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Redcentric plc

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FY2018 Annual Report · Redcentric plc
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REDCENTRIC 

REPORT & ACCOUNTS 2018

Year ended 31 March 2018
Redcentric plc

Redcentric at a glance

Efficient 
data centres

Eliminating 
the hassle of 
upgrading and 
managing PCs

Avoiding the 
administrative 
burden of email

100,000 
registered IP 
telephony users

We manage over 
5,600 virtual desktops 
for our customers

We run around 
12,850 mailboxes 
for customers 

Our telephony users 
make over 200 million 
phone calls each year

Our Reading data 
centre uses only 140W 
to run the site for every 
1,000W consumed by 
customers. That’s an 
improvement of 150W 
over the last 12 months

Trusted 
data storage

Powerful 
computing

Connecting 
customers

Keeping pace 
with our 
customers’ 
operations

We hold 880 terabytes 
of records for our 
customers – an increase 
of 100Tb over the 
last 12 months

Our customers 
consume 6,100 
virtual machines to 
run their operations

20,000 managed 
connections to our 
network, 13Gbps 
internet traffic

38 customer 
configuration 
changes every day

2

 Redcentric Report & Accounts 2018Contents

Strategic report

Chairman’s statement

Business model

Chief Executive’s review

Chief Financial Officer’s review

Risk management

Corporate responsibility

Governance

Directors’ profiles

Corporate governance report

Directors’ report

Statement of Directors’ responsibilities

Directors’ remuneration report

Independent auditors’ report

Financial Statements

Consolidated Income Statement

Consolidated Statement of Comprehensive Income

Consolidated Statement of Changes in Equity

Consolidated Statement of Financial Position

Consolidated Cash Flow Statement

Notes to the Consolidated Financial Statements

Company Balance Sheet

Company Statement of Changes in Equity

Notes to the Company Financial Statements

4-5

6

7-9

10-17

18

19

20-21

22-24

25-27

28

29-34

35-37

38

39

39

40

41

42-68

69

70

71-73

3

Redcentric Report & Accounts 2018Chairman’s statement

I am pleased to present Redcentric plc’s results for the year ended 31 March 2018.

My report last year was dominated by the accounting misstatements that were discovered in November 
2016, and at the time I had every confidence that the Group would put this difficult period behind it.

In this year’s statement, I am pleased to say that this confidence was not misplaced, and I am happy to 
present a more positive report along with details of the considerable progress that has been made during 
the financial year. The business is now in a much stronger position and importantly, we have maintained 
our principal customer base.

Financial results

Revenue declined by 4.4% to £100.0m and adjusted 
EBITDA increased from £17.3m to £18.1m. The increase 
in profitability reflects reduced adjusted operating costs. 

Cash flows were very strong, with £22.6m adjusted cash 
generated from operations, representing a 125.2% adjusted 
cash conversion. Adjusted net debt fell from £39.5m to 
£27.7m, a decrease of £11.8m in the year. The ageing of 
overdue trade debtors improved materially, with debt greater 
than three months overdue falling from £7.8m as at 31 March 
2017 to £1.5m as at 31 March 2018.

Dividend

No dividend was paid during the year and the Board 
has decided not to declare a final dividend in respect of 
this financial year. The Board will continue to keep its 
dividend policy under review and will advise further at 
our interim results. 

Post the accounting misstatements the Board set the 
Executives five main challenges:

•   To rebuild the finance function and transform the financial 

control environment;

•  To address the historical billing and collection issues;

•  To reduce the cost base of the Group;

•  To look after our customers and staff; and

•  To grow both revenues and profitability.

The finance function has been restructured and rebuilt 
over the last year embedding a tightly controlled financial 
environment. This has had a significant positive impact on 
the business.

In response to historical issues, work has been undertaken 
to improve the billing and cash collection process resulting 
in an improvement in working capital. The effect of this, 
along with a solid business performance, is that adjusted net 
debt has been reduced by £11.8m. Detailed work has gone 
into rightsizing the Group’s cost base and this is reflected by 
a reduction in adjusted operating costs. Direct costs have 
also been tightly controlled and the resulting improved 
gross margin has helped mitigate the effect of a reduced 
revenue line.

Whilst profitability has improved, revenue has declined a 
little, and this remains the biggest challenge for the Group. 
The Management team is focused on growing the business 
and new appointments at the Operating Board level have 
been made to strengthen the sales function and drive future 
growth initiatives.

Post the year end the Group was awarded the Yorkshire 
and Humber Public Services Network (YHPSN) framework 
contract. This represents the biggest revenue opportunity in 
the history of Redcentric with revenues reaching a potential 
£20m per annum once the contract is fully rolled out albeit 
initially there are mobilisation costs to absorb. 

4

Strategic report  Redcentric Report & Accounts 2018 
Chairman’s statement continued

Board changes

In June 2017, the Group appointed Stephen Vaughan to the 
Board as a Non-Executive Director. Stephen brings a wealth 
of industry experience to the Board.

In October 2017, Fraser Fisher resigned from the Board and 
was replaced by Chris Jagusz. Chris has over twenty-five 
years of experience in the telecommunications and managed 
services industry.

On 31 March 2018, David Payne resigned from the Board. 
Post David’s resignation, Stephen Vaughan has taken over 
David’s positions of Senior Non-Executive and Chair of the 
Remuneration Committee.

Outlook

There are a number of structural changes taking place in the 
industry. As a dynamic organisation Redcentric is adapting 
to these changes and is positioning itself within the areas of 
the market that are growing. The actions and investments 
we have made during the period will support this, as can 
be evidenced by the recently awarded YHPSN contract, 
which represents a significant milestone for Redcentric and 
is expected to deliver attractive returns over the medium 
term. We continue to be alert to appointments that may arise 
from the changing landscape of the industry. Accordingly, the 
Board is confident of the Group’s performance aligning to 
the recent trading update.

Chris Cole 

Non-Executive Chairman 

27 June 2018

5

Strategic reportRedcentric Report & Accounts 2018Business model

Redcentric’s customers are typically organisations with 
hundreds to thousands of connected users who need 
instant access to business critical information in order to 
do their jobs. Our services are well suited to organisations 
which are multi-sited, are information-intensive or require 
flexibility in the manner and form in which information is 
generated and consumed. Sectors in which the company 
is particularly well-represented include retail, health and 
social care, charities, professional services, legal, and central 
government departments. 

Redcentric’s aim is to transform, operate and evolve 
its customers’ information technology infrastructure – 
their processing, storage, network and applications to 
align with their business strategies. We do this using a 
consultative sales approach to understand our customers’ 
challenges and opportunities to create a roadmap for 
their IT infrastructure.

This roadmap is then brought to life through our 
four propositions:

         Cloud

         Connectivity

Computer processing and storage capacity rented 
to customers and managed on Redcentric or 
others’ facilities: 

Networks to link customers’ sites to Redcentric 
and others’ data centres, hyper cloud providers 
and the internet: 

•   Processing and storing data 

• Private networks dedicated to a customer

- In the hyperscale public clouds – Azure and AWS 
- On systems dedicated to a customer 
- On systems shared among many customers

•  Oracle database support

•  Data backup 

•  Data centre space

•   Virtual private networks shared among many 

customers

•  Internet access

•  Network security

         Collaboration

Person-to-person communication:

•   Telephone systems on customers’ premises 

          Information & 

Communications Technology

Provision, installation and support of hardware on 
customers’ premises to enable service delivery:

and in Redcentric data centres

•   Wi-Fi for customers’ employees, visitors 

•   Video-conferencing – mobile, desktop and rooms

and customers

•  Email 

•  Fixed and mobile telephone calls & lines

•   Routers and switches to route customers’ 

data traffic

•  Firewalls to keep networks secure

•  Project management and technical consultancy

•  Break-fix support

Our services are delivered from our own sizeable data centres in Harrogate and Reading over a network managed by 
Redcentric and monitored by teams working around the clock in Hyderabad and Harrogate. Extensive commercial and public 
sector accreditations demonstrate that we operate to the highest of externally verified standards.

6

Strategic report  Redcentric Report & Accounts 2018Chief Executive’s review

Overview

Managing our customers’ IT infrastructure puts Redcentric 
at the heart of a dynamic industry full of opportunities, 
balanced by the challenges that these industry changes 
create. For the year ended March 2018, these changes were 
set against a difficult backdrop for the business as a result of 
the accounting misstatements discovered in November 2016. 
However, the issues uncovered have all been addressed and 
the Group is now on a much stronger footing. 

Several major customers renewed and extended the scope 
of their contracts, demonstrating confidence in Redcentric’s 
ability and service levels. However, new customer acquisitions 
and add-on sales to existing customers were below the level 
required to create top-line growth.

Cost control was a key factor in our financial performance. 
Targeted recruitment and a limited scale redundancy 
programme reduced the number of UK employees from 387 
in April 2017 to 347 by March 2018. We consolidated two 
London offices into one and reduced the use of third party 
data centres in favour of using our own facilities. Cost of 
sales was managed more effectively with a focus on reducing 
excess inventory in the network. Our Hyderabad office is a 
key differentiator for Redcentric, giving us access to a large 
pool of highly skilled professionals in a low-cost jurisdiction 
with exceptional infrastructure. 

In addition, the Redcentric management team has been 
considerably strengthened with a number of appointments 
in the finance function, and a new Chief Information Officer 
appointed to drive business automation.

Redcentric’s many strengths – flexibility, completeness 
of proposition and, customer relationships based on trust 
– are a sound basis on which the business can capitalise 
on the positive trends in the industry. We will need to 
develop our business to address declining demand in some 
markets and capitalise on the opportunities in others whilst 
becoming more efficient. We believe we have the platform 
to achieve this.

Performance 

There is much to be proud of in Redcentric’s operational 
performance over the past year. Service levels remained high, 
allowing a high customer retention rate and we continued to 
attract new customers. All this was achieved during a period 
of leadership changes in the business and the resolution of 
historical issues. 

We have continued to invest to maintain our leading service 
offerings and important accreditations. We became the 
first fully certified provider of Health & Social Care Network 
(HSCN) delivery for the UK Government with two significant 
security accreditations. We also upgraded our security 
standard to Cyber Essentials Plus and gained ISO 14001 
accreditation for environmental management. All these 
achievements are a reflection of a dedicated and committed 
workforce which took on a challenge to deliver outstanding 
service whilst managing significant change during a period of 
evolution and strengthening of the company. 

Nevertheless, the fact remains that the business did not 
sell enough in the latter half of the year ended March 2017 
and throughout this year to generate net revenue growth. 
There are other sector-wide headwinds which are beginning 
to act against some of our service offerings as currently 
configured. It is a tribute to the resilience of the business that 
much of the resultant revenue decline was mitigated through 
a combination of careful management of cost of sales and 
a drive on efficiency. The net result of all this was revenue 
of £100.0m (2017: £104.6m) and adjusted EBITDA of £18.1m 
(2017: £17.3m).

Challenges in the future

There are significant changes taking place in the way 
customers buy the types of service which Redcentric 
provides. For the company to grow, we must respond to 
these market changes, evolve our infrastructure and develop 
new ways to make profits from our customer relationships. 
This will require change in many areas of the company. 
We are fortunate that we have the opportunity to make 
these changes in the context of our successes in retaining 
and growing major customer relationships, and our recent 
wins in a major procurement programme in one of our core 
markets – health and social care.

Our strategy for change starts from areas of the business’s 
strength, where Redcentric has much to build upon. Most 
important is our reputation for excellent service and the 
customer trust and loyalty that stems from it. Consequently, 
we have a strong customer base, with a high degree of 
repeat business, good product penetration and sector 
expertise. We have excellent infrastructure for connecting 
customers, enabling them to collaborate and manage their 
data processing and storage.

Most prominent of the sector-wide changes is the emergence 
of hyper cloud providers in our cloud market. Amazon Web 
Services (AWS) and Microsoft (Azure) offer processing and 
storage services in a flexible manner with low initial cost of 
purchase. Separately, much of the public sector is mandated 
to adopt the Government-sponsored Crown Hosting in 
preference to commercial data centres like our own. We 
anticipate that many public-sector entities will transfer some 
of their requirements to Crown Hosting or hyper cloud 
providers over time.

Our own data centres will increasingly host the customer-
specific elements of customers’ hybrid clouds – combining 
the hyper cloud for less sensitive work with the specialised 
hosting environments we manage. This trend also places a 
premium on the breadth and quality of our network.

7

Strategic reportRedcentric Report & Accounts 2018Chief Executive’s review continued

The increasing complexity of customer infrastructure is 
another driver of change for our business. Software-as-a-
service is becoming more popular among our customers, 
though many of them expect to retain some of their own 
proprietary applications for the foreseeable future. These 
hybrid software-as-a-service / proprietary software and 
dedicated / hyper cloud environments are significantly more 
complex to design, operate, keep secure and enhance. 

The emergence of software defined networking technology 
offers customers more flexibility whilst increasing technical 
complexity. Redcentric must ensure that it is well-equipped 
to help its customers in this demanding environment, 
throughout the whole cycle from the design and sales 
process, to the building of the infrastructure and its 
subsequent operation.

Redcentric – some customer highlights 2018

New business examples

Renewal examples 

Birmingham & Solihull CCG – Redcentric provides 
telephony, Wi-Fi and network connections to the NHS 
for hundreds of doctors’ surgeries in seven clinical 
commissioning groups as part of this contract. We have 
also provided Sandwell and West Birmingham CCG with 
patient Wi-Fi for surgeries. 

Caversham Finance (Brighthouse Stores) – renewal 
for connectivity to 300 stores, five offices, data centre 
services and dedicated connections to Microsoft Azure’s 
cloud service.

Addison Lee Group – the leading provider of premium 
mobility and transportation services, chose Redcentric 
to create their hybrid cloud computing solutions. Across 
these platforms, Addison Lee operate their mission-critical 
passenger, driver and fleet services.  

Upselling examples

Howdens Joinery – contract extension for connectivity 
and telephony for 650+ depots and seven offices, along 
with data centre services.

Legal Aid Agency – renewal of cloud services. 

Inchcape – converted customer from traditional telephony 
to cloud-based unified communications for 4,500 users.

Salvation Army – renewal of our contract to provide 
connectivity and telephone services for 787 sites including 
churches, community services centres, social services 
centres and regional offices.

Look Ahead – added connectivity to 147 sites, 1,000 
unified communications users and data centre services. 

Singtel Ltd – renewal of data centre services for 
Singapore’s leading mobile network provider. 

Virgin Care – added 1,000 users to Redcentric’s 
computing and virtual desktop services used by clinicians 
and hospital staff.  

Vp plc – renewal of services for Vp plc, the equipment 
rental specialist.

8

Strategic report  Redcentric Report & Accounts 2018Chief Executive’s review continued

Finally, customers are expecting higher levels of service 
including faster response times for implementation and the 
ability to conduct business online (sometimes in a wholly 
automated manner) all at increasingly competitive prices 
which is presenting a challenge for the industry as a whole.

The way forward

We are responding to the opportunities and challenges 
outlined above with an increased pace of change in the 
shape of our infrastructure, the mix of our service offerings 
and the cost efficiency of our operations. Shifts in our 
physical infrastructure are inevitable given the rise of hyper 
cloud providers reducing long-term demand for data centres 
whilst increasing customers’ reliance on our networks and 
ability to manage complex services. 

Among our prime near-term opportunities is the Health 
and Social Care Network (HSCN), of which Redcentric is an 
accredited provider. HSCN is replacing the aged N3 (the 
NHS National Network) in a national programme which 
opens markets previously unavailable to Redcentric and other 
service providers. As part of this programme, post year-end 
Redcentric won its largest ever framework agreement, the 
Yorkshire and Humber Public Services Network, which has the 
potential to add up to £20m of annual revenue. This is one of 
many procurements in 2018 in which Redcentric is active and 
seeing success.

We will use the considerable revenue streams from YHPSN 
and other similar contracts to invest in network and service 
operations for a hybrid cloud world.

We are also creating fresh propositions with Redcentric’s 
new Cloud Transformation Practice which designs the 
complex hybrid environments when customers use a mix 
of private and clouds alongside traditional computing. This 
is especially relevant to existing customers because of our 
insight into their current infrastructure. We already manage 
cloud production environments which can scale rapidly in 
response to changing demand and we are working with lead 
customers on hyper cloud proofs of concept. Our very strong 
relationship with Microsoft as a leading Azure partner gives 
us access to market and product insight which we can bring 
to our customers. Meanwhile, customer interest in software-
defined networking will be tested this year with market trials, 
and we are experiencing customers’ increased usage and 
expectation of our network when they move to the hyper 
cloud, another source of future growth.

The movement of some public-sector customers into 
Crown Hosting creates project and service opportunities for 
Redcentric. Customers need help managing these complex 
and risky transitions, and Redcentric is already developing its 

track record in this field. In parallel, a focus on selling 
data centre space to commercial users will help offset some 
of the customer losses from moves to Crown Hosting.

Our sales function is being realigned with Redcentric’s 
business priorities. This includes new incentives to balance 
retention and growth of existing clients with the acquisition 
of new ones. Whilst it will take some months for the benefits 
to materialise, we are making these changes now to secure 
our future success. Post period-end a new sales leader was 
appointed to implement this strategy.

In parallel with the development of our services, we are 
making our operations more efficient as a response to pricing 
pressure. Redcentric has already implemented the first 
phase of Microsoft Dynamics as an ERP system which will 
enable us to automate delivery of many back-office services. 
Further investment will be required to automate customer 
interactions, improve speed of response and reduce costs. 
We have the benefit of a well-established low-cost centre in 
Hyderabad and are moving work there where possible and 
appropriate. We can do this whilst maintaining direct UK 
customer contact. 

Outlook

The IT infrastructure market is undergoing structural 
changes. The adoption of the hyper cloud, software-defined 
networking, the public sector shift to Crown Hosting, pricing 
pressure, digital customer experience, along with the Health 
and Social Care Network framework all create opportunities 
and challenges in varying degrees.

Redcentric’s focus is to build on our strengths of customer 
relationships and service platforms to shift the business to 
high growth markets, turn the challenge of the hyper cloud 
into opportunity, and mitigate the impact of some public 
sector customers moving to Crown Hosting.

We will continue to invest in automation to bring down costs 
and accelerate the pace of business, whilst expanding our 
resource in established low cost locations where feasible, and 
maintaining a UK-based direct customer experience.

We have the benefit of the assets, capabilities and customer 
insight needed to succeed in a rapidly changing industry 
– our plan is to make the most of the opportunities this 
presents us.

Chris Jagusz 

Chief Executive Officer 

27 June 2018

9

Strategic reportRedcentric Report & Accounts 2018Chief Financial Officer’s review

Financial highlights and overview 

Statutory financial reporting measures

Revenue

Operating profit / (loss)

Basic earnings per share

Adjusted performance measures (APMs)

Adjusted net debt

Adjusted EBITDA

Adjusted EBITDA margin

Adjusted cash generated from operations

Adjusted cash conversion

Adjusted operating profit

Adjusted basic earnings per share

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

       Variance

£100.0m

£104.6m

£(4.6)m

(4.4)%

£0.9m

0.34p

£(3.0)m

(1.60)p

£3.9m

1.94p

-

-

£27.7m

£18.1m

18.1%

£22.6m

125.2%

£9.8m

4.35p

£39.5m

£17.3m

16.5%

£9.4m

54.7%

£9.0m

4.45p

£(11.8)m

(29.9)%

£0.8m

£13.2m

£0.8m

(0.1)p

4.6%

1.6%

140.4%

(70.5)%

8.9%

(2.2)%

The Directors use the APMs as they are critical to understanding the financial performance of the Group. As they are not 
defined by IFRS, they may not be directly comparable with other companies who use similar measures.

APM

Definition

Adjusted net debt

Adjusted EBITDA

Total bank borrowings (including current 
and non-current borrowings as shown in 
the consolidated balance sheet) less cash 
and cash equivalents

Earnings before interest, tax, depreciation, 
amortisation, exceptional costs and share-
based payments

Adjusted EBITDA margin

Adjusted EBITDA to revenue

Reconciliation to equivalent 
IFRS measure of performance

Borrowings as outlined in Note 16

A reconciliation of this measure is provided in 
the consolidated income statement

Adjusted EBITDA add exceptional costs and 
share-based payments

Adjusted cash generated 
from operations

Cash generated from operations add 
exceptional costs

Adjusted cash generated from operations less 
exceptional costs

Adjusted cash conversion

Adjusted operating profit

Adjusted basic earnings 
per share

Adjusted cash generated from operations 
to adjusted EBITDA

Operating profit add amortisation on 
acquired intangibles, exceptional costs and 
share based payments

Adjusted earnings – profit / loss add 
amortisation on acquired intangibles, 
share based payments, exceptional costs, 
tax charge /credit

Cash generated from operations to EBITDA

Operating profit as disclosed on the 
consolidated income statement

A reconciliation of this measure is provided 
in Note 9

Adjusted operating costs

Operating costs less depreciation, 
amortisation and share based payments

Operating expenditure as outlined in the 
consolidated income statement

10

Strategic report  Redcentric Report & Accounts 2018Chief Financial Officer’s review continued

The results for the year reflect three key themes:

•  a decline in revenue;

•  a significant reduction in both direct and operating costs; and

•  a material reduction in net debt.

