Quarterlytics / Financial Services / Banks - Regional / First Busey Corporation

First Busey Corporation

buse · NASDAQ Financial Services
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Ticker buse
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
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FY2023 Annual Report · First Busey Corporation
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2023
ANNUAL
REPORT

Since we opened our doors in 1868, Busey has built  
a foundation of broad financial capabilities,  
deep knowledge and close relationships that  
span generations—all with your peace of mind as our priority.

We understand you have a vision for your future— 
and we’re committed to helping you achieve your dreams.

Guided by experience that’s withstood the test of time,  
our experts will help you build your best future with  
powerful insights and proven strategies.

Building Business.
Growing Wealth.
Connecting Communities.
Since 1868.

DEAR FELLOW 
SHAREHOLDERS,

During 2023, Busey continued to focus on its 
conservative operating philosophy built on the 
foundation of relationship banking. These multi-
faceted client relationships create strength and 
stability within our financial services franchise as  
we continue our steadfast focus on capital, credit  
and liquidity.

In March, three large financial institutions struggled 
with sufficient on- and off-balance sheet liquidity to 
manage deposit fluctuations and meet the liquidity 
needs of customers, leading to the failure of all 
three institutions, sending shockwaves through the 
sector and threatening to erode confidence in the 
banking system. Yet we remained confident and 
committed to our strategy. A key tenet of Busey’s 
conservative operating approach has been building 
the quality of our core deposit franchise, and that 
granular deposit base remained resilient in the face 
of these concerns. By year-end, our total deposits 
had increased by five percent since the banking 
turmoil that began March 8, and our core deposits 
remained sturdy, representing 96.2 percent of total 
deposits at year-end 2023.  

This core deposit base is a critical value driver of 
our institution and combines with our strong asset 
quality and robust capital foundation to construct 
Busey’s fortress balance sheet. The relative safety 
of our balance sheet and our conservative operating 
approach allowed us to deliver organic growth in 
many key business segments, pursue a strategic 
acquisition and provide strong returns during 2023 
despite the headwinds of an increasingly complex 
operating environment. We believe this operating 
approach is what propelled us to above-peer 
returns during 2023, as investors pursued owning a 
company they can trust over the long-run in a more 
challenging environment.  

1  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  2

Busey associates and leadership take a group photo  
on the University of Illinois football field during Transform,  
an internal growth and development conference. 

Busey’s ability to generate solid returns over the long 
term is directly attributable to our sound business 
strategy focused on balance sheet strength, profitability 
and growth—in that order—as well as our associates’ 
flexibility, focus on strategic priorities and dedication 
to our vision of service excellence in everything we 
do for our Pillars. Further, our disciplined approach to 
credit, capital and operating costs enabled us to invest 
in the organization to deliver consistent return of capital 
to shareholders through sustainable dividends while 
providing us the flexibility to adjust to the constantly 
evolving economic environment.

As we close the book on a challenging yet 
successful year, I’m proud to share our perspectives, 
accomplishments and future outlook with you, our 
valued shareholders, as you continue placing your trust 
and confidence in our organization. It’s with sincere 
appreciation that I thank you for your support.

CORPORATE UPDATE & STRATEGY

Busey’s strategic planning culminates in a clearly 
articulated set of customer- and associate-centric goals 
designed to deliver compelling shareholder returns 
through steady and disciplined growth while maintaining 
strong risk management outcomes. Since 2014, we’ve 
grown from $3.7 billion to $12.3 billion in assets—
positioning ourselves among the top 100 U.S. banks by 
asset size—by executing on these strategic initiatives. 
Although 2023 was influenced by an uncertain economic 
environment, sustained higher interest rates and 
increasing regulatory and competitive pressures on the 
financial industry, Busey built positive momentum 
and once again realized solid growth.

Organic growth remains a critically important focus 
through our One Busey approach. This approach has 
been refined over the past several years and joins our 
business segments to bring the full weight of Busey to 
every relationship for the betterment of our customers. 
We apply this holistic view of customer relationships to 
go-to-market within our Regional Operating Model—a 
region-based sales structure that brings a tailored 
experience to each community we serve. 

Having an immediate and foundational view into the 
collaboration and accountability required to facilitate this 
operating model is critically important to me. As such, 
I assumed the role of President & CEO of Busey Bank 
in 2023. In this role, I am laser-focused on overseeing 
the execution of the One Busey approach and pushing it 
to achieve its full potential. Together we have organized 

a cohesive team committed to fully supporting a regional 
model that maintains an acute focus on comprehensive 
relationship service and profitability. As a whole, Busey 
leadership maintains a collective emphasis on aligning teams 
for agility, responsiveness, expertise and service excellence. 

A hallmark of our institution and model is our diversified 
revenue streams that provide a distinguishing balance to 
spread-based revenue from traditional banking activities. 
The regional operating model continued to produce in 
2023—resulting in strong noninterest income from areas 
including Busey Wealth Management and FirsTech, our 
payments technology solutions company. Our Wealth 
team generated annual revenue of $57.8 million, up 4.4 
percent year-over-year, while FirsTech realized a record 
annual revenue of $22.8 million. 

Wealth-led services continue to be a key part of our 
model and story, and wealth assets under care ended 
2023 at $12.1 billion, a 9.7 percent increase from year-end 
2022. Having a scalable wealth management business 
with wealth assets under care on par with our total 
assets of $12.3 billion is truly unique in the market. The 
consistent go-to-market strategy of combining business 
banking and wealth services facilitates holistic customer 
relationships, as well-capitalized individuals can maintain 
relationships and services throughout their companies’ 
life cycle—utilizing lending and treasury management 
services for the operating years and our comprehensive 
wealth services to efficiently manage profits, taxes and 
liquidity events. This unique combination of business 
segments and the strong performance of Busey Wealth 
Management’s fully internalized investment office helped 
us keep client assets in house during 2023’s rising 
interest rate environment.

Additionally, the contributions of FirsTech to overall 
profitability continued to build as the company refocused 
efforts on optimizing customer revenue initiatives. 
Driving FirsTech’s record quarterly revenue in the fourth 
quarter of 2023 were the key competencies of merchant 
services—advanced by enhanced efforts towards 
marketing these services to our existing commercial 
customer base—and online payments. Our three 
scalable businesses of banking, wealth management 
and payments technology give us the ability to offer 
customers a broad set of solutions in one place. 

The challenging operating environment and a tighter 
view on credit resulted in slower growth of our loan 
portfolio, particularly in the fourth quarter, where we 
saw contraction after 10 consecutive quarters of net 
organic growth. Contributing to the reduction in loans 

outstanding was the movement of potential problem 
loans off the books, which benefited our high-quality, 
conservative portfolio by bringing non-performing 
assets down to 0.06 percent of total assets and 
preserving a minimal net-charge off ratio of 0.03 
percent. We pride ourselves on strong credit portfolio 
management and the ability to proactively identify and 
manage credits before they become a problem loan, 
working to move them out of the bank if necessary. 
Sluggish customer pipelines and lower line utilization 
due to the hesitancy of customers to invest in the 
current environment also contributed to muted loan 
growth. We anticipate continuing to review loans within 
a tight credit box, seeking quality growth where both 
the pricing and underwriting are the right fit.

In addition to organic growth, we seek to continue 
a trend of successful M&A partnerships that began 
nearly a decade ago. On November 27, 2023, 
Busey announced the signing of a definitive merger 
agreement with Merchants & Manufacturers Bank 
Corporation (M&M), the holding company for Merchants 
& Manufacturers Bank. This partnership will add M&M’s 
Life Equity Loan® line of business to Busey’s existing 
suite of services and further expand Busey’s presence 
in the Chicago Metropolitan Statistical Area, specifically 
DuPage and Will counties. 

MERGERS & ACQUISITIONS

We appreciated M&M’s life equity loan business and its 
attractive risk-adjusted returns over the years through 
an existing partnership with M&M (through Glenview 
State Bank, acquired in 2021) and built a relationship 
that led to the announced acquisition. The life equity  
loan vertical is comprised of loans secured by cash 
value of life insurance and related credit products; 
a portfolio in which M&M has had no historical loss 
experience. With the product, clients can access 
the cash value of their policies as a liquidity source, 
utilizing the convenience of a life equity loan similar to 
the features of a HELOC. Our planned investments in 
technology and our strong balance sheet position will 
further enhance financial outcomes for this product. 

While M&M assets only represent approximately four 
percent of Busey’s total assets, the attractive loan 
vertical and supplemental presence in the commercially-
important Oak Brook market of Chicago provides 
another step towards distancing ourselves from the 
$10 billion asset benchmark—building additional scale 
over which to  spread the cost of significant investments 
in technology and risk management infrastructure 
enterprise wide. The transaction received the required 
approvals in February and March of this year, and the 
holding company merger closed on April 1, 2024. We 
anticipate merging M&M Bank with and into Busey Bank 
by the end of the second quarter of 2024.

2015

2016

2017

2019

2021

2024

Busey welcomes 
Pulaski Bank of 
greater St. Louis,  
on April 30, 2016.

Herget Bank  
of Pekin
 joins the 
Busey family of 
financial services  
on March 13, 2015.

First Community 
Financial Bank of 
Chicagoland 
 joins the Busey family  
of financial services  
on July 2, 2017.

Busey welcomes  
South Side Trust & 
Savings Bank of Peoria 
on October 1, 2017.

TheBANK of 
Edwardsville 
joins Busey on 
January 31, 2019.

Investors’ Security 
Trust 
 joins Busey Wealth 
Management on 
August 31, 2019.

Busey partners 
with Glenview 
State Bank on 
June 2, 2021, 
expanding the 
company's 
footprint in 
Chicagoland.

Busey announces 
the signing of a 
definitive merger 
agreement with 
Merchants & 
Manufacturers 
Bank 
We anticipate merging 
M&M Bank with and 
into Busey Bank by 
the end of the second 
quarter of 2024.

3  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  4

 
 
 
 
 
Through strategic process improvements and 
investments in integrated technology platforms,  
we are serving customers more efficiently  
and effectively today than ever before and  
are positioned to do so for years to come.

Leveraging our regional operating model and unsurpassed 
service excellence has attracted new customers and 
deepened existing customer relationships, as reflected 
in our Net Promoter Score (NPS®) results. A customer 
experience metric and the global standard used 
across industries and organizations to gauge customer 
satisfaction and loyalty, NPS® allows companies to 
measure whether customers would recommend their 
organization to others. In 2023, Busey set a new record-
high corporate score of 56.5, a 14.4-point improvement 
from the previous year and more than double the banking 
industry average of 23.5. Busey Wealth Management also 
recorded an all-time high of 79.8, which was 10.9 points 
higher than 2022 and three times greater than the financial 
services industry average of 24.9. Through strategic 
process improvements and investments in integrated 
technology platforms, we are serving customers more 
efficiently and effectively today than ever before and are 
positioned to continue to do so for years to come.

As we reflect on 2023 and look ahead to the remainder 
of 2024, we remain cognizant of the evolving economic 
outlook and extremely focused on balance sheet strength, 
profitability and growth. For more than 156 years, Busey 
has stayed the course with a conservative banking 
philosophy and strict credit discipline—and we will 
continue to do so. We are grateful for the opportunities 
to earn the business of our customers, based on 
the contributions of our talented associates and the 
continued support of our loyal shareholders.

5  •  ANNUAL REPORT | 2023

EARNINGS, GROWTH AND 
CAPITAL STRENGTH
As of December 31, 2023, your organization remained 
well-capitalized with a Common Equity Tier 1 Capital 
Ratio of 13.09 percent and Total Capital Ratio of 17.44 
percent, far exceeding minimum regulatory standards 
of 6.5 percent and 10 percent, respectively. Additionally, 
the Tangible Common Equity ratio was 7.75 percent 
at December 31, 2023, compared to 6.60 percent 
at December 31, 2022. Our tangible book value per 
common share(1) was $16.62 at December 31, 2023, 
compared to $14.14 at December 31, 2022, an increase 
of 17.5 percent year-over-year.

Busey’s net income was $122.6 million for the year-
ended December 31, 2023, or $2.18 per diluted common 
share, compared to $128.3 million for the year-ended 
December 31, 2022, or $2.29 per diluted common share. 
Adjusted net income(1) was $126.0 million for the year-
ended December 31, 2023, or $2.24 per diluted common 
share, compared to $131.9 million for the year-ended 
December 31, 2022, or $2.35 per diluted common share. 

Busey’s net interest margin(1) increased to 2.88 percent 
for the year-ended December 31, 2023, compared to 
2.84 percent for the year-ended December 31, 2022. 
Rising rates initially have a positive impact on net 
interest margin, as assets, in particular commercial 
loans, reprice more quickly and to a greater extent 

than liabilities. As deposit and funding costs increase 
in response to the tightening rate cycle, and we 
experience deposit migration into higher cost 
offerings and funding alternatives, some of the net 
interest margin expansion is reversed, which we 
began to experience in the first quarter of 2023.

We are continually monitoring the components of 
net interest margin and attempt to proactively and 
conservatively stabilize it as prudently as possible. 
In the fourth quarter of 2023, Busey executed a 
two-part balance sheet repositioning strategy—
the first part of which involved selling $110 million 
of available-for-sale securities that were yielding 
approximately 1.56 percent. In contrast to other 
banks that simply absorbed the loss on the sale of 
securities whose value was greatly impacted by the 
rapid run-up in interest rates, Busey was able to 
more than fully offset the loss by taking advantage 
of market conditions to sell its holding of Visa Class 
B common stock for a significant gain. Execution of 
these transactions bolstered our liquidity position 
and balance sheet flexibility, while also strengthening 
our capital position and improving our profitability. 
The immediate positive impact to net interest margin 
run rate was +4 basis points and we anticipate 
reinvesting the proceeds into loan and investment 
security opportunities over time.

As noted earlier, Busey’s fee-based businesses continue
to add distinctive revenue diversification. Busey’s
noninterest income represented 28.1 percent of total
revenue in 2023(2), once again placing Busey in the upper
quartile of our peer groups. Revenues from wealth
management fees and payment technology solutions
activities represented 64.1 percent of Busey’s noninterest
income for the year ended December 31, 2023. 
Accordingly, we are less reliant than many of our peers on 
components of noninterest income that have been under 
pressure across the industry, such as mortgage banking 
revenue, nonsufficient funds fees and overdraft fees. 

The efficiency ratio(1) for year-end December 31, 2023, 
was 61.65 percent compared to 59.89 percent for 2022. 
Efficiency ratios are impacted by acquisition expenses 
and other restructuring costs, provision for unfunded 
commitments and amortization of new markets tax credits. 
This resulted in an adjusted core efficiency ratio(1) of 58.56 
percent and 57.49 percent, for the years ended December 
31, 2023 and 2022, respectively. With our continued focus  
on expense discipline, we have effectively managed 
our noninterest expense during a time of decades-high 
inflation and have been purposeful in our efforts to 
rationalize our expense base, evidenced by our continued 
targeted expense initiatives undertaken in recent years.

Our strong capital levels, coupled with our earnings,  
have allowed us to provide a steady return to 
shareholders through dividends. With an uninterrupted 
history of paying dividends to common shareholders 
since the bank holding company was organized in 1980, 
Busey increased the quarterly dividend to $0.24 per 
common share in 2023 from $0.23 in 2022. 

We continue to believe that the market does not give 
us an appropriate valuation reflective of the strength 
of our underlying businesses. Taking advantage of our 
undervalued stock price, Busey repurchased 227,935 
shares of common stock at a weighted average price 
per share of $19.67. At December 31, 2023, Busey had 
1,919,275 shares that may still be purchased under its 
stock repurchase program. 

Busey is well-positioned for the future with a solid 
foundation and steady performance. We are pleased 
to report another solid year of financial results and, as 
importantly, the value the organization delivered to  
its Pillars.

(1)  A non-GAAP financial measure, see Non-GAAP financial 
information in Busey’s 2023 Annual Report on Form 10-K for  
a reconciliation.

(2) Revenue consists of net interest income plus noninterest 
income, excluding security gains and losses.

Building Business. Growing Wealth. Since 1868.  •  6

FUTURE OUTLOOK

While the consensus view may indicate that a 
soft landing for the U.S. economy appears more 
likely as inflation cools, the jobs market remains 
stable and the Federal Reserve forecasts 
lowering rates, Busey is not committed to this 
view and will remain steadfast in its long-term 
and proven conservative operating approach. 
This path is guided by our prioritization of 
balance sheet strength, paired with a constant 
focus on sound risk management and a keen 
eye on expense discipline. That will not change  
now or in the future.

Continuing to deepen Busey’s customer 
base, improve business operations, leverage 
innovative and transformative technology 
and develop and retain the best and brightest 
directors, leaders and associates guides our 
vision and strategic priorities. Preserving the 
core tenets of a fortress balance sheet and 
strong corporate culture are foundational, 
and we continue to evolve the organization to 
deliver attractive profitability to shareholders. 
These priorities will guide our work for 2024 
and support earnings expansion, profitability, 
and organic and acquisitive growth:

 ƒ

Increase focus on profitability—spread 
revenue gains from higher loan yields, 
increase noninterest income from fee 
accountability and further growth in 
Wealth and FirsTech, combined with a 
continued stringent review of expenses;

 ƒ Continue alignment and strengthening of 

the regional operating model;

 ƒ

 ƒ

Focus on further leveraging the unique 
capabilities of FirsTech; and

Integrate M&M while exploring additional 
M&A opportunities.

By flexing our “muscle memory” on 
foundational initiatives, we can pursue our 
business objectives, remain focused on areas 
where we have expertise and capitalize on 
new opportunities. Similarly, we will continue 
to simplify operations and processes by 
concentrating on these priorities, always with a 
customer-first and long-term perspective. 

By flexing our "muscle memory" on 
foundational initiatives, we can  
pursue our business objectives, 
remain focused on areas where  
we have expertise and capitalize on  
new opportunities. 

SUMMARY

Committed to delivering service excellence 
in every interaction, Busey associates’ 
efforts towards critical projects while 
facing unusual challenges resulted in solid 
success in 2023. Because of a remarkable 
foundation—resilient associates, loyal 
customers, united community support 
and committed shareholders—we are in 
position to continue the organization’s 
growth and success. 

It is with sincere appreciation that I 
thank you, valued shareholders, for your 
sustained support.

Van A. Dukeman, CFA
Chairman & Chief Executive Officer
First Busey Corporation & Busey Bank

Charles Idelson, Executive Vice President - Market Chairman,  
Brent Crawford,  Executive Vice President - Executive Managing 
Director, Wealth Advisory, and Van A. Dukeman, Chairman and CEO

7  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  8

2023 PROGRESS 
FOR OUR PILL ARS

THE BUSEY PROMISE TO OUR 4 PILLARS

All relationships begin with the Busey Promise. 
We embrace and consistently fulfill the Busey 
Promise to our 4 Pillars—associates, customers, 
communities and shareholders. Using this as our 
guide, we embrace a strategy that stands the test of 
time and supports Busey’s continued success. 

ASSOCIATES
Through our determined, thoughtful, 
resilient and humble associates, we 
create a positive environment in  
which customer-centricity and 
collaboration flourish.

CUSTOMERS
Customers are the core of everything 
Busey. While we operate multiple 
business lines, we serve our customers 
as One Busey—allowing us to 
anticipate and exceed their needs.

COMMUNITIES 
Being a community financial services 
organization means being a good 
corporate neighbor—partnering 
for purpose and progress. Working 
together to bridge needs within our 
communities, we provide capital in 
multiple forms, including monetary 
contributions, financial guidance and 
energetic and committed volunteers.

SHAREHOLDERS
With the belief that long-term value is 
rooted in lower-risk financial practice, 
Busey promises our shareholders 
the highest level of organizational 
stewardship with sustained financial 
results and profitability they expect. 

To achieve a vision of service excellence, Busey  
works tirelessly to fulfill promises made to the Pillars  
of your organization. 

ASSOCIATES

1500+

ASSOCIATES
With an average tenure  
of nearly 8 years

25+

OPPORTUNITIES
For both peer-to-peer and
leadership-to-associate  
recognition & appreciation

THOUGHTFUL, HONEST FEEDBACK EARNED BUSEY TITLES OF:

SINCE 2016

SINCE 2016

SINCE 2017

SINCE 2018

SINCE 2017

SINCE 2023

207

Recognized in 2023

ASSOCIATE  
SERVICE
MILESTONES

PERSONAL &  
PROFESSIONAL 
DEVELOPMENT

PILL ARS
59K+
TRAINING HOURS
Including all program participation,  
leadership development and  
required and voluntary e-learning 

381

ISSUES OF
BETWEEN
THE LINES

Busey's internal eNewsletter 
distributed since 2015

1500

MISSION
MOMENTS
SHARED

By associates to express  
gratitude for their colleagues

HEALTHIEST 
EMPLOYER
FINALIST 
Since 2018 by St. Louis 
Business Journal  
and Illinois' Healthiest 
Employer finalist since  
2017 by Cigna and  
Crain's Content Studio 

$6.0M 

IN ASSOCIATE 
CASH & HSA
INCENTIVES

96%

ENGAGEMENT

55%

ASSOCIATES

In the B Well  
Health & Wellness 
Program in 2023

Are Actively Participating  
in Programming Designed  
To Further Develop Their 
Capabilities

Contributed  
Since 2015  
Through B Well

9  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  10

CUSTOMERS

COMMUNITIES

240,000+

INDIVIDUALS SERVED

58

BANKING CENTERS IN ILLINOIS,  
MISSOURI, FLORIDA AND INDIANA

80,000+

BUSEY - MOBILE APP USERS

37,000+
SURCHARGE-FREE 
MONEYPASS® ATM 

MILLIONS

OF TRANSACTIONS PROCESSED
Annually by FirsTech at 5,800+ 
agent locations in 46 states

In 2023, Busey earned a Net Promoter 
Score® (NPS) of 56.5, significantly above  
the financial services industry benchmark  
of 23.5. This is a record-high annual NPS 
score for Busey and RANKS NUMBER 1 
when compared to the 26 largest banks  
in the country. 

79.8 NPS score for Busey Wealth 
Management, well above the industry 
average of 24.9

From over 26,000 survey responses, 
Busey associates followed-up with more 
than 20,000 customers in 2023.

Associates conducted 100% of the required 
outreach to these survey respondents. 

NPS

$1.5M+

DONATED ANNUALLY 
To charitable organizations

$360K

GIFTED DURING  
THE UNITED WAY 
Corporate campaign in 2023

16K+

VOLUNTEER HOURS
Completed by associates for 
hundreds of community  
organizations in 2023

180

ASSOCIATES
Actively commit to board
service in their communities

$318K+

IN SCHOLARSHIPS 
and scholastic contributions

$560K+

RAISED SINCE 2015
Through the Pay It Forward Fridays  
initiative since its inception in 2015  
& over $110,500 in 2023 alone

Ranked #26 among 
the TOP 100 PUBLICLY 
TRADED BANKS IN 
THE U.S.—and the top 
bank headquartered in 
Illinois—by Forbes in its 
2023 America’s Best 
Banks issue

Launched in 2020, Busey Drives Generosity is 
a quarterly campaign encouraging associates 
to give generously through donation drives  
at each location. 

In 2023 our associates and customers 
generously donated: 

•  2,000+ pairs of socks

•  2,500+ books

•  500+ boxes of bandages

•  1,700+ non-perishables 

to the communities we call home.

The Community Banking Team offers 
over 150 proactive, focused events, 
including homeowner education 
workshops, financial literacy 
seminars, credit education classes 
and first-time homeowner events.

In 2023, four new rotations of  
Busey's 1868 The Exhibition galleries 
were launched. For each exhibit, 
Busey partnered with a local  
nonprofit to showcase talent,  
diversity and creativity. 

Three issues of  
The Pillar magazine 
published annually

Countless educational 
articles in our blog, 
Money Matters,  
on busey.com

11  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  12

 
SERVICE LEADERS

Van A. Dukeman
Chairman & Chief Executive  
Officer of First Busey 
Corporation & Busey Bank
DIRECTOR SINCE 2007

Gregory B. Lykins
Vice Chairman of 
First Busey Corporation
DIRECTOR SINCE 2007

Samuel P. Banks
DIRECTOR SINCE 2020

George Barr
DIRECTOR SINCE 2017

Stanley J. Bradshaw 
DIRECTOR SINCE 2016

Michael D. Cassens
DIRECTOR SINCE 2019

Karen M. Jensen
DIRECTOR SINCE 2019

Frederic L. Kenney
DIRECTOR SINCE 2018

Stephen V. King
DIRECTOR SINCE 2013

Cassandra R. Sanford
DIRECTOR SINCE 2022

13  •  ANNUAL REPORT | 2023

FIRST BUSEY CORPORATION 
BOARD OF DIRECTORS

BUSEY BANK BOARD 
OF DIRECTORS

EXECUTIVE MANAGEMENT TEAM

FIRST BUSEY CORPORATION BOARD OF DIRECTORS

First Busey Corporation’s Board of Directors is 
charged with business oversight and monitoring 
the performance of the management team in 
executing business strategies and risk oversight.  

First Busey Corporation offers a unique model of 
robust leadership:

 ƒ

 ƒ

 ƒ

First Busey Corporation’s Board of Directors 
includes industry leaders from diverse 
backgrounds and areas of expertise.  

Similarly, Busey Bank and FirsTech are led 
by diverse and experienced Board members. 
This structure provides strong leadership to 
all lines of business. 

Busey’s approach to governance enables 
both the Executive Team and the Boards 
of Directors to succeed in building strong, 
sustainable financial performance—benefiting 
associates, customers, communities and 
shareholders.

FIRSTECH BOARD OF DIRECTORS

Amy L. Randolph 
Humair Ghauri  
W. Christopher “Chris” Behnke 
Michael D. Cassens 
Van A. Dukeman 
Joshua D. Hale 
Jeffrey D. Jones 

Van A. Dukeman
Chairman & Chief Executive  
Officer of First Busey 
Corporation & Busey Bank
DIRECTOR SINCE 2007

Patrick T. Fitzgerald 
DIRECTOR SINCE 2004

Gregory B. Lykins 
DIRECTOR SINCE 2007

Eric J. Minor 
DIRECTOR SINCE 2021

Robert L. Plummer 
DIRECTOR SINCE 2019

Mark S. Shashek 
DIRECTOR SINCE 2019

David W. Tyrolt 
DIRECTOR SINCE 2018

Scott A. Wehrli 
DIRECTOR SINCE 2017

Tiffany B. White 
DIRECTOR SINCE 2021

Van A. Dukeman
Chairman & Chief  
Executive Officer  
of First Busey Corporation 
& Busey Bank

Monica L. Bowe
Executive Vice President, 
Chief Risk Officer  
of First Busey Corporation

Amy L. Randolph
Executive Vice President, 
Chief Operating Officer  
of First Busey Corporation 

Jeffrey D. Jones
Executive Vice President, 
Chief Financial Officer 
of First Busey Corporation

John J. Powers
Executive Vice President, 
General Counsel  
of First Busey Corporation

Building Business. Growing Wealth. Since 1868.  •  14

 
 
GROWING TOGETHER

A PARTNERSHIP COMBINING OVER 
200 YEARS OF EXPERIENCE

Busey is pleased to further serve our Pillars—associates, 
customers, communities and shareholders—in the Chicagoland 
area as we partner with Merchants & Manufacturers (M&M) 
Bank in 2024. With a shared commitment to service excellence, 
this partnership of like-minded companies with Midwestern 
roots and values will advance our longstanding commitments 
to providing premier associate and customer experiences while 
supporting the communities where we live and work.

COMMUNITY FOCUS

Founded in 1969 as East Joliet Bank, M&M started as 
a traditional, locally-owned bank that valued its roles 
and responsibilities as a community institution. In 1993, 
new ownership brought a focused experience in business 
banking and a commitment to maintaining the principles 
of community banking that the institution was founded on. 

"Being a strong, local community bank for the 
customers we serve remains a top priority to both 
Busey and M&M Bank,” says Van A. Dukeman, 
Chairman and Chief Executive Officer of First  
Busey Corporation and Busey Bank. 

“Combining like-minded organizations allows us 
to build upon and further strengthen our shared 
beliefs, community focus and commitment to service 
excellence.” 

Since 1993, M&M experienced significant growth and 
has been profitable in each of the last 21 years. With 
a strong focus on customer service, M&M Bank has 
actively grown both retail and business banking. On the 
retail side, the bank strives to provide true community 
banking with an emphasis on knowing its customers 
and providing excellent customer service. 

On the business side, those attributes are combined 
with everyday access to a level of expertise and 
products usually found at much larger institutions. 
When M&M decided to look for a strategic partner—one 
whose associate-focused culture and vision of service 
excellence aligns consistently with the principles M&M 
was founded on—Busey proved to be a perfect match. 

LOCAL EXPERTISE

M&M and Busey support and value an engaged and 
empowered workforce and are committed to building 
a premier, service-oriented, community banking 
experience. Busey has been named among American 
Banker’s Best Banks to Work For since 2016; voted 
as one of the Best Places to Work in Illinois by 
associates since 2016; and listed among 2022 and 
2023’s America’s Best Banks by Forbes—in addition to 
various wellness, training and development, technology, 
philanthropic and other workplace awards.

“Busey and M&M have been active community banks 
 for a combined 200-plus years, founded on the ideals  
of premier, personal service provided by outstanding, 
local associates,” 

INCREASED CAPABILITIES

Not only will M&M customers continue to be served by 
the same experienced, local bankers they know and 
trust, but they will also benefit from increased banking 
capabilities. As the organizations join together, their 
combined resources will allow the continued delivery 
of enhanced best-in-class products and services, 
new capabilities and an increased capacity to meet 
the growing credit and wealth management needs of 
communities and clients—further generating economic 
and community development opportunities. 

Current M&M customers will benefit from an expanded 
service geography with more than 60 full-service 
locations, soon gaining access to banking and trust 
services across other parts of Illinois as well as in 
Missouri, Southwest Florida and Indiana. The franchise 
expansion supports Busey’s strategic intention of 
increasing market share in the Chicagoland area—in 
particular DuPage and Will counties—and competing 
through enhanced deposit and lending models built 
on capital strength, solid credit practices, tenured 
associates and outstanding service to our valued 
customers. 

Busey and M&M have been active community banks for a combined 200+ 
years, founded on the ideals of premier, personal service provided by 
outstanding, local associates.  We are pleased that our customers will continue 
to experience tremendous, personalized service following the merger with 
Busey, while benefitting from an expanded array of sophisticated commercial, 
consumer and wealth management services and capabilities. 

says Brad W. Butler, M&M Chief Executive Officer 
and Director. “We are pleased that our customers will 
continue to experience tremendous, personalized 
service following the merger with Busey, while 
benefitting from an expanded array of sophisticated 
commercial, consumer and wealth management  
services and capabilities."

The transaction received the required approvals in 
February and March of this year, and the holding 
company merger closed on April 1, 2024. We anticipate 
merging M&M Bank with and into Busey Bank by the 
end of the second quarter of 2024.

With a like-minded dedication to the places we call 
home and the customers we are proud to serve, Busey 
and M&M Bank look forward to growing together in 
2024 and beyond. 

15  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  16

CUSTOMER EXPERIENCE   
DRIVING SUCCESS AT BUSEY

NPS® INDICATES CUSTOMER 
LOYALTY, SATISFACTION AT AN 
ALL-TIME HIGH FOR COMPANY

Customer loyalty and satisfaction are crucial 
components of success for all business 
sectors. In the financial services and banking 
industries, where competition, regulation and 
commoditization of products and services level 
the playing field, consumers are most often 
attracted to companies that value them and offer 
a superior experience. 

But how do companies measure their success 
in offering an industry leading customer 
experience? This is where Net Promoter Score® 
(NPS) comes into play. 

NPS is a customer experience metric and the 
global standard used across industries and 
organizations to gauge customers’ satisfaction 
and loyalty. The score is based on customers’ 
indication of how likely they are to recommend 
the company’s products or services to others, 
typically on a scale from 0 to 10. Final overall 
scores for the company range from -100 to 100. 

A high NPS indicates stronger customer 
relationships, more referrals and oftentimes 
greater growth. Using NPS feedback, companies 
can get to the heart of why customers would 
or wouldn’t recommend their organization to 
others and can use that information to make 
improvements to current operations or guide 
decision-making on new products and services.

For Busey, NPS scores are monitored closely, 
and adjustments are implemented regularly to 
drive improvement.

“The scores are a direct reflection of the 
outstanding service provided by associates 
across our organization,” said Van A. Dukeman, 
Chairman and Chief Executive Officer. 
“Personalized service, proactive communication 
and quick response times ensure customers feel 
supported and valued and help us create 

deeper and more meaningful relationships that 
last. That’s what we strive for in every interaction 
we have.”  

When it comes to customer loyalty and 
satisfaction, there was plenty for Busey to be 
proud of over the past year. The organization 
set a new record-high corporate NPS of 56.5 
in 2023, a 14.4-point improvement from the 
previous year and well above the industry 
average of 23.5. Bolstering the corporate score, 
Busey Wealth Management also recorded an 
all-time high score of 79.8, 10.9 points higher 
than in 2022 and also well above the industry 
average of 24.9.  Additionally, for the first time 
Busey’s Corporate and Wealth Management 
NPS results outperformed some of the largest 
banks and investment firms in the country, per 
Forrester’s 2023 US Net Promoter Rankings 
report.

Overall, nearly all Busey business segments  
saw significant improvement in NPS year-over 
year in 2023 with strong performance from 
nearly all regions in the company’s four-state 
footprint.

Personalized service, proactive 
communication and quick response 
times ensure customers feel supported 
and valued and help us create deeper 
and more meaningful relationships that 
last. That’s what we strive for in every 
interaction we have.

- Van A. Dukeman, Chairman and CEO

17  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  18

 
 
CORPORATE PROFILE

As of December 31, 2023, First Busey Corporation 
(Nasdaq: BUSE) was a $12.28 billion financial holding 
company headquartered in Champaign, Illinois. 

Busey Bank, a wholly-owned bank subsidiary of First 
Busey Corporation, had total assets of $12.25 billion 
as of December 31, 2023, and is headquartered in 
Champaign, Illinois. Busey Bank currently has 58 
banking centers, with 21 in Central Illinois markets, 
13 in suburban Chicago markets, 20 in the St. Louis 
metropolitan area, three in Southwest Florida and  
one in Indianapolis. More information about Busey 
Bank can be found at busey.com. 

Through Busey’s Wealth Management division, the 
Company provides a full range of asset management, 
investment, brokerage, fiduciary, philanthropic 
advisory, tax preparation, and farm management 
services to individuals, businesses, and foundations. 
Assets under care totaled $12.14 billion as of 
December 31, 2023. More information about Busey’s 
Wealth Management services can be found at  
busey.com/wealthmanagement. 

SHAREHOLDER   
INFORMATION

CORPORATE HEADQUARTERS
First Busey Corporation
100 W. University Ave., Champaign, IL 61820 
217.365.4500 
busey.com

ANNUAL MEETING
The 2024 Annual Meeting of Shareholders of 
First Busey Corporation will be held virtually 
on Wednesday, May 22, 2024 at 10:30 a.m. 
CDT and may be attended at www.virtual 
shareholdermeeting.com/BUSE2024.  
Proxy materials can be accessed at  
www.proxyvote.com using your Control Number.  

Busey Bank’s wholly-owned subsidiary, FirsTech, 
specializes in the evolving financial technology 
needs of small and medium-sized businesses, 
highly regulated enterprise industries, and financial 
institutions. FirsTech provides comprehensive and 
innovative payment technology solutions including 
online, mobile, and voice-recognition bill payments; 
money and data movement; merchant services; direct 
debit services; lockbox remittance processing for 
payments made by mail; and walk-in payments at 
retail agents. Additionally, FirsTech simplifies client 
workflows through integrations enabling support with 
billing, reconciliation, bill reminders, and treasury 
services. More information about FirsTech can be 
found at firstechpayments.com. 

Busey Bank is honored to be named among 
America’s Best Banks by Forbes magazine for the 
second consecutive year. Ranked 26th overall in 
2023, compared to 52nd in 2022, Busey was once 
again the top-ranked bank headquartered in Illinois. 
Busey is humbled to be named among the 2023 Best 
Banks to Work For by American Banker, the 2023 
Best Places to Work in Money Management by 
Pensions and Investments, the 2023 Best Places to 
Work in Illinois by Daily Herald Business Ledger, and 
the 2023 Best Companies to Work For in Florida 
by Florida Trend magazine. We are honored to be 
consistently recognized nationally and locally for 
our engaged culture of integrity and commitment to 
community development. 

For more information about us, visit busey.com.

FIRST BUSEY CORPORATION COMMON STOCK
First Busey Corporation common stock is listed  
on the NASDAQ Global Select Market under the 
symbol BUSE.

ANNUAL REPORT ON FORM 10-K
A copy of the Annual Report on Form 10-K filed
with the Securities and Exchange Commission can 
be found at busey.com.

STOCK TRANSFER AGENT
Computershare, P.O. Box 30170, College Station, TX 
77842-3170. The transfer agent can be accessed at 
computershare.com/investor.

BUSEY IMPACT REPORT 
Built on a tradition of outstanding service through close 
relationships and broad financial capabilities across all 
constituencies we serve, First Busey understands the 
importance of playing a role in bettering our vibrant 
communities. Featuring that purposeful action and civic 
responsibility, First Busey is pleased to present the Busey 
Impact Report.

Addressing topics such as ethics & governance, diversity  
& inclusion, social responsibility and environmental 
sustainability, the Impact Report examines Busey’s  
commitment to the associates, customers, communities  
and shareholders we serve.

To view the full Busey Impact Report visit busey.com/impact.  

19  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.  •  20

 
 
SPECIAL NOTE CONCERNING 
FORWARD-LOOKING STATEMENTS 

This document may contain forward-looking statements within the meaning of the Private Securities 
Litigation  Reform  Act  of  1995  with  respect  to  the  financial  condition,  results  of  operations,  plans, 
objectives, future performance and business of First Busey Corporation (“Busey”). Forward-looking 
statements, which may be based upon beliefs, expectations and assumptions of Busey’s management 
and on information currently available to management, are generally identifiable by the use of words 
such as “believe,” “expect,” “anticipate,” “plan,” “intend,” “estimate,” “may,” “will,” “would,” “could,” 
“should” or other similar expressions. Additionally, all statements in this document, including forward-
looking statements, speak only as of the date they are made, and Busey undertakes no obligation to 
update any statement in light of new information or future events. A number of factors, many of which 
are beyond the ability of Busey to control or predict, could cause actual results to differ materially 
from those in any forward-looking statements. 

These factors include, among others, the following: (1) the strength of the local, state, national, and 
international economy (including effects of inflationary pressures and supply chain constraints); (2) 
the  economic  impact  of  any  future  terrorist  threats  or  attacks,  widespread  disease  or  pandemics 
(including the Coronavirus Disease 2019 pandemic), or other adverse external events that could cause 
economic  deterioration  or  instability  in  credit  markets  (including  Russia’s  invasion  of  Ukraine  and 
the Israeli-Palestinian conflict); (3) changes in state and federal laws, regulations, and governmental 
policies concerning Busey's general business (including changes in response to the recent failures 
of other banks); (4) changes in accounting policies and practices; (5) changes in interest rates and 
prepayment  rates  of  Busey’s  assets  (including  the  impact  of  the  London  Interbank  Offered  Rate 
phase-out  and  the  recent  and  potential  additional  rate  increases  by  the  Federal  Reserve);  (6) 
increased  competition  in  the  financial  services  sector  (including  from  non-bank  competitors  such 
as credit unions and fintech companies) and the inability to attract new customers; (7) changes in 
technology and the ability to develop and maintain secure and reliable electronic systems; (8) the 
loss  of  key  executives  or  associates;  (9)  changes  in  consumer  spending;  (10)  unexpected  results 
of  acquisitions,  including  the  acquisition  of  Merchants  and  Manufacturers  Bank  Corporation;  (11) 
unexpected  outcomes  of  existing  or  new  litigation  involving  Busey;  (12)  fluctuations  in  the  value 
of  securities  held  in  Busey’s  securities  portfolio;  (13)  concentrations  within  Busey’s  loan  portfolio, 
large  loans  to  certain  borrowers,  and  large  deposits  from  certain  clients;  (14)  the  concentration  of 
large deposits from certain clients who have balances above current FDIC insurance limits and may 
withdraw  deposits  to  diversify  their  exposure;  (15)  the  level  of  non-performing  assets  on  Busey’s 
balance sheets; (16) interruptions involving information technology and communications systems or 
third-party servicers; (17) breaches or failures of information security controls or cybersecurity-related 
incidents;  and  (18)  the  economic  impact  of  exceptional  weather  occurrences  such  as  tornadoes, 
hurricanes, floods, blizzards, and droughts. These risks and uncertainties should be considered in 
evaluating forward-looking statements and undue reliance should not be placed on such statements. 

Additional  information  concerning  Busey  and  its  business,  including  additional  factors  that  could 
materially  affect  Busey’s  financial  results,  is  included  in  Busey’s  filings  with  the  Securities  and 
Exchange Commission.

21  •  ANNUAL REPORT | 2023

Building Business. Growing Wealth. Since 1868.

FIRST BUSEY CORPORATION
100 W. University Ave., Champaign, IL 61820
NASDAQ: BUSE

Busey 2023 | All Rights Reserved

Busey’s Financial Suite of Services

Member FDIC

busey.com