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Indel B

indb · NASDAQ Financial Services
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Ticker indb
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
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FY2022 Annual Report · Indel B
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BUILDING A LEGACY 

ANNUAL 
REPORT 

ROCKLAND TRUST, the sole subsidiary of Independent Bank Corp. (INDB), is a 
full-service commercial bank headquartered in Massachusetts. The Bank employs over 1,700 
colleagues and operates from more than 120 branches, 21 commercial lending centers, 
11 investment management offices, and 8 mortgage offices. 

Rockland Trust provides personal and business banking, commercial lending, 
investment management, insurance, credit cards, mortgage and 
home equity lending, as well as mobile and online banking.

FINANCIAL CONDITION DATA

As of and for the year ended December 31

(Dollars in thousands, except per share data)

2022

2021

2020

2019

2018

Loans
Total assets
Total deposits
Stockholders’ equity

CAPITAL RATIOS

Tier 1 leverage capital ratio

FINANCIAL DATA

Net interest income
Noninterest income
Noninterest expenses
Net income

PER SHARE DATA

Net income—diluted
Cash dividends declared

OPERATING RATIOS

Return on average assets
Return on average common equity
Net interest margin (on a fully tax-equivalent basis)

ASSET QUALITY RATIOS

Nonperforming loans as a percent of gross loans
Nonperforming assets as a percent of total assets

$13,928,675 
19,294,174
15,879,007
2,886,701

$13,587,286 
20,423,405
16,917,044
3,018,449

$ 9,392,866 
 13,204,301 
 10,993,170 
 1,702,685 

$ 8,873,639 
 11,395,165 
 9,147,367 
 1,708,143 

 $ 6,906,194 
 8,851,592 
 7,427,120 
 1,073,490 

10.99%

12.03%

9.56%

11.28%

10.69%

$613,249 
114,667
373,662
263,813

$401,559 
105,850
332,529
120,992

$ 367,728 
 111,440 
 273,832 
 121,167 

$ 393,135 
 115,294 
 284,321 
 165,175 

$ 298,165 
 88,505 
 225,969 
 121,622 

$5.69 
2.08

1.33%
9.05%
3.46%

0.39%
0.28%

$3.47 
1.92

0.81%
6.34%
3.02%

0.20%
0.14%

$ 3.64
1.84

0.96%
7.13%
3.29%

0.71%
0.51%

$ 5.03 
1.76 

$ 4.40 
1.52 

1.52%
10.85%
4.04%

0.54%
0.42%

1.46%
12.31%
3.91%

0.66%
0.51%

The selected consolidated financial and other data of the Company set forth above does not purport to be complete and 
should be read in conjunction with, and is qualified in its entirety by the more detailed information, including the Consolidated 
Financial Statements and related notes, appearing in the Company’s Form 10-K.

CHRISTOPHER ODDLEIFSON 
FORMER CHIEF EXECUTIVE OFFICER 
INDEPENDENT BANK CORP. & ROCKLAND TRUST

TO MY COLLEAGUES, 
FELLOW CUSTOMERS AND 
SHAREHOLDERS,

It has been my honor to serve as Chief Executive Officer of 
Independent Bank Corp. and Rockland Trust for the past two 
decades.

I have enjoyed the rare privilege of working alongside a 
community of colleagues who care deeply about each 
other, our customers, and the communities we serve.

Together we built a relationship-oriented culture of care and 
respect. That culture and my exceptional colleagues, whose 
discretionary efforts led to our many accomplishments, 
make Rockland Trust a truly great place to work. 

Our culture is the fuel that feeds the cycle of engagement. 
This virtuous, reinforcing loop has created sustainable, 
long-term value for our shareholders and significant growth 
throughout my tenure. 

OUR PASSION TO EXCEED EXPECTATIONS CREATES A 

VIRTUOUS CYCLE—ENGAGED EMPLOYEES PROVIDE 

EXEMPLARY SERVICE TO OUR CUSTOMERS, WHO 

REWARD US WITH MORE BUSINESS, ENABLING US TO 

REINVEST IN OUR COLLEAGUES, CUSTOMERS, 

AND COMMUNITIES.

