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WSFS Financial

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FY2020 Annual Report · WSFS Financial
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1

WSFS Financial Corporation2

About WSFS Financial Corporation

WSFS  Financial  Corporation  is  a  multi-billion-dollar 
financial services company. Its primary subsidiary, WSFS 
Bank, is the oldest and largest locally managed bank and 
trust company headquartered in the Greater Philadelphia 
and  Delaware  region.  As  of  December  31,  2020,  WSFS 
Financial  Corporation  had  $14.3  billion  in  assets  on  its 
balance  sheet  and  $24.2  billion  in  assets  under 
management  and  administration.  WSFS  operates  from 
112  offices,  89  of  which  are  banking  offices,  located  in 
Pennsylvania (52), Delaware (42), New Jersey (16), Virginia 
(1) and Nevada (1) and provides comprehensive financial 
services  including  commercial  banking,  retail  banking, 

cash  management  and  trust  and  wealth  management. 
Other  subsidiaries  or  divisions  include  Arrow  Land 
Transfer,  Cash  Connect®,  Cypress  Capital  Management, 
LLC,  Christiana  Trust  Company  of  Delaware®,  NewLane 
Finance®, Powdermill® Financial Solutions, West Capital 
Management®,  WSFS  Institutional  Services®,  WSFS 
Mortgage®, and WSFS Wealth® Investments. Serving the 
Greater Delaware Valley since 1832, WSFS Bank is one of 
the  ten  oldest  banks  in  the  United  States  continuously 
operating under the same name. For more information, 
please visit wsfsbank.com.

Our Foundation

MISSION
We Stand For Ser vice®

VISION
We envision a day when everyone says, “I can’t imagine a world without WSFS.”

STRATEGY
Engaged Associates, living our culture, making a better life for all we serve.

VALUES
At WSFS we: 

 Do the right thing • Serve others  
Are welcoming, open and candid • Grow and improve

WSFS Financial Corporation3

Financial Highlights

(Dollars in millions)

At December 31,

Total assets

Net loans, including held for sale

Deposits

Stockholders’ equity

Nonperforming assets to total assets

Number of offices

(Dollars in thousands, except earnings per share data)

For the years ended December 31,

Net income*

Diluted earnings per common share*

Return on average assets*

Return on tangible common equity*

 2020

$  14,334

$  8,993

$  11,857

$  1,792

 2019

$  12,256

$ 

$ 

$ 

8,508

9,587

1,850

 2018

$ 

$ 

$ 

$ 

7,249

4,889

5,640

821

0.42%

112

0.32%

118

0.66%

76

 2020

$ 114,774

$ 

2.27

0.87%

9.68%

 2019

$ 148,809

$ 

3.00

1.30%

13.48%

 2018

$ 134,743

$ 

4.19

1.92%

23.72%

*Year-over-year comparability impacted by certain one-time items discussed in our Annual Report on Form 10-K

Core Highlights

(Dollars in thousands, except earnings per share data)

For the years ended December 31,

Adjusted net income**

Diluted earnings per common share**

Return on average assets**

Return on tangible common equity**

**Excludes certain one-time items discussed in our Annual Report on Form 10-K

 2020

$  96,648

$ 

1.91

0.74%

8.26%

 2019

$ 185,104

$ 

3.74

1.61%

16.61%

 2018

$ 114,307

$ 

3.55

1.63%

20.18%

Net Loan Growth

Deposit Growth

Core Fee Income Growth†

$8,508

$8,993

$11,857

$9,587

$161.6

$169.1

$138.0

$4,889

$5,640

2018

2019

2020

2018

2019

2020

2018

2019

2020

(Dollars in millions)

† Excludes securities gains, and realized/unrealized gains on equity investments, net

10000

8000

6000

4000

2000

0

12000

10000

8000

6000

4000

2000

0

200

150

100

50

0

2020 Annual Report 
 
 
 
 
 
 
 
 
 
 
4

Letter from Management

Together, our Associates proved again that they 
are the best in the business, showing their 
ability to adapt and become stronger 
through significant change.