Revenue

Revenue for the year ended 31 March 2018 was £100.0m, a decrease of £4.6m on the previous financial year.

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

       Variance

£000

£000

£000

%

Recurring revenue

87,065

90,219

(3,154)

(3.5)%

Product sales

Services revenue

One-off revenue

Total revenue

7,180

5,745

12,925

6,278

8,126

14,404

902

(2,381)

(1,479)

14.4%

(29.3)%

(10.3)%

99,990

104,623

(4,633)

(4.4)%

The key revenue metric of RMR (recurring monthly revenue) was down 3.5% compared to last year and accounted for 87% of 
total revenue in-line with 2017 at 86%.

Gross profit

Gross profit

Gross margin

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

       Variance

£000

£000

£000

%

59,994

60,464

(470)

(0.8)%

60.0%

57.8%

The lower gross profit of £0.5m reflects the decrease in revenue offset by significant direct cost savings as a result of the 
improved management of third party costs. This led to an improvement in gross margin to 60.0% (2017: 57.8%). 

11

Strategic reportRedcentric Report & Accounts 2018Chief Financial Officer’s review continued

Adjusted operating costs

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

       Variance

£000

£000

£000

%

Staff costs (excluding share based compensation)

23,292

24,655

Office and data centre costs

Network and equipment costs

Other sales, general and administration costs

Offshore costs

6,942

6,805

3,010

1,860

7,512

5,804

3,576

1,644

(1,363)

(570)

1,001

(566)

216

41,909

43,191

(1,282)

(5.5)%

(7.6)%

17.2%

(15.8)%

13.1%

(3.0)%

Adjusted operating costs excludes depreciation, amortisation, exceptional costs and share based payments.

Employees

Year-end headcount

UK

India

Total

Average headcount

UK

India

Total

31 March 
2018

31 March 
2017 

Variance

347

141

488

387

139

526

(40)

2

(38)

31 March 
2018

31 March 
2017 

Variance

362

139

501

386

155

541

(24)

(16)

(40)

Overall, adjusted operating costs for FY18 were £1.3m (3.0%) lower than FY17. The principle variances were as follows:

•   Staff costs have reduced as a result of a restructuring exercise undertaken during the year. The restructuring resulted in 

one-off exceptional costs of £868k.

•   Office and data centre costs were down by approximately 8% on last year reflecting the closure of the London office and 

a third-party data centre.

•   On 30 September 2016, the Company disposed of its fibre network to City Fibre and since then has paid a monthly rental 

fee for use of certain parts of the network. This accounts for the increase in network and equipment costs in FY18. 

•   Savings have also been made in other sales, general and administration costs, achieved by reducing the number of 

third party consultants in the business and a tighter control of marketing and corporate costs. 

12

Strategic report  Redcentric Report & Accounts 2018Chief Financial Officer’s review continued

Adjusted Earnings Before Interest, Taxation, Depreciation and Amortisation (EBITDA)

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

       Variance

£000

£000

£000

%

Adjusted EBITDA

Adjusted EBITDA margin

18,085

18.1%

17,273

16.5%

812

4.7%

Adjusted EBITDA is the key measure that the Company uses to assess the underlying profitability of the business. Adjusted 
EBITDA excludes exceptional costs and share based payments.

Adjusted EBITDA increased by £0.8m or 4.7% to £18.1m reflecting the decrease in gross profit of £0.5m offset by the decrease 
in operating costs of £1.3m. As a result, Adjusted EBITDA margin improved from 16.5% to 18.1%.

Exceptional costs

Professional fees associated with the forensic review 
and Financial Conduct Authority (FCA) investigation

Staff restructuring

Integration costs

Non-recurring impairment of trade debtor balances

Sale of metro ring to City Fibre

Vacant property provisions

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

       Variance

£000

£000

£000

%

672

868

132

-

-

-

1,291

187

471

(619)

681

(339)

(47.9)%

364.2%

(72.0)%

2,933

(2,933)

(100.0)%

207

385

(207)

(385)

(100.0)%

(100.0)%

1,672

5,474

(3,802)

(69.5)%

Overall, the level of non-recurring items has decreased from £5.5m to £1.7m. The key movements are as follows:

•   Exceptional impairment of trade debtor balances;

- Following the audit of the 31 March 2017 annual results, a further debtor impairment charge was taken in FY17.

•  Professional fees associated with the forensic review and FCA investigation;

- These costs relate to legal and forensic advice received in respect of the ongoing FCA investigation.

•  Staff restructuring costs;

- During the year a restructuring exercise was undertaken which resulted in 18 redundancies.

•  Integration costs;

-  The integration costs relate to the integration of the City Lifeline acquisition which was undertaken in January 2016. 

The integration process is complete, and no further costs will be incurred in this regard.

•  Disposal of City Fibre network;

-  On 30 September 2016, the Company disposed of its fibre network to City Fibre Limited. This led to an exceptional charge 

of £0.2m in respect of the loss on disposal and legal fees.

•   Vacant property provision; 

- In FY17, the Birmingham and Hoddesdon offices were vacated, leading to a vacant property charge of £0.4m in the year.

13

Strategic reportRedcentric Report & Accounts 2018Chief Financial Officer’s review continued

Net financing costs

Interest receivable

Other interest receivable

Interest payable

Interest payable on bank loans and overdrafts

Interest payable on finance leases

Amortisation of loan arrangement fees

Net financing costs

Year ended  
31 March  
2018

£000

Year ended  
31 March  
2017 

£000

(19)

(1)

1,241

143

68

1,452

1,433

869

317

68

1,254

1,253

The higher interest payable costs in FY18 reflect the higher margin on the RCF following the restructuring of the Group's senior 
debt facilities in April 2017.

Share-based payments

SAYE schemes

Director and senior manager schemes

MXC options

Employers NI

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

       Variance

£000

£000

£000

%

224

162

148

34

568

188

156

631

105

1,080

36

6

(483)

(71)

(512)

19.1%

3.8%

(76.5)%

(67.6)%

(47.4)%

The MXC shared based expense is in respect of legacy options which by the end of FY18 had been fully expensed.

NI is being accrued, where applicable, at a rate of 13.8% on the potential employee gain on share-based incentives granted. 

During both FY17 and FY18 there was a high turnover of Directors and senior managers and this has reduced the share based 
charge in both years.

14

Strategic report  Redcentric Report & Accounts 2018Chief Financial Officer’s review continued

Taxation

The tax credit for the year was £1.0m (FY17: credit of £1.9m) which was made up of a corporation tax charge of £1.1 (FY17: 
charge of £0.1m) and a deferred tax credit of £2.1m (FY17: credit of £2.0m).

The corporation tax charge comprises a current year corporation tax charge of £0.3m, a prior year corporation tax charge of 
£0.7m and an overseas tax charge of £0.1m.

The prior year corporation tax charge relates to the resubmission of the FY15 and FY16 tax computations. The Group is made 
up several historical acquisitions some of which have tax losses brought forward. The streaming of these tax losses had been 
incorrectly applied in the FY15 and FY16 tax computations and hence the reason for the prior year corporation tax adjustment.

As at 31 March 2018, the Group had £18.9m of tax losses carried forward comprising:

No tax losses carried forward

Losses carried forward:

- Stream 1

- Stream 2

- Stream 3

% of profits

Losses 
available

27.01%

-

43.65%

954,091

19.64%

9,556,568

9.70%

8,349,967

100.00% 18,860,626

Earnings per share and dividends

Basic adjusted earnings per share for FY18 was 4.35p, compared to 4.45p in FY17. Diluted adjusted earnings per share for 
FY18 was 4.32p compared to 4.32p in FY17.

The average share price during the year was 83.55p with the equivalent figure in FY17 of 140.52p. The decrease in average 
share price accounts for the lower dilution effect of the options outstanding.

Dividends

No dividends were paid during FY18. In September 2016 a final dividend of £4.4m in respect of the year ended 31 March 2016 
was distributed to shareholders. 

Financial position

The summary financial position of the Group is set out below:

Non-current assets

Net current assets (excl. adjusted net debt)

Non-current liabilities (excl. adjusted net debt)

Adjusted net debt

Net assets

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

£000

£000

102,724

110,723

3,326

(421)

(27,707)

77,922

8,856

(3,319)

(39,531)

76,729

Net current assets have declined by £5.5m as a result of better working capital management and better conversion of debtors 
in to cash. This, along with normalised funds generated from operations, accounts for the material decrease in net debt.

15

Strategic reportRedcentric Report & Accounts 2018Chief Financial Officer’s review continued

Adjusted net debt and cash flows

Revolving credit facility

Term loans

Cash

Finance leases

Unamortised loan arrangement fees

Adjusted net debt

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

£000

£000

28,000

38,000

-

(6,089)

5,932

(136)

27,707

323

(4,340)

5,752

(204)

39,531

During FY18, adjusted net debt fell from £39.5m at 31 March 2017 to £27.7m as at 31 March 2018. The movements in 
adjusted net debt are analysed below.

Adjusted EBITDA

Working capital movements

Adjusted cash generated from operations

Cash conversion

Capital expenditure

- Cash purchases

- Finance lease purchases

Corporation tax

Interest paid

Non-cash movements in adjusted net debt

Amortisation of loan arrangement fees

Effect of exchange rates

Decrease in adjusted net debt pre-exceptional costs

Exceptional costs

- Exceptional costs

- New share issues

Net (decrease) / increase in adjusted net debt

Adjusted net debt at the beginning of the period

Adjusted net debt at the end of the period

16

Year ended 
31 March 
2018

£000

18,085

4,559

22,644

125.2%

(3,982)

(2,976)

(6,958)

217

(1,246)

(68)

44

(24)

14,633

(3,002)

193

(2,809)

11,824

(39,531)

(27,707)

Strategic report  Redcentric Report & Accounts 2018Chief Financial Officer’s review continued

Working capital movements

Improved control of billing and collections has resulted in the positive working capital movement in FY18. In FY17 the negative 
working capital movements were largely due to a £10m catch up in payments to trade creditors (in FY16 trade creditors had 
been significantly stretched and this practice no longer takes place).

The resolution of legacy debt issues has also led to a significant improvement in the ageing of trade debtors with a significant 
reduction in debtors aged > 90 days. As at 31 March 2018, there was £1.5m of debt more than 3 months overdue, a £6.3m 
improvement on the previous year.

Current

1 to 30 days overdue

31 to 60 days overdue

61 to 90 days overdue

91 to 180 days overdue

> 180 days overdue

Gross trade debtors

Trade debtor impairment provision

Net trade debtors

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

£000

£000

11,323

1,951

1,417

550

945

593

16,779

(981)

15,798

9,095

2,950

2,220

704

3,277

4,580

22,826

(5,576)

17,250

Trade creditor days were 28 at 31 March 2018 compared to 33 as at 31 March 2017.

Financing and covenants

31 March 2018

31 March 2017

Available

Drawn

Undrawn

Available

Drawn

Undrawn

£000

£000

£000

£000

£000

£000

Committed

 - Revolving credit facility

40,000

28,000

12,000

40,000

38,000

2,000

 - Term loans

 - Finance leases

Uncommitted

 - Bank overdraft

 - Finance leases

-

5,932

45,932

-

5,932

33,932

-

-

323

5,752

323

5,752

-

-

12,000

46,075

44,075

2,000

2,000

4,603

6,603

-

-

-

2,000

4,603

6,603

5,000

3,098

8,098

-

-

-

5,000

3,098

8,098

Total borrowing facilities

52,535

33,932

18,603

54,173

44,075

10,098

In addition to the above facilities, the Group has access to a non-committed £20m accordion facility.

The Group’s banking facilities were refinanced in April 2017. Whilst the covenant tests remained the same, the margin 
increased as a result.

Peter Brotherton 

Chief Financial Officer 

27 June 2018

17

Strategic reportRedcentric Report & Accounts 2018Risk management

Identifying, evaluating and managing the principal risks  
and uncertainties facing the Group is an integral part of  
the way Redcentric does business. There are policies  
and procedures in place throughout the operations, 
embedded within our management structure and as part  
of our normal operating processes.

Market and economic conditions are recognised as one of 
the principal risks in the current trading environment. This risk 
is mitigated by the monitoring of trading conditions and the 
constant search for ways to achieve new efficiencies in the 
business without impacting levels of service. 

Reliance on key personnel and management

The success of Redcentric is dependent on the services of key 
management and operating personnel. The Directors believe 
that the Group’s future success will depend largely on its ability 
to retain and attract highly skilled and qualified personnel, and 
to expand, train and manage its employee base. There can be 
no guarantee that suitably skilled and qualified individuals will 
be retained or identified and employed. If the Group fails to 
retain or recruit the necessary personnel, or if the Group loses 
the services of any of its key executives, its business could be 
materially and adversely affected.

Competition

Redcentric operates in a highly competitive marketplace 
and while the Directors believe the Group enjoys significant 
strengths and advantages in competing for business, some of 
the competitors are much larger with considerable scale that 
could allow them to offer similar services for lower prices than 
the Group would be prepared to match, therefore competitors 
could materially adversely impact the scale of the Group’s 
revenues and its profitability. The Group monitors competitor’s 
activity and constantly reviews its own services and prices to 
ensure a competitive position in the market is maintained.

Technology

The market for Redcentric’s services is in a state of constant 
innovation and change. The Group actively participates in 
a number of industry-wide forums, and devotes significant 
resource to the development of new services, ensuring new 
technologies can be incorporated and integrated with the 
Group’s core services. The nature of the Group’s services 
means that they are exposed to a range of technological 
risk, such as viruses, hacking, and an ever-changing spectrum 
of security risk. The Group maintains constant pro-active 
vigilance against such risks and maintains membership of 
some of the highest levels of security accreditation as part of 
the service it offers its customers. 

Infrastructure failure

The Directors believe that one of the key differentiators that 
Redcentric offers is that its services are provided over its 
own controlled and managed infrastructure, such as its own 

18

networks and data centres. Whilst this provides customers 
with comfort over resilience and reliability, the Group is also 
exposed to risks of infrastructure failure. A critical element 
of Redcentric’s operating methodologies and procedures 
is to mitigate such risks through the careful construction, 
maintenance and management of its own infrastructure. 
All networks and data centres have fully resilient fail-over 
procedures with regular testing of back-up and recovery plans.

Strategy

The market for IT managed services in the UK is highly 
fragmented, and is served by a broad spectrum of businesses 
from global telecommunication companies through hardware 
and software providers, system integrators and a range of 
independent managed service providers of varying sizes, 
through to companies providing individual elements of the IT 
managed services spectrum. The market is growing, driven 
by the continued move towards off-premise solutions and 
mobile access to secure services.

Redcentric positions itself in the market as being able to 
combine the benefits of proprietary network and data  
centres with a flexible and technically skilled workforce able 
to deliver and support critical services and solutions in a 
highly secure environment.

Redcentric seeks to differentiate itself in three distinct ways: 

•   Innovation – innovation in the design and delivery  

of services; 

•   Reliability – the right technical skills, organised in the right 

way, to give predictable high-quality results; and 

•   Value – service offerings that are designed to offer value 

for money to mid-market customers. 

Through these differentiators, Redcentric aims to attract 
new customers and to deepen and broaden the relationship 
with existing customers. The Board’s strategy for growth 
comprises of:

•   ongoing investment in expanding and enhancing our own 
infrastructure so that we can provide our customers with 
the very highest levels of security and service; and

•   effective use of our scale and resources to explore and 
invest in new technologies so that our customers can  
benefit from the high levels of innovation across the  
whole industry.

The Board believes that Redcentric’s position between the 
very large system integrators and network operators, and 
the smaller competitors that may lack delivery structure, 
reputation, reliability and financial strength is a very 
compelling one. Redcentric has a strong and reliable set of 
core infrastructure, and has developed a delivery model that 
provides assurance and certainty for customers.

Strategic report  Redcentric Report & Accounts 2018Corporate responsibility

Employees

Charitable activity

At Redcentric we actively encourage all employees to 
raise funds for their chosen charities. All employees are 
contractually entitled to receive one day of paid leave per 
year to volunteer or support a charitable organisation.

We have a Charity Committee that meets every quarter to 
discuss suggestions for charitable activity and we work with 
several charities on a regular basis, including Sue Ryder, 
Macmillan and Sports Relief. Through a combination of 
funds raised by employees for their own chosen charities or 
charitable donations from Redcentric, we contributed over 
£10,000 to various charities in 2017.

By order of the Board 

Peter Brotherton 

Company Secretary 

27 June 2018

Our colleagues have given much to the company over 
the year. We are now a more efficient organisation, and 
this improvement has not been gained at the cost of 
effectiveness. On the contrary, our customers have told us 
that they are more satisfied with us on every parameter we 
survey. I would like to offer my sincere personal thanks to 
each one of our employees in the UK and India who have 
contributed to this achievement. 

Through Redcentric’s apprenticeship programme, we have 
given four young people the opportunity to develop their 
careers with us and gain qualifications in networks, data 
storage, computing and electrotechnical systems. 

Gender pay report

Our first gender pay report showed that the overall difference 
between men and women’s earnings at Redcentric was 23% 
(mean) or 19% (median), based on hourly rates of pay at the 
snapshot date of 5th April 2017. Like most organisations in 
our industry, the primary reason for our gender pay gap is an 
imbalance of male and female colleagues at different levels 
across the organisation. We have fewer female colleagues 
in more senior positions, which attract higher salaries. We 
are confident that as we make progress towards achieving 
greater gender balance across all roles within Redcentric, 
particularly within our technical, sales management and senior 
management roles, our gender pay gap will reduce.

Equality and diversity

Creating a diverse, inclusive and great place for our 
colleagues to work is top of Redcentric’s people agenda. 

Redcentric actively supports the principle of equal 
opportunities in employment and is committed to ensuring 
that individuals are treated fairly, with respect and are 
valued. Redcentric opposes all forms of unlawful or unfair 
discrimination on the grounds of colour, race, religion or 
belief, nationality, ethnic or national origin, sex, gender 
reassignment, sexual orientation, marital or civil partner 
status, age or disability (the "Protected Characteristics").

It is important to Redcentric that no one receives less 
favourable treatment or be disadvantaged on any of the 
above grounds. Every possible step will be taken to ensure 
that individuals are treated equally and fairly and that 
decisions on recruitment and selection and opportunities for 
training and promotion are based solely on objective and 
job-related criteria.

19

Strategic reportRedcentric Report & Accounts 2018Directors’ profiles

NON-EXECUTIVE DIRECTORS

Chris Cole  

Stephen Puckett 

Independent Non-Executive Chairman

Independent Non-Executive Director

Chris Cole was appointed as a Non-Executive Director and 
Chairman of Redcentric with effect from 1 September 2014. 
Chris has a strong track record and experience with quoted 
companies, having successfully led WSP Group plc as CEO 
and subsequently Non-Executive Chairman and Ashtead 
Group plc as Non-Executive Chairman. Chris, as a Chartered 
Engineer, founded and led the development of WSP both 
organically and acquisitively into a global consultancy with 
10,000 people operating in 40 countries. Following WSP’s 
merger with Genivar, Inc. in August 2012, Chris is the  
Non-Executive Chairman of the new engaged company,  
WSP Global Inc. listed on the Toronto Stock Exchange.

In addition to the above Chris is the Non-Executive Chairman 
of Applus Services SA and Tracsis plc.

David Payne (resigned 31st March 2018) 

Independent Non-Executive Director

David Payne was appointed as a Non-Executive Director 
of Redcentric on 19 February 2013. David has a varied 
background of management and entrepreneurship in the IT, 
leisure, and property industries. For 20 years after leaving 
university he worked for Juliana's, a leisure company that 
floated on the main market of the London Stock Exchange in 
1983. David was subsequently recruited by a venture capital 
fund to become chairman of Virtuality Limited, a company 
at the forefront of developing virtual reality. He oversaw the 
successful flotation of this company on the main market of 
the London Stock Exchange in 1994 and then left to devote 
more time to the development of a quoted property company. 
David is also Chairman of Castleton Technology plc.

During the year, David served as Chairman of the 
Remuneration and Nomination Committees and as a member 
of the Audit Committee to 31 March 2018, and was the Senior 
Independent Non-Executive Director to 24 July 2017.

David retired from the Board of Directors effective  
31 March 2018.

Stephen Puckett was appointed as a Non-Executive Director 
on 17 November 2014. Stephen has a wealth of senior 
boardroom experience in a number of listed companies, 
and was Group Finance Director at Michael Page 
International plc from 2001 to 2012. Stephen is also 
Non-Executive Chairman of Hydrogen Group plc and 
a Non-Executive Director of ITE Group plc. Stephen is 
Chairman of the Audit Committee and is a member of 
the Remuneration and Nomination Committees.

Jon Kempster  

Independent Non-Executive Director

Jon Kempster was appointed as a Non-Executive Director 
on 10 January 2017. Jon is the Chief Financial Officer and 
member of the Board at Sports Direct. Prior to this role,  
Jon was the Chief Financial Officer at Utilitywise, an AIM 
listed energy consultancy, and is currently a Non-Executive 
Director of JVM Group, a private company selling 
construction equipment in Russia. Jon has also held Chief 
Financial Officer positions at Wincanton plc, the logistics  
and distribution Group, from 2010 to 2012 and from 2006 to 
2010 Jon was Chief Financial Officer of Delta plc.

Jon is an ACA qualified chartered accountant and a member 
of the Audit, Remuneration and Nomination Committees.

Stephen Vaughan 

Independent Non-Executive Director

Stephen Vaughan was appointed as a Non-Executive Director 
on 13 June 2017. Through his career, Stephen has held a 
number of executive and non-executive roles focused 
on the technology sector. Stephen is also currently the 
Chairman of Progressive Equity Research, the paid-for equity 
research house. 

Until 2015, Stephen was Chief Executive of Phoenix IT plc, 
the main-market listed IT Infrastructure Services business, 
and since then has been Non-Executive Director of 
Mobica, a software development company, and Chairman 
of NetNames, the internet services and online brand 
management company. He has previously been Chief 
Executive at Communisis plc and Synstar plc.

Stephen is Chairman of the Remuneration Committee, 
a member of the Audit and Nomination Committees and 
is the Senior Independent Non-Executive Director as of 
24 July 2017.

20

GovernanceRedcentric Report & Accounts 2018Directors’ profiles continued

EXECUTIVE DIRECTORS

Chris Jagusz 

Chief Executive Officer

Chris Jagusz was appointed Chief Executive Officer on 
20 October 2017. Chris has over twenty-five years of 
experience in the telecoms and managed services industry, 
during which time he has built a track record of delivering 
growth and business transformation.

Chris has enjoyed a mix of both executive and consultancy 
roles through his career. From September 2014 to August 
2016, Chris was Chief Executive of Azzurri Communications. 
During this period, he led the transformation of the business, 
refocusing on growth markets and driving margin and 
efficiency improvements prior to its sale. 

Prior to this role, from July 2012 to September 2014, Chris 
was Managing Director of SSE Telecoms. During this period, 
he drove the investment in advanced networks and products 
which served as the foundation for its growth in commercial 
markets. Other executive roles in the telecoms and managed 
services industry include Managing Director at Daisy Group 
plc (February 2010 – August 2011) and a number of senior 
management roles at BT (1988 to 2006).

Peter Brotherton 

Chief Financial Officer

Peter Brotherton was appointed as Chief Financial Officer 
on 28 November 2016. Peter is a senior and experienced 
Chief Financial Officer with over 25 years' experience across 
a number of senior finance roles. Peter's two previous roles 
were as Chief Financial Officer of Gametech and Chief 
Financial Officer at PKR Group.

Prior to those two roles, from 2011 to 2014, Peter was 
Chief Financial Officer and then Chief Executive of Meucci 
Solutions NV. Meucci Solutions was an international 
telecommunications and managed services business. During 
his time at Meucci Solutions, the business saw strong sales 
and EBITDA growth whilst also extensively reviewing its 
central financial control function.

Peter also had senior finance roles at Varla (UK) Limited, 
Cell Structures Group plc and spent five years at Kingston 
Communications plc, becoming Director of Finance.  
Peter trained at KPMG.

21

GovernanceRedcentric Report & Accounts 2018Corporate governance report

As an AIM listed company Redcentric plc is not required 
to comply with the principles and provisions of the UK 
Corporate Governance Code published by the Financial 
Reporting Council in September 2014, however the Board 
of Redcentric plc is committed to the principles of good 
corporate governance and follows, so far as is practicable 
and appropriate in view of the Group’s size, stage of 
development and the nature of the Company the provisions 
of the UK Corporate Governance Code and complies with 
the provisions of the QCA Guidelines.

The Board of Directors

At the financial year end the Board comprised the 
Non-Executive Chairman, Chris Cole; the Chief Executive, 
Chris Jagusz; the Chief Financial Officer, Peter Brotherton; 
and Non-Executive Directors Jon Kempster, Stephen 
Vaughan, Stephen Puckett and David Payne (resigned 31 
March 2018).

The business and management of the Company and its 
subsidiaries are the collective responsibility of the Board.  
At each meeting, the Board considers and reviews the 
trading performance of the business. The Board has a formal 
written schedule of matters reserved for its review and 
approval. These include the approval of the annual budget, 
major capital expenditure, investment proposals, the interim 
and annual results, and a review of the overall system of 
internal control and risk management.

There are three standing Board Committees: 
Audit, Nomination and Remuneration. Each of these 
Committees acts within defined terms of reference. 
Additional information is set out later in this report and 
also in the Directors’ Remuneration Report in respect of 
the Remuneration Committee. 

Authority for the execution of the approved policies, business 
plan and daily running of the business is delegated to the 
Executive Directors. 

Directors are able to obtain further advice or seek clarity on 
issues raised at the meetings from within the Company or 
from external sources.

The Company’s Articles of Association require that a minimum 
of one third of the Directors must seek re-appointment at the 
next Annual General Meeting.

Nomination Committee

The Nomination Committee consists of Chris Cole (Chairman), 
David Payne (to 31 March 2018), Stephen Puckett, Jon 
Kempster and Stephen Vaughan.

For nominations, the Committee meets as and when 
necessary to consider the appointment of new Executive 
and Non-Executive Directors.

A process is in place for the appointment of new Directors 
involving, if felt appropriate, the use of external consultants 
followed by meetings with both the Committee and 
subsequently with the Board as a whole. This ensures that 
the selection process is both formal and objective. The 
Committee has formal terms of reference (available on 
request from the Company Secretary) and meets at least 
once a year to review succession planning at both Board and 
senior management level across the Group.

Remuneration Committee

The Remuneration Committee consists of Stephen Vaughan 
(Chairman), David Payne (to 31 March 2018), Stephen Puckett 
and Jon Kempster.

Details of the Committee and its policies are set out in the 
Directors’ Remuneration Report on page 29. The Committee 
has formal terms of reference (available on request from the 
Company Secretary).

Audit Committee

Stephen Vaughan is the Senior Independent Non-Executive 
Director and served from 24 July 2017 in this position 
(formerly David Payne).

The Audit Committee consists of Stephen Puckett 
(Chairman), David Payne (to 31 March 2018), Jon Kempster 
and Stephen Vaughan.

All Directors have access to the advice and services of the 
Company Secretary who is responsible for ensuring that 
Board procedures and applicable rules and regulations are 
observed. The Board has a procedure whereby any Director 
may seek, through the Company Secretary, independent 
professional advice, at the Company’s expense, in furtherance 
of his duties.

Formal agendas and reports are provided to the Board on a 
timely basis in advance of Board and Committee meetings 
and the Chairman ensures that all Directors are properly 
briefed on issues to be discussed at Board meetings. 

The Committee has formal terms of reference (available on 
request from the Company Secretary). These include the 
recommendation of, appointment, re-appointment and 
removal of the external auditors, the review of the scope and 
results of the external annual audit by the auditors, their cost 
effectiveness, independence and objectivity. The Committee 
also reviews the nature and extent of any non-audit services 
provided by the external auditors. In addition, the Committee 
reviews the effectiveness of internal controls, considers the 
need for an internal audit function and considers any major 
accounting issues and reports on such matters to the Board. 
The Committee reviews the integrity of the financial

22

GovernanceRedcentric Report & Accounts 2018Corporate governance report continued

statements and formal announcements. A whistle-blowing 
arrangement exists whereby matters can be confidentially 
reported to the Committee. The Executive Directors are 
not members of the Committee but attend the meetings by 
invitation, as necessary, to facilitate its business.

The principal treasury related risks are documented and 
approved by the Board. Details of any derivatives and 
financial instruments are set out in notes 18 and 19 to the 
financial statements.

Relations with shareholders and investors

Copies of the Annual Report & Accounts are issued to all 
shareholders who have requested them, and copies are 
available on the Group’s website www.redcentricplc.com 
The Half Year Report is also available on the Group’s 
website. The Group makes full use of its website to provide 
information to shareholders and other interested parties. 
The Company Secretary also deals with a number of written 
or e-mailed enquiries throughout the year.

Shareholders are given the opportunity to raise questions at 
the Annual General Meeting and the Directors are available 
both prior to and after the meeting for further discussion 
with shareholders.

During the year, the Chief Executive Officer and the 
Chief Financial Officer met with institutional investors after 
the announcement of the preliminary and interim results. 
Additional meetings were arranged during the year 
by the Group’s brokers Numis Securities Limited and 
finnCap Limited. Feedback arising from these meetings  
was communicated to the Board and the Company Secretary 
also reports to the Board if there is feedback from  
other shareholders.

Stephen Vaughan, as Senior Independent Non-Executive 
Director, is available to shareholders if they wish to raise 
any matters that contact through the normal channels of 
Non-Executive Chairman, Chief Executive Officer, Chief 
Financial Officer or Company Secretary has failed to resolve 
or for which such contact is inappropriate.

The Chief Financial Officer monitors the level and nature of 
non-audit services and specific assignments are flagged for 
approval by the Audit Committee as appropriate. The Audit 
Committee reviews non-audit fees and considers implications 
for the objectivity and independence of the relationship with 
the external auditors.

The Board is satisfied that the Chairman of the Audit 
Committee has recent and relevant financial experience 
necessary to meet the requirements of the Corporate 
Governance Code.

Internal control

The Board has overall responsibility for the Group’s system 
of internal control and for reviewing its effectiveness. The 
implementation and maintenance of the risk management 
and internal control systems are the responsibility of the 
Executive Directors and senior management. The internal 
control system is designed to manage risk rather than 
eliminate it and can therefore only provide reasonable and 
not absolute assurance against material misstatement or 
loss. In accordance with the guidance set out in the Turnbull 
Guidance on Internal Control, the Group has an on-going 
process for identifying, evaluating and managing the 
significant risks faced by it. 

The Group is committed to maintaining high standards 
of business conduct and operates under an established 
internal control framework covering financial, operational 
and compliance controls. This is achieved through an 
organisational structure that has clear reporting lines and 
delegated authorities. The management and monitoring  
of risk and performance occurs at multiple levels throughout 
the Group. In addition, the Group maintains written 
processes to control expenditure, authorisation limits, 
purchase ordering, sales order intake, project management, 
inventories and assets.

The Board receives monthly financial information which 
includes key performance and risk indicators and the Chief 
Executive Officer and the Chief Financial Officer report 
on significant changes in the business and the external 
marketplace to the extent they represent significant risk. 
There is an established budgetary system with an annual 
budget approved by the Board. The Board reviews the 
results against budget, forecasts and prior year actual figures, 
together with other business measures on a monthly basis.

23

GovernanceRedcentric Report & Accounts 2018Redcentric Report & Accounts 2018

Corporate governance report continued

Substantial shareholders

As at 31 March 2018 and 25 May 2018 (being the latest practicable date before the publication of the report) the Company 
had been notified of the following significant interests in its ordinary, voting share capital:

Coltrane Asset Management LP

ND Capital Investments Limited

Kestrel Partners LLP

Mr Richard Griffiths

Slater Investments

Schroder Investment Management

Eugenia II Investment Holdings

31 March 
2018

Number

31 March 
2018 

%

25 May  
2018

Number

25 May 
2018 

%

29,172,303

20,113,885

19,658,511

15,848,285

8,625,877

7,455,274

5,540,495

19.56

13.49

13.18

10.63

5.78

5.00

3.72

28,672,303

20,113,885

19,788,958

16,435,919

8,625,877

7,455,274

5,540,495

19.23

13.49

13.27

11.02

5.78

5.00

3.72

24

GovernanceRedcentric Report & Accounts 2018Directors’ report

The Directors present their annual report together with the audited financial statements for the year ended 31 March 2018.

Principal activity

The principal activity of the Group during the year was the supply of IT managed services. The Company is a holding company.

The Strategic report on pages 4-19 contains a review of the business, future developments and the principal risks and 
uncertainties. 

Directors

The following were Directors of Redcentric plc during the year and at the date of approval of these financial statements:

Peter Brotherton  
Chris Jagusz (appointed 20 October 2017) 
Fraser Fisher (resigned 20 October 2017) 
Chris Cole 
Stephen Puckett 
David Payne (resigned 31 March 2018) 
Jon Kempster 
Stephen Vaughan 

As at 31 March 2018 the Directors' beneficial interests and those of their families in the ordinary share capital of the Company 
were as follows:

Peter Brotherton

Chris Jagusz

Chris Cole

Stephen Vaughan

David Payne

31 March 
2018

31 March 
2017 

Number of 
shares

Number of 
shares

20,000

7,953

20,000

20,000

-

-

-

-

100,626

100,626

Relevant Directors will retire in accordance with the terms of the articles of the Company and, being eligible, will offer 
themselves for re-election at the forthcoming Annual General Meeting.

Details of the Directors’ contracts, remuneration and share options granted are set out in the Directors’ Remuneration Report 
on page 29.

As permitted by the Articles of Association, the Directors have the benefit of an indemnity which is a qualifying third-party 
indemnity provision as defined by Section 234 of the Companies Act 2006. The indemnity was in force throughout the last 
financial year and is currently in force. The Company also purchased and maintained Directors’ and Officers’ liability insurance 
throughout the financial year in respect of itself and its Directors.

Staff policy

The Group’s employment policies are designed to ensure that they meet the statutory, social and market practices where the 
Group operates. The Group systematically provides employees with information on matters of concern to them, consulting 
them or their representatives regularly, so that their views can be taken into account when making decisions that are likely  
to affect their interests. Employee involvement in the Group is encouraged, as achieving a common awareness on the part  
of all employees of the financial and economic factors affecting the Group plays a major role in maintaining its relationship  
with its staff.

25

GovernanceRedcentric Report & Accounts 2018 
 
 
 
Directors’ report continued

The Group is committed to employment policies, which follow best practice, based on equal opportunities for all employees, 
irrespective of sex, race, colour, disability or marital status. The Group gives full and fair consideration to applications for 
employment for disabled persons, having regard to their aptitudes and abilities. Appropriate arrangements are made for 
the continued employment and training, career development and promotion of disabled persons employed by the Group. 
If members of staff become disabled the Group continues employment, either in the same or an alternative position, with 
appropriate retraining being given if necessary.

Employees

The average number of employees employed during the year was as follows:

Directors 

Senior managers 

Other employees 

Total average headcount 

Share scheme

Male

Female

Total

6

4

389

399

-

2

100

102

6

6

489

501

The Group believes that having an effective employee share ownership programme helps to align employees’ interests 
with shareholders, and provides an effective tool in attracting, retaining and motivating staff. In November 2014 the Group 
launched the HMRC approved Redcentric plc Save-As-You-Earn Option Plan 2014. Under the Plan, employees contribute a 
monthly amount which is saved over three years to buy shares in the Company at a pre-determined price. 

Since inception, there have been three awards of options under the plan.

•   On 17 December 2014, the Company granted options over a total of 1,134,886 ordinary shares of 0.1p each to 180 

employees. The options are available for exercise from 31 March 2018, with an exercise price of 107p, which is a 20% 
discount to the average closing price on the three days ending 21 November 2014, the last trading date before the launch 
of the Plan on 24 November 2014.

•   On 14 December 2015, the Company granted options over a total of 163,905 ordinary shares to 62 employees.  

These options are available for exercise from 31 March 2019, with an exercise price of 154p, which is a 20% discount to the 
average closing price on the three days ending 20 November 2015, the last trading date before the launch of the Plan on  
23 November 2015.

•   On 30 August 2017, the Company granted options over a total of 1,223,390 ordinary shares to 91 employees. These options 
are available for exercise from 30 August 2020, with an exercise price of 63p, which is a 20% discount to the average closing 
price on the three days ending 4 August 2017, the last trading date before the launch of the Plan.

As at 31 March 2018, the following options had been granted under the plan:

Exercise 
price 

Options 
granted 

Options  
exercised

Options  
cancelled

Options  
remaining

107p

154p

63p

1,134,886

163,905

1,223,390

2,522,181

-

-

-

-

(840,217)

(130,720)

294,669

33,185

(55,712)

1,167,678

(1,026,649)

1,495,532

Grant date

17 December 2014

14 December 2015

30 August 2017

Total

26

GovernanceRedcentric Report & Accounts 2018 
Directors’ report continued

Annual General Meeting

Subsequent events

There have been no significant events between the balance 
sheet date and the date of approval of these accounts.

Future developments

Future developments and current trading and prospects are 
set out in the Chairman’s Statement, Chief Executive’s review 
and Chief Financial Officer’s review.

By order of the Board 

Peter Brotherton 
Company Secretary 

27 June 2018

The Annual General Meeting will be held at 10am 
at CMS Cameron McKenna Nabarro Olswang LLP,  
Cannon Place, 78 Cannon Street, London EC4N 6AF  
on 3 September 2018.

Dividend

While the Group remains cash generative, the Board has 
decided that it is not appropriate to pay a dividend in respect 
of the year ended 31 March 2018. The Board will review this 
situation on an ongoing basis.

Financial risk management objectives and policies

The Company’s financial risk management objectives and 
policies are described in note 18 to the financial statements.

Disclosure of information to auditors

The Directors who were members of the Board at the time of 
approving the Directors’ Report are listed on page 25. Having 
made enquiries of fellow Directors, each of these Directors 
confirms that:

•   To the best of each Director’s knowledge and belief, there 
is no information relevant to the preparation of their report 
of which the Group’s auditors are unaware; and

•   Each Director has taken all the steps a Director might 
reasonably be expected to have taken to be aware of 
relevant audit information and to establish that the Group’s 
auditors are aware of that information.

27

GovernanceRedcentric Report & Accounts 2018Statement of Directors’ responsibilities

The Directors are responsible for keeping adequate 
accounting records that are sufficient to show and explain  
the parent Company’s transactions and disclose with 
reasonable accuracy at any time the financial position of  
the parent Company and enable them to ensure that 
its financial statements comply with the Companies Act 
2006. They are responsible for such internal control as 
they determine is necessary to enable the preparation of 
financial statements that are free from material misstatement, 
whether due to fraud or error, and have general responsibility 
for taking such steps as are reasonably open to them to 
safeguard the assets of the Group and to prevent and detect 
fraud and other irregularities. 

Under applicable law and regulations, the Directors are also 
responsible for preparing a Strategic Report and a Directors’ 
Report that complies with that law and those regulations. 

The Directors are responsible for the maintenance and 
integrity of the corporate and financial information included 
on the company’s website. Legislation in the UK governing 
the preparation and dissemination of financial statements 
may differ from legislation in other jurisdictions.

By order of the Board  

Peter Brotherton 
Company Secretary 

27 June 2018

The Directors are responsible for preparing the Annual Report 
and the Group and parent Company financial statements in 
accordance with applicable law and regulations. 

Company law requires the Directors to prepare Group and 
parent Company financial statements for each financial year. 
As required by the AIM Rules of the London Stock Exchange 
they are required to prepare the Group financial statements 
in accordance with International Financial Reporting 
Standards as adopted by the European Union (IFRSs as 
adopted by the EU) and applicable law and have elected 
to prepare the parent Company financial statements in 
accordance with UK accounting standards and applicable law 
(UK Generally Accepted Accounting Practice), including FRS 
101 Reduced Disclosure Framework.

Under company law the Directors must not approve the 
financial statements unless they are satisfied that they give 
a true and fair view of the state of affairs of the Group and 
parent Company and of their profit or loss for that period.  
In preparing each of the Group and Parent company financial 
statements, the Directors are required to: 

•   select suitable accounting policies and then apply them 

consistently; 

•   make judgements and estimates that are reasonable, 

relevant, reliable and prudent; 

•   for the Group financial statements, state whether they  

have been prepared in accordance with IFRSs as adopted 
by the EU; 

•   for the parent Company financial statements, state whether 
applicable UK accounting standards have been followed, 
subject to any material departures disclosed and explained 
in the financial statements; 

•   assess the Group and parent Company’s ability to continue 

as a going concern, disclosing, as applicable, matters 
related to going concern; and 

•   use the going concern basis of accounting unless they 

either intend to liquidate the Group or the parent 
Company or to cease operations, or have no realistic 
alternative but to do so. 

28

GovernanceRedcentric Report & Accounts 2018Directors’ remuneration report (unaudited unless stated otherwise)

Annual statement by the Chairman of the Remuneration Committee

The Remuneration Committee comprises David Payne (Chairman to 31 March 2018), Stephen Vaughan (Chairman from  
1 April 2018), Stephen Puckett and Jon Kempster. The Committee makes recommendations to the Board, within agreed  
terms of reference, on the remuneration and other benefits, including bonuses and share options of the Executive Directors.  
In considering the remuneration for the year, the Committee consulted with the Executive Directors about its proposals.  
The Board sets the fees payable to the Non-Executive Directors.

