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Service Stream
Annual Report 2013

SSM · ASX Consumer Cyclical
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Ticker SSM
Exchange ASX
Sector Consumer Cyclical
Industry Auto - Manufacturers
Employees 1001-5000
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FY2013 Annual Report · Service Stream
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2013 Annual Report

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w w w. s e r v i c e s t r e a m . c o m . a u

 
 
 
 
 
 
Annual General Meeting 
The Annual General Meeting of 
Service Stream will be held at the 
InterContinental Melbourne The Rialto 
495 Collins Street, Melbourne 
23 October 2013, 10.30am 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited  
ABN  46 072 369 870 

Annual financial report for the financial year ended  
30 June 2013 

 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Annual financial report  
for the financial year ended 
30 June 2013 

Corporate governance statement 

Directors’ report 

Auditor’s independence declaration 

Independent auditor’s report to the members of Service Stream Limited 

Directors’ declaration 

Consolidated statement of comprehensive income 

Consolidated balance sheet 

Consolidated statement of changes in equity 

Consolidated statement of cash flows 

Notes to the financial statements 

ASX Additional Information

Corporate Directory

Page 

1 

7 

28 

29 

31 

32 

33 

34 

35 

36-87 

88

90

These financial statements are the consolidated financial statements of the consolidated entity consisting of Service 
Stream Limited and its subsidiaries. The financial statements are presented in the Australian currency. 

Service Stream Limited is a company limited by shares, incorporated and domiciled in Australia. Its registered office 
and principal place of business is: 

Level 4, 357 Collins Street Melbourne VIC 3000. 

A description of the nature of the consolidated entity’s operations and its principal activities is included in the review of 
operations and activities on pages 10 to 16, which is not part of these financial statements. 

The financial statements were authorised for issue by the directors on 30 August 2013. The directors have the power 
to amend and reissue the financial statements.  

Through the use of the internet, we have ensured that our corporate reporting is timely and complete. All press 
releases, financial reports and other information are available on our website: www.servicestream.com.au 

Service Stream Limited 
Corporate governance statement 

Corporate governance statement 

This  corporate  governance  statement  summarises  the  main  corporate  governance  practices  of  Service  Stream 
Limited and its subsidiaries for the financial year ended 30 June 2013 (“FY13”).  

The Board is committed to achieving and maintaining high standards of corporate governance, in line with the ASX’s 
Corporate Governance Principles. 

Principle 1 – Lay solid foundations for management and oversight 

The Board Charter sets out the Board’s structure, along with its key roles and responsibilities.  

The Board has also adopted a Reserved Powers Policy that sets out matters specifically reserved for determination by 
the Board as distinct from matters delegated to executives to manage the operations of the Group.  The Board’s focus 
is on representing and serving the interests of shareholders by setting the strategic direction for, and policies of, the 
Group  and overseeing  performance.   Matters specifically  referred  to  the  Board  for  approval  include  Group  strategy, 
financial plans, major policies, issues of equity, major capital expenditure, appointment and replacement of external 
auditor,  ASX  disclosures  and  matters  involving  amounts  over  specified  limits  or  with  potential  to  have  a  material 
impact on the financial position or reputation of the Group.   

Responsibility for the Group’s day-to-day operations, administration and management is delegated by the Board to the 
Executive Director (on 8 April 2013, the Managing Director, Mr Graeme Sumner, resigned from his role and Mr Brett 
Gallagher, a non-executive Director was appointed Executive Director on an interim basis).   

The  Board  has  approved  a  Delegation  of  Authorities  Manual  setting  out  the  delegation  of  the  Executive  Director’s 
authorities  to  members  of  the  Senior  Executive  Team  and  other  levels  of  management  throughout  the  Group  as 
appropriate. 

The Board receives comprehensive Board papers in advance of each monthly Board meeting which contain standing 
agenda  items  such  as  safety,  financial  performance,  operational  issues  and  legal  issues.    Members  of  the  Senior 
Executive Team are regularly invited to attend Board meetings to report directly to the Board on key business issues. 

Performance and accountability of the Executive Director and Senior Executive Team 

Upon appointment, each member of the Senior Executive Team signs a letter of engagement and is provided with an 
Induction Manual containing key information about the Group and its policies.  Letters of engagement include terms 
and  conditions  in  relation  to  duties,  rights  and  responsibilities,  termination,  and  where  applicable,  the  period  of  the 
engagement.   

In  addition  to  regular  informal  mechanisms  of  performance  evaluation  and  feedback,  the  Managing  Director’s 
performance was formally reviewed by the Board (facilitated by the Chairman) during the reporting period against key 
performance indicators recommended by the Remuneration and Nomination Committee and approved by the Board.  

The  Executive  Director  formally  assessed  the  performance  of  each  Senior  Executive  Team  member  during  the 
reporting  period  against  key  performance  indicators  and  other  performance  criteria.    Each  Senior  Executive  Team 
member is also provided with regular, informal feedback by the Executive Director and the Board. 

The Remuneration and Nomination Committee considers the performance of the Managing Director and members of 
the  Senior  Executive  Team  when  formulating  remuneration  arrangements,  including  short-term  and  long-term 
incentive  plans  and  annual  salary  reviews.    The  short-term  incentive  plan  contains  measurable  key  performance 
indicators with respect to the current financial year budget that are approved by the Board, along with individual goals 
(that  are  specific,  measurable,  achievable,  realistic  and  timely).  The  long-term  incentive  plan  contains  incentive 
targets for the financial years to which each offer made under the plan applies.     

The Board Charter is available on the Company’s website.  

1 

 
 
 
 
 
 
Service Stream Limited 
Corporate governance statement 

Principle 2 – Structure the Board to add value 

The Board is comprised of a Non-Executive Chairman (Peter Dempsey), two Non-Executive Directors (Stephe Wilks 
and  Deborah  Page)  and  the  Executive  Director  (Brett  Gallagher).    An  Alternate  Director  (Mr.  Robert  Grant,  Chief 
Financial Officer) is appointed to represent the Executive Director in his absence.   

The Board believes that the current mix of Directors bring a broad range of complementary skills and experience to 
their responsibility of governing the Company.  Further information about the Board (and the Company Secretaries) is 
set out in the Directors’ Report on pages 7-27.   

Director’s independence 

The Board regularly assesses whether a Director is independent and uses the independence and materiality tests as 
set out in the ASX Principles to assess independence.  The Board has a policy of separating the role of Chairman and 
Executive  Director  and  this  policy  is  reflected  in  the  Board’s  current  practice  with  Peter  Dempsey  in  the  role  of 
Chairman  and  Brett  Gallagher  in  the  role  of  Executive  Director.    The  Chairman  is  independent  and  his  role  and 
responsibilities are independent from those of the Executive Director. 

Committees 

The Board has established three key Committees to assist in the execution of its duties and functions: 

• 

• 

• 

Sustainability, Safety, Health and Environment Committee; 

Audit and Risk Management Committee; and 

Remuneration and Nomination Committee.   

Each  of  the  above  Committees  has  their  own  Charters  approved  by  the  Board.    For  details  of  membership  of  and 
attendance at Committee Meetings please refer to page 17 of the Directors’ Report. 

The Committee Charters are available on the Company’s website. 

Appointment of Directors 

The  Board  actively  and  regularly  considers  the  composition  of  the  Board,  taking  into  account  the  duration  of  each 
Director’s tenure and the competencies required by the Company.   

When nominating and appointing Directors, the Board takes into account its diversity objectives and seeks a balanced 
mix of qualifications, age, skill, gender and experience to achieve the most favourable outcome for the Company and 
its shareholders.  Conditions relating to appointment are provided to all Directors, in writing, prior to appointment.  The 
Company’s  Remuneration  and  Nomination  Committee  deals  with  the  nomination  and  appointment  of  Directors  and 
Board succession planning. 

Apart from the role of Managing Director and any Alternate Director, all Directors are subject to re-election by rotation 
at least every three years in accordance with the Company’s constitution.  

Directors  have  a  right  of  access  to  all  relevant  Group  information  and  the  Senior  Executive  Team.    In  addition,  the 
Board Charter sets out the circumstances in which Directors may obtain independent professional advice.  

At  the  end  of  each  financial  year,  the  Board  assesses  its  performance  and  that  of  its  Committees  and  individual 
members,  to  ensure  its  effectiveness  in  meeting  shareholder  expectations.  This  is  undertaken  by  either  a  formal 
internal  process,  or  in  the  instance  of  some  Committees  time  is  set  aside  at  one  of  its  meetings  to  consider  how 
effective it  had  been  during  the  year.    The  Board  and  all  Committees were satisfied that they had been effective in 
performing their responsibilities during the year under their respective Charters. 

Principle 3 – Promote ethical and responsible decision-making 

The  Company  is  committed  to  being  a  socially  responsible  corporate  citizen.    All  Directors,  employees  and  sub-
contractors are expected to comply with the law and act at all times with integrity.  

The  Board  has  ultimate  responsibility  for  resolving  all  matters  concerning  ethical  and  responsible  decision-making, 
with policies and practices designed to ensure the integrity of the Company is maintained and investor confidence is 
enhanced. 

2 

 
 
Service Stream Limited 
Corporate governance statement 

The  Company  has  a  Standards  of  Behaviour  Policy  which  contains  a  Code  of  Conduct  that  sets  out  the  Group’s 
expectations in relation to matters such as honesty, protecting the environment, relations with customers, prevention 
of fraud, conflicts of interest, sexual harassment and discrimination, disputes with fellow employees and the protection 
of information.  The Board and the Senior Executive Team, through their own actions, promote and foster an ethical 
corporate culture for the entire Group.  

A  Whistleblower  Policy  which  is  supported  by  the  Company’s  Whistleblower  Protection  Program  has  also  been 
established  to  encourage  a  culture  of  reporting  matters  that  may  cause  the  Group  financial  loss  or  damage  to  its 
reputation.  The program is compliant with AS:8004 “a Whistleblower Protection Programs for Entities”.  

Directors must keep the Board advised, on an on-going basis, of any interest that could potentially conflict with that of 
the Group.  Where the Board believes that a significant conflict exists, the Director concerned does not receive the 
relevant Board papers and does not participate when the relevant item is considered or voted on. 

Dealing in Company shares by Directors, other officers and employees 

The Directors have established a Securities Trading Policy which governs dealings in securities to ensure the highest 
standards of corporate conduct and governance. 

Directors are required to advise the Company and the ASX of any changes in their interests in the Company, including 
securities in the Company.  

Diversity 

The Group is comprised of men and women of varying ages, ethnicities and cultural backgrounds.  The Company has 
a  Diversity  Committee  which  formally  reports  to  the  Remuneration  and  Nomination  Committee  on  an  annual  basis.  
During FY13, the Board established the following measurable objectives for achieving diversity within the Group: 

1  The Group will continue to build a culture of inclusion.  By June 2013, the Group will commence diversity 

panel workshops on various topics (including gender, cultural, disability and age).  

  Progress  to  date:    In  November  2012  two  diversity  panel  sessions  were  conducted  on  gender  diversity  and  81 

employees attended the panel sessions.  

2   The Group will continue to implement initiatives to increase the number of women in leadership positions.  
By  June  2013,  the  Group  will  develop  succession  plans  to  increase  female  representation  in  key 
leadership positions. 

  Progress to date:  The Group continues to enhance its talent management processes to increase representation of 
women  in  leadership.    In  FY13,  succession  plans  for  business  critical  roles  were  undertaken  with  additional 
metrics developed to assess the proportion of women identified as successors.  These metrics have been applied 
in the Group’s talent review process and are supporting development planning for women across the Group - with 
the aim of deepening the pool of potential female successors for critical roles. 

3  The Group will ensure equity in remuneration principles.  By June 2013, the Group will undertake an audit 

in relation to gender pay parity. 

  Progress  to  date:    In  FY13,  the  Group  undertook  an  audit  in  relation  to  gender  pay  parity  and  developed  and 

implemented strategies to address areas of difference.   

4   The Group will support the specific needs of our employees  with families and provide them with helpful 
advice at critical times of their lives.  By June 2013, the Group will develop a family  support program to 
offer assistance and advice to employees in relation to aged care, child care and retirement.   

Progress to date:  In FY13 the Company partnered with SeventeenHundred to offer employees a family support 
program  to  provide  employees  with  practical  support  and  services  to  all  employees  about  child  care,  aged care 
and retirement including the various government and company related benefits.   

Having met the objectives set for the FY13, the Board will set new objectives for the year commencing 1 July 2013.  

As at 15 August 2013, women constituted 21% of the Group’s employees, 25% of the Board and 20% of the Senior 
Executive Team.  The Group’s annual public report which was lodged with the Workplace Gender Equality Agency on 
29 May 2013 can be found on the Company’s website. 

The  Company  also  requires  senior  managers  including  the Senior  Executive  Team  to  attend  corporate  governance 
training on an annual basis which includes a focus on diversity and the need for flexible work practices and inclusive 
behaviours to counteract unconscious bias in recruitment and progression.  

3 

 
Service Stream Limited 
Corporate governance statement 

The  Diversity  Policy,  Code  of  Conduct,  Securities  Trading  Policy  and  Whistleblower  Policy  can  be  found  on  the 
Company’s website. 

Principle 4 – Safeguard integrity in financial reporting 

The Audit and Risk Management Committee has been established to assist the Board in providing shareholders and 
regulatory authorities with timely and reliable financial reports of the Company.  The Committee is currently comprised 
of  three independent  non-executive  Directors.    The  Committee  is chaired by  Deborah  Page  who  is  an  independent 
non-executive Director and not Chairman of the Board. 

Among other things, the Committee reviews audit scopes, assesses the performance of and fees paid to the external 
auditor,  liaises  with  the  external  auditor  to  ensure  that  the  annual  audit  and  half-year  review  are  conducted  in  an 
effective, accurate and timely manner and considers whether non-audit services provided by the external auditors are 
consistent with maintaining the external auditor’s independence.  The Committee reports to the Board on financial and 
audit matters at each relevant Board meeting.  

The external auditor, PriceWaterhouseCoopers, was appointed in October 2012 following a competitive audit tender 
process. The Company’s policy on the procedure for the selection and appointment of external auditors and rotation of 
the external audit engagement partner can be found on the Company’s website.  

The Executive Director and Chief Financial Officer state in writing to the Board that the Company’s financial reports 
present a true and fair view, in all material respects, of the Company’s financial position and operational results and 
are in accordance with all relevant accounting standards.  

Further  information  with  respect  to  safeguarding  the  integrity  of  financial  reporting,  including  information  about  the 
members and meetings of the Committee, is provided in the Directors’ Report on page 17. 

Principle 5 – Make timely and balanced disclosure 

The  Company  is  committed  to  providing  timely  and  accurate  disclosure  to  the  market  of  all  material  matters 
concerning  the  Company.    The  Company  Secretaries  are  responsible  for  liaison  with  the  ASX  in  respect  to  the 
Company’s disclosure obligations. 

The Company has adopted the following mechanisms to ensure compliance and to create accountability at a senior 
management level for timely and balanced disclosure: 

• 

• 

• 

• 

• 

• 

All matters requiring disclosure by the ASX Listing Rules are disclosed to the ASX; 

The Directors, Executive Director, Chief Financial Officer and the Company Secretaries (“Disclosure Officers”) 
are  responsible  for  reviewing  potentially  material  matters  and  determining  what  information  should  be 
disclosed; 

Only  a  Disclosure  Officer  may  authorise  communication  on  behalf  of  the  Company  in  relation  to  matters 
requiring disclosure by the ASX Listing Rules; 

Executives must inform a Disclosure Officer of any potential disclosures as soon as they become aware of the 
information.    The  Senior  Executive  Team  is  responsible  for  ensuring  staff  understand  and  comply  with  this 
procedure;  

ASX  and  media  releases  must  be  approved  by  all  Directors  to  ensure  the  disclosure  is  factual,  includes  all 
material information and is expressed clearly and objectively.  All Senior Management are trained in respect to 
disclosure obligations including confidential information; and 

The  Securities  Trading  Policy  contains  guidance  on  the  disclosure  obligations  of  employees  and  Senior 
Managers of the Company. 

Principle 6 – Respect the rights of shareholders 

The Company respects the rights of its shareholders and facilitates the effective exercise of those rights.   

Shareholders are responsible for voting on the election of Directors at the Annual General Meeting.  

4 

 
  
 
 
Service Stream Limited 
Corporate governance statement 

The  Company  requires  the  external  auditor  to  attend  the  Annual  General  Meeting  and  be  available  to  answer 
shareholder questions about the conduct of the audit and the preparation and content of the Auditor’s Report (which is 
set out in pages 29 and 30). 

The Company has a policy of effectively communicating with shareholders using various methods such as: 

• 

• 

• 

• 

• 

• 

• 

the Annual Report which is made available to shareholders; 

disclosures made to the ASX; 

information uploaded in the “Investors” section of the Company’s website; 

notices of meeting and explanatory memoranda in relation to resolutions to be put to a vote of shareholders; 

Annual General Meetings at which shareholders are given an opportunity to ask questions about and comment 
on the performance and operations of the Company and its subsidiaries and to vote on other items of business.  
The  Company  also  recorded  the  2012  Annual  General  Meeting  enabling  shareholders  to  view  the  meeting 
online where they were unable to attend in person;  

responding to communications from shareholders in a timely and responsive manner; and 

periodic investor presentations and briefings. 

Principle 7 – Recognise and manage risk 

The Company has established an Audit and Risk Management Committee to: 

• 

• 

• 

assist the Board in identifying, monitoring and managing the Group’s material business risks; 

review  the  Group’s  risk  management  policies and  make  recommendations  to  the  Board from  time  to  time  to 
enhance the Group’s risk management framework; and 

review the appropriateness and effectiveness of the Group’s internal control procedures. 

The Executive Director, the Audit and Risk Management Committee and the Board recognise that they have ultimate 
responsibility  for  ensuring  that  the  risk  mitigation  actions  and  internal  control  environment  of  the  Group  is  fit  for 
purpose and adequate in terms of safeguarding shareholder value.  The Company has put in place a comprehensive 
risk management framework that has been developed in line with the recommendations contained within the AS/NZS 
ISO 31000:2009 Risk Management - Principles and Guidelines standard. 

As part of its risk management framework, the Board has adopted a Risk Management Policy to: 

• 

• 

• 

• 

• 

implement a standard Group-wide approach to risk management; 

implement a structured and consistent process for identifying, assessing and managing business risks as well 
as opportunities; 

comply with all applicable laws, licensing and government regulations applicable to its business activities; 

promote  a  culture  that  accepts  both  good  and  bad  news,  encourages  personal  responsibility  and  expects 
proactive identification and management of risks and opportunities; and 

monitor, address and report on risk management performance measures. 

In accordance with its risk management framework, the Group has in place various processes and internal controls 
designed to safeguard the Group’s assets, minimise its liabilities and to ensure the integrity of its reporting.  

The identification, assessment, monitoring and management of business risks and the internal controls environment is 
undertaken by the Senior Executive Team and reported to the Board on an on-going basis.   

The Board has received an assurance from the Executive Director and the Chief Financial Officer that the declaration 
provided  in  accordance  with  section  295A  of  the  Corporations  Act  2001  is  founded  on  a  sound  system  of  risk 
management  and  internal  control  and  that  the  system  is  operating  effectively  in  all  material  respects  in  relation  to 
financial reporting risks.   

The Risk Management Policy can be found on the Company’s website. 

5 

 
 
 
Service Stream Limited 
Corporate governance statement 

Principle 8 – Remunerate fairly and responsibly 

The Company has established a Remuneration and Nomination Committee (chaired by Peter Dempsey - independent 
Director and Chairman of the Board).  The Committee has four members with all of its members being independent 
Directors, except since 8 April 2013 when Brett Gallagher’s status changed to Executive Director.  

The  Committee  has  responsibility  for  reviewing  and  making  recommendations  to  the  Board  in  relation  to 
remuneration,  in  particular  ensuring  that  the  Group  offers  remuneration  which  is  fair  and  competitive,  which  is 
appropriately linked to performance, and which motivates the Senior Executive Team to pursue the long-term growth 
and success of the Group.  The Committee also reviews senior management remuneration structures and succession 
plans and monitors the level and nature of Directors’ remuneration to ensure it is in line with current standards.  The 
Committee provides recommendations to the Board which, in turn, has ultimate responsibility for fair and responsible 
remuneration for Group personnel.  As required, the Board engages appropriately qualified consultants to provide it 
with advice and recommendations. 

No  Executive  Director  or  other  executive  participates  in  any  decision  relating  to  their  own  remuneration.    Non-
Executive Directors are remunerated by way of fees and statutory superannuation.  The Executive Director is paid his 
pre-existing Director’s fee and a fixed ‘higher duties allowance’ for the term of his current executive appointment.  The 
Senior  Executive  Team  (including  Mr  Grant)  is  remunerated  by  way  of  fixed  salary,  long-term  and  short-term 
incentives and superannuation.  The remuneration report (at  pages 19-26 of this annual financial report) details the 
remuneration of Directors and Senior Management.  

Documents  referred  to  in  this  Statement,  are  published  in  the  Corporate  Governance  section  of  the  Company’s 
website, www.servicestream.com.au.  

6 

 
 
 
Service Stream Limited 
Directors’ report 

Directors’ report  
Your  Directors  present  their  report  on  the  consolidated  entity  (referred  to  hereafter  as  the  Group)  consisting  of  Service 
Stream Limited and entities it controlled at the end of, or during, the year ended 30 June 2013, and in order to comply with 
the provisions of the Corporations Act 2001, the Directors report as follows: 

Information about the Directors and senior management 
The names and particulars of the Directors of the Group during or since the end of the financial year are: 

Name 
Peter Dempsey 
B. Tech. (Civil Eng.) (Adel) 
Grad. Diploma (Bus. Admin.) 
SAIT, FIEAust, MAICD. 

Chairman 

Brett Gallagher 
FAICD 

Executive Director 
(appointed 8 April 2013) 

Deborah Page AM 
B Ec (Syd), FCA, MAICD 

Non-Executive Director 

Particulars 

Term of Office: Chairman since November 2010 

Peter  Dempsey  was  appointed  Chairman  of  Service  Stream  Limited  on  1  November 
2010.  Peter  has  extensive  construction  and  development  experience  and  has  been 
involved  in  these  industries  for  the  last  40  years.  In  2003  he  retired  from  A  W 
Baulderstone Pty Ltd after a 30 year career, the last five years as Managing Director. 
Baulderstone  undertook  some  of  Australia’s  largest  building  and  civil  infrastructure 
projects  with  annual  revenues  up  to  $1.5b  during  his  tenure.  The  company  was  also 
involved in projects for the resources sector, with operations in all Australian mainland 
states, Papua New Guinea, Indonesia and Vietnam.  

Peter is Chair of the Remuneration and Nomination Committee and is a member of the 
Audit and Risk Management Committee. 

Peter is currently a Non-Executive Director of Monadelphous Limited, as well as holding 
other  Board  roles  with  private  construction  and  charitable  organisations.  Peter  was  a 
Non-Executive Director of Becton Property Group Limited from July 2008 until resigning 
on 26 February 2013.  

Peter has no other listed company directorships and has held no other listed company 
directorships in the last 4 years. 

Term  of  Office:  Executive  Director  since  8  April  2013.  Non-Executive  Director  since 
April 2010 until his appointment as Executive Director.  

Brett  Gallagher  has  over  20  years  experience  across  the  utility  and  facilities 
management  industries,  and  was  Managing  Director  and  a  major  shareholder  of  the 
AMRS  Group  of  companies  (“AMRS”)  from  2003  until  2008  when  that  company  was 
acquired  by  Service  Stream.  Brett  was  instrumental  in  the  growth  of  AMRS, 
establishing it as Australia’s largest metering services provider.  

Brett is Chair of the Safety and Environment Committee and was a member of the Audit 
and Risk Management Committee until his appointment as Executive Director. 

Brett  also  holds  directorships  and  interests  in  a  number  of  private  businesses  that 
operate predominately in the utilities sector. 

Brett has no other listed company directorships, and has held no other listed company 
directorships in the last 4 years. 

Term of Office: Non-Executive Director since September 2010 

Deborah  Page,  a  Chartered  Accountant,  has  held  senior  executive  positions  with  the 
Commonwealth Bank, Allen, Allen & Hemsley, IBM and the Lend Lease Group and is a 
former  KPMG  partner.  She  brings  expertise  developed  from  finance  and  operational 
executive  roles  and  from  her professional  background in  external  audit  and corporate 
advisory. Since 2001 she has worked exclusively as a Non-Executive Director across a 
range of industries, including energy, insurance, financial services and property. 

Deborah is Chairman of the Audit and Risk Management Committee and is a member 
of the Remuneration and Nomination Committee. 

7 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Stephe Wilks 
BSc (Macq)  LLM (Syd) 

Non-Executive Director 

Service Stream Limited 
Directors’ report 

Deborah  is  currently  Chairman  of  Investa  Listed  Funds  Management  Limited,  the 
responsible  entity  of  the  ASX-listed  Investa  Office  Fund;  and  is  a  Non-Executive 
Director of Australian Renewable Fuels Limited. She is also a Non-Executive Director of 
The  Colonial  Mutual  Life  Assurance  Society  Limited  and  Commonwealth  Insurance 
Limited, wholly owned subsidiaries of the Commonwealth Bank.  

Deborah has held no other listed company directorships in the last 4 years.  

Term of Office: Non-Executive Director since September 2005 

Stephe  Wilks  has  over  20  years  experience  in  the  telecommunications  industry  both 
within  Australia  and  overseas.  He  has  held  senior  executive  positions  with  BT  Asia 
Pacific,  Optus,  Hong  Kong  Telecom,  Nextgen  Networks  and  Personal  Broadband 
Australia.  He was also a consulting director with investment bank, NM Rothschild. 

Stephe  is  a  member  of  the  Audit  and  Risk  Management  Committee,  the  Safety  and 
Environment Committee and the Remuneration and Nomination Committee. 

Stephe  is  currently  Chair  of  Eftel  Limited,  a  Non-Executive  Director  of  Tel.Pacific 
Limited  and  3Q  Holdings  Limited,  and  was  previously  Chairman  of  Mooter  Media 
Limited,  and  a  Non-Executive  Director  of  People  Telecom  Limited.    Stephe  is  on  the 
advisory board of the Network Insight Group and consults to a number of companies in 
the media and technology industries. 

Robert Grant  
BCom (Qld), FCPA 

Term  of  Office:  Alternate  Director  since  December  2010  and  Chief  Financial  Officer 
since June 2010 

Chief Financial Officer  
and Alternate Director for Graeme 
Sumner  (until  8  April  2013)  and 
Brett Gallagher (from 8 April 2013) 

Robert  (Bob)  Grant  has  over  20  years  experience  in  providing  financial  leadership  in 
prominent Australian and multi-national companies across numerous sectors including 
infrastructure services, construction, energy, downstream oil and mining. Before joining 
Service Stream Bob held senior finance roles in Tenix, AGL and Shell. 

Graeme Sumner 
B Com (Auckland),  
MBA (Massey), MAICD 

Managing Director  
(resigned 8 April 2013) 

Bob  is  an  Alternate  Director  for  Brett  Gallagher,  ensuring  continuity  of  executive 
representation at Board discussions and meetings where Brett is not otherwise able to 
attend.    In  his  capacity  as  Chief  Financial  Officer,  Bob  is  responsible  for  all  financial 
management, reporting, treasury, taxation and other finance shared services, as well as 
corporate services including property, supply chain and risk management.  

Bob  has  no  other  listed  company  directorships  and  has held  no  other listed company 
directorships in the last 4 years. 

Term of Office: Managing Director until his resignation on 8 April 2013.  

technology, 
Graeme  Sumner  has  broad  experience 
telecommunications,  electricity,  engineering  and  mining  services  sectors.  Prior  to 
joining  the  Company  he  served  as  the  Chief  Executive  of  Transfield  Services  New 
Zealand and Chairman of Transfield Worley NZ and Inser Transfield Services Chile. 

information 

the 

in 

Graeme  had  no  other  listed  company  directorships  and  held  no  other  listed  company 
directorships in the last 3 years. 

8 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Directors’ shareholdings 
The  following  table  sets  out  each  Director’s  relevant  interest  in  shares,  debentures,  and  rights  or  options  in  shares  or 
debentures of the Company or related body corporate as at the date of this report. 

Service Stream Limited                

Fully paid ordinary 
shares 

Performance Rights 

Number 

Number 

Directors 
P Dempsey 
D Page 
B Gallagher 
S Wilks 
R Grant 
Remuneration of key management personnel 
Information about the remuneration of key management personnel is set out in the remuneration report of this Directors’ 
report,  on  pages  19  to  26.  The  term  ‘key  management  personnel’  refers  to  those  persons  having  authority  and 
responsibility for planning, directing and controlling the activities of the consolidated entity, directly or indirectly, including 
any director (whether executive or otherwise) of the consolidated entity. 

570,000 
129,400 
8,792,113 
500,000 
144,166 

- 
- 
- 
- 
1,579,319 

Performance rights granted to Directors and senior management 
During  and  since  the  end  of  the  financial  year,  an  aggregate  of  2,441,011  performance  rights  were  granted  to  the 
following Directors and to the five highest remunerated officers of the Group as part of their remuneration:  

Directors and senior  
management 
R Grant 1 
C Orr 
L Mackender 
D Hill 
G Sumner 2 
S Ellich 3 

Number of rights  
granted 
522,297 
205,458 
164,438 
173,868 
1,124,796 
250,154 

Issuing entity 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 

Number of ordinary  
shares under rights 
522,297 
205,458 
164,438 
173,868 
1,124,796 
250,154 

1. R Grant was an Alternate Director for G Sumner until 8 April 2013 and for B Gallagher since that date.  

2. G Sumner resigned from the position of Managing Director on 8 April 2013. 

3. S Ellich resigned from the position of Executive General Manager – Fixed Communications on 28 May 2013. 

Company secretary 
Jessica  Lyons  joined  Service  Stream  in  September  2010  as  Legal  Counsel  and  was  appointed  Group  Company 
Secretary  in  November  2010.  Jessica  has  extensive  experience  within  the  legal  profession,  most  recently  as  the  in-
house Regional Counsel for Nyrstar, the world’s largest zinc producer. Jessica has a Bachelor of Laws and Bachelor of 
Arts from Monash University, and is also a member of Chartered Secretaries Australia.  
Vicki  Letcher  joined  Service  Stream  in  June  2010  and  was  appointed  as  Service  Stream  co-Company  Secretary  in 
August 2012. Vicki holds a Bachelor of Laws and a Bachelor of Commerce and is a member of the Institute of Chartered 
Accountants.  
Jessica and Vicki are jointly responsible for corporate administration within the Group, and assist the Board fulfill their 
corporate governance obligations. 

Principal activities 
The Service Stream Group is a provider of essential network services, including access, design, build, installation and 
maintenance. These services are provided to copper, fibre and wireless telecommunications networks as well as to a 
range of private and public energy and water entities nationally.  

