and Hyatt Zilara Cap Cana for a term of twelve years. Our future minimum lease payments as of December 31, 2020 were as follows ($ in thousands): Operating Leases Finance Leases Minimum future lease payments 2021 2022 2023 2024 2025 Thereafter Total minimum future lease payments Less: imputed interest Total lease liability(1) $ $ 954 $ 988 697 560 589 1,798 5,586 (824) 4,762 $ 307 312 317 323 328 2,269 3,856 (1,562) 2,294 ________ (1) Operating and finance leases are included in other liabilities and debt, respectively, in our Consolidated Balance Sheet. 87 The following table presents the components of lease expense and supplemental cash flow information ($ in thousands): Lease expense(1)(2) Cash paid for amounts included in the measurement of lease liabilities Operating cash outflows for operating leases Operating cash outflows for finance leases Financing cash outflows for finance leases Year Ended December 31, 2020 2019 $ $ $ $ 2,497 $ 721 $ 112 $ 39 $ 2,563 643 — — ________ (1) Includes variable and short term lease expenses, which are individually immaterial. Our lease expense is reported in direct expense and selling, general and administrative expense in the Consolidated Statements of Operations depending on the nature of the lease. (2) Lease expense under ASC 840, Leases, related to our non-cancelable operating leases, including variable lease cost, was $2.4 million for the year ended December 31, 2018. The following table presents other relevant information related to our leases as of December 31, 2020: Weighted-average remaining lease term Weighted-average discount rate (1) Operating Leases Finance Leases 6.91 years 4.54 % 11.50 years 9.72 % ________ (1) The discount rates applied to each operating lease reflects our estimated incremental borrowing rate which was determined based on lending rates specific to the type of leased real estate. The discount rate applied to our finance lease was implicit in the lease. We rent certain real estate to third parties for office and retail space within our resorts. Our lessor contracts are considered operating leases and generally have a contractual term of one to three years. The following table presents our rental income for the year ended December 31, 2020 ($ in thousands): Leases Operating lease income (1) Financial Statement Classification 2020 2019 Non-package revenue $ 1,753 $ 5,105 Year Ended December 31, ________ (1) Includes variable lease revenue, which is typically calculated as a percentage of our tenant's net sales. Note 10. Ordinary shares On June 1, 2018, we issued 20,000,000 ordinary shares to the Sagicor Parties as part of the business combination with them (see Note 4). On December 14, 2018, our Board of Directors authorized the repurchase of up to $100.0 million of our outstanding ordinary shares as market conditions and our liquidity warrant. The repurchase program is subject to certain limitations under Dutch law, including existing repurchase authorization granted by our shareholders. Repurchases may be made from time to time in the open market, in privately negotiated transactions or by other means (including Rule 10b5-1 trading plans). Depending on market conditions and other factors, these repurchases may be commenced or suspended from time to time without prior notice. During the year ended December 31, 2020, we purchased 340,109 ordinary shares under the repurchase program. The shares repurchased are recorded as treasury shares on the Consolidated Balance Sheet as of December 31, 2020. On June 12, 2020, we issued 4,878,049 ordinary shares with a par value of €0.10 per share, in a private placement exempt from registration under the Securities Act in connection with our capital raising efforts. We received $19.6 million in cash consideration, after customary closing costs. As of December 31, 2020, our ordinary share capital consisted of 134,571,290 ordinary shares outstanding, which have a par value of €0.10 per share. In addition, 2,203,659 restricted shares and 21,480 restricted share units were outstanding under the 2017 Plan (as defined in Note 12). The holders of restricted shares are entitled to vote, but not dispose of, such shares until they vest. The holders of restricted share units are neither entitled to vote nor dispose of such shares until they vest. 88 Note 11. Warrants We previously issued 3,000,000 warrants (the “Earnout Warrants”) which entitle the holders to acquire one ordinary share for each Earnout Warrant for an exercise price of €0.10 per ordinary share in the event that the price per share underlying the Earnout Warrants on the NASDAQ is greater than $13.00 for a period of more than 20 days out of 30 consecutive trading days within the five years after March 12, 2017. The Earnout Warrants expire on March 12, 2022 or earlier upon redemption or liquidation in accordance with their term. On August 8, 2018, we repurchased 12,230 of the outstanding Earnout Warrants for less than $0.1 million. The Earnout Warrant repurchase resulted in a reduction to paid-in capital and had no impact on our Consolidated Statements of Operations for the year ended December 31, 2018. As of December 31, 2020, there were 2,987,770 Earnout Warrants outstanding. Note 12. Share-based compensation We adopted our 2017 Omnibus Incentive Plan (the “2017 Plan”) to attract and retain independent directors, executive officers and other key employees and service providers. The 2017 Plan was approved by our Board of Directors and shareholders on March 10, 2017 and was amended on May 16, 2019 to increase the number of ordinary shares authorized and available for grant from 4,000,000 shares to 12,000,000 shares. The Compensation Committee of our Board of Directors may award share options, share appreciation rights, restricted shares, share units, unrestricted shares, dividend equivalent rights, performance shares and other performance-based awards, other equity-based awards and cash bonus awards under the 2017 Plan. As of December 31, 2020, there were 8,043,686 shares available for future grants under the 2017 Plan. Compensation expense related to the 2017 Plan is recorded within selling, general and administrative expenses in the Consolidated Statements of Operations. Restricted share awards Restricted share awards consist of restricted shares and restricted share units that are granted to eligible employees, executives, and board members and consist of ordinary shares (or the right to receive ordinary shares) subject to restrictions and a risk of forfeiture. Restricted shares issued to employees and executives generally vest over a period of three or five years. Restricted share units generally vest over a period of three years. For restricted share awards with a three-year vesting period, one-third of the award vests on each of the first three anniversaries of the grant date of the award. For restricted share awards with a five-year vesting period, 25% of the award vests on the third anniversary of the grant date of the award, 25% vests on the fourth anniversary of the grant date of the award and 50% vests on the fifth anniversary of the grant date of the award. Restricted share awards issued to our directors for their services as directors generally vest one year from the grant date of the award. The vesting of restricted share awards is subject to the holder’s continued employment through the applicable vesting date. Unvested restricted share awards will be forfeited if the employee’s or the executive’s employment terminates during the vesting period, provided that unvested restricted share awards will accelerate upon certain terminations of employment as set forth in the applicable award agreements. The holders of restricted shares have the right to vote the restricted shares and receive all dividends declared and paid on such shares, provided that dividends paid on unvested restricted shares will be subject to the same conditions and restrictions applicable to the underlying restricted shares. The holders of restricted share units have no right to vote the underlying shares and may be entitled to be credited with dividend equivalents in respect of each cash dividend declared and paid by us, in an amount per share unit equal to the per-share dividend paid on our ordinary shares, which dividend equivalents will be deemed to have been reinvested in additional restricted share units that are subject to the same terms and conditions applicable to the underlying restricted share units to which they relate. Compensation expense for restricted share awards is measured based upon the fair market value of our ordinary shares at the date of grant and recognized on a straight-line basis over the vesting period. 89 A summary of our restricted share awards from January 1, 2020 to December 31, 2020 is as follows: Unvested balance at January 1, 2020 Granted Vested Forfeited Unvested balance at December 31, 2020 Number of Shares Weighted-Average Grant Date Fair Value 2,157,336 $ 1,076,619 (924,366) (84,450) 2,225,139 $ 9.03 7.92 8.95 8.89 8.53 The following table provides additional information on our restricted share awards for the years ended December 31, 2020, 2019 and 2018 ($ in thousands, except per share data): Weighted-average grant date fair value Fair value of vested restricted share awards Share-based compensation expense Year Ended December 31, 2020 2019 2018 $ $ $ 7.92 4,837 9,123 $ $ $ 7.25 3,600 8,065 $ $ $ 10.25 1,963 5,072 As of December 31, 2020, the unrecognized compensation cost related to restricted share awards was $9.5 million and is expected to be recognized over a weighted-average period of 1.6 years. Performance share awards Performance share awards consist of ordinary shares that may become earned and vested based on the achievement of performance targets adopted by our Compensation Committee. The actual number of ordinary shares that ultimately vest will range from 0% to 150% of the target award and will be determined at the end of the three-year performance period based on two performance criteria as defined in the applicable award agreements for the period of performance. Any ordinary shares that ultimately vest based on the achievement of the applicable performance criteria will be deemed to be vested on the date on which our Compensation Committee certifies the level of achievement of such performance criteria. Except in connection with certain qualifying terminations of employment, as set forth in the applicable award agreements, the awards require continued service through the certification date. The holders of these awards have voting rights equivalent to the target level of ordinary shares granted to the holder and any dividends declared on such shares will be accumulated and paid within 30 days after and to the extent the target ordinary shares vest. 90 The grant date fair value of the portion of the award based on the compounded annual growth rate of our total shareholder return was estimated using a Monte-Carlo model. The table below summarizes the key inputs used in the Monte-Carlo simulation ($ in thousands): Performance Award Grant Date Percentage of Total Award Grant Date Fair Value by Component Volatility (1) Interest Rate (2) Dividend Yield January 2, 2018 Total Shareholder Return Adjusted EBITDA Comparison January 2, 2019 Total Shareholder Return Adjusted EBITDA Comparison September 19, 2019 Total Shareholder Return Adjusted EBITDA Comparison January 2, 2020 Total Shareholder Return Adjusted EBITDA Comparison 50 % $ 50 % $ 50 % $ 50 % $ 50 % $ 50 % $ 50 % $ 50 % $ 860 1,475 537 900 287 448 1,334 2,187 26.13 % — % 27.78 % — % 25.86 % — % 24.87 % — % 2.00 % — % 2.46 % — % 1.72 % — % 1.58 % — % — % — % — % — % — % — % — % — % ________ (1) Expected volatility was determined based on the historical share prices in our industry. (2) The risk-free rate was based on U.S. Treasury zero coupon issues with a remaining term equal to the remaining term of the measurement period. In the table above, the total shareholder return component is a market condition as defined by ASC 718, Compensation—Stock Compensation, and compensation expense related to this component is recognized on a straight-line basis over the vesting period. The grant date fair value of the portion of the awards based on the compounded annual growth rate of our Adjusted EBITDA (as defined in Note 19) was based on the closing stock price of our ordinary shares on such date. The Adjusted EBITDA component is a performance condition as defined by ASC 718, and, therefore, compensation expense related to this component is reassessed at each reporting date based on our estimate of the probable level of achievement, and the accrual of compensation expense is adjusted as appropriate. Due to the adverse effects of COVID-19, all outstanding performance share awards granted in 2018, 2019 and 2020 were voluntarily waived and forfeited during the fourth quarter of 2020 and accounted for as cancellations under ASC 718. The performance share awards were returned to the pool of shares available for future grants under the 2017 Plan. A summary of our performance share awards from January 1, 2020 to December 31, 2020 is as follows: Unvested balance at January 1, 2020 Granted Forfeited Canceled Unvested balance at December 31, 2020 Number of Shares Weighted-Average Grant Date Fair Value 913,407 $ 552,395 (265,088) (1,200,714) — $ 7.22 6.38 7.99 6.66 — The following table provides additional information on our performance share awards for the years ended December 31, 2020, 2019 and 2018 ($ in thousands, except per share data): Weighted-average grant date fair value Share-based compensation expense Year Ended December 31, 2020 2019 2018 $ $ 6.38 1,035 $ $ 5.83 780 $ $ 8.53 1,045 As of December 31, 2020, the unrecognized compensation cost related to performance share awards was $1.2 million and is expected to be recognized over a weighted-average period of 1.4 years. 91 Note 13. Earnings per share Basic and diluted earnings or losses per share (“EPS”) were as follows ($ in thousands, except share data): Numerator Net (loss) income Denominator Year Ended December 31, 2020 2019 2018 $ (262,370) $ (4,357) $ 18,977 Denominator for basic EPS - weighted-average shares 132,210,205 130,023,463 122,150,851 Effect of dilutive securities Unvested restricted share awards Denominator for diluted EPS - adjusted weighted-average number of shares outstanding EPS - Basic EPS - Diluted — 132,210,205 — 130,023,463 267,649 122,418,500 $ $ (1.98) $ (1.98) $ (0.03) $ (0.03) $ 0.16 0.16 For the years ended December 31, 2020, 2019, and 2018, unvested restricted share awards of 2,225,139, 2,157,336 and 9,482, respectively, were not included in the computation of diluted EPS as their effect would have been anti-dilutive. For the years ended December 31, 2019 and 2018, unvested performance-based equity awards of 913,407 and 523,545, respectively, were not included in the computation of diluted EPS after assumed conversions as the performance criteria were not met as of the end of the respective reporting period. As of December 31, 2020, there were no unvested performance-based equity awards. For the years ended December 31, 2020, 2019 and 2018, outstanding Earnout Warrants to acquire a total of 2,987,770 ordinary shares were not included in the computation of diluted EPS after assumed conversions because the warrants were not exercisable as of the end of the respective reporting period. 92 Note 14. Debt Our debt consists of the following ($ in thousands): Interest Rate Maturity Date Outstanding Balance as of December 31, 2020 December 31, 2019 LIBOR + 3.00% April 27, 2022 LIBOR + 2.75% April 27, 2024 11.4777% 11.4777% April 27, 2024 April 27, 2024 LIBOR + 3.00% April 27, 2024 Revolving Credit Facilities Revolving Credit Facility (1) Senior Secured Credit Facilities Term Loan (2) Term A1 Loan Term A2 Loan Term A3 Loan (3) Total Term Loans (at stated value) Unamortized discount Unamortized debt issuance costs Total Term Loans, net Property Loan Property Loan (at stated value) 9.25% July 1, 2025 Unamortized discount Unamortized debt issuance costs Total Property Loan, net Financing lease obligations (4) Total debt, net $ $ $ $ $ $ $ 84,667 $ 60,000 976,348 $ 986,448 35,000 31,000 28,000 1,070,348 (1,658) (6,015) 1,062,675 $ 110,000 $ (3,960) (4,409) 101,631 2,294 1,251,267 $ $ $ — — — 986,448 (2,168) (3,622) 980,658 — — — — — 1,040,658 _______ (1) We had available balances of $0.3 million and $40.0 million as of December 31, 2020 and 2019, respectively. The weighted-average interest rate on the outstanding balance of our Revolving Credit Facility was 3.15% and 4.72% as of December 31, 2020 and 2019, respectively. (2) One-month London Interbank Offered Rate (“LIBOR”) rate is subject to a 1.0% floor. The interest rate was 3.75% and 4.55% as of December 31, 2020 and 2019, respectively. Our two interest rate swaps fix LIBOR at 2.85% on $800.0 million of our Term Loan (see Note 15). (3) LIBOR rate is subject to a 1.0% floor. The interest rate was 4.00% as of December 31, 2020. (4) Interest expense for our finance lease was $0.1 million and $0 million for the years ended December 31, 2020 and 2019, respectively. We did not have any capital leases, as defined under ASC 840, Leases, as of December 31, 2018. Aggregate debt maturities for future annual periods are as follows ($ in thousands): 2021 2022 2023 2024 2025 Thereafter Total debt maturities As of December 31, 2020 Term Loan Property Loan Revolving Credit Facility (1) 10,100 $ — $ 84,667 10,100 10,100 1,040,048 — — — — — 110,000 — — — — — — 1,070,348 $ 110,000 $ 84,667 $ $ ________ (1) As of December 31, 2020, we were not contractually obligated to repay the outstanding balance on our Revolving Credit Facility until 2022. Under the Fifth Amendment to the Amended and Restated Credit Agreement entered in February 2021, we are obligated to repay $17.0 million of our outstanding balance on our Revolving Credit Facility in April 2022 and the remaining outstanding balance in January 2024; however, we fully repaid the outstanding balance as of December 31, 2020 on February 5, 2021. Refer to Note 21 for further discussion. 93 Senior Secured Credit Facility Playa Resorts Holding B.V., a subsidiary of ours, holds a senior secured credit facility (“Senior Secured Credit Facility”), which consists of a term loan facility which is scheduled to mature on April 27, 2024 (“Term Loan”) and a revolving credit facility which was originally scheduled to mature on April 27, 2022 (“Revolving Credit Facility”). The Term Loan bears interest at a rate per annum equal to LIBOR plus 2.75% (where the applicable LIBOR rate has a 1.0% floor). The Revolving Credit Facility bears interest at LIBOR plus 3.00%. We are required to pay a commitment fee ranging from 0.25% to 0.5% per annum on the average daily undrawn balance of the Revolving Credit Facility. The obligations under the Senior Secured Credit Facility are guaranteed by (a) substantially all of our material subsidiaries, subject to certain exceptions and (b) the Company on a limited recourse basis, with such guaranty being collateralized by a lien on our ordinary shares. The obligations are further collateralized by, among other things, a lien on (i) all resorts located in Mexico, (ii) certain personal property associated with such resort properties and (iii) pledges of equity interests in certain of our subsidiaries that directly or indirectly own equity interests in any resort property or certain management companies. Fourth Amendment to Amended and Restated Credit Agreement On June 12, 2020, we entered into the Fourth Amendment to the Amended & Restated Credit Agreement (the “Fourth Amendment”, and collectively with the unamended terms of the Senior Secured Credit Facility, the “Existing Credit Agreement”). The terms of the Senior Secured Credit Facility remain in effect except for the following terms modified by the Fourth Amendment: i. replace the total net leverage ratio requirement of the financial covenant with a minimum liquidity test until September 30, 2021 (the “Relief Period”); ii. modify the financial covenant for certain test dates after the Relief Period; and iii. add certain restrictions on, among other things, the incurrence of additional debt and making of investments, dispositions and restricted payments during the Relief Period. On February 5, 2021, we amended certain terms of the Senior Secured Credit Facility. Refer to Note 21 for further details. Additional Credit Facility On June 12, 2020, we entered into an additional senior secured credit facility with an average interest rate of 9.25% that matures on April 27, 2024 and ranks pari passu with the Existing Credit Agreement (the “Additional Credit Facility”). The Additional Credit Facility consists of the following term loans: i. $35.0 million term loan at fixed rate of 11.4777% (the “Term A1 Loan”); ii. $31.0 million term loan at fixed rate of 11.4777% (the “Term A2 Loan”); and iii. $28.0 million term loan at our option of either a base rate plus a margin of 2.00% or LIBOR plus 3.00% (the “Term A3 Loan”). Term A3 Loan is a Eurocurrency loan subject to a 1.0% LIBOR floor consistent with the Existing Credit Agreement. We intend to use the proceeds from the Additional Credit Facility for general corporate purposes. The obligations under the Additional Credit Facility are collateralized in a manner that is substantially identical to the Existing Credit Agreement. Prior to the maturity date, the Additional Credit Facility does not require principal payments, but does include mandatory prepayment requirements for the Term A3 Loan that are consistent with the Existing Credit Agreement. Mandatory prepayments are required for certain asset sales, casualty events and condemnation events that are not reinvested in our business where our total net leverage ratio is above 4.00x. We may not voluntarily prepay any portion of the Additional Credit Facility prior to June 2023 without paying a make-whole premium equal to 100% of the interest that would have otherwise accrued from the date of such payment through June 2022 plus 50% of the interest that otherwise would have accrued from June 2022 to June 2023. Subsequent to June 2023, we may prepay any portion of the Additional Credit Facility without penalty. In connection with the Additional Credit Facility, we terminated the remaining $15.0 million of unused capacity of our Revolving Credit Facility under the Existing Credit Agreement. The Additional Credit Facility contains covenants, including a springing financial maintenance covenant, identical to those contained in the Existing Credit Agreement. On February 5, 2021, we amended certain terms of the Additional Credit Facility. Refer to Note 21 for further details. 94 Property Loan Agreement On June 12, 2020, we entered into a property loan agreement in the amount of $110.0 million that has a fixed interest rate of 9.25% and matures on July 1, 2025 (the “Property Loan”). Prior to maturity, the Property Loan does not require principal payments. The Property Loan is collateralized by the mortgages of our Hyatt Ziva and Hyatt Zilara Cap Cana properties located in the Dominican Republic and the Hilton Rose Hall Resort & Spa located in Jamaica (collectively the “Properties”). We intend to use the proceeds of the Property Loan to finance the operation and management of the Properties and for general corporate purposes. During the term of the Property Loan, we are required to deposit certain cash reserves including reserves for operating expenses, debt service and certain property improvement plan required work. We will continue to fund the reserves until the Properties achieve a debt service coverage ratio of 1.50x for two consecutive calendar quarters. These reserves are presented as restricted cash on our Consolidated Balance Sheet, which had a balance of $25.9 million as of December 31, 2020. Financing lease obligation On July 1, 2020, we entered into a twelve year finance lease arrangement with a third-party for the construction, management and maintenance of a thermal energy plant located at the Hyatt Ziva and Hyatt Zilara Cap Cana. We recognized a $2.3 million right-of-use asset and lease liability within property and equipment, net and debt, respectively, on the Consolidated Balance Sheet. Financial maintenance covenants We were in compliance with all applicable covenants as of December 31, 2020. See a summary of our applicable covenants and restrictions below as of December 31, 2020: Existing Credit Agreement Debt Term A1 Loan Term A2 Loan Term A3 Loan Property Loan Note 15. Derivative financial instruments Interest rate swaps We are required to maintain a minimum liquidity balance of $60.0 million through the Relief Period. Covenant Terms If we have more than 35% drawn on the Revolving Credit Facility for periods subsequent to June 30, 2021, we will be subject to the following total net leverage ratio requirements: ▪ ▪ ▪ 6.50x for the period ended September 30, 2021; 6.00x for the period ended December 31, 2021; and 4.75x for periods thereafter. Same terms as the Existing Credit Agreement. No applicable debt covenants. No applicable debt covenants. No applicable debt covenants other than the requirement to maintain a cash reserve until the Properties achieve a debt service coverage ratio of 1.50x for two consecutive quarters. Effective March 29, 2018, we entered into two interest rate swaps to mitigate the interest rate risk inherent to our floating rate debt, including the Revolving Credit Facility and Term Loan. The interest rate swaps are not for trading purposes and have fixed notional values of $200.0 million and $600.0 million. The fixed rate paid by us is 2.85% and the variable rate received resets monthly to the one-month LIBOR rate, which results in us fixing LIBOR at 2.85% on $800.0 million of our Term Loan. The interest rate swaps mature on March 31, 2023. As of March 20, 2019, we elected to adopt hedge accounting and designate our interest rate swaps as cash flow hedges. Prior to our adoption of hedge accounting, the change in fair value of our interest rate swaps was recognized through interest expense in the Consolidated Statements of Operations. Following the adoption, the change in the fair value of our interest rate swaps that qualifies as effective cash flow hedges is recorded through other comprehensive loss (“OCI”) in the Consolidated Statements of Comprehensive (Loss) Income. Unrealized gains and losses in accumulated other comprehensive loss (“AOCI”) are reclassified to interest expense as interest payments are made on our variable rate debt. On February 29, 2020, our interest rate swaps were ineffective due to the decrease in interest rates and all subsequent changes in fair value were recognized through interest expense in the Consolidated Statements of Operations. 95 The following tables present the effect of our interest rate swaps, net of tax, in the Consolidated Statements of Comprehensive (Loss) Income and Consolidated Statements of Operations for the years ended December 31, 2020, 2019 and 2018 ($ in thousands): Derivative Liabilities Designated as Hedging Instruments 2020 2019 2018 AOCI from our cash flow hedges as of January 1 $ 20,164 $ — $ Change in fair value Reclassification from AOCI to interest expense OCI related to our cash flow hedges for the three months ended March 31 Change in fair value Reclassification from AOCI to interest expense OCI related to our cash flow hedges for the three months ended June 30 Change in fair value Reclassification from AOCI to interest expense OCI related to our cash flow hedges for the three months ended September 30 Change in fair value 16,956 (1,908) 15,048 — (2,926) (2,926) — (2,958) (2,958) — Reclassification from AOCI to interest expense AOCI from our cash flow hedges as of December 31(1) (2,959) 26,369 $ $ 5,834 24 5,858 14,648 136 14,784 4,912 (324) 4,588 (3,907) (1,159) 20,164 $ — — — — — — — — — — — — — ________ (1) As of December 31, 2020, the total amount expected to be reclassified from AOCI to interest expense during the next twelve months is $11.7 million, which represents prior losses recognized in AOCI when our interest rate swaps were designated as a hedging instruments. Derivative Liabilities Not Designated as Hedging Instruments (1) Interest rate swaps(2) Financial Statement Classification Year Ended December 31, 2019 2020 2018 Interest expense $ 26,299 $ 2,715 $ 17,093 ________ (1) Effective February 29, 2020, our interest rate swaps were ineffective and no longer designated as hedging instruments. (2) Includes the change in fair value of our interest rate swaps and the cash interest paid for the monthly settlements of the derivative. The following tables present the effect of our interest rate swaps in the Consolidated Balance Sheet as of December 31, 2020 and December 31, 2019 ($ in thousands): Derivative Liabilities for Effective Hedges Financial Statement Classification As of December 31, 2020 2019 Interest rate swaps Derivative financial instruments $ — $ 31,932 Derivative Liabilities for Ineffective Hedges Financial Statement Classification As of December 31, 2020 2019 Interest rate swaps Derivative financial instruments $ 46,340 $ — Derivative financial instruments expose us to credit risk in the event of non-performance by the counterparty under the terms of the interest rate swaps. We incorporate these counterparty credit risks in our fair value measurements (see Note 16) and believe we minimize this credit risk by transacting with major creditworthy financial institutions. Note 16. Fair value of financial instruments The objective of a fair value measurement is to estimate the price at which an orderly transaction to sell the asset or to transfer the liability would take place between market participants at the measurement date under current market conditions. U.S. GAAP establishes a hierarchical disclosure framework, which prioritizes and ranks the level of observability of inputs used in measuring fair value as follows: • • Level 1: Unadjusted quoted prices in active markets for identical assets or liabilities. Level 2: Unadjusted quoted prices for similar assets or liabilities in active markets, or unadjusted quoted prices for identical or similar assets or liabilities in markets that are not active, or inputs other than quoted prices that are observable for the asset or liability. 96 • Level 3: Inputs are unobservable and reflect our judgments about assumptions that market participants would use in pricing an asset or liability. We believe the carrying value of our financial instruments, excluding our debt, approximate their fair values as of December 31, 2020 and 2019. We did not have any Level 3 instruments during any of the periods presented in our Consolidated Financial Statements. The following table presents our fair value hierarchy for our financial liabilities measured at fair value on a recurring basis as of December 31, 2020 and 2019 ($ in thousands): Fair value measurements on a recurring basis Interest rate swap Fair value measurements on a recurring basis Interest rate swap $ $ December 31, 2020 Level 1 Level 2 Level 3 46,340 $ — $ 46,340 $ — December 31, 2019 Level 1 Level 2 Level 3 31,932 $ — $ 31,932 $ — The following table presents our fair value hierarchy for our financial assets measured at fair value on a nonrecurring basis within our Consolidated Balance Sheet presented as of December 31, 2020 ($ in thousands): November 3, 2020 Level 1 Level 2 Level 3 Fair value measurements on a nonrecurring basis Impaired long-lived assets (1) $ 34,475 $ — $ 34,475 $ — ________ (1) On November 3, 2020, we recorded an impairment loss of $10.6 million based on the sale price of the Dreams Puerto Aventuras, which we consider an observable input other than quoted prices. Refer to further discussion of the sale in Note 5. The following tables present our fair value hierarchy for our financial liabilities not measured at fair value as of December 31, 2020 and 2019 ($ in thousands): Financial liabilities not recorded at fair value Term Loan Revolving Credit Facility Term A1 Loan Term A2 Loan Term A3 Loan Property Loan Total liabilities Carrying Value As of December 31, 2020 Level 1 Fair Value Level 2 Level 3 $ $ 971,920 $ — $ — $ 936,799 84,667 33,792 29,930 27,033 101,631 — — — — — — — — — — 84,769 35,182 31,161 28,028 109,871 1,248,973 $ — $ — $ 1,225,810 Carrying Value As of December 31, 2019 Level 1 Fair Value Level 2 Level 3 Financial liabilities not recorded at fair value Term Loan Revolving Credit Facility Total liabilities $ $ 980,658 60,000 1,040,658 $ $ — $ — — $ — $ — 983,214 60,000 — $ 1,043,214 97 The following table summarizes the valuation techniques used to estimate the fair value of our financial instruments measured at fair value on a recurring basis and our financial instruments not measured at fair value: Financial instruments recorded at fair value Interest rate swaps Financial instruments not recorded at fair value Term Loans and Property Loan Revolving Credit Facility Note 17. Employee benefit plan Valuation Technique The fair value of the interest rate swaps is estimated based on the expected future cash flows by incorporating the notional amount of the swaps, the contractual period to maturity, and observable market-based inputs, including interest rate curves. The fair value also incorporates credit valuation adjustments to appropriately reflect nonperformance risk. The fair value of our interest rate swaps is largely dependent on forecasted LIBOR as of the measurement date. If, in subsequent periods, forecasted LIBOR exceeds 2.85% we will recognize a gain and future cash inflows. Conversely, if forecasted LIBOR falls below 2.85% in subsequent periods we will recognize a loss and future cash outflows. The fair value of our Term Loans and Property Loan are estimated using cash flow projections over the remaining contractual period by applying market forward rates and discounting back at the appropriate discount rate. The valuation technique of our Revolving Credit Facility is consistent with our Term Loan. The fair value of the Revolving Credit Facility generally approximates its carrying value as the expected term is significantly shorter in duration. In accordance with labor law regulations in Mexico, certain employees are legally entitled to receive severance that is commensurate with the tenure they had with us at the time of termination. Our pension obligation is a Level 3 financial instrument that is recorded at fair value and calculated using actuarial valuations by applying the “projected unit credit method.” The fair value as of December 31, 2020 and 2019 was determined based on the EMSSAH-09 and EMSSAM-09 mortality tables and the application of certain assumptions including a discount rate, a salary increase and estimated personnel turnover and disability. Liabilities are recognized as other liabilities in the Consolidated Balance Sheets. Actuarial gains and losses are recognized in the Consolidated Statements of Operations. The following table sets forth our pension obligation, funded status and accumulated pension obligation ($ in thousands): Change in pension obligation Balance at beginning of period Service cost Interest cost Actuarial loss Effect of foreign exchange rates Curtailment Benefits paid (Divestiture) Acquisitions Balance at end of period Underfunded status Accumulated pension obligation As of December 31, 2020 2019 $ $ $ 6,764 $ 822 428 332 (560) (264) (1,264) (27) 6,231 $ (6,231) (4,382) $ 5,123 795 492 881 384 (171) (783) 43 6,764 (6,764) (4,709) There were no plan assets as of December 31, 2020 or 2019 as contributions are made only to the extent benefits are paid. The underfunded status of the plan is recorded in other liabilities in the Consolidated Balance Sheets. 98 The following table presents the components of net periodic pension cost ($ in thousands): Service cost Interest cost Effect of foreign exchange rates Amortization of prior service cost Amortization of loss (gain) Compensation-non-retirement post-employment benefits Settlement and curtailment gain Total net periodic pension cost Year Ended December 31, 2020 2019 2018 $ $ $ 822 428 (560) 1 6 214 (289) 622 $ $ 795 492 384 1 (20) (1) (211) 1,440 $ 674 364 (12) 25 (18) (34) (17) 982 The service cost component of net periodic pension cost is recorded within direct expense in the Consolidated Statements of Operations. All components of net periodic pension cost other than the service cost component are recorded within other (expense) income for all periods presented. The weighted-average assumptions used to determine the pension obligation as of December 31, 2020 and 2019 and the net periodic pension cost for the years ended December 31, 2020, 2019 and 2018 were as follows: Discount rate Rate of compensation increase As of December 31, 2020 2019 2018 7.10 % 4.79 % 7.50 % 4.79 % 9.55 % 4.79 % The discount rate reflects the current rate at which our pension obligations could be effectively settled on the measurement date. The discount rate was determined by our actuary based on a yield curve constructed from a portfolio of zero-coupon government bonds for which the timing and amount of cash flows approximate the estimated benefit payments of the plan. The plan’s expected cash flows are then discounted using the applicable spot rate from the yield curve to determine a single effective discount rate. The following table represents our expected plan payments for the next five years and thereafter ($ in thousands): 2021 2022 2023 2024 2025 Thereafter Total expected plan payments As of December 31, 2020 $ $ 561 499 553 590 651 4,441 7,295 99 Note 18. Other balance sheet items Trade and other receivables, net The following summarizes the balances of trade and other receivables, net as of December 31, 2020 and 2019 ($ in thousands): Gross trade and other receivables (1) Allowance for doubtful accounts (2) Total trade and other receivables, net As of December 31, 2020 2019 $ $ 28,346 (2,913) 25,433 $ $ 73,015 (1,765) 71,250 ________ (1) The opening balance as of January 1, 2019 was $65.4 million. (2) We recognized an additional $0.8 million in bad debt expense during the year ended December 31, 2019 as a result of the bankruptcy of Thomas Cook, one of our travel partners. We also recognized $3.1 million in bad debt expense during the year ended December 31, 2020 primarily as result of the negative effects of COVID-19. Financial instruments that are subject to credit risk consist primarily of trade accounts receivable. Trade accounts receivable are generated from sales of services to customers in the United States, Canada, Europe, Latin America and Asia. Our policy is to mitigate this risk by granting a credit limit to each client depending on the client’s volume and credit quality. In order to increase the initially established credit limit, approval is required from the credit manager. Each resort periodically reviews the age of the clients’ balances and the balances which may be of doubtful recoverability. We do not require collateral or other security in support of accounts receivable. Allowances are provided for individual accounts receivable when we become aware of a customer’s inability to meet its financial obligations, such as in the case of bankruptcy, deterioration in the customer’s operating results, or change in financial position. If circumstances related to customers change, estimates of the recoverability of receivables would be further adjusted. We also consider broader factors in evaluating the sufficiency of our allowances for doubtful accounts, including the length of time receivables are past due, significant one-time events and historical experience. The gross carrying amount of the trade and other receivables balance is reduced by an allowance for doubtful accounts that reflects our estimate of amounts that will not be collected. The allowance is based on historical loss experience, specific risks identified in collection matters and analysis of past due balances identified in the aging detail. We have not experienced any significant write-offs to our accounts receivable. The change in the allowance for doubtful accounts for the years ended December 31, 2020, 2019 and 2018 is summarized in the following table ($ in thousands): December 31, 2020 December 31, 2019 December 31, 2018 Balance at January 1 Additions Deductions Balance at December 31 $ $ $ (1,765) $ (593) $ (785) $ (3,115) $ (1,402) $ (338) $ 1,967 230 530 $ $ $ (2,913) (1,765) (593) 100 Prepayments and other assets The following summarizes the balances of prepayments and other assets as of December 31, 2020 and 2019 ($ in thousands): Advances to suppliers Prepaid income taxes Prepaid other taxes (1) Operating lease right of use assets Contract deposit (2) Other assets Total prepayments and other assets As of December 31, 2020 2019 $ $ 8,748 $ 12,731 14,033 4,263 2,700 5,163 47,638 $ 7,865 12,412 11,156 5,673 2,700 4,885 44,691 ________ (1) Includes recoverable value-added tax, general consumption tax and other sales tax accumulated by our Mexico, Jamaica, Netherlands and Dominican Republic entities. (2) Represents a cash deposit related to the Sanctuary Cap Cana management contract. The deposit will be used towards a purchase of a partial interest in Sanctuary Cap Cana if we are able to agree on terms. Goodwill The gross carrying values and accumulated impairment losses of goodwill by reportable segment (refer to discussion of our reportable segments in Note 19) as of December 31, 2020 and 2019 were as follows ($ in thousands): Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Total Balance at December 31, 2019 Gross carrying value Accumulated impairment losses Net carrying value Activity during the year Adjustments (1) Impairment losses (2) Balance at December 31, 2020 Gross carrying value Accumulated impairment losses Net carrying value $ 51,731 $ — $ — $ 32,776 $ (6,168) 45,563 — — 51,731 (6,168) — — — — — — — — — — — — — 32,776 84,507 (6,168) 78,339 3,103 (19,788) 3,103 (19,788) 35,879 (19,788) 87,610 (25,956) 61,654 $ 45,563 $ — $ — $ 16,091 $ ________ (1) During the second half of 2020, we recognized adjustments to deferred income taxes and goodwill representing a corrections of immaterial errors for acquired property and equipment from the business combination with Sagicor in 2018 (see Note 4). These adjustments were not significant to our previously reported Consolidated Financial Statements. (2) As a result of the immaterial corrections noted above, we recognized an additional $1.5 million in impairment losses during the second half of 2020. 101 As a result of the negative impacts of COVID-19 and the temporary suspension of operations at our resorts (see Note 1), we performed an interim quantitative impairment analysis as of March 31, 2020 for all of our reporting units. The forecasted future cash flows of our reporting units materially decreased during the first quarter of 2020 and as a result, we recognized $17.7 million of goodwill impairment losses at the following reporting units within impairment loss in the Consolidated Statements of Operations as we determined that their carrying values exceeded their fair value ($ in thousands): Reporting Unit Reportable Segment Jewel Runaway Bay Beach Resort & Waterpark Jamaica Jewel Dunn’s River Beach Resort & Spa Jewel Paradise Cove Beach Resort & Spa Jamaica Jamaica 2020 Impairment Loss(1) $ 7,604 $ $ 5,612 4,489 ________ (1) As a result of the immaterial corrections to goodwill previously noted, we recognized $1.5 million in impairment losses on these three reporting units during the second half of 2020, which are included in the table above. The fair values of our Hilton Playa del Carmen All-Inclusive Resort and Hyatt Zilara Cancún reporting units in Mexico substantially exceeded their carrying values as of March 31, 2020 and as of July 1, 2020, our annual testing date. We did not identify any additional triggering events subsequent to the annual testing date for these reporting units. The fair value of our Panama Jack Resorts Cancún reporting unit did not exceed its carrying value by a substantial amount as of March 31, 2020 or July 1, 2020. We therefore performed an interim quantitative impairment analysis for the Panama Jack Resorts Cancún reporting unit as of September 30, 2020 and concluded that the goodwill was not impaired. Due to the stronger recovery in the Mexico market, the fair value of this reporting unit exceeded its carrying value by a substantial amount as of September 30, 2020. We did not identify any additional triggering events subsequent to the September 30, 2020 interim testing date for this reporting unit. The fair value of the Hilton Rose Hall Resort & Spa reporting unit in Jamaica substantially exceeded its carrying value as of March 31, 2020. However, as a result of the COVID-19 testing requirements enacted by the Jamaican government, the fair value of the reporting unit did not exceed its carrying value by a substantial margin as of October 1, 2020, our annual testing date. As a result of the continued COVID-19 testing requirements, combined with the re-entry requirements imposed by the U.S. Center for Disease Control, we also performed an interim quantitative impairment analysis over the Hilton Rose Hall Resort & Spa reporting unit as of December 31, 2020 and concluded that the goodwill was partially impaired. We recognized a $2.0 million impairment loss within impairment loss in the Consolidated Statements of Operations for this reporting unit ($ in thousands): Reporting Unit Reportable Segment Hilton Rose Hall Resort & Spa Jamaica 2020 Impairment Loss $ 2,033 During the fourth quarter of 2019, we performed an interim quantitative impairment analysis over our Panama Jack Resorts Playa del Carmen reporting unit due to the unfavorable market conditions in the Yucatán Peninsula region. The financial performance of this reporting unit did not recover during the fourth quarter of 2019 consistent with our other reporting units in the region. The decline in current and forecasted cash flows was considered a triggering event for quantitative impairment testing. As a result of our quantitative impairment analysis, we determined that the carrying value of our Panama Jack Resorts Playa del Carmen reporting unit exceeded its fair value and we recognized an impairment loss of $6.2 million for the year ended December 31, 2019. The impairment loss was equivalent to the total amount of goodwill allocated to this reporting unit ($ in thousands): Reporting Unit Panama Jack Resorts Playa del Carmen Reportable Segment Yucatán Peninsula 2019 Impairment Loss $ 6,168 102 Other intangible assets Other intangible assets as of December 31, 2020 and 2019 consisted of the following ($ in thousands): Gross carrying value Casino and other licenses (1) Management contract (2) Enterprise resource planning system (3) Other Total gross carrying value Accumulated amortization Management contract (2) Enterprise resource planning system (3) Other Total accumulated amortization Net carrying value Casino and other licenses (1) Management contract (2) Enterprise resource planning system (3) Other Total net carrying value As of December 31, 2020 2019 $ 875 $ 1,900 6,047 4,238 13,060 (238) (1,125) (3,141) (4,504) 875 1,662 4,922 1,097 $ 8,556 $ 875 1,900 5,187 3,346 11,308 (143) (437) (2,320) (2,900) 875 1,757 4,750 1,026 8,408 ________ (1) Our casino licenses have indefinite lives. Accordingly, there is no associated amortization expense or accumulated amortization. (2) Represents the fair value of a management contract acquired in the business combination with the Sagicor Parties (see Note 4). (3) Represents software development costs incurred to develop and implement SAP as our integrated enterprise resource planning (“ERP”) system, of which $1.4 million and $2.6 million was placed into service in 2020 and 2019, respectively, and are being amortized over a weighted-average amortization period of 7 years. Amortization expense on our intangible assets was $1.7 million, $1.1 million and $1.0 million for the years ended December 31, 2020, 2019 and 2018, respectively. Amortization expense relating to intangible assets with finite lives for the years ended December 31, 2021 to 2025 is expected to be as follows ($ in thousands): 2021 2022 2023 2024 2025 Thereafter Total future amortization expense As of December 31, 2020 $ $ 1,432 1,338 1,112 997 909 1,893 7,681 103 Trade and other payables The following summarizes the balances of trade and other payables as of December 31, 2020 and 2019 ($ in thousands): Trade payables Advance deposits(1) Withholding and other taxes payable Interest payable Payroll and related accruals Accrued expenses and other payables Total trade and other payables ________ (1) The opening balance as of January 1, 2019 was $57.3 million. Other liabilities As of December 31, 2020 2019 23,348 $ 29,707 37,450 618 15,668 16,619 45,299 53,769 46,983 125 14,547 20,880 123,410 $ 181,603 $ $ The following summarizes the balances of other liabilities as of December 31, 2020 and 2019 ($ in thousands): Pension obligation Operating lease liabilities Unfavorable ground lease liability (1) Key money (2) Other Total other liabilities As of December 31, 2020 2019 $ $ 6,231 $ 4,762 2,090 15,790 895 29,768 $ 6,764 6,208 2,187 8,225 923 24,307 ________ (1) Represents the unamortized balance of the unfavorable ground lease intangible acquired in the business combination with the Sagicor Parties (see Note 4). (2) Represents the unamortized balance of key money received, which is recorded as a reduction to franchise fees within direct expenses in the Consolidated Statements of Operations. We received $8.5 million and $6.5 million in 2020 and 2019, respectively. Note 19. Segment information We consider each one of our owned resorts to be an operating segment, none of which meets the threshold for a reportable segment. We also allocate resources and assess operating performance based on individual resorts. Our operating segments meet the aggregation criteria and thus, we report four separate reportable segments by geography: (i) Yucatán Peninsula, (ii) Pacific Coast, (iii) Dominican Republic, and (iv) Jamaica. For the years ended December 31, 2020, 2019 and 2018, we have excluded the immaterial amounts of management fees, cost reimbursements and other from our segment reporting. Our operating segments are components of the business which are managed discretely and for which discrete financial information is reviewed regularly by our Chief Executive Officer, Chief Financial Officer and Chief Operating Officer, all of whom represent our chief operating decision maker (“CODM”). Financial information for each reportable segment is reviewed by the CODM to assess performance and make decisions regarding the allocation of resources. The performance of our business is evaluated primarily on adjusted earnings before interest expense, income tax benefit (provision), and depreciation and amortization expense (“Adjusted EBITDA”), which should not be considered an alternative to net income (loss) or other measures of financial performance or liquidity derived in accordance with U.S. GAAP. The performance of our segments is evaluated on Adjusted EBITDA before corporate expenses and management fees (“Owned Resort EBITDA”). We define Adjusted EBITDA as net (loss) income, determined in accordance with U.S. GAAP, for the period presented, before interest expense, income tax benefit (provision), and depreciation and amortization expense, further adjusted to exclude the following items: (a) other (expense) income; (b) pre-opening expense; (c) share-based compensation; (d) other tax expense; (e) transaction expense; (f) severance expense; (g) property damage insurance gain; (h) repairs from hurricanes and tropical storms; (i) impairment loss; (j) loss on sale of assets; and (k) Jamaica delayed opening accrual reversal. 104 There are limitations to using financial measures such as Adjusted EBITDA and Owned Resort EBITDA. For example, other companies in our industry may define Adjusted EBITDA differently than we do. As a result, it may be difficult to use Adjusted EBITDA or similarly named financial measures that other companies publish to compare the performance of those companies to our performance. Because of these limitations, Adjusted EBITDA should not be considered as a measure of the income or loss generated by our business or discretionary cash available for investment in our business and investors should carefully consider our U.S. GAAP results presented in our Consolidated Financial Statements. The following table presents segment Owned Net Revenue, defined as total revenue less compulsory tips paid to employees, cost reimbursements, management fees and other miscellaneous revenue not derived from segment operations, and a reconciliation to total revenue for the years ended December 31, 2020, 2019 and 2018 ($ in thousands): Owned net revenue (1) Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Segment owned net revenue (2) Other Management fees Cost reimbursements Compulsory tips Total revenue Year Ended December 31, 2020 2019 2018 $ 109,629 $ 235,788 $ 33,065 49,898 69,173 261,765 367 807 2,189 8,061 85,219 90,783 193,558 605,348 23 1,820 6,412 22,874 $ 273,189 $ 636,477 $ 259,393 86,317 125,137 126,702 597,549 305 755 978 17,426 617,013 ________ (1) We recognized $3.0 million, $0 million and $2.0 million in business interruption insurance recoveries for the years ended December 31, 2020, 2019 and 2018, respectively. The business interruption insurance recoveries recognized in 2020 primarily relate to the suspension of operations experienced as a result of the COVID-19 pandemic, and those received in 2018 relate to Hurricane Irma and Hurricane Maria that occurred in the third quarter of 2017. (2) Segment owned net revenue represents total revenue less compulsory tips paid to employees, cost reimbursements, management fees and other miscellaneous revenue not derived from segment operations. 105 The following table presents segment Owned Resort EBITDA, Adjusted EBITDA and a reconciliation to net income (loss) for the years ended December 31, 2020, 2019 and 2018 ($ in thousands): Owned Resort EBITDA Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Segment Owned Resort EBITDA Other corporate Management fees Total adjusted EBITDA Interest expense Depreciation and amortization Impairment loss Loss on sale of assets Other (expense) income Repairs from hurricanes and tropical storms Pre-opening expense Share-based compensation Other tax expense Transaction expense Severance expense Jamaica delayed opening accrual reversal Property damage insurance gain Non-service cost components of net periodic pension (benefit) cost (1) Net (loss) income before tax Income tax benefit (provision) Net (loss) income Year Ended December 31, 2019 2018 2020 $ 17,783 $ 82,534 $ 107,884 4,281 (6,694) (1,284) 14,086 (36,066) 807 (21,173) (81,942) (92,570) (55,619) (2,021) (1,164) (1,542) — (10,158) (613) (2,497) (3,844) — — (200) (273,343) 10,973 31,618 16,596 55,175 185,923 (37,049) 1,820 150,694 (44,087) (101,897) (6,168) — (3,200) — (1,452) (8,845) (577) (6,175) (515) — — 645 (21,577) 17,220 $ (262,370) $ (4,357) $ 31,038 41,228 32,912 213,062 (34,786) 755 179,031 (62,243) (73,278) — — 2,822 — (321) (6,116) (1,633) (9,615) (333) 342 2,212 308 31,176 (12,199) 18,977 ________ (1) Represents the non-service cost components of net periodic pension (benefit) cost recorded within other (expense) income in the Consolidated Statements of Operations. We include these costs in calculating Adjusted EBITDA as they are considered part of our ongoing resort operations. The following table presents segment property and equipment, gross and a reconciliation to total property and equipment, net as of December 31, 2020 and 2019 ($ in thousands): Segment property and equipment, gross Yucatán Peninsula (1) Pacific Coast Dominican Republic Jamaica Total segment property and equipment, gross Corporate property and equipment, gross Accumulated depreciation Total property and equipment, net As of December 31, 2020 2019 $ 799,849 $ 288,328 678,900 406,047 2,173,124 4,505 (450,246) $ 1,727,383 $ 865,900 288,358 667,120 499,569 2,320,947 7,320 (398,353) 1,929,914 ________ (1) Property and equipment of the Dreams Puerto Aventuras resort is included within assets held for sale in the Consolidated Balance Sheet. 106 The following table presents segment capital expenditures and a reconciliation to total capital expenditures for the years ended December 31, 2020, 2019 and 2018 ($ in thousands): Segment capital expenditures Yucatán Peninsula Pacific Coast Dominican Republic Jamaica Total segment capital expenditures (1) Corporate Total capital expenditures (1) ________ (1) Represents gross additions to property and equipment. Note 20. Quarterly financial information (unaudited) Year Ended December 31, 2020 2019 2018 $ 4,487 $ 28,495 $ 1,345 9,966 3,112 18,910 160 3,144 178,599 5,178 215,416 14,512 $ 19,070 $ 229,928 $ 16,684 3,181 79,543 6,262 105,670 5,665 111,335 The information for each historical period has been prepared on the same basis as the audited consolidated financial statements and, in our opinion, reflects all adjustments necessary to present fairly our financial results. Operating results for previous periods do not necessarily indicate results that may be achieved in any future period. The following tables set forth the historical unaudited quarterly financial data for the periods indicated ($ in thousands, except share data): Total revenues Operating (loss) income Net loss Losses per share - basic Losses per share - diluted Three months ended December 31, 2020 66,243 $ September 30, 2020 28,736 $ $ $ $ $ $ (54,055) $ (73,752) $ (0.55) $ (0.55) $ (53,556) $ (78,604) $ (0.58) $ (0.58) $ June 30, 2020 March 31, 2020 982 $ (86,042) $ (87,458) $ (0.67) $ (0.67) $ 177,228 3,416 (22,556) (0.17) (0.17) Three months ended Total revenues Operating (loss) income Net (loss) income (Losses) earnings per share - basic (Losses) earnings per share - diluted December 31, 2019 143,833 $ September 30, 2019 132,825 $ $ $ $ $ $ (15,403) $ (17,924) $ (0.14) $ (0.14) $ (16,458) $ (30,461) $ (0.23) $ (0.23) $ June 30, 2019 March 31, 2019 164,023 10,334 1,040 0.01 0.01 $ $ $ $ $ 195,796 47,237 42,988 0.33 0.33 107 Note 21. Subsequent events For our Consolidated Financial Statements as of December 31, 2020, we evaluated subsequent events through March 4, 2021, which is the date the Consolidated Financial Statements were issued. Performance Share Awards On January 4, 2021, we issued 1,027,519 performance share awards that may become earned and vested based on the achievement of performance targets during a three-year performance period, where 50% of the performance share awards will vest based on the total shareholder return of our ordinary shares relative to those of our peer group and 50% will vest based on the compounded annual growth rate of our ordinary shares. Both performance targets constitute market conditions. Equity Issuance On January 11, 2021, we issued 28,750,000 ordinary shares with a par value of €0.10 per share in connection with a public equity offering. We received $138.0 million in cash consideration, net of underwriting discounts. Fifth Amendment to Amended and Restated Credit Agreement On February 5, 2021, we entered into the Fifth Amendment to the Amended & Restated Credit Agreement (the “Fifth Amendment”, and collectively with the unamended terms of the Senior Secured Credit Facility, the “Existing Credit Agreement”). The terms of the Senior Secured Credit Facility remain in effect except for the following terms modified by the Fifth Amendment: i. extend the maturity date for $68.0 million of the $85.0 million revolving credit facility through January 2024. The remaining $17.0 million matures in April 2022; ii. repayment of $84.7 million outstanding on our Revolving Credit Facility as a condition to maturity extension; iii. increase the interest rate on the extended portion of our revolving credit facility to LIBOR plus an applicable margin of 4.00%; iv. extend the Relief Period through March 31, 2022; v. further modify the financial covenant for certain test dates after the Relief Period; and vi. add certain restrictions on, among other things, the incurrence of additional debt and making of investments, dispositions and restricted payments during the Relief Period and thereafter. Second Amendment to Additional Credit Facility On February 5, 2021, we entered into the Second Amendment to the Additional Credit Facility (the “Second Amendment”). The terms of the Additional Credit Facility remain in effect except for the following terms modified by the Second Amendment: i. ii. extend the Relief Period through March 31, 2022; further modify the financial covenant for certain test dates after the Relief Period; and iii. add certain restrictions on, among other things, the incurrence of additional debt and making of investments, dispositions and restricted payments during the Relief Period and thereafter. Sale of Dreams Puerto Aventuras We completed the sale of the Dreams Puerto Aventuras on February 5, 2021 and received total cash consideration of $34.3 million, after customary closing costs. A portion of the net proceeds, after deducting incremental expenses and capital expenditures incurred across our portfolio for 24 months following the sale, will be used to prepay our Term Loan. 108 (b) Financial Statement Schedule SCHEDULE I - CONDENSED FINANCIAL INFORMATION OF REGISTRANT Playa Hotels & Resorts N.V. (Parent Company) Balance Sheet ($ in thousands) ASSETS Cash and cash equivalents Intercompany receivables from subsidiaries Prepayments and other assets Investment in subsidiaries Total assets LIABILITIES AND SHAREHOLDERS' EQUITY Trade and other payables Advances from subsidiaries Total liabilities Total shareholders’ equity Total liabilities and shareholders' equity As of December 31, 2020 2019 $ $ $ $ 10,534 $ 506 140 708,450 719,630 185 151,309 151,494 568,136 $ $ 719,630 $ 327 125 119 809,338 809,909 258 — 258 809,651 809,909 The accompanying notes are an integral part of these Condensed Financial Statements. 109 SCHEDULE I - CONDENSED FINANCIAL INFORMATION OF REGISTRANT Playa Hotels & Resorts N.V. (Parent Company) Statement of Operations ($ in thousands) Year Ended December 31, 2020 2019 2018 Revenue Selling, general and administrative expenses Operating loss Other (expense) income Interest income Interest expense Net loss before equity in net (loss) income of subsidiaries Equity in net (loss) income of subsidiaries $ — $ — $ (11,099) (11,099) (5) — — (11,104) (251,266) (11,429) (11,429) (17) 29 — (11,417) 7,060 Net (loss) income $ (262,370) $ (4,357) $ The accompanying notes are an integral part of these Condensed Financial Statements. — (8,355) (8,355) 1,382 — (197) (7,170) 26,147 18,977 110 SCHEDULE I - CONDENSED FINANCIAL INFORMATION OF REGISTRANT Playa Hotels & Resorts N.V. (Parent Company) Statement of Cash Flows ($ in thousands) OPERATING ACTIVITIES Net cash provided by (used in) operating activities $ 2,398 $ 4,456 $ (493) For the Year Ended December 31, 2020 2019 2018 INVESTING ACTIVITIES Investment in subsidiaries Return of investment in subsidiaries Net cash used in investing activities FINANCING ACTIVITIES Advances from subsidiaries Repayment of intercompany loans Repurchase of ordinary shares Proceeds from ordinary shares Repurchase of Earnout Warrants Net cash provided by (used in) financing activities DECREASE IN CASH AND CASH EQUIVALENTS (161,000) — (161,000) 151,309 — (2,500) 20,000 — 168,809 10,207 — — — — — (13,694) — — (13,694) (9,238) CASH AND CASH EQUIVALENTS, BEGINNING OF THE PERIOD $ 327 $ CASH AND CASH EQUIVALENTS, END OF THE PERIOD SUPPLEMENTAL DISCLOSURES OF NON-CASH INVESTING AND FINANCING ACTIVITIES 10,534 $ $ Non-cash investment in subsidiaries Non-cash return of investment in subsidiaries Non-cash repurchases of ordinary shares for tax withholdings Non-cash equity issuance costs Par value of vested restricted share awards $ $ $ $ $ — $ — $ $ 54 $ 442 $ 103 9,565 327 $ $ — $ — $ — $ — $ $ 54 (7,000) 6,784 (216) — (7,500) (314) — (55) (7,869) (8,578) 18,143 9,565 225,000 (9,600) — — 22 The accompanying notes are an integral part of these Condensed Financial Statements. 111 SCHEDULE I - CONDENSED FINANCIAL INFORMATION OF REGISTRANT Playa Hotels & Resorts N.V. (Parent Company) Notes to Condensed Financial Statements 1. Background and basis of presentation Playa Hotels & Resorts N.V. (“Playa,” “we,” “us,” or the “Company”) was incorporated as a public limited liability company in the Netherlands concurrent with a business combination pursuant to a transaction agreement by and among us, Playa Hotels & Resorts B.V., Pace Holdings Corp., an entity that was formed as a special purpose acquisition company for the purpose of effecting a merger or other similar business combination with one or more target businesses, and New Pace Holdings Corp. Playa became the parent company (holding) of the Company’s portfolio through its wholly-owned subsidiary Playa Resorts Holding B.V. When presenting parent company financial statements (our “Condensed Financial Statements”), the Company accounts for its investment in subsidiaries using the equity method of accounting. Certain of the Company’s subsidiaries have material restrictions on their ability to pay dividends or make intercompany loans and advances pursuant to the Senior Secured Credit Facility (as defined in Note 14 of the Company’s Consolidated Financial Statements included elsewhere in this filing). These Condensed Financial Statements have been prepared in accordance with Rule 12-04, Schedule I of Regulation S-X, as the restricted net assets of Playa and its subsidiaries constitute more than 25% of the consolidated net assets of the Company and its subsidiaries. This information should be read in conjunction with the Company’s Consolidated Financial Statements included elsewhere in this filing. 2. Commitments and contingencies The legal entity has guaranteed liabilities of certain consolidated group companies, as meant in article 2:403 of the Netherlands Civil Code. The legal entity is therefore jointly and severally liable for the liabilities arising from the legal acts of those group companies. The Company and its subsidiaries are involved in certain litigation and claims, including claims and assessments with taxing authorities, which are incidental to the conduct of its business. The Dutch corporate income tax act provides the option of a fiscal unity, which is a consolidated tax regime wherein the profits and losses of group companies can be offset against each other. Our Dutch companies file as a fiscal unity, with the exception of Playa Romana B.V., Playa Romana Mar B.V. and Playa Hotels & Resorts N.V. Playa Resorts Holding B.V. is the head of our Dutch fiscal unity and is jointly and severally liable for the tax liabilities of the fiscal unity as a whole. During the third quarter of 2015, we identified and recorded a potential Dutch operating tax contingency resulting from allocations to be made of certain corporate expenses from 2014 and 2015. We provided all requested documentation to the Dutch tax authorities and, in the fourth quarter of 2018, they reached their final determination resulting in a gain of $1.2 million reported in other income for the year ended December 31, 2018. As of December 31, 2020 and 2019, there was no operating tax contingency outstanding. 3. Dividends from subsidiaries We received $3.5 million, $8.3 million and $0 million in cash dividends for the years ended December 31, 2020, 2019 and 2018, respectively, which are included within operating activities in the Condensed Statement of Cash Flows for all periods presented. 4. Advances from subsidiaries We received non-interest bearing cash advances of $93.1 million and $58.2 million from our Netherlands and Jamaican subsidiaries, respectively, during the year end December 31, 2020. These are included within financing activities in the Condensed Statement of Cash Flows. 112 Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure. None. Item 9A. Controls and Procedures. Disclosure Controls and Procedures We maintain a set of disclosure controls and procedures (as that term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) designed to ensure that information required to be disclosed by us in reports that we file or submit under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer (“CEO”) in the role of Principal Executive Officer and our Chief Financial Officer (“CFO”) in the role of Principal Financial Officer, as appropriate, to allow timely decisions regarding required disclosures. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this annual report, an evaluation was carried out under the supervision and with the participation of our management, including our CEO and CFO, of the effectiveness of our disclosure controls and procedures. Based on that evaluation, our CEO and CFO concluded that our disclosure controls and procedures were not effective as of December 31, 2020 because of the identification of a material weakness in our internal control over financial reporting relating to taxes (see the Tax Weakness defined below). This material weakness in our internal control over financial reporting relating to taxes, which was present during 2019 and 2020, was not known or considered at the time management evaluated the effectiveness of our disclosure controls and procedures during these periods. Management’s Report on Internal Control over Financial Reporting Management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Rule 13a-15(f) and 15d-15(f) under the Exchange Act. Our internal control system is designed to provide reasonable assurance to our management and the board of directors regarding the preparation and fair presentation of published financial statements. All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Management conducted, under the supervision of our CEO and CFO, an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on the assessment performed, management concluded that our internal control over financial reporting was not effective as of December 31, 2020 and 2019 due to the identification of the following: • The control activities related to our income tax provision did not operate with a level of precision that would identify a material misstatement (the “Tax Weakness”). A material weakness (as defined in Rule 12b-2 under the Exchange Act) is a deficiency, or combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement in our annual or interim financial statements will not be prevented or detected on a timely basis. While the Tax Weakness did not result in a material misstatement to our Consolidated Financial Statements for any comparative prior periods through and including December 31, 2020, there was a reasonable possibility that a material misstatement of our annual or interim financial statements would not be prevented or detected on a timely basis. Our independent registered public accounting firm, Deloitte & Touche LLP, has issued an adverse opinion on the effectiveness of our internal controls over financial reporting as of December 31, 2020 as stated in their audit report in Item 8 of this Annual Report on Form 10-K. Remediation Plan During the year ended December 31, 2020 and through the date of this filing, we initiated and implemented measures designed to improve our internal control processes and procedures related to income tax accounting. As a result of these efforts, we believe we are making progress toward remediating the underlying causes of the material weakness. Specifically, we hired additional resources and are in the process of developing and implementing enhanced policies, procedures and controls relating to income tax account reconciliations and analysis, including enhancing our documentation to reflect the control attributes that are performed and enhancing the precision of the control. 113 However, effectiveness will need to be successfully tested over several quarters before we can conclude that the Tax Weakness has been remediated. There can be no assurance that we will be successful in making these improvements and in remediating our current material weakness in a timely manner, or at all, and we may not prevent future material weaknesses from occurring. Changes in Internal Control Over Financial Reporting Other than the identification of the Tax Weakness, there has been no change in our internal control over financial reporting (as defined in Rule 13a-15(f) and 15d-15(f) under the Exchange Act) during the most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting. Item 9B. Other Information. None. 114 Item 10. Directors, Executive Officers and Corporate Governance. PART III The information required by this item is incorporated by reference to the Company's Proxy Statement for the 2021 Annual General Meeting of Shareholders to be filed with the SEC within 120 days of the fiscal year ended December 31, 2020. Item 11. Executive Compensation. The information required by this item is incorporated by reference to the Company's Proxy Statement for the 2021 Annual General Meeting of Shareholders to be filed with the SEC within 120 days of the fiscal year ended December 31, 2020. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. Except as provided below, the information required by this item is incorporated by reference to the Company's Proxy Statement for the 2021 Annual General Meeting of Shareholders to be filed with the SEC within 120 days of the fiscal year ended December 31, 2020. Securities Authorized for Issuance Under Equity Compensation Plan The following table sets forth information regarding securities authorized for issuance under our equity compensation plan, our 2017 Omnibus Incentive Plan, as of December 31, 2020. See Note 12 to the accompanying Consolidated Financial Statements for additional information regarding our 2017 Omnibus Incentive Plan. Plan Category Equity compensation plans approved by security holders Equity compensation plans not approved by security holders Total Number of securities to be issued upon exercise of outstanding options, warrants and rights Weighted-average exercise price of outstanding options, warrants and rights Number of securities remaining for future issuance under equity compensation plans — — — — — — 8,043,686 — 8,043,686 Item 13. Certain Relationships and Related Transactions, and Director Independence. The information required by this item is incorporated by reference to the Company's Proxy Statement for the 2021 Annual General Meeting of Shareholders to be filed with the SEC within 120 days of the fiscal year ended December 31, 2020. Item 14. Principal Accounting Fees and Services. The information required by this item is incorporated by reference to the Company's Proxy Statement for the 2021 Annual General Meeting of Shareholders to be filed with the SEC within 120 days of the fiscal year ended December 31, 2020. 115 Item 15. Exhibits and Financial Statement Schedules. PART IV (1) Financial Statements The following financial statements are included under a separate caption “Financial Statements and Supplementary Data” in Part II, Item 8 of this Annual Report on the Form 10-K and are incorporated herein by reference: Report of Independent Registered Public Accounting Firm Consolidated Balance Sheets as of December 31, 2020 and 2019. Consolidated Statements of Operations for the years ended December 31, 2020, 2019 and 2019. Consolidated Statements of Comprehensive (Loss) Income for the years ended December 31, 2020, 2019 and 2018. Consolidated Statements of Shareholders' Equity for the years ended December 31, 2020, 2019 and 2018. Consolidated Statements of Cash Flows for the years ended December 31, 2020, 2019 and 2018. Notes to Consolidated Financial Statements. Schedule I - Condensed Financial Information of Registrant (2) Financial Statement Schedules All other financial statement schedules are omitted either because they are not required or are not applicable, or because the required information is included in the financial statements or notes thereto. (3) Exhibits The following exhibits are filed or furnished, as the case may be, as part of this Annual Report on Form 10-K: Exhibit Number 3.1 3.2 4.1 10.1 10.2 10.3 10.4 10.5 10.6* 10.7* 10.8* Exhibit Description Articles of Association of Playa Hotels & Resorts N.V. (incorporated by reference to Exhibit 3.1 to the Quarterly Report on Form 10-Q filed by the Company on August 6, 2020) Board Rules for Playa Hotels & Resorts N.V. (incorporated by reference to Exhibit 3.1 to the to the Current Report on Form 8-K filed by the Company on February 22, 2021) Description of Securities of Playa Hotels & Resorts N.V. (incorporated by reference to Exhibit 4.1 to the Annual Report on Form 10-K filed by the Company on February 27, 2020) Shareholder Agreement (incorporated by reference to Exhibit 10.1 to the Registration Statement on Form S-4 filed by Porto Holdco B.V. with the Securities and Exchange Commission on February 7, 2017) Registration Rights Agreement (incorporated by reference to Exhibit 10.2 to the Registration Statement on Form S-4 filed by Porto Holdco B.V. with the Securities and Exchange Commission on February 7, 2017) Company Earnout Warrants Agreement (incorporated by reference to Exhibit 10.10 to the Registration Statement on Form S-4 filed by Porto Holdco B.V. with the Securities and Exchange Commission on February 7, 2017) Sponsor Earnout Warrants Agreement, dated as of March 10, 2017, by and between the Company and TPG Pace Sponsor, LLC (formerly, TPACE Sponsor Corp.) (incorporated by reference to Exhibit 10.7 to the Registration Statement on Form S-4 filed by Porto Holdco B.V. with the Securities and Exchange Commission on February 7, 2017) Director & Officer Indemnification Agreement (incorporated by reference to Exhibit 10.11 to the Registration Statement on Form S-4 filed by Porto Holdco B.V. with the Securities and Exchange Commission on February 7, 2017) 2017 Omnibus Incentive Plan (incorporated by reference to Exhibit 10.12 to the Registration Statement on Form S-4 filed by Porto Holdco B.V. with the Securities and Exchange Commission on February 7, 2017) First Amendment to 2017 Omnibus Incentive Plan (incorporated by reference to Exhibit 10.5 to the Quarterly Report on Form 10-Q filed by the Registrant on May 7, 2019) Second Amendment to 2017 Second Amendment to 2017 Omnibus Incentive Plan (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Registrant on May 21, 2019) 116 Exhibit Number 10.9 10.10 10.11 10.12* 10.13* 10.14* 10.15* 10.16 10.17 10.18 10.19 10.20 10.21* 10.22* 10.23* 10.24* 10.25* 10.26* Exhibit Description Form of Amended and Restated Franchise Agreement by Franchisee named therein and Hyatt Franchising Latin America, L.L.C. (incorporated by reference to Exhibit 10.17 to the Current Report on Form 8-K filed by the Registrant on March 14, 2017) Form of First Amendment to the Amended and Restated Franchise Agreement by Franchisee named therein and Hyatt Franchising Latin America, L.L.C. (incorporated by reference to Exhibit 10.18 to the Current