Quarterlytics / Financial Services / Banks - Regional / First Busey Corporation

First Busey Corporation

buse · NASDAQ Financial Services
Claim this profile
Ticker buse
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
← All annual reports
FY2020 Annual Report · First Busey Corporation
Sign in to download
Loading PDF…
2020 ANNUAL REPORT

ENTRUST.

Protecting your assets.
Building strong communities.
Realizing your best future.

Since we opened our doors in 1868, Busey has 

built a foundation of broad financial capabilities, 

deep knowledge and close relationships that span 

generations. All with integrity as our leading guide. 

Through a steadfast commitment to balance sheet 

strength, profitability and growth—in that order—Busey 

remains a strong, independent financial organization.

As we look to the future, we are grateful for your 

unwavering trust and support as we continue to build 

upon the Busey legacy.  

Busey. Service Excellence in Everything We Do.

 2  |  2020 ANNUAL REPORT
 2 |  2020 ANNUAL REPORT

2020 ANNUAL REPORTDear Fellow 
Shareholders 

Corporate Update & Strategy 

With strategic priorities at the forefront, Busey 
continues to follow a disciplined, consistent and 
sustained approach toward growth while advancing 
a customer-centric and collaborative culture as the 
foundation of your organization. Since 2014, we’ve 
grown from $3.7 billion to $10.5 billion in assets by 
executing a sequence of strategic plans—resulting in 
successful, intentional growth. Although 2020 was 
strongly influenced by the devastating impact of the 
coronavirus pandemic on our associates, customers 
and communities, Busey simultaneously continued to 
pursue its strategic agenda.

Building on critical organizational accomplishments 
in recent years, key priorities in 2020 included: 
monitoring and managing the impact of the coronavirus 
crisis; leveraging technological systems and enhancing 
overall systems architecture; implementing and refining 
a regional organic growth model across all business 
lines; deepening our enterprise risk management 
framework; and refining merger and acquisition 
processes and practices to prepare for future 
acquisitive growth.

Beginning in Q1 2020 with the onset of the global 
pandemic, teams across Busey quickly delivered 
impactful solutions to protect and inform associates 
while supporting the customers and communities 
we serve. As the situation unfolded, we mobilized 
technological resources to transition more than 60% 
of associates to remote-working environments to 
prioritize safety while maintaining productivity, all while 
continuing to serve customers in the new reality that 
would remain for the duration of 2020.

Concurrently—and in response to mounting economic 
impacts to customers—Busey developed and 
implemented its Financial Relief Program in late March 
2020. The program included waiving certain fees, 
along with offering payment deferral for qualifying 
personal, auto, mortgage and home equity loans. 

Supporting customers through various external and 
internal loan relief programs, Busey implemented a 
six-month Loan Modification Program for commercial 
and retail clients. Busey’s commercial team processed 
nearly 1,100 modifications impacting more than 

$1.1 billion in balances while Busey’s retail team 
implemented more than 1,000 modifications to portfolio 
loans impacting over $135.5 million in balances.  

In further support of business customers, Busey 
participated in—and quickly organized around—the 
Small Business Administration’s (SBA) Paycheck 
Protection Program (PPP), funding approximately 
$750 million in loans to more than 4,500 businesses 
in 2020, positively impacting 85,000 jobs across the 
businesses supported through these efforts. 

Through December 31, 2020, Busey ranked fourth in 
the number of PPP loans of all banks headquartered in 
Illinois, based on published call report data. PPP efforts 
required tremendous teamwork across the organization 
to meet limited time restraints and rolling SBA guidance 
to implement the unique application, credit analysis, 
approval requirements and loan forgiveness processes 
associated with the program.

Busey’s pandemic response efforts were viewed 
positively by both associates and customers. A 
Customer Confidence Pulse Survey revealed 92% of 
customers had confidence in the organization’s ability 
to meet their needs while 84% expressed satisfaction 
with communications received during the pandemic. 
In a separate, internal COVID-19 pulse survey, 86% 
of associates agreed or strongly agreed that Busey 
communicated a clear plan of action in response to 
coronavirus.

