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WSFS Financial

wsfs · NASDAQ Financial Services
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Ticker wsfs
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 501-1000
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FY2023 Annual Report · WSFS Financial
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About WSFS Financial Corporation

WSFS  Financial  Corporation  is  a  multibillion-dollar 
financial services company. Its primary subsidiary, WSFS 
Bank,  is  the  oldest  and  largest  locally  headquartered 
bank  and  trust  company  in  the  Greater  Philadelphia 
and  Delaware  region.  As  of  December  31,  2023,  WSFS 
Financial  Corporation  had  $20.6  billion  in  assets  on  its 
balance  sheet.  WSFS  operates  from  114  offices,  88  of 
which  are  banking  offices,  located  in  Pennsylvania  (57), 
Delaware  (40),  New  Jersey  (14),  Florida  (1),  Nevada  (1) 
and  Virginia  (1)  and  provides  comprehensive  financial 
services  including  commercial  banking,  consumer 

banking,  treasury  management  and  trust  and  wealth 
management.  Other  subsidiaries  or  divisions  include 
Arrow  Land  Transfer,  Bryn  Mawr  Capital  Management, 
LLC, Bryn Mawr Trust®, The Bryn Mawr Trust Company of 
Delaware,  Cash  Connect®,  NewLane  Finance®, 
Powdermill®  Financial  Solutions,  WSFS  Institutional 
Services®,  WSFS  Mortgage®,  and  WSFS  Wealth® 
Investments.  Serving  the  Greater  Delaware  Valley  since 
1832,  WSFS  Bank  is  one  of  the  ten  oldest  banks  in  the 
United  States  continuously  operating  under  the  same 
name. For more information, please visit wsfsbank.com.

Our Foundation

MISSION
We Stand For Ser vice®

VISION

We envision a day when everyone will thrive.

STRATEGY

Engaged Associates, living our culture,  
enriching the Communities we serve.

VALUES

 Service • Truth • Respect

2

Financial Highlights

(Dollars in millions)

At December 31,

Total assets

Net loans, including held for sale

Total Deposits

Stockholders’ equity

Nonperforming assets to total assets

Bank Total Risk-Based Capital

(Dollars in thousands, except earnings per share data)

For the years ended December 31,

Diluted earnings per common share

Return on average assets

Return on tangible common equity

Net income

(Dollars in thousands, except earnings per share data)

For the years ended December 31,

Diluted earnings per common share**

Return on average assets**

Return on tangible common equity**

Adjusted net income**

 2023

$  20,595

$  12,612

$  16,474

$  2,478

 2022

$  19,915

$  11,803

$  16,204

$ 

2,205

 2021

$  15,777

$ 

7,905

$  13,240

$ 

1,939

0.37%

14.96%

0.22%

13.84%

0.21%

15.91%

 2023

 2022

 2021

$ 

4.40

$ 

3.49

$ 

5.69

1.33%

21.73%

1.09%

16.88%

1.82%

21.56%

$ 269,156

$ 222,375

$ 271,442

Core Highlights

 2023

 2022

 2021

$ 

4.55

$ 

4.25

$ 

5.63

1.38%

22.48%

1.32%

20.37%

1.80%

21.33%

$ 278,839

$ 270,685

$ 268,549

**These are non-GAAP financial measures and should be considered along with results prepared in accordance with GAAP, and not as a substitute for GAAP results. 
Refer to our 4Q 2023 Earnings Release Supplement, dated January 25, 2024 for reconciliation to GAAP financial information.

Net Loans

Total Deposits

Core Fee Revenue†

$11,803

$12,612

$16,204

$16,474

$13,240

$7,905

$257.0

$282.5

$180.7

2021

2022

2023

2021

2022

2023

2021

2022

2023

(Dollars in millions)

† Excludes securities gains, realized/unrealized gains on equity investments, net, and a valuation adjustment related to our derivative liability established 
from the sale of Visa Class B shares in 2Q 2020

3

2023 ANNUAL REPORT 
 
 
 
 
 
 
Letter from Management

The strength of our performance 
is attributable to our diversified 
business model and our culture that 
drives our highly engaged Associates 
who embrace our Mission of
We Stand for Service® 
every day. 