2

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

3

 
GROWTH OVER TWO DECADES 
12/31/2002 - 12/31/2022

ASSETS

ANNUAL 
OPERATING INCOME

MARKET CAPITALIZATION

$19.3 BILLION

$268.9 MILLION

$3.9 BILLION

$2.3 BILLION

$27.6 MILLION

$339 MILLION

2002

2022

2002

2022

2002

2022

ASSETS UNDER 
ADMINISTRATION

$5.8 BILLION

TANGIBLE BOOK VALUE
(per share)

$41.12

$434 MILLION

$8.64

2002

2022

2002

2022

NUMBER OF COLLEAGUES

NUMBER OF BRANCHES

2002:

744

2022:

VS.

1,739

2002:

52

VS.

2022:

124

ITAMAR CHALIF, ROCKLAND TRUST BUSINESS BANKER (LEFT)
HOLLY DANIELS CHRISTENSEN, DUNE JEWELRY & CO. (RIGHT)

I have spent countless hours reflecting on our success and 
on the leadership lessons I have learned along the way. Cen-
tral to my thinking is the understanding that all great orga-
nizations have a vision that touches the soul and aligns with 
the personal purpose of the individuals who work there.

Central to my thinking is the 
understanding that all great 
organizations have a vision 
that touches the soul and aligns 
with the personal purpose of the 
individuals who work there.

A clear mission enables people to tap into extraordinary 
discretionary effort for a cause they believe in with a clear 
understanding of how they can make a difference. A mean-
ingful purpose is enduring - not a passing trend, a short-term 
initiative, or a financial target. Our consistent, well-understood, 
long-term vision to be the Bank Where Each Relationship 
Matters® inspired another banner year in 2022.

Where Each 
Relationship Matters®

Serves as an aspiration 
and an inspiration

Thanks to the continued dedication of my colleagues, in 
2022, we had a record year of new business volumes:

• Commercial loan originations reached $2.1 billion, 13.7% more than 
the previous record of $1.9 billion set in 2021.

• Investment Management Group new volume reached $1.2 billion, 
42.0% more than the previous record of $671.4 million set in 2021. 

• New consumer checking accounts reached 31,395, 5.2% more than 
any previous year.

• Home Equity reached $453.4 million in closed commitments, 10.2% 
higher than any previous year.

• Mortgage reached $773.7 million in closings, down 33.8% from the 
prior record-breaking year, but representing strong performance in 
the current rate environment.

• Business Banking new loan commitments reached $78.7 million, 
25.7% more than any previous year.

• Consumer and business credit cards reached 9,071 and 2,752 in sales, 
respectively for 2022, compared to 7,777 and 2,225, respectively in 
2021. 

4

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

5

I am pleased to close out my time as CEO with another year 
of growth and strong performance. Numbers, however, do 
not define my time or represent my proudest moments at 
Rockland Trust. 

I will look back on my career with a profound apprecia-
tion for the meaningful connections I have built with an 
incredible team of colleagues. My effectiveness as a leader is 
a credit to their unwavering commitment to the people we 
serve and our collective vision to be the Bank Where Each 
Relationship Matters®. My professional life has been shaped 
by the purpose and meaning my colleagues demonstrate  
through their enthusiasm, passion, resilience, dedication, 
and unbelievable results.

One of my first annual reports ended with this quote:

Opportunity is all around us, and 
we are poised to expand upon our 
past success.

That statement remains true, year after year, and I will 
believe it well into the future with Jeff Tengel at the helm. 
With the support of our tremendous colleagues, I have no 
doubt that Jeff and Rockland Trust continue to be destined 
for greatness and continued prosperity.

I will be forever grateful for your support, confidence, and 
friendship.

All my best,

Christopher Oddleifson 
Former Chief Executive Officer 
Independent Bank Corp. and 
Former Chief Executive Officer 
Rockland Trust Company

TO THOSE WHO ARE 
GETTING TO KNOW ME,

I am humbled to follow in Chris Oddleifson’s footsteps. My 
time with Rockland Trust has been brief, yet long enough to 
experience how special this place truly is.

From the outside, Rockland Trust is a successful, well-run, 
community-oriented bank that has grown thoughtfully over 
the last two decades, guided by a disciplined and strategic 
leadership team. 

From the inside, it is clear that Rockland Trust’s reputation as 
a great place to bank is supported by a passionate team of 
colleagues. A team that takes great responsibility and pride 
in maintaining the culture and level of service for which we 
are known. 

I cherish, and will preserve, the strong foundation Chris, his 
predecessors, and my new colleagues have worked so hard 
to build. I have already learned so much from them. 

