Quarterlytics / Consumer Cyclical / Auto - Manufacturers / Service Stream / FY2014 Annual Report

Service Stream
Annual Report 2014

SSM · ASX Consumer Cyclical
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Ticker SSM
Exchange ASX
Sector Consumer Cyclical
Industry Auto - Manufacturers
Employees 1001-5000
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FY2014 Annual Report · Service Stream
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www.servicestream.com.au

www.servicestream.com.au

www.servicestream.com.au

www.servicestream.com.au

www.servicestream.com.au

w w w. s e r v i c e s t r e a m . c o m . a u

2014
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Annual Report
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2014 Annual Report
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Annual Report

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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www.servicestream.com.au

www.servicestream.com.au

Annual General Meeting
The Annual General Meeting of 
Service Stream Limited will be held at the 
InterContinental Melbourne The Rialto
495 Collins Street, Melbourne 
22 October 2014, 10.30am

 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited  
ABN  46 072 369 870 

Annual financial report for the financial year ended  
30 June 2014 

 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Annual financial report  
for the financial year ended  
30 June 2014 

Corporate governance statement 

Directors’ report 

Auditor’s independence declaration 

Independent auditor’s report to the members of Service Stream Limited 

Directors’ declaration 

Consolidated statement of comprehensive income 

Consolidated balance sheet 

Consolidated statement of changes in equity 

Consolidated statement of cash flows 

Notes to the financial statements 

Page  

1 

6 

26 

27 

29 

30 

31 

32 

33 

34-71 

These financial statements are the consolidated financial statements of the consolidated entity consisting of Service 
Stream Limited and its subsidiaries. The financial statements are presented in the Australian currency. 

Service Stream Limited is a company limited by shares, incorporated and domiciled in Australia. Its registered office 
and principal place of business is: 

Level 4, 357 Collins Street Melbourne VIC 3000. 

A description of the nature of the consolidated entity’s operations and its principal activities is included in the review of 
operations and financial performance on pages 9 to 14, which is not part of these financial statements. 

The financial statements were authorised for issue by the Directors on 13 August 2014. The Directors have the power 
to amend and reissue the financial statements.  

Through  the  use  of  the  internet,  we  have  ensured  that  our  corporate  reporting  is  timely  and  complete.  All  press 
releases, financial reports and other information are available on our website: www.servicestream.com.au 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Corporate governance statement 

Corporate governance statement 

This  corporate  governance  statement  summarises  the  main  corporate  governance  practices  of  Service  Stream 
Limited and its subsidiaries for the financial year ended 30 June 2014. 

The Board is committed to achieving and maintaining high standards of corporate governance, in line with the ASX’s 
Corporate Governance Principles. 

Principle 1 – Lay solid foundations for management and oversight 

The Board Charter sets out the Board’s structure, along with its key roles and responsibilities.  

The Board has also adopted a Reserved Powers Policy that sets out matters specifically reserved for determination by 
the Board as distinct from matters delegated to executives to manage the operations of the Group.  The Board’s focus 
is on representing and serving the interests of shareholders by setting the strategic direction for, and policies of, the 
Group  and overseeing  performance.   Matters specifically  referred  to  the  Board  for  approval  include  Group  strategy, 
financial plans, major policies, issues of equity, major capital expenditure, appointment of the Managing Director and 
external  auditor,  ASX  disclosures  and  matters  involving  amounts  over  specified  limits  or  with  potential  to  have  a 
material impact on the financial position or reputation of the Group.   

Responsibility for the Group’s day-to-day operations, administration and management is delegated by the Board to the 
Managing Director.  

The  Board  has  approved  a  Delegation  of  Authorities  Manual  setting  out  the  delegation  of  the  Managing  Director’s 
authorities  to  members  of  the  Senior  Executive  Team  and  other  levels  of  management  throughout  the  Group  as 
appropriate. 

The Board receives comprehensive Board papers in advance of each monthly Board meeting which contain standing 
agenda items such as safety, financial performance, operational issues and legal issues.   

Performance and accountability of the Managing Director and Senior Executive Team 

Upon appointment, each member of the Senior Executive Team signs a letter of engagement and is provided with an 
Induction Manual containing key information about the Group and its policies.  Letters of engagement include terms 
and conditions in relation to duties, rights and responsibilities and termination. 

Given that Leigh Mackender only commenced as Managing Director in May 2014, the Board’s review on appointment 
forms the basis of his performance evaluation along with feedback as Managing Director since that date.  

The performance of each Senior Executive Team member against key performance indicators and other performance 
criteria  has  been  reviewed  during  the  reporting  period.  In  addition,  each  Senior  Executive  Team  member  is  also 
provided with regular, informal feedback by the Managing Director and the Board. 

The Remuneration and Nomination Committee considers the performance of the Managing Director and members of 
the  Senior  Executive  Team  when  formulating  remuneration  arrangements.    The  short-term  incentive  plan  contains 
measurable  key  performance  indicators  with  respect  to  the  financial  year  budget  that  are  approved  by  the  Board, 
along  with  individual  goals  (that  are  specific,  measurable,  achievable,  realistic  and  timely).  The  long-term  incentive 
plan contains incentive targets for the financial years to which each offer made under the plan applies.     

The Board Charter is available on the Company’s website.  

Principle 2 – Structure the Board to add value 

The  Board  is  comprised  of  a  Non-Executive  Independent  Chairman  (Peter  Dempsey),  two  Non-Executive 
Independent  Directors  (Stephe  Wilks  and  Deborah  Page),  Executive  Director  (Brett  Gallagher)  and  the  Managing 
Director  (Leigh  Mackender).    An  Alternate  Director  (Robert Grant,  Chief  Financial  Officer)  is  appointed  to  represent 
the Managing Director in his absence.   

The Board believes that the current mix of Directors bring a broad range of complementary skills and experience to 
their responsibility of governing the Company.  Further information about the Board (and the Company Secretaries) is 
set out in the Directors’ Report on pages 6-25.   

1 

 
 
 
Service Stream Limited 
Corporate governance statement 

Director’s independence 

The  Board  regularly  assesses  whether  a  Director  is  independent  including  by  reference  to  the  independence  and 
materiality  tests  set  out  in  the  ASX  Principles.    The  Board  has  a  policy  of  separating  the  role  of  Chairman  and 
Managing  Director  and  this  policy  is  reflected  in  the  Board’s  current  practice  with  Peter  Dempsey  in  the  role  of 
Chairman  and  Leigh  Mackender  in  the  role  of  Managing  Director.    The  Chairman  is  independent  and  his  role  and 
responsibilities are independent from those of the Managing Director. 

Committees 

The Board has established three key Committees to assist in the execution of its duties and functions: 

• 

• 

• 

Sustainability, Safety, Health and Environment Committee; 

Audit and Risk Committee; and 

Remuneration and Nomination Committee.   

Each  of  the  above  Committees  has  their  own  Charters  approved  by  the  Board.    For  details  of  membership  of  and 
attendance at Committee Meetings please refer to page 15 of the Directors’ Report. 

The Committee Charters are available on the Company’s website. 

Appointment of Directors 

The  Board  actively  and  regularly  considers  the  composition  of  the  Board,  taking  into  account  the  duration  of  each 
Director’s tenure and the competencies required by the Company.   

When nominating and appointing Directors, the Board takes into account its diversity objectives and seeks a balanced 
mix of qualifications, age, skill, gender and experience to achieve the most favourable outcome for the Company and 
its shareholders.  Conditions relating to appointment are provided to all Directors, in writing, prior to appointment. The 
Company’s  Remuneration  and  Nomination  Committee  deals  with  the  nomination  and  appointment  of  Directors,  and 
Board succession planning. 

Apart from the role of Managing Director and any Alternate Director, all Directors are subject to re-election by rotation 
at least every three years.  

At  the  end  of  each  financial  year,  the  Board  assesses  its  performance  and  that  of  its  Committees  and  individual 
members, to ensure its effectiveness in meeting shareholder expectations. In FY14 this was undertaken by a formal 
internal process via questionnaire. 

Principle 3 – Promote ethical and responsible decision-making 

The Company is committed to being a socially responsible corporate citizen.   

The  Board  has  ultimate  responsibility  for  resolving  all  matters  concerning  ethical  and  responsible  decision-making, 
with policies and practices designed to ensure the integrity of the Company is maintained and investor confidence is 
enhanced. 

The  Company  has  a  Standards  of  Behaviour  Policy  which  contains  a  Code  of  Conduct  that  sets  out  the  Group’s 
expectations in relation to matters such as honesty, protecting the environment, relations with customers, prevention 
of fraud, conflicts of interest, sexual harassment and discrimination, disputes with fellow employees and the protection 
of information.  The Board and the Senior Executive Team, through their own actions, promote and foster an ethical 
corporate culture for the entire Group.  

A  Whistleblower  Policy  has  also  been  established  to  encourage  a  culture  of  reporting  matters  that  may  cause  the 
Group financial loss or damage to its reputation.   

Directors must keep the Board advised, on an on-going basis, of any interest that could potentially conflict with that of 
the Group.  Where the Board believes that a significant conflict exists, the Director concerned does not receive the 
relevant Board papers and does not participate when the relevant item is considered or voted on. 

Dealing in Company shares by Directors, other officers and employees 

The  Board  has  established  a  Securities  Trading  Policy  which  governs  dealings  in  securities  to  ensure  the  highest 
standards of corporate conduct and governance. 

2 

 
 
 
Service Stream Limited 
Corporate governance statement 

Diversity 

The Group is comprised of men and women of varying ages, ethnicities and cultural backgrounds.  The Company has 
a Diversity Committee which is made up of the Senior Executive Team and is chaired by the Managing Director.  The 
Committee  formally  reports  to  the  Remuneration  and  Nomination  Committee  on  a  regular  basis.    During  FY14,  the 
Board established the following measurable objectives for achieving diversity within the Group: 

“The  Group  will  support  the  specific  needs  of  our  employees  with  families  and  provide  them  with  helpful  advice  at 
critical times of their lives. By June 2014, the Group will embed and further enhance the new family support project 
that was implemented in FY13.” 

The  Group  has  continued  to engage  with  SeventeenHundred,  a  provider  of  work  life  integration  services,  to  further 
develop the family support program offered to employees to provide practical support and services to all employees 
about child care, aged care and retirement including the various government and company related benefits.  

“The Group will support individual differences and recognise the importance of skills and the views of our employees, 
particularly in performance development, training and recruitment and selection. By June 2014, the Group will develop 
and implement revised recruitment processes that incorporate diversity requirements.” 

Recruitment processes have been developed to ensure all shortlists for roles will comprise a diverse slate. A similar 
approach for talent management is currently under development.  Service Stream was also a finalist at the Aboriginal 
Employment Industry Cluster event in November 2013. 

“The Group will ensure that workplace diversity is supported and communicated to all staff. By June 2014, the Group 
will increase the awareness of Diversity.” 

Diversity  has  been  an  agenda  item  at  Executive,  Board  and  Remuneration  and  Nomination  Committee  meetings 
throughout  the  year  and  initiatives  have  been  shared  through  the  Company’s  newsletter,  team  meetings  and 
Corporate Governance training which contains a dedicated unit on Diversity. Mentoring arrangements for females in 
the workplace have continued from the previous year and these will be further formalised as group programs in FY15. 

Having met the objectives set for FY14, the Board has set new objectives for the year commencing 1 July 2014.  

As  at  April  2014,  women  constituted  24%  of  the  Group’s  employees,  25%  of  the  Board  and  29%  of  the  Senior 
Executive Team. The Group’s annual public report which was lodged with the Workplace Gender Equality Agency on 
30 May 2014 can be found on the Company’s website. 

The  Diversity  Policy,  Code  of  Conduct,  Securities  Trading  Policy  and  Whistleblower  Policy  can  be  found  on  the 
Company’s website. 

Principle 4 – Safeguard integrity in financial reporting 

The  Audit  and  Risk  Committee  has  been  established  to  assist  the  Board  in  providing  shareholders  and  regulatory 
authorities with timely and reliable financial reports of the Company.  The Committee is currently comprised of three 
independent  Non-Executive  Directors.    The  Committee  is  chaired  by  Deborah  Page  who  is  an  independent  Non-
Executive Director and not Chairman of the Board. 

Among other things, the Committee reviews audit scope, assesses the performance of and fees paid to the external 
auditor,  liaises  with  the  external  auditor  to  ensure  that  the  annual  audit  and  half-year  review  are  conducted  in  an 
effective, accurate and timely manner and considers whether non-audit services provided by the external auditors are 
consistent with maintaining the external auditor’s independence. The Committee reports to the Board on financial and 
audit matters at each relevant Board meeting.  

The  Company  engages  PricewaterhouseCoopers  as  its  external  auditor  and  the  policy  on  the  procedure  for  the 
selection and appointment of external auditors and rotation of the external audit engagement partner can be found on 
the Company’s website.  

The Managing Director and Chief Financial Officer state in writing to the Board that the Company’s financial reports 
present a true and fair view, in all material respects, of the Company’s financial position and operational results and 
are in accordance with all relevant accounting standards.  

Further information with respect to safeguarding the integrity of financial reporting, is provided in the Directors’ Report 
on page 16. 

3 

 
 
 
 
Service Stream Limited 
Corporate governance statement 

Principle 5 – Make timely and balanced disclosure 

The  Company  is  committed  to  providing  timely  and  accurate  disclosure  to  the  market  of  all  material  matters 
concerning  the  Company.    The  Company  has  adopted  a  Continuous  Disclosure  policy  which  can  be  found  on  the 
Company’s website. 

Principle 6 – Respect the rights of shareholders 

The Company respects the rights of its shareholders and facilitates the effective exercise of those rights.   

The Company has a policy of effectively communicating with shareholders using various methods such as: 

• 

• 

• 

• 

• 

• 

• 

the Annual Report which is made available to shareholders; 

disclosures made to the ASX; 

information uploaded in the “Investors” section of the Company’s website; 

notices  of  meeting  and  explanatory  memoranda  in  relation  to  resolutions  to  be  put  to  a  vote  of 
shareholders; 

Annual  General  Meetings  at  which  shareholders  are  given  an  opportunity  to  ask  questions  about  and 
comment  on  the  performance  and  operations  of  the  Company  and  its  subsidiaries  and  to  vote  on  other 
items of business including Director appointments and ask the external auditors questions on the financial 
statements;  

responding to communications from shareholders in a timely and responsive manner; and 

periodic investor presentations and briefings. 

Principle 7 – Recognise and manage risk 

The Company has established an Audit and Risk Committee to assist the Board in identifying, assessing, monitoring 
and controlling of the Group’s material business risks. 

The Managing Director, the Audit and Risk Committee and the Board recognise that they have ultimate responsibility 
for  ensuring  that  the  risk  mitigation  actions  and  internal  control  environment  of  the  Group  is  fit  for  purpose  and 
adequate  in  terms  of  safeguarding  shareholder  value.    The  Company  has  put  in  place  a  comprehensive  risk 
management framework that has been developed in line with the recommendations contained within the AS/NZS ISO 
31000: 2009 Risk Management - Principles and Guidelines standard. 

As part of its risk management framework, the Board has adopted a Risk Management Policy to: 

• 

• 

• 

implement a standard structured Group-wide approach to risk management; 

promote a culture that accepts both good and bad news, encourages personal responsibility and expects 
proactive identification and management of risks and opportunities; and 

monitor, address and report on risk management performance measures. 

In accordance with its risk management framework, the Group has in place various processes and internal controls 
designed  to  safeguard  the  Group’s  assets,  minimise  its  liabilities  and  to  ensure  the  integrity  of  its  reporting.  The 
identification,  assessment,  monitoring  and  management  of  business  risks  and  the  internal  controls  environment  is 
undertaken by the Senior Executive Team and reported to the Board on an on-going basis.   

The Board has received an assurance from the Managing Director and the Chief Financial Officer that the declaration 
provided  in  accordance  with  section  295A  of  the  Corporations  Act  2001  is  founded  on  a  sound  system  of  risk 
management  and  internal  control  and  that  the  system  is  operating  effectively  in  all  material  respects  in  relation  to 
financial reporting risks.   

The Risk Management Policy can be found on the Company’s website. 

4 

 
 
 
 
 
Service Stream Limited 
Corporate governance statement 

Principle 8 – Remunerate fairly and responsibly 

The Company has established a Remuneration and Nomination Committee.  The Committee has three members with 
all of its members being independent Non-Executive Directors as at 30 June 2014.  

The  Committee  has  responsibility  for  reviewing  and  making  recommendations  to  the  Board  in  relation  to 
remuneration,  in  particular,  ensuring  that  the  Group  offers  remuneration  which  is  fair  and  competitive,  which  is 
appropriately linked to performance, and which motivates the Senior Executive Team to pursue the long-term growth 
and success of the Group.  The Committee also reviews senior management remuneration structures and succession 
plans and monitors the level and nature of Directors’ remuneration to ensure it is in line with current standards.  The 
Committee provides recommendations to the Board which, in turn, has ultimate responsibility for fair and responsible 
remuneration for Group personnel.   

No Executive Director or other executive participates in any decision relating to their own remuneration. For the period 
during the year that Mr Gallagher undertook an executive role, he was paid his pre-existing Director fee and a  fixed 
‘higher  duties’  allowance.  Non-Executive  Directors  are  remunerated  by  way  of  fees  and  statutory  superannuation.  
The Senior Executive Team (including Mr Mackender and Mr Grant) is remunerated by way of fixed salary, long-term 
and  short-term  incentives  and  superannuation.    The  remuneration  report  (at  pages  16-24  of  this  annual  financial 
report) details the remuneration of Directors and Senior Management.  

5 

 
 
Service Stream Limited 
Directors’ report 

Directors’ report  
Your Directors present their report on the consolidated entity (the Group) consisting of Service Stream Limited and entities it 
controlled  at  the  end  of,  or  during,  the  year  ended  30  June  2014,  and  in  order  to  comply  with  the  provisions  of  the 
Corporations Act 2001, the Directors report as follows: 

Information about the Directors and senior management 
The names and particulars of the Directors of the Group during or since the end of the financial year are: 

Name 
Peter Dempsey 
B. Tech. (Civil Eng.) (Adel) 
Grad. Diploma (Bus. Admin.) 
SAIT, FIEAust, MAICD. 

Chairman 

Particulars 

Term of Office: Chairman since November 2010 

Peter  Dempsey  was  appointed  Chairman  of  Service  Stream  Limited  on  1  November 
2010.  Peter  has  extensive  construction  and  development  experience  and  has  been 
involved  in  these  industries  for  the  last  40  years.  In  2003  he  retired  from  A  W 
Baulderstone Pty Ltd after a 30 year career, the last five years as Managing Director. 
Baulderstone  undertook  some  of  Australia’s  largest  building  and  civil  infrastructure 
projects  with  annual  revenues  up  to  $1.5b  during  his  tenure.  The  company  was  also 
involved in projects for the resources sector, with operations in all Australian mainland 
states, Papua New Guinea, Indonesia and Vietnam.  

Peter is Chair of the Remuneration and Nomination Committee and is a member of the 
Audit and Risk Committee. 

Peter is currently a Non-Executive Director of Monadelphous Limited, as well as holding 
other  Board  roles  with  private  construction  and  charitable  organisations.  Peter  was  a 
Non-Executive Director of Becton Property Group Limited from July 2008 until resigning 
on 26 February 2013.  

Peter has no other listed company directorships and has held no other listed company 
directorships in the last three years. 

Leigh Mackender 

Term of Office: Managing Director since May 2014 

Managing Director 

Brett Gallagher 
FAICD 

Executive Director 

Leigh  Mackender  was  appointed  Managing  Director  of  Service  Stream  Limited  on  26 
May 2014.  

Leigh  joined  Service  Stream  when  it  acquired  the  AMRS  Group  of  Companies  (now 
Energy and Water) in February 2008, prior to which he held various management roles 
with  the  AMRS  business  since  joining  in  2005.    Leigh  was  appointed  to  the  role  of 
Executive General Manager of Energy and Water in April 2011. 

Leigh  was  previously  responsible  for  overseeing  the  Energy  and  Water  business’ 
national  operations  which  includes  metering,  asset  inspection  and  in-home  services 
divisions operating across the Electricity, Gas and Water markets.  

Leigh has over 14 years of extensive experience working within the industrial services 
sector and held various roles in private and public businesses specialising in contract 
management, financial analysis, business development and commercial negotiations. 

Leigh has held no other listed company directorships in the last three years.  

Leigh  has  recently  completed  the  final  requirements  for  the  award  of  a  Masters  of 
Business Administration from Victoria University. 

Term  of  Office:  Non-Executive  Director  since  April  2010  Managing  Director  for  the 
period 8 April  2013 to 6 November 2013, Executive Director since May 2014 

Brett  Gallagher  has  over  20  years’  experience  across  the  utility  and  facilities 
management  industries,  and  was  Managing  Director  and  a  major  shareholder  of  the 
AMRS Group of Companies (now Energy and Water) from 2003 until 2008 when that 
Group was acquired by Service Stream. Brett was instrumental in the growth of AMRS, 
establishing it as Australia’s largest metering services provider.  

6 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Deborah Page AM 
B Ec (Syd), FCA, MAICD 

Non-Executive Director 

Stephe Wilks 
BSc (Macq)  LLM (Syd) 

Non-Executive Director 

Robert Grant  
BCom (Qld), FCPA 

Alternate Director  
and Chief Financial Officer 

Service Stream Limited 
Directors’ report 

Brett is Chair of the Sustainability, Safety, Health and Environment Committee and was 
a member of the Audit and Risk Committee until his appointment as Managing Director 
and more recently Executive Director. 

Brett  also  holds  directorships  and  interests  in  a  number  of  private  businesses  that 
operate predominately in the utilities sector. 

Brett has no other listed company directorships, and has held no other listed company 
directorships in the last three years. 

Term of Office: Non-Executive Director since September 2010 

Deborah  Page,  a  Chartered  Accountant,  has  held  senior  executive  positions  with  the 
Commonwealth Bank, Allen, Allen & Hemsley, IBM and the Lend Lease Group and is a 
former  KPMG  partner.  She  brings  expertise  developed  from  finance  and  operational 
executive  roles  and  from  her professional  background in  external  audit  and corporate 
advisory. Since 2001 she has worked exclusively as a Non-Executive Director across a 
range of industries, including energy, insurance, financial services and property. 

Deborah  is  Chairman  of  the  Audit  and  Risk  Committee  and  is  a  member  of  the 
Remuneration and Nomination Committee. 

Deborah  is  currently  Chairman  of  Investa  Listed  Funds  Management  Limited,  the 
responsible  entity  of  the  ASX-listed  Investa  Office  Fund;  and  is  a  Non-Executive 
Director of Australian Renewable Fuels Limited, Brickworks Limited and BT Investment 
Management Limited. She is also a Non-Executive Director of The Colonial Mutual Life 
Assurance  Society  Limited  and  Commonwealth  Insurance  Limited,  wholly  owned 
subsidiaries of the Commonwealth Bank. 

Deborah has held no other listed company directorships in the last three years.  

Term of Office: Non-Executive Director since September 2005 

Stephe  Wilks  has  over  20  years’  experience  in  the  telecommunications  industry  both 
within  Australia  and  overseas.  He  has  held  senior  executive  positions  with  BT  Asia 
Pacific,  Optus,  Hong  Kong  Telecom,  Nextgen  Networks  and  Personal  Broadband 
Australia.  He was also a consulting director with investment bank, NM Rothschild. 

Stephe is a member of the Audit and Risk Committee, the Sustainability, Safety, Health 
and Environment Committee and the Remuneration and Nomination Committee. 

Stephe is currently Chair of Bulletproof Group Limited and a Non-Executive Director of 
Tel.Pacific  Limited,  and  was  previously  Chairman  of  Mooter  Media  Limited  and  Eftel 
Limited,  and  a  Non-Executive  Director  of  People  Telecom  Limited  and  3Q  Holdings 
Limited.  Stephe is on the advisory board of the Network Insight Group and consults to 
a number of companies in the media and technology industries. 

Stephe has held no other listed company directorships in the last three years.  

Term  of  Office:  Alternate  Director  since  December  2010  and  Chief  Financial  Officer 
since June 2010 

Robert  (Bob)  Grant  has  over  20  years’  experience  in  providing  financial  leadership  in 
prominent Australian and multi-national companies across numerous sectors including 
infrastructure services, construction, energy, downstream oil and mining. Before joining 
Service Stream Bob held senior finance roles in Tenix, AGL and Shell. 

Bob  is  an  Alternate  Director  for  Leigh  Mackender,  ensuring  continuity  of  executive 
representation at Board discussions and meetings where Leigh is not otherwise able to 
attend.    In  his  capacity  as  Chief  Financial  Officer,  Bob  is  responsible  for  all  financial 
management, reporting, treasury, taxation and other finance shared services, as well as 
corporate services including property, supply chain and risk management.  

Bob  has  no  other  listed  company  directorships  and  has held  no  other listed company 
directorships in the last three years. 

7 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Terry Sinclair 

MBA, Grad dip in Management,     
other tertiary qualifications 

in Mining, including Surveying.    

Service Stream Limited 
Directors’ report 

Term  of  Office:  Managing  Director  from  6  November  2013  until  his  resignation  on  26    
May 2014 

Terry  Sinclair  has  significant  experience  in  the  Resources,  Industrials  and  Services 
sectors.  

Terry has held leadership roles with BHP Billiton, Australia Post, and a number of joint 
ventures in the Australian, Chinese, North American and European markets. 

During his term of office with Service Stream, Terry was also a Non-Executive Director 
of Transpacific Industries Group Limited. 

Directors’ shareholdings 
The following table sets out each Director’s relevant interest in shares and rights in shares of the Company or related body 
corporate as at the date of this report. 

Directors 
P Dempsey 
D Page 
B Gallagher 
S Wilks 
L Mackender 1 
R Grant 1,2 

Service Stream Limited                

Fully paid ordinary 
shares 

Performance Rights 

Number 

Number 

673,637 
152,928 
10,390,679 
455,001 
92,637 
540,855 

- 
- 
- 
- 
728,571 
2,193,749 

1. Balances include LTIP FY14 Tranche performance rights which are subject to shareholder approval at the Company’s Annual General Meeting on 22 October 

2014. 

2. R Grant is an Alternate Director for the Managing Director. 

Remuneration of key management personnel 
Information  about  the  remuneration  of  key  management  personnel  is  set  out  in  the  remuneration  report  of  this  Directors’ 
report, on pages 16 to 24. The term ‘key management personnel’ refers to those persons having authority and responsibility 
for  planning,  directing  and  controlling  the  activities  of  the  consolidated  entity,  directly  or  indirectly,  including  any  Director 
(whether executive or otherwise) of the consolidated entity. 

Performance rights granted to Directors and senior management 
During and since the end of the financial year, an aggregate of 6,827,387 performance rights were granted to the following 
Directors and to the five highest remunerated officers of the Group as part of their remuneration:  

Directors and senior  
management 
L Mackender 1 
R Grant 1, 2 
M Saloyedoff 
K Smith 
D Hill 3 
T Sinclair 3, 4 
C Orr 3 

Number of rights  
granted 
430,556 
1,241,389 
409,722 
245,720 
- 
4,500,000 
- 

Issuing entity 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 
Service Stream Limited 

Number of ordinary  
shares under rights 
430,556 
1,241,389 
409,722 
245,720 
- 
4,500,000 
- 

1.  As  L  Mackender  and  R  Grant  are  Directors  of  the  Company,  the  issuance  of  performance  rights  under  the  LTIP  FY14  Tranche  is  subject  to  shareholder 

approval at the Company’s Annual General Meeting on 22 October 2014. 

2. R Grant is an Alternate Director for the Managing Director. 
3. D Hill, T Sinclair and C Orr resigned during the year.  Refer to the remuneration report on page 16-24 for further details. 
4. Shareholder approval would have been required for the issuance of performance rights to T Sinclair had he not resigned and the rights forfeited. 

8 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Company secretary 
Vicki  Letcher  joined  Service  Stream  in  June  2010  and  was  appointed  Company  Secretary  in  August  2012.  Vicki  holds  a 
Bachelor of Laws and a Bachelor of Commerce and is also a member of the Institute of Chartered Accountants and of the 
Governance Institute. 

Jessica  Lyons  joined  Service  Stream  in  September  2010  as  General  Counsel  and  was  appointed  Company  Secretary  in 
November 2010. Jessica has a Bachelor of Laws and Bachelor of Arts, and is also a member of the Governance Institute.  
As  co-Company  Secretary,  both  Vicki  and  Jessica  are  responsible  for  the  corporate  administration,  and  corporate 
governance of the Group. 

Principal activities 
The  Service  Stream  Group  is  a  provider  of  essential  network  services,  including  access,  design,  build,  installation  and 
maintenance. These services are provided across copper, fibre and wireless telecommunications networks as well as to a 
range of private and public energy and water entities nationally.  

Review of operations and financial performance  

Financial overview 
Service  Stream  returned  to  profitability  in  FY14  with  an  EBITDA  result  of  $16.6 million and  a  Net  Profit  After  Tax  of  $2.3 
million following the losses of the previous year.   
As reported at half-year, all non-NBN related activities were transferred to the Mobile Communications segment in July 2013 
to  assist  Fixed  Communications  with  its  operational  recovery.    Subsequent  improvements  in  Fixed  Communications’ 
operational and cost effectiveness and the non-recurrence of loss contributions from the Syntheo Joint Venture has resulted 
in that segment delivering an EBITDA profit for the year.  Mobile Communications’ management of the transferred activities 
contributed  to  it  delivering  an  EBITDA  of  $7.7  million,  an  improvement  of  $6.8  million  compared  to  the  prior  year.    The 
Energy and Water segment once again delivered a strong EBITDA result of $11.2 million, albeit down on the previous year 
primarily due to the cessation during the year of the smart meter rollout in Victoria. 

•  Group revenue: down ($137.0 million) to $389.6 million 
•  Group earnings before interest, tax, depreciation and amortisation (EBITDA):  up $30.0 million to $16.6 million 
•  Group net profit after tax (NPAT):  up $109.4 million to $2.3 million 
•  Group cashflow from operating activities:  up $21.7 million to $24.9 million 

FY14

EBITDA
%

FY13

EBITDA
%

Net 
change

Change 
%

 Fixed Communications
 Mobile Communications
 Energy & Water

 Inter-company revenue
 Interest received and other

Total Revenue

 Fixed Communications
 Mobile Communications
 Energy & Water

 Investment in associate1
 Unallocated Corporate Services

Total EBITDA

 Depreciation / Amortisation

EBIT

 Goodwill impairment
 Net interest expense
 Income tax expense

NPAT

EPS (cents per share)

98.4
166.9
124.2
(0.8)
0.9
389.6

2.4
7.7
11.2
-
(4.8)
16.6

(9.0)
7.6

-
(5.0)
(0.3)
2.3

0.76

2.4%

4.6%

9.0%

4.3%

136.0
215.8
174.2
(0.8)
1.4
526.6

(23.0)
1.0
14.3
(0.6)
(5.1)
(13.4)

(8.3)
(21.7)

(89.8)
(2.0)
6.5
(107.1)

(37.8)

-16.9%

0.4%

8.2%

-2.5%

(37.6)
(48.9)
(50.0)
(0.0)
(0.5)
(137.0)

25.4
6.8
(3.1)
0.6
0.3
30.0

(0.7)
29.3

89.8
(2.9)
(6.8)
109.4

(26.1%)

n/a

n/a

n/a

38.5

n/a

1. The investment in Total Communications Infrastructure (Singapore) Pte Ltd was sold during the prior year.  Upon sale, the cumulative amount of the exchange 

differences relating to this investment has been reclassified from equity to profit and loss.  

9 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Revenue 
Revenue of $389.6 million decreased by ($137.0 million) compared to prior comparative period driven by: 
• 

Fixed  Communications  revenue  was  down  by  ($37.6  million)  primarily  due  to  there  being  no  contribution  from  the 
Syntheo Joint Venture (FY13: $26.7 million).  The balance of the reduction was due to the cessation of the Fujitsu New 
Estates contract and various miscellaneous works (including payphones, pre-provision, subcontracting to the Syntheo 
Joint  Venture  and  DSL  activities),  partially  offset  by  additional  volume  under  the  New  Developments,  Field  Service 
Delivery and Network Augmentation & Restoration Activities contracts with NBN Co and under the Telstra pipe and pipe 
remediation program. 

•  Mobile  Communications  revenue  was down  by  ($48.9  million)  primarily  due  to  ($41.5 million)  lower  revenue  from  the 
non-NBN related activities that were transferred from Fixed Communications. The balance of the reduction was due to 
lower  volume  of  wireless  site  acquisition  and  design  services,  partially  offset  by  an  increase  in  wireless  construction 
activity.   

•  Energy and Water revenue was down by ($50.0 million) primarily due to fewer residential solar PV system installations 
being completed, along with lower revenue from the AMI smart meter program in Victoria which ceased during the year. 
2,626 residential solar PV installations (totalling 8.7 gigawatts) were completed in FY14 compared to 9,552 installations 
(totalling 26.1 gigawatts) in the prior year. 

Earnings before interest, tax, depreciation and amortisation  
The Group’s EBITDA of $16.6 million for the year was favourable to the prior year by $30.0 million. 
• 

Fixed Communications achieved an EBITDA of $2.4 million for FY14 which, excluding the impact of Syntheo discussed 
below, represents an improvement of $5.5 million compared to the prior year.  Improved performance on all contracts 
and reduced overheads contributed to this improvement. 

•  Within  the  Fixed  Communications  segment,  the  Syntheo  Joint  Venture  (“Syntheo”)  in  which  the  Group  has  a  50% 
interest, recognised a loss of ($19.9 million) in the prior financial year.  No subsequent losses were or will be recognised 
in relation to Syntheo.   

•  Mobile Communications recorded EBITDA of $7.7 million for FY14.  This is an improvement of $6.8 million compared to 
the  prior  year  which  had  been  impacted by  operational difficulties  and  demobilisation  costs in  the  activities  that  were 
then managed under Fixed Communications.   

•  Energy & Water reported an EBITDA of $11.2 million for FY14, a decrease compared to the prior year of ($3.1 million) 

in line with reduced revenue as detailed above.   

Net interest expense & finance costs 
•  Net  interest  expense  and  finance  costs  of  $5.0  million  were  ($2.9  million)  higher  than  the  prior  period  reflecting  the 
higher  fees  and  interest  rates  arising  from  the  refinancing  completed  in  August  2013,  together  with  higher  levels  of 
borrowings and bank guarantee utilisation during the year. 

Tax 
•  An income tax expense of $0.3 million was recorded for the period.  The current year income tax expense has benefited 

from an adjustment related to prior period Research and Development expenditure.   

Depreciation and amortisation 
•  A depreciation and amortisation charge of $9.0 million was recorded for the period.  This was slightly higher than the 
prior year‘s charge of $8.3 million with a full year’s depreciation of the increased FY13 capital expenditure being brought 
to account this year. 

Capital raise 
• 

Following approval at an Extraordinary General Meeting of shareholders on 19 March 2014, a fully-underwritten capital 
raise was undertaken to raise net proceeds of $18.9 million. 

o  A placement of 42.5 million shares at an issue price of $0.22 per share was concluded on 24 March 2014 to 
raise  $9.4  million.  The  major  participants  in  the  placement  were  Thorney  International  Pty  Ltd  (9.1  million 
shares), Thorney Opportunities Ltd (27.3 million shares) and other sophisticated investors (6.1 million shares). 
o  A  2-for-11  rights  issue  of  59.4  million shares  at  an  issue  price  of  $0.18  per  share  was  concluded  on  1  May 
2014 to raise $10.7 million. Shareholder take-up of the rights issue was 82.6%, with the shortfall taken up by 
oversubscription requests from current shareholders. 

o  Transaction costs totalled $1.2 million. 
o  Following the capital raise, Thorney International Pty Ltd and Thorney Opportunities Ltd collectively held 92.9 

million shares representing 28.4% of the voting rights in the Company. 

10 

 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Cashflow 
Key movements in cashflow compared to the prior period are as follows:  
•  Net cashflow from operations was $24.9 million, an improvement of $21.7 million over the prior period due to: 

o  Service Stream operations (before Syntheo) generated $50.7 million in operating cashflow before interest and 
tax for the year compared to $5.6 million in the prior period, on the back of substantial reductions in working 
capital. 
$20.4 million was paid as contributions to Syntheo during the year to extinguish all liabilities associated with 
that joint venture.  These payments are ($8.3 million) unfavourable to the Syntheo cashflows reported in the 
prior period. 

o 

o  Net  interest  and  other  finance  costs  paid  of  $5.5  million  were  ($3.2  million)  higher  than  prior  year, 

predominately due to higher fees, interest rates and facility utilisation. 

o  There  were  no  tax  payments nor  refunds  during  the  year,  compared to  a  refund  of $12.0  million in  the prior 

period. 

•  Net  investing cash  outflows  decreased by  $13.6 million  to $2.1 million due  to  tight  restrictions  on  capital  expenditure 

during the year. 

•  A net financing activities outflow of $24.6 million was the result of a net inflow from the capital raising ($18.9 million) 

offset by the repayment of $43.4 million of borrowings during the year.  

Financial position 
The financial position of the Group improved during the year with Net Assets increasing by $21.9 million, predominately due 
to the impact of the capital raise ($19.2 million tax effected) and the profit achieved over the period ($2.3m).  At 30 June 
2014, Net Assets totalled $179.6 million, with Current Assets exceeding Current Liabilities by $58.3 million. 

Debt and financing facilities 
•  Net  debt  decreased  by  $41.6  million  over  the  year  on  the  back  of  the  capital  raise  and  the  business’  generation  of 
cashflow from operations.  The Group had net debt of ($10.4 million) at 30 June 2014 compared to ($52.0 million) at 
June 2013. 
The net debt at June 2014 comprised ($17.0 million) of borrowings offset by $6.6 million of cash on hand.   

• 
•  Borrowings have  been  classified  as  a  current  liability since the  Group’s  banking  facilities had less  than  12  months of 

remaining term at balance date.  

•  Bank guarantee utilisation reduced substantially over the year with a balance at June 2014 of ($11.6 million). 
• 

Leverage Ratio (Gross  Debt  +  Bank  Guarantees  /  Adjusted EBITDA) under the Group’s financing facilities was 1.63x at 30 June 
2014 compared to the covenant of <3.00x. 
The Group reduced the size of its financing facilities over the course of the year from $140.0 million to $62.0 million.  
The financing facilities at 30 June 2014 comprised cash advance lines totalling $32.0 million, bank guarantee facilities 
totalling $25.0 million and overdraft facilities totalling $5.0 million.  

• 

•  Since  balance  date,  the  Group  has  received  credit-approved  term  sheets  from  a  number  of  leading  Australian  and 
International financial institutions, that each provide the commercial terms of offers for participation in a banking facility  
to 30 September 2016 commencing upon the expiry of the Group’s existing banking facilities on 31 August 2014.  Each 
such  term-sheet  is  for  a  50%  participation  in  a  multi-option  facility  under  the  Group’s  existing  Syndicated  Facilities 
Agreement  and  Security  Arrangements  and comprises  cash  advance,  overdraft  and  bank  guarantee  facilities  with  an 
initial  total  limit  of  $60.0  million.  The  offers  contain  improved  terms  and  conditions  relative  to  the  Group’s  existing 
banking  facilities.  The  Board  and  Management  are  in  the  final  stages  of  assessing  the  offers  and  finalising 
documentation. 

Other Balance Sheet 

Other key balance sheet movements during the year included:  
• 

The  net  liability  to  the  Syntheo  Joint  Venture  (2013:  $19.5  million)  was  fully  extinguished  during  the  year,  ahead  of 
schedule and all bank guarantees securing the liability have been returned by Lend Lease and retired with the issuing 
banks.  

•  Service Stream working capital at 30 June 2014 was a net asset position of $61.7 million and reflected a decrease over 

• 

• 

the prior year’s closing balance (excluding Syntheo) of ($33.5 million). 
Trade and other receivables of $38.8 million was ($22.8 million) down on prior year due to a combination of strong cash 
collection, lower volumes, and collection of prior year-end amounts owing from Fujitsu and Syntheo. The balance at 30 
June 2014 comprised Fixed Communications $8.1 million (2013: $16.5 million), Mobile Communications $18.0 million 
(2013: $27.9 million), Energy & Water $12.1 million (2013: $17.0 million) and Other $0.6 million (2013: $0.2 million).  
Inventories  have  reduced  by  ($4.0  million)  during  the  year  with  the  reduction  due  to  the  wind  back  of  solar  PV 
installations leading to reduced stock holdings and the continued strong management of inventory holdings.  

•  Accrued revenue of $71.6 million was ($13.2 million) down on prior year due to a combination of strong billing overall, 

11 

 
 
 
 
Service Stream Limited 
Directors’ report 

cessation  of  the  smart  meter  program  in  Energy  &  Water,  and  billing  of  prior  year-end  balances  relating  to  Fujitsu, 
Telstra A&AS and Syntheo.  The balance at 30 June 2014 comprised Fixed Communications $35.2 million (2013: $32.3 
million), Mobile Communications $34.0 million (2013: $40.8 million), Energy & Water $2.4 million (2013: $11.6 million). 

•  A  Lease  Incentive  liability  of  ($4.9  million)  relating  to  the  lease  of  office  accommodation  in  Melbourne  CBD  and  St. 
Leonards in Sydney has been recognised on the balance sheet.  The corresponding balance in the prior year was ($5.4 
million). 
Trade and other payables of ($43.1 million) has decreased by $4.9 million with the bulk of the decrease relating to lower 
year-end accounts payable balances. 

• 

•  Provisions have decreased by $3.2 million to ($9.5 million) during the year with the decrease predominately due to a 

reduction of employee leave entitlements.   

•  Property, plant & equipment at 30 June 2014 was $10.7 million compared to $15.3 million at June 2013 and reflects the 
annual  deprecation  charge  substantially  exceeding  the  minor  additional  leasehold  improvements  and  plant  and 
equipment purchases for the year. 

Business activities and outlook 

Fixed Communications 

Fixed Communications provides a wide range of design, construction, maintenance and customer connection services to the 
owners of telecommunications network infrastructure and to telecommunications retail service providers in connection with 
the roll-out of the National Broadband Network in Australia. 
• 

Fixed  Communications’  financial  performance  in  FY14  significantly  improved  over  the  prior  year  in  accordance  with 
expectations, delivering an EBITDA of $2.4 million on revenue of $98.4 million (2.4% margin). 

o  During the year, Fixed Communications was successful in renewing its contract with NBN Co for the design 
and  construction  of  the  fibre  network  to  Greenfield  New  Developments  Housing  Estates.    The  renewal  is 
effective  from  19  May  2014  and  runs  for  two  years,  with  two  one-year  extension  options.  In  addition  to  the 
existing locations under the contract of New South Wales, Western Australia, South Australia and the Northern 
Territory,  Service  Stream  may  now  also  be  awarded  work  in  other  regions.    The  agreement  is  expected  to 
generate an estimated $70 million in revenue across the initial two-year term with the potential for additional 
revenue  from  other  regions,  with  a  further  $70  million  potentially  arising  from  the  two  one-year  extension 
options.  

o  On 12 June 2014 Fixed Communications announced the renewal of its Field Services Delivery contract with 
NBN Co for home and business premises connections.  The renewal is for a two-year period with two one-year 
extension options.  Under this contract, Service Stream performs the physical cable connections between the 
street  network  and  the  outside  of  the  buildings,  and  the  installation  of  the  NBN  connection  box  and  power 
supply units within the premises.  These tasks will continue to be performed across five states and territories – 
Victoria,  NSW,  Western  Australia,  the  Northern  Territory  and  South  Australia.    It  is  estimated  that  the  work 
from this contract will generate revenue of approximately $140 million across the initial two-year term. 

Fixed  Communications  delivered  solid  results  for  the  year  under each  of  its contracts,  being  the  two  contracts  referred to 
above  as  well  as  the  Telstra  Remediation  and  NBN  NARA  contracts.    At  the  end  of  the  year  Fixed  Communications 
underwent a change in leadership, with the resignation of Chad Orr in May and the appointment (in an acting capacity) of 
Kevin Smith.   

As mentioned above, all non-NBN related activities were transferred to the Mobile Communications division during the year. 

Mobile Communications 

Mobile  Communications  provides  program  management  and  turnkey  services  for  infrastructure  projects  across  Australia, 
principally  in  the  telecommunications  sector.  Service  capability  covers  site  acquisition,  town  planning,  design,  and 
management of construction projects requiring specialist skill sets in wireless and fixed line telecommunications, signalling 
and power. 
•  Mobile  Communications’  financial  performance  in  FY14  saw  significant  improvement  with  EBITDA  of  $7.7  million  on 
revenue  of  $166.9  million  (4.6%  margin)  compared  with  EBITDA  of  $1.0  million  on  revenue  of  $215.8  million  (0.4% 
margin) in the prior year. 

•  During the year, Mobile Communications was successful in securing a two-year extension of its contract with Telstra for 
the  provision  of  wireless  construction  services.    Under  this  contract,  Mobile  Communications  provides  services  on  a 
national basis relating to the upgrade of existing base stations and the construction of new base stations for the Telstra 
wireless network. 

Energy & Water  
Energy & Water provides a range of specialist metering and environmental services to utilities and government authorities 
nationally, and through the Customer Care business, provides contact centre services and end-to-end customer support for 
key contracts.  

12 

 
   
 
 
Service Stream Limited 
Directors’ report 

•  Energy & Water’s financial performance in FY14 was solid with EBITDA of $11.2 million on revenue of $124.2 million 

(9.0% margin) compared with EBITDA of $14.3 million on revenue of $174.2 million (8.2%) in the prior year. 

•  During the year, Energy and Water was successful in renewing several contracts including: 

o  Western Power – Meter reading and meter replacement services (WA) for a three-year term with a potential for 

two one-year extension options to 2019.  

o  APA Gas – Meter Reading and Field Services (QLD, VIC, SA) for a five-year term to 2019. 

•  Subsequent to year-end, Energy and Water was awarded a five-year Meter Reading and Field Services Contract with 
SA  Power  Networks  (SAPN).   The  new  contract  term  will  see  Service  Stream  continue  to  provide meter  reading  and 
field services to SAPN until mid-2019. 

Overall Group strategy, prospects and risks 

The financial performance of the Group improved during the year in line with the Board’s expectation.   

The  Board  appointed  Terry  Sinclair  as  Managing  Director  in  November  2013  after  an  extensive  executive  search  and 
subsequently reviewed and approved a strategic plan developed by management that will see the Group focus on: 

•  Unlocking  value  from  existing  core  businesses;  strengthening  customer  relationships,  mitigating  contract  risk,  and 

maximizing volume through delivery excellence; 

•  Re-configuring  the  operating  model;  the  reduction  of  indirect  costs,  implementation  of  common  processes  and 

platforms, and increasing capabilities in a number of areas; and 

•  Extending the reach of the business model; identifying and securing growth opportunities to reduce concentration risk. 

Mr. Sinclair tendered his resignation in May 2014 after being unable to agree with the Board on the approach to implement 
the  strategic  direction  of  the  Group  in  coming  years.    The  Board  was  pleased  to  subsequently  appoint  Leigh  Mackender 
from  within  the  business  as  replacement  Managing  Director  to  lead  the  Group  going  forward  and  with  Non-Executive 
Director Brett Gallagher agreeing to take on a part-time executive role for the near term to provide support to Leigh as he 
settles into his new role. 

The  Board is  also pleased  to have  concluded  a  number  of other significant initiatives  during  the  year  and since  year  end 
including: 

• 
• 
• 
• 
• 

substantially improving the Group’s balance sheet with a capital raise and very strong cashflow generation; 
nearing finalisation of refinance of its banking facilities on substantially improved terms for a further two years; 
fully extinguishing the liability to the Syntheo Joint Venture ahead of schedule; 
renewing many of the Group’s most significant contracts; and 
securing key members of the management team.   

The  Board  believes  that  the  Group  is  now  significantly  better  placed  to  take  advantage  of  growth  opportunities  as  they 
present and to maximize shareholders returns. 

Service Stream believes that demand for essential network services will remain strong in the medium term.  

• 

• 

The  Australian  government’s  investment  in  the  National  Broadband  Network  will  continue  to  drive  opportunities  for 
Fixed  Communications  on  the  back  of  NBN  Co’s  mixed  technology  strategy  as  well  as  in  the  areas  of  its  proven 
competence such as New Estates and Customer Connections. 

In Mobile Communications, increasing demand for mobile data will continue to drive the development and augmentation 
of the necessary supporting infrastructure.  

•  Energy  network  owners,  retailers  and  governments  will  continue  to  pursue  better  demand  side  management,  use  of 
consumption  data  and  distributed  generation  presenting  significant  opportunities  in  smart  metering,  in-home  services 
and asset maintenance. 

The achievement of the Group’s business objectives in the near term may be impacted by the following risks: 

Customer 
concentration 

Management  and  the  Board  are  conscious  of  the  Group’s  exposure  to  a  small  number  of  key 
customers  and  infrastructure  programs  as  a  source  of  revenue  and  profitability,  but  accepts  that 
concentration to customers such as NBN Co, Telstra and Vodafone Hutchison Australia is a natural 
consequence of operating in the telecommunications sector in Australia.  
In that context, Management and the Board remain alert to factors that could disrupt or delay the flow 
of  work  from  those  customers,  and  implement  strategies  to  actively  pursue  the  diversification  of 
income  streams  both  within  and  separate  to  those  customers  by  developing  and  offering  a  broad 
range of services and geographic coverage. 

13 

 
 
 
 
 
 
 
Customer demand  Many  of  the  Group’s  customer  contracts  do  not  contain  volume  commitments  and  are  therefore 
dependent  on  the  customer’s  demand  requirements.    Whilst  Management  and  the  Board  take  a 
balanced  view  on  the  level  of  customer  demand  that  is  expected  to  arise  under  each  of  these 
contracts in forecasting financial performance, there is a risk that the level of customer demand may 
be less than forecasted. 

Service Stream Limited 
Directors’ report 

In addition, the potential variability in that customer demand presents operational challenges to the 
Group.  In  this  regard,  Management  and  the  Board  are  conscious  of  the  need  to  maximize  the 
variability  of  the  business’  cost  base  and  structures  through  the  use  of  sub-contractors  wherever 
possible. Processes are therefore established and maintained to attract, mobilise and retain key sub-
contractor  resources  to  ensure  that  they  are  available  at  the  right  time  and  right  place  to  match 
customer’s forecasts of volume as they change over time.  

Contract 
management 
effectiveness 

Given that Service Stream’s operating model is premised on the provision of infrastructure services 
to customers under periodically renewed contracts, Management and the Board are conscious of the 
risks  that  can  arise  through  the  acceptance  of  sub-optimal  conditions  in  customer  contracts  and 
through  the  ineffective  commercial  administration  of  these contracts  over  their  term.    Management 
and the Board are therefore focused on ensuring that appropriate contract management disciplines 
are  effectively  embedded  in  the  organisation  to  manage  contract  risk  and  to  maximize  contract 
entitlements. 

Renewal of 
customer contracts 

Whilst the Group has successfully renewed and extended many of its key customer contracts during 
FY14, the renewal of contracts remains a risk that Management and the Board continues to actively 
monitor and manage.   

A number of contracts with key customers in the Fixed and Mobile Communications business units 
expire  during  FY15.    Discussions  are  underway  between  Management  and  these  customers  in 
relation to the renewal of these contracts. 

Service  Stream operates in  a  limited number  of  market segments  in  which  there  are  relatively  few 
competitors.  Management and the Board are therefore particularly conscious of the risks related to 
the  loss  of  business  to  competitors  either  through  their  leverage  of  potentially  more  cost  effective 
business  platforms  or  as  a  consequence  of  their  potential  adoption  of  loss-leading  strategies  to 
maintain market share. 

Retention of key 
personnel and 
sourcing of sub-
contractors 

The  talents  of  a  relatively  small  number  of  key  personnel  contribute  significantly  to  the  Group’s 
operational effectiveness.  Management and the Board have implemented strategies to retain those 
personnel, including participation in appropriate incentive arrangements, and are currently finalising 
a talent identification and succession program for deployment across the business in early FY15.   

Access  to  an  appropriately  skilled  and  resourced  pool  of  sub-contractors  across  Australia  is  also 
critical  to  Service  Stream’s  ability  to  successfully  undertake  and  complete  work  for  its  customers.  
Management and the Board have implemented strategies to attract and retain those sub-contractors, 
and  are  currently  in  the  final  stages  of  implementing  a  new  Workforce  Management  System  to 
enhance its effectiveness in that regard. 

14 

 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Dividends 
No interim nor final dividend has been declared by the Board for the year ended 30 June 2014 (2013: Interim one cent per 
fully paid share, Final nil). 

Significant changes in state of affairs 
Except for as stated in the Review of Operations and Financial Performance, there was no significant change in the state of 
affairs of the Group during the financial year. 