Rodger Levenson
Chairman, President & Chief Executive Officer

To our Associates, Customers, Owners  
and Community Partners:

2023 was a pivotal year for WSFS. We demonstrated our 
resiliency  in  a  challenging  environment,  continued  to 
grow,  and  fulfilled  our  commitment  to  our  Customers, 
Communities and Owners.

The  strength  of  our  performance  is  attributable  to  our 
diversified  business  model  and  our  culture  that 
drives  our  highly  engaged  Associates  who  embrace  our 
Mission of We Stand for Service® every day. 

Economic Challenges 
and Industry Disruption
The  beginning  of  2023  was  a  challenging  time  for  our 
economy, with rapidly increasing interest rates followed 
by several high-profile bank failures. While disruptive, we 
believe  that  the  banking  failures  early  in  2023  were 
isolated  and  do  not  reflect  a  systemic  weakness  in  the 
U.S. banking system. This is especially true as it relates to our 
Company. We navigated this crisis with comprehensive 
internal  and  external  communication  plans  focused 
on  service,  facts  and  transparency.  Thankfully,  we 
experienced  minimal  disruption  to  our  business  during 
this period.

WSFS  remains  financially  strong  and  well-capitalized, 
with  a  high-quality  investment  portfolio  and  ample 
liquidity. Our ability to meet the comprehensive needs of 
our Customers, our balance sheet management, diverse 
business model, solid asset quality, and risk management 
philosophy position us very well to continue to support 
our Customers and Communities. 

4

Commitment to Growth 
Our strong financial results underscore our ability to 
grow  and  demonstrate  the  optimization  of  recent 
significant  investments.  We  achieved  a  full-year  core 
ROA  of  1.38%*,  core  ROTCE  of  22.48%*  and  core  EPS  of 
$4.55*. Our Core ROA placed us at the 80th percentile of 
the  50  banks  in  the  KBW  Nasdaq  Regional  Bank  Index 
(KRX).** In a challenging operating environment, we were 
able to grow loans by 7% and Customer deposits by 2%, 
while we also generated 11% growth in our fee revenue. 
Our  strong  operating  performance  demonstrates  the 
strength  of  our  mix  of  fee-based  businesses.  Growth 
came  from  each  of  our  major  business  lines,  including 
Wealth,  Cash  Connect®,  Mortgage,  Capital  Markets  and 
the  Core  Banking  business.  For  the  eighth  consecutive 
year, we received a strong Investment Grade debt rating 
by KBRA and maintained our Moody’s rating, respectively. 
The  ratings  reflect  the  quality  of  our  business  model, 
strength  in  our  liquidity  and  capital  position,  and  our 
systematic  approach  to  asset  quality,  while  delivering 
high-quality loan growth.

Our  Strategic  Plan  targets  optimizing  the  significant 
franchise  investments  we  made  over  the  past  several 
years. In addition, we continue to enhance key businesses. 
In August, we announced an asset purchase of Bell Rock 
Capital  Management,  which  expanded  our  Wealth 
business into southern Delaware and provided us a new 
presence in Boca Raton, Florida. This area is desirable to 
Wealth Customers and allows us to better serve existing 
Customers  in  Florida.  With  this  purchase,  Bryn  Mawr 
Trust welcomed six new Associates with a deep expertise 
and  understanding  of  the  industry.  Lastly,  a  change  in 
the  competitive  landscape  led  Cash  Connect®  to 
onboard several new Customers and a growing pipeline 
for  2024;  this  has  us  on  pace  to  become  the  national 
leader of ATM vault cash logistics.

In Service, We All Thrive
Our culture is unique and getting stronger as we welcome 
Associates  who  bring  new  skills,  experiences,  and 
perspectives to our team. Once again, we were recognized 
by  Gallup  as  one  of  its  Exceptional  Workplaces  of  2023, 
the  seventh  time  since  2016.  Our  2023  Gallup  Associate 
Engagement Survey continues to place us solidly in the 
88th percentile in Gallup’s global database.

