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Cass Information Systems, Inc.

cass · NASDAQ Industrials
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FY2020 Annual Report · Cass Information Systems, Inc.
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2020 Annual Report 
and Form 10-K

Dear Fellow  
Shareholders, 

A Letter from Cass Chairman, President and 
Chief Executive Officer, Eric Brunngraber

worked previously with Cass as outside counsel and 

external auditor and are very familiar with our staff, 

business, strategy, and culture. These individuals, 

working in concert with our current leadership team, will 

capably ensure the continuity of our business plan. In 

addition, they bring specific new talents and experiences 

that will enable us to move more quickly and with a 

greater degree of agility in the future we envision.

As we enter 2021 with renewed enthusiasm, and a 
great desire to place 2020 behind us, it is gratifying 
to reflect upon all the wonderful accomplishments we 

Looking forward, we see excellent growth potential in 

our markets, through both the addition of new clients 

and our ability to continue to develop and market new 

achieved during the year. Before we begin however, 

services. We also continue to explore new markets 

a few words on COVID-19, the global pandemic, 

where we can add value. How does Cass create value? 

and its effects on the economy and Cass.

We provide the means to accept highly diverse inputs 

The pandemic, which greatly affected all of us, had a 

substantial impact on Cass beginning in the spring of 

2020. Our first priority was the safety of our staff and 

customers. We immediately activated our Pandemic 

Response Plan which, with some effort and adjustments, 

allowed us to continue our daily operations and reliably 

serve our customers in a safe manner. We continue 

to operate under this plan today. The pandemic and 

related shutdowns affected our clients in many ways, 

but the net results for the year were significant declines 

in items and dollars processed and reduced customer 

loan demand. The federal PPP loan program, and the 

associated credit we extended to bank customers, did 

mitigate some of these negative effects. The final, and 

most consequential issue was the drastic decline in 

spanning paper, digitized documents, digital data, and 

data feeds in multiple formats. We turn unstructured 

inputs into structured and actionable information, 

typically around financial transactions but also including 

supporting data elements for auditing purposes. We 

support client/vendor relationships, inserting highly 

qualified business experts and industry specialists 

into the conversation. We are the trusted third party, 

validating pricing and contractual agreements. We are 

recognized by the high level of service we provide, while 

processing millions of these transactions and billions 

of dollars accurately, on time, and in a cost effective, 

safe, and secure manner. We also provide payment and 

financing solutions in conjunction with these services and 

to customers of our subsidiary, Cass Commercial Bank. 

interest rates and the related actions taken by the Federal 

I am delighted to direct you to the revamped Investor 

Reserve that severely reduced our net interest margin.

section of our website. Here you will find highlights 

Against this backdrop, we have much to be proud of. 

We were able to keep pace with processing volumes 

throughout the year in an offsite environment, develop 

new solutions on the fly to assist our customers, 

continue to invest in new technologies and services, 

and maintain a pipeline of new business and customers. 

of our recent accomplishments, the initiatives we are 

currently undertaking, and our vision for the future. 

We will update this information throughout the year 

so you can follow our progress. I also encourage 

you to read our 2020 Annual Report and Form 10-K 

and other filings for further financial information.

We began and continue to reposition our balance 

On behalf of the Board of Directors and our leadership 

sheet and adjust our service mix and other elements 

team, I wish to thank you for your support and belief  

to lessen the impact of lower interest rates. Please visit 

in the future success of Cass. I am proud and thankful  

the Investors section of our website to see more detail, 

to work with the outstanding and dedicated Cass team, 

by business unit, of many of these accomplishments. 

that met all the challenges of 2020 with confidence, 

Although the negative impact of the pandemic on the 

resourcefulness, and a lot of hard work. I remain humbly 

activities of our clients combined with lower interest 

grateful for God’s blessings, inspiration, and guidance.

rates reduced revenues and earnings from last year’s 

record year, we remain very profitable, liquid, and strong.

Sincerely,

We have also significantly augmented our leadership 

team during 2020. Martin Resch joins us in the new  

role of Chief Operating Officer. Matt Schuckman joins 

us as our first in-house General Counsel. More recently, 

Mike Normile has joined Cass and been named Chief 

Financial Officer. Steve Appelbaum, our CFO for the past 

Eric H. Brunngraber
Chairman, President, and  

Chief Executive Officer 

15 years, will retire later this year. Matt and Mike have both 

Cass Information Systems, Inc.

 
 
 
UNITED STATES 
SECURITIES AND EXCHANGE COMMISSION 
Washington, D.C.  20549 

FORM 10-K 

(Mark One) 
   

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES 

EXCHANGE ACT OF 1934 
For the fiscal year ended December 31, 2020 

 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE 

SECURITIES EXCHANGE ACT OF 1934 

For the transition period from  

 to  

Commission file number 000-20827 

CASS INFORMATION SYSTEMS, INC. 
(Exact name of registrant as specified in its charter) 

Missouri 

43-1265338 

(State or other jurisdiction of incorporation or organization)                                 (I.R.S. Employer Identification No.) 

12444 Powerscourt Drive, Suite 550, St. Louis, Missouri 63131  
(Address of principal executive offices) 

(Zip Code) 

(Telephone Number, incl. area code) 

(314) 506-5500             

Securities registered pursuant to Section 12(b) of the Act: 

Title of each class 
Common Stock, par value 
$0.50 per share 

Trading Symbol 
CASS 

Name of each exchange on which registered 
The Nasdaq Global Select Market 

Securities registered pursuant to Section 12(g) of the Act: 

Title of each Class 
None 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  
  Yes        No     

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.  
  Yes        No     

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of 
the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant 
was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.               

  Yes        No                            

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be 
submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for 
such shorter period that the registrant was required to submit such files). 

  Yes        No                            

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, 
a smaller reporting company, or an emerging growth company.  See definitions of “large accelerated filer,” 
“accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange 
Act.  Large accelerated filer:       Accelerated filer:        Non-accelerated filer:       Smaller reporting company:       
Emerging growth company:   

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition 
period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of 
the Exchange Act.  

 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of 
the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 
U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.    

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  
                                                                                                                Yes        No     
The aggregate market value of the common stock held by non-affiliates of the Registrant was approximately  
$550,311,000 based on the closing price of the common stock of $39.03 on June 30, 2020, as reported by The Nasdaq 
Global Select Market.   As of February 17, 2021, the Registrant had 14,394,275 shares outstanding of common stock.  

DOCUMENTS INCORPORATED BY REFERENCE  

Certain information required for Part III of this report is incorporated by reference to the Registrant’s Proxy Statement 
for the 2021 Annual Meeting of Shareholders.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CASS INFORMATION SYSTEMS, INC. 
FORM 10-K ANNUAL REPORT 
TABLE OF CONTENTS 

PART I. 

Item 1. 

BUSINESS 

Item 1A.  RISK FACTORS 

Item 1B.  UNRESOLVED STAFF COMMENTS 
Item 2. 

PROPERTIES 

Item 3. 

LEGAL PROCEEDINGS 

Item 4.  MINE SAFETY DISCLOSURES 

PART II. 
Item 5.  MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED 

STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES 

Item 6. 

SELECTED FINANCIAL DATA 

Item 7.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION 

AND RESULTS OF OPERATIONS 

Item 7A.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK 

Item 8. 

FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA 

Item 9. 

CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON 
ACCOUNTING AND FINANCIAL DISCLOSURE 

Item 9A.  CONTROLS AND PROCEDURES 

Item 9B.  OTHER INFORMATION 

PART III. 

Item 10.  DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE 

Item 11.  EXECUTIVE COMPENSATION 

Item 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT 

AND RELATED STOCKHOLDER MATTERS 

1 

8 

  15 
  15 

  15 

  15 

  16 

  18 

  18 

  33 

  35 

  71 

  71 

  73 

  74 

  74 

  74 

Item 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR                                    

INDEPENDENCE 

Item 14.  PRINCIPAL ACCOUNTANT FEES AND SERVICES 

PART IV. 

Item 15.  EXHIBITS AND FINANCIAL STATEMENT SCHEDULES 

Item 16.  FORM 10-K SUMMARY 

SIGNATURES 

Forward-looking Statements - Factors That May Affect Future Results 

  75 

  75 

  76 

  77 

  78 

This  report  may  contain  or  incorporate  by  reference  forward-looking  statements  made  pursuant  to  the  safe  harbor 
provisions of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act 
of  1934,  as  amended.    Although  we  believe  that,  in  making  any  such  statements,  our  expectations  are  based  on 
reasonable  assumptions,  forward-looking  statements  are  not  guarantees  of  future  performance  and  involve  risks, 
uncertainties, and other factors beyond our control, which may cause future performance to be materially different from 
expected performance summarized in the forward-looking statements.  These risks, uncertainties and other factors are 
discussed in the section Part I, Item 1A, “Risk Factors.”   We undertake no obligation to publicly update or revise any 
forward-looking statements to reflect changed assumptions, the occurrence of anticipated or unanticipated events, or 
changes to future results over time.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
[This page intentionally left blank.] 

ITEM 1.     BUSINESS 

Description of Business 

PART I. 

Cass Information Systems, Inc. (“Cass” or the “Company”) provides payment and information processing services to large 
manufacturing, distribution and retail enterprises across the United States.  The Company’s services include freight invoice 
rating, payment processing, auditing, and the generation of accounting and transportation information.  Cass also processes and 
pays facility-related invoices, which include electricity and gas as well as waste and telecommunications expenses, and is a 
provider of telecom expense management solutions.  Cass solutions include a B2B payment platform for clients that require an 
agile fintech partner.  Additionally, the Company offers an on-line platform to provide generosity services for faith-based and 
non-profit  organizations.  The  Company’s  bank  subsidiary,  Cass  Commercial  Bank  (the  “Bank”),  supports  the  Company’s 
payment operations. The Bank also provides banking services to its target markets, which include privately-owned businesses 
and faith-based ministries in the St. Louis metropolitan area as well as other selected cities in the United States. 

Company Strategy and Core Competencies 

Cass is an information services company with a primary focus on processing payables and payables-related transactions for 
large corporations located in the United States.  Cass possesses four core competencies that encompass most of its processing 
services. 

Data  acquisition  –  This  refers  to  the  gathering  of  data  elements  from  diverse,  heterogeneous  sources  and  the  building  of 
complete  databases for  our customers. Data  is  the  raw material  of  the  information  economy.    Cass gathers vital  data  from 
complex and diverse input documents, electronic media, proprietary databases and data feeds, including data acquired from 
vendor invoices as well as customer procurement and sales systems. Through its numerous methods of obtaining streams and 
pieces of raw data, Cass is able to assemble vital data into centralized data management systems and warehouses, thus producing 
an engine to create the power of information for managing critical corporate functions and processing systems. 

Data management – Once data is assembled, Cass is able to utilize the power from derived information to produce significant 
savings and benefits for its clients. This information is integrated into customers’ unique financial and accounting systems, 
eliminating the need for internal accounting processing and providing internal and external support for these critical systems. 
Information is also used to produce management and exception reporting for operational control, feedback, planning assistance 
and performance measurement. 

Business Intelligence – Receiving information in the right place at the right time and in the required format is paramount for 
business  survival.  Cass’  information  delivery  solutions  provide  reports,  digital  images,  data  files  and  retrieval  capabilities 
through the internet or directly into customer internal systems. Cass’ proprietary internet management delivery system is the 
foundation for driving these critical functions. Transaction, operational, control, status and processing exception information 
are all delivered through this system creating an efficient, accessible and highly reliable asset for Cass customers. 

Financial exchange – Since Cass is unique among its competition in that it owns a commercial bank, it is also able to manage 
the  movement  of  funds  from  its  customers  to  their  suppliers.  This  is  a  distinguishing  factor,  which  clearly  requires  the 
processing capability, operating systems and financial integrity of a banking organization. Cass provides immediate, accurate, 
controlled  and  protected  funds  management  and  transfer  system  capabilities  for  all  of  its  customers.  Old  and  costly  check 
processing and delivery mechanisms are replaced with more efficient electronic cash management and funds transfer systems.  

Cass’  core  competencies  allow  it  to  perform  the  highest  volumes  of  transaction  processing  in  an  integrated,  efficient  and 
systematic approach. Not only is Cass able to process the transaction, it is also able to collect the data defining the transaction 
and effect the financial payment governing its terms.  

These core competencies, enhanced through shared business processes, drive Cass’ strategic business units.  Building upon 
these foundations, Cass continues to explore new business opportunities that leverage these competencies and processes.  

Marketing, Customers and Competition 

The Company, through its Transportation Information Services business unit, is one of the largest firms in the transportation 
bill  processing  and  payment  industry  in  the  United  States  based  on  the  total  dollars  of  transportation  bills  paid  and  items 
processed.    Competition  consists  of  a  few  primary  competitors  and  numerous  small  transportation  bill  audit  firms  located 
throughout the United States.  While offering transportation payment services, few of these audit firms compete on a national 
basis.    These  competitors  compete  mainly  on  price,  functionality  and  service  levels.    The  Company,  through  its  Expense 
Management business unit, also competes with other companies located throughout the United States that pay energy and waste 
bills and provide management reporting.  Available data indicates that the Company is one of the largest providers of energy 
information processing and payment services.  Cass is unique among these competitors in that it is not exclusively affiliated 

1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
with any one energy service provider (“ESP”).  Various ESPs market the Company’s services, adding value with their unique 
auditing, consulting and technological capabilities.  Many of Cass’ services are customized for the ESPs, providing a full-
featured solution without any development costs to the ESP.  The Company, through its Telecom Information Services business 
unit, is a leader in the growing telecom expense management market and competes with other companies located throughout 
the United States in this market.  The Company, through its Waste Expense Management business competes against small 
expense management companies along with large national account programs of major haulers.  The Company division known 
as  Gyve  Generosity  Services  uses  an  on-line  platform  to  provide  generosity  services  for  faith-based  and  non-profit 
organizations, which is a complementary service offering to the Bank’s faith-based customers. Also, the Company through its 
Integrated Financial Services business competes with providers of corporate payment solutions. 

The  Bank  is  organized  as  a  Missouri  trust  company  with  banking  powers  and  was  founded  in  1906.    The  Company  was 
originally  classified  as  a  bank  holding  corporation  due  to  its  ownership  of  a  federally-insured  commercial  bank  and  was 
originally organized in 1982 as Cass Commercial Corporation under the laws of Missouri.  Approval by the Board of Governors 
of the Federal Reserve System was received in February 1983.  The Company changed its name to Cass Information Systems, 
Inc.  in  January  2001.    In  December  2011,  the  Federal  Reserve  Bank  (“FRB”)  of  St.  Louis  approved  the  election  of  Cass 
Information  Systems,  Inc.  to  become  a  financial  holding  company.    As  a  financial  holding  company,  Cass  may  engage  in 
activities that are financial in nature or incidental to a financial activity.  The Bank encounters competition from numerous 
banks and financial institutions located throughout the St. Louis, Missouri metropolitan area and other areas in which the Bank 
competes.  The Bank’s principal competitors, however, are large bank holding companies that are able to offer a wide range of 
banking and related services through extensive branch networks.  The Bank targets its services to privately held businesses 
located in the St. Louis, Missouri area and faith-based ministries located in St. Louis, Missouri and other selected cities located 
throughout the United States.  

The  Company  holds  several  trademarks  for  the  payment  and  rating  services  it  provides.    These  include:  FreightPay, 
Transdata,  Ratemaker, Best Rate, Rate Exchange, CassPort, Cass Freight Index, Cass Truckload Linehaul Index, 
Cass  Intermodal  Price  Index  Expense$mart,  ExpenseSmart,  WasteVision™  and  Direct2Carrier  Payments™.    The 
Company  holds  patents  for  methods  and  systems  for  managing  employee-liable  expenses  and  methods  and  systems  for 
communicating expense management information.  

The Company and its subsidiaries have a varied client base and are not dependent on any one customer or group of customers 
for a significant portion of its business. 

Employees and Human Capital Resources 

The Company and its subsidiaries had 862 full-time and 239 part-time employees as of February 17, 2021.  Of these employees, 
the Bank had 63 full-time and one part-time employee. 

Cass has long been committed to comprehensive and competitive compensation and benefits programs to attract and retain 
talent in a competitive environment.  Retention of skilled and highly trained employees is critical as the Company’s future 
operating  results  depend  substantially  upon  the  continued  service  of  executive  officers  and  key  personnel.    Furthering  the 
philosophy  to  attract  and  retain  a  pool  of  talented  and  motivated  employees  who  will  continue  to  advance  the  Company’s 
purpose  and  contribute  to  overall  success,  compensation  and  benefits  programs  include:  a  noncontributory  profit  sharing 
program  for  most  employees;  a  defined  contribution  401(k)  plan  to  provide  retirement  benefits  to  eligible  employees;  a 
performance-based equity compensation program for executive officers and key personnel; and incentive programs for  loan 
and sales personnel.  Cass also provides comprehensive health, dental, and vision plans to most employees, as well as free 
employee assistance programs to all employees and members of their families. 

The Company invests in employees’ future by assisting with tuition reimbursement for continued education throughout the 
Company’s employee ranks.  Employees are also able to participate in educational seminars run by outside parties to maintain 
and expand professional knowledge. 

In order to develop a workforce that aligns with the Company’s corporate values, regularly sponsored campaigns and events 
occur, such as charitable workplace campaigns, food drives to assist local food banks, and toy drives to support charities during 
the holidays.  Additionally, the Company supports a number of organizations with annual financial contributions. 

Cass strives to place the health and well-being of employees above all else.  Never has this been more necessary than during 
the novel coronavirus (“COVID-19”) pandemic.  In response to the COVID-19 pandemic, the Company has taken significant 
steps to protect the health and well-being of employees and clients.  These steps include implementing a work-from-home 
policy for the majority of employees, establishing safety guidelines in facilities based on guidance from the U.S. Centers for 
Disease Control and Prevention (“CDC”), and pausing travel that was routine in the Company’s operations. 

2 

 
 
 
 
 
 
 
 
 
 
 
 
Supervision and Regulation 

The Company and its bank subsidiary are extensively regulated under federal and state law. These laws and regulations are 
intended to primarily protect depositors, not shareholders. The Bank is subject to regulation and supervision by the Missouri 
Division of Finance, the FRB and the Federal Deposit Insurance Corporation (the “FDIC”). The Company is a financial holding 
company within the meaning of the Bank Holding Company Act of 1956, as amended (the “BHC Act”), and as such, it is 
subject to regulation, supervision and examination by the FRB.  Significant elements of the laws and regulations applicable to 
the Company and the Bank are described below. The description is qualified in its entirety by reference to the full text of the 
statutes, regulations and policies that are described. Also, such statutes, regulations and policies are continually under review 
by Congress and state legislatures and federal and state regulatory agencies. A change in statutes, regulations or regulatory 
policies applicable to the Company and its subsidiaries could have a material effect on the business, financial condition and 
results of operations of the Company. 

Bank  Holding  Company  Activities  –  In  general,  the  BHC  Act  limits  the  business  of  bank  holding  companies  to  banking, 
managing or controlling banks and other related activities. In addition, bank holding companies that qualify and elect to be 
financial holding companies, such as the Company, may engage in any activity, or acquire and retain the shares of a company 
engaged in any activity, that is either (i) financial in nature or incidental to such financial activity or (ii) complementary to a 
financial activity and does not pose a substantial risk to the safety and soundness of depository institutions or the financial 
system generally. Such permitted activities include securities underwriting and dealing, insurance underwriting and making 
merchant banking investments. 

To maintain financial holding company status, a financial holding company and all of its depository institution subsidiaries 
must be “well capitalized” and “well managed.” A depository institution subsidiary is considered to be “well capitalized” if it 
satisfies the requirements for this status discussed in the section “Prompt Corrective Action” below. A depository institution 
subsidiary is considered “well managed” if it received a composite rating and management rating of at least “satisfactory” in 
its  most  recent  examination. A financial holding  company’s  status will  also depend upon  it  maintaining  its  status  as  “well 
capitalized” and “well managed’ under applicable FRB regulations. If a financial holding company ceases to meet these capital 
and management requirements, the FRB may impose limitations or conditions on the conduct of its activities during the non-
compliance period, and the company may not commence any of the broader financial activities permissible for financial holding 
companies or acquire a company engaged in such financial activities without prior approval of the FRB. If the company does 
not return to compliance within 180 days, the FRB may require divestiture of the holding company’s depository institutions.  

In order for a financial holding company to commence any new activity permitted by the BHC Act or to acquire a company 
engaged in any new activity permitted by the BHC Act, each insured depository institution subsidiary of the financial holding 
company  must  have  received  a  rating  of  at  least  “satisfactory”  in  its  most  recent  examination  under  the  Community 
Reinvestment Act. See “Community Reinvestment Act” below. 

The FRB has the power to order any bank holding company or its subsidiaries to terminate any activity or to terminate its 
ownership or control of any subsidiary when the FRB has reasonable grounds to believe that continuation of such activity or 
such ownership or control constitutes a serious risk to the financial soundness, safety or stability of any bank subsidiary of the 
bank holding company. 

The BHC Act, the Bank Merger Act, and other federal and state statutes regulate acquisitions of banks and banking companies. 
The BHC Act requires the prior approval of the FRB for the direct or indirect acquisition by the Company of more than 5% of 
the voting shares or substantially all of the assets of a bank or bank holding company. Under the Bank Merger Act, the prior 
approval of the FRB or other appropriate bank regulatory authority is required for the Bank to merge with another bank or 
purchase  the  assets  or  assume  the  deposits  of  another  bank.  In  reviewing  acquisition  applications,  the  bank  regulatory 
authorities will consider, among other things, the competitive effect and public benefits of the transactions, the capital position 
of the combined organization, the risks to the stability of the U.S. banking or financial system, the applicant’s performance 
record under the Community Reinvestment Act and its compliance with fair housing laws. 

The Dodd-Frank Act – The Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Dodd-Frank Act”), enacted in 
July  2010,  significantly  restructured  the  financial  regulatory  environment  in  the  United  States,  affecting  all  bank  holding 
companies and banks, including the Company and the Bank, some of which are described in more detail below. The impact of 
the Dodd-Frank Act on the Company and the Bank has been substantial. 

Dividends and Stock Repurchases – Both the Company and the Bank are subject to various regulations that restrict their ability 
to  pay  dividends  and  the  amount  of  dividends  that  they  may  pay.  Under  the  Federal  Deposit  Insurance  Corporation 
Improvement Act of 1991, a depository institution, such as the Bank, may not pay dividends if payment would cause it to 
become undercapitalized or if it is already undercapitalized. The payment of dividends by the Company and the Bank may also 
be affected or limited by other factors, such as the requirement to maintain adequate capital and, under certain circumstances, 
the ability of federal regulators to prohibit dividend payments as an unsound or unsafe practice.  

3 

 
 
 
 
 
 
 
 
 
 
In July 2019, the federal bank regulators adopted final rules (the “Capital Simplifications Rules”) applicable to banks, like 
Cass, that are not subject to the advanced approaches capital framework that applies to large, internationally active banking 
organizations with  at  least  $250 billion  in total  consolidated  assets  or  at  least  $10 billion  in  total  on-balance  sheet  foreign 
exposure. Among  other  things,  the  Capital  Simplifications  Rules  eliminated  the  standalone  Federal  Reserve prior  approval 
requirement  in  the  Basel  III  Capital  Rules  for  any  repurchase  of  common  stock.  In  certain  circumstances,  the  Company’s 
repurchases of its common stock may be subject to a prior approval or notice requirement under other regulations, policies or 
supervisory expectations of the Federal Reserve Board. 

Capital Requirements – As a bank holding company, the Company and the Bank are subject to capital requirements pursuant 
to the FRB’s capital guidelines which include (i) risk-based capital guidelines, which are designed to make capital requirements 
more sensitive to various risk profiles and account for off-balance sheet exposure; (ii) guidelines that consider market risk, 
which is the risk of loss due to change in value of assets and liabilities due to changes in interest rates; and (iii) guidelines that 
use  a  leverage  ratio  which  places  a  constraint  on  the  maximum  degree  of  risk  to  which  a  financial  holding  company  may 
leverage its equity capital base.  

Effective July 2, 2013, the FRB approved final rules known as the “Basel III Capital Rules” that substantially revised the risk-
based capital and leverage capital requirements applicable to bank holding companies and depository institutions, including 
the Company and the Bank. The Basel III Capital Rules implement aspects of the Basel III capital framework agreed upon by 
the Basel Committee and incorporate changes required by the Dodd-Frank Act. 

The Basel III Capital Rules implemented common equity Tier 1 capital as a new capital measure, which is generally defined 
as  common  stockholders’  equity  and  retained  earnings.  Tier  1  capital  is  generally  defined  as  common  equity  Tier  1  and 
Additional  Tier 1  capital. Additional Tier 1  capital generally  includes  certain noncumulative  perpetual  preferred  stock  and 
related  surplus  and  minority  interests  in  equity  accounts  of  consolidated  subsidiaries.  Total  capital  includes  Tier  1  capital 
(common  equity  Tier  1  capital  plus  Additional  Tier  1  capital)  and  Tier  2  capital.  Tier  2  capital  is  comprised  of  capital 
instruments and related surplus meeting specified requirements.  Also included in Tier 2 capital is the allowance for credit 
losses limited to a maximum of 1.25% of risk-weighted assets and, for non-advanced approaches institutions like Cass that 
have exercised a one-time opt-out election regarding the treatment of Accumulated Other Comprehensive Income (“AOCI”), 
up to 45% of net unrealized gains on available-for-sale equity securities with readily determinable fair market values.  

The  calculation  of  all  types of regulatory  capital  is  subject to  deductions  and  adjustments  specified  in  the  regulations. For 
instance,  the  Basel  III  Capital  Rules  and  the  Capital  Simplification  Rules  provide  for  a  number  of  deductions  from  and 
adjustments to common equity Tier 1 capital. These include, for example, the requirement that certain deferred tax assets and 
significant investments in non-consolidated financial entities be deducted from Tier 1 capital to the extent that any one such 
category exceeds 25% of common equity Tier 1 capital. Prior to the adoption of the Capital Simplification Rules, amounts were 
deducted from common equity Tier 1 capital to the extent that any one such category exceeded 10% of common equity Tier 1 
capital or all such items, in the aggregate, exceeded 15% of common equity Tier 1 capital. The Capital Simplification Rules 
took effect for the Company and the Bank as of January 1, 2020. 

In determining the amount of risk-weighted assets for purposes of calculating risk-based capital ratios, all assets, including 
certain off-balance sheet assets are multiplied by a risk weight factor assigned by the regulations based on the risks believed 
inherent  in  the  type of  asset.  Higher  levels  of  capital  are required  for  asset  categories believed  to present  greater risk.  For 
example, a risk weight of 0% is assigned to cash and U.S. government securities, a risk weight of 50% is generally assigned to 
prudently underwritten first lien one to four-family residential mortgages, a risk weight of 100% is assigned to commercial and 
consumer loans, a risk weight of 150% is assigned to certain past due loans, and a risk weight of between 0% to 600% is 
assigned to permissible equity interests, depending on certain specified factors. 

Fully phased-in as of January 1, 2019, the Basel III Capital Rules require banking organizations, like Cass, to maintain: 

 

 
 

 

a  minimum  ratio  of  common  equity  Tier  1  capital  to  risk-weighted  assets  of  at  least  4.5%,  plus  a  2.5%  capital 
conservation buffer; 
a minimum ratio of Tier 1 capital to risk-weighted assets of at least 6.0%, plus a 2.5% capital conservation buffer; 
a minimum ratio of total capital (that is, Tier 1 plus Tier 2 capital) to risk-weighted assets of at least 8.0%, plus the 
2.5% capital conservation buffer; and 
a minimum leverage ratio of 4.0%, calculated as the ratio of Tier 1 capital to adjusted average consolidated assets. 

The capital conservation buffer is designed to absorb losses during periods of economic stress. Banking institutions with a ratio 
of  common  equity  Tier  1  capital  to  risk-weighted  assets  above  the  minimum  but  below  the  conservation  buffer  will  face 
limitations on the payment of dividends, common stock repurchases and discretionary cash payments to executive officers 
based on the amount of the shortfall. 

4 

 
 
 
 
 
 
 
 
 
 
The FRB has authority to establish individual minimum capital requirements in appropriate cases upon a determination that an 
institution’s capital level is or may become inadequate in light of the particular risks or circumstances.   As of December 31, 
2020, the Company and the Bank met all capital adequacy requirements under the Basel III Capital Rules. 

In December 2017, the Basel Committee published standards that it described as the finalization of the Basel III post-crisis 
regulatory reforms (commonly referred to as “Basel IV”). Among other things, these standards revise the Basel Committee's 
standardized approach for credit risk (including by recalibrating risk weights and introducing new capital requirements for 
certain “unconditionally cancellable commitments,” such as unused credit card lines of credit) and provides a new standardized 
approach for operational risk capital. Under the Basel framework, these standards will generally be effective on January 1, 
2022, with an aggregate output floor phasing in through January 1, 2027. Under the current U.S. capital rules, operational risk 
capital requirements and a capital floor apply only to advanced approaches institutions, and not to the Company or the Bank.  
The impact of Basel IV on the Company will depend on the manner in which it is implemented by the federal bank regulators. 

Source of Strength Doctrine – FRB and other regulations require bank holding companies to act as a source of financial and 
managerial strength to their subsidiary banks. Under this requirement, the Company is expected to commit resources to support 
the Bank. Any capital loans by a bank holding company to any of its subsidiary banks are subordinate in right of payment to 
depositors and to certain other indebtedness of such subsidiary banks. In the event of a bank holding company’s bankruptcy, 
any commitment by the bank holding company to a federal bank regulatory agency to maintain the capital of a subsidiary bank 
will be assumed by the bankruptcy trustee and entitled to priority of payment. 

Deposit Insurance – Substantially all of the deposits of the Bank are insured up to applicable limits by the Deposit Insurance 
Fund (“DIF”) of the FDIC, and the Bank is subject to deposit insurance assessments to maintain the DIF.  Deposit insurance 
assessments  are  based  on  average  consolidated  total  assets  minus  average  tangible  equity.  Under  the  FDIC’s  risk-based 
assessment system, insured institutions with less than $10 billion in assets, such as the Bank, are assigned to one of four risk 
categories  based  on  supervisory  evaluations,  regulatory  capital  level,  and  certain  other  factors,  with  less  risky  institutions 
paying lower assessments. An institution’s assessment rate depends upon the category to which it is assigned and certain other 
factors. 

FDIC insurance expense totaled approximately $152,500, $108,700 and $222,200 for the years ended December 31, 2020, 
2019 and 2018, respectively. 

The FDIC may terminate deposit insurance upon a finding that the institution has engaged in unsafe and unsound practices, is 
in an unsafe or unsound condition to continue operations, or has violated any applicable law, regulation, rule, order or condition 
imposed by the FDIC. 

Prompt  Corrective  Action  –  The  Basel  III  Capital  Rules  incorporate  new  requirements  into  the  prompt  correction  action 
framework, described above. The Federal Deposit Insurance Act (“FDIA”) requires that federal banking agencies take “prompt 
corrective action” against depository institutions that do not meet minimum capital requirements and includes the following 
five  capital  tiers:  “well-capitalized,”  “adequately  capitalized,”  “undercapitalized,”  “significantly  undercapitalized”  and 
“critically undercapitalized.” A depository institution’s capital tier will depend upon how its capital levels compare with various 
relevant capital measures and certain other factors, as established by regulation.  

A depository institution is deemed to be (i) “well-capitalized” if the institution has a total risk-based capital ratio of 10% or 
greater, a Tier 1 risk-based capital ratio of 8% or greater, a leverage ratio of 5% or greater, a common equity Tier 1 ratio of 
6.5% or greater and is not subject to any regulatory order agreement or written directive to meet and maintain a specific capital 
level for any capital measure; (ii) “adequately capitalized” if the institution has a total risk-based capital ratio of 8% or greater, 
a Tier 1 risk-based capital ratio of 6% or greater, a leverage ratio of 4% or greater, a common equity Tier 1 ratio of 4.5% or 
greater and does not meet the definition of “well capitalized”; (iii) “undercapitalized” if the institution has a total risk-based 
capital ratio that is less than 8%, a Tier 1 risk-based capital ratio of less than 6%, a leverage ratio of less than 4% or a common 
equity Tier 1 ratio of less than 4.5%; (iv) “significantly undercapitalized” if the institution has a total risk-based capital ratio of 
less than 6%, a Tier 1 risk-based capital ratio of less than 4%, a leverage ratio of less than 3% or a common equity Tier 1 ratio 
of less than 3%; and (v) “critically undercapitalized” if the institution has a ratio of tangible equity (as defined in the regulations) 
to total assets that is equal to or less than 2%. An institution may be deemed to be in a capital category that is lower than 
indicated by its capital ratios if it is determined to be in an unsafe or unsound condition or if it receives an unsatisfactory 
examination rating with respect to certain matters. A bank’s capital category is determined solely for the purpose of applying 
prompt corrective action regulations, and the capital category may not constitute an accurate representation of the bank’s overall 
financial condition or prospects for other purposes. 

Subject  to  a  narrow  exception,  a  receiver  or  conservator  is  required  to  be  appointed  for  an  institution  that  is  “critically 
undercapitalized” within specified time frames. The regulations also provide that a capital restoration plan must be filed with 
the FRB within 45 days of the date an institution is deemed to have received notice that it is “undercapitalized,” “significantly 
undercapitalized”  or  “critically  undercapitalized.”  Compliance  with  the  plan  must  be  guaranteed  by  any  parent  holding 
company  up  to  the  lesser  of  5%  of  the  institution’s  total  assets  when  it  was  deemed  to  be  undercapitalized  or  the  amount 

5 

 
 
 
 
 
 
 
 
 
necessary to achieve compliance with applicable capital requirements. In addition, numerous mandatory supervisory actions 
become  immediately  applicable  to  an  undercapitalized  institution  including,  but  not  limited  to,  increased  monitoring  by 
regulators and restrictions on growth, capital distributions and expansion. The FRB could also take any one of a number of 
discretionary supervisory actions, including the issuance of a capital directive and the replacement of senior executive officers 
and directors. Significantly and critically undercapitalized institutions are subject to additional mandatory and discretionary 
measures. 

As of December 31, 2020, the most recent notification from the regulatory agencies categorized the Company and the Bank as 
well-capitalized. For further information regarding the capital ratios and leverage ratio of the Company and the Bank, see Item 
8, Note 2 of this report.  

Safety and Soundness Regulations – In accordance with the FDIA, the federal banking agencies adopted guidelines establishing 
general  standards  relating  to  internal  controls,  information  systems,  internal  audit  systems,  loan  documentation,  credit 
underwriting, interest rate risk exposure, asset growth, asset quality, earnings, compensation, fees and benefits. In general, the 
guidelines require that institutions maintain appropriate systems and practices to identify and manage the risks and exposures 
specified in the guidelines. The guidelines prohibit excessive compensation as an unsafe and unsound practice and describe 
compensation  as  excessive  when  the  amounts  paid  are  unreasonable  or  disproportionate  to  the  services  performed  by  an 
executive officer, employee, director or principal shareholder. In addition, regulations adopted by the federal banking agencies 
authorize the agencies to require that an institution that has been given notice that it is not satisfying any of such safety and 
soundness standards to submit a compliance plan. If the institution fails to submit an acceptable compliance plan or fails in any 
material respect to implement an accepted compliance plan, the agency must issue an order directing corrective actions and 
may issue an order directing other actions of the types to which an undercapitalized institution is subject under the “prompt 
corrective action” provisions of FDIA. If the institution fails to comply with such an order, the agency may seek to enforce 
such order in judicial proceedings and to impose civil money penalties. 

Loans-to-One-Borrower – The Bank generally may not make loans or extend credit to a single or related group of borrowers 
in excess of 15% of unimpaired capital and surplus. An additional amount may be loaned, up to 10% of unimpaired capital and 
surplus, if the loan is secured by readily marketable collateral, which generally does not include real estate. As of December 
31, 2020, the Bank was in compliance with the loans-to-one-borrower limitations. 

Depositor Preference – The FDIA provides that, in the event of the “liquidation or other resolution” of an insured depository 
institution, the claims of depositors of the institution, including the claims of the FDIC as subrogee of insured depositors, and 
certain claims for administrative expenses of the FDIC as a receiver, will have priority over other general unsecured claims 
against the institution. If an insured depository institution fails, insured and uninsured depositors, along with the FDIC, will 
have  priority  in  payment  ahead  of  unsecured,  non-deposit  creditors,  including  depositors  whose  deposits  are  payable  only 
outside of the United States and the parent bank holding company, with respect to any extensions of credit they have made to 
such insured depository institution. 

Community Reinvestment Act – The Community Reinvestment Act of 1977 (“CRA”) requires depository institutions to assist 
in  meeting  the  credit  needs  of  their  market  areas  consistent  with  safe  and  sound  banking  practice.  Under  the  CRA,  each 
depository institution is required to help meet the credit needs of its market areas by, among other things, providing credit to 
low-  and  moderate-income  individuals  and  communities.  Depository  institutions  are periodically  examined for  compliance 
with the CRA and are assigned ratings that must be publicly disclosed. In order for a financial holding company to commence 
any new activity permitted by the BHC Act, or to acquire any company engaged in any new activity permitted by the BHC 
Act, each insured depository institution subsidiary of the financial holding company must have received a rating of at least 
“satisfactory” in its most recent examination under the CRA. The Bank received a rating of “satisfactory” in its most recent 
CRA exam.  

In December 2019, the FDIC joined the Office of the Comptroller of the Currency (the “OCC”) in proposing rules that would 
significantly change existing CRA regulations. The Federal Reserve did not join in the proposed rulemaking. The proposed 
rules are intended to increase bank activity in low and moderate income communities where there is significant need for credit, 
more responsible lending, greater access to banking services, and improvements to critical infrastructure. The proposals focus 
on four improvement areas: (i) clarifying what activities qualify for CRA credit; (ii) updating assessment areas where activities 
count  for  CRA  credit;  (iii)  providing  a  more  objective  method  for  measuring  CRA  performance;  and  (iv)  improving  the 
timeliness and transparency of record keeping and reporting. The OCC has adopted these rules as final, but the FDIC and 
Federal Reserve have yet to take action that would finalize and implement new CRA regulations. As the Company is not subject 
to OCC regulation, it will continue to monitor CRA regulatory changes and evaluate any resulting impact on the Company’s 
financial condition and results of operations. 

Financial Privacy – Banks and other financial institutions are subject to regulations that limit their ability to disclose non-
public information about consumers to nonaffiliated third parties. These limitations require disclosure of privacy policies to 
consumers  and  affect  how  consumer  information  is  transmitted  through  diversified  financial  companies  and  conveyed  to 
outside vendors.  

6 

 
 
 
 
 
 
 
 
The Bank is also subject to regulatory guidelines establishing standards for safeguarding customer information and maintaining 
information security programs. The standards set forth in the guidelines are intended to ensure the security and confidentiality 
of  customer  records  and  information,  protect  against  any  anticipated  threats  or  hazards  to  the  security  or  integrity  of  such 
records and protect against unauthorized access to or use of such records or information that could result in substantial harm 
or inconvenience to any customer. 

Transactions with Affiliates – Transactions between the Bank and its affiliates are subject to regulations that limit the types and 
amounts of covered transactions engaged in by the Bank and generally require those transactions to be on an arm’s-length 
basis. The term “affiliate” is defined to mean any company that controls or is under common control with the Bank and includes 
the Company and its non-bank subsidiaries. “Covered transactions” include a loan or extension of credit, as well as a purchase 
of securities issued by an affiliate, certain purchases of assets from the affiliate, certain derivative transactions that create a 
credit exposure to an affiliate, the acceptance of securities issued by the affiliate as collateral for a loan, and the issuance of a 
guarantee, acceptance or letter of credit on behalf of an affiliate. In general, these regulations require that any such transaction 
by the Bank (or its subsidiaries) with an affiliate must be secured by designated amounts of specified collateral and must be 
limited to certain thresholds on an individual and aggregate basis. 

Federal law also limits the Bank’s authority to extend credit to its directors, executive officers and 10% shareholders, as well 
as to entities controlled by such persons. Among other things, extensions of credit to insiders are required to be made on terms 
that are substantially the same as, and follow credit underwriting procedures that are not less stringent than, those prevailing 
for comparable transactions with unaffiliated persons. Also, the terms of such extensions of credit may not involve more than 
the normal risk of repayment or present other unfavorable features and may not exceed certain limitations on the amount of 
credit extended to such persons, individually and in the aggregate, which limits are based, in part, on the amount of the Bank’s 
capital. 

Federal Reserve System – FRB regulations require depository institutions to maintain cash reserves against their transaction 
accounts (primarily negotiable order of withdrawal and demand deposit accounts). A reserve of 3% is to be maintained against 
aggregate transaction accounts between $15.2 million and $110.2 million (subject to adjustment by the FRB) plus a reserve of 
10% (subject to adjustment by the FRB between 8% and 14%) against that portion of total transaction accounts in excess of 
$110.2 million. The first $15.2 million of otherwise reservable balances (subject to adjustment by the FRB) is exempt from the 
reserve requirements.  The Bank is in compliance with the foregoing requirements. 

Cybersecurity  –  In  March  2015,  federal  regulators  issued  two  related  statements  regarding  cybersecurity.  One  statement 
indicates that financial institutions should design multiple layers of security controls to establish lines of defense and to ensure 
that their risk management processes address the risk posed by compromised customer credentials, including security measures 
to reliably authenticate customers accessing internet-based services of the financial institution. The other statement indicates 
that a financial institution’s management is expected to maintain sufficient business continuity planning processes to ensure 
the  rapid  recovery,  resumption  and  maintenance  of  the  institution’s  operations  after  a  cyber-attack  involving  destructive 
malware. A financial institution is expected to develop appropriate processes to enable recovery of data and business operations 
and address rebuilding network capabilities and restoring data if the institution or its critical service providers fall victim to this 
type of cyber-attack. If the Company fails to observe the regulatory guidance, it could be subject to various regulatory sanctions, 
including financial penalties. 

In  the  ordinary  course  of  business,  the  Company  relies  on  electronic  communications  and  information  systems  to  conduct 
operations and store sensitive data.  The Company employs an in-depth, layered, defensive approach that leverages people, 
processes and technology to manage and maintain cybersecurity controls. The Company also employs a variety of preventative 
and detective tools to identify, protect, detect, respond, and recover against suspicious activity, as well as to report on any 
suspected  advanced persistent  threats. Notwithstanding  the strength of  the  Company’s  defensive  measures,  the  threat  from 
cyber attacks is severe, attacks are sophisticated and increasing in volume, and attackers respond rapidly to changes in defensive 
measures.  While  the  Company  has  not  experienced  a  significant  compromise  to  date,  significant  data  loss  or  any  material 
financial  losses  related  to  cybersecurity  attacks,  the  Company’s  systems  and  those of  its  customers and  third-party  service 
providers are under constant threat and it is possible that the Company could experience a significant event in the future. Risks 
and exposures related to cybersecurity attacks are expected to remain high for the foreseeable future due to the rapidly evolving 
nature and sophistication of these threats, as well as due to the expanding use of internet banking, mobile banking and other 
technology-based products and services by the Company and its customers. See Item 1A, “Risk Factors” for a further discussion 
of risks related to cybersecurity. 

Other Regulations – The operations of the Company and the Bank are also subject to:  

  Truth-In-Lending Act, governing disclosures of credit terms to consumer borrowers;  

  Fair Credit Reporting Act, governing the provision of consumer information to credit reporting agencies and 

the use of consumer information;  

7 

 
 
 
 
 
 
 
 
 
  Fair Debt Collection Act, governing the manner in which consumer debts may be collected by collection 

agencies;  

  Electronic Funds Transfer Act, governing automatic deposits to and withdrawals from deposit accounts and 
customers’  rights  and  liabilities  arising  from  the  use  of  automated  teller  machines  and  other  electronic 
banking services.  

  Real Estate Settlement Procedures Act, requiring that borrowers for mortgage loans for one- to four-family 
residential real estate receive various disclosures, including good faith estimates of settlement costs, lender 
servicing and escrow account practices, and prohibiting certain practices that increase the cost of settlement 
services; 

  Equal  Credit  Opportunity  Act,  prohibiting  discrimination  on  the  basis  of  race,  creed  or  other  prohibited 

factors in extending credit; 

  Check Clearing for the 21st Century Act (also known as “Check 21”), which gives “substitute checks,” such 
as digital check images and copies made from that image, the same legal standing as the original paper check;  

  The USA PATRIOT Act, which requires banks and savings institutions to establish broadened anti-money 
laundering compliance programs and due diligence policies and controls to ensure the detection and reporting 
of money laundering; and 

  The Bank Secrecy Act, which requires U.S. financial institutions to collaborate with the U.S. government in 

cases of suspected money laundering and fraud. 

Certain of these laws are consumer protection laws that extensively govern the Company’s relationship with its customers.  
Violations  of  applicable  consumer  protection  laws  can  result  in  significant  potential  liability  from  litigation  brought  by 
customers, including actual damages, restitution and attorneys’ fees. Federal bank regulators, state attorneys general and state 
and local consumer protection agencies may also seek to enforce consumer protection requirements and obtain these and other 
remedies, including regulatory sanctions, customer rescission rights, action by the state and local attorneys general in each 
jurisdiction  in  which  the  Company  operates  and  civil  money  penalties.  Failure  to  comply  with  consumer  protection 
requirements may also result in the Company’s inability to pursue merger or acquisition transactions. 

Website Availability of SEC Reports 

Cass files annual, quarterly and current reports with the Securities and Exchange Commission (the “SEC”).  Cass will, as soon 
as reasonably practicable after they are electronically filed with or furnished to the SEC, make available free of charge on its 
website  each  of  its  Annual  Reports  on  Form  10-K,  Quarterly  Reports  on  Form  10-Q,  Current  Reports  on  Form  8-K,  all 
amendments to those reports, and its definitive proxy statements.  The address of Cass’ website is: www.cassinfo.com.   

The reference to the Company’s website address does not constitute incorporation by reference of the information contained 
on the website and should not be considered part of this report. 

Statistical Disclosure by Bank Holding Companies 

For the statistical disclosure by bank holding companies, refer to Item 7, “Management’s Discussion and Analysis of Financial 
Condition and Results of Operations.” 

ITEM 1A.     RISK FACTORS 

This section highlights specific risks that could affect the Company’s business.  Although this section attempts to highlight key 
factors, please be aware that other risks may prove to be important in the future.  New risks may emerge at any time, and Cass 
cannot predict such risks or estimate the extent to which they may affect the Company’s financial performance.  In addition to 
the factors discussed elsewhere or incorporated by reference in this report, the identified risks that could cause actual results to 
differ materially include the following: 

Economic and Market Conditions Risk 

The COVID-19 pandemic creates significant risks and uncertainties for the Company’s business and results of operations. 

In March 2020, the World Health Organization (“WHO”) declared COVID-19 as a global pandemic. The COVID-19 pandemic 
has negatively impacted the global economy, disrupted global supply chains and manufacturing, lowered energy prices, lowered 

8 

 
 
 
 
 
 
 
 
 
 
 
equity market valuations, lowered interest rates, created significant volatility and disruption in financial markets, and increased 
unemployment levels. In addition, the pandemic has resulted in temporary closures of many businesses and the institution of 
social distancing and sheltering in place requirements in many states and communities, including those in major markets in 
which Cass Commercial Bank, the Company’s St. Louis, Missouri-based bank subsidiary, is located or does business. Although 
in  various  locations  certain  activity  restrictions  have  been  relaxed  with  some  success,  many  states  and  localities  are 
experiencing  further  significant  increases  in  the  number  of  COVID-19  cases,  prompting  a  reinstatement  of  prior  activity 
restrictions in some locations and the need for additional aid and other forms of relief for affected individuals, businesses and 
other entities. 

In late fiscal 2020, vaccines for combatting COVID-19 were approved by health agencies within the Company’s operating 
markets and began to be administered. However, initial quantities of vaccines are limited and vaccine distributions, controlled 
by local authorities, are being allocated, generally first to front-line health care workers and other essential workers and next 
to those members of individual populations believed most susceptible to severe effects from COVID-19. The timeline of full 
administration of the COVID-19 vaccines is uncertain and fluctuating, but is widely thought to be unlikely to occur in most 
jurisdictions until mid to late 2021. The impact of COVID-19, including the impact of restrictions imposed to combat its spread, 
could result in additional and prolonged business closures, work restrictions and activity restrictions.  

As a result, the demand for the Company’s products and services has been, and will continue to be, significantly impacted. 
Demand for payment and information processing services by manufacturing, distribution, and retail enterprises, and loans and 
other products and services that the Company and the Bank offer and on which success the Company relies to drive growth, is 
highly dependent upon the business environment in the primary markets in which the Company operates and in the United 
States as a whole. 

Business closures, including constrictions in the manufacturing sector for a portion of the year, have decreased volumes in the 
Company’s payment and information processing services due to the decline in customers’ business activity. In addition, the 
dampened demand for oil and resulting plummet in oil prices has had, and can continue to have, a negative effect on both the 
number of freight transactions processed and the dollar amount of invoices processed.  

Furthermore, the pandemic could influence the recognition of credit losses in the Company’s loan and lease portfolios and 
increase its allowance for credit losses, as both businesses and consumers are negatively impacted by the economic downturn. 
Bank  regulatory  agencies  and  various  governmental  authorities  are  urging  financial  institutions  to  work  prudently  with 
borrowers who are or may be unable to meet their contractual payment obligations because of the effects of COVID-19. In 
addition, the Federal Reserve has taken action to lower the Federal Funds rate, which has adversely affected, and could continue 
to adversely affect, interest income and therefore, the Company’s results of operations and financial condition.  

The Company’s business operations may also be disrupted if significant portions of its workforce are unable to work effectively, 
because of quarantines, illness, government actions, or other restrictions in connection with the pandemic, travel restrictions, 
technology  limitations  and/or  disruptions,  including  remote  working  measures  and  their  attendant  cybersecurity  risks. 
Furthermore, the business operations of the Company and the Bank may be disrupted due to vendors and third-party service 
providers being unable to work or provide services effectively, because of quarantines, illness, government actions, or other 
restrictions in connection with the pandemic. 

The extent to which the COVID-19 pandemic impacts the Company’s business, results of operations, and financial condition, 
as well as its regulatory capital and liquidity ratios, will depend on future developments, which are highly uncertain, including 
the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to the 
pandemic. Moreover, the effects of the COVID-19 pandemic may heighten many of the other risks described in this Item 1A, 
“Risk Factors” section. including, but not limited to, risks of credit deterioration, interest rate changes, governmental actions, 
market volatility, security breaches and technology interruptions. 

General political, economic or industry conditions may be less favorable than expected.  

Local, domestic, and international economic, political and industry-specific conditions and governmental monetary and fiscal 
policies affect the industries in which the Company competes, directly and indirectly.  Conditions such as inflation, recession, 
unemployment, volatile interest rates, tight money supply, real estate values, international conflicts and other factors outside 
of Cass’ control may adversely affect the Company.  Economic downturns could result in the delinquency of outstanding loans, 
which could have a material adverse impact on Cass’ earnings.  

Unfavorable developments concerning customer credit quality could affect Cass’ financial results.  

Although the Company regularly reviews credit exposure related to its customers and various industry sectors in which it has 
business relationships, default risk may arise from events or circumstances that are difficult to detect or foresee.  Under such 
circumstances,  the  Company  could  experience  an  increase  in  the  level  of  provision  for  credit  losses,  delinquencies, 
nonperforming assets, net charge-offs and allowance for credit losses. 

9 

 
 
 
 
 
 
 
 
 
 
 
In certain circumstances, Cass remits payment of invoices prior to receiving funds from its customers. As such, Cass could 
experience losses if such funds are not received from customers after payment is remitted. 

Although the Company regularly reviews credit exposure related to its customers and various industry sectors in which it has 
business relationships, default risk may arise from events or circumstances that are difficult to detect or foresee.  Under such 
circumstances, the Company could experience losses related to funds remitted for payment to freight carriers, utility companies 
and other such companies, prior to receiving funds from its customers.  

The Company has lending concentrations, including, but not limited to, faith-based ministries located in selected cities and 
privately-held businesses located in or near St. Louis, Missouri, that could suffer a significant decline which could adversely 
affect the Company.  

Cass’ customer base consists, in part, of lending concentrations in several segments and geographical areas.  If any of these 
segments or areas is significantly affected by weak economic conditions, the Company could experience increased credit losses, 
and its business could be adversely affected. 

Fluctuations in interest rates could affect Cass’ net interest income and balance sheet.  

The operations of financial institutions such as the Company are dependent to a large degree on net interest income, which is 
the difference between interest income from loans and investments and interest expense on deposits and borrowings.  Prevailing 
economic conditions, the fiscal and monetary policies of the federal government and the policies of various regulatory agencies 
all affect market rates of interest, which in turn significantly affect financial institutions’ net interest income.  Fluctuations in 
interest rates affect Cass’ financial statements, as they do for all financial institutions.  Volatility in interest rates can also result 
in  disintermediation,  which  is  the  flow  of  funds  away  from  financial  institutions  into  direct  investments,  such  as  federal 
government  and  corporate  securities  and  other  investment  vehicles,  which,  because  of  the  absence  of  federal  insurance 
premiums and reserve requirements, generally pay higher rates of return than financial institutions.  As discussed in greater 
detail in Item 7A, “Quantitative and Qualitative Disclosures about Market Risk,” a low level of interest rates will continue to 
have a negative impact on the Company’s net interest income. 

The Company may be adversely impacted by the uncertainty regarding LIBOR as a reference rate.  

The United Kingdom’s Financial Conduct Authority announced in 2017 that after 2021 it would no longer persuade or require 
banks to submit the rates required to calculate the London Interbank Offered Rate (“LIBOR”). This announcement indicates 
that the continuation of LIBOR on the current basis could not be guaranteed after 2021 and resulted in uncertainty about the 
future of LIBOR and what may become accepted alternatives to LIBOR. Subsequently, the administrator of LIBOR announced 
it will consult on its intention to cease the publication of the one week and two month LIBOR settings immediately following 
the  LIBOR  publication  on  December  31,  2021,  and  the  remaining  U.S.  Dollar  LIBOR  settings  immediately  following  the 
LIBOR publication on June 30, 2023. 

Regulators,  industry  groups  and  certain  committees  (e.g.,  the  Alternative  Reference  Rates  Committee)  have,  among  other 
things,  published  recommended  fall-back  language  for  LIBOR-linked  financial  instruments,  identified  recommended 
alternatives for certain LIBOR rates (e.g., the Secured Overnight Financing Rate as the recommended alternative to U.S. Dollar 
LIBOR), and proposed implementations of the recommended alternatives in floating rate instruments. At this time, it is not 
possible to predict whether these specific recommendations and proposals will be broadly accepted, whether they will continue 
to evolve, and what the effect of their implementation may be on the markets for floating-rate financial instruments. 

Certain  of  Cass’  loans  and  other  financial  instruments  include  attributes  that  are  either  directly  or  indirectly  dependent  on 
LIBOR.  The  transition  from  LIBOR  could  create  additional  costs  and  risk.  Since  proposed  alternative  rates  are  calculated 
differently,  payments  under  contracts  referencing  new  rates  will  differ  from  those  referencing  LIBOR.  The  transition  will 
change Cass’ market risk profiles, requiring changes to risk and pricing models, valuation tools, product design and hedging 
strategies.  Failure  to  adequately  manage  this  transition  process with  our  customers  could  adversely  impact  the  Company’s 
reputation. 

Operations  of  the  Company’s  customer  base  are  impacted  by  macro-economic  factors  such  as  a  strong  dollar  and/or 
volatility in commodity prices.  A reduction in its customers’ operations could have a material adverse effect on Cass’ results 
of operations. 

A decline in the cost of oil worldwide can have a negative effect on both the number of freight transactions processed and the 
dollar amount of invoices processed.  For example, lower oil prices can cause a significant drop in drilling supplies being 
transported to fracking operations by domestic railroads and trucks. Lower oil prices can also result in lower gas and fuel prices, 
negatively affecting the dollar amounts of the invoices that Cass processes for its freight and shipping customers. A decline in 
oil prices could have an adverse effect on the Company’s revenues and could significantly impact its results of operations.  

10 

 
 
 
 
 
 
 
 
 
 
 
 
 
Business Operations and Strategic Risk 

Operational difficulties or cyber-security problems could damage Cass’ reputation and business. 

In the ordinary course of business, the Company depends on the reliable operation of its computer operations and network 
connections from its clients to its systems.  Any failure, interruption, or breach in security of these systems would cause Cass 
to be unable to process transactions for its clients, resulting in decreased revenues.  The Company also relies on electronic 
communications and information systems to store sensitive customer data. Any failure, interruption, breach in security or loss 
of data, whatever the cause, could reduce client satisfaction with the Company’s products and services and harm Cass’ financial 
results.  These types of threats may derive from human error, fraud or malice on the part of external or internal parties, or may 
result from accidental technological failure. Further, to access the Company’s products and services, Cass’ customers may use 
computers and mobile devices that are beyond the Company’s security control systems. The Company’s technologies, systems, 
networks  and  software,  and  those  of  other  financial  institutions  have  been,  and  are  likely  to  continue  to  be,  the  target  of 
cybersecurity  threats  and  attacks,  which  may  range  from  uncoordinated  individual  attempts  to  sophisticated  and  targeted 
measures directed at Cass. The risk of a security breach or disruption, particularly through cyber-attack or cyber intrusion, has 
increased as the number, intensity and sophistication of attempted attacks and intrusions from around the world have increased.  
A  material  security  problem  affecting  Cass  could  damage  its  reputation,  deter  prospects  from  purchasing  its  products  and 
services, deter customers from using its products and services or result in liability to Cass. 

Cloud technologies are also critical to the operation of our systems, and our reliance on cloud technologies is growing. Service 
disruptions in cloud technologies may lead to delays in accessing, or the loss of, data that is important to our businesses and 
may hinder our customers’ access to our products and services. 

Although the Company makes significant efforts to maintain the security and integrity of Cass’ information systems and have 
implemented various  measures  to  manage  the  risk of  a  security breach  or  disruption,  there  can  be  no assurance  that Cass’ 
security efforts and measures will be effective or that attempted security breaches or disruptions would not be successful or 
damaging. Even the most well protected information, networks, systems and facilities remain potentially vulnerable because 
attempted security breaches, particularly cyber-attacks and intrusions, or disruptions will occur in the future, and because the 
techniques used in such attempts are constantly evolving and generally are not recognized until launched against a target, and 
in some cases are designed not to be detected and, in fact, may not be detected. Accordingly, the Company may be unable to 
anticipate these techniques or to implement adequate security barriers or other preventative measures, and thus it is virtually 
impossible to entirely mitigate this risk. While specific “cyber” insurance coverage is maintained, which would apply in the 
event of various breach scenarios, the amount of coverage may not be adequate in any particular case. Furthermore, because 
cyber threat scenarios are inherently difficult to predict and can take many forms, some breaches may not be covered under 
Cass’ cyber insurance coverage. A security breach or other significant disruption of Cass’ information systems or those related 
to customers, merchants and third party vendors, including as a result of cyber-attacks, could 1) disrupt the proper functioning 
of Cass’ networks and systems and therefore operations and/or those of certain customers; 2) result in the unauthorized access 
to, and destruction, loss, theft, misappropriation or release of confidential, sensitive or otherwise valuable information of the 
Company or its customers; 3) result in a violation of applicable privacy, data breach and other laws, subjecting the Company 
to  additional  regulatory  scrutiny  and  expose  Cass  to  civil  litigation,  governmental  fines  and  possible  financial  liability;  4) 
require significant management attention and resources to remedy the damages that result; or 5) harm Cass’ reputation or cause 
a decrease in the number of customers that choose to do business with the Company. The occurrence of any of the foregoing 
could have a material adverse effect on Cass’ business, financial condition and results of operations. 

Cass must respond to rapid technological changes and these changes may be more difficult or expensive than anticipated. 

If competitors introduce new products and services embodying new technologies, or if new industry standards and practices 
emerge, the Company’s existing product and service offerings, technology and systems may become obsolete.  Further, if Cass 
fails to adopt or develop new technologies or to adapt its products and services to emerging industry standards, Cass may lose 
current and future customers.  Finally, Cass’ ability to adopt these technologies can also be inhibited by intellectual property 
rights of third parties.  Any of these could have a material adverse effect on its business, financial condition and results of 
operations.  The payment processing and financial services industries are changing rapidly and in order to remain competitive, 
Cass must continue to enhance and improve the functionality and features of its products, services and technologies.  These 
changes may be more difficult or expensive than the Company anticipates. 

Methods of reducing risk exposures might not be effective.  

Instruments, systems and strategies used to hedge or otherwise manage exposure to various types of credit, interest rate, market 
and  liquidity,  operational,  regulatory/compliance,  business  risks  and  enterprise-wide  risks  could  be  less  effective  than 
anticipated.    As  a  result,  the  Company  may  not  be  able  to  effectively  mitigate  its  risk  exposures  in  particular  market 
environments or against particular types of risk. 

11 

 
 
 
 
 
 
 
 
 
 
 
Customer borrowing, repayment, investment, deposit, and payable processing practices may be different than anticipated.  

The Company uses a variety of financial tools, models and other methods to anticipate customer behavior as part of its strategic 
and  financial  planning  and  to  meet  certain  regulatory  requirements.  Individual,  economic,  political  and  industry-specific 
conditions and other factors outside of Cass’ control could alter predicted customer borrowing, repayment, investment, deposit, 
and payable processing practices.  Such a change in these practices could adversely affect Cass’ ability to anticipate business 
needs, including cash flow and its impact on liquidity, and to meet regulatory requirements.  

The Company’s allowance for credit losses (“ACL”) is subject to continuing evaluation and may be insufficient. 

The Company maintains an ACL, which is a reserve established through a provision for credit losses charged to expense. The 
ACL is a valuation account that is deducted from the amortized cost basis to present the net amount expected to be collected 
on loans. Management uses a systematic, documented approach in determining the appropriate level of ACL, which represents 
management’s estimate of losses in loans and off-balance sheet exposures as of the balance sheet date. Management estimated 
the allowance balance using relevant available information from internal and external factors, relating to past events, current 
conditions and reasonable and supportable forecasts based on economic sources, such as Gross Domestic Product (“GDP”). 
Historical credit loss experience, of both the Company and similar peer banks, provides the basis for the estimation of expected 
credit losses. Adjustments to historical loss information are made for lending management experience, asset quality trends, 
borrower’s ability to pay, collateral, and other environmental factors. The ACL is measured on a collective pool basis when 
similar risk characteristics exist. The determination of the appropriate level of the allowance for credit losses inherently involves 
a high degree of subjectivity and requires management to make estimates based on risks and trends that are subject to material 
change.   

The  determination  and  application  of  the  ACL  accounting  policy  involves  judgments,  estimates,  and  uncertainties  that  are 
subject to change. Changes in these assumptions, estimates or the conditions surrounding them may have a material impact on 
the Company’s financial condition, liquidity or results of operations. Various regulatory agencies, as an integral part of the 
examination process, periodically review the ACL. Such agencies may require the Company to recognize additions to the ACL 
or  reserve  increases  to  adversely  graded  classified  loans  based  on  information  available  to  them  at  the  time  of  their 
examinations. 

The application of the model used to determine the ACL could result in volatility in earnings.  Additionally, if charge-offs in 
future periods exceed the ACL, the Company will need additional provisions to increase the ACL. Any increases in the ACL 
will result in a decrease in net income and, possibly, capital, and may have a material adverse effect on the Company’s business, 
financial condition and results of operations.  

See  Item  7,  “Management’s  Discussion  and  Analysis  of  Financial  Condition  and  Results  of  Operations—Provision  and 
Allowance for Credit Losses and Unfunded Commitments” and Item 8, “Financial Statements and Supplementary Data—Note 
1” for additional information. 

Competitive product and pricing pressure within Cass’ markets may change.  

The  Company  operates  in  a  very  competitive  environment,  which  is  characterized  by  competition  from  a  number  of  other 
vendors and financial institutions in each market in which it operates. The Company competes with large payment processors 
and national and regional financial institutions and also smaller auditing companies and banks in terms of products and pricing.  
If the Company is unable to compete effectively in products and pricing in its markets, business could decline.  

Management’s ability to maintain and expand customer relationships may differ from expectations.  

The  industries  in  which  the  Company  operates  are  very  competitive.    The  Company  not  only  competes  for  business 
opportunities with new customers, but also competes to maintain and expand the relationships it has with its existing customers.  
The  Company  continues  to  experience  pressures  to  maintain  these  relationships  as  its  competitors  attempt  to  capture  its 
customers.  

The introduction, withdrawal, success and timing of business initiatives and strategies, including, but not limited to, the 
expansion of payment and processing activities to new markets, the expansion of products and services to existing markets 
and  opening  of  new  bank  branches,  may  be  less  successful  or  may  be  different  than  anticipated.    Such  a  result  could 
adversely affect Cass’ business. 

The Company makes certain projections as a basis for developing plans and strategies for its payment processing and banking 
products. If the Company does not accurately determine demand for its products and services, it could result in the Company 
incurring  significant  expenses  without  the  anticipated  increases  in  revenue,  which  could  result  in  an  adverse  effect  on  its 
earnings. 

12 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
In addition, there are risks and uncertainties associated with the introduction of new products and services, including substantial 
investments of time and resources. The introduction and development of new products and services may not be achieved along 
expected  timelines,  or  at  all,  and  may  not  be  successful  as  a  result  of  factors  beyond  the  Company’s  control,  including 
regulatory,  competition  and  external  market  factors.  Failure  to  successfully  manage  these  risks  in  the  development  and 
implementation of new products or services, and failure to integrate such new products and services into our existing system 
of internal controls, could have a material adverse effect on our business, financial condition and results of operations. 

The Company and the Bank are subject to liquidity risk. 

The  Company  requires  liquidity  to  meet  deposit  and  accounts  and  drafts  payable  obligations  as  they  come  due.  Access  to 
funding  sources  in  amounts  adequate  to  finance  the  Company’s  commitments  and  business  activities  or  on  terms  that  are 
acceptable or favorable to the Company could be impaired by risks and uncertainties that are beyond the Company’s control, 
including those described in this Item 1A, “Risk Factors” section.  

The Company’s access to deposits and accounts and drafts payable for liquidity purposes may also be adversely affected by 
the needs of the Company’s depositors and customers. A failure to maintain adequate liquidity could have a material adverse 
effect on the Company’s business, financial condition and results of operations. 

Management’s ability to retain key officers and employees may change.  

Cass’ future operating results depend substantially upon the continued service of Cass’ executive officers and key personnel.  
Cass’ future operating results also depend in significant part upon Cass’ ability to attract and retain qualified management, 
financial, technical, marketing, sales, and support personnel.  Competition for qualified personnel is intense, and the Company 
cannot ensure success in attracting or retaining qualified personnel.  There may be only a limited number of persons with the 
requisite skills to serve in these positions, and it may be increasingly difficult for the Company to hire personnel over time.  
Cass’ business, financial condition and results of operations could be materially adversely affected by the loss of any of its key 
employees, by the failure of any key employee to perform in his or her current position, or by Cass’ inability to attract and 
retain skilled employees. 

Regulatory, Legal and Accounting Risk 

The Company and the Bank are subject to extensive government regulation and supervision and possible enforcement or 
other legal actions that could detrimentally affect Cass’ business. 

The Company and the Bank are subject to extensive federal and state regulation and supervision, the primary focus of which 
is to protect customers, depositors, the deposit insurance fund and the safety and soundness of the banking system as a whole, 
and not shareholders.  In addition, since the global financial crisis, financial institutions generally have been subject to increased 
scrutiny from regulatory authorities, with an increased focus on risk management and consumer compliance.  This regulatory 
structure and heightened focus gives the regulatory authorities extensive discretion in connection with their supervisory and 
enforcement activities and examination policies, including policies with respect to capital levels, the timing and amount of 
dividend payments, the classification of assets and the establishment of adequate loan loss reserves for regulatory purposes.  
Failure to comply with applicable laws, regulations, policies or guidance could result in enforcement and other legal actions 
by federal and state authorities, including criminal and civil penalties, the loss of FDIC insurance, revocation of a banking 
charter, and other regulatory sanctions, as well as reputational damage, any of which could have a material adverse effect on 
the Company’s business, financial condition and results of operations. 

Congress and federal regulatory agencies continually review banking laws, regulations and policies for possible changes.  The 
substance and impact of pending or future legislation or regulation, or the application thereof, cannot be predicted, although 
any change could impact the regulatory structure under which the Company or its competitors operate and may significantly 
increase  costs,  impede  the  efficiency  of  internal  business  processes,  require  an  increase  in  regulatory  capital,  require 
modifications  to  the  Company’s  business  strategy,  and/or  limit  its  ability  to  pursue  business  opportunities  in  an  efficient 
manner.  A change in statutes, regulations or regulatory policies applicable to the Company or any of its subsidiaries could 
have a material, adverse effect on the Company’s business, financial condition and results of operations.  

See Item 1, “Business—Supervision and Regulation,” and Item 8, Note 2 to the consolidated financial statements included 
elsewhere in this report for additional information. 

The Company may need to raise additional capital or sell assets if it fails to meet regulatory capital requirements or meet 
commitments and liquidity needs. Such capital may not be available on favorable terms, or at all. 

Fully  phased  in,  the  Basel  III  Capital  rules  implemented  stricter  capital  requirements  and  leverage  limits  and  methods  for 
calculating risk-weighted assets, meaning the Company is required to hold more capital against such assets. Complying with 

13 

 
 
 
 
 
 
 
 
 
 
 
 
 
these  more  stringent  capital  requirements  could  result  in  management  modifying  its  business  strategy  and  could  limit  the 
Company’s ability to make distributions, including paying dividends, or buying back shares. 

The Company may also need to raise additional capital in the future to provide it with sufficient capital resources and liquidity 
to meet commitments and business needs. The ability to raise additional capital, if needed, will depend on, among other things, 
conditions in the capital markets at that time and the Company’s financial condition, as well as the need for other financial 
institutions  to  raise  capital  at  the  same  time.  Economic  conditions  and  the  loss  of  confidence  in  financial  institutions  may 
increase  the  cost  of  funding  and  limit  access  to  certain  customary  sources  of  capital,  including  inter-bank  borrowings, 
repurchase agreements and borrowings from the discount window of the Federal Reserve. 