Remuneration policy

The Group is committed to maximising shareholder value over time. Each year, the Remuneration Committee reviews the 
incentive and reward packages for the Executive Directors to ensure that they are aligned with the Company’s objectives and 
are appropriate to attract, retain and motivate management behaviour in support of the creation of shareholder value.

Terms of reference

The Committee makes recommendations to the Board, within agreed terms of reference, on the remuneration and other 
benefits, including bonuses and share options, of the Executive Directors. In considering the remuneration for the year,  
the Committee consulted with the Executive Directors about its proposals. The Board sets the fees payable to the 
Non-Executive Directors.

Chief Executive 

On 10 August 2017, Fraser Fisher notified the Board of his intention to resign as a Director and Chief Executive Officer on  
31 December 2017. Following the appointment of Chris Jagusz to the Board on 20 October 2017, Fraser Fisher resigned  
as a Director on the same date. 

Basic salary and benefits

Basic salaries are reviewed on a discretionary basis.

The benefits provided for each Executive Director may include:

i.  life assurance cover of four times salary;

ii. private medical insurance for themselves, their spouse and their children;

iii. a contribution to a private pension plan.

Performance related bonus

The Remuneration Committee determines the criteria for the award of performance bonuses for the Executive Directors in 
advance of each year. The bonuses are non-pensionable. Non-Executive Directors do not receive a bonus.

In addition to the Long-Term Incentive Programme, the Board put in place during the year a special bonus scheme for the two 
Executive Directors which would pay out, in the event of a change of control, a sum linked to the growth in share price since 
October 2017, subject to an initial uplift requirement.

Share options

Executive Directors are entitled to participate in the Company share option schemes. The Remuneration Committee approves 
the granting of any share options.

Fees

The Board, within the limits stipulated by the Articles of Association and following recommendation by the Executive Directors, 
determines Non-Executive Directors’ fees. The Chairman receives a fee of £70,000 with the other Non-Executive Directors 
receiving a fee of £35,000, with an additional fee of £5,000 for chairing a Board committee.

29

GovernanceRedcentric Report & Accounts 2018Directors’ remuneration report (unaudited unless stated otherwise) 
continued

Recruitment and promotion policy

The Committee proposes an Executive Director’s remuneration package for new appointments in line with the principles 
outlined in the table below:

Element of remuneration

Policy

Base salary

Benefits

Pension

Annual bonus

Base salaries are set by the Committee on appointment and then normally reviewed 
annually. In setting and reviewing salaries, the Committee considers the responsibilities of 
the role, progression in the role, individual performance, skills, experience and pay levels 
within the Group. 

Benefits as provided to current Executive Directors. Benefits for each Executive Director 
may include life assurance cover of four times salary and private medical insurance for 
themselves, their spouse and their children.

A contribution to a private pension plan.

The Remuneration Committee determines the criteria for the award of performance 
bonuses. An annual bonus would operate in the same way as current executives and would 
be pro-rated to reflect the period of employment.

Long-term incentives

Executive Directors are entitled to participate in the Company share options schemes.  
The Remuneration Committee approves the granting of any share options.

Service contracts

The Chief Executive Officer has a service contract with a provision for termination notice period of six months (twelve months in 
the event of a takeover), with the Chief Financial Officer having a termination notice period of six months (twelve months in the 
event of a takeover).

Non-Executive Directors have letters of appointment. Appointments can be terminated with between one and six months’ 
notice. The remuneration of the Non-Executive Directors takes the form solely of fees which are not pensionable.

The details of the Executive and Non-Executive Directors’ service contracts are summarised below:

Executive Directors

Chris Jagusz (appointed 20 October 2017)

Fraser Fisher (resigned 20 October 2017)

Peter Brotherton

Non-Executive Directors

David Payne (resigned 31 March 2018)

Chris Cole

Stephen Puckett

Jon Kempster 

Stephen Vaughan

Date of contract

Notice period 
(months)

Length of service at 
31 March 2018

20 October 2017

8 April 2013

28 November 2016

19 February 2013

1 September 2014

17 November 2014

10 January 2017

13 June 2017

6*

12

6*

6

6

6

6

6

5 months

1 year 4 months

5 years 1 month

3 years 7 months

3 years 4 months

1 year 2 months

9 months

*12 months in the event of a takeover.

The service contracts continue until notice on either side is given.

30

GovernanceRedcentric Report & Accounts 2018Directors’ remuneration report (audited) continued

The Executive Directors’ salaries for the 2018 financial year are set out in the table below:

Executive Directors

Chris Jagusz

Peter Brotherton

Salary  
31 March 
2018

£000

Salary  
31 March 
2017

£000

310

200

-

170

Chairman and Non-Executive Directors’ fees

The Board, within the limits stipulated by the Articles of Association and following recommendation by the Executive Directors, 
determines Non-Executive Directors’ fees. The Chairman receives a fee of £70,000 with the other Non-Executive Directors 
receiving a fee of £35,000, with an additional fee of £5,000 for chairing a Board committee.

Chris Cole

David Payne (resigned 31 March 2018)

Stephen Puckett

Jon Kempster

Stephen Vaughan

Annual fee  
31 March 
2018 

£000

Annual fee  
31 March 
2017

£000

70

40

40

35

28

70

40

40

5

-

Directors may claim reasonable business expenses within the terms of the Group’s expense policy and be reimbursed on  
the same basis as all employees. The Group may reimburse business expenses which are in future classified as taxable benefits 
by HMRC. 

Total remuneration for the Chief Executive Officer

The table below shows the total remuneration figure for the Chief Executive Officer over a five-year performance period.  
The total remuneration figure includes bonus and benefits. 

Year

2018

2017

2016

2015

2014

Executive

Chris Jagusz  
Fraser Fisher**

Fraser Fisher

Fraser Fisher 
Tony Weaver †

Tony Weaver

Tony Weaver

** Fraser Fisher was Chief Executive Officer until his resignation on 20 October 2017. Chris Jagusz was appointed Chief Executive Officer at this time.

† Tony Weaver was Chief Executive Officer until his resignation on 1 November 2016. Fraser Fisher was appointed Chief Executive Officer at this time.

Total single 
figure

£000

154  
209

369

266 
120

204

204

31

GovernanceRedcentric Report & Accounts 2018Directors’ remuneration report (audited) continued

The remuneration of the Directors in respect of the year was as follows:

Basic salary, 
allowances 
and fees

£000

Bonus

£000

Payment 
in lieu of 

notice Holiday

Pension

Gain on 
Option 
Exercise

£000

£000

£000

£000

2018 
Total

£000

2017 
Total

£000

Executive 

Chris Jagusz  
(appointed 20 October 2017)

Peter Brotherton

Fraser Fisher  
(resigned 20 October 2017)

Tim Coleman  
(resigned 6 November 2016)

Non-Executive 

Chris Cole

David Payne 

Stephen Puckett

Tony Weaver  
(resigned 1 November 2016)

Stephen Vaughan

Jon Kempster

Total

154

200

199

-

70

40

40

-

28

35

-

40

-

-

-

-

-

-

-

-

-

-

159

-

-

15

-

-

-

-

-

4

-

-

-

-

-

-

-

-

-

10

10

-

-

-

-

-

-

-

-

-

154

254

59

427

-

-

-

-

-

-

-

70

55

40

-

28

35

-

88

369

208

70

40

40

18

-

5

766

40

174

4

20

59

1,063

838

Details of share options in the Group held by the Directors during the year are as follows (audited):

Exercise 
Price 

Balance 
31 Mar 
2017

Granted

Forfeited /
Expired

Exercised

Chris Jagusz

Peter Brotherton

Fraser Fisher

(a)

(b)

(c)

(d)

(c)

(e)

(f)

(g)

nil

nil

nil

63p

nil

70p

80p

107p

-

349,800

161,905

-

-

-

192,481

28,571

161,905

221,052

-

-

-

-

-

-

421,052

(421,052)

276,143

581,968

16,822

-

-

-

-

-

(16,822)

-

-

-

-

-

-

(276,143)

Balance 
31 Mar 
2018

349,800

161,905

192,481

28,571

382,957

-

-

-

-

581,968

-

874,933

421,052

(437,874)

(276,143)

581,968

Further information regarding the options noted above is set out below.

(a) The options were granted on 4 December 2017 under the Group's Long-Term Incentive Plan. The options will vest post the 
release of the Group's results for the year ended 31 March 2020 subject to the achievement of performance conditions related 
to the growth in earnings per share.

(b) The options were granted on 28 December 2016 under the Group's Long-Term Incentive Plan. The options will vest post 
the release of the Group's results for the year ended 31 March 2019 subject to the achievement of performance conditions 
related to the growth in earnings per share.

32

GovernanceRedcentric Report & Accounts 2018Directors’ remuneration report (audited) continued

(c) The options were granted on 29 June 2017 under the Group's Long-Term Incentive Plan. The options will vest post the 
release of the Group's results for the year ended 31 March 2020 subject to the achievement of performance conditions related 
to the growth in earnings per share. Fraser Fisher's options lapsed on him leaving the Company.

(d) The options were granted pursuant to the Group's HMRC approved Save-As-You-Earn Option Plan 2017 under which 
employees contribute a monthly amount which is saved over three years to buy shares. There are no performance conditions. 

(e) The options were granted on 18 April 2013 under the Group's EMI scheme. The options were exercised on 24 January 2018.

(f) The options were granted under the Group's EMI scheme and all of the options are non-qualifying under the terms of 
the scheme. The earliest vesting date for the options was 15 November 2016 and they are subject to the achievement of 
performance conditions related to the achievement of a pre-defined level of share price growth.

(g) The options were granted pursuant to the Group's HMRC approved Save-As-You-Earn Option Plan 2015 under  
which employees contribute a monthly amount which is saved over three years to buy shares. There are no performance 
conditions. Fraser Fisher's options lapsed on him leaving the Company.

Directors’ interests in shares

The interests (both beneficial and family interests) of the Directors in office at the date of this report in the share capital 
of the Group were as follows: 

                          Interests in ordinary shares £0.001

At 31 March 
2018

At 31 March 
2017

Executive 

Chris Jagusz

Fraser Fisher

Peter Brotherton

Non-Executive 

Chris Cole

David Payne 

Stephen Puckett

Jon Kempster

Stephen Vaughan

Total

7,953

-

20,000

20,000

100,626

-

-

20,000

168,579

-

106,807

-

-

100,626

-

-

-

Interests in  
share based 
incentives

Options 
(unvested)

349,800

581,986

382,957

-

-

-

-

-

207,433

1,314,743

33

GovernanceRedcentric Report & Accounts 2018Directors’ remuneration report (audited) continued

Remuneration policy for Executive Directors compared to other employees

The table below shows the movement in the salary, benefits and annual bonus for the Chief Executive Officer between the 
current and previous financial year compared to that of the total amounts for all employees of the Group for each of these 
elements of pay. 

Chief Executive Officer 

Salary

Benefits

Annual Bonus

Average of all employees

Salary

Benefits

Annual Bonus

2018

£000

342

11

-

37

1

1

2017

£000

350

1

18

38

1

1.3

% change

(2.3)%

1000%*

-

(2.6)%

0%

(23)%

*In the 2018 financial year the Chief Executive Officer received a car allowance as part of his remuneration package.

Relative importance of the spend on pay

The table below shows the total pay for all Redcentric’s employees compared to other key financial indicators. Additional 
information on the number of employees, total revenue and underlying profit has been provided for context. 

Employee costs

Dividends to shareholders

Income tax

Average number of employees

Revenue 

Adjusted EBITDA

2018

£000

23,860

-

1,004

501

99,990

18,085

2017

£000

25,350

4,406

(1,870)

541

104,623

17,273

% change

(5.9)%

(100)%

-

(7.4)%

(4.4)%

4.7%

Resignation arrangements for Fraser Fisher

Fraser Fisher's employment with the Group ended on 31 December 2017 following a handover period to ensure a smooth 
transition process. Chris Jagusz was appointed as Chief Executive on 16th October 2017 and as a Director on 20th October 
2017; on this date Fraser Fisher resigned from the Board.

The Committee determined that he will continue to be paid his salary and normal package benefits up to 10th August 2018 
in line with his notice period of 12 months.

The remuneration arrangements for Chris Jagusz who replaced Fraser Fisher as Chief Executive Officer are in line with the 
Remuneration Policy. 

Share price

The market price of the Company’s shares on 31 March 2018 was 78p per share. The highest and lowest market prices during 
the year were 97p and 70p respectively. 

Stephen Vaughan  
Chairman, Remuneration Committee  
On behalf of the Board, 27 June 2018

34

GovernanceRedcentric Report & Accounts 2018Independent auditor’s report to the members of Redcentric plc

1. Our opinion is unmodified 

We have audited the financial statements of Redcentric Plc (“the Group”) for the year ended 31 March 2018 which comprise 
the Consolidated Income Statement, the Consolidated Statement of Comprehensive Income, the Consolidated Statement of 
Changes in Equity, the Consolidated Statement of Financial Position, the Consolidated Cash Flow Statement, the Company 
Balance Sheet, the Company Statement of Changes in Equity and the related notes, including the accounting policies in note 1. 

In our opinion:

•   the financial statements give a true and fair view of the state of the Group’s and of the parent Company’s affairs as at 

31 March 2018 and of the Group’s profit for the year then ended; 

•   the group financial statements have been properly prepared in accordance with International Financial Reporting Standards 

as adopted by the European Union; 

•   the parent Company financial statements have been properly prepared in accordance with UK accounting standards, 

including FRS 101 Reduced Disclosure Framework; and 

•   the financial statements have been prepared in accordance with the requirements of the Companies Act 2006. 

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (“ISAs (UK)”) and applicable law. Our 
responsibilities are described below. We have fulfilled our ethical responsibilities under, and are independent of the Group in 
accordance with, UK ethical requirements including the FRC Ethical Standard as applied to listed entities. We believe that the 
audit evidence we have obtained is a sufficient and appropriate basis for our opinion.

Overview

Materiality:

£549k (2017: £520k)

Group Financial statements as a whole

0.55% of group revenue (2017: 0.50% of group revenue)

Coverage:

97% of group profit before tax (2017: 97%)

Risks of material misstatement:

Management judgement

Low risk, high value

Recoverability of trade receivables and accrued revenue

Carrying value of investments (parent company risk)

2. Key audit matters: our assessment of risks of material misstatement

Key audit matters are those matters that, in our professional judgment, were of most significance in the audit of the financial 
statements and include the most significant assessed risks of material misstatement (whether or not due to fraud) identified 
by us, including those which had the greatest effect on: the overall audit strategy; the allocation of resources in the audit; 
and directing the efforts of the engagement team. These matters were addressed in the context of our audit of the financial 
statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. 
In arriving at our audit opinion above, the key audit matters, in decreasing order of audit significance, were as follows.

Provision for trade receivables and accrued income £18.6m (2017: £20.4m), Risk vs 2017: down.

The risk: subjective estimate 

The Group has a history of material charges against the recoverability of trade receivables and accrued income. Accordingly, 
the Group has recognised a provision for irrecoverable items against both trade receivables and accrued income reflecting the 
value of these balances which the Group anticipates will not be realised. As there is a significant level of judgement involved in 
estimating the value of this provision there is a risk that the amount of provision recognised may be misstated and we consider 
this to be a key audit matter.

35

GovernanceRedcentric Report & Accounts 2018Independent auditor’s report to the members of Redcentric plc continued

Our audit procedures included:

•   Historical comparisons: Considering the historical accuracy of provisions over trade receivables and accrued income by 
comparing prior year provisions to actual utilisation in the year and actual levels of debtor and accrued income recovery;

•   Our sector experience: Challenging key assumptions behind the provisions against accrued income and trade receivables 

such as history of trading with clients, based on our knowledge of the Group; 

•   Our sector experience: Assessing whether the level of provision recognised by the Directors in respect of aged and 
overdue trade receivables and accrued income reflected our knowledge of the Group or probable changes in the 
business environment; 

•  Tests of details: Agreeing a sample of accrued trade receivables at the year end to post year end cash receipts; and

•   Assessing transparency: Assessing the adequacy of the Group’s disclosures about the degree of estimation involved in 

arriving at the provision.

Recoverability of parent company investment in subsidiaries £101.6m (2017: £101.0), Risk vs 2017: stable

The risk: forecast based valuation

The carrying amount of the parent company’s investments in subsidiaries are significant and at risk of irrecoverability due to 
weakening demand in certain areas of the business. The estimated recoverable amount of these balances is subjective due to 
the inherent uncertainty in forecasting trading conditions and cash flows used in the budgets for the subsidiary companies. 

Our audit procedures included:

•   Benchmarking assumptions: Challenging the assumptions used in the cash flows included in the forecasts based on our 

knowledge of the Group and the markets in which the subsidiaries operate; 

•   Historical comparisons: Assessing the reasonableness of the forecasts by considering the historical accuracy of the 

previous forecasts;

•   Our sector experience: Evaluating the current level of trading, including identifying any indications of a downturn in 
activity, by examining the post year end management accounts and considering our knowledge of the Group and the 
market; and

•   Assessing transparency: Assessing the adequacy of the parent company’s disclosures in respect of the investment 

in subsidiaries.

3. Our application of materiality and an overview of the scope of our audit 

The materiality for the Group financial statements as a whole was set at £549k (2017: £520k), determined with reference to a 
benchmark of Total Revenues of £100.0m (2017: £104.6m), of which it represents 0.55% (2017: 0.50%).

The materiality for the Parent company financial statements as a whole was set at £548k (2017: £490k), determined with 
reference to a benchmark of gross assets of £101.6m (2017: £101.0m), of which it represents 0.54% (2017: 0.48%).

We report to the Audit Committee any corrected or uncorrected identified misstatements exceeding £27.0k (2017: £15.6k), 
in addition to other identified misstatements that warranted reporting on qualitative grounds.

Of the Group’s 3 (2017: 5) reporting components, we subjected 2 (2017: 4) to full scope audits for group purposes. 
All components subject to full scope audit were audited by the Group audit team at the Group’s head office. The other 
component was subject to a desktop review.

The components within the scope of our work accounted for the following percentages of the Group’s results:

Audits for group reporting purposes

2 (2017: 4)

100% (2017: 100%)

97% (2017: 97%)

100% (2017: 100%)

Total

2 (2017: 4)

100% (2017: 100%)

97% (2017: 97%)

100% (2017: 100%)

Number of 
components

Group 
revenue

Group profit 
before tax

Group total 
assets

The Group audit team approved the component materialities, which ranged from £215k to £548k (2017: £145k to £490k), 
having regard to the mix of size and risk profile of the Group across the components.

36

GovernanceRedcentric Report & Accounts 2018Independent auditor’s report to the members of Redcentric plc continued

4. We have nothing to report on going concern 

7. Respective responsibilities 

We are required to report to you if we have concluded 
that the use of the going concern basis of accounting is 
inappropriate or there is an undisclosed material uncertainty 
that may cast significant doubt over the use of that basis for 
a period of at least twelve months from the date of approval 
of the financial statements. We have nothing to report in 
these respects. 

5.  We have nothing to report on the other 

information in the Annual Report 

The Directors are responsible for the other information 
presented in the Annual Report together with the financial 
statements. Our opinion on the financial statements does 
not cover the other information and, accordingly, we do not 
express an audit opinion or, except as explicitly stated below, 
any form of assurance conclusion thereon. 

Our responsibility is to read the other information and, 
in doing so, consider whether, based on our financial 
statements audit work, the information therein is materially 
misstated or inconsistent with the financial statements or 
our audit knowledge. Based solely on that work we have not 
identified material misstatements in the other information. 

Strategic report and Directors’ report  
Based solely on our work on the other information:

Directors’ responsibilities  
As explained more fully in their statement set out on page 
28, the Directors are responsible for: the preparation of the 
financial statements including being satisfied that they give 
a true and fair view; such internal control as they determine 
is necessary to enable the preparation of financial statements 
that are free from material misstatement, whether due to 
fraud or error; assessing the Group and parent Company’s 
ability to continue as a going concern, disclosing, as 
applicable, matters related to going concern; and using the 
going concern basis of accounting unless they either intend 
to liquidate the Group or the parent Company or to cease 
operations, or have no realistic alternative but to do so. 

Auditor’s responsibilities  
Our objectives are to obtain reasonable assurance about 
whether the financial statements as a whole are free from 
material misstatement, whether due to fraud or error, and to 
issue our opinion in an auditor’s report. Reasonable assurance 
is a high level of assurance, but does not guarantee that an 
audit conducted in accordance with ISAs (UK) will always 
detect a material misstatement when it exists. Misstatements 
can arise from fraud or error and are considered material 
if, individually or in aggregate, they could reasonably be 
expected to influence the economic decisions of users taken 
on the basis of the financial statements. 