Due to PPP loan funding and other Federal Reserve 
liquidity measures in response to COVID-19, Busey 
surpassed the $10 billion asset threshold in 2020. 
While we passed this important threshold earlier than 
anticipated, preparations have long been in place as 
we have continued to pursue M&A partnerships with 
those best positioned to build upon your organization’s 
strong heritage. With the announcement of our intent to 
acquire Glenview State Bank, we continue to plan for 
the financial, operational and regulatory implications of 
this significant asset milestone. 

Despite the financial market volatility fueled by the 
pandemic, Busey Wealth Management generated 
substantial organic growth in 2020. New assets under 
care grew by more than $550 million, representing 

 Service Excellence in Everything We Do  |  3

the second-best year in new asset generation for the 
team. With a 50% greater account-opening rate over 2019, 
Busey’s wealth management assets under care reached 
$10.2 billion at December 31, 2020.

Additionally, promoting organic growth through 
organizational priorities, in January 2020 we successfully 
transitioned more than 100,000 customers to an 
enhanced eBank and Busey – Mobile app, offering 
improvements such as person-to-person (P2P) payments, 
faster payment processing, quick access to funds 
deposited through mobile deposit, improved debit 
card management options and access to eStatements. 
Modifications and enhancements to technological 
infrastructure and cybersecurity are integral to Busey’s 
scale, as we continue to improve the customer experience. 

By leveraging a regional growth model across all business 
lines, we strive to attract new customers and deepen 
existing customer relationships. This strategic focus 
on regionalization allows for “close to the customer” 
local leadership and decision-making while providing 
for efficiency and consistency through centralized, 
network-wide support services. Simply put, the regional 
model is about delivering best-in-class banking and wealth 
management services to our Pillars.

Through these focus areas, strategic process 
improvements and investments in integrated technology 
platforms, we can serve customers more efficiently and 
effectively today and for years to come. As we reflect on 
a year like no other in recent memory, the organization is 
incredibly grateful for your trusted relationship and the 
opportunity to serve your unique financial needs.  

Capital Strength

Through your support and our steadfast commitment to 
balance sheet strength, profitability and growth—in that 
order—Busey remains a strong, independent 
financial organization. 

Busey continues to navigate the economic environment 
triggered by COVID-19 effectively and prudently. We 
entered this crisis from a position of strength and 
remain resolute in our focus on serving our customers, 
communities and associates while protecting our 
balance sheet. 

First Busey’s investment grade credit rating with respect 
to its subordinated debt was affirmed by Kroll Bond Rating 
Agency in May 2020 after the onset of the pandemic. To 
further enhance our strong capital and liquidity positions, 
Busey completed a successful public offering of $125.0 
million 5.25% Fixed-to-Floating Rate Subordinated 

Notes due 2030 during the second quarter of 2020. 
This issuance qualifies as Tier 2 capital for regulatory 
purposes.

 4  |  2020 ANNUAL REPORT
 4 |  2020 ANNUAL REPORT

 4  |  2020 ANNUAL REPORT

The organization’s strong capital levels, coupled with 
its earnings, have allowed us to provide a steady return 
to stockholders through dividends. We increased our 
dividend to $0.23 on January 12, 2021 to stockholders 
of record as of January 22, 2021 and payable on January 
29, 2021—representing a nearly 5% increase from the 
previous quarterly dividend of $0.22 per common share 
and continuing an uninterrupted history of paying 
dividends to common stockholders since the bank 
holding company was organized in 1980.  

Another indicator of balance sheet strength is Busey’s 
tangible common equity1 
(“TCE”), which increased 
to $921.1 million at 
December 31, 2020—an 
increase of 6.5% over 
$864.6 million at prior 
year-end. TCE represented 
9.03% of tangible assets 
at December 31, 2020, 
compared to 9.26% the 
preceding year. As of 
December 31, 2020, Busey 
remained well-capitalized, 
exceeding regulatory 
standards with a Tier 1 
Capital Ratio of 13.4% and 
Total Capital Ratio of 17.0%. 
Tangible book value per 
common share was $16.66 
at December 31, 2020—up 
from $15.46 at December 
31, 2019.

