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WSFS Financial

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FY2021 Annual Report · WSFS Financial
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WSFS Bank Center  •  500 Delaware Avenue,  Wilmington, DE 19801  •  wsfsbank.com

©2022 WSFS Bank. All rights reserved.

wsfsbank.com

Website

877-864-4747 

Brooklyn, NY 11219

6201 15th Avenue

Transfer Agent

American Stock Transfer & Trust Company, LLC

stockholderrelations@wsfsbank.com

302-504-9857

Wilmington, DE 19801

500 Delaware Avenue

WSFS Bank Center

Investor Relations

WSFS Financial Corporation  

Stockholders or others seeking information regarding the Company may call or write:

Stockholder Information

About WSFS Financial Corporation

WSFS  Financial  Corporation  is  a  multi-billion-dollar 
financial services company. Its primary subsidiary, WSFS 
Bank, is the oldest and largest locally managed bank and 
trust  company  headquartered  in  Delaware  and  the 
Greater  Philadelphia  region.  As  of  December  31,  2021, 
WSFS  Financial  Corporation  had  $15.8  billion  in  assets 
on  its  balance  sheet  and  $34.6  billion  in  assets  under 
management  and  administration.  WSFS  operates  from 
112  offices,  89  of  which  are  banking  offices,  located  in 
Pennsylvania  (52),  Delaware  (42),  New  Jersey  (16), 
Virginia (1) and Nevada (1) and provides comprehensive 
financial  services  including  commercial  banking,  retail 

banking,  cash  management  and  trust  and  wealth 
management.  Other  subsidiaries  or  divisions  include 
Arrow  Land  Transfer,  Cash  Connect®,  Cypress  Capital 
Management,  LLC,  Christiana  Trust  Company  of 
Delaware®,  NewLane  Finance®,  Powdermill®  Financial 
Solutions, West Capital Management®, WSFS Institutional 
Services®,  WSFS  Mortgage®,  and  WSFS  Wealth® 
Investments.  Serving  the  Greater  Delaware  Valley  since 
1832,  WSFS  Bank  is  one  of  the  ten  oldest  banks  in  the 
United  States  continuously  operating  under  the  same 
name. For more information, please visit wsfsbank.com.

Our Foundation

MISSION
We Stand For Ser vice®

VISION

We envision a day when everyone will thrive.

STRATEGY

Engaged Associates, living our culture,  
enriching the communities we serve.

VALUES

 Service • Truth • Respect

2

Financial Highlights

(Dollars in millions)

At December 31,

Total assets

Net loans, including held for sale

Deposits

Stockholders’ equity

Nonperforming assets to total assets

Number of offices

(Dollars in thousands, except earnings per share data)

For the years ended December 31,

Net income*

Diluted earnings per common share*

Return on average assets*

Return on tangible common equity*

 2021

$  15,777

$  7,905

$  13,240

$  1,939

 2020

$  14,334

$ 

8,993

$  11,857

$ 

1,792

 2019

$  12,256

$ 

$ 

$ 

8,508

9,587

1,850

0.21%

112

0.42%

112

0.32%

118

 2021

$ 271,442

$ 

5.69

1.82%

21.56%

 2020

$ 114,774

$ 

2.27

0.87%

9.68%

 2019

$ 148,809

$ 

3.00

1.30%

13.48%

*Year-over-year compatibility impacted by our allowance for credit losses as discussed in our Annual Report on Form 10-K

Core Highlights

(Dollars in thousands, except earnings per share data)

For the years ended December 31,

Adjusted net income**

Diluted earnings per common share**

Return on average assets**

Return on tangible common equity**

**Excludes certain one-time items discussed in our Annual Report on Form 10-K

 2021

$ 268,549

$ 

5.63

1.80%

21.33%

 2020

$  96,648

$ 

1.91

0.74%

8.26%

 2019

$ 185,104

$ 

3.74

1.61%

16.61%

Net Loan Growth

Deposit Growth

Core Fee Revenue Growth†

$8,508

$8,993

$7,905

$11,857

$13,240

$161.6

$169.1

$180.7

$9,587

2019

2020

2021

2019

2020

2021

2019

2020

2021

(Dollars in millions)

† Excludes securities gains, and realized/unrealized gains on equity investments, net

3

 
 
 
 
 
 
 
 
 
 
 
Letter from Management

Our 2019-2021 Strategic Plan drove unprecedented 
transformation for WSFS, including the two largest 
combinations in our history, Delivery Transformation 
of our physical and digital channels and the tripling 
of the size of the Company in three short years. 

We  again  delivered  a  strong  financial  performance. 
We achieved a full-year core ROA of 1.80%, core ROTCE 
of 21.33% and core EPS of $5.63. In conjunction with the 
improving  economy,  we  experienced  a  release  of 
approximately $117 million from credit loss reserves set 
aside  from  COVID-19  in  2020.  Our  strong  operating 
performance and growth in the market reflects our focus 
on  long-term  strategic  planning  and  execution. 
Our  2019-2021  Strategic  Plan  drove  unprecedented 
transformation  for  WSFS,  including  the  two  largest 
combinations in our history, Delivery Transformation 
of our physical and digital channels and the tripling 
of  the  size  of  the  Company  in  three  short  years. 
Our  2022-2024  Strategic  Plan  focuses  on  optimizing 
these investments, our commitment to talent and digital 
transformation,  and  reaffirming  our  promise  to  grow  a 
sustainable, high performing Company.

Rodger Levenson
Chairman, President & Chief Executive Officer

To our Associates, Customers, Owners,  
Community Partners and Friends:

2021  brought  another  year  of  change  that  helped 
demonstrate not only our adaptability but our aptitude 
to find new ways to grow and prosper. The team’s hard 
work,  resilience  and  commitment  persevered  again  in 
2021 while we remained true to our Mission to  support 
our Customers and Communities. I am always proud of 
our team and our success is based on their commitment 
to  our  Vision.  Our  Associates  always  find  a  way  to  rise 
above  and  focus  on  what  is  important  to  helping  us 
move forward together.

We  welcomed  Bryn  Mawr  Trust  to  our  Company, 
which  strengthened  our  business  model,  builds  on 
prior  franchise  investments,  and  positions  us  as  the 
premier,  locally  headquartered  bank  and  wealth 
management  franchise  in  the  Greater  Philadelphia 
and  Delaware  region.  The  combination  brought  two 
companies  with  more  than  330  years  of  rich  history 
together  to  become  a  company  with  approximately 
$20  billion  in  assets,  with  about  $58  billion  in  assets 
under  administration  and  management  and  nearly 
90 banking offices.

4

is  the  fourth 

Forward Together 
as One Company
For  nearly  a  year  we  worked 
to  combine  Bryn  Mawr  Trust 
and  WSFS.  The  Philadelphia 
MSA 
largest 
depository  MSA  in  the  U.S., 
with  very  positive  long-term 
demographics. The competitive 
landscape in the market is very fragmented and includes 
many  larger  banks.  WSFS  is  uniquely  positioned  as  the 
only  locally  headquartered  institution  that  combines 
local  knowledge  and  focus  with  the  scale  and  product 
offerings  to  compete  against  these  larger  players. 
This  provides  a  long-term  opportunity  for  growth.  Also, 
we  have  a  diverse  and  unique  mix  of  fee-based 
businesses, enhanced by the combination of our wealth 
management  platforms.  We  see  significant  growth 
potential  from  our  combined  wealth  management 
platforms, especially as we meet the needs of the growing 
and maturing Baby Boomers and Millennials.

Combining with Bryn Mawr Trust allows us to accelerate 
our  long-term  strategic  objectives,  including  scale  to 
continue to invest in our delivery and talent transformations. 
Together,  we  are  poised  and  positioned  to  continue 
serving  and  outperforming  for  all  our  constituents, 
and to deliver sustainable high performance for years 
to come. We are also thrilled to welcome more than 400 
Associates from Bryn Mawr Trust who are now part of WSFS.

Focused on Tomorrow, Today
Our Retail and Contact Center Associates again embraced 
a rollercoaster year of change and they remain the face of 
our franchise. They continued to adapt and pivot as new 
challenges came their way. These Associates continue to 
achieve  high  Customer  engagement  and  Net  Promoter 
Score (NPS) results, despite having to adjust to the various 
ways to provide the service promise, which is at the heart 
of our business model. 

We  also  promoted  two  great  leaders  to  the  Executive 
Leadership Team as Shari Kruzinski was named EVP, Chief 
Customer Officer and Christine E. Davis was promoted to 
EVP, Chief Risk Officer.

Shari  is  an  experienced  leader  with 
more  than  30  years  in  banking. 
Her  experience  is  second  to  none 
and,  combined  with  her  ability  to 
engage and develop Associates, she 
has  become  a  highly  respected 
member of our leadership team. 

Christine  is  a  respected  leader  with 
more  than  20  years  of  experience 
managing  risk  at  WSFS.  She  has  a 
collaborative  working  style  coupled 
with industry knowledge and a keen 
ability to balance risk and the evolving 
regulatory landscape.

These  promotions  and  several  others  are  part  of  our 
robust succession planning strategy and WSFS’ focus on 
talent development throughout our organization.

This  year  we  also 
congratulated 
Peggy  Eddens  and 
Paul Greenplate on 
their  retirements. 
Peggy  has  been  a 
staple  at  WSFS  for 
nearly 15 years. Her impact is felt in every corner of the 
Company,  especially  in  our  culture  and  values.  Paul’s 
20-year tenure with WSFS was invaluable and helped us 
grow  as  a  key  leader  in  our  Finance  and  Risk  areas. 
We  are  forever  grateful  to  them  and  we  wish  them  the 
best in retirement.

WSFS  continues  to  lead  by  doing  the  right  thing  and 
serving others. The WSFS CARES Foundation was formed 
in 2021 through the combination of the WSFS Foundation, 
the philanthropic arm of WSFS Financial Corporation, and 
the WSFS Community Foundation, which was previously 
the Beneficial Bank Foundation. The combination of these 
two foundations enabled WSFS to provide even greater 
support  to  the  community,  with  the  WSFS  CARES 
Foundation’s  key  pillars  of  support  focused  on: 
Community investments; Affordable housing; Revitalization 
and  business  economic  empowerment;  Education  and 
leadership  development;  and  Strengthening  those  in 
need. The Foundation provided grants and donations of 
more than $2 million to nearly 350 organizations located 
across Delaware, New Jersey and Pennsylvania in 2021.

Continued on Page 6.

5

I  would  also  like  to  welcome  Frank  J.  Leto,  Lynn  B. 
McKee,  and  Diego  F.  Calderin,  who  joined  the  WSFS 
Board  as  part  of  the  Bryn  Mawr  Trust  combination. 
We know they will share their expertise and knowledge 
to  help  enhance  our  business  model.  See  more  about 
their backgrounds in A View from the Boardroom. 

A special thank you goes to Mark Turner for his years of 
service to WSFS. I can’t thank Mark enough for his support, 
friendship, and guidance over the years. Since my arrival at 
WSFS in 2006, he has been a constant role model for me in 
his strategic vision, humility and overall leadership skills. 
His  entrepreneurial  approach  and  impact  will  be  felt  at 
WSFS for years to come. Learn more about Mark and his 
service to WSFS in A View from the Boardroom.

We  are  excited  for  what  lies  ahead  in  2022.  I  am 
proud  to  lead  such  a  dedicated  team  of  Associates, 
whose focus is doing what’s right for our Customers, 
Communities, and each other. I also want to offer my 
thanks  to  our  Executive  Leadership  Team  who  have 
signed this letter with me.

On  behalf  of  all  of  us  at  WSFS,  thank  you  for  your 
continued  support  throughout  the  year  and  we  look 
forward  to  delivering  on  our  mission  of  We  Stand  for 
Service in 2022.

Rodger and Team

In addition to a $1 million grant we made in 2021, we are 
making a $2 million grant to the WSFS CARES Foundation 
as  part  of  our  combination  with  Bryn  Mawr  Trust,  to 
support communities throughout our footprint. 

Serving  others  also  means  looking  at  the  social  issues 
impacting  our  Communities  and  having  a  voice  on 
important issues. We have shared that we stand with our 
Communities  in  seeking  social  justice  and  equality. 
Supporting  each  other  and  increasing  diversity  among 
our  talent  is  not  only  the  right  thing  to  do  but  drives 
better  business  results  and  leads  to  a  more  robust 
culture. We are committed to continuing to align  WSFS 
more closely with the communities we serve.

Connected by Our Path Forward
Our  culture  and  engaged  Associates  drive  our 
success.  They  continued  to  shine  in  2021,  and  their 
hard  work  was  recognized  again.  We  were  named  a 
Top Workplace in Philadelphia and Delaware and are a 
five-time  winner  of  Gallup’s  Exceptional  Workplace 
Award.  Our  2021  Gallup  Associate  Engagement  Survey 
continues  to  place  us  solidly  in  the  Top  Quintile  in 
Gallup’s global database. We ranked 10th in Forbes’ list 
of  America’s  Best  Banks  and  were  number  one  in 
Delaware.  We  were  also  honored  with  the  President’s 
Award  for  Business  Excellence  as  part  of  the  Delaware 
Small Business Chamber Blue Ribbon Awards. Our SBA 
team  continued  to  focus  on  helping  our  Customers 
recover  from  the  pandemic.  When  the  U.S.  Small 
Business  Administration  released  their  regional  and 
national fiscal year 2021 rankings, in Delaware the team 
led all lenders with $12.6 million in loans and was second 
in  the  state  in  loan  originations,  while  placing  third  in 
New Jersey for dollar amount and loans originated. 

Thank You! 
I am again thankful for the support and guidance of our 
Board  of  Directors.  While  we  always  work  closely 
together,  this  year  we  hosted  a  three-day  Strategic 
Planning Offsite and built a new format for planning by 
creating subcommittees tied to Board and Management 
expertise.  A  special  thanks  to  Jennifer  “J.J.”  Wagner 
Davis for taking on the role of our new Lead Independent 
Director.  Her  leadership  and  fresh  perspective  is  highly 
valued in the Boardroom. I also thank Thère I. du Pont for 
his  years  of  service  and  vision  as  the  prior  Lead 
Independent  Director  and  look  forward  to  having  him 
continue to serve on the Board.

6

Commitment to Community

Together in 2021, WSFS and our Associate volunteers  
supported our Communities through initiatives, including:

13,229 hours

including online Financial Literacy  
and community service hours 

$600,000+

in large dollar grants to  
15 different organizations 

$1,600,000+

in contributions to 465 other 
charitable organizations

To learn more about our commitment to the Communities we serve, please refer to the Environmental,  
Social, and Governance Report, available on the Investor Relations section of wsfsbank.com.

7

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A View from the Boardroom—2021 Edition

Mark was an early leader in recognizing the importance 
of Associate and Customer engagement. He was also keenly 
focused on hiring and retaining top talent, including our current 
Chairman, President and CEO, Rodger Levenson, and many of 
our current leaders and hundreds of our Associates.

Jennifer “J.J.” Wagner Davis 
Lead Independent Director

Dear fellow WSFS Owners:

2021  was  an  incredible  year  for  WSFS!  The  Company’s 
performance was strong and included the combination 
with  Bryn  Mawr  Trust  and  the  completion  of  our 
successful  2019-2021  Strategic  Plan.  Delivering  on  our 
mission  to  serve  Customers,  Communities,  and  fellow 
Associates  remained  a  top  priority  for  the  organization 
while  navigating  through  the  global  pandemic.  I  am 
honored to be the new Lead Independent Director and 
to  collaborate  with  the  Board  and  Management  as  we 
lead  through  these  dynamic  and  transformative  times. 
The Board and the Executive Leadership Team continues 
to  focus  on  what  matters:  nurturing  the  WSFS  culture, 
investing  in  Associates,  engaging  our  Customers  and 
Communities,  earning  the  right  to  remain  independent 
and enriching the communities we serve.

Mark Turner’s Lasting Impact
This  year  is  especially  bittersweet  as  Mark  Turner  steps 
away from our Board of Directors. This represents the final 
step in our long-planned CEO succession and aligns with 
Mark’s personal objectives. Mark was born and raised in 
Philadelphia  and  is  a  lifelong  resident  of  the  Greater 
Delaware  Valley.  He  joined  WSFS  in  1996  and  quickly 
became CFO in 1998. Over the next decade, Mark assumed 
greater  responsibilities  and  ultimately  was  appointed 
WSFS  President  and  CEO  in  April  2007.  As  CEO,  Mark’s 
dedicated  leadership  and  strategic  agility  directed  the 
Company through the Financial Crisis and Great Recession 
of 2007-2009. It was during this period that Mark led an 
acceleration of several years of planned future investment 
to  better  position  the  Company  for  growth.  An  integral 
component  of  his  vision  was  the  expansion  of  WSFS 
Wealth  to  deepen  Customer  relationships  and  increase 
fee revenue. This led to the acquisition of Christiana Bank 

and Trust at a time when few, if any, were making such 
investments. A series of additional strategic investments 
followed  with  the  achievement  of  sustained  high 
performance  over  the  next  decade.  Mark  knew  what 
brought  value  to  WSFS  and  our  owners  and  began  to 
architect the Bank’s growth strategy.

Throughout  these  years,  Mark  often 
said, “Every cloud has a silver lining, 
if you can’t see it, find it and if you 
can’t  find  it,  make  it.”  It  was  his 
impressive  combination  of  strategy 
and foresight that led us to the largest 
merger in our Company’s history, the 
Beneficial Bank combination, which fortified our market 
position in demographically rich southeastern Pennsylvania. 
The Beneficial acquisition almost doubled our size as WSFS 
became the largest, locally headquartered bank in the region 
and established WSFS as a key player in the Philadelphia 
market. The WSFS sign, prominently taking its place amid 
the Philadelphia skyline, has become our beacon to serve 
the Greater Philadelphia and Delaware region.

An integral component of the Beneficial combination was 
the  scale  to  increase  and  shift  investment  dollars  into 
technology to provide enhanced digital solutions for our 
Customers.  The  focus  of  this  Delivery  Transformation 
project  was  born  out  of  Mark’s  entrepreneurial  and 
innovative Leading Practices Tour in 2016. Mark saw how 
technology was increasingly impacting all businesses. He 
spent three months away from day-to-day operations at 
WSFS to immerse himself with other companies and their 
executives  to  learn  how  to  adapt  WSFS  to  the  rapidly 
evolving landscape. Once again, putting WSFS “ahead of 
the curve” under his leadership.

Mark was an early leader in recognizing the importance of 
Associate and Customer engagement. Mark also was keenly 
focused on hiring and retaining top talent, including our 
current Chairman, President and CEO, Rodger Levenson, 

Continued on Page 10.

9

Company Performance
As we do each year, we are sharing with you our financial 
performance  and  Total  Shareholder  Return  (TSR) 
performance versus peers. Our one, three, and five year 
performance  reflects  a  period  of  significant  investment 
for  WSFS.  As  we  move  into  the  optimization  phase  of 
these investments, we expect to achieve TSR that would 
solidly place us above peers consistent with our goal of 
sustainable, long-term high performance.

and  many  of  our  current  leaders  and  hundreds  of 
our Associates.  During  this  time,  WSFS  earned  multiple 
accolades, including “Top Workplace” for 15 consecutive 
years.  WSFS  has  also  been  honored  multiple  times 
by  the  Gallup  organization  as  a  global  Exceptional 
Workplace and for Culture Transformation.

This  focus  on  strategy  and  talent  was  facilitated  over  a 
decade  of  achieving  sustainable  high  performance  for 
our shareholders. “Whoever gets to truth first wins” is a 
sentiment  that  Mark  championed.  Being  honest, 
transparent  and  succeeding  “the  right  way”  was  Mark’s 
mantra and how he led the Company forward. Since the 
months just following the 2008 financial crisis, when the 
Company  recorded  a  cycle  low  market  valuation  of 
approximately $100 million, WSFS’ market capitalization 
has increased to $3.3 billion today.

Under  Mark’s  leadership,  WSFS  has  grown  into  the 
organization  it  is  today.  We  are  forever  grateful  for  his 
contributions  and  wish  him  all  the  best  in  his  future 
endeavors.

Total Shareholder Return

400%

350%

300%

250%

200%

150%

100%

50%

0%

1 Year

3 Year

5 Year

7 Year

10 Year

WSFS 
Bank

12.86%

37.20%

13.95%

109.19%

359.70%

1 year

3 year

5 year

7 year

10 year

KBW Bank 
Index

SNL US Banks 
> $10B

NASDAQ 
Bank Index

38.34% 

68.90%

64.83%

112.85%

326.61%

70.79%

21.41%

97.23%

89.72%

203.72%

42.91%

64.41%

45.34%

118.26%

285.19%

S&P 500 
Index

28.68%

100.29%

133.28%

164.75%

362.12%

*Calculated consistently as compared to up to seven other relevant indexes, as discussed in detail in prior Board letters, which can be seen at:  
investors.wsfsbank.com/financial-information

10

 
Forward Together
This has been an exciting year of partnership between the 
Board  and  Management.  This  year  we  engaged  in  our 
triennial  offsite  to  discuss  and  co-develop  our  2022-2024 
Strategic  Plan.  After  consultation  with  Rodger  and  the 
Executive Leadership Team, we launched a new format for 
analyzing and discussing critical future trends, issues, and 
opportunities. It was an exceptional opportunity to gather 
insights  and  expertise  from  our  Board  and  Management 
and stimulate collaboration and engagement.

Together,  the  Board  and  Management  embraced  and 
recognized the value of our distinguished combination with 
Bryn  Mawr  Trust.  This  combination  creates  the  premier 
wealth management and trust business in the region and 
the  sixth  largest  bank-affiliated  wealth  management  and 
trust  business  under  $100  billion  in  assets  nationwide. 
Our  combined  assets,  approximately  $20  billion,  and 
creating a premier national wealth franchise, along with the 
synergistic  opportunities  of  our  integrated  entities,  is  an 
incredible  opportunity  for  WSFS,  our  shareholders,  our 
Associates, our Customers and our region.

Our  Boardroom  culture  continues  to  evolve,  and  we  are 
thrilled to welcome Frank J. Leto, Lynn B. McKee, and Diego 
F.  Calderin  to  the  WSFS  Board,  who  bring  a  wealth  of 
knowledge and experience to our table. Frank Leto served 
as the President of Bryn Mawr since May 2014, and Chief 
Executive Officer of Bryn Mawr and Bryn Mawr Trust since 
January  2015.  Lynn  McKee  is  Executive  Vice  President, 
Human Resources for Aramark, a global services management 
company,  and  Diego  Calderin  is  the  co-founder  and 
Managing Partner of Banbury Systems, a data acquisition 
platform company. We look forward to their unique insights, 
fresh perspectives, and industry and local acumen, which 
will augment our existing Board leadership and institutional 
knowledge.  Together,  we  will  forge  our  path  forward  and 
optimize the value of this significant combination.

We  recognize  this  will  increase  our  Board  size  to  14  for  a 
period of time. We will continue to monitor and assess the 
composition and size of the Board over time, with the goal 
to  return  to  10-12  members  for  the  long  term.  As  Lead 
Independent Director, I will continue to engage our Board in 

regular  conversations  about  our  Board  structure,  core 
competencies and succession planning. We have recently 
engaged a third-party Board advisor to reflect and refresh 
with our members what is working well and where we can 
improve.  Our  model  of  a  Board  that  is  roughly  one  third 
longer tenure (12 or more years), one third medium tenure 
(6-12 years) and one third shorter tenure (less than 6 years) 
has worked well for us and will remain as a guidepost in the 
future.  We  also  will  continue  to  seek  Board  refreshment 
opportunities  so  that  we  can  make  sure  the  Boardroom 
attracts Directors with diverse thoughts and expertise with 
new or emerging areas of interest for WSFS.

As we bring new and fresh thoughts and perspectives to our 
Board,  I  am  confident  that  our  long-term  growth  and 
success  will  continue.  My  confidence  is  rooted  in  the 
demonstrated commitment of the tremendous leadership 
team  and  Associates  at  WSFS,  who  bring  their  strategic 
vision to life and deliver unparalleled service and products 
to our Customers every day.

I am excited about the opportunity our new combination 
will  offer  the  region  as  WSFS  solidifies  its  position  as  the 
premier  bank  and  wealth  management  franchise  in  the 
Greater Philadelphia and Delaware region.

Thank you to our shareholders, Customers and Communities 
for their ongoing support. We will strive every day to maintain 
your trust and to build upon the legacy Mark Turner has 
shaped for us.

Sincerely, 
Jennifer (J.J.) Wagner Davis  
and Your WSFS Board of Directors

11

Board of Directors

Anat Bird 
President & CEO  
SCB Forums, Ltd.

Francis B. Brake 
Chair, Delivery Transformation 
Subcommittee and Personnel 
& Compensation Committee 
President, Epic Research, LLC

Karen D. Buchholz
Executive Vice President, 
Administration  
Comcast Corporation

Diego F. Calderin
Co-Founder Anexinet, 
Banbury Systems 
(Retired)

Jennifer W. Davis 
Lead Independent Director and 
Chair, Corporate Governance 
and Nominating Committee 
Executive Vice President 
& Chief Operating Officer 
University of Virginia 

Michael J. Donahue
Advisory Partner,  
NewSpring Capital 
Former Chief Operating Officer, 
KPMG Consulting, Inc. 

Eleuthère I. du Pont
Chair, Wealth Management 
Fiduciary Committee  
President, The Longwood 
Foundation

Nancy J. Foster 
President and  
Chief Executive Officer 
The Risk Management 
Association

Christopher T. Gheysens
President & CEO  
Wawa, Inc.

Francis J. Leto 
Former President & CEO 
Bryn Mawr Trust

Rodger Levenson
Chair, Corporate Development 
Committee and Executive 
& Risk Committee,  
Chairman, President & CEO 
WSFS Financial Corporation  
and WSFS Bank

Lynn B. McKee 
Executive Vice President, 
Human Resources 
Aramark

David G. Turner
Chair, Audit and Wealth 
Fiduciary Audit Committees 
Vice President & Partner  
North America Financial Services 
IBM Global Business Services 

Mark A. Turner 
Former Chairman, 
President & CEO WSFS 
Financial Corporation 
and WSFS Bank

A special “Thank You” 
to Mark Turner, for his 
25+ years of service. 
Under his leadership WSFS grew into  
the  organization it is today, and we are  
forever grateful for all his contributions.

12

Forward-Looking Statements

This Annual Report contains estimates, predictions, opinions, projections and other “forward-looking statements” as that phrase is defined in the Private Securities Litigation Reform Act of 
1995. Such statements include, without limitation, references to the Company’s predictions or expectations of future business or financial performance as well as its goals and objectives for 
future operations, financial and business trends, business prospects, and management’s outlook or expectations for earnings, revenues, expenses, capital levels, liquidity levels, asset quality 
or other future financial or business performance, strategies or expectations. The words “believe,” “expect,” “anticipate,” “plan,” “estimate,” “target,” “project” and similar expressions, among 
others, generally identify forward-looking statements. Such forward-looking statements are based on various assumptions (some of which may be beyond the Company’s control) and are 
subject to risks and uncertainties (which change over time) and other factors which could cause actual results to differ materially from those currently anticipated. Such risks and uncertainties 
include, but are not limited to, difficult market conditions and unfavorable economic trends in the United States generally, and particularly in the markets in which the Company operates and 
in which its loans are concentrated, an increase in unemployment levels, inflation, supply chain issues and slowdowns in economic growth, including as a result of the novel coronavirus 
(“COVID-19”) pandemic; possible additional loan losses and impairment of the collectability of loans; additional credit, fraud and litigation risks associated with our PPP lending activities; 
economic and financial impact of federal, state and local emergency orders, vaccine mandates and other actions taken in response to the COVID-19 pandemic; the continuation of these 
conditions related to the COVID-19 pandemic, including whether due to a resurgence or additional waves of COVID-19 infections or variants thereof, particularly as the geographic areas in 
which we operate continue to re-open, and how quickly and to what extent normal economic and operating conditions can resume and continue; the Company’s level of nonperforming 
assets and the costs associated with resolving problem loans including litigation and other costs and complying with government-imposed foreclosure moratoriums; changes in market 
interest rates which may increase funding costs and reduce earning asset yields and thus reduce margin; the impact of changes in interest rates and the credit quality and strength of 
underlying collateral and the effect of such changes on the market value of the Company’s investment securities portfolio; the credit risk associated with the substantial amount of commercial 
real estate, construction and land development, and commercial and industrial loans in the Company’s loan portfolio; the extensive federal and state regulation, supervision and examination 
governing almost every aspect of the Company’s operations and potential expenses associated with complying with such regulations; the Company’s ability to comply with applicable capital 
and liquidity requirements, including its ability to generate liquidity internally or raise capital on favorable terms; possible changes in trade, monetary and fiscal policies and stimulus 
programs, laws and regulations and other activities of governments, agencies, and similar organizations, and the uncertainty of the short- and long-term impacts of such changes; any 
impairments of the Company’s goodwill or other intangible assets; conditions in the financial markets, that may limit the Company’s access to additional funding to meet its liquidity needs; 
the discontinued publication of London Inter-Bank Offered Rate (LIBOR) and the transition to an alternative reference interest rate, such as the Secured Overnight Financing Rate (SOFR), 
including methodologies for calculating the rate that are different from the LIBOR methodology and changed language for existing and new floating or adjustable rate contracts; the success 
of the Company’s growth plans, including its plans to grow the commercial small business leasing portfolio and residential mortgage small business and Small Business Administration 
portfolios; the Company’s ability to successfully integrate and fully realize the cost savings and other benefits of its acquisitions, manage risks related to business disruption following those 
acquisitions, and post-acquisition Customer acceptance of the Company’s products and services and related Customer disintermediation, including its recent acquisition of Bryn Mawr Trust; 
negative perceptions or publicity with respect to the Company generally and, in particular, the Company’s trust and wealth management business; failure of the financial and operational 
controls of the Company’s Cash Connect® division; adverse judgments or other resolution of pending and future legal proceedings, and cost incurred in defending such proceedings; the 
Company’s reliance on third parties for certain important functions, including the operation of its core systems, and any failures by such third parties; system failures or cybersecurity incidents 
or other breaches of the Company’s network security, particularly given widespread remote working arrangements; the Company’s ability to recruit and retain key Associates; the effects of 
problems encountered by other financial institutions that adversely affect the Company or the banking industry generally; the effects of weather, including climate change, and natural 
disasters such as floods, droughts, wind, tornadoes and hurricanes as well as effects from geopolitical instability, public health crises and man-made disasters including terrorist attacks; the 
effects of regional or national civil unrest (including any resulting branch or ATM closures or damage); possible changes in the speed of loan prepayments by the Company’s Customers and 
loan origination or sales volumes; possible changes in the speed of prepayments of mortgage-backed securities due to changes in the interest rate environment, and the related acceleration 
of premium amortization on prepayments in the event that prepayments accelerate; regulatory limits on the Company’s ability to receive dividends from its subsidiaries and pay dividends to 
its stockholders; any reputation, credit, interest rate, market, operational, litigation, legal, liquidity, regulatory and compliance risk resulting from developments related to any of the risks 
discussed above; and other risks and uncertainties, including those discussed herein under the heading “Risk Factors” and other documents filed by the Company with the Securities and 
Exchange Commission (SEC) from time to time.

These risks and uncertainties and other risks and uncertainties that could adversely affect our business, results of operations, financial condition or future prospects are discussed in our 
Annual Report on Form 10-K, including under the heading “Risk Factors,” and in other documents filed by the Company with the SEC.

We caution readers not to place undue reliance on any such forward-looking statements, which speak only as of the date on which they are made, and the Company disclaims any duty to 
revise or update any forward-looking statement, whether written or oral, that may be made from time to time by or on behalf of the Company for any reason, except as specifically required by 
law. As used in this Annual Report, the terms “WSFS,” “the Company,” “registrant,” “we,” “us,” and “our” mean WSFS Financial Corporation and its subsidiaries, on a consolidated basis, unless 
the context indicates otherwise.

Stockholder Information

Stockholders or others seeking information regarding the Company may call or write:

WSFS Financial Corporation  
Investor Relations
WSFS Bank Center
500 Delaware Avenue
Wilmington, DE 19801
302-504-9857
stockholderrelations@wsfsbank.com

Transfer Agent
American Stock Transfer & Trust Company, LLC
6201 15th Avenue
Brooklyn, NY 11219
877-864-4747 

Website
wsfsbank.com

©2022 WSFS Bank. All rights reserved.

WSFS Bank Center • 500 Delaware Avenue, Wilmington, DE 19801 • wsfsbank.com

WSFS Bank Center  •  500 Delaware Avenue,  Wilmington, DE 19801  •  wsfsbank.com

©2022 WSFS Bank. All rights reserved.

wsfsbank.com

Website

877-864-4747 

Brooklyn, NY 11219

6201 15th Avenue

Transfer Agent

American Stock Transfer & Trust Company, LLC

stockholderrelations@wsfsbank.com

302-504-9857

Wilmington, DE 19801

500 Delaware Avenue

WSFS Bank Center

Investor Relations

WSFS Financial Corporation  

Stockholders or others seeking information regarding the Company may call or write:

Stockholder Information