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Vitamin Shoppe

vsi · NYSE Communication Services
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Ticker vsi
Exchange NYSE
Sector Communication Services
Industry Specialty Retail
Employees 5001-10,000
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FY2011 Annual Report · Vitamin Shoppe
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CORPORATE PROFILE

Starting with our first store in New York City in 1977 and continuing through our most recent store opening, 
The Vitamin Shoppe cares about our customers and their health and wellness goals. By engaging in one-to-
one dialog about what our customers need and focusing on giving knowledge through our associate health 
enthusiasts, The Vitamin Shoppe continues to be a trusted resource for our customers.

528 Stores 
in 40 States,
District of Columbia 
and Puerto Rico

WA

8

OR

5

ID

1

NV

3

CA

61

NE

1

KS

2

CO

8

AZ
8

NM
3

MN

5

WI

6

MI

11

IA

3

MO

5

IL

26

IN

9

OH

19

KY

4

TN

8

AL

4

GA

14

HI
6

TX
42

LA
3

ME

1

VT

1

NY

62

NH

3

CT

9

MA

13

NJ

27

RI

1

DE

3

PA

17

VA

21

SC

8

MD

16

DC

1

NC

16

FL

62

PR

2

KEY HIGHLIGHTS

GROSS PROFIT ($M)

STORE COUNT

NET INCOME ($1M)

SALES ($1M)

$293

528

$44.9

$856.6

5

.

9
4
2
$

9
.
6
1
2
$

9
.
5
9
1
$

4
8
4

8
3
4

1
0
4

5

.

1

5

7

$

5

.

4

7

6

$

5

.

1

0

6

$

2

.

9

2

$

7
.
2
1
$

2
.
8
$

2008

2009

2010

2011

2008

2009

2010

2011

2008

2009

2010

2011

2008

2009

2010

2011

NOTES:• Fiscal 2011 was a 53-week year compared to 52-weeks for the prior fiscal years.• Net income for 2008 and 2009 is calculated before the payment of preferred dividends.WA

8

OR

5

ID

1

NV

3

CA

61

NE

1

KS

2

CO

8

AZ

8

NM
3

MN

5

WI

6

MI

11

IA

3

MO

5

IL

26

IN

9

OH

19

KY

4

TN

8

AL
4

GA
14

HI

6

TX
42

LA
3

ME

1

VT

1

NY

62

NH

3

CT

9

MA

13

NJ

27

RI

1

DE

3

PA

17

VA

21

SC

8

MD

16

DC

1

NC

16

FL
62

KEY HIGHLIGHTS CONTINUED

PR
2

GROSS PROFIT ($M)

STORE COUNT

NET INCOME ($1M)

SALES ($1M)

$293

528

$44.9

$856.6

5

.

9

4

2

$

9

.

6

1

2

$

9

.

5

9

1

$

4
8
4

8

3

4

1

0

4

5

.

1
5
7
$

5

.

4
7
6
$

5
.
1
0
6
$

2
.
9
2
$

7
.
2
1
$

2
.
8
$

2008

2009

2010

2011

2008

2009

2010

2011

2008

2009

2010

2011

2008

2009

2010

2011

NOTES:• Fiscal 2011 was a 53-week year compared to 52-weeks for the prior fiscal years.• Net income for 2008 and 2009 is calculated before the payment of preferred dividends.TO OUR SHAREHOLDERS

Fiscal 2011 was my first year as Chief Executive Officer and 
another exciting year of growth at The Vitamin Shoppe. At 
the beginning of last year we set out several ambitious goals: 
First) to grow our comparable store sales by a mid single digit 
percentage in a tough retail environment. Second) to improve 
our operating margins. Third) reduce our debt, and Fourth) 
to increase earnings per share by at least 25%. I am proud to 
say that we were successful on all fronts while investing and 
positioning the company for further growth.

Overview
Overall we are very pleased with our full year results. Our comparable store 
sales increased by 7.4% on a 52 week basis and our total revenue was up 14% 
to $857 million. Both our gross margins and operating margins expanded by 
approximately 100 basis points year over year and our reported EPS for the 
full year was $1.52 compared with $1.03 in fiscal 2010. We made strategic 
investments in our stores and e-commerce which allowed us to accelerate our 
growth while simultaneously repaying all our bank debt. We continue to take 
pride in our ability to execute as a team and deliver consistent results; and we 
are excited about the opportunities for us to bring products to our customers in 
additional markets, supporting their health and wellness needs.

TO OUR SHAREHOLDERS CONTINUED

Four Key Areas of Growth:
We plan to extend our growth by continuing to expand our US store base with 
52 new locations in 2012. Of the 52 stores, we plan to open two in smaller 
markets. Our small market test will be a store that is about 20% smaller than 
our current model with approximately the same assortment and the same 
knowledgeable service levels. With lower rent and less capital we believe we 
can bring the same Vitamin Shoppe experience to customers in markets that 
could not effectively be reached with our current prototype, while at the same 
time achieving the same financial returns. If successful, this will extend our 
growth opportunity beyond the current estimate of 900 stores in the US market.

Our online business is an extension of our brand and is an important growth 
vehicle. In 2011 we increased our investment in people and systems to improve 
our customers’ shopping experience and accelerate our sales growth. In 2012 
we will continue to invest in technology, people and supply chain to further 
improve our customers’ experience. Our goal is to drive profitable online sales 
growth and use our internet platform to support the total customer experience 
at Vitamin Shoppe.

In 2011 we launched our first sub brand True Athlete®. This product line was 
designed for the fitness enthusiast with a passion for natural products: True 
Athlete is formulated with no artificial colors, flavors or sweeteners and is 
NSF® Certified for Sport, minimizing the risk of unwanted contaminants. We 
also added probiotics to the formula to help with digestion of the protein. 

TO OUR SHAREHOLDERS CONTINUED

The product was launched with a multi pronged marketing plan which included 
a micro website and a direct mail campaign. Product samples were sent to 
targeted customers and we worked with local organizations to introduce the 
product to different sports teams. Sales were double our initial expectations. 
We plan to build on the success of True Athlete by extending the product line 
and developing additional sub brands where we see an opportunity to deliver 
an unmet need to our customers.

Finally, we plan to enter the Canadian supplement market in 2013 with two 
stores. We will spend most of 2012 laying the foundation for our international 
expansion. We are focused on addressing the different regulations around 
supplements in Canada along with determining the best approach to distribute 
products in the country. This is a significant undertaking for the organization, 
so we will go slowly. 

We are excited about the strength of our core business, the growth  
that lies ahead, and our strong financial position. We are confident that  
we are working on the right things to continue our trend of executing well  
and delivering consistent results. Our investments in new stores, the  
internet, product development and Canada should enable us to continue to 
exceed our customers’ expectations. In doing so, we will continue to build 
shareholder value.

TO OUR SHAREHOLDERS CONTINUED

2012 Opportunities and Challenges:
With 2011 behind us, we are focused on 2012 and on achieving the results 
we’ve laid out as our goals:

  Open approximately 52 new stores;

  Achieve comparable store sales growth for the full year in the  
mid single digits;

  Continue improving operating income margin as a percentage of sales; and

  Spend approximately $32 million in capital expenditures. 

As I think about the business going forward, it is not without its challenges. 
Opening 52 stores is a large undertaking and finding qualified Health 
Enthusiasts to run those stores requires great discipline from our Human 
Resources and Store Operations teams. We continue to work hard to promote 
new store managers from within the organization. In addition, our capital 
requirements are growing as we grow. In 2012 our supply chain team will 
be focused to a great extent on opening our second distribution center in the 
Southeast. This distribution center will support our continued store growth and 
will be the biggest project our supply chain team has taken on over the last few 
years. Finally, we continue to manage through cost increases in fuel and raw 
ingredients from suppliers.

TO OUR SHAREHOLDERS CONTINUED

We enter 2012 well positioned. We are confident in our ability to execute 
against our plans and are excited about the many opportunities that lie ahead.

Success in all areas – our stores, e-commerce and distribution – depends 
on outstanding people. Our Health Enthusiasts represent one of the keys to 
our success and I want to acknowledge the role of all the Vitamin Shoppe 
team members who work hard every day to build our business. Our Health 
Enthusiasts are passionate about our customers and are dedicated to 
supporting them with the product knowledge to meet their health and  
wellness needs. 

We look forward to delivering another year of strong growth in 2012 and 
remain confident in our ability to achieve consistent and sustainable growth  
in the years ahead.

Sincerely, 

Tony Truesdale 
CEO and Chief Health Enthusiast

CORPORATE INFORMATION

Board of Directors

Management Team

RICHARD L. MARKEE
Executive Chairman, 
Chairman of the Board

B. MICHAEL BECKER
Audit Committee, 
Compensation Committee

CATHERINE BUGGELN
Audit Committee,  
Compensation Committee

JOHN H. EDMONDSON
Audit Committee,  
Nomination & Governance Committee

DAVID H. EDWAB
Audit Committee,  
Compensation Committee,  
Lead Director

DOUGLAS R. KORN
Director

RICHARD L. PERKAL 
Director

BETH M. PRITCHARD 
Compensation Committee, 
Nomination & Governance Committee

KATHERINE SAVITT-LENNON 
Nomination & Governance Committee  

ANTHONY N. TRUESDALE
Chief Executive Officer

RICHARD L. MARKEE
Executive Chairman, 
Chairman of the Board

ANTHONY N. TRUESDALE
Chief Executive Officer

MICHAEL G. ARCHBOLD
President and Chief Operating Officer

BRENDA M. GALGANO
Executive Vice President,  
Chief Financial Officer

JAMES M. SANDER, ESQ.
Vice President, General Counsel  
and Corporate Secretary

LOUIS H. WEISS
Senior Vice President  
Chief Marketing Officer

DOUG HENSON
Senior Vice President, Retail 

DOUG JONES
Senior Vice President, Merchandising

RICHARD TANNENBAUM
Senior Vice President,  
Supply Chain Management

BRIAN BOOTAY
Vice President, Real Estate

GARY JOHNSON
Vice President, Loss Prevention

JOHN KIRK 
Vice President,  
Chief Information Officer

DANIEL LAMADRID
Vice President, Controller

NELSON MILLS
Vice President, Merchandising

DAVID MORRISON
Vice President, Scientific  
and Regulatory Affairs

SUSAN RIPKE
Vice President, Creative Services

JASON SCHEFFER
Vice President, Logistics

MICHAEL SIMON
Vice President, Human Resources

JOSEPH WEISS
Vice President, Corporate Brands

CORPORATE INFORMATION CONTINUED

Annual Meeting
Thursday, June 7, 2012 at 10:00 am 
La Quinta Inns & Suites 
350 Lighting Way 
Secaucus, NJ  07094 
201-863-8700 

Registrar and  
Transfer Agent  
Computershare 
P.O. Box 358015 
Pittsburgh, PA 15252-8015

Independent Registered 
Public Accounting Firm
Deloitte & Touche LLP 
Two World Financial Center 
New York, NY 10281-1414 

Primary Investor  
Relations Contact   
Susan McLaughlin 
Phone: 201-624-3611 
email: ir@vitaminshoppe.com

NYSE: VSI

VITAMIN ANGELS

Vitamin Angels is a non-profit organization dedicated to reducing child mortality worldwide 
by advancing availability, access and use of essential micronutrients, especially Vitamin 
A, to newborns, infants and children under five. In 2011, Vitamin Angels connected over 
24,000,000 children in 43 countries, including the US, with the vital nutrients they need 
as a foundation for good health. The Vitamin Shoppe has raised more than $1.5 million in 
donations for this cause since 2007 and supports Vitamin Angels through additional in-kind 
donations. The Vitamin Shoppe has also participated in field visits with Vitamin Angels. 
Read one of the stories of children being reached through our partnership with Vitamin 
Angels on their website: www.vitaminangels.org.  

NATIONAL MULTIPLE SCLEROSIS SOCIETY

The Vitamin Shoppe is a corporate partner of the National Multiple Sclerosis Society and 
shares in the vision of moving us all closer to a world free of MS. The Vitamin Shoppe and 
its employees embrace this vision through event sponsorship, product donations, and the 
support of more than 15 cycling and walk teams across the United States. “Team Vitamin 
Shoppe” is proud to be a part of Bike MS and has close to 200 participants in a dozen 
states. These teams raise money and participate in local Bike MS and Walk MS events to 
help increase awareness and raise donations for this worthy cause. 

The Vitamin Shoppe is the presenting sponsor of the “Bike MS: Coast the Coast” ride in 
New Jersey, and is also a sponsor of Bike MS: New York City. All customers are invited to 
join the members of “Team Vitamin Shoppe” by making a donation, volunteering at an event, 
or participating in a ride or walk with their local store team. More information can be found 
at http://main.nationalmssociety.org/goto/VitaminShoppeNJ or on the National MS Society 
website: www.nationalmssociety.org.