The efficiency ratio for 
year-end December 
31, 2020, was 55.68% 
compared to 61.29% for 
2019. Busey remains 
focused on expense 
discipline—the efficiency 
ratios are impacted by 
acquisition expenses and 
other restructuring costs, 
resulting in an adjusted 
efficiency ratio1 of 53.02% 
and 56.35%, for the years 
ended December 31, 2020 
and 2019, respectively. Busey’s net income was $100.3 
million for the year-ended December 31, 2020, or $1.83 per 
diluted common share; adjusted net income1 was $108.7 
million for the year-ended December 31, 2020, or $1.98 per 
diluted common share. During 2020, First Busey incurred 
$10.7 million in pre-tax non-recurring expenses relating to 
acquisitions and other 
restructuring costs.

By remaining focused on effectively managing and 
allocating resources, Busey can continue to serve 

1A non-GAAP financial measure, see Non-GAAP financial information in the 
Company’s 2020 Annual Report on Form 10-K for a reconciliation.

2020 ANNUAL REPORTcustomers’ needs, reward associates and provide 
returns to you, Busey’s valued shareholders.

financial institution. His appointment brought the First 
Busey Corporation Board to 10 members.

Leadership

Continuing to deepen Busey’s customer base, 
improve business operations and leverage innovative, 
transformative technology across Busey and FirsTech, we 
were pleased to announce several leadership additions in 
2020, helping advance the Busey organization.
In September, Farhan Yasin assumed the position of Chief 
Technology Officer of Busey Bank and President & CEO 

Sam is Chief Executive Officer and Executive Director of 
Don Moyer Boys and Girls Club in Champaign, an agency 
devoted to improving and inspiring the lives of children 
since its founding in 1968. In September 2020, Sam 
announced intended plans to retire as executive director 
of the Don Moyer Boys and Girls Club in June 2021. Prior 
to joining the Boys and Girls Club in May 2012, he served 
as President and Chief Executive Officer of Glenwood 
Academy in the Chicago area and Cunningham Children’s 

of FirsTech. From infrastructure to telecommunications, 
Farhan will oversee all technology-focused initiatives and 
continue leveraging synergies of the technology efforts 
across both Busey and FirsTech. Farhan is a seasoned 
technology operator, founder, investor and advisor, 
working with technology companies around the globe.

In September, Busey announced the appointment of 
Samuel Banks to the First Busey Corporation Board of 
Directors. As a director of Busey Bank since 1994, Sam 
has extensive experience serving as a director of a 

Home in Urbana, Illinois; providing decades of leadership 
for two of the oldest and most notable child service 
organizations in Illinois.

Effective July 2020, Greg Lykins announced his transition 
from Chairman of First Busey’s Board of Directors to his 
new role as Vice-Chairman of the Board, continuing a 
longstanding legacy as a senior advisor of the company. 
Greg has been an invaluable director of Busey and Main 
Street Trust, Inc.—prior to its merger with First Busey—since 
1994, and we are grateful his leadership role with Busey 

 Service Excellence in Everything We Do  |  5

 
and his service to the Board will continue. Personifying the 
organization’s vision of service excellence in everything 
he does, Greg has been a senior executive at Busey 
for nearly 40 years, holding various positions including 
Chairman, CEO and President of Main Street Trust, Inc. 
and President and CFO of First Busey Corporation. We 
have been extremely fortunate to have Greg at the helm 
these many years, and we look forward to his guidance 
and counsel in his continuing role with your company. 

Our pursuit to attract and retain the best and brightest 
directors, leaders and associates remains constant. By 
actively transitioning key leadership roles in support of a 
$10 billion and growing organization, we remain focused 
on aligning teams for agility, responsiveness, expertise 
and service excellence.

Best-In-Class Teams

Across the organization, a deliberate approach to talent 
management has built high-performing, knowledgeable 
and accountable teams. To support the needs of a 
growing organization, we continue to implement best-
in-class talent management and development practices. 
Driven by positive and engaged associates, Busey’s 
achievements in 2020 were unmatched. 

We are deeply humbled to be consistently recognized 
nationally and throughout our local organizational 
footprint as a Best Place to Work and Healthiest Employer. 
Busey is honored to be named among the Best Banks to 
Work For in the U.S. by American Banker since 2016 and 
a Best Place to Work in Money Management by Pensions 
and Investments since 2018. 

Additionally, Busey was again named among the 2020 
Best Places to Work in Illinois by the Daily Herald 
Business Ledger and Best Companies Group; the 2020 
Best Places to Work in Indiana by the Indiana Chamber 
of Commerce and Best Companies Group; and the 2020 
Best Companies to Work For in Florida by Florida Trend 
and Best Companies Group.

In a year defined by health and wellness, Busey was also 
honored to win the St. Louis Business Journal’s 2020 
Healthiest Employers recognition and to once again be 
named a finalist for 2020 Illinois’ Heathiest Employers, 
presented by Cigna and Crain’s Content Studio.

Showcasing Busey’s intentional investment in its 
workforce, and for the fourth consecutive year, Busey 
received the 2020 BEST Award presented by the 
Association for Talent Development, which recognizes 
organizations globally that demonstrate successful 
associate talent development.

We are grateful for these third-party accolades that help 
showcase Busey’s unique advantage to those outside 
of our organization while bringing a sense of pride to 
the associates working diligently each day to serve one 
another and our Pillars. Providing unwavering guidance, 

 6  |  2020 ANNUAL REPORT
 6 |  2020 ANNUAL REPORT

2020 ANNUAL REPORTleadership and support, we continue to develop 
exceptional teams that seek to build upon the positive 
and collaborative culture of this remarkable organization.

Looking Forward

On December 27, 2020, the Economic Aid Act became 
law, extending the authority to make PPP loans through 
March 31, 2021 and revising certain PPP requirements. 
On January 6, 2021, the SBA issued Interim Final Rules 
related to first and second draw loans under the PPP 
and Busey began actively assisting customers under the 
extended PPP programs.

Your organization remains steadfast in its response to 
the pandemic, addressing these challenges promptly, 
thoughtfully and strategically. Over the past year, the 
entire Busey organization banded together to ensure 
we are supporting Busey’s Pillars through these 
unprecedented times. 

Similarly, we are equally as diligent in efforts to identify 
new acquisition partners to propel Busey forward.

On January 19, 2021, First Busey signed an agreement 
to acquire Cummins-American Corp. (CAC), the holding 
company for Glenview State Bank (GSB)—comprised 
of seven branches in the greater Chicagoland market, 
specifically the NorthShore and Northwest communities, 
with $1.4 billion in assets and $1.1 billion in wealth 
assets under care.

The GSB partnership will enhance Busey’s existing 
deposit, commercial banking and wealth management 
presence in the Chicago-Naperville-Elgin, IL-IN-WI 
Metropolitan Statistical Area, improving deposit market 
share from 32nd to 20th while increasing our full-service 
branch footprint to 75 banking centers, including 60 
throughout Illinois. The pro forma franchise, based on 
December 31, 2020 balances, will have combined total 
assets of $11.9 billion and over $11.3 billion in wealth 
assets under management.

It is anticipated GSB will be merged with and into Busey 
Bank at a date following the completion of the CAC 
merger—expected in the second quarter of 2021, subject 
to customary conditions and required approvals. At 
the time of the bank merger, GSB banking centers will 
become banking centers of Busey Bank.

Strategic acquisitions have resulted in successful, 
intentional growth for Busey’s banking and wealth 
management services. These strategic partnerships are 
developed with like-minded organizations best positioned 
to build upon Busey’s strong heritage—in Southwest 
Florida with Investors’ Security Trust, a prominent wealth 
management firm, closing in September 2019; across the 
metro east area of St. Louis with TheBANK of Edwardsville 
in January 2019; in west central Illinois with South Side 
Bank in October 2017; reaching Chicagoland with First 
Community Financial Bank in July 2017; entering Greater 

St. Louis with Pulaski Bank in April 2016; and expanding in 
the Peoria, Illinois area with Herget Bank in January 2015.

Thank you for your support of our continued growth as 
we unite with another customer- and community-centric 
organization, offering significant growth possibilities for 
all of our Pillars—associates, customers, shareholders 
and communities.   

Summary

Over the past several decades, there have been 
numerous periods of tremendous economic expansion 
and contraction. While the early ‘80s and ‘08 recessions 
were quite significant, the devastating reach of the 
coronavirus pandemic and the resulting health and 
socioeconomic uncertainties have been unprecedented. 

Since mid-March 2020, the sweeping impacts and 
significant resources needed to respond to the 
pandemic—and ensuing dynamic changes to business, 
competitive and economic conditions—necessitated 
constant evaluation and thoughtful reprioritization of 
strategic initiatives and priorities throughout the year.

Despite unparalleled challenges brought on by COVID-19, 
Busey has remained poised to respond and adjust to 
the global crisis while acting as a source of strength for 
associates, customers and communities. 

Through sheer determination and dedication, the 
organization’s nearly 1,400 associates reaffirmed the spirit 
and strength of Team Busey with empathy, understanding 
and compassion. Simply stated, the performance of 
our associates during this pandemic has been truly 
remarkable. One learns more during times of trouble 
and uncertainty—I learned how much of a true blessing 
it is to work alongside our Busey associates. 

Because of a remarkable foundation—resilient associates, 
loyal customers, united community support and 
committed shareholders—we are in position to continue 
the organization’s organic and acquisitive growth. By 
remaining efficient, nimble and responsive, Busey 
continues to serve customers’ needs, reward associates 
for performance, and provide total value to you, our loyal 
shareholders. 

It is with sincere appreciation that I thank you, valued 
shareholders, for your sustained support. 

VAN A. DUKEMAN, CFA
Chairman, President & Chief Executive Officer
First Busey Corporation

 Service Excellence in Everything We Do  |  7

2020 Progress for Pillars

The Busey Promise to 4 Pillars
All relationships begin with the Busey Promise. 
We embrace and consistently fulfill the Busey 
Promise to 4 Pillars—associates, customers, 
shareholders and communities.

Associates
We recruit and retain the best and brightest 
associates—serving as Busey’s front-line 
relationship managers; we entrust them to be 
knowledgeable, trustworthy, friendly, responsive, 
humble, positive and resilient.

Customers
We are customer-centric and organizationally aligned 
to anticipate and exceed the needs of customers. 
Customers are the core of everything Busey.

Shareholders
By exceeding the needs of customers through the efforts 
of talented associates and strengthened communities, 
shareholders are rewarded with the sustained financial 
results and profitability they expect from Busey.

Communities
Being a community financial services organization means 
being a good corporate neighbor—partnering for purpose 
and progress. We partner with customers and associates in 
support of communities, providing support financially and 
with service hours, and contributing as active community 
leaders.

To achieve a vision of service excellence, Busey works 
tirelessly to fulfill promises made to the Pillars of your 
organization.

ASSOCIATES.

Nearly 1,400 associates with an average tenure of  
8 years

$3.5+ million in associate cash incentives and HSA 
contributions since 2015 through B Well

More than 25 opportunities for both peer-to-peer 
and leadership-to-associate recognition and 
appreciation

Supported associates in need with nearly $30,000  
in Associate Assistance Funds through December  
31, 2020

227 issues of Busey’s internal eNewsletter, Between 
the Lines

213 associate Service Milestones recognized  
in 2020

100 associates featured as Faces of Busey since 
2018, celebrating their stories and talents and 
receiving 40,000+ reactions and comments on 
social media

44,500+ training hours completed in 2020

More than 12,700 hours committed to both sales & 
service and corporate training programs by over 
800 participants

53% of Busey associates are actively participating in 
programming designed to further their capabilities

95% engagement in the B Well health and  
wellness program

COVID-related Emergency Sick Leave granted to 334 
associates for nearly 17,000 hours–an average of 51 
hours/associate and a total of $305,000

Three COVID Pulse surveys conducted in the last 12 
months revealed an average of 89% of associates agree 
that Busey has communicated a clear plan of action in 
response to the pandemic and 85.5% of associates find 
it easy to access health and wellness benefits

Named 2020 Healthiest Employer and finalist since 
2018 by St. Louis Business Journal and an Illinois’ 
Healthiest Employer finalist since 2017 by Cigna and 
Crain’s Content Studio

Thoughtful, honest feedback earned Busey titles of: 
• Best Banks to Work For in the U.S. since 2016 
• Best Places to Work in Illinois since 2016 
• Best Companies to Work For in Florida since 2017 
• Best Places to Work in Money Management since 2018 
• Recognized as a BEST Award winner since 2017

 8  |  2020 ANNUAL REPORT

CUSTOMERS.

Over 180,000 total households served

Nearly 70 banking centers in Illinois, Missouri, 
Florida and Indiana

More than 100,000 Busey – Mobile App users

32,000+ surcharge-free MoneyPass® ATMs

Named a 2020 Best Large Bank by St. Louis Small 
Business Monthly by more than 18,000 readers 
casting their vote

In 2019, Busey earned a Net Promoter Score® 
(NPS) of 50.7, well above the Financial Services 
Industry benchmark of 34. Although full NPS
surveys were put on hold in 2020 due to COVID-19,
pandemic response and specific line of business 
surveys were launched

Of the business lines surveyed, Busey’s 2020 CSAT, 
or Customer Satisfaction score, was 9.3 out of 10

In addition to NPS and CSAT surveys, Busey 
publishes a bi-annual State of the Customer Report 
after gathering and implementing feedback from 
thousands of customers. Most recently, Busey used 
the 2019 insight of nearly 18,000 customers to 
shape our servicing model and business solutions, 
while also improving eBank, our online and mobile 
banking platform. To read the full report, visit  
busey.com/customerreport

A June 2020 Customer Confidence Pulse Survey 
revealed that 92% of customers had confidence in 
Busey’s ability to meet their needs and 84% were 
satisfied with Busey’s pandemic-related 
communication

In response to COVID-related hardships, Busey 
launched the Financial Relief Program, which 
waived certain fees and penalties and offered 
payment deferral for qualifying loans

86.0 Net Promoter Score for FirsTech—an increase 
of nearly 17 points from 2019 and more than double 
the industry average

Millions of transactions processed annually by 
FirsTech at 5,800+ agent locations in 46 states

Growing forward, together, pending approvals, with 
Glenview State Bank in northeast Illinois 

 Service Excellence in Everything We Do  |  9

 
 
 
COMMUNITIES.

$1+ million donated annually to organizations 
in need

Nearly $400,000 gifted during the 2020 United 
Way corporate campaign

Since 2015, Busey associates volunteered more 
than 50,000 hours

$210,000 donated through Pay It Forward 
Fridays jeans days since 2015

235,000+ meals donated to area food banks 
since 2012 during Promise a Plate

$135,000+ in scholarships awarded to support 
academic growth of low-to-moderate income 
students across the communities we serve

Installed 15 Little Free Libraries in 2020, 
promoting connection, community and literacy

Associates, customers, shareholders 
and communities—the Pillars of 
Busey—truly shape the future of the 
organization. Through invaluable 
input, these Pillars help make the 
Busey organization remarkable!

Launched in 2020, Busey Drives Generosity is a 
monthly campaign encouraging associates to 
give generously through donation drives at each 
location. From socks and dental supplies to 
shelf-stable food and more, tens of thousands  
of items have been donated to neighbors  
in need 

The Community Banking Team offers nearly 
100 proactive, focused events, including 
homeowner education workshops, financial 
literacy seminars, credit education classes and 
first-time homeowner events

2 issues of The Pillar magazine published annually

Complimentary Wealth Management webinars 
hosted monthly covering a wide range of topics, 
from financial challenges facing women to estate 
planning and more

Countless educational articles, columns and 
podcasts in our blog, Money Matters,  
on busey.com

Secured more than 4,500 loans through the 
Paycheck Protection Program (PPP), totaling 
nearly $750 million while impacting more than 
85,000 local jobs

 10  |  2020 ANNUAL REPORT

 
 
Service Leaders

Executive Management 

Van A. Dukeman
Chairman, President & Chief Executive Officer

First Busey Corporation

Monica L. Bowe
EVP, Chief Risk Officer

First Busey Corporation

Robin N. Elliott
President & Chief Executive Officer

Busey Bank

Jeffrey D. Jones
EVP, Chief Financial Officer

First Busey Corporation

John J. Powers
EVP, General Counsel

First Busey Corporation

Amy L. Randolph
Chief of Staff and EVP, Pillar Relations 

First Busey Corporation

First Busey Corporation Board of Directors

Samuel P. Banks
Director Since 2020

George Barr
Director Since 2017

Stanley J. Bradshaw
Director Since 2016

Michael D. Cassens
Director Since 2019

Van A. Dukeman
Chairman, First Busey Corporation

Director Since 2007 

Karen M. Jensen
Director Since 2019

Frederic L. Kenney
Director Since 2018

Stephen V. King
Director Since 2013

Gregory B. Lykins
Vice-Chairman, First Busey Corporation

Thomas G. Sloan
Director Since 2010

Director Since 2007

 Service Excellence in Everything We Do  |  11

Corporate Profile

As of December 31, 2020, 
First Busey Corporation 
(NASDAQ: BUSE) was a $10.54 
billion financial holding company 
headquartered in Champaign, Illinois. 

Busey Bank, the wholly-owned bank subsidiary of First Busey 
Corporation, had total assets of $10.52 billion as of December 31, 
2020 and is headquartered in Champaign, Illinois. Busey Bank 
currently has 53 banking centers serving Illinois, 10 banking 
centers serving Missouri, four banking centers serving southwest 
Florida and a banking center in Indianapolis, Indiana. Through 
Busey Bank’s Wealth Management division, the Company 
provides asset management, investment and fiduciary services 
to individuals, businesses and foundations. As of December 31, 
2020, assets under care were $10.23 billion. 

Busey Bank owns a retail payment processing subsidiary, 
FirsTech, Inc., which processes approximately 28 million 
transactions totaling $8.3 billion on an annual basis. FirsTech, Inc. 
operates across all of North America, providing payment solutions 
which include but are not limited to; electronic payments, mobile 
payments, phone payments, remittance processing, in person 
payments and merchant services. FirsTech, Inc. partners with 
5,800+ agents across the U.S. More information about FirsTech, 
Inc. can be found at firstechpayments.com.

Busey has been named a Best Place to Work across the 
company footprint since 2016 by Best Companies Group. We 
are honored to be consistently recognized by national and 
local organizations for our engaged culture of integrity and 
commitment to community development.

For more information about us, visit busey.com.

 12  |  2020 ANNUAL REPORT

Shareholder Information

First Busey Corporation Headquarters
100 W. University Ave., Champaign, IL 61820

217.365.4500

busey.com

Annual Meeting
The 2021 Annual Meeting of Shareholders of First Busey Corporation will be held virtually on Wednesday, May 19, 
2021 at 5:30 p.m. CT and may be attended at virtualshareholdermeeting.com/BUSE2021. Proxy materials can 
be accessed at proxyvote.com using your Control Number.

First Busey Corporation Common Stock
First Busey Corporation common stock is listed on the NASDAQ Global Select Market under the symbol BUSE.

Annual Report on Form 10-K
A copy of the Annual Report on Form 10-K filed with the Securities and Exchange Commission can be found  
at busey.com. 

Corporate Social Responsibility (CSR) Report
Built on a tradition of outstanding service through close relationships and broad financial capabilities across 

all constituencies we serve, First Busey understands the importance of playing a role in bettering our vibrant 

communities. Featuring that purposeful action and civic responsibility, First Busey is pleased to publish its first-

ever Corporate Social Responsibility Report (the “CSR Report”).

Addressing topics such as ethics & governance, diversity & inclusion, social responsibility and environmental 

sustainability, the CSR Report examines First Busey’s commitment to the associates, customers and communities 

we serve.

First Busey’s introductory report is particularly meaningful amidst the unprecedented fallout from the COVID-19 

pandemic. As we continue to navigate the societal and economic impacts of the pandemic, we are most grateful 
to serve the unique and diverse financial needs of our communities. 

To view the full CSR report, visit busey.com/CSR.  

Stock Transfer Agent
Computershare, P.O. Box 30170, College Station, TX 77842-3170. The transfer agent can be accessed at 

computershare.com/investor.

 Service Excellence in Everything We Do  |  13

Special Note Concerning 
Forward-Looking 
Statements 

Statements made in this document, other than those concerning historical financial information, may 
be considered forward-looking statements within the meaning of the Private Securities Litigation 
Reform Act of 1995 with respect to the financial condition, results of operations, plans, objectives, future 
performance and business of First Busey (the “Company”). Forward-looking statements, which may be 
based upon beliefs, expectations and assumptions of the Company’s management and on information 
currently available to management, are generally identifiable by the use of words such as “believe,” 
“expect,” “anticipate,” “plan,” “intend,” “estimate,” “may,” “will,” “would,” “could,” “should” or other similar 
expressions. Additionally, all statements in this document, including forward-looking statements, speak 
only as of the date they are made, and the Company undertakes no obligation to update any statement in 
light of new information or future events. A number of factors, many of which are beyond the Company’s 
ability to control or predict, could cause actual results to differ materially from those in the Company’s 
forward-looking statements. These factors include, among others, the following: (i) the strength of 
the local, state, national and international economy (including the impact of the new presidential 
administration); (ii) the economic impact of any future terrorist threats or attacks, widespread disease or 
pandemics (including the COVID-19 pandemic in the United States), or other adverse external events 
that could cause economic deterioration or instability in credit markets; (iii) changes in state and federal 
laws, regulations and governmental policies concerning the Company’s general business; (iv) changes 
in accounting policies and practices, including CECL; (v) changes in interest rates and prepayment rates 
of the Company’s assets (including the impact of the London Inter-bank Offered Rate phase-out); (vi) 
increased competition in the financial services sector and the inability to attract new customers; (vii) 
changes in technology and the ability to develop and maintain secure and reliable electronic systems; 
(viii) the loss of key executives or associates; (ix) changes in consumer spending; (x) unexpected results 
of current and/or future acquisitions, which may include failure to realize the anticipated benefits of any 
acquisition and the possibility that the transaction costs may be greater than anticipated; (xi) unexpected 
outcomes of existing or new litigation involving the Company; and (xii) the economic impact of exceptional 
weather occurrences such as tornadoes, hurricanes, floods, and blizzards. These risks and uncertainties 
should be considered in evaluating forward-looking statements and undue reliance should not be placed 
on such statements. Additional information concerning the Company and its business, including additional 
factors that could materially affect its financial results, is included in the Company’s filings with the 
Securities and Exchange Commission.

Member FDIC

BUILD.

Since 1868, Busey has partnered with businesses and 

families to establish impactful, enduring legacies.

It’s our dedication to associate excellence, customer 

service, community improvement and expanding 

shareholder value that guides our actions each and 

every day. 

We thank you for allowing us the opportunity to serve 

you, your family and your community for generations.

 Service Excellence in Everything We Do  |  15

Service Excellence in Everything We DoFirst Busey Corporation 
100 W. University Ave., Champaign, IL 61820
217.365.4500  |  busey.com  |  NASDAQ: BUSE

Busey 2021  |  All Rights Reserved

Busey’s Financial Suite of Services: