Innodata
Annual Report 2003

Plain-text annual report

================================================================================-------------------------------------------------------------------------------- SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K(Mark One)|X| ANNUAL REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE FISCAL YEAR ENDED DECEMBER 31, 2003|_| TRANSITION REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934COMMISSION FILE NUMBER 0-22196 INNODATA ISOGEN, INC. (Exact name of registrant as specified in its charter) DELAWARE 13-3475943 (State or other jurisdiction of (I.R.S. Employer Identification No.) incorporation or organization) THREE UNIVERSITY PLAZA HACKENSACK, NEW JERSEY 07601(Address of principal executive offices) (Zip Code) (201) 488-1200 (Registrant's telephone number)Securities registered under Section 12(b) of the Exchange Act: NONESecurities registered under Section 12(g) of the Exchange Act: COMMON STOCK, $.01 PAR VALUEIndicate by check mark whether the Registrant (1) has filed all reports requiredto be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 duringthe past twelve months (or for such shorter period that the Registrant wasrequired to file such reports), and (2) has been subject to such filingrequirements for the past 90 days. Yes |X| No |_|Indicate by check mark if disclosure of delinquent filers in response to Item405 of Regulation S-K is not contained herein, and will not be contained, to thebest of Registrant's knowledge, in definitive proxy or information statementsincorporated by reference in Part III of this Form 10-K or any amendment to thisForm 10-K. |X|Indicate by check mark whether the registrant is an accelerated filer (asdefined in Exchange Act Rule 12b-2).Yes |_| No |X|State the aggregate market value of the voting and non-voting common equity heldby non-affiliates computed by reference to the price at which the common equitywas last sold, or the average bid and asked price of such common equity, as ofthe last business day of the registrant's most recently completed second fiscalquarter. $25,500,000State the number of shares outstanding of each of the issuer's classes of commonequity, as of the latest practicable date. 21,951,000 SHARES OF COMMON STOCK, $.01 PAR VALUE, AS OF FEBRUARY 29, 2004. DOCUMENTS INCORPORATED BY REFERENCE [SEE INDEX TO EXHIBITS]--------------------------------------------------------------------------------================================================================================ PART I ------ITEM 1. DESCRIPTION OF BUSINESS.GENERAL DESCRIPTION Innodata Isogen, Inc., formerly known as Innodata Corporation, improvesthe way companies create, manage and distribute information - helping themreduce content-related costs, achieve better outcomes and compete moreeffectively in demanding global markets. Our solutions encompass both the manufacture of content (for which weprovide services such as digitization, imaging, data conversion, XML and markupservices, metadata creation, advanced classification services, editorial andknowledge services) as well as the design, implementation, integration anddeployment of the systems used to manage content (for which we provide customapplication development, consulting and training.) We serve leading organizations in four content-rich segments: (1)publishing, media and information services, (2) culture and education, (3)government and (4) global enterprise - including Global 2000 companies acrossmore than a dozen sectors, such as aerospace, defense, engineering, financialservices, e-commerce, healthcare, information technology, intelligence,manufacturing, pharmaceuticals, retail and telecommunications. We have more than a hundred active clients, including Amazon.com, ReedElsevier, Thomson, Wolters Kluwer, EBSCO, ProQuest, Simon & Schuster, McGrawHill, Derwent Information, John Wiley & Sons, Lockheed Martin, HamiltonSunstrand, Primerica, CAB International and the Smithsonian Institution. We typically service these clients in multi-year relationships. In 2003,more than 90 percent of our revenue was derived from clients that used ourservices for more than one year, and more than 80 percent of our revenue wasderived from clients that used our services for more than two years. We were incorporated in Delaware in June 1988 and are headquartered inHackensack, New Jersey, just outside New York City. We have two additionalsolutions centers in North America, seven production facilities in Asia (thePhilippines, India and Sri Lanka), and a technology and tools development centerin India.THE CONTENT SUPPLY CHAIN Our wide range of content-related offerings is organized in a clearconceptual framework - the content supply chain. A content supply chain is theseries of integrated activities necessary to create, manage and distributeinformation products. I-1 Another way to describe the content supply chain is the business processthat transforms ideas into actual information products. This business process isthe strategic focus of our company at present. Innodata Isogen optimizes content supply chains. Our clients can choosefrom an array of point solutions or deploy an integrated set of services - orthey can simply outsource their entire content supply chain to us to maximizethe value of their operational dollars. Each client we serve makes a distinct set of demands on content. Each hasdifferent objectives. Each, therefore, has somewhat distinct challenges in itscontent supply chain. For instance, many of our publishing clients are under enormouscompetitive pressure to cut costs, while at the same time, manufacturing andmarketing information products with enhanced features, functionality and qualityin rapid response to market conditions. In the wider enterprise arena, requirements for greater and more accuratetechnical, product and regulatory documentation are increasing. The result isthat the burden of content creation, management and distribution is alsogrowing. These spiraling costs multiply further as global enterprises broach newnations, markets and cultures, and these costs come right out of a company'sbottom line. At the same time, major cultural and educational institutions, as well asa number of important government agencies, are seeking new and better ways ofleveraging vast stores of aggregated content to fulfill their respectivemissions - even as greater demands are being placed on their limited human,technical and financial resources. Whether a client uses content to support products and services (as in thecase of equipment manufacturers), or sells content as the basis of a businessmodel (as in the case of publishers), we can help them realize significant costsavings and greater productivity, maintain or improve content quality, andachieve better overall outcomes.BASIC STRUCTURE OF OPERATIONS We have two main operating units: content services and professionalservices. (We formerly referred to the professional services unit as systems andtraining services). In addition to providing sophisticated content creation and editorialservices (such as indexing & abstracting), the content services unit collects,processes, digitizes and encodes large volumes of content. The content servicesunit also transforms content to Extensible Markup Language (XML), creating largeXML-compliant content repositories for single-source publishing and otheractivities. Our largest XML production facility, the XML Content Factory in thePhilippines, is the largest known purpose-built for the manufacture of XMLcontent. The professional services unit designs and builds powerful XML-basedcontent management and publishing systems, and provides data modeling, systemsintegration, custom application development and consulting services. I-2 Professional services also instructs both front-line technologists andtheir executive managers on structured information standards (such as XML) andtheir larger implications for business systems.CONTENT SERVICES At present, the conversion of hardcopy and paper collections andlegacy-formatted electronic data to a variety of output formats - including XMLother related markup standards - is an important part of our overall offerings. For this purpose, we use high-speed scanning; a variety of commercial andproprietary OCR/ICR (optical/intelligent character recognition) applications;structured workflow processes; and proprietary applications and tools (includingcustom filters and parsers) designed to create accurate, consistent markup anddata. We use proprietary technology for data enhancement and validation, andcreate automated procedures - utilizing industry standards-compliant softwaretools to ensure validated SGML and XML markup. Another important offering is knowledge services. We employ hundreds ofhighly educated subject matter experts in fields such as law, finance,education, science, medicine, and engineering. They provide content developmentand enhancement, taxonomy and controlled vocabulary development, hyperlinking,tagging, indexing and abstracting and general editorial services. We typicallyprice these services on a resource-utilization basis or quantity-deliveredbasis. An increasing number of publishing organizations are migrating toXML-based, single-source publishing systems, creating a single contentrepository from which to create multiple information products (as opposed tohaving to build a separate data store for each information product) to save timeand money. What's more, publishers who maintain their content in XML can syndicatecontent and spontaneously synthesize content for interactive Web services. XMLcontent transformation is the prerequisite for content owners to accomplishthese outcomes. To transform content to XML, tags are inserted within the content to givethe content context and meaning that computers can process. Our proprietarytechnology includes production-grade, auto-tagging applications that utilizepattern recognition algorithms based on comprehensive rule sets and heuristiconline databases. This technology enables mass creation or conversion of XMLcontent from complex, unstructured information. We also translate desktop publishing documents (QuarkXPress, PDF, MS Word,etc.) to XML variants, from which we generate a variety of file formats (HTML,OeB, PDF, proprietary eBook formats, etc.) to support multiple channels ofdistribution. We typically price these services based on units of data producedor transformed. Underlying all content services activities is a sophisticated informationtechnology and communications infrastructure, which enables multiple productionprocesses to be performed simultaneously across any number of our productionfacilities. I-3 We use server-based information technology to operate through a structuredworkflow using advanced tools. We drive efficiency and quality by using advancedmanufacturing and management techniques including total quality management andstatistical process control.PROFESSIONAL SERVICES (FORMERLY SYSTEMS AND TRAINING SERVICES) Clients who use our professional services typically require publishing,performance support or process automation systems that enable multiple authorsto collaborate on content and enable multiple products to be generated fromsingle-source XML repositories. We design and build these powerful XML-based systems, and providefull-service consulting and systems integration services to configure, improve,and validate these and other software systems and technologies. Services areprovided in accordance with ISO, IEC, ANSI, IETF, and W3C standards. We deliver sophisticated classification services, using topic maps,taxonomies and ontologies, and provide clients training in the associated toolsand methodologies. We also provide clients with professional training,courseware and continuing education in XML and other structured informationstandards. In addition, our professional services division fields skilled processanalysts, workflow architects and project managers, which enables us to offerour clients the opportunity to not only outsource operations, but also totransform and enhance them. This enables our clients to achieve even greatervalue from outsourcing, and is often referred to as business transformationoutsourcing. We typically price professional services on either an hourly basis foractual time and expense incurred, or on a fixed-fee, turnkey basis. Revenue forservices billed under fixed-fee arrangements is recognized using thepercentage-of-completion method under contract accounting as services areperformed or output milestones are reached. The percentage completed is measuredeither by the percentage of labor hours incurred to date in relation toestimated total labor hours or in consideration of achievement of certain outputmilestones, depending on the specific nature of each contract. Revenue forcontracts billed on a time and materials basis is recognized as services areperformed.BUSINESS STRATEGY We aim to be a principal strategic partner to information-intensiveorganizations worldwide, providing comprehensive content supply chain solutionsthat enable them to compete more aggressively and better respond to marketchallenges. To accomplish this, we intend to capitalize on the increased willingnessof organizations in our markets to (a) use business process outsourcing toreduce expenses associated with content creation, management and distribution,(b) leverage the concentrated expertise, talent and capital investment ofbusiness process specialists, and (c) focus internal resources on other criticalcompetitive activities, such as business strategy, product definition anddevelopment, sales and marketing and customer relationship management togenerate more unique value for their customers. I-4 We aim to respond to our clients' increased interest in publishinginformation more efficiently and economically from a single repository tomultiple channels (i.e., Web, print, CD, print-on-demand, PDA, mobile phone andother formats and devices) and to re-use existing content assets to quicklycreate new products. We understand that there is a vast quantity of textual, audio, and videocontent that will be made available via digital processes and technologies. Webelieve many publishers will choose XML and its related standards to helpaccomplish this. We intend to be the first choice for organizations requiringlarge-scale, high fidelity XML transformations, as well as XML systemsdevelopment and training.TARGET MARKETS We will target our business development efforts to information-intensiveorganizations, such as leading commercial publishers, media companies andinformation services providers, Global 2000 enterprises, major cultural andeducational institutions and government agencies. Specifically, we plan to drive opportunities with these organizations by: o Expanding existing relationships and developing new, long-term relationships with organizations that have substantial and recurring requirements for content supply chain services; and o Leveraging our business process and technical expertise, worldwide data manufacturing capabilities, high-value talent pool and information technology infrastructure to achieve substantial cost savings for clients, while enabling them to deliver high-quality information products more rapidly. Furthermore, we aim to dominate the market for XML transformation, systems, and training by: o Deploying existing and emerging technologies to develop large-scale XML content repositories more efficiently; o Maintaining our position as a preferred provider of large-scale XML content services, while extending our leadership in XML systems and consulting; o Entering into additional engagements with high-profile clients for large-scale XML content services; and o Continuing to take an active role in developing structured information standards. In addition, we intend to: o Extend our offerings consistent with our position as a leading provider of content supply chain solutions; I-5 o Design customized, value-added offerings to meet the unique needs of clients in targeted vertical markets; o Embrace new technology initiatives that are strategic for our clients; and o Maintain a significant base of business to continue to generate economies of scale, which enable us to achieve competitive costs.CLOSE RELATIONSHIPS WITH CLIENTS We view our long-term relationship with clients as a critical element inour historical and future success. To continue to meet the needs of existing and prospective clients in atimely fashion, we work directly with our clients to identify and develop newand improved offerings. To promote continued close relationships with clients, we provide 24/7project support through our Asia-based customer service center, and maintainsales, solutions and strategic support in North America and Europe, in proximityto the business operations of most of our current clients. We generally perform our work for our clients under project-specificcontracts, requirements-based agreements, or long-term arrangements. Contractsare typically subject to numerous termination provisions. One client accounted for 33% and 17% of our revenues for the years endedDecember 31, 2003 and 2002 respectively, and a second client accounted for 30%of our revenues for the year ended December 31, 2002. One other client, whichsubstantially curtailed operations, accounted for 30% in the year ended December31, 2001. No other client accounted for 10% or more of revenues during thisperiod. Further, in the years ended December 31, 2003, 2002 and 2001, exportrevenues, substantially all of which were derived from European clients,accounted for 47%, 23%, and 13%, respectively, of our revenues. We are from time to time required by clients to enter into non-disclosureagreements pursuant to which we agree not to disclose their identity or thenature of our relationship with them. Reasons for requiring such arrangements vary, but typically involve apreference on the part of the client not to publicize its outsourcing strategyor to telegraph to competitors a new product development initiative.COMPREHENSIVE SERVICE OFFERINGS The breadth and depth of our service offering distinguishes us from ourcompetitors. Many competitors offer only a single service, such as data capture,but do not offer the full complement of content supply chain solutions thatlarge, content-rich organizations increasingly require. I-6 We provide a wide range of content-related services to enable its clientsto obtain the full benefit from their content assets, while reducing their costsof production, ownership and distribution.INNOVATIVE TECHNOLOGY-BASED SOLUTIONS We have invested substantially in our information technology andcommunications systems to ensure clients a reliable and highly redundantinfrastructure, and to enable us to employ the latest tools to drive significantprocess efficiencies.INFORMATION AS TO OPERATING SEGMENTS The applicable information on our operating segments for the three yearsended December 31, 2003 and as of December 31, 2003 and 2002, is included inNote 8 to the Company's financial statements.SALES AND MARKETING We primarily market our solutions directly to end-user organizations, withsome business development activity channeled through a limited number of highlyqualified partner organizations. Our sales organization is responsible for qualifying and otherwisepursuing prospects, securing direct personal access to decision-makers atexisting and prospective clients, and obtaining orders for our services andsolutions. Full-time sales professionals work directly with clients to identifyand define the solutions that best fit their needs. Sales activities include the design and generation of presentations andproposals, account and client relationship management and otherwise organizingaccount activities. Consulting personnel from our project analysis group and our professionalservices group closely support the direct sales effort. These individuals assistthe sales force in understanding the technical needs of clients and providingresponses to these needs, including demonstrations, prototypes, pricingquotations, and time estimates. In addition, account managers from our customerservice group support our direct sales effort by providing ongoing project-levelpost-sale support to customers. Our marketing organization is responsible for raising visibility andawareness of the company and our offerings, defining and communicating our valueproposition, generating leads and furnishing effective sales support tools. Marketing, in conjunction with sales, is the primary architect of marketdefinition, strategy and messaging and is responsible, when appropriate, forsecuring market intelligence and research, and providing accompanying analysis,including competitive analysis. Primary marketing outreach activities include event marketing (includingexhibiting at trade shows, conferences and seminars), direct and databasemarketing, public and media relations (including speaking engagements and activeparticipation in industry and technical standards bodies), and Web marketing(including search engine optimization, search engine marketing and the I-7maintenance and continued development of external Web sites). Marketing alsosupports our partner activities.COMPETITION The markets for our services are highly competitive. The most significantcompetitive factors are quality and reliability of services, price of services,scope and scale, quality of supporting services, and technical competence. We are not aware of any single competitor that provides the samecomprehensive range of content supply chain solutions that we do, and we believethat we have created significant differentiation relative to our specificbusiness process expertise, the high quality and reliability of our services, aswell as our scope of services and scale of services. However, our industry is highly fragmented and we face significantcompetition in each of our service areas. In terms of content services, we believe we compete successfully byoffering high quality services and favorable pricing by leveraging our technicalskills, process knowledge and economies of scale. Competition is highly fragmented here. However, we have substantiallygreater resources than most of our competitors, resulting in greater breadth ofservices, as well as scope and scale. Thus, we have a greater ability to obtainclient contracts where the undertaking required is technically sophisticated,sizable in scope or scale, or requires significant investment. With respect to XML data transformation, companies compete on the basis ofquality, accuracy, price, and consistency, as well as on the ability to deliverlarge-scale, tag-intensive requirements quickly. Our ability to competefavorably is, therefore, dependent upon its ability to react appropriately toshort and long-term trends, harness new technology, and deliver large-scalerequirements quickly. SPI Technologies, Apex CoVantage, Techbooks and Jouve, among others,compete for content services business. What's more, as a provider of outsourced services, we compete at timeswith in-house personnel at current or prospective clients, who may attempt toduplicate our services using in-house staffers. In terms of our professional services, a number of large and mid-sizedtechnology and business consulting practices offer content-related integrationand consulting services as part of their broad and generalized offerings. Major companies such as IBM, EDS, Bearing Point, Accenture, Booz Allen andothers compete for content supply chain dollars, though few, if any, focusexclusively on this niche. There are fewer firms, most with lesser capacity,with a narrower strategic focus on the content supply chain - Thomas TechnologySolutions and RivCom are among them. In addition, we must frequently competewith our clients' own internal information technologies capability. I-8RESEARCH AND DEVELOPMENT We maintain a research and development capability to evaluate, on anongoing basis, advances in computer software, hardware and peripherals, computernetworking, telecommunication systems and Internet-related technologies as theyrelate to our business and to develop and install enhancements to ourproprietary systems. During the last three fiscal years, we invested in the development andintegration of proprietary applications for use in our various facilities.Applications development was predominantly associated with improving