Rodger Levenson
Chairman, President & Chief Executive Officer

“Business as Usual”  
During Unusual Times

As the largest, locally headquartered bank in the Greater 
Philadelphia and Delaware region, we feel a heightened 
sense  of  responsibility  to  provide  stability  and  to  be 
there for our Communities as things change around us. 
The safety, health and wellbeing of our Associates is our 
top priority and we make our decisions through that lens. 
We were the first bank in our market to close our Retail 
branch lobbies and serve Customers via our drive-thrus; 
our  600+  “public  facing”  Associates  continued  to  serve 
“as  usual”  albeit  in  an  unusual  way.  At  the  same  time, 
1,200+  Associates  transitioned  from  working  onsite  to 
working remotely and our “new usual” began to settle in. 
Our  investment  in  our  culture  of  engagement  and 
technology paid dividends as we stayed connected, and 
“got things done” in a virtual, collaborative environment. 
I never imagined that such a significant segment of our 
organization  would  be  working  remotely  and  yet,  they 
were, and we executed very well.

To our Associates, Customers, Owners,  
Community Partners and Friends:

For almost 200 years, our values and entrepreneurial spirit 
have guided us through economic cycles and helped us 
overcome adversity. 

Almost everything about 2020 was unprecedented  and 
unexpected, bringing change that none of us could have 
imagined or planned for. Together, we charted our path 
forward, navigated the “unknown” and delivered strong 
results.  Our  mission,  We  Stand  for  Service,  was  our 
North  Star  as  we  stepped  up  to  serve  our  Customers, 
Communities,  and  each  other.  We  did  it  our  way, 
the  WSFS  way.  I  am  incredibly  proud  of  our  team  and 
how  they  adapted  to  the  ever-changing  circumstances 
of  the  past  year.  Through  hard  work,  resilience  and 
genuine caring we learned, we grew, and our Company 
became stronger. 

In  this  challenging  year,  we  delivered  strong  operating 
results. We achieved a full-year core ROA of 0.74%, core 
ROTCE of 8.26% and core EPS of $1.91. Our performance 
reflects the engagement of our Associates, the strength of 
our franchise and our diverse revenue streams. We are well 
positioned, with a positive outlook as we enter 2021.

WSFS Financial Corporation5

Our  front-line  Retail  Associates  and  our  Contact 
Center  Associates  are  our  “first  responders.” 
They embrace the challenge to serve Customers in new 
ways,  accepting  business  loan  applications  via  the 
drive-thru,  setting  up  tables  and  chairs  in  parking  lots 
for socially distanced mortgage loan closings, facilitating 
“curb side” transactions as Customers wait in their cars 
for receipts. Our Associates are always looking for new ways 
to assist while respecting all safety and health protocols. 

In  March,  the  first  phase  of  the  Paycheck  Protection 
Program  (PPP)  launched,  and  we  quickly  mobilized 
hundreds  of  our  Associates,  who  dedicated  thousands 
of  hours  to  help  more  than  5,000  Customers  obtain 
nearly  $1  Billion  in  PPP  funding,  protecting  an 
estimated 100,000 jobs in our market. 

As always, we’re standing by local organizations who are 
working  hard  to  help  our  neighbors.  In  addition  to  our 
planned  2020  contributions,  we  donated  $300,000  for 
COVID-19  relief  programs,  gifted  Chromebooks,  valued 
at  $35,000,  for  students  learning  remotely  throughout 
Delaware, Pennsylvania, and New Jersey, and bolstered 
our  commitment  to  the  WSFS  Community  Foundation 
by  $3  million.  For  more  information,  please  read  our 
Environmental,  Social  and  Governance  report  located 
under the investor relations section of our website.

Strength Through Transformation

Throughout  the  year,  we  continued  to  make  a 
significant investment in our franchise. Our Delivery 
Transformation  efforts  focused  on  projects  that  will 
allow  us  to  better  serve  our  Customers,  while  creating 
ease-of-use and efficiencies for our Associates. In 2020, 
four key programs were implemented: we expanded our 
Customer  feedback  platform  to  optimize  Customer 
insights;  launched  electronic  signatures  to  achieve  our 
paperless  goals;  kicked  off  a  program  to  personalize 
Customer messaging and offerings; and relaunched our 
loan onboarding and origination platform to offer better 
workflows  for  our  Associates  and  faster,  more  efficient 
funding  for  our  Customers.  In  addition,  we  initiated  a 
long  term  contract  with  a  CRM  provider  and  began  an 
enterprise  wide  rollout.  In  2021,  we  will  build  on  these 
important  projects  with  further  enhancements  to  our 
digital platforms.

Our  WSFS  culture  and  strategy  are  uniquely  linked 
and  equally  important  to  our  success.  Our  strategy 
begins  with  our  Associates;  attracting,  engaging,  and 
retaining  top  talent  fuels  our  business  model  and 
connects  us  to  the  Communities  we  serve.  We  grew 
talent across the organization, adding needed talent 
in  key  areas.  To  optimize  our  market  position  in  the 
region  and  leverage  new  business  opportunities,  we 
welcomed nine seasoned relationship managers to our 
Commercial Banking team in 2020. These experienced, 
local bankers with deep knowledge of the market and a 
track  record  of  growing  consumer  and  business 
relationships  bring  valued  experience  to  WSFS  and 
strengthened our bench. 

In  2020,  we  also  welcomed  two 
high-profile  leaders  to  our 
Executive  Management  Team. 
Michael  Re e d  was  name d 
Executive  Vice  President  and 
Chief Risk Officer in the spring of 
2020.  He  leads  our  Risk  Management  Division  with 
responsibility  for  credit  risk  management,  enterprise 
risk  management,  real  estate  services,  asset  recovery, 
compliance,  internal  audit,  legal,  loan  review  and  our 
regulatory relationships. 

Michael  Conklin 
joined  our 
Executive  Management  Team 
in  August  as  Executive  Vice 
President  and  Chief  Human 
Resources  Officer.  Michael  is 
leading our talent transformation 
initiative  and  is  developing 
people-centered  strategies  for  succession,  inclusion, 
learning  and  development,  human  sigma,  wellbeing, 
compensation, and community partnerships. He oversees 
our culture strategy and is the executive sponsor for our 
diversity, inclusion, and equity initiatives. 

They  each  bring  years  of  learnings,  experiences  and 
fresh perspectives to our organization and are positioning 
us well for the future. 

Continued on Page 6.

2020 Annual Report6

A very special thank you goes to 
Skip Schoenhals for his more than 
30 years of service. “We wouldn’t 
be here without Skip” has echoed 
through our halls for decades. And 
that is 100 percent true. Who Skip 
is  and  what  he  stands  for  permeates  throughout  our 
organization. Resiliency. Loyalty. Tenacity. Adaptability. 
Strategic Leadership. His footprints will forever be etched 
in our history and we will serve in honor of his unrivaled 
legacy. Skip, you’re the reason our doors are open today 
and we are forever grateful to you for that. Learn more 
about our celebration for Skip and his service in the View 
from the Boardroom letter.

Together, our Associates proved again that they are 
the best in the business, showing their ability to adapt 
and deliver strong results amidst significant change. 
I  want  to  thank  them  again  for  all  they  do  every  day. 
And thanks to our Customers and shareholders for your 
unwavering support.

WSFS  has  always  been  a  very  resilient  organization. 
As  we  have  shown  throughout  our  history,  we  have 
emerged  from  2020  as  a  stronger  Company  and  are 
better positioned to serve for many years to come. We 
are  very  pleased  about  our  recent  announcement  to 
combine  with  Bryn  Mawr  Trust—one  of  the  premier 
locally-headquartered  bank  and  wealth  management 
companies in our region. You can find  more  information 
about  this  compelling  combination  in  the  Investor 
Relations section of our website. 

On behalf of all our WSFS Associates and your Executive 
Management Team, thank you for standing with us through 
2020 and serving alongside us in 2021!

Rodger and Team

Learning Through Change

Engaged Associates are fundamental to our success as 
they continue to outperform and set us apart.  In  2020, 
we  were  named  a  Top  Workplace  in  Philadelphia  and 
Delaware.  We  were  also  named  a  2020  Culture 
Transformation  Award  winner  by  Gallup.  WSFS  was 
honored  to  be  selected  as  one  of  only  two  companies 
nationwide to receive this award in its inaugural year.

Our 2020 Gallup Associate Engagement Survey continues to 
place us solidly in the Top Quintile in Gallup’s global database. 
We also received numerous other honors, including being 
named to Forbes’ Best Banks lists, and the fourth best 
overall  bank  in  Bank  Director’s  2021  RankingBanking 
study, while also placing first in the Best Board and Best 
Technology Strategy categories. These recognitions reflect 
the value of our strategy in motion: Engaged Associates, 
living our culture, making a better life for all we serve. 

As the economy recovers and vaccinations are more readily 
available,  we’re  developing  our  “Future  Forward”  plan  to 
transition from working remotely to a blend of onsite and 
remote  work.  While  Associates  have  demonstrated  their 
ability to work remotely, productively and effectively, we are 
reminded that a key tenet of our culture is collaboration and 
being together to support each other and our Customers. 
Our Associates are the “secret sauce” that drives our success 
and makes WSFS so special. With much thought and care, 
we will roll out a phased approach to engage our Associates. 
Our Future Forward plan is less about where we work, rather 
more about how we work and serve together. 

Thank You! 

I want to again thank the Board of Directors for their guidance 
and support as we navigated 2020 and now as we move 
forward into 2021. I would also like to welcome Nancy J. Foster, 
President and Chief Executive Officer of The Risk Management 
Association, to our Board. Nancy brings a broad range of 
experience in commercial banking, risk management, lending, 
and business transformation. Consistent with our Board 
succession practices and philosophy of ongoing refreshment, 
we welcome new Directors to our 
Board. Nancy’s insights, perspectives 
and experiences further strengthen 
our Board of Directors.

WSFS Financial Corporation7

Commitment to Community

In addition to our planned giving for 2020, WSFS responded to the pandemic  
by supporting our Communities through new initiatives, including:

$300,000

in grants to 21  
local non-profits. 

$35,500

to provide technology devices 
in support of online learning. 

$200,000

in relief grants for  
small businesses. 

$650,000

for small business micro-loan recovery  
programs, in partnership with four local banks.

To learn more about our commitment to the Communities we serve, please refer to the Environmental,  
Social, and Governance Report, available on the Investor Relations section of wsfsbank.com.

2020 Annual ReportNew York

8

Philadelphia

Pennsylvania

New Jersey

Wilmington

Baltimore

Washington, DC

Maryland

Delaware

WSFS Financial Corporation9

A View from the Boardroom—Volume IX

Through our regular discussions with each Director 
and with the team, we have worked to emphasize 
the continuing importance of maintaining our 
entrepreneurial decision-making as we gain scale.

Eleuthère I. du Pont
Lead Independent Director

Dear fellow WSFS Owners:

It’s been an honor and privilege to serve you as Lead 
Director in WSFS’ Boardroom for the last five years. 
During this time together we have grown significantly as 
a  result  of  organic  growth  and  several  business 
combinations, enhancement of our physical and online 
presence and additions of significant talent to the Board 
and  management  teams  through  thoughtful  and  well 
executed  succession  plans.  While  no  one  could  have 
anticipated the current global pandemic, I am proud to 
say  your  community  bank  and  dedicated  leadership 
team continue to be focused on what matters: engaged 
Associates  delivering  stellar  service  and  stellar 
results. 

Skip’s Legacy

While  we  continue  to  lead  and  grow,  2021  brings 
another year of significant transition for us. After over 
30  years  with  WSFS,  Skip  Schoenhals  will  be  stepping 
aside  for  his  well-deserved  retirement.  We  wish  him  a 
heartfelt  congratulations  and  thank  you  for  all  he  has 
done over the last three decades.

When  Skip  first  became  CEO  in  1990,  WSFS  had 
approximately  $1.5  billion  in  assets  with  an  extremely 
challenged outlook. The incredible team of CG Cheleden 
(then Chairman of the Board) and Skip as CEO took on 
the task of rebuilding and together they developed the 
vision for what WSFS stands for today. They focused on 
recruiting and retaining top talent, an intense focus on 
building and living our values and creating a culture that 
has been objectively evaluated as one of the strongest 
in  the  nation.  This  is  simply  impressive  and  humbling 
all in one.

Before we look forward, it is important to reflect on 
where  we  have  come  from  and  Skip’s  incredible 
leadership  during  his  tenure.  Skip  was  first  hired  by 
CG  and  the  new  Board  in  November  1990,  when  the 
bank was literally months from failure. He spent the first 
months  cleaning  up  the  balance  sheet—writing  down, 
selling  off,  and  finding  extra  value  in  its  assets—and 
more  importantly,  convincing  regulators  to  give  him 
time  to  save  the  then  160-year-old  fixture  in  Delaware 
community banking. 

Continued on Page 10.

2020 Annual Report1 0

This was in the midst of a deep banking recession, when 
there was understandably little regulatory patience, and 
was  a  truly  heroic,  storied  effort.  But  Skip’s  talent, 
integrity,  genuineness,  faith,  and  determination  made 
the difference. 

Skip then went on to cultivate a world-class Board, 
hire and mentor his successor, Mark, and step aside 
early  so  Mark  could  take  over  the  leadership  at  the 
right time for the Company. Mark in turn learned from 
Skip  and  did  the  same  for  his  successor,  Rodger.  Skip 
also set in motion the WSFS culture of service, doing the 
right thing, learning, and openness—in communications 
and inclusion. Today, 30 years after Skip was hired and 
WSFS was near failure, the Company is ranked by Forbes 
as one of the top 10 banks in the U.S. for performance 
and quality; rated by Bank Director Magazine as a Top 5 
bank  for  long-term  value  creation  and  sustainable 
fundamentals; and recognized by Gallup for its unique, 
transformational, and effective culture. 

Most  important  to  all  of  you,  shareholder  returns 
while  Skip  has  been  in  leadership  roles  have  been 
phenomenal (see the chart below). I note that Skip has 
always  had  a  focus  on  the  long  term  for  the  benefit  of 
shareholders.  He’s  also  been  very  clear  that  we  must 
earn  our  independence.  The  performance  below  is 
proof  that  when  a  long-term  focus  is  combined  with  a 
great team and commitment to Associates, Customers, 
and  Community,  the  results  are  impressive,  and  that 
independence is well earned.

If Willard Hall can be considered the George Washington 
and founding father of WSFS, Skip can be considered our 
Abraham Lincoln—he saved WSFS and gave it a new birth 
of freedom which it embraces and enhances to this day. 

Building on the Past 
and Focusing Forward

Turning  our  attention  to  the  future,  performance  and 
the culture of the Board are critically important. For the 
last five years, I have had the opportunity to build upon 
the solid foundation of those that came before me; the 
commitment  to  a  nimble  Board  and  overall  smaller 
number of Directors with more open dialog and  Board 
process,  constructive  dissent,  and  regular  evolution  of 
membership. As Lead Director, in partnership with Mark 
and  Rodger  as  successive  chairs,  I’ve  benefited  greatly 
from  this  early  investment.  I’ve  had  the  opportunity  to 
nurture  and  promote  an  already  effective  culture—in 
hopes of a continuous improvement model to support 
the Company year after year.

Over  the  last  year,  Rodger  and  I  have  focused  on 
continuing the evolution of our Boardroom culture. 
Through our regular discussions with each Director and 
with  the  team,  we  have  worked  to  emphasize  the 
importance of maintaining our entrepreneurial decision-
making as we gain scale. We start by doing the right thing 
and focusing on the long term. And we must be willing to 
accept  carefully  considered  risks  to  drive  long  term 
value.  Making  entrepreneurial  decisions  like  launching 
Cash  Connect,  nurturing  Beneficial’s  New  Lane  leasing 

Total Shareholder Return

WSFS 
Bank

3.62%

-2.84%

45.71%

212.55%

8183.04%

1 year

3 year

5 year

10 year

30 year

Since inception (05.26.1992)

SNL US Banks 
> $10B

-19.81%

-9.71%

34.58%

115.89%

1521.67%

S&P 500 
Index

18.39%

48.82%

102.96%

266.70%

2006.51%

NASDAQ 
Bank Index

-7.50%

-3.56%

40.31%

141.24%

2449.46%

KBW Bank 
Index

-10.31% 

0.47%

53.12%

136.88%

754.38%

*Calculated consistently as compared to up to seven other relevant indexes, as discussed in detail in prior Board letters, which can be seen at:  
investors.wsfsbank.com/financial-information

WSFS was honored recently when it was selected to join the S&P SmallCap 600 Index, effective March 1, 2021. The S&P 
SmallCap 600 measures the small-cap segment of the U.S. equity market and consists of 600 domestic stocks selected 
by Standard & Poor’s Index Committee based on several factors, including financial performance and market capitalization.

WSFS Financial Corporation 
1 1

ascend,  I  see  opportunities.  Not  the  least  of  these  is 
the one to combine with Bryn Mawr Trust and elevate 
your  Company  to  the  premier  locally  led  Bank  in 
the  Philadelphia  market  with  unparalleled  local 
wealth  management capabilities. As Skip Schoenhals 
departs, we are inspired to continue his legacy by taking 
a  stronger  place  in  our  Community  and  elevating  our 
service even further.

Thank  you  for  your  continued  investment  and  support 
of WSFS.

Sincerely, 
Your WSFS Board of Directors

business,  and  using  some  of  the  efficiencies  of  the 
Beneficial  transaction  to  invest  in  next  generation 
technology  is  an  essential  element  of  an  effective 
Boardroom culture.

With  Skip’s  impending  retirement  this  year,  we 
recognized we needed to strengthen the Board with 
more  banking  experience  and  risk  management 
expertise. Recognizing that, we launched a search last 
year  to  identify  a  Director  steeped  in  banking  and 
commercial  credit  risk.  We  were  very  pleased  to  have 
Nancy  Foster  join  us  late  in  the  year  and  stand  for 
election now. She brings deep experience in community 
banking and thoughtful risk management. We’ve already 
experienced the value she can add and look forward to 
much more of it in the years to come.

Also,  I  am  excited  to  welcome  J.J.  Wagner  Davis  as 
our next Lead Director. Part of our Board culture is to 
rotate  leadership  roles.  This  brings  a  fresh  perspective 
to  each  committee  while  also  sharing  the  leadership 
load  and  allowing  Directors  to  refresh  themselves 
periodically.  I  will  continue  to  serve  you  as  a  Director 
and Chair of the Fiduciary Committee, but J.J. brings her 
considerable  administrative,  cultural,  and  leadership 
talent to the fore as Lead Director. 

In  the  1940’s  as  World  War  II  drew  to  a  close,  Sir 
Winston  Churchill  captured  an  optimistic  tone—
“never  let  a  good  crisis  go  to  waste.”  There  is  no 
understating the devastation and human tragedy of the 
pandemic  in  which  I  write  this.  But  there  is  also  an 
opportunity.  Living  to  our  values  and  principles,  while 
maintaining  our  focus  on  the  long  term,  we  can  build 
anew. As we refresh our Board and a new set of leaders 

2020 Annual Report1 2

Board of Directors

Anat Bird 
President & CEO  
SCB Forums, Ltd.

Francis B. Brake 
Chair, Integration and Delivery 
Transformation Subcommittee 
and Trust and Corporate 
Development Committees 
President, Epic Research, LLC

Karen Dougherty 
Buchholz
Executive Vice President, 
Administration  
Comcast Corporation

Jennifer Wagner Davis 
Executive Vice President  
& Chief Operating Officer 
University of Virginia 

Michael J. Donahue
Advisory Partner,  
NewSpring Capital 
Former Chief Operating Officer, 
KPMG Consulting, Inc. 

Eleuthère I. du Pont
Lead Independent Director,  
Chair, Corporate Governance 
and Nominating Committee  
President, The Longwood 
Foundation

Nancy J. Foster 
President and Chief Executive 
Officer of The Risk 
Management Association

Christopher T. Gheysens
Chair, Audit and  
Trust Audit Committees, 
President & CEO  
Wawa, Inc.

Rodger Levenson
Chairman, President & CEO  
WSFS Financial Corporation  
and WSFS Bank

Marvin N. Schoenhals 
Former Chairman, 
President & CEO WSFS Financial 
Corporation and WSFS Bank

David G. Turner
Chair, Personnel and  
Compensation Committee  
Vice President & Partner  
North America Financial Services 
IBM Global Business Services 

Mark A. Turner 
Former Executive Chairman, 
President & CEO WSFS Financial 
Corporation and WSFS Bank

A tremendous round of applause  
to Marvin “Skip” Schoenhals as he retires from the Board in April.  
Thank you for making WSFS Bank who we are today. 

WSFS Financial CorporationForward-Looking Statements

This Annual Report contains estimates, predictions, opinions, projections and other “forward-looking statements” as that phrase is defined in the Private Securities Litigation Reform Act of 1995. 
Such statements include, without limitation, references to the Company’s predictions or expectations of future business or financial performance as well as its goals and objectives for future 
operations, financial and business trends, business prospects and management’s outlook or expectations for earnings, revenues, expenses, capital levels, liquidity levels, asset quality or other 
future financial or business performance, strategies or expectations. The words “believe,” “expect,” “anticipate,” “plan,” “estimate,” “target,” “project” and similar expressions, among others, 
generally identify forward-looking statements. Such forward-looking statements are based on various assumptions (some of which may be beyond the Company’s control) and are subject to 
risks and uncertainties (which change over time) and other factors which could cause actual results to differ materially from those currently anticipated. Such risks and uncertainties include, but 
are not limited to: difficult market conditions and unfavorable economic trends in the United States generally, and particularly in the markets in which the Company operates and in which its loans 
are concentrated, including possible declines in housing markets, an increase in unemployment levels and slowdowns in economic growth, including as a result of the novel coronavirus, or 
COVID-19, pandemic; possible additional loan losses and impairment of the collectability of loans, particularly as a result of the COVID-19 pandemic and the policies and programs implemented 
by the Coronavirus Aid, Relief, and Economic Security Act, as amended, or CARES Act, including its automatic loan forbearance provisions and the Company’s Paycheck Protection Program (PPP) 
lending activities; additional credit, fraud and litigation risks associated with our PPP lending activities; the economic and financial impact of federal, state and local emergency orders and other 
actions taken in response to the COVID-19 pandemic; the Company’s level of nonperforming assets and the costs associated with resolving problem loans including litigation and other costs and 
complying with government-imposed foreclosure moratoriums; changes in market interest rates, which may increase funding costs and reduce earning asset yields and thus reduce margin; the 
impact of changes in interest rates and the credit quality and strength of underlying collateral and the effect of such changes on the market value of the Company’s investment securities portfolio; 
the credit risk associated with the substantial amount of commercial real estate, construction and land development and commercial and industrial loans in the Company’s loan portfolio; the 
extensive federal and state regulation, supervision and examination governing almost every aspect of the Company’s operations and potential expenses associated with complying with such 
regulations; the Company’s ability to comply with applicable capital and liquidity requirements (including the effect of the transition to the Current Expected Credit Losses (CECL) methodology for 
allowances and related adjustments), including its ability to generate liquidity internally or raise capital on favorable terms; possible changes in trade, monetary and fiscal policies and stimulus 
programs, laws and regulations and other activities of governments, agencies, and similar organizations, and the uncertainty of the short- and long-term impacts of such changes; any impairments 
of the Company’s goodwill or other intangible assets; conditions in the financial markets, including the destabilized economic environment caused by the COVID-19 pandemic, that may limit the 
Company’s access to additional funding to meet its liquidity needs; the intention of the United Kingdom’s Financial Conduct Authority (FCA) to cease support of London Inter-Bank Offered Rate 
(LIBOR) and the transition to an alternative reference interest rate, such as the Secured Overnight Funding Rate (SOFR), including methodologies for calculating the rate that are different from the 
LIBOR methodology and changed language for existing and new floating or adjustable rate contracts; the success of the Company’s growth plans, including its plans to grow the commercial small 
business leasing portfolio and residential mortgage, small business and Small Business Administration (SBA) portfolios; the successful integration of acquisitions; the Company’s ability to fully 
realize the cost savings and other benefits of its acquisitions, manage risks related to business disruption following those acquisitions, and post-acquisition Customer acceptance of the Company’s 
products and services and related Customer disintermediation; negative perceptions or publicity with respect to the Company generally and, in particular, the Company’s trust and wealth 
management business; failure of the financial and operational controls of the Company’s Cash Connect® division; adverse judgments or other resolution of pending and future legal proceedings, 
and cost incurred in defending such proceedings; the Company’s reliance on third parties for certain important functions, including the operation of its core systems, and any failures by such third 
parties; system failures or cybersecurity incidents or other breaches of the Company’s network security, particularly given widespread remote working arrangements; the Company’s ability to 
recruit and retain key Associates; the effects of problems encountered by other financial institutions that adversely affect the Company or the banking industry generally; the effects of weather 
and natural disasters such as floods, droughts, wind, tornadoes and hurricanes as well as effects from geopolitical instability, public health crises and man-made disasters including terrorist 
attacks; the effects of regional or national civil unrest (including any resulting branch or ATM closures or damage); possible changes in the speed of loan prepayments by the Company’s Customers 
and loan origination or sales volumes; possible changes in the speed of prepayments of mortgage-backed securities (MBS) due to changes in the interest rate environment, particularly as a result 
of the COVID-19 pandemic, and the related acceleration of premium amortization on prepayments in the event that prepayments accelerate; regulatory limits on the Company’s ability to receive 
dividends from its subsidiaries and pay dividends to its stockholders; any reputation, credit, interest rate, market, operational, litigation, legal, liquidity, regulatory and compliance risk resulting 
from developments related to any of the risks discussed above; and other risks and uncertainties, including those discussed herein under the heading “Risk Factors” and in other documents filed 
by the Company with the Securities and Exchange Commission (SEC) from time to time.

These risks and uncertainties and other risks and uncertainties that could adversely affect our business, results of operations, financial condition or future prospects are discussed in our Annual 
Report on Form 10-K, including under the heading “Risk Factors,” and in other documents filed by the Company with the SEC. 

The Company cautions readers not to place undue reliance on any such forward-looking statements, which speak only as of the date they are made. The Company disclaims any duty to revise or 
update any forward-looking statement, whether written or oral, that may be made from time to time by or on behalf of the Company for any reason, except as specifically required by law. 

Stockholder Information

Stockholders or others seeking information regarding the Company may call or write:

WSFS Financial Corporation  
Investor Relations
WSFS Bank Center
500 Delaware Avenue
Wilmington, DE 19801
302-504-9857
stockholderrelations@wsfsbank.com

Transfer Agent
American Stock Transfer & Trust Company, LLC
6201 15th Avenue
Brooklyn, NY 11219
877-864-4747 

Website
wsfsbank.com

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