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Washington Trust Bancorp

wash · NASDAQ
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Employees 501-1000
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FY2024 Annual Report · Washington Trust Bancorp
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THE WASHINGTON TRUST COMPANY  |  ANNUAL REPORT 2024
PAGE  1
Annual Report
2024

We stand out in our marketplace as the oldest 
community bank in America and one of the region’s 
premier financial services companies. With our 
industry’s increased fragmentation, it is not 
uncommon for consumers to deal with multiple 
providers, often in an impersonal manner. Yet when 
people are making important financial decisions, 
they welcome the comfort and reassurance of 
speaking with a trusted advisor. How can we help 
people manage their finances? What do they 
need to achieve their goals and dreams? Such 
focus was crucial in 2024. Amid a challenging 
macroeconomic environment, we fortified our 
business by ensuring Washington Trust’s products 
and services align with what people truly value. This 
commitment enabled us to fulfill our promise to 
all our stakeholders: What we value is you.®
As a respected all-in-one financial provider who 
has served Rhode Islanders for nearly 225 years, 
we have a unique opportunity to favorably leverage 
our human-focused, technology-enabled strengths 
amid current market dynamics. Our teams pride 
themselves on being valued resources in the 
communities we serve. And, we are grateful that, in 
a period where external economic and geopolitical 
factors continued to shift and create uncertainty, 
the steady approach of our teams advanced 
efficient business operations while creating 
exceptional customer experiences.  
Customer expectations of financial institutions 
are evolving as new technologies emerge and 
generations continue on their financial journeys. 
People want real-time, seamless, intuitive 
interactions across all 
channels, coupled with individualized advice 
based on their needs, preferences, and stages 
of life. With this understanding, we challenged 
our teams in 2024 to ensure Washington Trust 
Letter to Shareholders 
At the core of Washington Trust’s success for more than 
two centuries is an unwavering focus on our customers. 
WASHINGTON TRUST BANCORP, INC |  ANNUAL REPORT 2024
PAGE  2
$5.1B
Total Loans
$5.1B
Total Deposits
$6.9B
Total Assets
$7.1B
AUA
Wealth Management 
assets under 
administration
At December 31, 2024

is optimizing the customer 
experience across all our 
business lines—personal 
banking, business banking, mortgage banking, 
and wealth management. And to our employees’ 
credit, they delivered. 
At the start of the year, we introduced an 
omnichannel digital solution that enables 
customers to open deposit accounts quickly and 
easily through their preferred delivery channel 
- online, mobile, in-branch, or through our 
call center. Other significant customer service 
enhancements unveiled in 2024 included live-chat 
functionality on our website, a Spanish-language 
version of the site to expand accessibility to our 
products and services, and a “cobrowse” feature 
that allows secure screen sharing between 
customers and Washington Trust advisors for 
guided assistance with online banking tasks. All 
these enhancements, driven and executed by 
our employees, underscored our commitment to 
expediting our customers’ banking experiences so 
they can get on with their busy lives.
Our wealth management team improved their 
clients’ experience by launching a new Personal 
Financial Portal in 2024. This new online 
platform makes it easy for clients to connect 
to their investment accounts, wealth advisors, 
and everything else they need to manage their 
money. Well-received in its partial rollout in 
New Haven and Wellesley, the Personal 
Financial Portal will be available to our 
wealth management clients in Rhode 
Island in 2025.
For all the conveniences that technology 
brings to banking and money 
management, it unfortunately also 
increases the risk of fraud. Phishing 
scams, identity theft, and other 
cyber threats are an ongoing concern on digital 
platforms. In addition to prioritizing information 
security in all aspects of our operations, we 
recently increased our outreach to alert our 
customers to common online scams and guide 
them on what to do if they are victims of fraud. 
Whether through social media, videos, blogs, 
or in-person seminars, these efforts reflect an 
ethos fundamental to the Washington Trust 
culture: We are always looking out for our 
customers’ best interests. 
WASHINGTON TRUST BANCORP, INC  |  ANNUAL REPORT 2024
PAGE  3
“ 
As a respected all-in-one financial 
provider who has served Rhode 
Islanders for nearly 225 years, 
we have a unique opportunity 
to favorably leverage our 
human-focused, technology-
enabled strengths amid current 
market dynamics.”

We continued to grow our physical branch 
network in 2024, bolstering our presence in 
northern Rhode Island with our new Smithfield 
branch and, later in the year, opening our third 
Providence location, in Olneyville. Together, these 
branches furthered our successful expansion in 
the state, attracting new deposits and bringing 
the Washington Trust way of doing business to 
new communities. 
Branches are a critical part of our brand presence 
and strategy. While customers may visit them less 
frequently, knowing one is nearby offers peace 
of mind, especially when a person needs 
individualized guidance or faces a complex 
financial situation. As the branch’s role has 
evolved from “a place to do banking” to “a place 
to learn about financial topics and personalized 
solutions,” our reputation for trusted advice 
and local accessibility has grown in value. 
Being a trusted financial partner and good 
neighbor is part of our institutional DNA. Our 
original charter,  granted by the Rhode Island 
legislature, noted  that in the Westerly area, 
“nothing is wanting but those little assistances, 
from time to time, which banks only can give.” 
We opened for business on August 22, 1800 
as The Washington Bank, named for George 
Washington, the nation’s first president, and 
we have been providing assistances ever 
since. Across three centuries, we have built 
deep institutional knowledge, experience, 
and resilience.
We are hopeful for a more advantageous 
climate in 2025 and are well-positioned 
to capitalize on it. Thanks to the hard 
work of our teams, Washington Trust 
enjoyed organic momentum heading into the 
fourth quarter of 2024. 
Then, in December, we announced a capital 
raise of $70.5 million and subsequent balance 
sheet repositioning, which entailed selling lower-
yielding securities and loans at a loss, and paying 
down expensive wholesale funding. This was 
WASHINGTON TRUST BANCORP, INC  |  ANNUAL REPORT 2024
PAGE  4
Dividend yield
Total risk based capital
Nonperforming assets 
to total assets
Total past due loans 
to total loans
7.15%
12.47%
0.34%
0.23%
At December 31, 2024
“ 
Our balance sheet repositioning 
was an intentional and 
well-thought-out strategy to 
accelerate profitability and 
fuel continued growth, 
investment, and balance 
sheet optimization.”
Strong Financial Foundation

an intentional and well-thought-out strategy 
to accelerate profitability and fuel continued 
growth, investment, and balance sheet 
optimization. Furthermore, we enter 
2025 well-capitalized, with strong asset 
quality, and a dividend yield of 7.15% as of 
December 31, 2024.
We thank you, our shareholders, for showing 
tremendous support for this strategy to 
strengthen our financial foundation. Washington 
Trust is well-capitalized, as we have been 
since our founding, and ready to leverage our 
competitive advantages in our market. 
When we celebrate our 225th birthday 
August 22, 2025, we will do so as grateful 
stewards of a remarkable institution. We are 
committed to continuing Washington Trust’s 
legacy of making a meaningful difference in the 
places where we live and work and enhancing 
value for our shareholders, customers, employees, 
and the communities we serve.
Thank you for your continued trust and confidence. 
Sincerely,
WASHINGTON TRUST BANCORP, INC  |  ANNUAL REPORT 2024
PAGE  5
Mary E. Noons
President and 
Chief Operating Officer
Edward O. “Ned” Handy III
Chairman and 
Chief Executive Officer
This report contains certain statements that may be considered “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results, performance or achievements of 
Washington Trust may differ materially from those discussed in these forward-looking statements, as a result of, among other factors, the factors described under the caption “Risk Factors” in Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2024, as filed with 
the Securities and Exchange Commission (“SEC”) and updated by our Quarterly Reports on Form 10-Q and other filings with the SEC. You should carefully review all of these factors, and you should be aware that there may be other factors that could cause these dierences. These forward-looking 
statements were based on information, plans and estimates at the date of this report, and Washington Trust assumes no obligation to update forward-looking statements to reflect changes in underlying assumptions or factors, new information, future events or other changes.
“ 
We challenged our teams in 
2024 to ensure Washington 
Trust is optimizing the customer 
experience across all our 
business lines. And to 
our employees’ credit, 
they delivered.”
2024 Recognition and Awards:

Robert A. DiMuccio, CPA
Retired Chairman, President and Chief Executive 
Officer, Amica Mutual Insurance Company
Joseph P. Gencarella, CPA
Retired Audit Partner, KPMG LLP
Mark K. W. Gim
Retired President and Chief Operating Officer, 
Washington Trust Bancorp, Inc.
Edward O. Handy III
Chairman and Chief Executive Officer, 
Washington Trust Bancorp, Inc.
Constance A. Howes, Esq. 
Retired Healthcare Executive
Sandra Glaser Parrillo
Retired President and Chief Executive Officer, 
Providence Mutual Fire Insurance Company
Debra M. Paul
Retired Chief Executive Officer, 
Fellowship Health Resources, Inc.
John T. Ruggieri
Retired Senior Vice President and Chief Financial 
Officer, Gilbane Building Company, and 
Vice President and Chief Financial Officer, 
Gilbane, Inc.
Edwin J. Santos
Retired Financial Services Executive
Lisa M. Stanton
Retired General Manager, 
Enterprise Strategy, American Express
Angel Taveras, Esq.
Senior Counsel, 
Adler Pollock & Sheehan P.C. 
•	 Alcino G. Almeida
•	 Gary P. Bennett
•	 John J. Bowen
•	 Steven J. Crandall 
•	 Larry J. Hirsch
•	 Barry G. Hittner
•	 Katherine W. Hoxsie
•	 Joseph J. MarcAurele
•	 Edward M. Mazze
•	 Kathleen E. McKeough 
•	 Victor J. Orsinger II, Esq.
•	 Joseph H. Potter
•	 H. Douglas Randall III
•	 Joyce Olson Resnikoff
•	 Patrick J. Shanahan, Jr.
•	 John F. Treanor
•	 John C. Warren
Washington Trust Bancorp, Inc.
Board of Directors 
The Washington Trust 
Company Directors’ 
Advisory Council
WASHINGTON TRUST BANCORP, INC  |  ANNUAL REPORT 2024
PAGE  6

WASHINGTON TRUST BANCORP, INC  |  ANNUAL REPORT 2024
PAGE  7
Edward O. Handy III 
Chairman and 
Chief Executive Officer
Mary E. Noons
President and 
Chief Operating Officer
Kristen L. DiSanto
Senior Executive Vice President, 
Chief Human Resources Officer 
and Corporate Secretary
Ronald S. Ohsberg, CPA
Senior Executive Vice 
President, Chief Financial 
Officer and Treasurer
Maria N. Janes, CPA
Executive Vice President, 
Chief Accounting Officer 
and Controller 
Edward O. Handy III
Chairman and Chief Executive Officer
Mary E. Noons
President and Chief Operating Officer
Kristen L. DiSanto
Senior Executive Vice President, Chief Human 
Resources Officer and Corporate Secretary
Ronald S. Ohsberg, CPA
Senior Executive Vice President, 
Chief Financial Officer and Treasurer
William K. Wray, Sr.
Senior Executive Vice President and 
Chief Risk Officer
Dennis L. Algiere
Executive Vice President, Chief Compliance Officer 
and Director of Community Affairs
Maria N. Janes, CPA
Executive Vice President, 
Chief Accounting Officer and Controller
Michelle L. Kile
Executive Vice President and 
Chief Retail Banking Officer
Rolando A. Lora
Executive Vice President, Chief Retail Lending Officer 
and Director of Community Lending
James A. Mignone
Executive Vice President and 
Chief Information Officer
Kathleen A. Ryan, Esq.
Executive Vice President 
and Chief Wealth Management Officer
C. Scott Ostrowski
Senior Vice President 
and Chief Audit Executive
Sharon M. Walsh
Senior Vice President, Director of Marketing
and Corporate Communications 
Officers of the 
Corporation
The Washington Trust Company Executive Leadership 
As of publication date

WASHINGTON TRUST BANCORP, INC  |  ANNUAL REPORT 2024
PAGE  8
ir.washtrust.com
washtrust.com
washtrustmortgage.com
washtrustwealth.com
Auditors: Crowe LLP, Washington D.C.
Counsel: Goodwin Procter LLP, Boston, Massachusetts
Stock Transfer and Dividend Disbursing Agent: 
Broadridge Corporate Issuer Solutions, LLC
1155 Long Island Avenue
Edgewood, NY 11717
(800) 852-0354 • shareholder.broadridge.com/wash
The Corporation’s 2025 Proxy Statement and 2024 Form 
10-K are available online by visiting the Corporation’s 
website ir.washtrust.com/proxy, by calling the Corporation’s 
toll-free number at 800-475-2265 extension 1566, 
or by email at investor.relations@washtrust.com. 
The Corporation is an Equal Opportunity Employer, 
a member of the FDIC and an Equal Housing Lender.
Ticker Symbol 
NASDAQ: WASH
4
Commercial 
Lending Offices
7
Residential Mortgage 
Loan Offices
5
Wealth Management 
Offices
28 Branches
CONNECTICUT
MASSACHUSETTES
RHODE ISLAND
New Haven
Boston
Westerly
Providence