An  inability  to  raise  additional  capital  on  acceptable  terms  when  needed  could  have  a  materially  adverse  effect  on  the 
Company’s business, financial condition and results of operations. 

Legal and regulatory proceedings and related matters with respect to the financial services industry, including those directly 
involving the Company and its subsidiaries, could adversely affect Cass or the financial services industry in general.  

The Company is subject to various legal and regulatory proceedings.  It is inherently difficult to assess the outcome of these 
matters, and there can be no assurance that the Company will prevail in any proceeding or litigation.  Any such matter could 
result in substantial cost and diversion of Cass’ efforts, which by itself could have a material adverse effect on Cass’ financial 
condition and operating results. Further, adverse determinations in such matters could result in actions by Cass’ regulators that 
could materially adversely affect Cass’ business, financial condition or results of operations.  Please refer to Item 3, “Legal 
Proceedings.” 

The Company’s accounting policies and methods are the basis of how Cass reports its financial condition and results of 
operations,  and  they  require  management  to  make  estimates  about  matters  that  are  inherently  uncertain.    In  addition, 
changes  in  accounting  policies  and  practices,  as  may  be  adopted  by  the  regulatory  agencies,  the  Financial  Accounting 
Standards Board, or other authoritative bodies, could materially impact Cass’ financial statements. 

The Company’s accounting policies and methods are fundamental to how Cass records and reports its financial condition and 
results of operations.  Management must exercise judgment in selecting and applying many of these accounting policies and 
methods in order to ensure that they comply with generally accepted accounting principles and reflect management’s judgment 
as to the most appropriate manner in which to record and report Cass’ financial condition and results of operations.  In some 
cases, management must select the accounting policy or method to apply from two or more alternatives, any of which might 
be reasonable under the circumstances yet might result in the Company reporting materially different amounts than would have 
been reported under a different alternative.  

Cass  has  identified  one  accounting  policy  as  being  “critical”  to  the  presentation  of  its  financial  condition  and  results  of 
operations because they require management to make particularly subjective and/or complex judgments about matters that are 
inherently  uncertain  and  because  of  the  likelihood  that  materially  different  amounts  would  be  reported  under  different 
conditions  or  using  different  assumptions.    More  information  on  Cass’  critical  accounting  policies  is  contained  in  Item  7, 
“Management’s Discussion and Analysis of Financial Condition and Results of Operations.” 

From time to time, the regulatory agencies, the Financial Accounting Standards Board (“FASB”), and other authoritative bodies 
change the financial accounting and reporting standards that govern the preparation of the Company’s financial statements.  
These changes can be hard to predict and can materially impact how management records and reports the Company’s financial 
condition and results of operations. 

Cass is subject to examinations and challenges by tax authorities, which, if not resolved in the Company’s favor, could 
adversely affect the Company’s financial condition and results of operations.  

In the normal course of business, Cass and its affiliates are routinely subject to examinations and challenges from federal and 
state tax authorities regarding the amount of taxes due in connection with investments it has made and the businesses in which 
it is engaged.  Recently, federal and state taxing authorities have become increasingly aggressive in challenging tax positions 
taken  by  financial  institutions.    These  tax  positions  may  relate  to  tax  compliance,  sales  and  use,  franchise,  gross  receipts, 
payroll, property and income tax issues, including tax base, apportionment and tax credit planning.  The challenges made by 
tax authorities may result in adjustments to the timing or amount of taxable income or deductions or the allocation of income 
among tax jurisdictions.  If any such challenges are made and are not resolved in the Company’s favor, they could have an 
adverse effect on Cass’ financial condition and results of operations. 

14 

 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
General Risk Factors   

Cass’ stock price can become volatile and fluctuate widely in response to a variety of factors. 

The Company’s stock price can fluctuate based on factors that can include actual or anticipated variations in Cass’ quarterly 
results; new technology or services by competitors; unanticipated losses or gains due to unexpected events, including losses or 
gains on securities held for investment purposes; significant acquisitions or business combinations, strategic partnerships, joint 
ventures or capital commitments by or involving the Company or its competitors; changes in accounting policies or practices; 
failure to integrate acquisitions or realize anticipated benefits from acquisitions; or changes in government regulations. 

General market fluctuations, industry factors and general economic and political conditions, such as economic slowdowns or 
recessions, governmental intervention, interest rate changes, credit loss trends, low trading volume or currency fluctuations 
also could cause Cass’ stock price to decrease regardless of the Company’s operating results. 

Certain  events  beyond  the  Company’s  control,  such  as  severe  weather,  natural  disasters,  terrorist  activities  or  other 
hostilities, may adversely affect the general economy, financial and capital markets, specific industries, and the Company.  

Severe weather, natural disasters, acts of terrorism or other hostilities, and other adverse external events beyond the Company’s 
control,  could  have  a  significant  impact  on  the  Company’s  ability  to  conduct  business.  Such  events  could  disrupt  Cass’ 
operations or those of its customers, affect the stability of the Bank’s deposit base, impair the ability of borrowers to repay 
outstanding loans, impair the value of collateral securing loans, cause significant property damage, result in loss of revenue 
and/or cause the Company to incur additional expenses. The occurrence of any such event in the future could have a material 
adverse effect on the Company’s business, which, in turn, could have a material adverse effect on the Company’s financial 
condition and results of operations.  

ITEM 1B.     UNRESOLVED STAFF COMMENTS 

None.  

ITEM 2.      PROPERTIES 

In September 2012, the Company entered into a 10-year lease for office space in St. Louis County, Missouri, to house the 
headquarters of the Company and the Bank. The Company’s headquarters occupy 13,991 square feet in an office center at 
12444 Powerscourt Drive along with 3,563 square feet in the same center at 12412 Powerscourt Drive. The Bank’s headquarters 
occupy 10,564 square feet in the same center at 12412 Powerscourt Drive.   

The Company owns approximately 61,500 square feet of office space at 13001 Hollenberg Drive in Bridgeton, Missouri where 
the Company’s transportation processing activities are performed. 

The  Company  owns  a production  facility  of  approximately  45,500  square  feet  located at  2675  Corporate  Exchange  Drive, 
Columbus, Ohio.  Additional facilities are located in Greenville, South Carolina, Wellington, Kansas, Jacksonville, Florida and 
Columbus, Ohio.  The Company has offices in Breda, Netherlands, Basingstoke, United Kingdom, and Singapore to service 
its multinational customers.   

In addition, the Bank owns a banking facility near downtown St. Louis, Missouri, has an operating branch in the Bridgeton, 
Missouri location, and has additional leased facilities in Fenton, Missouri and Colorado Springs, Colorado. 

Management believes that these facilities are suitable and adequate for the Company’s operations. 

ITEM 3.     LEGAL PROCEEDINGS 

The Company and its subsidiaries are not involved in any pending proceedings other than ordinary routine litigation incidental 
to their businesses.  Management believes none of these proceedings, if determined adversely, would have a material effect on 
the business or financial conditions of the Company or its subsidiaries. 

ITEM 4.    MINE SAFETY DISCLOSURES 

Not applicable. 

15 

 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PART II 

ITEM 5.     MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND 

ISSUER PURCHASES OF EQUITY SECURITIES 

The Company’s common stock is quoted on The Nasdaq Global Select Market under the symbol “CASS.”  As of February 
17, 2021, there were approximately 3,716 holders of record of the Company’s common stock. 

The Company has continuously paid regularly scheduled cash dividends since 1934 and expects to continue to pay quarterly 
cash dividends in the future. However, future dividend payments will depend on the Company’s earnings, capital requirements, 
financial condition, applicable banking regulatory requirements and other factors considered relevant by the Company’s Board 
of Directors. 

The  Company  maintains  a  treasury  stock  buyback  program  pursuant  to  which  the  Board  of  Directors  has  authorized  the 
repurchase of up to 500,000 shares of the Company’s common stock. As restored by the Board of Directors in October 2020, 
the program provides that the Company may repurchase up to an aggregate of 500,000 shares of common stock and has no 
expiration date. The Company repurchased a total of 162,901 shares at an aggregate cost of $6,825,000 during the year ended 
December 31, 2020 and 154,593 shares at an aggregate cost of $7,779,000 during the year ended December 31, 2019. A portion 
of the repurchased shares may be used for the Company’s employee benefit plans, and the balance will be available for other 
general  corporate  purposes. The pace  of  repurchase  activity  will  depend  on factors  such  as  levels of cash generation  from 
operations, cash requirements for investments, repayment of debt, current stock price, business and market conditions, and 
other factors. The Company may repurchase shares from time to time on the open market or in private transactions, including 
structured transactions. The stock repurchase program may be modified or discontinued at any time.   

During the three months ended December 31, 2020, the Company repurchased a total of 34,122 shares of its common stock 
pursuant to its treasury stock buyback program, as follows: 

Total 
Number of 
Shares 
Purchased 

— 

— 

34,122 

34,122 

Average Price 
Paid per Share 

 — 

— 

$38.62 

$38.62 

Period 

October 1, 2020 – 
October 31, 2020  
November 1, 2020 –  
November 30, 2020  
December 1, 2020 –  
December 31, 2020 

Total 

Total Number 
of Shares 
Purchased as 
Part of 
Publicly 
Announced 
Plans or 
Programs1 

Maximum 
Number of 
Shares that 
May Yet Be 
Purchased 
Under the 
Plans or 
Programs 

— 

— 

34,122 

34,122 

500,000 

500,000 

465,878 

465,878 

 (1)  All repurchases made during the quarter ended December 31, 2020 were made pursuant to the treasury stock buyback program, which was 

authorized by the Board of Directors on October 17, 2011 and announced by the Company on October 20, 2011. The program, as 
modified by the Board of Directors on October 20, 2014, provides that the Company may repurchase up to an aggregate of 500,000 shares 
of common stock and has no expiration date. The program is periodically modified by the Board of Directors and was most recently 
modified on October 20, 2020 to restore the aggregate number of shares available for repurchase to 500,000. 

16 

 
 
 
 
 
 
 
 
Performance Quoted on The Nasdaq Stock Market for the Last Five Fiscal Years 

The following graph compares the cumulative total returns over the last five fiscal years of a hypothetical investment of $100 
in shares of common stock of the Company with a hypothetical investment of $100 in The Nasdaq Stock Market (“Nasdaq”), 
the index of Nasdaq computer and data processing stocks, and the index of Nasdaq bank stocks.  The graph assumes $100 was 
invested on December 31, 2015, with dividends reinvested.  Returns are based on period end prices. 

Comparison of 5 Year Cumulative Total Return
Assumes Initial Investment of $100
December 2020

350.00

300.00

250.00

200.00

150.00

100.00

50.00

0.00

2015

2016

2017

2018

2019

2020

Cass Information Systems Inc

NASDAQ Stock Market (US Companies)

NASDAQ Computer and Data Processing Index

NASDAQ Banks Index

17 

 
 
 
ITEM 6.     SELECTED FINANCIAL DATA 

The  following  table  presents  selected  financial  information  for  each  of  the  five  years  ended  December  31.    The  selected 
financial data should be read in conjunction with the Company’s consolidated financial statements and accompanying notes 
included in Item 8 of this report. 

(Dollars in thousands except per share data) 
Fee revenue and other income 
Interest and fees on loans 
Interest income on debt and equity securities 
Other interest income 
  Total interest income 
Interest expense on deposits 
Interest on short-term borrowings 
Provision for credit/loan losses 
  Net interest income after provision 
Operating expense 
  Income before income tax expense 
  Income tax expense 
Net income  
Diluted earnings per share 
Dividends per share  
Dividend payout ratio 
Average total assets 
Average net loans 
Average investment securities 
Average total deposits 
Average total shareholders’ equity 
Return on average total assets 
Return on average equity 
Average equity to assets ratio 
Equity to assets ratio at year-end 
Tangible common equity to tangible assets  
Tangible common equity to risk-weighted   

assets 

Net interest margin 
Allowance for credit/loan losses to loans at 

year-end 

Nonperforming assets to loans and foreclosed 

assets 

Net loan (recoveries) charge-offs to average 

loans outstanding 

2020 

2018 

2019 
$  100,441  $  110,069  $  104,076  $ 
36,461 
10,336 
5,812 
52,609 
5,191 
2 
250 
47,166 
  119,769 
37,466 
7,062 
30,404  $ 
2.07  $ 
1.05 
50.11  % 

32,477 
11,167 
4,282 
47,926 
3,736 
— 
— 
44,190 
  111,919 
36,347 
6,079 
30,268  $ 
2.03  $ 
.89 
43.53  % 

37,665 
8,796 
1,226 
47,687 
2,360 
2 
810 
44,515 
  114,615 
30,341 
5,165  
25,176  $ 
1.73  $ 
1.08 
61.96 % 

2017 
95,512  $ 
28,641 
10,993 
2,343 
41,977 
2,187 
— 
— 
39,790 
  100,403 
34,899 
9,885  (1) 
25,014  $ 
1.68  $ 
.72 
42.68  % 

$ 
$ 

2016 
86,136 
29,063 
9,801 
1,066 
39,930 
2,029 
— 
(1,500) 
39,401 
93,473 
32,064 
7,716 
24,348 
1.63 
.68 
40.98 % 

$ 1,952,110  $  1,749,574  $ 1,637,876  $  1,568,112  $  1,504,474 
  667,158 
  700,631 
  895,345 
  352,129 
  448,890 
  365,254 
  614,975 
  624,877 
  836,843 
  207,060 
  223,372 
246,088 

  749,710 
  423,384 
  671,144 
  236,467 

  653,459 
  426,657 
  602,490 
  216,548 

1.29 % 

1.74  % 

1.85  % 

1.60  % 

1.62  % 

10.23 
12.61 
11.85 
11.14 

20.38  
2.82 

12.86 
13.52 
13.84 
12.93 

17.78 
3.36 

13.55 
13.64 
13.56 
12.83 

18.85 
3.32 

11.55 
13.81 
14.04 
13.25 

20.23 
3.34 

11.76 
13.76 
13.82 
13.04  

20.13  
3.32 

1.34 

1.37 

1.42 

1.49 

1.53 

—  

— 

—  

(.01) 

—  

— 

—  

— 

.04  

(.01) 

(1) Includes one-time, non-cash Tax Cuts and Jobs Act (“TCJA”) charge of $1,824,000. 	

ITEM 7.  MANAGEMENT'S  DISCUSSION  AND  ANALYSIS  OF  FINANCIAL  CONDITION  AND  RESULTS  OF 

OPERATIONS 

The  following  discussion  and  analysis  provides  information  about  the  more  significant  factors  that  impacted  the  financial 
condition and results of operations of the Company for the years ended December 31, 2020, 2019 and 2018.  This discussion 
and analysis should be read in conjunction with the Company’s consolidated financial statements and accompanying notes and 
other selected financial data presented elsewhere in this report. Refer to Item 7, “Management’s Discussion and Analysis of 
Financial Condition and Results of Operations” included in the Company’s Annual Report on Form 10-K/A filed with the SEC 
on March 6, 2020 and incorporated herein by reference for a discussion and analysis of the more significant factors that affected 
periods prior to 2019. 

Executive Overview 

Cass provides payment and information processing services to large manufacturing, distribution and retail enterprises from its 
offices/locations  in  St.  Louis,  Missouri,  Columbus,  Ohio,  Greenville,  South  Carolina,  Wellington,  Kansas,  Jacksonville, 
Florida, Breda, Netherlands, Basingstoke, United Kingdom, and Singapore.  The Company’s services include freight invoice 
rating, payment processing, auditing, and the generation of accounting and transportation information.  Cass also processes and 
pays energy invoices, which include electricity and gas as well as waste and telecommunications expenses, and is a provider 
of telecom expense management solutions.  Cass solutions include a B2B payment platform for clients that require an agile 

18 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
fintech partner.  Additionally, the Company offers an on-line platform to provide generosity services for faith-based and non-
profit organizations. The Company’s bank subsidiary, the “Bank,” supports the Company’s payment operations. The Bank also 
provides banking services to its target markets, which include privately-owned businesses and faith-based ministries in the St. 
Louis metropolitan area as well as other selected cities in the United States. 

The specific payment and information processing services provided to each customer are developed individually to meet each 
customer’s requirements, which can vary greatly.  In addition, the degree of automation such as electronic data interchange, 
imaging, work flow, and web-based solutions varies greatly among customers and industries.  These factors combine so that 
pricing varies greatly among the customer base.  In general, however, Cass is compensated for its processing services through 
service fees and investment of account balances generated during the payment process.  The amount, type, and calculation of 
service fees vary greatly by service offering, but generally follow the volume of transactions processed.  Interest income from 
the balances generated during the payment processing cycle is affected by the amount of time Cass holds the funds prior to 
payment and the dollar volume processed.  Both the number of transactions processed and the dollar volume processed are 
therefore key metrics followed by management.  Other factors will also influence revenue and profitability, such as changes in 
the  general  level  of  interest  rates,  which  have  a  significant  effect  on  net  interest  income.    The  funds  generated  by  these 
processing activities are invested in overnight investments, investment grade securities, advances to payees, and loans generated 
by the Bank.  The Bank earns most of its revenue from net interest income, or the difference between the interest earned on its 
loans and investments and the interest paid on its deposits and other borrowings.  The Bank also assesses fees on other services 
such as cash management services. 

Industry-wide  factors  that  impact  the  Company  include  the  willingness  of  large  corporations  to  outsource  key  business 
functions such as freight, energy, telecommunication and environmental payment and audit.  The benefits that can be achieved 
by  outsourcing  transaction  processing,  and  the  management  information  generated  by  Cass’  systems  can  be  influenced  by 
factors such as the competitive pressures within industries to improve profitability, the general level of transportation costs, 
deregulation of energy costs, and consolidation of telecommunication providers.  Economic factors that impact the Company 
include the general level of economic activity that can affect the volume and size of invoices processed, the ability to hire and 
retain qualified staff, and the growth and quality of the loan portfolio.  The general level of interest rates also has a significant 
effect on the revenue of the Company.  As discussed in greater detail in Item 7A, “Quantitative and Qualitative Disclosures 
about  Market  Risk,”  a  decline  in  the  general  level  of  interest  rates  can  have  a  negative  impact  on  net  interest  income  and 
conversely, a rise in the general level of interest rates can have a positive impact on net interest income.  The cost of fuel is 
another factor that has a significant impact on the transportation sector.  As the price of fuel goes up or down, the Company’s 
earnings increase or decrease with the dollar amount of transportation invoices. 

In 2020, total fee revenue and other income decreased $9,628,000, or 9%, net interest income after provision for credit losses 
decreased $2,651,000, or 6%, total operating expenses decreased $5,154,000, or 4%, and net income decreased $5,228,000, or 
17%.    This  performance  in  2020  was  negatively  impacted  by  the  COVID-19  global  pandemic.    For  payment  processing 
services, business closures have led to a decrease in the number of transactions and dollars processed due to the decline in 
customers’  business  activity,  which  resulted  in  a  negative  effect  on  total  fee  revenue  and  other  income.    Additionally,  the 
Federal Reserve’s actions to lower the Federal Funds rate adversely impacted net interest income. Total operating expenses 
decreased as the lower number of transactions processed had a corresponding reduction in personnel expense and COVID-19 
limited employee travel-related expenses. The asset quality of the Company’s loans and investments as of December 31, 2020 
remained strong.  

Currently, management views Cass’ major opportunity as the continued expansion of its payment and information processing 
service  offerings  and  customer  base.    Management  intends  to  accomplish  this  by  maintaining  the  Company’s  leadership 
position in applied technology, which when combined with the security and processing controls of the Bank, makes Cass unique 
in the industry. 

Impact of New and Not Yet Adopted Accounting Pronouncements 

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments – Credit Losses (Topic 326): Measurement of Credit 
Losses on Financial Instruments (“ASU 2016-13”).  The standard is effective for fiscal periods beginning after December 15, 
2019.    The  Coronavirus Aid,  Relief,  and  Economic  Security  (“CARES”) Act was  signed  into  law on  March 27, 2020  and 
included provisions that temporarily delayed the required implementation date of ASU 2016-13 to the earlier of the end of the 
national pandemic or December 31, 2020. The Consolidated Appropriations Act (“CAA”) was signed into law on December 
27, 2020 and extended the deferral of required implementation of ASU 2016-13 to the earlier of the first day of a company’s 
fiscal year that begins after the date the COVID-19 national emergency comes to an end or January 1, 2022. The Company 
elected to defer the adoption of ASU 2016-13 until December 31, 2020 with an effective date of January 1, 2020. 

The ASU required measurement and recognition of expected credit losses for financial instruments held, as applicable, which 
include allowances for credit losses expected over the life of the portfolio, rather than incurred losses, which include allowances 
for  current  probable  and  estimable  losses  within  the  portfolio.    Under  this  standard,  the  Company  is  required  to  hold  an 
allowance equal to the expected life-of-loan losses on the loan portfolio.  It also applies to off-balance sheet credit exposures 

19 

 
 
 
 
 
 
 
 
such as loan commitments, standby letters of credit and other similar instruments. In addition, ASU 2016-13 made changes to 
the accounting for available-for-sale debt securities. 

The Company adopted ASU 2016-13 using a modified retrospective approach. Results for annual reporting periods beginning 
after January 1, 2020 are presented under ASU 2016-13 while prior period amounts continue to be reported in accordance with 
previously applicable GAAP. Results for quarterly reporting periods beginning after December 31, 2020 in the Company’s 
Form 10-Q will be presented under ASU 2016-13 while prior quarterly period amounts continue to be reported in accordance 
with  previously  applicable  GAAP.  The  Company  recognized  increases  of  $723,000  in  the  allowance  for  credit  losses  and 
$402,000 in the reserve for unfunded commitments, with a corresponding reduction to retained earnings, net of tax, of $856,000. 
No credit loss allowance was required upon adoption for the investment securities portfolio. 

The following table illustrates the impact of the adoption of ASU 2016-13: 

(In thousands) 
Assets: 
     Allowance for credit/loan losses on  
         loans 
     Deferred tax asset 
Liabilities: 
     Reserve for unfunded commitments 
Shareholders’ equity: 
     Retained earnings 

Critical Accounting Policies 

December 
31, 2019 

Impact of 
ASU 2016-13 
Adoption 

As Reported 
Under ASU 
2016-13  

$ 

10,556 

$ 

723 

$ 

11,279 

2,298 

─ 

269 

402 

2,567 

402 

90,341 

(856) 

89,485 

The  Company  has  prepared  the  consolidated  financial  statements  in  this  report  in  accordance  with  the  FASB  Accounting 
Standards  Codification  (“ASC”).    In  preparing  the  consolidated  financial  statements,  management  makes  estimates  and 
assumptions that affect the reported amount of assets and liabilities, disclosure of contingent assets and liabilities at the date of 
the financial statements, and the reported amounts of revenue and expenses during the reporting period.  These estimates have 
been  generally  accurate  in  the  past,  have  been  consistent  and  have  not  required  any  material  changes.    There  can  be  no 
assurances that actual results will not differ from those estimates.  The accounting policy that requires significant management 
estimates and is deemed critical to the Company’s results of operations or financial position has been discussed with the Audit 
Committee of the Board of Directors and is described below. 

Allowance for Credit Losses.  The Company performs periodic and systematic detailed reviews of its loan portfolio to determine 
management’s estimate of the lifetime expected credit losses.  Although these estimates are based on established methodologies 
for determining allowance requirements, actual results can differ significantly from estimated results.  These policies affect 
both segments of the Company.  The impact and associated risks related to these policies on the Company’s business operations 
are discussed in the “Provision and Allowance for Credit Losses and Allowance for Unfunded Commitments” section of this 
report.   

See Item 8, “Financial Statements and Supplementary Data—Note 1” for additional information on the adoption of ASU 2016-
13. 

Impact of COVID-19 on the Company’s Business 

During  the  year  ended  December  31,  2020,  the  effects  of  COVID-19  and  related  actions  to  attempt  to  control  its  spread 
significantly impacted the global economy and adversely affected the Company’s operating results in both the Information 
Services and Banking Services segments. 

With the spread of COVID-19 to the U.S. in the first quarter of 2020, many state and local governments recommended or 
mandated limitations on crowd size, closures of businesses and shelter-in-place orders in order to slow the transmission. The 
extent and nature of government actions varied during fiscal year 2020 and in early fiscal year 2021 based upon the then-current 
extent  and  severity  of  the  COVID-19  pandemic  within  the  respective  localities.  Severe  business  disruptions,  resulting 
constrictions  in  the  manufacturing  sector  for  most  of  the  year,  decreased  oil  demand  and  prices  and  general  economic 
uncertainty,  significantly  and  adversely  impacted  the  Company’s  customers’  business  operations  and  had  a  corresponding 
negative affect on the Company’s revenue generation in each sector of the Company’s Information Services segment. 

20 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The Federal Reserve also took action to lower the Federal Funds rate in connection with COVID-19 relief, adversely affecting 
the Company’s net interest income and operating results for fiscal 2020 tied to Banking Services. The Federal Reserve has 
indicated that it will retain the current low level interest rates until the economy has stabilized. 

Bank  regulatory  agencies  and  various  governmental  authorities  are  urging  financial  institutions  to  work  prudently  with 
borrowers  who  are  or  may  be  unable  to  meet  their  contractual  payment  obligations  because  of  the  effects  of  COVID-19. 
Accordingly, and in coordination with its primary regulators, the Company deferred borrower principal payments on loans 
during the second quarter of 2020, on an as needed basis, for periods of up to six months. There were no borrowers remaining 
on deferred terms at the end of the third quarter of 2020. 

In response to COVID-19, the CARES Act was adopted on March 27, 2020. The CARES Act provides for an estimated $2.2 
trillion to fight the COVID-19 pandemic and stimulate the economy by supporting individuals and businesses through loans, 
grants, tax changes, and other types of relief. Among other things, the CARES Act established the Paycheck Protection Program 
(“PPP”), which allows entities to apply for low-interest private loans to fund payroll and other costs which, subject to certain 
conditions and qualifications, are partially or fully forgivable. In support of the CARES Act, the Bank had processed nearly 
350 applications for PPP loans of approximately $170,000,000 during the year ended December 31, 2020 to provide much-
needed cash to small business and self-employed taxpayers during the COVID-19 crisis. The loans were primarily made to 
existing bank customers and are 100% guaranteed by the Small Business Administration and helped offset the near-zero interest 
rate environment. 

Cass remains committed to creating a safe and healthy environment for employees while offering assurance that it remains a 
financially  strong  service  provider  possessing  the  resources  necessary  to  weather  this  pandemic  in  support  of  its  valued 
customers.  

In late fiscal 2020, vaccines effective in combatting COVID-19 were approved by health agencies and began to be administered. 
However, initial quantities of vaccines are limited and full administration of the COVID-19 vaccines is unlikely to occur in 
most jurisdictions until mid- to late-2021. The timeline and outlook of economic recovery from COVID-19 is unknown at this 
time,  and  prolonged,  extensive  business  interruptions  would  continue  to  adversely  affect  the  Company’s  operations  and 
financial  results.  Given  these  and  other  uncertainties  discussed  throughout  this  report,  the  Company  remains  subject  to 
heightened risk, and the aggregate impact that COVID-19 could have on the Company’s financial condition and operating 
results is presently unknown. 

For further discussion on COVID-19 and its impact on the Company, refer to Item 8, “Financial Statements and Supplementary 
Data—Note 1 

Summary of Results 

(In thousands except per share data) 
Total processing volume 
Total invoice dollars processed and paid 
Payment and processing fees 
Net interest income after provision for 
         credit/loan losses 
Total net revenue 
Average earning assets 
Net interest margin(1) 
Net income 
Diluted earnings per share 
Return on average assets 
Return on average equity 
(1) Presented on a tax-equivalent basis. 

For the Years Ended December 31, 
       2019 

       2020 

       2018 

60,476 

63,567 
$39,975,033  $42,973,242 
$107,953 

$97,204 

$44,515 
$144,956 

$47,166 
$157,235 
$1,674,297  $1,472,399 
3.36% 
$30,404 
$2.07 
1.74% 
12.86% 

2.82% 
$25,176 
$1.73 
1.29% 
10.23% 

66,255 
$42,380,453 
$102,181 

$44,190 
$148,266 
$1,403,748 
3.32% 
$30,268 
$2.03 
1.85% 
13.55% 

% Change 

  2020 v. 2019  2019 v. 2018 
(4.1)% 
1.4 
5.6 

(4.9)% 
(7.0) 
(10.0) 

(5.6) 
(7.8) 
13.7 
— 
(17.2) 
(16.4) 
— 
— 

6.7 
6.0 
4.9 
— 
0.4 
2.0 
— 
— 

The results of 2020 compared to 2019 include the following significant items: 

Overall, the Company’s revenue and profitability declined, primarily as a result of the COVID-19 global pandemic.  For 
payment processing services, business closures have led to a decrease in the number of transactions and dollars processed 
due to the decline in customers’ business activity.  COVID-19, along with a constriction in manufacturing activity for a 
portion of the year, had a negative effect on payment processing fees, processing volume, and invoice dollars processed 
and paid which decreased 10%, 5%, and 7%, respectively.   

Average earning assets increased 14% and net interest income after provision for credit losses decreased 6% year over 
year.  The Federal Reserve’s actions to lower the Federal Funds rate adversely impacted net interest income after provision 

21 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
for credit losses and the net interest rate margin.  The increase in average earning assets, driven by government stimulus 
programs,  partially  offset  the  impact of  the  near-zero  interest rate  environment  on  the  Company’s net  interest  margin. 
There was a provision for credit losses recorded of $810,000 in 2020 compared to $250,000 in 2019. 

There were gains from the sale of securities of $1,075,000 and $19,000 in 2020 and 2019, respectively. Operating expenses 
decreased $5,154,000 or 4%, as the decrease in the number of transactions processed had a corresponding decrease in 
personnel expense. In addition, COVID-19 limited employee travel-related expenses. 

Fee Revenue and Other Income 

The Company’s fee revenue is derived mainly from transportation and facility payment and processing fees.  As the Company 
provides its processing and payment services, it is compensated by service fees which are typically calculated on a per-item 
basis, discounts received for services provided to carriers and by the accounts and drafts payable balances generated in the 
payment process which can be used to generate interest income.  Processing volumes, fee revenue and other income were as 
follows: 

(In thousands) 
Transportation invoice transaction volume 
Transportation invoice dollar volume 
Expense management transaction volume(1) 
Expense management dollar volume(1) 
Payment and processing revenue 
Bank service fees 
Gains (losses) on sales of investment 
securities 
Other  
(1)Includes energy, telecom and environmental 

       2020 

December 31, 
       2019 

27,292 

33,184 

36,042 
$26,516,803  $28,090,514 
27,525 
$13,458,230  $14,882,728 
$107,953 
$1,386 

$97,204 
$1,704 

       2018 

37,542 
$28,549,225 
28,713 
$13,831,228 
$102,181 
$1,335 

% Change 
2020 v. 2019  2019 v. 2018 
         (4.0)% 

           (7.9)% 

(5.6) 
(0.8) 
(9.6) 
(10.0) 
         22.9 

(1.6) 
(4.1) 
7.6 
5.6 
3.8 

$1,075 
$458 

$19 
$711 

$(42) 
$602 

5,557.9 
(35.6) 

(145.2) 
18.1 

Fee revenue and other income in 2020 compared to 2019 include the following significant pre-tax components: 

In  the  transportation  sector,  invoice  transaction  and  dollar  volume  decreased  8%  and  6%,  respectively,  as  the  global 
pandemic reduced customers’ business activities. The manufacturing industry, which represents an important component 
of the transportation customer base, was constricted for a portion of the year before slowly opening back up towards the 
latter  half  of  2020.    Expense  management  transaction  volume  decreased  1%  and  dollar  volume  decreased  10%  as 
governmental restrictions in the restaurant, retail, and hospitality sectors curtailed business hours and consumers continued 
to be cautious about travel and entertainment, both creating lower utility usage.  There were gains from the sale of securities 
in 2020 and 2019 of $1,075,000 and $19,000, respectively. 

Net Interest Income 

Net  interest  income  is  the  difference  between  interest  earned  on  loans,  investments,  and  other  earning  assets  and  interest 
expense on deposits and other interest-bearing liabilities.  Net interest income is a significant source of the Company’s revenues.  
The following table summarizes the changes in tax-equivalent net interest income and related factors: 

December 31, 

(In thousands) 
Average earning assets 
Net interest income (1) 
Net interest margin (1) 
Yield on earning assets (1) 
Rate on interest bearing liabilities 

2020 
$1,674,297 
        $47,214  
         2.82% 
           2.96% 
           0.49% 

2018 

2019 
$1,472,399  $1,403,748 
    $46,612  
3.32% 
        3.59% 
1.00% 

          $49,501  
         3.36% 
           3.71% 
           1.32% 

% Change 

  2020 v. 2019 
     13.7% 
     (4.6)% 

2019 v. 2018 
     4.9% 
     6.2% 

(1) Presented on a tax-equivalent basis using a tax rate of 21% in 2020, 2019 and 2018. 

The decrease in net interest income in 2020 compared to 2019 is primarily due to the Federal Reserve’s actions to lower the 
Federal Funds rate to near-zero levels, which adversely impacted net interest income and the net interest rate margin. The yield 
on interest-earning assets declined 75 basis points from 3.71% in 2019 to 2.96% in 2020 while the cost of interest-bearing 
liabilities declined 83 basis points from 1.32% in 2019 to 0.49% in 2020. However, the Company also had average balances of 
demand deposits and accounts and drafts payable of $356,400,000 and $803,600,000 in 2020, respectively that do not pay any 
interest. As such, when interest rates decline, interest income on assets funded by these balances decline but the cost paid on 
these balances remains at zero. 

22 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
 
 
 
Total average loans increased $146,208,000, or 19%, to $906,361,000 largely due to the funding of PPP loans in addition to 
organic loan growth.  Loans have a positive effect on interest income and the net interest margin due to the fact that loans are 
one of the Company’s highest yielding earning assets for any given maturity. 

Total average investment in securities and certificates of deposit decreased $59,448,000, or 14%.  The investment portfolio 
will expand and contract over time as the Company manages its liquidity and interest rate position.  

Average interest bearing deposits in other financial institutions increased $94,532,000, or 82%. Average federal funds sold and 
other short-term investments increased $20,606,000, or 12%.  These balances increased considerably in 2020 as governmental 
stimulus activity boosted deposit balances which contributed to the rise in federal funds sold and other short-term investments. 

Total average interest-bearing deposits increased $85,567,000, or 22%, largely due to the impact of government stimulus and 
resulting cash deposits. 

Average non-interest bearing demand deposits increased $80,132,000, or 29%, also largely due to the impact of government 
stimulus and resulting cash deposits. 