9 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Review of Operations and Financial Performance  

Financial Overview 
Service Stream had a particularly poor FY13 with a number of issues contributing to the material underperformance of 
the Group’s Fixed Communications segment.  Operational difficulties arising from a substantial change in the mix of work 
during the year and the recognition of material losses arising from the Group’s 50% interest in the Syntheo Joint Venture 
resulted in Fixed Communications recording an EBITDA loss of ($32.0 million) and impairing goodwill by ($89.8 million).  
On  a  positive  note,  the  Group’s  two  other  segments,  Mobile  Communications  and  Energy  &  Water  performed  well  in 
delivering a combined EBITDA of $24.3 million being $2.8 million or 13.2% favourable to the prior year. 
•  Group revenue:  down 11.1% to $526.6 million 
•  Group earnings before interest, tax, depreciation and amortisation (EBITDA):  down 135.2% to ($13.4 million) loss 
•  Group net profit after tax (NPAT):  down 671.9% to ($107.1 million) loss 
•  Group cashflow from operating activities:  down 80.0% to $3.2 million 

 Fixed Communications
 Mobile Communications
 Energy & Water

 Inter-company revenue
 Interest received

Total Revenue

 Fixed Communications
 Mobile Communications
 Energy & Water

 Write-off FX reserve1
 Unallocated Corporate Services

Total EBITDA

 Depreciation / Amortisation
 Goodwill impairment

EBIT

 Net interest expense
 Income tax expense

NPAT

Jun
2013

EBITDA
%

Jun
2012

EBITDA
%

Net 
change

Change 
%

227.1
124.7
174.2
(0.8)
1.4
526.6

(32.0)
10.0
14.3
(0.6)
(5.1)
(13.4)

(8.3)
(89.8)
(111.5)

(2.0)
6.5
(107.1)

-14.1%

8.0%

8.2%

-2.5%

300.2
124.7
169.1
(2.2)
0.4
592.2

21.7
8.5
12.9
(0.7)
(4.4)
38.0

(7.5)
0.0
30.6

(3.9)
(7.9)
18.7

7.2%

6.8%

7.6%

6.4%

(73.1)
(0.0)
5.1
1.4
1.0
(65.6)

(53.7)
1.4
1.4
0.1
(0.7)
(51.4)

(0.9)
(89.8)
(142.1)

1.9
14.5
(125.8)

(11.1%)

(135.2%)

(465.0%)

(671.9%)

1 The investment in Total Comm Infra Services Pvt Ltd (India) was sold during the current period.  Upon sale, the cumulative amount of 
the exchange differences relating to this investment has been reclassified from equity to profit and loss. During the 2012 financial year, 
the Group recognised an impairment loss of $700,000 in relation to the investment held in Total Comm Infra Services Pvt Ltd (India). 
This amount was derived after taking the expected proceeds from the sale of this investment into consideration. 

Revenue 
Revenue of $526.6 million decreased by $65.6 million compared to prior comparative period driven primarily by: 
• 

Fixed Communications revenue was down (-$73.1 million) due to: 

o  Cessation of Telstra A&AS and Payphones contracts (-$165.9 million); partially offset by:  
o  Syntheo Joint Venture additional volumes (+$22.3 million); 
o  New Estates (Fujitsu and NBN Direct) additional volumes (+$39.2 million); 
o  Commencement  of  Telstra  Remediation  (+$16.7  million)  and  NBN  Field  Service  Delivery  and  Network 

Augmentation & Restoration Activities (+$6.7 million) contracts; and 

o  All other minor contracts (+$7.9 million) 

•  Mobile  Communications  revenue  was  consistent  with  prior  year  although  reflected  a  shift  between  large  carrier 

programs: 

o  Higher revenue from works undertaken for Telstra (+$32.8 million) was offset by reduced revenue from work 

undertaken for Vodafone (-$35.3 million); 

o  Changes in the mix of work was also experienced with the proportion of revenue from construction activity 
being higher than the prior year when compared to revenue from site acquisition and design services.   

•  Energy and Water revenue was up $5.1 million due to: 

o  Stronger year on year revenue from meter reading and replacement services (+$5.0 million). 
o  Additional  revenue  from  in-home  services  programs  such  as  solar  PV  system  installations  being  offset  by 
the cessation of the installation of energy saving devices in residences in connection with the Queensland 

10 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
        
 
    
    
    
    
    
    
          
          
        
        
          
    
    
      
      
        
      
      
      
      
          
      
Service Stream Limited 
Directors’ report 

Climate  Smart  and  Victorian  Energy  Efficiency  Target  schemes  and  a  minor  decline  in  revenues  from 
Customer Care. 
9,552 residential solar PV installations were completed in FY13 compared to 5,355 in the prior year.  

o 

Earnings before interest, tax, depreciation and amortisation  
The Group’s EBITDA loss of ($13.4 million) for the year was unfavourable to the prior year by $51.4 million. 
• 

Fixed Communications recorded an EBITDA loss of ($32.0 million) compared to an EBITDA profit of $21.7 million in 
the prior year. 

•  Within this segment, the Syntheo Joint Venture (“Syntheo”) in which the Group has a 50% interest, has recognised 
material losses in the current financial year as it has determined that the unavoidable costs of meeting the obligations 
under its contracts with NBN Co Limited exceed the economic benefits expected to be received under it.  In March 
2013,  Syntheo  and  NBN  Co  entered  into  an  Agreement  under  which  Syntheo  would  complete  certain  design  and 
construction  works  that  were  in  progress  in  respect  of  the  Northern  Territory  but  that  no  further  work  would  be 
instructed by NBN Co under the relevant contract for that region. Subsequent to year-end, in August 2013, Syntheo 
and NBN Co entered into an Agreement under which Syntheo would complete certain construction works that were in 
progress in respect of Western Australia and South Australia but that no further work would be instructed by NBN Co 
under the relevant contract for those states.  In both cases, the Agreements required Syntheo to repay to NBN Co 
certain amounts that had been advanced to Syntheo for overhead expenses.  As a result, the contracts have been 
determined to be onerous, and the losses forecast to be incurred in the delivery of the contracts have been brought to 
account  in  the  current  financial  year.   Service  Stream  has  agreed  for  its  joint  venture  partner  to  assume  control  of 
Syntheo  and  of  the  delivery  of  Syntheo’s  remaining  obligations  to  NBN  Co.    In  light  of  this,  and  subject  to  certain 
conditions, Service Stream’s share of any losses incurred by Syntheo shall be ($19.5 million).  The loss shown in the 
Group’s financial statements for the year ended 30 June 2013 is ($19.9 million) which brings its life to date loss for 
this project to the aforementioned ($19.5 million).   

• 

In addition, operational difficulties arising from a substantial change in the mix of work during the year has resulted in 
further  losses  of  ($12.1  million)  being  recognised  in  this  segment.   During  the  year,  Fixed  Communications  has 
incurred significant cost in connection with the demobilisation and financial close of the Telstra AAS and New Estates 
(Fujitsu)  contracts  concurrently  with  managing  the  complexity  associated  with  mobilising  and  dealing  with  volume 
ramp-up volatility on several new contracts with Telstra and NBN Co.  In addition, the business was impacted in May 
and June 2013 by the nation-wide temporary cessation of activities on Telstra’s pit and pipe remediation program as 
a  result  of  concerns  regarding  standardised  procedures  for  the  safe  handling  of  potentially  asbestos  containing 
material. An incident on this program involving the handling of potentially asbestos containing material by a Service 
Stream subcontractor occurred during May 2013 in the Sydney suburb of Penrith.  All known costs associated with 
that incident have been taken to account in FY13.  

•  Mobile  Communications  recorded  EBITDA  of  $10.0  million  for  FY13.    This  result  was  impacted  by  charges  totaling 
($3.8 million) relating to the final settlement of a long standing litigated contractual dispute with Ericsson and the write-
off of a Foreign Currency Translation Reserve following the sale of an investment in a wireless infrastructure operation 
in  India.  After  adjusting  for  these  non-recurring  items,  the  EBITDA  margin  of  11.0%  reflects  the  impact  of  price 
competitiveness  on  margins  available  from  major  carriers  and  the  greater  proportion  of  lower-margin  construction 
activity that was undertaken during the year. The EBITDA result for the year was a 16.6% improvement over the prior 
year which was impacted by the initial settlement of the Ericsson dispute. 

•  Energy & Water recorded EBITDA of $14.3 million for FY13 being a 11.0% improvement over the prior year and in line 

with its increase in revenue.    

Interest 
• 

Interest expense of $3.4 million was $0.9 million lower than the prior period as a result of lower effective borrowing 
rates.    

Tax 
•  An income tax benefit of $6.5 million was recorded for the period which accords with an effective tax rate of 27.4% 
after adjusting Profit Before Tax for the non-deductible goodwill impairment charge.  This compares to an income tax 
expense of $7.9 million and an effective tax rate of 29.8% in the prior period.  

Depreciation and amortisation 
•  A depreciation and amortisation charge of $8.3 million was recorded for the period.  This was slightly higher than the 

prior year‘s charge of $7.5 million due an increase in capital expenditure. 

Goodwill impairment 
• 

In  light  of  the  Syntheo  Agreements,  and  having  reviewed  and  reassessed  growth  assumptions,  forward  business 
plans, weighted average cost of capital and discounted cash flow calculations, the carrying value of goodwill within the 

11 

 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Fixed Communications segment was reduced by $89.8 million.  

Cashflow 
Key movements in cashflow compared to the prior period are as follows:  
•  Net cashflow from operations decreased by $12.8 million to $3.2 million mainly due to: 

o  Unfavourable working capital changes during the year resulted in an operating cash outflow before interest 

and tax of ($12.1 million) in Syntheo compared to an inflow of $13.5 million in the prior period. 

o  The  Group’s  other  business  activities  generated  an  operating  cash  inflow  before  interest  and  tax  of  $5.6 

million compared to $14.1 million in the prior year. 

o  A net tax refund of $12.0 million was received during the year as a result of a change to the tax treatment of 

accrued revenue. 

•  Net  investing  cashflow  increased  by  $6.9  million  to  $15.7  million  mainly  due  to  investments  made  by  the  Group  in 

relation to both property fit-outs and core information technology systems. 

•  Dividends totaling $5.7 million were paid to shareholders during the year, comprising a 1 cent per share final dividend 

for FY12 and a 1 cent per share interim dividend for FY13. 

Financial Position 
The  financial  position  of  the  Group  has  deteriorated  as  a  consequence  of  the  losses  sustained  by  Syntheo  on  the 
Northern  Territory,  Western  Australia  and  South  Australia  NBN  contracts,  together  with  the  impact  of  operational 
difficulties experienced in Fixed Communications. 
Net  Assets  reduced    by  ($112.6  million)  over  the  financial  year  ended  30  June  2013,  reflecting  goodwill  impairment  of 
($89.8 million), other net losses after tax of ($17.1 million) and dividends paid during the year of ($5.7 million).  At 30 June 
2013, Net Assets totalled $158.0 million, with Current Assets exceeding Current Liabilities by $39.6 million. 

Debt and Financing Facilities 
•  Net  debt  increased  by  ($18.2  million)  over  FY13.    The  Group  had  net  debt  of  ($52.0  million)  at  30  June  2013 

• 
• 

• 

compared to ($33.9 million) at June 2012. 
The net debt at June 2013 comprised ($65.4 million) of borrowings offset by $13.4 million of cash on hand.   
The  borrowings  of  ($65.4  million)  have  been  classified  as  a  current  liability  since  the  Group’s  banking  facilities  had 
less than 12 months of remaining term at balance date.  
The  Group  breached  a  number  of  covenants  under  its  banking  facilities  at  31  March  2013  and  30  June  2013  as  a 
consequence of the impact of the business’ operating performance on its 12 month rolling EBITDA and EBIT financial 
metrics and the impairment charge relating to Fixed Communications’ goodwill. 

•  Since balance date the Group has received credit approved term sheets from its financiers, Australia & New Zealand 
Banking Group Ltd and Westpac Banking Corporation for the renewal of its banking facilities out to 31 August 2014.  
The  Board  considers  the  terms  of  the  offer  from  the  Group’s  financiers  to  be  commercially  acceptable  under  the 
current circumstances and proposes to accept the offer and proceed to documentation. 

• 

•  Under the terms of the offer all breaches of covenants during FY13 will be waived by the financiers upon execution of 
final lending documentation and several of the historical covenants are amended going forward or replaced with more 
relevant measures relating to performance against forecast.  

Other Balance Sheet 

Other key balance sheet movements during the year included:  
•  Syntheo working capital at 30 June 2013 was a net liability of ($21.1 million) compared to ($13.3 million) at June 2012. 
The bulk of the movement over the financial year reflects the raising of a liability for onerous contracts.  The Group’s 
50% interest in Syntheo is accounted for on a proportionate consolidation basis, with 50% of each line of Syntheo’s 
balance sheet taken into the respective line of the Group’s balance sheet.  

•  Service  Stream  (excluding  Syntheo)  working  capital  at  30  June  2013  was  a  net  asset  position  of  $96.4  million  and 

reflected a minor increase over the prior year’s closing balance of $94.5 million. 

•  Accrued revenue of $84.8 million was ($11.7 million) down on prior year. 

o  Fixed Communications accounted for $40.7 million of accrued revenue at year-end, down ($3.5 million) on prior 
year. The vast majority of the prior year balance related to Telstra AAS and New Estates (Fujitsu), whereas the 
current  year’s  balance  relating  to  predominately  NBN  programs  reflects  the  change  of  work  mix  that  has 
occurred during the year. 

o  Mobile  Communications  accounted  for  $32.5  milion  of  the  balance,  down  ($10.9  million)  reflecting 

improvements made to the billing process during the year.  

o  Energy  &  Water  accounted  for  $11.6  million  of  the  balance,  up  $2.7  million  due  to  higher  volumes  of  meter 

replacement services being undertaken in the latter part of the year. 

• 

Lease Incentive of ($5.4 million) has been recognised on the balance sheet with $Nil for prior year.  This relates to the 

12 

 
 
 
 
 
Service Stream Limited 
Directors’ report 

• 

property lease for the Group’s head office in Melbourne. 
The only other material year-on-year change to note is a $17.9 million reduction in Trade & Other Payables reflecting 
the lower levels of activity in May/June relative to the prior year, particularly in Fixed Communications.  

•  Property, plant & equipment at 30 June 2013 was $15.3 million compared to $10.1 million at June 2012 and reflects 

• 

investments made during the year in the fit-out of properties.  
Intangible assets at 30 June 2013 was $123.9 million compared to $211.7 million at June 2012 with the change largely 
attributable to the Fixed Communications goodwill impairment charge of ($89.8 million). 

Business Activities and Outlook 

Fixed Communications 

Fixed Communications provides a wide range of design, construction and maintenance services to the owners of copper 
and  fibre  optic  telecommunications  infrastructure  assets.  This  segment  also  includes  the  Group’s  50%  interest  in  the 
Syntheo  Joint  Venture  for  the  design  and  construction  of  the  National  Broadband  Network  in Western  Australia,  South 
Australia and Northern Territory. 

• 

Telstra Programs 

o  For the last several years, the vast majority of Fixed Communications’ revenues have come from the Access 
and  Associated  Services  (AAS)  and  Payphones  contracts with  Telstra.  These  contracts have  now  effectively 
ceased  and  relatively minor  revenues  can be expected  going  forward  from  this  type of activity  relative  to  the 
$68.8 million that was recognised in FY13. 

o  During FY13, Fixed Communications was successful in winning a contract with Telstra for the remediation of pit 
and pipe assets in connection with making Telstra infrastructure available for use by the National Broadband 
Network.  The contract, which commenced in December 2012, has an initial term of three years with two x two-
year  extensions,  and  covers  New  South  Wales,  Western  Australia,  South  Australia  and  Northern  Territory.  
Revenues  of  $16.7  million  were  recognised  on  this  new  contract  in  FY13.    This  program  was  temporarily 
suspended across the country in May 2013 as a result of concerns regarding standardised procedures for the 
safe handling of potentially asbestos containing material.  The customer authorised a staged recommencement 
of this program in late August 2013.   

•  NBN Co Programs 

o  During  the  year,  Fixed  Communications  concluded  activities  on  its  contract  with  Fujitsu  for  the  design  and 
construction of in-estate and backhaul National Broadband Network infrastructure for New Estates. Revenues 
of $39.4 million were recognised on this contract in FY13, following revenues of $26.6 million in the prior year. 
o  During  the  year,  Fixed  Communications  was  successful  in  winning  a  contract  directly  with  NBN  Co  for  the 
design and construction of in-estate and backhaul National Broadband Network infrastructure for New Estates, 
effectively the replacement for the Fujitsu contract.  The contract, which commenced in July 2012, has an initial 
term of 18 months, and covers New South Wales, Western Australia, South Australia and Northern Territory.  
Revenues of $26.4 million were recognised on this new contract in FY13.   

o  During  the  year,  Fixed  Communications  was  successful  in  winning  contracts  with  NBN  Co  for  Field  Service 
Delivery  (FSD)  comprising  customer  connection  lead-ins  and  in-home  equipment  installations;  and  customer 
and  network  call-outs  and  emergency  response; as  well  as  Network  Augmentation  and Restoration  Activities 
(NARA) comprising asset augmentations and relocations; and asset repairs and maintenance.  The contracts, 
which commenced in August 2012, have initial terms of two years with two x one-year extensions, and cover 
Victoria, Western Australia, South Australia and Northern Territory.  Revenues of $6.7 million were recognised 
on these new contracts in FY13.   

•  Syntheo Joint Venture 

o  As previously mentioned, Syntheo and NBN Co have entered into Agreements under which Syntheo will only 
complete  certain  in-progress  works  in  Northern  Territory,  Western  Australia  and  South  Australia  and  that  no 
further work will be instructed by NBN Co in those regions. 

o  Syntheo has determined that the project will be materially loss making and in light of the Joint Venture partner 
assuming control of Syntheo and subject to certain conditions, Service Stream’s share of any losses incurred 
by  Syntheo  shall  be  ($19.5  million)  and  Service  Stream’s  contribution  to  any  such  losses  shall  be  made  in 
accordance with a prescribed schedule of payments. Service Stream’s exposure has been fully provided for at 
30 June 2013. 

•  Other 

o  Fixed Communications also includes a number of other streams of work including that relating to Recoverable 

Works (RWs) and South East Queensland Under-road Drilling (SEQUD). 

Fixed Communications’ performance in FY13 was unacceptable and a number of leadership changes have been made as 

13 

 
 
 
 
Service Stream Limited 
Directors’ report 

a consequence.  The business won a number of significant contracts with NBN Co and Telstra in FY13 that provide it with 
a  sound  platform  to  generate  substantial  earnings  going  forward.    The  nature  of  the  work  that  Fixed  Communications 
undertakes for NBN Co is smaller in scale and lower in complexity compared to that which was being undertaken for NBN 
Co  by  Syntheo,  and  is  contracted  directly  with  the  client  as  opposed  to  being  contracted  through  a  joint  venture 
arrangement.  The focus in FY14 is to ensure that these new contracts are operating effectively and profitability.   

Mobile Communications 

Mobile Communications provides turnkey and project management services for site acquisition, design and construction 
of  wireless  telecommunications  infrastructure  across  Australia.    The  major  customers  of  Mobile  Communications  are 
currently Telstra and Vodafone-Hutchinson. 
•  Mobile Communications’ financial performance in FY13 was solid with EBITDA of $10.0 million on revenue of $124.7 
million (8.0% margin) compared with EBITDA of $8.5 million on revenue of $124.7 million (6.8% margin) in the prior 
year. 

•  Both  FY13  and  FY12  financial  results  for  this  segment  were  affected  by  material  charges  arising  from  a  litigated 
contractual  dispute  with  Ericsson.    This  matter  was  finally  concluded  during  FY13  and  all  settlement  amounts  have 
been paid. 

•  During the year, Mobile Communications was successful in securing a two-year extension of its contract with Telstra 

for the provision of Site Acquisition, Environmental and Design (SAED) services.   

•  Mobile Communications immediate outlook is excellent with the opportunity to provide an increased volume of design 
and  construction  services  to  its  existing  customers  on  the  back  of  their  continued  investment  in  4G  wireless 
infrastructure, as well as new opportunities that may present with customers such as Huawei, Optus and NBN Co.  

Energy & Water  
Energy  &  Water  provides  a  range  of  specialist  metering  and  environmental  services  to  utilities  and  government 
authorities  nationally,  and  through  the  Customer  Care  business,  provides  contact  centre  services  and  end-to-end 
customer support for key contracts.  

•  Energy & Water’s financial performance in FY13 was solid with EBITDA of $14.3 million on revenue of $174.2 million 

(8.2% margin) compared with EBITDA of $12.9 million on revenue of $169.1 million (7.6%) in the prior year. 

•  During the year, Energy & Water was successful in winning a contract with EDS Electrix. This is the company’s first 

contract in the Electrical Distribution Services space, and delivers on a strategic diversification goal. 

•  During  the  year,  the  business  was  successful  in  renewing  six  meter  reading  contracts  and  two  meter  replacement 
contracts,  although  the  Sydney  Water  metering  contract  ceased.    The  business  is  well  progressed  on  discussions 
pertaining  to  its  contract  with  Origin  Energy  for  a  range  of  in-home  services  including  solar  PV  and  hot  water 
installations and a future extension to the current term. 

Overall Group strategy, prospects and risks 

The performance of the Fixed Communications segment and the Group overall in FY13 was disappointing. In April 2013, 
the Board announced the resignation of Graeme Sumner as Managing Director and that Non-Executive Board member 
Brett Gallagher would become Executive Director on an interim basis whilst the Company undertook an executive search 
process.  In May 2013, further senior executive changes occurred in the Fixed Communications segment and over recent 
months  a  number  of  other  senior  management  changes  have  been  made  to  improve  the  operational  and  cost 
effectiveness  of  the  Group’s  support  service  functions.   The  executive  search  process  for  a  replacement  Managing 
Director is progressing well. 

• 

• 

Service Stream believes that demand for essential network services will remain strong in the medium term.  
• 

The Australian government’s investment in the National Broadband Network will continue to drive opportunities for 
Fixed  Communications  particularly  in  the  areas  of  its  proven  competence  such  as  New  Estates  and  Customer 
Connections. 
In  Mobile  Communications,  increasing  demand  for  mobile  data  will  continue  to  drive  the  development  and 
augmentation of the necessary supporting infrastructure.  

In Energy & Water, network investment profiles remain positive as transmission and distribution networks upgrade 
ageing asset bases and work to deliver better demand side management solutions. The business is working with a 
number  of  partners  on  new  opportunities  in  smart  metering,  energy  efficiency  in  the  home,  hot  water,  heating 
solutions and solar PV installation and maintenance. As a result of continued upward pressure on energy prices to 
consumers, the business is very positive on the outlook for this sector as customers look to manage their energy 
consumption more effectively.  

The Board is pleased to have secured a refinance of its banking facilities and the focus of the Group in FY14 will be on 

14 

 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

delivering  its  profit  and  cash  flow  targets  now  that  the  material  risks  associated  with  the  Group’s  participation  in  the 
Syntheo Joint Venture have been removed. 

The achievement of the Group’s business objectives in the near term may be impacted by the following risks: 

Availability of 
funding 

The  recent  refinance  of  the  Group’s  banking  facilities  involves  operating  the  business  within 
reduced facility limits and with a profile for the amortisation of debt that has been agreed with the 
Group’s  financiers.    Whilst  Management  and  the  Board  have  reviewed  the  Group’s  cashflow 
forecasts and are confident that they can be delivered to the extent required, there is a risk that 
cashflow underperformance may require concessions to be sought from the financiers or access to 
additional funding by way of subordinated debt or equity.  

Fixed 
Communications 

Whilst  the  Board  is  confident  that  the  necessary  leadership  changes  have  been  made  in  Fixed 
Communications,  and  process  improvements  are  being  implemented,  there  is  a  risk  that  this 
operating segment may take longer than anticipated to return to the targeted levels of profitability. 

Renewal of 
customer 
contracts 

There are a number of key contracts that expire and are forecasted to be renewed during FY14.  
These  include  Fixed  Communications’  contract  with  NBN  Co  for  the  design  and  construction  of 
new  estates,  Mobile  Communications’  contract  with  Telstra  for  the  construction  of  wireless 
infrastructure,  and  Energy  &  Water’s  contracts  with  a  number  of  utilities  for  meter  reading  and 
meter replacement services.  Whilst Management and the Board are confident that these contracts 
will be renewed on appropriate terms and conditions, there is a risk that one or more of them may 
not. 

Customer demand  Many  of  the  Group’s  customer  contracts  do  not  contain  volume  commitments  and  are  therefore 
dependent  on  the  customer’s  demand  requirements.    Whilst  Management  and  the  Board  have 
taken  a  balanced  view  on  the  level  of  customer  demand  that  will  arise  under  each  of  these 
contracts in FY14, there is a risk that the level of customer demand may be less than forecasted.   
Of particular note is the potential for further delays beyond August 2013 in the Telstra remediation 
program; a major change to the scope or timing of the Federal Government’s NBN rollout; the level 
of  marketing  and  demand  for  solar  PV  installations,  and  client  delays  in  investment  in  new  or 
upgraded wireless infrastructure. 

Further 
impairment of 
goodwill 

Following  a  review  of  growth  assumptions,  forward  business  plans,  weighted  average  cost  of 
capital  and  discounted  cashflow  calculations,  the  carrying  value  of  goodwill  within  the  Fixed 
Communications segment was written-down by $89.8 million in FY13 to leave a remaining balance 
of  $27.7  million  as  at  30  June  2013.    Any  subsequent  downwards  revision  of  the  recoverable 
amount  of  the  Fixed  Communications  segment  will  result  in  a  further  impairment  charge.  
Additional information pertaining to the risks associated with further impairment charges in Fixed 
Communications and other segments is provided in Note 16 of the financial statements. 

Handling of 
potentially 
Asbestos 
containing 
material 

Certain  works  undertaken by  the  Group  for  its customers may  involve  the  handling  of potentially 
asbestos containing material.  Whilst the Group has established detailed procedures for the safe 
and  regulatory-compliant  handling  of  potentially  asbestos  containing  material  and  has 
implemented rigorous training, accreditation and audit protocols in relation thereto, there is a risk 
of occasional non-compliance with these procedures by employees or subcontractors which may 
result in adverse publicity and additional cost to the Group. 

Retention of key 
personnel 

The  talents  of  a  relatively  small  number  of  key  personnel  contribute  significantly  to  the  Group’s 
operational  effectiveness.    Whilst  Management  and  the  Board  have  implemented  strategies  to 
retain  those  personnel,  including  through  their  participation  in  the  Group’s  short-term  and  long-
term incentive plans, there is a risk that one or more of them may leave the Group. 

FY14 Earnings Guidance  

The Board expects the Group to return to profitability in FY14 and is anticipating an EBITDA outcome of around $20.0m 
with a bias to the second half.   

15 

 
 
 
 
 
   
 
  
 
 
 
Dividends 
Dividends paid to shareholders during the financial year were as follows:  

Final ordinary dividend for the year ended 30 June 2012 of 1 cent (2011 
– nil) per fully paid share, paid on 18 October 2012  

Interim ordinary dividend for the year ended 30 June 2013 of 1 cent 
(2012 – 1 cent) per fully paid share, paid on 18 April 2013 

Service Stream Limited 
Directors’ report 

2013 
$’000 

2012 
$’000 

2,834 

- 

2,834 

2,834 

5,668 

2,834 

No final ordinary dividend was declared with respect to the financial year ending 30 June 2013. 

Significant changes in state of affairs 
Except  for  as  stated  in  the  Review  of  Operations  and  Financial  Performance,  there  was  no  significant  change  in  the 
state of affairs of the Group during the financial year. 

Matters subsequent to the end of financial year  
In July 2013, a variation to the Syntheo Joint Venture Agreement was executed, as a result of which Syntheo Stream’s 
joint  venture  partner  would  assume  control  of  Syntheo  and  of  the  delivery  of  its  remaining  obligations  to  NBN  Co. 
Additional comments in relation to the Syntheo Joint Venture are included in note 13 Joint Ventures. 

In August 2013, the Group received credit approved term sheets from its financiers, Australia & New Zealand Banking 
Group  Ltd  and  Westpac  Banking  Corporation  for  the  renewal  of  its  banking  facilities  to  31  August  2014.   Additional 
comments are included in note 2.2 Going Concern. 

Except for as stated above, there has not been any other matter or circumstance occurring subsequent to the end of the 
financial year that has significantly affected, or may significantly affect, the operations of the Group, the results of those 
operations, or the state of affairs of the Group in future financial years. 

Environmental regulation 
Other  than  compliance  with  general  obligations  under  Federal  and  State  environmental  laws  and  regulations,  the 
Group’s  operations  are  not  subject  to  any  particular  or  significant  environmental  regulation  under  a  Commonwealth, 
State or Territory law.  

Shares under option or issued on exercise of options 
No unissued shares or interests under option are in existence as at the date of this report. No further share options have 
been issued during or since the end of the financial year.  

Shares under performance rights  

Details of unissued shares under performance rights at the date of this report are:  

Issuing entity 

LTIP Series 

Class of 
shares 

Exercise price 
of right 

Vesting date 

Service Stream Limited 
Service Stream Limited 
Service Stream Limited 

FY11 Tranche 
FY12 Tranche 
FY13 Tranche 

Ordinary 
Ordinary 
Ordinary 

$0.0000 
$0.0000 
$0.0000 

30 June 2013 
30 June 2014 
30 June 2015 

Number of 
shares under 
rights 

1,024,702 
1,866,347 
3,018,425 
5,909,474 

The holders of these rights do not have the right, by virtue of the performance right, to participate in any share issue or 
interest issue of the Company or of any other body corporate or registered scheme. No further share rights have been 
issued during or since the end of the financial year.  

In accordance with the Employee Share Ownership Plan the shares relating to the FY11 Tranche which vested on 30 
June 2013 will be issued to participants who have met the vesting criteria within 14 days from the date on which the 
Company releases its results for the year end 30 June 2013.  

16 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
Directors’ meetings 
The  following  table  sets  out  the  number  of  Directors’  meetings  (including  meetings  of  Committees  of  Directors)  held 
during the financial year and the number of meetings attended by each Director (while they were a Director or Committee 
member).  

Service Stream Limited 
Directors’ report 

  Board of Directors 

Audit and Risk 
Management 
Committee 

Remuneration and 
Nomination 
Committee 

Safety and 
Environment 
Committee 

Held 

Attended 

Held 

Attended 

Held 

Attended  

Held 

Attended 

29 
29 
29 
29 
29 
20 

29 
28 
28 
28 
27 
20 

5 
5 
5 
5 
5 
4 

5 
5 
5 
4 + 1* 
5* 
4* 

4 
4 
4 
4 
4 
3 

4 
4 
4 
4* 
4* 
3* 

3 
3 
3 
3 
3 
3 

3* 
3* 
3 
3 
2* 
3 

P Dempsey 
D Page 
S Wilks 
B Gallagher 1 
R Grant 2 
G Sumner 3 

*Attended as Standing Invitee 

1. B Gallagher has attended Board and Committee meetings in his capacity as Non-Executive Director (until 8 April 2003) and as Executive Director (from 8 

April 2013). 

2. R Grant is an Alternate Director for G Sumner (until 8 April 2013) and for B Gallagher (since 8 April 2013), and has only attended Board and Committee 

meetings in his capacity as Chief Financial Officer. 

3. G Sumner resigned as Managing Director on 8 April 2013. 
Indemnification of officers and auditors 
During the financial year, the Group paid a premium in respect of a contract insuring the Directors of the Company (as 
named  above),  the  Company  Secretaries,  and  all  executive  officers  of  the  Group  and  of any  related  body  corporate 
against a liability incurred as such a Director, secretary or executive officer to the extent permitted by the Corporations 
Act 2001.  The contract of insurance prohibits disclosure of the nature of the liability and the amount of the premium. 
The  Group  has  not  otherwise,  during  or  since  the  end  of  the  financial  year,  except  to  the  extent  permitted  by  law, 
indemnified  or  agreed  to  indemnify  an  officer  or  auditor  of  the  Company  or  of  any  related  body  corporate  against  a 
liability incurred as such an officer or auditor. 

Proceedings on behalf of the company 
No person has applied to the Court under section 237 of the Corporations Act 2001 for leave to bring proceedings on 
behalf of the company, or to intervene in any proceedings to which the company is a party, for the purpose of taking 
responsibility on behalf of the company for all or part of those proceedings. 
No proceedings have been brought or intervened in on behalf of the company with leave of the Court under section 237 
of the Corporations Act 2001. 