accuracy,consistency, and speed of complex XML tagging for large-scale requirements. Weintend to make further investments in applications development and integrationto respond to market opportunities.EMPLOYEES As of February 29, 2004, we employed an aggregate of approximately 80persons in the United States and Europe, and approximately 7,500 persons in fiveproduction facilities in the Philippines, one production facility in Sri Lanka,one production facility in India, and a software development center in India. No employees are currently represented by a labor union and we believethat our relations with our employees are satisfactory. To retain our qualified personnel, we offer highly competitive basesalaries that are supplemented by results-based incentives. Senior managers are eligible for bonuses and stock options. Ourcompensation structure is coupled with an extensive benefits package, tailoredby region, that can include comprehensive health insurance coverage, paidvacation and holiday leaves, rice, clothing and optical allowances, andcontinuing education programs Moreover, at many of our overseas locations, we provide overtime premiums,holiday pay, bereavement and birthday leave, as well as maternity and paternitybenefits. At all of our locations, we enforce vigorous policies to protect ouremployees against sexual harassment and discrimination based on age, race,gender or sexual orientation. The average age of our employees is approximately25 to 30 years. Most of our employees have graduated from at least a two-yearcollege program. Many of our employees hold advanced degrees in law, business,technology, medicine, and social sciences.RISK FACTORS The nature of our business, as well as our strategy, the size and locationof our facilities, and other factors entail a certain amount of risk. Theserisks may include, but are not limited to, the following: I-9 RISK OF CONTINUATION OR WORSENING OF PRESENT MARKET CONDITIONS The current economic uncertainty has curtailed business initiatives by ourclients and potential clients. To address this sales challenge and to reduce thepercentage of total revenue that are often non-recurring, we have begun torefocus our sales force to emphasize our content manufacturing outsourcingservices. Nevertheless, a material recovery in revenues and earnings will insubstantial part depend on removal of the current uncertainty and a return tomore vigorous economic growth. RISKS OF EXPANDED OPERATIONS We have expanded our operations rapidly in recent years. As a result, wehave incurred new fixed operating expenses associated with our expansionefforts, including increases in depreciation expense, rental expense, andoverall increases in cost of sales. In order to capitalize on this investment,we need to develop new client relationships and expand existing ones. If ourrevenues do not increase sufficiently to offset these expenses, our operatingresults may be adversely affected. RISKS OF ACQUISITIONS Acquisitions involve a number of risks and challenges. These include, butare not limited to: diversion of management's attention; the need to integrateacquired operations; potential loss of key employees and clients of the acquiredcompanies; lack of experience operating in the market of the acquired business;and an increase in expenses and working capital requirements. To integrate acquired operations, we must implement management informationsystems and operating systems and assimilate and manage the personnel of theacquired operations. Geographic distances may further complicate integration.The integration of acquired businesses may not be successful and could result indisruption to other parts of our business. Any of these and other factors could adversely affect our ability toachieve anticipated levels of profitability of acquired operations or realizeother anticipated benefits of an acquisition. Furthermore, any futureacquisitions may require us to incur debt or obtain additional equity financing,which could increase our leverage or be dilutive to our existing shareholders.No assurance can be given that we will consummate any additional acquisitions inthe future. VARIABILITY OF CLIENT REQUIREMENTS AND OPERATING RESULTS A number of our significant client contracts are requirements-based.Clients may cancel their production requirements, change their productionrequirements, or delay their production requirements for a number of reasons.Cancellations, reductions, or delays by a significant client or by a group ofclients would adversely affect our results of operations. In addition, otherfactors may contribute to fluctuations in our results of operations. Thesefactors include: the timing of client orders; the volume of these ordersrelative to our capacity; market acceptance of clients' new products; the timingof our expenditures in anticipation of future orders; our effectiveness inmanaging manufacturing processes; changes in economic conditions; and localfactors and events that may affect our production volume (such as localholidays) or unforeseen events (e.g., earthquakes, storms, civil unrest). I-10 We make significant decisions based on our estimates of clientrequirements, including decisions about the levels of business that we will seekand accept, production schedules, equipment procurement, personnel hiring, andother resource acquisition. The nature of our clients' commitments and thepossibility of changes in demand for their products may reduce our ability toestimate accurately future client requirements. On occasion, clients may requirerapid increases in production, which can stress our resources. Although we haveincreased our content conversion capacity and plan further increases, there canbe no assurance we will have sufficient capacity at any given time to meet allof our clients' demands. In addition, because many of our costs and operatingexpenses are relatively fixed, a reduction in client demand can adversely affectour margins. VARIABILITY OF QUARTERLY OPERATING RESULTS We expect our revenues and operating results to vary from quarter toquarter. Such variations are likely to be caused by many factors that are, tosome extent, outside our control, including: mix and timing of client projects;completing client projects; timing of new contracts; and one-time non-recurringand unusual charges. Accordingly, we believe that quarter-to-quarter comparisons of operatingresults for preceding quarters are not necessarily meaningful. You should notrely on the results of one quarter as an indication of our future performance. CLIENT CONCENTRATION; DEPENDENCE ON THE ONLINE INFORMATION INDUSTRY One client accounted for 33% and 17% of our revenues for the years endedDecember 31, 2003 and 2002 respectively, and a second client accounted for 30%of our revenues for the year ended December 31, 2002. One other client, whichsubstantially curtailed operations, accounted for 30% in the year ended December31, 2001. No other client accounted for 10% or more of revenues during thisperiod. Further, in the years ended December 31, 2003, 2002 and 2001, exportrevenues, substantially all of which were derived from European clients,accounted for 47%, 23%, and 13%, respectively, of our revenues. A significantamount of our revenues are derived from clients in the online informationindustry. Accordingly, our accounts receivable generally include significantamounts due from such clients. In addition, as of December 31, 2003,approximately 39% of the Company's accounts receivable was from foreign(principally European) clients. On occasion, we may lose a client as a result ofa business failure, contract expiration, or the selection of another serviceprovider. We cannot guarantee that we will be able to retain long-termrelationships or secure renewals of short-term relationships with our majorclients in the future. Moreover, revenue derived from certain of ourrelationships depend upon the level of services we perform, which may vary fromperiod to period depending on client requirements. Factors affecting the online information industry generally could have amaterial adverse effect on our clients and, as a result, on our performance.Such factors include: the inability of our clients to adapt to rapidly changingtechnology and evolving industry standards, the inability of our clients todevelop and market their products, some of which are new and untested; and,recessionary periods in our clients' markets. If clients' products becomeobsolete or fail to gain widespread commercial acceptance, our business may bematerially and adversely affected. I-11 RISK OF INCREASED TAXES We have structured our operations in a manner designed to maximize incomein countries where tax incentives have been extended to encourage foreigninvestment or where income tax rates are low. Our taxes could increase if thesetax incentives are not renewed upon expiration, or tax rates applicable to usare increased. Substantially all of the services provided by our Asiansubsidiaries are performed on behalf of clients based in North America andEurope. We believe that profits from our Asian operations are not sufficientlyconnected to jurisdictions in North America or Europe to give rise to incometaxation there. However, tax authorities in jurisdictions in North America andEurope could challenge the manner in which profits are allocated among oursubsidiaries, and we may not prevail in any such challenge. If our Asian profitsbecame subject to income taxes in such other jurisdictions, our worldwideeffective tax rate could increase. RISKS OF COMPETITION The markets for our services are extremely competitive and fragmented. Asa result of this highly competitive environment, we may lose customers or havedifficulty in acquiring new customers and our results of operations may beadversely affected. A significant source of competition for us is the in-housecapability of our target client base. There can be no assurance that theseclients will outsource more of their needs or that such businesses will notbring in-house services that they currently outsource. RISKS OF INTERNATIONAL OPERATIONS While the major part of our operations are carried on in the Philippines,India, and Sri Lanka, our headquarters are in the United States and our clientsare primarily located in North America and Europe. As a result, we are not asaffected by economic conditions overseas as we would be if we depended onrevenues from sources internal to those countries. However, such adverseeconomic factors as inflation, external debt, negative balance of trade, andunderemployment may significantly impact us. Certain aspects of overseas economies directly affect us. Overseasoperations remain vulnerable to political unrest, which could interfere with ouroperations. Political instability could also change the present satisfactorylegal environment for us through the imposition of restrictions on foreignownership, repatriation of funds, adverse labor laws, and the like. Our Indian operations are conducted through wholly-owned subsidiaries thathave been granted an income tax holiday through March 31, 2006. Accordingly,minimal income taxes will be payable on earnings from operations of thesubsidiaries during such period, unless repatriated to the U.S. We fund our overseas operations through transfers of U.S. dollars only asneeded and generally do not maintain any significant amount of funds or monetaryassets overseas. To the extent that we need to bring currency to the UnitedStates from our overseas operations, we may be affected by currency controlregulations. The Philippines is subject to relatively frequent earthquakes, volcaniceruptions, floods, and other natural disasters, which may disrupt ouroperations. Further, power outages lasting for periods of as long as eight hoursper day have occurred. Our facilities are equipped with standby generators that I-12have produced electric power during these outages; however, there can be noassurance that our operations will not be adversely affected should municipalpower production capacity deteriorate. The geographical distances between Asia, the Americas, and Europe createlogistical and communications challenges which we must overcome. The Philippines has ongoing problems with Muslim insurgents. The AbuSayyaf group of kidnappers, which is purported to have ties to the Al Qaedaterrorist organization, is concentrated on Basilan Island, an island far awayfrom our facilities, and the government has stepped up activities to eradicatethe group. There can be no assurances that these efforts will be successful orthat the group will not attempt to disrupt activities or commit terrorist actsin other areas. RISKS OF CURRENCY FLUCTUATIONS AND HEDGING OPERATIONS The Philippines has historically experienced high rates of inflation andmajor fluctuations in exchange rate between the Philippine peso and the U.S.dollar. Continuing inflation without corresponding devaluation of the pesoagainst the dollar, or any other increase in value of the peso relative to thedollar, may have a material adverse effect on our operations and financialcondition. Since 1997, we have not purchased foreign currency futures contractsfor pesos. However, we may choose to do so in the future. DEPENDENCE ON KEY PERSONNEL Our success depends to a large extent upon the continued services of ourkey executives and skilled personnel. Several of our officers and key employeesare bound by employment or non-competition agreements. However, there can be noassurance that we will retain our officers and key employees. We could bematerially and adversely affected by the loss of such personnel. VOLATILITY OF MARKET PRICE OF COMMON STOCK The stock market in recent years has experienced significant price andvolume fluctuations that have affected the market prices for the common stock oftechnology and Internet-related companies. Such fluctuations have often beenunrelated to or disproportionately impacted by the operating performance of suchcompanies. The market for our common stock may be subject to similarfluctuations. Factors such as fluctuations in our operating results,announcements of new contracts, partnerships, acquisitions and alliances,technological innovations or events affecting other companies in the Internet ortechnology industry generally, as well as currency fluctuations and generalmarket conditions, may have a significant effect on the market price of ourcommon stock.ITEM 2. DESCRIPTION OF PROPERTY. Our services are primarily performed from our Hackensack, New Jerseycorporate headquarters, two other North American offices, and seven overseasproduction facilities, including our 100,000 square foot XML Content Factorycomplex located in Mandaue, the Philippines. In addition, we have a softwaredevelopment facility in Gurgaon, India. All facilities are leased for termsexpiring on various I-13dates through 2010, and many are cancelable at our option. Annual rentalpayments on property leases are expected to approximate $1,600,000. We believe that we maintain adequate fire, theft and liability insurancefor our facilities and that our facilities are adequate for our present needs.ITEM 3. LEGAL PROCEEDINGS. In connection with the cessation of all operations at certain foreignsubsidiaries, certain former employees have filed various illegal dismissalactions in the Philippines seeking, among other remedies, reinstatement ofemployment, payment of back wages and damages approximating one million dollars.Outside counsel has advised management that under the circumstances, the Companyis not legally obligated to pay severance to such terminated employees. Basedupon the advice of counsel, management believes the actions are substantiallywithout merit and intends to defend the actions vigorously. In addition, one of the foreign subsidiaries which ceased operations hasbeen presented with a tentative tax assessment by the Philippine Bureau ofInternal Revenue for an amount approximating $400,000, plus applicable interestand penalties. Management believes the tentative assessment is principallywithout substance and any amounts that the Company estimates might ultimately bepaid in settlement (which are not expected to be material) have been accrued. In addition, the Company is subject to various legal proceedings andclaims which arise in the ordinary course of business. While management currently believes that that ultimate outcome of allthese proceedings will not have a material adverse effect on the Company'sfinancial position or overall trends in results of operations, litigation issubject to inherent uncertainties. Were an unfavorable ruling to occur, thereexists the possibility of a material adverse impact on the operating results ofthe period in which the ruling occurs. In addition, the estimate of potentialimpact on the Company's financial position or overall results of operations forthe above legal proceedings could change in the future. I-14ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS. The following matters were voted on at the November 14, 2003 AnnualMeeting of Stockholders. The total shares voted were 20,658,017.ELECTION OF DIRECTORS: NOMINEE FOR WITHHELD Against ABSTAIN ------- --- -------- ------- ------- Jack Abuhoff 20,402,506 255,511 - - Charles Goldfarb 20,531,888 126,129 - - John Marozsan 20,517,896 140,121 - - Todd Solomon 20,402,806 255,211 - - Louise Forlenza 20,517,896 140,121 - - Haig Bagerdjian 20,517,896 140,121 - -APPOINTMENT OF AUDITORS 20,600,091 - 18,101 39,825AMENDMENT TO COMPANY'S 20,633,034 1 14,482 10,500CERTIFICATE OF INCORPORATION TO CHANGE THE COMPANY'S NAMETO INNODATA ISOGEN, INC. I-15 PART II -------ITEM 5. MARKET FOR COMMON EQUITY AND RELATED STOCKHOLDER MATTERS. Innodata Isogen, Inc. (the "Company") Common Stock is quoted on the NasdaqNational Market System under the symbol "INOD." On February 29, 2004, there were133 stockholders of record of the Company's Common Stock based on informationprovided by the Company's transfer agent. Virtually all of the Company'spublicly held shares are held in "street name" and the Company believes theactual number of beneficial holders of its Common Stock to be approximately3,500. The following table sets forth the high and low sales prices on aquarterly basis for the Company's Common Stock, as reported on Nasdaq, for thetwo years ended December 31, 2003. COMMON STOCK SALE PRICES 2002 HIGH LOW ---- ---- --- First Quarter $3.30 $1.81 Second Quarter 2.60 1.05 Third Quarter 1.50 0.75 Fourth Quarter 1.07 0.60 2003 HIGH LOW ---- ---- --- First Quarter $1.09 $0.73 Second Quarter 1.47 0.84 Third Quarter 2.60 1.11 Fourth Quarter 4.96 2.42DIVIDENDS The Company has never paid cash dividends on its Common Stock and does notanticipate that it will do so in the foreseeable future. The future payment ofdividends, if any, on the Common Stock is within the discretion of the Board ofDirectors and will depend on the Company's earnings, its capital requirementsand financial condition and other relevant factors. II-1SECURITIES AUTHORIZED FOR ISSUANCE UNDER EQUITY COMPENSATION PLANS The following table sets forth the aggregate information for the Company'sequity compensation plans in effect as of December 31, 2003: NUMBER OF SECURITIES TO BE ISSUED WEIGHTED-AVERAGE NUMBER OF SECURITIES UPON EXCERCISE OF EXERCISE PRICE OF REMAINING AVAILABLE FOR OUTSTANDING OPTIONS OUTSTANDING OPTIONS FUTURE ISSUANCE UNDERPLAN CATEGORY WARRANTS AND RIGHTS WARRANTS AND RIGHTS EQUITY COMPENSATION PLANS (A) (B) (C) Equity compensation plansapproved by security holders 6,575,000 $2.24 1,696,000Equity compensation plansnot approved by security holders 1,015,000 (1) $0.84 500,000 (2) --------- ----- ---------Total 7,590,000 $2.45 2,196,000 ========= ===== ========= (1) Consists of stock options to purchase 1,015,164 shares of common stock granted to the Company's current Chairman pursuant to an agreement entered into at time of hire. (2) Consists of 500,000 shares of common stock which were reserved to use for future equity grants by the Company's Board of Directors as it deems appropriate. II-2ITEM 6. SELECTED FINANCIAL DATA (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)YEAR ENDED DECEMBER 31, 2003 2002 2001 2000 1999 ---- ---- ---- ---- ---- REVENUES $ 36,714 $ 36,385 $ 58,278 $ 50,731 $ 27,490 -------- -------- -------- -------- -------- OPERATING COSTS AND EXPENSES Direct operating costs 27,029 32,005 44,354 34,458 17,854 Selling and administrative 8,898 10,038 8,337 7,248 6,783 Provision for doubtful accounts -- -- 2,942 -- -- Restructuring costs and asset impairment -- 244 865 -- -- Interest expense 9 29 9 43 10 Interest income (30) (89) (216) (155) (111) -------- -------- -------- -------- -------- Total 35,906 42,227 56,291 41,594 24,536 -------- -------- -------- -------- -------- INCOME (LOSS) BEFORE PROVISION FOR (BENEFIT FROM) INCOME TAXES 808 (5,842) 1,987 9,137 2,954PROVISION FOR (BENEFIT FROM) INCOME TAXES 333 (677) 639 2,969 841 -------- -------- -------- -------- -------- NET INCOME (LOSS) $ 475 $ (5,165) $ 1,348 $ 6,168 $ 2,113 ======== ======== ======== ======== ======== BASIC INCOME (LOSS) PER SHARE $ .02 $ (.24) $ .06 $ .30 $ .11 ======== ======== ======== ======== ======== DILUTED INCOME (LOSS) PER SHARE $ .02 $ (.24) $ .05 $ .26 $ .10 ======== ======== ======== ======== ======== CASH DIVIDENDS PER SHARE -- -- -- -- -- -------- -------- -------- -------- -------- DECEMBER 31, 2003 2002 2001 2000 1999 -------- -------- -------- -------- -------- WORKING CAPITAL $ 11,983 $ 8,570 $ 8,854 $ 9,505 $ 5,966 ======== ======== ======== ======== ========TOTAL ASSETS $ 25,146 $ 22,697 $ 30,094 $ 27,946 $ 15,646 ======== ======== ======== ======== ========LONG-TERM DEBT 272 -- -- -- $ 5 ======== ======== ======== ======== ======== STOCKHOLDERS' EQUITY $ 17,404 $ 15,569 $ 20,362 $ 19,316 $ 11,652 ======== ======== ======== ======== ======== II-3ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONSRESULTS OF OPERATIONSYEARS ENDED DECEMBER 31, 2003 AND 2002 Revenues were $36,714,000 for the year ended December 31, 2003 compared to$36,385,000 for the similar period in 2002. Revenues from the content servicessegment decreased 9% to $29,997,000 for the year ended December 31, 2003compared to $33,089,000 for the similar period in 2002. The decrease principallyreflects the decline in revenues of approximately $11 million from two clientswhose largest projects were substantially completed in 2002. The shortfall wasreplaced in part by a $9 million increase in revenues from three other clients. Revenues from the Company's professional services (formerly referred to assystems integration and training) segment were $6,737,000 for the year endedDecember 31, 2003 and $3,296,000 for the similar period in 2002, an increase of104%. The increase was principally attributable to an increase in the quantityand size of the system integration projects booked in 2003. One client accounted for 33% and 17% of the Company's revenues for theyears ended December 31, 2003 and 2002, respectively, and a second clientaccounted for 30% of the Company's revenues for the year ended December 31,2002. No other client accounted for 10% or more of revenues during this period.Further, in the years ended December 31, 2003 and 2002, export revenues, most ofwhich were derived from European clients, accounted for 47% and 23%,respectively, of the Company's revenues. A significant portion of the Company's services are provided on arequirements basis, and more than half of its revenues are project-based. Thiswork tends to vary from period to period. Often times, when a particular projectfor a large client is completed, the large client contracts with us for a newproject. Additionally, the Company seeks wherever possible to counter-balanceperiodic declines in work for some clients with increased work for others. Toreduce the percentage of total revenue that is non-recurring, the Company hasbegun to refocus its sales force to sources of recurring revenue. Direct operating expenses were $27,029,000 for the year ended December 31,2003 and $32,005,000 for the year ended December 31, 2002, a decrease of 16%.Direct operating expenses as a percentage of revenues were 74% in 2003 and 88%in 2002. Direct operating expenses for the content services segment were$23,070,000 and $28,053,000 in the years ended December 31, 2003 and 2002,respectively, a decrease of 18%. Direct operating expenses as a percentage ofrevenues for the content services segment were 77% and 85% in the years endedDecember 31, 2003 and 2002, respectively. The dollar decline, as well as thedecline in such costs as a percent of sales for the content services segment inthe 2003 period, was principally due to a reduction in labor and in fixed costsassociated with the Company's cost reduction initiatives. Direct operatingexpenses primarily include direct payroll, telecommunications, depreciation,computer services, supplies and occupancy. Direct operating expenses for theCompany's professional services segment were $3,959,000, or 59% of professionalservices segment revenues, for the year ended December 31, 2003 and $3,952,000or 120% of such revenues, for the year ended December 2002. The decrease indirect operating costs as a II-4percent of professional services segment revenue was primarily attributable toan increase in revenue without a corresponding increase in direct operatingcosts. Selling and administrative expenses were $8,898,000 and $10,038,000 in theyears ended December 31, 2003 and 2002, respectively, a decrease of 11%. Sellingand administrative expenses for the content services segment were $7,348,000 and$8,525,000 for the years ended December 31, 2003 and 2002, respectively, adecrease of 14%. The decrease is primarily attributable to the cost reductioninitiatives that were implemented during the second half of 2002. Selling andadministrative expenses as a percentage of revenues for the content servicessegment were 25% and 26% for years ended December 31, 2003 and 2002,respectively. Selling and administrative expenses for the professional servicessegment were $1,550,000 or 23% of sales, in the year ended December 31, 2003compared to $1,513,000, or 46% of sales, for the year ended December 2002. Thisdecrease in professional services segment selling and administrative expenses asa percent of sales is primarily due to an increase in revenue without acorresponding increase in selling and administrative costs. Selling andadministrative expenses primarily include management and administrativesalaries, sales and marketing costs, and administrative overhead. In early 2002, the Company closed a facility in Asia, resulting in thewrite-off of property and equipment associated with the closed facility totalingapproximately $244,000. Such write-off of equipment was classified asRestructuring Costs and Asset Impairment for the year ended December 31, 2002. For the year ended December 31, 2003, the provision for income taxes was41% of pre-tax income, compared to a 12% benefit from income taxes as a percentof pre-tax loss in the year ended December 31, 2002. For the year ended December31, 2002, the income tax benefit was lower as a percentage of pre-tax loss thanthe federal statutory rate primarily as a result of certain overseas foreignsource losses for which no tax benefit is available. The provision for incometaxes for the year ended December 30, 2003 is higher as a percentage of pre-taxloss than the federal statutory rate due primarily to foreign and state incometaxes, and to certain foreign source losses for which no tax benefit isavailable, partially offset by the effect of income in tax jurisdictionscurrently under tax holiday.YEARS ENDED DECEMBER 31, 2002 AND 2001 Revenues decreased 38% to $36,385,000 for the year ended December 31, 2002compared to $58,278,000 for the similar period in 2001. Revenues from thecontent services segment decreased 43% to $33,089,000 for the year endedDecember 31, 2002 compared to $57,825,000 for the similar period in 2001. Thedecrease principally resulted from the loss in revenues from one client whichsubstantially curtailed operations, which accounted for approximately $17million of the Company's content services segment revenues in 2001, and from thedecline in revenues from a second client, whose projects were substantiallycompleted in 2002. Revenues from the Company's professional services segmentwere $3,296,000 for the year ended December 31, 2002 and $453,000 for the onemonth period from December 1, 2001 (date of acquisition) to December 31, 2001. One client accounted for 30% and 27% of the Company's revenues for theyear ended December 31, 2002 and 2001 respectively and a second client accountedfor 16% of the Company's revenues for the year ended December 31, 2002. Oneother client, which substantially curtailed operations, accounted for 30% of theCompany's revenues in the year ended December 31, 2001. No II-5other client accounted for 10% or more of revenues during this period. Further,in the year ended December 31, 2002 and 2001, export revenues, substantially allof which were derived from European clients, accounted for 23% and 13%,respectively, of the Company's revenues. In early 2001, a significant portion of the Company's revenue increasecame from XML transformation projects by early-stage companies that had raisedsignificant venture capital to pursue digital library and e-businessinitiatives. The downturn in the technology industry in 2001 resulted in afalloff of revenues from companies in this industry sector. The economicdownturn also caused many blue-chip publishers to curtail discretionary spendingand new initiatives on XML transformation projects. To address this saleschallenge and to reduce the percentage of total revenue that are oftennon-recurring, the Company has begun to refocus its sales force to emphasize itscontent outsourcing services. Direct operating expenses were $32,005,000 for the year ended December 31,2002 and $44,354,000 for the year ended December 31, 2001, a decrease of 28%.Direct operating expenses as a percentage of revenues were 88% in 2002 and 76%in 2001. Direct operating expenses for the content services segment were$28,053,000 and $44,039,000 in the year ended December 31, 2002 and 2001,respectively, a decrease of 36%. Direct operating expenses as a percentage ofrevenues for the content services segment were 85% and 76% in the year endedDecember 31, 2002 and 2001, respectively. The dollar decrease for the contentservices segment in the 2002 period is principally due to a reduction in laborcosts associated with lower revenues, and to reductions in fixed costsassociated with the Company's cost reduction initiatives. The percentageincrease for the content services segment in the 2002 period is primarilyattributable to the decrease in revenues without a corresponding decrease innon-labor costs. Labor costs as a percentage of revenue remained consistent.Direct operating expenses for the Company's professional services segment were$3,952,000, or 120% of professional services segment revenues, for the yearended December 31, 2002 and $315,000, or 70% of revenues, for the month ofDecember 2001. Direct operating expenses primarily include direct payroll,telecommunications, depreciation, equipment maintenance and upgrade costs,computer services, supplies and occupancy. Selling and administrative expenses were $10,038,000 and $8,337,000 in theyear ended December 31, 2002 and 2001, respectively, an increase of 20%. Sellingand administrative expenses for the content services segment were $8,525,000 and$8,227,000 for the year ended December 31, 2002 and 2001, respectively, anincrease of 4%. The increase for the content services segment is primarily dueto a non-cash compensation charge of approximately $500,000, and an increase inselling and marketing costs of approximately $684,000, offset by a 14% reductionin general and administrative expenses. Selling and administrative expenses as apercentage of revenues for the content services segment increased to 26% in the2002 period from 19% in the 2001 period due primarily to the decrease inrevenues without a corresponding decrease in such expenses. Selling andadministrative expenses for the professional services segment were $1,513,000,or 46% of sales, in the year ended December 31, 2002 compared to $110,000, or24% of sales, for the one month period December 2001. Selling and administrativeexpenses primarily include management and administrative salaries, sales andmarketing costs, and administrative overhead. For the year ended December 31, 2001, the Company provided an allowancefor doubtful accounts of approximately $2.6 million representing the remainingbalance due at December 31, 2001 from a client that accounted for 30% of its2001 revenues because the client has reported an inability to II-6raise further operating funds required to make payment. In January 2004, theCompany reached a settlement with this client to pay $1,000,000 cash as fullsatisfaction of the outstanding balance due to the Company. The $1,000,000 willbe reflected as a bad debt recovery income in the Company's first quarter 2004financial statements. In addition, in 2001 the Company provided approximately$350,000 for other client bad debts incurred in the ordinary course of business. During the fourth quarter 2001, the Company commenced certain actions toreduce production operations at a wholly owned Asian subsidiary that wasoperating at a loss and to reduce overall excess capacity in Asia. Suchactivities, which culminated in the cessation and closure of all operations atthe subsidiary and included employee layoffs, were completed in 2002. Inaddition, during 2002, the Company closed a second facility, resulting in thewrite-off of property and equipment associated with the closed facility totalingapproximately $244,000. Such write-off of equipment has been classified asRestructuring Costs and Asset Impairment for the year ended December 31, 2002.Included in Restructuring Costs and Asset Impairment for the year ended December31, 2001 are estimated facility closure costs, including employee related costs,approximating $600,000, and the write-off of leasehold improvement coststotaling approximately $265,000. In 2002, the Company paid approximately$350,000 in closing costs. For the year ended December 31, 2002, the income tax benefit was lower asa percentage of pre-tax loss than the federal statutory rate due primarily tocertain overseas foreign source losses for which no tax benefit is available.LIQUIDITY AND CAPITAL RESOURCES Selected measures of liquidity and capital resources are as follows: December 31, 2003 December 31, 2002 ----------------- ----------------- Cash and Cash Equivalents - unrestricted $5,051,000 $7,255,000 Working Capital 11,983,000 8,570,000 Stockholders' Equity Per Common Share* $.79 $.73 *Represents total stockholders' equity divided by the actual number of common shares outstanding (which excludes treasury stock).NET CASH PROVIDED BY OPERATING ACTIVITIES Net cash provided by operating activities was $682,000 in the year endedDecember 31, 2003 compared to $3,050,000 provided by operating activities forthe year ended December 31, 2002, a decrease of approximately $2.4 million. Thedecrease was primarily due to a $7.3 million net increase in operating assetsand liabilities and a decrease in non-cash charges of approximately $600,000,partially offset by an increase of $5.6 million in net income. The $7.3 millionnet increase in operating assets and liabilities was principally comprised of a$9.8 million increase in accounts receivable net of a $1.6 million increase inaccrued salaries and a $1.4 million decrease in refundable income taxes. Accounts receivable totaled $8,497,000 at December 31, 2003, representingapproximately 71 days of sales outstanding, compared to $3,253,000, or 52 days,at December 31, 2002. The increase in accounts receivable resulted principallyfrom a 76% increase in revenues in the three months ended II-7December 31, 2003, as compared to the three months ended December 31, 2002. Theincrease in amount and in days sales outstanding is also attributable tosignificant accounts receivable balances from two clients, most of which wassubsequently collected. A significant amount of the Company's revenues are derived from clients inthe publishing industry. Accordingly, the Company's accounts receivablegenerally include significant amount due from such clients. In addition, as ofDecember 31, 2003, approximately 39% of the Company's accounts receivable wasfrom foreign (principally European) clients, and approximately 27% of accountsreceivable was due from one client.NET CASH USED IN INVESTING ACTIVITIES During the year ended December 31, 2003, the Company spent approximately$2,408,000 for capital expenditures, compared to approximately $1,162,000 in theyear ended December 31, 2002. In addition, the Company acquired equipmenttotaling approximately $467,000 in 2003 utilizing capital leases. During thenext 12 months, the Company anticipates similar to modest increases in capitalspending levels. Such past and anticipated capital spending relates to projectrequirement specific equipment for certain new projects, normal ongoingequipment upgrades and replacement, and costs related to the purchase andimplementation of new management information systems.AVAILABILITY OF FUNDS The Company has a $1 million bank line of credit which is secured by a $1million certificate of deposit. Interest is charged at the bank's alternate baserate (4% at December 31, 2003). The line expires on May 31, 2004. No loans wereoutstanding at December 31, 2003. Management believes that existing cash, internally generated funds andshort term bank borrowings will be sufficient for reasonably anticipated workingcapital and capital expenditure requirements during the next 12 months. TheCompany funds its foreign expenditures from its U.S. corporate headquarters onan as-needed basis.CONTRACTUAL OBLIGATIONS The table below reflects the Company's contractual cash obligations,expressed in thousands, at December 31, 2003. PAYMENTS DUE BY PERIOD LESS THAN AFTER 5 CONTRACTUAL OBLIGATIONS TOTAL 1 YEAR 1-3 YEARS 4-5 YEARS 5 YEARS Capital lease obligations $ 457 $ 171 $ 286 $ -- $ --Non-cancelable Operating leases 3,817 600 1,751 1,222 244 ------ ------ ------ ------ ------Total contractual cash obligations $4,274 $ 771 $2,037 $1,222 $ 244 ====== ====== ====== ====== ====== II-8INFLATION, SEASONALITY AND PREVAILING ECONOMIC CONDITIONS To date, inflation has not had a significant impact on the Company'soperations. The Company generally performs its work for its clients underproject-specific contracts, requirements-based contracts or long-termarrangements. Contracts are typically subject to numerous terminationprovisions. The Company's revenues are not significantly affected byseasonality.CRITICAL ACCOUNTING POLICIES Basis of Presentation and Use of Estimates Management's discussion and analysis of its results of operations andfinancial condition is based upon the Company's consolidated financialstatements, which have been prepared in accordance with accounting principlesgenerally accepted in the United States. The preparation of these financialstatements requires management to make estimates and judgments that affect thereported amounts of assets, liabilities, revenues and expenses, and relateddisclosure of contingent assets and liabilities. On an on-going basis, theCompany evaluates its estimates, including those related to accounts receivable.Management bases its estimates on historical experience and on various otherassumptions that are believed to be reasonable under the circumstances, theresults of which form the basis for making judgments about the carrying valuesof assets and liabilities that are not readily apparent from other sources.Actual results may differ from these estimates under different assumptions orconditions. Allowance for Doubtful Accounts The Company establishes credit terms for new clients based uponmanagement's review of their credit information and project terms, and performsongoing credit evaluations of its customers, adjusting credit terms whenmanagement believes appropriate based upon payment history and an assessment oftheir current credit worthiness. The Company records an allowance for doubtfulaccounts for estimated losses resulting from the inability of its clients tomake required payments. The Company determines its allowance by considering anumber of factors, including the length of time trade accounts receivable arepast due, the Company's previous loss history, the client's current ability topay its obligation to the Company, and the condition of the general economy andthe industry as a whole. While credit losses have generally been withinexpectations and the provisions established, the Company cannot guarantee thatcredit loss rates in the future will be consistent with those experienced in thepast. In addition, there is credit exposure if the financial condition of one ofthe Company's major clients were to deteriorate. In the event that the financialcondition of the Company's clients were to deteriorate, resulting in animpairment of their ability to make payments, additional allowances may benecessary. Revenue Recognition Revenue for content manufacturing and outsourcing services is recognizedin the period in which services are performed and delivered. The Company recognizes revenues from custom application and systemsintegration development which requires significant production, modification orcustomization of software in accordance with Statement of Position ("SOP") No.97-2 "Software Revenue Recognition" and SOP No. 81-1 "Accounting for Performanceof Construction-Type and Certain Production-Type II-9Contracts". Revenue for such contracts billed under fixed fee arrangements isrecognized using the percentage-of-completion method under contract accountingas services are performed or output milestones are reached. The percentagecompleted is measured either by the percentage of labor hours incurred to datein relation to estimated total labor hours or in consideration of achievement ofcertain output milestones, depending on the specific nature of each contract.For arrangements in which percentage-of completion accounting is used, theCompany records cash receipts from customers and billed amounts due fromcustomers in excess of recognized revenue as billings in excess of revenuesearned on contracts in progress (which is included in accounts receivable).Revenue for contracts billed on a time and materials basis is recognized asservices are performed. Property and Equipment Property and equipment is depreciated on the straight-line method over theestimated useful lives of the related assets, which is generally two to fiveyears. Leasehold improvements are amortized on a straight-line basis over theshorter of their estimated useful lives or the lives of the leases. The Companymakes estimates regarding the useful lives of these assets and any changes inactual lives could result in material changes in the net book value of theseassets. The Company evaluates the recoverability of long-lived assets wheneveradverse events or changes in business climate indicate that the expectedundiscounted future cash flows from the related asset may be less thanpreviously anticipated. If the net book value of the related asset exceeds theundiscounted future cash flows of the asset, the carrying amount would bereduced to the present value of its expected future cash flows and an impairmentloss would be recognized. This analysis requires the Company to make significantestimates and assumptions, and changes in facts and circumstances could resultin material changes in the carrying value of the assets and the relateddepreciation expense. Income Taxes Deferred taxes are determined based on the difference between thefinancial statement and tax bases of assets and liabilities, using enacted taxrates, as well as any net operating loss or tax credit carryforwards expected toreduce taxes payable in future years. A valuation allowance is provided when itis more likely than not that some or all of a deferred tax asset will not berealized. Unremitted earnings of foreign subsidiaries have been included in theconsolidated financial statements without giving effect to the United Statestaxes that may be payable on distribution to the United States to the extentsuch earnings are not anticipated to be remitted to the United States. Goodwill and Other Intangible Assets Statement of Financial Accounting Standard ("SFAS") 142 requires thatgoodwill be tested for impairment at the reporting unit level (segment or onelevel below a segment) on an annual basis and between annual tests in certaincircumstances. Application of the goodwill impairment test requires judgment,including the identification of reporting units, assigning assets andliabilities to reporting units, assigning goodwill to reporting units, anddetermining the fair value of each reporting unit. Significant judgmentsrequired to estimate the fair value of reporting units include estimating futurecash flows, determining appropriate discount rates and other assumptions.Changes in these estimates and assumptions could materially affect thedetermination of fair value for each reporting unit. II-10 Accounting for Stock-Based Compensation The Company accounts for stock-based compensation plans under therecognition and measurement principles of APB Opinion No. 25, Accounting forStock Issued to Employees, and related Interpretations. In general, nostock-based employee compensation cost is reflected in the results ofoperations, unless options granted under those plans have an exercise price thatis less than the market value of the underlying common stock on the date ofgrant.RECENT ACCOUNTING PRONOUNCEMENTS Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity In May 2003, the FASB issued SFAS No. 150, "Accounting for CertainFinancial Instruments with Characteristics of both Liabilities and Equity"("SFAS No. 150"). SFAS No. 150 clarifies the accounting for certain financialinstruments with characteristics of both liabilities and equity and requiresthat those instruments be classified as liabilities. SFAS No. 150 is effectivefor financial instruments entered into or modified after May 31, 2003 andotherwise is effective at the beginning of the first interim period beginningafter June 15, 2003. The adoption of SFAS No. 150 did not impact the Company'sConsolidated Financial Statements. Consolidation of Variable Interest Entities In January 2003, the FASB issued Interpretation No. 46, "Consolidation ofVariable Interest Entities" ("FIN No. 46"). FIN No.46 explains how to identifyvariable interest entities and how an enterprise assesses its interests in avariable interest entity to decide whether to consolidate that entity. InDecember, 2003, the FASB issued FIN 46R which clarifies and modifies certainprovisions of FIN 46. The Company has evaluated FIN No. 46 and determined thatthis interpretation did not have any impact on the Company's ConsolidatedFinancial Statements as the Company has no variable interest entities.FORWARD-LOOKING STATEMENTS Disclosures in this Form 10-K contain certain forward-looking statements,including without limitation, statements concerning the Company's operations,economic performance and financial condition. These forward-looking statementsare made pursuant to the safe harbor provisions of the Private SecuritiesLitigation Reform Act of 1995. The words "intend","may", "plan", "believe,""expect," "anticipate" and other similar expressions generally identifyforward-looking statements. Readers are cautioned not to place undue reliance onthese forward-looking statements, which speak only as of their dates. These forward-looking statements are based largely on the Company'scurrent expectations, and are subject to a number of risks and uncertainties,including without limitation, continuation or worsening of present depressedmarket conditions, changes in external market factors, the ability andwillingness of the Company's clients and prospective clients to execute businessplans which give rise to requirements for digital content and professionalservices in knowledge processing, difficulty in integrating and derivingsynergies from acquisitions, potential undiscovered liabilities of companiesthat Innodata acquires, changes in the Company's business or growth strategy,the emergence of new II-11or growing competitors, various other competitive and technological factors,risks and uncertainties described under "Risk Factors", and other risks anduncertainties indicated from time to time in the Company's filings with theSecurities and Exchange Commission. Actual results could differ materially from the results referred to in theforward-looking statements. In light of these risks and uncertainties, there canbe no assurance that the results referred to in the forward-looking statementscontained in this Form 10-K will in fact occur. We make no commitment to reviseor update any forward-looking statements in order to reflect events orcircumstances after the date any such statement is made.ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK The Company is exposed to interest rate change market risk with respect toits credit facility with a financial institution, which is priced based on thebank's alternate base rate (4% at December 31, 2003. At December 31, 2003, therewere no borrowings under the credit facility. Changes in the prime interest rateduring 2004 will have a positive or negative effect on the Company's interestexpense. Such exposure will increase accordingly should the Company utilize itsline of credit during 2004. The Company has operations in foreign countries. While it is exposed toforeign currency fluctuations, the Company presently has no financialinstruments in foreign currency and does not maintain funds in foreign currencybeyond those necessary for operations. II-12ITEM 8. FINANCIAL STATEMENTS. INNODATA ISOGEN, INC. AND SUBSIDIARIES INDEX TO FINANCIAL STATEMENTS PAGE ----Independent Auditors' Report II-14Consolidated Balance Sheets as of December 31, 2003 and 2002 II-15Consolidated Statements of Operations for the three years ended II-16December 31, 2003Consolidated Statement of Stockholders' Equity for the three II-17years ended December 31, 2003Consolidated Statements of Cash Flows for the three years ended II-18December 31, 2003Notes to Consolidated Financial Statements II-19-32 II-13REPORT OF INDEPENDENT CERTIFIED PUBLIC ACCOUNTANTSBoard of Directors and Stockholders Innodata Isogen, Inc.We have audited the accompanying consolidated balance sheets of Innodata Isogen,Inc. and subsidiaries as of December 31, 2003 and 2002, and the relatedconsolidated statements of operations, stockholders' equity and cash flows foreach of the three years in the period ended December 31, 2003. These financialstatements are the responsibility of the Company's management. Ourresponsibility is to express an opinion on these financial statements based onour audits.We conducted our audits in accordance with auditing standards generally acceptedin the United States of America. Those standards require that we plan andperform the audit to obtain reasonable assurance about whether the financialstatements are free of material misstatement. An audit includes examining, on atest basis, evidence supporting the amounts and disclosures in the financialstatements. An audit also includes assessing the accounting principles used andsignificant estimates made by management, as well as evaluating the overallfinancial statement presentation. We believe that our audits provide areasonable basis for our opinion.In our opinion, the financial statements referred to above present fairly, inall material respects, the consolidated financial position of Innodata Isogen,Inc. and subsidiaries as of December 31, 2003 and 2002, and the consolidatedresults of their operations and their consolidated cash flows for each of thethree years in the period ended December 31, 2003 in conformity with accountingprinciples generally accepted in the United States of America.We have also audited Schedule II for each of the three years in the period endedDecember 31, 2003. In our opinion, this schedule, when considered in relation tothe basic financial statements taken as a whole, presents fairly, in allmaterial respects, the information therein. /s/ Grant Thornton LLP------------------------------Grant Thornton LLPNew York, New YorkMarch 11, 2004 II-14 INNODATA ISOGEN, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS DECEMBER 31, 2003 AND 2002 (DOLLARS IN THOUSANDS) 2003 2002 ASSETS CURRENT ASSETS: Cash and equivalents $ 5,051 $ 7,255 Cash and equivalents - restricted 1,000 -- Accounts receivable-net of allowance for doubtful accounts of $1,219 in 2003 and $1,254 in 2002 8,497 3,253 Prepaid expenses and other current assets 999 706 Refundable income taxes 1,075 1,491 Deferred income taxes 1,421 1,501 -------- -------- TOTAL CURRENT ASSETS 18,043 14,206PROPERTY AND EQUIPMENT - NET 5,628 6,707OTHER ASSETS 800 1,109GOODWILL 675 675 -------- --------TOTAL $ 25,146 $ 22,697 ======== ========LIABILITIES AND STOCKHOLDERS' EQUITYCURRENT LIABILITIES: Accounts payable $ 1,299 $ 647 Accrued expenses 1,152 2,008 Accrued salaries and wages 2,865 2,526 Income and other taxes 598 455 Current portion of capital lease obligations 146 -- -------- -------- TOTAL CURRENT LIABILITIES 6,060 5,636 -------- --------DEFERRED INCOME TAXES 1,410 1,492 -------- --------OBLIGATIONS UNDER CAPITAL LEASE 272 -- -------- --------COMMITMENTS AND CONTINGENT LIABILITIESSTOCKHOLDERS' EQUITY: Common stock, $.01 par value-authorized 75,000,000 shares; issued - 22,535,000 shares in 2003 and 22,046,000 shares in 2002 226 220 Additional paid-in capital 15,413 14,084 Retained earnings 3,739 3,264 -------- -------- 19,378 17,568 Less: treasury stock - at cost; 584,000 and610,000 shares in 2003 and 2002, respectively (1,974) (1,999) -------- -------- TOTAL STOCKHOLDERS' EQUITY 17,404 15,569 -------- --------TOTAL $ 25,146 $ 22,697 ======== ======== See notes to consolidated financial statements II-15 INNODATA ISOGEN, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS YEARS ENDED DECEMBER 31, 2003, 2002 AND 2001 (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS) 2003 2002 2001REVENUES $ 36,714 $ 36,385 $ 58,278 -------- -------- --------OPERATING COSTS AND EXPENSES Direct operating costs 27,029 32,005 44,354 Selling and administrative expenses 8,898 10,038 8,337 Provision for doubtful accounts -- -- 2,942 Restructuring costs and asset impairment -- 244 865 Interest expense 9 29 9 Interest income (30) (89) (216) -------- -------- -------- TOTAL 35,906 42,227 56,291 -------- -------- --------INCOME (LOSS) BEFORE PROVISION FOR (BENEFITFROM) INCOME TAXES 808 (5,842) 1,987 PROVISION FOR (BENEFIT FROM) INCOME TAXES 333 (677) 639 -------- -------- --------NET INCOME (LOSS) $ 475 $ (5,165) $ 1,348 ======== ======== ========BASIC INCOME (LOSS) PER SHARE $ .02 $ (.24) $ .06 ======== ======== ========DILUTED INCOME (LOSS) PER SHARE $ .02 $ (.24) $ .05 ======== ======== ======== See notes to consolidated financial statements II-16 INNODATA ISOGEN, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENT OF STOCKHOLDERS' EQUITY YEARS ENDED DECEMBER 31, 2003, 2002 AND 2001 (IN THOUSANDS) ADDITIONAL COMMON STOCK PAID-IN RETAINED TREASURY SHARES AMOUNT CAPITAL EARNINGS STOCK TOTAL ------ ------ ------- -------- ----- ----- JANUARY 1, 2001 21,688 $ 217 $ 12,239 $ 7,081 $ (221) $ 19,316Net income -- -- -- 1,348 -- 1,348Issuance of common stock upon exercise of stock options 605 6 384 -- -- 390Purchase of treasury stock -- -- -- -- (1,639) (1,639)Retirement of treasury stock (577) (6) (215) -- 221 --Income tax benefit from exercise of stock options -- -- 947 -- -- 947 -------- -------- -------- -------- -------- --------DECEMBER 31, 2001 21,716 217 13,355 8,429 (1,639) 20,362Net loss -- -- -- (5,165) -- (5,165)Issuance of common stock upon exercise of stock options 318 3 107 -- -- 110Purchase of treasury stock -- -- -- -- (360) (360)Non-cash compensation 12 -- 523 -- -- 523Income tax benefit from exercise of stock options -- -- 99 -- -- 99 -------- -------- -------- -------- -------- --------DECEMBER 31, 2002 22,046 220 14,084 3,264 (1,999) 15,569Net income -- -- -- 475 -- 475Issuance of common stock upon exercise of stock options 515 6 565 -- -- 571Retirement of treasury stock (26) -- (25) -- 25 --Income tax benefit from exercise of stock options -- -- 132 -- -- 132Non-cash compensation -- -- 657 -- -- 657 -------- -------- -------- -------- -------- --------DECEMBER 31, 2003 22,535 $ 226 $ 15,413 $ 3,739 $(1,974) $17,404 ======== ======== ======== ======== ======== ======== See notes to consolidated financial statements II-17 INNODATA ISOGEN INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS YEARS ENDED DECEMBER 31, 2003, 2002 AND 2001 (IN THOUSANDS) 2003 2002 2001 ---- ---- ---- OPERATING ACTIVITIES: Net income (loss) $ 475 $(5,165) $ 1,348 Adjustments to reconcile net income (loss) to net cash provided by operating activities: Depreciation and amortization 4,528 5,228 4,790 Non-cash compensation 657 523 -- Provision for doubtful accounts -- -- 2,942 Loss on disposal of fixed assets 147 -- -- Tax benefit from exercise of stock options 132 99 947 Restructuring costs and asset impairment -- 244 865 Deferred income taxes (2) 30 (463) Changes in operating assets and liabilities, net of acquisition: Accounts receivable (5,244) 4,593 (3,913) Prepaid expenses and other current assets (947) (680) 545 Refundable income taxes 416 (982) (509) Other assets 242 894 (723) Accounts payable 652 (811) (907) Accrued expenses (856) 601 365 Accrued salaries and wages 339 (1,244) (71) Income and other taxes 143 (280) (376) ------- ------- ------- Net cash provided by operating activities 682 3,050 4,840 ------- ------- -------INVESTING ACTIVITIES: Increase in restricted cash (1,000) -- -- Capital expenditures (2,408) (1,162) (5,568) Payments in connection with acquisition -- -- (796) ------- ------- ------- Net cash used in investing activities (3,408) (1,162) (6,364) ------- ------- -------FINANCING ACTIVITIES: Payments of obligations under capital lease (49) -- -- Payment of acquisition notes -- (650) -- Proceeds from exercise of stock options 571 110 390 Purchase of treasury stock -- (360) (1,639) ------- ------- ------- Net cash provided by (used in) financing activities 522 (900) (1,249) ------- ------- -------(DECREASE) INCREASE IN CASH AND EQUIVALENTS (2,204) 988 (2,773)CASH AND EQUIVALENTS, BEGINNING OF YEAR 7,255 6,267 9,040 ------- ------- -------CASH AND EQUIVALENTS, END OF YEAR $ 5,051 $ 7,255 $ 6,267 ======= ======= =======SUPPLEMENTAL DISCLOSURES OF CASH FLOW INFORMATION Cash paid during the year for: Income taxes $ 417 $ 261 $ 1,513 Interest expense $ 23 $ 29 $ --NON-CASH INVESTING AND FINANCING ACTIVITIES: Acquisition of equipment utilizing capital leases $ 467 $ -- $ -- See notes to consolidated financial statements II-18 INNODATA ISOGEN, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS YEARS ENDED DECEMBER 31, 2003, 2002 AND 2001 --------------------------------------------1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES BUSINESS AND BASIS OF PRESENTATION - Innodata Isogen, Inc. andsubsidiaries (the "Company"), which on November 14, 2003 changed its name fromInnodata Corporation to Innodata Isogen, Inc., is a leading provider of digitalasset services and solutions. The Company's solutions encompass both themanufacture of content (for which the Company provides services such asdigitization, imaging, data conversion, XML and markup services, metadatacreation, advanced classification services, editorial and knowledge services) aswell as the design, implementation, integration and deployment of the systemsused to manage content (for which the Company provides custom applicationdevelopment, consulting and training.) through offices located both in the U.S.and Asia. The consolidated financial statements include the accounts of InnodataIsogen, Inc. and its subsidiaries, all of which are wholly owned. Allintercompany transactions and balances have been eliminated in consolidation. USE OF ESTIMATES - In preparing financial statements in conformity withgenerally accepted accounting principles, management is required to makeestimates and assumptions that affect the reported amounts of assets andliabilities and the disclosure of contingent assets and liabilities at the dateof the financial statements and revenues and expenses during the reportingperiod. Actual results could differ from those estimates. REVENUE RECOGNITION - Revenue for content manufacturing and outsourcingservices is recognized in the period in which services are performed anddelivered. The company recognizes revenues from custom application and systemsintegration development which requires significant production, modification orcustomization of software in accordance with Statement of Position ("SOP") No.97-2 "Software Revenue Recognition" and SOP No. 81-1 "Accounting for Performanceof Construction-Type and Certain Production-Type Contracts". Revenue for suchservices billed under fixed fee arrangements is recognized using thepercentage-of-completion method under contract accounting as services areperformed or output milestones are reached. The percentage completed is measuredeither by the percentage of labor hours incurred to date in relation toestimated total labor hours or in consideration of achievement of certain outputmilestones, depending on the specific nature of each contract. For arrangementsin which percentage-of completion accounting is used, the Company records cashreceipts from customers and billed amounts due from customers in excess ofrecognized revenue as billings in excess of revenues earned on contracts inprogress (which is included in accounts receivable). Revenue for contractsbilled on a time and materials basis is recognized as services are performed. FOREIGN CURRENCY - The functional currency for the Company's productionoperations located in the Philippines, India and Sri Lanka is U.S. dollars. Assuch, transactions denominated in Philippine pesos, Indian and Sri Lanka rupeeswere translated to U.S. dollars at rates which approximate those in effect ontransaction dates. Monetary assets and liabilities denominated in foreigncurrencies at December 31, 2003 and 2002 were translated at the exchange rate ineffect as of those dates. Exchange losses resulting from such transactionstotaled approximately $9,000 and $59,000 in 2003 and 2002, respectively.Exchange gains in 2001 resulting from such transactions totaled $75,000. II-19 STATEMENT OF CASH FLOWS - For financial statement purposes (including cashflows), the Company considers all highly liquid debt instruments purchased withan original maturity of three months or less to be cash equivalents.Supplemental disclosure of non-cash investing activities in 2001 (in thousands)is as follows: Acquisition costs $1,514 Acquisition notes issued (650) Other amounts payable (68) ------ Payments in connection with acquisition $ 796 ====== DEPRECIATION - Property and equipment is depreciated on the straight-linemethod over the estimated useful lives of the related assets, which is generallytwo to five years. Leasehold improvements are amortized on a straight-line basisover the shorter of their estimated useful lives or the lives of the leases. TheCompany makes estimates regarding the useful lives of these assets and anychanges in actual lives could result in material changes in the net book valueof these assets. The Company evaluates the recoverability of long-lived assetswhenever adverse events or changes in business climate indicate that theexpected undiscounted future cash flows from the related asset may be less thanpreviously anticipated. If the net book value of the related asset exceeds theundiscounted future cash flows of the asset, the carrying amount would bereduced to the present value of its expected future cash flows and an impairmentloss would be recognized. This analysis requires the Company to make significantestimates and assumptions, and changes in facts and circumstances could resultin material changes in the carrying value of the assets and the relateddepreciation expense. GOODWILL AND OTHER INTANGIBLE ASSETS - Statement of Financial AccountingStandard ("SFAS") 142 requires that goodwill be tested for impairment at thereporting unit level (segment or one level below a segment) on an annual basisand between annual tests in certain circumstances. Application of the goodwillimpairment test requires judgment, including the identification of reportingunits, assigning assets and liabilities to reporting units, assigning goodwillto reporting units, and determining the fair value of each reporting unit.Significant judgments required to estimate the fair value of reporting unitsinclude estimating future cash flows, determining appropriate discount rates andother assumptions. Changes in these estimates and assumptions could materiallyaffect the determination of fair value for each reporting unit. INCOME TAXES - Deferred taxes are determined based on the differencebetween the financial statement and tax bases of assets and liabilities, usingenacted tax rates, as well as any net operating loss or tax credit carryforwardsexpected to reduce taxes payable in future years. A valuation allowance isprovided when it is more likely than not that some or all of a deferred taxasset will not be realized. Unremitted earnings of foreign subsidiaries havebeen included in the consolidated financial statements without giving effect tothe United States taxes that may be payable on distribution to the United Statesto the extent such earnings are not anticipated to be remitted to the UnitedStates. ACCOUNTING FOR STOCK-BASED COMPENSATION - At December 31, 2003, theCompany has various stock-based employee compensation plans, which are describedmore fully in Note 7. The Company accounts for those plans under the recognitionand measurement principles of APB Opinion No. 25, Accounting for Stock Issued toEmployees, and related Interpretations. In general, no stock-based employeecompensation cost is reflected in the results of operations, unless optionsgranted under such plans have an exercise price less than the market value ofthe underlying common stock on the date of II-20grant. The following table illustrates the effect on net income and earnings pershare if the Company had applied the fair value recognition provisions of FASBStatement No. 123, Accounting for Stock-Based Compensation, to stock-basedemployee compensation.YEAR ENDED DECEMBER 31, 2003 2002 2001 (in thousands, except per share amounts) Net income (loss), as reported $ 475 $(5,165) $ 1,348 Deduct: Total stock-based employee compensation determined under fair value based method, net of related tax effects (3,193) (2,315) (2,185) Add: Compensation expense included in the determination of net income as reported, net of related tax effects, related to the extension of stock options 455 318 -- ------- ------- -------Pro forma net (loss) income $(2,263) $(7,162) $ (837) ======= ======= =======Income (loss) per share: Basic - as reported $ .02 $ (.24) $ .06 ======= ======= ======= Basic - pro forma $ (.10) $ (.33) $ (.04) ======= ======= ======= Diluted - as reported $ .02 $ (.24) $ .05 ======= ======= ======= Diluted - pro forma $ (.10) $ (.33) $ (.04) ======= ======= ======= FAIR VALUE OF FINANCIAL INSTRUMENTS - The Company has estimated the fairvalue of financial instruments using available market information and othervaluation methodologies in accordance with SFAS No. 107, "Disclosures About FairValue of Financial Instruments." Management of the Company believes that thefair value of financial instruments for which estimated fair value has not beenspecifically presented, primarily cash and accounts receivable, is notmaterially different than the related carrying value. Determinations of fairvalue are based on subjective data and significant judgment relating to timingof payments and collections and the amounts to be realized. Differentassumptions and/or estimation methodologies might have a material effect on thefair value estimates. Accordingly, the estimates of fair value are notnecessarily indicative of the amounts the Company would realize in a currentmarket exchange. ACCOUNTS RECEIVABLE - The majority of the Company's accounts receivableare due from secondary publishers and information providers. The Companyestablishes credit terms for new clients based upon management's review of theircredit information and project terms, and performs ongoing credit evaluations ofits customers, adjusting credit terms when management believes appropriate basedupon payment history and an assessment of their current credit worthiness. TheCompany records an allowance for doubtful accounts for estimated lossesresulting from the inability of its clients to make required payments. TheCompany determines its allowance by considering a number of factors, includingthe length of time trade accounts receivable are past due, the Company'sprevious loss history, the client's current ability to pay its obligation to theCompany, and the condition of the general economy and the II-21industry as a whole. The Company writes-off accounts receivable when they becomeuncollectible, and payments subsequently received on such receivables arecredited to the allowance for doubtful accounts. While credit losses havegenerally been within expectations and the provisions established, the Companycannot guarantee that credit loss rates in the future will be consistent withthose experienced in the past. In addition, there is credit exposure if thefinancial condition of one of the Company's major clients were to deteriorate.In the event that the financial condition of the Company's clients were todeteriorate, resulting in an impairment of their ability to make payments,additional allowances may be necessary. INCOME (LOSS) PER SHARE - Basic earnings per share is based on theweighted average number of common shares outstanding without consideration ofpotential common stock. Diluted earnings per share is based on the weightedaverage number of common and, if dilutive, potential common shares outstanding.The calculation takes into account the shares that may be issued upon exerciseof stock options, reduced by the shares that may be repurchased with the fundsand tax benefits received from the exercise, based on average prices during theyear. ACCOUNTING FOR CERTAIN FINANCIAL INSTRUMENTS WITH CHARACTERISTICS OF BOTHLIABILITIES AND EQUITY - In May 2003, the FASB issued SFAS No. 150, "Accountingfor Certain Financial Instruments with Characteristics of both Liabilities andEquity" ("SFAS No. 150"). SFAS No. 150 clarifies the accounting for certainfinancial instruments with characteristics of both liabilities and equity andrequires that those instruments be classified as liabilities. SFAS No. 150 iseffective for financial instruments entered into or modified after May 31, 2003and otherwise is effective at the beginning of the first interim periodbeginning after June 15, 2003. The adoption of SFAS No. 150 did not impact theCompany's Consolidated Financial Statements. CONSOLIDATION OF VARIABLE INTEREST ENTITIES - In January 2003, the FASBissued Interpretation No. 46, "Consolidation of Variable Interest Entities"("FIN No. 46"). FIN No.46 explains how to identify variable interest entitiesand how an enterprise assesses its interests in a variable interest entity todecide whether to consolidate that entity. In December, 2003, the FASB issuedFIN 46R which clarifies and modifies certain provisions of FIN 46. The Companyhas evaluated FIN No. 46 and determined that this interpretation did not haveany impact on the Company's Consolidated Financial Statements as the Company hasno variable interest entities.2. PROPERTY AND EQUIPMENT Property and equipment, stated at cost less accumulated depreciation andamortization (in thousands), consist of the following: DECEMBER 31, 2003 2002 Equipment $14,608 $16,136 Furniture and office equipment 820 1,037 Leasehold improvements 2,342 2,314 ------- ------- Total 17,770 19,487 Less accumulated depreciation and amortization 12,142 12,780 ------- ------- $ 5,628 $ 6,707 ======= ======= II-22 As of December 31, 2003 and 2002, the net book value of property andequipment located at the Company's production facilities in the Philippines,India, and Sri Lanka was approximately $4,766,000 and $6,361,000, respectively. In 2003, the Company entered into a three year lease for certain equipmentlocated in one of its Philippine facilities. The equipment was capitalized atits fair market value of approximately $641,000, which represented the presentvalue of the minimum lease payments plus trade-in value of exchanged equipmentof $175,000. The loss on such trade-in approximated $58,000.3. ACQUISITION As of December 1, 2001, the Company acquired the operating assets, andassumed certain designated liabilities, of the ISOGEN International operatingdivision of DataChannel, Inc. ISOGEN International ("ISOGEN") helps clientsacross a variety of industries with the design, architecture, implementation,integration and deployment of the systems that they use to manage information.It specializes in consulting and training in the knowledge-processingtechnologies of XML (Extensible Markup Language), SGML (Standard GeneralizedMarkup Language), and other standards. The purchase price, including acquisition costs, consisted of $796,000 incash, two acquisition promissory notes, each for $325,000, plus an additional$68,000 payable September 30, 2002 subject to realization of certain events. Thepromissory notes accrued interest at a rate of 7% per annum, and were paid in2002.4. INCOME TAXES The significant components of the provision for (benefit from) incometaxes (in thousands) are as follows: 2003 2002 2001 Current income tax expense (benefit): Foreign $ 29 $ 97 $ (7) Federal 230 (827) 906 State and local 76 23 203 ------- ------- ------- 335 (707) 1,102 Deferred income tax expense (benefit) provision (2) 30 (463) ------- ------- ------- Provision for (benefit from) income taxes $ 333 $ (677) $ 639 ======= ======= ======= II-23 Reconciliation of the U.S. statutory rate with the Company's effectivetax rate is summarized as follows: 2003 2002 2001 Federal statutory rate 35.0% (35.0)% 35.0% Effect of: State income taxes (net of federal tax benefit) 5.9 0.6 1.8 Foreign source losses for which no tax benefit is available 7.3 23.8 - Effect of foreign tax holiday, net of foreign income not deemed permanently reinvested (24.0) (3.4) (5.3) Foreign taxes 7.6 - 0.9 Non deductible compensation 5.9 - - Other 3.5 2.4 (0.2) ----- ----- ----- Effective rate 41.2% (11.6)% 32.2% ===== ===== ===== As of December 31, 2003 and 2002, the composition of the Company's netdeferred income taxes (in thousands) is as follows: 2003 2002 Deferred income tax assets: Allowances not currently deductible $ 1,358 $ 1,435 Depreciation and amortization 114 230 Equity compensation not currently deductible 348 150 Expenses not deductible until paid 63 66 ------- ------- 1,883 1,881 ======= =======Deferred income tax liabilities: Foreign source income, not taxable until repatriated (1,872) (1,872) ------- -------Net deferred asset $ 11 $ 9 ======= =======Net deferred income tax asset - current $ 1,421 $ 1,501Net deferred income tax liability - non current (1,410) (1,492) ------- -------Net deferred income tax asset $ 11 $ 9 ======= =======5. COMMITMENTS AND CONTINGENT LIABILITIES LINE OF CREDIT - The Company has $1 million line of credit with a bank,which is secured by a $1 million certificate of deposit. Interest is charged atthe bank's alternate base rate (4% at December 31, 2003). The line expires onMay 31, 2004. LEASES - The Company is obligated under various operating lease agreementsfor office and production space. Certain agreements contain escalation clausesand requirements that the Company pay taxes, insurance and maintenance costs.The lease agreements for production space in most overseas facilities, whichexpire through 2010, contain provisions pursuant to which the Company may cancelthe leases upon three months notice, generally subject to forfeiture of securitydeposit. The annual rental for the cancelable leased space is approximately$1,000,000. For the years ended December 31, 2003, 2002 and 2001, rent expensefor office and production space totaled approximately $1,700,000, $2,100,000 and$1,900,000, respectively. II-24 In addition, the Company leases certain equipment under short-termoperating lease agreements. For the years ended December 31, 2003, 2002 and2001, rent expense for equipment totaled approximately $36,000, $46,000 and$400,000, respectively. At December 31, 2003, future minimum annual rental commitments onnon-cancelable leases (excluding operating leases with terms less than one year)(in thousands) are as follows: OPERATING CAPITAL LEASES LEASES 2004 $ 600 $ 171 2005 587 171 2006 585 115 2007 579 - 2008 611 - Thereafter 855 - ------- ------- $ 3,817 457 ======= Less: Amounts representing interest (7% per annum) 39 ------- Present value of minimum lease payments $ 418 ======= LITIGATION AND FOREIGN TAX ASSESSMENTS - In connection with the cessationof all operations at certain foreign subsidiaries (Note 10), certain formeremployees have filed various illegal dismissal actions in the Philippinesseeking, among other remedies, reinstatement of employment, payment of backwages and damages approximating one million dollars. Outside counsel has advisedmanagement that under the circumstances, the Company is not legally obligated topay severance to such terminated employees. Based upon the advice of counsel,management believes the actions are substantially without merit and intends todefend the actions vigorously. In addition, one of the foreign subsidiaries which ceased operations hasbeen presented with a tentative tax assessment by the Philippine Bureau ofInternal Revenue for an amount approximating $400,000, plus applicable interestand penalties. Management believes the tentative assessment is principallywithout substance and any amounts that might ultimately be paid in settlement(which is not expected to be material) have been accrued. In addition, the Company is subject to various legal proceedings andclaims which arise in the ordinary course of business. While management currently believes that that ultimate outcome of allthese proceedings will not have a material adverse effect on the Company'sfinancial position or overall trends in results of operations, litigation issubject to inherent uncertainties. Were an unfavorable ruling to occur, thereexists the possibility of a material adverse impact on the operating results ofthe period in which the ruling occurs. In addition, the estimate of potentialimpact on the Company's financial position or overall results of operations forthe above legal proceedings could change in the future. II-25 FOREIGN CURRENCY - The Company's production facilities are located in thePhilippines, India and Sri Lanka. To the extent that the currencies of thesecountries fluctuate, the Company is subject to risks of changing costs ofproduction after pricing is established for certain customer projects. However,most significant contracts contain provisions for price renegotiation. EMPLOYMENT AGREEMENTS - On January 1, 2004, the Company entered into afour year employment agreement with the co-founder of ISOGEN to serve asExecutive Vice President of the Company. Pursuant to the agreement, he will becompensated at a rate of $250,000 per annum for the first year, subject toannual review for discretionary annual increases thereafter, and will beeligible to receive an annual cash bonus, the amount of which will be based uponmeeting certain goals. In addition, on November 10, 2003, he was granted anoption to purchase 200,000 shares of the Company's common stock at $3.35 pershare. In connection with his previous employment agreement, in 2002 theexecutive was granted an option to purchase 150,000 shares of the Company'scommon stock at $4.00 per share, and was issued 11,587 unregistered shares ofthe Company's common stock. Compensation expense of approximately $10,000 wasrecorded in the year ended December 31, 2002 as selling and administrativeexpenses pursuant to the stock issuance. In May 2001, the Company entered into an agreement with its then Chairmanof the Board pursuant to which he will continue to serve as a part-time employeeat a salary of $2,000 per month for five years. In addition, the Company paidhim $400,000 in exchange for a six year non-compete agreement, which is includedin other assets and is being amortized over the term of the agreement. OnDecember 31, 2003, the unamortized balance was $222,000. PHILIPPINE PENSION REQUIREMENT - The Philippine government enactedlegislation requiring businesses to provide a lump-sum pension payment toemployees working at least five years and who are employed by the Company at age60. Those eligible employees are to receive approximately 60% of one month's payfor each year of employment with the Company. The liability for the futurepayment is insignificant at December 31, 2003. Under the legislation, theCompany is not required to fund future costs, if any. INDEMNIFICATIONS - The Company is obligated under certain circumstances toindemnify directors and certain officers against costs and liabilities incurredin actions or threatened actions brought against such individual because suchindividuals acted in the capacity of director and / or officer of the Company.In addition, the Company has contracts with certain clients pursuant to whichthe Company has agreed to indemnify the client for certain specified and limitedclaims. These indemnification obligations are in the ordinary course of businessand, in many cases, do not include a limit on a maximum potential futurepayments. As of December 31, 2003, the Company has not recorded a liability forany obligations arising as a result of these indemnifications. LIENS - In connection with the procurement of tax incentives at one of thecompany's foreign subsidiaries, the foreign zoning authority was granted a firstlien on the subsidiary's property and equipment. As of December 31, 2003, suchequipment had a book value of $543,000. II-266. CAPITAL STOCK COMMON STOCK - On March 23, 2001, the Company paid a two-for-one stockdividends. In addition, in 2001 the stockholders increased the number of commonshares the Company is authorized to issue to 75,000,000. The financialstatements and notes thereto, including all share and per share amounts, havebeen restated to reflect such split. PREFERRED STOCK - The Board of Directors is authorized to fix the terms,rights, preferences and limitations of the preferred stock and to issue thepreferred stock in series which differ as to their relative terms, rights,preferences and limitations. STOCKHOLDER RIGHTS PLAN - On December 16, 2002, the Board of Directorsadopted a Stockholder Rights Plan ("Rights Plan") in which one right ("Right")was declared as a dividend for each share of the Company's common stockoutstanding. The purpose of the plan is to deter a hostile takeover of theCompany. Each Right entitles its holders to purchase, under certain conditions,one one-thousandth of a share of newly authorized Series C ParticipatingPreferred Stock ("Preferred Stock"), with one one-thousandth of a share ofPreferred Stock intended to be the economic and voting equivalent of one shareof the Company's common stock. Rights will be exercisable only if a person orgroup acquires beneficial ownership of 15% (25% in the case of specifiedexecutive officers of the Company) or more of the Company's common stock orcommences a tender or exchange offer, upon the consummation of which such personor group would beneficially own such percentage of the common stock. Upon suchan event, the Rights enable dilution of the acquiring person's or group'sinterest by providing that other holders of the Company's common stock maypurchase, at an exercise price of $4.00, the Company's common stock having amarket value of $8.00 based on the then market price of the Company's commonstock, or at the discretion of the Board of Directors, Preferred Stock, havingdouble the value of such exercise price. The Company will be entitled to redeemthe Rights at $.001 per right under certain circumstances set forth in theRights Plan. The Rights themselves have no voting power and will expire onDecember 26, 2012, unless earlier exercised, redeemed or exchanged. COMMON STOCK RESERVED - As of December 31, 2003, the Company had reservedfor issuance approximately 9,285,000 shares of common stock pursuant to theCompany's stock option plans (including an aggregate of 1,015,164 options issuedto the Company's Chairman which were not granted pursuant to stockholderapproved stock option plans) and 500,000 shares of common stock to use for.grants as the Company's Board of Directors deems appropriate. TREASURY STOCK - During the year ended December 31, 2002, the Companyrepurchased 340,000 shares of its common stock at a cost of $360,000. In August 2002, the Board of Directors authorized the repurchase of up to$1.5 million of the Company's common stock, of which approximately $1,140,000remains available for repurchase under the program at December 31, 2003.7. STOCK OPTIONS The Company adopted, with stockholder approval, 1993, 1994, 1994Disinterested Director, 1995, 1996, 1998, 2001, and 2002 Stock Option Plans (the"1993 Plan," "1994 Plan," "1994 DD Plan," "1995 Plan," "1996 Plan," "1998 Plan,""2001 Plan," and "2002 Plan") which provide for the granting of options topurchase not more than an aggregate of 1,050,000, 1,260,000, 210,000, 2,400,000,1,999,992, 3,600,000, 900,000, and 950,000 shares of common stock, respectively,subject to adjustment under certain circumstances. Such options may be incentivestock options ("ISOs") within the meaning of the Internal Revenue Code of 1986,as amended, or options that do not qualify as ISOs ("Non-Qualified Options"). II-27 The option exercise price per share may not be less than the fair marketvalue per share of common stock on the date of grant (110% of such fair marketvalue for an ISO, if the grantee owns stock possessing more than 10% of thecombined voting power of all classes of the Company's stock). Options may begranted under the Stock Option Plan to all officers, directors, and employees ofthe Company and, in addition, Non-Qualified Options may be granted to otherparties who perform services for the Company. No options may be granted underthe 1994 Plan and 1994 DD Plan after May 19, 2004; under the 1995 Plan after May16, 2005; under the 1996 Plan after July 8, 2006; under the 1998 Plan after July8, 2008; under the 2001 Plan after May 31, 2011; and under the 2002 Plan untilafter June 30, 2012. The Plans may be amended from time to time by the Board of Directors ofthe Company. However, the Board of Directors may not, without stockholderapproval, amend the Plans to increase the number of shares of common stock whichmay be issued under the Plans (except upon changes in capitalization asspecified in the Plans), decrease the minimum exercise price provided in thePlans or change the class of persons eligible to participate in the Plans. The Company has adopted the disclosure-only provisions of SFAS No. 123,"Accounting for Stock Based Compensation." Accordingly, to the extent theexercise price of options granted to employees is equal to or greater than themarket value of the underlying common stock on the date of grant, compensationexpense is not recognized for stock options granted to employees. Hadcompensation cost for the Company's stock option grants been determined based onthe fair value at the grant date for awards in 2003, 2002, and 2001, consistentwith the provisions of SFAS No. 123, the Company would have reflected a net lossof approximately $2.3 million or $(.10) basic and diluted in 2003; a net loss ofapproximately $7.1 million or $(.33) basic and diluted in 2002; and a net lossof $837,000 or $(.04) per share, basic and diluted, in 2001. The fair value ofoptions at date of grant was estimated using the Black-Scholes pricing modelwith the following weighted average assumptions: expected life of six years foroptions granted in 2003 and four years for options granted in 2002 and 2002;risk free interest rate of 4.2% in 2003, 3.5% in 2002, and 5% in 2001, expectedvolatility of 140% in 2003, 119% in 2002 and 118% in 2001. The following table presents information related to stock options for2003, 2002 and 2001. II-28 WEIGHTED AVERAGE WEIGHTED WEIGHTED PER SHARE REMAINING AVERAGE AVERAGE RANGE OF NUMBER CONTRACTUAL EXERCISE NUMBER EXERCISE EXERCISE OUTSTANDING LIFE PRICE EXERCISABLE PRICE PRICES ------------ ---------- ---------- -------- ---------- -------- Balance 1/1/01 $0.25 - 0.47 1,019,640 2 $0.34 1,019,640 $0.34 $0.50 - 0.75 2,858,632 3 $0.58 2,429,632 $0.56 $1.29 399,996 2 $1.29 399,996 $1.29 $1.56 - 2.25 2,699,108 4 $1.90 295,984 $1.73 $2.50 - 2.69 343,200 5 $2.52 - - ---------- ---------- 7,320,576 4,145,252 ========== Cancelled $2.00 - 6.10 (156,127) $3.83 Granted $3.05 - 6.57 1,292,200 $5.42 Exercised $0.25 - 4.00 (605,357) $0.71 ---------- Balance 12/31/01 $0.25 - 0.47 979,644 1 $0.35 979,644 $0.35 $0.50 - 0.75 2,406,818 2 $0.58 2,406,818 $0.58 $1.29 399,996 1 $1.29 399,996 $1.29 $1.56 - 2.25 2,564,992 4 $1.89 928,903 $1.87 $2.50 - 2.69 277,642 4 $2.50 80,519 $2.50 $3.05 - 4.60 29,200 4 $3.70 0 - $5.43 - 5.89 1,180,000 4 $5.45 0 - $6.00 - 6.57 13,000 4 $6.21 0 - ---------- ---------- 7,851,292 4,795,880 ========== ========== Cancelled $0.25 - 6.22 (489,482) $1.29 Granted $1.00 - 4.60 220,750 $3.64 Exercised $0.25 - 0.50 (317,676) $0.35 ---------- Balance 12/31/02 $0.25 - 0.47 445,668 2 $0.41 445,668 $0.41 $0.50 - 0.75 2,347,922 2 $0.59 2,347,922 $0.59 $1.00 - 1.29 409,996 5 $1.28 399,996 $1.28 $1.56 - 2.25 2,421,548 3 $1.88 1,524,469 $1.87 $2.50 228,800 3 $2.50 124,026 $2.50 $3.00 - 4.60 232,950 5 $3.74 12,105 $3.68 $5.43 - 5.89 1,170,000 4 $5.45 544,855 $5.45 $6.00 - 6.57 8,000 4 $6.24 3,416 $6.25 ---------- ---------- 7,264,884 5,402,457 ========== Cancelled (127,176) $2.42 Granted 1,002,000 $3.40 Exercised (550,328) $1.14 ---------- Balance 12/31/03 $0.25 - 0.47 445,668 7 $0.41 445,668 $0.41 $0.50 - 0.75 2,003,472 7 $0.59 2,003,472 $0.59 $1.00 - 1.29 409,996 4 $1.28 400,551 $1.29 $1.56 - 2.25 2,172,294 2 $1.86 1,836,132 $1.84 $2.50 194,200 2 $2.50 152,808 $2.50 $3.00 - 4.60 1,185,750 9 $3.49 112,679 $3.86 $5.43 - 5.89 1,170,000 2 $5.45 823,478 $5.45 $6.00 - 6.57 8,000 2 $6.24 5,416 $6.25 ---------- ---------- 7,589,380 5,780,204 ========== ========== II-29 Options granted prior to 2003 vest over a four year period and have a fiveyear life. In 2003, substantially all options granted vest over a four yearperiod and have a ten year life. The weighted average fair value as of the dateof grant for options granted in 2003, 2002 and 2001 is $3.21, $3.64, and $4.25,respectively. In 2003, the Company extended the expiration date of options granted tocertain officers, directors and employees, substantially all of which werevested, to purchase 315,000, 566,000, 522,000 and 133,000 shares of its commonstock at $.47, $.50, $.67 and $2.00, respectively. In connection with theextension, the option holders agreed not to sell shares of stock acquired uponexercise of the extended options for designated periods of time ending betweenJune 2004 to March 2005. In connection with this transaction, compensationexpense of approximately $650,000 was recorded in the second quarter of 2003based upon the difference between the exercise price and the market price of theunderlying common stock on the date the options were extended. Compensationexpense is included as a component of selling and administrative expenses. In 2002, the Company extended the expiration date of options to the ChiefExecutive Officer to purchase 6,672, 248,496, 360,000, 399,996 and 123,996shares of its common stock at $.42, $.50, $.58, $1.29 and $.25, per share,respectively. In connection with this transaction, compensation expense ofapproximately $513,000 was recorded in the third quarter as selling andadministrative expenses. In addition, the Company issued 11,587 shares of itscommon stock pursuant to an employment agreement with an officer of the Company.Compensation expense of approximately $10,000 was recorded in the third quarterof 2002 as selling and administrative expenses. No compensation expense wasrecognized in connection with stock option grants for the year ended December31, 2001 since the exercise price of options granted equaled or exceeded themarket value of the underlying common stock on the date of grant.8. SEGMENT REPORTING AND CONCENTRATIONS As a result of the acquisition of ISOGEN International in December 2001,the Company's management currently monitors its operations through two reportingsegments: (1) content services and (2) professional services (formerly referredto as systems integration and training). The content services operating segmentaggregates, converts, tags and editorially enhances digital content and performsXML transformations. The Company's professional services operating segmentoffers system design, custom application development, consulting services, andsystems integration conforming to XML and related standards and provides a broadrange of introductory as well as advanced curricula and training on XML andother knowledge management standards. II-30 2003 2002 2001 (IN THOUSANDS)RevenuesContent services $29,977 $33,089 $57,825Professional services 6,737 3,296 453 -------- -------- --------Total consolidated $36,714 $36,385 $58,278 ======== ======== ======== Income (loss) before income taxes (a)Content services $ (420) $(3,326) $ 1,959 Professional services 1,228 (2,516) 28 -------- -------- --------Total consolidated $ 808 $(5,842) $ 1,987 ======== ======== ======== (a) In 2002 and 2001, corporate overhead was not allocated to theprofessional services segment. In 2003, corporate overhead has been allocated tothe professional services segment based upon a percentage of consolidated sales.For comparative purposes, income before income taxes for the years endedDecember 31 2002 and 2001 have been reclassified to allocate corporate overheadusing a method consistent with 2003. DECEMBER 31, 2003 2002 (IN THOUSANDS)Total assetsContent services $20,986 $20,721Professional services 4,160 1,976 -------- -------- Total consolidated $25,146 $22,697 ======== ======== One client accounted for 33% and 17% of the Company's revenues for theyears ended December 31, 2003 and 2002 respectively, and a second clientaccounted for 30% of the Company's revenues for the year ended December 31,2002. One other client, which substantially curtailed operations, accounted for30% in the year ended December 31, 2001. No other client accounted for 10% ormore of revenues during this period. Further, in the years ended December 31,2003, 2002 and 2001, export revenues, substantially all of which were derivedfrom European clients, accounted for 47%, 23%, and 13%, respectively, of theCompany's revenues. A significant amount of the Company's revenues are derived from clients inthe publishing industry. Accordingly, the Company's accounts receivablegenerally include significant amounts due from such clients. In addition, as ofDecember 31, 2003, approximately 39% of the Company's accounts receivable wasfrom foreign (principally European) clients.9. INCOME (LOSS) PER SHARE 2003 2002 2001 (in thousands, except per share amounts)Net income (loss) $ 475 $ (5,165) $ 1,348 ======== ======== ======== Weighted average common shares outstanding 21,570 21,489 21,332Dilutive effect of outstanding options 1,396 - 3,312 -------- -------- --------Adjusted for dilutive computation 22,966 21,489 24,644 ======== ========= ========Basic income (loss) per share $ .02 $ (.24) $.06 ======== ========= ======== Diluted income (loss) per share $ .02 $ (.24) $.05 ======== ========= ======== II-31 Diluted net loss per share in 2002 does not include potential commonshares derived from stock options because they are antidilutive. The number ofantidilutive securities excluded from the dilutable loss per share calculationwere 1,542,000 for the year ended December 31, 2002.10. RESTRUCTURING COSTS AND ASSET IMPAIRMENT During the fourth quarter 2001, the Company commenced certain actions toreduce production operations at a wholly owned Asian subsidiary that wasoperating at a loss and to reduce overall excess capacity in Asia. Suchactivities, which culminated in the cessation and closure of all operations atsuch subsidiary and included employee layoffs, were completed in 2002. Inaddition, during 2002 the Company closed a second facility, resulting in thewrite-off of property and equipment associated with the closed facility totalingapproximately $244,000. Such write-off of equipment has been classified asRestructuring Costs and Asset Impairment for the year ended December 31, 2002. Included in Restructuring Costs and Asset Impairment for the year endedDecember 31, 2001 are estimated facility closure costs, including employeerelated costs, approximating $600,000, and the write-off of leaseholdimprovement costs totaling approximately $265,000. In 2002, the Company paidapproximately $350,000 in closing costs.11. QUARTERLY RESULTS OF OPERATIONS (UNAUDITED) FIRST SECOND THIRD FOURTH QUARTER QUARTER QUARTER QUARTER (in thousands, except per share)2003Revenues $6,653 $8,056 $11,184 $10,821Net income (loss) (1,113) (636) 1,490 734 Net income (loss) per share $(.05) $(.03) $.07 $.03 Diluted net income (loss) per share $(.05) $(.03) $.06 $.03 2002Revenues $12,556 $10,389 $7,278 $6,162Net income (loss) 243 (899) (2,521) (1,988)Net income (loss) per share $.01 $(.04) $(.12) $(.09)Diluted net income (loss) per share $.01 $(.04) $(.12) $(.09)12. SUBSEQUENT EVENT For the year ended December 31, 2001, the Company provided an allowancefor doubtful accounts of approximately $2.6 million representing the remainingbalance due at December 31, 2001 from a client that accounted for 30% of its2001 revenues because the client has reported an inability to raise furtheroperating funds required to make payment. In January 2004, the Company reached asettlement with this client to pay $1,000,000 cash as full satisfaction of theoutstanding balance due to the Company. The $1,000,000 will be reflected as abad debt recovery income in the Company's first quarter 2004 financialstatements. II-32ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURENoneITEM 9A. CONTROLS AND PROCEDURES The Company maintains disclosure controls and procedures that are designedto ensure that information required to be disclosed in the Company's ExchangeAct reports is recorded, processed, summarized and reported within the timeperiods specified in the SEC's rules and forms, and that such information isaccumulated and communicated to the Company's management, including its ChiefExecutive Officer and Principal Financial Officer to allow timely decisionsregarding required disclosure. Management necessarily applied its judgment inassessing the costs and benefits of such controls and procedures which, by theirnature, can provide only reasonable assurance regarding management's controlobjectives. Management, including the Company's Chief Executive Officer alongwith the Company's Principal Financial Officer, concluded that the Company'sdisclosure controls and procedures are effective in reaching the level ofreasonable assurance regarding management's control objectives. The Company has carried out an evaluation, under the supervision and withthe participation of the Company's management, including the Company's ChiefExecutive Officer along with the Company's Principal Financial Officer, of theeffectiveness of the design and operation of the Company's disclosure controlsand procedures pursuant to Exchange Act Rule 13a-15(b). Based upon theforegoing, as of December 31, 2003, the Company's Chief Executive Officer alongwith the Company's Principal Financial Officer, concluded that the Company'sdisclosure controls and procedures are effective in timely alerting them tomaterial information relating to the Company (including its consolidatedsubsidiaries) required to be included in the Company's Exchange Act reports.There has been no change during the Company's fiscal quarter ended December 31,2003 in the Company's internal control over financial reporting that wasidentified in connection with the foregoing evaluation which has materiallyaffected, or is reasonably likely to materially affect, the Company's internalcontrol over financial reporting. II-33 PART IIIITEM 10. DIRECTORS, OFFICERS, PROMOTERS AND CONTROL PERSONS; COMPLIANCE WITH SECTION 16(A) OF THE EXCHANGE ACT. The information concerning the Company's required by this Item isincorporated by reference to the Company's proxy statement under the heading"Executive Officers". The information concerning the Company's Directorsrequired by this Item is incorporated by reference to the Company's proxystatement under the heading "Election of Directors". Information concerningcompliance by the Company's officers, Directors and 10% stockholders withSection 16(a) of the Securities Exchange Act of 1934 is incorporated byreference to the information contained in the Company's Proxy Statement underthe heading "Section 16(a) Beneficial Ownership Reporting Compliance."Information regarding the presence of an audit committee financial expertrequired by this Item is incorporated by reference to the Company's ProxyStatement under the heading "Audit Committee." The Company has adopted a code of ethics that applies to all of itsemployees, officers, and directors, including its principal executive officer,principal financial and accounting officer, and controller. The text of theCompany's code of ethics is posted on its website at www.innodata-isogen.com.The Company intends to disclose future amendments to, or waivers from, certainprovisions of the code of ethics for executive officers and directors inaccordance with applicable NASDAQ and SEC requirements.ITEM 11. EXECUTIVE COMPENSATION.EXECUTIVE COMPENSATION The information called for by Item 11 is incorporated by reference fromthe Company's definitive proxy statement for the 2004 Annual Meeting ofStockholders to be filed pursuant to Regulation 14A under the Exchange Act nolater than 120 days after the end of the Company's 2003 fiscal year. Informationappearing under the captions "Report of the Compensation Committee; Report ofthe Section 162(m) subcommittee"; "Report of the Audit Committee" and "StockPerformance Graph" to be included in the Company's 2004 Proxy Statement is notincorporated herein by this reference.ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS. The information called for by Item 12 is incorporated by reference fromthe Company's definitive proxy statement for the 2004 Annual Meeting ofStockholders to be filed pursuant to Regulation 14A under the Exchange Act nolater than 120 days after the end of the Company's 2003 fiscal year.ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS. The information called for by Item 13 is incorporated by reference fromthe Company's definitive proxy statement for the 2004 Annual Meeting ofStockholders to be filed pursuant to Regulation 14A under the Exchange Act nolater than 120 days after the end of the Company's 2003 fiscal year.ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information called for by Item 14 is incorporated by reference fromthe Company's definitive proxy statement for the 2004 Annual Meeting ofStockholders to be filed pursuant to Regulation 14A under the Exchange Act nolater than 120 days after the end of the Company's 2003 fiscal year. III-1 PART IVITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K(a) Exhibits which are indicated as being included in previous filings areincorporated herein by reference.EXHIBIT DESCRIPTION FILED AS EXHIBIT3.1 (a) Restated Certificate of Filed herewith Incorporation filed on April 29, 19933.1 (b) Certificate of Amendment of Filed herewith Certificate of Incorporation of Innodata Corporation filed on March 1, 20013.1 (c) Certificate of Amendment of Filed herewith Certificate of Incorporation of Innodata Corporation filed on November 14, 20033.2 Form of Amended and Restated Exhibit 3.1 to Form 8-K dated December By-Laws 16, 20023.3 Form of Certificate of Filed as Exhibit A to Exhibit 4.1 to Form Designation of 8-K dated Series C Participating December 16, 2002 Preferred Stock4.2 Specimen of Common Stock Exhibit 4.2 to Form SB-2 Registration certificate Statement No. 33-620124.3 Form of Rights Agreement, Exhibit 4.1 to Form 8-K dated December dated as of 16, 2002 December 16, 2002 between Innodata Corporation and American Stock Transfer & Trust Co., as Rights Agent10.1 1994 Stock Option Plan Exhibit A to Definitive Proxy dated August 9, 199410.2 1993 Stock Option Plan Exhibit 10.4 to Form SB-2 Registration Statement No. 33-6201210.3 Form of Indemnification Exhibit 10.3 to Form 10-K dated December Agreement 31, 200210.4 1994 Disinterested Directors Exhibit B to Definitive Proxy dated Stock Option Plan August 9, 199410.5 1995 Stock Option Plan Exhibit A to Definitive Proxy dated August 10, 199510.6 1996 Stock Option Plan Exhibit A to Definitive Proxy dated November 7, 199610.7 1998 Stock Option Plan Exhibit A to Definitive Proxy dated November 5, 199810.8 2001 Stock Option Plan Exhibit A to Definitive Proxy dated June 29, 200110.9 2002 Stock Option Plan Exhibit A to Definitive Proxy dated September 3, 200210.10 Employment Agreement dated as Filed herewith of January 1, 2004 with George Kondrach IV-121 Significant subsidiaries of Filed herewith the registrant23 Consent of Grant Thornton LLP Filed herewith31.1 Certificate of Chief Executive Filed herewith Officer and Principal Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.32.1 Certification Pursuant to 18 U.S.C. Section 1350, Filed herewith as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.32.2 Certification Pursuant to 18 U.S.C. Section 1350, Filed herewith as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.(b) Form 8-K Report. None.(d) Financial Statement Schedules Schedule II - Valuation and Qualifying Accounts IV-2 SIGNATURES In accordance with Section 13 or 15(d) of the Exchange Act, the registrantcaused this report to be signed on its behalf by the undersigned, thereunto dulyauthorized. INNODATA ISOGEN, INC. By /s/ ------------------------------------- Jack Abuhoff Chairman of the Board of Directors, Chief Executive Officer and President In accordance with the Exchange Act, this report has been signed below bythe following persons on behalf of the registrant and in the capacities and onthe dates indicated.Signature Title Date Chairman of the Board of March 26, 2004 /s/ Directors,------------------------------Jack Abuhoff Chief Executive Officer and President /s/ Vice Chairman of the Board of March 26, 2004------------------------------Todd Solomon Directors and Consultant /s/ Vice President - Finance March 26, 2004------------------------------Stephen Agress Chief Accounting Officer (Principal Accounting and Financial Officer) Director March 26, 2004------------------------------Haig S. Bagerdjian /s/ Director March 26, 2004------------------------------Louise C. Forlenza /s/ Director March 24, 2004------------------------------Dr. Charles F. Goldfarb /s/ Director March 26, 2004------------------------------John R. Marozsan INNODATA ISOGEN, INC. SCHEDULE II VALUATION AND QUALIFYING ACCOUNTS (DOLLARS IN THOUSANDS)Activity in the Company's allowance for doubtful accounts for the years endedDecember 31, 2003, 2002 and 2001 was as follows: ADDITIONS ------------------------------------- BALANCE AT CHARGED TO CHARGED TO BALANCE ATPERIOD BEGINNING OF PERIOD COSTS AND EXPENSES OTHER ACCOUNTS DEDUCTIONS END OF PERIOD------ ------------------- ------------------ -------------- ---------- ------------- 2003 $1,254 $ - $ - $ (35) $1,219 2002 $1,853 $ - $ - $ (599) $1,254 2001 $ 884 $2,942 $ - $ (1,973) $1,853 Exhibit 3.1 (a) RESTATEMENT OF CERTIFICATE OF INCORPORATION OF INNODATA PROCESSING CORPORATION I. The name of the corporation is Innodata Processing Corporation. It wasincorporated in accordance with the General Corporation Law of Delaware on June27, 1988. II. The Certificate of Incorporation of the corporation is hereby furtheramended, and is restated in its entirety, to read as follows: RESTATED CERTIFICATE OF INCORPORATION ------------------------------------- OF -- INNODATA CORPORATION -------------------- 1. The name of the Corporation is INNODATA CORPORATION, a corporationformed in accordance with the General Corporation Law of Delaware. 2. The address of the Corporation's registered office in the State ofDelaware is 15 East North Street, Dover, Delaware 19901. The registered agent atsuch address shall be United Corporate Services, Inc. 3. The purpose of the Corporation is to engage in any lawful act oractivity for which corporations may be organized under the General CorporationLaw of Delaware. 4. a. The total number of shares of stock which the corporation shallhave authority to issue is 20,000,000 shares of Common Stock, 4,998,000 sharesof Preferred Stock, 1,000 shares of Series A Preferred Stock and 1,000 sharesof Series B Preferred Stock, all par value $.01 per share. b. (1) Shares of Preferred Stock may be issued from time to time inone or more series as may from time to time be determined by the Board ofDirectors, each of said series to be distinctly designated. All shares of anyone series of Preferred Stock shall be alike in every particular, except thatthere may be different dates from which dividends, if any, thereon shall becumulative, if made cumulative. The voting powers and the preferences andrelative, participating, optional and other special rights of each such series,and the qualifications, limitations or restrictions thereof, If any, may differfrom those of any and all other series at any time outstanding; and the Board ofDirectors of the Corporation is hereby expressly granted authority to fix byresolution or resolutions adopted prior to the issuance of any shares of aparticular series of Preferred Stock, the voting powers and the designation,preferences and relative, optional and other special rights, and thequalifications, limitations and restrictions of such series, including, butwithout limiting the generality of the foregoing, the following: (A) The distinctive designation of, and the number of shares of Preferred Stock which shall constitute such series, which number may be increased (except where otherwise provided by the Board of Directors) or decreased (but not below the number of shares thereof then outstanding) from time to time by like action of the Board of Directors; (B) The rate and times at which, and the terms and conditions on which, dividends, if any, on Preferred Stock of such series shall be paid, the extent of the preference or relation, if any, of such dividends to the dividends payable on any other class or classes, or series of the same or other classes of stock and whether such dividends shall be cumulative or non-cumulative; (C) The right, if any, of the holders of Preferred Stock of such series to convert the same into or exchange the same for, shares of any other class or classes or of any series of the same or any other class or classes of stock of the Corporation and the terms and conditions of such conversion or exchange; (D) Whether or not Preferred Stock of such series shall be subject to redemption, and the redemption price or prices and the time or times at which, and the terms and conditions on which, Preferred Stock of such series may be redeemed; (E) The rights, if any, of the holders of Preferred Stock of such series upon the voluntary or involuntary liquidation, merger, consolidation, distribution or sale of assets, dissolution or winding-up, of the Corporation; (F) The terms of the sinking fund or redemption or purchase account, if any, to be provided for the Preferred Stock of such series; and (G) The voting powers, if any, of the holders of such series of Preferred Stock which may, without limiting the generality of the foregoing, include the right, voting as a series or by itself or together with other series of Preferred Stock or all series of Preferred Stock as a class, to elect one or more directors of the Corporation if there shall have been a 2 default in the payment of dividends on any one or more series of Preferred Stock or under such other circumstances and on such conditions as the Board of Directors may determine. (2) The relative powers, preferences and rights of each series ofPreferred Stock in relation to the powers, preferences and rights of each otherseries of Preferred Stock shall, in each case, be as fixed from time to time byresolution of the Board of Directors, and the consent, by class or series voteor otherwise, of the holders of such of the series of Preferred Stock as arefrom time to time outstanding shall not be required for the issuance by theBoard of Directors of any other series of Preferred Stock whether or not thepowers, preferences and rights of such other series shall be fixed by the Boardof Directors as senior to, or on a parity with, the powers, preferences andrights of such outstanding series, or any of them; provided, however, that theBoard of Directors may provide in such resolution that the consent of theholders of a majority (or such greater proportion as shall be therein fixed) ofthe outstanding shares of such series voting therein shall be required for theissuance of any or all other series of Preferred Stock. (3) Subject to any limitations set forth herein, Shares of Common Stock orany series of Preferred Stock may be issued from time to time as the Board ofDirectors of the Corporation shall determine and on such terms and for suchconsideration as shall be fixed by the Board of Directors. (4) The authorized amount of shares of Common Stock and of Preferred Stockmay, without a class or series vote, be increased or decreased from time to timeby the affirmative vote of the holders of a majority of the stock of theCorporation entitled to vote thereon." 5. a. There is hereby created a series of the Preferred Stock of thiscorporation to consist of 1,000 shares of Preferred Stock, $.01 par value pershare, which this corporation now has authority to issue. b. The distinctive designation of the series shall be "Series APreferred Stock"; the number of shares of Series A Preferred Stock shall be1,000. c. The holders of the Series A Preferred Stock shall not be entitledto receive any dividends. d. The Series A Preferred Stock shall be preferred as to assets overthe Common Stock, so that, in the event of the voluntary or involuntaryliquidation, dissolution or winding-up ofthis corporation, the holders of Series A Preferred Stock shall be entitled tohave set apart for them or to be paid out of the assets 3of this corporation, before any distribution is made to or set apart for theholders of Common Stock, an amount in cash equal to, and in no event more than,$1.00 per share of Series A Preferred Stock, plus all accrued and unpaiddividends thereon, if any. If, upon such liquidation, dissolution or winding-upof this corporation, the assets of this corporation available for distributionto the holders of its stock shall be insufficient to permit the distribution infull of the amounts receivable as aforesaid by the holders of Series A PreferredStock, then all such assets of this corporation shall be distributed ratablyamong the holders of Series A Preferred Stock in proportion to the amounts whicheach would have been entitled to receive if such assets were sufficient topermit distribution in full as aforesaid. Neither the consolidation nor mergerof this corporation nor the sale, lease or transfer by this corporation of allor any part of its assets shall be deemed to be a liquidation, dissolution orwinding-up of this corporation for the purposes of this paragraph. e. The holders of the Series A Preferred Stock shall have no votingrights except as expressly provided by law. f. If the Series A Preferred stock has not been previouslyconverted, this corporation shall redeem all of the Series A Preferred Stock,but only out of funds legally available therefor, on December 31, 1996, at aredemption price equal to $1.00 per share. g. (1) The Series A Preferred Stock shall automatically convert onthe closing of the first "Series A Acquisition" which occurs prior to the lastday of the 18th full calendar month after the date of the corporation's initialpublic offering of securities ("IPO"), if after the closing of such Series AAcquisition, the "prior stockholders" own less than 50.1% of the then totaloutstanding Common Stock. In such event, each share of Series A Preferred Stockwill automatically convert into a number of shares of Common Stock which isequal to one one-thousandth (.001) of the lesser of: (i) 450,000 or (ii) thatnumber which when added to the 2,600,000 shares owned by the prior stockholdersas of the date of the IPO final prospectus is equal to 50.1% of the thenoutstanding Common Stock. The "IPO" means the consummation of a public offeringof securities by the Company which is underwritten by A. S. Goldmen & Co., Inc.(the "Underwriter"). A "Series A Acquisition" means the acquisition by theCompany of the stock or assets of any business whose then most recent revenuesare at the annualized rate of not less than $5,000,000. The "prior stockholders"means the persons who were stockholders immediately prior to the IPO. (2) If the prior stockholders propose to convert shares ofPreferred Stock as a result of a Series AAcquisition, the Acquisition must be reviewed in advance by the Underwriter orits successor. If the prior stockholders propose to convert shares of PreferredStock as a result of a Series A Acquisition and the Acquisition is of a businesswhose most recent 4annual revenues are at least equal to $10,000,000, the Acquisition will besubject to the prior approval of the Underwriter or its successor, whichapproval cannot be unreasonably withheld or denied. (3) For the purposes of the preceding paragraph all shares ofCommon Stock which are issuable on exercise or conversion of any instruments orsecurities will be taken into account as outstanding. 6. a. There is hereby created a series of the Preferred Stock ofthis corporation to consist of 1,000 shares of Preferred Stock, $.01 par valueper share, which this corporation now has authority to issue. b. The distinctive designation of the series shall be "Series BPreferred Stock"; the number of shares of Series B Preferred Stock shall be1,000. c. The holders of the Series B Preferred Stock shall not be entitledto receive any dividends. d. The Series B Preferred Stock shall be preferred as to assets overthe Common Stock so that, in the event of the voluntary or involuntaryliquidation, dissolution or winding-up of this corporation, the holders ofSeries B Preferred Stock shall be entitled to have set apart for them or to bepaid out of the assets of this corporation, before any distribution is made toor set apart for the holders of Common Stock, an amount in cash equal to, and inno event more than, $1.00 per share of Series B Preferred Stock, plus allaccrued and unpaid dividends thereon, if any. If, upon such liquidation,dissolution or winding-up of this corporation, the assets of this corporationavailable for distribution to the holders of its stock shall, be insufficient topermit the distribution in full of the amounts receivable as aforesaid by theholders of Series B Preferred Stock, then all such assets of this corporationshall be distributed ratably among the holders of Series B Preferred Stock inproportion to the amounts which each would have been entitled to receive if suchassets were sufficient to permit distribution in full as aforesaid. Neither theconsolidation nor merger of this corporation nor the sale, lease or transfer bythis corporation of all or any part of its assets shall be deemed to be aliquidation, dissolution or winding-up of this corporation for the purpose ofthis paragraph. e. The holders of the Series B Preferred Stock shall have no votingrights except as expressly provided by law. 5 f. If the Series B Preferred Stock has not been previouslyconverted, this corporation shall redeem all of the Series B Preferred Stock,but only out of funds legally available therefor, on December 31, 1996, at aredemption price equal to $1.00 per share. g. (1) The Series B Preferred Stock shall automatically convert ifthere occurs a closing of any "Series B Acquisition" prior to: (i) the last dayof the 24th full calendar month after the IPO or (ii) 12 months after the SeriesA Preferred Stock has been converted, whichever of (i) and (ii) occurs later. Insuch event each share of Series B Preferred Stock will automatically convertinto a number of shares of Common Stock which is equal to one one-thousandth(.001) of the lesser of 225,000 or that number which when added to the 2,600,000shares owned by the prior stockholders as of the date of the IPO finalprospectus, plus any shares issued on conversion on the Series A PreferredStock, is equal to 50.1% of the then outstanding Common Stock. A "Series BAcquisition" means the acquisition by the Company of the stock or assets of anybusiness whose then most recent revenues are at the annualized rate of not lessthan $3,000,000. (2) If the prior stockholders propose to convert shares ofPreferred Stock as a result of a Series B Acquisition, the Acquisition must bereviewed in advance by the Underwriter or its successor. If the priorstockholders propose to convert shares of Preferred Stock as a result of aSeries B Acquisition and the Acquisition is of a business whose most recentannual revenues are at least equal to $10,000,000, the Acquisition will besubject to the prior approval of the Underwriter or its successor, whichapproval cannot be unreasonably withheld or denied. (3) For the purposes of the preceding paragraph all shares ofCommon Stock which are issuable on exercise or conversion of any instruments orsecurities will be taken into account as outstanding. 7. The name and mailing address of the incorporator are as follows: Oscar D. Folger 521 Fifth Avenue, 24th Floor New York, NY 10175 8. The original by-laws of the corporation shall be adopted by theincorporator. Thereafter, the power to make, alter or repeal by-laws shall be inthe Directors of the Corporation. 9. The business and affairs of the Corporation shall be managed anddirected by a Board of Directors, which may be comprised of a single director.The number of directors shall be fixed by the by-laws or as provided in theby-laws. 6 10. A director, or former director, shall not be liable to the corporationor to any of its stockholders for monetary damages for breach of fiduciary dutyas a director, provided that this provision shall not eliminate or limit theliability of a director: (i) for any breach of the director's duty of loyalty tothe corporation or its stockholders; (ii) for acts or omissions not in goodfaith or which involve intentional misconduct or a knowing violation of law;(iii) under ss.174 of the General Corporation Law of the State of Delaware,pertaining to the liability of directors for unlawful payment of dividends orunlawful stock purchase or redemption; or (iv) for any transaction from whichthe director derived an improper personal benefit. 11. The corporation shall indemnify its directors and officers, and thedirectors and officers of its subsidiaries, to the maximum extent permitted bylaw. III. This restatement was duly adopted by the directors and the stockholdersof the Corporation in accordance with the provisions of Sections 242(b)(1) and245 of the General Corporation Law of the State of Delaware. IV. Upon the effective date of filing of this Restated Certificate ofIncorporation, each outstanding share of Common Stock of the corporation, parvalue $.01 per share, will be changed into (i) 26 shares of Common Stock, (ii)one one-hundredth (.01) share of Series A Preferred Stock and (iii) oneone-hundredth (.01) share of Series B Preferred Stock. The par value of eachresulting split share shall be $.01. IN WITNESS WHEREOF, the undersigned hereby certify that the facts hereinstated are true and, accordingly, have signed this Certificate Of Amendment andRestatement this 27th day of April 1993. ______/s/____________________ Barry Hertz, Chairman of the Board of Directors and Chief Executive OfficerAttest:_____/s/_________________ Secretary Aviva Jakubowitz 7 Exhibit 3.1 (b) CERTIFICATE OF AMENDMENT OF CERTIFICATE OF INCORPORATION OF INNODATA CORPORATION Innodata Corporation, a corporation organized and existing under and byvirtue of the General Corporation Law of the State of Delaware,DOES HEREBY CERTIFY:FIRST: That pursuant to the recommendation of the Board of Directors of InnodataCorporation, the following resolution amending the Certificate of Incorporationof said corporation, has been adopted by the written consent of stockholders ofsaid corporation holding a majority of the outstanding stock entitled to votethereon. The resolution setting forth the amendment is as follows: RESOLVED, that Paragraph 4(a) of the Certificate of Incorporation shall be amended to read in its entirety as follows: "(a) The total number of shares of stock which the Corporation shall have the authority to issue is 75,000,000 shares of Common Stock, and 4,998,000 shares of Preferred Stock, 1,000 shares of Series A Preferred Stock and 1,000 shares of Series B Preferred Stock, all par value $.01 per share."SECOND: That these resolutions have been adopted by written consents ofstockholders holding a majority of the outstanding stock entitled to votethereon in accordance with Sections216 and 228 of the General Corporation Law of the State of Delaware.THIRD: That said amendment was duly adopted in accordance with the provisions ofSection 242 of the General Corporation Law of the State of Delaware.FOURTH: That the capital of said corporation shall not be reduced under or byreason of said amendment.IN WITNESS WHEREOF, said Innodata Corporation has caused this certificate to besigned by its Vice President, and its Assistant Secretary, this 28 day ofFebruary, 2001.Innodata CorporationBy:______/s/__________________ Attest:_________/s/_________________ Martin Kaye, Vice President Laurel Louison, Assistant Secretary EXHIBIT 3.1 (C) CERTIFICATE OF AMENDMENT OF CERTIFICATE OF INCORPORATION OF INNODATA CORPORATIONInnodata Corporation, a corporation organized and existing under and by virtueof the General Corporation Law of the State of Delaware,DOES HEREBY CERTIFY:FIRST: That at a meeting of the Board of Directors of Innodata Corporationresolutions were duly adopted setting forth a proposed amendment of theCertificate of Incorporation of said corporation, declaring said amendment to beadvisable and calling a meeting of the stockholders of said corporation forconsideration thereof. The resolution setting forth the proposed amendment is asfollows:RESOLVED, that the Certificate if Incorporation of this corporation be amendedby changing Paragraph thereof numbered "1" so that, as amended, said Paragraphshall be read as follows:The name of the Corporation is Innodata Isogen, Inc., a corporation formed inaccordance with the General Corporation Law of Delaware.SECOND: That thereafter, pursuant to resolution of its Board of Directors, anannual meeting of the stockholders of said corporation was duly called and heldupon notice in accordance with Section 222 of the General Corporation Law of theState of Delaware at which meeting the necessary number of shares as required bystatute were voted in favor of the amendment.THIRD: That said amendment was duly adopted in accordance with the provisions ofSection 242 of the General Corporation Law of the State of Delaware.FOURTH: That the capital of said corporation shall not be reduced under or byreason of said amendment.IN WITNESS WHEREOF, said Innodata Corporation has caused this certificate to besigned by Jack S. Abuhoff, Chairman and Chief Executive Officer, this 14th dayof November, 2003. By: /s/ --------------------------- Title: Chairman and Chief Executive Officer Name: Jack S. Abuhoff EXHIBIT 10.10 EMPLOYMENT AGREEMENTEmployment Agreement (the "Agreement") dated as of January 1, 2004, by andbetween Innodata Isogen, Inc., a Delaware corporation (the "Company) with itsprincipal place of business at 3 University Plaza Drive, Hackensack, New Jersey07601 and George Kondrach (the "Executive"), residing at 8710 Autumn Oaks,Dallas, Texas 75243. WITNESSETH1. EMPLOYMENT. The Company hereby employs the Executive as its Executive Vice President for and during the term of this Agreement (as set forth in Paragraph 4 below). The Executive hereby accepts such employment with the Company under the terms and conditions set forth in this Agreement.2. DUTIES AND AUTHORITIES OF THE EXECUTIVE. The Executive shall have such duties and authorities as shall be consistent with his position as Executive Vice President of the Company, as may be reasonably assigned to him from time to time by the CEO of the Company, and he shall report directly to the CEO of the Company3. FULL BUSINESS TIME. The Executive agrees to devote his full business time and services to the faithful performance of his duties hereunder. During the term of his employment with the Company, the Executive shall engage in no other business activities whatsoever during normal working hours and shall perform his services from the premises of the Company; provided, however, that the Executive may serve on the boards of directors of other companies and charitable organizations and may devote reasonable time to charitable and civic organizations, in all cases provided that the performance of his duties and responsibilities on such boards and in such service does not interfere with the performance of his duties and responsibilities under this Agreement.4. TERM. The term of this Agreement shall commence on January 1, 2004, and end on December 31, 2008 (subject to Paragraph 7) (the "Term").5. COMPENSATION. (a) The Company shall pay the Executive a base annual salary ("Base Salary") at the rate of $250,000 per annum for the Term, subject to annual reviews by the Company's Board of Directors for discretionary annual increases. The Company shall also pay to the Executive a retroactive salary adjustment payment of $16,667 for the period September 1, 2003 to December 31, 2003, representing the difference between Executive's Base Salary and the Executive's salary received for the period September 1, 2003 to December 31, 2003 under the Employment Agreement dated as of November 30, 2001 between Isogen International, LLC (a wholly-owned subsidiary of the Company) and the Executive (the "Prior Employment Agreement"). 1 (b) The Executive is eligible to receive a performance bonus for calendar year 2003 (the "2003 Bonus"). The amount of such bonus shall be determined at the discretion of the Company's Board of Directors, subject to the provisions of Paragraph 5(f). Commencing with calendar year 2004, and for each subsequent calendar year during the Term, the Executive shall be eligible to receive incentive compensation pursuant to incentive compensation plans (each, a "Plan") mutually agreed to in writing by the Executive and the Company from time to time. In the absence of an agreed upon Plan, incentive compensation for such period shall be at the discretion of the Company's Board of Directors. (c) Base Salary payments shall be made in accordance with the Company's personnel handbook (currently, 24 pay periods per annum). Base Salary and incentive payments, if any, shall be subject to deduction for applicable U.S. federal, state and local withholding taxes. (d) On November 10, 2003 the Executive was granted an option to purchase 200,000 shares of the Company's common stock, at a strike price of $3.35, which option shall expire on November 9, 2013. Such option will become vested and exercisable 25% on November 10, 2004 and linear thereafter over the succeeding 36 months; provided, however, that notwithstanding the foregoing, upon the occurrence of a "Change of Control" (as defined below), any then outstanding stock options theretofore granted to the Executive by the Company, including but not limited to those stock options referred to in this Paragraph 5(d), shall automatically and immediately become fully vested and exercisable. For purposes hereof, a "Change of Control" shall be deemed to have occurred as of the earliest of any of the following: (i) The public announcement by the Company or any person (other than the Company, any subsidiary of the Company or any employee benefit plan of the Company or of any subsidiary of the Company) (a "Person") that such Person, together with all "affiliates and "associates" (within the meanings of such terms under Rule 12b-2 of the Securities Exchange Act of 1934, as amended) (the "Exchange Act") of such Person, shall be the beneficial owner of 50% or more of the Company's then outstanding voting stock; (ii) The commencement of, or after the first public announcement of any Person to commence, a tender or exchange offer the consummation of which would result in any Person becoming the beneficial owner of the Company's voting stock aggregating 50% or more of the Company's then outstanding voting stock; (iii) The Company enters into an agreement of merger, consolidation, share exchange or similar transaction with any other corporation other than a transaction which would result in the Company's voting stock immediately prior to the consummation of such transaction continuing to represent (either by remaining outstanding or by being converted into voting stock of the surviving entity) at least two-thirds of the combined voting power of the Company's or such surviving entity's outstanding voting stock immediately after such transaction; or 2 (iv) The Company's Board of Directors approves a plan of liquidation or dissolution of the Company or an agreement for the sale or disposition by the Company (in one transaction or a series of transactions) of all or substantially all of the Company's assets to any Person.Such stock options shall be subject to the terms and conditions of the Company'sStock Option Plan under which the stock options are issued. (e) Subsequent Option Grants. Commencing in calendar year 2004 the Executive shall be eligible to receive annual option grants. Such subsequent option grants shall be at the sole discretion of the Company's Board of Directors. It is estimated that the number of options granted to the Executive will be two times the average number of options granted to the Company's Vice Presidents, provided that the Executive has reached his assigned performance targets as communicated to the Executive from time to time by the Company. (f) Bonus Share Grant. On or about the date the parties execute and deliver this Agreement, the Company shall pay the Executive $50,000 (subject to deduction for applicable U.S. federal, state and local withholding taxes), which amount shall be forthwith used by the Executive in a single market transaction to purchase common stock of the Company (such shares acquired by the Executive pursuant to this Section 5(f) to be hereinafter sometimes referred to as the "Bonus Shares"). One-half of the value of such payment shall be applied toward the 2003 Bonus.6. EMPLOYEE BENEFITS. (a) Throughout the Term, the Company shall provide the Executive and all of his dependents with group medical and dental insurance in amounts of coverage available to senior executives of the Company with employee payment obligations on the same terms as such other senior executives. However, if the Executive does not meet the requirements of the Company's insurance underwriters, which requirements shall be uniformly applicable to all of the Company's senior executives, the Company shall not provide the Executive with such insurance but, in lieu thereof, the Company shall pay to the Executive the amounts it would otherwise have paid for the insurance premiums on the Executive's behalf had the Executive met such requirements. (b) The Executive shall be entitled to four weeks paid vacation for each 12 consecutive-month period occurring during the Term, which vacation shall be taken by the Executive in accordance with the reasonable business requirements of the Company. Two week's vacation per each 12 consecutive-month period may be carried over from one period to the next, subject to the Company's policies at such time. 3 (c) The Executive shall be entitled to participate in all tax-qualified retirement plans maintained by the Company to the extent that such participation is made available to other senior executives of the Company, and he shall also be entitled to whatever other perquisites and pension, benefit and retirement plans are made available to any senior officer of the Company. (d) The Executive shall be entitled to prompt reimbursement of his reasonable business expenses incurred in the performance of his employment with the Company under this Agreement, including but not limited to his travel expenses, entertainment expenses, and incidental (under $100 per incident) gift expenses. The Executive shall receive at his discretion a platinum AMEX card pursuant to which the Executive's reasonable business expenses incurred in the performance of his employment for the Company under this Agreement, including but not limited to his aforementioned expenses, will be directly billed to the Company. The Executive will be responsible for complying in all respects with the Company's business expenses policies promulgated by the Company from time to time. Any expenses incurred by Executive not in conformity with such policies shall be chargeable to Executive, whether charged to the plantinum AMEX card or otherwise incurred.7. TERMINATION. Notwithstanding any other provision in this Agreement, during the Term: (a) Death. If the Executive dies, this Agreement shall automatically terminate as of the date of the Executive's death. (b) Disability. If the Executive is unable to perform his duties hereunder as a result of any physical or mental disability (i) which continues for 60 consecutive days or (ii) for 90 days in any 365 consecutive-day period, then the Company may terminate this Agreement upon 30 days written notice to the Executive, provided that the Executive's Base Salary shall continue to accrue ratably for 90 days after the date of the Executive's termination. (c) Termination by the Company for Cause. The Company may terminate the Executive's employment with the Company for cause. Termination "for cause" shall mean termination by the Company upon written notification to the Executive on account of one or more of the following reasons: (i) Executive's conviction by a court of competent jurisdiction in the United States of a felony or a crime involving the Company; or (ii) The Executive's persistent and willful refusal to perform his lawful duties under this Agreement or his willful misconduct with respect to such duties, after prior written notice to the Executive of the particular details thereof and a period of 30 days has elapsed for the Executive to reasonably correct such refusal or misconduct, and the Executive's failure to reasonably cure such refusal or misconduct by the end of such period, provided that no such cure period shall apply if such refusal or misconduct is not susceptible to reasonable cure, and provided further that if any such refusal or misconduct is not susceptible to reasonable cure within such 30-day period, such period shall be extended for not more than 30 additional days provided that during such period the Executive diligently prosecutes such reasonable cure. 4 (d) In addition to any other payments and continued benefits pursuant to Paragraph 7(e), upon the Executive's resignation or upon any of the terminations identified in Paragraphs 7(a), (b) or (c) above, the Executive or his estate shall be entitled to receive his Base Salary and any declared but unpaid Bonus and all of his then incurred but un-reimbursed business expenses that conform to the requirements of Paragraph 6(d), in each case to the date of the Executive's resignation or termination. (e) (i) The Company may terminate the Executive's employment under this Agreement without cause at any time, provided that, in such case, the Company shall (A) continue to pay to the Executive his then Base Salary in normal payroll installments for twelve (12) months following the date of his termination as if he were still employed by the Company, (B) continue to maintain the Executive's (and as applicable, his dependents') medical benefits, dental benefits, life insurance (if then available), long-term disability insurance and non-qualified retirement plan benefit accruals for twelve (12) months following his termination. (ii) In the event the Company shall fail to notify Executive six months in advance of the expiration date of the Term that it intends to allow the Term to expire OR in the event the Company fails to present the Executive with a Board-approved bona fide offer of a reasonably comparable employment agreement to be effective immediately following the end of the Term, the Term shall be deemed to be extended for an additional period of one (1) year at the same terms and conditions as contained herein (or with respect to Base Salary, at the Base Salary then in effect). In the event the Company notifies Executive six months in advance of the expiration date of the Term that it intends to allow the Term to expire without the Company having theretofore tendered a Board-approved bona fide offer to the Executive of a reasonably comparable employment agreement to be effective immediately following the end of the Term, the Company shall (A) continue to pay to the Executive his then Base Salary in normal payroll installments for six (6) months following the date of his termination as if he were still employed by the Company, (B) continue to maintain the Executive's (and as applicable, his dependents') medical benefits, dental benefits, life insurance (if then available), long-term disability insurance and non-qualified retirement plan benefit accruals for six (6) months following his termination. 5 (iii) For all purposes of this Agreement, including but not limited to the Executive's entitlement to the payments and continued benefits pursuant to Paragraph 7(e)(i) and (ii), the Executive shall be deemed to have been terminated by the Company without cause if (A) the Company breaches any of its material obligations under this Agreement, (B) the Company purports to terminate this Agreement prior to the end of the Term (other than for cause), (C) the Company reduces the Executive's Base Salary below the amount provided for in this Agreement, (D) without the Executive's consent, the Company relocates the Executive's regular office location(s) by more than 100 miles from their locations as of December 1, 2003, (E) the Company assigns duties to the Executive which are not consistent with his office set forth in Section 1, or (F) the Company requires the Executive to report to someone other than the then CEO of the Company, but in each case only if within 30 days after the Executive first has actual knowledge of the occurrence of such action or event, the Executive gives notice to the Company of his intention to terminate his employment hereunder, the Company does not revoke or reasonably cure any such action or event within 60 days after the date of such notice, and the Executive resigns his employment within 30 days thereafter.8. CONFIDENTIALITY AGREEMENT AND OWNERSHIP OF INFORMATION. (a) During the Executive's employment with the Company and for three years thereafter (except, during the course of his employment with the Company, if in furtherance of the Company's business): (i) The Executive will not disclose to any person or entity, without the Company's prior consent, any confidential or proprietary information, whether prepared by him or others. (ii) The Executive will not remove confidential or proprietary information from the premises of the Company without the prior written consent of the Company. 6 (b) (i) Upon termination of his employment with the Company for whatever reason, with or without cause, the Executive will promptly deliver to the Company all originals and copies (whether in note, memo or other document form or on video, audio or computer tapes or discs or otherwise) of (A) confidential or proprietary information of the Company, or the Company's customers (including, but not limited to, customers obtained for the Company by the Executive), that is in his possession, custody or control, whether prepared by him or others, and (B) all records, designs, patents, plans, manuals, memoranda, lists and other property of the Company delivered to the Executive by or on behalf of the Company, as the case may be, or by the Company's customers (including, but not limited to, customers obtained for the Company by the Executive), and all records compiled by the Executive which pertain to the business of the Company, whether or not confidential. All such material shall be and remain the property of the Company and shall be subject at all times to the Company's discretion and control. (ii) Information shall not be deemed confidential if: (A) such information was generally available to the public prior to disclosure thereof by the Executive, or (B) such information shall, other than by an act or omission on the Executive's part, be or become generally available to the public or lawfully made available by a third party without restrictions as to disclosure. (c) Confidential information may be disclosed where required by law or order of a court of competent jurisdiction, provided that, to the extent reasonably practicable, the Executive first gives to the Company reasonable prior notice of such disclosure and affords the Company, to the extent reasonably practicable, the reasonable opportunity for the Company to obtain protective or similar orders, where available.9. NON-COMPETE PROVISIONS. (a) During the Limitation Period (as hereinafter defined), the Executive will not anywhere in the world directly or indirectly be employed or otherwise engaged (whether as an owner, partner, employee, consultant, broker, contractor or otherwise) by (i) any person or entity which competes with the business the Company shall be conducting at the time of the Executive's termination or (ii) any person or entity the major business of which is competitive with the Company, nor will the Executive directly or indirectly own any interest in any such person or entity or render to it any consulting, brokerage, contracting, or other services. The foregoing shall not prohibit the Executive from owning not in excess of 2% of the outstanding stock of any company that is a reporting company under the Securities Act of 1934. 