While the strategy that has made Rockland Trust one of the 
most successful banks today will remain largely unchanged, 
my experience growing strong commercial banks will keep 
Rockland Trust on the path to a future filled with innovation, 
opportunity, and continued sustainable, disciplined growth.

We have entered 2023 with great momentum, ready to 
prove once again why we are the Bank and workplace 
Where Each Relationship Matters®.

I look forward to earning your trust.

With gratitude,

Jeffrey Tengel 
Chief Executive Officer 
Independent Bank Corp. and 
Chief Executive Officer 
Rockland Trust Company

6

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

7

CHRISTOPHER ODDLEIFSON

JEFFREY TENGEL

2022 ACCOLADES

Ranked #1 in Customer Satisfaction with Retail Banking 
in New England according to J.D. Power

*Rockland Trust received the highest score in a tie in the New England Region of the J.D. 
Power 2022 U.S. Retail Banking Satisfaction Study of customers’ satisfaction with their 
primary bank. Visit jdpower.com/awards for more details.

Named by The Boston Globe 
as one of the “Top Places to 
Work” in Massachusetts for the 
14th consecutive year

Designated by the Human 
Rights Campaign Foundation 
as a "Best Place to Work for 
LGBTQ Equality" for the 7th 
consecutive year

Honored by the Boston 
Business Journal as one of 
the region’s "Top Corporate 
Charitable Contributors" for 
the 9th consecutive year

Awarded Gold by Banker & 
Tradesman for their "Best of" 
awards in Alternative/Hard 
Money Lending and Silver for 
Commercial Lending

Rockland Trust’s Investment 
Management Group was 
ranked one of the "Largest 
Independent Investment 
Advisers in Massachusetts" by 
the Boston Business Journal 
for the 8th year in a row

Selected as 
The Patriot Ledger’s 
Readers’ Choice 
“Best Community Bank” 
for two consecutive years

2022

COMMUNITY 
REPORT 

ROCKLAND TRUST COLLEAGUES  
VOLUNTEERING AT SCHOOL ON WHEELS 
IN EAST BRIDGEWATER

GIVING BACK TO THE COMMUNITY

Rockland Trust is dedicated to strengthening the communities in which we live and work. 
Each year, Rockland Trust and its affiliated Charitable Foundations (Rockland Trust Charitable 
Foundation Inc., Rockland Trust-Blue Hills Charitable Foundation, and Rockland Trust-East Boston 
Savings Bank Charitable Foundation Inc.)* support hundreds of local and regional organizations. 
Organizations that improve the quality of life of the individuals and families served by providing 
access to the services and resources they need to succeed.

*As of January 1, 2023, Rockland Trust-Blue Hills Charitable Foundation, Inc. and Rockland Trust-East Boston 
Savings Bank Charitable Foundation, Inc. merged into the Rockland Trust Charitable Foundation, Inc.

2022 HIGHLIGHTS

$3.2

MILLION

Donated $3.2 million to local and 
regional organizations

$1.0

MILLION

Provided nearly $1.0 million in grants, 
sponsorships, and contributions to 
organizations that self-identified as 
serving majority Black, Indigenous, 
People of Color (BIPOC) populations

2022 ACCOMPLISHMENTS

PROMOTING EDUCATION AND FINANCIAL WELLNESS 

8,600

HOURS

Volunteered over 8,600 hours to 
give back to the community

$18.9

MILLION

Committed $18.9 million in 
new investments supporting 
low-income housing

$600,000

FINANCIAL EDUCATION AND WELLNESS

10,000

PODCAST LISTENERS

Donated over $600,000 to local nonprofits in support 
of educational and financial wellness programming 

Produced 16 episodes of the “No Shame in this Money 
Game: Mini Money Minute” podcast, which reached 
10,000 listeners

52

$48,000

CREDIT FOR LIFE FAIRS

IN COMBINED SCHOLARSHIPS

Participated in 52 credit for life fairs through our 
partnership with the Massachusetts Financial Literacy 
Initiative

Awarded renewable college scholarships to 16 
students in need

10

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

11

 
SUPPORTING SMALL BUSINESSES

ADVOCATING FOR AFFORDABLE HOUSING

$30 million

IN SMALL BUSINESS FINANCING 

Provided over $30 million in financing to over 35 small 
businesses across Massachusetts and Rhode Island, in 
conjunction with the SBA 

Pictured (left to right): 
Marc Catanese, owner of X-Golf in Worcester 
and Elyson Dos Santos, Rockland Trust Business 
Community Liaison

$55 million

IN FLEXIBLE LENDING LOANS

Provided over $55 million in flexible lending 
loans, such as FHA and Mass Housing Partnership’s 
ONE and ONE+Boston Mortgage programs, to nearly 
150 individuals and families

$114 million

IN AFFORDABLE HOUSING FINANCING

Partnered with clients across Massachusetts and 
Rhode Island to provide over $114 million in commercial 
financing toward 13 affordable housing projects

45 seminars

FOR FIRST-TIME HOMEBUYERS

Participated in over 45 first-time homebuyer 
seminars across Massachusetts

$20,000

TO OUR SMALL BUSINESS CONTEST WINNER

Awarded $20,000 to Nazr El-Scari, owner of 
A Sneakerheads Paradise, as part of our 5th Annual 
Small Business, Big Dreams contest

Pictured (left to right): 
Nazr El-Scari, 2022 Small Business, Big Dreams Contest 
Winner, and Naziold Islamaj, Rockland Trust Business 
Banker

12

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

13

REVITALIZING OUR COMMUNITIES

$240

MILLION

Provided nearly $240 million in 
financing toward 54 community 
development lending projects

$1.4

MILLION

Donated over $1.4 million to 
nearly 300 organizations focusing 
on community development

$29 million

HEYWOOD HOSPITAL  |  GARDNER, MA

Led a $29 million financing package to Waterstone 
Properties Group, Inc. for the construction of a 44,000 
square foot expansion to the hospital’s Surgical Pavilion 

$11.2 million

FATHER BILL’S & MAINSPRING  |  QUINCY, MA

Provided $11.2 million in financing for the construction 
of a new state-of-the-art facility in Quincy that will 
include a day center with wraparound supports, 75 
emergency shelter beds, and 30 affordable housing 
units

The photograph to the left was taken in February 2023. 
The project is scheduled to be completed in summer 2023. 

$13 million

MAB COMMUNITY SERVICES  |  BROOKLINE, MA

Provided over $13 million in financing for the purchase 
of 16 group homes

$30.6 million

THREE BOSTON WAY  |  NEWBURYPORT, MA

Partnered with Newburyport Bank to provide a 
$30.6 million loan to MINCO Development 
Corporation for the construction of their energy-
efficient Passive House, a residential development at 
3 Boston Way

$7.4 million

LAFAYETTE LOFTS  |  FALL RIVER, MA

Provided $7.4 million in financing for the redevelopment 
of the vacant three-story former Notre Dame Grammar 
School, which will soon be converted into a 48-unit 
apartment building

14

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

INDEPENDENT BANK CORP.  |  2022 ANNUAL REPORT

15

288 Union Street  |  Rockland, MA 02370  |  508.732.7072

Directors of 
Independent Bank Corp. and 
Rockland Trust Company
Donna L. Abelli 
Board Chair

Officers of 
Independent Bank Corp. and/or 
Rockland Trust Company
Jeffrey Tengel 
Chief Executive Officer

Patricia M. Natale 
Deputy General Counsel and Corporate Secretary

Warren Q. Fields

Michael P. Hogan

Kevin J. Jones

Mary L. Lentz

Eileen C. Miskell

John J. Morrissey

James O'Shanna Morton

Gerard F. Nadeau

Daniel F. O’Brien

Susan Perry O'Day

Christopher Oddleifson

Scott K. Smith

Jeffrey Tengel

Thomas R. Venables

Gerard F. Nadeau 
President

Maureen Gaffney 
Controller and Principal 
Accounting Officer

Maria S. Harris 
Chief Human Resources Officer

Alastair Ironside 
Chief Marketing Officer

Barry H. Jensen 
Chief Technology and 
Operations Officer

Timothy C. Lane 
Chief Internal Auditor

Jonathan Nelson 
Treasurer

Kathryn O’Malley 
Chief Credit Officer

James Rizzo 
Chief Commercial Banking Officer

Mark J. Ruggiero 
Chief Financial Officer and 
Executive Vice President of Consumer Lending

Edward H. Seksay 
General Counsel

David B. Smith, CFA 
Chief Investment Officer and Managing Director of 
Rockland Trust’s Investment Management Group

Margaret McCarthy 
Chief Retail Banking Officer

Debra Smith 
Director of Banking and Digital Operations

Dawn Mugford 
Chief Risk Officer