2024
Annual Report
About Voya Financial and Chart
2024 Annual Report
ABOUT VOYA FINANCIAL
Voya Financial, Inc. (NYSE: VOYA) is a leading health, wealth and investment company with approximately 10,000
employees who are focused on achieving Voya’s aspiraƟonal vision: "Clearing your path to financial confidence and a
more fulfilling life." Through products, soluƟons and technologies, Voya helps its approximately 15.7 million individual,
workplace and insƟtuƟonal clients become well planned, well invested and well protected. Benefiƞocus, a Voya company
and a leading benefits administraƟon provider, extends the reach of Voya’s workplace benefits and savings offerings by
engaging directly with approximately 11.9 million employees in the U.S. CerƟfied as a “Great Place to Work” by the Great
Place to Work® InsƟtute, Voya is purpose-driven and commiƩed to conducƟng business in a way that is economically,
ethically, socially and environmentally responsible. Voya has earned recogniƟon as one of the World’s Most Ethical
Companies® by Ethisphere; a member of the Bloomberg Gender-Equality Index; and a “Best Place to Work for Disability
Inclusion” on the Disability Equality Index. For more informaƟon, visit voya.com. Follow Voya Financial on Facebook,
LinkedIn and Instagram.
Dear Fellow Shareholders:
Retirement plans are at the heart of Voya’s business. When we became a public company in 2013, and for
several years thereafter, the tagline “America’s Retirement Company” helped define Voya in the minds of our
customers and investors. While we have since moved on to new marketing campaigns, retirement remains our
largest business and we are proud to be entrusted with the retirement savings of over eight million American
workers.
The retirement industry has been an essential part of Americans’ financial security for decades. Defined
contribution plans have played a significant role for more than forty years. 401(k) plans first appeared in
significant numbers in the early 1980s, taking advantage of a provision of the tax code first included in the
Revenue Act of 1978. That same legislation also established 457 plans for governmental employees (the 403(b)
plans used by tax-exempt organizations date back further, to the early 1960s). Today, defined contribution
retirement plans have amassed over $12 trillion in assets under administration, and have become the primary
retirement savings vehicle for the majority of U.S. employees.
When defined contribution retirement plans emerged into the mainstream in the 1980s, the baby boomer
generation represented the younger part of the workforce. In 1985, the oldest boomers turned 40, while the
youngest (born in 1964, under the most common definition) were just entering their employment years. Over
the ensuing four decades, defined contribution plans enabled many boomers to build the wealth needed to
assure a dignified retirement. A saver who began making contributions in 1985 would have seen their plans
weather a stock market crash in 1987, the inflation and eventual bursting of the tech bubble in the 1990s, the
global financial crisis of 2008-09, and the market gyrations brought on by the COVID pandemic in 2020. In
recent days, we have seen significant market volatility brought on by changing U.S. trade policy. Yet despite
these periodic downturns, a consistent and steady approach to investing has proven to be a winning strategy. A
boomer who saved just $5000 per year over a forty-year career between 1985 and 2024, and invested it
prudently in a diversified portfolio, could today retire with approximately $2 million of savings.
More than four million Americans will turn 65 this year, making 2025 the apex of what is often called the "Peak
65" window. From 2024 to 2027, more than 11,000 Americans will reach retirement age daily, a demographic
shift that is profoundly impacting labor markets, healthcare, and financial services. We know all too well that,
for many boomers, financial security in retirement remains an unfulfilled aspiration. But the availability of
workplace retirement savings throughout their career has helped bring the goal of a secure retirement closer for
many baby boomers.
The challenges faced by younger generations
For the generations that have followed the baby boomers, the story can be more complicated. For both
Millennials and Generation X, the path to financial security has often been beset with challenges.
Consider a millennial, born in 1985 (we will call her Jessica, the most popular name for a baby girl in that year).
Jessica’s baby boomer parents, born in 1957 (the peak year for boomer births), had just started their careers
when Jessica was born. The parents entered the workforce as asset prices – especially real estate and stocks –
began a historic run that has lasted from the 1980s well into the 2020s. For those parents, who were able to get
in on the ground floor of this trend, asset values have provided a consistent tailwind to their financial condition
throughout their working lives.
Jessica, on the other hand, entered the job market in 2008, just as the global financial crisis was leading to mass
layoffs and stagnant wages, and banks were tightening access to mortgages. Without the ability to acquire real
estate or invest in the stock market early in her career, many of Jessica’s cohort missed out on the significant
rise in the value of both types of assets in the decade after the crisis. The cost of Jessica’s college education,
dramatically more expensive than what her parents paid in the late 1970s, burdened Jessica with student debt
that could easily take ten years or more to pay off.
Reflecting on this history in 2025, it is clear that Jessica and others of her generation continue to experience the
negative financial impact of these early-career headwinds. Now entering their 40s, this generation’s slow start
up the wealth ladder continues to weigh on their savings and financial net worth.
Beyond these economic headwinds, Jessica and her peers also encounter a unique set of caregiving
responsibilities that their parents largely didn’t experience at the same life stage. Over 50% of adults belonging
to the “sandwich generation” are in their 40s, simultaneously caring for aging parents and their own children.
The burden of increasing healthcare costs and the rise in neurodiversity diagnoses are creating additional
financial strain. Caregiving responsibilities often result in reduced work hours and increased out-of-pocket
expenses — funds that might otherwise contribute to retirement security.
Reasons for optimism
These intersecting challenges create a perfect storm for today’s workers. Jessica and her millennial peers
entered adulthood with higher education costs, missed early wealth-building opportunities, and now face
unprecedented caregiving demands that affect both their current finances and long-term financial security.
Despite this adversity, however, there is still good reason to believe that these younger generations of American
workers will, by the time they retire, have had the opportunity to build the same level of retirement security as
their boomer parents and grandparents.
What reasons do I have to be optimistic? The first factor to consider is the immense generational wealth
transfer unfolding over the next two decades. The numbers are enormous: an estimated $84 trillion in assets
will change hands by 2045.
The reality of this transfer, of course, is more complicated than the headline. A disproportionate amount of that
wealth is concentrated in the hands of a relatively small fraction of the overall population. Nevertheless, the
sheer scale of the assets in motion ensures that many in younger generations will benefit financially. For the
retirement industry, this phenomenon provides an opportunity to up our game and become increasingly
relevant to our younger customers, with solutions that meet their unique financial needs and changing lifestyles.
The second factor is the increasing availability of financial advice, helped in significant part by the emergence of
new technology. Today, outside of the high-net worth segment, most retirement savers lack access to sufficient
financial advice. But as robo-advisors and similar digital tools gain increasing sophistication, driven in large part
by innovations in AI, we will undoubtedly see a dramatic increase in the use of financial advice even by less
affluent savers. Technology also helps human financial advisors be more efficient and productive with their
time, increasing their capacity to take on more accounts.
At Voya, we believe in the power of both human and robo-advice, and seek to provide all of our customers with
the advice and guidance they need to make smart choices about their finances, regardless of income. Financial
advice helps savers of all levels make the right decisions about their money. Voya has been a market leader in
ensuring that advice is comprehensive, accounting not only for financial savings but also the employee benefit
choices that can have a significant effect on the medical and other expenses that often adversely affect wealth.
For more specialized challenges, our Voya Cares® program provides specialized planning resources for families
balancing caregiving responsibilities with retirement goals, while our emergency savings solutions help maintain
consistent retirement contributions during financial setbacks. These innovations recognize that retirement
security depends on successfully navigating life’s immediate financial challenges. As financial advice becomes
more widespread, savers will make better financial choices, benefit from better financial outcomes, and be
better prepared for retirement.
The third and final factor I will mention is the increasing amount of innovation we are seeing in defined
contribution plans, which can make it easier for workers to maximize the value of their savings over the course
of their careers and well into retirement. Some of these changes are regulatory, such as those encouraging
auto-enrollment and auto-escalation provisions in plans, while others are market-driven.
Among the more promising developments for retirement savings is the prospect for greater inclusion of private
asset classes within defined contribution plans. Today, the vast majority of defined contribution savings are
invested in public assets – listed stock and publicly traded fixed income. These assets have several advantages,
with liquidity and a readily ascertainable market price being among the most important. But they do not
capture the full capacity of the economy to generate investment returns.
For many years, the pension fund managers who administer defined benefit plans have invested a significant
portion of their plans into private assets – real estate, infrastructure, and private lending, for example. While
less liquid than tradable securities, these assets generate returns that often exceed those of public investments,
and which are not highly correlated to traditional equity and debt investments. These investments might seem
like a good fit for all types of retirement plans, given that retirement savings should be among the longest-term
investments that investors hold. Yet they have not generally been available in defined contribution plans.
This circumstance is gradually changing, with the market beginning to develop new financial products that help
ordinary investors gain access to private assets within their defined contribution retirement plans. We are likely
to see significant expansion of this market opportunity in the next several years. I mentioned earlier in this
letter that over $12 trillion of retirement savings are invested in defined contribution plans. With even a small
allocation to these private investment options in-plan, the potential for a dramatic asset rotation should be
clear. For a company like Voya, which provides both defined contribution plans and asset management
solutions that include private asset strategies, the opportunity is significant. So too is the responsibility to
provide the right plan administration solutions alongside these new investment classes so that our plan sponsor
and participant customers can realize the full benefit these possibilities entail.
Thus far, plan sponsors and their advisors have engaged with these new investment options with an appropriate
level of caution. Illiquid assets have specific risks that must be appropriately accounted for, and fee levels for
these investments can be significantly higher than for other options. It is incumbent on private asset managers
to demonstrate that the investments they provide, net of fees, enhance the value of a long-term portfolio. But
as market norms around these assets become established, expanded in-plan investment options represent a
potential path to narrowing the wealth gap for those younger generations that could not fully participate in the
asset value increases of the past four decades.
As the baby boomers pass the wealth mantle to their children and grandchildren, the time could not be better
for the entire retirement industry to consider what innovations will drive the next cycle of growth and wealth
creation for American workers. For more than forty years, defined contribution plans have been the bedrock of
workplace savings and retirement for Jessica’s parents. Our responsibility over the next forty years is to ensure
that we provide the solutions to deliver that same promise for Jessica and her children.
Looking Forward
Voya’s Purpose remains unchanged: Together we fight for everyone’s opportunity for a better financial future. As
retirement landscapes transform, we're committed to being more than observers, but instead architects of a
more inclusive and innovative retirement ecosystem. This means creating solutions that don’t just manage
money, but truly support individual financial journeys, especially for those facing the most significant economic
headwinds.
This commitment extends beyond our investment strategies. Our culture of purpose, integrity, and a customer-
first approach continues to distinguish Voya in the marketplace. We remain focused on careful stewardship of
shareholder capital, disciplined expense management, and a relentless pursuit of profitable growth.
To our shareholders, thank you for your continued trust and support. As we continue to navigate the changing
retirement landscape, we remain committed to creating sustainable, long-term value, not just for our
shareholders, but for the millions of Americans who are counting on us to help them build a more secure
financial future.
Very truly yours,
Heather Lavallee
Chief Executive Officer
Voya Financial, Inc.
/(#.-..--/,#.#-(2"(!)''#--#)(
1-"#(!.)(
VVVVVVVVVVVVVVVVVVVVVV
),'%
'5F?)B9
((/&,*),.*/,-/(..)-.#)(),8) ."-/,#.#-2"(!.)
"FIK?<=@J:8CP<8I@JKI8EK8JJG<:@=@<;@E@KJ:?8IK8E@Q8K@FE
%./!DGCFP@JKI8EKYJK8I<8:F;<
-97IF=H=9GF9;=GH9F98DIFGI5BHHC-97H=CB6C:H<97H
.=H@9C:957<7@5GG
.F58=B;-MA6C@G
(5A9C:957<9L7<5B;9CBK<=7<F9;=GH9F98
FDDFE/KF:B
,8I28CL<
2+5
0?<*<
8K?
2+5,I
0?<*<
@EK@JKI8EK@J8N@JKI8EK@JEFKI@JKI8EK?8J=@C<;8ILE;@JK=@IDK?8KGI@JKI8EK?8J=@C<;8CCI<:KF=;LI@E>K?<GI<:<;@E>
DFEK?JFI=FIJL:?J?FIK@JKI8EKN8JII@JKI8EK?8JJL9D@KK<;LC8K@FE/0
R
F=K?@J:?8GKK?<GI<:<;@E>DFEK?JFI=FIJL:?J?FIK@JKI8EKN8JI@JKI8EK@J8C8I><8:::FDG8EPFI8E@E>>IFNK?
:FDG8EP
/<<K?<;<=@E@K@FEJF=C8I><8:::FDG8EP8E;@E>>IFNK?:FDG8EP@E.LC<9F=K?<!O:?8E><
:K
(8I><8:::FDG8EP
!D@E>>IFNK?:FDG8EP
%=8E@E>>IFNK?:FDG8EP@E;@:8K<9P:?<:BD8IB@=K?<I<>@JKI8EK?8JN@K?8EPEJK8E;8I;JGIFM@;<;GLIJL8EKKF/<:K@FE8F=K?<!O:?8E><:K
%=J<:LI@K@@JK@JKI8EK@E:CL;<;@EK?<=@C@E>I<=C<:KK?<
:FII<:K@FEF=8E@JKI8EKYJK?<I@JKI8EK@J8J?<:K
5>I<>8K<D8IB@JKI8EK?@JKI8EKN8J8GGIFO@D8K@JKI8EKJ:FDDFEJKF:BFLKJK8E;@E>
C7IA9BHG=B7CFDCF5H986MF9:9F9B79,FIK@FEJF=2FP8"@E8E:@8C%E:
J,IFOP/K8KF=/?8I8C,IF:<<;@E>J
%K@JKI8EKJFDDFE!HL@KP.I<8E;"@E8E:@8C @J:CFJLI<
%K"<E8KLI LJ@E JK8K F= K?< ,I@M8K<
/<:LI@K@8K@FE.<=FID:KF=
"FIN8I;CFFB@E>JK8KKF=LKLI<;8?@JKFI@:8C=8:K
"FIN8I;CFFB@E>
JK8K@E:FEE<:K@FEN@K?8;@J:LJJ@FEF==LKLI<FGFI=@E8E:@8CG JK8K FK?J @ >CF98C
D8IB><JL:?I@JBJ8E;@EK=@E8E:@8CJKIK?FI:I<;@KI8K@E>J;FNE>I8;?
;@M@;GIF>I8DJ@@@JKI8K<>@:8E;9LJ@EFLI89@C@KPKFD8@EK8@ED8IB<FLIK?@I;G8IKPIK?<89@C@KPKF8:?@
:P9LC8KFIP8E;C<>8CI@JBJ@E:CL;@E>C@D@KJFE
FLI 89@C@KP KF LJ< ;<=LC8K@FE FI 8::FLEK@E> JK8E;8I;J 8E; FLI 89@C@KP KF :FDGCP N@K?
I<>LC8K@FEJ8E;M@@FK?< FDD@JJ@FE /! @E:CL;< 8;;@K@FE8C =8:KFIJ K?8K :FLC; 8==<:K FLI 9LJ@E@E>8E;:FDG<=IFDK@D<KFK@D<8E;@K@J
EFKGFJJ@9C<=FID8E8>8E@Q8K@FE
=FI $<8CK? /FCLK@FEJ D8IBJK8I =LE; ;8K8 8E; <2E@Q<;GL9C@:8K@FEJ8E;N<9J@K@E=FID8K@FE@J>JI<=C<:KK?<I8EB@E>JFECPF=K?FJ<:FDG8E@CPFLI
D8IB 8DFE> 8CC :FDG @E K?@I;G8IKP JLIMJN@K?FLIFNEBEFNC<;><JL:?8JN?F=G8IK@:LC8I:FDG8E@IFLGJ F== 0>:1?34>/4>.@>>4:9?30?0=8>*:D,?30:8;,9DB0:@=,9/@>=010=?:*:D,49,9.4,79.
,9/
4?>>@->4/4,=40>
3<8I<8C<8;@E>GIFM@;JJFCLK@FEJ8E;K<:?EFCF>@9?FLII@EK@<8E;>IFN@E>9LJ@E@E>I@K?<E<<;JF=8GGIFO@D8KL?FLKK?<1
/
8E;@EFLI>CF98CJ?K=FI?89IF8;>IFLGF==@E8E:@8C@EK?FLKK?<1
/
8E;8CJFF==J GIF;L:KJ KF D?FLII<
@EMGIFM@;?N?@:?N<8><;@I<:KCPN@K?8GGIFO@D8KEFJK@:;@K8C:8G89@C@K@:LJKFD =@E8E:@8C NL@;8E:<=FIJD8BI8K<;IJN@K?>IFLG98DFI<@EK<>I8K<;9J
2FP8YJ8N8I;N@EE@E>I8E;GIFDFK<8?<8CK?@:LCKLI<F=:C@D8E8>K?@EGI@M8K<=@O<;@E:FD<8E;J<:FE;8IPGI@M8K<
;@JKI@9LK@FE:8G89@C@K@L@J?LJ@E9FK?K?<@EJK@KLK@FE8C8E;@EKK?@E@EK?CP:FDG@?FLICF98C;@JKI@9LK@FEE8E@:>IFNK?GIL; =FI FLI :LJKFD?K >IFNK?
FI@?=I<<:8J?=CFN:FDG8EP9L@CK=FII?M8I@FLJ<:FEFD@::P:CE@=@:8EK;@MI8G?@:D8IB=<<98J<;JGI<8;98J<;8E;LE;
)IF-9;A9BHG
3<IDDGIFM@;P=FIGC8E
8;D@E@JKI8K@FEJ8GGIFO@D8KD
%.8::FLEKJ=@E8E:@8CGC8EE@E>8E;
8;M@:<KF@E;@M@;L8CJK?IFL>?K?<
NFIBGC8:<8E;KFIGIFM@;IFLG9
8GGIFO@D8K8
:FDGIN@K??<8CK?J8M@E>J8E;
JG8::FLEKJ
0?IFL>?
@EKCF98C;@JKI@9LK@FE:8G89@C@K@@E>GL9C@:8E;GI@M8K<=@O<;
@E:FD<@ 8::LDLC8K<; FK?@EKFG<8IE@E>J9<=FI<@E:FD<K8O<8IE@E>J9<=FI<@E:FD<K8O<8IE@E>J9<=FI<@E:FD<K8OFG*FK<KFFLIFEJFC@;8K<;"@E8E:@8C/K8K@E)8PN<NCF98C=@E8E:@8C@EJK@KLK@FE98J<;@EK?<*? %*# #IFLG N< E@=@:8EKCP,@C>I@D8G@K8CFIGFI8K@FE?K?<;@M8:PEFEIEN@K?FLIJKI8K<>@:=F:LJFE8:8G@K8C
C@>?K?@>?=I<<:8J?=CFN9LJ@E?:8G@K8CIIFNK?N?@C<GIF8:K@M@E>I@JB
)IF)F;5B=N5H=CB5@-HFI7HIF9
3<8I<8?FC;@E>:FDG8EP@E:FIGFI8K<;@E ?8ELD9 FI>8E@Q8K@FE8C :?8IK GI :FDG8EP 2FP8 $FC;@E>J FLI GI@E:@G8C @EJLI8E:< FG ? N?@:? N< FGD?8E@EKI<?K?<GLI:?8J<F=C<>8CI<@E:I@E> 8E; D@;D8IBD8E;:FEK@E>9P
:FDG8EPK?8KJ8E@Q8K@FEJJ@DGC@=PK?<:FDGCE<; =FI GIFN@E>;JJFCLK@FEJ8E;@E:I<8J<;@KJ89@C@KPKF
;490>>,>4>:1$=0>09?,?4:9,9/'429414.,9?..:@9?492$:74.40>*FK<@EFLIFEJFC@;8K<;
"@E8E:@8C/K8KDDP 8E; J?FLI.L@;8E:<GC8EE@E>8E;
8;M@JFIPJ?FLI3<8CK?)8E8>8E;8;M@JFIP=<E@=@:8EKGFIK@FEF=FLII:C@I8K <8IE@E>J 9<=FI< @E:FD< K8ODK?<.,9/'0=A4.0>
+LI . FM?8E@Q8K@FEJ 8E; JK8K< 8E; CF:8C
>FM?FLI"LCC/ 8E; /K89C< 28CL< 9LJ@E