7 (b) During the Limitation Period (as herein defined), the Executive will not anywhere directly or indirectly (whether as an owner, partner, employee, consultant, broker, contractor or otherwise, and whether personally or through other persons) approve, solicit or retain, or assist in the employment or solicitation or retention (whether as an employee, consultant or otherwise) of, any person who, to the Executive's then actual knowledge, was an employee of the Company at any time during the twelve month period preceding the termination of the Executive's employment with the Company. (c) The "Limitation Period" shall mean the period during which the Executive is actually employed by the Company and the following number of months thereafter: (i) Twenty-four months if the Executive's employment hereunder is terminated either by his resignation (other than under any of the circumstances set forth in Paragraph 7(e)(ii)) or by the Company "for cause." (ii) Twelve months if the Executive's employment hereunder is terminated either by his resignation under any of the circumstances set forth in Paragraph 7(e)(iii)) or by the Company "without cause." (iii) Twelve months if the Executive's employment is not continued after the conclusion of the Term. (d) Since monetary damages may be inadequate and the Company would be irreparably harmed if the provisions of Section 8 and this Section 9 are not specifically enforced, the Company shall be entitled, among other remedies, to seek an injunction from a court of competent jurisdiction restraining any violation of any such provision (without any bond or other security being required) by the Executive and by any person or entity to whom the Executive provides or proposes to provide any services in violation of such provision. (e) If any provision contained in this Section 9 is determined to be void, illegal or unenforceable, in whole or in part, then the other provisions contained herein shall remain in full force and effect as if the provision which was determined to be void, illegal, or unenforceable had not been contained herein. The courts enforcing this Section 9 shall be entitled to modify the duration and scope of any restriction contained herein to the extent such restriction would otherwise be unenforceable, and such restriction as modified shall be enforced. The "Agreement Concerning Confidentiality and Non-Disclosure" signed by the Executive on December 5, 2001 shall remain in full force and effect. To the extent that any provision of Sections 8 or 9 hereof conflicts with any provision thereof, the more restrictive provision (as benefiting the Company) shall be deemed to control. 810. INVENTIONS. The Executive shall disclose promptly to the Company any and all inventions, improvements and valuable discoveries, whether patentable or not, which are conceived or made by the Executive solely or jointly with another during his employment hereunder and which are related to the business or activities of the Company or which the Executive conceives during and as a direct result of his employment by the Company, and the Executive hereby assigns and agrees to assign all his interests therein to the Company or its nominee. Whenever reasonably requested to do so by the Company, the Executive shall execute any and all applications, assignments or other instruments that the Company shall deem necessary to apply for and obtain Letters Patent of the United States or any foreign country or to otherwise protect the Company's interest therein.11. USE OF GENERAL ABILITIES. Nothing contained in this Agreement shall restrict the Executive after the termination of his employment under this Agreement from using his general business, organizational and financial abilities, and the exertion of his efforts, in the prosecution and development of any business, so long as the specific non-compete and other provisions of this Agreement are not thereby violated.12. RESTRICTIONS ON TRANSFER OF BONUS SHARES AND 2002 SHARES. (a) Representations of Executive. In connection with the acquisition of the Bonus Shares under this Agreement, and the issuance and acquisition of 11,587 unregistered common shares of the Company under Paragraph 5(e) and (f) of the Prior Employment Agreement (the "2002 Shares"), the Executive hereby represents and warrants to the Company as follows: (i) He is acquiring and will hold the 2002 Shares for investment for his account only and not with a view to, or for resale in connection with, any "distribution" thereof within the meaning of the Securities Act of 1933, as amended (hereinafter the "Securities Act"). (ii) He understands that the 2002 Shares have not been registered under the Securities Act or under any applicable state law by reason of a specific exemption therefrom and that the 2002 Shares may not be offered or sold, transferred, pledged, hypothecated or otherwise disposed of, unless they are subsequently registered under the Securities Act or he obtains an opinion of counsel, in form and substance satisfactory to the Company and its counsel, that such registration is not required. He further acknowledges and understands that, other than the obligation contained in Section 12 (e) hereof, the Company is under no obligation to register the 2002 Shares. 9 (iii) He is aware of the adoption of Rule 144 by the Securities and Exchange Commission under the Securities Act, which permits limited public resale of securities acquired in a non-public offering, subject to the satisfaction of certain conditions, including (without limitation) the availability of certain current public information about the issuer, the resale occurring only after the holding period required by Rule 144 has been satisfied, the sale occurring through an unsolicited "broker's transaction," and the amount of securities being sold during any three-month period not exceeding specified limitations. He acknowledges and understands that the conditions for resale set forth in Rule 144 have not been satisfied and that the Company has no plans to satisfy these conditions in the foreseeable future. (iv) He will not sell, transfer or otherwise dispose of the 2002 Shares in violation of the Securities Act, the Securities Exchange Act of 1934, or the rules promulgated thereunder, including Rule 144 under the Securities Act. He agrees that he will not dispose of the 2002 Shares unless and until he has complied with all requirements of this Agreement applicable to the disposition of such 2002 Shares, as the case may be, and he has provided the Company with written assurances, in substance and form satisfactory to the Company, that the proposed disposition does not require registration of such 2002 Shares, as the case may be, under the Securities Act or all appropriate action necessary for compliance with the registration requirements of the Securities Act or with any exemption from registration available under the Securities Act (including Rule 144) has been taken. (v) He has been furnished with, and has had access to, such information as he considers necessary or appropriate for deciding whether to invest in the Bonus Shares and the 2002 Shares, and he has had an opportunity to ask questions and receive answers from the Company regarding the terms and conditions of the issuance of the Bonus Shares and the 2002 Shares. (vi) He is aware that his investment in the Company is a speculative investment that has limited liquidity and is subject to the risk of complete loss. He is able, without impairing his financial condition, to hold the Bonus Shares and the 2002 Shares for an indefinite period and to suffer a complete loss of his investment in the Bonus Shares and the 2002 Shares. (b) Securities Law Restrictions. Regardless of whether the offering and sale of the 2002 Shares under this Agreement have been registered under the Securities Act or have been registered or qualified under the securities laws of any state, the Company at its discretion may impose restrictions upon the sale, pledge or other transfer of the 2002 Shares (including the placement of appropriate legends on stock certificates or the imposition of stop-transfer instructions) if, in the reasonable judgment of the Company, such restrictions are necessary or desirable in order to achieve compliance with the Securities Act, the securities laws of any state or any other law. 10 (c) Rights of the Company. The Company shall not be required to (i) transfer on its books any portion of the 2002 Shares that have been sold or transferred in contravention of this Agreement or (ii) treat as the owner of any portion of the 2002 Shares, or otherwise to accord voting, dividend or liquidation rights to, any transferee to whom any portion of the 2002 Shares have been transferred in contravention of this Agreement. (d) Additional Restriction on Transfer. Executive agrees that he will hold the Bonus Shares and the 2002 Shares for at least twelve (12) months from their respective grant dates (or in the case of the Bonus Shares, their acquisition date). (e) Piggyback Registration Rights. If the Company at any time proposes to register any of its shares of common stock under the Securities Act for sale to the public, whether for its own account or for the account of other security holders or both (except with respect to registration statements on Forms S-4 or S-8 or another form not available for registering the sale of the 2002 Shares to the public generally or in the case of the registration of the sale of common stock issuable upon the conversion of convertible debt of the Company), Executive may request, and the Company shall cause upon such request, the registration of the 2002 Shares, as applicable, provided, however, that Executive shall only be entitled to one (1) such registration. In addition, if any registration pursuant to this Section 12(e) shall be, in whole or in part, an underwritten public offering of stock, the Company shall have the right to reduce, at the direction of the managing underwriter(s), the 2002 Shares to be registered before reducing any other securities to be included in such registration. (f) Legends. All certificates evidencing the 2002 Shares shall bear the following legend: "THE SHARES EVIDENCED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933 OR UNDER ANY APPLICABLE STATE LAW. THEY MAY NOT BE OFFERED OR SOLD, TRANSFERRED, PLEDGED, HYPOTHECATED OR OTHERWISE DISPOSED OF WITHOUT: (1) REGISTRATION UNDER THE SECURITIES ACT OF 1933, AS AMENDED, AND ANY APPLICABLE STATE LAW, OR (2) AT HOLDER'S EXPENSE, AN OPINION (SATISFACTORY TO THE CORPORATION) OF COUNSEL (SATISFACTORY TO THE CORPORATION) THAT REGISTRATION IS NOT REQUIRED" 1113. EXCISE TAX GROSS-UP PAYMENT. If any payments to the Executive by the Company, whether or not under this Agreement ("Payments"), become subject to the tax (the "Excise Tax") imposed by Section 4999 of the Internal Revenue Code of 1986, as amended (the "Code"), the Company shall, as soon as reasonably practicable thereafter, make an additional cash payment to the Executive (the "Gross-Up Payment") in an amount such that the net amount retained by the Executive, after deduction of any Excise Tax on the Payments and all income taxes and Excise Tax upon such Company payment, shall be equal to the amount of the Payments. The determination of whether any Payments are subject to the Excise Tax shall be based upon the opinion of tax counsel selected by the Company and reasonably acceptable to the Executive, whose fees and expenses shall be paid by the Company. For purposes of determining the amount of the Gross-Up Payment, the Executive shall be deemed to pay federal, state and local income taxes at the highest marginal rate of income taxation applicable to any individual residing in the jurisdiciton in which the Executive resides in the calendar year in which the Gross-Up Payment is to be made. In the event that the Excise Tax is subsequently determined to be less than the amount taken into account hereunder at the time of termination of the Executive's employment hereunder, the Executive shall repay to the Company, at the time that the amount of such reduction in Excise Tax is finally determined, the portion of the Gross-Up Payment attributable to such reduction (plus that portion of the Gross-Up Payment attributable to the Excise Tax and federal, state and local income tax imposed on the Gross-Up Payment attributable to the Excise Tax and federal, state and local income tax imposed on the Gross-Up Payment being repaid by the Executive to the extent that such repayment results in a reduction in Excise Tax and/or a federal, state and local income tax deduction) plus interest on the amount of such repayment at the rate provided in Section 1274(b)(2)(B) of the Code. In the event that the Excise Tax is determined to exceeed the amount taken into account hereunder at the time of the termination of the Executive's employment (including by reason of any payment the existence or amount of which cannot be determined at the time of the Gross-Up Payment), the Company shall make an additional Gross-Up Payment in respect of such excess (plus any interest, penalties or additions payable by the Executive with respect to such excess) at the time that the amount of such excess is finally determined. The Executive and the Company shall each reasonably cooperate with the other in connection with any administrative or judicial proceedings concerning the existence or amount of liability for Excise Tax with respect to the Payments.14. GENERAL PROVISIONS. (a) Notices. All notices, requests, consents, and other communications under this Agreement shall be in writing and shall be deemed to have been delivered (i) on the date personally delivered, or (ii) one day after properly sent by Federal Express, DHL or other reputable overnight courier service, addressed to the respective parties at the following addresses: 12 To the Company: Innodata Isogen, Inc. Three University Plaza Suite 506 Hackensack, NJ 07601 Attention: Amy Agress, Esq. To the Executive: George Kondrach 8710 Autumn Oaks Drive Dallas, TX 75243 Either party hereto may designate a different address by providing written notice of such new address to the other party hereto as provided above. A copy of each notice to the Company shall be forwarded to Ms. Felice B. Ekelman, Esq., Jackson Lewis LLP, 59 Maiden Lane, New York, NY 10038-4502. All such copies shall be given in the manner provided for notices in this Paragraph 14 (a). (b) Severability. If any provision contained in this Agreement shall be determined to be void, illegal or unenforceable, in whole or in part, then the other provisions contained herein shall remain in full force and effect as if the provision which was determined to be void, illegal, or unenforceable had not been contained herein. (c) Waiver and Modification. The waiver by any party hereto of a breach of any provision of this Agreement shall not operate or be construed as a waiver of any subsequent breach of any party. This Agreement may not be modified, altered or amended except by written agreement of both of the parties hereto. (d) Integration. This Agreement amends and restates in its entirety the Prior Employment Agreement, and contains the entire agreement of the parties concerning employment. This Agreement supersedes any and all other inconsistent agreements, either oral or in writing, between the parties hereto with respect to the employment of the Executive by the Company, other than that the "Agreement Concerning Confidentiality and Non-Disclosure" signed by the Executive on December 5, 2001, which shall remain in full force and effect; provided, however, that the Executive shall no longer be employed by Isogen International, LLC, and all obligations of Executive to Isogen International, LLC shall hereafter flow to the Company. (e) Binding Effect. This Agreement shall be binding upon and shall inure to the benefit of the Company and its successors and permitted assigns, and upon the Executive, his heirs and his executors and administrators. Neither the Executive nor the Company shall be entitled to assign the Executive's duties hereunder without the other's prior written consent. 13 (f) Equitable Relief. Executive agrees that the remedy at law for any breach of Paragraphs 8, 9, and 10 of this Agreement would not be adequate and that the Company would be entitled to injunctive or other equitable relief for any such breach. (g) Jurisdiction, Etc. Executive hereby consents to the jurisdiction of the courts of the State of New Jersey, County of Bergen, and the United States District Court, District of New Jersey with respect to any claims or disputes arising from or in connection with this Agreement, except that the Company shall not be precluded hereunder from seeking injunctive or other equitable relief in any federal, state or local court pursuant to Paragraph 14(f) above. Service of process shall be effective when forwarded in the manner provided for notices in Paragraph 14(a). Trial by jury is hereby waived by both of the parties to this Agreement. The prevailing party in any dispute shall be entitled to recover reasonable attorneys' fees and costs from the other. (h) Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey. (i) Indemnification. The Company shall indemnify the Executive to the full extent permitted by applicable Delaware law for all liabilities incurred by the Executive in connection with his execution of his duties under this Agreement. Further, the Company shall obtain and maintain in full force and effect directors' and officers' liability insurance from established and reasonable insurers in reasonable amounts as the Board of Directors of the Company shall determine and, in all such policies, the Executive shall be named as an insured party. (j) Survival. The obligations of the parties hereto contained in Paragraphs 7, 8, 9, 10, 12 and 14 shall survive the termination of this Agreement.IN WITNESS WHEREOF, the parties have executed this Agreement on the day and yearfirst above written. INNODATA ISOGEN, INC. By: Jack Abuhoff ---------------------------- Its: Chairman of the Board and Chief Executive Officer George Kondrach ---------------------------- George Kondrach EXHIBIT 21 SIGNIFICANT SUBSIDIARIES NAME UNDER STATE OR OTHER WHICH SUBSIDIARY JURISDICTION CONDUCTS NAME OF SUBSIDIARY OF INCORPORATION BUSINESS----------------------------------------------------------------------------Isogen International, LLC Delaware Same----------------------------------------------------------------------------Innodata India (Private) Limited India Same----------------------------------------------------------------------------Innodata XML Content Factory, Inc. Philippines Same----------------------------------------------------------------------------ESS Manufacturing Company, Inc. Philippines Same----------------------------------------------------------------------------Content Online Services, Inc. Philippines Same----------------------------------------------------------------------------Innodata Asia Holdings, Limited Bermuda Same----------------------------------------------------------------------------Innodata Lanka (Private) Limited Sri Lanka Same---------------------------------------------------------------------------- EXHIBIT 23CONSENT OF INDEPENDENT CERTIFIED PUBLIC ACCOUNTANTSWe have issued our report dated March 11, 2004 accompanying the consolidatedfinancial statements and schedules included in the Annual Report of InnodataIsogen, Inc. on Form 10-K for the year ended December 31, 2003. We herebyconsent to the incorporation by reference of said reports in the RegistrationStatements of Innodata Isogen, Inc. on Form S-8 (Registration No. 33-85530,dated October 21, 1994, Registration No. 333-3464, dated April 18, 1996,Registration No. 33-63085, dated September 9, 1998 and Registration No.333-82185, dated July 2, 1999) and on Form S-3 (Registration No. 33-62012, datedApril 11, 1996, Registration No. 333-91649, dated January 6, 2000 andRegistration No. 333-51400, dated January 2, 2001)./s/Grant Thornton LLPNew York, New YorkMarch 11, 2004 EXHIBIT 31.1 CERTIFICATIONSI, Jack Abuhoff, certify that:1. I have reviewed this annual report on Form 10-K of Innodata Isogen, Inc.;2. Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this annual report;3. Based on my knowledge, the financial statements, and other financial information included in this annual report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this annual report;4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and we have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this annual report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and c) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting;5. The registrant's other certifying officers and I have disclosed, based on our most recent evaluation of internal controls over financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent function): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.Dated: March 26, 2004 /s/ ------------------------------ Jack Abuhoff Chairman of the Board, Chief Executive Officer and President I, Stephen Agress, certify that:1. I have reviewed this annual report on Form 10-K of Innodata Isogen, Inc.;2. Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this annual report;3. Based on my knowledge, the financial statements, and other financial information included in this annual report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this annual report;4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and we have: a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared; b) evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this annual report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and c) disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting;5. The registrant's other certifying officers and I have disclosed, based on our most recent evaluation of internal controls over financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent function): a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.Dated: March 26, 2004 /s/ ------------------------- Stephen Agress Vice President, Finance and Chief Accounting Officer EXHIBIT 32.1 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 In connection with the Annual Report of Innodata Isogen, Inc. (the"Company") on Form 10-K for the year ended December 31, 2003 as filed with theSecurities and Exchange Commission on the date hereof (the "Report"), I, JackAbuhoff, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C.ss.1350, as adopted pursuant to ss.906 of the Sarbanes-Oxley Act of 2002, thatto the best of my knowledge:1. the Report fully complies with the requirements of section 13(a) of the Securities Exchange Act of 1934; and2. the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. /s/ --------------------------- Jack Abuhoff Chairman of the Board, Chief Executive Officer and President March 26, 2004 EXHIBIT 32.2 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 In connection with the Annual Report of Innodata Isogen, Inc. (the"Company") on Form 10-K for the year ended December 31, 2003 as filed with theSecurities and Exchange Commission on the date hereof (the "Report"), I, StephenAgress, Principal Financial Officer of the Company, certify, pursuant to 18U.S.C. ss.1350, as adopted pursuant to ss.906 of the Sarbanes-Oxley Act OF 2002,that to the best of my knowledge:1. the Report fully complies with the requirements of section 13(a) of the Securities Exchange Act of 1934; and2. the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. /s/ ------------------------- Stephen Agress Vice President, Finance and Chief Accounting Officer March 26, 2004

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