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First Busey Corporation

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Employees 1001-5000
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FY2018 Annual Report · First Busey Corporation
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A N N U A L   R E P O R T

2018

Service Excellence in Everything We Do

At Busey, we are dedicated to preserving 

a legacy of associate excellence, customer 

service, community involvement and 

expanding shareholder value.

Through a steadfast commitment to and 

unwavering support of balance sheet 

strength, profitability and growth—in 

that order—Busey remains a strong, 

independent financial organization. 

It is because of your trust in us that we  

are here today.  

Busey. Service Excellence  

in Everything We Do.

2018 ANNUAL REPORTDEAR FELLOW SHAREHOLDERS

Through  First  Busey  Corporation’s  (“Busey”)  vision  of  providing  a  premier  service 
experience  and  the  steadfast  support  of  you,  valued  shareholders,  Busey  remains  a 
strong, efficient community bank with broad financial capabilities, close relationships and 
solid  support  from  associates,  customers  and  communities.  This  commitment  from  the 
organization’s 4 Pillars is what sets Busey apart—today and into the future.

As Busey grows, we thank you for your continued support and contributions to the growth 
of your organization.

We are guided by a vision, driven to Service Excellence in Everything We Do.   

CORPORATE STRATEGY & GROWTH
Through  a  continued  commitment 
to 
balance sheet strength, profitability and 
growth—in  that  order—Busey  remains  a 
strong, independent financial organization.

Busey’s  2018  annual 
results  were 
favorably  impacted  by  the  prior  year’s 
acquisitions  of  First  Community  Financial 
Partners,  Inc.,  the  holding  company  of 
First  Community  Financial  Bank  (“First 
Community”),  headquartered 
in  Joliet, 
Illinois,  and  Mid  Illinois  Bancorp,  Inc.,  the 
holding  company  of  South  Side  Trust  & 
Savings  Bank  of  Peoria  (“South  Side”), 
headquartered in Peoria, Illinois.

commercial  banking 

The  addition  of  First  Community  and 
South  Side  enhanced  Busey’s  core 
deposits, 
and 
trust  and  investment  presence  in  the 
Chicagoland  and  greater-Peoria  areas. 
We continue to focus on organic growth, 
evaluating and executing on acquisitions 
which  fit  Busey’s  strategy—as  we  have 
done in previous business combinations. 

the 

In 
third  quarter  of  2018,  Busey 
announced  the  signing  of  a  definitive 
agreement to acquire The Banc Ed Corp. 
(“Banc  Ed”),  the  holding  company  of 
TheBANK  of  Edwardsville  (“TheBANK”). 
On January 31, 2019, the holding company 

completed.  TheBANK, 
merger  was 
founded  in  1868,  is  headquartered  in 
Edwardsville, Illinois and shares a storied 
history and legacy of service excellence. 
The  Banc  Ed  business  combination 
fits  with  Busey’s  disciplined  strategy—
growing  Busey’s  current  geographic 
footprint,  allowing  Busey 
to  serve 
customers by expanding in the St. Louis 
Missouri-Illinois  Metropolitan  Statistical 
Area  and  significantly  adding  to  Busey’s 
wealth management business. Busey and 
TheBANK  have  similar  risk  philosophies, 
and  the  combined  entity  will  continue 
to  build  upon  capital  strength  and  solid 
credit practices.

Additionally,  we  are  honored  to  share 
Michael  D.  Cassens’  appointment 
to 
the  First  Busey  Corporation  Board  of 
Directors,  effective  January  31,  2019.  Mr. 
Cassens,  a  16-year  director  of  TheBANK 
and  Banc  Ed,  is  an  Assistant  Professor 
in  the  Department  of  Media  Arts  at 
the  University  of  Montana  in  Missoula. 
Additionally,  Mr.  Cassens  works  as 
an 
independent  software  developer 
for  Fortune  500  companies  such  as 
Microsoft™ and Intel® along with a variety 
of small- to medium-sized businesses. We 
are excited to bring Mr. Cassens’ industry 
knowledge, 
technical  expertise  and 
business acumen to Busey.

Service Excellence in Everything We Doallows  Busey 

Maintaining  a  focused  commitment  to  strong  corporate 
governance 
to  effectively  manage 
resources—building  partnerships  and  firm  foundations 
in  the  communities  we  serve.  Through  smart  process 
improvements  and  strategic  investments  in  technology, 
Busey  is  developing  capabilities  to  serve  customers  more 
efficiently  and  effectively  while  managing  growth  and 
risk.  Leveraging  and  improving  technology  platforms  and 
furthering  regionalization  efforts  will  remain  instrumental 
initiatives in 2019.