Distribution of Assets, Liabilities and Shareholders' Equity; Interest Rate and Interest Differential	

The following table contains condensed average balance sheets for each of the periods reported, the tax-equivalent interest 
income and expense on each category of interest-earning assets and interest-bearing liabilities, and the average yield on such 
categories of interest-earning assets and the average rates paid on such categories of interest-bearing liabilities for each of the 
periods reported: 

23 

 
 
 
  
 
 
 
 
 
 
(In thousands) 
Assets (1) 
Earning assets 
Loans (2), (3): 
   Taxable 
   Tax-exempt (4) 
Securities (5): 
   Taxable 
   Tax-exempt (4) 
Certificates of deposit 
Interest-bearing deposits in other 
   financial institutions 
Federal funds sold and other 
    short-term investments 
Total earning assets 
Non-earning assets 
   Cash and due from banks 
   Premises and equipment, net 
   Bank owned life insurance 
   Goodwill and other  
      intangibles 
   Other assets 
   Allowance for credit/loan  
      losses 
Total assets 
Liabilities and Shareholders’ 

Equity (1) 

Interest-bearing liabilities 
   Interest-bearing demand 
      deposits 
   Savings deposits 
   Time deposits >=$250 
   Other time deposits 
Total interest-bearing deposits 
Short-term borrowings 
Total interest-bearing liabilities 
Noninterest-bearing liabilities 

Demand deposits 
Accounts and drafts payable 
Other liabilities 

Total liabilities 
Shareholders’ equity 
Total liabilities and share- 
     holders’ equity 
Net interest income (4) 
Net interest margin (4)  
Interest spread 

  2020 

Average 
Balance 

Interest 
Income/
Expense 

Yield/ 
Rate  

Average 
Balance 

2019 
Interest 
Income/
Expense 

Yield/ 
Rate  

Average 
Balance 

2018 

Interest 
Income/
Expense 

Yield/ 
Rate 

$906,361  $37,665 
— 

— 

4.16 %  $760,153  $36,461 
— 

— 

— 

4.80  %  $709,280  $32,429 
60 

1,566 

— 

4.57  % 
3.83 

75,938 
289,316 
255 

1,686 
8,993 
6 

2.22 
3.11 
2.35 

103,473 
319,911 
1,573 

2,465 
9,924 
32 

2.38 
3.10  
2.03 

86,164 
362,726 
6,236 

2,007 
11,473 
97 

2.33 
3.16 
1.56 

210,441 

554 

0.26 

115,909 

2,286 

1.97 

124,101 

2,338 

1.88 

191,986 
1,674,297 

672 
49,576 

0.35 
2.96 

171,380 
  1,472,399 

3,526 
54,694 

2.06 
3.71 

113,675 
  1,403,748 

1,944 
50,348 

1.71 
3.59 

16,979 
19,623 
17,817 

18,132 
216,278 

(11,016) 
$1,952,110 

15,455 
21,319 
17,489 

15,433 
217,922 

(10,443) 
  $1,749,574 

13,336 
22,355 
17,142 

14,354 
177,156 

(10,215) 
 $1,637,876 

$398,585 
13,819 
20,036 
47,970 
480,410 
61 
480,471 

$1,313 
24 
267 
756 
2,360 
2 
2,362 

0.33 % 
0.17 
1.33 
1.58 
0.49 
3.28 
0.49 

$311,434 
10,285 
17,634 
55,490 
394,843 
61 
394,904 

$3,686 
103 
281 
1,121 
5,191 
2 
5,193 

1.18  %  $302,816 
11,451 
1.00 
16,639 
1.59 
41,045 
2.02 
371,951 
1.31 
10 
3.28 
371,961 
1.32 

356,433 
803,605 
65,513 
1,706,022 
246,088 

276,301 
785,202 
56,700 
   1,513,107 
236,467 

252,926 
745,713 
43,904 
   1,414,504 
223,372 

$2,832 
109 
210 
585 
3,736 

.94  % 
.95 
1.26 
1.43 
1.00 
—  — 
1.00 

3,736 

$1,952,110 

  $47,214  

  2.82% 
   2.47% 

  $1,749,574 

  $49,501 

  3.36%  
   2.39% 

 $1,637,876 

  $46,612 

  3.32% 
  2.59% 

(1) Balances shown are daily averages. 
(2) For purposes of these computations, nonaccrual loans are included in the average loan amounts outstanding.  Interest on nonaccrual loans 
  is recorded when received as discussed further in Item 8, Note 1 of this report. 
(3) Interest income on loans includes net loan fees of $3,608,000, $650,000, and $393,000 for 2020, 2019 and 2018, respectively. 2020 loan 
      fees include $3,057,000 of PPP loan fees. 
(4) Interest income is presented on a tax-equivalent basis assuming a tax rate of 21% in 2020, 2019 and 2018.  The tax- 
  equivalent adjustment was approximately $1,889,000, $2,085,000, and $2,422,000 for 2020, 2019, and 2018, respectively.  
(5) For purposes of these computations, yields on investment securities are computed as interest income divided by the average amortized  
  cost of the investments. 

24 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
 
  
  
  
 
  
  
 
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
 
  
  
 
 
 
 
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
 
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
 
  
 
  
  
 
 
 
 
 
 
  
  
  
  
  
 
Analysis of Net Interest Income Changes 

The following table presents the changes in interest income and expense between years due to changes in volume and interest 
rates.   

(In thousands) 
Increase (decrease) in interest income: 
Loans (2), (3): 
  Taxable 
   Tax-exempt 
Securities: 
  Taxable 
  Tax-exempt (4) 
  Certificates of deposit 
Interest-bearing deposits in other 

financial institutions 

Federal funds sold and other short-term 

investments 

Total interest income 
Interest expense on: 

2020 Over 2019 

2019 Over 2018 

Volume (1)  Rate (1) 

Total 

  Volume(1)  Rate (1) 

Total 

$6,476 
— 

$(5,272) 
— 

$1,204 
— 

$2,394 
(60) 

$1,638 
— 

$4,032 
(60) 

(620) 
(951) 
(30) 

(159) 
20 
4 

(779) 
(931) 
(26) 

411 
(1,332) 
(88) 

47 
(217) 
23 

458 
(1,549) 
(65) 

1,086 

(2,818) 

(1,732) 

(159) 

107 

(52) 

381 

(3,235) 
$6,342  $(11,460) 

(2,854) 
$(5,118) 

1,130 
$2,296 

452 
$2,050 

1,582 
$4,346 

 Interest-bearing demand deposits 

  Savings deposits 
  Time deposits >=$250 
  Other time deposits 
    Short-term borrowings 
Total interest expense 
Net interest income 

$(3,201) 
(106) 
(50) 
(226) 
— 
(3,583) 
$(7,877) 
(1) The change in interest due to the combined rate/volume variance has been allocated in proportion to the absolute dollar amounts of the 
change in each. 
(2) Average balances include nonaccrual loans. 
(3) Interest income includes net loan fees. 
(4) Interest income is presented on a tax-equivalent basis assuming a tax rate of 21% in 2020, 2019 and 2018. 

$83 
(11) 
13 
245 
— 
         330 
$1,966 

$(2,373) 
(79) 
(14) 
(365) 
— 
(2,831) 
$(2,287) 

$854 
(6) 
71 
536 
2 
1,457 
$2,889 

$828 
27 
36 
(139) 
— 
752 
$5,590 

$771 
5 
58 
291 
2 
1,127 
$923 

Loan Portfolio  

Interest  earned  on  the  loan  portfolio  is  a  primary  source  of  income  for  the  Company.  The  loan  portfolio  was  
$891,676,000 representing 40% of the Company's total assets as of December 31, 2020 and generated $37,665,000 in revenue 
during the year then ended.  The following tables show the composition of the loan portfolio at the end of the periods indicated 
and remaining maturities for loans as of December 31, 2020. 

Loans by Type 
(In thousands) 
Commercial and industrial 
Real estate (commercial and faith-based): 
  Mortgage 

Construction 

PPP 
Industrial Revenue Bond 
Other 
Total loans 

2020 
$298,984 

434,080 
48,908 
109,704 
— 
— 
$891,676 

2019 
$323,857 

407,480 
41,244 
— 
— 
57 
$772,638 

December 31, 
2018 
$277,091 

411,752 
32,434 
— 
— 
310 
$721,587 

2017 
$236,394 

410,748 
35,307 
— 
3,374 
408 
$686,231 

2016 
$214,767 

425,947 
17,477 
— 
6,639 
36 
$664,866 

25 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Loans by Maturity as of December 31, 2020 

One Year 
Or Less 

Fixed 
Rate 

Floating 
Rate (1) 

Over 1 Year 
Through 5 Years 
Fixed 
Rate 

Floating 
Rate (1) 

Over 
5 Years 

Fixed 
Rate 

Floating 
Rate (1) 

$ 

33,534  $  80,035  $ 

(In thousands) 
Commercial and industrial  
Real Estate: 
  Mortgage 
  Construction 
PPP 
Total loans 
(1) Loans have been classified as having "floating" interest rates if the rate specified in the loan varies with the prime commercial rate of 
interest. 

434,080 
48,908 
109,704 
31,410  $  117,701  $  31,894  $  891,676 

2,944 
17,520 
— 
85,294  $  100,499  $  524,878  $ 

66,226  $  17,772  $  298,984 

320,700 
989 
109,694 

33,373 
18,377 
10 

51,475 
— 
— 

12,103 
11,385 
— 

13,485 
637 
— 

93,495  $ 

7,922  $ 

Total 

$ 

The  Company  has no  concentrations of  loans  exceeding 10%  of  total  loans, which  are  not  otherwise  disclosed  in the  loan 
portfolio composition table and as are discussed in Item 8, Note 4, of this report.  As can be seen in the loan composition table 
above and as discussed in Item 8, Note 4, the Company's primary market niche for banking services is privately held businesses, 
franchises, and faith-based ministries. 

Loans  to  commercial  entities  are  generally  secured  by  the  business  assets  of  the  borrower,  including  accounts  receivable, 
inventory, machinery and equipment, and the real estate from which the borrower operates. Operating lines of credit to these 
companies  generally  are  secured  by  accounts  receivable  and  inventory,  with  specific  percentages  of  each  determined  on  a 
customer-by-customer basis based on various factors including the type of business.  Intermediate term credit for machinery 
and equipment is generally provided at some percentage of the value of the equipment purchased, depending on the type of 
machinery  or  equipment  purchased  by  the  entity.    Loans  secured  exclusively  by  real  estate  to  businesses  and  faith-based 
ministries are generally made with a maximum 80% loan to value ratio, depending upon the Company's estimate of the resale 
value and ability of the property to generate cash. The Company's loan policy requires an independent appraisal for all loans 
over $500,000 secured by real estate. Company management monitors the local economy in an attempt to determine whether 
it has had a significant deteriorating effect on such real estate loans. When problems are identified, appraised values are updated 
on a continual basis, either internally or through an updated external appraisal. 

Loans increased $119,038,000, or 15%, to $891,676,000 during the year-ended December 31, 2020 compared to December 31, 
2019, largely due to the funding of PPP loans in addition to organic loan growth.  Additional details regarding the types and 
maturities of loans in the loan portfolio are contained in the tables above and in Item 8, Note 4. 

Provision and Allowance for Credit Losses on Loans and Allowance for Unfunded Commitments 

The  Company  recorded  a  provision  for  credit/loan  losses  and  off-balance  sheet  credit  exposures  of  $810,000  in  2020  and 
$250,000 in 2019.  There was no provision for loan losses in 2018.  The amount of the provisions for credit losses was derived 
from the Company’s quarterly Current Expected Credit Loss (“CECL”) model.  The amount of the provision will fluctuate as 
determined by these quarterly analyses.  The Company had net loan recoveries of $20,000 and $81,000 in 2020 and 2019, 
respectively.    The  ACL  was  $11,944,000  at  December  31,  2020  compared  to  an  allowance  for  loan  losses  (“ALLL”)  of 
$10,556,000  at  December  31,  2019.    The  ACL  represented  1.34%  of  outstanding  loans  at  year-end  2020  and  the  ALLL 
represented 1.37% of outstanding loans at year-end 2019. Excluding PPP loans, the ACL represented 1.53% of total loans at 
December  31,  2020.  The  allowance  for  unfunded  commitments  was  $567,000  at  December  31,  2020  and  there  was  no 
allowance for unfunded commitments at December 31, 2019.  There were no nonperforming loans outstanding at December 
31, 2020, 2019 or 2018. 

The ACL has been established and is maintained to estimate the lifetime credit losses inherent in the loan portfolio.  An ongoing 
assessment is performed to determine if the balance is adequate.  Charges or credits are made to expense based on changes in 
the economic forecast, qualitative risk factors, loan volume, and individual loans.  For loans that are individually evaluated, 
the Company uses two impairment measurement methods:  1) the present value of expected future cash flows and 2) collateral 
value.   

The Company also utilizes ratio analysis to evaluate the overall reasonableness of the ACL compared to its peers and required 
levels of regulatory capital.  Federal and state regulatory agencies review the Company’s methodology for maintaining the 
ACL.  These  agencies  may  require  the  Company  to  adjust  the  ACL  based  on  their  judgments  and  interpretations  about 
information available to them at the time of their examinations. 

The following schedule summarizes activity in the ACL and the allocation of the allowance to the Company’s loan categories.   

26 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Summary of Credit Loss Experience 

(In thousands) 
Allowance at beginning of year 
Loans charged-off: 

Commercial and industrial 
Real estate (commercial and faith-based): 

  Mortgage 

Construction 

Other 

Total loans charged-off 
Recoveries of loans previously charged-off: 

Commercial and industrial 
Real estate (commercial and faith-based): 

  Mortgage 

Construction 

Other 

Total recoveries of loans previously charged-off 
Net loans recovered 
Provision charged (credited) to expense 
Allowance at end of year 
Cumulative effect of accounting change  
      (ASU 2016-13) 
Allowance at beginning of next year 

Allowance for unfunded commitments at 
      beginning of year 
Provision charged to expense 
Allowance for unfunded commitments at end 
      of year 
Cumulative effect of accounting change  
      (ASU 2016-13) 
Allowance for unfunded commitments at  
     beginning of next year 

Loans outstanding: 
  Average 
  December 31 
Ratio of allowance for credit/loan losses to loans 

outstanding: 

  Average 
  December 31 
Ratio of net recoveries to average loans 

outstanding 

Allocation of allowance for credit/loan losses (1): 

Commercial and industrial 
Real estate (commercial and faith-based): 
  Mortgage 
  Construction 
Industrial Revenue Bond 
Other 

Total 

Percentage of categories to total loans: 

Commercial and industrial 
Real estate (commercial and faith-based): 
  Mortgage 
  Construction 
PPP 
Industrial Revenue Bond 
Other 

Total 

2020 
$11,279 

2019 
$10,225 

December 31, 
2018 
$10,205 

2017 
$10,175 

2016 
$11,635 

— 

— 
— 
— 
— 

19 

1 
— 
— 
20 
(20) 
645 
$11,944 

— 
$11,944 

$402 
165 

567 

— 

— 

— 
— 
— 
— 

81 

— 
— 
— 
81 
(81) 
250 
$10,556 

723 
$11,279 

$ — 
— 

— 

402 

— 

— 
— 
— 
— 

20 

— 
— 
— 
20 
(20) 
— 
$10,225 

— 
$10,225 

$ — 
— 

— 

— 

— 

— 
— 
— 
— 

30 

— 
— 
— 
30 
(30) 
— 
$10,205 

— 
$10,205 

$ — 
— 

— 

— 

— 

— 
— 
— 
— 

39 

1 
— 
— 
40 
(40) 
(1,500) 
$10,175 

— 
$10,175 

$ — 
— 

— 

— 

$567 

$402 

$ — 

$ — 

$ — 

$906,631 
891,676 

$760,153 
772,638 

$710,846 
721,587 

$663,653 
686,231 

$678,061 
664,866 

1.32% 
1.34% 

1.39% 
1.37% 

— 

(.01)% 

1.44% 
1.42% 

— 

1.54% 
1.49% 

1.50% 
1.53% 

— 

(.01)% 

$4,635 

$4,874 

$4,179 

$3,652 

$3,261 

6,892 
417 
— 
           — 
$11,944 

5,370 
312 
— 
           — 
$10,556 

5,378 
244 
— 
            424 
$10,225 

5,356 
266 
52 
879 
$10,205 

5,689 
132 
101 
992 
$10,175 

33.5% 

41.9% 

38.4% 

34.4% 

32.3% 

48.7% 
5.5% 
12.3% 
—% 
—% 
100.0% 

52.8% 
5.3% 
—% 
—% 
—% 
100.0% 

57.1% 
4.5% 
—% 
—% 
—% 
100.0% 

59.9% 
5.1% 
—% 
.59% 
.01% 
100.0% 

64.1% 
2.6% 
—% 
1.0% 
% 
100.0% 

(1) Although specific allocations exist, the entire allowance is available to absorb losses in any particular loan category. 

27 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Nonperforming Assets 

Nonperforming  loans  are  defined  as  loans  on  non-accrual  status  and  loans  90  days  or  more  past  due  but  still  accruing. 
Nonperforming assets include nonperforming loans plus foreclosed real estate.  Troubled debt restructurings are not included 
in nonperforming loans unless they are on non-accrual status or past due 90 days or more. 

It is the policy of the Company to continually monitor its loan portfolio and to discontinue the accrual of interest on any loan 
for which collection is not probable.  Subsequent payments received on such loans are applied to principal if collection of 
principal is not probable; otherwise, these receipts are recorded as interest income.  There was no interest on nonaccrual loans 
for the years ended December 31, 2020 and 2019, respectively.  

There were no nonaccrual loans or foreclosed assets at December 31, 2020 or December 31, 2019.  

The Company does not have any foreign loans.  The Company's loan portfolio does not include a significant amount of single 
family real estate mortgages, as the Company does not market its services to retail customers.  Also, the Company had no sub-
prime mortgage loans or residential development loans in its portfolio in any of the years presented. 

The  Company  does  not  have  any other  interest-earning  assets  which  would have  been included  in  nonaccrual, past due or 
restructured loans if such assets were loans. 

Summary of Nonperforming Assets 

(In thousands) 
Commercial and industrial: 

Nonaccrual 
Contractually past due 90 days or more and still 

accruing 

Real estate – mortgage: 

Nonaccrual(1) 
Contractually past due 90 days or more and still 

accruing 

Total nonperforming loans 
Total foreclosed assets 
Total nonperforming assets 

2020 

$ — 

— 

— 

— 
$ — 
— 
$ — 

2019 

$ — 

— 

— 

— 
$ — 
— 
$ — 

December 31, 
2018 

$ — 

— 

— 

— 
$ — 
— 
$ — 

2017 

$ — 

— 

— 

— 
$ — 
— 
$ — 

2016 

$ — 

— 

245 

— 
$245 
— 
$245 

(1)  In October 2017, one nonaccrual loan with a balance of $215,000 was paid in full. In February 2016, one nonaccrual loan with a 

balance of $2,727,000 was paid in full. 

Operating Expenses 

Operating expenses in 2020 compared to 2019 include the following significant pre-tax components: 

Personnel expense decreased $3,021,000, or 3%, to $88,062,000 as COVID-19 caused a decrease in invoice processing 
volumes  and  a  corresponding  decrease  in  personnel  expense.  Promotional  expense  decreased  $1,654,000,  or  43%,  as 
employee travel-related expenses were limited throughout the year. 

Income Tax Expense 

Income  tax  expense  in  2020  totaled  $5,165,000  compared  to  $7,062,000  in  2019.  When  measured  as  a  percent  of  pre-tax 
income, the Company’s effective tax rate was 17% in 2020 and 19% in 2019.  The decrease in the effective tax rate in 2020 
compared to 2019 was primarily due to tax-exempt income from municipal bonds being a larger percentage of total pretax 
income, in addition to the eligibility of additional tax credits. 

Investment Portfolio 

Investment portfolio changes from December 31, 2019 to December 31, 2020: 

State  and  political  subdivision  securities  decreased  $18,473,000,  or  6%,  to  $305,974,000.    U.S.  government  agency 
securities  decreased  $45,966,000  to  $51,752,000.    The  investment  portfolio  provides  the  Company  with  a  significant 
source of earnings, secondary source of liquidity, and mechanisms to manage the effects of changes in loan demand and 
interest rates.  Therefore, the size, asset allocation and maturity distribution of the investment portfolio will vary over 
time depending on management’s assessment of current and future interest rates, changes in loan demand, changes in the 

28 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Company’s sources of funds and the economic outlook.  During this period, the Company purchased securities totaling 
$20,043,000. 

There was no single issuer of securities in the investment portfolio at December 31, 2020 for which the aggregate amortized 
cost exceeded 10% of total shareholders' equity. 

Investments by Type 

(In thousands) 
State and political subdivisions 
U.S. government agencies 
Certificates of deposit 
  Total investments 

Investment Securities by Maturity 
(At December 31, 2020) 

$ 

$ 

December 31, 
2019 

2020 
305,974  $ 

51,752 
 
357,726  $ 

2018 
324,447  $  334,717 
104,822 
1,995 
422,665  $  441,534 

97,718 
500 

Within 1 
Year 

1 to 5 Years 

5 to 10 
Years 

Over  
10 Years 

(In thousands) 
State and political subdivisions  
U.S. government agencies 
  Total investments 
Weighted average yield (1) 

176,572  $ 
2.90% 
(1) Yields are presented on a tax-equivalent basis assuming a tax rate of 21% for 2020, 2019 and 2018.  

$ 

$ 

26,244  $ 
25,018 
51,262  $ 
2.25% 

98,677  $ 
709 
99,386  $ 
3.18% 

166,157  $ 

10,415 

14,896 
15,610 
30,506 
1.91% 

Yield 
   2.99%(1) 
1.68% 
2.79% 
2.79% 

Deposits and Accounts and Drafts Payable 

Noninterest-bearing demand deposits increased 41% from December 31, 2019 to $493,504,000 at December 31, 2020.  The 
average balances of these deposits increased 29% in 2020 to $356,433,000. The increase in deposits during 2020 is primarily 
attributed  to government related  stimulus  activity  and  the  resulting  increase  in  cash  deposits.  These balances  are primarily 
maintained by commercial customers, faith-based ministries, and new payment and information processing relationships and 
can fluctuate on a daily basis. 

Interest-bearing deposits increased $151,307,000, or 37%, to $557,352,000 at December 31, 2020.  The average balances of 
these deposits increased 22% to $480,410,000 in 2020 from $394,843,000 in 2019. The increase in deposits during 2020 is 
primarily attributed to government related stimulus activity and the resulting increase in cash deposits. 

Accounts and drafts payable generated by the Company in its payment processing operations increased $151,091,000, or 22%, 
to $835,386,000 at December 31, 2020.  The average balance of these funds increased $18,403,000, or 2%, to $803,605,000 in 
2020.  This increase was the result of continued growth in the customer base. Due to the Company’s payment processing cycle, 
average balances are much more indicative of the underlying activity than period-end balances since point-in-time comparisons 
can be misleading if the comparison dates fall on different days of the week. 

The  composition  of  average  deposits  and  the  average  rates  paid  on  those  deposits  is  represented  in  the  table  entitled 
“Distribution of Assets, Liabilities and Shareholders' Equity; Interest Rate and Interest Differential” which is included earlier 
in this discussion.  The Company does not have any significant deposits from foreign depositors. 

Maturities of Certificates of Deposit as of December 31, 2020 

(In thousands) 
Three months or less 
Three to six months 
Six to twelve months 
Over twelve months 
Total 

Liquidity 

$100 or Less 

$100 to Less 
Than $250 

$250 or 
More 

  $ 

  $ 

1,013  $ 
355 
1,428 
1,295 
4,091  $ 

16,302 
434 
9,362 
8,900 
34,998 

$ 

$ 

1,187  $ 
7,168 
2,326 
6,215 

16,896  $ 

Total 

18,502 
7,957 
13,116 
16,410 
55,985 

The  discipline  of  liquidity  management  as  practiced  by  the  Company  seeks  to  ensure  that  funds  are  available  to  fulfill  all 
payment obligations relating to invoices processed as they become due and meet depositor withdrawal requests and borrower 
credit demands while at the same time maximizing profitability.  This is accomplished by balancing changes in demand for 
funds with changes in supply of funds.  Primary liquidity to meet demand is provided by short-term liquid assets that can be 
converted to cash, maturing securities and the ability to obtain funds from external sources.  The Company's Asset/Liability 

29 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Committee  (“ALCO”)  has  direct  oversight  responsibility  for  the  Company's  liquidity  position  and  profile.    Management 
considers both on-balance sheet and off-balance sheet items in its evaluation of liquidity. 

The balances of liquid assets consist of cash and cash equivalents, which include cash and due from banks, interest-bearing 
deposits in other financial institutions, federal funds sold, and money market funds, totaled $670,528,000 at December 31, 
2020, an increase of $466,574,000, or 229%, from December 31, 2019. The increase during 2020 is primarily attributed to 
government related stimulus activity and the resulting increase in cash deposits. At December 31, 2020, these assets represented 
30% of total assets.  Cash and cash equivalents are the Company’s and its subsidiaries’ primary source of liquidity to meet 
future expected and unexpected loan demand, depositor withdrawals or reductions in accounts and drafts payable. 

Secondary  sources  of  liquidity  include  the  investment  portfolio  and  borrowing  lines.    Total  investment  in  debt  securities 
available-for-sale at fair value was $357,726,000 at December 31, 2020, a decrease of $64,939,000, or 15%, from December 
31, 2019.  These assets represented 16% of total assets at December 31, 2020 and were primarily state and political subdivision 
and treasury securities.  Of the total portfolio, 14% mature in one year or less, 28% mature after one year through five years 
and 58% mature after five years.   

As of December 31, 2020, the Bank had unsecured lines of credit at correspondent banks to purchase federal funds up to a 
maximum  of  $83,000,000  at  the  following  banks:    US  Bank,  $20,000,000;  UMB  Bank  $20,000,000;  Wells  Fargo  Bank, 
$15,000,000; PNC Bank, $12,000,000; Frost National Bank, $10,000,000; and JPM Chase Bank, $6,000,000.  As of December 
31, 2020, the Bank had secured lines of credit with the Federal Home Loan Bank (“FHLB”) of $191,992,000 collateralized by 
commercial mortgage loans.  At December 31, 2020, the Company had lines of credit from UMB Bank of $75,000,000 and 
First  Tennessee  Bank  of  $75,000,000  collateralized  by  state  and  political  subdivision  securities.    Under  the  lines  of  credit 
discussed above, there were no amounts outstanding at December 31, 2020 and $18,000,000 outstanding at December 31, 2019. 
The amount outstanding at the end of the 2019 was borrowed on December 31, 2019 and repaid on January 2, 2020. 

In  addition  to  the  lines  of  credit  discussed  above,  as  of  April  21,  2020  the  Bank  was  approved  for  the  Federal  Reserve’s 
Paycheck Protection Program Lending Facility.  The Bank can receive non-recourse loans with the previously mentioned PPP 
loans  pledged  as  collateral.    The  Bank  can  borrow  an  amount  up  to  100%  of  the  amount  of  the  PPP  loans,  which  was 
$109,704,000 as of December 31, 2020.  There was no amount outstanding at December 31, 2020 for this line of credit. 

The deposits of the Company's banking subsidiary have historically been stable, consisting of a sizable volume of core deposits 
related to customers that utilize many other commercial products of the Bank.  The accounts and drafts payable generated by 
the Company have also historically been a stable source of funds. 

Net  cash  flows  provided  by  operating  activities  for  the  years  2020,  2019  and  2018  were  $47,781,000,  $42,126,000,  and 
$48,335,000, respectively.  Net income plus depreciation and amortization accounts for most of the operating cash provided.  
Net cash flows from investing and financing activities fluctuate greatly as the Company actively manages its investment and 
loan portfolios and customer activity influences changes in deposit and accounts and drafts payable balances.  Further analysis 
of  the  changes  in  these  account  balances  is  discussed  earlier  in  this  report.    Due  to  the  daily  fluctuations  in  these  account 
balances, management believes that the analysis of changes in average balances, also discussed earlier in this report, can be 
more  indicative  of  underlying  activity  than  the  period-end  balances  used  in  the  statements  of  cash  flows.    Management 
anticipates that cash and cash equivalents, maturing investments, cash from operations, and borrowing lines will continue to 
be sufficient to fund the Company’s operations and capital expenditures in 2021.  The Company anticipates the annual capital 
expenditures for 2021 should range from $5 million to $7 million.  Capital expenditures in 2021 are expected to consist of 
equipment and software related to the payment and information processing services business. 

There are several trends and uncertainties that may impact the Company’s ability to generate revenues and income at the levels 
that it has in the past. In addition, these trends and uncertainties may impact available liquidity.  Those that could significantly 
impact the Company include the general levels of interest rates, business activity, and energy costs as well as new business 
opportunities available to the Company.  

As a financial institution, a significant source of the Company’s earnings is generated from net interest income.  Therefore, the 
prevailing interest rate environment is important to the Company’s performance.  A major portion of the Company’s funding 
sources  are  the  noninterest-bearing  accounts  and  drafts  payable  generated  from  its  payment  and  information  processing 
services.    Accordingly,  higher  levels  of  interest  rates  will  generally  allow  the  Company  to  earn  more  net  interest  income.  
Conversely,  a  lower  interest  rate  environment  will  generally  tend  to  depress  net  interest  income.    The  Company  actively 
manages its balance sheet in an effort to maximize net interest income as the interest rate environment changes.  This balance 
sheet management impacts the mix of earning assets maintained by the Company at any point in time.  For example, in a low 
interest rate environment, short-term relatively lower rate liquid investments may be reduced in favor of longer term relatively 
higher yielding investments and loans.  If the primary source of liquidity is reduced in a low interest rate environment, a greater 
reliance  would  be  placed  on  secondary  sources  of  liquidity  including  borrowing  lines,  the  ability  of  the  Bank  to  generate 
deposits, and the investment portfolio to ensure overall liquidity remains at acceptable levels.  

30 

 
 
 
 
 
 
 
 
 
 
The overall level of economic activity can have a significant impact on the Company’s ability to generate revenues and income, 
as the volume and size of customer invoices processed may increase or decrease.  Lower levels of economic activity decrease 
both fee income (as fewer invoices are processed) and balances of accounts and drafts payable generated (as fewer invoices are 
processed) from the Company’s transportation customers.  

The relative level of energy costs can impact the Company’s earnings and available liquidity.  Lower levels of energy costs 
will tend to decrease transportation and energy invoice amounts resulting in a corresponding decrease in accounts and drafts 
payable.  Decreases in accounts and drafts payable generate lower interest income and reduce liquidity. 

New business opportunities are an important component of the Company’s strategy to grow earnings and improve performance.  
Generating  new  customers  allows  the  Company  to  leverage  existing  systems  and  facilities  and  grow  revenues  faster  than 
expenses.  During 2020, new business was added in both the transportation and facility expense management operations, driven 
by both successful marketing efforts and the solid market leadership position held by Cass. 

During fiscal 2020, the actions taken by state and local governments to reduce the spread of the COVID-19 pandemic impacted 
the Company’s financial condition. For a discussion of trends and impacts to liquidity relating to COVID-19, refer to Note 1 
“Basis of Presentation.”  

Capital Resources 

One  of  management’s  primary  objectives  is  to  maintain  a  strong  capital  base  to  warrant  the  confidence  of  customers, 
shareholders, and bank regulatory agencies.  A strong capital base is needed to take advantage of profitable growth opportunities 
that arise and to provide assurance to depositors and creditors. The Company and its banking subsidiary continue to exceed all 
regulatory capital requirements, as evidenced by the capital ratios at December 31, 2020 as shown in Item 8, Note 2 of this 
report.  

In 2020, cash dividends paid were $1.08 per share for a total of $15,599,000, an increase of $365,000, or 2%, compared to 
$1.05 per share for a total of $15,234,000 in 2019.  The increase is attributable to the per-share amount paid. 

Shareholders’ equity was $261,160,000, or 12% of total assets, at December 31, 2020, an increase of $16,970,000 over the 
balance  at  December  31,  2019.    This  increase  resulted  primarily  from  net  income  of  $25,176,000  and  a  decrease  in  other 
comprehensive loss of $13,905,000. This increase was partially offset by cash dividends of $15,599,000 and the repurchase of 
treasury shares of $6,825,000. 

Dividends  from  the  Bank  are  a  source  of  funds  for  payment  of  dividends  by  the  Company  to  its  shareholders.    The  only 
restrictions on dividends are those dictated by regulatory capital requirements, state corporate laws and prudent and sound 
banking principles.  As of December 31, 2020, unappropriated retained earnings of $48,680,000 were available at the Bank for 
the declaration of dividends to the Company without prior approval from regulatory authorities. 

The  Company  maintains  a  treasury  stock  buyback  program  pursuant  to  which  the  Board  of  Directors  has  authorized  the 
repurchase of up to 500,000 shares of the Company’s common stock.  The Company repurchased 162,901 shares at an aggregate 
cost of $6,825,000 during the year ended December 31, 2020 and 154,593 shares at an aggregate cost of $7,799,000 during the 
year  ended  December  31,  2019.    As  of  December  31,  2020,  465,878  shares  remained  available  for  repurchase  under  the 
program.  In  October  2020,  the  Board  restored  the  capacity  of  the  buyback  program  to  500,000  shares.  A  portion  of  the 
repurchased shares may be used for the Company's employee benefit plans, and the balance will be available for other general 
corporate purposes. The stock repurchase authorization does not have an expiration date and the pace of repurchase activity 
will depend on factors such as levels of cash generation from operations, cash requirements for investments, repayment of debt, 
current stock price, business and market conditions, and other factors. The Company may repurchase shares from time to time 
on the open market or in private transactions, including structured transactions. The stock repurchase program may be modified 
or discontinued at any time. 

Commitments, Contractual Obligations and Off-Balance Sheet Arrangements 

In the normal course of business, the Company is party to activities that involve credit, market and operational risk that are not 
reflected in whole or in part in the Company’s consolidated financial statements.  Such activities include traditional off-balance 
sheet  credit-related  financial  instruments.    These  financial  instruments  include  commitments  to  extend  credit,  commercial 
letters  of  credit  and  standby  letters  of  credit.  The  Company’s  maximum  potential  exposure  to  credit  loss  in  the  event  of 
nonperformance by the other party to the financial instrument for commitments to extend credit, commercial letters of credit 
and  standby  letters  of  credit  is  represented  by  the  contractual  amounts  of  those  instruments.    At  December  31,  2020,  an 
allowance for unfunded commitments of $567,000 had been recorded.  See Item 7, “Management’s Discussion and Analysis 
of Financial Condition and Results of Operations—Provision and Allowance for Credit Losses and Unfunded Commitments”   

Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established 
in the contract.  Commercial and standby letters of credit are conditional commitments issued by the Company or its subsidiaries 

31 

 
 
 
 
 
 
 
 
 
 
 
 
 
to guarantee the performance of a customer to a third party.  These off-balance sheet financial instruments generally have fixed 
expiration dates or other termination clauses and may require payment of a fee.   At December 31, 2020, the balance of loan 
commitments, standby and commercial letters of credit were $192,916,000, $10,609,000 and $955,000, respectively.  Since 
some of the financial instruments may expire without being drawn upon, the total amounts do not necessarily represent future 
cash requirements. Commitments to extend credit and letters of credit are subject to the same underwriting standards as those 
financial instruments included on the consolidated balance sheets. The Company evaluates each customer’s credit worthiness 
on  a  case-by-case  basis.  The  amount  of  collateral  obtained,  if  deemed  necessary  upon  extension  of  the  credit,  is  based  on 
management’s  credit  evaluation  of  the  borrower.  Collateral  held  varies,  but  is  generally  accounts  receivable,  inventory, 
residential  or  income-producing  commercial  property  or  equipment.    In  the  event  of  nonperformance,  the  Company  or  its 
subsidiaries may obtain and liquidate the collateral to recover amounts paid under its guarantees on these financial instruments. 
See Note 14 – Disclosures about Fair Value of Financial Instruments for more information. 