•   we have not identified material misstatements in the 

Strategic report and the Directors’ report; 

A fuller description of our responsibilities is provided on the 
FRC’s website at www.frc.org.uk/auditorsresponsibilities. 

•   in our opinion the information given in those reports for 

the financial year is consistent with the financial statements; 
and 

•   in our opinion those reports have been prepared in 

accordance with the Companies Act 2006. 

6.  We have nothing to report on the other 
matters on which we are required to 
report by exception 

Under the Companies Act 2006, we are required to report to 
you if, in our opinion: 

•   adequate accounting records have not been kept by the 
parent Company, or returns adequate for our audit have 
not been received from branches not visited by us; or 

•   the parent Company financial statements are not in 

agreement with the accounting records and returns; or 

•   certain disclosures of Directors’ remuneration specified by 

law are not made; or 

8. The purpose of our audit work and to whom 
we owe our responsibilities 

This report is made solely to the Company’s members, 
as a body, in accordance with Chapter 3 of Part 16 of the 
Companies Act 2006. Our audit work has been undertaken 
so that we might state to the Company’s members those 
matters we are required to state to them in an auditor’s report 
and for no other purpose. To the fullest extent permitted by 
law, we do not accept or assume responsibility to anyone 
other than the Company and the Company’s members, as a 
body, for our audit work, for this report, or for the opinions 
we have formed. 

John Pass (Senior Statutory Auditor)  
for and on behalf of KPMG LLP, Statutory Auditor  

Chartered Accountants  

1 Sovereign Square, Sovereign Street, 

Leeds LS1 4DA 

•   we have not received all the information and explanations 

27 June 2018

we require for our audit. 

We have nothing to report in these respects. 

37

GovernanceRedcentric Report & Accounts 2018 
Consolidated Income Statement for the year ended 31 March 2018

Revenue

Cost of sales*

Gross profit

Operating expenditure

Exceptional costs

Operating profit / (loss)

Analysed as:

Adjusted EBITDA**

Depreciation

Amortisation of intangibles

Exceptional costs

Share-based payments

Interest payable

Interest receivable

Loss on ordinary activities before taxation

Tax credit on profit on ordinary activities

Profit /(loss) for the year (attributable to owners of the parent)

Earnings per share

Basic earnings per share

Diluted basic earnings per share

Note

5

10

11

5

22

6

6

8

9

9

2018

£000

99,990

(39,996)

59,994

(57,382)

(1,672)

2017

£000

104,623

(44,159)

60,464

(57,985)

(5,474)

940

(2,995)

18,085

(7,769)

(7,136)

(1,672)

(568)

940

(1,452)

19

(493)

1,004

511

17,273

(7,507)

(6,207)

(5,474)

(1,080)

(2,995)

(1,254)

1

(4,248)

1,870

(2,378)

0.34p

0.34p

(1.60)p

(1.60)p

* Certain costs in 2017 have been reclassified between cost of sales and operating expenditure – see Note 28.

** Earnings before interest, tax, depreciation, amortisation, exceptional costs and share-based payments. 

The above consolidated income statement should be read in conjunction with the accompanying notes.

38

Financial StatementsRedcentric Report & Accounts 2018 
 
Consolidated Statement of Comprehensive Income

Profit / (loss) for the year

Exchange differences arising on re-translation of foreign subsidiary

2018

£000

511

(45)

2017

£000

(2,378)

94

Total comprehensive income

466

(2,284)

Consolidated Statement of Changes in Equity

At 31 March 2016

Loss for the year

Other comprehensive gain – before tax

Total comprehensive income

Transactions with owners:

Issue of new shares

Dividends to shareholders

IFRS2 Charge

Deferred tax on SBP

At 31 March 2017

At 31 March 2017

Profit for the year

Other comprehensive loss – before tax

Total comprehensive income

Transactions with owners:

Issue of new shares

Dividends to shareholders

IFRS2 Charge

Deferred tax on SBP

At 31 March 2018

-

-

-

3

-

-

149

149

-

-

-

-

-

-

-

Called up  
share 
capital

£000

Share  
premium 

£000

Capital 
redemption 
reserve

£000

146

63,667

(9,454)

-

-

-

1,728

-

-

-

-

-

-

-

-

Retained 
earnings

£000

27,328

(2,378)

94

(2,284)

-

(4,406)

975

(974)

Total  
equity

£000

81,687

(2,378)

94

(2,284)

1,731

(4,406)

975

(974)

65,395

(9,454)

20,639

76,729

65,395

(9,454)

20,639

76,729

-

-

-

193

-

-

-

-

-

-

-

-

-

-

511

(45)

466

-

-

534

-

511

(45)

466

193

-

534

-

149

65,588

(9,454)

21,639

77,922

39

Financial StatementsRedcentric Report & Accounts 2018Consolidated Statement of Financial Position as at 31 March 2018

Assets

Non-current assets

Property plant and equipment

Intangible assets

Current assets

Inventories

Trade and other receivables

Cash and short-term deposits

Total assets

Current liabilities

Creditors: amounts falling due within one year

Provision: amounts falling due within one year

Non-current liabilities

Creditors: amounts falling due after more than one year

Provision: amounts falling due after more than one year

Deferred tax liability

Total liabilities

Net assets

Equity and liabilities

Equity

Called up share capital

Share premium account

Capital redemption reserve

Retained earnings

Total equity

Note

2018 

£000

 2017

£000

10

11

12

13

14

21

16

21

8

20

20,238

82,486

102,724

666

26,120

6,089

32,875

21,998

88,725

110,723

234

26,222

4,340

30,796

135,599

141,519

26,585

-

30,671

376

45

20,040

339

41,092

1,207

2,112

57,677

64,790

77,922

76,729

149

65,588

(9,454)

21,639

77,922

149

65,395

(9,454)

20,639

76,729

The notes on pages 42 to 68 are an integral part of these financial statements. The consolidated financial statements of 
Redcentric Plc (Registration Number 08397584) on pages 38 to 68 were approved by the Board on 27 June 2018 and are 
signed on its behalf by:

Chris Jagusz, Director 

Peter Brotherton, Director

40

Financial StatementsRedcentric Report & Accounts 2018 
Consolidated Cash Flow Statement year ended 31 March 2018

Cash flows from operating activities

Loss before taxation

Net finance expense

Operating loss

Depreciation and amortisation

Exceptional costs

Share based payments

Operating cash flow before exceptional costs and movements in working capital

Exceptional costs and NI on share based payments

Operating cash flow before movements in working capital 

Decrease (increase) in inventories

Decrease (increase) in trade and other receivables

(Decrease) increase in trade and other payables

Cash generated from operations

Corporation tax received

Net cash inflow from operating activities

Cash flows from investing activities

Proceeds on disposal of property, plant and equipment

Purchase of property, plant and equipment

Net cash outflow from investing activities

Cash flows from financing activities

Dividends paid to shareholders

Interest paid

Bank fees

Repayment of borrowings

(Repayment) / drawdown on revolving credit facility

Proceeds of issue of shares less costs of issue

Net cash (outflow) / inflow from financing activities

2018 

£000

2017

£000

(493)

1,433

940

14,905

1,672

568

18,085

(3,002)

15,083

(432)

1,079

3,912

19,642

217

19,859

-

(6,778)

(6,778)

-

(1,196)

(50)

(323)

(10,000)

193

(11,376)

(4,248)

1,253

(2,995)

13,714

5,474

1,080

17,273

(3,159)

14,114

196

1,589

(9,616)

6,283

71

6,354

5,000

(6,744)

(1,744)

(4,406)

(1,209)

-

(2,435)

10,000

1,731

3,681

Net increase in cash and cash equivalents

1,705

8,291

Opening cash and cash equivalents

Net increase (decrease) in cash and cash equivalents

Effect of exchange rates

Cash and cash equivalents 

4,340

1,705

44

6,089

(3,970)

8,291

19

4,340

41

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018

1 Accounting policies – Group

1.2 Basis of consolidation

Subsidiaries are all entities (including structured entities) over 
which the group has control. The group controls an entity 
when the group is exposed to, or has rights to, variable 
returns from its involvement with the entity and has the ability 
to affect those returns through its power over the entity. 
Subsidiaries are fully consolidated from the date on which 
control is transferred to the group. They are deconsolidated 
from the date that control ceases. 

The group applies the acquisition method to account for 
business combinations. The consideration transferred for 
the acquisition of a subsidiary is the fair values of the assets 
transferred, the liabilities incurred to the former owners of 
the acquiree and the equity interests issued by the group. 
The consideration transferred includes the fair value of any 
asset or liability resulting from a contingent consideration 
arrangement. Identifiable assets acquired and liabilities and 
contingent liabilities assumed in a business combination are 
measured initially at their fair values at the acquisition date. 
The group recognises any non-controlling interest in the 
acquiree on an acquisition-by-acquisition basis, either at fair 
value or at the non-controlling interest’s proportionate share 
of the recognised amounts of acquiree’s identifiable  
net assets. 

Acquisition-related costs are expensed as incurred 
Intercompany transactions, balances and unrealised gains 
on transactions between group companies are eliminated. 
Unrealised losses are also eliminated. When necessary, 
amounts reported by subsidiaries have been adjusted to 
conform with the group’s accounting policies.

Business combinations under common control 
Business combinations under common control are accounted 
for in the consolidated financial statements from the date 
the Group obtains the ownership interest. Assets and 
liabilities are recognised upon consolidation at their historic 
carrying amount in the consolidated financial statements 
of the ultimate parent entity, Redcentric plc. Any difference 
between the fair value of the consideration paid and the 
amounts at which the assets and liabilities are recorded is 
recognised directly as a common control reserve.

Redcentric plc is a public limited company incorporated and 
domiciled in England and Wales, whose shares are publicly 
traded on the AIM division of the London Stock Exchange. 
Redcentric plc was incorporated on 11 February 2013, and 
admitted to AIM on 24 April 2013. 

The principal activity of the Group is the supply of IT 
managed services.

The principal accounting policies, which have been applied 
consistently in the preparation of these consolidated financial 
statements throughout the period and by all subsidiary 
companies, are set out below:

1.1 Basis of preparation

The consolidated financial statements of Redcentric plc  
have been prepared on the going concern basis and 
in accordance with EU adopted International Financial 
Reporting Standards (IFRS), IFRIC interpretations and the 
Companies Act 2006 applicable to companies reporting 
under IFRS. The consolidated financial statements have  
been prepared under the historical cost convention.

The Directors are required to be satisfied that the Group 
has adequate resources to continue in business for the 
foreseeable future. The validity of this assumption depends 
on the ability of the Group to meet its cash flow forecasts and 
the continuing support of its bankers by providing adequate 
overdraft facilities and of its debtholders and shareholders. 
On 27 April 2017, the Group signed a revised banking facility 
agreement which runs until 2 April 2020. A high proportion 
of the Group’s revenue is recurring in nature, which provides 
good visibility of future cash-flows. However, there can be 
no absolute certainty that the Group will achieve its cash 
flow forecasts. The present cash flow forecasts indicate that 
the Group will be able to operate within its banking facilities 
for at least 12 months from the date of approval of these 
financial statements. For these reasons, the Directors believe 
the going concern basis to be appropriate.

The preparation of financial statements in conformity with 
IFRS requires the use of certain critical accounting estimates. 
It also requires management to exercise its judgement in 
the process of applying the Group’s accounting policies. The 
areas involving a higher degree of judgement or complexity, 
or areas where assumptions and estimates are significant to 
the consolidated financial statements are disclosed in note 
1.25 in the accounting policies.

42

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Accounting policies – Group (continued)

1.3 Intangible assets

1.4 Property, plant and equipment

Goodwill 
Goodwill arises on the acquisition of subsidiaries and 
represents the excess of the consideration transferred, the 
amount of any non-controlling interest in the acquiree and 
the acquisition-date fair value of any previous equity interest 
in the acquiree over the fair value of the identifiable net 
assets acquired. If the total of consideration transferred, 
non-controlling interest recognised and previously held 
interest measured at fair value is less than the fair value of the 
net asset of the subsidiary, in the case of a bargain purchase, 
the difference is recognised directly to the income statement. 

For the purposes of impairment testing, goodwill acquired 
in a business combination is allocated to each of the cash-
generating units (CGUs), or groups of CGUs, that is expected 
to benefit from the synergies of the combination. Each unit or 
group of units to which the goodwill is allocated represents 
the lowest level within the entity at which the goodwill is 
monitored for internal management purposes. Goodwill is 
monitored at the operating segment level. 

Goodwill impairment reviews are undertaken annually 
or more frequently if events or changes in circumstances 
indicate a potential impairment. The carrying value of the 
CGU containing the goodwill is compared to the recoverable 
amount, which is the higher of value in use and the fair 
value less costs of disposal. Any impairment is recognised 
immediately as an expense and is not subsequently reversed.

Other intangible assets 
Other intangible assets are carried at cost less accumulated 
amortisation and impairment losses (note 1.5).

Other intangible assets acquired separately from a business 
are carried initially at cost. An intangible asset acquired 
as part of a business combination is recognised outside 
goodwill if the asset is separable or arises from contractual or 
other legal rights and its fair value can be measured reliably.

Intangible assets with a finite life are amortised on a straight-
line basis over their expected useful lives, as follows:

Customer contracts and  
related relationships 

Trademarks  

Software Licences 

5-15 years

5 years

 5 years (or over the contract 
term if shorter)

Impairment and amortisation charges are included within the 
administrative expenses line in the income statement.

Property, plant and equipment are stated at cost less 
accumulated depreciation and any impairment in value (note 
1.5). The cost includes the original price of the asset and the 
cost attributable to bringing the asset to its current working 
condition for its intended use. 

Depreciation, down to residual value, is calculated on a 
straight-line basis over the estimated useful life of the asset 
which is reviewed on an annual basis. 

Office fixtures and fittings 

4-5 years

Leasehold improvements 

5-10 years

Vehicles and computer  
equipment 

3-5 years (or over the contract 
term if shorter)

An item of property, plant and equipment is de-recognised 
upon disposal or when no future economic benefits are 
expected to arise from the continued use of the asset. Any 
gain or loss arising on de-recognition of the asset (calculated 
as the difference between the net disposal proceeds and 
the carrying amount of the item) is included in the income 
statement in the period the item is de-recognised.

1.5 Impairment of assets

Goodwill is reviewed for impairment annually, or more 
frequently if events or changes in circumstances indicate that 
the carrying value may be impaired. As at the acquisition 
date any goodwill acquired is allocated to each of the 
CGUs expected to benefit from the business combination’s 
synergies. Impairment is determined by assessing the 
recoverable amount of the CGU to which the goodwill 
relates. When the recoverable amount of the CGU is less than 
the carrying amount, including goodwill, an impairment loss 
is recognised.

Other intangible assets and property, plant and equipment 
are reviewed for impairment whenever events or changes 
in circumstances indicate the carrying values may not be 
recoverable. In addition, the carrying value of capitalised 
development expenditure is reviewed for impairment 
annually. If any such indication exists and where the carrying 
amounts exceed the estimated recoverable amount, the 
assets or CGU are written down to their recoverable amount.

43

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Accounting policies – Group (continued)

The recoverable amount of intangible assets and property, 
plant and equipment is the greater of fair value less costs to 
sell and value in use. In assessing value in use, the estimated 
future cash flows are discounted to their present value using a 
pre-tax discount rate that reflects current market assessments 
of the time value of money and the risks specific to the asset. 
For an asset that does not generate largely independent cash 
inflows, the recoverable amount is determined by the cash 
generating unit to which the asset belongs. Fair value less 
costs to sell is, where known, based on actual sales price net 
of costs incurred in completing the disposal.

Non-financial assets that were impaired in the previous 
periods are annually reviewed to assess whether the 
impairment is still relevant. 

1.6 Share capital

Ordinary shares are classified as equity. Incremental costs 
directly attributable to the issue of new shares or options are 
shown in equity as a deduction from proceeds.

1.7 Leases

Leases where the lessor retains substantially all the risks  
and benefits of ownership of the asset are classified as 
operating leases.

Operating lease payments are recognised as an expense in 
the income statement on a straight-line basis over the lease 
term. Assets funded through finance leases are capitalised 
as property, plant and equipment and depreciated over the 
shorter of their useful economic life and the lease term. The 
resulting lease obligations are included in borrowings net of 
finance charges. Interest costs on finance leases are charged 
to the income statement.

1.8 Current and deferred income tax

Current tax assets and liabilities are measured at the amount 
expected to be recovered from or paid to the taxation 
authorities, based on tax rates and laws that are enacted or 
substantively enacted by the balance sheet date.

Deferred income tax is provided for on all temporary 
differences at the balance sheet date between the tax 
bases of assets and liabilities and their carrying amounts for 
financial reporting purposes, with the following exceptions:

•  where the temporary difference arises from the initial 
recognition of goodwill or an asset or liability in a 
transaction that is not a business combination that at the 
time of the transaction affects neither accounting nor 
taxable profit or loss;

• i n respect of taxable temporary differences associated 

with investments in subsidiaries, where the timing of the 
reversal of the temporary differences can be controlled 
and it is probable that the temporary differences will not 
reverse in the foreseeable future; and

•  deferred income tax assets are recognised only to the 
extent that it is probable that taxable profits will be 
available, against which deductible temporary differences, 
carried forward tax credits or tax losses can be utilised.

1.9 Trade and other receivables

Trade and other receivables are recognised and carried at 
the lower of their original value and recoverable amounts. 
A provision is made where there is evidence that the 
balances will not be recovered in full. Significant financial 
difficulties of the debtor, probability that the debtor will 
enter bankruptcy or financial reorganisation, and default or 
delinquency in payments are considered indicators that the 
trade receivable is impaired. Trade and other receivables 
are initially recognised at fair value and subsequently held at 
amortised cost. The amount of the provision is the difference 
between the asset's carrying amount and the present value of 
estimated future cash flows.

The Group’s trade and other receivables are non-interest 
bearing.

1.10 Cash and cash equivalents

Cash and cash equivalents in the balance sheet comprise 
cash at bank and in hand and short-term deposits with an 
original maturity of three months or less, net of outstanding 
bank overdrafts.

1.11 Foreign currencies

The functional and presentation currency of Redcentric plc is 
Pounds Sterling (£) and the Group conducts the majority of 
its business in Sterling.

Transactions in foreign currencies are initially recorded in 
the functional currency by applying the rate of exchange 
ruling at the date of the transaction. Monetary assets and 
liabilities denominated in foreign currencies are retranslated 
at the functional currency rate of exchange ruling at the 
balance sheet date. All differences are taken to the income 
statement, except for differences on monetary assets and 
liabilities that form part of the Group’s net investment in a 
foreign operation. These are taken directly to equity until 
the disposal of the net investment, at which time they are 
recognised in the profit or loss.

44

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Accounting policies – Group (continued)

1.12 Trade payables

Trade payables are stated at their nominal value, recognised 
initially at fair value and subsequently valued at amortised cost.

1.13 Accruals and deferred income

The liability for costs which have been incurred in an 
accounting period but for which no invoice has been received 
are recognised in the period the costs relate to. Income 
which has been invoiced in advance of its recognition criteria 
being met is recognised on the balance sheet as deferred 
income until the recognition criteria are met.

1.14 Provisions

Provisions are recognised when the Group has a present 
obligation (legal or constructive) as a result of a past event, 
it is probable that an outflow of resources embodying 
economic benefits will be required to settle the obligation, 
and a reliable estimate can be made of the amount of  
the obligation.

If the effect of the time value of money is material,  
provisions are determined by discounting the expected 
future cash flows at a pre-tax rate that reflects current  
market assessments of the time value of money and,  
where appropriate, the risks specific to the liability.

Dilapidations 
The dilapidation provisions are built up over the life of the 
associated lease based on estimates of costs of work required 
to fulfil the Group’s contractual obligation under the lease 
agreements to return the property to the same condition as 
at the commencement of the lease.

1.15 Pensions

The Group operates a defined contribution scheme. Pension 
costs are charged directly to the income statement in the 
period to which they relate on an accruals basis. The Group 
has no further payment obligations once contributions have 
been paid.

1.16 Share-based payment transactions

The cost of equity-settled transactions with employees is 
measured by reference to the fair value of the award at 
the date at which they are granted and is recognised as an 
expense over the vesting period, which ends on the date at 
which the relevant employees become fully entitled to the 
award. Fair value is determined by an external valuer using 
an appropriate pricing model for which the assumptions 
are approved by the Directors. In valuing equity-settled 
transactions, only vesting conditions linked to the market 
price of the shares of the Company are considered.

No expense is recognised for awards that do not ultimately 
vest, except for awards where vesting is conditional upon a 
market condition, which are treated as vesting irrespective 
of whether or not the market condition is satisfied, provided 
that all other performance conditions are satisfied.

At each balance sheet date before vesting, the cumulative 
expense is calculated, representing the extent to which the 
vesting period has expired and management’s best estimate 
of the achievement or otherwise of non-market conditions, 
number of equity instruments that will ultimately vest or in 
the case of an instrument subject to a market condition, be 
treated as vesting as described above. The movement in the 
cumulative expense since the previous balance sheet date is 
recognised in the income statement, with a corresponding 
entry in equity.