Essential  to  support  organic  growth,  Busey  will  continue 
in  2019  to  extend  and  refine  the  regional  operating  model 
implemented in late 2018 by Commercial Banking—including 
Commercial  Credit  and  Commercial  Support—to  provide 
local  autonomy  and  decision-making,  delivering  a  strong 
and  differentiated  customer  experience  that  sets  the 
organization apart from competitors.

CAPITAL STRENGTH
We  are  pleased 
to  report  another  strong  year  of 
financial  results  and,  as  importantly,  continued  value 
to  the  organization’s  4  Pillars—associates,  customers, 
shareholders and communities. 

Busey  steadily  increased  earnings  by  57.7%  or  $36.2 
million  from  2017  to  2018—delivering  $98.9  million  in  net 
income  available  to  common  stockholders  for  the  year-
ended December 31, 2018. Over the last year, earnings per 
share  increased  from  $1.45  to  $2.01—growth  of  38.6%  in 
fully-diluted earnings per share from 2017. 

to  $0.20 
In  2018,  Busey  grew  quarterly  dividends 
per  share  from  $0.18  in  2017  and  further  increased  the 
organization’s  dividend  to  $0.21  on  February  1,  2019—
continuing  an  uninterrupted  history  of  paying  dividends 
to  common stockholders  since  the  bank  holding  company 

was organized in 1980. 

Another  indicator  of  balance  sheet  strength  is  Busey’s 
(“TCE”),  which 
tangible  stockholders’  common  equity 
increased  to  $703.0  million  at  December  31,  2018—up  10% 
over  $638.0  million  at  prior  year-end.  TCE  represented 
9.49% of tangible assets at December 31, 2018, compared to 
8.43% the preceding year. 

With a long-term commitment to operational excellence that 
delivers savings, benefitting both growth and margins, Busey 
continues to improve its efficiency ratio. The efficiency ratio 
for the year-ended December 31, 2018 was 56.16% compared 
to 58.27% for the year-ended December 31, 2017.

Financial  performance  from  2018  does  include  pre-tax 
merger and restructuring expenses of $5.6 million.

By  remaining  focused  and  effectively  managing  resources, 
Busey  can  continue  to  serve  customers’  needs,  reward 
associates  for  growth  and  provide  returns  to  you,  Busey’s 
valued shareholders. As we reflect on another positive year, 
the organization is incredibly grateful for your trust and the 
opportunity  to  serve  Busey  customers’  unique  financial 
needs for generations.

ENGAGING EXCELLENCE
Developed and advanced by associates, Busey’s stability is 
supported  by  an  active,  engaged  and  positive  culture  as 
measured by the Associate Engagement Survey. Associates 
posted the highest engagement survey score in the history 
of  the  organization  in  2018—4.17  out  of  5—with  nearly  90% 
participation  company-wide,  positively  impacting  the  future 
of the organization. 

At Busey, we strive to provide a positive work environment 
through  a  variety  of  initiatives.  As  Busey  observed  its 

2018 ANNUAL REPORT  
sesquicentennial in 2018, associates’ continued efforts were 
recognized in new ways as we strive to show appreciation 
for those who continuously provide service excellence.

Beyond recognition, Busey associates make a positive and 
lasting impact in the communities we serve. Encouraged to 
live the Busey Promise by being actively engaged at work 
and in the community, associates generously donated more 
than  20,000  hours  of  their  time  to  area  organizations  in 
2018, and together with Busey, more than $1 million to local 
charities.

Busey  is  humbled  by  and  grateful  for  accolades  that  both 
showcase  how  special  the  organization  is  and  bring  a 
sense  of  pride  to  associates  working  diligently  each  day 
to serve customers and one another. Forbes and Statistica 
named Busey among the 2018 Best-In-State Banks—based 
solely  on  customer  opinions—a  first-of-its-kind  recognition. 
Additionally, Busey Wealth Management was among the 2018 
Best Places to Work in Money Management by Pensions & 
Investments, and Busey was named a Top Workplace in St. 
Louis by the St. Louis Post-Dispatch.

Busey is honored to be among the Best Places to Work in 
Illinois and Best Banks to Work For in the U.S. by American 
Banker since 2016, as well as Best Companies to Work For 
in Florida since 2017. 

As  Busey  partners  with  like-minded  organizations,  we 
are  honored  to  be  recognized  for  valuing  and  engaging 
associates, fostering a culture of camaraderie and positivity 
among  teams,  and  promoting  trust  and  respect  throughout 
the organization.

With Mr. Ambrose’s unexpected passing in early 2019, Busey 
lost  an  exemplary  board  member,  an  outstanding  human 
being  and  a  dear  friend.  We  are  incredibly  grateful  to  Mr. 
Ambrose  for  his  significant  contributions  through  his  26 
years of dedication to the Busey organization. In his honor, 
we will continue his legacy of engaging excellence through 
positivity, ingenuity and perseverance.

SUMMARY
Outstanding  service—the 
implicit  promise  of  Busey’s 
brand—is the organization’s core commitment to associates, 
customers,  shareholders  and  communities.  A  commitment 
to Service Excellence in Everything We Do defines Busey’s 
longstanding  history  dating  back  150  years.  Continuing 
to  expand 
through  organic  growth  and  acquisition 
opportunities,  the  culture  of  the  combined  organizations  is 
one of engagement, humility and responsiveness.

Contributions  from  associates  add  to  the  accomplishments 
and  growth  of  Busey.  Thank  you  to  the  1,300+  associates 
across  Illinois,  Missouri,  Florida,  and  Indiana  whose  hard 
work,  alignment  behind  key  strategies  and  goals,  and 
tireless dedication enable the corporation to deliver on the 
Busey Promise. 

With  sincere  gratitude,  I  thank  you,  valued  shareholders, 
for your continuing support.

Together,  we  serve  Busey’s  Pillars  humbly,  as  a  financial 
services  organization  with  an  extraordinary  heritage  and 
promising future. 

As we reflect on the contributions of Busey associates, we 
also  recognize  Joseph  M.  Ambrose—a  visionary  leader, 
inspiring mentor and community advocate.

VAN A. DUKEMAN, CFA
President & Chief Executive Officer
First Busey Corporation

Service Excellence in Everything We Do 
The Busey Promise to 4 Pillars

All relationships begin with the Busey 
Promise. We embrace and consistently 
fulfill the Busey Promise to 4 Pillars—
associates, customers, shareholders  
and communities.

Associates
We recruit and retain the best and 
brightest associates—serving as Busey’s 
front-line relationship managers; we 
entrust them to be knowledgeable, 
trustworthy, friendly, responsive, humble, 
positive and resilient.

Customers
We are customer-centric  
and organizationally aligned to  
anticipate and exceed the needs of 
customers. Customers are the core of 
everything Busey.

Shareholders
By exceeding the needs of customers 
through the efforts of talented associates 
and strengthened communities, 
shareholders are rewarded with the 
sustained financial results and profitability 
they expect from Busey.

Communities
Being a community financial services 
organization means being a good 
corporate neighbor—partnering for 
purpose and progress. We partner with 
customers and associates in support of 
communities, providing support financially 
and with service hours, and contributing as 
active community leaders.

To achieve a vision of service excellence, 
Busey works tirelessly to fulfill promises 
made to the Pillars of your organization.

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ASSOCIATES

More than 
1,300 associates with an 
average tenure of 7.83 years

124 issues of Busey’s 
internal eNewsletter 
Between the Lines, 
since 2015

More than a dozen recognition programs, 
including the Busey Promise Award, 
Associate Appreciation Month and 
Annual Associates’ Meeting

139 associate Service 
Milestones recognized in 2018 

36,500+ training 
hours completed in 2018

Nearly 75 associates featured as  
Faces of Busey in 2018, receiving more than 
5,800 reactions and comments on Facebook

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$1.8+ million in 
contributions to associate 
Health Savings Accounts since 
2015 through B Well

90% engagement 
in the B Well health 
and wellness program

More than 8,000 hours committed 
to both sales & service and 
corporate training programs 
by 500+ participants 

Top leadership development program, 
Transform, engages 80+ leaders—58 
of which are currently serving as 
mentors across the organization

Best Banks to Work For across the U.S. and Best Places 
to Work in Illinois since 2016, Best Companies to Work 
For in Florida and Association for Talent Development’s 
BEST Award in 2018 and 2017, Best Place to Work 
in Money Management in 2018, American Heart 
Association’s Silver Recognition in 2018 and the St. Louis 
Business Journal’s Healthiest Employer in 2017  