Our  engagement  with  the  Communities  we  serve  helps 
us and the region to thrive. On June 14, we celebrated the 
inaugural “We Stand for Service Day.” This Company-wide 
day of giving back to Communities through volunteerism 
saw  most  of  our  Associates  join  together  to  volunteer 
nearly 5,000 hours and make an impact at more than 80 
organizations  across  the  Greater  Philadelphia  and 
Delaware region. This is just one example of our virtuous 
cycle. We believe that when our Communities do well, we 
do well, and when we do well, we are able  to continue 
supporting our Communities. This is also reflected in our 
giving. Our Associates donated more than 18,000 hours of 
their time to volunteer at various organizations across the 
region,  and  we  continued  to  support  our  Communities 
with  grants  from  the  WSFS  CARES  Foundation,  as  well 
as corporate contributions, giving more than $2.7 million 
to  nonprofits  in  our  local  neighborhoods.  We  also 
contributed  $4.9  million  in  2023  to  our  WSFS  CARES 
Foundation to continue to support our Communities.

Continued on Page 6.

*These are non-GAAP financial measures and should be considered along with results prepared in accordance with GAAP, and not as a substitute 
for GAAP results. Refer to our 4Q 2023 Earnings Release Supplement, dated January 25, 2024 for reconciliation to GAAP financial information.
**Source: S&P Global; KRX peers as of February 1, 2024

5

2023 ANNUAL REPORTLeadership
I am pleased to share that effective January 1, 2024, 
Lisa  Brubaker  assumed  the  role  of  Executive  Vice 
President,  Chief  Human  Resources  Officer.  Lisa’s 
leadership,  deep  experience  and  understanding  of  the 
WSFS culture uniquely qualifies her for this role. Lisa will 
continue  to  act  as  the  Chief  Information  Officer  during 
the search for her successor.

Thank  you  to  Christine  Davis,  Executive  Vice  President 
and  Chief  Risk  Officer,  who  provided  leadership  to  our 
Human Resources team in the second half of 2023.

I  want  to  also  acknowledge  Art  Bacci,  Executive  Vice 
President  and  Chief  Wealth  Officer,  for  assuming  the 
Interim Chief Financial Officer role since late August 2023. 
We are well into the search for our permanent CFO and 
look forward to that announcement in the near future.

Thank You
In  addition  to  our  financial  success  in  2023,  we 
demonstrated  that  we  have  built  long-term  strength. 
We  are  resilient,  we  have  the  culture  and  talent  to 
continue to grow and we are well-positioned in one of 
the best markets in the U.S. These tenets help cement 
our  position  as  the  oldest  and 
locally 
headquartered  bank  and  trust  company  in  the  Greater 
Philadelphia and Delaware region. 

largest 

We  want  to  thank  our  Board  of  Directors,  Executive 
Leadership Team and our more than 2,200 Associates for 
their dedication to finding ways to thrive and better serve 
our  Customers,  Communities  and  Owners.  And  many 
thanks to our Customers and Owners for supporting our 
mission of We Stand for Service®.

Rodger and Team

6

Commitment to Community

To learn more about our commitment to the Communities we serve, please refer to the Environmental, 
Social and Governance Report, available on the Investor Relations section of wsfsbank.com.

18,000+ hours

of community service 

$2,700,000+ 

in WSFS CARES Foundation  
grants and corporate contributions

The Civic 50 Greater Philadelphia Honoree 
by Philadelphia Foundation (second consecutive year)

7

2023 ANNUAL REPORTWSFS Bank Place, Philadelphia

WSFS Bank Center, Wilmington

8

A View from the Boardroom—2023 Edition

WSFS’ results reflect the strength 
and diversity of our franchise, 
our consistent, long-term 
balance sheet management, 
and capital ratios above  
“well-capitalized” levels.

Board Update 
As  we  continue  to  grow  and  diversify,  the  Board 
of  Directors  regularly  reviews  its  structure  and 
governance. In 2023, we partnered with Management to 
evaluate our Board committee composition, the number 
of Board members serving on each individual committee, 
meeting frequency and overall Board size.

