Quarterlytics / Financial Services / Banks - Regional / First Busey Corporation

First Busey Corporation

buse · NASDAQ Financial Services
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Ticker buse
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
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FY2021 Annual Report · First Busey Corporation
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20 
2 1  

ANNUAL 
REPORT 

A 

Building Business. Growing Wealth. Since 1868.Building Business. 
Growing Wealth. 
Connecting Communities. 

Since we opened our doors in 1868, Busey 
has built a foundation of broad financial 
capabilities, deep knowledge and close 
relationships that span generations—all with 
your peace of mind as our priority. 

Through a steadfast commitment to balance 
sheet strength, profitability and growth— 
in that order—Busey remains a strong, 
independent financial organization. 

We thank you for allowing us the opportunity 
to serve you, your family and your 
community for generations. 

Dear Fellow 
Shareholders, 

It is my pleasure to again put pen to paper and share 
our perspectives on the “State of Busey” at this point 
in our history. I am truly humbled to have served 
this company and you, our shareholders, for several 
decades, including as your CEO since May 1998 (which 
includes my time at the predecessor company, Main 
Street Trust, Inc.). 

During my nearly 42 years in banking—not including 
tagging along with my father as a youngster to his 
bank—I have seen numerous changes, many for the 
better, and I continue to be inspired by our industry’s 
commitment to building strong communities and 
fulfilling the dreams of businesses and individuals.  

When I began my career in 1980, there were over 
14,000 banks; in 2022, there are less than 5,000. 
What has not changed is the importance of balance 
sheet strength, and providing a consistent, quality 
service experience for our clients in each and every 
interaction. This starts with engaged associates 
motivated to serve for the betterment of Busey’s 
Pillars—associates, customers, shareholders and 
communities. While we are very proud of the job we 
do delivering service excellence to our clients, we can 
always do better. This is our enduring commitment 
to you. After all, our clients provide the return to our 
owners and the paychecks to our associates. 

CORPORATE UPDATE & 
STRATEGY 
Before delving into the current state of Busey and our 
future aspirations, it is appropriate to take a step back 
and cover our rich history. One of our truly insightful 
Directors who is now retired (and a large shareholder) 
always said the company will make “stairstep” moves; it 
will never be a smooth upward trajectory of growth. 

B 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
’

-

Developed with like minded organizations best positioned to build 
upon Busey s strong heritage, strategic acquisitions have resulted in 
successful, intentional growth for Busey over the past eight years. 
In 2021, Busey announced, closed and integrated Glenview 
State Bank in the northern suburbs of Chicago, strengthening its 
geographic footprint to better serve customers in its Northern Illinois 
-
Region while improving its market share in the Chicago  Naperville 
Elgin, IL IN  WI Metropolitan Statistical Area from 32nd to 20th. 

-

-

-

The company has experienced several of these stairsteps 
during my Busey tenure. I want to take you back to the 
end of 2018 where the last stairstep process began. 

Three years ago, after closing the BancEd transaction in 
the Metro East area of St. Louis, the company balance 
sheet was approximately $9.5 billion. The $10 billion 
asset level sets in motion several regulatory and 
financial events. For example, one enters the regional 
bank group within the regulatory framework versus the 
community bank group, meaning greater scrutiny of our 
risk management practices. Additionally, the Durbin 
interchange rule comes into play causing a significant 
reduction in our debit card interchange revenue (this 
takes effect in Q3 2022 for Busey). In essence, the 
regulatory scrutiny is the same for a $10 billion bank 
as one $40 billion in size and, through mere stairsteps 
of growth, our revenue declines immediately from the 
Durbin interchange rule. 

We covet our culture and 
hold it in the highest regard— 
taking great care to avoid 
negative impacts. 

After significant Board and executive leadership 
discussion and analysis, we made the decision to make 
needed investments in people, systems and processes 
to align with crossing the $10 billion threshold. These 
investments included changes and additions within the 
executive team and leaders within each of their areas, 
several system conversions to accommodate a larger 
company and changes to many of our processes to allow 
for more scale. 

One of the key strategies coming out of this was what we 
call the Regional Operating Model. It is a fancy phrase 
for giving our regional leadership the authority and 
responsibility to deliver the resources to bear for the 
betterment of our clients. Our customers expect to have 
the best advice and counsel from us whether it is access 
to needed capital (commercial banking), short-term 
cash management (treasury management and payment 
technology) or capital preservation of their long-term, 
hard-earned accumulated funds (wealth management). 
Our regions have the resources in each of these key 
financial services areas at their disposal, located locally 
and reporting to Regional Presidents. 