Non-audit services 
Details of any amounts paid or payable to the auditor for non-audit services provided during the year by the auditor are 
outlined in note 38 to the financial statements. 
The Directors are satisfied that the provision of non-audit services during the year by the auditor (or by another person or 
firm  on  the  auditor’s  behalf)  are  compatible  with  the  general  standard  of  independence  of  auditors  imposed  by  the 
Corporations Act 2001. 
The Directors are of the opinion that the services disclosed in note 38 to the financial statements do not compromise the 
external  auditor’s  independence,  based  on  advice  received  from  the  Audit  and  Risk  Management  Committee,  for  the 
following reasons: 
• 

all  non-audit  services  have  been  reviewed  and  approved  to  ensure  that  they  do  not  impact  the  integrity  and 
objectivity of the auditor; and 
none  of  the  services  undermine  the  general  principles  relating  to  auditor  independence  as  set  out  in  the  Code  of 
Conduct  APES  110  Code  of  Ethics  for  Professional  Accountants  issued  by  the  Accounting  Professional  &  Ethical 
Standards Board, including reviewing or auditing the auditor’s own work, acting in a management or decision-making 
capacity for the Company, acting as advocate for the company or jointly sharing economic risks and rewards. 

• 

17 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Auditor’s independence declaration 
The auditor’s independence declaration is included on page 28 of the annual financial report. 

Rounding off of amounts 
The  Company  is  of  a  kind  referred  to  in  ASIC  Class  Order  98/0100,  dated  10  July  1998,  and  in  accordance  with  that 
Class Order amounts in the Directors’ report and the financial statements are rounded off to the nearest thousand dollars, 
unless otherwise indicated. 

Service Stream Limited 
Directors’ report 

18 

 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Remuneration report 
This  remuneration  report,  which  forms  part  of  the  Directors’  report,  sets  out  information  about  the  remuneration  of 
Service Stream Limited’s Directors and its key management personnel for the financial year ended 30 June 2013. The 
term ‘key management personnel’ refers to those persons having authority and responsibility for planning, directing and 
controlling  the  activities  of  the  consolidated  entity,  directly  or  indirectly,  including  any  director  (whether  executive  or 
otherwise)  of  the  consolidated  entity.  The  prescribed  details  of  each  person  covered  by  this  report  are  detailed  below 
under the following headings: 
•  Director and key management personnel details; 
• 
• 
• 
• 
• 
• 
• 
• 
• 

remuneration policy; 
use of remuneration consultants; 
relationship between remuneration policy and Group performance; 
non-executive Directors remuneration policy; 
remuneration of Directors and key management personnel; 
voting and comments made at the Company’s 2012 Annual General Meeting; 
key terms of employment contracts; 
share-based payments granted as compensation; and 
remuneration outcomes. 

Director and key management personnel details 

The following persons acted as Directors of the Company during or since the end of the financial year: 

P Dempsey (Chairman) 
B Gallagher (Non-Executive Director – until 8 April 2013, Executive Director – appointed 8 April 2013) 
G Sumner (Managing Director – until his resignation on 8 April 2013) 
D Page AM (Non-Executive Director)  
S Wilks (Non-Executive Director) 
R Grant (Alternate Director, Chief Financial Officer) 

The following key management personnel held their current position for the whole of the financial year and since the end 
of the financial year, except as noted below: 

S Ellich (Executive General Manager – Fixed Communications – until his resignation on 28 May 2013) 
C Orr (Executive General Manager – Fixed Communications – appointed 28 May 2013) 
D Hill (Executive General Manager – Mobile Communications) 
L Mackender (Executive General Manager – Energy and Water)  

Remuneration policy 

The Board, through the Remuneration and Nomination Committee, reviews the remuneration packages of all Directors 
and  key  management  personnel  on  an  annual  basis.  Remuneration  packages  are  reviewed  and  determined  with  due 
regard to current market rates and are benchmarked against comparable industry salaries, adjusted by a performance 
factor to reflect changes in the performance of the Group.  

To  retain  and  attract  executives  of  sufficient  calibre  to  facilitate  the  efficient  and  effective  management  of  the  Group’s 
operations, the Board seeks the advice of external advisers in connection with the structure of remuneration packages.  

The Group’s remuneration framework is based on the concept of Total Employee Reward (“TER”).  This encompasses 
three components: 

1. fixed remuneration; 
2. variable remuneration (at risk remuneration); and 
3. reward and recognition. 

1. Fixed remuneration 

The Group’s principal remuneration strategy is to maintain equitable and affordable rates of pay for all employees, based 
on  their  performance  and  the  market  in  which  the  Group  operates.  Fixed  remuneration  is  expressed  as  Total  Fixed 
Remuneration (“TFR”). TFR includes salary, superannuation entitlements and salary sacrifice elections, and is used as 
the basis for remuneration review, leave payments, and termination and redundancy payments. Benefits such as mobile 
phones, incentive payments and work vehicles are excluded from this figure.  

The range of remuneration for each position is established by reference to the complexity of the position (determined by 

19 

 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

reference  to  a  job  evaluation  methodology)  and  general  market  remuneration  data.  From  time  to  time,  where  a  need 
arises, other more specific market data may be used for certain positions.  

2. Variable  remuneration 

Variable Remuneration is currently comprised of the Short Term Incentive Plan, the Long Term Incentive Plan and the 
Executive Option Plan. 

Short Term Incentive Plan (“STIP”) 

Employees invited to participate in the STIP have the opportunity to earn an annual lump sum incentive payment through 
the achievement of annual goals established with their manager and approved by the Salary and Reward Management 
Committee or Remuneration and Nomination Committee (as appropriate) at the beginning of each financial year. 
The  annual  goals  that  are  established  are  considered  outside  the  normal  scope  of  the  employee’s  duties  and  require 
significantly  above average performance.  STIP  performance  goals are  also tied  directly  to  the annual  objectives  of the 
Group,  which  are  linked  directly  to  the  overall  Group  strategy.  All  eligible  employees’  STIP  is  comprised  of  three 
mandated performance criteria, with weighting relevant for their role in the Group, as discussed below: 

Performance category 

Metrics 

Weighting  

Financial performance 

Personal performance goals 

Group earnings before interest, tax, 
depreciation and amortisation 

Divisional earnings before interest, tax, 
depreciation and amortisation 

Goals assessed through an internal 
performance management program 
based on individual performance against 
individual objectives. 

Group  
Role 
50% 

n/a 

50% 

Divisional  
Role 
20% 

30% 

50% 

Long Term Incentive Plan (“LTIP”) 

From time to time employees in senior management roles and/or Directors may be invited, with approval from the Board, 
to  participate  in  the  LTIP.  The  LTIP  operates  within  the  shareholder  approved  Employee  Share  Ownership  Plan 
(“ESOP”), under the administration of the Remuneration and Nomination Committee. The extent of individual participation 
and the associated number of performance rights offered is recommended by the Managing Director and reviewed by the 
Remuneration and Nomination Committee, which will then make recommendations to the Board, and to shareholders at 
the Annual General Meeting in the case of Directors, for approval.  

In  accordance  with  the  provision  of  the  ESOP  and  consistent  with  the  prior  year,  Directors  and  employees  in  senior 
management roles were invited to participate in the LTIP which entitled them to receive a number of performance rights 
in respect of the year ending 30 June 2013 (“FY13 Tranche”). Each performance right converts into one ordinary share of 
Service  Stream  Limited  on  vesting.  No  amounts  are  paid  or  payable  by  the  participant  on  receipt  of  the  performance 
rights, and the performance rights carry neither rights to dividends nor voting rights. The number of performance rights 
granted  is  based  on  the  employee’s  long  term  incentive  participation  rate,  which  is  expressed  as  a  percentage  of  the 
participant’s TFR, and the volume-weighted average market price of the Company’s shares over a prescribed period of 
time. The performance rights are subject to service and performance criteria being:  

o  The participant must be an employee at the vesting date; 
o 

50% of the performance rights granted will each vest where: 
o  The Group’s earnings per share (“EPS”) achieves annual growth of 10% or more (full achievement) or 7.5% 

(pro-rata achievement) over the performance period from an agreed base EPS, as detailed below: 

Percentage of performance rights that vest 

EPS growth per annum 

0% 

40% 

Below 7.5%  

At 7.5%  

Proportional vesting 

Greater than 7.5% and less than 10.0% 

100% 

10.0% and above 

The table below details the performance period, vesting dates and EPS base for each of the LTIP tranches:  

20 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Performance period 
Vesting date  
EPS base (cents per share) 

FY11 Tranche 
3 years  
30 June 2013 
3.85 

FY12 Tranche 
3 years  
30 June 2014 
5.80 

FY13 Tranche 
3 years  
30 June 2015 
6.60 

o  The  Group’s  total  shareholder  return  (“TSR”)  over  the  performance  period  is  such  that  it  would  rank  at  or 
above  the  75th  percentile  (full  achievement)  or  the  50th  percentile  (pro-rata  achievement)  of  a  relevant  peer 
group of companies being those comprising the ASX 200 Industrials index, as detailed below: 

Service Stream Limited 
Directors’ report 

Percentage of performance rights that vest 
0% 
50% 
Proportional vesting 

100% 

TSR ranking 
Below the 50th percentile  
At the 50th percentile  
Above the 50th percentile but below the 
75th percentile 

75th percentile or above (top quartile) 

Executive Option Plan (“EOP”) 

In the past employees in senior management roles were invited to participate in the Executive Option Plan (“EOP”). The 
EOP also operates within the Service Stream Employee Share Ownership Plan (“ESOP”) under the administration of the 
Remuneration and Nomination Committee.  
Refer page 25 for details of options in existence for the year ended 30 June 2013.  No options were granted or vested 
under the EOP during the financial year. 

Securities Trading Policy 

The  trading  of  shares  issued  to  participants  under  any  of  the  Company’s  Employee  Share  Plans  is  subject  to,  and 
conditional  upon,  compliance  with  the  Company’s  Securities  Trading  Policy  (which  can  be  found  on  the  Company’s 
website).  The  Securities  Trading  Policy  lists  the  prohibited  conduct  of  Officers  and  Employees  and  includes  insider 
trading,  margin  lending,  speculative  trading,  short  selling  and  entering  into  any  hedging  arrangements.    Any  non-
compliance will be regarded as serious misconduct which may result in the termination of their employment. 

3. Reward and recognition 

From time to time an employee or a team of employees may work beyond the call of duty to meet a challenging objective, 
or may substantially exceed expectations. The Group encourages recognition and reward for such behaviours, and may 
choose to recognise high performance via a discretionary bonus.  

Use of remuneration consultants 

During  the  year  the  Remuneration  and  Nomination  Committee  engaged  the  services  of  the  Hay  Group  to  perform  a 
review  of  the  remuneration  of  the  Board  and  of  key  management  personnel,  and  to  implement  a  job  evaluation  and 
classification  approach  within  the  Group.   Under  the  terms  of  the  engagement,  the  Hay  Group  provided  remuneration 
recommendations as defined in section 9B of the Corporations Act 2001 and was paid $41,250 for these services. 

The Hay Group has confirmed that the above recommendations have been made free from undue influence by member 
of the Group’s key management personnel. 

To ensure the recommendations made were free from undue influence the following arrangements were made: 

The Hay Group was engaged by, and reported directly to, the Chair of the Remuneration and Nomination Committee. 

The report containing the remuneration recommendations was provided directly to the Chair of the Board Remuneration 
and Nomination Committee. 

Management was permitted to contact the Hay Group for scoping and undertaking of individual pieces of work, provided 
that key management personnel work was delivered according to the protocols above. 

As  a  consequence,  the  Board  is  satisfied  that  the  recommendations  were  made  free  from  undue  influence  from  any 
members of the key management personnel. 

21 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Relationship between remuneration policy and Group performance 

Each  element  of  the  remuneration  framework  is  linked  to  the  Group’s  financial  performance.  Changes  to  fixed 
remuneration are determined by an employee’s performance and by the Group’s capacity to fund any changes.  

The Remuneration and Nomination Committee reviews the remuneration packages of all Directors and executive officers 
on an annual basis and makes recommendations to the Board.  Remuneration packages are reviewed with due regard to 
performance,  data  on  remuneration  paid  by  comparable  companies  and  where  appropriate,  the  Remuneration  and 
Nomination  Committee  receives  expert  independent  advice  regarding  remuneration  levels  required  to  attract  and 
compensate Directors and executives, given the nature of their work and responsibilities. 

In  considering  the  Group’s  performance,  the  Remuneration  and  Nomination  Committee  have  regard  to  a  number  of 
indices including the following: 

Total Executive 
Remuneration 
Revenue 
EBITDA 1 

2013 
$’000 

2012 
$’000 

Results 
2011 
$’000 

2010 
$’000 

2009 
$’000 

2,662 

3,719 

5,274 

3,727 

4,841 

2013 
% 
(28.4%) 

2012 
% 
(29.5%) 

Change 
2011 
% 
41.5% 

2010 
% 
(23.0%) 

526,593 

592,216 

633,290 

520,781 

558,216 

(11.1%) 

(6.5%) 

21.6% 

(6.7%) 

(13,392) 

38,041 

34,584 

6,401 

30,147 

(135.2%) 

10.0% 

440.3% 

(78.8%) 

Net profit/(loss) before tax 

(113,581) 

26,643 

22,631 

(7,315) 

15,300 

(526.3%) 

17.7% 

(409.4%) 

(147.8%) 

Net profit/(loss) after tax 

Share price at end of year 
Interim dividend 2  
Final dividend 2 & 3 
Basic earnings per share 4 
Diluted earnings per share 4 

(107,054) 
0.14 5 

18,716 

16,452 

(2,555) 

11,118 

(672.0%) 

13.8% 

(743.9%) 

(123.0%) 

0.35 

0.49 

0.23 

0.41 

(60.0%) 

(28.6%) 

113.0% 

(43.9%) 

 1.00 cps  

 1.00 cps  

               -    

 1.00 cps  

- 

- 

- 

- 

3.50cps 

             -    

- 

(100.0%) 

n/a 

n/a 

- 

- 

(100.0%) 

- 

(100.0%) 

 -37.77 cps  

 6.60 cps  

5.80cps 

-0.99cps 

5.93cps 

(672.3%) 

13.8% 

(685.9%) 

(116.7%) 

 -37.77 cps  

 6.54 cps  

5.80cps 

-0.99cps 

5.93cps 

(677.5%) 

12.8% 

(685.9%) 

(116.7%) 

(43.6%) 

(40.5%) 

2009 
% 
12.4% 

23.9% 

(19.1%) 

(41.0%) 

(38.6%) 

(59.0%) 

- 

1. Earnings before interest, tax, depreciation and amortisation. 

2. Franked to 100% at 30% corporate income tax rate. 

3. Declared after the balance date and not reflected in the financial statements of that year. 

4. Earnings per share for prior years have been restated to reflect the October 2009 rights issue. 

5. Based on the last available share price.  

The  overall  level  of  key  management  personnel  compensation  takes  into  account  the  size,  complexity,  financial 
performance and growth prospects of the Group.  

Non-executive Directors remuneration policy  

On appointment to the board, all non-executive directors enter into a service agreement with the Company in the form of a 
letter of appointment. The letter summarises the board policies and terms, including remuneration. Non-Executive Directors 
are remunerated by way of fees and statutory superannuation (where applicable). The Executive Director is paid his pre-
existing fixed Directors salary and a fixed higher duties allowance. The Non-Executive Directors and the Executive Director 
(Mr Gallagher) do not receive performance-based pay. 
Fees  are  reviewed  annually  taking  into  account  comparable  roles  and  market  data  provided  by  the  Board’s  independent 
remuneration adviser. The current base fees were reviewed in June 2013 with the Director’s agreeing that a fee increase 
was not warranted given the current circumstances of the Company. The Directors have not had a fee increase in the past 
three years; as such there has been no requirement to seek shareholder approval of an increase to the aggregate Directors’ 

22 

 
 
 
 
 
 
 
 
 
 
 
 
 
fee pool. The Remuneration Report (at pages 19-26 of this annual financial report) details the remuneration of Directors. 
The maximum annual aggregate directors’ fee pool limit is $500,000 as per the Company’s Constitution. The following fees 
have applied: 

Service Stream Limited 
Directors’ report 

From 1 July 2013 

From 1 July 2011  
to 30 June 2013 

$ 

$ 

Base fees 
Chair 
Other non-executive directors 

138,975 
111,725 

138,975 
111,725 

Additional fees 
Audit and risk committee - Chair 

5,450 

5,450 

Remuneration of Directors and key management personnel 

  Short-term employee benefits 

Post-
employment 
benefits 

Long-term 
employee 
benefits 

Share-based 
payment 

Total 

Salary & 
fees 

Short term 
incentives 6 

Non- 
monetary 

Superannu- 
ation 

Long Service 
Leave 

Performance 
rights 7 

2013 

$ 

Non-executive directors 
P Dempsey 
S Wilks 1 
D Page 

127,500 

111,725 

107,500 

Executives 
B Gallagher 2 
G Sumner 3 
R Grant  
D Hill 

L Mackender 
C Orr 4 
S Ellich 5 

152,298 

552,251 

417,392 

270,642 

262,530 

28,143 

319,376 

$ 

- 

- 

- 

- 

- 

- 

- 

(2,146) 

- 

24,311 

$ 

- 

- 

- 

- 

38,471 

- 

- 

6,698 

374 

46,875 

$ 

11,475 

- 

9,675 

13,334 

40,198 

25,695 

24,358 

16,470 

1,721 

23,342 

$ 

- 

- 

- 

- 

13,485 

8,355 

14,577 

12,152 

656 

9,104 

$ 

- 

- 

- 

- 

(82,388) 

60,923 

18,228 

18,610 

3,907 

(45,500) 

$ 

138,975 

111,725 

117,175 

165,632 

562,017 

512,365 

327,805 

314,314 

34,801 

377,508 

1. S Wilks’ remuneration is paid to High Expectations Pty Ltd, a company in which Stephe has a beneficial interest. 

2. B Gallagher was a non-executive director until 8 April 2013 at which time he become Executive Director. 

3. G Sumner held the position of Managing Director until 8 April 2013 and left the employment of the Group on 1 July 2013.  Due to Graeme's cessation of 
employment his performance rights were forfeited, effective as at his date of resignation. Remuneration shown in the above table relates only to the period of 
time which Graeme was considered to be key management personnel.  

4. C  Orr  was appointed  to the position of Executive  General  Manager -  Fixed Communications  on 28  May  2013.  Remuneration shown in the  above table 
relates only to the period of time which Chad was considered to be key management personnel.  

5. S Ellich held the position of Executive General Manager - Fixed Communications until 28 May 2013 and left the employment of the Group on 1 July 2013.  
Due to Stephen's cessation of employment his performance rights  were forfeited, effective as  at his date of resignation. Remuneration shown in the above 
table relates only to the period of time which Stephen was considered to be key management personnel. 

6. Due to the failure of the Group to meet the required performance targets, there are no short term incentives payable for the year ended 30 June 2013.  The 
amounts included above represent variances between the 30 June 2012 estimation as included in the remuneration report for the year ended 30 June 2012 
and the amount subsequently paid. 

7. The fair value of performance rights issued under the Long Term Incentive Plan, allocated on a pro-rata basis, to the current financial year.  Where rights 
have been forfeited due to resignation or non-achievement of performance targets the relevant remuneration disclosure will be negative. 

23 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  Short-term employee benefits 

Post-
employment 
benefits 

Long-term 
employee 
benefits 

Share-based 
payment 

Total 

Salary & 
fees 

Short term 
incentives 4 

Non- 
monetary 

Superannu- 
ation 

Long Service 
Leave 

Performance 
rights 5 

Service Stream Limited 
Directors’ report 

2012 

$ 

Non-executive directors 

P Dempsey 
S Wilks 3 

B Gallagher 

D Page 

127,500 

102,500 

102,500 

107,500 

Key management personnel 

G Sumner 
R Grant 6 
R Stanton 1 
D Hill 2 

S Ellich 

L Mackender 

650,642 

364,500 

271,066 

81,563 

338,395 

234,225 

$ 

- 

- 

- 

- 

235,448 

151,051 

70,359 

8,151 

107,550 

71,246 

$ 

- 

- 

- 

- 

63,230 

- 

30,529 

- 

49,390 

- 

$ 

11,475 

9,225 

9,225 

9,675 

63,750 

47,500 

16,986 

7,341 

24,598 

15,775 

$ 

- 

- 

- 

- 

1,874 

1,117 

9,077 

4,073 

11,369 

5,734 

$ 

- 

- 

- 

- 

$ 

138,975 

111,725 

111,725 

117,175 

106,637 

1,121,581 

7,444 

63,970 

8,097 

87,493 

29,219 

571,612 

461,987 

109,225 

618,795 

356,199 

1. R Stanton held  the position of Executive General  Manager –  Mobile Communications until 5  March 2012 and left the  employment  of the  Group on 1 July 
2012. Due to Rod’s cessation of employment the performance rights, the value of which are shown in the above table, were forfeited, effective 1 July 2012. 

2. D Hill was appointed to the position of Executive General Manager – Mobile Communications on 7 March 2012.  The remuneration shown in the table above 
reflects the period 7 March 2012 to 30 June 2012. 

3. S Wilks’ remuneration is paid to High Expectations Pty Ltd, a company in which Stephe has a beneficial interest. 

4. This amount represents cash short term incentives payable for the year ended 30 June 2012, which are scheduled to be paid in September 2012.  Included in 
these amounts are any variances between the 30 June 2011 estimation as included in the remuneration report for the year ended 30 June 2011 and the actual 
amount subsequently paid. 

5. The fair value of performance rights issued under the Long Term Incentive Plan in the current and prior reporting periods, allocated on a pro-rata basis, to the 
current financial year. 

6. In the remuneration report for the year ended 30 June 2011, the amount shown for Robert Grant’s performance rights was estimated based on a grant date of 
18  February  2011.    The  issue  of  these  rights  was  however  subject  to  shareholder  approval.    This  approval  was  obtained  at  the  Company’s  Annual  General 
Meeting  on  26  October  2011  and  the  performance  rights  have  subsequently  been  revalued  based  on  this  revised  grant  date.    Included  in  the  amount  shown 
above is a downwards reduction of $87,774 in relation to this revaluation.  

No  Director  or  members of  the  key management  personnel  who  were  appointed during  the  period  received a  payment  as 
part of his or her consideration for agreeing to hold the position. 

The relative proportions of remuneration that are linked to performance and those that are fixed are as follows: 

Name 

Fixed Remuneration 

At risk - STI 

At risk - LTI 

Non-executive directors 

2013 

2012 

2013 

2012 

2013 

2012 

P Dempsey 

S Wilks 

D Page 

Executives 

B Gallagher 

G Sumner 
R Grant  

D Hill 

L Mackender 

C Orr 

S Ellich 

R Stanton 

100.0% 

100.0% 

100.0% 

100.0% 

100.0% 

100.0% 

100.0% 

100.0% 

50.0% 

50.0% 

64.5% 

64.5% 

57.1% 

64.5% 

n/a 

40.0% 

50.0% 

64.5% 

64.5% 

57.1% 

64.5% 

64.5% 

0.0% 

0.0% 

0.0% 

0.0% 

25.0% 

25.0% 

19.4% 

19.4% 

28.6% 

19.4% 

n/a 

0.0% 

0.0% 

0.0% 

0.0% 

20.0% 

25.0% 

19.4% 

19.4% 

28.6% 

19.4% 

19.4% 

0.0% 

0.0% 

0.0% 

0.0% 

25.0% 

25.0% 

16.1% 

16.1% 

14.3% 

16.1% 

n/a 

0.0% 

0.0% 

0.0% 

0.0% 

40.0% 

25.0% 

16.1% 

16.1% 

14.3% 

16.1% 

16.1% 

Voting and comments made at the Company’s 2012 Annual General Meeting  

The Company received more than 94% of “yes” votes on its Remuneration Report for the 2012 financial year. The company 
did not receive any specific feedback at the AGM or throughout the year on its remuneration practices. 

24 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Key terms of employment contracts 

Except as detailed below, the employment contracts for key management personnel listed in the remuneration table provide 
for the following elements: 
• 

base remuneration allocated between salary, non-monetary and post-employment benefits; 

• 

payment  of  a  short  term  bonus  if  and  to  the  extent  that  the  agreed  short  term  annual  targets,  as  determined  by  the 
Remuneration and Nomination Committee, are met. 

Robert Grant 

Robert (Bob) Grant’s contract specifies his eligibility to be invited to participate in the LTIP. 

Brett Gallagher  

In addition to his directors fees of $111,725, Brett Gallagher has received a Higher Responsibilities allowance of $287,496 
for the period in which he holds the position of Executive Director.  
As a member of the Board, Brett is not eligible to accrue entitlements such as annual leave, sick leave and long service leave 
and during planned absences the higher responsibilities allowance referred above does not apply.   
Furthermore, Brett is ineligible to participate in either the STIP or LTIP schemes.  

Graeme Sumner 

Graeme Sumner resigned from his position as Managing Director on 8 April 2013 and took no part in management of the 
Company  from  that  date.  Graeme’s  contract  stipulates  a  six  months’  notice  period  post  his  resignation  date.  The  Board 
agreed a waiver of this notice period and Graeme’s employment with the Company ceased on 1 July 2013. Graeme’s LTIP 
eligibility  expires  on  the  date  of  his  resignation  and  the  forfeiture  of  Graeme’s  LTIP  has  been  taken  into  account  in  these 
financial statements.  

Share-based payments granted as compensation 
Executive Option Plan 
In previous years, the Group operated an option-based scheme for its executives and senior employees. 
During the financial year, the following arrangements remained in existence: 

Option Series 
Series 18 

Grant date 
23 October 2007 

Expiry date 
1 March 2013 

Grant date fair value 
0.1423 

Vesting date 
Vested 23 October 2007  

During  the  year,  no  options  were  granted  to  or  exercised  by  Directors  and  key  management  personnel  as  part  of  their 
remuneration. All options issued under the Executive Option Plan have now expired.  

Long Term Incentive Plan (“LTIP”) 

The  Group  operates  a  LTIP  whereby  employees  in  senior  management  roles  are  granted  performance  rights  subject  to 
service and performance criteria.  As at balance date, the following LTIP arrangements were in existence: 

LTIP Series 

Number 

Grant date 

FY11 tranche 1 

711,222 

18 February 2011 

FY11 tranche (R. Grant) 1,3 

313,480 

18 February 2011 

FY12 tranche 2 

FY13 tranche 4 

1,866,347 

25 November 2011 

3,018,425 

30 November 2012 

Grant date weighted average 
fair value 

Vesting date 

Relative TSR hurdle - $0.720 
EPS hurdle - $0.750 
Relative TSR hurdle - $0.315 
EPS hurdle - $0.315 
Relative TSR hurdle - $0.160 
EPS hurdle - $0.250 
Relative TSR hurdle - $0.190 
EPS hurdle - $0.290 

30 June 2013 

30 June 2013 

30 June 2014 

30 June 2015 

1. The performance period for the FY11 tranche of LTIP performance rights commenced 1 July 2010.   

2. The performance period for the FY12 tranche of LTIP performance rights commenced 1 July 2011. 

3. Although the grant date for Bob Grant’s performance rights was 18 February 2011, the issue of these rights was not approved until the Company’s Annual 
General Meeting on 26 October 2011. 

4. The performance period for the FY12 tranche of LTIP performance rights commenced 1 July 2012. 

25 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Remuneration outcomes 

The FY11 Tranche LTIP vested during the current financial year (vesting date: 30 June 2013).  The table below details the 
vesting  of the performance  rights  under  this  tranche.    The achievement  of  the  EPS  and TSR  targets are measured  each 
year and performance rights can vest if the targets are met in any individual year.  Performance is also measured over the 3 
year period: 

FY11 Tranche 

EPS growth hurdle (base 3.85 cps) 

Relative TSR hurdle 

Service Stream Limited 
Directors’ report 

Year 1 

Year 2 

Year 3 

Year 1-3 

Measure 

Achievement 

Measure 

Achievement 

50.8% 

13.8% 

-648.2% 

-194.5% 

Yes 

Yes 

No 

No 

1st Quartile 

4th Quartile 

TBA 

TBA 

Yes 

No 

TBA1 

TBA1 

1. TSR hurdle not expected to be achieved however the measurement of the TSR will not be completed until after the release of FY13 results.  

On vesting, each right converts to one ordinary share in Service Stream Limited. 

The following table outlines the performance rights issued under the LTIP to Directors and key management personnel in 
the current financial year: 

Name 

G Sumner 1 
R Grant 2 
D Hill 
S Ellich 3 
C Orr 4 
L Mackender 

Number of rights granted 
during the year 

Number of rights vested 
during the year 

Number of rights lapsed 
during the year 

1,124,796 
522,297 
173,868 
250,154 
205,458 
164,438 

- 
313,480 
43,894 
149,882 
128,135 
41,003 

2,685,339 
313,480 
43,894 
605,660 
128,135 
41,003 

1. G Sumner held the position of Managing Director until 8 April 2013. Due to G Sumner’s cessation of employment his performance rights were forfeited. 

2. R Grant is an Alternate Director for G Sumner (until 8 April 2013) and for B Gallagher (since 8 April 2013).  

3. S Ellich held the position of Executive General Manager – Fixed Communications until 28 May 2013. Due to S Ellich’s cessation of employment all non-

vested performance rights were forfeited. 

4. C Orr was appointed Executive General Manager – Fixed Communications on 28 May 2013.  

For each cash bonus and grant of performance rights included in the tables on pages 23-26, the percentage of the available 
bonus or grant that was paid, or that vested, in the financial year, and the percentage that was forfeited because either the 
service or performance criteria was not met, are set out below: 

Name 

STIP 

LTIP 

Awarded  
% 

Forfeited  
% 

Year granted 

Vested  

Forfeited  

Financial years 
in which rights 
vests 

G Sumner 

R Grant 

D Hill 

S Ellich 

C Orr 

L Mackender 

0% 

0% 

0% 

0% 

0% 

0% 

100% 

100% 

100% 

100% 

100% 

100% 

2013 
2012 
2013 
2012 
2011 
2013 
2012 
2011 
2013 
2012 
2011 
2013 
2012 
2011 
2013 
2012 
2011 

0.0% 
0.0% 
0.0% 
0.0% 
50.0% 
0.0% 
0.0% 
50.0% 
0.0% 
0.0% 
50.0% 
0.0% 
0.0% 
50.0% 
0.0% 
0.0% 
50.0% 

100.0% 
100.0% 
0.0% 
0.0% 
50.0% 
0.0% 
0.0% 
50.0% 
100.0% 
100.0% 
50.0% 
0.0% 
0.0% 
50.0% 
0.0% 
0.0% 
50.0% 

2015 
2014 
2015 
2014 
2013 
2015 
2014 
2013 
2015 
2014 
2013 
2015 
2014 
2013 
2015 
2014 
2013 

26 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The Directors’ report is signed in accordance with a resolution of the Directors made pursuant to s.298(2) of the 
Corporations Act 2001. 

Service Stream Limited 
Directors’ report 

On behalf of the Directors 

P Dempsey 
Chairman 
Melbourne, 30 August 2013 

B Gallagher  
Executive Director  

Melbourne, 30 August 2013

27 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Auditor’s Independence Declaration

As lead auditor for the audit of Service Stream Limited for the year ended 30 June 2013, I declare that
to the best of my knowledge and belief, there have been:

a)

no contraventions of the auditor independence requirements of the Corporations Act 2001 in
relation to the audit; and

b)

no contraventions of any applicable code of professional conduct in relation to the audit.

This declaration is in respect of Service Stream Limited and the entities it controlled during the period.

Andrew Cronin
Partner
PricewaterhouseCoopers

Melbourne
30 August 2013

PricewaterhouseCoopers, ABN 52 780 433 757
Freshwater Place, 2 Southbank Boulevard, SOUTHBANK VIC 3006, GPO Box 1331, MELBOURNE VIC 3001
T: 61 3 8603 1000, F: 61 3 8603 1999, www.pwc.com.au

Liability limited by a scheme approved under Professional Standards Legislation.

Independent auditor’s report to the members of Service
Stream Limited

Report on the financial report
We have audited the accompanying financial report of Service Stream Limited (the company), which
comprises the balance sheet as at 30 June 2013, the statement of comprehensive income, statement of
changes in equity and statement of cash flows for the year ended on that date, a summary of significant
accounting policies, other explanatory notes and the directors’ declaration for the Service Stream
Limited Group (the consolidated entity). The consolidated entity comprises the company and the
entities it controlled at year's end or from time to time during the financial year.

Directors’ responsibility for the financial report
The directors of the company are responsible for the preparation of the financial report that gives a
true and fair view in accordance with Australian Accounting Standards and the Corporations Act 2001
and for such internal control as the directors determine is necessary to enable the preparation of the
financial report that is free from material misstatement, whether due to fraud or error. In Note 2.1, the
directors also state, in accordance with Accounting Standard AASB 101 Presentation of Financial
Statements, that the financial statements comply with International Financial Reporting Standards.

Auditor’s responsibility
Our responsibility is to express an opinion on the financial report based on our audit. We conducted
our audit in accordance with Australian Auditing Standards. Those standards require that we comply
with relevant ethical requirements relating to audit engagements and plan and perform the audit to
obtain reasonable assurance whether the financial report is free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures
in the financial report. The procedures selected depend on the auditor’s judgement, including the
assessment of the risks of material misstatement of the financial report, whether due to fraud or error.
In making those risk assessments, the auditor considers internal control relevant to the consolidated
entity’s preparation and fair presentation of the financial report in order to design audit procedures
that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the
effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of
accounting policies used and the reasonableness of accounting estimates made by the directors, as well
as evaluating the overall presentation of the financial report.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for
our audit opinion.

Independence
In conducting our audit, we have complied with the independence requirements of the Corporations
Act 2001.

PricewaterhouseCoopers, ABN 52 780 433 757
Freshwater Place, 2 Southbank Boulevard, SOUTHBANK VIC 3006, GPO Box 1331, MELBOURNE VIC 3001
T: 61 3 8603 1000, F: 61 3 8603 1999, www.pwc.com.au

Liability limited by a scheme approved under Professional Standards Legislation.

Auditor’s opinion
In our opinion:

(a)

the financial report of Service Stream Limited is in accordance with the Corporations Act
2001, including:

(i)

(ii)

giving a true and fair view of the consolidated entity’s financial position as at 30 June
2013 and of its performance for the year ended on that date; and

complying with Australian Accounting Standards (including the Australian
Accounting Interpretations) and the Corporations Regulations 2001; and

(b)

the financial report and notes also comply with International Financial Reporting Standards
as disclosed in Note 2.1.

Report on the Remuneration Report
We have audited the remuneration report included in pages 19 to 26 of the directors’ report for the
year ended 30 June 2013. The directors of the company are responsible for the preparation and
presentation of the remuneration report in accordance with section 300A of the Corporations Act
2001. Our responsibility is to express an opinion on the remuneration report, based on our audit
conducted in accordance with Australian Auditing Standards.

Auditor’s opinion
In our opinion, the remuneration report of Service Stream Limited for the year ended 30 June 2013,
complies with section 300A of the Corporations Act 2001.

PricewaterhouseCoopers

Andrew Cronin
Partner

Melbourne
30 August 2013

Service Stream Limited 
Directors’ declaration 

Directors’ declaration 

In the directors’ opinion: 

(a) 

the financial statements and notes thereto are in accordance with the Corporations Act 2001, including:  

i. 

ii. 

complying  with  Accounting  Standards,  the  Corporations  Regulations  2001  and  other  mandatory 
professional reporting requirements, and 

giving  a  true  and  fair  view  of  the  consolidated  entity’s  financial  position  as  at  30  June  2013  and  of  its 
performance for the financial year ended on that date, and 

(b) 

(c) 

there are reasonable grounds to believe that the company will be able to pay its debts as and when they 
become due and payable; 
at the date of this declaration, there are reasonable grounds to believe that the members of the extended 
closed group identified in note 31 will be able to meet any obligations or liabilities to which they are, or may 
become, subject by virtue of the deed of cross guarantee described in note 31. 

Note 2 confirms that the financial statements also comply with International Financial Reporting Standards as issued 
by the International Accounting Standards Board. 

The directors have been given the declarations by the chief executive officer and chief financial officer required by 
section 295A of the Corporations Act 2001. 

This declaration is made in accordance with a resolution of the directors. 

P Dempsey 
Chairman 

Melbourne, 30 August 2013 

B Gallagher  
Executive Director 

Melbourne, 30 August 2013 

31 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Consolidated statement of comprehensive income 

Consolidated statement of comprehensive income 
for the financial year ended 30 June 2013 

Revenue from continuing operations 
Revenue from the rendering of services 
Other income 

Expenses 
Employee salaries and benefits 
Subcontractor fees 
Site and construction costs 
Raw materials and consumables used 
Consulting and temporary staff fees 
Company administration and insurance expenses 
Occupancy expenses 
Technology and communication services 
Motor vehicle expenses 
Other expenses 
Loss on onerous contracts 
Write back of currency translation differences 
Impairment losses of investment in associate 
Share of losses of investment in associate 
Depreciation and amortisation 
Goodwill impairment 
Interest expense and other finance costs 

(Loss) / profit before tax 
Income tax benefit / (expense) 

(Loss) / profit for the year 

Other comprehensive income 
Items that may be reclassified to profit or loss 
Exchange differences on translating foreign investment 
Cash flow hedges 

Total comprehensive income for the year 

Note 

5 
6 

12 
12 
8.1 
16 
7 

9 

25 
21 

2013 
$’000 

2012 
$’000 

526,600 
(7) 

592,190 
26 

526,593 

592,216 

(163,222) 
(153,083) 
(91,752) 
(57,980) 
(12,065) 
(11,305) 
(10,702) 
(7,852) 
(10,768) 
(6,167) 
(12,824) 
(576) 
- 
(48) 
(8,345) 
(89,800) 
(3,685) 

(113,581) 
6,527 

(148,991) 
(227,778) 
(77,635) 
(45,312) 
(11,334) 
(11,536) 
(9,135) 
(8,964) 
(8,158) 
(3,535) 
- 
- 
(700) 
(36) 
(7,486) 
- 
(4,973) 

26,643 
(7,927) 

(107,054) 

18,716 

576 
(203) 

(114) 
- 

(106,681) 

18,602 

(Loss) / profit attributable to the equity holders of the parent  

(107,054) 

18,716 

Total comprehensive income attributable to equity holders of the parent 

(106,681) 

18,602 

Earnings per share 
Basic (cents per share) 
Diluted (cents per share) 

27 
27 

(37.77) 
(37.77) 

6.60 
6.54 

Notes to the financial statements are included on pages 36 to 87.

32 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Consolidated balance sheet 

Consolidated balance sheet as at 30 June 2013 

Note 

2013 
$’000 

2012 
$’000 

Assets 

Current assets 
Cash and cash equivalents 
Trade and other receivables 
Inventories 
Accrued revenue 
Other 

Assets classified as held for sale 
Total current assets 

Non-current assets 
Property, plant and equipment 
Deferred tax assets 
Intangible assets 
Total non-current assets 

Total assets  

Liabilities 

Current liabilities 
Trade and other payables 
Borrowings 
Current tax liabilities 
Provisions 
Other 
Total current liabilities 

Non-current liabilities 
Trade and other payables 
Borrowings 
Provisions 
Deferred tax liability 
Other 
Derivatives 
Total non-current liabilities 

Total liabilities 

Net assets 

Equity 

Capital and reserves 
Issued Capital 
Reserves 
Retained earnings / (accumulated losses) 

Total equity 

Notes to the financial statements are included on pages 36 to 87. 

33.1 
11 

14 
17 

10 

15 
9.3  
16 

19 
20 
9.2  
22 
23 

19 
20 
22 
9.3  
23 
21 

24 
25 
26 

13,398 
61,888 
17,545 
88,338 
5,170 
186,339 
- 
186,339 

15,291 
- 
123,869 
139,160 

20,916 
63,943 
12,096 
97,831 
2,374 
197,160 
330 
197,490 

10,052 
6,177 
211,677 
227,906 

325,499 

425,396 

69,518 
65,414 
- 
10,483 
1,339 
146,754 

9,500 
- 
2,731 
4,177 
4,094 
203 
20,705 

81,095 
988 
4,891 
11,332 
- 
98,306 

- 
53,780 
2,643 
- 
- 
- 
56,423 

167,459 

154,729 

158,040 

270,667 

228,416 
2,527 
(72,903) 

228,416 
2,372 
39,879 

158,040 

270,667 

33 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Consolidated statement of changes in equity 

Consolidated statement of changes in equity 
for the financial year ended 30 June 2013 

Note 

Share 
capital 

Employee 
equity-
settled 
benefits 
reserve 

Hedging 
reserve 

Foreign 
currency 
translation 
reserve 

Retained 
earnings / 
(accumulat
ed losses) 

Total 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

- 

- 
- 

- 

- 
- 

- 

- 
- 

(522) 

23,997 

254,133 

- 
(114) 

18,716 
- 

18,716 
(114) 

(114) 

18,716 

18,602 

- 
- 

- 
(2,834) 

766 
(2,834) 

(636) 

39,879 

270,667 

- 
636 

(107,054) 
(60) 

(107,054) 
576 

(203) 

(203) 

- 

- 

(203) 

636 

(107,114) 

(106,681) 

Balance at 1 July 2011 

228,416 

2,242 

Profit for the period 
Other comprehensive income 

Total comprehensive income for the 
year 

Equity settled share based payment 
Dividends paid 

28 

- 
- 

- 

- 

- 
- 

- 

766 
- 

Balance at 30 June 2012 

228,416 

3,008 

Loss for the period 
Write back of currency translation reserve 
on sale of investment  
Other comprehensive income 

Total comprehensive income for the 
year 

Equity settled share based payment 
Dividends paid 

28 

- 
- 

- 

- 

- 
- 

- 
- 

- 

- 

(278) 
- 

- 
- 

Balance at 30 June 2013 

228,416 

2,730 

(203) 

Notes to the financial statements are included on pages 36 to 87.  

- 
- 

- 

- 
(5,668) 

(278) 
(5,668) 

(72,903) 

158,040 

34 

 
 
 
 
 
 
 
                    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated statement of cash flows  
for the financial year ended 30 June 2013 

Service Stream Limited 
Consolidated statement of cash flows 

Cash flows from operating activities 
Receipts from customers (including GST) 
Payments to suppliers and employees (including GST) 

Cash generated from / (used in) operations before interest and tax 
Interest received 
Interest paid 
Income taxes paid / (refunded) 

Note 

2013 
$’000 

2012 
$’000 

598,987 
(605,531) 

663,595 
(636,030) 

(6,544) 
1,394 
(3,655) 
11,991 

27,565 
382 
(3,989) 
(7,998) 

Net cash provided by operating activities 

33.2 

3,186 

15,960 

Cash flows from investing activities 
Payments for plant and equipment 
Proceeds from sale of plant and equipment 
Payment for intangible assets 
Proceeds from sale of investment 

Net cash used in investing activities 

Cash flows from financing activities 
Proceeds from borrowings 
Repayment of borrowings 
Dividends paid 

Net cash provided by financing activities 

(10,821) 
175 
(5,317) 
282 

(5,216) 
144 
(3,755) 
- 

(15,681) 

(8,827) 

42,327 
(36,652) 
(5,668) 

15,336 
(7,890) 
(2,834) 

7 

4,612 

Net (decrease) / increase in cash and cash equivalents 

(12,488) 

11,745 

Cash and cash equivalents at the beginning of the financial year 

20,916 

9,171 

Cash and cash equivalents at the end of the financial year 

33.1 

8,428 

20,916 

Notes to the financial statements are included on pages 36 to 87. 

35 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

Notes to the financial statements  
for the financial year ended 30 June 2013 

1. 

General information 
Service  Stream  Limited  (“the  Company”)  is  a  limited  company  incorporated  in  Australia  and  listed  on  the 
Australian Securities Exchange (ASX: SSM).  

Service Stream Limited’s registered office and its principal place of business are as follows: 

Level 4, 357 Collins Street 
Melbourne, Victoria 3000 

The principal activities of the Company and its subsidiaries (“the Group”) are described in note 4.  

2. 

Significant accounting policies 

The  principal  accounting  policies  adopted  in  the  preparation  of  these  consolidated  financial  statements  are 
set  out  below.  These  policies  have  been  consistently  applied  to  all  the  years  presented,  unless  otherwise 
stated. The financial statements are for the consolidated entity consisting of Service Stream Limited and its 
subsidiaries. 

2.1 

Basis of preparation 

These  general  purpose  financial  statements  have  been  prepared  in  accordance  with  Australian  Accounting 
Standards and Interpretations issued by the Australian Accounting Standards Board and the  Corporations Act 
2001. Service Stream Limited is a for-profit entity for the purpose of preparing the financial statements. 

The financial statements were authorised for issue by the Directors on 30 August 2013. 

Compliance with IFRS 

The  consolidated  financial  statements  of  the  Group  also  comply  with  International  Financial  Reporting 
Standards (IFRS) as issued by the International Accounting Standards Board (IASB).  

New and amended standards adopted by the Group 

None of the new standards and amendments to standards that are mandatory for the first time for the financial 
year beginning 1 July 2012 affected any of the amounts recognised in the current period or any prior period and 
are  not  likely  to  affect  future  periods.  However,  amendments  made  to  AASB  101  Presentation  of  Financial 
Statements  effective  1  July  2012  now  require  the  statement  of  comprehensive  income  to  show  the  items  of 
comprehensive income grouped into those that are not permitted to be reclassified to profit or loss in a future 
period and those that may have to be reclassified if certain conditions are met. 

Early adoption of standards 

The Group have not elected to early adopt the Standards and Interpretations issued but not yet effective. Refer 
to note 2.31. 

Historical cost convention 

The consolidated financial statements have been prepared on the basis of historical cost, except for certain non-
current  assets  that  are  measured  at  revalued  amounts  or  fair  values,  as  explained  in  the  accounting  policies 
below. Historical cost is generally based on the fair values of the consideration given in exchange for assets. All 
amounts are presented in Australian dollars, unless otherwise noted.  

Critical accounting estimates 

The preparation of financial statements requires the use of certain critical accounting estimates. It also requires 
management  to  exercise  its  judgement  in  the  process  of  applying  the  group’s  accounting  policies.  The  areas 
involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant 
to the financial statements, are disclosed in note 3. 

The  following  significant  accounting  policies  have  been  adopted  in  the  preparation  and  presentation  of  the 
annual financial report: 

36 

 
 
 
 
 
 
 
 
 
 
 
2. 

Significant accounting policies (continued) 

2.2 

Going concern  

Service Stream Limited 
Notes to the financial statements 

The Group breached a number of covenants under its banking facilities at 31 March 2013 and 30 June 2013 
as a consequence of the impact of the business’ operating performance on its 12 month rolling EBITDA and 
EBIT metrics and the impairment charge relating to Fixed Communications’ goodwill. 

Since balance date, the Group has received credit approved term sheets from its financiers, Australia & New 
Zealand Banking Group Ltd and Westpac Banking Corporation for the renewal of its banking facilities out to 
31 August 2014.  The facilities being offered under the credit approved term sheets include a cash advance 
facility with an initial limit of $60 million, an overdraft facility of $5 million and a bank guarantee facility of $37 
million.    In  addition  to  the  payment  of  an  establishment  fee,  the  revised  facilities  will  attract  line  fees  and 
margins that will result in an increase in costs of between 200 and 250 bps compared to FY13.  The credit 
approved term sheets define a number of conditions precedent and conditions subsequent. 

The Board is confident the conditions precedent and subsequent will be satisfied.  The Board also considered 
the  terms  of  the  offer  to  be  commercially  acceptable  and  proposes  to  accept  the  offer  and  to  proceed  to 
documentation.   

The revised banking facilities will require the business to operate within reduced facility limits and to commit 
to the repayment of a total of $13 million from the cash advance facility over the course of FY14.   

Under the terms of the offer, the breaches of covenants at 31 March 2013 and 30 June 2013 will be waived 
by the financiers upon execution of the final lending documentation.  In addition, several of the former facility 
covenants are suspended, amended or replaced with more relevant measures.  The former earnings-based 
covenants  have  been  suspended  and  replaced  with  a  covenant  relating  to  performance  against  budgeted 
EBITDA.  The asset-based covenants of Shareholder Funds and Net Tangible Assets will be reset in line with 
the actual metrics as at 30 June 2013.  

Management  and  the  Board  have  reviewed  the  Group’s  cashflow  forecasts  in  the  context  of  the  Group’s 
obligations  under  the  revised  facilities,  and  are  of  the  view  that  there  are  reasonable  grounds  on  which  to 
conclude that the Group can continue to operate as a going concern.   

Accordingly, the consolidated financial statements have been prepared on a going concern basis in the belief 
that  the  Company  will  realise  its  assets  and  settle  its  liabilities  and  commitments  in  the  normal  course  of 
business. 

2.3 

Basis of consolidation 

Subsidiaries 

The  consolidated  financial  statements  incorporate  the  financial  statements  of  the  Company  and  entities 
controlled by the Company (its subsidiaries).  

Subsidiaries are all entities (including special purpose entities) over which the group has the power to govern 
the financial and operating policies, generally accompanying a shareholding of more than one-half of the voting 
rights.  The  existence  and  effect  of  potential  voting  rights  that  are  currently  exercisable  or  convertible  are 
considered when assessing whether the group controls another entity. 

Subsidiaries  are  fully  consolidated  from  the  date  on  which  control  is  transferred  to  the  group.  They  are  de-
consolidated from the date that control ceases.  

Intercompany  transactions,  balances  and  unrealised  gains  on  transactions  between  group  companies  are 
eliminated. Unrealised losses are also eliminated unless the transaction provides evidence of the impairment of 
the  asset  transferred.  Accounting  policies  of  subsidiaries  have  been  changed  where  necessary  to  ensure 
consistency with the policies adopted by the Group. 

Joint ventures 

The  proportionate  interests  in  the  assets,  liabilities  and  expenses  of  a  joint  venture  operation  have  been 
incorporated in the financial statements under the appropriate headings. Details of the joint venture are set out 
in note 13. 

37 

 
 
 
 
 
 
 
 
  
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.4 

Goodwill  

Goodwill acquired in a business combination is initially measured at its cost, being the excess of the cost of the 
business  combination  over  the  Group’s  interest  in  the  net  fair  value  of  the  identifiable  assets,  liabilities  and 
contingent liabilities recognised at the date of the acquisition. Goodwill is subsequently measured at its cost less 
any impairment losses. 

For  the  purpose  of  impairment  testing,  goodwill  is  allocated  to  each  of  the  Group’s  cash-generating  units,  or 
groups  of  cash-generating  units,  expected  to  benefit  from  the  synergies  of  the  business  combination.Cash-
generating  units  or  groups  of  cash-generating  units  to  which  goodwill  has  been  allocated  are  tested  for 
impairment annually, or more frequently if events or changes in circumstances indicate that goodwill might be 
impaired. If the recoverable amount of the cash-generating unit (or group of cash-generating units) is less than 
the  carrying  amount  of  the  cash-generating  unit  (or  groups  of  cash-generating  units),  the  impairment  loss  is 
allocated first to reduce the carrying amount of any goodwill allocated to the cash generating units and then pro-
rata on the basis of the carrying amount of each asset in the cash-generating unit (or groups of cash generating 
units).  An  impairment  loss  recognised  for  goodwill  is  recognised  immediately  in  the  profit  or  loss  and  is  not 
reversed in a subsequent accounting period.  

On  disposal  of  the  relevant  cash-generating  unit,  the  attributable  amount  of  goodwill  is  included  in  the 
determination of the profit or loss on disposal. 

2.5 

Segment reporting 

Operating segments are reported in a manner consistent with the internal reporting provided to the chief operating 
decision  maker.  The  chief  operating  decision  maker  is  responsible  for  allocating  resources  and  assessing 
performance of the operating segments. Details of the Group’s segment reporting is set out in note 4. 

2.6 

Investments in associates 

An associate is an entity over which the Group has significant influence and one that is neither a subsidiary nor an 
interest  in  a  joint  venture.  Significant  influence  is  the  power  to  participate  in  the  financial  and  operating  policy 
decisions of the investee but is not control or joint control over those policies. 

The results and assets and liabilities of associates are incorporated in these financial statements using the equity 
method of accounting, except when the investment is classified as held for sale, in which case it is accounted for 
in  accordance  with  AASB  5  Non-current  Assets  Held  for  Sale  and  Discontinued  Operations.    Under  the  equity 
method,  investments  in  associates  are  carried  in  the  consolidated  statement  of  financial  position  at  cost  as 
adjusted for post-acquisition changes in the Group’s share of the net assets of the associate, less any impairment 
in the value of individual investments. 

2.7 

Non-current assets held for sale 

Non-current assets and disposal groups are classified as held for sale if their carrying amount will be recovered 
principally through a sale transaction rather than through continuing use. This condition is only satisfied when 
the sale is highly probable and the non-current asset (or disposal group) is available for immediate sale in its 
present  condition.  Management  must  be  committed  to  the  sale,  which  should  be  expected  to  qualify  for 
recognition as a completed sale within one year from the date of classification. 

When  the  Group  is  committed  to  a  sale  plan  involving  loss  of  control  of  a  subsidiary,  all  of  the  assets  and 
liabilities of that subsidiary are classified as held for sale when the criteria described above are met, regardless 
of whether the Group will retain a non-controlling interest in its former subsidiary after the sale. 

Non-current assets (and disposal groups) classified as held for sale are measured at the lower of their previous 
carrying amount and fair value less costs to sell. 

2.8 

Investment in joint venture 

A  joint  venture  is  a  contractual  arrangement  whereby  the  Group  and  other  parties  undertake  an  economic 
activity that is subject to joint control (i.e. when the strategic financial and operating policy decisions relating to 
the activities of the joint venture require the unanimous consent of the parties sharing control). 

The proportionate interest in the assets, liabilities, revenue and expenses of the joint venture activity have been 
incorporated in the financial statements under the appropriate headings. Details of the joint venture are set out 
in note 13. 

38 

 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.9 

Revenue recognition 

Revenue  is  measured  at  the  fair  value  of  the  consideration  received  or  receivable.  Amounts  disclosed  as 
revenue are net of returns, trade allowances, rebates and amounts collected on behalf of third parties.  

The group recognises revenue when the amount of revenue can be reliably measured, it is probable that future 
economic benefits will flow to the entity and specific criteria have been met for each of the group’s activities as 
described  below.  The  group  bases  its  estimates  on  historical  results,  taking  into  consideration  the  type  of 
customer, the type of transaction and the specifics of each arrangement. 

Revenue is recognised for the major business activities as follows: 

Rendering of services 

Revenue from a contract to provide services is recognised when probable and measurable, as labour hours or 
contracted services are delivered.  

Revenue  from  construction  contracts  is  recognised  in  accordance  with  the  accounting  policy  set  out  in  note 
2.10. 

Dividend and interest revenue 

Dividend  revenue  from  investments  is  recognised  when  the  Group’s  right  to  receive  payment  has  been 
established  (provided  that  it  is  probable  that  the  economic  benefits  will  flow  to  the  Group  and  the  amount  of 
revenue can be measured reliably). 

Interest  revenue  is  recognised  when  it  is  probable  that  the  economic  benefits  will  flow  to  the  Group  and  the 
amount of revenue can be measured reliably. Interest revenue is accrued on a time basis, by reference to the 
principal  outstanding  and  at  the  effective  interest  rate  applicable,  which  is  the  rate  that  exactly  discounts 
estimated future cash receipts through the expected life of the financial asset to that asset’s net carrying amount 
on initial recognition. 

2.10  Construction contracts 

Where the outcome of a construction contract can be estimated reliably, revenue and costs are recognised by 
reference to the stage of completion of the contract activity at the end of the reporting period. This is normally 
measured  according  to  the  proportion  of  contract  costs  incurred  for  work  performed  to  date  relative  to  the 
estimated total contract costs, except where this would not be representative of the stage of completion. Where 
this  is  the  case,  stage  of  completion  is  measured  on  a  time  basis.  Variations  in  contract  work,  claims  and 
incentive  payments  are  included  to  the  extent  that  the  amount  can  be  measured  reliably  and  its  receipt  is 
considered probable. 

Where the outcome of a construction contract cannot be estimated reliably, contract revenue is recognised to 
the extent that it is probable that contract costs incurred will be recoverable. Contract costs are recognised as 
expenses in the period in which they are incurred. 

When it is probable that total contract costs will exceed total contract revenue, the expected loss is recognised 
as an expense immediately. 

Where contract costs incurred to date plus recognised profits less recognised losses exceed progress billings, 
the  surplus  is  shown  as  amounts due  from customers for contract  work  within accrued  income.  For  contracts 
where progress billings exceed contract costs incurred to date plus recognised profits less recognised losses, 
the  surplus  is  shown  as  the  amounts  due  to  customers  for contract  work  within income  in  advance.  Amounts 
received before the related work is performed are included in the consolidated statement of financial position, as 
a  liability,  as  income  in  advance.  Amounts  billed  for  work  performed  but  not  yet  paid  by  the  customer  are 
included in the consolidated statement of financial position under trade and other receivables. 

2.11  Leases 

Leases are classified as finance leases whenever the terms of the lease substantially transfer all the risks and 
rewards of ownership to the lessee. All other leases are classified as operating leases. 

Finance  leases  are capitalised  at  the  lease’s  inception  at  the  fair  value  of  the  leased  property  or,  if  lower,  the 
present value of the minimum lease payments. The corresponding rental obligations, net of finance charges, are 
included in other short-term and long-term payables. 

39 

 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.11  Leases (continued) 

Lease  payments  are  apportioned  between  finance  expenses  and  reduction  of  the  lease  obligation  so  as  to 
achieve  a  constant  rate  of  interest  on  the  remaining  balance  of  the  liability.  Finance  expenses  are  recognised 
immediately  in  profit  or  loss,  unless  they  are  directly  attributable  to  qualifying  assets,  in  which  case  they  are 
capitalised in accordance with the Group’s general policy on borrowing costs. 

Operating  lease  payments  are  recognised  as  an  expense  on  a  straight-line  basis  over  the  lease  term,  except 
where another systematic basis is more representative of the time pattern in which economic benefits from the 
leased asset are consumed. Contingent rentals arising under operating leases are recognised as an expense in 
the period in which they are incurred. 

In the event that lease incentives are received to enter into operating leases, such incentives are recognised as 
a liability. The aggregate benefits of incentives are recognised as a reduction of rental expense on a straight-line 
basis,  except  where  another  systematic  basis  is  more  representative  of  the  time  pattern  in  which  economic 
benefits from the leased asset are consumed. 

2.12  Foreign currencies 

The individual financial statements of each Group entity are presented in the currency of the primary economic 
environment in which the entity operates (its functional currency). For the purpose of the consolidated financial 
statements, the results and financial position of each entity are expressed in Australian dollars (‘$’), which is 
the functional currency of the Group and the currency used for the presentation of the consolidated financial 
statements. 

In preparing the financial statements of the individual entities, transactions in other currencies other than the 
entity’s functional currency (foreign currencies) are recognised at the rates of exchange prevailing at the dates 
of the transactions. At the end of each reporting period, monetary items denominated in foreign currencies are 
re-translated at the rates prevailing at that date. Non-monetary items carried at fair value that are denominated 
in foreign currencies are re-translated at the rates prevailing at the date when the fair value was determined. 
Non-monetary items that are measured in terms of historical cost in a foreign currency are not re-translated. 

Exchange  differences  are  recognised  in  profit  or  loss  in  the  period  in  which  they  arise  except  for  exchange 
differences on monetary items receivable from or payable to a foreign operation for which settlement is neither 
planned  or  likely  to  occur  (therefore  forming  part  of  the  net  investment  in  a  foreign  operation).    These 
differences are recognised initially in other comprehensive income and reclassified from equity to profit or loss 
on disposal or partial disposal of the net investment. 

For  the  purpose  of  presenting  consolidated  financial  statements,  the  assets  and  liabilities  of  the  Group’s 
foreign  operations  are  expressed  in  Australian  dollars  using  exchange  rates  prevailing  at  the  end  of  the 
reporting  period.  Income  and  expense  items  are  translated  at  the  average  exchange  rates  for  the  period, 
unless exchange rates fluctuated significantly during that period, in which case the exchange rates at the dates 
of  the  transactions  are  used.  Exchange  differences  arising,  if  any,  are  recognised  in  other  comprehensive 
income and accumulated in equity (attributed to non-controlling interests as appropriate). 

2.13  Employee benefits 

A liability is recognised for benefits accruing to employees in respect of wages and salaries, annual leave and 
long service leave when it is probable that settlement will be required and they are capable of being measured 
reliably. 

Liabilities recognised in respect of employee short-term benefits are measured at their nominal values using the 
remuneration rate expected to apply at the time of the settlement.  

Liabilities  recognised  in  respect  of  long-term  employee  benefits  are  measured  as  the  present  value  of  the 
estimated future cash outflows in respect of services provided by employees up to reporting date. 

Payments to defined contribution retirement benefit plans are recognised as an expense when employees have 
rendered service entitling them to the contributions. 

Termination benefits are payable when employment is terminated before the normal retirement date, or when an 
employee  accepts  voluntary  redundancy  in  exchange  for  these  benefits.  The  Group  recognises  termination 
benefits  when  it  is  demonstrably  committed  to  either  terminating  the  employment  of  current  employees 
according  to  a  detailed  formal  plan  without  possibility  of  withdrawal  or  to  providing  termination  benefits  as  a 
result of an offer made to encourage voluntary redundancy. Benefits falling due more than 12 months after the 
end of the reporting period are discounted to present value. 

40 

 
 
 
 
 
Significant accounting policies (continued) 

2. 
2.14  Share-based payments 

Executive Option Plan 

Service Stream Limited 
Notes to the financial statements 

In  the  past  employees  in  senior  management  roles  were  invited  to  participate  in  the  Executive  Option  Plan 
(“EOP”).  Equity instruments issued under the EOP were measured at fair value at the grant date. Fair value is 
measured  by  use  of  a  binomial  model.  The  expected  life  used  in  the  model  was  adjusted  based  on 
management’s  best  estimate,  for  the  effects  of  non-transferability,  exercise  restrictions,  and  behavioural 
considerations.  Details regarding the determination of the fair value of the EOP are set out in note 35. 

The fair value determined at the grant date of the equity instruments issued under the EOP are expensed on a 
straight-line basis over the vesting period, based on the Group’s estimate of shares that will eventually vest. 

Executive Option Plan (continued) 

At the end of each reporting period, the Group revises its estimate of the number of equity instruments expected 
to vest. The impact of the revision of the original estimates, if any, is recognised in profit or loss such that the 
cumulative  expense  reflects  the  revised  estimate,  with  a  corresponding  adjustment  to  the  equity-settled 
employee benefits reserve.  

No  expense  amount  has  been  recognised  in  profit  and  loss  for  the  year  ended  30  June  2013  (2012:  Nil)  in 
respect of the EOP. 

Long Term Incentive Plan 

Equity-settled share-based payments to employees under the Long Term Incentive Plan (“LTIP”) are measured at 
the  fair  value  of  the  equity  instrument  at  the  grant  date.  As  there  are  two  separate  hurdles,  being  relative  total 
shareholder return (“TSR”) and earnings per share (“EPS”), a fair value has been determined for each.  In respect 
of the TSR hurdle, fair value is measured using a Monte-Carlo simulation, whilst for the EPS hurdle, fair value is 
measured using a Binomial tree methodology.  Both valuation methodologies are underpinned by a ‘risk neutral’ 
probability  framework  with  lognormal  share  prices.    Details  regarding  the  determination  of  the  fair  value  of  the 
LTIP are set out in note 35. 

The  fair  value  determined  at  the  grant  date  of  the  LTIP  is  expensed  on  a  straight-line  basis  over  the  vesting 
period. However, in respect of the EPS portion, at the end of each reporting period the Group revises its estimate 
of the number of equity instruments expected to vest. The impact of the revision of the original estimates, if any, is 
recognised in profit or loss such that the cumulative expense reflects the revised estimate, with a corresponding 
adjustment  to  the  equity-settled  employee  benefits  reserve.  Whereas  the  fair  value  determined  for  TSR  at  the 
grant  date  expensed  on  a  straight-line  basis  with  no  adjustments,  other  than  to  take  into  account  the  impact  of 
participants who will not meet the service period criteria. 

An expense amount of (-$277,253) has been recognised in profit and loss for the year ended 30 June 2013 (2012: 
$765,732) in respect of the LTIP.  

2.15  Taxation 

Current tax 

The tax currently payable is based on taxable profit for the year. Taxable profit differs from profit as reported in 
the consolidated statement of comprehensive income because of items of income or expense that are taxable 
or deductible in other years and items that are never taxable or deductible. The Group’s liability for current tax is 
calculated using tax rates that have been enacted or substantively enacted by the end of the reporting period. 

Deferred tax 

Deferred  tax  is  recognised  on  temporary  differences  between  the carrying  amounts of assets and  liabilities  in 
the financial statements and the corresponding tax bases used in the computation of taxable profit. Deferred tax 
liabilities  are  generally  recognised  for  all  taxable  temporary  differences.  Deferred  tax  assets  are  generally 
recognised  for  all  deductible  temporary  differences  to  the  extent  that  it  is  probable  that  taxable  profits  will  be 
available  against  which  those  deductible  temporary  differences can  be  utilised.  Such  deferred  tax  assets  and 
liabilities are not recognised if the temporary difference arises from goodwill or from the initial recognition (other 
than  in  a  business  combination)  of  other  assets  and  liabilities  in  a  transaction  that  affects  neither  the  taxable 
profit nor the accounting profit. 

The carrying amount of deferred tax assets is reviewed at the end of each reporting period and reduced to the 
extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset 
to be recovered. 

41 

 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.15  Taxation (continued) 

Deferred tax (continued)  

Deferred tax assets and liabilities are measured at the tax rates that are expected to apply in the period in which 
the  liability  is  settled  or  the  asset  realised,  based  on  tax  rates  (and  tax  laws)  that  have  been  enacted  or 
substantively enacted by the end of the reporting period. The measurement of deferred tax liabilities and assets 
reflects the tax consequences that would follow from the manner in which the Group expects, at the end of the 
reporting period, to recover or settle the carrying amount of its assets and liabilities. 

Deferred tax assets and liabilities are offset when there is a legally enforceable right to set off current tax assets 
against current tax liabilities and when they relate to income taxes levied by the same taxation authority and the 
Group intends to settle its current tax assets and liabilities on a net basis. 

Current and deferred tax for the period  

Current and deferred tax are recognised as an expense or income in profit or loss, except when they relate to 
items that are recognised outside profit or loss (whether in other comprehensive income or directly in equity), in 
which case the tax is also recognised outside profit or loss, or where they arise from the initial accounting for a 
business combination. In the case of a business combination, the tax effect is included in the accounting for the 
business combination. 

Tax consolidation  

Refer to note 9.4. 

2.16  Plant and equipment 

Plant  and  equipment,  leasehold  improvements  and  motor  vehicles  are  stated  at  cost  less  accumulated 
depreciation  and  impairment.  Cost  includes  expenditure  that  is  directly  attributable  to  the  acquisition.  In  the 
event that settlement of all or part of the purchase consideration is deferred, cost is determined by discounting 
the amount payable to their present value as at the date of acquisition. 

Depreciation is calculated on a straight-line basis so as to write off the net costs or other revalued amount of 
each asset over its expected useful life to its estimated residual value. Depreciation methods, estimated useful 
lives  and  residual  values  are  reviewed  at  the  end  of  each  annual  accounting  period,  with  the  effect  of  any 
changes recognised on a prospective basis. 

Plant and equipment is de-recognised upon disposal or when no future economic benefits are expected to arise 
from the continued use of the asset. Any gain or loss arising on the disposal or retirement of an item of property, 
plant and equipment is determined as the difference between the sale proceeds and the carrying amount of the 
asset and is recognised in profit or loss. 

The following estimated useful lives are used in the calculation of depreciation: 

• 
• 
• 

Leasehold improvements 
Plant and equipment 
Motor vehicles 

2 - 10 years 
2 - 10 years 
3 – 7 years 

2.17 

Intangible assets 

Internally-generated intangible assets – research and development expenditure 

Expenditure  on  research  activities  is  recognised  as  an  expense  in  the  period  in  which  it  is  incurred.  An 
internally-generated  intangible  asset  arising  from  development  (or  from  the  development  phase  of  an  internal 
project) is recognised if, and only if, all of the following have been demonstrated:  

• 

• 

• 

• 

• 

the technical feasibility of completing the intangible asset so that it will be available for use or sale; 

the intention and ability to complete the intangible asset and use or sell it; 

how the intangible asset will generate probable future economic benefits; 

the availability of adequate technical, financial and other resources to complete the development and 
to use or sell the intangible asset; and  

the  ability  to  measure  reliably  the  expenditure  attributable  to  the  intangible  asset  during  its 
development. 

The amount initially recognised for internally-generated intangible assets is the sum of the expenditure incurred 
from  the  date  when  the  intangible  asset  first  meets  the  recognition  criteria  listed  above.  Where  no  internally-
generated intangible asset can be recognised, development expenditure is recognised in profit or loss in the  

42 

 
 
 
 
 
 
 
 
 
 
  
 
  
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.17 

Intangible assets (continued) 

Internally-generated intangible assets – research and development expenditure (continued) 

period in which it is incurred.  

Subsequent  to  initial  recognition,  internally-generated  intangible  assets  are  reported  at  cost  less  accumulated 
amortisation  and  accumulated  impairment  losses,  on  the  same  basis  as  intangible  assets  that  are  acquired 
separately. 

Intangible assets acquired separately 

Intangible assets with finite lives that are acquired separately are carried at cost less accumulated amortisation 
and  accumulated  impairment  losses.  Amortisation  is  recognised  on  a  straight-line  basis  over  their  estimated 
useful lives. The estimated useful life and amortisation method are reviewed at the end of each reporting period, 
with  the  effect  of  any  changes  in  estimate  being  accounted  for  on  a prospective  basis. Intangible  assets  with 
indefinite useful lives that are acquired separately are carried at cost less accumulated impairment losses. 

Software 

Software  is  carried  at  cost  less  accumulated  amortisation  and  accumulated  impairment.  Amortisation  is 
recognised  on  a  straight  line  basis  over  the  estimated  useful  life.    The  estimated  useful  life  and  amortisation 
method are reviewed at the end of each annual accounting period, with the effect of any changes in estimate 
being accounted for on a prospective basis. 

The estimated useful lives used in the calculation of amortisation range from between 2 and 5 years. 

De-recognition of intangible assets 

An intangible asset is derecognised on disposal, or when no future economic benefits are expected from use or 
disposal. Gains or losses arising from derecognition of an intangible asset, measured as the difference between 
the net disposal proceeds and the carrying amount of the asset are recognised in profit or loss when the asset is 
de-recognised. 

2.18 

Impairment of tangible and intangible assets excluding goodwill 

At the end of each reporting date, the Group reviews the carrying amounts of its tangible and intangible assets 
to  determine  whether  there  is  any  indication  that  those  assets  have  incurred  an  impairment  loss.  If  any  such 
indication  exists,  the  recoverable  amount  of  the  asset  is  estimated  in  order  to  determine  the  extent  of  the 
impairment loss (if any). Where it is not possible to estimate the recoverable amount of an individual asset, the 
Group  estimates  the  recoverable  amount  of  the  cash-generating  unit  to  which  the  asset  belongs.  Where  a 
reasonable and consistent basis of allocation can be identified, corporate assets are also allocated to individual 
cash-generating units, or otherwise they are allocated to the smallest group of cash-generating units for which a 
reasonable and consistent allocation basis can be identified.  

Intangible  assets  with  indefinite  useful  lives  and  intangible  assets  not  yet  available  for  use  are  tested  for 
impairment annually, and whenever there is an indication that the asset may be impaired. 

The recoverable amount is the higher of the fair value less costs to sell and value-in-use. In assessing value-in-
use, the estimated future cash flows are discounted to their present value using the pre-tax discount rate that 
reflects current market assessments of the time value of money and the risks specific to the asset for which the 
estimates of future cash flows have not been adjusted. 

If the recoverable amount of an asset (or cash-generating unit) is estimated to be less than its carrying amount, 
the carrying amount of the asset (or cash-generating unit) is reduced to its recoverable amount. An impairment 
loss  is  recognised  immediately  in  profit  or  loss  unless  the  relevant  asset  is  carried  at  a  revalued  amount,  in 
which case the impairment loss is treated as a revaluation decrease. 

Where an impairment loss subsequently reverses, the carrying amount of the asset (or cash-generating unit) is 
increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not 
exceed the carrying amount that would have been determined had no impairment loss been recognised for the 
asset  (or  cash-generating  unit)  in  prior  years.  A  reversal  of  an  impairment  loss  is  recognised  immediately  in 
profit  or  loss,  unless  the  relevant  asset  is  carried  at  a  revalued  amount,  in  which  case  the  reversal  of  the 
impairment loss is treated as a revaluation increase. 

43 

 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.19 

Inventories 

Inventories  are  stated  at  the  lower  of  cost  and  net  realisable  value.  Costs  are  assigned  to  inventories  by  the 
method most appropriate to the particular class of inventory, with the majority being valued on a first in, first out 
basis.  The  inventory  balance  is  comprised  of  purchase  inventory,  the  cost  of  which  is  determined  after 
deducting rebates and discounts. Net realisable value represents the estimated selling price for inventories less 
all estimated costs of completion and costs necessary to make the sale. 

2.20  Provisions 

Provisions are recognised when the Group has a present obligation (legal or constructive) as a result of a past 
event, it is probable that the Group will be required to settle the obligation, and a reliable estimate can be made 
of the amount of the obligation. 

The  amount  recognised  as  a provision is the  best estimate  of  the consideration  required  to settle the  present 
obligation  at  the  end  of  the  reporting  period,  taking  into  account  the  risks  and  uncertainties  surrounding  the 
obligation. Where  a  provision  is  measured  using  the  cash  flows  estimated  to  settle  the  present  obligation,  its 
carrying  amount  is  the  present  value  of  those  cash  flows  (where  the  effect  of  the  time  value  of  money  is 
material). 

When some or all of the economic benefits required to settle a provision are expected to be recovered from a 
third party, a receivable is recognised as an asset if it is virtually certain that reimbursement will be received and 
the amount of the receivable can be measured reliably. 

Onerous contracts 

Present obligations arising under onerous contracts are recognised and measured as a provision. An onerous 
contract is considered to exist where the Group has a contract under which the unavoidable costs of meeting 
the obligations under the contract exceed the economic benefits expected to be received under it.  

Warranties 

Provisions for the expected cost of warranty obligations are recognised at the date of installation of the relevant 
products, at management’s best estimate of the expenditure required to settle the Group’s obligation. 

2.21  Financial instruments  

Financial assets and financial liabilities are recognised when a group entity becomes a party to the contractual 
provisions of the instrument.  

Financial  assets  and  financial  liabilities  are  initially  measured  at  fair  value.  Transaction  costs  that  are  directly 
attributable to the acquisition or issue of financial assets and financial liabilities (other than financial assets and 
financial liabilities at fair value through profit or loss) are added to or deducted from the fair value of the financial 
assets or financial liabilities, as appropriate, on initial recognition. Transaction costs directly attributable to the 
acquisition of financial assets or financial liabilities at fair value through profit or loss are recognised immediately 
in profit or loss.  

2.21.1 Financial assets 

All financial assets are recognised and de-recognised on trade date where the purchase or sale of a financial 
asset is under a contract whose terms require delivery of the financial asset within the timeframe established by 
the market concerned.  Such assets are initially measured at fair value, plus transaction costs, except for those 
financial assets classified as at fair value through profit or loss, which are initially measured at fair value. 

Financial assets are classified into the following specified categories: financial assets ‘at fair value through profit 
or  loss’  (“FVTPL”),  ‘held-to-maturity’  investments,  ‘available-for-sale’  (“AFS”)  financial  assets  and  ‘loans  and 
receivables’. The classification depends on the nature and purpose of the financial assets and is determined at 
the time of initial recognition. 

Effective interest method 

The  effective  interest  method  is  a  method  of  calculating  the  amortised  costs  of  a  debt  instrument  and  of 
allocating interest income over the relevant period. The effective interest rate is the rate that exactly discounts 
estimated  future  cash  receipts  (including  all  fees  paid  or  received  that  form  an  integral  part  of  the  effective 
interest rate, transaction costs and other premiums or discounts) over the expected life of the debt instrument 
or, (where appropriate) a shorter period, to the net carrying amount on initial recognition. 

44 

 
 
 
 
 
 
 
 
 
2. 

Significant accounting policies (continued) 

2.21  Financial instruments (continued) 

2.21.1 Financial assets (continued) 

Effective interest method (continued) 

Service Stream Limited 
Notes to the financial statements 

Income  is  recognised  on  an  effective  interest  basis  for  debt  instruments  other  than  those  financial  assets 
classified as at FVTPL. 

Loans and receivables 

Trade receivables, loans and other receivables that have fixed or determinable payments that are not quoted in 
an  active  market  are  classified  as  ‘loans  and  receivables’. Loans  and  receivables  are measured  at amortised 
cost  using  the  effective  interest  method,  less  any  impairment.  Interest  income  is  recognised  by  applying  the 
effective interest rate, except for short-term receivables when the recognition of interest would be immaterial. 

Impairment of financial assets 

Financial  assets,  other  than  those  at  FVTPL,  are  assessed  for  indicators  of  impairment  at  the  end  of  each 
reporting  period.  Financial  assets  are  considered  to  be  impaired  when  there  is  objective  evidence  that,  as  a 
result of one or more events that occurred after the initial recognition of the financial asset, the estimated future 
cash flows of the investment have been affected. 

For certain categories of financial asset, such as trade receivables, assets that are assessed not to be impaired 
individually are, in addition, assessed for impairment on a collective basis. Objective evidence of impairment for 
a portfolio of receivables could include the Group’s past experience of collecting payments, an increase in the 
number of delayed payments in the portfolio past the average credit period of 30 days, as well as observable 
changes in national or local economic conditions that correlate with default on receivables. 

For  financial  assets  carried  at  amortised  cost,  the  amount of  the  impairment  loss  recognised  is  the difference 
between  the  asset’s  carrying amount  and  the  present  value  of  estimated future  cash  flows,  discounted  at  the 
financial asset’s original effective interest rate. 
The carrying amount of the financial asset is reduced by the impairment loss directly for all financial assets with 
the  exception  of  trade  receivables,  where  the  carrying  amount  is  reduced  through  the  use  of  an  allowance 
account. When  a  trade  receivable  is  considered  uncollectable,  it  is  written  off  against  the  allowance  account. 
Subsequent recoveries of amounts previously written off are credited against the allowance account. Changes 
in the carrying amount of the allowance account are recognised in profit or loss. 

For financial assets measured at amortised cost, if in a subsequent period the amount of the impairment loss 
decreases,  and  the  decrease  can  be  related  objectively  to  an  event  occurring  after  the  impairment  was 
recognised, the previously recognised impairment loss is reversed through profit or loss.  However this is limited 
to the extent that the carrying amount of the investment at the date the impairment is reversed does not exceed 
what the carrying amount would have been had the impairment not been recognised. 

2.21.2 Financial liabilities and equity instruments  

Classification as debt or equity 

Debt and equity instruments are classified as either liabilities or as equity in accordance with the substance of 
the contractual arrangement.  

Equity instruments 

An equity instrument is any contract that evidences a residual interest in the assets of an entity after deducting 
all of its liabilities. Equity instruments issued by the Group are recognised at the proceeds received, net of direct 
issue costs. 

Financial guarantee liabilities 

A financial guarantee is a contract that requires the issuer of the guarantee to make a specified payment/s to 
the holder of the guarantee in the event that they suffer a loss due to the guarantee drawer’s failure to make 
payment or otherwise satisfy their contractual obligations under an agreement with the holder. The drawer of the 
guarantee is required to reimburse the issuer for any loss suffered in satisfaction of the guarantee obligation to 
the holder.  

Financial guarantee  liabilities are  initially measured at their fair  values  and are subsequently  measured  at  the 
higher of: 

• 

the amount of the obligation under the contract, as determined in accordance with AASB 137 Provisions, 
Contingent Liabilities and Contingent Assets; and 

45 

 
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.21  Financial instruments (continued)  

2.21.2 Financial liabilities and equity instruments (continued) 

Financial guarantee liabilities (continued) 

• 

the amount initially recognised, less where appropriate, cumulative amortisation recognised in accordance 
with the revenue recognition policies. 

Financial liabilities 

Financial  liabilities  are  classified  as  either  financial  liabilities  ‘at  fair  value  through  profit  or  loss’  (“FVTPL”)  or 
‘other financial liabilities’. 

Other financial liabilities 

Other financial liabilities, including borrowings, are initially measured at fair value, net of transaction costs. 

Other financial liabilities are subsequently measured at amortised cost using the effective interest method, with 
interest expense recognised on an effective yield basis. 

The  effective  interest  method  is  a  method  of  calculating  the  amortised  cost  of  a  financial  liability  and  of 
allocating interest expense over the relevant period. The effective interest rate is the rate that exactly discounts 
estimated  future  cash  payments  through  the  expected  life  of  the  financial  liability,  or,  where  appropriate,  a 
shorter period, to the net carrying value on initial recognition. 

De-recognition of financial liabilities 

The Group de-recognises financial liabilities only when the Group’s obligations are fully discharged, cancelled or 
otherwise  expire.  The  difference  between  the  carrying  amount  of  the  financial  liability  de-recognised  and  the 
consideration paid or payable is then recognised in profit or loss. 

2.22  Derivative financial instrument 

Derivatives  are  initially  recognised  at  fair  value  on  the  date  a  derivative  contract  is  entered  into  and  are 
subsequently  remeasured  to  their  fair  value at  the end  of  each  reporting  period.  The  accounting  treatment  for 
subsequent changes in fair value will be dependent upon whether the derivative was designated as a hedging 
instrument at its inception and the type of hedge.  

The Group designates hedge accounted derivatives as either a: 

• 

• 

hedge of the fair value of recognised assets or liabilities or a firm commitment (fair value hedges); or  

hedge  of  a  particular  risk  associated  with  the  cash  flows  of  recognised  assets  and  liabilities  and  highly 
probable forecast transactions (cash flow hedges). 

In  accordance  with  the  requirements  of  AASB  139  Financial  Instruments:  Recognition  and  Measurement,  the 
Group documents at the inception of the hedge transaction the relationship between the hedging instrument and 
the hedged item, as well as the risk being hedged and the risk management objective for undertaking the hedge 
transaction. The Group documents both at hedge inception and on an ongoing basis its assessment of whether 
the hedge transaction is expected to be and continues to be highly effective in offsetting changes in fair values 
or cash flows of the hedged item.  

The current fair values of derivative financial instruments used for hedging purposes are disclosed in note 21.  

Changes in fair values taken to the hedging reserve are shown as adjustments to shareholders’ equity in note 
25.  

The  fair  value  of  a  hedging  instrument  is  classified  as  a  non-current  asset  or  liability  where  it’s  remaining 
maturity is more than 12 months and classified as a current asset or liability where its remaining maturity is less 
than 12 months, as required.  

Derivative  financial  instruments  designated  as  held  for  trading  are  classified  within  the  Balance  Sheet  as  a 
current asset or liability, as required. 

Fair value hedge 

Changes in the fair value of derivatives that are designated as fair value hedges are recorded in profit or loss, 
together with any changes in the fair value of the hedged asset or liability that are attributable to the hedged risk. 
The  gain  or  loss  relating  to  the  ineffective  portion  is  recognised  in  profit  or  loss  within  other  income  or  other 
expenses.  

If  the  hedge  no  longer  meets  the  criteria  for  hedge  accounting,  the  adjustment  to  the  carrying  amount  of  a 
hedged  item  for  which  the  effective  interest  method  is  used  is  amortised  to  profit  or  loss  over  the  period  to 
maturity using a recalculated effective interest rate.  

46 

 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.22  Derivative financial instrument (continued) 

Cash flow hedge 

The portion of the gain or loss on the hedging instrument that is determined to be hedge effective is recognised 
within comprehensive income within the equity reserve. The gain or loss relating to the hedge ineffective portion is 
recognised immediately in profit or loss.  

Amounts accumulated within the equity reserve are reclassified to profit or loss in the periods when the hedged 
item affects profit or loss. When a hedging instrument is de-designated, expires, is sold,  terminated, or when a 
hedge no longer meets the criteria for hedge accounting, any cumulative gain or loss existing in equity relating to 
the  period  where  the  hedge  was  effective  may  remain  in  equity  and  is  then  recognised  when  the  forecast 
transaction occurs.  

When  a  forecast  transaction  is  no  longer  expected  to  occur,  the  cumulative  gain  or  loss  reported  in  equity  is 
immediately reclassified to profit or loss.  

2.23 

Trade receivables 

Trade  receivables  are  recognised  initially  at  fair  value  and  subsequently  adjusted  for  provision  for  impairment. 
Trade receivables are generally due for settlement within 30 days. They are presented as current assets unless 
collection is not expected for more than 12 months after the reporting date.  

Collectability of trade receivables is reviewed on an ongoing basis. Debts which are known to be uncollectible are 
written  off  by  reducing  the  carrying  amount  directly.  An  allowance  account  (provision  for  impairment  of  trade 
receivables)  is  used  when  there  is objective  evidence  that  the  group  will  not  be  able  to  collect  all amounts  due 
according to the original terms of the receivables. Significant financial difficulties of the debtor, probability that the 
debtor  will  enter  bankruptcy  or  financial  reorganisation,  and  default  or  delinquency  in  payments  are  considered 
indicators that the trade receivable is impaired. The amount of the impairment allowance is the difference between 
the  asset’s  carrying  amount  and  the  present  value  of  estimated  future  cash  flows,  discounted  at  the  original 
effective interest rate. Cash flows relating to short-term receivables are not discounted if the effect of discounting 
is immaterial. 

The amount of the impairment loss is recognised in profit or loss within other expenses. When a trade receivable 
for  which  an  impairment  allowance  had  been  recognised  becomes  uncollectible  in  a  subsequent  period,  it  is 
written  off  against  the  allowance  account.  Subsequent  recoveries  of amounts  previously  written  off  are credited 
against other expenses in profit or loss. 

2.24 

Trade and other payables 

These amounts represent liabilities for goods and services provided to the group prior to the end of financial year 
which are unpaid. The amounts are unsecured and are usually paid within 30 days of recognition. Trade and other 
payables are presented as current liabilities unless payment is not due within 12 months from the reporting date. 
They are recognised initially at their fair value and are not discounted if the effect of discounting is immaterial. 

2.25  Goods and services tax 

Revenues, expenses and assets are recognised net of the amount of goods and services tax (“GST”), except: 

(i) 

where the amount of GST incurred is not recoverable from the taxation authority, it is recognised as 
part of the cost of acquisition of an asset or as part of an item of expense; or 

(ii) 

for receivables and payables which are recognised inclusive of GST. 

The net amount of GST recoverable from, or payable to, the taxation authority is included as part of receivables or 
payables. 

Cash flows are included in the cash flow statement on a gross basis. The GST component of cash flows arising 
from investing and financing activities which is recoverable from, or payable to, the taxation authority is classified 
as operating cash flows. 

47 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.26  Cash and cash equivalents 

Cash comprises cash on hand and demand deposits. Cash equivalents are short-term, highly liquid investments 
that  are  readily  convertible  to  known  amounts  of  cash,  which  are  subject  to  an  insignificant  risk  of  changes  in 
value and have a maturity of three months or less at the date of acquisition. 

Bank overdrafts are shown within borrowings in current liabilities in the statement of financial position. 

2.27  Contributed equity 

Ordinary  shares  are  classified  as  equity.  Incremental  costs  directly  attributable  to  the  issue  of  new  shares  or 
options are shown in equity as a deduction, net of tax, from the proceeds. Where any group company purchases 
the company’s equity instruments, for example as the result of a share buy-back or a share-based payment plan, 
the consideration paid, including any directly attributable incremental costs (net of income taxes) is deducted from 
equity attributable to the owners of Service Stream Limited as treasury shares until the shares are cancelled or 
reissued. 

Where  such  ordinary  shares  are  subsequently  reissued,  any  consideration  received,  net  of  any  directly 
attributable incremental transaction costs and the related income tax effects, is included in equity attributable to 
the owners of Service Stream Limited. 

2.28  Dividends 

Provision is made for the amount of any dividend declared, being appropriately authorised and no longer at the 
discretion of the entity, on or before the end of the reporting period but not distributed at the end of the reporting 
period. 

2.29  Earnings per share 

Basic earnings per share 

Basic earnings per share is calculated by dividing: 

• 

• 

the profit attributable to owners of the company, excluding any costs of servicing equity other than ordinary 
shares 

by  the  weighted  average  number  of  ordinary  shares  outstanding  during  the  financial  year,  adjusted  for 
bonus elements in ordinary shares issued during the year. 

Diluted earnings per share 

Diluted earnings per share adjusts the figures used in the determination of basic earnings per share to 

take into account: 

• 

• 

the  after  income  tax  effect  of  interest  and  other  financing  costs  associated  with  dilutive  potential  ordinary 
shares, and 

the weighted average number of additional ordinary shares that would have been outstanding assuming the 
conversion of all dilutive potential ordinary shares. 

2.30  Rounding of amounts 

The company is of a kind referred to in Class Order 98/100, issued by the Australian Securities and Investments 
Commission,  relating  to  the  ‘rounding  off’  of  amounts  in  the  financial  statements.  Amounts  in  the  financial 
statements  have  been  rounded  off  in  accordance  with  that  Class  Order  to  the  nearest  thousand  dollars,  or  in 
certain cases, the nearest dollar. 

2.31  New accounting standards and interpretations 

Certain new accounting standards and interpretations have been published that are not mandatory for 30 June 
2013 reporting periods.  The Group’s assessment of the impact of these new standards and interpretations is set 
out below. 

•  AASB  9  Financial  Instruments,  AASB  2009-11  Amendments  to  Australian  Accounting  Standards  arising 
from  AASB  9,  AASB  2010-7  Amendments  to  Australian  Accounting  Standards  arising  from  AASB  9 
(December 2010) and AASB 2012-6 Amendments to Australian Accounting Standard – Mandatory Effective 
Date of AASB 9 and Transition Disclosures (effective from 1 January 2015).  

48 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
2. 
Significant accounting policies (continued) 
2.31  New accounting standards and interpretations (continued) 

Service Stream Limited 
Notes to the financial statements 

AASB  9  Financial  Instruments  addresses  the  classification,  measurement  and  derecognition  of  financial 
assets and financial liabilities. The standard is not applicable until 1 January 2015 but is available for early 
adoption. There will be no impact on the group's accounting for financial liabilities, as the new requirements 
only  affect  the  accounting  for financial  liabilities  that  are designated  as  at  fair  value  through  profit or  loss 
and  the  group  does  not  have  any  such  liabilities.    The  derecognition  rules  have  been  transferred  from 
AASB 139 Financial Instruments: Recognition and Measurement and have not been changed. The group 
has not yet decided when to adopt AASB 9. 

•  AASB  10  Consolidated  Financial  Statements,  AASB  11  Joint  Arrangements,  AASB  12  Disclosure  of 
Interests  in  Other  Entities,  revised  AASB  127  Separate  Financial  Statements,  AASB  128  Investments  in 
Associates  and  Joint  Ventures,  AASB  2011-7  Amendments  to  Australian  Accounting  Standards  arising 
from the Consolidation and Joint Arrangements Standards and AASB 2012-10 Amendments to Australian 
Accounting Standards – Transition Guidance and Other Amendments (effective 1 January 2013). 

In August 2011, the AASB issued a suite of five new and amended standards which address the accounting 
for joint arrangements, consolidated financial statements and associated disclosures.  

AASB 10 replaces all of the guidance on control and consolidation in AASB 127 Consolidated and Separate 
Financial  Statements,  and  Interpretation  12  Consolidation  –  Special  Purpose  Entities.  The  core  principle 
that  a  consolidated  entity  presents  a  parent  and  its  subsidiaries  as  if  they  are  a  single  economic  entity 
remains  unchanged,  as  do  the  mechanics  of  consolidation.  However  the  standard  introduces  a  single 
definition  of  control  that  applies  to  all  entities.  It  focuses  on  the  need  to  have  both  power  and  rights  or 
exposure to variable returns before control is present. Power is the current ability to direct the activities that 
significantly influence returns. Returns must vary and can be positive, negative or both. There is also new 
guidance  on  participating  and  protective  rights  and  on  agent/principal  relationships.  Management  has 
assessed the impact of AASB 10 and do not believe it changes our assessment of control over any entities. 

AASB  11  introduces  a  principles  based  approach  to  accounting  for  joint  arrangements.  The  focus  is  no 
longer on the legal structure of joint arrangements, but rather on how rights and obligations are shared by 
the parties to the joint arrangement. Based on the assessment of rights and obligations, a joint arrangement 
will  be  classified  as  either  a  joint  operation  or  joint  venture.    Joint  ventures  are  accounted  for  using  the 
equity method, and the choice to proportionately consolidate will no longer be permitted. Parties to a joint 
operation  will  account  their share  of  revenues,  expenses, assets and  liabilities  in  much  the same  way  as 
under  the  previous  standard.  AASB  11  also  provides  guidance  for  parties  that  participate  in  joint 
arrangements but do not share joint control. The Group’s investment in the Syntheo Joint Venture will be 
classified  as  a  joint  arrangement  under  the  new  rules.  As  the  Group  already  applies  the  proportionate 
consolidation  method  in  accounting  for  this  investment,  AASB  11  will  not  have  a  material  impact  on  the 
amounts recognised in its financial statements. 

AASB 12 sets out the required disclosures for entities reporting under the two new standards, AASB 10 and 
AASB  11,  and  replaces  the  disclosure  requirements  currently  found  in  AASB  128.  Application  of  this 
standard  by  the  group  will  not  affect  any  of  the  amounts  recognised  in  the  financial  statements,  but  will 
impact the type of information disclosed in relation to the group's investments.   

Amendments  to  AASB  128  provide  clarification  that  an  entity  continues  to  apply  the  equity  method  and 
does not remeasure its retained interest as part of ownership changes where a joint venture becomes an 
associate, and vice versa. The amendments also introduce a “partial disposal” concept. The group is still 
assessing the impact of these amendments.  

The Group does not expect to adopt the new standards before their operative dates. 

•  AASB  13  Fair  Value  Measurement  and  AASB  2011-8  Amendments  to  Australian  Accounting  Standards 

arising from AASB 13 (effective 1 January 2013). 

AASB 13 was released in September 2011. It explains how to measure fair value and aims to enhance fair 
value disclosures.  The group does not use fair value measurements extensively so it is therefore unlikely 
that  the  new  rules  will  have  a  significant  impact  on  any  of  the  amounts  recognised  in  the  financial 
statements.  However,  application  of  the  new  standard  will  impact  the  type of  information  disclosed  in  the 
notes  to  the  financial  statements.    The  group  will  adopt  the  new  standard  from  its  operative  date,  which 
means that it will be applied in the annual reporting period ending 30 June 2014. 

•  AASB  2011-4  Amendments  to  Australian  Accounting  Standards  to  Remove  Individual  Key  Management 

Personnel Disclosure Requirements (effective 1 July 2013). 

In July 2011 the AASB decided to remove the individual key management personnel (KMP) disclosure 

49 

 
 
Service Stream Limited 
Notes to the financial statements 

2. 

Significant accounting policies (continued) 

2.31  New accounting standards and interpretations (continued) 

requirements  from  AASB  124  Related  Party  Disclosures,  to  achieve  consistency  with  the  international 
equivalent  standard  and  remove  a  duplication  of  the  requirements  with  the  Corporations  Act  2001.   While 
this will reduce the disclosures that are currently required in the notes to the financial statements, it will not 
affect any of the amounts recognised in the financial statements. The amendments apply from 1 July 2013 
and  cannot  be  adopted  early.  The  Corporations  Act    requirements  in  relation  to  remuneration  reports  will 
remain unchanged for now, but these requirements are currently subject to review and may also be revised 
in the near future.  

•  AASB  2012-3  Amendments  to  AASB  136  Recoverable  Amount  Disclosures  for  Non-Financial  Assets 

(effective 1 January 2014). 

The  AASB  has  made  small  changes  to  some  of  the  disclosures  that  are  required  under  AASB  136 
Impairment of Assets. These may result in additional disclosures if the group recognises an impairment loss 
or the reversal of an impairment loss during the period. They will not affect any of the amounts recognised in 
the financial statements. The group intends to apply the amendment from 1 July 2014. 

3. 

Critical accounting judgements and key sources of estimation uncertainty 

In the application of the Group’s accounting policies, which are described in note 2, the Directors are required to 
make judgements, estimates and assumptions about carrying values of assets and liabilities that are not readily 
apparent from other sources. The estimates and associated assumptions are based on historical experience and 
other factors that are considered to be relevant. Actual results may differ from these estimates. 

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates 
are  recognised  in  the  period  in  which  the  estimate  is  revised  if  the  revision  affects  only  that  period,  or  in  the 
period of the revision and future periods if the revision affects both current and future periods. 

3.1 

Critical judgements in applying accounting polices 

The following is the critical judgement that, apart from those involving estimations (see 3.2 below), the Directors 
have made in the process of applying the Group’s accounting policies and that have the most significant effect 
on the amounts recognised in the financial statements. 

Revenue recognition 

Under AASB 111 Construction Contracts, where a construction contract can be estimated reliably, revenue and 
costs are recognised by reference to the stage of completion of the contract activity at balance sheet date. This 
is a key area of judgement and is determined through an analysis of the contracted design documents to assess 
the proportion of contract costs incurred for work performed to date. 

3.2 

Key sources of estimation uncertainty 

The following are the key assumptions concerning the future, and other key sources of estimation uncertainty at 
the  end  of  the  reporting  period,  that  have  a  significant  risk  of  causing  a  material  adjustment  to  the  carrying 
amounts of assets and liabilities within the next financial year. 

Impairment of goodwill 

Determining whether goodwill is impaired requires an estimation of the value-in-use of the cash generating units 
to which goodwill has been allocated. The value-in-use calculation requires the Directors to estimate the future 
cash  flows  expected  to  arise  from  the  cash-generating  unit  and  a  suitable  discount  rate  in  order  to  calculate 
present value. 

50 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

3. 

Critical  accounting  judgements  and  key  sources  of  estimation  uncertainty 
(continued) 

3.2 

Key sources of estimation uncertainty 

Income tax expense 

Judgement is required in determining the Group provision for income taxes. The Group estimates its tax liabilities 
based on its current understanding of the tax law. Where the final tax outcome of these matters is different from 
the amounts that were initially recorded, such differences will impact the current and deferred income tax assets 
and liabilities in the future period in which such determination is made. 

Research and development tax concessions available to the business are estimated in the accounts because a 
full assessment of the position cannot be made by the year end.   

Please refer to note 9 for further details on the Group’s income tax balances. 

4. 
4.1 

Segment information 
Products and services from which reportable segments derive their revenues 

The Group has identified its segments based on the internal reports that are used and reviewed by the chief 
operating decision maker in assessing performance and determining the allocation of resources.  

The Group’s operating segments are determined based on the nature of the business activities undertaken by 
the  Group.  Unallocated  costs  include  the  costs  of  certain  head  office  functions  that  are  not  considered 
appropriate to be allocated to the Group’s operating businesses.  

The principal products and services of each of these segments are as follows: 

Fixed Communications 

Mobile Communications 

Energy & Water 

to 

Fixed Communications provides a wide range of design, construction and 
maintenance  services 
fibre  optic 
telecommunications  infrastructure  assets.      This  segment  also  includes 
the Group’s 50% interest in Syntheo, a Joint Venture with Lend Lease for 
the  design  and  construction  of  the  National  Broadband  Network  in 
Western Australia, South Australia and Northern Territory. 

the  owners  of  copper  and 

Mobile  Communications  provides  turnkey  and  project  management 
services 
for  site  acquisition,  design  and  construction  of  wireless 
telecommunications infrastructure across Australia.  The major customers 
of  Mobile  Communications  are  currently  Telstra  and  Vodafone-
Hutchinson. 

Energy  &  Water  provides  a 
range  of  specialist  metering  and 
environmental  services  to  utilities  and  government  authorities  nationally, 
and  through  the  Customer  Care  business,  provides  contact  centre 
services and end-to-end customer support for key contracts. 

The accounting policies of the reportable segments are the same as the Group’s accounting policies. 

Information regarding these segments is presented below: 

51 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4. 
4.2 

Segment information (continued) 
Segment revenues and results 

Fixed Communications 
Mobile Communications 
Energy & Water 

Total of all segments 
Eliminations 
Investment in associate (i) (ii) 
Unallocated 

Earnings before interest, tax, depreciation and 
amortisation 
Net Interest received/(paid) 
Depreciation/Amortisation 
Goodwill impairment 

Total revenue 

(Loss) / profit before income tax expense 
Income tax expense 

(Loss) / profit for the period 

Service Stream Limited 
Notes to the financial statements 

Segment revenue 

Segment result 

2013 

$’000 

2012 

$’000 

2013 

$’000 

2012 

$’000 

227,138 

300,202 

(31,970) 

124,729 

124,732 

174,157 

169,083 

526,024 

594,017 

(825) 

(2,183) 

1,394 

382 

526,593 

592,216 

9,954 

14,276 

(7,740) 

- 

(576) 

(5,076) 

(13,392) 

(2,044) 

(8,345) 

(89,800) 

21,734 

8,536 

12,866 

43,137 

- 

(700) 

(4,396) 

38,041 

(3,912) 

(7,486) 

- 

(113,581) 

6,527 

26,643 

(7,927) 

(107,054) 

18,716 

(i)  The investment in Total Comm Infra Services Pvt Ltd (India) was sold during the current period.  Upon sale, 
the cumulative  amount of the exchange  differences  relating  to this  investment  has been reclassified  from 
equity to profit and loss. 

(ii)  During  the  2012  financial  year,  the  Group  recognised  an  impairment  loss  of  $700,000  in  relation  to  the 
investment  held  in  Total  Comm  Infra  Services  Pvt  Ltd  (India).  This  amount  was  derived  after  taking  the 
expected proceeds from the sale of this investment into consideration. 

4.3 

Segment assets and liabilities  

Fixed Communications 
Mobile Communications 
Energy & Water 

Total of all segments 
Unallocated 

Consolidated 

Segment assets 

Segment liabilities 

2013 

$’000 

2012 

$’000 

120,650 

201,398 

99,150 

75,200 

108,298 

86,222 

295,000 

395,918 

30,499 

29,478 

2013 

$’000 

2012 

$’000 

52,018 

19,783 

15,708 

87,509 

79,950 

35,542 

26,913 

22,675 

85,130 

69,599 

325,499 

425,396 

167,459 

154,729 

52 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4. 
4.4 

Segment information (continued) 
Other segment information 

Fixed Communications 
Mobile Communications 
Energy & Water 

Total of all segments 
Unallocated 

Consolidated 

Service Stream Limited 
Notes to the financial statements 

Depreciation and 
amortisation 

Additions to non-
current assets 

2013 

$’000 

2012 

$’000 

2013 

$’000 

2012 

$’000 

2,690 

497 

2,778 

5,965 

2,380 

8,345 

2,775 

297 

2,746 

5,818 

1,668 

7,486 

3,547 

975 

871 

5,393 

10,366 

15,759 

2,227 

1,390 

2,596 

6,213 

2,624 

8,837 

4.5 

Information on geographical segments 

The Group carries out its business entirely within Australia except for an investment in Total Comm Infra Services 
Pvt Ltd incorporated in India. This investment was sold during the current period.   

4.6 

Information about major customers 

In the current reporting period there were three customers (2012: two customers) which each contributed more than 
10% of the Group’s revenue.  The relevant revenue by segment is shown below: 

Largest customer 

2013:  Fixed  and  Mobile  Communications  $198.5  million  (2012:  Fixed  and 
Mobile Communications $313.8 million).  

Second largest customer 

2013:  Energy  &  Water  $65.2  million  (2012:  Mobile  Communications  $63.7 
million). 

Third largest customer 

2013: Fixed Communications $59.7 million. 

No other single customer contributed 10% or more of the Group’s total revenue in 2013 and 2012. 

53 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
5.  Revenue 

  Revenue from the rendering of services 

Interest revenue 

6.  Other income 

  Gain / (loss) on disposal of plant, equipment and intangible assets 

7.  Finance costs 

Interest on bank overdrafts and loans  
Interest on obligations under finance leases 

  Other interest expense 

  Total interest expense 
  Facility costs  

8.  Profit / (loss) for the year before tax 

  Profit / (loss) before income tax includes the following expenses:  

  8.1 Depreciation and amortisation expense 
  Depreciation of non current assets 
  Amortisation of intangible assets 

  8.2 Operating lease rental expenses 
  Minimum lease payments 

  8.3 Employee benefit expense 
  Post employment benefits: 
  Defined contribution plans 
  Share-based payments: 
  Equity settled share-based payments 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

525,206 
1,394 

591,808 
382 

526,600 

592,190 

(7) 

(7) 

26 

26 

2,341 
45 
1,052 

3,438 
247 

3,685 

4,502 
3,843 

8,345 

5,178 

5,178 

2,874 
777 
643 

4,294 
679 

4,973 

4,435 
3,051 

7,486 

5,665 

5,665 

11,358 

10,004 

(278) 

11,080 

766 

10,770 

54 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
9. 

Income taxes 

  9.1 Income tax recognised in profit or loss 

  Tax expense comprises: 
  Current tax expense in respect of the current year 
  Adjustments recognised in the current year in relation to the 
  current tax of prior years 

  Deferred tax expense/(income) relating to the origination and 

reversal of temporary differences 

  Total tax expense relating to continuing operations 

  The tax expense for the year can be reconciled to accounting profit as follows:  

  Profit from continuing activities 

Income tax expense calculated at 30% 

  Effect of expenses that are not deductible in determining taxable profit: 
  Goodwill impairment 
  Other 

Items deducted for tax purposes only 

  Adjustments recognised in the current year in relation to the 
  current tax of prior years 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

(1,510) 

7,023 

175 

(1,335) 

(5,192) 

(5,192) 

(6,527) 

(171) 

6,852 

1,075 

1,075 

7,927 

(113,581) 

(34,074) 

26,643 

7,993 

26,940 
432 
- 

(6,702) 

175 

(6,527) 

- 
290 
(185) 

8,098 

(171) 

7,927 

The tax rate used in the above reconciliation is the corporate tax rate of 30% payable by Australian corporate entities 
on taxable profits under Australian tax law. There has been no change in the corporate tax rate when compared with 
the previous reporting period. 

  9.2 Current tax assets and liabilities 

  Current tax liabilities 

Income tax payable attributable to: 

  Parent entity 
  Entities in the tax-consolidated group 

  9.3 Deferred tax balances 

2013 

$’000 

2012 

$’000 

- 
- 

- 

- 
4,891 

4,891 

2013 

$’000 

2012 

$’000 

  Deferred tax balances expected to be recovered within 12 months 
  Deferred tax balances expected to be recovered after more than 12 months 

7,534 
(11,711) 

5,978 
199 

(4,177) 

6,177 

55 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

9. 

Income taxes (continued) 
  9.3 Deferred tax balances (continued) 
  Deferred tax balances arise from the following: 

Opening 
balance 

Charged 
to 
income 

  2013 

$’000 

$’000 

Timing 
difference 
related to 
prior 
periods 
$’000 

Carried 
forward 
losses 

Closing 
balance 

$’000 

$’000 

  Temporary differences 
  Tax Losses 

  Trade and other receivables 

  Accrued revenue 

  Trade, other payables and provisions 

  Share issue costs 

  Employee Benefits 

  Property, plant and equipment 

  Other 

- 

27 

(2,106) 

3,440 

199 

4,699 

(82) 

(0) 

6,177 

- 

11 

(279) 

3,394 

125 

314 

168 

1,459 

5,192 

4,808 

1,510 

- 

(20,640) 

662 

- 

(968) 

(918) 

- 

- 

- 

- 

- 

- 

- 

- 

6,318 

38 

(23,025) 

7,496 

324 

4,045 

(832) 

1,459 

(17,056) 

1,510 

(4,177) 

  Deferred tax balances are presented in the statement of financial position as follows: 
  Deferred tax liability 

(4,177) 

(4,177) 

Opening 
balance 

Charged 
to 
income 

  2012 

$’000 

$’000 

Timing 
difference 
related to 
prior 
periods 
$’000 

Charged 
to equity 

Closing 
balance 

$’000 

$’000 

  Temporary differences 
  Trade and other receivables 

  Trade, other payables and provisions 

  Share issue costs 

(548) 

7,782 

355 

7,589 

(1,837) 

918 

(156) 

(1,075) 

- 

(337) 

- 

(337) 

- 

- 

- 

- 

  Deferred tax balances are presented in the statement of financial position as follows: 
  Deferred tax assets 

(2,385) 

8,363 

199 

6,177 

6,177 

6,177 

Deferred tax assets and liabilities have been set off by the Company.  

9.4 Tax consolidation 

Relevance of tax consolidation to the Group 

The  Company  and  all  its  wholly-owned  Australian  resident  entities  are  part  of  a  tax-consolidated  group  under 
Australian taxation law. Service Stream Limited is the head entity in the tax-consolidated group. The members of 
the tax-consolidated group are identified in note 30.  A tax funding arrangement and a tax sharing agreement has 
been entered into between the entities.  As such a notional current and deferred tax calculation for each entity as if 
it were a taxpayer in its own right (except that unrealised profits, distributions made and received and capital gains 
and losses and similar items arising on transactions within the tax-consolidated group are treated as having no tax 
consequences) has been performed. Current tax liabilities and assets and deferred tax assets arising from unused 
tax losses and tax credits of the members of the tax-consolidated group are recognised by the Company (as head 
entity in the tax consolidated group). 

56 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

9. 

Income tax (continued) 

9.4 Tax consolidation (continued) 

Nature of tax funding arrangements and tax sharing agreements 

Entities  within  the  tax-consolidated  group  have  entered  into  a  tax  funding  arrangement  and  a  tax-sharing 
agreement with the head entity. Under the terms of the tax funding arrangement, Service Stream Limited and each 
of the other entities in the tax-consolidated group has agreed to pay a tax equivalent payment to or from the head 
entity, based on the current tax liability or current tax asset of the entity.  

The  tax  sharing  agreement  entered  into  between  members  of  the  tax-consolidated  group  provides  for  the 
determination of the allocation of income tax liabilities between the entities should the head entity default on its tax 
payment  obligations  or  if  an  entity  should  leave  the  tax-consolidated  group.  The  effect  of  the  tax  sharing 
agreement  is that each  member’s  liability  for  tax  payable  by  the  tax  consolidated  group  is  limited to  the  amount 
payable to the head entity under the tax funding arrangement. 

10.  Assets classified as held for sale 

During the year the Group disposed of its 40% investment in Total Comm Infra Services Pvt Ltd. Total Comm Infra 
Services  Pvt  Ltd  is  40%  owned  by  Total  Communications  Infrastructure  (Singapore)  Pte  Ltd,  a  wholly  owned 
subsidiary of the Group.  

Upon sale of investment, the cumulative amount of the exchange differences relating to this investment has been 
reclassified from equity to profit and loss (refer to note 12).  

  The assets classified as held for sale at the end of the reporting period are as 

follows: 

Investment in Total Comm Infra Services Pvt Ltd  

11.  Trade and other receivables 

  Trade receivables 
  Allowance for doubtful debts 

  Other 

  Disclosed in the financial statements as: 
  Current trade and other receivables 
  Non-current trade and other receivables 

2013 

$’000 

2012 

$’000 

- 

- 

330 

330 

2013 

$’000 

2012 

$’000 

60,626 
(132) 

60,494 
1,394 

61,888 

61,888 
- 

61,888 

60,615 
(91) 

60,524 
3,419 

63,943 

63,943 
- 

63,943 

57 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
11.  Trade and other receivables (continued) 

  The ageing of trade receivables as at 30 June 2013 and 30 June 2012 respectively are detailed below: 

Service Stream Limited 
Notes to the financial statements 

  Not past due 
  Past due 0–30 days 
  Past due 31–60 days 
  Past due 61–90 days 
  Past 90 days 

2013 

2012 

Gross 
$’000 

Allowance 
$’000 

Gross 
$’000 

Allowance 
$’000 

46,054 
12,036 
1,287 
109 
1,140 

60,626 

- 
- 
- 
- 
(132) 

(132) 

48,742 
9,005 
1,678 
136 
1,054 

60,615 

- 
- 
- 
- 
(91) 

(91) 

  The movement in the allowance for doubtful debts in respect of trade receivables is detailed below: 

  Balance at the beginning of the year 

Impairment losses recognised on receivables 

  Amounts written off during the year as uncollectible 

Impairment losses reversed during the year 

  Balance at the end of the year 

2013 

$’000 

2012 

$’000 

(91) 
(80) 
39 
- 

(132) 

(998) 
(65) 
536 
436 

(91) 

All  new  customers  are  subject  to  an  external credit check  to  ascertain  their risk profile  against both  internal and 
industry  benchmarks.  Additionally,  credit  checks  determine  appropriate  internal  credit  limits  to  be  applied.    The 
average credit period on sales of goods and rendering of services is 30 days.    

Trade  receivables  are  periodically  assessed  for  recoverability  on  an  account  by  account  basis,  with  appropriate 
provisions made for specific impairments. All risks associated with trade receivables have been provided for in the 
statement  of  financial  position.  Included  in  the  Group’s  trade  receivables  balance  are  debtors  with  a  carrying 
amount of $14.4 million (2012: $11.8 million) which are past due at the reporting date for which the Group has not 
provided. Based on the credit history of these trade receivables, they are considered to be recoverable.  

Of  the  trade  receivables  balance  at  the  end  of  the  year,  $22  million  (2012:  $26  million)  is  due  from  Telstra 
Corporation  Ltd,  $7  million  (2012:  nil)  is  due  from  Fujitsu  Australia  Ltd,  $5  million  (2012:  $7  million)  is  due  from 
Jemena Asset Management Pty Ltd, $4 million (2012: $9 million) is due from the Vodafone Hutchison Pty Ltd, $4 
million is due from Origin Energy Limited (2012: $2 million), and $2 million (2012: $2 million) is due from Powercor 
Australia Ltd. Of the balance, 90% is held with large ASX, government entities or multinational companies. 

58 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
12. 

Investments accounted for using the equity method 

Investment in associate 

  Balance at 1 July 
  Share of profit/(loss) for the year 
  Foreign exchange currency movements 

Impairment losses recognised in the profit and loss 

  Loss on sale of investment 
  Proceeds from sale of investment 
  Balance at 30 June 

  Name of entity 

Country of incorporation 

  Total Comm Infra Services Pvt Ltd 

India 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

- 

- 

330 
(23) 
(2) 

305 
- 
(23) 
(282) 

- 

1,180 
(36) 
(114) 

1,030 
(700) 
- 
- 

330 

Ownership interest  

2013 

% 

- 

2012 

% 

40 

  Summarised financial information in respect of the Group’s investment in associate is set out below: 

  Financial position: 
  Total assets 
  Total liabilities 
  Net assets 

  Group’s share of associate net assets (40%) 

  Financial performance: 

Income 
  Expenses 
  Profit/(loss) of associate 

  Group’s share of associate profit/(loss) (40%) 

2013 

$’000 

2012 

$’000 

- 
- 
- 

- 

77 
(135) 
(58) 

(23) 

3,265 
(690) 
2,575 

1,030 

444 
(534) 
(90) 

(36) 

  Dividends received from associates 
  During the year, the Group received no dividends (2012: nil) from the investment in the associate. 

  Capital commitments 
  The Group’s share of capital commitments and other expenditure commitments of associates is nil. 

59 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
13.  Joint ventures 

Service Stream Limited 
Notes to the financial statements 

The Syntheo Joint Venture (“Syntheo”) is an unincorporated joint venture entity between Service Stream Limited 
and Lend Lease Project Management & Construction (Australia) Pty Ltd (the “Parties”) established on 25 January 
2011 for the purposes of tendering for and subsequently undertaking certain works for NBN Co Limited (“NBN Co”) 
in connection with the design and construction of the National Broadband Network. In September 2011, Syntheo 
entered into a two year contract with NBN Co to design and construct the National Broadband Network in Western 
Australia.   In  November  2011,  Syntheo  entered  into  a  separate  two  year  contract  with  NBN  Co  to  design  and 
construct the National Broadband Network in South Australia and the Northern Territory. 

Under the terms of the Syntheo Joint Venture Agreement, each of the Parties have a 50% interest in Syntheo and 
have equal representation on the Syntheo Joint Venture Board.  There was no change in the Group’s ownership or 
voting interests in Syntheo during the financial year ended 30 June 2013.   

In  March  2013,  Syntheo  and  NBN  Co  entered  into  an  Agreement  under  which  Syntheo  would  complete  certain 
design and construction works that were in progress in respect of the Northern Territory but that no further work 
would be instructed by NBN Co under the relevant contract for that region. In August 2013, Syntheo and NBN Co 
entered into an Agreement under which Syntheo would complete certain construction works that were in progress 
in respect of Western Australia and South Australia but that no further work would be instructed by NBN Co under 
the  contracts  for  those  states.   In  both  cases,  the  Agreements  required  Syntheo  to  repay  to  NBN  Co  certain 
amounts  that  had  been  advanced  to  Syntheo  for  overhead  expenses.   In  July  2013,  the  Parties  executed  a 
variation to the Syntheo Joint Venture Agreement under which Lend Lease would assume control of Syntheo and 
of the delivery of its remaining obligations to NBN Co. 

Syntheo  has  recognised  material  losses  in  the  current  financial  year.   Syntheo  has  determined  that  the 
unavoidable  costs  of  meeting  the  obligations  under  its  contracts  with  NBN  Co  exceed  the  economic  benefits 
expected to be received under it.  As a result, the contracts have been determined to be onerous, and the losses 
forecast to be incurred in the delivery of the contracts have been brought to account in the current financial year.  
In light of Lend Lease assuming control of Syntheo and subject to certain conditions, the Parties have agreed that 
Service  Stream’s  share  of  any  losses  incurred  by  Syntheo  shall  be  $19.5  million  and  that  Service  Stream’s 
contribution to any such losses shall be made in accordance with a prescribed schedule of payments.  The loss 
shown in the Group’s financial statements for the year ended 30 June 2013 therefore is $19.9 million which brings 
its life to date loss in relation to Syntheo to $19.5 million. 

In accordance with AASB 131 Interests in Joint Ventures, the Group has accounted for its interest in Syntheo for 
the  financial  year  ended  30  June  2013  using  proportionate  consolidation.   Under  this  method,  the  Group  has 
accounted for its relevant share in the assets and liabilities, and the income and expenses of Syntheo on a line-by-
line basis within the Group’s financial statements.  The following amounts are included in the Group’s consolidated 
financial statements as a result of the proportionate consolidation of Syntheo: 

  Financial position: 
  Current assets 
  Non-current assets 
  Total assets 

  Current liabilities 
  Total liabilities 

  Net assets 

  Financial performance: 

Income 
  Expenses 
  Profit/(loss) for the year 

2013 

$’000 

2012 

$’000 

11,341 
586 
11,927 

31,427 
31,427 

15,713 
- 
15,713 

15,357 
15,357 

(19,500) 

356 

26,741 
(46,597) 
(19,856) 

4,407 
(4,051) 
356 

60 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
14.  Accrued revenue 

  Accrued revenue 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

88,338 
88,338 

97,831 
97,831 

The  accrued  revenue  balance  of  $88.3  million  (2012  $97.8  million)  represents  revenue  which  has  yet  to  be 
invoiced to customers at year end, due to either the invoicing process not being finalised or work not yet reaching a 
stage  where  it  can  be  invoiced.   Many  of  the  Group’s  customers  require  payment  claims  to  be  submitted   and 
approved prior to invoices being issued.  Although this extends the time revenue is held as accrued, it does result 
in a high level of recoverability of trade debtors. Where work has not yet reached a stage where it can be invoiced, 
revenue is accrued in line with the Group’s accounting policies as outlined at notes 2.9 revenue recognition and 
2.10 construction contracts. 

15.  Plant and equipment 

Leasehold 
improve-
ments at 
cost  

Plant and 
equipment 
at cost 

Equipment 
under 
finance 
lease at 
cost 

Motor 
Vehicles at 
cost 

Total 

Motor 
Vehicles  
under 
finance 
lease at 
cost 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

Gross carrying amount 

  Balance at 1 July 2011 
  Additions 
  Transfers 1 
  Disposals 

  Balance at 1 July 2012 

  Additions 
  Transfers 
  Disposals 

4,378 
1,478 
784 
(29) 

6,611 

5,293 
(78) 
(477) 

9,699 
3,441 
3,838 
(314) 

16,664 

4,592 
1,049 
(548) 

  Balance at 30 June 2013 

11,349 

21,757 

  Accumulated depreciation and impairment 
  Balance at 1 July 2011 
  Transfers 1 
  Disposals 
  Depreciation expense 

(3,008) 
(508) 
22 
(955) 

(6,449) 
(3,965) 
309 
(1,182) 

  Balance at 1 July 2012 
  Transfers 1 
  Disposals 
  Depreciation expense 

(4,449) 

(11,287) 

(34) 
454 
(925) 

(238) 
436 
(2,780) 

  Balance at 30 June 2013 

(4,954) 

(13,869) 

  Net book value 
  As at 30 June 2012 

  As at 30 June 2013 

2,162 

6,395 

5,377 

7,888 

7,951 
- 
(7,010) 
(258) 

683 

- 
(683) 
- 

- 

(6,055) 
6,908 
182 
(1,273) 

(238) 

238 
- 
- 

- 

445 

- 

2,667 
163 
2,359 
(402) 

4,787 

151 
2,407 
(640) 

6,705 

(1,707) 
(2,654) 
381 
(243) 

(4,223) 

(1,269) 
592 
(797) 

(5,697) 

3,059 
- 
(266) 
(20) 

2,773 

- 
(2,773) 
- 

- 

(1,411) 
917 
7 
(782) 

(1,269) 

1,269 
- 
- 

27,754 
5,082 
(295) 
(1,023) 

31,518 

10,036 
(78) 
(1,665) 

39,811 

(18,630) 
698 
901 
(4,435) 

(21,466) 

(34) 
1,482 
(4,502) 

- 

(24,520) 

564 

1,008 

1,504 

- 

10,052 

15,291 

1. Transfers between categories primarily relate to the reclassification of assets no longer held under finance lease arrangements.  

61 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
16. 

Intangible Assets 

Gross carrying amount 

  Balance at 1 July 2011 
  Additions 
  Transfers 1 

  Balance at 1 July 2012 

  Additions 
  Disposals 
  Transfers 

  Balance at 30 June 2013 

  Accumulated amortisation 
  Balance at 1 July 2011 
  Transfers 1 
  Amortisation expense 

  Balance at 1 July 2012 
  Transfers 1 
  Goodwill impairment 
  Amortisation expense 

  Balance at 30 June 2013 

  Net book value 
  As at 30 June 2012 

  As at 30 June 2013 

Service Stream Limited 
Notes to the financial statements 

Software 

Software 
under finance 
lease 

Goodwill 

Total 

$’000 

$’000 

$’000 

$’000 

5,900 
3,286 
2,442 

11,628 

5,723 
- 
78 

17,429 

(2,001) 
(2,750) 
(1,623) 

(6,374) 

(312) 
- 
(2,960) 

(9,646) 

4,327 
469 
(2,147) 

2,649 

- 
- 
- 

205,362 
- 
- 

205,362 

- 
- 
- 

215,589 
3,755 
295 

219,639 

5,723 
- 
78 

2,649 

205,362 

225,440 

(2,211) 
2,051 
(1,428) 

(1,588) 

346 
- 
(883) 

(2,125) 

- 
- 
- 

- 

- 
(89,800) 
- 

(89,800) 

(4,212) 
(699) 
(3,051) 

(7,962) 

34 
(89,800) 
(3,843) 

(101,571) 

5,254 

7,783 

1,061 

524 

205,362 

115,562 

211,677 

123,869 

1. Transfers between categories primarily relate to the reclassification of assets no longer held under finance lease arrangements.  

(a)  Impairment tests for goodwill  
Goodwill  is  monitored  by  management  at  the  reportable  segment  level.  Management  is  committed  to 
ensuring that any changes in its operating environment are assessed in a prudent and timely manner.  
For the purpose of impairment testing, goodwill should be allocated as follows: 

• 

Fixed Communications – comprising activities involved in the design, construction and maintenance 
of  fixed  line  (copper  and  fibre)  infrastructure  assets  relative  to  the  telecommunications  sector  – 
$27.7 million (FY12: $117.5 million). 

•  Mobile Communications – comprising activities involved in the site acquisition, design, construction 

and maintenance of mobile telephony infrastructure – $45.8 million (FY12: $45.8 million). 

•  Energy and Water – comprising activities involved in the provision of a range of specialist metering 
and  environmental  services  to  utilities  and  government  authorities  nationally.  This  includes  the 
provision of contact centre services and end-to-end customer support – $42.0 million (FY12: $42.0 
million). 

(b)  Key assumptions used for value-in-use calculations 
The  recoverable  amount  of  the  cash-generating  units  is  determined  based  on  a  value-in-use  calculation 
which uses cash flow projections based on financial budgets and long-term strategic plans approved by the 
Board.    Management  determined  budgeted gross margin  from  current  and  future contracts,  based  on  past 
performance  and  its  expectations  for  the  future.  Cashflows  beyond  the  five-year  period  have  been 
extrapolated using a 2.5% per annum growth rate. A pre-tax discount rate of 16.4% (2012: 14.4%) has been 
applied in order to discount expected future cashflows into present-day values.  

(c) Impairment charge 
In light of the performance of the Fixed Communications CGU and in particular the Syntheo Joint Venture, 
Management  has  reviewed  and  reassessed  the  growth  assumptions,  forward  business  plans,  weighted 
average cost of capital and discounted cash flow calculations for this CGU.  As a result of the results of this 

62 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
16. 

Intangible assets (continued) 
(c) Impairment charge (continued) 
review, Management has reduced the carrying value of goodwill within the Fixed Communications segment 
by $89.8 million.  

Service Stream Limited 
Notes to the financial statements 

(d)  Impact of possible changes in key assumptions 
Fixed Communications 
As a result of the goodwill impairment indicated above, any downwards revision of the recoverable amount 
of the Fixed Communications segment will result in further impairment charges. 
If the budgeted cashflows used in the value-in-use calculation for the Fixed Communications CGU had been 
5% lower than management’s estimates at 30 June 2013 , the group would have recognised an impairment 
against the carrying amount of goodwill of $94.8m. 
If  the  pre-tax  discount  rate  applied  to  the  cash  flow  projections  of  this  CGU  had  been  1%  higher  than 
management’s  estimates  (17.4%  instead  of  16.4%),  the  group  would  have  recognised  an  impairment 
against goodwill of $95.5m. 

Mobile Communications 
Management  has  performed  sensitivity  analysis  on  the  goodwill  balances  of  the  Mobile  Communications 
CGU and believes that any reasonable possible change in the key assumptions on which the recoverable 
amount  is  based  would  not  cause  the  aggregate  carrying  amount  to  exceed  the  aggregate  recoverable 
amount of the cash-generating unit. 

Energy and Water 
The  recoverable  amount  of  the  Energy  and  Water  CGU  is  estimated  to  be  $73.3m  (2012:  $84.7m).  This 
exceeds the carrying amount of the CGU at 30 June 2013 by $12.3m (2012: $31.5m). 
If the pre-tax discount rate applied to the cash flow projections of the Energy and Water CGU  was 17.6% 
instead  of  16.4%,  the  recoverable  amount  of  the  CGU  would  equal  its  carrying  amount.  If  the  budgeted 
cashflows  used  in  the  value-in-use calculations  of  the  Energy  and Water  CGU  has  been  6.5%  lower  than 
management’s  estimates  at  30  June  2013,  the  recoverable  amount  of  the  CGU  would  equal  its  carrying 
amount. 

17.  Other assets 

  Current 
  Work in progress 
  Prepayments 
  Other  

2013 

$’000 

2012 

$’000 

2,584 
2,498 
88 

5,170 

405 
1,743 
226 

2,374 

18.  Assets pledged as security 

All companies of the Group, apart from a number of dormant entities, are subject to a registered deed of cross-
guarantee  in  relation  to  any  debts incurred  by  a  Group  entity  (refer  to  note  31).    A  fixed  and  floating  mortgage 
charge  exists  over  all  assets  and  uncalled  capital  of  the  Group  as  security  for  all  borrowings  under  its  various 
bank debt and finance facilities.  

63 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
19.  Trade and other payables 

  Current 
  Trade creditors1 
  Sundry creditors and accruals 
  Goods and services tax payable 

Income in advance 

  Non-current 
  Sundry creditors and accruals 

  Disclosed in the financial statements as: 
  Current trade and other payables  
  Non-current trade and other payables  

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

21,183 
38,987 
1,858 
7,490 

69,518 

9,500 

9,500 

34,440 
31,832 
1,389 
13,434 

81,095 

- 

- 

69,518 
9,500 

79,018 

81,095 
- 

81,095 

1.  Typically  no  interest  is  charged  by  trade  creditors  for  the  first  30  days  from  the  date  of  the  invoice.    The  Group  has  financial  risk 

management policies in place to ensure that all payables are paid within the credit timeframe. 

20.  Borrowings 

  Current 
  Bank overdrafts 
  Cash Advance (i) 
  Finance lease liabilities (note 29.2) 

  Non-current 
  Cash Advance (i) 
  Finance lease liabilities (note 29.2) 

  Disclosed in the financial statements as: 
  Current borrowings 
  Non-current borrowings 

2013 

$’000 

2012 

$’000 

4,970 
60,000 
444 

65,414 

- 
- 

- 

65,414 

65,414 
- 

65,414 

- 
- 
988 

988 

53,336 
444 

53,780 

54,768 

988 
53,780 

54,768 

(i)  Trade  finance  and  cash  advance  borrowings  are  drawn  down  from  the  Group’s  finance  facility  which  at 

balance date was a $140.0m two-year, multi-option, multi-currency facility expiring in May 2014. 

The  Group  breached  a  number  of  covenants  under  its  banking  facilities  at  31  March  2013  and  30  June  2013. 
Since balance date, the Group has received credit approved term sheets from its financiers for the renewal of its 
banking facilities out to 31 August 2014.  The facilities being offered under the credit approved term sheets include 
a cash advance facility with an initial limit of $60 million, an overdraft facility of $5 million and a bank guarantee 
facility of $37 million.  Under the terms of the offer, the aforementioned breaches of covenants will be waived by 
the financiers upon execution of the final lending documentation.  Refer note 2.2 for further details. 

64 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
21.  Derivatives 

Interest rate swap contracts designated as cash flow hedges 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

203 

203 

- 

- 

The  Group  is  party  to  derivative  financial  instruments  in  the  normal  course  of  business  in  order  to  hedge  its 
financial exposures to fluctuations in interest rates undertaken in accordance with the Group’s Risk Management 
Policy.  

For  the  purposes  of  AASB  139,  Financial  Instruments:  Recognition  and  Measurement,  the  Group  elected  at 
transaction date to designate its interest rate swap positions as cash flow hedges. The hedges are expected to be 
effective  for  the  life  of  the  hedge  relationship  due  to  the  matched  terms  of  the  underlying  exposure  and  the 
hedging instruments.  

The mark-to-market valuation of all interest rate swap positions was ($203,441) as at 30 June 2013.  The mark-to-
market valuation represents the net present value of all expected future cash-flows that would be required to settle 
the liabilities on the swap positions at balance date.   

To the extent that the hedge is effective any gain or loss from changes in the fair value of the hedging instruments 
is  recognised  in  other  comprehensive  income  in  the  hedging  reserve  within  equity.  In  the  year  ending  30  June 
2013, Service Stream has paid net swap settlement expenses of ($6,223) (2012: nil) on the swap positions which 
have  been  taken  to  the  profit  and  loss  statement  in  the  interest  expense  line.  Interest  Rate  Swaps  currently  in 
place cover approximately 50% (2012 – Nil%) of the variable loan principal outstanding at an average fixed rate of 
3.16%.  

22.  Provisions 

  Current 
  Employee benefits (i) 
  Warranty provision (ii) 

  Non-current 
  Employee benefits (i) 

2013 

$’000 

2012 

$’000 

9,703 
780 
10,483 

2,731 
2,731 

10,504 
828 
11,332 

2,643 
2,643 

13,214 

13,975 

(i)  The provision for employee benefits represents annual leave and long service leave entitlements. 

(ii)  The provision for warranty claims represents the present value of the best estimate of the future  outflow of 

economic benefits that will be required under the Group’s obligation for warranties.  

The movement in each class of provision during the financial year, other than employee benefits, is set out below: 

2013 

Carrying amount at start of year  
Charged/(credited) to profit or loss 
    Additional provisions recognised     
    Unused amounts reversed               

Carrying amount at end of year  

  Warranty 
provisions 
$’000 

828 

205 
(253) 

780 

65 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
23.  Other 

  Current 
  Lease incentives 

  Non-current 
  Lease incentives 

24. 

Issued capital 

  283,418,867  fully paid ordinary shares 

(2012: 283,418,867) 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

1,339 
1,339 

4,094 
4,094 

5,433 

- 
- 

- 
- 

- 

2013 

2012 

228,416 

228,416 

  Changes to the then Corporations Law abolished the authorised capital and par value concept in relation to 

share capital from 1 July 1998. Therefore, the Company does not have a limited amount of authorised capital 
and issued shares do not have a par value. 

  24.1  Fully paid ordinary shares 
  Balance at 1 July 2011 

  Balance 30 June 2012 

  Balance at 30 June 2013 

Number of 
shares 

’000 

Share     
capital 

$’000 

283,419 

283,419 

283,419 

228,416 

228,416 

228,416 

  Fully paid ordinary shares carry one vote per share and carry the right to dividends. 

24.2 Share Options 

As at 30 June 2013, all options issued under the Executive Option Plan (“EOP”) have expired. Share options carry 
no rights to dividends and no voting rights. Further details of the EOP are contained in notes 2.14 and 35. 

24.3 Performance Rights 

As at 30 June 2013, employees have 5,909,474 performance rights issued under the Long Term Incentive Plan 
(“LTIP”) in respect of the FY11 Tranche, the FY12 Tranche and the FY13 Tranche (2012: 6,775,355, FY11 and 
FY12 tranches). The rights for the FY11 Tranche vested on 30 June 2013, and in accordance with the Employee 
Share Ownership Plan, the shares relating to this tranche will be issued to participants who have meet the vesting 
criteria within 14 days from the date on which the company releases its results for the year ending 30 June 2013. 
The remaining rights are due to vest on 30 June 2014 (for the FY12 Tranche) and 30 June 2015 (for the FY13 
Tranche).  Each  performance  right  converts  into  one  ordinary  share,  subject  to  satisfaction  of  vesting  criteria. 
Performance rights carry no rights to dividends and no voting rights. Further details of the LTIP are contained in 
notes 2.14 and 35. 

66 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
25.  Reserves 

  Employee equity-settled benefits 
  Hedging reserves 
  Foreign currency translation 

  Movements: 
  Employee equity-settled benefits reserve 
  Balance at beginning of financial year 
  Share-based payments 

  Balance at end of financial year 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

2012 

$’000 

2,730 
(203) 
- 

2,527 

3,008 
(278) 

2,730 

3,008 
- 
(636) 

2,372 

2,242 
766 

3,008 

The equity-settled employee benefits reserve arises on the grant of rights to executives and senior employees 
under the Executive Option Plan.  

Amounts are transferred out of the reserve and into issued capital if and when the rights are converted to shares. 
Further information about share-based payments is disclosed in notes 2.14 and 35 to the financial statements. 

  Movements: 
  Hedging reserves 
  Balance at beginning of financial year 
  Revaluation 

  Balance at end of financial year 

2013 

$’000 

2012 

$’000 

- 
(203) 

(203) 

- 
- 

- 

  The  hedging  reserve  is  used  to  record  revaluations  with  respect  to  gains  and  losses  on  a  cash  flow  hedge 
instrument  that  are  recognised  in  other  comprehensive  income.  Amounts  will  be  reclassified  to  profit  or  loss 
when the associated hedged transaction affects the profit or loss.  

  Foreign currency translation reserve 
  Balance at beginning of financial year 
  Translation on foreign investment - current earnings 
  Translation on foreign investment - retained earnings 

  Balance at end of financial year 

(636) 
576 
60 

- 

(522) 
(114) 
- 

(636) 

  Exchange  differences  relating  to  the  translation  from  the  functional  currencies  of  the  Group’s  investment  in 
associate  into  Australian  dollars  are  brought  to  account  by  entries  made  directly  to  the  foreign  currency 
translation reserve. 

26.  Retained Earnings / (Accumulated Losses) 

  Balance at beginning of financial year 
  Net profit attributable to members of the parent entity 
  Write back of currency translation reserve on sale of investment  
  Dividends paid 

  Balance at end of financial year 

2013 

$’000 

39,879 
(107,054) 
(60) 
(5,668) 

(72,903) 

2012 

$’000 

23,997 
18,716 
- 
(2,834) 

39,879 

67 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
27.  Earnings per share 

  Basic earnings per share: 
  Total basic earnings per share 

  Diluted earnings per share: 
  Total diluted earnings per share 1 

  Basic earnings per share  

Service Stream Limited 
Notes to the financial statements 

2013 

2012 

Cents per 
share 

Cents per 
share 

(37.77) 

6.60 

(37.77) 

6.54 

  The earnings and weighted average number of ordinary shares used in the calculation of basic earnings per 

share are as follows: 

(Loss) / profit for the year attributable to owners of the Company 

  Earnings used in the calculation of basic EPS 

  Weighted average number of ordinary shares for the purposes of  
  basic earnings per share  

  Diluted earnings per share 1 

2013 

$’000 

2012 

$’000 

(107,054) 
(107,054) 

18,716 
18,716 

2013 

No.’000 

2012 

No.’000 

283,419 

283,419 

  The earnings and weighted average number of ordinary shares used in the calculation of diluted earnings per 

share are as follows: 

(Loss) / profit for the year attributable to owners of the Company 

  Earnings used in the calculation of diluted EPS 

  Weighted average number of ordinary shares used in the calculation of 
  diluted earnings per share 

  Weighted average number of ordinary shares for the purposes of  
  basic earnings per share  
  Shares deemed to be issued for no consideration in respect of: 

     - Long Term Incentive Plan (LTIP) 

  Weighted average number of ordinary shares used in the calculation of 
  diluted earnings per share 

2013 

$’000 

2012 

$’000 

(107,054) 
(107,054) 

18,716 
18,716 

2013 

No.’000 

2012 

No.’000 

285,316 

286,214 

2013 

2012 

No.’000 

No.’000 

283,419 

283,419 

1,897 

2,795 

285,316 

286,214 

1  The  Group's  financial  result  for  the  year  ended  30  June  2013  is  in  a  loss,  as  such  the  dilutive  earnings  per 
share equates to basic earnings per share. 

68 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
28.  Dividends 

  Recognised amounts 

  Fully paid ordinary shares 

Interim dividend 

  Fully paid ordinary shares 

Interim dividend 

  Unrecognised amounts 

  Fully paid ordinary shares 
  Final dividend 

  Fully paid ordinary shares 
  Final dividend 

Service Stream Limited 
Notes to the financial statements 

2013 

2012 

Cents per 
share 

Cents per 
share 

1.0 

1.0 

1.0 

1.0 

2013 

$’000 

2012 

$’000 

5,668 

2,834 

2013 

2012 

Cents per 
share 

Cents per 
share 

- 

- 

1.0 

1.0 

2013 

$’000 

2012 

$’000 

- 

2,834 

  An interim dividend of 1.0 cent per share franked to 100% at 30% corporate income tax rate was paid to the 
holders of fully paid ordinary shares on 18 April 2013. No final ordinary dividend was declared with respect to 
the financial year ending 30 June 2013. 

  Adjusted franking account balance as at 30 June  

Company 

2013 

$’000 

2012 

$’000 

2,480 

21,793 

69 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
29.  Obligations under finance leases 

  29.1 Leasing arrangements 
  The Group leases plant and equipment, a number of motor vehicles and software assets with lease terms of 
between 1 to 4 years. The Group’s obligations under finance leases are secured by the lessor’s title to the 
leased assets. 

Service Stream Limited 
Notes to the financial statements 

  29.2 Finance lease liabilities 

  Not longer than 1 year 
  Later than 1 year and not later than 5 years 

  Minimum future lease payments (i) 
  Less future finance charges 

  Present value of minimum lease payments 

Included in the financial statements as: (note 19) 

  Current borrowings  
  Non-current borrowings  

Minimum future lease payments 

Present value of minimum future 
lease payments 

2013 

$’000 

2012 

$’000 

2013 

$’000 

2012 

$’000 

449 
- 

449 
(5) 

444 

1,032 
449 

1,481 
(49) 

1,432 

444 
- 

444 
- 

444 

444 
- 

444 

988 
444 

1,432 
- 

1,432 

988 
444 

1,432 

(i) Minimum future lease payments include the aggregate of all lease payments and any guaranteed residual. 

  29.3 Fair value 
  The fair value of the finance lease liabilities is shown at note 34.10 

30.  Operating lease arrangements 

  30.1 Leasing arrangements 
  The Group leases a number of motor vehicles and premises throughout Australia.  The rental period of each 
individual lease agreement varies between 1 and 7 years with the renewal options ranging from 1 to 6 years.  
The majority of lease agreements are subject to rental adjustments in line with movements in the Consumer 
Price Index or market rentals. 

  30.2 Non-cancellable operating lease commitments 
  Not longer than 1 year 
  Longer than 1 year and not longer than 5 years 
  Longer than 5 years 

2013 

$’000 

2012 

$’000 

6,031 
14,260 
1,680 

21,971 

4,839 
10,565 
5,858 

21,262 

70 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

31.  Subsidiaries 

Details of the Company’s subsidiaries at 30 June 2013 are as follows: 

Name of entity 
Parent entity 
Service Stream Limited (i) 
Subsidiaries 
Service Stream Holdings Pty Ltd (ii) (v) 
Service Stream Communications Pty Ltd (ii) (iii) (v) 
Total Communications Infrastructure Pty Ltd (ii) (iii) (v) 
Service Stream Solutions Pty Ltd (ii) (iii) (v) 
Radhaz Consulting Pty Ltd (ii) (v) 
Service Stream Infrastructure Services Pty Ltd (ii) (iii) (v) 
Milcom Communications Pty Ltd (ii) (iii) (v) 
McCourt Dando Pty Ltd (ii) (iv) 
McCourt Dando Civil Pty Ltd (ii) (iv) 
McCourt Dando Plant Hire Pty Ltd (ii) (iv) 
AMRS (Aust) Pty Ltd (ii) (iii) (v) 
Service Stream Nominees Pty Ltd (ii) (iii) (vi) 

Ownership interest  

Country of 
incorporation 

2013 
% 

2012 
% 

Australia 

Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 

100 
100 
100 

100 
100 
100 
100 
100 
100 
100 
100 
100 

100 
100 
100 

100 
100 
100 
100 
100 
100 
100 
100 
100 

(i)  Service Stream Limited is the head entity within the tax-consolidated Group. 
(ii)  These companies are members of the tax-consolidated Group. 
(iii)  These companies are wholly owned subsidiaries of Service Stream Holdings Pty Ltd. 
(iv)  These companies are wholly owned subsidiaries of Service Stream Infrastructure Services Pty Ltd. 
(v)  These  wholly-owned  subsidiaries  have  entered  into  a  deed  of  cross  guarantee  with  Service  Stream 
Limited  pursuant  to  ASIC  Class  Order  98/1418  and  are  relieved  of  the  requirement  to  prepare  and 
lodge an audited financial report. 

(vi)  Previously known as Service Stream Financial Services Pty Ltd 

The following entities were deregistered and were removed from the deed of cross guarantee with Service 
Stream Limited during the course of the financial year:  

Resourcing Solutions Pty Ltd 
General Purpose Group Pty Ltd 
Fibercom Technology Pty Ltd 
Metering Services Australasia Pty Ltd 
MSA Plant Pty Ltd 

In addition to the above, Total Communications Infrastructure (Singapore) Pte Ltd was sold to a third party 
during the course of the year.  

71 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
32.  Deed of cross guarantee  

The consolidated statement of comprehensive income of the entities party to the deed of cross guarantee  
are: 

Service Stream Limited 
Notes to the financial statements 

  Statement of comprehensive income 
  Revenue from the rendering of services 
  Other income 

  Employee salaries and benefits 
  Subcontractor fees 
  Site and construction costs 
  Raw materials and consumables used 
  Consulting and temporary staff fees 
  Company administration and insurance expenses 
  Occupancy expenses 
  Technology and communication services 
  Motor vehicle expenses 
  Other expenses 
  Loss on onerous contracts 
  Write back of currency translation differences 
Impairment losses of investment in associate 

  Depreciation and amortisation 
  Goodwill impairment 

Interest expense and other finance costs 
(Loss) / profit before tax 
Income tax benefit / (expense) 
(Loss) / profit for the year from continuing operations 

  Profit for the year from discontinued operations 

(Loss) / profit for the year 

  Other comprehensive income 

Items that may be reclassified to profit or loss 

  Exchange differences on translating foreign investment 
  Cash flow hedges 
  Total comprehensive income for the year 

2013 
$’000 

2012 
$’000 

499,987 
(135) 
499,852 

(154,826) 
(147,033) 
(79,135) 
(55,348) 
(12,065) 
(10,105) 
(9,567) 
(7,768) 
(9,781) 
(5,115) 
- 
(576) 
- 
(8,266) 
(89,800) 
(3,685) 
(93,218) 
4,673 
(88,545) 
- 
(88,545) 

587,897 
(88) 
587,809 

(145,452) 
(227,707) 
(77,635) 
(45,312) 
(11,325) 
(11,220) 
(9,127) 
(8,953) 
(8,152) 
(3,444) 
- 
- 
(700) 
(7,486) 
- 
(4,973) 
26,323 
(7,820) 
18,503 
- 
18,503 

576 
(203) 
(88,172) 

- 
- 
18,503 

(Loss) / profit attributable to the equity holders of the parent  

(88,545) 

18,503 

  Total comprehensive income attributable to equity holders of the 

(88,172) 

18,503 

parent 

72 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
32.  Deed of cross guarantee (continued) 

The consolidated balance sheet of the entities party to the deed of cross guarantee are: 

Service Stream Limited 
Notes to the financial statements 

Balance sheet 
  Current assets 
  Cash and cash equivalents 
  Trade and other receivables 

Inventories 

  Accrued revenue 
  Other 

  Assets classified as held for sale 
  Total current assets 

  Non-current assets 
  Plant and equipment 
  Deferred tax assets due from Parent 

Intangible assets 

  Total non-current assets 
  Total assets 

  Current liabilities 
  Trade and other payables 
  Borrowings  
  Current tax liabilities payable to Parent 
  Provisions 
  Other 
  Total current liabilities 
  Non-current liabilities 
  Borrowings  
  Provisions 
  Deferred tax liabilities 
  Other 
  Derivatives 
  Total non-current liabilities 
  Total liabilities 
  Net Assets 

  Equity 

Issued capital 

  Reserves 
  Retained earnings / (Accumulated losses)* 
  Total equity 

* Retained earnings / (Accumulated losses) 

  Retained earnings as at beginning of the financial year 
  Net profit 
  Dividends provided for or paid 
  Retained earnings as at end of the financial year 

2013 
$’000 

2012 
$’000 

13,393 
61,667 
11,532 
84,870 
4,537 
175,999 
- 
175,999 

14,705 
- 
123,869 
138,574 
314,573 

45,090 
65,414 
- 
9,633 
1,339 
121,476 

- 
2,731 
10,027 
4,094 
203 
17,055 
138,531 

176,042 

228,416 
2,527 
(54,901) 
176,042 

39,312 
(88,545) 
(5,668) 
(54,901) 

14,728 
63,927 
12,096 
96,572 
1,623 
188,946 
647 
189,593 

10,052 
6,177 
211,677 
227,906 
417,499 

73,236 
988 
4,784 
11,332 
- 
90,340 

53,780 
2,643 
- 
- 
- 
56,423 
146,763 

270,736 

228,416 
3,008 
39,312 
270,736 

23,643 
18,503 
(2,834) 
39,312 

73 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
33.  Notes to the statement of cash flow 

  33.1 Reconciliation of cash and cash equivalents 

  Cash at bank 
  Bank overdraft (note 20) 
  Cash and cash equivalents 

Service Stream Limited 
Notes to the financial statements 

2013 

$’000 

13,398 
(4,970) 
8,428 

2012 

$’000 

20,916 
- 
20,916 

  33.2 Reconciliation of profit for the year to net cash flows from operating activities 

(Loss) / profit for the year 

  Loss / (gain) on sale of disposal of non-current assets 
  Depreciation and amortisation 
  Goodwill impairment 

Impairment losses of investment in associate 

  Share of investment in associates loss 
  Expense recognised in respect of equity-settled share-based payments 

Impairment loss recognised / (reversed) on trade receivables 
Increase in deferred tax balances 

  Decrease in current tax liability 

  Movement in working capital: 
  Decrease in receivables 
  Decrease/(increase) in accrued income 

Increase in other assets 
(Increase)/decrease in inventories 
Increase in trade and other payables 

  Decrease in provisions 
  Net cash provided by operating activities 

34.  Financial instruments 

(107,054) 
7 
8,345 
89,800 
- 
23 
(278) 
80 
10,354 
(4,891) 

18,716 
(26) 
7,486 
- 
700 
36 
766 
(371) 
1,412 
(1,483) 

1,975 
9,493 
(2,796) 
(5,449) 
4,338 
(761) 

3,186 

37,841 
(56,580) 
(2,419) 
2,213 
8,409 
(740) 

15,960 

  The Group’s activities expose it to a variety of financial risks including credit, currency, interest rate and liquidity 

risk exposures.  

The  Group’s  risk  management  program  looks  to  identify  and  quantify  these  exposures  and  where  relevant 
reduce  the  sensitivity  to  potential  adverse  impacts  on  its  financial  performance.  The  Group  uses  derivative 
financial  instruments  such  as  foreign  exchange  contracts  and  interest  rate  swaps  to  hedge  certain  risk 
exposures. Derivatives financial instruments are used only for hedging purposes.  

The  Group  operates  a  centralised  treasury  function  that  is  tasked  with  the  management  of  its  day  to  day 
exposure  to  financial  and  currency  risks.  The  treasury  function  is  the  only  area  authorised  by  the  Board  to 
transact financial instruments on behalf of the Group in the management these risk exposures. 

The  Group’s  use  of  financial  instruments  is  controlled  by  documented  Delegations  of  Authorities  which  are 
approved by the Board and which also include specific segregation of duties. 

34.1 Capital risk management 

The Group manages its available capital and liquidity to ensure that it is able to continue as a going concern and 
to maximise the potential returns to shareholders. Capital and liquidity risk management is primarily undertaken 
by the on-going monitoring of daily liquidity, ensuring that the Group has access to adequate levels of funding 
facilities,  via  optimising  the  amount,  tenor  and  interest  serviceability  of  debt  drawn  as  well  as  the  regular 
monitoring of various key financial metrics including  debt to earnings ratios etc.   

The capital structure of the Group consists of net debt (borrowings as detailed in note 20 offset by cash balances 
at bank) and equity (comprising issued capital, reserves and retained earnings as disclosed in notes 24, 25 and 
26).   

74 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

34.  Financial instruments (continued) 
  34.1 Capital risk management (continued) 

As  a  condition  of  its  bank-provided  finance  facilities,  the  Group  is  subject  to  various  debt  covenants  including 
maintenance  of  minimum  levels  of  equity,  gearing  ratio  and  asset  cover  ratios  all  of  which  are  monitored  and 
reported upon on a quarterly basis to its bankers. The Group breached a number of covenants under its banking 
facilities  at  31  March  2013  and  30  June  2013  as  a  consequence  of  the  impact  of  the  business’  operating 
performance  on  its  12  month  rolling  EBITDA  and  EBIT  metrics  and  the  impairment  charge  relating  to  Fixed 
Communications’  goodwill.    Since  balance  date,  the  Group  has  received  credit  approved  term  sheets  from  its 
financiers  for  the  renewal  of  its  banking  facilities  out  to  31  August  2014.    Under  the  terms  of  the  offer,  the 
aforementioned  breaches  of  covenants  will  be  waived  by  the  financiers  upon  execution  of  final  lending 
documentation.    In  addition, several  of  the  former  facility  covenants  are  suspended,  amended  or  replaced  with 
more relevant measures.  Refer note 2.2 for further details.   

The  Board  and  senior  management  review  the  capital  structure  of  the  Group  on  at  least  an  annual  basis 
considering  the  relative  cost  and  risks  associated  with  each  class  of  capital,  as  well  as  any  restrictions  or 
limitations that may exist in terms of the current mix of capital.   

34.1.1 Gearing ratio 
The gearing ratio at end of the reporting period was as follows. 

Debt (i) 
Cash at bank 
Bank guarantees 

Total debt 

EBITDA 
Gearing ratio 

2013 

$’000 

2012 

$’000 

65,414 
(13,398) 
28,324 

80,340 

54,768 
(20,916) 
21,730 

55,582 

(13,392) 
 -6.00x  

38,041 
 1.46x  

(i)  Debt is defined as long-and short-term borrowings, as detailed in note 20. 

  34.2 Significant accounting policies 

Details of the significant accounting policies and methods adopted (including the criteria for recognition, the basis 
of  measurement,  and  the  basis  for  recognition  of  income  and  expenses)  for  each  class  of  financial  asset, 
financial liability and equity instrument are disclosed in note 2. 

  34.3 Categories of financial instruments 

  Financial assets 
  Cash and bank balances 
  Loans and receivables 

  Financial liabilities 
  Trade and other payables  
  Bank overdraft 
  Cash advances 
  Derivatives 
  Finance lease / hire purchase liabilities 

2013 

$’000 

2012 

$’000 

13,398 

61,888 

20,916 

63,943 

79,018 

4,970 

60,000 

203 

444 

81,095 

- 

53,336 

- 

1,432 

75 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
34.  Financial instruments (continued) 

34.4 Financial risk management objectives 

Service Stream Limited 
Notes to the financial statements 

The types of financial risks to which the Group is typically exposed include market (interest rate and currency risks 
specifically), liquidity and credit risk. 

The Group’s central treasury function manages all borrowings and the provision of financial security undertakings.   

Treasury  is  the  only  area  within  the  Group  that  is  authorised  to  transact  financial  and  derivative  financial 
instruments for the management of the Group’s financial risk exposures. 

The  treasury  function  provides  liquidity  management,  transactional  banking,  merchant  payment,  currency 
management and markets advice and associated services to all companies in the Group. It is also responsible for 
monitoring and managing the financial and operational risks relating to the Group’s banking and financial market 
related operations.  

The  selling  of  naked  options  as  well  as  on  the  use  of  any  financial  instrument  for  speculative  purposes  is 
prohibited under the Group’s Financial and Treasury Risk Management Policy. 

Compliance  with  financial  risk  management  policies  and  financial  exposure  limitations  are  reviewed  by  senior 
management  on  a  daily  basis  and  regular  reporting  on  risk  management  strategy  and  policy  compliance  is 
undertaken to the Group’s Audit & Risk Management Committee as well as to its Board of Directors. 

34.5 Market risk 

Market risk is the risk that the fair value of financial instruments or future cash flows will fluctuate due to changes in 
market based interest rates, security prices or currency rates. 

The  Group’s  funding  activities  routinely  expose  it  to  financial  risks  arising  from  changes  in  market  interest  rates 
(refer note 34.6).   

The  Group  typically  has  only  small  short-term  exposure  to  currency  risk  as  the  majority  of  its  activities  are 
conducted within Australia and priced in AUD.  

Only limited amounts of stock and other material are sourced from abroad and priced in USD.   

34.6 Interest rate risk management 
The Group is exposed to interest rate risk through its borrowings and short-term investment activities.  
Interest rate risk is managed by the use a mix of fixed rate and floating rate borrowings, and as required, by the 
hedging of residual risk exposure through the use of derivative financial instruments. 
The sensitivity analyses below have been determined based on the Group’s exposure to interest rate risk on its 
net floating rate borrowings as at the end of the reporting period.  
Based  upon  a  100  basis  point  parallel  increase  in  prevailing  market  interest  rates,  the  Group’s  sensitivity  to 
interest  rate  risk  at  30  June  2013  was  equivalent  to  a  net  profit  before  tax  decrease  of  $349,704  (2012: 
$324,196).The Group’s exposure to interest rates on financial assets and liabilities are detailed in the liquidity risk 
management section of this note. 

34.7 Credit risk management 

Credit risk refers to the risk that transaction counterparties will default on their contractual obligations resulting in 
a financial loss to the Group.  

The  Group  transacts  wholesale  financial  market  transactions  only  with  entities  that  have  a  minimum  long  term 
Investment Grade credit rating and typically only transacts with its credit approved Banking Panel members.  

The  Group’s  wholesale  credit  risk  is  calculated  based  upon  the  summation  of  any  investments  plus  accrued 
interest  held  with  the  counterparty  together  with  the  net  positive  mark  to  market  fair  valuation  of  any  derivative 
financial instruments also held with that counterparty. 

The Group has adopted a retail and business-to-business credit policy of only dealing with creditworthy counter 
parties  and  where  appropriate,  obtaining  sufficient  collateral  as  a  means  of  mitigating  the  risk  of  financial  loss 
from credit defaults.  

Credit  information  is  supplied  by  independent  rating  agencies  where  available  and  the  Group  uses  publicly 
available  financial  information  and  its  own  internal  trading  history  to  internally  rate  its  major  customers.  Credit 
exposures and credit ratings of counter-parties are monitored regularly.  

As stated in note 11, a significant portion of revenue is derived from major companies such as Telstra Corporation 
Limited, Fujitsu Australia Limited, Vodafone Hutchison Pty Ltd, Origin Energy Limited, and NBN Co Limited.  

76 

 
 
 
 
 
 
 
 
 
 
34.  Financial instruments (continued) 

34.7 Credit risk management (continued) 

Service Stream Limited 
Notes to the financial statements 

These are large entities with solid credit ratings and a good trading history and therefore the credit risk associated 
with these receivables is classified as low. The remaining trade receivables balance consists of a large number of 
customers, spread across the telecommunications and utilities sectors.  

The  carrying  amount  of  financial  assets  recorded  in  the  financial  statements,  net  of  any  allowances  for  losses, 
represents  the  Group’s  maximum  exposure  to  credit  risk  without  taking  account  of  the  value  of  any  collateral 
obtained. 

34.8 Currency risk management 

Currency risk arises when future commercial transactions and recognised assets and liabilities are denominated 
in  a  currency  other  than  the  entity’s  functional  currency  and  from  the  translation  of  net  investments  in  foreign 
operations.  

The Group operates only within Australia and receives revenues denominated in AUD.  

Minor currency risk exposures arise due to a small annual volume of non-AUD denominated imports of materials. 
Currency risk on material imports is managed predominately through the use of AUD denominated contracts or by 
forward foreign exchange contracts on the low volume of foreign sourced materials.  

At balance date no foreign exchange contracts were held (FY12: mark to market valuation of AUD -$45,214.08). 

34.9 Liquidity risk management 

Management of the Group’s liquidity risk exposure is undertaken by the Group’s treasury and finance functions 
daily and intraday by monitoring of the Group’s actual cash flows and via regularly updated forecasting of payable 
and receivable profiles.  

In order to maintain adequate liquidity, the Group typically maintains an inter-day cash buffer as well as having 
access to reserve overdraft facilities and committed funding lines with two different financial institutions. 

Included in note 34.9.2 are details of the borrowing facilities available to the Group at 30 June 2013. 