Where the terms of an equity-settled award are modified 
or a new award is designated as replacing a cancelled or 
settled award, the existing charge is recognised immediately. 
In addition, an expense is recognised over the remainder 
of the new vesting period for the incremental fair value of 
any modification, based on the difference between the fair 
value of the original award and the fair value of the modified 
award, both as measured on the date of the modification.  
No reduction is recognised if this difference is negative.

Where an equity-settled award is cancelled, it is treated as if 
it had vested on the date of cancellation, and any expense 
not yet recognised for the award is recognised immediately. 
Any compensation paid up to the fair value of the award at 
the cancellation or settlement date is deducted from equity, 
with any excess over fair value being treated as an expense in 
the income statement.

The Group does not operate any cash settled share based 
payment schemes.

1.17 Financial assets

The Group classifies its financial assets as loans and 
receivables.

Loans and receivables are non-derivative financial assets with 
fixed or determinable payments which are not quoted in an 
active market. They are included in current assets, except for 
maturities greater than 12 months after the balance sheet 
date which are classified as non-current assets. The Group’s 
loans and receivables comprise ‘trade and other receivables’, 
‘cash and cash equivalents’, and other receivables which are 
expected to be settled in cash.

45

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Accounting policies – Group (continued)

1.18 Interest-bearing loans and borrowings

All loans and borrowings are initially recognised at fair value 
less directly attributable transaction costs. After initial 
recognition, interest-bearing loans and borrowings are 
subsequently measured at amortised cost using the effective 
interest method. Gains and losses arising on the repurchase, 
settlement or otherwise cancellation of liabilities are 
recognised in the finance cost line in the income statement.

1.19 Finance costs

Loans are carried at fair value of initial recognition, net of 
unamortised issue costs of debt. These costs are amortised 
over the loan term. 

All other borrowing costs are recognised in the income 
statement on an accruals basis, using the effective  
rate method.

1.20 Revenue

Revenue is measured at the fair value of the consideration 
received or receivable, and represents amounts receivable for 
services and goods supplied, stated net of discounts, returns 
and value added taxes. The Group recognises revenue when 
the amount of revenue can be reliably measured; when it 
is probable that future economic benefits will flow to the 
entity; and when specific criteria have been met for each of 
the Group’s activities, as described below. The Group does 
not generally bundle various services and products. When 
bundles occur, the revenue is allocated to each segment 
based on the fair value of each element within the contract.

a) Recurring revenue 
The largest portion of the Group’s revenue relates to a 
number of managed services, which the Group offers to  
its customers. All of the revenue in this category is 
contracted, and includes a full range of managed support, 
maintenance, subscription and service agreements. Revenue 
for these types of services is recognised evenly over the 
period of the agreement as the services are provided. The 
costs incurred for this revenue stream typically match the 
revenue pattern. Deferred income is recognised when billing 
occurs ahead of revenue recognition and the same applies 
to cost of sales. Accrued income is recognised when the 
revenue recognition criteria were met but in accordance with 
the underlying contract the sales invoice has not been issued 
yet. Deferred income is recognised within trade and other 
payables and accrued income is recognised within trade and 
other receivables. 

b) Service revenue 
These professional services include mainly installation 
and consultancy services. Revenue from these services is 
recognised in accordance with the underlying contracts. 

46

Customer acceptance of milestones is often required for the 
recognition of consultancy and installation revenue. The costs 
incurred for this revenue stream generally match the revenue 
pattern, however a significant portion of consultancy costs 
relate to staff costs, which are recognised as incurred. 

The Group does not provide any of its professional services 
under fixed price contracts. Installations are typically 
completed in a very short period of time and the revenue is 
recognised upon completion and /or customer acceptance. 
Consultancy services are generally provided on a time and 
material basis. 

c) Product sales 
This revenue stream relates predominantly to the sale of third 
party equipment to customers, and almost always takes place 
in connection with the provision of other services. Revenue 
from the sale of product is recognised upon delivery to the 
customer. The costs incurred for this revenue stream match 
the revenue pattern. 

1.21 Other income

Finance income 
Income is recognised on an accrual basis using the effective 
interest method.

1.22 Exceptional costs

It is the policy of the Group to identify certain costs 
separately on the face of the Income Statement in order that 
the underlying profitability of the business can be clearly 
understood. These costs are identified as exceptional costs, 
and comprise;

(a)  Professional fees incurred in sourcing and completing 

acquisitions and disposals

(b)  Professional fees incurred in restructuring and refinancing 

acquisitions

(c)  Integration costs which are incurred by the Group when 
integrating one trading business into another, including 
rebranding of acquired businesses

(d)  Redundancy costs, including employment related costs of 
staff made redundant up to the date of their leaving as a 
consequence of integration

(e)  Property costs such as lease termination penalties and 
vacant property provisions and third-party advisor fees 

(f)   Non-cash accounting charges relating to aligning 

accounting policies of acquired businesses with the  
Group where traditional fair value accounting methods  
are not appropriate

(g)  Other exceptional costs.

For further detail refer to note 5.

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Accounting policies – Group (continued)

1.23 Holiday pay accrual

It is the Group policy to accrue for holiday pay to the extent 
of the total amount that would be paid out if all employees 
of the Group left the business at its reporting date.

1.24 Segmental reporting

The Chief Operating Decision Maker (“CODM") has been 
identified as the Group Chief Executive and the Chief 
Financial Officer. The CODM reviews the Group’s internal 
reporting in order to assess performance and allocate 
resources. Management has determined the operating 
segments based on these reports.

The Board believes that the Group comprises a single 
reporting segment, that being the provision of managed 
services to customers. Whilst the Board still reviews revenue 
streams of three categories separately (recurring, product and 
service), the operating costs and operating asset base used 
to derive these revenue streams are the same for all three 
categories and are presented as such in the Group’s internal 
reporting to the CODM.

The Executive Board assess the performance of the operating 
segment based on adjusted EBITDA. Information provided to 
the Executive Board is measured in a manner consistent with 
that in the Financial Statements.

1.25 Critical accounting estimates and assumptions

Estimates and judgements are continually evaluated and are 
based on historical experience and other factors, including 
expectations of future events that are believed to be 
reasonable under the circumstances.

The Group makes estimates and assumptions concerning 
the future. The resulting accounting estimates will, by 
definition, seldom equal the related results. The estimates 
and assumptions that have a significant risk of causing a 
material adjustment to the carrying amounts of assets and 
liabilities within the next financial year are:

•   Impairment of trade debtors 

The group policy is to establish a provision for impairment 
of trade debtors when there is evidence of a risk of 
non-payment.

Historically the group has little history of non-payment 
arising from business failure and, as such, specific 
provisions are generally not required. A provision is created 
as a result of timing differences when processing renewals 
or where there is a risk of non-payment due to disputed 
debtor balances.

Following a year of significant improvement in this 
area, historical analysis shows that the reduced level of 
provisioning is adequate to cover these eventualities.

Annually the group reviews the appropriateness of the 
impairment provision by taking into account ageing, 
known post balance sheet corrections, previous losses 
experienced and general economic conditions.

Management complete an exercise assessing recoverability 
of overdue balances based on an internal assessment of 
the recoverability of balances. This allows management to 
conduct sensitivity analysis of debtor balances and related 
provisions reflecting alternative potential judgements. In 
management's view, the sensitivities conducted do not 
show material different outcomes with regards to the level 
of provision recognised.

•   Impairment of accrued income 

The group assesses on an on-going basis the make-up 
and recovery of accrued income balances. A provision for 
impairment is established where there is evidence of a risk 
of non-payment taking in to account ageing, known post 
balance sheet corrections, previous losses experienced and 
general economic conditions.

The ageing of accrued income can vary depending on the 
length of project delivery schedules. Aged balances are 
reviewed regularly and a provision is established where a 
risk of non-payment has been identified.

1.26 IFRS 15 Revenue from Contracts with Customers 
(effective date 1 January 2018)

The Group intends to adopt IFRS 15 retrospectively in 
its consolidated financial statements for the year ending 
31 March 2019. IFRS 15 replaces all existing revenue 
requirements in IFRS and sets out principles for recognising 
revenue that must be applied using a five step model. 
Revenue should only be recognised when (or as) control of 
goods or services is passed to the customer, when distinct 
‘performance obligations’ are met, at the amount to which 
the entity expects to be entitled.

The Group has completed its assessment of IFRS 15 and has 
not identified any material differences between the Group’s 
current revenue recognition policy and the requirements of 
IFRS 15. Materially all of the Group’s revenues are derived 
from a full range of contracted managed services which 
includes support, maintenance subscription and service 
agreements, which result in performance obligations being 
met ‘over time’ rather than at a ‘point in time’. It is therefore 
appropriate that these managed services revenues continue 
to be recognised over the period that the services are 
provided to the customer.

47

Financial StatementsRedcentric Report & Accounts 2018Financial Statements 

Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Accounting policies – Group (continued)

Revenues enabling the provision of the managed services 
such as customer premises equipment (CPE), cabling and 
professional services, are often combined in the customers 
contracts. Judgement will be required here to determine 
whether these should be ‘bundled’ together or treated as 
distinct and accounted for as separate performance obligations.

It is not expected that this aggregation will materially change 
either the period over which revenue is recognised or how 
the Group’s significant revenue streams (as set out in note 
1.20) are classified and reported.

The Group’s sale of hardware has a performance obligation 
that is met at a point in time, being the point in time when 
hardware is delivered or installed. Revenue recognition for 
hardware is unchanged under IFRS 15. The performance 
obligations for the Group’s other material revenue streams, 
set out in note 1.20, are satisfied over time, either as the 
service is provided or the project delivered. Revenue 
recognition would not change for these under IFRS 15.

IFRS 15 requires that the incremental costs of obtaining a 
contract, including sales commissions paid to employees, 
are recognised in line with the transfer of goods / services 
to the customers. For those relevant costs that are currently 
expensed as incurred, recognising these over the period that 
performance obligations are satisfied would not result in a 
material change to the financial results for the year.

1.27 IFRS 9 Financial Instruments (effective date 
1 January 2018) 

IFRS 9 Financial Instruments replaces IAS 39 Financial 
Instruments: Recognition and Measurement and will be 
adopted by the Group for the year ending 31 March 2019. 
IFRS 9 covers the requirements for assessing the impairment 
of financial assets.

The Group’s policy, in accordance with IAS 39, is to make 
specific provisions against high risk trade receivable balances, 
where balances are in dispute or where doubt exists about 
the customer’s ability to pay.

IFRS 9 requires a consideration of the likelihood of default of 
trade receivables; firstly by splitting out the high risk balances 
and continuing to provide for these separately, and then 
applying a ‘loss rate’ to the remaining balance where it is 
known from experience that the loss rate is not nil. On the 
basis that the Group has little or no history of unprovided 
trade receivable write off it is not expected that the impact 
will be material.

1.28 IFRS 16 Leases (effective date 1 January 2019)

IFRS 16 covers the requirements for the recognition, 
measurement, presentation and disclosure of leases. 
The standard provides a single lessee accounting model, 
requiring lessees to recognise assets and liabilities for all 
leases unless the lease term is twelve months or less or 
the underlying asset has a low value. This is a significant 
departure from the current standard, IAS 17 Leases, and will 
result in most of the Group’s operating leases being brought 
onto the balance sheet (and the associated operating lease 
charge, currently charged to operating profit, being replaced 
with a finance cost and depreciation charge).

The Group is in the process of assessing the impact of this 
standard, which will be first applied for the year ending  
31 March 2019.

Details of the Group’s operating leases, currently accounted 
for under IAS 17 Leases, can be found in note 15.

2 Segment reporting

IFRS 8 requires operating segments to be identified on 
the basis of the internal financial information reported to 
the Chief Operating Decision Maker (CODM). The Group’s 
CODM is deemed to be the Executive Directors on the 
Board, who are primarily responsible for the allocation of 
resources to segments and the assessment of performance 
of the segments. The CODM assess profit performance 
principally through adjusted profit measures consistent with 
those disclosed in the Annual Report and Accounts. 

The Board believes that the Group comprises a single 
reporting segment, that being the provision of managed 
services to customers. Whilst the Board still reviews revenue 
streams of three categories separately (recurring, product and 
service), the operating costs and operating asset base used 
to derive these revenue streams are the same for all three 
categories and are presented as such in the Group’s internal 
reporting to the CODM.

Recurring revenue is derived from the provision of the 
Group’s services to customers under long-term agreements, 
including data, connectivity, hosting, cloud and support 
services. Service revenue is derived from the provision of 
consultancy or installation services regarding the provision 
and set-up of a new service.

48

Financial StatementsRedcentric Report & Accounts 2018Financial Statements 

Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Segment reporting (continued)

Revenue for the year ended 31 March 2018 was generated wholly from the UK, and all non-current assets are based in the UK.

Recurring revenue

Product sales

Services revenue

One-off revenue

Total revenue

3 Expenses by nature

Amortisation of acquired intangible assets: owned 

Amortisation of acquired intangible assets: leased

Depreciation – owned assets

Depreciation – assets held under finance lease

Share-based payments

Operating lease payments

Year ended 
31 March 
2018

Year ended 
31 March 
2017 

£000

£000

87,065

90,219

7,180

5,745

12,925

6,278

8,126

14,404

99,990

104,623

2018

£000

7,111

25

5,174

2,595

568

2,837

2017

£000

6,207

-

5,425

2,082

1,080

2,791

Employee benefits expense, excluding share based compensation 

23,292

24,270

4 Auditors’ remuneration

Below are the fees payable to the auditors and their associates:

2018

£000

2017

£000

Audit services – KPMG

Fees payable to Company auditor and its associates for the audit of parent company 
and consolidated financial statements 

The audit and interim review of Company’s subsidiaries

Fees payable to Company auditor and its associates for other services: 

Tax advisory and compliance services 

Total 

24

115

12

151

110

115

32

257

49

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

5 Exceptional costs

In accordance with the Group’s policy of separately identifying exceptional costs, the following charges were recognised  
in the year: 

Professional fees associated with the forensic review and Financial 
Conduct Authority (FCA) investigation

Staff restructuring

Integration costs

Non-recurring impairment of trade debtor balances

Sale of metro ring to City Fibre

Vacant property provisions

Year ended 
31 March 
2018

£000

Year ended  
31 March  
2017

£000

672

868

132

-

-

-

1,672

1,291

187

471

2,933

207

385

5,474

•  Exceptional impairment of trade debtor balances;

- Following the audit of the 31 March 2017 annual results, a further debtor impairment charge was taken in FY17.

•  Professional fees associated with the forensic review and FCA investigation;

- These costs relate to legal and forensic advice received in respect of the ongoing FCA investigation.

•  Staff restructuring costs;

- During the year a restructuring exercise was undertaken which resulted in eighteen redundancies.

•  Integration costs;

-  The integration costs relate to the integration of the City Lifeline acquisition which was undertaken in January 2016.  

The integration process is complete, and no further costs will be incurred in this regard.

•  Disposal of City Fibre network;

-  On 30 September 2016, the Company disposed of its fibre network to City Fibre Limited. This led to an exceptional charge 

of £0.2m in respect of the loss on disposal and legal fees.

•  Vacant property provision;

- In FY17, the Birmingham and Hoddesdon offices were vacated, leading to a vacant property charge of £0.4m in the year.

6 Finance costs

Year ended  
31 March 
2018

£000

Year ended  
31 March 
2017

£000

(19)

(1)

1,241

143

68

1,452

1,433

869

317

68

1,254

1,253

Interest receivable

Other interest receivable

Interest payable

Interest payable on bank loans and overdrafts

Interest payable on finance leases

Amortisation of loan arrangement fees

Net financing costs

50

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

7 Employee benefits expense

Staff costs for the year, including Executive Directors, amounted to:

Wages and salaries

Social security costs

Share options granted to Directors and employees

Pension costs

Average monthly number of people (including Executive Directors) employed:

Operations

Selling and distribution

Administration

These numbers as split as follows:

UK

India

2018

£000

20,655

2,240

568

397

23,860

2018

367

81

53

501

2018

362

139

501

2017

£000

21,450

2,392

1,080

428

25,350

2017

427

81

33

541

2017

386

155

541

The remuneration of the Directors in respect of the year was as follows:

Basic salary, 
allowances 
and fees

£000

Bonus

£000

Payment 
in lieu of 
notice

Holiday

Pension

Gain on 
Option 
Exercise

£000

£000

£000

£000

2018 
Total

£000

2017 
Total

£000

Executive 

Chris Jagusz  
(appointed 20 October 2017)

Peter Brotherton

Fraser Fisher 
(resigned 20 October 2017)

Tim Coleman  
(resigned 6 November 2016)

Non-Executive 

Chris Cole

David Payne 
(resigned 31 March 2018) 

Stephen Puckett

Tony Weaver  
(resigned 1 November 2016)

Stephen Vaughan

Jon Kempster

154

200

199

-

70

40

40

-

28

35

-

40

-

-

-

-

-

-

-

-

-

-

159

-

-

15

-

-

-

-

-

4

-

-

-

-

-

-

-

-

-

10

10

-

-

-

-

-

-

-

-

-

154

254

-

88

59

427

369

-

-

-

-

-

-

-

208

70

55

40

-

28

35

70

40

40

18

-

5

Total

766

40

174

4

20

59

1,063

838

51

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Employee benefits expense (continued)

Details of share options in the Company held by the Directors during the year are as follows:

Exercise 
Price

Balance 
31 Mar 
2017

Granted

Forfeited /
Expired

Exercised

Chris Jagusz

Peter Brotherton

Fraser Fisher

(a)

(b)

(c)

(d)

(c)

(e)

(f)

(g)

nil

nil

nil

63

nil

70

80

107

-

349,800

161,905

-

-

-

192,481

28,571

161,905

221,052

-

-

-

-

-

-

421,052

(421,052)

276,143

581,968

16,822

-

-

-

-

-

(16,822)

-

-

-

-

-

-

(276,143)

Balance 
31 Mar 
2018

349,800

161,905

192,481

28,571

382,957

-

-

-

-

581,968

-

874,933

421,052

(437,874)

(276,143)

581,968

Further information regarding the options noted above is set out below.

(a) The options were granted on 4 December 2017 under the Group's Long-Term Incentive Plan. The options will vest post the 
release of the Group's results for the year ended 31 March 2020 subject to the achievement of performance conditions related 
to the growth in earnings per share.

(b) The options were granted on 29 December 2016 under the Group's Long-Term Incentive Plan. The options will vest post 
the release of the Group's results for the year ended 31 March 2019 subject to the achievement of performance conditions 
related to the growth in earnings per share.

(c) The options were granted on 29 June 2017 under the Group's Long-Term Incentive Plan. The options will vest post the 
release of the Group's results for the year ended 31 March 2020 subject to the achievement of performance conditions related 
to the growth in earnings per share. Fraser Fisher's options lapsed on him leaving the Company.

(d) The options were granted pursuant to the Group's HMRC approved Save-As-You-Earn Option Plan 2017 under which 
employees contribute a monthly amount which is saved over three years to buy shares. There are no performance conditions. 

(e) The options were granted on 18 April 2013 under the Group's EMI scheme. The options were exercised on  
24 January 2018.

(f) The options were granted under the Group's EMI scheme, and all of the options are non-qualifying under the terms of 
the scheme. The earliest vesting date for the options was 15 November 2016 and they are subject to the achievement of 
performance conditions related to the achievement of a pre-defined level of share price growth.

(g) The options were granted pursuant to the Group's HMRC approved Save-As-You-Earn Option Plan 2015 under  
which employees contribute a monthly amount which is saved over three years to buy shares. There are no performance 
conditions. Fraser Fisher's options lapsed on him leaving the Company.

Share price

The market price of the Group’s shares on 31 March 2018 was 78p per share. The highest and lowest market prices during 
the year were 97p and 70p respectively.

52

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

8 Tax on profit on ordinary activities

(a) Tax on profit on ordinary activities

Current income tax: 

Current income tax 

Adjustment in relation to prior year

Overseas tax

Deferred tax: 

Origination and reversal of timing 
differences 

- Deferred tax asset: adjustment in relation to prior year

-  Deferred tax liability: prior year adjustments

-  Deferred tax liability: adjustment in relation to prior year

- Deferred tax liability: current year

Total income tax (credit) reported in the income statement

2018

£000

2017

£000

331

696

53

(604)

(410)

-

(1,070)

(1,004)

64

38

-

312

200

(501)

(1,983)

(1,870)

The tax credit for the year was £1.0m (FY17: credit of £1.9m) which was made up of a corporation tax charge of £1.1 (FY17: 
charge of £0.1m) and a deferred tax credit of £2.1m (FY17: credit of £2.0m).

The corporation tax charge comprises a current year corporation tax charge of £0.3m, a prior year corporation tax charge of 
£0.7m and an overseas tax charge of £0.1m.