This process took some time. Perhaps some of you 
thought too much time. However, we covet our culture 

2 

and hold it in the highest regard—taking great care 
to avoid negative impacts. We expected leadership 
additions to bring expertise and positive change to 
our company, all within the context of caring for our 
associates and a “customer first” attitude and mindset. 
You will note later in this letter some of the awards 
we have received that demonstrate the importance 
and results of our culture. Bottom line, we continue to 
manage Busey for long term success. To paraphrase 
business author Jim Collins, “Patience is warranted when 
getting the right people in the right seats on the bus.” 

Fast forward to the back half of 2021, as our leadership 
attained this footing and the positive momentum started 
to build. Slowly but surely, our stairstep investments 
started to bear fruit: quality organic growth began to 
materialize in loans, wealth management, treasury 
management and our payments technology company 
(FirsTech). We did all of this without sacrificing one of 
our other key tenets—Balance Sheet Strength. We were 
also able to announce, close and integrate a high-quality 
company in Glenview State Bank (GSB) into Busey during 
2021. Founded in 1921, GSB bolstered our Northern 
Region, adding significant wealth management assets 
under care and a solid core deposit franchise at a very 
fair price to our owners. 

Strategic acquisitions over the past eight years 
have resulted in successful, intentional growth for 
Busey’s banking and wealth management services. 
These partnerships are developed with like-minded 
organizations best positioned to build upon Busey’s 
strong heritage—in Chicago’s northern suburbs with GSB 
in 2021; in Southwest Florida with Investors’ Security 
Trust, a prominent wealth management firm in August 
2019; across the Metro East area of St. Louis with 
TheBANK of Edwardsville in January 2019; in west central 
Illinois with South Side Bank in October 2017; reaching 
Chicagoland with First Community Financial Bank in 
July 2017; entering Greater St. Louis with Pulaski Bank 
in April 2016; and expanding in Pekin and the Peoria, IL 
Metropolitan Statistical Area (MSA) with Herget Bank in 
January 2015. 

By further leveraging our Regional Operating Model 
across all business lines, Busey attracted new customers 
and deepened existing customer relationships. This 
strategic focus on regionalization allows for “close to 
the customer” local leadership and decision-making 
while providing for efficiency and consistency through 
centralized, bank-wide support services. Simply put, the 
regional model is about delivering best-in-class services 
to our Pillars to fulfill all banking, lending and wealth 
management needs of customers. 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Busey is proud to give back to the places we call home. Pictured here, 
Executive Vice President and General Counsel John Powers volunteers 
at the Don Moyer Boys and Girls Club (DMBGC) in Champaign, IL, 
for a day of service in June 2021. The event honored the tenure and 
retirement of DMBGC President and CEO Sam Banks  who continues 
to serve as a First Busey Director. Encouraged and recognized for 
being involved community members, Busey associates set a new 
record in 2021 by volunteering more than 10,000 hours. 

—

EARNINGS, GROWTH & 
CAPITAL STRENGTH 
Through your support and our focus on 
balance sheet strength, profitability and 
growth—in that order—Busey remains a strong, 
independent financial organization. 

As of December 31, 2021, Busey remained well-
capitalized, exceeding regulatory standards 
with a Tier 1 Capital Ratio of 12.7 percent and 
Total Capital Ratio of 15.7 percent. Another 
indicator of balance sheet strength is Common 
Equity Tier 1 Capita,l which increased to $995.9 
million at December 31, 2021—an increase of 9.6 
percent over $909.0 million at prior year-end. 
The Common Equity Tier 1 Capital Ratio was 11.9 
percent at December 31, 2021, compared to 12.4 
percent the preceding year. Tangible book value 
per common share was $17.01 at December 31, 
2021—up from $16.66 at December 31, 2020. 

Busey’s net income was $123.4 million for the 
year ended December 31, 2021, or $2.20 per 
diluted common share compared to $100.3 
million for the year ended December 31, 2020, 
or $1.83 per diluted common share; adjusted net 
income1 was $137.1 million for the year ended 
December 31, 2021, or $2.45 per diluted common 
share compared to $108.7 million for the year 
ended December 31, 2020, or $1.98 per diluted 
common share. 

The efficiency ratio1 for year-end December 31, 
2021, was 62.19 percent compared to 55.68 
percent for 2020. Efficiency ratios are impacted 
by acquisition expenses and other restructuring 
costs, resulting in an adjusted efficiency ratio1 
of 57.89 percent and 53.02 percent, for the 
years ended December 31, 2021 and 2020, 
respectively. During 2021, First Busey incurred 
$17.4 million in pre-tax non-recurring expenses 
related to acquisitions and other restructuring 
costs. The Company remains focused on 
expense discipline, and synergies from the GSB 
merger and branch consolidation will continue to 
be realized in 2022. 

Bolstered by the merger with GSB and 
substantial organic growth through Busey’s 
Regional Operating Model, Busey Wealth 
Management’s new assets under care grew 
by more than $2.5 billion year-over-year. At 

December 31, 2021, Busey’s wealth management 
assets under care exceeded $12.7 billion, driving 
record revenue in the wealth management 
segment of $53.1 million—up 22 percent year-
over-year—and record pre-tax net income of 
$23.9 million—up 38 percent year-over-year. 

Combined, revenues from wealth management 
fees and payment technology solutions activities 
represented 53.8 percent of First Busey’s 
noninterest income in 2021, providing a balance 
to spread-based revenue from traditional 
banking activities. Further, noninterest income, 
excluding net securities gains, represented 32.4 
percent of total revenue for the year ended 
December 31, 2021. 

During 2021, the Company purchased 1,323,000 
shares of its common stock at a weighted 
average price of $24.98 per share under the 
Company’s stock repurchase plan. 

Our strong capital levels, coupled with 
earnings, have allowed us to provide a steady 
return to stockholders through dividends. 
The Company has an uninterrupted history 
of paying dividends to common stockholders 
since the bank holding company was 
organized in 1980. 

ENGAGING EXCELLENCE 
Across the organization, a deliberate approach 
to talent management has built high-performing, 
knowledgeable and responsible teams. To 
support the needs of a growing organization, 
we continue to implement best-in-class talent 
management and development practices with 
accountability models to gauge success. Driven 
by positive and engaged associates, Busey’s 
achievements in 2021 were unmatched. 

We are deeply humbled to be consistently 
recognized nationally and throughout our local 
organizational footprint as a Best Place to Work 
and Healthiest Employer. Busey is honored 
to be among the Best Banks to Work For in 
the U.S. by American Banker since 2016 and 
a Best Place to Work in Money Management 
by Pensions and Investments since 2018. In 
February 2022, Busey was honored to be 
ranked among the top 100 publicly traded banks 
in the U.S.—and the top bank headquartered 

1 A Non-GAAP financial measure, see Non-GAAP financial information in the Company’s 2021 Annual Report on Form 
10-K for a reconciliation. 

4 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
in Illinois—by Forbes in its 13th annual America’s Best 
Banks issue. Factoring in financial data on the growth, 
quality and profitability of the 100 largest publicly traded 
banks by assets, the metrics that are used to make the 
rankings are based on regulatory filings current through 
September 30, 2021. 

to the associates working diligently each day to serve 
one another and our Pillars. Providing unwavering 
guidance, leadership and support, we continue to 
develop exceptional teams that seek to build upon the 
positive and collaborative culture of this remarkable 
organization. 

FUTURE OUTLOOK 
As we reflect upon 2021 and look ahead to 2022, the 
Company remains steadfast in our commitment to the 
customers and communities we serve. Busey reported 
solid 2021 results, which are reflective of our strategic 
growth plans; we are excited and optimistic about our 
future. However, we must also recognize there are risks 
to the successful execution of our organic and external 
growth strategies. 

Despite headwinds related to the resilience of an 
economy currently affected by inflation, supply chain 
issues, war in eastern Europe and the possible impacts 
of a recession, we feel confident we are well positioned 
to protect our balance sheet, capitalize on anticipated 
favorable rate increases and produce profitability 
moving forward. Our disciplined approach to organic 
growth assumes a balance sheet strength-first mentality. 
Competitive pressures from financial companies with 
less concern about quality balance sheet growth could 
negatively impact our organic growth. 

Similarly, external growth must also remain disciplined 
and make sense to the franchise. If potential partners 
don’t fit culturally and/or negatively impact the organic 
growth engine, we must simply say no to these 
“opportunities.” The team must maintain a deliberate, 
laser-focus on quality expansion of the niches we know 
best, constantly improving on our processes to better 
serve our clients and associates—just like best-in-class 
athletes and sports teams. 

Additionally, Busey was again named among the 2021 
Best Places to Work in Illinois by the Daily Herald 
Business Ledger and Best Companies Group; the 2021 
Best Places to Work in Indiana by the Indiana Chamber 
of Commerce and Best Companies Group; the 2021 Best 
Companies to Work For in Florida by Florida Trend and 
Best Companies Group; and the Best Large Bank in the 
St. Louis Small Business Monthly’s 2021 Best in Business 
awards. 

In February 2022, Busey 
was honored to be ranked 
among the top 100 
publicly traded banks in 
the U.S.—and the top bank 
headquartered in Illinois— 
by Forbes in its 13th 
annual America’s Best 
Banks issue. 

Busey was also honored to be named among the St. 
Louis Business Journal’s 2021 Healthiest Employers 
and to once again earn finalist status for 2021 Illinois’ 
Healthiest Employers presented by global health insurer 
Cigna and Crain’s Content Studio. 

Honored for its dedication in the communities it proudly 
serves, Busey was the recipient of the 2021 Community 
First Award by the Federal Home Loan Bank of Chicago 
for the impact its Fairmont City, IL service center has 
had in the community. This prestigious award included a 
$10,000 grant which Busey donated to several non-profit 
organizations in the Gateway Region. 