34.9.1 Liquidity and interest rate risk tables 
The following tables detail the Group’s maturity profile for non-derivative financial liabilities.  
The table represents the undiscounted cash flows of financial liabilities based on the earliest date on which the 
Group is contracted to repay principal. Where applicable, values represent both interest and principal cash flows. 

Weighted 
average 
interest rate 
$’000 

Carrying 
amount 

Contractu- 
al cash flow 

6 months or 
less 

6-12 
months 

1-2 years 

2-5 years 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

2013 

  Non-derivative financial liabilities 
  Trade and other 

payables 

- 

(79,018) 

(79,018) 

(69,518) 

  Finance lease liabilities 
  Derivatives 
  Cash advances - 

variable 

4.19% 

3.16% 

4.72% 

(444) 

(203) 

(449) 

(203) 

(449) 

(77) 

(60,000) 

(60,471) 

(60,471) 

(139,665) 

(140,141) 

(130,515) 

2012 

  Non-derivative financial liabilities 
  Trade and other 

payables 

- 

(81,095) 

(81,095) 

(81,095) 

  Finance lease liabilities 
  Cash advances - 

variable 

4.64% 

5.28% 

(1,432) 

(53,336) 

(1,481) 

(54,451) 

(516) 

(1,115) 

(135,863) 

(137,026) 

(82,725) 

- 

- 

(84) 

- 

(84) 

- 

(516) 

- 

(516) 

(9,500) 

- 

(42) 

- 

(9,542) 

- 

(449) 

(53,336) 

(53,785) 

- 

- 

- 

- 

- 

- 

- 

- 

- 

77 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
34.  Financial instruments (continued) 

Service Stream Limited 
Notes to the financial statements 

  34.9.2 Financing facilities 

  Bank guarantees: 
  •       amount used 
  •       amount unused 

  Secured bank overdraft: 
  •       amount used 
  •       amount unused 

2013 

$’000 

2012 

$’000 

28,324 

16,676 

45,000 

21,730 

28,270 

50,000 

4,970 

5,030 

10,000 

- 

5,000 

5,000 

  Secured commercial bill and equipment finance lease facilities were repaid in full and cancelled in May 2012 as 
part of the Group’s refinancing activities. The current year balance below relates to an unsecured finance lease 
over IT licences. 
  •       amount used 
  •       amount unused 

1,432 

444 

- 

- 

  The secured cash advance and trade finance facilities were established in May 2012 and are due to mature in 

May 2014: 

  •       amount used 
  •       amount unused 

60,000 

25,000 

53,336 

26,664 

85,000 

80,000 

444 

1,432 

Financial  guarantees  provided  in  the  normal  course  of  business  are  shown  above.  Based  upon  current 
expectations as at 30 June 2013, the Group considers that it is more likely than not that such amounts will not 
be payable under these arrangements. 

Since balance date, the Group has received credit approved term sheets from its financiers for the renewal of 
its banking facilities out to 31 August 2014.  Refer note 2.2 for further details.  

78 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
34.  Financial instruments (continued) 
34.10 Fair value of financial instruments 

Except as detailed in the following table, the Directors consider that the carrying amounts of financial assets and 
financial liabilities recognised at amortised cost in the financial statements approximate their fair values.  

Service Stream Limited 
Notes to the financial statements 

  Financial assets 
  Cash 
  Trade and other receivables 
  Financial liabilities 
  Trade and other payables 
  Cash advances - variable 
  Bank overdraft 
  Derivatives 
  Finance lease/hire purchase liabilities 

2013 

2012 

Carrying 
amount 
$’000 

Fair value 

$’000 

Carrying 
amount 
$’000 

Fair value 

$’000 

13,398 
61,888 

79,018 
60,000 
4,970 
203 
444 

13,398 
61,888 

79,018 
60,000 
4,970 
203 
403 

20,916 
63,943 

81,095 
53,336 
- 
- 
1,432 

20,916 
63,943 

81,095 
53,336 
- 
- 
1,308 

AASB 7 Financial Instruments: Disclosures requires disclosure of fair value measurements by level of the following 
fair value measurement hierarchy:  

•  Quoted prices (unadjusted) in active markets for identical assets or liabilities (level 1); 

•  Inputs other than quoted prices included within level 1 that are observable for the asset or liability, either directly 

(as prices) or indirectly (derived from prices) (level 2); and 

•  Inputs for the asset or liability that are not based on observable market data (unobservable inputs) (level 3). 

The derivatives included in the above table are considered to be level 2 financial instruments. 

The fair values of financial assets and financial liabilities are determined as follows:   

•  The  fair  values  of  financial  assets  and  financial  liabilities  with  standard  terms  and  conditions  and  traded  on 
active liquid markets are determined with reference to quoted market prices (includes listed redeemable notes, 
bills of exchange, debentures and perpetual notes); 

•  The  fair  values  of  other  financial  assets  and  financial  liabilities  (excluding  derivative  instruments)  are 
determined  in  accordance  with  generally  accepted  pricing  models  based  on  discounted  cash  flow  analysis 
using prices from observable current market transactions and dealer quotes for similar instruments;  

•  The  fair  values  of  derivative  instruments  are  calculated  using  quoted  prices.  Where  such  prices  are  not 
available, a discounted cash flow analysis is performed using the applicable yield curve for the duration of the 
instruments  for  non-optional  derivatives,  and  option  pricing  models  for  optional  derivatives.  Foreign  currency 
forward  contracts  are  measured  using  quoted  forward  exchange  rates  and  yield  curves  derived  from  quoted 
interest  rates  matching  maturities  of  the  contracts.  Interest  rate  swaps  are  measured  at  the  present  value  of 
future cash flows estimated and discounted based on the applicable yield curves derived from quoted interest 
rates. 

35.  Share-based payments 

35.1  Executive option plan 

The  Group  previously  operated  an  Executive  Option  Plan  (“EOP”)  under  which  executives  and  senior  employees 
with  more  than  five  years  service  with  the  Group  may  be  granted  options  to  purchase  ordinary  shares  in  the 
Company.  

The  number  of  options  granted  was  calculated  in  accordance  with  the  performance-based  formula  approved  by 
shareholders  at  a  previous  Annual  General  Meeting  and  was  subject  to  approval  by  the  Remuneration  and 
Nomination Committee.  

Executive share options carry no rights to dividends and no voting rights.   

The Directors can, at their discretion, issue share options to executives and senior employees as part of the Group’s 
remuneration  policy.  The  following  share-based  payment  arrangements  were  in  existence  during  the  current  and 
comparative reporting periods: 

79 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
35.  Share-based payments (continued) 

35.1  Executive option plan (continued) 

Service Stream Limited 
Notes to the financial statements 

Options series 

Number 

Grant date 

Expiry date 

Exercise price 

Series 15 

Series 16 

Series 17 

Series 18 

500,000 

730,000 

40,000 

40,000 

4 January 2007 

31 October 2011 

4 January 2007 

31 October 2011 

23 October 2007 

23 October 2007 

1 March 2012 

1 March 2013 

As at balance date, all options issued under this plan had expired. 

$ 

1.0761 

1.6311 

0.9611 

1.7111 

Fair value at 
grant date 

$ 

0.0767 

0.1006 

0.0823 

0.1423 

Options  were  priced  using  a  Black  Scholes  model.  Where  relevant,  the  expected  life  used  in  the  model  was 
adjusted  based  on  management’s  best  estimate  for  the  effects  of  non-transferability,  exercise  restrictions  and 
behavioural  considerations.    Expected  volatility  was  based  on  the  historical  share  price  volatility  over  the 
previous two years.  To allow for the effects of early exercise, it was assumed that employees would exercise the 
options after vesting date when the share price was two and half times the exercise price. 

On  16  September  2009  the  exercise  prices  of  existing  options  were  amended  as  a  result  of  the  new  issue  of 
shares under the renounceable rights offer announced to the market on 14 September 2009.  The table above 
reflects the new exercise prices. 

35.1.1 Movements in share options during the year 
The following reconciles the outstanding share options granted under the EOP at the beginning and end of the 
financial year: 

2013 

2012 

Number of 
options 

Weighted 
average 
exercise price 

40,000 

(40,000) 

- 

- 

$ 

1.7111 

- 

- 

- 

. 

. 

. 

. 

. 

. 

Number of 
options 

Weighted 
average 
exercise price 

1,310,000 

(1,270,000) 

40,000 

40,000 

$ 

1.4012 

- 

1.7111 

1.7111 

  Balance at beginning of the financial year  
  Expired during the financial year  
  Balance at end of the financial year 
  Exercisable at end of the financial year  

35.1.2 Share options exercised during the year   

No share options granted under the EOP were exercised during the current financial year. 

35.1.3 Share options outstanding at the end of the year 

No share options were outstanding at the end of the year (2012: weighted average exercise price of $1.7111,  and 
weighted average remaining contractual life of 244 days). 

35.2 Long Term Incentive Plan (“LTIP”) 

From time to time employees in senior management roles and/or Directors may be invited, with approval from the 
Board, to participate in the LTIP. The LTIP operates within the shareholder approved Employee Share Ownership 
Plan (“ESOP”), under the administration of the Remuneration and Nomination Committee. The extent of individual 
participation and the associated number of performance rights offered is recommended by the Managing Director 
and  reviewed  by  the  Remuneration  and  Nomination  Committee,  which  will  then  make  recommendations  to  the 
Board, and to shareholders at the Annual General Meeting in the case of Directors, for approval.  

In  accordance  with  the  provision  of  the  ESOP  and  consistent  with  the  prior  year,  Directors  and  employees  in 
senior  management  roles  were  invited  to  participate  in  the  LTIP  which  entitled  them  to  receive  a  number  of 
performance  rights  in  respect  of  the  year  ending  30  June  2013  (“FY13  Tranche”).    Each  performance  right 
converts  into  one  Service  Stream  Limited  ordinary  share  on  vesting.    No  amounts  are  paid  or  payable  by  the 
participant on receipt of the performance rights, and the performance rights carry neither rights to dividends nor  

80 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

35.  Share-based payments (continued) 

35.2 Long Term Incentive Plan (“LTIP”) (continued)  
voting  rights.    The  number  of  performance  rights  granted  is  based  on  the  employee’s  long  term  incentive 
participation rate, which is expressed as a percentage of the participant’s TFR, and the volume-weighted average 
market  price  of  the  Company’s  shares  over  a  prescribed  period  of  time.    The  performance  rights  are  subject  to 
service and performance criteria being:  

 

 

The participant must be an employee at the vesting date; 

50% of the performance rights granted will each vest where: 

o 
o  The  Group’s  earnings  per  share  (“EPS”)  achieves  annual  growth  of  10%  or  more  (full 
achievement) or 7.5% (pro-rata achievement) over the performance period from an agreed base 
EPS, as detailed below:  

Percentage of performance rights that vest 

EPS growth per annum 

0% 

40% 

Below 7.5%  

At 7.5%  

Proportional vesting 

Greater than 7.5% and less than 10.0% 

100% 

10.0% and above 

The  table  below  details  the  performance  period,  vesting  dates  and  EPS  base  for  each  of  the  LTIP 
tranches:  

Performance period 
Vesting date  
EPS base (cents per share) 

FY11 Tranche 
3 years  
30 June 2013 
3.85 

FY12 Tranche 
3 years  
30 June 2014 
5.80 

FY13 Tranche 
3 years  
30 June 2015 
6.60 

o  The Group’s total shareholder return (“TSR”) over the performance period is such that it would 
rank  at  or  above  the  75th  percentile  (full  achievement)  or  the  50th  percentile  (pro-rata 
achievement)  of  a  relevant  peer  group  of  companies  being  those  comprising  the  ASX  200 
Industrials index, as detailed below: 

Percentage of performance rights that vest 
0% 
50% 
Proportional vesting 

100% 

TSR ranking 
Below the 50th percentile  
At the 50th percentile  
Above the 50th percentile but below the 
75th percentile 

75th percentile or above (top quartile) 

The following LTIP performance right arrangements were in existence at the end of the period: 

LTIP Series 

Number 

Grant date 

FY11 tranche 1 

711,222 

18 February 2011 

FY11 tranche (R. Grant) 1,3 

313,480 

18 February 2011 

FY12 tranche 2 

1,866,347 

FY13 tranche 4 

3,018,425 

25 November 
2011 

30 November 
2012 

Grant date weighted 
average fair value 

Vesting date 

Relative TSR hurdle - $0.720 
EPS hurdle - $0.750 
Relative TSR hurdle - $0.315 
EPS hurdle - $0.315 
Relative TSR hurdle - $0.160 

30 June 2013 

30 June 2013 

30 June 2014 

EPS hurdle - $0.250 
Relative TSR hurdle - $0.190 

30 June 2015 

EPS hurdle - $0.290 

  1. The performance period for the FY11 tranche of LTIP performance rights commenced 1 July 2010.   
2. The performance period for the FY12 tranche of LTIP performance rights commenced 1 July 2011.   
3. Although the grant date for Bob Grant’s performance rights was 18 February 2011, the issue of these rights was not approved until the 
Company’s Annual General Meeting on 26 October 2011.   
4. The performance period for the FY13 tranche of LTIP performance rights commenced 1 July 2012.   

81 

 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
35.  Share-based payments (continued) 

Service Stream Limited 
Notes to the financial statements 

35.2.1 Fair value of performance rights via the LTIP granted in the year 
The  performance  rights  with  the  relative  TSR  hurdle  vesting  condition  have  been  valued  using  a  Monte-Carlo 
simulation.  The performance rights with the EPS hurdle vesting condition have been valued using a Binomial tree 
methodology.    Both  valuation  methodologies  are  underpinned  by  a  ‘risk  neutral’  probability  framework  with 
lognormal share prices.  Key assumptions of the framework that underpin the valuations performed are: arbitrage 
free markets, complete and liquid markets, stationary lognormal share price return distributions, no trading costs or 
taxes,  risk  neutral  probability  framework,  short  selling  is  possible,  continuous  trading  and  perfectly  divisible 
securities. 

35.2.2 Key inputs into the model 

Tranche 

Share Price at 
Grant Date 

Expected  
life 

Volatility 

Risk-free 
interest rate 

Dividend  
yield 

Vesting  
date 

FY13 

 $              0.34  

2.8 years 

FY12 

 $              0.30  

2.6 years 

FY11 

 $              0.77  

2.4 years 

50% 

60% 

60% 

2.62% 

5.7% 

30 June 2015 

3.06% 

6.7% 

30 June 2014 

5.04% 

1.0% 

30 June 2013 

35.2.3 Movements in the LTIP performance rights during the year 
The following reconciles the outstanding performance rights granted under the LTIP at the beginning and end of 
the financial year:  

2013 

2012 

Number of 
performance 
rights 

Balance at beginning of the financial year  
Forfeited during the year 
Granted during the year 

Balance at end of the financial year 

Balance vested at end of the financial 
year  

6,775,335 
(5,259,236) 
4,393,375 

5,909,474 

1,024,702 

Grant date 
weighted 
average fair 
value 
$ 
            0.378  
            0.384  
0.240 

0.270 

0.604 

.  Number of 

performance 
rights 

. 

. 

. 

. 

2,864,212 
(152,543) 
4,063,666 

6,775,335 

- 

Grant date 
weighted 
average fair 
value 
$ 

0.604 
0.604 
0.205 

0.378 

- 

The grant date weighted average fair value of $0.270 is the result of the separate criteria as set out at note 35.2. 

During  the  current  financial  year,  1,024,702  performance  rights  granted  under  the  LTIP  vested.  The 
performance  rights  outstanding  at  the  end  of  the  year  have  a  weighted  average  fair  value  of  $0.270  and  a 
remaining contractual life of two years (FY13 Tranche) and one year (FY12 Tranche).  

82 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

36.  Key management personnel compensation 

Details of key management personnel 
The Directors of the Company and key management personnel of the Group during the year were: 

•  P Dempsey (Chairman) 
•  B Gallagher (Non-Executive Director – until 8 April 2013, Executive Director – appointed 8 April 2013) 
•  G Sumner (Managing Director – resigned 8 April 2013) 
•  D Page AM (Non-Executive Director)  
•  S Wilks (Non-Executive Director) 
•  R Grant (Alternate Director, Chief Financial Officer) 
•  S Ellich (Executive General Manager – Fixed Communications – until his resignation on 28 May 2013) 
•  C Orr (Executive General Manager – Fixed Communications – appointed 28 May 2013) 
•  D Hill (Executive General Manager – Mobile Communications) 
•  L Mackender (Executive General Manager – Energy and Water)  

Key management personnel compensation 
The aggregate compensation made to Directors and key management personnel of the Group is set out below: 

Short-term employee benefits 
Post-employment benefits 
Other long-term benefits 
Termination benefits 
Share-based payments 

2013 

$ 

2,463,940 
166,268 
58,329 
- 
(26,220) 

2012 

$ 

3,167,345 
215,550 
33,244 
- 
302,860 

2,662,317 

3,718,999 

The fair value of performance rights issued under the Long Term Incentive Plan, allocated on a pro-rata basis, 
to  the  current  financial  year.  Where  rights  have  been  forfeited  due  to  resignation  or  non-achievement  of 
performance targets the relevant remuneration disclosure will be negative. 

The  compensation  of  each  member  of  the  key  management  personnel  of  the  Group  is  set  out  in  the 
Remuneration Report. 

37.  Related party disclosures 

The immediate parent and ultimate controlling party of the Group is Service Stream Limited.  
Balances  and  transactions  between  the  Company  and  its  controlled  entities,  which  are  related  parties  of  the 
Company,  have  been  eliminated  on  consolidation  and  are  not  disclosed  in  this  note.  Details  of  transactions 
between the Group and other related parties are disclosed below. 

37.1 Equity interests in related parties 
37.1.1 Equity interests in subsidiaries 
Details  of  the  percentage  of  ordinary  shares  held  in  subsidiaries  are  disclosed  in  note  31  to  the  financial 
statements. 
37.1.2 Equity interests in associates and joint ventures 
Details of interests in associates and joint ventures are disclosed in notes 12 and 13 to the financial statements. 

37.2 Transactions with key management personnel 
37.2.1 Key management personnel compensation 
Details of key management personnel compensation are disclosed in note 36 to the financial statements. 
37.2.2 Loans to key management personnel 
There are no outstanding loan balances with key management personnel of the Group or to their related parties. 
These balances do not include loans that are in-substance options and are non-recourse to the Group. 

83 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

37.  Related party disclosures (continued) 
37.2.3 Key management personnel equity holdings 
Fully paid ordinary shares of Service Stream Limited 

The  numbers  of  shares  in  the  Company  held  during  the  financial  year  by  each  Director  key  management 
personnel member of the Group, including their personally related parties, are set out below. 

Balance at 1 
July 

Granted as 
compen 
-sation 

Balance as 
at date of 
appointment 

Net other 
change 

Balance as 
at date of 
resignation 

Balance at 
30 June 

No. 

No. 

No. 

No. 

No. 

No. 

  2013 
  P Dempsey 
  D Page 
  B Gallagher 

  S Wilks  
  G Sumner 2 
  R Grant 
  S Ellich 2 
  C Orr 1 
  D Hill 

  L Mackender 

  2012 
  P Dempsey 

  D Page 

  B Gallagher 

  S Wilks  

  G Sumner 

  R Grant 

  S Ellich 
  D Hill 1 

320,000 

82,900 

8,792,113 

255,000 

350,000 

144,166 

367,655 

- 

1,134 

49,434 

200,000 

27,400 

8,792,113 

- 

350,000 

144,166 

367,655 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

1,134 

- 

- 

- 

- 

- 

- 

- 

- 

- 

1,134 

250,000 

46,500 

- 

245,000 

150,000 

- 

- 

- 

- 

- 

120,000 

55,500 

- 

255,000 

- 

- 

- 

- 

- 

- 

- 

- 

(500,000) 

570,000 

129,400 

8,792,113 

500,000 

- 

- 

144,166 

(367,655) 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

1,134 

1,134 

49,434 

320,000 

82,900 

8,792,113 

255,000 

350,000 

144,166 

367,655 

1,134 

The  movement  in  equity  holdings  disclosed  reflects  only  those  movements  which  took  place  during  the  period  that  persons 
were regarded as key management personnel. 

1. The balance of securities held as at 1 July is nil as this person was not a key management person at that date. 

2. The balance of securities held as at 30 June is nil as this person is no longer a key management person.   

The  numbers  of  rights  and options  over  ordinary shares in  the  Company  held  during  the financial  year  by 
each Director and other key management personnel of the Group, including their personally related parties, 
are set out below. 

Share options of Service Stream Limited  

During the financial year, no share options were issued to or exercised (2012: nil) by key management personnel.  

84 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
37.  Related party disclosures (continued) 

37.2.3 Key management personnel equity holdings (continued) 

Performance Rights of Service Stream Limited  

Service Stream Limited 
Notes to the financial statements 

Balance at 
1 July 

Granted as 
compen-
sation 

Balance as 
at date of 
resignation 

Net other 
change 

Balance at 
30 June  

Balance 
vested at 30 
June 

Balance 
unvested at 
30 June 

No. 

No. 

No. 

No. 

No. 

No. 

No. 

1,560,543  

1,124,796  

(2,685,339) 

-    

-    

-    

-    

1,057,022  

522,297  

-    

-    

1,579,319  

313,480  

1,265,839  

505,389  

250,154  

(605,661) 

-    

149,882  

149,882  

-    

2013 

G Sumner 1 

R Grant 2 

S Ellich 1 

C Orr 3 

-    

205,458  

L Mackender 

215,583  

164,438  

D Hill  

169,824  

173,868  

-    

-    

-    

432,058  

637,516  

128,135  

509,381  

-    

-    

380,021  

41,003  

339,018  

343,692  

43,894  

299,798  

1. G Sumner and S Ellich is no longer key management personnel as at 30 June. 
2. R Grant is an Alternate Director for G Sumner (until 8 April 2013) and for B Gallagher (since 8 April 2013), has only attended Board and 
Committee meetings in his capacity as Chief Financial Officer. 
3. C Orr was appointed to the position of Executive General Manager – Fixed Communications during the year. 

All performance rights issued to key management personnel during the financial year were made in accordance 
with the provisions of the LTIP.  

Further  details  of  the  LTIP  and  of  performance  rights  granted  during  2013,  2012  and  2011  financial  years  are 
contained in notes 35 to the financial statements.    

37.2.4 Other transactions with key management personnel of the Group 

Brett Gallagher is a Director of Techsafe Australia Pty Ltd (“Techsafe”), which is currently performing inspections 
and certifications of residential solar panel installations for the Group.  The terms under which Techsafe provides 
services  are  standard,  arm’s  length  and  of  low  value  (approximately  $20,000  per  month)  (2012:  approximately 
$24,205 per month).   

In  addition,  the  Company  leases  an  office/warehouse  in  which  Brett  holds  an interest.   The  terms  of  the  lease 
have  been  independently  reviewed  and  are  standard  arm’s  length  and  at  market  value.  The  total  rent  and 
outgoings  paid  for  this  property  was  $103,247  (2012:  $101,286).  This  lease  arrangement  ceased  on  30  June 
2013.  

37.3 Transactions with other related parties 
37.3.1 Transactions between Service Stream Limited and its related parties 

During  the  financial  year,  the  following  transactions  occurred  between  the  Company  and  its  other  related 
parties: 

• 

• 

The Company recognised tax payable in respect of the tax liabilities of its wholly-owned subsidiaries. 
Payments  to  /  from  the  Company  are  made  in  accordance  with  the  terms  of  the  tax  funding 
arrangement. 

The  Group  provided  design  and  project  management  services  to  the  Syntheo  Joint  Venture.    The 
costs incurred for the provision of these services have been recouped during the year. 

The  following  balances  arising  from  transactions  between  the  Company  and  its  other  related  parties  are 
outstanding at the reporting date: 

• 

• 

Loans receivable totaling $99,905,960 are receivable from subsidiaries (2012: $101,054,404). 

Trade  receivables  totaling  $3,378,155  being  50%  of  the  unpaid  portion  of  amounts  the  Group  has 
invoiced the Syntheo Joint Venture for costs incurred on its behalf during the year. 

All amounts advanced to or payable to related parties are unsecured and are subordinate to other liabilities. 

85 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
      
           
 
                         
                         
                         
                         
 
 
      
            
                         
                         
           
             
          
 
 
         
             
 
                         
             
             
                         
 
 
                     
            
                         
            
             
              
             
 
 
          
             
                         
                         
             
                
             
 
 
          
             
                         
                         
            
               
            
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

37.  Related party disclosures (continued) 

37.3 Transactions with other related parties (continued) 
37.3.1 Transactions between Service Stream Limited and its related parties (continued) 

The amounts outstanding will be settled in cash. No guarantees have been given or received. No expense has 
been recognised in the period for bad or doubtful debts in respect of the amounts owed by related parties. 

Transactions  and  balances  between  the  Company  and  its  controlled  entities  were  eliminated  in  the 
preparation of consolidated financial statements of the Group. 

37.3.2 Parent entities 

The ultimate parent entity in the Group is Service Stream Limited. Service Stream Limited is incorporated in 
Australia. 

38.  Remuneration of auditors 

  Auditor of the parent entity 

  Audit or review of the financial report 
  Additional fees in connection with audit of financial report 
  Preparation of the tax return  
  Other assurance services 
  Tax advice and other services 

2013 
$ 

2012 
$ 

235,000 
100,000 
25,000 
- 
39,000 
399,000 

315,000 
- 
20,000 
6,500 
26,000 
367,500 

  During  the  period,  Service  Stream  Limited  appointed  PricewaterhouseCoopers  as  its  auditor.  The comparative 

period refers to amounts paid to Deloitte Touche Tohmatsu. 

39.  Commitments for expenditure 

  Lease commitments 
  Finance lease liabilities and non-cancellable operating lease commitments are disclosed in notes 29 and 30 

to the financial statements. 

40.  Contingent assets and liabilities 

Contingent liabilities and claims, indeterminable in amount, exist in the ordinary course of business. All known 
liabilities  have  been  brought  to  account  and  adequate  provision  has  been  made  for  any  known  and 
anticipated losses. 

86 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

41.  Events after the reporting period 

In  July  2013,  a  variation  to  the  Syntheo  Joint  Venture  Agreement  was  executed,  as  a  result  of  which 
Syntheo Stream’s joint venture partner would assume control of Syntheo and of the delivery of its remaining 
obligations to NBN Co. Additional comments in relation to the Syntheo Joint Venture are included in note 13 
Joint Ventures. 

In  August  2013,  the  Group  received  credit  approved  term  sheets  from  its  financiers  for  the  renewal  of  its 
banking facilities out to 31 August 2014.  Refer note 2.2 for further details.  

Except for as stated above, there has not been any matter or circumstance occurring subsequent to the end 
of the financial year that has significantly affected, or may significantly affect, the operations of the Group, 
the results of those operations, or the state of affairs of the Group in future financial years. 

42.  Parent entity information 

  The  accounting  policies  of  the  parent  entity,  which  have  been  applied  in  determining  the  financial 
information shown below, are the same as those applied in the consolidated financial statements. Refer to 
note 2 for a summary of the significant accounting policies relating to the Group. 

  42.1 Financial position 
  Current Assets 
  Non-current assets 

  Total Assets 

  Current liabilities 
  Non-current liabilities 
  Total liabilities 

  Net Assets 

Issued capital 

  Retained earnings / (accumulated losses) 
  Reserves – Equity settled employee benefits 
  Equity 

  42.2 Financial performance 
(Loss) / profit for the year 
  Other comprehensive income 
  Total comprehensive income 

2013 
$’000 

2012 
$’000 

10,908 
182,844 

193,752 

31,535 
4,177 

35,712 

15,730 
222,665 

238,394 

20,357 
- 

20,357 

158,040 

218,038 

211,779 
(56,428) 
2,689 

158,040 

(59,719) 
- 

(59,719) 

211,779 
3,291 
2,968 

218,038 

249 
- 

249 

42.3 Guarantees entered into by the parent entity 

The parent entity is party to the Group’s bank debt facilities as a security provider under the Security Trust Deed.  
In addition, there are cross guarantees given by the parent entity as described in notes 31 and 32. 

87 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
ASX Additional Information 

ASX Additional Information 
for the financial year ended 30 June 2013 

Additional information required by the Australian Stock Exchange Limited Listing Rules and not disclosed elsewhere 
in this report. 

A.  Distribution of Shareholders Number as at 2 September 2013 

Category (size of holding) 

1-1,000 

1,001-5,000 

5,001-10,000 

10,001-100,000 

100,001+ 

Holders 

547 

1,104 

680 

1,618 

261 

4,210 

B.  There are 4,210 holders of fully paid ordinary shares. 

  The Company has no other class of shares issued. 

C.  The number of shareholdings held in less than marketable parcels is 1,376. 

D.  The names of the substantial shareholders listed in the holding company’s 

register, and their shareholdings (including shareholdings of their 
associates), as at 2 September 2013 are: 

Shareholder 

Thorney Investment Group Australia Pty Ltd 

Maple-Brown Abbott 

Gandel Springwest Pty Ltd 

E.  Voting Rights 

Ordinary 

53,711,859 

28,038,834 

15,797,924 

% 

18.95 

9.89 

5.57 

  The voting rights attached to each class of equity security are as follows: 

Ordinary shares 

Each ordinary share is entitled to one vote when a poll is called, otherwise each member present at a meeting or 
by proxy has one vote on a show of hands. 

Options 

These securities have no voting rights. 

F.  Net Tangible Assets 

The net tangible assets per security is $0.1206 (2012: $0.2081). 

88 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
G.  20 Largest Shareholders as at 2 September 2013 - Ordinary Shares 

Service Stream Limited 
ASX Additional Information 

Name of 20 largest shareholders in each class of share 

HSBC Custody Nominees (Australia) Limited 

RBC Investor Services Australia Nominees Pty Limited 

UBS Wealth Management Australia Nominees Pty Ltd 

Gandel Springwest Pty Ltd 

Citicorp Nominees Pty Limited 

Rubi Holdings Pty Ltd 

National Nominees Limited 

Dr Roger Graham Brooke & Mrs Sally Ann Brooke 

Bond Street Custodians Limited 

J P Morgan Nominees Australia Limited 

Sandhurst Trustees Ltd 

Global Property Services Pty Limited 

Mr Darren Ronald Patterson 

Mrs Maree Helen Theiler 

Miclod Holdings Pty Ltd 

Navigator Australia Ltd 

Mr Robert Scott Minney 

Mr John Carthew William Burston & Mrs Catriona Mary Burston 

Brispot Nominees Pty Ltd 

Serviceworks Connect Pty Ltd 

Ordinary shares 
Fully paid number 
of shares held 

57,363,161 

27,335,493 

18,185,428 

15,797,924 

11,591,927 

6,900,611 

3,574,966 

3,107,142 

2,964,906 

2,316,675 

2,119,939 

1,498,997 

1,389,600 

1,317,760 

1,241,630 

1,138,219 

994,945 

993,600 

898,114 

895,261 

% Held 

20.24 

9.64 

6.42 

5.57 

4.09 

2.43 

1.26 

1.10 

1.05 

0.82 

0.75 

0.53 

0.49 

0.46 

0.44 

0.40 

0.35 

0.35 

0.32 

0.32 

161,626,298 

57.03 

89 

 
 
 
 
 
Corporate Directory 

Directors 

Peter Dempsey 
Brett Gallagher 
Deborah Page AM 
Stephe Wilks 
Robert Grant 

Company Secretary 

Vicki Letcher 
Jessica Lyons 

Registered Office 

Level 4 
357 Collins Street 
Melbourne Victoria 3000 
Tel: +61 3 9677 8888 
Fax: +61 3 9677 8877 
www.servicestream.com.au 

Bankers 

Westpac Banking Corporation 
Australia & New Zealand Banking Group 

Share Registry 

Computershare Investor Services Pty Limited 
Yarra Falls 
452 Johnston Street 
Abbotsford Victoria 3067 
Tel: 1300 850 505 (within Australia) 
+61 3 9415 4000 (outside Australia) 
Fax: +61 3 9473 2500 

Auditors 

PricewaterhouseCoopers 

Service Stream Limited 
Corporate Directory 

90 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
2013 Annual Report

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