2018 ANNUAL REPORT 
 
 
 
 
CUSTOMERS

$

Nearly 160,000 total 
households served

 More than 60 banking 
centers in Illinois, Missouri, 
Florida and Indiana

45.3 Net Promoter Score®, an increase of 4.5 points from 
2017, and well above the industry average of 32.0—
reflecting Busey’s commitment to a premier service experience

Nearly 40,000 
Busey Mobile 
App users 

80.8 Net Promoter Score® for FirsTech—an 
increase of nearly 5 points from 2017—
celebrating 35 years of superior payment processing 

10,034 customers 
surveyed for feedback on 
their experience with Busey

28 million transactions  
processed annually by FirsTech at 4,000  
agent locations in 43 states

Growing forward, together, with First 
Community of Chicagoland and South 
Side of greater Peoria and the addition of 
TheBANK of Edwardsville in 2019

1 of 5 banks in Illinois named a  
Best-In-State Bank—a first-ever 
recognition by Forbes and Statista, based 
solely on customer opinions (only 2.2% of 
all U.S. banks were recognized)

30,000+ 
surcharge-free 
MoneyPass® ATMs

COMMUNITIES

$1+ million 
donated 
annually

3 economic 
seminars 
annually

2,500+ volunteer hours 
and 141 organizations 
served during Busey’s 
annual Community 
Promise Month

$150,000+ donated 
through Pay It Forward 
Fridays jeans days since 
their inception in 2015

Nearly $320,000 donated 
during the United Way 
corporate campaign

2 issues of The 
Pillar magazine 
annually

4 customer 
education series 
sessions annually

More than 
20,000 volunteer 
hours given back 
each year

150,000+ meals 
since 2012 to area 
food banks during  
Promise a Plate

Countless educational articles, 
columns and podcasts in the 
Resource Center on busey.com

Busey Illinois Youth Run title 
sponsor for more than a decade 
with nearly 90 participants 
and 100+ associate 
volunteers annually

8,000+ votes 
on social media 
collected and 
$2,000 donated 
through Supplies for 
Success

Associates, customers, shareholders and communities—the Pillars of Busey—truly shape the future of the 
organization. Through your invaluable input, you help make Busey an organization unlike any other!

Service Excellence in Everything We DoSERVICE LEADERS

Executive Management

Van A. Dukeman 
President & Chief Executive Officer
First Busey Corporation

Curt A. Anderson 
President of Busey Wealth Management
Busey Bank

Robin N. Elliott 
Chief Financial Officer  
Chief Operating Officer 
First Busey Corporation

Barbara J. Harrington 
Chief Risk Officer
First Busey Corporation

Howard F. Mooney II 
President & Chief Executive Officer
FirsTech, Inc.
Chief Information Officer 
First Busey Corporation  

Robert F. Plecki 
Chief Credit Officer
First Busey Corporation

John J. Powers 
General Counsel
First Busey Corporation

Amy L. Randolph 
Chief of Staff
Executive Vice President, Pillar Relations
First Busey Corporation

Christopher M. Shroyer 
President & Chief Executive Officer
Busey Bank

2018 ANNUAL REPORTCORPORATE PROFILE

As of December 31, 2018, First Busey Corporation (NASDAQ: BUSE) 
was a $7.70 billion financial holding company headquartered in 
Champaign, Illinois. Busey Bank, its wholly-owned bank subsidiary 
with total assets of $7.69 billion as of December 31, 2018, is 
headquartered in Champaign, Illinois and has forty-four banking 
centers serving Illinois, thirteen banking centers in the St. Louis, 
Missouri metropolitan area, five banking centers serving southwest 
Florida and a banking center in Indianapolis, Indiana. Busey Bank 
provides asset management, investment and fiduciary services to 
individuals, businesses and foundations. As of December 31, 2018, 
assets under care were approximately $7.12 billion. Busey Bank 
owns a retail payment processing subsidiary, FirsTech, Inc., which 
processes approximately 28 million transactions per year using 
online bill payment, lockbox processing and walk-in payments at its 
4,000 agent locations in 43 states. More information about FirsTech, 
Inc. can be found at firstechpayments.com.

TheBANK of Edwardsville is a wholly-owned bank subsidiary of 
First Busey Corporation acquired in the January 31, 2019 merger. 
Headquartered in Edwardsville, Illinois, TheBANK has nineteen 
banking centers and one loan production office in the greater  
St. Louis, MO-IL MSA. As of December 31, 2018, prior to the merger, 
on a consolidated basis with its holding company, had total assets  
of $1.76 billion.