The following table summarizes contractual cash obligations of the Company related to time deposits at December 31, 2020: 

(In thousands) 
Time deposits 
Total 

Amount of Commitment Expiration per Period  
1-3  
Years 

Less than 1 
Year 

3-5  
Years 

Over 
5 Years 

Total 

$ 
$ 

55,985  $ 
55,985  $ 

39,575  $ 
39,575  $ 

16,362  $ 
16,362  $ 

48  $ 
48  $ 

 
 

During 2020, the Company made no contribution to its noncontributory defined benefit pension plan.  In determining pension 
expense, the Company makes several assumptions, including the discount rate and long-term rate of return on assets.  These 
assumptions are determined at the beginning of the plan year based on interest rate levels and financial market performance.   

For 2020, these assumptions were as follows: 

Assumption 
Weighted average discount rate 
Rate of increase in compensation levels 
Expected long-term rate of return on assets 

Rate 
3.30% 
(a)   
6.50% 

(a)  6.00% graded down to 3.25% over the first seven years of service. 

32 

 
 
 
 
 
 
 
 
 
 
 
ITEM 7A.     QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK 

Interest Rate Sensitivity 

The Company faces market risk to the extent that its net interest income and its fair market value of equity are affected by 
changes  in  market  interest  rates.    The  asset/liability  management  discipline  as  applied  by  the  Company  seeks  to  limit  the 
volatility, to the extent possible, of both net interest income and the fair market value of equity that can result from changes in 
market interest rates.  This is accomplished by limiting the concentration of maturities of fixed rate investments, loans, and 
deposits; matching fixed rate assets and liabilities to the extent possible; and optimizing the mix of fees and net interest income.  
However,  as  discussed  below,  the  Company's  asset/liability  position  often  differs  significantly  from  most  other  financial 
holding companies with significant positive cumulative "gaps" shown for each time horizon presented. This asset sensitive 
position is caused primarily by the operations of the Company, which generate large balances of accounts and drafts payable.  
These balances, which are noninterest bearing, contribute to the Company’s historical high net interest margin but cause the 
Company to become susceptible to changes in interest rates, with a decreasing net interest margin and fair market value of 
equity in periods of declining, like the Company is currently experiencing, interest rates and an increasing net interest margin 
and fair market value of equity in periods of rising interest rates. 

The Company’s ALCO measures the Company's interest rate risk sensitivity on a quarterly basis to monitor and manage the 
variability of earnings and fair market value of equity in various interest rate environments. The ALCO evaluates the Company's 
risk position to determine whether the level of exposure is significant enough to hedge a potential decline in earnings and value 
or whether the Company can safely increase risk to enhance returns. The ALCO uses gap reports, 12-month net interest income 
simulations, and fair market value of equity analyses as its main analytical tools to provide management with insight into the 
Company's exposure to changing interest rates. 

Management uses a gap report to review any significant mismatch between the re-pricing points of the Company’s rate sensitive 
assets and liabilities in certain time horizons. A negative gap indicates that more liabilities re-price in that particular time frame 
and, if rates rise, these liabilities will re-price faster than the assets. A positive gap would indicate the opposite.   Gap reports 
can be misleading in that they capture only the re-pricing timing within the balance sheet, and fail to capture other significant 
risks such as basis risk and embedded options risk. Basis risk involves the potential for the spread relationship between rates 
to change under different rate environments and embedded options risk relates to the potential for the alteration of the level 
and/or timing of cash flows given changes in rates.   

Another measurement tool used by management is net interest income simulation, which forecasts net interest income during 
the coming 12 months under different interest rate scenarios in order to quantify potential changes in short-term accounting 
income.  Management  has  set  policy  limits  specifying  acceptable  levels  of  interest  rate  risk  given  multiple  simulated  rate 
movements.  These simulations are more informative than gap reports because they are able to capture more of the dynamics 
within the balance sheet, such as basis risk and embedded options risk.  A table containing simulation results as of December 
31, 2020, from an immediate and sustained parallel change in interest rates is shown below. 

While net interest income simulations do an adequate job of capturing interest rate risk to short term earnings, they do not 
capture risk within the current balance sheet beyond 12 months. The Company uses fair market value of equity analyses to help 
identify longer-term risk that may reside on the current balance sheet. The fair market value of equity is represented by the 
present value of all future income streams generated by the current balance sheet. The Company measures the fair market value 
of equity as the net present value of all asset and liability cash flows discounted at forward rates suggested by the current U.S. 
Treasury curve plus appropriate credit spreads.  This representation of the change in the fair market value of equity under 
different rate scenarios gives insight into the magnitude of risk to future earnings due to rate changes. Management has set 
policy limits relating to declines in the market value of equity.  The economic impact of the COVID-19 pandemic has introduced 
significant uncertainty and market volatility.  The table below contains the analysis, which illustrates the effects of an immediate 
and sustained parallel change in interest rates as of December 31, 2020: 

Change in Interest Rates 
+200 basis points 
+100 basis points 
Stable rates 
-100 basis points 
-200 basis points 

% Change in Net Interest Income  % Change in Fair Market Value of Equity 

32% 
17% 
 
(14%) 
(11%)  

33% 
16% 
 
(3%)  
(3%) 

33 

 
 
 
 
 
 
 
 
 
 
 
Interest Rate Sensitivity Position 

The following table presents the Company’s interest rate risk position at December 31, 2020 for the various time periods indicated: 

Variable 
Rate 

0-90 
Days 

91-180 
Days 

181-364 
Days 

1-5  
Years 

Over  
5 Years 

Total 

(In thousands) 
Interest-earning assets: 

Loans: 
        Taxable 
        Tax-exempt 

Investment securities (1): 

       Tax-exempt 
       U.S. government agencies 

           Treasuries 

Investments in the FHLB       
   and FRB 

        Federal funds sold and other 
       short-term investments 

Total interest-earning assets 
 Interest-sensitive liabilities: 

$  164,783  $ 

 

 
 
 

1,381 

639,543 
$  805,707  $ 

          Time deposits: 

       $250K and more 
        Less than $250K 

 
 

Total interest-sensitive liabilities  $  501,367  $ 
Interest sensitivity gap: 

Periodic 
Cumulative 

$  304,340  $ 
304,340 

Ratio of interest-earning assets 
       to interest-sensitive liabilities:   

Periodic 
Cumulative 

1.61 
1.61 
(1) Balances shown reflect earliest re-pricing date. 

   Money market accounts 
   Now accounts 
   Savings deposits 

$  372,751  $ 
107,532 
21,084 

  $ 
 
 

  $ 
 
 

  $ 
 
 

  $ 
 
 

23,068  $ 
 

7,024  $ 
 

54,221  $  524,879  $ 

 

 

117,701  $ 
 

891,676 
 

6,457 
 
25,018 

 

 

3,158 
 
 

 

 

15,049 
 
 

100,257 
709 
 

181,053 
26,025 

305,974 
26,734 
25,018 

 

 

 

 

 

1,381 

 
324,779  $ 

639,543 
1,890,326 

54,543  $  10,182  $ 

69,270  $  625,845  $ 

1,187 
17,315 
18,502  $ 

7,168 
789 
7,957  $ 

2,326 
10,790 
13,116  $ 

6,215 
10,195 
16,410  $ 

36,041  $ 
340,381 

2,224  $ 

56,154  $  609,435  $ 

324,780  $ 

  342,605 

398,759 

  1,008,194 

1,332,974 

  $ 
 
 

 
 
  $ 

372,751 
107,532 
21,084 

16,896 
39,089 
557,352 

1,332,974 
1,332,974 

2.95 
1.65 

1.28 
1.65 

5.28 
1.74 

38.14 
2.81 

 
3.39 

3.39 
3.39 

34 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
ITEM 8.     FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA 

CASS INFORMATION SYSTEMS, INC. AND SUBSIDIARIES 
CONSOLIDATED BALANCE SHEETS 

December 31, 

2020 

2019 

30,985 
393,810 
245,733 
670,528 
357,726 

891,676 
11,944 
879,732 
194,563 
18,057 
18,058 
14,262 
3,423 
46,886 
2,203,235 

493,504 
557,352 
1,050,856 
835,386 
─ 
55,833 
1,942,075 

$ 

$ 

$ 

18,076 
172,422 
13,456 
203,954 
422,665 

772,638 
10,556 
762,082 
206,158 
20,527 
17,599 
14,262 
4,281 
112,715 
1,764,243 

351,091 
406,045 
757,136 
684,295 
18,000 
60,622 
1,520,053 

─ 

─ 

7,753 
204,875 
99,062 

(50,515) 
(15) 
261,160 
2,203,235 

7,753 
205,397 
90,341 

(45,381) 
(13,920) 
244,190 
1,764,243 

$ 

$ 

$ 

$ 

$ 

(In thousands except share and per share data) 
Assets 
Cash and due from banks 
Interest-bearing deposits in other financial institutions 
Federal funds sold and other short-term investments 

Cash and cash equivalents 

Securities available-for-sale, at fair value 

Loans 

Less allowance for credit/loan losses 

Loans, net 

Payments in advance of funding 
Premises and equipment, net 
Investments in bank-owned life insurance 
Goodwill 
Other intangible assets, net 
Other assets 

Total assets 

Liabilities and Shareholders’ Equity 
Liabilities: 
Deposits 

Noninterest-bearing 
Interest-bearing 

Total deposits 
Accounts and drafts payable 
Short-term borrowings 
Other liabilities 

Total liabilities 

Shareholders’ Equity: 
Preferred stock, par value $.50 per share; 2,000,000 

shares authorized and no shares issued 

Common stock, par value $.50 per share; 40,000,000 
shares authorized, 15,505,772 shares issued at 
December 31, 2020 and 2019. 

Additional paid-in capital 
Retained earnings 
Common shares in treasury, at cost (1,113,103 and 991,406 

 shares at December 31, 2020 and 2019, respectively) 

Accumulated other comprehensive loss 
Total shareholders’ equity 
Total liabilities and shareholders’ equity 

See accompanying notes to consolidated financial statements. 

35 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CASS INFORMATION SYSTEMS, INC. AND SUBSIDIARIES 

CONSOLIDATED STATEMENTS OF INCOME 

For the Years Ended December 31, 
2019 

2020 

2018 

  $ 

$ 

97,204 
1,704 
1,075 
458 
100,441 

$ 

107,953 
1,386 
19 
711 
110,069 

102,181 
1,335 
(42) 
602 
104,076 

37,665 

36,461 

32,477 

1,692 
7,104 

1,226 
47,687 

2,360 
2 
2,362 
45,325 
810 

2,497 
7,839 

5,812 
52,609 

5,191 
2 
5,193 
47,416 
250 

44,515 
144,956 

47,166 
157,235 

88,062 
3,739 
6,568 
859 
15,387 
114,615 
30,341 
5,165 
25,176 

1.75 
1.73 

$ 

$ 

91,083 
3,918 
6,140 
563 
18,065 
119,769 
37,466 
7,062 
30,404 

2.11 
2.07 

$ 

$ 

2,104 
9,063 

4,282 
47,926 

3,736 
─ 
3,736 
44,190 
─ 

44,190 
148,266 

85,881 
3,723 
5,610 
442 
16,263 
111,919 
36,347 
6,079 
30,268 

2.06 
2.03 

  $ 

  $ 

(In thousands except per share data) 
Fee Revenue and Other Income: 
Information services payment and processing revenue 
Bank service fees 
Gains (losses) on sales of securities 
Other 

Total fee revenue and other income 

Interest Income: 
Interest and fees on loans 
Interest and dividends on securities:  

Taxable 
Exempt from federal income taxes 

Interest on federal funds sold and  
  other short-term investments 

Total interest income 

Interest Expense: 
Interest on deposits 
Interest on short-term borrowings 
Total interest expense 
  Net interest income 

Provision for credit/loan losses 

  Net interest income after provision for credit/loan 

losses 
              Total net revenue 

Operating Expense: 
Personnel 
Occupancy 
Equipment 
Amortization of intangible assets 
Other operating  

Total operating expense 
  Income before income tax expense 

Income tax expense 

  Net income  

Basic Earnings Per Share 
Diluted Earnings Per Share 

See accompanying notes to consolidated financial statements. 

36 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
CASS INFORMATION SYSTEMS, INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME 

For the Years Ended December 31, 
2020 

2019 

2018 

$ 

25,176 

$ 

30,404  $ 

30,268 

6,689 
(1,592) 

(1,075) 
256 
12,548 
(2,987) 
66 
13,905 
39,081 

$ 

13,429 
(3,196) 

(19) 
5 
(6,903) 
1,643 
(7) 
4,952 

$ 

35,356  $ 

(7,534) 
1,793 

42 
(10) 
341 
(81) 
(103) 
(5,552) 
24,716 

(In thousands) 
Comprehensive Income: 
Net income 
Other comprehensive income (loss): 

Net unrealized gain (loss) on securities available-for-sale 

Tax effect 

Reclassification adjustments for (gains) losses included in 

net income 
Tax effect 

FASB ASC 715 pension adjustment 

Tax effect 

Foreign currency translation adjustments 
              Other comprehensive income (loss) 
Total comprehensive income 

See accompanying notes to consolidated financial statements. 

37 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CASS INFORMATION SYSTEMS, INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF CASH FLOWS 

(In thousands) 
Cash Flows From Operating Activities: 
Net income 
Adjustments to reconcile net income to net cash provided 

by operating activities: 

Depreciation and amortization 
Net (gains) losses on sales of securities 
Stock-based compensation expense 
Provision for credit/loan losses 
Deferred income tax (benefit) expense 
Increase (decrease) in current income tax liability 
Increase (decrease) in pension liability 

              Decrease in accounts receivable  

Other operating activities, net 
Net cash provided by operating activities 

Cash Flows From Investing Activities: 
Proceeds from sales of securities available-for-sale 
Proceeds from maturities of securities available-for-sale 
Purchase of securities available-for-sale 
Net increase in loans 
Decrease (increase) in payments in advance of funding 
Purchases of premises and equipment, net 
Asset acquisition of Gateway Giving, LLC 

Net cash used in investing activities 

For the Years Ended December 31, 

2020 

2019 

2018 

$ 

25,176  $ 

30,404  $ 

30,268 

11,269 
(1,075) 
2,267 
810 
(874) 
1,237 
4,423 
756 
3,792 
47,781 

21,943 
63,789 
(20,043) 
(119,183) 
11,595 
(2,001) 
─ 
(43,900) 

10,939 
(19) 
3,144 
250 
1,247 
(1,838) 
(1,916) 
988 
(1,073) 
42,126 

4,648 
21,502 
─ 
(50,970) 
(45,381) 
(2,723) 
(2,833) 
(75,757) 

11,238 
42 
3,006 
─ 
(3,521) 
3,746 
4,641 
4,709 
(5,794) 
48,335 

58,520 
38,116 
(82,022) 
(35,336) 
(21,674) 
(4,399) 
─ 
(46,795) 

Cash Flows From Financing Activities: 
Net increase in noninterest-bearing demand deposits 
Net increase (decrease) in interest-bearing demand and savings 
deposits 
Net (decrease) increase in time deposits 
Net increase (decrease) in accounts and drafts payable 
Net (decrease) increase in short-term borrowings 
Cash dividends paid  
Purchase of common shares for treasury 
Other financing activities, net 

Net cash provided by financing activities 

Net increase (decrease) in cash and cash equivalents 
Cash and cash equivalents at beginning of year 
Cash and cash equivalents at end of year 

Supplemental information: 

Cash paid for interest 
Cash paid for income taxes 

142,413 

37,833 

31,717 

166,289 
(14,982) 
210,495 
(18,000) 
(15,599) 
(6,825) 
(1,098) 
462,693 
466,574 
203,954 
670,528  $ 

(1,133) 
(1,490) 
(22,400) 
18,000 
(15,234) 
(7,799) 
(1,125) 
6,652 
(26,979) 
230,933 
203,954  $ 

(7,838) 
19,959 
(19,595) 
─ 
(13,177) 
(8,838) 
(945) 
1,283 
2,823 
228,110 
230,933 

2,426  $ 
4,732 

5,181  $ 
7,604 

3,701 
6,723 

$ 

$ 

See accompanying notes to consolidated financial statements. 

38 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CASS INFORMATION SYSTEMS, INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY 

(In thousands except per share data) 

Common 
Stock 

Additional 
Paid-in 
Capital 

Retained 
Earnings 

Treasury 
 Stock 

Accumulated 
Other 
Comprehensive 
Income (Loss) 

Total 

Balance, December 31, 2017 

$  6,524 

$  204,631 

$    59,314 

  $  (32,061) 

$      (13,320) 

$  225,088 

Net income 
Cash dividends ($.89 per share) 
Stock dividend 
Issuance of 33,039 common shares pursuant  

to stock-based compensation plan, net 

Exercise of SARs 
Stock-based compensation expense 
Purchase of 169,143 common shares 
Other comprehensive loss 
Balance, December 31, 2018 

Net income 
Cash dividends ($1.05 per share) 
Issuance of 34,810 common shares pursuant  
to stock-based compensation plan, net 
Exercise of SARs 
Stock-based compensation expense 
Purchase of 154,593 common shares 
Other comprehensive income 
Balance, December 31, 2019 

Cumulative effect of accounting change  
    (ASU 2016-13), net of tax 
Balance, January 1, 2020 

Net income 
Cash dividends ($1.08 per share) 
Issuance of 72,448 common shares pursuant  

to stock-based compensation plan, net 

Exercise of SARs 
Stock-based compensation expense 
Purchase of 162,901 common shares 
Other comprehensive income 
Balance, December 31, 2020 

1,229 

30,268 
(13,177) 
(1,234) 

(991) 
(876) 
3,006 

624 
301 

(8,838) 

$  7,753 

$  205,770 

$    75,171 

$  (39,974) 

(5,552) 
$      (18,872) 

30,404 
(15,234) 

(1,417) 
(2,100) 
3,144 

1,358 
1,034 

(7,799) 

$  7,753 

$  205,397 

$    90,341 

  $  (45,381) 

4,952 
$      (13,920) 

(856) 

30,268 
(13,177) 
(5) 

(367) 
(575) 
3,006 
(8,838) 
(5,552) 
$  229,848 

30,404 
(15,234) 

(59) 
(1,066) 
3,144 
(7,799) 
4,952 
$  244,190 

(856) 

$  7,753 

$  205,397 

$    89,485 

  $  (45,381) 

$      (13,920) 

$  243,334 

25,176 
(15,599) 

(2,546) 
(243) 
2,267 

1,550 
141 

(6,825) 

$  7,753 

$  204,875 

$    99,062 

  $  (50,515) 

13,905 
$      (15) 

25,176 
(15,599) 

(996) 
(102) 
2,267 
(6,825) 
13,905 
$  261,160 

See accompanying notes to consolidated financial statements. 

39 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
                                                                              
 
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 

Note 1  
Summary of Significant Accounting Policies 

Summary of Operations The Company provides payment and information services, which include processing and payment of 
transportation,  energy,  telecommunications  and  environmental  invoices.    These  services  include  the  acquisition  and 
management of data, information delivery and financial exchange. The consolidated balance sheet captions, “Accounts and 
drafts  payable”  and  “Payments  in  advance  of  funding,”  represent  the  Company’s  resulting  financial position related  to  the 
payment services that are performed for customers.  The Company also provides a full range of banking services to individual, 
corporate and institutional customers through the Bank, its wholly owned bank subsidiary. 

Basis of Presentation The accounting and reporting policies of the Company and its subsidiaries conform to U.S. GAAP. The 
consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries after elimination of 
intercompany transactions.  Certain amounts in the 2019 and 2018 consolidated financial statements have been reclassified to 
conform to the 2020 presentation.  Such reclassifications have no effect on previously reported net income or shareholders’ 
equity.  

Use of Estimates In preparing the consolidated financial statements, Company management is required to make estimates and 
assumptions which significantly affect the reported amounts in the consolidated financial statements.  

Cash and Cash Equivalents For purposes of the consolidated statements of cash flows, the Company considers cash and due 
from  banks,  interest-bearing  deposits  in  other  financial  institutions,  federal  funds  sold  and  other  short-term  investments  as 
segregated in the accompanying consolidated balance sheets to be cash equivalents. 

Investment in Debt Securities The Company classifies its debt marketable securities as available-for-sale.  Securities classified 
as available-for-sale are carried at fair value.  Unrealized gains and losses, net of the related tax effect, are excluded from 
earnings  and  reported  in  accumulated  other  comprehensive  income,  a  component  of  shareholders’  equity.    Securities  are 
periodically  evaluated  for  credit  losses  in  accordance  with  the  guidance  provided  in  FASB  ASC  Topic  326,  Financial 
Instruments – Credit Losses.  

For available for sale debt securities in an unrealized loss position, the entire loss in fair value is required to be recognized in 
current earnings if the Company intends to sell the securities or believes it likely that it will be required to sell the security 
before the anticipated recovery. If neither condition is met, and the Company does not expect to recover the amortized cost 
basis, the Company determines whether the decline in fair value resulted from credit losses or other factors. If the assessment 
indicates that a credit loss exists, the present value of cash flows expected to be collected is compared to the amortized cost 
basis of the security. If the present value of cash flows expected to be collected is less than the amortized cost basis, a credit 
loss has occurred, and an allowance for credit losses is recorded. The allowance for credit losses is limited by the amount that 
the fair value is less than the amortized cost basis. Any impairment not recorded through the provision for credit losses would 
be recognized in other comprehensive income. 

Changes in the allowance for credit losses would be recorded as a provision for credit losses on the consolidated statements of 
income.  Losses  would  be  charged  against  the  allowance  for  credit  losses  on  securities  when  management  believes  the 
uncollectibility of an available for sale security is confirmed or when either of the conditions regarding intent or requirement 
to sell is met. 

Prior to the adoption of ASU 2016 -13 as of January 1, 2020, the Company evaluated a decline in the fair value of any available-
for-sale security below cost to determine whether the decline was deemed other than temporary and, if so, would result in a 
charge to earnings and the establishment of a new cost basis for the security.  To determine whether impairment was other than 
temporary, the Company considered guidance provided in the FASB ASC Topic 320, Investments – Debt and Equity Securities.  
When determining whether a debt security was other-than-temporarily impaired, the Company assessed whether it had the 
intent to sell the security and whether it was more likely than not that the Company would be required to sell prior to recovery 
of the amortized cost basis.  Evidence considered in this assessment included the  reasons for impairment, the severity and 
duration of the impairment, changes in value subsequent to year-end and forecasted performance of the investee. 

Premiums and discounts are amortized or accreted to interest income over the estimated lives of the securities using the level-
yield method.  Interest income is recognized when earned.  Gains and losses are calculated using the specific identification 
method.   

Loans Interest on loans is recognized based upon the principal amounts outstanding. It is the Company’s policy to discontinue 
the accrual of interest when there is reasonable doubt as to the collectability of principal or interest. Subsequent payments 
received on such loans are applied to principal if there is any doubt as to the collectability of such principal; otherwise, these 
receipts are recorded as interest income. The accrual of interest on a loan is resumed when the loan is current as to payment of 

40 

 
 
 
 
 
 
 
 
 
 
 
 
both  principal  and  interest  and/or  the  borrower  demonstrates  the  ability  to  pay  and  remain  current.    Loan  origination  and 
commitment fees on originated loans, net of certain direct loan origination costs, are deferred and amortized to interest income 
using the level-yield method over the estimated lives of the related loans. 

Allowance for Credit Losses The ACL is increased by provisions charged to expense and is available to absorb charge-offs, 
net of recoveries.  Management utilizes a systematic, documented approach in determining the appropriate level of the ACL.  
Management’s  approach  provides  for  estimated  credit  losses  on  loans  in  accordance  with  ASU  No.  2016-13,  Financial 
Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. These estimates are based 
upon a number of factors, such as payment history, financial condition of the borrower, expected future cash flows and collateral 
exposure. 

The ACL is a valuation account that is deducted from the amortized cost basis to present the net amount expected to be collected 
on  the  loans.  Loans  are  charged  off  against  the  ACL  when  management  believes  the  uncollectibility  of  a  loan  balance  is 
confirmed. Expected recoveries for amounts previously charged off and expected to be charged off do not exceed the aggregate 
of amounts previously charged off and expected to be charged off.  

Management estimated the allowance balance using relevant available information from internal and external sources, relating 
to past events, current conditions and reasonable and supportable forecasts based on economic factors, such as GDP. Historical 
credit loss experience, of both the Company and similar peer banks, provides the basis for the estimation of expected credit 
losses. Adjustments to historical loss information are made for lending management experience, asset quality trends, borrower’s 
ability to pay, collateral, and other environmental factors. The ACL is measured on a collective pool basis when similar risk 
characteristics exist. Management believes the ACL is adequate to absorb expected losses in the loan portfolio. 

Loans 
The  ACL  is  measured  on  a  collective  pool  basis  when  similar  risk  characteristics  exist.  The  Company  has  identified  the 
following portfolio segments: 

Commercial & Industrial (“C&I”) – C&I loans consist of loans to small and medium-sized businesses in a wide variety of 
industries, franchise lending, and equipment financing to companies of all sizes. These loans are generally collateralized by 
inventory, accounts receivable, equipment, and other commercial assets, and may be supported by other credit enhancements 
such as personal guarantees. Risk arises primarily due to a difference between expected and actual cash flows of the borrower. 
However, the recoverability of these loans is also dependent on other factors primarily dictated by the type of collateral securing 
these loans. The fair value of the collateral securing these loans may fluctuate as market conditions change. Included within 
C&I are revolving loans supported by borrowing bases that fluctuate depending on the amount of underlying collateral.  

Commercial Real Estate (“CRE”) – CRE loans include various types of loans for which the Company holds real property as 
collateral. Commercial real estate lending activity is typically restricted to owner-occupied properties or to investor properties 
that  are  owned  by  customers  with  a  current  banking  relationship.  The  primary  risks  of  CRE  loans  include  the  borrower’s 
inability to pay and material decreases in the value of the real estate being held as collateral. 

Faith-based CRE – Faith-based CRE loans include loans to faith-based ministries for which the Company holds real property 
as collateral. The primary risks of faith-based CRE loans include the borrower’s inability to pay and material decreases in the 
value of the real estate being held as collateral. 

Construction and Land Development – The Company originates loans to finance construction projects including faith-based 
and  commercial  projects.  Construction  loans  are  generally  collateralized  by  first  liens  on  the  real  estate  and  have  floating 
interest  rates.  The  primary  risks  of  construction  loans  are  construction  completion  and  timing  risk.  Adverse  economic 
conditions may negatively impact the borrowers’ ability to complete the project. Additionally, the fair value of the underlying 
collateral may fluctuate as market conditions change. 

The  ACL  is  calculated  as  the  difference  between  the  amortized  cost  basis  and  the  projections  from  the  weighted-average 
remaining maturity ("WARM") model that the Company developed. The WARM model utilizes an attrition analysis, including 
events such as payoffs, matured loans, and renewals in the borrowers’ control, to anticipate the length of time it would take for 
each  portfolio  segment  to  runoff.    Management  incorporates  a  one  year  GDP  forecast  and  an  immediate  reversion  to  peer 
historical  loss  rates  to  determine  the  annual  charge  off  rates  over  the  estimated  life  of  the  loans.  After  the  reasonable  and 
supportable forecast period, the model reverts to long-run historical average loss rates of its peers. However, for the faith-based 
CRE ACL, beyond the reasonable and supportable forecast period, loss rates are reverted immediately to the Company’s long-
run historical averages, as this represents a unique loan segment to the peer portfolios. The economic forecast is based on 
management’s  assessment  of  the  length  and  pattern  of  the  current  economic  cycle.  The  resulting  annual  charge  off  rate 
determined for each year in the WARM model is applied to the loan balances estimated in the attrition analysis. 

Management  accounts  for  the  inherent  uncertainty  of  the  underlying  economic  forecast  by  reviewing  forecast  scenarios. 
Additionally, the ACL calculation includes subjective adjustments for qualitative risk factors that are likely to cause estimated 

41 

 
 
 
 
 
 
 
 
 
 
 
credit  losses  to  differ  from  historical  experience.  These  qualitative  adjustments  may  increase  or  reduce  reserve  levels  and 
include adjustments for lending management experience and risk tolerance, loan review and audit results, asset quality and 
portfolio trends, loan portfolio growth and loan concentrations. The Company has elected to exclude accrued interest receivable 
("AIR") from the allowance for credit losses calculation. When a loan is placed on non-accrual, any recorded AIR is reversed 
against interest income. 

The  determination  and  application  of  the  ACL  accounting  policy  involves  judgments,  estimates,  and  uncertainties  that  are 
subject to change. Changes in these assumptions, estimates or the conditions surrounding them may have a material impact on 
the Company’s financial condition, liquidity or results of operations. Various regulatory agencies, as an integral part of the 
examination process, periodically review the ACL. Such agencies may require the Company to recognize additions to the ACL 
or  reserve  increases  to  adversely  graded  classified  loans  based  on  information  available  to  them  at  the  time  of  their 
examinations. 

The ACL is decreased by net charge-offs and is increased by provisions for credit losses that are charged to the consolidated 
statements of operations. Charge-offs, if any, are typically measured for each loan based on a thorough analysis of the most 
probable source of repayment, such as the present value of the loan’s expected future cash flows, the loan’s estimated fair 
value, or the estimated fair value of the underlying collateral less costs of disposition for collateral-dependent loans. When it 
is determined that specific loans, or portions thereof, are uncollectible, these amounts are charged off against the ACL. 

Unfunded loan commitments 
In addition to the ACL for funded loans, the Company maintains reserves to cover the risk of loss associated with off-balance 
sheet unfunded loan commitments. The allowance for off-balance sheet credit losses is maintained within other liabilities in 
the statements of financial condition. Under the CECL framework, adjustments to this liability are recorded as provision for 
credit losses in the consolidated statements of operations. Unfunded loan commitment balances are evaluated by loan segment. 
In order to establish the required level of reserve, the Company applies average historical utilization rates and ACL loan model 
loss rates for each loan segment to the outstanding unfunded commitment balances. 

Investment securities 
Management evaluates all investments in an unrealized loss position on a quarterly basis, and more frequently when economic 
or market conditions warrant such evaluation. If the Company has the intent to sell the security or it is more likely than not that 
the Company will be required to sell the security, the security is written down to fair value and the entire loss is recorded in 
earnings. If either of the above criteria is not met, the Company will evaluate whether the decline in fair value is the result of 
credit losses or other factors. In making the assessment, the Company may consider various factors including the extent to 
which fair value is less than amortized cost, performance on any underlying collateral, downgrades in the ratings of the security 
by a rating agency, the failure of the issuer to make scheduled interest or principal payments and adverse conditions specifically 
related  to  the  security.  If  the  assessment  indicates  that  a  credit  loss  exists,  the  present  value  of  cash  flows  expected  to  be 
collected are compared to the amortized cost basis of the security and any excess is recorded as an allowance for credit loss. 
For U.S. agency-backed securities where the risk of nonpayment of the amortized cost basis is zero, the Company will not 
measure expected credit losses on these securities. When the loss is not considered a result of credit loss, the cost basis of the 
security is written down to fair value, with the loss charge recognized in AOCI. Credit losses are not estimated for AIR from 
investment securities as interest deemed uncollectible is written off through interest income. 

Allowance for Loan Losses Prior to the adoption of ASU 2016-13 as of January 1, 2020, the Company determined reserves 
for losses on the loan portfolio in the ALLL.  The ALLL was increased by provisions charged to expense and was available to 
absorb charge-offs, net of recoveries. Management utilized a systematic, documented approach in determining the appropriate 
level of the ALLL. Management’s approach provided for estimated credit losses on individually evaluated loans in accordance 
with FASB ASC 310, Allowance for Credit Losses (“ASC 310”). These estimates were based upon a number of factors, such 
as payment history, financial condition of the borrower, expected future cash flows and discounted collateral exposure. 

Estimated  credit  losses  inherent  in  the  remainder  of  the  portfolio  were  estimated  in  accordance  with  FASB  ASC  450, 
Contingencies. These loans were segmented into groups based on similar risk characteristics. Historical loss rates for each risk 
group,  which  were  updated  quarterly,  were  generally  quantified  using  all  recorded  loan  charge-offs  and  recoveries  over  a 
prescribed look-back period. These historical loss rates for each risk group were used as the starting point to determine the 
level of the allowance. The Company’s methodology incorporated an estimated loss emergence period for each risk group. The 
loss emergence period was the period of time from when a borrower experienced a loss event and when the actual loss was 
recognized  in  the  financial  statements,  generally  at  the  time  of  initial  charge-off  of  the  loan  balance.  The  Company’s 
methodology also included qualitative risk factors that allowed management to adjust its estimates of losses based on the most 
recent information available and to address other limitations in the quantitative component that was based on historical loss 
rates. Such risk factors were generally reviewed and updated quarterly, as appropriate, and were adjusted to reflect changes in 
national and local economic conditions and developments, the volume and severity of delinquent and internally classified loans, 
loan  concentrations,  assessment  of  trends  in  collateral  values,  assessment  of  changes  in  borrowers’  financial  stability,  and 
changes  in  lending  policies  and  procedures,  including  underwriting  standards  and  collections,  charge-off  and  recovery 
practices. 

42 

 
 
 
 
 
 
 
Management believed the ALLL was adequate to absorb probable losses in the loan portfolio. Additionally, various regulatory 
agencies, as an integral part of their examination process, periodically reviewed the Company’s ALLL. Such agencies may 
have required the Company to increase the ALLL based on information available to them at the time of their examinations. 

Impairment of Loans A loan is considered impaired when it is probable that a creditor will be unable to collect all amounts 
due, both principal and interest, according to the contractual terms of the loan agreement. When measuring impairment, the 
expected future cash flows of an impaired loan are discounted at the loan's effective interest rate. Alternatively, impairment 
could be measured by reference to an observable market price, if one exists, or the fair value of the collateral for a collateral-
dependent loan. Regardless of the historical measurement method used, the Company measures impairment based on the fair 
value of the collateral when the Company determines foreclosure is probable. Additionally, impairment of a restructured loan 
is measured by discounting the total expected future cash flows at the loan's effective rate of interest as stated in the original 
loan agreement. The Company uses its nonaccrual methods as discussed above for recognizing interest on impaired loans. 

Foreclosed Assets Real estate acquired as a result of foreclosure is initially recorded at fair value less estimated selling costs.  
Fair value is generally determined through the receipt of appraisals.  Any write down to fair value at the time the property is 
acquired is recorded as a charge-off to the allowance for credit losses.  Any decline in the fair value of the property subsequent 
to acquisition is recorded as a charge to non-interest expense. 

Premises  and  Equipment  Premises  and  equipment  are  stated  at  cost  less  accumulated  depreciation  and  amortization. 
Depreciation is computed over the estimated useful lives of the assets, or the respective lease terms for leasehold improvements, 
using straight-line and accelerated methods. Estimated useful lives do not exceed 40 years for buildings, the lesser of 10 years 
or the life of the lease for leasehold improvements and range from 3 to 7 years for software, equipment, furniture and fixtures. 
Maintenance and repairs are charged to expense as incurred. 

Intangible Assets Cost in excess of fair value of net assets acquired has resulted from business acquisitions.  Goodwill and 
intangible assets with indefinite useful lives are not amortized, but instead are tested for impairment at least annually.  Intangible 
assets with definite useful lives are amortized on a straight-line basis over their respective estimated useful lives.   

Periodically, the Company reviews intangible assets for events or changes in circumstances that may indicate that the carrying 
amount of the assets may not be recoverable.  Based on those reviews, adjustments of recorded amounts have not been required. 

Non-marketable Equity Investments The Company accounts for non-marketable equity investments, in which it holds less 
than a 20% ownership, as equity investments without readily determinable fair values. As a result, the carrying value of the 
investment is determined under the measurement alternative of cost, less impairment (if any), adjusted for fair value changes 
when observable prices are available. The Company periodically evaluates for impairment of these investments. In performing 
this  evaluation,  the  Company  considers  various  factors  including  the  investee's  financial  condition,  results  of  operations, 
operating trends and other financial ratios.  Non-marketable equity investments are included in other assets on the consolidated 
balance sheets. 

Treasury Stock Purchases of the Company’s common stock are recorded at cost.  Upon reissuance, treasury stock is reduced 
based upon the average cost basis of shares held. 

Comprehensive Income Comprehensive income consists of net income, changes in net unrealized gains (losses) on available-
for-sale  securities  and  pension  liability  adjustments  and  is  presented  in  the  accompanying  consolidated  statements  of 
shareholders' equity and consolidated statements of comprehensive income.  

Information Services Revenue A majority of the Company’s revenues are attributable to fees for providing services.  These 
services  include  transportation  invoice  rating,  payment  processing,  auditing,  and  the  generation  of  accounting  and 
transportation  information.    The  Company  also  processes,  pays  and  generates  management  information  from  electric,  gas, 
telecommunications, environmental, and other invoices.  The specific payment and information processing services provided 
to each customer are developed individually to meet each customer’s specific requirements.  The Company enters into service 
agreements with customers typically for fixed fees per transaction that are invoiced monthly.  Revenues are recognized in the 
period services are rendered and earned under the service agreements, as long as collection is reasonably assured. 

Income  Taxes  Deferred  tax  assets  and  liabilities  are  recognized  for  the  estimated  future  tax  consequences  attributable  to 
differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. 
Deferred  tax  assets  and  liabilities  are  measured  using  enacted  tax  rates  in  effect  for  the  year  in  which  those  temporary 
if  necessary,  by  a  
differences  are  expected 
deferred tax asset valuation allowance.  In the event that management determines it is more likely than not that it will not be 
able to realize all or part of net deferred tax assets in the future, the Company adjusts the recorded value of deferred tax assets, 
which would result in a direct charge to income tax expense in the period that such determination is made.  Likewise, the 
Company will reverse the valuation allowance when realization of the deferred tax asset is expected.  The effect on deferred 
tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.  The 

to  be  recovered  or  settled. 

tax  assets  are  reduced 

  Deferred 

43 

 
 
 
 
 
 
 
 
 
 
 
 
Company and its subsidiaries file U.S. federal and certain state income tax returns on a consolidated basis.  In addition, certain 
state jurisdictions are filed on a separate company basis by the Company or its subsidiaries. 

The Company recognizes and measures income tax benefits using a two-step model: 1) a tax position must be more likely than 
not to be sustained based solely on its technical merits in order to be recognized; and 2) the benefit must be measured as the 
largest dollar amount of that position that is more likely than not to be sustained upon settlement. The difference between the 
benefit recognized for a tax position in this model and the tax benefit claimed on a tax return is treated as an unrecognized tax 
benefit. The Company recognizes income tax related interest and penalties in income tax expense. 

Earnings Per Share Basic earnings per share is computed by dividing net income by the weighted average number of common 
shares outstanding.  Diluted earnings per share is computed by dividing net income by the sum of the weighted average number 
of common shares outstanding and the weighted average number of potential common shares outstanding. 

Stock-Based  Compensation The  Company  follows  FASB  ASC  718,  Accounting  for Stock Options and Other Stock-based 
Compensation (“ASC 718”), which requires that all stock-based compensation be recognized as an expense in the financial 
statements and that such cost be measured at the fair value of the award.   ASC 718 also requires that excess tax benefits related 
to stock option exercises and restricted stock awards be reflected as financing cash inflows instead of operating cash inflows. 

Pension  Plans  The  amounts  recognized  in  the  consolidated  financial  statements  related  to  pension  are  determined  from 
actuarial valuations.  Inherent in these valuations are assumptions including expected return on plan assets, discount rates at 
which the liabilities could be settled at December 31, 2020, rate of increase in future compensation levels and mortality rates.  
These assumptions are updated annually and are disclosed in Note 10. The Company follows FASB ASC 715, Compensation 
– Retirement Benefits (“ASC 715”), which requires companies to recognize the overfunded or underfunded status of a defined 
benefit postretirement plan as an asset or liability in its consolidated balance sheet and to recognize changes in that funded 
status in the year in which the changes occur through comprehensive income.  The funded status is measured as the difference 
between the fair value of the plan assets and the projected benefit obligation as of the date of its fiscal year-end.   

Fair  Value  Measurements  The  Company  follows  the  provisions  of  FASB  ASC  820,  Fair  Value  Measurements  and 
Disclosures, which defines fair value, establishes a framework for measuring fair value in GAAP, and outlines disclosures 
about fair value measurements.  Fair value is defined as the exchange price that would be received for an asset or paid to 
transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction 
between market participants on the measurement date.  A three-level hierarchy for valuation techniques is used to measure 
financial assets and financial liabilities at fair value.  This hierarchy is based on whether the valuation inputs are observable or 
unobservable.  Financial instrument valuations are considered Level 1 when they are based on quoted prices in active markets 
for identical assets or liabilities.  Level 2 financial instrument valuations use quoted prices for similar assets or liabilities, quoted 
prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data.  
Financial instrument valuations are considered Level 3 when they are determined using pricing models, discounted cash flow 
methodologies  or  similar  techniques  and  at  least  one  significant  model  assumption  or  input  is  unobservable,  and  when 
determination  of  the  fair  value  requires  significant  management  judgment  or  estimation.    The  Company  records  securities 
available for sale at their fair values on a recurring basis using Level 2 valuations.  Additionally, the Company records impaired 
loans and other real estate owned at their fair value on a nonrecurring basis.  The nonrecurring fair value adjustments typically 
involve application of lower-of-cost-or-market accounting or impairment write-downs of individual assets. 

Impact of New and Not Yet Adopted Accounting Pronouncements 

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments – Credit Losses (Topic 326): Measurement of Credit 
Losses on Financial Instruments (“ASU 2016-13”).  The standard is effective for fiscal periods beginning after December 15, 
2019.  The CARES Act was signed into law on March 27, 2020 and included provisions that temporarily delayed the required 
implementation date of ASU 2016-13 to the earlier of the end of the national pandemic or December 31, 2020. The CAA was 
signed into law on December 27, 2020 and extended the deferral of required implementation of ASU 2016-13 to the earlier of 
the first day of a company’s fiscal year that begins after the date the COVID-19 national emergency comes to an end or January 
1, 2022. The Company elected to defer the adoption of ASU 2016-13 until December 31, 2020 with an effective date of January 
1, 2020. 

The ASU required measurement and recognition of expected credit losses for financial instruments held at amortized cost, 
which include allowances for credit losses expected over the life of the portfolio, rather than incurred losses, which include 
allowances for current known and inherent losses within the portfolio.  Under this standard, the Company is required to hold 
an allowance equal to the expected life-of-loan losses on the loan portfolio.  It also applies to off-balance sheet credit exposures 
such as loan commitments, standby letters of credit and other similar instruments. In addition, ASU 2016-13 made changes to 
the accounting for available-for-sale debt securities. 

The Company adopted ASU 2016-13 using a modified retrospective approach. Results for annual reporting periods beginning 
after January 1, 2020 are presented under ASU 2016-13 while prior period amounts continue to be reported in accordance with 

44 

 
 
 
 
 
 
 
 
 
 
previously applicable GAAP. Upon adoption, the Company recognized increases of $723,000 in the allowance for credit losses 
and $402,000 in the reserve for unfunded commitments, with a corresponding reduction to retained earnings, net of tax, of 
$856,000. No credit loss allowance was required upon adoption for the investment securities portfolio. Consistent with the 
provisions of the CARES Act, results for quarterly reporting periods beginning after December 31, 2020 in the Company’s 
Form 10-Q will be presented under ASU 2016-13 while prior quarterly period amounts continue to be reported in accordance 
with previously applicable GAAP. 

The following table illustrates the impact of the adoption of ASU 2016-13: 

(In thousands) 
Assets: 
     Allowance for loan/credit losses on  
         loans 
     Deferred tax asset 
Liabilities: 
     Reserve for unfunded commitments 
Shareholders’ equity: 
     Retained earnings 

Risks and Uncertainties 

December 
31, 2019 

Impact of 
ASU 2016-13 
Adoption 

As Reported 
Under ASU 
2016-13  

$ 

10,556 
2,298 

$ 

─ 

$ 

723 
269 

402 

11,279 
2,567 

402 

90,341 

(856) 

89,485 

On March 11, 2020, the WHO declared the outbreak of COVID-19 as a global pandemic, which continues to spread throughout 
the United States and around the world. The declaration of a global pandemic indicates that almost all public commerce and 
related business activities must be, to varying degrees, curtailed with the goal of decreasing the rate of new infections. This 
response to the COVID-19 pandemic has resulted in an unprecedented slow-down in economic activity and a related increase 
in unemployment. 

In  late  fiscal  2020,  vaccines  for  combatting  COVID-19  were  approved  by  health  agencies  and  began  to  be  administered. 
However, initial quantities of vaccines are limited and vaccine distributions, controlled by local authorities, are being allocated, 
generally first to front-line health care workers and other essential workers and next to those members of individual populations 
believed most susceptible to severe effects from COVID-19. The timeline of full administration of the COVID-19 vaccines is 
uncertain and fluctuating, but is widely thought to be unlikely to occur in most jurisdictions until mid to late 2021. The impact 
of  COVID-19,  including  the  impact  of  restrictions  imposed  to  combat  its  spread,  could  result  in  additional  and  prolonged 
business closures, work restrictions and activity restrictions. 

The Company has evaluated subsequent events after the consolidated balance sheet date of December 31, 2020 and the breadth 
of the impact of the global presence of COVID-19 on the Company’s business is currently unknown. The Company is closely 
monitoring developments related to COVID-19 checking regularly for updated information and recommendations from the 
WHO and the CDC, from national, state, and local governments, and evaluating courses of action being taken by peers. The 
duration and severity of the effect of COVID-19 on economic, market and business conditions and the timeline and shape of 
recovery from the pandemic remain uncertain. At this time, the Company remains subject to heightened business, operational, 
market, credit and other risks related to the COVID-19 pandemic, including, but not limited to, those discussed below, which 
may have an adverse effect on business, financial condition and results of operations. 

Financial position and results of operations - The global health crisis caused by COVID-19 has and will continue to negatively 
impact business activity throughout the world. The COVID-19 outbreak and associated counter-acting measures implemented 
by governments around the world, as well as increased business uncertainty, have had, and continue to have, an adverse impact 
on  the  Company’s  financial  results  and  are  discussed  in  more  detail  below.  Although  in  various  locations  certain  activity 
restrictions have been relaxed with some success, many states and localities are experiencing significant increases in the number 
of COVID-19 cases, prompting a reinstatement of prior activity restrictions in some locations and the need for additional aid 
and  other  forms  of  relief  for  affected  individuals,  businesses  and  other  entities.  When  and  if  COVID-19  is  demonstrably 
contained, the Company anticipates a rebound in economic activity; however, any such rebound is contingent upon the rate 
and effectiveness of the containment efforts deployed by federal, state, and local governments. In light of the evolving health, 
social, economic and business environment, governmental regulations or mandates, and business disruptions that have occurred 
and  could  continue  to  occur,  the  aggregate  impact  that  COVID-19  could  have  on  the  Company’s  financial  condition  and 
operating results remains highly uncertain. 

In response to COVID-19, the Federal Reserve has taken action to lower the Federal Funds rate, which has adversely affected 
interest income and therefore, the Company’s results of operations and financial condition. The Federal Reserve has continued 

45 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
its commitment to this approach, indicating that the target Federal Funds rate would remain at current levels until the economy 
is in a more stable employment and price-stability position. 

To the extent the business disruption continues for an extended period, additional cost control actions will be considered. Future 
asset impairment charges, increases in allowance for credit losses, or restructuring charges could be more likely and will be 
dependent on the severity and duration of this crisis and its effect on the Company’s borrowers. 

For payment processing services, business closures, including constrictions in the manufacturing sector, have led to a decrease 
in the number of transactions and dollars processed due to the decline in customers’ business activity. In addition, the dampened 
demand for oil and resulting plummet in oil prices has had, and can continue to have, a negative effect on both the number of 
freight transactions processed and the dollar amount of invoices processed. Other financial impact could occur though such 
potential impact is unknown at this time. 

Capital and liquidity - While the Company believes that it has sufficient capital to withstand an extended economic recession 
brought about by COVID-19, its reported and regulatory capital ratios could be adversely impacted by future financial losses.   

The Company maintains access to multiple sources of liquidity.  If funding costs are elevated for an extended period of time, 
it could have an adverse effect on the Company’s net interest margin.  If an extended recession caused large numbers of the 
Bank’s customers to draw down deposits, the Company might become more reliant on more expensive sources of funding. 

Asset valuation - Currently, the Company does not expect COVID-19 to affect its ability to fairly value the assets on its balance 
sheet; however, this could change in future periods. While certain valuation assumptions and judgments will change to account 
for pandemic-related circumstances such as widening credit spreads, the Company does not anticipate significant changes in 
methodology used to determine the fair value of assets measured in accordance with GAAP. 

The economic slowdown as a result of COVID-19 could cause a further and sustained decline in the Company’s stock price or 
the occurrence of what management would deem to be a triggering event that could, under certain circumstances, necessitate a 
goodwill or intangible asset impairment test and result in an impairment charge being recorded for that period. In the event that 
the Company concludes that all or a portion of its goodwill is impaired, a non-cash charge for the amount of such impairment 
would be recorded to earnings. Such a charge would have no impact on tangible capital or regulatory capital. 

Processes, controls and business continuity - In accord with its federally mandated Pandemic Plan and Business Continuity 
Plan, Cass has deployed its remote workforce program. Most Cass employees around the globe are now working and conducting 
business remotely.  Employees necessary to oversee certain business coordination activities or to conduct essential physical 
activities such as mail handling and scanning operations, remain in offices. In addition, employees are now being permitted to 
return to the offices on a voluntary basis. Employees are required to report any exposure or diagnosis and must adhere to the 
defined safety protocol to enter the offices. 

In the past several years, Cass has invested in sophisticated technology initiatives that enable employees to operate remotely 
with  full  system(s)  access  along  with  unified  and  transparent  voice  and  electronic  communications  capabilities,  ensuring 
seamless service delivery.  The Company cannot predict when or how it will fully lift the actions put in place as part of the 
Business Continuity Plan, including work from home requirements and travel restrictions.  Cass does not believe the work from 
home protocol has materially adversely impacted internal controls, financial reporting systems, or operations. 

Note 2 
Capital Requirements and Regulatory Restrictions 

The Company and the Bank are subject to various regulatory capital requirements administered by the federal banking agencies. 
Failure to meet minimum capital requirements can result in certain mandatory, and possibly additional discretionary actions by 
regulators that, if undertaken, could have a direct material effect on the Company’s consolidated financial statements. Under 
capital  adequacy  guidelines,  the  Company  and  the  Bank  must  meet  specific  capital  guidelines  that  involve  quantitative 
measures  of  assets,  liabilities  and  certain  off-balance  sheet  items  as  calculated  under  regulatory  accounting  practices.  The 
Company’s and the Bank’s capital amounts and classifications are also subject to qualitative judgments by the regulators about 
components, risk weightings and other factors.  

Quantitative measures established by regulators to ensure capital adequacy require the Company and the Bank to maintain 
minimum amounts and ratios of total and Tier I capital and common equity Tier I capital to risk-weighted assets, and of Tier I 
capital to average assets. Management believes that as of December 31, 2020 and 2019, the Company and the Bank met all 
capital adequacy requirements to which they are subject. 

Effective July 2, 2013, the Federal Reserve Board approved final rules known as the “Basel III Capital Rules” that substantially 
revised  the  risk-based  capital  and  leverage  capital  requirements  applicable  to  bank  holding  companies  and  depository 
institutions,  including  the  Company  and  the  Bank.  The  Basel  III  Capital  Rules  implement  aspects  of  the  Basel  III  capital 

46 

 
 
 
 
 
 
 
 
 
 
 
 
 
framework agreed upon by the Basel Committee and incorporate changes required by the Dodd-Frank Wall Street Reform and 
Consumer Protection Act. Among other things, the Basel III Capital Rules establish stricter capital requirements and calculation 
standards, as well as more restrictive risk weightings for certain loans and facilities. The Basel III Capital Rules were effective 
for the Company and the Bank on January 1, 2015, subject to a phase-in period that ended on January 1, 2019. 

The Bank is also subject to the regulatory framework for prompt corrective action. As of December 31, 2020, the most recent 
notification from the regulatory agencies categorized the Bank as well-capitalized. To be categorized as well-capitalized, the 
Bank must maintain minimum total risk-based, common equity Tier I risk-based, Tier I risk-based, and Tier I leverage ratios 
as set forth in the table below. There are no conditions or events since that notification that management believes have changed 
the Bank’s category. 

The Company has traditionally paid a quarterly cash dividend to its shareholders. Subsidiary dividends can be a significant 
source of funds for payment of dividends by the Company to its shareholders.  Banking regulations may limit the amount of 
dividends that may be paid. Approval by regulatory authorities is required if the effect of dividends declared would cause the 
regulatory capital of the Bank to fall below specified minimum levels. Approval is also required if dividends declared exceed 
the net profits for that year combined with the retained net profits for the preceding two years. Under the foregoing dividend 
restrictions  and while  maintaining  its  “well  capitalized” status, at  December 31, 2020, unappropriated retained  earnings of 
$48,680,000 were available at the Bank for the declaration of dividends to the Company without prior approval from regulatory 
authorities.  In addition to regulatory requirements and considerations, any payment of dividends in the future will depend on 
the Company’s earnings, financial condition and other factors considered relevant by the Company’s Board of Directors. 

There were no restricted funds on deposit used to meet regulatory reserve requirements at December 31, 2020 and 2019. 

The Company’s and the Bank’s actual and required capital amounts and ratios are as follows: 

(In thousands) 
At December 31, 2020 
Total capital (to risk-weighted assets) 
  Cass Information Systems, Inc. 

        Cass Commercial Bank 
Common Equity Tier I Capital (to risk-
weighted assets) 

  Cass Information Systems, Inc. 
  Cass Commercial Bank 

Tier I capital (to risk-weighted assets) 
  Cass Information Systems, Inc. 
  Cass Commercial Bank 
Tier I capital (to average assets) 

  Cass Information Systems, Inc. 
  Cass Commercial Bank 

At December 31, 2019 
Total capital (to risk-weighted assets) 
  Cass Information Systems, Inc. 

        Cass Commercial Bank 
Common Equity Tier I Capital (to risk-
weighted assets) 

  Cass Information Systems, Inc. 
  Cass Commercial Bank 

Tier I capital (to risk-weighted assets) 
  Cass Information Systems, Inc. 
  Cass Commercial Bank 
Tier I capital (to average assets) 

  Cass Information Systems, Inc. 
  Cass Commercial Bank 

Note 3 
Investment in Securities  

Actual 

  Amount 

Ratio 

Capital 
 Requirements 
  Amount  Ratio 

Requirement to be 
Well-Capitalized 
Amount  Ratio   

$  255,332 
171,298 

21.41 %  
21.46  

$  95,388 
63,855 

8.00 % 
8.00  

$  N/A  N/A % 
79,819  10.00  

243,388 
161,300 

243,388 
161,300 

243,388 
161,300 

20.41  
20.21  

20.41  
20.21  

11.52  
14.48  

53,656 
35,918 

4.50  
4.50  

71,541 
47,891 

6.00  
6.00  

84,511 
44,543 

4.00  
4.00  

N/A  N/A  
6.50  

51,882 

  N/A  N/A  
8.00  

63,855 

N/A  N/A  
5.00  

55,679 

$  249,954 
154,011 

19.70 %   $  101,530 
63,778 
19.32  

8.00 % 
8.00  

$  N/A  N/A % 
79,722  10.00  

239,398 
145,673 

239,398 
145,673 

239,398 
145,673 

18.86  
18.27  

18.86  
18.27  

13.24  
16.64  

57,110 
35,875 

4.50  
4.50  

76,147 
47,833 

6.00  
6.00  

72,329 
35,012 

4.00  
4.00  

N/A  N/A  
6.50  

51,819 

  N/A  N/A  
8.00  

63,778 

N/A  N/A  
5.00  

43,765 

Investment securities available-for-sale are recorded at fair value on a recurring basis.  The Company’s investment securities 
available-for-sale at December 31, 2020 and 2019 are measured at fair value using Level 2 valuations.  The market evaluation 
utilizes several sources which include “observable inputs” rather than “significant unobservable inputs” and therefore falls into 
the Level 2 category.  The table below presents the balances of securities available-for-sale measured at fair value on a recurring 
basis.    The  amortized  cost,  gross  unrealized  gains,  gross  unrealized  losses  and  fair  value  of  debt  and  equity  securities  are 
summarized as follows: 

47 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
  
 
  
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
  
 
  
 
 
 
 
  
  
 
  
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
  
 
  
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
  
 
  
 
 
 
 
 
 
  
 
  
 
  
 
 
 
 
 
 
 
 
 
(In thousands) 
State and political subdivisions 
U.S. government agencies 
  Total 

(In thousands) 
State and political subdivisions 
U.S. government agencies 
Certificates of deposit 
  Total 

December 31, 2020 

Gross 
Unrealized 
Gains 

Gross 
Unrealized 
Losses 

Fair Value 

$ 

$ 

18,915 
764 
19,679 

$ 

$ 

─ 
─ 
─ 

$ 

$ 

305,974 
51,752 
357,726 

December 31, 2019 
Gross 
Unrealized 
Losses 

Gross 
Unrealized 
Gains 

Fair Value 

$ 

$ 

13,727 
507 
─ 
14,234 

$ 

$ 

─ 
169 
─ 
169 

$ 

$ 

324,447 
97,718 
500 
422,665 

Amortized 
Cost 

$  287,059 
50,988 
$  338,047 

Amortized 
Cost 

$  310,720 
97,380 
500 
$  408,600 

The fair values of securities with unrealized losses are as follows: 

Less than 12 months 

December 31, 2019 
12 months or more 

Total 

(In thousands) 
U.S. government agencies 
  Total  

Estimated  Unrealized  Estimated  Unrealized  Estimated 
Fair value 
Fair Value 
Fair Value 
21,394 
17,593 
3,801 
21,394  $ 
17,593  $ 
3,801  $ 

157 
157  $ 

12 
12  $ 

Losses 

Losses 

$ 

Unrealized 
Losses 

169 
169 

There were no securities in an unrealized loss position as of December 31, 2020 compared to 9 securities, or 3% (7 greater than 
12 months), in an unrealized loss position as of December 31, 2019. 

The  amortized  cost  and  fair  value  of  debt  and  equity  securities  by  contractual  maturity  are  shown  in  the  following  table. 
Expected maturities may differ from contractual maturities because borrowers have the right to prepay obligations with or 
without prepayment penalties. 

(In thousands) 
Due in 1 year or less 
Due after 1 year through 5 years 
Due after 5 years through 10 years 
Due after 10 years 
  Total 

December 31, 2020 

Amortized Cost 

Fair Value 

$ 

49,384 
96,118 
  163,035 
29,510 
$  338,047 

$ 

$ 

49,681 
100,966 
176,573 
30,506 
357,726 

The premium related to the purchase of state and political subdivisions was $6,013,000 and $6,408,000 in 2020 and 2019, 
respectively. 

There were no securities pledged to secure public deposits and for other purposes at December 31, 2020. 

Proceeds  from  sales  of  debt  securities  classified  as  available-for-sale  were  $21,943,000  in  2020,  $4,648,000  in  2019,  and 
$58,520,000 in 2018.  Gross realized gains on the sales in 2020, 2019, and 2018 were $1,075,000, $19,000, and $180,000, 
respectively.  There were no gross realized losses on sales in 2020 or 2019 and gross realized losses of $222,000 in 2018. 

As described in Note 1, the Company adopted ASU 2016-13 effective January 1, 2020. The adoption of ASU 2016-13 had no 
impact to the Company's available for sale securities reported in its consolidated financial statements at January 1, 2020. For 
2020, the Company did not recognize a credit loss expense on any available for sale debt securities. 

Loans  
Note 4 

The Company originates commercial, industrial and real estate loans to businesses and faith-based ministries throughout the 
metropolitan St. Louis, Missouri area, Orange County, California, Colorado Springs, Colorado and other selected cities in the 
United  States.  The  Company  does  not  have  any  particular  concentration  of  credit  in  any  one  economic  sector;  however,  a 
substantial portion of the commercial and industrial loans is extended to privately-held commercial companies and franchises 
in these market areas and are generally secured by the assets of the business. The Company also has a substantial portion of 

48 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
real estate loans secured by mortgages that are extended to faith-based ministries in its market area and selected cities in the 
United States. 

A summary of loan categories is as follows: 

(In thousands) 
Commercial and industrial 
Real estate: 
  Commercial: 
  Mortgage 
  Construction 

  Faith-based: 

  Mortgage 
  Construction 

PPP 
Other 

  Total loans 

December 31,  

2020 
298,984 

$ 

$ 

2019 
323,857 

100,419 
25,090 

333,661 
23,818 
109,704 
 
891,676 

$ 

$ 

101,654 
25,299 

305,826 
15,945 
 
57 
772,638 

The following table presents the aging of loans by loan categories at December 31, 2020: 

(In thousands) 
Commercial and industrial 
Real estate 
  Commercial: 
  Mortgage 
  Construction 

  Faith-based: 

  Mortgage 
  Construction 

PPP 
Total 

Performing 

Nonperforming 

30-59 
Days 

60-89 
Days 

90 Days 
and 
Over 

Non-
accrual 

$ 

  $ 

 

$ 

  $ 

  $ 

  Current 
298,984 
$ 

100,419 
25,090 

333,661 
23,818 
109,704 
891,676 

$ 

$ 

 
 

 
 
 
  $ 

 
 

 
 
 
 

$ 

 
 

 
 

 
 
 
  $ 

             
 
 
  $ 

The following table presents the aging of loans by loan categories at December 31, 2019: 

(In thousands) 
Commercial and industrial 
Real estate 
  Commercial: 
  Mortgage 
  Construction 

  Faith-based: 

  Mortgage 
  Construction 

Other 
Total 

Performing 

Nonperforming 

30-59 
Days 

60-89 
Days 

90 Days 
and 
Over 

Non- 
accrual 

$ 

  $ 

 

$ 

  $ 

  $ 

  Current 
323,857 
$ 

101,654 
25,299 

305,826 
15,945 
57 
772,638 

$ 

$ 

 
 

 
 
 
  $ 

 
 

 
 
 
 

 
 

 
 

 
 
 
  $ 

             
 
 
  $ 

$ 

Total 
Loans 
298,984 

100,419 
25,090 

333,661 
23,818 
109,704 
891,676 

Total 
Loans 
323,857 

101,654 
25,299 

305,826 
15,945 
57 
772,638 

49 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table presents the credit exposure of the loan portfolio by internally assigned credit grade as of December 31, 
2020: 

Loans 
Subject to 
Normal 
Monitoring(1)  

  $ 

284,882  $ 

Performing 
Loans Subject to 
Special 
Monitoring(2) 
14,102 

$ 

Nonperforming 
Loans Subject 
to Special 
Monitoring(2) 

  Total Loans 
298,984 

 $ 

99,044 
25,090 

1,375 
 

 
  

100,419 
25,090 

(In thousands) 
Commercial and industrial 
Real estate 
  Commercial: 
  Mortgage 
  Construction 

  Faith-based: 

  Mortgage 
  Construction 

330,554 
23,818 
109,704 
873,092  $ 

3,107 
 
 
18,584 

  
  
  
 $ 

333,661 
23,818 
109,704 
891,676 

PPP 
Total 
(1) Loans subject to normal monitoring involve borrowers of acceptable-to-strong credit quality and risk, who have the apparent ability to 
satisfy their loan obligation. 
(2) Loans subject to special monitoring possess some credit deficiency or potential weakness which requires a high level of management 
attention. 

  $ 

$ 

The Company had one loan that was considered impaired in the amount of $2,500,000 at December 31, 2020.  This loan was 
individually evaluated for impairment, resulting in a specific allowance for credit loss of $500,000. 

The following table presents the credit exposure of the loan portfolio by internally assigned credit grade as of December 31, 
2019: 

Loans 
Subject to 
Normal 
Monitoring(1) 

  $ 

321,554  $ 

Performing 
Loans Subject to 
Special 
Monitoring (2) 
2,303 

Nonperforming 
Loans Subject to 
Special 
Monitoring (2) 
 

$ 

  Total Loans 
323,857 
$ 

100,346 
25,299 

1,308 
 

 
 

101,654 
25,299 

(In thousands) 
Commercial and industrial 
Real estate 
  Commercial: 
  Mortgage 
  Construction 

  Faith-based: 

  Mortgage 
  Construction 

304,513 
15,945 
57 
767,714  $ 

1,313 
 
 
4,924 

 
 
 
 

305,826 
15,945 
57 
772,638 

Other 
Total 
(1) Loans subject to normal monitoring involve borrowers of acceptable-to-strong credit quality and risk, who have the apparent ability to 
satisfy their loan obligation. 
(2) Loans subject to special monitoring possess some credit deficiency or potential weakness which requires a high level of management 
attention. 

  $ 

$ 

$ 

The recorded investment by category for loans considered as troubled debt restructuring during the year ended December 31, 
2020 is as follows: 

(In thousands) 
Commercial and industrial 
Faith-based real estate 
Total 

Number of 
Loans 

Pre-Modification 
Outstanding 
Balance 

Post-Modification 
Outstanding 
Balance 

1  $ 
1 
2  $ 

8,773 
1,029 
9,802 

$ 

$ 

8,773 
1,029 
9,802 

During the year ended December 31, 2020, two loans were restructured to change the amortization schedule to reduce payments 
from the borrowers while the contractual interest rate remained unchanged.  These loans did not have a specific allowance for 
credit loss allocated to them at December 31, 2020.  There were no loans restructured for the year ended December 31, 2019.  
There were no loans restructured that subsequently defaulted during the years ended December 31, 2020 or 2019.   

50 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
A summary of the ACL by category for the period ended December 31, 2020 is as follows: 

(In thousands) 
Allowance for credit losses on loans: 
Balance at December 31, 2019 
  Cumulative effect of accounting  
        change (ASU 2016-13) 
Balance at January 1, 2020 
  Provision for credit losses 
  Recoveries 
Balance at December 31, 2020 

C&I 

CRE 

Faith-based 
CRE 

Construction 

Total 

$ 

4,874  $ 

1,528  $ 

3,842  $ 

312 

$ 

10,556 

(526) 
4,348 
268 
19 
4,635  $ 

(401) 

1,127 
48 
 
1,175  $ 

1,636 

5,478 
238 
1 
5,717  $ 

$ 

14 
326 
91 
 
417 

$ 

723 
11,279 
645 
20 
11,944 

The increase in the provision for credit losses on loans during the year ended December 31, 2020 is due to the Company’s 
forecast of macroeconomic factors, which decreased during 2020, primarily due to the COVID-19 pandemic. 

A summary of the activity in the allowance for loan losses for the period ended December 31, 2019 is as follows: 

(In thousands) 
Commercial and industrial 
Real estate 
  Commercial: 
  Mortgage 
  Construction 

  Faith-based: 

  Mortgage 
  Construction 

Total 

December 31, 
2018 

Charge-
Offs 

  Recoveries 

$ 

4,360  $ 

  $ 

81 

$ 

Provision 
433 

December 31,
2019 

$ 

4,874 

1,478 
93 

4,132 
162 
10,225  $ 

$ 

 
 

 
 
  $ 

 
 

 
 
81 

$ 

50 
98 

(290) 
(41) 
250 

$ 

1,528 
191 

3,842 
121 
10,556 

As of December 31, 2020 and 2019, there were loans totaling $161,475 and $167,429, respectively, to affiliates of executive 
officers or directors. 

Note 5 
Premises and Equipment  

A summary of premises and equipment is as follows: 

(In thousands) 
Land 
Buildings 
Leasehold improvements 
Furniture, fixtures and equipment 
Purchased software 
Internally developed software 

Less accumulated depreciation  
Total 

          December 31, 

$ 

2020 
873 
  14,763 
1,953 
  12,897 
4,278 
  19,538 
  54,302 
  36,245 
$  18,057 

2019 
873 
14,763 
1,843 
12,104 
3,973 
18,780 
52,336 
31,809 
20,527 

$ 

$ 

Total  depreciation  charged  to  expense  in  2020,  2019  and  2018  amounted  to  $4,471,000,  $4,227,000,  and  $3,954,000, 
respectively. 

Note 6 
Acquired Intangible Assets 

The Company accounts for intangible assets in accordance with FASB ASC 350, Goodwill and Other Intangible Assets (“ASC 
350”), which requires that intangibles with indefinite useful lives be tested annually for impairment, or when management 
deems there is a triggering event, and those with finite useful lives be amortized over their useful lives. 

In September 2019, the Company acquired the assets of Gateway Giving, LLC and recorded intangible assets of $4,983,000.  
Those intangible assets were valued at $2,610,000 for software, $1,693,000 for goodwill, $490,000 for the customer list, and 

51 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
$190,000 for the trade name. The amounts for these intangible assets were originally recorded on a provisional basis and have 
been adjusted upon the completion of a valuation.  The goodwill is deductible for tax purposes over 15 years, starting in 2019.  
The intangible assets and results of Gyve are included in the Banking Services operating segment. 

The purchase price of the acquisition consisted of a cash payment of $3,000,000 and a potential earnout of $4,000,000. The 
Company recorded the earnout component to be $1,983,000.  The fair value of the contingent consideration was estimated on 
the acquisition date as the present value of the expected future contingent payments which were determined using a scenario-
based model. Any changes in the estimated fair value of the contingent earn-out consideration, up to the contracted amount, 
will be reflected in the results of operations in future periods as they are identified. 

Details of the Company’s intangible assets are as follows: 

(In thousands) 
Assets eligible for amortization: 

Customer lists 
Patent 
Non-compete agreements 
Software 
Trade Name 
Other 

Unamortized intangible assets: 

Goodwill (1) 

December 31, 2020 

December 31, 2019 

Gross Carrying 
Amount 

Accumulated 
Amortization 

Gross Carrying 
Amount 

Accumulated 
Amortization 

$ 

$ 

4,778 
72 
332 
2,844 
190 
500 

$ 

(3,902) 
(24) 
(332) 
(731) 
(13) 
(291) 

$ 

4,778 
72 
332 
2,844 
190 
500 

(3,463) 
(20) 
(332) 
(358) 
(3) 
(259) 

(227) 
(4,662) 

Total intangible assets 
(1)Amortization through December 31, 2001 prior to adoption of ASC 350. 

$ 

$ 

14,489 
23,205 

(227) 
(5,520) 

14,489 
23,205 

$ 

$ 

The customer lists are amortized over 7 and 10 years; the patents over 18 years, the non-compete agreements over 2 and 5 
years, software over 3 years and 7 years, the trade name over 20 years and other intangible assets over 15 years. Amortization 
of intangible assets amounted to $859,000, $563,000, and $442,000 for the years ended December 31, 2020, 2019 and 2018, 
respectively.  Estimated future amortization of intangibles is $859,000 in 2021, $540,000 in both 2022 and 2023, $498,000 in 
2024 and $489,000 in 2025. 

Note 7 
Interest-Bearing Deposits  

Interest-bearing deposits consist of the following: 
                                                                                          December 31, 

(In thousands) 
Interest-bearing demand deposits 
Savings deposits 
Time deposits: 
       Less than $100 

$100 to less than $250 
$250 or more 

Total 
Weighted average interest rate 

Interest on deposits consists of the following: 

(In thousands) 
Interest-bearing demand deposits 
Savings deposits 
Time deposits: 
       Less than $100 

$100 to less than $250 
$250 or more 

Total 

$ 

$ 

2020 
480,283  $ 

21,084 

4,091 
34,998   
16,896 

557,352  $ 
0.49% 

2019 
322,027 
13,051 

4,927 

       48,353   

17,687 
406,045 
1.32% 

December 31, 
2019 
3,686  $ 
103 

$ 

905 
216 
281 
5,191  $ 

$ 

2020 
1,313 
24 

550 
206 
267 
2,360 

$ 

$ 

2018 
2,832 
109 

433 
152 
210 
3,736 

52 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The scheduled maturities of time deposits are summarized as follows: 

December 31, 

2020 

2019 

Amount 

$ 

$ 

39,575 
10,470 
5,892 
 
48 
55,985 

Percent 
 of Total 

70.7% 
       18.7 
       10.5 
        
       0.1 
100.0% 

Amount  

$ 

$ 

47,881 
15,813 
5,584 
1,689 
 
70,967 

Percent 
 of Total 

67.5% 
      22.3 
       7.8 
       2.4 
        
100.0% 

(In thousands) 
Due within: 

  One year 
  Two years 
  Three years 
  Four years 
  Five years 

Total 

Note 8 
Unused Available Lines of Credit 

As of December 31, 2020, the Bank had unsecured lines of credit at correspondent banks to purchase federal funds up to a 
maximum  of  $83,000,000  at  the  following  banks:  US  Bank,  $20,000,000;  UMB  Bank  $20,000,000;  Wells  Fargo  Bank, 
$15,000,000; PNC Bank, $12,000,000; Frost National Bank, $10,000,000; and JPM Chase Bank, $6,000,000.  As of December 
31, 2020, the Bank had secured lines of credit with the Federal Home Loan Bank of $191,992,000 collateralized by commercial 
mortgage loans.  At December 31, 2020, the Company had lines of credit from UMB Bank of $75,000,000 and First Tennessee 
Bank of $75,000,000 collateralized by state and political subdivision securities.  Under the lines of credit discussed above, 
there were no amounts outstanding at December 31, 2020 and $18,000,000 outstanding at December 31, 2019. The amount 
outstanding at the end of the 2019 was borrowed on December 31, 2019 and repaid on January 2, 2020. 

In  addition  to  the  lines  of  credit  discussed  above,  as  of  April  21,  2020  the  Bank  was  approved  for  the  Federal  Reserve’s 
Paycheck Protection Program Lending Facility.  The Bank can receive non-recourse loans with the previously mentioned PPP 
loans  pledged  as  collateral.    The  Bank  can  borrow  an  amount  up  to  100%  of  the  amount  of  the  PPP  loans,  which  was 
$109,704,000 as of December 31, 2020. There was no amount outstanding at December 31, 2020 for this line of credit. 

Note 9 
Common Stock and Earnings per Share 

The table below shows activity in the outstanding shares of the Company’s common stock during 2020.  

Shares outstanding at January 1 
Issuance of common stock: 

Employee restricted stock grants 
       Employee restricted stock unit vests 
       Performance-based stock 

Employee SARs exercised 

       Directors’ compensation 
Shares repurchased 
Shares forfeited 
Shares outstanding at December 31 

2020 
14,514,366 

7,748 
1,890 
20,287 
3,484 
12,757 
(162,901) 
(4,962) 
14,392,669 

Basic earnings per share is computed by dividing net income by the weighted average number of common shares outstanding.  
Diluted earnings per share is computed by dividing net income by the sum of the weighted average number of common shares 
outstanding and the weighted average number of potential common shares outstanding.  Under the treasury stock method, stock 
appreciation rights (“SARs”) are dilutive when the average market price of the Company’s common stock, combined with the 
effect of any unamortized compensation expense, exceeds the SAR price during a period.  Anti-dilutive shares are those SARs 
with prices in excess of the current market value.  

53 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The calculations of basic and diluted earnings per share are as follows: 

(In thousands except share and per share data) 
Basic: 

Net income 

  Weighted average common shares outstanding 

Basic earnings per share 

Diluted: 

Net income 

  Weighted average common shares outstanding 
Effect of dilutive restricted stock, performance 
 based restricted stock (“PBRS”), and SARs             
Weighted average common shares outstanding 
     assuming dilution 

Diluted earnings per share 

2020 

25,176 
14,364,406 
1.75 

25,176 
14,364,406 

$ 

$ 

$ 

December 31, 
2019 

2018 

$ 

$ 

$ 

30,404 
14,434,445 
2.11 

30,404 
14,434,445 

$ 

$ 

$ 

30,268 
14,675,136 
2.06 

30,268 
14,675,136 

202,541 

257,480 

239,066 

14,566,947 
1.73 

$ 

14,691,925 
2.07 

14,914,202 
2.03 

$ 

$ 

Note 10 
Employee Benefit Plans   

Defined Benefit Plan  
The Company has a noncontributory defined-benefit pension plan (the “Plan”), which covers eligible employees.  Effective 
December 31, 2016, the Plan was closed to all new participants. Additionally, prior to the end of 2020, the Company notified 
existing participants that benefits would be frozen as of February 28, 2021. The freezing of the benefits reduced the projected 
benefit obligation by $18,322,000 at December 31, 2020. The Company accrues and makes contributions designed to fund 
normal service costs on a current basis using the projected unit credit with service proration method to amortize prior service 
costs arising from improvements in pension benefits and qualifying service prior to the establishment of the Plan over a period 
of approximately 30 years.   

A  summary  of  the  activity  in  the  Plan’s  projected  benefit  obligation,  assets,  funded  status  and  amounts  recognized  in  the 
Company’s consolidated balance sheets is as follows: 

(In thousands) 
Projected benefit obligation: 
Balance, January 1 
Service cost 
Interest cost 
Actuarial loss 
        Plan amendments 
Benefits paid 
Balance, December 31 
Plan assets: 

Fair value, January 1 
Actual return 
Employer contribution 
Benefits paid 
Fair value, December 31 
Funded status: 
Accrued pension liability 

2020 

2019 

$ 

$ 

$ 

$ 

$ 

119,827  $ 
4,329 
3,908 
15,087 
(18,322) 
(2,794) 
122,035  $ 

94,634  $ 
14,826 
 
(2,793) 
106,667  $ 

96,401 
3,554 
4,103 
18,334 
 
(2,565) 
119,827 

74,580 
15,719 
6,900 
(2,565) 
94,634 

(15,368)  $ 

(25,192) 

The following represent the major assumptions used to determine the projected benefit obligation of the Plan.  For 2020, 2019 
and 2018, the Plan’s expected benefit cash flows were discounted using the FTSE Above Median Double-A Curve. For 2020, 
the Pri-2012 Mortality Table and MP-2020 Mortality Improvement Scale were used.   For 2019, the Pri-2012 Mortality Table 
and MP-2019 Mortality Improvement Scale were used.   For 2018, the RP-2014 Mortality Table and the MP-2018 Mortality 
Improvement Scale were used.   

Weighted average discount rate 
Rate of increase in compensation levels 

2020 
2.55% 
(a) 

2019 
3.30% 
(a) 

2018 
4.30% 
(a) 

(a)  6.0% graded down to 3.25% over the first seven years of service. 

54 

 
     
 
 
 
 
 
 
 
 
   
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The accumulated benefit obligation was $121,095,000 and $103,736,000 as of December 31, 2020 and 2019, respectively.  The 
Company did not make a contribution during 2020, while in 2019 a contribution of $6,900,000 was made to the Plan. The 
Company has not determined if it will make a contribution to the Plan in 2021.  The following pension benefit payments, which 
reflect expected future service, as appropriate, are expected to be paid by the Plan: 

2021 
2022 
2023 
2024 
2025 
2026-2030 

  Amount 

$3,357,000 
3,735,000 
4,118,000 
4,340,000 
4,534,000 
25,820,000 

The Plan’s pension cost included the following components: 

(In thousands) 
Service cost – benefits earned during the year 
Interest cost on projected benefit obligations 
Expected return on plan assets 
Net amortization and deferral 
Net periodic pension cost 

For the Year Ended 
December 31, 
2019 
3,555  $ 
4,103 
(4,753) 
1,559 
4,464  $ 

2020 
4,329  $ 
3,908 
(6,049) 
1,946 
4,134  $ 

$ 

$ 

The following represent the major assumptions used to determine the net pension cost of the Plan: 

Weighted average discount rate 
Rate of increase in compensation levels 
Expected long-term rate of return on assets 

2020 
3.30% 
(a) 
6.50% 

2019 
4.30% 
(a) 
6.50% 

(a) 

 6.0% graded down to 3.25% over the first seven years of service 

2018 
4,017 
3,703 
(5,202) 
1,522 
4,040 

2018 
3.75% 
(a) 
6.50% 

For 2020, the Pri-2012 Mortality Table and the MP-2019 Mortality Improvement Table were used.  For 2019, the RP-2014 
Mortality Table and the MP-2018 Mortality Improvement Table were used.  For 2018, the RP-2014 Mortality Table and the 
MP-2017 Mortality Improvement Table were used.  

The investment objective for the Plan is to maximize total return with a tolerance for average risk.  Asset allocation is a balance 
between fixed income and equity investments, with a target allocation of approximately 51% fixed income, 19% U.S. equity 
and 30% non-U.S. equity.  Due to volatility in the market, this target allocation is not always desirable and asset allocations can 
fluctuate between acceptable ranges.  The fixed income component is invested in pooled investment grade securities.  The equity 
components are invested in pooled large cap, small/mid cap and non-U.S. stocks.  The expected one-year nominal returns and 
annual standard deviations are shown by asset class below: 

Asset Class 

% of Total Portfolio 

One-Year Nominal 
Return 

Annual Standard 
Deviation 

Core Fixed Income 
Large Cap U.S. Equities 
Small Cap U.S. Equities 
International (Developed) 
International (Emerging) 

51% 
14% 
5% 
25% 
5% 

3.04% 
6.45% 
7.45% 
7.95% 
10.14% 

3.85% 
16.00% 
20.15% 
17.83% 
25.40% 

Applying appropriate correlation factors between each of the asset classes the long-term rate of return on assets is estimated 
to be 6.50%. 

55 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
A summary of the fair value measurements by type of asset is as follows: 

Fair Value Measurements as of December 31, 
2020 

2019 

(In thousands) 
Cash 
Equity securities 
  U.S. Small/Mid Cap Growth
  Non-U. S. Core 
  U.S. Large Cap Passive 
  Emerging Markets 
Fixed Income 
  U.S. Core  
  U.S. Passive 
   Opportunistic 
          Total 

Total 

$484 

5,530 
26,342 
17,520 
5,882 

23,467 
21,680 
5,762 
$106,667 

Quoted Prices 
in Active 
Markets for 
Identical 
Assets 
(Level 1) 

Observable 
Inputs 
(Level 2) 

$484 

$       ― 

Total 

$462 

4,491 
23,975 
13,523 
4,559 

5,530 
26,342 
17,520 
5,882 

23,467 
21,680 
5,762 

27,046 
15,255 
5,323 
$106,183  $94,634 

― 
― 
― 
― 

― 
― 
― 
$484 

Quoted Prices 
in Active 
Markets for 
Identical 
Assets 
(Level 1) 

 Observable 
Inputs 
(Level 2) 

$462 

$       ― 

― 
― 
― 
― 

― 
― 
― 
$462 

4,491 
23,975 
13,523 
4,559 

27,046 
15,255 
5,323 
$94,172 

Supplemental Executive Retirement Plan 
The Company also has an unfunded supplemental executive retirement plan (“SERP”) which covers key executives of the 
Company whose benefits are limited by the Internal Revenue Service under the Company’s qualified retirement plan.  The 
SERP is a noncontributory plan in which the Company’s subsidiaries make accruals designed to fund normal service costs on 
a current basis using the same method and criteria as the Plan. 

A summary of the activity in the SERP’s projected benefit obligation and amounts recognized in the Company’s consolidated 
balance sheets is as follows: 

(In thousands) 
Benefit obligation: 

Balance, January 1 
Service cost  
Interest cost 
Benefits paid  
Actuarial loss 
Balance, December 31 

December 31, 

2020 

2019 

$ 

$ 

11,712  $ 
121 
347 
(291) 
1,523 
13,412  $ 

10,097 
97 
408 
(262) 
1,372 
11,712 

The following represent the major assumptions used to determine the projected benefit obligation of the SERP. For 2020, 2019 
and 2018, the SERP’s expected benefit cash flows were discounted using the FTSE Above Median Double-A Curve.  

Weighted average discount rate 
Rate of increase in compensation levels 

2020 
2.20% 
(a) 
(a)  6.00% graded down to 3.25% over the first seven years of service. 

2019 
3.00% 
(a) 

2018 
4.10% 
(a) 

The accumulated benefit obligation was $12,492,000 and $10,485,000 as of December 31, 2020 and 2019, respectively.  Since 
this is an unfunded plan, there are no plan assets.  Benefits paid were $291,000 in 2020, $262,000 in 2019, and $260,000 in 
2018. Expected future benefits payable by the Company over the next ten years are as follows: 

2021 
2022 
2023 
2024 
2025 
2026-2030 

  Amount 
$343,000 
764,000 
851,000 
849,000 
846,000 
  4,150,000 

56 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The SERP’s pension cost included the following components: 

(In thousands) 
Service cost – benefits earned during the year 
Interest cost on projected benefit obligations 
Net amortization and deferral 
Net periodic pension cost 

For the Year Ended December 31, 

2020 
121  $ 
347 
112 
580  $ 

2019 

97  $ 
408 
276 
781  $ 

2018 
92 
348 
581 
1,021 

$ 

$ 

The pretax amounts in accumulated other comprehensive loss as of December 31 were as follows: 

(In thousands) 
Prior service cost  
Net actuarial loss 
  Total 

The Plan 

SERP 

2020 
$           
      15,429 
$    15,429 

2019 
$           
      29,387 
$    29,387 

2020 
    $       
        4,135 
     $ 4,135 

2019 
    $      
        2,724 
     $ 2,724 

The estimated pretax prior service cost and net actuarial loss in accumulated other comprehensive loss at December 31, 2020 
expected to be recognized as components of net periodic benefit cost in 2021 for the Plan are $0 and $360,000, respectively.  
The estimated pretax prior service cost and net actuarial loss in accumulated other comprehensive loss at December 31, 2020 
expected to be recognized as components of net periodic benefit cost in 2021 for the SERP are $0 and $203,000, respectively. 

The  Company  also  maintains  a  noncontributory  profit  sharing  program,  which  covers  most  of  its  employees.  Employer 
contributions  are  calculated based upon  formulas which  relate  to  current  operating  results  and other factors.  Profit sharing 
expense recognized in personnel expense in the consolidated statements of income in 2020, 2019, and 2018 was $5,665,000, 
$6,841,000, and $6,810,000, respectively. 

The Company also sponsors a defined contribution 401(k) plan to provide additional retirement benefits to substantially all 
employees.  Contributions  under  the  401(k)  plan  for  2020,  2019  and  2018  were  $1,508,000,  $1,378,000,  and  $1,109,000, 
respectively. 

Note 11 
Stock-based Compensation 

The  Amended  and  Restated Omnibus  Stock  and  Performance  Compensation  Plan (the  “Omnibus  Plan”) provides  incentive 
opportunities for key employees and non-employee directors and to align the personal financial interests of such individuals 
with those of the Company’s shareholders.  The Omnibus Plan permits the issuance of up to 1,500,000 shares of the Company’s 
common stock in the form of stock options, SARs, restricted stock, restricted stock units and performance awards.   

Restricted Stock 
Restricted shares granted to Company employees are amortized to expense over the three-year cliff vesting period. Restricted 
shares granted to members of the Board of Directors are amortized to expense over a one-year service period, with the exception 
of those shares granted in lieu of cash payments for retainer fees which are expensed in the period earned. 

Changes in restricted shares outstanding for the year ended December 31, 2020 were as follows: 

Balance at December 31, 2019 

Granted 
Vested 
        Forfeited 
Balance at December 31, 2020 

Weighted Average 
Grant Date 
Fair Value 

$47.24 
47.07 
49.32 
50.08 
$46.78 

Shares 
123,272 
38,226 
(20,369) 
(4,962) 
136,167 

During 2019 and 2018, 36,812 and 35,000 shares, respectively, were granted with weighted average per share market values 
at date of grant of $49.30 in 2019 and $49.79 in 2018.  The fair value of such shares are based on the market price on the date 
of grant. Amortization of the restricted stock bonus awards totaled $1,463,000 for 2020, $1,551,000 for 2019 and $1,571,000 
for 2018.  As of December 31, 2020, the total unrecognized compensation expense related to non-vested restricted stock awards 
was $1,466,000 and the related weighted average period over which it is expected to be recognized is approximately 0.61 years.  
The total fair value of shares vested during the years ended December 2020, 2019, and 2018 was $1,005,000, $527,000, and 
$1,112,000, respectively. 

57 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Performance-Based Restricted Stock 

The Company has granted three-year PBRS awards which are contingent upon the Company’s achievement of pre-established 
financial  goals  over  a  three-year  cliff  vest  period.    The  number  of  shares  issued  ranges  from  0%  to  150%  of  the  target 
opportunity based on the actual achievement of financial goals for the three-year performance period.  

Following is a summary of the activity of the PBRS, based on target value: 

Balance at December 31, 2019 
Granted 
Vested 
Forfeited 
Balance at December 31, 2020 

For the Years Ended 
December 31, 2020 

Shares 
102,116 
32,910 
(29,175) 
(7,441) 
98,410 

Fair Value 
$49.13 
54.02 
49.33 
50.08 
$50.64 

The PBRS that vested during the year ended December 31, 2020 achieved financial goals of 117.3%, resulting in the issuance 
of 34,222 shares of common stock.  The outstanding PBRS at December 31, 2020 will vest at scheduled vesting dates and the 
actual number of shares of common stock issued will range from 0% to 150% of the target opportunity based on the actual 
achievement of financial goals for the respective three-year performance period. 

SARs 

During 2020, there were no SARs granted and no expense recognized. As of December 31, 2020, there was no unrecognized 
compensation expense related to SARs. 

Changes in SARs outstanding for the year ended December 31, 2020 were as follows: 

Balance at December 31, 2019 

Exercised 
Forfeited 

Balance at December 31, 2020 
Exercisable at December 31, 2020 

SARs 
155,292 
(10,293) 
 
144,999 
144,999 

Weighted Average Exercise Price 

$32.58 
  26.72 
       
  32.99 
$32.99 

The total intrinsic value of SARs exercised during 2020 and 2019 was $275,000 and $2,022,000, respectively.  The average 
remaining contractual term for SARs outstanding as of December 31, 2020 was 1.95 years, and the aggregate intrinsic value 
was $1,095,000.  The average remaining contractual term for SARs outstanding as of December 31, 2019 was 2.92 years, and 
the aggregate intrinsic value was $3,908,000.   

The  total  compensation  cost  for  share-based payment  arrangements was $2,267,000, $3,144,000,  and $3,006,000, in 2020, 
2019, and 2018, respectively.   

Note 12 
Other Operating Expense  

Details of other operating expense are as follows: 

(In thousands) 
Postage and supplies 
Promotional expense 
Professional fees 
Outside service fees  
Data processing services 
Telecommunications 
Other 
Total other operating expense 

For the Years Ended December 31, 

2020 
1,465  $ 
2,184 
2,140 
5,845 
1,900 
765 
1,088 
15,387  $ 

2019 
1,875  $ 
3,838 
2,388 
5,529 
1,283 
748 
2,404 
18,065  $ 

2018 
2,180 
3,344 
2,170 
4,909 
919 
778 
1,963 
16,263 

$ 

$ 

58 

 
    
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note 13  
Income Taxes  

The components of income tax expense (benefit) are as follows: 

(In thousands) 
Current: 

Federal  
State 
Deferred: 

Federal  
State 

Total income tax expense 

For the Years Ended December 31, 

2020 

2019 

2018 

$ 

$ 

5,350  $ 
671 

4,423  $ 
1,392 

8,557 
1,043 

(636) 
(220) 
5,165 

$

1,097 
150 
7,062 

(3,404) 
(117) 
6,079 

$

A reconciliation of expected income tax expense (benefit), computed by applying the effective federal statutory rate of 21% 
for each year to income before income tax expense is as follows: 

(In thousands) 
Expected income tax expense 
(Reductions) increases resulting from: 

Tax-exempt income 
State taxes, net of federal benefit 
        Share-based compensation adjustment 

Adjustment of deferred tax asset or liability for TCJA 

Other, net 
Total income tax expense 

For the Years Ended December 31, 

2020 
6,385  $ 

$ 

2019 
7,868  $ 

(1,588) 
356 
70 
       
(58) 

$ 

5,165  $ 

(1,755) 
1,218 
(281) 
       
12 
7,062  $ 

2018 
7,633 

(2,009)
732 
(286) 
(74) 
83 
6,079 

Income tax expense in 2020 totaled $5,165,000 compared to $7,062,000 and $6,079,000 in 2019 and 2018, respectively. When 
measured as a percent of pre-tax income, the Company’s effective tax rate was 17% in 2020, 19% in 2019, and 17% in 2018.   

The  tax  effects  of  temporary  differences  which give rise  to  significant portions  of  the  deferred  tax  assets  and deferred  tax 
liabilities are presented below:  

(In thousands) 
Deferred tax assets: 

Allowance for credit/loan losses 
ASC 715 pension funding liability  
Net operating loss carryforward (1) 
Supplemental executive retirement plan accrual 
Stock compensation 
  Total deferred tax assets 

Deferred tax liabilities: 

Premises and equipment 
Pension 
Intangible assets 
Unrealized gain on investment in securities available-for-sale 
Other    
  Total deferred tax liabilities 

December 31, 
2020 

$ 

$ 

2,858 
4,656 
 
2,220 
1,794 
11,528 

$ 

$ 

2019 

2,452 
7,642 
27 
2,087 
1,987 
14,195 

(2,693) 
(14) 
(1,761) 
    (4,684) 
(79) 
(9,231) 
    2,297 

$ 
$ 

(2,821) 
(974) 
(1,379) 
(3,348)   
(196) 
(8,718) 
        5,477 

$ 
$ 

Net deferred tax assets 
(1) As of December 31, 2020, the Company had no remaining net operating loss carry forwards as a result of the acquisition of 
Franklin Bancorp. 

A valuation allowance would be provided on deferred tax assets when it is more likely than not that some portion of the assets 
will  not  be  realized.  The  Company  has  not  established  a  valuation  allowance  at  December  31,  2020  or  2019,  due  to 
management’s belief that it is more likely than not that the DTA is realizable. 

59 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The reconciliation of the beginning unrecognized tax benefits balance to the ending balance is presented in the following 
table:  

(In thousands) 
Balance at January 1 

Changes in unrecognized tax benefits as a result of tax 

positions taken during a prior year 

Changes in unrecognized tax benefits as a result of tax 

position taken during the current year 

Reductions to unrecognized tax benefits as a result of a 

lapse of the applicable statute of limitations 

Decreases in unrecognized tax benefits as a result of 

settlements with taxing authorities 

Balance at December 31 

2020 
$1,299 

62 

233 

2019 
$1,403 

2018 
$1,632 

56 

171 

(135) 

192 

(315) 

(331) 

(286) 

(48) 
  $1,231 

         
  $1,299 

         
  $1,403 

At December 31, 2020, 2019 and 2018, the balances of the Company’s unrecognized tax benefits which would, if recognized, 
affect the Company’s effective tax rate were $1,096,000, $1,184,000 and $1,272,000, respectively.  These amounts are net of 
the offsetting benefits from other taxing jurisdictions.  

As of December 31, 2020, 2019 and 2018, the Company had $114,000, $151,000 and $136,000, respectively, in accrued interest 
related to unrecognized tax benefits.  

The  Company  believes  it  is  reasonably  possible  that  the  total  amount  of  unrecognized  tax  benefits  will  decrease  by 
approximately $230,000 over the next 12 months.  The reduction primarily relates to the anticipated lapse in the statute of 
limitations.    The  unrecognized  tax  benefits  relate  primarily  to  apportionment  of  taxable  income  among  various  state  tax 
jurisdictions. 

The Company is subject to income tax in the U.S. federal jurisdiction, numerous state jurisdictions, and a foreign jurisdiction. 
The Company’s federal income tax returns for tax years 2018 and 2019 remain subject to examination by the Internal Revenue 
Service.  In addition, the Company is subject to state tax examinations for the tax years 2016 through 2019.  

Note 14 
Disclosures about Fair Value of Financial Instruments  

The Company is party to financial instruments with off-balance sheet risk in the normal course of business to meet the financing 
needs of its customers. These financial instruments include commitments to extend credit, commercial letters of credit and 
standby letters of credit. The Company’s maximum potential exposure to credit loss in the event of nonperformance by the 
other party to the financial instrument for commitments to extend credit, commercial letters of credit and standby letters of 
credit  is  represented by  the  contractual  amounts of  those  instruments.   At  December 31,  2020,  an  allowance for unfunded 
commitments  of  $567,000  had  been  recorded  compared  to  zero  at  December  31,  2019.    See  “Financial  Statements  and 
Supplementary Data—Note 1” for information related to CECL adoption. 

Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the 
contract. Commercial and standby letters of credit are conditional commitments issued by the Company to guarantee the performance 
of a customer to a third party. These off-balance sheet financial instruments generally have fixed expiration dates or other termination 
clauses and may require payment of a fee.  The approximate remaining terms of commercial and standby letters of credit range from 
less  than  one  to  five  years.    Since  these  financial  instruments  may  expire  without  being  drawn  upon,  the  total  amounts  do  not 
necessarily represent future cash requirements. Commitments to extend credit and letters of credit are subject to the same underwriting 
standards as those financial instruments included on the consolidated balance sheets. The Company evaluates each customer’s credit-
worthiness on a case-by-case basis. The amount of collateral obtained, if deemed necessary upon extension of the credit, is based on 
management’s credit evaluation of the borrower. Collateral held varies, but is generally accounts receivable, inventory, residential or 
income-producing commercial property or equipment.  In the event of nonperformance, the Company may obtain and liquidate 
the collateral to recover amounts paid under its guarantees on these financial instruments. 

The following table shows conditional commitments to extend credit, standby letters of credit and commercial letters: 

(In thousands) 
Conditional commitments to extend credit 
Standby letters of credit 
Commercial letters of credit 

December 31, 

2020 
192,916  $ 

$ 

10,609 
955 

2019 
197,799 
13,288 
2,755 

60 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The fair value of commitments to extend credit and standby letters of credit is estimated using the fees currently charged to 
enter into similar agreements, taking into account the remaining terms of the agreements, the likelihood of the counterparties 
drawing on such financial instruments and the present credit worthiness of such counterparties. The Company believes such 
commitments have been made at terms which are competitive in the markets in which it operates; however, no premium or 
discount is offered thereon. 

Following is a summary of the carrying amounts and fair values of the Company’s financial instruments: 

(In thousands) 
Balance sheet assets: 
  Cash and cash equivalents 
  Investment in securities 
  Loans, net 
  Accrued interest receivable 

  Total 

Balance sheet liabilities: 
  Deposits 
  Accounts and drafts payable 
  Accrued interest payable 

  Total 

December 31, 

2020 

2019 

Carrying 
Amount 

Fair Value 

Carrying 
Amount 

Fair Value 

$ 

670,528 
357,726 
879,732 
6,850 
$  1,914,836 

$ 

670,528 
357,726 
883,461 
6,850 
$  1,918,565 

$ 

203,954 
422,665 
762,082 
6,706 
$  1,395,407 

$ 

203,954 
422,665 
776,653 
6,706 
$  1,409,978 

$  1,050,856 
835,386 
38 
$  1,886,280 

$  1,050,856 
835,386 
38 
$  1,886,280 

$ 

757,136 
684,295 
103 
$  1,441,534 

$ 

757,790 
684,295 
103 
$  1,442,188 

The following methods and assumptions were used to estimate the fair value of each class of financial instruments for which it 
is practicable to estimate that value: 

Cash and Cash Equivalents The carrying amount approximates fair value. 

Investment in Securities The fair value is measured on a recurring basis using Level 2 valuations.  Refer to Note 3 - Investment 
in Securities, for fair value and unrealized gains and losses by investment type. 

Loans The fair value is estimated using present values of future cash flows discounted at risk-adjusted interest rates for each 
loan  category  designated  by  management  and  is  therefore  a  Level  3  valuation.    Management  believes  that  the  risk  factor 
embedded in the interest rates along with the allowance for credit losses results in a fair valuation. 

Impaired loans are valued using the fair value of the collateral which is based upon an observable market price or current 
appraised value and therefore, the fair value is a nonrecurring Level 3 valuation. 

Accrued Interest Receivable The carrying amount approximates fair value. 

Deposits The fair value of demand deposits, savings deposits and certain money market deposits is the amount payable on 
demand  at  the  reporting  date.  The  fair  value  of  fixed-maturity  certificates  of  deposit  is  estimated  using  the  rates  currently 
offered for deposits of similar remaining maturities and therefore, is a Level 2 valuation. The fair value estimates above do not 
include the benefit that results from the low-cost funding provided by the deposit liabilities compared to the cost of borrowing 
funds in the market or the benefit derived from the customer relationship inherent in existing deposits. 

Accounts and Drafts Payable The carrying amount approximates fair value. 

Accrued Interest The carrying amount approximates fair value. 

Limitations Fair value estimates are based on existing on- and off-balance sheet financial instruments without attempting to 
estimate  the  value  of  anticipated  future  business  and  the  value  of  assets  and  liabilities  that  are  not  considered  financial 
instruments. Other significant assets or liabilities that are not considered financial assets or liabilities include premises and 
equipment and the benefit that results from the low-cost funding provided by the deposit liabilities compared to the cost of 
borrowing funds in the market (core deposit intangible). In addition, tax ramifications related to the realization of the unrealized 
gains and losses can have a significant effect on fair value estimates and have not been considered in any of the estimates. 

61 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note 15 
Contingencies  

The Company and its subsidiaries are not involved in any pending proceedings other than ordinary routine litigation incidental 
to their businesses.  Management believes none of these proceedings, if determined adversely, would have a material effect on 
the business or financial condition of the Company or its subsidiaries. 

Note 16 
Revenue from Contracts with Customers  

On January 1, 2018, the Company adopted FASB ASU 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 
2014-09”) and selected the modified retrospective transition method.  The adoption of this new standard did not impact the 
Company’s results of operations or balance sheet and there was no cumulative effect of initially applying this new revenue 
standard to the opening balance of retained earnings.  Since interest income on loans and securities are both excluded from this 
topic, a significant portion of the Company’s revenues are not subject to the new guidance.  The services that fall within the 
scope of ASU 2014-09 are presented within fee revenue and other income in the consolidated statements of income and are 
recognized as revenue as the performance obligation to the customer is satisfied.  Services within the scope of ASU 2014-09 
include invoice processing and payment fees, bank service fees, and other real estate owned (“OREO”). 

Invoice processing fees – The Company earns fees on a per-item or monthly basis for the invoice processing services rendered 
on behalf of customers.  Per-item fees are recognized at the point in time when the performance obligation is satisfied.  Monthly 
fees are earned over the course of a month, representing the period over which the performance obligation is satisfied. The 
Company also earns interest income from the balances generated during the payment cycle for the invoices processed, which 
is an integral component of the Company’s compensation for invoice processing services but is out-of-scope of ASU 2014-09.  
The contracts have no significant impact related to variable consideration and no significant financing components. 

Invoice  payment  fees  –  The  Company  earns  fees  on  a  transaction  level  basis  for  invoice  payment  services  when  making 
customer  payments.  Fees  are  recognized  at  the  point  in  time  when  the  payment  transactions  are  made,  which  is  when  the 
performance obligation is satisfied.  The contracts have no significant impact related to variable consideration and no significant 
financing components. 

Bank  service  fees  –  Revenue  from  service  fees  consists  of  service  charges  and  fees  on  deposit  accounts  under  depository 
agreements with customers to provide access to deposited funds. Service charges on deposit accounts are transaction based 
fees that are recognized at the point in time when the performance obligation is satisfied.  Service charges are recognized on a 
monthly basis representing the period over which the performance obligation is satisfied. The contracts have no significant 
impact related to variable consideration and no significant financing components. 

OREO – The Company currently does not have any OREO and has not in recent years.  Net gains or losses would be recorded 
when other real estate is sold to a third party and substantially all of the consideration for the transfer of property is received. 

(In thousands) 
Fee revenue and other income 
  In-scope of ASU 2014-09 
      Invoice processing fees 
      Invoice payment fees 
           Information services payment and processing revenue 
      Bank service fees 
  Fee revenue (in-scope of ASU 2014-09) 
  Other income (out-of-scope of ASU 2014-09) 
Total fee revenue and other income 

  Net interest income after provision for credit/loan losses    
        (out-of-scope of ASU 2014-09) 
           Total net revenue 

For the Years Ended December 31, 
2018 
2019 
2020 

$ 

$

$

74,674 
22,530 
97,204 
1,704 
98,908 
1,533 
100,441 

81,329 
26,624 
107,953 
1,386 
109,339 
730 
110,069 

78,461 
23,720 
102,181 
1,335 
103,516 
560 
104,076 

44,515 
144,956 

$ 

47,166 
157,235 

44,190 
148,266 

$ 

$ 

62 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note 17 
Industry Segment Information  

The services provided by the Company are classified into two reportable segments: Information Services and Banking Services.  
Each of these segments provides distinct services that are marketed through different channels.  They are managed separately 
due to their unique service and processing requirements.     

The Information Services segment provides transportation, energy, telecommunication, and environmental invoice processing 
and payment services to large corporations.  The Banking Services segment provides banking services primarily to privately 
held businesses and faith-based ministries, including on-line generosity services, as well as supporting the banking needs of 
the Information Services segment. 

The  Company’s  accounting  policies  for  segments  are  the  same  as  those  described  in  Note  1  of  this  report.    Management 
evaluates segment performance based on tax-equivalized (as defined in the footnote to the chart on the following table) pre-tax 
income  after  allocations  for  corporate  expenses.    Transactions  between  segments  are  accounted  for  at  what  management 
believes to be fair value.   

Substantially all revenue originates from, and all long-lived assets are located within the United States, and no revenue from 
any customer of any segment exceeds 10% of the Company’s consolidated revenue.   

Funding sources represent average balances and deposits generated by Information Services and Banking Services and there is 
no  allocation  methodology  used.    Segment  interest  income  is  a  function  of  the  relative  share  of  average  funding  sources 
generated by each segment multiplied by the following rates: 

Information Services – one or more fixed rates depending upon the specific characteristics of the funding source, and 

 
  Banking Services – a variable rate that is based upon the overall performance of the Company’s earning assets. 

Any difference between total segment interest income and overall total Company interest income is included in Corporate, 
Eliminations, and Other.  

63 

 
 
 
 
 
 
 
  
 
 
 
Summarized information about the Company’s operations in each industry segment for the years ended December 31, 2020, 
2019 and 2018 is as follows: 

(In thousands) 
2020 
  Fee income from customers 

  Interest income* 

  Interest expense 
  Intersegment income (expense) 
  Depreciation and amortization 
  Tax-equivalized pre-tax income* 
  Goodwill 
  Other intangible assets, net 
  Total Assets 
  Funding Sources 
2019 
  Fee income from customers 

  Interest income* 
  Interest expense 
  Intersegment income (expense) 
  Depreciation and amortization 
  Tax-equivalized pre-tax income* 

  Goodwill 
  Other intangible assets, net 
  Total Assets 
  Funding Sources 
2018 
  Fee income from customers 

  Interest income* 

  Interest expense 
  Intersegment income (expense) 
  Depreciation and amortization 
  Tax-equivalized pre-tax income* 
  Goodwill 
  Other intangible assets, net 
  Total Assets 
  Funding Sources 

Information 
Services 

Banking 
Services 

Corporate, 
Eliminations 
and Other 

Total 

$ 

96,548  $ 

2,607  $ 

1,286  $ 

100,441 

25,067 

─ 
─ 
5,194 
21,902 
12,433 
735 
967,702 
734,999 

29,494 

2,362 
2,315 
135 
14,025 
1,829 
2,688 
1,242,688 
738,165 

(4,985) 

─ 
(2,315) 
─ 
(3,697) 
─ 
─ 
(7,155) 
─ 

49,576 

2,362 
─ 
5,329 
32,230 
14,262 
3,423 
2,203,235 
1,473,164 

$ 

108,882  $ 

1,660  $ 

(473)  $ 

110,069 

25,616 
─ 
─ 
4,659 
28,542 

12,433 
1,142 
844,483 
676,068 

30,646 
5,193 
2,107 
131 
13,048 

1,829 
3,139 
915,341 
592,905 

(1,568) 
─ 
(2,107) 
─ 
(2,040) 

─ 
─ 
4,419 
─ 

54,694 
5,193 
─ 
4,790 
39,550 

14,262 
4,281 
1,764,243 
1,268,973 

$ 

102,839  $ 

1,307  $ 

(70)  $ 

104,076 

25,074 

─ 
─ 
4,254 
27,763 
12,433 
1,554 
826,201 
642,733 

27,770 

3,736 
1,880 
142 
13,571 
136 
─ 
886,291 
572,653 

(2,496) 

─ 
(1,880) 
─ 
(2,566) 
─ 
─ 
(17,316) 
─ 

50,348 

3,736 
─ 
4,396 
38,768 
12,569 
1,554 
1,695,176 
1,215,386 

* Presented on a tax-equivalent basis assuming a tax rate of 21% for 2020, 2019, and 2018.  The tax-equivalent adjustment was approximately $1,888,000 
for 2020, $2,084,000 for 2019, and $2,422,000 for 2018. 

Note 18 
Leases 

On January 1, 2019, the Company adopted ASU 2016-02, Leases (ASC Topic 842).  The Company leases certain premises 
under operating leases.  As of December 31, 2020, the Company had lease liabilities of $6,185,000 and right-of-use assets of 
$5,578,000.  Lease liabilities and right-of-use assets are reflected in other liabilities and other assets, respectively.  Included in 
occupancy expense on the consolidated statements of income for 2020 was operating lease cost of $1,677,000, short-term lease 
cost of $120,000, and there was no variable lease cost. The Company paid cash of $1,832,000 for operating lease amounts 
included in the measurement of lease liabilities for the year ended December 31, 2020.  No right-of-use assets were obtained 
in exchange for lease liabilities during the year ended December 31, 2020. 

64 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the year ended December 31, 2020, the weighted average remaining lease term for the operating leases was 6.3 years and 
the weighted average discount rate used in the measurement of operating lease liabilities was 5.5%. Certain of the Company’s 
leases  contain  options  to  renew  the  lease;  however,  these  renewal  options  are  not  included  in  the  calculation  of  the  lease 
liabilities as they are not reasonably certain to be exercised. There has been no significant change in the Company’s expected 
future minimum lease payments since December 31, 2019. 

A maturity analysis of operating lease liabilities and undiscounted cash flows as of December 31, 2020 was as follows: 

(In thousands) 
Lease payments due 
      Less than 1 year 
      1-2 years 
      2-3 years 
      3-4 years 
      4-5 years 
      Over 5 years 
           Total undiscounted cash flows 
Discount on cash flows 
           Total lease liability 

  December 31, 

2020 

$ 

$ 

1,767 
1,696 
774 
504 
514 
2,022 
7,277 
1,092 
6,185 

There were no sale and leaseback transactions, leveraged leases, or lease transactions with related parties during the year ended 
December 31, 2020. At December 31, 2020, the Company did not have any leases that had not yet commenced. 

Note 19 
Subsequent Events 

In accordance with FASB ASC 855, Subsequent Events, the Company has evaluated subsequent events after the consolidated 
balance sheet date of December 31, 2020, and there were no events identified that would require additional disclosures to prevent 
the Company’s consolidated financial statements from being misleading. 

Note 20 
Condensed Financial Information of Parent Company  

Following are the condensed balance sheets of the Company (parent company only) and the related condensed statements of 
income and cash flows.   

(In thousands) 
Assets 
Cash and due from banks 
Short-term investments 
Securities available-for-sale, at fair value 
Loans, net 
Payments in advance of funding 
Investments in subsidiaries 
Premises and equipment, net 
Other assets 

Total assets 
Liabilities and Shareholders’ Equity 
Liabilities: 
Accounts and drafts payable 
Short-term borrowings 
Other liabilities 

Total liabilities 
Total shareholders’ equity 

$ 

$ 

  $ 

Total liabilities and shareholders’ equity 

$ 

65 

Condensed Balance Sheets 
December 31, 

2020 

2019 

51,714 
235,452 
357,726 
49,314 
194,563 
162,444 
17,459 
69,162 
1,137,834 

832,420 
— 
44,151 
876,571 
261,263 
1,137,834 

$ 

$ 

  $ 

$ 

17,032 
3,223 
422,665 
45,187 
206,158 
145,400 
19,940 
137,226 
996,831 

683,485 
18,000 
50,987 
752,472 
244,359 
996,831 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Condensed Statements of Income 
For the Years Ended December 31, 
2019 

2018 

2020 

$ 

$ 

2,854 
95,078 
10,932 
1,075 
458 
110,397 

77,577 
25,347 
102,924 

7,473 
340 
7,133 
18,043 
25,176 

$ 

$ 

2,599 
106,198 
15,713 
19 
518 
125,047 

81,432 
26,136 
107,568 

17,479 
2,860 
14,619 
15,785 
30,404 

$ 

$ 

2,668 
100,628 
14,159 
(42) 
456 
117,869 

77,946 
23,442 
101,388 

16,481 
1,788 
14,693 
15,575 
30,268 

Condensed Statements of Cash Flows 
For the Years Ended December 31, 
2020 

2019 

2018 

$ 

25,176 

$ 

30,404 

$ 

30,268 

(18,043) 
6,054 
(6,525) 
2,267 
18,236 
27,165 

65,689 
(2,545) 
11,595 
(1,810) 
— 
72,929 

208,339 
(18,000) 
(15,599) 
(6,825) 
(1,098) 
166,817 
266,911 
20,255 
287,166 

$ 

(15,785) 
(6,289) 
9,474 
3,144 
6,104 
27,052 

26,150 
(24,999) 
(45,381) 
(2,637) 
(2,833) 
(49,700) 

(21,875) 
18,000 
(15,234) 
(7,799) 
(1,125) 
(28,033) 
(50,681) 
70,936 
20,255 

$ 

(15,575) 
(1,012) 
3,829 
2,583 
10,242 
30,335 

14,615 
(7,949) 
(21,674) 
(4,211) 
— 
(19,219) 

(22,316) 
— 
(13,177) 
(8,838) 
(635) 
(44,966) 
(33,850) 
104,786 
70,936 

(In thousands) 
Income from subsidiaries – management fees 
Information services revenue 
Net interest income after provision 
Gain (loss) on sales of investment securities 
Other income 

Total income 

Expenses: 

  Salaries and employee benefits 
  Other expenses 

Total expenses 

Income before income tax and equity in undistributed 
income of subsidiaries 
Income tax expense 
Income before undistributed income of subsidiaries 
Equity in undistributed income of subsidiaries 

Net income  

(In thousands) 
Cash flows from operating activities: 
Net income 
Adjustments to reconcile net income to net cash provided by 

(used in) operating activities: 

Equity in undistributed income of subsidiaries 
Net change in other assets 
Net change in other liabilities 
Stock-based compensation expense 
Other, net 
Net cash provided by operating activities 

Cash flows from investing activities: 
Net decrease in securities 
Net increase in loans 
Net decrease (increase) in payments in advance of funding 
Purchases of premises and equipment, net 
Asset acquisition of Gateway Giving, LLC 

Net cash provided by (used in) investing activities 

Cash flows from financing activities: 
Net increase (decrease) in accounts and drafts payable 
Short-term borrowings 
Cash dividends paid  
Purchase of common shares for treasury 
Other financing activities, net 

Net cash provided by (used in) financing activities 

Net increase (decrease) in cash and cash equivalents 
Cash and cash equivalents at beginning of year 
Cash and cash equivalents at end of year 

$ 

66 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note 21 
SUPPLEMENTARY FINANCIAL INFORMATION 
(Unaudited) 

(In thousands except per share data) 
2020 
Fee revenue and other income 
Interest income 
Interest expense 
  Net interest income 
Provision for credit/loan losses 
Operating expense 
Income tax expense 
Net income 
Net income per share: 
Basic earnings per share 
Diluted earnings per share 
2019 
Fee revenue and other income 
Interest income 
Interest expense 
  Net interest income 
Provision for credit/loan losses 
Operating expense 
Income tax expense 
Net income 
Net income per share: 
Basic earnings per share 
Diluted earnings per share 

$ 

$ 

$ 

$ 

$ 

$ 

First 
Quarter 

Second 
Quarter 

Third 
Quarter 

Fourth 
Quarter 

27,095  $ 
12,338 
965 
11,373 
325 
28,929 
1,669 
7,545  $ 

23,174  $ 
11,642 
481 
11,161 
400 
27,357 
1,139 
5,439  $ 

24,932  $ 
11,279 
465 
10,814 
— 
28,680 
1,285 
5,781  $ 

25,240  $ 
12,428 
451 
11,977 
85 
29,649 
1,072  
6,411  $ 

YTD 

100,441 
47,687 
2,362 
45,325 
810 
114,615 
5,165  
25,176  

.52  $ 
.52 

.38  $ 
.37 

.40  $ 
.40 

.45  $ 
.44 

1.75 
1.73 

27,013  $ 
12,897 
1,290 
11,607 
250 
28,462 
1,745 
8,163  $ 

27,372  $ 
13,327 
1,305 
12,022 
— 
29,971 
1,739 
7,684  $ 

28,262  $ 
13,666 
1,392 
12,274 
— 
30,563 
1,787 
8,186  $ 

27,422  $ 
12,719 
1,206 
11,513 
— 
30,773 
1,791 
6,371  $ 

110,069 
52,609 
5,193 
47,416 
250 
119,769 
7,062 
30,404 

.56  $ 
.55 

.53  $ 
.52 

.57  $ 
.56 

.44  $ 
.43 

2.11 
2.07 

67 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Report of Independent Registered Public Accounting Firm 

To the Shareholders and Board of Directors 
Cass Information Systems, Inc.: 

Opinion on the Consolidated Financial Statements 

We  have  audited  the  accompanying  consolidated  balance  sheets  of  Cass  Information  Systems,  Inc.  and  subsidiaries  (the 
Company) as of December 31, 2020 and 2019, the related consolidated statements of income, comprehensive income, cash 
flows, and shareholders’ equity for each of the years in the three year period ended December 31, 2020, and the related notes 
(collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all 
material respects, the financial position of the Company as of December 31, 2020 and 2019, and the results of its operations 
and its cash flows for each of the years in the three year period ended December 31, 2020, in conformity with U.S. generally 
accepted accounting principles. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in 
Internal  Control  –  Integrated  Framework  (2013)  issued  by  the  Committee  of  Sponsoring  Organizations  of  the  Treadway 
Commission, and our report dated February 26, 2021 expressed an unqualified opinion on the effectiveness of the Company’s 
internal control over financial reporting. 

Adoption of New Accounting Standard 

As discussed in Note 1 to the consolidated financial statements, the Company adopted ASU No. 2016-13, Financial Instruments 
– Credit Losses (ASC Topic 326) effective as of January 1, 2020. As explained below, auditing the Company’s allowance for 
credit losses on loans, including adoption of the new accounting guidance related to the estimate of allowance for credit losses 
on loans, was a critical audit matter. 

Basis for Opinion 

These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express 
an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the 
PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws 
and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform 
the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, 
whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the 
consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such 
procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial 
statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, 
as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a 
reasonable basis for our opinion. 

Critical Audit Matter 

The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial 
statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or 
disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or 
complex judgments. The communication of a critical audit matter does not alter in any way our opinion on the consolidated 
financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate 
opinion on the critical audit matter or on the accounts or disclosures to which it relates. 

Assessment of the allowance for credit losses on loans evaluated on a collective basis  

As discussed in Note 1 to the consolidated financial statements, the Company adopted ASU No. 2016-13, Financial 
Instruments — Credit Losses (ASC Topic 326) (“ASU 2016-13”), as of December 31, 2020 with an effective date of 
January 1, 2020.  The total allowance for credit losses on loans as of January 1, 2020 was $11.3 million, of which $11.3 
million related to the allowance for credit losses on loans evaluated on a collective basis (the January 1, 2020 collective 
ACL). As discussed in Notes 1 and 4 to the consolidated financial statements, the Company’s allowance for credit losses 
on loans collectively evaluated for impairment as of December 31, 2020 was $11.9 million, of which $11.4 million was 
related to the allowance for credit losses on loans evaluated on a collective basis (the December 31, 2020 collective 
ACL). The January 1, 2020 collective ACL and December 31, 2020 collective ACL (together, the “collective ACL”) 
include the measure of expected credit losses on a collective (pooled) basis for those loans and leases that share similar 
68 

 
 
 
 
 
 
 
 
 
risk characteristics.  The Company estimated the collective ACL using a weighted-average remaining maturity 
(“WARM”) model that utilizes an attrition analysis to determine expected annual remaining loan balance, including 
events such as payoffs, matured loans, and renewals in the borrowers’ control to anticipate the length of time it would 
take for each portfolio segment to runoff.  The Company applies its historical loss rates for each portfolio segment to the 
resulting balances. Management then incorporates a reasonable and supportable forecast into the WARM model a one 
year single economic forecast scenario of GDP, and subsequent to the reasonable and supportable forecast period an 
immediate reversion to the Company’s historical loss rates for faith-based commercial real estate loans and to peer 
historical loss rates for the remaining segments.  Additionally, the collective ACL includes subjective qualitative risk 
factors that are likely to cause estimated credit losses to differ from historical experience. 

We identified the assessment of the January 1, 2020 collective ACL and the December 31, 2020 collective ACL as a 
critical audit matter. A high degree of audit effort, including specialized skills and knowledge, and subjective and 
complex auditor judgment was involved in the assessment due to significant measurement uncertainty.  Specifically, the 
assessment encompassed the evaluation of the collective ACL methodology, including the WARM model and its 
significant assumptions: portfolio segmentation, the GDP forecast scenario, the reasonable and supportable forecast 
period, the composition of the peer group, and the historical credit loss experience of the Company and the peer group.  
In addition, the assessment included the evaluation of qualitative risk factors.  Such significant assumptions and 
qualitative risk factors are sensitive to variation, such that minor changes in the assumption can cause significant changes 
in the estimates.  The assessment also included an evaluation of the conceptual soundness and performance of the 
WARM model.  In addition, auditor judgment was required to evaluate the sufficiency of the audit evidence obtained.   

The following are the primary procedures we performed to address this critical audit matter.  We evaluated the design 
and tested the operating effectiveness of certain internal controls related to the Company’s measurement of the collective 
ACL estimates, including controls over the: 

‒  development of the collective ACL methodology 
‒  development of the WARM model 
‒ 
‒  development of the qualitative framework, including the judgments used in the measurement of the qualitative 

identification and determination of the significant assumptions used in the WARM model 

factors 
analysis of the collective ACL results, trends, and ratios. 

‒ 

We evaluated the Company’s process to develop the collective ACL estimates by testing certain sources of data, factors, 
and assumptions that the Company used, and considered the relevance and reliability of such data, factors, and 
assumptions.  In addition, we involved credit risk professionals with specialized skills and knowledge, who assisted in: 

‒ 

‒ 

‒ 

‒ 

‒ 
‒ 

evaluating the Company’s collective ACL methodology for compliance with U.S. generally accepted accounting 
principles 
evaluating judgments made by the Company relative to the development of the WARM model by comparing it to 
relevant Company-specific metrics and trends and the applicable industry and regulatory practices 
assessing the conceptual soundness of the WARM model by inspecting the model documentation to determine 
whether the model is suitable for its intended use 
evaluating the determination of the single economic forecast scenario of GDP and underlying assumptions by 
comparing it to the Company’s business environment and relevant industry practices 
assessing the economic forecast scenario of GDP through comparison to publicly available forecasts 
evaluating the length of the historical observation period of peer group data and reasonable and supportable forecast 
period by comparing them to specific portfolio risk characteristics and trends 

‒  determining whether the loan portfolio is segmented by similar risk characteristics by comparing to the Company’s 

‒ 
‒ 

business environment and relevant industry practices 
assessing the composition of the peer group by comparing to specific portfolio risk characteristics 
evaluating the qualitative framework used to develop the qualitative risk factors and the effect of those factors on the 
collective ACL compared with relevant credit risk factors and consistency with credit trends and identified 
limitations of the underlying quantitative models. 

We also assessed the sufficiency of the audit evidence obtained related to the January 1, 2020 collective ACL and the 
December 31, 2020 collective ACL by evaluating the: 

cumulative results of the audit procedures 

‒ 
‒  qualitative aspects of the Company’s accounting practices 
‒  potential bias in the accounting estimates. 

69 

 
 
 
 
 
 
  
 
 
/s/ KPMG LLP 

We have served as the Company’s auditor since 1983. 

St. Louis, Missouri 
February 26, 2021 

70 

 
 
 
 
ITEM 9.   CHANGES  IN  AND  DISAGREEMENTS  WITH  ACCOUNTANTS  ON  ACCOUNTING  AND 

FINANCIAL DISCLOSURE 

None. 

ITEM 9A.     CONTROLS AND PROCEDURES 

Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures 

Under the supervision and with the participation of our management, including our principal executive officer and principal 
financial officer, we conducted an evaluation of our disclosure controls and procedures, as such term is defined in Rules 13a-
15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), as of December 31, 2020.  
Based  on  this  evaluation,  our  principal  executive  officer  and  our  principal  financial  officer  concluded  that  our  disclosure 
controls and procedures were effective as of December 31, 2020. 

Management’s Report on Internal Control Over Financial Reporting 

Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such 
term is defined in Exchange Act Rules 13a-15(f) and 15d-15(f).  All internal control systems, no matter how well designed, 
have inherent limitations.  Therefore, even those systems determined to be effective can provide only reasonable assurance 
with respect to financial statement preparation and presentations.   

Under the supervision and with the participation of our management, including our principal executive officer and principal 
financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the 
framework in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the 
Treadway Commission.  Based on our evaluation under this framework, our management concluded that our internal control 
over financial reporting was effective as of December 31, 2020. 

There have not been changes in our internal control over financial reporting that occurred during our fourth fiscal quarter that 
have materially affected or are reasonably likely to materially affect our internal control over financial reporting. 

The effectiveness of our internal control over financial reporting as of December 31, 2020 has been audited by KPMG LLP, 
our  independent  registered  public  accounting  firm.    KPMG  LLP’s  report,  which  expresses  an  unqualified  opinion  on  the 
effectiveness of our internal control over financial reporting as of December 31, 2020, is included below. 

71 

 
 
 
 
 
 
 
 
 
 
 
 
Report of Independent Registered Public Accounting Firm 

To the Shareholders and Board of Directors 
Cass Information Systems, Inc.: 

Opinion on Internal Control Over Financial Reporting  

We have audited Cass Information Systems, Inc. and subsidiaries’ (the Company) internal control over financial reporting as 
of December 31, 2020, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee 
of Sponsoring Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, 
effective internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control – 
Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.   

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB),  the  consolidated  balance  sheets  of  the  Company  as  of  December  31,  2020  and  2019,  the  related  consolidated 
statements of income, comprehensive income, cash flows, and shareholders’ equity for each of the years in the three-year period 
ended  December  31,  2020,  and  the  related  notes  (collectively,  the  consolidated  financial  statements),  and  our  report  dated 
February 26, 2021 expressed an unqualified opinion on those consolidated financial statements.  

Basis for Opinion  

The  Company’s  management  is  responsible  for  maintaining  effective  internal  control  over  financial  reporting  and  for  its 
assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report 
on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control 
over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be 
independent  with  respect  to  the  Company  in  accordance  with  the  U.S.  federal  securities  laws  and  the  applicable  rules  and 
regulations of the Securities and Exchange Commission and the PCAOB.  

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all 
material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control 
over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating 
effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we 
considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.  

Definition and Limitations of Internal Control Over Financial Reporting  

A  company’s  internal  control  over  financial  reporting  is  a  process  designed  to  provide  reasonable  assurance  regarding  the 
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally 
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures 
that  (1)  pertain  to  the  maintenance  of  records  that,  in  reasonable  detail,  accurately  and  fairly  reflect  the  transactions  and 
dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit 
preparation  of  financial  statements  in  accordance  with  generally  accepted  accounting  principles,  and  that  receipts  and 
expenditures  of  the  company  are  being  made  only  in  accordance  with  authorizations  of  management  and  directors  of  the 
company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or 
disposition of the company’s assets that could have a material effect on the financial statements.  

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.  

/s/ KPMG LLP 

St. Louis, Missouri 
February 26, 2021 

72 

 
 
 
 
 
 
ITEM 9B.  OTHER INFORMATION 

None. 

73 

 
 
 
 
 
 
 
 
PART III. 

ITEM 10.     DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE 

Certain information required by this Item 10 is incorporated herein by reference to the following sections of the Company’s 
definitive Proxy Statement for its 2021 Annual Meeting of Shareholders (“2021 Proxy Statement”), a copy of which will be 
filed with the SEC no later than 120 days after the close of the fiscal year:  “Election of Directors – Proposal 1,” “Executive 
Compensation and Related Information,” and “Beneficial Ownership of Securities.” 

The  Company  has  adopted  a  Code  of  Conduct  and  Business  Ethics  policy,  applicable  to  all  Company  directors,  executive 
officers and employees.  The policy is publicly available and can be viewed on the Company’s website at www.cassinfo.com.  
The Company intends to satisfy the disclosure requirement under Item 5.05 of Form 8-K regarding the amendment to, or a 
waiver  of,  a  provision  of  this  policy  that  applies  to  the  Company’s  principal  executive  officer,  principal  financial  officer, 
principal accounting officer or controller, or persons performing similar functions, and that relates to any element of the code 
of ethics definition enumerated in Item 406(b) of Regulation S-K by posting such information on its website. 

There were no material changes to the procedures by which shareholders may recommend nominees to the Board during the 
fourth quarter of fiscal 2020. 

ITEM 11.     EXECUTIVE COMPENSATION 

Certain information required pursuant to this Item 11 is incorporated herein by reference to the sections entitled “Election of 
Directors – Proposal 1” and “Executive Compensation and Related Information” of the Company’s 2021 Proxy Statement, a 
copy of which will be filed with the SEC no later than 120 days after the close of the fiscal year.   

ITEM 12.   SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT  

AND RELATED STOCKHOLDER MATTERS  

Information required pursuant to this Item 12 is incorporated herein by reference to the section entitled “Beneficial Ownership 
of Securities” of the Company’s 2021 Proxy Statement, a copy of which will be filed with the SEC no later than 120 days after 
the close of the fiscal year. 

Securities Authorized for Issuance under Equity Compensation Plans 

The following information is as of December 31, 2020: 

Number of securities to 
be issued upon exercise 
of outstanding options, 
warrants and rights 
(a) 

Weighted-average 
exercise price of 
outstanding 
options, warrants 
and rights 
(b) 

Number of securities 
remaining available for 
future issuance under 
equity compensation 
plans (excluding 
securities reflected in 
column (a)) 
(c) 

379,576 

$42.51 

352,060 

_ 

_ 

_ 

379,576 

$42.51 

352,060 

Plan Category 

Equity compensation plans 
approved by security 
holders (1)(2) 

Equity compensation plans 
not approved by security 
holders 
Total 

 (1) Amount disclosed relates to awards issued under the Amended and Restated Omnibus Stock and Performance Compensation Plan 
(the “Omnibus Plan”).   
 (2) Includes restricted stock units, restricted stock, SARs, and performance-based stock.  Performance-based stock is included assuming 
100%  attainment  of  the  targets.  The  actual  number  of  shares  of  performance-based  stock  to  be  awarded  at  the  end  of  applicable 
performance  periods  ranges  from  0%  to  150%  of  the  target  amount  awarded  depending  on  the  Company’s  achievement  of  pre-
established financial goals.    

Refer to Note 11 to the consolidated financial statements for information concerning the Omnibus Plan. 

74 

 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
ITEM 13.     CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR  
                      INDEPENDENCE 

Information required by this Item 13 is incorporated herein by reference to the section entitled “Election of Directors – Proposal 
1” of the Company’s 2021 Proxy Statement, a copy of which will be filed with the SEC no later than 120 days after the close 
of the fiscal year. 

ITEM 14.     PRINCIPAL ACCOUNTANT FEES AND SERVICES 

Information concerning our principal accountant’s fees and services is incorporated herein by reference to the section entitled 
“Ratification of Appointment of Independent Registered Public Accounting Firm – Proposal 3” of the Company’s 2021 Proxy 
Statement, a copy of which will be filed with the SEC no later than 120 days after the close of the fiscal year. 

75 

 
 
 
 
 
 
 
 
 
 
 
 PART IV. 

ITEM 15.     EXHIBITS AND FINANCIAL STATEMENT SCHEDULES 

(a) 

The following documents are incorporated by reference in or filed as an  exhibit to this report: 

(1) and  (2) 

Financial Statements and Financial Statement Schedules 
Included in Item 8 of this report. 

(3) 

Exhibits listed under (b) of this Item 15. 

(b) 

Exhibits 

3.1 

Restated Articles of Incorporation of Registrant, incorporated by reference 
to Exhibit 4.1 to Form S-8 Registration Statement No. 333-44499, filed  
with the SEC on January 20, 1998. 

3.2            Amendment to Restated Articles of Incorporation, incorporated by reference to Exhibit 3.1 

to the current report on Form 8-K, filed with the SEC on April 19, 2013. 

3.3            Articles of Merger of Cass Commercial Corporation, incorporated by reference to 
                Exhibit 3.1 to the quarterly report on Form 10-Q for the quarter ended 
                September 30, 2006. 

3.4            Second Amended and Restated Bylaws of Registrant, incorporated by reference to Exhibit 

3.1 to the current report on Form 8-K, filed with the SEC on July 21, 2016. 

4.1  

10.1 

10.2 

10.3  

10.4 

10.5 

10.6 

10.7 

Description of the Registrant’s securities, incorporated by reference to Exhibit 4.1 to the 
Annual report on Form 10-K filed with the SEC on February 28, 2020.  

Form of Directors’ Indemnification Agreement, incorporated by reference to Exhibit 10.1 
to the quarterly report on Form 10-Q for the quarter ended March 31, 2003.* 

Amended and Restated Omnibus Stock and Performance Compensation Plan, incorporated 
by reference to Exhibit 10.1 to the current report on Form 8-K, filed with the SEC on April 
19, 2013.* 

Amendment and Restatement of the Supplemental Executive Retirement Plan, incorporated 
by reference to Exhibit 10.2 to the quarterly report on Form 10-Q for the quarter ended 
September 30, 2007.* 

Form of Stock Appreciation Rights Award Agreement, incorporated by reference to Exhibit 
10.4 to the quarterly report on Form 10-Q for the quarter ended September 30, 2007.* 

Form of Restricted Stock Award Agreement, incorporated by reference to Exhibit 10.8 to 
the annual report on Form 10-K for the year ended December 31, 2016.* 

Form of Restricted Stock Unit Agreement, incorporated by reference to Exhibit 10.9 to the 
annual report on Form 10-K for the year ended December 31, 2016.* 

Description of Cass Information Systems, Inc. Profit Sharing Program, incorporated by 
reference to Exhibit 10.7 to the annual report on For 10-K for the year ended December 31, 
2018.* 

21   

Subsidiaries of registrant 

23 

Consent of Independent Registered Public Accounting Firm. 

31.1  

Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 

31.2  

Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 

76 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
 
 
32 .1 

32 .2 

Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of 
the Sarbanes-Oxley Act of 2002. 

Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of 
the Sarbanes-Oxley Act of 2002. 

      101.INS   XBRL Instance Document. 

      101.SCH   XBRL Taxonomy Extension Schema Document. 

      101.CAL  XBRL Taxonomy Extension Calculation Linkbase Document. 

      101.LAB  XBRL Taxonomy Extension Label Linkbase Document. 

      101.PRE  XBRL Taxonomy Extension Presentation Linkbase Document. 

      101.DEF  XBRL Taxonomy Extension Definition Linkbase Document. 

      104   

Cover Page Interactive Data File 

*Management contract or compensatory plan arrangement 

  (c) None. 

ITEM 16.     FORM 10-K SUMMARY 

None. 

77 

 
 
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 
on behalf of the registrant and in the capacities and on the dates indicated. 

SIGNATURES 

Date:  February 26, 2021 

Date:  February 26, 2021 

CASS INFORMATION SYSTEMS, INC. 

By   

/s/  Eric H. Brunngraber 
Eric H. Brunngraber 
  Chairman, President and Chief Executive Officer 
(Principal Executive Officer) 

By   

/s/  P. Stephen Appelbaum 
P. Stephen Appelbaum 
 Executive Vice President and Chief Financial Officer 
(Principal Financial and Accounting Officer) 

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below on the dates indicated 
by the following persons on behalf of the registrant and in their capacity as a member of the Board of Directors of the Company. 

Date:  February 26, 2021 

Date:  February 26, 2021 

Date:  February 26, 2021 

Date:  February 26, 2021 

Date:  February 26, 2021 

Date:  February 26, 2021 

Date:  February 26, 2021 

Date:  February 26, 2021 

Date:  February 26, 2021 

/s/  Eric H. Brunngraber 
Eric H. Brunngraber 

/s/  Ralph W. Clermont 
Ralph W. Clermont  

/s/  Robert A. Ebel 
Robert A. Ebel 

/s/  Benjamin F. Edwards, IV 
Benjamin F. Edwards, IV 

/s/  James J. Lindemann 
James J. Lindemann 

/s/  Sally H. Roth 
Sally H. Roth 

/s/  Joseph D. Rupp 
Joseph D. Rupp 

/s/  Randall L. Schilling 
Randall L. Schilling 

/s/  Franklin D. Wicks, Jr. 
Franklin D. Wicks, Jr. 

By   

By   

By   

By   

By   

By   

By   

By   

By   

78 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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[This page intentionally left blank.] 

Shareholder Information

CORPORATE HEADQUARTERS
Cass Information Systems, Inc.
12444 Powerscourt Drive, Suite 550
Saint Louis, Missouri 63131
314-506-5500
cass@cassinfo.com
www.cassinfo.com

COMMON STOCK
The company’s common stock trades  

on the NASDAQ stock market under  

the symbol CASS. 

ANNUAL MEETING
The annual meeting of shareholders

will be held April 20, 2021 at 8:30 a.m.

at the Cass office at 13001 Hollenberg 

Drive, Bridgeton, Missouri 63044.

No presentations are planned.

Board of Directors

Eric H. Brunngraber
Chairman, President, and  

Chief Executive Officer

Ralph W. Clermont
Retired Managing Partner,

KPMG LLP, Saint Louis,  

Missouri

INVESTOR RELATIONS
Security analysts, investment man-

TRANSFER AGENT
Shareholder correspondence should 

agers and others seeking financial 

be mailed to:

information about the Company 

should contact:

Investor Relations Department
Cass Information Systems, Inc.
12444 Powerscourt Drive, Suite 550
Saint Louis, Missouri 63131
314-506-5500 

INDEPENDENT AUDITORS
KPMG LLP
10 South Broadway, Suite 900
Saint Louis, Missouri 63102

Computershare
P.O. Box 505000
Louisville, KY 40233

Overnight correspondence should  

be mailed to:

Computershare
462 South 4th Street, Suite 1600
Louisville, KY 40202

SHAREHOLDER WEBSITE:

www.computershare.com/investor

SHAREHOLDER ONLINE INQUIRIES:

https://www-us.computershare.com 

/investor/Contact

TOLL-FREE PHONE:

866-323-8170

Benjamin F. (Tad) Edwards, IV
Chairman, Chief Executive

Joseph D. Rupp
Lead Director and Retired Chairman, 

Officer, and President,

President, and Chief Executive Officer,  

Benjamin F. Edwards & Company

Olin Corporation

James J. Lindemann
Retired Executive Vice President,

Emerson

Randall L. Schilling
Chief Executive Officer, 

OPO Startups, LLC

Robert A. Ebel
Retired Chief Executive Officer,

Sally H. Roth
Retired Area President — Upper  

Universal Printing Company

Midwest, Regions Bank

Franklin D. Wicks, Jr., Ph.D.
Retired Executive Vice President  

and President, Applied Markets,  

Sigma-Aldrich

Executive Officers

Eric H. Brunngraber
Chairman, President, and  

Chief Executive Officer

Mark A. Campbell
President, Transportation

Information Services

Dwight D. Erdbruegger 
President, Cass  

Commercial Bank  

Gary B. Langfitt
President, Expense  

Management Services

Martin H. Resch  
Executive Vice President  

and Chief Operating Officer

Matthew S. Schuckman 
Executive Vice President,  

General Counsel, and  

Corporate Secretary 

James M. Cavellier
Executive Vice President and 

Chief Information Officer

Michael J. Normile
Executive Vice President  

and Chief Financial Officer 

Cass Information Systems 10-K

 
 
12444 Powerscourt Drive, Suite 550 
Saint Louis, Missouri 63131 
314-506-5500

www.cassinfo.com