The prior year corporation tax charge relates to the resubmission of the FY15 and FY16 tax computations. The Group has made 
several historical acquisitions some of which have tax losses brought forward. The streaming of these tax losses had been 
incorrectly applied in the FY15 and FY16 tax computations and hence the reason for the prior year corporation tax adjustment.

(b) Reconciliation of the total income tax charge / (credit) 
The tax on the Group’s profit before tax differs from the theoretical amount that would arise using the weighted average tax 
rate applicable to profits of the consolidated entities as follows:

Loss before taxation

Profit multiplied by the UK standard rate of corporation tax of 19% / 20%

Expenses not deductible for tax purposes

Share scheme deduction under Part 12 CTA 2009

Movement in unprovided tax losses

Adjustment in relation to prior year

Effect of tax rate change

Impact of overseas tax rates

Fixed asset timing difference

Total income tax (credit) reported in the income statement

2018

£000

(493)

(94)

53

(12)

(1,000)

92

28

8

(79)

(1,004)

2017

£000

(4,248)

(850)

286

-

(847)

(151)

(318)

10

-

(1,870)

53

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Tax on profit on ordinary activities (continued)

(c) Deferred tax

Deferred tax liability

Deferred tax assets

Net deferred tax liability at 31 March

(d) Deferred tax liability

Opening balance

Recognised in the income statement

Adjustment in relation to prior year

At 31 March 

2018

£000

(6,197) 

6,152

(45)

2018

£000

7,267

(1,070)

-

6,197

Deferred tax liabilities arose in respect of the amortisation of intangible assets recognised on acquisitions made.

(e) Deferred tax assets

Share 
based 
Payments 
temporary 
differences

India – 
deferred tax 
asset

Property, 
plant and 
equipment 
temporary 
differences

Other 
timing 
differences

Tax losses

£000

£000

£000

£000

£000

At 31 March 2017

Recognised in the income statement

Adjustment in relation to prior year

At 31 March 2018

27

(16)

-

11

49

8

-

57

2,725

(123)

604

3,206

2,344

523

-

2,867

10

1

-

11

2017

£000

(7,267)

5,155

(2,112)

2017

£000

9,751

(1,983)

(501)

7,267

Total

£000

5,155

393

604

6,152

Deferred tax assets have been recognised where it is the view of the Directors that it is probable that there will be future 
sustainable taxable profits from which prior tax losses can be offset. This is based on projections of future taxable profits and 
indicators such as the level of orders that support the Directors’ projections. There would have to be a material change in the 
Groups’ trading activity for the Directors to reassess the recoverability of the asset.

Deferred tax assets have been netted off with deferred tax liabilities on the face of the Balance sheet. This is because the 
Group has a legally enforceable right to set off current tax assets against current tax liabilities and the deferred tax assets 
and the deferred tax liabilities relate to income taxes levied by the same taxation authority, being the UK’s HMRC. The Group 
operates as one tax group and settles its tax liabilities on a net basis. This is not expected to change in the foreseeable future.

The adjustment in relation to prior year relates to the resubmission of the FY15 and FY16 tax computations. The Group is made 
up several historical acquisitions some of which have tax losses brought forward. The streaming of these tax losses 
had been incorrectly applied in the FY15 and FY16 tax computations and hence the reason for the prior year corporation 
tax adjustment.

54

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

9 Earnings per share 

Basic earnings per share has been calculated using profit after tax for the year of £0.5m (2017: loss after tax £2.4m) and a 
weighted average number of shares of 148,890,948 (2017: 148,448,225). The dilutive effect of share options at 31 March 2018 
increased the weighted average number of shares to 149,871,478 (2017: 152,744,106). 

In addition, the Board uses adjusted earnings per share figure, which has been calculated to reflect the underlying performance 
of the business. This measure is derived as follows:

Statutory earnings

Tax charge / (credit)

Amortisation of acquired intangibles*

Share based payments

Exceptional costs

Adjusted earnings before tax

Notional tax charge at standard rate of 19% / 20%

Adjusted earnings

2018

£000

511

(1,004)

6,252

568

1,672

7,999

(1,520)

6,479

2017

£000

(2,378)

(1,870)

5,944

1,080

5,474

8,250

(1,650)

6,600

Weighted average number of shares in issue

Weighted dilutive effect of options and warrants in issue

Diluted weighted average number of shares in issue

148,890,948

148,448,225

980,529

4,295,881

149,871,477

152,744,106

Statutory basic earnings per shares

Statutory diluted earnings per shares

Adjusted basic earnings per share

Adjusted diluted earnings per share

*Amortisation charge per P&L

Amortisation of software

Customer contracts and related relationships

0.34p

0.34p

4.35p

4.32p

7,136

(884)

6,252

(1.60)p

(1.60)p

4.45p

4.32p

6,207

(263)

5,944

The Board feels that the adjusted EBITDA and adjusted EPS measures give a better view of the ongoing performance of the business as these measures 
exclude exceptional costs.

55

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

10 Property, plant and equipment 

Cost

At 31 March 2017

Additions

Disposals

Exchange differences

At 31 March 2018

Accumulated depreciation

At 31 March 2017

Charge for the year ended 31 March 2018

Disposals

Exchange differences

At 31 March 2018

Net book amount 

At 31 March 2018

At 31 March 2017

Leasehold 
improvements* 

Office fixtures 
and fittings*

Vehicles & 
computer 
equipment* 

£000

£000

£000

14,388

1,168

74

(566)

-

244

-

(40)

32,120

5,745

(8,028)

-

13,896

1,372

29,837

8,674

1,418

(566)

-

9,526

4,370

5,714

888

100

-

14

16,116

6,251

(8,028)

-

1,002

14,339

370

280

15,498

16,004

20,238

21,998

Total

£000

47,676

6,063

(8,594)

(40)

45,105

25,678

7,769

(8,594)

14

24,867

*  In 2018, the split of the fixed assets between classes has been aligned across the group. The result of this is to bring the published results in line with 

internal management reporting. None of the assets affected required any change in useful economic life. The total NBV as at 31 March 2017 of £21.998m 
remains unchanged from prior published accounts. 

Included in vehicle and computer equipment are assets held under finance leases with a carrying value of £4.9m at 31 March 
2018 (2017: £5.2m). Of the £6.1m fixed assets acquired in the year, £3.0m were funded using finance leases (2017: £2.5m).

56

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

11 Intangible assets 

Cost

At 31 March 2016

Additions

FOREX difference on carrying value

At 31 March 2017

Additions

Exchange differences

At 31 March 2018

Accumulated amortisation and impairment

At 31 March 2016

Amortisation charge for the year ended 
31 March 2017

Impairment

At 31 March 2017

Amortisation charge for the year ended 
31 March 2018

Impairment

At 31 March 2018

Customer 
contracts 
and related 
relationships

Trademarks

Software 
and licences

£000

£000

£000

Goodwill

£000

Total

£000

43,269

62,297

-

-

-

3

43,269

62,300

-

-

-

(16)

275

-

-

275

-

-

3,962

109,803

738

-

738

3

4,700

110,544

913

-

913

(16)

43,269

62,284

275

5,613

111,441

-

-

-

-

-

-

-

13,712

5,884

-

19,596

6,217

-

25,813

42,704

36,471

180

60

-

240

35

-

275

35

-

1,720

15,612

263

-

6,207

-

1,983

21,819

884

-

7,136

-

2,867

28,955

2,717

2,746

88,725

82,486

Carrying amount at 31 March 2017

Carrying amount at 31 March 2018

43,269

43,269

Included in software and licences are intangibles assets held under finance leases with a carrying value of £0.4m at 31 March 
2018 (2017: £nil). Of the £0.9m intangible assets acquired in the year, £0.4m were funded using finance leases (2017: £nil).

Customer contracts have a weighted average remaining amortisation period of 6 years and 11 months (2017: 7 years and  
11 months). 

Intangible assets are reviewed for impairment at least annually or more frequently if events or changes in circumstances 
indicate that the carrying value may be impaired. Goodwill is tested for impairment at least annually.

The recoverable amount was based on the value in use calculation using forecast cash flow projections to the period of  
31 March 2021 and extrapolated for a further two years by growth rates applicable. A terminal value based on a perpetuity 
calculation using a 2.5% real growth was then added. Discount rates were then applied to these projections reflecting 
management's expected risk profile.

In addition to revenue growth, the key assumptions used in the impairment testing were as follows:

•  Gross margin percentage of c.58% reducing to c.48%; 

•  Pre-tax discount rate of 9.13% (post tax 7.39%); and

•  Terminal growth rate percentage of 2.5%. 

The assumption of margins remaining flat after the three-year management forecast period is based on the assumption  
that a mix of cost savings in service delivery will be offset by competitive market influences, which is line with  
management’s experience.

57

Financial StatementsRedcentric Report & Accounts 2018 
Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Intangible assets (continued) 

A pre-tax discount rate of 9.13% (post-tax 7.39%) was applied which reflects management’s risk-adjusted estimate of the 
weighted average cost of capital. There is a significant element of recurring revenue through maintenance contracts and this 
reduces the risk inherent in the business.

Over the five-year period, revenues are projected to grow at an average of 7.68%. The first three years were derived from 
management's forecast based on management’s past experience and the detailed analysis of market trends.

A reasonably possible adverse movement in any of the above key assumptions made would not give rise to impairment. 

12 Trade and other receivables

Trade receivables 

Less: provision for impairment of trade receivables 

Trade receivables – net 

Other receivables 

Prepayments 

Accrued income 

Corporation tax repayable

2018 

£000

16,779

(981)

15,798

265

7,211

2,846

-

26,120

2017

£000

22,826

(5,576)

17,250

71

5,377

3,155

369

26,222

As at 31 March 2018, trade receivables of £1.0m (2017: £5.6m) were impaired and fully provided for. The Directors monitor the 
quality of the receivables not impaired and believe them to be recoverable. The non-impaired receivables are fully performing 
and relate to independent customers with no history of default. The individually impaired receivables relate to receivables over 
365 days, customers in financial difficulty, customer acceptance issues and cancelled contracts.

As at 31 March 2018, net trade receivables of £4.5m (2017: £8.3m) were past due. In the table below, these comprise the 
receivables over 30 days, which relate to a number of independent customers for whom there is no recent history of default. 
The ageing analysis of trade receivables is as follows:

Days overdue

Current

1 to 30 days overdue

31 to 60 days overdue

61 to 90 days overdue

91 to 180 days overdue

> 180 days overdue

Gross trade debtors

2018  
Gross

£000

2018 
Provision

£000

2018 
Net

£000

2017 
Gross

£000

2017 
Provision

£000

11,323

1,951

1,417

550

945

593

16,779

(67)

(90)

(40)

(18)

(481)

(285)

(981)

11,256

1,861

1,377

532

464

308

9,095

2,950

2,220

704

3,277

4,580

15,798

22,826

(101)

(266)

(532)

(169)

(988)

(3,520)

(5,576)

2017 
Net

£000

8,994

2,684

1,688

535

2,289

1,060

17,250

The provision is calculated by management on a specific basis based on their best estimate of recoverability taking into 
account the age and specific circumstances relating to the debtor. The maximum exposure to credit risk at the reporting date 
is the fair value of each class of receivable mentioned above. The Group does not hold any collateral as security. The carrying 
amounts of the Group’s trade and other receivables are denominated in pounds.

58

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Trade and other receivables (continued)

Movements on the Group provision for impairment of trade receivables as at 31 March 2018 are as follows:

Balance at 31 March 2016

Utilisation of impairment provision 

Creation of Impairment provision treated as exceptional costs

Creation of impairment provision treated as operating costs*

At 31 March 2017

Utilisation of impairment provision 

Creation of impairment provision treated as operating costs*

At 31 March 2018

£000

7,005

(5,639)

2,933

1,277

5,576

(5,459)

864

981

*  The creation and release of a provision for impaired receivables has been included in ‘operating expenses’ in the income statement. Amounts charged 

to the allowance account are generally written-off, when there is no expectation of recovering additional cash.

The other asset classes within trade and other receivables do not contain impaired assets.

13 Cash and cash equivalents

Cash at bank

2018

£000

2017

£000

6,089

4,340

The Group’s cash is held at accounts with Barclays Bank PLC, which has a Standard and Poor’s rating of A.

14 Trade and other payables

Current

Trade payables

Other payables

Taxation and social security

Accruals

Provision

Deferred income

Finance Lease

Corporation Tax

Term loan

2018

£000

9,005

27

2,490

2,705

-

8,343

3,125

890

-

2017

£000

7,483

39

1,671

2,264

339

5,804

2,456

-

323

26,585

20,379

59

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

15 Commitments and contingencies

a) Operating leases 
Future aggregate minimum annual lease payments under non-cancellable operating leases as at 31 March are as follows:

Not later than 1 year 

After 1 year but not more than 5 years 

After 5 years 

2018

£000

2,881

11,095

20,942

34,918

2017

£000

2,264

3,142

4,586

9,992

The Group’s operating leases relate to property, motor vehicles and office equipment, and have remaining terms of between  
2 and 23 years. The amount recognised as an expense in the year is £2.8m (restated 2017: £2.8m). 

None of the above leases are sublet by the Group. There are no contingent rent arrangements and the Group does not have 
a purchase option with respect to the above leases. The lease terms can only be extended if the terms of the underlying 
contracts are approved by both the Group and the lessor.

(b) Capital commitments 
The Group had no contracted but not provided for capital commitments at 31 March 2018 (2017: £nil).

16 Borrowings

Non-current

Bank loan

Finance leases

Unamortised loan arrangement fee

Total non-current

Current

Finance leases

Term Loans

Total current

2018

£000

2017

£000

28,000

2,807

(136)

30,671

3,125

-

3,125

38,000

3,296

(204)

41,092

2,456

323

2,779

At 31 March 2018, the Group was party to £68.0m of bank facilities with a termination date of 1 April 2020. The facilities 
comprise a Revolving Credit Facility (“RCF”) of £40.0m (£28.0m utilised at 31 March 2018) with a £20.0m accordion (£nil 
utilised at 31 March 2018), a £2.0m overdraft facility (£nil utilised at 31 March 2018) and a £6.0m asset financing facility. 

The RCF has been provided jointly by Barclays Bank PLC and The Royal Bank of Scotland PLC, with Lombard Technology 
Services Ltd providing the asset financing facility and Barclays Bank PLC the overdraft facility.

60

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Borrowings (continued)

Reconciliation of adjusted net debt:

Instrument

Cash

RCF

Term loan

Finance lease

Total

As at 
31 March 
2017

£000

4,340

(37,796)

(323)

(5,752)

Net 
cash 
flow

£000

Net 
non-cash 
flow

As at 
31 March 
2018

£000

£000

1,705

10,000

323

(180)

44

(68)

-

-

(24)

6,089

(27,864)

-

(5,932)

(27,707)

(39,531)

11,848

Fair value of non-current borrowings 
The carrying amounts and fair value of the non-current borrowings are as follows:

Non-current

Bank loan

Carrying 
value 
2018

£000

Fair 
value 
2018

£000

Carrying 
value 
2017

£000

Fair 
value 
2017

£000

27,864

26,001

38,135

34,495

Fair values are based on discounted cash flows, using an effective interest rate based on the borrowing rates at 31 March 2018 
of 3.4% (2017: 3.4%).

Finance leases

Present 
value  
2018 

Finance 
charges 
2018

Future lease 
payments  
2018

£000

£000

£000

Not later than 1 year

After 1 year but not more than 5 years

3,125

2,807

5,932

68

21

89

3,193

2,828

6,021

17 Financial instruments by category

Present 
value  
2017

£000

2,456

3,296

5,752

Finance 
charges 
2017

Future lease 
payments  
2017

£000

£000

132

89

221

2,588

3,385

5,973

The objectives of the Group’s treasury activities are to manage financial risk, secure cost-effective funding where necessary and 
minimise adverse effects of fluctuations in the financial markets on the value of the Group’s financial assets and liabilities, on 
reported profitability and on cash flows of the Group.

The Group’s principal financial instruments for fundraising are bank borrowings, overdraft facilities and loans. The Group has 
various other financial instruments such as cash, trade receivables and trade payables that arise directly from its operations.

61

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Financial instruments by category (continued)

Carrying  
value  
2018

£000

Fair  
value  
2018

£000

Carrying  
value  
2017

£000

Fair  
value  
2017

£000

15,798

7,476

3,512

6,089

32,875

9,005

2,732

11,254

33,796

890

57,677

15,798

7,476

3,512

6,089

32,875

9,005

2,732

11,254

33,796

890

57,677

17,250

17,250

5,448

3,758

4,340

5,448

3,758

4,340

30,796

30,796

7,483

2,303

7,814

43,871

3,319

64,790

7,483

2,303

7,814

43,871

3,319

64,790

Assets

Trade receivables

Other receivables and prepayments

Other current assets

Cash and cash equivalents

Total

Liabilities

Trade payables

Other payables and accruals

Other current liabilities

Borrowings

Other non-current liabilities

Total

18 Financial risk management

The Group’s activities expose it to a variety of financial risks: market risk (including foreign exchange, fair value interest rate 
risk, cash flow interest rate risk, and price risk), credit risk, and liquidity risk. The Group’s overall risk management programme 
focuses on the unpredictability of financial markets and seeks to minimise potential adverse effects on the Group’s financial 
performance. Risk management is carried out centrally under policies approved by the Board of Directors. The Board provides 
principles for overall risk management, as well as policies covering specific areas, such as foreign exchange risk, interest  
rate risk, credit risk, use of derivative financial instruments and non-derivative financial instruments, and investments of  
excess liquidity.

(a) Market risk 
(i) Foreign exchange risk 
The Group mainly operates within the UK and foreign exchange risk arises from certain transactions with counterparties 
denominated in foreign currencies. This is not a significant risk for the Group. 

(ii) Cash flow risk 
The Group receives interest on cash and cash equivalents and pays interest on its borrowings.

Borrowings at variable rates expose the Group to cash flow interest rate risk. During the year ended 31 March 2018 the Group’s 
borrowings at variable rate were denominated in Pounds Sterling with interest linked to Sterling interest rates.

The Group analyses its interest rate exposure on a dynamic basis. Various scenarios are simulated taking into consideration 
refinancing, renewal of existing positions, alternative financing and hedging. Based on these scenarios, the Group calculates 
the impact on profit or loss of a defined interest rate shift and manages its cash flow interest rate risk accordingly. 

Based on the simulations performed, the impact on post-tax profit and equity of a +/– 1% shift in the interest rate would be  
not be material. The simulation is done on a quarterly basis to verify that the maximum loss potential is within the limit given  
by management.

(iii) Price risk 
The Group is not exposed to significant commodity or security price risk.

62

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Financial risk management (continued)

(b) Credit risk 
Credit risk arises from cash and cash equivalents, as well as credit exposures to customers. Individual risk limits are set based 
on internal and external ratings in accordance with limits set by the divisions and review by the Board where appropriate.  
The utilisation of credit limits is regularly monitored with appropriate action taken by management in the event of a breach  
of credit limit.

(c) Liquidity risk 
Management monitors rolling forecasts of the Group’s undrawn borrowing facility and cash and cash equivalents based on 
expected cash flow. The Group’s liquidity management policy involves projecting cash flows and considering the level of liquid 
assets necessary to meet these.

The table below analyses the Group’s financial liabilities into relevant maturity groupings based on the remaining period at the 
balance sheet date to the contractual maturity date. These amounts disclosed in the table are the contracted undiscounted 
cash flows. Balances within 12 months equal their carrying balances as the impact of discounting is not significant.

At 31 March 2018

Borrowings

Finance leases

Trade and other payables

At 31 March 2017 

Borrowings 

Finance leases

Trade and other payables 

Term loans

19 Capital risk management

Within 1 year

£000

1-5 years

£000

Total 

£000

-

2,828

9,005

-

2,456

7,483

323

28,000

3,104

-

38,000

3,296

-

-

28,000

5,932

9,005

38,000

5,752

7,483

323

The Group’s objectives when managing capital are to safeguard the Group’s future growth and its ability to continue as a going 
concern in order to provide returns for shareholders and to maintain an optimal capital structure to reduce the cost of capital. 
The Group operates in the managed services sector which, generally, does not require substantial fixed asset investments. 
Consequently, the Group is financed predominantly by equity. 

In order to maintain or adjust the capital structure the Group has previously both issued new shares and borrowed using 
bank facilities. The Group monitors capital on the basis of the ratio of net bank debt to adjusted EBITDA. Adjusted net 
debt is calculated as total bank borrowings (including ‘current and non-current borrowings’ as shown in the consolidated 
balance sheet) less cash and cash equivalents, and adjusted EBITDA is defined as earnings before interest, tax, depreciation, 
amortisation, exceptional costs and share-based payments. The Group’s strategy is to maintain the ongoing ratio at below 
2.5x, although the bank facilities can accommodate a higher ratio. The ratio was comfortably below this level throughout the 
year, and at 31 March 2018 was 1.5x (2017 – 2.2x). 