Matters subsequent to the end of financial year  
Since  balance  date,  the  Group  has  received  credit-approved  term  sheets  from  a  number  of  banking  institutions  for  a 
refinance of its banking facilities to 30 September 2016. The Board and Management are in the final stages of assessing the 
offers and finalising documentation.  
Except for as stated above, there has not been any matter or circumstance occurring subsequent to the end of the financial 
year that has significantly affected, or may significantly affect, the operations of the Group, the results of those operations, or 
the state of affairs of the Group in future financial years. 

Environmental regulation 
Other  than  compliance  with  general  obligations  under  Federal  and  State  environmental  laws  and  regulations,  the  Group’s 
operations are not subject to any particular or significant environmental regulation under a Commonwealth, State or Territory 
law.  

Shares under performance rights  

Details of unissued shares under performance rights at the date of this report are:  

Issuing entity 

LTIP Series 

Class of 
shares 

Exercise price 
of right 

Vesting date 

Service Stream Limited 
Service Stream Limited 
Service Stream Limited 

FY12 Tranche 
FY13 Tranche 
FY14 Tranche 

Ordinary 
Ordinary 
Ordinary 

$0.0000 
$0.0000 
$0.0000 

30 June 2014 
30 June 2015 
30 June 2016 

Number of 
shares under 
rights 

1,071,819 
1,836,210 
4,722,515 
7,630,544 

The  holders  of  these  rights  do  not  have  the  right,  by  virtue  of  the  performance  right,  to  participate  in  any  share  issue  or 
interest issue of the Company or of any other body corporate or registered scheme. No further share rights have been issued 
during or since the end of the financial year.  

In accordance with the Employee Share Ownership Plan the shares relating to the FY12 Tranche which vested on 30 June 
2014 will be issued to participants who have met the vesting criteria following final calculations of the Relative TSR vesting 
criteria after release of the FY14 financial statements. 

Directors’ meetings 
The following table sets out the number of Directors’ meetings (including meetings of Committees of Directors) held during 
the financial year and the number of meetings attended by each Director (while they were a Director or Committee member).  

  Board of Directors 

Audit and Risk  
Committee 

Remuneration and 
Nomination 
Committee 

Sustainability, 
Safety, Health and 
Environment 
Committee 

Held 

Attended 

Held 

Attended 

Held 

Attended  

Held 

Attended 

P Dempsey 
D Page 
S Wilks 
B Gallagher3 
R Grant 
T Sinclair1 
L Mackender2 

35 
35 
35 
35 
35 
35 
35 

32 
32 
35 
34 
35 
20 
2 

9 
9 
9 
9 
9 
9 
9 

9 
9 
9 
3 + 5* 
9* 
4* 
- 

5 
5 
5 
5 
5 
5 
5 

5 
5 
5 
4* 
5* 
4* 
 -  

5 
5 
5 
5 
5 
5 
5 

5* 
4* 
5 
5 
4* 
2 
1 

* Attended as a Standing Invitee 
1. Appointed to the position of Managing Director on 6 November 2013. Resigned from the position of Managing Director on 26 May 2014. 
2. Appointed to the position of Managing Director on 26 May 2014. 
3. During the  period  that  Mr Gallagher  was acting  as  either  Managing Director or Executive Director  he  attended  the Audit  and Risk Committee  as a Standing 

Attendee. 

15 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Indemnification of officers and auditors 
During  the  financial  year,  the  Group  paid  a  premium  in  respect  of  a  contract  insuring  the  Directors  of  the  Company  (as 
named  above),  the  Company  Secretaries,  and  all  officers  of  the  Group  and  any  related  body  corporate  against  a  liability 
necessarily incurred as such a Director, Secretary or officer to the extent permitted under the Corporations Act 2001.  
The contract of insurance prohibits the general disclosure of the terms and conditions, nature of the liability insured or the 
amount of the deductible or premium paid for the contract. 
The Group has not otherwise, during or since the end of the financial year, except to the extent permitted by law, indemnified 
or agreed to indemnify an officer or auditor of the Company or of any related body corporate against a liability necessarily 
incurred as such an officer or auditor. 

Proceedings on behalf of the company 
No person has applied to the Court under section 237 of the Corporations Act 2001 for leave to bring proceedings on behalf 
of the Company, or to intervene in any proceedings to which the Company is a party, for the purpose of taking responsibility 
on behalf of the Company for all or part of those proceedings. 
No proceedings have been brought or intervened in on behalf of the Company with leave of the Court under section 237 of 
the Corporations Act 2001. 

Non-audit services 
Details  of  any  amounts  paid  or  payable  to  the  auditor  for  non-audit  services  provided  during  the  year  by  the  auditor  are 
outlined in note 29 to the financial statements. 
The Directors are satisfied that the provision of non-audit services during the year by the auditor (or by another person or firm 
on the auditor’s behalf) are compatible with the general standard of independence of auditors imposed by the Corporations 
Act 2001. 
The  Directors  are  of  the  opinion  that  the  services  disclosed  in  note  29  to  the  financial  statements  do  not  compromise the 
external auditor’s independence, based on advice received from the Audit and Risk Committee, for the following reasons: 
• 

all non-audit services have been reviewed and approved to ensure that they do not impact the integrity and objectivity of 
the auditor; and 
none  of  the  services  undermine  the  general  principles  relating  to  auditor  independence  as  set  out  in  the  Code  of 
Conduct  APES  110  Code  of  Ethics  for  Professional  Accountants  issued  by  the  Accounting  Professional  &  Ethical 
Standards  Board,  including  reviewing  or  auditing  the  auditor’s  own  work,  acting  in  a  management  or  decision-making 
capacity for the Company, acting as advocate for the Company or jointly sharing economic risks and rewards. 

• 

Auditor’s independence declaration 
The auditor’s independence declaration is included on page 26 of the annual financial report. 

Rounding off of amounts 
The Company is of a kind referred to in ASIC Class Order 98/0100, dated 10 July 1998, and in accordance with that Class 
Order amounts in the Directors’ report and the financial statements are rounded off to the nearest thousand dollars, unless 
otherwise indicated. 

Remuneration report 
This remuneration report, which forms part of the Directors’ report, sets out information about the remuneration of Service 
Stream  Limited’s  Directors  and  its  key  management  personnel  for  the  financial  year  ended  30  June  2014.  The  term  ‘key 
management personnel’ refers to those persons having authority and responsibility for planning, directing and controlling the 
activities  of  the  consolidated  entity,  directly  or  indirectly,  including  any  Director  (whether  executive  or  otherwise)  of  the 
consolidated  entity.  The  prescribed  details  of  each  person  covered  by  this  report  are  detailed  below  under  the  following 
headings: 
•  Director and key management personnel details; 
• 
• 
• 
• 
• 
• 
• 
• 
• 

remuneration policy; 
use of remuneration consultants; 
relationship between remuneration policy and Group performance; 
non-executive Directors remuneration policy; 
remuneration of Directors and key management personnel; 
voting and comments made at the Company’s 2013 Annual General Meeting; 
key terms of employment contracts; 
share-based payments granted as compensation; and 
remuneration outcomes. 

16 

 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Director and key management personnel details 

The following persons acted as Directors of the Company during or since the end of the financial year: 

P Dempsey (Chairman) 
L Mackender (Managing Director – appointed 26 May 2014)  
B  Gallagher  (Managing  Director  to  6  November  2013,  Non-Executive  Director  from  7  November  2013  until  25  May  2014, 
Executive Director since 26 May 2014) 
D Page AM (Non-Executive Director)  
S Wilks (Non-Executive Director) 
R Grant (Alternate Director, Chief Financial Officer) 

T Sinclair (Managing Director from 6 November 2013 until 26 May 2014) 

The following key management personnel held their current position for the whole of the financial year and since the end of 
the financial year, except as noted below: 

L Mackender (Executive General Manager, Energy and Water) 
M Saloyedoff (Executive General Manager, Mobile Communications – appointed 18 October 2013) 
K Smith (Executive General Manager, Fixed Communications – appointed 12 June 2014) 
D Hill (Executive General Manager, Mobile Communications – until 18 October 2013) 
C Orr (Executive General Manager, Fixed Communications – until 12 June 2014) 

Remuneration policy 

The Board, through the Remuneration and Nomination Committee, reviews the remuneration packages of all Directors and 
key management personnel on an annual basis. Remuneration packages are reviewed and determined with due regard to 
current market rates and are benchmarked against comparable industry salaries, adjusted by a performance factor to reflect 
changes in the performance of the Group.  

To  retain  and  attract  executives  of  sufficient  calibre  to  facilitate  the  efficient  and  effective  management  of  the  Group’s 
operations, the Board may seek the advice of external advisers in connection with the structure of remuneration packages as 
the Board considers necessary.  

The Group’s remuneration framework is based on the concept of Total Employee Reward (“TER”). This encompasses three 
components: 

1. fixed remuneration; 
2. variable remuneration (at risk remuneration); and 
3. reward and recognition. 

1. Fixed remuneration 

The Group’s principal remuneration strategy is to maintain equitable and affordable rates of pay for all employees, based on 
their  performance  and  the  market  in  which  the  Group  operates.  Fixed  remuneration  is  expressed  as  Total  Fixed 
Remuneration (“TFR”). TFR includes salary, superannuation entitlements and salary sacrifice elections and is used as the 
basis for remuneration review, leave payments, and termination and redundancy payments. Benefits such as mobile phones, 
incentive payments and work vehicles are excluded from this figure.  

The  range  of  remuneration  for  each  position  is  established  by  reference  to  the  complexity  of  the  position  (determined  by 
reference to a job evaluation methodology) and general market remuneration data. From time to time, where a need arises, 
other more specific market data may be used for certain positions.  

2. Variable  remuneration 

Variable Remuneration is currently comprised of the Short Term Incentive Plan and the Long Term Incentive Plan. 

Short Term Incentive Plan (“STIP”) 

Employees invited to participate in the STIP have the opportunity to earn an annual lump sum incentive payment through the 
achievement of Group and individual goals agreed with the Remuneration and Nomination Committee (RNC) and their line 
manager respectively at the beginning of each financial year. 
Payment of  STIP-related  bonuses  is  dependent  on the achievement  of  at least  90%  of  the  Group’s  EBITDA  target  for  the 
financial year for all participants, regardless of their personal performance. Once this criteria is satisfied, bonus payments are 
based equally on Group performance and achievement of individual goals as illustrated below.   

17 

 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

50% Group Financial Performance 

50% Individual Performance 

Performance to 
Budget 

Percentage Paid out 

KPI Quadrant - individual 
goals 

Example percentage 
allocation 

90-100% 

Pro-rata between 50% and 
100% at RNC discretion 

Financial 

100% 

100% 

Market & Customer 

Safety & People 

Risk & Governance 

50% 

20% 

20% 

10% 

Individual goals are tied directly to the annual objectives of the Group, which are linked directly to the overall Group strategy 
categorized  into  the  four  quadrants  of  Financial,  Market  &  Customer,  Safety  &  People  and  Risk  &  Governance.  The 
weighting applied to each of these quadrants varies depending on the role and responsibilities. 

Long Term Incentive Plan (“LTIP”) 

From  time  to  time  employees  in  senior  management  roles and  Directors  may  be  invited,  with  approval  from  the  Board,  to 
participate  in  the  LTIP.  The  LTIP  operates  within  the  shareholder-approved  Employee  Share  Ownership  Plan  (“ESOP”), 
under  the  administration  of  the  Remuneration  and  Nomination  Committee.  The  extent  of  individual  participation  and  the 
associated  number  of  performance  rights  offered  is  recommended  by  the  Managing  Director  and  reviewed  by  the 
Remuneration and Nomination Committee, which will then make recommendations to the Board, and to shareholders at the 
Annual General Meeting in the case of Directors, for approval.  

In  accordance  with  the  provision  of  the  ESOP  and  consistent  with  the  prior  year,  Directors  and  employees  in  senior 
management roles were invited to participate in the LTIP which entitled them to receive a number of performance rights in 
respect  of  the  year  ending  30  June  2014  (“FY14  Tranche”).    Each  performance  right  converts  into  one  ordinary  share  of 
Service Stream Limited on vesting. No amounts are paid or payable by the participant on receipt of the performance rights, 
and the performance rights carry neither rights to dividends nor voting rights. The number of performance rights granted is 
based on the employee’s long term incentive participation rate, which is expressed as a percentage of the participant’s TFR, 
and the volume-weighted average market price of the Company’s shares over a prescribed period of time or other issue price 
as deemed appropriate by the Board.  

The FY14 Tranche performance rights are subject to service and performance criteria being:  

o  The participant must be an employee at the vesting date; 
o 

50% of the performance rights granted will each vest where: 
o  The Group’s earnings per share (“EPS”) achieves the following targets: 

  FY14 Tranche (vesting 30 June 2016) 

Year 1 

Year 2 

Year 3 

Average 

  EPS Target (cents per share) 

2.81 

3.09 

3.40 

3.10 

Subject to the following proportional vesting: 

Percentage of performance rights that vest 

0% 

40% 

EPS Target 

Below 75%  

At 75%  

Proportional vesting 

Greater than 75% and less than 100% 

100% 

100% and above 

o  The Group’s total shareholder return (“TSR”) over the performance period is such that it would rank at or above 
the  75th  percentile  (full  achievement)  or  the  50th  percentile  (pro-rata  achievement)  of  a  relevant  peer  group  of 
companies being those comprising the ASX 200 Industrials index, as detailed below: 

18 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Percentage of performance rights that vest 
0% 
50% 
Proportional vesting 

100% 

TSR ranking 
Below the 50th percentile  
At the 50th percentile  
Above the 50th percentile but below the 
75th percentile 

75th percentile or above (top quartile) 

Service Stream Limited 
Directors’ report 

Performance rights will vest to the extent that the participant remains employed by the Company on the vesting date and to 
the extent that the Company’s performance over the relevant period satisfies the vesting conditions. 

In contrast to the criteria set out above for the FY14 Tranche, performance rights issued in previous years were subject to the 
following EPS performance criteria: 

o  The Group’s earnings per share (“EPS”) achieves annual growth of 10% or more (full achievement) or 7.5% (pro-

rata achievement) over the performance period from an agreed base EPS, as detailed below: 

FY12 Tranche 

FY13 Tranche 

Performance period 

3 years  

3 years  

Vesting date  

30 June 2014 

30 June 2015 

EPS base (cents per share) 

5.80 

6.60 

The service and TSR performance criteria is consistent across all tranches. 

Securities Trading Policy 

The trading of shares issued to participants under any of the Company’s Employee Share Plans is subject to, and conditional 
upon,  compliance  with  the  Company’s  Securities  Trading  Policy  (which  can  be  found  on  the  Company’s  website).  The 
Securities  Trading  Policy  lists  the  prohibited  conduct  of  officers  and  employees  which  includes  insider  trading,  margin 
lending, speculative trading, short selling and entering into any hedging arrangements.  Any non-compliance will be regarded 
as serious misconduct which may result in the termination of their employment. 

3. Reward and recognition 

From time to time an employee or a team of employees may work beyond the call of duty to meet a challenging objective, or 
may substantially exceed expectations. The Group encourages recognition and reward for such behaviours, and may choose 
to recognise high performance via a discretionary bonus.  

Use of remuneration consultants 

The Remuneration and Nomination Committee did not engage the services of remuneration consultants during the year. 

Relationship between remuneration policy and Group performance 

Each element of the remuneration framework is linked to the Group’s financial performance. Changes to fixed remuneration 
are determined by an employee’s performance and by the Group’s capacity to fund any changes.  

The Remuneration and Nomination Committee reviews the remuneration packages of all Directors and executive officers on 
an  annual  basis  and  makes  recommendations  to  the  Board.    Remuneration  packages  are  reviewed  with  due  regard  to 
performance, data on remuneration paid by comparable companies and where appropriate, the Remuneration and  

Nomination  Committee  receives  expert  independent  advice  regarding  remuneration  levels  required  to  attract  and 
compensate Directors and executives, given the nature of their work and responsibilities. 

In  considering  the  Group’s  performance,  the  Remuneration  and  Nomination  Committee  have  regard  to  a  number  of 
measures including the following: 

19 

 
 
 
 
 
 
 
 
 
 
 
 
2014

$’000

2013

$’000

Results

2012

$’000

2011

$’000

2010

$’000

2014

%

2013

%

Service Stream Limited 
Directors’ report 

Change

2012

%

2011

%

2010

%

Total Executive Remuneration

2,585

2,662

3,719

5,274

3,727

(2.9%)

(28.4%)

(29.5%)

41.5%

(23.0%)

Revenue

EBITDA 1

389,574

526,593

592,216

633,290

520,781

(26.0%)

(11.1%)

(6.5%)

21.6%

(6.7%)

16,560

(13,392)

38,041

34,584

6,401

(223.7%)

(135.2%)

10.0%

440.3%

(78.8%)

Net profit/(loss) before tax

2,598

(113,581)

26,643

22,631

(7,315)

(102.3%)

(526.3%)

17.7%

(409.4%)

(147.8%)

Net profit/(loss) after tax

Share price at end of year

Interim dividend 2 

Final dividend 2 & 3

2,309

(107,054)

18,716

16,452

(2,555)

(102.2%)

(672.0%)

13.8%

(743.9%)

(123.0%)

0.19

0.14

0.35

0.49

0.23

32.1%

(60.0%)

(28.6%)

113.0%

(43.9%)

                  -   

 1.00 cps 

 1.00 cps 

                  -   

                  -   

 1.00 cps 

-

-

-

-

(100.0%)

-

-

(100.0%)

n/a

n/a

-

-

(100.0%)

-

Basic earnings per share

0.76 cps

-37.77 cps

6.60 cps

5.80 cps

-0.99 cps

(102.0%)

(672.3%)

13.8%

(685.9%)

(116.7%)

Diluted earnings per share

0.75 cps

-37.77 cps

6.54 cps

5.80 cps

-0.99 cps

(102.0%)

(677.5%)

12.8%

(685.9%)

(116.7%)

1. Earnings before interest, tax, depreciation and amortisation. 
2. Franked to 100% at 30% corporate income tax rate. 
3. Declared after the balance date and not reflected in the financial statements of that year. 

 40.0

 35.0

 30.0

 25.0

 20.0

 15.0

 10.0

 5.0

 -

-5

-10

-15

)

I

A
D
T
B
E
&
R
E
T
(

s
n
o

i
l
l
i

m
$

2010

2011

2012

2013

2014

24.0

21.0

18.0

15.0

12.0

9.0

6.0

3.0

0.0

-3.0

-6.0

-9.0

)

I

P
T
S

(

s
n
o

i
l
l
i

m
$

Total Executive Remuneration - left axis

EBITDA - left axis

Total STIP - right axis

The  overall  level  of  key  management  personnel  compensation  takes  into  account  the  size,  complexity,  financial 
performance and growth prospects of the Group.  

Non-Executive Directors remuneration policy  

Non-Executive Directors are remunerated by way of fees and statutory superannuation (where applicable).  During the time 
Mr Gallagher acted as Managing or Executive Director he was paid his pre-existing fixed Directors fee and a fixed higher 
duties  allowance.  The  Non-Executive  Directors  and  the  Executive  Director  (Mr  Gallagher)  do  not  receive  performance-
based pay. 

Fees  are  reviewed  annually  taking  into  account  comparable  roles  and  market  data  provided  by  the  Board’s  independent 
remuneration adviser. The Directors have not had a fee increase in the past four years apart from the statutory increase in 
superannuation.  The  Remuneration  Report  (at  pages  16-24  of  this  annual  financial  report)  details  the  remuneration  of 
Directors. 

The maximum annual aggregate Directors’ fee pool limit is $500,000. The following fees have applied: 

20 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2014 

2013 

Chair 

Other Members 

Chair 

Other Members 

Fees 

No. 

Fees 

No. 

Fees 

No. 

Fees 

No. 

Service Stream Limited 
Directors’ report 

Board Fees 

 $     100,000  

1 

 $    75,000  

3 

 $  100,000  

1 

 $    75,000  

3 

Committee Fees: 

 - Audit & Risk 

 $       25,000  

 - Remuneration & Nomination  

 $       15,000  

 - Sustainability, Safety, Health 
and Environment 

 $       15,000  

plus statutory superannuation 

9.25% 

Aggregate 

$480,700 

1 

1 

1 

 $    12,500  

 $      7,500  

 $      7,500  

3 

2 

1 

 $    25,000  

 $    15,000  

 $    15,000  

1 

1 

1 

 $    12,500  

 $      7,500  

 $      7,500  

3 

2 

1 

9.00% 

$479,600 

During periods where Mr Gallagher has acted in an executive role, he has stood down as a member of the Audit & Risk 
Committee. 

Remuneration of Directors and key management personnel 

  Short-term employee benefits 

Post-
employment 
benefits 

Long-term 
employee 
benefits 

Share-based 
payment 

Total 

Salary & 
fees 

Short term 
incentives 9 

Non- 
monetary 

Superannu- 
ation 

Long Service 
Leave 

Performance 
rights 10 

2014 

$ 

Non-Executive Directors 
P Dempsey 
S Wilks 1 
D Page 

127,500 

111,981 

107,500 

Executives 
L Mackender 3 
B Gallagher 2 
R Grant 
M Saloyedoff 4 
K Smith 5 
D Hill 6 
T Sinclair 7 
C Orr 8 

283,513 

244,871 

420,669 

198,288 

13,754 

83,513 

381,219 

314,965 

$ 

- 

- 

- 

25,500 

- 

- 

- 

- 

- 

- 

- 

$ 

- 

- 

- 

- 

- 

- 

2,745 

- 

- 

- 

- 

$ 

11,794 

- 

9,944 

19,256 

17,775 

26,231 

12,429 

917 

5,410 

11,638 

16,898 

$ 

- 

- 

- 

10,841 

- 

9,609 

10,595 

898 

- 

- 

$ 

- 

- 

- 

29,501 

- 

91,983 

10,580 

957 

(13,299) 

- 

7,247 

(22,062) 

$ 

139,294 

111,981 

117,444 

368,611 

262,646 

548,492 

234,637 

16,526 

75,624 

392,857 

317,048 

1. S Wilks’ remuneration is paid to High Expectations Pty Ltd, a company in which Mr Wilks has a beneficial interest. 
2. B Gallagher was Managing Director to 6 November 2013, Non-Executive Director from 7 November 2013 until 25 May 2014 and Executive Director since 

26 May 2014. 

3. L Mackender was appointed Managing Director on 26 May 2014 and in addition performed the duties of Executive General Manager, Energy and Water 

for the full year.  

4. M Saloyedoff was appointed to the position of Executive General Manager, Mobile Communications on 18 October 2013. 
5. K Smith was appointed to the position of Acting Executive General Manager, Fixed Communications on 12 June 2014. 
6. D Hill held the position of Executive General Manager, Mobile Communications until 18 October 2013.   
7. T Sinclair was appointed as Managing Director on 6 November 2013 and held this position until his resignation on 26 May 2014. Under the terms agreed 

with Mr Sinclair, his employment will be terminated upon the expiry of his 6 months paid notice period on 18 November 2014. Mr Sinclair has agreed not 

to work for a competitor of Service Stream for the duration of the notice period. 

8. C Orr held the position of Executive General Manager, Fixed Communications until 12 June 2014. 
9. Due to the failure of the Group to meet the required performance targets, there are no short term incentives payable for the year ended 30 June 2014.  

The  amounts  included  above  represent  variances  between  the  30  June  2013  estimation  as  included  in  the  remuneration  report  for  the  year  ended  30 

June 2013 and the amount subsequently paid. 

10.The  fair  value  of  performance  rights  issued  under  the  Long  Term  Incentive  Plan,  allocated  on  a  pro-rata  basis  to  the  current  financial  year.    Where 

previously disclosed rights have been subsequently forfeited due to resignation the relevant remuneration disclosure will be negative. 

21 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
  Short-term employee benefits 

Post-
employment 
benefits 

Long-term 
employee 
benefits 

Share-based 
payment 

Total 

Salary & 
fees 

Short term 
incentives 6 

Non- 
monetary 

Superannu- 
ation 

Long Service 
Leave 

Performance 
rights 7 

Service Stream Limited 
Directors’ report 

2013 

$ 

Non-Executive Directors 
P Dempsey 
S Wilks 1 
D Page 

127,500 

111,725 

107,500 

Executives 
B Gallagher 2 
G Sumner 3 
R Grant  
D Hill 

L Mackender 
C Orr 4 
S Ellich 5 

152,298 

552,251 

417,392 

270,642 

262,530 

28,143 

319,376 

$ 

- 

- 

- 

- 

- 

- 

- 

(2,146) 

- 

24,311 

$ 

- 

- 

- 

- 

38,471 

- 

- 

6,698 

374 

46,875 

$ 

11,475 

- 

9,675 

13,334 

40,198 

25,695 

24,358 

16,470 

1,721 

23,342 

$ 

- 

- 

- 

- 

13,485 

8,355 

14,577 

12,152 

656 

9,104 

$ 

- 

- 

- 

- 

(82,388) 

60,923 

18,228 

18,610 

3,907 

(45,500) 

$ 

138,975 

111,725 

117,175 

165,632 

562,017 

512,365 

327,805 

314,314 

34,801 

377,508 

1. S Wilks’ remuneration is paid to High Expectations Pty Ltd, a company in which Mr Wilks has a beneficial interest. 
2. B Gallagher was a Non-Executive Director until 8 April 2013 at which time he become Managing Director. 
3. G Sumner  held the  position of  Managing Director  until 8 April 2013 and left the  employment  of  the Group  on 1 July 2013.   Due to  Graeme's cessation of 

employment his performance rights were forfeited, effective as at his date of resignation. Remuneration shown in the above table relates only to the period of 

time which Graeme was considered to be key management personnel.  

4. C Orr was appointed to the position of Executive General Manager, Fixed Communications on 28 May 2013. Remuneration shown in the above table relates 

only to the period of time which Chad was considered to be key management personnel.  

5. S Ellich held the position of Executive General  Manager, Fixed Communications until 28  May 2013  and left  the  employment of the  Group  on  1 July  2013.  

Due to Stephen's cessation of employment his performance rights were forfeited, effective as at his date of resignation. Remuneration shown in the above 

table relates only to the period of time which Stephen was considered to be key management personnel. 

6. Due to the failure of the Group to meet the required performance targets, there are no short term incentives payable for the year ended 30 June 2013.  The 

amounts included above represent variances between the 30 June 2012 estimation as included in the remuneration report for the year ended 30 June 2012 

and the amount subsequently paid. 

7. The fair value of performance rights issued under the Long Term Incentive Plan, allocated on a pro-rata basis to the current financial year.  Where previously 

disclosed rights have been subsequently forfeited due to resignation the relevant remuneration disclosure will be negative. 

No Director or member of the key management personnel who  were appointed during the period received a payment as 
part of his or her consideration for agreeing to hold the position. 