Report on Form 8-K filed by the Registrant on March 14, 2017) Strategic Alliance Agreement, dated as of December 14, 2016, by and between Hyatt Franchising Latin America, L.L.C. and Playa Hotels & Resorts B.V. (incorporated by reference to Exhibit 10.22 to the Current Report on Form 8-K filed by the Registrant on March 14, 2017) Form of Restricted Shares Agreement (incorporated by reference to Exhibit 10.27 to the Current Report on Form 8-K filed by the Registrant on March 14, 2017) Restatement Agreement, dated as of April 27, 2017, by and among Playa Hotels & Resorts N.V., Playa Resorts Holding B.V., the Guarantors party thereto, Deutsche Bank AG New York Branch and the other lenders party thereto (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Registrant on April 28, 2017) Form of Time-Based Restricted Shares Agreement (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Registrant on June 2, 2017) Form of Performance-Based Restricted Shares Agreement (incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K filed by the Registrant on June 2, 2017) First Amendment to Amended & Restated Credit Agreement, dated as of December 6, 2017, among Playa Hotels & Resorts N.V., Playa Resorts Holding B.V., as Borrower, the Guarantors party thereto, Deutsche Bank AG New York Branch, as Administrative Agent and lender and the other lenders party thereto from time to time (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Registrant on December 8, 2017) First Amendment to Strategic Alliance Agreement, dated as of February 26, 2018, by and between Playa Hotels & Resorts N.V. and Hyatt Franchising Latin America, L.L.C. (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Registrant on February 27, 2018). Form of Second Amendment to Franchise Agreement by Franchisee named therein and Hyatt Franchising Latin America, L.L.C. (incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K filed by the Registrant on February 27, 2018). Shareholder Agreement, dated as of May 31, 2018, by and among JCSD Trustees Services Limited, X Fund Properties Limited and Playa Hotels & Resorts N.V. (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Company on June 4, 2018) Second Amendment to Amended & Restated Credit Agreement, dated as of June 7, 2018, among Playa Hotels & Resorts N.V., Playa Resorts Holding B.V., as Borrower, the Guarantors party thereto, Deutsche Bank AG New York Branch, as Administrative Agent and lender and the other lenders party thereto from time to time (incorporated by reference to Exhibit10.1 to the Current Report on Form 8-K filed by the Company on June 8, 2018) Executive Employment Agreement, dated as of December 28, 2018, by and between Playa Resorts Management, LLC, and Bruce D. Wardinski (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Company on January 4, 2019) Executive Employment Agreement, dated as of December 28, 2018, by and between Playa Resorts Management, LLC, and Ryan Hymel (incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K filed by the Company on January 4, 2019) Executive Employment Agreement, dated as of December 28, 2018, by and between Playa Management USA, LLC, and Alexander Stadlin (incorporated by reference to Exhibit 10.3 to the Current Report on Form 8-K filed by the Company on January 4, 2019) Executive Employment Agreement, dated as of December 28, 2018, by and between Playa Management USA, LLC, and Kevin Froemming (incorporated by reference to Exhibit 10.4 to the Current Report on Form 8-K filed by the Company on January 4, 2019) Amendment to Executive Employment Agreement, dated as of December 16, 2019, by and between Playa Resorts Management, LLC and Bruce D. Wardinski (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8- K filed by the Registrant on December 17, 2019) Amendment to Executive Employment Agreement, dated as of September 23, 2019, by and between Playa Management USA, LLC, and Kevin Froemming (incorporated by reference to Exhibit 10.3 to the Current Report on Form 8-K filed by the Company on September 25, 2019) 117 Exhibit Number 10.27* 10.28* 10.29* Exhibit Description Amendment to Executive Employment Agreement, dated as of September 23, 2019, by and between Playa Management USA, LLC, and Alexander Stadlin (incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K filed by the Company on September 25, 2019) Second Amendment to Executive Employment Agreement, dated as of December 16, 2019, by and between Playa Management USA, LLC and Alexander Stadlin (incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K filed by the Company on December 17, 2019) Amendment to Executive Employment Agreement, dated as of September 23, 2019, by and between Playa Resorts Management, LLC, and Ryan Hymel (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Company on September 25, 2019) 10.30* ** Executive Employment Agreement, dated as of January 2, 2020, by and between Playa Resorts Management, LLC, and Tracy-Marie J. Colden ** 10.31 10.32 10.33 10.34 10.35 10.36 Fourth Amendment to Amended & Restated Credit Agreement, dated as of June 12, 2020, among Playa Hotels & Resorts N.V., Playa Resorts Holding B.V., as Borrower, the Guarantors party thereto, Deutsche Bank AG New York Branch, as Administrative Agent and lender and the other lenders party thereto from time to time (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Company on June 12, 2020) Credit Agreement, dated as of June 12, 2020, among Playa Hotels & Resorts N.V., Playa Resorts Holding B.V., as Borrower, the Guarantors party thereto, Cortland Capital Market Services LLC, as Administrative Agent, Acquiom Agency Services LLC, as Mexican Collateral Agent and the lenders party thereto from time to time (incorporated by reference to Exhibit 10.2 to the Quarterly Report on Form 10-Q filed by the Company on August 6, 2020) Loan Agreement, dated as of June 12, 2020, among Hilmobay Resort III, LLC and Playa Dominican Resort III, LLC, collectively, as Borrower, Hilmobay Resort Limited and Playa Dominican Resort B.V., collectively, as Security Guarantor, PHR Lender LLC, as Agent for the lenders and the several lenders party thereto from time to time (incorporated by reference to Exhibit 10.3 to the Current Report on Form 8-K filed by the Registrant on June 12, 2020) Securities Purchase Agreement, dated June 12, 2020, by and among Playa Hotels & Resorts N.V. and the buyers listed on the signature pages thereto (incorporated by reference to Exhibit 10.4 to the Current Report on Form 8-K filed by the Registrant on June 12, 2020) Fifth Amendment to Amended & Restated Credit Agreement, dated as of February 5, 2021, among Playa Hotels & Resorts N.V., Playa Resorts Holding B.V., as Borrower, the Guarantors party thereto, Deutsche Bank AG New York Branch, as Administrative Agent and lender and the other lenders party thereto from time to time (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed by the Company on February 5, 2021) Second Amendment to Credit Agreement, dated as of February 5, 2021, among Playa Hotels & Resorts N.V., Playa Resorts Holding B.V., as borrower, Cortland Capital Market Services LLC, as Administrative Agent, and the other lenders party thereto from time to time (incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K filed by the Company on February 5, 2021) 21.1** Subsidiaries of Playa Hotels & Resorts N.V. 23.1 31.1 31.2 32.1 32.2 101 104 * ** Consent of Deloitte & Touche LLP, independent registered accounting firm. Certification of the Chief Executive Officer pursuant to Rules 13a-14(a) and 15d-14(a) of the Securities Exchange Act of 1934, as amended, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of the Chief Financial Officer pursuant to Rules 13a-14(a) and 15d-14(a) of the Securities Exchange Act of 1934, as amended, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 The following materials from Playa Hotels & Resorts N.V.’s Annual Report on Form 10-K for the period ended December 31, 2020, formatted in XBRL (eXtensible Business Reporting Language): (i) Consolidated Balance Sheets, (ii) Consolidated Statements of Operations, (iii) Consolidated Statements of Comprehensive (Loss) Income, (iv) Consolidated Statements of Shareholders’ Equity, (v) Consolidated Statements of Cash Flows, (vi) the Notes to the Consolidated Financial Statements and (vii) Schedule I - Condensed Financial Information of Registrant Inline XBRL for the cover page of this Annual Report on Form 10-K for the year ended December 31, 2020, filed electronically herewith, included in the Exhibit 101 Inline XBRL Document Set. Management contracts and compensatory plans and arrangements required to be filed as exhibits pursuant to Item 15(b) of Form 10-K. Filed herewith 118 Item 16. Form 10-K Summary. Not applicable. 119 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. Playa Hotels & Resorts N.V. Date: March 4, 2021 By: /s/ Bruce D. Wardinski Bruce D. Wardinski Chairman and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Signatures /s/ Bruce D. Wardinski Bruce D. Wardinski /s/ Ryan Hymel Ryan Hymel /s/ Brandon B. Buhler Brandon B. Buhler /s/ Charles Floyd Charles Floyd /s/ Richard B. Fried Richard B. Fried /s/ Hal Stanley Jones Hal Stanley Jones /s/ Elizabeth Lieberman Elizabeth Lieberman /s/ Karl Peterson Karl Peterson /s/ Christopher W. Zacca Christopher W. Zacca Title Date Chairman and Chief Executive Officer (Principal Executive Officer) 3/4/2021 Chief Financial Officer (Principal Financial Officer) 3/4/2021 Chief Accounting Officer (Principal Accounting Officer) 3/4/2021 3/4/2021 3/4/2021 3/4/2021 3/4/2021 3/4/2021 3/4/2021 Director Director Director Director Director Director 120 SANCTUARY CAP CANA EXECUTIVE MANAGEMENT TEAM BOARD OF DIRECTORS Bruce D. Wardinski Chairman and Chief Executive Officer Greg Maliassas Executive Vice President and Chief Operating Officer Ryan Hymel Executive Vice President and Chief Financial Officer Kevin Froemming Executive Vice President and Chief Commercial Officer Tracy M. J. Colden Executive Vice President and General Counsel Fernando Mulet Executive Vice President and Chief Development Officer Pedram Saif Vice President Investor Relations & Strategy Bruce D. Wardinski Hal Stanley Jones Leticia Navarro Charles Floyd Elizabeth Lieberman Mahmood Khimji Richard B. Fried Karl Peterson Maria Miller STOCKHOLDER INFORMATION Stock Market Information: Investor Relations: Ticker Symbol: PLYA Market Listed and Traded: NASDAQ Independent Registered Public Accounting Firm: Deloitte & Touche LLP 7900 Tysons One Place, Suite 800 McLean, VA 22102 703.251.1000 3950 University Drive, Suite 301 Fairfax, VA 22030 571.529.6017 Pedram.Saif@Playaresorts.com Annual Meeting of Stockholders: May 13, 2021 Transfer Agent: Deloitte Accountants B.V. Gustav Mahlerlaan 2970 1081 LA Amsterdam, the Netherlands +31.88.288.2888 Computershare 462 South 4th Street, Suite 1600 Louisville, KY 40202 877.373.6374 Nieuwezijds Voorburgwal 104 | 1012 SG Amsterdam, the Netherlands | +31.6.8255.8430 AMSTERDAM 3950 University Drive, Suite 301 | Fairfax, VA 22030 | 571.529.6000 FAIRFAX 1560 Sawgrass Corporate Parkway, Suite 140 | Sunrise, FL 33323 | 954.453.4531 FORT LAUDERDALE Blvd. Kukulcan M27, LT 1-02 UC27, 2 LOC B 01 B | Zona Hotelera, Cancun, Benito Juarez CANCUN Quintana Roo, Mexico C.P. 77500 | Marina Town Center +52.998.881.8470 P L AYA R E S O R T S .C O M