Showcasing Busey’s intentional investment in its 
workforce, for the fifth consecutive year Busey received 
the 2021 BEST Award presented by the Association for 
Talent Development, which recognizes organizations 
globally that demonstrate successful associate talent 
development. 

We are grateful for these third-party accolades that 
help demonstrate Busey’s unique advantage to those 
outside our organization while bringing a sense of pride 

6 

As processes continue to evolve and mature, several 
strategic goals are emerging that will be critical in 2022, 
as well as in subsequent years, allowing us to build 
multi-year, supporting phased initiatives. Despite the 
aforementioned challenges, we are well-positioned for 
quality growth and profitability as we pursue several 
strategic goals including: 

•  Accelerating organic growth through the Regional 
Operating Model while expanding fee-based 
revenue in Wealth, Treasury Management, 
payments (FirsTech) and other business/product 
lines; 

•  Rigorously pursuing digital transformation and 
optimization in all aspects of our business, from 
front-line revenue generation to back-office 
automation; 

•  Continuing to develop integrated, standardized 
and documented business models, technology 
and processes that support scalability; 

• 

Leveraging data, product and segmentation 
strategies to produce quality customer insights, 
grow relationships and acquire new customers; 
and 

•  Continuing to build out Risk and Compliance 
capabilities throughout the organization to 
effectively manage growth and complexity. 

Through these focus areas, we can serve customers 
more efficiently and effectively today and for years to 
come. Nearing $13 billion in assets, Busey crossed the 
threshold into mid-cap bank territory. Focusing on our 
unique strengths to take advantage of our distinct 
positioning in the marketplace is paramount. 

SUMMARY 
With an expanded footprint and capabilities through 
these methodical stairstep investments, Busey continues 
to implement a disciplined, sustained approach toward 
growth built on a solid culture. 

Remaining focused on vitality and longevity, Busey 
has grown nearly 250 percent in assets during the 
last seven years by executing a sequence of strategic 
plans, resulting in successful, intentional growth for 
your organization. As a larger financial institution, 
through continued aggressive investments in technology, 
advancement of our Regional Operating Model and a 
focused pursuit of partnerships that will advance your 
organization’s strong heritage, we will continue to 
consistently and effectively execute on Busey’s vision 
of service excellence. 

Because of a remarkable foundation—dedicated 
associates, loyal customers, united community support 
and committed shareholders—we are in position to 
continue your organization’s growth, serve customers’ 
needs, reward associates for performance and provide 
total value to you, our loyal shareholders. 

It is with sincere appreciation that I thank you, Busey 
shareholders, for your unwavering support. 

Van A. Dukeman, CFA 
Chairman, President & Chief Executive Officer 
First Busey Corporation 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2021 PROGRESS 
FOR PILLARS 

Associates  

25+ 

Opportunities for both peer-to-peer and 
leadership-to-associate recognition and 
appreciation 

165 

Associate Service Milestones recognized in 2021 

30,000+ 

Training hours completed in 2021, averaging 
21.5 hours per associate 

282 

Issues of Busey’s internal eNewsletter, 
Between the Lines 

THE BUSEY PROMISE TO 4 PILLARS 

All relationships begin with the Busey 
Promise. We embrace and consistently fulfill 
the Busey Promise to 4 Pillars—associates, 
customers, shareholders and communities. 
Using this as our guide, we embrace a strategy 
that stands the test of time and supports 
Busey’s continued success. 

Associates 
Through our determined, thoughtful, resilient 
and humble associates, we create a positive 
environment in which customer-centricity and 
collaboration flourish. 

Customers 
Customers are the core of everything Busey. 
While we operate multiple business lines, we 
serve our customers as One Busey—allowing 
us to anticipate and exceed their needs. 

Shareholders 
With the belief that long-term value is rooted 
in a lower-risk financial practice, Busey 
promises our shareholders the highest level 
of organizational stewardship with sustained 
financial results and profitability they expect. 

Communities 
Being a community financial services 
organization means being a good corporate 
neighbor—partnering for purpose and 
progress. Working together to bridge 
needs within our communities, we provide 
capital in multiple forms, including monetary 
contributions and guidance, energetic and 
committed volunteers and advocating for 
business and sustainable practices. 

To achieve a vision of service 
excellence, Busey works tirelessly to 
fulfill promises made to the Pillars of 
your organization. 

1,500+ 

More than 1,500 associates with 
an average tenure of 8.5 years 

10,000+ 

60 associates featured through social media channels in 2021, 
celebrating the stories, talents, charitable endeavors and 
unique perspectives of Team Busey and receiving more than 
10,000 reactions and comments 

12,000+ 

Hours committed to both sales & service and corporate 
training programs by 650+ participants 

Healthiest Employer and finalist since 
2018 by St. Louis Business Journal and 
Illinois’ Healthiest Employer and finalist 
since 2017 by Cigna and Crain’s Content 
Studio 

95% 

Engagement in the B Well 
health and wellness program 

46% 

Of Busey associates participated in 
talent and leadership development 
programs in 2021 

$4.5 MILLION 

Nearly $4.5 million in associate cash 
incentives and HSA contributions since 
2015 through B Well 

$30,000 

Nearly $30,000 in Associate Assistance 
Funds provided to associates in need 
through December 31, 2020 

Thoughtful, honest feedback earned Busey titles of:

8 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Customers 

240,000+ 

Total households served 

60 

Nearly 60 banking centers in Illinois, Missouri, 
Florida and Indiana 

45.4 

In 2021, Busey earned a Net Promoter Score® 
(NPS) of 45.4, well above the Financial Services 
Industry benchmark of 23.6 

9.1 

Busey’s 2021 CSAT, or Customer Satisfaction 
score, was 9.1 out of 10 

20,000+ 

Customers surveyed for feedback on their 
experience with Busey 

Communities 

$1+ MILLION 

Donated annually 

$400,000+ 

Gifted during the 2021 United Way corporate 
campaign 

$350,000 

Nearly $350,000 donated through Pay It 
Forward Fridays jeans days since 2015 

$140,000+ 

In scholarships awarded, since 2002, 
to support academic growth of low-to-
moderate income students across the 
communities we serve 

Launched in 2020, Busey Drives Generosity is a campaign 
encouraging associates to give generously through donation 
drives at each Busey location. From socks and dental supplies to 
shelf stable food and more, tens of thousands of items have been 
donated to our neighbors in need. 

-

75,000+ 

Since 2015, Busey associates have spent more 
than 75,000 hours volunteering 

19 

Installed 19 Little Free Libraries since 2020, 
promoting connection, community and literacy 

50+ 

Pieces of educational content created for 
customers including The Pillar magazines, 
blog articles, monthly webinars, email 
content and more 

100 

The Community Banking Team offers nearly 100 
proactive, focused events, including homeowner 
education workshops, financial literacy 
seminars, credit education classes and first-time 
homeowner events 

4,500+ 

Secured more than 4,500 loans through the 
Paycheck Protection Program (PPP), totalling nearly 
$750 million while impacting more than 85,000 
local jobs in 2020 and 2021 

Associates, customers, shareholders 
and communities—the Pillars of 
Busey—truly shape the future of your 
organization. Through invaluable 
input, these Pillars help make the 
Busey organization remarkable! 

In addition to NPS and CSAT surveys, Busey publishes a State 
of the Customer Report after gathering and implementing 
feedback from thousands of customers. To read the full report, 
visit busey.com/customerreport. 

A recipient of the 2021 Community First Award from the Federal 
Home Loan Bank of Chicago, Busey was honored in the Diversity, 
Equity and Inclusion category for its Fairmont City service center, 
the first fully bilingual banking center in the St. Louis area. 

37,000+ 

Surcharge-free MoneyPass® ATMs 

80,000+ 

Busey – Mobile App users 

10 

Building Business. Growing Wealth. Since 1868. 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
BRIDGING THE NEEDS 
OF OUR LOCAL 
COMMUNITIES 

For more than 150 years, Busey has proudly given 
back to local communities because we know 
it’s not just about doing business  but doing 
good. We’re pleased to announce the expansion 
of those ongoing efforts with the Busey Bank 
Bridge, which launched in January 2022. 

—

A community collective in Peoria, IL, the 
partnership offers fundamental access to 
economic opportunity by connecting with the 
community through outreach, tools and resources 
that provide comprehensive financial education 
to individuals, families and business owners. A 
first of its kind facility for your organization, it 
will serve as a destination for sound advice and 
actionable insight. 

The associates at the Busey Bank Bridge will build financial strength, support 
workforce development, establish mortgage and home financing options, 
advance small businesses and more—connecting with our neighbors and 
strengthening the Peoria community. 

As a new community center, the facility will host impactful educational 
opportunities and community engagement forums, including monthly Financial 
Wellness Workshops and quarterly Breakfast with Busey webinars, and will 
serve as a local volunteer hub for individuals and groups. Located at 2120 S.W. 
Adams Street, the facility is open by appointment and during scheduled events. 

As we work to reinforce and enhance Busey’s approach to Community Banking 
across the footprint, we plan to launch additional Busey Bank Bridge centers in 
other regions. By promoting economic development with investment in future 
locations, we will support the financial needs of all customers and deepen 
associate involvement in our communities—and we’re honored to be furthering 
the positive progress of the places we call home. 

For more information on the Busey Bank Bridge or to view upcoming events, 
visit busey.com/thebridge. 

Promoting financial 
security, increasing 
inclusion within economic 
development and 
championing economic 
mobility through 
partnerships and programs 

Partnering with key 
community stakeholders 
in the private, non-
profit and government 
sectors, assembling and 
leveraging debt and 
equity to invest in the 
communities we serve 

Managing, driving and 
implementing strategies 
enhancing community 
goals 

12 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
FIRSTECH’S PATH OF 
TRANSFORMATION PAYS 
DIVIDENDS 

RECORD-SETTING GROWTH
FOR BUSEY WEALTH 
MANAGEMENT 

Continuing on a path of transformation under the 
leadership of President and CEO Farhan Yasin and Chief 
Product and Technology Officer Humair Ghauri, Busey’s 
payment technology solutions subsidiary FirsTech achieved 
near 19 percent year-over-year growth in gross revenue, 
ending 2021 with more than $19.7(1) million in total revenue, 
the highest revenue year in its history. 

Several key priorities and initiatives helped lead FirsTech to 
the most successful year in its history: 

• 

Through continued investment in industry 
leadership and staffing, FirsTech’s Enterprise Sales 
and Relationship Management team retained over 
98 percent of existing client portfolios while Small 
Business Services grew by more than 100 percent; 

•  A focus on talent management across the 

organization from Product, Engineering, Project 
Management Office and leadership additions for 
optimal future growth; 

• 

The addition of more than 10 engineering and 
product associates, new sales associates as well as 
a Risk and Compliance leader to the organization; 

•  Delivery of a well-defined demo of Payments 
Anywhere while working towards a go-live of 
indirect auto payments built on an ACH platform in 
2022; and 

• 

The launch of a new sales vertical, Banking
as a Service (BaaS), which is expected to be a
key driver of growth in 2022 and beyond. BaaS 
offers core modernization services and digital 
banking innovations, allowing Busey to deliver the 
seamless, cohesive digital banking experience 
customers increasingly demand while improving
Busey’s brand loyalty.

With the most comprehensive capabilities suite specifically
designed to satisfy the core hierarchy of business needs, 
FirsTech is the payment industry’s partner for business
success, providing customers with innovative systems,
processes and services of the highest quality in the
customer payment processing industry. 

Bolstered by the integration of Glenview State Bank and 
leveraging the Regional Operating Model to attract new 
customers and deepen existing customer relationships, 
Busey Wealth Management achieved record-setting growth 
in 2021. 

Despite continued impacts from the pandemic, Busey 
Wealth Management’s new assets under care grew by 
more than $2.5 billion year-over-year. At December 31, 
2021, Busey’s wealth management assets under care 
exceeded $12.7 billion, driving record revenue of $53.1 
million—up 22 percent year-over-year–and record pre-tax 
net income of $23.9 million—up 38 percent year-over-year. 
Several key initiatives helped spur growth during 2021: 

• 

The development of a centrally managed 
Advisory Support Team to focus on the delivery of 
efficient, high-level client service helped support 
consistency through the regional model; 

•  With support from the advisory process, the 

Financial Planning Team completed more financial 
plans for existing and prospective clients than 
ever before, which was well received by clients 
contemplating their financial options; 

• 

• 

The Investment Team achieved solid performance 
in all asset classes managed in-house while 
expanding internal offerings to include private 
investment; and 

The implementation of an Estate Settlement Group, 
which grew revenue to $1 million in 2021 with a 
pipeline exceeding $1.8 million in 2022. 

In September, Busey welcomed Jeff Burgess as 
Executive Vice President and President of Busey Wealth 
Management, responsible for the oversight and execution 
of the daily operations, vision and strategy for the wealth 
management team. 

With a proven track record, backed by a dedicated and 
trusted team armed with the expertise and resources to 
provide comprehensive and personalized solutions to 
help clients reach their goals, Busey Wealth Management 
is poised for continued growth and success in 2022 and 
beyond. 

31 million 
transactions 
worth $9.5 billion 
processed annually 

71.8 Net Promotor 
—
Score for FirsTech 
more than double the 
industry average 

Nearly 40 years of 
payment processing
for businesses 

130+ professionals; 
over 90 of whom 
hold advanced 
designations 

Named Best Place 
to Work in Money 
Management by 
Pensions & Investments 
since 2018 

1 Revenue equates to all revenue sources tied to FirsTech and excludes 
intracompany eliminations and consolidations. 

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Building Business. Growing Wealth. Since 1868. 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SERVICE LEADERS 

EXECUTIVE MANAGEMENT 

FIRST BUSEY CORPORATION BOARD  OF DIRECTORS 

Samuel P. Banks 
Director Since 2020 

George Barr 
Director Since 2017 

Stanley J. Bradshaw 
Director Since 2016 

Van A. Dukeman 
Chairman, President & Chief Executive Officer 
First Busey Corporation 

Monica L. Bowe 
Chief Risk Officer 
First Busey Corporation 

Robin N. Elliott 
President & Chief Executive Officer 
Busey Bank 

Michael D. Cassens 
Director Since 2019 

Van A. Dukeman 
Chairman, First Busey Corporation 
Director Since 2007 

Karen M. Jensen 
Director Since 2019 

Jeffrey D. Jones 
Chief Financial Officer 
First Busey Corporation 

John J. Powers 
General Counsel 
First Busey Corporation 

Amy L. Randolph 
Chief of Staff and Executive Vice 

President, Pillar Relations 
First Busey Corporation 

Frederic L. Kenney 
Director Since 2018 

Stephen V. King 
Director Since 2013 

Gregory B. Lykins 
Vice-Chairman, First Busey Corporation 
Director Since 2007 

With enduring dedication and committed guidance, the leadership of the organization’s 
boards of directors enables Busey’s continued achievements and success. 

STEWARD OF SERVICE EXCELLENCE 

Busey recognizes Thomas Sloan upon retirement from the First Busey Corporation board, 
effective at the 2022 Annual Meeting of Shareholders. For almost 30 years, Mr. Sloan has 
provided invaluable service to Busey and its predecessor organizations—including as a 
director of both First National Bank of Decatur and Main Street Trust, Inc. He served as a 
director of Busey Bank from 2007 until his appointment to the First Busey board in 2010. We 
are grateful to Mr. Sloan for his significant contributions to the organization, including during 
his 12 years of service on First Busey’s board of directors. 

Thomas G. Sloan 
Director Since 2010 

“Helping to lead the organization through some of the most transformative and productive years while establishing 
a foundation for future growth, Tom leaves a lasting legacy at Busey. Offering unwavering support, thorough oversight, 
exceptional business acumen and trusted leadership, he helped to strengthen and grow our organization over nearly three 
decades. We look forward to Tom and his family continuing to be significant—and incredibly valued—champions of our 
organization for decades to come. On behalf of the board and Busey’s leaders, we thank Tom for his contributions, support and 
leadership.” 

Van Dukeman | Chairman, President and CEO of First Busey Corporation 

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CORPORATE 
PROFILE 

SHAREHOLDER 
INFORMATION 

As of December 31, 2021, First Busey Corporation (NASDAQ: 
BUSE) was a $12.86 billion financial holding company 
headquartered in Champaign, Illinois. 

Busey Bank, a wholly-owned bank subsidiary of First Busey 
Corporation, had total assets of $12.83 billion as of December 
31, 2021, and is headquartered in Champaign, Illinois. Busey 
Bank currently has 46 banking centers serving Illinois, eight 
banking centers serving Missouri, three banking centers serving 
southwest Florida, and one banking center in Indianapolis, 
Indiana. 

Busey Bank owns a retail payment processing subsidiary, 
FirsTech, which processes approximately 30 million transactions 
for a total of $9.5 billion on an annual basis. FirsTech operates 
across the United States, providing payment solutions that 
include, but are not limited to, electronic payments, mobile 
payments, phone payments, remittance processing, in person 
payments and merchant services. In addition, FirsTech 
continues to grow its new BaaS platform. More information 
about FirsTech can be found at firstechpayments.com. 

Through the Company’s Wealth Management division, the 
Company provides asset management, investment and fiduciary 
services to individuals, businesses and foundations. As of 
December 31, 2021, assets under care were $12.73 billion. 

First Busey has been named a Best Place to Work across the 
company footprint since 2016 by Best Companies Group.  We 
are honored to be consistently recognized by national and 
local organizations for our engaged culture of integrity and 
commitment to community development. 

For more information about us, visit busey.com. 

CORPORATE HEADQUARTERS 

First Busey Corporation 
100 W. University Ave., Champaign, IL 61820 
217.365.4500 
busey.com 

ANNUAL MEETING 

The 2021 Annual Meeting of Shareholders of First 
Busey Corporation will be held virtually on Wednesday, 
May 25, 2022 at 10:30 a.m. CT and may be attended at 
www.virtualshareholdermeeting.com/BUSE2022. 

Proxy materials can be accessed at 
www.proxyvote.com using your Control Number. 

FIRST BUSEY CORPORATION COMMON STOCK 

First Busey Corporation common stock is listed on 
the NASDAQ Global Select Market under the symbol 
BUSE. 

STOCK TRANSFER AGENT 

Computershare, P.O. Box 30170, College Station, TX 
77842-3170. The transfer agent can be accessed at 
computershare.com/investor. 

ANNUAL REPORT ON FORM 10-K 

A copy of the Annual Report on Form 10-K filed 
with the Securities and Exchange Commission can 
be found at busey.com. 

CORPORATE SOCIAL RESPONSIBILITY (CSR) 
REPORT 

Built on a tradition of outstanding service through 
close relationships and broad financial capabilities 
across all constituencies we serve, First Busey 
understands the importance of playing a role in 
bettering our vibrant communities. Featuring that 
purposeful action and civic responsibility, First Busey 
published its first-ever Corporate Social Responsibility 
Report (the “CSR Report”) in 2021. 

Addressing topics such as ethics & governance, 
diversity & inclusion, social responsibility and 
environmental sustainability, the CSR Report examines 
Busey’s commitment to the associates, customers and 
communities we serve. 

To view the full CSR report, visit busey.com/CSR. 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SPECIAL NOTE CONCERNING 
FORWARD-LOOKING STATEMENTS 

Statements  made  in  this  document,  other  than  those  concerning  historical  financial  information,  may  be 
considered  forwardlooking  statements  within  the  meaning  of  the  Private  Securities  Litigation  Reform  Act 
of 1995 with respect to the financial condition, results of operations, plans, objectives, future performance, 
and business of the Company. Forward-looking statements, which may be based upon beliefs, expectations, 
and  assumptions  of  the  Company’s  management,  and  on  information  currently  available  to  management, 
are  generally  identifiable  by  the  use  of  words  such  as  “believe,”  “expect,”  “anticipate,”  “plan,”  “intend,” 
“estimate,” “may,” “will,” “would,” “could,” “should,” or other similar expressions. Additionally, all statements 
in this document, including forward-looking statements, speak only as of the date they are made, and the 
Company undertakes no obligation to update any statement in light of new information or future events. A 
number of factors, many of which are beyond the Company’s ability to control or predict, could cause actual 
results to differ materially from those in the Company’s forward-looking statements. These factors include, 
among others, the following: (i) the strength of the local, state, national, and international economy; (ii) the 
economic impact of any future terrorist threats or attacks, widespread disease or pandemics (including the 
COVID-19 pandemic), or other adverse external events that could cause economic deterioration or instability 
in credit markets; (iii) changes in state and federal laws, regulations, and governmental policies concerning 
the  Company’s  general  business;  (iv)  changes  in  accounting  policies  and  practices;  (v)  changes  in  interest 
rates and prepayment rates of the Company’s assets (including the impact of The London Inter-bank Offered 
Rate  phase-out);  (vi)  increased  competition  in  the  financial  services  sector  and  the  inability  to  attract  new 
customers; (vii) changes in technology and the ability to develop and maintain secure and reliable electronic 
systems;  (viii)  the  loss  of  key  executives  or  associates;  (ix)  changes  in  consumer  spending;  (x)  unexpected 
results of current and/or future acquisitions, which may include failure to realize the anticipated benefits of 
any  acquisition  and  the  possibility  that  transaction  costs  may  be  greater  than  anticipated;  (xi)  unexpected 
outcomes of existing or new litigation involving the Company; and (xii) the economic impact of exceptional 
weather  occurrences  such  as  tornadoes,  hurricanes,  floods,  and  blizzards.  These  risks  and  uncertainties 
should  be  considered  in  evaluating  forward-looking  statements  and  undue  reliance  should  not  be  placed 
on such statements. Additional information concerning the Company and its business, including additional 
factors that could materially affect its financial results, is included in the Company’s filings with the Securities 
and Exchange Commission. 

Honored. 
For more than 150 years, Busey has proudly helped build strong financial 
futures for our Pillars. Backed by valued associates committed to providing 
service excellence, your organization has been named among America’s 
Best Banks for 2022, a first-ever recognition by Forbes. 

Ranked 52 overall, First Busey was the top-ranked bank headquartered in 
Illinois. Only three other Illinois-based banks were included on the list. 

Committed. 
In addition to being among America’s Best Banks, Busey is also honored 
to be recognized in Illinois as a Best Place to Work and in Florida 
and Indiana among the Best Companies to Work For. In addition, the 
organization has been named as a Best Banks to Work For in the U.S. 
by American Banker, and Busey Wealth Management has been among 
Pensions & Investment’s Best Places to Work in Money Management. 

Grateful. 
Since Busey Bank first opened its doors, we’ve built upon a tradition of 
close relationships and broad financial capabilities. From exceeding the 
needs of customers and colleagues to serving our communities, Busey is 
proud to serve our Pillars with steadfast dedication. 

Building Relationships. 
Building Community. 
Since 1868. 

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2021 Annual ReportBuilding Business. Growing Wealth. Since 1868. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
First Busey Corporation 
100 W. University Ave., Champaign, IL 61820
 NASDAQ: BUSE 
Busey 2022 | All Rights Reserved 

Busey’s Financial Suite of Services 

Business | Wealth Management | Personal 

Member FDIC 

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busey.com 

2021 Annual Report