The relative proportions of remuneration that are linked to performance and those that are fixed are as follows: 

Name

Non-Executive Directors

Fixed Remuneration

At risk - STI

At risk - LTI

2014

2013

2014

2013

2014

2013

P Dempsey

S Wilks

D Page

Executives

L Mackender

B Gallagher

R Grant

M Saloyedoff

K Smith

D Hill

T Sinclair

C Orr

100.0%

100.0%

100.0%

64.5%

100.0%

50.0%

64.5%

66.7%

64.5%

80.0%

57.1%

100.0%

100.0%

100.0%

64.5%

100.0%

50.0%

64.5%

66.7%

64.5%

80.0%

57.1%

0.0%

0.0%

0.0%

19.4%

0.0%

25.0%

19.4%

20.0%

19.4%

0.0%

28.6%

0.0%

0.0%

0.0%

19.4%

0.0%

25.0%

19.4%

20.0%

19.4%

0.0%

28.6%

0.0%

0.0%

0.0%

16.1%

0.0%

25.0%

16.1%

13.3%

16.1%

20.0%

14.3%

0.0%

0.0%

0.0%

16.1%

0.0%

25.0%

16.1%

13.3%

16.1%

20.0%

14.3%

22 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Directors’ report 

Voting and comments made at the Company’s 2013 Annual General Meeting  
The  Company  received  more  than  96%  of  “yes”  votes  on  its  Remuneration  Report  for  the  2013  financial  year.  The 
Company did not receive any specific feedback at the AGM on its remuneration practices. 

Key terms of employment contracts  

Employment contracts for key management personnel provide for the following elements: 

Fixed remuneration including base salary and superannuation. 

• 
•  Payment of a short term bonus if and to the extent that the criteria for Company wide targets are met and personal goals 

are achieved. 

•  Mutual three month notice period for termination of service, with the exception of Mr Leigh Mackender and Mr Robert 

Grant where there is a mutual six month notice period for termination. 

Robert Grant 
Robert Grant’s contract specifies his eligibility to be invited to participate in the LTIP. 

Brett Gallagher 
In addition to his directors fees, Brett Gallagher has received a higher duties allowance for the period in which he held the 
position  of  either  Managing  or  Executive  Director.  During  this  period,  Brett  does  not  accrue  entitlements  such  as  annual 
leave, sick leave and long service leave and during planned absences the higher duties allowance does not apply. 

Furthermore, Brett is ineligible to participate in either the STIP or LTIP schemes. 

Share-based payments granted as compensation 

Long Term Incentive Plan (“LTIP”) 

The  Group  operates  a  LTIP  whereby  employees  in  senior  management  roles  are  granted  performance  rights  subject  to 
service and performance criteria.  As at balance date, the following LTIP arrangements were in existence: 

LTIP Series

Num ber

Grant date

Grant date fair value

Vesting date Perform ance 
period start 
date

FY12 tranche

1,071,819

25 November 2011 Relative TSR hurdle - $0.160 30 June 2014

1 July 2011

EPS grow th hurdle - $0.250

FY13 tranche

1,836,210

30 November 2012 Relative TSR hurdle - $0.190 30 June 2015

1 July 2012

FY14 tranche 1

4,722,515

31 July 2014

Relative TSR hurdle - $0.101 30 June 2016

1 July 2013

EPS grow th hurdle - $0.290

EPS hurdle - $0.154

1.  As  the  grant  date  for  the  FY14  Tranche  is  31  July  2014,  the  grant  date  fair  values  for  this  Tranche  have  been  estimated  for  the  purposes  of  year-end 

reporting. 

Remuneration outcomes 
The achievement of the EPS and TSR targets are measured each year and performance rights can vest if the targets are 
met in any individual year.  Performance is also measured over the 3 year period. 

The  FY12  Tranche  LTIP  vested  at  the  conclusion  of  the  current  financial  year  (vesting  date:  30  June  2014).    The  table 
below  details  the  vesting  of  the  performance  rights  under  this  tranche.    On  vesting,  each  right  converts  to  one  ordinary 
share in Service Stream Limited. 

FY12 Tranche

EPS growth hurdle (base 5.80 cps)

Relative TSR hurdle

Year 1
Year 2
Year 3
Three-year Period

Outcome

Vested

13.9%
 n/a 
 n/a 
 n/a 

Yes
No
No
No

Outcome

4th Quartile
4th Quartile
TBA
TBA

Vested

No
No
TBA1
TBA1

1. Measurement of the Relative TSR for Year 3 and the three-year period will not be completed until after the release of FY14 results.  

The FY11 Tranche LTIP vested on 30 June 2013.  The table below details the vesting of the performance rights under this 
tranche.   

23 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
FY11 Tranche

EPS growth hurdle (base 3.85 cps)

Relative TSR hurdle

Year 1
Year 2
Year 3

Three-year Period

Outcome

Vested

50.8%
13.8%
 n/a 

 n/a 

Yes
Yes
No

No

Outcome

1st Quartile
4th Quartile
4th Quartile

4th Quartile

Vested

Yes
No
No

No

Service Stream Limited 
Directors’ report 

The following table outlines: 
• 

• 

the performance rights issued under the LTIP to Directors and key management personnel in the current financial year, 
and 
for  each  cash  bonus  and  grant  of  performance  rights  included  in  the  tables  on  pages  21-24,  the  percentage  of  the 
available  bonus  or  grant  that  was  paid,  or  that  vested,  in  the  financial  year,  and  the  percentage  that  was  forfeited 
because either the service or performance criteria was not met. 

Name

STIP

L Mackender 2

Awarded
%4
0%

R Grant 2

0%

M Saloyedoff

0%

K Smith

0%

D Hill

T Sinclair 3

C Orr

0%

n/a

0%

Tranche

Vesting date

FY11
FY12
FY13
FY14
FY11
FY12
FY13
FY14
FY11
FY12
FY13
FY14
FY11
FY12
FY13
FY14
FY11
FY12
FY13
FY14
FY11
FY12
FY13
FY14
FY11
FY12
FY13
FY14

30-Jun-13
30-Jun-14
30-Jun-15
30-Jun-16
30-Jun-13
30-Jun-14
30-Jun-15
30-Jun-16
30-Jun-13
30-Jun-14
30-Jun-15
30-Jun-16
30-Jun-13
30-Jun-14
30-Jun-15
30-Jun-16
30-Jun-13
30-Jun-14
30-Jun-15
30-Jun-16
30-Jun-13
30-Jun-14
30-Jun-15
30-Jun-16
30-Jun-13
30-Jun-14
30-Jun-15
30-Jun-16

No.
Granted
82,006
133,577
164,438
430,556
626,959
430,063
522,297
1,241,389
-
-
102,690
409,722
97,806
89,453
104,047
245,720
87,789
82,035
173,868
n/a
n/a
n/a
n/a
4,500,000
256,270
175,788
205,458
n/a

LTIP

No.
Vested 1
41,003
-
-
-
313,480
-
-
-
-
-
-
-
48,903
-
-
-
43,895
-
-
-
-
-
-
-
128,135
-
-
-

No.
Forfeited
41,003
-
-
-
313,480
-
-
-
-
-
-
-
48,903
-
-
-
43,895
82,035
173,868
-
-
-
-
4,500,000
128,135
175,788
205,458
-

Balance
held
-
133,577
164,438
430,556
-
430,063
522,297
1,241,389
-
-
102,690
409,722
-
89,453
104,047
245,720
-
-
-
-
-
-
-
-
-
-
-
-

Vested  % Forfeited  

50.0%
0.0%
0.0%
0.0%
50.0%
0.0%
0.0%
0.0%
n/a
n/a
0.0%
0.0%
50.0%
0.0%
0.0%
0.0%
50.0%
0.0%
0.0%
n/a
n/a
n/a
n/a
0.0%
50.0%
0.0%
0.0%
n/a

%
50.0%
0.0%
0.0%
0.0%
50.0%
0.0%
0.0%
0.0%
n/a
n/a
0.0%
0.0%
50.0%
0.0%
0.0%
0.0%
50.0%
100.0%
100.0%
n/a
n/a
n/a
n/a
100.0%
50.0%
100.0%
100.0%
n/a

1.  Although the vesting date of the FY12 Tranche is 30 June 2014, the number of rights that will vest cannot be determined until the release of the results, and 

the determination of the achievement or otherwise of the TSR hurdle. 

2. As L Mackender and R Grant are Directors of the Company, the issuance of the FY14 Tranche performance rights are subject to shareholder approval at the 

Company’s Annual General Meeting on 22 October 2014. 

3. Shareholder approval would have been required had T Sinclair not resigned and rights had not been forfeited. 
4. Awarded as a percentage of maximum eligibility. 

24 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The Directors’ report is signed in accordance with a resolution of the Directors made pursuant to s.298(2) of the 
Corporations Act 2001. 

Service Stream Limited 
Directors’ report 

On behalf of the Directors 

P Dempsey 
Chairman 
13 August 2014 

L Mackender   
Managing Director  
13 August 2014 

25 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Auditor’s Independence Declaration

As lead auditor for the audit of Service Stream Limited for the year ended 30 June 2014, I declare that
to the best of my knowledge and belief, there have been:

a) no contraventions of the auditor independence requirements of the Corporations Act 2001 in

relation to the audit; and

b) no contraventions of any applicable code of professional conduct in relation to the audit.

This declaration is in respect of Service Stream Limited and the entities it controlled during the period.

Andrew Cronin
Partner
PricewaterhouseCoopers

Melbourne
13 August 2014

PricewaterhouseCoopers, ABN 52 780 433 757
Freshwater Place, 2 Southbank Boulevard, SOUTHBANK VIC 3006, GPO Box 1331, MELBOURNE VIC 3001
T: 61 3 8603 1000, F: 61 3 8603 1999, www.pwc.com.au

Liability limited by a scheme approved under Professional Standards Legislation.

Independent auditor’s report to the members of Service
Stream Limited

Report on the financial report
We have audited the accompanying financial report of Service Stream Limited (the company), which
comprises the balance sheet as at 30 June 2014, the statement of comprehensive income, statement of
changes in equity and statement of cash flows for the year ended on that date, a summary of significant
accounting policies, other explanatory notes and the directors’ declaration for the Service Stream
Limited group (the consolidated entity). The consolidated entity comprises the company and the
entities it controlled at year’s end or from time to time during the financial year.

Directors’ responsibility for the financial report
The directors of the company are responsible for the preparation of the financial report that gives a
true and fair view in accordance with Australian Accounting Standards and the Corporations Act 2001
and for such internal control as the directors determine is necessary to enable the preparation of the
financial report that is free from material misstatement, whether due to fraud or error. In Note 33, the
directors also state, in accordance with Accounting Standard AASB 101 Presentation of Financial
Statements, that the financial statements comply with International Financial Reporting Standards.

Auditor’s responsibility
Our responsibility is to express an opinion on the financial report based on our audit. We conducted
our audit in accordance with Australian Auditing Standards. Those standards require that we comply
with relevant ethical requirements relating to audit engagements and plan and perform the audit to
obtain reasonable assurance whether the financial report is free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures
in the financial report. The procedures selected depend on the auditor’s judgement, including the
assessment of the risks of material misstatement of the financial report, whether due to fraud or error.
In making those risk assessments, the auditor considers internal control relevant to the consolidated
entity’s preparation and fair presentation of the financial report in order to design audit procedures
that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the
effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of
accounting policies used and the reasonableness of accounting estimates made by the directors, as well
as evaluating the overall presentation of the financial report.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for
our audit opinion.

Independence
In conducting our audit, we have complied with the independence requirements of the Corporations
Act 2001.

.

PricewaterhouseCoopers, ABN 52 780 433 757
Freshwater Place, 2 Southbank Boulevard, SOUTHBANK VIC 3006, GPO Box 1331, MELBOURNE VIC 3001
T: 61 3 8603 1000, F: 61 3 8603 1999, www.pwc.com.au

Liability limited by a scheme approved under Professional Standards Legislation.

Auditor’s opinion
In our opinion:

(a)

the financial report of Service Stream Limited is in accordance with the Corporations Act 2001,
including:

(i)

(ii)

giving a true and fair view of the consolidated entity's financial position as at 30 June
2014 and of its performance for the year ended on that date; and

complying with Australian Accounting Standards (including the Australian Accounting
Interpretations) and the Corporations Regulations 2001.

(b)

the financial report and notes also comply with International Financial Reporting Standards as
disclosed in Note 33.

Report on the Remuneration Report
We have audited the remuneration report included in pages 16 to 24 of the directors’ report for the
year ended 30 June 2014. The directors of the company are responsible for the preparation and
presentation of the remuneration report in accordance with section 300A of the Corporations Act
2001. Our responsibility is to express an opinion on the remuneration report, based on our audit
conducted in accordance with Australian Auditing Standards.

Auditor’s opinion
In our opinion, the remuneration report of Service Stream Limited for the year ended 30 June 2014
complies with section 300A of the Corporations Act 2001.

PricewaterhouseCoopers

Andrew Cronin
Partner

Melbourne
13 August 2014

Service Stream Limited 
Directors’ declaration 

Directors’ declaration 

In the directors’ opinion: 

(a) 

the financial statements and notes thereto are in accordance with the Corporations Act 2001, including:  

i. 

ii. 

complying  with  Accounting  Standards,  the  Corporations  Regulations  2001  and  other  mandatory 
professional reporting requirements, and 

giving  a  true  and  fair  view  of  the  consolidated  entity’s  financial  position  as  at  30  June  2014  and  of  its 
performance for the financial year ended on that date, and 

(b) 

(c) 

there are reasonable grounds to believe that the Company will be able to pay its debts as and when they 
become due and payable; 
at the date of this declaration, there are reasonable grounds to believe that the members of the extended 
closed Group identified in note 22 will be able to meet any obligations or liabilities to which they are, or may 
become, subject by virtue of the deed of cross guarantee described in note 23. 

Note 33 confirms that the financial statements also comply with International Financial Reporting Standards as 
issued by the International Accounting Standards Board. 

The directors have been given the declarations by the chief executive officer and chief financial officer required by 
section 295A of the Corporations Act 2001. 

This declaration is made in accordance with a resolution of the directors. 

P Dempsey 
Chairman 
13 August 2014 

L Mackender  
Managing Director 
13 August 2014 

29 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Consolidated statement of comprehensive income 

Consolidated statement of comprehensive income 
for the financial year ended 30 June 2014 

Revenue from continuing operations 
Revenue from the rendering of services 
Other income 

Expenses 
Employee salaries and benefits 
Subcontractor fees 
Site and construction costs 
Raw materials and consumables used 
Consulting and temporary staff fees 
Company administration and insurance expenses 
Occupancy expenses 
Technology and communication services 
Motor vehicle expenses 
Other expenses 
Loss on onerous contracts 
Write back of currency translation differences 
Share of losses of investment in associate 
Depreciation and amortisation 
Goodwill impairment 
Interest expense and other finance costs 

Profit / (loss) before tax 
Income tax (expense) / benefit  

Profit / (loss) for the year 

Other comprehensive income 
Items that may be reclassified to profit or loss 
Exchange differences on translating foreign investment 
Cash flow hedges 

Total comprehensive income for the year 

Note 

3A 
3B 

5.1 
11 
4 

6 

2014 
$’000 

2013 
$’000 

388,735 
839 

526,600 
(7) 

389,574 

526,593 

(123,128) 
(92,052) 
(88,461) 
(33,936) 
(4,984) 
(5,134) 
(8,241) 
(7,375) 
(8,938) 
(448) 
- 
- 
- 
(8,996) 
- 
(5,283) 

(163,222) 
(153,083) 
(91,752) 
(57,980) 
(12,065) 
(11,305) 
(10,702) 
(7,852) 
(10,768) 
(6,167) 
(12,824) 
(576) 
(48) 
(8,345) 
(89,800) 
(3,685) 

2,598 
(289) 

(113,581) 
6,527 

2,309 

(107,054) 

- 
181 

576 
(203) 

2,490 

(106,681) 

Profit / (loss) attributable to the equity holders of the parent  

2,309 

(107,054) 

Total comprehensive income attributable to equity holders of the parent 

2,490 

(106,681) 

Earnings per share 
Basic (cents per share) 
Diluted (cents per share) 

18 
18 

0.76 
0.75 

(37.77) 
(37.77) 

Notes to the financial statements are included on pages 34 to 71

30 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated balance sheet as at 30 June 2014 

Service Stream Limited 
Consolidated statement of changes in equity 

Note 

2014 
$’000 

2013 
$’000 

Assets 

Current assets 
Cash and cash equivalents 
Trade and other receivables 
Inventories 
Accrued revenue 
Other 

Total current assets 

Non-current assets 
Property, plant and equipment 
Intangible assets 

Total non-current assets 

Total assets  

Liabilities 

Current liabilities 
Trade and other payables 
Borrowings 
Derivatives 
Provisions 
Other  

Total current liabilities 

Non-current liabilities 
Trade and other payables 
Provisions 
Deferred tax liability 
Other 
Derivatives 

Total non-current liabilities 

Total liabilities 

Net assets 

Equity 

Capital and reserves 
Issued Capital 
Reserves 
Retained earnings/ (accumulated losses) 

Total equity 

Notes to the financial statements are included on pages 34 to 71 

24.1 
7 

9 
12 

10 
11 

13 
14 
25.2 
15 
16 

13 
15 
6.2  
16 
25.2 

17 

6,590 
38,753 
6,891 
71,606 
1,976 

13,398 
61,617 
17,545 
88,338 
5,258 

125,816 

186,156 

10,738 
120,637 

131,375 

15,291 
123,869 

139,160 

257,191 

325,316 

43,146 
16,556 
39 
6,740 
1,024 

67,505 

- 
2,745 
3,385 
3,921 
- 

69,824 
65,231 
- 
10,483 
1,339 

146,877 

9,500 
2,731 
4,177 
4,094 
203 

10,051 

20,705 

77,556 

167,582 

179,635 

157,734 

247,647 
2,888 
(70,900) 

228,416 
2,527 
(73,209) 

179,635 

157,734 

31 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Consolidated statement of changes in equity 

Consolidated statement of changes in equity 
for the financial year ended 30 June 2014 

Note 

Share 
capital 

Employee 
equity-
settled 
benefits 
reserve 

Hedging 
reserve 

Foreign 
currency 
translation 
reserve 

Retained 
earnings / 
(accumulat
ed losses) 

Total 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

Balance at 1 July 2012 

228,416 

3,008 

Loss for the period 
Write back of currency translation reserve 
on sale of investment  
Other comprehensive income 

Total comprehensive income for the 
year 

Equity settled share based payment 
Dividends paid 

19 

- 
- 

- 

- 

- 
- 

(278) 
- 

- 
- 

- 

- 
- 

(636) 

39,573 

270,361 

- 
636 

(107,054) 
(60) 

(107,054) 
576 

(203) 

- 

- 

(203) 

(203) 

636 

(107,114) 

(106,681) 

- 
- 

- 

- 

Balance at 30 June 2013 

228,416 

2,730 

(203) 

Profit for the period 
Other comprehensive income 

Total comprehensive income for the 
year 

- 
- 

- 

- 
- 

- 

Contributions of equity  
Equity settled share based payment 

17 

19,231 
- 

- 
180 

- 
181 

181 

- 
- 

Balance at 30 June 2014 

247,647 

2,910 

(22) 

Notes to the financial statements are included on pages 34 to 71.  

- 
- 

- 

- 
- 

- 

- 
- 

- 

- 
(5,668) 

(278) 
(5,668) 

(73,209) 

157,734 

2,309 
- 

2,309 

2,309 
181 

2,490 

- 
- 

19,231 
180 

(70,900) 

179,635 

32 

 
 
 
                    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Consolidated statement of cash flows 

Consolidated statement of cash flows  
for the financial year ended 30 June 2014 

Cash flows from operating activities 
Receipts from customers (including GST) 
Payments to suppliers and employees (including GST) 

Cash generated from / (used in) operations before interest and tax 
Interest received 
Interest and other finance costs paid 
Income taxes paid / (refunded) 

Note 

2014 
$’000 

2013 
$’000 

483,892 
(453,580) 

598,987 
(605,531) 

30,312 
317 
(5,775) 
- 

(6,544) 
1,394 
(3,655) 
11,991 

Net cash provided by operating activities 

24.2 

24,854 

3,186 

Cash flows from investing activities 
Payments for plant and equipment 
Proceeds from sale of plant and equipment 
Payment for intangible assets 
Proceeds from sale of investment 

Net cash used in investing activities 

Cash flows from financing activities 
Proceeds from issues of shares 
Proceeds from borrowings 
Repayment of borrowings 
Dividends paid 

(969) 
522 
(1,682) 
- 

(10,821) 
175 
(5,317) 
282 

(2,129) 

(15,681) 

18,881 
- 
(43,444) 
- 

- 
42,327 
(36,652) 
(5,668) 

Net cash (used) / provided by financing activities 

(24,563) 

7 

Net decrease in cash and cash equivalents 

(1,838) 

(12,488) 

Cash and cash equivalents at the beginning of the financial year 

8,428 

20,916 

Cash and cash equivalents at the end of the financial year 

24.1 

6,590 

8,428 

Notes to the financial statements are included on pages 34 to 71. 

33 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

Notes to the financial statements  
for the financial year ended 30 June 2014 

1.  General information 

Service  Stream  Limited  (“the  Company”)  is  a  limited  company  incorporated  in  Australia  and  listed  on  the 
Australian Securities Exchange (ASX: SSM).  

Service Stream Limited’s registered office and its principal place of business are as follows: 

Level 4, 357 Collins Street 
Melbourne, Victoria 3000 

The principal activities of the Company and its subsidiaries (“the Group”) are described in note 2.  

2.  Segment information 

2.1 Products and services from which reportable segments derive their revenues 

The Group has identified its segments based on the internal reports that are used and reviewed by the chief 
operating decision maker in assessing performance and determining the allocation of resources.  

The Group’s operating segments are determined based on the nature of the business activities undertaken by 
the  Group.  Unallocated  costs  include  the  costs  of  certain  head  office  functions  that  are  not  considered 
appropriate to be allocated to the Group’s operating businesses.  

Due to the previously reported operational issues within Fixed Communications, a review was undertaken of 
the  activities  performed  by  this  segment.  Based  on  the  outcome  of  this  review  the  decision  was  made  to 
transfer  all  non-NBN  related  activities 
the  Mobile 
Communications segment. The relevant prior period comparatives reflect these transfers. 

the  Fixed  Communications  segment 

from 

to 

The principal products and services of each of these segments are as follows: 

Fixed Communications 

Mobile Communications 

Fixed Communications provides a wide range of design, construction, 
maintenance  and  customer  connection  services  to  the  owners  of 
telecommunications network infrastructure and to telecommunications 
retail  service  providers  in  connection  with  the  roll-out  of  the  National 
Broadband Network in Australia. 

Mobile  Communications  provides  program  management  and  turnkey 
services  for  infrastructure  projects  across  Australia,  principally  in  the 
telecommunications  sector.  Service  capability  covers  site  acquisition, 
town  planning,  design,  and  management  of  construction  projects 
requiring  specialist  skill  sets 
line 
telecommunications, signalling and power. 

in  wireless  and 

fixed 

Energy & Water 

Energy  &  Water  provides  a  range  of  specialist  metering  and 
environmental  services  to  utilities  and  government  authorities  across 
Australia; and through the Customer Care business, provides contact 
centre services and end-to-end customer support for key contracts. 

The accounting policies of the reportable segments are the same as the Group’s accounting policies. 

Information regarding these segments is presented below: 

34 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2.       Segment information (continued) 
2.2 Segment revenues and results 

Fixed Communications1 
Mobile Communications1 
Energy & Water 

Total of all segments 
Eliminations 
Investment in associate2 
Unallocated 

Earnings before interest, tax, depreciation and 
amortisation 
Net interest received/(paid) 
Depreciation/Amortisation 
Goodwill impairment 

Total revenue 

Profit / (loss) before income tax expense 
Income tax expense 

Profit / (loss) for the period 

Service Stream Limited 
Notes to the financial statements 

Segment revenue 

Segment result 

2014 

$’000 

2013 

$’000 

98,400 

136,020 

166,899 

215,846 

2014 

$’000 

2013 

$’000 

2,386 

7,736 

(22,969) 

953 

124,223 

174,158 

11,192 

14,276 

389,522 

526,024 

21,314 

(7,740) 

(840) 

(825) 

575 

317 

1,394 

389,574 

526,593 

- 

- 

- 

(576) 

(4,754) 

(5,076) 

16,560 

(13,392) 

(4,966) 

(8,996) 

(2,044) 

(8,345) 

- 

(89,800) 

2,598 

(113,581) 

(289) 

6,527 

2,309 

(107,054) 

1. In accordance with AASB 8 Operating Segments, the segment result of the previous financial year have been restated by transferring revenue 

of $91,118,000 and EBITDA of $9,001,000 loss from Fixed Communication to Mobile Communications to reflect the changes in the operational 
structure. 

2.  The  investment  in  Total  Communications  Infrastructure  (Singapore)  Pte  Ltd  was  sold  during  the  prior  reporting  period.    Upon  sale,  the 

cumulative amount of the exchange differences relating to this investment has been reclassified from equity to profit and loss. 

2.3 Segment assets and liabilities  

Fixed Communications 
Mobile Communications 
Energy & Water 

Total of all segments 
Unallocated 

Consolidated 

Segment assets 

Segment liabilities 

2014 

$’000 

2013 

$’000 

69,692 

113,116 

111,265 

112,610 

57,678 

75,200 

238,635 

300,926 

18,556 

24,390 

2014 

$’000 

2013 

$’000 

12,051 

26,523 

10,721 

49,295 

28,261 

51,506 

20,558 

15,708 

87,772 

79,810 

257,191 

325,316 

77,556 

167,582 

35 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2.  Segment information (continued) 

  2.4 Other segment information 

Fixed Communications 
Mobile Communications 
Energy & Water 

Total of all segments 
Unallocated 

Consolidated 

Service Stream Limited 
Notes to the financial statements 

Depreciation and 
amortisation 

Additions to non-
current assets 

2014 

$’000 

2013 

$’000 

2014 

$’000 

2013 

$’000 

1,253 

1,607 

2,169 

5,029 

3,967 

8,996 

1,563 

1,624 

2,778 

5,965 

2,380 

8,345 

479 

95 

111 

685 

1,378 

2,063 

3,325 

1,197 

871 

5,393 

10,366 

15,759 

  2.5 Information about major customers 

In the current reporting period there were two customers (2013: three customers) which each contributed more 
than 10% of the Group’s revenue.  The relevant revenue by segment is shown below: 

Largest customer 

2014: Fixed and Mobile Communications $144.4 million (2013: Fixed and 
Mobile Communications $198.5 million).  

Second largest customer 

2014: Fixed Communications $80.7 million (2013: Energy & Water $65.2 
million). 

Third largest customer 

2014: nil (2013: Fixed Communications $59.7 million). 

No other single customer contributed 10% or more of the Group’s total revenue in 2014 and 2013. 

3A  Revenue 

  Revenue from the rendering of services 

Interest revenue 

3B  Other income 

  Gain/(loss) on disposal of plant, equipment and intangible assets 
  R&D tax incentives 

4.  Finance costs 

Interest on bank overdrafts and loans  
Interest on obligations under finance leases 

  Other interest expense 

  Total interest expense 
  Facility costs  

Interest expense and other finance costs 

2014 

$’000 

2013 

$’000 

388,418 
317 

525,206 
1,394 

388,735 

526,600 

264 
575 

839 

2,036 
5 
1,583 

3,624 
1,659 

5,283 

(7) 
- 

(7) 

2,341 
45 
1,052 

3,438 
247 

3,685 

36 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
5.  Other expense items 

  5.1 Depreciation and amortisation expense 
  Depreciation of non current assets 
  Amortisation of intangible assets 

  5.2 Operating lease rental expenses 
  Minimum lease payments 

  5.3 Employee benefit expense 
  Post employment benefits: Defined contribution plans 
  Equity settled share-based payments 

6. 

Income taxes 

  6.1 Income tax recognised in profit or loss 

  Tax expense comprises: 
  Current tax expense in respect of the current year 

  Adjustments recognised in the current year in relation to the tax of prior years 

  Deferred tax expense/(income) relating to the origination and 

reversal of temporary differences 

  Total tax expense relating to continuing operations 

  The tax expense for the year can be reconciled to accounting profit as follows:  

  Profit from continuing activities 

Income tax expense calculated at 30% 

  Effect of expenses that are not deductible in determining taxable profit: 
  Goodwill impairment 
  R&D rebates 
  Other 

  Adjustments recognised in the current year in relation to the tax of prior years 

Service Stream Limited 
Notes to the financial statements 

2014 

$’000 

2013 

$’000 

4,865 
4,131 

8,996 

6,447 

6,447 

9,064 
180 

9,244 

4,502 
3,843 

8,345 

5,178 

5,178 

11,358 
(278) 

11,080 

2014 

$’000 

2013 

$’000 

(1,285) 

(1,510) 

(337) 

175 

(1,622) 

(1,335) 

1,911 

1,911 

289 

(5,192) 

(5,192) 

(6,527) 

2,598 

(113,581) 

779 

(34,074) 

- 
(173) 
20 

26,940 
- 
432 

626 

(6,702) 

(337) 

175 

289 

(6,527) 

  The  tax  rate  used in  the  above  reconciliation  is  the  corporate  tax  rate  of  30%  payable  by  Australian  corporate 
entities  on  taxable  profits  under  Australian  tax  law.  There  has  been  no  change  in  the  corporate  tax  rate  when 
compared with the previous reporting period. 

37 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
6. 

Income taxes (continued) 

  6.2 Deferred tax balances 

  Deferred tax balances expected to be recovered within 12 months 
  Deferred tax balances expected to be recovered after more than 12 months 

Deferred tax balances arise from the following: 

Service Stream Limited 
Notes to the financial statements 

2014 

$’000 

2013 

$’000 

1,946 
(5,331) 

(3,385) 

7,534 
(11,711) 

(4,177) 

Opening 
balance 

Charged to 
income 

Timing 
difference 
related to 
prior 
periods 

Carried 
forward 
losses 

Charged 
to equity 

Closing 
balance 

2014 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

Temporary differences 

Tax Losses 

Trade and other receivables 

Accrued revenue 

Trade, other payables and provisions 

Share issue costs 

Employee Benefits 

Property, plant and equipment 

Other 

       6,318  

38 

(23,025) 

7,496 

324 

4,045 

(832) 

1,459 

(4,177) 

- 

4,837 

1,500 

152 

1,428 

(335) 

(284) 

(747) 

454 

(2,579) 

(1,911) 

- 

1,041 

(5,405) 

- 

- 

(895) 

1,276 

854 

- 

- 

- 

- 

349 

- 

- 

- 

12,655 

190 

(20,556) 

1,756 

389 

3,298 

(1,273) 

156 

- 

- 

- 

- 

- 

- 

- 

1,500 

349 

(3,385) 

Deferred tax balances are presented in the statement of financial position as follows: 
Deferred tax liability 

(3,385) 

(3,385) 

Opening 
balance 

Charged to 
income 

Timing 
difference 
related to 
prior 
periods 

Carried 
forward 
losses 

Charged 
to equity 

Closing 
balance 

2013 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

Temporary differences 

Tax Losses 

Trade and other receivables 

Accrued revenue 

Trade, other payables and provisions 

Share issue costs 

Employee Benefits 

Property, plant and equipment 

Other 

- 

27 

(2,106) 

3,440 

199 

4,699 

(82) 

- 

6,177 

- 

11 

(279) 

3,394 

125 

314 

168 

1,459 

4,808 

- 

(20,640) 

662 

- 

(968) 

(918) 

- 

1,510 

- 

- 

- 

- 

- 

- 

- 

5,192 

(17,056) 

1,510 

- 

- 

- 

- 

- 

- 

- 

- 

- 

Deferred tax balances are presented in the statement of financial position as follows: 
Deferred tax liability 

  Deferred tax assets and liabilities have been set off by the Company. 

6,318 

38 

(23,025) 

7,496 

324 

4,045 

(832) 

1,459 

(4,177) 

(4,177) 

(4,177) 

38 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

6. 

Income taxes (continued) 
6.3 Tax consolidation 

Relevance of tax consolidation to the Group 

The  Company  and  all  its  wholly-owned  Australian  resident  entities  are  part  of  a  tax-consolidated  group  under 
Australian taxation law. Service Stream Limited is the head entity in the tax-consolidated group. The members of 
the tax-consolidated group are identified in note 22.  A tax funding arrangement and a tax sharing agreement has 
been entered into between the entities.  As such a notional current and deferred tax calculation for each entity as 
if it were a taxpayer in its own right (except that unrealised profits, distributions made and received and capital 
gains  and  losses  and  similar  items  arising  on  transactions  within  the  tax-consolidated  group  are  treated  as 
having  no  tax  consequences)  has  been  performed.  Current  tax  liabilities  and  assets  and  deferred  tax  assets 
arising from unused tax losses and tax credits of the members of the tax-consolidated group are recognised by 
the Company (as head entity in the tax consolidated group). 

Nature of tax funding arrangements and tax sharing agreements 

Entities  within  the  tax-consolidated  group  have  entered  into  a  tax  funding  arrangement  and  a  tax  sharing 
agreement  with  the  head  entity.  Under  the  terms  of  the  tax  funding  arrangement,  Service  Stream  Limited  and 
each of the other entities in the tax-consolidated group has agreed to pay or receive a tax-equivalent payment to 
or from the head entity, based on the current tax liability or current tax asset of the entity.  

7.  Current trade and other receivables 

  Trade receivables 
  Allowance for doubtful debts 

  Other 

2014 

$’000 

2013 

$’000 

36,205 
(640) 

35,565 
3,188 

38,753 

60,626 
(132) 

60,494 
1,123 

61,617 

  The ageing of trade receivables as at 30 June 2014 and 30 June 2013 respectively are detailed below: 

  Not past due 
  Past due 0–30 days 
  Past due 31–60 days 
  Past due 61–90 days 
  Past 90 days 

2014 

2013 

Gross 
$’000 

Allowance 
$’000 

Gross 
$’000 

Allowance 
$’000 

28,377 
5,826 
646 
402 
954 

36,205 

- 
- 
- 
- 
(640) 

(640) 

46,054 
12,036 
1,287 
109 
1,140 

60,626 

- 
- 
- 
- 
(132) 

(132) 

  The movement in the allowance for doubtful debts in respect of trade receivables is detailed below: 

  Balance at the beginning of the year 

Impairment losses recognised on receivables 

  Amounts written-off during the year as uncollectible 

  Balance at the end of the year 

2014 

$’000 

2013 

$’000 

(132) 
(577) 
69 

(640) 

(91) 
(80) 
39 

(132) 

39 

 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

7.  Current trade and other receivables (continued) 

All  new  customers  are  subject  to  credit  checks  using  external  credit  reporting  agency  information  to  ascertain 
their  risk  profile  against  both  internal  and  industry  benchmarks  and  are  used  in  determination  of  appropriate 
credit limits.  Standard payment terms on sale of goods and services is 30 days from date of invoice.    
Included  in  the  Group’s  trade  receivables  balance  was  debtors  with  a  carrying  amount  of  $7.2  million  (2013: 
$14.4  million)  which  were  past  due  dates  as  at  reporting  date.  Based  on  the  credit  history  of  these  trade 
receivables, they are considered recoverable.  
Approximately  90%  of  the  Group  receivables  balance  is  held  with  high  credit  worthy  listed  companies, 
commonwealth agencies, state utilities or multinational companies. Of the trade receivables balance at reporting 
date; $15 million (2013: $22 million) was due from Telstra Corporation Ltd, $4 million (2013: $2 million) from NBN 
Co Ltd, $2 million (2013: $5 million) from Jemena Asset Management Pty Ltd, $2 million (2013: $4 million) from 
Vodafone Hutchison Australia Pty Ltd, $3 million from Origin Energy Ltd (2013: $4 million) and $2 million (2013: 
$1 million) from Western Power.  

8.  Joint operations 

The Syntheo Joint Venture (“Syntheo”) is an unincorporated joint venture entity between Service Stream Limited 
and  Lend  Lease  Project  Management  &  Construction  (Australia)  Pty  Ltd  (the  “Parties”)  established  in  January 
2011 for the purposes of undertaking certain works for NBN Co Limited (“NBN Co”). 

In July 2013, the Parties executed a variation to the Syntheo Joint Venture Agreement under which Lend Lease 
would assume control of Syntheo and the Parties agreed that Service Stream’s share of any losses incurred by 
the joint venture shall be $19.5 million. These losses were brought to account during the previous financial year 
and all liabilities relating to the Syntheo Joint Venture have since been extinguished. As there is no longer joint 
control  of  this  arrangement,  it  is  no  longer  appropriate  to  account  for  the  Syntheo  Joint  Venture  using 
proportionate consolidation. 

  Financial position: 
  Current assets 
  Non-current assets 
  Total assets 

  Current liabilities 
  Total liabilities 

  Net assets 

  Financial performance: 

Income 
  Expenses 
  Profit/(loss) for the year 

2014 

$’000 

2013 

$’000 

- 
- 
- 

- 
- 

- 

- 
- 
- 

11,341 
586 
11,927 

31,427 
31,427 

(19,500) 

26,741 
(46,597) 
(19,856) 

40 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
9.  Accrued revenue 

  Accrued revenue 

Service Stream Limited 
Notes to the financial statements 

2014 

$’000 

2013 

$’000 

71,606 
71,606 

88,338 
88,338 

The  accrued  revenue  balance  of  $71.6  million  (2013:  $88.3  million)  represents  revenue  which  has  yet  to  be 
invoiced to customers at year-end, due to either the invoicing process not being finalised or work not yet reaching 
a stage where it can be invoiced.  Many of the Group’s customers require payment claims to be submitted and 
approved prior to invoices being issued.  Although this extends the time revenue is held as accrued, historically it 
does result in high level of recoverability of trade debtors. Where work has not yet reached a stage where it can 
be  invoiced,  revenue  is  accrued  in  line  with  the  Group’s  accounting policies  as  outlined at  notes  33.7  revenue 
recognition and 33.8 construction contracts. 

10.  Plant and equipment 

Leasehold 
improve-
ments at 
cost  

Plant and 
equipment 
at cost 

Equipment 
under 
finance 
lease at 
cost 

Motor 
Vehicles at 
cost 

Total 

Motor 
Vehicles  
under 
finance 
lease at 
cost 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

Gross carrying amount 

  Balance at 1 July 2012 
  Additions 
  Transfers 1 
  Disposals 

  Balance at 1 July 2013 

  Additions 
  Derecognised 2 
  Disposals 

6,611 
5,293 
(78) 
(477) 

11,349 

424 
(203) 
(6) 

16,664 
4,592 
1,049 
(548) 

21,757 

347 
(37) 
(894) 

  Balance at 30 June 2014 

11,564 

21,173 

  Accumulated depreciation  
  Balance at 1 July 2012 
  Transfers 1 
  Disposals 
  Depreciation expense 

  Balance at 1 July 2013 
  Transfers 1 
  Derecognised 2 
  Disposals 
  Depreciation expense 

(4,449) 
(34) 
454 
(925) 

(4,954) 

- 
21 
8 
(1,335) 

(11,287) 
(238) 
436 
(2,780) 

(13,869) 

(30) 
2 
721 
(3,087) 

  Balance at 30 June 2014 

(6,260) 

(16,263) 

  Net book value 
  As at 30 June 2013 

  As at 30 June 2014 

6,395 

5,304 

7,888 

4,910 

683 
- 
(683) 
- 

- 

- 
- 
- 

- 

(238) 
238 
- 
- 

- 

- 
- 
- 
- 

- 

- 

- 

4,787 
151 
2,407 
(640) 

6,705 

17 
- 
(1,374) 

5,348 

(4,223) 
(1,269) 
592 
(797) 

(5,697) 

30 
- 
1,286 
(443) 

(4,824) 

1,008 

524 

2,773 
- 
(2,773) 
- 

- 

- 
- 
- 

- 

(1,269) 
1,269 
- 
- 

- 

- 
- 
- 
- 

- 

- 

- 

31,518 
10,036 
(78) 
(1,665) 

39,811 

788 
(240) 
(2,274) 

38,085 

(21,466) 
(34) 
1,482 
(4,502) 

(24,520) 

- 
23 
2,015 
(4,865) 

(27,347) 

15,291 

10,738 

1. Transfers between categories primarily relate to the reclassification of assets no longer held under finance lease arrangements.  
2.  In  light  of  the  variation  executed  to  the  Syntheo  Joint  Venture  Agreement  in  July  2013,  Service  Stream  has  derecognised  the  cost  and 

accumulated depreciation of Syntheo related assets effective as at the signing date of the agreement. 

41 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
11. 

Intangible Assets 

Gross carrying amount 

  Balance at 1 July 2012 
  Additions 
  Transfers 1 

  Balance at 1 July 2013 

  Additions 
  Transfers 1 
  Disposals 
  Derecognised 2 

  Balance at 30 June 2014 

  Accumulated amortisation 
  Balance at 1 July 2012 
  Transfers 1 
  Goodwill impairment 
  Amortisation expense 

  Balance at 1 July 2013 
  Derecognised 2 
  Transfers 1 
  Amortisation expense 

  Balance at 30 June 2014 

  Net book value 
  As at 30 June 2013 

  As at 30 June 2014 

Service Stream Limited 
Notes to the financial statements 

Software 

Software 
under finance 
lease 

Goodwill 

Total 

$’000 

$’000 

$’000 

$’000 

11,628 
5,723 
78 

17,429 

1,275 
2,649 
(7) 
(423) 

20,923 

(6,374) 
(312) 
- 
(2,960) 

(9,646) 

54 
(2,584) 
(3,672) 

2,649 
- 
- 

2,649 

- 
(2,649) 
- 
- 

205,362 
- 
- 

205,362 

- 
- 
- 
- 

219,639 
5,723 
78 

225,440 

1,275 
- 
(7) 
(423) 

- 

205,362 

226,285 

(1,588) 
346 
- 
(883) 

(2,125) 

- 
2,584 
(459) 

- 
- 
(89,800) 
- 

(89,800) 

- 
- 
- 

(7,962) 
34 
(89,800) 
(3,843) 

(101,571) 

54 
- 
(4,131) 

(15,848) 

                     -    

(89,800) 

(105,648) 

7,783 

5,075 

524 

- 

115,562 

115,562 

123,869 

120,637 

1. Transfers between categories primarily relate to the reclassification of assets no longer held under finance lease arrangements.  
2.  In  light  of  the  variation  executed  to  the  Syntheo  Joint  Venture  Agreement  in  July  2013,  Service  Stream  has  derecognised  the  cost  and 

accumulated amortisation of Syntheo related assets effective as at the signing date of the agreement. 

(a) 

Impairment tests for goodwill  
Goodwill  is  monitored  by  management  at  the  reportable  segment  level.  Management  is  committed  to 
ensuring that any changes in its operating environment are assessed in a prudent and timely manner.  

For the purpose of impairment testing, goodwill is allocated as follows: 
• 

Fixed Communications – provides a wide range of design, construction, maintenance and customer 
to 
connection  services 
telecommunications retail service providers in connection with the roll-out of the National Broadband 
Network in Australia – $18.0 million1 (2013: $27.7 million). 

telecommunications  network 

infrastructure  and 

the  owners  of 

to 

•  Mobile  Communications  –  provides  program  management  and  turnkey  services  for  infrastructure 
projects across Australia, principally in the telecommunications sector. Service capability covers site 
acquisition, town planning, design, and management of construction projects requiring specialist skill 
sets in wireless and fixed line telecommunications, signalling and power – $55.6 million1 (2013: $45.9 
million). 

•  Energy  and Water  –  provides  a  range  of  specialist  metering  and  environmental  services  to  utilities 
and  government  authorities  across  Australia;  and  through  the  Customer  Care  business,  provides 
contact  centre  services  and  end-to-end  customer  support  for  key  contracts  –  $42.0  million  (2013: 
$42.0 million). 

1. As  at  1  July  2013,  the  following  businesses  changed  reporting  lines,  from  Fixed  Communications  to  Mobile  Communications:  Telstra 

Minor Works, Recoverable Works and SEQUD.  The carrying amounts of goodwill shown above for Fixed Communications and Mobile 

Communications reflect this, with $9.7m of goodwill transferred from Fixed to Mobile.  

42 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

11. 

Intangible assets (continued) 
(b)  Key assumptions used for value-in-use calculations 

The  recoverable  amount  of  the  cash-generating  units  is  determined  based  on  a  value-in-use  calculation 
which uses cash flow projections based on financial budgets and long-term strategic plans approved by the 
Board.  These  forecasts  are  based  on  a  combination  of  historical  performance  combined  with 
management’s  expectations  of  future  performance  based  on  prevailing  and  anticipated  market  factors. 
Cash flows beyond the five-year period have been extrapolated using a 0% per annum real growth rate. A 
pre-tax discount rate of 14.1% (2013: 16.4%) has been applied in order to discount expected future cash 
flows into present-day values. 

(c) 

Impact of possible changes in key assumptions 

Fixed Communications 
The  recoverable  amount  of  the  Fixed  Communications  CGU  is  estimated  to  be  $96.0m  (2013:  $74.9m). 
This exceeds the carrying amount of the CGU by $38.1m (2013: $0.0m). 

If the cash flows used in the value-in-use calculations of the Fixed Communications CGU had been 39.1% 
lower than management’s estimates, the recoverable amount of the CGU would equal its carrying amount. 

Mobile Communications 
The recoverable amount of the Mobile Communications CGU is estimated to be $102.6m (2013: $101.9m). 
This exceeds the carrying amount of the CGU by $14.7m (2013: $19.8m). 

If  the  pre-tax  discount  rate  applied  to  the  cash  flow  projections of  the  Mobile  Communications  CGU  was 
16.4% instead of 14.1%, the recoverable amount of the CGU would equal its carrying amount. If the cash 
flows used in the value-in-use calculations of the Mobile Communications CGU had been 14.3% lower than 
management’s estimates, the recoverable amount of the CGU would equal its carrying amount. 

Energy and Water 
The  recoverable  amount  of  the  Energy  and Water  CGU  is estimated  to be  $63.1m  (2013:  $73.3m).  This 
exceeds the carrying amount of the CGU by $15.4m (2013: $12.3m). 

If  the  cash  flows  used  in  the  value-in-use  calculations  of  the  Energy  and  Water  CGU  had  been  24.4% 
lower than management’s estimates, the recoverable amount of the CGU would equal its carrying amount. 

12.  Other assets 

  Current 
  Work in progress 
  Prepayments 
  Other  

2014 

$’000 

2013 

$’000 

263 
1,314 
399 

1,976 

2,584 
2,498 
176 

5,258 

43 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
13.  Trade and other payables 

  Current 
  Trade creditors1 
  Sundry creditors and accruals 
  Goods and services tax payable 

Income in advance 

  Non-current 
  Sundry creditors and accruals 

Service Stream Limited 
Notes to the financial statements 

2014 

$’000 

2013 

$’000 

16,696 
22,222 
1,707 
2,521 

43,146 

21,182 
38,988 
1,858 
7,796 

69,824 

- 

- 

9,500 

9,500 

1.  Typically no interest is charged by trade creditors for the first 30 days from the date of the invoice.  The Group has financial risk management 

policies in place to ensure that all payables are paid within the credit timeframe. 

14.  Borrowings 

  Current 
  Bank overdrafts 
  Cash Advance 
  Finance lease liabilities (note 20.2) 
  Transaction costs 

2014 

$’000 

2013 

$’000 

- 
17,000 
- 
(444) 

16,556 

4,970 
60,000 
444 
(183) 

65,231 

A fixed and floating mortgage charge exists over all assets and uncalled capital of the Group as security for all 
borrowings under its various bank debt and finance facilities 

Since balance date, the Group has received credit-approved term sheets from a number of banking institutions 
for a refinance of its banking facilities to 30 September 2016. The Board and Management are in the final stages 
of assessing the offers and finalising documentation.  

44 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
15.  Provisions 

  Current 
  Employee benefits1 
  Warranty provision2 

  Non-current 
  Employee benefits1 

Service Stream Limited 
Notes to the financial statements 

2014 

$’000 

2013 

$’000 

6,481 
259 
6,740 

2,745 
2,745 

9,703 
780 
10,483 

2,731 
2,731 

9,485 

13,214 

1. The provision for employee benefits represents annual leave and long service leave entitlements. 
2.  The  provision  for  warranty  claims  represents  the  present  value  of  the  best  estimate  of  the  future  outflow  of  economic  benefits  that  will  be 

required under the Group’s obligation for warranties.  

The  movement  in  each  class  of  provision  during  the  financial  year,  other  than  employee  benefits,  is  set  out 
below: 

  2014 

  Carrying amount at start of year  

  Charged / (credited) to profit or loss 

    Additional provisions recognised           
    Unused amounts reversed               

  Carrying amount at end of year  

16.  Other 

  Current 
  Lease incentives 

  Non-current 
  Lease incentives 

  Warranty provisions 
2013 

2014 

$’000 

$’000 

780 

828 

- 
(521) 

259 

205 
(253) 

780 

2014 

$’000 

2013 

$’000 

1,024 
1,024 

3,921 
3,921 

1,339 
1,339 

4,094 
4,094 

4,945 

5,433 

45 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
17. 

Issued capital 

  386,389,873  fully paid ordinary shares 

(2013: 283,418,867) 

  17.1  Fully paid ordinary shares 
  Balance at 1 July 2012 

  Balance 30 June 2013 
  Capital raising 
  Less: transaction costs arising on share issue (net of tax) 

Issue of shares under the Long Term Incentive Plan 

  Balance at 30 June 2014 

Service Stream Limited 
Notes to the financial statements 

2014 

$’000 

2013 

$’000 

247,647 

228,416 

Number of 
shares 

’000 

Share     
capital 

$’000 

283,419 

283,419 
101,946 
- 
1,025 

386,390 

228,416 

228,416 
20,050 
(819) 
- 

247,647 

17.2 Performance Rights 

As at 30 June 2014, employees have 7,630,544 performance rights issued under the Long Term Incentive Plan 
(“LTIP”)  in  respect  of  the  FY12  Tranche,  the  FY13  Tranche  and  the  FY14  Tranche  (2013:  5,909,474,  FY11, 
FY12  and  FY13  tranches). In accordance with the Employee Share Ownership Plan the shares relating to the 
FY12 Tranche which vested on 30 June 2014 will be issued to participants to the extent of that vesting criteria 
have been satisfied following final calculations of the Relative TSR measure after release of the FY14 financial 
statements. The remaining rights are due to vest on 30 June 2015 (for the FY13 Tranche) and 30 June 2016 (for 
the FY14 Tranche). Each performance right converts into one ordinary share, subject to satisfaction of vesting 
criteria.  Performance  rights  carry  no  rights  to  dividends  and  no  voting  rights.  Further  details  of  the  LTIP  are 
contained in notes 33.11 and 26. 

18.  Earnings per share 

  Basic earnings per share: 
  Total basic earnings per share 

  Diluted earnings per share: 
  Total diluted earnings per share 1 

  Basic and diluted earnings per share  

2014 

2013 

Cents per 
share 

Cents per 
share 

0.76 

(37.77) 

0.75 

(37.77) 

  The earnings and weighted average number of ordinary shares used in the calculation of basic earnings per 

share are as follows: 

  Profit / (loss) for the year attributable to owners of the Company 
  Earnings used in the calculation of basic EPS 

  Weighted average number of ordinary shares for the purposes of  
  basic earnings per share  

2014 

$’000 

2013 

$’000 

2,309 
2,309 

(107,054) 
(107,054) 

2014 

No.’000 

2013 

No.’000 

305,493 

283,419 

46 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
18.  Earnings per share (continued) 

  Weighted average number of ordinary shares for the purposes of  
  basic earnings per share  
  Shares deemed to be issued for no consideration in respect of: 

     - Long Term Incentive Plan (LTIP) 

  Weighted average number of ordinary shares used in the calculation of 
  diluted earnings per share 

Service Stream Limited 
Notes to the financial statements 

2014 

2013 

No.’000 

No.’000 

305,493 

283,419 

663 

1,897 

306,156 

285,316 

1. The Group's result for the financial year ended 30 June 2013 is in a loss, as such the dilutive earnings per share equates to basic earnings per 

share. 

19.  Dividends 

  Recognised amounts 

  Fully paid ordinary shares 

Interim dividend 

  Fully paid ordinary shares 

Interim dividend 

2014 

2013 

Cents per 
share 

Cents per 
share 

- 

- 

1.0 

1.0 

2014 

$’000 

2013 

$’000 

- 

5,668 

  No interim nor final dividend has been declared by the Board for the year ended 30 June 2014 (2013: Interim 

one cent per fully paid share, Final nil). 

  Adjusted franking account balance as at 30 June  

20.  Obligations under finance leases 

  20.1 Leasing arrangements 

Company 

2014 

$’000 

2013 

$’000 

2,480 

2,480 

The  Group  previously  leased  plant  and  equipment,  motor  vehicles  and  software  assets  with  lease  terms  of 
between one to four years. The Group’s obligations under finance leases were secured by the lessor’s title to the 
leased assets. 

  20.2 Finance lease liabilities 

As at 30 June 2014, there were no outstanding finance lease liabilities. As at 30 June 2013, the present value of 
minimum lease payments was $444,000, with an outstanding term not longer than one year. 

47 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
21.  Operating lease arrangements 

  21.1 Leasing arrangements 

The Group leases a number of motor vehicles and premises throughout Australia.  The rental period of each 
individual lease agreement varies between one and seven years with the renewal options ranging from one to 
six years.  The majority of lease agreements are subject to rental adjustments in line with movements in the 
Consumer Price Index or market rentals. 

Service Stream Limited 
Notes to the financial statements 

  21.2 Non-cancellable operating lease commitments 
  Not longer than 1 year 
  Longer than 1 year and not longer than 5 years 
  Longer than 5 years 

2014 

$’000 

2013 

$’000 

6,213 
10,932 
793 

17,938 

6,031 
14,260 
1,680 

21,971 

Income relating to the subletting of leased premises is not included in the above table. 

22.  Subsidiaries 

Details of the Company’s subsidiaries at 30 June 2014 are as follows: 

Name of entity 
Parent entity 
Service Stream Limited (i) 
Subsidiaries 
Service Stream Holdings Pty Ltd (ii) (v) 
Service Stream Communications Pty Ltd (ii) (iii) (v) 
Total Communications Infrastructure Pty Ltd (ii) (iii) (v) 
Service Stream Solutions Pty Ltd (ii) (iii) (v) 
Radhaz Consulting Pty Ltd (ii) (v) 
Service Stream Infrastructure Services Pty Ltd (ii) (iii) (v) 
Milcom Communications Pty Ltd (ii) (iii) (v) 
McCourt Dando Pty Ltd (ii) (iv) (vii) 
McCourt Dando Civil Pty Ltd (ii) (iv) (vii) 
McCourt Dando Plant Hire Pty Ltd (ii) (iv) (vii) 
AMRS (Aust) Pty Ltd (ii) (iii) (v) 
Service Stream Nominees Pty Ltd (ii) (iii) (vi) 
SEQUD Pty Ltd (ii) (iii)  

Ownership interest  

Country of 
incorporation 

2014 
% 

2013 
% 

Australia 

Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 
Australia 

100 
100 
100 

100 
100 
100 
100 
- 
- 
- 
100 
100 
100 

100 
100 
100 

100 
100 
100 
100 
100 
100 
100 
100 
100 
100 

Service Stream Limited is the head entity within the tax-consolidated Group. 

(i) 
(ii)  These companies are / were members of the tax-consolidated Group. 
(iii)  These companies are wholly owned subsidiaries of Service Stream Holdings Pty Ltd. 
(iv)  These companies are / were wholly owned subsidiaries of Service Stream Infrastructure Services Pty Ltd. 
(v)  These  wholly-owned  subsidiaries  have  entered  into  a  deed  of  cross  guarantee  with  Service  Stream 
Limited pursuant to ASIC Class Order 98/1418 and are relieved of the requirement to prepare and lodge 
an audited financial report. 

(vi)  Previously known as Service Stream Financial Services Pty Ltd 
(vii)  These companies were deregistered and removed from the deed of cross guarantee with Service Stream 

Limited during 2014 financial year. 

23.  Deed of cross guarantee 

  The consolidated statement of comprehensive income and consolidated statement of financial position of the 

entities party to the deed of cross guarantee are consistent with those of the Group. 

48 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

24.  Notes to the statement of cash flow 

  24.1 Reconciliation of cash and cash equivalents 

  Cash at bank 
  Bank overdraft (note 14) 
  Cash and cash equivalents 

  24.2 Reconciliation of profit for the year to net cash flows from operating activities 

  Profit / (loss) for the year 

(Gain) / loss on sale of disposal of non-current assets 

  R&D rebates 
  Depreciation and amortisation 
  Goodwill impairment 
  Share of investment in associates loss 
  Expense recognised in respect of equity-settled share-based payments 

Impairment loss recognised on trade receivables 
Increase in deferred tax balances 

  Decrease in current tax liability 

  Movement in working capital: 
  Decrease in receivables 
  Decrease in accrued income 
  Decrease / (increase) in other assets 
  Decrease / (increase) in inventories 

(Decrease) / increase in trade and other payables 

  Decrease in provisions 

  Movement in other balance: 
  Borrowings (transaction costs) 

  Net cash provided by operating activities 

2014 

$’000 

6,590 
- 
6,590 

2013 

$’000 

13,398 
(4,970) 
8,428 

2,309 
(263) 
(576) 
8,996 
- 
- 
180 
577 
(793) 
- 

22,287 
16,732 
3,282 
10,654 
(35,063) 
(3,729) 

(107,054) 
7 
- 
8,345 
89,800 
23 
(278) 
80 
10,354 
(4,891) 

1,975 
9,493 
(2,796) 
(5,449) 
4,338 
(761) 

261 

- 

24,854 

3,186 

25.  Financial instruments 

  The Group’s activities expose it to a variety of financial risks including credit, currency, interest rate and liquidity 
risk exposures. The Group’s risk management program looks to identify and quantify these exposures and where 
relevant reduce the sensitivity to potential adverse impacts on its financial performance.  

The Group uses derivative financial instruments to hedge certain market risk exposures as required. The use of 
derivative  and  other  financial  instruments  is  undertaken  in  accordance  with  documented  Risk  Management 
Policies and Delegations of Authorities approved by the Company’s Board. 

25.1 Capital risk management 

The  capital  structure  of  the  Group  consists  of  debt  borrowings  (as  detailed  in  note  14), cash  balances  held  at 
bank and equity (comprising issued capital, reserves and retained earnings).  

The  Board  and senior management  review  the capital  structure  of  the  Group  at  least  annually  considering  the 
relative  cost  and  risks  associated  with  each class  of capital,  as  well  as  any  restrictions or  limitations  that  may 
exist under current financing arrangements with regard to mix of capital.   

The  Group  manages  its  capital  and  liquidity  to  ensure  that  it  is  able  to  continue  as  a  going  concern  and  to 
maximise returns to shareholders. Liquidity risk management is undertaken via on-going monitoring of daily and 
forecasted  cashflows  so  as  to  ensure  that  adequate  liquidity  and  access  to  financing  &  performance  bonding 
facilities are sufficient to support business operations and cost effective. 

49 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

25.  Financial instruments (continued) 
  25.1 Capital risk management (continued) 

The  Group  is  subject  to  various  financial  debt  covenants  on  its  Syndicated  Facilities  Agreement  in  regards  to 
minimum  level of equity, earnings, gearing, borrowing base and asset cover, all of which are regularly monitored 
and reported upon.  

There  were  no  breaches  of  financial  debt  covenants  during  the  year  that  were  not  waived  by  the  Group’s 
bankers. 

Since balance date, the Group has received credit-approved term sheets from a number of banking institutions 
for a refinance of its banking facilities to 30 September 2016. The Board and Management are in the final stages 
of assessing the offers and finalising documentation.  

  25.2 Categories of financial instruments 

  Financial assets 
  Cash and cash equivalents 
  Trade and other receivables 

  Financial liabilities 
  Trade and other payables  
  Bank overdraft 
  Cash advances 
  Derivatives 
  Finance lease / hire purchase liabilities 

2014 

$’000 

2013 

$’000 

6,590 

38,753 

13,398 

61,617 

43,146 

- 

17,000 

39 

- 

79,324 

4,970 

60,000 

203 

444 

25.3 Financial risk management objectives 

The financial risks to which the Group is typically exposed include market (interest rate and currency), liquidity 
and credit risks. 

The  Group  operates  a  centralised  treasury  function  which  manages  all  borrowings,  derivative  financial 
instruments, provision of financial accommodation, external payments and all currency transactions on behalf of 
the Group. 

The use of derivative financial instruments is governed by the Group’s Financial and Treasury Risk Management 
Policy.  

Compliance with financial risk management policies, financial exposures and compliance with risk management 
strategy are reviewed by senior management and reported to the Group’s Audit & Risk Committee and Board on 
a regular basis. 

25.4 Market risk 

Market risk is the risk that the fair value of financial instruments or future cash flows will fluctuate due to changes 
in market based interest rates, security prices or currency rates. 

The Group’s funding activities routinely expose it to market related financial risks arising from changes in interest 
rates (refer note 25.5).   

The Group typically has only small value short-dated exposures to currency risk as the majority of its activities 
are conducted within Australia and priced in AUD.  

25.5 Interest rate risk management 

The  Group  is  exposed  to  interest  rate  risk  through its floating  rate  borrowings and short-term  cash investment 
activities.  

Management of the Group’s floating rate interest rate risk on borrowings is undertaken using derivative financial 
instruments.  

50 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
25.  Financial instruments (continued) 

25.5 Interest rate risk management (continued) 

Service Stream Limited 
Notes to the financial statements 

The interest rate sensitivity analyses below has been determined based on the Group’s exposure to interest rate 
risk on its net floating rate borrowings as at the end of the reporting period. 

Based upon a 100 basis point parallel increase in prevailing market interest rates as applied to the Group’s net 
debt balance at 30 June 2014, the Group’s sensitivity to interest rate risk would be equivalent to a $97,000 per 
annum unfavourable impact to profit before tax (2013: $350,000).  

The  Group’s  exposure  to  interest  rates  on  financial  assets  and  liabilities  is  detailed  in  the  liquidity  risk 
management section of this note. 

25.6 Credit risk management 

Credit risk refers to the risk that transaction counterparties will default on their contractual obligations resulting in 
a financial loss to the Group.  

The  Group  transacts  wholesale  financial market  transactions  only  with  entities  that  have a  minimum  long-term 
Investment Grade credit rating.  

The  Group’s  wholesale  credit  risk  is  measured  based  upon  the  summation  of  any  investments  plus  accrued 
interest held with the counterparty together with the net positive mark-to-market fair valuation of any derivative 
financial instruments also held with that counterparty. 

The  Group  has  adopted  a  retail  and  business-to-business  credit  policy  of  only  dealing  with  creditworthy 
counterparties  and  where  appropriate,  obtaining  collateral  or  other  forms  of  credit  support  as  a  means  of 
mitigating the risk of financial loss from credit defaults.  

Credit  reporting  information  is  supplied  by  independent  credit  rating  agencies  where  available  and  the  Group 
uses publicly available financial information and its own internal trading history to credit assess customers.  

Credit exposures and credit ratings of counterparties are monitored on a regular basis.  

A  significant  portion  of  the  Group’s  revenue  is  derived  from  highly  credit  rated  companies  including  Telstra 
Corporation Ltd, NBN Co Ltd, Origin Energy Ltd as well as various State utilities and Commonwealth agencies. 

25.7 Currency risk management 

Currency  risk  arises  when  future  transactions  and  recognised  assets  and  liabilities  are  denominated  in  a 
currency other than the entity’s functional currency or from the translation of investments in foreign operations.  

The Group operates currently only within Australia and receives revenues denominated only in AUD. 

The  Group  has  only  minor  USD  denominated  currency  exposures  primarily  for  small  value  inventory  and 
technology related service purchases. 

At balance date no foreign exchange derivative contracts were open.  

25.8 Liquidity risk management 

Management  of  the  Group’s  liquidity  risk  exposure  is  undertaken  daily  by  the  Group’s  treasury  and  finance 
functions  via  monitoring  of  the  Group’s  actual  cash  flows  and  regularly  updated  forecasting  of  payable  and 
receivable profiles.  

In order to maintain adequate liquidity, the Group typically maintains an at-call cash buffer as well having access 
to additional overdraft facilities and via longer terms committed syndicated funding lines. 

Included in note 25.8.2 are details of the borrowing facilities available to the Group at 30 June 2014. 

25.8.1 Liquidity and interest rate risk tables 

The following tables detail the Group’s maturity profile for non-derivative financial liabilities.  
The table represents the undiscounted cash flows of financial liabilities based on the earliest date on which the 
Group is contracted to repay principal. Where applicable, values represent both interest and principal cash flows. 

51 

 
 
 
 
 
 
 
 
 
 
25.  Financial instruments (continued) 

25.8.1 Liquidity and interest rate risk tables (continued) 

Service Stream Limited 
Notes to the financial statements 

2014 

Financial liabilities 

Trade and other payables 

Derivatives 

Cash advances - variable 

2013 

Financial liabilities 

Trade and other payables 

Finance lease liabilities 

Derivatives 

Cash advances - variable 

  25.8.2 Financing facilities 

Weighted 
average 
interest rate 

Carrying 
amount 

Contractual 
cash flow 

6 
months 
or less 

6-12 
months 

1-2 
years 

2-5 
years 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

$’000 

- 

(43,146) 

(43,146) 

(43,146) 

3.16% 

6.71% 

(39) 

(39) 

(39) 

(17,000) 

(17,147) 

(17,147) 

(60,185) 

(60,332) 

(60,332) 

- 

(79,324) 

(79,324) 

(69,824) 

4.19% 

3.16% 

4.72% 

(444) 

(203) 

(449) 

(203) 

(449) 

(77) 

(60,000) 

(60,471) 

(60,471) 

- 

- 

- 

- 

- 

- 

(84) 

- 

- 

- 

- 

- 

(9,500) 

- 

(42) 

- 

(139,971) 

(140,447) 

(130,821) 

(84) 

(9,542) 

- 

- 

- 

- 

- 

- 

- 

- 

Bank guarantees 

Bank overdraft 

Finance lease 
liabilities 

Cash advance 1 

$’000 

$’000 

$’000 

$’000 

  Amount used 
  Amount unused 
  Balance at 30 June 2014 

  Amount used 
  Amount unused 
  Balance at 30 June 2013 

11,584 
13,416 

25,000 

28,324 
16,676 

45,000 

- 
5,000 

5,000 

4,970 
5,030 

10,000 

- 
- 

- 

444 
- 

444 

17,000 
15,000 

32,000 

60,000 
25,000 

85,000 

1.  The  secured  cash  advance  facilities  (2013:  cash  advance  and  trade  finance  facilities)  are  due  to  mature  on  31  August  2014. Since  balance 

date, the Group has received credit-approved term sheets from a number of leading Australian and International financial institutions, that each 

provide the commercial terms of offers for participation in a banking facility to 30 September 2016 commencing upon the expiry of the Group’s 

existing  banking  facilities  on  31  August  2014.    Each  such  term-sheet  is  for  a  50%  participation  in  a  multi-option  facility  under  the  Group’s 

existing Syndicated Facilities Agreement and Security Arrangements and comprises cash advance, overdraft and bank guarantee facilities with 

an  initial  total  limit  of  $60.0  million.  The  offers  contain  improved  terms  and  conditions  relative  to  the  Group’s  existing  banking  facilities.  The 

Board and Management are in the final stages of assessing the offers and finalising documentation. 

Financial  guarantees  provided  in  the  normal  course  of  business  are  shown  above.  Based  upon  current 
expectations as at 30 June 2014, the Group considers that it is more likely than not that such amounts will not be 
payable under these arrangements. 

52 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
25.  Financial instruments (continued) 
25.9 Fair value of financial instruments 

Service Stream Limited 
Notes to the financial statements 

The  Directors  consider  that  the  carrying  amounts  of  financial  assets  and  financial  liabilities  recognised  at 
amortised cost in the financial statements approximate their fair values.  
AASB  7  Financial  Instruments:  Disclosures  requires  disclosure  of  fair  value  measurements  by  level  of  the 
following fair value measurement hierarchy:  

• Quoted prices (unadjusted) in active markets for identical assets or liabilities (level 1); 

• Inputs  other  than  quoted  prices  included  within  level  1  that  are  observable  for  the  asset  or  liability,  either 

directly (as prices) or indirectly (derived from prices) (level 2); and 

• Inputs for the asset or liability that are not based on observable market data (unobservable inputs) (level 3). 

The Group’s derivatives are considered to be level 2 financial instruments. 

The fair values of financial assets and financial liabilities are determined as follows:   

• The  fair  values  of  financial  assets  and  financial  liabilities  with  standard  terms  and  conditions  and  traded  on 
active  liquid  markets  are  determined  with  reference  to  quoted  market  prices  (includes  listed  redeemable 
notes, bills of exchange, debentures and perpetual notes); 

• The  fair  values  of  other  financial  assets  and  financial  liabilities  (excluding  derivative  instruments)  are 
determined  in  accordance  with  generally  accepted  pricing  models  based  on  discounted  cash  flow  analysis 
using prices from observable current market transactions and dealer quotes for similar instruments;  

The fair values of derivative instruments are calculated using quoted prices. Where such prices are not available, 
a discounted cash flow analysis is performed using the applicable yield curve for the duration of the instruments 
for  non-optional  derivatives,  and  option  pricing  models  for  optional  derivatives.  Foreign  currency  forward 
contracts are measured using quoted forward exchange rates and yield curves derived from quoted interest rates 
matching maturities of the contracts. Interest rate swaps are measured at the present value of future cash flows 
estimated and discounted based on the applicable yield curves derived from quoted interest rates. 

26.  Share-based payments 

  26.1 Long Term Incentive Plan (“LTIP”) 

From time to time employees in senior management roles and/or Directors may be invited to participate in the 
LTIP. The LTIP operates within the shareholder approved Employee Share Ownership Plan (“ESOP”), under the 
administration of the Remuneration and Nomination Committee. The extent of individual participation for senior 
management roles and the associated number of performance rights offered is recommended by the Managing 
Director and reviewed by the Remuneration and Nomination Committee, which will then make recommendations 
to the Board.  Participation by Directors must be approved by shareholders. 
In  accordance  with  the  provision  of  the  ESOP  and  consistent  with  the  prior  year,  Directors  and  employees  in 
senior management roles were invited during the year to participate in the LTIP which entitled them to receive a 
number  of  performance  rights  in  respect  of  the  “FY14  Tranche”.    Each  performance  right  converts  into  one 
Service Stream Limited ordinary share on vesting.  No amounts are paid or payable by the participant on receipt 
of  the  performance  rights,  and  the  performance  rights  carry  neither  rights  to  dividends  nor  voting  rights.    The 
number of performance rights granted is based on the employee’s long term incentive participation rate, which is 
expressed  as  a  percentage  of  the  participant’s  TFR,  and  the  volume-weighted  average  market  price  of  the 
Company’s shares over  a prescribed  period of  time  or other  issue  price as deemed  appropriate  by  the  Board.  
The performance rights are subject to service and performance criteria being:  

The FY14 Tranche performance rights are subject to service and performance criteria being:  

o  The participant must be an employee at the vesting date; 
o 

50% of the performance rights granted will each vest where: 
o  The Group’s earnings per share (“EPS”) achieves the following targets: 

FY14 Tranche (vesting 30 June 2016) 

Year 1 

Year 2 

Year 3 

Average 

EPS Target (cents per share) 

2.81 

3.09 

3.40 

3.10 

53 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

26.  Share-based payments (continued) 

 26.1 Long Term Incentive Plan (“LTIP”) (continued) 
Subject to the following proportional vesting: 

Percentage of performance rights that vest 

0% 

40% 

EPS Target 

Below 75% 

At 75% 

Proportional vesting 

Greater than 75% and less than 100% 

100% 

100% and above 

o  The Group’s total shareholder return (“TSR”) over the performance period is such that it would rank at 
or above the 75th percentile (full achievement) or the 50th percentile (pro-rata achievement) of a 
relevant peer group of companies being those comprising the ASX 200 Industrials index, as detailed 
below: 

Percentage of performance rights that vest 
0% 
50% 
Proportional vesting 

TSR ranking 
Below the 50th percentile 
At the 50th percentile 
Above the 50th percentile but below 
the 75th percentile 

100% 

75th percentile or above (top quartile) 

Performance rights will vest to the extent that the participant remains employed by the Company on the vesting 
date and to the extent that the Company’s performance over the relevant period satisfies the vesting conditions. 

In contrast to the criteria set out above for the FY14 Tranche, performance rights issued in previous years were 
subject to the following EPS performance criteria: 

o  The Group’s earnings per share (“EPS”) achieves annual growth of 10% or more (full achievement) or 
7.5% (pro-rata achievement) over the performance period from an agreed base EPS, as detailed 
below: 

Performance period 

Vesting date  

FY12 Tranche 

FY13 Tranche 

3 years 

3 years 

30 June 2014 

30 June 2015 

EPS base (cents per share) 

5.80 

6.60 

The service and TSR performance criteria is consistent across all tranches. 

The following LTIP performance rights arrangements were in existence during the current period: 

LTIP Series 

Number 

Grant date 

Grant date fair value 

Vesting date  Performance 
period start 
date 

FY12 tranche 

1,071,819 

25 November 2011 

Relative TSR hurdle - $0.160 

30 June 2014 

1 July 2011 

FY13 tranche 

1,836,210 

30 November 2012 

Relative TSR hurdle - $0.190 

30 June 2015 

1 July 2012 

FY14 tranche 1 

4,722,515 

31 July 2014 

Relative TSR hurdle - $0.101 

30 June 2016 

1 July 2013 

EPS growth hurdle - $0.290 

EPS growth hurdle - $0.250 

EPS hurdle - $0.154 

1. As the grant date for the FY14 Tranche is 31 July 2014, the grant date fair values for this Tranche have been estimated for the purposes of 

year-end reporting. 

54 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

26.  Share-based payments (continued) 

26.2 Fair value of performance rights  

Subsequent to grant date, the FY14 Tranche performance rights with the relative TSR hurdle vesting condition 
will  be  valued  using  a  Monte-Carlo  simulation.    The  FY14  Tranche  performance  rights  with  the  EPS  hurdle 
vesting  condition  will  be  valued  using  a  Binomial  tree  methodology.    Both  valuation  methodologies  are 
underpinned  by  a  ‘risk  neutral’  probability  framework  with  lognormal  share  prices.    Key  assumptions  of  the 
framework  that  underpin  the  valuations  performed  are:  arbitrage  free  markets,  complete  and  liquid  markets, 
stationary lognormal share price return distributions, no trading costs or taxes, risk neutral probability framework, 
short selling is possible, continuous trading and perfectly divisible securities.  Previous years’ performance rights 
have been valued using the methodology detailed above. 

26.3 Key inputs into the model 
The table below details the key inputs to the valuation models. 
Volatility 

Tranche 

Share Price at 
Grant Date 

Expected  
life 

  FY14 1 
FY13 

FY12 

 $0.18  

 $0.34  

 $0.30  

TBC 

2.8 years 

2.6 years 

TBC 

50% 

60% 

Risk-free 
interest rate 

Dividend  
yield 

TBC 

2.62% 

3.06% 

TBC 

5.7% 

6.7% 

Vesting  
date 

30 June 2016 

30 June 2015 

30 June 2014 

1.  As the grant date for the FY14 Tranche is 31 July 2014, the valuation of this tranche was not completed as at year-end. 
   The fair values used as the basis of measuring the expense have been estimated for reporting purposes. 

26.4 Movements in the LTIP performance rights during the year 

The following table reconciles the outstanding performance rights granted under the LTIP at the beginning and 
end of the financial year:  

2014 

2013 

Number of 
performance 
rights 

5,909,474 
9,222,515 
(1,024,703) 
(6,476,742) 

7,630,544 

Grant date 
weighted 
average 
fair value 
$ 
          0.270  
0.158 
0.607 
0.113 

.  Number of 

performance 
rights 

. 
. 

6,775,335 
4,393,375 
- 
(5,259,236) 

Grant date 
weighted 
average 
fair value 
$ 
0.378 
0.240 
- 
0.384 

0.240 

. 

5,909,474 

0.270 

Balance at start of the financial year 
Granted during the year 
Vested during the year 
Forfeited during the year 

Balance at end of the financial year 

The fair value of $0.158 for performance rights issued during the year is the result of the separate criteria as set 
out at note 26.2.  
Included  in  the  balance  at  the  end  of  the  financial  year  are  rights  which  have  reached  their  vesting  date  but 
where the performance vesting criteria is yet to be calculated. 

In accordance with the Employee Share Ownership Plan the shares relating to the FY12 Tranche will be issued 
to  the  extent  that  vesting  criteria  have  been  satisfied  following  final  calculations  of  the  Relative  TSR  measure 
after release of the FY14 financial statements. 
As  at  30  June  2014,  1,071,819  performance  rights  granted  under  the  FY12  Tranche  remain  unforfeited  and 
subject to vesting criteria.   
The performance rights outstanding at the end of the year have a remaining contractual life of two years (FY14 
Tranche) and one year (FY13 Tranche).  

55 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
27.  Key management personnel compensation 

27.1 Details of key management personnel 

The Directors of the Company and key management personnel of the Group during the year were: 

Service Stream Limited 
Notes to the financial statements 

P Dempsey (Chairman) 
L Mackender (Managing Director – appointed 26 May 2014)  
B  Gallagher  (Managing  Director  to  6  November  2013,  Non-Executive  Director  from  7  November  2013  until  25 
May 2014, Executive Director since 26 May 2014) 
D Page AM (Non-Executive Director)  
S Wilks (Non-Executive Director) 
R Grant (Alternate Director, Chief Financial Officer) 
T Sinclair (Managing Director from 6 November 2013 until 26 May 2014) 

The following key management personnel held their current position for the whole of the financial year and since 
the end of the financial year, except as noted below: 

L Mackender (Executive General Manager, Energy and Water) 
M Saloyedoff (Executive General Manager, Mobile Communications – appointed 18 October 2013) 
K Smith (Executive General Manager, Fixed Communications – appointed 12 June 2014) 
D Hill (Executive General Manager, Mobile Communications – until 18 October 2013) 
C Orr (Executive General Manager, Fixed Communications – until 12 June 2014) 

27.2 Key management personnel compensation 

The aggregate compensation made to Directors and key management personnel of the Group is set out below: 

  Short-term employee benefits 
  Post-employment benefits 
  Other long-term benefits 
  Share-based payments 1 

2014 

2013 

2,316,018 
132,292 
39,190 
97,660 

2,463,940 
166,268 
58,329 
(26,220) 

2,585,160 

2,662,317 

1.  The  fair  value  of  performance  rights  issued  under  the  Long  Term  Incentive  Plan,  allocated  on  a  pro-rata  basis,  to  the  current  financial  year. 

Where previously disclosed rights have been subsequently forfeited due to resignation the relevant remuneration disclosure will be negative. 

The  compensation  of  each  member  of  the  key  management  personnel  of  the  Group  is  set  out  in  the 
Remuneration Report. 

28.  Related party disclosures 

The immediate parent and ultimate controlling party of the Group is Service Stream Limited.  
Balances  and  transactions  between  the  Company  and  its  controlled  entities,  which  are  related  parties  of  the 
Company,  have  been  eliminated  on  consolidation  and  are  not  disclosed  in  this  note.  Details  of  transactions 
between the Group and other related parties are disclosed below. 