This  evaluation  involved  conducting  a  peer  review  to 
analyze  how  banks  of  our  size  designed  their  board 
committees in terms of content, frequency, relative roles 
and  responsibilities.  The  overall  goal  of  the  evaluation 
was  to  provide  the  appropriate  level  of  oversight, 
transparency  and  accountability,  while  allowing  the 
Board  to  be  agile  and  able  to  stay  laser-focused  on 
strategic direction and oversight.

Jennifer (J.J.) Wagner Davis 
Lead Independent Director

Dear WSFS Owners:

In addition to navigating dynamic economic conditions 
nationally  and  regionally,  WSFS  had  a  strong  year. 
A special thanks to our Associates, Customers and Owners 
for their collective commitment to being the oldest and 
largest locally headquartered bank and trust company in 
the Greater Philadelphia and Delaware region.

WSFS’  results  reflect  the  strength  and  diversity  of  our 
franchise,  our  consistent,  long-term  balance  sheet  
management, and capital ratios above “well-capitalized” 
levels.

Despite  economic  and  industry  conditions  changing 
from when we initiated our Strategic Plan, we used this 
time  to  sharpen  our  focus,  execute  on  our  goals  and 
objectives, and leverage “Focus, Integrate and Optimize” 
to differentiate and position ourselves as an employer of 
choice,  a  preferred  Customer  and  Community  partner, 
and a high-performing organization that earns the right 
every year to remain independent.

Continued on Page 10.

9

2023 ANNUAL REPORTAfter  conducting  the  peer  review  and  analyzing  the  Board 
committee  structure,  the  recommendation  and  resulting 
actions  included  transitioning  from  eight  to  seven 
Committees.  The  Committees  include:  Executive,  Leadership 
and  Compensation,  Audit,  Wealth  Management  Fiduciary, 
Wealth Management Fiduciary Audit, Risk, and Governance and 
Nominating.  In  conjunction  with  the  Committee  restructuring, 
we updated the Director fees to be commensurate with peers, 
taking  into  consideration  the  Committee  composition,  topics 
and  meeting  frequency.  We  also  updated  our  Bylaws  and 
Committee Charters to correspond with the Company’s current 
size and complexity.

Shareholder Return
As outlined in Rodger’s comments, our financial results placed 
us in the top 20% of banks in the KRX Bank Index. This aligns 
with  our  long-term  goal  of  sustainable  high  performance.  
We  are  pleased  that  WSFS’  share  price  ended  the  year  up 
2.87% from 2022, beating the KRX by 3.26%. 

Total Shareholder Return

WSFS*

KBW Regional Bank Index

NASDAQ Bank Index

S&P 600 Index

S&P 500 Index

300%

250%

200%

150%

100%

50%

0%

-50%

1 Year

3 Year

5 Year

7 Year

10 Year

WSFS* 

2.87%

6.30%

29.23%

7.33%

96.81%

KBW Regional 
Bank Index

NASDAQ 
Bank Index

-0.39% 

26.69%

43.30%

20.38%

81.89%

-3.44%

15.54%

32.92%

17.50%

85.13%

1 year

3 year

5 year

7 year

10 year

S&P 600  
Index

15.94%

23.22%

68.23%

74.14%

128.18%

S&P 500 
Index

26.26%

33.02%

107.04%

141.13%

211.06%

Source: Bloomberg Finance L.P.
* WSFS Financial Corporation
Calculated consistently as compared to up to seven other relevant indexes, as discussed in detail in prior Board letters, which can be seen at:  
investors.wsfsbank.com/financial-information

10

 
Focusing Forward 
In 2024, we will update our three-year Strategic Plan for 
the 2025-2027 time period. Management and the Board 
Members will partner to evaluate our mix of businesses, 
opportunities for growth, changes in Customer behavior, a 
market  assessment  that  covers  the  Communities  we 
serve, evaluation of technology advancements, including 
artificial  intelligence,  and  continued  vigilance  and 
enhancement of our risk management practices.

Gratitude
On behalf of the entire Board of Directors, I would like to 
thank  Rodger  and  the  Executive  Leadership  Team  for 
navigating the Company during such economic uncertainty 
while staying focused on delivering unparalleled service 
and support to our Customers and Communities. 

Thank  you  to  our  Owners,  Associates,  Customers  and 
Community Partners for your ongoing confidence in our 
Company and mission of We Stand for Service®.

Very Truly Yours, 
Jennifer (J.J.) Wagner Davis  
and Your WSFS Board of Directors

11

2023 ANNUAL REPORTBoard of Directors

Anat Bird 
President & CEO SCB Forums, Ltd., 
a Division of Risk Management 
Association (RMA)

Francis B. Brake 
Chair, Leadership & 
Compensation Committee, 
President and Co-Founder 
of Epic Research

Karen Dougherty Buchholz
Executive Vice President, 
Administration  
Comcast Corporation

Diego F. Calderin
Co-Founder and Managing 
Partner of Banbury Systems 
(Retired)

Jennifer W. Davis 
Lead Independent Director and 
Chair, Governance and Nominating 
Committee and Risk Committee, 
Executive Vice President & Chief 
Operating Officer, University 
of Virginia 

Michael J. Donahue
Principal, Donahue  
Consulting, Inc.  

Eleuthère I. du Pont
Chair, Wealth Management 
Fiduciary Committee  
President, The Longwood 
Foundation

Nancy J. Foster 
President and CEO  
RMA 
(Retired)

Christopher T. Gheysens
Vice Chair & CEO  
Wawa, Inc.

Rodger Levenson
Chair, Executive Committee, 
Chairman, President and CEO 
WSFS Financial Corporation 
and WSFS Bank

Lynn B. McKee 
Executive Vice President, 
Chief Human Resources 
Officer, Aramark 
(Retired)

David G. Turner
Chair, Audit and Wealth 
Management Fiduciary Audit 
Managing Partner for 
Financial Services for all 
Consulting in the Americas 
for IBM

12

Forward-Looking Statements

This Annual Report on Form 10-K, and exhibits hereto, contains estimates, predictions, opinions, projections and other “forward-looking statements” as that phrase is defined in 
the Private Securities Litigation Reform Act of 1995. Such statements include, without limitation, references to the Company’s predictions or expectations of future business or 
financial performance as well as its goals and objectives for future operations, financial and business trends, business prospects and management’s outlook or expectations for 
earnings, revenues, expenses, capital levels, liquidity levels, asset quality or other future financial or business performance, strategies or expectations. The words “believe,” 
“expect,”  “anticipate,”  “plan,”  “estimate,”  “target,”  “project”  and  similar  expressions,  among  others,  generally  identify  forward-looking  statements.  Such  forward-looking 
statements are based on various assumptions (some of which may be beyond the Company’s control) and are subject to risks and uncertainties (which change over time) and 
other factors which could cause actual results to differ materially from those currently anticipated. Such risks and uncertainties include, but are not limited to, difficult market 
conditions and unfavorable economic trends in the United States generally and in financial markets, particularly in the markets in which the Company operates and in which its 
loans are concentrated, including difficult and unfavorable conditions and trends related to housing markets, costs of living, unemployment levels, interest rates, supply chain 
issues, inflation, and economic growth; the impacts related to or resulting from bank failures and other economic industry volatility, including potential increased regulatory 
requirements and costs and potential impacts to macroeconomic conditions; possible additional loan losses and impairment of the collectability of loans; the Company’s level 
of nonperforming assets and the costs associated with resolving problem loans including litigation and other costs and complying with government-imposed foreclosure 
moratoriums; changes in market interest rates, which may increase funding costs and reduce earning asset yields and thus reduce margin; the impact of changes in interest rates 
and the credit quality and strength of underlying collateral and the effect of such changes on the market value of the Company’s investment securities portfolio, which could 
impact market confidence in our operations; the credit risk associated with the substantial amount of commercial real estate, commercial and industrial, and construction and 
land  development  loans  in  the  Company’s  loan  portfolio;  the  extensive  federal  and  state  regulation,  supervision  and  examination  governing  almost  every  aspect  of  the 
Company’s  operations,  and  potential  expenses  associated  with  complying  with  such  regulations;  the  Company’s  ability  to  comply  with  applicable  capital  and  liquidity 
requirements, including its ability to generate liquidity internally or raise capital on favorable terms; possible changes in trade, monetary and fiscal policies and stimulus 
programs, laws and regulations and other activities of governments, agencies, and similar organizations, and the uncertainty of the short- and long-term impacts of such 
changes; any impairments of the Company’s goodwill or other intangible assets; the success of the Company’s growth plans across our WSFS Bank, Cash Connect® and/or 
Wealth Management segments; the Company’s ability to successfully integrate and fully realize the cost savings and other benefits of its acquisitions, manage risks related to 
business disruption following those acquisitions, and post-acquisition Customer acceptance of the Company’s products and services and related Customer disintermediation; 
negative perceptions or publicity with respect to the Company generally and, in particular, the Company’s trust and wealth management business; failure of the financial and/or 
operational controls of the Company’s Cash Connect® and/or Wealth Management segments; adverse judgments or other resolution of pending and future legal proceedings, 
and cost incurred in defending such proceedings; the Company’s reliance on third parties for certain important functions, including the operation of its core systems, and any 
failures by such third parties; system failures or cybersecurity incidents or other breaches of the Company’s network security, particularly given  remote working arrangements; 
the Company’s ability to recruit and retain key Associates; the effects of weather, including climate change, and natural disasters such as floods, droughts, wind, tornadoes and 
hurricanes as well as effects from geopolitical instability, armed conflicts, public health crises and man-made disasters including terrorist attacks; the effects of regional or 
national civil unrest (including any resulting branch or ATM closures or damage); possible changes in the speed of loan prepayments by the Company’s Customers and loan 
origination or sales volumes; possible changes in market valuations and/or the speed of prepayments of mortgage-backed securities (MBS) due to changes in the interest rate 
environment and the related acceleration of premium amortization on prepayments in the event that prepayments accelerate; regulatory limits on the Company’s ability to 
receive dividends from its subsidiaries and pay dividends to its stockholders; any reputation, credit, interest rate, market, operational, litigation, legal, liquidity, regulatory and 
compliance risk resulting from developments related to any of the risks discussed above; any compounding effects or unexpected interactions of the risks discussed above; and 
other risks and uncertainties, including those discussed herein under the heading “Risk Factors” and in other documents filed by the Company with the Securities and Exchange 
Commission (SEC) from time to time.

These risks and uncertainties and other risks and uncertainties that could adversely affect our business, results of operations, financial condition or future prospects are 
discussed in our Annual Report on Form 10-K, including under the heading “Risk Factors,” and in other documents filed by the Company with the SEC.

The Company cautions readers not to place undue reliance on any such forward-looking statements, which speak only as of the date they are made. The Company disclaims 
any duty to revise or update any forward-looking statement, whether written or oral, that may be made from time to time by or on behalf of the Company for any reason, except 
as specifically required by law. As used in this Annual Report on Form 10-K, the terms “WSFS”, “the Company”, “registrant”, “we”, “us”, and “our” mean WSFS Financial Corporation 
and its subsidiaries, on a consolidated basis, unless the context indicates otherwise. 

Stockholder Information

Stockholders or others seeking information regarding the Company may call or write:

WSFS Financial Corporation  
Investor Relations
WSFS Bank Center
500 Delaware Avenue
Wilmington, DE 19801
302-504-9857
stockholderrelations@wsfsbank.com

Transfer Agent
Equiniti Trust Company, LLC
PO Box 500
Newark, NJ 07101
877-864-4747 

Website
wsfsbank.com

WSFS Bank Center  •  500 Delaware Avenue,  Wilmington, DE 19801  •  wsfsbank.com

©2024 WSFS Bank. All rights reserved.