The bank facilities referred to in Note 16 contain various covenants relating to EBITDA, interest cover, adjusted net debt and 
cash flow, which the Group monitors on a monthly basis. The Group adopts a risk-averse position with respect to borrowings, 
and maintains a significant amount of head-room in its bank facilities to ensure that any unexpected situations do not create 
financial stress.

The Group has committed to a progressive dividend policy, and intends to return a proportion of free cash-flow to 
shareholders each year in the form of dividends, whilst retaining a prudent amount of capital in the business to fund potential 
future expansion and to provide operational flexibility. The Group also grants share options to Directors and other selected 
employees. However, these do not have a significant impact on the Group’s capital structure.

63

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

20 Called up share capital

At 31 March 2016

New shares issued

At 31 March 2017

New shares issued

At 31 March 2018

Allotted and fully paid 
Number

145,881,185

2,977,988

148,859,173

276,143

149,135,316

£000

146

3

149

-

149

The number of share authorised is the same as the number of shares issued. Ordinary shareholders have the right to attend, 
vote and speak at meetings, receive dividends, and receive a return on assets in the case of a winding up. 

Share issues

During the year the following shares were issued:

Issued on the exercise of share options

2018 
Number

2017 
Number

276,143

276,143

2,977,988

2,977,988

Shares issue relate to the exercise of 276,143 options at an exercise price of 70p (nominal value 0.1p), creating £193,024 of  
share premium.

21 Provisions

At 31 March 2017

Charged / (credited) to Income statement:

Prior Year Adjustment

At April 2017

Additional provisions created during the year

Utilised during the year

At 31 March 2018

Current and non-current analysis of provisions:

Dilapidations 
provision

£000

Vacant property 
provision

Total  
provision 

£000

£000

273

146

419

50

(93)

376

1,273

1,546

(146)

1,127

-

(1,127)

-

-

1,546

50

(1,220)

376

2018 
Dilapidations  
provision

2018 
Vacant 
property 
provision

2018  
Total 
provision

2017 
Dilapidations  
provision

2017 
Vacant 
property 
provision

2017  
Total 
provision

£000

£000

£000

£000

£000

£000

-

376

376

-

-

-

-

376

376

-

273

273

339

934

1,273

339

1,207

1,546

Current 

Non-current 

Total

64

Financial StatementsRedcentric Report & Accounts 2018 
Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

22 Share-based payment plans

During the year the Group recognised an expense for the following share-based payments:

Equity-settled share-based charge arising from share options*

National Insurance and other charges arising on share options

Total

* This is an IFRS 2 charge arising from share options issued in terms of a share-based payment plan. 

2018

£000

534

34

568

2017

£000

975

105

1,080

The following table illustrates the number and weighted average exercise prices (WAEP) of, and movements in, share options 
during the year.

Options

Outstanding at the start of the year

Issued in the year

Exercised in the year

Lapsed in the year

Outstanding at the end of the year

2018  
Number of 
options

10,037,417

2,752,820

(276,143)

(2,590,973)

9,923,121

2018 
WAEP

80.5p

28.0p

70.0p

57.1p

72.2p

2017 
Number of 
options

14,230,452

919,048

(2,977,988)

(2,134,095)

10,037,417

2017 
WAEP

82.4p

45.7p

58.1p

107.9p

80.5p

The weighted average fair value of the options granted in the year ended 31 March 2018 was 28.0p (2017: 45.7p) per option. 
During the year ended 31 March 2018 there were new grants of 2,752,820 options (2017: 919,048 options) which were issued 
under the Group’s Long-Term Incentive Plan.

The weighted average remaining contractual life for the share options outstanding at 31 March 2018 is 5 years and 2 months 
(2017: 5 years and 9 months). The range of exercise prices for options outstanding at the end of the year was 0p to 154p. 
Share options outstanding at the end of the year with approximate remaining average life are as follows:

Range 
of prices

Number  
31 March 2018

Life at  
31 March 2018

Number 
31 March 2017

Life at  
31 March 2017

0p

63p

70p

80p

84p

102p

117p

107p

154p

845,621

1,167,678

-

9 years, 2 months

2 years, 11 months 

-

7,581,968

5 years, 3 months

-

-

-

294,669

33,185

9,923,121

-

-

-

0 years, 6 months

1 year, 6 months

5 years, 2 months

419,048

2 years, 3 months

-

276,143

7,581,968

500,000

225,000

225,000

721,731

88,527

-

6 years, 1 month

6 years, 8 months

1 year, 3 months

6 years, 11 months

7 years, 8 months

1 year, 6 months

2 years, 6 months

10,037,417

5 years, 9 months

65

Financial StatementsRedcentric Report & Accounts 2018  
Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Share-based payment plans (continued)

The following table illustrates the status of the options outstanding at the end of the year:

Options

Performance conditions satisfied

Subject to performance conditions

Save-As-You-Earn

Outstanding at the end of the year

2018  
Number  
of options

0

8,427,589

1,495,532

9,923,121

2018 
WAEP

0p

69p

74p

72p

2017  
Number  
of options

276,143

8,951,616

809,658

10,037,417

2017 
WAEP

70p

78p

112.1p

80.5p

The fair value of the equity-settled share options granted is estimated as at the date of grant using a binomial model, taking 
into account the terms and conditions upon which the options were granted.

SAYE schemes

Director and senior manager schemes

MXC options

Employers NI

2018 
£000

224

162

148

34

568

2017 
£000

188

156

631

105

1,080

At 31 March 2018, the Group had the following share-based payment arrangements:

i.   Enterprise Management Incentives (EMI) 

The Group has legacy position of EMI share options outstanding, issued prior to the formation of the Group.

ii.  Long-Term Incentive Plan (LTIP) 

The Group operates a Long-Term Incentive Plan under which the Executive Directors and key management personnel 
are awarded nil cost options that will vest subject to the achievement of performance conditions relating to the growth in 
earnings per share.

iii.  Save As You Earn (SAYE) 

The Group operates a HMRC approved SAYE scheme which offers its UK-based employees the opportunity to participate 
in a share purchase plan. To participate in the plan, the employees are required to save an amount of their gross monthly 
salary, up to a maximum of £500 per month, for a period of 36-months. Under the terms of the plan, at the end of the 
three-year period the employees are entitled to purchase shares using funds saved at a price 20% below the market price 
at grant date. Only employees who remain in service and save the required amount of their gross monthly salary for 
36 consecutive months will become entitled to purchase the shares. Employees who cease their employment, do not 
save the required amount of their gross monthly salary in any month before the 36-month period expires, or elect not to 
exercise their options to purchase shares will be refunded their saved amounts.

66

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

Share-based payment plans (continued)

iv.   MXC  

Historic options awarded to MXC Capital Limited

EMI

LTIP

SAYE

MXC

Total

Balance at 31 March 2016

4,393,111

-

1,144,353

8,692,988

14,230,452

Issued in the year

Forfeited in the year

Cancelled in the year

Exercised in the year

Lapsed in the year

-

919,048

(1,250,000)

-

(1,285,000)

(550,000)

-

-

-

-

-

(44,448)

(288,339)

-

-

-

919,048

(1,294,448)

(288,339)

(1,308)

(1,692,988)

(2,979,296)

-

-

(550,000)

Balance at 30 March 2017

1,308,111

919,048

810,258

7,000,000

10,037,417

Issued in the period

Forfeited in the period

Cancelled in the period

Exercised in the year

Lapsed in the year

-

-

-

(276,143)

(450,000)

1,529,430

1,223,390

(1,602,857)

-

-

-

-

(538,116)

-

-

-

-

-

-

-

2,752,820

(1,602,857)

(538,116)

(276,143)

(450,000)

Balance at 30 March 2018

581,968

845,621

1,495,532

7,000,000

9,923,121

As at 31 March 2018 the Group had a total of 350,000 warrants in issue with an exercise price of 36p. The warrants were 
issued to Barclays Bank PLC on demerger in April 2013 in exchange for warrants previously held in Redstone Plc, and can be 
converted to shares at any time before the sale of the entire share capital of the Group.

23 Pensions
The Group operates a defined contribution pension scheme for eligible employees. The charge for the year ended 31 March 
2018 was £0.4m (2017: £0.4m). At the year-end there was a pension’s creditor of £0.1m (2017: £0.1m).

24 Subsidiaries
As at 31 March 2018, the Group had the following subsidiary undertakings:

Principal activity

Country of incorporation

% Ordinary share 
capital owned

Held directly by Redcentric plc 

Redcentric Holdings Limited

Redcentric Solutions Limited

Held indirectly 

Holding company 

England and Wales 

Managed Services

England and Wales

Redcentric Solutions Private Limited

Support services

India

Redcentric MS Limited

Redcentric Managed Solutions Limited

Redcentric Communications Limited

Hotchilli Internet Limited

Redcentric US Limited

Calyx Managed Services Limited

City Lifeline Limited

City Lifeline Data Centre Limited**

Dormant*

Dormant*

Dormant*

Dormant*

Dormant* 

Dormant* 

Dormant* 

Dormant*

England and Wales

England and Wales

England and Wales

England and Wales

USA

England and Wales

England and Wales

England and Wales

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

All of the Company’s subsidiaries have been consolidated in the Group financial statements. All of the Group companies have 
a registered office of Central House, Beckwith Knowle, Harrogate HG3 1UG, except Redcentric Solutions Private Limited which 
has a registered office of 606-611, 6th Floor, Manjeera Trinity Corporate, JNTU – Hitech City Road, Kukatpally, Hyderabad – 72.

*  The companies marked with an asterisk are exempt from filing audited accounts under s394A of the Companies Act 2006 as they have been dormant 

throughout the period.

** Dissolved 11 July 2017.

67

Financial StatementsRedcentric Report & Accounts 2018Notes to the Consolidated Financial Statements year ended 31 March 2018 – continued

25 Related parties

The Group has taken exemption not to disclose transactions with entities wholly-owned by the Group.

Directors' emoluments are disclosed in the Remuneration Report.

MXC Capital 
Up until 30 November 2016, the Group engaged MXC Advisory LLP to provide corporate finance advice and consultancy 
(fees – 2017: £97,500). MXC Advisory LLP is owned by MXC Capital Limited (“MXC”), which is an AIM quoted merchant bank 
specialising in investing in technology companies. MXC was a shareholder in Redcentric plc and still has options over the 
ordinary shares of Redcentric plc and therefore its interests are aligned with Redcentric plc’s other shareholders. 

As at 31 March 2018 MXC has the following interest in shares and options over ordinary shares in the Company:

Quantity

Grant date

Exercise price

Expiry date

Ordinary shares

Options (a)

7,000,000

15 November 2013

80p

15 November 2023

(a)  The options have a performance condition which allows the option to be exercised if the average mid-market closing price 

of the shares for the preceding 10 working days at any point after 15 November 2016 is greater than 112.4p.

Other 
There were no other transactions with related parties in the year to 31 March 2018.

26 Dividends

Amounts recognised as distributions to Shareholders in year:

Final dividend for year ended 31 March 2017 of nil (2016: 3.0p) per share

2018

£000

2017

£000

-

-

4,406

4,406

The Company paid a final dividend in respect of the year to 31 March 2016 of 3.0p per ordinary share on 16 September 2016, 
with a total payment value of £4.4m.

27 Subsequent events

There have been no significant events affecting the Company since the year end. 

28 Cost reclassification

A cost reclassification was undertaken to align comparative periods with the Directors’ view of appropriate cost allocation. 

31 Mar 2017 
As previously 
reported

£000

104,623

(43,304)

61,319

(64,314)

(2,995)

Cost  
reclassification

31 Mar 2017 
As reclassified

£000

-

(855)

(855)

855

-

£000

104,623

(44,159)

60,464

(63,459)

(2,995)

Revenue

Cost of sales

Gross profit

Operating expenditure

Operating loss

68

Financial StatementsRedcentric Report & Accounts 2018Company Balance Sheet as at 31 March 2018

Fixed assets

Investments

Current liabilities

Creditors – amounts falling due within one year

Net current liabilities

Net assets

Capital and reserves

Called up share capital

Share premium account

Share option reserve

Retained earnings

Total shareholders’ funds

Note

2018

£000

2017 

£000

2

3

4

101,565

101,031

(11,680)

(11,680)

(11,873)

(11,873)

89,885

89,158

149

65,588

5,503

18,645

89,885

149

65,395

4,969

18,645

89,158

The notes on pages 71 to 73 are an integral part of these financial statements. The financial statements on pages 69 to 73 
were approved by the Board on 27 June 2018 and are signed on its behalf by: 

Chris Jagusz, Director 

Peter Brotherton, Director

69

Financial StatementsRedcentric Report & Accounts 2018 
Company Statement of Changes in Equity

Called up  
share capital

£000

146

3

-

-

149

-

-

-

Share  
premium 

£000

Reserves

£000

Total  
equity

£000

63,667

27,045

90,858

1,728

-

-

65,395

193

-

-

-

(4,406)

975

23,614

-

-

534

24,148

1,731

(4,406)

975

89,158

193

-

534

89,885

149

65,588

At 31 March 2016

Transactions with owners:

Issue of new shares

Dividends to shareholders

Share Based Payments (SBP)

At 31 March 2017

Transactions with owners:

Issue of new shares

Dividends to shareholders

Share Based Payments (SBP)

At 31 March 2018

70

Financial StatementsRedcentric Report & Accounts 2018Notes to the Company Financial Statements

1 Accounting policies (FRS 101)

In these financial statements, the company has applied the exemptions available under FRS 101 in respect of the  
following disclosures: 

•  A Cash Flow Statement and related notes; 

•  Comparative period reconciliations for share capital, tangible fixed assets, intangible assets and investment properties; 

•  Disclosures in respect of transactions with wholly owned subsidiaries; 

•  Disclosures in respect of capital management; 

•  The effects of new but not yet effective IFRSs;

•  Disclosures in respect of the compensation of Key Management Personnel; and

•  Disclosures of transactions with a management entity that provides key management personnel services to the company.

As the consolidated financial statements of Redcentric plc include the equivalent disclosures, the Company has also taken the 
exemptions under FRS 101 available in respect of the following disclosures:

•  IFRS 2 Share Based Payments in respect of group settled share based payments;

•   Certain disclosures required by IAS 36 Impairment of assets in respect of the impairment of goodwill and indefinite life 

intangible assets; 

•   Disclosures required by IFRS 5 Non-current Assets Held for Sale and Discontinued Operations in respect of the cash flows 

of discontinued operations; 

•   Certain disclosures required by IFRS 3 Business Combinations in respect of business combinations undertaken by the 

Company [in the current and prior periods including the comparative period reconciliation for goodwill; and] 

•   Certain disclosures required by IFRS 13 Fair Value Measurement and the disclosures required by IFRS 7 Financial 

Instrument Disclosures.

The accounting policies set out above have, unless otherwise stated, been applied consistently to all periods presented in 
these financial statements.

2 Investments

Investments in subsidiaries

Capital contribution related to share-based payments for subsidiaries 

2018

£000

96,062

5,503

101,565

2017 

£000

96,062

4,969

101,031

71

Financial StatementsRedcentric Report & Accounts 2018Notes to the Company Financial Statements continued

Investments (continued)

At 31 March 2018, the Company had the following subsidiary undertakings:

Principal activity

Country of incorporation

% Ordinary share 
capital owned

Held directly by Redcentric plc 

Redcentric Holdings Limited

Redcentric Solutions Limited

Held indirectly 

Holding company 

England and Wales 

Managed Services

England and Wales

Redcentric Solutions Private Limited

Support services

India

Redcentric MS Limited

Redcentric Managed Solutions Limited

Redcentric Communications Limited

Hotchilli Internet Limited

Redcentric US Limited

Calyx Managed Services Limited

City Lifeline Limited

City Lifeline Data Centre Limited**

Dormant*

Dormant*

Dormant*

Dormant*

Dormant*

Dormant*

Dormant*

Dormant*

England and Wales

England and Wales

England and Wales

England and Wales

USA

England and Wales

England and Wales

England and Wales

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

*  The companies marked with an asterisk are exempt from filing audited accounts under s394A of the Companies Act 2006 as they have been dormant 

throughout the period.

** Dissolved 11 July 2017.

All of the Group companies have a registered office of Central House, Beckwith Knowle, Harrogate HG3 1UG, except 
Redcentric Solutions Private Limited which has a registered office of 606-611, 6th Floor, Manjeera Trinity Corporate,  
JNTU – Hitech City Road, Kukatpally, Hyderabad – 72.

The Company does not have any associate operations.

3 Creditors – amounts falling due within one year

2018

£000

2017 

£000

Amounts owed to subsidiaries

11,680

11,873

Amounts due to Group undertakings are unsecured, interest-free and have no fixed payment terms.

4 Called up share capital

At 31 March 2016

New shares issued

At 31 March 2017

New shares issued

At 31 March 2018

Allotted and 
fully paid 
Number

145,881,185

2,977,988

148,859,173

276,143

149,135,316

£000

146

3

149

-

149

The number of share authorised is the same as the number of shares issued. Ordinary shareholders have the right to attend, 
vote and speak at meetings, receive dividends, and receive a return on assets in the case of a winding up. 

72

Financial StatementsRedcentric Report & Accounts 2018  
Notes to the Company Financial Statements continued

4 Called up share capital (continued)

Share issues 
During the year the following shares were issued: 

Issued on the exercise of share options

2018 
Number

276,143

276,143

2017  
Number

2,977,988

2,977,988

As at 31 March 2018 the Company had a total of 350,000 warrants in issue with an exercise price of 36p. The warrants were 
issued to Barclays Bank PLC on demerger in April 2013 in exchange for warrants previously held in Redstone Plc, and can be 
converted to shares at any time before the sale of the entire share capital of the Company.

5 Auditors’ remuneration

The Company audit fee is £24,000 (2017: £110,000). This fee was borne by another Group company.

6 Related parties

The Group has taken exemption not to disclose transactions with entities wholly-owned by the Group.

Directors' emoluments are disclosed in the Remuneration Report.

MXC Capital 
Up until 30 November 2016, the Group engaged MXC Advisory LLP to provide corporate finance advice and consultancy 
(fees – 2017: £97,500). MXC Advisory LLP is owned by MXC Capital Limited (“MXC”), which is an AIM quoted merchant bank 
specialising in investing in technology companies. MXC was a shareholder in Redcentric plc and still has options over the 
ordinary shares of Redcentric plc and therefore its interests are aligned with Redcentric plc’s other shareholders.

As at 31 March 2018 MXC has the following interest in shares and options over ordinary shares in the Company:

Quantity

Grant date

Exercise price

Expiry date

Options (a)

7,000,000

15 November 2013

80p

15 November 2023

(a)  The options have a performance condition which allows the option to be exercised if the average mid-market closing price 
of the shares for the preceding 10 working days at any point after 15 November 2016 is 112.4p plus 12% p.a. with effect 
from that date.

Other 
There were no other transactions with related parties in the year to 31 March 2018. 

73

Financial StatementsRedcentric Report & Accounts 2018Advisers

Company Secretary

Peter Brotherton

Registered Office
Central House 
Beckwith Knowle 
Harrogate HG3 1UG

Nomad and Joint Broker
Numis Securities Limited 
The London Stock Exchange Building 
10 Paternoster Square 
London EC4M 7LT

Joint Broker

finnCap Ltd 
60 New Broad Street 
London EC2M 1JJ

Financial PR

Tulchan Communications LLP 
85 Fleet Street 
London EC4Y 1AE

Registrars

Capita Asset Services 
The Registry 
34 Beckenham Road 
Beckenham 
Kent BR3 4TU

Solicitors

CMS Cameron McKenna 
Nabarro Olswang LLP 
Cannon Place 
78 Cannon Street 
London EC4N 6AF

DAC Beachcroft LLP 
100 Fetter Lane 
London EC4A 1BN

Auditors

KPMG LLP (UK) 
1 Sovereign Square  
Sovereign Street  
Leeds LS1 4DA

Principal Bankers 

Barclays Bank PLC  
Churchill Place 
Canary Wharf 
London E14 5RB

Company number

08397584

74

 Redcentric Report & Accounts 201875

Redcentric Report & Accounts 2018HARROGATE (HEAD OFFICE)
Central House
Beckwith Knowle
Harrogate HG3 1UG

LONDON
Lifeline House
80 Clifton Street
London EC2A 4HB

THEALE
2 Commerce Park
Brunel Road
Theale
Reading RG7 4AB

CAMBRIDGE
Newton House
Cambridge Business Park
Cowley Road
Cambridge CB4 0WZ

READING
3-5 Worton Drive
Reading
RG2 0TG

HYDE
Unit B, SK14 Industrial Park 
Broadway  
Hyde
SK14 4QF

INDIA
606-611, 6th Floor 
Manjeera Trinity Corporate  
JNTU – Hitech City Road 
Kukatpally, Hyderabad – 72

0800 983 2522 
sayhello@redcentricplc.com
www.redcentricplc.com