28.1 Transactions with key management personnel 

28.1.1 Key management personnel compensation 

Details of key management personnel compensation are disclosed in note 27 to the financial statements. 

56 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

28.  Related party disclosures (continued) 
28.1.2 Key management personnel equity holdings 

Fully paid ordinary shares of Service Stream Limited 
The  numbers  of  shares  in  the  Company  held  during  the  financial  year  by  each  Director  and  other  key 
management personnel member of the Group, including their personally related parties, are set out below. 

Balance at  
1 July 

Granted as 
compen 
-sation 

Balance as at 
date of 
appointment 

Net other 
change 

Balance as at 
date of 
resignation 

Balance at  
30 June 

No. 

No. 

No. 

No. 

No. 

No. 

2014 

P Dempsey 

D Page 

B Gallagher 

S Wilks  

L Mackender 

R Grant 
C Orr 2 
D Hill 2 

2013 

P Dempsey 

D Page 

B Gallagher 

S Wilks  
G Sumner 2 
R Grant 
S Ellich 2 
C Orr 1 
D Hill 

L Mackender 

570,000 

129,400 

8,792,113 

385,000 

49,434 

144,166 

1,134 

1,134 

320,000 

82,900 

8,792,113 

140,000 

350,000 

144,166 

367,655 

- 

1,134 

49,434 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

1,134 

- 

- 

103,637 

23,528 

1,598,566 

70,001 

43,203 

396,689 

- 

- 

- 

- 

- 

- 

- 

- 

(1,134) 

(1,134) 

673,637 

152,928 

10,390,679 

455,001 

92,637 

540,855 

- 

- 

250,000 

46,500 

- 

245,000 

150,000 

- 

- 

- 

- 

- 

- 

- 

- 

- 

(500,000) 

570,000 

129,400 

8,792,113 

385,000 

- 

- 

144,166 

(367,655) 

- 

- 

- 

- 

1,134 

1,134 

49,434 

The  movement  in  equity  holdings  disclosed  reflects  only  those  movements  which  took  place  during  the  period  that  persons 
were regarded as key management personnel. 
1. The balance of securities held as at 1 July is nil as this person was not a key management person at that date. 
2. The balance of securities held as at 30 June is nil as this person is no longer a key management person.   

The numbers of rights and options over ordinary shares in the Company held during the financial year by each 
Director and other key management personnel of the Group, including their personally related parties, are set out 
below. 

57 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

28.  Related party disclosures (continued) 

  28.1.2 Key management personnel equity holdings (continued) 
  Performance Rights of Service Stream Limited  

Balance at  
1 July 

Granted as 
compen-
sation 

Vested during 
year 1 

Forfeited 
during the 
year 

Net other 
change 

Balance at  
30 June  

No. 

No. 

No. 

No. 

No. 

No. 

L Mackender 

380,021 

430,556 

R Grant 

M Saloyedoff 

K Smith 

D Hill 

T Sinclair 

C Orr 

1,579,319 

1,241,389 

102,690 

291,306 

343,692 

409,722 

245,720 

- 

(41,003) 

(313,480) 

- 

(48,903) 

(43,895) 

(41,003) 

(313,480) 

- 

(48,903) 

(299,797) 

- 

4,500,000 

- 

(4,500,000) 

457,516 

- 

(128,135) 

(329,381) 

- 

- 

- 

- 

- 

- 

- 

728,571 

2,193,748 

512,412 

439,220 

- 

- 

- 

1. Performance rights vested during the current financial year relate to the FY11 Tranche, with vesting date 30 June 2013.   

All performance rights issued to key management personnel during the financial year were made in accordance 
with the provisions of the LTIP.  

Further details of the LTIP and of performance rights granted during 2014, 2013, 2012 and 2011 financial years 
are contained in notes 26 to the financial statements 

  28.1.3 Other transactions with key management personnel of the Group 
  Brett Gallagher is a Director of Techsafe Australia Pty Ltd (“Techsafe”), which is currently performing inspections 
and certifications of residential solar panel installations for the Group.  The terms under which Techsafe provides 
services are standard,  arm’s  length  and  of  low  value  (approximately  $14,000  per  month)  (2013:  approximately 
$20,000 per month). 

  28.2 Transactions between Service Stream Limited and its related parties 

During the financial year, the following transactions occurred between the Company and its related parties: 

•  The  Company  recognised  tax  payable  in  respect  of  the  tax  liabilities  of  its  wholly-owned  subsidiaries. 
Payments to / from the Company are made in accordance with the terms of the tax funding arrangement. 

The following balances arising from transactions between the Company and its related parties are outstanding at 
the reporting date: 

•  Loans receivable totalling $109,303,846 are receivable from subsidiaries (2013: $99,905,960). 

All amounts advanced to or payable to related parties are unsecured and are subordinate to other liabilities. 

The amounts outstanding will be settled in cash. No guarantees have been given or received. No expense has 
been recognised in the period for bad or doubtful debts in respect of the amounts owed by related parties. 

Transactions and balances between the Company and its controlled entities were eliminated in the preparation of 
consolidated financial statements of the Group. 

58 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
29.  Remuneration of auditors 

  Auditor of the parent entity 

Audit or review of the financial report 
Additional fees in connection with audit of financial report 
Review of income tax return 
LTIP trust advice 
Tax advice and other services 

Service Stream Limited 
Notes to the financial statements 

2014 
$ 

270,000 
- 
25,000 
125,000 
76,956 
496,956 

2013 
$ 

235,000 
100,000 
25,000 
- 
39,000 
399,000 

30.  Contingent assets and liabilities 

Contingent liabilities and claims, indeterminable in amount, exist in the ordinary course of business. All known 
liabilities have been brought to account and adequate provision has been made for any known and anticipated 
losses. 

31.  Events after the reporting period 

  Since balance date, the Group has received credit-approved term sheets from a number of banking institutions 
for a refinance of its banking facilities to 30 September 2016. The Board and Management are in the final stages 
of assessing the offers and finalising documentation.  
Except for as stated above, there has not been any matter or circumstance occurring subsequent to the end of 
the  financial  year  that  has  significantly  affected,  or  may  significantly  affect,  the  operations  of  the  Group,  the 
results of those operations, or the state of affairs of the Group in future financial years. 

32.  Parent entity information 

  The  accounting  policies  of  the  parent  entity,  which  have  been  applied  in  determining  the  financial  information 
shown  below,  are  the  same  as  those  applied  in  the  consolidated  financial  statements.  Refer  to  note  33  for  a 
summary of the significant accounting policies relating to the Group. 

  32.1 Financial position 
  Current Assets 
  Non-current assets 

  Total Assets 

  Current liabilities 
  Non-current liabilities 
  Total liabilities 

  Net Assets 

Issued capital 

  Retained earnings / (accumulated losses) 
  Reserves – Equity settled employee benefits 
  Equity 

  32.2 Financial performance 
(Loss) / profit for the year 
  Other comprehensive income 
  Total comprehensive income 

2014 
$’000 

2013 
$’000 

83 
180,347 

180,430 

89 
3,385 

3,474 

10,908 
182,844 

193,752 

31,535 
4,177 

35,712 

176,956 

158,040 

231,010 
(56,964) 
2,910 

176,956 

211,779 
(56,469) 
2,730 

158,040 

(495) 
- 

(495) 

(59,719) 
- 

(59,719) 

59 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
32.  Parent entity information (continued) 
  32.3 Guarantees entered into by the parent entity 

The parent entity is party to the Group’s bank debt facilities as a security provider under the Security Trust Deed.  
In addition, there are cross guarantees given by the parent entity as described in note 22 and 23. 

Service Stream Limited 
Notes to the financial statements 

33.  Significant accounting policies 

This  note  provides  a  list  of  significant  accounting  policies  adopted  in  the  preparation  of  these  consolidated 
financial statements. These policies have been consistently applied to all the years presented, unless otherwise 
stated.  The  financial  statements  are  for  the  consolidated  entity  consisting  of  Service  Stream  Limited  and  its 
subsidiaries. 

33.1 Basis of preparation 

These  general  purpose  financial  statements  have  been  prepared  in  accordance  with  Australian  Accounting 
Standards  and  Interpretations  issued  by  the  Australian  Accounting  Standards  Board  and  the  Corporations  Act 
2001. Service Stream Limited is a for-profit entity for the purpose of preparing the financial statements. 

The financial statements were authorised for issue by the Directors on 13 August 2014. 

Compliance with IFRS 

The consolidated financial statements of the Group also comply with International Financial Reporting Standards 
(IFRS) as issued by the International Accounting Standards Board (IASB).  

New and amended standards adopted by the Group 

The Group has applied the following standards and amendments for the first time in their annual reporting period 
commencing 1 July 2013:  

•  AASB  10  Consolidated  Financial  Statements,  AASB  11  Joint  Arrangements,  AASB  12  Disclosure  of 
Interests  in  Other  Entities,  AASB  128  Investments  in  Associates  and  Joint  Ventures,  AASB  127 
Separate  Financial  Statements  and  AASB  2011-7  Amendments  to  Australian  Accounting  Standards 
arising from the Consolidation and Joint Arrangements Standards 

•  AASB 13 Fair Value Measurement and AASB 2011-8 Amendments to Australian Accounting Standards 

arising from AASB 13 

•  AASB  119  Employee  Benefit  (September  2011)  and  AASB  2011-10  Amendments  to  Australian 

Accounting Standards arising from AASB 119 (September 2011) 

The adoption of the above Accounting Standards have not resulted in material changes in the current and prior 
reporting periods. 

Early adoption of standards 

The Group has not elected to early adopt the Standards and Interpretations issued but not yet effective. Refer to 
note 33.28. 

Historical cost convention 

The  consolidated  financial  statements  have  been  prepared  on  the  basis  of  historical  cost,  except  for  certain 
assets  and  liabilities  that  are  measured  at  revalued  amounts  or  fair  values,  as  explained  in  the  accounting 
policies  below.  Historical  cost  is  generally  based  on  the  fair  values  of  the  consideration  given  in  exchange  for 
assets. All amounts are presented in Australian dollars, unless otherwise noted.  

Critical accounting estimates 

The preparation of financial statements requires the use of certain critical accounting estimates. It also requires 
management  to  exercise  its  judgement  in  the  process  of  applying  the  Group’s  accounting  policies.  The  areas 
involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant 
to the financial statements, are disclosed in note 34. 

The  following  significant  accounting  policies  have  been  adopted  in  the  preparation  and  presentation  of  the 
annual financial report: 

60 

 
 
 
 
 
 
 
 
 
 
 
 
33.  Significant accounting policies (continued) 

33.2 Going concern 

Service Stream Limited 
Notes to the financial statements 

The  Group’s  facilities  for  cash  advances,  overdraft  and  bank  guarantees  are  provided  under  a  Syndicated 
Facilities Agreement with Australia & New Zealand Banking Group Ltd and Westpac Banking Corporation which 
is  scheduled  to  expire  on  31  August  2014.  During  the  year  there  were  no  breaches  of  the  financial  debt 
covenants that apply under the Syndicated Facilities Agreement that were not waived by the syndicate members. 

Since  balance date,  the  Group  has  received credit-approved  term  sheets  from  a  number  of  leading  Australian 
and  International  financial  institutions,  that  each  provide  the  commercial  terms  of  offers  for  participation  in  a 
banking facility to 30 September 2016 commencing upon the expiry of the Group’s existing banking facilities on 
31  August  2014.    Each  such  term-sheet  is  for  a  50%  participation  in  a  multi-option  facility  under  the  Group’s 
existing  Syndicated  Facilities  Agreement  and  Security  Arrangements  and  comprises  cash  advance,  overdraft 
and  bank  guarantee  facilities  with  an  initial  total  limit  of  $60.0  million.  The  offers  contain  improved  terms  and 
conditions relative to the Group’s existing banking facilities. The Board and Management are in the final stages 
of assessing the offers and finalising documentation. 

Management  and  the  Board  have  reviewed  the  Group’s  cashflow  forecasts  in  the  context  of  the  Group’s 
obligations under the proposed banking facility, and are of the view that there are reasonable grounds on which 
to conclude that the Group can continue to operate as a going concern.   

Accordingly,  the  consolidated  financial  statements  have  been  prepared  on  a  going  concern  basis  in  the  belief 
that  the  Company  will  realise  its  assets  and  settle  its  liabilities  and  commitments  in  the  normal  course  of 
business. 

33.3 Basis of consolidation 

Subsidiaries 

The  consolidated  financial  statements  incorporate  the  financial  statements  of  the  Company  and  entities 
controlled by the Company (its subsidiaries).  

Subsidiaries  are  all  entities  over  which  the  Group  is  exposed  to,  or  has  right  to,  variable  returns  from  its 
involvement with the entity and has the ability to affect those returns through its power to direct its activities of the 
entity. Subsidiaries are fully consolidated from the date on which control is transferred to the Group. They are de-
consolidated from the date that control ceases.  

Intercompany  transactions,  balances  and  unrealised  gains  on  transactions  between  group  companies  are 
eliminated. Unrealised losses are also eliminated unless the transaction provides evidence of the impairment of 
the  asset  transferred.  Accounting  policies  of  subsidiaries  have  been  changed  where  necessary  to  ensure 
consistency with the policies adopted by the Group. 

Joint operations 

Service  Stream  Limited  recognises  its  direct  right  to  the  assets,  liabilities,  revenues  and  expenses  of  the  joint 
operation have been incorporated in the financial statements under the appropriate headings. Details of the joint 
operations are set out in note 8. 

33.4 Goodwill  

Goodwill acquired in a business combination is initially measured at its cost, being the excess of the cost of the 
business  combination  over  the  Group’s  interest  in  the  net  fair  value  of  the  identifiable  assets,  liabilities  and 
contingent liabilities recognised at the date of the acquisition. Goodwill is subsequently measured at its cost less 
any impairment losses. 

For  the  purpose  of  impairment  testing,  goodwill  is  allocated  to  each  of  the  Group’s  cash-generating  units,  or 
groups  of  cash-generating  units,  expected  to  benefit  from  the  synergies  of  the  business  combination.  Cash-
generating  units  or  groups  of  cash-generating  units  to  which  goodwill  has  been  allocated  are  tested  for 
impairment  annually,  or  more  frequently  if  events  or  changes  in  circumstances  indicate  that  goodwill  might  be 
impaired. If the recoverable amount of the cash-generating unit (or group of cash-generating units) is less than 
the  carrying  amount  of  the  cash-generating  unit  (or  groups  of  cash-generating  units),  the  impairment  loss  is 
allocated first to reduce the carrying amount of any goodwill allocated to the cash-generating units and then pro-
rata on the basis of the carrying amount of each asset in the cash-generating unit (or groups of cash-generating 
units).  An  impairment  loss  recognised  for  goodwill  is  recognised  immediately  in  the  profit  or  loss  and  is  not 
reversed in a subsequent accounting period.  

61 

 
 
 
 
 
 
 
 
 
 
 
33.  Significant accounting policies (continued) 

33.4 Goodwill (continued) 

Service Stream Limited 
Notes to the financial statements 

On  disposal  of  the  relevant  cash-generating  unit,  the  attributable  amount  of  goodwill  is  included  in  the 
determination of the profit or loss on disposal. 

33.5 Segment reporting 

Operating  segments  are  reported  in  a  manner  consistent  with  the  internal  reporting  provided  to  the  chief 
operating  decision  maker.  The  chief  operating  decision  maker  is  responsible  for  allocating  resources  and 
assessing performance of the operating segments. Details of the Group’s segment reporting is set out in note 2. 

33.6 Investment in joint arrangements 

A joint arrangement is a contractual arrangement whereby the Group and other parties undertake an economic 
activity that is subject to joint control (i.e. when the strategic financial and operating policy decisions relating to 
the activities of the joint venture require the unanimous consent of the parties sharing control). 

The  proportionate  interest  in  the  assets,  liabilities,  revenue  and  expenses  of  the  joint  operations  activity  have 
been incorporated in the financial statements under the appropriate headings. Details of the joint operations are 
set out in note 8. 

33.7 Revenue recognition 

Revenue  is  measured  at  the  fair  value  of  the  consideration  received  or  receivable.  Amounts  disclosed  as 
revenue are net of returns, trade allowances, rebates and amounts collected on behalf of third parties.  

The Group recognises revenue when the amount of revenue can be reliably measured, it is probable that future 
economic benefits will flow to the entity and specific criteria have been met for each of the Group’s activities as 
described  below.  The  Group  bases  its  estimates  on  historical  results,  taking  into  consideration  the  type  of 
customer, the type of transaction and the specifics of each arrangement. 

Revenue is recognised for the major business activities as follows: 

Rendering of services 

Revenue from a contract to provide services is recognised when probable and measurable, as labour hours or 
contracted services are delivered.  

Revenue from construction contracts is recognised in accordance with the accounting policy set out in note 33.8. 

Interest revenue 

Interest  revenue  is  recognised  when  it  is  probable  that  the  economic  benefits  will  flow  to  the  Group  and  the 
amount of revenue can be measured reliably. 

33.8 Construction contracts 

Where the outcome of a construction contract can be estimated reliably, revenue and costs are recognised by 
reference to the stage of completion of the contract activity at the end of the reporting period. This is normally 
measured  according  to  the  proportion  of  contract  costs  incurred  for  work  performed  to  date  relative  to  the 
estimated total contract costs, except where this would not be representative of the stage of completion. Where 
this  is  the  case,  stage  of  completion  is  measured  on  a  time  basis.  Variations  in  contract  work,  claims  and 
incentive  payments  are  included  to  the  extent  that  the  amount  can  be  measured  reliably  and  its  receipt  is 
considered probable. 

Where the outcome of a construction contract cannot be estimated reliably, contract revenue is recognised to the 
extent  that  it  is  probable  that  contract  costs  incurred  will  be  recoverable.  Contract  costs  are  recognised  as 
expenses in the period in which they are incurred. 

When it is probable that total contract costs will exceed total contract revenue, the expected loss is recognised 
as an expense immediately. 

Where  recognised  revenues  exceed  progress  billings,  the  surplus  is  shown  as  accrued.  For  contracts  where 
progress  billings  exceed  recognised  revenues,  the  surplus is  shown  as  income in  advance.  Amounts  received 
before the related work is performed are included in the consolidated statement of financial position, as a liability,  

62 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
33.  Significant accounting policies (continued) 

33.8 Construction contracts (continued) 

Service Stream Limited 
Notes to the financial statements 

as income in advance. Amounts billed for work performed but not yet paid by the customer are included in the 
consolidated statement of financial position under trade and other receivables. 

33.9 Leases 

Leases are classified as finance leases whenever the terms of the lease substantially transfer all the risks and 
rewards of ownership to the lessee. All other leases are classified as operating leases. As at 30 June 2014, the 
Group had extinguished all finance lease obligations. 

Operating  lease  payments  are  recognised  as  an  expense  on  a  straight-line  basis  over  the  lease  term,  except 
where another systematic basis is more representative of the time pattern in which economic benefits from the 
leased asset are consumed. 

In the event that lease incentives are received to enter into operating leases, such incentives are recognised as 
a liability. The aggregate benefits of incentives are recognised as a reduction of rental expense on a straight-line 
basis,  except  where  another  systematic  basis  is  more  representative  of  the  time  pattern  in  which  economic 
benefits from the leased asset are consumed. 

33.10 Employee benefits 

A liability is recognised for benefits accruing to employees in respect of wages and salaries, annual leave and 
long service leave when it is probable that settlement will be required and they are capable of being measured 
reliably. 

Liabilities recognised in respect of employee short-term benefits are measured at their nominal values using the 
remuneration rate expected to apply at the time of the settlement.  

Liabilities  recognised  in  respect  of  long-term  employee  benefits  are  measured  as  the  present  value  of  the 
estimated future cash outflows in respect of services provided by employees up to reporting date. 

Payments to defined contribution retirement benefit plans are recognised as an expense when employees have 
rendered service entitling them to the contributions. 

Termination benefits are payable when employment is terminated before the normal retirement date, or when an 
employee  accepts  voluntary  redundancy  in  exchange  for  these  benefits.  The  Group  recognises  termination 
benefits when it is demonstrably committed to either terminating the employment of current employees according 
to  a  detailed  formal  plan  without  possibility  of  withdrawal  or  to  providing  termination  benefits  as  a  result  of  an 
offer made to encourage voluntary redundancy where applicable. Benefits falling due more than 12 months after 
the end of the reporting period are discounted to present value. 

33.11 Share-based payments 

Long Term Incentive Plan 

Equity-settled share-based payments to employees under the Long Term Incentive Plan (“LTIP”) are measured 
at the fair value of the equity instrument at the grant date. As there are two separate hurdles, being relative total 
shareholder  return  (“TSR”)  and  earnings  per  share  (“EPS”),  a  fair  value  has  been  determined  for  each.    In 
respect of the TSR hurdle, fair value is measured using a Monte-Carlo simulation, whilst for the EPS hurdle, fair 
value is measured using a Binomial tree methodology.  Both valuation methodologies are underpinned by a ‘risk 
neutral’ probability framework with lognormal share prices.  Details regarding the determination of the fair value 
of the LTIP are set out in note 26. 

The  fair  value  determined  at  the  grant  date  of  the  LTIP  is  expensed  on  a  straight-line  basis  over  the  vesting 
period. However, in respect of the EPS portion, at the end of each reporting period the Group revises its estimate 
of the number of equity instruments expected to vest. The impact of the revision of the original estimates, if any, 
is  recognised  in  profit  or  loss  such  that  the  cumulative  expense  reflects  the  revised  estimate,  with  a 
corresponding adjustment to the equity-settled employee benefits reserve. Whereas the fair value determined for 
TSR at the grant date expensed on a straight-line basis with no adjustments, other than to take into account the 
impact of participants who will not meet the service period criteria. 

An expense amount of $179,576 has been recognised in profit and loss for the year ended 30 June 2014 (2013: 
-$277,253) in respect of the LTIP.  

63 

 
 
 
 
 
 
 
 
 
 
 
 
33.  Significant accounting policies (continued) 

33.12 Taxation  

Current tax 

Service Stream Limited 
Notes to the financial statements 

The tax currently payable is based on taxable profit for the year. Taxable profit differs from profit as reported in 
the consolidated statement of comprehensive income because of items of income or expense that are taxable or 
deductible in other years and items that are never taxable or deductible. The Group’s liability for current tax is 
calculated using tax rates that have been enacted or substantively enacted by the end of the reporting period. 

Deferred tax 

Deferred tax is recognised on temporary differences between the carrying amounts of assets and liabilities in the 
financial  statements  and  the  corresponding  tax  bases  used  in  the  computation  of  taxable  profit.  Deferred  tax 
liabilities  are  generally  recognised  for  all  taxable  temporary  differences.  Deferred  tax  assets  are  generally 
recognised  for  all  deductible  temporary  differences  to  the  extent  that  it  is  probable  that  taxable  profits  will  be 
available  against  which  those  deductible  temporary  differences  can  be  utilised.  Such  deferred  tax  assets  and 
liabilities are not recognised if the temporary difference arises from goodwill or from the initial recognition (other 
than  in  a  business  combination)  of  other  assets  and  liabilities  in  a  transaction  that  affects  neither  the  taxable 
profit nor the accounting profit. 

The carrying amount of deferred tax assets is reviewed at the end of each reporting period and reduced to the 
extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to 
be recovered. 

Deferred tax assets and liabilities are measured at the tax rates that are expected to apply in the period in which 
the  liability  is  settled  or  the  asset  realised,  based  on  tax  rates  (and  tax  laws)  that  have  been  enacted  or 
substantively enacted by the end of the reporting period. The measurement of deferred tax liabilities and assets 
reflects the tax consequences that would follow from the manner in which the Group expects, at the end of the 
reporting period, to recover or settle the carrying amount of its assets and liabilities. 

Deferred tax assets and liabilities are offset when there is a legally enforceable right to set off current tax assets 
against current tax liabilities and when they relate to income taxes levied by the same taxation authority and the 
Group intends to settle its current tax assets and liabilities on a net basis. 

Current and deferred tax for the period  

Current and deferred tax are recognised as an expense or income in profit or loss, except when they relate to 
items that are recognised outside profit or loss (whether in other comprehensive income or directly in equity), in 
which case the tax is also recognised outside profit or loss, or where they arise from the initial accounting for a 
business combination. In the case of a business combination, the tax effect is included in the accounting for the 
business combination. 

Tax consolidation  

Refer to note 6.3. 

R & D tax incentive 

R&D  tax  incentives  are  accounted  for  in  accordance  with  AASB  120  Accounting  for  Government  Grants  and 
Disclosure  of  Government  Assistance  whereby  the  additional  10%  incentive  from  the  Government  to  invest  in 
specific  R&D  activities  is  classified  as  revenue.    Where  R&D  relates  to  capital  items,  the  incremental  10% 
income is recognised as the asset is amortised. 

This approach has been adopted as at 1 July 2011 with the 2012 impact being recognised via opening retained 
earnings ($306k).  The current year tax entries, which include revision to estimates relating to prior periods, bring 
to account the R&D related amounts for 2013 and 2014. 

33.13 Plant and equipment 

Plant  and  equipment,  leasehold  improvements  and  motor  vehicles  are  stated  at  cost  less  accumulated 
depreciation and impairment. Cost includes expenditure that is directly attributable to the acquisition. In the event 
that  settlement  of  all  or  part  of  the  purchase  consideration  is  deferred,  cost  is  determined  by  discounting  the 
amount payable to their present value as at the date of acquisition. 

Depreciation  is  calculated  on  a  straight-line  basis  so  as  to  write-off  the  net  costs  or  other  revalued  amount  of 
each asset over its expected useful life to its estimated residual value. Depreciation methods, estimated useful 
lives  and  residual  values  are  reviewed  at  the  end  of  each  annual  accounting  period,  with  the  effect  of  any 
changes recognised on a prospective basis. 

64 

 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

33.  Significant accounting policies (continued) 

33.13 Plant and equipment (continued) 

Plant and equipment is de-recognised upon disposal or when no future economic benefits are expected to arise 
from the continued use of the asset. Any gain or loss arising on the disposal or retirement of an item of property, 
plant and equipment is determined as the difference between the sale proceeds and the carrying amount of the 
asset and is recognised in profit or loss. 

The following estimated useful lives are used in the calculation of depreciation: 

• 
• 
• 

Leasehold improvements 
Plant and equipment 
Motor vehicles 

33.14 Intangible assets 

2 - 7 years 
2 - 10 years 
3 - 7 years 

Cost incurred in developing products or systems and costs incurred in acquiring software and licenses that will 
contribute  to  future  period  financial  benefits  through  revenue  generation  or  cost  reduction  are  capitalised  to 
software and systems. 

IT  development  costs  include  only  those  costs  directly  attributable  to  the  development  phase  and  are  only 
recognised following completion of technical feasibility and where the Group has an intention and ability to use 

the asset. 

The  amount  initially  recognised  include  external  direct  costs  of  materials  and  service  and  direct  payroll  and 
payroll related costs of employees’ time spent on the project. 

Amortisation is recognised on a straight-line basis over the estimated useful life.  The estimated useful life and 
amortisation method are reviewed at the end of each annual accounting period, with the effect of any changes in 
estimate being accounted for on a prospective basis. 

The estimated useful lives used in the calculation of amortisation range from between two and five years. 

33.15 Impairment of tangible and intangible assets excluding goodwill 

At the end of each reporting date, the Group reviews the carrying amounts of its tangible and intangible assets to 
determine  whether  there  is  any  indication  that  those  assets  have  incurred  an  impairment  loss.  If  any  such 
indication  exists,  the  recoverable  amount  of  the  asset  is  estimated  in  order  to  determine  the  extent  of  the 
impairment loss (if any). Where it is not possible to estimate the recoverable amount of an individual asset, the 
Group  estimates  the  recoverable  amount  of  the  cash-generating  unit  to  which  the  asset  belongs.  Where  a 
reasonable and consistent basis of allocation can be identified, corporate assets are also allocated to individual 
cash-generating units, or otherwise they are allocated to the smallest group of cash-generating units for which a 
reasonable and consistent allocation basis can be identified.  

Intangible  assets  with  indefinite  useful  lives  and  intangible  assets  not  yet  available  for  use  are  tested  for 
impairment annually, and whenever there is an indication that the asset may be impaired. 

The recoverable amount is the higher of the fair value less costs to sell and value-in-use. In assessing value-in-
use,  the  estimated  future cash  flows  are  discounted  to  their  present  value  using  the  pre-tax  discount  rate  that 
reflects current market assessments of the time value of money and the risks specific to the asset for which the 
estimates of future cash flows have not been adjusted. 

If the recoverable amount of an asset (or cash-generating unit) is estimated to be less than its carrying amount, 
the carrying amount of the asset (or cash-generating unit) is reduced to its recoverable amount. An impairment 
loss is recognised immediately in profit or loss unless the relevant asset is carried at a revalued amount, in which 
case the impairment loss is treated as a revaluation decrease. 

33.16 Inventories 

Inventories  are  stated  at  the  lower  of  cost  and  net  realisable  value.  Costs  are  assigned  to  inventories  by  the 
method most appropriate to the particular class of inventory, with the majority being valued on a first in, first out 
basis. The inventory balance is comprised of purchase inventory, the cost of which is determined after deducting 
rebates and discounts.  

65 

 
 
 
 
  
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
33.  Significant accounting policies (continued) 

33.17 Provisions  

Service Stream Limited 
Notes to the financial statements 

Provisions are recognised when the Group has a present obligation (legal or constructive) as a result of a past 
event, it is probable that the Group will be required to settle the obligation, and a reliable estimate can be made 
of the amount of the obligation. 

The  amount  recognised  as  a  provision  is  the  best  estimate  of  the  consideration  required  to  settle  the  present 
obligation  at  the  end  of  the  reporting  period,  taking  into  account  the  risks  and  uncertainties  surrounding  the 
obligation.  Where  a  provision  is  measured  using  the  cash  flows  estimated  to  settle  the  present  obligation,  its 
carrying  amount  is  the  present  value  of  those  cash  flows  (where  the  effect  of  the  time  value  of  money  is 
material). 

When some or all of the economic benefits required to settle a provision are expected to be recovered from a 
third party, a receivable is recognised as an asset if it is virtually certain that reimbursement will be received and 
the amount of the receivable can be measured reliably. 

Onerous contracts 

Present  obligations  arising under  onerous  contracts  are  recognised and measured  as  a provision.  An  onerous 
contract is considered to exist where the Group has a contract under which the unavoidable costs of meeting the 
obligations under the contract exceed the economic benefits expected to be received under it. 

Warranties 

Provisions  for  the  expected cost  of  warranty  obligations  are  recognised  at management’s  best  estimate  of  the 
expenditure required to settle the Group’s obligation. 

33.18 Financial instruments  

Financial assets and financial liabilities are recognised when a group entity becomes a party to the contractual 
provisions of the instrument.  

Financial  assets  and  financial  liabilities  are  initially  measured  at  fair  value.  Transaction  costs  that  are  directly 
attributable to the acquisition or issue of financial assets and financial liabilities (other than financial assets and 
financial liabilities at fair value through profit or loss) are added to or deducted from the fair value of the financial 
assets  or  financial  liabilities,  as  appropriate,  on  initial  recognition.  Transaction  costs  directly  attributable  to  the 
acquisition of financial assets or financial liabilities at fair value through profit or loss are recognised immediately 
in profit or loss.  

33.18.1 Financial assets 

All  financial  assets  are  recognised  and  de-recognised  on  trade  date  where  the  purchase  or  sale  of  a  financial 
asset is under a contract whose terms require delivery of the financial asset within the timeframe established by 
the market concerned.  Such assets are initially measured at fair value, plus transaction costs, except for those 
financial assets classified as at fair value through profit or loss, which are initially measured at fair value. 

Financial assets are classified into the following specified categories: financial assets ‘at fair value through profit 
or  loss’  (“FVTPL”),  ‘held-to-maturity’  investments,  ‘available-for-sale’  (“AFS”)  financial  assets  and  ‘loans  and 
receivables’. The classification depends on the nature and purpose of the financial assets and is determined at 
the time of initial recognition. 

Effective interest method 

The  effective  interest  method  is  a  method  of  calculating  the  amortised  costs  of  a  debt  instrument  and  of 
allocating interest income over the relevant period. The effective interest rate is the rate that exactly discounts 
estimated  future  cash  receipts  (including  all  fees  paid  or  received  that  form  an  integral  part  of  the  effective 
interest rate, transaction costs and other premiums or discounts) over the expected life of the debt instrument or, 
(where appropriate) a shorter period, to the net carrying amount on initial recognition. 

Income  is  recognised  on  an  effective  interest  basis  for  debt  instruments  other  than  those  financial  assets 
classified as at FVTPL. 

Loans and receivables 

Trade receivables, loans and other receivables that have fixed or determinable payments that are not quoted in 
an  active  market  are  classified  as  ‘loans  and  receivables’.  Loans  and  receivables  are  measured  at  amortised 
cost  using  the  effective  interest  method,  less  any  impairment.  Interest  income  is  recognised  by  applying  the 
effective interest rate, except for short-term receivables when the recognition of interest would be immaterial. 

66 

 
 
 
 
 
 
 
 
  
 
33.  Significant accounting policies (continued) 

33.18 Financial instruments (continued)  

33.18.1 Financial assets (continued) 

Impairment of financial assets 

Service Stream Limited 
Notes to the financial statements 

Financial  assets,  other  than  those  at  FVTPL,  are  assessed  for  indicators  of  impairment  at  the  end  of  each 
reporting  period.  Financial  assets  are  considered  to  be  impaired  when  there  is  objective  evidence  that,  as  a 
result of one or more events that occurred after the initial recognition of the financial asset, the estimated future 
cash flows of the investment have been affected. 
The carrying amount of the financial asset is reduced by the impairment loss directly for all financial assets with 
the  exception  of  trade  receivables,  where  the  carrying  amount  is  reduced  through  the  use  of  an  allowance 
account.  When  a  trade  receivable  is  considered  uncollectable,  it  is  written-off  against  the  allowance  account. 
Subsequent recoveries of amounts previously written-off are credited against the allowance account. Changes in 
the carrying amount of the allowance account are recognised in profit or loss. 

33.18.2 Financial liabilities and equity instruments  

Classification as debt or equity 

Debt and equity instruments are classified as either liabilities or as equity in accordance with the substance of 
the contractual arrangement. 

Equity instruments 

An equity instrument is any contract that evidences a residual interest in the assets of an entity after deducting all 
of  its  liabilities.  Equity  instruments  issued  by  the  Group  are  recognised  at  the  proceeds  received,  net  of direct 
issue costs. 

Financial guarantee liabilities 

A financial guarantee is a contract that requires the issuer of the guarantee to make a specified payment/s to the 
holder  of  the  guarantee  in  the  event  that  they  suffer  a  loss  due  to  the  guarantee  drawer’s  failure  to  make 
payment or otherwise satisfy their contractual obligations under an agreement with the holder. The drawer of the 
guarantee is required to reimburse the issuer for any loss suffered in satisfaction of the guarantee obligation to 
the holder.  

Financial  guarantee  liabilities  are  initially  measured  at  their  fair  values  and  are  subsequently  measured  at  the 
higher of: 

• 

• 

the  amount  of  the  obligation  under  the  contract,  as  determined  in  accordance  with  AASB  137 
Provisions, Contingent Liabilities and Contingent Assets; and 

the  amount  initially  recognised,  less  where  appropriate,  cumulative  amortisation  recognised  in 
accordance with the revenue recognition policies. 

Financial liabilities 

Financial  liabilities  are  classified  as  either  financial  liabilities  ‘at  fair  value  through  profit  or  loss’  (“FVTPL”)  or 
‘other financial liabilities’. 

Other financial liabilities 

Other financial liabilities, including borrowings, are initially measured at fair value, net of transaction costs. 

Other financial liabilities are subsequently measured at amortised cost using the effective interest method, with 
interest expense recognised on an effective yield basis. 

The effective interest method is a method of calculating the amortised cost of a financial liability and of allocating 
interest expense over the relevant period. The effective interest rate is the rate that exactly discounts estimated 
future cash payments through the expected life of the financial liability, or, where appropriate, a shorter period, to 
the net carrying value on initial recognition. 

De-recognition of financial liabilities 

The Group de-recognises financial liabilities only when the Group’s obligations are fully discharged, cancelled or 
otherwise  expire.  The  difference  between  the  carrying  amount  of  the  financial  liability  de-recognised  and  the 
consideration paid or payable is then recognised in profit or loss. 

67 

 
 
 
 
 
 
 
 
 
33.  Significant accounting policies (continued) 

33.19 Derivative financial instrument  

Service Stream Limited 
Notes to the financial statements 

Derivatives  are  initially  recognised  at  fair  value  on  the  date  a  derivative  contract  is  entered  into  and  are 
subsequently  remeasured  to  their  fair  value  at  the  end  of  each  reporting  period.  The  accounting  treatment  for 
subsequent changes in fair value will be dependent upon whether the derivative was designated as a hedging 
instrument at its inception and the type of hedge.  

In  accordance  with  the  requirements  of  AASB  139  Financial  Instruments:  Recognition  and  Measurement,  the 
Group documents at the inception of the hedge transaction the relationship between the hedging instrument and 
the hedged item, as well as the risk being hedged and the risk management objective for undertaking the hedge 
transaction. The Group documents both at hedge inception and on an ongoing basis its assessment of whether 
the hedge transaction is expected to be and continues to be highly effective in offsetting changes in fair values or 
cash flows of the hedged item.  

The current fair values of derivative financial instruments used for hedging purposes are disclosed in note 25.9 
and changes in fair values taken to the hedging reserve are shown in the statements of changes in equity.  

Cash flow hedge 

The portion of the gain or loss on the hedging instrument that is determined to be hedge effective is recognised 
within comprehensive income within the equity reserve. The gain or loss relating to the hedge ineffective portion 
is recognised immediately in profit or loss. 

Amounts accumulated within the equity reserve are reclassified to profit or loss in the periods when the hedged 
item affects profit or loss. When a hedging instrument is de-designated, expires, is sold,  terminated, or when a 
hedge no longer meets the criteria for hedge accounting, any cumulative gain or loss existing in equity relating to 
the  period  where  the  hedge  was  effective  may  remain  in  equity  and  is  then  recognised  when  the  forecast 
transaction occurs.  

When  a  forecast  transaction  is  no  longer  expected  to  occur,  the  cumulative  gain  or  loss  reported  in  equity  is 
immediately reclassified to profit or loss.  

33.20 Trade receivables 

Trade  receivables are  recognised  initially  at  fair  value  and subsequently  adjusted  for  provision  for  impairment. 
Trade receivables are generally due for settlement within 30 days. They are presented as current assets unless 
collection is not expected for more than 12 months after the reporting date.  

Collectability of  trade receivables  is  reviewed  on  an  ongoing  basis.  Debts  which are known  to  be uncollectible 
are written-off by reducing the carrying amount directly. An allowance account (provision for impairment of trade 
receivables) is used when there is objective evidence that the Group will not be able to collect all amounts due 
according to the original terms of the receivables. Significant financial difficulties of the debtor, probability that the 
debtor will enter bankruptcy or financial reorganisation, and default or delinquency in payments are considered 
indicators  that  the  trade  receivable  is  impaired.  The  amount  of  the  impairment  allowance  is  the  difference 
between  the  asset’s  carrying  amount  and  the  present  value  of  estimated  future  cash  flows,  discounted  at  the 
original  effective  interest  rate.  Cash  flows  relating  to  short-term  receivables  are  not  discounted  if  the  effect  of 
discounting is immaterial. 

33.21 Trade and other payables 

These  amounts  represent  liabilities  for  goods  and  services  provided  to  the  Group  prior  to  the  end  of  financial 
year  which  are  unpaid.  The  amounts  are  unsecured  and  are  usually  paid  within  30  days  of  recognition.  Trade 
and  other  payables  are  presented  as  current  liabilities  unless  payment  is  not  due  within  12  months  from  the 
reporting date. They are recognised initially at their fair value and are not discounted if the effect of discounting is 
immaterial. 

33.22 Goods and services tax 

Revenues, expense and assets are recognised net of the amount of associated GST, unless the GST incurred is 
not recoverable from the taxation authority. In this case it is recognised as part of the cost of acquisition of the 
asset or as part of the expense. 

Receivables and payables are stated inclusive of the amount of GST receivable or payable. The net amount of 
GST recoverable from, or payable to, the taxation authority is included with other payables in the consolidated 

68 

 
 
 
 
 
 
 
 
 
 
 
 
33.  Significant accounting policies (continued) 

33.22 Goods and services tax (continued) 

balance sheet as applicable. 

Service Stream Limited 
Notes to the financial statements 

Cash  flows  are  presented  on  a  gross  basis.  The  GST  components  of  cash  flows  arising  from  investing  or 
financing activities which are recoverable from, or payable to the taxation authority, are presented as operating 
cash flows. 

33.23 Cash and cash equivalents 

Cash comprises cash on hand and outstanding deposits less any unpresented cheques. Cash equivalents are 
short-term, highly liquid investments that are readily convertible to known amounts of cash, which are subject to 
an insignificant risk of changes in value and have a maturity of three months or less at the date of acquisition. 

Bank overdrafts are shown within borrowings in current liabilities in the consolidated balance sheet. 

33.24 Contributed equity 

Ordinary  shares  are  classified  as  equity.  Incremental  costs  directly  attributable  to  the  issue  of  new  shares  or 
options are shown in equity as a deduction, net of tax, from the proceeds. Where any Group company purchases 
the  Company’s  equity  instruments,  for  example  as  the  result  of  a  share  buy-back  or  a  share-based  payment 
plan,  the  consideration  paid,  including  any  directly  attributable  incremental  costs  (net  of  income  taxes)  is 
deducted from equity attributable to the owners of Service Stream Limited as treasury shares until the shares are 
cancelled or reissued. 

Where  such  ordinary  shares  are  subsequently  reissued,  any  consideration  received,  net  of  any  directly 
attributable incremental transaction costs and the related income tax effects, is included in equity attributable to 
the owners of Service Stream Limited. 

33.25 Dividends 

Provision is made for the amount of any dividend declared, being appropriately authorised and no longer at the 
discretion of the entity, on or before the end of the reporting period but not distributed at the end of the reporting 
period. 

33.26 Earnings per share 

Basic earnings per share 

Basic earnings per share is calculated by dividing: 

• 

• 

the profit attributable to owners of the Company, excluding any costs of servicing equity other than ordinary 
shares 

by  the  weighted  average  number  of  ordinary  shares  outstanding  during  the  financial  year,  adjusted  for 
bonus elements in ordinary shares issued during the year. 

Diluted earnings per share 

Diluted earnings per share adjusts the figures used in the determination of basic earnings per share to 

take into account: 

• 

• 

the  after  income  tax  effect  of  interest  and  other  financing  costs  associated  with  dilutive  potential  ordinary 
shares, and 

the weighted average number of additional ordinary shares that would have been outstanding assuming the 
conversion of all dilutive potential ordinary shares. 

33.27 Rounding of amounts 

The Company is of a kind referred to in Class Order 98/100, issued by the Australian Securities and Investments 
Commission,  relating  to  the  ‘rounding  off’  of  amounts  in  the  financial  statements.  Amounts  in  the  financial 
statements  have  been  rounded  off  in  accordance  with  that  Class  Order  to  the  nearest  thousand  dollars,  or  in 
certain cases, the nearest dollar. 

69 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Stream Limited 
Notes to the financial statements 

33.  Significant accounting policies (continued) 

33.28 New accounting standards and interpretations (continued) 

Certain new accounting standards and interpretations have been published that are not mandatory for 30 June 
2014 reporting periods.  The Group’s assessment of the impact of these new standards and interpretations is set 
out below. 

•  AASB 9 Financial Instruments (effective from 1 January 2017).  

AASB  9  Financial  Instruments  addresses  the  classification,  measurement  and  de-recognition  of  financial 
assets and financial liabilities. The standard is not applicable until 1 January 2017 but is available for early 
adoption. There will be no impact on the Group's accounting for financial liabilities, as the new requirements 
only affect the accounting for financial liabilities that are designated as at fair value through profit or loss and 
the Group does not have any such liabilities.  The de-recognition rules have been transferred from AASB 
139 Financial Instruments: Recognition and Measurement and have not been changed. The Group has not 
yet decided when to adopt AASB 9. 

AASB  2011-4  Amendments  to  Australian  Accounting  Standards  to  Remove  Individual  Key  Management 
Personnel Disclosure Requirements (effective 1 July 2014). 

In  July  2011  the  AASB  decided  to  remove  the  individual  key  management  personnel  (KMP)  disclosure 
requirements  from  AASB  124  Related  Party  Disclosures,  to  achieve  consistency  with  the  international 
equivalent standard and remove a duplication of the requirements with the Corporations Act 2001.  While 
this will reduce the disclosures that are currently required in the notes to the financial statements, it will not 
affect any of the amounts recognised in the financial statements. The amendments apply from 1 July 2014 
and  cannot  be  adopted  early.  The  Corporations  Act  requirements  in  relation  to  remuneration  reports  will 
remain unchanged for now, but these requirements are currently subject to review and may also be revised 
in the near future.  

•  AASB  2013-3  Amendments  to  AASB  136  Recoverable  Amount  Disclosures  for  Non-Financial  Assets 

(effective 1 January 2014). 

The  AASB  has  made  small  changes  to  some  of  the  disclosures  that  are  required  under  AASB  136 
Impairment of Assets. These may result in additional disclosures if the Group recognises an impairment loss 
or the reversal of an impairment loss during the period. They will not affect any of the amounts recognised in 
the financial statements. The Group intends to apply the amendment from 1 July 2014. 

34.  Critical accounting judgements and key sources of estimation uncertainty 

In the application of the Group’s accounting policies, which are described in note 33, the Directors are required to 
make judgements, estimates and assumptions about carrying values of assets and liabilities that are not readily 
apparent from other sources. The estimates and associated assumptions are based on historical experience and 
other factors that are considered to be relevant. Actual results may differ from these estimates. 

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates 
are  recognised  in  the  period  in  which  the  estimate  is  revised  if  the  revision  affects  only  that  period,  or  in  the 
period of the revision and future periods if the revision affects both current and future periods. 

  34.1 Critical judgements in applying accounting policies 

  The following is the critical judgement that, apart from those involving estimations (see 34.2 below), the Directors 
have made in the process of applying the Group’s accounting policies and that have the most significant effect 
on the amounts recognised in the financial statements. 

Revenue recognition 

Under AASB 111 Construction Contracts, where a construction contract can be estimated reliably, revenue and 
costs  are  recognised  by  reference  to  the  stage  of  completion  of  the  contract  activity  at  balance  sheet  date.  
Judgements made in the application of AASB 111 include: 

• 

• 

• 

• 

determination of stage of completion; 

estimation of total contract revenue and contract costs;  

assessment of the probability of customer approval of variations and acceptance of claims; and 

estimation of project completion date. 

70 

 
 
 
 
 
 
 
34. Critical  accounting  judgements  and  key  sources  of  estimation  uncertainty

(continued)

34.1 Critical judgements in applying accounting policies (continued)

It  is  reasonably  possible  on  the  basis  of  existing  knowledge  that  outcomes  within  the  next  financial  year  are
different from the estimates and assumptions listed above.

Service Stream Limited 
Notes to the financial statements 

34.2 Key sources of estimation uncertainty 

The following are the key assumptions concerning the future, and other key sources of estimation uncertainty at 
the  end  of  the  reporting  period,  that  have  a  significant  risk  of  causing  a  material  adjustment  to  the  carrying 
amounts of assets and liabilities within the next financial year. 

Impairment of goodwill 

Determining whether goodwill is impaired requires an estimation of the value-in-use of the cash-generating units 
to which goodwill has been allocated. The value-in-use calculation requires the Directors to estimate the future 
cash  flows  expected  to  arise  from  the  cash-generating  unit  and  a  suitable  discount  rate  in  order  to  calculate 
present value. 

Income tax expense 

Judgement is required in determining the Group provision for income taxes. The Group estimates its tax liabilities 
based  on  its  current  understanding  of  the  income  tax  law.  Where  the  final  tax  outcome  of  these  matters  is 
different  from  the  amounts  that  were  initially  recorded,  such  differences  will  impact  the  current  and  deferred 
income tax assets and liabilities in the future period in which such determination is made. R&D tax concessions 
available  to  the  business  are  estimated  in  the  accounts  because  a  full  assessment  of  the  position  cannot  be 
made by the year-end.   

Please refer to note 6 for further details on the Group’s income tax balances. 

71 

Service Stream Limited 

ASX Additional Information 

ASX Additional Information 
for the financial year ended 30 June 2014 

Additional information required by the Australian Stock Exchange Limited Listing Rules and not disclosed elsewhere 
in this report. 

A.  Distribution of Shareholders Number as at 29 August 2014 

Category (size of holding) 

1-1,000 

1,001-5,000 

5,001-10,000 

10,001-100,000 

100,001+ 

Holders 

557 

958 

553 

1,497 

334 

3,899 

B.  There are 3,899 holders of fully paid ordinary shares. 

The Company has no other class of shares issued. 

C.  The number of shareholdings held in less than marketable parcels is 1,013. 

D.  The names of the substantial shareholders listed in the holding company’s 

register, and their shareholdings (including shareholdings of their 
associates), as at 29 August 2014 are: 

Shareholder 

Thorney International Pty Ltd (1) 

Thorney Opportunities Ltd (1) 

Forager Funds Management Pty Ltd 

Gandel Springwest Pty Ltd 

Rubi Holdings Pty Ltd 

Ordinary 

77,516,531 

32,231,408 

30,148,719 

21,356,226 

19,453,173 

% 

20.06 

8.34 

7.80 

5.53 

5.03 

(1) 

The Company treated Thorney International Pty Ltd and Thorney Opportunities Ltd as associated entities as defined in the Corporations Act, for the purposes of 

the recent capital raising. 

E.  Voting Rights 

The voting rights attached to each class of equity security are as follows: 

Ordinary shares 

Each ordinary share is entitled to one vote when a poll is called, otherwise each member present at a meeting or 
by proxy has one vote on a show of hands. 

Options 

These securities have no voting rights. 

F.  Net Tangible Assets 

The net tangible assets per security is $0.1527 (2013: $0.1206). 

72

G.  20 Largest Shareholders as at 29 August 2014 - Ordinary Shares 

Service Stream Limited 

ASX Additional Information 

Name of 20 largest shareholders in each class of share 

HSBC Custody Nominees (Australia) Limited 

UBS Nominees Pty Ltd 

Gandel Springwest Pty Ltd 

National Nominees Limited 

Rubi Holdings Pty Ltd 

JBL-G Pty Ltd 

UBS Wealth Management Australia Nominees Pty Ltd 

Bond Street Custodians Limited 

Citicorp Nominees Pty Ltd 

Rudie Pty Ltd 

Mr Darren Ronald Patterson 

Dr Roger Graham Brooke & Mrs Sally Ann Brooke 

Brispot Nominees Pty Ltd 

J P Morgan Nominees Australia Limited 

Berkeley Services Pty Ltd 

Dr Hedley Sandler & Mrs Beverley Sandler 

Global Property Services Pty Limited 

Mrs Maree Helen Theiler 

Miclod Holdings Pty Ltd 

Picton Cove Pty Ltd 

Ordinary shares 
Fully paid number 
of shares held 

82,166,666 

34,443,271 

21,356,226 

21,029,938 

19,453,173 

10,390,679 

10,052,118 

9,792,224 

9,208,841 

4,194,499 

4,000,000 

3,968,766 

3,406,999 

2,500,001 

2,148,761 

1,918,077 

1,603,206 

1,557,353 

1,241,630 

1,187,373 

% Held 

21.27 

8.91 

5.53 

5.44 

5.03 

2.69 

2.60 

2.53 

2.38 

1.09 

1.04 

1.03 

0.88 

0.65 

0.56 

0.50 

0.41 

0.40 

0.32 

0.31 

245,619,801 

63.57 

73

Corporate Directory 

Directors 

Peter Dempsey 
Leigh Mackender 
Brett Gallagher 
Deborah Page AM 
Stephe Wilks 

Company Secretary 

Vicki Letcher 
Jessica Lyons 

Registered Office 

Level 4 
357 Collins Street 
Melbourne Victoria 3000 
Tel: +61 3 9677 8888 
Fax: +61 3 9677 8877 
www.servicestream.com.au 

Bankers 

Australia & New Zealand Banking Group 
HSBC Bank Australia Limited  

Share Registry 

Computershare Investor Services Pty Limited 
Yarra Falls 
452 Johnston Street 
Abbotsford Victoria 3067 
Tel: 1300 850 505 (within Australia) 
+61 3 9415 4000 (outside Australia) 
Fax: +61 3 9473 2500 

Auditors 

PricewaterhouseCoopers 

Service Stream Limited 

Corporate Directory 

74

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www.servicestream.com.au

www.servicestream.com.au
www.servicestream.com.au

www.servicestream.com.au

www.servicestream.com.au

w w w. s e r v i c e s t r e a m . c o m . a u

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