Busey Bank was named among Forbes’ 2018 Best-In-State Banks—
one of five in Illinois and 124 from across the country, equivalent to 
2.2% of all banks. Best-In-State Banks are awarded for exceptional 
customer experiences as determined by a survey sample of 
25,000+ banking customers who rated banks on trust, terms and 
conditions, branch services, digital services and financial advice.

For more information about us, visit busey.com and 4thebank.com.

Service Excellence in Everything We DoSHAREHOLDER INFORMATION

Corporate Headquarters
First Busey Corporation, 100 W. University Ave., Champaign, IL 61820, 217.365.4500. Visit Busey’s website at busey.com.

Annual Meeting
The Annual Meeting of Shareholders of First Busey Corporation will be held on Wednesday, May 22, 2019 at 2 p.m. at the Urbana Country Club, 100 E. 
Country Club Rd., Urbana, IL 61801.

First Busey Corporation Common Stock
First Busey Corporation common stock is listed on the NASDAQ Global Select Market under the symbol BUSE.

Annual Report on Form 10-K
A copy of the Annual Report on Form 10-K filed with the Securities and Exchange Commission can be found at busey.com. 

Stock Transfer Agent
Computershare, P.O. Box 30170, College Station, TX 77842-3170. The transfer agent can be accessed at computershare.com/investor.

SPECIAL NOTE CONCERNING FORWARD-LOOKING STATEMENTS  

Statements made in this report, other than those concerning historical financial information, may be considered forward-looking statements within the meaning of 
the Private Securities Litigation Reform Act of 1995 with respect to the financial condition, results of operations, plans, objectives, future performance and business of 
Busey. Forward-looking statements, which may be based upon beliefs, expectations and assumptions of Busey’s management and on information currently available to 
management, are generally identifiable by the use of words such as “believe,” “expect,” “anticipate,” “plan,” “intend,” “estimate,” “may,” “will,” “would,” “could,” “should” or 
other similar expressions. Additionally, all statements in this document, including forward-looking statements, speak only as of the date they are made, and we undertake 
no obligation to update any statement in light of new information or future events. A number of factors, many of which are beyond our ability to control or predict, could 
cause actual results to differ materially from those in our forward-looking statements. These factors include, among others, the following: (i) the strength of the local, state, 
national and international economy (including the impact of tariffs, a U.S. withdrawal from or significant negotiation of trade agreements, trade wars and other changes in 
trade regulations); (ii) changes in state and federal laws, regulations and governmental policies concerning Busey’s general business; (iii) changes in accounting policies 
and practices; (iv) changes in interest rates and prepayment rates of Busey’s assets; (v) increased competition in the financial services sector and the inability to attract 
new customers; (vi) changes in technology and the ability to develop and maintain secure and reliable electronic systems; (vii) the loss of key executives or employees; 
(viii) changes in consumer spending; (ix) unexpected results of current and/or future acquisitions, which may include failure to realize the anticipated benefits of the 
acquisition and the possibility that the transaction costs may be greater than anticipated; (x) unexpected outcomes of existing or new litigation involving Busey; (xi) the 
economic impact of any future terrorist threats or attacks; and (xii) the economic impact of exceptional weather occurrences such as tornadoes, hurricanes, floods, and 
blizzards. These risks and uncertainties should be considered in evaluating forward-looking statements and undue reliance should not be placed on such statements. 
Additional information concerning Busey and its business, including additional factors that could materially affect its financial results, is included in Busey’s filings with the 
Securities and Exchange Commission.

2018 ANNUAL REPORT

Member FDIC

 
Pillars—associates, customers,  
shareholders and communities—past  
and present truly make Busey. . . Busey.

We thank you for your  
unwavering support in building upon 
and preserving Busey’s legacy—one  
of associate excellence, customer 
service, expanding shareholder value 
and community involvement.

We are incredibly grateful for  
your trusted relationship and the 
opportunity to serve your unique  
financial needs today and for  
generations to come.

Service Excellence in Everything We Do

First Busey Corporation 

100 W. University Ave., Champaign, IL 61820

217.365.4500  |  busey.com  |  NASDAQ: BUSE

Busey 2019  |  All Rights Reserved

Busey’s Financial Suite of Services: